It’s March! Long, cold winter days are in the past; warmer temps and spring sunshine is just around the corner.
Spring is the perfect time to go through the warranty receivable schedule. Now is the ideal time to review and address rejected claims, route those that...
Read Story
We're Glad You're Here! Get Unlimited Access To GM Warranty News.
The following articles are derived from jlwarranty's Warranty Administration Program. Start TrialLatest GM Warranty News
More Latest News
Cadillac Roadside
Note: While changes to the Cadillac Roadside Assistance Program are anticipated and forthcoming, the following provides an overview of the program as it currently stands.
The Cadillac Roadside Assistance Program provides coverage for 6 years/70,000 miles for 2013 and newer model year vehicles (ICE vehicles), roadside...
To continue, please Login or Start A Trial!
Third Party Labor Time Guide
There are a handful of states that are permitted by state statute to claim labor time using a Third-Party Labor Time Guide (e.g. AllData) for their warranty transactions. Refer to your state’s official website to see if your state is one of those states. The...
To continue, please Login or Start A Trial!
From the Forum
The factory-covered maintenance replacement of the transmission external canister filter for the Corvette is separate from the standard Chevrolet First Maintenance visit, starting with the 2024 model year. This coverage is valid for three years after new vehicle purchase.
The customer is notified to replace the...
To continue, please Login or Start A Trial!
Courtesy Transportation and Roadside Assistance Program Updates
The Courtesy Transportation Changes article in the January 2025 Warranty Tips column announced program revisions that went into effect on January 3, 2025. Used/U-Courtesy vehicles and non-GM branded 3rd party rental vehicles will no longer be eligible for warranty reimbursement for dealers effective January 3,...
To continue, please Login or Start A Trial!
Dear Technician
As our service team works to successfully repair our customer’s vehicles and receive reimbursement from GM for warranty repairs, there are some policy considerations that must be adhered to for an overall successful repair.
Please take a minute to review the following tips associated with a...
To continue, please Login or Start A Trial!
Tire Coverage
GM provides the customer reassurance by offering a comprehensive bumper to bumper warranty against defects in material and workmanship, including tires.
Before you proceed with a warranty tire transaction, be sure to confirm the tires are original equipment (OE) or PDI installed Limited Production Options (LPO)...
To continue, please Login or Start A Trial!
Diagnosis Time When a Part is Ordered
When a technician diagnoses a vehicle and ultimately must order a part to make a repair, there isn’t a way to pay the technician for their diagnosis time that day when the vehicle is still drivable, and the customer leaves the dealership with their vehicle....
To continue, please Login or Start A Trial!
Claiming Shuttle
Many dealerships offer their customers a ride home or to work while their vehicle is in the shop for service. This service offers a great convenience for customers, especially when a rental vehicle is not an option.
GM reimburses dealership shuttles at $7.50 for a one-way...
To continue, please Login or Start A Trial!
GM Warranty Tips
Certain transactions require supporting documentation when submitted for review with GM Authorization. Remember to include attachments with the following transactions: original job card or part invoice with part warranty transactions; the shop copy of the job card showing service management authorization with repeat and add...
Read Story
Read Story
More Tips
Variable Diagnostic Time
Bulletin 18-NA-263 has been revised to include the 2024-25 model years. Certain labor operations contain a published diagnosis add time that may be claimed when supported by technician comments and individual and specific on/off time punch documentation. Diagnosis time that exceeds the published allowance must...
To continue, please Login or Start A Trial!
12V Battery
Bulletin 20-NA-132 has been updated to include gassing batteries, actively out-gassing from battery vent outlets do not require testing. “Gassing” is entered into the battery tester code field of the transaction. ...
To continue, please Login or Start A Trial!
Associated Accessories
Accessory part numbers that begin with “19” are Associated Accessories that are sold over the counter and not part of the vehicle build. The accessories are offered through GM’s Integrated Business Partners and are covered by the individual accessory manufacturer. Dealership labor for performing warranty...
To continue, please Login or Start A Trial!
Option C
Dealers that either elected to enroll (transition from Option A) or re-enroll in Option C Labor Rate in November will receive labor rate adjustments each January 1 for the next three years. The current CPI adjustment rate is at approximately 3.05% through September 2024 data....
To continue, please Login or Start A Trial!
Courtesy Transportation Changes
Used/U-Courtesy vehicles and non-GM branded 3rd party rental vehicles (e.g. Hertz, Enterprise) will no longer be eligible for warranty reimbursement for dealers effective January 3, 2025. Dealers will still be able to utilize OnTrac Software to manage U-Courtesy vehicles after this date, but U-Courtesy vehicles...
To continue, please Login or Start A Trial!
Cadillac Roadside Assistance Transition
Cadillac announced in October that it will begin transitioning a portion of Roadside Assistance services to an additional roadside supplier in the US. In December Cadillac announced that the transition to the new supplier, AAA, was completed on December 10. During the transition, the Cadillac...
To continue, please Login or Start A Trial!
Important!
Be sure that technicians are selecting Vehicle Wide Programming when attempting a VWP procedure vs selecting Vehicle Wide Capture of Module Identification Data. If VWP is not selected no Vehicle Wide Programming will be performed. ...
To continue, please Login or Start A Trial!
Bulletin 24-NA-132
The bulletin, Claim Submission for Vehicle Wide Programming, was updated to add the Chevrolet Suburban, Tahoe, Equinox EV and GMC Yukon, and to update the Silverado EV, Lyriq, and Sierra EV model years. The bulletin provides information on the Warranty Claim Codes associated with VWP...
To continue, please Login or Start A Trial!
Featured Warranty Training Video
More Videos
Chevrolet, Buick, GMC, and Cadillac Protection Products
To continue, please Login or Start A Trial!
Cadillac CPO Warranties
To continue, please Login or Start A Trial!
Chevrolet Buick GMC CPO Maintenance Program
To continue, please Login or Start A Trial!
Concern Not Duplicated
To continue, please Login or Start A Trial!
CBG CPO Warranty Coverge
To continue, please Login or Start A Trial!
Cadillac Maintenance
To continue, please Login or Start A Trial!
Battery Transaction Requirements
To continue, please Login or Start A Trial!
Maintenance Programs
To continue, please Login or Start A Trial!
Warranty Columns
There’s a lot of steps to get to an accepted warranty transaction. Every repair, whether it is customer pay or warranty begins with the customer check in process, where the customer is greeted and directed to an available advisor in preparation for consulting.
The service advisor...
Read Story
Read Story
More From Warranty 101
Customer Concern Not Duplicated
The Customer Concern Not Duplicated Labor Operation Numbers Bulletin, 22-NA-038 has been updated. The bulletin involves 2022-2025MY Chevrolet, Buick, GMC and Cadillac vehicles.
Engine Mechanical Systems labor operations 0542259 Engine Concern (MIL Inactive) and 0542309 Engine MIL Active have been removed from the list of labor...
To continue, please Login or Start A Trial!
What can you learn from a warranty transaction?
A submitted warranty transaction is intended to tell the story of the repairs that were performed through concern, cause, and correction documentation, parts, labor operation, labor time and supporting information. The claim may also provide insight into potential warranty issues, including excess expense or frequency...
To continue, please Login or Start A Trial!
Service Information: The Labor Time Guide, Warranty Job Aid, and Bulletins/Documents
A big part of learning the ins and outs of warranty is knowing how to use the tools at your disposal. Learning how and when to use the available warranty tools can make a difference in the quality of claim submissions and possibly a reduction...
To continue, please Login or Start A Trial!
Important Bulletins & Bulletin Updates
Bulletin 23-NA-154 (version 4) - Required Operating Procedures-8 Points bulletin has been revised to include important updates to Authorization Matrix. The Service Management Approval Required section now includes authorization item: Goodwill Labor Ops within Dealer Empowerment (Labor Op 0600005, 0600015, 06000343, 0600425). Authorization is required prior...
To continue, please Login or Start A Trial!
Customer Authorization to Perform Repairs
No customer signature continues to be one of the most common warranty non-compliance deviations.
Each policy and warranty job card is to be signed by the customer authorizing the dealer to perform the requested service/repairs. Authorization must be obtained at initial write-up and prior to any...
To continue, please Login or Start A Trial!
Pre-Repair Authorization
The Pre-Repair Authorization (PRA) Process and Information Bulletin, 18NA306, was updated in early-August to include the 2025 model year and update details on when the PRA process is not required.
Remember! A Pre-Repair Authorization number is required before any of the restricted components listed in the...
To continue, please Login or Start A Trial!
Bulletin Updates
Bulletin 21-NA-068 Transmitter Key Fob Warranty Replacement Requirements has been updated to include the 2025 model year. The bulletin applies to 2017-25MY GM passenger cars and trucks that are equipped with RPOs ATH or AVJ: Lock control, entry- remote entry, extended range, passive entry, all...
To continue, please Login or Start A Trial!
Loaner Reimbursement
Loaner Reimbursement - The following policies are in effect when a dealer requests reimbursement for a loaner vehicle expense.
The number of vehicle loaner reimbursement days claimed must be justified by the warranty repair(s) performed. Vehicle loaner periods are to be based on actual time the...
To continue, please Login or Start A Trial!
The warranty information has been updated within bulletin 13-06-01-003H that addresses excessive oil consumption. The bulletin applies to certain vehicles equipped with a 2.4L engine. Technicians are instructed to verify that the ECM has the latest TIS2web calibration, inspect for obvious oil leaks, and perform...
Read Story
Read Story
More Technical Notes
Vehicle Wide Programming
The latest version of Bulletin 24-NA-132 includes Escalade models, Escalade IQ, OPTIQ, and 2025 Equinox EV. Claims submitted for VWP are submitted with labor operation 2819505, or for Field Actions, the labor operation listed within the Field Action Bulletin. ...
To continue, please Login or Start A Trial!
Vehicle Wide Programming Instructions
Bulletin 24-NA-113 was updated in January 2025. VWP is a relatively new process to update software on GM vehicles. The process allows the updating of modules in parallel instead of forcing the technician to update one module at a time. The bulletin has been revised...
To continue, please Login or Start A Trial!
LPO Calibrated Accessories
Bulletin 22-NA-053 V4 identifies that LPO Accessories that require Calibration Programming as part of the installation must be submitted using the applicable labor operation from the bulletin. The labor operations have a dependency field that requires the Calibrated Accessory SPS be entered for the claim...
To continue, please Login or Start A Trial!
Assembly Part Return Requests
If an assembly is requested by the WPC include all parts with the return. Clearly mark or circle the area of concern on the part. All fluids must be drained prior to shipping. Assemblies must be reassembled sufficiently to allow safe handling. Ensure that the...
To continue, please Login or Start A Trial!
Assembly Serial Numbers
Technicians must document the serial numbers from the failed assembly and the replacement assembly on the job card. When submitting the transaction for payment, the serial number of the failed assembly must be included in the “Correction” field, and the serial number of the new...
To continue, please Login or Start A Trial!
Assemblies Replaced for Customer Satisfaction
There may be a warranty or policy situation where an assembly can be repaired for less cost than replacement, but due to customer satisfaction reasons an assembly replacement should be considered. In these cases, service management must receive pre-approval for assembly replacement via the Dealer...
To continue, please Login or Start A Trial!
Error Code 005
Error code 005 addresses an invalid GMIN for the technician. To correct the error, verify that the entered GMIN is accurate and active in GlobalConnect for the technician that performed the repair. If the GMIN appears correct, contact the Center of Learning for assistance. ...
To continue, please Login or Start A Trial!
Recall N242435631
The recall has been revised to remove the radio programming and to update the warranty information table. The current version (5) provides a labor operation for verifying that the serial data gateway module is programmed with same level software or calibration and a labor operation...
To continue, please Login or Start A Trial!
GM’s new Marketplace app has the potential to save time and make everything from the daily commute to family vacations easier. The app lets you order food, make restaurant and hotel reservations, and find gas stations from behind the wheel. Two million drivers already have...
Read Story
Read Story
More Industry News
EV Batteries
GM has signed a multi-year, multi-billion dollar agreement for Norway’s Vianode to provide the automaker with synthetic graphite anode materials for its electric vehicle batteries. The synthetic graphite will be used for EV batteries made by the Ultium Cells joint venture between GM and LG...
To continue, please Login or Start A Trial!
Child Safety Seat
Proper child safety seat installation is crucial, but different seats have different installation requirements, and many vehicles do not have LATCH anchors in all rear seating positions. Global Message Reference 202411220005 provides resources and information for the most up to date information regarding the LATCH...
To continue, please Login or Start A Trial!
Corvette ZR1
Chevrolet plans to launch the most powerful production Corvette ever, the 1,064-hp Corvette ZR1 will be equipped with the first turbocharged V8 engine in a Corvette. Production of the ZR1 will begin in the second quarter at GM’s Bowling Green Assembly Plant in Kentucky. Buyers...
To continue, please Login or Start A Trial!
The Detroit Three
None of the Detroit Three brands made the top ten in the latest Consumers Report Reliability Report. The top five brands in this year’s study are Subaru, Lexus, Toyota, Honda, and Acura. GM’s Buick brand had the best results of the Detroit Three and GM’s...
To continue, please Login or Start A Trial!
Cadillac Lyriq-V
The Cadillac Lyriq-V is the first electric SUV to earn the V-series badge. The model will join the brand portfolio in Spring 2025. The Lyriq-V combines the luxury and refinement of the Lyriq with the performance of the V-series. ...
To continue, please Login or Start A Trial!
Dark Mode
GlobalConnect now offers the ability to toggle between light and dark modes. Click the sun/moon icon at the top of the page to toggle between modes. ...
To continue, please Login or Start A Trial!
Cadillac XT4
The Cadillac XT4 is scheduled to be discontinued in January. The XT4 was introduced in 2018 and is the smallest and least expensive of Cadillac’s three gasoline powered crossovers. US sales of the XT4 are down 12% through this year through September. ...
To continue, please Login or Start A Trial!
Vistiq Electric Crossover
The Vistiq three row electric crossover is expected to arrive for the 2026 model year. The model will round out Cadillac’s electric crossover lineup, which also includes the midsize Lyriq, and the upcoming compact Optiq. The Vistiq will slot between the midsize Lyriq and the...
To continue, please Login or Start A Trial!
Customer Satisfaction Recall 15801A: Emergency Vehicle Reduced Power: The previously placed reprogramming hold on all 2012 model year vehicles involved in the recall, due to missing variables in the required calibration, has been removed. The new calibration is now updated and available for all 2012...
Read Story
Read Story
More Recall Updates
February 2025 Recall Update
Safety Recalls N232404980-02 / N2222366190-01 / N212349040-02: The recall bulletins have been updated to revise the return part shipping instructions. Certain vehicles may have a condition in which the front driver airbag inflator may contain a supplier manufacturing defect that may result in inflator rupture...
To continue, please Login or Start A Trial!
January 2025 Recall Update
Safety Recall N242454440-01 Momentary Rear Wheel Lock-Up: Dealers are instructed to install new transmission control module software in certain 2020, 2021, and 2022 model year Cadillac Escalade, Escalade ESV, Chevrolet Silverado 1500/2500/3500, Suburban, Tahoe, GMC Sierra 1500/2500/3500, Yukon, and Yukon XL vehicles. The new software...
To continue, please Login or Start A Trial!
December 2024 Recall Update
Customer Satisfaction Recall N242435631-05 Serial Data Gateway Module: The recall bulletin has been updated to provide a revised service procedure and warranty information. The recall was updated on 10/29/2024. The recall is in effect until October 31, 2026 and involves certain 2022-24 Chevrolet Silverado 1500,...
To continue, please Login or Start A Trial!
November 2024 Recall Update
Safety Recall N232408490-01 (Both Sides), N232408491-01 (Left Side), N232408492-01 (Right Side) Roof Rail Airbag Inflator May Rupture: The recall that affects certain 2014 Buick Verano vehicles has been updated to also include certain 2014 Chevrolet Cruze vehicles.
Safety Recall N232408494 Both Roof Rail Airbag Inflators May Rupture: The...
To continue, please Login or Start A Trial!
October 2024 Recall Update
Safety Recall N212345946-02 High Voltage Battery May Melt or Burn: The revised bulletin contains an update to the parts language. The recall affects certain 2020-22 Chevrolet Bolt EV and 2022 Chevrolet Bolt EUV vehicles.
Safety Recall N232404980-01 Driver Front Airbag Inflator May Rupture: The bulletin has...
To continue, please Login or Start A Trial!
September 2024 Recall Update
Special Coverage N232395330-01 Turbocharger Replacement: The parts table has been revised within the special coverage bulletin that affects certain 2017-18 Buick Encore, Chevrolet Sonic, and Chevrolet Trax models equipped with a 1.4L engine.
Customer Satisfaction Recall N232414840-02 Intermittent Loss of Trailer Brakes: The recall bulletin has...
To continue, please Login or Start A Trial!
August 2024 Recall Update
Safety Recall N232408490 (Both Sides), N232408491 (Left Side), N232408492 (Right Side) Roof Rail Airbag Inflator May Rupture: In certain Buick Verano and Chevrolet Cruze vehicles the left and/or right-side roof rail airbag (RRAB) inflator may contain a manufacturing defect which may result in a rupture...
To continue, please Login or Start A Trial!
July 2024 Recall Update
Safety Recall N232426400-04 Tailgate May Open Unexpectedly: The recall bulletin has been revised to update the service procedure to include an inspection requirement. The service part must be inspection prior to installation. The recall affects certain 2020-24 Chevrolet Silverado HD 2500/3500 series and GMC Sierra...
To continue, please Login or Start A Trial!
Error 919: Vehicle Evaluation Criteria is not compatible with this labor code X: This error code presented itself on a maintenance program service for a 2013 Chevrolet Silverado. The dealership submitted the labor operation for an oil change, tire rotation, and MPVI for the 2-...
Read Story
Read Story
More Reject of the Month
Reject of the Month - February 2025
Error 037 – Car Rental Daily Rate 38.00 exceeds the maximum allowed for service agent
A transaction was submitted for the replacement of an evaporative emissions purge valve replacement on a 2023 Chevrolet Trailblazer. The job card was opened on January 10, 2025, and closed on...
To continue, please Login or Start A Trial!
Reject of the Month - January 2025
The owner of a 2022 Chevrolet Tahoe brought their vehicle into the dealership in August to address a no start condition. The customer stated that the vehicle has accessory power but will not turn over.
The technician confirmed the customer’s concern and performed diagnosis. Metal was...
To continue, please Login or Start A Trial!
Reject of the Month - December 2024
Error 801: Odometer reading submitted exceeds the vehicle warranty distance limit.
Error 802: The number of days in service exceeds the vehicle warranty time limit.
Error 803: The number of days and distance exceeds the vehicle warranty limits.
----------------------------------------------------------------------------------------------------------
A dealer will receive error 801, 802, or 803 when...
To continue, please Login or Start A Trial!
Reject of the Month - November 2024
Vehicle Wide Programming: Bulletin 24-NA-132, version 3, was released in mid-October. The updated version includes the Suburban, Yukon, Tahoe, Equinox EV models and updated the Silverado EV, Lyriq, and Sierra EV model years.
The bulletin provided introduction to the Warranty Claim Codes associated with Vehicle Wide...
To continue, please Login or Start A Trial!
Reject of the Month - October 2024
Error 857: SPS events not found for all modules related to Field Action.
A dealer performed Recall N242435631: Serial Data Gateway Module and Radio on a 2024 Chevrolet Tahoe. The recall addresses a condition in which the battery is at risk for a drain following an...
To continue, please Login or Start A Trial!
Reject of the Month - September 2024
Follow Up: The August edition of the Warranty News contained a Reject of the Month issue related to error message 021: Service Agent Exceeded the Allowed Amount for ZREG Transaction Type.
The almost $9,000 transaction for an engine replacement on a 2024 Chevrolet Silverado with 38...
To continue, please Login or Start A Trial!
Reject of the Month - August 2024
Error 21: Service Agent Exceeded the Allowed Amount for ZREG Transaction Type
A job card was opened in April to address a coolant leak on a 2024 Chevrolet Silverado with 38 miles on the odometer. The customer stated that steam was rising from under the hood....
To continue, please Login or Start A Trial!
Reject of the Month - July 2024
Error 111: Days allowed between Repair Completion and Job Card Date was exceeded.
On 12/1/2023, a customer dropped their 2023 Chevrolet Malibu off at their local dealership for repair. The customer noticed that the battery would not hold a charge and a check engine was light...
To continue, please Login or Start A Trial!
Popular Warranty Topics
Like What You See? Subscribe