GM Warranty Administration Webinar
An opportunity to interact and learn fundamental warranty processes and the importance of policy and procedure. RegisterExperience live, instructor-led, online training webinars from the comfort of your home or dealership.
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Same seminar... New virtual format!
We’ve divided our 1-day seminar into an online virtual training webinar taking place over the course of 2 morning sessions. Since 2013, jlwarranty's seminars have held the distinction of being endorsed by General Motors and offered through GM Dealer Equipment. This endorsement ensures you can attend our seminars with confidence knowing that you’re learning from the very best in the industry. Now, you can experience our popular, live seminars from the comfort of your home or dealership! Our trainers are seasoned professionals that know your job, know warranty, and just as important, know service department operations. jlwarranty has administered GM warranty transactions for dealerships on a daily basis since 1977. This experience, combined with the hundreds of warranty seminars held in cities across the nation, conventions, state associations, service manager clubs, and dealer 20 groups enables us to offer the best GM warranty training available!
Why Should I attend?
Learn fundamental warranty processes and the importance of policy & procedure. Simply entering warranty claims is not enough!Same as our in-person seminar...New virtual format!
Boost SkillsEach webinar is created to dramatically boost your warranty management skills from beginner to advanced.
InteractNetwork with other warranty professionals from around the nation.
Dealer ApprovedAttendees consistently rate jlwarranty as the leader in warranty training.
Warranty ProcessUnderstand how the warranty process works.
Proper DocumentationAppreciate the importance of documentation.
Policy ComplianceLearn fundamental GM Service Policies and Procedures.
Gain ConfidenceGain confidence to administer warranty efficiently.
Who's Attending?
Get real-time interaction with our trainer and fellow attendees via video conference. This webinar is suitable for beginners or experienced service personnel.
Warranty Administrators
- Know the requirements before submitting each type of transaction
- Be confident transactions are fully supported and stay paid
- Review common rejects and how to address them quickly and confidently
- Better understand everyone’s responsibilities throughout the warranty process
Service Managers
- Understand authorization and approval empowerment and how it is to be documented on the job card
- Learn key policy and procedure requirements to keep your dealership compliant
- Recognize how the warranty process should flow through your service department
Service Advisors
- Start the transaction right by utilizing all available resources within GlobalConnect
- Develop a solid foundation to accurately convey the concern
- Learn what service management is required to approve and authorize
- Realize the importance of obtaining all information to assist the technician in fixing it right the first time
We feel the more people in a dealership who understand the rules of warranty claim administration, the better the warranty claims will be. Developing successful warranty operations within a dealership involves cooperation from multiple personnel. We encourage dealerships to bring teams to achieve a better understanding of the entire warranty process.
How much is an improperly trained warranty administrator costing your dealership? The answer is... you may never know. But based on the average dealership, the figure could easily run into the tens of thousands of dollars!
What is Covered?
Gain control and confidence in your warranty administration with a thorough understanding of GM Service Policies & Procedures.
Understand how the warranty process works
Appreciate the importance of documentation
Learn fundamental Policies and Procedures
Gain the confidence to handle warranty reliably and accurately
Warranty Topics You'll Cover
- Properly Documented Job Card
- Concern, Cause, Correction
- Bumper-to-Bumper Coverage
- Powertrain Coverage
- Maintenance
- Cross-line and Emissions Warranty
- Certified Used Vehicle
- Part Warranties
- Expediting Warranty Parts
- The Warranty Parts Center
- Specific Component Documentation
- Add On Repair Lines
- Sublet Repair Guidelines
- Courtesy Transportation
- Transaction Types
- Authorization
- Labor Time Guide
- Complaint and Cause Codes
- Resolving Rejected Transaction
- Paint Claims
- Transportation Claims
- And much more!
How Your Time Is Spent
Policy & Procedures Overview
Example Claim Review
Watching How To Navigate GlobalConnect
Questions & Answers
Webinar Schedule
All webinars are E.S.T.2024 Webinars will be available based on demand.
Meet the Trainer
Chris Sanders has been a lead trainer of our nationwide warranty seminars since 2000. She knows the frustrations dealership personnel encounter in day-to-day warranty situations and is determined to help!Chris worked as a service consultant for 14 years in a GM dealership before joining jlwarranty in 1999 as a lead trainer for GM Warranty Seminars. She trains and consults at dealerships who want more in-depth, personalized training at their location. Her 30 plus years in the industry focuses on mastering the fundamentals that will help your dealership master the art of warranty claims processing. Feel free to contact Chris at 800-852-6298 ext. 152 if you have any questions regarding training.
Lets Talk About It
Pricing: Warranty Webinar
For further information on this webinar, please call 800.852.6298.
- Webinar size is limited to 15 participants to enhance experience and dialogue.
- Video & Audio required to participate
What participants will receive
Training does not end at the conclusion of the webinar! Continue learning and helping co-workers with these essential tools:
Warranty Administration Manual Not available anywhere else!
Each attendee receives a detailed Warranty Administration Manual to follow along with during the presentation. It is great for easy reference and training after the webinar as well. We've had attendees tell us that the manual alone is worth the cost of the webinar! In it you'll find:
- Common Warranty Topics from Basic to Advanced
- Quick Reference Section
- Helpful Warranty Publications
- And Much More
1-Month Trial Subscription to Warranty Administration Program
We continually educate service personnel with our Warranty Administration Program – the most extensive package of warranty information, training, and support available. All attendees receive a 1-month trial subscription which includes:
- Monthly Newsletter
- Online Video Training Library
- Interactive Forum
- Reference Publications
- Warranty Quiz Competition
- And Much More