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jlwarranty offers a complete selection of “just what you need” products and services. Purchase - $109About the Warranty Operations Manual
This manual features condensed GM Service Policy & Procedures information outlined in an easy to read format. Use it as a training tool for new employees or as a single-source, quick reference tool. Reduce time spent searching through numerous manuals, administration messages, and bulletins for answers. We've taken what we have found to be some of the most important warranty information and packed it into one manual. It will take you from job card write-up through handling debits. A must have for warranty administrators, service consultants and service management.
The Best GM Warranty Training Manual Available!
- Up-to-date
- Easy-to-understand
- Features the most common GM warranty claims processing topics
- One single source for comprehensive warranty information
- Great for training
GM Warranty Operations Manual
Quickly reference the most common GM service policies & procedures.The Warranty Job Card
Warranty job cards must contain properly written 3 C’s – Complaint, Cause of Failure, and Correction.
Parts and Accessories Warranty
New or remanufacturered GM parts and accessories installed or sold over the counter are covered for 24 months. There is no mileage limitation.
Add-on Repairs
Any warranty or policy concern not expressed orally or in writing by the customer at write-up must be first inspected and verified by the service manager before it is added to the job card.
Paint Repairs
When choosing labor operations for paint repairs, there are a few options. All paint labor operations include time for cleaning, preparing, refinishing, and any hardware removal considered necessary.
Courtesy Transportation
Courtesy transportation is available during the bumper to bumper, powertrain, electrical/hybrid and Federal Emissions warranty periods, with the exception of maintenance transactions.
Transaction Types
A transaction type defines a warranty transaction or related event that is entered into the GWM system for processing. All warranty transactions require a transaction type.
Self-Authorization Codes
Certain repairs require self-authorization codes applied by designated dealership service management or GM personnel.
Using Other Labor Hours
Other Labor Hours are for complex or unusual repairs that are generally in excess of the published labor time allowed.
Customer Concern Not Duplicated
When a technician is unable to duplicate or verify a customer’s concern and they have diagnostic labor time involved, certain labor operations can be claimed.
The Warranty Operations Manual provides easy-to-understand, condensed information on:
- The Warranty Job Card
- Job Card Specifics
- Customer Signature
- Warranty Coverage
- Tire Warranty
- Warranty On Pre-Owned Stock Vehicles
- Parts and Accessories Warranty
- Certified Service Limited Lifetime Parts Warranty
- Part Retention and Disposal
- Expediting Warranty Parts
- Warranty Transaction Flow Chart
- Technician’s Responsibility
- Diagnosis and Leak Tests
- The Warranty Parts Center
- Job Card Closeout
- Battery Documentation
- A/C Recovery/Recharge Equipment
- Brake Warranty Documentation
- Add-On Repairs
- Pyramid Repairs
- Using Other Labor Hours
- Customer Concern Not Duplicated
- Personal Property Damage
- Paint Repairs
- Sublet Repairs
- Towing
- Electronic Exchange Program
- Filing Requirements and Record Retention
- Courtesy Transportation
- Roadside Assistance
- Self-Authorization Codes
- Transaction Types
- Transportation Transactions
- Transportation Damage Codes
- General Motors Special Coverages
Customer Reviews
Pricing: Warranty Operations Manual
Remember: One mistake made because an employee didn't have the information contained in the Warranty Operations Manual can cost hundreds of times the price of a single copy. Don't be caught short, order copies for your entire department today. Or, become a member of the Warranty Administration Program to receive the publication, immediate access to download the manual online, as well as all future updates.
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The Warranty Operations Manual is just one benefit of jlwarranty's Warranty Administration Program.
This program takes important warranty information, combines it with our warranty claims processing experience and summarizes it into to-the-point, easy-to-understand, readily accessible newsletters, training videos, interactive forums, publications, quick look-up tools, and so much more!
Members receive the Warranty Operations Manual in print format and they also have the ability to download copies online. A monthly subscription also provides timely updates when available.
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