Warranty News / jlwarranty

Labor Operation and Causal Part Selection (07/29/2026)

Warranty labor operations should be selected based on the cause of failure. This may not necessarily be the deepest repair area or largest part replaced. The cause of failure could be a small part of a much larger component or...
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EI Process (10/03/2025)

Bulletin 04-00-89-053H Engineering Investigation has been updated to include the 2020-26 model years. GM recognizes the need to obtain technical information firsthand from the dealership technician. This information is often critical to obtain specific information prior to or during the...
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Customer Concern Not Duplicated (CCND) Bulletin Update (10/03/2025)

The Customer Concern Not Duplicated Labor Operation Numbers Bulletin, 22-NA-038 has been updated. The bulletin involves 2022-2026MY Chevrolet, Buick, GMC and Cadillac vehicles. Labor operation 0540739 Driver Information Display with RPO IVA or IVE or IVD has been added to the...
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OLH Changes (08/29/2025)

Effective with job cards processed on or after September 1, 2025, the Other Labor Operation Code field must also be completed when submitting a transaction with OLH. Additionally, if adjusting a previously paid claim with OLH on or after September...
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Air Conditioning Repair Documentation (07/30/2025)

With the heat of summer upon us, air conditioning repairs will increase in dealerships across America. Most air conditioning repairs require evacuating and recharging a vehicle’s refrigerant for diagnosis. GM recommends the GE-48800 Cool Tech machine for vehicles equipped with...
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3 Câ€™s and Red Flags (07/29/2025)

Warranty Community Member Lindsey posted on the Forum requesting suggestions on how to motivate advisors and technicians to be more detailed and descriptive when completing the 3 C’s on the job card. This dealer continually receives minimum detail on the job...
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Goodwill Tool Updates (04/29/2025)

Goodwill: A tool used to offset customer dissatisfaction caused by their Chevrolet, Buick, GMC or Cadillac vehicle. Goodwill is not an expense to cover a vehicle repair. A variety of Goodwill Tools are available to dealer management for resolving customer issues...
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Details of Cause (02/26/2025)

This section of the 3 C’s should contain a brief description of the steps taken by the technician to determine the root cause of the customers concern and must support the repair performed. All DTCs, test equipment readings, suspension alignment...
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Dear Technician (12/27/2024)

As our service team works to successfully repair our customer’s vehicles and receive reimbursement from GM for warranty repairs, there are some policy considerations that must be adhered to for an overall successful repair. Please take a minute to review the...
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Diagnosis Time When a Part is Ordered (12/27/2024)

When a technician diagnoses a vehicle and ultimately must order a part to make a repair, there isn’t a way to pay the technician for their diagnosis time that day when the vehicle is still drivable, and the customer leaves...
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