Sheet Metal Panels and the Corrosion Limited Warranty: Sheet metal panels are covered against corrosion and rust-through as described in each vehicle’s Limited Warranty and Owner Assistance Manual. But what does this mean, and what is the difference between corrosion and rust-through? Corrosion is the gradual...
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GM offers new vehicle owners’ complimentary maintenance to build customer loyalty. Customers that bring their vehicle to the dealership for maintenance have a higher probability of making additional purchases and returning for future services. Most new vehicle maintenance plans cover one oil change, tire rotation,...
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The new IVH-Beta has been available to dealers since October 2025. While the new IVH application includes most of the same information, it is displayed sectionally to provide a more concise view. A VIN can still be entered with the whole 17 digits, or just...
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Dealer Installed: New or remanufactured GM parts that are dealer installed are covered for 24 months with no mileage limitation, parts and labor. It is recommended that dealers publish on the job card and part sales slips a replacement parts and accessories warranty statement.  Subsequent replacements...
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GM parts purchased by a customer, either installed by the dealer or sold over the counter for independent installation, are eligible for GM Parts Warranty. Most service replacement parts carry a 24-month warranty for manufacturer defects. GM Accessories (excluding Associated Accessories) and Electronic Service Center...
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Many changes have occurred over the past years in dealerships across the country. One change that continues to affect most every dealership is turnover and/or reduction of staff. As a result, remaining employees often wear multiple hats.  For those responsible for warranty administration, pinning down service...
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GM empowers dealers with the ability to utilize Policy, Customer Enthusiasm, and certain Goodwill Tools to satisfy and retain GM customers that are loyal to their vehicle brand and the dealership.  It is important to understand the available tools when offering assistance to the customer.  Policy Assistance...
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A submitted warranty transaction should tell the story of the repairs that were performed through concern, cause, and correction documentation, parts, labor operation, labor time and supporting information. The claim may also provide insight into potential warranty issues, including excess expense or frequency concerns. Let’s begin...
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The bulletin has been revised to include the 2027 model year, provide updated information in Claim Submission and Documentation Requirements, and add labor operation 2819515, VWP - Customer Requested. ...
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The Wiring bulletin has been updated to include the 2026-27 model years. When performing a wiring system repair, technicians must follow SI diagnostics and refer to the table located within the bulletin for information that will be required from SI.  Wiring repairs require the SI Document...
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The Warranty Parts Center Information for Shipping Hazardous Materials (Hazmat) has been updated to include 49 CFR - Title 49 of the Code of Federal Regulations. If the WPC receives parts requested for return that are considered dangerous goods under 49 CFR and they were...
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Dealers will not be able to receive MobileService+ allowances until technician training is complete. As a reminder, in Center of Learning, a technician’s profile must be updated so that MobileService+ is an assigned role. In the technician’s profile, Service Technician must be primary person type...
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In June 2026 GM launched two new digital applications, Guided Diagnostics-available to all Cadillac dealers in the US for 2024-26 Cadillac Lyriq models and Rendered Schematics-all available to all GM dealers in North America for certain 2025, 2026, and 2027 model year vehicles. This is...
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Whenever a vehicle subject to an open Required Field Action enters a dealer’s vehicle inventory or is at the dealership for service in the future, the dealer must take steps to be sure the correction has been made before selling, offering for sale, or releasing...
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The HV battery is to be charged to 100% at least once (PDI requirement) to ensure DC fast charging (DCFC) operates at the optimal rate. For vehicles in dealer inventory, maintain the HV state of charge above 50%. When charging is required, charge back to...
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Alignment machine printouts showing all “before and after” settings must be attached to the job card. When the printout is not available, settings are to be recorded in the Cause/Correction comment section of the job card. Refer to Service Policies & Procedures Article 4.1. ...
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GMC is introducing the next-generation 2027 Sierra 1500, the most advanced, luxurious and powerful Sierra 1500 ever. The first models are expected to arrive at dealerships before the end of 2026. The new 2027 model features all-new exterior and interior options, two new V8 engine...
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To commemorate 25 years of the Hummer nameplate, GMC is unveiling the Hummer EV Icon | 25 – a limited-run edition. The 2027 model translates the Hummer’s legacy into a modern all-electric representation for the next generation.  ...
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In April 2026, Cadillac exceeded 100,000 total EV sales since launching the LYRIQ four years ago. Cadillac continues to invest in a robust EV portfolio across all market segments, building toward an all-EV future. Cadillac plans to deliver next-gen design and engineering for XT5, XT6,...
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If equipped, available HD Surround Vision provides selectable digital camera views of the area around the vehicle to help park and avoid vehicles and objects. A guideline is also available to show where the vehicle is heading. The feature combines the view from four different...
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June CarBravo Certified Used sales continue to increase with more than 7,000 sales reported, up 7% from May. Inventory is also climbing, with nearly 29,000 CarBravo Certified Used Vehicles available.    ...
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The Next-Generation Silverado is fueled by next-gen 5.7L and 6.6L V8 engines that carry Chevy Small Block heritage forward, an enhanced 2.7L TurboMax and the proven Duramax 3.0L Turbo-Diesel. Key trim levels include ZR2, Trail Boss, and High Country. LT is now simply Silverado, and...
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At GM’s Defiance, Ohio plant, a high-tech tool is helping to ensure engine components meet high standards for quality and precision. The 3D Metra Scanner allows workers to quickly pinpoint manufacturing conditions that fall outside required specifications. The scanner captures part dimensions in seconds and...
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The Fairfax Assembly & Stamping Plant in Kansas City is using a process called batch build for the 2027 Chevrolet Bolt. With batch build, groups of 30 similarly equipped vehicles go through the complete production process together. The process simplifies work for team members and...
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Customer Satisfaction Recall N252541251 No Rear Turn-Signal Outage Notification: The recall bulletin is in effect until July 31, 2028 and addresses a condition in which drivers may not be notified of a rear turn-signal lamp failure. Dealers will update software calibrations in the vehicle’s exterior...
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Safety Recall N242474500-03 Roof Rail Airbag Inflator May Rupture: The bulletin has been updated to remove the used RRAB return instructions. All involved used RRAB inflators are to be disposed of per instruction within the bulletin. The bulletin affects certain 2018 Chevrolet Silverado 1500, GMC...
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Safety Recall N252494000-13 L87 Engine Loss of Propulsion: The recall bulletin has been revised to update the parts table to remove references and part numbers for Mobil 1 Supercar 0W-40 oil. An important statement has also been added in the service procedure. Special Coverage N252494003-04 L87...
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Customer Satisfaction Recall N252511440-02 3rd Row Head Restraints: The recall bulletin has been revised to add steps to the procedure to briefly inspect and note the inoperable head restraint on the repair order. All 3rd row head restraints must be replaced regardless of inspections results....
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Customer Satisfaction Recall N252536390 Snowplow Accessory Harness Missing: A total of 184 vehicles are involved in the recall that involves a missing accessory harness. Certain 2026 Chevrolet Silverado 2500HD/3500HD and GMC Sierra 2500HD/3500HD trucks equipped with Snowplow Prep Package (RPO VYU) may be missing an...
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Safety Recall N252494000-11 L87 Engine Loss of Propulsion: The recall bulletin has been revised to update the required oil in the parts table for US dealers. The Mobil 1 FS 0W-40 information applies to US dealers only. The bulletin has also been revised to update...
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Safety Recall N252525030-04 Tire Tread Detachment: The recall bulletin has been revised to update the service procedure to require the return of all Continental tires replaced in the US under this campaign. The recall affects certain 2025-26 Cadillac Optiq and Chevrolet Equinox EV models. Customer Satisfaction...
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Special Coverage N252499670 Turbocharger Replacement: Certain vehicles may have a condition in which the jack kit lifting rod is out of specification. Dealers are instructed to replace the jack handle components in certain 2025 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500HD/3500HD, Silverado 1500, Suburban, Tahoe,...
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Error Code 882: Battery type on tested battery does not match OE Battery Type Error Code 883: CCA on tested battery does not match OE CCA When a warranty administrator is submitting a claim for a battery replacement and receive errors for incorrect OE Battery Type or...
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SPS Error 857 - Module reprogramming labor operations are used to submit warranty transactions for reprogramming (without replacement) of a control module with new or updated software and/or calibration files using the TIS Service Programming System (SPS) application. When a module is reprogrammed using SPS...
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Error 72: Total parts amount exceeds the allowance for labor code & A customer brought their 2023 Chevrolet Bolt into the dealership stating the reverse camera does not work, the screen goes blank and has a crossed off camera icon. The technician worked with TAC to...
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The owner of a 2024 Chevrolet Silverado took their vehicle to the service department for a few concerns: check engine light on and truck has reduced power and a fluid leak under the truck. The technician inspected the vehicle and found a DTC code. Diagnostic steps...
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Error 801: Odometer reading submitted exceeds the vehicle warranty distance limit. A 2025 Buick Enclave was brought to the service department for a concern with the steering wheel getting too hot.  The technician diagnosed and identified that the heated element was getting too hot and ordered a...
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Vehicle Presence Not Substantiated; Vehicle Details on Job Card no In-Service Date Listed. This comment was indicated on a recent Electronic Dealer Audit. While not a claim reject, as the claim initially paid, it has since been debited after GMAS review. The claim details: Job card written...
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A member of the Warranty Community utilized the Forum to post an inquiry about the Labor Time Guide and labor operation effective dates.  The scenario: Job card open date: December 2025 & the LTG allowed ST (1.5 hrs) for the labor operation Job card close date: January 2026...
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Error 861: Odometer Discrepancy Discovered A 2022 GMC Sierra was brought to the service department for a few recalls and a check engine light. The vehicle’s odometer reading at time of service as 71,457.  Each of the recalls were submitted and accepted for payment, with the check...
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