Warranty News / jlwarranty

jlwarranty summarizes important warranty information from General Motors, combines it with our warranty claims processing experience, and puts it into easy-to-understand articles. The following articles pertain to GM Documentation.

Cause Description (08/28/2024)

The cause description is the free-form text that the technician has indicated on the job card to describe in detail the cause of the failure and reason for repair. The description should include the name of the causal part and...
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Diagnosis Time (08/28/2024)

Labor operations that include diagnosis time allowances will display one of the following: 0.0 - 1.0 Diagnosis Time - Dealer may claim up to the allowable labor hours depending on actual time to perform diagnosis. 0.3 Diagnosis Time - Dealer may claim up to the allowable labor...
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Vehicle Wide Programming (07/30/2024)

GM’s latest architectural design contains a significant number of electronic modules that may require software updates. The updates are important to correct issues and to enhance vehicle functions. Rather than programming modules individually, Vehicle Wide Programming (VWP) allows technicians to...
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OLH Empowerment (07/30/2024)

OLH empowerment level may be viewed on the Empowerment tab of the Service Agent Profile in GWM. Regardless of empowerment level, service management authorization requirements apply as well as required job card documentation. ...
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Cadillac U-Courtesy Transportation Program (04/23/2024)

Cadillac dealerships may create a Used Courtesy fleet that may consist of used qualified Cadillac, Buick, GMC or Chevrolet vehicles. The program provides Cadillac dealers the flexibility to accommodate service customer requests. For a dealership to participate in the Cadillac...
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GM Authorization (02/26/2024)

When a claim is submitted with GM Authorization for review, your expectation is that the claim will be paid. Chances are, the claim has rejected at least once, the dealer correctable issues have been resolved, and an issue remains that...
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Concern Not Duplicated Labor Operations (02/26/2024)

CCND labor operations are used to pay the technician for the time involved in inspecting and trying to recreate a customer concern, that ultimately could not be duplicated or repaired. While every technician should be paid for their time, using...
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Dealer Empowerment (02/26/2024)

GM provides service management a certain level of authority and responsibility for decision making regarding the administration of warranty. Empowered dealers have the ability to make decisions at their level, which is closest to the circumstances, the vehicle and the...
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Start the Year Off Strong (12/26/2023)

Many of the tips we used to close the year out strong can be carried through as Best Practices in the New Year, specifically when it comes to submitting transactions for review. For the fastest and most efficient submission process,...
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Most Common Audit Deviations (09/25/2023)

Dealers that recently received an Electronic Dealer Audit from GM Audit Services (GMAS) may have also received the most current version of the Warranty Policy Review. The document is also available in the Warranty Resource Center within the Policies, Procedures,...
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