Warranty News / jlwarranty

jlwarranty summarizes important warranty information from General Motors, combines it with our warranty claims processing experience, and puts it into easy-to-understand articles. The following articles pertain to GM Transportation Damage.

DIT ClaimHub Reminders & Best Practices (11/26/2025)

The new DIT Claim Hub launched on November 1st for Damage In-Transit repair pre-approval and reimbursement. Here are some reminders and best practices from the first few weeks of dealer use: Inspection and Damage Reporting requirements have not changed. Dealers are...
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DIT ClaimHub (10/28/2025)

GM has introduced the new DIT ClaimHub which will provide pre-approval for all damage in-transit claims and eliminate dealer debits. Dealers can access the new DIT ClaimHub through the Global Connect App Center. Damage Codes will be verified, and repair estimates...
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Damage in Transit (10/03/2025)

The new DIT Project is scheduled to go live November 1, 2025, with training taking place in the month of October. The project is being put into action to address dealer dissatisfaction with the transportation claims process and new vehicles delivered...
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Transportation Damage Coding (12/26/2023)

When coding transportation claims, it’s important to provide a damage code for each incidence of damage, even when it is the same panel, or a repair that would overlap. For example, if both the front bumper and the grille have...
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Transportation Transactions (07/25/2023)

Transportation Transactions: Every GM dealer is responsible for inspecting each vehicle from the carrier and recording any loss or damage using the carrier’s proof of delivery (ePOD) system. Claims for loss or damage must be submitted according to procedures outlined...
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Damaged in Transit (DIT): Structural/Non-Structural (07/27/2022)

Structural areas include the roof, hinge pillar, pillar post, windshield pillar post, and rocker panels. Non-structural areas include the hood, grille, doors, and glass. Common errors include parts ordered or repairing a vehicle with structural damage before pre-approval is obtained....
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New Vehicle Damage (NVD) (10/01/2021)

A thorough walk-around inspection should be performed on new GM vehicles. This inspection is essential for prompt payment of transportation transactions. All exceptions noted during the walk-around inspection must be numerically coded using the closest 5-digit damage code. To further...
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The Damage Code (10/01/2021)

The first two characters of the damage code are the Damage Area Code and identify the area of the vehicle. Keeping in mind that the right and left are determined as if sitting in the driver’s seat. The third and...
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New Vehicle Inspections (04/29/2021)

All new vehicles delivered to your dealership during working hours must be inspected by a trained dealership person for damage and/or missing items. If damage is found or there is an item missing, the situation must be documented on the...
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Severe Transportation Damage Guidelines (04/29/2021)

If a dealership believes a vehicle has severe transportation damage, including structural damage, such as the roof, quarter panel, corner/center post, frame, any damage requiring welding, or substantial frame damage, the delivery may not be refused. Dealerships must accept all...
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