Warranty News / jlwarranty

jlwarranty summarizes important warranty information from General Motors, combines it with our warranty claims processing experience, and puts it into easy-to-understand articles. The following articles pertain to GM Courtesy Transportation.

Special Coverage Tips (10/31/2024)

There may be times when GM will establish a special coverage adjustment program to pay for all or part of the cost of certain repairs no longer covered by warranty or to reimburse certain repair expenses a customer had to...
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Improved Process for GM Courtesy Transportation Warranty Loaner Reimbursement (10/31/2024)

GM announced an improved process for Courtesy Transportation rental reimbursement last month. The pre-approval process is no longer required effective with job cards dated on/after October 1, 2024, meaning dealers can simply submit their warranty transactions with seven or more...
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Claim Pre-Approval (07/30/2024)

When completing a Claim Pre-Approval Request in the Aftersales Empowerment Portal for Rentals of 10 or More Calendar Days, certain fields are now required, as indicated by an asterisk (*) on the form. If the reason selected for the extended...
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Courtesy Transportation (06/26/2024)

Courtesy Transportation and Roadside Assistance are a courtesy and are not part of or included in the coverage provided by the New Vehicle Limited Warranty. Courtesy Transportation must be managed through the dealership, and Roadside events managed through GM Roadside...
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Cadillac U-Courtesy Transportation Program (04/23/2024)

Cadillac dealerships may create a Used Courtesy fleet that may consist of used qualified Cadillac, Buick, GMC or Chevrolet vehicles. The program provides Cadillac dealers the flexibility to accommodate service customer requests. For a dealership to participate in the Cadillac...
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Courtesy Transportation (04/23/2024)

Courtesy Transportation is defined as any form of transportation permitted within the guidelines of the GM Courtesy Transportation Program. This includes shuttle, use of public transportation, fuel reimbursement when the customer gets a ride from a friend and loaner vehicles....
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Claiming Courtesy Transportation (10/25/2023)

Courtesy transportation is important to dealership customers as this may be their only means of transportation while their vehicle is in your shop. GM offers the following four options: Rental Vehicles, Shuttles, Fuel Reimbursement, & Public Transportation. While most customers probably...
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3rd Party Rentals (09/25/2023)

Dealerships who don’t have rental vehicles available through their Courtesy Transportation Program, or opted out of the CTP, may choose to get a rental vehicle for their customer from a 3rd party rental agency. Only the Hertz Corporation will honor...
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Rental Past 10 Days (07/25/2023)

With part delays still a problem for dealerships, customers are still in rental vehicles for extended periods of time. GM will pay for every rental day required, as long as those days are justified. It is a requirement that dealers complete...
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Shuttle (11/22/2022)

Many dealers take their service customers home, to work, or wherever they need to be while their vehicle is in the service department undergoing repairs. If those repairs are warranty repairs, with the exception of warranty maintenance and recall repairs...
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