New or remanufactured GM parts that are dealer installed are covered for 24 months with no mileage limitation, parts and labor. It is recommended that dealers publish on the job card and part sales slips a replacement parts and accessories warranty statement.  Subsequent replacements under this...
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Many changes have occurred over the past years in dealerships across the country. One change that continues to affect most every dealership is turnover and/or reduction of staff. As a result, remaining employees often wear multiple hats.  For those responsible for warranty administration, pinning down service...
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The Customer Concern Not Duplicated Labor Operation Numbers Bulletin, 22-NA-038 has been updated. The bulletin involves 2022-2025MY Chevrolet, Buick, GMC and Cadillac vehicles.  Engine Mechanical Systems labor operations 0542259 Engine Concern (MIL Inactive) and 0542309 Engine MIL Active have been removed from the list of labor...
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A submitted warranty transaction is intended to tell the story of the repairs that were performed through concern, cause, and correction documentation, parts, labor operation, labor time and supporting information. The claim may also provide insight into potential warranty issues, including excess expense or frequency...
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A big part of learning the ins and outs of warranty is knowing how to use the tools at your disposal. Learning how and when to use the available warranty tools can make a difference in the quality of claim submissions and possibly a reduction...
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Bulletin 23-NA-154 (version 4) - Required Operating Procedures-8 Points bulletin has been revised to include important updates to Authorization Matrix. The Service Management Approval Required section now includes authorization item: Goodwill Labor Ops within Dealer Empowerment (Labor Op 0600005, 0600015, 06000343, 0600425). Authorization is required prior...
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No customer signature continues to be one of the most common warranty non-compliance deviations.  Each policy and warranty job card is to be signed by the customer authorizing the dealer to perform the requested service/repairs. Authorization must be obtained at initial write-up and prior to any...
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The Pre-Repair Authorization (PRA) Process and Information Bulletin, 18NA306, was updated in early-August to include the 2025 model year and update details on when the PRA process is not required.  Remember! A Pre-Repair Authorization number is required before any of the restricted components listed in the...
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When shipping parts to the WPC you must drain all fluids, reattach loose parts, secure engines and transmissions in their original crate or cocoon using the bolts/straps provided, band oversize or heavy components to a pallet when the original packaging is not available and for...
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The WPC Parts Return Evaluation feedback process has been implemented to ensure safety and to educate dealer personnel. Dealers will be notified by mail when parts requested for return are received with improper/unsafe packaging and a feedback report will be attached to the transaction in...
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The Field Action Courtesy Transportation Policy has been updated. Courtesy Transportation can be provided to a customer during a field action repair when the customer is eligible for courtesy transportation per the guidelines within Bulletin 07-00-89-037 or the field action specifically includes provisions for courtesy...
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Any disc brake rotor that exhibits thickness variation exceeding the maximum acceptable level must be refinished or replaced. Thickness variation exceeding the maximum acceptable level can cause brake pulsation. A micrometer that is calibrated in thousandths of a millimeter, or ten thousandths of an inch,...
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Calculate the difference between the highest and lowest brake rotor thickness measurement recorded to obtain the amount of thickness variation. Compare the thickness variation measurement to the brake rotor maximum allowable thickness variation specification. If the thickness variation exceeds the specification, the rotor requires refinishing...
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Enter keyword: Disc Brake Component Specifications in SI to view brake rotor discard thickness (e.g. 23.0 mm / 0.906 in for a 2024 Buick Encore GX, Document ID 5236071), brake rotor maximum allowable assembled lateral runout, maximum allowable scoring, thickness variation, etc for front/rear brakes....
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The latest version of Bulletin 24-NA-132 includes Escalade models, Escalade IQ, OPTIQ, and 2025 Equinox EV. Claims submitted for VWP are submitted with labor operation 2819505, or for Field Actions, the labor operation listed within the Field Action Bulletin.  ...
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Bulletin 24-NA-113 was updated in January 2025. VWP is a relatively new process to update software on GM vehicles. The process allows the updating of modules in parallel instead of forcing the technician to update one module at a time. The bulletin has been revised...
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The unusual vehicle by Amazon.com Inc. subsidiary Zoox, doesn’t have a steering wheel or other human controls. The plan for the vehicle is for customers to request a ride using an app, enter the vehicle through bus-like doors and sit facing one another. The vehicle...
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The General Motors backed Cadillac entry will become Formula One’s 11th team in 2026 after securing formal approval from the commercial rights holders and governing FIA in March of this year. Formula One is entering a new era in 2026, with significant chassis regulation changes,...
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Cadillac announced that production of the 2026 Cadillac Escalade IQL will begin around mid-2025 at GM’s Factory Zero electric vehicle assembly plant in Detroit. The new roomier version of the electric Escalade is the counterpart to the gasoline powered Escalade ESV. The IQL has the...
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The 2025 Chevrolet Blazer EV SS was the first ever electric vehicle to pace the field in the 67th Daytona 500. The all-electric Blazer is the quickest supersport ever for Chevrolet, reaching 60 mph from zero in 3.4 seconds. The Blazer EV SS produces 615...
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ZF Lifetec has introduced a heel airbag that is designed to reduce the risk of severe ankle and foot injuries to front seat occupants in the event of a crash. In the event of a frontal collision, the airbag deploys near the passenger’s and driver’s...
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GM is recalling over 70,000 vehicles over faulty attachments for chrome grille deflectors. The recall covers the 2022 GMC Sierra 1500. The eight attachments that hold the deflectors to the vehicle could fracture over time, if all of the attachments break the deflector may detach...
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GM has signed a multi-year, multi-billion dollar agreement for Norway’s Vianode to provide the automaker with synthetic graphite anode materials for its electric vehicle batteries. The synthetic graphite will be used for EV batteries made by the Ultium Cells joint venture between GM and LG...
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Proper child safety seat installation is crucial, but different seats have different installation requirements, and many vehicles do not have LATCH anchors in all rear seating positions. Global Message Reference 202411220005 provides resources and information for the most up to date information regarding the LATCH...
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Safety Recall N212345946-03 High Voltage Battery May Melt or Burn: The safety recall has been shortened to support the technicians and maintain one common document in SI. The recall affects certain 2020-22 Chevrolet Bolt EV and 2022 Bolt EUV vehicles. Emission Recall N222383021 ECM Does Not...
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Safety Recall N212349040-03/N222366190-02/N232404980-03 Driver Front Airbag Inflator May Rupture: The recall bulletin that involves certain 2008-2017 Buick Enclave, 2013-2017 Chevrolet Traverse, and 2014-2017 GMC Acadia vehicles has been revised to include printing of the New Leaf return label. Safety Recall N242466950-02 Potential Brake Line Leak: The...
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Safety Recalls N232404980-02 / N2222366190-01 / N212349040-02: The recall bulletins have been updated to revise the return part shipping instructions. Certain vehicles may have a condition in which the front driver airbag inflator may contain a supplier manufacturing defect that may result in inflator rupture...
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Safety Recall N242454440-01 Momentary Rear Wheel Lock-Up: Dealers are instructed to install new transmission control module software in certain 2020, 2021, and 2022 model year Cadillac Escalade, Escalade ESV, Chevrolet Silverado 1500/2500/3500, Suburban, Tahoe, GMC Sierra 1500/2500/3500, Yukon, and Yukon XL vehicles. The new software...
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Customer Satisfaction Recall N242435631-05 Serial Data Gateway Module: The recall bulletin has been updated to provide a revised service procedure and warranty information. The recall was updated on 10/29/2024. The recall is in effect until October 31, 2026 and involves certain 2022-24 Chevrolet Silverado 1500,...
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Safety Recall N232408490-01 (Both Sides), N232408491-01 (Left Side), N232408492-01 (Right Side) Roof Rail Airbag Inflator May Rupture: The recall that affects certain 2014 Buick Verano vehicles has been updated to also include certain 2014 Chevrolet Cruze vehicles.  Safety Recall N232408494 Both Roof Rail Airbag Inflators May Rupture: The...
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Safety Recall N212345946-02 High Voltage Battery May Melt or Burn: The revised bulletin contains an update to the parts language. The recall affects certain 2020-22 Chevrolet Bolt EV and 2022 Chevrolet Bolt EUV vehicles. Safety Recall N232404980-01 Driver Front Airbag Inflator May Rupture: The bulletin has...
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Special Coverage N232395330-01 Turbocharger Replacement: The parts table has been revised within the special coverage bulletin that affects certain 2017-18 Buick Encore, Chevrolet Sonic, and Chevrolet Trax models equipped with a 1.4L engine. Customer Satisfaction Recall N232414840-02 Intermittent Loss of Trailer Brakes: The recall bulletin has...
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Error 76: The Miscellaneous net item amount exceeds the allowance for labor code 3422010.While attempting to perform a recall on a 2022 Chevrolet Suburban the dealer found that the telematic control module had an internal fault requiring replacement. Because the vehicle was out of warranty...
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Error 028: Car Rental Days XX Exceeds the Maximum Allowed for Service Agent. A 2021 Chevrolet Tahoe with 34,632 miles was brought into the service department for a concern with Brake System Failure, Do not Exceed 62 mph, Check Engine and ABS lights all on at...
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Error 037 – Car Rental Daily Rate 38.00 exceeds the maximum allowed for service agent A transaction was submitted for the replacement of an evaporative emissions purge valve replacement on a 2023 Chevrolet Trailblazer. The job card was opened on January 10, 2025, and closed on...
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The owner of a 2022 Chevrolet Tahoe brought their vehicle into the dealership in August to address a no start condition. The customer stated that the vehicle has accessory power but will not turn over.  The technician confirmed the customer’s concern and performed diagnosis. Metal was...
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Error 801: Odometer reading submitted exceeds the vehicle warranty distance limit. Error 802: The number of days in service exceeds the vehicle warranty time limit. Error 803: The number of days and distance exceeds the vehicle warranty limits. ---------------------------------------------------------------------------------------------------------- A dealer will receive error 801, 802, or 803 when...
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Vehicle Wide Programming: Bulletin 24-NA-132, version 3, was released in mid-October. The updated version includes the Suburban, Yukon, Tahoe, Equinox EV models and updated the Silverado EV, Lyriq, and Sierra EV model years.  The bulletin provided introduction to the Warranty Claim Codes associated with Vehicle Wide...
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Error 857: SPS events not found for all modules related to Field Action. A dealer performed Recall N242435631: Serial Data Gateway Module and Radio on a 2024 Chevrolet Tahoe. The recall addresses a condition in which the battery is at risk for a drain following an...
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Follow Up: The August edition of the Warranty News contained a Reject of the Month issue related to error message 021: Service Agent Exceeded the Allowed Amount for ZREG Transaction Type. The almost $9,000 transaction for an engine replacement on a 2024 Chevrolet Silverado with 38...
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