Warranty News / jlwarranty

Incompatible Parts Rejects (10/31/2024)

A reject for an incompatible part, Error 067, means that part does not apply to the labor operation used. It does not mean that the part should not be submitted and paid for by GM if it was necessary in...
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Improved Process for GM Courtesy Transportation Warranty Loaner Reimbursement (10/31/2024)

GM announced an improved process for Courtesy Transportation rental reimbursement last month. The pre-approval process is no longer required effective with job cards dated on/after October 1, 2024, meaning dealers can simply submit their warranty transactions with seven or more...
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Special Coverage Within Warranty and Beyond Warranty (09/26/2024)

Special Coverage adjustments are created by GM to offer longer warranty coverage, typically considerably longer than the New Vehicle Warranty, when a known product issue occurs. Notification letters are sent to last known customers of record instructing them to contact their...
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Add On Repair Report (09/26/2024)

An add on repair is defined as any warranty/policy concern not expressed orally or in writing by the customer at initial write-up. Job cards with add on repair lines are frequently included in Electronic Warranty Reviews by GM Audit Services. With...
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Added Operations (09/26/2024)

Once an added concern has been inspected, verified, and determined to be necessary, service management must document their authorization (date, time, signature/initials, and explanation) on the job card prior to work performed. The explanation must clearly identify how the additional...
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Customer Authorization to Perform Repairs (09/26/2024)

No customer signature continues to be one of the most common warranty non-compliance deviations. Each policy and warranty job card is to be signed by the customer authorizing the dealer to perform the requested service/repairs. Authorization must be obtained at initial...
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$500 Policy Deviation (08/29/2024)

Most Policy repair situations require the use of the Policy Evaluation Tool. The PET will display the dollar amount GM is willing to pay and what is the balance, if any. The balance can be paid for by the dealership...
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Unique Policy Evaluation Tool Cases (08/29/2024)

The Policy Evaluation Tool (PET) is utilized by the dealer to determine the appropriate amount of GM participation in the cost of a repair. The PET must be used when a dealer has determined that a policy decision is appropriate...
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Reducing H-Routes (08/29/2024)

The following are some best practices to help speed up warranty payments and reduce h-route transactions: ensure vehicles have a SAVI scan, ensure odometer mileage is accurate (the mileage should match the SAVI dashboard). If a claim must be routed...
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Service Management Approval Changes (08/28/2024)

Throughout the years GM has eliminated some situations that required service management involvement. These steps were taken to ease the workload for busy service managers. Below are some of the authorization requirements that have been eliminated. Pay Type Change - There...
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