Warranty News / jlwarranty

Concern Not Duplicated (09/30/2026)

The CCND bulletin, 22-NA-038, has been updated. The latest version includes revisions to labor operation descriptions for the following labor operations: 0540159 Closure to Body Hardware (Handles, Latches, Window Regulators, Window Function) 0540209 Closure to Body Hardware (Handles, Latches, Window Regulators, Window...
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Understanding Battery Test Results (09/30/2026)

Dealers must use the Midtronics DCA Battery Tester/Charger for all warranty repairs and must include the applicable warranty code on the transaction in Global Warranty Management. Only warranty codes from a DCA tester will support replacement of a 12V battery....
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New! Removed Component Serial Number Traceability (08/27/2026)

Claim documentation is now more important than ever. On August 17, 2026, GM announced the removed serial number tracking process and associated error code for missing required information. It is now a requirement in Global Warranty Management to record the...
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Labor Operation and Causal Part Selection (07/29/2026)

Warranty labor operations should be selected based on the cause of failure. This may not necessarily be the deepest repair area or largest part replaced. The cause of failure could be a small part of a much larger component or...
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EI Process (10/03/2025)

Bulletin 04-00-89-053H Engineering Investigation has been updated to include the 2020-26 model years. GM recognizes the need to obtain technical information firsthand from the dealership technician. This information is often critical to obtain specific information prior to or during the...
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Customer Concern Not Duplicated (CCND) Bulletin Update (10/03/2025)

The Customer Concern Not Duplicated Labor Operation Numbers Bulletin, 22-NA-038 has been updated. The bulletin involves 2022-2026MY Chevrolet, Buick, GMC and Cadillac vehicles. Labor operation 0540739 Driver Information Display with RPO IVA or IVE or IVD has been added to the...
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OLH Changes (08/29/2025)

Effective with job cards processed on or after September 1, 2025, the Other Labor Operation Code field must also be completed when submitting a transaction with OLH. Additionally, if adjusting a previously paid claim with OLH on or after September...
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Air Conditioning Repair Documentation (07/30/2025)

With the heat of summer upon us, air conditioning repairs will increase in dealerships across America. Most air conditioning repairs require evacuating and recharging a vehicle’s refrigerant for diagnosis. GM recommends the GE-48800 Cool Tech machine for vehicles equipped with...
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3 Câ€™s and Red Flags (07/29/2025)

Warranty Community Member Lindsey posted on the Forum requesting suggestions on how to motivate advisors and technicians to be more detailed and descriptive when completing the 3 C’s on the job card. This dealer continually receives minimum detail on the job...
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Goodwill Tool Updates (04/29/2025)

Goodwill: A tool used to offset customer dissatisfaction caused by their Chevrolet, Buick, GMC or Cadillac vehicle. Goodwill is not an expense to cover a vehicle repair. A variety of Goodwill Tools are available to dealer management for resolving customer issues...
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