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Concern Not Duplicated
TheCCNDbulletin,22-NA-038,hasbeenupdated.Thelatestversionincludesrevisionstolaboroperationdescriptionsforthefollowinglaboroperations:
0540159ClosuretoBodyHardware(Handles,Latches,WindowRegulators,WindowFunction)
0540209ClosuretoBodyHardware(Handles,Latches,WindowRegulators,WindowFunction)
0540309BodyWaterLeaks
0540359Wipers/Washers
054050...
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DCA Outcomes
Accessthe12VBatteryTestDecisionMappingchartthroughtheTechLinkappinGlobalConnect(opentheappandentersearchterm:DCA).Theguidelineswithinthechartshouldbereviewedpriortocompletingbatterytestingforasuccessfulwarrantyreplacementtransaction.
Thechartprovidesimportantdetail...
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Damage In-Transit
TheDamageIn-TransitClaimHubhasbeenliveandactivelyreceivingrepairrequestsforvehiclesdamagedduringtheTransportationprocesssincelastNovember.MostusersofDITClaimHubhavefoundthenewsubmissionprocesstobesimpleandefficient.Thereareinstructionsthatguideusersthroug...
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Common Odometer Errors and Suspected Tampering
Odometererrorscanoccurwhenthemileageisnotrecordedcorrectlyonthejobcard,orifthevehicletraveledfromCanadatotheU.S.Somecommonodometererrorsarelistedbelowwithtipsforcorrection:
151:OdometerreadingsubmittedlessthanpreviouslyreportedonJo...
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EV-Hybrid Battery Handling and Battery Pack Return
Alllithium-ionbatteriesthatareremovedfromthevehicleneedtobereturnedtotheappropriatecorereturncenterwithin30days. IfadealerdoesnotreturnHVLithium-IonBatterypacks/modulesremovedfromthevehicle,intheprovidedDDRcratewithin30days,the...
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Understanding Battery Test Results
DealersmustusetheMidtronicsDCABatteryTester/ChargerforallwarrantyrepairsandmustincludetheapplicablewarrantycodeonthetransactioninGlobalWarrantyManagement.OnlywarrantycodesfromaDCAtesterwillsupportreplacementofa12Vbattery.Codesgeneratedbypastversion...
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Low Voltage Lithium Batteries
TheprocessforLiBorderingandreturnshasbeenupdatedtoincludeenhancementstoshipment,storage,partreturnssafetyandpartavailabilityaswellasdirectdealersupport.Theprocessupdateappliesto2024-26MYE-Ray(PN85745702),2027MYE-Ray(PN86284595)and2025-27MYCelestiq(P...
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Seals and Gaskets Reminder
TheParts&AccessoriesPoliciesandProceduresManualArticle1.1.1includesasectionpertainingtoSealsandGaskets,asfollows:
SealsandGaskets-Failureswithin6monthsofinstallationarenotcoveredbythepartswarranty(rationaleisthegasketorsealwaseitherdamage...
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GM Warranty Tips
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Bulletin 18-NA-306
StepshavebeenaddedonhowtosubmitaPRAforanarmrestconcern,affectingthefollowinglaboroperationnumbers:7022690,7023130,7024150,7024210,and7024430.TosubmitaPRAforanarmrestconcern,firstselect“SeatCover”fromthe“Component”dropdownsection,the...
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Jack Stow Bolts or Bracket
TheTraverse,Acadia,andEnclavewillnolongerincludethejackstowbolts/bracketasitisnotneeded,effectivewithbuilddateJune23,2026.
...
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Corvette Transmission External Canister Filter
Bulletin24-NA-081hasbeenupdatedtoprovideadditionalguidancewithintheFAQsection.
Q:Ifthetransmissionwasreplacedunderwarrantyunder7,500miles,whenshouldthefactory-coveredmaintenancefilterbeapplied?
A:Thecustomeristheneligibleforafactory-coveredfilter7,500milesafterth...
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Warren T Next Gen
ThenewCopilotversionisnowtheprimaryWarrenTexperience.ThissteprepresentsthenextstepforwardforWarrenT,bringingamoremodern,visible,andconnectedsupportexperienceintotheWarrantyResourceCenter.GMiscloselymonitoringusageandanalyticstocontinuet...
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PRA Changes
VINandodometerphotoshavebeeneliminatedfromtherequiredphotoslist(USOnly)
Therequirementsforindicatorsinphotoshavebeenreduced.Forthe“close-upoftheissue”photo,pens,stickynotes,fingerswillbeconsideredbadphotosmovingforward–thiswon’tnecessarilycaus...
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Mis-Build
TheVehicleMis-BuildflagonaZREGclaimisonlytobeusedforclaimstocorrectmis-buildsidentifiedduringnewvehicleinspection.Iftheflagisusedlater(highermileage/in-service),GWMwillrejecttheclaimwitherrorcode165-odometerexceedsmis-buildflagallowance....
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Over-The-Counter
Laboronspecificcomponents(e.g.engines,transmissions,transfercases,sheetmetalandconsumerparts)isallowedwithanOTCpartwarrantyifthedealerinstallsthepartunderthetermsofthepublishedpartwarranty.Allpublisheddocumentationandsupportrequirementsareapplicabletothes...
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Service Advisor Central
Theall-newappisthego-todestinationforthetoolsandresourcesadvisorsusedaily.Toaccess,gototheAppCenterandsearchServiceAdvisorCentralforwarrantyguidesandquickreferencetoolstomakefindingwarrantyinformationfaster. ...
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Major Assembly Replacements
Engines, Transmissions, and Transfercase Replacements are a costly endeavor, and because of this, some dealerships have extra hoops to jump through when it comes to submission. To continue, please Login or Start A Trial!
Removed Component Serial Number Traceability
Some components come with serial numbers attributed to them. When replacing these specific components as a warranty transaction, you're required to document both the new and used serial numbers. Here's what you need to know. To continue, please Login or Start A Trial!
The Policy Evaluation Tool
Out of warranty and policy repair situations are great for building lasting customer relationships. But how do we determine a fair amount of assistance to provide? By using the Policy Evaluation Tool! To continue, please Login or Start A Trial!
PET: Charging the Customer in Excess of Warranty Rates
When it comes to a Policy repair, dealerships are now allowed to charge their customers at their retail rate (as opposed to warranty rates) so long as they first offer them a discount. Here's how. To continue, please Login or Start A Trial!
Chevrolet Buick GMC CPO Maintenance Program
Cerified Pre-Owned Maintenance Plans for Chevrolet, GMC, and Buick vehicles. This video discusses the terms of some of the options. To continue, please Login or Start A Trial!
Maintenance Programs
GM issues maintenance plans to build customer loyalty and service retention. Here's some of the terms of the programs, what's expected, and how to submit the transactions. To continue, please Login or Start A Trial!
CBG CPO Warranty Coverge
Chevrolet, Buick, and GCM vehicles that WERE Certified Pre-Owned have a limited coverage. Here is everything you need to know about what is covered, what is not covered, and how the Certification Process effects factory warranties. To continue, please Login or Start A Trial!
CarBravo Certified and BravoBudget Certified Used Warranty Coverage
CarBravo is GM's new plan for pre-owned vehicles. Chevrolet, Buick and GMC-as well as some non-GM vehicles-may be eligible for one of the two tiers of this system. Let's look at the different options, criteria, and covered components. To continue, please Login or Start A Trial!
Warranty Columns
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Goodwill Tools
GMallowstheuseofGoodwilltoolstosatisfyandretainadissatisfiedcustomer.Theterm“Goodwill”doesnotrefertoavehiclerepair.Specializedlaboroperationshavebeencreatedforspecificnon-repair/non-warrantysituationstobeutilizedbythedealerforgoodwillpurposestooffse...
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Coverage Codes
Acoveragecodeisacodethatisnotedundertheapplicablelaboroperationfortheappropriateyear,make,andmodelLTGthatisbeingreviewed.Two-characteralpha/numericcodecombinationshaveanalphalettertoindicatethecoverage,andanumbertoindicatethewarrant...
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Sheet Metal Panels and the Corrosion Limited Warranty
SheetMetalPanelsandtheCorrosionLimitedWarranty:Sheetmetalpanelsarecoveredagainstcorrosionandrust-throughasdescribedineachvehicle’sLimitedWarrantyandOwnerAssistanceManual.Butwhatdoesthismean,andwhatisthedifferencebetweencorrosionandrust-through?
Corrosionisthegradua...
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Complimentary Maintenance
GMoffersnewvehicleowners’complimentarymaintenancetobuildcustomerloyalty.Customersthatbringtheirvehicletothedealershipformaintenancehaveahigherprobabilityofmakingadditionalpurchasesandreturningforfutureservices.Mostnewvehiclemaintenanceplanscoveroneoilchange,tirerotation...
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IVH Beta
ThenewIVH-BetahasbeenavailabletodealerssinceOctober2025.WhilethenewIVHapplicationincludesmostofthesameinformation,itisdisplayedsectionallytoprovideamoreconciseview.AVINcanstillbeenteredwiththewhole17digits,orjus...
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Parts Warranty Coverage
DealerInstalled:NeworremanufacturedGMpartsthataredealerinstalledarecoveredfor24monthswithnomileagelimitation,partsandlabor.Itisrecommendedthatdealerspublishonthejobcardandpartsalesslipsareplacementpartsandaccessorieswarrantystatement.
Subsequentreplacement...
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Part Warranty - Back to the Basics
GMpartspurchasedbyacustomer,eitherinstalledbythedealerorsoldoverthecounterforindependentinstallation,areeligibleforGMPartsWarranty.Mostservicereplacementpartscarrya24-monthwarrantyformanufacturerdefects.GMAccessories(excludingAssociatedAccessories)andElectronicServiceCente...
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Process and Time Management
Manychangeshaveoccurredoverthepastyearsindealershipsacrossthecountry.Onechangethatcontinuestoaffectmosteverydealershipisturnoverand/orreductionofstaff.Asaresult,remainingemployeesoftenwearmultiplehats.
Forthoseresponsibleforwarrantyadministration,pinningdownservic...
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More Technical Notes
GM Energy Home Charging
GMandGMEnergyHomeChargersarecoveredunderthetermsofa3-yearLimitedPartsWarrantyfromthedateofpurchase.Thelimitedwarrantyisonlyvalidfortheoriginalpurchaserandisnottransferable.Thewarrantyonallcustomerordealer-ownedchargersi...
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World Class Technician
BeginningJanuary1,2028,thequalificationstoachieve/maintainWorldClassTechnician(WCT)statuswillbeupdatedtoincludeEnginePerformance,DieselEnginePerformance,andEVMasterCertifications.Techniciansareencouragedtoreviewrequirementupdatesandbegintakingthenecessarytrainingtoremainontrackfo...
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Over 100 lbs
WhenreturningElectricDriveUnits,frontdifferentials,transfercases,oranyWPCrequestedpartthatwasoriginallyshippedinapallet-stylecrateoroversizedbox,select“Over100lbs(Non-HazmatOnly)”intheshippingproviderpop-upwindow,regardlessofweight.Thisselectionensuresthatth...
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CTP Same/Partial Day Rental Rate
Asareminder,thereimbursementforaCTPovernightrepairis$46and$23forCTPsame/partialdayrepairs.Startingwithjobcardsopenedonorafter8/10/2026,youmayreceiveWarning034onapplicableclaims:Rentalamountrequestedwasreducedtosamedayloane...
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Towing
Towingreimbursementisunchangedfor2026.AnyexceptionsaboveandbeyondtheallowedamountwillrequireDMPSreviewandapproval.Iftheamountexceedsdealerempowerment,theclaimmustbesubmittedwithGMAuthorizationwithsupportfortheexcessivetowamount.GMRoadsidecontinuest...
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Mis-Build or DIT
Thedealerisresponsibleformakingsurealllooseparts,e.g.keyfobs,arepresentatthetimetheyreceivethevehicle.Missingpartsaretobereportedastransportationdamage,DIT.Thisisnotavehiclemis-buildsituation. ...
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Bulletin 24-NA-132
Thebulletinhasbeenrevisedtoincludethe2027modelyear,provideupdatedinformationinClaimSubmissionandDocumentationRequirements,andaddlaboroperation2819515,VWP-CustomerRequested. ...
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Bulletin 10-00-89-005L
TheWiringbulletinhasbeenupdatedtoincludethe2026-27modelyears.Whenperformingawiringsystemrepair,techniciansmustfollowSIdiagnosticsandrefertothetablelocatedwithinthebulletinforinformationthatwillberequiredfromSI.
WiringrepairsrequiretheSIDocumen...
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More Industry News
New V8s
The2027ChevroletSilverado1500andGMCSierra1500combinenewGen-6SmallBlockV8switharedesignedhigh-techdigitalexperiencefocusedontowing,traileringandeverydaydriving.The5.7LV8delivers402hpand428lb-ftoftorque.The6.6LV8presents481hpan...
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Traverse High Country
ThenewHighCountryaestheticwillbeavailablefirstonthe2027ChevroletTraverse.HighCountryisbecomingmoremodern,athleticandcontemporaryinanevolutionacrosstheexteriorandinteriorofthevehicle,firstwiththeTraverse,thenfollowedbythenext-gen2027Silverad...
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Curated by Cadillac:
CadillachasannouncedCuratedbyCadillacEscaladeIQ.Theprogramextendsthebrand’sexclusiveandlowvolumeconcierge-ledexperiencetoitsall-electricflagshipSUV,deliveringanelevatedanddistinctlyCadillacexperience.Withmillionsofavailabledesigncombinations,theartofvehiclecustomizationisbroughtt...
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Portfolio Update
CadillacwilldeliverthenextgenerationandengineeringfortheXT5,XT6andCT5startingnextyear,witharenewedinvestmentinkeyinternalcombustionenginemodelswheredemandremainsstrong.Atthesametime,thebrandwillcontinuetoinvestinarobustE...
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Google Gemini
GMisbringingGoogleGeminitoeligiblemodelyear2022andnewerCadillac,Chevrolet,BuickandGMCvehicleswithGoogle.CustomerswillnoticeanupgradefromGoogleAssistantforamorenatural,conversationalAIexperiencethroughthevehicleinfotainmentsystem.Theupdatewillbedelivere...
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Energy Pass
GMismakingiteasiertofind,chargeandpayforpublicchargingacrossmultiplenetworks.Atlaunch,EVdriverswillhaveaccesstoTeslaSupercharger,IONNA,ElectrifyAmerica,andsoon,ChargePointandEVgonetworks,covering70%ofallDCfastchargersintheUS...
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Next-Gen Sierra
GMCisintroducingthenext-generation2027Sierra1500,themostadvanced,luxuriousandpowerfulSierra1500ever.Thefirstmodelsareexpectedtoarriveatdealershipsbeforetheendof2026.Thenew2027modelfeaturesall-newexteriorandinterioroptions,twonewV8engin...
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25 Years of Hummer
Tocommemorate25yearsoftheHummernameplate,GMCisunveilingtheHummerEVIcon|25–alimited-runedition.The2027modeltranslatestheHummer’slegacyintoamodernall-electricrepresentationforthenextgeneration. ...
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More Recall Updates
October 2026 Recall & Special Coverage Summary
SpecialCoverageN232407740-03,N242450640-02,N242484750-02TurbochargerReplacement:Thebulletinshavebeenrevisedtoupdatetheturbochargerreplacementlabortime.
EmissionRecallN232428992BrakeSystemControlModuleMayNotIlluminateMIL:Certain2024ChevroletSilverado1500andGMCSierra1500trucksmayhaveaBrakeSystemContro...
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September 2026 Recall & Special Coverage Summary
CustomerSatisfactionRecallN252501791TelematicControlModuleReprogramming:Therecallprogramthataffectscertain2023CadillacLYRIQ,ChevroletColoradoandGMCCanyonvehiclesisineffectuntilAugust31,2028.InvolvedvehiclesmayexperiencereducedorintermittentTelematicsControlModulefunctionality.Dealersaretoreprogra...
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August 2026 Recall & Special Coverage Summary
CustomerSatisfactionRecallN252541251NoRearTurn-SignalOutageNotification:TherecallbulletinisineffectuntilJuly31,2028andaddressesaconditioninwhichdriversmaynotbenotifiedofarearturn-signallampfailure.Dealerswillupdatesoftwarecalibrationsinthevehicle’sexterio...
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July 2026 Recall & Special Coverage Summary
SafetyRecallN242474500-03RoofRailAirbagInflatorMayRupture:ThebulletinhasbeenupdatedtoremovetheusedRRABreturninstructions.AllinvolvedusedRRABinflatorsaretobedisposedofperinstructionwithinthebulletin.Thebulletinaffectscertain2018ChevroletSilverado1500,GM...
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June 2026 Recall & Special Coverage Summary
SafetyRecallN252494000-13L87EngineLossofPropulsion:TherecallbulletinhasbeenrevisedtoupdatethepartstabletoremovereferencesandpartnumbersforMobil1Supercar0W-40oil.Animportantstatementhasalsobeenaddedintheserviceprocedure.
SpecialCoverageN252494003-04L8...
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May 2026 Recall & Special Coverage Summary
CustomerSatisfactionRecallN252511440-023rdRowHeadRestraints:Therecallbulletinhasbeenrevisedtoaddstepstotheproceduretobrieflyinspectandnotetheinoperableheadrestraintontherepairorder.All3rdrowheadrestraintsmustbereplacedregardlessofinspectionsresults...
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April 2026 Recall & Special Coverage Summary
CustomerSatisfactionRecallN252536390SnowplowAccessoryHarnessMissing:Atotalof184vehiclesareinvolvedintherecallthatinvolvesamissingaccessoryharness.Certain2026ChevroletSilverado2500HD/3500HDandGMCSierra2500HD/3500HDtrucksequippedwithSnowplowPrepPackage(RPOVYU)maybemissinga...
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March 2026 Recall & Special Coverage Summary
SafetyRecallN252494000-11L87EngineLossofPropulsion:TherecallbulletinhasbeenrevisedtoupdatetherequiredoilinthepartstableforUSdealers.TheMobil1FS0W-40informationappliestoUSdealersonly.Thebulletinhasalsobeenrevisedtoupdat...
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More Reject of the Month
Reject of the Month - October 2026
Error073:TotalOtherLaborHoursexceedtheallowanceforlaborcode&
Acustomerwasexperiencingaconcernwithaninfotainmentcenter,statingitwas“Offline”andwhensearchingforanaddressthescreendisplayedaspinningwheel.GoogleAssistantwasalsoreporting“Offline”.I...
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Reject of the Month - September 2026
Error085NetExceedsNetItemCeilingfor4050870
Aguesthadtheirvehicleattheservicedepartmenttoresolveacheckenginelightconcern.ThetechniciandocumentedtheDTCandSIDocthatwasusedtodiagnosefailurewiththeNitrogenOxideCatalyticConverter.Th...
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Reject of the Month - August 2026
ErrorCode882:BatterytypeontestedbatterydoesnotmatchOEBatteryType
ErrorCode883:CCAontestedbatterydoesnotmatchOECCA
WhenawarrantyadministratorissubmittingaclaimforabatteryreplacementandreceiveerrorsforincorrectOEBatteryTypeo...
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Reject of the Month - July 2026
SPSError857-Modulereprogramminglaboroperationsareusedtosubmitwarrantytransactionsforreprogramming(withoutreplacement)ofacontrolmodulewithneworupdatedsoftwareand/orcalibrationfilesusingtheTISServiceProgrammingSystem(SPS)application.WhenamoduleisreprogrammedusingSP...
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Reject of the Month - June 2026
Error72:Totalpartsamountexceedstheallowanceforlaborcode&
Acustomerbroughttheir2023ChevroletBoltintothedealershipstatingthereversecameradoesnotwork,thescreengoesblankandhasacrossedoffcameraicon.ThetechnicianworkedwithTACt...
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Reject of the Month - May 2026
Theownerofa2024ChevroletSilveradotooktheirvehicletotheservicedepartmentforafewconcerns:checkenginelightonandtruckhasreducedpowerandafluidleakunderthetruck.
ThetechnicianinspectedthevehicleandfoundaDTCcode.Diagnosticstep...
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Reject of the Month - April 2026
Error801:Odometerreadingsubmittedexceedsthevehiclewarrantydistancelimit.
A2025BuickEnclavewasbroughttotheservicedepartmentforaconcernwiththesteeringwheelgettingtoohot.
Thetechniciandiagnosedandidentifiedthattheheatedelementwasgettingtoohotandordered...
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Reject of the Month - March 2026
VehiclePresenceNotSubstantiated;VehicleDetailsonJobCardnoIn-ServiceDateListed.ThiscommentwasindicatedonarecentElectronicDealerAudit.Whilenotaclaimreject,astheclaiminitiallypaid,ithassincebeendebitedafterGMASreview.
Theclaimdetails:
Jobcardwritte...
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