Warranty Administration Seminars / jlwarranty

Starts in:

1-Day Seminar Details:

8:30AM - 4:30PM
Exact location is provided approximately four weeks prior to class date.
575 per attendee

Seminar Overview

GM Dealer Equipment and jlwarranty are bringing a Warranty Seminar to the Orlando, FL, area on 12/12/2024.

Learn fundamental warranty processes and the importance of policy and procedure. The seminar creates an excellent environment for attendees to network with other warranty professionals from around the nation and learn from the best in the industry. Our trainers are seasoned professionals that know your job, know warranty, and just as important, know service department operations.

Topics Covered

Properly Documented Job Card
Concern, Cause, Correction
Bumper-to-Bumper Coverage
Powertrain Coverage
Maintenance
Cross-line Warranty
Emissions Warranty
Certified Used Vehicle

Replacement Part Warranties
Expediting Warranty Parts
Warranty Parts Center Parts Return Process
Specific Component Documentation
Add On Repair Lines
Sublet Repair Guidelines
Courtesy Transportation

Transaction Types
Authorization
Labor Time Guide
Complaint and Cause Codes
Resolving Rejected Transaction
Paint Claims
Transportation Claims

Full Details

Meet the Trainer

Chris Sanders has been a lead trainer of our nationwide warranty seminars since 2000. She knows the frustrations dealership personnel encounter in day-to-day warranty situations and is determined to help!

Frequently Asked Questions

What time does the Warranty Administration Seminar begin and end?

All seminars begin at 8:30AM and end at 4:30PM

Is lunch provided?

Yes, lunch is included as well as refreshments.

How should I dress?

Be comfortable! Casual wear is appropriate and a light jacket or sweater is recommended – some meeting rooms tend to be cool.

How much does it cost to attend a Warranty Administration Seminar?

The registration prices are as follows: $575 for each attendee conveniently billed to your dealer account. Late registration (within 2 weeks of class) is $625.

What’s included in my registration fee?

Included in the price is lunch, a comprehensive manual, and a 1-month trial subscription to the Warranty Administration Program. Lodging, other meals, and travel not included.

Should I bring a notepad or anything else?

Each attendee will receive a detailed workbook outlining each topic taught during the presentation. We want you to sit back and enjoy your day learning, not scrambling to take notes. However, if you really like taking notes, you’re more than welcome. There is plenty of space to write in the workbook and a pen is provided.

View All FAQs

Pricing: $575 Per Attendee

1-day price: $575 for each attendee, conveniently billed to your dealer account (late registration within 2 weeks of class is $625). Included in the price is lunch, a comprehensive manual and a complimentary issue of our warranty newsletter. Lodging, other meals, and travel not included. Please submit payment prior to attending.

98.5% of attendees feel that the seminar was worth the investment and would recommend it to others!

Agenda (Tentative)

Timeframe	Topic Covered
8:30 - 8:45	Introduction
8:45 - 9:30	Common Chargebacks, Required Operating Procedures
9:30 – 10:00	Authorization and Approval Requirements
10:00 – 11:30	Service Advisor and Technician Requirements
11:30 – 12:00	Warranty Coverage and the Labor Time Guide
12:00 – 1:00	Lunch
1:00 – 2:30	Specific Warranty Policies and Programs
2:30 - 3:30	Authorization Codes and Dealership Empowerment (with examples)
3:30 – 4:00	Paint and Transportation Claims
4:00 – 4:30	Questions and Comments