Repair Order Review / jlwarranty

How A Repair Order Review Works:

Be 100% confident in your warranty claims!
Less than the cost of any OEM audit
A great form of training
Available To GM, Chyrsler, and Ford Dealerships

Option 1
Get an analysis of your Warranty Expense Report (GM) / POPPS Report (Chrysler) / 126 Report (Ford). We will review it and recommend specific repair orders to send us for review based on your high expense areas.
Option 2
Randomly select 15 or 25 warranty repair orders and send them to jlwarranty for review.

View what to include:

Supporting Documentation, such as a recent printout of your Warranty Claim Receivable Schedule, reject acknowledgements, sublet invoices, rental bills, OEM Warranty Statistic Reports, etc. *Your claims are safe with us, we only use couriers with tracking systems to ensure no claims are lost in transit, or, utilize our scanning options.
jlwarranty performs reimbursement and compliance evaluation. Claims are reviewed by our experienced warranty professionals and all dealer information is kept in confidence. We will notify you of any revenue that could still be collected. We point out any areas of concern for immediate action.
Upon completion of the review, you will receive a detailed written report for each claim with our findings, and more importantly, suggestions on how to solve any issues. All recommendations will be based on OEMs' policies and procedures. You will find out what the OEM could debit you.
After the review, we recommend utilizing the Warranty Administration Program to stay up-to-date on pressing warranty topics, interact with other warranty professionals, enjoy complete access to the online video training library, and have all the tools and support you need for warranty administration success.

Candidates for potential audits are dealers who rank the highest in the following indicator categories:

Warranty Cost/Expense Per Vehicle Serviced
Warranty Excess

Chargebacks from the OEM generally cost the dealership thousands of dollars. To help prevent this, jlwarranty offers a Repair Order Review service to identify any problem areas and assist you in correcting them before they get out of hand. We point out all policy deviations as well as any missed revenue!

jlwarranty critiques the repair orders the way an OEM auditor would, however, we don't charge you back for anything. As a result, the dealership is better informed and able to prevent a future potential chargeback.

Top 3 Items Identified During a Repair Order Review

Unauthorized and unnecessary add on/pyramid repairs that do not conform to current warranty and policy requirements.
What could be debited due to non-compliance with OEM warranty policies & procedures such as incorrect technician time documentation with invalid service manager authorization.
Technicians being paid for work that is not properly documented and/or not being paid for work that is well documented.

Sample Warranty Repair Order Review

GM Example - Take a look at this sample Repair Order Review of only 12 warranty claims. Just think how much missed revenue and future debit prevention can result from a review of 25 repair orders.

VIN#	Repair Order #	Comments	Debit
################	12345	Line 1 - weak complaint, no cause of failure stated. OBDII codes should be transferred onto the invoice & used as fail code. "E" auth code not signed by SM. Was an injector balance test performed? (0.4) Line 2 - why replace both tires? What bulletin number? What is the cause of failure? admin. time not claimed (0.3). What is the $5 net for? Line 4 is an added line that was not authorized and should not have been claimed as warranty. Rental lines must have reason for rental documented.	Possible Debit = $246.45 Debit = $441.96 Missed Revenue = $40.34 $20.17 (tires)
################	67891	Poor customer complaint. Why goodwill at 64,333? No SM authorization for policy decision (0.2).	Debit = $90.49
################	01112	No customer complaint. No customer signature.	Possible Debit = $350.65
################	13141	Where is the original repair order? No hard copy with this repair order. Missed admin time (0.2).	Need to see hard copy
################	51617	No reason stated for policy decision and not authorized by SM. .3 to clean parts should not go in OLH - goes in regular labor hours.	Debit = $393.49
################	23242	"Broken" door panel must be explained. How did it break?	Debit = $309.59
################	52627	Tech comments weak - no cause of failure. Two repairs for one complaint, OLH submitted incorrectly. Not a good reason for policy.	Possible Debit = $454.16
################	28293	Transmission replacement. Tech states no cause of failure, flow codes, flush readings. Towing should be better documented as to how many miles towed and how you arrived at a $50 rate.	Debit = $2,420.39
################	03132	No justification for OLH.	Debit = $242.06
################	33343	Parts warranty transaction needs SM approval. Missed 0.2 and $20 administrative allowance. No repair order signature. Sublet invoice not with warranty repair order.	Possible Debit = $37.50 Missed Revenue = $35

TOTALS
Debits = $4,295.38

Possible Debits = $1,088.76

Missed Revenue = $ 75.34

Keep in mind, this was a review of only 10 repair orders, we usually review at least 25 in our Repair Order Review!

Frequently Asked Questions

Why do dealers hire jlwarranty to perform a Repair Order Review?

Proactive dealers enlist jlwarranty to perform Repair Order Reviews to ensure they are following OEM guidelines. Low warranty expense does not mean that a dealer has no corporate audit concerns. Many times, lack of controls in lower management surface and can astonish the Dealer Principal during an audit. jlwarranty will review the dealer's warranty claims and point out dealership policy deviations. After these deviations are brought to the dealer's attention, jlwarranty issues recommendations, works with dealership personnel as well as their OEM representative, and follows through to see that corrective action goals are obtained and that warranty waste is eliminated.

How long does a Repair Order Review last?

Typically it’s less than five business days, but the timeframe could vary depending on the quantity and complexity of repair orders provided.

How many repair orders do I need to provide?

We recommend providing 10 or 25 repair orders.

How much does a Repair Order Review cost?

15 for $150 or 25 for $250

I don't like the idea of sending claims out of our dealership. How can I be reassured?

We understand those concerns. That is why we recommend taking advantage of our job card scanning option and customized web portal.

Once the Repair Order Review is complete, how can you help us keep on track?

We offer a variety of products and services to keep you informed and up-to-date. Please visit our "Solutions For" page and find just what you need for your job.

For any other questions click here or call 800.852.6298 and a Customer Service Representative will assist you.

Customer Reviews

Our customers say it best...

The review was very helpful, my technicians and advisors have already made changes. I am very pleased and I feel the review pointed us in the right direction.

Steven - Service Manager Austin, TX

jlwarranty catches all necessary requirements needed, authorizations, signatures, receipts, etc. We don't have to worry we missed something.

Deborah - Office Manager Boston, MA

There are a lot of changes on warranty claims and jlwarranty is up to date on all of these. Your services have brought in a lot of revenue.

James - Service Manager Grand Rapids, MI

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