Select a product/service:
I have worked with jlwarranty from 5 different dealerships. I have always been very happy and felt that combined, we had very effective processes.
We've undergone some large changes at our dealership, and this was just the training I needed at just the right time. A wealth of information, immaculately presented and organized, ongoing support, and an online resource for just about everything we could need to know. And great folks on the other end of the phone when we can't find what we need. The total package! Thanks for providing such a wonderful experience for me and helping me, my team, and my dealership!!
I was hesitant to come to the seminar, I don't "Do" warranty - I found the class to be very informative, easy to follow and the training manual is excellent! Can't wait to read through it. Chris, I love your presentation, thanks for making a potential boring topic FUN!
The class was well-executed and provided real world information I can bring back and apply to my dealership. The information I learned will help me communicate with my warranty administrator. Thanks for a great class!
Even though I've been in this business for 37 years, I learned a lot of new information today!
jlwarranty training is one of the best investments I could have made regarding this dealership. They came in prior to an audit and saved us a considerable amount of time and money. The investment paid for itself and then some. We will be sure to have them back again and again.
I am sure without your services, should I have been involved in a factory audit, it would have been financially disastrous to me and my dealership. The precise and simple way you pointed out our discrepancies in both service and sales make it easy for us to take corrective action for the future. I was also amazed at debits that had been made to my service department that you were able to show us why they should not have been debits and helped us file for reversal.
We were able to go back to the dealership and claim an additional $600 of warranty revenue that we didn't know we could claim until we attended.
I was most impressed with how up to date the workshop was, and that I was able to ask questions and get answers right away.
The workshops teach you not to leave any money on the table, and not to take any money that isn't yours.
The class paid for itself in warranty revenue I was able to go back and claim.
I was delighted, it was one of the best classes I have ever been too. The format was amazing, there was information for the novice and the seasoned Warranty Administrator.
I've attended jlwarranty Workshops for the last 6 years and everytime I take something away from it that pays for the class.
After attending the workshop I was able to go back and claim approximately $2800 in additional warranty dollars, I would recommend the class to anyone!
I really liked the DEF video, it had information that I didn't know and saved me a ton of rejects.
Online training comes in very handy with training new service employees. The courses are self-explanatory and easy to follow, the animation helps keep your attention rather than just staring at someone talking. I use the training to brush up on claims types not used very often like transportation claims.
Great information I feel more confident in doing my warranty.
Great class-reminds and teaches you of the warranty process. Reinforced my understanding of GM guidelines.
Entertaining Graphics
I love everything about the class, it's my 3rd one in 6 years in warranty and I always walk away with knowing something new.
Always a great refresher course!
Thanks for keeping a not so exciting subject interesting!
No changes needed to the workshop, the instructor is knowledgeable and helpful.
Chris is always informative. I have always learned something new. GM should make this a required course. Maybe some VOD's if dealers can't make it to class. But you learn so much when you are in the class. Two days would rock!
I always seem to learn something new. Chris always gives a great presentation, and very informative. Been going to this for last 3 years and will continue to keep going.
We have picked up enough things to more than pay for the class, great job as usual.
Very exciting to learn so many new things, I had no idea all the net items that we are able to claim!
Third jlwarranty Workshop in the last 5 years, the workshop if very thorough and is a great tool for updates, changes and clarifying warranty.
What peeked my interest in the online training was the Global Module, I was able to go directly to certain area's of the training module and find what I needed. I don't know what I would have done during the Global transition without that module.
The Warranty Administration binder has a ton of information right at your fingertips, no more digging for information. The members area online has lots of tools that I will be taking advantage of namely the warranty hotline. I have attended one of jlwarranty's workshops and was very pleased, it was a great way to get together with other Warranty Administrators. The day the February newsletter arrived I had a claim rejecting for campaign 10332, after reading the newsletter I was able to get the claim paid right away.
The online training modules are short and to the point, no blocking out a portion of your day to do training. Online training will also help train a new employee.
Our local Hyundai dealer told us a used Hyundai had no warranty coverage. Thanks to your warranty guidebook, we showed them it still had powertrain coverage and saved $4,000 for a new engine and transmission.
I love this guide, especially to train new personnel.
I use this book often because it is so quick, easy and strait forward, thanks!
I like the Official Warranty Guide because it offers knowledgable answers to questions often asked by consumers
I like the Official Warranty Guide because the information is presented in a user friendly format
I like the Official Warranty Guide because it take the guesswork out of the warranties
I like the Official Warranty Guide because it give me all the information I need in one compact place
I like the Official Warranty Guide because it supplies me with accurate information to relay to my customers
I like the Official Warranty Guide because it provides current information which is factual and covers everything we need to know
I like the Official Warranty Guide because it is a tremendous source of information
I like the Official Warranty Guide because it's an effective selling tool for auto dealerships.
I like the Official Warranty Guide because it's concise and effective
I'm still learning a lot and this puts so much information right in one spot in front of me instead of searching P&P or other resources.
The Warranty Administration binder has a ton of information right at your fingertips, no more digging for information. The members area online has lots of tools that I will be taking advantage of namely the warranty hotline. I have attended one of jlwarranty's workshops and was very pleased, it was a great way to get together with other Warranty Administrators. The day the February newsletter arrived I had a claim rejecting for campaign 10332, after reading the newsletter I was able to get the claim paid right away.
The Warranty Administration binder has a ton of information right at your fingertips, no more digging for information. The members area online has lots of tools that I will be taking advantage of namely the warranty hotline. I have attended one of jlwarranty's workshops and was very pleased, it was a great way to get together with other Warranty Administrators. The day the February newsletter arrived I had a claim rejecting for campaign 10332, after reading the newsletter I was able to get the claim paid right away.
Great program with many helpful tools for Warranty Administrators. The warranty forum in the members area helped with a problem claim, excellent resource.
Great program with many helpful tools for Warranty Administrators. The warranty forum in the members area helped with a problem claim, excellent resource.
I love the ease of finding information in the newsletters, there's no searching through a huge binder of bulletins to track stuff down.
I changed jobs in February and the dealer told me your program was available for me to use. I learn something new everyday from the newsletters and forums. This program has made me a better warranty administrator and I look forward to improving for years to come.
When I started working as a GM warranty admin, I was at a dealership that had J&L submitting all their claims. I attended a workshop and began learning. I moved on to another GM dealership who had never used J&L. The warranty schedule was 24+ pages long, with almost all of the claims 60+ days old. With the help of J&L, my District Rep and lots of reading Policies & Procedures, I managed to whittle the schedule to 12 pages in 6 months. I've been at the same dealership for a little over 3 years now, and it is rare when the schedule is over 4 pages long, and NEVER do I have a claim older than 30 days. I attribute this to being able to come to the J&L website daily, reading the forum, gathering information from admins all over the country. Also, the tools that are available have been an incredible help. The first time I faxed a problem claim to J&L, they reviewed it (included in the cost of membership) and faxed it back within an hour with the correct way to submit it. It was paid the NEXT DAY! My success story is simple I convinced our dealer principal that the money he spent monthly on the subscription would save him lots of money in the long run. It has been proven time and time again. Thanks J&L!
I have worked for the same company for 10 years, when I started I had no automotive back ground. The previous warranty admin who worked in the office recommended JL warranty. I received newsletters and then attended the workshop. After 6 years at that dealership I was transferred to a smaller dealership in the group, but, I also started doing warranty for another dealership. I have used the newsletters and help cards at both my dealerships. When the transition to global started, I can honestly say I would never have gotten thru it without the web site. Is it worth the money? Absolutely.
I love the forum! It is nice to be able to talk to people that are going through the same things you are
You do a great job, best asset we have in the warranty side of our business!
By utilizing each of the tools available, one can't help but reduce rejects, increase profits and save time
It's companies like yours that help dealers become more professional, which in turn helps us serve our customers better.