Search Results

PARTS WARRANTY / PARTS EXPEDITE CHARGE ???? - 03/07/2019
I have a parts warranty customer bought a transmission at another dealer out of state and came through washington and he was having issues, we found that we needed to tear down the transmission and rebuild it. we did not have a couple of parts so we bought...

Parts Warranty vs Powertrain Warranty - 06/18/2018
... part failed again. However the vehicle is now out of the powertrain warranty by time. Doesn't the parts warranty carry on for the 12/12? Whatever is in the customer's best interest? Or does the warranty for the part just end with the powertrain. Thanks...

Parts Warranty when vehicle is still under warranty - 09/26/2011
... store of "R" claims. The DMA said our percentage would have been lower if I had submitted the Part Warranty claims as ZPTI instead of using "R". I told him you can't use ZPTI when the car is still under factory warranty and he said he thought that had...

Re: Parts Warranty when vehicle is still under warranty - 09/26/2011
ok i has two claims last week..one was a zpti and the other was a zreg with an R .they both went thru so did i do those correct ..our percentage is a little high too..i thought zpti was only for parts warranty from a customer pay...

Re: Parts Warranty when vehicle is still under warranty - 09/27/2011
... percentage of repeat repairs. [/quote] My suggestion to GM would be to stop making the cheapest parts that continue to fail. Then the repeat repairs would stop. I don't see how the repeat repairs are the dealerships fault when the part is the thing...

Re: Parts Warranty when vehicle is still under warranty - 09/27/2011
Same here. ZREG if vehicle under warranty ZPTI only if out of warranty. I think if you try to submit ZPTI while vehicle under reg. warranty it rejects. Seem to remember we had a Buick with the longer warranty and didn't catch it at first and ran...

Re: What is the correct procedure? - 02/10/2009
IT IS MY UNDERSTANDING THAT YOU CAN PUT BOTH PARTS ON THE SAME RO IF ONE IS CUSTOMER PAY AND THE OTHER IS A PARTS WARRANTY. IF THE FIRST ONE WAS WARRANTY YOU WOULD NEED TO OPEN A SECOND RO FOR THE PARTS WARRANTY. ALSO I BELIEVE THAT AN EXTENDED WARRANTY...

Saturn parts-warranty - 04/07/2011
Is the markup for Saturn parts under warranty any different than normal GM warranty? I have a transmission claim and cannot figure out why GM is paying less for the parts than what we have. We were not a Saturn dealer originally. Thanks for any as...

Re: Saturn parts-warranty - 04/11/2011
[quote] sschepp: Is the markup for Saturn parts under warranty any different than normal GM warranty? I have a transmission claim and cannot figure out why GM is paying less for the parts than what we have. We were not a Saturn dealer originally. Thanks...

Re: Saturn parts-warranty - 04/15/2011
Thanks for the response - it was our parts person who didn't price them correctly

Parts and Accessories and Lifetime Parts Warranty - 01/10/2014
It has been a year since GM changed the Parts and Accessories warranty from 12 months or 12,000 miles to 12 months, regardless of mileage. It has been a year as well since changes were made to the Limited Lifetime Parts warranty. The Parts and Accessories...

Forum - 01/17/2019
I opened the link you provided (thanks for that) and read the material.  It appears that prior to April 1st, the parts warranty did reset when replaced again.  But after April 1st when the parts warranty terms changed, the parts warranty...

Parts Warranty-Engine/Transmission - 11/05/2021
... for their labor? Or can we do the replacement of the engine at our dealership under a parts warranty for both parts and labor?Still Confused in California  :-)...

Parts Warranty-Engine/Transmission - 11/05/2021
... for their labor? Or can we do the replacement of the engine at our dealership under a parts warranty for both parts and labor?Still Confused in California  :-)...

Parts warranty - 01/11/2019
... those don't agree.I'm not looking to place blame or argue but I want a difinitive answer.Does the parts warranty period pertain to:the initial purchase and/or installation under warranty of a specific componentORThe last visit where the part was installedIt...

SERVICE PART WARRANTY/LIFTERS - 02/04/2025
... The first vehicle we replaced them 11/202021   93393 miles customer pay.  Parts warranty replacement of lifters 01/20/2023 109787 miles.  The second vehicle we replaced lifters under powertrain then parts warranty.   Can...

Forum - 05/21/2024
Doing a parts warranty has no effect on the parts warranty. Just think of the PW on the same ticket as the car coming back weeks later. It is all based on the original installation and it makes no difference if it is 20 minutes or 1.99 years. Doing a...

Parts warranty on a Policy transaction - 04/10/2013
... gear assembly that we put through as a policy transaction. I have a new claim today for a parts warranty on the assembly. I processed the claim as a Parts warranty however it rejected for a repeat repair. Can anyone tell me why this is considered...

Re: PARTS WARRANTY ON A EBCM - 03/03/2009
2003 BUICK RENDEZVOUS WITH 50,721 MILES. WAS USING THE DIAG CODE "C0550" AS FAILURE CODE. I DO HAVE THE WCC CODE. COULD THAT BE WHY IT IS REJECTING? THANKS.

Re: PARTS WARRANTY ON A EBCM - 03/03/2009
IT COULD BE BUT IS IT STILL UNDER FACTORY WARRANTY? IF IT IS THAT IS YOUR PROBEM. NO PARTS WARRANTIES UNDER FACTORY WARRANTY, IT NEEDS TO BE AUTH B IN FACTORY WARRANTY.

PARTS WARRANTY ON A EBCM - 03/03/2009
I AM TRYING TO PROCESS A PARTS WARRANTY ON AN EBCM. SUBMITTED AS A CLAIM TYPE "B" WITH "G" AUTHORIZATION. PART NUMBER HAS BEEN SUPERCEDED SINCE THE INITIAL REPLACEMENT. EVEN TRIED USING THE ORIGINAL PART NUMBER. CLAIM KEEPS REJECTING "NM"....CLAIM TYPE...

Re: PARTS WARRANTY ON A EBCM - 03/03/2009
WHAT VEHICLE? IF IT'S STILL UNDER 36/36 IT'S NOT A TYPE B BUT A AUTH B. ARE YOU USING THE WARRANTY CLAIM CODE AS THE FAIL CODE?

Re: PARTS WARRANTY ON A EBCM - 03/03/2009
WHAT LABOR OP ARE YOU USING?

Re: PARTS WARRANTY ON A EBCM - 03/04/2009
Thanks Becky. It was still under factory warranty. Submitted as regular warrnty with "B" authorization and it paid. Appreciate the help.

PARTS WARRANTY ON SEALS AND GASKETS - 04/08/2009
I NEED SOMETHING IN WRITING TELLING ME ABOUT PARTS WARRANTY ON SEALS AND GASKETS. I HAVE A LITTLE ISSUE GOING ON AGAINST 1 SERVICE ADVISOR. PLEASE HELP ME PROVE MY POINT!!!!!! THANKS IN ADVANCE~!!

Re: PARTS WARRANTY ON SEALS AND GASKETS - 04/08/2009
WHAT ARE YOU TRYING TO PROVE ????

Re: PARTS WARRANTY ON SEALS AND GASKETS - 04/08/2009
There is a bulletin on this but for the life of me I cant find it.part warranty on seals and gaskets have to be H-routed.

Re: PARTS WARRANTY ON SEALS AND GASKETS - 04/09/2009
... AFTER OUR DSR, WE WERE CHARGED BACK FOR DAMN NEAR EVERY SEAL OR GASKET WE WARRANTIED, THERE ARE NO PARTS WARRANTIES ON THEM. THE SERVICE MANAGER HAS TO PROVE IT ISN'T IMPROPER INSTALLATION BEFORE I'LL SUBMIT IT. USUALLY, THE TECH THAT ORIGINALLY DID...

Re: PARTS WARRANTY ON SEALS AND GASKETS - 04/13/2009
April 2005 Warranty Administrative Message : WIW20050043 (Claim Type B and N Changes) "...claims for the replacement of seals and gaskets will require wholesale authorization for claim type B. This change applies only to labor operations that cover the...

Re: PARTS WARRANTY ON SEALS AND GASKETS - 04/22/2009
Where can I pull WIW20050043 from

Re: PARTS WARRANTY ON SEALS AND GASKETS - 04/23/2009
It was an administrative message from 2005. Tried to perform an advanced search from GlobalConnect Message archives, but system timed out during search - I would presume due to age of document.

Re: PARTS WARRANTY ON SEALS AND GASKETS - 04/23/2009
I called DBC about not being able to pull it and was told that Admin Messages from prior to Global have not been updated into Global and therefore can not be veiwed. Any rules that may be in such documents still apply and you can get a reference number, ...

PARTS WARRANTY - 05/28/2009
WE HAVE A 2008 UPLANDER IN WITH 16594 MILES, TOWED IN FOR NO CRANK. TECH FOUND THE STARTER INOP, TECH REPLACED STARTER, BUT THE VAN WOULD NOT RESTART, FOUND THE NEW STARTER FAULTY ALSO. REPLACED WITH A NEW STARTER--CONCERN CURED. SHOULD I DO THIS ON ...

Re: PARTS WARRANTY - 05/28/2009
THIS WOULDN'T BE A PARTS WARRANTY TYPE "B" AUTH "G" BECAUSE THE VEHICLE SHOULD STILL BE UNDER FACTORY WARRANTY. I WOULD GET YOUR SM INVOLVED, BUT I'D PROBABLY USE ONE LINE FOR EACH STARTER, USE AUTH "B" FOR REPEAT REPAIRS AND FORE WARN YOUR DVM ABOUT...

Re: PARTS WARRANTY - 05/28/2009
Yes, B auth, but I'd put the part and labor on a separate work order, signed by my S.M.

Re: PARTS WARRANTY - 05/28/2009
We always put part warranties on a second repair order and they are signed by the service manager.

Re: PARTS WARRANTY - 05/28/2009
We too always have a second repair order written up.

Re: PARTS WARRANTY - 05/29/2009
I've put this type of claim in both ways.... both parts on one RO with service manager sig & B auth (not claim type B), as well as separate RO & labor. Seems the separate one always gets paid the 1st time & I end up Hrouting the claim if both parts are...

Re: PARTS WARRANTY - 07/29/2009
Same, always a 2nd RO.

Re: AC/DELCO BATTERY PARTS WARRANTY QUESTION - 06/25/2008
We don't see a bunch of these, so when we close them out, we pay our techician .5 for diag & battery install under service policy (internal-service department "eats" it). The tech gets paid by us.

Re: AC/DELCO BATTERY PARTS WARRANTY QUESTION - 06/26/2008
... Distributor and a Subsequent Failure Occurs that Is Covered by the ACDelco Consumer Battery Warranty The GM Dealer is not to submit a warranty claim for the battery to WINS. The Dealer must handle the battery warranty directly with the customer and the...

AC/DELCO BATTERY PARTS WARRANTY QUESTION - 06/24/2008
WE HAVE REPLACED AN AC/DELCO BATTERY UNDER THE PARTS WARRANTY, MY QUESTION IS: HOW DO I GET MY MECHANIC PAID FOR HIS TIME? I KNOW THE BATTERY GETS TAKEN CARE OF THROUGH THE PARTS DEPARTMENT. IS THERE A WAY TO SUBMIT THE LABOR ONLY TO GM TO GET MY TECH...

Re: AC/DELCO BATTERY PARTS WARRANTY QUESTION - 06/25/2008
GM will not pay for the tech's time. It's up to the dealership on how the tech time is dealt with since AC Delco won't pay it either. We haven't come up with any good solution and I think usually just internal the time. Customer's kept happy this ...

parts warranty on seal and gaskets - 09/10/2008
i realize this is not possible but am trying to prove it to my svm and advisors---any help!

Re: parts warranty on seal and gaskets - 09/10/2008
reference documnet WIW20050043. Effective with the same credit cycle claims for the replacement of Seals and Gaskets will require wholesale authorization for Claim Type B. This change applies only to labor operations that cover the replacement of the ...

Re: parts warranty on seal and gaskets - 09/10/2008
ken thanks so much found it and i did as stated sent to dsm who replied seals do no qulify as a part failure (f1440 output seal)

Re: Parts warranty on a Policy transaction - 04/10/2013
Because you processed it as Policy auth on 3/30/13 made it a warranty claim, this new claim is considered as a repeat repair not a parts warranty.hope this helps you !!

Re: Parts warranty on a Policy transaction - 04/11/2013
... gear assembly that we put through as a policy transaction. I have a new claim today for a parts warranty on the assembly. I processed the claim as a Parts warranty however it rejected for a repeat repair. Can anyone tell me why this is considered...

Re: Parts warranty on a Policy transaction - 04/11/2013
... gear assembly that we put through as a policy transaction. I have a new claim today for a parts warranty on the assembly. I processed the claim as a Parts warranty however it rejected for a repeat repair. Can anyone tell me why this is considered...

parts warranty - transmission - 12/11/2012
If a transmission is replaced as a ZPTI claim, how long is the warranty on the replacement transmission?

Re: parts warranty - transmission - 12/12/2012
My parts manager said it would have the remaining warranty on last transmission.

ac delco starter -parts warranty - 01/01/2013
Hello, I have a nissan that ac delco starter was installed on and now had to be replaced under service agent installed parts waaranty. The part # doesn't work in system ( choose vin not on file of corse) also tried putting part $ in net system keeps rejecting...

Re: ac delco starter -parts warranty - 01/02/2013
If you used ac/delco, it should come up as a good part number with the vin not on file button. Was the starter installed by the dealership or was it sold over the counter? That difference may be causing the issue. If nothing else, call DBC and see ...

Re: ac delco starter -parts warranty - 01/03/2013
Thanks, The first parts person I spoke to said that was the only # he had, however my svc manager got me the chevy part # and that went right thru.

Parts Warranty - 02/26/2014
... in 3/01/13 Vehicle is making the same noise, we replaced the power steering pump again under a parts warranty. Customer comes in 2/24/14 with the same noise, loud squeal when driving and the brake, ABS, and traction control lights come on at times. They...

Re: Parts Warranty - 02/27/2014
Hello! Please refer to the attachment included with P&P Article 1.1.3.1 re: Service Agent Parts and Accessories Warranty: "Passenger Cars and Light Duty Trucks Service Agent Installed - 12 months/unlimited miles, whichever occurs first, from date of...

Re: Parts Warranty - 02/27/2014
Where can I find the list of the 12 specific components?

Re: Parts Warranty - 02/27/2014
P&P Article 1.1.4 - GM Certified Service New Limited Lifetime Parts Warranty (LLPW)

Re: Parts Warranty - 02/28/2014
... returns 2/27/14 and we have to replace that part again. Does the part have a 12mth/unlimited miles warranty and the part and labor is covered under the warranty? I'm being told the part has a 12mth/12,000 mile warranty. So confused? ...

Re: Parts Warranty - 02/28/2014
Hello! The part would be covered by the 12/unlimited parts warranty (the new part warranty term of 12/unlimited went into effect on 1/1/13). The GM Dealer Replacement Parts Warranty Quick Reference Chart is another helpful tool - available in the P&P...

DEALER INSTALLED TRANSMISSION PARTS WARRANTY - 12/03/2014
I HAVE SUBMITTED A CLAIM FOR A TRANSMISSION THAT WAS PAID FOR AND INSTALLED BY ANOTHER DEALER 06/2012 AT 170595 MILES AND IT CAME TO US ON 11/13/2014 208556 MILES. WE ARE RESTRICTED FOR ENGINES AND TRANS AND I UNDERSTAND THAT ERROR CODE, BUT I TRIED TO ...

Re: DEALER INSTALLED TRANSMISSION PARTS WARRANTY - 12/04/2014
... field of the transaction. Check the Policy box, add comments to support (transmission parts warranty 3/100) and resubmit. The service manager must indicate Policy on the hard copy of the job card (sign/initial, date, time and explanation). Because...

Re: DEALER INSTALLED TRANSMISSION PARTS WARRANTY - 12/04/2014
thank you very much

Over The Counter Parts Warranty - 01/21/2015
I know I have seen in the past, information on guidelines for an OTC parts warranty. I have a claim for a sensor sold over the counter with no information on it but the part number and type of veh. I thought there was a process outlined somewhere, but...

Re: Over The Counter Parts Warranty - 01/27/2015
... original date and invoice number at the very least. 12 month warranty on over the counter. My parts department is very good about collecting as much data as possible to go with the claimed invoice including mileages and vehicle information....

Re: Over The Counter Parts Warranty - 01/29/2015
you would need to know what is wrong with the part so if i am not mistaken the service dept would have to check the part out and a job card would need to be made !

Re: Over The Counter Parts Warranty - 01/29/2015
I submit mine on a parts invoice but there should be an explanation of the concern and basic cause that you can use. We don't put them on a service job card since it's just a part return.

Re: Over The Counter Parts Warranty - 01/30/2015
i never thought about a parts ticket , it was always a job card..will have to remember that one !

Re: Over The Counter Parts Warranty - 01/30/2015
thats a good one for using parts slip we never have done that but if it works thats cool.

Gasket and Seals parts warranty - 02/23/2015
What is the grace period on gaskets and seals installed before they are covered by GM parts warranty?

Re: Gasket and Seals parts warranty - 02/23/2015
From P&P Article 1.1.1: Seals and Gaskets •Failures within 6 months of installation are not covered by the parts warranty (rationale is the gasket or seal was either damaged upon installation or the mating surface(s) were improperly prepared). Failures...

Submitting Transmission parts warranty. - 04/08/2015
I have a claim where we are parts warranty a transmission still in their 3 year / 100,000 mile warranty. It is rejecting stating out of parts warranty. Do I proceed with having service manager sign off on Policy adjustment "A"?

Re: Submitting Transmission parts warranty. - 04/08/2015
Global only recognizes parts warranties as 12 months not the 3/100. You will need to select the policy box and have your sevice manager add an auth. a to the claim. add comments stating that it is a transmission parts warranty.Hope this helps.

Re: Submitting Transmission parts warranty. - 04/08/2015
That is exactly what I was thinking, but wanted to be sure. Thank you very much.

Re: Submitting Transmission parts warranty. - 04/08/2015
Spot on response "rchaney"! :) Thanks for posting "mmorgans" - I'm sure this issue comes up quite often. Kristen / jlwarranty

Re: Over The Counter Parts Warranty - 01/27/2016
I have a question about claiming and OTC Part Warranty. My former service director had me using his GMIN number for the service advisor and a service tech's number for the technician number, but who's numbers should I really be putting in those spaces....

Re: Over The Counter Parts Warranty - 01/28/2016
I was instructed to use the service manager's or directors GMIN for both the advisor and the tech when submitting an over the counter parts warranty. I'll have to see if I can find the info, but that's what I do too.

Re: Over The Counter Parts Warranty - 01/28/2016
I called the DBC yesterday and that is what they informed me, is to used the Service Director/Manager's GMIN for Advisor and Technician. Thank you so much for your response!!

Re: Dealer Installed Parts Warranty Parameters and - 05/26/2016
Thank you for posting the update! Kristen / jlwarranty

Re: Dealer Installed Parts Warranty Parameters and - 05/24/2016
Hi RuthAnne, Thanks for posting the part warranty question on the Forum! Would love to see an update on how you resolved the issue. Thanks! Kristen / jlwarranty

Re: Dealer Installed Parts Warranty Parameters and - 05/25/2016
... information, I called DBC. GM decided if the customer visited the dealership for installation of parts, it was GM's intent to stand behind their products. Parts warranties are 12/unlimited mileage. EXAMPLE: If the customer pays for a repair and it...

Dealer Installed Parts Warranty Parameters and - 05/18/2016
... 02-03-2016 @ 277425 miles with rear axle seal leaking. We replaced seal/gasket and submitted as a parts warranty. Now the customer has returned with the same complaint of rear axle leaking on 05-04-2016 @ 281707 miles. Question #1 - Is the parts...

Re: Dealer Installed Parts Warranty Parameters and - 05/20/2016
No need to reply to my questions. I have found out what I needed to know. Have a great day! RuthAnne

otc parts warranty transmission submission - 10/25/2016
The otc warranty states that if it is sold to a qualified independent serv. center then parts and labor are covered.  Yet when you submit it as otc it will not allow labor.  Any suggestions?

Over the Counter Parts Warranty - 04/02/2019
Good Day Everyone!I have an OTC Parts claim and it is rejecting stating that it is over the limit, this is the first time I have had this happen.  I have been trying to find information on what/if any authorizations are needed from Service Management...

Consequential damage on parts warranty - 04/26/2019
We have an Equinox that the compressor went out an took out the condenser at the same time, the compressor is covered under parts warranty but would the condenser be covered under the parts warranty line as well due to consequential damage?

Customer Pay TO Parts Warranty - 08/01/2019
... Customer Pay.  There was an issue with the part so a few lines down this part has now become Parts Warranty.  For the customer pay line should there be punches with times on them or is it okay for the punches to just have what was done within...

Lifetime Parts Warranty - 06/09/2022
The Certified Service Limited Lifetime Parts Warranty offers a lifetime warranty on specific parts to the original purchaser. Labor is covered for 24 months if the Lifetime Part was installed at a GM Service Agent. Subsequent part replacement does not...

Parts Warranty Coverage - 03/25/2025
New or remanufactured GM parts installed or sold over-the-counter are covered for 24 months with no mileage limitation. It is recommended that dealers publish on the job card and part sales slips a replacement parts and accessories warranty statement. ...

Parts Warranty on rotors - 05/25/2018
What specifically is the parts warranty situation on rotors?  Must we cut them for pulsation or can we replace them?  They were just installed in February and they have about 11,000 miles on them.  I can't seem to find a specific bulletin...

PARTS WARRANTY EFFECTIVE APRIL 1, 2018 - 04/25/2018
 DOES ANYONE KNOW IF THE NEW GM PARTS WARRANTY OF 24 MONTHS IS RETROACTIVE, OR IS IT ONLY FOR PARTS PUCHASED AFTER APRIL 1, 2018? 

PARTS WARRANTY ON ENGINE - 02/16/2018
IS THERE A SPECIFIC WAY I SHOULD DEAL WITH A PARTS WARRANTY ON AN ENGINE REPLACEMENT??

BATTERY REPLACMENT RULES UNDER NEW 2 YEAR PARTS WARRANTY - 04/24/2018
After reading all the information about the new parts warranty and what is covered under the 2 year free replacment and what is not. I haven't seen anything regarding batteries. If a customer purchases a battery and that battery fails and we replace it...

Parts Warranty - 09/26/2018
... under powertrain warranty but now out of the powertrain warranty would still be covered as a parts warranty. Per GM policies and verifying thru Warranty Helpline yes it would be covered under the 12/unlimited. So I decided to read a little more to educate...

Parts Warranty with Non-GM vehicle - 12/06/2018
So maybe I'm missing something, but I cannot find anywhere about what to do if we use GM parts on a Non-GM vehicle and the parts fail within 12 months of installation. Would we still treat it as a regular parts warranty and check the non-GM vehicle b...

NOT A PARTS WARRANTY - 10/23/2017
I need help. We have a vehicle in which the customer had rear brake drums installed on the vehicle. They went on vacation and during their trip they had a thumping noise. They took their vehicle to another GM dealer and they refinished the rear drums ...

how to submit a parts warranty - 01/30/2018
how do you submit a part warranty Format: Article

Parts Warranty - 02/25/2011
Our Parts Dept sold a Fuel Tank Valve for a 1984 GMC Truck, it has failed and I need to do B claim. I can not find a labor op, HELP!

Re: Parts Warranty - 02/25/2011
... situation. Feel free to forward the claim for additional help with an appropriate op via the Warranty Assistance Hotline (fax or email). Hotline information may found in the Member's Area under the Resources tab. Thanks. Kristen jlwarranty...

OVER THE COUNTER PARTS WARRANTY VERSUS INSTALLED - 03/26/2010
ON OVER THE COUNTER PARTS WARRANTY DO YOU KEEP THEM FOR FIFTEEN DAYS LIKE NORMAL PARTS WARRANTY OR DO WE SEND THEM TO GM SOMEHOW....NOT SURE HOW IT ALL WORKS YET....ANY INFO AND ADVICE WILL BE GREAT!!!!!! THANKS IN ADVANCE

Re: OVER THE COUNTER PARTS WARRANTY VERSUS INSTALLED - 03/26/2010
On over the counter part warranties, you retain the failed part for 15 days just like regular warranty.

SATURN PARTS WARRANTY - 08/20/2010
I am trying to find info on the mark up of parts for Saturn vehicles, Thanks for any help

Re: SATURN PARTS WARRANTY - 08/21/2010
I always mark them up just like I do all the others and they pay just fine.

Parts warranty install - 04/08/2024
We have a vehicle that last year in 06/02/2023 replace an engine and also replace a Radiator  Vehicle came in on 04/05/2024 found that the engine oil cooler leak oil inside radiator would this component have warranty 

Parts warranty install - 04/08/2024
We have a vehicle that last year in 06/02/2023 replace an engine and also replace a Radiator  Vehicle came in on 04/05/2024 found that the engine oil cooler leak oil inside radiator would this component have warranty 

PARTS WARRANTY ON RECALL? - 09/29/2023
... the hood striker recall which involves replacing the latch and the striker. When he installed the parts he saw that the striker was defective and it was latching correctly. The part had to be reordered. Now the original recall was submitted for the first...

Parts Warranty Start Date - 07/06/2022
... pump failed and took out the system. The first time it was repaired the company had purchased the parts over the counter and had them replaced at another shop. It failed again and it came to us and we did an over the counter parts warranty on the parts...

Limited Lifetime Parts Warranty - 03/11/2013
Repairs for failures of a GM Certified Service Limited Lifetime Parts Warranty for a dealer purchased and installed component are handled in the following manner:LLPW parts that fail for a warrantable reason with the standard 12 month/unlimited miles...

Limited Lifetime Parts Warranty - 11/25/2020
The Certified Service Limited Lifetime Parts Warranty (LLPW) offers a lifetime warranty on specific customer purchased parts to the original purchaser only. Labor is covered if the part fails within 12 months for those lifetime parts that were when installed...

Parts Warranty - 10/27/2020
Most General Motors parts and accessories offer a 24-month, unlimited milage warranty when purchased by the customer or the customer participates in an out of warranty repair. For parts that are dealer installed, the warranty is on both the part and labor....

Over the Counter Parts Warranty - 04/29/2020
Most GM parts that are sold over-the-counter carry a 24 month warranty on that part. Labor and towing are not covered.  Prior to an over-the-counter part warranty sale, the dealer must inspect the part for defects. If a defect is found, the part...

GM Dealer Replacement Parts Warranty Quick Reference Chart - 01/24/2013
The GM Dealer Replacement Parts Warranty Quick Reference Chart has been revised. The new chart may be found in the GlobalConnect Library tab in the Service category. Click on the Warranty link to open the results for that section. The new reference chart...

Limited Lifetime Parts Warranty Service Offer - 01/24/2013
GM has announced the $25 off, $250 Customer Pay Service Offer for New LLPW Parts. The offer may be used toward $250 or more of customer paid service at a Chevrolet, Buick, GMC and Cadillac dealerships, for a repair or service recommended or required by...

Replacement Parts Warranty - 04/23/2018
On April 1st, 2018, General Motors changed several of its parts warranties. Below are the changes: GM SERVICE REPLACEMENT PARTS - All GM Service Replacement parts, when installed at a GM dealership as part of a customer pay repair, will now have a 24...

Replacement Parts Warranty - 03/26/2018
Effective April 1, 2018 - All dealer installed GM service replacement parts are covered for 24 months/unlimited miles (whichever occurs first) from the date of installation and includes both parts and labor. Subsequent replacements under this warranty...

Customer Pay parts warranty - 01/13/2025
Back in March 2024 we replaced a Fuel pump under CP, cutomer called today and asked why the fuel pump would not be under warranty as it was just replaced in 9/2023.  Any way we can get this paid by GM?

Lifetime Parts Warranty - 08/28/2024
... the Limited Lifetime Service Guarantee (LSG) and offered the Certified Service Limited Lifetime Parts Warranty (LLPW). Limited lifetime parts are covered as long as the original purchaser still owns the vehicle. Labor is covered for 24 months if the...

GM Replacement Parts Warranty - 06/26/2019
GM parts, those that are considered replacement parts for customer pay repairs, have different warranty coverages, but most parts are covered for 24 months, unlimited mileage. GM accessories added to the vehicle after it arrives at the dealership and...

Battery and Parts Warranty - 05/29/2019
The only time a dealer should submit a parts warranty transaction for a battery would be if the battery was replaced toward the end of the New Vehicle Warranty and a subsequent failure occurred immediately outside the base warranty. Otherwise, part warranty...

Question? Can you claim towing on a parts warranty repair? 12/12 - 11/25/2009
Can you claim towing on a parts warranty repair and if so how much is max?

Re: Question? Can you claim towing on a parts warranty repair? 12/12 - 11/27/2009
No tows on parts warranty

Re: Installed Part Warranty with No Customer - 03/08/2016
you should still be able to do a parts warranty

Re: RECALL 14116 POWER STEERING TORQUE SENSOR - 04/21/2015
Thanks RChaney, I will see if we can proceed using it as a parts warranty!

Re: WARRANTY ON A REPLACEMENT ENGINE - 01/13/2014
Parts Warranty? (ZPTI)

Forum - 10/27/2023
Why would you do a parts warranty when the part is latching (correctly?)

Forum - 03/31/2025
i would submit as parts warranty

Part Warranty Coverage - 03/25/2025
New or remanufactured GM parts that are dealer installed are covered for 24 months with no mileage limitation, parts and labor. It is recommended that dealers publish on the job card and part sales slips a replacement parts and accessories warranty statement.  Subsequent...

Replaced starter - 02/24/2009
We replaced a started on a 2008 GMC Sierra at 3291 miles. The truck came back for a parts warranty, and we had to replace it AGAIN at 5967 miles. I submitted it thru warranty as a parts warranty, but it came back as "Claim type invalid for the repair"....

Returning Parts to the Warranty Parts Center - 07/01/2014
Dealership personnel are keeping busy returning all those parts involved in the ignition switch recalls. For your efforts, don't forget to claim the labour allowance reimbursement you are entitled to, up to 0.3. Claiming this administrative allowance...

Forum - 03/12/2019
HI Kristen, yes that is the section she stated also and the bulletin plus the parts P&P manual section but she absolutley refuses to believe this is for a PARTS warranty as well and will not pay for the charges due to it being a Transmission parts...

Forum - 10/23/2019
... to get one of these part expedite charges paid. I can understand if it was an over the counter parts warranty but for a dealer installed parts warranty I think it should be covered. I would think it would be less then keeping them in a loaner vehicl...

GM Tire Program - 04/12/2012
I was just handed a claim for 2 tires, the catch is they were replaced as a parts warranty. I was told that since the original tires were purchased under the tire program that I now submit these as a parts warranty. The problem is, in the Pre-Auth menu...

Part Warranty Clarification - 04/25/2023
This article is intended to clarify the rules regarding parts warranty coverage, including when a part fails during the part warranty coverage period.  Parts replaced under the New Vehicle Limited Warranty or 100% Policy: Parts that are replaced...

Part Failures Under a Part Warranty - 10/26/2021
The majority of GM parts installed in a customer pay transaction have a 24-month, unlimited mileage warranty. If the installed part fails within this warranty period, both parts and labor are covered and if the vehicle was towed to the dealership, towing...

Bulletin 16-NA-102 for part warranty - 11/02/2023
HiVehicle had the fuel system replaced under customer pay in 2022. Repair would be under a parts warranty. Just wondering if any one has used the bulletin labor op for a parts warranty? I am thinking to use the fuel injection pump LOP as that was the...

Part Warranty Coverage - 12/19/2018
All GM Service Replacement parts, when installed at a GM dealership as part of a customer pay repair or sold over the counter, have a 24-month, unlimited mileage warranty when installed on or after April 1st, 2018. Subsequent replacements under this warranty...

Forum - 10/28/2016
From Article 1.1.1 -Service Agent Parts and Accessories Warranty (Parts & Accessories Policies & Procedures Manual): Seals and GasketsFailures within 6 months of installation are not covered by the parts warranty (rationale is the gasket or seal...

Parts and Accessories Warranty - 03/28/2022
The following are a few of the key points found in Article 1.1.1 Dealer Parts and Accessories Warranty of the Parts and Accessories Policies and Procedures Manual.  All new or remanufactured GM Parts and Accessories installed by the Service Agent...

Re: RECALL 14116 POWER STEERING TORQUE SENSOR - 04/21/2015
... of weeks ago even after installing the sensor correctly it would not calibrate. I ran it as a parts warranty with the tech giving a good explanation of the failure. Service manager oked the repair and i had no problem getting it paid. I felt this was...

Forum - 12/06/2018
Based on what I know the warranty is on GM parts. There might be more to this though, because most of what you would put on would be AC Delco and you'd have to verify coverage. Be aware also that parts warranty is now 2 years. I think JL Warranty has...

Re: srta trans warranty - 09/20/2010
i sure learned something new today..i always thought over the counter parts warranty were just that parts only no labor..

Warranty Performance Analysis - 03/11/2010
... system. Have the advisor provide a quick tour of the dealership, including service entry, parts and accessories counter/display, and the cashier station.Service: Service advisors must have the time to go to the car, observe and verify complaints or questions...

Bulk Parts - 06/30/2015
... is the Parts & Accessories Quick Reference Card?The GM Dealer Replacement Parts Warranty Quick Reference Chart is available as an attachment for download in the Parts and Accessories Policies and Procedures Manual Article 1.1. The chart is also...

2013 Policy & Procedure Update - 06/19/2013
... the limited warranty information for GM Service Replacement Powertrain & Chevrolet Performance Parts for engines, engine components, transmissions, transmission components and transfer cases. Article 1.1.4: GM Customer Care and Aftersales replaced...

Re: lifetime gm parts - 07/20/2011
YOU USED THE REGULAR WARRANTY YOU NEED TO USE ZPTI FOR PARTS WARRANTY...AND LIST THE JOB CARD NUMBER, DATE AND MILEAGE THE PART WAS INSTALLED..

Warranty Coverage for Customer Purchased Parts & Accessories - 07/28/2016
GM Service Replacement parts are warrantied for 12 months, unlimited mileage. Labor is covered with this warranty if the part was purchased and installed at a GM dealership. If a part is sold over-the-counter, the warranty is on the part only. Labor is...

Limited Lifetime - 06/19/2017
... owns the vehicle on which the component was originally installed. The recently updated Replacement Parts Warranty Quick Reference Chart in the Parts and Accessories Policies and Procedures Manual provides detail on components that are covered by the...

100% Policy and Part Warranties - 02/25/2021
Take note of the following parts and accessories warranty policies that apply in situations when a Policy Decision has been made, as well as a few other policies associated with part warranty transactions.  GM Dealer Parts and Accessories Warranty...

WPC Parts Return Program - 12/19/2018
 The Warranty Parts Center and part return program is an essential process that leads to better vehicle quality, benefiting everyone from part suppliers to service agents, but more importantly the customers who choose to buy GM vehicles. Anyone involved...

Installed Part Warranty with No Customer - 03/08/2016
... We had a customer come in with an ignition lock cylinder concern and we replaced the part under a parts warranty (we had installed one for them at customer pay in July 2015). While they were here for service they traded out of their vehicle into a...

Customer Reimbursement - 09/05/2023
HiWe have a claim here where we should have processed it as a parts warranty. The advisor charged the customer in error and now we need to reimbursement the customer. How would I submit this claim? I am being told that I can submit it as a customer reimbursement...

Forum - 05/22/2023
Any warranty transaction will require a dongle scan with of course the exception of transportation claims,Pdi's and overcouter parts warranty.

ZPTI Part Warranty Exceptions - 07/25/2023
Most GM and ACDelco parts sold and installed on a customer’s vehicle have a warranty of 24 months, unlimited mileage. There are some parts that have a lesser warranty and some that have a greater warranty, but the majority of GM and ACDelco parts...

Parts expedite and Parts warranties - 07/02/2021
I have always been told we can't claim shuttle, tow, rental or parts expedite on parts warranty claims.  Does anyone know where I can find that in writing?Thanks! 

Forum - 05/11/2018
Was there an extenuating circumstance surrounding the installation of a non-GM part as non-GM parts would not receive parts warranty coverage.

Forum - 08/26/2024
cmorgan.....If this is an over the counter parts warranty are you submitting it as a ZPTC claim? Those shouldn't require a Dongle scan. Candy....I have a copy of the original parts invoice attached to the claim. I have asked my parts department if possible...

Forum - 05/01/2023
... transaction on the SRTA (service replacement transmission assembly) that is processed as a parts warranty. It is coded ZPTI but the rest of the coding is pretty much the same. You need to have the original installation invoice to support the transaction...

The Parts Policies & Procedures Manual - 10/27/2020
The Parts Policies and Procedures Manual is available within the Sales, Service, & Parts Policy and Procedures application in GlobalConnect. Most warranty administrators are familiar with the Service Policies and Procedures Manual, as well as the...

Warranty Parts Tags - 10/26/2016
All replaced warranty and policy parts are to be turned in and the receipt on the job card acknowledged by the parts department. Defects should be clearly marked, if identifiable. Previously, parts turned in for retention required the tags to include...

Warranty Parts Center - 10/26/2016
The WPC process is the common method used to obtain parts replaced by GM Service Agents. The process enables Engineering, Suppliers, GM Supplier Quality, Production Plant, Assembly Plant and Brand Quality Management personnel to perform root cause analysis...

Warranty Parts - 04/28/2015
Replaced warranty and policy parts must be turned in with receipt acknowledged by the parts department. The parts counterperson should initial, date, and document the returned part on the job card. Returned warranty and policy parts must also be retained...

Warranty Parts Center - 06/06/2014
... Club had the opportunity to participate in a presentation and site visit of the Warranty Parts Center in Orion, MI. During our visit we were given an overview of the WPC as well as the scope of their daily business. After the opening presentation, our...

Warranty Parts Expediting - 08/05/2014
Warranty Parts Expediting is a program designed to reimburse Service Agents the costs involved in obtaining needed warranty parts. The intent of this program is to improve customer satisfaction and reduce comebacks by repairing the concern at the initial...

Warranty Parts Center Shipping Labels - 05/09/2014
Shipping parts to the Warranty Parts Center is a requirement for every service agent when requested. Paperwork must be included both inside the box being shipped and attached to the outside of the box. UPS is the shipping company used to ship parts, (Central...

Warranty Parts Center - 05/08/2024
The WPC process is the common method used to obtain parts replaced by GM Service Agents. The process enables Engineering, Suppliers, GM Supplier Quality, Production Plant, Assembly Plant and Brand Quality Management personnel to perform root cause analysis...

Analyzing Warranty Parts - 02/04/2010
The Warranty Parts Center has been an important part of GM's business model since 1996. Parts are requested for return to better understand and help resolve product issues and are analyzed to determine the root cause failure. Parts and associated documentation...

Warranty Parts Center - 06/08/2011
The WPC has recently issued a message regarding parts returned to the WPC that are improperly or inadequately packaged or the defect is not clearly marked on the returned component. The return process assists GM with better understanding and resolution...

Warranty Parts Turn In - 02/23/2011
Were you aware that all warranty parts must be turned in and receipt acknowledged by the parts department? (Policy & Procedures Article 1.6.2.9) This may be indicated on the job card through the use of a stamp and/or parts counter person signatur...

warranty parts debits - 08/10/2011
Has anyone been lucky enough to get a warranty parts debit overturned??? if so i am open for suggestions....but i really think i am doomed...

Re: warranty parts debits - 08/12/2011
... will tell you that since that fiasco, we have completely changed how we (I) deal with warranty parts. Each & every RO MUST have ME sign off as seeing the parts that were replaced. Then I place them in our warranty parts room on the shelf. Since then,...

Re: warranty parts debits - 08/12/2011
... the same day they ask for them, my manager is insisting i fix this , in all my years of sending parts back i finally made the fatal mistake of pulling the wrong part off the shelf and sending it back...thanks for the advice......

Re: warranty parts debits - 08/16/2011
When dealing with warranty parts we have a stamp the tech is required to use. The parts department is required to sign off on the stamp and take responsibility for taking posession of the part. If the part is not returned and I have a stamp on the hard...

Re: warranty parts debits - 08/16/2011
we are a small dealer and as the parts are given out to the tech the box it came in is left on the shelf until the old one is turned in, then either the parts person,manager or myself signs for the part and tags it and puts it on the shelf and signs off...

Re: warranty parts debits - 08/24/2011
CONTACT YOUR DMA AND TELL THEM THE SITUATION...SOMETIMES THEY CAN HELP YOU WITH GETTING THE DEBIT TURNED AROUND

LIFETIME WARRANTY PARTS - 03/29/2010
OK I HAVE MY VERY FIRST LIFETIME WARRANTY PART EVER AND HAVE NO CLUE WHAT I NEED TO DO TO GET IT TO PAY....GET REJECT 807-WARRANTY TIME LIMIT EXCEEDED(PARTS).......ANY AND ALL HELP IS GREATLY APPRECIATED!!!

Re: LIFETIME WARRANTY PARTS - 03/29/2010
Per message G_0000050657 from 03/02/2010, you need to use ZPTI and if over 12/12 you need an Autho A or Policy Decision

Re: LIFETIME WARRANTY PARTS - 03/29/2010
THANKS SOOOOO MUCH!!!

Warranty Parts Expediting - 05/25/2022
When a technician needs a part and the parts department doesn’t have the part in stock, dealers have options with getting the needed part sooner rather than later.  GM has a program called Parts Expediting that provides dealers with the option...

Warranty Parts Center Process Requirements - 08/30/2021
The GM WPC process is the common method used to obtain parts replaced at dealerships to better understand and help resolve product issues. The WPC will issue specific part return requests through the Global Warranty Management (GWM) system to obtain the...

Warranty Parts Center - 05/22/2017
All parts related to the specific labor operation being requested should be bundled together and shipped in one box. Include a copy of the GWM Parts Return shipping label, a copy of the job card with technician comments, and other related documentation.  Quick...

Warranty Parts Turn-In - 12/21/2017
The latest on warranty and policy parts: Following a warranty repair, all parts are to be turned into the parts department by technicians for tagging, retention, and/or return.  The requirement for the parts department to acknowledge receipt of warranty...

Warranty Parts Return - Correction - 08/22/2017
In the July edition of the Warranty News, we stated that receipt acknowledged by the parts department is no longer a documentation requirement; however this may not be the case. Until we receive further clarification, our advice is to follow Service Policies...

Warranty Parts Center Bulletin Update - 09/22/2020
The Warranty Parts Center bulletin, 99-00-89-019, has been updated. The most current version of the bulletin provides an updated phone number for the WPC when it is necessary to contact customer assistance for assistance with returning one of a kind parts...

Warranty Parts Center (WPC): - 07/30/2020
Our forum users brought to light an important change with the UPS Complete View Returns Interface (GM Warranty Part Returns-UPS Shipping Interface) that took effect June 15, 2020. These temporary changes are a result of security protocol updates at UPS.  From...

Warranty Parts - 08/30/2012
 After a warranty repair has been performed, all parts are to be turned into the parts department by the technician for tagging, retention, and/or return. The service agent is required to retain the part for a minimum of 15 days after the transaction...

The Warranty Parts Center and Customer Enthusiasm - 06/06/2012
The Warranty Parts Center occasionally posts a Global message pertaining to circumstances where a high number of certain parts returned are found to be not defective. A recent message specifies steering wheels that were returned, examined, and many found...

Turning in Defective Warranty Parts - 09/26/2024
Following a warranty repair, ALL parts are to be turned into the Parts Department by the technician for retention and/or return. Retained warranty parts (including batteries) must be identified with the job card number and the last 8 digits of the VIN....

Warranty Parts Center Paperwork - 02/27/2020
When the Warranty Parts Center requests parts be returned for evaluation, equally important is the paper documentation. Job Card Information is critical to analyzing product issues. Detailed concern, cause, and failure contained in the job card helps...

100% Policy and Part Warranties - 02/27/2020
Take note of the following parts and accessories warranty policies that apply in situations when a Policy Decision has been made, as well as a few other part warranty policies.  GM Dealer Parts and Accessories Warranty _ Parts P&P Article 1.1.1:...

Some Warranty Parts Center Process Requirements - 12/02/2019
Bulletin 99-00-89-019 details several processes required by the Warranty Parts Center. This is a very long bulletin with many steps and details, including legal requirements, so we are going to delve into these processes with newsletter articles over...

Re: Question? Can you claim towing on a parts warranty repair? 12/12 - 11/27/2009
Actually, you can claim towing on parts warranty if it is a dealer installed part within 12/12. See P&P article 1.2.4.6 - Towing Policies: >"Towing policies covered in Article 1.5.14 also apply to >covered repairs under the GM Parts and Accessories...

Forum - 07/06/2022
Parts warranty is based on the open date of the original installation RO. If you did another parts warranty in the middle it does not reset. You go by the original purchase.

Re: recall 14772 - 03/17/2015
You would look up the op code for the torque sensor in the ltg for that vehicle. It would be a parts warranty.

Forum - 04/15/2021
You would have to h route the claim explaning that this  is the aux battery, and they have the exact part # and labor op and not a parts warranty

Forum - 04/01/2020
Transaction type is ZPTI- parts warranty service agent installed, labor op is steering gear replacement and part # is 19321399

Forum - 06/06/2018
I would think if it failed as a cause of a manufacturer defect, it would be covered as a parts warranty using the labor operation for the part itself.

Re: Tonneau cover opcode - 05/24/2011
Have you tried using the parts warranty coding? That might get you around the options crap.

Re: srta trans warranty - 11/16/2010
I WOULD THINK THE SERVICE DEPT WOULD CHECK THE TRANSMISSION TO SEE WHAT THE PROBLEM IS BEFORE THEY DO THE PARTS WARRANTY

Forum - 01/17/2025
If it was replaced in March of '24, and is a manufacture's defect now, it should be replaced under parts warranty

Forum - 02/10/2025
so if we replace lifters under service parts warranty and they fail within 24 months they are covered? 

Re: Price of Optikleen on a PDI - 09/10/2013
We get warranty parts at 76% markup and we get Optikleen at $8.04

Re: GOODWRENCH LIMITED LIFETIME GUARANTEE - 03/18/2008
Lifetime warranty parts must be purchased by the customer to be covered.

Re: BATTERY PRICING - 07/16/2009
Thanks a lot. Do we have to change the price every time we have a battery claim??? Is is that the parts dept. doesn't get the price wright in their system or just price changes all the time????? Another question, If the parts dept gets a part in that...

Reject of the Month - 04/27/2011
... just another type of transaction that dealerships handle daily. A common reject associated with a parts warranty claim is for repairs that have been performed beyond the coverage term.The key to avoiding this reject is to take preventative steps before...

Reject of the Month - 12/19/2014
... miles and brought the vehicle to the Warranty Community Member's dealership for repair. The parts warranty transaction was submitted in November and rejected due to the store's restriction on engine and transmission replacements, which the member...

CPO part warranty - 06/10/2022
Since CPO is supposed to be an extension of the NVLW,,,does that then mean by extension that parts replaced under CPO carry the extended 12mth/unlimited miles parts warranty for parts replaced?  all the reference material i can see kinda scoots around...

Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 02/03/2010
I haven't had one of those yet but I would try using ZPTI. It's for parts that fail outside the vehicle warranty period, but within the applicable parts warranty times/mileage parameters. You'll need the original information. It's worth a try!

Parts and Accessories Warranty Coverage - 07/03/2013
Coverage under the GM Service Replacement Parts and Accessories warranty changed at the beginning of this year to 12 months, unlimited mileage for installed parts. Coverage for parts sold over the counter is 12 months as well. This change is very beneficial...

Mail Out Review Trends - 04/17/2017
... with the MOR process has indicated the following trends: Other Labor Hours  Add On Repairs Parts Warranty - Supporting Documentation In regards to transactions with OLH, service management is required to indicate authorization prior to work being...

Parts Retention, Documentation, and Disposal - 04/08/2016
Recent reports of chargebacks during audits due to parts not properly tagged or not turned into the parts department for retention has prompted us to write about the policies for warranty parts retention.  Immediately following a warranty repair,...

Leak or Seep - 06/02/2015
... Article 1.1.1: Seal and gasket failures within 6 months of installation are not covered by the parts warranty. Failures after 6 months and up to 12 months are covered by the parts warranty.  ...

Consumer Part Warranty - 04/02/2020
... mile warranty, whichever comes first. These three components are covered under the Consumer Parts and Accessories warranty when purchased as a retail transaction. The warranty also is applicable for parts replaced under a service contract. It is a Federal...

Forum - 05/16/2024
... too...   ARTICLE 1.3.10 - SERVICE AGENT TRANSACTIONS FOR REIMBURSEMENT - SERVICE REPLACEMENT PARTS The following matrix highlights service replacement parts warranty transactions administration by transaction type and are applicable only following...

Forum - 03/10/2023
... pay then the warranty period is 2 years unlimited (with exceptions) part and labor.  Also the parts warranty does not reset every time it is installed, the 2 year period is based on the customer pay initial installation of the part. It doesn't matter...

Over-The-Counter Part Warranties - 10/01/2013
... service management must be involved and approve the part warranty transaction. Since most parts cannot be tested when they are out of the vehicle, your customer should be asked questions relating to the failure so that proper documentation is obtained...

Reject of the Month - Error code 232 - 08/23/2016
... the vehicle is still covered by the special coverage in both time and miles, as well as within the parts warranty parameter. Based on this policy, the transaction was submitted for payment using the labor operation from the special coverage bulletin,...

Forum - 06/18/2019
It is most likely due to the cap on parts warranty, instead of the olh/parts excessive. All but elite dealers (from my understanding) have claim caps. They are listed in Global Warranty, under service agent profile info

Forum - 08/21/2020
Thanks dwallace for the article suggestion! The following is from the Parts P&P Manual Article 1.1.1:  Seals and Gaskets - Failures within 6 months of installation are not covered by the parts warranty (rationale is the gasket or seal was either...

Reminder: Seals and Gaskets - 09/22/2020
Article 1.1.1 of the Parts Policies & Procedures Manual states that seal and gasket failures within 6 months of installation are not covered by the parts warranty. If a seal or gasket fails within that time frame, GM’s rationale is that the...

Chassis Parts Lifetime Warranty - 05/25/2022
Chassis parts are a group of several parts that carry a lifetime warranty, both ACDelco Gold/Professional and OE, when installed at a GM dealership or sold over the counter. This lifetime warranty is on the part only and is only applicable to the original...

Top 3 Rejects of the Month - 09/19/2011
1.) 807: Warranty time limit exceeded - This reject is typically associated with parts warranty claims. If you believe that you have received this reject in error, confirm that the original install or sales date was submitted correctly on the claim. 2.)...

Part Warranty - Rotors - 09/21/2021
... the technician recommends machining the rotors.  Is the machining covered under the consumer parts warranty?  There aren't any parts being replaced, and the rotors are within the thickness parameters of not needing replacement...

Forum - 05/03/2018
In regards to batteries: The recent changes to the parts warranty terms, effective April 1, 2018, does not affect certain product lines, including batteries - both 12 volt and Advanced Propulsion, engine and transmission assemblies, sheet metal, accessories,...

Re: TRANS REPLACEMENT - 04/14/2009
"GM Parts Powertrain and Performance Parts Warranty Statement - NEW Transfer Case Warranty now 36 months/100,000 miles GM SERVICE REPLACEMENT POWERTRAIN & GM PERFORMANCE PARTS LIMITED WARRANTY FOR: ENGINES, ENGINE COMPONENTS, TRANSMISSIONS, TRANSMISSION...

Warranty Awareness - 03/10/2011
... We all know that warranty can be complicated and frustrating at times. One of the most challenging parts of warranty is understanding who carries what responsibility in the warranty process. Everyone in the service, parts and warranty administration...

Reminder! The 12 Month Part Warranty - 01/24/2013
On January 1, 2013, GM instituted a new parts warranty. GM parts carry a 12-month warranty that has no mileage parameters. This new coverage applies to those parts that were installed on or after January 1, 2013. Parts sold prior to that date will have...

Part Warranty - 09/02/2009
My Parts Manager ask me a question today that I am not sure about. When we replace a part under a parts warranty does the new part get a new 12/12 warranty or only the remaining time and mileage for the defective part.

Forum - 05/10/2018
... amount charged. • See Article 3.3 for required Service Agent records. • Refer to the Parts & Accessories Policies and Procedures Manual Article 1.3.6 for replacement parts warranty towing policies.   And In the Parts & Accessories...

Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/25/2016
I don't believe you should be in the middle of it. You cannot submit a parts warranty on this part, it sounds like your parts department just doesn't want to do the work. How would one know the part is broken without opening the container first? I'm...

Filing and Supporting Documentation - 01/21/2015
... transportation rental agreements and receipts for taxi, bus, fuel, etc.Invoices for non-GM parts purchasesInvoices for outside GM parts purchases and CSO-3 parts expediting freight chargesOriginal invoice copies for outside repairs in conjunction with...

24 Month Warranty - 04/22/2019
On April 1, 2018 GM changed the warranty on Service Replacement parts from 12 months, unlimited miles to 24 months, unlimited miles. This warranty is for both installed parts and parts that are sold over the counter. Since this change is now a year old,...

Subsequent Recall Part Failures - 03/10/2011
... determine if warranty coverage applies and submit either a new vehicle warranty transaction or parts replacement warranty transaction after the repair has been completed. Select the appropriate labour operation from the Labour Time Guide. If there is...

Re: PARTS REPLACEMENT - 09/03/2008
... VEHICLE WARRANTY" WHEN THE VEHICLE IS UNDER 3/36 WARRANTY. I ALWAYS MAKE SURE THE COMMENTS STATE PARTS WARRANTY THOUGH FOR DOCUMENTATION PURPOSES....

PART WARRANTY ON 2002 S10 BLAZER - 03/13/2019
We are having trouble finding a labor code for a power steering hose that is covered under the parts warranty for a 2002 S10 Blazer.  GM Warranty Job Aids are not available for any year for a S10 Blazer.Any ideas?

Ultium PowerUP Charge Station - 08/29/2023
... within the 3-year warranty period, the dealer may not submit labor-related charges in GWM with the parts warranty claim....

Chassis Parts and Lifetime Warranty - 06/26/2019
GM has two categories for chassis parts; one is ACDelco and the other is Original Equipment Manufacturer (OEM). Whether you install an ACDelco Professional or OEM chassis part, the warranty is limited lifetime on the part, and depending on when the part...

Scrapping Parts & Creating a Parts Scrapping Report - 05/29/2019
After a warranty repair, all parts replaced are to be turned into the parts department by technicians for identification, retention, and/or return. It’s important to note that parts must be turned in immediately after a repair. Dealers have reported...

ac delco reman alternator - 08/11/2016
we installed ac delco alt bought from local parts store, came back for another alt. almost year later. parts says we can run under parts warranty,I don't see how? anyone run into this?

Low Cab Forward (LCF) Trucks - 11/29/2016
GM requires that all Warranty Parts from the new 2016-2017 Low Cab Forward trucks (LCF) must be retained. All dealership parts and service personnel should be aware that warranty parts for these vehicles must be retained, tagged, and stored, with return...

Re: GM Tire Program - 04/18/2012
I agree, the Parts Department should be handling the claims for these tires. Considering there is no labor allowance for the "parts warranty" situation and everything else is done through parts including the fact that the money comes through on the open...

August 2021 Recall Update - 07/27/2021
... Takata Inflator – Priority Group 6: The recall has been updated to include a revision to the parts ordering information section. Safety Recall N212328770-02 Front Passenger Airbag Takata Inflator – PG 7: The recall has been updated to include...

LLPW replaces LSG - 12/18/2012
The Limited Lifetime Service Guarantee will be discontinued on December 31, 2012, and the new Limited Lifetime Parts Warranty will be offered be offered by all GM dealerships on eligible parts, effective January 1, 2013. There are no enrollment requirements...

Re: Sp[ecial policy 09275 fuel pump module 07 cobalt - 05/15/2015
Thanks so much for all of the help Kristen was right it is a parts warranty issue and you use the different labor operation to get the warranty claim to pay, again I greatly appreciate all of the help!!

Warranty Claim Code - 03/22/2021
Any warranty, policy, parts warranty, and product field action transactions that involve module programming must include technician documentation of the 12-digit Warranty Claim Code (WCC). The code must also be entered in the SPS Warranty Claim Code field...

Volt Battery warranty - 10/11/2022
... the fact that you replaced a section cover you,,,if your within the time and miles parameters of a parts warranty,,,to replace the entire battery pack?"  And the answer i received was NO it does not.  we are most likely going to run into these...

Re: SPECIAL POLICYS - 02/28/2008
If it a parts warranty (B claim) you would use the regular labor op for cyl head. If it is damage to other parts caused by the spec policy you would claim them under the spec policy labor op. THen you would have to h route it.

Forum - 11/28/2017
... for a reman transmission, as a result recommend proceeding as if this were a typical transmission parts warranty transaction (including completing the cost comparison)....

Error Code 809: no master warranty found - 03/31/2020
I have parts warranty claim on an 2005 Silverado that I'm trying to submit but it was rejected for error code 809: no master warranty found. (can't be authorized must be corrected) Anyone know how to fix this?I double checked the vin and its correct,...

Part Warranty Exceptions - 03/27/2020
Most GM parts have a 24-month, unlimited mileage warranty whether installed or sold over the counter as a customer pay transaction. For a comprehensive list of GM and ACDelco part warranties, refer to the Quick Reference Chart found in the Warranty Administration...

Re: Yet Another Part Warranty Question - 11/10/2009
As the vehicle is 12 years old, it is bound to have worn, brittle, cracked or leaking parts on it. GM's parts warranty only covers the failed part in these circumstances. The service advisor should tell the customer "up front" that damage due to age of...

JLWarranty News Aug 2020 - "Parts Dept and Warranty Compliance"? - 08/04/2020
... I was not able to find those requirements anywhere in P&P under Service P&P Manual or the Parts P&P Manual.  Can anyone tell me if this is just a "recommended" process by JLWarranty or is it required by GM?...

Parts Department and Warranty Compliance - 04/13/2022
The Parts Department typically doesn't have a lot of involvement with warranty repairs, but they do have some. This video addresses some of the responsibilities the Parts Department has in terms of job card and overall compliance. Electronic Service...

Re: srta trans warranty - 09/22/2010
Most over the counter sales are parts only. But engines and transmissions include the labor. The GM Dealer Quick Reference chart on Replacement Parts Warranty lists all the variables. It's a downloadable chart from the P&P. I have that list taped...

Parts and Accessories Warranty - 04/12/2013
GM parts and accessories that are purchased and installed on a customer's vehicle carry warranty coverage for 12 months unlimited miles. Warranty reimbursement is accomplished by submitting transaction type ZPTI and entering the previous job card number,...

Parts Department and Warranty Compliance - 07/30/2020
The Parts Department typically doesn’t have a lot of involvement with warranty repairs, but they do have some. This article addresses some of the responsibilities the Parts Department has in terms of job card and overall compliance.  Electronic...

Seal Part Warranty - 08/11/2015
... manager and I believe the time limit has been reduced. It was 6 months before you could claim a parts warranty, still the same?...

What Would You Do - 03/17 - 02/17/2017
... of the same sensor. The dealership performed the necessary repair and charged the customer for the parts and labor. The customer returned to the Buick GMC dealership a month later with both invoices, one from the Chevrolet store and the other from...

Liftgate strut replacement after recall was performed - 05/01/2018
... shop and liftgate will not stay up. Do I submit this claim as a repeat repair? I know it's not a parts warranty because previous repair (under recall) struts were reoiented....

BIN - 09/26/2023
Bulletin 22NA119, Chevrolet Bolt EV and Bolt EUV High Voltage Battery Safety Recall Replacement Parts Warranty Information, provides an important note associated with job card documentation and service high voltage battery replacements. The replacement...

Re: Part questions - 11/24/2009
Shannon.... review bulletin 99-00-89-019 warranty parts center/corporate parts return program

Re: Seal Part Warranty - 08/11/2015
From P&P Article 1.1.1: Seals and Gaskets • Failures within 6 months of installation are not covered by the parts warranty (rationale is the gasket or seal was either damaged upon installation or the mating surface(s) were improperly prepared). Failures...

Reject of the Month - June 2019 - 05/29/2019
... for 12 months/unlimited miles, which was exceeded by time, coverage at this point in time is for parts only. The original invoice for the installation was attached to the job card to support the part warranty, and the transaction was submitted with Transaction...

GM Service Replacement Part Warranties - 02/25/2021
Most GM service replacement parts replaced at a GM dealership carry a 24-month, unlimited mileage warranty. If the part fails within this warranty period, parts and labor, as well as towing, if necessary, are covered. If the part was sold over the counter,...

Re: Question? Goodwill radio replacment submission - 11/20/2009
THANKS FOR THE RESPONSE MARK, WOULD I HAVE TO H-ROUTE DUE TO RADIO BEING AND EXCHANGE DUE TO NO PART# AND CAN I CLAIM THE .2 ADMIN AND $25.00 NET FOR PARTS WARRANTY?

Re: ISUZU - OVER COUNTER PART - 10/06/2009
WE ARE ENGINE ONLY ON ISUZU SO OUR CLAIMS GO THROUGH ICS. ARE YOU AN ISUZU DEALER ALSO? IF YOU GO THROUGH ICS THEN YOU GO TO THE SERVICE TAB,CLAIM ENTRY TAB, AND THEN PARTS WARRANTY TAB.

Re: Engine Warranty Question - 01/15/2009
Is the customer paying for any of the repair-deductible or labor or anything? Is this a parts warranty to start with? All changes the coverage.

pts warranty - 01/28/2009
Over the counter parts warranty. When submitting through wins do I have to have a vin? (sometimes the guys in pts dont get a vin when the customer brings back the pt) I know, goodtimes for me....!

Re: GOODWILL PARTS FAILURE - 08/27/2009
WE HAVE ALWAYS BEEN TOLD THAT PARTS WARRANTY IS CARVED IN STONE. WHICH IS KINDA FUNNY CONSIDERING ALL THE ROOM THEY GIVE ON EVERYTHING ELSE.

Re: Sp[ecial policy 09275 fuel pump module 07 cobalt - 05/15/2015
It sounds as if it is a parts warranty , so you would submit it as a ZPTI, but you need to use the actual labor op found in SI and not the one listed on the special coverage bulletin.

Re: Is anyone else using Arkona? - 02/12/2014
I have been using Arkona also. No problems uploading parts warranty claims here. Has it been fixed?

Is anyone else using Arkona? - 10/04/2012
I'm just wondering...Since the newest update for Arkona, I've been having issues uploading parts warranty claims. I keep getting the same message about validation errors, invalid messages, and internal firewall errors. I haven't changed my password so...

Field Actions - 06/14/2021
... to think a field action can be performed more than once. Is this correct? If not, can you claim a parts warranty claim? The issue I'm having there, part numbers and opcodes are specific to that field action; I cannot find an opcode for the repair....

Anybody using AutoMate DMS? - 04/03/2019
... Wondering if anyone out there has experience with AutoMate?  Specifically from the Service/Parts/Warranty Admin side, but also how is it overall?  We looked at another (AutoSoft) that looked extremely klunky...Love Reynoilds, but they are WAY...

Re: GM "STEERING SHAFT" CONCERN - 05/08/2008
... GMPP.being as this is the third time in for this repair does it fall within the guide lines for a parts warranty.6-month 6-kmiles....

Forum - 02/19/2018
Are you saying you are replacing an engine that was replaced before, or are you saying you have an engine you installed that you are doing a repair on that will now be considerd parts warranty on the original installation of the engine?

Forum - 12/10/2018
... already been at least 2,500 miles added. To me, that sounds more like a maintenance item than parts warranty. Especially since where we live, we had quite awful and heavy rain and ice....

Warranty Admin - 03/30/2017
What is the Over the Counter parts warranty policy for a transmission.  Customer purchased transmission, 6 months later transmission needed work, not a replacement, but a repair.  Is that covered and do they get labor.  Where can I find...

part warranty in ref. to transmission coverage - 04/30/2010
Help, its month end and i cant seem to get this authorized. I have a parts warranty claim on a 2-1 band replacement l.op k7547 ...the problem is, it is in reference to a previous transmission replacement, so the repair falls within the parameters of...

Ultium PowerUP Warranty - 02/28/2023
... installed in a customer’s home. The chargers are covered under the terms of a 3-year limited parts warranty from the date of purchase, valid only for the original purchaser, non-transferable....

Forum - 06/22/2022
Parts & Accessories Warranty References:  All new or remanufactured GM Parts and Accessories installed by the dealer under the NVLW, Emissions Warranty, or CBGC optional Extended Limited Warranty or 100% Policy are covered, parts and labor, for...

Forum - 04/06/2023
I could be wrong but I thought someone told me that policy and parts warranty doesn't count towards your excess. Someone please correct me if that is not the truth

no labor operations in SI - 06/28/2023
I have a vehicle, 2002 gmc 2500, that doesn't have the labor time guide in SI. I have a parts warranty on it, but have no idea how to find an appropiate labor op.

Forum - 10/02/2023
Base operation code, submit it for GM authorization with an explanation. Yes it is a parts warranty. You cannot submit a recall twice. I am a little confused on your scenario however. You said he installed it and it was defective and latching correct...

Consumer Part Warranty - 09/27/2016
... mile warranty, whichever comes first. These three components are covered under the Consumer Parts and Accessories warranty when purchased as a retail transaction. The warranty also is applicable for parts replaced under a service contract. It is a Federal...

Warranty Part Retention - 10/24/2017
Parts replaced in a warranty repair must be turned into the parts department for retention. These parts must be retained for a minimum of 15 days from the paid date, unless directed otherwise by a GM representative. The exception to this policy is parts...

REPEAT/RELATED REPAIR - 06/12/2020
... due to the purge solenoid already being replaced warranty and paid.  However now I have 2 parts not just the purge solenoid and still only one code.  Cant do it as a parts warranty due to vehicle still being within bumper/bumper coverage....

From the Desk of a Service Manager - 02/04/2010
Take a moment to remember when the last time was that the service manager worked with the parts manager to analyze the state of the dealership's parts inventory and those processes that relate to both the service and parts functions. Maybe the meeting...

Reject of the Month - 06/30/2015
... repair is submitted for payment in Global Warranty Management. The transaction has the appropriate parts, labor, and net items noted with the add on repair indicator checked on the submission. Once submitted, the transaction is electronically reviewed...

Ultium PowerUp Level 2 Home Charger - 01/05/2023
Bulletin 22-NA-215 provides detail on the 3-year limited parts warranty coverage on the Ultium PowerUp Level 2 Home Charger. The chargers are Electric Vehicle drive motor battery chargers designed to be installed in a customer’s home. The warranty...

Parts Warranties - 11/16/2020
This is one of those questions that I'm trying to get clarification on. There's been some confusion with the parts warranty when the part was originally replaced while under warranty. Trying to clarify the parts warranties so that I can relay this...

PARTS ORDERED PRIOR TO WARRANTY EXPIRATION BUT REPAIR NOT DONE UNTIL AFTER EXPIRATION - 06/19/2018
What is the best way to submit a claim where you ordered parts prior to warranty expiration, then the part comes in and customer comes in for repair but the warranty has now expired? My DMA answered me back and said: Run calculator, send me...

Re: What is the correct procedure? - 02/10/2009
YOU NEED A SEPERATE RO FOR THE DEFECTIVE REPLACEMENT. THE CUSTOMER NEEDS TO PAY THE FIRST RO. SUBMIT THE SECOND RO AS PARTS WARRANTY, REFERRING TO THE FIRST RO, DATE AND MILES AND IT SHOULD BE PAID WITH NO TROUBLE. JUST STATE IN YOUR STORY THAT THE...

Parts Scrapping - 04/25/2023
Following a warranty repair, all parts are to be turned into the parts department by technicians for retention and/or return to the WPC. Warranty parts retained must be identified with the job card number. It is recommended to also identify the last 8...

Are You A Good Warranty Administrator Or A Great Warranty Administrator? - 04/27/2011
... warranty administrator checks the WPC part and document return requests daily to make certain parts or documents are returned and administrative allowances and core charges are reimbursed.A good warranty administrator checks the add on repair box for...

Forum - 04/25/2018
... here are some things I have determined that we follow: When a COD replacement battery is sold the parts is warranted for the appropriate term for the grade of battery purchased GM never pays labor on AC Delco warranty replacements, the Delco distributor...

Important Bulletin Updates - 03/27/2020
... battery replacements has been removed. The updated Proper Documentation and Retention of Warranty Parts section supports the elimination of the parts tagging requirement. Check out the most recent version of the Service Management Authorization Matrix...

Re: Yet Another Part Warranty Question - 11/12/2009
A parts warranty is precisely that. The warranty that the manufacturer offers the purchaser for covering defects in material or workmanship of that specific part. If the part itself fails, it's covered. If parts around it fail they are not covered as...

Would this be considered Warrantable? - 10/05/2018
... the TCM and got it programmed. It started as customer pay, then got changed to internal. Now, the Parts Manager is telling the Service Manager it should've been a parts warranty and that GM should pay it and not the parts department. The service Manager...

Re: GM warranty quiz jan 11-2 - 01/21/2011
... is key. ALL warranties except emissions & safety recalls are void as of that date, including any parts warranties. If a part is installed after the branding date & then fails, the normal parts warranty stands unless the failure is deemed part of the...

Special Coverage - 11/21/2022
... parameters of the special coverage adjustment program or within the 24-month, unlimited mileage parts warranty. For either of those situations, transactions should be submitted using the labor operation provided in the special coverage bulletin. The...

Re: no parts to return to wpc - 07/28/2014
It is my understanding that you must email a parts waiver form to warrantypartscenterusa@gm.com.

Re: REMAN PARTS - 09/09/2015
The GM Dealer Replacement Parts Warranty Quick Reference Chart is available in the Parts and Accessories P&P Manual, Article 1.1. The chart may be downloaded from the "download" link in the Attachments area of the Article. Kristen/jlwarranty

Warranty Coverage for Customer Purchased Parts and Accessories - 08/15/2016
A video that covers the different warranty terms on parts that are installed vs parts that are sold to the customer. Format: Video

Submitting claim that was covered when parts ordered but out of warranty when repair was performed. - 09/15/2017
Hi,What is the proper way to submit a claim that when the parts were ordered the vehicle was within coverage but when it return for the repair, it was out of warranty?  Normally I would say use Policy Authorization with explanation, but this vehicle...

Re: lifetime gm parts - 07/21/2011
[quote] conny: YOU USED THE REGULAR WARRANTY YOU NEED TO USE ZPTI FOR PARTS WARRANTY...AND LIST THE JOB CARD NUMBER, DATE AND MILEAGE THE PART WAS INSTALLED.. [/quote] And, if it is over 10 years old, don't forget to mark the VIN not on file box. Sometimes...

Forum - 06/21/2022
... a warranty transaction and it is defective then the second part needs authorization for excessive parts and other hours to diagnose and replace the second component and this is submitted as a single-line transaction. If the installation of a defective...

Required Operating Procedures - 04/08/2016
... on/off punch times.  Policies associated with the documentation and retention of warranty parts is the topic of the sixth point. Parts must be retained for a minimum of 15 days from the paid date or until scrapped by a GM representative. All warranty...

Part Failures during the Same Repair Visit? - 09/30/2021
... during a customer pay repair, the Service Agent should open a second line and submit as a ZPTI parts warranty. Either scenario would require Service Management approval.My question is, If adding a line for the part warranty, Wouldn't this also need added...

Parts - 03/26/2015
Take a walk through the service department and become aware of new/used parts and fluids on or near the technician's work stations. Is the department clean, neat, and free of parts/fluids? Or, are there piles of used parts stacked near the technician's...

WPC Parts Return program - 03/09/2022
The Warranty Parts Center and part return program is an essential process that leads to better vehicle quality, benefiting everyone from part suppliers to service agents, but more importantly the customers who choose to buy GM vehicles. Anyone involved...

ISUZU - PARTS QUESTION - 03/30/2009
MY PARTS DEPARTMENT ALWAYS SEEMS TO MARK UP ISUZU WRONG !! WHAT IS THE ACUTAL WARRANTY PARTS MARKUP FOR ISUZU ????

Administrative Allowance - 10/26/2016
... are not billed out on the warranty job card as a part number and are not allowed the applicable parts markup. A $20 administrative allowance may be submitted in the net/administrative allowance field of the transaction in addition to the $25 parts/handling...

Re: WARRANTY PART SCRAPPING PROCEDURE - 09/14/2010
I USED TO WARRANTY PARTS ON THE SHELVES AND SCRAP THEM TOO AT THE OTHER DEALER I WORKED FOR BUT CHANGED JOBS IN FEBRUARY NOW THE PARTS MANAGER DOES ALL THE SCRAPING

Warranty Policy Deviations - 10/01/2013
... amount of the job card is subject to debit.Lack of adherence to the proper retention of warranty parts. Technicians are responsible for turning in all warranty parts to the parts department. The receipt of those parts must be acknowledged by the parts...

Re: Replaced starter - 02/25/2009
... issue a while back. The easiest way I could find to explain it to my service advisor's was this: Parts warranty only covers parts paid for by the CUSTOMER. If GM pays for the part it's under warranty and therefore it's a repeat repair. Yeah I know,...

It Takes a Village - 12/19/2014
... and we have what it takes to help your service advisors, warranty administrators, technicians, and parts department personnel better understand the entire warranty process. When the entire service department understands what GM's policy requirements...

Forum - 09/26/2018
Parts P&P Article 1.1.1 GM Dealer Parts and Accessories Warranty: Service Agent installed components, effective for purchases on/after April 1, 2018, are covered for 24 months/unlimited miles, whichever occurs first, from the date of installation...

Towing - 07/25/2023
... not to be based on dealership’s warranty labor rates.  Towing is covered with a ZPTI parts warranty; however, it is not covered with a part that is sold over the counter. It is also not included under the GM Certified Service Limited Lifetime...

New to Warranty, 2 tire sensors replaced...Excessive parts or repeat repair? - 10/02/2020
... missed the fact that the op code is for 1 sensor only.  When submitting this, because our parts consist of 2 sensors would this go in as excessive parts?  I may be over thinking this, will I get a reject for repeat repair also, job card does...

Forum - 10/15/2018
... was bad. They had to replace the part with a new one that would program. So in the end, it was a parts warranty. I guess at first it was customer pay because we just thought they couldn't get it programmed, and then the service advisor didn't listen...

Forum - 02/20/2025
... to be involved, and second remember the warranty does not reset each time you do the lifters. The parts warranty is based on the ORIGINAL purchase/installation. Subsequent repairs would be limited to the 2 year unlimited mileage from the first repair...

Forum - 08/13/2021
... under account 662 (labor).  The admin allowance on airbags I put under 688 (adjustment - parts and accessories).  For the radio exchange I put it under 680 (parts warranty claims. This is where our comptroller always has me put them....

Re: Towing on a life time warr part ? - 09/24/2009
... vs. the LSG program. (Based on my search in the forum for "tow" it pulled up my 2007 post with a parts warranty title)....

Re: Engine Warranty Question - 01/15/2009
[quote] Mark: Is the customer paying for any of the repair-deductible or labor or anything? Is this a parts warranty to start with? All changes the coverage. [/quote] Yes, the customer will be paying a $100 deductible, and is NOT part warranty. Original...

wpc part not sent back - 06/10/2015
I have a srta warranty transmission assembly that was supposed to go back to the warranty parts center and it accidentally got sent to the hvy core return center, I was wondering if there is any way I can still get paid for this transmission even though...

Old Labor Op Issue - 10/02/2019
We had a 2004 Silverado need a parts warranty repair for the mode door actuator.  As you may know the dash has to come out for this replacement.  We are instructed to use the labor time guide for a newer model because the lops are gone for a...

exhaust manifold bolts failure warranty coverage - 06/17/2022
... request for it,,,and when you return some bolts you get debited.  plus when you look at the parts warranty coverage chart it says " bolts ,,fasteners,,grommets covered 12mths/unlimited.  So i contacted several different experts and get several...

Special Coverage Within Warranty & Beyond Warranty - 11/25/2020
... parameters of the special coverage adjustment program or within the 24-month, unlimited mileage parts warranty. For either of those situations, transactions should be submitted using the labor operation provided in the special coverage bulletin. The...

Keys for Life Program - 06/02/2015
... is similar, in regards to a GM lifetime program requiring Policy Authorization, to the Lifetime Parts Warranty program. Lifetime parts that are replaced outside of the 12-month window require Policy decision authorization. Unfortunately, at this...

No Open Recalls - 06/08/2011
... Depending on the age/mileage of the vehicle, the repeat repair would be submitted as either a parts warranty or a regular warranty transaction. Another scenario; a different labour operation within the recall may have been performed (such as an inspection)...

Powertrain Components and Part Warranty - 03/23/2023
... to give them the longer warranty when they are still under the powertrain warranty. The Consumer Parts and Accessories warranty applies to those parts that have a warranty that is longer than GM’s standard 24-month, unlimited mile warranty. Federal...

Re: DEALER INSTALLED PART WARRANTY. - 01/05/2016
... during a customer pay repair, the Service Agent should open a second line and submit as a ZPTI parts warranty. Either scenario would require Service Management approval. (From the GWM User Manual,Prepare & Submit Transactions Section, pages 16/17) ...

Re: Process for over the counter parts - 11/09/2012
I always open a repair order for over the counter parts warranty. With proper documentation attached, we've never had any issues getting them paid. I've gotten my local independent shops in the habit of providing docs so it's really easy now. Isn't...

Forum - 02/15/2019
... Information tab (see screen shot below). Emission Control Systems Warranty and Emission Warranty Parts Lists are also available in SI within the Limited Warranty and Owner Assistance Information link (see screen shot below). After selecting the...

Forum - 04/18/2018
... comments supporting the replacement of a lifetime part within the terms of the Limited Lifetime Parts Warranty Program without completion of the PET.  ...

What Would You Do - 04/18 - 03/26/2018
... job card showing installation was attached to support the replacement.The Limited Lifetime Parts Warranty brochure states that, “GM will pay for replacement of the part, and the customer will pay for the cost of labor. The warranty remains in effect...

Forum - 09/19/2017
... the time and mileage parameters of the special coverage adjustment program or within the 12/12 parts warranty. Transactions should be submitted using the labor operation provided in the special coverage bulletin...

Forum - 02/20/2017
Submit a parts warranty transaction for the repair and reimburse the customer??  

Re: Tonneau cover opcode - 06/01/2011
[quote] bhoneycutt1: Have you tried using the parts warranty coding? That might get you around the options crap. [/quote] Do you mean submitting it as ZPTI instead of ZREG?

Battery Replacement - 06/14/2023
... had this issue and how did you handle it? Were you able to get the battery paid. (FYI this is a parts warranty on an engine that the customer previously purchased and had us install).Thanks, Carol...

Forum - 01/31/2024
... dealers and my current dealer doesn't have any PCC claims.  If it is is the shop isn't it a parts warranty claim? ...

WPC Website Decommissioned - 09/04/2013
The Warranty Parts Center no longer has a website as of August 1st, 2013. The website has been around for a long time, but was no longer necessary since WPC requests have been on the GWM system since its launch in 2009. The website had its merits however;...

WPC Website Decommissioned - 09/04/2013
The Warranty Parts Center no longer has a website as of August 1st, 2013. The website has been around for a long time, but was no longer necessary since WPC requests have been on the GWM system since its launch in 2009. The website had its merits however;...

What Would You Do? - 08/23 - 07/25/2023
... the Limited Lifetime Service Guarantee (LSG) and offered the Certified Service Limited Lifetime Parts Warranty (LLPW). Limited Lifetime Parts are covered as long as the original purchaser still owns the vehicle. Dealers that were enrolled in GM Goodwrench...

HazMat - 03/23/2024
When returning parts to the Warranty Parts Center, any part that is considered hazardous material must be shipped using Central Transport. Some common automotive hazardous material includes: air bags, seat belt pretensioners, batteries (including Volt...

What Would You Do? - 02/24 - 01/29/2024
... the engine required replacement due to a bad crankshaft reluctor ring. It was also noted that parts were transferred from the old engine to the new and the crankshaft learn procedure was performed. Codes were cleared and the vehicle was road...

Warranty Blocks and Branded Titles - 01/28/2020
... guidelines and with transaction type ZREG, would also require GM authorization. Replacement Parts Warranties - Warranty coverage for a replacement part applies if the failure is within the parts warranty coverage period and is due to a defect in material...

Re: no parts to return to wpc - 07/28/2014
I have faxed a copy of the job card to the warranty parts center before stating the part requested was missing or lost no part to return..and have called before too..

Re: Customer enthusiasm Transmission parts return? - 11/12/2015
i think the warranty parts center can call back a part no matter what kind of claim it is..never heard of anything they could not call back...

Re: Product safety 14116 Electric Power Steering Assist - 08/19/2015
the warranty parts center does inspect some but they also send some back to the suppliers who request them for inspection to find out if the part has failed..

GMPP - 04/22/2019
Good Morning, Do we need to retain GMPP warranty parts for the allowed 15 days. Service advisor question this.  Thank you

The New Policies and Procedures Manual - 10/31/2014
... Storage, and PDI Policy ManualCustomer Assistance, Training, Tools, and TAC Policy ManualThe Parts & Accessories Policies and Procedures manual can be found in the same section. Changes in policies are easily identified as they will be highlighted...

Forum - 06/20/2018
Refer to the Service Replacement Parts and Accessories Warranty Quick Reference Chart available within the Resources tab above and also in the Parts Policies & Procedures Manual Article 1.1: Parts replaced under new vehicle warranty will be covered...

Forum - 04/02/2019
Is your parts department marking the parts at your standard warranty mark-up? We went back and forth, for some time, until the parts manager fixed the warranty oil & filters, under warranty, to a lower mark-up. Now, when I have a 'repair' that requires...

Forum - 03/12/2019
Hi! The warranty parts expediting program only provides reimbursement for GM parts expedited for warranty repairs (repairs performed during any Applicable Warranty period - e.g. bumper to bumper, powertrain).

Non-GM Parts and Components - 10/12/2007
GM does not warranty non-GM parts and/or calibrations. Warranty coverage is void if parts and/or control module calibrations are used that were not issued through GM for those components and are damaged or affected by the installation of the non-GM component...

Required Operating Procedures aka The 18 Point Bulletin - 07/30/2013
... card prior to the work being performed. Service management approval is now also required for all parts warranty transactions (type ZPTI and ZPTC) and for car rental days in excess of 2 days.Point 3 - Accurate and Complete Customer Condition, Cause and...

Special Parts Return - 07/03/2013
We're all familiar with the Warranty Parts Center and the process where GM requests certain parts be returned for examination to better understand and help resolve product issues. There is also a parts return program that GM refers to as "Special Parts...

Parts Sold Over-The-Counter - 07/02/2012
GM Parts and Accessories installed at a GM dealership always have at least a 12-month/12,000 mile warranty. A part that is sold over-the-counter has warranty coverage of 12 months; mileage is not a factor. Coverage for those parts installed at the dealership...

Forum - 10/02/2017
How many warranty administrators out there handle parts returns/scrapping or returning of these special items like inflators?  I have never had to do any of it, ever!  The only part I play in the process is giving the parts department the information...

Forum - 01/30/2024
Glad you found your answer! A good resource is the GM Service Replacement Parts and Accessories Warranty Quick Reference Chart. The chart provides coverage detail for both dealer installed and sold OTC. (Parts Policies & Procedures Manual, Article...

Forum - 01/05/2024
... was out of warranty. Should have a PET (depending on the situation) or you could be looking at a parts warranty situation. Without more detail it is hard to say.  ...

May Newsletter Insert Correction - 05/19/2009
... May's Warranty News contains incorrect information. The first sentence: "When GM requests that parts be returned to the Warranty Parts Center, dealers are allowed to claim up to 0.3 for their time involved in packaging and returning those parts." does...

A Few Facts about Special Coverage Adjustments - 08/23/2016
... the time and mileage parameters of the special coverage adjustment program or within the 12 month parts warranty. Transactions should be submitted using the labor operation provided in the special coverage bulletin.  Finally, if a customer's vehicle...

Limited Parts Return - 10/03/2014
On September 15, 2014, the Warranty Parts Center established a limited parts return for parts replaced in accordance with recalls 14030, 14115, 14152, and 14187. The part return requests will follow the standard parts return requirement.  Dealers...

Re: Warranty Part Retention - 01/25/2012
I WORKED AT A SMALL DEALER TOO AND STILL DO.,AND DID ALL THE PARTS SCRAPPING. GUESS EVERYONE HAS PARTS SHELVES MARKED 1 TO 0..THE LAST NUMBER OF THE JOB CARDS..I HAD A BUGGY IN THE PARTS DEPT FOR ALL THE WARRANTY PARTS TO BE PUT IN AND DAILY I EMPTIED...

Process for over the counter parts - 11/09/2012
... a dumb question. I have been told that when an outside repair facility does an over the counter parts exchange (part only) that a Job Card does not need to be opened and that I can just enter all of my info from the Parts invoice directly. However,...

Forum - 11/19/2020
Hi CarolRoyal!  The GM Service Replacement Parts and Accessories Warranty Quick Reference Chart in the Parts Policies and Procedures Manual (page 108) is a helpful reference tool.  Failed parts replaced under warranty or 100% policy are...

Forum - 08/24/2020
That is how I handle parts warranties, blocked by master warranty. 

Part Return Tips - 01/24/2013
... seven days a week. Access the website with the dealerships BAC. Review Service Agent Open Parts Return Requests in GWM in the Prepare Parts Return tab. Part return requests can be viewed for a one month time frame up to a year.All parts less than...

Re: TRANSAXLE WARRANTY - 06/19/2009
P&P Article 1.1.3.2.1 GM Service Replacement Powertrain and GM Performance Parts Limited Warranty... under "Policies" ... "NOTE: See warranty certificate for specific coverage. The GM Goodwrench Transmission Limited Warranty Statement provides warranty...

Re: Keys for Life Program - 05/28/2015
... would appear that GWM does not recognize the lifetime coverage for the keys, similar to a Lifetime Parts Warranty covered component that exceeds the 12 months from previous install. Since the system does not recognize the extended warranty term, it is...

CPO and the WPC - 07/30/2019
Should we be retaining CPO warranty parts for the WPC?For some reason the parts department has decided this is not required...I have checked a few resources and can not find where it states specifically CPO parts retention.  

Warranty Blocks and Branded Titles - 05/23/2023
... and must be honored under the terms of the individual maintenance program guidelines. Replacement Parts Warranties - Warranty coverage for a replacement part applies if the failure is within the parts warranty coverage period and is due to a defect in...

December 2019 Recall Update - 12/02/2019
... Sierra 2500/3500 trucks equipped with a 6.6L, 8-cylinder diesel engine has been revised to include parts, warranty, and service procedure updates.  Safety Recall N182206311-03: Diesel Engine Block Heater Cord: The recall that affects certain 2017-19...

Ignition Switch Recall Update - 07/01/2014
... RequestAll ignition switch recall claims that paid in the 15 days prior to May 28, 2014, for which parts have already been returned to the WPC will cause a second WPC request to be generated for these same parts. It is necessary to send an email to your...

Customer Pay Service Offer - 11/25/2014
... Manual. Additionally, the eligible service must include a part covered by the Limited Lifetime Parts Warranty. The program is in effect from November 1, through December 31, 2014.Eligible LLPW components include the following: air conditioning accumulators,...

Global Warranty Management System Part Returns - 01/06/2010
The proper method to return parts to the Warranty Parts Center (WPC) for those dealers using Global Warranty Management (GWM) is as follows:Click on the Generate Shipping Label linkComplete all the information in the boxes with the red asterisk...

Forum - 04/10/2019
... over the counter and then if it fails and is repaired by a dealer or independent shop it covers parts and labor. 1. Parts and labor warranty when installed by a GM Dealer or qualified installing Independent Service Center (ISC). 2. Parts and labor warranty...

Part Return - 08/10/2010
The Part Return Process was developed to facilitate movement of parts from the service agent to GM. The process normally involves sending the parts to the Warranty Parts Center. In some cases, parts may be shipped directly to an engineering facility or...

Parts Expediting - 03/23/2023
If the GWM system is used properly there should not be any incurred postage costs for the Service Agent’s parts returns. However, if there are special packaging costs, the costs should be submitted in the Freight & Postage field of the Net Item...

Replacement Parts and Accessories - 06/20/2022
The warranty terms for dealer installed GM service replacement parts is 24 months/unlimited miles, whichever occurs first, from the date of installation (parts and labor). This warranty is applicable to all GM parts and accessories purchased through a...

Forum - 03/15/2024
... At mine, frequently the advisors write up as customer pay, then my lines get changed to warranty. Parts bills out as customer pay, advisor doesn't let parts know to change the prices to warranty, I submit, GM pays warranty, and I have to have parts go...

Battery Policies - 09/24/2019
... warranty, it is still covered for 12 months. This is the one and only situation where a ZPTI parts warranty can be claimed for a battery.  A policy repair can never be initiated on a battery replacement. Batteries are covered under the bumper-to-bumper...

Forum - 08/21/2020
... to put it through as a ZREG and just put notes in the general comments section to identify it as a parts warranty from a customer purchase, reference the original job card and date. Maybe someone else could shed some perspective. I sometimes have issues...

WPC Parts Return Program - 10/26/2016
The Warranty Parts Center and the part return program is an essential process that leads to better vehicle quality, benefiting everyone from part suppliers to service agents, but more importantly, the customers who choose to buy GM vehicles. Anyone involved...

Process Changes to the WPC Program - 01/23/2017
The Warranty Parts Center will issue specific part return requests through GWM. These requests must be addressed quickly, and parts, along with the job card and other supporting documentation, must be returned within 21 days of the initial request.  Service...

Part Return Program - 12/15/2011
The Warranty Parts Center and the part return program is an essential process that leads to better vehicle quality, benefiting everyone from part suppliers to service agents, but more importantly the customers who choose to buy GM vehicles. Anyone involved...

Forum - 03/12/2025
... during a customer pay repair, the Service Agent should open a second line and submit as a ZPTI parts warranty. Either scenario would require Service Management approval....

Important Bulletins & Bulletin Updates - 10/31/2024
... in addition to a copy of the battery test result printout. Bulletin 99-00-89-019Z GWM Warranty Parts Center (WPC) Parts Return Program Information bulletin was updated on October 1, 2024. The revision includes the addition of the 2025MY. The bulletin...

Re: Repeat Repair signature needed if on a different area of the vehicle? - 10/27/2012
... covering your own butt. The P&P tells us that SM approval is needed for repeat/related repairs, parts warranty, olh, added lines, change of sale type, goodwill auth, policy auth. The repair you had unless it's using the same labor op is a related repair....

Re: Non LPO Accessories Warranty - 10/18/2013
If this was installed as a "DEALER INSTALLED GM ACCESSORY", I think you're ok to use Op Code 0522230. If this was a parts purchase, and installed "after the fact", you're passed the parts warranty period, and might have to try a customer participation...

What Would You Do - 06/20 - 05/28/2020
... transaction rejected with an error for vehicle out of warranty based on mileage and parts excessive for the submitted labor operation.After review, the warranty administrator determined that the PET did not include the additional seals. How should the...

Forum - 04/26/2018
Customer purchased batteries are not covered through GM warranty, the exchange is handled through the parts department.  You shouldn't have anything to do with a parts warranty battery. Per aricle 2.8.7 in P&P Customer Purchased an ACDelco Battery The...

GM warranty quiz jan 11-2 - 01/21/2011
... (over the counter or dealer installed) & 6 months later this alternator fails, because GM parts are warrantied for 12/12 then a claim would be filed for parts warranty. Am I wrong? ...

Remanufactured and Refurbished Parts Disclosure - 12/15/2011
Customer pay repairs typically involve parts and labour. There isn't much negotiation when it comes to the labour costs; however, there are choices when choosing which grade of parts to install on the vehicle. Some customers may want a mid or lower grade...

Forum - 02/15/2022
... as the ISTORE. You can find service materials such as multi-point inspection forms, warranty parts tags, seat covers, clothing etc.... It's billed to your open parts account. Really about the only thing i order is the parts tags and the inspection f...

Forum - 03/03/2023
... at P&P section 5.14 it has some decent information. (this is not all of it) 5.14 - Warranty Parts Expediting GM will reimburse Service Agent for GM parts obtained locally and expenses incurred for expediting GM parts not in Service Agent inventory...

Forum - 06/14/2019
It would be parts warranty but you'd better have a good story. Opcode is still restricted and will require WSC approval. They will dump anything over 7,500 miles now unless it is a CSAT or ZPTI.  

Parts Scrapping Report - 05/09/2014
Global Warranty Management is able to generate a report that can be used by the Parts Department for the scrapping of warranty parts once the 15-day retention period expires. To build a part scrapping report access the "Analyze Warranty" tab and...

Re: SPECIAL POLICYS - 02/27/2008
... still be within both the time and mileage parameters of the Special Coverage or within the 12/12 parts warranty. Claims should be submitted using the Special Coverage Labor Operation" --GM P&P 1.4.1a I can't remember for sure but you may have to H-route....

Re: LOCAL FREIGHT & OVERNIGHT FREIGHT - 04/07/2008
Check out bulletin 99-00-89-021E on Expediting Warranty Parts. Also P&P 1.5.18- Neither place really spells out when you can use it other than "any applicable GM Warranty period." However I have been told by AVM's and others Reg. Warranty, Claim types...

Parts Reminders - 06/30/2011
1. All part names, numbers, quantities and prices are to be recorded on, or attached to the job card. 2. Non-GM parts are to be claimed in the parts field of the transaction with the reason for their use documented on the job card. The corresponding dealer...

Reject of the Month - 01/10/2014
... by empowered service agents if the condition is due to an additional manufacturing defect and/or parts warranty. If the transaction is beyond the service agent's empowerment, it must be routed for review. In the case of our transaction example,...

Where are the Manuals? - 03/11/2013
... & Tools. When you select the link to open the manual, you will find other important manuals.Parts and Accessories Policies and Procedures Manual - As the name implies, this is the manual for the parts department.  Global Warranty Management...

WPC Temporary Changes - 06/23/2020
... site. GM has an attachment in message number GCUS-9-9602 to walk users through the entire Warranty Parts Center (WPC) Part Return shipping process.   This is a temporary process to accommodate the new UPS requirements. A solution is in development...

The Warranty Claim Code - 12/02/2019
Any warranty, policy, parts warranty, and product field action transactions that involve module programming must include technician documentation of the Warranty Claim Code (WCC). It is also a requirement that the code is entered in the SPS Warranty Claim...

When Not to Add a Warranty Line - 07/30/2019
... defective. In this situation, you do NOT add a line for the replacement of the second part. Both parts and the additional labor, that will be claimed as Other Labor Hours, must be billed out on the original line. Service management approval for OLH does...

Re: Part questions - 11/30/2009
It's not a warranty parts return that I have - it's marked as an "exchange return". Any idea what I do now? I'm lost when it comes to parts - I think my parts dept. is too!

Becky - 11/13/2007
If you are talking about the scrapping of the warranty parts after the 15 day waiting peroid after the repair is paid, you should not have to have a copy of the RO. RO copies have to be returned to WPC for parts return requests, not when you are jus...

The History of a Warranty Claim Submission - 01/06/2010
... main line applications out to dealers for vehicle distribution, finance, warranty, services and parts management systems.2000 - 2009: GM ACCESS and GM DealerWorld were launched, replacing Dealer Communications System (DCS). While integrated systems were...

Supporting Documentation - 01/29/2024
... transportation rental agreements and receipts for taxi, bus, fuel, etc. Invoices for all GM parts purchases and for CSO-3 parts expediting freight charges Original parts slips or job cards for service replacement parts warranty transactions ACDelco battery...

PRA Update - 09/25/2023
... List.  Remember that the PRA process is required for ZREG transactions and dealer installed parts warranty ZPTI transactions for components that are included on the restricted list.  The process uses the CSMT app to submit an authorization...

Parts Retention - 05/29/2020
Parts removed from a warranty repair are required to be retained by dealerships for seven days, with the exception of core and recall parts that must be kept for only three days. These parts must be turned in by the technicians when a repair is completed....

Emissions Warranty Coverage - 06/26/2024
... Act. Components that are covered under the Federal Warranty are listed under the Emission Warranty Parts List found in the vehicle’s Limited Warranty and Owner Assistance Information Booklet, applicable to each make/model year vehicle. Covered...

WPC - 08/27/2019
The Warranty Parts Center bulletin, 99-00-89-019, has been revised to include the 2020 model year, and to update the shipping process sections. For parts exceeding 100 lbs, or are oversized, the Central Transport Bill of Lading form specifies class 70...

WPC Process Overview - 12/26/2023
The GM WPC, (Warranty Parts Center), process is used to obtain parts replaced at dealerships to better understand and help resolve product issues. The WPC will issue specific part return requests through the Global Warranty Management (GWM) system to...

Emissions Warranty Coverage - 09/25/2023
... Act. Components that are covered under the Federal Warranty are listed under the Emission Warranty Parts List found in the vehicle’s Limited Warranty and Owner Assistance Information Booklet, applicable to each make/model year vehicle. Covered...

Warranty Claim Code - 12/19/2018
Any warranty, policy, parts warranty, and product field action transactions that involve module programming must include technician documentation of the 10-digit Warranty Claim Code (WCC). The code must also be entered in the SPS Warranty Claim Code field...

Forum - 04/09/2019
Hi Candy! I would also handle this as a ZPTC transaction. Parts P&P Article 1.1.3 (Powertrain Warranty Form): Parts and labor warranty when the engine/auto-transmission/transfer case is sold over the counter and repaired by a GM Dealer...

Global Warranty Tips - 03/11/2010
... by submitting the transaction as a regular warranty claim (including the 3 C's, labour operation, parts) and entering the participation amount in the Customer Participation Amount box located near the end of the transaction submission, below the pricing...

Forum - 11/14/2017
Reference the GM Service Replacement Parts and Accessories Warranty Quick Reference Chart located within the Parts Policies & Procedures Manual Article 1.1 GM Accessories (excluding Associated Accessories): Dealer Installed*:If dealer installed and...

Forum - 03/20/2023
Could you send this to me as well? My parts department has been providing me papers with each RO and part number that they have on their warranty parts shelf. This gets the job done, but it is very time consuming and inconsistent (just whenever someone...

A Pending Debit - 12/15/2011
The Warranty Parts Center parts return program is an important process for GM that allows a better understanding of vehicle product issues. This program is far from new; dealers have been asked to return parts to the center for analysis for many years....

Forum - 01/29/2025
... during a customer pay repair, the dealer should open a second line and submit as a ZPTI parts warranty). Both scenarios require service management authorization. Same job card-same line, OLH for second replacement. Management authorization for parts...

Forum - 01/07/2025
... in the Component Warranty Coverage field dropdown list on the Policy Tool form (e.g., replacement parts warranty), select the closest option related to the repair. Enter the time and mileage end dates of the coverage selected to determine the starting...

Warranty Performance Analysis - 02/04/2010
... at some of your numbers:Customer Labor    Sales _____________    Parts ________  Total _________ Customer Labor    Gross Profit ________    Parts ________  Total _________ Warranty...

Forum - 03/12/2018
I think there is a fine line for it. In P&P article 2.15 Warranty Parts Expediting, it says:   "Warranty Parts Expediting GM will reimburse the Service Agent for GM parts obtained locally and expenses incurred for expediting GM parts not in Service...

Field Action Parts - 08/22/2022
... Manual: Article 7.2 Disposition of Defective Material: Service agents may scrap field action parts upon receipt of claim payment unless a return request is received. As a reminder: Warranty parts retained must be identified with the job card number....

Branded Titles and Warranty Blocks - 12/21/2017
... coverage for a part warranty, transaction type ZPTI or ZPTC, applies if the failure is within the parts warranty coverage period and is due to a defect in material or workmanship. If these transaction types show up as blocked, the transaction would need...

Up Assembly Process - 01/27/2021
When GM Customer Care and Aftersales (CCA) is unable to fulfill a parts order within a reasonable amount of time on an open SPAC case, CCA may ship an alternate part or an up assembly (assembly/unit/kit, which contains the specific part needed) if one...

REMAN PARTS - 09/09/2015
... WARRANTY. WHEN SUBMITTING A CLAIM YOU HAD TO H ROUTE IT BECAUSE THE SYSTEM ONLY SEES THE 12/12 PARTS WARRANTY. NOW I CAN'T FIND IT :-/ DOES ANY ONE KNOW WHERE I CAN FIND SOME INFORMATION REGARDING THE WARRANTY ON THESE REMAN PARTS? THANKS, CAROL...

Forum - 03/26/2019
... are a one time event, unless the recall bulletin states otherwise. Most GM Service Replacement parts include a 24 month/unlimited miles part warranty, effective 4/1/2018. Refer to the GM Service Replacement Parts and Accessories Warranty Quick Reference...

Anatomy of a Warranty Block - 04/27/2011
... superchargers, and so on. The vehicle may also be subject to warranty blocks for non-performance parts such as aftermarket audio and video equipment that has compromised the vehicles electrical or safety systems. Exterior modifications can also lead...

Forum - 12/11/2017
... under the terms of the individual maintenance program guidelines. ·        Replacement Parts Warranties - Warranty coverage for a replacement part applies if the failure is within the parts warranty coverage period and is due to a defect in...

PARTS - 07/16/2010
JUST WONDERING HOW LONG TO HOLD PARTS FOR WARRANTY.SEEMS LIKE IT SHOULD STILL BE 30 DAYS?JUST SEEING WHAT EVERYONE ESLE DOES THANKS

Re: WARRANTY PART SCRAPPING PROCEDURE - 05/10/2010
Your parts departments deal with warranty parts? Lucky. I go through the warranty part shelves once a month & pull all the parts over 30 days. I check the RO numbers prior to scrapping. Since we've been on GWM I pretty much know what is paid & what...

Forum - 11/03/2021
... it.. I would make a customer pay-type ticket ($0/0 time cost) to remove and note tech. Then when parts available, the vehicle can be given to that tech to replace jack. That is how we treat instances where warranty parts have to be ordered already...

Seat Cover Replacement Restrictions - 02/27/2014
... Replacement This new authorization requirement is the result of previous inspections of seat trim parts at the Warranty Parts Center where greater than 70% of the trim pieces inspected did not show defects in material and workmanship. Many of the parts...

Cores - 10/26/2021
All Warranty core parts (except ESC and BSC exchange parts) must be retained for 72 hours beyond receipt of the Transaction Summary showing claim credit. If a WPC return request is not received through the GWM system within 72 hours of receipt of a GWM...

Bulletin Updates - 07/30/2024
... for claims submitted under the New Vehicle Limited Warranty (ZREG) or Dealer-Installed Parts Warranty (ZPTI).  A picture of the Signal Detection screen must be captured as confirmation that the VIN of the transmitter key fob is the same as the service...

Forum - 01/27/2021
... is the case, it would be handled as an over the counter sale, and the dealership could warranty parts and labor as long as the customer did not attempt the repair themselves. The warranty date/mileage would be based on the original sale of the purchase...

Powertrain Contact Center - 02/28/2023
... powertrain inquiries Provide powertrain technical support Dealership locator for powertrain parts Process powertrain warranty transactions For warranty consideration on any replacement GM engine, transmission, transfer case, or GM Performance Parts...

Part Rejects - 04/03/2014
... dollar amount and anything over that unknown amount will cause a reject. The reject, 072: total parts amount exceeds the allowance for labour code 1234567, can be corrected at the dealership level with authorization code P. Most service agents have empowerment...

TPM - 03/08/2012
... took place or accessory wheels were added. Because of this technology, TPM's are on warranty parts return request to enable engineers to investigate the cause for customer complaint. Ensure that TPM's replaced as a warranty transaction are held and tagged...

Sublet Repairs - 07/29/2015
... been done at the dealership. When submitting a warranty transaction that involves a sublet repair, parts, labor, and net item amounts are submitted as a single amount in the sublet net item field. If that amount exceeds the cost of published parts, labor,...

Administrative Allowance - 10/23/2017
... are not billed out on the warranty job card as a part number and are not allowed the applicable parts markup. A $20 administrative allowance may be submitted in the Net/Administrative Allowance field of the transaction in addition to the $25 parts/handling...

two parts, two labor ops, but switched the parts..... - 12/23/2009
I was rejected for part number incompatible for switching the parts from one labor op to another. E8434 should be "motor", E7680 "column". Both on same line. Got these two switched, but not sure the correct way to correct the issue....dumb.....dumbe...

Re: two parts, two labor ops, but switched the parts..... - 12/28/2009
... REENTER AS IT ATTACHING THE CORRECT PART TO THE CORRECT LABOR OPS //// BUT IF YOU ARE ON GLOBAL WARRANTY IF SO - NOT A CLUE, WE ARE NOT ON IT YET...

Re: two parts, two labor ops, but switched the parts..... - 12/28/2009
Yes, two parts and two labor ops on one line. One paid with wrong part, second one rejected with wrong part. We are in WA. Still not on Global Warranty, and not looking forward to using it. I'm the only one in the dealership that has done the training....should...

Re: two parts, two labor ops, but switched the parts..... - 12/29/2009
I agree with Rhonda on just manually entering them. But you would need to do a self debit on the one that paid with the wrong part on it first and then when you re-submit it with the correct part it will need a "B" auth.

Re: two parts, two labor ops, but switched the parts..... - 12/29/2009
I agree with Rhonda on just manually entering them. But you would need to do a self debit on the one that paid with the wrong part on it first and then when you re-submit it with the correct part it will need a "B" auth. THAT'S IT! Thanks, I couldn't ...

Re: Parts Expediting & Freight for parts expediting - 04/21/2009
Thats a good idea Rhonda, I will try putting both together next time! I'm really trying to get my S.M. to cut back on using so many B auths. Brian

Parts Expediting & Freight for parts expediting - 04/16/2009
We purchased a torque converter from another dealer for a warranty claim. Put the TC, related parts & labor on one line. Used Z5000 to recover the cost difference from purchasing from another dealer. The freight to ship this item was $120, so I used...

Re: Parts Expediting & Freight for parts expediting - 04/16/2009
I think with both types of expediting I would have used just the Z5001 and claimed it all under one labor op. I think you could try the B auth. and see if it works but may have to H-route now.

Re: Parts Expediting & Freight for parts expediting - 04/16/2009
I ALWAYS PICK WHICH ONE HAS THE HIGHER AMOUNT & THEN CLAIM THEM BOTH UNDER THAT WITH NO PROBLEM

ZSET-Parts installed by parts department - 03/20/2020
My question is alot of the time our customers purchase accessories (mainly floor liners) at parts counter and our parts employees install them.  Do we still need to make an RO to complete the ZSET transaction or can we use a counter ticket to...

June 2014 Recall Update - 06/06/2014
... that connect to the pump. The fuel line o-rings may be re-used if they are not damaged.Service Parts Safety Recall 13421: Fuel Transfer Pump: Various serviced vehicles equipped with a 6.6L diesel engine and dual fuel tanks may have had a suspect part...

Parts Ceiling: Making Adjustments for Additional Parts - 03/10/2011
On occasion, a repair or campaign comes along that may require additional parts based on the condition of certain components, gaskets, or seals. If the transaction is submitted with the additional parts it will most likely reject. Dealing with these...

Parts and Causal Parts - 02/04/2010
... to have caused the failure was the only number entered in the transaction. In the GWM system all parts are listed and there is a "causal part" radio button to check, indicating the part that caused the failure.When a repair involves the replacement of...

Reject of the Month - 02/26/2013
... claim was submitted with the labour operation for thermostat housing replace and the non-GM parts in the parts field, with the non-GM indicator.The claim rejected for parts amount exceeds the allowance for the labour code. The warranty administrator...

Administrative Allowance - 06/23/2020
... $25 Net/Administrative Allowance to reimburse administrative expenses for the return of warranty parts to the Warranty Parts Center. Claim $20 Net/Administrative Allowance when returning the job card documentation only. The allowance is submitted in...

End of the Year - 11/05/2012
... days should be fully supported and accounted for), training standards met for 2012, and all open parts tickets accounted for. Best Practice... If your dealership typically is not in good standing at the end of the year, it may be advantageous to...

Warranty Part Tagging - 02/27/2020
The actual tagging of warranty parts is no longer a requirement. Dealers are instructed to legibly document the job card number on the box or part, or through any other means to easily and accurately identify the correct warranty part if the part is requested...

Forum - 06/15/2021
... fails it would be a ZPTI to the initial install and would fall under the 24 month unlimited miles parts warranty terms. If that was the case you would use the base operation for the part itself. Special coverages can be performed as long as the vehicle...

Re: WPC returns - 04/19/2012
[quote] cnkraemer: The copies of the request and the UPS labol that I give to parts go with the part back to the WPC. I don't touch the return other than to give them all of the paperwork. I keep the other copy as a "just in case" and to submit for...

Re: GMPP and the WPC - 05/12/2012
We treat GMPP parts exactly like regular GM warranty parts. We document the part on the job card, tag & shelve it, keep it for 15 days after payment and scrap according to GM requirements. Refer to P&P Section 1.7.3 - Disposition of Defective Material...

Part Return Notification - 07/27/2022
The Part Return Process was developed to facilitate movement of parts from the service agent to GM. The process normally involves sending the parts to the Warranty Parts Center. In some cases, parts may be shipped directly to an engineering facility or...

Forum - 06/21/2022
Me and another admin were looking at the April update to the JL Warranty parts list, it just says "no less than 12 months unlimited" but it doesn't say you can't do 2 years. More crystal clarity from GM. For the record, I have personally submitted several...

Part Warranty Start Date - 06/26/2023
... There are exceptions with some part warranty coverages outlined in the GM Service Replacement Parts and Accessories Warranty Quick Reference Chart found in the Parts and Accessories Policies and Procedures Manual, Article 1.1. The warranty coverage is...

Recently Revised Bulletins - 04/29/2020
... that are purchased as a retail transaction and subsequently replaced under the GM Replacement Parts Warranty are handled through ACDelco. Transactions must not be submitted through GWM.  Looking for more info on batteries? Check out our online training...

The 12 Month Part Warranty - 12/18/2012
Beginning January 1, 2013, GM parts will have a 12 month warranty that no longer factors in mileage. This will be a huge advantage to customers who drive long commutes and see the warranty on the part installed on their vehicle expire after only 6 months...

Missed Revenue - Administrative Allowance - 08/28/2018
... following are common areas of missed revenue Administrative Allowance, Shuttles, Recalls, Parts Expediting, Paint Material Allowance, and Fluid Leak Analyze. Find training videos for these and other Missed Warranty Revenue topics in the Training Video...

Parts Expedite Revisions - 04/27/2011
The process for claiming reimbursement for expenses incurred under the parts expediting program is now officially updated in bulletin 99-00-89-021G. The parts expediting program was developed several years ago to accomplish one goal: To reduce the need...

Forum - 04/25/2018
In the new Warranty Resource Center the 2018 Model Year Emissions Warranty Parts List has some things for Hybrid. Also in fine print at the bottom of the Chevrolet Buick GMC CPO Operations Guide it says "Note: there are specific coverages and limitations...

Warranty Part Retention - 01/19/2012
We are a very small dealership. We have 9 Techs including our recon man and body shop personnel. Our parts department consists of one man (we could use 2 though). We have a service manager, 2 service advisors and me (warranty, and general fill-in gopher)....

Part Return Waiver Form - 03/26/2018
When the Warranty Parts Center requests the return of parts for evaluation, all parts associated with the transaction must be returned, except any fluids or chemicals used in the repair.  If you receive a request to return a part, but that part fell...

Unique Policy Evaluation Tool Cases - 08/29/2024
... dates and/or mileage of warranty eligibility. Repeat part failures outside of an applicable parts warranty. Documentation should support dates and/or mileage of warranty eligibility. Repeat failure after the performance of a recall repair.  In...

What Would You Do - 09/19 - 08/27/2019
... to the dealer at no charge. At this point the warranty administrator discussed the issue with the parts manager. The parts manager assured the warranty administrator that the cover was indeed a GM part, ordered and obtained by contacting GM Accessories,...

Retail parts pricing - 11/12/2019
Hey folks.  My dealer is looking to requesting retail pricing on warranty parts instead of the standard 40% over cost.  I cannot find info on this anywhere in P&P.  My understanding is that if we DO this, we lose certain things, like...

Hazmat Emergency Response - 02/23/2015
Dealerships are charged an annual fee on their open account for the return of hazardous warranty parts to the WPC. The fee for 2015 remains the same as the fee charged in 2014, $5.15. The 24-hour emergency response phone service provides compliance with...

Emissions Warranty Coverage - 06/26/2024
... Act. Components that are covered under the Federal Warranty are listed under the Emission Warranty Parts List found in the vehicle's Limited Warranty and Owner Assistance Information Booklet, applicable to each make/model year vehicle. Covered components...

Customer returns for install of special ordered parts. ADDED OPERATION ? - 12/19/2017
When I was at a GM meeting, it was stated if a customer had their warranty parts ordered, when they returned, the manager had to sign off on the repair as an added operation. I cannot locate this in the P & P. Was i dreaming ? Any help is appreci...

Re: Late Transaction Summary Report? - 03/01/2012
For all of us who are "waiting" and focused on the overflow.... I worked on my warranty parts scrapping and got it all straightened out. Now for the filing......

Part Failure During Same Visit - 11/29/2023
... GM Authorization for review.  Depending on the cost of the part, authorization for excessive parts may be required.  As a reminder, service management authorization for OLH and parts excessive must include a signature/initials, date, time and...

Same Day Repairs - 04/12/2013
... at the very least, by the end of the day. The changes GM has made involve recommending the right parts to stock and making it easier to get those parts to the dealership when they are not in stock. These actions will help you exceed your customer's expectations.  The...

HV Battery - 07/25/2017
The Warranty Parts Center has indicated that there have been cases of unnecessary Hybrid/EV High Voltage Battery Pack replacements when a technician has diagnosed a no start condition, with one or more DTCs. Bulletin 17-NA-227 has been released in effort...

Service Policies and Procedures - 01/03/2020
The Service Policies and Procedures Manuals are now found within the Sales, Service, Parts Policy and Procedures App. When you access the app you will see a Sales button and a Service & Parts button. Click the Service & Parts button to go to the...

Warranty Part Center Documentation - 12/19/2014
The process of sending parts to the Warranty Parts Center when requested is time consuming. GM recognizes this fact and allows for up to 0.3 labour hour reimbursement for the trouble. This time is claimed by adjusting the accepted job card transaction...

Did you know? - 11/15/2018
... of ContentsNext Previous Table of Contents Next Print Current Page 4 - Warranty Parts Center / Parts Return Policy 4.6 - Reimbursement of Service Agent Expense for WPC ReturnsReimbursement of Service Agent Expense for WPC ReturnsThe following...

April 2018 Recall Update - 03/26/2018
... 2007-2010 Saturn Sky vehicles. The recall has been updated to include revisions to the correction, parts, warranty information, and service procedure sections. A customer letter has also been added.  Safety Recall 17287-02: Frontal Air Bag and Pretensioner...

Forum - 01/28/2020
The Professional Brake Products (formerly DuraStop) Warranty Statement is available in Parts P&P Article 1.1.12. The article defines coverages for parts purchased prior to April 1, 2018 (including those that carry the brake pad and shoe limited lifetime...

WPC and Core Reimbursement - 01/21/2015
When a part that has a core charge is requested to be sent to the Warranty Parts Center, service agents need to get reimbursed for that core by adjusting the warranty transaction it was originally billed out on. There is not an automatic credit. When...

October 2014 Recall Update - 10/03/2014
... CTS, 2011 CTS (VIN D and built prior to December 13, 2010) and 2004-2006 SRX vehicles. The Parts Information and Warranty Transaction information sections have been updated. The pre-shipment of parts supplied by GM has concluded. Dealers were able to...

Forum - 08/08/2018
The "Bulk Parts" document in the Warranty Admission Resource Center has some good examples on the conversion. https://dealer.autopartners.net/sites/usdppm/WarrantyResourceLibrary/Bulk%20Parts.pdf

Forum - 06/24/2022
... it? Or does this fall under the repaired under warranty so they only get the 1 year warranty on parts and labor?...

Service Policies and Procedures Updates - 03/27/2020
... Procedures manual was updated March 16th, 2020, the following are a few of the updated topics: The parts retention period has been reduced from 15 days to 7. Warranty parts, with the exception of recall parts and parts that have a core charge, must be...

Re: PARTS DEPT - 02/03/2010
If you are on Global Warranty Mangement there is a place in your Service Agent profile that tells you exactly what your parts retention requirements are. Go to the Analyze Warranty Tab at the top (4th one), then go to View Service Agent Profile. Under...

Re: srta trans warranty - 09/20/2010
... Manual- ARTICLE 1 1.1 - General Motors Warranties 1.1.3 - General Motors Service Replacement Parts and Accessories Warranties General Motors Service Replacement Parts and Accessories Warranties The Reference Chart is available as a downloadable document...

WPC Bulletin Updates - 10/28/2022
99-00-89-019X is the bulletin number for Global Warranty Management (GWM) Warranty Parts Center (WPC) Parts Return Program Information. This bulletin was updated last month to add the 2023 Model Year and update information under Parts Retention. In the...

Forum - 08/14/2023
... core center after you guys process it.  If you have more questions contact WPC. Warranty Parts Center USA warrantypartscenterusa@gm.com    ...

Third-Party Adapters - 12/26/2023
... adapters. Damage to vehicle components resulting from the installation or use of non-GM certified parts is not covered under the terms of the vehicle warranty and may affect remaining warranty coverage for affected parts. ...

Emissions Tools - 03/27/2020
... finally “Emission Control Systems Warranty”. Select the link “Emission Warranty Parts List” from this area to view the emission parts with emission related defects that are covered under the Emission Control System Warranty.  Return...

Pre-Repair Authorization - 09/25/2018
... do not require pre-repair approval: components replaced for customer enthusiasm, over the counter parts warranty transactions, and policy decisions. ...

Parts Return Requests...haven't had one in awhile. - 07/11/2013
Just curious if anyone has seen a drop off in requests for parts? We were getting at least 1-2 a week and have not seen any for a little over a month. I left a message with the WPC but have not heard anything back. I also checked directly on the Warranty...

Forum - 01/03/2020
As the Warranty Administrator, when I see a parts return come through, I make copies of the job card for the parts department to send back with their paperwork and the actual part to be returned. Our parts department handles the actual mailing of the ...

Labour Code Application - 01/28/2014
... in OLH.When a part fails during the same repair visit and has to be replaced a second time, both parts are claimed with the one labour code and OLH is claimed for the additional labour. If a part is found to be defective after installed in a customer...

Sublet Repairs - 01/23/2017
... have cost at the dealership. When submitting a warranty transaction that involves a sublet repair, parts, labor, and net item amounts are submitted as a single amount in the sublet net item field. If that amount exceeds the cost of published parts, labor,...

GM Service Policy & Procedures Updates - 10/14/2011
... GM brand fluids must be used, unless otherwise stated in a bulletin. (Article 1.5.18) Warranty Parts Expediting - The entire section has been updated to reflect changes that were announced earlier in the year in updated bulletin 99-00-89-021F. While...

PARTS SCRAP LIST - 03/03/2016
Trying to find away to produce a scrap list for the parts dept so we can get a handle on the warranty parts and pull parts everyday that are ready to be scraped. We use the reymolds and reynolds system. My service manager and i went to a GM class and...

Forum - 06/22/2017
... his pro rated amount he paid on a tire replacement under warranty because he says that no other parts covered under warranty have a pro rated customer portion!  OMG people sometimes!  Sorry, I'm feeling a bit cynical today :(...

Forum - 08/08/2017
Is this to submit GMPP?  GMPP pays the list price on parts.  My parts department doesn't differentiate warranty from gmpp so everything they bill to a job card is cost plus 40%.  When we get paid, I credit the parts department for the difference. ...

Re: Parts purchased locally. global pays less. - 10/29/2010
... through the advanced search option, with the archive radio button checked. The information on Parts Expedite is toward the bottom of this document. Date: 03/02/2010 Ref. number: Service / Warranty / G_0000050657 Subject: Global Warranty Management...

February 2017 Recall Update - 01/23/2017
... Alabama, Florida or Puerto Rico. The recall bulletin has been revised to provide an update to the parts information section. The full 17-digit VIN must be included when ordering the replacement air bag inflator. Special Coverage 15682-03: Primary Tank...

The Dealership Team - 02/21/2019
... oversees service management, service advising, warranty administration, and possibly, even the parts department. Whereas a larger dealership will typically have more defined responsibilities, with unique individuals in each role. Important to any size...

Battery Transaction Requirements - 02/03/2025
... is damaged. The cause of the damage must be documented in the cause field of the claim. If other parts are damaged and require replacement as a result of a leaking battery (e.g. cables), they must be claimed on the same repair line with appropriate authorization...

Part Retention Update - 05/29/2019
Share with the Parts Department! Effective with job cards dated on/after June 1, 2019, parts replaced as the result of a field action must only be retained for a 3-day period. This retention period aligns with the retention period for core parts.  The...

Re: towing - 05/23/2008
REF P&P MANUAL SECTION 1.2.4 F & H. TOWING POLICIES APPLY TO COVERED REPAIRS PARTS & ACCESSORIES WARRANTY WHEN INSTALLED BY DEALER. OVER THE COUNTER PART WARRANTY DOES NOT COVER TOWING IN CONNECTION WITH RETURN OF A DEFECTIVE PART.

Battery Replacement Requirements - 06/19/2013
... by GM. Repairs are submitted using labour operation 0600048 and transaction type ZPTI. Enter all parts directly associated with the repairs, but do not include the battery or the labour to install the battery. The battery part number and the date code...

GM Authorization - 02/25/2021
... to transaction submission or after the first reject.  Authorization code P is for excessive parts. Most dealership’s excessive parts empowerment is $250.00 in parts, $2500.00 total transaction. Transactions over $250.00 in parts or over $2500.00...

Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 02/03/2010
I used zpti and got rejected for exceeds warranty distance, I changed it to zptc and it was accepted.

Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 02/03/2010
I had to call DBC on this one. You use the ZPTI claim type and the first time you submit for a lifetime part you have to mark the customer enthusiasm indicator and use the goodwill authorization to get it to pay. Sounds goofy, but it worked and this ...

Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 02/03/2010
I put in a lifetime part claim under ZPTI & it got rejected for the vehicle being too old. I tried to use the General Service Agent auth (old G?) & it still got rejected. I have a call in to my rep. Let me know if you find out how to put these in... ...

CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 02/03/2010
I am having trouble submitting a claim for pads only. The pads are covered by the lifetime part warranty but I do not know how this translates in global. I tried to put it in under zreg for the part only and was unsuccessfaul any help would be great...

Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 02/03/2010
THANKS MARK!

Warranty and Non-Warranty Tow Labor Ops - 05/15/2013
Does anyone know what the new labor ops (if there are new ones) for warranty and non-warranty towing are?

Re: Warranty and Non-Warranty Tow Labor Ops - 05/15/2013
I just used 0600162 the other day for a non-warranty tow. (used to be Z8011)

Re: Warranty and Non-Warranty Tow Labor Ops - 05/16/2013
0600162 is good. Check the Warranty Help Cards under the Resources Tab and download and print out the Z Labour Operations one, it has all of the conversions and will be a very handy reference for you. Good Luck!

Re: Warranty and Non-Warranty Tow Labor Ops - 05/20/2013
Thanks for the help! I contacted the DBC and they gave me the labor op for MIC tow...

ARE YOU A GOOD WARRANTY ADMINISTRATOR OR A GREAT WARRANTY ADMINISTRATOR - 11/03/2016
ARE YOU A GOOD WARRANTY ADMINISTRATOR OR A GEAT WARRANTY ADMINISTRATORFormat: Article

Diesel Engine Limited Warranty and Powertrain Warranty confusion - 12/18/2019
I have a 2015 diesel Silverado that we replaced the catalytic converter on.  The only warranty coverage this vehicle still has is the Certified Pre-Owned Powertrain Limited Warranty.  Emissions is expired as well as the Diesel Limited Warranty. ...

Feb 2020 Warranty News-Warranty 101, Straight Time? - 01/30/2020
This is more a question for Kristen and the powers that be...This article says the "You cannot claim OLH with straight time labor operations".  I have an RO for a Control Valve Body Replacement that is ST and it has been rejected by WSC and we were ...

Warranty reject percentage/ warranty adm pay - 09/10/2020
Hi, I'm wondering how others feel about the rejection percentage we get each month. My bonus is determined by my rejection percentage.  My reject ratio was 10% for August.  GM had a lot of issues with submissions in August which caused some ...

Part Warranty Coverage on Seals and Gaskets - 03/01/2016
GM parts and accessories that are purchased and installed on a customer's vehicle carry warranty coverage for 12 months and unlimited miles. Warranty reimbursement is accomplished by submitting transaction type ZPTI and entering the previous job card...

Warranty Briefs: Warranty Battery Replacements - 10/25/2024
While the physical task of replacing a battery is pretty straightforward, submitting a transaction for warranty reimbursement is a more involved process The EL-52800 Diagnostic Charge Battery Station, Midtronics Diagnostic Charger DCA-8000P, or the EL-50313...

Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 03/05/2010
[quote] h&kchevy : I put in a lifetime part claim under ZPTI & it got rejected for the vehicle being too old. I tried to use the General Service Agent auth (old G?) & it still got rejected. I have a call in to my rep. Let me know if you find out how ...

Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 03/05/2010
FILE AS ZPTI AND ANY PART OVER 12/12 NEEDS AN "A" .

Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 02/08/2010
[quote] Christalyn: I am having trouble submitting a claim for pads only. The pads are covered by the lifetime part warranty but I do not know how this translates in global. I tried to put it in under zreg for the part only and was unsuccessfaul any...

Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 03/03/2010
USE ZPTI AND ANYTHING BEYOND 12/12 WILL NEED YOUR SER MANAGERS GOODWILL [/quote] I checked policy decision (goodwill) and over age boxes and my lifetime part claim was accepted.

Warranty Admins creating and documenting Extended Warranty Claims - 12/26/2023
I would like to know how many Warranty Admins are creating and processing extended rental claims thru the Dealer Empowerment app.  My prior Ser Mgr was very adept at assigning ( dumping ) lots of his Ser Mgr responsibilities to others,,,,and as I...

Special Coverage Within Warranty and Beyond Warranty - 09/26/2024
Special Coverage adjustments are created by GM to offer longer warranty coverage, typically considerably longer than the New Vehicle Warranty, when a known product issue occurs.  Notification letters are sent to last known customers of record instructing...

Re: New DVM - 10/30/2009
... is up and running Rob Ross will handle all my Warranty submissions. Last I knew Mr. Ross was with Parts and did Warranty audits. I don't understand moving everyone around weeks before the Center was open. It leaves me feeling like I am stuck in li...

Missed Revenue - Parts Inventory - 02/04/2010
... going up and down. Yet another customer, an independent service provider, visited the dealership parts department for the parts to overhaul the transmission in his customer's vehicle.Sound like a typical day at the store? What can make these scenarios...

Reject of the Month - October 2022 - 09/26/2022
... installation. Seal and gasket failures within 6 months of installation are not covered by the parts warranty (rationale is the gasket or seal was either damaged on installation or the mating surfaces were improperly prepared. (Parts Policies and Procedures...

What Would You Do? - 08/24 - 07/30/2024
... the vehicle was still within the Powertrain warranty by both time and mileage so the necessary parts to correct the condition were ordered. The customer left with the vehicle and the job card was closed.The customer returned in June to have the necessary...

Forum - 03/08/2023
... should be on the paperwork That means anything like add line authorization, other hours, excessive parts, parts warranty etc. If the proper authorizations are not present I tag them and return them to the service lane to be rectified  I will perform...

Seat Belt Webbing - 03/11/2013
The Warranty Parts Center is currently requesting the return of seat belts on 2011-2013 model year Buick Enclave, Lacrosse, Regal; Cadillac CTS, SRX; Chevrolet Equinox, Malibu, Traverse, Volt; GMC Acadia, Terrain and 2012-2013 Chevrolet Sonic. GM has...

The WPC and Partial Shipment - 08/22/2017
The Warranty Parts Center will alert dealers who have accepted and paid warranty transactions that contain parts they want returned for evaluation. In addition to the part(s), they need a copy of the job card, the actual request created in GWM, and any...

Re: New Features! Warranty Articles and Powertrain Coverage Lookup - 06/15/2009
GM Service Policies & Procedures Manual ARTICLE 1.5.18 - Warranty Parts Expediting As a customer enthusiasm service, GM will reimburse dealer for GM parts obtained locally and expenses incurred for expediting GM Parts not in dealer inventory when required...

Forum - 02/07/2020
... a manifold/converter AFTER the salvage title was issued and it fell within guidelines for parts warranty coverage. PS, E code coverage isn't even as good as base warranty so in a non CA state it is useless.   Coverage Code Applicable To Federal...

Forum - 03/12/2019
... Service Policies & Procedures Manual Article 2.15: GM will reimburse the Service Agent for GM parts obtained locally and expenses incurred for expediting GM parts not in Service Agent inventory when required to satisfy any applicable GM warranty...

Parts Expediting - 04/08/2016
Service agents are reimbursed for the expenses incurred for expediting GM parts that are locally obtained. The reimbursement only applies to parts that are expedited for warranty repairs and is not eligible on service agent owned vehicles. No additional...

Re: Z5000 - 02/19/2008
1.5.18 WARRANTY PARTS EXPEDITING As a customer enthusiasm service, GM will reimburse dealer for GM parts obtained locally and expenses incurred for expediting GM Parts not in dealer inventory when required to satisfy any APPLICABLE GM warranty period....

Emission Control Systems Warranties - 09/26/2022
The Federal Emission Control Systems Warranty and the California Emission Control Systems Warranty are both applicable to the first and subsequent owners. The California emissions warranty is only applicable to vehicles that conform to California Emissions...

Over The Counter (OTC) - 06/20/2022
The warranty terms for service replacement parts sold over the counter is 24 months, parts only, from date of sale by the dealer. Parts P&P Article 1.1.1

Forum - 12/15/2023
... my advisors most popular errors are: missing client signatures missing documents including VIS, parts warranty supporting invoices, sublet receipts out mileage out of warranty repairs - for not checking operations, calling me, or looking at the VIS...

Looking Up Labor Operations - 02/27/2020
... damage is a situation where the causal/failed part caused damage to other parts on the vehicle that also require replacement. The example in this bulletin is the failure of a spark plug that caused damage to the catalytic converter. The correct labor...

Certified Elite Criteria - 01/21/2015
... attainment continues to require an above average performance in all criteria categories.Dealership parts loyalty has increased to 90%. In order to receive Certified Elite benefits the dealer is required to meet all of the established thresholds. In addition...

November 2014 Recall Update - 10/31/2014
... Diagnostic Module (SDM). Safety Recall 13139A: CNG Fuel Tank Shut-Off Solenoid Connector: The parts and service procedure in the recall bulletin have been updated. The recall applies to certain 2011-2013 Chevrolet Express and GMC Savana vehicles...

Warranty Training - 04/13/2010
... equally as important. A warranty administrator's job involves interaction with service managers, parts staff, service advisors, and technicians. Those interactions provide the opportunity for the warranty administrator to provide their teammates with...

Reject of the Month: Part Number Predicaments - 06/08/2011
 When it comes to warranty, part numbers are an important part of the equation. Having the right parts documented on each job card, on the correct line can make all the difference between a transaction that pays and one that rejects. Getting the...

Forum - 10/04/2017
If it were me, I would contact Warranty Support for guidance. I feel you may be right about the Part Warranty parts, so I hope the punches are thoroughly noted. Please keep us updated on the process...

Core Return Policies - 04/26/2022
All warranty core parts (except ESC and BSC exchange parts) must be retained for 72 hours after the transaction has been accepted. Dealerships must check for WPC requests and if no WPC return request is received on a core part within 72 hours of the dealership’s...

November 2021 Recall Update - 10/26/2021
... Rear Toe Link Separation: The recall bulleoctin has been updated to include revisions to the parts, warranty, and service procedure sections. The new requirement information for recording the serial number for replacement part 85575854 (over-mold rear...

April 2022 Recall Update - 03/28/2022
... has been updated to include a copy of the customer letter, as well as include an update to the parts, warranty, and service procedure sections. The recall affects certain 2021-22 Chevrolet Corvette vehicles. A total of 25 vehicles are included in the...

What Would You Do? - 04/25 - 03/25/2025
... part warranty based on the dates associated with the original repair. The Service Replacement Parts and Accessories Warranty Quick Reference Chart states that dealer installed service replacement components are covered 24 months/unlimited miles...

Re: wpc part not sent back - 06/23/2015
Policies & Procedures 4.1.4.3 states: All Warranty core parts (except ESC parts) must be retained for 24 hours beyond receipt of the Transaction Summary showing credit. Service Agents must check for WPC requests through the Global Warranty Management...

March 2016 Recall Update - 03/01/2016
... in the recall. The recall bulletin has been revised to update the correction, service procedure, parts, and the warranty transaction information sections.Safety Recall 09047B: Engine Compartment Fire: Certain 1997-2003 Buick Regal and Pontiac Grand Prix,...

Certified Elite Criteria - 07/01/2014
... New Vehicle Customer Retention threshold has increased to 66% or higher. The Dealership Parts Loyalty threshold has also increased to 89%; a rolling 12-month number. In order to receive Certified Elite benefits, the dealer is required to meet all of...

Battery Transaction Requirements - 01/30/2025
... is damaged. The cause of the damage must be documented in the cause field of the claim. If other parts are damaged and require replacement as a result of a leaking battery (e.g. cables) they must be claimed on the same repair line with appropriate authorization...

Re: OVERNIGHT / LOCAL FREIGHT - 06/03/2008
1.5.18 - Warranty Parts Expediting As a customer enthusiasm service, GM will reimburse dealer for GM parts obtained locally and expenses incurred for expediting GM Parts not in dealer inventory when required to satisfy any applicable GM warranty peri...

Top 3 Rejects of the Month - 08/09/2011
... the Labour Code - A reject that typically occurs on more complex warranty repairs where multiple parts have been damaged or failed. Review the parts list for any errors and verify that the labour operation selected best represents the repair. Route the...

Giant Claim- Need help! - 10/03/2017
... much its been here for awhile and GM engineering has had our tech putting an endless amount of parts on this truck ranging from a torque converter, a transmission and then we had to part warranty some parts from the transmission that were bad,...

Re: What constitutes tampering? - 01/04/2011
Found this in P&P manual, does not say exhaust system, but does include cutting, welding, or disconnecting OE parts and components. 1.2.2.12 The New Vehicle Limited Warranty does not cover any damage or failure resulting from modification or alteration...

Certified Elite Criteria - 01/28/2014
... closure rate, the thresholds include new vehicle customer retention of 64% or higher, dealership parts loyalty of 87%, repeat repairs less than 3%, and Service Training Standards of 100% or greater. The benefits associated with Certified Elite will be...

Reject of the Month - 08/09/2012
... was submitted with the transmission replacement operation, with other labour time and excessive parts for the repair. The claim rejected for parts excessive, parts incompatible, excessive OLH, and beyond dealer empowerment.The claim was routed and rejected....

warranty on a safety recall - 03/26/2019
So just wandering? Is the warranty on a safety recall 24/unlimited like all GM parts or does GM warranty it for the life of the vehicle since it's a safety issue?

Re: Late Transaction Summary Report? - 03/01/2012
[quote] hkchevy1: For all of us who are "waiting" and focused on the overflow.... I worked on my warranty parts scrapping and got it all straightened out. Now for the filing...... [/quote] Yes, lots of filing......not my favorite at all...

Re: What would you do? - 07/31/2012
... customer is paying for it), it should have been booked at warranty rates. Regarding marking the parts as customer enthusiasm, if this vehicle is out of warranty, you are not able to flag customer enthusiasm. Customer enthusiasm is for non-warranty...

Forum - 05/08/2023
It looks like your part number might fall under AC Delco advantage Chassis parts which are only 12 months.  Take a look in the Warranty resource center, click on Programs and claim submissions, then under "Parts and Accessory Warranties" click on...

January 2021 Recall Update - 12/29/2020
... to replace the front passenger airbag inflator module. The recall has been revised to update the parts and warranty information sections. Safety Recall 49152-01 Takata Air Bag Inflators: All 2007-08 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet...

Forum - 02/07/2025
Hello dwest - Vehicle 1: Most service parts carry a 24 month/unlimited mile warranty (service agent installed), whichever occurs first, from the date of installation (parts and labor). Subsequent replacements under this warranty will still be covered...

Parts Processing Center - 08/27/2019
GM has opened a new ACDelco and GM Genuine Parts processing center near Flint, MI. The facility is housed on 141 acres and is 1.1 million square feet. Suppliers ship car parts to the new warehouse where they are packaged and sent to GM’s regional...

Components and Systems - 01/06/2010
... through hands-on experience at the dealership. Understanding the failure, affected components, parts and repair procedures is crucial to accurately validating a warranty repair, choosing the correct labor operation and appropriate add times.Utilizing...

Re: NEW GLOBAL - 07/17/2015
... chevy 2 year mtnce, buick, CBG warranty guidelines all of that? When I click on manuals, yes the parts manual, pdi manual and warranty manual come up but none of the guides for the maintenance programs or the warranty at a glance guide shows up. ...

The Ignition Switch Recall - 09/09/2014
... Net Item. Provide the VIN of the rental vehicle and the total number of rental days. Select "Parts Not Available" as the rental reason.- Job cards for rentals should be closed every 30 days. Submit the rental expense transaction in GWM to ensure timely...

Transportation Damage Transaction Tips - 05/12/2010
... It can remain in pending status indefinitely.Sublet transportation damage repairs including parts supplied by the sublet company are reimbursed at dealer cost - the sublet amount cannot be marked up. Damage type code 30: Fluid Spillage, Exterior - handle...

High Voltage Lithium-Ion Batteries - 10/28/2022
... Battery in Bolt EVs and EUVs are provided with an 8-year/100,000-mile GM Service Replacement Parts Limited Warranty. Bulletin 22NA119...

Parts Expedite - 12/26/2023
Dealer owned vehicles, and parts and accessories replaced under part warranty (ZPTI/ZPTC), are not eligible for parts expediting. Service Policies & Procedures Article 5.14.

From the Forum: Sublet Repair Facility - 08/22/2017
... same item is needed as a result of improper inspection, diagnosis, workmanship or deficiency in parts not supplied by GM, the repair would be classified as ‘shop comeback.’ These repairs are not subject to warranty claim payment.” On...

Warranty Trend Analysis - 04/17/2017
... Mail Out Reviews. The three trends are OLH, add on repair, and supporting documentation with a parts warranty transaction.  Maybe your store has received a mail out review; if so, please post your thoughts on the Forum. Maybe you haven’t and...

Battery Policy Still In Effect - 10/26/2016
... new ACDelco replacement battery must be removed and retained with the job card.Retained warranty parts are to be identified with the job card number, job card date, and with the last  8-digits of the VIN.  ...

Wiring repair. Same failure less than 12 months. - 01/31/2018
... ago. The vehicle returned with the same issue and same failure.  Same repair. There are no parts to warranty. At the time of the first repair vehicle was under bumper to bumper warranty. It is now out of warranty. Can we collect for this repair...

Re: What would you do? - 07/20/2012
Submit the claim without labor times. The only thing GM should be concerned with are the parts the DVM said they would pay for. In the story state the customer paid labor and claim the parts as non warranty customer enthusiasm. As long as your docs...

End of Year - 10/28/2022
... 30 days should be fully supported and accounted for), training standards achieved, and all open parts tickets accounted for.  Best Practice… If your dealership typically is not in good standing at the end of the year, it may be advantageous...

End of Year - 10/25/2023
... 30 days should be fully supported and accounted for), training standards achieved, and all open parts tickets accounted for.  Best Practice…If your dealership typically is not in good standing at the end of the year, it may be advantageous...

End of Year - 10/26/2021
... 30 days should be fully supported and accounted for), training standards achieved, and all open parts tickets accounted for.  Best Practice: If your dealership typically is not in good standing at the end of the year, it may be advantageous to perform...

End of Year - 10/23/2019
... 30 days should be fully supported and accounted for), training standards achieved, and all open parts tickets accounted for.  Best Practice… If your dealership typically is not in good standing at the end of the year, it may be advantageous...

Re: PARTS DEPT - 02/03/2010
... Warranty Mangement there is a place in your Service Agent profile that tells you exactly what your parts retention requirements are. Go to the Analyze Warranty Tab at the top (4th one), then go to View Service Agent Profile. Under the empowerment tab...

Re: 3 YR FREE BATTERY REPLACMENT - 02/27/2013
Unless the vehicle is still under base warranty battery warranty goes through the battery distributor and not through GM Warranty. Sounds like this should be handled by your parts dept. and is not a GM Warranty issue.

Reject of the Month - 04/28/2016
... in the differential carrier.  The technician disassembled the transmission to clean internal parts. The clutches and other hard parts were replaced. The tech did state that there was intermittent stalling in drive and reverse with the brake applied....

Spring Clean-Up - 03/26/2015
... be noted for each job cardl  You will receive a detailed warranty invoice that lists labour, parts and dollar    amountsl  Your dealer account will be credited just as if you handled the claim yourselfLet us help you catch up with...

Certified Elite - 07/29/2015
... to 1.3% or less, and the dealership field action closure rate has increased to 95%. Dealership parts loyalty remains at 90% and service training standards stays the same as well as 100% or greater.  The benefits associated with Certified Elite status...

Hybrid Vehicle Labor Time - 02/04/2010
... with the appropriate labor operation selection for a hybrid repair. A review of warranty returned parts at the WPC has established that there is a misunderstanding of which operations are intended for which hybrid specific parts. ...

Shorted money on Parts - 03/14/2024
Good afternoon,I have notice after my warranty claim are processed my parts are shorted anywhere from $5.00 upto $30.00 (give or take a few dollars)I submit my claims through Global Connect. I was trained that i do not have to enter a dollar amount when...

Pre-Repair Authorization (PRA) - 04/23/2024
... when: Replacing a component due to transportation damage (ZTPT) or as part of an over-the-counter Parts Warranty (ZPTC). The component can be repaired via refinishing or replacing a sub-component (i.e., refinishing the wheel or replacing the glass of...

Global Labour Code Exceptions - 05/14/2013
... management required documentation. The process for adjusting a transaction after a Warranty Parts Center request has been fulfilled has temporarily changed. A new labour code has been created to claim administrative allowances, core charges, and...

October 2021 Recall Update - 10/01/2021
Safety Recall N15438-08 Front Passenger Airbag Inflator: The recall bulletin has been updated to include revisions to parts and warranty information, and the service procedure. The recall involves certain 2007-08 Chevrolet Silverado 2500/3500 HD and GMC...

End of Year - 10/27/2020
... 30 days should be fully supported and accounted for), training standards achieved, and all open parts tickets accounted for.  Best Practice…If your dealership typically is not in good standing at the end of the year, it may be advantageous...

Sublet Repair - 06/23/2020
... invoice charges or the dealership’s comparable allowance, calculated at the dealer’s parts and labor allowances based on the time published in the Labor Time Guide for the repair made. Any discounts or allowances applied to the sublet repair,...

Year End Is In Sight - 10/08/2012
... Accepted Transaction Detail area. The total job card amount paid is listed, as well as the labor, parts, and net item totals for that transaction. While this is helpful for determining a labor overage or shortage, it does not provide enough detail for...

Essential Tool Consumable Parts - 11/17/2011
... array of essential tools sent to them. Some of these tools come with what are called "consumable parts" that are used to help in diagnosis and for assembly repair, avoiding the replacement of a costly entire assembly.Examples of consumable parts include...

End of Year Claims Clean-Up - 10/24/2018
... 30 days should be fully supported and accounted for), training standards achieved, and all open parts tickets accounted for.  Best Practice… If your dealership typically is not in good standing at the end of the year, it may be advantageous...

Parts Pricing - 05/30/2024
A parts price change on 2,500 parts went into effect on June 1, 2024. GM CCA also implemented 83 core charge revisions, effective June 1, 2024.  The core charge on part numbers 24267244, 24275101 and 85031036 was removed effective June 1, 2024. Reminder:...

Core Parts - 05/29/2019
All core parts (except ESC parts) must be retained for 72 hours beyond receipt of the Transaction Summary, showing credit. Because ESC parts are rarely requested for return by the WPC, exchanged units should be returned promptly to the ESC. If necessary,...

Re: Part Warranty - 09/08/2009
[quote] johnson chevy: The parts manager thinks the warranty runs out after 12 months from the time the original part was sold. I say he gets 12 more months from the time the part was replaced. [/quote] I say you are correct. All Parts are covered...

GM Parts Ordering - 04/28/2016
... vehicle, other parameters.  GM will reimburse the freight expenses for a part involved in a warranty transaction that was ordered for overnight delivery. Service agents should always try to pick up the needed part locally, such as from another service...

CSMT App Enhanced - 08/22/2022
... tools: Pre-Repair Authorization (PRA) Process, Field Product Reporting (FPR), Replacement Parts Traceability (RPT), Parts Photo Return (PPR), Service Workbench, and Recall Inbox for field action notifications. Pre-Repair Authorization Process (PRA):...

What Would You Do? - 01/24 - 12/27/2023
... job card supporting the part warranty claim. The technician replaced the engine and related parts, including consequentially damaged parts (intake manifold, turbo, related hardware and gaskets). The part warranty transaction was submitted with...

Forum - 01/10/2022
In regards to parts expediting and rental, the most current limitations are listed in the Courtesy Transportation bulletin, 07-00-89-037R: A maximum of 3 calendar days rental is allowed when expenses incurred for obtaining a part locally are also being...

Parts That Are Damaged Before Installation - 07/25/2023
... and that damage or defect can be seen before the part is installed, are not claimed in a warranty transaction. The responsibility rests with the parts department and/or the technician to ensure the correct part is being used and the part is not damaged...

December 2021 Recall Update - 12/01/2021
... Recall N212340980-02 Rear Toe Link Separation: The bulletin has been updated to include revised parts, warranty, service procedure sections, as well as the addition of the customer letter. The recall affects certain 2010-16 Cadillac SRX and 2011-12 Saab...

GM Certified Service Lifetime Service Guarantee - 06/06/2012
... opportunity to offer their customers a Limited Lifetime Service Guarantee warranty, on eligible parts, by signing an agreement. The key factor in this guarantee is that the customer must return to the selling service agent for the lifetime warranty to...

End of Year - 12/05/2024
... 30 days should be fully supported and accounted for), training standards achieved, and all open parts tickets accounted for.  Best Practice…If your dealership typically is not in good standing at the end of the year, it may be advantageous...

Did You Know? - 07/30/2019
... including situations where there is one concern, but separate causes.  Did you know that parts (cost / percent markup) and labor rates used to calculate pricing is based on the Repair Completion Date that is documented on the job card? The labor...

Re: BATTERY PRICING - 07/16/2009
... a Claim Type B was if found defective after installed on the vehicle. When I first started doing warranty our parts dept. tried pulling the trick on me that it was supposed to be Claim Type B. I think they wanted me to do their work for them. After...

Re: WARRANTY CORE - 02/02/2010
... for core charges, administrative labor time, freight/postage and shipping materials for parts that are returned to the Warranty Parts Center must be submitted with the specific repair transaction. As the repair transaction has already been accepted and...

Aftermarket Repair Parts - 09/03/2015
GM plans to roll out a new pricing system this year for its OEM collision parts in an effort to take back market share from aftermarket parts makers. The new system will eliminate list price on GM collision parts and give collision repair shops quotes...

Reject of the Month - 01/21/2015
... was indicated with the job line by management, the warranty administrator claimed all of the parts with the reveal molding labor operation. The claim rejected with error 067 for parts incompatibility due to the weatherstrip part numbers. After...

Tires - 10/31/2014
... must be replaced with the tire part number corresponding to the production RPO from the GM Parts Catalog. These tires will meet the same performance requirements of the production tire. Under no circumstances can tires outside of those in the parts catalog...

Incompatible Part Rejects - 05/12/2010
When submitting warranty transactions, all parts used in the repair process must be entered. Because all part numbers are displayed, certain parts may cause a transaction to reject if they are not compatible with the labour operation. This reject can...

Forum - 10/02/2017
I dont handle any parts either ... parts department takes care of all that.

Re: What constitutes tampering? - 01/06/2011
... in P&P manual, does not say exhaust system, but does include cutting, welding, or disconnecting OE parts and components. 1.2.2.12 The New Vehicle Limited Warranty does not cover any damage or failure resulting from modification or alteration to the...

Re: Service Agent Summary Report - 06/23/2010
Global Warranty-Analyze Warranty section

Out of the Box Failure - 06/20/2022
The dealer is responsible for ensuring that the correct parts are being used and the parts are not damaged or defective prior to installation. If the parts are found to be damaged out of the box, the dealer is to file a Parts Return with GMCCA for a replacement...

Warranty Block - 01/29/2024
... Adjustment Programs, Emission Control Systems Warranty, GM Maintenance Programs and Replacement Parts Warranties. Any other vehicle repair coverage may be considered only if the failure appears to be a defect in material or workmanship covered by the...

Parts Sales - 04/29/2021
Dealership parts departments were popular places for driveway mechanics and local repair facilities in need of OE parts before online parts ordering became a possibility. In 2020, online sales of parts and accessories reached $20 billion, while dealerships...

Re: Seal Part Warranty - 08/11/2015
Glad you found it! Yes, it is in the Parts P&P. On a side note...here is a quick tip for searching a specific article or topic: >Select the Service Policies & Procedures Manual link from the Policies, Procedures & Guides list. >At the Policy Manuals...

Part Status - 09/27/2016
Have you received a WPC debit and aren't sure why?Access "Parts Status" to review and follow the history of a requested part or job card from when it was requested for return, to payment or debit.Example Parts Status History:Parts StatusDateUser IDComments240...

Non-GM Parts Require DMA Approval - 10/23/2015
... on new vehicle alterations, incomplete vehicles, and the sale or installation of unapproved GM parts earlier this year. The message number is G_0000213676 and can be found in GlobalConnect under "My Old Messages." Select the advanced search tab and enter...

Special Coverage Repairs - 09/24/2019
... within both the time and mileage parameters of the special coverage adjustment program or within parts warranty to submit the transaction using the labor operation provided within the special coverage. ...

Transmission Claims and WPC Debits - 09/16/2010
Warranty Parts Center reviews have revealed that several returned powertrain components displayed significantly different failures than what appeared on the PQC case associated with the transmission service. Some of the dealers handling those claims were...

Forum - 08/20/2018
... been paid for.  My commission is based soley on what we received payment for on for warranty parts and labor.  PDI labor gets processed internally here to go onto the 261A schedule so that doesn't count, even though I do everything with PDI's...

February 2023 Recall Update - 01/24/2023
Customer Satisfaction Recall N212354520-04 Heated Seats: The recall bulletin has been updated to revise the correction, parts, warranty and service procedure. Models that are impacted by the update include certain 2022 Chevrolet Silverado 1500 LTD, Silverado...

Certified Elite Criteria Update - 10/01/2013
... Vehicle Customer Retention - 43% or higher (NEW) 2% increase from the previous periodDealership Parts Loyalty - 85% or higher (NEW) 2% increase from the previous periodRepeat Repairs - 3% or less (no change)Service Training Standards - 100% or above...

Changes in Product Quality Center Contact Requirements - 02/26/2013
... service agents must contact the PQC for the following component replacements:Current parts restriction on the Allison transmission.Current parts restriction on the Duramax diesel engine for 2010 Chevrolet Express and GMC Savana with RPO LGH.All 2011...

8-Point Bulletin Review - 08/30/2021
... with the other time stamps on the job card (e.g. job card write up, technician time documentation, parts billed to the job card, etc).  Details of Concern, Cause, and Correction – The service advisor is responsible for documenting the customer...

Re: Part Warranty - 09/02/2009
... installed during the 36/36 it has the remainder of the 36/36 or 12/12 which ever is greater. The parts manager thinks the warranty runs out after 12 months from the time the original part was sold. I say he gets 12 more months from the time the part...

Re: TRANS REPLACEMENT - 03/03/2009
2006 BUICK WITH AN IN SERVICE DATE OF 2001? I'D CHECK WITH THE PARTS DEPT ON THE LENGTH OF THE WARRANTY. I KNOW IF THE CUSTOMER PAYS THE WARRANTY IS MORE LIKE 5/100K BUT I'M NOT SURE ON WHAT IT IS WHEN WARRANTY PAYS.

who does your parts returns?! - 01/02/2020
Just curious.... when a part return comes around for your dealership, who normally handles the process? warranty admin or parts department?

Forum - 10/01/2019
Refer to P&P Article 2.15 Warranty Parts Expediting GM Part(s) obtained from another local GM service agent: GM will reimburse the difference between the Service Agent net price and the actual cost, up to the trade price. If no trade price is...

Forum - 09/10/2019
... Revenue: Administrative Allowance online training video by clicking HERE or the Warranty Parts Center online training video by clicking HERE....

Forum - 08/04/2020
The ESC section of the Parts Department and Warranty Compliance article references maintaining a copy of the ESC inovice with the job card. Which refers to P&P Article 6.5: "A vehicle history file must also contain any supporting documentation as...

Forum - 09/28/2021
... year available for the operation code, as Mary suggested your best bet is an '06. Technically all parts warrantys are supposed to be based on straight time, but as I said above, the manager is responsible to review and sign for straight time and the...

Details of the Cause and Correction - 05/24/2016
... documented the cause and correction information. If they have failed to state these two important parts of a warranty transaction, the job card must go back to the technician for clarification. ...

Coverage Code E, E1, E2 - 10/13/2010
... Policies and Procedures manual outlines emissions coverage in detail, including what specific parts are covered and which specific vehicles have emissions warranty coverage. The Labour Time Guide displays a coverage code to indicate which labour operations...

Saturn, Hummer and Pontiac Vehicle Warranty Repairs - 11/18/2010
The rules surrounding the cross-line warranty policy have been eased. With the many dealership closures, terminations and wind downs, customers now have the opportunity to visit the store of their choice for the performance of warranty repairs. All GM...

What Would You Do - 06/18 - 05/22/2018
... filled the radiator surge tank with 1.6L of coolant to fill the lower surge tank chamber.The parts department charged one gallon of coolant out on the job card. The warranty administrator applied the bulletin specific labor operation for filling the...

Cause of Failure & Correction Documentation on Invoice Copies - 08/26/2020
... on the actual job card, but if it is not available for the Warranty Support Center, Warranty Parts Center, or anyone else at GM to review, the transaction can be denied.  The complete cause and correction as documented by the technician on the shop...

Parts Policies - 05/29/2020
Use of used parts is prohibited when performing warranty and policy repairs, field actions (recalls), and any other service/repair paid for by General Motors.  While swapping of parts is helpful from a diagnostic perspective, swapped parts must...

Sublet Repair Compliancy - 06/25/2018
... invoice charges or the dealership’s comparable allowance, calculated at the dealer’s parts and labor allowances based on the time published in the labor time guide for the repair made. Any discounts or allowances applied to the sublet repair,...

The Warranty Support Center - 10/02/2015
... of job card documentation in an effort to achieve first time claim payment. The Warranty Parts Center's goal is to review routed transactions within 7 days. The agents start with the oldest claims first and work their way through to the newest....

Cross-Line Warranty - 07/29/2015
... service agents must determine if their technicians have the necessary training, tools, and parts. Additionally, service agents are prohibited from promoting or advertising cross-line warranty repairs. Any violation of this could result in audit, charge...

Bulletin Updates - 01/21/2015
... result of an ACDelco battery failure: use labor code 0600048; transaction type ZPTI; all necessary parts (excluding the battery) in the parts field; all labor associated with the repairs (excluding battery replacement labor time) in the labor field;...

A very sad audit - 10/13/2010
... the six expensive trucks were on floor plan all winter long. To offset expenses, especially his parts bill, the dealer ordered the warranty clerk and the bookkeeper to create false claims each month, up to at least the amount of the monthly parts bill,...

Re: part damaged during shipping - 08/24/2011
You are correct. The part should be returned through the parts dept as a defective part, no warranty claim on it.

OBTAIN KEY CODE / CUT KEY - 09/28/2011
My parts dept bills out $65 on the warranty claim if they have to obtain a key code & cut key ---- how do we claim this???

Virtual Warranty Seminars - 10/27/2022
GM has released four new virtual warranty seminars for Q4. Warranty Process, Warranty Documentation, and Processing Warranty Transactions are designed for warranty administrators and service managers that are new to their role or new to GM. The sessions...

Part Number Requests - 09/04/2013
How does your parts department handle calls from customers who just want the part number, but not the price, so they can purchase the part they need elsewhere? These types of calls come from people who are doing their own research to find the part at...

Reject of the Month: Evaporative Vent Solenoid Valve: - 07/03/2013
... the technician notes, time documentation, service management authorization and the massive list of parts associated with the job, it quickly became clear why management requested its closure sooner than later, this was a high dollar transaction; just...

SAASR Page Two - Transaction Analysis - 08/21/2017
... with the following adjustments: labor expenses are adjusted to National average labor rates, parts expenses are adjusted by removing parts mark up, and expenses that are not included in warranty analytics reporting are excluded (customer enthusiasm,...

Associated Accessories - 08/22/2017
... repair solution. The manufacturer will provide, at no cost, under the terms of the warranty, the parts necessary to repair the accessory or a complete accessory replacement; as a result parts must not be claimed on a GM warranty transaction.  A...

I'm Just a Warranty Claim - 05/29/2020
... the technician is actively diagnosing and performing necessary repairs. Add on repairs, excess parts, and/or OLH issues may come to light at this stage of the warranty claims life which may impede its timely progress to becoming an Accepted Warranty...

Used Parts - 01/21/2019
Used parts may not be used when performing warranty or policy repairs, field actions, or any other service or repair paid for by GM.  

Service Policies & Procedures Update 2025 - 02/03/2025
... not be covered include cutting, welding, disconnecting of the vehicle’s original equipment parts and components, or installation of hardwired vehicle tracking devices and aftermarket security systems.  The Roadside Assistance Program, Article...

Claiming Parts Expediting - 08/27/2019
... come to expect. The goal is to help dealers achieve total customer satisfaction during their GM warranty period. Parts ordered in a standard order are shipped to dealers at no cost. CSO parts typically ship in two or more days. If you need a part sooner,...

Re: goodwill battery N0110 ? - 08/15/2008
Reference P&P 1.5.11.2 have never been able to goodwill battery outside of warranty.handled through acdelco with the parts dept.I get this all the time from advisors,might have them trained by now.have to go through parts dept.

Electronic Exchange Program - 07/29/2015
... diagnose exchange component failures and provide the part number to the parts department by either scan tool or by getting the part number directly from the component. The parts department then contacts their service center of choice to order the component....

Reject of the Month - 07/01/2014
... seat belt retractor. After receiving several claim rejects with error code 072-total parts amount exceeds the allowance for labour code and error code 067-part is not a compatible part for labour code, the warranty administrator felt there was either...

Battery Tags - 01/06/2010
... will be void, we know that the warranty coverage is whatever is stated on the battery. Remind your parts department staff as well as your technicians of this GM warranty policy. ...

Forum - 04/25/2018
... New Vehicle Bumper to Bumper Warranty should be submitted through GWM as a normal transaction with parts and labor up to the remaining portion of the New Vehicle Bumper to Bumper Warranty. P&P Article 2.8.5: If a battery is replaced during the bumper...

Re: - 08/11/2011
... are to install a new design fuel level sensor. GM will pay 50% of eligible repair expenses, (parts and labor) and the customer will be responsible for the remaining 50%. The amount paid shall be calculated with reference to dealers' already approved...

Re: GLOBAL WARRANTY MANAGEMENT AND ADP - 12/02/2010
... way we're not throwing away a 2nd customer/internal copy. I also use the 1st warranty copy for parts to scrap off of. We have been using lots of extra paper also and have set up other printer numbers for specific copies to cut down a bit....

Certified Pre-Owned - 06/20/2022
CPO Operations Guides are found within the Warranty Resource Center application in GlobalConnect. There are three unique Cadillac guides, one for vehicles delivered prior to March 2017, another for vehicles delivered from March 2017 through September...

Warranty and the Technician - 06/20/2022
... comments and with separate on/off punch time that must be clocked prior to billing out parts on the job card.  Before closeout of the job card, the ending odometer mileage must be recorded on the job card and it must be transferred from the shop...

Forum - 06/17/2022
... ops that are not covered under the CPO manual in the GM Warranty section. I was told that most parts were covered under the CPO warranty just like under the bumper to bumper warranty with the exception of wear and tear items. We did have one though that...

Forum - 08/21/2024
That is correct, lcliffe3, close the job card in a parts order situation where the vehicle can continue to be safely driven and the vehicle leaves the service department. Open a new job card when the ordered part comes in and the customer returns for...

Emissions - 02/27/2014
... that has PZEV. Emissions Resources:P&P Article 1.2.3.3 Emission Control Systems Warranted Parts ListThe Coverage Code Table within the LTGThe Limited Warranty Coverage At A Glance tables (link available within the Policies, Procedures and Guides...

July 2021 Recall Update - 06/29/2021
... Front Passenger Air Bag Takata Inflator PG6: The recall bulletin has been revised to update the Parts, Warranty, and Service Procedure. New labor codes are available for LD and HD vehicles as well as a new part number for the HD pickup front passenger...

Engine and Transmission Assembly Replacements - 09/27/2017
GM does not allow dealerships to replace an engine or transmission if it is more economical to repair it. The Warranty Parts Center may request these assemblies sent to their facility after transaction payment. When a complete assembly is replaced, the...

Reducing Rejected Transactions - 12/05/2024
... get rejected transactions. Whether it be glitches in Global Warranty or unforeseen excessive parts, unfortunately rejected transactions are a daily part of a warranty administrator’s role. Being aware of the rejects you frequently receive is the...

Bulletin 16-NA-405 - 04/22/2019
... version includes the 2019 model year, revisions to the service procedure, and updates to the parts and warranty information sections. Previous versions of the bulletin contained multiple labor operations based on the repairs performed. The current version...

PARTS REPLACEMENT - 09/03/2008
I am needing help on submitting a parts replacement on a vehicle that is still covered under 36,36,000. I have tried ct B, auth G, but that doesn't work. What should I do? Thanks

Re: PARTS REPLACEMENT - 09/03/2008
WHAT PART IS IT? IT WOULD NORMALLY BE AN AUTH B SINCE IT IS STILL UNDER 3/36

Re: PARTS REPLACEMENT - 09/03/2008
[quote] Cyndi : I am needing help on submitting a parts replacement on a vehicle that is still covered under 36,36,000. I have tried ct B, auth G, but that doesn't work. What should I do? ""We are talking about a radio and a decal"" Thanks [/quot...

PARTS REPLACEMENT - 09/16/2008
How do you handle a parts replacement when the vehicle is still under warranty. Hate to have to use Auth B all the time. Thanks.

Re: PARTS REPLACEMENT - 09/16/2008
Un fortuneatly that is the only way to handle a part warranty while vehicle is still under warranty.I also hate using auth "B" on these.wish they would come up with a different code

LSG PARTS - 05/07/2009
Just thought I'd post this since I missed it for several years. Apparently the LSG warranty covers the part on the vehicle as long as the original purchaser own it ***No matter how many times it may need replaced***

Re: HOW DO YOU CLAIM: NPN PARTS - 09/04/2009
Same holds true for GMPP - NPN parts are entered in the Net Item field.

Re: HOW DO YOU CLAIM: NPN PARTS - 08/28/2009
WHAT ABOUT ON A GMPP CLAIM - WILL THEY COVER THEM ??

Re: PARTS EXCESSIVE - 07/29/2009
You need to H-Route to your AVM with comments regarding the main failed part and added part, with why 2 or more parts were replaced.

GOODWILL PARTS FAILURE - 08/27/2009
CAN WE GOODWILL CUSTOMER PAY PARTS FAILURES? IN BY TIME OUT BY COUPLE DAYS OR A COUPLE 1000 MILES. I HAVE A IGNITION CYLINDER FAILED 10 MONTHS SINCE REPLACED BUT 19,000 MILES. CAR HAS 157,718 MILES ON IT.

Re: GOODWILL PARTS FAILURE - 08/27/2009
Our service manager generally clears these through our AVM first before trying it. Sometimes AVM ok's sometimes not.

PARTS PRICING DISPUTE - 07/13/2009
WHEN I LOOK UP A PART ON EPIC: EX PT#89021297 IT SHOWS A DEALER PRICE OF $11.76 MERCH QTY 10..... SO DO I READ THAT AS $11.76 COST ON EACH --OR-- $11.76 DIVIDED BY 10 LEAVING A 1.18 COST ON EACH .....

Re: PARTS PRICING DISPUTE - 07/14/2009
GM Part Number: 89021297 ADHESIVE,THREADLOCKER HI TEMP/HI STRENGTH 10ML RED That is what I see in EPIC. Where do you see the QTY 10? I see 10 ML, which would be the amount of adhesive in the container....

Re: PARTS PRICING DISPUTE - 07/14/2009
WHEN YOU GO INTO EPIC & PUT IN THE PART # -- CLICK ON PART INFORMATION ON THE BOTTOM OF SCREEN .. IT WILL SHOW THE MERCH QTY

Re: PARTS PRICING DISPUTE - 07/14/2009
If I remember my parts dept days correctly, the quanity of 10 could be the case quanity that the parts dept gets when they order. But the part number description on EPIC shows 10 ml. GM Part Number: 89021297 ADHESIVE,THREADLOCKER HI TEMP/HI STREN...

Re: PARTS PRICING DISPUTE - 07/14/2009
so you would use the $11.76 as cost for that part ???

Re: PARTS PRICING DISPUTE - 07/14/2009
If you simply look under pricing instead of Part/X-ref info, you will see what each part costs, regardless of how they are packaged. The part you refer to is 100 to a case & 10 to a package, but $11.76 EACH as the dealer cost.

Re: PARTS PRICING DISPUTE - 07/14/2009
IF IT'S A REG WARRANTY CLAIM YOU WOULD USE THE DEALER COST, IN THIS CASE THE 11.76 + YOUR MARK UP. IF THIS IS GMPP THEN YOU WOULD USE THE LIST PRICE WITH NO MARK UP. I HAD THIS PROBLEM WHEN I FIRST STARTED, THIS CAME DIRECTLY FROM THE DBC AND FROM MY...

Re: PARTS PRICING DISPUTE - 07/14/2009
... I HAVE A CLAIM FOR RECALL 07035, IF YOU LOOK AT THE CLAIM INFORMATION SECTION IT STATES.... *THE PARTS ALLOWANCE SHOULD BE THE SUM TOTAL OF THE CURRENT GMSPO DEALER NET PRICE PLUS ALLOWABLE MARK UP OR LAND COST MARKUP FOR VALVE COVER GASKET & SPARK PLUG...

Re: PARTS PRICING DISPUTE - 07/14/2009
YOUR PART# 12345382 IS LISTED AS REQUIRED, IT IS HARD TO SAY HOW MUCH THREAD LOCK IS NEEDED. THIS IS NOT YOUR TYPICAL SCENERIO, BUT I HAVE NOT HAD ONE REJECT WHEN I HAVE MANUALLY ENTERED THE CLAIM. AGAIN I WOULD USE THE COST + MARKUP. YOU COULD CALL YOUR ...

Re: PARTS PRICING DISPUTE - 07/14/2009
RHONDA, SORRY I JUST REREAD YOUR POSTING -- YOU SHOULD NOT BE EXCESSIVE IN PARTS DUE TO THE FACT THAT YOUR PART IS LISTED IN THE RECOMENDED PARTS SECTION OF THE RECALL. IT DOESN'T HAVE THE QUANTITY DUE TO THE FACT IT IS HARD TO SAY HOW MUCH THREAD LOCK...

Re: PARTS PRICING DISPUTE - 07/14/2009
I just checked the recall notice and the thread locker they are requiring is the blue which is a different part number than the one in your original post. That maybe the reason for your reject unless there has been a part number suppression.

Re: PARTS EXCESSIVE - 07/20/2009
I usually have to H route to my DVM when I have that situation. Mine always wants the part number listed in comments with an explanation as to why that part was needed. Hopefully your tech wrote good notes and an explanation for the extra part.

Re: PARTS EXCESSIVE - 07/20/2009
WELL YOU KNOW, I WON'T SAY ANYTHING ABOUT THE TECHS BUT SOMETIMES I REALLY WORRY ABOUT THEM, YOU KNOW WHAT I MEAN. THANKS, I WILL TRY THAT AND SEE WHAT HAPPENS

PARTS EXCESSIVE - 07/20/2009
How do you submit a claim with extra parts on it? Only have one operation number but have two parts. Tech will have put another part that pertains to the same repair. I have claimed for OLH if there is an op for other part but still get reject for ex...

PARTS DEPT - 02/03/2010
I AM TRYING TO FIND IN WRITING HOW LONG WE ARE SUPPOSE TO HOLD ONTO PARTS BEFORE WE CAN DISCARD THEM. I HAD AN EMPLOYEE ASK THE QUESTION "DO WE HAVE TO HOLD ONTO GOODWILL PARTS". I HAVE NEVER HELD ONTO THEM BEFORE BUT I WASN'T SURE WITH THE NEW SYSTEM....

Re: PARTS DEPT - 02/03/2010
You probably need to click the dropdown at the top left of the screen and select GM-US as the business unit. Sometimes ours doesn't show until I do that even though it shows our info on the page.

Re: PARTS DEPT - 02/03/2010
Are you working live on Global Warranty or are you still on WINS? If you aren't live it won't show up.

Re: PARTS DEPT - 02/03/2010
15 Days after the claim has paid. I would hold onto all parts including goodwill. If WPC request the parts and you do not have them they will debit you for the whole amount of the RO

Re: PDI adds- loose shipped parts - 01/07/2010
We use warranty wizard for labor ops. Labor op z6998 add ons shows ie.. 2010 silverado grille with vat rpo show except hd .3 for hd .5. Type in your labor op z6998 and it will give you list of add ons. Check on the invoice for the veh and it will show...

Re: PDI adds- loose shipped parts - 01/07/2010
I am asking if anyone pays their techs extra if they are NOT on the RPO list under PDI adds... we have one that is a V22 & the grill came shipped as a loose part. I know how to get paid for the ones on the list.... anyone?

Re: PDI adds- loose shipped parts - 01/08/2010
Sorry misunderstood. No, we do not pay extra if Gm doesn't pay. 1.4 is plenty of time. But I do see tech side. GM leaves it off we need to be paid to put it on. What makes V22 or others any different?

Re: PDI adds- loose shipped parts - 01/08/2010
I WOULD SUGGEST CONTACTING YOUR REP FOR ASSISTANCE ON THAT

Re: PDI adds- loose shipped parts - 01/11/2010
Our Service Manager made the "executive" decision that if the RPO of the vehicle isn't included in the PDI adds list then the part was to be installed with the time included for prep. Just thought I'd give an update on how we are handling these. Thanks ...

Re: PARTS DEPT - 02/03/2010
i am all set now---i had to use the little drop down menu---thanks

Parts Missing From LPO Add-on DVD headrests - 11/18/2009
We had a part missing from an accessory DVD kit for a Traverse, which we had to order. Anyone have any idea on how to submit a claim on this? Missing part was a relay. Thanks, kimbo

Re: Parts Missing From LPO Add-on DVD headrests - 11/18/2009
Was it reported on the PDI inspection?

Re: Parts Missing From LPO Add-on DVD headrests - 11/18/2009
As far as I know, the inspection form does not have an area on it to report problems with add-on accessories. Or am I missing something here. The accessory kit comes separate from the vehicle. When the tech opened the kit it was missing a relay that ...

Re: Parts Missing From LPO Add-on DVD headrests - 11/18/2009
I'm sorry I did not read that correct. We had to order Camaro stripes back when we were installing them. We used a close to labor op, no labor and H-route to our rep.

Re: Parts Missing From LPO Add-on DVD headrests - 11/18/2009
What should we do if we received the wrong center caps & floor mats, but it was NOT noted on the delivery slip as they just looked to see if the parts were in the vehicle when delivered.??

Re: Parts Missing From LPO Add-on DVD headrests - 11/18/2009
I would start with a call to DBC. I wouldn't think the carrier would be responsible for that stuff.

Re: Parts Missing From LPO Add-on DVD headrests - 11/19/2009
Tonia, who is doing your stripe installation now? We are having a devil of a time with the white ones, which seem to be made out of a different kind of material than the other colors. Thanks

Re: Parts Missing From LPO Add-on DVD headrests - 11/19/2009
The stripes are now coming on the vehicles from factory. When we did install, we would sublet them out.

Re: Parts Missing From LPO Add-on DVD headrests - 11/19/2009
Ok, yeah my service manager says they are coming installed from factory, but we have one we are redoing from back when we installed them. It was *never as easy as the video.

Re: Parts Missing From LPO Add-on DVD headrests - 11/20/2009
... on this? Missing part was a relay. Thanks, kimbo [/quote] Submit for the missing relay on a warranty claim. The labor to install the DVD kit would be accounted for on the Z6998 claim....

Re: Parts Missing From LPO Add-on DVD headrests - 11/20/2009
... caps & floor mats, but it was NOT noted on the delivery slip as they just looked to see if the parts were in the vehicle when delivered.?? [/quote] See Article 2.1.13 in the Policy & Procedures Manual: Handling of Damaged and Incorrect Part/Option...

PDI adds- loose shipped parts - 01/06/2010
... includes this installation as it expressly states on the inspection form "Install loose shipped parts and all acessories". Am I wrong?...

Parts at Dealer Cost - 09/08/2015
I had a claim get debited back to us because the Parts department didnt send all the parts into WPC. I got an email to resubmit the claim with X amout of labor and to do the parts at dealer cost. How do I submit the parts with dealer cost? I've never...

Re: Parts at Dealer Cost - 09/08/2015
In Global Warranty Management: >indicate the causal part >indicate the part quantity >enter the part number(s) >enter the part(s) cost >indicate service agent trade by clicking the Svc Agent Trade box By entering the part cost and indicating service...

Re: REMAN PARTS - 09/10/2015
Thanks Kristen. I finally found it. :-)

Re: What Would You Do - 06/15 - 06/30/2015
... vehicle covered under spa 14329 . he and i were having this discussion yesterday when ordering the parts for this job..he seems to have a problem when it comes to changing the 4 frame bolts when he replaces the steering gear housing and also to adding...

Re: no parts to return to wpc - 07/28/2014
that is true i forget things change !

Re: no parts to return to wpc - 07/29/2014
WPC Parts Return Program Information Bulletin 99-00-89-019: Section 8: Parts Waiver For fluid only or no part on transaction to return, email the completed WPC Part Waiver form to the Warranty Support Center. The WPC Part Waiver form is available in...

Re: no parts to return to wpc - 07/29/2014
THANKS FOR THE HELP, GOT THE WAIVER SENT.

Retention of Parts Replaced in Connection with Recall and Field Action Repairs - 08/05/2014
... further notice from GM, all GM dealers (including Certified Elite dealers) retain all parts replaced in vehicles as a result of any recall or field action repair as referenced on the document attached to the message titled 'Attachment A'. Using standard...

Really confused on parts retention! Please help! - 10/15/2014
Okay so I'm really really confused on this now. The lists that are posted in the "Parts Library" recall section....only shows me maybe a handful of parts to retain daily (somedays none at all). In todays message that adds more recalls to the hold list,...

Re: Really confused on parts retention! Please help! - 11/06/2014
... I'm giving my parts dep't copies of those indefinite hold ones daily and suggested maybe they put those in a box with the paid date on the outside so that when GM decides we can scrap any from a certain paid date on back, that it'll be easier for them...

Re: Really confused on parts retention! Please help! - 11/26/2014
NEW Global Message re: Parts Returns: G_0000205380 dated 11/25/2014. 100% parts retention for recalls 13434, 14062, 14096, 14116, and 14340. A Recall Parts Retention Update is included with the message as an attachment; highlighting recall parts that...

Re: Really confused on parts retention! Please help! - 11/26/2014
... I never was told to keep). So I now manually check each claim and set aside all of the recalled parts, and then just use the list in the library as back up. Thanks again though. ...

Re: PARTS SCRAP LIST - 03/03/2016
... Every day I go through the paid claims and make a copy of the invoice, highlight the paid parts and staple them all together with the paid date (stmt date), date the parts can get scrapped (15 days after the paid date) and the date any cores can be...

Re: PARTS SCRAP LIST - 03/03/2016
That sounds like a good way to handle this, yes GM system is not friendly at all,waste of time just trying to figure it out :) Thank you for all your help

Re: PARTS SCRAP LIST - 03/03/2016
An article from the May 2014 edition of the Warranty News provides the detail on creating a Parts Scrapping Report from GWM...while the process looks a bit cumbersome, it is actually pretty easy to do! View the article here Kristen / jlwarranty

Re: PARTS SCRAP LIST - 03/03/2016
Hi Kristen, we have attempted to try this but we cant seem to figure it out :( Thank you for your response

Re: PARTS SCRAP LIST - 03/03/2016
Please give me a call and I will walk through the process with you, if you would like! 800.852.6298 x 117 Kristen

Re: PARTS SCRAP LIST - 03/03/2016
Thank you so much i will call tomorrow and get this going i hope :)

Re: PARTS SCRAP LIST - 03/03/2016
Great! Talk to you then!

Re: PARTS SCRAP LIST - 03/03/2016
... it with the claims that were paid in full that day, highlighting the repair orders that have parts on them - at the top of the report mark it "ok to scrap after (15 days later)" and give it to our parts dept that will pull the parts later. It has the...

Re: PARTS SCRAP LIST - 03/03/2016
Thank you rreed :) your comments are never too late,always good to have ideas and try different ways. Appreciate it greatly !!!

Re: PARTS SCRAP LIST - 03/04/2016
[quote] kristen: Please give me a call and I will walk through the process with you, if you would like! 800.852.6298 x 117 Kristen [/quote] Hi Kristen, Our IT person was able to help finding the scrap list, he had to play around on GM website so ...

Re: PARTS SCRAP LIST - 03/04/2016
Very good! Thanks for the update! Kristen / jlwarranty

Customer enthusiasm Transmission parts return? - 11/12/2015
I had a warranty claim on a 8 speed Yukon that my service manager had me submit as a customer enthusiasm warranty and the wpc still called back for the return? I was under the understanding that c/e meant that they could not call back for it? Any and...

New Labor Ops for Admin on Parts/Job Card Request - 05/22/2013


adding additional parts to a recall - 10/18/2012
recall 12104, front lower control arm replacement, steering links broke when during repair, how to i claim the links?

Re: adding additional parts to a recall - 10/18/2012
If I am not mistaken I think you can submit the extra parts with the lower control arms and code it excessive parts with comments...

Re: Process for over the counter parts - 11/09/2012
You should be opening a new job card because any outside work has to be added as a sublet when submitting for warranty. So when in global, whatever costs were approved for labor, that goes into the sublet box. That way GM pays for that and your business...

Re: Process for over the counter parts - 11/09/2012
... it's an over the counter part with the appropriate information, and attach a copy of the original parts invoice to the RO. About the labor, you can not claim labor on an over the counter part sale, you can claim the part only. Labor reimbursement...

Re: Parts Return Requests...haven't had one in awhile. - 07/11/2013
I havent had any parts return request lately

Re: rentals and parts expidite - 09/10/2013
THANKS FOR YOUR HELP I WILL MAKE A NOTE OF THIS !!!

rentals and parts expidite - 09/09/2013
Refresh my memory as this doesnt happen too often..We picked up a part fm another dealer and also put the customer in a rental , i know i can get some rental with the pick up but cant rememeber just how many days we are allowed is it 2 or 1 ??

Re: rentals and parts expidite - 09/09/2013
... holds true. Overnight freight and 1 day of rental is okay. 2-3 days rental with overnight and/or parts price difference will need to have comments and sent to (your support specialist) ...

no parts to return to wpc - 07/28/2014
I HAVE A CLAIM THAT THEY ARE ASKING FOR THE PART TO BE SENT BACK TO WPC, BUT THERE ISN'T A PART BECAUSE THE PART WAS MISSING WHEN THEY REPLACED IT. HOW DO I HANDLE THIS SINCE I DON'T HAVE A PART TO SEND BACK.

Re: Ignition Switch Recall Parts Return - 06/06/2014
I just want to add that during a conference call with warranty support center yesterday some warranty adm's submitting and add credit for handling and freight for these claims were having them rejected for repeat/related repair..we were advised to call...

WPC PARTS WAVIER FORM - 04/17/2014
I NEED HELP FINDING THE WPC PARTS WAVIER FORM.I CHATTED WITH A FELLOW AT DBC AND HE TOLD ME TO GO TO: GLOBAL CONNECT. 1.LIBRARY 2.SERVICE 3.WARRANTY ADMINISTRATION 4.WPC PART WAVIER FORM, WE I DO THAT THERE IS NO WARRANTY ADMINISTRATION. IS THERE ANOTHER...

Re: WPC PARTS WAVIER FORM - 04/17/2014
... Once you get to Service Forms, enter "CTRL and the letter F" on your keyboard and type in "parts waiver" to quickly find the form. On a side note...the form does not appear to be available within the Global Library>Service>Warranty. Kristen/jl...

Ignition Switch Recall Parts Return - 05/28/2014
... Effective 5/28/2014, "GM is requesting the return of all ignition switches and associated parts involved in the ignition switch recalls. Follow the WPC return process for return of these system-identified parts along with proper packaging, attaching...

Re: Ignition Switch Recall Parts Return - 06/05/2014
How can I find the amount of postage for shipping the returned parts? Is this charged to our open account? I am claiming the .3 for handling but not sure how to calculate postage/shipping for each individual parts return...thoughts please

Re: Ignition Switch Recall Parts Return - 06/06/2014
... incurred for UPS ground shipment under Net, Freight and Postage. Hope this helps! Kristen/jlwarranty...

Parts# / labor Op code - 04/04/2014
... group# 16.6852. The only labor op code we could find to match it was 7021400. I used the resource Parts Group to Labor OP to find the Labor OP but none matched really. I entered it like I had it and it rejected with Error 067 : Part 000000000025941791...

Re: Parts# / labor Op code - 04/04/2014
In EPIC, that part #'s description is Driver Seat Outer Recline Finisher Cover. By that description, I find labor op 7021820 (Driver or Passenger Seat Outer Recliner Finish Cover Replacement) might be the way to go. Hope this helps!

Back ordered parts that are a safety concern. - 02/26/2020
We have a customer with a nationaly back order part with only 2 available in the country. The vehicle can not be driven until the repair is complete. Our GM asked if we can remove the part from an inventory unit and place it on the customers vehicle, ...

Forum - 02/04/2021
... the 16na102 for the injector pump that failed and metal goes through the system and all the listed parts need to be replaced. That bulletin says it falls under the powertrain warranty. However the car went out of the powertrain about 5 days before they...

Coding with multiple parts replaced - 12/17/2020
Hi AllHope everyone is doing well and staying safe in these crazy times. I was wondering what others are doing to code out claims with these issues.Vehicle comes in with a check engine light and finds that the evap solenoid valve, canister and the ...

3Cs when parts come in - 10/23/2020
There's been a few ROs recently where the customer has returned for an ordered part to be installed. In the technician notes for the repair, their "cause" is "see previous RO for diag." They do have good notes on the previous RO, which ...

Parts amount excessive when there's only one part? - 08/23/2019
Hey,Does anyone know what's up when you get a 072 rejection when there's only one part billed?  I know we can self auth.  I just don't understand why it's needed.  We used the labor operation give in the Job Aid.  I asked the DBC and ...

CONSEQUENTIAL DAMAGE PARTS EXCEED - 06/18/2019
... being a consequential damaged component; but nothing seems to directly say that in an instance of parts exceed if management authorization is also exempt due to the claim of consequential damage. I am very curious if this is the case becuase using common...

Parts Expediting Coverage Help - 09/27/2019
Hey,Because of the strike we are having to order some of the parts from other dealers and have them shipped to us.  Are we allowed to get the cost difference and the freight for having it shipped as long as the total is under...

Transportation damaged vehicle sold, awaiting parts - 11/06/2019
... It was marked up by carrier for damage and we ordered the plastic bumper cover. While awaiting parts, a customer 'had to have it' and sales sold it. We just got the bumper cover in and I am wondering if the delivery status is gonna kill this?I had 1,...

Brake Pad - 06/05/2019
... need replaced again. Would this be consider warranty? I know that it is consider maintenance, but parts dept feel that it is consider warranty. Thanks...

OPTION A CALCULATION GUIDELINES FOR LABOR AND PARTS INCREASE REVIEW - 01/18/2019
... AND HAVE BEEN FOR 2017/2018. I RECENTLY REQUESTED AN UPDATED TEMPLET TO CALCULATE CURRENT ELR AND PARTS PERCENTAGE TO REQUEST INCREASE FOR 2019. THE MOST RECENT TEMPLET RECEIVED INSTRUCTS TO USE MAINTENANCE LABOR AND PARTS IN CALCULATION. IN PRIOR CALCULATIONS...

Assembly Replacements - 04/28/2016
... function in getting correct data to GM so that it is known what has failed. If there are multiple parts replaced with the repair, the causal part must be identified. Occasionally, the actual part that caused the failure is not one of the parts billed...

Defective Parts - 03/01/2016
From the Parts & Accessories P&P: Parts and accessories found to be defective before installation on the vehicle, or sale over-the-counter, are to be returned to GM Parts for credit. As a general rule, any item with a functional defect visible...

Reject of the Month - 06/27/2016
... error messages:067: part xxmolding is not a compatible part for labor code 1442254072: total parts amount exceeds the allowance for labor code 1442254The warranty administrator discussed the transaction with the body shop manager and obtained authorization...

Change to WPC Parts Waiver Process - 11/29/2016
... in the application of the Warranty Part Center process, GM announced in September, a change in the parts waiver process. Effective since September 16th, 2016, a dealer’s DMA/DMC will not have the authority to waive a part request or reverse a WPC...

Ignition Switch Parts Return Request - 06/06/2014
... to Global Message G_0000192928, dated 5/30/2014, which may be used to identify recall transaction parts that are still within the 15-day retention period. There are no separate part return requests from the WPC in Global for ignition switch recall transactions...

Extended Retention Period for Certain Recall Parts - 09/09/2014
Until further notice, all GM dealers, including Certified Elite dealers, must retain all parts from completed recalls or other field actions. These parts should be tagged with the job card number and VIN, and securely stored in a part retention area that...

Recalled Parts - 09/09/2014
The "Extended Retention Period for the Certain Recall Parts" article on the front page notifies GM dealers that all parts from completed recalls, or other field actions, must be retained. This policy temporarily replaces and supersedes GM's normal policy...

Limited Parts Return - 11/25/2014
In October, the WPC established a limited return for parts replaced with recalls 14079, 14117, and 14118. The part return requests for these parts will follow the standard parts return process. Ensure that the parts are packaged and returned individu...

Limited Parts Return - 12/19/2014
The WPC has established a limited parts return for components replaced with recall numbers 13434, 14062, 14096, 14116, and 14340. These return requests will follow GM's standard parts return requirements. This limited parts return went into effect for...

Missed Revenue - Parts Expediting - 09/09/2024
... following are common areas of missed revenue Administrative Allowance, Shuttles, Recalls, Parts Expediting, Paint Material Allowance, Fluid Leak Analyze Find training videos for these and other Missed Warranty Revenue topics in the Training Video Library. This...

Most Common Warranty Deviations - 03/08/2023
... GM's audit staff Part Retention Violation. The general rule of thumb for hanging on to warranty parts is seven days most parts need to be kept this long; after which they need to be scrapped and destroyed so that they cannot reenter commerce. All warranty...

RO'S WITH PARTS ON ORDER - 12/19/2007
I AM LOOKING FOR THE "PROPER WAY" TO HANDLE RO'S STILL OPEN DUE TO PARTS WERE ORDERED.... AT THIS TIME, IF A CUSTOMER PICKS UP THEIR VEHICLE & WE HAD TO ORDER A PART - THE ADVISOR WILL HOLD THAT RO IN A "HOLD FILE" UNTIL THE CUSTOMER RETURNS ( I BELIEVE...

Re: RO'S WITH PARTS ON ORDER - 12/20/2007
WHAT DO YOU DO WITH ANY TIME OR PARTS BILLED ON THAT LINE (OUR PARTS DEPT INSISTS WE HAVE AN RO TO BILL THE PART IF IT IS BEING ORDERED) & HOW WOULD I CLAIM "ALL" THE TIME WHEN VEHICLE RETURNS

Re: RO'S WITH PARTS ON ORDER - 12/20/2007
... on the RO. If a part was ordered and the tech flagged no DG time the RO gets closed. How can your parts dept bill something out before they even have it in hand? We order the parts under the RO number that got closed then when a new RO is wrote for...

Parts Scrapping - 09/19/2007
Our rep came in the other day and did a check on our scrapped parts. She says in addition to part being tagged we must attach a copy of the repair order to the part being scrapped. All i can find in the p&p is it must have repair order number and vin...

Re: RO'S WITH PARTS ON ORDER - 01/03/2008
We close out sop ro's. If there's parts on the RO that are ordered and not here, I have parts remove them from the RO. My parts dept uses the customer # a lot to order the parts and that seems to work well.

Updating Parts Adjustment - 04/25/2008
I need a source or guide to make sure the parts adjustment in Wins is correct. When I submit claims the parts are not adjusting. I have looked in Parts P & P Manual and Claims P & P. Help would be appreciated.

Re: Updating Parts Adjustment - 04/25/2008
I GO INTO GM DEALER WORLD AND GO INTO THEW PARTS MENU THEN I USE GM EPIC TO DOUBLE CHECK MY PARTS PRICE TO MAKE SURE THERE IS ONLY A 40 PERCENT MARK UP. THERE IS AN ADJUSTMENT IN THE WINS DISPLAY IF YOUR PARTS ARE BEING MARKED UP TOO MUCH. YOU CAN ADJUST...

HOW DO YOU CLAIM: NPN PARTS - 04/21/2008
EXAMPLE: I HAVE A 2006 EXPRESS CARGO VAN... CHECK ENGINE LIGHT ON, CODES #P0171 #P0174... VACUMN LEAK AT SUPPLY HOSE AT PASS SIDE BY EXHAUST MANIFOLD ---- PARTS DEPT CHARGED OUT "NPN-VAC HOSE" AS A PART (WHAT DO I DO WITH THIS)

Re: HOW DO YOU CLAIM: NPN PARTS - 04/22/2008
When using a NPN part you take the part out of the claim and put it in the net feild, then give a breif description in the comments field.

Re: Updating Parts Adjustment - 05/30/2008
I would still use the replace labor op and adjust the time accordingly. May even call for a little OLH?? I would also submit comments when entering claim that you had to clean and not replace. Hope my opinion helps.

Warranty Performance Analysis - 08/10/2010
... daily accounting of the items discussed in this series from all those responsible for the various parts. Several dealers have raised the warranty processing person to a manager reporting directly to the dealer or general manager in order to keep tabs...

Fluids and Non-GM Parts - 06/30/2011
When submitting for fluids and/or non-GM parts, enter the appropriate part number(s) in the parts field of the transaction. The part pricing must accompany a non-GM part entry. Denote the non-GM part by checking the non-GM part indicator with the tra...

Re-Sourcing Parts - 04/27/2011
GM has re-sourced many parts affected by the crisis in Japan. There is a crisis team of several hundred employees who identify at risk components and work to find replacements for those that are affected. Part shortages from Japan have had little effect...

2017 VOLTS - PDI SEALED BODY BAG MISSING PARTS - 09/26/2017
I have heard that this is a issue on quite a few volts we have received .... trying to see if there is any documentation for claiming purposes. But I havent seem to come across anything yet

PARTS EXPEDITE IN REYNOLDS - 08/29/2017
HiI was just wondering what others that are using Reynolds & Reynolds are doing with their parts expedite charges. Our parts department was putting them under as a parts line but that is incorrect as it is upping the parts sales. We have decided for...

Consequential Damage Labor/Parts - 11/14/2017
I have been having issues getting job cards with consequential damage OLH paid the first time, even though I always include that the OLH is consequential damage and why in the auth comments field.  Has anyone else had any problems with the WSC rejecting ...

Forum - 02/20/2017
... other week for January's work.  Once the month is closed, they pull the warranty labor and parts amounts that were collected from the management report from those lines.  I realize this isn't exactly what I originally asked for, which was 1%...

Forum - 03/31/2017
... Cases (Passenger Car and Light Duty Truck) Sold Over the Counter : 36 months/100,000 miles (parts*) *Parts and Labor when sold OTC to a qualified Independent Service Center (ISC). Additional information available within Article 1.3.8 of the Parts Policies...

Re: Parts purchased locally. global pays less. - 10/28/2010
wE CANT SEEM TO PULL UP THAT MESSAGE - ANY SUGGESTIONS ON WHERE TO GO TO FIND IT ?????

Re: Parts purchased locally. global pays less. - 10/29/2010
[quote] Rhonda: wE CANT SEEM TO PULL UP THAT MESSAGE - ANY SUGGESTIONS ON WHERE TO GO TO FIND IT ????? [/quote] What message are you referring to?

Re: Parts purchased locally. global pays less. - 10/29/2010
... trade, take the dealer price and subtract it from the 40% markup price and that goes into net as parts expedite. example: We pay: $68.71 dealer price: $59.75 dealer + 40% price: $83.65 take $83.65 - $59.75 = $23.90 ($23.90 goes in net amount under...

Re: Parts purchased locally. global pays less. - 10/29/2010
Good example Radley Chevrolet Gals for the correct parts expedite reimbursement procedure. More information may be found in the GWM Clarification Bulletin #2 - Message G_0000050657 (document may be found in Message Archives).

Re: Parts purchased locally. global pays less. - 10/29/2010
thanks for bringing up this subject and clearing it up, after all my years doing warranties i still get confused sometimes..

Re: Parts purchased locally. global pays less. - 10/29/2010
WOULD SOMEONE BE SO KIND TO FAX ME A COPY OF THAT GWM CLARIFICATION BULLETIN #2 MESSAGE #G_0000050657 --- I CANT FOR THE LIFE OF ME GET THAT TO PULL UP... UGH!!! 510-352-0845

Re: Reject Code 038: Service Agent is not allowed to submit authorization code - 11/03/2010
... reject yesterday for code 038...not only for auth code not allowed but for related repairs and parts allowance for labor op J5650..i had problems fixing this on reynolds i went on global warranty and coded it for related repairs and parts ceiling exceded...

Re: lifetime gm parts - 07/21/2011
If it is past the 12/12 warranty period you still use the ZPTI and also have to mark it as policy decision and put in the comments that it's a lifetime part.

Re: lifetime gm parts - 07/28/2011
[quote] mpatten: When processing Lifetime Gm parts is there a better way to submit them with out them being rejected? I have a 2003 pontiac grand am that has GM lifetime hub [/quote]

lifetime gm parts - 07/20/2011
When processing Lifetime Gm parts is there a better way to submit them with out them being rejected? I have a 2003 pontiac grand am that has GM lifetime hub

Re: lifetime gm parts - 07/20/2011
what was the reason for the reject??

Re: lifetime gm parts - 07/20/2011
it said the number of days and distance exceeds the vehicle warranrt limits

Re: lifetime gm parts - 07/20/2011
What trans type did you use?? (S/B ZPTI)

Re: lifetime gm parts - 07/20/2011
I used ZREG

Re: non gm parts mark up - 08/24/2011
yea i know that, parts charged it out on the job card with no markup. its just when i submitted the claim it marked up the part..i just need to know how to submit it without marking up the part...

Re: non gm parts mark up - 08/24/2011
No, no mark up allowed.

Re: non gm parts mark up - 08/29/2011
[quote] conny: yea i know that, parts charged it out on the job card with no markup. its just when i submitted the claim it marked up the part..i just need to know how to submit it without marking up the part... [/quote] If you are submitting via GlobalWarranty...

Re: non gm parts mark up - 08/29/2011
... CLAIM DID REJECT DUE TO THE PART BEING MORE THAN THE GM PART..SO I RESUBMITTED ON GLOBAL WARRANTY AND SENT IT FOR AUTHORIZATION WITH AN EXPLANATION......

Re: non gm parts mark up - 08/19/2011
From warranty management workshop binder page 21 "If non-GM part is used because a GM part is not available, the reason must be recorded on the job card. The service agent net price must be identified and cannot be marked up." Put in the part number,...

Re: non gm parts mark up - 08/19/2011
i didnt think so my only problem is that when i submit the claim and i did mark is as a non gm part because BUT its costing it cost plus 40% how do i fix this...

non gm parts mark up - 08/19/2011
what is the markup on non gm parts????? i dont do non gm parts often ,my brain isn't working today.. thanks

Re: non gm parts mark up - 08/19/2011
As I recall we don't get any mark up on non-GM parts. Has to be charged out at cost. We don't do them much at all either.

Re: is there anywhere I can find the parts covered under E, E1 and E2 warranties? - 04/18/2011
Pull up Doc#2355117 / see if that is what you may be looking for ... hope it helps

Re: is there anywhere I can find the parts covered under E, E1 and E2 warranties? - 04/19/2011
THANK YOU VERY MUCH THAT IS EXACTLY WHAT I WAS LOOKING FOR!

Re: is there anywhere I can find the parts covered under E, E1 and E2 warranties? - 04/19/2011
[quote] GMNL09526: Pull up Doc#2355117 / see if that is what you may be looking for ... hope it helps [/quote] THANK YOU THAT WAS WHAT I WAS LOOKING FOR!

is there anywhere I can find the parts covered under E, E1 and E2 warranties? - 04/06/2011


Parts amount exceeds allowance.... - 06/17/2010
... condenser (added oil). Replaced o-rings. Recharge." I used Lop D3140 for replacing the condenser. Parts billed out are the condenser, 2 o-rings, dye, lubricant and freon. Claim is rejecting for "Parts amount exceeds the allowance for labor code D3140."...

Re: Parts amount exceeds allowance.... - 06/18/2010
you could try making another line for the o'rings ,parts only and no labor..i have done that before..and put a b on it with comments..hope that helps.i also had a reject for excessice parts amount this mornin i put the two parts in net amount and it ...

Re: Parts amount exceeds allowance.... - 06/18/2010
... and submit with comments. They paid just fine after that. Also, a couple times, I've found that my parts department had the cost/sold prices charged out wrong, make sure to check that also!...

Re: Parts amount exceeds allowance.... - 06/21/2010
... the allowance for labor op D3140." I put the lubricant and oil in misc and put the freon back in parts. Back to the parts amount excessive for labor op D3140. I then used a "P" authorization and it paid. Only problem is that it paid $784.07 too...

Re: Parts amount exceeds allowance.... - 06/21/2010
Same thing happened to us, but I did not get a reject, it just paid more. Not sure how to debit back, how are you handling that?

Re: Parts amount exceeds allowance.... - 06/21/2010
I was not able to correct it in Reynolds. Elizabeth at the DBC helped me. In GWM we went into the transaction and processed a debit. I corrected the price of the freon and removed the "P" authorization. Today on my Transaction Summary Report the job ...

Re: Parts amount exceeds allowance.... - 06/21/2010
I have asked our parts dept. to not use the part# when they charge out partial amts. They put it in as just the name of the part without the # and then I run it as a net amt. item. Saves a lot of headaches now that Global Warranty pays off the part#...

PARTS PICKED UP FROM ANOTHER DEALER - 05/24/2010
REFRESH MY MEMORY..AM I CORRECT TO BELIEVE THAT WHEN PARTS ARE PICKED UP FROM ANOTHER DEALER AND THE CUSTOMER IS IN A RENTAL THE DIFFERENCE IN PRICING CANNOT BE CLAIMED?? THIS WAS NOT SAME DAY PARTS PICKUP..THEY WERE NOT DELIVERED UNTIL THE NEXT DAY....

Re: PARTS PICKED UP FROM ANOTHER DEALER - 05/25/2010
YOU CAN ONLY CLAIM 1 DAY RENTAL WITH PARTS EXPEDIATING

Parts purchased locally. global pays less. - 05/07/2010
The parts manager is not happy with how Global is paying for parts purchased locally. I was instructed by DBC to enter what we paid for the part with a "T" for trade and the difference in Part Expedite. The difference should be what we paid for the part...

Re: Parts purchased locally. global pays less. - 05/10/2010
That is the way they told us to do it to.... but.... I have our parts department bill the part at the regular GM cost on the RO & attach a copy of the invoice where they got the part expedited from. I then put the part in the regular causal part field...

Re: Parts purchased locally. global pays less. - 05/10/2010
I submit the same as H&K Chevy and have never had a problem.

Re: PARTS EXPEDITE FROM ANOTHER DEALER - 03/03/2010
Make sure in Global that you also enter the amt of the part plus markup in the part cost amt. field and mark the trade indicator. If you leave the part cost blank it pays at cost and you don't get your markup %.

Re: WPC returns for 08/25/10 - 08/25/2010
... Chevrolet, GMC, Pontiac, Saab, HUMMER, and M.D. Truck Dealers Attention: Service Manager, Parts Manager, Warranty Administrator Subject: Warranty Part Return Request - System Error You may have noticed that you have received a larger than normal...

Re: PARTS - 07/16/2010
We hold parts for 15 days.

Re: PARTS - 07/16/2010
we hold parts for 15 days after the claim is paid

Re: PARTS - 07/16/2010
We also hold for 15 days after claim is paid

Re: PARTS - 07/21/2010
We also hold them for 15 days after the entire ro is paid

Re: PARTS - 07/23/2010
Unfortunately we hold parts for much longer since I'm the only one who ever cleans out that messy room. UGH. But the requirement is only 15 days after claim is paid.

Re: PARTS EXPEDITE FROM ANOTHER DEALER - 03/02/2010
KATINA..... SEE IF BULLETIN 99-00-89-021E HELP YOU

Re: PARTS EXPEDITE FROM ANOTHER DEALER - 03/03/2010
[quote] Katina Bell: DOES ANYONE HAVE TIPS ON HOW TO COLLECT MONEY ON GETTING PARTS FROM ANOTHER DEALER....THE WAY I UNDERSTAND IT YOU ONLY GET WHAT YOU ACTUALLY HAD TO PAY FOR THE PART(TO THE OTHER DEALER) PLUS THE AMOUNT THAT THEY CHARGED YOU OVER THE...

Re: PARTS EXPEDITE FROM ANOTHER DEALER - 03/03/2010
THANK YOU SOOOO MUCH FOR YOUR HELP!!! YOU GUYS ARE THE GREATEST!!!

PARTIAL FLUID CHARGES (PARTS DEPT VS SERVICE DEPT) - 02/24/2010
... AMOUNTS... EXAMPLE - RECALL 09132, CALLS FOR 1/4 CONTAINER NOT TO EXCEED $1.40 IN NET ---- MY PARTS DEPT KEEPS CHARGING THE ENTIRE BOTTLE DUE THEY SAY THE CANT GET THE UNUSED PORTION BACK DUE TO CANT KEEP PARTIAL BOTTLES ON SHELVES. WHAT DOES EVERY...

Re: PARTIAL FLUID CHARGES (PARTS DEPT VS SERVICE DEPT) - 02/25/2010
Does your parts department make service eat the difference and why cant you have partial bottles?

Re: PARTIAL FLUID CHARGES (PARTS DEPT VS SERVICE DEPT) - 02/25/2010
HAVE THE SAME PROBLEM!! LET ME KNOW IF YOU FIND A SOLUTION......

Re: PARTIAL FLUID CHARGES (PARTS DEPT VS SERVICE DEPT) - 02/25/2010
We had the same issue here at the beginning. I talked to our parts dept and we agreed that they wont charge out any fluid on the RO. They just charge the bottle to our service dept directly. I then charge out the fluid ($1.40) on the RO's as a fluid(on...

Re: PARTIAL FLUID CHARGES (PARTS DEPT VS SERVICE DEPT) - 02/25/2010
DOES THE MONEY END ON IT COME OUT RIGHT DOING IT THAT WAY??? OR IS THE INVENTORY WAY OFF????

Re: PARTIAL FLUID CHARGES (PARTS DEPT VS SERVICE DEPT) - 02/25/2010
Heather - are you the Heather from the recent workshop in Chicago? Sorry to get off track, but I have to know!

Re: PARTIAL FLUID CHARGES (PARTS DEPT VS SERVICE DEPT) - 02/25/2010
I haven't had any problems with inventory being off posting it that way. No, I wasn't at a workshop recently.

Re: PARTIAL FLUID CHARGES (PARTS DEPT VS SERVICE DEPT) - 02/26/2010
Thanks Heather! There was a Heather in our Chicago warranty class who just got warranties dumped on her like 1 week prior. She had no knowledge of the warranty process at all, and is trying to learn as she goes.

Re: PARTIAL FLUID CHARGES (PARTS DEPT VS SERVICE DEPT) - 03/01/2010
We are on ADP. Our parts department doesn't charge the fluid out. I bill 1/4 container of fluid under miscellaneous and code it to the part department bill code (24200). I make sure to put the cost in at the correct amount. Parts gets credited for...

PARTS EXPEDITE FROM ANOTHER DEALER - 03/02/2010
DOES ANYONE HAVE TIPS ON HOW TO COLLECT MONEY ON GETTING PARTS FROM ANOTHER DEALER....THE WAY I UNDERSTAND IT YOU ONLY GET WHAT YOU ACTUALLY HAD TO PAY FOR THE PART(TO THE OTHER DEALER) PLUS THE AMOUNT THAT THEY CHARGED YOU OVER THE GMSPO PRICE....WHICH...

Re: PARTS EXPEDITE FROM ANOTHER DEALER - 03/04/2010
I would check out Warranty Message G_0000048242 02/01/2010 and G_0000050657 03/02/2010. They have some information in them that should help with the part expediting. If you look at the first message under Net Item Transaction Submission and WPC Administrative...

Re: PARTS EXPEDITE FROM ANOTHER DEALER - 03/05/2010
IN GLOBAL YOU CHECK THE SERVICE AGENT TRADE BOX AND PUT THE ACTUAL AMOUNT FOR THE PART.PUT YOUR EXACT AMOUNT PLUS THE OTHER DEALERS MARK UP.ITS EASY PAYS EVERY TIME WE DO IT

Re: PARTS EXPEDITE FROM ANOTHER DEALER - 03/05/2010
... amount without mark-up. You should then enter your applicable mark-up in the Net Item field of "Parts Expedite". We know you put what we paid the other dealer for the part in unit cost, check the service agent trade box. If we are reading the above...

Dye Test time and 0.0-0.3 clean parts over 30k time - 04/06/2010
... reading a while ago (Jan 09?) that they were doing away with the 0.0-0.3 add time to clean parts over 30k miles, did they bring it back? Just wondering why if they can update the LTG monthly it still shows up for some ops....

Re: Dye Test time and 0.0-0.3 clean parts over 30k time - 04/06/2010
I just include the .3 dye testing deal with the base time. As far as I know, if the LTG says you can add clean parts time, go for it (if they have clock time & have documented they actually cleaned the parts).

Re: Dye Test time and 0.0-0.3 clean parts over 30k time - 04/06/2010
The one's I've tried have rejected if you include it in base time, but I did just do one that paid with the dye test time in the diag. time field, even though the labor op itself did not have an add time for diag.

GMPP and the WPC - 05/09/2012
Does anyone know where to find the policies concerning GMPP claims and Parts returns. I asked the Parts dept and was told GMPP never requests any parts back. The only info in my Warr Book is that the jobcard must meet the same criteria as a Factory Warr...

GMPP PARTS MARKUP ??? - 03/06/2012
I seem to keep coming across markup error from out parts dept (between what gets posted & what E.P.I.C. states) ..... What "exactly" is the markup amount that GMPP pays (a certain % / GM List ??????)

Re: GMPP PARTS MARKUP ??? - 03/06/2012
... ipc's, navigation systems). They only pay 15% mark up or there abouts. It drives me crazy and my parts manager just gets furious when he gets the hit. Any time I have to do GMPP with electronics, I get hives. Anything else never gives me any prob...

Re: GMPP PARTS MARKUP ??? - 03/06/2012
GMPP pays MSRP (list) for parts. Exceptions are radio's, engines, trans etc. and that is a certain markup over cost if I remember right. I usually just call in and ask on those. I have a list somewhere, but we do so few of the ones that are a markup...

Re: GMPP PARTS MARKUP ??? - 03/14/2012
gmpp will pay list for parts. engines and transmissions are 40%, sublets are 25% up to 100.00 unless the complete job is a sublet, then its only 10% mark up and not over 100.00. hope this helps

GWM and Lifetime Parts Labor? - 02/09/2012
Just wondered on the Lifetime Parts if you are showing the labor in the claim and then putting that $$ amount in as Cust/Dealer participation or just leaving the labor off completely? I know in WINS we just didn't submit for the labor on the claim, but...

Re: GWM and Lifetime Parts Labor? - 02/09/2012
I LEAVE THE LABOR OFF COMPLETELY TOO..HAD ONE LAST WEEK AND MY SERVICE MANAGER CHARGED THE LABOR BACK TO THE SHOP..

Re: GWM and Lifetime Parts Labor? - 02/09/2012
I also leave it off of the warranty claim. I do make another line that is billed Internal and post the labor there so we have record of where the tech flag goes.

Re: GWM and Lifetime Parts Labor? - 02/09/2012
We are on Reynolds so we (keep on same line) but Internal labor & submit the warranty part

GMPP and Exchange Parts - 05/02/2012
Just back from vacation and can't seem to remember this! When you have a radio exchange covered by GMPP isn't the whole thing put in misc. net? The radio is at 25% over cost plus the labor added together and entered in net? For some reason that's what ...

Re: GMPP and Exchange Parts - 05/03/2012
i am just back from jury duty today and trying my best to reprogram myself. yes you do put the cost of the radio in misc net but doesnt the labor go to the tech in the labor column??

Re: GMPP and Exchange Parts - 05/04/2012
I'll submit it now and let you know. I hate it when I can't seem to put my finger on information like that quickly. I guess we don't do too many if I can't remember the process.

Re: NPN PARTS ON DOCUMENTS - 01/18/2012
I always ask my parts manager to give me a list of everything they use that doesn't have a GM part number. I keep current prices and bill things like the 3M products in the miscellaneous/net field. At first the manager was reluctant because he wanted...

NPN PARTS ON DOCUMENTS - 01/17/2012
I have a "never ending" battle with my parts dept over posting misc parts. Example: #PIO565/Doc#2703104 shows to add.. 3M strip calk PT#08578 On things like this: shouldnt they post as a misc part "cost to cost" ???

WPC parts returns for 11/02/11 - 11/02/2011
Did anyone else have some strange parts return requests that showed up today (11/02) on their warranty info? We had two, and they look like the ones a while back that ended up not being real claims - the ones where GM had a "glitch" in the system. Does...

Re: WPC parts returns for 11/02/11 - 11/03/2011
No, not me. Although I did have one return request. It seemed normal though.

Re: WPC parts returns for 11/02/11 - 11/03/2011
I HAD ONE RETURN TODAY TOO SEEMED NORMAL TO ME..

Employee Parts Discount Program - 09/26/2022
... participate in the program. The program is available toward the purchase of eligible customer pay parts at GM participating dealerships with a minimum $25 value before discounts and taxes. Transactions are submitted through GWM with transaction type...

WPC Parts Photo Return Requests - 03/23/2023
The progress of completed Photo Part Return Requests may be viewed in GWM and the CSMT app. The WPC Parts Photo Return tool on the CSMT app must be used to complete the part return request. The process does not work if photos are attached to a claim ...

PARTS NOT BILLED OUT - 07/08/2024
Good afternoon everyone,I submitted a claim that was accepted for the labor, however I missed that the parts were not billed out on the job card. Original job card date was 05/09/24. Today (07/08/24) my Service Manager gave me a new job card with the...

USING NON-GM PARTS - 05/29/2024
WHERE CAN I FIND THE PROCEDURE TO SUBMIT AND HOW MUCH CAN PARTS BE MARKED UPFormat: Help Card

Forum - 05/15/2023
... the sublet bill amount would have to based on 4.0hrs x your warranty rate and no tax.  Any parts needed are billed at warranty rates. Make sure you get a detailed estimate/invoice showing the breakdown from the body shop of the repair and don't...

PARTS SENT FROM FACTORY - 03/31/2022
HiI've got a couple of repairs where we received parts directly from the assembly line. I'm being told that we aren't being billed for these parts? Has anyone else had this issue? How do I show this on the claims? The claims are for injectors. The injectors...

Sublet Repair parts - 04/19/2022
in the P&P it says " Service Agents must supply the sublet facility with parts which are used in the performance of the sublet repair" but if we are a GM dealership with a Body Shop and we take in sublet work from another GM store,,,can we supply...

One Time Use Parts - 01/26/2022
Our tech's seem to feel they do not need to replace One Time Use Parts during a repair. I have tried to find some verbage related to GM Warranty repairs to provide to them but my research has come up blank. Does anyone know where we could find something...

Parts being charged on repair order Dealertrack vs other DMS systems - 03/10/2023
I know when a part is charged out on the job card I can go look to see just when it was put on there, especially if a tech is requesting diag time.  If the part is put on while diag is running he gets nada even if he has the best diag story.Does ...

Forum - 02/06/2023
The calim should have been debited back and a the new line should have had parts and labor with SM auth for repeat repair and Warranty Clerk add notes that he first claim was debited back because parts were not on the first claim. Re-submit for the s...

Forum - 08/01/2022
When they get parts estimates are they telling the parts department they need it at warranty pricing? I used to work for a dealer that the writers would run the PET off the customer pay price.  Once they had to rerun them a couple of times they worked...

Parts Price Change - 03/23/2024
GMCCA implemented a part price change effective April 1, 2024, on 916 parts as well as 35 core charge revisions. GWM calculates part cost using the GM Parts pricing effective on the repair completion date. GCUS-9-15821

Parts and Accessories - 03/23/2024
... has started to pay off. GM put the initiative into place to make it easier for customers to buy parts and accessories online. The two digital storefronts were combined into a single website for each of the four vehicle brands. The result is increased...

Employee Parts Discount Program - 12/26/2023
The GM Employee Parts Discount Program has been renewed for 2024. The program is in effect from January 1, 2024 through December 31, 2024. Participating dealers agree to honor the applicable parts discount amounts at time of customer pay parts purchase....

Parts Workbench Plus - 11/29/2023
The Dealer Fixed Operations Advisory Board (DFOAB) elected to move the decommission date for EPIC to December 1, 2023 to widen the window for dealer transition. All functionality associated with EPIC has been transferred to Parts Workbench Plus.

Single Use Parts - 06/27/2023
There are multiple repairs where certain parts require replacement, even if the technician thinks the part can be reused. These parts are referred to as single use parts. Examples include bolts, seals, gaskets, pipes, etc.  Below is a list of single...

Incompatible Parts Rejects - 10/25/2023
... part reject occurs. Consequential damage is when the causal part failure causes damage to other parts. Labor operations are programmed to pay parts that would be expected to be replaced based on the labor operation title. When GM authorized for payment,...

$20 off $100 with Limited Lifetime Parts - 01/10/2014
... paid service of $100 or more with the purchase and installation of one of the twelve lifetime parts listed in Limited Lifetime Parts program. The offer is communicated to consumers online when they search for related automotive services on major search...

GWM Issues and Issue Resolution - 06/19/2013
... GLC.Errors associated with the submission of administration time in conjunction with a Warranty Parts Center part return request have been addressed.Claim rejects for error code 903-"Vehicle not compatible with labour code" when submitting transactions...

Disclosure of non-GM parts & non-GM Service Contracts - 07/03/2013
It is expected that GM warranty repairs will include GM parts. If a situation arises that a GM part is not available through all the acceptable GM approved sources, a comparable non-GM part may be used. Use of a non-GM part must be approved by the customer...

Freight and Postage vs. Parts Expedite - 03/11/2013
The following is a quick tip for when to enter an expense in freight and postage or when to enter it in the parts expedite field.Freight and postage: expenses associated with shipping to a GM facility. When expenses are indicated in this field, additional...

Electronic Parts Catalog - 08/30/2021
The EPC app in GlobalConnect offers a handful of tools that can be helpful to the warranty administrator when managing warranty claims. There may be situations where a repair is related to a technical bulletin, but the technician did not list the bulletin...

High Voltage Battery - 03/22/2021
... Voltage Battery or battery section part numbers are not included with the transaction. Warranty parts are sent to the dealer at no charge, therefore not billed on the transaction. Dealers may claim the part administrative allowance as indicated within...

Refurbished and Remanufactured Parts - 05/26/2021
The following is from the Parts and Accessories Policies and Procedures Manual, Article 1.2: Before servicing a vehicle, the servicer may have a legal obligation to disclose in writing to the customer if remanufactured or refurbished parts will be installed...

Accessories - 01/04/2022
... the New Vehicle Bumper to Bumper warranty, but in no event, less than 12 months/unlimited miles, parts and labor. GM Accessories that are sold over the counter, or not permanently attached to the vehicle are covered for 12 months from the date of purchase,...

Consumable Parts - 11/21/2017
... Vehicle Limited Warranty. Some of these tools come with what are called “consumable repair parts” that are intended to be permanently installed on the vehicle. Examples of consumable parts include terminal repair kits, a/c line tubing repair...

Part Return Process - 04/17/2017
... and claimed correctly. When the technician uses a portion of a bulk part on a warranty repair, the parts department must identify the bulk part number on the job card and entered in the parts field of the transaction.  Bulk R-134a (typically packaged...

Disclosure for Non-GM Parts & Accessories - 04/29/2020
Thinking of installing non-GM parts or accessories on your customer’s new or used vehicle? While it may seem perfectly okay to do so, there are some pretty serious warnings that are outlined in the Policies and Procedures manual that your customer...

April 2020 Recall Update - 03/27/2020
... Recall N192273510-02 Loose Alternator Cable: The recall has been revised to update the parts, warranty, and service procedure sections of the bulletin. The update includes replacement of the starter solenoid cable for vehicles that fail the initial inspection....

Parts Required - 03/27/2020
Recall bulletin N192270600-01 involves the installation of a feature that will close off the opening in the seatbelt pretensioner bracket so that exhaust gasses vent away from carpet material. The procedure involves installing two rivets and foil tape. ...

WPC Parts Return Program - 07/30/2020
The WPC Parts Return bulletin, 99-00-89-019T, has recently been updated. The latest version includes the current shipping process for non-hazardous parts shipped via UPS, found in Section H of the bulletin. The section includes several screen images of...

July 2020 Recall Update - 06/23/2020
... second row bench are included in the recall program. The recall has been revised to update the parts, warranty information, and service procedure table.  Customer Satisfaction Recall N192264210-02 Enable Diesel Engine Block Heater: The recall bulletin...

Researching and Finding Answers on Global - 04/13/2012
... and resources of GlobalConnect.The technician performs a repair which includes several different parts and repair processes. How does the warranty administrator know which parts belong with which repair? Are they excessive? Is the technician's request...

Reject of the Month - 04/13/2012
... store's DSP. The transaction rejected for several reasons, including excessive net and excessive parts. On the second submission the warranty administrator processed the transaction in GWM with no part pricing to allow the system to calculate pricing,...

Parts Identifier - 03/08/2012
... indicator within the part data. The indicator will allow dealers to more easily identify if parts are reman or refurbs.   ...

Excessive Parts Usage - 11/17/2011
... is far more complicated than anticipated. In these cases, the repair often requires additional parts due to the severity of the failure or the circumstances surrounding the claim. Special care is needed when submitting claims that have excessive parts. In...

Parts Incompatibility Reject - 10/14/2011
... sent on their way. The claim was submitted and immediately rejected. The claim rejected due to a parts incompatibility issue, yet there were no incompatible parts and the correct labour operation for replacing the assist steps was used. The claim was...

GM Card Service, Parts, and Accessories Promotion - 12/15/2011
... the Northeast Region will be able to redeem a portion of their reward earnings on service work, or parts and accessories. This offer is for a limited time only, November 1st, 2011, through April 30th, and is a pilot program offered in the Northeast...

Parts Expediting - 08/28/2024
It is unreasonable to expect that your parts department will always have the part your technician needs to repair your customer’s vehicle. And because it is important to GM that your customer’s warranty concerns are corrected the same day...

GM Supplied Parts - 06/26/2024
GM may directly supply the dealer with parts for repair of a vehicle. In such cases, the dealer is entitled to an appropriate handling allowance of what the dealer would have received if the part was ordered through GMCCA. Parts P&P Article 2.1

Parts Swapping - 06/26/2024
Although swapping of parts can be very useful from a diagnostic perspective, swapped parts must never remain on the customer’s vehicle. If it is determined (from swapping parts) that a vehicle part is the source of the warranty concern, a new GM...

Non-GM Parts - 06/26/2024
... portal is required for the use of any non-GM supplied new or remanufactured part. Use of non-GM parts requires a completed disclosure form, with a copy provided to the customer and included with the warranty transaction submission. Service P&P Article...

WPC Parts Return Feedback - 03/25/2025
The WPC Parts Return Evaluation feedback process has been implemented to ensure safety and to educate dealer personnel. Dealers will be notified by mail when parts requested for return are received with improper/unsafe packaging and a feedback report...

Incompatible Parts Rejects - 10/31/2024
... part reject occurs. Consequential damage is when the causal part failure causes damage to other parts. Labor operations are programmed to pay parts that would be expected to be replaced based on the labor operation title. When submitting with GM Authorization...

Swapping Parts - 08/27/2019
Swapping parts from a stock vehicle to a customer vehicle is often useful from a diagnostic perspective. After diagnosis, the swapped parts must be removed from the customer’s vehicle and returned to the stock vehicle ensuring that they are properly...

Accessories and Specialty Parts - 01/28/2020
By the end of 2019 car and truck owners spent almost $46 billion on accessories and specialty parts for their vehicles. The 2019 statistic is an increase from the $37 billion in 2014. A report released by SEMA showed that GM full-size pickups ranked number...

Forum - 01/23/2017
... claim to an engine claim.  I explained that I was looking for 1% total on warranty labor and parts collected for each month beause that while many claims are fairly easy to submit, many are also not and that it is very important to have all of the...

ZPTC or ZPTI - 04/04/2019
Hey,We have a warranty transmission replacement.  Transmission was purchased from us by a parts store (3/8/2017).  I'm guessing our customer purchased the transmission from them.  Customer installed.  I'm thinking this should be a...

ATF- Part # 88862155 - 10/08/2020
HiMy parts department is telling me that they are being billed a higher amount for this part #88862155 which is resulting in a higher price they are billing it out for on the ro to what I am being paid on the warranty claim. Is anyone else having this...

Re: Part Number List - 04/16/2008
Alot of times parts such as fluids, etc. that are used do not have a 'valid' number to use in the claim line for warranty. When this happens, the total amount for those parts go in net amount. If a bulletin, recall, special policy are referenced, alot...

The Rookie' - 08/09/2011
... time or another we have all been the rookie in a new endeavor. We all have to start somewhere with warranty also. Unfortunately, we are not assigned instant warranty knowledge. Instead there is a learning curve that is both steep and perilous. My education...

Who should manage your warranty dollar investment? - 09/16/2010
... person should be the source of knowledge for sales, service administration, service performance, parts, and administrative personnel within the dealership on any question regarding warranty. 4.) Consider creating the position of Warranty Administration...

Forum - 01/30/2018
Thanks cSutton for the request! Please take a look at the following videos in the online training video library: Consumer Part Warranty and Customer Purchased Parts & Accessories.

Re: 50/50 SPLIT - 10/26/2011
... vehicle to replace the fuel level sender, we figure the repair as warranty with warranty labor and parts. Then in the customer participation, we put 1/2 of the total in and GM pays the other 1/2. Thats what i thought.Thanks for the help...

Re: Saturn warranty by Chevrolet Dealer? - 07/23/2010
I just asked my manager and he said that any dealer can do saturn warranty, but only "Saturn Authorized" dealers can order Saturn parts from GM.

Re: Chrome Wheel Supplier questions - 05/10/2010
... having been directed to do so by our FOM. He said the supplier gives a lifetime warranty on their parts, which GM doesn't do. Therefore, ordering from Keystone (Transwheel) is better for GM by being cheaper, better for the customer with the warranty,...

Re: Accessories for - 05/17/2011
... so it hits the warranty schedule so it can be tracked. Within 2 weeks payment shows up on open parts account and the accounting department moves it to the warranty schedule....

Re: GM Accessories added after vehicle delivery - 03/29/2011
... so it hits the warranty schedule so it can be tracked. Within 2 weeks payment shows up on open parts account and the accounting department moves it to the warranty schedule....

Forum - 05/09/2023
... I have always seen in 'Search Transactions' when adding a scan to a pending claim. Your excessive parts will clear warranty support, as long as your service manager authorized it. I got an email that Warranty Management would be down, Sunday, for maintenance....

Forum - 05/03/2023
I have a claim that was rejected for Error  807 : Warranty time limit exceeded (parts) but the part in question was replaced 12 months ago. Has something changed that I missed? 1st replacement 4/6/2022 and 2nd replacement 4/11/2023. In...

Warranty Block - 01/04/2022
... Emission Control Systems Warranty (Federal or California), Maintenance Programs, and Replacement Parts Warranties. Service P&P Article 4.7....

What can you learn from a warranty transaction? - 01/04/2022
... the story of the repairs that were performed through concern, cause, and correction documentation, parts, labor operation, labor time and supporting information. The claim may also provide insight into potential warranty issues, including excess expense...

(CPO) - Towing - 02/23/2022
“Warranty repairs, including towing, parts, and labor, will be made at no charge. Furthermore, towing is covered to the nearest GM dealer if an owner’s vehicle cannot be driven because of a warranted defect.” CBG CPO Operations...

Full Disclosure - 07/25/2017
... for more information on service agent requirements for calibration verification.  Used parts are strictly prohibited when performing warranty and policy repairs, field actions, and any other services or repairs paid for by GM. In the unusual scenario...

Battery Notes - 11/25/2020
... transaction must be submitted to GWM for the service agent net cost of the battery plus applicable parts handling allowance and replacement labor.  The ACDelco battery short part number should be converted to a GMCCA long battery part number on...

Reject of the Month - 10/08/2012
... for the repair. The transaction may have originated as a part incompatible issue or excessive parts or OLH, but ultimately required WSC involvement due to the request exceeding self-authorization limits.For example: a technician completed a special coverage...

Making an Effective Policy Decision - 08/09/2012
... is involved with the policy decision, the transaction must be submitted in a specific manner. Parts, labour and net item expense are entered as if GM was going to cover the repair under warranty. Enter the amount that the customer and/or dealer is participating...

What can you learn from a warranty transaction? - 12/27/2024
... the story of the repairs that were performed through concern, cause, and correction documentation, parts, labor operation, labor time and supporting information. The claim may also provide insight into potential warranty issues, including excess expense...

Forum - 03/31/2025
... for Non-Transportation Conditions are accomplished by submitting a warranty transaction for parts and labor....

Re: More Global Warranty questions - 02/04/2010
... transaction summary on Wednesday, however, did not receive the Global Warranty invoice on our open parts account until this morning. I now get to see what everyone was explaining. It is an invoice from vendor name "Warranty Operations/WIPRO", however,...

Re: Updated Brake Warranty Procedures - 03/27/2009
... found on the last page of this bulletin and attach it to the repair order. If the Warranty Parts Center generates a request, this Documentation/Form must be attached to the repair order that is sent back. Important: Documentation of brake lathe maintenance...

February 2016 Recall Update - 02/02/2016
... vehicles has been revised to include an update to the corrosion protection information in the parts section and service procedure. Upcoming Safety Recall 15206: Front Seat Belt Anchor Plate Tensioner: The recall bulletin addresses the flexible steel...

Filing - 06/06/2014
... printoutsGM issued authorizations and approvalsWarranty transaction submission recordsWPC parts return shipping records and requestsCopies of invoices for parts expediting expendituresOriginal job cards or parts invoices for service replacement part...

Sublet Repairs - 01/24/2024
... actual sublet invoice charges or the dealership's comparable allowance calculated at the dealer's parts and labor allowances based on the time published in the Labor Time Guide for the repair made. Any discounts or allowances applied to the sublet repair,...

Warranty Analysis: Report Generator - 08/10/2010
... run specific reports including the following: Causal part count - allows the user to pull all the parts and corresponding quantity of replacements by part number in the last three months. Management may utilize this report to analyze areas of concern,...

Service Workbench: Customer and Vehicle History - 06/30/2011
Part of the process of creating a job card, customer pay or warranty, is to review the vehicle information and service history. In GWM, the Service Workbench Menu & Toolkit is the go-to source for a wealth of information that enables service advisors...

Personal Property Damage - 06/30/2011
... the claim has paid. When the 15 days are up, the item must be scrapped the same as all warranty parts are. Open up a job card to submit the transaction for reimbursement, documenting the circumstances. Use labour operation Z1241 and claim the reimbursed...

Service Agent Analysis Summary Report - 06/15/2017
I would like to find out how, as a warranty administrator, to understand if there are "usable" parts of this report in my job. How does this report relate to the warranty administrator's job and what information, specifically, can or should we be keeping...

Forum - 05/01/2018
Well the Warranty Document "Submitting Bulk Parts on a Transaction" has Dex-Cool listed as being available in 1-55 gallons where GWM quantity = 1 gallon. In the print above the chart says "Global Warranty Management is programmed to reimburse bulk...

Re: Warranty Part Retention - 01/27/2012
My parts department handles the scrapping itself. Every day I make a copy of the transaction stmt and an r.o. copy of any paid claim line with parts on it. I staple the r.o. copies together and highlight the r.o. number and parts that can be scrapped...

Re: What would you do? - 07/31/2012
[quote] bhoneycutt1: Submit the claim without labor times. The only thing GM should be concerned with are the parts the DVM said they would pay for. In the story state the customer paid labor and claim the parts as non warranty customer enthusiasm....

Choosing the Correct Labor Operation - 01/24/2023
... applicable to each failed (causal) component. If one component fails and damages additional parts, only the labor operation of the failed part should be submitted.  If one part fails and causes damage to other parts, the other parts are considered...

Forum - 10/21/2024
... reseal is a copy of the original RO and VIS/IVH/WORKBENCH showing the in warranty inspection and parts order then attach that to the submission. According to GM warranty support you have to do a PET and all the stuff associated with it because they can...

Labor Operation Selection - 12/01/2021
... how, or if, the two repairs are related.  If one part fails and causes damage to other parts, the other parts are considered consequential damage. GM’s process is to only submit the labor operation for the causal part failure. Other parts...

New Cadillac CPO Limited Warranty - 02/17/2017
NEW CPO Warranty for vehicles delivered on or after March 1st, 2017. Cadillac has made changes to the Certified Pre-Owned warranty program that applies to vehicles sold on or after March 1st, 2017. This enhanced CPO warranty puts Cadillac on par with...

Policy Repairs and Mandatory Minimums - 11/05/2012
... The transaction would be submitted the same way a true warranty repair would be submitted; parts, labour, and net items are submitted and the customer's dollar amount paid would be entered in the Customer/Service Agent Participation Amount field. Finally,...

Reject of the Month - 03/08/2012
... the transmission was requested for part return by the WPC. The dealer returned the appropriate parts and submitted an adjustment for the missed tow, transmission core allowance as well as the administrative allowance for returning the parts.This is where...

Cores - 06/06/2012
... in the May update of the Service Policies and Procedures Manual, all warranty cores (except ESC parts) must be retained until the receipt of the transaction summary showing payment. The service agent must check for WPC requests after receiving each credit...

Re: OUTPUT CARRIER LABOR OP NEEDED - 03/10/2009
... YOUR AVM CAN SEE YOU'VE JUMPED THROUGH THE HOOPS AND YOU'RE LAYING IT IN HIS/HER LAP. I USE THE PARTS DEPT ALOT BECAUSE I WORKED PARTS FOR ALMOST 10 YEARS BEFORE GOING TO WARRANTY. THAT IS A SYSTEM I KNOW HOW TO USE TO MY ADVANTAGE, MY PARTS MANAGER...

Forum - 01/17/2017
... you the service manager? Our service manager was let go in October of last year and now our Parts Manager has taken on both roles, which is really tough, but they did loosely promote an advisor to advisor/assistant manager and one of the parts counter...

Reject of the Month - 05/09/2014
... reassembled, the a/c system was recharged and the cooling system was refilled.Due to the excessive parts associated with the repair, the service manager pre-approved the excessive parts as well as the excessive net for the sublet invoice. The warranty...

Transportation Transactions Tidbits - 08/09/2011
... transportation damage and are filed as warranty transactions.Vehicles assembled with incorrect parts or options are not transportation transactions. Before installing the correct part or option, however, service management must contact their DMA for...

Warranty Performance Analysis - 04/13/2010
... technician during his diagnosis? Each duplicated complaint is a training opportunity.Are "try-me" parts removed from the car and returned to the parts department or back to the new car from which they may have been removed or are they charged to the...

Reducing Rejected Transactions - 11/29/2023
... get rejected transactions. Whether it be glitches in Global Warranty or unforeseen excessive parts, unfortunately rejected transactions are a daily part of a warranty administrator’s role. Being aware of the rejects you frequently receive is the...

Documentation of Time and Compliance - 02/23/2022
... the actual time that the technician is physically working on the vehicle. Diagnosis time, parts billing, etc., must be supported with valid time stamps. Further claim level detail stated that parts were billed out on 9/7/2021 @ 12:28-12:30, with the...

Cadillac Certified Pre-owned Warranty - 04/29/2021
Currently, there are three very different Cadillac Certified Pre-owned warranty programs in effect. To determine which warranty your Cadillac customer has, you must refer to Investigate Vehicle History (IVH)/Applicable Warranties.  The oldest of...

Disclosure Requirements - 11/21/2017
If your dealership modifies a new vehicle or installs equipment, accessories, recycled parts, or parts not supplied by General Motors, you must disclose this information to the customer. Customers who purchase a non-GM service contract must also be made...

Empowerment: - 06/06/2012
... body, glass/trim, and paint/metal transactions beginning with the 6th year in-service based on the warranty start date. The dealer is empowered to handle these transactions from the expiration of the applicable warranty period through the end of the...

Option Discrepancies - 06/06/2012
... there is damage to any part of a vehicle or a component is missing. If a vehicle has incorrect parts or options, also referred to as option discrepancies, a warranty transaction is filed. Examples of incorrect parts/options include:The front seats are...

The Way it Used to Be - 12/18/2012
Reimbursement for part expediting expenses are claimed in the parts expedite net item field. In the past, reimbursement involved selecting the "SVC Agent Trade" box, however, that box is no longer used for that purpose. The reimbursement represents the...

Policy and Customer Participation - 10/08/2012
... and/or the service agent contributed in the, "customer/service agent participation," field. Parts and labour must be calculated at warranty rates and never do a policy repair for parts or labour only; the whole value of the repair must be shown on the...

Reject of the Month - 11/05/2012
Rejects for excessive parts and other labour hours has caused issues for a dealer in Minnesota. The "What Would You Do" example from the October edition of "Warranty News" presented a concern with a service engine soon light and oil fouled spark plugs. The...

Core Notes - 02/27/2020
... alongside of the core ID label affixed to the core and return without the box.  Warranty core parts with quality defects are excluded from credit deductions if the core is identified with a warranty core label, WA-LA-0174-12. Effective May 1, 2012,...

Assembly Consumer Warranty - 12/02/2019
GM Engines, Automatic Transmissions, and Transfer Case assemblies have a 3 year or 100,000 mile warranty when purchased by the customer and installed by the dealership. When these components are replaced during the Powertrain warranty, the warranty is...

Properly Documenting a Policy Repair - 02/02/2016
It is well known that the decision to make a policy repair (a warranty repair on a vehicle that is out of warranty) can only be granted by the service manager, or a qualified member of the service management team. Technicians, warranty administrators,...

Customer Special Order Overnight (CSO-3) - 04/08/2016
... agent inventory, and is not available locally, is required for a customer the next day. Only parts with an immediate customer requirement are to be ordered using CSO-3. Freight charges for CSO-3 parts are billed to the dealer. When claiming expenses...

October 2016 Recall Update - 09/27/2016
... began notifying involved customers of the recall in early September. Customers were advised that parts are not available to correct the condition. GM will release another letter when parts become available. Upcoming Safety Recall 31340: Front Seat...

The Rookie - 09/19/2011
... are considered will almost always lead to bigger issues down the road. Focus on the Fixable: Most parts of a routine or process can always be improved, but as a rookie your focus should be on the areas which you're weakest. If you are good at handling...

Cost Per Vehicle Serviced - 04/27/2011
... CPVS figure is an adjusted dollar amount that factors in a service agent's total labour, parts, and certain net item dollar amounts divided by the number of vehicles serviced in a three month period. This figure is adjusted because service agents have...

Not Warrantable - 05/15/2018
... Solved concern. I don't feel like this is warranty and there is also a Dye Kit charged out to parts line. I have no idea why this was put under warranty, but I wanna know if this is specifically included under maintenance....

Re: GMPP and the WPC - 05/12/2012
... Materials in 1. 1.7.3 the first statement is " Policies covering the disposition of defective parts and materials removed from vehicles in conjunction with warranty, policy, T-transactions, special policy and recall related repairs are as follows" ...

Cross-Line Warranty - 03/23/2023
... the Service Agent should determine if they possess the necessary skills, training, tools and parts before attempting any cross-line repair. The overall intent is to turn a potentially negative ownership experience into an opportunity for customer satisfaction....

Updates to the Service Policies & Procedures Manual - 07/27/2022
... line, that are separately identifiable and labeled. All diagnosis time must be clocked prior to parts billed out on the job card. If OLH is required for diagnosis, it must be clocked prior to billing of parts as well. If your dealership has made the...

Forum - 08/20/2024
... I was told that it submitted as policy technically but a PET does not have to be ran for parts that were ordered under warranty.   ...

What Would You Do - 11/21 - 10/26/2021
... report an important statistic or is the data contained within the Trend; and/or Totals or Labor, Parts, and Net Reports more relevant? What does the O/U % statistic refer to on the Trend Report for CPVS, Labor, OLH, Supplemental, Parts, Net, and Cas...

Car Bravo - 11/29/2023
... are submitted through GWM. Dealers are reimbursed at their current GM warranty labor rate and parts mark up.  Non-GM CarBravo Vehicles: Dealers are required to enroll in “GM Protection” through GMF Connect to be eligible to perform warranty...

Sublet Repairs - 02/26/2024
... lower of the actual sublet invoice or dealer’s comparable allowance, calculated at dealer parts and labor rates and published GM labor time(s). Repairs may not exceed the dealer’s parts and labor rates. Additionally, any discounts or allowances...

R-1234yf Refrigerant - 07/03/2013
... price went into effect on September 1, 2012. The refrigerant must be billed by the gram in the Parts Quantity field of the warranty transaction. For example:• Recovered amount = 0.390 kg• Charged amount = 0.600 kg0.600 kg - 0.390 kg = 0.210...

HazMat Regulations - 12/09/2013
The 2013 annual fee of $5.15 is charged to the dealerships open account for the return of warranty hazardous material parts to the WPC. The fee is charged for the 24 hour emergency response phone service, provided by Infotrac Hazard Material. In order...

2014 Certified Service Employee Discount Program - 05/09/2014
... all US GM salaried, hourly, and retired employees a discount towards any customer-pay service or parts purchase at participating US dealerships. Active employees and retirees that spend $25 or more in the service lane, in the body shop or on an...

Battery Warranty Coverage - 08/30/2021
Batteries are covered under the New Vehicle Bumper-to-Bumper warranty. Once the Bumper-to-Bumper warranty expires, the customer is responsible for battery replacements. Policy adjustments are never allowed on a battery. Battery replacements installed...

Associated Accessories (formerly IBP Accessories) - 01/04/2022
... and warranty contact information, access the Accessory Information Center within Global Connect. Parts P&P Article 1.3.4....

Effective Use of Self-Authorization Codes - 08/09/2012
... net J - Waive a deductibleM - Authorize a mileage discrepancyP - Authorize excessive partsR - Authorize repeat/related repairs All of these self-authorization codes have limitations that vary from each service agent. Once applied, service management...

Warranty Performance Analysis - 01/06/2010
... two years, this column has provided information for Fixed Operations Managers seeking to control warranty costs, losses and profit. In 2009, it provided a comprehensive description of the functions of service department members. In 2010 we will provide...

Global Warranty Management User Manual - 01/06/2010
At one point in time we have all searched for additional resources to help with the warranty administration process. It may be to simply get more information on a service policy or to find out what a transaction type is within Global Warranty Management....

Warranty Management Workshop 2010 - 01/06/2010
Late last year I celebrated my 10th year of being the facilitator for our Warranty Management Workshops. I am often asked if I am tired of all the traveling involved in hosting workshops all over the country; the answer is still no. Who wouldn't enjoy...

ANYONE WITH WARRANTY WIZZARD - 03/06/2009
08 GMC ACADIA REPLACED PART 25868904 FILLER ASM-I/P STRG COL OPG AND AM LOOKING FOR LABOR OP. TECH NOTES SAY REPLACED HEADLAMP SWITCH PANEL. ARG!!! ANY HELP WILL BE APPRECIATED

Re: ANYONE WITH WARRANTY WIZZARD - 03/06/2009
found this in labor time guide.looks good to me. C2311: Steering Column Opening Filler Replacement

60/60000 powertrain U.S. limited warranty - 03/13/2009
We have a 2005 Chevy Cobalt in for service that is showing the above listed powertrain warranty. Has anyone heard of it? I am trying to find it in P&P and cannot locate it. Was this a special thing Chevy did at one time? I am trying to find out description...

Re: 60/60000 powertrain U.S. limited warranty - 03/13/2009
The Aveo and Cobalt has this warranty. Pretty much just an extention of powertrain warranty.

Re: 60/60000 powertrain U.S. limited warranty - 03/13/2009
If you look in LTG under the 05 Cobalt it does have the power train coverage listing in the preface, like for the 07 vehicles. Not sure if it's all the same or any differences from 07 coverages.

Re: 60/60000 powertrain U.S. limited warranty - 03/13/2009
Thanks for the help again! My DSM tried to tell me that where it stated "U.S. Limited Warranty" meant that was the name of the aftermarket warranty company! I couldn't believe I had to argue about it until I showed him where he erred in his ways. I...

2009 Warranty Operations Manual - 03/16/2009
Please check the date on your latest Warranty Operations Manual that you received with the March edition of the Warranty Newsletter. The date is located at the top of the page and should read: "2009 GM WARRANTY OPERATIONS MANUAL" Some members may...

Claim type B w/ vehicle in warranty. - 03/20/2009
Interesting thing--had a claim type B on an oil filter with vehicle under reg. warranty so ran as regular claim with comments and H-routed. AVM rejected with note to run as Claim Type B repair. Didn't think it would work, but it paid today as a Claim...

Luxury Certified Pre-owned Limited Warranty, Cad SRX - 03/25/2009
This one is eluding me....I can't find reference to this warranty and what it covers. We have a Cad SRX with a need of a battery....Is it covered? For what period? 4 50 ?

Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 03/26/2009
What does the vis say?

Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 03/26/2009
The VIS says "Luxury Certified Preowned Limited Warranty, 72/100,000, but the question is "What does it cover?" There is no reference anywhere to give guidelines as to what is covered. One of the issues with the car is a battery. I don't think that GM...

Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 03/26/2009
It was my understanding that the luxury and/or certified cars, the certified warranty covers what was covered under the bumper to bumper.

Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 03/26/2009
Certified Used Brands Operations Guides are available at the following website: http://gmcrc.dmotorworks.com/crc/Operations-Tools.html The GM CUV Guide(Chevrolet, Pontiac, Buick and Saturn CPO) and the CPO Guide (Cadillac, Hummer and Saab) are good reference ...

Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 03/26/2009
Thanks very much for the help! I'll check that out and pass the info to our AVM who hasn't any idea either!! Cheers,

Re: ANYONE WITH WARRANTY WIZZARD - 03/10/2009
This one rejected again! PB- part number incompatible to op. Original op used was c2736 also rejected PB.

Re: ANYONE WITH WARRANTY WIZZARD - 03/10/2009
Looked up part group 6.760. Only opcodes that are in that group that go with the part are: Plate, Instrument Panel Trim - Left - R&R Or Replace OPERATION NUMBER: C2321 LABOR TIME: 0.3 or Instrument Panel Insulator Panel Replacement - Left Side ...

Re: Warranty Wizard? - 02/03/2009
We got our copy through ADP. Here is the information from mine: ADP Systron, Inc. 401 North Washington St. Suite 300, Rockville, MD 20850. Phone: 800-523-8477. Fax: 301-296-7235

Re: Warranty Wizard? - 02/06/2009
Thanks everybody! I downloaded a trail version and have been using it for about a week now.

LIMITED POWERTRAIN WARRANTY ON AVEO - 02/09/2009
I AM LOOKING FOR A LIST OF WHAT IS COVERED UNDER THE LIMITED POWERTRAIN WARRANTY FOR A 2004 AVEO. I AM SURE THERE IS SOMETHING OUT THERE THAT I AM MISSING, BUT I JUST AM HAVING TROUBLE FINDING IT. PLEASE HELP IN ANY WAY---THANK YOU IN ADVANCE---NIC...

Re: LIMITED POWERTRAIN WARRANTY ON AVEO - 02/09/2009
IT WILL BE LISTED IN SI UNDER THE YEAR MAKE, MODEL/LABOR TIME GUIDE/PREFACE/COVERAGE CODES/INTRODUCTION/COVERAGE CODES.

Re: LIMITED POWERTRAIN WARRANTY ON AVEO - 02/09/2009
LTG-PREFACE-COVERAGE CODE-INTRODUCTION-POWER TRAIN COVERAGE TABLE.

Warranty Wizard? - 01/27/2009
In a previous post Radley Gals posted something about a Warranty Wizard. I guess this is something that you put a part number into and it gives you possible labor ops. Is this correct? If so it sounds like a pretty handy tool to have. Where did you get...

Re: Warranty Wizard? - 01/27/2009
http://adp.dealersuite.com/DSHome/ProductsServices/fixedOps/WarrantyWizard/index.jsp Check out this website