I love this guide, especially to train new personnel.

I use this book often because it is so quick, easy and strait forward, thanks!

I'm still learning a lot and this puts so much information right in one spot in front of me instead of searching P&P or other resources.

The Warranty Administration binder has a ton of information right at your fingertips, no more digging for information. The members area online has lots of tools that I will be taking advantage of namely the warranty hotline. I have attended one of jlwarranty's workshops and was very pleased, it was a great way to get together with other Warranty Administrators. The day the February newsletter arrived I had a claim rejecting for campaign 10332, after reading the newsletter I was able to get the claim paid right away.

The Warranty Administration binder has a ton of information right at your fingertips, no more digging for information. The members area online has lots of tools that I will be taking advantage of namely the warranty hotline. I have attended one of jlwarranty's workshops and was very pleased, it was a great way to get together with other Warranty Administrators. The day the February newsletter arrived I had a claim rejecting for campaign 10332, after reading the newsletter I was able to get the claim paid right away.

Great program with many helpful tools for Warranty Administrators. The warranty forum in the members area helped with a problem claim, excellent resource.

Great program with many helpful tools for Warranty Administrators. The warranty forum in the members area helped with a problem claim, excellent resource.

I love the ease of finding information in the newsletters, there's no searching through a huge binder of bulletins to track stuff down.

I changed jobs in February and the dealer told me your program was available for me to use. I learn something new everyday from the newsletters and forums. This program has made me a better warranty administrator and I look forward to improving for years to come.

When I started working as a GM warranty admin, I was at a dealership that had J&L submitting all their claims. I attended a workshop and began learning. I moved on to another GM dealership who had never used J&L. The warranty schedule was 24+ pages long, with almost all of the claims 60+ days old. With the help of J&L, my District Rep and lots of reading Policies & Procedures, I managed to whittle the schedule to 12 pages in 6 months. I've been at the same dealership for a little over 3 years now, and it is rare when the schedule is over 4 pages long, and NEVER do I have a claim older than 30 days. I attribute this to being able to come to the J&L website daily, reading the forum, gathering information from admins all over the country. Also, the tools that are available have been an incredible help. The first time I faxed a problem claim to J&L, they reviewed it (included in the cost of membership) and faxed it back within an hour with the correct way to submit it. It was paid the NEXT DAY! My success story is simple I convinced our dealer principal that the money he spent monthly on the subscription would save him lots of money in the long run. It has been proven time and time again. Thanks J&L!

I have worked for the same company for 10 years, when I started I had no automotive back ground. The previous warranty admin who worked in the office recommended JL warranty. I received newsletters and then attended the workshop. After 6 years at that dealership I was transferred to a smaller dealership in the group, but, I also started doing warranty for another dealership. I have used the newsletters and help cards at both my dealerships. When the transition to global started, I can honestly say I would never have gotten thru it without the web site. Is it worth the money? Absolutely.

I love the forum! It is nice to be able to talk to people that are going through the same things you are

You do a great job, best asset we have in the warranty side of our business!

By utilizing each of the tools available, one can't help but reduce rejects, increase profits and save time