The majority of dealer submitted claims can be processed and paid without the need for GM review or approval. GM entrusts dealers with an “open checkbook” approach with the agreement that all claims follow written warranty terms and comply with Service Policies and Procedures. There...
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When a claim is submitted with GM Authorization for review, your expectation is that the claim will be paid. Chances are, the claim has rejected at least once, the dealer correctable issues have been resolved, and an issue remains that is preventing payment. Remember, if...
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Many changes have occurred over the past years in dealerships across the country. One change that continues to affect most every dealership is turnover and/or reduction of staff. As a result, remaining employees often wear multiple hats.  For those responsible for warranty administration, pinning down service...
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There are four elements of a service management authorization: Signature or initials Date Time Explanation Some situations require a separate authorization. A missing customer signature, add on repair, and warranty on a stock vehicle all require their own unique authorization. For example, if you have a job card that is...
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In September 2023, GM announced that GMPP claims were no longer accepted through the Global Warranty Management System, previously submitted as a ZSCT transaction type. Dealers may contact GMPP at 800.631.5590 for GMPP coverage questions and to initiate a claim. Warranty claims for repairs performed on...
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Dealers that have achieved SAVI scan utilization above 98% have earned the ability to self-authorize transactions that have rejected with error message 872: Dongle vehicle data is required for this transaction and not received.  Those dealers received notification in early October that they are empowered to...
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Dealers that recently received an Electronic Dealer Audit from GM Audit Services (GMAS) may have also received the most current version of the Warranty Policy Review. The document is also available in the Warranty Resource Center within the Policies, Procedures, and GWM tile.  The document focuses...
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The dongle device scan requirement for each warranty transaction has been in effect now for a few months. Claims that are submitted without a scan and a valid exception will not be paid (rejected with error code 872). As a best practice, dealers should scan every...
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Effective March 1, 2024, BrightDrop Service and Parts Policies and Procedures documents have been integrated into both the Service P&P and Parts P&P documents. Language has been added clarifying that cross-line warranty repairs are only allowed on BrightDrop vehicles in the event of an emergency...
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Parts that are returned to the WPC must be drained of all fluids. Parts containing or soaked by fluids such as fuel, engine oil or transmission fluid must be thoroughly drained, wiped clean, and appropriately packaged and shipped. Parts received at the WPC containing fluids...
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When returning parts to the Warranty Parts Center, any part that is considered hazardous material must be shipped using Central Transport. Some common automotive hazardous material includes: air bags, seat belt pretensioners, batteries (including Volt and Hybrid), paint, adhesives, solvents, and hazardous waste. Reference 99-00-89-019...
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All GM dealers are authorized to perform qualifying warranty repairs on CarBravo vehicles. Warranty claims are submitted through GWM. The CarBravo Warranty Administration Guide is available at CarBravo HQ on GlobalConnect. ...
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Electric Vehicles (EV’s) contain a significant number of electronic modules that may require software updates. These updates are important to not only correct issues but also enhance vehicle functions. If a customer owned 2024 Chevrolet Blazer EV is brought in for services, it is recommended...
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When a 2022MY or newer GMC Hummer EV is modified with aftermarket oversize tires (37” only) the odometer and speedometer should be recalibrated to maintain accurate readings. A tire no larger than 37”x12.5” is recommended. Techline Customer Support Center must be contacted for programming requirements...
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Service agents may perform field action repairs for any new or discontinued vehicle regardless of franchise if they have the necessary tools, training and parts. Electric vehicles are excluded; cross line warranty work is not permitted. Policies & Procedures Article 4.8 ...
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If a Warranty Block appears in the Warranty Block section of IVH only the following services may be provided: Safety, Non-Compliance, Emissions Recalls, Special Coverage Adjustment Programs, Emission Control Systems Warranty, GM Maintenance Programs and Replacement Parts Warranties. Any other vehicle repair coverage may be...
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GM has been awarded $26 million in federal funding to develop medium-duty trucks powered by hydrogen fuel cells. The five-year project is funded through the US Department of Energy’s SuperTruck 3 program. GM will work with Southern Co., an electric and gas utility company to...
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The initiative put into place last summer has started to pay off. GM put the initiative into place to make it easier for customers to buy parts and accessories online. The two digital storefronts were combined into a single website for each of the four...
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GM resumed sales of the 2024 Chevrolet Blazer EV in early March, more than two months after the stop sale to correct a software quality problem. The midsize electric crossover’s price has been cut by at least 9%, with all three versions below $50,000 with...
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GM has plans to reintroduce the plug-in hybrid technology in select vehicles in North America. Plug in hybrids are propelled by both an electric motor and a gasoline engine for backup. Dealers are asking GM to consider plug in hybrids to alleviate consumer range anxiety...
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Freezing weather highlights an electric vehicle pain point, it can deplete the EV battery and slow charging times. Also, the US doesn’t have enough public chargers to give drivers confidence in finding a station when they need it. On average EVs lose about 30% of...
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An OnStar package called One Essentials will be included as standard content on all vehicles starting with the 2025 model year. The package will combine automatic crash response notifications, navigation, voice assistance and remote vehicle commands that allow locking, unlocking, and starting the engine through...
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A fourth quarter sales gain helped GM log a 14% increase in 2023 over a year prior. 2.6 million new vehicles were sold in the United States. GM topped closest rival, Toyota Motor North America, which sold 2.3 million new cars. ...
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EV sales continue to rise, but many buyers still want hybrid or internal combustion power. Automakers will have to navigate the medley of demand, technology, features and price. The Cadillac Escalade IQ, Optiq, Chevrolet Equinox EV, Tahoe and Suburban are all on the list of...
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Emission Recall A222379711 DTC P0521 Permanent Status Not Properly Cleared: Dealers are to reprogram the ECM in certain 2020-23 Buick Encore GX and 2021-23 Chevrolet Trailblazer models to address a condition in which the ECM may not clear the permanent status of DTC P0521. A...
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Safety Recall N222364860-01 Driver Front Air Bag Inflator May Rupture: The recall bulletin has been updated to include a revised service procedure. An additional serial number has been added. The recall affects certain 2011-2012 Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, and Yukon XL...
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Customer Satisfaction Recall N232422680 Moonroof Glass Primer: The recall bulletin addresses a condition in which the moonroof glass was produced without clear surface primer. Dealers are to replace the moonroof panel on the involved vehicles. Certain 2024 Buick Enclave and 2023 Chevrolet Traverse vehicles equipped...
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Customer Satisfaction Recall N222371151-12 Heated Steering Wheel Replacement Retrofit: The recall bulletin has been revised to include the 2021 model year Cadillac CT4 and CT5 to the population.  Safety Recall N232413120-01 Driver Front Airbag Inflator May Rupture: The recall bulletin has updated to include additional vehicles in...
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Customer Satisfaction Recall N232404290 Trailering Label May Have Incorrect Values: Approximately 451 vehicles are included in the recall program that addresses a condition in which the trailering label displays incorrect values. Dealers are instructed to replace the trailering label in certain 2024 Chevrolet Silverado 2500HD/3500HD...
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Customer Satisfaction Recall N222388570-01 Outside Rear View Mirror Incorrect: The recall bulletin has been revised to update the Mirror, Outside Rear View part number 86804773 to 86804771. The recall affects certain 2023 Cadillac CT4 vehicles. Customer Satisfaction Recall N222392960-04 Super Cruise and Surround Vision System Activation:...
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Customer Satisfaction Recall N222375790-07 Park Assist Retrofit: The recall bulletin has been updated to provide warranty information table improvements. The bulletin affects several 2022-23 model year Buick, Cadillac, Chevrolet, and GMC vehicles. The bulletin will be revised as parts become available for additional makes and...
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Customer Satisfaction Recall N222371151-10 Heated Steering Wheel Replacement Retrofit: The bulletin has been revised to add certain 2022-23 model year Cadillac XT4 vehicles. Also, the remaining final 2022 MY Cadillac XT5, Chevrolet Suburban, and Tahoe vehicles have been moved to open status in IVH. Customer Satisfaction...
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Over the course of Q1 2024, many dealers received an Electronic Dealer Audit. The EDA process involves the selection of 10-15 job cards for review. The job card selection is trend focused, meaning specific job cards are selected for the review based on a specific...
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Error 834: Repair Performed Prior to Start of Warranty A new 2024 Cadillac Lyriq was delivered to the dealership in January with the accessory bag missing from the interior of the vehicle. The dealership opened a job card with documentation supporting the missing components and the appropriate...
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Error 804: Invalid transaction type. Repair covered under vehicle warranty. Error 229: Repeat repair. Labor code 4050960 on job card 12345 is related to labor code 4050960. Error 21: Service agent exceeded the allowed amount for ZPTI transaction type The owner of a 2018 Chevrolet Traverse with 65,463 miles...
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Error 872: Dongle vehicle data is required for this transaction and not received Error 021: Service Agent exceeded the allowed amount for ZPTI transaction type The owner of a 2015 GMC Sierra brought their vehicle to the service department for review of a check engine light. The...
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Error 27: Towing amount exceeds the maximum allowed for the Service Agent A 2024 Cadillac LYRIQ was towed to “JL Cadillac” due to a no start condition, with the resolution ultimately being a buyback. Unfortunately, the dealership was not equipped with the necessary EV equipment for...
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Reject 072: Total Parts Exceeds the Allowance for Labor Code 1444774. A technician was installing accessories on an inventory vehicle, a 2023 Chevrolet Tahoe. The technician removed the Tahoe emblem to install the LPO black emblem and found that there was a paint defect underneath.  The technician...
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Error 857: SPS events not found for all modules related to Field Action. A dealer performed Recall N222375791: Park Assist Retrofit on a 2023 Chevrolet TrailBlazer. The transaction was submitted with labor operation number 9106540 and 1.1 hrs labor.   The latest version of the recall bulletin, released...
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A dealership performed a warranty battery replacement on a 2022 Chevrolet Bolt.  The replacement was not replaced in accordance with the Product Safety Recall involving the High Voltage Battery in the 2020-22MY Bolt EV and EUV (e.g. N212345941). The High Voltage Battery associated with the repair was...
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