Warranty News / jlwarranty

jlwarranty summarizes important warranty information from General Motors, combines it with our warranty claims processing experience, and puts it into easy-to-understand articles. The following articles pertain to GM Empowerment.

Dealer Empowerment (02/27/2025)

GM provides service management a certain level of authority and responsibility for decision making regarding the administration of warranty. Empowered dealers have the ability to make decisions at their level, which is closest to the circumstances, the vehicle and the...
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Goodwill (02/27/2025)

Goodwill: A tool used to offset customer dissatisfaction caused by their Chevrolet, Buick, GMC or Cadillac vehicle. Goodwill is not an expense to cover a vehicle repair. GM offers a multitude of goodwill tools that can be offered at the dealership level,...
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The PET Form (02/26/2025)

Dealers are required to use the Policy Evaluation Tool once a determination has been made that a policy decision is appropriate for a customer’s out of warranty repair, or whenever the customer has requested policy consideration for an out of...
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Incompatible Parts Rejects (10/31/2024)

A reject for an incompatible part, Error 067, means that part does not apply to the labor operation used. It does not mean that the part should not be submitted and paid for by GM if it was necessary in...
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Unique Policy Evaluation Tool Cases (08/29/2024)

The Policy Evaluation Tool (PET) is utilized by the dealer to determine the appropriate amount of GM participation in the cost of a repair. The PET must be used when a dealer has determined that a policy decision is appropriate...
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Authorization Code G and SAVI (08/28/2024)

Dealers that have achieved SAVI scan utilization above 98% have earned the ability to self-authorize transactions that have rejected with error message 872: Dongle vehicle data is required for this transaction and not received. Those dealers received notification in early August...
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Incidental Expense (07/30/2024)

General Motors empowers dealerships with the ability to use policy and goodwill tools as deemed appropriate to satisfy and retain GM customers that are loyal to their vehicle brand and your dealership. The tools available are explained in bulletin 11-00-89-005. Incidental...
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Policy Repairs (07/30/2024)

Being out of warranty is painful for customers facing a costly repair. They often ask service advisors if they can get GM to cover repairs, some, or all of the cost, when they receive the diagnosis and the estimate for...
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Claim Pre-Approval (07/30/2024)

When completing a Claim Pre-Approval Request in the Aftersales Empowerment Portal for Rentals of 10 or More Calendar Days, certain fields are now required, as indicated by an asterisk (*) on the form. If the reason selected for the extended...
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Dealer Empowerment (07/30/2024)

OLH empowerment for the second half of 2024 has been released. Dealers that achieved minimum STS and/or 95/5 levels either remained at or moved to a higher empowerment level while dealers that had scores below minimum remained at or dropped...
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