Warranty Administration Seminar
An opportunity to interact and learn fundamental warranty processes and the importance of policy and procedure. RegisterThe best GM warranty training available
coming to a city near you.
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Endorsed by General Motors and offered through:
About the Seminar
Since 2013, jlwarranty's seminars have held the distinction of being endorsed by General Motors and offered through GM Dealer Equipment. This endorsement ensures you can attend our seminars with confidence knowing that you’re learning from the very best in the industry. Our trainers are seasoned professionals that know your job, know warranty, and just as important, know service department operations. jlwarranty has administered GM warranty transactions for dealerships on a daily basis since 1977. This experience, combined with the hundreds of warranty seminars held in cities across the nation, conventions, state associations, service manager clubs, and dealer 20 groups enables us to offer the best GM warranty training available!
Why Should I attend?
Learn fundamental warranty processes and the importance of policy & procedure. Simply entering warranty claims is not enough!GM EndorsedThe only GM endorsed Warranty Seminar.
Boost SkillsEach seminar is created to dramatically boost your warranty management skills from beginner to advanced.
InteractNetwork with other warranty professionals from around the nation.
Dealer ApprovedAttendees consistently rate jlwarranty as the leader in warranty training.
Warranty ProcessUnderstand how the warranty process works.
Proper DocumentationAppreciate the importance of documentation.
Policy ComplianceLearn fundamental GM Service Policies and Procedures.
Gain ConfidenceGain confidence to administer warranty efficiently.
Who's Attending?
This seminar is suitable for beginners or experienced service personnel.
Warranty Administrators
- Know the requirements before submitting each type of transaction
- Be confident transactions are accurate and fully supported, minimizing rejects
- Learn how to submit all expenses related to the warranty repair
Service Managers
- Understand documentation requirements when applying dealer empowerment
- Learn best practices for staying compliant with GM Service Policies and Procedures
- Review top Policy deviations and know how to prevent them
Service Advisors
- Start the transaction right by utilizing all available resources within GlobalConnect
- Develop a solid foundation by accurately documenting the customer concern
- Learn what dealer Service Management is required to authorize
We feel the more people in a dealership who understand the rules of warranty claim administration, the better the warranty claims will be. Developing successful warranty operations within a dealership involves cooperation from multiple personnel. We encourage dealerships to bring teams to achieve a better understanding of the entire warranty process.
How much is an improperly trained warranty administrator costing your dealership? The answer is... you may never know. But based on the average dealership, the figure could easily run into the tens of thousands of dollars!
What is Covered?
Gain control and confidence in your warranty administration with a thorough understanding of GM Service Policies & Procedures.
Understand how the warranty process works
Appreciate the importance of documentation
Learn fundamental Policies and Procedures
Gain the confidence to handle warranty reliably and accurately
Warranty Topics You'll Cover
- Properly Documented Job Card
- Concern, Cause, Correction
- Bumper-to-Bumper Coverage
- Powertrain Coverage
- Maintenance
- Cross-line Warranty
- Emissions Warranty
- Certified Used Vehicle
- Replacement Part Warranties
- Expediting Warranty Parts
- Warranty Parts Center Parts Return Process
- Specific Component Documentation
- Add On Repair Lines
- Sublet Repair Guidelines
- Courtesy Transportation
- Transaction Types
- Authorization
- Labor Time Guide
- Complaint and Cause Codes
- Resolving Rejected Transaction
- Paint Claims
- Transportation Claims
How Your Time Is Spent
Policy & Procedures Overview
Example Claim Review
Watching How To Navigate GlobalConnect
Questions & Answers
2024 Schedule
Experience live, in-person trainingSelect a Location For Details
Meet the Trainer
Chris Sanders has been a lead trainer of our nationwide warranty seminars since 2000. She knows the frustrations dealership personnel encounter in day-to-day warranty situations and is determined to help!Chris worked as a service consultant for 14 years in a GM dealership before joining jlwarranty in 1999 as a lead trainer for GM Warranty Seminars. She trains and consults at dealerships who want more in-depth, personalized training at their location. Her 30 plus years in the industry focuses on mastering the fundamentals that will help your dealership master the art of warranty claims processing. Feel free to contact Chris at 800-852-6298 ext. 152 if you have any questions regarding training.
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What you'll take home
Training does not end at the conclusion of the seminar! Continue learning and helping co-workers with these essential tools:
Warranty Administration Manual Not available anywhere else!
Each attendee receives a detailed Warranty Administration Manual to follow along with during the presentation. It is great for easy reference and training after the seminar as well. We've had attendees tell us that the manual alone is worth the cost of the seminar! In it you'll find:
- Common Warranty Topics from Basic to Advanced
- Quick Reference Section
- Helpful Warranty Publications
- And Much More
1-Month Trial Subscription to Warranty Administration Program
We continually educate service personnel with our Warranty Administration Program – the most extensive package of warranty information, training, and support available. All attendees receive a 1-month trial subscription which includes:
- Monthly Newsletter
- Online Video Training Library
- Interactive Forum
- Reference Publications
- Warranty Quiz Competition
- And Much More