Popular Topics: Empowerment
jlwarranty summarizes important warranty information from General Motors, combines it with our warranty claims processing experience, and puts it into easy-to-understand articles. The following articles pertain to GM Empowerment.
Unique Policy Evaluation Tool Cases (08/29/2024)
The Policy Evaluation Tool (PET) is utilized by the dealer to determine the appropriate amount of GM participation in the cost of a repair. The PET must be used when a dealer has determined that a policy decision is appropriate...
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Authorization Code G and SAVI (08/28/2024)
Dealers that have achieved SAVI scan utilization above 98% have earned the ability to self-authorize transactions that have rejected with error message 872: Dongle vehicle data is required for this transaction and not received.
Those dealers received notification in early August...
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Incidental Expense (07/30/2024)
General Motors empowers dealerships with the ability to use policy and goodwill tools as deemed appropriate to satisfy and retain GM customers that are loyal to their vehicle brand and your dealership. The tools available are explained in bulletin 11-00-89-005.
Incidental...
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Policy Repairs (07/30/2024)
Being out of warranty is painful for customers facing a costly repair. They often ask service advisors if they can get GM to cover repairs, some, or all of the cost, when they receive the diagnosis and the estimate for...
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Claim Pre-Approval (07/30/2024)
When completing a Claim Pre-Approval Request in the Aftersales Empowerment Portal for Rentals of 10 or More Calendar Days, certain fields are now required, as indicated by an asterisk (*) on the form. If the reason selected for the extended...
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Dealer Empowerment (07/30/2024)
OLH empowerment for the second half of 2024 has been released. Dealers that achieved minimum STS and/or 95/5 levels either remained at or moved to a higher empowerment level while dealers that had scores below minimum remained at or dropped...
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OLH Empowerment (07/30/2024)
OLH empowerment level may be viewed on the Empowerment tab of the Service Agent Profile in GWM. Regardless of empowerment level, service management authorization requirements apply as well as required job card documentation. ...
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95/5 (04/23/2024)
The goal of 95/5 is to complete at least 95% of warranty repairs (ZREG and ZFAT Transaction Types) within 5 calendar days. Dealers who can achieve or come close to the 95% metric are rewarded with higher OLH empowerment, if...
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Policy Evaluation Tool (04/23/2024)
The Policy Evaluation Tool (PET) must be used to determine GM participation in out of warranty/policy repair situations. The tool is available within the Dealer Aftersales Empowerment Portal. As a reminder when offering a policy decision: labor, parts, and net...
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Dealer Empowerment (02/26/2024)
GM provides service management a certain level of authority and responsibility for decision making regarding the administration of warranty. Empowered dealers have the ability to make decisions at their level, which is closest to the circumstances, the vehicle and the...
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