Warranty News / jlwarranty

jlwarranty summarizes important warranty information from General Motors, combines it with our warranty claims processing experience, and puts it into easy-to-understand articles. The following articles pertain to GM Authorizations.

Dealer Empowerment (02/27/2025)

GM provides service management a certain level of authority and responsibility for decision making regarding the administration of warranty. Empowered dealers have the ability to make decisions at their level, which is closest to the circumstances, the vehicle and the...
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Goodwill (02/27/2025)

Goodwill: A tool used to offset customer dissatisfaction caused by their Chevrolet, Buick, GMC or Cadillac vehicle. Goodwill is not an expense to cover a vehicle repair. GM offers a multitude of goodwill tools that can be offered at the dealership level,...
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Process and Time Management (02/26/2025)

Many changes have occurred over the past years in dealerships across the country. One change that continues to affect most every dealership is turnover and/or reduction of staff. As a result, remaining employees often wear multiple hats. For those responsible for...
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Straight Time (02/26/2025)

Straight time (ST) is published in the GM Labor Time Guide when a time study has not yet been conducted for the described service procedure. The technician must document all steps taken to support the repairs performed and must have an...
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The PET Form (02/26/2025)

Dealers are required to use the Policy Evaluation Tool once a determination has been made that a policy decision is appropriate for a customer’s out of warranty repair, or whenever the customer has requested policy consideration for an out of...
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Battery Transaction Requirements (02/03/2025)

The EL-50313 Midtronics GR8 or the DCA-8000P battery tester/charger, or EL-52800 Diagnostic Charge Battery Station (DCBS) must be used when diagnosing battery replacements. A 15-digit (GR8), 16-digit (DCA) or 20-digit (DCBS) warranty code on the printed test slip captures critical...
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Start the Year Off Strong (12/27/2024)

Many of the tips we used to close the year out strong can be carried through as Best Practices in the New Year, specifically when it comes to submitting transactions for review. For the fastest and most efficient submission process,...
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Tire Coverage (12/27/2024)

GM provides the customer reassurance by offering a comprehensive bumper to bumper warranty against defects in material and workmanship, including tires. Before you proceed with a warranty tire transaction, be sure to confirm the tires are original equipment (OE) or PDI...
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New Year, New Compliance Initiative (12/27/2024)

It’s a New Year and a good time to make sure your dealership is in compliance with General Motor’s Policies and Procedures requirements to prevent costly chargebacks if you receive an audit. A good place to start is simply making...
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Incompatible Parts Rejects (10/31/2024)

A reject for an incompatible part, Error 067, means that part does not apply to the labor operation used. It does not mean that the part should not be submitted and paid for by GM if it was necessary in...
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