Warranty News / jlwarranty

jlwarranty summarizes important warranty information from General Motors, combines it with our warranty claims processing experience, and puts it into easy-to-understand articles. The following articles pertain to GM Documentation.

Details of Cause (02/26/2025)

This section of the 3 C’s should contain a brief description of the steps taken by the technician to determine the root cause of the customers concern and must support the repair performed. All DTCs, test equipment readings, suspension alignment...
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Dear Technician (12/27/2024)

As our service team works to successfully repair our customer’s vehicles and receive reimbursement from GM for warranty repairs, there are some policy considerations that must be adhered to for an overall successful repair. Please take a minute to review the...
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Diagnosis Time When a Part is Ordered (12/27/2024)

When a technician diagnoses a vehicle and ultimately must order a part to make a repair, there isn’t a way to pay the technician for their diagnosis time that day when the vehicle is still drivable, and the customer leaves...
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New Year, New Compliance Initiative (12/27/2024)

It’s a New Year and a good time to make sure your dealership is in compliance with General Motor’s Policies and Procedures requirements to prevent costly chargebacks if you receive an audit. A good place to start is simply making...
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Cause Description (08/28/2024)

The cause description is the free-form text that the technician has indicated on the job card to describe in detail the cause of the failure and reason for repair. The description should include the name of the causal part and...
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Diagnosis Time (08/28/2024)

Labor operations that include diagnosis time allowances will display one of the following: 0.0 - 1.0 Diagnosis Time - Dealer may claim up to the allowable labor hours depending on actual time to perform diagnosis. 0.3 Diagnosis Time - Dealer may claim up to the allowable labor...
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Vehicle Wide Programming (07/30/2024)

GM’s latest architectural design contains a significant number of electronic modules that may require software updates. The updates are important to correct issues and to enhance vehicle functions. Rather than programming modules individually, Vehicle Wide Programming (VWP) allows technicians to...
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OLH Empowerment (07/30/2024)

OLH empowerment level may be viewed on the Empowerment tab of the Service Agent Profile in GWM. Regardless of empowerment level, service management authorization requirements apply as well as required job card documentation. ...
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Cadillac U-Courtesy Transportation Program (04/23/2024)

Cadillac dealerships may create a Used Courtesy fleet that may consist of used qualified Cadillac, Buick, GMC or Chevrolet vehicles. The program provides Cadillac dealers the flexibility to accommodate service customer requests. For a dealership to participate in the Cadillac...
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GM Authorization (02/26/2024)

When a claim is submitted with GM Authorization for review, your expectation is that the claim will be paid. Chances are, the claim has rejected at least once, the dealer correctable issues have been resolved, and an issue remains that...
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