Warranty News / jlwarranty

jlwarranty summarizes important warranty information from General Motors, combines it with our warranty claims processing experience, and puts it into easy-to-understand articles. The following articles pertain to GM Empowerment.

Customer Reimbursements (06/03/2026)

Emergency Repairs: Occasionally a customer may need emergency repairs while within their New Vehicle Warranty period but are unable to get to a GM dealership for service (e.g. emergency repair on a Sunday when the dealership isn’t open or remote...
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Important Notices (10/28/2025)

GWM Error 872 - Effective October 8, 2025, GM has reinstated GWM Error 872-Dongle vehicle data is required for this transaction and not received for claims submitted where a corresponding SAVI dongle scan was not performed. Service managers are empowered to...
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OLH Changes (08/29/2025)

Effective with job cards processed on or after September 1, 2025, the Other Labor Operation Code field must also be completed when submitting a transaction with OLH. Additionally, if adjusting a previously paid claim with OLH on or after September...
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OLH Empowerment (06/02/2025)

For the second half of 2025, dealer OLH empowerment will continue based on ongoing qualifiers for overall STS and 95/5 performance. Dealer empowerment will be adjusted in July and remain in effect through the end of 2025. Empowerment may be...
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Goodwill Tool Updates (04/29/2025)

Goodwill: A tool used to offset customer dissatisfaction caused by their Chevrolet, Buick, GMC or Cadillac vehicle. Goodwill is not an expense to cover a vehicle repair. A variety of Goodwill Tools are available to dealer management for resolving customer issues...
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Empowerment Updates (04/29/2025)

There are several levels of service agent self-empowerment. Transactions that exceed the service agent’s empowerment level must be submitted with GM Authorization for review. Transactions that are submitted with GM Authorization will be checked for policy compliance. As a best...
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Dealer Empowerment (02/27/2025)

GM provides service management a certain level of authority and responsibility for decision making regarding the administration of warranty. Empowered dealers have the ability to make decisions at their level, which is closest to the circumstances, the vehicle and the...
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Goodwill (02/27/2025)

Goodwill: A tool used to offset customer dissatisfaction caused by their Chevrolet, Buick, GMC or Cadillac vehicle. Goodwill is not an expense to cover a vehicle repair. GM offers a multitude of goodwill tools that can be offered at the dealership level,...
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The PET Form (02/26/2025)

Dealers are required to use the Policy Evaluation Tool once a determination has been made that a policy decision is appropriate for a customer’s out of warranty repair, or whenever the customer has requested policy consideration for an out of...
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Incompatible Parts Rejects (10/31/2024)

A reject for an incompatible part, Error 067, means that part does not apply to the labor operation used. It does not mean that the part should not be submitted and paid for by GM if it was necessary in...
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