Warranty News / jlwarranty

jlwarranty summarizes important warranty information from General Motors, combines it with our warranty claims processing experience, and puts it into easy-to-understand articles. The following articles pertain to GM Authorizations.

Warranty Repairs on Dealer Inventory Vehicles (07/07/2026)

When servicing dealer-owned vehicles, including new and used vehicles in inventory, service management should authorize the work on the shop/hard copy of the job card prior to repairs. Service management authorization requirements include the date, time, signature or initials, and...
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OLH Empowerment (06/03/2026)

For the second half of 2026, dealer OLH empowerment will continue based on ongoing qualifiers for overall STS and 95/5 performance. Dealer empowerment will be adjusted in July and remain in effect through the end of 2026. Empowerment may be...
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Authorization Mistakes (06/03/2026)

It is important to know when a Service Manager authorization is needed and what information needs to be included. An incomplete or incorrect Service Manager authorization can cause a repair to be uncollectible or even debited after payment. Here are some...
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When the Service Manager is Away (06/03/2026)

The Service Manager is generally the person responsible for providing authorizations on the shop/hard copy of the job card for various GM requirements. When the Service Manager is away on vacation, or out on leave, who else at the dealership...
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Adding Attachments to Pending Claims in GWM (06/03/2026)

It’s month end and you have been submitting claims for hours. You just pressed submit on a large claim that required GM Authorization only to realize you forgot to add one of the attachments. Do you really have to wait...
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Diagnosis Time (06/03/2026)

When a vehicle requires diagnosis beyond strategy-based diagnosis, the labor can be reimbursed if technician comments and punch times support what is being requested. Variable Diagnosis Time listed for a labor code can allow 0.0-0.3 hours or 0.0-1.0 hours. Labor...
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Customer Reimbursements (06/03/2026)

Emergency Repairs: Occasionally a customer may need emergency repairs while within their New Vehicle Warranty period but are unable to get to a GM dealership for service (e.g. emergency repair on a Sunday when the dealership isn’t open or remote...
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Courtesy Transportation Update (06/03/2026)

Starting with job cards opened on or after 5/11/2026, if a dealer is submitting 6 or more rental days the claim will require submission for GM Authorization. The Courtesy Transportation Bulletin 07-00-89-037 has been updated to reflect the change from...
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Year End Submission (10/28/2025)

As December draws near, closing job cards out in a timely manner for year end becomes more and more important. Claims that require submission with GM Authorization have the potential to be tied up in Pending status; to help facilitate...
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Important Notices (10/28/2025)

GWM Error 872 - Effective October 8, 2025, GM has reinstated GWM Error 872-Dongle vehicle data is required for this transaction and not received for claims submitted where a corresponding SAVI dongle scan was not performed. Service managers are empowered to...
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