Warranty News / jlwarranty

Cadillac U-Courtesy Transportation Program (04/23/2024)

Cadillac dealerships may create a Used Courtesy fleet that may consist of used qualified Cadillac, Buick, GMC or Chevrolet vehicles. The program provides Cadillac dealers the flexibility to accommodate service customer requests. For a dealership to participate in the Cadillac...
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Courtesy Transportation (04/23/2024)

Courtesy Transportation is defined as any form of transportation permitted within the guidelines of the GM Courtesy Transportation Program. This includes shuttle, use of public transportation, fuel reimbursement when the customer gets a ride from a friend and loaner vehicles....
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Claiming Courtesy Transportation (10/25/2023)

Courtesy transportation is important to dealership customers as this may be their only means of transportation while their vehicle is in your shop. GM offers the following four options: Rental Vehicles, Shuttles, Fuel Reimbursement, & Public Transportation. While most customers probably...
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3rd Party Rentals (09/25/2023)

Dealerships who don’t have rental vehicles available through their Courtesy Transportation Program, or opted out of the CTP, may choose to get a rental vehicle for their customer from a 3rd party rental agency. Only the Hertz Corporation will honor...
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Rental Past 10 Days (07/25/2023)

With part delays still a problem for dealerships, customers are still in rental vehicles for extended periods of time. GM will pay for every rental day required, as long as those days are justified. It is a requirement that dealers complete...
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Shuttle (11/22/2022)

Many dealers take their service customers home, to work, or wherever they need to be while their vehicle is in the service department undergoing repairs. If those repairs are warranty repairs, with the exception of warranty maintenance and recall repairs...
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Rental Reimbursement (11/21/2022)

Last May, GM announced in Global Message GCUS-9-12995 that due to the pandemic, global chip shortages, and other supply chain constraints, they recognized the hardships dealers were facing when it comes to getting rental vehicles from 3rd party rental agencies,...
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The U-Courtesy Transportation Program (08/22/2022)

The U-Courtesy Transportation Program provides Chevrolet, Buick, and GMC dealers the flexibility to use select used vehicles to take care of their customers. The program is separate from the GM Courtesy Transportation Program and requires dealer enrollment for participation. The...
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Missed Revenue (05/25/2022)

With current inventory shortages and shipping delays, it is unreasonable to expect that the parts department will always have the part the technician needs to repair your customer’s vehicle. In order to expedite the process, and correct your customer’s warranty...
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New Rental Policy Guidelines (05/25/2022)

GM announced last month that they are very much aware of the struggles dealerships are experiencing with rental availability. With new vehicle shortages, many dealerships have zero Courtesy Transportation Program vehicles in their inventory. Additionally, the pandemic, global chip shortages,...
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