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Adding an Attachment to a Transaction - 07/02/2012
... also be attached to the transaction and then put back into review for the WSC Agent.Be sure that whatever document you select to attach to the transaction provides the necessary support for the repair performed and that it is policy compliant. Take,...
Filing and Supporting Documentation - 01/21/2015
Whether you file your job cards in a paper history file or use an electronic/scan job card filing system, supporting documentation must be included in the file. The file must also include the technician shop copy, if applicable. Paper files must be kept...
You're Being Watched! - 06/08/2011
... apply self-authorization code R. The difficult part is deciding whether it's the right thing to do.Self-authorization code R is necessary for rejected labour operations that are related to or the same as a previously paid labour operation. The decision...
Customer Satisfaction Recall 09104 - 01/06/2010
Front Door Latch Freezing: Certain 2008-2009 Cadillac CTS and 2009 Cadillac CTS-V vehicles registered in certain cold weather states may have a condition where water may enter the front door latch housing and potentially freeze. If this condition presents...
Document vs Document ???? - 07/15/2011
Has anyone come across this one - tech brought this to my attention.... Why such a labor time difference between: doc#2605616/PIO402 K6555 1-2 shift solenoid valve replacement & doc#2428124/K6555 1-2 shift solenoid valve replacement Im stumped.......
Re: Document vs Document ???? - 07/18/2011
... THAT is weird too. I didn't think they were supposed to do that. Anyhow, I would check to see what the opcode is by using the VIN and looking up the 1-2 shift solenoid. It may be that one refers to the Impala and Lucerne, and the other refers to...
Re: Document vs Document ???? - 07/18/2011
that is weird, i looked up that labor op for a 2010 and 2011 truck it doesnt exist, i only find it for a lucerne and impala..techs are not supposed to be looking up labor ops..dont understand the difference in labor time..weird..
Show me yours....... - 03/16/2020
So I would LOVE to see some examples of your 3 C's please.....Recently had GM come in and do a review and some, not all, but some were not to their liking. I thought they were pretty self explanatory. I have tried to tell the techs to think that a six...
Documents for dongle devices.... - 01/02/2023
So I called and asked what exactly is it that we have to submit when doing claims. I was told that under the MPVI tab we print that screen for every.single.claim!? Uhm seriously?????????????????????????????????????????? can someone...
Battery in vehicle CCA rating doesnt match Si doc - 04/04/2023
... where with brand new vehicles GM is installing some batteries with a CCA rating that doesnt match what is in Si,,,,in this case they put a 850CCA rated battery in a truck that should have per Si a 730....so if you test at 850 GM will reject it as it...
Is Your Job Card Filing System Compliant? - 02/02/2016
... time required by individual state laws. It is imperative that service agents verify specifically what their state requires regarding job card retention. Some states require the hard copy (with the customer's signature) to be retained as well for the...
Basic Documentation - 01/19/2011
... made to correct the concern. The customer complaint requires a short "layman's" description of what the customer experienced. The cause statement describes the point of failure, the results of the failure, measurements, test results, etc. The correction...
Top 10 Things Service Advisors Should Never Do - 07/30/2013
... history should be reviewed to see if the paid previous warranty repairs are at all related to what the customer's current concern is and if they are, note the previous repairs on the job card for the technician to see. There may be times when the service...
Forum - 03/21/2017
... Say a customer comes in with a Check Engine Light on. Without diagnosis, we don't know what's causing the problem. How would you get approval before work done when you don't know what's wrong until you start working on it to diagnose? ...
Cost Per Vehicle Serviced - 04/27/2011
The warranty CPVS is an important dollar figure that service management should pay close attention to. You can see your dealership's CPVS in the Service Agent Detail section under Analyze Warranty. For tools to help with a detailed analysis of your warranty...
Are You A Good Warranty Administrator Or A Great Warranty Administrator? - 04/27/2011
... makes corrections also, but not before pointing out to the person who made the mistake what they did incorrectly.A good warranty administrator verifies labour operations applied by someone else are correct.A great warranty administrator verifies labour...
Analyzing Warranty Parts - 02/04/2010
... detailed customer complaint. List characteristics of the fault that were observed, including what the conditions were when the fault occurred (operation conditions, weather, etc.)List any and all DTC'sBulletin, PI's, and SI numbers that were used in...
Dongle Devices - 11/22/2022
... is slated to begin the new requirement that warranty claims will be checked to see if an approved dongle service lane scan (GM SAVI (Service Advisor Vehicle Interface), eAdvisor or Tekion) was completed. Claims submitted without a dongle device scan...
Reject of the Month - 02/27/2020
... had all been accepted for payment in GWM, but were subject to charge back due to noncompliance. You will notice that all of the issues relate to a form of documentation, whether it be documentation of an authorization, technician documentation, or time...
Wiring Repairs: - 06/23/2020
... when performing a wiring repair. Additionally, when a wiring repair is performed the SI Document ID of the Harness Routing View and the grid coordinates for the repair must be documented on the job card. When connecting or repairing a connector, the...
Forum - 08/08/2017
... If you check EPIC on the parts tab you'll be able to double check the cost and list prices. Whatever price you submit for, they'll pay the price you're supposed to be paid. Does that answer your question?...
Update to 2010 Wiring Labor Operations - 07/02/2010
... model years and the added documentation requirements associated with these labor operations. If you haven't read the article yet, it's on the front page edition of June's Warranty News. Since then GM has sent out an administrative message alerting dealers...
Repairs that Overlap - 02/07/2012
... time for each operation. As a warranty administrator, determining when, how much to reduce, and what repairs actually overlap can be a tough decision to make; particularly tough because it can adversely affect the technician's paycheck.Using the example...
Customer Enthusiasm and Time Documentation - 02/27/2019
Hey,If you're doing something under customer enthusiasm, would that need time clock punches?
What's the Cause? - 06/29/2021
... In other words, the technician determined a specific repair was needed but how did they get there? What was tested and what were the test results? Were there on-board diagnostic trouble codes (DTCs)? What did you see or hear? Technician documentation...
... also be attached to the transaction and then put back into review for the WSC Agent.Be sure that whatever document you select to attach to the transaction provides the necessary support for the repair performed and that it is policy compliant. Take,...
Filing and Supporting Documentation - 01/21/2015
Whether you file your job cards in a paper history file or use an electronic/scan job card filing system, supporting documentation must be included in the file. The file must also include the technician shop copy, if applicable. Paper files must be kept...
You're Being Watched! - 06/08/2011
... apply self-authorization code R. The difficult part is deciding whether it's the right thing to do.Self-authorization code R is necessary for rejected labour operations that are related to or the same as a previously paid labour operation. The decision...
Customer Satisfaction Recall 09104 - 01/06/2010
Front Door Latch Freezing: Certain 2008-2009 Cadillac CTS and 2009 Cadillac CTS-V vehicles registered in certain cold weather states may have a condition where water may enter the front door latch housing and potentially freeze. If this condition presents...
Document vs Document ???? - 07/15/2011
Has anyone come across this one - tech brought this to my attention.... Why such a labor time difference between: doc#2605616/PIO402 K6555 1-2 shift solenoid valve replacement & doc#2428124/K6555 1-2 shift solenoid valve replacement Im stumped.......
Re: Document vs Document ???? - 07/18/2011
... THAT is weird too. I didn't think they were supposed to do that. Anyhow, I would check to see what the opcode is by using the VIN and looking up the 1-2 shift solenoid. It may be that one refers to the Impala and Lucerne, and the other refers to...
Re: Document vs Document ???? - 07/18/2011
that is weird, i looked up that labor op for a 2010 and 2011 truck it doesnt exist, i only find it for a lucerne and impala..techs are not supposed to be looking up labor ops..dont understand the difference in labor time..weird..
Show me yours....... - 03/16/2020
So I would LOVE to see some examples of your 3 C's please.....Recently had GM come in and do a review and some, not all, but some were not to their liking. I thought they were pretty self explanatory. I have tried to tell the techs to think that a six...
Documents for dongle devices.... - 01/02/2023
So I called and asked what exactly is it that we have to submit when doing claims. I was told that under the MPVI tab we print that screen for every.single.claim!? Uhm seriously?????????????????????????????????????????? can someone...
Battery in vehicle CCA rating doesnt match Si doc - 04/04/2023
... where with brand new vehicles GM is installing some batteries with a CCA rating that doesnt match what is in Si,,,,in this case they put a 850CCA rated battery in a truck that should have per Si a 730....so if you test at 850 GM will reject it as it...
Is Your Job Card Filing System Compliant? - 02/02/2016
... time required by individual state laws. It is imperative that service agents verify specifically what their state requires regarding job card retention. Some states require the hard copy (with the customer's signature) to be retained as well for the...
Basic Documentation - 01/19/2011
... made to correct the concern. The customer complaint requires a short "layman's" description of what the customer experienced. The cause statement describes the point of failure, the results of the failure, measurements, test results, etc. The correction...
Top 10 Things Service Advisors Should Never Do - 07/30/2013
... history should be reviewed to see if the paid previous warranty repairs are at all related to what the customer's current concern is and if they are, note the previous repairs on the job card for the technician to see. There may be times when the service...
Forum - 03/21/2017
... Say a customer comes in with a Check Engine Light on. Without diagnosis, we don't know what's causing the problem. How would you get approval before work done when you don't know what's wrong until you start working on it to diagnose? ...
Cost Per Vehicle Serviced - 04/27/2011
The warranty CPVS is an important dollar figure that service management should pay close attention to. You can see your dealership's CPVS in the Service Agent Detail section under Analyze Warranty. For tools to help with a detailed analysis of your warranty...
Are You A Good Warranty Administrator Or A Great Warranty Administrator? - 04/27/2011
... makes corrections also, but not before pointing out to the person who made the mistake what they did incorrectly.A good warranty administrator verifies labour operations applied by someone else are correct.A great warranty administrator verifies labour...
Analyzing Warranty Parts - 02/04/2010
... detailed customer complaint. List characteristics of the fault that were observed, including what the conditions were when the fault occurred (operation conditions, weather, etc.)List any and all DTC'sBulletin, PI's, and SI numbers that were used in...
Dongle Devices - 11/22/2022
... is slated to begin the new requirement that warranty claims will be checked to see if an approved dongle service lane scan (GM SAVI (Service Advisor Vehicle Interface), eAdvisor or Tekion) was completed. Claims submitted without a dongle device scan...
Reject of the Month - 02/27/2020
... had all been accepted for payment in GWM, but were subject to charge back due to noncompliance. You will notice that all of the issues relate to a form of documentation, whether it be documentation of an authorization, technician documentation, or time...
Wiring Repairs: - 06/23/2020
... when performing a wiring repair. Additionally, when a wiring repair is performed the SI Document ID of the Harness Routing View and the grid coordinates for the repair must be documented on the job card. When connecting or repairing a connector, the...
Forum - 08/08/2017
... If you check EPIC on the parts tab you'll be able to double check the cost and list prices. Whatever price you submit for, they'll pay the price you're supposed to be paid. Does that answer your question?...
Update to 2010 Wiring Labor Operations - 07/02/2010
... model years and the added documentation requirements associated with these labor operations. If you haven't read the article yet, it's on the front page edition of June's Warranty News. Since then GM has sent out an administrative message alerting dealers...
Repairs that Overlap - 02/07/2012
... time for each operation. As a warranty administrator, determining when, how much to reduce, and what repairs actually overlap can be a tough decision to make; particularly tough because it can adversely affect the technician's paycheck.Using the example...
Customer Enthusiasm and Time Documentation - 02/27/2019
Hey,If you're doing something under customer enthusiasm, would that need time clock punches?
What's the Cause? - 06/29/2021
... In other words, the technician determined a specific repair was needed but how did they get there? What was tested and what were the test results? Were there on-board diagnostic trouble codes (DTCs)? What did you see or hear? Technician documentation...
SAVI Dongle Warranty Process - 03/23/2024
GM SAVI dongles come with a two-year warranty. Techline Customer Support Center will validate if the unit is defective by going through testing with the user, and if defective, will facilitate a replacement. If the dongle falls within the warranty time...
Does anyone know whats covered under the Business Maintenance Plan? - 07/16/2013
Customer brought in a 2013 Silverado 2500 and has the Business Maintenace Plan. Does anyone know whats covered and what labor op to use. I would greatly appreciate the help. Thanks.
Re: Does anyone know whats covered under the Business Maintenance Plan? - 07/16/2013
Type "business maintenance" in the search bar. There was an article from Feb. 2013 with all of the information.
Re: Does anyone know whats covered under the Business Maintenance Plan? - 07/16/2013
The Business plan is found on GLOBAL CONNECT: Home > Service Workbench > Reports & Tools > P&P Manuals and other Service/Parts Publications Select Business Choice Business Maintenance Plan The first page shows the information you need :)
Re: Does anyone know whats covered under the Business Maintenance Plan? - 07/16/2013
Thanks for your help I found the information I was looking for.
Admin allowance times.... Whats your process? - 06/20/2014
Ok so with all these recalls and the amount of work they are creating. What process do you use in your dealership to balance the add credits? Do I need to create a new job card for each .3 labor that we are claiming? Then do a journal entry to move...
Re: Admin allowance times.... Whats your process? - 06/22/2014
[quote] hholden: Ok so with all these recalls and the amount of work they are creating. What process do you use in your dealership to balance the add credits? Do I need to create a new job card for each .3 labor that we are claiming? Then do a journal...
Re: Admin allowance times.... Whats your process? - 06/23/2014
... comes in, it will automatically balance out. No JV needed. If you use a different system, I would seriously look into how to do something similar to that. So much easier and saves so much time....
Re: Admin allowance times.... Whats your process? - 07/01/2014
I over ride the Ro entries and credit the account I want the amount to go to in the (other amount) on the credit memo which eliminates having to make journal entries. One entry takes care of them all.
Re: Admin allowance times.... Whats your process? - 07/02/2014
We use ADP and our DMA suggested for the ignition recalls we just book out and submit for the admin time when we are processing the original recall RO. He said he had been at another dealership who was using that process and they were paying that way. ...
Re: Admin allowance times.... Whats your process? - 07/07/2014
Thanks to rreed's comment-I have tried submitting for the admin fee with the warranty and it works! What a time saver. Great tip!!!!
Re: Admin allowance times.... Whats your process? - 07/07/2014
I AGREE, GREAT TIP, I HAVE BEEN SUBMITTING THE ADMIN TIME WITH THE WARRANTY CLAIM AND IT IS SAVING TIME!!!
Re: Admin allowance times.... Whats your process? - 07/10/2014
I didn't see anything in the bulletins about admin time, can someone please fill me in on this? Thanks in advance.
Re: Admin allowance times.... Whats your process? - 07/10/2014
... [/quote] It was in the GM messages in GlobalConnect. G_0000192928. That will explain how you need to process it. If they request parts to be returned, ship the parts back and that's when you go in and do an adjustment to the paid claim and add in...
Re: Admin allowance times.... Whats your process? - 07/10/2014
... not requested back. With my dealership, GM has yet to ask for any parts back at all yet, so I would not be able to submit for the admin time on the first submission. So, I would wait until the parts are shipped back, then make an adjustment to the...
Side Door Window Glass Chipping - 01/19/2012
GM has found during warranty part review cases that side door window glass with chips may have been caused by the use of a vehicle key lock box on the side door glass. Vehicle key lock boxes may not be placed on a vehicle's side door glass. GM will randomly...
What's New - 05/14/2013
The GlobalConnect "Tip of the Day" has been replaced by "What's New". This area now contains timely information that is relevant to most Global users. The information listed there may provide detail on new applications, training reminders, national marketing...
Going the Extra Mile: Service Documentation - 06/30/2011
... allows little room for error. Because of this, job card documentation is often limited to what is required to process and submit a warranty transaction. While this documentation is often sufficient for the warranty process, there are times that a little...
Attaching A Document To A Pending Transaction - 03/11/2013
... you to hit the submit button before adding the attachments that you noted in the comments field would be attached for review. As soon as the claim goes into pending status you realize your mistake. You immediately think you're going to have to wait...
Warranty Management Workshop 2010 - 01/06/2010
... staff, and more) completely informed of the policies and processes required to be compliant with what is required by GM. Anything less leaves the service agent vulnerable to costly charge backs.I encourage attendees to keep in contact after the class....
Open Recalls - 12/24/2010
... helps your dealership build a greater relationship with your customers. Think of it like this; you wouldn't buy a hamburger without meat, so why would you leave the missed dollars out of a repair?...
Wiring Repair Labor Operations & Required Additional Information - 02/23/2022
... ID and grid location: 5671489 F9 (Document ID: 5671489 and Grid Location: F9). Unless your technicians have Bulletin 10-00-89-005 readily available, they aren’t likely to remember which specific Document ID number they need. Tip: Download...
Cause of Failure - 08/22/2017
... When documenting a specific number that represents a value or parameter, they should include what is the acceptable range. The causal code applied to the transaction will be determined based on this documentation as best possible. When there isn’t...
Missing Paperwork - 03/10/2011
... checklist that outlines basic documentation requirements. Regularly compare the check list to your job cards to ensure that the required information is complete. Service managers should review the documentation required for complex claims, such as engine...
New Labour Dependency Field Code - 12/15/2011
... the length and the second two-digit code reflects the height. Note that 00 (not applicable) would be used as one of the two-digit codes if an accurate reflection of the size requiring repair is best measured as only the length or the height.00 - NA (not...
GM SAVI dongles come with a two-year warranty. Techline Customer Support Center will validate if the unit is defective by going through testing with the user, and if defective, will facilitate a replacement. If the dongle falls within the warranty time...
Does anyone know whats covered under the Business Maintenance Plan? - 07/16/2013
Customer brought in a 2013 Silverado 2500 and has the Business Maintenace Plan. Does anyone know whats covered and what labor op to use. I would greatly appreciate the help. Thanks.
Re: Does anyone know whats covered under the Business Maintenance Plan? - 07/16/2013
Type "business maintenance" in the search bar. There was an article from Feb. 2013 with all of the information.
Re: Does anyone know whats covered under the Business Maintenance Plan? - 07/16/2013
The Business plan is found on GLOBAL CONNECT: Home > Service Workbench > Reports & Tools > P&P Manuals and other Service/Parts Publications Select Business Choice Business Maintenance Plan The first page shows the information you need :)
Re: Does anyone know whats covered under the Business Maintenance Plan? - 07/16/2013
Thanks for your help I found the information I was looking for.
Admin allowance times.... Whats your process? - 06/20/2014
Ok so with all these recalls and the amount of work they are creating. What process do you use in your dealership to balance the add credits? Do I need to create a new job card for each .3 labor that we are claiming? Then do a journal entry to move...
Re: Admin allowance times.... Whats your process? - 06/22/2014
[quote] hholden: Ok so with all these recalls and the amount of work they are creating. What process do you use in your dealership to balance the add credits? Do I need to create a new job card for each .3 labor that we are claiming? Then do a journal...
Re: Admin allowance times.... Whats your process? - 06/23/2014
... comes in, it will automatically balance out. No JV needed. If you use a different system, I would seriously look into how to do something similar to that. So much easier and saves so much time....
Re: Admin allowance times.... Whats your process? - 07/01/2014
I over ride the Ro entries and credit the account I want the amount to go to in the (other amount) on the credit memo which eliminates having to make journal entries. One entry takes care of them all.
Re: Admin allowance times.... Whats your process? - 07/02/2014
We use ADP and our DMA suggested for the ignition recalls we just book out and submit for the admin time when we are processing the original recall RO. He said he had been at another dealership who was using that process and they were paying that way. ...
Re: Admin allowance times.... Whats your process? - 07/07/2014
Thanks to rreed's comment-I have tried submitting for the admin fee with the warranty and it works! What a time saver. Great tip!!!!
Re: Admin allowance times.... Whats your process? - 07/07/2014
I AGREE, GREAT TIP, I HAVE BEEN SUBMITTING THE ADMIN TIME WITH THE WARRANTY CLAIM AND IT IS SAVING TIME!!!
Re: Admin allowance times.... Whats your process? - 07/10/2014
I didn't see anything in the bulletins about admin time, can someone please fill me in on this? Thanks in advance.
Re: Admin allowance times.... Whats your process? - 07/10/2014
... [/quote] It was in the GM messages in GlobalConnect. G_0000192928. That will explain how you need to process it. If they request parts to be returned, ship the parts back and that's when you go in and do an adjustment to the paid claim and add in...
Re: Admin allowance times.... Whats your process? - 07/10/2014
... not requested back. With my dealership, GM has yet to ask for any parts back at all yet, so I would not be able to submit for the admin time on the first submission. So, I would wait until the parts are shipped back, then make an adjustment to the...
Side Door Window Glass Chipping - 01/19/2012
GM has found during warranty part review cases that side door window glass with chips may have been caused by the use of a vehicle key lock box on the side door glass. Vehicle key lock boxes may not be placed on a vehicle's side door glass. GM will randomly...
What's New - 05/14/2013
The GlobalConnect "Tip of the Day" has been replaced by "What's New". This area now contains timely information that is relevant to most Global users. The information listed there may provide detail on new applications, training reminders, national marketing...
Going the Extra Mile: Service Documentation - 06/30/2011
... allows little room for error. Because of this, job card documentation is often limited to what is required to process and submit a warranty transaction. While this documentation is often sufficient for the warranty process, there are times that a little...
Attaching A Document To A Pending Transaction - 03/11/2013
... you to hit the submit button before adding the attachments that you noted in the comments field would be attached for review. As soon as the claim goes into pending status you realize your mistake. You immediately think you're going to have to wait...
Warranty Management Workshop 2010 - 01/06/2010
... staff, and more) completely informed of the policies and processes required to be compliant with what is required by GM. Anything less leaves the service agent vulnerable to costly charge backs.I encourage attendees to keep in contact after the class....
Open Recalls - 12/24/2010
... helps your dealership build a greater relationship with your customers. Think of it like this; you wouldn't buy a hamburger without meat, so why would you leave the missed dollars out of a repair?...
Wiring Repair Labor Operations & Required Additional Information - 02/23/2022
... ID and grid location: 5671489 F9 (Document ID: 5671489 and Grid Location: F9). Unless your technicians have Bulletin 10-00-89-005 readily available, they aren’t likely to remember which specific Document ID number they need. Tip: Download...
Cause of Failure - 08/22/2017
... When documenting a specific number that represents a value or parameter, they should include what is the acceptable range. The causal code applied to the transaction will be determined based on this documentation as best possible. When there isn’t...
Missing Paperwork - 03/10/2011
... checklist that outlines basic documentation requirements. Regularly compare the check list to your job cards to ensure that the required information is complete. Service managers should review the documentation required for complex claims, such as engine...
New Labour Dependency Field Code - 12/15/2011
... the length and the second two-digit code reflects the height. Note that 00 (not applicable) would be used as one of the two-digit codes if an accurate reflection of the size requiring repair is best measured as only the length or the height.00 - NA (not...
SASR Process: - 07/02/2012
... is then taken to the Contact Document List screen. Select the checkbox next to the contact for your location and select the Attachments button. The Document Attachments screen will open; you may then click on the attachment to open the spreadsheet containing...
Wiring Labour Operation Clarification - 10/08/2012
... revised to provide clarification. When using labour operation N6650 through N6656 on a claim, a Document ID number and possibly a grid location related to the location of the wiring repair must be entered in the labour dependency field. This information...
Filing - 06/06/2014
The amount of paperwork created in dealerships is enormous and it is often unclear as to just what needs to be retained. Job cards require certain documentation to be compliant and your dealership accounting office requires invoices to balance their schedules,...
The New Policies and Procedures Manual - 10/31/2014
... information is filled out. If they are not completely filled out, service management must sign what is sometimes referred to as the "hard copy" before any repairs have begun. If a service agent cannot get a customer signature, service management must...
The Rookie Corner - 11/17/2011
... for a "stabilizer end link," it is best to use "stabilizer" or "link" as a key term. No results would be found when using a shop term, such as "sway bar link".Providing proper documentation for specific repairs is the other important basic function of...
Should a Second Owner Receive a Policy Repair? - 09/04/2013
... spend policy dollars on second, third, and even fourth owners. However, if the purchase was from your dealership, or the pre-owned vehicle was purchased from you with low mileage (and the customer does their maintenance work with you), offering policy...
October 2013 Recall Update - 10/01/2013
... covers the condition for a period of 10 years or 120,000 miles.Safety Recall 12180E: Driver Door Switch Short Circuit: The recall has been updated to inform technicians that a video demonstrating the vehicle repair is now available at www.centerlearning.com....
Wiring Repair Labor Operations and Required Additional Information - 05/26/2021
... table, which should be documented on the repair order by the technician. The table identifies if you should be entering just a document ID, or a document ID and a grid location. Do not enter in this field bulletin numbers, PI numbers, schematic Doc ID’s,...
8-Point Bulletin Review - 08/30/2021
... may be used to perform an in-house audit review of warranty claims. Begin by selecting 25 random warranty and/or policy job cards. Analyze each of the job cards based on the 8 points listed within the bulletin, as follows. A few specific considerations...
decal labor code - 06/16/2020
... any suggestions on a labor code for this job???? or where to look to find one? thank you for your help!!...
Suspected Tampering - 10/26/2016
... operation 0600014. The labor operation is used to reimburse the dealership for identifying and documenting tampering or non-GM vehicle modifications. The job card must document the facts supporting the condition and cause, and include any supporting...
Filing and Supporting Documentation - 01/22/2018
Whether you file your job cards in a paper history file or use an electronic/scan job card filing system, supporting documentation must be included in the file. The file must account for all vehicle service events (warranty, policy, transportation, pre-delivery,...
Transactions That Require Attachments with GM Authorization - 01/22/2018
... your Warranty Support Center Specialist will reject the transaction with an explanation as to what they need to see. Below is a list of transaction examples that require an attachment when it is necessary to route a claim to the WSC. The requirements...
Scanning Issues - 09/26/2024
The following are some scanned document issues that may delay WSC approval: the blank back side of the document is scanned instead of the front, pages missed with the scanned file, the document is too light or too dark, scanned pages overlap or are cut...
Re: Injection pump special policy, T5550 - 04/08/2009
What's the mileage on the vehicle?
Re: ADP System - 02/03/2010
I'm on ADP, what's your question?
No Problem Found Claims Handling - 06/30/2011
... trust in the service department. NPF's can also be time consuming and confusing when attempting to document and justify the claim for reimbursement. If a dealer is not organized or prepared to properly document every job card, completing the requirements...
Warranty Review Deviations - 03/11/2013
... a customer's single concern. In addition to an add on repair, this type of situation can be what is called a pyramid repair. Common examples include addressing a check engine light, front end noises, and fluid leaks, etc.Technicians must be instructed...
Paint Warranty Claims - 01/28/2014
... including labour, mix time, and paint and material amounts, so it's important to determine what that dollar amount is before you send the vehicle to the offsite body shop. Explain to the body shop that the repair is a warranty repair and the dollar amount...
Paint Warranty Claims - 04/08/2016
... including labor, mix time, and paint and material amounts, so it's important to determine what that dollar amount is before you send the vehicle to the offsite body shop. Explain to the body shop that the repair is a warranty repair and the dollar amount...
Labor Operations: Closest To - 06/30/2015
... out after the completion of line 2, and line two ended up being a closest to labor operation, you wouldn't have the separate clock time to support the OLH paid. And, you wouldn't know how much time to pay the technician because the labor operation you...
Global Labour Codes, - 02/26/2013
... arrival of the new Global Labour Codes, scheduled for use in the US in May of this year. Some of you may have even begun to notice the new link in the LTG section of SI which lists the new GLC listing for that particular model. If you select the...
Reject of the Month - Error code 073 - 09/27/2016
... the claim was routed for review. The job card was attached to the transaction to support the time documentation, service management authorization, and technician documentation to support the requested time. The transaction was reviewed and rejected with...
Re: RENTALS ON RECALL 14113 - 05/02/2014
... down the transaction toward the bottom right there will be (in blue) "attachments" Yes or NO, if you didn't attach anything yours will say no, then you can click the word attachments and it will allow you to add a document to a pending claim. That way...
Forum - 07/27/2017
... or L83 with M5U. If the vin you're submitting for doesn't have one of those combinations, it would definitely reject with that code. If the VIN doesn't match up then I would call DBC for the closest operation. If the vehicle fits the...
... is then taken to the Contact Document List screen. Select the checkbox next to the contact for your location and select the Attachments button. The Document Attachments screen will open; you may then click on the attachment to open the spreadsheet containing...
Wiring Labour Operation Clarification - 10/08/2012
... revised to provide clarification. When using labour operation N6650 through N6656 on a claim, a Document ID number and possibly a grid location related to the location of the wiring repair must be entered in the labour dependency field. This information...
Filing - 06/06/2014
The amount of paperwork created in dealerships is enormous and it is often unclear as to just what needs to be retained. Job cards require certain documentation to be compliant and your dealership accounting office requires invoices to balance their schedules,...
The New Policies and Procedures Manual - 10/31/2014
... information is filled out. If they are not completely filled out, service management must sign what is sometimes referred to as the "hard copy" before any repairs have begun. If a service agent cannot get a customer signature, service management must...
The Rookie Corner - 11/17/2011
... for a "stabilizer end link," it is best to use "stabilizer" or "link" as a key term. No results would be found when using a shop term, such as "sway bar link".Providing proper documentation for specific repairs is the other important basic function of...
Should a Second Owner Receive a Policy Repair? - 09/04/2013
... spend policy dollars on second, third, and even fourth owners. However, if the purchase was from your dealership, or the pre-owned vehicle was purchased from you with low mileage (and the customer does their maintenance work with you), offering policy...
October 2013 Recall Update - 10/01/2013
... covers the condition for a period of 10 years or 120,000 miles.Safety Recall 12180E: Driver Door Switch Short Circuit: The recall has been updated to inform technicians that a video demonstrating the vehicle repair is now available at www.centerlearning.com....
Wiring Repair Labor Operations and Required Additional Information - 05/26/2021
... table, which should be documented on the repair order by the technician. The table identifies if you should be entering just a document ID, or a document ID and a grid location. Do not enter in this field bulletin numbers, PI numbers, schematic Doc ID’s,...
8-Point Bulletin Review - 08/30/2021
... may be used to perform an in-house audit review of warranty claims. Begin by selecting 25 random warranty and/or policy job cards. Analyze each of the job cards based on the 8 points listed within the bulletin, as follows. A few specific considerations...
decal labor code - 06/16/2020
... any suggestions on a labor code for this job???? or where to look to find one? thank you for your help!!...
Suspected Tampering - 10/26/2016
... operation 0600014. The labor operation is used to reimburse the dealership for identifying and documenting tampering or non-GM vehicle modifications. The job card must document the facts supporting the condition and cause, and include any supporting...
Filing and Supporting Documentation - 01/22/2018
Whether you file your job cards in a paper history file or use an electronic/scan job card filing system, supporting documentation must be included in the file. The file must account for all vehicle service events (warranty, policy, transportation, pre-delivery,...
Transactions That Require Attachments with GM Authorization - 01/22/2018
... your Warranty Support Center Specialist will reject the transaction with an explanation as to what they need to see. Below is a list of transaction examples that require an attachment when it is necessary to route a claim to the WSC. The requirements...
Scanning Issues - 09/26/2024
The following are some scanned document issues that may delay WSC approval: the blank back side of the document is scanned instead of the front, pages missed with the scanned file, the document is too light or too dark, scanned pages overlap or are cut...
Re: Injection pump special policy, T5550 - 04/08/2009
What's the mileage on the vehicle?
Re: ADP System - 02/03/2010
I'm on ADP, what's your question?
No Problem Found Claims Handling - 06/30/2011
... trust in the service department. NPF's can also be time consuming and confusing when attempting to document and justify the claim for reimbursement. If a dealer is not organized or prepared to properly document every job card, completing the requirements...
Warranty Review Deviations - 03/11/2013
... a customer's single concern. In addition to an add on repair, this type of situation can be what is called a pyramid repair. Common examples include addressing a check engine light, front end noises, and fluid leaks, etc.Technicians must be instructed...
Paint Warranty Claims - 01/28/2014
... including labour, mix time, and paint and material amounts, so it's important to determine what that dollar amount is before you send the vehicle to the offsite body shop. Explain to the body shop that the repair is a warranty repair and the dollar amount...
Paint Warranty Claims - 04/08/2016
... including labor, mix time, and paint and material amounts, so it's important to determine what that dollar amount is before you send the vehicle to the offsite body shop. Explain to the body shop that the repair is a warranty repair and the dollar amount...
Labor Operations: Closest To - 06/30/2015
... out after the completion of line 2, and line two ended up being a closest to labor operation, you wouldn't have the separate clock time to support the OLH paid. And, you wouldn't know how much time to pay the technician because the labor operation you...
Global Labour Codes, - 02/26/2013
... arrival of the new Global Labour Codes, scheduled for use in the US in May of this year. Some of you may have even begun to notice the new link in the LTG section of SI which lists the new GLC listing for that particular model. If you select the...
Reject of the Month - Error code 073 - 09/27/2016
... the claim was routed for review. The job card was attached to the transaction to support the time documentation, service management authorization, and technician documentation to support the requested time. The transaction was reviewed and rejected with...
Re: RENTALS ON RECALL 14113 - 05/02/2014
... down the transaction toward the bottom right there will be (in blue) "attachments" Yes or NO, if you didn't attach anything yours will say no, then you can click the word attachments and it will allow you to add a document to a pending claim. That way...
Forum - 07/27/2017
... or L83 with M5U. If the vin you're submitting for doesn't have one of those combinations, it would definitely reject with that code. If the VIN doesn't match up then I would call DBC for the closest operation. If the vehicle fits the...
Best Practices - 01/24/2013
... service department, fewer mistakes and omissions are made and your customers will always know what to expect from you. Your employees will also know what is expected of them. While there may always be a few employees who know the rules, but don't follow...
The Cause of Failure - 03/26/2018
... or make a repair, they need to state why the repair or replacement was necessary. In other words, what failed and why. In some situations, your technician may not actually know the exact cause of failure because certain components they may replace aren’t...
Time Documentation - 06/19/2017
... time is money, and making sure that the time documentation is accurate will help ensure you get what was invested. ...
Dongle Scan - 03/23/2023
The dongle scan requirement goes into effect on 4/3/2023! GM has begun checking submitted warranty claims for an approved and completed dongle service lane scan (e.g. SAVI, eAdvisor, Tekion). Claims submitted without a dongle device scan will be denied...
Battery Claims docs to help processing - 01/30/2023
... our attention. The problem lies with GM's new approach to checking their records showing what they believe the original battery CCA rating should be versus what we are checking and putting on the battery slip that we submit for payment. ...
Recall Tip - 04/12/2013
... currently or previously registered in certain states. Service agents are to test the driver's window and door lock switches for proper operation. If the switches function as designed, a protective coating must be installed to the driver side door lock...
Concern, Cause and Correction - 05/02/2012
... clearly documented. For each condition the technician must record an accurate description of what was found as the cause of the customer's condition and what was done to correct the condition.Beyond the policy requirement for documentation, the warranty...
Excessive Parts Usage - 11/17/2011
Any service manager or technician will tell you that not all repairs are as simple as taking the broken part off and replacing it with a new component. Occasionally, a claim will come up that is far more complicated than anticipated. In these cases, the...
GM Routed Transactions - 06/07/2010
... to submit. A sticky note was attached to several that stated "H-route". The note did not include what the service manager wanted written in the comment screen, giving the GM representative the information they need to authorize payment.A GM routed transaction...
Wiring Repair Labor Operations - 05/24/2016
... the shop copy of the job card. Additionally, the technician must indicate his/her observations on what the cause of the condition was and what repair was performed to correct the issue. When one of the electrical labor operations is selected for a repair,...
Reject of the Month - 06/27/2016
... lower black molding were removed and reinstalled. The body side molding required replacement as it would not straighten out. The door was then prepped to primer and paint. The warranty administrator selected labor operation 1442254: Front Side...
Reject of the Month - 02/02/2016
... authorization for a policy decision, this transaction paid. Interested in whether or not your store has ever encountered this error? The Summary By Reject Reason Report (GWM > Analyze Warranty > View Warranty Analysis Reports > Summary...
Parts Retention, Documentation, and Disposal - 04/08/2016
... If a part that has a core charge is requested by the Warranty Parts Center, it must be sent there. You will receive the core credit by adjusting the transaction and entering the core dollar amount in the Freight & Postage net item field. Electronic...
Properly Documenting a Policy Repair - 02/02/2016
... are other reasons that support a policy repair, but the reasons stated above are the most common. Whatever the reason, the policy repair justification must be fully explained and include the service manager's signature, and the date and time it was applied....
Air Conditioning Repair Documentation - 06/27/2016
... of refrigerant is the amount actually used, which is calculated by using the difference from what was recovered and what was recharged. That amount will be displayed on the printed summary. R-1234yf refrigerant must be billed out by the gram in the parts...
Tech Time Documentation - 07/28/2016
... initial the ticket for each job card. Download "Time Documentation Tips" And Provide To All Your Technicians!...
Brake Rotor Documentation Changes - 10/02/2015
... calibration of equipment is also recommended, depending on frequency of use. The manufacturer of your equipment will have specific recommendations and, in many cases, can provide inspection and calibration services.Calibration of the brake lathe should...
Attaching a Document - 06/02/2015
... the 'Add Attachment' button. Click on the 'Browse' button to locate the appropriate file(s) from your hard drive. After locating the appropriate file on your hard drive, click 'Open'. The file will then be attached to the transaction. If it is necessary...
GM Maintenance Program Specifics - 01/10/2014
... is actually underlined to emphasize the point. This requirement is being monitored closely. If your dealership has been performing Cadillac maintenance services under the Premium Care Maintenance program and you are not a franchised Cadillac dealership,...
Technician Time Documentation - 10/01/2013
Technician time documentation best practices states that each technician is only working and clocked on to one vehicle per service event. Time documentation that reflects a technician servicing multiple vehicles at one time is not allowed. GM recommends...
Automatic Transmission Add Condition Documentation - 09/04/2013
The technician must clock on once it is determined that additional repairs requiring further disassembly of the transmission beyond the point of the base repair are necessary. The technician must then clock off once the additional work beyond the base ...
Documenting Symptom Byte - 11/25/2014
... Installed4B: Calibration Not LearnedA complete list of Symptom Byte Codes is available in SI (Document ID: 2686313).Documentation of Symptom Byte information is critical to pinpointing the problem for engineering and the supplier when performing a root...
Diagnostic Time Service Management Approval - 12/19/2014
... time to perform electrical diagnosis. The time must also be supported by the technician stating what diagnostic test equipment was used and what the test results were. GM has now taken it one step further and requires that service management approve...
Related Documents - 12/19/2014
... are not allowed to assign labour operations, and while this bulletin may appear to contradict what the P&P states, technicians, when set up correctly, will only see the labour operation in the Labour Time Guide, not the time paid. When in SI...
Warranty Part Center Documentation - 12/19/2014
... entering the time in the administration time labour field. It is a requirement that all related documentation including a copy of the WPC return request and the printed shipping label from the GWM system be maintained for future reference. This documentation...
... service department, fewer mistakes and omissions are made and your customers will always know what to expect from you. Your employees will also know what is expected of them. While there may always be a few employees who know the rules, but don't follow...
The Cause of Failure - 03/26/2018
... or make a repair, they need to state why the repair or replacement was necessary. In other words, what failed and why. In some situations, your technician may not actually know the exact cause of failure because certain components they may replace aren’t...
Time Documentation - 06/19/2017
... time is money, and making sure that the time documentation is accurate will help ensure you get what was invested. ...
Dongle Scan - 03/23/2023
The dongle scan requirement goes into effect on 4/3/2023! GM has begun checking submitted warranty claims for an approved and completed dongle service lane scan (e.g. SAVI, eAdvisor, Tekion). Claims submitted without a dongle device scan will be denied...
Battery Claims docs to help processing - 01/30/2023
... our attention. The problem lies with GM's new approach to checking their records showing what they believe the original battery CCA rating should be versus what we are checking and putting on the battery slip that we submit for payment. ...
Recall Tip - 04/12/2013
... currently or previously registered in certain states. Service agents are to test the driver's window and door lock switches for proper operation. If the switches function as designed, a protective coating must be installed to the driver side door lock...
Concern, Cause and Correction - 05/02/2012
... clearly documented. For each condition the technician must record an accurate description of what was found as the cause of the customer's condition and what was done to correct the condition.Beyond the policy requirement for documentation, the warranty...
Excessive Parts Usage - 11/17/2011
Any service manager or technician will tell you that not all repairs are as simple as taking the broken part off and replacing it with a new component. Occasionally, a claim will come up that is far more complicated than anticipated. In these cases, the...
GM Routed Transactions - 06/07/2010
... to submit. A sticky note was attached to several that stated "H-route". The note did not include what the service manager wanted written in the comment screen, giving the GM representative the information they need to authorize payment.A GM routed transaction...
Wiring Repair Labor Operations - 05/24/2016
... the shop copy of the job card. Additionally, the technician must indicate his/her observations on what the cause of the condition was and what repair was performed to correct the issue. When one of the electrical labor operations is selected for a repair,...
Reject of the Month - 06/27/2016
... lower black molding were removed and reinstalled. The body side molding required replacement as it would not straighten out. The door was then prepped to primer and paint. The warranty administrator selected labor operation 1442254: Front Side...
Reject of the Month - 02/02/2016
... authorization for a policy decision, this transaction paid. Interested in whether or not your store has ever encountered this error? The Summary By Reject Reason Report (GWM > Analyze Warranty > View Warranty Analysis Reports > Summary...
Parts Retention, Documentation, and Disposal - 04/08/2016
... If a part that has a core charge is requested by the Warranty Parts Center, it must be sent there. You will receive the core credit by adjusting the transaction and entering the core dollar amount in the Freight & Postage net item field. Electronic...
Properly Documenting a Policy Repair - 02/02/2016
... are other reasons that support a policy repair, but the reasons stated above are the most common. Whatever the reason, the policy repair justification must be fully explained and include the service manager's signature, and the date and time it was applied....
Air Conditioning Repair Documentation - 06/27/2016
... of refrigerant is the amount actually used, which is calculated by using the difference from what was recovered and what was recharged. That amount will be displayed on the printed summary. R-1234yf refrigerant must be billed out by the gram in the parts...
Tech Time Documentation - 07/28/2016
... initial the ticket for each job card. Download "Time Documentation Tips" And Provide To All Your Technicians!...
Brake Rotor Documentation Changes - 10/02/2015
... calibration of equipment is also recommended, depending on frequency of use. The manufacturer of your equipment will have specific recommendations and, in many cases, can provide inspection and calibration services.Calibration of the brake lathe should...
Attaching a Document - 06/02/2015
... the 'Add Attachment' button. Click on the 'Browse' button to locate the appropriate file(s) from your hard drive. After locating the appropriate file on your hard drive, click 'Open'. The file will then be attached to the transaction. If it is necessary...
GM Maintenance Program Specifics - 01/10/2014
... is actually underlined to emphasize the point. This requirement is being monitored closely. If your dealership has been performing Cadillac maintenance services under the Premium Care Maintenance program and you are not a franchised Cadillac dealership,...
Technician Time Documentation - 10/01/2013
Technician time documentation best practices states that each technician is only working and clocked on to one vehicle per service event. Time documentation that reflects a technician servicing multiple vehicles at one time is not allowed. GM recommends...
Automatic Transmission Add Condition Documentation - 09/04/2013
The technician must clock on once it is determined that additional repairs requiring further disassembly of the transmission beyond the point of the base repair are necessary. The technician must then clock off once the additional work beyond the base ...
Documenting Symptom Byte - 11/25/2014
... Installed4B: Calibration Not LearnedA complete list of Symptom Byte Codes is available in SI (Document ID: 2686313).Documentation of Symptom Byte information is critical to pinpointing the problem for engineering and the supplier when performing a root...
Diagnostic Time Service Management Approval - 12/19/2014
... time to perform electrical diagnosis. The time must also be supported by the technician stating what diagnostic test equipment was used and what the test results were. GM has now taken it one step further and requires that service management approve...
Related Documents - 12/19/2014
... are not allowed to assign labour operations, and while this bulletin may appear to contradict what the P&P states, technicians, when set up correctly, will only see the labour operation in the Labour Time Guide, not the time paid. When in SI...
Warranty Part Center Documentation - 12/19/2014
... entering the time in the administration time labour field. It is a requirement that all related documentation including a copy of the WPC return request and the printed shipping label from the GWM system be maintained for future reference. This documentation...
Who should manage your warranty dollar investment? - 09/16/2010
... dollars in warranty sales is the dealership generating and how much in warranty dollar profit. What, if any, is the processing loss percentage? Has management performed an analysis and found sources of any loss and solutions? Solutions may be found in...
Insufficient Documentation - 02/23/2011
... outlined on the job card and punch times should be included. Ensuring that the OLH is thoroughly documented, acceptable for the complexity of the repair, and properly authorized will help prevent future rejects. ...
Service Solutions: Going the Extra Mile with Documentation - 06/08/2011
... in which they complete their warranty process. Dealer personnel should work together to identify what information would be most beneficial. Remember that these little extras can go a long way to streamlining the internal warranty process. ...
Dealership Empowerment and Correct Documentation - 01/19/2012
... going above and beyond, take a look at the goodwill tools GM empowers service managers with and do what it takes to make it right by your customer. Customer retention is more than giving the customer what they expect; it's about exceeding their...
Documenting Customer Concerns Correctly - 02/07/2012
... second, ask questions; third, write the details on the job card for the technician to understand what steps need to be taken to correct the problem. Below are examples of inadequate written concerns followed by a detailed and better understood concern.Check...
Reject of the Month - 10/08/2012
... the vehicle and attach them to the transaction. Utilize the tools available on GWM to support your case, including a comments field with almost unlimited text space and the documentation attachment feature to justify the repairs performed. ...
Core Credit Documentation - 08/09/2012
... core part allowance is entered in the net item freight and postage field. The core exchange value documentation must be printed and attached to the job card for which the allowance is being claimed. The core part number and the core amount must be entered...
Attaching Supporting Documentation to the Transaction - 02/26/2013
... "Add Attachment" screen will then be displayed. Select the "Browse" button to find the file that you will attach to the transaction. If attaching more than one file, select the "Add Attachment" button again and browse for the appropriate file. Note:...
Global Warranty - Data Entry Tips - 02/04/2010
... than the actual amount of $264.52. The system does not automatically enter the decimal point for you at submission.Supporting documentation associated with a particular labor operation. The warranty administrator selects a labour operation that is closest...
(NEW) GM OLH Documentation Examples Help Card - 03/01/2023
This card provides examples of inadequate documentation followed by more descriptive and detailed examples.Download Card
SAVI (Dongle scan) - 03/28/2023
... they said that lets say a vehicle comes in and cannot be scanned... towed... dead battery...whatever.. they said that the vehicle MUST be scanned the same day the RO is written... Lets play what if... what if the vehicle is not touched until the next...
Doc ID 6043064 - Corvette paint/clearance issue on front fascia - 12/12/2022
... tech followed all other steps outlined, just didn't need to paint anything. Thanks in advance for your guidance. ...
Another Dongle question.. shocker! - 01/19/2023
I know PDI's do not have need to be scanned, but what about trans claims?
customer satisfaction program USB Receptacle doc id 6166363 - 10/18/2022
be careful with this customer satisfaction bulletin,,,it calls for you to refund $25,,,but in red it clearly states you need the ORIGINAL owner letter,,,not a reprint off the system,,,this is because only the original owner can submit for it. Gm ...
Painting Interior of Door - 05/03/2022
HiWe have a vehicle that we are going to need to remove the doors and paint the door jams and interior surface of the doors. We have only found a LOP for replacement of the door. Is there another labor op that I should be using to claim.We are also going...
Time Documentation "Labeled" - September 2022 Warranty News, pg 7. - 08/25/2022
... in P&P and doesn't clarify or tell you how to do this to be compliant. Anyone know what "Labeled" means? What it looks like?...
Forum - 12/01/2020
You're welcome. Glad it helped :)
Electronic Document - 12/16/2020
We are just starting electronic document scanning. Any helpful advice would be greatly appreciated. With GM Warranty basically you want everything that would be required for audit. Thank you
Audit documentation clarification help... - 02/19/2021
We just got our audit list, this morning, with what they were requesting. I need clarification on 2 things, since its been a few years and a new scanner lol.Is it supposed to be scanned by Jobcard, or single file? If memory serves, I had to do one large...
Forum - 10/14/2021
You're welcome!
Courtesy Transportation and OnTrac Job Card Documentation - 02/27/2019
... to the job card and enter the return information when the vehicle was returned. I'm not sure what we're supposed to do now that we have the OnTrac created agreement. Attach the final agreement with the return information? Or attach...
Rental & Part documentation - 02/27/2019
... were put in a rental due to having to order parts and it took some time to get the parts. What documentation are you attaching to the claim for back up? Is the parts department providing you with some kind of parts shipping timeline? If so what are they...
Oil Life Percentage Documentation Responsibility - 12/17/2019
Hey,Is it a particular position that is supposed to document the oil life percentage? I read something years ago that items that can be checked without lifting the hood should be part of the advisor's responsibility.
Job card documentation - 03/01/2018
I was wondering what some of you might do related to some of the documentation techs provide with the completed job card.For example, I'm all for saving things like GDS data pages, charts with notes, test readings, and things that have writing on them...
Labor Operation Help - 16-NA-175 - Bulletin Doesn't Apply to Vehicle - 03/05/2018
Hi,Can anyone suggest the closest labor operation for a vehicle that is repaired following bulletin 16-NA-175 when the vehicle isn't one that's included in the bulletin? I checked with the DBC and they said we could perform the repair but to use ...
... dollars in warranty sales is the dealership generating and how much in warranty dollar profit. What, if any, is the processing loss percentage? Has management performed an analysis and found sources of any loss and solutions? Solutions may be found in...
Insufficient Documentation - 02/23/2011
... outlined on the job card and punch times should be included. Ensuring that the OLH is thoroughly documented, acceptable for the complexity of the repair, and properly authorized will help prevent future rejects. ...
Service Solutions: Going the Extra Mile with Documentation - 06/08/2011
... in which they complete their warranty process. Dealer personnel should work together to identify what information would be most beneficial. Remember that these little extras can go a long way to streamlining the internal warranty process. ...
Dealership Empowerment and Correct Documentation - 01/19/2012
... going above and beyond, take a look at the goodwill tools GM empowers service managers with and do what it takes to make it right by your customer. Customer retention is more than giving the customer what they expect; it's about exceeding their...
Documenting Customer Concerns Correctly - 02/07/2012
... second, ask questions; third, write the details on the job card for the technician to understand what steps need to be taken to correct the problem. Below are examples of inadequate written concerns followed by a detailed and better understood concern.Check...
Reject of the Month - 10/08/2012
... the vehicle and attach them to the transaction. Utilize the tools available on GWM to support your case, including a comments field with almost unlimited text space and the documentation attachment feature to justify the repairs performed. ...
Core Credit Documentation - 08/09/2012
... core part allowance is entered in the net item freight and postage field. The core exchange value documentation must be printed and attached to the job card for which the allowance is being claimed. The core part number and the core amount must be entered...
Attaching Supporting Documentation to the Transaction - 02/26/2013
... "Add Attachment" screen will then be displayed. Select the "Browse" button to find the file that you will attach to the transaction. If attaching more than one file, select the "Add Attachment" button again and browse for the appropriate file. Note:...
Global Warranty - Data Entry Tips - 02/04/2010
... than the actual amount of $264.52. The system does not automatically enter the decimal point for you at submission.Supporting documentation associated with a particular labor operation. The warranty administrator selects a labour operation that is closest...
(NEW) GM OLH Documentation Examples Help Card - 03/01/2023
This card provides examples of inadequate documentation followed by more descriptive and detailed examples.Download Card
SAVI (Dongle scan) - 03/28/2023
... they said that lets say a vehicle comes in and cannot be scanned... towed... dead battery...whatever.. they said that the vehicle MUST be scanned the same day the RO is written... Lets play what if... what if the vehicle is not touched until the next...
Doc ID 6043064 - Corvette paint/clearance issue on front fascia - 12/12/2022
... tech followed all other steps outlined, just didn't need to paint anything. Thanks in advance for your guidance. ...
Another Dongle question.. shocker! - 01/19/2023
I know PDI's do not have need to be scanned, but what about trans claims?
customer satisfaction program USB Receptacle doc id 6166363 - 10/18/2022
be careful with this customer satisfaction bulletin,,,it calls for you to refund $25,,,but in red it clearly states you need the ORIGINAL owner letter,,,not a reprint off the system,,,this is because only the original owner can submit for it. Gm ...
Painting Interior of Door - 05/03/2022
HiWe have a vehicle that we are going to need to remove the doors and paint the door jams and interior surface of the doors. We have only found a LOP for replacement of the door. Is there another labor op that I should be using to claim.We are also going...
Time Documentation "Labeled" - September 2022 Warranty News, pg 7. - 08/25/2022
... in P&P and doesn't clarify or tell you how to do this to be compliant. Anyone know what "Labeled" means? What it looks like?...
Forum - 12/01/2020
You're welcome. Glad it helped :)
Electronic Document - 12/16/2020
We are just starting electronic document scanning. Any helpful advice would be greatly appreciated. With GM Warranty basically you want everything that would be required for audit. Thank you
Audit documentation clarification help... - 02/19/2021
We just got our audit list, this morning, with what they were requesting. I need clarification on 2 things, since its been a few years and a new scanner lol.Is it supposed to be scanned by Jobcard, or single file? If memory serves, I had to do one large...
Forum - 10/14/2021
You're welcome!
Courtesy Transportation and OnTrac Job Card Documentation - 02/27/2019
... to the job card and enter the return information when the vehicle was returned. I'm not sure what we're supposed to do now that we have the OnTrac created agreement. Attach the final agreement with the return information? Or attach...
Rental & Part documentation - 02/27/2019
... were put in a rental due to having to order parts and it took some time to get the parts. What documentation are you attaching to the claim for back up? Is the parts department providing you with some kind of parts shipping timeline? If so what are they...
Oil Life Percentage Documentation Responsibility - 12/17/2019
Hey,Is it a particular position that is supposed to document the oil life percentage? I read something years ago that items that can be checked without lifting the hood should be part of the advisor's responsibility.
Job card documentation - 03/01/2018
I was wondering what some of you might do related to some of the documentation techs provide with the completed job card.For example, I'm all for saving things like GDS data pages, charts with notes, test readings, and things that have writing on them...
Labor Operation Help - 16-NA-175 - Bulletin Doesn't Apply to Vehicle - 03/05/2018
Hi,Can anyone suggest the closest labor operation for a vehicle that is repaired following bulletin 16-NA-175 when the vehicle isn't one that's included in the bulletin? I checked with the DBC and they said we could perform the repair but to use ...
TEAR DOWN OF TRANS TO CAUSAL - 05/08/2018
... HAVE THE LABOR OP FOR THE CLUTCH PLATES. I AM THINKING THAT TEARING DOWN THE TRANS TO CAUSAL WOULD BE OLH AS EXTRA DIAG. AM I WRONG IN THINKING OF IT THAT WAY? MY SERVICE MANAGER SAYS THAT DOESN'T COUNT AS OLH FOR EXTRA DIAG, THAT SHE WOULD SAY IT'S...
When the recall can't be done... - 05/17/2018
So when you all run across one that the recall cannot be completed or submitted what is your process?Here are 2 examples that I'm looking for specific input on.17 Silverado shows open recall 17357, this was to be completed by the selling dealer before...
Original Documents - 05/18/2018
... them." Is that stated somewhere in policy or is that just a given that we should know? What do you do if the original is lost or has oil or gas on it? ...
PARTS ORDERED PRIOR TO WARRANTY EXPIRATION BUT REPAIR NOT DONE UNTIL AFTER EXPIRATION - 06/19/2018
What is the best way to submit a claim where you ordered parts prior to warranty expiration, then the part comes in and customer comes in for repair but the warranty has now expired? My DMA answered me back and said: Run calculator, send me...
Documented Warranty Authorization Process - 10/04/2018
... seem like a good idea that would be beneficial. Just wondering if anyone has suggestions on what to include. ...
Over the Counter Part Warranty Documentation - 11/20/2018
... customer replacement part? Without installing it in the vehicle, how are we supposed to know what's wrong? I think GM did away with the requirement for Service Management authorization on part warranties, but I still get it just in case. ...
R-1234yf Refrigerant Required Documentation - 03/23/2023
... is entered in additional time when submitting the labor operation for the actual repair. While you won’t see this “add time” in conjunction with the A/C labor operations, it is displayed in the Preface section of the Labor Time Guide....
SAVI/Dongle Scan Error - 04/25/2023
There are a few checks that may be performed if error 872 is received on a transaction. Error 872 occurs when dongle vehicle data is required for the transaction and is not received. Confirm that scans are completed correctly, review the “Before...
Supporting Documentation - 05/23/2023
Documentation in support of the repair must be retained for a minimum of 24 months from date of payment. The records must be made available and provided to GM representatives upon request. Examples of required records, when applicable, include all job ...
Supporting Documentation - 01/29/2024
... Policies & Procedures Manual Article 6.5: Retention and Review of Accounts and Records. If your technicians are given the shop copy, they should be attaching any supporting documentation to the shop copy of the job card. Warranty administrators should...
Dongle Reminders: - 08/29/2023
... vehicle shows up with a dead battery and cannot be immediately scanned, in which case, the vehicle would require a jump or charge then the dongle device scan for job card write up. IMPORTANT: Vehicles must be scanned with SAVI or an approved dongle device...
Technician Documentation Requirements - 08/29/2023
The cause of failure documentation, required as part of the 3 C’s, should contain a brief description of steps taken by the technician to determine the root cause of the customers concern and must support the repair performed. The cause of failure...
Technician Documentation Requirements - 08/29/2023
The cause of failure documentation, required as part of the 3 C’s, should contain a brief description of steps taken by the technician to determine the root cause of the customers concern and must support the repair performed. The cause of failure...
Punch Time Documentation - 07/25/2023
All warranty and policy repair time with Variable Diagnosis, Straight Time, and Other Labor Hours must have individual and specific on/off punch times on the technician’s time ticket by job card line for repair(s) performed that are separately identified ...
Air Conditioning Repair Documentation - 07/25/2023
... of refrigerant is the amount actually used, which is calculated by using the difference from what was recovered and what it took to fill the system to capacity. That amount will be displayed on the printed summary. R1234yf refrigerant must be billed...
Dongle Device Scans - 06/26/2023
... the situation where a vehicle shows up with a dead battery and cannot be scanned, the vehicle would require a jump or charge. The vehicle will then require a dongle device scan for the job card write up. Dongle device scan NOT required: Roadside...
Supporting Documentation - 08/28/2024
Certain types of transactions require specific document attachments. Without the proper documents, the claim is susceptible for return to the dealer. The following types of transactions have attachment requirements: alignments (before/after measurements), policy...
Air Conditioning Repair Documentation - 07/30/2024
... concern of the system not blowing cold air. After repairing the vehicle, technicians must document on the job card how much refrigerant they had to add to the system to get it to its capacity. In turn, the parts department must bill out the appropriate...
BATTERY DOC ID REFERENCE CHART - 07/12/2024
HERE IS A HELPFUL QUICK REFERENCE CHART THAT SHOW THE DOC ID'S FOR WHEN YOU NEED TO CHECK FOR CORRECT BATTERY APPLICATIONS OR CCA RATINGS BY YEAR.... 2024 6186814 2023 5949534 2022 5751533 2021 5675786 2020 ...
SAVI DONGLE SCANS AUTOMATICALLY ATTACHED TO CLAIMS? - 04/04/2023
Can anyone tell me if the scan is added automatically to our claims or do we have to scan and atttach to each claim?Have not seen any information on this. Contacted GM warranty support person and she did not know.
Dongle tool - 04/12/2023
... the vehicle need to be scanned at write up of RO or before the vehicle leaves?If at write up, what if the vehicle was towed, wont start not even with a jump, engine issues etc, then what?-I understand PDI's dont need to be scanned, however do LPOS need...
Reject error 872 Dongle data not received - 04/13/2023
I figured this would start happening my 1st SAVI reject and yes GM we did the scan two days prior to me submitting the claim. Our GM service manager has enough going on reviewing my regular claims this is just going to waste everyones time. Anyone else...
Dongle scan for dealer owned vehicle with recall? - 05/22/2023
Can anyone tell me if the savi dongle scan is required for dealer owned vehicles with open recalls? Have not been able to find it in writing anywhere in Warranty Resource Center or Savi support page. Chatted with DBC and was advised to call TAC, which...
Forum - 09/07/2023
You're welcome
2024 dongle/workbench - 10/23/2023
My service advisors are telling me the dongle doesn't work in any 2024's. Anybody else hearing this?
... HAVE THE LABOR OP FOR THE CLUTCH PLATES. I AM THINKING THAT TEARING DOWN THE TRANS TO CAUSAL WOULD BE OLH AS EXTRA DIAG. AM I WRONG IN THINKING OF IT THAT WAY? MY SERVICE MANAGER SAYS THAT DOESN'T COUNT AS OLH FOR EXTRA DIAG, THAT SHE WOULD SAY IT'S...
When the recall can't be done... - 05/17/2018
So when you all run across one that the recall cannot be completed or submitted what is your process?Here are 2 examples that I'm looking for specific input on.17 Silverado shows open recall 17357, this was to be completed by the selling dealer before...
Original Documents - 05/18/2018
... them." Is that stated somewhere in policy or is that just a given that we should know? What do you do if the original is lost or has oil or gas on it? ...
PARTS ORDERED PRIOR TO WARRANTY EXPIRATION BUT REPAIR NOT DONE UNTIL AFTER EXPIRATION - 06/19/2018
What is the best way to submit a claim where you ordered parts prior to warranty expiration, then the part comes in and customer comes in for repair but the warranty has now expired? My DMA answered me back and said: Run calculator, send me...
Documented Warranty Authorization Process - 10/04/2018
... seem like a good idea that would be beneficial. Just wondering if anyone has suggestions on what to include. ...
Over the Counter Part Warranty Documentation - 11/20/2018
... customer replacement part? Without installing it in the vehicle, how are we supposed to know what's wrong? I think GM did away with the requirement for Service Management authorization on part warranties, but I still get it just in case. ...
R-1234yf Refrigerant Required Documentation - 03/23/2023
... is entered in additional time when submitting the labor operation for the actual repair. While you won’t see this “add time” in conjunction with the A/C labor operations, it is displayed in the Preface section of the Labor Time Guide....
SAVI/Dongle Scan Error - 04/25/2023
There are a few checks that may be performed if error 872 is received on a transaction. Error 872 occurs when dongle vehicle data is required for the transaction and is not received. Confirm that scans are completed correctly, review the “Before...
Supporting Documentation - 05/23/2023
Documentation in support of the repair must be retained for a minimum of 24 months from date of payment. The records must be made available and provided to GM representatives upon request. Examples of required records, when applicable, include all job ...
Supporting Documentation - 01/29/2024
... Policies & Procedures Manual Article 6.5: Retention and Review of Accounts and Records. If your technicians are given the shop copy, they should be attaching any supporting documentation to the shop copy of the job card. Warranty administrators should...
Dongle Reminders: - 08/29/2023
... vehicle shows up with a dead battery and cannot be immediately scanned, in which case, the vehicle would require a jump or charge then the dongle device scan for job card write up. IMPORTANT: Vehicles must be scanned with SAVI or an approved dongle device...
Technician Documentation Requirements - 08/29/2023
The cause of failure documentation, required as part of the 3 C’s, should contain a brief description of steps taken by the technician to determine the root cause of the customers concern and must support the repair performed. The cause of failure...
Technician Documentation Requirements - 08/29/2023
The cause of failure documentation, required as part of the 3 C’s, should contain a brief description of steps taken by the technician to determine the root cause of the customers concern and must support the repair performed. The cause of failure...
Punch Time Documentation - 07/25/2023
All warranty and policy repair time with Variable Diagnosis, Straight Time, and Other Labor Hours must have individual and specific on/off punch times on the technician’s time ticket by job card line for repair(s) performed that are separately identified ...
Air Conditioning Repair Documentation - 07/25/2023
... of refrigerant is the amount actually used, which is calculated by using the difference from what was recovered and what it took to fill the system to capacity. That amount will be displayed on the printed summary. R1234yf refrigerant must be billed...
Dongle Device Scans - 06/26/2023
... the situation where a vehicle shows up with a dead battery and cannot be scanned, the vehicle would require a jump or charge. The vehicle will then require a dongle device scan for the job card write up. Dongle device scan NOT required: Roadside...
Supporting Documentation - 08/28/2024
Certain types of transactions require specific document attachments. Without the proper documents, the claim is susceptible for return to the dealer. The following types of transactions have attachment requirements: alignments (before/after measurements), policy...
Air Conditioning Repair Documentation - 07/30/2024
... concern of the system not blowing cold air. After repairing the vehicle, technicians must document on the job card how much refrigerant they had to add to the system to get it to its capacity. In turn, the parts department must bill out the appropriate...
BATTERY DOC ID REFERENCE CHART - 07/12/2024
HERE IS A HELPFUL QUICK REFERENCE CHART THAT SHOW THE DOC ID'S FOR WHEN YOU NEED TO CHECK FOR CORRECT BATTERY APPLICATIONS OR CCA RATINGS BY YEAR.... 2024 6186814 2023 5949534 2022 5751533 2021 5675786 2020 ...
SAVI DONGLE SCANS AUTOMATICALLY ATTACHED TO CLAIMS? - 04/04/2023
Can anyone tell me if the scan is added automatically to our claims or do we have to scan and atttach to each claim?Have not seen any information on this. Contacted GM warranty support person and she did not know.
Dongle tool - 04/12/2023
... the vehicle need to be scanned at write up of RO or before the vehicle leaves?If at write up, what if the vehicle was towed, wont start not even with a jump, engine issues etc, then what?-I understand PDI's dont need to be scanned, however do LPOS need...
Reject error 872 Dongle data not received - 04/13/2023
I figured this would start happening my 1st SAVI reject and yes GM we did the scan two days prior to me submitting the claim. Our GM service manager has enough going on reviewing my regular claims this is just going to waste everyones time. Anyone else...
Dongle scan for dealer owned vehicle with recall? - 05/22/2023
Can anyone tell me if the savi dongle scan is required for dealer owned vehicles with open recalls? Have not been able to find it in writing anywhere in Warranty Resource Center or Savi support page. Chatted with DBC and was advised to call TAC, which...
Forum - 09/07/2023
You're welcome
2024 dongle/workbench - 10/23/2023
My service advisors are telling me the dongle doesn't work in any 2024's. Anybody else hearing this?
Warranty Admins creating and documenting Extended Warranty Claims - 12/26/2023
I would like to know how many Warranty Admins are creating and processing extended rental claims thru the Dealer Empowerment app. My prior Ser Mgr was very adept at assigning ( dumping ) lots of his Ser Mgr responsibilities to others,,,,and as I...
Forum - 02/15/2024
You're welcome, it is nice to have someone that understands what you are going through.
Attaching A Document - 05/22/2017
... attachments must be less than 5MB in size. Larger attachments take longer to upload. Did you know that there is an Image Resize Tool available on the Member’s Area within the Resources tab? The tool allows you to easily choose the image(s)...
Documentation Updates - 05/22/2017
Control Module Reprogramming - Technicians must document, on the shop copy of the job card, the Warranty Claim Code provided from SPS when programming is complete. The code must also be entered in the SPS Warranty Claim Code field of the transaction. Previously,...
Reject of the Month - Missing Documentation - 08/22/2017
... technician will receive a warning message. On 2017 and newer vehicles, the warning states: “You are attempting to reprogram with the same calibration. This is not allowed for the selected ECU.” Once OK is clicked, the programming event will...
Recall Documentation - 07/25/2017
In mid-July, GM announced specific transaction documentation requirements associated with recalls 16007 and 17287. Both recalls address a software defect with the Sensing and Diagnostic Module. The SDM controls airbag and pretensioner deployment. The...
Air Conditioning Repair Documentation - 06/19/2017
... of refrigerant is the amount actually used, which is calculated by using the difference from what was recovered and what was charged. That amount will be displayed on the printed summary. R-1234yf refrigerant must be billed out by the gram in the parts...
Important Documents - Bulletins - 10/24/2017
... inclusive, this list does provide a solid warranty resource base. With the bulletin number you are easily able to pull the most recent version from Service Information in GlobalConnect. From SI, select the binocular icon to find a document...
Add On Repair Documentation Reminders - 09/27/2017
... requirement along with the date, time, and their signature or initials, must specifically describe what he/she saw or verified upon inspection or road test. Multiple additional concerns must each contain this approval. The date and time the customer...
Recalls and Supporting Documentation - 12/21/2016
... warranty repairs, but also with field actions. For the most part, technicians are aware of their documentation responsibility when it comes to these reprogramming events, specifically, documenting (and attaching a copy of) the Warranty Claim Code from...
Air Conditioning Repair Documentation - 07/23/2018
... of refrigerant is the amount actually used, which is calculated by using the difference from what was recovered and what it took to fill the system to capacity. That amount will be displayed on the printed summary. R1234yf refrigerant must be billed...
Air Conditioning Repair Documentation - 07/30/2019
... of refrigerant is the amount actually used, which is calculated by using the difference from what was recovered and what it took to fill the system to capacity. That amount will be displayed on the printed summary. R1234yf refrigerant must be billed...
Documentation of Approval - 02/21/2019
... one person responsible and accountable for all approvals issued by service management. This would be the service manager or service director. When portions of responsibilities are delegated to other members of service management, those who become empowered...
Documentation Requirements - 01/21/2019
Dealers that are not required to contact the PQC prior to an engine and/or transmission assembly replacement no longer have to complete the Cost Comparison Worksheets. Dealers that are required to contact the PQC prior to an engine and/or transmission ...
Service Information: The LTG, Warranty Job Aid, and Bulletins/Documents - 10/26/2021
A big part of learning the ins-and-outs of warranty is knowing how to use the tools at your disposal. Learning how and when to use the available warranty tools can make a difference in the quality of claim submissions and possibly a reduction in errors...
Breaking Down Emissions Warranty Coverage - 07/27/2021
... Delaware. The bottom line is this: Review IVH for Emissions Warranty Coverage, check to see what state the vehicle is registered in, and look for the E, E1, or E2 in the LTG to determine Emissions Warranty coverage. ...
Baseball, Hot Dogs, Apple Pie, and Chevrolet - 08/30/2021
... in 1974, is being brought back to life, in the form of a Guy Fieri dish. The Apple Pie Hot Dog was introduced on August 12 during the Major League Baseball Field of Dreams game in Dyersville, IA. Game attendees were able to try out the new creation:...
Technician Clock Time for the Repair Process & Repair Documentation - 02/25/2021
... first clock in time is either the beginning of the repair or diagnosis to determine what repair is necessary. In the case of diagnosis, the technician would stay clocked in until a diagnosis is made. Once a diagnosis has been determined, the technician...
Documentation of Time and Compliance - 02/23/2022
... within P&P Article 6.2.5. The article addresses labor time paid to the technician and time documentation on the technician’s time ticket by job card. The audit documents stated that Technician time stamps represents the actual time that...
Cause of Failure & Correction Documentation on Invoice Copies - 08/26/2020
... is an acceptable method and generally preferred by service advisors and warranty administrators. What the technician types is what is printed on the invoice copies, including the warranty and customer copy. Occasionally what is written is not enough...
A/C Repair Documentation - 07/30/2020
... of refrigerant is the amount actually used, which is calculated by using the difference from what was recovered and what it took to fill the system to capacity. That amount will be displayed on the printed summary. R1234yf refrigerant must be billed...
Supporting Documentation and an Excessive Rental - 10/27/2020
Technician, time punch, and supporting documentation may be reviewed in cases of rental events that exceed 7 days. Verify that all forms of supporting documentation reinforce the request.
Mail Out Review Tip: Repair Documentation - 08/25/2020
All elements of a warranty repair, technician time stamp, parts billed out on the job card, variable diagnosis time, OLH and diagnostic aids must follow a logical order for the repair process. P&P Article 6.2.5 Common Deviation: Diagnostic time is ...
Mail Out Review Tips: Time Documentation: - 08/25/2020
All standard warranty and policy repair time must be documented on the technician’s time ticket by job card. This includes the job card number and technician ID, along with the actual date and start/stop time(s) while on premises the same day. P&P...
Supporting Documentation - 01/03/2020
... All records must be made available, and provided to GM representatives upon request. Supporting documentation includes competed PDI forms, MPVI forms on GM paid maintenance events, sublet invoices, diagnostic worksheets, alignment printouts, original...
I would like to know how many Warranty Admins are creating and processing extended rental claims thru the Dealer Empowerment app. My prior Ser Mgr was very adept at assigning ( dumping ) lots of his Ser Mgr responsibilities to others,,,,and as I...
Forum - 02/15/2024
You're welcome, it is nice to have someone that understands what you are going through.
Attaching A Document - 05/22/2017
... attachments must be less than 5MB in size. Larger attachments take longer to upload. Did you know that there is an Image Resize Tool available on the Member’s Area within the Resources tab? The tool allows you to easily choose the image(s)...
Documentation Updates - 05/22/2017
Control Module Reprogramming - Technicians must document, on the shop copy of the job card, the Warranty Claim Code provided from SPS when programming is complete. The code must also be entered in the SPS Warranty Claim Code field of the transaction. Previously,...
Reject of the Month - Missing Documentation - 08/22/2017
... technician will receive a warning message. On 2017 and newer vehicles, the warning states: “You are attempting to reprogram with the same calibration. This is not allowed for the selected ECU.” Once OK is clicked, the programming event will...
Recall Documentation - 07/25/2017
In mid-July, GM announced specific transaction documentation requirements associated with recalls 16007 and 17287. Both recalls address a software defect with the Sensing and Diagnostic Module. The SDM controls airbag and pretensioner deployment. The...
Air Conditioning Repair Documentation - 06/19/2017
... of refrigerant is the amount actually used, which is calculated by using the difference from what was recovered and what was charged. That amount will be displayed on the printed summary. R-1234yf refrigerant must be billed out by the gram in the parts...
Important Documents - Bulletins - 10/24/2017
... inclusive, this list does provide a solid warranty resource base. With the bulletin number you are easily able to pull the most recent version from Service Information in GlobalConnect. From SI, select the binocular icon to find a document...
Add On Repair Documentation Reminders - 09/27/2017
... requirement along with the date, time, and their signature or initials, must specifically describe what he/she saw or verified upon inspection or road test. Multiple additional concerns must each contain this approval. The date and time the customer...
Recalls and Supporting Documentation - 12/21/2016
... warranty repairs, but also with field actions. For the most part, technicians are aware of their documentation responsibility when it comes to these reprogramming events, specifically, documenting (and attaching a copy of) the Warranty Claim Code from...
Air Conditioning Repair Documentation - 07/23/2018
... of refrigerant is the amount actually used, which is calculated by using the difference from what was recovered and what it took to fill the system to capacity. That amount will be displayed on the printed summary. R1234yf refrigerant must be billed...
Air Conditioning Repair Documentation - 07/30/2019
... of refrigerant is the amount actually used, which is calculated by using the difference from what was recovered and what it took to fill the system to capacity. That amount will be displayed on the printed summary. R1234yf refrigerant must be billed...
Documentation of Approval - 02/21/2019
... one person responsible and accountable for all approvals issued by service management. This would be the service manager or service director. When portions of responsibilities are delegated to other members of service management, those who become empowered...
Documentation Requirements - 01/21/2019
Dealers that are not required to contact the PQC prior to an engine and/or transmission assembly replacement no longer have to complete the Cost Comparison Worksheets. Dealers that are required to contact the PQC prior to an engine and/or transmission ...
Service Information: The LTG, Warranty Job Aid, and Bulletins/Documents - 10/26/2021
A big part of learning the ins-and-outs of warranty is knowing how to use the tools at your disposal. Learning how and when to use the available warranty tools can make a difference in the quality of claim submissions and possibly a reduction in errors...
Breaking Down Emissions Warranty Coverage - 07/27/2021
... Delaware. The bottom line is this: Review IVH for Emissions Warranty Coverage, check to see what state the vehicle is registered in, and look for the E, E1, or E2 in the LTG to determine Emissions Warranty coverage. ...
Baseball, Hot Dogs, Apple Pie, and Chevrolet - 08/30/2021
... in 1974, is being brought back to life, in the form of a Guy Fieri dish. The Apple Pie Hot Dog was introduced on August 12 during the Major League Baseball Field of Dreams game in Dyersville, IA. Game attendees were able to try out the new creation:...
Technician Clock Time for the Repair Process & Repair Documentation - 02/25/2021
... first clock in time is either the beginning of the repair or diagnosis to determine what repair is necessary. In the case of diagnosis, the technician would stay clocked in until a diagnosis is made. Once a diagnosis has been determined, the technician...
Documentation of Time and Compliance - 02/23/2022
... within P&P Article 6.2.5. The article addresses labor time paid to the technician and time documentation on the technician’s time ticket by job card. The audit documents stated that Technician time stamps represents the actual time that...
Cause of Failure & Correction Documentation on Invoice Copies - 08/26/2020
... is an acceptable method and generally preferred by service advisors and warranty administrators. What the technician types is what is printed on the invoice copies, including the warranty and customer copy. Occasionally what is written is not enough...
A/C Repair Documentation - 07/30/2020
... of refrigerant is the amount actually used, which is calculated by using the difference from what was recovered and what it took to fill the system to capacity. That amount will be displayed on the printed summary. R1234yf refrigerant must be billed...
Supporting Documentation and an Excessive Rental - 10/27/2020
Technician, time punch, and supporting documentation may be reviewed in cases of rental events that exceed 7 days. Verify that all forms of supporting documentation reinforce the request.
Mail Out Review Tip: Repair Documentation - 08/25/2020
All elements of a warranty repair, technician time stamp, parts billed out on the job card, variable diagnosis time, OLH and diagnostic aids must follow a logical order for the repair process. P&P Article 6.2.5 Common Deviation: Diagnostic time is ...
Mail Out Review Tips: Time Documentation: - 08/25/2020
All standard warranty and policy repair time must be documented on the technician’s time ticket by job card. This includes the job card number and technician ID, along with the actual date and start/stop time(s) while on premises the same day. P&P...
Supporting Documentation - 01/03/2020
... All records must be made available, and provided to GM representatives upon request. Supporting documentation includes competed PDI forms, MPVI forms on GM paid maintenance events, sublet invoices, diagnostic worksheets, alignment printouts, original...
Cost Per Vehicle Serviced (CPVS) - 12/02/2019
The warranty CPVS is an important dollar figure that service management should pay close attention to. You can see your dealership’s CPVS in the Service Agent Detail section under Analyze Warranty. For tools to help with a detailed analysis of your...
Required Documentation for Add Time - 03/14/2017
Hi,When a labor operation gives add time, does the technician's comments need to include that they did what the add time is for or is it understood that the add time is part of the repair and does not need to be included in their comments in order to...
Brake Drum Refinishing Documentation Requirements - 04/17/2017
Hi,A long time ago there was a brake bulletin that had a worsheet to fill out regarding the before and after measurements. I think they did away with the bulletin but not the measurement requirements. Can anyone verify if we are supposed to ...
Policy Repair Documentation - 10/24/2017
... Service Manager from the portal looks the same as they did before. I had thought that they would have changed and the "range" would be on it somewhere. Does anyone get a printout that shows the range or is that handled within the portal?...
other labor hours documentation - 01/30/2018
all information gm may need to submit a warranty with other labor hours Format: Article
Question regarding technician documentation - 07/21/2015
While reading Warranty News, I found the article Reject of the Month. The last reject states technicians must provide documentation of all dtcs on the job card. Our technicians are documenting via computers now and nothing from them is written on the...
Re: Question regarding technician documentation - 07/22/2015
Our program is not set up to allow techs to document dtcs via computer so they still write on the job card all the info..
Re: Question regarding technician documentation - 07/22/2015
... scanned paper job card copies. Electronic or scanned storage must include all supporting documentation...including DTC's. Reference also: Policy & Procedure Article 3.1.1.1 (Electronic Job Card Systems)-electronic systems electronically record, store...
Brake Warranty Documentation - 05/25/2016
... a concern of brake squeal and are under warranty. If pads need to be resurfaced, is that covered? What if pads need to be replaced to correct a noise concern? Would appreciate some insight! Thanks! ...
Re: Brake Warranty Documentation - 05/26/2016
rreed: Thank you for the inquiry! The statement that you are referring to was in the jlwarranty Warranty Management Workshop Manual and was in reference to bulletin 00-05-22-002. The bulletin was revised in March 2015. At that point many policies were...
Time Documentation Contest - WIN $500 - 08/29/2016
Help your technicians document the necessary information for Policy Compliance and enter for a chance to win $500! We've created a "tips-for-tech" Time Documentation flyer that is included with the September edition of the Warranty Newsletter (also available...
Time Documentation Contest - Share Your Results - WIN $250 - 10/24/2016
How has the Tech Time Documentation contest helped at your dealership? - Has time punch documentation improved?- Did you have FUN with the contest?- Did the contest help get the techs on board?- Did the contest help improve communication? Reply...
Recalls and Supporting Documentation 01/2017 News - 12/27/2016
I'm reading the paragraph (paragraph 5) in regards to documentation requirements for Programming repairs. It says it is the responsibility or the technicians to "attach a copy" of the Code from the Programming Complete screen...Is this...
Forum - 12/29/2016
You're welcome! I reference many of the help cards throughout a week.
reprogamming document requiremant - 01/12/2017
is it required from GM to print out and attack the warranty claim code from sps to the repair order. requirement- sorry for the incorrect spelling. oops
Global Warranty down? - 01/23/2014
Did I miss something? I cannot get Global Warranty to come up and I don't recall seeing any messages regarding them going down.
Re: Global Warranty down? - 01/23/2014
YES IT IS , I FOUND MESSAGE G_0000183920 THIS MORNING I WAS HAVING PROBLEMS TOO..
Attaching Documents in Reynolds - 10/30/2012
Hi to all Reynolds users. When submitting a claim that you want to attach documents to using Reynolds and Reynolds, where do they go? I haven't been able to figure that part out. Thanks again for the help!
Re: Attaching Documents in Reynolds - 10/31/2012
Wish i could help, have been using Reynolds for a long time but never had to send attachments..There are few things on Reynolds i cant figure out, then i use Global..
Re: Attaching Documents in Reynolds - 11/01/2012
We are not on Reynolds, however you are not able to attach a document in ADP either. I typically enter all the information in and then change a piece of data that I know the claim will reject once it is in global. Then when it is in reject status I...
Re: Attaching Documents in Reynolds - 11/01/2012
Okay, I thought I was going nuts since I was thinking I would just force the claim to reject and then fix it all up and add my document in global. I find it very frustrating that this is the system we went with when there are so many odd quirks in the...
Re: Attaching Documents in Reynolds - 11/01/2012
I was really paying attention this morning when putting a claim in on Reynolds for a place to send attachments but unfortunately I didnt find one..I agree it should have one but maybe its just not in the programing...too bad..
Re: Attaching Documents in Reynolds - 11/01/2012
It is possible to attach a file from the DMS screen with ADP. Might depend on the version you are using though?? We are on ADP Drive and I am able to do it right from the PMT screen. Once you get to the Authorization and Comments screen there is...
Re: labor op code - 07/08/2011
You're welcome and good luck!
Aveo door lock cylinders falling in door panel. Is there a tsb for this? - 03/17/2011
... with loctie to secure and cylinder works fine. Is there tsb with an op code for this repair or what would be the closets. Thanks. ...
The warranty CPVS is an important dollar figure that service management should pay close attention to. You can see your dealership’s CPVS in the Service Agent Detail section under Analyze Warranty. For tools to help with a detailed analysis of your...
Required Documentation for Add Time - 03/14/2017
Hi,When a labor operation gives add time, does the technician's comments need to include that they did what the add time is for or is it understood that the add time is part of the repair and does not need to be included in their comments in order to...
Brake Drum Refinishing Documentation Requirements - 04/17/2017
Hi,A long time ago there was a brake bulletin that had a worsheet to fill out regarding the before and after measurements. I think they did away with the bulletin but not the measurement requirements. Can anyone verify if we are supposed to ...
Policy Repair Documentation - 10/24/2017
... Service Manager from the portal looks the same as they did before. I had thought that they would have changed and the "range" would be on it somewhere. Does anyone get a printout that shows the range or is that handled within the portal?...
other labor hours documentation - 01/30/2018
all information gm may need to submit a warranty with other labor hours Format: Article
Question regarding technician documentation - 07/21/2015
While reading Warranty News, I found the article Reject of the Month. The last reject states technicians must provide documentation of all dtcs on the job card. Our technicians are documenting via computers now and nothing from them is written on the...
Re: Question regarding technician documentation - 07/22/2015
Our program is not set up to allow techs to document dtcs via computer so they still write on the job card all the info..
Re: Question regarding technician documentation - 07/22/2015
... scanned paper job card copies. Electronic or scanned storage must include all supporting documentation...including DTC's. Reference also: Policy & Procedure Article 3.1.1.1 (Electronic Job Card Systems)-electronic systems electronically record, store...
Brake Warranty Documentation - 05/25/2016
... a concern of brake squeal and are under warranty. If pads need to be resurfaced, is that covered? What if pads need to be replaced to correct a noise concern? Would appreciate some insight! Thanks! ...
Re: Brake Warranty Documentation - 05/26/2016
rreed: Thank you for the inquiry! The statement that you are referring to was in the jlwarranty Warranty Management Workshop Manual and was in reference to bulletin 00-05-22-002. The bulletin was revised in March 2015. At that point many policies were...
Time Documentation Contest - WIN $500 - 08/29/2016
Help your technicians document the necessary information for Policy Compliance and enter for a chance to win $500! We've created a "tips-for-tech" Time Documentation flyer that is included with the September edition of the Warranty Newsletter (also available...
Time Documentation Contest - Share Your Results - WIN $250 - 10/24/2016
How has the Tech Time Documentation contest helped at your dealership? - Has time punch documentation improved?- Did you have FUN with the contest?- Did the contest help get the techs on board?- Did the contest help improve communication? Reply...
Recalls and Supporting Documentation 01/2017 News - 12/27/2016
I'm reading the paragraph (paragraph 5) in regards to documentation requirements for Programming repairs. It says it is the responsibility or the technicians to "attach a copy" of the Code from the Programming Complete screen...Is this...
Forum - 12/29/2016
You're welcome! I reference many of the help cards throughout a week.
reprogamming document requiremant - 01/12/2017
is it required from GM to print out and attack the warranty claim code from sps to the repair order. requirement- sorry for the incorrect spelling. oops
Global Warranty down? - 01/23/2014
Did I miss something? I cannot get Global Warranty to come up and I don't recall seeing any messages regarding them going down.
Re: Global Warranty down? - 01/23/2014
YES IT IS , I FOUND MESSAGE G_0000183920 THIS MORNING I WAS HAVING PROBLEMS TOO..
Attaching Documents in Reynolds - 10/30/2012
Hi to all Reynolds users. When submitting a claim that you want to attach documents to using Reynolds and Reynolds, where do they go? I haven't been able to figure that part out. Thanks again for the help!
Re: Attaching Documents in Reynolds - 10/31/2012
Wish i could help, have been using Reynolds for a long time but never had to send attachments..There are few things on Reynolds i cant figure out, then i use Global..
Re: Attaching Documents in Reynolds - 11/01/2012
We are not on Reynolds, however you are not able to attach a document in ADP either. I typically enter all the information in and then change a piece of data that I know the claim will reject once it is in global. Then when it is in reject status I...
Re: Attaching Documents in Reynolds - 11/01/2012
Okay, I thought I was going nuts since I was thinking I would just force the claim to reject and then fix it all up and add my document in global. I find it very frustrating that this is the system we went with when there are so many odd quirks in the...
Re: Attaching Documents in Reynolds - 11/01/2012
I was really paying attention this morning when putting a claim in on Reynolds for a place to send attachments but unfortunately I didnt find one..I agree it should have one but maybe its just not in the programing...too bad..
Re: Attaching Documents in Reynolds - 11/01/2012
It is possible to attach a file from the DMS screen with ADP. Might depend on the version you are using though?? We are on ADP Drive and I am able to do it right from the PMT screen. Once you get to the Authorization and Comments screen there is...
Re: labor op code - 07/08/2011
You're welcome and good luck!
Aveo door lock cylinders falling in door panel. Is there a tsb for this? - 03/17/2011
... with loctie to secure and cylinder works fine. Is there tsb with an op code for this repair or what would be the closets. Thanks. ...
Re: Aveo door lock cylinders falling in door panel. Is there a tsb for this? - 03/17/2011
I have had a few of these here at our dealership. We just use the door lock cylinder R & R labor op code as closest to repair. I could find no TSB on it but that isn't real surprising.
Re: Aveo door lock cylinders falling in door panel. Is there a tsb for this? - 03/17/2011
Thanks for the feed back. I will try that op- code.
Re: What We Don't Know......... - 03/30/2011
[quote] bhoneycutt1: You would think that after reading in the owner's manual [/quote] They READ their manual? How do you get them to do this? LOL!
DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 03/30/2011
... about subsequent damage to a vehicle during repair. We had a customer come in with a door that would not unlock at all. My technician damaged the door panel and cracked the window while trying to get the to the lock inside the door so that it could...
Re: DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 03/30/2011
The way we code is the following; What ever is the failure is the operation code we use. Than we H- ROUTE it to our rep with an explation of parts and OLH. Hope that helps!
Re: What We Don't Know......... - 03/30/2011
DO THEY KNOW WHAT AN OWNER'S MANUEL IS??? LOL
Re: What We Don't Know......... - 04/01/2011
Yeah, they know...AFTER we pull it from the glove box and read it to them. Then they get really bent!
Re: What We Don't Know......... - 04/01/2011
what i dont get is these people pay a fortune for their vehicles then they alter them and void the warranty...unbelivable!!!!!!!!!!!!
Re: What We Don't Know......... - 04/01/2011
... how much money it took him to have it done up right. I calmly told him, "It looks great! To bad you voided your engine, powertrain and suspension warranties with your modifications." He went to the owner of the dealership and complained. The owner...
Re: What We Don't Know......... - 04/01/2011
WOW WHAT A WASTE OF GOOD MONEY
Re: What We Don't Know......... - 04/01/2011
I hear ya! We have a lot of people aroung here like that...With more money than brains, having to better the last guy they saw with a "custom" truck. Or Cadillac. It gets really scary somedays. But they are the ones with the disposable incomes that ...
Re: DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 04/04/2011
... about subsequent damage to a vehicle during repair. We had a customer come in with a door that would not unlock at all. My technician damaged the door panel and cracked the window while trying to get the to the lock inside the door so that it could...
Re: DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 04/05/2011
... about subsequent damage to a vehicle during repair. We had a customer come in with a door that would not unlock at all. My technician damaged the door panel and cracked the window while trying to get the to the lock inside the door so that it could...
Re: DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 04/06/2011
Thanks everyone for your help.
GWM "shuting down for 9-days" ?? - 01/12/2012
Has anyone else received notice from there GM Rep - that GWM will be shutting down Feb 3-12th ???
Remote Control Door Lock Receiver Antenna - 01/16/2012
Looking for a 2010 Colorado - Vin#1GCJTCDE9A8101575 I am unable to locate a labor op for a Remote Control Door Lock Receiver Antenna, I have checked thru Part to labor op guide, but nothing any asst - greatly appreciated
Re: Remote Control Door Lock Receiver Antenna - 01/17/2012
Good question, looks to me like you are going to have to use a closest labor op; maybe a module that is near the part location? Or you could try DBC. We've never had to replace one here so it's news to me.
CUST BROKE DOWN "OUT OF TOWN" - 01/17/2012
... of $64.99 plus a $100 one-way fee I have never had anything in this manner before - not sure how/what to submit for ??? any suggestions greatly appreciated...
NPN PARTS ON DOCUMENTS - 01/17/2012
I have a "never ending" battle with my parts dept over posting misc parts. Example: #PIO565/Doc#2703104 shows to add.. 3M strip calk PT#08578 On things like this: shouldnt they post as a misc part "cost to cost" ???
Re: Remote Control Door Lock Receiver Antenna - 01/17/2012
You might check with your tech. It seems to me the RCDLR antenna is part of some other component or is also the antenna for something else. I can't remember exactly but think there was something like that on one I did.
Re: CUST BROKE DOWN - 01/17/2012
... whole amount in net and h route to him for auth..make sure you have all the customers receipts for what they want reimbursement for...hope this helps you......
Re: Remote Control Door Lock Receiver Antenna - 01/17/2012
RCDLR that is soo familiar to me we did lots of those on chevrolet monte carlos where was a bulletin on this repair...like a door lock receiver..the tech should help..
Re: NPN PARTS ON DOCUMENTS - 01/18/2012
... the manager was reluctant because he wanted to make sure he was getting paid for everything. I would show him the paid transaction to prove I was getting the money. After a while he trusted me to get all the extras paid. Now I'M the one catching missed...
Re: CUST BROKE DOWN - 01/18/2012
use L.Op Z7920 for verifiable trip interruption expenses H-route net amnt claims with comments to your DMA
PIO184/FRONT-REAR SIDE DOOR MOLDINGS (FYI) - 02/01/2012
... side door molding & B7966/rear side door molding (Use published labor times) **BUT** B7966 would not come up in S.I. - so I sent feedback Answer received back was: PI0184 will be updated to reflect change to LTG. 2010 MY should use B7866 for either...
I have had a few of these here at our dealership. We just use the door lock cylinder R & R labor op code as closest to repair. I could find no TSB on it but that isn't real surprising.
Re: Aveo door lock cylinders falling in door panel. Is there a tsb for this? - 03/17/2011
Thanks for the feed back. I will try that op- code.
Re: What We Don't Know......... - 03/30/2011
[quote] bhoneycutt1: You would think that after reading in the owner's manual [/quote] They READ their manual? How do you get them to do this? LOL!
DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 03/30/2011
... about subsequent damage to a vehicle during repair. We had a customer come in with a door that would not unlock at all. My technician damaged the door panel and cracked the window while trying to get the to the lock inside the door so that it could...
Re: DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 03/30/2011
The way we code is the following; What ever is the failure is the operation code we use. Than we H- ROUTE it to our rep with an explation of parts and OLH. Hope that helps!
Re: What We Don't Know......... - 03/30/2011
DO THEY KNOW WHAT AN OWNER'S MANUEL IS??? LOL
Re: What We Don't Know......... - 04/01/2011
Yeah, they know...AFTER we pull it from the glove box and read it to them. Then they get really bent!
Re: What We Don't Know......... - 04/01/2011
what i dont get is these people pay a fortune for their vehicles then they alter them and void the warranty...unbelivable!!!!!!!!!!!!
Re: What We Don't Know......... - 04/01/2011
... how much money it took him to have it done up right. I calmly told him, "It looks great! To bad you voided your engine, powertrain and suspension warranties with your modifications." He went to the owner of the dealership and complained. The owner...
Re: What We Don't Know......... - 04/01/2011
WOW WHAT A WASTE OF GOOD MONEY
Re: What We Don't Know......... - 04/01/2011
I hear ya! We have a lot of people aroung here like that...With more money than brains, having to better the last guy they saw with a "custom" truck. Or Cadillac. It gets really scary somedays. But they are the ones with the disposable incomes that ...
Re: DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 04/04/2011
... about subsequent damage to a vehicle during repair. We had a customer come in with a door that would not unlock at all. My technician damaged the door panel and cracked the window while trying to get the to the lock inside the door so that it could...
Re: DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 04/05/2011
... about subsequent damage to a vehicle during repair. We had a customer come in with a door that would not unlock at all. My technician damaged the door panel and cracked the window while trying to get the to the lock inside the door so that it could...
Re: DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 04/06/2011
Thanks everyone for your help.
GWM "shuting down for 9-days" ?? - 01/12/2012
Has anyone else received notice from there GM Rep - that GWM will be shutting down Feb 3-12th ???
Remote Control Door Lock Receiver Antenna - 01/16/2012
Looking for a 2010 Colorado - Vin#1GCJTCDE9A8101575 I am unable to locate a labor op for a Remote Control Door Lock Receiver Antenna, I have checked thru Part to labor op guide, but nothing any asst - greatly appreciated
Re: Remote Control Door Lock Receiver Antenna - 01/17/2012
Good question, looks to me like you are going to have to use a closest labor op; maybe a module that is near the part location? Or you could try DBC. We've never had to replace one here so it's news to me.
CUST BROKE DOWN "OUT OF TOWN" - 01/17/2012
... of $64.99 plus a $100 one-way fee I have never had anything in this manner before - not sure how/what to submit for ??? any suggestions greatly appreciated...
NPN PARTS ON DOCUMENTS - 01/17/2012
I have a "never ending" battle with my parts dept over posting misc parts. Example: #PIO565/Doc#2703104 shows to add.. 3M strip calk PT#08578 On things like this: shouldnt they post as a misc part "cost to cost" ???
Re: Remote Control Door Lock Receiver Antenna - 01/17/2012
You might check with your tech. It seems to me the RCDLR antenna is part of some other component or is also the antenna for something else. I can't remember exactly but think there was something like that on one I did.
Re: CUST BROKE DOWN - 01/17/2012
... whole amount in net and h route to him for auth..make sure you have all the customers receipts for what they want reimbursement for...hope this helps you......
Re: Remote Control Door Lock Receiver Antenna - 01/17/2012
RCDLR that is soo familiar to me we did lots of those on chevrolet monte carlos where was a bulletin on this repair...like a door lock receiver..the tech should help..
Re: NPN PARTS ON DOCUMENTS - 01/18/2012
... the manager was reluctant because he wanted to make sure he was getting paid for everything. I would show him the paid transaction to prove I was getting the money. After a while he trusted me to get all the extras paid. Now I'M the one catching missed...
Re: CUST BROKE DOWN - 01/18/2012
use L.Op Z7920 for verifiable trip interruption expenses H-route net amnt claims with comments to your DMA
PIO184/FRONT-REAR SIDE DOOR MOLDINGS (FYI) - 02/01/2012
... side door molding & B7966/rear side door molding (Use published labor times) **BUT** B7966 would not come up in S.I. - so I sent feedback Answer received back was: PI0184 will be updated to reflect change to LTG. 2010 MY should use B7866 for either...
DOCUMENT 2239750 STEERING AND FRONT SUSPENSION NOISE CONCERNS - 01/20/2010
Help!!! Anyone have their technicians perform multiple repairs for multiple conditions per this bulletin? (04-03-08-006D) Have had couple r.o's with correction #2: replaced front struts, shields and bumpers, then replaced front stabilizer links correction ...
Re: DOCUMENT 2239750 STEERING AND FRONT SUSPENSION NOISE CONCERNS - 01/21/2010
I would use E9478 as my main labor op and put the time for the links in as OLH. Use my "E" authorization code and note the Service Bulletin number and OLH time for the links in comments.
Fuel door spring - 01/13/2010
We replaced a fuel door spring on a 2009 Tahoe. I can not find a labor op. Part number 25880365. Thanks in advance for any help.
Re: Fuel door spring - 01/13/2010
I think I'd use B6000. The spring and the little rubber bumpers all fit under that labor op. as closest to.
Towing Document - 09/16/2009
We are looking for an updated document that list the recreational (dinghy) towing options. We have doc#1851490 this is from 10/19/06. We looked in Dealer World messages and in SI.
Re: Towing Document - 09/24/2009
Information is posted within SI by vehicle in the Owner's Manual documents (keyword search term: towing or within the "Driving Your Vehicle" section). I have been unable to locate a Technical Document, such as the one from 2006.
Re: Towing Document - 09/24/2009
I talked to DBC (joke) and was told they do not have an updated list. They are working on it.
What We Don't Know......... - 10/31/2009
... mechanics, it's the owner. Being the curious people we are, the service manager goes out to see what is going on. The customer is taking out the aftermarket power chip in the PCM. The service manager is just speechless. The customer tells the SM...
Door Hinge - 02/27/2009
I hope someone can help me:| We replaced both front lower door hinges on a 2007 Tahoe. The only opcode that I can find is B4010. Does this cover both doors? Thanks!
Re: Door Hinge - 02/27/2009
It does look that way. If the tech thinks he should be paid more then what is listed I would have the tech get with the service mgr for OLH. The labor op B4010 states for Front Side Door Upper Hinge & Lower Hinge Replacement, so I would like it should...
BACK SLIDING DOOR GLASS SEAL PT#25781996 - 05/26/2009
UNABLE TO LOCATE OP CODE - PART GROUP 16.470 NOT LISTED 2007 SILVERADO CK10543 BACK SLIDING DOOR GLASS WEATHERSTRIP
Re: BACK SLIDING DOOR GLASS SEAL PT#25781996 - 05/26/2009
[quote] Rhonda: UNABLE TO LOCATE OP CODE - PART GROUP 16.470 NOT LISTED [/quote] You did not state the year and make of vehicle. That would help in assisting you in finding a labor op.
Re: BACK SLIDING DOOR GLASS SEAL PT#25781996 - 05/27/2009
... OR Rear Sliding Window Replacement OPERATION NUMBER: C0684 LABOR TIME: 1.2 Could you use this as the nearest opcode? I used a 2008 Silverado to search....
Bypassing GMPP on the old system was AG auth how is it done these days ? - 03/12/2010
Bypassing GMPP on the old system was AG auth how is it done these days on global thanks to all that reply Jim
Re: Bypassing GMPP on the old system was AG auth how is it done these days ? - 03/18/2010
HEY JIM, IVE BEEN WONDERING ABOUT THE SAME THING TOO, I'VE GOT 2 CLAIMS SITTING ON MY DESK.... DID YOU FIGURE IT OUT?
Re: Bypassing GMPP on the old system was AG auth how is it done these days ? - 03/18/2010
NOT SURE WHAT YOU MEAN BY BYPASSING GMPP-IF YOU MEAN YOU WANT TO GOODWILL A REPAIR INSTEAD OF SUBMITTING TO GMPP THEN ENTER IT AS ZREG WITH GM AUTHORIZATION. IF YOU ARE JUST WAIVING THE DEDUCITIBLE THEN USE ZSCT AND DEALER AUTH TO WAIVE THE DEDUCTIBL...
Re: Bypassing GMPP on the old system was AG auth how is it done these days ? - 03/18/2010
THIS CAME FROM OUR DVM As much as I don't agree, as long as the part was ordered (and obviouslydiagnosed) while veh was in warranty, submit as regular warranty. Thesystem will kick it because out of warranty and you need to Hroute to me
Re: Bypassing GMPP on the old system was AG auth how is it done these days ? - 03/19/2010
I BELIEVE YOU SHOULD JUST SUBMIT AS A ZREG WITH GM AUTH - COMMENTING THAT THE VEHICLE WAS STILL UNDER WARRANTY AT THE TIME THE VEHICLE WAS DIAG/PART ORDERED
Change in Transmission Add Condition Documentation & Submission - 05/17/2010
#09-07-30-018A: Warranty Administration - Change in Automatic Transmission Add Condition Documentation and Claim Submission - (May 12, 2010) Everyone should review this....
Re: What We Don't Know......... - 02/25/2011
Wow, not sure how he couldn't understand GMs position. He may not have liked it but I think it's perfectly understandable.
Re: What We Don't Know......... - 02/25/2011
You would think that after reading in the owner's manual that states ANY alterations from GM factory specs voids vehicle factory warranty they would get it. But unfortunately, lately, we've had a rash of STUPID come in and they hope their stupid rubs...
Re: What We Don't Know......... - 02/28/2011
One thing about the car business its never dull...always something happening..
Warranty Briefs: Attaching a Document - 10/26/2022
Just before submitting a claim in GWM, there's an opportunity to attach a file. But what needs to be attached? What can be attached? With the recent restructure of Dealer Empowerment levels it is a good time to recap the document attachment process in...
Get them to document - 09/19/2007
... dealership that has serious issues with their warranty. One of the big problems I see is lack of documentation. I was wondering if there are any good "tools" to give our techs to help them with the process. I know they are trained how to do a correct...
RO Documentation - 09/19/2007
... (self-explanitory). I have also gone to a few shop meeting telling them how important it is to document the cause and correction. Anyone should be able to pick up the completed copy of the repair order, read it, and comprehend it. That's the way we ...
Help!!! Anyone have their technicians perform multiple repairs for multiple conditions per this bulletin? (04-03-08-006D) Have had couple r.o's with correction #2: replaced front struts, shields and bumpers, then replaced front stabilizer links correction ...
Re: DOCUMENT 2239750 STEERING AND FRONT SUSPENSION NOISE CONCERNS - 01/21/2010
I would use E9478 as my main labor op and put the time for the links in as OLH. Use my "E" authorization code and note the Service Bulletin number and OLH time for the links in comments.
Fuel door spring - 01/13/2010
We replaced a fuel door spring on a 2009 Tahoe. I can not find a labor op. Part number 25880365. Thanks in advance for any help.
Re: Fuel door spring - 01/13/2010
I think I'd use B6000. The spring and the little rubber bumpers all fit under that labor op. as closest to.
Towing Document - 09/16/2009
We are looking for an updated document that list the recreational (dinghy) towing options. We have doc#1851490 this is from 10/19/06. We looked in Dealer World messages and in SI.
Re: Towing Document - 09/24/2009
Information is posted within SI by vehicle in the Owner's Manual documents (keyword search term: towing or within the "Driving Your Vehicle" section). I have been unable to locate a Technical Document, such as the one from 2006.
Re: Towing Document - 09/24/2009
I talked to DBC (joke) and was told they do not have an updated list. They are working on it.
What We Don't Know......... - 10/31/2009
... mechanics, it's the owner. Being the curious people we are, the service manager goes out to see what is going on. The customer is taking out the aftermarket power chip in the PCM. The service manager is just speechless. The customer tells the SM...
Door Hinge - 02/27/2009
I hope someone can help me:| We replaced both front lower door hinges on a 2007 Tahoe. The only opcode that I can find is B4010. Does this cover both doors? Thanks!
Re: Door Hinge - 02/27/2009
It does look that way. If the tech thinks he should be paid more then what is listed I would have the tech get with the service mgr for OLH. The labor op B4010 states for Front Side Door Upper Hinge & Lower Hinge Replacement, so I would like it should...
BACK SLIDING DOOR GLASS SEAL PT#25781996 - 05/26/2009
UNABLE TO LOCATE OP CODE - PART GROUP 16.470 NOT LISTED 2007 SILVERADO CK10543 BACK SLIDING DOOR GLASS WEATHERSTRIP
Re: BACK SLIDING DOOR GLASS SEAL PT#25781996 - 05/26/2009
[quote] Rhonda: UNABLE TO LOCATE OP CODE - PART GROUP 16.470 NOT LISTED [/quote] You did not state the year and make of vehicle. That would help in assisting you in finding a labor op.
Re: BACK SLIDING DOOR GLASS SEAL PT#25781996 - 05/27/2009
... OR Rear Sliding Window Replacement OPERATION NUMBER: C0684 LABOR TIME: 1.2 Could you use this as the nearest opcode? I used a 2008 Silverado to search....
Bypassing GMPP on the old system was AG auth how is it done these days ? - 03/12/2010
Bypassing GMPP on the old system was AG auth how is it done these days on global thanks to all that reply Jim
Re: Bypassing GMPP on the old system was AG auth how is it done these days ? - 03/18/2010
HEY JIM, IVE BEEN WONDERING ABOUT THE SAME THING TOO, I'VE GOT 2 CLAIMS SITTING ON MY DESK.... DID YOU FIGURE IT OUT?
Re: Bypassing GMPP on the old system was AG auth how is it done these days ? - 03/18/2010
NOT SURE WHAT YOU MEAN BY BYPASSING GMPP-IF YOU MEAN YOU WANT TO GOODWILL A REPAIR INSTEAD OF SUBMITTING TO GMPP THEN ENTER IT AS ZREG WITH GM AUTHORIZATION. IF YOU ARE JUST WAIVING THE DEDUCITIBLE THEN USE ZSCT AND DEALER AUTH TO WAIVE THE DEDUCTIBL...
Re: Bypassing GMPP on the old system was AG auth how is it done these days ? - 03/18/2010
THIS CAME FROM OUR DVM As much as I don't agree, as long as the part was ordered (and obviouslydiagnosed) while veh was in warranty, submit as regular warranty. Thesystem will kick it because out of warranty and you need to Hroute to me
Re: Bypassing GMPP on the old system was AG auth how is it done these days ? - 03/19/2010
I BELIEVE YOU SHOULD JUST SUBMIT AS A ZREG WITH GM AUTH - COMMENTING THAT THE VEHICLE WAS STILL UNDER WARRANTY AT THE TIME THE VEHICLE WAS DIAG/PART ORDERED
Change in Transmission Add Condition Documentation & Submission - 05/17/2010
#09-07-30-018A: Warranty Administration - Change in Automatic Transmission Add Condition Documentation and Claim Submission - (May 12, 2010) Everyone should review this....
Re: What We Don't Know......... - 02/25/2011
Wow, not sure how he couldn't understand GMs position. He may not have liked it but I think it's perfectly understandable.
Re: What We Don't Know......... - 02/25/2011
You would think that after reading in the owner's manual that states ANY alterations from GM factory specs voids vehicle factory warranty they would get it. But unfortunately, lately, we've had a rash of STUPID come in and they hope their stupid rubs...
Re: What We Don't Know......... - 02/28/2011
One thing about the car business its never dull...always something happening..
Warranty Briefs: Attaching a Document - 10/26/2022
Just before submitting a claim in GWM, there's an opportunity to attach a file. But what needs to be attached? What can be attached? With the recent restructure of Dealer Empowerment levels it is a good time to recap the document attachment process in...
Get them to document - 09/19/2007
... dealership that has serious issues with their warranty. One of the big problems I see is lack of documentation. I was wondering if there are any good "tools" to give our techs to help them with the process. I know they are trained how to do a correct...
RO Documentation - 09/19/2007
... (self-explanitory). I have also gone to a few shop meeting telling them how important it is to document the cause and correction. Anyone should be able to pick up the completed copy of the repair order, read it, and comprehend it. That's the way we ...
GM DOCUMENT DIAG VS REPAIR TIME - 12/18/2007
... IF FOLLOWING A DOC FOR DIAG IS STILL ONLY CONSIDERED INTO THE AVERAGE .3 DIAG TIME ALOTTED OR YOU CAN CLAIM OLH -- MY TECH HAS 3.1 ...
Re: Get them to document - 12/27/2007
Getting technicians to document what they have done is extremely important for getting them paid, easier for find correct labor op for warranty claims, less rejected claims---various reasons why it is vital for documentation to be completed. However,...
Re: GM DOCUMENT DIAG VS REPAIR TIME - 12/27/2007
If the 3.1 is clocked and well documented you can OLH the remainder of time. Techs should know that if they exceed 18 minutes to diag. they should punch time. Was there extra wire chasing involved, or repairs?
Lost Dog - 02/18/2008
... returning home, we received a call from our customer stating he can't find his dog anywhere, and would we check the trunk of his vehicle. Upon opening the trunk we found a very happy dog who became the hit of our shop, receiving lots of treats and hugs!...
L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
I HAVE A 2006 COLORADO -- 1GCCS196568320753 WE SUBLET IT TO A BODY SHOP: NEEDED TO REPLACE/PAINT L-FRONT DOOR SHELL PT#88944114, REPAINT JAMBS & INTERIOR / WITH SOME BLENDING TO ADJOINING PANEL PLUS WE HAD TO REPLACE L-FRONT DOOR CHECK PT#15216939 (I...
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
You can only get what warranty pays, regardless of what time the sublet shop has invested. I would do a front door color/clear coat. Blending time is obtained by using the color/clear coat labor operation for the additional panels. Reduced time allowance...
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
Since you had to replace the door shell you might use S0851 (door replacement)which will should cover the part as well as the extra time for replacing, then add your paint labor time to reg hrs like h&kchevy said.
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
(MARK) I WAS ALWAYS TOLD: "S" LABOR OPS WERE FOR TRANSPORTATION CLAIMS ONLY ???? WAS I MIS-INFORMED ??
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
[quote] Rhonda: (MARK) I WAS ALWAYS TOLD: "S" LABOR OPS WERE FOR TRANSPORTATION CLAIMS ONLY ???? WAS I MIS-INFORMED ?? [/quote] Technically they are for T-claims, but I have used them as a "closest to" labor op and they pay ok. I make sure to note ...
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
... that it is closest to. [/quote] I thought the same as Rhonda, they were only for t-claims. Also, do they really read the comments we type in there? LOL....
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
WHAT ABOUT A1231 WITH ADD TIME?
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
... types of paint mixing/repair work. Also, check the labor operation add-ons, which will give you additional time/information for specific labor ops, especiallty in the case of painting door jambs to match, etc. The warranty operations manual has (starting...
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/24/2008
... them, or if for some reason engineering looks into it they get read otherwise only other dealers would read them in vis for more info. ...
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/25/2008
... the repair amount entered into net amount. I would use the labor operation that best describes what was repaired. You didn't state why a door skin was replaced.That might be a key as to the labor operation that you need to use. Also, I believe a sublet...
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/26/2008
[quote] BETTY VARA: Also, I believe a sublet repair can be no more than 10% more than what the labor time guide would pay. You might want to ask your area service rep for advice on this claim or possible the DBC. [/quote] Refer to Policy 1.5.8- The following...
DEALERWORLD "SI" DOWN - NEED ASST - 10/03/2008
... BUT I CANT LOOK UP OP CODES & I CANT PUT THIS ON OFF UNTIL I CAN.... COULD SOMEONE PLEASE TELL ME WHAT THE LABOR OP WOULD BE ON.... 1) FRONT DIFFERENTIAL CASE 2) RIGHT FRONT AXLE SEAL THANKS AHEAD OF TIME FOR ANY ASSISTANCE...
RIGHT DOOR MODULE LABOR OP?? - 11/05/2008
2004 TAHOE: LOOKING FOR A LABOR OP FOR... TECH SAYS - PASSENGER DOOR MODULE PARTS DEPT - SHOWS PT#15883319 EPIC BY PART# - DOOR LOCK / SIDE WINDOW SWITCH NOT LOCATING A LABOR OP ????? PLEASE HELP
Re: RIGHT DOOR MODULE LABOR OP?? - 11/05/2008
I found in SI labor op N2116 passenger side front door switch module.
Re: RIGHT DOOR MODULE LABOR OP?? - 11/06/2008
Yup, that's it! I had that one just a day or two ago.... Brian
Wiring, Connector, and Harness Repairs - 06/26/2024
When using certain wiring repair labor operations, a Document ID number is required when submitting a warranty transaction. Wiring repairs will require the SI Document ID of the Harness Routing View, along with the grid coordinates (location) of the cause/repair....
Part Rejects - 04/03/2014
... that all parts were necessary, they must sign, indicate the date approval was made, and explain what parts most likely created the excess and why they were necessary. If the total part amount is greater than $1,000, the transaction must be H-routed for...
Required Operating Procedures - 04/08/2016
... it is added to the job card. The date, time, signature/initials, and detailed explanation of what was inspected and why the additional repair was needed must be documented on the job card prior to the work being performed. Each add-on line on the job...
Returning Parts to the Warranty Parts Center - 07/01/2014
... the many GM suppliers for review. Parts that don't meet the criteria for failure may be placed in what is known as Service Agent Status and with that, a debit may be issued. Along with a debit for not returning a part on time and a part that was determined...
Reject of the Month - 09/27/2017
... error. The rejected recall line addressed a concern with the operation of the power sliding door. Dealers must replace the sliding door control module, adjust the cable tension, and clean the pad and plunger. On certain 1998 model U vans (regular...
Re: uploading attachments in global - 05/30/2012
... to it now? I can't say I've ever added an attachment after a job card has been paid but I would think that if you're using the debit/credit option to make an adjustment then the process would be the same. Just click on attatchment and browse for your...
... IF FOLLOWING A DOC FOR DIAG IS STILL ONLY CONSIDERED INTO THE AVERAGE .3 DIAG TIME ALOTTED OR YOU CAN CLAIM OLH -- MY TECH HAS 3.1 ...
Re: Get them to document - 12/27/2007
Getting technicians to document what they have done is extremely important for getting them paid, easier for find correct labor op for warranty claims, less rejected claims---various reasons why it is vital for documentation to be completed. However,...
Re: GM DOCUMENT DIAG VS REPAIR TIME - 12/27/2007
If the 3.1 is clocked and well documented you can OLH the remainder of time. Techs should know that if they exceed 18 minutes to diag. they should punch time. Was there extra wire chasing involved, or repairs?
Lost Dog - 02/18/2008
... returning home, we received a call from our customer stating he can't find his dog anywhere, and would we check the trunk of his vehicle. Upon opening the trunk we found a very happy dog who became the hit of our shop, receiving lots of treats and hugs!...
L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
I HAVE A 2006 COLORADO -- 1GCCS196568320753 WE SUBLET IT TO A BODY SHOP: NEEDED TO REPLACE/PAINT L-FRONT DOOR SHELL PT#88944114, REPAINT JAMBS & INTERIOR / WITH SOME BLENDING TO ADJOINING PANEL PLUS WE HAD TO REPLACE L-FRONT DOOR CHECK PT#15216939 (I...
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
You can only get what warranty pays, regardless of what time the sublet shop has invested. I would do a front door color/clear coat. Blending time is obtained by using the color/clear coat labor operation for the additional panels. Reduced time allowance...
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
Since you had to replace the door shell you might use S0851 (door replacement)which will should cover the part as well as the extra time for replacing, then add your paint labor time to reg hrs like h&kchevy said.
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
(MARK) I WAS ALWAYS TOLD: "S" LABOR OPS WERE FOR TRANSPORTATION CLAIMS ONLY ???? WAS I MIS-INFORMED ??
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
[quote] Rhonda: (MARK) I WAS ALWAYS TOLD: "S" LABOR OPS WERE FOR TRANSPORTATION CLAIMS ONLY ???? WAS I MIS-INFORMED ?? [/quote] Technically they are for T-claims, but I have used them as a "closest to" labor op and they pay ok. I make sure to note ...
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
... that it is closest to. [/quote] I thought the same as Rhonda, they were only for t-claims. Also, do they really read the comments we type in there? LOL....
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
WHAT ABOUT A1231 WITH ADD TIME?
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
... types of paint mixing/repair work. Also, check the labor operation add-ons, which will give you additional time/information for specific labor ops, especiallty in the case of painting door jambs to match, etc. The warranty operations manual has (starting...
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/24/2008
... them, or if for some reason engineering looks into it they get read otherwise only other dealers would read them in vis for more info. ...
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/25/2008
... the repair amount entered into net amount. I would use the labor operation that best describes what was repaired. You didn't state why a door skin was replaced.That might be a key as to the labor operation that you need to use. Also, I believe a sublet...
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/26/2008
[quote] BETTY VARA: Also, I believe a sublet repair can be no more than 10% more than what the labor time guide would pay. You might want to ask your area service rep for advice on this claim or possible the DBC. [/quote] Refer to Policy 1.5.8- The following...
DEALERWORLD "SI" DOWN - NEED ASST - 10/03/2008
... BUT I CANT LOOK UP OP CODES & I CANT PUT THIS ON OFF UNTIL I CAN.... COULD SOMEONE PLEASE TELL ME WHAT THE LABOR OP WOULD BE ON.... 1) FRONT DIFFERENTIAL CASE 2) RIGHT FRONT AXLE SEAL THANKS AHEAD OF TIME FOR ANY ASSISTANCE...
RIGHT DOOR MODULE LABOR OP?? - 11/05/2008
2004 TAHOE: LOOKING FOR A LABOR OP FOR... TECH SAYS - PASSENGER DOOR MODULE PARTS DEPT - SHOWS PT#15883319 EPIC BY PART# - DOOR LOCK / SIDE WINDOW SWITCH NOT LOCATING A LABOR OP ????? PLEASE HELP
Re: RIGHT DOOR MODULE LABOR OP?? - 11/05/2008
I found in SI labor op N2116 passenger side front door switch module.
Re: RIGHT DOOR MODULE LABOR OP?? - 11/06/2008
Yup, that's it! I had that one just a day or two ago.... Brian
Wiring, Connector, and Harness Repairs - 06/26/2024
When using certain wiring repair labor operations, a Document ID number is required when submitting a warranty transaction. Wiring repairs will require the SI Document ID of the Harness Routing View, along with the grid coordinates (location) of the cause/repair....
Part Rejects - 04/03/2014
... that all parts were necessary, they must sign, indicate the date approval was made, and explain what parts most likely created the excess and why they were necessary. If the total part amount is greater than $1,000, the transaction must be H-routed for...
Required Operating Procedures - 04/08/2016
... it is added to the job card. The date, time, signature/initials, and detailed explanation of what was inspected and why the additional repair was needed must be documented on the job card prior to the work being performed. Each add-on line on the job...
Returning Parts to the Warranty Parts Center - 07/01/2014
... the many GM suppliers for review. Parts that don't meet the criteria for failure may be placed in what is known as Service Agent Status and with that, a debit may be issued. Along with a debit for not returning a part on time and a part that was determined...
Reject of the Month - 09/27/2017
... error. The rejected recall line addressed a concern with the operation of the power sliding door. Dealers must replace the sliding door control module, adjust the cable tension, and clean the pad and plunger. On certain 1998 model U vans (regular...
Re: uploading attachments in global - 05/30/2012
... to it now? I can't say I've ever added an attachment after a job card has been paid but I would think that if you're using the debit/credit option to make an adjustment then the process would be the same. Just click on attatchment and browse for your...
Details of the Cause and Correction - 05/24/2016
The Service P&P states the following in regards to what is required of the technician when it comes to documenting the cause of failure and what was done to correct that failure: The complete cause of the failure and a detailed correction as stated...
GM Authorization and Attachments - 01/21/2019
... document will result in the transaction being rejected back to the dealer with instructions as to what needs to be attached. Knowing what must be attached to a transaction, that will be GM authorized, will prevent an unnecessary reject. Last October,...
What Drives The Reject Percentage At Your Dealership? - 08/21/2018
... mean the difference between an Accepted and Rejected transaction. Empowerment: Be familiar with your Empowerment Level (standard is level 6), GM Authorize those transactions that exceed your empowerment on the first submission to prevent an unnecessary...
Complaint and Cause Codes - 09/27/2016
... - Damaged/Cracked would be the better option. Does it sound like I'm splitting hairs? It may, but what is raising the red flag on some dealers that garners audit attention is that they are choosing the easiest cause code and using the same "leaks" code...
Forum - 10/07/2021
Thank you for the feedback, I was thrown into this role, and have so much learning to do. But also these guys have done whatever they wanted and the old admin would do whatever with it. as in go by gm and then give tec the time on internal. Total Cluster!...
Forum - 07/19/2022
... the consumption test. You might be able to claim it if you do a repair at a later date but what if it is not consuming oil at an abnormal rate? That wouldn't be warranty. My general rule is if you don't fix anything you can't charge GM but if you...
Re: Service Agent Summary Analysis Report - 09/11/2013
... we were at 14% the last time i looked we were 0.4 but the report says for august we were 1.9% ..we dont ever do that many repeat repairs...not sure whats happening !!!!...
The Value of a Warranty Administrator - 03/26/2015
The duties of a warranty administrator vary from dealership to dealership. Some warranty administrators are what we call true warranty administrators. Their job description includes things like:Look up and apply labor operations.Check that the job card...
Going With the Flow Chart - 03/08/2012
... must be followed with every warranty repair that will lead to a well documented transaction. So, whatever hat you are wearing at the moment, review each step in the chart and adjust your routine accordingly. Service AdvisorTechnicianWarranty AdministratorGreet...
Spring Clean-Up - 03/26/2015
... winter days are now in our past; warmer temps and spring sunshine is just around the corner. What comes to mind now that our days are becoming nicer? Spring cleaning! Open up the windows and doors, sweep out the winter cobwebs and get ready for...
Update to Diagnostic Time Approval - 03/26/2015
... complete technician documentation and the reasonableness of diagnostic time claimed." What this means to warranty administrators who are deciding whether or not to submit for the additional diagnostic time allowed is that while they no longer need...
Recalls - 02/23/2015
... business over the past several months as a result of the numerous recalls. Many customers that you may have never seen in the dealership before are contacting the service department to have a recall performed. GM, as well as the Federal government,...
Technician Time Recording Reminder - 01/21/2015
All standard warranty and policy repair time must be documented on the technician's time ticket by job card. This includes the job card number and technician ID, along with actual date and start and stop time(s) while on premises the same day. Service...
Bulletin 04-00-89-015J: - 03/26/2015
... only the authorization line being compliant to policy. In an audit situation, the entire job card would be subject to charge back if this policy is not adhered to.If the customer is unable to sign the repair, the service manager must date, time, state...
OLH and Straight Time - 10/02/2015
OLH TipsAttach a copy of the job card with the technician's time documentation for WSC review when requesting excessive OLH.OLH must be supported by a separate on/off time punch.Technician time must documented on time ticket or electronically; time documentation...
Floor Plan Reimbursement - 07/01/2014
... will vary depending on the vehicle being recalled. For example, the floor plan reimbursement dollar amount for a Corvette will be greater than the dollar amount for a Malibu. To claim this reimbursement, use the labour operation provided in the...
Details of Cause and Correction - 05/09/2014
... pieces of required information on a warranty job card. The service advisor is responsible for documenting the first piece of information associated with the repair, a description of each customer concern. The advisor must confirm that each statement...
Bulletin 12-07-30-001 - 06/06/2014
... the completed Cost Comparison Worksheet for Assembly Repair vs. Replace and attach the completed document to the job card. Additionally, job card documentation must include the transmission flush code and Calibration Verification Number as applicable....
December 2014 Recall Update - 11/25/2014
... and catalytic converter. Involved in the special coverage are the 2009-2010 Chevrolet Colorado and GMC Canyon. The condition is covered for a period of 10 years or 120,000 miles. Safety Recall 14171: Lapbelt Pretensioner Locking Performance: Certain...
Recall 14116 Required Information - 10/31/2014
... sensors. (e.g. the technician installed two sensors before installing the final sensor that would program. The job card should contain three documented serial numbers supporting the three sensor replacements). When it is necessary to h-route the transaction...
Authorizations and Approvals - 05/02/2012
Service management authorization is required on certain types of transactions. This approval of repair is documented on the job card as a signature with a date and an explanation that displays the manager's involvement and consent of the repair...
Aftermarket Service Contracts and Policy Repairs - 02/26/2013
... details. With an aftermarket service contract, none of this information will be available; you would need to get the coverage and expiration information from the customer. The purpose of identifying an aftermarket service contract in IVH is to prevent...
OLH Best Practice - 04/12/2013
Service management approval in the form of a signature, date and explanation, is the method of documenting the involvement and consent of service agent facility service management prior to the work being performed. GM Service Policies & Procedures...
Scanning - 03/11/2013
... will be via scan. If you are currently relying on a fax machine to send documents to the WSC, it would be advantageous to begin researching different scanner options. Some copier/fax machines have scanning capabilities. If not, it will be necessary to...
Warranty 101: Change - 06/08/2011
... weren't made for selfish purposes; e.g. just to get the claim paid. A misrepresented example would be; a job card with a VIN that is just outside of the warranty parameters may be entered with a new, updated completion date or mileage, just to get the...
The Service P&P states the following in regards to what is required of the technician when it comes to documenting the cause of failure and what was done to correct that failure: The complete cause of the failure and a detailed correction as stated...
GM Authorization and Attachments - 01/21/2019
... document will result in the transaction being rejected back to the dealer with instructions as to what needs to be attached. Knowing what must be attached to a transaction, that will be GM authorized, will prevent an unnecessary reject. Last October,...
What Drives The Reject Percentage At Your Dealership? - 08/21/2018
... mean the difference between an Accepted and Rejected transaction. Empowerment: Be familiar with your Empowerment Level (standard is level 6), GM Authorize those transactions that exceed your empowerment on the first submission to prevent an unnecessary...
Complaint and Cause Codes - 09/27/2016
... - Damaged/Cracked would be the better option. Does it sound like I'm splitting hairs? It may, but what is raising the red flag on some dealers that garners audit attention is that they are choosing the easiest cause code and using the same "leaks" code...
Forum - 10/07/2021
Thank you for the feedback, I was thrown into this role, and have so much learning to do. But also these guys have done whatever they wanted and the old admin would do whatever with it. as in go by gm and then give tec the time on internal. Total Cluster!...
Forum - 07/19/2022
... the consumption test. You might be able to claim it if you do a repair at a later date but what if it is not consuming oil at an abnormal rate? That wouldn't be warranty. My general rule is if you don't fix anything you can't charge GM but if you...
Re: Service Agent Summary Analysis Report - 09/11/2013
... we were at 14% the last time i looked we were 0.4 but the report says for august we were 1.9% ..we dont ever do that many repeat repairs...not sure whats happening !!!!...
The Value of a Warranty Administrator - 03/26/2015
The duties of a warranty administrator vary from dealership to dealership. Some warranty administrators are what we call true warranty administrators. Their job description includes things like:Look up and apply labor operations.Check that the job card...
Going With the Flow Chart - 03/08/2012
... must be followed with every warranty repair that will lead to a well documented transaction. So, whatever hat you are wearing at the moment, review each step in the chart and adjust your routine accordingly. Service AdvisorTechnicianWarranty AdministratorGreet...
Spring Clean-Up - 03/26/2015
... winter days are now in our past; warmer temps and spring sunshine is just around the corner. What comes to mind now that our days are becoming nicer? Spring cleaning! Open up the windows and doors, sweep out the winter cobwebs and get ready for...
Update to Diagnostic Time Approval - 03/26/2015
... complete technician documentation and the reasonableness of diagnostic time claimed." What this means to warranty administrators who are deciding whether or not to submit for the additional diagnostic time allowed is that while they no longer need...
Recalls - 02/23/2015
... business over the past several months as a result of the numerous recalls. Many customers that you may have never seen in the dealership before are contacting the service department to have a recall performed. GM, as well as the Federal government,...
Technician Time Recording Reminder - 01/21/2015
All standard warranty and policy repair time must be documented on the technician's time ticket by job card. This includes the job card number and technician ID, along with actual date and start and stop time(s) while on premises the same day. Service...
Bulletin 04-00-89-015J: - 03/26/2015
... only the authorization line being compliant to policy. In an audit situation, the entire job card would be subject to charge back if this policy is not adhered to.If the customer is unable to sign the repair, the service manager must date, time, state...
OLH and Straight Time - 10/02/2015
OLH TipsAttach a copy of the job card with the technician's time documentation for WSC review when requesting excessive OLH.OLH must be supported by a separate on/off time punch.Technician time must documented on time ticket or electronically; time documentation...
Floor Plan Reimbursement - 07/01/2014
... will vary depending on the vehicle being recalled. For example, the floor plan reimbursement dollar amount for a Corvette will be greater than the dollar amount for a Malibu. To claim this reimbursement, use the labour operation provided in the...
Details of Cause and Correction - 05/09/2014
... pieces of required information on a warranty job card. The service advisor is responsible for documenting the first piece of information associated with the repair, a description of each customer concern. The advisor must confirm that each statement...
Bulletin 12-07-30-001 - 06/06/2014
... the completed Cost Comparison Worksheet for Assembly Repair vs. Replace and attach the completed document to the job card. Additionally, job card documentation must include the transmission flush code and Calibration Verification Number as applicable....
December 2014 Recall Update - 11/25/2014
... and catalytic converter. Involved in the special coverage are the 2009-2010 Chevrolet Colorado and GMC Canyon. The condition is covered for a period of 10 years or 120,000 miles. Safety Recall 14171: Lapbelt Pretensioner Locking Performance: Certain...
Recall 14116 Required Information - 10/31/2014
... sensors. (e.g. the technician installed two sensors before installing the final sensor that would program. The job card should contain three documented serial numbers supporting the three sensor replacements). When it is necessary to h-route the transaction...
Authorizations and Approvals - 05/02/2012
Service management authorization is required on certain types of transactions. This approval of repair is documented on the job card as a signature with a date and an explanation that displays the manager's involvement and consent of the repair...
Aftermarket Service Contracts and Policy Repairs - 02/26/2013
... details. With an aftermarket service contract, none of this information will be available; you would need to get the coverage and expiration information from the customer. The purpose of identifying an aftermarket service contract in IVH is to prevent...
OLH Best Practice - 04/12/2013
Service management approval in the form of a signature, date and explanation, is the method of documenting the involvement and consent of service agent facility service management prior to the work being performed. GM Service Policies & Procedures...
Scanning - 03/11/2013
... will be via scan. If you are currently relying on a fax machine to send documents to the WSC, it would be advantageous to begin researching different scanner options. Some copier/fax machines have scanning capabilities. If not, it will be necessary to...
Warranty 101: Change - 06/08/2011
... weren't made for selfish purposes; e.g. just to get the claim paid. A misrepresented example would be; a job card with a VIN that is just outside of the warranty parameters may be entered with a new, updated completion date or mileage, just to get the...
Recall Completion - 06/30/2011
... as time documentation. At submission the warranty administrator was confident that the transaction would pay after review.After a few days in pending status the transaction was rejected back to the dealer. Not because of documentation issues, but because...
Special Equipment Options - 11/17/2011
... the vehicles are delivered to the police. SEO options are normal for police vehicles include: rear door handle rods have been disconnected so the doors can only be opened from the outside; rear door lock rods and switches have been disconnected; rear...
The New Certified Pre-Owned Program - 09/19/2011
... may be certified until September 30th of that year. However, there is a 90-day grace period that would extend eligibility to December 30th. Vehicles must have less than 75,001 miles at the time of the sale. Vehicles must have a clean vehicle history...
What Really Needs to be Printed? - 12/24/2010
... That public landfill is approximately 36% waste paper products. I made some observations of what is being printed while at a recent dealership consultation. In some instances the dispatcher printed out the labour operation from SI, attached it to...
The Global Tire Process: Getting Things Rolling - 09/16/2010
... Transaction tab, then select Search/Create a Pre-Repair Authorization Document. From that link you will have access to the Search/Create a Pre- Repair Authorization. Note: certain data fields require an entry; those fields are indicated with an asterisk...
Warranty Reimbursement - 05/12/2010
... for a customer paid repair, a copy of the reimbursement check (check number) and the customer pay document (job card or invoice) must be retained with the job card. The reimbursement check number should be included in the transaction documentation. If...
Special Coverage 09239 - 08/10/2010
Front and Rear Chrome Interior Door Handle Lever: Approximately 341,000 vehicles may require replacement of the front and/or rear chrome interior door handle levers if signs of peeling are present. Vehicles involved include the 2007 Cadillac Escalade,...
Mileage In/Out - 07/02/2010
If the technician's comments on the job card document the performance of a test drive to verify the concern and/or that the concern has been corrected, the mileage out reading must be recorded and documented on the hard copy of the job card. This documentation...
Warranty Support Center and Routed Transactions - 05/12/2010
Clear, concise and descriptive transaction documentation is important to each and every warranty transaction, especially those that require GM authorization. The technician's documentation (3 C's) and the entered authorization comments must support and...
Components and Systems - 04/13/2010
... to the customer resulting in a cyclical positive effect. If that's the way it should be done, then what is the best way to successfully receive payment for a complex repair that was created from a simple part that pays minimal labor time? Solid documentation!...
Re: uploading attachments in global - 05/19/2012
I don't do it often but there is a download/attachment button on the bottom left hand corner of the last page of the download screen. I haven't had any issues using it, I just have to have the document saved into my documents in order to retreive it....
WPC and Cores - 01/25/2017
... I see the requirement for attaching the "core exchange value documentation" to the job card. What is being used for this documentation? Is a print out of the price information from EPIC on the part number showing the core amount okay or is...
Forum - 10/11/2016
... one and OLH for the second side and do the same for the rear doors. If you do that then you would do the same for all of them. IF, the front one caused the rear door one to bend or become deformed then that is subsequent damage and you would...
Re: 08 Buick Lucerne -Looking for a labor operation - 07/02/2008
... door handle is part of the interior door panel. We replaced an inside door handle and to get it you have to get the whole inside door trim piece. Makes for an expensive door handle!...
Forum - 01/18/2022
... Report goes down, then I need to be concerned and get with my Manager to see if we can determine what's causing it and correct it, right? 350 to 300, to 200 is a bad incline....
Bolt Drive Motor Battery Replacement claims Error code 856 - 11/19/2021
... does have the correct SPS code,,,but there is only one line showing a programming event and when you read the Doc 5908728 pg 9 it seems to indicate there should be 3 programmming events ? Programming / Capacity learn / EV range reset are mentioned,,,does...
Files and Organization - 12/10/2021
... numerous docs on the same subject but nothing that is all inclusive in one overall doc. What I have resorted to,,,and it works for me,,,is that when the newsletter or any other doc or bulletin is published and it has unique info i will cut it out...
GM Transportation Damage Codes Help Card - 03/26/2018
Accurately document transportation damage or discrepancies to ensure reimbursement.Download Card
Part Return Process - 03/21/2017
... of shipment within 10 days: The service agent must be able to substantiate shipment of the part/document within 10 days from the WPC part return required date. Return all parts associated with the request: The transaction is subject to debit if all of...
Process Changes to the WPC Program - 01/23/2017
... supporting shipping documents. Form B, found in Service Forms, is completed and sent to your DMA if a catastrophic event has occurred that prevents a service agent from returning parts. If a core part is returned to the Core Center before the transaction...
Reject of the Month - Mail Out Review - 12/21/2017
... release of MORs, it seemed appropriate to begin the New Year in a proactive manner by providing you with the tools to achieve policy compliance. Time Documentation: All warranty and policy repair time must be documented on the technician’s...
The Early Bird - Night Drop - 12/21/2017
... policies relating to documents that the customer uses to request and authorize vehicle repairs at your service department. Policy states that the following fields must be included on the EB/ND envelope/form for the customer to complete when dropping...
Wiring Repairs - 11/21/2017
Bulletin 10-00-89-005 has been updated to add the 2018 model year. As a reminder, technicians are to document the SI Document ID of the Harness Routing View and grid coordinates when performing a wiring repair. The Connector End View Document ID must...
Paint Warranty Transactions - 06/19/2017
... including labor, mix time, and paint and material amounts, so it’s important to determine what that dollar amount is before you send the vehicle to the offsite body shop. Explain to the body shop that the repair is a warranty repair and the dollar...
Reject Reason - Data Analysis - 08/21/2018
... any required attachments included, resulting in a rejected transaction. To go a step further in your investigation, pull a copy of the job card from the dealership service file. The documentation on the warranty/invoice copy should be reflected in the...
... as time documentation. At submission the warranty administrator was confident that the transaction would pay after review.After a few days in pending status the transaction was rejected back to the dealer. Not because of documentation issues, but because...
Special Equipment Options - 11/17/2011
... the vehicles are delivered to the police. SEO options are normal for police vehicles include: rear door handle rods have been disconnected so the doors can only be opened from the outside; rear door lock rods and switches have been disconnected; rear...
The New Certified Pre-Owned Program - 09/19/2011
... may be certified until September 30th of that year. However, there is a 90-day grace period that would extend eligibility to December 30th. Vehicles must have less than 75,001 miles at the time of the sale. Vehicles must have a clean vehicle history...
What Really Needs to be Printed? - 12/24/2010
... That public landfill is approximately 36% waste paper products. I made some observations of what is being printed while at a recent dealership consultation. In some instances the dispatcher printed out the labour operation from SI, attached it to...
The Global Tire Process: Getting Things Rolling - 09/16/2010
... Transaction tab, then select Search/Create a Pre-Repair Authorization Document. From that link you will have access to the Search/Create a Pre- Repair Authorization. Note: certain data fields require an entry; those fields are indicated with an asterisk...
Warranty Reimbursement - 05/12/2010
... for a customer paid repair, a copy of the reimbursement check (check number) and the customer pay document (job card or invoice) must be retained with the job card. The reimbursement check number should be included in the transaction documentation. If...
Special Coverage 09239 - 08/10/2010
Front and Rear Chrome Interior Door Handle Lever: Approximately 341,000 vehicles may require replacement of the front and/or rear chrome interior door handle levers if signs of peeling are present. Vehicles involved include the 2007 Cadillac Escalade,...
Mileage In/Out - 07/02/2010
If the technician's comments on the job card document the performance of a test drive to verify the concern and/or that the concern has been corrected, the mileage out reading must be recorded and documented on the hard copy of the job card. This documentation...
Warranty Support Center and Routed Transactions - 05/12/2010
Clear, concise and descriptive transaction documentation is important to each and every warranty transaction, especially those that require GM authorization. The technician's documentation (3 C's) and the entered authorization comments must support and...
Components and Systems - 04/13/2010
... to the customer resulting in a cyclical positive effect. If that's the way it should be done, then what is the best way to successfully receive payment for a complex repair that was created from a simple part that pays minimal labor time? Solid documentation!...
Re: uploading attachments in global - 05/19/2012
I don't do it often but there is a download/attachment button on the bottom left hand corner of the last page of the download screen. I haven't had any issues using it, I just have to have the document saved into my documents in order to retreive it....
WPC and Cores - 01/25/2017
... I see the requirement for attaching the "core exchange value documentation" to the job card. What is being used for this documentation? Is a print out of the price information from EPIC on the part number showing the core amount okay or is...
Forum - 10/11/2016
... one and OLH for the second side and do the same for the rear doors. If you do that then you would do the same for all of them. IF, the front one caused the rear door one to bend or become deformed then that is subsequent damage and you would...
Re: 08 Buick Lucerne -Looking for a labor operation - 07/02/2008
... door handle is part of the interior door panel. We replaced an inside door handle and to get it you have to get the whole inside door trim piece. Makes for an expensive door handle!...
Forum - 01/18/2022
... Report goes down, then I need to be concerned and get with my Manager to see if we can determine what's causing it and correct it, right? 350 to 300, to 200 is a bad incline....
Bolt Drive Motor Battery Replacement claims Error code 856 - 11/19/2021
... does have the correct SPS code,,,but there is only one line showing a programming event and when you read the Doc 5908728 pg 9 it seems to indicate there should be 3 programmming events ? Programming / Capacity learn / EV range reset are mentioned,,,does...
Files and Organization - 12/10/2021
... numerous docs on the same subject but nothing that is all inclusive in one overall doc. What I have resorted to,,,and it works for me,,,is that when the newsletter or any other doc or bulletin is published and it has unique info i will cut it out...
GM Transportation Damage Codes Help Card - 03/26/2018
Accurately document transportation damage or discrepancies to ensure reimbursement.Download Card
Part Return Process - 03/21/2017
... of shipment within 10 days: The service agent must be able to substantiate shipment of the part/document within 10 days from the WPC part return required date. Return all parts associated with the request: The transaction is subject to debit if all of...
Process Changes to the WPC Program - 01/23/2017
... supporting shipping documents. Form B, found in Service Forms, is completed and sent to your DMA if a catastrophic event has occurred that prevents a service agent from returning parts. If a core part is returned to the Core Center before the transaction...
Reject of the Month - Mail Out Review - 12/21/2017
... release of MORs, it seemed appropriate to begin the New Year in a proactive manner by providing you with the tools to achieve policy compliance. Time Documentation: All warranty and policy repair time must be documented on the technician’s...
The Early Bird - Night Drop - 12/21/2017
... policies relating to documents that the customer uses to request and authorize vehicle repairs at your service department. Policy states that the following fields must be included on the EB/ND envelope/form for the customer to complete when dropping...
Wiring Repairs - 11/21/2017
Bulletin 10-00-89-005 has been updated to add the 2018 model year. As a reminder, technicians are to document the SI Document ID of the Harness Routing View and grid coordinates when performing a wiring repair. The Connector End View Document ID must...
Paint Warranty Transactions - 06/19/2017
... including labor, mix time, and paint and material amounts, so it’s important to determine what that dollar amount is before you send the vehicle to the offsite body shop. Explain to the body shop that the repair is a warranty repair and the dollar...
Reject Reason - Data Analysis - 08/21/2018
... any required attachments included, resulting in a rejected transaction. To go a step further in your investigation, pull a copy of the job card from the dealership service file. The documentation on the warranty/invoice copy should be reflected in the...
Attachment Reminder - 07/23/2018
Certain transactions require supporting documentation when submitted for review with GM Authorization. Remember to include attachments with the following transactions: original job card or part invoice with part warranty transactions; the shop copy of...
Reject of the Month - 03/26/2019
... are not acceptable. Randomly pull 15-25 warranty transactions; examine them as an auditor would. Specifically looking for the issues reported above: e.g. are the technician’s cause and correction statements present and detailed; is the service...
Reject of the Month - 01/03/2020
... Mail Out Reviews, it seemed appropriate to begin the New Year in a proactive manner by providing you with the tools to achieve policy compliance. Variable Diagnostic Time: The actual amount of variable diagnostic time claimed is submitted...
Diagnostic Time Self Review - 01/03/2020
... trends associated with the time are easily identifiable to both GM and the dealer. Whether you claim it frequently or sparingly, it is a good idea to periodically run a Supplemental Labor Time Report. The report will identify trends and confirm...
Recent MOR Results - 03/22/2021
The review of a recent Mail Out Review showed that dealers continue to neglect to document the date and time that the customer provided permission for an add on repair. This documentation is in addition to service management authorization for the add...
GM not recognizing SAVI scans with Eadvisor - 08/14/2024
why are many of our Eadvisor scans with the dongle rejecting with GM saying no dongle scan was done and we have the printout in file showing it was done??
Reject of the Month - May 2023 - 04/25/2023
... battery situation, to move the vehicle into the service bay or to begin diagnosis, the vehicle would require a jump or charge. The vehicle will then require a scan for the job card write up. There is an exception process which allows for resubmission...
SAVI - 09/26/2022
The Service Advisor Vehicle Interface Tool is a service lane productivity and vehicle data documentation system that is designed to work with specific dongles plugged into the vehicle’s OBD II port during the write up process. SAVI wirelessly captures...
Cause of Failure Procedures - 08/22/2022
... but it must include the tests performed, the Doc ID’s followed and details as to what steps were performed in the bulletin, and justify why a repair was needed. The specific cause of failure isn’t always known as technicians don’t always...
Forum - 08/23/2018
... $18.00 and I get the 1% bonus. But I have been working here for 30 years. I think if you have any amount of experience in warranty administration then the hourly rate should reflect that. I feel like a commission is based on the...
towing and courtesy transportation coverage - 12/22/2021
... ,,,especially for towing,,one all encompassing doc that addresses all situations,,,and that is what we needFormat: Article...
Re: Warranty Admin. job description - 12/04/2008
... repair orders. In our dealership he adds labor ops and approves repair orders, however if I wouldnt double check repair orders most would come back rejected. Im thinking its my job to double check and question him from time to time.......
Re: Warranty Admin. job description - 12/04/2008
i try my best here but my comptroller isnt any help whatsoever and the owner of the place lets service manager have the final say...real fun place to work some days...i dont back down when i know im in the right though..just hope it doesnt make me lo...
Forum - 03/13/2017
I would call the DBC about it, sometimes there's a glitch for some reason, they'll escalate the case for a fix. I don't know why it would reject for that. The program states Cadillac is reimbursed $47/day. If the rental VIN is a Cadillac...
Re: Oil leak diagnosis - 03/31/2009
Whatever GM part # is charged out by parts dept. for dye--I must admit I haven't paid attention to the part # charged out, and don't have one right now to check.
Forum - 02/01/2021
We have done a couple, for the shifter. What's your question?
Forum - 05/02/2018
I SUBMITTED THE RECALL WITH A PART COUNT OF 1 SINCE IT WOULDN'T ACCEPT .5 BUT CUT MY COST DOWN TO HALF PRICE AND IT PAID
Labour Time Guide Request for Review - 03/10/2011
... to pay technicians other labour time (OLT) to cover extensive diagnosis that goes above and beyond what is considered normal diagnosis time. However, OLT should not be paid on every claim, and to be paid, technicians must show their clock time and have...
The User Options Tab - 12/09/2013
... may not be removed from the Columns Displayed on Screen list.For example, the service manager would like to analyze the number and dollar amount of transactions that involved customer/service agent participation amount, with the total amount paid by...
Global Warranty Management - 11/05/2012
The library: a gateway for knowledge, a place to connect.The above statement could be the mission statement of your local public library, but it could just as easily define the Library tab in GlobalConnect. The Library in Global offers documents...
Making an Effective Policy Decision - 08/09/2012
... in materials or workmanship.Goodwill Transaction: When a situation arises where service management would like to offer the customer a token of apology or a maintenance service due to an inconvenience.Policy Transaction: When a vehicle is outside the...
Recalls that state "Canada Only"? - 02/06/2019
... done to determine if the recall can be completed? If further investigation needs to be done, what and where? ...
CPO Labor ops and bulletins - 02/05/2021
... bumper to bumper part of the CPO and it has a bulletin on the model. I was told that it really wouldn't be covered that I would have to use a labor op in SI. Is there somewhere I can look to tell me Hey bulletins wouldn't be covered? I looked...
Forum - 03/08/2023
... you are talking about. Looking at the warranty history I do not see the ZSET transaction to add whatever hardware you are trying to warranty. The next thing I would do is use the warranty job aid with the VIN and part number for whatever you are doing...
Paint Blend Time - 10/23/2019
... including labor, mix time, and paint and material amounts, so it’s important to determine what that dollar amount is before you send the vehicle to the offsite body shop. Explain to the body shop that the repair is a warranty repair and the dollar...
Certain transactions require supporting documentation when submitted for review with GM Authorization. Remember to include attachments with the following transactions: original job card or part invoice with part warranty transactions; the shop copy of...
Reject of the Month - 03/26/2019
... are not acceptable. Randomly pull 15-25 warranty transactions; examine them as an auditor would. Specifically looking for the issues reported above: e.g. are the technician’s cause and correction statements present and detailed; is the service...
Reject of the Month - 01/03/2020
... Mail Out Reviews, it seemed appropriate to begin the New Year in a proactive manner by providing you with the tools to achieve policy compliance. Variable Diagnostic Time: The actual amount of variable diagnostic time claimed is submitted...
Diagnostic Time Self Review - 01/03/2020
... trends associated with the time are easily identifiable to both GM and the dealer. Whether you claim it frequently or sparingly, it is a good idea to periodically run a Supplemental Labor Time Report. The report will identify trends and confirm...
Recent MOR Results - 03/22/2021
The review of a recent Mail Out Review showed that dealers continue to neglect to document the date and time that the customer provided permission for an add on repair. This documentation is in addition to service management authorization for the add...
GM not recognizing SAVI scans with Eadvisor - 08/14/2024
why are many of our Eadvisor scans with the dongle rejecting with GM saying no dongle scan was done and we have the printout in file showing it was done??
Reject of the Month - May 2023 - 04/25/2023
... battery situation, to move the vehicle into the service bay or to begin diagnosis, the vehicle would require a jump or charge. The vehicle will then require a scan for the job card write up. There is an exception process which allows for resubmission...
SAVI - 09/26/2022
The Service Advisor Vehicle Interface Tool is a service lane productivity and vehicle data documentation system that is designed to work with specific dongles plugged into the vehicle’s OBD II port during the write up process. SAVI wirelessly captures...
Cause of Failure Procedures - 08/22/2022
... but it must include the tests performed, the Doc ID’s followed and details as to what steps were performed in the bulletin, and justify why a repair was needed. The specific cause of failure isn’t always known as technicians don’t always...
Forum - 08/23/2018
... $18.00 and I get the 1% bonus. But I have been working here for 30 years. I think if you have any amount of experience in warranty administration then the hourly rate should reflect that. I feel like a commission is based on the...
towing and courtesy transportation coverage - 12/22/2021
... ,,,especially for towing,,one all encompassing doc that addresses all situations,,,and that is what we needFormat: Article...
Re: Warranty Admin. job description - 12/04/2008
... repair orders. In our dealership he adds labor ops and approves repair orders, however if I wouldnt double check repair orders most would come back rejected. Im thinking its my job to double check and question him from time to time.......
Re: Warranty Admin. job description - 12/04/2008
i try my best here but my comptroller isnt any help whatsoever and the owner of the place lets service manager have the final say...real fun place to work some days...i dont back down when i know im in the right though..just hope it doesnt make me lo...
Forum - 03/13/2017
I would call the DBC about it, sometimes there's a glitch for some reason, they'll escalate the case for a fix. I don't know why it would reject for that. The program states Cadillac is reimbursed $47/day. If the rental VIN is a Cadillac...
Re: Oil leak diagnosis - 03/31/2009
Whatever GM part # is charged out by parts dept. for dye--I must admit I haven't paid attention to the part # charged out, and don't have one right now to check.
Forum - 02/01/2021
We have done a couple, for the shifter. What's your question?
Forum - 05/02/2018
I SUBMITTED THE RECALL WITH A PART COUNT OF 1 SINCE IT WOULDN'T ACCEPT .5 BUT CUT MY COST DOWN TO HALF PRICE AND IT PAID
Labour Time Guide Request for Review - 03/10/2011
... to pay technicians other labour time (OLT) to cover extensive diagnosis that goes above and beyond what is considered normal diagnosis time. However, OLT should not be paid on every claim, and to be paid, technicians must show their clock time and have...
The User Options Tab - 12/09/2013
... may not be removed from the Columns Displayed on Screen list.For example, the service manager would like to analyze the number and dollar amount of transactions that involved customer/service agent participation amount, with the total amount paid by...
Global Warranty Management - 11/05/2012
The library: a gateway for knowledge, a place to connect.The above statement could be the mission statement of your local public library, but it could just as easily define the Library tab in GlobalConnect. The Library in Global offers documents...
Making an Effective Policy Decision - 08/09/2012
... in materials or workmanship.Goodwill Transaction: When a situation arises where service management would like to offer the customer a token of apology or a maintenance service due to an inconvenience.Policy Transaction: When a vehicle is outside the...
Recalls that state "Canada Only"? - 02/06/2019
... done to determine if the recall can be completed? If further investigation needs to be done, what and where? ...
CPO Labor ops and bulletins - 02/05/2021
... bumper to bumper part of the CPO and it has a bulletin on the model. I was told that it really wouldn't be covered that I would have to use a labor op in SI. Is there somewhere I can look to tell me Hey bulletins wouldn't be covered? I looked...
Forum - 03/08/2023
... you are talking about. Looking at the warranty history I do not see the ZSET transaction to add whatever hardware you are trying to warranty. The next thing I would do is use the warranty job aid with the VIN and part number for whatever you are doing...
Paint Blend Time - 10/23/2019
... including labor, mix time, and paint and material amounts, so it’s important to determine what that dollar amount is before you send the vehicle to the offsite body shop. Explain to the body shop that the repair is a warranty repair and the dollar...
Required Job Card Information - 12/29/2020
It’s a New Year and a good time to make sure your dealership is in compliance with General Motor’s Policies and Procedures requirements. A good place to start is making sure your job cards contain the basic necessary requirements. The Warranty...
Diagnostic Time Self Review - 12/19/2018
... trends associated with the time are easily identifiable to both GM and the dealer. Whether you claim it frequently or sparingly, it is a good idea to periodically run a Supplemental Labor Time Report. The report will identify trends and confirm...
Re: MISSING REMOTES TRANSPORTATION ISSUE - 09/23/2008
Was the missing remotes noted on the delivery receipt? If so, use 28-08-6 and LO R4490 to replace the remote. If not, you'll have to send a LON if you're within the time limits. If you're out of the time limit for reporting damage, we usually bill the...
Forum - 09/25/2007
... mixing time and material allowance. You should have a quick reference card that you should use and whatever the amount is look on the back and whatever bracket it is in use it and add the amount into net ...
Forum - 12/06/2017
I beleive, when the changes happened in July, there was also something that said P&P wouldn't update until later in the yr...whatever that means? So, I go by the matrix saying OLH is prior to submission.
Re: CURIOUS ABOUT PAY - 01/26/2012
... why you deserve to earn more. Even though the service manager is ultimately responsible for what's on every job card, aren't you as the warranty administrator the one who helps keep his hiney out of the fire if you get audited? You would probably be...
Rust Happens - 08/09/2011
... must sublet their paint and body repairs, an estimate must be given by the sublet body shop as to what they expect the repairs to cost and the amount must then be compared to what the labour operation pays. Since OLH is likely a factor and cannot be...
Green Garage - 12/09/2013
A former Visteon executive sees huge opportunities for eco-friendly garages that focus on young people, vehicle owners that are just out of warranty, and women. The vision is to create customer friendly, transparent, environmentally friendly garages with...
DTC's and Symptom Bytes - 06/06/2014
Diagnostic Trouble Codes have been required documentation for quite some time. In addition to these codes, it is also a requirement to include DTC symptom byte information as well. It is also a requirement that the module the code was set in must be named...
April 2015 Recall Update - 03/26/2015
... additional airbag verification identifier in the service procedure section. A blue quality dot, or a Julian date, may now be used for known good airbag verification. The update also includes updated airbag return instructions for Canada. The recall...
More on Variable Diagnostic Time - 11/29/2018
... with some labor operations on July 1st. With the increase in time came an increase in required documentation. Diagnostic time must now be clocked separately, and after some confusion, we learned that diagnostic time can indeed be the first clock time...
Avoiding Add On Repair Flags - 03/26/2018
... in for the repair at a later date, it is still considered an add-on repair. Service management would need to approve the repair, either on the job card associated with the Multi-Point inspection or the job card created when the customer returned. Don’t...
SAVI Enhancements - 09/25/2023
Global Message GCUS-9-15043, released at the end of August, announced some key process enhancements. Dongle scans offer the ability to capture important vehicle information at the beginning of each service event and provide real-time quality data back...
Customer Signature - 11/29/2023
Early bird or drop off envelopes, handwritten documentation, or email and signed and fully documented pre-write worksheets are considered acceptable forms of customer authorization. Policy requires that the alternative document is attached to the job...
Dealer Empowerment - 02/26/2024
... and review technician time punches for accuracy prior to transaction submission. Contact your District Service Manager for detail on your dealerships 95/5 performance. Service management authorization (signature/initials, date, time and explanation),...
Reject of the Month - Error code 124 - 08/21/2018
... Reason report in GWM. This month the warranty administrator found that error code 124 almost doubled-the second highest reject reason on the report. The warranty administrator’s first thought was, why are so many transactions requiring...
The WPC and Partial Shipment - 08/22/2017
... next row, Partial Shipment, is where a request will go when there is something missing. Typically, what is missing is paperwork. While the WPC has the authority to debit any claim with missing paperwork or parts, there are occasions when they will give...
Wiring Repairs - 12/21/2017
... data is required when submitting the transaction. This may include the harness routing view document ID, grid location from the routing view document, and/or connector end view document ID. Service Information within GlobalConnect contains several helpful...
GM Authorization and Attachments - 05/26/2021
... document will result in the transaction being rejected back to the dealer with instructions as to what needs to be attached. Knowing what must be attached to a transaction, that will be GM authorized, will prevent an unnecessary reject. We have...
Diagnosis Time Requirements - 01/04/2022
... or Doc ID number in the cause of failure as justification for the diagnosis time. They must state what processes outlined in the bulletin were performed, what tests were completed, and what readings were observed as instructed in the bulletin. Determining...
Warranty and the Technician - 06/20/2022
... to complete and retain the cost comparison worksheet. Technician comments must clearly state what failed, and when parts are involved, which part is the causal part. This information is necessary to determine the correct labor operation. If the causal...
Forum - 01/12/2023
As long as your DMA (or whatever they call them this week) is okay with you doing crossline you can do any repairs on Cadillac except for the factory included maintenance. As you know you MUST be a Cadillac certified dealer to do that. Sometimes your...
Forum - 02/14/2022
... to provide that you simply won't be able to know without having worked on the vehicle yourself. I wouldn't disagree that JLW couldn't come up with some relevant information on this topic for the Warranty Administrator role but it shouldn't be to teach...
Forum - 12/13/2021
Thank you so much! I just pulled up Doc 5532254 in SI for all the Maintenance rates and it still shows all the CPO rates at the old rates. I don't see anything showing that they should now be submitted with the New rates. I guess I'll keep...
Forum - 10/01/2018
... That being said, I am just a Warranty Adminstrator and have only been doing this for 3 years, but wouldn't it make more sense to have a LOP that would pay techs for their time in situations that the concern can't be duplicately in very difficult...
It’s a New Year and a good time to make sure your dealership is in compliance with General Motor’s Policies and Procedures requirements. A good place to start is making sure your job cards contain the basic necessary requirements. The Warranty...
Diagnostic Time Self Review - 12/19/2018
... trends associated with the time are easily identifiable to both GM and the dealer. Whether you claim it frequently or sparingly, it is a good idea to periodically run a Supplemental Labor Time Report. The report will identify trends and confirm...
Re: MISSING REMOTES TRANSPORTATION ISSUE - 09/23/2008
Was the missing remotes noted on the delivery receipt? If so, use 28-08-6 and LO R4490 to replace the remote. If not, you'll have to send a LON if you're within the time limits. If you're out of the time limit for reporting damage, we usually bill the...
Forum - 09/25/2007
... mixing time and material allowance. You should have a quick reference card that you should use and whatever the amount is look on the back and whatever bracket it is in use it and add the amount into net ...
Forum - 12/06/2017
I beleive, when the changes happened in July, there was also something that said P&P wouldn't update until later in the yr...whatever that means? So, I go by the matrix saying OLH is prior to submission.
Re: CURIOUS ABOUT PAY - 01/26/2012
... why you deserve to earn more. Even though the service manager is ultimately responsible for what's on every job card, aren't you as the warranty administrator the one who helps keep his hiney out of the fire if you get audited? You would probably be...
Rust Happens - 08/09/2011
... must sublet their paint and body repairs, an estimate must be given by the sublet body shop as to what they expect the repairs to cost and the amount must then be compared to what the labour operation pays. Since OLH is likely a factor and cannot be...
Green Garage - 12/09/2013
A former Visteon executive sees huge opportunities for eco-friendly garages that focus on young people, vehicle owners that are just out of warranty, and women. The vision is to create customer friendly, transparent, environmentally friendly garages with...
DTC's and Symptom Bytes - 06/06/2014
Diagnostic Trouble Codes have been required documentation for quite some time. In addition to these codes, it is also a requirement to include DTC symptom byte information as well. It is also a requirement that the module the code was set in must be named...
April 2015 Recall Update - 03/26/2015
... additional airbag verification identifier in the service procedure section. A blue quality dot, or a Julian date, may now be used for known good airbag verification. The update also includes updated airbag return instructions for Canada. The recall...
More on Variable Diagnostic Time - 11/29/2018
... with some labor operations on July 1st. With the increase in time came an increase in required documentation. Diagnostic time must now be clocked separately, and after some confusion, we learned that diagnostic time can indeed be the first clock time...
Avoiding Add On Repair Flags - 03/26/2018
... in for the repair at a later date, it is still considered an add-on repair. Service management would need to approve the repair, either on the job card associated with the Multi-Point inspection or the job card created when the customer returned. Don’t...
SAVI Enhancements - 09/25/2023
Global Message GCUS-9-15043, released at the end of August, announced some key process enhancements. Dongle scans offer the ability to capture important vehicle information at the beginning of each service event and provide real-time quality data back...
Customer Signature - 11/29/2023
Early bird or drop off envelopes, handwritten documentation, or email and signed and fully documented pre-write worksheets are considered acceptable forms of customer authorization. Policy requires that the alternative document is attached to the job...
Dealer Empowerment - 02/26/2024
... and review technician time punches for accuracy prior to transaction submission. Contact your District Service Manager for detail on your dealerships 95/5 performance. Service management authorization (signature/initials, date, time and explanation),...
Reject of the Month - Error code 124 - 08/21/2018
... Reason report in GWM. This month the warranty administrator found that error code 124 almost doubled-the second highest reject reason on the report. The warranty administrator’s first thought was, why are so many transactions requiring...
The WPC and Partial Shipment - 08/22/2017
... next row, Partial Shipment, is where a request will go when there is something missing. Typically, what is missing is paperwork. While the WPC has the authority to debit any claim with missing paperwork or parts, there are occasions when they will give...
Wiring Repairs - 12/21/2017
... data is required when submitting the transaction. This may include the harness routing view document ID, grid location from the routing view document, and/or connector end view document ID. Service Information within GlobalConnect contains several helpful...
GM Authorization and Attachments - 05/26/2021
... document will result in the transaction being rejected back to the dealer with instructions as to what needs to be attached. Knowing what must be attached to a transaction, that will be GM authorized, will prevent an unnecessary reject. We have...
Diagnosis Time Requirements - 01/04/2022
... or Doc ID number in the cause of failure as justification for the diagnosis time. They must state what processes outlined in the bulletin were performed, what tests were completed, and what readings were observed as instructed in the bulletin. Determining...
Warranty and the Technician - 06/20/2022
... to complete and retain the cost comparison worksheet. Technician comments must clearly state what failed, and when parts are involved, which part is the causal part. This information is necessary to determine the correct labor operation. If the causal...
Forum - 01/12/2023
As long as your DMA (or whatever they call them this week) is okay with you doing crossline you can do any repairs on Cadillac except for the factory included maintenance. As you know you MUST be a Cadillac certified dealer to do that. Sometimes your...
Forum - 02/14/2022
... to provide that you simply won't be able to know without having worked on the vehicle yourself. I wouldn't disagree that JLW couldn't come up with some relevant information on this topic for the Warranty Administrator role but it shouldn't be to teach...
Forum - 12/13/2021
Thank you so much! I just pulled up Doc 5532254 in SI for all the Maintenance rates and it still shows all the CPO rates at the old rates. I don't see anything showing that they should now be submitted with the New rates. I guess I'll keep...
Forum - 10/01/2018
... That being said, I am just a Warranty Adminstrator and have only been doing this for 3 years, but wouldn't it make more sense to have a LOP that would pay techs for their time in situations that the concern can't be duplicately in very difficult...
Forum - 04/03/2018
... this additional time considered "true OLH"...and, "Or, is it more of an administrative thing that wouldn't require a separate time punch". To the 1st question, I would say this IS true OLH so all OLH time stamp and manager approval requirements...
Forum - 08/30/2017
... as the causal part and op? The steering gear isn't covered at that time and mileage. I wouldn't have thought you'd need to move it as long as the housing or the pump caused the failure of the gear. I know in the past I've been...
Policy Evaluation Tool? - 05/25/2017
... if the dollar amount is stated as a zero dollar amount, any policy repair must be preapproved by you DMA/DMC."The portion that reads "if the dollar amount is stated zero"...the question is, WHERE...if the dollar amount is stated zero, where? If...
Fluids/Coolant Units - 01/20/2016
... $10.00 for the coolant in net items. Do you charge the coolant out on the repair order? If so, in what increment (gallons, half gallons, etc.) Or... what's your process? Thanks! ...
Re: Recall 09051 Brake Booster Vacuum Hose Check Valves - 07/09/2009
I just checked and the ones I have done paid ok at the 0.3-not sure why yours has reduced.
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 04/06/2010
We've done two of them, and both have shown up as PENDING. Same error message as yours.
Re: Recalls on GWM - 03/04/2010
WHEN YOU USE ZFAT YOU DONT HAVE COMPLAINT OR FAILURE CODES...IN GWM THEY CALL THEM CAUSE CODES AND COMPLAINT CODES...SO YOULL JUST PASS THOSE UP...
The Cause of Failure - 10/23/2015
... is generally pretty straight forward, as it is the statement from the technician explaining what corrected the customer's concern. The cause of failure, however, is not always well documented. Or, documented at all. To be fair to technicians, the...
Warranty Parts Center - 06/06/2014
... entire center, which included the parts receiving, storage, battery, engine and transmission tear down, and HazMat areas. My first thought during the tour was the importance of organization and safety in the facility. I also took note of the significant...
Fluid and Air Conditioning Leak Analysis - 12/09/2013
... tested.In the Oil Leak Diagnosis page the procedures to find the fluid leak contain examples of what your technician must be documenting to be paid the additional diagnosis time. Procedures listed include:Get the vehicle up to normal operating temperature.Inspect...
Pre-Delivery Inspection - 08/10/2010
... receive their new vehicle in perfect condition. Each vehicle has a specific PDI form that outlines what should be inspected and tested. The form also requires the VIN of the vehicle being inspected, dealer/BAC code, stock number, repair order number,...
July 2013 Recall Update - 07/03/2013
Safety Recall 12180B: Driver Door Switch Short Circuit: GM has expanded safety recall 12180 to include approximately 193,000 additional vehicles in states where customers were already eligible to have their vehicles repaired under special coverage 11323....
Reject of the Month - 11/05/2012
Rejects for excessive parts and other labour hours has caused issues for a dealer in Minnesota. The "What Would You Do" example from the October edition of "Warranty News" presented a concern with a service engine soon light and oil fouled spark plugs. The...
Required Operating Procedures Update - 08/30/2012
... repair line using OLH to pay the technician for the second repair. It is possible the transaction would need to be GM routed due to excessive parts, but that may not be necessary. As always, clear and concise documentation for the replacement of the...
Customer States - 04/13/2012
... noted by the technician and added to the job card and approved by service management, the concern would not be prefaced with "customer states".All too often we get stuck in the habit of doing something the same way over and over, because that is the...
Reject of the Month - 02/07/2012
... warranty. A simple switch from transaction type ZSCT to ZREG corrected the reject. But, it doesn't always work out so easily. GM bulletins may contain detailed condition, cause, and repair instructions for technicians to follow when faced with a...
Service Information and Labour Operations - 08/09/2011
... Information provides labour operations for some repairs in the repair instructions section. Once you have built your vehicle in the main SI screen, select the service manual/bulletins tab, select the category type, select the specific service category...
Coverage Code Tables - 08/09/2011
... will yield several results including powertrain, sublet, diesel, and a coverage code definition document. The first three are basically lists of all of the labour operations for the vehicle listed that fall under that specific coverage. If it's not listed,...
Sublet Basics - 06/08/2011
... the vehicle being repaired and detail of the repair performed. The sublet total should not exceed what the dealership could claim had they performed the repair in house. Best practice: communicate the warranty reimbursement total with the sublet facility...
Labour Operation Overlaps - 09/19/2011
... overlap for future reference.Make Note of Non-Overlaps: There are a few operations out there that would seem like they should overlap but do not. A great example of this is the "B" labour operations for door lock actuators. The labour op for each of...
Vehicle Modification and Warranty Repairs - 11/17/2011
... or tires, and the installation of power chips or non-GM control module calibrations. If your technicians discover a modification or tampering situation, they must contact their service manager. The job card must detail all of the steps taken during...
Updated GM Requirements for Maintenance Services - 01/28/2014
... allow maintenance services to be performed at a different franchise dealership if the customer would be significantly inconvenienced due to the distance involved in going to a same franchise dealership. Cadillac Premium Maintenance services must...
The Delivery Receipt - 04/03/2014
... 2.1.5. If the carrier is present, have the driver and the dealership inspector sign, date the document and retain copies, even if no exceptions are noted. Be sure to note the service agent dealer code, delivery date to the service agent facility, carrier...
Major Assembly Restrictions - 04/03/2014
... cooler flush and record the code for automatic transmission concerns.Complete technician documentation of the assembly condition and cause including any diagnostic trouble codes, symptoms, Scan Tool Snapshots and any other useful observations.Record...
August 2014 Recall Update - 08/05/2014
Safety Recall 12180F: Driver Door Switch Short Circuit: The service procedure has been revised for this bulletin. The procedure for applying the protective coating on the door module has been removed. Vehicles that were previously repaired under the recall...
... this additional time considered "true OLH"...and, "Or, is it more of an administrative thing that wouldn't require a separate time punch". To the 1st question, I would say this IS true OLH so all OLH time stamp and manager approval requirements...
Forum - 08/30/2017
... as the causal part and op? The steering gear isn't covered at that time and mileage. I wouldn't have thought you'd need to move it as long as the housing or the pump caused the failure of the gear. I know in the past I've been...
Policy Evaluation Tool? - 05/25/2017
... if the dollar amount is stated as a zero dollar amount, any policy repair must be preapproved by you DMA/DMC."The portion that reads "if the dollar amount is stated zero"...the question is, WHERE...if the dollar amount is stated zero, where? If...
Fluids/Coolant Units - 01/20/2016
... $10.00 for the coolant in net items. Do you charge the coolant out on the repair order? If so, in what increment (gallons, half gallons, etc.) Or... what's your process? Thanks! ...
Re: Recall 09051 Brake Booster Vacuum Hose Check Valves - 07/09/2009
I just checked and the ones I have done paid ok at the 0.3-not sure why yours has reduced.
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 04/06/2010
We've done two of them, and both have shown up as PENDING. Same error message as yours.
Re: Recalls on GWM - 03/04/2010
WHEN YOU USE ZFAT YOU DONT HAVE COMPLAINT OR FAILURE CODES...IN GWM THEY CALL THEM CAUSE CODES AND COMPLAINT CODES...SO YOULL JUST PASS THOSE UP...
The Cause of Failure - 10/23/2015
... is generally pretty straight forward, as it is the statement from the technician explaining what corrected the customer's concern. The cause of failure, however, is not always well documented. Or, documented at all. To be fair to technicians, the...
Warranty Parts Center - 06/06/2014
... entire center, which included the parts receiving, storage, battery, engine and transmission tear down, and HazMat areas. My first thought during the tour was the importance of organization and safety in the facility. I also took note of the significant...
Fluid and Air Conditioning Leak Analysis - 12/09/2013
... tested.In the Oil Leak Diagnosis page the procedures to find the fluid leak contain examples of what your technician must be documenting to be paid the additional diagnosis time. Procedures listed include:Get the vehicle up to normal operating temperature.Inspect...
Pre-Delivery Inspection - 08/10/2010
... receive their new vehicle in perfect condition. Each vehicle has a specific PDI form that outlines what should be inspected and tested. The form also requires the VIN of the vehicle being inspected, dealer/BAC code, stock number, repair order number,...
July 2013 Recall Update - 07/03/2013
Safety Recall 12180B: Driver Door Switch Short Circuit: GM has expanded safety recall 12180 to include approximately 193,000 additional vehicles in states where customers were already eligible to have their vehicles repaired under special coverage 11323....
Reject of the Month - 11/05/2012
Rejects for excessive parts and other labour hours has caused issues for a dealer in Minnesota. The "What Would You Do" example from the October edition of "Warranty News" presented a concern with a service engine soon light and oil fouled spark plugs. The...
Required Operating Procedures Update - 08/30/2012
... repair line using OLH to pay the technician for the second repair. It is possible the transaction would need to be GM routed due to excessive parts, but that may not be necessary. As always, clear and concise documentation for the replacement of the...
Customer States - 04/13/2012
... noted by the technician and added to the job card and approved by service management, the concern would not be prefaced with "customer states".All too often we get stuck in the habit of doing something the same way over and over, because that is the...
Reject of the Month - 02/07/2012
... warranty. A simple switch from transaction type ZSCT to ZREG corrected the reject. But, it doesn't always work out so easily. GM bulletins may contain detailed condition, cause, and repair instructions for technicians to follow when faced with a...
Service Information and Labour Operations - 08/09/2011
... Information provides labour operations for some repairs in the repair instructions section. Once you have built your vehicle in the main SI screen, select the service manual/bulletins tab, select the category type, select the specific service category...
Coverage Code Tables - 08/09/2011
... will yield several results including powertrain, sublet, diesel, and a coverage code definition document. The first three are basically lists of all of the labour operations for the vehicle listed that fall under that specific coverage. If it's not listed,...
Sublet Basics - 06/08/2011
... the vehicle being repaired and detail of the repair performed. The sublet total should not exceed what the dealership could claim had they performed the repair in house. Best practice: communicate the warranty reimbursement total with the sublet facility...
Labour Operation Overlaps - 09/19/2011
... overlap for future reference.Make Note of Non-Overlaps: There are a few operations out there that would seem like they should overlap but do not. A great example of this is the "B" labour operations for door lock actuators. The labour op for each of...
Vehicle Modification and Warranty Repairs - 11/17/2011
... or tires, and the installation of power chips or non-GM control module calibrations. If your technicians discover a modification or tampering situation, they must contact their service manager. The job card must detail all of the steps taken during...
Updated GM Requirements for Maintenance Services - 01/28/2014
... allow maintenance services to be performed at a different franchise dealership if the customer would be significantly inconvenienced due to the distance involved in going to a same franchise dealership. Cadillac Premium Maintenance services must...
The Delivery Receipt - 04/03/2014
... 2.1.5. If the carrier is present, have the driver and the dealership inspector sign, date the document and retain copies, even if no exceptions are noted. Be sure to note the service agent dealer code, delivery date to the service agent facility, carrier...
Major Assembly Restrictions - 04/03/2014
... cooler flush and record the code for automatic transmission concerns.Complete technician documentation of the assembly condition and cause including any diagnostic trouble codes, symptoms, Scan Tool Snapshots and any other useful observations.Record...
August 2014 Recall Update - 08/05/2014
Safety Recall 12180F: Driver Door Switch Short Circuit: The service procedure has been revised for this bulletin. The procedure for applying the protective coating on the door module has been removed. Vehicles that were previously repaired under the recall...
Warranty 101 - 10/31/2014
... state. When this situation arises at the dealership, the following action must be taken to document the circumstances. The dealership should open a job card to document that the specific recall is open, but the customer has denied completion. As...
Reject of the Month - 06/30/2015
... customer signature must be present on the authorization line of the job card. If you are unable to obtain the customer's signature, service management must state the reason and sign the job card.Add on not pre-approved by service management. Service...
Missed Revenue - Executive Decision - 03/11/2010
... manner in which the warranty administrator must handle the claim.Is this a familiar scenario? Or, does the warranty administrator simply do things one way because it's the way they have always been done?The executive decision or the way it has always...
Re: Same RO, 2 repair attempts - 03/04/2009
... in practice it doesn't always happen. It's one of those rock/hard place deals. If it comes back you'll likely have to B auth and have overlap and another repair for same concern. If it's left open the days add up. Of course, the bulletins often...
Forum - 08/20/2018
... most of the money that you've submitted and been paid for. My commission is based soley on what we received payment for on for warranty parts and labor. PDI labor gets processed internally here to go onto the 261A schedule so that doesn't...
Forum - 10/02/2019
... on some of the computers with the programming code lists and attached them. We are doing exactly what we are supposed to do, the correct modules are being programmed, we have supporting documentation but their "system" doesn't work and they just want...
Administrative Allowance - 06/23/2020
When it comes to revenue in your service department, every dollar counts. Warranty claims processing is a system of policies, procedures, and sometimes infrequent occurrences that involve other departments providing the right information, and because...
Job Card Check List - 05/22/2017
... and consistency is required for every job card and will lessen rejected transactions and reduce what will need to be written off, if not documented correctly. A job card check list will help you accomplish both....
Forum - 09/04/2024
... tech documents the failure and for us in VA whether or not the vehicle has active E2 coverage. I would rather submit an additional line (personally) with the muffler as it's own failure. However if your tech documents that the front pipe failure caused...
The Cause of Failure - 06/26/2024
... words, the technician determined that a specific repair was needed but how did they get there? What was tested and what were the test results? Were there on-board diagnostic trouble codes (DTCs)? What did you see or hear? Technician documentation should...
Forum - 06/01/2023
... the situation where a vehicle shows up with a dead battery and cannot be scanned, the vehicle would require a jump or charge. The vehicle will then require a dongle device scan for the job card write up. The dongle devices support scanning on vehicles...
Forum - 04/12/2023
... You can check out the infomation on Savi that is available on the Warranty Resource Center. I wouldn't think LPO's would need scanned since PDI's do not require it.I hope this helped you a little....
Cadillac XT4 - 04/23/2018
... The youngest group of designers styled and engineered the XT4, creating a crossover that they would want to drive. The new model will be powered by the new 2.0L turbocharged engine with cylinder deactivation and a 9-speed transmission....
Reject of the Month - September 2020 - 08/25/2020
... as described by the customer. Also, the cause/correction comments must accurately summarize what was found to be the cause, how it was found, diagnostic steps performed, and what was done to repair the condition. Vague, coded and/or abbreviated...
Forum - 04/29/2019
I guess that's what's confusing me. I don't know if something has changed or if I never understood it to begin with. I don't remember having so much difficulty with claim types. I thought that for part warranties...
Forum - 04/13/2021
... they aren't in the story I give them the tickets back even if they attach the printouts. Call me whatever you want. To answer your question, the only way to retrieve them if they don't give you printouts (which are way better now) or put them in the...
Re: PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/22/2010
The program is supposed to cover "factory-fill grade of oil" not whatever the customer wants. We are charging the customer the difference of synthetic oil after the $20 mark if the vehicle isn't required to have synthetic per GM. The customer is choosing...
Re: Tire pressure monitors labor ops - 10/16/2008
CC usually doesn't cause rejects unless whatever is used is not a valid CC. Same as FC, won't cause rejects unless it should be specific such as a measurement, a program code, etc. As long as they are valid and don't require specifics you should be...
Forum - 09/14/2017
Does your dealership have its own body shop or do you sublet? If it's sublet then it's pretty easy since you'll use sublet to submit it and just look up the operation for the area that was fixed. If you do your own (like we do) then it is...
Re: Service Agent Installed Warranty - 02/12/2013
... dealer to go with your RO. You'll also need to find out which injector was replaced because it would only cover if the same injector is bad. ...
Re: Complaint Codes - 01/28/2013
... online with ADP and they worked it out. Turns out the downloadable upgrade file had issues and wouldn't update the system correctly. For those of you with ADP who still can't submit due to the complaint code error issue, please contact ADP and ask...
Forum - 02/01/2017
Haha...there's that WHY again! I think part of their job description is to try and be cryptic! All we can do is document, document, document!
Becky - 11/13/2007
... to get paid for the work they did becuase their paperwork isn't complete. Hit their paychecks and you get their attention REALLY fast....
Re: OLD RECALL LISTING ???? - 04/10/2009
[quote] Becky H: .... YOU WILL HAVE TO H ROUTE WHATEVER YOU DO BECAUSE OF THE AGE OF THE VEHICLE [/quote] Since it is a recall I don't think you'll have to H-route. The recall's should pay without H-route regardless of age of vehicle.
Forum - 06/12/2019
... this doc also requires the doc id to be put into the claim in the labor op dependency field. You will put the doc id number in, hit spacebar once, then put the grid location. example: 123456_J7 for doc id 123456 and grid location J7. ...
... state. When this situation arises at the dealership, the following action must be taken to document the circumstances. The dealership should open a job card to document that the specific recall is open, but the customer has denied completion. As...
Reject of the Month - 06/30/2015
... customer signature must be present on the authorization line of the job card. If you are unable to obtain the customer's signature, service management must state the reason and sign the job card.Add on not pre-approved by service management. Service...
Missed Revenue - Executive Decision - 03/11/2010
... manner in which the warranty administrator must handle the claim.Is this a familiar scenario? Or, does the warranty administrator simply do things one way because it's the way they have always been done?The executive decision or the way it has always...
Re: Same RO, 2 repair attempts - 03/04/2009
... in practice it doesn't always happen. It's one of those rock/hard place deals. If it comes back you'll likely have to B auth and have overlap and another repair for same concern. If it's left open the days add up. Of course, the bulletins often...
Forum - 08/20/2018
... most of the money that you've submitted and been paid for. My commission is based soley on what we received payment for on for warranty parts and labor. PDI labor gets processed internally here to go onto the 261A schedule so that doesn't...
Forum - 10/02/2019
... on some of the computers with the programming code lists and attached them. We are doing exactly what we are supposed to do, the correct modules are being programmed, we have supporting documentation but their "system" doesn't work and they just want...
Administrative Allowance - 06/23/2020
When it comes to revenue in your service department, every dollar counts. Warranty claims processing is a system of policies, procedures, and sometimes infrequent occurrences that involve other departments providing the right information, and because...
Job Card Check List - 05/22/2017
... and consistency is required for every job card and will lessen rejected transactions and reduce what will need to be written off, if not documented correctly. A job card check list will help you accomplish both....
Forum - 09/04/2024
... tech documents the failure and for us in VA whether or not the vehicle has active E2 coverage. I would rather submit an additional line (personally) with the muffler as it's own failure. However if your tech documents that the front pipe failure caused...
The Cause of Failure - 06/26/2024
... words, the technician determined that a specific repair was needed but how did they get there? What was tested and what were the test results? Were there on-board diagnostic trouble codes (DTCs)? What did you see or hear? Technician documentation should...
Forum - 06/01/2023
... the situation where a vehicle shows up with a dead battery and cannot be scanned, the vehicle would require a jump or charge. The vehicle will then require a dongle device scan for the job card write up. The dongle devices support scanning on vehicles...
Forum - 04/12/2023
... You can check out the infomation on Savi that is available on the Warranty Resource Center. I wouldn't think LPO's would need scanned since PDI's do not require it.I hope this helped you a little....
Cadillac XT4 - 04/23/2018
... The youngest group of designers styled and engineered the XT4, creating a crossover that they would want to drive. The new model will be powered by the new 2.0L turbocharged engine with cylinder deactivation and a 9-speed transmission....
Reject of the Month - September 2020 - 08/25/2020
... as described by the customer. Also, the cause/correction comments must accurately summarize what was found to be the cause, how it was found, diagnostic steps performed, and what was done to repair the condition. Vague, coded and/or abbreviated...
Forum - 04/29/2019
I guess that's what's confusing me. I don't know if something has changed or if I never understood it to begin with. I don't remember having so much difficulty with claim types. I thought that for part warranties...
Forum - 04/13/2021
... they aren't in the story I give them the tickets back even if they attach the printouts. Call me whatever you want. To answer your question, the only way to retrieve them if they don't give you printouts (which are way better now) or put them in the...
Re: PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/22/2010
The program is supposed to cover "factory-fill grade of oil" not whatever the customer wants. We are charging the customer the difference of synthetic oil after the $20 mark if the vehicle isn't required to have synthetic per GM. The customer is choosing...
Re: Tire pressure monitors labor ops - 10/16/2008
CC usually doesn't cause rejects unless whatever is used is not a valid CC. Same as FC, won't cause rejects unless it should be specific such as a measurement, a program code, etc. As long as they are valid and don't require specifics you should be...
Forum - 09/14/2017
Does your dealership have its own body shop or do you sublet? If it's sublet then it's pretty easy since you'll use sublet to submit it and just look up the operation for the area that was fixed. If you do your own (like we do) then it is...
Re: Service Agent Installed Warranty - 02/12/2013
... dealer to go with your RO. You'll also need to find out which injector was replaced because it would only cover if the same injector is bad. ...
Re: Complaint Codes - 01/28/2013
... online with ADP and they worked it out. Turns out the downloadable upgrade file had issues and wouldn't update the system correctly. For those of you with ADP who still can't submit due to the complaint code error issue, please contact ADP and ask...
Forum - 02/01/2017
Haha...there's that WHY again! I think part of their job description is to try and be cryptic! All we can do is document, document, document!
Becky - 11/13/2007
... to get paid for the work they did becuase their paperwork isn't complete. Hit their paychecks and you get their attention REALLY fast....
Re: OLD RECALL LISTING ???? - 04/10/2009
[quote] Becky H: .... YOU WILL HAVE TO H ROUTE WHATEVER YOU DO BECAUSE OF THE AGE OF THE VEHICLE [/quote] Since it is a recall I don't think you'll have to H-route. The recall's should pay without H-route regardless of age of vehicle.
Forum - 06/12/2019
... this doc also requires the doc id to be put into the claim in the labor op dependency field. You will put the doc id number in, hit spacebar once, then put the grid location. example: 123456_J7 for doc id 123456 and grid location J7. ...
GWM Transaction Submission - 05/28/2020
... For those of you who submit your transactions in GWM, this means that you must type what the technician wrote on the job card in the appropriate fields. Submitting transactions in GWM may take more time, but the advantages are that attachments...
GM Mail Out Reviews - 06/29/2021
... auditor noted that there were no comments detailing the steps taken to support the claimed time. What were the DTC codes? A partial debit was performed for the diagnostic time. In each of the examples, it is clear that diagnostic time can not stand on...
More on Attachments - 03/26/2018
... attachments are a requirement, they do not want documents attached that are NOT a requirement. What types of documents should NOT be attached to the transaction? Unnecessary copies of the job card Copies of bulletins Night drop envelopes SI documents Unnecessary...
Flush Codes on Customer Pay Job Cards - 04/17/2017
... the part warranty isn’t due to the fact that the transmission wasn’t flushed properly. Your technicians should document the flush code on customer pay job cards to prevent possible problems with future part warranty transactions....
Forum - 12/27/2023
... collect all the needed Data, I use the rental form from here and make them fill it in. If they don't get me the information to extend it it doesn't get done. I have them tell me when the customer went in the rental so I can gently remind them but the...
Reject of the Month - May 2024 - 04/23/2024
Error 872: Dongle vehicle data is required for this transaction and not received. All 2010 and newer vehicles, excluding medium duty trucks, Chevrolet City Express and BrightDrop vehicles, that enter the service lane, and result in a warranty...
New Year, New Compliance Initiative - 12/26/2023
... on the pre-write up form requires a physical inspection of the actual mileage by the dealer. What to look for on the job card: the actual customer’s signature (e.g. not the service advisors), service management authorization for stock units,...
Job Card Systems - 09/25/2023
... who have been delegated approval and/or authorization responsibility. Most dealership’s use what is referred to as the hybrid job card system. Hybrid repair order systems are those that utilize any combination of electronic and handwritten entries...
Job Card Attachments - 09/26/2022
... approval on the same invoice copy that shows the technician’s clock time so in that case you would only attach one copy. Often, however, service manager’s write out their OLH approval on the shop/hard copy. OLH must be approved before the...
3 C's - 01/04/2023
... (the Customer Concern); the body (the Cause of Failure); and finally the ending (the Correction). What would a good book be without a beginning, middle, or end? The same holds true for the job card, the 3 C’s provides the narrative that supports...
Service Advisor Vehicle Interface (SAVI) - 01/05/2023
It is anticipated that by mid-2023 GM will begin checking submitted warranty claims for an approved and completed dongle service lane scan (e.g. SAVI, eAdvisor, Tekion). Once the effective date has been announced, claims that are submitted without a dongle...
Continental Replacement Tires - 10/02/2015
... condition. Dealers are instructed to check inventory for recall tires that are specified in the DOT ranges. Only tires that match the tire description, part number, DOT sequence and DOT production periods are part of the recall. Refer to GlobalConnect...
Warranty Policy Deviations - 10/01/2013
... on the job card prior to work being performed. The explanation must specifically describe what the service manager saw or verified upon inspection or road test. Added operation must be indicated on the job card. If this policy is not followed the total...
Certified Pre-Owned Maintenance Changes - 11/18/2013
... is still based on the Oil Life Monitoring System and service advisors are still required to document the percent oil life remaining on the job card. Tire rotations are recommended at 7,500 miles, so for customer convenience, an oil change may be done...
The Rookie Corner - 12/15/2011
... must have a transmission flow code to get a major transmission repair or replacement paid. What many don't realize is that more than just the flow/flush code is required. From bulletin 02-07-30-052G:Machine Displays - After completion of the flush...
Empowerment Options - 08/09/2011
... is determined to be a non-manufacturer's defect to ensure ongoing loyalty. The ZREG transaction would be submitted using the appropriate labour operation from the LTG with customer enthusiasm indicated. Option 2: A ZREG transaction may be submitted for...
Submitting The Right Information The First Time - 08/10/2010
Prior to submitting a transaction, analyze the job card to confirm accurate, thorough 3 C's, time documentation, signatures, authorizations, mileage in/out documentation, supporting documentation, TAC case numbers, SPAC numbers, rental timelines, etc......
Parts Ceiling: Making Adjustments for Additional Parts - 03/10/2011
... reject. Dealing with these claims must be done with caution. Authorization code "P" exercises your empowerment for exceeding the parts ceiling, but additional comments should be added to the repair documentation to fully explain the reason for the additional...
Unsupported Repairs - 11/18/2010
... documentation of the cause of failure. The correction field provides a detailed description of what the technician did to complete the repair. Routed transactions that contain inadequate documentation are susceptible to return by the WSC Specialist for...
Coupons & Certificates - 11/18/2010
... country. Keep the details straight on these changing offers. Below are a few tips that may help your dealership with these programs:Double check your labour operations: Some certificates, such as the maintenance certificates, can have more than one labour...
June 2013 Recall Update - 06/19/2013
... end fitting tabs are fractured, the shift cable must be replaced. Safety Recall 12190A: Fuel Odor or Spotting on Ground: The bulletin has been revised to include the installation of the Recall Identification Label and the completion of a "Proof...
Warranty Performance Analysis - 03/11/2010
... that the service advisor is your technician time salesperson. The technicians should be aware of what is covered by warranty and have the ability to recognize normal operation, alerting and educating the service advisor that no repair is necessary.Parts:...
Warranty Performance Analysis - 05/12/2010
... This can be either a fixed bonus or a percentage. Are wholesale parts discounted to customers and what percentage is used? Is that percentage appropriate for a bonus to the warranty manager?3.) The real reason the dealer was not told about warranty claims...
Warranty Performance Analysis - 02/04/2010
... but that is most often not the case. As experience has shown, undirected employees will do what appears to them to be the most beneficial to themselves with respect to effort, time and money. Most people are honest, and will do the right thing once they...
EV Chargers - 01/04/2023
... stations. Wheelers Chevrolet GMC in Marshfield, WI was the first dealer to participate and Young Chevrolet Cadillac in Owosso, MI was next....
... For those of you who submit your transactions in GWM, this means that you must type what the technician wrote on the job card in the appropriate fields. Submitting transactions in GWM may take more time, but the advantages are that attachments...
GM Mail Out Reviews - 06/29/2021
... auditor noted that there were no comments detailing the steps taken to support the claimed time. What were the DTC codes? A partial debit was performed for the diagnostic time. In each of the examples, it is clear that diagnostic time can not stand on...
More on Attachments - 03/26/2018
... attachments are a requirement, they do not want documents attached that are NOT a requirement. What types of documents should NOT be attached to the transaction? Unnecessary copies of the job card Copies of bulletins Night drop envelopes SI documents Unnecessary...
Flush Codes on Customer Pay Job Cards - 04/17/2017
... the part warranty isn’t due to the fact that the transmission wasn’t flushed properly. Your technicians should document the flush code on customer pay job cards to prevent possible problems with future part warranty transactions....
Forum - 12/27/2023
... collect all the needed Data, I use the rental form from here and make them fill it in. If they don't get me the information to extend it it doesn't get done. I have them tell me when the customer went in the rental so I can gently remind them but the...
Reject of the Month - May 2024 - 04/23/2024
Error 872: Dongle vehicle data is required for this transaction and not received. All 2010 and newer vehicles, excluding medium duty trucks, Chevrolet City Express and BrightDrop vehicles, that enter the service lane, and result in a warranty...
New Year, New Compliance Initiative - 12/26/2023
... on the pre-write up form requires a physical inspection of the actual mileage by the dealer. What to look for on the job card: the actual customer’s signature (e.g. not the service advisors), service management authorization for stock units,...
Job Card Systems - 09/25/2023
... who have been delegated approval and/or authorization responsibility. Most dealership’s use what is referred to as the hybrid job card system. Hybrid repair order systems are those that utilize any combination of electronic and handwritten entries...
Job Card Attachments - 09/26/2022
... approval on the same invoice copy that shows the technician’s clock time so in that case you would only attach one copy. Often, however, service manager’s write out their OLH approval on the shop/hard copy. OLH must be approved before the...
3 C's - 01/04/2023
... (the Customer Concern); the body (the Cause of Failure); and finally the ending (the Correction). What would a good book be without a beginning, middle, or end? The same holds true for the job card, the 3 C’s provides the narrative that supports...
Service Advisor Vehicle Interface (SAVI) - 01/05/2023
It is anticipated that by mid-2023 GM will begin checking submitted warranty claims for an approved and completed dongle service lane scan (e.g. SAVI, eAdvisor, Tekion). Once the effective date has been announced, claims that are submitted without a dongle...
Continental Replacement Tires - 10/02/2015
... condition. Dealers are instructed to check inventory for recall tires that are specified in the DOT ranges. Only tires that match the tire description, part number, DOT sequence and DOT production periods are part of the recall. Refer to GlobalConnect...
Warranty Policy Deviations - 10/01/2013
... on the job card prior to work being performed. The explanation must specifically describe what the service manager saw or verified upon inspection or road test. Added operation must be indicated on the job card. If this policy is not followed the total...
Certified Pre-Owned Maintenance Changes - 11/18/2013
... is still based on the Oil Life Monitoring System and service advisors are still required to document the percent oil life remaining on the job card. Tire rotations are recommended at 7,500 miles, so for customer convenience, an oil change may be done...
The Rookie Corner - 12/15/2011
... must have a transmission flow code to get a major transmission repair or replacement paid. What many don't realize is that more than just the flow/flush code is required. From bulletin 02-07-30-052G:Machine Displays - After completion of the flush...
Empowerment Options - 08/09/2011
... is determined to be a non-manufacturer's defect to ensure ongoing loyalty. The ZREG transaction would be submitted using the appropriate labour operation from the LTG with customer enthusiasm indicated. Option 2: A ZREG transaction may be submitted for...
Submitting The Right Information The First Time - 08/10/2010
Prior to submitting a transaction, analyze the job card to confirm accurate, thorough 3 C's, time documentation, signatures, authorizations, mileage in/out documentation, supporting documentation, TAC case numbers, SPAC numbers, rental timelines, etc......
Parts Ceiling: Making Adjustments for Additional Parts - 03/10/2011
... reject. Dealing with these claims must be done with caution. Authorization code "P" exercises your empowerment for exceeding the parts ceiling, but additional comments should be added to the repair documentation to fully explain the reason for the additional...
Unsupported Repairs - 11/18/2010
... documentation of the cause of failure. The correction field provides a detailed description of what the technician did to complete the repair. Routed transactions that contain inadequate documentation are susceptible to return by the WSC Specialist for...
Coupons & Certificates - 11/18/2010
... country. Keep the details straight on these changing offers. Below are a few tips that may help your dealership with these programs:Double check your labour operations: Some certificates, such as the maintenance certificates, can have more than one labour...
June 2013 Recall Update - 06/19/2013
... end fitting tabs are fractured, the shift cable must be replaced. Safety Recall 12190A: Fuel Odor or Spotting on Ground: The bulletin has been revised to include the installation of the Recall Identification Label and the completion of a "Proof...
Warranty Performance Analysis - 03/11/2010
... that the service advisor is your technician time salesperson. The technicians should be aware of what is covered by warranty and have the ability to recognize normal operation, alerting and educating the service advisor that no repair is necessary.Parts:...
Warranty Performance Analysis - 05/12/2010
... This can be either a fixed bonus or a percentage. Are wholesale parts discounted to customers and what percentage is used? Is that percentage appropriate for a bonus to the warranty manager?3.) The real reason the dealer was not told about warranty claims...
Warranty Performance Analysis - 02/04/2010
... but that is most often not the case. As experience has shown, undirected employees will do what appears to them to be the most beneficial to themselves with respect to effort, time and money. Most people are honest, and will do the right thing once they...
EV Chargers - 01/04/2023
... stations. Wheelers Chevrolet GMC in Marshfield, WI was the first dealer to participate and Young Chevrolet Cadillac in Owosso, MI was next....
Service Information - 10/28/2022
... A big part of learning the ins and outs of warranty is knowing how to use the tools at your disposal. Learning how and when to use the available warranty tools can make a difference in the quality of claim submissions and possibly a reduction in errors...
Vehicle History File and Record Retention - 09/26/2024
Both paper filing and scanning of job cards, including any supporting documentation associated with the warranty repair, is a task that shouldn’t be taken lightly. The longer this paperwork is not entered in its appropriate place, the greater the...
Forum - 08/28/2018
... put it on the job card for when I flag them the time. I also make sure that they understand what kind of information we'll need for the claim so that it's there and ready for me once they're done with the job. Once they're done, I flag them...
Re: Over The Counter Part Warranties - 07/10/2008
ON CT-B YOU DON'T NEED A VIN TO SUBMIT AS LONG AS YOUR NOT TRYING TO COLLECT LABOR BUT WILL ONLY PAY 30% MARK-UP ON PART. SINCE ITS ON A 1987 MODEL THATS ALL YOU'D GET ANYWAY. STILL HAVE TO USE AUTH G. BUT YOU DON'T HAVE TO H-RTE.
Bumper-to-Bumper Warranty coverage? - 11/22/2016
... covered under bumper to bumper and I don't know how to find out and feel bad saying "I don't know, you'll have to ask our Manager". ...
Re: Transmission diagnostic worksheet? - 09/02/2015
So I think what you're mentioning seeing is what it states in the GWM Manual: "Supporting documentation includes but is not limited to; sublet invoices, alignment printout, diagnostic worksheets, delivery receipt, test equipment printouts." (If you look...
Re: LABOR ONLY OPS AND LABOR DEPENDANCY FIELD - 05/02/2012
Yeah, I don't think it actually matters what you type into the dependency field if it shows up, just that you put something there. Now obviously you'll put in the correct information as needed but if you don't add the coordinates to the line then there's...
Forum - 02/01/2017
... mentioned to multiple people at the DBC (who I was told actually writes the bulletins) that it would be nice if they added a brief description of the coverage next to the speical coverage bulletin number like they do wtih recalls. Also, you don't...
Forum - 08/08/2017
The only Service Contract claim I've done is for GMPP. If that is what you're Service Contract is, they only pay List price, not cost. We use PBS and when selecting what kind of claim on the RO, you have to select WGPC, NOT W. Then the...
Re: Follow Up Phone Calls - 04/14/2008
... TYPES OF WARRANTY CLAIMS. ITS INTERESTING MAKING THESE CALLS, IF A CUSTOMER IS DISSATISFIED FOR WHATEVER REASON, HE/SHE WILL PROVIDE DISSATISFACTION TO THE ONE MAKING THE CALLS, VS DEPARTMENTS OR MANAGEMENT. THIS GIVES FEEDBACK FOR ALL DEPARTMENTS GREATLY...
Re: PRE-GWM RENTAL REJECT RESUBMISSION ??? - 03/11/2010
... for debiting/adding to a claim that paid in WINS now that you're on Global. Hope this is what you're after!...
WPC Process Overview - 12/26/2023
... determined that the part was not defective, the dealership will receive a debit. All related documentation including a copy of the WPC return request, proof of shipment, and the printed Shipping Label from the GWM system, must be attached to the...
Fuel and Public Transportation Reimbursement - 04/17/2017
GM’s Courtesy Transportation Program offers four different options for your warranty customers. The most common options are providing your customer a rental vehicle or a shuttle to/from their desired destination. Lesser known options include...
Tips from a Mail Out Review - 08/22/2022
... The cause statement should identify why the gasket or seal leaks or why the front end is noisy. If your store wasn’t selected this time for a MOR, you may wish to proactively pull 10-15 warranty job cards to perform an internal compliance review....
Transaction Submission - 05/25/2022
... submission. For those that submit transactions through GWM, this means that you must type what the technician wrote on the job card in the appropriate fields of the transaction....
Warranty Parts Center Paperwork - 02/27/2020
When the Warranty Parts Center requests parts be returned for evaluation, equally important is the paper documentation. Job Card Information is critical to analyzing product issues. Detailed concern, cause, and failure contained in the job card helps...
March 2013 Recall Update - 03/11/2013
... a condition in which the power steering cooler line may leak or split.Safety Recall 12180 - Driver Door Switch Short Circuit: Approximately 267,000 Chevrolet TrailBlazer EXT and GMC Envoy XL 2006 model year and Buick Rainier, Chevrolet TrailBlazer, and...
Poor Fuel Mileage - 03/08/2012
... are far more common than they used to be and people tend to start their car sooner than they would if they had to go out and manually start their car. The heater and air conditioning (used for defrosting and used on high during warm up) use will decrease...
Checking Tires - 10/13/2010
... service?I like a clean environment and if I can do my part to reduce greenhouse gasses, I'm in. What is most important though is that my tires are inflated to where they should be so that my vehicle is safe to drive. ...
Warranty Performance Analysis - 08/10/2010
... only reasons for debit of individual claims. Here are some general suggestions to supplement what has been covered so far in this series of articles.Insure that all of the personnel involved in warranty administration are capable and equipped to perform...
A Pending Debit - 12/15/2011
... torn down at the WPC and it was determined that the unit was definitely repairable and the repair would have been less costly. While the PQC did approve replacement of the transmission, approval was based on the technician's repair vs replace estimate,...
Using OLH for Diagnosis: When is it appropriate? - 10/14/2011
... when diagnostic time is normally appropriate for a repair. This may lead some of you to ask, "What about the repairs that are not so straight forward or don't account for diagnostic time?" This is where the second resource comes in. The second resource...
Service Management: Sign, Date, Time, & Explain - 10/03/2014
... be paid when a repair was not made.Any customer reimbursement. Sign, date, time, and explain what the reimbursement is for.Job cards without a customer signature. It should be very rare that a customer does not sign a job card. If it happens, the service...
Exterior Labour Operation Transaction Requirements - 05/09/2014
... the two-digit code that represents how many millimeters the adjustment was. The final two-digits would be 00, for not applicable, if there was not an adjustment made up and down. With detailed information documented by the technician in the correction...
Remember These Labor Operations? - 06/02/2015
... information with the claim submission. The labor operations are as follows:1411232 front side door adjustment1412512 rear side door adjustment1440244 front bumper fascia color/clear coat1410052 hood adjustment1420452 front bumper adjustment1440254 front...
... A big part of learning the ins and outs of warranty is knowing how to use the tools at your disposal. Learning how and when to use the available warranty tools can make a difference in the quality of claim submissions and possibly a reduction in errors...
Vehicle History File and Record Retention - 09/26/2024
Both paper filing and scanning of job cards, including any supporting documentation associated with the warranty repair, is a task that shouldn’t be taken lightly. The longer this paperwork is not entered in its appropriate place, the greater the...
Forum - 08/28/2018
... put it on the job card for when I flag them the time. I also make sure that they understand what kind of information we'll need for the claim so that it's there and ready for me once they're done with the job. Once they're done, I flag them...
Re: Over The Counter Part Warranties - 07/10/2008
ON CT-B YOU DON'T NEED A VIN TO SUBMIT AS LONG AS YOUR NOT TRYING TO COLLECT LABOR BUT WILL ONLY PAY 30% MARK-UP ON PART. SINCE ITS ON A 1987 MODEL THATS ALL YOU'D GET ANYWAY. STILL HAVE TO USE AUTH G. BUT YOU DON'T HAVE TO H-RTE.
Bumper-to-Bumper Warranty coverage? - 11/22/2016
... covered under bumper to bumper and I don't know how to find out and feel bad saying "I don't know, you'll have to ask our Manager". ...
Re: Transmission diagnostic worksheet? - 09/02/2015
So I think what you're mentioning seeing is what it states in the GWM Manual: "Supporting documentation includes but is not limited to; sublet invoices, alignment printout, diagnostic worksheets, delivery receipt, test equipment printouts." (If you look...
Re: LABOR ONLY OPS AND LABOR DEPENDANCY FIELD - 05/02/2012
Yeah, I don't think it actually matters what you type into the dependency field if it shows up, just that you put something there. Now obviously you'll put in the correct information as needed but if you don't add the coordinates to the line then there's...
Forum - 02/01/2017
... mentioned to multiple people at the DBC (who I was told actually writes the bulletins) that it would be nice if they added a brief description of the coverage next to the speical coverage bulletin number like they do wtih recalls. Also, you don't...
Forum - 08/08/2017
The only Service Contract claim I've done is for GMPP. If that is what you're Service Contract is, they only pay List price, not cost. We use PBS and when selecting what kind of claim on the RO, you have to select WGPC, NOT W. Then the...
Re: Follow Up Phone Calls - 04/14/2008
... TYPES OF WARRANTY CLAIMS. ITS INTERESTING MAKING THESE CALLS, IF A CUSTOMER IS DISSATISFIED FOR WHATEVER REASON, HE/SHE WILL PROVIDE DISSATISFACTION TO THE ONE MAKING THE CALLS, VS DEPARTMENTS OR MANAGEMENT. THIS GIVES FEEDBACK FOR ALL DEPARTMENTS GREATLY...
Re: PRE-GWM RENTAL REJECT RESUBMISSION ??? - 03/11/2010
... for debiting/adding to a claim that paid in WINS now that you're on Global. Hope this is what you're after!...
WPC Process Overview - 12/26/2023
... determined that the part was not defective, the dealership will receive a debit. All related documentation including a copy of the WPC return request, proof of shipment, and the printed Shipping Label from the GWM system, must be attached to the...
Fuel and Public Transportation Reimbursement - 04/17/2017
GM’s Courtesy Transportation Program offers four different options for your warranty customers. The most common options are providing your customer a rental vehicle or a shuttle to/from their desired destination. Lesser known options include...
Tips from a Mail Out Review - 08/22/2022
... The cause statement should identify why the gasket or seal leaks or why the front end is noisy. If your store wasn’t selected this time for a MOR, you may wish to proactively pull 10-15 warranty job cards to perform an internal compliance review....
Transaction Submission - 05/25/2022
... submission. For those that submit transactions through GWM, this means that you must type what the technician wrote on the job card in the appropriate fields of the transaction....
Warranty Parts Center Paperwork - 02/27/2020
When the Warranty Parts Center requests parts be returned for evaluation, equally important is the paper documentation. Job Card Information is critical to analyzing product issues. Detailed concern, cause, and failure contained in the job card helps...
March 2013 Recall Update - 03/11/2013
... a condition in which the power steering cooler line may leak or split.Safety Recall 12180 - Driver Door Switch Short Circuit: Approximately 267,000 Chevrolet TrailBlazer EXT and GMC Envoy XL 2006 model year and Buick Rainier, Chevrolet TrailBlazer, and...
Poor Fuel Mileage - 03/08/2012
... are far more common than they used to be and people tend to start their car sooner than they would if they had to go out and manually start their car. The heater and air conditioning (used for defrosting and used on high during warm up) use will decrease...
Checking Tires - 10/13/2010
... service?I like a clean environment and if I can do my part to reduce greenhouse gasses, I'm in. What is most important though is that my tires are inflated to where they should be so that my vehicle is safe to drive. ...
Warranty Performance Analysis - 08/10/2010
... only reasons for debit of individual claims. Here are some general suggestions to supplement what has been covered so far in this series of articles.Insure that all of the personnel involved in warranty administration are capable and equipped to perform...
A Pending Debit - 12/15/2011
... torn down at the WPC and it was determined that the unit was definitely repairable and the repair would have been less costly. While the PQC did approve replacement of the transmission, approval was based on the technician's repair vs replace estimate,...
Using OLH for Diagnosis: When is it appropriate? - 10/14/2011
... when diagnostic time is normally appropriate for a repair. This may lead some of you to ask, "What about the repairs that are not so straight forward or don't account for diagnostic time?" This is where the second resource comes in. The second resource...
Service Management: Sign, Date, Time, & Explain - 10/03/2014
... be paid when a repair was not made.Any customer reimbursement. Sign, date, time, and explain what the reimbursement is for.Job cards without a customer signature. It should be very rare that a customer does not sign a job card. If it happens, the service...
Exterior Labour Operation Transaction Requirements - 05/09/2014
... the two-digit code that represents how many millimeters the adjustment was. The final two-digits would be 00, for not applicable, if there was not an adjustment made up and down. With detailed information documented by the technician in the correction...
Remember These Labor Operations? - 06/02/2015
... information with the claim submission. The labor operations are as follows:1411232 front side door adjustment1412512 rear side door adjustment1440244 front bumper fascia color/clear coat1410052 hood adjustment1420452 front bumper adjustment1440254 front...
March 2015 Recall Update - 02/23/2015
... of the recall has been released. The recall affects certain 2013 Buick Encore, Cadillac ATS 4-door, and Chevrolet Trax vehicles as well as vehicles that were serviced with a suspect part: 2013-2014 Buick Encore, Cadillac ATS 4-door, and 2014 Cadillac...
Verifying The Repair Process - 04/28/2016
... gaskets, 9 quarts of oil and filter are included. Have questions to substantiate the repair? What resources can you use to identify discrepancies? To verify the repair process, access the Labor Time Guide link in SI after entering the VIN or selecting...
Reject of the Month - 04/08/2016
... battery tag was not maintained with the job card. The second scenario involves accurate time documentation for requesting OLH. The technician performed an extensive repair with extenuating circumstances that involved OLH. The technician had the...
Add-On Authorization - 06/27/2016
Service management must document the date, time, signature/initials, and explain in detail what was inspected and why the additional repair is needed on the job card prior to work being performed. The technician must have individual and specific on/off...
Dealership Empowerment - 01/11/2016
... going above and beyond, take a look at the goodwill tools GM empowers service managers with and do what it takes to make it right by your customer. Customer retention is more than giving the customer what they expect; it's about exceeding...
Service Policies & Procedures Recent Updates - 01/11/2016
... go through a review process that required the Service Agent to provide a business case explaining what has been done to correct the processes in the dealership that caused the claim to go over 60 days. With the longer filing time limits, service agents...
Suspected Tampering or Vehicle Modification - 03/26/2015
... to include the 2015-2016 model years. The bulletin provides detail on labor operation 0600014: documentation of vehicle tampering or non-GM vehicle modifications. The labor operation is used to reimburse the dealership for the time used to identify and...
The Warranty Support Center - 10/02/2015
... transactions for review due to errors, focus on those errors when entering comments, as well as what the claim requires for payment.Keep in mind that sometimes it's the little things that cause claims to be returned. Those little things being customer...
SI Keyword/Labor Operation Search - 07/29/2015
... was an anomaly with the Keyword search function in SI. The search was defaulting to "titles" and would not maintain a change to "documents" as it was designed. The anomaly has now been resolved; the system maintained search default is now "docu...
Recall 14116 & 14117 EPS - 10/31/2014
... two recalls for those vehicles with adjustable foot pedals (RPO Code PDC). Technicians should document on the job card when there is a vehicle being repaired with adjustable foot pedals. This documentation will ensure that the add is taken when appropriate...
Powertrain/Drivetrain Assembly - 11/25/2014
... is necessary to either repair or replace an engine, transmission, or transfer case. A copy of the documentation must be retained with the vehicle service history file. When it is determined that the component requires replacement, a copy of the documentation...
Authorization Codes - 01/10/2014
... of every authorization code, a thorough explanation of why the transaction should be paid must be documented on the job card by the service manager. Service management empowerment varies from service agent to service agent, but every service manager...
Chevrolet Courtesy Transportation Program - 12/09/2013
... on the changes to the program. The guide lists vehicles that can be put in the program as well as what the cash allowance is for doing so. To be eligible for the cash allowance, all vehicles must satisfy one of the following required retention periods:Accumulate...
The Economy & Paint Colors - 10/14/2011
When the economy is doing well people tend to buy brighter colored vehicles and are more expressive. When the economy is down people tend to be more conservative in their choices. Maybe that's why it seems as though there is a higher percent of silver...
Brake Burnish - 06/08/2011
... than 0.2 hours. Remember that there are four key steps to a successful brake service: measure and document pre-service rotor thickness; properly clean all brake corner mating surfaces; properly clean up/refinish rotor; measure and document post service...
Product Field Action Reimbursements - 06/08/2011
... claim 0.2 administrative allowance in the appropriate labor box.There may be circumstances that would cause the service agent to deny customer reimbursement. Denial could be due to a number of reasons. Bulletin 11-00-89-004 lists the following examples...
A Little Automotive Humor - 06/07/2010
... was a well-known heart surgeon. He asked the surgeon, "Hey doc, I can open up the 'heart' of your car - the engine - and replace valves and other necessary parts so that it is running as good as new. How come I get paid peanuts and you make the really...
Cold Weather Woes - 10/13/2010
Fall is here and winter is just around the corner. As such, your service department may start seeing an increase of customers with concerns of their TPM light or "low tire light" being on. To ensure that these customer concerns are addressed appropriately...
Flush Codes and the PQC - 10/13/2010
When contacting PQC to close a transmission claim the dealer should document the flow, temperature range, and cycle from the transmission on the job card. There may be instances when the PQC flush code matrix does not match the dealer's flow rates. PQC...
The Service Advisor - 03/10/2011
... won't be profitable. But being treated in a caring manner and building trust with customers is what brings them back to your dealership again and again, even when it isn't as convenient as going somewhere else. It has become increasingly difficult to...
Open Recalls - 05/02/2012
... Select the Open Vehicle Report link to view, print or download the most current report for your dealership.0%, 83%, 59%, 70%, 79%...the Field Action Completion Percentage for five random dealers. The Field Action Completion Percentage goal for all five...
Transmission Replacements and Contacting the PQC - 08/09/2012
... a repair, but for customer satisfaction reasons the decision is made to perform a replacement with your DMA. Keep in mind that GM will be tracking your performance which will impact your dealership's retention of this empowerment.Select dealers were...
November 2012 Recall Update - 11/05/2012
Upcoming Safety Recall 12071 - Power Window Master Switch Failure: Certain 2009 Pontiac Vibe vehicles produced through December 31, 2008, may be involved in an upcoming recall on the power window master switch. The Vibe was engineered and designed by...
GWM Transaction Summary Report - 02/04/2010
... in the summary report. To view the transaction the dealer must access the GWM web application to download the complete transaction summary. The View Transaction Summary Report is located within the Reconcile Results tab of GWM. The dealer may select...
Warranty Performance Analysis - 01/06/2010
... thinking he turned and took it from his tool box. When the auditor had it in hand, he realized what he had done and then blushed a bright red.The auditor researched all of his claims for the year which contained the failure code for the plugged catalyst....
... of the recall has been released. The recall affects certain 2013 Buick Encore, Cadillac ATS 4-door, and Chevrolet Trax vehicles as well as vehicles that were serviced with a suspect part: 2013-2014 Buick Encore, Cadillac ATS 4-door, and 2014 Cadillac...
Verifying The Repair Process - 04/28/2016
... gaskets, 9 quarts of oil and filter are included. Have questions to substantiate the repair? What resources can you use to identify discrepancies? To verify the repair process, access the Labor Time Guide link in SI after entering the VIN or selecting...
Reject of the Month - 04/08/2016
... battery tag was not maintained with the job card. The second scenario involves accurate time documentation for requesting OLH. The technician performed an extensive repair with extenuating circumstances that involved OLH. The technician had the...
Add-On Authorization - 06/27/2016
Service management must document the date, time, signature/initials, and explain in detail what was inspected and why the additional repair is needed on the job card prior to work being performed. The technician must have individual and specific on/off...
Dealership Empowerment - 01/11/2016
... going above and beyond, take a look at the goodwill tools GM empowers service managers with and do what it takes to make it right by your customer. Customer retention is more than giving the customer what they expect; it's about exceeding...
Service Policies & Procedures Recent Updates - 01/11/2016
... go through a review process that required the Service Agent to provide a business case explaining what has been done to correct the processes in the dealership that caused the claim to go over 60 days. With the longer filing time limits, service agents...
Suspected Tampering or Vehicle Modification - 03/26/2015
... to include the 2015-2016 model years. The bulletin provides detail on labor operation 0600014: documentation of vehicle tampering or non-GM vehicle modifications. The labor operation is used to reimburse the dealership for the time used to identify and...
The Warranty Support Center - 10/02/2015
... transactions for review due to errors, focus on those errors when entering comments, as well as what the claim requires for payment.Keep in mind that sometimes it's the little things that cause claims to be returned. Those little things being customer...
SI Keyword/Labor Operation Search - 07/29/2015
... was an anomaly with the Keyword search function in SI. The search was defaulting to "titles" and would not maintain a change to "documents" as it was designed. The anomaly has now been resolved; the system maintained search default is now "docu...
Recall 14116 & 14117 EPS - 10/31/2014
... two recalls for those vehicles with adjustable foot pedals (RPO Code PDC). Technicians should document on the job card when there is a vehicle being repaired with adjustable foot pedals. This documentation will ensure that the add is taken when appropriate...
Powertrain/Drivetrain Assembly - 11/25/2014
... is necessary to either repair or replace an engine, transmission, or transfer case. A copy of the documentation must be retained with the vehicle service history file. When it is determined that the component requires replacement, a copy of the documentation...
Authorization Codes - 01/10/2014
... of every authorization code, a thorough explanation of why the transaction should be paid must be documented on the job card by the service manager. Service management empowerment varies from service agent to service agent, but every service manager...
Chevrolet Courtesy Transportation Program - 12/09/2013
... on the changes to the program. The guide lists vehicles that can be put in the program as well as what the cash allowance is for doing so. To be eligible for the cash allowance, all vehicles must satisfy one of the following required retention periods:Accumulate...
The Economy & Paint Colors - 10/14/2011
When the economy is doing well people tend to buy brighter colored vehicles and are more expressive. When the economy is down people tend to be more conservative in their choices. Maybe that's why it seems as though there is a higher percent of silver...
Brake Burnish - 06/08/2011
... than 0.2 hours. Remember that there are four key steps to a successful brake service: measure and document pre-service rotor thickness; properly clean all brake corner mating surfaces; properly clean up/refinish rotor; measure and document post service...
Product Field Action Reimbursements - 06/08/2011
... claim 0.2 administrative allowance in the appropriate labor box.There may be circumstances that would cause the service agent to deny customer reimbursement. Denial could be due to a number of reasons. Bulletin 11-00-89-004 lists the following examples...
A Little Automotive Humor - 06/07/2010
... was a well-known heart surgeon. He asked the surgeon, "Hey doc, I can open up the 'heart' of your car - the engine - and replace valves and other necessary parts so that it is running as good as new. How come I get paid peanuts and you make the really...
Cold Weather Woes - 10/13/2010
Fall is here and winter is just around the corner. As such, your service department may start seeing an increase of customers with concerns of their TPM light or "low tire light" being on. To ensure that these customer concerns are addressed appropriately...
Flush Codes and the PQC - 10/13/2010
When contacting PQC to close a transmission claim the dealer should document the flow, temperature range, and cycle from the transmission on the job card. There may be instances when the PQC flush code matrix does not match the dealer's flow rates. PQC...
The Service Advisor - 03/10/2011
... won't be profitable. But being treated in a caring manner and building trust with customers is what brings them back to your dealership again and again, even when it isn't as convenient as going somewhere else. It has become increasingly difficult to...
Open Recalls - 05/02/2012
... Select the Open Vehicle Report link to view, print or download the most current report for your dealership.0%, 83%, 59%, 70%, 79%...the Field Action Completion Percentage for five random dealers. The Field Action Completion Percentage goal for all five...
Transmission Replacements and Contacting the PQC - 08/09/2012
... a repair, but for customer satisfaction reasons the decision is made to perform a replacement with your DMA. Keep in mind that GM will be tracking your performance which will impact your dealership's retention of this empowerment.Select dealers were...
November 2012 Recall Update - 11/05/2012
Upcoming Safety Recall 12071 - Power Window Master Switch Failure: Certain 2009 Pontiac Vibe vehicles produced through December 31, 2008, may be involved in an upcoming recall on the power window master switch. The Vibe was engineered and designed by...
GWM Transaction Summary Report - 02/04/2010
... in the summary report. To view the transaction the dealer must access the GWM web application to download the complete transaction summary. The View Transaction Summary Report is located within the Reconcile Results tab of GWM. The dealer may select...
Warranty Performance Analysis - 01/06/2010
... thinking he turned and took it from his tool box. When the auditor had it in hand, he realized what he had done and then blushed a bright red.The auditor researched all of his claims for the year which contained the failure code for the plugged catalyst....
Attachments - 02/27/2020
... in size. Files must be saved in one of the following formats: PDF, JPEG, TIFF, or DOC. Indicate what the file is by naming it appropriately (e.g. sublet invoice, rental invoice, technician time documentation). Avoid using special characters or symbols...
Strategy Based Diagnostics - 08/27/2019
... operates and may need an explanation. If the customer is dissatisfied with the explanation, GM would like a Field Product Report filed that documents why the customer is dissatisfied with the particular situation. See bulletin 02-00-89-002 for more information...
Owner Manual & NVLW - 06/23/2020
... the New Vehicle Limited Warranty link from the Documents list. The document provides details on what is/isn’t covered, tire pro-rate charts, accessory and sheet metal coverage, what is not covered information, and even calls out those items that...
Mail Out Review Trends: Diagnostic Time - 07/30/2020
Claimed electrical diagnosis must be supported by technician documentation and separate time punches, as well as an electrical issue requiring diagnosis. Those labor operations that contain diagnostic time will specify that it is for electrical diagnosis....
Diagnostics - Incorrect/Missing - 05/25/2022
All relevant observations for the cause of failure must be documented, including DTC’s, measurements, specifications, etc. Deviations occur when claimed variable diagnostic time is not supported with technician comments or test procedures or the...
Time Records - Insufficient - 05/25/2022
Technician time documentation must reflect actual and accurate time that technician worked on the vehicle. The time must also be reasonable for the repairs performed. Deviations occur when the time stamps do not show elapsed time or only a few minutes...
Reject of the Month - July 2022 - 06/20/2022
... authorization, time documentation, etc). Additionally, when naming attached files, specify what the files are, for example: sublet invoice, tow bill, time documentation. When attaching time punch documentation, make sure that the punch times are leg...
Warranty Resource Center - 04/26/2022
The Warranty Resource Center application in GlobalConnect houses all of your warranty resources in one place. Take advantage of all it has to offer by launching the app from the GlobalConnect App Center. The recently improved app has been designed...
Paint Blending/Tinting - 06/29/2021
... to the term “Paint Code” and can be found to the right of each labor operation. To see what dollar amount the two-letter code represents, refer to the Introduction section and select Material Allowance Conversion Chart -- Paint Finish (US)....
Pre-Delivery Scratches - 12/29/2020
During the Pre-Delivery Inspection while inspecting the surfaces for appearance, inspect the rear side door window on Buick Encore GX and Chevrolet Trailblazer vehicles for scratches or blemishes. The technician should make sure that the glass is damage...
WPC Part Returns - 01/23/2017
The service agent must highlight the transaction number and place the folded documentation in the plastic packing bag with the highlighted transaction number facing outward. The bag containing required documentation must be securely attached to the a...
Wiring and Connector Labor Operations - 02/17/2017
... the additional information required, and helpful notes describing the type of repair that would align with the labor operation chosen. With the exception of 4530940, Harness Replacement, which pays up to 2.0, all of the labor operations have a...
Warranty Parts Center - 10/26/2016
... Document appropriately and claim in the "admin allowance" field in the net items section.If you would like more information regarding the Warranty Parts Center, refer to bulletin 99-00-89-019. ...
Wiring Repair Data Entry - 12/21/2017
When a wiring labor operation requires entry of the document ID and grid location, the proper data entry format is as follows: 1234567 A2. With 1234567 representing the document ID and A2 representing the grid location.
Attachments - 09/27/2017
... attachments to transactions prior to submission. Attachments may include Programming Results, time documentation, pictures, or any other electronic document. To do so, select the Add Attachment button just prior to submitting the transaction for payment....
Reject of the Month - 07/23/2018
... information. On more than one occasion the date was either missing or inaccurate. Technician time documentation that preceded the job card open date/time. For example, the subject job card was opened on 1/25/2018 at 8:52 am with the first time punch...
Service Agent Records in Support of Warranty Transactions - 04/22/2019
... other services performed. When this occurs, the service agent will be advised as to the specific documents needed and the format for which the information is to be provided. Service agent must be able to produce, in paper form, the originals, or genuine...
Mail Out Review - 05/29/2019
... in the review. For example, if 15 job cards are included in the review, upload all necessary documents and save it to a file for that specific VIN, creating 15 unique files. Name the file by job card number. Uploaded documents are reviewed for polic...
The Warranty Resource Center - 04/25/2023
... Advisor Vehicle Interface (SAVI), P&P Manuals and IVH. There are currently numerous SAVI/dongle device resources available in the WRC. The Transaction Troubleshooting section includes helpful information on addressing error message 872: Dongle...
Add on Repairs - 04/25/2023
... other supporting documentation. The service manager’s explanation must specifically describe what was seen or verified upon inspection or road test. Multiple additional concerns must each contain the approval. The service manager, service advisor,...
Chevrolet EV Dealers - 06/27/2023
A field team has been put into place to review and document dealer progress towards sales and service EV readiness. The team will be performing compliance reviews to assess readiness to sell and service EVs through the month of July. The reviews will...
Reject of the Month - June 2023 - 05/23/2023
... there should be documentation supporting the trained technician. If that was the case, the dealer would need to supply copies of the time punch documentation on the job card and a way to match the dealership’s technician ID to the GMIN/technician...
Forum - 11/13/2024
... I submit for the WCP or flooring first and then the recall itself when the repair is done. If you don't submit for the WCP before the recall it will have to be h routed....
Service Technical Bulletin Updates - 05/30/2024
... and the additional information required when they are used, such as the harness routing view Document ID, grid location and/or SI connector end view Document ID number. When one of the electrical labor operations contained within the bulletin are used...
Forum - 11/09/2023
I wouldn't. I would use the failed programming as diag, since he won't be diagnosing it when the part comes in
... in size. Files must be saved in one of the following formats: PDF, JPEG, TIFF, or DOC. Indicate what the file is by naming it appropriately (e.g. sublet invoice, rental invoice, technician time documentation). Avoid using special characters or symbols...
Strategy Based Diagnostics - 08/27/2019
... operates and may need an explanation. If the customer is dissatisfied with the explanation, GM would like a Field Product Report filed that documents why the customer is dissatisfied with the particular situation. See bulletin 02-00-89-002 for more information...
Owner Manual & NVLW - 06/23/2020
... the New Vehicle Limited Warranty link from the Documents list. The document provides details on what is/isn’t covered, tire pro-rate charts, accessory and sheet metal coverage, what is not covered information, and even calls out those items that...
Mail Out Review Trends: Diagnostic Time - 07/30/2020
Claimed electrical diagnosis must be supported by technician documentation and separate time punches, as well as an electrical issue requiring diagnosis. Those labor operations that contain diagnostic time will specify that it is for electrical diagnosis....
Diagnostics - Incorrect/Missing - 05/25/2022
All relevant observations for the cause of failure must be documented, including DTC’s, measurements, specifications, etc. Deviations occur when claimed variable diagnostic time is not supported with technician comments or test procedures or the...
Time Records - Insufficient - 05/25/2022
Technician time documentation must reflect actual and accurate time that technician worked on the vehicle. The time must also be reasonable for the repairs performed. Deviations occur when the time stamps do not show elapsed time or only a few minutes...
Reject of the Month - July 2022 - 06/20/2022
... authorization, time documentation, etc). Additionally, when naming attached files, specify what the files are, for example: sublet invoice, tow bill, time documentation. When attaching time punch documentation, make sure that the punch times are leg...
Warranty Resource Center - 04/26/2022
The Warranty Resource Center application in GlobalConnect houses all of your warranty resources in one place. Take advantage of all it has to offer by launching the app from the GlobalConnect App Center. The recently improved app has been designed...
Paint Blending/Tinting - 06/29/2021
... to the term “Paint Code” and can be found to the right of each labor operation. To see what dollar amount the two-letter code represents, refer to the Introduction section and select Material Allowance Conversion Chart -- Paint Finish (US)....
Pre-Delivery Scratches - 12/29/2020
During the Pre-Delivery Inspection while inspecting the surfaces for appearance, inspect the rear side door window on Buick Encore GX and Chevrolet Trailblazer vehicles for scratches or blemishes. The technician should make sure that the glass is damage...
WPC Part Returns - 01/23/2017
The service agent must highlight the transaction number and place the folded documentation in the plastic packing bag with the highlighted transaction number facing outward. The bag containing required documentation must be securely attached to the a...
Wiring and Connector Labor Operations - 02/17/2017
... the additional information required, and helpful notes describing the type of repair that would align with the labor operation chosen. With the exception of 4530940, Harness Replacement, which pays up to 2.0, all of the labor operations have a...
Warranty Parts Center - 10/26/2016
... Document appropriately and claim in the "admin allowance" field in the net items section.If you would like more information regarding the Warranty Parts Center, refer to bulletin 99-00-89-019. ...
Wiring Repair Data Entry - 12/21/2017
When a wiring labor operation requires entry of the document ID and grid location, the proper data entry format is as follows: 1234567 A2. With 1234567 representing the document ID and A2 representing the grid location.
Attachments - 09/27/2017
... attachments to transactions prior to submission. Attachments may include Programming Results, time documentation, pictures, or any other electronic document. To do so, select the Add Attachment button just prior to submitting the transaction for payment....
Reject of the Month - 07/23/2018
... information. On more than one occasion the date was either missing or inaccurate. Technician time documentation that preceded the job card open date/time. For example, the subject job card was opened on 1/25/2018 at 8:52 am with the first time punch...
Service Agent Records in Support of Warranty Transactions - 04/22/2019
... other services performed. When this occurs, the service agent will be advised as to the specific documents needed and the format for which the information is to be provided. Service agent must be able to produce, in paper form, the originals, or genuine...
Mail Out Review - 05/29/2019
... in the review. For example, if 15 job cards are included in the review, upload all necessary documents and save it to a file for that specific VIN, creating 15 unique files. Name the file by job card number. Uploaded documents are reviewed for polic...
The Warranty Resource Center - 04/25/2023
... Advisor Vehicle Interface (SAVI), P&P Manuals and IVH. There are currently numerous SAVI/dongle device resources available in the WRC. The Transaction Troubleshooting section includes helpful information on addressing error message 872: Dongle...
Add on Repairs - 04/25/2023
... other supporting documentation. The service manager’s explanation must specifically describe what was seen or verified upon inspection or road test. Multiple additional concerns must each contain the approval. The service manager, service advisor,...
Chevrolet EV Dealers - 06/27/2023
A field team has been put into place to review and document dealer progress towards sales and service EV readiness. The team will be performing compliance reviews to assess readiness to sell and service EVs through the month of July. The reviews will...
Reject of the Month - June 2023 - 05/23/2023
... there should be documentation supporting the trained technician. If that was the case, the dealer would need to supply copies of the time punch documentation on the job card and a way to match the dealership’s technician ID to the GMIN/technician...
Forum - 11/13/2024
... I submit for the WCP or flooring first and then the recall itself when the repair is done. If you don't submit for the WCP before the recall it will have to be h routed....
Service Technical Bulletin Updates - 05/30/2024
... and the additional information required when they are used, such as the harness routing view Document ID, grid location and/or SI connector end view Document ID number. When one of the electrical labor operations contained within the bulletin are used...
Forum - 11/09/2023
I wouldn't. I would use the failed programming as diag, since he won't be diagnosing it when the part comes in
Forum - 02/19/2024
1.4 wouldn't go through. I had to use 1.0 base and the balance OLH. Not sure why.
Forum - 06/09/2020
It should be related to what he did. I would use something close to the time he is trying to claim. Whatever the ring is attached to, or whatever he had to remove to gain access to the debris for removal.
Forum - 09/04/2020
This scenario usually happens when a customer brings it in for us to see what's wrong with the vehicle, and declines repairs.
Forum - 11/23/2021
Aced it!! we got the FSE involved and apparently not all the steps are included on the computer when doing the programming,,,he copied them down in advance and it went thru after Techline added the VIN in,,,it has 3 modules to go thru to get done,,,but...
part cover under the bumper to bumper warranty - 07/29/2021
Customer got stranded to vehicle for repaiers in a shop paid for repiears whats remreimbursed
Forum - 08/17/2022
... The techs do not do that process but for the RPT process it makes sense to have the tech do it. I would agree that it would be nice if they did a screen shot or something but these seem to have suddenly died off and several of us have offered GM feedback...
Forum - 06/17/2022
ok,,several questions you raise,,,first i would get the reps approval,,,can be via email per the latest instructions,,,to go with the $55 rate. The insurance question is referring to the owners personal insurance as you dont want them to double...
Forum - 06/17/2022
... to go through and send the time punches showing that our Volt tech had indeed done the repair and what the mix up was. Won't make that mistake again. :-( You'll also need the SPS code for the programming when you enter in the claim. I have had...
Re: Emission Warranty - 11/16/2010
OK, I lost this on. But if emission E is bumper to bumper, whats the point?
Re: Warranty - 12/13/2010
i did this morning with reynolds...wouldnt transmit my claim...something about host...i think it is ok now...i went to gwm and submitted it..
Re: Another fuel question - 06/18/2009
I WOULDN'T TRY FOR IT. FUEL WOULD BE A CUSTOMER PAY ITEM.
Re: Parts Missing From LPO Add-on DVD headrests - 11/18/2009
I would start with a call to DBC. I wouldn't think the carrier would be responsible for that stuff.
Re: Gremlins - 05/20/2008
I have a gremlin steak ready to send your way.. it is called IE7 Pro plug in. I recently downloaded this plug in and it has a mini download manager. For some reason the warranty newsletter and the mini download manager don't like each other. If I disable...
Re: 04-06-03-013A CLARIFICATION - 03/12/2008
Ken... I have always been told, you code to the "deepest" failed part (which wouldnt that be the module)
Re: RECALL - 12/27/2007
With aftermarket add-ons, we always make the customer pay whatever the olh would be in a situation like that.
Re: RECALL - 12/27/2007
With aftermarket add-ons, we always make the customer pay whatever the olh would be in a situation like that.
Sublet S1 and S2 - 09/19/2007
Kristen - whats the difference between the 2 is sublet1 for .2 and does sublet 2 mean you can claim .5
Re: DIAL INDICATOR READINGS ??? - 08/12/2008
This is the first I've heard of these measurements being required. Doc 1558592 doesn't state that it is required documentation--does it state this elsewhere? Just wondering as we are not doing this at all.
Re: POWERTRAIN VS GMPP QUESTION - 02/04/2009
2004 trailblazer wouldnt be covered under the 5/1000k unless is was sold certified recently.think the power train is some 2006 and 2007 models going forward.
17 GMC SAVANA B/S UPR FRT ACCESS PANEL ASM LOP - 06/14/2017
ANY HELP ON A LABOR CODE FOR REPLACING PART #88944255 BODY SIDE UPPER FRONT ACCESS PANEL ASM--IT IS A PANEL THAT COMES DOWN OVER THE SIDE WINDOW ON A 17 GMC SAVANA VAN--IT ALSO HAS TO BE PAINTED--DBC SUGGESTED 1417740 WHICH IS THE WEATHERSTRIP AND PAYS...
Forum - 04/18/2017
if the tech takes the time to get that info for you then probably wouldnt hurt to put it in the comments section of your claim !
Warranty Admin,Illinois - 11/09/2017
We are doing a Corvette magnetic ride suspension calibration upgrade for a 2015 Vette.There is a$350.00 charge to the customer for the download that will be billed to our open account.Included in the notes to the dealer it is stated "installation...
Forum - 01/24/2017
You stated "due to leaking radiator cooler"...wouldn't that then mean you would use the radiator cooler LOP? Then, OLH everything else.
Re: GMPP Radio And Cluster Tax? - 05/19/2011
It's been a long time since I've had one for GMPP but I think it's considered a sublet, so wouldn't be taxed??
Re: Stop Delivery Floor Plan Reimbursement - 07/01/2014
Is anyone having an issue with reject messages for floorplan credit after doing the recall? I have done a few of the recalls that are eligible for floorplan credit. After doing the recall itself, I then use the labor op provided for the floorplan per...
1.4 wouldn't go through. I had to use 1.0 base and the balance OLH. Not sure why.
Forum - 06/09/2020
It should be related to what he did. I would use something close to the time he is trying to claim. Whatever the ring is attached to, or whatever he had to remove to gain access to the debris for removal.
Forum - 09/04/2020
This scenario usually happens when a customer brings it in for us to see what's wrong with the vehicle, and declines repairs.
Forum - 11/23/2021
Aced it!! we got the FSE involved and apparently not all the steps are included on the computer when doing the programming,,,he copied them down in advance and it went thru after Techline added the VIN in,,,it has 3 modules to go thru to get done,,,but...
part cover under the bumper to bumper warranty - 07/29/2021
Customer got stranded to vehicle for repaiers in a shop paid for repiears whats remreimbursed
Forum - 08/17/2022
... The techs do not do that process but for the RPT process it makes sense to have the tech do it. I would agree that it would be nice if they did a screen shot or something but these seem to have suddenly died off and several of us have offered GM feedback...
Forum - 06/17/2022
ok,,several questions you raise,,,first i would get the reps approval,,,can be via email per the latest instructions,,,to go with the $55 rate. The insurance question is referring to the owners personal insurance as you dont want them to double...
Forum - 06/17/2022
... to go through and send the time punches showing that our Volt tech had indeed done the repair and what the mix up was. Won't make that mistake again. :-( You'll also need the SPS code for the programming when you enter in the claim. I have had...
Re: Emission Warranty - 11/16/2010
OK, I lost this on. But if emission E is bumper to bumper, whats the point?
Re: Warranty - 12/13/2010
i did this morning with reynolds...wouldnt transmit my claim...something about host...i think it is ok now...i went to gwm and submitted it..
Re: Another fuel question - 06/18/2009
I WOULDN'T TRY FOR IT. FUEL WOULD BE A CUSTOMER PAY ITEM.
Re: Parts Missing From LPO Add-on DVD headrests - 11/18/2009
I would start with a call to DBC. I wouldn't think the carrier would be responsible for that stuff.
Re: Gremlins - 05/20/2008
I have a gremlin steak ready to send your way.. it is called IE7 Pro plug in. I recently downloaded this plug in and it has a mini download manager. For some reason the warranty newsletter and the mini download manager don't like each other. If I disable...
Re: 04-06-03-013A CLARIFICATION - 03/12/2008
Ken... I have always been told, you code to the "deepest" failed part (which wouldnt that be the module)
Re: RECALL - 12/27/2007
With aftermarket add-ons, we always make the customer pay whatever the olh would be in a situation like that.
Re: RECALL - 12/27/2007
With aftermarket add-ons, we always make the customer pay whatever the olh would be in a situation like that.
Sublet S1 and S2 - 09/19/2007
Kristen - whats the difference between the 2 is sublet1 for .2 and does sublet 2 mean you can claim .5
Re: DIAL INDICATOR READINGS ??? - 08/12/2008
This is the first I've heard of these measurements being required. Doc 1558592 doesn't state that it is required documentation--does it state this elsewhere? Just wondering as we are not doing this at all.
Re: POWERTRAIN VS GMPP QUESTION - 02/04/2009
2004 trailblazer wouldnt be covered under the 5/1000k unless is was sold certified recently.think the power train is some 2006 and 2007 models going forward.
17 GMC SAVANA B/S UPR FRT ACCESS PANEL ASM LOP - 06/14/2017
ANY HELP ON A LABOR CODE FOR REPLACING PART #88944255 BODY SIDE UPPER FRONT ACCESS PANEL ASM--IT IS A PANEL THAT COMES DOWN OVER THE SIDE WINDOW ON A 17 GMC SAVANA VAN--IT ALSO HAS TO BE PAINTED--DBC SUGGESTED 1417740 WHICH IS THE WEATHERSTRIP AND PAYS...
Forum - 04/18/2017
if the tech takes the time to get that info for you then probably wouldnt hurt to put it in the comments section of your claim !
Warranty Admin,Illinois - 11/09/2017
We are doing a Corvette magnetic ride suspension calibration upgrade for a 2015 Vette.There is a$350.00 charge to the customer for the download that will be billed to our open account.Included in the notes to the dealer it is stated "installation...
Forum - 01/24/2017
You stated "due to leaking radiator cooler"...wouldn't that then mean you would use the radiator cooler LOP? Then, OLH everything else.
Re: GMPP Radio And Cluster Tax? - 05/19/2011
It's been a long time since I've had one for GMPP but I think it's considered a sublet, so wouldn't be taxed??
Re: Stop Delivery Floor Plan Reimbursement - 07/01/2014
Is anyone having an issue with reject messages for floorplan credit after doing the recall? I have done a few of the recalls that are eligible for floorplan credit. After doing the recall itself, I then use the labor op provided for the floorplan per...
Re: What should I do? - 12/06/2011
... too much discrepancy, if you ever get audited, YOUR fanny is in the fire, not the SM or techs. I would always tell my old SM, "I can get ANYTHING paid. Doesn't mean I should, will, or that it's right. I follow GM rules, NOT YOURS." Luckily, I have...
Forum - 12/15/2016
... any changes to it. I think it's easier to fix things before the paperwork is closed so that what you're looking at makes sense as well as anyone else who needs to look at it too. It's really nice to have it right on paper, especially when...
Forum - 05/18/2020
Mary nailed it. Use whatever component had to be removed to replace the sealant. Don't select the sealant as the failed part, leave the causal part number field blank, and use the description field to identify sealant failure as the cause. If a lower...
Paint Repairs - 09/25/2018
... including labor, mix time, and paint and material amounts, so it’s important to determine what that dollar amount is before you send the vehicle to the offsite body shop. Explain to the body shop that the repair is a warranty repair and the dollar...
Watch those recalls - 11/18/2010
... and the warranty administrator to stay on their toes. The impact these repairs can have on your business can not be stressed enough. Each vehicle coming in should have its history reviewed in Investigate Vehicle History for open recalls and those recalls...
Accounting for Dealer Installed Accessories / PDI Adds - 09/19/2011
... specific to the model and trim of the vehicle. Be sure to collect the correct time for the vehicle you're working on to prevent rejection of the Z6998 claim when submitted. Ensuring that your service department is properly accounting for dealer installed...
January 2013 Recall Update - 01/24/2013
... Vibe, 2-wheel drive vehicles equipped with a 1.8L MFI engine.Special Coverage 11323 - Driver Door Switch Short Circuit: Approximately 189,000 Chevrolet, GMC and Envoy vehicles are covered by this special coverage regardless of the vehicle's age or mileage....
Changes in Product Quality Center Contact Requirements - 02/26/2013
... comes the responsibility of making the most cost effective repair while at the same time doing what is best for the customer. If the Warranty Parts Center requests an assembly be returned and upon inspection, it was determined that the assembly could...
Audits Suspended - 09/09/2014
... be signed by the customer. Technician documentation must still include the cause of failure and what corrected the customer's concern. Job cards must still show technician clock time. Service management must still approve add on repairs, repeat repairs,...
Customer Signatures & Authorization to Perform Repair - 06/26/2019
... time documentation. Pre-write up forms, if used, must contain all the information that would be required on a warranty job card. If the pre-write up form is used to capture the customer’s pre-repair signature authorizing repairs, the form...
Mail Out Review & Add On Repairs - 04/22/2019
... repair. Service management must document the date, time, signature/initials, and explain in detail what was inspected and why the additional repair is needed on the job card prior to work being performed. The customer must be contacted prior to...
WPC Parts Return Program - 12/19/2018
... or no-part-on-transaction-to-return situations, email the completed WPC Parts Waiver form to your Warranty Support Center Specialist at the WSC. The Warranty Parts Center will issue feedback and debit for parts that are returned, inspected and found...
Electrical Diagnosis - 01/21/2019
The title of this article could also have been “Variable Diagnostic Time Allowance” as that is what it is referred to in bulletin 18-NA-263, but the focus is meant to be on the word “electrical.” Every labor operation that...
July 2021 Recall Update - 06/29/2021
... the label. The recall is in effect until June 30, 2023 and affects certain 2020 Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles. Safety Recall N202311731-01 High Voltage Battery May Melt or Burn: The bulletin has been revised to include 2017-18,...
Base Time Clock Time Changes - 06/20/2022
... time on each warranty repair as diagnostic time. Once the vehicle is diagnosed the technician would clock off and proceed to look up the labor operation for the repair. If there is published time associated with the procedure, clock time to support the...
The Warranty Claim Code - 12/02/2019
... software/calibration files. The operations are not to be used when replacing a module. Did you know that a SPS WCC is required with both the module software or calibration level verification operation and with the Electronic Brake Control Module...
Process and Time Management - 01/28/2020
... give their customer an answer. Like everything else in life, we have to do the best we can with what we have to work with. While some decisions have a more immediate need, others can wait. If a warranty administrator needs to go over rejected claims...
Forum - 05/03/2024
I have submitted around 100 t-claims, in the 13 years I have been doing warranty. I have dealt with the 'catastrophic' team over a load of 4 with hail damage, down to simple little things. There has been only 1 t-claim that I couldn't...
Authorization Code G and SAVI - 08/28/2024
... date, time and explanation, on the job card in support of the missed dongle scan. Go to your Service Agent Profile in GWM to view your General Service Agent-authorization code G-authorization status....
Forum - 11/08/2024
I used to tout the accuracy of SI and advise people to use the battery usage chart for the vehicle you are working on. Sadly about 4 months ago GM threw that out the window and started messing with the chart. If you go to your global homepage and...
Diagnosis Time Requirements - 01/04/2023
... of failure as justification for the variable diagnosis time. Rather documentation must include what processes outlined in the bulletin were performed, what tests were completed, and what readings were observed as instructed in the bulletin....
Process and Time Management - 01/29/2024
... the repair or claim submission. Like everything else in life, we have to do the best we can with what we have to work with. While some decisions have a more immediate need, others can wait. If a warranty administrator needs to go over rejected claims...
Forum - 06/03/2022
I was talking to a couple of other admins about this yesterday. Here is my stance. Nothing changes. I don't care what the rules are I am not telling my techs that they now have license to not punch a job card. My thought is that GM did this to avoid a...
Forum - 11/13/2019
My understanding is that you can include diagnosis, olh, rental if pre-approved, and whatever you want. It is difficult to do that because you need to include everything in your calculation on your pre-approval total and PET so you can determine proper...
Forum - 02/20/2017
... were collected from the management report from those lines. I realize this isn't exactly what I originally asked for, which was 1% from the warranty statements, but in the end I agreed to this because, quite frankly, I didn't expect to get it. ...
... too much discrepancy, if you ever get audited, YOUR fanny is in the fire, not the SM or techs. I would always tell my old SM, "I can get ANYTHING paid. Doesn't mean I should, will, or that it's right. I follow GM rules, NOT YOURS." Luckily, I have...
Forum - 12/15/2016
... any changes to it. I think it's easier to fix things before the paperwork is closed so that what you're looking at makes sense as well as anyone else who needs to look at it too. It's really nice to have it right on paper, especially when...
Forum - 05/18/2020
Mary nailed it. Use whatever component had to be removed to replace the sealant. Don't select the sealant as the failed part, leave the causal part number field blank, and use the description field to identify sealant failure as the cause. If a lower...
Paint Repairs - 09/25/2018
... including labor, mix time, and paint and material amounts, so it’s important to determine what that dollar amount is before you send the vehicle to the offsite body shop. Explain to the body shop that the repair is a warranty repair and the dollar...
Watch those recalls - 11/18/2010
... and the warranty administrator to stay on their toes. The impact these repairs can have on your business can not be stressed enough. Each vehicle coming in should have its history reviewed in Investigate Vehicle History for open recalls and those recalls...
Accounting for Dealer Installed Accessories / PDI Adds - 09/19/2011
... specific to the model and trim of the vehicle. Be sure to collect the correct time for the vehicle you're working on to prevent rejection of the Z6998 claim when submitted. Ensuring that your service department is properly accounting for dealer installed...
January 2013 Recall Update - 01/24/2013
... Vibe, 2-wheel drive vehicles equipped with a 1.8L MFI engine.Special Coverage 11323 - Driver Door Switch Short Circuit: Approximately 189,000 Chevrolet, GMC and Envoy vehicles are covered by this special coverage regardless of the vehicle's age or mileage....
Changes in Product Quality Center Contact Requirements - 02/26/2013
... comes the responsibility of making the most cost effective repair while at the same time doing what is best for the customer. If the Warranty Parts Center requests an assembly be returned and upon inspection, it was determined that the assembly could...
Audits Suspended - 09/09/2014
... be signed by the customer. Technician documentation must still include the cause of failure and what corrected the customer's concern. Job cards must still show technician clock time. Service management must still approve add on repairs, repeat repairs,...
Customer Signatures & Authorization to Perform Repair - 06/26/2019
... time documentation. Pre-write up forms, if used, must contain all the information that would be required on a warranty job card. If the pre-write up form is used to capture the customer’s pre-repair signature authorizing repairs, the form...
Mail Out Review & Add On Repairs - 04/22/2019
... repair. Service management must document the date, time, signature/initials, and explain in detail what was inspected and why the additional repair is needed on the job card prior to work being performed. The customer must be contacted prior to...
WPC Parts Return Program - 12/19/2018
... or no-part-on-transaction-to-return situations, email the completed WPC Parts Waiver form to your Warranty Support Center Specialist at the WSC. The Warranty Parts Center will issue feedback and debit for parts that are returned, inspected and found...
Electrical Diagnosis - 01/21/2019
The title of this article could also have been “Variable Diagnostic Time Allowance” as that is what it is referred to in bulletin 18-NA-263, but the focus is meant to be on the word “electrical.” Every labor operation that...
July 2021 Recall Update - 06/29/2021
... the label. The recall is in effect until June 30, 2023 and affects certain 2020 Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles. Safety Recall N202311731-01 High Voltage Battery May Melt or Burn: The bulletin has been revised to include 2017-18,...
Base Time Clock Time Changes - 06/20/2022
... time on each warranty repair as diagnostic time. Once the vehicle is diagnosed the technician would clock off and proceed to look up the labor operation for the repair. If there is published time associated with the procedure, clock time to support the...
The Warranty Claim Code - 12/02/2019
... software/calibration files. The operations are not to be used when replacing a module. Did you know that a SPS WCC is required with both the module software or calibration level verification operation and with the Electronic Brake Control Module...
Process and Time Management - 01/28/2020
... give their customer an answer. Like everything else in life, we have to do the best we can with what we have to work with. While some decisions have a more immediate need, others can wait. If a warranty administrator needs to go over rejected claims...
Forum - 05/03/2024
I have submitted around 100 t-claims, in the 13 years I have been doing warranty. I have dealt with the 'catastrophic' team over a load of 4 with hail damage, down to simple little things. There has been only 1 t-claim that I couldn't...
Authorization Code G and SAVI - 08/28/2024
... date, time and explanation, on the job card in support of the missed dongle scan. Go to your Service Agent Profile in GWM to view your General Service Agent-authorization code G-authorization status....
Forum - 11/08/2024
I used to tout the accuracy of SI and advise people to use the battery usage chart for the vehicle you are working on. Sadly about 4 months ago GM threw that out the window and started messing with the chart. If you go to your global homepage and...
Diagnosis Time Requirements - 01/04/2023
... of failure as justification for the variable diagnosis time. Rather documentation must include what processes outlined in the bulletin were performed, what tests were completed, and what readings were observed as instructed in the bulletin....
Process and Time Management - 01/29/2024
... the repair or claim submission. Like everything else in life, we have to do the best we can with what we have to work with. While some decisions have a more immediate need, others can wait. If a warranty administrator needs to go over rejected claims...
Forum - 06/03/2022
I was talking to a couple of other admins about this yesterday. Here is my stance. Nothing changes. I don't care what the rules are I am not telling my techs that they now have license to not punch a job card. My thought is that GM did this to avoid a...
Forum - 11/13/2019
My understanding is that you can include diagnosis, olh, rental if pre-approved, and whatever you want. It is difficult to do that because you need to include everything in your calculation on your pre-approval total and PET so you can determine proper...
Forum - 02/20/2017
... were collected from the management report from those lines. I realize this isn't exactly what I originally asked for, which was 1% from the warranty statements, but in the end I agreed to this because, quite frankly, I didn't expect to get it. ...
What Would You Do - 10/15 - 10/02/2015
... the vehicle remains in effect, and perhaps the corrosion operation should be submitted. The claim would then have two lines-one for the front door and one for the rear doors. How should the hem flange rust be handled on this transaction? ...
Forum - 05/11/2017
The only thing that I would watch out for, is our Reprints show when it was reprinted...you have to be careful that that time is before work was done for the customer's signature. Because if the Reprint (example 930am) is signed by...
Re: AUTH B - 08/11/2008
... always done it like Rhonda... B auth the 2nd line. I think I'm going to try it for a week and see what happens. [/quote] I correct and resubmit the claims every Tues and Fri when I get my claim memo and then it pays next claim cycle. Schedule stays...
Re: Record Keeping - 07/08/2008
I keep all my old schedules. I make notes on them on what has paid, what's h-routed and what returned. I don't have a log book and I find that this way works well for me.
Re: BANKRUPTCY - 12/15/2008
Right now GM pays twice a week,tuesday and fridays.so far so good but wouldn"t be surprised if they defer to once a month.have allready done so with incentive payments on new vehicles.drives the office manager crazy.I submitt claims all day long when...
Re: GW QUESTION cause/complaint codes - 01/22/2010
For the claim memo what I am doing is I create a folder each day and keep them until the end of the week and then make a new folder for the whole week and put all of them into a weekly folder and label it trans summary report for week of "whatever"
Re: Another fuel question - 06/18/2009
YEAH. THE SHOP CHARGES THE CUSTOMER FOR FUEL WHEN IT'S NEEDED DURING A REPAIR, (NOT ENOUGH TO COMPLETE TEST DRIVES OR WHATEVER) WHY SHOULD GM BE CHARGED FOR FUEL ON A REPAIR. THE FUEL STAYS WITH THE VEHICLE AND IS CONSUMED BY THE CUSTOMER NOT GM OR...
Re: What Would You Do - 08/15 - 08/18/2015
I would think to use Transmission replace. The special coverage wouldn't cover all the same parts and labor as the Transmission LOP would. Use of the Transmission LOP would be the most accurate to what was actually done.
Re: What Would You Do - 08/15 - 08/20/2015
I WOULD USE THE REPLACE TRANSMISSION LOP SINCE THE SPECIAL POLICY IS FOR THE REPLACEMENT OF ONLY THE 3-5-REVERSE WAVE PLATE NOT FOR THE REPLACEMENT OF THE TRANSMISSION. THE LABOR OP FOR THE SPECIAL POLICY WOULDN'T SHOW THE CORRECT REPAIR DONE.
Re: Keys for Life Program - 06/02/2015
I figured the only way to get them paid was to use policy but that doesn't seem fair. I think they should have us use ZFAT too then we wouldn't run into this. Thanks for the help!
emission warranty - 12/22/2016
we need something that lets a know the difference between E, E1 , E2 PZEV warranty for those who don't know and whats covered. Format: Article
Re: Other Labor Hours in ADP - 08/15/2013
... Put tech to work, type in DW, should show working, and under STY we put in story "DW time for whatever the time is for and upto the amount of olh requested", date and time and sign the hard card. When they are done they punch off again and punch back...
Re: ADJUSTING A TRANSPORT CLAIM? - 08/08/2012
Since the claim can't be adjusted I wouldn't take the 245.00 loss without calling the DBC its worth a try..I have never debited a transp. claim before not saying it cant be done.. hope this helps!!
Parts amount excessive when there's only one part? - 08/23/2019
Hey,Does anyone know what's up when you get a 072 rejection when there's only one part billed? I know we can self auth. I just don't understand why it's needed. We used the labor operation give in the Job Aid. I asked the DBC and...
Forum - 09/05/2019
I don't think it's in the P&P. I think you have to go to the owner's manual to the What's Not Covered section. There's a statement in the November 2018 J&L newsletter that they're only covered for 12 months starting with the 2019M...
Forum - 01/13/2022
What I am saying, is that it's the service managers role to know what's covered, before it hits your desk. I understand wanting to know, so you don't look like a fool submitting erroneously, but once it hits your desk it's either covered by GM, or at...
Forum - 05/14/2020
... up, you would reimburse the total to customer and submit claim as though you done it and write-off whatever the difference is. I had to do one, years ago, so i could have old info...
Forum - 05/29/2020
If the claim was out of service management's limit's, it would have to be h routed with a copy of the pet attached. I don't know if that was the case. I would'nt think it would reject for additional seals.
Bulletins - 09/26/2022
... clarification, and resolution for service and warranty related issues. With the bulletin number you are easily able to pull the most recent version from Service Information in GlobalConnect. From SI, select the “binocular” icon to find a...
Forum - 03/25/2024
I have no idea what cost is Mary. I let them worry about that. I just tell them how to figure it out, from there it is on them. Whatever they are doing currently seems to be working. I just realized though I had them do a condenser for an expired special...
Forum - 05/15/2023
H route them with an explanantion of what happened. Cross your fingers and wait to see what happens. Right now we are still at the 10% until the end of May and they may make some exceptions right now. Service Manager needs to be made aware of these...
PrePaid Maintenance question - 07/08/2023
... you have a selection of New,,Used,,or Lease,,,,and the radio button for New doesnt work?? Whats with this situation?? The global help desk,,,,was no help.....
Policy & Procedure Search Tools - 03/27/2020
... glass located within the toolbar on the left side of the page. Enter the search word or phrase you would like to find within the search bar. ...
Scattered - 10/23/2019
... month in effort to overcome the anxiety that you may experience on those especially hairy days. What are some of your biggest stressors in regards to warranty and how can they best be addressed? 1. A transaction reject that, for the life of you,...
Electrical Diagnostic Time - 07/30/2020
... for diagnostic time, but have to deal with technicians who genuinely feel they should be paid what they have clocked. How does one know if the technician’s description of the tests performed, the circuits checked, and the readings measured are...
... the vehicle remains in effect, and perhaps the corrosion operation should be submitted. The claim would then have two lines-one for the front door and one for the rear doors. How should the hem flange rust be handled on this transaction? ...
Forum - 05/11/2017
The only thing that I would watch out for, is our Reprints show when it was reprinted...you have to be careful that that time is before work was done for the customer's signature. Because if the Reprint (example 930am) is signed by...
Re: AUTH B - 08/11/2008
... always done it like Rhonda... B auth the 2nd line. I think I'm going to try it for a week and see what happens. [/quote] I correct and resubmit the claims every Tues and Fri when I get my claim memo and then it pays next claim cycle. Schedule stays...
Re: Record Keeping - 07/08/2008
I keep all my old schedules. I make notes on them on what has paid, what's h-routed and what returned. I don't have a log book and I find that this way works well for me.
Re: BANKRUPTCY - 12/15/2008
Right now GM pays twice a week,tuesday and fridays.so far so good but wouldn"t be surprised if they defer to once a month.have allready done so with incentive payments on new vehicles.drives the office manager crazy.I submitt claims all day long when...
Re: GW QUESTION cause/complaint codes - 01/22/2010
For the claim memo what I am doing is I create a folder each day and keep them until the end of the week and then make a new folder for the whole week and put all of them into a weekly folder and label it trans summary report for week of "whatever"
Re: Another fuel question - 06/18/2009
YEAH. THE SHOP CHARGES THE CUSTOMER FOR FUEL WHEN IT'S NEEDED DURING A REPAIR, (NOT ENOUGH TO COMPLETE TEST DRIVES OR WHATEVER) WHY SHOULD GM BE CHARGED FOR FUEL ON A REPAIR. THE FUEL STAYS WITH THE VEHICLE AND IS CONSUMED BY THE CUSTOMER NOT GM OR...
Re: What Would You Do - 08/15 - 08/18/2015
I would think to use Transmission replace. The special coverage wouldn't cover all the same parts and labor as the Transmission LOP would. Use of the Transmission LOP would be the most accurate to what was actually done.
Re: What Would You Do - 08/15 - 08/20/2015
I WOULD USE THE REPLACE TRANSMISSION LOP SINCE THE SPECIAL POLICY IS FOR THE REPLACEMENT OF ONLY THE 3-5-REVERSE WAVE PLATE NOT FOR THE REPLACEMENT OF THE TRANSMISSION. THE LABOR OP FOR THE SPECIAL POLICY WOULDN'T SHOW THE CORRECT REPAIR DONE.
Re: Keys for Life Program - 06/02/2015
I figured the only way to get them paid was to use policy but that doesn't seem fair. I think they should have us use ZFAT too then we wouldn't run into this. Thanks for the help!
emission warranty - 12/22/2016
we need something that lets a know the difference between E, E1 , E2 PZEV warranty for those who don't know and whats covered. Format: Article
Re: Other Labor Hours in ADP - 08/15/2013
... Put tech to work, type in DW, should show working, and under STY we put in story "DW time for whatever the time is for and upto the amount of olh requested", date and time and sign the hard card. When they are done they punch off again and punch back...
Re: ADJUSTING A TRANSPORT CLAIM? - 08/08/2012
Since the claim can't be adjusted I wouldn't take the 245.00 loss without calling the DBC its worth a try..I have never debited a transp. claim before not saying it cant be done.. hope this helps!!
Parts amount excessive when there's only one part? - 08/23/2019
Hey,Does anyone know what's up when you get a 072 rejection when there's only one part billed? I know we can self auth. I just don't understand why it's needed. We used the labor operation give in the Job Aid. I asked the DBC and...
Forum - 09/05/2019
I don't think it's in the P&P. I think you have to go to the owner's manual to the What's Not Covered section. There's a statement in the November 2018 J&L newsletter that they're only covered for 12 months starting with the 2019M...
Forum - 01/13/2022
What I am saying, is that it's the service managers role to know what's covered, before it hits your desk. I understand wanting to know, so you don't look like a fool submitting erroneously, but once it hits your desk it's either covered by GM, or at...
Forum - 05/14/2020
... up, you would reimburse the total to customer and submit claim as though you done it and write-off whatever the difference is. I had to do one, years ago, so i could have old info...
Forum - 05/29/2020
If the claim was out of service management's limit's, it would have to be h routed with a copy of the pet attached. I don't know if that was the case. I would'nt think it would reject for additional seals.
Bulletins - 09/26/2022
... clarification, and resolution for service and warranty related issues. With the bulletin number you are easily able to pull the most recent version from Service Information in GlobalConnect. From SI, select the “binocular” icon to find a...
Forum - 03/25/2024
I have no idea what cost is Mary. I let them worry about that. I just tell them how to figure it out, from there it is on them. Whatever they are doing currently seems to be working. I just realized though I had them do a condenser for an expired special...
Forum - 05/15/2023
H route them with an explanantion of what happened. Cross your fingers and wait to see what happens. Right now we are still at the 10% until the end of May and they may make some exceptions right now. Service Manager needs to be made aware of these...
PrePaid Maintenance question - 07/08/2023
... you have a selection of New,,Used,,or Lease,,,,and the radio button for New doesnt work?? Whats with this situation?? The global help desk,,,,was no help.....
Policy & Procedure Search Tools - 03/27/2020
... glass located within the toolbar on the left side of the page. Enter the search word or phrase you would like to find within the search bar. ...
Scattered - 10/23/2019
... month in effort to overcome the anxiety that you may experience on those especially hairy days. What are some of your biggest stressors in regards to warranty and how can they best be addressed? 1. A transaction reject that, for the life of you,...
Electrical Diagnostic Time - 07/30/2020
... for diagnostic time, but have to deal with technicians who genuinely feel they should be paid what they have clocked. How does one know if the technician’s description of the tests performed, the circuits checked, and the readings measured are...
A Better Cause of Failure - 05/28/2020
After technicians perform a warranty repair, they are required to document the cause of failure and what they did to correct that failure. While that may not sound difficult to a non-technician, it actually is a struggle for technicians at times. GM requires...
Adding an Attachment to a Pending Transaction - 04/26/2022
... that only one GMIN exists for the employee. Avoid GMIN errors by actively staying on top of your employee roster. Update employee GlobalConnect Roles and Person Types as necessary to best reflect their current dealership role. Deactivate an employee...
2022 Policies & Procedures Updates - 03/28/2022
... of rewording and clarifying existing policies. On the first page of the update, there is a “What’s New for this Edition” section that touches on the key Service Policy and Procedure updates and revisions. Article 6, a section that addresses...
Authorization to Perform Repairs - 08/30/2021
... the job card. A hand written note is one of those options. If your customer documents on this note what their concerns are and hands it to the service advisor or puts it in a night drop envelope, that constitutes an authorization to repair. Additionally,...
Authorization to Perform Repairs - 04/23/2018
... time documentation. Pre-write up forms, if used, must contain all the information that would be required on a warranty job card. If the pre-write up form is used to capture the customer’s pre-repair signature authorizing repairs, the form...
Mail Out Review Trends - 04/17/2017
... before it is added to the job card. Management’s explanation must specifically describe what was seen or verified upon inspection or road test. In addition to the service manager’s involvement in the add on repair process (inspection,...
Reject of the Month - Reject code 074 - 10/26/2016
... was ok as the model year vehicle is no longer listed in the LTG. The technician had three time documentation flag sheets; one for diagnosis and two for R&R of the component. Technician time documentation totaled 4.2 hours, which was claimed in the...
Ignition Switch Websites - 08/05/2014
... forms are available on the program website.In order to be determined an Eligible Claimant, documentation must be submitted showing that the ignition switch defect in an eligible vehicle was the proximate cause of the accident causing death or physical...
Ignition Switch Websites - 08/05/2014
... forms are available on the program website.In order to be determined an Eligible Claimant, documentation must be submitted showing that the ignition switch defect in an eligible vehicle was the proximate cause of the accident causing death or physical...
Reject of the Month - 08/05/2014
What do the following five reject codes have in common?Code 7: Tire Warranty Pre-Authorization Not FoundCode 65: Part Amount for Part Number X Exceeds GM Parts PriceCode 81: Base Labour Hours Exceed the Allowance for Labour Code XCode 103: The Job Card...
November 2014 Recall Update - 10/31/2014
... when parts become available. The recall applies to certain 2013 Buick Encore, Cadillac ATS 4-door, Chevrolet Trax and the following service vehicles: 2013-2014 Buick Encore, Cadillac ATS 4-door, and 2014 Cadillac CTS (VIN A) vehicles. Safety Recall...
Reject of the Month - 12/09/2013
... the OLH submitted exceeds the allowable other labour hours for the submitted labour code. Do you immediately reduce or eliminate OLH when receiving this error on a transaction? The first step in the analysis of this error is to review the basic...
Service Information Keyword/Labor Operation Search - 06/02/2015
... In the past, the user selected the platform (K Truck), now the user selects the model (Silverado). In the SI screen shot below, click the Find bulletins, campaigns and preliminary information by Year Range + Model + Keyword link.From the search screen...
Techline Data Service - 02/02/2016
... calibration files while other PCs can pull the files from the dedicated computer through your shop's network. The download speed, along with the download times, will be adjustable for convenience and the dedicated PC can be set to download calibrations...
Reject of the Month - 04/28/2016
... and was rough on take-off. The technician documented the active DTC and noted that the vehicle would not engage in 2nd gear. The tech found melted debris and small chunks of metal in the fluid. The fluid was burnt. After further inspection, the tech...
WSC Rejects - 03/11/2013
... the transaction, the service agent will not be able to submit the transaction for GM Authorization.What are some of the reasons that the WSC rejects the claim back to the service agent for further review?Unjustified expenses, such as other labour hours,...
Reject of the Month - 09/04/2013
... increases, the chances of DTC P0299 setting increase. If excessive clearance is found, the document advises to replace the turbocharger. The warranty administrator submitted the transaction with the turbocharger labour operation, the necessary parts,...
Certified Pre-Owned Operations Guide - 08/09/2012
... a list of those changes:The blocked labour codes found in appendix B now contain a description of what the labour operation is for. These blocked labour operations will reject if submitted; however, if it is believed that a part failed due to a manufacturer...
Handling Overlapping and Pyramiding Repairs - 05/02/2012
... and a base that is often, but not necessarily, a square. One line... multiple failed componentsWhat is the best way to handle a warranty transaction for a leaking caliper piston that has saturated both the brake pad and rotor? Should the single condition...
Global Warranty Management - 10/08/2012
Did You Know?On average, the turnaround time for a pending transaction at the WSC is 7 days.Follow up with the DMA on transactions that were routed to correspond with a DMA Authorization Request and have been in pending status for an unusual amount of...
GM Service Policy & Procedures Updates - 10/14/2011
... freight charges and proper documentation must be provided showing the actual charges. Make sure your parts department gives you a copy showing the freight charge and attach it to your job card as supporting documentation. If the part was purchased locally...
Reject of the Month: Part Number Predicaments - 06/08/2011
When it comes to warranty, part numbers are an important part of the equation. Having the right parts documented on each job card, on the correct line can make all the difference between a transaction that pays and one that rejects. Getting the...
Technician Time Recording - 06/08/2011
... they had involved in the repair? The statement from the Policies and Procedures manual below is what many GM field staff point to as evidence that yes, they do. 1.6.2.11 Technician Identification and Accounting of Labour TimeAll customer pay, warranty,...
Routing the Transaction for Review and Payment - 04/27/2011
... pieces of information that must be included. The necessary information may also include requested documents, invoices or support for the repair performed.The following best practices will help with reducing the number of times a transaction is sent back...
Closest to Labor Op Use - 08/09/2011
... match the repair performed but must also allow for the parts replaced. If the labour operation does not allow for the replaced parts the claim will reject for "part incompatible". In addition to parts compatibility, there are two other items that must...
After technicians perform a warranty repair, they are required to document the cause of failure and what they did to correct that failure. While that may not sound difficult to a non-technician, it actually is a struggle for technicians at times. GM requires...
Adding an Attachment to a Pending Transaction - 04/26/2022
... that only one GMIN exists for the employee. Avoid GMIN errors by actively staying on top of your employee roster. Update employee GlobalConnect Roles and Person Types as necessary to best reflect their current dealership role. Deactivate an employee...
2022 Policies & Procedures Updates - 03/28/2022
... of rewording and clarifying existing policies. On the first page of the update, there is a “What’s New for this Edition” section that touches on the key Service Policy and Procedure updates and revisions. Article 6, a section that addresses...
Authorization to Perform Repairs - 08/30/2021
... the job card. A hand written note is one of those options. If your customer documents on this note what their concerns are and hands it to the service advisor or puts it in a night drop envelope, that constitutes an authorization to repair. Additionally,...
Authorization to Perform Repairs - 04/23/2018
... time documentation. Pre-write up forms, if used, must contain all the information that would be required on a warranty job card. If the pre-write up form is used to capture the customer’s pre-repair signature authorizing repairs, the form...
Mail Out Review Trends - 04/17/2017
... before it is added to the job card. Management’s explanation must specifically describe what was seen or verified upon inspection or road test. In addition to the service manager’s involvement in the add on repair process (inspection,...
Reject of the Month - Reject code 074 - 10/26/2016
... was ok as the model year vehicle is no longer listed in the LTG. The technician had three time documentation flag sheets; one for diagnosis and two for R&R of the component. Technician time documentation totaled 4.2 hours, which was claimed in the...
Ignition Switch Websites - 08/05/2014
... forms are available on the program website.In order to be determined an Eligible Claimant, documentation must be submitted showing that the ignition switch defect in an eligible vehicle was the proximate cause of the accident causing death or physical...
Ignition Switch Websites - 08/05/2014
... forms are available on the program website.In order to be determined an Eligible Claimant, documentation must be submitted showing that the ignition switch defect in an eligible vehicle was the proximate cause of the accident causing death or physical...
Reject of the Month - 08/05/2014
What do the following five reject codes have in common?Code 7: Tire Warranty Pre-Authorization Not FoundCode 65: Part Amount for Part Number X Exceeds GM Parts PriceCode 81: Base Labour Hours Exceed the Allowance for Labour Code XCode 103: The Job Card...
November 2014 Recall Update - 10/31/2014
... when parts become available. The recall applies to certain 2013 Buick Encore, Cadillac ATS 4-door, Chevrolet Trax and the following service vehicles: 2013-2014 Buick Encore, Cadillac ATS 4-door, and 2014 Cadillac CTS (VIN A) vehicles. Safety Recall...
Reject of the Month - 12/09/2013
... the OLH submitted exceeds the allowable other labour hours for the submitted labour code. Do you immediately reduce or eliminate OLH when receiving this error on a transaction? The first step in the analysis of this error is to review the basic...
Service Information Keyword/Labor Operation Search - 06/02/2015
... In the past, the user selected the platform (K Truck), now the user selects the model (Silverado). In the SI screen shot below, click the Find bulletins, campaigns and preliminary information by Year Range + Model + Keyword link.From the search screen...
Techline Data Service - 02/02/2016
... calibration files while other PCs can pull the files from the dedicated computer through your shop's network. The download speed, along with the download times, will be adjustable for convenience and the dedicated PC can be set to download calibrations...
Reject of the Month - 04/28/2016
... and was rough on take-off. The technician documented the active DTC and noted that the vehicle would not engage in 2nd gear. The tech found melted debris and small chunks of metal in the fluid. The fluid was burnt. After further inspection, the tech...
WSC Rejects - 03/11/2013
... the transaction, the service agent will not be able to submit the transaction for GM Authorization.What are some of the reasons that the WSC rejects the claim back to the service agent for further review?Unjustified expenses, such as other labour hours,...
Reject of the Month - 09/04/2013
... increases, the chances of DTC P0299 setting increase. If excessive clearance is found, the document advises to replace the turbocharger. The warranty administrator submitted the transaction with the turbocharger labour operation, the necessary parts,...
Certified Pre-Owned Operations Guide - 08/09/2012
... a list of those changes:The blocked labour codes found in appendix B now contain a description of what the labour operation is for. These blocked labour operations will reject if submitted; however, if it is believed that a part failed due to a manufacturer...
Handling Overlapping and Pyramiding Repairs - 05/02/2012
... and a base that is often, but not necessarily, a square. One line... multiple failed componentsWhat is the best way to handle a warranty transaction for a leaking caliper piston that has saturated both the brake pad and rotor? Should the single condition...
Global Warranty Management - 10/08/2012
Did You Know?On average, the turnaround time for a pending transaction at the WSC is 7 days.Follow up with the DMA on transactions that were routed to correspond with a DMA Authorization Request and have been in pending status for an unusual amount of...
GM Service Policy & Procedures Updates - 10/14/2011
... freight charges and proper documentation must be provided showing the actual charges. Make sure your parts department gives you a copy showing the freight charge and attach it to your job card as supporting documentation. If the part was purchased locally...
Reject of the Month: Part Number Predicaments - 06/08/2011
When it comes to warranty, part numbers are an important part of the equation. Having the right parts documented on each job card, on the correct line can make all the difference between a transaction that pays and one that rejects. Getting the...
Technician Time Recording - 06/08/2011
... they had involved in the repair? The statement from the Policies and Procedures manual below is what many GM field staff point to as evidence that yes, they do. 1.6.2.11 Technician Identification and Accounting of Labour TimeAll customer pay, warranty,...
Routing the Transaction for Review and Payment - 04/27/2011
... pieces of information that must be included. The necessary information may also include requested documents, invoices or support for the repair performed.The following best practices will help with reducing the number of times a transaction is sent back...
Closest to Labor Op Use - 08/09/2011
... match the repair performed but must also allow for the parts replaced. If the labour operation does not allow for the replaced parts the claim will reject for "part incompatible". In addition to parts compatibility, there are two other items that must...
Global Warranty Management - 06/07/2010
... the intricacies of GWM, change continues to be our only constant. With that said, I think we would all still agree that there is no way that we would go back to WINS!...
Warranty 101 - 07/02/2010
... was not readily available.In an effort to maintain the loyal customer, the owner of a 2010 Silverado with 1100 miles, the service manager included the expense of two vehicle payments on the warranty transaction. The total reimbursement for the payments...
Other Labour Hours - 08/09/2011
... time; rather, it is up to the technician to know when they are at the point where they have done the basic diagnosis and still haven't found the problem and may be entitled to OLH. Other examples of when OLH may be necessary include:Unplanned repair...
Reimbursing Customers for Product Field Actions - 01/19/2012
... be considered for reimbursement. The amount reimbursed will be limited to the amount the repair would have cost if completed by an authorized GM dealership. Calculate the labour and parts (if applicable) reimbursement and carefully explain to the customer...
Required Operating Procedures - 06/27/2016
... prior to repairs being performed, this requirement isn't really adding anything additional to what is already required. When there is a combination of customer pay and warranty work on a job card, the total elapsed repair time can be on the customer...
Car Ownership - 02/27/2014
Car ownership rates among young Americans have been low for years. This may be something that could be due to the economy, disinterest, or a combination of both. The auto industry feels that sooner or later, these young Americans (aka millennials) will...
Required Operating Procedures - 12/19/2014
... The manager must also document the date, time, signature (or initials) and explanation in detail what was inspected and why additional repair is needed on the job card prior to the work being performed. Multiple additional concerns must each contain...
Labor Operations and the Causal Part - 08/23/2016
... selection and transaction submission is pretty straightforward. For those interesting and somewhat tough claims, just remember-choose the part that is the actual cause of failure and then select the labor operation that matches that part. ...
Drive to Succeed - 12/21/2016
... and four-year colleges and universities in the US, and two in Canada, to offer scholarships to young women who wish to pursue careers in dealerships, including the parts and service departments. The Drive to Succeed scholarship program is open to female...
Diagnostic Time Increased - 07/23/2018
... diagnosis time. If the technician has an hour into diagnosis and still haven’t determined what the problem is, a new clock time should occur for possible OLH time. OLH time must be approved by service management before the claim is submitted to...
OLH Approval - 01/21/2019
... must detail on the job card the unique circumstances that resulted in the need for OLH and what repairs were made. Vague comments such as “metal throughout” are not acceptable. One other point not listed is that OLH can never be the first...
Add On Repair Approvals - 07/27/2022
... that the additional repair is necessary and approves adding the line to the job card, they need to document their approval in writing. That approval must be their signature/initials, date, time, and an explanation that not only includes that they inspected...
Forum - 04/24/2024
Our self authorization amount is up to 9 days. Maybe your's is different, but we have to get approval for 10 days or more.
Forum - 05/21/2024
I just went ahead and submitted our LPO floor mats with 0.2 and they paid, but you're right- I couldn't find those RPO codes either.
New Year, New Compliance Initiative - 01/05/2023
... by job card line for repair(s) performed that are separately identified and labeled. The time would be substantiated by an Electronic Time Recording or Technician Daily Time Ticket associated with the Peel N Stick flags attached to the job card. The...
The Cause of Failure - 06/26/2023
... In other words, the technician determined a specific repair was needed but how did they get there? What was tested and what were the test results? Were there on-board diagnostic trouble codes (DTCs)? What did you see or hear? Technician documentation...
Courtesy Transportation - 04/23/2024
... cannot be safely operated, etc—but on the flip side, there are reasons why overnight repairs wouldn’t qualify for courtesy transportation: scheduling a repair in the late afternoon or immediately prior to a weekend or holiday OR scheduling...
Forum - 09/01/2020
... Which makes no sence to me because they stated their concerns on the appointment. I guess what you're saying is, P&P says "ANY" concerns not listed on the envelope are considered add-ons...I guess, in this instance, we just take the word "Any" literally,...
Forum - 05/10/2021
Yes. You will need to do your Pre-authorization because you'll have to put that # in there when submitting for payment.
Forum - 04/29/2022
... have the same issue when i have a claim that a part was not billed on RO. i have to go do an ADD CREDIT and it will not let me go the Global. when i call DBC, they direct me to submitting cliam through Internet Explorer and it works, but...
Labor Op Codes - 11/29/2018
... this position for 30 years had normally done that part, the techinician would come up and tell her what the issue was and then she was look to see if it was covered or not and do all the billing time and whatnot. I am not as sharp as just starting...
NEW CONTEST! Update Your Profile For A Chance to Win $250 - 11/29/2018
Tell us a little about yourself and then get a glimpse of how other professionals manage their workdays. You'll find great advice from people who share the same challenges in warranty administration. View Contest
CONTEST EXTENDED UNTIL 2/1! Update Your Profile For A Chance to Win $250 - 12/21/2018
Tell us a little about yourself and then get a glimpse of how other professionals manage their workdays. You'll find great advice from people who share the same challenges in warranty administration. View Contest
Parts Warranty vs Powertrain Warranty - 06/18/2018
... is now out of the powertrain warranty by time. Doesn't the parts warranty carry on for the 12/12? Whatever is in the customer's best interest? Or does the warranty for the part just end with the powertrain. Thanks for any info or document numbers to...
Forum - 08/08/2018
Thanks. I see what you're saying. The sublet says - "valve job - customer supplied parts - replaced valve and seals". We used labor operation 4080988 with no OLH.
... the intricacies of GWM, change continues to be our only constant. With that said, I think we would all still agree that there is no way that we would go back to WINS!...
Warranty 101 - 07/02/2010
... was not readily available.In an effort to maintain the loyal customer, the owner of a 2010 Silverado with 1100 miles, the service manager included the expense of two vehicle payments on the warranty transaction. The total reimbursement for the payments...
Other Labour Hours - 08/09/2011
... time; rather, it is up to the technician to know when they are at the point where they have done the basic diagnosis and still haven't found the problem and may be entitled to OLH. Other examples of when OLH may be necessary include:Unplanned repair...
Reimbursing Customers for Product Field Actions - 01/19/2012
... be considered for reimbursement. The amount reimbursed will be limited to the amount the repair would have cost if completed by an authorized GM dealership. Calculate the labour and parts (if applicable) reimbursement and carefully explain to the customer...
Required Operating Procedures - 06/27/2016
... prior to repairs being performed, this requirement isn't really adding anything additional to what is already required. When there is a combination of customer pay and warranty work on a job card, the total elapsed repair time can be on the customer...
Car Ownership - 02/27/2014
Car ownership rates among young Americans have been low for years. This may be something that could be due to the economy, disinterest, or a combination of both. The auto industry feels that sooner or later, these young Americans (aka millennials) will...
Required Operating Procedures - 12/19/2014
... The manager must also document the date, time, signature (or initials) and explanation in detail what was inspected and why additional repair is needed on the job card prior to the work being performed. Multiple additional concerns must each contain...
Labor Operations and the Causal Part - 08/23/2016
... selection and transaction submission is pretty straightforward. For those interesting and somewhat tough claims, just remember-choose the part that is the actual cause of failure and then select the labor operation that matches that part. ...
Drive to Succeed - 12/21/2016
... and four-year colleges and universities in the US, and two in Canada, to offer scholarships to young women who wish to pursue careers in dealerships, including the parts and service departments. The Drive to Succeed scholarship program is open to female...
Diagnostic Time Increased - 07/23/2018
... diagnosis time. If the technician has an hour into diagnosis and still haven’t determined what the problem is, a new clock time should occur for possible OLH time. OLH time must be approved by service management before the claim is submitted to...
OLH Approval - 01/21/2019
... must detail on the job card the unique circumstances that resulted in the need for OLH and what repairs were made. Vague comments such as “metal throughout” are not acceptable. One other point not listed is that OLH can never be the first...
Add On Repair Approvals - 07/27/2022
... that the additional repair is necessary and approves adding the line to the job card, they need to document their approval in writing. That approval must be their signature/initials, date, time, and an explanation that not only includes that they inspected...
Forum - 04/24/2024
Our self authorization amount is up to 9 days. Maybe your's is different, but we have to get approval for 10 days or more.
Forum - 05/21/2024
I just went ahead and submitted our LPO floor mats with 0.2 and they paid, but you're right- I couldn't find those RPO codes either.
New Year, New Compliance Initiative - 01/05/2023
... by job card line for repair(s) performed that are separately identified and labeled. The time would be substantiated by an Electronic Time Recording or Technician Daily Time Ticket associated with the Peel N Stick flags attached to the job card. The...
The Cause of Failure - 06/26/2023
... In other words, the technician determined a specific repair was needed but how did they get there? What was tested and what were the test results? Were there on-board diagnostic trouble codes (DTCs)? What did you see or hear? Technician documentation...
Courtesy Transportation - 04/23/2024
... cannot be safely operated, etc—but on the flip side, there are reasons why overnight repairs wouldn’t qualify for courtesy transportation: scheduling a repair in the late afternoon or immediately prior to a weekend or holiday OR scheduling...
Forum - 09/01/2020
... Which makes no sence to me because they stated their concerns on the appointment. I guess what you're saying is, P&P says "ANY" concerns not listed on the envelope are considered add-ons...I guess, in this instance, we just take the word "Any" literally,...
Forum - 05/10/2021
Yes. You will need to do your Pre-authorization because you'll have to put that # in there when submitting for payment.
Forum - 04/29/2022
... have the same issue when i have a claim that a part was not billed on RO. i have to go do an ADD CREDIT and it will not let me go the Global. when i call DBC, they direct me to submitting cliam through Internet Explorer and it works, but...
Labor Op Codes - 11/29/2018
... this position for 30 years had normally done that part, the techinician would come up and tell her what the issue was and then she was look to see if it was covered or not and do all the billing time and whatnot. I am not as sharp as just starting...
NEW CONTEST! Update Your Profile For A Chance to Win $250 - 11/29/2018
Tell us a little about yourself and then get a glimpse of how other professionals manage their workdays. You'll find great advice from people who share the same challenges in warranty administration. View Contest
CONTEST EXTENDED UNTIL 2/1! Update Your Profile For A Chance to Win $250 - 12/21/2018
Tell us a little about yourself and then get a glimpse of how other professionals manage their workdays. You'll find great advice from people who share the same challenges in warranty administration. View Contest
Parts Warranty vs Powertrain Warranty - 06/18/2018
... is now out of the powertrain warranty by time. Doesn't the parts warranty carry on for the 12/12? Whatever is in the customer's best interest? Or does the warranty for the part just end with the powertrain. Thanks for any info or document numbers to...
Forum - 08/08/2018
Thanks. I see what you're saying. The sublet says - "valve job - customer supplied parts - replaced valve and seals". We used labor operation 4080988 with no OLH.
Re: goodwill reimbursement - 07/26/2012
Check the IVH history, just because theres a recall and if it doesnt apply to that customers vehicle, why would a reimbursement be necessary? Enthusiasm or not, i wouldn't give away money to a longtime cutomer thats continuing to give their business to...
Re: Complaint Codes - 01/29/2013
You are very welcome. I take it you got yours fixed.
Re: Volt Rental - 02/27/2013
... can always request assistance from his DMA if he wants to cover the rental completely but I wouldn't waste a DMA's time for $23.00 more dollars. I would append the claim and add the $15.00 2 way shuttle. (if the recall doesn't say anything about courtesy...
Re: Warranty Meeting - 11/07/2012
Hey Kristen, I still haven't received anything. My email is TJAMISON@YOUNGAUTOSALES.COM
another processing problem - 03/08/2012
... back to the first claim page then continue to he next page and the field has magically appeared! What's that about? Also, when I tab once after entering a rental amount the dependency field opens but my tab goes directly past it! Seems to me that...
Re: CODE R - Not authorized - 03/11/2011
If you can't use the "R" authorization you'll have to mark it for GM Authorization and put in comments your explanation for your Warranty Specialist to authorize it.
Forum - 02/15/2017
And if Kristen's answer won't work because GM deleted the previous versions, you'll have to use the most recent.
Courtesy Transportation - 02/07/2017
Question I see we can not get rental on a part warranty. Can we get rental on Policy repairs? Thank YouLinda
Forum - 05/09/2017
... of May, made 6 years in this position. No raise in 2 years, never a bonus, because i would'nt know what to consider fair. I think my lowest month was $30k, and have been as high as $100k. ...
Forum - 07/10/2017
As with any sublet net amount, you will need to keep a copy of the rental invoice attached to the job card to be compliant. Is that what you're asking?
Forum - 12/08/2017
I like JL version better, but it's not updated yet. You'll need the one from the P&P for now.
Re: Updated Brake Warranty Procedures - 03/27/2009
... Refinished Rotor Thickness are required and MUST be written/documented on the repair order, or for your convenience, complete the form (GM Brake Service Repair Order Documentation for Required Measurements) found on the last page of this bulletin and...
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/10/2009
... MAKE THEM GIVE ME EITHER A LABOR OP OR "CLOSEST TO" THEN H ROUTE WITH THIER NAME AND THE CASE # SO YOUR AVM CAN SEE YOU'VE JUMPED THROUGH THE HOOPS AND YOU'RE LAYING IT IN HIS/HER LAP. I USE THE PARTS DEPT ALOT BECAUSE I WORKED PARTS FOR ALMOST 10 YEARS...
Re: GLOBAL WARRANTY!! - 11/12/2009
... then a field for cause description in which you type in the tech comments (or your DMS brings over what's typed on the RO). This is where I think you'd put the DTC's listed out by the tech. Hope this helps. Hang in there with it and let us know how...
Re: TRANS ACTION SUMMARY REPORT - 08/10/2010
MINE WAS MIA THIS MORNING....IT JUST SHOWED UP A LITTLE WHILE AGO....CHECK AGAIN FOR YOURS
Re: Replaced starter - 02/25/2009
Make sure you're not putting in a claim type "B". The only thing you should have on your claim is authorization "B"
Re: Transportation claims - 10/09/2008
Yeah - I think you're right. It is pretty difficult to get paid, and they make the process very difficult.
Re: Warranty Compliance - 12/02/2008
... where they got the info. All I know is that when the warranty auditor for our region/section, whatever you want to call it, came to visit one time, I asked her because she was the person in charge of the audit process for our region. She told me to...
Re: WIPERS - 08/25/2008
Don't forget you must use the GM blade or Insert, NOT the ACDelco. If you have to use ACD, you'll have to H-route it to get it to pay.
Forum - 09/19/2007
... Front Door Hinge Pillar - Left - Replace, if the punch time is true and over 2.0 OLH, you'll have to H-route. You have to use the op for the failed part therefore, use the conduit op i listed above....
No Start on New DuraMax - 11/26/2007
... camera to document the cause of the complaint. No sweat, I wanted to see too, so I go out to see what was causing all the commotion. Under the air filter was a litter of 9 baby chipmunks, not more than a week or so old. The mom had been seen running...
Re: B5410 - Body - Reseal - 02/15/2008
I WOULD PUT .4 IN REG HOURS (2006 LTG) 2.0 IN OLH (IF HE HAD TIME PUNCHES) AND EAT THE REST. IF HE SAID NO DOUBT YOU'LL BE ABLE TO CHANGE HIS MIND.
Re: COMPLAINT & FAIL CODES - 04/08/2008
I like it when they tell me the part was "bad". Should I make it go stand in the corner? Yikes! WHAT is the FAILURE, and WHY did it fail? They usually reply "I don't know"... to which I respond, "then how am I supposed to know? YOU'RE the tech"....
Re: GWM Menus - 09/14/2010
Just checked mine and it is doing the same as yours. If you click the tab itself it will take you to a page with the correct links for that tab so you can still access the functions you need. Must have been part of the 'upgrade' that was mentioned in...
Re: PART RETURN ADMIN ALLOWANCE - 02/24/2010
... or keywords. Make sure you check for it to search active and archived messages or you don't find what you're looking for alot of the time....
Check the IVH history, just because theres a recall and if it doesnt apply to that customers vehicle, why would a reimbursement be necessary? Enthusiasm or not, i wouldn't give away money to a longtime cutomer thats continuing to give their business to...
Re: Complaint Codes - 01/29/2013
You are very welcome. I take it you got yours fixed.
Re: Volt Rental - 02/27/2013
... can always request assistance from his DMA if he wants to cover the rental completely but I wouldn't waste a DMA's time for $23.00 more dollars. I would append the claim and add the $15.00 2 way shuttle. (if the recall doesn't say anything about courtesy...
Re: Warranty Meeting - 11/07/2012
Hey Kristen, I still haven't received anything. My email is TJAMISON@YOUNGAUTOSALES.COM
another processing problem - 03/08/2012
... back to the first claim page then continue to he next page and the field has magically appeared! What's that about? Also, when I tab once after entering a rental amount the dependency field opens but my tab goes directly past it! Seems to me that...
Re: CODE R - Not authorized - 03/11/2011
If you can't use the "R" authorization you'll have to mark it for GM Authorization and put in comments your explanation for your Warranty Specialist to authorize it.
Forum - 02/15/2017
And if Kristen's answer won't work because GM deleted the previous versions, you'll have to use the most recent.
Courtesy Transportation - 02/07/2017
Question I see we can not get rental on a part warranty. Can we get rental on Policy repairs? Thank YouLinda
Forum - 05/09/2017
... of May, made 6 years in this position. No raise in 2 years, never a bonus, because i would'nt know what to consider fair. I think my lowest month was $30k, and have been as high as $100k. ...
Forum - 07/10/2017
As with any sublet net amount, you will need to keep a copy of the rental invoice attached to the job card to be compliant. Is that what you're asking?
Forum - 12/08/2017
I like JL version better, but it's not updated yet. You'll need the one from the P&P for now.
Re: Updated Brake Warranty Procedures - 03/27/2009
... Refinished Rotor Thickness are required and MUST be written/documented on the repair order, or for your convenience, complete the form (GM Brake Service Repair Order Documentation for Required Measurements) found on the last page of this bulletin and...
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/10/2009
... MAKE THEM GIVE ME EITHER A LABOR OP OR "CLOSEST TO" THEN H ROUTE WITH THIER NAME AND THE CASE # SO YOUR AVM CAN SEE YOU'VE JUMPED THROUGH THE HOOPS AND YOU'RE LAYING IT IN HIS/HER LAP. I USE THE PARTS DEPT ALOT BECAUSE I WORKED PARTS FOR ALMOST 10 YEARS...
Re: GLOBAL WARRANTY!! - 11/12/2009
... then a field for cause description in which you type in the tech comments (or your DMS brings over what's typed on the RO). This is where I think you'd put the DTC's listed out by the tech. Hope this helps. Hang in there with it and let us know how...
Re: TRANS ACTION SUMMARY REPORT - 08/10/2010
MINE WAS MIA THIS MORNING....IT JUST SHOWED UP A LITTLE WHILE AGO....CHECK AGAIN FOR YOURS
Re: Replaced starter - 02/25/2009
Make sure you're not putting in a claim type "B". The only thing you should have on your claim is authorization "B"
Re: Transportation claims - 10/09/2008
Yeah - I think you're right. It is pretty difficult to get paid, and they make the process very difficult.
Re: Warranty Compliance - 12/02/2008
... where they got the info. All I know is that when the warranty auditor for our region/section, whatever you want to call it, came to visit one time, I asked her because she was the person in charge of the audit process for our region. She told me to...
Re: WIPERS - 08/25/2008
Don't forget you must use the GM blade or Insert, NOT the ACDelco. If you have to use ACD, you'll have to H-route it to get it to pay.
Forum - 09/19/2007
... Front Door Hinge Pillar - Left - Replace, if the punch time is true and over 2.0 OLH, you'll have to H-route. You have to use the op for the failed part therefore, use the conduit op i listed above....
No Start on New DuraMax - 11/26/2007
... camera to document the cause of the complaint. No sweat, I wanted to see too, so I go out to see what was causing all the commotion. Under the air filter was a litter of 9 baby chipmunks, not more than a week or so old. The mom had been seen running...
Re: B5410 - Body - Reseal - 02/15/2008
I WOULD PUT .4 IN REG HOURS (2006 LTG) 2.0 IN OLH (IF HE HAD TIME PUNCHES) AND EAT THE REST. IF HE SAID NO DOUBT YOU'LL BE ABLE TO CHANGE HIS MIND.
Re: COMPLAINT & FAIL CODES - 04/08/2008
I like it when they tell me the part was "bad". Should I make it go stand in the corner? Yikes! WHAT is the FAILURE, and WHY did it fail? They usually reply "I don't know"... to which I respond, "then how am I supposed to know? YOU'RE the tech"....
Re: GWM Menus - 09/14/2010
Just checked mine and it is doing the same as yours. If you click the tab itself it will take you to a page with the correct links for that tab so you can still access the functions you need. Must have been part of the 'upgrade' that was mentioned in...
Re: PART RETURN ADMIN ALLOWANCE - 02/24/2010
... or keywords. Make sure you check for it to search active and archived messages or you don't find what you're looking for alot of the time....
Re: Lost Rep - 09/24/2009
I heard that it's going to be Jay Townsend. I don't know anything about him, but I did hear that he is a good guy. Who is yours?
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/04/2009
LOOKING AT THE VIS I SEE THAT IT SHOULD BE AN AUTH B BECAUSE YOU'VE DONE 2 K LABOR OPS IN FEBRUARY. THE POWER TRAIN WARRANTY IS SHOWING THE LABOR OP, SO IT SHOULD BE FINE. WHAT WAS THE REJECT CODE?
Forum - 12/01/2017
... the page called LIVE CHAT. Pick Service and put in the VIN and area that was repaired with your question, like if you're looking for an operation and then submit it, there's a little radio button near the top that changes to green I think when...
Forum - 12/04/2017
... that is different from the admin allowance, and is claimed as "NIM - Dealer comlp bonus", is what i have used in free-flow section. Don't short yourself on bonus' available...
Forum - 09/20/2017
I was told that if someone doesn't have the ability to hire/fire then they're not able to authorize anything. Your're advisors are only commission? Ours get commission but they also get an hourly pay. Years ago we had a Manager and an...
Forum - 05/10/2017
... the manufacturers updates and their policies and procedures. My GM really had no clue what-so-ever what it is that I'm up against when it comes to warranty and when I was fighting to get a bonus, told me that there is no difference in...
EXPRESS VAN CARGO PDI TIMES - 03/15/2017
... the VIN breakdowns to determine if the vehicle was a passenger, cargo, etc. Anyone know what i'm talking about/can point in the right direction? Thanks! ...
Forum - 02/07/2017
... and ever, lol! I know I've read that tech time card documentation must be available if you're audited. ...
Forum - 02/10/2017
Have you looked under Search Empowerment tab? I'm not sure that the system saves the calculators since it's dealer empowerment and not getting forwarded for DMA approval. If I'm right, I think you only need to attach it to the job card...
Cause Codes clarification - 09/27/2016
... by DBC both ways to process this, 1. All on one line and OLH for the additional 5 appliques. Which would have to be H Routed to GM for authorization because it's well over OLH empowerment levels. Or, 2. Seperate them out onto seperate lines and then...
Re: ENGINE OVERHAUL - 02/25/2016
... them, but I usually find them to be quite helpful. I don't know about a parts list, I think that would pretty much be up to your technician. Good luck! You'll probably end up with a "closest to" labor operation code on this one. I didn't see and...
Re: ADP and electronically submitting warranty - 03/08/2011
You should see your accepted/rejected claims the next day on your claim memo. If you don't, make sure you're transmitting the batch through TRD at night before you leave.
Re: 2 year/30000 mile standard CPO maintenance plan - 08/31/2011
If you can go into your search function in your gm messages, do an all search and archived. gm message# G_0000085365 ang G_0000083803. http://gmcertifiedresourcecenter.com Go to this website and register your dealership. You should get a reply back...
Re: E.P.I.C PRICING VS ACTUAL PAYMENT - 08/31/2012
... get in the correct line there is a 'Net Item Labor Parts' tab that will give you the break down on what each part paid....
Re: Repeat Repair Reject on a Service Agent Installed Part Claim? - 03/19/2013
Yes, I believe I have run into that, even though it's submitted as a part warranty I had to use the R auth. I don't know why, especially considering the vehicle is out of warranty and you're using the correct warranty type.
Re: Engine replacement - 03/19/2013
My advise is to call the PQC yourself and make sure everything matches. If he gave them the wrong job card number or anything doesn't match then it will reject. 1-800-654-7654 and keep 02-07-30-029 bulletin handy for these. Good luck!
Re: The 3 C's - 03/11/2014
... up and they know there will be no pay until I have a good story. I had my hands full with a new young tech on batteries always typing "poot knew in" exactly like that lol ;)...
Forum - 08/07/2018
... WSC rep calls me when a claim looks funny because my tickets are always "very compliant". Anyway, what I'm considering is having them bump my weekly salary and turn my commission into a percentage of total claims either with or without PDI totals. That...
Forum - 03/19/2018
Given the information you provided I would submit the transaction as a separate claim and just get the $100 back from GM using the CAC case and following submission instructions. I have one here myself, same situation. Customer wanted to use it towards...
Forum - 03/16/2023
so from what i understand if the tech doesnt say it in his story ( about a part being incompatible ) then mgt does have to authorize it. The trouble i have with this when dealing with certain repairs,,,trans or rear diff,,,you get soo many parts...
Forum - 05/27/2020
If using any browser, other than Internet Explorer, you won't be able to add parts and usually have to copy/paste any comments (as there are 2 comment boxes that pop up). If you should get a VSSM Security Portal warning, using IE, close window and start...
Forum - 02/04/2021
The issue I see here is that most people think "straight time" is just a total of what you have punched on the invoice. Straight time is the time it takes to do the actual repair. Tech should have separate punch times for checkout and the repair. The...
Forum - 09/16/2024
It used to be pretty rare that a vehicle would need the same module programmed on consecutive visits. There are some details we probably don't know but I would always be careful with techs doing programming. They can't just check, in SI it states over...
Forum - 07/19/2024
I have done this before, you need to involve your DVM and get some authorizations going. They will give you the proper operation code to submit. I think in the past I have used the operation for the part you were waiting for with no labor and just the...
Forum - 05/21/2024
... similar to this. Since the system won't allow the dollar amount exception to be Hrouted I think you'd have to process the recall without the rental and do a separate claim with another opcode possibly related to the repair failure. I have gotten opcodes...
I heard that it's going to be Jay Townsend. I don't know anything about him, but I did hear that he is a good guy. Who is yours?
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/04/2009
LOOKING AT THE VIS I SEE THAT IT SHOULD BE AN AUTH B BECAUSE YOU'VE DONE 2 K LABOR OPS IN FEBRUARY. THE POWER TRAIN WARRANTY IS SHOWING THE LABOR OP, SO IT SHOULD BE FINE. WHAT WAS THE REJECT CODE?
Forum - 12/01/2017
... the page called LIVE CHAT. Pick Service and put in the VIN and area that was repaired with your question, like if you're looking for an operation and then submit it, there's a little radio button near the top that changes to green I think when...
Forum - 12/04/2017
... that is different from the admin allowance, and is claimed as "NIM - Dealer comlp bonus", is what i have used in free-flow section. Don't short yourself on bonus' available...
Forum - 09/20/2017
I was told that if someone doesn't have the ability to hire/fire then they're not able to authorize anything. Your're advisors are only commission? Ours get commission but they also get an hourly pay. Years ago we had a Manager and an...
Forum - 05/10/2017
... the manufacturers updates and their policies and procedures. My GM really had no clue what-so-ever what it is that I'm up against when it comes to warranty and when I was fighting to get a bonus, told me that there is no difference in...
EXPRESS VAN CARGO PDI TIMES - 03/15/2017
... the VIN breakdowns to determine if the vehicle was a passenger, cargo, etc. Anyone know what i'm talking about/can point in the right direction? Thanks! ...
Forum - 02/07/2017
... and ever, lol! I know I've read that tech time card documentation must be available if you're audited. ...
Forum - 02/10/2017
Have you looked under Search Empowerment tab? I'm not sure that the system saves the calculators since it's dealer empowerment and not getting forwarded for DMA approval. If I'm right, I think you only need to attach it to the job card...
Cause Codes clarification - 09/27/2016
... by DBC both ways to process this, 1. All on one line and OLH for the additional 5 appliques. Which would have to be H Routed to GM for authorization because it's well over OLH empowerment levels. Or, 2. Seperate them out onto seperate lines and then...
Re: ENGINE OVERHAUL - 02/25/2016
... them, but I usually find them to be quite helpful. I don't know about a parts list, I think that would pretty much be up to your technician. Good luck! You'll probably end up with a "closest to" labor operation code on this one. I didn't see and...
Re: ADP and electronically submitting warranty - 03/08/2011
You should see your accepted/rejected claims the next day on your claim memo. If you don't, make sure you're transmitting the batch through TRD at night before you leave.
Re: 2 year/30000 mile standard CPO maintenance plan - 08/31/2011
If you can go into your search function in your gm messages, do an all search and archived. gm message# G_0000085365 ang G_0000083803. http://gmcertifiedresourcecenter.com Go to this website and register your dealership. You should get a reply back...
Re: E.P.I.C PRICING VS ACTUAL PAYMENT - 08/31/2012
... get in the correct line there is a 'Net Item Labor Parts' tab that will give you the break down on what each part paid....
Re: Repeat Repair Reject on a Service Agent Installed Part Claim? - 03/19/2013
Yes, I believe I have run into that, even though it's submitted as a part warranty I had to use the R auth. I don't know why, especially considering the vehicle is out of warranty and you're using the correct warranty type.
Re: Engine replacement - 03/19/2013
My advise is to call the PQC yourself and make sure everything matches. If he gave them the wrong job card number or anything doesn't match then it will reject. 1-800-654-7654 and keep 02-07-30-029 bulletin handy for these. Good luck!
Re: The 3 C's - 03/11/2014
... up and they know there will be no pay until I have a good story. I had my hands full with a new young tech on batteries always typing "poot knew in" exactly like that lol ;)...
Forum - 08/07/2018
... WSC rep calls me when a claim looks funny because my tickets are always "very compliant". Anyway, what I'm considering is having them bump my weekly salary and turn my commission into a percentage of total claims either with or without PDI totals. That...
Forum - 03/19/2018
Given the information you provided I would submit the transaction as a separate claim and just get the $100 back from GM using the CAC case and following submission instructions. I have one here myself, same situation. Customer wanted to use it towards...
Forum - 03/16/2023
so from what i understand if the tech doesnt say it in his story ( about a part being incompatible ) then mgt does have to authorize it. The trouble i have with this when dealing with certain repairs,,,trans or rear diff,,,you get soo many parts...
Forum - 05/27/2020
If using any browser, other than Internet Explorer, you won't be able to add parts and usually have to copy/paste any comments (as there are 2 comment boxes that pop up). If you should get a VSSM Security Portal warning, using IE, close window and start...
Forum - 02/04/2021
The issue I see here is that most people think "straight time" is just a total of what you have punched on the invoice. Straight time is the time it takes to do the actual repair. Tech should have separate punch times for checkout and the repair. The...
Forum - 09/16/2024
It used to be pretty rare that a vehicle would need the same module programmed on consecutive visits. There are some details we probably don't know but I would always be careful with techs doing programming. They can't just check, in SI it states over...
Forum - 07/19/2024
I have done this before, you need to involve your DVM and get some authorizations going. They will give you the proper operation code to submit. I think in the past I have used the operation for the part you were waiting for with no labor and just the...
Forum - 05/21/2024
... similar to this. Since the system won't allow the dollar amount exception to be Hrouted I think you'd have to process the recall without the rental and do a separate claim with another opcode possibly related to the repair failure. I have gotten opcodes...
Forum - 01/11/2024
... but also have a different setup. We have a separate cashier for typing, booking and collecting what's on jobcard. She only books customer and internal times. My techs either give me a lop, or time, but rarely both. I verify what they put down, book their...
Forum - 11/01/2023
I rarely if ever submit CCND claims. Some of those have opcodes and times for doing some checks. If it doesn't tell your cheap SM to pay them a little internal time. Otherwise you are setting yourself up for a bad survey and a repeat repair.
Forum - 08/15/2023
You would process for the amount the customer paid for that repair, in case they had other work done. If it was overlap with other repairs (as a single line repair), then you'd have to factor out the non-covered expenses.
Forum - 08/16/2023
... to be inside E coverage whic would basically be bumper to bumper if you are not in a PZEV state or whatever they are calling it this week. As an aside, and it might be inappropriate to say but don't waste your time talking to DBC about this. I have yet...
Diagnostic Time - 07/30/2019
... the technician has an hour into diagnosis and still hasn’t determined what the problem is, a new clock time should occur for possible OLH time. OLH time must be approved by service management before the claim is submitted to GM. It is important...
Reject of the Month - 07/30/2019
... the correct module. In cases of multiple reprogramming lines on the same job card, make sure to document the WCCs with the appropriate job card line/module. Complete all of the required programming events as documented in the bulletin. If the service...
Some Warranty Parts Center Process Requirements - 12/02/2019
... must be able to substantiate shipment within 10 days from the WPC part return required date. You have 21 days to get the part to the WPC, but you should act on the request within 10 days of notification. If a dealer sent parts within the 10 day timeframe...
June 2018 Recall Update - 05/22/2018
... An add time for the Chevrolet LTZ trim level has been added. Certain 2007-2008 Chevrolet Silverado 2500/3500 HD and GMC Sierra 2500/3500 HD vehicles are involved in the recall population. Emission Recall 17067 Diesel Dual Tank Fuel Transfer Pump...
The Warranty Shop Copy - 01/23/2017
... then to be transferred into the computer by the service advisors or the warranty administrator. As you can see, there are a variety of ways to create an invoice copy, but the shop copy can be the most important copy when it comes to making sure your...
March 2017 Recall Update - 02/17/2017
... Texas, Guam, Saipan, US Samoa, or the US Virgin Islands. Certain 2007-2008 Chevrolet Silverado 2500/3500 HD and GMC Sierra 2500/3500 HD trucks are included in the recall population. Emission Recall 15594: NOx Position 1 Sensor Replacement: Dealers are...
2017: Year in Review - 11/21/2017
... circumstances that other fluids are needed to prepare the vehicle for delivery, the transaction would require routing for GM authorization. OptiKleen must be submitted in the parts section of the transaction. Any other brand of washer fluid added to...
December 2017 Recall Update - 11/21/2017
... a revision to the service procedure and warranty information sections. Technicians are required to document the SPS Warranty Claim Code on the job card. The recall affects certain 2008-2012 Buick Enclave, 2009-2012 Chevrolet Traverse, 2007-2012 GMC Acadia,...
Search Tool - 02/23/2015
With the latest P&P Manual update, each of the available manuals is called out individually. Have you found yourself in search of a specific piece of policy information, but not sure which manual to search? A search field is available that enables...
Z Labour Operations - 09/19/2011
... schedule, including the vehicle's Oil Life system. The percent oil life remaining must be documented on the job card. See message G_0000070346. Transaction type ZREG, labour hours vary with model.Z2262 Lube, oil, and filter change. Claim...
Warranty Performance Analysis - 07/02/2010
... and if assigned the duty, price the repair order accurately based on accurate knowledge of what was done.Is your labor rate, menu pricing and quick service competitive? With whom? Are you comparing with other local dealers, or with the specialty shops...
Transmission Flow Codes - 10/13/2010
... must now be entered with the transaction as opposed to simply documenting it on the job card. It wouldn't hurt, however, to have a conversation with your technicians to remind them that you absolutely cannot get certain transmission claims paid without...
From the Desk of a Service Manager - 06/07/2010
... familiar to me due to its close proximity to my dealership. On that particular holiday afternoon I wouldn't have believed it if I hadn't stopped to see it. There were at least 80 customers in the showrooms alone. Combined with the 20 or so staff members...
Forum - 11/28/2022
... over, set it up, enter all the test parameters and at least come back later for a test result. Why wouldn't that be diagnosis? I wouldn't pay them for more than the 0.3 and I would make them punch it just to force them to prove they took some effort...
Re: CURIOUS ABOUT PAY - 01/25/2012
... I was receiving a flat "fee" for my services as part time and a clean schedule bonus. They asked what I felt I should get when coming back full time so I said I should receive the same amount I was getting but doubled and divided by 40 hours to come...
Re: WHY SEALS AND GASKETS ARE NOT WARRANTY(B AND N CLAIMS) - 04/22/2009
... QUIT DOING THEM AND THEN TELLING ME ABOUT THEM WHEN THEY GOT CHARGED THE TOTAL REPAIR LIKE THE ONE YOU'RE TALKING ABOUT. THE OWNER WAS BEHIND ME SO THEY LOST. NO MORE ARGUEMENTS! BUT JUST HOPE THE CUSTOMER DOESN'T GET GM CUSTOMER SERVICE INVOLVED....THEN...
Authorizations and Attachments - 10/18/2024
... it, your Warranty Support Center Specialist will reject the transaction with an explanation as to what they need to see. Before we go over the list of situations that require attaching a document, there are a few important notes to clarify. First, when...
Global Warranty Management Submission - 12/16/2016
... expenses for a non-warrantable repair on a vehicle that is within warranty where the repair costs would normally be the responsibility of the owner. Policy flag: An indicator for expenses associated with warrantable repairs for a vehicle that is beyond...
ADMIN ALLOWANCE - 12/12/2007
I AM ON "REYNOLDS" --- ANYONE OUT THERE KNOW IF THIS CAN BE DONE ON REYNOLDS SYSTEM
Forum - 09/19/2007
And don't forget the $20 extra for various electronics like radios and CD players.
Re: Instrument Cluster Replacement 07 Sierra - 04/01/2008
I HAVE FOUND DOC 1458048 ON A PROCESS FOR THAT COMPLAINT. DONT KNOW IF THAT WILL HELP.
... but also have a different setup. We have a separate cashier for typing, booking and collecting what's on jobcard. She only books customer and internal times. My techs either give me a lop, or time, but rarely both. I verify what they put down, book their...
Forum - 11/01/2023
I rarely if ever submit CCND claims. Some of those have opcodes and times for doing some checks. If it doesn't tell your cheap SM to pay them a little internal time. Otherwise you are setting yourself up for a bad survey and a repeat repair.
Forum - 08/15/2023
You would process for the amount the customer paid for that repair, in case they had other work done. If it was overlap with other repairs (as a single line repair), then you'd have to factor out the non-covered expenses.
Forum - 08/16/2023
... to be inside E coverage whic would basically be bumper to bumper if you are not in a PZEV state or whatever they are calling it this week. As an aside, and it might be inappropriate to say but don't waste your time talking to DBC about this. I have yet...
Diagnostic Time - 07/30/2019
... the technician has an hour into diagnosis and still hasn’t determined what the problem is, a new clock time should occur for possible OLH time. OLH time must be approved by service management before the claim is submitted to GM. It is important...
Reject of the Month - 07/30/2019
... the correct module. In cases of multiple reprogramming lines on the same job card, make sure to document the WCCs with the appropriate job card line/module. Complete all of the required programming events as documented in the bulletin. If the service...
Some Warranty Parts Center Process Requirements - 12/02/2019
... must be able to substantiate shipment within 10 days from the WPC part return required date. You have 21 days to get the part to the WPC, but you should act on the request within 10 days of notification. If a dealer sent parts within the 10 day timeframe...
June 2018 Recall Update - 05/22/2018
... An add time for the Chevrolet LTZ trim level has been added. Certain 2007-2008 Chevrolet Silverado 2500/3500 HD and GMC Sierra 2500/3500 HD vehicles are involved in the recall population. Emission Recall 17067 Diesel Dual Tank Fuel Transfer Pump...
The Warranty Shop Copy - 01/23/2017
... then to be transferred into the computer by the service advisors or the warranty administrator. As you can see, there are a variety of ways to create an invoice copy, but the shop copy can be the most important copy when it comes to making sure your...
March 2017 Recall Update - 02/17/2017
... Texas, Guam, Saipan, US Samoa, or the US Virgin Islands. Certain 2007-2008 Chevrolet Silverado 2500/3500 HD and GMC Sierra 2500/3500 HD trucks are included in the recall population. Emission Recall 15594: NOx Position 1 Sensor Replacement: Dealers are...
2017: Year in Review - 11/21/2017
... circumstances that other fluids are needed to prepare the vehicle for delivery, the transaction would require routing for GM authorization. OptiKleen must be submitted in the parts section of the transaction. Any other brand of washer fluid added to...
December 2017 Recall Update - 11/21/2017
... a revision to the service procedure and warranty information sections. Technicians are required to document the SPS Warranty Claim Code on the job card. The recall affects certain 2008-2012 Buick Enclave, 2009-2012 Chevrolet Traverse, 2007-2012 GMC Acadia,...
Search Tool - 02/23/2015
With the latest P&P Manual update, each of the available manuals is called out individually. Have you found yourself in search of a specific piece of policy information, but not sure which manual to search? A search field is available that enables...
Z Labour Operations - 09/19/2011
... schedule, including the vehicle's Oil Life system. The percent oil life remaining must be documented on the job card. See message G_0000070346. Transaction type ZREG, labour hours vary with model.Z2262 Lube, oil, and filter change. Claim...
Warranty Performance Analysis - 07/02/2010
... and if assigned the duty, price the repair order accurately based on accurate knowledge of what was done.Is your labor rate, menu pricing and quick service competitive? With whom? Are you comparing with other local dealers, or with the specialty shops...
Transmission Flow Codes - 10/13/2010
... must now be entered with the transaction as opposed to simply documenting it on the job card. It wouldn't hurt, however, to have a conversation with your technicians to remind them that you absolutely cannot get certain transmission claims paid without...
From the Desk of a Service Manager - 06/07/2010
... familiar to me due to its close proximity to my dealership. On that particular holiday afternoon I wouldn't have believed it if I hadn't stopped to see it. There were at least 80 customers in the showrooms alone. Combined with the 20 or so staff members...
Forum - 11/28/2022
... over, set it up, enter all the test parameters and at least come back later for a test result. Why wouldn't that be diagnosis? I wouldn't pay them for more than the 0.3 and I would make them punch it just to force them to prove they took some effort...
Re: CURIOUS ABOUT PAY - 01/25/2012
... I was receiving a flat "fee" for my services as part time and a clean schedule bonus. They asked what I felt I should get when coming back full time so I said I should receive the same amount I was getting but doubled and divided by 40 hours to come...
Re: WHY SEALS AND GASKETS ARE NOT WARRANTY(B AND N CLAIMS) - 04/22/2009
... QUIT DOING THEM AND THEN TELLING ME ABOUT THEM WHEN THEY GOT CHARGED THE TOTAL REPAIR LIKE THE ONE YOU'RE TALKING ABOUT. THE OWNER WAS BEHIND ME SO THEY LOST. NO MORE ARGUEMENTS! BUT JUST HOPE THE CUSTOMER DOESN'T GET GM CUSTOMER SERVICE INVOLVED....THEN...
Authorizations and Attachments - 10/18/2024
... it, your Warranty Support Center Specialist will reject the transaction with an explanation as to what they need to see. Before we go over the list of situations that require attaching a document, there are a few important notes to clarify. First, when...
Global Warranty Management Submission - 12/16/2016
... expenses for a non-warrantable repair on a vehicle that is within warranty where the repair costs would normally be the responsibility of the owner. Policy flag: An indicator for expenses associated with warrantable repairs for a vehicle that is beyond...
ADMIN ALLOWANCE - 12/12/2007
I AM ON "REYNOLDS" --- ANYONE OUT THERE KNOW IF THIS CAN BE DONE ON REYNOLDS SYSTEM
Forum - 09/19/2007
And don't forget the $20 extra for various electronics like radios and CD players.
Re: Instrument Cluster Replacement 07 Sierra - 04/01/2008
I HAVE FOUND DOC 1458048 ON A PROCESS FOR THAT COMPLAINT. DONT KNOW IF THAT WILL HELP.
Re: SPEC. COV #00064G CLARIFICATION - 03/26/2008
not going to swear to this but believe the IPC (DOC) are dealers in canada.also dont forget to claim .2 admin allowance plus the $45.00
Re: goodwill Special Policy - 01/17/2008
we order ours from specmo and We usually get charged a $20 frieght and since this policy has came out I dont understand. We sometimes have one and sometime we dont... Does the $20 on doc # 07187a signify the frieght??? Do we charge a frieght at all ...
Re: TRANSPORTATION CLAIMS - 01/21/2008
I DONT KNOW OF AN ACTUAL BULLETIN --- BUT WHAT SYSTEM ARE YOU ON ??
HYBRID WARRANTY - 02/06/2008
IS THERE ANY DOCUMENTATION FOR THE HYBRID WARRANTY COVERAGE OUT IN PRINT YET ??
Re: GMPP CLAIM-CALIBRATED ACTUATOR - 05/21/2008
I HAVE THE GMPP CONVERSTION INFO - BUT I DONT KNOW WHAT LABOR OP TO USE
CLAIM LOG - 04/21/2008
Does anyone have a downloadable claim log?
Re: MGPP - 04/30/2008
DOUBLE CHECK, BUT GM WILL NOT PAY FOR NO PROBLEM FOUND IF OUT OF WARRANTY ALSO..
Re: CAN SOME ONE HELP WITH LABOR OP - 06/05/2008
That labor op doesn't apply to the 06 ltg.
RPO CODES - 06/05/2008
IS THERE ANYWHERE WE CAN FIND A DOCUMENTED DETAIL OF ALL RPO CODES ON A VEHICLE ????
Re: RKE RECEIVER - 06/10/2008
I WOULD USE R4480/REMOTE DOOR/REAR COMPARTMENT LOCK RECEIVER FROM THE 1998 LTG.
Re: rejected claim type b - 06/18/2008
I wasn't very clear,it's the motor/module assembly that opens and closes the door automatically.It's not the door lock.
Re: Claim Lost in the Black Hole???? - 08/12/2008
... but doesnt show anywhere in the system where it has been submitted. Since it is a GMPP claim, can you not get in touch with your account manager? Since you have double checked everything you might just double check the "Y" or "N" for the GM vehicle....
goodwill battery N0110 ? - 08/15/2008
I DON'T GUESS I REMEMBER DOING THIS. CAN YOU GOODWILL A BATTERY N0110? 2007 CHEV SUBURBAN. CUST. COMPLAINED IN AUG. 2008 BATTERY STILL GOING DEAD - FOUND ELECT. SYS. HAS SMALL ELECT. DRAW FROM ADD ON ACCESSORIES - NO WORK DONE. THEN, IN DEC. 2007 CUST...
THEFT DETERENT RELEARN - 08/29/2008
IF "RELEARN THEFT DETERENT" IS ALL THAT WAS DONE ---- WHAT WOULD BE THE CLOSEST LABOR OP???
08 Buick Lucerne -Looking for a labor operation - 07/02/2008
... car has the part(failure) there should be a labor op for it in case it fails. Please let me know what you find, I have to be overlooking something....
Re: Warranty Admin. job description - 12/04/2008
... covering your dealership's butt. If he doesn't like you asking questions, my first thought is what is trying to pull or he's an egomaniac and has a God complex. Trust me I KNOW what that is like, I also have a sexist jerk in the mix as well. If he...
Re: Where is everyone? - 11/19/2008
... who choose not to dwell on it being slower are actually doing pretty well and not far off when you look at year over year! Chins up and smile doesn't do any good to dwell on it, all you can do is work through it and be thankful you are still workin...
Re: POWERTRAIN COVERAGE - 10/02/2008
DOCUMENT ID 1879343 LIST LABOR OPS THAT ARE COVERED UNDER POWERTRAIN WARRANTY
Re: POWERTRAIN COVERAGE - 10/06/2008
Congrats on the baby, I hope everyone is doing well.
Re: NEED HELP RESOLVING A QUESTION - 02/03/2009
I AGREE! UNFORTUNATELY, GM DOESN'T. THE LABOR OP FOR THE HEAD GASKETS DOESN'T INCLUDE THE OIL CHANGE, SO I HAVE TO H ROUTE FOR THE ADDED TIME AND PARTS. IT JUST DOESN'T MAKE ANY SENSE TO ME AT ALL! OH WELL, THAT'S WHY WE HAVE THEM I GUESS.
Re: Lay Offs - 01/29/2009
Not yet but starting next week have to do warranty at our dodge store also a couple of days a week.any dodge people out there might need some help.
Re: GMPP RADIOS AND CLUSTERS - 01/27/2009
DBC DOESN'T HANDLE GMPP THE NUMBER I CALL IS 800-631-5590. GMPP DOESN'T BAY 40% MARKUP THEY ONLY PAY 25% ON ELECTRONICS (RADIOS AND CLUSTERS) JUST PUT THE TOTALS IN NET, BUT DON'T TRY TO GET THEM TO PAY FREIGHT, THEY WON'T DO IT.
Re: AUTHORIZATION P - 12/11/2008
Agree with Mark, doesn't get you alot....
Re: DUAL HEADREST DVD - 12/11/2008
... I don't think my parts manager knows either. Our techs also complain it's way more work than what they are paid. I don't think we will be doing another one anytime soon....
Re: PDI-ADVANCED 2-WAY REMOTE START - 12/18/2008
KRISTEN: SHOULD THIS BE DONE ON AN RO ???
not going to swear to this but believe the IPC (DOC) are dealers in canada.also dont forget to claim .2 admin allowance plus the $45.00
Re: goodwill Special Policy - 01/17/2008
we order ours from specmo and We usually get charged a $20 frieght and since this policy has came out I dont understand. We sometimes have one and sometime we dont... Does the $20 on doc # 07187a signify the frieght??? Do we charge a frieght at all ...
Re: TRANSPORTATION CLAIMS - 01/21/2008
I DONT KNOW OF AN ACTUAL BULLETIN --- BUT WHAT SYSTEM ARE YOU ON ??
HYBRID WARRANTY - 02/06/2008
IS THERE ANY DOCUMENTATION FOR THE HYBRID WARRANTY COVERAGE OUT IN PRINT YET ??
Re: GMPP CLAIM-CALIBRATED ACTUATOR - 05/21/2008
I HAVE THE GMPP CONVERSTION INFO - BUT I DONT KNOW WHAT LABOR OP TO USE
CLAIM LOG - 04/21/2008
Does anyone have a downloadable claim log?
Re: MGPP - 04/30/2008
DOUBLE CHECK, BUT GM WILL NOT PAY FOR NO PROBLEM FOUND IF OUT OF WARRANTY ALSO..
Re: CAN SOME ONE HELP WITH LABOR OP - 06/05/2008
That labor op doesn't apply to the 06 ltg.
RPO CODES - 06/05/2008
IS THERE ANYWHERE WE CAN FIND A DOCUMENTED DETAIL OF ALL RPO CODES ON A VEHICLE ????
Re: RKE RECEIVER - 06/10/2008
I WOULD USE R4480/REMOTE DOOR/REAR COMPARTMENT LOCK RECEIVER FROM THE 1998 LTG.
Re: rejected claim type b - 06/18/2008
I wasn't very clear,it's the motor/module assembly that opens and closes the door automatically.It's not the door lock.
Re: Claim Lost in the Black Hole???? - 08/12/2008
... but doesnt show anywhere in the system where it has been submitted. Since it is a GMPP claim, can you not get in touch with your account manager? Since you have double checked everything you might just double check the "Y" or "N" for the GM vehicle....
goodwill battery N0110 ? - 08/15/2008
I DON'T GUESS I REMEMBER DOING THIS. CAN YOU GOODWILL A BATTERY N0110? 2007 CHEV SUBURBAN. CUST. COMPLAINED IN AUG. 2008 BATTERY STILL GOING DEAD - FOUND ELECT. SYS. HAS SMALL ELECT. DRAW FROM ADD ON ACCESSORIES - NO WORK DONE. THEN, IN DEC. 2007 CUST...
THEFT DETERENT RELEARN - 08/29/2008
IF "RELEARN THEFT DETERENT" IS ALL THAT WAS DONE ---- WHAT WOULD BE THE CLOSEST LABOR OP???
08 Buick Lucerne -Looking for a labor operation - 07/02/2008
... car has the part(failure) there should be a labor op for it in case it fails. Please let me know what you find, I have to be overlooking something....
Re: Warranty Admin. job description - 12/04/2008
... covering your dealership's butt. If he doesn't like you asking questions, my first thought is what is trying to pull or he's an egomaniac and has a God complex. Trust me I KNOW what that is like, I also have a sexist jerk in the mix as well. If he...
Re: Where is everyone? - 11/19/2008
... who choose not to dwell on it being slower are actually doing pretty well and not far off when you look at year over year! Chins up and smile doesn't do any good to dwell on it, all you can do is work through it and be thankful you are still workin...
Re: POWERTRAIN COVERAGE - 10/02/2008
DOCUMENT ID 1879343 LIST LABOR OPS THAT ARE COVERED UNDER POWERTRAIN WARRANTY
Re: POWERTRAIN COVERAGE - 10/06/2008
Congrats on the baby, I hope everyone is doing well.
Re: NEED HELP RESOLVING A QUESTION - 02/03/2009
I AGREE! UNFORTUNATELY, GM DOESN'T. THE LABOR OP FOR THE HEAD GASKETS DOESN'T INCLUDE THE OIL CHANGE, SO I HAVE TO H ROUTE FOR THE ADDED TIME AND PARTS. IT JUST DOESN'T MAKE ANY SENSE TO ME AT ALL! OH WELL, THAT'S WHY WE HAVE THEM I GUESS.
Re: Lay Offs - 01/29/2009
Not yet but starting next week have to do warranty at our dodge store also a couple of days a week.any dodge people out there might need some help.
Re: GMPP RADIOS AND CLUSTERS - 01/27/2009
DBC DOESN'T HANDLE GMPP THE NUMBER I CALL IS 800-631-5590. GMPP DOESN'T BAY 40% MARKUP THEY ONLY PAY 25% ON ELECTRONICS (RADIOS AND CLUSTERS) JUST PUT THE TOTALS IN NET, BUT DON'T TRY TO GET THEM TO PAY FREIGHT, THEY WON'T DO IT.
Re: AUTHORIZATION P - 12/11/2008
Agree with Mark, doesn't get you alot....
Re: DUAL HEADREST DVD - 12/11/2008
... I don't think my parts manager knows either. Our techs also complain it's way more work than what they are paid. I don't think we will be doing another one anytime soon....
Re: PDI-ADVANCED 2-WAY REMOTE START - 12/18/2008
KRISTEN: SHOULD THIS BE DONE ON AN RO ???
Re: PARTS WARRANTY ON SEALS AND GASKETS - 04/23/2009
... Global and therefore can not be veiwed. Any rules that may be in such documents still apply and you can get a reference number, but you will not be able to veiw them.(YEAH I KNOW THAT MAKES SENSE RIGHT). That was fun to explain to the customer who wanted...
Re: FYI-IPC special policy, T5687 - 04/24/2009
DON'T HOLD YOUR BREATH WAITING FOR THAT PHONE CALL.
Re: CLARIFICATION: BULLETIN #07-08-64-019 - 04/07/2009
We usually don't bill the lubricant part number on the RO. Instead (depending on the bulletin & amount needed) we usually break down the container into ounces, figure out how much each ounce costs & bill in the miscellaneous section, crediting parts....
Re: CREATE ENGINE - 89 GMC 2500 - 03/06/2009
On engine replacements, don't you have to go through PQC for auth for replacement?
Re: Replaced starter - 02/27/2009
[quote] h&kchevy : Fact is they are watching what parts keep breaking. There HAS to be a better way to code these. Wouldn't it make sense to have the person who creates all the coding be someone who actually worked as an admin? But then, there are...
Re: Cylinder head gasket replacement - 03/13/2009
Based on the repair instructions in SI it doesn't appear there is overlap between these repairs.
Re: Cylinder head gasket replacement - 03/13/2009
Didn't the bulletin mention something about doing the intake?
Re: Recall Policies & Procedures question - 05/20/2009
... if the aftermarket shop installed a part wrong & the person was injured because it failed, would WE (the dealership) be liable? I need written policy to prove GM requires recalls to be done by a dealership because I was told "we've done it this way before"....
Re: I am stumped again..... - 04/30/2009
Don't forget your "EP" authorizations for olh and parts excessive if you need them. : }
Re: Warranty Payments - 06/02/2009
Only down one day!!!! That wasn't so bad.
2006 Pontiac Solstice - 10/20/2009
Does anyone know a labor op to use when replacing a lf door skin?
Re: Can you claim turning on after blow function on hvac? - 10/26/2009
Use the D9995 as your closest to labor op. Put in comments the doc#.
Re: HYBRID WARRANTY - 08/19/2009
Is there a document for hybrids like the one for powertrain coverage?
Re: Global Warranty Management - 01/15/2010
In GMTRAINING.COM,RESOURCES, Dealership Training Resources, then scroll down to the listing for Global Warranty Modules. I have done one at a time, and done the module as they are printing.
Re: Global Warranty Management - 01/22/2010
I don't either, wish I had someone here to stand over my shoulder & let me know if I am doing it right, I am not that confident in myself right now.
Re: PARTS DEPT - 02/03/2010
i am all set now---i had to use the little drop down menu---thanks
Re: More Global Warranty questions - 02/18/2010
MINE DOESNT HAVE A DOWNLOAD BUTTON PER SAY...I HAVE TO GO TO TRD THEN RMT....DOES THAT MAKE SENSE AND IM NOT SURE ABOUT THE ACCOUNTING PART OF IT YET
Re: SALVAGE -WARRANTY BLOCK VEHICLES - 01/05/2010
THAT IS THE WAY I HAVE BEEN TOLD, AND I DOUBLE CHECKED P&P -- YOUR RIGHT
Re: Question? Can you do recalls on salvage/branded vehicles, first one - 12/02/2009
YES - WE HAVE DONE THEM WITH NO PROBLEM, ITS THE ONLY THING WE CAN STILL DO
Re: DMS INTERACTIVE - ADMINISTRATIVE TIME ??? - 03/15/2010
IVE DONE IT THE SAME AS HEATHER AND HAVE HAD NO PROBLEMS WITH IT PAYING
Re: THROTTLE BODY CLEANING - 03/03/2010
#PIP4578A doesnt have an opcode, but we use the throttle body R&R and have gotten paid.
Re: SERVICE OFFER CERTIFICATES - 04/12/2010
JUST FOUND IT ,HAD TO READ THE VERY FINE PRINT ON THE CERTIFICATE GAVE DOC #
Re: Rejected claim resolutions elusive... - 04/14/2010
I HAVE DONE THE SAME THING BEFORE.
Re: Help! - 04/22/2010
Thanks so much, I'll try it when I download today.
Re: GWM Menus - 09/14/2010
Nice. It doesn't make my work impossible, just slows me down. Irritating!
... Global and therefore can not be veiwed. Any rules that may be in such documents still apply and you can get a reference number, but you will not be able to veiw them.(YEAH I KNOW THAT MAKES SENSE RIGHT). That was fun to explain to the customer who wanted...
Re: FYI-IPC special policy, T5687 - 04/24/2009
DON'T HOLD YOUR BREATH WAITING FOR THAT PHONE CALL.
Re: CLARIFICATION: BULLETIN #07-08-64-019 - 04/07/2009
We usually don't bill the lubricant part number on the RO. Instead (depending on the bulletin & amount needed) we usually break down the container into ounces, figure out how much each ounce costs & bill in the miscellaneous section, crediting parts....
Re: CREATE ENGINE - 89 GMC 2500 - 03/06/2009
On engine replacements, don't you have to go through PQC for auth for replacement?
Re: Replaced starter - 02/27/2009
[quote] h&kchevy : Fact is they are watching what parts keep breaking. There HAS to be a better way to code these. Wouldn't it make sense to have the person who creates all the coding be someone who actually worked as an admin? But then, there are...
Re: Cylinder head gasket replacement - 03/13/2009
Based on the repair instructions in SI it doesn't appear there is overlap between these repairs.
Re: Cylinder head gasket replacement - 03/13/2009
Didn't the bulletin mention something about doing the intake?
Re: Recall Policies & Procedures question - 05/20/2009
... if the aftermarket shop installed a part wrong & the person was injured because it failed, would WE (the dealership) be liable? I need written policy to prove GM requires recalls to be done by a dealership because I was told "we've done it this way before"....
Re: I am stumped again..... - 04/30/2009
Don't forget your "EP" authorizations for olh and parts excessive if you need them. : }
Re: Warranty Payments - 06/02/2009
Only down one day!!!! That wasn't so bad.
2006 Pontiac Solstice - 10/20/2009
Does anyone know a labor op to use when replacing a lf door skin?
Re: Can you claim turning on after blow function on hvac? - 10/26/2009
Use the D9995 as your closest to labor op. Put in comments the doc#.
Re: HYBRID WARRANTY - 08/19/2009
Is there a document for hybrids like the one for powertrain coverage?
Re: Global Warranty Management - 01/15/2010
In GMTRAINING.COM,RESOURCES, Dealership Training Resources, then scroll down to the listing for Global Warranty Modules. I have done one at a time, and done the module as they are printing.
Re: Global Warranty Management - 01/22/2010
I don't either, wish I had someone here to stand over my shoulder & let me know if I am doing it right, I am not that confident in myself right now.
Re: PARTS DEPT - 02/03/2010
i am all set now---i had to use the little drop down menu---thanks
Re: More Global Warranty questions - 02/18/2010
MINE DOESNT HAVE A DOWNLOAD BUTTON PER SAY...I HAVE TO GO TO TRD THEN RMT....DOES THAT MAKE SENSE AND IM NOT SURE ABOUT THE ACCOUNTING PART OF IT YET
Re: SALVAGE -WARRANTY BLOCK VEHICLES - 01/05/2010
THAT IS THE WAY I HAVE BEEN TOLD, AND I DOUBLE CHECKED P&P -- YOUR RIGHT
Re: Question? Can you do recalls on salvage/branded vehicles, first one - 12/02/2009
YES - WE HAVE DONE THEM WITH NO PROBLEM, ITS THE ONLY THING WE CAN STILL DO
Re: DMS INTERACTIVE - ADMINISTRATIVE TIME ??? - 03/15/2010
IVE DONE IT THE SAME AS HEATHER AND HAVE HAD NO PROBLEMS WITH IT PAYING
Re: THROTTLE BODY CLEANING - 03/03/2010
#PIP4578A doesnt have an opcode, but we use the throttle body R&R and have gotten paid.
Re: SERVICE OFFER CERTIFICATES - 04/12/2010
JUST FOUND IT ,HAD TO READ THE VERY FINE PRINT ON THE CERTIFICATE GAVE DOC #
Re: Rejected claim resolutions elusive... - 04/14/2010
I HAVE DONE THE SAME THING BEFORE.
Re: Help! - 04/22/2010
Thanks so much, I'll try it when I download today.
Re: GWM Menus - 09/14/2010
Nice. It doesn't make my work impossible, just slows me down. Irritating!
Re: Would you try to put a claim in for this? - 09/20/2010
i dont feel like it should be a warranty claim either..good luck with your decision
Re: authorization question - 08/30/2010
I HAPPEN TO BE DOING ANOTHER TIRE DEAL NOW ITS BULLETIN NO 00-03-10-003O
Re: srta trans warranty - 11/17/2010
A few reference documents for transmission fluid cooler flush and flow testing: Document ID: 2102833 (while this particular document supports the flush/flow procedure for an Enclave/Acadia it demonstrates GM's published procedure). The note in the second...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 10/04/2010
thats what i thought too, this is the first one we have done like this..
Re: REYNOLDS & REYNOLDS - 02/22/2011
Mine were all done correctly today.
Re: REYNOLDS & REYNOLDS - 02/22/2011
mine were done ok too
Re: recall 10153 - 12/08/2010
it would be like the dealer doing their own vehicles so i would say no..
Re: recall 10153 - 12/10/2010
interesting i can see their point but i dont agree either..
Re: Labor op 1996 Camaro ??? - 01/02/2012
I'd use z7919 or z7920 depending on dollar amount
Re: What should I do? - 12/16/2011
I would submit for claim as (CSAT for customer satisfaction) and make sure it is documented as a "one time" repair for customer satisfaction. I have seen that once before in a drivers door lock switch. Gave the customer the benefit of the doubt in hopes...
Re: Late Transaction Summary Report? - 02/29/2012
Im getting it too and I don't remember getting a messege from GM
Re: Customer reimbursement - 02/21/2012
yes you would put the dollar amount in the customer reimbursement field...hope this helps..
Re: GM does it again - 03/16/2012
gm likes doing this to us !!!!
Re: 2012 malibu can't find labor op - 04/04/2012
I will call the DBC,let them tell you the closest and document it.
Re: cpo maintenance rejecting - 05/07/2012
I don't know that answer. Admins?
Re: Pre-Delivery Inspections and the detail department - 09/07/2011
OUR DETAILER DOESNT HAVE ANYTHING TO DO WITH PDI'S EITHER..HE IS HOURLY
Re: DISTRIBUTOR LABOR OP - 06/22/2011
Since the LTG doesn't go back that far, my guess would be to use the nearest opcode. Since the newer cars don't use distributors, could you use an ignition coil? I would use that with good notes. Is it a lifetime part? Was it replaced in the past?...
Re: GMPP - 03/25/2011
We use Arkona for download so I can't answer about the tax box. Quantity should be taken care of with your bridge download along with a lot of the other. Just put the part price in the box don't add to it.
Re: GMPP Radio And Cluster Tax? - 05/18/2011
dont think we ever did add tax just marked it up
Re: VOLTS -- WARRANTY REPAIR VS IN-SERVICE DATE - 04/18/2011
Don't your PDI's autopay?
PRE-DELIVERY INSPECTION FORMS - 04/18/2011
WHERE DO YOU PRINT PRE-DELIVERY INSPECTION CHECKLISTS FROM (( PERSON THATS ALWAYS DONE IT/OUT SICK) ???
Re: Would you submit this as warranty? - 04/20/2011
Noooo i dont think i would submit this as warranty..no way...
Re: Recall #94001 - 03/27/2014
DOC # 254008
Update recall summary - 09/25/2014
Will they be doing any updating on the recall summary ?
Re: 12346290 Coolant, Non-GM # in ADP? - 10/08/2013
We have ADP, but don't have this problem.
i dont feel like it should be a warranty claim either..good luck with your decision
Re: authorization question - 08/30/2010
I HAPPEN TO BE DOING ANOTHER TIRE DEAL NOW ITS BULLETIN NO 00-03-10-003O
Re: srta trans warranty - 11/17/2010
A few reference documents for transmission fluid cooler flush and flow testing: Document ID: 2102833 (while this particular document supports the flush/flow procedure for an Enclave/Acadia it demonstrates GM's published procedure). The note in the second...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 10/04/2010
thats what i thought too, this is the first one we have done like this..
Re: REYNOLDS & REYNOLDS - 02/22/2011
Mine were all done correctly today.
Re: REYNOLDS & REYNOLDS - 02/22/2011
mine were done ok too
Re: recall 10153 - 12/08/2010
it would be like the dealer doing their own vehicles so i would say no..
Re: recall 10153 - 12/10/2010
interesting i can see their point but i dont agree either..
Re: Labor op 1996 Camaro ??? - 01/02/2012
I'd use z7919 or z7920 depending on dollar amount
Re: What should I do? - 12/16/2011
I would submit for claim as (CSAT for customer satisfaction) and make sure it is documented as a "one time" repair for customer satisfaction. I have seen that once before in a drivers door lock switch. Gave the customer the benefit of the doubt in hopes...
Re: Late Transaction Summary Report? - 02/29/2012
Im getting it too and I don't remember getting a messege from GM
Re: Customer reimbursement - 02/21/2012
yes you would put the dollar amount in the customer reimbursement field...hope this helps..
Re: GM does it again - 03/16/2012
gm likes doing this to us !!!!
Re: 2012 malibu can't find labor op - 04/04/2012
I will call the DBC,let them tell you the closest and document it.
Re: cpo maintenance rejecting - 05/07/2012
I don't know that answer. Admins?
Re: Pre-Delivery Inspections and the detail department - 09/07/2011
OUR DETAILER DOESNT HAVE ANYTHING TO DO WITH PDI'S EITHER..HE IS HOURLY
Re: DISTRIBUTOR LABOR OP - 06/22/2011
Since the LTG doesn't go back that far, my guess would be to use the nearest opcode. Since the newer cars don't use distributors, could you use an ignition coil? I would use that with good notes. Is it a lifetime part? Was it replaced in the past?...
Re: GMPP - 03/25/2011
We use Arkona for download so I can't answer about the tax box. Quantity should be taken care of with your bridge download along with a lot of the other. Just put the part price in the box don't add to it.
Re: GMPP Radio And Cluster Tax? - 05/18/2011
dont think we ever did add tax just marked it up
Re: VOLTS -- WARRANTY REPAIR VS IN-SERVICE DATE - 04/18/2011
Don't your PDI's autopay?
PRE-DELIVERY INSPECTION FORMS - 04/18/2011
WHERE DO YOU PRINT PRE-DELIVERY INSPECTION CHECKLISTS FROM (( PERSON THATS ALWAYS DONE IT/OUT SICK) ???
Re: Would you submit this as warranty? - 04/20/2011
Noooo i dont think i would submit this as warranty..no way...
Re: Recall #94001 - 03/27/2014
DOC # 254008
Update recall summary - 09/25/2014
Will they be doing any updating on the recall summary ?
Re: 12346290 Coolant, Non-GM # in ADP? - 10/08/2013
We have ADP, but don't have this problem.
Re: BATTERTY PRICING - 10/31/2012
... the issue is. Is this only happening with batteries? If it was happening with other parts too, I would lean towards it being an issue with the download through your bridge. I only do a couple batteries every six months so I don't have that partic...
Re: PROBLEM PRICING ON PART#88865322???????????????? - 12/28/2012
i checked with my parts dept the part number doesnt exist !!!!
Re: Actual repair vs labor op coding ?? - 07/18/2012
the tcm was the failed part i would use the tcm labor op and put tear down tac wanted in olh and put in comments why the tear down..
Re: Fuel injectors NOT covered under powertrain warranty???? - 08/21/2012
now what is a true statement for sure..some of the dumb things gm has done in the past few years doesnt make much sense...
Re: HOW TO CLOSE A RECALL WHEN WORK IS NOT NEEDED - 05/18/2012
Yep, that's what we're doing too.
Re: CURIOUS ABOUT PAY - 07/09/2012
I don't make near that, but do all that extra work also and a second store.
Re: Labor op for sill plate?! - 03/02/2016
IF IT'S THE FRONT DOOR USE, 1043230, IF THE REAR USE 1044350.
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/25/2016
... not sure why they're insisting they can't return it for that reason, it doesn't make any sense. What kind of part is it?...
Re: CAM-02 Report - 11/23/2015
Thanks Kristen. However, I don't see that button available? I don't know if it's just our computer system or if this is for everyone but the form is opening in Word, not as a PDF file, and I get an error message when trying to convert to PDF (hoping...
Re: GWM REPORT - 10/01/2014
GM must be down , shows no data and i put in claims all day yesterday...
What Would You Do - 10/14 - 10/03/2014
... move when the transmission failed. The vehicle owner stated that she was driving and then the car wouldn't move, even when pressing the accelerator. The engine raced and the car still wouldn't move. The technician verified that the transmission wouldn't...
Re: GMPP - 06/27/2016
Thanks for the response Conny, we don't actually get that situation often so I definitely wanted to double check with others to see how they handle it too.
Forum - 11/21/2016
Up to 0.3 hrs for WPC part return requests & 0.2 hrs for document only requests
Forum - 10/20/2016
I know that the this situation does not need a seperate punchtime and management auth...but I don't tell any of my guys that. I feel like the moment they are told they don't need a seperate punch time for something then they will stop getting punchtimes...
Forum - 02/03/2017
i think we spend out warranty adm lives documenting !
Forum - 02/13/2017
... service category type > select a service category > select a document - it is at this point you are able to view the Effective Date drop down for the LTG month/year....
2017 GM Warranty Operation Manual - 01/19/2017
I downloaded the GM Warranty Operation Manual today and was looking through it. I believe there is a misprint on page 33 under Roadside Assisitance. It states that dealers can perform their own roadside assistance which I believe is not true since my...
Forum - 03/27/2017
DOCUMENT 4193431 HAS THE INFO YOU NEED
Forum - 03/27/2017
ALSO SEE Document ID: 4724920
CORE REIMBURSEMENTS - 04/06/2017
Where would I obtain "Core Exchange value documentation" ??
Electrical and Powertrain Labor-Only Labor Codes - 04/25/2017
#06-08-47-001M, very last section of the document. Codes 4069929 and 4069939 for instances where a repair procedure is done to a module that does not require the part to be replaced or any other physical repair. My question is, these codes...
Forum - 04/26/2017
kturner: The Document ID may be found in SI by clicking the "Find a Document by its ID, Bulletin or Campaign # in Number Search" link. Enter Document ID 4738838 in the "Enter a Document ID" field. (The document is the LTG page for labor operation 059...
Forum - 05/01/2017
dont know probably send an email to your dealer or by a debit
Forum - 05/03/2017
i dont think rental companies keep cars over two years they should all be current
Forum - 05/04/2017
We have not encountered any situations where that has been an issue - as long as the reprint contains all of the necessary job card documentation (including signatures, authorizations, time documentation, etc).
... the issue is. Is this only happening with batteries? If it was happening with other parts too, I would lean towards it being an issue with the download through your bridge. I only do a couple batteries every six months so I don't have that partic...
Re: PROBLEM PRICING ON PART#88865322???????????????? - 12/28/2012
i checked with my parts dept the part number doesnt exist !!!!
Re: Actual repair vs labor op coding ?? - 07/18/2012
the tcm was the failed part i would use the tcm labor op and put tear down tac wanted in olh and put in comments why the tear down..
Re: Fuel injectors NOT covered under powertrain warranty???? - 08/21/2012
now what is a true statement for sure..some of the dumb things gm has done in the past few years doesnt make much sense...
Re: HOW TO CLOSE A RECALL WHEN WORK IS NOT NEEDED - 05/18/2012
Yep, that's what we're doing too.
Re: CURIOUS ABOUT PAY - 07/09/2012
I don't make near that, but do all that extra work also and a second store.
Re: Labor op for sill plate?! - 03/02/2016
IF IT'S THE FRONT DOOR USE, 1043230, IF THE REAR USE 1044350.
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/25/2016
... not sure why they're insisting they can't return it for that reason, it doesn't make any sense. What kind of part is it?...
Re: CAM-02 Report - 11/23/2015
Thanks Kristen. However, I don't see that button available? I don't know if it's just our computer system or if this is for everyone but the form is opening in Word, not as a PDF file, and I get an error message when trying to convert to PDF (hoping...
Re: GWM REPORT - 10/01/2014
GM must be down , shows no data and i put in claims all day yesterday...
What Would You Do - 10/14 - 10/03/2014
... move when the transmission failed. The vehicle owner stated that she was driving and then the car wouldn't move, even when pressing the accelerator. The engine raced and the car still wouldn't move. The technician verified that the transmission wouldn't...
Re: GMPP - 06/27/2016
Thanks for the response Conny, we don't actually get that situation often so I definitely wanted to double check with others to see how they handle it too.
Forum - 11/21/2016
Up to 0.3 hrs for WPC part return requests & 0.2 hrs for document only requests
Forum - 10/20/2016
I know that the this situation does not need a seperate punchtime and management auth...but I don't tell any of my guys that. I feel like the moment they are told they don't need a seperate punch time for something then they will stop getting punchtimes...
Forum - 02/03/2017
i think we spend out warranty adm lives documenting !
Forum - 02/13/2017
... service category type > select a service category > select a document - it is at this point you are able to view the Effective Date drop down for the LTG month/year....
2017 GM Warranty Operation Manual - 01/19/2017
I downloaded the GM Warranty Operation Manual today and was looking through it. I believe there is a misprint on page 33 under Roadside Assisitance. It states that dealers can perform their own roadside assistance which I believe is not true since my...
Forum - 03/27/2017
DOCUMENT 4193431 HAS THE INFO YOU NEED
Forum - 03/27/2017
ALSO SEE Document ID: 4724920
CORE REIMBURSEMENTS - 04/06/2017
Where would I obtain "Core Exchange value documentation" ??
Electrical and Powertrain Labor-Only Labor Codes - 04/25/2017
#06-08-47-001M, very last section of the document. Codes 4069929 and 4069939 for instances where a repair procedure is done to a module that does not require the part to be replaced or any other physical repair. My question is, these codes...
Forum - 04/26/2017
kturner: The Document ID may be found in SI by clicking the "Find a Document by its ID, Bulletin or Campaign # in Number Search" link. Enter Document ID 4738838 in the "Enter a Document ID" field. (The document is the LTG page for labor operation 059...
Forum - 05/01/2017
dont know probably send an email to your dealer or by a debit
Forum - 05/03/2017
i dont think rental companies keep cars over two years they should all be current
Forum - 05/04/2017
We have not encountered any situations where that has been an issue - as long as the reprint contains all of the necessary job card documentation (including signatures, authorizations, time documentation, etc).
basics - 06/15/2017
I have never done warranty before and needs to know all the basics first.Format: Video
Forum - 06/21/2017
thats how it should be done !
Forum - 07/11/2017
Maintain a well documented copy of the previous job card with the new job card - it may become necessary to attach to the transaction as supporting documentation.
Forum - 07/14/2017
it is confusing dont know what i would do without the comments section...
Forum - 07/19/2017
thanks Kristen, i will print out this bulletin..for some reason i don't get these passed on to me and seems like my service managers don't read them !!!
Forum - 07/25/2017
I would get in touch with my WSC for their input before putting anything through. It sounds like a lot of time / gas was used to determine that the condition is "normal". If there's no repair, I don't think GM will be too excited to pay for...
Forum - 09/20/2017
i dont think service advisors are allowed to authorize
Forum - 09/27/2017
With the documentation you have, I would code it 9090
Forum - 10/02/2017
I dont handle any parts either ... parts department takes care of all that.
Top Warranty Tips of 2017 - 11/21/2017
We've compiled the top Warranty Tips of the year from the Warranty Newsletter.Download
Forum - 11/07/2017
I am not aware of a more user friendly version of the Vibration Diagnostic Worksheet, other than what is contained within bulletin 17-NA-170 (Document ID 4795009). The form definitely provides supporting documentation for a repair involving Vibration...
Early Bird / Night Drop for Auth - 12/22/2017
I'd still like some clarity on this, our envelopes don't have a spot for the VIN, and then there are the customers who barely fill it out or sign it. So am I correct in understanding that even without the VIN, we don't need service management auth...
Forum - 01/02/2018
... fill out and mail in. Now it won't close in IVH as legally, it has to appear on there, but it would stop the customer from recieving phone calls/emails/letters for it....
Wiring repairs - 01/25/2018
Please review wiring repair requirements; specifically how to find the correct "grid" document when the tech doesn't provide it. Also discuss the correct format to submit document/grid locations. Thanks.Format: Help Card
DAYS OUT OF SERVICE - 01/25/2018
DOES GM TRACK DAYS OUT OF SERVICE LIKE CHRYSLER DOESFormat: Article
Warranty Operations Manual Update - 02/20/2018
Quickly reference the most common GM service policies & procedures.Free Download
Top Warranty Tips of 2022 - 11/22/2022
The top tips from the 2022 warranty newsletter collection.Download
Forum - 01/16/2023
... is that "our attorneys require this" which is a cop out,,,,all the attorneys state for them to do is have a trained tech work on those labor ops that are applicable,,,they are just lazy and dont want to spend the time and effort to update the LTG to...
Forum - 01/20/2023
Thanks Mary, thats what I am doing but, geez what a pain when we have 2 separate buildings and the other doesn't have a tool yet
Forum - 01/20/2023
According to the SAVI FAQs document in the Warranty Resource Center in Global Connect, "Q: Do Damage in Transit transactions require a dongle device scan? A: For Transportation Transactions (ZTPT), a dongle device scan is not required.".
Forum - 01/18/2023
I have done them right away with no problem.
Warranty Claim Authorizations- Important Debit item - 03/09/2023
... An authorization consists of date,,time ,,signature and explanation so that is where they get you,,,its not just one element,,,its all of them that the manager must execute in their handwriting. Soo to those of you who feel you are doing a big...
Forum - 03/22/2023
Yes, they swear it's not related and that the only OTAs the dongle device does is to update itself. But I still don't buy it. It's too coincidental.
Forum - 02/24/2023
... with the Bolts,,,just laying there,,,and i was amazed when the $$$ started paying,,,because as you know usually generous motors usually fly specs everything,,,,these i calculated the amount and put it in and they paid it in full,,,,didnt even have to...
Paint labor op's for 2022 Silverado - 04/14/2022
I've a trans claim that will require using a paint labor op, but, when you search and I know there are major issues concerning SI, nothing for a door even comes up. I made a claim with DBC which if you have had to use them you just know how this will...
I have never done warranty before and needs to know all the basics first.Format: Video
Forum - 06/21/2017
thats how it should be done !
Forum - 07/11/2017
Maintain a well documented copy of the previous job card with the new job card - it may become necessary to attach to the transaction as supporting documentation.
Forum - 07/14/2017
it is confusing dont know what i would do without the comments section...
Forum - 07/19/2017
thanks Kristen, i will print out this bulletin..for some reason i don't get these passed on to me and seems like my service managers don't read them !!!
Forum - 07/25/2017
I would get in touch with my WSC for their input before putting anything through. It sounds like a lot of time / gas was used to determine that the condition is "normal". If there's no repair, I don't think GM will be too excited to pay for...
Forum - 09/20/2017
i dont think service advisors are allowed to authorize
Forum - 09/27/2017
With the documentation you have, I would code it 9090
Forum - 10/02/2017
I dont handle any parts either ... parts department takes care of all that.
Top Warranty Tips of 2017 - 11/21/2017
We've compiled the top Warranty Tips of the year from the Warranty Newsletter.Download
Forum - 11/07/2017
I am not aware of a more user friendly version of the Vibration Diagnostic Worksheet, other than what is contained within bulletin 17-NA-170 (Document ID 4795009). The form definitely provides supporting documentation for a repair involving Vibration...
Early Bird / Night Drop for Auth - 12/22/2017
I'd still like some clarity on this, our envelopes don't have a spot for the VIN, and then there are the customers who barely fill it out or sign it. So am I correct in understanding that even without the VIN, we don't need service management auth...
Forum - 01/02/2018
... fill out and mail in. Now it won't close in IVH as legally, it has to appear on there, but it would stop the customer from recieving phone calls/emails/letters for it....
Wiring repairs - 01/25/2018
Please review wiring repair requirements; specifically how to find the correct "grid" document when the tech doesn't provide it. Also discuss the correct format to submit document/grid locations. Thanks.Format: Help Card
DAYS OUT OF SERVICE - 01/25/2018
DOES GM TRACK DAYS OUT OF SERVICE LIKE CHRYSLER DOESFormat: Article
Warranty Operations Manual Update - 02/20/2018
Quickly reference the most common GM service policies & procedures.Free Download
Top Warranty Tips of 2022 - 11/22/2022
The top tips from the 2022 warranty newsletter collection.Download
Forum - 01/16/2023
... is that "our attorneys require this" which is a cop out,,,,all the attorneys state for them to do is have a trained tech work on those labor ops that are applicable,,,they are just lazy and dont want to spend the time and effort to update the LTG to...
Forum - 01/20/2023
Thanks Mary, thats what I am doing but, geez what a pain when we have 2 separate buildings and the other doesn't have a tool yet
Forum - 01/20/2023
According to the SAVI FAQs document in the Warranty Resource Center in Global Connect, "Q: Do Damage in Transit transactions require a dongle device scan? A: For Transportation Transactions (ZTPT), a dongle device scan is not required.".
Forum - 01/18/2023
I have done them right away with no problem.
Warranty Claim Authorizations- Important Debit item - 03/09/2023
... An authorization consists of date,,time ,,signature and explanation so that is where they get you,,,its not just one element,,,its all of them that the manager must execute in their handwriting. Soo to those of you who feel you are doing a big...
Forum - 03/22/2023
Yes, they swear it's not related and that the only OTAs the dongle device does is to update itself. But I still don't buy it. It's too coincidental.
Forum - 02/24/2023
... with the Bolts,,,just laying there,,,and i was amazed when the $$$ started paying,,,because as you know usually generous motors usually fly specs everything,,,,these i calculated the amount and put it in and they paid it in full,,,,didnt even have to...
Paint labor op's for 2022 Silverado - 04/14/2022
I've a trans claim that will require using a paint labor op, but, when you search and I know there are major issues concerning SI, nothing for a door even comes up. I made a claim with DBC which if you have had to use them you just know how this will...
Compliant Alternative Signature-Electronic appointment printout-New in P&P-JLWarranty News April 2022? - 04/04/2022
... alternative signature...several times I've talked to GM auditors and they say "that's not what it (P&P) meant"? So, I've learned not to interprit what GM means in a statement. Can anyone clarify? It would be nice if P&P was...
Forum - 05/27/2022
as of today its doing it again,,arrgh
Forum - 05/26/2022
well today we signed in and it corrected itself somehow,,,,dont know what caused it though
Forum - 01/25/2022
I found Document 5532254 in the GM Connect app Warranty Administration Resource Center under Program Guides then Included Maintenance Programs. I then looked it up in SI. It is the new document for CPO maintenance with new pricing. I've...
Forum - 02/10/2022
Unfortunately my computer system wont let me get the grid location document so I make my tech's responsible for them and they all are great with getting me the docs.
Forum - 02/15/2022
My technicians always do the document and grid
Recall 14116 Steering Angle Sensor - 01/13/2022
I've got a claim here with recall 14116 to replace the steering angle sensor. The tech did not document the serial # of the new sensor. Is there any other way besides having the customer come back in and have it all taken apart again to get the...
Forum - 02/08/2022
Doesn't help that GM has changed it 4 times.
Forum - 02/08/2022
... today i specifically asked them to address this paint blending issue,,,so the answer was that if you have a hood with blending to a fender then take the time and add to OLH and the material gets added to the hood material,,,just double both if...
Forum - 06/17/2022
yes i have done these,,,as every odd ball claim situation seems to be attracted to this dealership! Parts delay has to be documented by the parts department with dates ordered and status,,,document if the owner had insurance coverage and if so has...
Forum - 06/17/2022
California Dealers.....now that we've been doing more what are the rest of you doing with your airbags? I was told by GM that we had to absorb the cost of disposing of them properly per our law. That it was the cost of doing business. :-(
95/5 performance - 06/24/2022
... (tech notes, parts. authorizations) then it can take longer to get it processed. Just wondering what other warranty admins are interpreting this. I do realize the importance of the getting the last date that it was worked on in the system when submitting...
Forum - 08/01/2022
Document ID # 5532254 has a list that includes CPO pricing and labor operations.
Forum - 04/13/2021
Submitted claims within your empowerment do not need attachments but your hard copies must have any required authorizations documented or they can be debited in an audit situation. Not to say that you cannot attach them but it is a lot of work for something...
Warranty Operations Manual Update - 02/25/2021
Quickly reference the most common GM service policies & procedures.Free Download
Forum - 11/13/2020
GW doesn't recognize the AC Delco number, so always submit the long number.
Top Warranty Tips of 2020 - 11/25/2020
The top tips from the 2020 warranty newsletter collection.Download
DIAGNOSIS TIME - 07/10/2020
CAN I GET A LITTLE MORE CLARITY ON DIAGNOSIS TIME AND DOCUMENTATION FOR ITFormat: Video
CCND and April 2020 JLWarranty News? - 05/21/2020
... documentation requirements, 4069919 and 4029929." But then there is no explanation. What are the documentation requirements for those 2 labor ops? Does anyone know? It does state that 4069919 should not be used for malfunction...
Forum - 05/21/2020
The documentation requirements are of DTC's found during scan (present or history is what I ask mine to document), that would be there if customer comes in for MIL illumination
Early Bird Envelopes - pg 2 of Sept 2020 JLWarranty News - 08/27/2020
... requests, based on the appointment or customer contact, are considered add on repairs and would require appropriate Service Management authorization prior to the technician working on the vehicle, separate on/off technician time documentation, and date/time...
SPS CODES - 08/28/2020
... legible. :-( Anyway the question I have though is that I know when the programming is done on some you will ususally get 2 numbers followed by either an "YN" or "BN". Now my shop foreman is telling me that the code with the "BN" means blocked which is...
Closest labor operation - 09/09/2020
I've been trying to search past posts, but I don't see anything recent. And I looked in the P&P manual, but probably missing it. When we use a closest labor operaton, or labor operation where something is repaired instead of replaced, are we...
Forum - 09/24/2020
... the work but I didn't see you indicate that this was a sublet situation or work done in-house. I would calculate labor, paint materials, and mix time for each panel then break down the cost by line to be GM pricing or less for each line based on the...
Forum - 06/17/2021
If memory serves you don't have to put in the deductible on the second claim, the system will recognize that it is the same job card number and not debit it from the claim submission. Just double-check when you get your transaction summary report. I have...
... alternative signature...several times I've talked to GM auditors and they say "that's not what it (P&P) meant"? So, I've learned not to interprit what GM means in a statement. Can anyone clarify? It would be nice if P&P was...
Forum - 05/27/2022
as of today its doing it again,,arrgh
Forum - 05/26/2022
well today we signed in and it corrected itself somehow,,,,dont know what caused it though
Forum - 01/25/2022
I found Document 5532254 in the GM Connect app Warranty Administration Resource Center under Program Guides then Included Maintenance Programs. I then looked it up in SI. It is the new document for CPO maintenance with new pricing. I've...
Forum - 02/10/2022
Unfortunately my computer system wont let me get the grid location document so I make my tech's responsible for them and they all are great with getting me the docs.
Forum - 02/15/2022
My technicians always do the document and grid
Recall 14116 Steering Angle Sensor - 01/13/2022
I've got a claim here with recall 14116 to replace the steering angle sensor. The tech did not document the serial # of the new sensor. Is there any other way besides having the customer come back in and have it all taken apart again to get the...
Forum - 02/08/2022
Doesn't help that GM has changed it 4 times.
Forum - 02/08/2022
... today i specifically asked them to address this paint blending issue,,,so the answer was that if you have a hood with blending to a fender then take the time and add to OLH and the material gets added to the hood material,,,just double both if...
Forum - 06/17/2022
yes i have done these,,,as every odd ball claim situation seems to be attracted to this dealership! Parts delay has to be documented by the parts department with dates ordered and status,,,document if the owner had insurance coverage and if so has...
Forum - 06/17/2022
California Dealers.....now that we've been doing more what are the rest of you doing with your airbags? I was told by GM that we had to absorb the cost of disposing of them properly per our law. That it was the cost of doing business. :-(
95/5 performance - 06/24/2022
... (tech notes, parts. authorizations) then it can take longer to get it processed. Just wondering what other warranty admins are interpreting this. I do realize the importance of the getting the last date that it was worked on in the system when submitting...
Forum - 08/01/2022
Document ID # 5532254 has a list that includes CPO pricing and labor operations.
Forum - 04/13/2021
Submitted claims within your empowerment do not need attachments but your hard copies must have any required authorizations documented or they can be debited in an audit situation. Not to say that you cannot attach them but it is a lot of work for something...
Warranty Operations Manual Update - 02/25/2021
Quickly reference the most common GM service policies & procedures.Free Download
Forum - 11/13/2020
GW doesn't recognize the AC Delco number, so always submit the long number.
Top Warranty Tips of 2020 - 11/25/2020
The top tips from the 2020 warranty newsletter collection.Download
DIAGNOSIS TIME - 07/10/2020
CAN I GET A LITTLE MORE CLARITY ON DIAGNOSIS TIME AND DOCUMENTATION FOR ITFormat: Video
CCND and April 2020 JLWarranty News? - 05/21/2020
... documentation requirements, 4069919 and 4029929." But then there is no explanation. What are the documentation requirements for those 2 labor ops? Does anyone know? It does state that 4069919 should not be used for malfunction...
Forum - 05/21/2020
The documentation requirements are of DTC's found during scan (present or history is what I ask mine to document), that would be there if customer comes in for MIL illumination
Early Bird Envelopes - pg 2 of Sept 2020 JLWarranty News - 08/27/2020
... requests, based on the appointment or customer contact, are considered add on repairs and would require appropriate Service Management authorization prior to the technician working on the vehicle, separate on/off technician time documentation, and date/time...
SPS CODES - 08/28/2020
... legible. :-( Anyway the question I have though is that I know when the programming is done on some you will ususally get 2 numbers followed by either an "YN" or "BN". Now my shop foreman is telling me that the code with the "BN" means blocked which is...
Closest labor operation - 09/09/2020
I've been trying to search past posts, but I don't see anything recent. And I looked in the P&P manual, but probably missing it. When we use a closest labor operaton, or labor operation where something is repaired instead of replaced, are we...
Forum - 09/24/2020
... the work but I didn't see you indicate that this was a sublet situation or work done in-house. I would calculate labor, paint materials, and mix time for each panel then break down the cost by line to be GM pricing or less for each line based on the...
Forum - 06/17/2021
If memory serves you don't have to put in the deductible on the second claim, the system will recognize that it is the same job card number and not debit it from the claim submission. Just double-check when you get your transaction summary report. I have...
Forum - 06/17/2021
Thank you, I'll double check then when I submit it.
Top Warranty Tips of 2021 - 12/01/2021
The top tips from the 2021 warranty newsletter collection.Download
Forum - 11/16/2021
Not sure if anyone uses the WiAdvisor tool, but it prints out a sheet that has the motor size. I double-check it, for good measure, but it's been really helpful in our shop
Mileage Discrepancy - 09/14/2021
... making it near impossible. We check the history, previous mileage, and we verify that what we are entering for mileage is what is recorded on the pre write by the advisor and the story from the technicians. What is everyone else doing...
Which claim first? - 03/05/2018
... I file the claims. I thought it was remibursement, then recall repair. The bulletin doesn't say what is now required and I read the Docs in P&P but didn't find the answer....
Forum - 03/02/2018
DBC= Don't Bother Calling
DMS AND ATTACHMENTS - 08/07/2018
Currently we use Reynolds and Reynolds for a DMS. The DMS does not allow me to attach any documents to the claim, thus when something needs to be sent for GM auth, I have to let the claim reject and then manually attach the document to the claim on Global...
Forum - 06/13/2018
As of right now, they don't have an answer and are escalating my case.
What Would You Do - 07/18 - 06/25/2018
... a peeling paint concern that affected both sides of the truck, including the front fenders, front doors, rear doors, rocker panels, and box sides. Once the in house body shop completed the refinish repair on all of the affected panels, the job card...
Forum - 01/10/2019
I don't see anywhere I have access to do so.
Forum - 02/19/2019
She kicks all of mine back and says to take diag off that it doesn't apply. Doesn't matter how much time they have in it or how well they have everything documented. If it's not checking out wires, she won't pay the diag time. Sometimes it feels like...
Forum - 02/05/2019
I don't think so...
What Would You Do - 10/18 - 09/25/2018
... surrounding the repair be best documented (since management authorization for the added line would be considered “after the fact” as time documentation has already transpired)?...
RECALL PAIR - JOKE PROCESS - 12/04/2019
So what are you all doing when you have vehicles that have N192261050 and N192268490?I've worked with the techs and when you try to do the N192268490 second you don't get a programming code.SI is a joke and SPS does not do what the recall says in any...
Forum - 01/15/2020
... request to copy & paste to the spreadsheet then next to that I put the date of the request, what the part is and who I gave the docs to and the date I gave it to them....
Forum - 01/17/2020
... not to include the price of the part when doing the PET. That is why I mentioned it. I don't doubt you did it correctly. Just wanted to mention that because I have seen confusion. Sounds like you did it correctly. I've done several like that. Seems like...
Forum - 01/29/2020
Also don't forget to get the service manager sign off on that.
Forum - 01/30/2020
Ended up doing a CCND and shopped the remainder of his time...
Forum - 07/29/2019
Refer to Document ID 1767549 Electrical and Powertrain Controls - Labor Only.
Forum - 04/24/2019
I found the Doc in SI just a minute ago, it's there.
Forum - 05/10/2019
As far as the screenshot, I don't worry about it, as long as GM doesn't need it. The programming, I make them print. I have seen doctors with better handwriting lol. So I make them print, in case it gets entered in wrong by cashier. If their printer is...
Forum - 03/04/2019
I keep Document# 2355117 handy
Engine and Transmission Assembly Replacements - 09/27/2017
... the TAC case number on the form and a detailed description of the TAC recommendation. If your dealership is required to contact the PQC prior to replacing an assembly, this contact must be made. Failure to do so will likely result in non-payment...
Retooling - 05/22/2017
GM has purposely built up its inventory in anticipation of downtime that is needed to retool for upcoming models, specifically the Chevrolet Silverado and GMC Sierra. Inventories are currently at their highest level in nine years, with plans to get down...
Warranty Parts Center - 05/22/2017
... Parts Return shipping label, a copy of the job card with technician comments, and other related documentation. Quick Tip: have a quality control process in place to confirm the necessary documentation and the correct parts for the transaction are...
Thank you, I'll double check then when I submit it.
Top Warranty Tips of 2021 - 12/01/2021
The top tips from the 2021 warranty newsletter collection.Download
Forum - 11/16/2021
Not sure if anyone uses the WiAdvisor tool, but it prints out a sheet that has the motor size. I double-check it, for good measure, but it's been really helpful in our shop
Mileage Discrepancy - 09/14/2021
... making it near impossible. We check the history, previous mileage, and we verify that what we are entering for mileage is what is recorded on the pre write by the advisor and the story from the technicians. What is everyone else doing...
Which claim first? - 03/05/2018
... I file the claims. I thought it was remibursement, then recall repair. The bulletin doesn't say what is now required and I read the Docs in P&P but didn't find the answer....
Forum - 03/02/2018
DBC= Don't Bother Calling
DMS AND ATTACHMENTS - 08/07/2018
Currently we use Reynolds and Reynolds for a DMS. The DMS does not allow me to attach any documents to the claim, thus when something needs to be sent for GM auth, I have to let the claim reject and then manually attach the document to the claim on Global...
Forum - 06/13/2018
As of right now, they don't have an answer and are escalating my case.
What Would You Do - 07/18 - 06/25/2018
... a peeling paint concern that affected both sides of the truck, including the front fenders, front doors, rear doors, rocker panels, and box sides. Once the in house body shop completed the refinish repair on all of the affected panels, the job card...
Forum - 01/10/2019
I don't see anywhere I have access to do so.
Forum - 02/19/2019
She kicks all of mine back and says to take diag off that it doesn't apply. Doesn't matter how much time they have in it or how well they have everything documented. If it's not checking out wires, she won't pay the diag time. Sometimes it feels like...
Forum - 02/05/2019
I don't think so...
What Would You Do - 10/18 - 09/25/2018
... surrounding the repair be best documented (since management authorization for the added line would be considered “after the fact” as time documentation has already transpired)?...
RECALL PAIR - JOKE PROCESS - 12/04/2019
So what are you all doing when you have vehicles that have N192261050 and N192268490?I've worked with the techs and when you try to do the N192268490 second you don't get a programming code.SI is a joke and SPS does not do what the recall says in any...
Forum - 01/15/2020
... request to copy & paste to the spreadsheet then next to that I put the date of the request, what the part is and who I gave the docs to and the date I gave it to them....
Forum - 01/17/2020
... not to include the price of the part when doing the PET. That is why I mentioned it. I don't doubt you did it correctly. Just wanted to mention that because I have seen confusion. Sounds like you did it correctly. I've done several like that. Seems like...
Forum - 01/29/2020
Also don't forget to get the service manager sign off on that.
Forum - 01/30/2020
Ended up doing a CCND and shopped the remainder of his time...
Forum - 07/29/2019
Refer to Document ID 1767549 Electrical and Powertrain Controls - Labor Only.
Forum - 04/24/2019
I found the Doc in SI just a minute ago, it's there.
Forum - 05/10/2019
As far as the screenshot, I don't worry about it, as long as GM doesn't need it. The programming, I make them print. I have seen doctors with better handwriting lol. So I make them print, in case it gets entered in wrong by cashier. If their printer is...
Forum - 03/04/2019
I keep Document# 2355117 handy
Engine and Transmission Assembly Replacements - 09/27/2017
... the TAC case number on the form and a detailed description of the TAC recommendation. If your dealership is required to contact the PQC prior to replacing an assembly, this contact must be made. Failure to do so will likely result in non-payment...
Retooling - 05/22/2017
GM has purposely built up its inventory in anticipation of downtime that is needed to retool for upcoming models, specifically the Chevrolet Silverado and GMC Sierra. Inventories are currently at their highest level in nine years, with plans to get down...
Warranty Parts Center - 05/22/2017
... Parts Return shipping label, a copy of the job card with technician comments, and other related documentation. Quick Tip: have a quality control process in place to confirm the necessary documentation and the correct parts for the transaction are...
Policy Changes - 07/25/2017
... affects Other Labor Hour authorization. Service management authorization may be conducted and documented at any time prior to job card submission. The technician is no longer required to obtain management approval prior to work being performed. Separate...
myChevrolet app - 07/25/2017
Chevrolet owners are able to remote start and stop their vehicle, lock and unlock the doors, activate and cancel the horn and lights, locate their vehicle, and receive walking directions to where it is parked using the myChevrolet app on Apple Watch....
Chevrolet / Buick / GMC / Cadillac Protection Products - 02/17/2017
There are several different options for claim submission: Extended Protection Online allows you to quote, sell, and submit claims for processing through the computer or tablet. Note: you must enroll in this program and have an onsite visit with...
Core Charges - 01/23/2017
... postage field of the net items section of the transaction. Select “core” from the drop down box. The core exchange value documentation must be printed and attached to the job card on which the transaction is being claimed. ...
Empowerment Part II - 03/21/2017
... advisor or the shop foreman. An unhappy customer is unlikely to come back and unlikely to give your store a positive review with their friends and family, which can affect all aspects of the dealership, not just service. Evaluate each customer issue...
The User Options Tab in GWM - 12/21/2016
... not be removed from the Columns Displayed on Screen list. For example, the service manager would like to analyze the data entered in the labor dependency field as well as the dollar amount of the transactions. Labor Operation Dependency Code, Labor...
Debits, Battery, Transmission... - 10/26/2016
Debits: In October, you may have noticed a transaction debit(s) on the Transaction Summary Report. These debits may result from noncompliance with policy requirements that have been in place for many years. GM issued a Global Message in September,...
Repair Time Overlap - 05/22/2018
Labor operations and causal parts tell the story of what failed when a warranty transaction is submitted to GM for reimbursement. When there are multiple concerns that have separate failures listed on the job card, there will typically be separate labor...
Missing Radio Programming Steps - 02/21/2019
... Whether programming a replacement radio, or an existing radio, on the models listed in this document, it is necessary to follow published service information for A11 Radio: Programming and Setup in SI Document ID 4665648. Failure to follow published...
Policy Repairs on Vehicles with a Service Contract - 07/30/2019
... the service contract linked to the vehicle was purchased by someone else and is not transferable. Whatever the situation, preapproval must be obtained prior to repairs using the Dealer Preapproval Goodwill Request form found in the Dealer Aftersales...
Shuttle Service: Is Your Dealership Claiming It? - 11/29/2018
... that are out of the bumper-to-bumper warranty, unless the involved components in the recall would be covered under the terms of the powertrain warranty and the vehicle still has powertrain warranty coverage. If the recall bulletin specifically includes...
December 2018 Recall Update - 11/29/2018
... deploying in certain types of off-road use. The recall affects certain 2017-19 Chevrolet Colorado trucks equipped with roof-rail air bags/trim package (RPO AY0/ZR2). The recall program is in effect until November 30, 2020, and involves approximately...
Service Management Approvals & Authorizations - 10/23/2018
Service management approval is documented in the form of a signature or initials, date and time that the approval was made, and explanation. This approval indicates management involvement and consent for repairs that fall outside of the predetermined...
Variable Diagnostic Time Explained - 09/25/2018
... the problem. The technician’s comments must support the time paid; clocked time alone does not justify payment. Technicians should specify the diagnostic test equipment used in the diagnosis and document all test results in their correction story....
Vehicle History Files - 09/24/2019
... system. Optically scanned paper job card copies. Scanning copies of job cards, and the supporting documentation associated with the transaction, is a popular method of creating history files. Once scanned, the paper job cards can be discarded. During...
Mail Out Review Trends: Weak 3 C's - 07/30/2020
... statement for the repair performed must thoroughly describe the warrantable failure, and what was done to correct the condition. The cause and correction statements documented by the technician are crucial to accurate labor operation selection, and consequently...
Reject of the Month - May 2020 - 04/29/2020
... of the warranty transaction to be displayed on all invoice copies. These comments must indicate what the technician diagnosed as the cause of the condition with the vehicle, and how that cause was diagnosed. Vague, non-descriptive, and/or non-existent...
Early Bird Envelopes, Drop Off & Pre-Write Up Forms - 08/25/2020
... requests, based on the appointment or customer contact, are considered add on repairs and would require appropriate Service Management authorization prior to the technician working on the vehicle, separate on/off technician time documentation, and date/time...
Accounting of Labor Time - 06/29/2021
... addresses technician identification and accounting of labor time. Labor time paid by GM must be documented on the technician’s time ticket by job card. The job card number, technician ID, actual date and start/stop times while on premises the same...
Warranty Claim Code - 03/22/2021
... and product field action transactions that involve module programming must include technician documentation of the 12-digit Warranty Claim Code (WCC). The code must also be entered in the SPS Warranty Claim Code field in Global Warranty Management with...
Transmission Flush - 10/18/2023
... they are covered under the Powertrain warranty.Anyone else dealing with these types of repairs and what are you doing? ...
Customer reimbursement on special coverage - 08/15/2023
... to be reimbursed. When a reimbursement is done then normally it is for the amount of what we cut the check for. In this case when it's submitted is the total backed down to what it would pay if we were to do it right then and we eat the difference?...
Forum - 05/04/2023
they don't have all LPO codes in there like SOY bed lighting install
Forum - 05/30/2023
documentation of original ivh should work then just h route
Forum - 06/26/2023
... the processes associated with the right side drain hose replacement: With Front Floor Console - Doc ID 5659884 Without Front Floor Console - Doc ID 5659885 There is not a procedure associated with a "floor center console." It may be beneficial to review each...
... affects Other Labor Hour authorization. Service management authorization may be conducted and documented at any time prior to job card submission. The technician is no longer required to obtain management approval prior to work being performed. Separate...
myChevrolet app - 07/25/2017
Chevrolet owners are able to remote start and stop their vehicle, lock and unlock the doors, activate and cancel the horn and lights, locate their vehicle, and receive walking directions to where it is parked using the myChevrolet app on Apple Watch....
Chevrolet / Buick / GMC / Cadillac Protection Products - 02/17/2017
There are several different options for claim submission: Extended Protection Online allows you to quote, sell, and submit claims for processing through the computer or tablet. Note: you must enroll in this program and have an onsite visit with...
Core Charges - 01/23/2017
... postage field of the net items section of the transaction. Select “core” from the drop down box. The core exchange value documentation must be printed and attached to the job card on which the transaction is being claimed. ...
Empowerment Part II - 03/21/2017
... advisor or the shop foreman. An unhappy customer is unlikely to come back and unlikely to give your store a positive review with their friends and family, which can affect all aspects of the dealership, not just service. Evaluate each customer issue...
The User Options Tab in GWM - 12/21/2016
... not be removed from the Columns Displayed on Screen list. For example, the service manager would like to analyze the data entered in the labor dependency field as well as the dollar amount of the transactions. Labor Operation Dependency Code, Labor...
Debits, Battery, Transmission... - 10/26/2016
Debits: In October, you may have noticed a transaction debit(s) on the Transaction Summary Report. These debits may result from noncompliance with policy requirements that have been in place for many years. GM issued a Global Message in September,...
Repair Time Overlap - 05/22/2018
Labor operations and causal parts tell the story of what failed when a warranty transaction is submitted to GM for reimbursement. When there are multiple concerns that have separate failures listed on the job card, there will typically be separate labor...
Missing Radio Programming Steps - 02/21/2019
... Whether programming a replacement radio, or an existing radio, on the models listed in this document, it is necessary to follow published service information for A11 Radio: Programming and Setup in SI Document ID 4665648. Failure to follow published...
Policy Repairs on Vehicles with a Service Contract - 07/30/2019
... the service contract linked to the vehicle was purchased by someone else and is not transferable. Whatever the situation, preapproval must be obtained prior to repairs using the Dealer Preapproval Goodwill Request form found in the Dealer Aftersales...
Shuttle Service: Is Your Dealership Claiming It? - 11/29/2018
... that are out of the bumper-to-bumper warranty, unless the involved components in the recall would be covered under the terms of the powertrain warranty and the vehicle still has powertrain warranty coverage. If the recall bulletin specifically includes...
December 2018 Recall Update - 11/29/2018
... deploying in certain types of off-road use. The recall affects certain 2017-19 Chevrolet Colorado trucks equipped with roof-rail air bags/trim package (RPO AY0/ZR2). The recall program is in effect until November 30, 2020, and involves approximately...
Service Management Approvals & Authorizations - 10/23/2018
Service management approval is documented in the form of a signature or initials, date and time that the approval was made, and explanation. This approval indicates management involvement and consent for repairs that fall outside of the predetermined...
Variable Diagnostic Time Explained - 09/25/2018
... the problem. The technician’s comments must support the time paid; clocked time alone does not justify payment. Technicians should specify the diagnostic test equipment used in the diagnosis and document all test results in their correction story....
Vehicle History Files - 09/24/2019
... system. Optically scanned paper job card copies. Scanning copies of job cards, and the supporting documentation associated with the transaction, is a popular method of creating history files. Once scanned, the paper job cards can be discarded. During...
Mail Out Review Trends: Weak 3 C's - 07/30/2020
... statement for the repair performed must thoroughly describe the warrantable failure, and what was done to correct the condition. The cause and correction statements documented by the technician are crucial to accurate labor operation selection, and consequently...
Reject of the Month - May 2020 - 04/29/2020
... of the warranty transaction to be displayed on all invoice copies. These comments must indicate what the technician diagnosed as the cause of the condition with the vehicle, and how that cause was diagnosed. Vague, non-descriptive, and/or non-existent...
Early Bird Envelopes, Drop Off & Pre-Write Up Forms - 08/25/2020
... requests, based on the appointment or customer contact, are considered add on repairs and would require appropriate Service Management authorization prior to the technician working on the vehicle, separate on/off technician time documentation, and date/time...
Accounting of Labor Time - 06/29/2021
... addresses technician identification and accounting of labor time. Labor time paid by GM must be documented on the technician’s time ticket by job card. The job card number, technician ID, actual date and start/stop times while on premises the same...
Warranty Claim Code - 03/22/2021
... and product field action transactions that involve module programming must include technician documentation of the 12-digit Warranty Claim Code (WCC). The code must also be entered in the SPS Warranty Claim Code field in Global Warranty Management with...
Transmission Flush - 10/18/2023
... they are covered under the Powertrain warranty.Anyone else dealing with these types of repairs and what are you doing? ...
Customer reimbursement on special coverage - 08/15/2023
... to be reimbursed. When a reimbursement is done then normally it is for the amount of what we cut the check for. In this case when it's submitted is the total backed down to what it would pay if we were to do it right then and we eat the difference?...
Forum - 05/04/2023
they don't have all LPO codes in there like SOY bed lighting install
Forum - 05/30/2023
documentation of original ivh should work then just h route
Forum - 06/26/2023
... the processes associated with the right side drain hose replacement: With Front Floor Console - Doc ID 5659884 Without Front Floor Console - Doc ID 5659885 There is not a procedure associated with a "floor center console." It may be beneficial to review each...
Forum - 04/07/2023
that is correct,,,medium duty doesnt use SAVI
Forum - 04/28/2023
In the past as long as I had the documentation (IVH) to show that the recall was open at the time of write-up and they have reopened the recall so that I could claim it and attach the documentation. It looks like now that all we need to do is 'h' route...
GLOBAL CONNECTION PROBLEMS SOLUTION - 12/13/2023
TO SOLVE THE ACCESSING OF DIFFERENT APPS IN GLOBAL.....I contacted the global help desk and if you go to the top right of your screen where the 3 dots are,,,click them,,,select New In Private window,,,THEN ENTER DEALER.AUTOPARTNERS.NET ...
Top Warranty Tips of 2023 - 11/30/2023
The top tips from the 2023 warranty newsletter collection.Download
Forum - 01/12/2024
Doubtful, which special coverage?
Forum - 08/16/2024
Repair has not been done. 18-NA-009 is about MIL?
Forum - 09/16/2024
That's the concern. The tech doesn't write the notes on back of RO/Job card, he verbally tells the advisor and the advisor types in the cause and correction. With our system, the techs don't have any access to the DMS directly. So the...
Forum - 10/08/2024
... to "start the clock" on your vehicle being down until the recall can be completed. When done you would submit for your WCAP transaction before you submit the recall itself. ...
Reject of the Month - April 2024 - 03/23/2024
... as service management authorization (signature/initials, date, time, and explanation) was not documented on the job card. Parts Billed Prior to Diagnosis: Service Policies & Procedures Article 6.2.5 Technician Identification and Accounting...
Reject of the Month - August 2024 - 07/30/2024
... approval obtained via the Empowerment Portal to replace, even for customer satisfaction, the claim would be non-compliant and not payable. While the dealer did obtain approval via the Empowerment Portal, the warranty administrator is currently...
Forum - 11/15/2024
Short answer? Because they don't care.
CAM-03 Form - 08/29/2023
Your customers have the right to refuse to have a recall completed on their vehicle. Most don’t, but if you do run into this situation, you will need to fill out the Field Action Status Change Form CAM-03 found in GlobalConnect in the Service Forms...
Claiming Courtesy Transportation - 10/25/2023
... don’t know to claim it. Rental may not be claimed for the same reason. You can see what you were reimbursed for courtesy transportation for the previous month by viewing your Alternate Transportation Spending Analysis report found under the...
Shuttle - 11/22/2022
... who can add the shuttle service to the job card by matching the name. The shuttle driver would simply document the name of the customer they gave a ride to and then include if they later picked them up. Shuttle reimbursement on warranty claims...
Job Card Requirements at Write Up - 04/25/2023
Service Policies and Procedures Article 6.2.1 references SAVI requirement, vehicle must be scanned with SAVI or approved Dongle device at the time the repair order is opened.
Chrome Handle Conundrum - 10/13/2010
... may result in long wait times for parts, excessive rental, or claim rejections. Be sure that your service department is using the correct part number and process for this special policy. ...
Sublet Warranty Repairs - 11/18/2010
... allowance. That wasn't the case for this particular repair; the sublet body shop simply charged what they chose to be a fair price. A service agent makes the choice to sublet a warranty repair. The first thing that should be mentioned is that the cost...
A very sad audit - 10/13/2010
... The former warranty administrator and bookkeeper were approached and gave sworn testimony as to what they had been required to do regarding claims submission. First, some background. Both the dealer and his son, the sales manager, were supporting four...
Best Practice Tip of the Month - 04/12/2011
... warranty blocks, etc). We have generated some work in the shop by doing this. Just thought I would suggest your shop do it too. Our sales staff uses this knowledge as a sales tool, telling the customer the vehicles are ‘up-to-date' on all recalls."...
Where's The Part Number? - 04/12/2011
... complete parts information will ensure that add credits are reduced or eliminated and that your dealership is properly reimbursed for the repair. ...
Labour Operation is not valid for Customer Complaint Code - 04/12/2011
... hitting the wrong key or inadvertently entering the incorrect code on the claim at submission.Take your time when selecting and entering the customer complaint code; be sure to choose the one that best corresponds with the repair performed. ...
Part Return Program - 12/15/2011
... does not pay or reimburse for shipping charges for non-warrantable defect situations. Contact your DMA in the event a disagreement develops with an inspection debit and they may be able to provide additional information or remedy. It's best to initiate...
The Rookie' - 08/09/2011
... of sorts that outlines my own progress as a warranty rookie. It is not meant to be a "how to" or what "not to do". Instead, the timeline is designed to level the learning curve a bit to help new warranty administrators or service managers navigate some...
Service Workbench: Customer and Vehicle History - 06/30/2011
... it is likely there is no longer warranty coverage for all or part of the vehicle, regardless of what the Applicable Warranty section states. Recalls, however, may still be performed.Vehicle History - Go from the top of the Consultant Dashboard to the...
2012 Sonic - 06/30/2011
... to lower wages in order to produce the Sonic, effectively saving 1,500 jobs that most likely would have gone to Mexico. ...
that is correct,,,medium duty doesnt use SAVI
Forum - 04/28/2023
In the past as long as I had the documentation (IVH) to show that the recall was open at the time of write-up and they have reopened the recall so that I could claim it and attach the documentation. It looks like now that all we need to do is 'h' route...
GLOBAL CONNECTION PROBLEMS SOLUTION - 12/13/2023
TO SOLVE THE ACCESSING OF DIFFERENT APPS IN GLOBAL.....I contacted the global help desk and if you go to the top right of your screen where the 3 dots are,,,click them,,,select New In Private window,,,THEN ENTER DEALER.AUTOPARTNERS.NET ...
Top Warranty Tips of 2023 - 11/30/2023
The top tips from the 2023 warranty newsletter collection.Download
Forum - 01/12/2024
Doubtful, which special coverage?
Forum - 08/16/2024
Repair has not been done. 18-NA-009 is about MIL?
Forum - 09/16/2024
That's the concern. The tech doesn't write the notes on back of RO/Job card, he verbally tells the advisor and the advisor types in the cause and correction. With our system, the techs don't have any access to the DMS directly. So the...
Forum - 10/08/2024
... to "start the clock" on your vehicle being down until the recall can be completed. When done you would submit for your WCAP transaction before you submit the recall itself. ...
Reject of the Month - April 2024 - 03/23/2024
... as service management authorization (signature/initials, date, time, and explanation) was not documented on the job card. Parts Billed Prior to Diagnosis: Service Policies & Procedures Article 6.2.5 Technician Identification and Accounting...
Reject of the Month - August 2024 - 07/30/2024
... approval obtained via the Empowerment Portal to replace, even for customer satisfaction, the claim would be non-compliant and not payable. While the dealer did obtain approval via the Empowerment Portal, the warranty administrator is currently...
Forum - 11/15/2024
Short answer? Because they don't care.
CAM-03 Form - 08/29/2023
Your customers have the right to refuse to have a recall completed on their vehicle. Most don’t, but if you do run into this situation, you will need to fill out the Field Action Status Change Form CAM-03 found in GlobalConnect in the Service Forms...
Claiming Courtesy Transportation - 10/25/2023
... don’t know to claim it. Rental may not be claimed for the same reason. You can see what you were reimbursed for courtesy transportation for the previous month by viewing your Alternate Transportation Spending Analysis report found under the...
Shuttle - 11/22/2022
... who can add the shuttle service to the job card by matching the name. The shuttle driver would simply document the name of the customer they gave a ride to and then include if they later picked them up. Shuttle reimbursement on warranty claims...
Job Card Requirements at Write Up - 04/25/2023
Service Policies and Procedures Article 6.2.1 references SAVI requirement, vehicle must be scanned with SAVI or approved Dongle device at the time the repair order is opened.
Chrome Handle Conundrum - 10/13/2010
... may result in long wait times for parts, excessive rental, or claim rejections. Be sure that your service department is using the correct part number and process for this special policy. ...
Sublet Warranty Repairs - 11/18/2010
... allowance. That wasn't the case for this particular repair; the sublet body shop simply charged what they chose to be a fair price. A service agent makes the choice to sublet a warranty repair. The first thing that should be mentioned is that the cost...
A very sad audit - 10/13/2010
... The former warranty administrator and bookkeeper were approached and gave sworn testimony as to what they had been required to do regarding claims submission. First, some background. Both the dealer and his son, the sales manager, were supporting four...
Best Practice Tip of the Month - 04/12/2011
... warranty blocks, etc). We have generated some work in the shop by doing this. Just thought I would suggest your shop do it too. Our sales staff uses this knowledge as a sales tool, telling the customer the vehicles are ‘up-to-date' on all recalls."...
Where's The Part Number? - 04/12/2011
... complete parts information will ensure that add credits are reduced or eliminated and that your dealership is properly reimbursed for the repair. ...
Labour Operation is not valid for Customer Complaint Code - 04/12/2011
... hitting the wrong key or inadvertently entering the incorrect code on the claim at submission.Take your time when selecting and entering the customer complaint code; be sure to choose the one that best corresponds with the repair performed. ...
Part Return Program - 12/15/2011
... does not pay or reimburse for shipping charges for non-warrantable defect situations. Contact your DMA in the event a disagreement develops with an inspection debit and they may be able to provide additional information or remedy. It's best to initiate...
The Rookie' - 08/09/2011
... of sorts that outlines my own progress as a warranty rookie. It is not meant to be a "how to" or what "not to do". Instead, the timeline is designed to level the learning curve a bit to help new warranty administrators or service managers navigate some...
Service Workbench: Customer and Vehicle History - 06/30/2011
... it is likely there is no longer warranty coverage for all or part of the vehicle, regardless of what the Applicable Warranty section states. Recalls, however, may still be performed.Vehicle History - Go from the top of the Consultant Dashboard to the...
2012 Sonic - 06/30/2011
... to lower wages in order to produce the Sonic, effectively saving 1,500 jobs that most likely would have gone to Mexico. ...
September 2012 Recall Update - 08/30/2012
... Chevrolet Express and GMC Savana vehicles. Involved vehicles are equipped with a left side cargo door and originally sold or currently registered in Connecticut, Delaware, District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts,...
Reject of the Month - 08/30/2012
... LABOR TIME: 1.5The technician documented that both ball joints had play in them and required replacement. After replacing the ball joints the vehicle was aligned. Repair documentation supported...
Repair Completion Date - 11/05/2012
Did you know that there is a definite difference between the repair completion date and the invoice date? While both dates may be evident on the job card, only the repair completion date is required on the warranty claim transaction in GWM. The repair...
Field Actions and Special Coverage Reimbursements - 06/19/2013
... In this letter is a description of the condition that caused the need for the field action and what will be done to correct it. Occasionally, the customer has already experienced the condition and paid to have it repaired. Included in their notification...
Isuzu Ascender - 04/12/2013
... Recall 12180 were recently released by GM addressing a concern with a short circuit in the driver door switch. Both of the bulletins include Isuzu Ascender vehicles. Some Isuzu service facilities may not have the necessary equipment to program the door...
Exterior Labour Operations - 04/12/2013
... the labour dependency field of the transaction. The operations include: B4000 - front side door adjust B4400 - rear side door adjustA0008 - front bumper fascia color/clear coat B1500 - hood adjust B0260 - front bumper align A0018...
Top Google Searched Vehicles - 01/24/2013
The top 10 searched auto brand, in the United States for 2012 were Ford, Honda, Toyota, Lincoln, Dodge, Nissan, BMW, Jeep, Chevrolet and Audi. Honda is the most searched brand on Edmunds.com. Google states that searches don't always lead to sales. Marketing...
The LTG - 12/18/2012
Have you ever seen an effective date associated with a labour operation in the LTG? This date field is displayed in the top right corner of the LTG. Check the job card date in correlation to the effective date of the labour operation. If the job card...
Electrification - 12/18/2012
... and electric vehicles, placing less emphasis on traditional hybrids, a market that has been dominated by Toyota and the Prius. This focus will give GM a strong presence with pure EV's and plug in hybrids as well as with mild hybrid technology, such as...
Diagnostic Add Time - 06/02/2015
... have to show a separate time recording from the repair time and the total time claimed can exceed what the technician has clocked. The technician does, however, have to substantiate the time by documenting the steps taken to support the time paid. Technicians...
Delphi's Driverless Car - 04/28/2015
A driverless Audi SQ5 made a nine-day, 3,400 mile trek from coast-to-coast, with 99% of the trip done with the car in automated mode. To comply with state laws, a person sat in the driver's seat throughout the trip, with other members of the Delphi engineering...
Sublet Repairs - 07/29/2015
... guidelines that must be followed. First and foremost, the sublet repair cannot exceed the cost of what the repair would have calculated out to had it been done at the dealership. When submitting a warranty transaction that involves a sublet repair, parts,...
Reject of the Month - 07/28/2016
... Summaries based on the vehicle model (e.g. Encore & Enclave) or the Warranty Information document. The Warranty Documents provide contact information for the IBP as well as Limited Lifetime Warranty details for the component. Warranty replacement...
Hem Flange Repair - 03/01/2016
... J-46162-A, that is used in situations where hem flange corrosion has become an issue on lower door panels. The new tool allows for easier opening and closing of the hem flange. The kit includes a left and right hand flange opening tool that is to be...
Recall Vehicle Action Report - 11/25/2014
... on the vehicle they are about to write up for service. If there is a recall, the term "required" would seem to mean that you can't let the vehicle out of your shop until the recall has been performed. But that's not the case. Your customer must give...
The Ignition Switch Recall - 09/09/2014
IVHService advisors should confirm the open recall in IVH, accurately documenting the open recall numbers on the job card.The warranty administrator should verify the correct recall number on the job card prior to assigning a labour operation and submitting...
July 2014 Recall Update - 07/01/2014
... capacity values listed in the owner's manual. Vehicles involved include the 2015 Chevrolet Silverado 3500 and GMC Sierra 3500 models equipped with a Duramax diesel engine; 2014 Chevrolet Silverado 1500, GMC Sierra 1500; 2015 GMC Yukon, Yukon XL. Dealers...
Cadillac Recall 14352 - 08/05/2014
... detail must include the following:Interior: vacuum, shampoo/steam clean carpets, clean dash, clean door panels, clean and apply leather conditioner to leather areas, and clean all door jams and rear hatch openingExterior: complete vehicle wash, wax and...
March Madness - 02/27/2014
... a moment to log onto the Warranty Forum in the jlwarranty.com Member's Area to share your solutions for ensuring that the flush code is documented on the job card before the claim lands on your desk. Your solution just might make you a $100! See...
No PQC Contact Required - 01/28/2014
... that the restriction associated with the replacement of those components has been removed. What that means going forward: as of January 14, 2014, it is no longer a requirement to contact the PQC for the replacement of those specific components. While...
How Many Customer Signatures are Necessary? - 11/18/2013
... individual state requirements for customer signatures on invoice copies which can be researched on your state's website, but the information isn't easy to find. There are two articles regarding signatures on invoice copies on the State of Michigan's...
Warranty Repairs on Stock Vehicles - 12/18/2012
... is not allowed, nor can you cover as warranty anything that is damaged. While these things wouldn't typically be covered on a vehicle purchased new by a customer either, there is a little more room for discretion when the service manager knows the owner....
Forum - 07/15/2019
... time to time, too, where techs give me their notes and stories on a separate Word doc printout or whatever. I have them sign it, print their name and tech number, and so on. WSC has never given me a problem when I've done this, nor has...
Forum - 02/14/2019
... Category Type link. Select the New Vehicle Limited Warranty Document link. Scroll to the What's Not Covered section....
Re: Complimentary Anniversary LOF Labor Op - 04/18/2012
[quote] MARKC: I haven't seen any like this either. Is it something your dealership is doing maybe and not one going through warranty? I'd check with the service manager. [/quote] ROFL! My Service Manager brought it to me & asked me about it! No,...
... Chevrolet Express and GMC Savana vehicles. Involved vehicles are equipped with a left side cargo door and originally sold or currently registered in Connecticut, Delaware, District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts,...
Reject of the Month - 08/30/2012
... LABOR TIME: 1.5The technician documented that both ball joints had play in them and required replacement. After replacing the ball joints the vehicle was aligned. Repair documentation supported...
Repair Completion Date - 11/05/2012
Did you know that there is a definite difference between the repair completion date and the invoice date? While both dates may be evident on the job card, only the repair completion date is required on the warranty claim transaction in GWM. The repair...
Field Actions and Special Coverage Reimbursements - 06/19/2013
... In this letter is a description of the condition that caused the need for the field action and what will be done to correct it. Occasionally, the customer has already experienced the condition and paid to have it repaired. Included in their notification...
Isuzu Ascender - 04/12/2013
... Recall 12180 were recently released by GM addressing a concern with a short circuit in the driver door switch. Both of the bulletins include Isuzu Ascender vehicles. Some Isuzu service facilities may not have the necessary equipment to program the door...
Exterior Labour Operations - 04/12/2013
... the labour dependency field of the transaction. The operations include: B4000 - front side door adjust B4400 - rear side door adjustA0008 - front bumper fascia color/clear coat B1500 - hood adjust B0260 - front bumper align A0018...
Top Google Searched Vehicles - 01/24/2013
The top 10 searched auto brand, in the United States for 2012 were Ford, Honda, Toyota, Lincoln, Dodge, Nissan, BMW, Jeep, Chevrolet and Audi. Honda is the most searched brand on Edmunds.com. Google states that searches don't always lead to sales. Marketing...
The LTG - 12/18/2012
Have you ever seen an effective date associated with a labour operation in the LTG? This date field is displayed in the top right corner of the LTG. Check the job card date in correlation to the effective date of the labour operation. If the job card...
Electrification - 12/18/2012
... and electric vehicles, placing less emphasis on traditional hybrids, a market that has been dominated by Toyota and the Prius. This focus will give GM a strong presence with pure EV's and plug in hybrids as well as with mild hybrid technology, such as...
Diagnostic Add Time - 06/02/2015
... have to show a separate time recording from the repair time and the total time claimed can exceed what the technician has clocked. The technician does, however, have to substantiate the time by documenting the steps taken to support the time paid. Technicians...
Delphi's Driverless Car - 04/28/2015
A driverless Audi SQ5 made a nine-day, 3,400 mile trek from coast-to-coast, with 99% of the trip done with the car in automated mode. To comply with state laws, a person sat in the driver's seat throughout the trip, with other members of the Delphi engineering...
Sublet Repairs - 07/29/2015
... guidelines that must be followed. First and foremost, the sublet repair cannot exceed the cost of what the repair would have calculated out to had it been done at the dealership. When submitting a warranty transaction that involves a sublet repair, parts,...
Reject of the Month - 07/28/2016
... Summaries based on the vehicle model (e.g. Encore & Enclave) or the Warranty Information document. The Warranty Documents provide contact information for the IBP as well as Limited Lifetime Warranty details for the component. Warranty replacement...
Hem Flange Repair - 03/01/2016
... J-46162-A, that is used in situations where hem flange corrosion has become an issue on lower door panels. The new tool allows for easier opening and closing of the hem flange. The kit includes a left and right hand flange opening tool that is to be...
Recall Vehicle Action Report - 11/25/2014
... on the vehicle they are about to write up for service. If there is a recall, the term "required" would seem to mean that you can't let the vehicle out of your shop until the recall has been performed. But that's not the case. Your customer must give...
The Ignition Switch Recall - 09/09/2014
IVHService advisors should confirm the open recall in IVH, accurately documenting the open recall numbers on the job card.The warranty administrator should verify the correct recall number on the job card prior to assigning a labour operation and submitting...
July 2014 Recall Update - 07/01/2014
... capacity values listed in the owner's manual. Vehicles involved include the 2015 Chevrolet Silverado 3500 and GMC Sierra 3500 models equipped with a Duramax diesel engine; 2014 Chevrolet Silverado 1500, GMC Sierra 1500; 2015 GMC Yukon, Yukon XL. Dealers...
Cadillac Recall 14352 - 08/05/2014
... detail must include the following:Interior: vacuum, shampoo/steam clean carpets, clean dash, clean door panels, clean and apply leather conditioner to leather areas, and clean all door jams and rear hatch openingExterior: complete vehicle wash, wax and...
March Madness - 02/27/2014
... a moment to log onto the Warranty Forum in the jlwarranty.com Member's Area to share your solutions for ensuring that the flush code is documented on the job card before the claim lands on your desk. Your solution just might make you a $100! See...
No PQC Contact Required - 01/28/2014
... that the restriction associated with the replacement of those components has been removed. What that means going forward: as of January 14, 2014, it is no longer a requirement to contact the PQC for the replacement of those specific components. While...
How Many Customer Signatures are Necessary? - 11/18/2013
... individual state requirements for customer signatures on invoice copies which can be researched on your state's website, but the information isn't easy to find. There are two articles regarding signatures on invoice copies on the State of Michigan's...
Warranty Repairs on Stock Vehicles - 12/18/2012
... is not allowed, nor can you cover as warranty anything that is damaged. While these things wouldn't typically be covered on a vehicle purchased new by a customer either, there is a little more room for discretion when the service manager knows the owner....
Forum - 07/15/2019
... time to time, too, where techs give me their notes and stories on a separate Word doc printout or whatever. I have them sign it, print their name and tech number, and so on. WSC has never given me a problem when I've done this, nor has...
Forum - 02/14/2019
... Category Type link. Select the New Vehicle Limited Warranty Document link. Scroll to the What's Not Covered section....
Re: Complimentary Anniversary LOF Labor Op - 04/18/2012
[quote] MARKC: I haven't seen any like this either. Is it something your dealership is doing maybe and not one going through warranty? I'd check with the service manager. [/quote] ROFL! My Service Manager brought it to me & asked me about it! No,...
Re: GLOBAL WARRANTY - 08/21/2008
... decided to hold off til June, as I will be on maternity leave the first three month of next year. Would hate to expect someone else to fill in on the new system. [/quote] Congratulations on the baby! As a reminder, J&L Warranty Pros can temporarily...
Re: Labor Op Help Please!!! - 08/13/2008
... to get paid for the labor of the install.? do i claim that on the pdi ro?? is the 63.00 dollars what gm sends to parts for labor install and how do i flag the tech? do i flag them on the pdi ro?? i read the tsb and it still didnt tell me how to pay...
Re: CUST SUPPLIED PART ON WARR CLAIM ?? - 09/18/2008
... you could put the part amount in net and claim labor, then reimburse the customer for the part. Whatever you do put the comments about the customer supplied part and if you reimburse make sure you are provided with a copy of the customers part bill...
Re: CLAIM TYPE B - 07/01/2008
sounds good to me! This one is ugly! I did figure out tho that I wouldn't have to put in a vin with a claim type B parts only claim. I think wins doesn't like it cuz the vin of a 77' is considerably smaller than the ones of today! jo
Re: Tire Claim - 07/14/2008
... IS COMPLICATED AND A PAIN TO GET PAID ON THERE IS NO ROOM FOR ERROR. HERE AT MY DEALERSHIP, WE WOULDN'T EVEN TRY TO COVER THE TIRES, MAYBE THE ALIGNMENT BUT DEFINATELY NOT THE TIRES....
Re: BRAKE CLEANING - 12/22/2008
Wouldn't a brake clean & adjust/inspect be regular maintenance? What was the customer's complaint? What type of vehicle is it? Why did the tech use so many cans of brake clean?
Re: Transportation claims - 10/07/2008
These claims are not fun! The lady in the new car dept. is nice, but what a pain these are! We were advised by GM to fix the body damage on the car, then submit claim for repairs. We use the WINS system here, and for whatever reason, everytime I would...
Recall 07007 complications - 05/02/2008
2007 Impala - performed 07007 Reprogram BCM, RCDLR, and RKE Transmitters. Since reprogrammed remotes wouldn't work. Tech replaced receiver, antenna & both remotes... should that (which tech says was caused by performing recall) be on a different ro...
Brake Sanding? - 05/15/2008
... His story says they were "glazed". Does this fall under the H9709 for "burnishing"? Also how would I do it since all four were done under one job but if it is the H9709, it only pays 0.2. My tech has a total of 1.4 all together for two test drives...
Re: 2008 CADILLAC CTS (OP CODE HELP) - 01/25/2008
not sure which switch that is....but the block should pay if you use the labor op for the wiring circuit that it goes on. (eg:n6642, or whatever)
Re: No Start on New DuraMax - 01/04/2008
... a salesman had someone interested in it and they were going to take if for a test drive. Well it wouldn't start. When they raised the hood, out jumped the mama oppossum. There were babies in her pouch and babies in a nest- and salesman all over the...
Re: administrative allowances - 01/16/2008
Debbie, in PMT I open the line "R A or whatever line it is on and use ZLO to delete it.recheck your line,CWA A or line you had it on to check claim before transmitting.
Re: DEX-COOL PROTECTION - 04/04/2008
SOUNDS LIKE IT IS TO ME. DEX COOL HAS A LIFE SPAN OF 5YEAR AND 150000 MILES AND THE VEH IS STILL UNDER WARR. THE COOLANT DID FAIL THE TEST. IF THE VEH WASNT UNDER WARRANTY THAN I WOULDNT CLAIM IT
Brian - 11/13/2007
A general rule of thumb I use is what's the tech's story look like. If they take the time to document everything they did to try to duplicate the concern and still are unable to duplicate it, they've earned the time. If they just write CND, they haven't...
Any help is appreciated... - 09/19/2007
... might be of interest to me to help me learn the most I can about my position here. Im very open to whatever is available to me. Anybody know of books, websites, other forums, CDs, tapes, articles, ANYTHING I can get my hands on? Please help me out. I...
Re: Would you try to put a claim in for this? - 09/16/2010
i know i wouldnt submit that claim..why would the service advisor expect you too..thats aftermarket parts not factory parts huh? customer should pay to have those installed..i would think
Re: REYNOLDS USERS! - 04/08/2010
DBC'S ANSWERS ARE LESS THAN USEFUL MOST OFTEN LATELY. H ROUTE THE CLAIM AND HOPE THAT IT PAYS! (WHATEVER IT IS) LAST DITCH OPERATION IS TO CALL DBC....
Re: Transportation Damage claims - 04/06/2010
... check the P&P for every trans-claim because it's usually a long stretch between and you never know what's changed. The DBC has always been helpful too....
Re: Tire Warranty Wear due to Alignment - 02/19/2010
... a reason why the alignment keeps going out or is it that the customer hits a curb or pothole? I would suppose if another component caused the alignment to go out, the tires could be considered collateral damage.... but then again? Tire warranty wouldn't...
Re: OIL, LUBE, AND FILTER COUPONS.... - 02/24/2010
For whatever reason I haven't been able to access that message, G_0000041021, for over a month. I do remember that for the Z2228 coupon, we could submit for $30 for regular oil change & rotate and for synthetics $45. Not sure about diesels though.
Re: Part questions - 11/24/2009
I have what looks like a core return/exchange from 08/25/09. It has not been credited back to our parts account. It also says it is a "heavy duty core exchange". It's for $700.00, concerned since no credit yet. Are we supposed to claim for it a different...
Re: Thank you J&L! - 09/01/2009
Same from me! I have gotten so much information from past discussions with other members, J&L staff, etc. Our DVM (whatever they're called now) is not much help either when it comes to this stuff - it helps to learn from other experiences. Keep up...
Re: NEW ROUND OF LETTERS - 06/03/2009
Yes it would. I know all to well about the Hahn empire. I'm glad I got out of there when I did. I still have a few contacts at both Auburn and Quality, but i'm sure hahn wouldn't tell them anything until he had to.
Re: NEW ROUND OF LETTERS - 06/03/2009
Yes it would. I know all to well about the Hahn empire. I'm glad I got out of there when I did. I still have a few contacts at both Auburn and Quality, but i'm sure hahn wouldn't tell them anything until he had to.
Re: PARTS WARRANTY - 05/28/2009
THIS WOULDN'T BE A PARTS WARRANTY TYPE "B" AUTH "G" BECAUSE THE VEHICLE SHOULD STILL BE UNDER FACTORY WARRANTY. I WOULD GET YOUR SM INVOLVED, BUT I'D PROBABLY USE ONE LINE FOR EACH STARTER, USE AUTH "B" FOR REPEAT REPAIRS AND FORE WARN YOUR DVM ABOUT...
... decided to hold off til June, as I will be on maternity leave the first three month of next year. Would hate to expect someone else to fill in on the new system. [/quote] Congratulations on the baby! As a reminder, J&L Warranty Pros can temporarily...
Re: Labor Op Help Please!!! - 08/13/2008
... to get paid for the labor of the install.? do i claim that on the pdi ro?? is the 63.00 dollars what gm sends to parts for labor install and how do i flag the tech? do i flag them on the pdi ro?? i read the tsb and it still didnt tell me how to pay...
Re: CUST SUPPLIED PART ON WARR CLAIM ?? - 09/18/2008
... you could put the part amount in net and claim labor, then reimburse the customer for the part. Whatever you do put the comments about the customer supplied part and if you reimburse make sure you are provided with a copy of the customers part bill...
Re: CLAIM TYPE B - 07/01/2008
sounds good to me! This one is ugly! I did figure out tho that I wouldn't have to put in a vin with a claim type B parts only claim. I think wins doesn't like it cuz the vin of a 77' is considerably smaller than the ones of today! jo
Re: Tire Claim - 07/14/2008
... IS COMPLICATED AND A PAIN TO GET PAID ON THERE IS NO ROOM FOR ERROR. HERE AT MY DEALERSHIP, WE WOULDN'T EVEN TRY TO COVER THE TIRES, MAYBE THE ALIGNMENT BUT DEFINATELY NOT THE TIRES....
Re: BRAKE CLEANING - 12/22/2008
Wouldn't a brake clean & adjust/inspect be regular maintenance? What was the customer's complaint? What type of vehicle is it? Why did the tech use so many cans of brake clean?
Re: Transportation claims - 10/07/2008
These claims are not fun! The lady in the new car dept. is nice, but what a pain these are! We were advised by GM to fix the body damage on the car, then submit claim for repairs. We use the WINS system here, and for whatever reason, everytime I would...
Recall 07007 complications - 05/02/2008
2007 Impala - performed 07007 Reprogram BCM, RCDLR, and RKE Transmitters. Since reprogrammed remotes wouldn't work. Tech replaced receiver, antenna & both remotes... should that (which tech says was caused by performing recall) be on a different ro...
Brake Sanding? - 05/15/2008
... His story says they were "glazed". Does this fall under the H9709 for "burnishing"? Also how would I do it since all four were done under one job but if it is the H9709, it only pays 0.2. My tech has a total of 1.4 all together for two test drives...
Re: 2008 CADILLAC CTS (OP CODE HELP) - 01/25/2008
not sure which switch that is....but the block should pay if you use the labor op for the wiring circuit that it goes on. (eg:n6642, or whatever)
Re: No Start on New DuraMax - 01/04/2008
... a salesman had someone interested in it and they were going to take if for a test drive. Well it wouldn't start. When they raised the hood, out jumped the mama oppossum. There were babies in her pouch and babies in a nest- and salesman all over the...
Re: administrative allowances - 01/16/2008
Debbie, in PMT I open the line "R A or whatever line it is on and use ZLO to delete it.recheck your line,CWA A or line you had it on to check claim before transmitting.
Re: DEX-COOL PROTECTION - 04/04/2008
SOUNDS LIKE IT IS TO ME. DEX COOL HAS A LIFE SPAN OF 5YEAR AND 150000 MILES AND THE VEH IS STILL UNDER WARR. THE COOLANT DID FAIL THE TEST. IF THE VEH WASNT UNDER WARRANTY THAN I WOULDNT CLAIM IT
Brian - 11/13/2007
A general rule of thumb I use is what's the tech's story look like. If they take the time to document everything they did to try to duplicate the concern and still are unable to duplicate it, they've earned the time. If they just write CND, they haven't...
Any help is appreciated... - 09/19/2007
... might be of interest to me to help me learn the most I can about my position here. Im very open to whatever is available to me. Anybody know of books, websites, other forums, CDs, tapes, articles, ANYTHING I can get my hands on? Please help me out. I...
Re: Would you try to put a claim in for this? - 09/16/2010
i know i wouldnt submit that claim..why would the service advisor expect you too..thats aftermarket parts not factory parts huh? customer should pay to have those installed..i would think
Re: REYNOLDS USERS! - 04/08/2010
DBC'S ANSWERS ARE LESS THAN USEFUL MOST OFTEN LATELY. H ROUTE THE CLAIM AND HOPE THAT IT PAYS! (WHATEVER IT IS) LAST DITCH OPERATION IS TO CALL DBC....
Re: Transportation Damage claims - 04/06/2010
... check the P&P for every trans-claim because it's usually a long stretch between and you never know what's changed. The DBC has always been helpful too....
Re: Tire Warranty Wear due to Alignment - 02/19/2010
... a reason why the alignment keeps going out or is it that the customer hits a curb or pothole? I would suppose if another component caused the alignment to go out, the tires could be considered collateral damage.... but then again? Tire warranty wouldn't...
Re: OIL, LUBE, AND FILTER COUPONS.... - 02/24/2010
For whatever reason I haven't been able to access that message, G_0000041021, for over a month. I do remember that for the Z2228 coupon, we could submit for $30 for regular oil change & rotate and for synthetics $45. Not sure about diesels though.
Re: Part questions - 11/24/2009
I have what looks like a core return/exchange from 08/25/09. It has not been credited back to our parts account. It also says it is a "heavy duty core exchange". It's for $700.00, concerned since no credit yet. Are we supposed to claim for it a different...
Re: Thank you J&L! - 09/01/2009
Same from me! I have gotten so much information from past discussions with other members, J&L staff, etc. Our DVM (whatever they're called now) is not much help either when it comes to this stuff - it helps to learn from other experiences. Keep up...
Re: NEW ROUND OF LETTERS - 06/03/2009
Yes it would. I know all to well about the Hahn empire. I'm glad I got out of there when I did. I still have a few contacts at both Auburn and Quality, but i'm sure hahn wouldn't tell them anything until he had to.
Re: NEW ROUND OF LETTERS - 06/03/2009
Yes it would. I know all to well about the Hahn empire. I'm glad I got out of there when I did. I still have a few contacts at both Auburn and Quality, but i'm sure hahn wouldn't tell them anything until he had to.
Re: PARTS WARRANTY - 05/28/2009
THIS WOULDN'T BE A PARTS WARRANTY TYPE "B" AUTH "G" BECAUSE THE VEHICLE SHOULD STILL BE UNDER FACTORY WARRANTY. I WOULD GET YOUR SM INVOLVED, BUT I'D PROBABLY USE ONE LINE FOR EACH STARTER, USE AUTH "B" FOR REPEAT REPAIRS AND FORE WARN YOUR DVM ABOUT...
Re: OLD RECALL LISTING ???? - 04/10/2009
... HAS ANY OLD PRINTOUTS OF PAST RECALLS AND SUCH. OR CALL DBC AND ASK THEM YOU WILL HAVE TO H ROUTE WHATEVER YOU DO BECAUSE OF THE AGE OF THE VEHICLE...
Re: Special Policy 10054 - 05/22/2012
... with them should be customer pay. Our Service Advisor said they should be included since they wouldn't have had to come off if the special coverage wasn't done. I've read the bulletin top to bottom & side to side with no mention of any other parts...
cpo maintenance rejecting - 05/04/2012
... and claim type ZSSP. It rejected saying opcode Z2328 restricted for ZSSP. I tried to H-route,it wouldn't route. I tried changing to ZREG. Still rejects. Any advice?...
Re: CBG PRE-OWNED LIMITED - 03/20/2012
On this plan.... what if its been close to 5000 miles so your oil needs changed ** but isnt a tire rotation every 7500 .... so you wouldnt need the tire rotation /// where does this scenerio fall within the plan ???
Re: Rust through perforation repairs - 02/29/2012
That might be a question to pose to your rep. I'd rather ask now than find out later when the claim gets debited for whatever reason they come up with. Let us know though so we have some insight into this, it's such a general statement that it seems...
Re: Late Transaction Summary Report? - 02/29/2012
Finally! It did come through but not until lunch time EST. Wouldn't it be nice if they would put a message together letting us know it's late? Then we could kind of reorganize the day. Better late than never I suppose.
Re: Pre-Delivery Inspections and the detail department - 09/07/2011
... PDI. Having said that, if YOU are the service manager, you can pretty much flag your PDI tech whatever you decide and allocate monies from wherever you choose. Just saying........
Re: Would you submit this as warranty? - 04/20/2011
I wouldn't submit it as warranty. Not when they didn't question if it was covered or bring you into the mix for an opinion. Why take it to a sublet source instead of using GM parts? Not warranty by any stretch of the imagination.
April Fools - 04/01/2011
... at the office and who doesn't like pranking the boss? Chances are there are a few people at your dealership who you'd love to mess with. Share your April fool's day prank below: P.S. If anyone is looking for a job, jlwarranty may be doing some hir...
Re: Certified Service - 03/23/2011
... have something to present to the service advisor when he or she comes in so i guess make a copy of whatever they have and attach it to the service hard copy to be filed in the customers service file thats the way i did it with the last ones its easier...
Re: warranty parts debits - 08/16/2011
... on the hard copy that the tech turned it in and the parts dept took it, the parts department eats whatever debits we encure. After the first one, the parts manager got the idea real quick. (It was a set of diesel injectors.)...
Re: Wheel Alignment Questionnaire - 09/06/2011
... I need a form that is in one of the bulletins and have trouble printing it correctly as well. What I do is go into the bulletin, right click & copy all the text I need & paste it into a word document. Then I adjust whatever needs adjusted & save it...
Re: part damaged during shipping - 08/24/2011
Thanks for the reply. The sales mgr (owner's son) just does whatever he wants. He already had the body shop repair the part. I told them that the repair was "on the house" since they didn't follow the P&P. Sigh. Again, I'M the bad guy for pointi...
Re: Business Choice - 09/15/2011
... build..i get confused about this too, glad to know we are not the ones who seem not to know whats going on......
Re: 2005 silverado - over counter part - 10/11/2011
If it is OTC, are you charging labor? I wouldn't. (UNLESS it was originally purchased OTC and your shop installed the new one).
Re: What would you do? - 07/31/2012
RESOLUTION! OUR DVM'S BOSS-- WHATEVER ACRONYM THEY HAVE FOR HIM :) VISITED OUR STORE LATE LAST WEEK EXPLAINED THE SITUATION IN FULL.... AGREED THAT THERE SHOULD NEVER BE AN INSTANCE WHERE WE SIMPLY LEAVE LABOR OFF, LABOR (AS I FIGURED) SHOULD BE INCLUDED...
Re: Process for over the counter parts - 11/09/2012
... any outside work has to be added as a sublet when submitting for warranty. So when in global, whatever costs were approved for labor, that goes into the sublet box. That way GM pays for that and your business manager can cut the outside repair facility...
Re: BATTERTY PRICING - 11/01/2012
Ask the right question and surprise you get the right answer, Mark that is exactly what's happening parts is gonna print me another battery price list, the one i have is fm oct 2011..thanks for the help!!!
Re: Non LPO Accessories Warranty - 10/18/2013
If this was installed as a "DEALER INSTALLED GM ACCESSORY", I think you're ok to use Op Code 0522230. If this was a parts purchase, and installed "after the fact", you're passed the parts warranty period, and might have to try a customer participation...
Re: GMPP SmartCare - Repeat Repair - 10/18/2013
I just had a similar error, this morning. Rejected because of "Part 1", whatever that is. I H-Routed mine.
SI- Labor Time Guide VIN entry pulls up incorrect vehicle for Sonic - 03/21/2013
... into SI to pull up labor time guide and SI . The 2013 Chevy Sonic's are pulling up a Chevy Spin (whatever that is!) Luckily was doing a PDI add and the Spin doesn't show any adds in the labor time guide so I caught it, usually I never bother looking....
SPS and Code Requirements - 07/17/2013
... of labor op codes that will require an SPS code for submission? I seem to remember seeing one and wouldn't it be nice if the LTG included in the basic op info that the code will be needed in order to submit the transaction? My tech replaced and ECU...
Curious...anyone recently debited for vague information in correction lines? - 07/03/2013
... 3-4, necessary to replace blower motor". I gave it back to the tech along with an example of what I need in a story (newer tech). He gave me back this: "SAT IN VEHICLE OPERATED BLOWER MOTOR W/ENGINE OFF PER NOISE DIAG IN DOCUMENT ID 1705546. NOISE...
Re: closest to labor ops - 08/12/2014
... jobs so it wouldn't be until the vehicle is complete that they would see there is no exact op and what about when the DBC instructs us to use a closest to op? I just think some of the rules should be changed slightly for this situation....
Re: Towing Labor Op? - 08/14/2014
... DBC and was told that the tow is not covered because there was no covered repair made. The car wouldn't start for the customer, but we found no problems with his battery. I was advised to have the customers contact roadside assistance in the futur...
... HAS ANY OLD PRINTOUTS OF PAST RECALLS AND SUCH. OR CALL DBC AND ASK THEM YOU WILL HAVE TO H ROUTE WHATEVER YOU DO BECAUSE OF THE AGE OF THE VEHICLE...
Re: Special Policy 10054 - 05/22/2012
... with them should be customer pay. Our Service Advisor said they should be included since they wouldn't have had to come off if the special coverage wasn't done. I've read the bulletin top to bottom & side to side with no mention of any other parts...
cpo maintenance rejecting - 05/04/2012
... and claim type ZSSP. It rejected saying opcode Z2328 restricted for ZSSP. I tried to H-route,it wouldn't route. I tried changing to ZREG. Still rejects. Any advice?...
Re: CBG PRE-OWNED LIMITED - 03/20/2012
On this plan.... what if its been close to 5000 miles so your oil needs changed ** but isnt a tire rotation every 7500 .... so you wouldnt need the tire rotation /// where does this scenerio fall within the plan ???
Re: Rust through perforation repairs - 02/29/2012
That might be a question to pose to your rep. I'd rather ask now than find out later when the claim gets debited for whatever reason they come up with. Let us know though so we have some insight into this, it's such a general statement that it seems...
Re: Late Transaction Summary Report? - 02/29/2012
Finally! It did come through but not until lunch time EST. Wouldn't it be nice if they would put a message together letting us know it's late? Then we could kind of reorganize the day. Better late than never I suppose.
Re: Pre-Delivery Inspections and the detail department - 09/07/2011
... PDI. Having said that, if YOU are the service manager, you can pretty much flag your PDI tech whatever you decide and allocate monies from wherever you choose. Just saying........
Re: Would you submit this as warranty? - 04/20/2011
I wouldn't submit it as warranty. Not when they didn't question if it was covered or bring you into the mix for an opinion. Why take it to a sublet source instead of using GM parts? Not warranty by any stretch of the imagination.
April Fools - 04/01/2011
... at the office and who doesn't like pranking the boss? Chances are there are a few people at your dealership who you'd love to mess with. Share your April fool's day prank below: P.S. If anyone is looking for a job, jlwarranty may be doing some hir...
Re: Certified Service - 03/23/2011
... have something to present to the service advisor when he or she comes in so i guess make a copy of whatever they have and attach it to the service hard copy to be filed in the customers service file thats the way i did it with the last ones its easier...
Re: warranty parts debits - 08/16/2011
... on the hard copy that the tech turned it in and the parts dept took it, the parts department eats whatever debits we encure. After the first one, the parts manager got the idea real quick. (It was a set of diesel injectors.)...
Re: Wheel Alignment Questionnaire - 09/06/2011
... I need a form that is in one of the bulletins and have trouble printing it correctly as well. What I do is go into the bulletin, right click & copy all the text I need & paste it into a word document. Then I adjust whatever needs adjusted & save it...
Re: part damaged during shipping - 08/24/2011
Thanks for the reply. The sales mgr (owner's son) just does whatever he wants. He already had the body shop repair the part. I told them that the repair was "on the house" since they didn't follow the P&P. Sigh. Again, I'M the bad guy for pointi...
Re: Business Choice - 09/15/2011
... build..i get confused about this too, glad to know we are not the ones who seem not to know whats going on......
Re: 2005 silverado - over counter part - 10/11/2011
If it is OTC, are you charging labor? I wouldn't. (UNLESS it was originally purchased OTC and your shop installed the new one).
Re: What would you do? - 07/31/2012
RESOLUTION! OUR DVM'S BOSS-- WHATEVER ACRONYM THEY HAVE FOR HIM :) VISITED OUR STORE LATE LAST WEEK EXPLAINED THE SITUATION IN FULL.... AGREED THAT THERE SHOULD NEVER BE AN INSTANCE WHERE WE SIMPLY LEAVE LABOR OFF, LABOR (AS I FIGURED) SHOULD BE INCLUDED...
Re: Process for over the counter parts - 11/09/2012
... any outside work has to be added as a sublet when submitting for warranty. So when in global, whatever costs were approved for labor, that goes into the sublet box. That way GM pays for that and your business manager can cut the outside repair facility...
Re: BATTERTY PRICING - 11/01/2012
Ask the right question and surprise you get the right answer, Mark that is exactly what's happening parts is gonna print me another battery price list, the one i have is fm oct 2011..thanks for the help!!!
Re: Non LPO Accessories Warranty - 10/18/2013
If this was installed as a "DEALER INSTALLED GM ACCESSORY", I think you're ok to use Op Code 0522230. If this was a parts purchase, and installed "after the fact", you're passed the parts warranty period, and might have to try a customer participation...
Re: GMPP SmartCare - Repeat Repair - 10/18/2013
I just had a similar error, this morning. Rejected because of "Part 1", whatever that is. I H-Routed mine.
SI- Labor Time Guide VIN entry pulls up incorrect vehicle for Sonic - 03/21/2013
... into SI to pull up labor time guide and SI . The 2013 Chevy Sonic's are pulling up a Chevy Spin (whatever that is!) Luckily was doing a PDI add and the Spin doesn't show any adds in the labor time guide so I caught it, usually I never bother looking....
SPS and Code Requirements - 07/17/2013
... of labor op codes that will require an SPS code for submission? I seem to remember seeing one and wouldn't it be nice if the LTG included in the basic op info that the code will be needed in order to submit the transaction? My tech replaced and ECU...
Curious...anyone recently debited for vague information in correction lines? - 07/03/2013
... 3-4, necessary to replace blower motor". I gave it back to the tech along with an example of what I need in a story (newer tech). He gave me back this: "SAT IN VEHICLE OPERATED BLOWER MOTOR W/ENGINE OFF PER NOISE DIAG IN DOCUMENT ID 1705546. NOISE...
Re: closest to labor ops - 08/12/2014
... jobs so it wouldn't be until the vehicle is complete that they would see there is no exact op and what about when the DBC instructs us to use a closest to op? I just think some of the rules should be changed slightly for this situation....
Re: Towing Labor Op? - 08/14/2014
... DBC and was told that the tow is not covered because there was no covered repair made. The car wouldn't start for the customer, but we found no problems with his battery. I was advised to have the customers contact roadside assistance in the futur...
Re: Submitting GMPP Customer's Deductible in ADP, PMT. - 03/05/2014
... the claim to GMPP and they will pay it minus the customers deductable...collect from the customer whatever amount his deductable is send it to the accounting dept they should post it to the job card as a credit leaving a balance of what gmpp is gonna...
Base time on labor op 4032750 - 02/10/2014
... then all of the RPO's are listed out with time. I have always used the time that correlates with whatever the RPO is and been fine. One of my techs is asking in what circumstance would that Base time be claimed? I always just assumed it was just for...
Forum - 02/15/2018
I am not aware of another way to handle these types of situations or of an exception field (although, wouldn't that be nice!). Possibly a feature available only in a Pilot format to specific dealers?
Forum - 10/28/2017
THE TECH PREMIUM IS INCORRECT IN THE ABOVE. IT IS .5 HRS X 60% OF YOUR LABOR RATE OF $135.64. SO $135.64 X .3 = $40.69. YOU ARE SHORTING YOURSELF $10.69. KRISTEN'S TECH PREMIUM WAS BASED ON A LABOR RATE OF $100 PER HR NOT YOURS @ $135.64
Forum - 10/12/2017
once your Tech lets you know what's wrong, look up an Op Code, go into SI and type in veh info, the go in the LTG search box and put in Powertrain, a drop down box will open and you will be able to see if your Op Code is listed
Forum - 05/11/2017
... come in and just give vague complaints. I realize the customer feels we should already know whats wrong just because this or that light came on, if it were only that simple! Time to get better habits going......
Forum - 04/13/2017
... to see things such as: how you are paid, how many warranty claims you process on a monthly basis, What type of area you live in (rural, major metropolitan, etc.), how many years you have processed warranty. I wouldn't mind submitting my info if...
Forum - 04/14/2017
... problems. We diagnosed his differential was sheering apart. He was so funny, thinking we wouldn't notice that he had a lift kit on his truck... May have worked if he had remembered 2 things: he left the front lifted, when he brought it in, and the rear...
Forum - 04/15/2017
PVPP is 150,000 mile warranty with a $50 deductable. Good luck figuring out whats cov'd and what isn't. It is so misleading. The only way you know most of the time is when the claim rejects and the dealer stuck with the bill. I have been going through...
Forum - 03/17/2017
... a Pyramid is 2 or more labor ops in the same repair category on the same job card so it wouldn't error with a prior reference. This example is a possible Repeat Repair - comeback. Which needs the approval prior to work....
Forum - 03/16/2017
Thanks! But i guess what i'm asking is where are you finding this information? We used to have a GM resource card that showed the VIN breakdowns that coordinate with what kind of express van it would be considered. I vaguely remember...
Forum - 02/02/2017
Those are overseas versions of vehicles and not like an option code or anything we would use here. If you see GME, that's GM of Europe and you wouldn't use that here either.
Forum - 10/26/2016
... codes when I entered them and they matched the GR8 slips. My problem is that I cannot see what's wrong with them. They were both "out of vehicle" tests and the correct code was used, so I'm not sure why we were debited. ...
Authorizations ? - 10/12/2016
... stated in either P&P or the Global Manual about approvals... but it seems silly to me that we wouldn't need approval for Customer Enthusiasm. Also, curious if we need to do a Policy Calculator for Customer Enthusiasm claims?...
Forum - 12/19/2016
I suppose the dealer that the vehicle came from should be called and a check should be issued to your dealer since they would have a credit sitting on their PDI schedule for it anyway. I wouldn't think they would make a stink about it. Go...
Re: DEALERTRACK - 06/22/2016
No the repairs were first thought to be customer pay and coded for that, customer has a gmpp policy and repairs are covered...i went in to change to S but it wouldnt let me service contract not found in line payment method..
Special Coverage Transaction Submission Changes - 05/26/2016
... of them before assigning an op and time just in case there's a special coverage for that repair. Wouldn't it be nice if GM added a short description next to the Special Coverage number like they do with the recall numbers on the VIS? Feeling a bit...
Recall submissions for Friday, May 6 2016 - 05/06/2016
Anybody else having problems submitting recalls today ? all of mine are coming back in pending status, saying that VIN is not eligible for recall (whatever it is)
Forum - 08/25/2016
1st question that comes to mind is what happened to the coolant reservoir? It shouldn't be covered by warranty out of 3/36, but isn't mentioned again. Next, if the tech wanted leak analyze time (which was authorized) he would have to have a separate punch...
Re: recall 14772 - 03/17/2015
I have had our best tech install three and two wouldn't calibrate, so i asked the warranty guys about this on a conference call they told me there wasn't a problem with the sensors that the techs were not installing them correctly...so i had 3 at on ...
Re: Closest Available Labor Operation - 07/14/2015
... op with base time. If it weren't for DBC, my GM expert and Kristin tell me differently then I wouldn't have an issue. Thanks for your input, my service manager agrees with you 100% too....
Re: FAILED PART CLAIM ON SAME RO - 07/14/2015
... line, time needs to be OLH. In my instance we installed a SRTA under a policy warranty, the TCM wouldn't program and had to be replaced. My first thought was add a line and replace the TCM under ZPTI. Wrong. ...
Re: new global connect - 09/03/2015
That is great! I was wondering where the old messages would be. The new messages are under the Departments tab, Service, Headlines, View All. Liked the old format much better but whatcha gonna do..
Re: Product safety 14116 Electric Power Steering Assist - 08/17/2015
... problem..They told me it was the techs that were not installing them correctly that's why they wouldn't calibrate nothing wrong with the sensor..I have submitted a few since with no problem but not lately..maybe your DMA can help !...
Forum - 02/01/2019
Wouldn't there have to be at least 3 time punches, 1st one can't be used for olh, so you would use the 2nd punch for olh(separate/specific to the olh), then there would need to be a 3rd one for the actual repair?
... the claim to GMPP and they will pay it minus the customers deductable...collect from the customer whatever amount his deductable is send it to the accounting dept they should post it to the job card as a credit leaving a balance of what gmpp is gonna...
Base time on labor op 4032750 - 02/10/2014
... then all of the RPO's are listed out with time. I have always used the time that correlates with whatever the RPO is and been fine. One of my techs is asking in what circumstance would that Base time be claimed? I always just assumed it was just for...
Forum - 02/15/2018
I am not aware of another way to handle these types of situations or of an exception field (although, wouldn't that be nice!). Possibly a feature available only in a Pilot format to specific dealers?
Forum - 10/28/2017
THE TECH PREMIUM IS INCORRECT IN THE ABOVE. IT IS .5 HRS X 60% OF YOUR LABOR RATE OF $135.64. SO $135.64 X .3 = $40.69. YOU ARE SHORTING YOURSELF $10.69. KRISTEN'S TECH PREMIUM WAS BASED ON A LABOR RATE OF $100 PER HR NOT YOURS @ $135.64
Forum - 10/12/2017
once your Tech lets you know what's wrong, look up an Op Code, go into SI and type in veh info, the go in the LTG search box and put in Powertrain, a drop down box will open and you will be able to see if your Op Code is listed
Forum - 05/11/2017
... come in and just give vague complaints. I realize the customer feels we should already know whats wrong just because this or that light came on, if it were only that simple! Time to get better habits going......
Forum - 04/13/2017
... to see things such as: how you are paid, how many warranty claims you process on a monthly basis, What type of area you live in (rural, major metropolitan, etc.), how many years you have processed warranty. I wouldn't mind submitting my info if...
Forum - 04/14/2017
... problems. We diagnosed his differential was sheering apart. He was so funny, thinking we wouldn't notice that he had a lift kit on his truck... May have worked if he had remembered 2 things: he left the front lifted, when he brought it in, and the rear...
Forum - 04/15/2017
PVPP is 150,000 mile warranty with a $50 deductable. Good luck figuring out whats cov'd and what isn't. It is so misleading. The only way you know most of the time is when the claim rejects and the dealer stuck with the bill. I have been going through...
Forum - 03/17/2017
... a Pyramid is 2 or more labor ops in the same repair category on the same job card so it wouldn't error with a prior reference. This example is a possible Repeat Repair - comeback. Which needs the approval prior to work....
Forum - 03/16/2017
Thanks! But i guess what i'm asking is where are you finding this information? We used to have a GM resource card that showed the VIN breakdowns that coordinate with what kind of express van it would be considered. I vaguely remember...
Forum - 02/02/2017
Those are overseas versions of vehicles and not like an option code or anything we would use here. If you see GME, that's GM of Europe and you wouldn't use that here either.
Forum - 10/26/2016
... codes when I entered them and they matched the GR8 slips. My problem is that I cannot see what's wrong with them. They were both "out of vehicle" tests and the correct code was used, so I'm not sure why we were debited. ...
Authorizations ? - 10/12/2016
... stated in either P&P or the Global Manual about approvals... but it seems silly to me that we wouldn't need approval for Customer Enthusiasm. Also, curious if we need to do a Policy Calculator for Customer Enthusiasm claims?...
Forum - 12/19/2016
I suppose the dealer that the vehicle came from should be called and a check should be issued to your dealer since they would have a credit sitting on their PDI schedule for it anyway. I wouldn't think they would make a stink about it. Go...
Re: DEALERTRACK - 06/22/2016
No the repairs were first thought to be customer pay and coded for that, customer has a gmpp policy and repairs are covered...i went in to change to S but it wouldnt let me service contract not found in line payment method..
Special Coverage Transaction Submission Changes - 05/26/2016
... of them before assigning an op and time just in case there's a special coverage for that repair. Wouldn't it be nice if GM added a short description next to the Special Coverage number like they do with the recall numbers on the VIS? Feeling a bit...
Recall submissions for Friday, May 6 2016 - 05/06/2016
Anybody else having problems submitting recalls today ? all of mine are coming back in pending status, saying that VIN is not eligible for recall (whatever it is)
Forum - 08/25/2016
1st question that comes to mind is what happened to the coolant reservoir? It shouldn't be covered by warranty out of 3/36, but isn't mentioned again. Next, if the tech wanted leak analyze time (which was authorized) he would have to have a separate punch...
Re: recall 14772 - 03/17/2015
I have had our best tech install three and two wouldn't calibrate, so i asked the warranty guys about this on a conference call they told me there wasn't a problem with the sensors that the techs were not installing them correctly...so i had 3 at on ...
Re: Closest Available Labor Operation - 07/14/2015
... op with base time. If it weren't for DBC, my GM expert and Kristin tell me differently then I wouldn't have an issue. Thanks for your input, my service manager agrees with you 100% too....
Re: FAILED PART CLAIM ON SAME RO - 07/14/2015
... line, time needs to be OLH. In my instance we installed a SRTA under a policy warranty, the TCM wouldn't program and had to be replaced. My first thought was add a line and replace the TCM under ZPTI. Wrong. ...
Re: new global connect - 09/03/2015
That is great! I was wondering where the old messages would be. The new messages are under the Departments tab, Service, Headlines, View All. Liked the old format much better but whatcha gonna do..
Re: Product safety 14116 Electric Power Steering Assist - 08/17/2015
... problem..They told me it was the techs that were not installing them correctly that's why they wouldn't calibrate nothing wrong with the sensor..I have submitted a few since with no problem but not lately..maybe your DMA can help !...
Forum - 02/01/2019
Wouldn't there have to be at least 3 time punches, 1st one can't be used for olh, so you would use the 2nd punch for olh(separate/specific to the olh), then there would need to be a 3rd one for the actual repair?
Forum - 01/12/2019
I noticed the pop up not coming up in Reynolds on campaign 18366. I had it happen once and it rejected, so I started submitting those campaigns through Global so it wouldn't drive my rejection rate up.
Cost Comparison Worksheet and Policy Claims - 10/01/2018
The Cost Comparison Worksheet/Questionnaire has to be performed on engine replacements for Policy Decision Claims. Am I correct on that? I'm 99% sure it does. I can't find where it wouldn't be required.
Forum - 10/03/2018
... punches, and H-route it depending on your empowerment. I doubt your WSC rep will buy into it for what you described. I might also have a conversation with the advisor to gather proper information at the write up. It sounds to me like you are missing...
Policy Calculator After the Fact Claim Help!!!! - 11/23/2018
... have failed in order for it to be Policy. Right? The repair is out of warranty so we wouldn't be able to submit as Customer Enthusiasm....
Forum - 12/03/2018
... becomes my problem anyway. It is a lot easier to resolve it before the ticket is closed (CDK). I would not do it on every ticket as we are a big shop and I will grant more assistance to a new advisor but I expect them to learn quickly. Combined with...
Customer Pay Add-On Repairs - 07/02/2018
... lines. Say I have a job card opened with two warranty lines and we add-on a customer pay line for whatever reason. Does this still require the same service manager authorization that an add-on warranty line would require? We have been signing them just...
Forum - 05/17/2018
Yep, that would be AC Delco warranty and labor is on the customer or the dealer can choose to absorb the cost. We charge them the advertised price for whatever the current battery program is.
Date Discrepancy - 07/16/2018
... don't think I can submit for GM authorization in this situation. If self authorizing policy, wouldn't we have to go through the portal for approval? Is this something that the DMA would have to be involved in. If we used the date of...
WPC Returns UPS Page - 07/31/2018
Help! What's up with the UPS page now asking for user/password to print out a label to return parts to the WPC? When did that change and how do I get into it to print out my labels?
Sublet Excessive for Labor Operation - 07/31/2018
... "reduce base time to 8.9 due to sublet replaced valve and seasl." At first, I thought this wouldn't be a problem because I was thinking there would only be a difference of .4, but it's actualy a difference of 2 hours. That's more the the...
OLH and Wiring Repairs - 03/27/2018
... OLH" thus requiring a separate time punch? Or is it more of an administrative thing that wouldn't require a separate time punch?...
Forum - 04/02/2018
... If they're out of warranty and it becomes a policy situation you must run the PET, but you wouldn't want any participation so then it has to be forwarded to the WSC? Sounds like it's an out of warranty situation due to the reject. Will you...
Forum - 04/25/2018
We wouldn't submit them to the rep with the pre approval form, but it would help the service manager fill out that part of the form quickly then. I would keep it with the job card though.
Forum - 07/29/2019
I think they are saying it is a best practice to use the final code, but as I said, I use the "programming" code (or whatever is documented in some cases) and have yet to have one reject as well.
Forum - 06/20/2019
... they only list the refrigerant if it uses the New refrigerant? So if it uses the new refrigerant I would see it in the build and I wouldn't see anything listed if it's the old refrigerant?...
Forum - 08/05/2019
Depending on your warranty labor rate the tech who replaced the lamp would recieve the 0.9 @ whatever your rate is. Then seperately under sublet for the same job card it would be 0.4 @ your labor rate plus $33.26 for the paint material...
Forum - 08/12/2019
Yeah, you'd have to have a pretty mad customer making a big stink to pull off a replace in that situation. My understanding is that if it is twenty bucks cheaper you do it that way. (okay maybe not twenty but certainly if it is 2k!) You'd have to get...
Recover and Recharge - Explanation - 02/13/2019
Hey,Is there a video that shows exactly what recover and recharge is? My understanding of it seems to be different than every one else's around here. Aren't they removing the refrigerant (recovery) and then putting it back (recharge)? ...
Forum - 05/09/2019
Hope someone may still be following this. Am I wrong or is there a way for the techs to screenshot the WCC with TIS or whatever it is they use to program?
Mail Out Review & Add On Repairs? - JLWarranty News May 2019 edition - 04/23/2019
... this something new, am I wrong, or am I correct that if it relates to an original concern you wouldn't need approvals? ...
Retail Radio changed to Policy claim - 03/20/2020
... retail radio that technicar has billed the parts department for, but then the service manager for whatever reason has decided to cover the repair or a portion of it under policy? I have a rejected claim currently and the claims reviewer at GM said...
Forum - 11/26/2019
... that the diagnostic time following SBD is included in the base time so the additional diag time wouldn't apply. We rarely run a claim for diagnostic time on a battery, but that's mostly due to not having punch time to support it. Plus the...
Transportation damaged vehicle sold, awaiting parts - 11/06/2019
... delivered before repairs were made. All my documentation was good with that one, but GM wouldnt accept claim!...
Forum - 09/16/2019
... or if you should keep hard copies of paid claims. I don't think that is related to GM policy but whatever your state laws are. I think ours is 7 years. We scan everything to PDF and store it so I have an electronic copy but we also have file boxes that...
Inspection Process / Transportation Damage - Looking For Tips - 08/23/2019
... have been able to see on the initial inspection and/or if there was subsequent damage.What have you found to be the best practices for transportation issues?...
I noticed the pop up not coming up in Reynolds on campaign 18366. I had it happen once and it rejected, so I started submitting those campaigns through Global so it wouldn't drive my rejection rate up.
Cost Comparison Worksheet and Policy Claims - 10/01/2018
The Cost Comparison Worksheet/Questionnaire has to be performed on engine replacements for Policy Decision Claims. Am I correct on that? I'm 99% sure it does. I can't find where it wouldn't be required.
Forum - 10/03/2018
... punches, and H-route it depending on your empowerment. I doubt your WSC rep will buy into it for what you described. I might also have a conversation with the advisor to gather proper information at the write up. It sounds to me like you are missing...
Policy Calculator After the Fact Claim Help!!!! - 11/23/2018
... have failed in order for it to be Policy. Right? The repair is out of warranty so we wouldn't be able to submit as Customer Enthusiasm....
Forum - 12/03/2018
... becomes my problem anyway. It is a lot easier to resolve it before the ticket is closed (CDK). I would not do it on every ticket as we are a big shop and I will grant more assistance to a new advisor but I expect them to learn quickly. Combined with...
Customer Pay Add-On Repairs - 07/02/2018
... lines. Say I have a job card opened with two warranty lines and we add-on a customer pay line for whatever reason. Does this still require the same service manager authorization that an add-on warranty line would require? We have been signing them just...
Forum - 05/17/2018
Yep, that would be AC Delco warranty and labor is on the customer or the dealer can choose to absorb the cost. We charge them the advertised price for whatever the current battery program is.
Date Discrepancy - 07/16/2018
... don't think I can submit for GM authorization in this situation. If self authorizing policy, wouldn't we have to go through the portal for approval? Is this something that the DMA would have to be involved in. If we used the date of...
WPC Returns UPS Page - 07/31/2018
Help! What's up with the UPS page now asking for user/password to print out a label to return parts to the WPC? When did that change and how do I get into it to print out my labels?
Sublet Excessive for Labor Operation - 07/31/2018
... "reduce base time to 8.9 due to sublet replaced valve and seasl." At first, I thought this wouldn't be a problem because I was thinking there would only be a difference of .4, but it's actualy a difference of 2 hours. That's more the the...
OLH and Wiring Repairs - 03/27/2018
... OLH" thus requiring a separate time punch? Or is it more of an administrative thing that wouldn't require a separate time punch?...
Forum - 04/02/2018
... If they're out of warranty and it becomes a policy situation you must run the PET, but you wouldn't want any participation so then it has to be forwarded to the WSC? Sounds like it's an out of warranty situation due to the reject. Will you...
Forum - 04/25/2018
We wouldn't submit them to the rep with the pre approval form, but it would help the service manager fill out that part of the form quickly then. I would keep it with the job card though.
Forum - 07/29/2019
I think they are saying it is a best practice to use the final code, but as I said, I use the "programming" code (or whatever is documented in some cases) and have yet to have one reject as well.
Forum - 06/20/2019
... they only list the refrigerant if it uses the New refrigerant? So if it uses the new refrigerant I would see it in the build and I wouldn't see anything listed if it's the old refrigerant?...
Forum - 08/05/2019
Depending on your warranty labor rate the tech who replaced the lamp would recieve the 0.9 @ whatever your rate is. Then seperately under sublet for the same job card it would be 0.4 @ your labor rate plus $33.26 for the paint material...
Forum - 08/12/2019
Yeah, you'd have to have a pretty mad customer making a big stink to pull off a replace in that situation. My understanding is that if it is twenty bucks cheaper you do it that way. (okay maybe not twenty but certainly if it is 2k!) You'd have to get...
Recover and Recharge - Explanation - 02/13/2019
Hey,Is there a video that shows exactly what recover and recharge is? My understanding of it seems to be different than every one else's around here. Aren't they removing the refrigerant (recovery) and then putting it back (recharge)? ...
Forum - 05/09/2019
Hope someone may still be following this. Am I wrong or is there a way for the techs to screenshot the WCC with TIS or whatever it is they use to program?
Mail Out Review & Add On Repairs? - JLWarranty News May 2019 edition - 04/23/2019
... this something new, am I wrong, or am I correct that if it relates to an original concern you wouldn't need approvals? ...
Retail Radio changed to Policy claim - 03/20/2020
... retail radio that technicar has billed the parts department for, but then the service manager for whatever reason has decided to cover the repair or a portion of it under policy? I have a rejected claim currently and the claims reviewer at GM said...
Forum - 11/26/2019
... that the diagnostic time following SBD is included in the base time so the additional diag time wouldn't apply. We rarely run a claim for diagnostic time on a battery, but that's mostly due to not having punch time to support it. Plus the...
Transportation damaged vehicle sold, awaiting parts - 11/06/2019
... delivered before repairs were made. All my documentation was good with that one, but GM wouldnt accept claim!...
Forum - 09/16/2019
... or if you should keep hard copies of paid claims. I don't think that is related to GM policy but whatever your state laws are. I think ours is 7 years. We scan everything to PDF and store it so I have an electronic copy but we also have file boxes that...
Inspection Process / Transportation Damage - Looking For Tips - 08/23/2019
... have been able to see on the initial inspection and/or if there was subsequent damage.What have you found to be the best practices for transportation issues?...
Forum - 12/10/2021
... repair form and it goes to your local rep,,,you might also call him in advance and let him know what the situation is that way he can ask for any clarification at that time,,,,mine then approved both requests...
Forum - 08/02/2021
If the vehicle was still under warranty coverage, whatever the customer had to pay out of pocket would be reimburseable up to 1000.00. If it's over that it would need approval by the WSC. You will need the original paid copy of the sublet...
Forum - 07/17/2020
They just search for a word they know, I think. So they go in and type in what the recall is for like "block heater" and they just use whatever they click on first. I get them all the time for the EBCM reprogram, they use the operation codes from whatever...
Forum - 05/15/2020
I would do both transactions on the same job card. Give him credit on his account on the first line explaining what happened billing a a credit for parts and labor . Make another line for the original complaint. Bill parts and...
Forum - 07/19/2022
Yet another massive gaping hole in the logic of making this decision. I would claim whatever you want with a day-by-day timeline and if they complain about time punches just attach a copy of the "new" policy to the invoice and explain that you are not...
Forum - 02/14/2023
... your labor op displayed, you will see "dependency" if the labor op triggers it. Click it and paste whatever your labor op is requiring (ie: wcc for programming and battery testing, serial numbers, etc). ...
Forum - 02/03/2023
... did just the resealing. I am just thinking had I not used the unique op on this then it wouldnt have exceeded... at least now that I am thinking about it ... who knows. As my old WSC person said, there is no rhyme or reason for the sublet at t...
Forum - 03/17/2023
Based on GM's new policy regarding time punches as long as you are going for published time on the EI I wouldn't worry about it. If your other line is an add line then he will need some punch time on that line.
Forum - 01/05/2023
... I have had this occur a couple of times and frankly I think they are being stupid about it. For you non-EV shops, ANY repairs done to a BOLT require a 100% EV trained tech to perform the work. Yeah there are some ops that won't kick back but do yourself...
Forum - 11/30/2022
If Leslie is your WSC representative then contact her and ask her. She will tell you if it is supposed to be her. Otherwise it might be your DMA or DSM or whatever they are calling them this week.
Forum - 10/25/2022
... will have my manager sign for a reason like purchased here, loyal customer, we just worked on it, whatever you can come up with. The idea of doing it as a customer reimbursement is good too, you just submit the sublet bill with a similar explanation...
Technical Assistance - 03/23/2023
... the Service Agent Facility for five or more days. The vehicle is a potential buy back as per your state’s lemon laws. It is the vehicle’s second visit for the same condition and the Service Agent is uncertain of how to repair...
Powertrain Contact Center - 02/28/2023
... the PCC determines a repair or replacement is necessary, the ISC/Fleet company will provide the dollar amount for labor for the repair or the replacement of the assembly. The installer will need to provide the breakdown of labor cost (hours X labor rate)...
Most Common Audit Deviations - 09/25/2023
... Services (GMAS) may have also received the most current version of the Warranty Policy Review. The document is also available in the Warranty Resource Center within the Policies, Procedures, and GWM tile. The document focuses on common errors leading...
Forum - 12/12/2023
... them, or your business. It doesn't take any longer to do a job correctly the first time. So what I do at my 2 dealerships is this: Techs can now use LTG to look up labor times, and presumably they can read recalls and bulletins. In their documentation...
Forum - 10/26/2023
Did you collect enough time for your tech? If the time is enough, I would leave well enough alone. As difficult as it is to get a claim paid these days, I wouldn't rework it.
Blazer EV charging question - 11/01/2023
We have a Blazer EV that wouldn't start at the railyard it was towed to us, we had to test and charge the 12v battery, but also the drive battey was discharged to 0% so we charged it to. Is there any additional time for charging the EV battery?
Forum - 05/10/2024
We also came up with the idea where appropriate,,,to take a pic of the Carrier's phone screen to discourage them from changing codes once they walk away. This will let the driver know we know whats going on.
Forum - 03/22/2024
These days I try to do as few rentals as possible. And even then I don't care what the bill says. I go by whatever current fees are in the CTP bulletin and just have my managers write off what we can't collect. Honestly if they are worried about what...
Forum - 04/04/2023
... was done while in for service and reject if it was not. I would imagine that we will all be seeing whatever happens quite soon. I think it does a check when you transmit like it does when you put in SPS codes or battery test codes....
Battery Replacement - 06/14/2023
... down with an engine on backorder for over 4 months. When the engine was finally replaced it wouldn't crank due to a dead battery. Tech charged the battery and found the battery would not recover. They are wanting to claim the battery as collateral damage...
Forum - 05/15/2023
As I've leanred your sublet bill should be whatever warranty would pay if you coded it out to be repaired in your own body shop. I believe as ewil3rd said they do give you a little bit of leeway on it. So if the job takes 4.0 hours then the sublet bill...
Forum - 08/07/2023
That needs brought to DBC's attention to fix. I will not say it will be a quick fix, even as simple as the issue is, but you shouldn't have to 'settle' to get paid what's published...
Forum - 10/19/2023
More super secret information that we have to get from our non-reponsive DMA people, DVM, whatever they are this week. More metrics they judge us on that we have no way to measure or monitor.
Types of Job Card Systems - 02/25/2021
... to all copies of the job card.” Technicians who do not have possession of the shop copy, would simply need to add the mileage out when they type in the rest of their required information. If there is no field for out mileage, it is imperative that...
... repair form and it goes to your local rep,,,you might also call him in advance and let him know what the situation is that way he can ask for any clarification at that time,,,,mine then approved both requests...
Forum - 08/02/2021
If the vehicle was still under warranty coverage, whatever the customer had to pay out of pocket would be reimburseable up to 1000.00. If it's over that it would need approval by the WSC. You will need the original paid copy of the sublet...
Forum - 07/17/2020
They just search for a word they know, I think. So they go in and type in what the recall is for like "block heater" and they just use whatever they click on first. I get them all the time for the EBCM reprogram, they use the operation codes from whatever...
Forum - 05/15/2020
I would do both transactions on the same job card. Give him credit on his account on the first line explaining what happened billing a a credit for parts and labor . Make another line for the original complaint. Bill parts and...
Forum - 07/19/2022
Yet another massive gaping hole in the logic of making this decision. I would claim whatever you want with a day-by-day timeline and if they complain about time punches just attach a copy of the "new" policy to the invoice and explain that you are not...
Forum - 02/14/2023
... your labor op displayed, you will see "dependency" if the labor op triggers it. Click it and paste whatever your labor op is requiring (ie: wcc for programming and battery testing, serial numbers, etc). ...
Forum - 02/03/2023
... did just the resealing. I am just thinking had I not used the unique op on this then it wouldnt have exceeded... at least now that I am thinking about it ... who knows. As my old WSC person said, there is no rhyme or reason for the sublet at t...
Forum - 03/17/2023
Based on GM's new policy regarding time punches as long as you are going for published time on the EI I wouldn't worry about it. If your other line is an add line then he will need some punch time on that line.
Forum - 01/05/2023
... I have had this occur a couple of times and frankly I think they are being stupid about it. For you non-EV shops, ANY repairs done to a BOLT require a 100% EV trained tech to perform the work. Yeah there are some ops that won't kick back but do yourself...
Forum - 11/30/2022
If Leslie is your WSC representative then contact her and ask her. She will tell you if it is supposed to be her. Otherwise it might be your DMA or DSM or whatever they are calling them this week.
Forum - 10/25/2022
... will have my manager sign for a reason like purchased here, loyal customer, we just worked on it, whatever you can come up with. The idea of doing it as a customer reimbursement is good too, you just submit the sublet bill with a similar explanation...
Technical Assistance - 03/23/2023
... the Service Agent Facility for five or more days. The vehicle is a potential buy back as per your state’s lemon laws. It is the vehicle’s second visit for the same condition and the Service Agent is uncertain of how to repair...
Powertrain Contact Center - 02/28/2023
... the PCC determines a repair or replacement is necessary, the ISC/Fleet company will provide the dollar amount for labor for the repair or the replacement of the assembly. The installer will need to provide the breakdown of labor cost (hours X labor rate)...
Most Common Audit Deviations - 09/25/2023
... Services (GMAS) may have also received the most current version of the Warranty Policy Review. The document is also available in the Warranty Resource Center within the Policies, Procedures, and GWM tile. The document focuses on common errors leading...
Forum - 12/12/2023
... them, or your business. It doesn't take any longer to do a job correctly the first time. So what I do at my 2 dealerships is this: Techs can now use LTG to look up labor times, and presumably they can read recalls and bulletins. In their documentation...
Forum - 10/26/2023
Did you collect enough time for your tech? If the time is enough, I would leave well enough alone. As difficult as it is to get a claim paid these days, I wouldn't rework it.
Blazer EV charging question - 11/01/2023
We have a Blazer EV that wouldn't start at the railyard it was towed to us, we had to test and charge the 12v battery, but also the drive battey was discharged to 0% so we charged it to. Is there any additional time for charging the EV battery?
Forum - 05/10/2024
We also came up with the idea where appropriate,,,to take a pic of the Carrier's phone screen to discourage them from changing codes once they walk away. This will let the driver know we know whats going on.
Forum - 03/22/2024
These days I try to do as few rentals as possible. And even then I don't care what the bill says. I go by whatever current fees are in the CTP bulletin and just have my managers write off what we can't collect. Honestly if they are worried about what...
Forum - 04/04/2023
... was done while in for service and reject if it was not. I would imagine that we will all be seeing whatever happens quite soon. I think it does a check when you transmit like it does when you put in SPS codes or battery test codes....
Battery Replacement - 06/14/2023
... down with an engine on backorder for over 4 months. When the engine was finally replaced it wouldn't crank due to a dead battery. Tech charged the battery and found the battery would not recover. They are wanting to claim the battery as collateral damage...
Forum - 05/15/2023
As I've leanred your sublet bill should be whatever warranty would pay if you coded it out to be repaired in your own body shop. I believe as ewil3rd said they do give you a little bit of leeway on it. So if the job takes 4.0 hours then the sublet bill...
Forum - 08/07/2023
That needs brought to DBC's attention to fix. I will not say it will be a quick fix, even as simple as the issue is, but you shouldn't have to 'settle' to get paid what's published...
Forum - 10/19/2023
More super secret information that we have to get from our non-reponsive DMA people, DVM, whatever they are this week. More metrics they judge us on that we have no way to measure or monitor.
Types of Job Card Systems - 02/25/2021
... to all copies of the job card.” Technicians who do not have possession of the shop copy, would simply need to add the mileage out when they type in the rest of their required information. If there is no field for out mileage, it is imperative that...
March 2021 Recall Update - 02/25/2021
... manifold part numbers from the part tables and expand the acceptable evidence to include prior documented complaints of overheating or a track receipt. The bulletin affects certain Chevrolet Corvette vehicles. Customer Satisfaction Recall N202307990...
Parts Department and Warranty Compliance - 07/30/2020
... produce a shipping label on the second half of the above form. If a shipping label is produced, you will be required to return the replaced tire(s) to the tire manufacturer. A second copy of the form will need to be printed and attached to the tire being...
Reject of the Month - September 2019 - 08/27/2019
... customer concerns and authorized by service management prior to work being performed. Supporting documentation or a clear understanding of how the additional work became a concern is required. The customer must be contacted prior to work being performed...
Reject of the Month - 12/02/2019
... to a “live” error this past fall. GM has released several informational documents to provide assistance with correcting an 852 reject, including the Helpful Tips for Technicians Performing Warranty Reprogramming Events tool available...
Recently Revised Bulletins - 04/29/2020
... data with transaction submission. Necessary information may include SI Harness Routing View Document ID Number, Grid Location from Routing View Document, and/or SI Connector End View Document ID Number. Technicians must follow SI diagnostics when performing...
Warranty Trend Analysis - 04/17/2017
... a mail out review; if so, please post your thoughts on the Forum. Maybe you haven’t and would like to investigate instances of those trends at your dealership. The Analyze Warranty tab in Global Warranty Management provides a warranty transaction...
Reject of the month: Net Item Expense - 04/12/2013
... replacement of a fuel pump module on a 2009 GMC Sierra. The customer complained that the vehicle wouldn't crank. The technician found an open in the fuel pump module. To correct the concern the tech replaced the module, drained and refilled the tank. In...
Warranty Performance Analysis - Review of past three years - 12/24/2010
... in the first year for validating the warranty claim, including who should have knowledge of what claims validation means and how to accomplish it. We presented a Root Cause Analysis Questionnaire for your use in identifying root causes of problems and...
Cyber-Attacks - 08/05/2014
... by up to 100,000 lines of software code. For a hacker that is familiar with a car's software it wouldn't be very difficult to break into a car's software system remotely. Currently the biggest threat is the interaction between smartphones and vehicle...
October 2015 Recall Update - 10/02/2015
... the 2003-2015 Chevrolet Express 3500/4500, GMC Savana 3500/4500; 2003-2007 Chevrolet Silverado 3500, GMC Sierra 3500; 2008-2013 Chevrolet Silverado HD; 2007-2012 GMC Sierra HD vehicles equipped with a Duramax Diesel Engine RPO YF2 and Coolant Heater...
When the Service Manager is Away - 06/30/2015
... before work is performed are validated by the time documented as part of the authorization. Unless your Service Manager never takes a day off, your dealership should have a backup Service Manager to authorize repairs that require prior approval. Dealerships...
Consequential Damage - 06/27/2016
... job card is not only a GM requirement, it is essential that the technician completely understands what problems the customer is experiencing and wants to get corrected. Service advisors should listen carefully to what the customer has to say about their...
Reject of the Month - 06/06/2014
... than having the focal point of the transaction be a typical rejected transaction or reject code, I would like to share a warranty transaction from a dealership in Alaska. While this particular vehicle isn't a GM product, (it's a 2013 Ford F150 with fewer...
Warranty Parts Expediting - 08/05/2014
... is purchased from another facility, GM will reimburse the difference between the part cost and what was paid for the part, up to the trade price in effect at the time of the transaction. If no trade price is listed, reimbursement cannot exceed 25% of...
Customer Enthusiasm - 07/01/2014
... of excitement and active interest." GM has its own definition of customer enthusiasm and it isn't what a lot of people think. Their definition is this: A repair performed within the warranty period when the product issue is not covered by the New Vehicle...
Technician Clock Time - 10/01/2013
Whether your technicians clock on the job card, a flag sheet, or electronically, the total elapsed time a technician has spent working on a vehicle, each day, must be available for GM review. It is also important to note that all customer pay, warranty,...
Maintenance Program Labour Operations Now in the Labour Time Guide - 09/04/2013
... to the LTG! GM has added maintenance operations to one location in the LTG. After building your vehicle and going to the LTG, open up the Preface section, and select Preface again. Open up the Maintenance Program (US). Available Programs include: Business...
Required Operating Procedures aka The 18 Point Bulletin - 07/30/2013
... the reason and sign the job card, prior to any repairs being performed. This bulletin point also documents that there must be a clear understanding of responsibility for charges at the time the job card is written and while the customer is present. Any...
The EV Effect: The Technological Impact On Your Dealership - 01/19/2011
... same challenges and opportunities to the dealer network.The immediate impact on the dealershipSay what you will about EV's and plug-in Hybrids, fad or future, they will have a significant impact for all dealers in the coming years. While there are obvious...
Warranty Performance Analysis - 06/07/2010
Where can you get information on the condition of your internal warranty system?An auditor met with a dealer after a large audit. The dealer wondered where the auditor got all of the information about the dealership operations, especially the condition...
Policy Repairs and Mandatory Minimums - 11/05/2012
... repair will be 25% of the total cost of the repair or $200, whichever is greater. The transaction would be submitted the same way a true warranty repair would be submitted; parts, labour, and net items are submitted and the customer's dollar amount paid...
PQC Contact Required? - 02/26/2013
... How can you be sure which group your store fits in? The bulletin mentions that the dealership would have received a letter or contact from the region if it was still necessary to contact the PQC. If this communication did not reach the warranty administrator...
Researching and Finding Answers on Global - 04/13/2012
... other roles throughout the dealership and you may not have had the opportunity to fully explore what Global has to offer. The following are a few examples of the solutions you may find within the tools and resources of GlobalConnect.The technician...
Power Steering Concerns - 02/07/2012
... described in PI0029F and upon inspection, the technician finds the steering gear is also leaking. What started out as one concern ended up as two with the leak being a concern the customer didn't know they had. Cases like these require service management...
From the Desk of a Service Manager - 01/06/2010
Performing thorough GM recommended vehicle inspections as part of your everyday service routine not only creates opportunities for increased customer pay, but it may also increase the number of warranty added (add-on) operations. As...
... manifold part numbers from the part tables and expand the acceptable evidence to include prior documented complaints of overheating or a track receipt. The bulletin affects certain Chevrolet Corvette vehicles. Customer Satisfaction Recall N202307990...
Parts Department and Warranty Compliance - 07/30/2020
... produce a shipping label on the second half of the above form. If a shipping label is produced, you will be required to return the replaced tire(s) to the tire manufacturer. A second copy of the form will need to be printed and attached to the tire being...
Reject of the Month - September 2019 - 08/27/2019
... customer concerns and authorized by service management prior to work being performed. Supporting documentation or a clear understanding of how the additional work became a concern is required. The customer must be contacted prior to work being performed...
Reject of the Month - 12/02/2019
... to a “live” error this past fall. GM has released several informational documents to provide assistance with correcting an 852 reject, including the Helpful Tips for Technicians Performing Warranty Reprogramming Events tool available...
Recently Revised Bulletins - 04/29/2020
... data with transaction submission. Necessary information may include SI Harness Routing View Document ID Number, Grid Location from Routing View Document, and/or SI Connector End View Document ID Number. Technicians must follow SI diagnostics when performing...
Warranty Trend Analysis - 04/17/2017
... a mail out review; if so, please post your thoughts on the Forum. Maybe you haven’t and would like to investigate instances of those trends at your dealership. The Analyze Warranty tab in Global Warranty Management provides a warranty transaction...
Reject of the month: Net Item Expense - 04/12/2013
... replacement of a fuel pump module on a 2009 GMC Sierra. The customer complained that the vehicle wouldn't crank. The technician found an open in the fuel pump module. To correct the concern the tech replaced the module, drained and refilled the tank. In...
Warranty Performance Analysis - Review of past three years - 12/24/2010
... in the first year for validating the warranty claim, including who should have knowledge of what claims validation means and how to accomplish it. We presented a Root Cause Analysis Questionnaire for your use in identifying root causes of problems and...
Cyber-Attacks - 08/05/2014
... by up to 100,000 lines of software code. For a hacker that is familiar with a car's software it wouldn't be very difficult to break into a car's software system remotely. Currently the biggest threat is the interaction between smartphones and vehicle...
October 2015 Recall Update - 10/02/2015
... the 2003-2015 Chevrolet Express 3500/4500, GMC Savana 3500/4500; 2003-2007 Chevrolet Silverado 3500, GMC Sierra 3500; 2008-2013 Chevrolet Silverado HD; 2007-2012 GMC Sierra HD vehicles equipped with a Duramax Diesel Engine RPO YF2 and Coolant Heater...
When the Service Manager is Away - 06/30/2015
... before work is performed are validated by the time documented as part of the authorization. Unless your Service Manager never takes a day off, your dealership should have a backup Service Manager to authorize repairs that require prior approval. Dealerships...
Consequential Damage - 06/27/2016
... job card is not only a GM requirement, it is essential that the technician completely understands what problems the customer is experiencing and wants to get corrected. Service advisors should listen carefully to what the customer has to say about their...
Reject of the Month - 06/06/2014
... than having the focal point of the transaction be a typical rejected transaction or reject code, I would like to share a warranty transaction from a dealership in Alaska. While this particular vehicle isn't a GM product, (it's a 2013 Ford F150 with fewer...
Warranty Parts Expediting - 08/05/2014
... is purchased from another facility, GM will reimburse the difference between the part cost and what was paid for the part, up to the trade price in effect at the time of the transaction. If no trade price is listed, reimbursement cannot exceed 25% of...
Customer Enthusiasm - 07/01/2014
... of excitement and active interest." GM has its own definition of customer enthusiasm and it isn't what a lot of people think. Their definition is this: A repair performed within the warranty period when the product issue is not covered by the New Vehicle...
Technician Clock Time - 10/01/2013
Whether your technicians clock on the job card, a flag sheet, or electronically, the total elapsed time a technician has spent working on a vehicle, each day, must be available for GM review. It is also important to note that all customer pay, warranty,...
Maintenance Program Labour Operations Now in the Labour Time Guide - 09/04/2013
... to the LTG! GM has added maintenance operations to one location in the LTG. After building your vehicle and going to the LTG, open up the Preface section, and select Preface again. Open up the Maintenance Program (US). Available Programs include: Business...
Required Operating Procedures aka The 18 Point Bulletin - 07/30/2013
... the reason and sign the job card, prior to any repairs being performed. This bulletin point also documents that there must be a clear understanding of responsibility for charges at the time the job card is written and while the customer is present. Any...
The EV Effect: The Technological Impact On Your Dealership - 01/19/2011
... same challenges and opportunities to the dealer network.The immediate impact on the dealershipSay what you will about EV's and plug-in Hybrids, fad or future, they will have a significant impact for all dealers in the coming years. While there are obvious...
Warranty Performance Analysis - 06/07/2010
Where can you get information on the condition of your internal warranty system?An auditor met with a dealer after a large audit. The dealer wondered where the auditor got all of the information about the dealership operations, especially the condition...
Policy Repairs and Mandatory Minimums - 11/05/2012
... repair will be 25% of the total cost of the repair or $200, whichever is greater. The transaction would be submitted the same way a true warranty repair would be submitted; parts, labour, and net items are submitted and the customer's dollar amount paid...
PQC Contact Required? - 02/26/2013
... How can you be sure which group your store fits in? The bulletin mentions that the dealership would have received a letter or contact from the region if it was still necessary to contact the PQC. If this communication did not reach the warranty administrator...
Researching and Finding Answers on Global - 04/13/2012
... other roles throughout the dealership and you may not have had the opportunity to fully explore what Global has to offer. The following are a few examples of the solutions you may find within the tools and resources of GlobalConnect.The technician...
Power Steering Concerns - 02/07/2012
... described in PI0029F and upon inspection, the technician finds the steering gear is also leaking. What started out as one concern ended up as two with the leak being a concern the customer didn't know they had. Cases like these require service management...
From the Desk of a Service Manager - 01/06/2010
Performing thorough GM recommended vehicle inspections as part of your everyday service routine not only creates opportunities for increased customer pay, but it may also increase the number of warranty added (add-on) operations. As...
The History of a Warranty Claim Submission - 01/06/2010
... holes were created in the tape. At the end of each day, the tape was hung on a tape reader. GM would call the reader after business hours and collect the data. Quite often the tape would get bunched up and jam the reader; the process would then have...
Diagnosis Time - 07/25/2017
... concern is excessive moisture in the headlamp, the decision to replace the headlamp is based on what is seen and typically would not need an electrical test. Therefore, the technician would just be paid the base time. If the customer’s concern...
Reject of the Month - 11/21/2017
The owner of a 2015 Chevrolet Colorado experienced a loss of power steering while driving. During vehicle diagnosis, the technician identified that the concern was addressed within Document ID 4423558. The technician followed the repair procedure...
CORRECTION: Policy Evaluation Tool - 11/21/2017
... the full VIN of the vehicle, the Component Warranty Coverage must be selected from the drop down menu. Selections include: Bumper-to-Bumper, Powertrain, Emissions, Corrosion, CPO, and Diesel. The user must also select the appropriate Repair Group for...
Straight Time Labor Operations - 12/21/2017
... problem with these labor operations is that they all have labor ceilings, but we don’t know what that ceiling is. If the claim rejects for excessive straight time, the claim will require GM authorization. When submitting the rejected claim, be...
WPC Parts Return Program - 10/26/2016
... does not pay or reimburse for shipping charges on non-warrantable defect situations. Contact your DMA in the event a disagreement develops with an inspection debit and they may be able to provide additional information or remedy. It's best to initiate...
Noncompliance Debits: Battery / Transmission - 12/21/2016
... followed, and transactions containing invalid or duplicate TransFlow transmission flush code. If your dealership received a transaction debit, it is imperative that you review the GR8 battery test code or TransFlow transmission flush code that was submitted...
Up Assemblies - 06/26/2019
... with the alternate part, with the published labor time for the alternate part. The technician must document the cause of failure and correction on the job card as well as identifying that the alternate part or up assembly was installed. Documentation...
The Dealership Team - 02/21/2019
... take part in the daily functions around the dealership; pitch in with a helping hand doing whatever is necessary. By doing so, management is demonstrating their part in the team, as well as demonstrating the properties of teamwork, by actually working...
Cost Comparison Worksheets - 08/27/2019
... does allow for a component replacement for customer satisfaction in cases where it would be more cost effective to repair, but prior approval is required. You may have a customer who won’t approve an engine or transmission repair and is demanding...
Straight Time - 08/30/2021
... many warranty administrators don’t have a technical background, determining what is “reasonable” can be challenging. Clock time is one thing, but the technician’s cause of failure and correction documentation is the other part...
Field Action Status Change Form: CAM-03 - 10/01/2021
... state. When this situation arises at the dealership, the following action must be taken to document the circumstances. The dealership should open a job card to document that the specific recall is open, but the customer has denied completion. As...
Forum - 06/15/2023
... you sit down with the tech, go line by line on the recall and look at the SPS receipts you'll see what was missed....
Forum - 05/26/2023
Technically the warranty is remainder of the base or 12 months. However you'll notice what Kristen said that it is NO LESS than 12 months. It doesn't say no more. Again technically they are out, however if you submit them under the 2 year ZPTI the system...
Forum - 05/09/2024
... as to print out and leave with my detail department. This gives them the power to head off issues you're having....
Authorization Code G and SAVI - 10/25/2023
... for Q4 2023 will be evaluated to determine if the empowerment will continue for Q1 2024. Go to your Service Agent Profile in GWM to view your General Service Agent-authorization code G-authorization status....
Required Operating Procedures - 8 Points: Bulletin Update! - 09/26/2023
... version was released on September 5, 2023. Key updates include the following: Missing Dongle Scan has been added to the Service Management Required Matrix. Service management authorization is required prior to transaction submission or at the...
Straight Time and Other Labor Hours - 06/26/2023
... when a new model or model year is released and added to the LTG. The technician is required to document the steps taken and must also have a clock time to support the repair. Service management is responsible for the reasonableness of the request. More...
February 2024 Recall Update - 01/29/2024
... 31, 2026. Emissions Recall N232427950 Fuel Injector Flow Rate: Certain 2023 Chevrolet Colorado, Silverado 1500, GMC Canyon, Sierra 1500 vehicles equipped with a 2.7L engine are included in the recall program. Approximately 232 vehicles may have a condition...
Authorization Code G and SAVI - 01/29/2024
... for Q1 2024 will be evaluated to determine if the empowerment will continue for Q2 2024. Go to your Service Agent Profile in GWM to view your General Service Agent-authorization code G-authorization status....
Loaner Reimbursement - 06/26/2024
... processes, and/or practices are considered the responsibility of the dealer. Supporting Documentation - When providing a loaner vehicle, document on the customer-signed copy of the job card that a loaner is provided to the customer. A...
Forum - 03/08/2019
... past. It still happens and you can't claim TSB ops for vehicles that have different equipment. I would also use a closest operation or worst case use a CCND with OLH but the tech better have the best story you've ever seen! (and proper time punches)...
Empowerment limits? - 07/14/2017
... I've gone into "view Service Agent Profile", then "Empowerment" and can't find out what my detailed limits are for certain things. I've also asked our DMA and he said it's dependent on the Labor Operation, so the limits could be different...
Does this bother anyone else? - 08/27/2013
... this time there is no work being done to make this change. However, the rep I spoke with said she would create a "PCR" to have them look into this. I thought if enough requests were made for this change, it might get expedited. If you'd like to see this...
Re: Reynolds and Reynolds - 08/24/2012
Once you get used to ReyRey, it's pretty simple to use. I didn't get much from the training either. The best way to learn is to jump right in there. The drawback is that it's dos based. All keyboard. That's probably the most difficult thing to get your...
... holes were created in the tape. At the end of each day, the tape was hung on a tape reader. GM would call the reader after business hours and collect the data. Quite often the tape would get bunched up and jam the reader; the process would then have...
Diagnosis Time - 07/25/2017
... concern is excessive moisture in the headlamp, the decision to replace the headlamp is based on what is seen and typically would not need an electrical test. Therefore, the technician would just be paid the base time. If the customer’s concern...
Reject of the Month - 11/21/2017
The owner of a 2015 Chevrolet Colorado experienced a loss of power steering while driving. During vehicle diagnosis, the technician identified that the concern was addressed within Document ID 4423558. The technician followed the repair procedure...
CORRECTION: Policy Evaluation Tool - 11/21/2017
... the full VIN of the vehicle, the Component Warranty Coverage must be selected from the drop down menu. Selections include: Bumper-to-Bumper, Powertrain, Emissions, Corrosion, CPO, and Diesel. The user must also select the appropriate Repair Group for...
Straight Time Labor Operations - 12/21/2017
... problem with these labor operations is that they all have labor ceilings, but we don’t know what that ceiling is. If the claim rejects for excessive straight time, the claim will require GM authorization. When submitting the rejected claim, be...
WPC Parts Return Program - 10/26/2016
... does not pay or reimburse for shipping charges on non-warrantable defect situations. Contact your DMA in the event a disagreement develops with an inspection debit and they may be able to provide additional information or remedy. It's best to initiate...
Noncompliance Debits: Battery / Transmission - 12/21/2016
... followed, and transactions containing invalid or duplicate TransFlow transmission flush code. If your dealership received a transaction debit, it is imperative that you review the GR8 battery test code or TransFlow transmission flush code that was submitted...
Up Assemblies - 06/26/2019
... with the alternate part, with the published labor time for the alternate part. The technician must document the cause of failure and correction on the job card as well as identifying that the alternate part or up assembly was installed. Documentation...
The Dealership Team - 02/21/2019
... take part in the daily functions around the dealership; pitch in with a helping hand doing whatever is necessary. By doing so, management is demonstrating their part in the team, as well as demonstrating the properties of teamwork, by actually working...
Cost Comparison Worksheets - 08/27/2019
... does allow for a component replacement for customer satisfaction in cases where it would be more cost effective to repair, but prior approval is required. You may have a customer who won’t approve an engine or transmission repair and is demanding...
Straight Time - 08/30/2021
... many warranty administrators don’t have a technical background, determining what is “reasonable” can be challenging. Clock time is one thing, but the technician’s cause of failure and correction documentation is the other part...
Field Action Status Change Form: CAM-03 - 10/01/2021
... state. When this situation arises at the dealership, the following action must be taken to document the circumstances. The dealership should open a job card to document that the specific recall is open, but the customer has denied completion. As...
Forum - 06/15/2023
... you sit down with the tech, go line by line on the recall and look at the SPS receipts you'll see what was missed....
Forum - 05/26/2023
Technically the warranty is remainder of the base or 12 months. However you'll notice what Kristen said that it is NO LESS than 12 months. It doesn't say no more. Again technically they are out, however if you submit them under the 2 year ZPTI the system...
Forum - 05/09/2024
... as to print out and leave with my detail department. This gives them the power to head off issues you're having....
Authorization Code G and SAVI - 10/25/2023
... for Q4 2023 will be evaluated to determine if the empowerment will continue for Q1 2024. Go to your Service Agent Profile in GWM to view your General Service Agent-authorization code G-authorization status....
Required Operating Procedures - 8 Points: Bulletin Update! - 09/26/2023
... version was released on September 5, 2023. Key updates include the following: Missing Dongle Scan has been added to the Service Management Required Matrix. Service management authorization is required prior to transaction submission or at the...
Straight Time and Other Labor Hours - 06/26/2023
... when a new model or model year is released and added to the LTG. The technician is required to document the steps taken and must also have a clock time to support the repair. Service management is responsible for the reasonableness of the request. More...
February 2024 Recall Update - 01/29/2024
... 31, 2026. Emissions Recall N232427950 Fuel Injector Flow Rate: Certain 2023 Chevrolet Colorado, Silverado 1500, GMC Canyon, Sierra 1500 vehicles equipped with a 2.7L engine are included in the recall program. Approximately 232 vehicles may have a condition...
Authorization Code G and SAVI - 01/29/2024
... for Q1 2024 will be evaluated to determine if the empowerment will continue for Q2 2024. Go to your Service Agent Profile in GWM to view your General Service Agent-authorization code G-authorization status....
Loaner Reimbursement - 06/26/2024
... processes, and/or practices are considered the responsibility of the dealer. Supporting Documentation - When providing a loaner vehicle, document on the customer-signed copy of the job card that a loaner is provided to the customer. A...
Forum - 03/08/2019
... past. It still happens and you can't claim TSB ops for vehicles that have different equipment. I would also use a closest operation or worst case use a CCND with OLH but the tech better have the best story you've ever seen! (and proper time punches)...
Empowerment limits? - 07/14/2017
... I've gone into "view Service Agent Profile", then "Empowerment" and can't find out what my detailed limits are for certain things. I've also asked our DMA and he said it's dependent on the Labor Operation, so the limits could be different...
Does this bother anyone else? - 08/27/2013
... this time there is no work being done to make this change. However, the rep I spoke with said she would create a "PCR" to have them look into this. I thought if enough requests were made for this change, it might get expedited. If you'd like to see this...
Re: Reynolds and Reynolds - 08/24/2012
Once you get used to ReyRey, it's pretty simple to use. I didn't get much from the training either. The best way to learn is to jump right in there. The drawback is that it's dos based. All keyboard. That's probably the most difficult thing to get your...
2011 Malibu paint issue - 07/21/2011
... (the same way) as long as she owned the car. Now comes the fun part... coding this mess. First, what the heck opcode??? If I use roof panel refinish/paint it doesn't really address the correct locations. The damage was on the body frame at the top...
Re: Lost Rep - 09/25/2009
... their is going to be a call center (in saginaw I believe) I think simialiar to the old days when you called Chicago for GMPP claims and they actaully did the Authorizing and push throughs... [/quote] Just a side note, those of us like me who don't...
Re: GLOBAL WARRANTY!! - 11/18/2009
... then a field for cause description in which you type in the tech comments (or your DMS brings over what's typed on the RO). This is where I think you'd put the DTC's listed out by the tech. Hope this helps. Hang in there with it and let us know how...
Re: On global warranty, for complaint code, what do you use for air bag light, 4wd light, Traction light ? Do you still use DTC for failure code ? - 03/08/2010
... the new GW codes.. [/quote] FOR COMPLAINT CODE ID USE THE 0621 FOR GAUGES/WARNING LIGHTS.....YOU NO LONGER HAVE FAILURE CODES...ITS CAUSE AND COMPLAINT....SOME OF THEM ARE VERY VAGUE SO JUST USE THE CLOSEST THING..WHEN YOU INPUT THEM IF IT DOESNT MATCH...
Re: DMA Authorization Form - 12/14/2010
... to our FOM and he kinda shrugged it off. Don't know if this is the form you're talking about, but would think the FOM has it. ...
Re: EVAP VENT VALVE LABOR OP - 02/18/2009
Double check which body style you're working on and which you looked up. J6441 is the labor op for the 07 Classic style and J6400 is for the 07 New body style. I think they just do this to confuse us!!! LOL
Re: Rear Object Sensor question - 02/25/2009
I think I'd do it like you're thinking. One labor op, OLH for the rest with good comments. --I'd also re-verify with service mgr that it's not some kind of comeback or mis-diag. Almost sounds like maybe there's some component that controls all 3 that...
Re: Over The Counter Part Warranties - 07/10/2008
IN THIS SITUATION I JUST GO BACK 9 YRS, GET THE CLOSEST LABOR OP I CAN FIND SUBMIT IT AS TYPE B AUTH G "H" ROUTE THE CLAIM TO THE AVM BECAUSE IT'S TOO OLD FOR THE SYSTEM TO "SEE" IT AND YOU'LL GET A REJECT FOR VIN PAST MODEL YEAR.
Just When You Think You Know Someone - 06/20/2008
... her problems with a service advisor and the husband starts walking towards me. I say, "Hi how are you today?" He keeps approaching and starts saying "Are you looking at me sonny, are you looking at me sonny?" Dealing with him before I had no other thought...
New Feature - Keyword Search - 08/11/2008
The next time you're reading a forum post be sure to check out the related keywords at the bottom of the page. Simply click a keyword to search for additional forum posts containing that word.
Re: TPM replacement, tire dealers - 08/07/2008
You're welcome. I found this one interesting because it says NOT to replace all 4, tpm's... were they all failed? Wow, that is unusual. With my luck they would all be requested for a parts return.
Re: CROSS-LINE WARRANTY - 09/16/2008
... screen that only closes out the RO, then I have to do a manual claim-- I use E-Claims. Does yours come up to the normal claim entry screen for non-franchised? Wonder if there's some Reynolds setting needs changed??...
Re: Claim Lost in the Black Hole???? - 08/14/2008
Shooting in the dark here--but are you just reopening the claim in WINS e-claims and resubmitting? I wonder if you deleted the original claim from WINS e-Claims and re-enter the whole claim as new if it might make a difference?? Maybe there was some...
Most Common Warranty Deviations - 03/08/2023
Here at jlwarranty, everything we produce-whether it's a newsletter, video, document resource, or whatever-has to meet a few criteria. One of the most important things we try to drive home is compliance: sticking to the rules and guidelines set forth...
Tire Pre-Authorization - 07/20/2022
... Enthusiasm replacement situation, select Customer Enthusiasm from the drop down list. Next, you will enter the TPC Number from the tire, Tire Size, and DOT Code Answer the two last yes or no questions . If you have additional tires on the same vehicle...
Display Names - 09/28/2007
Display name can now be changed. Change your display name from CHNLXXXX to something more personable. Go to "My Account" to change yours.
Re: Gremlins - 05/20/2008
[quote] GMNL02008: I have a gremlin steak ready to send your way.. it is called IE7 Pro plug in. I recently downloaded this plug in and it has a mini download manager. For some reason the warranty newsletter and the mini download manager don't like each...
GMPP-RADIO - 11/05/2010
WHAT IS THE PROPER WAY TO SUBMIT A GMPP RADIO REPLACEMENT. I READ SOMEWHERE THAT YOU PUT IT IN SUBLET. DOES THAT APPLY IF YOU DO THE WORK YOURSELF? CONFUSED...
The 2011 edition Official Warranty Guides are now in-stock! - 01/11/2011
... warranty information. Quickly identify factory warranty on all vehicles! Click here to get yours today! Remember, Warranty Administration Program members receive a 10% discount, use coupon code "member"....
Re: RECALL 10038 SAW AND SANDER - 07/29/2010
The way I read it, you use the separate opcode putting the $225 in miscellaneous. I had planned to submit it using the VIN of the first vehicle we repaired, making a 2nd line. You said that yours rejected that way?
Re: Global Warranty and ADP users - 03/04/2010
TRIED SENDING MY CLAIMS THROUGH ADP BUT LIKED GLOBAL BETTER. YOU'LL JUST HAVE TO USE YOUR BEST JUDGEMENT. GLOBAL TAKES A LITTLE LONGER BUT IT SEEMS TO ME LIKE WITH GLOBAL I NOW HAVE 100% PD CLAIMS
Re: PART RETURN ADMIN ALLOWANCE - 02/24/2010
Just a tip be EXTRA careful regarding any cores you need to correct to save yourself from extra work in add crediut again(which means it has to be sent to the WARRANTY CALL CENTER)
Re: Global Warranty Mgmt access - 09/28/2009
... you go in you can build a claim but the submit is not active and you can see where reports are and what they are but there are no reports in the system. The best place to familiarize yourself with global warranty is through the GM Training modules....
Re: Body Side Molding replace - 08/27/2009
Try submitting first with no auth codes on any of the lines. Sometimes those surprise you and go through without auth. codes. At most you'll get rejects and need to resubmit but it's worth the try.
Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 02/03/2010
I haven't had one of those yet but I would try using ZPTI. It's for parts that fail outside the vehicle warranty period, but within the applicable parts warranty times/mileage parameters. You'll need the original information. It's worth a try!
... (the same way) as long as she owned the car. Now comes the fun part... coding this mess. First, what the heck opcode??? If I use roof panel refinish/paint it doesn't really address the correct locations. The damage was on the body frame at the top...
Re: Lost Rep - 09/25/2009
... their is going to be a call center (in saginaw I believe) I think simialiar to the old days when you called Chicago for GMPP claims and they actaully did the Authorizing and push throughs... [/quote] Just a side note, those of us like me who don't...
Re: GLOBAL WARRANTY!! - 11/18/2009
... then a field for cause description in which you type in the tech comments (or your DMS brings over what's typed on the RO). This is where I think you'd put the DTC's listed out by the tech. Hope this helps. Hang in there with it and let us know how...
Re: On global warranty, for complaint code, what do you use for air bag light, 4wd light, Traction light ? Do you still use DTC for failure code ? - 03/08/2010
... the new GW codes.. [/quote] FOR COMPLAINT CODE ID USE THE 0621 FOR GAUGES/WARNING LIGHTS.....YOU NO LONGER HAVE FAILURE CODES...ITS CAUSE AND COMPLAINT....SOME OF THEM ARE VERY VAGUE SO JUST USE THE CLOSEST THING..WHEN YOU INPUT THEM IF IT DOESNT MATCH...
Re: DMA Authorization Form - 12/14/2010
... to our FOM and he kinda shrugged it off. Don't know if this is the form you're talking about, but would think the FOM has it. ...
Re: EVAP VENT VALVE LABOR OP - 02/18/2009
Double check which body style you're working on and which you looked up. J6441 is the labor op for the 07 Classic style and J6400 is for the 07 New body style. I think they just do this to confuse us!!! LOL
Re: Rear Object Sensor question - 02/25/2009
I think I'd do it like you're thinking. One labor op, OLH for the rest with good comments. --I'd also re-verify with service mgr that it's not some kind of comeback or mis-diag. Almost sounds like maybe there's some component that controls all 3 that...
Re: Over The Counter Part Warranties - 07/10/2008
IN THIS SITUATION I JUST GO BACK 9 YRS, GET THE CLOSEST LABOR OP I CAN FIND SUBMIT IT AS TYPE B AUTH G "H" ROUTE THE CLAIM TO THE AVM BECAUSE IT'S TOO OLD FOR THE SYSTEM TO "SEE" IT AND YOU'LL GET A REJECT FOR VIN PAST MODEL YEAR.
Just When You Think You Know Someone - 06/20/2008
... her problems with a service advisor and the husband starts walking towards me. I say, "Hi how are you today?" He keeps approaching and starts saying "Are you looking at me sonny, are you looking at me sonny?" Dealing with him before I had no other thought...
New Feature - Keyword Search - 08/11/2008
The next time you're reading a forum post be sure to check out the related keywords at the bottom of the page. Simply click a keyword to search for additional forum posts containing that word.
Re: TPM replacement, tire dealers - 08/07/2008
You're welcome. I found this one interesting because it says NOT to replace all 4, tpm's... were they all failed? Wow, that is unusual. With my luck they would all be requested for a parts return.
Re: CROSS-LINE WARRANTY - 09/16/2008
... screen that only closes out the RO, then I have to do a manual claim-- I use E-Claims. Does yours come up to the normal claim entry screen for non-franchised? Wonder if there's some Reynolds setting needs changed??...
Re: Claim Lost in the Black Hole???? - 08/14/2008
Shooting in the dark here--but are you just reopening the claim in WINS e-claims and resubmitting? I wonder if you deleted the original claim from WINS e-Claims and re-enter the whole claim as new if it might make a difference?? Maybe there was some...
Most Common Warranty Deviations - 03/08/2023
Here at jlwarranty, everything we produce-whether it's a newsletter, video, document resource, or whatever-has to meet a few criteria. One of the most important things we try to drive home is compliance: sticking to the rules and guidelines set forth...
Tire Pre-Authorization - 07/20/2022
... Enthusiasm replacement situation, select Customer Enthusiasm from the drop down list. Next, you will enter the TPC Number from the tire, Tire Size, and DOT Code Answer the two last yes or no questions . If you have additional tires on the same vehicle...
Display Names - 09/28/2007
Display name can now be changed. Change your display name from CHNLXXXX to something more personable. Go to "My Account" to change yours.
Re: Gremlins - 05/20/2008
[quote] GMNL02008: I have a gremlin steak ready to send your way.. it is called IE7 Pro plug in. I recently downloaded this plug in and it has a mini download manager. For some reason the warranty newsletter and the mini download manager don't like each...
GMPP-RADIO - 11/05/2010
WHAT IS THE PROPER WAY TO SUBMIT A GMPP RADIO REPLACEMENT. I READ SOMEWHERE THAT YOU PUT IT IN SUBLET. DOES THAT APPLY IF YOU DO THE WORK YOURSELF? CONFUSED...
The 2011 edition Official Warranty Guides are now in-stock! - 01/11/2011
... warranty information. Quickly identify factory warranty on all vehicles! Click here to get yours today! Remember, Warranty Administration Program members receive a 10% discount, use coupon code "member"....
Re: RECALL 10038 SAW AND SANDER - 07/29/2010
The way I read it, you use the separate opcode putting the $225 in miscellaneous. I had planned to submit it using the VIN of the first vehicle we repaired, making a 2nd line. You said that yours rejected that way?
Re: Global Warranty and ADP users - 03/04/2010
TRIED SENDING MY CLAIMS THROUGH ADP BUT LIKED GLOBAL BETTER. YOU'LL JUST HAVE TO USE YOUR BEST JUDGEMENT. GLOBAL TAKES A LITTLE LONGER BUT IT SEEMS TO ME LIKE WITH GLOBAL I NOW HAVE 100% PD CLAIMS
Re: PART RETURN ADMIN ALLOWANCE - 02/24/2010
Just a tip be EXTRA careful regarding any cores you need to correct to save yourself from extra work in add crediut again(which means it has to be sent to the WARRANTY CALL CENTER)
Re: Global Warranty Mgmt access - 09/28/2009
... you go in you can build a claim but the submit is not active and you can see where reports are and what they are but there are no reports in the system. The best place to familiarize yourself with global warranty is through the GM Training modules....
Re: Body Side Molding replace - 08/27/2009
Try submitting first with no auth codes on any of the lines. Sometimes those surprise you and go through without auth. codes. At most you'll get rejects and need to resubmit but it's worth the try.
Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 02/03/2010
I haven't had one of those yet but I would try using ZPTI. It's for parts that fail outside the vehicle warranty period, but within the applicable parts warranty times/mileage parameters. You'll need the original information. It's worth a try!
Re: OLD RECALL LISTING ???? - 04/13/2009
I always do an internet/Google search. You'd be surprised what the internet turns up. You can go to recalls.gov also to look up old ones.
Re: Injection pump special policy, T5550 - 04/16/2009
Becky - I had our rep tell me that "USA Powertrain Warranty" on a VIS was an aftermarket warranty, not a GM warranty! You're right, no wonder they can't get it together. The worst part is that rejection affects your Dealer Analysis reports - not fa...
Re: WINS VERSUS DCS - 07/21/2009
JACKIEWARRANTY...use the DSC function. It saves you time. For corrections I would use what you're comfortable with...ie: if you like DCS better, use that, if you like WINS better use that. I hope this helps.
Re: Help finding opcode for G8 - 07/22/2009
Good luck, they missed half the LTG in the G8 so you almost always have to use a semi relevant labor op and h route it to your rep. Now there is not much since in fixing it as they will soon be the caprice, sorry Chevy folks its yours now.
Re: Special Policy 10240 with collateral damage - 07/29/2011
I think I'd get ahold of my FOM and they should allow you to put it through since it showed on VIS as open. I'd get that VIS printed out now, if you haven't already so you've got something printed out to back it up.
Re: Is anyone else on Arkona?? - 11/21/2011
... losing an entire day's work to la-la land. After talking with my service manager we agreed I would just submit online and I haven't regretted it, it's been over a year now and it's working out great....
Re: N0110 BATTERY - 12/15/2011
Are you looking for info on GM Certified or part warranty? Not sure why you'd be submitting for a battery under warranty on a 07?
Re: Is Pre Authorization needed for replacing the rear window? - 02/24/2012
... glass replacement needs your reps auth but not a pre-auth like for the transmissions. Is that what you're asking?...
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/07/2012
It wont allow you to use the labor op for the recall, you'll have to use Reprogram ECM, and A authorize for it to go through if its out of warranty. The claim I had on 11/1 still shows the open recall on that vehicle.
Re: Does this bother anyone else? - 08/27/2013
... help catagory within ADP the only info I could get is within the individual customer setup. Which would be very time consuming... you'd have to edit each individual customer. ugh!...
Forum - 06/13/2017
This happens with any part warranty when the information you enter shows it's beyond the 12 months. You'll have to put an A auth on it with an explanation that this is not true policy, but a LLPW that is now beyond 12 months old. That's the...
Forum - 11/28/2017
... is responsible for the "reasonableness" of the OLH. I still had to do a step by step breakdown of what the time was used for that backed up the tech story and clock times. It took forever, but it paid. I agree with Kristen, when in doubt, document as...
Forum - 02/14/2018
17-NA-066 This bulletin has the information you're looking for in it. It is in the red text immediately above the Warranty Information section.
Re: CORE CHARGE - 02/12/2016
See bulletin 99-00-89-019 for a little more guidance on this, if needed. As Kristen said, you'll just do an adjustment/add-credit to the original transaction, adding the core-charge info as indicated in the "WPC Return Reimbursement - Labor, Postage and...
What Would You Do - 04/15 - 03/26/2015
... the truck quit running. The owner was able to re-start the vehicle, but it made a loud noise and wouldn't move in any gear. Roadside Assistance was contacted and the vehicle was towed to the local service department. The technician determined the issue...
Re: reynolds - 04/08/2015
... that. We use ERA-Ignite which is part windows type and part blue-screen. For warranty purposes you should only be using the windows end of it. We had UCS prior to that and I have yet to see the benefit to switching. Good Luck....maybe you'll love...
Re: What Would You Do - 04/15 - 04/14/2015
... the truck quit running. The owner was able to re-start the vehicle, but it made a loud noise and wouldn't move in any gear. Roadside Assistance was contacted and the vehicle was towed to the local service department. The technician determined the issue...
Re: Over The Counter Parts Warranty - 01/27/2015
You're supposed to be given the original receipt so you have the original date and invoice number at the very least. 12 month warranty on over the counter. My parts department is very good about collecting as much data as possible to go with the claimed ...
Re: PDI Add Times - 05/24/2016
Yes! An addon line is an addon line and must have the proper authorization. While you're there make sure the PDI Job Card is signed as well.
Forum - 12/02/2016
Yes, but you're "Work Order" will still show it as an "Added Operation". Does anyone know if we need to get Manager approval for the shuttle line because we are changing it to "W" simply by submitting it to GM for payment?
Forum - 02/15/2017
It depends a bit on the system you're referring to. For the HVAC system, 4417169 A/C System Analysis can be used, but for the engine it would be a CCND for me as I'm not aware of GM paying for pressure test time if there is no failed part.
Forum - 12/29/2016
If you look under the Resources page on JL (to the right of the forum page) you'll find there's a Help Card toward the bottom of the cards for Sublet allowances. All of the labor operations are listed. There should also be an S designation...
Forum - 07/10/2019
Ran into this with a tonneau cover. Not good... We were told that you can't file a claim with GM and need to contact the manufacturer of the product. Upon contacting the tonneau cover maker, we were told that it wasn't warranty. We're...
What Would You Do - 10/19 - 09/24/2019
... for the opposite side?Situation 3: The technician noted that both the front right and left side door trim panels required replacement. The LTG shows one labor operation for the front side door trim panel replacement.1042980: Front Side Door Trim Panel...
Forum - 10/01/2019
... and Accounting of Labor Time states "all standard warranty and policy repair time must be documented on the technician's time ticket by job card". Individual and specific time punch documentation is required for add on repairs and OLH. Best practice:...
I always do an internet/Google search. You'd be surprised what the internet turns up. You can go to recalls.gov also to look up old ones.
Re: Injection pump special policy, T5550 - 04/16/2009
Becky - I had our rep tell me that "USA Powertrain Warranty" on a VIS was an aftermarket warranty, not a GM warranty! You're right, no wonder they can't get it together. The worst part is that rejection affects your Dealer Analysis reports - not fa...
Re: WINS VERSUS DCS - 07/21/2009
JACKIEWARRANTY...use the DSC function. It saves you time. For corrections I would use what you're comfortable with...ie: if you like DCS better, use that, if you like WINS better use that. I hope this helps.
Re: Help finding opcode for G8 - 07/22/2009
Good luck, they missed half the LTG in the G8 so you almost always have to use a semi relevant labor op and h route it to your rep. Now there is not much since in fixing it as they will soon be the caprice, sorry Chevy folks its yours now.
Re: Special Policy 10240 with collateral damage - 07/29/2011
I think I'd get ahold of my FOM and they should allow you to put it through since it showed on VIS as open. I'd get that VIS printed out now, if you haven't already so you've got something printed out to back it up.
Re: Is anyone else on Arkona?? - 11/21/2011
... losing an entire day's work to la-la land. After talking with my service manager we agreed I would just submit online and I haven't regretted it, it's been over a year now and it's working out great....
Re: N0110 BATTERY - 12/15/2011
Are you looking for info on GM Certified or part warranty? Not sure why you'd be submitting for a battery under warranty on a 07?
Re: Is Pre Authorization needed for replacing the rear window? - 02/24/2012
... glass replacement needs your reps auth but not a pre-auth like for the transmissions. Is that what you're asking?...
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/07/2012
It wont allow you to use the labor op for the recall, you'll have to use Reprogram ECM, and A authorize for it to go through if its out of warranty. The claim I had on 11/1 still shows the open recall on that vehicle.
Re: Does this bother anyone else? - 08/27/2013
... help catagory within ADP the only info I could get is within the individual customer setup. Which would be very time consuming... you'd have to edit each individual customer. ugh!...
Forum - 06/13/2017
This happens with any part warranty when the information you enter shows it's beyond the 12 months. You'll have to put an A auth on it with an explanation that this is not true policy, but a LLPW that is now beyond 12 months old. That's the...
Forum - 11/28/2017
... is responsible for the "reasonableness" of the OLH. I still had to do a step by step breakdown of what the time was used for that backed up the tech story and clock times. It took forever, but it paid. I agree with Kristen, when in doubt, document as...
Forum - 02/14/2018
17-NA-066 This bulletin has the information you're looking for in it. It is in the red text immediately above the Warranty Information section.
Re: CORE CHARGE - 02/12/2016
See bulletin 99-00-89-019 for a little more guidance on this, if needed. As Kristen said, you'll just do an adjustment/add-credit to the original transaction, adding the core-charge info as indicated in the "WPC Return Reimbursement - Labor, Postage and...
What Would You Do - 04/15 - 03/26/2015
... the truck quit running. The owner was able to re-start the vehicle, but it made a loud noise and wouldn't move in any gear. Roadside Assistance was contacted and the vehicle was towed to the local service department. The technician determined the issue...
Re: reynolds - 04/08/2015
... that. We use ERA-Ignite which is part windows type and part blue-screen. For warranty purposes you should only be using the windows end of it. We had UCS prior to that and I have yet to see the benefit to switching. Good Luck....maybe you'll love...
Re: What Would You Do - 04/15 - 04/14/2015
... the truck quit running. The owner was able to re-start the vehicle, but it made a loud noise and wouldn't move in any gear. Roadside Assistance was contacted and the vehicle was towed to the local service department. The technician determined the issue...
Re: Over The Counter Parts Warranty - 01/27/2015
You're supposed to be given the original receipt so you have the original date and invoice number at the very least. 12 month warranty on over the counter. My parts department is very good about collecting as much data as possible to go with the claimed ...
Re: PDI Add Times - 05/24/2016
Yes! An addon line is an addon line and must have the proper authorization. While you're there make sure the PDI Job Card is signed as well.
Forum - 12/02/2016
Yes, but you're "Work Order" will still show it as an "Added Operation". Does anyone know if we need to get Manager approval for the shuttle line because we are changing it to "W" simply by submitting it to GM for payment?
Forum - 02/15/2017
It depends a bit on the system you're referring to. For the HVAC system, 4417169 A/C System Analysis can be used, but for the engine it would be a CCND for me as I'm not aware of GM paying for pressure test time if there is no failed part.
Forum - 12/29/2016
If you look under the Resources page on JL (to the right of the forum page) you'll find there's a Help Card toward the bottom of the cards for Sublet allowances. All of the labor operations are listed. There should also be an S designation...
Forum - 07/10/2019
Ran into this with a tonneau cover. Not good... We were told that you can't file a claim with GM and need to contact the manufacturer of the product. Upon contacting the tonneau cover maker, we were told that it wasn't warranty. We're...
What Would You Do - 10/19 - 09/24/2019
... for the opposite side?Situation 3: The technician noted that both the front right and left side door trim panels required replacement. The LTG shows one labor operation for the front side door trim panel replacement.1042980: Front Side Door Trim Panel...
Forum - 10/01/2019
... and Accounting of Labor Time states "all standard warranty and policy repair time must be documented on the technician's time ticket by job card". Individual and specific time punch documentation is required for add on repairs and OLH. Best practice:...
Forum - 02/06/2020
... For example, go into SI and search a 2018 Buick Enclave AWD, LOP 8463690, M3W. You'll see it lists diag of up to an hour....
Forum - 04/24/2018
... would be amazing! Maybe you'll have better luck. I think we would be able to collect what we should on more job cards, but they seem to like throwing money out the window!...
Forum - 03/07/2018
... way it shows which version was used as it's dated at the bottom when it's printed. Sometimes you'd think that the next great American novel just landed on your desk! It's all or nothing with some techs, lol....
Forum - 12/06/2018
Based on what I know the warranty is on GM parts. There might be more to this though, because most of what you would put on would be AC Delco and you'd have to verify coverage. Be aware also that parts warranty is now 2 years. I think JL Warranty has...
Forum - 09/29/2022
... If it is separate locations, 1 line per code. There is no way to look up LOP by damage code, youjust have to pick the closest one possible. Use 'search transactions' in Global. Once you can see your claim there, call DBC and they will take it from t...
What Would You Do? - 01/23 - 01/04/2023
... DMS system showing the technician profile of the technician overseeing the repair. This document would be attached to the job card and transaction so GM may relate the trained technician to the job card/recall repair.-- Option 2: If an untrained technician...
CCND on In stock Vehicles - 03/12/2023
... gateway module op on this one but then it might need a programming code. Would love to hear what others have done.Thanks, Carol...
Forum - 02/02/2023
I would make someone else do those pre-approvals. Sometimes I will help out but I have been told by my WSC rep that I should not be doing them as a warranty admin. I would say that as long as you are attaching the document that has all the notes with...
Forum - 01/20/2023
I am going to paraphrase what Chris told me so don't take it as gospel but I'll give you the short version. If it is a claim that has to be Hrouted GM will probably only allow adjustments within the 180 day time limit. However she also said that if it...
Forum - 07/06/2022
... transmission queue and it drove me nuts. I just don't like waiting until the next day to see what claims are rejected. I usually keep my reject rate down to about 6% to 9% on average. I also verify payment in Global but if you type in the RO number...
Forum - 07/07/2022
... that was opened on 05/23/2022. It had a recall on it and the rest was customer pay. The recall was done on 5/23 but the rest of the repairs were done in July due to waiting for parts. So since the customer didn't get all their service completed until...
Forum - 06/02/2022
I agree...to much can happen in the repair process. What happens when OLH or diag is not clocked separately because they didn't clock on initially...then you're out of luck. Not sure I'm on board with this.
Forum - 02/15/2022
You'll find it under your apps listed as the ISTORE. You can find service materials such as multi-point inspection forms, warranty parts tags, seat covers, clothing etc.... It's billed to your open parts account. Really about the only thing i order is ...
What Would You Do - 08/21 - 07/27/2021
... in the accurate submission of a warranty transaction. Take a look at the following scenarios, how would you proceed?A technician has documented on the job card that an alignment was performed on a vehicle. The technician was paid 0.9 hours for the repair,...
Administrative Allowance - 08/13/2021
Hello,Where do you put your paid administrative allowance's to?? I have been putting the administrative allowance of 25.00 to parts sale price, example air bags, radio's 45.00, etc.On reimbursement checks to customer's, I put the 20.00 administrative...
Forum - 06/01/2021
DBC told me to H-route the one I had reject, but I just kept submitting (every few hours) until it paid. Haave your WSC rep throw yours out of pending and try to resubmit
Reject of the Month - June 2024 - 05/30/2024
... Code has already been used on previous claim. The owner of a 2024 Chevrolet Silverado took their vehicle to the service department for resolution of two intermittent concerns. The first concern was with an inoperable radio and only the bowtie...
Parts Expediting - 03/23/2023
... and sealing components to prevent leakage during shipment. This situation must be appropriately documented on the transaction. Packaging material costs include such things as boxes, tape, etc. Regular first class postage charges for Document Only...
Reject of the Month - April 2023 - 03/23/2023
... the additional repair is necessary and approves adding the line to the job card, management must document their authorization, the line may be added to the front of the job card with all of the other customer concerns, and the customer must be contacted...
Job Card Write-Up and Final Closeout - 05/23/2023
... number in the concern field. When servicing a customer’s vehicle who purchased from your dealership, the VIN and customer information will already be in your DMS. The in-service date should be accurate, but it is always a good idea to verify....
The Letter of Notification (LON) - 01/04/2023
The Letter of Notification or LON is an official GM form that documents damage found during certain circumstances, such as a deferred inspection, concealed damage inspection or when other delivery receipt issues arise. A LON must be sent to the...
Customer Signatures and Acceptable Alternatives - 01/24/2023
... card. A hand written note is one of those options. If your customer documents on a piece of paper what their concerns are, signs that paper, and hands it to the service advisor or puts it in a night drop envelope, that constitutes an authorization to...
Forum - 04/19/2023
I have one in rejected status pending review but we actually did the scan I sent info to GM service manager. In your case did you have your SM sign date time explain yours?
Increased reimbursement rates for maintenance programs - 12/01/2021
... Acadia 2.5L – Reimbursement $41.00. Another Warranty Community Member identified a helpful document within SI providing specific RPO codes associated with the vehicle model and engine size. For example: GMC Acadia 2.5L – RPO Code LCV –...
Updates and Reminders - 10/01/2021
... The following are the labor operations that no longer require a PRA. 1042680 Front Side Door Armrest Cover Trim Replacement 1042870 Front Side Door Trim Panel Applique Replacement 1044060 Rear Side Door Armrest Cover Trim Replacement 1043720 Rear Side...
... For example, go into SI and search a 2018 Buick Enclave AWD, LOP 8463690, M3W. You'll see it lists diag of up to an hour....
Forum - 04/24/2018
... would be amazing! Maybe you'll have better luck. I think we would be able to collect what we should on more job cards, but they seem to like throwing money out the window!...
Forum - 03/07/2018
... way it shows which version was used as it's dated at the bottom when it's printed. Sometimes you'd think that the next great American novel just landed on your desk! It's all or nothing with some techs, lol....
Forum - 12/06/2018
Based on what I know the warranty is on GM parts. There might be more to this though, because most of what you would put on would be AC Delco and you'd have to verify coverage. Be aware also that parts warranty is now 2 years. I think JL Warranty has...
Forum - 09/29/2022
... If it is separate locations, 1 line per code. There is no way to look up LOP by damage code, youjust have to pick the closest one possible. Use 'search transactions' in Global. Once you can see your claim there, call DBC and they will take it from t...
What Would You Do? - 01/23 - 01/04/2023
... DMS system showing the technician profile of the technician overseeing the repair. This document would be attached to the job card and transaction so GM may relate the trained technician to the job card/recall repair.-- Option 2: If an untrained technician...
CCND on In stock Vehicles - 03/12/2023
... gateway module op on this one but then it might need a programming code. Would love to hear what others have done.Thanks, Carol...
Forum - 02/02/2023
I would make someone else do those pre-approvals. Sometimes I will help out but I have been told by my WSC rep that I should not be doing them as a warranty admin. I would say that as long as you are attaching the document that has all the notes with...
Forum - 01/20/2023
I am going to paraphrase what Chris told me so don't take it as gospel but I'll give you the short version. If it is a claim that has to be Hrouted GM will probably only allow adjustments within the 180 day time limit. However she also said that if it...
Forum - 07/06/2022
... transmission queue and it drove me nuts. I just don't like waiting until the next day to see what claims are rejected. I usually keep my reject rate down to about 6% to 9% on average. I also verify payment in Global but if you type in the RO number...
Forum - 07/07/2022
... that was opened on 05/23/2022. It had a recall on it and the rest was customer pay. The recall was done on 5/23 but the rest of the repairs were done in July due to waiting for parts. So since the customer didn't get all their service completed until...
Forum - 06/02/2022
I agree...to much can happen in the repair process. What happens when OLH or diag is not clocked separately because they didn't clock on initially...then you're out of luck. Not sure I'm on board with this.
Forum - 02/15/2022
You'll find it under your apps listed as the ISTORE. You can find service materials such as multi-point inspection forms, warranty parts tags, seat covers, clothing etc.... It's billed to your open parts account. Really about the only thing i order is ...
What Would You Do - 08/21 - 07/27/2021
... in the accurate submission of a warranty transaction. Take a look at the following scenarios, how would you proceed?A technician has documented on the job card that an alignment was performed on a vehicle. The technician was paid 0.9 hours for the repair,...
Administrative Allowance - 08/13/2021
Hello,Where do you put your paid administrative allowance's to?? I have been putting the administrative allowance of 25.00 to parts sale price, example air bags, radio's 45.00, etc.On reimbursement checks to customer's, I put the 20.00 administrative...
Forum - 06/01/2021
DBC told me to H-route the one I had reject, but I just kept submitting (every few hours) until it paid. Haave your WSC rep throw yours out of pending and try to resubmit
Reject of the Month - June 2024 - 05/30/2024
... Code has already been used on previous claim. The owner of a 2024 Chevrolet Silverado took their vehicle to the service department for resolution of two intermittent concerns. The first concern was with an inoperable radio and only the bowtie...
Parts Expediting - 03/23/2023
... and sealing components to prevent leakage during shipment. This situation must be appropriately documented on the transaction. Packaging material costs include such things as boxes, tape, etc. Regular first class postage charges for Document Only...
Reject of the Month - April 2023 - 03/23/2023
... the additional repair is necessary and approves adding the line to the job card, management must document their authorization, the line may be added to the front of the job card with all of the other customer concerns, and the customer must be contacted...
Job Card Write-Up and Final Closeout - 05/23/2023
... number in the concern field. When servicing a customer’s vehicle who purchased from your dealership, the VIN and customer information will already be in your DMS. The in-service date should be accurate, but it is always a good idea to verify....
The Letter of Notification (LON) - 01/04/2023
The Letter of Notification or LON is an official GM form that documents damage found during certain circumstances, such as a deferred inspection, concealed damage inspection or when other delivery receipt issues arise. A LON must be sent to the...
Customer Signatures and Acceptable Alternatives - 01/24/2023
... card. A hand written note is one of those options. If your customer documents on a piece of paper what their concerns are, signs that paper, and hands it to the service advisor or puts it in a night drop envelope, that constitutes an authorization to...
Forum - 04/19/2023
I have one in rejected status pending review but we actually did the scan I sent info to GM service manager. In your case did you have your SM sign date time explain yours?
Increased reimbursement rates for maintenance programs - 12/01/2021
... Acadia 2.5L – Reimbursement $41.00. Another Warranty Community Member identified a helpful document within SI providing specific RPO codes associated with the vehicle model and engine size. For example: GMC Acadia 2.5L – RPO Code LCV –...
Updates and Reminders - 10/01/2021
... The following are the labor operations that no longer require a PRA. 1042680 Front Side Door Armrest Cover Trim Replacement 1042870 Front Side Door Trim Panel Applique Replacement 1044060 Rear Side Door Armrest Cover Trim Replacement 1043720 Rear Side...
Fluid and Air Conditioning Leak Analysis - 06/20/2022
... fluid leak and location. Technician documentation to support the time they are paid must include what they did to find the leak and it must be comprehensive enough to justify the time. Coolant System Leak Testing when doing a pressure test should include...
Other Labor Hours - 08/22/2022
... technician comments adequately reflect the time involved. The technician cannot be paid more than what they have clocked and, in some cases, they shouldn’t be paid all of the actual time they have clocked. Technician inefficiency or lack of training...
Policy Evaluation Tool - 02/23/2022
... with the Dealer Aftersales Empowerment Portal. Contact the Partner Security Coordinator (PSC) at your dealership for access to the site. When offering a policy decision, the total repair cost including labor, parts, and net item expenses must be calculated...
Reject of the Month - April 2022 - 03/28/2022
... The technician completed the required repairs and the job card was closed with the same mileage as what was initially recorded by the advisor. The warranty administrator submitted the transaction for payment and received error 861 for an odometer...
New Year, New Compliance Initiative - 01/04/2022
It’s a New Year and a good time to make sure your dealership is in compliance with General Motor’s Policies and Procedures requirements to prevent costly chargebacks if you receive an audit. A good place to start is simply making sure your...
Sierra AT4 - 09/24/2019
The Sierra AT4 edition appeals to a new group of buyers; customers that are on average eight years younger than typical Denali buyers. The Sierra AT4 is an understated, matte-accented truck that’s a departure from the Denali edition. The AT4 trim...
Rental Days - 12/02/2019
... job cards with an open date on/after October 7, 2019. Best Practice: On the rental timeline document when the customer came in for service, when the part was ordered, when the part was received, when the part was installed, and finally when the...
Customer Concern Not Duplicated Labor Operations - 03/27/2020
... operations. Many service managers are hesitant to use CCND labor operations as they feel your customer may not be pleased that you did not correct a concern they had with their vehicle and if the labor operation is submitted and paid, it could...
Add On Repair Approval Process Requirements - 12/29/2020
... to the repair. Your customer must approve all add on repairs. You may think your customer would not say no to repairing a coolant leak that they don’t have to pay for, but you could be wrong. The date and time the customer provided permission...
The Fundamentals - 05/29/2019
... does not properly identify the time as OLH. Do not submit for more variable diagnostic time than what is supported with time punches. Straight Time will be shown in the LTG in cases where there is no published flat rate, most often because a time study...
Core Parts - 05/29/2019
... cores. Be sure to include all of the cores when submitting for core reimbursement. You may notice in the image above, there is a Hazardous Material column. Parts indicated with a “Y” in this column must be handled as a hazardous material. Interested...
Add on Repairs - 01/21/2019
... of safety, emissions, and non-compliance recalls. Technician time punch requirements apply. You must follow these two steps prior to work being performed: Customer must be contacted for their permission to perform the add on repair and document on the...
Maintenance Service Rejects - 07/23/2018
... service, they’re not checking for open recalls either. And that is the point. What Is Your Reject Percentage? See where you stand compared to other warranty professionals. Go to Poll...
Global Warranty Management - 09/25/2018
... technician has punched for diagnostic time. For example: if the technician has 0.5 hours punched, do not claim 1.0 hour of diagnostic time). Don’t claim diagnostic time simply based on punch time, comments must also support the time claimed. Receive...
Pyramid Repairs - 12/21/2016
... not necessarily known that the second service visit is a comeback at write up and 2) determining what two labor operation combinations are pyramid repairs before claim submission is virtually impossible. The only way to know if two or more labor operations...
Extended Protection Plans - 08/23/2016
... number. The reference number and the protection plan number, or last eight of the VIN, must be documented on the job card. Once repairs are complete, a legible copy of the job card must be sent to the Administrator. Approved claims will be paid...
Towing - 10/26/2016
... of a new GM vehicle and coverage extends to the expiration of the powertrain warranty. If your customer contacts you with the need for a tow, assess the situation. If the customer is stranded, upset, or missing something important, getting their...
Administrative Allowance - 10/26/2016
... the labor operation code includes the statement Coverage S, Sublet S1, or Coverage S, Sublet S2, you are allowed to claim $20 administrative allowance. Claim in the net/administrative allowance field. If the labor operation includes the statement Coverage...
What Is Customer Enthusiasm? - 01/06/2010
... ran into something, but they are adamant that they didn't. Because it can't be proven as to what caused the crack, service management decides to replace the mirror and submit for warranty reimbursement. The end result is an enthused owner. A customer...
From the Desk of a Service Manager - 02/04/2010
... in the parts department. Does the cataloguing process look organized? Can you tell right away what part has been sitting there longer than another just by the amount of dust on it? The thing that can really undermine the department is part obsolescence,...
Global Warranty Management Tips - 05/12/2010
... the part field of the transaction. Every dealer is now able to get Saturn part pricing.Supporting documentation for a transaction may be electronically attached. Utilize this method when sending requested information to the WSC vs. faxing. Up to a 16-page...
Warranty 101 - 04/13/2010
... there are other dealers that only have a few weeks under their belts. Regardless of how long you have been on the system it is still relatively new and there are many unique situations that we have yet to encounter. Make the extra effort to research...
Transportation Transactions - How to Handle an Add Credit - 03/11/2010
... "Begin a New Transaction" screen where you will enter the same labour operation, but only enter what you forgot to enter the first time in the labour, part, or net items section.This adjustment process is only applicable to transportation transactio...
GM Certified Service Lifetime Service Guarantee - 06/06/2012
... agent for the lifetime warranty to be valid. Exceptions are made for a customer who has a breakdown and is more than 50 miles from the service agent they had the part installed at, the customer whose selling dealership was terminated, or the customer...
Starter Replacement - 04/13/2012
Did you know that the starter replacement labour operation, J4640, is not a valid powertrain covered operation for model year 2010 and newer?...Excerpt from the Powertrain Coverage Code TableJ3529Engine Coolant Crossover Pipe ReplacementPJ4356 Crankshaft...
... fluid leak and location. Technician documentation to support the time they are paid must include what they did to find the leak and it must be comprehensive enough to justify the time. Coolant System Leak Testing when doing a pressure test should include...
Other Labor Hours - 08/22/2022
... technician comments adequately reflect the time involved. The technician cannot be paid more than what they have clocked and, in some cases, they shouldn’t be paid all of the actual time they have clocked. Technician inefficiency or lack of training...
Policy Evaluation Tool - 02/23/2022
... with the Dealer Aftersales Empowerment Portal. Contact the Partner Security Coordinator (PSC) at your dealership for access to the site. When offering a policy decision, the total repair cost including labor, parts, and net item expenses must be calculated...
Reject of the Month - April 2022 - 03/28/2022
... The technician completed the required repairs and the job card was closed with the same mileage as what was initially recorded by the advisor. The warranty administrator submitted the transaction for payment and received error 861 for an odometer...
New Year, New Compliance Initiative - 01/04/2022
It’s a New Year and a good time to make sure your dealership is in compliance with General Motor’s Policies and Procedures requirements to prevent costly chargebacks if you receive an audit. A good place to start is simply making sure your...
Sierra AT4 - 09/24/2019
The Sierra AT4 edition appeals to a new group of buyers; customers that are on average eight years younger than typical Denali buyers. The Sierra AT4 is an understated, matte-accented truck that’s a departure from the Denali edition. The AT4 trim...
Rental Days - 12/02/2019
... job cards with an open date on/after October 7, 2019. Best Practice: On the rental timeline document when the customer came in for service, when the part was ordered, when the part was received, when the part was installed, and finally when the...
Customer Concern Not Duplicated Labor Operations - 03/27/2020
... operations. Many service managers are hesitant to use CCND labor operations as they feel your customer may not be pleased that you did not correct a concern they had with their vehicle and if the labor operation is submitted and paid, it could...
Add On Repair Approval Process Requirements - 12/29/2020
... to the repair. Your customer must approve all add on repairs. You may think your customer would not say no to repairing a coolant leak that they don’t have to pay for, but you could be wrong. The date and time the customer provided permission...
The Fundamentals - 05/29/2019
... does not properly identify the time as OLH. Do not submit for more variable diagnostic time than what is supported with time punches. Straight Time will be shown in the LTG in cases where there is no published flat rate, most often because a time study...
Core Parts - 05/29/2019
... cores. Be sure to include all of the cores when submitting for core reimbursement. You may notice in the image above, there is a Hazardous Material column. Parts indicated with a “Y” in this column must be handled as a hazardous material. Interested...
Add on Repairs - 01/21/2019
... of safety, emissions, and non-compliance recalls. Technician time punch requirements apply. You must follow these two steps prior to work being performed: Customer must be contacted for their permission to perform the add on repair and document on the...
Maintenance Service Rejects - 07/23/2018
... service, they’re not checking for open recalls either. And that is the point. What Is Your Reject Percentage? See where you stand compared to other warranty professionals. Go to Poll...
Global Warranty Management - 09/25/2018
... technician has punched for diagnostic time. For example: if the technician has 0.5 hours punched, do not claim 1.0 hour of diagnostic time). Don’t claim diagnostic time simply based on punch time, comments must also support the time claimed. Receive...
Pyramid Repairs - 12/21/2016
... not necessarily known that the second service visit is a comeback at write up and 2) determining what two labor operation combinations are pyramid repairs before claim submission is virtually impossible. The only way to know if two or more labor operations...
Extended Protection Plans - 08/23/2016
... number. The reference number and the protection plan number, or last eight of the VIN, must be documented on the job card. Once repairs are complete, a legible copy of the job card must be sent to the Administrator. Approved claims will be paid...
Towing - 10/26/2016
... of a new GM vehicle and coverage extends to the expiration of the powertrain warranty. If your customer contacts you with the need for a tow, assess the situation. If the customer is stranded, upset, or missing something important, getting their...
Administrative Allowance - 10/26/2016
... the labor operation code includes the statement Coverage S, Sublet S1, or Coverage S, Sublet S2, you are allowed to claim $20 administrative allowance. Claim in the net/administrative allowance field. If the labor operation includes the statement Coverage...
What Is Customer Enthusiasm? - 01/06/2010
... ran into something, but they are adamant that they didn't. Because it can't be proven as to what caused the crack, service management decides to replace the mirror and submit for warranty reimbursement. The end result is an enthused owner. A customer...
From the Desk of a Service Manager - 02/04/2010
... in the parts department. Does the cataloguing process look organized? Can you tell right away what part has been sitting there longer than another just by the amount of dust on it? The thing that can really undermine the department is part obsolescence,...
Global Warranty Management Tips - 05/12/2010
... the part field of the transaction. Every dealer is now able to get Saturn part pricing.Supporting documentation for a transaction may be electronically attached. Utilize this method when sending requested information to the WSC vs. faxing. Up to a 16-page...
Warranty 101 - 04/13/2010
... there are other dealers that only have a few weeks under their belts. Regardless of how long you have been on the system it is still relatively new and there are many unique situations that we have yet to encounter. Make the extra effort to research...
Transportation Transactions - How to Handle an Add Credit - 03/11/2010
... "Begin a New Transaction" screen where you will enter the same labour operation, but only enter what you forgot to enter the first time in the labour, part, or net items section.This adjustment process is only applicable to transportation transactio...
GM Certified Service Lifetime Service Guarantee - 06/06/2012
... agent for the lifetime warranty to be valid. Exceptions are made for a customer who has a breakdown and is more than 50 miles from the service agent they had the part installed at, the customer whose selling dealership was terminated, or the customer...
Starter Replacement - 04/13/2012
Did you know that the starter replacement labour operation, J4640, is not a valid powertrain covered operation for model year 2010 and newer?...Excerpt from the Powertrain Coverage Code TableJ3529Engine Coolant Crossover Pipe ReplacementPJ4356 Crankshaft...
Empowerment Levels and Change - 08/30/2012
... that is housed within Global Warranty Management. The profile provides critical information on your effective authorizations based on a specific start date and termination date. The empowerment levels may be unique to the dealership. For example, if...
Transmission Replacements - 10/08/2012
... transaction.The serial numbers of both the failed component and the replacement component must be documented.Apply the appropriate dealer self-authorization code if needed.Attach the replacement authorization worksheet and repair/replace estimate to...
Global Labour Code Exceptions - 05/14/2013
... necessary, a full debit of the transaction will have to be performed. Once the debit is accepted, you can select "next line" and change the labour operation to the new Global Labour Code and make the changes that were originally intended. You will need...
Policy Repairs on Electronic Exchange Components - 07/03/2013
... the transaction in GWM since they will receive no actual payment from GM. The answer is yes, you should still submit the transaction so the repair is on record. Your customer receives a 12-month warranty on the repair, but if the transaction is not submitted,...
Reject of the Month: Evaporative Vent Solenoid Valve: - 07/03/2013
... 42 part lines on the transaction the warranty administrator knew that the "P" authorization would be necessary, which was indicated on the hard copy of the claim by the service manager. She also reviewed the additional labour time requested on the submission...
Transmission Claims and WPC Debits - 09/16/2010
... that several returned powertrain components displayed significantly different failures than what appeared on the PQC case associated with the transmission service. Some of the dealers handling those claims were debited for the warranty transaction. Technicians,...
Part Restrictions Fast Facts - 12/24/2010
... EBCM for a late model vehicle (2007 and up) is restricted by PQC and search out the restriction documents before attempting to order. When completing a restriction document, all test results must be recorded and communicated to PQC/TAC/ESC. Engineering...
Warranty Awareness - 03/10/2011
... frustrating at times. One of the most challenging parts of warranty is understanding who carries what responsibility in the warranty process. Everyone in the service, parts and warranty administration departments plays an important role in the warranty...
Mileage In/Mileage Out - 08/09/2011
... especially with the price of fuel. Recording the mileage in and the mileage out may actually cover you when you get the occasional accusation that you "burned up all my fuel" and you only drove the vehicle two miles. The mileage out...
VINs That Fall Between The Cracks - 11/17/2011
... and are out of warranty pose a unique challenge. These scenarios often lead to the question, "what do we do if we have determined that the condition should be warranted?" Our experience at jlwarranty is that these types of claims can be administered...
2011 Vehicle Tire Warranty - 09/19/2011
... jlwarranty Warranty Community website, go to Resources at the top, select Warranty Help Cards and you can download this table for free. Give a copy to your service advisors and parts department so they will know how much to bill the customer for the...
Process in Review: Submitting Engine/Transmission Replacement Claims - 11/17/2011
... manager may deal with is engine/transmission claim submission. These transactions can be broken down into a few essential parts or steps that will ensure that all of the required information has been obtained or completed prior to submission. The...
Vehicle Payment And Incidental Non-Warranty Expense... - 10/14/2011
... expense that the customer may have incurred during the inconvenience. A prime example of this would be a hotel expense. If an out of town customer was forced to stay overnight in a hotel while their vehicle was being repaired, dealer consideration for...
Parts Incompatibility Reject - 10/14/2011
... a unique situation, it serves as an excellent learning tool.The owner of a 2010 Chevrolet Silverado brought their truck in for an inspection relating to a corrosion concern. The customer's complaint was that there appeared to be corrosion on the dealer...
Aftersales Empowerment Portal - 09/04/2013
... must be attached to the transaction submission supporting the request. A copy of the pre-approval document must also be maintained with the vehicle service file.To print the Approved pre-approval document from the Aftersales Empowerment Portal:Go to...
Small GMC - 11/18/2013
... Fit. GM decided not to produce the van-shaped Granite concept, which was described as targeting younger, urban buyers that found the Equinox and Terrain to be too large. ...
Service Training Standards - 11/18/2013
... recent administrative message was posted to remind service agents that there is still time to get your technicians to that 100% mark.When in the Center of Learning home page, view the Service Training Standards (STS) 2013 report and select the "path...
Reject of the Month - 01/28/2014
... prior to routing a transaction for review and payment. Provide clear and thorough supporting documentation when addressing error codes. Quite often routed claims are a result of either costly repairs or unique circumstances, which is the case with the...
Courtesy Transportation - 01/10/2014
... days are valid and should be billed to GM, the service advisor should have a rental timeline documented on the job card explaining each day the customer had the rental vehicle. It is a requirement of GM to "record the reason for courtesy transportation"...
Reject of the Month - 04/03/2014
... system requirement that the Tire Pre-Repair Authorization (PRA) must be in ACCEPT status before you can submit the warranty transaction. Failure to do so will result in the warranty transaction being rejected for Error 007 (Tire Warranty Pre-Authorization...
Help Customers Understand Oil Change Mileage - 10/03/2014
... semi-synthetic oil that prolongs oil life and oil change intervals. By following the OLM system, your customer will be able to truly get 2 years or 24,000 miles worth of this complimentary maintenance service. GM's expectation is that premature oil change...
Reject of the Month - 10/03/2014
... The manager accessed the Empowerment Portal in Global and determined the amount the customer would be required to participate. The customer was thrilled with the decision and the repairs were performed. The service advisor closed the transaction...
Powertrain Warranty Coverage - 01/11/2016
... covered repair and the dealership doesn't have to write off a repair that was not covered. And if you do end up resubmitting the rejected claim as a policy repair, your claim will not be compliant with policy and procedures. Policy repairs require service...
Reject of the Month - 10/23/2015
... region. For example: A dealer submitted a transaction that included 3.7 hours OLH. The dealer documented support for the other labor hours as well as receiving prior approval from the DMA for the additional time. In this case, the claim was escalated...
Electrical and Powertrain Reset - 10/23/2015
... Printout of the programming complete screenshot is not required; the technician simply needs to document the code shown in either the cause or correction comments. There are two labor operations to use in cases where a repair procedure is performed...
... that is housed within Global Warranty Management. The profile provides critical information on your effective authorizations based on a specific start date and termination date. The empowerment levels may be unique to the dealership. For example, if...
Transmission Replacements - 10/08/2012
... transaction.The serial numbers of both the failed component and the replacement component must be documented.Apply the appropriate dealer self-authorization code if needed.Attach the replacement authorization worksheet and repair/replace estimate to...
Global Labour Code Exceptions - 05/14/2013
... necessary, a full debit of the transaction will have to be performed. Once the debit is accepted, you can select "next line" and change the labour operation to the new Global Labour Code and make the changes that were originally intended. You will need...
Policy Repairs on Electronic Exchange Components - 07/03/2013
... the transaction in GWM since they will receive no actual payment from GM. The answer is yes, you should still submit the transaction so the repair is on record. Your customer receives a 12-month warranty on the repair, but if the transaction is not submitted,...
Reject of the Month: Evaporative Vent Solenoid Valve: - 07/03/2013
... 42 part lines on the transaction the warranty administrator knew that the "P" authorization would be necessary, which was indicated on the hard copy of the claim by the service manager. She also reviewed the additional labour time requested on the submission...
Transmission Claims and WPC Debits - 09/16/2010
... that several returned powertrain components displayed significantly different failures than what appeared on the PQC case associated with the transmission service. Some of the dealers handling those claims were debited for the warranty transaction. Technicians,...
Part Restrictions Fast Facts - 12/24/2010
... EBCM for a late model vehicle (2007 and up) is restricted by PQC and search out the restriction documents before attempting to order. When completing a restriction document, all test results must be recorded and communicated to PQC/TAC/ESC. Engineering...
Warranty Awareness - 03/10/2011
... frustrating at times. One of the most challenging parts of warranty is understanding who carries what responsibility in the warranty process. Everyone in the service, parts and warranty administration departments plays an important role in the warranty...
Mileage In/Mileage Out - 08/09/2011
... especially with the price of fuel. Recording the mileage in and the mileage out may actually cover you when you get the occasional accusation that you "burned up all my fuel" and you only drove the vehicle two miles. The mileage out...
VINs That Fall Between The Cracks - 11/17/2011
... and are out of warranty pose a unique challenge. These scenarios often lead to the question, "what do we do if we have determined that the condition should be warranted?" Our experience at jlwarranty is that these types of claims can be administered...
2011 Vehicle Tire Warranty - 09/19/2011
... jlwarranty Warranty Community website, go to Resources at the top, select Warranty Help Cards and you can download this table for free. Give a copy to your service advisors and parts department so they will know how much to bill the customer for the...
Process in Review: Submitting Engine/Transmission Replacement Claims - 11/17/2011
... manager may deal with is engine/transmission claim submission. These transactions can be broken down into a few essential parts or steps that will ensure that all of the required information has been obtained or completed prior to submission. The...
Vehicle Payment And Incidental Non-Warranty Expense... - 10/14/2011
... expense that the customer may have incurred during the inconvenience. A prime example of this would be a hotel expense. If an out of town customer was forced to stay overnight in a hotel while their vehicle was being repaired, dealer consideration for...
Parts Incompatibility Reject - 10/14/2011
... a unique situation, it serves as an excellent learning tool.The owner of a 2010 Chevrolet Silverado brought their truck in for an inspection relating to a corrosion concern. The customer's complaint was that there appeared to be corrosion on the dealer...
Aftersales Empowerment Portal - 09/04/2013
... must be attached to the transaction submission supporting the request. A copy of the pre-approval document must also be maintained with the vehicle service file.To print the Approved pre-approval document from the Aftersales Empowerment Portal:Go to...
Small GMC - 11/18/2013
... Fit. GM decided not to produce the van-shaped Granite concept, which was described as targeting younger, urban buyers that found the Equinox and Terrain to be too large. ...
Service Training Standards - 11/18/2013
... recent administrative message was posted to remind service agents that there is still time to get your technicians to that 100% mark.When in the Center of Learning home page, view the Service Training Standards (STS) 2013 report and select the "path...
Reject of the Month - 01/28/2014
... prior to routing a transaction for review and payment. Provide clear and thorough supporting documentation when addressing error codes. Quite often routed claims are a result of either costly repairs or unique circumstances, which is the case with the...
Courtesy Transportation - 01/10/2014
... days are valid and should be billed to GM, the service advisor should have a rental timeline documented on the job card explaining each day the customer had the rental vehicle. It is a requirement of GM to "record the reason for courtesy transportation"...
Reject of the Month - 04/03/2014
... system requirement that the Tire Pre-Repair Authorization (PRA) must be in ACCEPT status before you can submit the warranty transaction. Failure to do so will result in the warranty transaction being rejected for Error 007 (Tire Warranty Pre-Authorization...
Help Customers Understand Oil Change Mileage - 10/03/2014
... semi-synthetic oil that prolongs oil life and oil change intervals. By following the OLM system, your customer will be able to truly get 2 years or 24,000 miles worth of this complimentary maintenance service. GM's expectation is that premature oil change...
Reject of the Month - 10/03/2014
... The manager accessed the Empowerment Portal in Global and determined the amount the customer would be required to participate. The customer was thrilled with the decision and the repairs were performed. The service advisor closed the transaction...
Powertrain Warranty Coverage - 01/11/2016
... covered repair and the dealership doesn't have to write off a repair that was not covered. And if you do end up resubmitting the rejected claim as a policy repair, your claim will not be compliant with policy and procedures. Policy repairs require service...
Reject of the Month - 10/23/2015
... region. For example: A dealer submitted a transaction that included 3.7 hours OLH. The dealer documented support for the other labor hours as well as receiving prior approval from the DMA for the additional time. In this case, the claim was escalated...
Electrical and Powertrain Reset - 10/23/2015
... Printout of the programming complete screenshot is not required; the technician simply needs to document the code shown in either the cause or correction comments. There are two labor operations to use in cases where a repair procedure is performed...
Divisional Extended Protection Plan - 10/23/2015
... number. The reference number, the protection plan number or last eight of the VIN must be documented on the job card. Once repairs are complete, a legible copy of the job card must be sent to the Administrator. Approved claims will be paid by credit...
Service Management Approval - 10/02/2015
... the Service Policies & Procedures manual, article 3.2.13, for a nicely detailed explanation of what needs approval and when that approval must be obtained. A common complaint of many service managers is that these requirements are too time-consuming....
More on Repeat Repairs - 10/02/2015
... concern) were necessary and how the repairs should be properly submitted. If the second repair is what corrected the problem, it's possible the first repair was ineffective and should not be reimbursed. If both repairs were necessary and were separate...
The New GlobalConnect - 09/03/2015
... of GlobalConnect. From the GlobalConnect homepage, select Service from the Departments drop-down menu. From the Service page scroll down to the Applications area to select the Service Forms link. The link for the CAM-02 is listed in the General Information...
Reject of the Month - 10/02/2015
... handling a transaction that rejected with reject code 84. The error must be corrected, as it does not allow for self-authorization or routing for WSC review.The reject was on a transaction for a 2013 Chevrolet Silverado, for the replacement of the Rear...
New Transportation Claim Submission Requirements - 02/23/2015
... of the VIN taken from the window sticker or the vehicle VIN tag.A 3/4 shot (a view taken at somewhat of an angle) that shows the length of the vehicle and identifies the general damage location. A close-up shot of the damage that includes a measurement...
Bulletin Updates - 02/23/2015
... vehicles and body ground stud or nut repair or replacements. The affected ground location must be documented on the job card when using either labor operation. Bulletin 06-08-47-001K: Warranty, SPS, Control Module Diagnostics and Configuration Information,...
Bulletin Updates - 01/21/2015
... action customer notification letter. Once the dealer receives the completed CRRF and supporting documents, Federal law requires processing of the request and a response to the customer within 60 days. It is GM's expectation that dealers address these...
July 2015 Recall Update - 06/30/2015
... which includes the vacuum micro switch. Vehicles that were previously repaired under the recall do not require additional repairs. Involved in the recall are certain 2011-2012 Chevrolet Cruze vehicles equipped with a 1.4L DOHC turbo engine and a 6T40...
November 2015 Recall Update - 10/23/2015
... GMC Savana vehicles equipped with power seat adjust-Driver 6 Way, and 2009-2010 Chevrolet Colorado and GMC Canyon, and 2010 Buick Enclave, Cadillac SRX, Chevrolet Equinox, Chevrolet Malibu, Chevrolet Traverse, GMC Acadia, GMC Terrain, and Saturn Outlook...
New Vehicle Receiving and Inspection Guidelines - 03/01/2016
... in the vehicle.The trunk or cargo compartment area. The service agent inspector must be aware of what parts are to be shipped with the vehicle and stored in the trunk or cargo area (e.g. floor mats). When inspecting the cargo area, sealed containers...
June 2016 Recall Update - 05/24/2016
Safety Recall 10088B: Hood Louver Separation: The parts information section of the recall has been updated. Dow BetaPrime 5404A is no longer available; dealer should now use Dow BetaPrime 5504G to perform the repair. The recall affects certain 2006-2010...
January 2015 Recall Update - 12/19/2014
... Satisfaction Program 14284: Upfitter Auxiliary Switches: Approximately 2,011 Silverado and Sierra trucks equipped with an auxiliary switch bank are involved in the recall bulletin. Certain 2014 and 2015 model year vehicles may have an electrical issue...
A Review of the Courtesy Transportation Program - 10/01/2013
... vehicle or if they have a friend, spouse, or someone else that can give them transportation, you can reimburse that persons fuel. They may actually prefer to carpool. Public transportation reimbursement isn't a viable option for service agents in...
2013 Policy & Procedure Update - 06/19/2013
... the service manager to document the date, time, signature and an explanation in detail to support what was inspected and why the additional repairs after job card write up were needed. There must be a clear understanding how the additional work became...
Coding Transportation Transactions - 09/27/2016
... is typically claimed for the repair time. Using the repair of a fender as an example, the claim would be submitted as follows:1441374 Front Fender Full Refinish Color/Clear CoatLabor Code: 1441374 Effective Date: AugNote: This labor code should only...
Administrative Allowance - 10/23/2017
... the labor operation code includes the statement Coverage S, Sublet S1, or Coverage S, Sublet S2, you are allowed to claim $20 administrative allowance. Claim in the Net/Administrative Allowance field. If the labor operation includes the statement Coverage...
From Customer Pay to Warranty - 08/22/2017
... and internal repairs do not require technician time recording, while warranty repairs do. What happens when a repair starts out as customer pay but turns into a warranty repair? This question is addressed in the “Frequently Asked Questions”...
Warranty Claim Code - 12/19/2018
... and product field action transactions that involve module programming must include technician documentation of the 10-digit Warranty Claim Code (WCC). The code must also be entered in the SPS Warranty Claim Code field in Global Warranty Management with...
Courtesy Transportation Reminders - 02/21/2019
... in service longer than they have in the past, so it’s important to make sure that if you are using one of the preferred rental car vendors they must provide either a current model year vehicle, or one that is within the past one model year. Reimbursement...
One Dealer's Audit - 09/24/2019
Occasionally we hear from dealers who have been through an audit and they inform us of what was the most common chargeback in their audit. A recent caller informed us that the top three things their dealership was charged back for were the following: Add-On...
Service Management Approval - 01/27/2022
... one person responsible and accountable for all approvals issued by service management. This would be the service manager or service director. Additionally, service technicians, dispatchers, warranty administrators, other support, or hourly personnel...
Labor Time Guide - 01/03/2022
... time of the job card open date. To view previous published times, click on the effective date drop down selector at the top right of the applicable year/make/model LTG publication. The drop down lets the dealer see if there was a different time in effect...
More on Transportation Claims - 03/28/2022
... weekends and national holidays, notifying the carrier of concealed damage. Related Damage would be defined as extra repairs or parts needed as a result of damage noted on the delivery receipt that was not identifiable at the time of inspection and was...
Warranty Parts Center Process Requirements - 08/30/2021
... must be able to substantiate shipment within 10 days from the WPC part return required date. You have 21 days to get the part to WPC, but you should act on the request within 10 days of notification. If a dealer sent parts within the 10-day timeframe...
... number. The reference number, the protection plan number or last eight of the VIN must be documented on the job card. Once repairs are complete, a legible copy of the job card must be sent to the Administrator. Approved claims will be paid by credit...
Service Management Approval - 10/02/2015
... the Service Policies & Procedures manual, article 3.2.13, for a nicely detailed explanation of what needs approval and when that approval must be obtained. A common complaint of many service managers is that these requirements are too time-consuming....
More on Repeat Repairs - 10/02/2015
... concern) were necessary and how the repairs should be properly submitted. If the second repair is what corrected the problem, it's possible the first repair was ineffective and should not be reimbursed. If both repairs were necessary and were separate...
The New GlobalConnect - 09/03/2015
... of GlobalConnect. From the GlobalConnect homepage, select Service from the Departments drop-down menu. From the Service page scroll down to the Applications area to select the Service Forms link. The link for the CAM-02 is listed in the General Information...
Reject of the Month - 10/02/2015
... handling a transaction that rejected with reject code 84. The error must be corrected, as it does not allow for self-authorization or routing for WSC review.The reject was on a transaction for a 2013 Chevrolet Silverado, for the replacement of the Rear...
New Transportation Claim Submission Requirements - 02/23/2015
... of the VIN taken from the window sticker or the vehicle VIN tag.A 3/4 shot (a view taken at somewhat of an angle) that shows the length of the vehicle and identifies the general damage location. A close-up shot of the damage that includes a measurement...
Bulletin Updates - 02/23/2015
... vehicles and body ground stud or nut repair or replacements. The affected ground location must be documented on the job card when using either labor operation. Bulletin 06-08-47-001K: Warranty, SPS, Control Module Diagnostics and Configuration Information,...
Bulletin Updates - 01/21/2015
... action customer notification letter. Once the dealer receives the completed CRRF and supporting documents, Federal law requires processing of the request and a response to the customer within 60 days. It is GM's expectation that dealers address these...
July 2015 Recall Update - 06/30/2015
... which includes the vacuum micro switch. Vehicles that were previously repaired under the recall do not require additional repairs. Involved in the recall are certain 2011-2012 Chevrolet Cruze vehicles equipped with a 1.4L DOHC turbo engine and a 6T40...
November 2015 Recall Update - 10/23/2015
... GMC Savana vehicles equipped with power seat adjust-Driver 6 Way, and 2009-2010 Chevrolet Colorado and GMC Canyon, and 2010 Buick Enclave, Cadillac SRX, Chevrolet Equinox, Chevrolet Malibu, Chevrolet Traverse, GMC Acadia, GMC Terrain, and Saturn Outlook...
New Vehicle Receiving and Inspection Guidelines - 03/01/2016
... in the vehicle.The trunk or cargo compartment area. The service agent inspector must be aware of what parts are to be shipped with the vehicle and stored in the trunk or cargo area (e.g. floor mats). When inspecting the cargo area, sealed containers...
June 2016 Recall Update - 05/24/2016
Safety Recall 10088B: Hood Louver Separation: The parts information section of the recall has been updated. Dow BetaPrime 5404A is no longer available; dealer should now use Dow BetaPrime 5504G to perform the repair. The recall affects certain 2006-2010...
January 2015 Recall Update - 12/19/2014
... Satisfaction Program 14284: Upfitter Auxiliary Switches: Approximately 2,011 Silverado and Sierra trucks equipped with an auxiliary switch bank are involved in the recall bulletin. Certain 2014 and 2015 model year vehicles may have an electrical issue...
A Review of the Courtesy Transportation Program - 10/01/2013
... vehicle or if they have a friend, spouse, or someone else that can give them transportation, you can reimburse that persons fuel. They may actually prefer to carpool. Public transportation reimbursement isn't a viable option for service agents in...
2013 Policy & Procedure Update - 06/19/2013
... the service manager to document the date, time, signature and an explanation in detail to support what was inspected and why the additional repairs after job card write up were needed. There must be a clear understanding how the additional work became...
Coding Transportation Transactions - 09/27/2016
... is typically claimed for the repair time. Using the repair of a fender as an example, the claim would be submitted as follows:1441374 Front Fender Full Refinish Color/Clear CoatLabor Code: 1441374 Effective Date: AugNote: This labor code should only...
Administrative Allowance - 10/23/2017
... the labor operation code includes the statement Coverage S, Sublet S1, or Coverage S, Sublet S2, you are allowed to claim $20 administrative allowance. Claim in the Net/Administrative Allowance field. If the labor operation includes the statement Coverage...
From Customer Pay to Warranty - 08/22/2017
... and internal repairs do not require technician time recording, while warranty repairs do. What happens when a repair starts out as customer pay but turns into a warranty repair? This question is addressed in the “Frequently Asked Questions”...
Warranty Claim Code - 12/19/2018
... and product field action transactions that involve module programming must include technician documentation of the 10-digit Warranty Claim Code (WCC). The code must also be entered in the SPS Warranty Claim Code field in Global Warranty Management with...
Courtesy Transportation Reminders - 02/21/2019
... in service longer than they have in the past, so it’s important to make sure that if you are using one of the preferred rental car vendors they must provide either a current model year vehicle, or one that is within the past one model year. Reimbursement...
One Dealer's Audit - 09/24/2019
Occasionally we hear from dealers who have been through an audit and they inform us of what was the most common chargeback in their audit. A recent caller informed us that the top three things their dealership was charged back for were the following: Add-On...
Service Management Approval - 01/27/2022
... one person responsible and accountable for all approvals issued by service management. This would be the service manager or service director. Additionally, service technicians, dispatchers, warranty administrators, other support, or hourly personnel...
Labor Time Guide - 01/03/2022
... time of the job card open date. To view previous published times, click on the effective date drop down selector at the top right of the applicable year/make/model LTG publication. The drop down lets the dealer see if there was a different time in effect...
More on Transportation Claims - 03/28/2022
... weekends and national holidays, notifying the carrier of concealed damage. Related Damage would be defined as extra repairs or parts needed as a result of damage noted on the delivery receipt that was not identifiable at the time of inspection and was...
Warranty Parts Center Process Requirements - 08/30/2021
... must be able to substantiate shipment within 10 days from the WPC part return required date. You have 21 days to get the part to WPC, but you should act on the request within 10 days of notification. If a dealer sent parts within the 10-day timeframe...
Reject of the Month - August 2021 - 07/27/2021
... mileage. The technician completed the repair and the job card was closed with the same mileage as what was initially recorded by the advisor. The warranty administrator submitted the transaction for payment and received error 861 for an odometer...
Forum - 05/06/2024
... how to read the screens available to her. When I called her she said oh I just figured out how to do that here on the phone. I just don't understand why we have to go through the hassle of submiting the rental extension, that they do nothing with...
Transmission Flush - 01/25/2024
... fluid flush. Should this be under warranty or customer pay? If you have submitted under warranty what labor op did you use? He did drop the pan the see if there was any metal in there. ...
Reject of the Month - December 2023 - 11/29/2023
... each line, needs to stand alone and be fully supportive of the expense requested. For example: what diagnostic steps were taken, why were the incompatible parts needed for the repair, did the service manager authorize for OLH, ST, Repeat Repair, etc,...
Policy Evaluation Tool - 04/23/2024
... to be attached to the submitted transaction. Once the PET has been completed, a copy of the document and the signed customer pay job card showing itemized billing must be attached to the transaction in GWM. Retain a copy of the PET with the hard copy...
Bulletin Updates - 07/30/2024
... with RPOs ATH or AVJ: Lock control, entry- remote entry, extended range, passive entry, all doors. The bulletin outlines the process for replacement of the remote-control door lock and theft deterrent transmitter, labor operation 6430280. The use of...
Forum - 06/17/2021
... anyway. Anyone from GM looking at that is going to say it is a workmanship issue just based off what is in global. You are most welcome. :) ...
Forum - 05/04/2021
... being said, the "Verifed Module Software or Calibration Level" process may be the verification of what OTA did, but that's not submitting for OTA...hope that makes sence. I again, would attach a copy of the IVH/VIS showing the "open" status...
Forum - 06/01/2020
Agree with Dondi. However, we have had instances with OLH, which cannot be calculated at time of PET (since it must be run before repair begins). We have started adding a 'buffer' into the PET's, depending on the type of repair. Then, once the repair...
SPS Programming Screenshots not stating Which Module is programmed? - Are you experiencing the same thing? - 08/31/2020
... that is completed. Recently, the screenshots have changed in that they no longer state What module was programmed. The screenshot now only states Action Complete, Job Card #, and Warranty code. So if I have a vehicle with multiple programming...
Forum - 01/29/2021
When a rental is provided a copy of the rental agreement showing the rental vehicle VIN, or Service Agent owned rental documentation must be attached to the job card. Job card documentation (e.g. tech notes, time documentation, job card open/close...
Forum - 02/19/2021
All job card documentation is uploaded in a PDF format (one PDF file per job card named with the job card number). The file must contain the front and back of the technician/shop copy of the job card, warranty copy of the job card, and the accounting...
Forum - 01/17/2022
hi,,,i like your way of thinking,,,,look at what i just sent to Kristen on this....hi kristen,,,take a look at your Jl warranty July 2021 newsletter,,,it states to add lines,,,also Melissa our GM Warranty support agent also said to add lines. what becomes...
Forum - 05/03/2022
Update... Okay so just got the estimate back. It's the interior of the rear door and then on the right side we are also having to do the interior part of the door frames (body side) on right front and rear doors of the vehicle.
Paint Blending - 02/02/2023
... ) in paint on a front door lets say,,,soo it takes a partial color/clear coat op. I know you have to clear the whole panel,,,but why are they blending into,,and charging,, both the front fender and the rear door? this seems excessive to me...
Forum - 03/17/2023
... 1st comes in for service, and then closed by the time we are ready to submit the claim. If you look up the features/ comparisons chart for the SAVI device it says it does OTA updates. I am attending a SAVI webinar this morning and will ask...
Bulletin 22-NA-027 - 03/22/2023
HiIn order to perform the repair on this bulletin you have to remove several components to access the label that you need to verifiy the serial # on. If the serial # doesn't comply then you are not to replace it but follow another bulletin for an...
Forum - 01/31/2019
... 4 that seemed to be bad after replacement. How many of these would you say you are all doing? What kind of time span are we talking about? Is that in the last few months or are you saying since this recall came out?...
Forum - 01/28/2019
Hello ewill3rd - Best practice: provide an explanation on the job card to support the need for the reprinted document(s). Every effort should be made to maintain original documents, but in extraordinary situations it may be necessary to...
Forum - 01/28/2019
... told that they have actually failed and it is not the techs doing and that the rep doesn't know what she's talking about. Also, the sensor failing is during completing the recall and is not a comeback....
Recall 18278 - 11/02/2018
... on a manual transmission (having tech check on that now) but if it's not a manual transmission how would we claim the additional time to repair it. Can we use OLH on the recall? The vehicle is out of warranty. Would I do a policy claim and submit...
Forum - 03/23/2018
... that were replaced, therefore no OLH can be given to the technician. The only thing that can be done is to have management sign off on excess parts because they did have an issue relating to the customer concern, but the technician should be deciplined/reprimanded...
REPORTING NEGLECT IN CLAIM FORM - 01/03/2020
... it. My Serv Mgr and DMA are good with filing a claim for neglect so some unsuspecting Dealership doesn't get stuck with repairing this and end up having a claim reject. I have looked for the opcode and the only one I find is for Tampering. This...
Forum - 01/07/2020
Thank you so much for your response. We did document the information on our end. It is now scanned into our system and we made a note of it attached to her customer number. We always ask for proof of maintenance if it doesn't appear in the GM Dealer repairs...
N192264170 - Rejects - 09/26/2019
... some Pending, she paid them, this week she said look at the message for correction. Don't know what else to do or who else to call. ...
... mileage. The technician completed the repair and the job card was closed with the same mileage as what was initially recorded by the advisor. The warranty administrator submitted the transaction for payment and received error 861 for an odometer...
Forum - 05/06/2024
... how to read the screens available to her. When I called her she said oh I just figured out how to do that here on the phone. I just don't understand why we have to go through the hassle of submiting the rental extension, that they do nothing with...
Transmission Flush - 01/25/2024
... fluid flush. Should this be under warranty or customer pay? If you have submitted under warranty what labor op did you use? He did drop the pan the see if there was any metal in there. ...
Reject of the Month - December 2023 - 11/29/2023
... each line, needs to stand alone and be fully supportive of the expense requested. For example: what diagnostic steps were taken, why were the incompatible parts needed for the repair, did the service manager authorize for OLH, ST, Repeat Repair, etc,...
Policy Evaluation Tool - 04/23/2024
... to be attached to the submitted transaction. Once the PET has been completed, a copy of the document and the signed customer pay job card showing itemized billing must be attached to the transaction in GWM. Retain a copy of the PET with the hard copy...
Bulletin Updates - 07/30/2024
... with RPOs ATH or AVJ: Lock control, entry- remote entry, extended range, passive entry, all doors. The bulletin outlines the process for replacement of the remote-control door lock and theft deterrent transmitter, labor operation 6430280. The use of...
Forum - 06/17/2021
... anyway. Anyone from GM looking at that is going to say it is a workmanship issue just based off what is in global. You are most welcome. :) ...
Forum - 05/04/2021
... being said, the "Verifed Module Software or Calibration Level" process may be the verification of what OTA did, but that's not submitting for OTA...hope that makes sence. I again, would attach a copy of the IVH/VIS showing the "open" status...
Forum - 06/01/2020
Agree with Dondi. However, we have had instances with OLH, which cannot be calculated at time of PET (since it must be run before repair begins). We have started adding a 'buffer' into the PET's, depending on the type of repair. Then, once the repair...
SPS Programming Screenshots not stating Which Module is programmed? - Are you experiencing the same thing? - 08/31/2020
... that is completed. Recently, the screenshots have changed in that they no longer state What module was programmed. The screenshot now only states Action Complete, Job Card #, and Warranty code. So if I have a vehicle with multiple programming...
Forum - 01/29/2021
When a rental is provided a copy of the rental agreement showing the rental vehicle VIN, or Service Agent owned rental documentation must be attached to the job card. Job card documentation (e.g. tech notes, time documentation, job card open/close...
Forum - 02/19/2021
All job card documentation is uploaded in a PDF format (one PDF file per job card named with the job card number). The file must contain the front and back of the technician/shop copy of the job card, warranty copy of the job card, and the accounting...
Forum - 01/17/2022
hi,,,i like your way of thinking,,,,look at what i just sent to Kristen on this....hi kristen,,,take a look at your Jl warranty July 2021 newsletter,,,it states to add lines,,,also Melissa our GM Warranty support agent also said to add lines. what becomes...
Forum - 05/03/2022
Update... Okay so just got the estimate back. It's the interior of the rear door and then on the right side we are also having to do the interior part of the door frames (body side) on right front and rear doors of the vehicle.
Paint Blending - 02/02/2023
... ) in paint on a front door lets say,,,soo it takes a partial color/clear coat op. I know you have to clear the whole panel,,,but why are they blending into,,and charging,, both the front fender and the rear door? this seems excessive to me...
Forum - 03/17/2023
... 1st comes in for service, and then closed by the time we are ready to submit the claim. If you look up the features/ comparisons chart for the SAVI device it says it does OTA updates. I am attending a SAVI webinar this morning and will ask...
Bulletin 22-NA-027 - 03/22/2023
HiIn order to perform the repair on this bulletin you have to remove several components to access the label that you need to verifiy the serial # on. If the serial # doesn't comply then you are not to replace it but follow another bulletin for an...
Forum - 01/31/2019
... 4 that seemed to be bad after replacement. How many of these would you say you are all doing? What kind of time span are we talking about? Is that in the last few months or are you saying since this recall came out?...
Forum - 01/28/2019
Hello ewill3rd - Best practice: provide an explanation on the job card to support the need for the reprinted document(s). Every effort should be made to maintain original documents, but in extraordinary situations it may be necessary to...
Forum - 01/28/2019
... told that they have actually failed and it is not the techs doing and that the rep doesn't know what she's talking about. Also, the sensor failing is during completing the recall and is not a comeback....
Recall 18278 - 11/02/2018
... on a manual transmission (having tech check on that now) but if it's not a manual transmission how would we claim the additional time to repair it. Can we use OLH on the recall? The vehicle is out of warranty. Would I do a policy claim and submit...
Forum - 03/23/2018
... that were replaced, therefore no OLH can be given to the technician. The only thing that can be done is to have management sign off on excess parts because they did have an issue relating to the customer concern, but the technician should be deciplined/reprimanded...
REPORTING NEGLECT IN CLAIM FORM - 01/03/2020
... it. My Serv Mgr and DMA are good with filing a claim for neglect so some unsuspecting Dealership doesn't get stuck with repairing this and end up having a claim reject. I have looked for the opcode and the only one I find is for Tampering. This...
Forum - 01/07/2020
Thank you so much for your response. We did document the information on our end. It is now scanned into our system and we made a note of it attached to her customer number. We always ask for proof of maintenance if it doesn't appear in the GM Dealer repairs...
N192264170 - Rejects - 09/26/2019
... some Pending, she paid them, this week she said look at the message for correction. Don't know what else to do or who else to call. ...
Body Repair/Replacement/Paint/Refinish - 08/02/2019
... done. The vehicle becuase of danage needed a bulb replaced and also a decal.I am stuck on what lobr operations I should use as some of these terms on the labor operations sound the same to me. How would you personally go about doing this...
Forum - 06/14/2019
There is an RPO for the new refrigerant. KRV If the tech doesn't document and provide you with printouts then he/she doesn't get paid to evacuate and recharge. Be aware you also need to enter the code at the bottom of the final charge slips in the tech...
What Would You Do - 03/19 - 02/21/2019
... rates (which in this dealers case, was just about half of their current warranty labor rate). What labor operation number(s) should the warranty administrator apply to this transaction in order to account for the paint repair and all of the components...
Forum - 03/12/2019
... the Additional Time field for the labor operation submitted. Good tip ewill3rd: Be sure your documentation is in order!...
N192212090 - 03/14/2019
... anyone else done this or asked questions of GM with any results other than the typical "just do what it takes to get it paid" nonsense?I won't even get into the fact that I'm not sure the tech even did the job, that's another story altogether. ...
Forum - 01/24/2017
... here too. These are especially confusing when it's just powertrain coverage because then you need to know if all of it is due to the one concern, making it a one line claim or if there should be multiple lines because the oil consumption didn't...
2.4L Engine - 01/19/2017
... and actuators. Its a lot of parts! I think he is changing some parts because he is in there and doesn't want the customer to have to come back and him have to tear the engine down again. But it's had for me to get everything paid for. He is putting down...
Re: CAM-02 Report - 12/22/2015
... I did have to "enable editing" from the top of the screen I believe, after I downloaded it. Have you got it working? You can always print it and manually fill it out too. Maybe your word version is too old. I finally got mine updated because there...
Re: DEALERTRACK - 01/14/2016
... as a fee, (wheel weights, tire disposal,shuttle etc) and you end up having to policy the line for whatever reason, the system won't let you "policy fees" you have to book the line as customer pay and wipe out on the secondary screen (what I call the...
Forum - 02/13/2018
... also use the TSB 17-NA-214 and code it 9090 as related to the bulletin. It pays a straight 1.3 so you don't have to break up the labor time. Also don't forget, you can use the failed component but you can also use the description field identifying the...
Forum - 05/05/2017
I dare not tell my techs that they don't need to clock for something, next thing you know, they'll be making up their own rules. I think just for continuity sake, it good to have them separately clock everything. I do have a couple of techs...
Re: closest to labor ops - 08/29/2014
Nope, you still need a separate punch. This is why it's so confusing. How would a tech know he needs a separate punch for the repair unless he knows ahead of time that there is no specific op available for the repair. So now when GM is saying they...
What Would You Do - 08/14 - 08/05/2014
A technician has documented 15.3 hours on a job card for the repair of a 2015 Chevrolet Silverado with just over 600 miles on the odometer. The vehicle was brought into the dealership with a Service Engine Soon light concern. The technician documented...
Re: GM Tire Program - 04/18/2012
... money comes through on the open parts statement, it seems to me that the warranty administrator would be yet another person in the chain that doesn't need to be there. I helped my parts guy out because he was getting ready to leave on vacation and seemed...
Re: Recall Policies & Procedures question - 05/20/2009
... the dealer as possible. Seems shady that they want you to put in the claim as if you did it, this would be considered fraud. As a side note warranty claim fraud is a federal offense as it is transmitted by the internet. Recalls pay two ways, they pay...
Re: Updated Brake Warranty Procedures - 03/27/2009
The "L" version of the brake bulletin has eliminated reference to LRO documentation in both the "Repair Order Required Documentation" section and on the "Attachment Form - GM Brake Service Repair Order Documentation for Required Measurements". Both maintain...
Cylinder head gasket replacement - 03/11/2009
... (J0507). Next to the labor ops is says "use published labor operation time." Problem is - when you type in J0507, it doesn't exist, and won't come up with anything. Anyone else had this? Should I used the times for right and left and add them together?...
Re: Chrome Wheel Supplier questions - 05/10/2010
I asked our service manager why we use these wheels. He said we have done it for years, having been directed to do so by our FOM. He said the supplier gives a lifetime warranty on their parts, which GM doesn't do. Therefore, ordering from Keystone...
Re: HELP... I....can't.... think.... - 07/28/2010
... in net and the VIN in a box to the side. Would it go in the freight and postage spot? That's what I'd try. Hope it helps. ...
Re: Requirements - 02/22/2011
[quote] Tonia: We have a list of required documents needed posted so techs know what is needed to get paid. If the document is not attached, no pay. [/quote] Where would one get a list of the most used documents? I am new to warranty (just starting...
transpo claim chargebacks - 10/16/2007
Be sure, and then double-sure when doing these transpo claims. Chargebacks occur regularly because of trivial little things that you would never guess they would find. Stupid little misteaks (sic) cause a loss of many $$$$$. Brian
Paint Repairs - 10/02/2018
... indicates including labor, mix time, and paint and material amounts so it's important to determine what that dollar amount is before you send the vehicle to the offsite body shop. Explain to the body shop that the repair is a warranty repair and the...
WPC Parts Return program - 03/09/2022
... repair was an adjustment, a fluid add only or the part was missing submit a Parts Waiver form to your WSC specialist with an explanation. The Warranty Parts Center will issue feedback and debit for parts that are returned, inspected and found to have...
Re: Warranty Admin. job description - 12/04/2008
... administrator. She's seen it somewhere and will look it up and get it to me when she can. I hear you about needing to vent! Ran this by my comptroller and she agrees that it sounds like he's trying to pull something hinky and doesn't like to be questioned....
Missed Revenue - Administrative Allowance - 08/28/2018
When it comes to revenue in your service department, every dollar counts. Warranty claims processing is a system of codes, additional steps and sometimes infrequent occurrences that involve other departments providing the right information, and because...
... done. The vehicle becuase of danage needed a bulb replaced and also a decal.I am stuck on what lobr operations I should use as some of these terms on the labor operations sound the same to me. How would you personally go about doing this...
Forum - 06/14/2019
There is an RPO for the new refrigerant. KRV If the tech doesn't document and provide you with printouts then he/she doesn't get paid to evacuate and recharge. Be aware you also need to enter the code at the bottom of the final charge slips in the tech...
What Would You Do - 03/19 - 02/21/2019
... rates (which in this dealers case, was just about half of their current warranty labor rate). What labor operation number(s) should the warranty administrator apply to this transaction in order to account for the paint repair and all of the components...
Forum - 03/12/2019
... the Additional Time field for the labor operation submitted. Good tip ewill3rd: Be sure your documentation is in order!...
N192212090 - 03/14/2019
... anyone else done this or asked questions of GM with any results other than the typical "just do what it takes to get it paid" nonsense?I won't even get into the fact that I'm not sure the tech even did the job, that's another story altogether. ...
Forum - 01/24/2017
... here too. These are especially confusing when it's just powertrain coverage because then you need to know if all of it is due to the one concern, making it a one line claim or if there should be multiple lines because the oil consumption didn't...
2.4L Engine - 01/19/2017
... and actuators. Its a lot of parts! I think he is changing some parts because he is in there and doesn't want the customer to have to come back and him have to tear the engine down again. But it's had for me to get everything paid for. He is putting down...
Re: CAM-02 Report - 12/22/2015
... I did have to "enable editing" from the top of the screen I believe, after I downloaded it. Have you got it working? You can always print it and manually fill it out too. Maybe your word version is too old. I finally got mine updated because there...
Re: DEALERTRACK - 01/14/2016
... as a fee, (wheel weights, tire disposal,shuttle etc) and you end up having to policy the line for whatever reason, the system won't let you "policy fees" you have to book the line as customer pay and wipe out on the secondary screen (what I call the...
Forum - 02/13/2018
... also use the TSB 17-NA-214 and code it 9090 as related to the bulletin. It pays a straight 1.3 so you don't have to break up the labor time. Also don't forget, you can use the failed component but you can also use the description field identifying the...
Forum - 05/05/2017
I dare not tell my techs that they don't need to clock for something, next thing you know, they'll be making up their own rules. I think just for continuity sake, it good to have them separately clock everything. I do have a couple of techs...
Re: closest to labor ops - 08/29/2014
Nope, you still need a separate punch. This is why it's so confusing. How would a tech know he needs a separate punch for the repair unless he knows ahead of time that there is no specific op available for the repair. So now when GM is saying they...
What Would You Do - 08/14 - 08/05/2014
A technician has documented 15.3 hours on a job card for the repair of a 2015 Chevrolet Silverado with just over 600 miles on the odometer. The vehicle was brought into the dealership with a Service Engine Soon light concern. The technician documented...
Re: GM Tire Program - 04/18/2012
... money comes through on the open parts statement, it seems to me that the warranty administrator would be yet another person in the chain that doesn't need to be there. I helped my parts guy out because he was getting ready to leave on vacation and seemed...
Re: Recall Policies & Procedures question - 05/20/2009
... the dealer as possible. Seems shady that they want you to put in the claim as if you did it, this would be considered fraud. As a side note warranty claim fraud is a federal offense as it is transmitted by the internet. Recalls pay two ways, they pay...
Re: Updated Brake Warranty Procedures - 03/27/2009
The "L" version of the brake bulletin has eliminated reference to LRO documentation in both the "Repair Order Required Documentation" section and on the "Attachment Form - GM Brake Service Repair Order Documentation for Required Measurements". Both maintain...
Cylinder head gasket replacement - 03/11/2009
... (J0507). Next to the labor ops is says "use published labor operation time." Problem is - when you type in J0507, it doesn't exist, and won't come up with anything. Anyone else had this? Should I used the times for right and left and add them together?...
Re: Chrome Wheel Supplier questions - 05/10/2010
I asked our service manager why we use these wheels. He said we have done it for years, having been directed to do so by our FOM. He said the supplier gives a lifetime warranty on their parts, which GM doesn't do. Therefore, ordering from Keystone...
Re: HELP... I....can't.... think.... - 07/28/2010
... in net and the VIN in a box to the side. Would it go in the freight and postage spot? That's what I'd try. Hope it helps. ...
Re: Requirements - 02/22/2011
[quote] Tonia: We have a list of required documents needed posted so techs know what is needed to get paid. If the document is not attached, no pay. [/quote] Where would one get a list of the most used documents? I am new to warranty (just starting...
transpo claim chargebacks - 10/16/2007
Be sure, and then double-sure when doing these transpo claims. Chargebacks occur regularly because of trivial little things that you would never guess they would find. Stupid little misteaks (sic) cause a loss of many $$$$$. Brian
Paint Repairs - 10/02/2018
... indicates including labor, mix time, and paint and material amounts so it's important to determine what that dollar amount is before you send the vehicle to the offsite body shop. Explain to the body shop that the repair is a warranty repair and the...
WPC Parts Return program - 03/09/2022
... repair was an adjustment, a fluid add only or the part was missing submit a Parts Waiver form to your WSC specialist with an explanation. The Warranty Parts Center will issue feedback and debit for parts that are returned, inspected and found to have...
Re: Warranty Admin. job description - 12/04/2008
... administrator. She's seen it somewhere and will look it up and get it to me when she can. I hear you about needing to vent! Ran this by my comptroller and she agrees that it sounds like he's trying to pull something hinky and doesn't like to be questioned....
Missed Revenue - Administrative Allowance - 08/28/2018
When it comes to revenue in your service department, every dollar counts. Warranty claims processing is a system of codes, additional steps and sometimes infrequent occurrences that involve other departments providing the right information, and because...
Re: PDI FLUID ADD ??? - 12/23/2010
[quote] h&kchevy: if they already submit the PDI fluid add, wouldn't this reject as a duplicate? [/quote] Due to the fact that the DEF fluid has a short shelf-life you need to top it off again before the vehicle is delivered. GM has made it so that you...
Re: GLOBAL WARRANTY MANAGEMENT AND ADP - 12/06/2010
... "maintenance fee". After discussing the situation with my dealer principal, we agreed that I would try to input manually to save the dealership money. That was 2 years ago and we were on WINS. At first I really panicked when it was time to switch...
Rejected claim resolutions elusive... - 04/14/2010
... Hours exceed the allowance for labor code R0760. I can't seem to get it through my head that this wouldn't pay...(along with a dozen other head-scratchers) Any help? ...
Re: Replaced starter - 02/26/2009
... WISH GM WOULD COME UP WITH A DIFFERENT AUTH CODE FOR THIS. [/quote] Fact is they are watching what parts keep breaking. There HAS to be a better way to code these. Wouldn't it make sense to have the person who creates all the coding be someone who...
Re: Recall Policies & Procedures question - 05/20/2009
... I don't want to go to prison over putting claims in. It's NOT worth it. I told the management whatever they did was up to them but I'm not going to be a party to it. I was just hoping to find something in writing from GM to back me up. Any ideas...
Re: Moving to ADP from Reynolds - 07/21/2009
... (to create a RO), PMT=Prepare Manufactures Transmission...it's pretty easy to use once you learn what's where :) Hope this helps ...
Re: BATTERY PRICING - 07/16/2009
... Type B. I think they wanted me to do their work for them. After the first couple tries when I wouldn't do it for them, they gave it up....
sirius xm - 10/26/2009
We have a 05 Silverado in the shop. Advisor wrote it up as a warr spl pol. cluster. tech repl the 1st one, wouldn't program so he ordered a 2nd, same thing. after that the truck was sent across the bay to the driveability tech with the 3rd cluster he...
Forum - 02/13/2018
Teach your techs to run a .3 time stamp first, no matter what, on whatever they do. In my opinion it is wrong, but GM's rationale is that the first step in repairing the vehicle from a tech standpoint is to perform SBD. Stragegy Based Diagnosis is...
Forum - 02/01/2017
... vehicle is still under bumper-to-bumper or the component is still covered under powertrain, Why would you need to use the Special Coverage Lop? I also guess I just don't understand why, when this Special Coverage is an over 10 hour job, GM wouldn't...
Upload picture for site - 08/26/2016
I haven't figured out how to find the php.ini file so I may try to adjust it. Constantly get image too large even with a 200Kb jpeg. Any help on this? Whatever you did seems to have done the trick! Thanks!
Technician Clock times - 07/29/2016
... longer. then punches on and off again to complete repair. Is this the correct procedure? Is this what's done at other dealerships? Having serious problem with punch times and would like some feedback from other dealers on how this is handled. Any input,...
Forum - 06/14/2019
... much success) but my gut tells me that this practice of guessing or putting in a fake number would be considered fraud. Not having found the answer yet I would be tempted to say that you either put in a bunch of 9's or a zero which would indicate that...
Forum - 05/23/2019
Electrical diagnosis can be a little tricky. For any of my techs to get electrical diag, they have to list what tools were used and what the readings were. If they are hooking up equipment to test electrical output, ohms, voltage, checking wires...
Forum - 11/16/2018
... the causal part number and put in the causal part comment field that the fluid was low. I wouldn't submit it unless the tech had good punch times and a good story documenting all he checked. I would think this should pay as an CCND with the causal...
Forum - 09/22/2022
... By that I mean if at the end of the installation procedure it says "calibrate camera" or whatever you are attempting to claim, then those steps would be considered when calculating the labor time and you cannot claim additional time on the repair. If...
Forum - 04/19/2022
if you go into Si and just load a generic 2022 Silverado this comes up,,,,does that help? 1442214 Front Side Door Outer Panel Finesse, Buff, Polish 1442244 Front Side Door Outer Panel Partial Color/Clear Coat 1442254 Front Side Door Outer Panel...
Forum - 09/16/2022
... that vehicle. I don't really understand how you could get paid "extra". GM pays you on the PDI at whatever your warranty labor rate is, for that vehicle it should be 1.8 for your 0590072. Are you saying you are submitting for more than 3.1 and getti...
Diagnosis Time - 08/28/2024
... allowance or substitute for a proper customer problem analysis by the Service Advisor. When paying your technicians diagnosis time, the time they have clocked for it is just the starting point. If their written documentation isn’t detailed enough...
Updates and Reminders - 09/26/2022
... service issues. The transaction submission must include a detailed explanation, the exact dollar value of the monthly payment (including the method used to determine or calculate the payment amount) and the check number issued to the customer as reimbursement...
Forum - 08/01/2023
Hi ewill3rd. So, yes, it is all starting to make sense, I think. LOL Parts were ordered through SPO. So it seems this would be a customer added RPO and we wouldn't collect from GM. I also spoke to my sales manager and he pulled up the factory invoice;...
Forum - 07/24/2023
... yes. That being said, I think I have submitted a few expedites that have paid when I thought they wouldn't. The rental verbiage is usually pretty clear in the recall documents but things like this rarely are. Would love to hear some more input from ...
September 2021 Recall Update - 08/30/2021
... Certain 2020 Buick Enclave, Cadillac XT5, Chevrolet Traverse, GMC Acadia, 2020-21 Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles are included in the program. Customer Satisfaction Recall N212326940-01 Engine Oil Cooler Lines Detaching from Crimp:...
March 2020 Recall Update - 02/27/2020
... bulletin has been updated to include a revised service procedure. Certain 2017-19 Chevrolet Silverado 2500/3500 and GMC Sierra 2500/3500 trucks equipped with a 6.6L, 8-cylinder diesel engine are involved in the program. Safety Recall N182206311-04...
Battery Transaction Requirements - 11/25/2020
... in the Battery Tester Code field of the warranty transaction. If a new vehicle is delivered to your dealership with a defective battery, the replacement warranty claim must be submitted within one week of arrival. When the PDI is being performed, the...
[quote] h&kchevy: if they already submit the PDI fluid add, wouldn't this reject as a duplicate? [/quote] Due to the fact that the DEF fluid has a short shelf-life you need to top it off again before the vehicle is delivered. GM has made it so that you...
Re: GLOBAL WARRANTY MANAGEMENT AND ADP - 12/06/2010
... "maintenance fee". After discussing the situation with my dealer principal, we agreed that I would try to input manually to save the dealership money. That was 2 years ago and we were on WINS. At first I really panicked when it was time to switch...
Rejected claim resolutions elusive... - 04/14/2010
... Hours exceed the allowance for labor code R0760. I can't seem to get it through my head that this wouldn't pay...(along with a dozen other head-scratchers) Any help? ...
Re: Replaced starter - 02/26/2009
... WISH GM WOULD COME UP WITH A DIFFERENT AUTH CODE FOR THIS. [/quote] Fact is they are watching what parts keep breaking. There HAS to be a better way to code these. Wouldn't it make sense to have the person who creates all the coding be someone who...
Re: Recall Policies & Procedures question - 05/20/2009
... I don't want to go to prison over putting claims in. It's NOT worth it. I told the management whatever they did was up to them but I'm not going to be a party to it. I was just hoping to find something in writing from GM to back me up. Any ideas...
Re: Moving to ADP from Reynolds - 07/21/2009
... (to create a RO), PMT=Prepare Manufactures Transmission...it's pretty easy to use once you learn what's where :) Hope this helps ...
Re: BATTERY PRICING - 07/16/2009
... Type B. I think they wanted me to do their work for them. After the first couple tries when I wouldn't do it for them, they gave it up....
sirius xm - 10/26/2009
We have a 05 Silverado in the shop. Advisor wrote it up as a warr spl pol. cluster. tech repl the 1st one, wouldn't program so he ordered a 2nd, same thing. after that the truck was sent across the bay to the driveability tech with the 3rd cluster he...
Forum - 02/13/2018
Teach your techs to run a .3 time stamp first, no matter what, on whatever they do. In my opinion it is wrong, but GM's rationale is that the first step in repairing the vehicle from a tech standpoint is to perform SBD. Stragegy Based Diagnosis is...
Forum - 02/01/2017
... vehicle is still under bumper-to-bumper or the component is still covered under powertrain, Why would you need to use the Special Coverage Lop? I also guess I just don't understand why, when this Special Coverage is an over 10 hour job, GM wouldn't...
Upload picture for site - 08/26/2016
I haven't figured out how to find the php.ini file so I may try to adjust it. Constantly get image too large even with a 200Kb jpeg. Any help on this? Whatever you did seems to have done the trick! Thanks!
Technician Clock times - 07/29/2016
... longer. then punches on and off again to complete repair. Is this the correct procedure? Is this what's done at other dealerships? Having serious problem with punch times and would like some feedback from other dealers on how this is handled. Any input,...
Forum - 06/14/2019
... much success) but my gut tells me that this practice of guessing or putting in a fake number would be considered fraud. Not having found the answer yet I would be tempted to say that you either put in a bunch of 9's or a zero which would indicate that...
Forum - 05/23/2019
Electrical diagnosis can be a little tricky. For any of my techs to get electrical diag, they have to list what tools were used and what the readings were. If they are hooking up equipment to test electrical output, ohms, voltage, checking wires...
Forum - 11/16/2018
... the causal part number and put in the causal part comment field that the fluid was low. I wouldn't submit it unless the tech had good punch times and a good story documenting all he checked. I would think this should pay as an CCND with the causal...
Forum - 09/22/2022
... By that I mean if at the end of the installation procedure it says "calibrate camera" or whatever you are attempting to claim, then those steps would be considered when calculating the labor time and you cannot claim additional time on the repair. If...
Forum - 04/19/2022
if you go into Si and just load a generic 2022 Silverado this comes up,,,,does that help? 1442214 Front Side Door Outer Panel Finesse, Buff, Polish 1442244 Front Side Door Outer Panel Partial Color/Clear Coat 1442254 Front Side Door Outer Panel...
Forum - 09/16/2022
... that vehicle. I don't really understand how you could get paid "extra". GM pays you on the PDI at whatever your warranty labor rate is, for that vehicle it should be 1.8 for your 0590072. Are you saying you are submitting for more than 3.1 and getti...
Diagnosis Time - 08/28/2024
... allowance or substitute for a proper customer problem analysis by the Service Advisor. When paying your technicians diagnosis time, the time they have clocked for it is just the starting point. If their written documentation isn’t detailed enough...
Updates and Reminders - 09/26/2022
... service issues. The transaction submission must include a detailed explanation, the exact dollar value of the monthly payment (including the method used to determine or calculate the payment amount) and the check number issued to the customer as reimbursement...
Forum - 08/01/2023
Hi ewill3rd. So, yes, it is all starting to make sense, I think. LOL Parts were ordered through SPO. So it seems this would be a customer added RPO and we wouldn't collect from GM. I also spoke to my sales manager and he pulled up the factory invoice;...
Forum - 07/24/2023
... yes. That being said, I think I have submitted a few expedites that have paid when I thought they wouldn't. The rental verbiage is usually pretty clear in the recall documents but things like this rarely are. Would love to hear some more input from ...
September 2021 Recall Update - 08/30/2021
... Certain 2020 Buick Enclave, Cadillac XT5, Chevrolet Traverse, GMC Acadia, 2020-21 Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles are included in the program. Customer Satisfaction Recall N212326940-01 Engine Oil Cooler Lines Detaching from Crimp:...
March 2020 Recall Update - 02/27/2020
... bulletin has been updated to include a revised service procedure. Certain 2017-19 Chevrolet Silverado 2500/3500 and GMC Sierra 2500/3500 trucks equipped with a 6.6L, 8-cylinder diesel engine are involved in the program. Safety Recall N182206311-04...
Battery Transaction Requirements - 11/25/2020
... in the Battery Tester Code field of the warranty transaction. If a new vehicle is delivered to your dealership with a defective battery, the replacement warranty claim must be submitted within one week of arrival. When the PDI is being performed, the...
Fluid and Air Conditioning Leak Analysis - 09/22/2020
... and the location. Technician documentation to support the time they are paid must include what they did to find the leak and it must be comprehensive enough to justify the time. Coolant System Leak Testing when doing a pressure test must include...
Service Agent Self-Empowerment Updates - 05/22/2017
... authorization is complete, the technician has punched on/off the job card, separate time documentation is present for add on lines and/or requests for OLH, OLH punch time is identified by the technician, 3 C’s are thorough and supportive of the...
Sublet Repairs - 01/23/2017
... that must be followed. First and foremost, the sublet repair cannot exceed the amount of what the repair would have cost at the dealership. When submitting a warranty transaction that involves a sublet repair, parts, labor, and net item amounts are submitted...
The Rookie - 09/19/2011
... change can be disastrous if the outcomes of that change are not fully considered. This month I would like to offer fellow rookies some simple, but hard learned tips that will allow one to continually improve their warranty process without creating the...
Part Number Requests - 09/04/2013
How does your parts department handle calls from customers who just want the part number, but not the price, so they can purchase the part they need elsewhere? These types of calls come from people who are doing their own research to find the part at...
Labour Code Application - 01/28/2014
... ZPTI parts warranty. Applying labour codes correctly requires good detailed information from your technicians. When in doubt, you may have to talk your technicians to get a better explanation so that you can accurately code your claims. Get service...
September 2014 Recall Update - 09/09/2014
... more than just the two SIR circuits discussed in the bulletin. Certain 2014 Chevrolet Silverado and GMC Sierra vehicles are involved in the recall. Dealers are instructed to remove the driver and passenger SIAB wiring harness connectors and install electrical...
Searchable Summary - 09/09/2014
... summary that provides a listing of current Field Actions. Information that is contained within the document is searchable and sorted by bulletin number, brand or model. It is planned that the summary will be updated weekly and posted in Global Messa...
EPS Assist Recall 14117 - 08/05/2014
The technician must document the last 9 digits of the NEW steering shaft torque sensor on the job card. The serial number is located on the bottom of the caution label. The 9 digits must be entered when submitting the warranty transaction.
Ignition Switch Recall Claim Submission: - 06/06/2014
... labour operation for the ignition switch recalls; 13454, 14063, 14092, 14113 and 14133. While the document provides assistance with proper claim submission structure to facilitate prompt claim payment, it is not intended to replace the published recall...
Windshields & WPC - 06/06/2014
For WPC requests that include windshield glass, review the entire part return document. The requestor may have included a note that states it is not necessary to return glass with the part return request. If a note is not included with the request, and...
Warranty Self-Review - 04/03/2014
... labour operation submitted correlates with the cause of failure. By performing this self-review, you have the opportunity to identify any patterns or trends and address them at the dealership level. ...
It Takes a Village - 12/19/2014
... to comply. We work hard every day to keep you aware of important policy changes and we have what it takes to help your service advisors, warranty administrators, technicians, and parts department personnel better understand the entire warranty process....
Hazmat Emergency Response - 02/23/2015
Dealerships are charged an annual fee on their open account for the return of hazardous warranty parts to the WPC. The fee for 2015 remains the same as the fee charged in 2014, $5.15. The 24-hour emergency response phone service provides compliance with...
Recalls - 12/19/2014
... in comparison with 27 million in 2013 and 18 million in 2009. Recalls cost automakers billions of dollars and have cost some top executives their jobs. Recalls also provide the dealer with the opportunity for increased traffic as well as a chance to...
Customer Retention Stats - 02/27/2014
It's 6-7 times more expensive to acquire a new customer than to keep an old one89% of customers have stopped doing business with a company because of a poor customer experienceA customer is four times more likely to buy from a competitor if the issue...
Windshield Replacements - 02/27/2014
... windshield is installed, the customer must be informed and notes supporting the non-GM glass documented on the job card. Bulletin 05-08-48-001 ...
Impala LTD - 12/09/2013
... Limited has been in service, as the original Impala, since the 2006 model year. The Limited has done very well with fleets as a less expensive, high volume car. ...
Cruise Control - 09/04/2013
... of this accessory cruise control kit requires BCM and IPC programming and configuring. This is done with a Service Programming System. ...
System Maintenance - 07/30/2013
Global Warranty Management will be shut down in early August for system maintenance. IVH may be accessed through the stand-alone link on the Service Workbench of GlobalConnect. The stand-alone link may be found under the Menu and Inspection Toolkit. SundayMondayTuesdayWednesdayThursdayFridaySaturday8/48/58/68/78/88/9GWM...
Cruise Control - 09/04/2013
... of this accessory cruise control kit requires BCM and IPC programming and configuring. This is done with a Service Programming System. ...
From the P&P Manual - 11/18/2013
... Rate Application, Option A Worksheet, and the Competitive Labour Rate Survey are available for download in Article 1.5.1.6. The instructions for completing the Labour Rate Verification Form -Option A are available in Article 1.5.1.4. The Option C worksheet...
Straight Time - 04/28/2016
Straight Time is time that is not published in the Labor Time Guide. The technician must document all steps taken to support the repair. Management must authorize the request for Straight Time prior to claim submission. Straight Time is entered in the...
Stop Delivery - 04/28/2016
The Required Field Actions section of IVH provides specific documentation for vehicles that are involved in upcoming recalls with a Stop Delivery notice. The Service Consultant Dashboard also provides indication of the Stop Delivery Order in the Alerts...
Servicing Vehicles from Canada - 04/28/2016
... dollar ZSET transaction type using labor operation 0620018 to convert KM to MI displays in IVH.If you are unable to successfully process the IVH conversion with this submission, contact the Dealer Business Center at 1-888-414-6322 for assistance. A...
... and the location. Technician documentation to support the time they are paid must include what they did to find the leak and it must be comprehensive enough to justify the time. Coolant System Leak Testing when doing a pressure test must include...
Service Agent Self-Empowerment Updates - 05/22/2017
... authorization is complete, the technician has punched on/off the job card, separate time documentation is present for add on lines and/or requests for OLH, OLH punch time is identified by the technician, 3 C’s are thorough and supportive of the...
Sublet Repairs - 01/23/2017
... that must be followed. First and foremost, the sublet repair cannot exceed the amount of what the repair would have cost at the dealership. When submitting a warranty transaction that involves a sublet repair, parts, labor, and net item amounts are submitted...
The Rookie - 09/19/2011
... change can be disastrous if the outcomes of that change are not fully considered. This month I would like to offer fellow rookies some simple, but hard learned tips that will allow one to continually improve their warranty process without creating the...
Part Number Requests - 09/04/2013
How does your parts department handle calls from customers who just want the part number, but not the price, so they can purchase the part they need elsewhere? These types of calls come from people who are doing their own research to find the part at...
Labour Code Application - 01/28/2014
... ZPTI parts warranty. Applying labour codes correctly requires good detailed information from your technicians. When in doubt, you may have to talk your technicians to get a better explanation so that you can accurately code your claims. Get service...
September 2014 Recall Update - 09/09/2014
... more than just the two SIR circuits discussed in the bulletin. Certain 2014 Chevrolet Silverado and GMC Sierra vehicles are involved in the recall. Dealers are instructed to remove the driver and passenger SIAB wiring harness connectors and install electrical...
Searchable Summary - 09/09/2014
... summary that provides a listing of current Field Actions. Information that is contained within the document is searchable and sorted by bulletin number, brand or model. It is planned that the summary will be updated weekly and posted in Global Messa...
EPS Assist Recall 14117 - 08/05/2014
The technician must document the last 9 digits of the NEW steering shaft torque sensor on the job card. The serial number is located on the bottom of the caution label. The 9 digits must be entered when submitting the warranty transaction.
Ignition Switch Recall Claim Submission: - 06/06/2014
... labour operation for the ignition switch recalls; 13454, 14063, 14092, 14113 and 14133. While the document provides assistance with proper claim submission structure to facilitate prompt claim payment, it is not intended to replace the published recall...
Windshields & WPC - 06/06/2014
For WPC requests that include windshield glass, review the entire part return document. The requestor may have included a note that states it is not necessary to return glass with the part return request. If a note is not included with the request, and...
Warranty Self-Review - 04/03/2014
... labour operation submitted correlates with the cause of failure. By performing this self-review, you have the opportunity to identify any patterns or trends and address them at the dealership level. ...
It Takes a Village - 12/19/2014
... to comply. We work hard every day to keep you aware of important policy changes and we have what it takes to help your service advisors, warranty administrators, technicians, and parts department personnel better understand the entire warranty process....
Hazmat Emergency Response - 02/23/2015
Dealerships are charged an annual fee on their open account for the return of hazardous warranty parts to the WPC. The fee for 2015 remains the same as the fee charged in 2014, $5.15. The 24-hour emergency response phone service provides compliance with...
Recalls - 12/19/2014
... in comparison with 27 million in 2013 and 18 million in 2009. Recalls cost automakers billions of dollars and have cost some top executives their jobs. Recalls also provide the dealer with the opportunity for increased traffic as well as a chance to...
Customer Retention Stats - 02/27/2014
It's 6-7 times more expensive to acquire a new customer than to keep an old one89% of customers have stopped doing business with a company because of a poor customer experienceA customer is four times more likely to buy from a competitor if the issue...
Windshield Replacements - 02/27/2014
... windshield is installed, the customer must be informed and notes supporting the non-GM glass documented on the job card. Bulletin 05-08-48-001 ...
Impala LTD - 12/09/2013
... Limited has been in service, as the original Impala, since the 2006 model year. The Limited has done very well with fleets as a less expensive, high volume car. ...
Cruise Control - 09/04/2013
... of this accessory cruise control kit requires BCM and IPC programming and configuring. This is done with a Service Programming System. ...
System Maintenance - 07/30/2013
Global Warranty Management will be shut down in early August for system maintenance. IVH may be accessed through the stand-alone link on the Service Workbench of GlobalConnect. The stand-alone link may be found under the Menu and Inspection Toolkit. SundayMondayTuesdayWednesdayThursdayFridaySaturday8/48/58/68/78/88/9GWM...
Cruise Control - 09/04/2013
... of this accessory cruise control kit requires BCM and IPC programming and configuring. This is done with a Service Programming System. ...
From the P&P Manual - 11/18/2013
... Rate Application, Option A Worksheet, and the Competitive Labour Rate Survey are available for download in Article 1.5.1.6. The instructions for completing the Labour Rate Verification Form -Option A are available in Article 1.5.1.4. The Option C worksheet...
Straight Time - 04/28/2016
Straight Time is time that is not published in the Labor Time Guide. The technician must document all steps taken to support the repair. Management must authorize the request for Straight Time prior to claim submission. Straight Time is entered in the...
Stop Delivery - 04/28/2016
The Required Field Actions section of IVH provides specific documentation for vehicles that are involved in upcoming recalls with a Stop Delivery notice. The Service Consultant Dashboard also provides indication of the Stop Delivery Order in the Alerts...
Servicing Vehicles from Canada - 04/28/2016
... dollar ZSET transaction type using labor operation 0620018 to convert KM to MI displays in IVH.If you are unable to successfully process the IVH conversion with this submission, contact the Dealer Business Center at 1-888-414-6322 for assistance. A...
Paint - 05/23/2016
... include time for cleaning, preparing, finishing, as well as some typical hardware removal such as door handles, moldings, trim pieces, etc, which are considered necessary to ensure a quality repair of the particular area involved. Individual labor operations...
Straight Time - 05/23/2016
... signature/initials, date, time and explanation. Management should review technician time documentation prior to submission. ...
March 2016 Recall Update - 03/01/2016
... Procedure section. The recall applies to certain 1995-1997 Cadillac DeVille Concours, Seville, Eldorado, and 1996-1997 Cadillac DeVille vehicles equipped with a 4.6L V8 engine, and 1995-1997 Oldsmobile Aurora vehicles equipped with a 4.0L V8 engine.Safety...
APO and Trailer Lighting Reminder - 12/01/2015
... under the bumper-to-bumper warranty, the transaction must be identified as Customer Enthusiasm. By doing so, engineering is better able to focus their resources on product issues. Bulletin 12-08-132-001 ...
New Process for Identifying a Causal Part - 12/01/2015
... left of the box titled, "If no causal part number available, please enter description." An example would be the replacement of an engine, transmission, or transfer case. Those three components have a part number, and that part number will be listed on...
Wiring Operations - 12/01/2015
... that identifies the location of the repair. Depending on the labor operation selected, either the Document ID of the Connector End View, the Harness Routing View, or the Locator View must be included with the transaction. ...
Takata Air Bags - 06/30/2015
Takata Corporation has agreed to what will be the largest automotive recall in history as investigators search for the root cause for the failure. Approximately 34 million cars are on the list for an airbag replacement, double the number that has already...
Battery Restriction - 07/29/2015
... and require GM WSC authorization. Claims submitted to the WSC for review will require supporting documentation indicating that the battery was maintained while in dealer inventory. The print-out with the battery replace decision and the warranty code...
Batteries & Customer Reimbursement - 07/29/2015
If the customer's battery is available, the battery must be tested with the Midtronics code documented on the job card and entered into the labor operation dependency field of the transaction. If the battery is not available, the term REIMBURSEMENT, is...
Bulletin 02-07-30-052J - 06/30/2015
... of the bulletin simply states that the information will be displayed, no requirement for job card documentation. ...
GM and Ally Compete - 02/23/2015
GM plans to double its direct sales force to more than 80 employees this year as it works to influence dealers with the power of brand name products. Ally Financial and the GM Protection Plan product are the primary competition, although Ally sells their...
Transportation Damage & Body Panels - 02/23/2015
... see the statement, "You may claim up to the allowable labor hours," so the time claimed should be what the technician has clocked. The time displayed includes time to R&R or loosen all necessary parts and the replacement of standard undercoating...
Warranty Parts - 04/28/2015
... receipt acknowledged by the parts department. The parts counterperson should initial, date, and document the returned part on the job card. Returned warranty and policy parts must also be retained in the parts department and either returned to the WPC,...
Major Assembly Replacement Submission Guidelines - 04/28/2015
Even if your dealership does not have to contact the PQC for authorization to replace an engine, transmission, or transfer case, there are procedures that must be followed when submitting a warranty transaction for one of these components. Bulletin 12-07-30-001E...
The Rookie's Corner - 10/14/2011
The Right Tool for the Right JobThat small piece of wisdom is extremely relevant for the new warranty administrator. One of the biggest factors in warranty accuracy is being able to find the key information needed to properly document the claim. There...
Power Steering Fluid Leaks - 10/14/2011
Check for documentation supporting the addition of fluorescent dye to the power steering fluid when the technician performs a power steering fluid leak diagnosis. The Kent Moore part number for the dye is GE 28431-6. In order to accurately determine the...
Exchange Program for Electronic Products - 10/14/2011
... Assistance Center must be contacted for authorization. Once authorization is given, contact your preferred ESC and give them the TAC number to place the order.After the installation of the replacement unit, the defective unit, or core, must be returned...
Personal Property Damage - 06/30/2011
... same as all warranty parts are. Open up a job card to submit the transaction for reimbursement, documenting the circumstances. Use labour operation Z1241 and claim the reimbursed amount in the "Customer Reimbursement" net item field. You are also able...
GM Acronyms - 04/12/2011
... or ZREG, while others may cause a bit of confusion, SASR and DPVS, for example.Insider's tip: did you know that many common GM acronyms are listed in the Global Warranty Management Users Manual? The manual may be found in the service operations link...
Dye Test - 11/18/2010
Technician documentation that supports the addition of dye and the associated .5 hours may be submitted with the repair/replacement labour operation. The .5 hours may be entered in the additional time field of the transaction.
Adjustments: - 11/18/2010
... paid. Take a look at the entire transaction before submission to confirm that all pieces are documented/attached. ...
Gear Up for Spring - 03/10/2011
... and suspension inspections. These inspections will often yield opportunities to add extra service dollars to normal repairs and maintenance. ...
Noncompliance Recall 10312A - 12/24/2010
... properly secured to the lap belt anchor pretensioner mounted on the side of the seat nearest the door. Dealers are to inspect both front safety belts for proper installation of anchors to pretensioners, and if necessary replace the anchors. ...
Safety Recall 10088A - 07/02/2010
... the hood louver to secure it to the hood. The parts required for the recall may be obtained from Dow Automotive or Pittsburgh Glass Works (PGW). ...
WPC Diesel Injector Returns - 06/07/2010
When returning diesel injectors to the WPC the following documents must be included with the removed injectors: requested snapshots, diagnostic data on the diagnostic worksheet, the job card and the technician's comments.
... include time for cleaning, preparing, finishing, as well as some typical hardware removal such as door handles, moldings, trim pieces, etc, which are considered necessary to ensure a quality repair of the particular area involved. Individual labor operations...
Straight Time - 05/23/2016
... signature/initials, date, time and explanation. Management should review technician time documentation prior to submission. ...
March 2016 Recall Update - 03/01/2016
... Procedure section. The recall applies to certain 1995-1997 Cadillac DeVille Concours, Seville, Eldorado, and 1996-1997 Cadillac DeVille vehicles equipped with a 4.6L V8 engine, and 1995-1997 Oldsmobile Aurora vehicles equipped with a 4.0L V8 engine.Safety...
APO and Trailer Lighting Reminder - 12/01/2015
... under the bumper-to-bumper warranty, the transaction must be identified as Customer Enthusiasm. By doing so, engineering is better able to focus their resources on product issues. Bulletin 12-08-132-001 ...
New Process for Identifying a Causal Part - 12/01/2015
... left of the box titled, "If no causal part number available, please enter description." An example would be the replacement of an engine, transmission, or transfer case. Those three components have a part number, and that part number will be listed on...
Wiring Operations - 12/01/2015
... that identifies the location of the repair. Depending on the labor operation selected, either the Document ID of the Connector End View, the Harness Routing View, or the Locator View must be included with the transaction. ...
Takata Air Bags - 06/30/2015
Takata Corporation has agreed to what will be the largest automotive recall in history as investigators search for the root cause for the failure. Approximately 34 million cars are on the list for an airbag replacement, double the number that has already...
Battery Restriction - 07/29/2015
... and require GM WSC authorization. Claims submitted to the WSC for review will require supporting documentation indicating that the battery was maintained while in dealer inventory. The print-out with the battery replace decision and the warranty code...
Batteries & Customer Reimbursement - 07/29/2015
If the customer's battery is available, the battery must be tested with the Midtronics code documented on the job card and entered into the labor operation dependency field of the transaction. If the battery is not available, the term REIMBURSEMENT, is...
Bulletin 02-07-30-052J - 06/30/2015
... of the bulletin simply states that the information will be displayed, no requirement for job card documentation. ...
GM and Ally Compete - 02/23/2015
GM plans to double its direct sales force to more than 80 employees this year as it works to influence dealers with the power of brand name products. Ally Financial and the GM Protection Plan product are the primary competition, although Ally sells their...
Transportation Damage & Body Panels - 02/23/2015
... see the statement, "You may claim up to the allowable labor hours," so the time claimed should be what the technician has clocked. The time displayed includes time to R&R or loosen all necessary parts and the replacement of standard undercoating...
Warranty Parts - 04/28/2015
... receipt acknowledged by the parts department. The parts counterperson should initial, date, and document the returned part on the job card. Returned warranty and policy parts must also be retained in the parts department and either returned to the WPC,...
Major Assembly Replacement Submission Guidelines - 04/28/2015
Even if your dealership does not have to contact the PQC for authorization to replace an engine, transmission, or transfer case, there are procedures that must be followed when submitting a warranty transaction for one of these components. Bulletin 12-07-30-001E...
The Rookie's Corner - 10/14/2011
The Right Tool for the Right JobThat small piece of wisdom is extremely relevant for the new warranty administrator. One of the biggest factors in warranty accuracy is being able to find the key information needed to properly document the claim. There...
Power Steering Fluid Leaks - 10/14/2011
Check for documentation supporting the addition of fluorescent dye to the power steering fluid when the technician performs a power steering fluid leak diagnosis. The Kent Moore part number for the dye is GE 28431-6. In order to accurately determine the...
Exchange Program for Electronic Products - 10/14/2011
... Assistance Center must be contacted for authorization. Once authorization is given, contact your preferred ESC and give them the TAC number to place the order.After the installation of the replacement unit, the defective unit, or core, must be returned...
Personal Property Damage - 06/30/2011
... same as all warranty parts are. Open up a job card to submit the transaction for reimbursement, documenting the circumstances. Use labour operation Z1241 and claim the reimbursed amount in the "Customer Reimbursement" net item field. You are also able...
GM Acronyms - 04/12/2011
... or ZREG, while others may cause a bit of confusion, SASR and DPVS, for example.Insider's tip: did you know that many common GM acronyms are listed in the Global Warranty Management Users Manual? The manual may be found in the service operations link...
Dye Test - 11/18/2010
Technician documentation that supports the addition of dye and the associated .5 hours may be submitted with the repair/replacement labour operation. The .5 hours may be entered in the additional time field of the transaction.
Adjustments: - 11/18/2010
... paid. Take a look at the entire transaction before submission to confirm that all pieces are documented/attached. ...
Gear Up for Spring - 03/10/2011
... and suspension inspections. These inspections will often yield opportunities to add extra service dollars to normal repairs and maintenance. ...
Noncompliance Recall 10312A - 12/24/2010
... properly secured to the lap belt anchor pretensioner mounted on the side of the seat nearest the door. Dealers are to inspect both front safety belts for proper installation of anchors to pretensioners, and if necessary replace the anchors. ...
Safety Recall 10088A - 07/02/2010
... the hood louver to secure it to the hood. The parts required for the recall may be obtained from Dow Automotive or Pittsburgh Glass Works (PGW). ...
WPC Diesel Injector Returns - 06/07/2010
When returning diesel injectors to the WPC the following documents must be included with the removed injectors: requested snapshots, diagnostic data on the diagnostic worksheet, the job card and the technician's comments.
Noncompliance Recall 10312 - 11/18/2010
... properly secured to the lap belt anchor pretensioner mounted to the side of the seat nearest the door. Dealers are to inspect both front safety belts for proper installation of anchors to pretensioners and if necessary, reinstall the anchors. ...
Labour Operations and Add-On - 10/13/2010
... for parts, and administrative fees that can be applied to the claim. In order to best serve your customers, be sure to explore these add-ons listed in the bulletins prior to completing the repair. As always, proper documentation is required. ...
OnStar Upgrade - 09/16/2010
... stating that the consumer should return to their dealer for those types of procedures. By doing so, they have the ability to build loyalty to the dealership and it allows the dealer the opportunity to offer additional service work as needed. ...
Air Conditioning Recovery/Recharge Procedures - 06/19/2013
... be an uptick of repairs made to A/C systems. When it comes to warranty repairs, there is required documentation that must be included on the job card. There are three recovery/recharge machines that meet GM requirements as essential refrigerant...
Chevrolet Silverado High Country - 06/19/2013
The new 2014 Silverado pickup has been redesigned, given a cowboy theme, loaded with luxury appointments and named the High Country. This new Silverado will compete with other luxury pickup trucks including the Ford F150 King Ranch. The High Country has...
4G LTE Connectivity - 07/03/2013
... to offer more connected services to drivers. GM hopes that the global roll out will help cut down on distracted driving. ...
One Labour Code or Two: - 05/14/2013
... code should be used." Correctly choosing and submitting labour codes that ultimately lets GM know what has failed, starts with the service advisor. Service advisors must ask questions so that the technicians have an accurate and detailed complaint to...
Freight and Postage vs. Parts Expedite - 03/11/2013
... field, additional information is required: select either freight/postage or core from the drop down menu.Parts expedite: expenses associated with items inbound to the dealership. Indicate the part number for the part(s) that was expedited in the comments...
2014 Chevrolet SS - 03/11/2013
... This vehicle will be the brand's first V8 rear wheel drive sedan since the 1990's. The four-door SS was unveiled during the Daytona 500 at the Daytona International Speedway. The sedan will be imported from GM Holden in Australia and isn't expected to...
Top 10 New or Updated Policies and Programs in 2012 - 12/18/2012
... year I always take a few moments to review the newsletter articles from the past year remembering what's new, different, obsolete and what we have accomplished since the beginning of the year. Like so many years in the past, 2012 has had many changes!...
Administrative Allowance - 12/18/2012
... the Tire Pre-Repair Authorization into GWM and to return the tire to the tire manufacturer. "Document only" requests from the WPC only allow for a 0.2 hour administrative allowance....
Year End Is In Sight - 10/08/2012
... that are behind with claims or haven't looked at the receivable schedule in months; even worse if you aren't familiar with a schedule.It's a good practice to review the warranty receivable schedule on a monthly basis. This allows you to research, account...
Policy and Customer Participation - 10/08/2012
... there are goodwill tools that can be offered instead. An example of an appropriate goodwill tool would be offering the customer a $100 maintenance/repair letter to use towards the repair they need. Goodwill tools are processed by way of the Customer...
Simplifying Accessories - 10/08/2012
... to the vehicle build, a warranty transaction for a defect during the warranty coverage period would reject. Labour operations for accessory adds are found in the Preface Section of the LTG. Select Dealer Installed GM Accessories (US/Canadian Dealers...
Liftgate Struts - 08/30/2012
GM engineering has requested that service agents document additional information on the job card when performing a lift gate strut replacement on a 2012 Chevrolet Captiva Sport. The technician is to indicate on the job card which side of the lift gate...
Assembly Return Requirements - 08/30/2012
When returning a transmission assembly to the WPC for inspection, a legible copy of the job card documenting the flush code, the Automatic Transmission Replacement Authorization Request form and the Repair Estimate/Replacement Component Assembly Estimate...
Option Discrepancies - 06/06/2012
... their DMA before proceeding with a corrective action. The purpose of this contact is to discuss what the cost would be to replace what was incorrectly built. If it is something as simple as getting the correct owner's manual, it's not a big deal. If...
TPM DTC's - 04/13/2012
In order to determine the root cause of failure on tire pressure monitors, the current or stored DTC must be noted on the job card. This documentation must be included with the returned TPM for engineering analysis.
DBC Live - 01/19/2012
... FAQ's to answer many commonly asked questions. The site is currently spotlighting such topics as, "What should I do if my GMIN doesn't match in different websites," "What should I do if I do not have a PSC and need to assign one for my dealership," or...
Qualifying for a Rental Vehicle - 02/07/2012
... overnight. The following from the Policies and Procedures Manual Article 1.4.13c defines what is considered overnight:The vehicle could be unsafe to operate.The vehicle is inoperable when it arrived at the dealership.There were multiple concerns that...
Brake Rotor Measurements - 02/07/2012
GM requires documentation of the pre and post cut thickness measurements of brake rotors. Every serviced rotor, refinished or new, must leave the dealership with thickness above the minimum allowed specification. Every rotor must also be below the maximum...
Special Policy 07187 - 04/13/2010
... amount. This amount represents the amount allowed for the instrument panel cluster exchange. The dollar amount is entered in the miscellaneous net item field on the Global Warranty Management transaction submission. ...
Recall Vehicle Action Report - 05/12/2010
... Required Field Actions section.Never perform a recall on a customer's vehicle without explaining what will be done to their vehicle or without getting their permission. Aside from running the risk of upsetting your customer by making a repair to their...
ZSSP: Special Sales Program - 02/04/2010
... net amount field. GWM will provide a text box with the entry of an amount in that field to document the purpose for the use of the field. ...
Battery Tags - 01/06/2010
... customer purchased batteries or the warranty will be void, we know that the warranty coverage is whatever is stated on the battery. Remind your parts department staff as well as your technicians of this GM warranty policy. ...
... properly secured to the lap belt anchor pretensioner mounted to the side of the seat nearest the door. Dealers are to inspect both front safety belts for proper installation of anchors to pretensioners and if necessary, reinstall the anchors. ...
Labour Operations and Add-On - 10/13/2010
... for parts, and administrative fees that can be applied to the claim. In order to best serve your customers, be sure to explore these add-ons listed in the bulletins prior to completing the repair. As always, proper documentation is required. ...
OnStar Upgrade - 09/16/2010
... stating that the consumer should return to their dealer for those types of procedures. By doing so, they have the ability to build loyalty to the dealership and it allows the dealer the opportunity to offer additional service work as needed. ...
Air Conditioning Recovery/Recharge Procedures - 06/19/2013
... be an uptick of repairs made to A/C systems. When it comes to warranty repairs, there is required documentation that must be included on the job card. There are three recovery/recharge machines that meet GM requirements as essential refrigerant...
Chevrolet Silverado High Country - 06/19/2013
The new 2014 Silverado pickup has been redesigned, given a cowboy theme, loaded with luxury appointments and named the High Country. This new Silverado will compete with other luxury pickup trucks including the Ford F150 King Ranch. The High Country has...
4G LTE Connectivity - 07/03/2013
... to offer more connected services to drivers. GM hopes that the global roll out will help cut down on distracted driving. ...
One Labour Code or Two: - 05/14/2013
... code should be used." Correctly choosing and submitting labour codes that ultimately lets GM know what has failed, starts with the service advisor. Service advisors must ask questions so that the technicians have an accurate and detailed complaint to...
Freight and Postage vs. Parts Expedite - 03/11/2013
... field, additional information is required: select either freight/postage or core from the drop down menu.Parts expedite: expenses associated with items inbound to the dealership. Indicate the part number for the part(s) that was expedited in the comments...
2014 Chevrolet SS - 03/11/2013
... This vehicle will be the brand's first V8 rear wheel drive sedan since the 1990's. The four-door SS was unveiled during the Daytona 500 at the Daytona International Speedway. The sedan will be imported from GM Holden in Australia and isn't expected to...
Top 10 New or Updated Policies and Programs in 2012 - 12/18/2012
... year I always take a few moments to review the newsletter articles from the past year remembering what's new, different, obsolete and what we have accomplished since the beginning of the year. Like so many years in the past, 2012 has had many changes!...
Administrative Allowance - 12/18/2012
... the Tire Pre-Repair Authorization into GWM and to return the tire to the tire manufacturer. "Document only" requests from the WPC only allow for a 0.2 hour administrative allowance....
Year End Is In Sight - 10/08/2012
... that are behind with claims or haven't looked at the receivable schedule in months; even worse if you aren't familiar with a schedule.It's a good practice to review the warranty receivable schedule on a monthly basis. This allows you to research, account...
Policy and Customer Participation - 10/08/2012
... there are goodwill tools that can be offered instead. An example of an appropriate goodwill tool would be offering the customer a $100 maintenance/repair letter to use towards the repair they need. Goodwill tools are processed by way of the Customer...
Simplifying Accessories - 10/08/2012
... to the vehicle build, a warranty transaction for a defect during the warranty coverage period would reject. Labour operations for accessory adds are found in the Preface Section of the LTG. Select Dealer Installed GM Accessories (US/Canadian Dealers...
Liftgate Struts - 08/30/2012
GM engineering has requested that service agents document additional information on the job card when performing a lift gate strut replacement on a 2012 Chevrolet Captiva Sport. The technician is to indicate on the job card which side of the lift gate...
Assembly Return Requirements - 08/30/2012
When returning a transmission assembly to the WPC for inspection, a legible copy of the job card documenting the flush code, the Automatic Transmission Replacement Authorization Request form and the Repair Estimate/Replacement Component Assembly Estimate...
Option Discrepancies - 06/06/2012
... their DMA before proceeding with a corrective action. The purpose of this contact is to discuss what the cost would be to replace what was incorrectly built. If it is something as simple as getting the correct owner's manual, it's not a big deal. If...
TPM DTC's - 04/13/2012
In order to determine the root cause of failure on tire pressure monitors, the current or stored DTC must be noted on the job card. This documentation must be included with the returned TPM for engineering analysis.
DBC Live - 01/19/2012
... FAQ's to answer many commonly asked questions. The site is currently spotlighting such topics as, "What should I do if my GMIN doesn't match in different websites," "What should I do if I do not have a PSC and need to assign one for my dealership," or...
Qualifying for a Rental Vehicle - 02/07/2012
... overnight. The following from the Policies and Procedures Manual Article 1.4.13c defines what is considered overnight:The vehicle could be unsafe to operate.The vehicle is inoperable when it arrived at the dealership.There were multiple concerns that...
Brake Rotor Measurements - 02/07/2012
GM requires documentation of the pre and post cut thickness measurements of brake rotors. Every serviced rotor, refinished or new, must leave the dealership with thickness above the minimum allowed specification. Every rotor must also be below the maximum...
Special Policy 07187 - 04/13/2010
... amount. This amount represents the amount allowed for the instrument panel cluster exchange. The dollar amount is entered in the miscellaneous net item field on the Global Warranty Management transaction submission. ...
Recall Vehicle Action Report - 05/12/2010
... Required Field Actions section.Never perform a recall on a customer's vehicle without explaining what will be done to their vehicle or without getting their permission. Aside from running the risk of upsetting your customer by making a repair to their...
ZSSP: Special Sales Program - 02/04/2010
... net amount field. GWM will provide a text box with the entry of an amount in that field to document the purpose for the use of the field. ...
Battery Tags - 01/06/2010
... customer purchased batteries or the warranty will be void, we know that the warranty coverage is whatever is stated on the battery. Remind your parts department staff as well as your technicians of this GM warranty policy. ...
Transmission Flush Codes - 11/29/2016
... vehicle to perform an internal repair or torque converter replacement, technicians are required to document on the shop copy of the job card the seven (or eight) alpha/numeric code from the Transmission Cooling System Service Tool. The code can never...
Error Code 068 - 03/21/2017
... or h-routed to the WSC for review/payment. Address the error message by selecting or documenting the appropriate causal part, and/or correcting the labor operation so that it corresponds with the correct causal part. In some cases, it may be necessary...
Redline - 03/21/2017
Chevrolet’s Redline trim will be available on many models beginning with the Silverado. The trim level features black wheels with red hash marks and blacked-out nameplates, Chevy logos, and grilles. Models with Redline options will include the Malibu...
Gasoline Fuel Economy - 09/27/2016
... as it has been written with the consumer in mind. The bulletin covers the following topics: What not to doengine oil and fuel additivesalternate fuelsmiracle productsWhat to domaximizing fuel economy/minimizing costs; Websites....
Tire Pressure Monitor - 09/27/2016
... Monitor System Message, Light and Customer Information with technicians and service advisors. The document outlines the basic procedure for confirming the reason for a TPM system message. ...
October 2016 Recall Update - 09/27/2016
... the SDM. Involved vehicles include 2014-2017 Buick Encore, Chevrolet Caprice, Corvette, Silverado, Trax, GMC Sierra; 2014-2016 Buick LaCrosse, Chevrolet Spark EV, SS; 2015-2017 Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, GMC Yukon, and...
Equinox Diesel Option - 10/26/2016
GM has announced that the next Equinox compact crossover will come with a diesel option. The Cruze 5-door hatchback may also be equipped with a diesel option in the coming years. The Cruze sedan will be redesigned for the 2017 model year, but will continue...
New Service Management Authorization Matrix - 10/26/2016
... link from the Attachments area within the P&P Article. The matrix may then be viewed, saved to your computer, or printed. Download our new Service Management Authorization Matrix Help Card ...
Buick Regal - 04/17/2017
GM has taken the Buick Regal and turned it into two new vehicles: a fastback, four door sedan, plus a station wagon, both of which will be launched this year. The Buick Sportback is a redesigned version of the midsize sedan, while the station wagon version...
Warranty Parts Return - Correction - 08/22/2017
In the July edition of the Warranty News, we stated that receipt acknowledged by the parts department is no longer a documentation requirement; however this may not be the case. Until we receive further clarification, our advice is to follow Service Policies...
Charitable Giving - 06/19/2017
... efforts to focus on high-tech education, safety, and economic sustainability. GM wants to use its dollars to more closely align with its corporate mission, which includes improving vehicle safety, advancing education in STEM areas, and to increase high...
Job Aids - 11/21/2017
... the GlobalConnect home page to view the latest warranty processing job aids. To view the job aid, double click on the PDF icon. It may be necessary to click Enable Editing before opening a file. ...
Warranty Job Cards and In-Service Dates - 02/21/2019
The Warranty Administration Resource Center App contains a document that lists the most common warranty deviations. This document lists the top eight policy requirements that are often charged back in a warranty audit. One of the eight deviations...
Profit and Business - 12/19/2018
The actions GM is taking is meant to increase the automakers profits and strengthen its core business while it doubles investment in autonomous and battery-electric vehicles by 2020. GM is anticipated to launch an all new profitable EV platform in 20...
Reject of the Month - Error code 111 - 12/19/2018
... Card Date was exceeded. On the 14th of May, 2018, a customer dropped their 2017 Chevrolet Silverado off at their local dealership for repair. The customer noticed that oil was leaking from the vehicle. The repairing technician found that both of...
Control Module Programming - 12/19/2018
... displays in SPS after a successful programming event. The technician must accurately and legibly document the code(s) on the job card. Transactions with duplicate, inaccurate, or missing Warranty Claim Codes are subject to debit. Entry of an invalid...
Flush Codes - 12/19/2018
... or torque converter replacement, or internal transmission repair. Technicians should continue to document the TransFlow code in the correction comments of the job card whenever the flush and flow test procedure is used....
Transmission Flush Code - 12/19/2018
... with job cards dated and/or submitted on or after December 1, 2018. The previous policy of documenting the flush code in the flush code dependency field of the warranty transaction is no longer a requirement. The message states that recent studies...
Reprogramming Events - 11/29/2018
Technicians must accurately and legibly document the WCC on job cards for every SPS reprogramming event. It is a best practice to capture the WCC either through a picture or printing the code and attaching it to the job card. This practice will help ensure...
Unavailable Original Equipment Part - 01/21/2019
... or any other vehicle service paid for in part, or full, by GM. The service agent must clearly document on the job card the circumstances surrounding why non-GM parts were used. The customer must be provided with written disclosure, prior to the sale...
Fastener Specs - 10/24/2018
... easily and quickly accessed after selecting the service manual feature in Service Information. The document provides the various Single Use Non-Threaded Fasteners, Single Use Threaded Fasteners, and Reusable Threaded Fasteners. The reference tables provide...
Diagnostic Time Reminder - 11/29/2018
The additional labor allowance should be used with the understanding that not all claims will require a full hour of diagnosis time. Technician documentation must support the diagnostic steps and repair performed.
CAC & PET - 12/19/2018
If CAC contacts the dealer on the customer’s behalf for reimbursement of a customer pay repair, the dealer would run the PET at warranty rates. The Policy Tool will provide the dealer with the guidance for the available reimbursement amount. The...
New Vehicle Damage - 08/20/2018
... Concealed damage is typically not detected during the initial walk around and, if found, is documented on the Letter of Notification (LON). Concealed damage may include damage/dent/bent driveshaft or propshaft or damage to the inner sides of the whe...
September 2018 Recall Update - 08/20/2018
... and insert into the vehicle owner manual. Safety Recall 18155: Driver’s Side Power Window Switch Inoperative: Certain 2014-2017 Chevrolet Express (built through 6/21/2016) and GMC Savana (built through 6/17/2016) vehicles equipped with power...
... vehicle to perform an internal repair or torque converter replacement, technicians are required to document on the shop copy of the job card the seven (or eight) alpha/numeric code from the Transmission Cooling System Service Tool. The code can never...
Error Code 068 - 03/21/2017
... or h-routed to the WSC for review/payment. Address the error message by selecting or documenting the appropriate causal part, and/or correcting the labor operation so that it corresponds with the correct causal part. In some cases, it may be necessary...
Redline - 03/21/2017
Chevrolet’s Redline trim will be available on many models beginning with the Silverado. The trim level features black wheels with red hash marks and blacked-out nameplates, Chevy logos, and grilles. Models with Redline options will include the Malibu...
Gasoline Fuel Economy - 09/27/2016
... as it has been written with the consumer in mind. The bulletin covers the following topics: What not to doengine oil and fuel additivesalternate fuelsmiracle productsWhat to domaximizing fuel economy/minimizing costs; Websites....
Tire Pressure Monitor - 09/27/2016
... Monitor System Message, Light and Customer Information with technicians and service advisors. The document outlines the basic procedure for confirming the reason for a TPM system message. ...
October 2016 Recall Update - 09/27/2016
... the SDM. Involved vehicles include 2014-2017 Buick Encore, Chevrolet Caprice, Corvette, Silverado, Trax, GMC Sierra; 2014-2016 Buick LaCrosse, Chevrolet Spark EV, SS; 2015-2017 Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, GMC Yukon, and...
Equinox Diesel Option - 10/26/2016
GM has announced that the next Equinox compact crossover will come with a diesel option. The Cruze 5-door hatchback may also be equipped with a diesel option in the coming years. The Cruze sedan will be redesigned for the 2017 model year, but will continue...
New Service Management Authorization Matrix - 10/26/2016
... link from the Attachments area within the P&P Article. The matrix may then be viewed, saved to your computer, or printed. Download our new Service Management Authorization Matrix Help Card ...
Buick Regal - 04/17/2017
GM has taken the Buick Regal and turned it into two new vehicles: a fastback, four door sedan, plus a station wagon, both of which will be launched this year. The Buick Sportback is a redesigned version of the midsize sedan, while the station wagon version...
Warranty Parts Return - Correction - 08/22/2017
In the July edition of the Warranty News, we stated that receipt acknowledged by the parts department is no longer a documentation requirement; however this may not be the case. Until we receive further clarification, our advice is to follow Service Policies...
Charitable Giving - 06/19/2017
... efforts to focus on high-tech education, safety, and economic sustainability. GM wants to use its dollars to more closely align with its corporate mission, which includes improving vehicle safety, advancing education in STEM areas, and to increase high...
Job Aids - 11/21/2017
... the GlobalConnect home page to view the latest warranty processing job aids. To view the job aid, double click on the PDF icon. It may be necessary to click Enable Editing before opening a file. ...
Warranty Job Cards and In-Service Dates - 02/21/2019
The Warranty Administration Resource Center App contains a document that lists the most common warranty deviations. This document lists the top eight policy requirements that are often charged back in a warranty audit. One of the eight deviations...
Profit and Business - 12/19/2018
The actions GM is taking is meant to increase the automakers profits and strengthen its core business while it doubles investment in autonomous and battery-electric vehicles by 2020. GM is anticipated to launch an all new profitable EV platform in 20...
Reject of the Month - Error code 111 - 12/19/2018
... Card Date was exceeded. On the 14th of May, 2018, a customer dropped their 2017 Chevrolet Silverado off at their local dealership for repair. The customer noticed that oil was leaking from the vehicle. The repairing technician found that both of...
Control Module Programming - 12/19/2018
... displays in SPS after a successful programming event. The technician must accurately and legibly document the code(s) on the job card. Transactions with duplicate, inaccurate, or missing Warranty Claim Codes are subject to debit. Entry of an invalid...
Flush Codes - 12/19/2018
... or torque converter replacement, or internal transmission repair. Technicians should continue to document the TransFlow code in the correction comments of the job card whenever the flush and flow test procedure is used....
Transmission Flush Code - 12/19/2018
... with job cards dated and/or submitted on or after December 1, 2018. The previous policy of documenting the flush code in the flush code dependency field of the warranty transaction is no longer a requirement. The message states that recent studies...
Reprogramming Events - 11/29/2018
Technicians must accurately and legibly document the WCC on job cards for every SPS reprogramming event. It is a best practice to capture the WCC either through a picture or printing the code and attaching it to the job card. This practice will help ensure...
Unavailable Original Equipment Part - 01/21/2019
... or any other vehicle service paid for in part, or full, by GM. The service agent must clearly document on the job card the circumstances surrounding why non-GM parts were used. The customer must be provided with written disclosure, prior to the sale...
Fastener Specs - 10/24/2018
... easily and quickly accessed after selecting the service manual feature in Service Information. The document provides the various Single Use Non-Threaded Fasteners, Single Use Threaded Fasteners, and Reusable Threaded Fasteners. The reference tables provide...
Diagnostic Time Reminder - 11/29/2018
The additional labor allowance should be used with the understanding that not all claims will require a full hour of diagnosis time. Technician documentation must support the diagnostic steps and repair performed.
CAC & PET - 12/19/2018
If CAC contacts the dealer on the customer’s behalf for reimbursement of a customer pay repair, the dealer would run the PET at warranty rates. The Policy Tool will provide the dealer with the guidance for the available reimbursement amount. The...
New Vehicle Damage - 08/20/2018
... Concealed damage is typically not detected during the initial walk around and, if found, is documented on the Letter of Notification (LON). Concealed damage may include damage/dent/bent driveshaft or propshaft or damage to the inner sides of the whe...
September 2018 Recall Update - 08/20/2018
... and insert into the vehicle owner manual. Safety Recall 18155: Driver’s Side Power Window Switch Inoperative: Certain 2014-2017 Chevrolet Express (built through 6/21/2016) and GMC Savana (built through 6/17/2016) vehicles equipped with power...
Grocery Delivery Pilot - 07/23/2018
... app. Kroger states that customers will be given an access code to open the Nuro vehicle’s doors upon arrival at their home. Announcement of the pilot market is anticipated in the near future....
Transmission Flush Code - 07/23/2018
... pipes. The machine will generate a unique flow code after the completion of the test that must be documented on the job card. Reminder: Each code is unique, the machine will not display the same code more than once....
Reject of the Month - 05/22/2018
... from policy. The following is a synopsis of the deviations. If the PET claim total does not match the transaction total, at warranty rates, the PET should be corrected. After correction, confirm that the customer was charged the appropriate amount...
Top 10 Warranty Deviations (That Can Lead to a Chargeback) - 06/25/2018
... App is a listing of the top ten policy and procedures deviations. The ten topics listed represent what the audit staff sees most often as non-compliant when they look at dealership’s warranty job cards. 1. No customer signature. If service advisors...
TransFlow Process - 05/22/2018
The Transmission Fluid Cooler Flow Test and Flushing document (ID 4117048) provides the cooler flow check and flushing steps, machine set-up, the minimum flow rate chart for both a steel TOC and aluminum TOC, back flush procedure, forward flush, flow...
Other Labor Hours - 05/22/2018
... OLH requested. Management must also validate that the technician’s comments and time ticket documentation supports the time requested. Service management authorization for OLH is required prior to the first transaction submissio...
Choosing the Correct Labor Operation for Consequential Damage Repairs - 03/26/2018
... that the correct labor operation is selected. Labor operation and causal part selection tells GM what has failed and allows for improvement in future design, engineering, and supplier choices. Consequential damage claims, where one part fails and causes...
New Vehicle Damage - Inspection - 03/26/2018
... end. Complete the inspection by looking under the hood and finally in the interior of the vehicle. Document all areas of damage using the appropriate damage code on the EPOD/Deliver Receipt....
EL-50313 Update - 02/20/2018
... transaction submissions rejecting for battery replacements with outdated tester software version documented. The latest software is available through GlobalConnect by clicking on Essential Tools-Software Updates on the Service page. ...
Job Card Dates - 12/21/2017
Parts (cost/percent markup) and labor rates used to calculate pricing is based on the Repair Completion Date that is documented on the job card. The labor time associated with the labor operation submitted is based on published time on the Job Card Open...
PQC Requirements - 01/22/2018
All dealers are required to retain documentation to support engine and transmission assembly replacement, including component diagnosis, Cost Comparison Worksheet, and validation that the vehicle has factory calibrations. This information must be included...
Mixed Materials Strategy - 02/20/2018
... safety, and function. The majority of the weight savings on the fourth generation Silverado comes from the pickup’s frame and body. All exterior swing panels (doors, hood, and tailgate) are made of aluminum, while fixed panels (the fenders, roof,...
Marketplace App - 02/20/2018
... to save time and make everything from the daily commute to family vacations easier. The app lets you order food, make restaurant and hotel reservations, and find gas stations from behind the wheel. Two million drivers already have cars equipped with...
GM Authorization - 02/20/2018
... Agent self auth limits or 243: Reject xxx cannot be authorized and must be corrected. What are some of the reasons that the WSC rejects the claim back to the service agent for further review? 1. Unjustified expenses, such as other labor hours,...
The UAW - 09/22/2020
The UAW is moving past the auto industry, now breaking into a new industry, postdoctoral researchers from Columbia University. The Detroit based union known for fighting to protect pay and benefits of hourly factory workers employed by Ford, General Motors,...
2021 Cadillac Escalade - 11/25/2020
... mounted on the dash that lights up as drivers approach, etching in the headlight, piping in the door, and Cadillac signatures at the base of the infotainment screen and on the wheels....
August 2020 Recall Update - 07/30/2020
... could detach from the pickup bed while driving. The recall affects certain 2019 Chevrolet Silverado 1500 LD (New Model), GMC Sierra 1500 LD (New Model), and 2020 Chevrolet Silverado 1500 LD, GMC Sierra 1500 LD trucks with an accessory tonneau-rear compartment...
Empowerment - 06/23/2020
... authorization is complete, the technician has punched on/off the job card, separate time documentation is present for add on lines, variable diagnostic time, and/or requests for OLH, punch time is supported and identified by the technician, 3 C’s...
Wiring Systems and Power Management: - 06/23/2020
... specific wiring repairs. Technicians may also refer to the Master Electrical Component List document in SI as a resource. ...
OnTRAC Renew & Switch - 05/29/2020
... 30 days, it’s no longer considered a rental and the Graves Amendment will not apply, putting your dealership at financial risk. The Graves Amendment provides that a motor vehicle rental or leasing company cannot be held liable under state or local...
Missing PDI Add Times - 04/29/2020
... these labor times, a new resource is available in the Warranty Administration Resource Center. The document is titled “US and Canada Missing LPO Add Time Allowances” and is available within the Claims Submission Resources tab under Submitting...
TAC - 04/29/2020
... the ability to communicate back and forth with the technician through DCM, with all communication documented in DCM. To ensure technicians receive TAC responses, either each technician will need a unique email address or the dealership may elect to set...
E-Labor Operation - 05/28/2020
... illuminated when the vehicle comes into the service department, nothing differently needs to be done to help the service team identify warranty coverage. If the light was not on, the claim must not be submitted with an E-labor operation. Important...
Open Recalls - 05/28/2020
... hard to stay ahead of the spring rush, take advantage of this time to complete all open recalls on your courtesy transportation and inventory vehicles. Performing the open recalls now provides the dealership with incoming warranty dollars, work for the...
Pickup Trucks - 05/29/2020
The highly lucrative truck segment dominated by Ford Motor Co, GM, and Fiat Chrysler Automobiles has outsold passenger cars by more than 17,000 units in April according to market research. Full-size truck models alone accounted for more than 40% of GM,...
... app. Kroger states that customers will be given an access code to open the Nuro vehicle’s doors upon arrival at their home. Announcement of the pilot market is anticipated in the near future....
Transmission Flush Code - 07/23/2018
... pipes. The machine will generate a unique flow code after the completion of the test that must be documented on the job card. Reminder: Each code is unique, the machine will not display the same code more than once....
Reject of the Month - 05/22/2018
... from policy. The following is a synopsis of the deviations. If the PET claim total does not match the transaction total, at warranty rates, the PET should be corrected. After correction, confirm that the customer was charged the appropriate amount...
Top 10 Warranty Deviations (That Can Lead to a Chargeback) - 06/25/2018
... App is a listing of the top ten policy and procedures deviations. The ten topics listed represent what the audit staff sees most often as non-compliant when they look at dealership’s warranty job cards. 1. No customer signature. If service advisors...
TransFlow Process - 05/22/2018
The Transmission Fluid Cooler Flow Test and Flushing document (ID 4117048) provides the cooler flow check and flushing steps, machine set-up, the minimum flow rate chart for both a steel TOC and aluminum TOC, back flush procedure, forward flush, flow...
Other Labor Hours - 05/22/2018
... OLH requested. Management must also validate that the technician’s comments and time ticket documentation supports the time requested. Service management authorization for OLH is required prior to the first transaction submissio...
Choosing the Correct Labor Operation for Consequential Damage Repairs - 03/26/2018
... that the correct labor operation is selected. Labor operation and causal part selection tells GM what has failed and allows for improvement in future design, engineering, and supplier choices. Consequential damage claims, where one part fails and causes...
New Vehicle Damage - Inspection - 03/26/2018
... end. Complete the inspection by looking under the hood and finally in the interior of the vehicle. Document all areas of damage using the appropriate damage code on the EPOD/Deliver Receipt....
EL-50313 Update - 02/20/2018
... transaction submissions rejecting for battery replacements with outdated tester software version documented. The latest software is available through GlobalConnect by clicking on Essential Tools-Software Updates on the Service page. ...
Job Card Dates - 12/21/2017
Parts (cost/percent markup) and labor rates used to calculate pricing is based on the Repair Completion Date that is documented on the job card. The labor time associated with the labor operation submitted is based on published time on the Job Card Open...
PQC Requirements - 01/22/2018
All dealers are required to retain documentation to support engine and transmission assembly replacement, including component diagnosis, Cost Comparison Worksheet, and validation that the vehicle has factory calibrations. This information must be included...
Mixed Materials Strategy - 02/20/2018
... safety, and function. The majority of the weight savings on the fourth generation Silverado comes from the pickup’s frame and body. All exterior swing panels (doors, hood, and tailgate) are made of aluminum, while fixed panels (the fenders, roof,...
Marketplace App - 02/20/2018
... to save time and make everything from the daily commute to family vacations easier. The app lets you order food, make restaurant and hotel reservations, and find gas stations from behind the wheel. Two million drivers already have cars equipped with...
GM Authorization - 02/20/2018
... Agent self auth limits or 243: Reject xxx cannot be authorized and must be corrected. What are some of the reasons that the WSC rejects the claim back to the service agent for further review? 1. Unjustified expenses, such as other labor hours,...
The UAW - 09/22/2020
The UAW is moving past the auto industry, now breaking into a new industry, postdoctoral researchers from Columbia University. The Detroit based union known for fighting to protect pay and benefits of hourly factory workers employed by Ford, General Motors,...
2021 Cadillac Escalade - 11/25/2020
... mounted on the dash that lights up as drivers approach, etching in the headlight, piping in the door, and Cadillac signatures at the base of the infotainment screen and on the wheels....
August 2020 Recall Update - 07/30/2020
... could detach from the pickup bed while driving. The recall affects certain 2019 Chevrolet Silverado 1500 LD (New Model), GMC Sierra 1500 LD (New Model), and 2020 Chevrolet Silverado 1500 LD, GMC Sierra 1500 LD trucks with an accessory tonneau-rear compartment...
Empowerment - 06/23/2020
... authorization is complete, the technician has punched on/off the job card, separate time documentation is present for add on lines, variable diagnostic time, and/or requests for OLH, punch time is supported and identified by the technician, 3 C’s...
Wiring Systems and Power Management: - 06/23/2020
... specific wiring repairs. Technicians may also refer to the Master Electrical Component List document in SI as a resource. ...
OnTRAC Renew & Switch - 05/29/2020
... 30 days, it’s no longer considered a rental and the Graves Amendment will not apply, putting your dealership at financial risk. The Graves Amendment provides that a motor vehicle rental or leasing company cannot be held liable under state or local...
Missing PDI Add Times - 04/29/2020
... these labor times, a new resource is available in the Warranty Administration Resource Center. The document is titled “US and Canada Missing LPO Add Time Allowances” and is available within the Claims Submission Resources tab under Submitting...
TAC - 04/29/2020
... the ability to communicate back and forth with the technician through DCM, with all communication documented in DCM. To ensure technicians receive TAC responses, either each technician will need a unique email address or the dealership may elect to set...
E-Labor Operation - 05/28/2020
... illuminated when the vehicle comes into the service department, nothing differently needs to be done to help the service team identify warranty coverage. If the light was not on, the claim must not be submitted with an E-labor operation. Important...
Open Recalls - 05/28/2020
... hard to stay ahead of the spring rush, take advantage of this time to complete all open recalls on your courtesy transportation and inventory vehicles. Performing the open recalls now provides the dealership with incoming warranty dollars, work for the...
Pickup Trucks - 05/29/2020
The highly lucrative truck segment dominated by Ford Motor Co, GM, and Fiat Chrysler Automobiles has outsold passenger cars by more than 17,000 units in April according to market research. Full-size truck models alone accounted for more than 40% of GM,...
Accessories and Specialty Parts - 01/28/2020
... out the top three, with the Jeep Wrangler, Ford Mustang, Chevrolet Tahoe, Chevrolet Camaro, Dodge Challenger, Chevrolet Corvette, and the Toyota 4Runner finishing up the top ten list. ...
Emissions Failures - 01/28/2020
... causal part replaced was associated with the MIL illuminating the Emissions DTC. The DTC must be documented on the job card by the technician and entered in the Diagnostic Code field of the warranty transaction by the warranty administrator. ...
Pre-Write Up Forms - 01/28/2020
... must be attached to the job card and retained in the vehicle history folder. Estimated mileage documented on a pre-write up form requires a physical inspection of the vehicle’s actual mileage by the Service Agent. P&P Article 3.2.2...
Job Card Closeout - 01/28/2020
The complete cause and correction as documented by the technician on the shop copy must be transferred to all other copies of the job card/invoice and entered in the “Cause” and “Correction” fields in GWM at the time of first transaction...
Job Card Closeout - 01/03/2020
The complete cause and correction as documented by the technician on the shop copy of the job card must be transferred to all other copies of the job card/invoice and entered in the cause and correction fields in Global Warranty Management at the time...
Flushing Services - 03/27/2020
... If GM determines that a specific vehicle requires a supplemental service, an Authorized Service Document will be issued with a detailed service procedure....
Warranty Part Tagging - 02/27/2020
The actual tagging of warranty parts is no longer a requirement. Dealers are instructed to legibly document the job card number on the box or part, or through any other means to easily and accurately identify the correct warranty part if the part is requested...
Training - 03/27/2020
... Submitting and Reconciling, Warranty Administration Seminar, and the Warranty Process and Your Role. You also have over 70 online training videos and resources at your fingertips in the jlwarranty Online Warranty Community. Check it out! ...
Pre-Repair Authorization Program Expanded - 09/24/2019
... (CSMT) App: Steering Wheel Replacement: Labor Operation 7440130 Interior Trim - Front Side Door Trim Panel Replacement: Labor Operation 1042980- Rear Side Door Trim Panel Replacement: Labor Operation 1044260 Refer to bulletin 18-NA-306 for complete...
Educating the Team - 08/27/2019
... (Go to Forum) Member rchaney makes copies of special policies or anything that rchaney thinks would be important and helpful to the technician, service advisor, or manager and hands them out. This practice not only helps rchaney, but also saves time...
Key Codes - 12/02/2019
... at the dealership. Each KeyCode Access site user must be certain of vehicle ownership, if in doubt do not provide key code information. Key code request must never be received or provided via a fax or internet. ...
Field Action Vehicle Status Change Form - 10/23/2019
... for the current owner. Once the form has been completely filled out, it is emailed with supporting documentation to productfieldactionvehiclereport@gm.com....
Hummer EV - 12/01/2021
... able to go 329 miles on a charge, tow up to 7,500 pounds, and carry up to 1,300 pounds in its four-door cab and bed. The model will make up the first full year’s production at GM’s Factory ZERO in Detroit....
12V Battery Job Aid - 12/01/2021
A battery warranty job aid is available within the Warranty Administration Resource Center in GlobalConnect. The document is a helpful tool for addressing factory installed OE battery replacements under the New Vehicle Bumper to Bumper Warranty. Once...
Pre-Repair Authorization - 07/27/2021
... decision of Accepted, Rework, or Rejected. A Rework determination will include details supporting what the PRA specialist is requesting. If the PRA team determines that the condition is not warrantable, the decision should be provided by the dealership...
Employee Identification - 07/27/2021
When creating and submitting job cards it is a GM requirement that the dealership document the GMIN of both the service advisor who created the job card and the technician involved in the repairs/service performed. Invalid GMINs or GMINs entered for employee...
TPMS Learn - 07/27/2021
... part of the PDI process wheel installation and a tire pressure monitor system sensor learn, with documentation of the WCC required. When the learn procedure is not performed the customer may experience a TPM sensor warning message on the DIC shortly...
Advanced Design and Technology Campus - 07/27/2021
GM has plans to build a $71 million technology campus in Pasadena, CA. The campus will be double the size of its 21-year-old studio in North Hollywood. The new 8-acre campus will enable expanded advanced technology teams to accelerate its zero crashes,...
Severe Transportation Damage Guidelines - 04/29/2021
... Approval can be attained by contacting the DBC via the Support/Chat tab in GlobalConnect. You may also call the DBC at 888-414-6322. Structural Damage Area Codes - Body (Exceeding 2hr OLH): 15-Quarter Panel/Pick-Up Box-Left, 17-Quarter Panel/Pick-up...
LPO Calibrated Accessories - 04/26/2022
... LPO Accessory Labor Codes. Labor code 0590032 is still used with all other LPO accessories that don’t require programming. The calibrated accessory labor codes have a dependency field that will require the calibrated accessory SPS, Warranty Claim...
Collaboration - 04/26/2022
Work done by GM and NASA has led to the creation of robotic, grip-strengthening gloves that the space agency says could help both astronauts and assembly-line workers. The glove is called Ironhand, and is a result of years of work stemming from a collaboration...
Clock Time - 03/28/2022
... job card, but the job card had one customer pay line and two warranty lines on the same ticket, would I be debited back for the repairs? A: No, as long as the total elapsed time on the time ticket is reasonable to complete all the repairs outlined on...
Bulletin 21NA068 - 01/27/2022
Claims submitted with labor operation 6430280 Remote Control Door Lock and Theft Deterrent Transmitter Replacement must be submitted with GM Authorization for review with a picture of the Signal Detection screen attached. The policy went into effect with...
Transmission Repair Clock Time - 01/27/2022
... to support the time clocked. There may be times when your technician may already know what repair they are going to make so their first clock time is repair time. It’s also possible that the technician clocks in for repair time and quickly...
Warranty VCT's - 07/27/2022
... to GM, or are looking for a refresher. The topics include Service Agent Self Review, Warranty Documentation, Warranty Process, and Processing Warranty transactions. Reference Global Message 202206300005 for details. ...
... out the top three, with the Jeep Wrangler, Ford Mustang, Chevrolet Tahoe, Chevrolet Camaro, Dodge Challenger, Chevrolet Corvette, and the Toyota 4Runner finishing up the top ten list. ...
Emissions Failures - 01/28/2020
... causal part replaced was associated with the MIL illuminating the Emissions DTC. The DTC must be documented on the job card by the technician and entered in the Diagnostic Code field of the warranty transaction by the warranty administrator. ...
Pre-Write Up Forms - 01/28/2020
... must be attached to the job card and retained in the vehicle history folder. Estimated mileage documented on a pre-write up form requires a physical inspection of the vehicle’s actual mileage by the Service Agent. P&P Article 3.2.2...
Job Card Closeout - 01/28/2020
The complete cause and correction as documented by the technician on the shop copy must be transferred to all other copies of the job card/invoice and entered in the “Cause” and “Correction” fields in GWM at the time of first transaction...
Job Card Closeout - 01/03/2020
The complete cause and correction as documented by the technician on the shop copy of the job card must be transferred to all other copies of the job card/invoice and entered in the cause and correction fields in Global Warranty Management at the time...
Flushing Services - 03/27/2020
... If GM determines that a specific vehicle requires a supplemental service, an Authorized Service Document will be issued with a detailed service procedure....
Warranty Part Tagging - 02/27/2020
The actual tagging of warranty parts is no longer a requirement. Dealers are instructed to legibly document the job card number on the box or part, or through any other means to easily and accurately identify the correct warranty part if the part is requested...
Training - 03/27/2020
... Submitting and Reconciling, Warranty Administration Seminar, and the Warranty Process and Your Role. You also have over 70 online training videos and resources at your fingertips in the jlwarranty Online Warranty Community. Check it out! ...
Pre-Repair Authorization Program Expanded - 09/24/2019
... (CSMT) App: Steering Wheel Replacement: Labor Operation 7440130 Interior Trim - Front Side Door Trim Panel Replacement: Labor Operation 1042980- Rear Side Door Trim Panel Replacement: Labor Operation 1044260 Refer to bulletin 18-NA-306 for complete...
Educating the Team - 08/27/2019
... (Go to Forum) Member rchaney makes copies of special policies or anything that rchaney thinks would be important and helpful to the technician, service advisor, or manager and hands them out. This practice not only helps rchaney, but also saves time...
Key Codes - 12/02/2019
... at the dealership. Each KeyCode Access site user must be certain of vehicle ownership, if in doubt do not provide key code information. Key code request must never be received or provided via a fax or internet. ...
Field Action Vehicle Status Change Form - 10/23/2019
... for the current owner. Once the form has been completely filled out, it is emailed with supporting documentation to productfieldactionvehiclereport@gm.com....
Hummer EV - 12/01/2021
... able to go 329 miles on a charge, tow up to 7,500 pounds, and carry up to 1,300 pounds in its four-door cab and bed. The model will make up the first full year’s production at GM’s Factory ZERO in Detroit....
12V Battery Job Aid - 12/01/2021
A battery warranty job aid is available within the Warranty Administration Resource Center in GlobalConnect. The document is a helpful tool for addressing factory installed OE battery replacements under the New Vehicle Bumper to Bumper Warranty. Once...
Pre-Repair Authorization - 07/27/2021
... decision of Accepted, Rework, or Rejected. A Rework determination will include details supporting what the PRA specialist is requesting. If the PRA team determines that the condition is not warrantable, the decision should be provided by the dealership...
Employee Identification - 07/27/2021
When creating and submitting job cards it is a GM requirement that the dealership document the GMIN of both the service advisor who created the job card and the technician involved in the repairs/service performed. Invalid GMINs or GMINs entered for employee...
TPMS Learn - 07/27/2021
... part of the PDI process wheel installation and a tire pressure monitor system sensor learn, with documentation of the WCC required. When the learn procedure is not performed the customer may experience a TPM sensor warning message on the DIC shortly...
Advanced Design and Technology Campus - 07/27/2021
GM has plans to build a $71 million technology campus in Pasadena, CA. The campus will be double the size of its 21-year-old studio in North Hollywood. The new 8-acre campus will enable expanded advanced technology teams to accelerate its zero crashes,...
Severe Transportation Damage Guidelines - 04/29/2021
... Approval can be attained by contacting the DBC via the Support/Chat tab in GlobalConnect. You may also call the DBC at 888-414-6322. Structural Damage Area Codes - Body (Exceeding 2hr OLH): 15-Quarter Panel/Pick-Up Box-Left, 17-Quarter Panel/Pick-up...
LPO Calibrated Accessories - 04/26/2022
... LPO Accessory Labor Codes. Labor code 0590032 is still used with all other LPO accessories that don’t require programming. The calibrated accessory labor codes have a dependency field that will require the calibrated accessory SPS, Warranty Claim...
Collaboration - 04/26/2022
Work done by GM and NASA has led to the creation of robotic, grip-strengthening gloves that the space agency says could help both astronauts and assembly-line workers. The glove is called Ironhand, and is a result of years of work stemming from a collaboration...
Clock Time - 03/28/2022
... job card, but the job card had one customer pay line and two warranty lines on the same ticket, would I be debited back for the repairs? A: No, as long as the total elapsed time on the time ticket is reasonable to complete all the repairs outlined on...
Bulletin 21NA068 - 01/27/2022
Claims submitted with labor operation 6430280 Remote Control Door Lock and Theft Deterrent Transmitter Replacement must be submitted with GM Authorization for review with a picture of the Signal Detection screen attached. The policy went into effect with...
Transmission Repair Clock Time - 01/27/2022
... to support the time clocked. There may be times when your technician may already know what repair they are going to make so their first clock time is repair time. It’s also possible that the technician clocks in for repair time and quickly...
Warranty VCT's - 07/27/2022
... to GM, or are looking for a refresher. The topics include Service Agent Self Review, Warranty Documentation, Warranty Process, and Processing Warranty transactions. Reference Global Message 202206300005 for details. ...
Cause and Correction - 06/20/2022
There are a few things a technician can do to help with getting the warranty claim paid and paid correctly. Clearly documenting the cause and correction associated with the repair, and including any DTC’s, specifications, circuit numbers, test equipment...
Increased Rates for Maintenance - 07/27/2022
... rate effective on August 1, 2022. A Warranty Community Member identified a helpful document within SI providing specific RPO codes associated with the vehicle model and engine size. For example: Chevrolet Corvette 6.2L – RPO Code LT2 –...
Core Return Policies - 04/26/2022
... & Postage field of the Net Items section. From there select “Core” from the drop-down box. Print and attach the core exchange value documentation to the job card on which the transaction is being claimed. The core dollar amount can be...
Warranty and the Technician - 04/26/2022
... support for OLH and/or variable diagnostic time, accurate time punches, attaching supporting documentation (e.g. specs, WCC), to recording the ending mileage on the job card, it is all essential to a fully supported job card. ...
Original Job Card - Not Available - 05/25/2022
The dealer must be able to produce, in paper form, the original, or genuine copies of the original repair documentation. Deviations arise when the original job card is missing or a reprint is presented without service management authorization.
Forum - 07/10/2023
... it will process. I will look into why the radio button isn’t working, but it really doesn’t matter. ...
Labor time Base or ST - 06/28/2023
I'm not sure which time to use. 1GC5YLE73LF245804 Labor Op 3031530. This is a 4 door 2500 silverado. Does that mean it's "without Chassis Cab'?I don't remember seeing this before but it's been a long month. Any...
Forum - 07/06/2023
Personally I would submit it with whatever GM is in the system for who finalized it. However if that person was not active when the job card was opened that could potentially cause an issue so perhaps King1345 has the right idea. I would say if the advisor...
Forum - 08/07/2023
... operation(actually last week), I was on the phone for over an hour! They ended up telling me they would have to call back. I took the info right out of SI and even gave them the doc id of the picture of the repair. ...
Forum - 08/15/2023
Thanks for your reply. The website www.gmwpc.com does not load that is the reason for part of my question. I do have a special request on my GWM main page so I wasn't sure if I am just supposed to generate the documents the same way as other...
Forum - 10/19/2023
I have had a few at my GMC store that they used some cable operation code I didn't think would work because it doesn't come up in the job aid but it did. I don't recall the exact part or the opcode but it might be worth a shot if it gets you the time...
Forum - 10/18/2023
Ask your DVM about this. They may be able to supply you with a list of the ro's that were not dongled. That way you can see if there is a pattern with some of your advisors.
Pending time frame - 09/28/2023
Just curious what is your turn around on pending claims?Don't get me wrong I know WSC has had a major turn over, BUT when I hear some are working 60-65 hours a week 6 days a week I just am not understanding. I am told she goes in and pays the top...
Forum - 10/03/2023
I can't say much because no matter how many times I tell the process to my fleet manager (or whatever you call him) he refuses to do it and the body shop guys are even worse. I have several transportation claims that I am about to write off for lack of...
Forum - 10/16/2023
I think I heard someone say if it is X that means GM isn't even looking at you. If your ranking is a high number I wouldn't worry about it. If you want I'll trade you for a 4!
First SASR - 08/16/2023
Doing my first SASR. I've re-done all the training. Gone through some of the information on here. Starting to gather information. Anybody have any hepful hints/tips?
Forum - 09/12/2023
... this. I also have had my labor operation change to some weird labor operation that requires a doc id and I have to edit header a couple times before my labor operation sticks. Really annoying....
Forum - 04/14/2023
does it show the Savi logo on the claim when you pull it up?,,,we use Dealertrack and it does show the SAVI logo on all claims that have been scanned and then of course you can go to the Savi app and pull it up,,,,,,,but it has the potential to add tons...
Forum - 04/18/2023
Regarding timing of the dongle device scan; refer to Service P&P Article 6.2.1: Vehicle must be scanned with SAVI or approved Dongle device at the time the repair order is opened.
Forum - 04/07/2023
We are using the dongle on all vehicles that come in, customer pay and warranty. This way there should be no issues. Also the information that is provided when the Dongle is used is a great tool for our advisors and for the dispatcher to use when deciding...
Forum - 04/12/2023
... bracket causing it to fail as well which requires replacement of the muffler assembly. That would make it consequential damage so it would be OLH and parts on the pipe failure. That being said it is a real chicken or the egg situation. If the tech documents...
Forum - 05/26/2023
I would be willing to bet GM looks at this as shop supplies and they won't pay it. You can try to submit feedback on the document and see if they add a net allowance for the tape. We have not done one yet.
Forum - 06/16/2023
... are missing modules. I get a lot of these mixed up opcodes for these retrofit deals because they don't check the equipment and sometimes they don't even follow the recall that applies to the vehicle. They look them up by the words not by the number and...
Forum - 06/16/2023
we had the same concern and the tech then admitted he didnt read closely the whole bulletin,,,,these recalls that pay 2.0 hours are there for a reason and if they spend .5 doing it they are not doing it correctly.
Forum - 05/08/2023
Yep, looking at your VIN you are doing exactly what you need to do. However, I just took the liberty of looking at a '22 MY and it shows S0Y pays 1.0. Have you tried adding that to your time and submitting for it? Looks like you'd be submitting...
There are a few things a technician can do to help with getting the warranty claim paid and paid correctly. Clearly documenting the cause and correction associated with the repair, and including any DTC’s, specifications, circuit numbers, test equipment...
Increased Rates for Maintenance - 07/27/2022
... rate effective on August 1, 2022. A Warranty Community Member identified a helpful document within SI providing specific RPO codes associated with the vehicle model and engine size. For example: Chevrolet Corvette 6.2L – RPO Code LT2 –...
Core Return Policies - 04/26/2022
... & Postage field of the Net Items section. From there select “Core” from the drop-down box. Print and attach the core exchange value documentation to the job card on which the transaction is being claimed. The core dollar amount can be...
Warranty and the Technician - 04/26/2022
... support for OLH and/or variable diagnostic time, accurate time punches, attaching supporting documentation (e.g. specs, WCC), to recording the ending mileage on the job card, it is all essential to a fully supported job card. ...
Original Job Card - Not Available - 05/25/2022
The dealer must be able to produce, in paper form, the original, or genuine copies of the original repair documentation. Deviations arise when the original job card is missing or a reprint is presented without service management authorization.
Forum - 07/10/2023
... it will process. I will look into why the radio button isn’t working, but it really doesn’t matter. ...
Labor time Base or ST - 06/28/2023
I'm not sure which time to use. 1GC5YLE73LF245804 Labor Op 3031530. This is a 4 door 2500 silverado. Does that mean it's "without Chassis Cab'?I don't remember seeing this before but it's been a long month. Any...
Forum - 07/06/2023
Personally I would submit it with whatever GM is in the system for who finalized it. However if that person was not active when the job card was opened that could potentially cause an issue so perhaps King1345 has the right idea. I would say if the advisor...
Forum - 08/07/2023
... operation(actually last week), I was on the phone for over an hour! They ended up telling me they would have to call back. I took the info right out of SI and even gave them the doc id of the picture of the repair. ...
Forum - 08/15/2023
Thanks for your reply. The website www.gmwpc.com does not load that is the reason for part of my question. I do have a special request on my GWM main page so I wasn't sure if I am just supposed to generate the documents the same way as other...
Forum - 10/19/2023
I have had a few at my GMC store that they used some cable operation code I didn't think would work because it doesn't come up in the job aid but it did. I don't recall the exact part or the opcode but it might be worth a shot if it gets you the time...
Forum - 10/18/2023
Ask your DVM about this. They may be able to supply you with a list of the ro's that were not dongled. That way you can see if there is a pattern with some of your advisors.
Pending time frame - 09/28/2023
Just curious what is your turn around on pending claims?Don't get me wrong I know WSC has had a major turn over, BUT when I hear some are working 60-65 hours a week 6 days a week I just am not understanding. I am told she goes in and pays the top...
Forum - 10/03/2023
I can't say much because no matter how many times I tell the process to my fleet manager (or whatever you call him) he refuses to do it and the body shop guys are even worse. I have several transportation claims that I am about to write off for lack of...
Forum - 10/16/2023
I think I heard someone say if it is X that means GM isn't even looking at you. If your ranking is a high number I wouldn't worry about it. If you want I'll trade you for a 4!
First SASR - 08/16/2023
Doing my first SASR. I've re-done all the training. Gone through some of the information on here. Starting to gather information. Anybody have any hepful hints/tips?
Forum - 09/12/2023
... this. I also have had my labor operation change to some weird labor operation that requires a doc id and I have to edit header a couple times before my labor operation sticks. Really annoying....
Forum - 04/14/2023
does it show the Savi logo on the claim when you pull it up?,,,we use Dealertrack and it does show the SAVI logo on all claims that have been scanned and then of course you can go to the Savi app and pull it up,,,,,,,but it has the potential to add tons...
Forum - 04/18/2023
Regarding timing of the dongle device scan; refer to Service P&P Article 6.2.1: Vehicle must be scanned with SAVI or approved Dongle device at the time the repair order is opened.
Forum - 04/07/2023
We are using the dongle on all vehicles that come in, customer pay and warranty. This way there should be no issues. Also the information that is provided when the Dongle is used is a great tool for our advisors and for the dispatcher to use when deciding...
Forum - 04/12/2023
... bracket causing it to fail as well which requires replacement of the muffler assembly. That would make it consequential damage so it would be OLH and parts on the pipe failure. That being said it is a real chicken or the egg situation. If the tech documents...
Forum - 05/26/2023
I would be willing to bet GM looks at this as shop supplies and they won't pay it. You can try to submit feedback on the document and see if they add a net allowance for the tape. We have not done one yet.
Forum - 06/16/2023
... are missing modules. I get a lot of these mixed up opcodes for these retrofit deals because they don't check the equipment and sometimes they don't even follow the recall that applies to the vehicle. They look them up by the words not by the number and...
Forum - 06/16/2023
we had the same concern and the tech then admitted he didnt read closely the whole bulletin,,,,these recalls that pay 2.0 hours are there for a reason and if they spend .5 doing it they are not doing it correctly.
Forum - 05/08/2023
Yep, looking at your VIN you are doing exactly what you need to do. However, I just took the liberty of looking at a '22 MY and it shows S0Y pays 1.0. Have you tried adding that to your time and submitting for it? Looks like you'd be submitting...
Forum - 05/22/2023
... codes maybe they are just looking for a quick fix? Hard to say unless I was digging through whatever codes they are finding aside from the ones in the TSB. If these codes were not set, how would the tech know to reference this bulletin?...
Service management approval - 01/09/2024
... from customer pay to warranty. I believe the policy change sometime back that the service manager does not have to sign for this any longer. I don't seem to be able to locate any documentation on this. Does anyone know if this is the case?...
Service Bay Test - 01/22/2024
... had mentioned before about using the diesel particulate filter lop with OLH. Would love to hear what others are doing. Seems like we are doing more and more of these.Thanks, Carol...
Forum - 11/07/2023
i dont think we,,,dealers,,have access to it,,,they were not really clear on the initial communications and your rep has to pull it up,,,I dont know why since its not really sensitive info :)
Forum - 11/28/2023
Time mileage does not matter, you can submit them whenever, but only once. I find if the mileage gets too high it will require you to Hroute because the system knows that 0590032 should pay with near zero miles. I always submit for all of the LPOs at...
Forum - 12/01/2023
Thank you very much for looking, I don't see "Code G" anywhere...can anyone tell me if that just simply means I don't have that empowerment or can anyone tell me somewhere else to look?
Forum - 12/27/2023
I don't know if he technically HAS to, but I would have him put a brief explanation on just in case. Technically it is not an add line but I still do the documentation and authorizations the same.
Forum - 01/02/2024
I do the whole process. I check the loaners going out every day. Talk to the advisor and parts. Process through the dealer empowerment portal. Time consuming, but if I don't do it, we don't collect loaners over 10 days. ...
Forum - 05/03/2024
... all the weird situations to help out the others facing the same,,,GM's info is about useless,,,it doesnt address these situations in detail,,,,I have since found out there are numerous dealers who just dont submit body shop and transportation claims...
Forum - 05/03/2024
I do believe I would treat it 'almost' the same. I would still document any diagnostic documents used and grid location, if available. It is better to have it and not need it, than to need it and not have it.
Forum - 05/21/2024
Doing a parts warranty has no effect on the parts warranty. Just think of the PW on the same ticket as the car coming back weeks later. It is all based on the original installation and it makes no difference if it is 20 minutes or 1.99 years. Doing a ...
Forum - 05/24/2024
The ZPTI transaction was resubmitted for GM Authorization without the ECM as there was no technician documentation in support of its replacement. The claim was accepted for payment after review of the attached supporting documentation.
Forum - 06/03/2024
yes you should have included the paint and materials with each line,,,for instance the 1420060 has paint code AJ and if you have tri coat you add GC cost as well,,,so under the material allowance chart AJ pays 101.78 under flexible finish DOC I...
Forum - 06/03/2024
Was this done by a third pary body shop? If so you should use the sublet box and attach the invoice. If done by an in house body shop you should use the misc/net box for the paint materials.
Shorted money on Parts - 03/14/2024
... trained that i do not have to enter a dollar amount when entering parts, GM automaticlly will pay what they pay.Is there anyway or anything I can do to not keep getting shorted in parts?...
Rentals - 03/11/2024
... factor in tax so the total really comes to $44 per day. I was always told as long as the total doesn't go over $44 it doesn't matter how its billed. Anyone else have this?I am again going thru hoops with our new WSC about it. &...
Forum - 03/20/2024
See, SOMETIMES my techs read the details and seen where they didn't have to write new serial number when the RPT procedure is done... This was the major draw to even get them to download the CSMT app, on their phones.
Forum - 03/21/2024
I can't recall, but, doesn't it email them when they do it on the CMST app?I had one say he refused to download it on his phone because he didn't want GM to be able to get into his phone. *smacksforehead*
Forum - 04/24/2024
I would love to know more about this. I know that the CCL in IVH will state what catagory that the Letter covers, "Powertrain", "Brakes", HVAC", etc. But Per GCUS-9-15795 posted on 3/7/24, "the coverage selected must correlate to the customer's...
wire to wire repair for seating - 04/29/2024
... not one of the labor ops listed in the wiring bulletin for wire to wire repairs,,,does this mean you can get away without having to enter the grid location and harness routing doc id?? I didnt even know this labor op existed till he found it b...
Transportation claims with same labor op for left , right side - 04/29/2024
... run olh and put it on one line,,,and others they split it and run the same labor op # twice....soo what is the accepted way to do these and why are we seeing it done both ways??...
Super Cruise - 08/22/2022
GM plans to double its hands-free network to cover 400,000 miles of interstates and non-divided highways in the US and Canada starting later this year. That is up from about 200,000 miles of divided highways currently. The expanded mapping will roll out...
Virtual Warranty Seminars - 10/27/2022
GM has released four new virtual warranty seminars for Q4. Warranty Process, Warranty Documentation, and Processing Warranty Transactions are designed for warranty administrators and service managers that are new to their role or new to GM. The sessions...
Reject of the Month - November 2022 - 10/28/2022
... GM Service Manager. Error 122: This transaction was reviewed by a GM Service Manager and rejected. You found the correct labor operation and labor time, entered all of the necessary information, submitted for payment, and ultimately received an error...
Other Labor Hours - 02/28/2023
... amount of time claimed to GM on the transaction. Secondly, the technician’s cause of failure documentation that supports OLH must detail the steps taken to get to the source of the problem. Vague comments, such as metal throughout, are not acceptable. Tip:...
... codes maybe they are just looking for a quick fix? Hard to say unless I was digging through whatever codes they are finding aside from the ones in the TSB. If these codes were not set, how would the tech know to reference this bulletin?...
Service management approval - 01/09/2024
... from customer pay to warranty. I believe the policy change sometime back that the service manager does not have to sign for this any longer. I don't seem to be able to locate any documentation on this. Does anyone know if this is the case?...
Service Bay Test - 01/22/2024
... had mentioned before about using the diesel particulate filter lop with OLH. Would love to hear what others are doing. Seems like we are doing more and more of these.Thanks, Carol...
Forum - 11/07/2023
i dont think we,,,dealers,,have access to it,,,they were not really clear on the initial communications and your rep has to pull it up,,,I dont know why since its not really sensitive info :)
Forum - 11/28/2023
Time mileage does not matter, you can submit them whenever, but only once. I find if the mileage gets too high it will require you to Hroute because the system knows that 0590032 should pay with near zero miles. I always submit for all of the LPOs at...
Forum - 12/01/2023
Thank you very much for looking, I don't see "Code G" anywhere...can anyone tell me if that just simply means I don't have that empowerment or can anyone tell me somewhere else to look?
Forum - 12/27/2023
I don't know if he technically HAS to, but I would have him put a brief explanation on just in case. Technically it is not an add line but I still do the documentation and authorizations the same.
Forum - 01/02/2024
I do the whole process. I check the loaners going out every day. Talk to the advisor and parts. Process through the dealer empowerment portal. Time consuming, but if I don't do it, we don't collect loaners over 10 days. ...
Forum - 05/03/2024
... all the weird situations to help out the others facing the same,,,GM's info is about useless,,,it doesnt address these situations in detail,,,,I have since found out there are numerous dealers who just dont submit body shop and transportation claims...
Forum - 05/03/2024
I do believe I would treat it 'almost' the same. I would still document any diagnostic documents used and grid location, if available. It is better to have it and not need it, than to need it and not have it.
Forum - 05/21/2024
Doing a parts warranty has no effect on the parts warranty. Just think of the PW on the same ticket as the car coming back weeks later. It is all based on the original installation and it makes no difference if it is 20 minutes or 1.99 years. Doing a ...
Forum - 05/24/2024
The ZPTI transaction was resubmitted for GM Authorization without the ECM as there was no technician documentation in support of its replacement. The claim was accepted for payment after review of the attached supporting documentation.
Forum - 06/03/2024
yes you should have included the paint and materials with each line,,,for instance the 1420060 has paint code AJ and if you have tri coat you add GC cost as well,,,so under the material allowance chart AJ pays 101.78 under flexible finish DOC I...
Forum - 06/03/2024
Was this done by a third pary body shop? If so you should use the sublet box and attach the invoice. If done by an in house body shop you should use the misc/net box for the paint materials.
Shorted money on Parts - 03/14/2024
... trained that i do not have to enter a dollar amount when entering parts, GM automaticlly will pay what they pay.Is there anyway or anything I can do to not keep getting shorted in parts?...
Rentals - 03/11/2024
... factor in tax so the total really comes to $44 per day. I was always told as long as the total doesn't go over $44 it doesn't matter how its billed. Anyone else have this?I am again going thru hoops with our new WSC about it. &...
Forum - 03/20/2024
See, SOMETIMES my techs read the details and seen where they didn't have to write new serial number when the RPT procedure is done... This was the major draw to even get them to download the CSMT app, on their phones.
Forum - 03/21/2024
I can't recall, but, doesn't it email them when they do it on the CMST app?I had one say he refused to download it on his phone because he didn't want GM to be able to get into his phone. *smacksforehead*
Forum - 04/24/2024
I would love to know more about this. I know that the CCL in IVH will state what catagory that the Letter covers, "Powertrain", "Brakes", HVAC", etc. But Per GCUS-9-15795 posted on 3/7/24, "the coverage selected must correlate to the customer's...
wire to wire repair for seating - 04/29/2024
... not one of the labor ops listed in the wiring bulletin for wire to wire repairs,,,does this mean you can get away without having to enter the grid location and harness routing doc id?? I didnt even know this labor op existed till he found it b...
Transportation claims with same labor op for left , right side - 04/29/2024
... run olh and put it on one line,,,and others they split it and run the same labor op # twice....soo what is the accepted way to do these and why are we seeing it done both ways??...
Super Cruise - 08/22/2022
GM plans to double its hands-free network to cover 400,000 miles of interstates and non-divided highways in the US and Canada starting later this year. That is up from about 200,000 miles of divided highways currently. The expanded mapping will roll out...
Virtual Warranty Seminars - 10/27/2022
GM has released four new virtual warranty seminars for Q4. Warranty Process, Warranty Documentation, and Processing Warranty Transactions are designed for warranty administrators and service managers that are new to their role or new to GM. The sessions...
Reject of the Month - November 2022 - 10/28/2022
... GM Service Manager. Error 122: This transaction was reviewed by a GM Service Manager and rejected. You found the correct labor operation and labor time, entered all of the necessary information, submitted for payment, and ultimately received an error...
Other Labor Hours - 02/28/2023
... amount of time claimed to GM on the transaction. Secondly, the technician’s cause of failure documentation that supports OLH must detail the steps taken to get to the source of the problem. Vague comments, such as metal throughout, are not acceptable. Tip:...
Choosing the Correct Labor Operation - 01/24/2023
When customers bring their vehicles to your dealership for repair, they relay to the service advisors what their vehicle is doing, or not doing. It is the responsibility of the service advisor to listen to those concerns, decide if the concern is a single...
Battery Transaction Error - 02/28/2023
... error message 880: Battery Warranty Code is incorrect number of digits, it is advised to first double check the warranty code. Dealers receive the message when the warranty code is less than 15 digits (GR8) or 20 digits (DCBS). Corrected warranty codes...
GM Authorization - 02/28/2023
... Agent self auth limits or 243: Reject xxx cannot be authorized and must be corrected. What are some of the reasons that the WSC rejects the claim back to the service agent for further review? 1. Unjustified expenses, such as other labor hours,...
Buick Buy Out - 01/24/2023
GM has offered to buy out Buick dealers that don’t want to invest in adding electric vehicle chargers and other tools necessary to sell and service electric vehicles as the brand transitions to all-electric by 2030. Acceptance of the buy out offer...
Job Card Closeout - 04/25/2023
Before closeout of the job card, the odometer ending mileage must be recorded and transferred from the technician shop copy to all copies of the job card. The job card open and close dates entered in GWM must be substantiated by job card documentation....
Job Card Date - 04/25/2023
Parts (cost/percent markup) and labor rates used to calculate pricing is based on the Repair Completion Date that is documented on the job card. The labor time associated with the labor operation submitted is based on published time on the job card Open...
Spring Clean Up - 03/23/2023
... winter days are now in the past; warmer temps and spring sunshine is just around the corner. What comes to mind now that the days are becoming nicer? Spring cleaning! Open up the windows and doors, sweep out the winter cobwebs and get ready for...
Fluid Leak Analysis - 11/29/2023
When supported by technician documentation, GM allows a variable allowance of 0.1-0.5 hrs to perform a fluid leak analysis. The appropriate amount of time is claimed in the Additional Time field of the transaction for the labor code submitted for the...
Transportation Damage Coding - 12/26/2023
... a damage code for each incidence of damage, even when it is the same panel, or a repair that would overlap. For example, if both the front bumper and the grille have sustained damage, there needs to be a damage code for both the front bumper and the...
Service Information Functionality - 11/29/2023
... cases where the Bulletin Number Search is not working for certain bulletins/campaigns, search by Document ID if known, or enter the VIN or year/make/model on the home page and find bulletins/campaigns under the Service Manual/Bulletins sections. In cases...
New Vehicle Tire Warranty Program - 11/29/2023
... in the LTG for the appropriate labor time based on the vehicle being repaired. The “What is Not Covered” section of the bulletin has been updated to include the following Note: Goodwill Tools are not eligible to compensate or pay for...
Service Management Approval Requirements - 12/26/2023
... signature authorizing the performance of the repair and there is an add on repair, management would have to sign, date, time and explain twice; once for the missing signature and again for the add on repair. These three situations are also the only time...
Transportation Transactions - 07/25/2023
... line per damage area, not per damage code. Sublet repair expenses must be equal to or less than what the cost would otherwise be if the dealer technician performed the repair. Sublet invoices must show body labor, paint labor and materials, and...
BIN - 09/26/2023
... Recall Replacement Parts Warranty Information, provides an important note associated with job card documentation and service high voltage battery replacements. The replacement high voltage battery identification number (BIN) must be captured by the technician...
Warranty Resource Center - 09/26/2023
... contained within the WRC including Warranty Expense Management. This tile contains several helpful documents under the two documents, Job Card Review Tools and Service Agent Analysis Summary Report Information. Check out the “SASR Transaction Report”...
95/5 Metric - 10/26/2023
... job card completed date is accurate will help dealers meet the standard. Review technician time documentation for accuracy. Ensure that the correct completion date is entered on the job card and submitted to GM for claim payment. ...
Continental Tire Recall - 10/26/2023
... the Continental Product Service Information Bulletin, PSIB 09-23, that relates to the recall. The document provides detail on how to identify a recall tire, how to replace the tire, return of recall tire, and reimbursement. ...
OLH Empowerment - 07/30/2024
OLH empowerment level may be viewed on the Empowerment tab of the Service Agent Profile in GWM. Regardless of empowerment level, service management authorization requirements apply as well as required job card documentation.
Job Card Final Closeout - 07/30/2024
Before closeout of the job card, the odometer ending mileage must be recorded and transferred from the technician shop copy to all copies of the job card. Job card open and close dates entered in GWM must be substantiated by job card documentation. Service...
Forum - 11/06/2024
what happened to the auto pdi payments... i have a ton. did i miss a message on these, have sierras, hummers encores etc..all 25 model year. i have gone in and applied for them with no issues but whats going on?
Forum - 11/13/2024
We also had this issue here in California. Apparently they found out that the system updates were being done. Once all of them were updated things have been okay. (Fingers crossed) I have been having to have the manager sign off on the hardcopy,...
Error Message 872 - 10/31/2024
... above 98% earned dealer empowerment to self-authorize transactions rejecting with error 872, dongle vehicle data is required for this transaction and not received). Dealers that met the achievement have earned or retained the empowerment for Q4 2024....
November 2024 Recall Update - 10/31/2024
... Cadillac CT4, CT5, Escalade, Escalade ESV, 2023 Chevrolet Corvette, 2023-24 Chevrolet Silverado 1500, 2024 Silverado 2500HD/3500HD, 2023-24 Suburban, Tahoe, GMC Sierra 1500, 2024 Sierra 2500HD/3500HD, and 2024 GMC Yukon vehicles. Customer Satisfaction...
95/5 & Repair Completion Dates - 09/26/2024
Always double check the repair completion date when submitting a transaction. The Repair Completion Date field in GWM automatically defaults to the job card open date. Some DMS may default to the job card invoice date. It may be necessary to manually...
BrightDrop - 03/23/2024
Effective March 1, 2024, BrightDrop Service and Parts Policies and Procedures documents have been integrated into both the Service P&P and Parts P&P documents. Language has been added clarifying that cross-line warranty repairs are only allowed...
When customers bring their vehicles to your dealership for repair, they relay to the service advisors what their vehicle is doing, or not doing. It is the responsibility of the service advisor to listen to those concerns, decide if the concern is a single...
Battery Transaction Error - 02/28/2023
... error message 880: Battery Warranty Code is incorrect number of digits, it is advised to first double check the warranty code. Dealers receive the message when the warranty code is less than 15 digits (GR8) or 20 digits (DCBS). Corrected warranty codes...
GM Authorization - 02/28/2023
... Agent self auth limits or 243: Reject xxx cannot be authorized and must be corrected. What are some of the reasons that the WSC rejects the claim back to the service agent for further review? 1. Unjustified expenses, such as other labor hours,...
Buick Buy Out - 01/24/2023
GM has offered to buy out Buick dealers that don’t want to invest in adding electric vehicle chargers and other tools necessary to sell and service electric vehicles as the brand transitions to all-electric by 2030. Acceptance of the buy out offer...
Job Card Closeout - 04/25/2023
Before closeout of the job card, the odometer ending mileage must be recorded and transferred from the technician shop copy to all copies of the job card. The job card open and close dates entered in GWM must be substantiated by job card documentation....
Job Card Date - 04/25/2023
Parts (cost/percent markup) and labor rates used to calculate pricing is based on the Repair Completion Date that is documented on the job card. The labor time associated with the labor operation submitted is based on published time on the job card Open...
Spring Clean Up - 03/23/2023
... winter days are now in the past; warmer temps and spring sunshine is just around the corner. What comes to mind now that the days are becoming nicer? Spring cleaning! Open up the windows and doors, sweep out the winter cobwebs and get ready for...
Fluid Leak Analysis - 11/29/2023
When supported by technician documentation, GM allows a variable allowance of 0.1-0.5 hrs to perform a fluid leak analysis. The appropriate amount of time is claimed in the Additional Time field of the transaction for the labor code submitted for the...
Transportation Damage Coding - 12/26/2023
... a damage code for each incidence of damage, even when it is the same panel, or a repair that would overlap. For example, if both the front bumper and the grille have sustained damage, there needs to be a damage code for both the front bumper and the...
Service Information Functionality - 11/29/2023
... cases where the Bulletin Number Search is not working for certain bulletins/campaigns, search by Document ID if known, or enter the VIN or year/make/model on the home page and find bulletins/campaigns under the Service Manual/Bulletins sections. In cases...
New Vehicle Tire Warranty Program - 11/29/2023
... in the LTG for the appropriate labor time based on the vehicle being repaired. The “What is Not Covered” section of the bulletin has been updated to include the following Note: Goodwill Tools are not eligible to compensate or pay for...
Service Management Approval Requirements - 12/26/2023
... signature authorizing the performance of the repair and there is an add on repair, management would have to sign, date, time and explain twice; once for the missing signature and again for the add on repair. These three situations are also the only time...
Transportation Transactions - 07/25/2023
... line per damage area, not per damage code. Sublet repair expenses must be equal to or less than what the cost would otherwise be if the dealer technician performed the repair. Sublet invoices must show body labor, paint labor and materials, and...
BIN - 09/26/2023
... Recall Replacement Parts Warranty Information, provides an important note associated with job card documentation and service high voltage battery replacements. The replacement high voltage battery identification number (BIN) must be captured by the technician...
Warranty Resource Center - 09/26/2023
... contained within the WRC including Warranty Expense Management. This tile contains several helpful documents under the two documents, Job Card Review Tools and Service Agent Analysis Summary Report Information. Check out the “SASR Transaction Report”...
95/5 Metric - 10/26/2023
... job card completed date is accurate will help dealers meet the standard. Review technician time documentation for accuracy. Ensure that the correct completion date is entered on the job card and submitted to GM for claim payment. ...
Continental Tire Recall - 10/26/2023
... the Continental Product Service Information Bulletin, PSIB 09-23, that relates to the recall. The document provides detail on how to identify a recall tire, how to replace the tire, return of recall tire, and reimbursement. ...
OLH Empowerment - 07/30/2024
OLH empowerment level may be viewed on the Empowerment tab of the Service Agent Profile in GWM. Regardless of empowerment level, service management authorization requirements apply as well as required job card documentation.
Job Card Final Closeout - 07/30/2024
Before closeout of the job card, the odometer ending mileage must be recorded and transferred from the technician shop copy to all copies of the job card. Job card open and close dates entered in GWM must be substantiated by job card documentation. Service...
Forum - 11/06/2024
what happened to the auto pdi payments... i have a ton. did i miss a message on these, have sierras, hummers encores etc..all 25 model year. i have gone in and applied for them with no issues but whats going on?
Forum - 11/13/2024
We also had this issue here in California. Apparently they found out that the system updates were being done. Once all of them were updated things have been okay. (Fingers crossed) I have been having to have the manager sign off on the hardcopy,...
Error Message 872 - 10/31/2024
... above 98% earned dealer empowerment to self-authorize transactions rejecting with error 872, dongle vehicle data is required for this transaction and not received). Dealers that met the achievement have earned or retained the empowerment for Q4 2024....
November 2024 Recall Update - 10/31/2024
... Cadillac CT4, CT5, Escalade, Escalade ESV, 2023 Chevrolet Corvette, 2023-24 Chevrolet Silverado 1500, 2024 Silverado 2500HD/3500HD, 2023-24 Suburban, Tahoe, GMC Sierra 1500, 2024 Sierra 2500HD/3500HD, and 2024 GMC Yukon vehicles. Customer Satisfaction...
95/5 & Repair Completion Dates - 09/26/2024
Always double check the repair completion date when submitting a transaction. The Repair Completion Date field in GWM automatically defaults to the job card open date. Some DMS may default to the job card invoice date. It may be necessary to manually...
BrightDrop - 03/23/2024
Effective March 1, 2024, BrightDrop Service and Parts Policies and Procedures documents have been integrated into both the Service P&P and Parts P&P documents. Language has been added clarifying that cross-line warranty repairs are only allowed...
Other Labor Hours - 02/26/2024
... amount of time claimed to GM on the transaction. Secondly, the technician’s cause of failure documentation that supports OLH must detail the steps taken to get to the source of the problem. Vague comments, such as metal throughout, are not acceptable. And,...
Frigid Weather and an EV - 02/26/2024
... electric vehicle pain point, it can deplete the EV battery and slow charging times. Also, the US doesn’t have enough public chargers to give drivers confidence in finding a station when they need it. On average EVs lose about 30% of their range...
Forum - 10/01/2024
... as normal but when submitting the recall enter in the Net/Misc the the dollar amount to what is your reimburstment amount. I would also attatch as much documention as possible. My SM and I have been struggling ourself. Because of the dollar amount,...
Forum - 09/21/2024
... a claim where the gateway module was done and then the radio shows as blocked but USB was done. Would this still go under the LOP for 1.0 hrs?...
Forum - 09/16/2024
... and some time run on it then maybe but I would expect a detailed description of the road test, what was attempted and heard, then a physical visual inspection including removal of the wheels and checking hardware, fasteners, and the pads/shoes with detailed...
Special Coverage Front Pipe - 08/26/2024
Hi allI was wondering what others are doing when submitting for this special coverage N242445280 for the front pipe and then also finding that the muffler brackets are also broken and that needs to be replaced. Since this is a special coverage I...
Forum - 09/04/2024
I never use saved charts or tables if I can help it. Too many moving parts and random changes. If SI doesn't say P I don't process it. IVH is supposed to be the source for coverage and SI the verification as to what is covered.
Forum - 08/20/2024
I had one I sent for review and it rejected yesterday. You need 3 codes, one for the Serial Data Gateway, one for the Radio, and one for the Radio USB. My tech's keep telling me that radio is up to date and it doesn't need to be done, I tell them to print...
Forum - 08/22/2024
I heard back from the powers that be ( at JL Warranty ) that if you have an Add On for recharge the system you need a slip for supporting docs to back it up. But then our WSC rep said no freon no slip,,,,soo waiting to see how this plays ...
WHEN IS AC SLIP FOR 1234YF FREON NECESSARY - 08/16/2024
IF A LABOR OP HAS AN ADD ON FOR CHARGING THE SYSTEM, DO YOU HAVE TO ATTACH AN AC SLIP ( 1234YF ) TO PROVE YOU DID IT? SOME PEOPLE SAY IF YOU DONT CHARGE OUT ANY FREON YOU DONT NEED A SLIP?
Forum - 06/28/2024
I always make sure to print whatever directions the WSC gives me so if anything happens in the future I was just following directions.
Dealertrack update? - 09/16/2022
Early this morning I went in to submit claims all was fine... just now I went in and BAM screens have changed and instead of doing "accept" then download it gives you a tab to submit right off the bat. Anyone else see/have this today?
Can I claim OLH? - 09/16/2022
Wondering if I can claim OLH on a front side door adjustment? Sent to my body shop to adjust a customers 22 eqniox passenger front door, turned out to be pretty extensive.. Can I claim OLH on lapor op 1411232? thanks!!
Forum - 09/06/2022
While separate and distinguishable time punch documentation is not required for the variable additional labor time for cleaning/inspecting it is a best practice to continue to document technician time (for example, in those cases where it is necessary...
Forum - 07/26/2022
... I touched on above were: The CPO maintenance opcodes appear to be totally restructured based on what I see in the tables, this causes me concern about upcoming submissions being correct and paying or rejecting due to what looks like a mistake If GM...
Forum - 06/17/2022
upon further investigation and calling,,,our rep is trying to get it paid,,,with us obviously providing the supporting documentation. the trouble is that the reps dont like to get involved with transport claims but nobody else will touch it,,,so...
Forum - 07/07/2022
I understand your frustration. For decades I've adhered to just what's in writing. But, I've also decided to pick my battles. The FAQ's in 22-NA-070 also state that if the tech uses the RPT, the serial numbers do not need to be documented. Our rep...
Forum - 07/06/2022
... through the DMS do not upload into global? It's a separate submission process? Or are you saying they don't appear in the global until the next day after downloading them? ...
Forum - 07/18/2022
... some repairs?. I was always told the rental is compliant when the tech 1st punches (meaning they wouldn't pay me for a weeks rental if the tech was to busy for 5 days before he even got to look at the vehicle and start his 1st punch) Also I had a recent...
Forum - 05/31/2022
... if required. The admin allowance is all put in the admin field. As far as our DMS we do not put in on the repair order, but it is noted manually. The allowance is done internally when the claim is paid. But this is how our dealership...
Forum - 01/17/2022
... i found that is a prescription for problems. its better to do an estimate first and see what GM will allow for on the PET,,,,one for each panel,,,and then you know where you stand. sometimes i tell them we can cover one panel,,,(using the...
Service Bay Test Labor Op? - 02/22/2022
... Bay Test. Explanation of this is on doc 5190537. I am wondering if anyone else has had this and what labor op you used. The only thing I can come up with is CCND. Thanks for any info....
Working capital assistance in my case for Bolts - 02/02/2022
Can anyone direct me to any doc's, videos, or information concerning applying for working capitol assistance. I have tried to submit for a Bolt to become familiar with the process my claim shows submitted and paid but didn't ever let me enter a dollar...
Forum - 10/19/2022
... frustrating. Also they tend to read directly from the manuals which I'm quite capable of doing (and have probably just done previous to contacting them). I'd estimate one in 20 times they have helped me but it's certainly my last resort!...
Empowerment Portal - 11/30/2022
... Is this who reviews sumissions because I don't know how to contact her. Any help would be appreciated. ...
... amount of time claimed to GM on the transaction. Secondly, the technician’s cause of failure documentation that supports OLH must detail the steps taken to get to the source of the problem. Vague comments, such as metal throughout, are not acceptable. And,...
Frigid Weather and an EV - 02/26/2024
... electric vehicle pain point, it can deplete the EV battery and slow charging times. Also, the US doesn’t have enough public chargers to give drivers confidence in finding a station when they need it. On average EVs lose about 30% of their range...
Forum - 10/01/2024
... as normal but when submitting the recall enter in the Net/Misc the the dollar amount to what is your reimburstment amount. I would also attatch as much documention as possible. My SM and I have been struggling ourself. Because of the dollar amount,...
Forum - 09/21/2024
... a claim where the gateway module was done and then the radio shows as blocked but USB was done. Would this still go under the LOP for 1.0 hrs?...
Forum - 09/16/2024
... and some time run on it then maybe but I would expect a detailed description of the road test, what was attempted and heard, then a physical visual inspection including removal of the wheels and checking hardware, fasteners, and the pads/shoes with detailed...
Special Coverage Front Pipe - 08/26/2024
Hi allI was wondering what others are doing when submitting for this special coverage N242445280 for the front pipe and then also finding that the muffler brackets are also broken and that needs to be replaced. Since this is a special coverage I...
Forum - 09/04/2024
I never use saved charts or tables if I can help it. Too many moving parts and random changes. If SI doesn't say P I don't process it. IVH is supposed to be the source for coverage and SI the verification as to what is covered.
Forum - 08/20/2024
I had one I sent for review and it rejected yesterday. You need 3 codes, one for the Serial Data Gateway, one for the Radio, and one for the Radio USB. My tech's keep telling me that radio is up to date and it doesn't need to be done, I tell them to print...
Forum - 08/22/2024
I heard back from the powers that be ( at JL Warranty ) that if you have an Add On for recharge the system you need a slip for supporting docs to back it up. But then our WSC rep said no freon no slip,,,,soo waiting to see how this plays ...
WHEN IS AC SLIP FOR 1234YF FREON NECESSARY - 08/16/2024
IF A LABOR OP HAS AN ADD ON FOR CHARGING THE SYSTEM, DO YOU HAVE TO ATTACH AN AC SLIP ( 1234YF ) TO PROVE YOU DID IT? SOME PEOPLE SAY IF YOU DONT CHARGE OUT ANY FREON YOU DONT NEED A SLIP?
Forum - 06/28/2024
I always make sure to print whatever directions the WSC gives me so if anything happens in the future I was just following directions.
Dealertrack update? - 09/16/2022
Early this morning I went in to submit claims all was fine... just now I went in and BAM screens have changed and instead of doing "accept" then download it gives you a tab to submit right off the bat. Anyone else see/have this today?
Can I claim OLH? - 09/16/2022
Wondering if I can claim OLH on a front side door adjustment? Sent to my body shop to adjust a customers 22 eqniox passenger front door, turned out to be pretty extensive.. Can I claim OLH on lapor op 1411232? thanks!!
Forum - 09/06/2022
While separate and distinguishable time punch documentation is not required for the variable additional labor time for cleaning/inspecting it is a best practice to continue to document technician time (for example, in those cases where it is necessary...
Forum - 07/26/2022
... I touched on above were: The CPO maintenance opcodes appear to be totally restructured based on what I see in the tables, this causes me concern about upcoming submissions being correct and paying or rejecting due to what looks like a mistake If GM...
Forum - 06/17/2022
upon further investigation and calling,,,our rep is trying to get it paid,,,with us obviously providing the supporting documentation. the trouble is that the reps dont like to get involved with transport claims but nobody else will touch it,,,so...
Forum - 07/07/2022
I understand your frustration. For decades I've adhered to just what's in writing. But, I've also decided to pick my battles. The FAQ's in 22-NA-070 also state that if the tech uses the RPT, the serial numbers do not need to be documented. Our rep...
Forum - 07/06/2022
... through the DMS do not upload into global? It's a separate submission process? Or are you saying they don't appear in the global until the next day after downloading them? ...
Forum - 07/18/2022
... some repairs?. I was always told the rental is compliant when the tech 1st punches (meaning they wouldn't pay me for a weeks rental if the tech was to busy for 5 days before he even got to look at the vehicle and start his 1st punch) Also I had a recent...
Forum - 05/31/2022
... if required. The admin allowance is all put in the admin field. As far as our DMS we do not put in on the repair order, but it is noted manually. The allowance is done internally when the claim is paid. But this is how our dealership...
Forum - 01/17/2022
... i found that is a prescription for problems. its better to do an estimate first and see what GM will allow for on the PET,,,,one for each panel,,,and then you know where you stand. sometimes i tell them we can cover one panel,,,(using the...
Service Bay Test Labor Op? - 02/22/2022
... Bay Test. Explanation of this is on doc 5190537. I am wondering if anyone else has had this and what labor op you used. The only thing I can come up with is CCND. Thanks for any info....
Working capital assistance in my case for Bolts - 02/02/2022
Can anyone direct me to any doc's, videos, or information concerning applying for working capitol assistance. I have tried to submit for a Bolt to become familiar with the process my claim shows submitted and paid but didn't ever let me enter a dollar...
Forum - 10/19/2022
... frustrating. Also they tend to read directly from the manuals which I'm quite capable of doing (and have probably just done previous to contacting them). I'd estimate one in 20 times they have helped me but it's certainly my last resort!...
Empowerment Portal - 11/30/2022
... Is this who reviews sumissions because I don't know how to contact her. Any help would be appreciated. ...
Forum - 12/29/2022
When this has happened to me I send it up for auth with a copy of the VIS showing it states open and when the program was done. I don't think its fair when they do this. I make them pay us.
Forum - 12/14/2022
We don't break down parts and labor on first maintenance or CPO maintenance. We file the allowed amount under Net Miscellaneous with LOF/RT for the description to the right of the amount.
Forum - 03/16/2023
Interesting. I assume they have a spreadsheet for this recall being performed OTA, I don't really know what to make of that. 🤬😡😡 Here's some angry emojis for you. I'm also assuming you attached the IVH showing open field action, printout...
Forum - 03/16/2023
I tw our factory rep and he too is disgusted by the way GM handles these. We are asked to go to the moon and document everything we do and they cant record the OA event on the system,,,,humbug!! GM is grossly incompetent when its time for...
NEW ADD ON REQUIREMENT PER GM P&P,,,DEBIT ITEM - 03/23/2023
... scope Printout, whichever is applicable.JUST FLASHING A BUNCH OF CODES FM EADVISOR WONT WORK,,,YOU NEED THE SUPPORTING DOC INFO NOTED ABOVE PER THE AUDIT STAFF ...
Forum - 02/24/2023
Her words were that it only pays 1.2 to replace. There was nothing on her side noting the repair. IF we had done this in house there would be OLH without a shadow of a doubt.
Forum - 03/09/2023
... pulls the summary reports and does it all himself. I offered to do it for him but he seems to like whatever he is doing. I will try to find the "GM way" and post you a map to get there but I am having issues with global right now ...
Forum - 03/16/2023
... in their story ahead of time then you should be fine. But I agree with you it is hard to know just what tiny little thing may cause it to reject until it does....
Forum - 03/10/2023
this is a major item that probably 50% of the authorizations are not being done correctly,,,,this needs special attention from JL. I as well ran into flak over this and had to produce a variety of docs to prove my case, but it makes sense...
Forum - 01/19/2023
... knew but they said nothing to us. I just had a simple CCND kick on a Silverado 903 so my guess is whatever they did to mess up Trailblazer is now fixed and they have screwed up the trucks somehow....
Forum - 02/02/2023
... not breaking it down. I did H-route it that is the only way to get around it. I knew it would have to be h-routed, but not for sublet. It was for the consequential damage to the carpets with OLH. ...
PDI/Battery - 02/04/2021
... that time still included in the PDI time and no additional time for the tech? Would love to hear what others are doing.Thanks, Carol ...
Forum - 03/17/2021
... failure, thats non-serviceable internally. I had a tech, who retired a few years back, say that what usually comes apart (likely suspect) is something he called a stator... He said the vane breaks on it, then it starts going thru fibers and scoring plates....
Forum - 12/29/2020
We scan all of our repair orders. You need to include any required documents, complete. Anything that gets stapled to the ticket gets scanned here. We use CDK and it is very handy to have quick access to all the original documents in DSDA.
Forum - 10/02/2020
Off the top of my head, I'm not sure what training has to be done for recalls or PDI's. But, for higher skills repairs it is. I had one claim with OLH being requested reject becaue the technician had not completed adequate training in the repair...
Warranty reject percentage/ warranty adm pay - 09/10/2020
... when the credit memo came it had all these submissions as rejects. I'm trying to figure out what is average to get back with my supervisor. In order to get a better bonus I have to be 5% or lower. Whats is yall's reject percent? Thank...
Forum - 06/29/2020
... and eliminates any deviation concerns. Depending on the dollars of the excessive parts, and what they were needed for, a possible parts authorization would be needed along with the policy authorization code. We do have $500 to use at our...
Forum - 06/23/2020
Doesn't sound like the tech is testing it right and just throwing parts at the car. If purge and vent were both bad you'd get a lot more than a large leak code. Should be 2 lines because they are related to the symptom the customer brought it in...
Forum - 05/04/2021
... is an op code to use vs if the dealer actually does the programming. I could be wrong but that's what i see....
2020 Vette with engine LT2 1st oil change, - 06/01/2021
... has their oil change, the transfilter is replaced. $205 or $275?shows $275 in SI using doc id 5532254, but using Warranty Admin Resource Center under the Dealer Program Guides "Included Maintenance programs" for the model year it says $2...
wiring repair labor operations and required additional information - 06/09/2021
... print a one page sheet for technicians, about the bulletin 10-00-89-005 in Warranty Community, can you please let me know where I go to get this download? Thank you for your time Jennifer...
Early bird envelopes - 05/24/2021
Last week during some down time I was either on here or in P&P and maybe I was dreaming .... who knows...Did I read somewhere that the envelope doesnt have to be fully filled out? IE vin, phone # etc by the customer?But the concerns do...
Forum - 05/06/2021
Wait for the repair. If you do a CCND then a repair you can be setting yourself up for issues. Get time punches and documentation on the original RO, reference it when the vehicle comes back for a repair and add the time and dye to the new claim. Print...
Forum - 08/05/2021
... the OLH flagging to me/service manager for approval. But then I have one advisor who pays them whatever and I do end up backflagging them sometimes, but that's actually been improving because the techs started coming to me first. Our claims are...
Paint repair 50/50 goodwill - 06/21/2021
Hello,My body shop has sent me an email stating GM would cover 50% of a paint repair. The hood and roof were painted, 2 claims? I fear if 2 claims are submitted, GM will only pay 50% on one of the claims. Any help would be greatly appreciated! I...
When this has happened to me I send it up for auth with a copy of the VIS showing it states open and when the program was done. I don't think its fair when they do this. I make them pay us.
Forum - 12/14/2022
We don't break down parts and labor on first maintenance or CPO maintenance. We file the allowed amount under Net Miscellaneous with LOF/RT for the description to the right of the amount.
Forum - 03/16/2023
Interesting. I assume they have a spreadsheet for this recall being performed OTA, I don't really know what to make of that. 🤬😡😡 Here's some angry emojis for you. I'm also assuming you attached the IVH showing open field action, printout...
Forum - 03/16/2023
I tw our factory rep and he too is disgusted by the way GM handles these. We are asked to go to the moon and document everything we do and they cant record the OA event on the system,,,,humbug!! GM is grossly incompetent when its time for...
NEW ADD ON REQUIREMENT PER GM P&P,,,DEBIT ITEM - 03/23/2023
... scope Printout, whichever is applicable.JUST FLASHING A BUNCH OF CODES FM EADVISOR WONT WORK,,,YOU NEED THE SUPPORTING DOC INFO NOTED ABOVE PER THE AUDIT STAFF ...
Forum - 02/24/2023
Her words were that it only pays 1.2 to replace. There was nothing on her side noting the repair. IF we had done this in house there would be OLH without a shadow of a doubt.
Forum - 03/09/2023
... pulls the summary reports and does it all himself. I offered to do it for him but he seems to like whatever he is doing. I will try to find the "GM way" and post you a map to get there but I am having issues with global right now ...
Forum - 03/16/2023
... in their story ahead of time then you should be fine. But I agree with you it is hard to know just what tiny little thing may cause it to reject until it does....
Forum - 03/10/2023
this is a major item that probably 50% of the authorizations are not being done correctly,,,,this needs special attention from JL. I as well ran into flak over this and had to produce a variety of docs to prove my case, but it makes sense...
Forum - 01/19/2023
... knew but they said nothing to us. I just had a simple CCND kick on a Silverado 903 so my guess is whatever they did to mess up Trailblazer is now fixed and they have screwed up the trucks somehow....
Forum - 02/02/2023
... not breaking it down. I did H-route it that is the only way to get around it. I knew it would have to be h-routed, but not for sublet. It was for the consequential damage to the carpets with OLH. ...
PDI/Battery - 02/04/2021
... that time still included in the PDI time and no additional time for the tech? Would love to hear what others are doing.Thanks, Carol ...
Forum - 03/17/2021
... failure, thats non-serviceable internally. I had a tech, who retired a few years back, say that what usually comes apart (likely suspect) is something he called a stator... He said the vane breaks on it, then it starts going thru fibers and scoring plates....
Forum - 12/29/2020
We scan all of our repair orders. You need to include any required documents, complete. Anything that gets stapled to the ticket gets scanned here. We use CDK and it is very handy to have quick access to all the original documents in DSDA.
Forum - 10/02/2020
Off the top of my head, I'm not sure what training has to be done for recalls or PDI's. But, for higher skills repairs it is. I had one claim with OLH being requested reject becaue the technician had not completed adequate training in the repair...
Warranty reject percentage/ warranty adm pay - 09/10/2020
... when the credit memo came it had all these submissions as rejects. I'm trying to figure out what is average to get back with my supervisor. In order to get a better bonus I have to be 5% or lower. Whats is yall's reject percent? Thank...
Forum - 06/29/2020
... and eliminates any deviation concerns. Depending on the dollars of the excessive parts, and what they were needed for, a possible parts authorization would be needed along with the policy authorization code. We do have $500 to use at our...
Forum - 06/23/2020
Doesn't sound like the tech is testing it right and just throwing parts at the car. If purge and vent were both bad you'd get a lot more than a large leak code. Should be 2 lines because they are related to the symptom the customer brought it in...
Forum - 05/04/2021
... is an op code to use vs if the dealer actually does the programming. I could be wrong but that's what i see....
2020 Vette with engine LT2 1st oil change, - 06/01/2021
... has their oil change, the transfilter is replaced. $205 or $275?shows $275 in SI using doc id 5532254, but using Warranty Admin Resource Center under the Dealer Program Guides "Included Maintenance programs" for the model year it says $2...
wiring repair labor operations and required additional information - 06/09/2021
... print a one page sheet for technicians, about the bulletin 10-00-89-005 in Warranty Community, can you please let me know where I go to get this download? Thank you for your time Jennifer...
Early bird envelopes - 05/24/2021
Last week during some down time I was either on here or in P&P and maybe I was dreaming .... who knows...Did I read somewhere that the envelope doesnt have to be fully filled out? IE vin, phone # etc by the customer?But the concerns do...
Forum - 05/06/2021
Wait for the repair. If you do a CCND then a repair you can be setting yourself up for issues. Get time punches and documentation on the original RO, reference it when the vehicle comes back for a repair and add the time and dye to the new claim. Print...
Forum - 08/05/2021
... the OLH flagging to me/service manager for approval. But then I have one advisor who pays them whatever and I do end up backflagging them sometimes, but that's actually been improving because the techs started coming to me first. Our claims are...
Paint repair 50/50 goodwill - 06/21/2021
Hello,My body shop has sent me an email stating GM would cover 50% of a paint repair. The hood and roof were painted, 2 claims? I fear if 2 claims are submitted, GM will only pay 50% on one of the claims. Any help would be greatly appreciated! I...
Forum - 07/01/2021
... Did he road test it? Did he duplicate the concern? How did he isolate it to the front or rear? What other components did he inspect to ensure that there were no other possible causes from the "brake noise" inspection procedure in SI? The icing on the...
Forum - 07/09/2021
... a DMA state the story needed to be enough, but simple enough, for the vehicle owner to understand what we did to their vehicle....
Forum - 12/29/2021
... I was NOT able to find anything in print showing that CPO is paying the new rates. SI doc 5532254 is NOT updated with new rates for CPO. So, who knows?? ...
Forum - 09/01/2021
... came out. They were just submitted after the July 26th revision. The old version told you to use the labor op in the labor time guide. Those labor ops had base time for the brake pad replacement and had add time to refinish one...
Same visit part warranty - 09/23/2021
We have a vehicle where we replaced a battery. Once the new battery was installed the vehicle would still not start. We tested that battery with gr* and it failed the testing so we part warrantied the battery and put a second battery in. ...
Forum - 10/20/2021
A shuttle log is not a policy requirement. The shuttle must be documented on the customer signed copy of the job card. Check out our Shuttle Stamp as an easy way to document a one or two way shuttle. Click the following link to view the stamp on the jlwarranty...
Part Failures during the Same Repair Visit? - 09/30/2021
... transaction line. Example: An ECM will not reprogram and a second module is required. Two modules would be charged out to the same repair line with an explanation of the additional part. If a part fails upon installation during a customer pay repair,...
Forum - 11/29/2018
I have always done the labor code lookup. I for one, don't want to rely on the advisors to do it because they're either always busy, or do not have the experience with the warranty claim submission process.
Forum - 08/13/2018
Before 9/9/2017, the bulletin could be done outside b-b. We had done 3 before that, without issue. When the 4th one rejected, i contacted wsm and was informed of the cutoff being b-b
Forum - 08/15/2018
... your unique scenario, and without a product (vehicle make, model, year) specific bulletin, I would recommend thorough documentation on the job card supporting the repair, including the need for windshield replacement....
Forum - 02/11/2019
Both codes can be documented in the Cause/Correction field of the transaction, but include the code associated with the Recovered/Charged result in the Comments section of the transaction. Document the code in its entirety.
Forum - 02/13/2019
Thanks for that Document ID. How would I find that if I was to search for it without the ID number? How did you find it? I find it very difficult to find documents in SI.
Missing Owners Manuals - 02/18/2019
... them first before submitting the claims? I have never done this process before. Thank you for any direction....
Missing Owners Manuals - 02/18/2019
... order them first before submitting the claims? I have never done this process before.Thank you for any direction....
Forum - 03/20/2018
... back and we were paid for the repair. I know that you are talking a regular ol' ZREG, but, I would think that it would be done in the same way. JMO...
Forum - 02/28/2018
... inspection), or other supporting documentation. The explanation must specifically describe what the service manager saw or verified upon inspection or road test. Multiple additional concerns must each contain this approval. The customer must be contacted...
Not Allowed to Submit Part Product Line... - 07/25/2018
... see that line 32 is for accessories. I guess my question is, since it doesn't go through GM, how would we handle this claim?...
Forum - 06/20/2018
We have Reynolds, and when I asked them about attaching documents they seemed to have no clue what I was talking about! It turns out that there is a box to check to attach documents, but it's grey and does nothing. Anything that needs attachment...
Missing: SPS Claim Code for Submission - 06/25/2018
... back to repogram the frontal airbag again just for the sake of getting this five digit code? Thank you in advance! ...
test your knowledge quiz for July - 07/16/2018
I got a question wrong on the July quiz because I trusted the answer on the test your knowledge page at the back of the newsletter instead of double checking the answer in the article. MY BAD....hope this doesn't happen to anyone else. It says the...
Forum - 08/08/2018
If you can get the transaction to pending, after a few hours (or at least it takes a few hours for mine to appear) you should be able to go into GWM and "search transactions". Click on the transaction you want to attach documents to and about midway down...
Forum - 08/01/2018
... reject rate I might gamble on this one and submit it with the add time added to the base time for whatever adjustments were made. Either that or contact your WSC rep or DBC for more information as to whether or not the required alignment is included...
Forum - 05/17/2018
... be provided through the parts supplier. Any expenses related to the repair would be handled inside whatever policies the aftermarket provide has. I think kristen is saying you might have some wiggle room if the part was installed as the result of a GM...
Forum - 05/08/2018
... manual drop-down menu that loosely goes through the steps. I feel in this situation that it would have been helpful....
Forum - 05/31/2018
... time to drain and fill the fuel. It doesn't say that in the bulletin pulled up in SI, but if you do a search on Global for 18159 and choose the second document, open the bulletin listed there as a PDF, it says it. Umm okay, that's not how...
... Did he road test it? Did he duplicate the concern? How did he isolate it to the front or rear? What other components did he inspect to ensure that there were no other possible causes from the "brake noise" inspection procedure in SI? The icing on the...
Forum - 07/09/2021
... a DMA state the story needed to be enough, but simple enough, for the vehicle owner to understand what we did to their vehicle....
Forum - 12/29/2021
... I was NOT able to find anything in print showing that CPO is paying the new rates. SI doc 5532254 is NOT updated with new rates for CPO. So, who knows?? ...
Forum - 09/01/2021
... came out. They were just submitted after the July 26th revision. The old version told you to use the labor op in the labor time guide. Those labor ops had base time for the brake pad replacement and had add time to refinish one...
Same visit part warranty - 09/23/2021
We have a vehicle where we replaced a battery. Once the new battery was installed the vehicle would still not start. We tested that battery with gr* and it failed the testing so we part warrantied the battery and put a second battery in. ...
Forum - 10/20/2021
A shuttle log is not a policy requirement. The shuttle must be documented on the customer signed copy of the job card. Check out our Shuttle Stamp as an easy way to document a one or two way shuttle. Click the following link to view the stamp on the jlwarranty...
Part Failures during the Same Repair Visit? - 09/30/2021
... transaction line. Example: An ECM will not reprogram and a second module is required. Two modules would be charged out to the same repair line with an explanation of the additional part. If a part fails upon installation during a customer pay repair,...
Forum - 11/29/2018
I have always done the labor code lookup. I for one, don't want to rely on the advisors to do it because they're either always busy, or do not have the experience with the warranty claim submission process.
Forum - 08/13/2018
Before 9/9/2017, the bulletin could be done outside b-b. We had done 3 before that, without issue. When the 4th one rejected, i contacted wsm and was informed of the cutoff being b-b
Forum - 08/15/2018
... your unique scenario, and without a product (vehicle make, model, year) specific bulletin, I would recommend thorough documentation on the job card supporting the repair, including the need for windshield replacement....
Forum - 02/11/2019
Both codes can be documented in the Cause/Correction field of the transaction, but include the code associated with the Recovered/Charged result in the Comments section of the transaction. Document the code in its entirety.
Forum - 02/13/2019
Thanks for that Document ID. How would I find that if I was to search for it without the ID number? How did you find it? I find it very difficult to find documents in SI.
Missing Owners Manuals - 02/18/2019
... them first before submitting the claims? I have never done this process before. Thank you for any direction....
Missing Owners Manuals - 02/18/2019
... order them first before submitting the claims? I have never done this process before.Thank you for any direction....
Forum - 03/20/2018
... back and we were paid for the repair. I know that you are talking a regular ol' ZREG, but, I would think that it would be done in the same way. JMO...
Forum - 02/28/2018
... inspection), or other supporting documentation. The explanation must specifically describe what the service manager saw or verified upon inspection or road test. Multiple additional concerns must each contain this approval. The customer must be contacted...
Not Allowed to Submit Part Product Line... - 07/25/2018
... see that line 32 is for accessories. I guess my question is, since it doesn't go through GM, how would we handle this claim?...
Forum - 06/20/2018
We have Reynolds, and when I asked them about attaching documents they seemed to have no clue what I was talking about! It turns out that there is a box to check to attach documents, but it's grey and does nothing. Anything that needs attachment...
Missing: SPS Claim Code for Submission - 06/25/2018
... back to repogram the frontal airbag again just for the sake of getting this five digit code? Thank you in advance! ...
test your knowledge quiz for July - 07/16/2018
I got a question wrong on the July quiz because I trusted the answer on the test your knowledge page at the back of the newsletter instead of double checking the answer in the article. MY BAD....hope this doesn't happen to anyone else. It says the...
Forum - 08/08/2018
If you can get the transaction to pending, after a few hours (or at least it takes a few hours for mine to appear) you should be able to go into GWM and "search transactions". Click on the transaction you want to attach documents to and about midway down...
Forum - 08/01/2018
... reject rate I might gamble on this one and submit it with the add time added to the base time for whatever adjustments were made. Either that or contact your WSC rep or DBC for more information as to whether or not the required alignment is included...
Forum - 05/17/2018
... be provided through the parts supplier. Any expenses related to the repair would be handled inside whatever policies the aftermarket provide has. I think kristen is saying you might have some wiggle room if the part was installed as the result of a GM...
Forum - 05/08/2018
... manual drop-down menu that loosely goes through the steps. I feel in this situation that it would have been helpful....
Forum - 05/31/2018
... time to drain and fill the fuel. It doesn't say that in the bulletin pulled up in SI, but if you do a search on Global for 18159 and choose the second document, open the bulletin listed there as a PDF, it says it. Umm okay, that's not how...
Recalls that are open but Expire with Base Warranty? - 06/07/2019
... We've done this because we have to clear the recall to be able to sell the vehicle. What are our other options to get these recalls closed?...
Forum - 06/10/2019
When performing a wiring or connector repair a document id and grid location is required. Submission directions can be found in Document 10-00-89-005h. Hope this will help you.
LPO'S BEING ADDED ON - 06/11/2019
... that are also supposed to be added to the PDI claim (They are under the vehicles build, but it doesn't say 'dealer installed' next to them)This claim is rejecting due to being excessive labor.? Help? With RPO (CTD) To Install Moveable...
Forum - 06/12/2019
... reject the cargo lamp time. one of my stores just bills the cargo lamp to the unit and so I don't worry about submitting the cargo lamp on theirs any more. i do try it at my other store and leave the RO open until I see if it pays. ...
Customer Pay TO Parts Warranty - 08/01/2019
... pay line should there be punches with times on them or is it okay for the punches to just have what was done within the job.The warranty line punches are the actual punches from the time clock completely compliant. But I was not sure how the customer...
Forum - 07/17/2019
... I added my freon & dye cheat sheet with formula, part number & price and the rpo code you shared...
Forum - 06/24/2019
One of my advisors mentioned this, Friday. If I am off the lot, they will try that before chasing me down lol. I rarely use it, as I have had several things backfire, or nothing done at all, from them. Anything we may be able to help with?
PDI's paid to another dealer - 03/14/2019
HiWhat processes do others use when you receive a vehicle, do the PDI but the autopay has gone to another dealership. Do you request the other dealer to charge it back and then claim it? I know we've done this before for both receiving and giving. If...
Forum - 03/13/2019
I would use the labor op for the painting of the front side door outer panel. Then depending on the severity whether it would be under the partial or full color or refinish. The removal of the items would be considered as OLH since they needed to be removed...
Forum - 03/14/2019
JUST USE LTG FOR WHATEVER MODEL YEAR, I DO A SEARCH FOR 0600723 AND ALL THE MAINTENANCE CODES ARE LISTED THERE THAT PERTAIN TO THAT MODEL YEAR.
Forum - 02/21/2019
... to go over the repairs that they don't want to pay the labor on and tell me why and explain to us what we need to do to get my guys paid for what they are doing....
hybrid battery - 05/01/2019
what's the warranty if bought new and installed though the service department Format: Article
Forum - 04/01/2019
... mind at less than half of that. Our process right now is mostly me putting a sticky note on what's wrong with an RO and giving all of them to the Service Manager at the end of the day. He reviews/corrects/gives to shop foreman as necessary. ...
Printing the GM Warranty Process Flow - 04/02/2019
... support, but that didn't work. They suggested I get with my IT department. That would be great if we had one.Warranty Administration Resource Center - Policy and Procedure Compliance - Top Compliance Reminders - GM Warranty Process Flow....
Forum - 04/04/2019
... little bit of learning how to correctly submit warranties through Service Merchandising, but once you get the hang of it, you can get them done within minutes. You can also even upload attachments as soon as you submit them to GWM. ...
Hotel Expense 0600015 - 09/24/2019
... expense is 0600015 and I assume the dollar amount goes in the "customer reimbursement" field, but what do I put for the complaint/cause/correction? For example, the one I'm working on had transmission repairs. Should I put those notes in...
Forum - 10/01/2019
The information is listed within bullet 23 of the Policy Evaluation Tool Overview and FAQ document. To find the document, perform a search for "policy evaluation tool overview" in GlobalConnect.
Forum - 10/02/2019
I agree. I am still confused even after reading reading the document. So do we cover the special policy after the customer warranty has expired. We have also been told not to override the PET. I do understand that we need to reimburse the customer if...
Forum - 09/06/2019
The information re: Keyless Entry (or other remote transmitter/receiver batteries)* is found within the "What's Not Covered" section of the Owner Manual. *Consumable battery covered up to 12 months only.
Forum - 12/03/2019
... > View Transaction Summary Report > select either daily, or weekly. Monthly gives you a huge spreadsheet! I go in the Daily and scroll down to the Processed Transaction Summary and staple that days claims i processed the previous day....
Forum - 01/07/2020
... code M (rollback) to the subsequent transaction with the accurate mileage. Provide documentation in the comments field of the transaction supporting the odometer discrepancy (e.g. mileage was documented incorrectly on the recall transaction, job card...
Forum - 01/02/2020
we have a new admin coming into our store, i have done ours the past two years of doing it. just trying to get a general consensus if the parts departments helps out at all with it
Forum - 12/19/2019
I would think it would be the one who completes the MPVI, but I think it is up to the dealer. I know it was stated that they can charge back a claim, if it is not documented and correct. If it is in for LOF/ROTATION/MPVI, our oil change guys used to capture...
Forum - 02/17/2020
In order to "add this to the build" for warranty", look in you LTG for whatever vehicle it was installed on, EX: 2020 Chev. Silverado. look in general information. delaer installed gm accessory installation. find the accessory that was installed. In this...
JL Warranty Stamps - 02/24/2020
... Replacement, since we have to have serial numbers for engines and transfer cases too. So, if you ever doubted that there was someone on the other end listening, doubt no more!! In a matter of hours, they had thanked me for my suggestion and I had the...
... We've done this because we have to clear the recall to be able to sell the vehicle. What are our other options to get these recalls closed?...
Forum - 06/10/2019
When performing a wiring or connector repair a document id and grid location is required. Submission directions can be found in Document 10-00-89-005h. Hope this will help you.
LPO'S BEING ADDED ON - 06/11/2019
... that are also supposed to be added to the PDI claim (They are under the vehicles build, but it doesn't say 'dealer installed' next to them)This claim is rejecting due to being excessive labor.? Help? With RPO (CTD) To Install Moveable...
Forum - 06/12/2019
... reject the cargo lamp time. one of my stores just bills the cargo lamp to the unit and so I don't worry about submitting the cargo lamp on theirs any more. i do try it at my other store and leave the RO open until I see if it pays. ...
Customer Pay TO Parts Warranty - 08/01/2019
... pay line should there be punches with times on them or is it okay for the punches to just have what was done within the job.The warranty line punches are the actual punches from the time clock completely compliant. But I was not sure how the customer...
Forum - 07/17/2019
... I added my freon & dye cheat sheet with formula, part number & price and the rpo code you shared...
Forum - 06/24/2019
One of my advisors mentioned this, Friday. If I am off the lot, they will try that before chasing me down lol. I rarely use it, as I have had several things backfire, or nothing done at all, from them. Anything we may be able to help with?
PDI's paid to another dealer - 03/14/2019
HiWhat processes do others use when you receive a vehicle, do the PDI but the autopay has gone to another dealership. Do you request the other dealer to charge it back and then claim it? I know we've done this before for both receiving and giving. If...
Forum - 03/13/2019
I would use the labor op for the painting of the front side door outer panel. Then depending on the severity whether it would be under the partial or full color or refinish. The removal of the items would be considered as OLH since they needed to be removed...
Forum - 03/14/2019
JUST USE LTG FOR WHATEVER MODEL YEAR, I DO A SEARCH FOR 0600723 AND ALL THE MAINTENANCE CODES ARE LISTED THERE THAT PERTAIN TO THAT MODEL YEAR.
Forum - 02/21/2019
... to go over the repairs that they don't want to pay the labor on and tell me why and explain to us what we need to do to get my guys paid for what they are doing....
hybrid battery - 05/01/2019
what's the warranty if bought new and installed though the service department Format: Article
Forum - 04/01/2019
... mind at less than half of that. Our process right now is mostly me putting a sticky note on what's wrong with an RO and giving all of them to the Service Manager at the end of the day. He reviews/corrects/gives to shop foreman as necessary. ...
Printing the GM Warranty Process Flow - 04/02/2019
... support, but that didn't work. They suggested I get with my IT department. That would be great if we had one.Warranty Administration Resource Center - Policy and Procedure Compliance - Top Compliance Reminders - GM Warranty Process Flow....
Forum - 04/04/2019
... little bit of learning how to correctly submit warranties through Service Merchandising, but once you get the hang of it, you can get them done within minutes. You can also even upload attachments as soon as you submit them to GWM. ...
Hotel Expense 0600015 - 09/24/2019
... expense is 0600015 and I assume the dollar amount goes in the "customer reimbursement" field, but what do I put for the complaint/cause/correction? For example, the one I'm working on had transmission repairs. Should I put those notes in...
Forum - 10/01/2019
The information is listed within bullet 23 of the Policy Evaluation Tool Overview and FAQ document. To find the document, perform a search for "policy evaluation tool overview" in GlobalConnect.
Forum - 10/02/2019
I agree. I am still confused even after reading reading the document. So do we cover the special policy after the customer warranty has expired. We have also been told not to override the PET. I do understand that we need to reimburse the customer if...
Forum - 09/06/2019
The information re: Keyless Entry (or other remote transmitter/receiver batteries)* is found within the "What's Not Covered" section of the Owner Manual. *Consumable battery covered up to 12 months only.
Forum - 12/03/2019
... > View Transaction Summary Report > select either daily, or weekly. Monthly gives you a huge spreadsheet! I go in the Daily and scroll down to the Processed Transaction Summary and staple that days claims i processed the previous day....
Forum - 01/07/2020
... code M (rollback) to the subsequent transaction with the accurate mileage. Provide documentation in the comments field of the transaction supporting the odometer discrepancy (e.g. mileage was documented incorrectly on the recall transaction, job card...
Forum - 01/02/2020
we have a new admin coming into our store, i have done ours the past two years of doing it. just trying to get a general consensus if the parts departments helps out at all with it
Forum - 12/19/2019
I would think it would be the one who completes the MPVI, but I think it is up to the dealer. I know it was stated that they can charge back a claim, if it is not documented and correct. If it is in for LOF/ROTATION/MPVI, our oil change guys used to capture...
Forum - 02/17/2020
In order to "add this to the build" for warranty", look in you LTG for whatever vehicle it was installed on, EX: 2020 Chev. Silverado. look in general information. delaer installed gm accessory installation. find the accessory that was installed. In this...
JL Warranty Stamps - 02/24/2020
... Replacement, since we have to have serial numbers for engines and transfer cases too. So, if you ever doubted that there was someone on the other end listening, doubt no more!! In a matter of hours, they had thanked me for my suggestion and I had the...
Uber and Lyft - 02/13/2020
So my SM has adopted a policy of calling Uber and Lyft to help customers and he wants me to figure out a way to get reimbursed.I don't see anything in the courtesy transportation guidelines that indicates we can or cannot.It just says something about...
Forum - 04/06/2020
We have shortened hours and split shifts. We have 2 teams of techs working 1 week and off the next. I'm down to working just 3 days week. Work has really went down. The salesmen are in teams as well. Hope this all will go away soon. Stay safe e...
Forum - 04/06/2020
... A lot of our customer pay are from these big companies. I am thankful that i have a job but i would be lying if i didn't admit that i'm very stressed and am glad to see the day end....
GMPP - 06/27/2016
... list price on the part? We have one that my advisor says if we are using customer pay then they would've paid the 1.0 hour diagnostic fee which puts it over the deductible. I told him the repair is covered under the GMPP contract which the labor is...
Re: DEALERTRACK - 06/22/2016
... in red? then choose a 2 to fix it. Example, mileage and expiration date have to be greater than what in on your R.O. for everything to be in black. If everything is ok, click on the back button. 17. Click on the Repair Order Tab. 18. Now go down to...
Re: DEALERTRACK - 05/09/2016
Dealertrack is not warranty administrator friendly. When our dealership switched over I was doing accounts receivable and warranty admin. I will say on the accounting and payroll side of things dealertrack is better than Reynolds, but everyday I want...
Policy Calculator - 12/07/2016
Just double checking here, when you are doing 100% policy for a part that was ordered while a vehicle was within the bumper to bumper must you still perform the calculator and attach the policy calculator to the claim?
Purchased Used ? - 11/29/2016
Does anyone know how to find out if a customer bought a vehicle used? I'm asking in regards to doing policy transactions...one of the Limiting Factors is Purchased as a used vehicle (non-Certified)I don't know how to find that out??
A QUICK QUESTION RE: OLH AND THE COST COMPARISON - 10/12/2016
I was wondering if someone could tell me if olh needs to be included in the cost comparison. If we are doing a cost comparison and we dont know if there will be any olh how can it be part of the estimate, it could make a difference between replacement...
Forum - 11/02/2016
... of the owners manual missing so we ordered the customer a new one and I'm pretty sure that that is what we did as well because the part number doesn't work. I also had to use the compartment as the closest operation. I don't remember if I...
PRESSURE TEST COOLANT SYSTEM - 01/26/2017
HiI am just wondering what others are doing when they have a vehicle come in with a problem with their cooling/heating system. The tech inspects and performs a pressure test and finds no problem. Should that just be coded under CCND or can I use straight...
Forum - 01/23/2017
Change oil??? I don't think so! There is no one to cover for me when I've been out either and I'm not sure that I would want someone mucking up the works. My advisors do the best they can and then I try and double check everything before I...
Forum - 12/29/2016
... applicable in gmvis and a e2 item in ltg. PZEV-15/150,000 all emission repairs with NUG option (you may want to double check this one). Hope this helps some....
Forum - 01/18/2017
I don't get that because you can use labor op 4025942 Exhaust Particulate Filter Cleaning for doing a regen and get paid 1.1, but to replace the sensor 4025860 and do a regen you only get paid .4! Techs not going to be happy :( There's gotta be ...
Forum - 01/12/2017
... WCC printout but the items they do suggest (like Midtronics printouts and diagnostic printouts) would suggest that it would be wise and consistent to attach the WCC code. I have had recent audit where some were not attached due to printers being down...
Forum - 02/15/2017
Most will have a drop down. If you have already clicked on or entered a Labor op, then you went a step too far. The drop down will be in the upper right corner just prior to the LOP selection.
Forum - 02/16/2017
no it wouldn't let me attach anything.
Forum - 02/21/2017
... is also a great tool. Whenever in doubt, feel free to come here and ask questions...thats what I did....
Emissions Coverage Limits - 02/02/2017
... extended coverage, but for heaven's sake this is getting even more confusing! Just when you think you know something...you don't. Time for a new JL video on this too?...
STRAIGHT TIME - 02/28/2016
How am I supposed to claim straight time for a repair? For example there was a rattle noise in the drivers door, the tech verified it and removed the door panel and tightened loose mounting bolts. When looking up the lop for the door panel it only pays...
Re: Transmission diagnostic worksheet? - 08/31/2015
Do you mean the concern verification worksheets? If so, they're in Service Forms, about the 7th bar down from the top. It also lists bulletin numbers although I haven't double checked them.
Re: Product safety 14116 Electric Power Steering Assist - 08/18/2015
... but not lately..maybe your DMA can help ! [/quote] Thanks for your input. I thought that's what the WPC is for was to determine part failure upon inspection?...
Product safety 14116 Electric Power Steering Assist - 08/17/2015
... I use my self empowerment to process the claim and I've always been paid. This last instance I had done the same procedure and it came back as rejected. I'm on the west Coast so after Tom Kamm we had another gal Aaron L. who questioned everything but...
Re: GOOWILL PAYMENT REIMBURSEMENT - 11/25/2015
... Cause, and Correction fields must document the situation including the reason for the decision." What we generally do is create a repair order for documentation purposes and to attach a misc net item, then close and submit. Hopefully this is more h...
Re: new vehicle open recalls - 09/10/2015
on global connect go into your APS scroll down to service there you will find an ap for Field Action Inventory Reports for both new and used cars just download them. hope this helps you
So my SM has adopted a policy of calling Uber and Lyft to help customers and he wants me to figure out a way to get reimbursed.I don't see anything in the courtesy transportation guidelines that indicates we can or cannot.It just says something about...
Forum - 04/06/2020
We have shortened hours and split shifts. We have 2 teams of techs working 1 week and off the next. I'm down to working just 3 days week. Work has really went down. The salesmen are in teams as well. Hope this all will go away soon. Stay safe e...
Forum - 04/06/2020
... A lot of our customer pay are from these big companies. I am thankful that i have a job but i would be lying if i didn't admit that i'm very stressed and am glad to see the day end....
GMPP - 06/27/2016
... list price on the part? We have one that my advisor says if we are using customer pay then they would've paid the 1.0 hour diagnostic fee which puts it over the deductible. I told him the repair is covered under the GMPP contract which the labor is...
Re: DEALERTRACK - 06/22/2016
... in red? then choose a 2 to fix it. Example, mileage and expiration date have to be greater than what in on your R.O. for everything to be in black. If everything is ok, click on the back button. 17. Click on the Repair Order Tab. 18. Now go down to...
Re: DEALERTRACK - 05/09/2016
Dealertrack is not warranty administrator friendly. When our dealership switched over I was doing accounts receivable and warranty admin. I will say on the accounting and payroll side of things dealertrack is better than Reynolds, but everyday I want...
Policy Calculator - 12/07/2016
Just double checking here, when you are doing 100% policy for a part that was ordered while a vehicle was within the bumper to bumper must you still perform the calculator and attach the policy calculator to the claim?
Purchased Used ? - 11/29/2016
Does anyone know how to find out if a customer bought a vehicle used? I'm asking in regards to doing policy transactions...one of the Limiting Factors is Purchased as a used vehicle (non-Certified)I don't know how to find that out??
A QUICK QUESTION RE: OLH AND THE COST COMPARISON - 10/12/2016
I was wondering if someone could tell me if olh needs to be included in the cost comparison. If we are doing a cost comparison and we dont know if there will be any olh how can it be part of the estimate, it could make a difference between replacement...
Forum - 11/02/2016
... of the owners manual missing so we ordered the customer a new one and I'm pretty sure that that is what we did as well because the part number doesn't work. I also had to use the compartment as the closest operation. I don't remember if I...
PRESSURE TEST COOLANT SYSTEM - 01/26/2017
HiI am just wondering what others are doing when they have a vehicle come in with a problem with their cooling/heating system. The tech inspects and performs a pressure test and finds no problem. Should that just be coded under CCND or can I use straight...
Forum - 01/23/2017
Change oil??? I don't think so! There is no one to cover for me when I've been out either and I'm not sure that I would want someone mucking up the works. My advisors do the best they can and then I try and double check everything before I...
Forum - 12/29/2016
... applicable in gmvis and a e2 item in ltg. PZEV-15/150,000 all emission repairs with NUG option (you may want to double check this one). Hope this helps some....
Forum - 01/18/2017
I don't get that because you can use labor op 4025942 Exhaust Particulate Filter Cleaning for doing a regen and get paid 1.1, but to replace the sensor 4025860 and do a regen you only get paid .4! Techs not going to be happy :( There's gotta be ...
Forum - 01/12/2017
... WCC printout but the items they do suggest (like Midtronics printouts and diagnostic printouts) would suggest that it would be wise and consistent to attach the WCC code. I have had recent audit where some were not attached due to printers being down...
Forum - 02/15/2017
Most will have a drop down. If you have already clicked on or entered a Labor op, then you went a step too far. The drop down will be in the upper right corner just prior to the LOP selection.
Forum - 02/16/2017
no it wouldn't let me attach anything.
Forum - 02/21/2017
... is also a great tool. Whenever in doubt, feel free to come here and ask questions...thats what I did....
Emissions Coverage Limits - 02/02/2017
... extended coverage, but for heaven's sake this is getting even more confusing! Just when you think you know something...you don't. Time for a new JL video on this too?...
STRAIGHT TIME - 02/28/2016
How am I supposed to claim straight time for a repair? For example there was a rattle noise in the drivers door, the tech verified it and removed the door panel and tightened loose mounting bolts. When looking up the lop for the door panel it only pays...
Re: Transmission diagnostic worksheet? - 08/31/2015
Do you mean the concern verification worksheets? If so, they're in Service Forms, about the 7th bar down from the top. It also lists bulletin numbers although I haven't double checked them.
Re: Product safety 14116 Electric Power Steering Assist - 08/18/2015
... but not lately..maybe your DMA can help ! [/quote] Thanks for your input. I thought that's what the WPC is for was to determine part failure upon inspection?...
Product safety 14116 Electric Power Steering Assist - 08/17/2015
... I use my self empowerment to process the claim and I've always been paid. This last instance I had done the same procedure and it came back as rejected. I'm on the west Coast so after Tom Kamm we had another gal Aaron L. who questioned everything but...
Re: GOOWILL PAYMENT REIMBURSEMENT - 11/25/2015
... Cause, and Correction fields must document the situation including the reason for the decision." What we generally do is create a repair order for documentation purposes and to attach a misc net item, then close and submit. Hopefully this is more h...
Re: new vehicle open recalls - 09/10/2015
on global connect go into your APS scroll down to service there you will find an ap for Field Action Inventory Reports for both new and used cars just download them. hope this helps you
Re: Global Reset-Radio - 09/17/2015
Go into Service Information and you can either do a Document search for Doc ID 1767549 or input the proper information for your vehicle and search for the word "reset" and click on Electrical and Powertrain Controls - Labor Only - Labor Codes.
Attachments - 10/15/2014
When scanning a document to be attached to a claim. Do I save the document as a jpeg or a pdf so GM can open it. I've tried both ways and would not let me see it on my computer
Re: Just a quick check to make sure I'm not the only one losing it - 11/04/2014
... month due to this airbag recall. I thought...."I have been doing almost triple for months now"! What I find is that my beginning of the month is the worst and I know that eventually I will dig myself out. I still have my extreme moments of frustration...but...
Re: Technician Training - 06/09/2015
... to have at least the fundamentals done to complete recalls or rather have them pay and not kick on you. Otherwise I think the system will only allow them to do the warranty oil changes and PDI fluid add times. I don't have a bulletin number though. ...
Re: Admin. Time for Freight claims with WPC - 05/01/2015
Just go back into the original paid claim., do an adjustment in the adm. time. You can claim.2 for parts document only request and .3 for documents and parts. If there is a core charge involved that is submitted in the net amount, freight and postage....
bulletin PIT5313C PAINT - 05/18/2015
IS ANYONE DOING PAINT REPAIRS PER THIS BULLETIN ? PROBLEM I AM HAVING IS MY SERVICE MANAGER IS WANTING TO REPAIR BELOW THE ANTI CHIP AREA AND I HAVE NO IDEA WHAT ITS CALLED OR IS THIS PART OF THE DOOR ? ANY HELP IS APPRECIATED THANKS
Re: Closest Available Labor Operation - 07/08/2015
Kristen, that is what I told my service manager. We would've needed DMA approval for 2.9 OLH hours because it's the closest available labor operation. He did not agree, since all of the same steps were taken to replace the lamp EXCEPT actually replacing...
Re: Closest Available Labor Operation - 07/09/2015
... approval(Signature etc). I've only been doing this since 04/24/2015 and I'm quickly learning what can and cant do. Just want to properly claim it as I have had some of these come through....
"OLH cannot be included in first punch time" help - 02/09/2018
Hi,Has anyone had any success with getting approval for OLH when you only have first punch times? I've got two claims that were rejected. One says "OLH cannot be included in first/only punch time" and the other says "OLH cannot be included...
Forum - 01/26/2018
... section " ......... you can briefly describe the failure as unknown or whatever you desire to fill in. The system allows the claim to pay without selecting a failed part and you sort of just describe the failure as...
Forum - 02/06/2018
No, separate time documentation is not needed if it is truly a case of one customer concern with separate, unrelated causes. Technician documentation must clearly justify and support each of the separate repairs that originated from the one...
Reimbursements - 02/06/2018
... for repairs that turn out to be covered by an applicable warranty but they've had the work done at an independant shop. I'm looking for clarity on GM's policy on this scenario. I have an email into my WSC regarding this but haven't heard...
Forum - 12/28/2017
... to the hours being submitted for. At that point, I'd think they need to call the WSC and see what is agreeable, the authorization is not compliant if given before the job is done. ...
Forum - 12/28/2017
The way we translate the requirement is this: If you do not have a customer signature anywhere (invoice, pre-write sheet, drop envelope) management MUST sign, date & time with a reason. If you have a customer signature with "most" of the...
OIL LIFE % on MAINTENANCE CLAIMS - 01/19/2018
WHERE CAN I FIND THE POLICY THAT STATES OIL LIFE % MUST BE DOCUMENTED ON THE JOBCARD OR INVOICE? I CANNOT FIND IT IN P&P NOR DID I FIND IT IN THE WARRANTY MANUAL. BUT I KNOW I HAVE READ IT SOMEWHERE.Where can I find the policy that states...
Forum - 12/18/2017
Haven't been able to turn up a reference document for this either, although the reprogram operation for the HMI has been on restriction for some time. When submitted with GM Authorization and the proper documentation, the transaction typically is acc...
Forum - 12/19/2017
I had a question about the auto pay claims for PDIs. What does it mean when I have a dealer status of NO? I have a bunch of PDIs that have that status but the actual PDI process has not been done to the vehicle. My manager had me submit them and all came...
part warranty on service repair. - 12/21/2017
Doing a glow plug for special coverage. First glow plug installed was faulty right out of the box. unsure of proper way to document and submit for its replacement on the same job card
Forum - 10/24/2017
... If it's not considered a true added operation, do you leave it be or put something explaining what you are doing? ...
Forum - 09/14/2017
Thank you for responding...4069919 is the only one on the Powertrain Code Table...I looked at that bulletin as well, and I searched P&P also...couldn't find anything. And am gonna say the bad word again..."Why" on the Concern not duplicated...
Forum - 07/19/2017
I agree with Candy, but I'm not sure what's happening here. Was there a riot or something at warranty HQ? I'm happy to hear about these changes, but I won't hold my breath for too long, their policies are like a pendulum swinging wildly from left...
Forum - 04/19/2017
Good question! It was documented in GlobalConnect Message GCUS-9-1890, although that message expired on March 31, 2017. I have not yet found that information documented in any other GM resource.
Forum - 03/21/2017
... If a customer hasn't specifically asked to have something looked into or repaired then it would be considered an added operation. I just had a power steering rack replaced due to a leak and the tech also found that the pump had pressure below spec...
Forum - 05/17/2017
Click on resources on the top of your J&l page. Go down to warranty help cards. Scroll down until you find your free printable PDI guide.
Forum - 04/26/2017
... is closed out on the vehicle history. Technically the technician is addressing it and so I don't think there is a problem in doing it that way....
Go into Service Information and you can either do a Document search for Doc ID 1767549 or input the proper information for your vehicle and search for the word "reset" and click on Electrical and Powertrain Controls - Labor Only - Labor Codes.
Attachments - 10/15/2014
When scanning a document to be attached to a claim. Do I save the document as a jpeg or a pdf so GM can open it. I've tried both ways and would not let me see it on my computer
Re: Just a quick check to make sure I'm not the only one losing it - 11/04/2014
... month due to this airbag recall. I thought...."I have been doing almost triple for months now"! What I find is that my beginning of the month is the worst and I know that eventually I will dig myself out. I still have my extreme moments of frustration...but...
Re: Technician Training - 06/09/2015
... to have at least the fundamentals done to complete recalls or rather have them pay and not kick on you. Otherwise I think the system will only allow them to do the warranty oil changes and PDI fluid add times. I don't have a bulletin number though. ...
Re: Admin. Time for Freight claims with WPC - 05/01/2015
Just go back into the original paid claim., do an adjustment in the adm. time. You can claim.2 for parts document only request and .3 for documents and parts. If there is a core charge involved that is submitted in the net amount, freight and postage....
bulletin PIT5313C PAINT - 05/18/2015
IS ANYONE DOING PAINT REPAIRS PER THIS BULLETIN ? PROBLEM I AM HAVING IS MY SERVICE MANAGER IS WANTING TO REPAIR BELOW THE ANTI CHIP AREA AND I HAVE NO IDEA WHAT ITS CALLED OR IS THIS PART OF THE DOOR ? ANY HELP IS APPRECIATED THANKS
Re: Closest Available Labor Operation - 07/08/2015
Kristen, that is what I told my service manager. We would've needed DMA approval for 2.9 OLH hours because it's the closest available labor operation. He did not agree, since all of the same steps were taken to replace the lamp EXCEPT actually replacing...
Re: Closest Available Labor Operation - 07/09/2015
... approval(Signature etc). I've only been doing this since 04/24/2015 and I'm quickly learning what can and cant do. Just want to properly claim it as I have had some of these come through....
"OLH cannot be included in first punch time" help - 02/09/2018
Hi,Has anyone had any success with getting approval for OLH when you only have first punch times? I've got two claims that were rejected. One says "OLH cannot be included in first/only punch time" and the other says "OLH cannot be included...
Forum - 01/26/2018
... section " ......... you can briefly describe the failure as unknown or whatever you desire to fill in. The system allows the claim to pay without selecting a failed part and you sort of just describe the failure as...
Forum - 02/06/2018
No, separate time documentation is not needed if it is truly a case of one customer concern with separate, unrelated causes. Technician documentation must clearly justify and support each of the separate repairs that originated from the one...
Reimbursements - 02/06/2018
... for repairs that turn out to be covered by an applicable warranty but they've had the work done at an independant shop. I'm looking for clarity on GM's policy on this scenario. I have an email into my WSC regarding this but haven't heard...
Forum - 12/28/2017
... to the hours being submitted for. At that point, I'd think they need to call the WSC and see what is agreeable, the authorization is not compliant if given before the job is done. ...
Forum - 12/28/2017
The way we translate the requirement is this: If you do not have a customer signature anywhere (invoice, pre-write sheet, drop envelope) management MUST sign, date & time with a reason. If you have a customer signature with "most" of the...
OIL LIFE % on MAINTENANCE CLAIMS - 01/19/2018
WHERE CAN I FIND THE POLICY THAT STATES OIL LIFE % MUST BE DOCUMENTED ON THE JOBCARD OR INVOICE? I CANNOT FIND IT IN P&P NOR DID I FIND IT IN THE WARRANTY MANUAL. BUT I KNOW I HAVE READ IT SOMEWHERE.Where can I find the policy that states...
Forum - 12/18/2017
Haven't been able to turn up a reference document for this either, although the reprogram operation for the HMI has been on restriction for some time. When submitted with GM Authorization and the proper documentation, the transaction typically is acc...
Forum - 12/19/2017
I had a question about the auto pay claims for PDIs. What does it mean when I have a dealer status of NO? I have a bunch of PDIs that have that status but the actual PDI process has not been done to the vehicle. My manager had me submit them and all came...
part warranty on service repair. - 12/21/2017
Doing a glow plug for special coverage. First glow plug installed was faulty right out of the box. unsure of proper way to document and submit for its replacement on the same job card
Forum - 10/24/2017
... If it's not considered a true added operation, do you leave it be or put something explaining what you are doing? ...
Forum - 09/14/2017
Thank you for responding...4069919 is the only one on the Powertrain Code Table...I looked at that bulletin as well, and I searched P&P also...couldn't find anything. And am gonna say the bad word again..."Why" on the Concern not duplicated...
Forum - 07/19/2017
I agree with Candy, but I'm not sure what's happening here. Was there a riot or something at warranty HQ? I'm happy to hear about these changes, but I won't hold my breath for too long, their policies are like a pendulum swinging wildly from left...
Forum - 04/19/2017
Good question! It was documented in GlobalConnect Message GCUS-9-1890, although that message expired on March 31, 2017. I have not yet found that information documented in any other GM resource.
Forum - 03/21/2017
... If a customer hasn't specifically asked to have something looked into or repaired then it would be considered an added operation. I just had a power steering rack replaced due to a leak and the tech also found that the pump had pressure below spec...
Forum - 05/17/2017
Click on resources on the top of your J&l page. Go down to warranty help cards. Scroll down until you find your free printable PDI guide.
Forum - 04/26/2017
... is closed out on the vehicle history. Technically the technician is addressing it and so I don't think there is a problem in doing it that way....
Forum - 07/14/2017
... as if you remove the oil pan to fix the seal, you've ultimately done the same steps that you would do to replace the oil pan...therefore, use the replace oil pan labor op with "closest to lop used" in my comments as an explaination. I've been...
Forum - 06/22/2017
... vehicle gets picked up we must close the job card so the "days down" don't accumulate more than what it really was. My biggest frustration is repeating the same information over and over again. I can understand with very new advisors, but...
Forum - 08/17/2017
... face it, it's a pain but I've drilled it in their heads that I don't care if the CEO of GM tells you to replace an assembly, you still MUST do the cost comparison. Assemly=Cost Comparison, period. No excuses...It's a Required process and...
Forum - 08/28/2017
YOU HAVE THE MOST VALUABLE TOOL - TIME! MY TECHS DO NOT GET A SECOND OF TIME, UNTIL I HAVE ALL REQUIRED DOCUMENTATION... I WILL NOT DO THEIR JOB FOR THEM, AS I DON'T ASK THEM TO DO MINE.
Re: LABOR ONLY OPS AND LABOR DEPENDANCY FIELD - 04/12/2012
no its not you, i havent submitted anything yet off that bulletin but that happens to me sometimes on wiring repairs i look up a document number and it doesnt ask for it...has to be GM
GM Tire Program - 04/12/2012
... Install option for Tire PRA. Help! Who knows about the tire program? I hate to say I don't have a clue but in this instance I really don't....
Re: Complimentary Anniversary LOF Labor Op - 04/18/2012
I don't have Buick so I don't know about that one but couldn't the advisor ask the customer to bring in the other page or attach it to an email or something? These coupons are out of hand!
Re: GMPP and the WPC - 05/12/2012
Same here. Tag it and bag it! If you look at the actual policy for Disposition of Defective Materials in 1. 1.7.3 the first statement is " Policies covering the disposition of defective parts and materials removed from vehicles in conjunction with warranty,...
Re: WPC returns - 05/12/2012
It's the way it's always been done. Even though I work full time I'm still considered part time since I work a half day for our Chevy store and a half day for one of our other stores. There's just no way I could do all of that too. Besides, they don't...
HOW TO CLOSE A RECALL WHEN WORK IS NOT NEEDED - 05/17/2012
I know I have seen a document showing the process for closing a recall with out the work being done. We have a few vehicles that are showing the open CSP for carpeted floor mats. The mats were installed by someone by the claims were never filed to close...
Customer reimbursement - 02/21/2012
... covered under powertrain. They did use a GM part, so I just need to put the claim in and put the dollar amount in the customer reimbursement field? I've never done one of these. :-(...
Re: Late Transaction Summary Report? - 03/01/2012
I agree with all out you - this has been a problem since the shut down/update.... Dont they know - not to throw warranty admins off from our daily routine - WE GET CRANKY !!!! Watching paper stack up.. sorry just venting
Re: GWM - 01/13/2012
See message G_0000103359, shutting down to add Europe, Russia and Uzbekistan to Global. Looks like no warranty submittion and IVH will be down on and off. This will be fun.
Re: Cust Reimbursement - SC#10240 - 12/08/2011
... on the repair, I have them fill out the form and send it with a copy of the repair to gm and I don't worry about it. I think I've only done one I've filed with Global Connect and it was a repair we did here at our shop and it went through with no i...
Re: CBG PRE-OWNED LIMITED - 12/23/2011
You can register your dealership at http://gmcertifiedresourcecenter.com once you're registered, you can download the entire Certified Pre-Owned (Chevrolet, Buick, GMC) Operations Guide It's been invaluable to us. There are almost 5 pages of labor ops...
Re: Pre-Authorization Requests for Transmission/Engine/Tires etc - 11/30/2011
... only ones that will automatically change to an accepted status. For Transmissions and Engines you are just setting up the Pre-Auth, then when you call PQC with your final line totals, etc. they can look up the Pre-Auth # you've started and make sure...
Is anyone else on Arkona?? - 11/17/2011
... the phone with Arkona for two days now and they can't seem to get it straightened out. Any ideas would be helpful. ...
Re: Warranty Part Retention - 01/27/2012
... day" then they just have to grab the bin on that day. However, I think the bins numbered 0-9 are what's required per GM. Not sure about the hazmat parts either. I'll ask my parts guy and get back to you though....
Re: - 02/02/2012
... 5 DOLLAR DEXOS, THE PONTIAC 20 DOLLAR LOF AND TIRE ROTATION AND THATS FOR 4 TIMES, AND WHO KNOWS WHAT ELSE, THATS WHY I HAVE MY CHEAT SHEET TOO MUCH FOR ME TO REMEMBER ........
Transportation Damage Submissions - 02/06/2012
... and then I have to track it down. My question is, do others have their own body shop and if so do you submit the claims as a sublet or do you itemize everything, labor,parts and miscellaneous items? Just wondering how everyone else goes about this....
Re: Transportation Damage Submissions - 02/06/2012
we dont have a body shop but do use one locally,but my service manager checks in all the vehicles and makes the transportation claim job cards when needed and i look up all the labor times paint material and etc, needed for each repair and submit it to...
Re: non gm parts mark up - 08/19/2011
As I recall we don't get any mark up on non-GM parts. Has to be charged out at cost. We don't do them much at all either.
Business Choice - 09/14/2011
Does anyone know if there is a bulletin or some other info specifically for the business choice program? Do I need to submit a zset for all of the accessories chosen and installed on these vehicles for this? One vehicle has 7 different accessories and ...
Re: labor op code - 07/08/2011
It should be submitted as a ZREG with the dollar amount for what you reimbursed the customer for their two car payments placed in customer reimbursement net item. The claim must be routed and include in comments the check number of the reimbursement check....
Re: ON-GOING BATTLE WITH TECHS - 07/13/2011
WE ONLY DO OLH WHEN THERE A GOOD REASON FOR DOING SO AND MANAGEMENT APPROVES IT PRIOR AND THE PUNCH TIME IS CORRECT ON THE JOB CARD, LIKE THE OLE SAYING GOES DOT YOUR I'S AND CROSS YOUR T'S..
... as if you remove the oil pan to fix the seal, you've ultimately done the same steps that you would do to replace the oil pan...therefore, use the replace oil pan labor op with "closest to lop used" in my comments as an explaination. I've been...
Forum - 06/22/2017
... vehicle gets picked up we must close the job card so the "days down" don't accumulate more than what it really was. My biggest frustration is repeating the same information over and over again. I can understand with very new advisors, but...
Forum - 08/17/2017
... face it, it's a pain but I've drilled it in their heads that I don't care if the CEO of GM tells you to replace an assembly, you still MUST do the cost comparison. Assemly=Cost Comparison, period. No excuses...It's a Required process and...
Forum - 08/28/2017
YOU HAVE THE MOST VALUABLE TOOL - TIME! MY TECHS DO NOT GET A SECOND OF TIME, UNTIL I HAVE ALL REQUIRED DOCUMENTATION... I WILL NOT DO THEIR JOB FOR THEM, AS I DON'T ASK THEM TO DO MINE.
Re: LABOR ONLY OPS AND LABOR DEPENDANCY FIELD - 04/12/2012
no its not you, i havent submitted anything yet off that bulletin but that happens to me sometimes on wiring repairs i look up a document number and it doesnt ask for it...has to be GM
GM Tire Program - 04/12/2012
... Install option for Tire PRA. Help! Who knows about the tire program? I hate to say I don't have a clue but in this instance I really don't....
Re: Complimentary Anniversary LOF Labor Op - 04/18/2012
I don't have Buick so I don't know about that one but couldn't the advisor ask the customer to bring in the other page or attach it to an email or something? These coupons are out of hand!
Re: GMPP and the WPC - 05/12/2012
Same here. Tag it and bag it! If you look at the actual policy for Disposition of Defective Materials in 1. 1.7.3 the first statement is " Policies covering the disposition of defective parts and materials removed from vehicles in conjunction with warranty,...
Re: WPC returns - 05/12/2012
It's the way it's always been done. Even though I work full time I'm still considered part time since I work a half day for our Chevy store and a half day for one of our other stores. There's just no way I could do all of that too. Besides, they don't...
HOW TO CLOSE A RECALL WHEN WORK IS NOT NEEDED - 05/17/2012
I know I have seen a document showing the process for closing a recall with out the work being done. We have a few vehicles that are showing the open CSP for carpeted floor mats. The mats were installed by someone by the claims were never filed to close...
Customer reimbursement - 02/21/2012
... covered under powertrain. They did use a GM part, so I just need to put the claim in and put the dollar amount in the customer reimbursement field? I've never done one of these. :-(...
Re: Late Transaction Summary Report? - 03/01/2012
I agree with all out you - this has been a problem since the shut down/update.... Dont they know - not to throw warranty admins off from our daily routine - WE GET CRANKY !!!! Watching paper stack up.. sorry just venting
Re: GWM - 01/13/2012
See message G_0000103359, shutting down to add Europe, Russia and Uzbekistan to Global. Looks like no warranty submittion and IVH will be down on and off. This will be fun.
Re: Cust Reimbursement - SC#10240 - 12/08/2011
... on the repair, I have them fill out the form and send it with a copy of the repair to gm and I don't worry about it. I think I've only done one I've filed with Global Connect and it was a repair we did here at our shop and it went through with no i...
Re: CBG PRE-OWNED LIMITED - 12/23/2011
You can register your dealership at http://gmcertifiedresourcecenter.com once you're registered, you can download the entire Certified Pre-Owned (Chevrolet, Buick, GMC) Operations Guide It's been invaluable to us. There are almost 5 pages of labor ops...
Re: Pre-Authorization Requests for Transmission/Engine/Tires etc - 11/30/2011
... only ones that will automatically change to an accepted status. For Transmissions and Engines you are just setting up the Pre-Auth, then when you call PQC with your final line totals, etc. they can look up the Pre-Auth # you've started and make sure...
Is anyone else on Arkona?? - 11/17/2011
... the phone with Arkona for two days now and they can't seem to get it straightened out. Any ideas would be helpful. ...
Re: Warranty Part Retention - 01/27/2012
... day" then they just have to grab the bin on that day. However, I think the bins numbered 0-9 are what's required per GM. Not sure about the hazmat parts either. I'll ask my parts guy and get back to you though....
Re: - 02/02/2012
... 5 DOLLAR DEXOS, THE PONTIAC 20 DOLLAR LOF AND TIRE ROTATION AND THATS FOR 4 TIMES, AND WHO KNOWS WHAT ELSE, THATS WHY I HAVE MY CHEAT SHEET TOO MUCH FOR ME TO REMEMBER ........
Transportation Damage Submissions - 02/06/2012
... and then I have to track it down. My question is, do others have their own body shop and if so do you submit the claims as a sublet or do you itemize everything, labor,parts and miscellaneous items? Just wondering how everyone else goes about this....
Re: Transportation Damage Submissions - 02/06/2012
we dont have a body shop but do use one locally,but my service manager checks in all the vehicles and makes the transportation claim job cards when needed and i look up all the labor times paint material and etc, needed for each repair and submit it to...
Re: non gm parts mark up - 08/19/2011
As I recall we don't get any mark up on non-GM parts. Has to be charged out at cost. We don't do them much at all either.
Business Choice - 09/14/2011
Does anyone know if there is a bulletin or some other info specifically for the business choice program? Do I need to submit a zset for all of the accessories chosen and installed on these vehicles for this? One vehicle has 7 different accessories and ...
Re: labor op code - 07/08/2011
It should be submitted as a ZREG with the dollar amount for what you reimbursed the customer for their two car payments placed in customer reimbursement net item. The claim must be routed and include in comments the check number of the reimbursement check....
Re: ON-GOING BATTLE WITH TECHS - 07/13/2011
WE ONLY DO OLH WHEN THERE A GOOD REASON FOR DOING SO AND MANAGEMENT APPROVES IT PRIOR AND THE PUNCH TIME IS CORRECT ON THE JOB CARD, LIKE THE OLE SAYING GOES DOT YOUR I'S AND CROSS YOUR T'S..
Re: Acadia timing chain - 03/01/2011
Have your tech refer to Document ID: 1908933. This is for opcode J0768 Primary Timing Chain Replacement. It does not direct the tech to remove the engine for access to the chain. Therefore, I would not suggest including OLH for doing so.
Re: GMPP - 03/25/2011
We use Arkona for download so I can't answer about the tax box. Quantity should be taken care of with your bridge download along with a lot of the other.
GWM REPORT - 10/01/2014
Is GM site down i cant print out a summary report from yesterday. I also submitted some yesterday at 3pm and checking today it doesnt tell me if its rejected or accepted.
Re: closest to labor ops - 08/14/2014
Thanks for the info, I had no idea that I'd been doing "closest ops" wrong. I was just making a note in the claim that it's closest op and using base time. Will start doing OLH from now on.
New Wararanty?? CAC/BRC CCL-HVAC ?? - 08/28/2013
... to find anything on this warrany, any one know of it? Message or bulletin? Blows my mind the DBC wouldn't have any information on it. The guy at the CAC said I would just have to call in every time and ask if a certain component was covered. ...
Incorrect/unclear part description makes it hard to look an Op Code. - 09/04/2013
... if this is a concern of yours, also, I invite you to make the same request. Message sent... "Would it be possible to have the part description that is transfered to the dealership's Parts Master list, be something a bit more descriptive? Currently,...
OLD ONSTAR UPGRADE - 03/19/2013
OLD ONSTAR UPGRADE,I HAD THE BULLETIN UP AND TILL JAN OF THIS YEAR,THOUGHT I WOULD NOT NEED IT ANYMORE AND FILED IT AWAY TO THE TRASH BIN, WOULDN'T YOU KNOW IT HERE WE ARE LOOKING FOR IT. IF ANYONE WOULD HAPPEN TO HAVE THE BULLETIN # THANKS JIM
Re: Complaint Codes - 02/21/2013
I am new to GM Warranty and I notice that GM doesn't want you to put the true complaint code. Often the customer's complaint doesn't match the actual cause and correction. When I try to put the customer's actual complaint code, it sometimes kicks it...
Engineering Information and the exact customer concern - 11/30/2012
... please, I don't know I feel comfortable putting it through the way he wants because that is not what engineering is looking for....
CORE - 08/27/2012
Can anyone tell me where i can get The Core Exchange Value Documentation. I sent a request for the core have gotten paid. Just need the documentation for my r.o.
Re: Transaction summary report? - 09/25/2012
Good to know. I have been correcting on Global so far but only because I just needed to get the stuff done but it sounds like I'll just keep on doing that!
Re: Engine-Trans Auth Form - 07/29/2012
IT APPEARS THAT IT IS ONLY NECESSARY TO DO THIS SCANNING IF YOUR DEALERSHIP STILL MUST CONTACT PQC ON NON-ALLISON TRANSMISSION REPAIRS. IF YOUR SERVICE MGR NOW HAS ABILITY TO AUTHORIZE K7000 CLAIMS, YOU ONLY HAVE TO SAVE THOSE DOCUMENTS FOR AUDIT INSPECTION....
Re: engine serial number - 08/15/2012
THANKS FOR THE INFO I THOUGHT IT WAS THE NEW ENGINE NUMBER I NEEDED...I DID CALL PQC THEY GAVE ME THE DOCUMENT NUMBERS WHERE TO FIND THE SERIAL NUMBERS AND WHAT THEY LOOK LIKE...DOC 1775116 AND 1825823..ID ANYONE NEEDS THIS...
Re: What would you do? - 07/31/2012
Never do one without having the DVM involved and most times, it won't take the labor, so it's easier for us and the DVM to just leave the labor off. All docs are there and it's in the story. It seems to work for us whenever we do it. Don't do it often,...
Who is responsible for getting cost comparisons ? - 07/18/2012
My techs have always done this for Engine / Transmission jobs.... But we have new owners & they are questioning why I dont do that for them
Re: cpo maintenance rejecting - 06/22/2012
THANK YOU MESHELLY, IF IT'S NOT TOO MUCH TROUBLE, PLEASE PROVIDE AN SI DOCUMENT ID, I GREATLY APPRECIATE IT. I FOUND DOCUMENT ID 2212029 FOR A 2010 GMC SIERRA 4WD WHICH STATES OIL CHANGE IS NEEDED WHEN OIL LIFE REMAINING PERCENTAGE IS NEAR 0%.
Sign in Change - 06/21/2012
Is it just me, or did the sign on change for J&L? I used to get the yellow drop down screen to sign in on, and now it's totally different. It's not nice to throw the blonde something new, I don't do well with change. Just curious if anyone else has...
Labor op for p/s system bleed - 11/18/2009
... According to doc id #2239547 it states to bleed p/s system using the mighty vac. My question is: What do I use for a labor op? The bulletin doesn't give one. Any help would be appreciated:) ...
Re: Global Warranty - 10/30/2009
... conversion.}} --Sounds like when you make the switch any claims "hanging out there" get lost. I would assume it's the same on WINS. I'm thinking I may not submit any claims the Thurs-Fri prior to conversion, sounds like you'd have to re-do them over...
Re: Paint Issue 2007 1/2 Ton New Style - 08/28/2009
Don't see one for the window frame on the New Style either. I'd probably use the labor op for the whole door as a closest to, reduce the time/materials to what it shows for the frame on the Classic, and put notes in comments.
Re: CLARIFICATION: PROPER TECH LABOR TIME - 09/28/2009
... diag (could be up to .3) and .6 for the repair. Techs are not penalized for being good(quick) at what they do. Just as we do not penalize GM for less experienced or under trained techs who take longer....
Re: Lost Rep - 09/25/2009
My mgr. says J.T. is a good rep "A real good guy". I am not sure who our reps is yet. I have heard that it is Doug Campbell. ?!How can it be that I have done this long enough to start over with reps!? (he was my first rep) LOL
Re: CLOSED RECALL - 10/01/2009
Doesn't show a claim done for it either... I remember a Global Connect message about a recall that had some incorrect VINS loaded into the system as part of the recall that weren't actually supposed to be included. GM went in and closed them in the ...
Re: Global Warranty Management - 10/02/2009
Would still be up to how your dealership does things. My understanding from the training I've done is that the advisor will have the ability to assign the complaint code at write-up, which will also give them other questions to ask the customer to further...
Re: FRT WHL DRV INT SHAFT -- LABOR OP ?? - 10/05/2009
Not sure on this one. I think I'd talk to the tech and find out what it is exactly. May be one of those that LTG calls something else? I don't recall that we've ever done one.
Have your tech refer to Document ID: 1908933. This is for opcode J0768 Primary Timing Chain Replacement. It does not direct the tech to remove the engine for access to the chain. Therefore, I would not suggest including OLH for doing so.
Re: GMPP - 03/25/2011
We use Arkona for download so I can't answer about the tax box. Quantity should be taken care of with your bridge download along with a lot of the other.
GWM REPORT - 10/01/2014
Is GM site down i cant print out a summary report from yesterday. I also submitted some yesterday at 3pm and checking today it doesnt tell me if its rejected or accepted.
Re: closest to labor ops - 08/14/2014
Thanks for the info, I had no idea that I'd been doing "closest ops" wrong. I was just making a note in the claim that it's closest op and using base time. Will start doing OLH from now on.
New Wararanty?? CAC/BRC CCL-HVAC ?? - 08/28/2013
... to find anything on this warrany, any one know of it? Message or bulletin? Blows my mind the DBC wouldn't have any information on it. The guy at the CAC said I would just have to call in every time and ask if a certain component was covered. ...
Incorrect/unclear part description makes it hard to look an Op Code. - 09/04/2013
... if this is a concern of yours, also, I invite you to make the same request. Message sent... "Would it be possible to have the part description that is transfered to the dealership's Parts Master list, be something a bit more descriptive? Currently,...
OLD ONSTAR UPGRADE - 03/19/2013
OLD ONSTAR UPGRADE,I HAD THE BULLETIN UP AND TILL JAN OF THIS YEAR,THOUGHT I WOULD NOT NEED IT ANYMORE AND FILED IT AWAY TO THE TRASH BIN, WOULDN'T YOU KNOW IT HERE WE ARE LOOKING FOR IT. IF ANYONE WOULD HAPPEN TO HAVE THE BULLETIN # THANKS JIM
Re: Complaint Codes - 02/21/2013
I am new to GM Warranty and I notice that GM doesn't want you to put the true complaint code. Often the customer's complaint doesn't match the actual cause and correction. When I try to put the customer's actual complaint code, it sometimes kicks it...
Engineering Information and the exact customer concern - 11/30/2012
... please, I don't know I feel comfortable putting it through the way he wants because that is not what engineering is looking for....
CORE - 08/27/2012
Can anyone tell me where i can get The Core Exchange Value Documentation. I sent a request for the core have gotten paid. Just need the documentation for my r.o.
Re: Transaction summary report? - 09/25/2012
Good to know. I have been correcting on Global so far but only because I just needed to get the stuff done but it sounds like I'll just keep on doing that!
Re: Engine-Trans Auth Form - 07/29/2012
IT APPEARS THAT IT IS ONLY NECESSARY TO DO THIS SCANNING IF YOUR DEALERSHIP STILL MUST CONTACT PQC ON NON-ALLISON TRANSMISSION REPAIRS. IF YOUR SERVICE MGR NOW HAS ABILITY TO AUTHORIZE K7000 CLAIMS, YOU ONLY HAVE TO SAVE THOSE DOCUMENTS FOR AUDIT INSPECTION....
Re: engine serial number - 08/15/2012
THANKS FOR THE INFO I THOUGHT IT WAS THE NEW ENGINE NUMBER I NEEDED...I DID CALL PQC THEY GAVE ME THE DOCUMENT NUMBERS WHERE TO FIND THE SERIAL NUMBERS AND WHAT THEY LOOK LIKE...DOC 1775116 AND 1825823..ID ANYONE NEEDS THIS...
Re: What would you do? - 07/31/2012
Never do one without having the DVM involved and most times, it won't take the labor, so it's easier for us and the DVM to just leave the labor off. All docs are there and it's in the story. It seems to work for us whenever we do it. Don't do it often,...
Who is responsible for getting cost comparisons ? - 07/18/2012
My techs have always done this for Engine / Transmission jobs.... But we have new owners & they are questioning why I dont do that for them
Re: cpo maintenance rejecting - 06/22/2012
THANK YOU MESHELLY, IF IT'S NOT TOO MUCH TROUBLE, PLEASE PROVIDE AN SI DOCUMENT ID, I GREATLY APPRECIATE IT. I FOUND DOCUMENT ID 2212029 FOR A 2010 GMC SIERRA 4WD WHICH STATES OIL CHANGE IS NEEDED WHEN OIL LIFE REMAINING PERCENTAGE IS NEAR 0%.
Sign in Change - 06/21/2012
Is it just me, or did the sign on change for J&L? I used to get the yellow drop down screen to sign in on, and now it's totally different. It's not nice to throw the blonde something new, I don't do well with change. Just curious if anyone else has...
Labor op for p/s system bleed - 11/18/2009
... According to doc id #2239547 it states to bleed p/s system using the mighty vac. My question is: What do I use for a labor op? The bulletin doesn't give one. Any help would be appreciated:) ...
Re: Global Warranty - 10/30/2009
... conversion.}} --Sounds like when you make the switch any claims "hanging out there" get lost. I would assume it's the same on WINS. I'm thinking I may not submit any claims the Thurs-Fri prior to conversion, sounds like you'd have to re-do them over...
Re: Paint Issue 2007 1/2 Ton New Style - 08/28/2009
Don't see one for the window frame on the New Style either. I'd probably use the labor op for the whole door as a closest to, reduce the time/materials to what it shows for the frame on the Classic, and put notes in comments.
Re: CLARIFICATION: PROPER TECH LABOR TIME - 09/28/2009
... diag (could be up to .3) and .6 for the repair. Techs are not penalized for being good(quick) at what they do. Just as we do not penalize GM for less experienced or under trained techs who take longer....
Re: Lost Rep - 09/25/2009
My mgr. says J.T. is a good rep "A real good guy". I am not sure who our reps is yet. I have heard that it is Doug Campbell. ?!How can it be that I have done this long enough to start over with reps!? (he was my first rep) LOL
Re: CLOSED RECALL - 10/01/2009
Doesn't show a claim done for it either... I remember a Global Connect message about a recall that had some incorrect VINS loaded into the system as part of the recall that weren't actually supposed to be included. GM went in and closed them in the ...
Re: Global Warranty Management - 10/02/2009
Would still be up to how your dealership does things. My understanding from the training I've done is that the advisor will have the ability to assign the complaint code at write-up, which will also give them other questions to ask the customer to further...
Re: FRT WHL DRV INT SHAFT -- LABOR OP ?? - 10/05/2009
Not sure on this one. I think I'd talk to the tech and find out what it is exactly. May be one of those that LTG calls something else? I don't recall that we've ever done one.
Re: Global Warranty Management - 01/28/2010
I'm trying to use our in house system, Autosoft, which is supposed to integrate to GM. Unfortunately, I don't see any of these boxes, tabs, etc. I honestly don't think our own software company is going to be able to handle this. I see nothing for us...
Re: WARRANTY CORE - 01/22/2010
You don't use the labor op z7200 anymore you go into GWM and do a ADD credit for the core amount. You claim it under Misc amounts. If you use GWM you should know right away if the claim paid you should not have to wait for the trans summary report. Most...
Re: PIT4816A Question - 12/10/2009
I would use one labor op and h-route with good notes. I don't understand why they don't add a labor op. I guess GM likes to keep us guessing?
WINS VERSUS DCS - 07/20/2009
... but it will not let me. I have Reynolds system. Am I making sense or sounding like I don't know what the heck I am doing???? ...
TRANSWHEELS - 07/20/2009
... up. As far as I know it has not changed. But can't find it anywhere to tell me this. Any help would be greatly appreciated....
Re: N4180 gmpp - 05/05/2009
BY THE INFO YOU HAVE GIVEN: I DONT SEE WHY IT WOULD HAVE REJECTED UNLESS YOU LEFT OFF THE CLAIM TYPE O FOR GMPP... BECAUSE THE NET AMOUNT ACTUALLY SHOULD BE $160+$40 PLUS YOUR TAX, WHICH YOU DONT HAVE -- I HAVENT HAD ANY PROBLEMS LATELY TO KNOW IF MAYBE...
Re: DA REPORT - 06/15/2009
Been there done that. Don't Worry Tuesday is on its way! Tomorrow is never more than 24hrs way. LOL! Without sucky days we'd never appreciate the good ones.
Re: Warranty Payments - 06/01/2009
I JUST SPOKE WITH OUR GM REP AND HE SAID THAT ONE OF THE FIRST THIS THEY ARE DOING IN COURT IS GETTING PERMISSION TO PAY WARRANTY CLAIMS. HE SAID HE DOES NOT THINK WE WILL SEE CLAIM MEMO THIS WEEK, BUT SHOULD NOT TAKE TO LONG. E-CLAIM IS SHUT DOWN, BUT...
Re: Replaced starter - 02/24/2009
I know - I don't understand it either. I have a call in to my DVM. I think he's at the auto show though so I don't know if he will call back!
HEARSE - 03/12/2009
ANYONE KNOW THE WARRANTY PROCEDURE FOR REPAIRS TO HEARSES. WE HAVE ONE IN FOR REPAIR TO THE REAR DOOR. NOT A STANDARD FEATURE ON CADILLACS. I WAS THINKING I WOULD USE THE REGULAR REAR DOOR LABOR OP AND SIGN IT CLOSEST LOP FOUND.
Re: Monday morning brain fog-- goodwill question - 03/23/2009
Actually, GM had come out in a messenger document and said that between 70,000-80,000 miles they would cover the cluster only, customer pays labor. Just today, a messenger document was released with updated information. They are now covering the '05...
Re: Oil leak diagnosis - 03/25/2009
... truly leaking we include the time on the opcode that was used for part replacement or repair. If you have a better way of doing this, let me know! ...
Re: SHIFT LEVER LABOR OP CONFUSION - 03/30/2009
... special about the document. Your tech will need to show/specify why he needs extra time and it would have to be approved by your Service Mgr. Hope this helps...
Re: G-8 CASTER ARM - 04/06/2009
Dont you just use the applicable part replacement opcode & add time for the caster adjustment? No extra opcode is necessary. E3530 maybe? My SI is down...
Re: Injection pump special policy, T5550 - 04/08/2009
No, I don't think the dash matters. I've done it many times without a dash....and come to think of it, I've not been rejected on this labor op before.
Re: OLD RECALL LISTING ???? - 04/10/2009
In SI go to BULLETINS-CAMPAIGNS and find the one that matches what VIS shows. Double check your labor op from VIS against the bulletin to be double sure.
Re: CHECK STRAP - 03/27/2009
Link Or Spring, Rear Door Hold Open - Left - Replace OPERATION NUMBER: B4491 LABOR TIME: 0.4 This should be what you're looking for.
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
I agree with you, and it states in the 07187C bulletin that all repairs & adjustments MUST be done by a GM dealer. However, since this one has the second part with 70,001 miles to 80K giving the customer the cluster, I was wondering if it still applied....
Re: I am stumped again..... - 04/22/2009
H0127 1.2 + .2 olh for burnish if nec. H0081 for partial time due to overlap with H0127(per doc id 1207739), H0091 .8 and the caliper replacements include bleeding per doc id 1813986.
Re: FYI-IPC special policy, T5687 - 04/24/2009
I have one that has now rejected for the third time, DBC says they are already doing a third system inquiry and will call when it is done. Anyone else having this much trouble?
Re: Goodwill on Special Policy 07187C - 04/12/2010
... I called our specialist and he said to send it to him, tried that and it didn't work. The system wouldn't allow it, I think since the error was, must be corrected, cannot be authorized... so I ended up submitting as ZREG with the regular labor op, special...
Re: REYNOLDS USERS! - 04/08/2010
Well, darn, that doesn't happen. I guess that's why I can't find it. I've been doing most r-o's manually on GWM then coming back to R&R to invoice.
Re: Collateral damage opcode? - 04/06/2010
I think this might be what you're looking for: P&P article 1.4.4 Accidents involving property damage or personal injury and there is TSB 09-00-89-008 with labor op Z1241 for reimbursement instructions although I've never used it on GWM yet and many Z...
Re: BULLETIN WITH OVERNIGHT FREIGHT - 03/31/2010
I don't think you can get anything out side of what the bulletin states it will cover. Maybe call your Warranty Specialist and see what can be done on that side.
Re: GMIN Conversion-Matching Training - 05/10/2010
... of your claim by putting a different GMIN in GWM than that of the tech that did the repairs? I would assume that is not a good idea if you were to ask Big Brother GM? [/quote] Yes, but it was only one. I was trying to see if they all wouldn't go ...
I'm trying to use our in house system, Autosoft, which is supposed to integrate to GM. Unfortunately, I don't see any of these boxes, tabs, etc. I honestly don't think our own software company is going to be able to handle this. I see nothing for us...
Re: WARRANTY CORE - 01/22/2010
You don't use the labor op z7200 anymore you go into GWM and do a ADD credit for the core amount. You claim it under Misc amounts. If you use GWM you should know right away if the claim paid you should not have to wait for the trans summary report. Most...
Re: PIT4816A Question - 12/10/2009
I would use one labor op and h-route with good notes. I don't understand why they don't add a labor op. I guess GM likes to keep us guessing?
WINS VERSUS DCS - 07/20/2009
... but it will not let me. I have Reynolds system. Am I making sense or sounding like I don't know what the heck I am doing???? ...
TRANSWHEELS - 07/20/2009
... up. As far as I know it has not changed. But can't find it anywhere to tell me this. Any help would be greatly appreciated....
Re: N4180 gmpp - 05/05/2009
BY THE INFO YOU HAVE GIVEN: I DONT SEE WHY IT WOULD HAVE REJECTED UNLESS YOU LEFT OFF THE CLAIM TYPE O FOR GMPP... BECAUSE THE NET AMOUNT ACTUALLY SHOULD BE $160+$40 PLUS YOUR TAX, WHICH YOU DONT HAVE -- I HAVENT HAD ANY PROBLEMS LATELY TO KNOW IF MAYBE...
Re: DA REPORT - 06/15/2009
Been there done that. Don't Worry Tuesday is on its way! Tomorrow is never more than 24hrs way. LOL! Without sucky days we'd never appreciate the good ones.
Re: Warranty Payments - 06/01/2009
I JUST SPOKE WITH OUR GM REP AND HE SAID THAT ONE OF THE FIRST THIS THEY ARE DOING IN COURT IS GETTING PERMISSION TO PAY WARRANTY CLAIMS. HE SAID HE DOES NOT THINK WE WILL SEE CLAIM MEMO THIS WEEK, BUT SHOULD NOT TAKE TO LONG. E-CLAIM IS SHUT DOWN, BUT...
Re: Replaced starter - 02/24/2009
I know - I don't understand it either. I have a call in to my DVM. I think he's at the auto show though so I don't know if he will call back!
HEARSE - 03/12/2009
ANYONE KNOW THE WARRANTY PROCEDURE FOR REPAIRS TO HEARSES. WE HAVE ONE IN FOR REPAIR TO THE REAR DOOR. NOT A STANDARD FEATURE ON CADILLACS. I WAS THINKING I WOULD USE THE REGULAR REAR DOOR LABOR OP AND SIGN IT CLOSEST LOP FOUND.
Re: Monday morning brain fog-- goodwill question - 03/23/2009
Actually, GM had come out in a messenger document and said that between 70,000-80,000 miles they would cover the cluster only, customer pays labor. Just today, a messenger document was released with updated information. They are now covering the '05...
Re: Oil leak diagnosis - 03/25/2009
... truly leaking we include the time on the opcode that was used for part replacement or repair. If you have a better way of doing this, let me know! ...
Re: SHIFT LEVER LABOR OP CONFUSION - 03/30/2009
... special about the document. Your tech will need to show/specify why he needs extra time and it would have to be approved by your Service Mgr. Hope this helps...
Re: G-8 CASTER ARM - 04/06/2009
Dont you just use the applicable part replacement opcode & add time for the caster adjustment? No extra opcode is necessary. E3530 maybe? My SI is down...
Re: Injection pump special policy, T5550 - 04/08/2009
No, I don't think the dash matters. I've done it many times without a dash....and come to think of it, I've not been rejected on this labor op before.
Re: OLD RECALL LISTING ???? - 04/10/2009
In SI go to BULLETINS-CAMPAIGNS and find the one that matches what VIS shows. Double check your labor op from VIS against the bulletin to be double sure.
Re: CHECK STRAP - 03/27/2009
Link Or Spring, Rear Door Hold Open - Left - Replace OPERATION NUMBER: B4491 LABOR TIME: 0.4 This should be what you're looking for.
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
I agree with you, and it states in the 07187C bulletin that all repairs & adjustments MUST be done by a GM dealer. However, since this one has the second part with 70,001 miles to 80K giving the customer the cluster, I was wondering if it still applied....
Re: I am stumped again..... - 04/22/2009
H0127 1.2 + .2 olh for burnish if nec. H0081 for partial time due to overlap with H0127(per doc id 1207739), H0091 .8 and the caliper replacements include bleeding per doc id 1813986.
Re: FYI-IPC special policy, T5687 - 04/24/2009
I have one that has now rejected for the third time, DBC says they are already doing a third system inquiry and will call when it is done. Anyone else having this much trouble?
Re: Goodwill on Special Policy 07187C - 04/12/2010
... I called our specialist and he said to send it to him, tried that and it didn't work. The system wouldn't allow it, I think since the error was, must be corrected, cannot be authorized... so I ended up submitting as ZREG with the regular labor op, special...
Re: REYNOLDS USERS! - 04/08/2010
Well, darn, that doesn't happen. I guess that's why I can't find it. I've been doing most r-o's manually on GWM then coming back to R&R to invoice.
Re: Collateral damage opcode? - 04/06/2010
I think this might be what you're looking for: P&P article 1.4.4 Accidents involving property damage or personal injury and there is TSB 09-00-89-008 with labor op Z1241 for reimbursement instructions although I've never used it on GWM yet and many Z...
Re: BULLETIN WITH OVERNIGHT FREIGHT - 03/31/2010
I don't think you can get anything out side of what the bulletin states it will cover. Maybe call your Warranty Specialist and see what can be done on that side.
Re: GMIN Conversion-Matching Training - 05/10/2010
... of your claim by putting a different GMIN in GWM than that of the tech that did the repairs? I would assume that is not a good idea if you were to ask Big Brother GM? [/quote] Yes, but it was only one. I was trying to see if they all wouldn't go ...
Re: GLOBAL WARRANTY (transistion) - 03/04/2010
... WINS : ( , Feb.26 th was my last day to H-route claims. For those of you who have made the switch, would you recommend that i close the warranty claims i have open (that need to be H-routed) and let them reject, then resubmit in the new system... or...
Re: recall 10153 - 12/08/2010
My thought would be that they would be considered the same as a dealership and wouldn't get the reimbursement. Can't find anything in the Q&A section in the recall to confirm/deny that, but that's my opinion. It does talk about the check being issued...
Re: PDI FLUID ADD ??? - 12/23/2010
[quote] CONNIEV: or you can make another ro for the fluid and submit it.. [/quote] if they already submit the PDI fluid add, wouldn't this reject as a duplicate?
Re: Requirements - 02/10/2011
We have a list of required documents needed posted so techs know what is needed to get paid. If the document is not attached, no pay.
Re: Would you try to put a claim in for this? - 09/20/2010
I just don't see how this would have anything to do with a manufacturer's defect... if we were installing factory assist steps, I might try it, but the customer provided aftermarket steps. It doesn't make sense to me that this should be a warranty claim....
GWM Menus - 09/14/2010
Is anyone else having problems with the drop down menus? When I hold the cursor over one of the tabs, the menu drops down but when I try to select from it, the menu disappears. The menus are also askew from the propper tabs.
Re: GWM Menus - 09/14/2010
[quote] ErinSorensenSchade: Is anyone else having problems with the drop down menus? When I hold the cursor over one of the tabs, the menu drops down but when I try to select from it, the menu disappears. The menus are also askew from the propper t...
Re: PDI FLUIDS - 08/19/2010
... items (including washer fluid) and chalk it up to shop supplies with customer vehicles. We have a dollar amount billed for each fluid add in net items for each PDI we do and get paid per vehicle when it's downloaded....
Re: REYNOLDS VS INTERACTIVE: HOW DO YOU DELETE - 08/19/2010
i dont think you can delete on global, may be wrong, but i had a few claims in the past had some problems i couldnt fix they were double transmits from an era link problem and they just fell off after a few days...hope this helps
Re: BCM - 1993 OLDS CUTLASS - 07/22/2010
... THERE IS NO GUIDE BUT ONLY BULLETINS IT LISTS OLD LABOR TIME GUIDES I FOUND ONE FOR A 1993 CUTLESS DOC NO 335151 BUT THERE IS NO TIME FOR A 93 TO REPLACE THE BCM..ONLY OR AN OLDER MODEL...DONT KNOW IF THIS WILL HELP OR NOT.....
Re: 4TH of July - 06/23/2010
I don't know what the dealership is doing, I'm on vacation for the next 9 days starting Saturday. Will be spending the week in the National Forest. No fireworks shows, no phones, no electricity, no TV, no mechanics, just family and the wide open spaces...
Re: HVAC ODOR - 07/01/2010
In the past I've had a few claims with similar concerns, I've always used the 99-01-39-004C bulletin. We dont install the dryer, just the spray (we even use non-gm) so I dont pay the full time allowed, normally only .3-.4 depending on how involved the...
Warranty Parts Center - 05/08/2024
... and postage field. These situations must be clearly documented on the transaction. If you would like more information regarding the Warranty Parts Center, refer to bulletin 99-00-89-019. For information on the Warranty Part Center Part Return Program,...
Panel Repairs - 05/25/2016
... is delivered with an inside out dent it is evident that the dent happened at the factory and would be a warrantable repair. Corrosion that is still just surface corrosion is covered under the bumper-to-bumper warranty and is reimbursed using panel repair...
Newbie water cooler - 09/19/2007
... for info that DealerWorld doesn't have easily ready for those of us who do the warranty. If anyone would like to talk shop and is from the Midwest, here would be the place to do it. I'd love to meet people who are doing the same stuff I am....Anybody...
Becky - 11/13/2007
Trust me, we just went through a DSR, if the time punch isn't there to verify/justify the diag time, don't pay it. You WILL get charged back for it. Having details in story of the work done and how it was diag'd helps later in an audit situation.
CODING CONFUSION - 11/27/2007
... FOLLOWED DOCUMENT AS INSTRUCTED / NOTHING REPLACED, VEH RETURNED TO CUSTOMER "TECH HAS 1.0HRS" -- WOULD THIS FALL UNDER A COVERED NPF LABOR OP OR INTERNAL LINE ...
It really did happen! - 11/01/2007
... said a piece of poo had fallen between the seat and the seatbelt buckle. She was wondering if we would take the backseat out and remove the waste and detail the vehicle. We politely said we don't offer detail services....
Re: WINS E-Claims - 12/24/2007
... is totally double work. I enter it into my inhouse system, ADP, and then again into wins. Once you select all and hit save/submit button it automatically goes thru to GM. Dont forget to select all lines first though....
WINS E-Claims - 12/20/2007
Does anybody use the WINS E-Claims? Do you manually have to enter each claim for them to get into E-claims or are they downloaded from your inhouse computer? I can't find any info on this other than how to enter them individually. That's double work!
Forum - 09/19/2007
If you go to the Doctor and they can't find anything wrong do you still get a bill or have to pay a copay? I think that a technician's time is just as valuable as a doctor's or any other professional person.
Additional Diag Times - 09/19/2007
... ect. that used to be in preface a while ago in the LTG. Is there a bulletin that breaks down what labor ops allow "hidden" additional diagnosis/testing time?...
Re: Cracked pads - 05/19/2008
You need to document what the lateral runout was- example: Left .001 mm Right .002 mm = 01R02. As was stated in another post recently NARNA is not going to be an accepted FC anymore. Did the technician document the cause of cracking? Just curious...
Re: Cracked pads - 05/19/2008
So when you say I need to document the lateral runout, you mean put it in the comment section? You guys mention using as the FC but which number is put as the FC? (Sorry, I am really new). As far as your curiosity of documenting cause, he did fill...
Re: Roadside Assistance - 04/25/2008
My last submission was for .5 labor (at whatever your warr. rate is). It didn't reject. Brian
... WINS : ( , Feb.26 th was my last day to H-route claims. For those of you who have made the switch, would you recommend that i close the warranty claims i have open (that need to be H-routed) and let them reject, then resubmit in the new system... or...
Re: recall 10153 - 12/08/2010
My thought would be that they would be considered the same as a dealership and wouldn't get the reimbursement. Can't find anything in the Q&A section in the recall to confirm/deny that, but that's my opinion. It does talk about the check being issued...
Re: PDI FLUID ADD ??? - 12/23/2010
[quote] CONNIEV: or you can make another ro for the fluid and submit it.. [/quote] if they already submit the PDI fluid add, wouldn't this reject as a duplicate?
Re: Requirements - 02/10/2011
We have a list of required documents needed posted so techs know what is needed to get paid. If the document is not attached, no pay.
Re: Would you try to put a claim in for this? - 09/20/2010
I just don't see how this would have anything to do with a manufacturer's defect... if we were installing factory assist steps, I might try it, but the customer provided aftermarket steps. It doesn't make sense to me that this should be a warranty claim....
GWM Menus - 09/14/2010
Is anyone else having problems with the drop down menus? When I hold the cursor over one of the tabs, the menu drops down but when I try to select from it, the menu disappears. The menus are also askew from the propper tabs.
Re: GWM Menus - 09/14/2010
[quote] ErinSorensenSchade: Is anyone else having problems with the drop down menus? When I hold the cursor over one of the tabs, the menu drops down but when I try to select from it, the menu disappears. The menus are also askew from the propper t...
Re: PDI FLUIDS - 08/19/2010
... items (including washer fluid) and chalk it up to shop supplies with customer vehicles. We have a dollar amount billed for each fluid add in net items for each PDI we do and get paid per vehicle when it's downloaded....
Re: REYNOLDS VS INTERACTIVE: HOW DO YOU DELETE - 08/19/2010
i dont think you can delete on global, may be wrong, but i had a few claims in the past had some problems i couldnt fix they were double transmits from an era link problem and they just fell off after a few days...hope this helps
Re: BCM - 1993 OLDS CUTLASS - 07/22/2010
... THERE IS NO GUIDE BUT ONLY BULLETINS IT LISTS OLD LABOR TIME GUIDES I FOUND ONE FOR A 1993 CUTLESS DOC NO 335151 BUT THERE IS NO TIME FOR A 93 TO REPLACE THE BCM..ONLY OR AN OLDER MODEL...DONT KNOW IF THIS WILL HELP OR NOT.....
Re: 4TH of July - 06/23/2010
I don't know what the dealership is doing, I'm on vacation for the next 9 days starting Saturday. Will be spending the week in the National Forest. No fireworks shows, no phones, no electricity, no TV, no mechanics, just family and the wide open spaces...
Re: HVAC ODOR - 07/01/2010
In the past I've had a few claims with similar concerns, I've always used the 99-01-39-004C bulletin. We dont install the dryer, just the spray (we even use non-gm) so I dont pay the full time allowed, normally only .3-.4 depending on how involved the...
Warranty Parts Center - 05/08/2024
... and postage field. These situations must be clearly documented on the transaction. If you would like more information regarding the Warranty Parts Center, refer to bulletin 99-00-89-019. For information on the Warranty Part Center Part Return Program,...
Panel Repairs - 05/25/2016
... is delivered with an inside out dent it is evident that the dent happened at the factory and would be a warrantable repair. Corrosion that is still just surface corrosion is covered under the bumper-to-bumper warranty and is reimbursed using panel repair...
Newbie water cooler - 09/19/2007
... for info that DealerWorld doesn't have easily ready for those of us who do the warranty. If anyone would like to talk shop and is from the Midwest, here would be the place to do it. I'd love to meet people who are doing the same stuff I am....Anybody...
Becky - 11/13/2007
Trust me, we just went through a DSR, if the time punch isn't there to verify/justify the diag time, don't pay it. You WILL get charged back for it. Having details in story of the work done and how it was diag'd helps later in an audit situation.
CODING CONFUSION - 11/27/2007
... FOLLOWED DOCUMENT AS INSTRUCTED / NOTHING REPLACED, VEH RETURNED TO CUSTOMER "TECH HAS 1.0HRS" -- WOULD THIS FALL UNDER A COVERED NPF LABOR OP OR INTERNAL LINE ...
It really did happen! - 11/01/2007
... said a piece of poo had fallen between the seat and the seatbelt buckle. She was wondering if we would take the backseat out and remove the waste and detail the vehicle. We politely said we don't offer detail services....
Re: WINS E-Claims - 12/24/2007
... is totally double work. I enter it into my inhouse system, ADP, and then again into wins. Once you select all and hit save/submit button it automatically goes thru to GM. Dont forget to select all lines first though....
WINS E-Claims - 12/20/2007
Does anybody use the WINS E-Claims? Do you manually have to enter each claim for them to get into E-claims or are they downloaded from your inhouse computer? I can't find any info on this other than how to enter them individually. That's double work!
Forum - 09/19/2007
If you go to the Doctor and they can't find anything wrong do you still get a bill or have to pay a copay? I think that a technician's time is just as valuable as a doctor's or any other professional person.
Additional Diag Times - 09/19/2007
... ect. that used to be in preface a while ago in the LTG. Is there a bulletin that breaks down what labor ops allow "hidden" additional diagnosis/testing time?...
Re: Cracked pads - 05/19/2008
You need to document what the lateral runout was- example: Left .001 mm Right .002 mm = 01R02. As was stated in another post recently NARNA is not going to be an accepted FC anymore. Did the technician document the cause of cracking? Just curious...
Re: Cracked pads - 05/19/2008
So when you say I need to document the lateral runout, you mean put it in the comment section? You guys mention using as the FC but which number is put as the FC? (Sorry, I am really new). As far as your curiosity of documenting cause, he did fill...
Re: Roadside Assistance - 04/25/2008
My last submission was for .5 labor (at whatever your warr. rate is). It didn't reject. Brian
Re: COMPLAINT & FAIL CODES - 04/09/2008
... MANAGER ALWAYS SAY 'THATS NOT HOW HOLLY DID IT OR WANTED IT' THATS WHO I REPLACED. I SHOWED MY GM WHAT I DEAL WITH NOW HE WONT PAY THE TECHS IF THE STORY DOESNT PASS MY STANDERDS. I ALSO GOT SICK OF HEARING PART BAD OR INOP. I CANT EVEN GET MY TECHS...
Re: Tire Warranty - 06/12/2008
... especially love the part where I get to send the tires to Global Tire! Don't wear good clothes, you'll be sorry. Also, if you have more than one product line, be sure to use the correct code on Global Tire or your claim won't match once you submit...
Part Warranty - 06/06/2008
Would like to know how you handle this.replaced motor for sliding door on venture van. motor was bad replaced with another one,recheck ok.would you add a line to same RO or write a new RO for part warranty for defective motor.dont see how the same labor...
Re: SPEC. COV #00064G CLARIFICATION - 03/26/2008
... THE REPAIRS DONE BY PLACES SUCH AS AER. I DON'T KNOW IF IT APPLIES IN THIS SITUATION THOUGH. IF YOU LOOK AT THE CLAIMS HISTORY IN DEALERWORLD THERE IS ALWAYS A CLAIM FROM THE ELECTRONICS FACILITY THAT HAS HANDLED THE EXCHANGE OR REPAIR OF THE EXCH...
Re: 06-02-32-010A CLARIFICATION - 03/19/2008
We don't flag any time but write down the TSB# and all notes pertinent to the tech's findings. If and when there is a fix, the repair goes to the same tech and we flag him then. Zero time because there was zero repair.
Re: Warranty Compliance - 11/25/2008
WOW, THAT'S NASTY! Having the times written beside each operation should suffice, saves the running back and forth to time punch each part of the operation don't you think? If it's documented correctly, it would save several tenths of travel time!
Re: How is business? - 11/18/2008
... week it could be slow again. We've had to lay off 2 sales personnel already, possibly more if it doesn't pick up. I don't think it's just our area, it seems to be all over. ...
Re: ANY KIA PEOPLE OUT THERE - 10/09/2008
... anything else is found (usually a transportation claim, ugh) we put it on a separate RO. That way you don't have your prep standing open on your schedule and all the paperwork for the warranty claim stands alone. I don't remember reading anything specifically...
Re: OPTION CODE VAT - DEALER INSTALLED CHROME GRILLE - 10/06/2008
What is the TSB number, or where do I go on DealerConnect to find the document number? SI won't let me use the number you gave me in document search.
Re: Rental Cars - 10/17/2008
If you go to reference cards on the forum. And go down to GM Rental Allowance Guidelines, there is a download and it will bring up the rental fees, and makes of the cars. Hope this will help you out.
Re: Rear Object Sensor question - 02/26/2009
... mix, they actually mixed 3 separate times... not that it should be GM's problem... just wondering what that is actually for? ...
Re: PDI FLUID ADD CLAIMS - 12/29/2008
... in net items and H route for payment, I make sure there is a good story or my DVM doesn't know what to do with it. ...
Re: GMPP RADIOS AND CLUSTERS - 01/09/2009
The only way I've been able to get GMPP to pay claims on radios & clusters the first time is to call them before I download and give them the info. They tell me to wait a day before I download, they will give me a total they will pay and it works well...
Re: AUTHORIZATION P - 12/11/2008
... after a claim has rejected. I agree with Mark, it doesn't get much, but my DSM told me that if you use it then you also must H route it because it doesn't go far, but with a little help from your DSM it can go much further. ...
Re: IGNITION CYLINDER REPLACEMENT - 12/08/2008
I don't think I'd submit a second labor op for the key. That would indicate there was a problem with the key. Should go under the cylinder labor op since the key was replaced due to the cylinder failure. Our keys are GM#'s also. I think I have just...
Re: Warranty Admin. job description - 12/04/2008
... accurate, all supporting documents are attached and that I get the thing paid. Don't really know what all you are looking for....
Re: PDI-ADVANCED 2-WAY REMOTE START - 12/18/2008
... is listed under dealer installed accessories for that vin but I don't see anything telling what is pays it says to submit as straight time and those have to H routed found the doc# in the search. ...
Re: Warranty Admin. job description - 12/18/2008
Just one thing to keep in mind...I was told this at a warranty workshop I attended...ultimately you are responsible for anything you submit. The claims you submit are submitted over the internet per se and that falls in the FCC jurisdiction. If you submit...
Re: Labor Op Help Please!!! - 08/13/2008
I HAVE NEVER DONE A PDI ADD ON ACCESSORIES AND NEED TO KNOW IF ALL LABOR FOR PDI PLUS ADD ON GOES TOGETHER WHEN SUBMITTING PDI CLAIM OR IF I HAVE TO USE SEPERATE CLAIM WITH SEPERATE LABOR OPS? PLEASE HELP IAM DOING A 09 G6 PDI WITH GRILL INSERTS, EXHAUST...
Re: Labor Op Help Please!!! - 08/13/2008
... to get paid for the labor of the install.? do i claim that on the pdi ro?? is the 63.00 dollars what gm sends to parts for labor install and how do i flag the tech? do i flag them on the pdi ro?? i read the tsb and it still didnt tell me how to pay...
Re: GLOBAL WARRANTY - 08/22/2008
Had to due claims at our dodge store for awhile.after looking at this it is almost like dodge.alot more time consuming especially after being on GM for so long.will be like starting all over again.
Re: LEFT QUARTER PANEL - 08/28/2008
... memo and I will have to call New Veh. Damage to get it corrected! I can post on it tomorrow if you'd like. Don't you just love T-claims!! ;-)...
Re: VEHICLE MODIFIED - 09/12/2008
No, Warranty is not respondsible. But, that said, did the customer buy the truck like that? If they did, from your dealership, some assistance should be offered internally. If it's something they did or had done on their own, I'd ask them to pay the difference...
Re: DIAL INDICATOR READINGS ??? - 08/12/2008
... Please be advised that there is a dial indicator measurement required. he made reference to document 1558592.one more thing to get techs to document. ...
Re: cadillac premium care - 07/17/2008
... see rotate on it.I found that in SI doc number 923393.Unless of course,they have GMPP-MIC which you can check on viss.HTH...
... MANAGER ALWAYS SAY 'THATS NOT HOW HOLLY DID IT OR WANTED IT' THATS WHO I REPLACED. I SHOWED MY GM WHAT I DEAL WITH NOW HE WONT PAY THE TECHS IF THE STORY DOESNT PASS MY STANDERDS. I ALSO GOT SICK OF HEARING PART BAD OR INOP. I CANT EVEN GET MY TECHS...
Re: Tire Warranty - 06/12/2008
... especially love the part where I get to send the tires to Global Tire! Don't wear good clothes, you'll be sorry. Also, if you have more than one product line, be sure to use the correct code on Global Tire or your claim won't match once you submit...
Part Warranty - 06/06/2008
Would like to know how you handle this.replaced motor for sliding door on venture van. motor was bad replaced with another one,recheck ok.would you add a line to same RO or write a new RO for part warranty for defective motor.dont see how the same labor...
Re: SPEC. COV #00064G CLARIFICATION - 03/26/2008
... THE REPAIRS DONE BY PLACES SUCH AS AER. I DON'T KNOW IF IT APPLIES IN THIS SITUATION THOUGH. IF YOU LOOK AT THE CLAIMS HISTORY IN DEALERWORLD THERE IS ALWAYS A CLAIM FROM THE ELECTRONICS FACILITY THAT HAS HANDLED THE EXCHANGE OR REPAIR OF THE EXCH...
Re: 06-02-32-010A CLARIFICATION - 03/19/2008
We don't flag any time but write down the TSB# and all notes pertinent to the tech's findings. If and when there is a fix, the repair goes to the same tech and we flag him then. Zero time because there was zero repair.
Re: Warranty Compliance - 11/25/2008
WOW, THAT'S NASTY! Having the times written beside each operation should suffice, saves the running back and forth to time punch each part of the operation don't you think? If it's documented correctly, it would save several tenths of travel time!
Re: How is business? - 11/18/2008
... week it could be slow again. We've had to lay off 2 sales personnel already, possibly more if it doesn't pick up. I don't think it's just our area, it seems to be all over. ...
Re: ANY KIA PEOPLE OUT THERE - 10/09/2008
... anything else is found (usually a transportation claim, ugh) we put it on a separate RO. That way you don't have your prep standing open on your schedule and all the paperwork for the warranty claim stands alone. I don't remember reading anything specifically...
Re: OPTION CODE VAT - DEALER INSTALLED CHROME GRILLE - 10/06/2008
What is the TSB number, or where do I go on DealerConnect to find the document number? SI won't let me use the number you gave me in document search.
Re: Rental Cars - 10/17/2008
If you go to reference cards on the forum. And go down to GM Rental Allowance Guidelines, there is a download and it will bring up the rental fees, and makes of the cars. Hope this will help you out.
Re: Rear Object Sensor question - 02/26/2009
... mix, they actually mixed 3 separate times... not that it should be GM's problem... just wondering what that is actually for? ...
Re: PDI FLUID ADD CLAIMS - 12/29/2008
... in net items and H route for payment, I make sure there is a good story or my DVM doesn't know what to do with it. ...
Re: GMPP RADIOS AND CLUSTERS - 01/09/2009
The only way I've been able to get GMPP to pay claims on radios & clusters the first time is to call them before I download and give them the info. They tell me to wait a day before I download, they will give me a total they will pay and it works well...
Re: AUTHORIZATION P - 12/11/2008
... after a claim has rejected. I agree with Mark, it doesn't get much, but my DSM told me that if you use it then you also must H route it because it doesn't go far, but with a little help from your DSM it can go much further. ...
Re: IGNITION CYLINDER REPLACEMENT - 12/08/2008
I don't think I'd submit a second labor op for the key. That would indicate there was a problem with the key. Should go under the cylinder labor op since the key was replaced due to the cylinder failure. Our keys are GM#'s also. I think I have just...
Re: Warranty Admin. job description - 12/04/2008
... accurate, all supporting documents are attached and that I get the thing paid. Don't really know what all you are looking for....
Re: PDI-ADVANCED 2-WAY REMOTE START - 12/18/2008
... is listed under dealer installed accessories for that vin but I don't see anything telling what is pays it says to submit as straight time and those have to H routed found the doc# in the search. ...
Re: Warranty Admin. job description - 12/18/2008
Just one thing to keep in mind...I was told this at a warranty workshop I attended...ultimately you are responsible for anything you submit. The claims you submit are submitted over the internet per se and that falls in the FCC jurisdiction. If you submit...
Re: Labor Op Help Please!!! - 08/13/2008
I HAVE NEVER DONE A PDI ADD ON ACCESSORIES AND NEED TO KNOW IF ALL LABOR FOR PDI PLUS ADD ON GOES TOGETHER WHEN SUBMITTING PDI CLAIM OR IF I HAVE TO USE SEPERATE CLAIM WITH SEPERATE LABOR OPS? PLEASE HELP IAM DOING A 09 G6 PDI WITH GRILL INSERTS, EXHAUST...
Re: Labor Op Help Please!!! - 08/13/2008
... to get paid for the labor of the install.? do i claim that on the pdi ro?? is the 63.00 dollars what gm sends to parts for labor install and how do i flag the tech? do i flag them on the pdi ro?? i read the tsb and it still didnt tell me how to pay...
Re: GLOBAL WARRANTY - 08/22/2008
Had to due claims at our dodge store for awhile.after looking at this it is almost like dodge.alot more time consuming especially after being on GM for so long.will be like starting all over again.
Re: LEFT QUARTER PANEL - 08/28/2008
... memo and I will have to call New Veh. Damage to get it corrected! I can post on it tomorrow if you'd like. Don't you just love T-claims!! ;-)...
Re: VEHICLE MODIFIED - 09/12/2008
No, Warranty is not respondsible. But, that said, did the customer buy the truck like that? If they did, from your dealership, some assistance should be offered internally. If it's something they did or had done on their own, I'd ask them to pay the difference...
Re: DIAL INDICATOR READINGS ??? - 08/12/2008
... Please be advised that there is a dial indicator measurement required. he made reference to document 1558592.one more thing to get techs to document. ...
Re: cadillac premium care - 07/17/2008
... see rotate on it.I found that in SI doc number 923393.Unless of course,they have GMPP-MIC which you can check on viss.HTH...
Re: Tire Claim - 07/15/2008
YOU ARE USING YOUR EMPOWERMENT, YOU JUST DON'T HAVE TO AUTHORIZE IT BECAUSE IT IS AN ADD CREDIT TO THE TIRE CLAIM. AS LONG AS THE CLAIMS IS DOCUMENTED AND THE ALIGNMENT IS JUSTIFIED TO PREVENT FUTURE TIRE DAMAGE TO THE REPLACEMENT TIRES, THE CLAIM W...
What is the correct procedure? - 06/23/2008
... was replaced on the same side, same line? I have already read 07-08-64-007C. Any clarification would be appreciated. Thanks......
Re: Does anyone use ACS? - 06/30/2008
... in the shop really is an asset when doing warranty! We speak the same language! Good Luck! May your computer last as long as you!...
Re: Over The Counter Part Warranties - 07/11/2008
Thanks! I'm grateful for everyone on this forum... you are all so helpful. I finally don't feel like I'm alone doing the warranty!
Claim Lost in the Black Hole???? - 08/12/2008
... I received a claim acknowledgement for our dealer number that says "case info - no r.o. info". WHAT? So, I called DBC again, and they don't know what I'm referring to. They said to submit the claim again (5th time). I got the same acknowledgement...
Re: Labor Op Help Please!!! - 08/13/2008
... to get paid for the labor of the install.? do i claim that on the pdi ro?? is the 63.00 dollars what gm sends to parts for labor install and how do i flag the tech? do i flag them on the pdi ro?? i read the tsb and it still didnt tell me how to pay...
Re: Claim Lost in the Black Hole???? - 08/14/2008
[quote] Mark: Shooting in the dark here--but are you just reopening the claim in WINS e-claims and resubmitting? I wonder if you deleted the original claim from WINS e-Claims and re-enter the whole claim as new if it might make a difference?? Maybe...
Re: Transportation claims - 10/08/2008
... Shelly Shannon at the DBC new car department, nor can I 'h'route it either. Very frustrating if you have one of these claims! [/quote] I stand corrected!! For some reason I thought they could. T-claims are such a pain in the rear--you'd think they...
Re: BATTERY (CONFUSION) - 05/23/2008
Sounds like you've got it-diag does include the charging system test, but pays exceptionally poorly- if needed yes do the OLH. Also, make sure to get that sticker off the battery because it does have battery warranty info on it which no longer applies....
Re: Cracked pads - 05/20/2008
... correction or complaint, condition, correction. He needs to state brake pads are cracked and what CAUSED the cracks. If he cant determine the cause, he needs to write that he is unable to determine the cause of failure. I went to a warranty class...
Forum - 05/08/2008
... newly updated brake procedures and from my reading on page 2 of the bulletin under "Warranty Sys. Documentation" it states: "When using any one of the brake labor operations (including brake pad replacements) listed in this bulletin (except for H9709...
Re: HVAC ODOR - 07/09/2010
... .3-.4 depending on how involved the tech had to get. Never had any problems. [/quote] LOL .3 would be ONE LONG SNIFF! and it would only take like 5 minutes tops to install the spray. I watched our slowest tech get it done faster than that! hah...
Re: PDI BATTERY - 12/03/2010
P-P Art. 2.1.11- Would be a warranty transaction. I think you'll still have to call PQC for auth. as with any battery under 250 miles.
Re: GLOBAL WARRANTY (transistion) - 03/04/2010
... it changed compared to sending up when using Wins.. [/quote] ITS NOT ANYMORE COMPLICATED AFTER YOU GET THE HANG OF IT....YOU HAVE TO USE SEVERAL SCREENS TO GET IT SUBMITTED AND PROOF OF PAYMENT ETC...THEY DO HAVE SOME ADP TRAINING YOU CAN TAKE THAT...
Re: GWM-MAJOR ASSEMBLY - 02/22/2010
... PRICE DIFFERENCE OR A RENTAL.) (ASSEMBLY REPL. UNDER BASE AND OR CUV WARRANTY OR PWR WARR.) FROM WHAT I AM UNDERSTANDING IN GWM, THESE ITEMS WOULD GO INTO NET AMOUNT. PQC DOESN'T PAY FOR THOSE, SO HOW CAN IT GO ON THE SAME LINE? ANYONE KNOW HOW THIS...
Re: GWM-MAJOR ASSEMBLY - 02/22/2010
... PRICE DIFFERENCE OR A RENTAL.) (ASSEMBLY REPL. UNDER BASE AND OR CUV WARRANTY OR PWR WARR.) FROM WHAT I AM UNDERSTANDING IN GWM, THESE ITEMS WOULD GO INTO NET AMOUNT. PQC DOESN'T PAY FOR THOSE, SO HOW CAN IT GO ON THE SAME LINE? ANYONE KNOW HOW THIS...
GWM-MAJOR ASSEMBLY - 02/18/2010
... PRICE DIFFERENCE OR A RENTAL.) (ASSEMBLY REPL. UNDER BASE AND OR CUV WARRANTY OR PWR WARR.) FROM WHAT I AM UNDERSTANDING IN GWM, THESE ITEMS WOULD GO INTO NET AMOUNT. PQC DOESN'T PAY FOR THOSE, SO HOW CAN IT GO ON THE SAME LINE? ANYONE KNOW HOW THIS...
What are your dealership’s operating hours? - 06/07/2010
... an OPEN FOR YOU campaign offering your customers the best dealership experience possible! What are your dealership's operating hours? ...
DA report replacement? - 04/12/2010
... high on labor for certain repairs. Can anyone help me find this? I don't want an audit! Thank you, Erin...
AFTERMARKET ROTORS - 05/12/2009
... repair. He authorized installing one factory rotor & one aftermarket rotor on a 2007 Lucerne. Does anyone know anything about this? Have a bulletin or document number? I don't recall seing ANYTHING like this, and am concerned because the customer...
Re: AFTERMARKET ROTORS - 05/13/2009
DID YOU SUBMIT THAT AFTERMARKET ROTOR TO GM FOR PAYMENT? IF SO, DID THEY PAY IT? I THINK I WOULD HAVE CALLED THE DVM AND GOTTEN THEM INVOLVED, BUT IF THE SM DID THIS WITHOUT YOUR KNOWLEDGE AND YOU'RE FINDING OUT AFTER THE FACT, I SAY KILL THE SM. IF...
Re: Global Warranty Management - 12/30/2009
... looks like the list we received does show the full North Central Region so if you want to tell me what dealership you're at I might be able to find it also....
GMPP question-repair overlap - 08/19/2009
... Seems to me last time I tried to "B" auth something for GMPP it rejected. Any help/advice would be appreciated. P.S. - We don't have a GMPP rep....
Re: Global Warranty Management - 10/22/2009
Once you're in training do a course search for "warranty" and it will come up. The course# and name are: VWGWM.A7W Global Warranty Management System Foundation Training. I've been going through it, it's not too bad.
Re: Onstar - 05/31/2012
Uh oh. Did you use the "round file"? lol Try #05-08-46-006R it may be what you're looking for?
YOU ARE USING YOUR EMPOWERMENT, YOU JUST DON'T HAVE TO AUTHORIZE IT BECAUSE IT IS AN ADD CREDIT TO THE TIRE CLAIM. AS LONG AS THE CLAIMS IS DOCUMENTED AND THE ALIGNMENT IS JUSTIFIED TO PREVENT FUTURE TIRE DAMAGE TO THE REPLACEMENT TIRES, THE CLAIM W...
What is the correct procedure? - 06/23/2008
... was replaced on the same side, same line? I have already read 07-08-64-007C. Any clarification would be appreciated. Thanks......
Re: Does anyone use ACS? - 06/30/2008
... in the shop really is an asset when doing warranty! We speak the same language! Good Luck! May your computer last as long as you!...
Re: Over The Counter Part Warranties - 07/11/2008
Thanks! I'm grateful for everyone on this forum... you are all so helpful. I finally don't feel like I'm alone doing the warranty!
Claim Lost in the Black Hole???? - 08/12/2008
... I received a claim acknowledgement for our dealer number that says "case info - no r.o. info". WHAT? So, I called DBC again, and they don't know what I'm referring to. They said to submit the claim again (5th time). I got the same acknowledgement...
Re: Labor Op Help Please!!! - 08/13/2008
... to get paid for the labor of the install.? do i claim that on the pdi ro?? is the 63.00 dollars what gm sends to parts for labor install and how do i flag the tech? do i flag them on the pdi ro?? i read the tsb and it still didnt tell me how to pay...
Re: Claim Lost in the Black Hole???? - 08/14/2008
[quote] Mark: Shooting in the dark here--but are you just reopening the claim in WINS e-claims and resubmitting? I wonder if you deleted the original claim from WINS e-Claims and re-enter the whole claim as new if it might make a difference?? Maybe...
Re: Transportation claims - 10/08/2008
... Shelly Shannon at the DBC new car department, nor can I 'h'route it either. Very frustrating if you have one of these claims! [/quote] I stand corrected!! For some reason I thought they could. T-claims are such a pain in the rear--you'd think they...
Re: BATTERY (CONFUSION) - 05/23/2008
Sounds like you've got it-diag does include the charging system test, but pays exceptionally poorly- if needed yes do the OLH. Also, make sure to get that sticker off the battery because it does have battery warranty info on it which no longer applies....
Re: Cracked pads - 05/20/2008
... correction or complaint, condition, correction. He needs to state brake pads are cracked and what CAUSED the cracks. If he cant determine the cause, he needs to write that he is unable to determine the cause of failure. I went to a warranty class...
Forum - 05/08/2008
... newly updated brake procedures and from my reading on page 2 of the bulletin under "Warranty Sys. Documentation" it states: "When using any one of the brake labor operations (including brake pad replacements) listed in this bulletin (except for H9709...
Re: HVAC ODOR - 07/09/2010
... .3-.4 depending on how involved the tech had to get. Never had any problems. [/quote] LOL .3 would be ONE LONG SNIFF! and it would only take like 5 minutes tops to install the spray. I watched our slowest tech get it done faster than that! hah...
Re: PDI BATTERY - 12/03/2010
P-P Art. 2.1.11- Would be a warranty transaction. I think you'll still have to call PQC for auth. as with any battery under 250 miles.
Re: GLOBAL WARRANTY (transistion) - 03/04/2010
... it changed compared to sending up when using Wins.. [/quote] ITS NOT ANYMORE COMPLICATED AFTER YOU GET THE HANG OF IT....YOU HAVE TO USE SEVERAL SCREENS TO GET IT SUBMITTED AND PROOF OF PAYMENT ETC...THEY DO HAVE SOME ADP TRAINING YOU CAN TAKE THAT...
Re: GWM-MAJOR ASSEMBLY - 02/22/2010
... PRICE DIFFERENCE OR A RENTAL.) (ASSEMBLY REPL. UNDER BASE AND OR CUV WARRANTY OR PWR WARR.) FROM WHAT I AM UNDERSTANDING IN GWM, THESE ITEMS WOULD GO INTO NET AMOUNT. PQC DOESN'T PAY FOR THOSE, SO HOW CAN IT GO ON THE SAME LINE? ANYONE KNOW HOW THIS...
Re: GWM-MAJOR ASSEMBLY - 02/22/2010
... PRICE DIFFERENCE OR A RENTAL.) (ASSEMBLY REPL. UNDER BASE AND OR CUV WARRANTY OR PWR WARR.) FROM WHAT I AM UNDERSTANDING IN GWM, THESE ITEMS WOULD GO INTO NET AMOUNT. PQC DOESN'T PAY FOR THOSE, SO HOW CAN IT GO ON THE SAME LINE? ANYONE KNOW HOW THIS...
GWM-MAJOR ASSEMBLY - 02/18/2010
... PRICE DIFFERENCE OR A RENTAL.) (ASSEMBLY REPL. UNDER BASE AND OR CUV WARRANTY OR PWR WARR.) FROM WHAT I AM UNDERSTANDING IN GWM, THESE ITEMS WOULD GO INTO NET AMOUNT. PQC DOESN'T PAY FOR THOSE, SO HOW CAN IT GO ON THE SAME LINE? ANYONE KNOW HOW THIS...
What are your dealership’s operating hours? - 06/07/2010
... an OPEN FOR YOU campaign offering your customers the best dealership experience possible! What are your dealership's operating hours? ...
DA report replacement? - 04/12/2010
... high on labor for certain repairs. Can anyone help me find this? I don't want an audit! Thank you, Erin...
AFTERMARKET ROTORS - 05/12/2009
... repair. He authorized installing one factory rotor & one aftermarket rotor on a 2007 Lucerne. Does anyone know anything about this? Have a bulletin or document number? I don't recall seing ANYTHING like this, and am concerned because the customer...
Re: AFTERMARKET ROTORS - 05/13/2009
DID YOU SUBMIT THAT AFTERMARKET ROTOR TO GM FOR PAYMENT? IF SO, DID THEY PAY IT? I THINK I WOULD HAVE CALLED THE DVM AND GOTTEN THEM INVOLVED, BUT IF THE SM DID THIS WITHOUT YOUR KNOWLEDGE AND YOU'RE FINDING OUT AFTER THE FACT, I SAY KILL THE SM. IF...
Re: Global Warranty Management - 12/30/2009
... looks like the list we received does show the full North Central Region so if you want to tell me what dealership you're at I might be able to find it also....
GMPP question-repair overlap - 08/19/2009
... Seems to me last time I tried to "B" auth something for GMPP it rejected. Any help/advice would be appreciated. P.S. - We don't have a GMPP rep....
Re: Global Warranty Management - 10/22/2009
Once you're in training do a course search for "warranty" and it will come up. The course# and name are: VWGWM.A7W Global Warranty Management System Foundation Training. I've been going through it, it's not too bad.
Re: Onstar - 05/31/2012
Uh oh. Did you use the "round file"? lol Try #05-08-46-006R it may be what you're looking for?
Re: What would you do? - 07/31/2012
... enthusiasm. As long as your docs are there and your butt is covered, it's none of GM business what the customer paid in labor. [/quote] I agree with this. Yes, WSC says you need to put customer labor in, however we have done a few claims with parts...
Labor time updates - 03/13/2013
... job card open date. I don't know if I just don't remember hearing/seeing this or now. Thought I would let you know....
Re: Need HELP! - 08/08/2013
... by your Service Manager. It could be 0.5 hrs or it could be 20.0 hours. It just depends on what YOU and YOUR Service Manager deem reasonable and necessary to satisfy your customer. You will also need to sell it to your DMA. There is no labor operation...
Re: Oil Consumption - 12/03/2013
... allowed the pin to slide out and rub against the cylinder wall, causing a massive gouge. Unless you have scope in your shop, you'll need to do some disassembly. Good Luck....
Re: Requirements - 03/01/2011
[quote] AngelaW: [quote] Tonia: We have a list of required documents needed posted so techs know what is needed to get paid. If the document is not attached, no pay. [/quote] Where would one get a list of the most used documents? I am new to warranty...
Re: GWM - 01/19/2012
[quote] hkchevy1:Can you submit each claim individually from your DMS? It doesn't have to be a "batch". [/quote] This is the part that is being shut down. The interactive side where you submit one at a time will not work during the shutdown. The...
Re: Is anyone else on Arkona?? - 11/17/2011
No, we are on AutoMate. Sounds like they could be clones. Pain in the rumpus here too. Freezes and then you lose everything you've been working on. Randomly transmits half of a claim, or leaves parts off, or even VINs. I'm sorry you are having a rough...
Re: Pre-Authorization Requests for Transmission/Engine/Tires etc - 11/30/2011
I think tires are the only ones that will automatically change to an accepted status. For Transmissions and Engines you are just setting up the Pre-Auth, then when you call PQC with your final line totals, etc. they can look up the Pre-Auth # you've...
What should I do? - 12/06/2011
... the unit causing the buttons to stick". He had to replace the unit. When they told the customer what was found she insisted she doesn't even drink coffee and although her daughter drives the car at times she doesn't believe she had spilled coffee into...
Re: FRT FLOOR CONSOLE ARMREST - 02/22/2012
C2740 Door And/Or Pad, Console Compartment - R&R Or Replace LABOR CODE: C2740 .2 P.S. - Don't you just LOVE how the LTG, EPIC and the techs all call the same part a different name? We are awesome! We can find anything with perserverance! HAhaha! When...
What Would You Do - 07/17 - 06/19/2017
... the flywheel also indicated as the causal part. Because the vehicle had 65,000 miles on the odometer, the claim was originally written up as customer pay. Once the cause of failure was determined, management authorized the change from customer pay...
Forum - 03/15/2017
I called the DBC because we just had a claim reduce for the coolant. He said there's no bulletin per se, but if you search Warranty Job Aids in the Global Connect search box and click on the first option titled Warranty Processing Job Aids, make...
1234yf Refrigerant - 04/07/2017
... condensor replacement. So do we use the add time of .3 for recover and recharge on the 2017 youkon although it uses the 1234yf?...
Forum - 02/09/2018
... procedure" then it is included in the base time. Otherwise unless you are just doing an regen, you would claim regen time as OLH based on actual punch time. In other words, the tech doesn't get an hour because he wants an hour and the op for that...
Re: Transmission Types - 12/16/2015
... and load the vehicle yr/make/model. Go into Service Manuals/Bulletins Right under the search dropdown (where you select either document or title), click on RPO Code List. From there, find your transmission code (MH6, MX7, etc found in your build) On...
Re: DMA PRE-APPROVAL - 10/16/2015
I have encountered a similar scenario to the one you have described...bulletin originally published as A/T & then updated to 7.0 hours at the time of the repair procedure. I advised the dealer to confirm that documentation supported the excessive time...
Forum - 02/20/2017
... see it my way. Plus our new Service Director gives me lots of leeway on warranty and what it requires. Ultimately, when your in an audit situation, it's you that are the one under the microscope and will be held accountable. If it feels...
Printing IVH at job card write up - 05/09/2016
... not limited to the following: Service history printouts GM IVH, or Service Workbench Dashboard." What do you do at your dealership to satisfy this requirement? Do you print and attach a copy of the IVH to every job card at write up? Or do you interpret...
Forum - 01/17/2020
I have told my techs that if SPS does not give them the BN code (block) to just program the module and do the setup the second time. I get 4 codes and match them line for line. That way the techs are doing the work and GM can't say we aren't. If they...
Forum - 01/17/2020
... component" coverage. If the opcodes are not on the powertrain list then it must be inside 8/80 or whatever the E2 limits are for that vehicle. You have to be very careful because some of those have different limits based on the GVW. Without looking I...
Forum - 11/25/2019
... charging schedule GM will not pay it. Short version, someone is going to have to eat it. Whatever department makes money off the use of the rentals. (guess which one that is?) ;) I have gotten one paid, one time, ever....
Forum - 10/31/2019
... is a different situation. I still make my advisors follow regular processes to ensure that I don't get into arguments with WSC. It is overkill but most of them don't seem to be able to grasp the difference between that and a regular warranty situation...
Forum - 08/27/2019
The job card must contain time punch documentation due to the part warranty. All standard warranty and policy repair time must be documented on the technician's time ticket by job card. (P&P Article 3.2.8) As a best practice, encourage technician...
Forum - 05/22/2019
Thanks for the responses to this body shop issue! The front side door outer panel refinish color/clear coat labor operation was selected for this claim. The warranty administrator calculated the base labor time, add time for R&I door side...
Forum - 05/31/2019
... have to have a seperate punch time, & it probably wouldn't hurt to have them add to the story what other electrical tests they performed or what wires or connectors were tested. This is your proof that the electrical diagnosis is legit. P&P...
... enthusiasm. As long as your docs are there and your butt is covered, it's none of GM business what the customer paid in labor. [/quote] I agree with this. Yes, WSC says you need to put customer labor in, however we have done a few claims with parts...
Labor time updates - 03/13/2013
... job card open date. I don't know if I just don't remember hearing/seeing this or now. Thought I would let you know....
Re: Need HELP! - 08/08/2013
... by your Service Manager. It could be 0.5 hrs or it could be 20.0 hours. It just depends on what YOU and YOUR Service Manager deem reasonable and necessary to satisfy your customer. You will also need to sell it to your DMA. There is no labor operation...
Re: Oil Consumption - 12/03/2013
... allowed the pin to slide out and rub against the cylinder wall, causing a massive gouge. Unless you have scope in your shop, you'll need to do some disassembly. Good Luck....
Re: Requirements - 03/01/2011
[quote] AngelaW: [quote] Tonia: We have a list of required documents needed posted so techs know what is needed to get paid. If the document is not attached, no pay. [/quote] Where would one get a list of the most used documents? I am new to warranty...
Re: GWM - 01/19/2012
[quote] hkchevy1:Can you submit each claim individually from your DMS? It doesn't have to be a "batch". [/quote] This is the part that is being shut down. The interactive side where you submit one at a time will not work during the shutdown. The...
Re: Is anyone else on Arkona?? - 11/17/2011
No, we are on AutoMate. Sounds like they could be clones. Pain in the rumpus here too. Freezes and then you lose everything you've been working on. Randomly transmits half of a claim, or leaves parts off, or even VINs. I'm sorry you are having a rough...
Re: Pre-Authorization Requests for Transmission/Engine/Tires etc - 11/30/2011
I think tires are the only ones that will automatically change to an accepted status. For Transmissions and Engines you are just setting up the Pre-Auth, then when you call PQC with your final line totals, etc. they can look up the Pre-Auth # you've...
What should I do? - 12/06/2011
... the unit causing the buttons to stick". He had to replace the unit. When they told the customer what was found she insisted she doesn't even drink coffee and although her daughter drives the car at times she doesn't believe she had spilled coffee into...
Re: FRT FLOOR CONSOLE ARMREST - 02/22/2012
C2740 Door And/Or Pad, Console Compartment - R&R Or Replace LABOR CODE: C2740 .2 P.S. - Don't you just LOVE how the LTG, EPIC and the techs all call the same part a different name? We are awesome! We can find anything with perserverance! HAhaha! When...
What Would You Do - 07/17 - 06/19/2017
... the flywheel also indicated as the causal part. Because the vehicle had 65,000 miles on the odometer, the claim was originally written up as customer pay. Once the cause of failure was determined, management authorized the change from customer pay...
Forum - 03/15/2017
I called the DBC because we just had a claim reduce for the coolant. He said there's no bulletin per se, but if you search Warranty Job Aids in the Global Connect search box and click on the first option titled Warranty Processing Job Aids, make...
1234yf Refrigerant - 04/07/2017
... condensor replacement. So do we use the add time of .3 for recover and recharge on the 2017 youkon although it uses the 1234yf?...
Forum - 02/09/2018
... procedure" then it is included in the base time. Otherwise unless you are just doing an regen, you would claim regen time as OLH based on actual punch time. In other words, the tech doesn't get an hour because he wants an hour and the op for that...
Re: Transmission Types - 12/16/2015
... and load the vehicle yr/make/model. Go into Service Manuals/Bulletins Right under the search dropdown (where you select either document or title), click on RPO Code List. From there, find your transmission code (MH6, MX7, etc found in your build) On...
Re: DMA PRE-APPROVAL - 10/16/2015
I have encountered a similar scenario to the one you have described...bulletin originally published as A/T & then updated to 7.0 hours at the time of the repair procedure. I advised the dealer to confirm that documentation supported the excessive time...
Forum - 02/20/2017
... see it my way. Plus our new Service Director gives me lots of leeway on warranty and what it requires. Ultimately, when your in an audit situation, it's you that are the one under the microscope and will be held accountable. If it feels...
Printing IVH at job card write up - 05/09/2016
... not limited to the following: Service history printouts GM IVH, or Service Workbench Dashboard." What do you do at your dealership to satisfy this requirement? Do you print and attach a copy of the IVH to every job card at write up? Or do you interpret...
Forum - 01/17/2020
I have told my techs that if SPS does not give them the BN code (block) to just program the module and do the setup the second time. I get 4 codes and match them line for line. That way the techs are doing the work and GM can't say we aren't. If they...
Forum - 01/17/2020
... component" coverage. If the opcodes are not on the powertrain list then it must be inside 8/80 or whatever the E2 limits are for that vehicle. You have to be very careful because some of those have different limits based on the GVW. Without looking I...
Forum - 11/25/2019
... charging schedule GM will not pay it. Short version, someone is going to have to eat it. Whatever department makes money off the use of the rentals. (guess which one that is?) ;) I have gotten one paid, one time, ever....
Forum - 10/31/2019
... is a different situation. I still make my advisors follow regular processes to ensure that I don't get into arguments with WSC. It is overkill but most of them don't seem to be able to grasp the difference between that and a regular warranty situation...
Forum - 08/27/2019
The job card must contain time punch documentation due to the part warranty. All standard warranty and policy repair time must be documented on the technician's time ticket by job card. (P&P Article 3.2.8) As a best practice, encourage technician...
Forum - 05/22/2019
Thanks for the responses to this body shop issue! The front side door outer panel refinish color/clear coat labor operation was selected for this claim. The warranty administrator calculated the base labor time, add time for R&I door side...
Forum - 05/31/2019
... have to have a seperate punch time, & it probably wouldn't hurt to have them add to the story what other electrical tests they performed or what wires or connectors were tested. This is your proof that the electrical diagnosis is legit. P&P...
Dealertrack/Xtime---- a heads up - 06/15/2018
... box it puts the Customer Complaint Code description and also the Cause Code description as what is the complaint. I have tried it with other claims such as special coverages and it still does the same. We have been in contact with Dealertrack...
Forum - 03/19/2018
Thank you for your input, I like the idea of keeping the first page to show version and document information. I have started doing that. The big one for me is we have been doing a lot of special policy piston jobs and they print the policy every time,...
Reimbursing Customer for Rental Expense - 03/28/2018
... be three days at $38 dollars a day and to submit this in the Net-Rental fields. So that's what we did. A day or so later we get a call from GM/CAC asking if the vehicle had been towed. They were reviewing whether or not they would reimburse...
Forum - 02/11/2019
... Warranty document. Or, in SI, for example, take a look at Document ID 4641436 (scroll to the What is Not Covered section)....
What do you do? - 01/23/2019
... and modified it to maintain tracking information. If I find an RO that is not compliant I document what needs to be corrected, tag the invoice with instructions, and identify dates when they are handed to whoever is documented to have the ticket. I update...
Forum - 01/11/2019
... prompted to prevent rejects. If they are paying then as long as it is recorded on the job card I would let GM and your DMS fight it out. If you are getting rejects, then that will definitely drive up your reject rate and I would stop until a solution...
Forum - 08/20/2018
... things I don't really do but I expect them to consider my abilities and certifications, which they would be in a much worse position without. I'm thinking I will ask them for an increase on my weekly salary capped with either .75 or 1.0 percent of the...
Forum - 10/14/2021
... inspection), or other supporting documentation. The explanation must specifically describe what the service manager saw or verified upon inspection or road test. Multiple additional concerns must each contain this approval. The customer must be contacted...
Forum - 12/10/2020
... of Mail Out Reviews! Recommend compiling as much of the job card documentation as possible. You may elect to "reprint" the hard copy and document the circumstances with management authorization. Although, with that being said, it may not be...
Forum - 01/11/2021
For audit purposes, I would flag it as an added line. If you do a manual submission in global warranty and don't flag it, GM looks at it in an audit situation they will accuse you of a word I don't like to use. I would also follow that with a comment...
Forum - 03/11/2021
... to find examples but you hit the high points. Just make sure the SM is not vague and details what the authorization is for. By that I mean don't just say "olh and parts for consequential damage in transmission", he needs to document something like...
Forum - 02/04/2021
Well in review of this process I have found we are doing about 20 things wrong on these recalls. Techs are throwing away packaging, tossing the document inside that is supposed to be filled out, cutting wires without using the shorting connector to avoid...
Forum - 03/08/2023
... but it will not let you claim it until the install information is submitted. If the other dealer would go in and enter the labor op, part number and date (it can be added up to 2 years after since its a $0 claim), then as soon as you see it in the bottom...
Forum - 03/15/2023
... thier job. Having been a rep for 40 yrs i saw it lots,,,they get this deer stare,,,,like what just happened....but having said so the ones it happened to didnt know what was going on in the shop cause they never looked at the job cards. You...
Forum - 03/13/2023
... gets an hour and if he replaces the module he gets an hour. I don't have your vehicle context but what I might do to verify the labor is go into LTG and look up the base operation for the converter and if it is less than the hour then don't waste your...
Forum - 03/23/2023
Thanks ewill3rd. Yeah I'm going to do that and submit a feedback on it. I spoke with my DVM about it the other day and he also agreed. Starting to feel so overwhelmed with all the stuff that's being added. SAVI starting in just about another week....
Forum - 01/25/2022
... chart that I have shared with a couple people. If anyone is interested once I get it cleaned up I would be happy to send out some copies ...
Forum - 05/12/2022
... the rest to discount. Here we do it differently, we have an agreement with parts to bill these for what the net is. I print charts and hand them to all the parts staff. On the mid-engine Vette I think here the parts are billed at $172.25, so 121.75 goes...
What Would You Do - 06/22 - 05/25/2022
... button, the second line addressed a concern with the driver side inside wall panel trim breaking down in the rear hatch area, with the passenger side inside wall panel trim break down concern on the third line of the claim. The technician found...
Forum - 08/31/2022
... to OLH or ST. From my view, to directly answer your question, those things are the same. I think what they are trying to say overall is if you are using your 2.0 published add for clean and recondition you don't need time punches under the new policy...
Forum - 07/11/2024
... have system discounts after. I forget how they break down the labor between the two services but you have to get with your SM to decide. I just finish out the booking because they always do it wrong. Truthfully you just have to find a way to hit that...
Forum - 07/11/2024
... replacement while 5758320 the main battery on a 23 HD Silverado. If I could post pictures I would show you but the drop down is on the top right of the screen and takes you to the repair procedure for that operation code on ALMOST every repair....
Unique Policy Evaluation Tool Cases - 08/29/2024
... such as an oil consumption test, that started prior to the expiration of warranty. Documentation should support dates and/or mileage of warranty eligibility. Repeat part failures outside of an applicable parts warranty. Documentation should...
Personal Property Damage - 07/25/2023
... of a claimed product related concern when a vehicle is covered under an applicable warranty. This would be for goods located in the vehicle. Examples from bulletin 09-00-89-008 include: Clothing or other personal items damaged by a defective seat heater...
Forum - 04/16/2024
... down to Restricted Models. The Model Code Abbreviation is in GM Greek, so click on each to see what the Make and Models are. If it is in there, there is NO way around it. EV certifications are model specific too. So, if you are certified in one...
... box it puts the Customer Complaint Code description and also the Cause Code description as what is the complaint. I have tried it with other claims such as special coverages and it still does the same. We have been in contact with Dealertrack...
Forum - 03/19/2018
Thank you for your input, I like the idea of keeping the first page to show version and document information. I have started doing that. The big one for me is we have been doing a lot of special policy piston jobs and they print the policy every time,...
Reimbursing Customer for Rental Expense - 03/28/2018
... be three days at $38 dollars a day and to submit this in the Net-Rental fields. So that's what we did. A day or so later we get a call from GM/CAC asking if the vehicle had been towed. They were reviewing whether or not they would reimburse...
Forum - 02/11/2019
... Warranty document. Or, in SI, for example, take a look at Document ID 4641436 (scroll to the What is Not Covered section)....
What do you do? - 01/23/2019
... and modified it to maintain tracking information. If I find an RO that is not compliant I document what needs to be corrected, tag the invoice with instructions, and identify dates when they are handed to whoever is documented to have the ticket. I update...
Forum - 01/11/2019
... prompted to prevent rejects. If they are paying then as long as it is recorded on the job card I would let GM and your DMS fight it out. If you are getting rejects, then that will definitely drive up your reject rate and I would stop until a solution...
Forum - 08/20/2018
... things I don't really do but I expect them to consider my abilities and certifications, which they would be in a much worse position without. I'm thinking I will ask them for an increase on my weekly salary capped with either .75 or 1.0 percent of the...
Forum - 10/14/2021
... inspection), or other supporting documentation. The explanation must specifically describe what the service manager saw or verified upon inspection or road test. Multiple additional concerns must each contain this approval. The customer must be contacted...
Forum - 12/10/2020
... of Mail Out Reviews! Recommend compiling as much of the job card documentation as possible. You may elect to "reprint" the hard copy and document the circumstances with management authorization. Although, with that being said, it may not be...
Forum - 01/11/2021
For audit purposes, I would flag it as an added line. If you do a manual submission in global warranty and don't flag it, GM looks at it in an audit situation they will accuse you of a word I don't like to use. I would also follow that with a comment...
Forum - 03/11/2021
... to find examples but you hit the high points. Just make sure the SM is not vague and details what the authorization is for. By that I mean don't just say "olh and parts for consequential damage in transmission", he needs to document something like...
Forum - 02/04/2021
Well in review of this process I have found we are doing about 20 things wrong on these recalls. Techs are throwing away packaging, tossing the document inside that is supposed to be filled out, cutting wires without using the shorting connector to avoid...
Forum - 03/08/2023
... but it will not let you claim it until the install information is submitted. If the other dealer would go in and enter the labor op, part number and date (it can be added up to 2 years after since its a $0 claim), then as soon as you see it in the bottom...
Forum - 03/15/2023
... thier job. Having been a rep for 40 yrs i saw it lots,,,they get this deer stare,,,,like what just happened....but having said so the ones it happened to didnt know what was going on in the shop cause they never looked at the job cards. You...
Forum - 03/13/2023
... gets an hour and if he replaces the module he gets an hour. I don't have your vehicle context but what I might do to verify the labor is go into LTG and look up the base operation for the converter and if it is less than the hour then don't waste your...
Forum - 03/23/2023
Thanks ewill3rd. Yeah I'm going to do that and submit a feedback on it. I spoke with my DVM about it the other day and he also agreed. Starting to feel so overwhelmed with all the stuff that's being added. SAVI starting in just about another week....
Forum - 01/25/2022
... chart that I have shared with a couple people. If anyone is interested once I get it cleaned up I would be happy to send out some copies ...
Forum - 05/12/2022
... the rest to discount. Here we do it differently, we have an agreement with parts to bill these for what the net is. I print charts and hand them to all the parts staff. On the mid-engine Vette I think here the parts are billed at $172.25, so 121.75 goes...
What Would You Do - 06/22 - 05/25/2022
... button, the second line addressed a concern with the driver side inside wall panel trim breaking down in the rear hatch area, with the passenger side inside wall panel trim break down concern on the third line of the claim. The technician found...
Forum - 08/31/2022
... to OLH or ST. From my view, to directly answer your question, those things are the same. I think what they are trying to say overall is if you are using your 2.0 published add for clean and recondition you don't need time punches under the new policy...
Forum - 07/11/2024
... have system discounts after. I forget how they break down the labor between the two services but you have to get with your SM to decide. I just finish out the booking because they always do it wrong. Truthfully you just have to find a way to hit that...
Forum - 07/11/2024
... replacement while 5758320 the main battery on a 23 HD Silverado. If I could post pictures I would show you but the drop down is on the top right of the screen and takes you to the repair procedure for that operation code on ALMOST every repair....
Unique Policy Evaluation Tool Cases - 08/29/2024
... such as an oil consumption test, that started prior to the expiration of warranty. Documentation should support dates and/or mileage of warranty eligibility. Repeat part failures outside of an applicable parts warranty. Documentation should...
Personal Property Damage - 07/25/2023
... of a claimed product related concern when a vehicle is covered under an applicable warranty. This would be for goods located in the vehicle. Examples from bulletin 09-00-89-008 include: Clothing or other personal items damaged by a defective seat heater...
Forum - 04/16/2024
... down to Restricted Models. The Model Code Abbreviation is in GM Greek, so click on each to see what the Make and Models are. If it is in there, there is NO way around it. EV certifications are model specific too. So, if you are certified in one...
Forum - 03/14/2024
... fortunately most of these dealer owned vehicles just have one concern listed on the jc,,,but where you can get in trouble is where you have multiple lines. i personally dont see,,,at least at out store,,the ser mgr doing these write ups,,,we are too...
Dealer Owned Vehicle authorization procedure - 03/07/2024
... the rep said if we have say 3 things ( ac leak,,,trans leak,,,engine noise ) on the Job Card,,,you need 3 signatures,,,3 dates ,,,3 times,,,and a separate auth for say steering leak you need to say "inspected and verified steering leakage" and the same...
Forum - 12/12/2023
... for 30 years, starting as a tech, then a writer and now the manager. I know exactly what you mean about catering to bad employees, or even just permitting poor behaviour. I'd be lying if I said that I never "let it slide", but by no...
Forum - 01/26/2024
Your staff must never assume that a PRA is not required for a PRA restricted claim. The PRA group may decide you don't need their authorization for certain issues, however you are still required to submit it and get their response that indicates it is...
What Would You Do? - 06/23 - 05/23/2023
... 872 occurs when dongle vehicle data is required for the transaction and it is not received. What can be checked/confirmed when a claim rejects with error 872? First ensure that the scan is completed correctly, review the Before Plugging SAVI In...
Forum - 05/30/2023
... it again before the job card is closed. In those instances I go to the SAVI dashboard and print whatever scans are in the system for that VIN and attach them to the claim and route to WSC with an explanation. My understanding is also next month...
Forum - 04/25/2023
You're welcome, it looks like that vehicle was originally sold in Canada which is why the recall is open.
Forum - 10/18/2023
Is there a chart anywhere out there that shows what the different letters mean? I know the numbers are for the different levels but haven't seen anything for the letters. I think F is for fixed which means you've gotten out of the observation period you...
Forum - 07/24/2023
... search for "battery usage" and look for a document labeled 12V battery usage Open it and type in your vehicle model over the model column and verify the engine. Look at those settings and make sure they match your GR8 settings. If they don't then I can...
Damaged in Transit (DIT): Structural/Non-Structural - 07/27/2022
... post, windshield pillar post, and rocker panels. Non-structural areas include the hood, grille, doors, and glass. Common errors include parts ordered or repairing a vehicle with structural damage before pre-approval is obtained. When additional damage...
Assembly Repair/Replacement - 03/28/2022
... following policies apply: Dealers not possessing the necessary essential special service tools does not justify an assembly replacement. Technicians must follow all applicable GM bulletins and technical instructions for component repair and/or exchange. Component...
April 2021 Recall Update - 03/22/2021
... include single rear wheel brake calipers. Customer Satisfaction Recall N202326560 Customer Double Charged for All-Weather Cargo Tray: A total of 40 vehicles are included in the recall program that addresses a double charge applied for the all-weather...
Reject of the Month - March 2021 - 02/25/2021
... may have noticed a trend with the information provided above, the direct correlation between what is documented on the hard/shop copy of the job card and a policy compliant submission. While the issues above will not create a claim reject at submission,...
Customer Signatures - 12/02/2019
... contain at the very least the customers signature, contact information, and a detailed listing of what their concerns are. The early bird envelope or drop off form must be attached to the job card. Documentation such as a hand-written note or email provided...
May 2020 Recall Update - 04/29/2020
... The bulletin has been revised to include customer owned vehicles. Certain 2019 Chevrolet Silverado 1500 (New Model) and GMC Sierra 1500 (New Model) vehicles equipped with brake lining wear system life span prognostic indicator are involved. Customer...
I'm Just a Warranty Claim - 05/29/2020
... is performed to verify the quality and completeness of the work. The technician finalizes the documentation on the job card and then it is ready for invoicing. It is at this time that the delivery process is taking place with the advisor...
Certified Pre-Owned Resource Center - 02/20/2018
... empowered to provide a policy repair. Wholesale authorization was required and the transaction would have to be H-routed for payment. Labor operations that are not covered are now found in a link titled “Labor operations that require pre-approval.”...
Policy Decision - 04/23/2018
... approval. The Analyze Warranty tab in Global Warranty Management provides a helpful tool to view your store’s empowerment usage. Select the “View Warranty Analysis Reports” from the Analyze Warranty tab then select the “Service...
Cadillac First Maintenance Visit - 08/20/2018
... service and 0600513 is used for the tire rotation service. The oil life percent remaining must be documented on the job card. Download the latest Cadillac Maintenance Program Help Card ...
Strategy Based Diagnosis - 09/25/2018
... operates and may need an explanation. If the customer is dissatisfied with the explanation, GM would like a Field Product Report filed documenting why the customer is dissatisfied with the particular situation. See bulletin 02-00-89-002 for more information...
Concern Not Duplicated Labor Operations - 08/22/2017
There are a series of labor operations available to pay your technicians when they have justified time involved in diagnosing a vehicle, with the end result being, they could not find anything defective. These labor operations are known as Customer Concern...
Policy Evaluation Tool - 09/27/2017
... Evaluation Tool with every policy decision and FOLLOW the recommended participation range. Both you and GM are able to identify Policy Decision transactions through warranty analysis, as well as isolating deviations from the recommended participation...
August 2017 Recall Update - 07/25/2017
... Code. The screenshot of the Programming Result must be attached to the transaction submission. The documentation requirements apply to recall labor operations 9102276 and 9102561, effective July 10, 2017. Refer to the Recall Documentation article on...
Empowerment Portal and Open Recalls - 09/27/2016
... check is down when creating a goodwill request for a customer, the empowerment portal will alert you that the system is unable to verify if there is an open recall on the VIN and the request will be placed in pending status. No further dealership action...
Components and Systems - 01/06/2010
... many warranty administrators do not have a strong technical background and have learned most of what they know through hands-on experience at the dealership. Understanding the failure, affected components, parts and repair procedures is crucial to accurately...
... fortunately most of these dealer owned vehicles just have one concern listed on the jc,,,but where you can get in trouble is where you have multiple lines. i personally dont see,,,at least at out store,,the ser mgr doing these write ups,,,we are too...
Dealer Owned Vehicle authorization procedure - 03/07/2024
... the rep said if we have say 3 things ( ac leak,,,trans leak,,,engine noise ) on the Job Card,,,you need 3 signatures,,,3 dates ,,,3 times,,,and a separate auth for say steering leak you need to say "inspected and verified steering leakage" and the same...
Forum - 12/12/2023
... for 30 years, starting as a tech, then a writer and now the manager. I know exactly what you mean about catering to bad employees, or even just permitting poor behaviour. I'd be lying if I said that I never "let it slide", but by no...
Forum - 01/26/2024
Your staff must never assume that a PRA is not required for a PRA restricted claim. The PRA group may decide you don't need their authorization for certain issues, however you are still required to submit it and get their response that indicates it is...
What Would You Do? - 06/23 - 05/23/2023
... 872 occurs when dongle vehicle data is required for the transaction and it is not received. What can be checked/confirmed when a claim rejects with error 872? First ensure that the scan is completed correctly, review the Before Plugging SAVI In...
Forum - 05/30/2023
... it again before the job card is closed. In those instances I go to the SAVI dashboard and print whatever scans are in the system for that VIN and attach them to the claim and route to WSC with an explanation. My understanding is also next month...
Forum - 04/25/2023
You're welcome, it looks like that vehicle was originally sold in Canada which is why the recall is open.
Forum - 10/18/2023
Is there a chart anywhere out there that shows what the different letters mean? I know the numbers are for the different levels but haven't seen anything for the letters. I think F is for fixed which means you've gotten out of the observation period you...
Forum - 07/24/2023
... search for "battery usage" and look for a document labeled 12V battery usage Open it and type in your vehicle model over the model column and verify the engine. Look at those settings and make sure they match your GR8 settings. If they don't then I can...
Damaged in Transit (DIT): Structural/Non-Structural - 07/27/2022
... post, windshield pillar post, and rocker panels. Non-structural areas include the hood, grille, doors, and glass. Common errors include parts ordered or repairing a vehicle with structural damage before pre-approval is obtained. When additional damage...
Assembly Repair/Replacement - 03/28/2022
... following policies apply: Dealers not possessing the necessary essential special service tools does not justify an assembly replacement. Technicians must follow all applicable GM bulletins and technical instructions for component repair and/or exchange. Component...
April 2021 Recall Update - 03/22/2021
... include single rear wheel brake calipers. Customer Satisfaction Recall N202326560 Customer Double Charged for All-Weather Cargo Tray: A total of 40 vehicles are included in the recall program that addresses a double charge applied for the all-weather...
Reject of the Month - March 2021 - 02/25/2021
... may have noticed a trend with the information provided above, the direct correlation between what is documented on the hard/shop copy of the job card and a policy compliant submission. While the issues above will not create a claim reject at submission,...
Customer Signatures - 12/02/2019
... contain at the very least the customers signature, contact information, and a detailed listing of what their concerns are. The early bird envelope or drop off form must be attached to the job card. Documentation such as a hand-written note or email provided...
May 2020 Recall Update - 04/29/2020
... The bulletin has been revised to include customer owned vehicles. Certain 2019 Chevrolet Silverado 1500 (New Model) and GMC Sierra 1500 (New Model) vehicles equipped with brake lining wear system life span prognostic indicator are involved. Customer...
I'm Just a Warranty Claim - 05/29/2020
... is performed to verify the quality and completeness of the work. The technician finalizes the documentation on the job card and then it is ready for invoicing. It is at this time that the delivery process is taking place with the advisor...
Certified Pre-Owned Resource Center - 02/20/2018
... empowered to provide a policy repair. Wholesale authorization was required and the transaction would have to be H-routed for payment. Labor operations that are not covered are now found in a link titled “Labor operations that require pre-approval.”...
Policy Decision - 04/23/2018
... approval. The Analyze Warranty tab in Global Warranty Management provides a helpful tool to view your store’s empowerment usage. Select the “View Warranty Analysis Reports” from the Analyze Warranty tab then select the “Service...
Cadillac First Maintenance Visit - 08/20/2018
... service and 0600513 is used for the tire rotation service. The oil life percent remaining must be documented on the job card. Download the latest Cadillac Maintenance Program Help Card ...
Strategy Based Diagnosis - 09/25/2018
... operates and may need an explanation. If the customer is dissatisfied with the explanation, GM would like a Field Product Report filed documenting why the customer is dissatisfied with the particular situation. See bulletin 02-00-89-002 for more information...
Concern Not Duplicated Labor Operations - 08/22/2017
There are a series of labor operations available to pay your technicians when they have justified time involved in diagnosing a vehicle, with the end result being, they could not find anything defective. These labor operations are known as Customer Concern...
Policy Evaluation Tool - 09/27/2017
... Evaluation Tool with every policy decision and FOLLOW the recommended participation range. Both you and GM are able to identify Policy Decision transactions through warranty analysis, as well as isolating deviations from the recommended participation...
August 2017 Recall Update - 07/25/2017
... Code. The screenshot of the Programming Result must be attached to the transaction submission. The documentation requirements apply to recall labor operations 9102276 and 9102561, effective July 10, 2017. Refer to the Recall Documentation article on...
Empowerment Portal and Open Recalls - 09/27/2016
... check is down when creating a goodwill request for a customer, the empowerment portal will alert you that the system is unable to verify if there is an open recall on the VIN and the request will be placed in pending status. No further dealership action...
Components and Systems - 01/06/2010
... many warranty administrators do not have a strong technical background and have learned most of what they know through hands-on experience at the dealership. Understanding the failure, affected components, parts and repair procedures is crucial to accurately...
The ABC's of Human Interaction - 11/18/2010
... realized that there was no time for him to actually work on trucks. I went to him and asked him what kind of work he did on trucks and he told me mostly predelivery items, at night after he finished his daily work as a service advisor. Going back to...
Over-The-Counter Part Warranties - 10/01/2013
... necessary, perform any warranty repairs at the Service Agent Facility. Delivery of the vehicle would be at the customer's expense. GM also publishes a Dealer Replacement Parts Warranty Quick Reference Chart in Article 1.1.3 that can be downloaded...
Reflections for the Year and Years Past - 12/09/2013
At the end of the year I take a few moments to review the newsletter articles from the past year reflecting on what's new, different, and obsolete, and what we have accomplished since the beginning of the year. Like so many past years, 2013 has had many...
Repeat Repair/Pyramiding - 04/03/2014
... documentation and instructional information is made available in the Notifications area of GWM. If your dealership has entered an Observation Period, this is where analysis should begin.Select the "1" indicated with GM-US to review the materials issued...
CPO Vehicles - 12/19/2014
... CPO vehicles are considered good alternatives to new cars, since they are usually 3 years old or younger, backed by a warranty and from a rental or corporate fleet. People are interested in buying peace of mind that is offered with a CPO vehicle. ...
Changes to Technician Accounting of Labour Time - 08/05/2014
... on repairsOLHDiagnostic time beyond the published diagnosis add time in the LTG. This time would be claimed as OLH.Recording technician time can be accomplished two ways. The first is electronically through your DMS system, if your system provides that...
March 2014 Recall Update - 02/27/2014
... of upcoming recall 13420. The recall involves certain 2012-2013 model year Chevrolet Silverado and GMC Sierra Chassis Cab vehicles equipped with a 6.6L diesel engine and dual fuel tanks. Safety recall 13421 addresses vehicles that may have had a suspect...
December 2013 Recall Update - 12/09/2013
... Camera Module to address the condition. Involved in the recall are certain 2014 Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles equipped with Forward Collision Alert System and Base Audio.Noncompliance Recall 13365: Fuel Label Compliance: This...
Changes to Policy Repair Decision Making - 11/18/2013
... the customer's expectations should be established before any decision is made. The following are what GM calls "Supporting Factors" that should be looked at when determining whether a policy repair is the right thing to do. Close to the vehicle...
August 2013 Recall Update - 07/30/2013
... H3; 2008-2011 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Express, Silverado, Suburban, Tahoe, GMC Savana, Sierra, Yukon, Yukon XL; 2009-2010 Hummer H3T; 2009-2011 Chevrolet Colorado, GMC Canyon model vehicles equipped with a...
Choosing The Correct Labor Operation - 06/02/2015
... a transaction to GM, the labor operation chosen is meant to give GM vital information as to what has failed on the vehicle. It is very important that time is taken to identify the correct labor operation for the repair made so that an accurate reflection...
Courtesy Transportation Reminders - 03/01/2016
... vehicles in service longer than they have in the past, so it's important to make sure that if you are using one of the preferred rental car vendors they must give your customer at least a 2015 vehicle. 2014 vehicles are now too old and reimbursement...
One Labour Operation or Two? - 05/12/2010
... is that the customer's concern, the technician's findings relating to the cause of failure, and what was done to correct the concern are all available for view by GM representatives. All parts used in the repair are listed and the service manager's reason...
September 2011 Recall Update - 09/19/2011
... for customers with GMPP plans may be found within the latest release of the special coverage document.Special Coverage Adjustment 10134A - Catalytic Converter Warranty Extension: The bulletin has been revised to include additional vehicles. The bulletin...
A Review of Roadside Assistance - 02/07/2012
... GMC models only: Trip routing service that provides detailed maps of North America upon request. Your customer can choose the most direct route or the most scenic route. Allow three weeks for delivery.For Cadillac and GMC models only: Trip interruption...
Policy, Goodwill, Customer Enthusiasm, and Warranty - 03/08/2012
... to submit the transaction to GM for reimbursement while making sure the customer now understands what is considered maintenance for future reference.Goodwill can be offered when your customer experiences a less than satisfactory service experience. It...
May 2012 Recall Update - 05/02/2012
Noncompliance Recall 03001 - Windshield Urethane Adhesion: Certain 2003 model year Chevrolet Silverado and GMC Sierra trucks built at the Flint Assembly Plant may lack a continuous urethane bonding bead between the body surface and the windshield. Dealers...
The Standard Certified Pre-Owned 2 year or 30,000 Maintenance Plan - 01/24/2013
... maintenance, along with instructions on how the OLM system works, must be shared with your customers at the time of sale.The OLM system uses computer based software that determines when to change the oil based on engine operating conditions. The system...
Simplifying the Requirements for Technician Clock Time - 07/03/2013
... to the job card. Some technicians simply use a time clock and clock time directly on the job card. Whatever method your dealership uses, all technician payroll records must reflect the actual time and date the vehicle was serviced. ...
Disclosure Requirements - 09/27/2016
... even if repairs were not necessary. If repairs were necessary, the customer must be told what was repaired. Because of the variance in disclosure requirements among state laws, legal advice should be obtained concerning specific state requirements. Some...
Add On Repairs - 10/26/2016
... must document the date, time, signature/initials and provide a detailed explanation indicating what was inspected and why the additional repair is needed on the job card. Management must also document the date and time the customer provided permission...
Updates to the Authorization Matrix - 05/22/2017
... inventory vehicles, but excludes lines added for Safety, Emissions, and Non-Compliance recalls. What this means is that service management no longer has to approve recalls on inventory vehicles, but all other warranty lines do require approval. Warranty...
Reject of the Month - 05/22/2017
... manner so an engine assembly is sent and is later installed by the technician. The technician documents the cause of failure and correction on the job card as well as identifying that the engine is an up assembly, thereby notifying warranty administration...
Maintenance Plans - 09/27/2017
... system. GM does, however, allow for oil changes to be performed at 7,500 miles, regardless of what the oil life percentage is, for customer convenience when in for a tire rotation. Occasionally, a customer may be rather insistent on getting their oil...
One Labor Operation For Both Sides - 08/22/2017
... service management authorization is not required. The OLH paid to the technician would be whatever the base time shown for the labor operation is, minus any overlap time. If the technician does qualify for additional time for diagnosis, or other extenuating...
... realized that there was no time for him to actually work on trucks. I went to him and asked him what kind of work he did on trucks and he told me mostly predelivery items, at night after he finished his daily work as a service advisor. Going back to...
Over-The-Counter Part Warranties - 10/01/2013
... necessary, perform any warranty repairs at the Service Agent Facility. Delivery of the vehicle would be at the customer's expense. GM also publishes a Dealer Replacement Parts Warranty Quick Reference Chart in Article 1.1.3 that can be downloaded...
Reflections for the Year and Years Past - 12/09/2013
At the end of the year I take a few moments to review the newsletter articles from the past year reflecting on what's new, different, and obsolete, and what we have accomplished since the beginning of the year. Like so many past years, 2013 has had many...
Repeat Repair/Pyramiding - 04/03/2014
... documentation and instructional information is made available in the Notifications area of GWM. If your dealership has entered an Observation Period, this is where analysis should begin.Select the "1" indicated with GM-US to review the materials issued...
CPO Vehicles - 12/19/2014
... CPO vehicles are considered good alternatives to new cars, since they are usually 3 years old or younger, backed by a warranty and from a rental or corporate fleet. People are interested in buying peace of mind that is offered with a CPO vehicle. ...
Changes to Technician Accounting of Labour Time - 08/05/2014
... on repairsOLHDiagnostic time beyond the published diagnosis add time in the LTG. This time would be claimed as OLH.Recording technician time can be accomplished two ways. The first is electronically through your DMS system, if your system provides that...
March 2014 Recall Update - 02/27/2014
... of upcoming recall 13420. The recall involves certain 2012-2013 model year Chevrolet Silverado and GMC Sierra Chassis Cab vehicles equipped with a 6.6L diesel engine and dual fuel tanks. Safety recall 13421 addresses vehicles that may have had a suspect...
December 2013 Recall Update - 12/09/2013
... Camera Module to address the condition. Involved in the recall are certain 2014 Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles equipped with Forward Collision Alert System and Base Audio.Noncompliance Recall 13365: Fuel Label Compliance: This...
Changes to Policy Repair Decision Making - 11/18/2013
... the customer's expectations should be established before any decision is made. The following are what GM calls "Supporting Factors" that should be looked at when determining whether a policy repair is the right thing to do. Close to the vehicle...
August 2013 Recall Update - 07/30/2013
... H3; 2008-2011 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Express, Silverado, Suburban, Tahoe, GMC Savana, Sierra, Yukon, Yukon XL; 2009-2010 Hummer H3T; 2009-2011 Chevrolet Colorado, GMC Canyon model vehicles equipped with a...
Choosing The Correct Labor Operation - 06/02/2015
... a transaction to GM, the labor operation chosen is meant to give GM vital information as to what has failed on the vehicle. It is very important that time is taken to identify the correct labor operation for the repair made so that an accurate reflection...
Courtesy Transportation Reminders - 03/01/2016
... vehicles in service longer than they have in the past, so it's important to make sure that if you are using one of the preferred rental car vendors they must give your customer at least a 2015 vehicle. 2014 vehicles are now too old and reimbursement...
One Labour Operation or Two? - 05/12/2010
... is that the customer's concern, the technician's findings relating to the cause of failure, and what was done to correct the concern are all available for view by GM representatives. All parts used in the repair are listed and the service manager's reason...
September 2011 Recall Update - 09/19/2011
... for customers with GMPP plans may be found within the latest release of the special coverage document.Special Coverage Adjustment 10134A - Catalytic Converter Warranty Extension: The bulletin has been revised to include additional vehicles. The bulletin...
A Review of Roadside Assistance - 02/07/2012
... GMC models only: Trip routing service that provides detailed maps of North America upon request. Your customer can choose the most direct route or the most scenic route. Allow three weeks for delivery.For Cadillac and GMC models only: Trip interruption...
Policy, Goodwill, Customer Enthusiasm, and Warranty - 03/08/2012
... to submit the transaction to GM for reimbursement while making sure the customer now understands what is considered maintenance for future reference.Goodwill can be offered when your customer experiences a less than satisfactory service experience. It...
May 2012 Recall Update - 05/02/2012
Noncompliance Recall 03001 - Windshield Urethane Adhesion: Certain 2003 model year Chevrolet Silverado and GMC Sierra trucks built at the Flint Assembly Plant may lack a continuous urethane bonding bead between the body surface and the windshield. Dealers...
The Standard Certified Pre-Owned 2 year or 30,000 Maintenance Plan - 01/24/2013
... maintenance, along with instructions on how the OLM system works, must be shared with your customers at the time of sale.The OLM system uses computer based software that determines when to change the oil based on engine operating conditions. The system...
Simplifying the Requirements for Technician Clock Time - 07/03/2013
... to the job card. Some technicians simply use a time clock and clock time directly on the job card. Whatever method your dealership uses, all technician payroll records must reflect the actual time and date the vehicle was serviced. ...
Disclosure Requirements - 09/27/2016
... even if repairs were not necessary. If repairs were necessary, the customer must be told what was repaired. Because of the variance in disclosure requirements among state laws, legal advice should be obtained concerning specific state requirements. Some...
Add On Repairs - 10/26/2016
... must document the date, time, signature/initials and provide a detailed explanation indicating what was inspected and why the additional repair is needed on the job card. Management must also document the date and time the customer provided permission...
Updates to the Authorization Matrix - 05/22/2017
... inventory vehicles, but excludes lines added for Safety, Emissions, and Non-Compliance recalls. What this means is that service management no longer has to approve recalls on inventory vehicles, but all other warranty lines do require approval. Warranty...
Reject of the Month - 05/22/2017
... manner so an engine assembly is sent and is later installed by the technician. The technician documents the cause of failure and correction on the job card as well as identifying that the engine is an up assembly, thereby notifying warranty administration...
Maintenance Plans - 09/27/2017
... system. GM does, however, allow for oil changes to be performed at 7,500 miles, regardless of what the oil life percentage is, for customer convenience when in for a tire rotation. Occasionally, a customer may be rather insistent on getting their oil...
One Labor Operation For Both Sides - 08/22/2017
... service management authorization is not required. The OLH paid to the technician would be whatever the base time shown for the labor operation is, minus any overlap time. If the technician does qualify for additional time for diagnosis, or other extenuating...
November 2017 Recall Update - 10/24/2017
... 2006-2011 Saab 9-3, 2006-2009 Saab 9-5, 2008-2009 Saturn Astra, and 2007-2008 Chevrolet Silverado HD and GMC Sierra HD vehicles have been updated to reflect a program completion initiative that is in effect through December 31, 2017. Dealers may receive...
Goodwill Tools - 06/25/2018
... that has experienced service issues. There is a $1,000 max for this reimbursement. The exact dollar amount of the monthly payment (including method used to determine or calculate the payment amount) and the check number issued to the customer as reimbursement...
Consequential Damage Repairs - 11/29/2018
... trim piece. When it comes to submitting the warranty transaction for the damaged trim piece you would use the labor operation that was used in the original transaction to repair the water leak. The claim will most likely reject due to the part being...
Battery Test Procedures - 12/19/2018
... the Reference Chart and open the 2016-2018 Battery Ratings Chart. This chart should be shared with your technicians. As a reminder, batteries must be tested in the “out of vehicle” test mode. Also, the tag that displays the serial number...
Handling Reject Codes - 02/21/2019
... the Warranty Codes folder. This list is not all inclusive, but don’t worry, you can find the complete list of reject codes within the Global Warranty Management User Manual, Appendix D, separated into Parts One and Two. You...
Accuracy - 09/24/2019
... at your local ATM. Hopefully this has either never happened to you or was a onetime mistake. What if you repeatedly had data entry errors at the time of job card write up? The same scenario would occur as the checking account error - unpaid or charged...
Pre-Delivery Inspection Processes - 07/30/2019
... most important functions performed for the customer. Providing a vehicle at its best can increase your CSI ratings. Satisfied customers spread the word to others, who then may want to be your future customers. A job card must be opened for...
Reject of the Month - July 2020 - 06/23/2020
A job card was submitted for a wiring repair on a Chevrolet Silverado. The customer had a concern with several lights illuminated at one time on the dash. The technician noted that there was no communication with the EBCM and a broken wire was located....
Reject of the Month - April 2020 - 03/27/2020
... credit card receipt supporting payment of the repair. After confirming the customer’s documentation a job card was written with the current date and vehicle mileage (90,231 miles) noted. The job card included the reimbursement labor operation...
Comeback Prevention - 04/29/2020
... also increases customer involvement in the process that will give them a better understanding of what it takes to diagnose and repair their vehicle. Many customers will also perceive that their service advisor is truly listening and is using all the...
Comeback Prevention - 04/29/2020
... also increases customer involvement in the process that will give them a better understanding of what it takes to diagnose and repair their vehicle. Many customers will also perceive that their service advisor is truly listening and is using all the...
Straight Time - 02/17/2020
... not have a published base time, instead it lists “ST” (for Straight Time). But what does this mean? And how does it affect your ability to properly submit the claim… or for that matter, your technicians’ ability to properly...
Battery Reminders - 03/22/2021
... cases, such as with a sister store that shares a tester, creating a discrepancy with the BAC, document the situation for WSC review. Technicians must not use IVH RPO data for CCA ratings as select vehicles display a metric reading where the battery tester...
Policies and Procedures 2021 - 03/22/2021
... is a definite requirement. Another requirement are their concerns. If the customer did not list what concerns they would like addressed on their vehicle on the envelope, concerns documented on an electronic appointment scheduling system may be printed...
Claiming Shuttle Allowance - 10/01/2021
With the shortage of vehicles available to put into your Courtesy Transportation Program, shuttle service is filling the void for many dealerships. You are allowed to claim $7.50 for a one-way shuttle and $15.00 for a two-way. Whether you transport your...
Warranty Ranking - 01/04/2022
... like any other company, they don’t want to pay for transactions that are higher in cost than what is expected. To do this, GM has a formula that calculates a dealership’s cost-per-vehicle serviced and takes four key repair categories that...
Forum - 01/26/2024
... charging forward at 100 miles an hour until they get it all straightened out then dropping it on your desk and telling you good luck. I'd give it back to the tech and tell him to search SI to find a TSB you can use or work with management to find...
Forum - 02/22/2024
Looking at the information you gave and your result I would tell you this, that document is more than likely wrong. First of all there are only 2 wheel bases so your labor should be one or the other, there is no "base" and short and long wheel base, it...
Forum - 12/04/2023
You have to be at 98% SAVI usage to earn auth G. Big secret what your number is though, you can't know unless you beg your DMA/DVM or whatever their title is this week. At the 2 stores I do we are not even close.
Forum - 04/08/2024
The problem is GM "updated" the form so that it makes no sense. Basically the agreed on amount is that last figure. Whatever the SM puts in that last field labeled "adjusted balance" is your deductible amount or "participation". I think you said you are...
March 2023 Recall Update - 02/28/2023
... existing customer facing State of Charge (SOC) guidance. The revision includes the requirement of documenting the SOC prior to repair in the Reference Number field of the transaction. The recall affects certain 2017-19 Chevrolet Bolt EV vehicles. Safety...
Diagnosis Time When a Part was Ordered - 04/25/2023
... Parts Expediting. GM will reimburse the dealer the difference between the cost of the part and what they had to pay for it or the shipping charges for the express shipping. The maximum amount that can be reimbursed per job card is $100.00. If neither...
Transportation Claim Inspections and Submissions - 10/28/2022
... submitted with ZTPT as the transaction type. Do not GM authorize a transportation transaction. If you know that a transportation transaction will most likely reject, submit it anyway and then contact the DBC for assistance. They will most likely need...
March 2024 Recall Update - 02/26/2024
... procedure. An additional serial number has been added. The recall affects certain 2011-2012 Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, and Yukon XL vehicles. Safety Recall N232404980 Driver Front Air Bag Inflator May Rupture: Certain...
Reject of the Month - July 2024 - 06/26/2024
... Chevrolet Malibu off at their local dealership for repair. The customer noticed that the battery would not hold a charge and a check engine was light on. For job 1, the repairing technician found that the battery was not holding a charge. A battery...
... 2006-2011 Saab 9-3, 2006-2009 Saab 9-5, 2008-2009 Saturn Astra, and 2007-2008 Chevrolet Silverado HD and GMC Sierra HD vehicles have been updated to reflect a program completion initiative that is in effect through December 31, 2017. Dealers may receive...
Goodwill Tools - 06/25/2018
... that has experienced service issues. There is a $1,000 max for this reimbursement. The exact dollar amount of the monthly payment (including method used to determine or calculate the payment amount) and the check number issued to the customer as reimbursement...
Consequential Damage Repairs - 11/29/2018
... trim piece. When it comes to submitting the warranty transaction for the damaged trim piece you would use the labor operation that was used in the original transaction to repair the water leak. The claim will most likely reject due to the part being...
Battery Test Procedures - 12/19/2018
... the Reference Chart and open the 2016-2018 Battery Ratings Chart. This chart should be shared with your technicians. As a reminder, batteries must be tested in the “out of vehicle” test mode. Also, the tag that displays the serial number...
Handling Reject Codes - 02/21/2019
... the Warranty Codes folder. This list is not all inclusive, but don’t worry, you can find the complete list of reject codes within the Global Warranty Management User Manual, Appendix D, separated into Parts One and Two. You...
Accuracy - 09/24/2019
... at your local ATM. Hopefully this has either never happened to you or was a onetime mistake. What if you repeatedly had data entry errors at the time of job card write up? The same scenario would occur as the checking account error - unpaid or charged...
Pre-Delivery Inspection Processes - 07/30/2019
... most important functions performed for the customer. Providing a vehicle at its best can increase your CSI ratings. Satisfied customers spread the word to others, who then may want to be your future customers. A job card must be opened for...
Reject of the Month - July 2020 - 06/23/2020
A job card was submitted for a wiring repair on a Chevrolet Silverado. The customer had a concern with several lights illuminated at one time on the dash. The technician noted that there was no communication with the EBCM and a broken wire was located....
Reject of the Month - April 2020 - 03/27/2020
... credit card receipt supporting payment of the repair. After confirming the customer’s documentation a job card was written with the current date and vehicle mileage (90,231 miles) noted. The job card included the reimbursement labor operation...
Comeback Prevention - 04/29/2020
... also increases customer involvement in the process that will give them a better understanding of what it takes to diagnose and repair their vehicle. Many customers will also perceive that their service advisor is truly listening and is using all the...
Comeback Prevention - 04/29/2020
... also increases customer involvement in the process that will give them a better understanding of what it takes to diagnose and repair their vehicle. Many customers will also perceive that their service advisor is truly listening and is using all the...
Straight Time - 02/17/2020
... not have a published base time, instead it lists “ST” (for Straight Time). But what does this mean? And how does it affect your ability to properly submit the claim… or for that matter, your technicians’ ability to properly...
Battery Reminders - 03/22/2021
... cases, such as with a sister store that shares a tester, creating a discrepancy with the BAC, document the situation for WSC review. Technicians must not use IVH RPO data for CCA ratings as select vehicles display a metric reading where the battery tester...
Policies and Procedures 2021 - 03/22/2021
... is a definite requirement. Another requirement are their concerns. If the customer did not list what concerns they would like addressed on their vehicle on the envelope, concerns documented on an electronic appointment scheduling system may be printed...
Claiming Shuttle Allowance - 10/01/2021
With the shortage of vehicles available to put into your Courtesy Transportation Program, shuttle service is filling the void for many dealerships. You are allowed to claim $7.50 for a one-way shuttle and $15.00 for a two-way. Whether you transport your...
Warranty Ranking - 01/04/2022
... like any other company, they don’t want to pay for transactions that are higher in cost than what is expected. To do this, GM has a formula that calculates a dealership’s cost-per-vehicle serviced and takes four key repair categories that...
Forum - 01/26/2024
... charging forward at 100 miles an hour until they get it all straightened out then dropping it on your desk and telling you good luck. I'd give it back to the tech and tell him to search SI to find a TSB you can use or work with management to find...
Forum - 02/22/2024
Looking at the information you gave and your result I would tell you this, that document is more than likely wrong. First of all there are only 2 wheel bases so your labor should be one or the other, there is no "base" and short and long wheel base, it...
Forum - 12/04/2023
You have to be at 98% SAVI usage to earn auth G. Big secret what your number is though, you can't know unless you beg your DMA/DVM or whatever their title is this week. At the 2 stores I do we are not even close.
Forum - 04/08/2024
The problem is GM "updated" the form so that it makes no sense. Basically the agreed on amount is that last figure. Whatever the SM puts in that last field labeled "adjusted balance" is your deductible amount or "participation". I think you said you are...
March 2023 Recall Update - 02/28/2023
... existing customer facing State of Charge (SOC) guidance. The revision includes the requirement of documenting the SOC prior to repair in the Reference Number field of the transaction. The recall affects certain 2017-19 Chevrolet Bolt EV vehicles. Safety...
Diagnosis Time When a Part was Ordered - 04/25/2023
... Parts Expediting. GM will reimburse the dealer the difference between the cost of the part and what they had to pay for it or the shipping charges for the express shipping. The maximum amount that can be reimbursed per job card is $100.00. If neither...
Transportation Claim Inspections and Submissions - 10/28/2022
... submitted with ZTPT as the transaction type. Do not GM authorize a transportation transaction. If you know that a transportation transaction will most likely reject, submit it anyway and then contact the DBC for assistance. They will most likely need...
March 2024 Recall Update - 02/26/2024
... procedure. An additional serial number has been added. The recall affects certain 2011-2012 Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, and Yukon XL vehicles. Safety Recall N232404980 Driver Front Air Bag Inflator May Rupture: Certain...
Reject of the Month - July 2024 - 06/26/2024
... Chevrolet Malibu off at their local dealership for repair. The customer noticed that the battery would not hold a charge and a check engine was light on. For job 1, the repairing technician found that the battery was not holding a charge. A battery...
Warranty Empowerment - 06/26/2024
... also have a dollar limit, or in the case of OLH, labor time limit empowerment. Generally, when you exceed your empowerment, your warranty transaction must be sent to your Warranty Support Center Specialist for review. Transactions that exceed a dealership’s...
Forum - 03/12/2021
I would reverse the original recall (full debit) and H-route the new invoice as the performing of the recall for whatever the required repair is. I would include an explanation that the cause of failure is directly related to the recall that on prior...
Forum - 02/15/2021
Still dealer maintenance responsibility. Maybe they changed their language but I wouldn't change any processes as far as new car batteries go. I didn't see anything in that article that would change my mind.
Forum - 06/17/2021
Okay, I don't want you to think all my guys are knuckle draggers. "TEST DROVE VEHICLE AND VERIFIED CUSTOMER CONCERN, CHECKED FOR CODES AND FOUND A P2723, DURING TEST DRIVE VERIFIED NO REVERSE, DELAYED SHIFT FROM 2-3, 3-4,AND 4TH INTO 5TH, FLUID CONDITION...
Forum - 09/28/2018
... returns with a warrantable failure. CCND - labor only - no OLH. Closest to labor operation - wouldn't recommend this solution as you may encounter a repeat repair scenario if the vehicle returns with a warrantable failure at a later date....
Forum - 11/27/2018
... 18-NA-263 is a helpful resource, as is Global Message GCUS-9-6241. Some key takeaways from the two documents: claimed diagnostic time must be fully supported by technician documentation (3 C's) management is responsible for the reasonableness of...
Forum - 07/31/2018
... though the package paid less. I just haven't noticed a bulleting or notice or anything that would indicate we wouldn't be getting as much as we used to....
Forum - 12/06/2019
... understood this is that if you replace both sides and each side has a separate labor op then you would submit the left side as one line and the right side as another line. If the repair only has one labor op which could be used for either side then you...
Forum - 01/17/2020
PET should be based on exchange unit with no parts price and net item $45.00 NIA. Customer participation would be whatever is on the PET. If you processed this as warranty anything and billed the part it is incorrect.
Forum - 01/17/2020
... issues yet. As kristen suggested though, if you get a reject I'd look for a close opcode that pays what you need and make sure it is not restricted and submit that way. I think you'll be fine though. CPO is supposed to be an extension of the base warranty...
Forum - 09/28/2016
... independently/separately, a unique job card line and corresponding labor operation would address the failure(s) - with OLH as necessary for the opposite side. ...
TOW CHARGES - 06/28/2017
... the basic warranty. It was returned to me stating that I had to remove the tow bill. The vehicle would not start. They stated that it wouldn't be paid under the warranty claim since it was still covered under basic. Was told that the customer would need...
1926 Warranty - 03/17/2011
Hi all, Saw this on another forum and received permission from the original poster to re-post it here. He found it in an owners manual for a 1926 Chevrolet. We wouldn't have had jobs!!
Pizza Party Entries? - 06/06/2012
So what's with the slice of pizza & Pizza Party Entries at the top of my screen next to the search field? edited 6/12/12: I posted this before the notification was on the front page.... sounds fun. We LOVE pizza! Good luck everyone!
Re: Global Warranty Management - 01/22/2010
... customer pay lines have to be entered also with labor op, claim type & all the good stuff? If so, what are you guys using for customer pay labor op? [/quote] I'm on Reynolds also, and while the customer pay lines do show up in the Warranty screen you...
Re: Saturn Service Contract with Trans service - 01/20/2011
... who had, I thought, called it in. I didn't question it. Our GMPP rep emailed me and said it wouldn't fly because most of their AT services were around 75.00. I guess I'll go with M0017 at $75.00. Better than nothing........
Re: Would you try to put a claim in for this? - 09/17/2010
[quote] CONNIEV: i know i wouldnt submit that claim..why would the service advisor expect you too..thats aftermarket parts not factory parts huh? customer should pay to have those installed..i would think [/quote] The parts were aftermarket, but the...
Re: Roadside Assistance - 04/28/2008
[quote] GMNL14906: My last submission was for .5 labor (at whatever your warr. rate is). It didn't reject. Brian [/quote] Was that .5 PLUS the fuel?
Re: Taking a Poll - 06/18/2008
... them so that I can find things quick. I too have long thought of it as the "Warranty Bible". Wouldn't be without it! ...
Courtesy Transportation - 10/28/2024
... cannot be safely operated, etc- but on the flip side, there are reasons why overnight repairs wouldn't qualify for courtesy transportation scheduling a repair in the late afternoon or immediately prior to a weekend or holiday OR scheduling conflicts...
Warranty Briefs: Wiring Harness Routing Diagrams - 02/10/2022
Did you know that wiring harness routing view documents, as well as grid locations, can be found in Service Information? Here's how you can find those diagrams for any vehicle Once logged into GlobalConnect, select the Service Information link. Enter...
Warranty Resource Center - 04/29/2022
The Warranty Resource Center application in GlobalConnect houses all of your warranty resources in one place. Take advantage of all it has to offer by launching the app from the GlobalConnect App Center. The recently improved app is an informative, user-friendly...
Help!! - 12/31/2008
... and I can't find it anywhere!! I called DBC and they couldn't find it either. Am I loosing what's left of my pea-brain or am I just blind? Anyone got any help for me? Thanks for the help Happy New Year!! Becky...
Re: Warranty Admin. job description - 12/18/2008
Im not submitting false information, Im just dealing with a man who has a problem with a woman double checking him!
Re: AUTHORIZATION P - 12/11/2008
Also, it only gets you about $5 or 5% above total. Doesn't work very often.
... also have a dollar limit, or in the case of OLH, labor time limit empowerment. Generally, when you exceed your empowerment, your warranty transaction must be sent to your Warranty Support Center Specialist for review. Transactions that exceed a dealership’s...
Forum - 03/12/2021
I would reverse the original recall (full debit) and H-route the new invoice as the performing of the recall for whatever the required repair is. I would include an explanation that the cause of failure is directly related to the recall that on prior...
Forum - 02/15/2021
Still dealer maintenance responsibility. Maybe they changed their language but I wouldn't change any processes as far as new car batteries go. I didn't see anything in that article that would change my mind.
Forum - 06/17/2021
Okay, I don't want you to think all my guys are knuckle draggers. "TEST DROVE VEHICLE AND VERIFIED CUSTOMER CONCERN, CHECKED FOR CODES AND FOUND A P2723, DURING TEST DRIVE VERIFIED NO REVERSE, DELAYED SHIFT FROM 2-3, 3-4,AND 4TH INTO 5TH, FLUID CONDITION...
Forum - 09/28/2018
... returns with a warrantable failure. CCND - labor only - no OLH. Closest to labor operation - wouldn't recommend this solution as you may encounter a repeat repair scenario if the vehicle returns with a warrantable failure at a later date....
Forum - 11/27/2018
... 18-NA-263 is a helpful resource, as is Global Message GCUS-9-6241. Some key takeaways from the two documents: claimed diagnostic time must be fully supported by technician documentation (3 C's) management is responsible for the reasonableness of...
Forum - 07/31/2018
... though the package paid less. I just haven't noticed a bulleting or notice or anything that would indicate we wouldn't be getting as much as we used to....
Forum - 12/06/2019
... understood this is that if you replace both sides and each side has a separate labor op then you would submit the left side as one line and the right side as another line. If the repair only has one labor op which could be used for either side then you...
Forum - 01/17/2020
PET should be based on exchange unit with no parts price and net item $45.00 NIA. Customer participation would be whatever is on the PET. If you processed this as warranty anything and billed the part it is incorrect.
Forum - 01/17/2020
... issues yet. As kristen suggested though, if you get a reject I'd look for a close opcode that pays what you need and make sure it is not restricted and submit that way. I think you'll be fine though. CPO is supposed to be an extension of the base warranty...
Forum - 09/28/2016
... independently/separately, a unique job card line and corresponding labor operation would address the failure(s) - with OLH as necessary for the opposite side. ...
TOW CHARGES - 06/28/2017
... the basic warranty. It was returned to me stating that I had to remove the tow bill. The vehicle would not start. They stated that it wouldn't be paid under the warranty claim since it was still covered under basic. Was told that the customer would need...
1926 Warranty - 03/17/2011
Hi all, Saw this on another forum and received permission from the original poster to re-post it here. He found it in an owners manual for a 1926 Chevrolet. We wouldn't have had jobs!!
Pizza Party Entries? - 06/06/2012
So what's with the slice of pizza & Pizza Party Entries at the top of my screen next to the search field? edited 6/12/12: I posted this before the notification was on the front page.... sounds fun. We LOVE pizza! Good luck everyone!
Re: Global Warranty Management - 01/22/2010
... customer pay lines have to be entered also with labor op, claim type & all the good stuff? If so, what are you guys using for customer pay labor op? [/quote] I'm on Reynolds also, and while the customer pay lines do show up in the Warranty screen you...
Re: Saturn Service Contract with Trans service - 01/20/2011
... who had, I thought, called it in. I didn't question it. Our GMPP rep emailed me and said it wouldn't fly because most of their AT services were around 75.00. I guess I'll go with M0017 at $75.00. Better than nothing........
Re: Would you try to put a claim in for this? - 09/17/2010
[quote] CONNIEV: i know i wouldnt submit that claim..why would the service advisor expect you too..thats aftermarket parts not factory parts huh? customer should pay to have those installed..i would think [/quote] The parts were aftermarket, but the...
Re: Roadside Assistance - 04/28/2008
[quote] GMNL14906: My last submission was for .5 labor (at whatever your warr. rate is). It didn't reject. Brian [/quote] Was that .5 PLUS the fuel?
Re: Taking a Poll - 06/18/2008
... them so that I can find things quick. I too have long thought of it as the "Warranty Bible". Wouldn't be without it! ...
Courtesy Transportation - 10/28/2024
... cannot be safely operated, etc- but on the flip side, there are reasons why overnight repairs wouldn't qualify for courtesy transportation scheduling a repair in the late afternoon or immediately prior to a weekend or holiday OR scheduling conflicts...
Warranty Briefs: Wiring Harness Routing Diagrams - 02/10/2022
Did you know that wiring harness routing view documents, as well as grid locations, can be found in Service Information? Here's how you can find those diagrams for any vehicle Once logged into GlobalConnect, select the Service Information link. Enter...
Warranty Resource Center - 04/29/2022
The Warranty Resource Center application in GlobalConnect houses all of your warranty resources in one place. Take advantage of all it has to offer by launching the app from the GlobalConnect App Center. The recently improved app is an informative, user-friendly...
Help!! - 12/31/2008
... and I can't find it anywhere!! I called DBC and they couldn't find it either. Am I loosing what's left of my pea-brain or am I just blind? Anyone got any help for me? Thanks for the help Happy New Year!! Becky...
Re: Warranty Admin. job description - 12/18/2008
Im not submitting false information, Im just dealing with a man who has a problem with a woman double checking him!
Re: AUTHORIZATION P - 12/11/2008
Also, it only gets you about $5 or 5% above total. Doesn't work very often.
Re: DUAL HEADREST DVD - 12/11/2008
We have done two so far and different techs installed them.It took about 5 hours to install and it only pays 1 hour.
Re: HAS THIS HAPPENED TO ANYONE ELSE? - 02/20/2009
BUT IF YOU DON'T FILE THE CLAIM ON IT, HOW CAN YOU REMOVE IT FROM THE VIS TO PREVENT CONTINUED CONTACT WITH THE CUSTOMER ABOUT AN OPEN RECALL.
Re: HAS THIS HAPPENED TO ANYONE ELSE? - 02/23/2009
--Don't feel like an idiot. That's what this forum is here for-to help each other out! =-)
Re: Replaced starter - 02/24/2009
If you were inside the 3-36 and a same part number, just a "B" auth should have done it, I would think.
Re: Replaced starter - 02/24/2009
It's obviously a "B" Auth, as you have already made a claim that paid. I guess if this doesn't pay as a part warranty, then "H" route with explanation. Doesn't seem like any parts restrictions or bulletins applying........
Re: EVAP VENT VALVE LABOR OP - 02/18/2009
Check out Doc #1879343. I saved a copy on my desktop for the powertrain labor opcodes.
Re: Warranty Wizard? - 02/06/2009
Thanks everybody! I downloaded a trail version and have been using it for about a week now.
Electric Body Contact question - 01/07/2009
... -tech says electric body contacts on both sides & plunger harness on left side corroded. How would you put this in? Split into two lines, one with 1 part, other with 2 parts, or all on one line with a good story? Don't want to pyramid, and can't remember...
Re: Lay Offs - 02/03/2009
We have both a Pontiac-Buick-GMC and Chrysler-Dodge-Jeep dealerships, and we are in SE WI. We have laid off 2 salespeople so far, one from each store. We also laid off one sales manager, leaving us with only one for both stores. It's been slow, so...
Re: Transportation claims - 10/08/2008
Sometimes I think they are hoping that we'll give up so they don't have to deal with it either! ;-)
Re: RADIO PROGRAMMING WARRANTY CLAIM CODES - 10/13/2008
Would agree with last post.make sure your using the correct labor op to replace radio.R0760.dont forget admin allowance.
Re: GlobalConnect inop - 10/10/2008
GM dropped the ball on Global Connect.really frustrating it only works half the time.got nothing done today.even there "static" page would not load.take back Dealer World anyday.
Re: GOODWILL WARRANTY WITH CUST PAY - 10/07/2008
NET AMOUNT WOULD REFLECT TOTAL LESS THAN WHAT CUSTOMER PAID. I WOULD THEN H-ROUTE BREAK DOWN TO AVM.
Re: RADIO B CLAIM - 10/28/2008
I'm pretty sure I've done it without the part # and it pays ok even on claim type B. I think those labor ops are set up so that it doesn't require a part#. I'd try it without first, then if there's a problem H-route.
Re: Warranty Compliance - 11/26/2008
... we've got a separate flag and valid time punch for each warranty labor op. And, if the techs don't have a good story, they don't get paid. ...
Re: Open Recalls - 08/15/2008
... only send them out quarterly? I send them out any time we get a slow down. Of course, before you send them out, recheck VISS to be sure they weren't completed somewhere else... ...
Re: GLOBAL WARRANTY - 08/21/2008
Thanks, will do! I have been doing gm training all week anyhow, so I'll just add that to my training path, lol!
Re: Taking a Poll - 08/20/2008
... Service Manager 7) Submitting Claims 8) Reynolds and Reynolds 9) IL 10) Full Time 11) Female 12) Whatever is needed....Answer phones, Service Advisor, Cashier, Customer Follow-up, Filing, Technician Pay... 13) No 14) Salary...
Re: Repeat Repairs - 08/26/2008
The operative part of that document content is "should not" require authorization. I have had cases where the 6mo/6k guidelines does not apply.
Re: Body Leak Testing - 09/18/2008
... HAS AN AUTOMATED CAR WASH ON THE PREMISES SO WE TAKE THE CAR THROUGH THE CAR WASH AND SEE WHAT HAPPENS. WE ALSO HAVE A HOTSY SO WE CAN HAVE THE FULL PRESSURE WITHOUT THE FULL CAR WASH. IF IT WAS ME I'D DO THE NO PROBLEM FOUND WITH DETAILS OF WHAT WAS...
Re: Increase in shuttle allowance - 08/27/2008
Thanks Kristin also - don't want to forget you! :)
Re: HOURS - 09/04/2008
Both our Pontiac-Buick-GMC and Chrysler-Dodge-Jeep stores are open 7AM-5PM M-F, and only our Chrysler store is open 8AM-12PM on Saturdays.
Re: HOURS - 09/05/2008
We are open M-S 8am to 5pm and I thought we had it bad until I read this post and realized I don't have it that bad!
PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
I HAVE A REJECTED CLAIM: SUBMITTED UNDER F1280 FOR PT#24232325 VIN#1GNEC13VX4J121085 2004 TAHOE ---- DONT KNOW WHAT ELSE TO TRY ????
Re: AUTHORIZATIONS - 07/31/2008
Glad to here everybody else has same problems with documention.think I run a day care at times.
We have done two so far and different techs installed them.It took about 5 hours to install and it only pays 1 hour.
Re: HAS THIS HAPPENED TO ANYONE ELSE? - 02/20/2009
BUT IF YOU DON'T FILE THE CLAIM ON IT, HOW CAN YOU REMOVE IT FROM THE VIS TO PREVENT CONTINUED CONTACT WITH THE CUSTOMER ABOUT AN OPEN RECALL.
Re: HAS THIS HAPPENED TO ANYONE ELSE? - 02/23/2009
--Don't feel like an idiot. That's what this forum is here for-to help each other out! =-)
Re: Replaced starter - 02/24/2009
If you were inside the 3-36 and a same part number, just a "B" auth should have done it, I would think.
Re: Replaced starter - 02/24/2009
It's obviously a "B" Auth, as you have already made a claim that paid. I guess if this doesn't pay as a part warranty, then "H" route with explanation. Doesn't seem like any parts restrictions or bulletins applying........
Re: EVAP VENT VALVE LABOR OP - 02/18/2009
Check out Doc #1879343. I saved a copy on my desktop for the powertrain labor opcodes.
Re: Warranty Wizard? - 02/06/2009
Thanks everybody! I downloaded a trail version and have been using it for about a week now.
Electric Body Contact question - 01/07/2009
... -tech says electric body contacts on both sides & plunger harness on left side corroded. How would you put this in? Split into two lines, one with 1 part, other with 2 parts, or all on one line with a good story? Don't want to pyramid, and can't remember...
Re: Lay Offs - 02/03/2009
We have both a Pontiac-Buick-GMC and Chrysler-Dodge-Jeep dealerships, and we are in SE WI. We have laid off 2 salespeople so far, one from each store. We also laid off one sales manager, leaving us with only one for both stores. It's been slow, so...
Re: Transportation claims - 10/08/2008
Sometimes I think they are hoping that we'll give up so they don't have to deal with it either! ;-)
Re: RADIO PROGRAMMING WARRANTY CLAIM CODES - 10/13/2008
Would agree with last post.make sure your using the correct labor op to replace radio.R0760.dont forget admin allowance.
Re: GlobalConnect inop - 10/10/2008
GM dropped the ball on Global Connect.really frustrating it only works half the time.got nothing done today.even there "static" page would not load.take back Dealer World anyday.
Re: GOODWILL WARRANTY WITH CUST PAY - 10/07/2008
NET AMOUNT WOULD REFLECT TOTAL LESS THAN WHAT CUSTOMER PAID. I WOULD THEN H-ROUTE BREAK DOWN TO AVM.
Re: RADIO B CLAIM - 10/28/2008
I'm pretty sure I've done it without the part # and it pays ok even on claim type B. I think those labor ops are set up so that it doesn't require a part#. I'd try it without first, then if there's a problem H-route.
Re: Warranty Compliance - 11/26/2008
... we've got a separate flag and valid time punch for each warranty labor op. And, if the techs don't have a good story, they don't get paid. ...
Re: Open Recalls - 08/15/2008
... only send them out quarterly? I send them out any time we get a slow down. Of course, before you send them out, recheck VISS to be sure they weren't completed somewhere else... ...
Re: GLOBAL WARRANTY - 08/21/2008
Thanks, will do! I have been doing gm training all week anyhow, so I'll just add that to my training path, lol!
Re: Taking a Poll - 08/20/2008
... Service Manager 7) Submitting Claims 8) Reynolds and Reynolds 9) IL 10) Full Time 11) Female 12) Whatever is needed....Answer phones, Service Advisor, Cashier, Customer Follow-up, Filing, Technician Pay... 13) No 14) Salary...
Re: Repeat Repairs - 08/26/2008
The operative part of that document content is "should not" require authorization. I have had cases where the 6mo/6k guidelines does not apply.
Re: Body Leak Testing - 09/18/2008
... HAS AN AUTOMATED CAR WASH ON THE PREMISES SO WE TAKE THE CAR THROUGH THE CAR WASH AND SEE WHAT HAPPENS. WE ALSO HAVE A HOTSY SO WE CAN HAVE THE FULL PRESSURE WITHOUT THE FULL CAR WASH. IF IT WAS ME I'D DO THE NO PROBLEM FOUND WITH DETAILS OF WHAT WAS...
Re: Increase in shuttle allowance - 08/27/2008
Thanks Kristin also - don't want to forget you! :)
Re: HOURS - 09/04/2008
Both our Pontiac-Buick-GMC and Chrysler-Dodge-Jeep stores are open 7AM-5PM M-F, and only our Chrysler store is open 8AM-12PM on Saturdays.
Re: HOURS - 09/05/2008
We are open M-S 8am to 5pm and I thought we had it bad until I read this post and realized I don't have it that bad!
PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
I HAVE A REJECTED CLAIM: SUBMITTED UNDER F1280 FOR PT#24232325 VIN#1GNEC13VX4J121085 2004 TAHOE ---- DONT KNOW WHAT ELSE TO TRY ????
Re: AUTHORIZATIONS - 07/31/2008
Glad to here everybody else has same problems with documention.think I run a day care at times.
A new one for me.... - 07/31/2008
... the decal was and he told me it was on the lower part of both right doors at the bottom. How would this be submitted? Since it goes on 2 doors, I'm not too sure....help????...
Re: AUTHORIZATIONS - 07/31/2008
Since I started warranty 3 years ago, I've finally gotten fed up like the rest of you. I have worked it out with my comptroller and owner that any new hires in the service department are mine to train in regards to paperwork. I have pages pulled from...
Re: Over The Counter Part Warranties - 07/10/2008
I DONT USE WINS. BUT I'M PRETTY SURE YOU CAN JUST NOT ENTER IT.
Re: Record Keeping - 07/08/2008
... Once that's done, I do a journal voucher for them to punch to reconcile my schedule. Does your claim memo not get posted to accounting in ADP? [/quote]Our office manager posts the claim memo payment to the warranty schedule, but I am the one who reconciles...
Re: California Seletc Component Coverage - 07/07/2008
You can also check P&P 1.2.3.2 california emissions.scroll down and will give a list of covered componets.
Forum - 09/19/2007
We don't use it often, but if my tech has spent a considerable amount of time trying to find a problem and still comes up with nothing, then we will use it.
Replacing Weatherstrips/Body Side Molding - 09/19/2007
... the tech ends up replacing one molding on each door (each of which has a specific op code)-how do you submit that? Do you use just one op code and then OLH the remaining time for replacing the other three or do you stack op codes and have 2 or 3 or 4...
Transportation Claims - 09/19/2007
I have never filed a transportation claim and don't know where to begin. Can you please help?
Forum - 09/19/2007
in si pull up doc.id#1341282--gives adm allowance,handling allowance saltgm
Forum - 09/19/2007
... below the labor operation. So the easiest way to remember it is to look for those codes every time you look up the labor operation of a sublet repair. If you see S1, add your 0.2 labor hours to regular labor hours (but don't give it to the technicians)...
Warranty Split - 09/19/2007
MWHITE is right, when doing a split, you have to enter it in the net and h-route.
RECALL - 12/20/2007
CAN YOU CLAIM OLH WHEN DOING A RECALL IF THE CUSTOMER HAS ADDED AN AFTER MARKET ACCESSORY (ALARM SYSTEM) THAT YOU HAVE TO REMOVE OR WORK AROUND IN ORDER TO COMPLETE RECALL.
?? - 12/04/2007
I THINK THIS SHOULD HAVE BEEN A CAT CONVERTER, NOT A TRANS CONVERTOER AND THE CAT CONV. DOESN'T HAVE THIS ENGINE TYPE.
GMVISS - 10/25/2007
Our DMS system ADP prints Viss everytime a repair order is opened.this really cut down on missed recalls ect and is with the hard copy at all tiomes.
New style or Classic - 10/25/2007
You can also reference document #1833322.12th digit of vin will have a "1" for old style. "5" for new body style.
Re: BRAKES AND ROTORS - 06/18/2008
Warranty System Documentation -- Lateral Run Out (LRO) -- REQUIRED When using any one of the brake labor operations (including brake pad replacements). Will probably have to have tech take LRO measurement and document so you have a fail code.
Re: Collateral Damage - 06/11/2008
If he did, he didn't document anything about it. Sigh....thanks for the input.
Re: GMVIS Changes - 06/02/2008
INTERESTING---WILL BE GREAT FOR VEHICLE VIS WHEN NEEDED. NOT ALL DOLLAR AMOUNTS SHOW UP FOR ALL VEHICLES
Freon? - 04/30/2008
Do I put freon under misc or something? It doesn't like it under parts.
Re: REPLACEMENT WHEELS - 05/22/2008
DO YOU CLAIM SUBLET ADMIN TIME SINCE WE DON'T GET THE MARKUP EVEN THOUGH WE JUST ORDERED THE TIRES FROM TRANS WHEEL AND DIDN'T SEND OUT FOR REFINISH?
Re: BRAKE PADS - 03/27/2008
I know some AVM's won't accept NARNA in some situations where we don't work on rotors. Ours still wants the measurements.
Re: Instrument Cluster Replacement 07 Sierra - 04/02/2008
If replacing cluster i would use N4180 AV/6D.dont forget admin allowance for sending cluster back.bulletin 2079293 explains how to determine old style from new style.hopes this helps.
Re: GOODWRENCH LIMITED LIFETIME GUARANTEE - 03/18/2008
if you goodwilled with no customer participation. i dont think it has a lifetime warranty.
Re: B5410 - Body - Reseal - 02/15/2008
Might want to have your tech open a TAC case on this.this will give you more documentation to back up your claim to your AVM
Re: goodwill Special Policy - 01/16/2008
I'd H-route the T labor op. It doesn't affect your report like the N labor op will.
... the decal was and he told me it was on the lower part of both right doors at the bottom. How would this be submitted? Since it goes on 2 doors, I'm not too sure....help????...
Re: AUTHORIZATIONS - 07/31/2008
Since I started warranty 3 years ago, I've finally gotten fed up like the rest of you. I have worked it out with my comptroller and owner that any new hires in the service department are mine to train in regards to paperwork. I have pages pulled from...
Re: Over The Counter Part Warranties - 07/10/2008
I DONT USE WINS. BUT I'M PRETTY SURE YOU CAN JUST NOT ENTER IT.
Re: Record Keeping - 07/08/2008
... Once that's done, I do a journal voucher for them to punch to reconcile my schedule. Does your claim memo not get posted to accounting in ADP? [/quote]Our office manager posts the claim memo payment to the warranty schedule, but I am the one who reconciles...
Re: California Seletc Component Coverage - 07/07/2008
You can also check P&P 1.2.3.2 california emissions.scroll down and will give a list of covered componets.
Forum - 09/19/2007
We don't use it often, but if my tech has spent a considerable amount of time trying to find a problem and still comes up with nothing, then we will use it.
Replacing Weatherstrips/Body Side Molding - 09/19/2007
... the tech ends up replacing one molding on each door (each of which has a specific op code)-how do you submit that? Do you use just one op code and then OLH the remaining time for replacing the other three or do you stack op codes and have 2 or 3 or 4...
Transportation Claims - 09/19/2007
I have never filed a transportation claim and don't know where to begin. Can you please help?
Forum - 09/19/2007
in si pull up doc.id#1341282--gives adm allowance,handling allowance saltgm
Forum - 09/19/2007
... below the labor operation. So the easiest way to remember it is to look for those codes every time you look up the labor operation of a sublet repair. If you see S1, add your 0.2 labor hours to regular labor hours (but don't give it to the technicians)...
Warranty Split - 09/19/2007
MWHITE is right, when doing a split, you have to enter it in the net and h-route.
RECALL - 12/20/2007
CAN YOU CLAIM OLH WHEN DOING A RECALL IF THE CUSTOMER HAS ADDED AN AFTER MARKET ACCESSORY (ALARM SYSTEM) THAT YOU HAVE TO REMOVE OR WORK AROUND IN ORDER TO COMPLETE RECALL.
?? - 12/04/2007
I THINK THIS SHOULD HAVE BEEN A CAT CONVERTER, NOT A TRANS CONVERTOER AND THE CAT CONV. DOESN'T HAVE THIS ENGINE TYPE.
GMVISS - 10/25/2007
Our DMS system ADP prints Viss everytime a repair order is opened.this really cut down on missed recalls ect and is with the hard copy at all tiomes.
New style or Classic - 10/25/2007
You can also reference document #1833322.12th digit of vin will have a "1" for old style. "5" for new body style.
Re: BRAKES AND ROTORS - 06/18/2008
Warranty System Documentation -- Lateral Run Out (LRO) -- REQUIRED When using any one of the brake labor operations (including brake pad replacements). Will probably have to have tech take LRO measurement and document so you have a fail code.
Re: Collateral Damage - 06/11/2008
If he did, he didn't document anything about it. Sigh....thanks for the input.
Re: GMVIS Changes - 06/02/2008
INTERESTING---WILL BE GREAT FOR VEHICLE VIS WHEN NEEDED. NOT ALL DOLLAR AMOUNTS SHOW UP FOR ALL VEHICLES
Freon? - 04/30/2008
Do I put freon under misc or something? It doesn't like it under parts.
Re: REPLACEMENT WHEELS - 05/22/2008
DO YOU CLAIM SUBLET ADMIN TIME SINCE WE DON'T GET THE MARKUP EVEN THOUGH WE JUST ORDERED THE TIRES FROM TRANS WHEEL AND DIDN'T SEND OUT FOR REFINISH?
Re: BRAKE PADS - 03/27/2008
I know some AVM's won't accept NARNA in some situations where we don't work on rotors. Ours still wants the measurements.
Re: Instrument Cluster Replacement 07 Sierra - 04/02/2008
If replacing cluster i would use N4180 AV/6D.dont forget admin allowance for sending cluster back.bulletin 2079293 explains how to determine old style from new style.hopes this helps.
Re: GOODWRENCH LIMITED LIFETIME GUARANTEE - 03/18/2008
if you goodwilled with no customer participation. i dont think it has a lifetime warranty.
Re: B5410 - Body - Reseal - 02/15/2008
Might want to have your tech open a TAC case on this.this will give you more documentation to back up your claim to your AVM
Re: goodwill Special Policy - 01/16/2008
I'd H-route the T labor op. It doesn't affect your report like the N labor op will.
Re: administrative allowances - 01/03/2008
whoever is booking out your tickets should be booking that out as well and then you don't have to make any JE's unless one gets accidentally missed.
Re: Power Train Labor Ops - 01/11/2008
I saved documnet 1879343 to my desk top for quick reference.agree it would be nice if GM would put "P" in labor time guide as they do sublets and deisel.
Stock Vehicles & Other Labor Hours - 01/21/2008
Yes, it is ok to apply for OLH on a stock vehicle if is approved by service management and justified by the technician's documentation on the hard copy.
FLAT TIRE - 02/13/2008
... to her we needed the tire information off the tire. After much deliberation, she said she would go out and look in the trunk and get the information off the flat tire for us. Well....she called back 10 minutes later saying "I guess I dont need a new...
Re: NEW STYLE VS. CLASSIC - 02/13/2008
Reference document #1833322.Old style GMT800 will have a "1" by the 12 digit.New style GMT900 will have a "5"
Re: 2007 CHEV HHR (OP CODE HELP) - 01/30/2008
I would probably use that or C0040 mirror inside rear view replace and document on RO "closest op for repair"
Re: GWM Menus - 09/15/2010
[quote] ErinSorensenSchade: Is anyone else having problems with the drop down menus? When I hold the cursor over one of the tabs, the menu drops down but when I try to select from it, the menu disappears. The menus are also askew from the propper tabs....
Re: Warranty Rental VIN - 09/02/2010
i used to work with someone who used to say no ticky no laundry...enterprise has such a big turnover i dont think anyone stays there long enough to get trained
Re: Warranty Rental VIN - 08/26/2010
thats true you cant charge gm and pay the bills if you dont have a copy...no bill no pay...
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/20/2010
thanks for your help ..i found what i was looking for..didnt need the tech's help..sure do like it when i learn something new doing this job....
Re: Z2237 COUPON - 09/27/2010
dbc is working on the problems with these z labor operations..they dont know when its gonna be fixed...i talked to them this mornin..mine are piling up..
2009 G8 gas cap issue - 06/28/2010
Anyone had to deal with the issue of intermittent SES light due to DTC P0455, on the Pontiac G8's?? There is a document #PIP4732 issued for it. We have a customer with this issue, and we have tried to order a new cap, however, it looks like it is on...
2011 Duramax - 07/16/2010
We have our first 2011 Duramax that requires the exhaust fluid. Never having done one before, could someone give me the info for downloading it? Does it bill like normal fluid adds or is there a trick to it? Seperate line? Or does it get charged to...
Re: TROUBLE WITH THE TIRE PROCESS - 07/23/2010
... again....this is such a pain...lol...any help or suggestions is greatly appreciated [/quote] When you find the preauthorization number after doing a "search" do you scroll over completely to the right? The box on our screen doesnt show all the fields,...
NEW WIRING LABOUR OP - 06/24/2010
WHERE CAN I FIND THE WIRING DIAGRAM FOR A DOC ID.DO I ASK PARTS OR FIND IT IN SI
Re: PAID CLAIM: NOW PENDING DEBIT ?????? - 06/25/2010
i would call the wpc maybe they could tell you why..i have done that in the past when i had a problem..
Re: REYNOLDS SYSTEM STORIES NOT COMPLETE IN GLOBAL - 01/13/2011
(tO 48CHEVY) --- isnt that like doubling work, having to manually type in the 3-C's an everything ??
Re: PDI BATTERY CHECK - 12/17/2010
If it's done for the PDI there is no extra time for it, time is given in the PDI allowance for this.
Re: Requirements - 02/10/2011
... I have used reprints from J&L and the P&P and have a handout that all of them get so they know what they are required to provide. I also check over every claim before the vehicle leaves and the ticket is closed, that way we can catch if something is...
Core Return - 02/25/2011
... that as this is a part only issue. Part number for core also kicked back as material not found. What am I doing wrong? ...
Re: Parts purchased locally. global pays less. - 10/29/2010
thanks for bringing up this subject and clearing it up, after all my years doing warranties i still get confused sometimes..
Re: Reject Code 038: Service Agent is not allowed to submit authorization code - 11/19/2010
thanks kristen for your help,i have been doing warranties off and on since 1973 and i always learn something new i like that..connie
Shuttle Service - 11/23/2010
Does warranty pay for a shuttle service if no repairs were done because they have to order the parts.
Re: WANT TO BILL GMPP DEDUCT TO GM - 10/29/2010
IF YOU ARE TALKING ABOUT THE Z7410 LABOR OP I WAS TOLD THEY DONT EXIST ANYMORE.THE ONLY ONE I KNOW OF IS THE Z7091..HOPE THIS HELPS
Re: sprecial policy claim in gwm - 03/24/2010
ah geez, I suppose if I'd pay attention, I'd get more done....Thanks, it should be just ZREG like everything else....!!
whoever is booking out your tickets should be booking that out as well and then you don't have to make any JE's unless one gets accidentally missed.
Re: Power Train Labor Ops - 01/11/2008
I saved documnet 1879343 to my desk top for quick reference.agree it would be nice if GM would put "P" in labor time guide as they do sublets and deisel.
Stock Vehicles & Other Labor Hours - 01/21/2008
Yes, it is ok to apply for OLH on a stock vehicle if is approved by service management and justified by the technician's documentation on the hard copy.
FLAT TIRE - 02/13/2008
... to her we needed the tire information off the tire. After much deliberation, she said she would go out and look in the trunk and get the information off the flat tire for us. Well....she called back 10 minutes later saying "I guess I dont need a new...
Re: NEW STYLE VS. CLASSIC - 02/13/2008
Reference document #1833322.Old style GMT800 will have a "1" by the 12 digit.New style GMT900 will have a "5"
Re: 2007 CHEV HHR (OP CODE HELP) - 01/30/2008
I would probably use that or C0040 mirror inside rear view replace and document on RO "closest op for repair"
Re: GWM Menus - 09/15/2010
[quote] ErinSorensenSchade: Is anyone else having problems with the drop down menus? When I hold the cursor over one of the tabs, the menu drops down but when I try to select from it, the menu disappears. The menus are also askew from the propper tabs....
Re: Warranty Rental VIN - 09/02/2010
i used to work with someone who used to say no ticky no laundry...enterprise has such a big turnover i dont think anyone stays there long enough to get trained
Re: Warranty Rental VIN - 08/26/2010
thats true you cant charge gm and pay the bills if you dont have a copy...no bill no pay...
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/20/2010
thanks for your help ..i found what i was looking for..didnt need the tech's help..sure do like it when i learn something new doing this job....
Re: Z2237 COUPON - 09/27/2010
dbc is working on the problems with these z labor operations..they dont know when its gonna be fixed...i talked to them this mornin..mine are piling up..
2009 G8 gas cap issue - 06/28/2010
Anyone had to deal with the issue of intermittent SES light due to DTC P0455, on the Pontiac G8's?? There is a document #PIP4732 issued for it. We have a customer with this issue, and we have tried to order a new cap, however, it looks like it is on...
2011 Duramax - 07/16/2010
We have our first 2011 Duramax that requires the exhaust fluid. Never having done one before, could someone give me the info for downloading it? Does it bill like normal fluid adds or is there a trick to it? Seperate line? Or does it get charged to...
Re: TROUBLE WITH THE TIRE PROCESS - 07/23/2010
... again....this is such a pain...lol...any help or suggestions is greatly appreciated [/quote] When you find the preauthorization number after doing a "search" do you scroll over completely to the right? The box on our screen doesnt show all the fields,...
NEW WIRING LABOUR OP - 06/24/2010
WHERE CAN I FIND THE WIRING DIAGRAM FOR A DOC ID.DO I ASK PARTS OR FIND IT IN SI
Re: PAID CLAIM: NOW PENDING DEBIT ?????? - 06/25/2010
i would call the wpc maybe they could tell you why..i have done that in the past when i had a problem..
Re: REYNOLDS SYSTEM STORIES NOT COMPLETE IN GLOBAL - 01/13/2011
(tO 48CHEVY) --- isnt that like doubling work, having to manually type in the 3-C's an everything ??
Re: PDI BATTERY CHECK - 12/17/2010
If it's done for the PDI there is no extra time for it, time is given in the PDI allowance for this.
Re: Requirements - 02/10/2011
... I have used reprints from J&L and the P&P and have a handout that all of them get so they know what they are required to provide. I also check over every claim before the vehicle leaves and the ticket is closed, that way we can catch if something is...
Core Return - 02/25/2011
... that as this is a part only issue. Part number for core also kicked back as material not found. What am I doing wrong? ...
Re: Parts purchased locally. global pays less. - 10/29/2010
thanks for bringing up this subject and clearing it up, after all my years doing warranties i still get confused sometimes..
Re: Reject Code 038: Service Agent is not allowed to submit authorization code - 11/19/2010
thanks kristen for your help,i have been doing warranties off and on since 1973 and i always learn something new i like that..connie
Shuttle Service - 11/23/2010
Does warranty pay for a shuttle service if no repairs were done because they have to order the parts.
Re: WANT TO BILL GMPP DEDUCT TO GM - 10/29/2010
IF YOU ARE TALKING ABOUT THE Z7410 LABOR OP I WAS TOLD THEY DONT EXIST ANYMORE.THE ONLY ONE I KNOW OF IS THE Z7091..HOPE THIS HELPS
Re: sprecial policy claim in gwm - 03/24/2010
ah geez, I suppose if I'd pay attention, I'd get more done....Thanks, it should be just ZREG like everything else....!!
PDI ADDS - 03/30/2010
OK I HAVE PDI ADD ON TICKET AND CANT SEEM TO GET IT PAID....NOT SURE WHAT IM DOING WRONG...PLEASE HELP...ITS A 2010 CAMARO...ENGINE COVER
Re: Reynolds Users, GMPP Deductible in DCS - 05/20/2010
For GMPP claims you don't enter the deductible amount on the claim. The system deducts it automatically with the ZSCT claim type.
Re: Reynolds Users, GMPP Deductible in DCS - 05/21/2010
Not on Reynolds anymore, but you should be able to delete that figure out of the net item area before submitting since it doesn't need to be there??
Re: GLOBAL TIRE TRAINING - 05/21/2010
Jim, You can find it in GlobalConnect--Library--Service--Service Operations. It's a PowerPoint presentation, if you don't have Powerpoint you can download a PowerPoint viewer from Microsoft.com to view it.
Re: Help with SATURN car care maitenance plan - 05/14/2010
not sure, my service manager told me its an information bulletin dont know when it came out i did call the dbc but they had to idea w either..thanks anyway
Help with SATURN car care maitenance plan - 05/12/2010
... recently and a few have "car care maitenance plans". I dont have any information on this, like what labor ops to use for what and what each labor op allows for $. I called MIC and they just told me that labor op X3500 will pay $40.00. The vehicle in...
Re: WARRANTY PART SCRAPPING PROCEDURE - 05/07/2010
... I also write a note beside any part that was returned to the WPC so they don't look for it when you know it won't be there. Let me know if that works for you, we've done it like that for years, it's simple and no parts should ever get scrapped until...
Re: Does anyone know if Gmpp pays for Z5000 or Z5001 ? - 02/25/2010
GMPP DOESNT PAY FOR Z5000 OR Z5001 YOU HAVE TO PUT IT IN NET WELL AT LEAST YOU USED TO ON THE OLD SYSTEM...
Re: PARTIAL FLUID CHARGES (PARTS DEPT VS SERVICE DEPT) - 02/25/2010
DOES THE MONEY END ON IT COME OUT RIGHT DOING IT THAT WAY??? OR IS THE INVENTORY WAY OFF????
Re: RR S/D STNRY WNDW WTH S/D WNDW WTHRSTRP LBR OP ??? - 02/25/2010
DONT BELIEVE THAT WOULD WORK.... THIS IS A REAR/SIDE WINDOW NOT A BACK WINDOW
Re: GWM-DETAILED DESCRIPTION OF COMPLAINT CODES ??? - 03/08/2010
... use the features/controls since it's the control for the window, not the glass. The system lets you know if it doesn't like it right away so you can correct it. I really don't fuss too much over these--I just get close since they're so vague!...
Re: P VERSUS P1 COVERAGE - 03/10/2010
HI JODI.... Look up document #1879343, see if that helps
Re: sprecial policy claim in gwm - 03/19/2010
... not enjoying this transision yet.... [/quote] OK ARE YOU DOIN THIS THROUGH GLOBAL OR ADP ....WHAT EXACTLY....IF GLOBAL YOU HAVE TO CHECK THE BOX THAT SAYS SPEVIAL COVERAGE....ADP U HAVE TO PUT LIST ON LINE FOUR I BELIEVE(ITS UNDER WHERE YOU PUT ZREG..ETC)...
Re: TECHNICIAN VS MNGR: CLARIFICATION ON TIME - 12/29/2009
... not want the techs to flag their own time. He has found that alot of tech's find above and beyond what was actually performed. He also said that they should let us know what was done and then if they pull an OP for the job performed, I am to verifiy...
Re: More Global Warranty questions - 02/03/2010
I don't see anything like that on my end. I called GM Global Connect too, they were really of no help.
Re: More Global Warranty questions - 02/03/2010
Ok - I finally get that the transaction summary is the old credit memo. I have it printed out and in front of me. What does the document look like that comes into the open parts account, this is the issue I guess I am not understanding? Does it show...
Saturn Global Warranty Transaction Entry at a Non-Saturn Dealership - 02/18/2010
... number. They will come back saying "GM has encountered a pricing error with part number ######### (whatever the part number is), transaction is being reviewed by GM Warranty Operations". Then it sits in limbo indefinitely because no one knows what...
Re: Did anyone else install Warranty Wizard Update for Dec. notice changes in trans overhaul and lower transmission line r&r is S.T. now? - 12/18/2009
NEW POLICY: Change in automatic transmission add condition documentation and claim submission...Bulletin 09-07-30-018: Effective with repairs performed after January 1, 2010.
Re: special policy #07187C - 12/16/2009
Thanks Rhonda for your help. I guess I still don't see the header in blue but I appreciate all the help I can get.
Re: GLOBAL WARRANTY!! - 11/12/2009
I"m not on Global but from the training I've done I would think it goes in the cause code description area.
Re: Response for buyback inspection, attn Rhonda - 10/21/2009
ITS NOT THE ACTUAL BUYBACK IN QUESTION, ITS THE TIME WE SPENT DOING THE INSPECTION REQUESTED BY GM & WHAT LABOR OP IS THERE TO USE ????
Re: GLOBAL WARRANTY!! - 11/18/2009
I was able to download the cause/complaint codes list from this web site last week. I think it is on the Main page.
Re: Global Warranty - 11/19/2009
... conversion.}} --Sounds like when you make the switch any claims "hanging out there" get lost. I would assume it's the same on WINS. I'm thinking I may not submit any claims the Thurs-Fri prior to conversion, sounds like you'd have to re-do them over...
2010 PDI Help Card Update - 05/14/2009
... card go to the navigation menu (at left), click "Reference Cards" > "View All Cards" > scroll down to "GM Pre-Delivery Inspection Chart (Cars & Trucks)" > Download 2010 card. We will continue to update as information becomes available....
Re: Warranty Payments - 06/03/2009
We got out credit memo, but we don't apply only thru E-Claims. And it did pay claims from 6-1.
OK I HAVE PDI ADD ON TICKET AND CANT SEEM TO GET IT PAID....NOT SURE WHAT IM DOING WRONG...PLEASE HELP...ITS A 2010 CAMARO...ENGINE COVER
Re: Reynolds Users, GMPP Deductible in DCS - 05/20/2010
For GMPP claims you don't enter the deductible amount on the claim. The system deducts it automatically with the ZSCT claim type.
Re: Reynolds Users, GMPP Deductible in DCS - 05/21/2010
Not on Reynolds anymore, but you should be able to delete that figure out of the net item area before submitting since it doesn't need to be there??
Re: GLOBAL TIRE TRAINING - 05/21/2010
Jim, You can find it in GlobalConnect--Library--Service--Service Operations. It's a PowerPoint presentation, if you don't have Powerpoint you can download a PowerPoint viewer from Microsoft.com to view it.
Re: Help with SATURN car care maitenance plan - 05/14/2010
not sure, my service manager told me its an information bulletin dont know when it came out i did call the dbc but they had to idea w either..thanks anyway
Help with SATURN car care maitenance plan - 05/12/2010
... recently and a few have "car care maitenance plans". I dont have any information on this, like what labor ops to use for what and what each labor op allows for $. I called MIC and they just told me that labor op X3500 will pay $40.00. The vehicle in...
Re: WARRANTY PART SCRAPPING PROCEDURE - 05/07/2010
... I also write a note beside any part that was returned to the WPC so they don't look for it when you know it won't be there. Let me know if that works for you, we've done it like that for years, it's simple and no parts should ever get scrapped until...
Re: Does anyone know if Gmpp pays for Z5000 or Z5001 ? - 02/25/2010
GMPP DOESNT PAY FOR Z5000 OR Z5001 YOU HAVE TO PUT IT IN NET WELL AT LEAST YOU USED TO ON THE OLD SYSTEM...
Re: PARTIAL FLUID CHARGES (PARTS DEPT VS SERVICE DEPT) - 02/25/2010
DOES THE MONEY END ON IT COME OUT RIGHT DOING IT THAT WAY??? OR IS THE INVENTORY WAY OFF????
Re: RR S/D STNRY WNDW WTH S/D WNDW WTHRSTRP LBR OP ??? - 02/25/2010
DONT BELIEVE THAT WOULD WORK.... THIS IS A REAR/SIDE WINDOW NOT A BACK WINDOW
Re: GWM-DETAILED DESCRIPTION OF COMPLAINT CODES ??? - 03/08/2010
... use the features/controls since it's the control for the window, not the glass. The system lets you know if it doesn't like it right away so you can correct it. I really don't fuss too much over these--I just get close since they're so vague!...
Re: P VERSUS P1 COVERAGE - 03/10/2010
HI JODI.... Look up document #1879343, see if that helps
Re: sprecial policy claim in gwm - 03/19/2010
... not enjoying this transision yet.... [/quote] OK ARE YOU DOIN THIS THROUGH GLOBAL OR ADP ....WHAT EXACTLY....IF GLOBAL YOU HAVE TO CHECK THE BOX THAT SAYS SPEVIAL COVERAGE....ADP U HAVE TO PUT LIST ON LINE FOUR I BELIEVE(ITS UNDER WHERE YOU PUT ZREG..ETC)...
Re: TECHNICIAN VS MNGR: CLARIFICATION ON TIME - 12/29/2009
... not want the techs to flag their own time. He has found that alot of tech's find above and beyond what was actually performed. He also said that they should let us know what was done and then if they pull an OP for the job performed, I am to verifiy...
Re: More Global Warranty questions - 02/03/2010
I don't see anything like that on my end. I called GM Global Connect too, they were really of no help.
Re: More Global Warranty questions - 02/03/2010
Ok - I finally get that the transaction summary is the old credit memo. I have it printed out and in front of me. What does the document look like that comes into the open parts account, this is the issue I guess I am not understanding? Does it show...
Saturn Global Warranty Transaction Entry at a Non-Saturn Dealership - 02/18/2010
... number. They will come back saying "GM has encountered a pricing error with part number ######### (whatever the part number is), transaction is being reviewed by GM Warranty Operations". Then it sits in limbo indefinitely because no one knows what...
Re: Did anyone else install Warranty Wizard Update for Dec. notice changes in trans overhaul and lower transmission line r&r is S.T. now? - 12/18/2009
NEW POLICY: Change in automatic transmission add condition documentation and claim submission...Bulletin 09-07-30-018: Effective with repairs performed after January 1, 2010.
Re: special policy #07187C - 12/16/2009
Thanks Rhonda for your help. I guess I still don't see the header in blue but I appreciate all the help I can get.
Re: GLOBAL WARRANTY!! - 11/12/2009
I"m not on Global but from the training I've done I would think it goes in the cause code description area.
Re: Response for buyback inspection, attn Rhonda - 10/21/2009
ITS NOT THE ACTUAL BUYBACK IN QUESTION, ITS THE TIME WE SPENT DOING THE INSPECTION REQUESTED BY GM & WHAT LABOR OP IS THERE TO USE ????
Re: GLOBAL WARRANTY!! - 11/18/2009
I was able to download the cause/complaint codes list from this web site last week. I think it is on the Main page.
Re: Global Warranty - 11/19/2009
... conversion.}} --Sounds like when you make the switch any claims "hanging out there" get lost. I would assume it's the same on WINS. I'm thinking I may not submit any claims the Thurs-Fri prior to conversion, sounds like you'd have to re-do them over...
2010 PDI Help Card Update - 05/14/2009
... card go to the navigation menu (at left), click "Reference Cards" > "View All Cards" > scroll down to "GM Pre-Delivery Inspection Chart (Cars & Trucks)" > Download 2010 card. We will continue to update as information becomes available....
Re: Warranty Payments - 06/03/2009
We got out credit memo, but we don't apply only thru E-Claims. And it did pay claims from 6-1.
Re: correct labor op - 05/21/2009
I don't see one in the time guide so use the closest labor op and H-route it to your rep.
Re: OLD RECALL #07217 - 06/15/2009
Did you use the courtesy transportation labor op with $42.00 in the net amount? If so, I would have done the same thing.
2010 PDI Help Card Update - 06/12/2009
... card go to the navigation menu (at left), click "Reference Cards" > "View All Cards" > scroll down to "GM Pre-Delivery Inspection Chart (Cars & Trucks)" > Download 2010 card. We will continue to update as information becomes available....
RAIL DUST - FALLOUT - 06/25/2009
HAS ANYONE COME ACCROSS ANY BULLETINS REGARDING CHANGE IN LABOR OPS ON RAIL DUST / FALLOUT, WE HAVE USED A5575 IT SEEMS FOREVER - BUT ON THE 2009-2010 IT DOESNT SEEM TO APPLY
Re: PARTS PRICING DISPUTE - 07/14/2009
... I GUESS THERE COULD ALWAYS BE A FIRST THOUGH. LET ME KNOW IF IT DOES REJECT IF YOU ADD THE PART, I WOULD BE SURPRISED! I HOPE THAT IT DOESN'T THOUGH :)...
Re: GM $15 cards. - 07/08/2009
does anyone have documentation as to when is the cutoff date for submission for these $15 coupons??
Re: Global Warranty - 08/12/2009
I looked under service, I dont seem to have it .... is it actually listed as "Global Connect" ???
Re: OIL CONSUMPTION TESTING.... - 08/13/2009
For oil consumption tests the advisor writes an r.o. for documentation purpose only, but we never claim anthing for it.
Re: 2004 TAHOE LABOR OPS - 07/31/2009
TSB#03-08-48-006F Repair info for reconnection of Rear Window Defroster Contact or Tab. N9577 .3 Don't know if it is covered by GMPP.
Re: Call to DBC - 08/03/2009
As part of your Warranty Administration Program membership you are able to utilize our Warranty Assistance Hotline. If you have a specific question regarding a rejected claim please feel free to download and print the Warranty Assistance Hotline PDF form....
Re: DBC - 03/05/2009
Someone (I believe on here) once gave a new meaning to DBC. Don't Bother Calling! LOL
S labor ops question - 06/20/2012
I would go with labor op A2570 - add olh if needed, make sure u have punch time and don't forget to add paint and materials.
Re: labor op for pip bulletin - 06/20/2012
Is there another number on that document? Like a G_ then a bunch of numbers?
Re: labor op for pip bulletin - 06/20/2012
Try document ID #2266301, see if that works. Labor op is J5645
Re: CURIOUS ABOUT PAY - 07/10/2012
I'm not sure where you are located so I don't know about the hourly wage compared to other dealers in your area but they are basically paying you $3.50 an hour to do all of the other things they want you to do. I think you just have to fight for the...
Re: Actual repair vs labor op coding ?? - 07/18/2012
The TCM labor op should be used as that is the actual failed part. The tear down that TAC asked for should be OLH.
Re: POSTING TIME PUNCHES IN - 07/18/2012
... ... that is how we are now doing it, but when you have worked on the same line/multiple dates - what do you put in ??? This doesnt raise flags from an auditors point of view ??...
Re: Who is responsible for getting cost comparisons ? - 08/02/2012
Same here, the techs do it. And now in most dealerships, you don't have to contact the PQC for trans replacements.
Re: AC COMPRESSOR BELT TENSIONER ASSY - 08/08/2012
thanks for sharing, i have doing warranties off and on for a long time and i am always learing something new everyday..
Re: LABOR OP!! - 08/13/2012
i used N6655 had to look up the wiring grid document number to submit on the claim but that's ok ..and added comments too it all worked, thankd for the help
Re: SCANNING RO'S/DEALER TRACK - 10/04/2012
We are on Dealer Track/Arkona. We don't scan though.
Re: Revised Dealer Policy Empowerment Bulletin 11-00-89-005 - 10/12/2012
I don't know about anyone else, but I feel like GM's blonde monkey most of the time too.
Re: SHIPPING LABEL - 12/13/2012
Yup saw that clicked on that. I dont know why it wont work for me.
Re: Process for over the counter parts - 11/09/2012
I always open a repair order for over the counter parts warranty. With proper documentation attached, we've never had any issues getting them paid. I've gotten my local independent shops in the habit of providing docs so it's really easy now. Isn't...
Re: Who's your boss? - 12/31/2012
... to have the God complex going, as long as THEY think it's a valid claim, they don't care what GM thinks. That can get the dealership in hot water when the time comes for an audit. (Been there, done that!) Having someone outside the service dept having...
I don't see one in the time guide so use the closest labor op and H-route it to your rep.
Re: OLD RECALL #07217 - 06/15/2009
Did you use the courtesy transportation labor op with $42.00 in the net amount? If so, I would have done the same thing.
2010 PDI Help Card Update - 06/12/2009
... card go to the navigation menu (at left), click "Reference Cards" > "View All Cards" > scroll down to "GM Pre-Delivery Inspection Chart (Cars & Trucks)" > Download 2010 card. We will continue to update as information becomes available....
RAIL DUST - FALLOUT - 06/25/2009
HAS ANYONE COME ACCROSS ANY BULLETINS REGARDING CHANGE IN LABOR OPS ON RAIL DUST / FALLOUT, WE HAVE USED A5575 IT SEEMS FOREVER - BUT ON THE 2009-2010 IT DOESNT SEEM TO APPLY
Re: PARTS PRICING DISPUTE - 07/14/2009
... I GUESS THERE COULD ALWAYS BE A FIRST THOUGH. LET ME KNOW IF IT DOES REJECT IF YOU ADD THE PART, I WOULD BE SURPRISED! I HOPE THAT IT DOESN'T THOUGH :)...
Re: GM $15 cards. - 07/08/2009
does anyone have documentation as to when is the cutoff date for submission for these $15 coupons??
Re: Global Warranty - 08/12/2009
I looked under service, I dont seem to have it .... is it actually listed as "Global Connect" ???
Re: OIL CONSUMPTION TESTING.... - 08/13/2009
For oil consumption tests the advisor writes an r.o. for documentation purpose only, but we never claim anthing for it.
Re: 2004 TAHOE LABOR OPS - 07/31/2009
TSB#03-08-48-006F Repair info for reconnection of Rear Window Defroster Contact or Tab. N9577 .3 Don't know if it is covered by GMPP.
Re: Call to DBC - 08/03/2009
As part of your Warranty Administration Program membership you are able to utilize our Warranty Assistance Hotline. If you have a specific question regarding a rejected claim please feel free to download and print the Warranty Assistance Hotline PDF form....
Re: DBC - 03/05/2009
Someone (I believe on here) once gave a new meaning to DBC. Don't Bother Calling! LOL
S labor ops question - 06/20/2012
I would go with labor op A2570 - add olh if needed, make sure u have punch time and don't forget to add paint and materials.
Re: labor op for pip bulletin - 06/20/2012
Is there another number on that document? Like a G_ then a bunch of numbers?
Re: labor op for pip bulletin - 06/20/2012
Try document ID #2266301, see if that works. Labor op is J5645
Re: CURIOUS ABOUT PAY - 07/10/2012
I'm not sure where you are located so I don't know about the hourly wage compared to other dealers in your area but they are basically paying you $3.50 an hour to do all of the other things they want you to do. I think you just have to fight for the...
Re: Actual repair vs labor op coding ?? - 07/18/2012
The TCM labor op should be used as that is the actual failed part. The tear down that TAC asked for should be OLH.
Re: POSTING TIME PUNCHES IN - 07/18/2012
... ... that is how we are now doing it, but when you have worked on the same line/multiple dates - what do you put in ??? This doesnt raise flags from an auditors point of view ??...
Re: Who is responsible for getting cost comparisons ? - 08/02/2012
Same here, the techs do it. And now in most dealerships, you don't have to contact the PQC for trans replacements.
Re: AC COMPRESSOR BELT TENSIONER ASSY - 08/08/2012
thanks for sharing, i have doing warranties off and on for a long time and i am always learing something new everyday..
Re: LABOR OP!! - 08/13/2012
i used N6655 had to look up the wiring grid document number to submit on the claim but that's ok ..and added comments too it all worked, thankd for the help
Re: SCANNING RO'S/DEALER TRACK - 10/04/2012
We are on Dealer Track/Arkona. We don't scan though.
Re: Revised Dealer Policy Empowerment Bulletin 11-00-89-005 - 10/12/2012
I don't know about anyone else, but I feel like GM's blonde monkey most of the time too.
Re: SHIPPING LABEL - 12/13/2012
Yup saw that clicked on that. I dont know why it wont work for me.
Re: Process for over the counter parts - 11/09/2012
I always open a repair order for over the counter parts warranty. With proper documentation attached, we've never had any issues getting them paid. I've gotten my local independent shops in the habit of providing docs so it's really easy now. Isn't...
Re: Who's your boss? - 12/31/2012
... to have the God complex going, as long as THEY think it's a valid claim, they don't care what GM thinks. That can get the dealership in hot water when the time comes for an audit. (Been there, done that!) Having someone outside the service dept having...
Pyramid Repair? or three separate claims - 01/21/2013
... as a result of another failed part. If he had been able to establish consequential damage, I would submit all as one claim with the proper auth's. Please help, thanks in advance....
Re: Valid Special Policy with Additional Repair Out Of Warranty - 01/08/2013
I agree that the Serv Mgr should have handled this before it got to you, however, at my store, that would be a rare occurrance. I checked the Spec Policy bulletin and it states to follow the info in SI for timing chain replacement. In that document it...
Re: DMA PRE AUTH - 01/14/2013
We just got a new warranty specialist and her and our DMA don't agree on the submission end of it. Our DMA would have me submit the claim and let it reject and then we would send her the form. The prior specialist would pay the claim once the DMA approved...
Re: Dexos credit submissions - 01/15/2013
I enter the dexos $5.00 directly in global using the ro that the oil change was done on. Hope this helps.
Re: Electrical Labor OP codes - 10/31/2013
use the document number at the top on your claim when it comes up to enter it...
Re: spotlight - 01/17/2014
I have done that 9 years ago , I thought there might be something else I was missing.... Thanks
Re: SPS and Code Requirements - 07/17/2013
I dont remember seeing a list about sps codes and labor ops but it would be nice if the ltg would include that info..would make our job much easier..
Re: Curious...anyone recently debited for vague information in correction lines? - 07/17/2013
... of all of the fail codes by every tech window by their advisor with a highlighted note that if what they're writing isn't on the list then I can't use it to submit for and I'll be bugging them for the correct one. It's just a never ending battle! I...
Re: Incorrect/unclear part description makes it hard to look an Op Code. - 09/05/2013
I don't have ADP either on Reynolds too, have to apree it is difficult at times trying to match the correct parts and Labor op...Wish there was an easier way too..
Re: reimbursement for special coverage - 04/15/2013
if the work was done by a non gm dealer then the customer is reimbursed the amount it would have costs the gm dealer to do the work..hope this helps you !!!!
Re: HOW TO CLAIM FOR DEF ON A PDI/0590052 LOP - 05/27/2014
Thank you, that is helpful. Any idea if there is a dollar amoount ceiling on how much we can claim in net item?
Re: HOW TO CLAIM FOR DEF ON A PDI/0590052 LOP - 05/27/2014
i have used up to 2 gallons of DEF fluid which was about 27 dollars and some change with no problem!!
Parts Warranty - 02/26/2014
... Can we put in labor time for installing the new power steering pump? The service advisor only has down the amount for the part and no labor. He told me that as of January 1, 2014 they changed the way parts warranty was done. ...
Re: Complimentary Maintenance letter labor op ??? - 02/17/2011
It might be Z7091 which is under the Empowerment Guidelines but I would probably double check with an email to your warranty specialist.
USED CAR LOANER - 03/23/2011
CAN YOU GET ANY KIND OF REIMBURSEMENT IF YOU LOAN A CUSTOMER A USED CAR FOR WARRANTY WORK DONE?
Re: is there anywhere I can find the parts covered under E, E1 and E2 warranties? - 04/18/2011
Pull up Doc#2355117 / see if that is what you may be looking for ... hope it helps
PURGING FILES - 04/12/2011
I DON'T FILE BUT WE HAVE SOMEONE NEW AND OUR FILES NEED TO BE PURGED....WHAT DO I KEEP CLOSE BY AND HOW LONG TO WE KEEP FILES....GM AND KIA
part pick up fm another dealer for a used vehicle - 04/13/2011
PART PICK UP FM ANOTHER DEALER FOR A USED STOCK UNIT..MY QUESTION IS THIS I DONT THINK WE CAN CLAIM THE DIFFERENCE...AM I WRONG??
Re: part pick up fm another dealer for a used vehicle - 04/13/2011
i knew gm doesnt pay to recondition a used vehicle.just had questions about the parts pick up issue since its a stock vehicle and not a customer's vehicle...
Re: Pre-Delivery Inspections and the detail department - 09/07/2011
Our detailer gets paid hourly, we pay the tech doing the PDI 1.0 hr. The rest goes toward the clean up expense.
Re: DRAC cars - 08/22/2011
Thanks Meshelly, I was looking at that document before trying to figure out what we're doing wrong.. It refers to "Buick & GMC Courtesy Transportation Program Guide contained in GM Administrative Message LM_0000001771", but I am unable to find that message...
50/50 SPLIT - 10/25/2011
On the Special Coverage 10054 Fuel level sensor,How do you come up with total.Is the total from warranty or customer pay.I think that we are doing this wrong.
OLH on GMPP Claim - 11/15/2011
I just want to double check, OLH is not authorized on GMPP claims without being H-routed, right?
"NEW" LABOR CODES" - 10/20/2011
Did I miss something? What's with the new longer labor ops or codes listed in the LTG? Now I have a service advisor using them! See example: N0110 Battery Replacement Effective Date: Oct 1, 2011 LABOR CODE: N000500 Note Note: Claims...
Powertrain Coverage for Bulletin Labor Op - 10/06/2011
I have 2008 Buick Enclave that was diagnosed using doc id 2583686. The repair that needs to be done would be labor op J5736 check camshaft end play both banks with add to install thrust washer both banks. I called DBC to see if the labor op is covered...
... as a result of another failed part. If he had been able to establish consequential damage, I would submit all as one claim with the proper auth's. Please help, thanks in advance....
Re: Valid Special Policy with Additional Repair Out Of Warranty - 01/08/2013
I agree that the Serv Mgr should have handled this before it got to you, however, at my store, that would be a rare occurrance. I checked the Spec Policy bulletin and it states to follow the info in SI for timing chain replacement. In that document it...
Re: DMA PRE AUTH - 01/14/2013
We just got a new warranty specialist and her and our DMA don't agree on the submission end of it. Our DMA would have me submit the claim and let it reject and then we would send her the form. The prior specialist would pay the claim once the DMA approved...
Re: Dexos credit submissions - 01/15/2013
I enter the dexos $5.00 directly in global using the ro that the oil change was done on. Hope this helps.
Re: Electrical Labor OP codes - 10/31/2013
use the document number at the top on your claim when it comes up to enter it...
Re: spotlight - 01/17/2014
I have done that 9 years ago , I thought there might be something else I was missing.... Thanks
Re: SPS and Code Requirements - 07/17/2013
I dont remember seeing a list about sps codes and labor ops but it would be nice if the ltg would include that info..would make our job much easier..
Re: Curious...anyone recently debited for vague information in correction lines? - 07/17/2013
... of all of the fail codes by every tech window by their advisor with a highlighted note that if what they're writing isn't on the list then I can't use it to submit for and I'll be bugging them for the correct one. It's just a never ending battle! I...
Re: Incorrect/unclear part description makes it hard to look an Op Code. - 09/05/2013
I don't have ADP either on Reynolds too, have to apree it is difficult at times trying to match the correct parts and Labor op...Wish there was an easier way too..
Re: reimbursement for special coverage - 04/15/2013
if the work was done by a non gm dealer then the customer is reimbursed the amount it would have costs the gm dealer to do the work..hope this helps you !!!!
Re: HOW TO CLAIM FOR DEF ON A PDI/0590052 LOP - 05/27/2014
Thank you, that is helpful. Any idea if there is a dollar amoount ceiling on how much we can claim in net item?
Re: HOW TO CLAIM FOR DEF ON A PDI/0590052 LOP - 05/27/2014
i have used up to 2 gallons of DEF fluid which was about 27 dollars and some change with no problem!!
Parts Warranty - 02/26/2014
... Can we put in labor time for installing the new power steering pump? The service advisor only has down the amount for the part and no labor. He told me that as of January 1, 2014 they changed the way parts warranty was done. ...
Re: Complimentary Maintenance letter labor op ??? - 02/17/2011
It might be Z7091 which is under the Empowerment Guidelines but I would probably double check with an email to your warranty specialist.
USED CAR LOANER - 03/23/2011
CAN YOU GET ANY KIND OF REIMBURSEMENT IF YOU LOAN A CUSTOMER A USED CAR FOR WARRANTY WORK DONE?
Re: is there anywhere I can find the parts covered under E, E1 and E2 warranties? - 04/18/2011
Pull up Doc#2355117 / see if that is what you may be looking for ... hope it helps
PURGING FILES - 04/12/2011
I DON'T FILE BUT WE HAVE SOMEONE NEW AND OUR FILES NEED TO BE PURGED....WHAT DO I KEEP CLOSE BY AND HOW LONG TO WE KEEP FILES....GM AND KIA
part pick up fm another dealer for a used vehicle - 04/13/2011
PART PICK UP FM ANOTHER DEALER FOR A USED STOCK UNIT..MY QUESTION IS THIS I DONT THINK WE CAN CLAIM THE DIFFERENCE...AM I WRONG??
Re: part pick up fm another dealer for a used vehicle - 04/13/2011
i knew gm doesnt pay to recondition a used vehicle.just had questions about the parts pick up issue since its a stock vehicle and not a customer's vehicle...
Re: Pre-Delivery Inspections and the detail department - 09/07/2011
Our detailer gets paid hourly, we pay the tech doing the PDI 1.0 hr. The rest goes toward the clean up expense.
Re: DRAC cars - 08/22/2011
Thanks Meshelly, I was looking at that document before trying to figure out what we're doing wrong.. It refers to "Buick & GMC Courtesy Transportation Program Guide contained in GM Administrative Message LM_0000001771", but I am unable to find that message...
50/50 SPLIT - 10/25/2011
On the Special Coverage 10054 Fuel level sensor,How do you come up with total.Is the total from warranty or customer pay.I think that we are doing this wrong.
OLH on GMPP Claim - 11/15/2011
I just want to double check, OLH is not authorized on GMPP claims without being H-routed, right?
"NEW" LABOR CODES" - 10/20/2011
Did I miss something? What's with the new longer labor ops or codes listed in the LTG? Now I have a service advisor using them! See example: N0110 Battery Replacement Effective Date: Oct 1, 2011 LABOR CODE: N000500 Note Note: Claims...
Powertrain Coverage for Bulletin Labor Op - 10/06/2011
I have 2008 Buick Enclave that was diagnosed using doc id 2583686. The repair that needs to be done would be labor op J5736 check camshaft end play both banks with add to install thrust washer both banks. I called DBC to see if the labor op is covered...
Re: Problems with Transaction Summary Report? - 02/17/2012
I SUBMITTED MY FIRST CLAIM WITH NO PROBLEM HOWEVER I WAS HAVING PROBLEMS YESTERDAY TRANSMITTING CAUSING TO DOUBLE SUBMISSIONS OF 2 CLAIMS..ONE PAID AND ONE REJECTED...UGHHHHHH!!
Re: Late Transaction Summary Report? - 03/01/2012
DOESNT TAKE MUCH TO THROW GM OFF!!!! BLAME IT ON THE OTHER COUNTRIES HAHAHAHA
Re: Late Transaction Summary Report? - 03/01/2012
GLAD TO KNOW SOMEONE'S DAY ISNT TOTALLY WASTED, JUST CHECKED AT 2 STILL NO DATA...MAYBE GM WASN'T QUITE READY FOR THE BIG CHANGE..I DONT LIKE TO FILE EITHER...
Re: another processing problem - 03/09/2012
Its been doing the same thing to me as well.I just hit submit so it pop up that box.I guess it started sometime this week.
Re: Late Transaction Summary Report? - 03/01/2012
gm hasnt figured us warranty admins out yet they dont realize we get cranky and vent when we get our of our daily routine!!!!!!!!
Re: Late Transaction Summary Report? - 03/02/2012
ITS NOW 4;06 CST DOWN SOUTH AND I PRINTED MY TRANSACTION REPORT FROM 3-1-12....
Re: Really??? Yes, really........ - 03/29/2012
It was down in the morning, I couldn't get mine right away either! Worked later in the afternoon
Re: What should I do? - 12/06/2011
Glad it worked out for you way to geaux!!! now he knows how you feel about doing things the right way...
Re: add accessories to build - 12/02/2011
also, when you are looking for messages in Global, don't forget to check the box for all archived messages, also.
Re: GWM - 01/19/2012
[quote] MARKC: [quote] hkchevy1:Can you submit each claim individually from your DMS? It doesn't have to be a "batch". [/quote] This is the part that is being shut down. The interactive side where you submit one at a time will not work during the...
Re: Emissions Coverage - 01/24/2012
E1 AND E2 COVERAGES ARE EXTENDED,REFER TO DOCUMENT ID 2355117 FOR A LIST OF THESE COVERAGES BUT ALWAYS CHECK GMVIS TO VERIFY.HOPE THIS HELPS.
Re: Warranty Part Retention - 02/02/2012
Thanks for all the replies. I think in a perfect world doing it every day would be ideal. However I doubt that will happen since each day is different. The goal is to get the room cleared out & organized next week while GWM is down and then go in every...
Re: Courtesy deliveries - PDI - 02/07/2012
[quote] bhoneycutt1: Don't forget that you are entitled to apply for PDI fluid adds to every PDI you do. [/quote] What is the top dollar amount we can claim on fluids? I've yet to find this anywhere in writing. We successfully get $9.00 if we top...
Programming Screenshots? - 07/25/2017
... on Recalls 16007 and 17287. First of all, why is it so complicated to print this, why doesn't the "Print" button or Control/Printscreen work? Some of my techs are having issues that when they go through the procedure listed in the recall, the...
Forum - 08/17/2017
Maybe you can use 4025942 Exhaust Particulate Filter Cleaning? I think we've done that a couple of times. Maybe a DBC call can confirm?
Forum - 06/21/2017
i thought a refund was for work previously paid for , before an spa, she just paid for a diagnosis and no repairs i dont feel like she eligible for a reimbursement !
Forum - 05/11/2017
Thank you Kristen! I was thinking we were doing things correctly but I just wanted to make sure.
Forum - 05/11/2017
OUr advisors use Consultant Dashboard, which has cut down drastically on the errors. Im just not sure how it works on Certified...
Forum - 05/08/2017
What i would have done is: document the failure of lamp seal and close out ticket as customer pay (with parts on order). Once all parts were in, schedule customer for repair and submit then. We sublet our glass r&r's, so we have to account for their...
Forum - 04/19/2017
You can find the sheet under "Service Forms". Scroll down the page to the heading "BRAKES" and the form is found there. I still have my guys attach it everytime.
Forum - 04/19/2017
Is there a GM document that states Service Management Authorization isn't required for OLH related to Consequential Damage as mentioned above?
Forum - 04/25/2017
... results, specs, readings, etc associated with the repair. Any contact with Technical Assistance would be included within the technician's documentation on the job card....
Forum - 04/25/2017
Sooo...no we don't HAVE to have Tac case number? Only if Tac was called for assistance, correct?
DMA APPROVALS.... - 04/17/2017
Is a DMA a "done deal" once it hits apporval status ? Or can a correction & reapproval be made ??
Rental vehicle charges vs VIP Buy - 04/14/2017
Where can I find documentation if any, to show my service managers the limitation on rental charges when a part has a VIP Buy on it??
I SUBMITTED MY FIRST CLAIM WITH NO PROBLEM HOWEVER I WAS HAVING PROBLEMS YESTERDAY TRANSMITTING CAUSING TO DOUBLE SUBMISSIONS OF 2 CLAIMS..ONE PAID AND ONE REJECTED...UGHHHHHH!!
Re: Late Transaction Summary Report? - 03/01/2012
DOESNT TAKE MUCH TO THROW GM OFF!!!! BLAME IT ON THE OTHER COUNTRIES HAHAHAHA
Re: Late Transaction Summary Report? - 03/01/2012
GLAD TO KNOW SOMEONE'S DAY ISNT TOTALLY WASTED, JUST CHECKED AT 2 STILL NO DATA...MAYBE GM WASN'T QUITE READY FOR THE BIG CHANGE..I DONT LIKE TO FILE EITHER...
Re: another processing problem - 03/09/2012
Its been doing the same thing to me as well.I just hit submit so it pop up that box.I guess it started sometime this week.
Re: Late Transaction Summary Report? - 03/01/2012
gm hasnt figured us warranty admins out yet they dont realize we get cranky and vent when we get our of our daily routine!!!!!!!!
Re: Late Transaction Summary Report? - 03/02/2012
ITS NOW 4;06 CST DOWN SOUTH AND I PRINTED MY TRANSACTION REPORT FROM 3-1-12....
Re: Really??? Yes, really........ - 03/29/2012
It was down in the morning, I couldn't get mine right away either! Worked later in the afternoon
Re: What should I do? - 12/06/2011
Glad it worked out for you way to geaux!!! now he knows how you feel about doing things the right way...
Re: add accessories to build - 12/02/2011
also, when you are looking for messages in Global, don't forget to check the box for all archived messages, also.
Re: GWM - 01/19/2012
[quote] MARKC: [quote] hkchevy1:Can you submit each claim individually from your DMS? It doesn't have to be a "batch". [/quote] This is the part that is being shut down. The interactive side where you submit one at a time will not work during the...
Re: Emissions Coverage - 01/24/2012
E1 AND E2 COVERAGES ARE EXTENDED,REFER TO DOCUMENT ID 2355117 FOR A LIST OF THESE COVERAGES BUT ALWAYS CHECK GMVIS TO VERIFY.HOPE THIS HELPS.
Re: Warranty Part Retention - 02/02/2012
Thanks for all the replies. I think in a perfect world doing it every day would be ideal. However I doubt that will happen since each day is different. The goal is to get the room cleared out & organized next week while GWM is down and then go in every...
Re: Courtesy deliveries - PDI - 02/07/2012
[quote] bhoneycutt1: Don't forget that you are entitled to apply for PDI fluid adds to every PDI you do. [/quote] What is the top dollar amount we can claim on fluids? I've yet to find this anywhere in writing. We successfully get $9.00 if we top...
Programming Screenshots? - 07/25/2017
... on Recalls 16007 and 17287. First of all, why is it so complicated to print this, why doesn't the "Print" button or Control/Printscreen work? Some of my techs are having issues that when they go through the procedure listed in the recall, the...
Forum - 08/17/2017
Maybe you can use 4025942 Exhaust Particulate Filter Cleaning? I think we've done that a couple of times. Maybe a DBC call can confirm?
Forum - 06/21/2017
i thought a refund was for work previously paid for , before an spa, she just paid for a diagnosis and no repairs i dont feel like she eligible for a reimbursement !
Forum - 05/11/2017
Thank you Kristen! I was thinking we were doing things correctly but I just wanted to make sure.
Forum - 05/11/2017
OUr advisors use Consultant Dashboard, which has cut down drastically on the errors. Im just not sure how it works on Certified...
Forum - 05/08/2017
What i would have done is: document the failure of lamp seal and close out ticket as customer pay (with parts on order). Once all parts were in, schedule customer for repair and submit then. We sublet our glass r&r's, so we have to account for their...
Forum - 04/19/2017
You can find the sheet under "Service Forms". Scroll down the page to the heading "BRAKES" and the form is found there. I still have my guys attach it everytime.
Forum - 04/19/2017
Is there a GM document that states Service Management Authorization isn't required for OLH related to Consequential Damage as mentioned above?
Forum - 04/25/2017
... results, specs, readings, etc associated with the repair. Any contact with Technical Assistance would be included within the technician's documentation on the job card....
Forum - 04/25/2017
Sooo...no we don't HAVE to have Tac case number? Only if Tac was called for assistance, correct?
DMA APPROVALS.... - 04/17/2017
Is a DMA a "done deal" once it hits apporval status ? Or can a correction & reapproval be made ??
Rental vehicle charges vs VIP Buy - 04/14/2017
Where can I find documentation if any, to show my service managers the limitation on rental charges when a part has a VIP Buy on it??
Forum - 04/27/2017
Go under Service Forms App, General information, 8 sections down, (right above brakes) under Recall Vehicle Action Report-Cam-02
Forum - 04/28/2017
dont think so ! no one has said anything yet
Forum - 04/28/2017
I don't remember what was on each specific job Card but they all totaled just under $18,000.00 and I haven't seen any debits yet, so I guess that is a good sign.
Forum - 02/08/2018
... his reasoning for replacing the spark plug, although it may not kick back for that. I'm not sure what "Fence" is, possibly the name of the machine shop?...
Forum - 02/08/2018
... Help Cards out to the techs is an excellent suggestion ewill3rd! Thank you! The help card can definitely be used to assist the technicians, and by doing so, will assist the warranty administrator with clearly documenting the cause of ...
Forum - 01/22/2018
Thank you. I found it. Needed for advisors to see that it is GM, not me, that is requiring this documentation.
Forum - 12/08/2017
I don't see it on there either, so I guess it is possible that they are updating it.
Forum - 01/08/2018
... been another signature with the usual requirements handwritten by the service manager summarizing what was done and why that amount of ST was requested. The warranty administrator should have scanned in the clocked times and authorizations with the claim...
Forum - 01/02/2018
Recommend submitting the labor time to replace the VLOM as OLH, reducing for overlap, with appropriate authorization and time punch documentation.
PARTS EXPEDITE IN REYNOLDS - 08/29/2017
HiI was just wondering what others that are using Reynolds & Reynolds are doing with their parts expedite charges. Our parts department was putting them under as a parts line but that is incorrect as it is upping the parts sales. We have decided for...
Forum - 10/04/2017
What if we are in the CTA program but dont have enough loaners for the # of customers
GM Accessories - 10/12/2017
... submission of accessories so they (sales) could get a Spin to win GM earnPower money. I asked what were they going to pay me for the submission, because it is over and beyond my normal duties and my every day extra duties. I explained to him...
Forum - 11/10/2016
I HAVE A CLAIM TO REPLACE 5 APPLIQUES ON A 2015 YUKON ALL FOUR DOORS..DO I USE ONE LABOR OP FOR ALL OF THEM WITH OLH FOR THE OTHERS
Recall 14350 and key replacement - 09/22/2016
... ones and adding them to the transaction with P auth. They've all paid, but I was wondering what everyone else is doing in these situations. If they had the ignition cylinder recall on the vehicle we can replace them under keys for life but...
Forum - 11/18/2016
... as can be. We had a turkey fly into our service area one day. He flew in one of our big doors then crashed into the glass on the door on the other side of the shop. We had feathers and glass everywhere. He finally got out of our shop. ...
Forum - 12/23/2016
... I'm constantly second guessing myself on these. A simple format chart or coverage would be nice. And don't direct me to that mess of a XLS chart with 15 different colors and columns...I show that to any of my guys and they run! If there's...
Forum - 02/24/2017
Ok great, thanks for the clarification. But just wondering "why" dont they show marked dealer install on they vehicle build like the other items do??
Forum - 02/17/2017
... the chat line thinking it would be quicker but that don't work either. They need to rethink what they have done and put the dbc transportation help line back on so that we can get our claims closed quickly....
0590052 - PDI RELATED ADD FLUIDS - 02/14/2017
WHAT IS THE PROPER WAY OF HANDLING ONE OF THESE CLAIMS? I HAVE A DIESEL COLORADO, THAT WE TOPPED THE DEF FLUID BEFORE HANDING IT TO THE CUSTOMER, AND WE USED ONE BOTTLE OF DEF FLUID. PART NUMBER 19286292. I PUT IT ON THE PARTS...
Forum - 02/06/2017
forgive me because I do not know the jargon, but how does someone h-route a claim. Ive only been doing this for a month and havnt had any difficult claims yet. Alot of the terms that people are using arent a how to, and are outdated, like...
Previous labor times prior to last system update ??? - 02/13/2017
I have a 2013 Cadillac ATS that the repairs were done in January - prior to the feb 1 update.How do I locate proper time for this claim ??
Forum - 01/19/2017
Thank you capsgs! The updated manual is available here for download.
Forum - 01/20/2017
... really have interest in learning it which is frustrating on my end, so he just does what I tell him to. ...
Forum - 01/30/2017
To date there has not been an update to the bulletin relieving the documentation requirement.
Forum - 01/30/2017
Thanks cnkraemer for the WPC documentation tip! In regards to the core exchange value documentation - the print out from EPIC is ideal.
Go under Service Forms App, General information, 8 sections down, (right above brakes) under Recall Vehicle Action Report-Cam-02
Forum - 04/28/2017
dont think so ! no one has said anything yet
Forum - 04/28/2017
I don't remember what was on each specific job Card but they all totaled just under $18,000.00 and I haven't seen any debits yet, so I guess that is a good sign.
Forum - 02/08/2018
... his reasoning for replacing the spark plug, although it may not kick back for that. I'm not sure what "Fence" is, possibly the name of the machine shop?...
Forum - 02/08/2018
... Help Cards out to the techs is an excellent suggestion ewill3rd! Thank you! The help card can definitely be used to assist the technicians, and by doing so, will assist the warranty administrator with clearly documenting the cause of ...
Forum - 01/22/2018
Thank you. I found it. Needed for advisors to see that it is GM, not me, that is requiring this documentation.
Forum - 12/08/2017
I don't see it on there either, so I guess it is possible that they are updating it.
Forum - 01/08/2018
... been another signature with the usual requirements handwritten by the service manager summarizing what was done and why that amount of ST was requested. The warranty administrator should have scanned in the clocked times and authorizations with the claim...
Forum - 01/02/2018
Recommend submitting the labor time to replace the VLOM as OLH, reducing for overlap, with appropriate authorization and time punch documentation.
PARTS EXPEDITE IN REYNOLDS - 08/29/2017
HiI was just wondering what others that are using Reynolds & Reynolds are doing with their parts expedite charges. Our parts department was putting them under as a parts line but that is incorrect as it is upping the parts sales. We have decided for...
Forum - 10/04/2017
What if we are in the CTA program but dont have enough loaners for the # of customers
GM Accessories - 10/12/2017
... submission of accessories so they (sales) could get a Spin to win GM earnPower money. I asked what were they going to pay me for the submission, because it is over and beyond my normal duties and my every day extra duties. I explained to him...
Forum - 11/10/2016
I HAVE A CLAIM TO REPLACE 5 APPLIQUES ON A 2015 YUKON ALL FOUR DOORS..DO I USE ONE LABOR OP FOR ALL OF THEM WITH OLH FOR THE OTHERS
Recall 14350 and key replacement - 09/22/2016
... ones and adding them to the transaction with P auth. They've all paid, but I was wondering what everyone else is doing in these situations. If they had the ignition cylinder recall on the vehicle we can replace them under keys for life but...
Forum - 11/18/2016
... as can be. We had a turkey fly into our service area one day. He flew in one of our big doors then crashed into the glass on the door on the other side of the shop. We had feathers and glass everywhere. He finally got out of our shop. ...
Forum - 12/23/2016
... I'm constantly second guessing myself on these. A simple format chart or coverage would be nice. And don't direct me to that mess of a XLS chart with 15 different colors and columns...I show that to any of my guys and they run! If there's...
Forum - 02/24/2017
Ok great, thanks for the clarification. But just wondering "why" dont they show marked dealer install on they vehicle build like the other items do??
Forum - 02/17/2017
... the chat line thinking it would be quicker but that don't work either. They need to rethink what they have done and put the dbc transportation help line back on so that we can get our claims closed quickly....
0590052 - PDI RELATED ADD FLUIDS - 02/14/2017
WHAT IS THE PROPER WAY OF HANDLING ONE OF THESE CLAIMS? I HAVE A DIESEL COLORADO, THAT WE TOPPED THE DEF FLUID BEFORE HANDING IT TO THE CUSTOMER, AND WE USED ONE BOTTLE OF DEF FLUID. PART NUMBER 19286292. I PUT IT ON THE PARTS...
Forum - 02/06/2017
forgive me because I do not know the jargon, but how does someone h-route a claim. Ive only been doing this for a month and havnt had any difficult claims yet. Alot of the terms that people are using arent a how to, and are outdated, like...
Previous labor times prior to last system update ??? - 02/13/2017
I have a 2013 Cadillac ATS that the repairs were done in January - prior to the feb 1 update.How do I locate proper time for this claim ??
Forum - 01/19/2017
Thank you capsgs! The updated manual is available here for download.
Forum - 01/20/2017
... really have interest in learning it which is frustrating on my end, so he just does what I tell him to. ...
Forum - 01/30/2017
To date there has not been an update to the bulletin relieving the documentation requirement.
Forum - 01/30/2017
Thanks cnkraemer for the WPC documentation tip! In regards to the core exchange value documentation - the print out from EPIC is ideal.
Forum - 12/29/2016
... some techs that print and attach them to the card but others write them down. If you can manage to get all of your techs to do the same thing, I commend you! We have a monthly service meeting and I bring up some of the same topics...
Nobember Newsletter Quiz Question - 11/10/2015
Am I missing something? On question 3 on Quiz 15-2 it asks who is responsible for documenting the cause of failure and correction on the job card? My immediate response was the technician. But the answer key at the back of the newsletter shows the...
Re: Closest Available Labor Operation - 11/12/2015
kristen totaly agree I have been burnt by using base time especialy if vehicle is newer and WPC wants to see a part I don't have
Re: REMAN PARTS - 09/09/2015
The GM Dealer Replacement Parts Warranty Quick Reference Chart is available in the Parts and Accessories P&P Manual, Article 1.1. The chart may be downloaded from the "download" link in the Attachments area of the Article. Kristen/jlwarranty
DMA PRE-APPROVAL - 10/14/2015
... site, I have the approval number with the certificate. I submitted the claim with the approval document attached and it rejected. I have been working on this since September 24. The warranty specialist keeps rejecting the claim. I thought the DMA...
Re: CORE CHARGE - 02/15/2016
... job card.Under action, select credit/debit. This will bring up the job card. Select adjustment. You are allowed .3 adm allowance . Go down to freight/postage. in the drop down select core and enter the amount of core that was on the transmission. This...
Re: Closest Available Labor Operation - 07/09/2015
DCain2015 - handle these situations as you would a regular OLH situation (time documentation / service manager authorization / comments supporting closest to operation).
Re: Just a quick check to make sure I'm not the only one losing it - 11/06/2014
I don't think anyone can disagree with the stress factor. I'm part time at my Chevy dealership and I'm easily submitting 4 times the number of "transactions" as before all of this started. Add a major health problem I've been dealing with all year which...
Recall repairs - 10/29/2014
does any one know if you perform a recall and the part fails and the tech does it again , how would he get flag for doing it twice?
Re: WIFI ACCESSORY - 09/19/2014
3422790 Communication Interface Module Replacement Does not work. I dont see the Communication Interface Module Package labor op.
Re: Over The Counter Parts Warranty - 01/30/2015
thats a good one for using parts slip we never have done that but if it works thats cool.
Re: What Would You Do - 02/15 - 02/02/2015
... invoice for not towing would be less expensive than the actual tow and although it would feel somewhat satisfactory to send the customer the bill, I doubt it would get paid and it's probably not an amount worth arguing over and possibly losing a customer...
Re: Closest Too Labor Op claims - 03/03/2015
... I will now have the P&P article to reference. I thought I was doing it the right way according to what I read...but they act like it's something I'm doing wrong. Oh well....thank you for helping me :) Have a great day! ...
Forum - 01/16/2020
... I was instructed, by dbc, to load each vin when searching add times and search transactions to see what each pdi pre-paid (not sure if you are on the pre-paid pdi). I have received no rejects, since doing it that way. Definitely want to see if anyone...
Forum - 12/16/2019
Great responses! The repair was submitted with 1.0 hour diagnostic time as supported by technician documentation and time punches.
What Would You Do - 01/20 - 01/03/2020
... authorization. Do these repairs have the potential for a debit in a review situation? How would you handle the repairs had they been performed at your dealership?...
Forum - 12/19/2019
it is the responsibilty of the technician that does the LOF to document the oil life and to complete the mpvi in our shop.
Forum - 01/06/2020
Refer to Document ID 2965426 in the LTG for Paint related descriptions and details, including Paint Blending/Tinting.
Forum - 01/07/2020
The following are a couple different options depending on where the actual repair was performed: 1442244 outer door panel or 1443144 body side outer panel.
Forum - 03/27/2020
... As of yesterday, I have seen a significant drop in my warranty job cards. Parts sales are also down significantly. Sales is conducting business over the phone and internet, however the number of units sold has dropped off. I also do payroll for parts...
Forum - 03/05/2020
If it is out of warranty you MUST run the PET, regardless of the situation. (including justifiable policy as you described) If the PET shows non zero participation you MUST submit a pre-authorization for DMA override of the PET. My SM is mad at me for...
Forum - 02/07/2020
... don't look for GM to pay it. That is why I submitted feedback that they summarily ignored. I would not advise doing it because you can't bill GM and I think it leaves you in an awkward position with the client....
Forum - 12/09/2019
... to Paint, .4 Mix time and 116.45 in Paint Materials. I cannot fully calculate because I dont know what your warranty labor rate is. But I will use $100/hr labor rate (3.0x100.00= 300.00 Labor + 116.45 Materials= 416.45 Total Reimbursement). They will...
Forum - 10/18/2019
While separate time punch documentation for OLH in a consequential damage scenario is not a requirement, it is important to clarify in the comments section of the transaction that the time submitted in the OLH field is due to consequential damage. The...
Forum - 10/03/2019
Use a 2006, no difference in the body or hardware. You will have the correct opcode in there. I don't think the system will like your D op code anyway. It's cool you still have a copy of Warranty wizard but I'd use the 7 digit for a newer similar mod...
... some techs that print and attach them to the card but others write them down. If you can manage to get all of your techs to do the same thing, I commend you! We have a monthly service meeting and I bring up some of the same topics...
Nobember Newsletter Quiz Question - 11/10/2015
Am I missing something? On question 3 on Quiz 15-2 it asks who is responsible for documenting the cause of failure and correction on the job card? My immediate response was the technician. But the answer key at the back of the newsletter shows the...
Re: Closest Available Labor Operation - 11/12/2015
kristen totaly agree I have been burnt by using base time especialy if vehicle is newer and WPC wants to see a part I don't have
Re: REMAN PARTS - 09/09/2015
The GM Dealer Replacement Parts Warranty Quick Reference Chart is available in the Parts and Accessories P&P Manual, Article 1.1. The chart may be downloaded from the "download" link in the Attachments area of the Article. Kristen/jlwarranty
DMA PRE-APPROVAL - 10/14/2015
... site, I have the approval number with the certificate. I submitted the claim with the approval document attached and it rejected. I have been working on this since September 24. The warranty specialist keeps rejecting the claim. I thought the DMA...
Re: CORE CHARGE - 02/15/2016
... job card.Under action, select credit/debit. This will bring up the job card. Select adjustment. You are allowed .3 adm allowance . Go down to freight/postage. in the drop down select core and enter the amount of core that was on the transmission. This...
Re: Closest Available Labor Operation - 07/09/2015
DCain2015 - handle these situations as you would a regular OLH situation (time documentation / service manager authorization / comments supporting closest to operation).
Re: Just a quick check to make sure I'm not the only one losing it - 11/06/2014
I don't think anyone can disagree with the stress factor. I'm part time at my Chevy dealership and I'm easily submitting 4 times the number of "transactions" as before all of this started. Add a major health problem I've been dealing with all year which...
Recall repairs - 10/29/2014
does any one know if you perform a recall and the part fails and the tech does it again , how would he get flag for doing it twice?
Re: WIFI ACCESSORY - 09/19/2014
3422790 Communication Interface Module Replacement Does not work. I dont see the Communication Interface Module Package labor op.
Re: Over The Counter Parts Warranty - 01/30/2015
thats a good one for using parts slip we never have done that but if it works thats cool.
Re: What Would You Do - 02/15 - 02/02/2015
... invoice for not towing would be less expensive than the actual tow and although it would feel somewhat satisfactory to send the customer the bill, I doubt it would get paid and it's probably not an amount worth arguing over and possibly losing a customer...
Re: Closest Too Labor Op claims - 03/03/2015
... I will now have the P&P article to reference. I thought I was doing it the right way according to what I read...but they act like it's something I'm doing wrong. Oh well....thank you for helping me :) Have a great day! ...
Forum - 01/16/2020
... I was instructed, by dbc, to load each vin when searching add times and search transactions to see what each pdi pre-paid (not sure if you are on the pre-paid pdi). I have received no rejects, since doing it that way. Definitely want to see if anyone...
Forum - 12/16/2019
Great responses! The repair was submitted with 1.0 hour diagnostic time as supported by technician documentation and time punches.
What Would You Do - 01/20 - 01/03/2020
... authorization. Do these repairs have the potential for a debit in a review situation? How would you handle the repairs had they been performed at your dealership?...
Forum - 12/19/2019
it is the responsibilty of the technician that does the LOF to document the oil life and to complete the mpvi in our shop.
Forum - 01/06/2020
Refer to Document ID 2965426 in the LTG for Paint related descriptions and details, including Paint Blending/Tinting.
Forum - 01/07/2020
The following are a couple different options depending on where the actual repair was performed: 1442244 outer door panel or 1443144 body side outer panel.
Forum - 03/27/2020
... As of yesterday, I have seen a significant drop in my warranty job cards. Parts sales are also down significantly. Sales is conducting business over the phone and internet, however the number of units sold has dropped off. I also do payroll for parts...
Forum - 03/05/2020
If it is out of warranty you MUST run the PET, regardless of the situation. (including justifiable policy as you described) If the PET shows non zero participation you MUST submit a pre-authorization for DMA override of the PET. My SM is mad at me for...
Forum - 02/07/2020
... don't look for GM to pay it. That is why I submitted feedback that they summarily ignored. I would not advise doing it because you can't bill GM and I think it leaves you in an awkward position with the client....
Forum - 12/09/2019
... to Paint, .4 Mix time and 116.45 in Paint Materials. I cannot fully calculate because I dont know what your warranty labor rate is. But I will use $100/hr labor rate (3.0x100.00= 300.00 Labor + 116.45 Materials= 416.45 Total Reimbursement). They will...
Forum - 10/18/2019
While separate time punch documentation for OLH in a consequential damage scenario is not a requirement, it is important to clarify in the comments section of the transaction that the time submitted in the OLH field is due to consequential damage. The...
Forum - 10/03/2019
Use a 2006, no difference in the body or hardware. You will have the correct opcode in there. I don't think the system will like your D op code anyway. It's cool you still have a copy of Warranty wizard but I'd use the 7 digit for a newer similar mod...
Forum - 10/10/2019
Thank you so much!!! We have probably turned a lot of customers down that we should have covered.
Forum - 09/17/2019
If done in one line will it be a repeat repair due to the labor op overlap ?
Forum - 10/01/2019
Can you refer us to a specific document? I think I'm close to understanding what you mean but I need more specifics.
Forum - 09/24/2019
I would use "trip interruption" in the concern, 'transmission failure' in cause and list all documents received that back your claim in correction (i.e. hotel bill/receipt)
Forum - 09/05/2019
Thanks. I wish they included that in SI in the Maintenance Programs section. That's where I've been going to double check the reimbursement amounts.
Forum - 06/04/2019
The "New Process for Handling Alternate Part/Up Assembly Adjustments" document is also available within the Warranty Administration Resource Center, within the Claim Submission Resources tab under the Submitting Transactions library.
Lock Cylinder Cover Kit - Transportation Damage??? - 05/24/2019
... but got the "if it's not noted it's not transportation damage" routine. I know that. What I don't know is if it's a GM issue or a delivery company issue. Also, the one that checked them in doesn't remember if it was notated or...
Forum - 06/12/2019
I too have submitted them and gotten paid. i don't know any other way to get them to clear from IVH.
Forum - 06/12/2019
i don't know the answer to this but if someone else does, please advise. thanks.
A182202370-LOWER CONTROL ARM WELD - 06/18/2019
... no longer use labor operation 9104498 for that second inspection that was done. There were would not be 3 lines for this recall on these job cards that have been being help open (only our stop sell vehicles). Also I am so confues about the...
Forum - 06/27/2019
It doesn't say which are of the vehicle, it just say had significant paint defect. i would used FINESSE, BUFF, POLISH and you can pick which section of the vehicle.
Forum - 08/08/2019
... 3 at a time. I chose techs that were operating at about the same skill level so that the content would be relevant. It went slower for some and faster for others. In that presentation I went over many of our in house policies and broke down specfically...
Forum - 05/03/2019
We don't. Even though i guess we could we would rather loose a little time than loose a customer over 15-30 minutes labor.
Forum - 04/04/2019
Thank you all again for the assistance. I don't usually come across a (non Chevy) oil change, so that threw me for a loop. Learning new things everyday!
Forum - 03/08/2019
... with published service information. These times are not attached to any specific operation but if you use them as SLT they will pay. Be sure your documentation is in order!...
Bulletin #PI0564J: Wax Coating on Frame Peeling, Metal Shows Corrosion/Rusting - 07/24/2018
... bumper to bumper because the vehicle still has a valid corrosion warranty, and there saying we've done one before like this and it got submitted no problem before I was the warranty admin. Anyone run into this before, or know for sure if it can still...
Forum - 07/26/2018
It was originally done by another dealer. The transaction is a ZSET using labor operation 0511782 for an air deflector.
Forum - 08/01/2018
Thank you ewill3rd for your feedback! After reviewing the SI document for the removal/installation of the strut assembly, I agree that the alignment is required.
Forum - 08/04/2018
... tech, I find myself wondering about a lot of aspects of this claim. Do you have information about what was done by the machine shop? Meaning, did they give you an itemized list of what was done or did they just replace the valve? Did they machine or...
Forum - 05/31/2018
Is the .4 an add time or diag? It doesn't say what the .4 is for on the bulletin, it's just randomly listed under the 1.1 hours to do the replacement.
reject description - 06/06/2018
where can I find out how to correct a reject when I don't understand the description.Format: Other
Forum - 05/31/2018
jblox: I don't see labor operation 8080170 within bulletin 17NA170? Possibly use 8080108 Perform Road Force Measurement?
Forum - 05/08/2018
... is a second note stating the following: "For reconditioning work beyond base repair, OLH must be documented by clock time when reconditioning begins and is completed. OLH should not be used for work included in base repair time." For details on the install...
Forum - 05/07/2018
... OLH for being on the phone with tech support, you can't get it for looking up documents since from what I understand, that is considered a diagnostic step....
Forum - 05/19/2018
If that is alll the documentation you have, I would not submit it. Did they get you charge slips?
Thank you so much!!! We have probably turned a lot of customers down that we should have covered.
Forum - 09/17/2019
If done in one line will it be a repeat repair due to the labor op overlap ?
Forum - 10/01/2019
Can you refer us to a specific document? I think I'm close to understanding what you mean but I need more specifics.
Forum - 09/24/2019
I would use "trip interruption" in the concern, 'transmission failure' in cause and list all documents received that back your claim in correction (i.e. hotel bill/receipt)
Forum - 09/05/2019
Thanks. I wish they included that in SI in the Maintenance Programs section. That's where I've been going to double check the reimbursement amounts.
Forum - 06/04/2019
The "New Process for Handling Alternate Part/Up Assembly Adjustments" document is also available within the Warranty Administration Resource Center, within the Claim Submission Resources tab under the Submitting Transactions library.
Lock Cylinder Cover Kit - Transportation Damage??? - 05/24/2019
... but got the "if it's not noted it's not transportation damage" routine. I know that. What I don't know is if it's a GM issue or a delivery company issue. Also, the one that checked them in doesn't remember if it was notated or...
Forum - 06/12/2019
I too have submitted them and gotten paid. i don't know any other way to get them to clear from IVH.
Forum - 06/12/2019
i don't know the answer to this but if someone else does, please advise. thanks.
A182202370-LOWER CONTROL ARM WELD - 06/18/2019
... no longer use labor operation 9104498 for that second inspection that was done. There were would not be 3 lines for this recall on these job cards that have been being help open (only our stop sell vehicles). Also I am so confues about the...
Forum - 06/27/2019
It doesn't say which are of the vehicle, it just say had significant paint defect. i would used FINESSE, BUFF, POLISH and you can pick which section of the vehicle.
Forum - 08/08/2019
... 3 at a time. I chose techs that were operating at about the same skill level so that the content would be relevant. It went slower for some and faster for others. In that presentation I went over many of our in house policies and broke down specfically...
Forum - 05/03/2019
We don't. Even though i guess we could we would rather loose a little time than loose a customer over 15-30 minutes labor.
Forum - 04/04/2019
Thank you all again for the assistance. I don't usually come across a (non Chevy) oil change, so that threw me for a loop. Learning new things everyday!
Forum - 03/08/2019
... with published service information. These times are not attached to any specific operation but if you use them as SLT they will pay. Be sure your documentation is in order!...
Bulletin #PI0564J: Wax Coating on Frame Peeling, Metal Shows Corrosion/Rusting - 07/24/2018
... bumper to bumper because the vehicle still has a valid corrosion warranty, and there saying we've done one before like this and it got submitted no problem before I was the warranty admin. Anyone run into this before, or know for sure if it can still...
Forum - 07/26/2018
It was originally done by another dealer. The transaction is a ZSET using labor operation 0511782 for an air deflector.
Forum - 08/01/2018
Thank you ewill3rd for your feedback! After reviewing the SI document for the removal/installation of the strut assembly, I agree that the alignment is required.
Forum - 08/04/2018
... tech, I find myself wondering about a lot of aspects of this claim. Do you have information about what was done by the machine shop? Meaning, did they give you an itemized list of what was done or did they just replace the valve? Did they machine or...
Forum - 05/31/2018
Is the .4 an add time or diag? It doesn't say what the .4 is for on the bulletin, it's just randomly listed under the 1.1 hours to do the replacement.
reject description - 06/06/2018
where can I find out how to correct a reject when I don't understand the description.Format: Other
Forum - 05/31/2018
jblox: I don't see labor operation 8080170 within bulletin 17NA170? Possibly use 8080108 Perform Road Force Measurement?
Forum - 05/08/2018
... is a second note stating the following: "For reconditioning work beyond base repair, OLH must be documented by clock time when reconditioning begins and is completed. OLH should not be used for work included in base repair time." For details on the install...
Forum - 05/07/2018
... OLH for being on the phone with tech support, you can't get it for looking up documents since from what I understand, that is considered a diagnostic step....
Forum - 05/19/2018
If that is alll the documentation you have, I would not submit it. Did they get you charge slips?
Forum - 05/21/2018
... thermostat overheating was the main complaint. Then the water pump was found to be leaking. What if it came in for a leak and the waterpump was found to be leaking but when doing the repair they also find the thermostat to be leaking. Can you claim...
Forum - 04/03/2018
It sounds to me like they really don't know what the cause is...I would discuss with my Manager, but maybe use Transmission Replacement with OLH for all the additional work done by instruction of TAC??? Would love to get a definitive answer to this...
Forum - 04/03/2018
Link is not working for me either - although I receive an error when attempting to open the Excel document.
Forum - 04/10/2018
From our experience, the claim would be submitted with the tire replacement labor operation and OLH for additional diagnosis/balancing with unique time documentation and authorization.
Forum - 04/18/2018
... supporting the repairs performed in this example were lacking. Why did the components fail? What were the DTC's? What diagnostic steps were performed? Were any bulletins followed? After review with the service manager and technician, the claim...
CUSTOMER STATES COOLANT LEAK - 04/18/2018
Okay so just when I think I've got this down I start questioning it again. :-). If the customer comes in complaining of a fluid leak and the tech finds that it is a coolant leak and that the waterpump, thermostat housing and the outlet are leaking. How...
Rental Timeline - 04/24/2018
I know that rental timelines provide an explanation for each day a customer is in rental, but does anyone have a really good example documenting a rental timeline?
Forum - 05/01/2018
... specifically state any other way to submit the parts. If anyone has any other way to submit, I would also love to know how to handle a situation such as this....
Forum - 03/07/2018
I guess if it came down to it and GM saw fit, they could always bill this other dealer.
Forum - 02/22/2018
I'm sorry...I meant, is the tag/sticker required? Since it's never mentioned in updates, is it required to remove from the battery and keeping with vehicle docs?
Forum - 11/16/2018
Here's my take on these, someone scold me if needed. If you verify the recall is completed properly then submit it as if it was done. Be careful about ensuring it was done properly. If it has the threadlocker it won't come off. That will close the recall...
Forum - 10/25/2018
... Per Minute (gpm) table. For example: Fluid temperature: 75 degrees Fahrenheit Cooler type: Steel - would have a minimum flow rate of 0.8 gpm. The cycle is a sequential number specific to your TransFlow (J-45096) machine. GM has the ability to de-code...
2019 Prepaid Maintenance - 12/05/2018
Is there anything that lays out in detail what the new program will entail?Based on what I have heard and seen the 2019 program only covers 1 maintenance visit. I'm presuming the operation code stays the same even though the table says 2 year maintenance...
Forum - 08/23/2018
... the manager. I have been doing this for a little over two years and no one else here knows what I do or how to do it. ...
Forum - 01/11/2019
We are moving to a new DMS, in 2 years, but I don't know which one it will be yet..
Top Warranty Tips of 2018 - 11/29/2018
Download the Top Warranty Tips of 2018! This list includes the best warranty tips for the year generated from the GM warranty newsletter. Download Here
Forum - 01/08/2019
... converter replacement/repair. Therefore, a Flow Code from J-45096 is no longer required to be documented in the Flush Code field on warranty transactions. Technicians should continue to document the Flow Code on the job card in instances where a flow...
REPRINT - 01/21/2019
... regenerate originals from our write up system in the worst case scenario but my real question is what reprints are forbidden? Refer to the examples below.additional copies of the invoice are needed for documentation/management approvals but the original...
Forum - 01/28/2019
As i recall, we had this issue with the steering torque sensors, and it boiled down to installation and the sensors being escpecially touchy! They revised the procedure to account for this revelation of sensitivity. Not sure if she is speaking of the...
Forum - 02/18/2019
Hi warranty1! Please check out the article from the Warranty News on "Attaching a Document to a Pending Transaction" by clicking here.
Transportation Damage - 02/19/2019
... do things is way too complicated and it could be done a whole lot more simplier.So my question for you is how do you do your transportation claims that inslude body shop work needing to be done. Do you have the body shop send over their invoice...
Forum - 02/19/2019
i know you can remove a document once it is in reject status, but unsure if you can remove it while it is still in pending.
August 2021 Warranty News, TPMS Learn? - 08/03/2021
In the latest Warrnty News, on the 1st page, TPMS Learn...What is WCC documentation? What does WCC stand for?
Forum - 08/05/2021
The warranty is transferable to subsequent owners as long as they have the required documents showing when the component was installed.
Forum - 07/28/2021
... flagged. I don't get the tickets until the vehicle is picked up because, lets play what if, they don't even get out of the lot and the same problem happens? This avoids opening a new repair order. ...
... thermostat overheating was the main complaint. Then the water pump was found to be leaking. What if it came in for a leak and the waterpump was found to be leaking but when doing the repair they also find the thermostat to be leaking. Can you claim...
Forum - 04/03/2018
It sounds to me like they really don't know what the cause is...I would discuss with my Manager, but maybe use Transmission Replacement with OLH for all the additional work done by instruction of TAC??? Would love to get a definitive answer to this...
Forum - 04/03/2018
Link is not working for me either - although I receive an error when attempting to open the Excel document.
Forum - 04/10/2018
From our experience, the claim would be submitted with the tire replacement labor operation and OLH for additional diagnosis/balancing with unique time documentation and authorization.
Forum - 04/18/2018
... supporting the repairs performed in this example were lacking. Why did the components fail? What were the DTC's? What diagnostic steps were performed? Were any bulletins followed? After review with the service manager and technician, the claim...
CUSTOMER STATES COOLANT LEAK - 04/18/2018
Okay so just when I think I've got this down I start questioning it again. :-). If the customer comes in complaining of a fluid leak and the tech finds that it is a coolant leak and that the waterpump, thermostat housing and the outlet are leaking. How...
Rental Timeline - 04/24/2018
I know that rental timelines provide an explanation for each day a customer is in rental, but does anyone have a really good example documenting a rental timeline?
Forum - 05/01/2018
... specifically state any other way to submit the parts. If anyone has any other way to submit, I would also love to know how to handle a situation such as this....
Forum - 03/07/2018
I guess if it came down to it and GM saw fit, they could always bill this other dealer.
Forum - 02/22/2018
I'm sorry...I meant, is the tag/sticker required? Since it's never mentioned in updates, is it required to remove from the battery and keeping with vehicle docs?
Forum - 11/16/2018
Here's my take on these, someone scold me if needed. If you verify the recall is completed properly then submit it as if it was done. Be careful about ensuring it was done properly. If it has the threadlocker it won't come off. That will close the recall...
Forum - 10/25/2018
... Per Minute (gpm) table. For example: Fluid temperature: 75 degrees Fahrenheit Cooler type: Steel - would have a minimum flow rate of 0.8 gpm. The cycle is a sequential number specific to your TransFlow (J-45096) machine. GM has the ability to de-code...
2019 Prepaid Maintenance - 12/05/2018
Is there anything that lays out in detail what the new program will entail?Based on what I have heard and seen the 2019 program only covers 1 maintenance visit. I'm presuming the operation code stays the same even though the table says 2 year maintenance...
Forum - 08/23/2018
... the manager. I have been doing this for a little over two years and no one else here knows what I do or how to do it. ...
Forum - 01/11/2019
We are moving to a new DMS, in 2 years, but I don't know which one it will be yet..
Top Warranty Tips of 2018 - 11/29/2018
Download the Top Warranty Tips of 2018! This list includes the best warranty tips for the year generated from the GM warranty newsletter. Download Here
Forum - 01/08/2019
... converter replacement/repair. Therefore, a Flow Code from J-45096 is no longer required to be documented in the Flush Code field on warranty transactions. Technicians should continue to document the Flow Code on the job card in instances where a flow...
REPRINT - 01/21/2019
... regenerate originals from our write up system in the worst case scenario but my real question is what reprints are forbidden? Refer to the examples below.additional copies of the invoice are needed for documentation/management approvals but the original...
Forum - 01/28/2019
As i recall, we had this issue with the steering torque sensors, and it boiled down to installation and the sensors being escpecially touchy! They revised the procedure to account for this revelation of sensitivity. Not sure if she is speaking of the...
Forum - 02/18/2019
Hi warranty1! Please check out the article from the Warranty News on "Attaching a Document to a Pending Transaction" by clicking here.
Transportation Damage - 02/19/2019
... do things is way too complicated and it could be done a whole lot more simplier.So my question for you is how do you do your transportation claims that inslude body shop work needing to be done. Do you have the body shop send over their invoice...
Forum - 02/19/2019
i know you can remove a document once it is in reject status, but unsure if you can remove it while it is still in pending.
August 2021 Warranty News, TPMS Learn? - 08/03/2021
In the latest Warrnty News, on the 1st page, TPMS Learn...What is WCC documentation? What does WCC stand for?
Forum - 08/05/2021
The warranty is transferable to subsequent owners as long as they have the required documents showing when the component was installed.
Forum - 07/28/2021
... flagged. I don't get the tickets until the vehicle is picked up because, lets play what if, they don't even get out of the lot and the same problem happens? This avoids opening a new repair order. ...
Forum - 07/27/2021
You would do an adjustment. If you had to have it H-routed then it would have to be done that way again.
Forum - 05/27/2021
The add part button also doesn't work in Edge. If I have to build or correct parts, on a submitted claim, I use IE
Forum - 06/02/2021
I go by whatever is on the "new vehicle" maintenance chart. We are out of filters and it looks like we are ordering them by VIN. My morons...er service advisors don't have the intelligence to explain to these customers that they should come in when the...
Forum - 05/06/2021
To my knowledge there is no minimum time punch requirement. If they punch time they get base time. However, I would caution you in that it should not be a habit that they punch 0.1 to get paid 2.0 hours. It should make sense. If you have a guy who can...
Forum - 04/22/2021
I don't know what kind of vehicle your working on , but labor op 4062350 is a powertrain item.
Forum - 08/12/2021
... TSB PROVIDES FOR NO NET ITEMS BUT IT STATES YOU CAN ORDER A SUPPLY OF THE RECOMMENDED SEALER. THIS WOULD BE CONSIDERED TO BE "SHOP SUPPLIES" BY GM SINCE ONE CONTAINER SERVICES 20 VEHICLES. IF AN AFTERMARKET SUPPLIER WAS USED THIS WOULD STILL BE CONSIDERED...
Forum - 10/27/2021
... selecting 3 to dowload, I always go back into the claim to double check if I have a gut feeling it would go wonky. Typically you need to adjust everything on the first submission screen (labor, original job car info for parts warranties, etc) before...
CAMARO ACCESSORY COLD AIR INTAKE KIT CLAIM - 10/28/2021
... I put it in as a ZREG claim. I was just wondering if any one else had done one of these claims. What claim type did you use?Thanks, Carol...
(NEW) GM Maintenance Program Help Card - 11/04/2021
The card outlines each of the covered Maintenance services with the corresponding labor operation, description and labor time for reimbursement.Download Card
Forum - 11/12/2021
GM just released a new document (5532254) that has the models, engine codes (RPOs), engine sizes, op codes, and the new pricing.
Forum - 09/22/2021
I would go with the 06 Savana LTG and do it the same way you already explained you were used to doing...
Forum - 08/20/2021
What is the sale type? Some fleet/business use vehicles dont have it
Forum - 01/04/2022
no PET needed but select as policy repair with Dealer self auth and attach documents to the claim.
Mgmt Approval Examples - 03/02/2021
... the process to convert over but the end result down the line is to not have all this paperwork. Would love to hear how others are handling this process.Thanks, Carol...
Forum - 02/11/2021
When a technician encounters extenuating circumstances (e.g extensive diagnosis) in performing a repair that would typically be submitted as OLH, with time documentation to support the time claimed.
Policy Repair on a Bulletin - 01/28/2021
HiHas anyone done a policy repair on a bulletin before? I am referring to bulletins only not special coverages. Thanks
Forum - 01/20/2021
I was not trained to do that but it actually does not sound like a bad idea to maybe start doing that.
Forum - 01/20/2021
Documenting what factory invoiced options were installed is definitely a good best practice (it is not a policy requirement).
Coding with multiple parts replaced - 12/17/2020
Hi AllHope everyone is doing well and staying safe in these crazy times. I was wondering what others are doing to code out claims with these issues.Vehicle comes in with a check engine light and finds that the evap solenoid valve, canister and the...
Forum - 11/20/2020
In this unique situation (and giving the original servicing dealer the benefit of the doubt) the dealership opted to handle the transaction as a part warranty.
Forum - 10/14/2020
Try panel repair lop. Anything over 8 hours repair time, must have prior authorization, which it dont sound like it will
Forum - 06/09/2020
... is restricted, on some of the newer trucks the trans cooler is in the condenser but the same would go for that. I don't think they route fluid through both, so I can see him claiming one or the other but never both. Again, he'd better have some good...
Forum - 05/18/2020
Thanks for your responses. That's the way I was planning on doing it, but then started second guessing myself.
Forum - 02/11/2020
Any ST over 2 hours requires serice management authorization which has to be done prior to transaction submission.
Forum - 09/02/2020
You are doing it correctly. But you do have to submit GM Auth and the claims handler will pay it.
You would do an adjustment. If you had to have it H-routed then it would have to be done that way again.
Forum - 05/27/2021
The add part button also doesn't work in Edge. If I have to build or correct parts, on a submitted claim, I use IE
Forum - 06/02/2021
I go by whatever is on the "new vehicle" maintenance chart. We are out of filters and it looks like we are ordering them by VIN. My morons...er service advisors don't have the intelligence to explain to these customers that they should come in when the...
Forum - 05/06/2021
To my knowledge there is no minimum time punch requirement. If they punch time they get base time. However, I would caution you in that it should not be a habit that they punch 0.1 to get paid 2.0 hours. It should make sense. If you have a guy who can...
Forum - 04/22/2021
I don't know what kind of vehicle your working on , but labor op 4062350 is a powertrain item.
Forum - 08/12/2021
... TSB PROVIDES FOR NO NET ITEMS BUT IT STATES YOU CAN ORDER A SUPPLY OF THE RECOMMENDED SEALER. THIS WOULD BE CONSIDERED TO BE "SHOP SUPPLIES" BY GM SINCE ONE CONTAINER SERVICES 20 VEHICLES. IF AN AFTERMARKET SUPPLIER WAS USED THIS WOULD STILL BE CONSIDERED...
Forum - 10/27/2021
... selecting 3 to dowload, I always go back into the claim to double check if I have a gut feeling it would go wonky. Typically you need to adjust everything on the first submission screen (labor, original job car info for parts warranties, etc) before...
CAMARO ACCESSORY COLD AIR INTAKE KIT CLAIM - 10/28/2021
... I put it in as a ZREG claim. I was just wondering if any one else had done one of these claims. What claim type did you use?Thanks, Carol...
(NEW) GM Maintenance Program Help Card - 11/04/2021
The card outlines each of the covered Maintenance services with the corresponding labor operation, description and labor time for reimbursement.Download Card
Forum - 11/12/2021
GM just released a new document (5532254) that has the models, engine codes (RPOs), engine sizes, op codes, and the new pricing.
Forum - 09/22/2021
I would go with the 06 Savana LTG and do it the same way you already explained you were used to doing...
Forum - 08/20/2021
What is the sale type? Some fleet/business use vehicles dont have it
Forum - 01/04/2022
no PET needed but select as policy repair with Dealer self auth and attach documents to the claim.
Mgmt Approval Examples - 03/02/2021
... the process to convert over but the end result down the line is to not have all this paperwork. Would love to hear how others are handling this process.Thanks, Carol...
Forum - 02/11/2021
When a technician encounters extenuating circumstances (e.g extensive diagnosis) in performing a repair that would typically be submitted as OLH, with time documentation to support the time claimed.
Policy Repair on a Bulletin - 01/28/2021
HiHas anyone done a policy repair on a bulletin before? I am referring to bulletins only not special coverages. Thanks
Forum - 01/20/2021
I was not trained to do that but it actually does not sound like a bad idea to maybe start doing that.
Forum - 01/20/2021
Documenting what factory invoiced options were installed is definitely a good best practice (it is not a policy requirement).
Coding with multiple parts replaced - 12/17/2020
Hi AllHope everyone is doing well and staying safe in these crazy times. I was wondering what others are doing to code out claims with these issues.Vehicle comes in with a check engine light and finds that the evap solenoid valve, canister and the...
Forum - 11/20/2020
In this unique situation (and giving the original servicing dealer the benefit of the doubt) the dealership opted to handle the transaction as a part warranty.
Forum - 10/14/2020
Try panel repair lop. Anything over 8 hours repair time, must have prior authorization, which it dont sound like it will
Forum - 06/09/2020
... is restricted, on some of the newer trucks the trans cooler is in the condenser but the same would go for that. I don't think they route fluid through both, so I can see him claiming one or the other but never both. Again, he'd better have some good...
Forum - 05/18/2020
Thanks for your responses. That's the way I was planning on doing it, but then started second guessing myself.
Forum - 02/11/2020
Any ST over 2 hours requires serice management authorization which has to be done prior to transaction submission.
Forum - 09/02/2020
You are doing it correctly. But you do have to submit GM Auth and the claims handler will pay it.
Forum - 08/31/2020
BN does mean blocked acion. Mine do that too, if it came in with another recall for same module programming. They will document the 1st, then the blocked action, or re-document the first code. The system will accept a non-blocked with the up-to-date ...
Forum - 08/18/2022
Document# 2355117 is a great reference. I've had mine a long time.
Forum - 08/01/2022
... was told by WSC a few dollars off is ok, not 80-90 or a lot.... So if they don't check how do you handle it? I make them re-run the PET but that is not good either I didn't think. Does that make sense?...
Forum - 07/20/2022
all stays on one line and will be h-routed for excessive parts. attach all supporting documentation and should pay.
Forum - 07/25/2022
Yes. It is a manual submission. The first one i've done in a long time.
What Would You Do? - 07/22 - 06/20/2022
The owner of a 2021 Chevrolet Silverado took their vehicle to the service department for a routine LOF/tire rotation and also to have an open field action performed.The field action required the installation of a component, that after installation was...
Forum - 06/01/2022
... claim using the same operation code on multiple job card lines on the same claim. I don't see that you called out where the manager approved an R submission for the second line. I question the term "break down" for a trim panel but if GM accepts...
Forum - 02/18/2022
they don't have to 'ask for it', but you should definitely verify owenership. registration and license is what we capture
Forum - 04/14/2022
IE 11 end of life is this summer yes. Based on what I have seen I suspect it will remain functional for a little while but my research indicates that eventually when you try to open it MS will just use that command to launch you into Edge. When that happens...
Forum - 03/17/2022
... time. If they punched 0.7 then I would pay 0.7. if they only have one time punch they didn't do what was required and I give them published time only. Example: Evacuate and recharge 1.2 - for this I would only require that they document in their story...
Forum - 01/12/2022
... GM you don't send pricing information at all. You transmit labor times and part numbers. GM knows what your markup and labor rates are and they do the math on their end. That is also why your schedules have little errors on them because the price tapes...
Forum - 03/24/2023
I also haven't been doing these remind me do I have to submit a LOP while the recall is in no remedy status and then another when the recall is completed?
Forum - 03/16/2023
Yes I've done the same thing as JCannon. If you have the documentation to show that it was written up before they did the OTA update they will usually reopen it up so you can claim it on your side. Good luck
Forum - 02/14/2023
I don't know the answer to your question for dealertrack but I know someone who does and she will be here shortly. What is the recall number? We do a ton of bolts here and I don't wnat to miss this data entry issue.
Forum - 02/23/2023
I would imagine that you could overlap them because recalls have different origin dates. However I do not know that the system checks claim for claim because honestly I don't claim these. I probably should start but right now I have enough going on that...
New GM trick - basically it is theft - 12/20/2022
In the last 2 days I am running into a bunch of recall issues on new units.I have a few customer and PDI tickets, you open the ticket and check the VIS, open recall. In the shop for a day or two then you get the invoice to process the recall and GM closed...
Forum - 12/02/2022
if you go to the vido that is posted, there is a link to the side that is great break down and put into really good aspect! I have used it to show the Service Manager and Adivsors exactly how it is broken down. EmissionsDocResource_2022....
Battery replacements *sigh* and add time for diag - 11/21/2022
So when you pay your techs for the replacements... lets talk about how you pay them...I have one tech who will argue the point every.single.time that he should be paid the extra diag. I have time and time again showed him that he doesn't get...
Emission coverage for HD trucks - 11/22/2022
... vehicles with a GVWR > 8500lbs. When you see a E2 emissions indicator for them you would normally be thinking 8/80,,,but when you refer to the emissions DOC 4861080 you will find it is only 5/50. Its easy to check...
Forum - 11/22/2022
generally speaking only originals are allowed as this prevents double payments,,,,,what is to stop you and another dealer from reimbursing twice if you are both using copies??
Forum - 09/16/2022
... you are processing the claim. If you process body shop repairs as a sublet then it is easier, you would just need the SM to sign for excessive sublet with an explanation. If you are processing it as a regular invoice, like I have to, then you can also...
Hummer EV 37" Tire Calibration - 02/26/2024
When a 2022MY or newer GMC Hummer EV is modified with aftermarket oversize tires (37” only) the odometer and speedometer should be recalibrated to maintain accurate readings. A tire no larger than 37”x12.5” is recommended. Techline Customer...
Pre-Repair Authorization - 08/28/2024
... email will go to that email address. Not sure which email address was entered when creating your profile? You can access your profile information within the app at any time and edit or update it. The PRA number must be entered on the warranty transaction...
$500 Policy Deviation - 08/29/2024
... use of the Policy Evaluation Tool. The PET will display the dollar amount GM is willing to pay and what is the balance, if any. The balance can be paid for by the dealership or the customer. Service management can deviate from the balance shown...
Forum - 05/21/2024
... fundamentals done for sure and be working on training paths. To my knowledge the only area where you get into trouble is if you are paying them like tons of OLH for chasing their tails without proper training. As in, say your guy is working on an engine...
BN does mean blocked acion. Mine do that too, if it came in with another recall for same module programming. They will document the 1st, then the blocked action, or re-document the first code. The system will accept a non-blocked with the up-to-date ...
Forum - 08/18/2022
Document# 2355117 is a great reference. I've had mine a long time.
Forum - 08/01/2022
... was told by WSC a few dollars off is ok, not 80-90 or a lot.... So if they don't check how do you handle it? I make them re-run the PET but that is not good either I didn't think. Does that make sense?...
Forum - 07/20/2022
all stays on one line and will be h-routed for excessive parts. attach all supporting documentation and should pay.
Forum - 07/25/2022
Yes. It is a manual submission. The first one i've done in a long time.
What Would You Do? - 07/22 - 06/20/2022
The owner of a 2021 Chevrolet Silverado took their vehicle to the service department for a routine LOF/tire rotation and also to have an open field action performed.The field action required the installation of a component, that after installation was...
Forum - 06/01/2022
... claim using the same operation code on multiple job card lines on the same claim. I don't see that you called out where the manager approved an R submission for the second line. I question the term "break down" for a trim panel but if GM accepts...
Forum - 02/18/2022
they don't have to 'ask for it', but you should definitely verify owenership. registration and license is what we capture
Forum - 04/14/2022
IE 11 end of life is this summer yes. Based on what I have seen I suspect it will remain functional for a little while but my research indicates that eventually when you try to open it MS will just use that command to launch you into Edge. When that happens...
Forum - 03/17/2022
... time. If they punched 0.7 then I would pay 0.7. if they only have one time punch they didn't do what was required and I give them published time only. Example: Evacuate and recharge 1.2 - for this I would only require that they document in their story...
Forum - 01/12/2022
... GM you don't send pricing information at all. You transmit labor times and part numbers. GM knows what your markup and labor rates are and they do the math on their end. That is also why your schedules have little errors on them because the price tapes...
Forum - 03/24/2023
I also haven't been doing these remind me do I have to submit a LOP while the recall is in no remedy status and then another when the recall is completed?
Forum - 03/16/2023
Yes I've done the same thing as JCannon. If you have the documentation to show that it was written up before they did the OTA update they will usually reopen it up so you can claim it on your side. Good luck
Forum - 02/14/2023
I don't know the answer to your question for dealertrack but I know someone who does and she will be here shortly. What is the recall number? We do a ton of bolts here and I don't wnat to miss this data entry issue.
Forum - 02/23/2023
I would imagine that you could overlap them because recalls have different origin dates. However I do not know that the system checks claim for claim because honestly I don't claim these. I probably should start but right now I have enough going on that...
New GM trick - basically it is theft - 12/20/2022
In the last 2 days I am running into a bunch of recall issues on new units.I have a few customer and PDI tickets, you open the ticket and check the VIS, open recall. In the shop for a day or two then you get the invoice to process the recall and GM closed...
Forum - 12/02/2022
if you go to the vido that is posted, there is a link to the side that is great break down and put into really good aspect! I have used it to show the Service Manager and Adivsors exactly how it is broken down. EmissionsDocResource_2022....
Battery replacements *sigh* and add time for diag - 11/21/2022
So when you pay your techs for the replacements... lets talk about how you pay them...I have one tech who will argue the point every.single.time that he should be paid the extra diag. I have time and time again showed him that he doesn't get...
Emission coverage for HD trucks - 11/22/2022
... vehicles with a GVWR > 8500lbs. When you see a E2 emissions indicator for them you would normally be thinking 8/80,,,but when you refer to the emissions DOC 4861080 you will find it is only 5/50. Its easy to check...
Forum - 11/22/2022
generally speaking only originals are allowed as this prevents double payments,,,,,what is to stop you and another dealer from reimbursing twice if you are both using copies??
Forum - 09/16/2022
... you are processing the claim. If you process body shop repairs as a sublet then it is easier, you would just need the SM to sign for excessive sublet with an explanation. If you are processing it as a regular invoice, like I have to, then you can also...
Hummer EV 37" Tire Calibration - 02/26/2024
When a 2022MY or newer GMC Hummer EV is modified with aftermarket oversize tires (37” only) the odometer and speedometer should be recalibrated to maintain accurate readings. A tire no larger than 37”x12.5” is recommended. Techline Customer...
Pre-Repair Authorization - 08/28/2024
... email will go to that email address. Not sure which email address was entered when creating your profile? You can access your profile information within the app at any time and edit or update it. The PRA number must be entered on the warranty transaction...
$500 Policy Deviation - 08/29/2024
... use of the Policy Evaluation Tool. The PET will display the dollar amount GM is willing to pay and what is the balance, if any. The balance can be paid for by the dealership or the customer. Service management can deviate from the balance shown...
Forum - 05/21/2024
... fundamentals done for sure and be working on training paths. To my knowledge the only area where you get into trouble is if you are paying them like tons of OLH for chasing their tails without proper training. As in, say your guy is working on an engine...
Forum - 07/31/2024
... was revised and released July 30, 2024. Some extra claim examples have been added to the document. The new document has given me a better understanding of the Other Labour Hours and Additional Time entries. ...
HVAC - 07/18/2024
... .2hrsI know I can move line 5 to line 4 double the parts, base time .2 and use OLH for .2 however, what or how should I submit line 6?Being its all the left can I move line 6, line 5 to line 4 with attachments showing the repair?...
Forum - 08/25/2024
... auth with self auth or send to GM to auth and it will only reject because of the missing Dongle. What can I do to push through? ...
Forum - 08/26/2024
cmorgan.....If this is an over the counter parts warranty are you submitting it as a ZPTC claim? Those shouldn't require a Dongle scan. Candy....I have a copy of the original parts invoice attached to the claim. I have asked my parts department if possible...
Forum - 08/20/2024
... and document RO & date it was ordered. After the repair order rejects for out of warranty, you will have to hroute claim with explaination or self auth as a "policy" (if available through your empowerment.) I was told that it submitted as policy...
Added repairs for concerns found in MPVI - 09/04/2024
... a week later and opens a new Repair Order to have the oil cooler lines taken care of. What should the approvals look like for this?-Do we put the Managers approval (sign, date, time, verification of concern) on the 1st repair order when the...
Forum - 09/04/2024
I had not seen this but based on what I read as long as they provide you with the required documents I see no indication that this will require a SAVI event.
Forum - 09/25/2024
I would submit with the first operation and flag it an hour. If it doesn't pay then do the 2nd one, if you reprogrammed the radio but not the USB for a block I would still call that programming. I think I have only gotten one that had that second opcode...
Forum - 11/04/2024
I've always been told that if there is a qualifying bulletin that you should use it...reduces the Excessive Use of LOP numbers down if it's a regularly used regular LOP.
Forum - 11/08/2024
Same question, same scenario as above...what would the approvals look like in this situation? The Oct 2024 article doesn't answer that.
Forum - 11/08/2024
This has been a struggle, and I know my warranty support center specialist WILL NOT accept something that doesn't match the chart.
Forum - 10/16/2024
WSC referred me to DBC,,,no help,,,,in reject status with no explanation,,,bulletin doesnt give details on how to correct these rejects,,,everybody at GM passes the buck to another group
WPC Bulletin Updates - 10/28/2022
... bulletin. While there are no other changes, there are important details that should be reviewed if you are not familiar with the WPC part return process. It has been a long-time requirement to remove customer personal information from the job card...
Reject of the Month - December 2022 - 11/21/2022
... of the new steering wheel, the technician found that the center steering wheel bolt was seized and would not come out. The technician removed the stripped bolt and replaced it with a new bolt. Additional technician comments stated that it was necessary...
January 2024 Recall Update - 12/26/2023
... The recall is in effect until January 31, 2026 and involves certain 2023 Chevrolet Silverado 1500 and GMC Sierra 1500 trucks. Approximately 31 vehicles are involved. Emission Recall N232418200 VECI Label and Emission Related Documents: The recall that...
Midtronics GR8 Sunset - 11/29/2023
... Warranty Claim Code and test result printout attachment will be the only acceptable supporting documentation for warranty battery replacement transactions....
Forum - 04/01/2024
... extending the timeframe to complete a scan to reduce the number of claim rejections for a missing dongle scan. GWM, at that time, validated claims with a dongle scan captured up to 3 days before and 3 days after the job card open date. The Global Message...
Forum - 05/03/2024
... to .50 for the repair and then OLH for any diag or removal to access area. Keep us posted on what you find out. ...
Forum - 03/07/2024
I side with the rep, on this one. Service manager would have to verifiy every warrantable repair neccesary, documenting them as well.
Global Warranty Management Error 032 For Duplicate Serial Number on Claim... - 03/07/2024
... the removed part serial # needs to go in dependency field. The roof rail airbag new serial # is documented the the RPT process and there is no mention of the removed serial numbers needing documented. Just wondering if anyone has any useful insight on...
Forum - 03/21/2024
Either it does that or they can access it, but the thing thats got my head spinning is the 'removed' serial number documentation. None of the recalls I have pulled up say to document the removed one, minus the Takata Priority recalls. The only thing I...
LPO/SUBLET - 02/16/2024
We have received decals - LPO's - that are large and my guys don't want to install them. can I sublet for installation?
Dealertrack not recognizing the SAVI scans - 06/07/2024
is anybody else with Dealertrack having concerns with the system not recognizing that we have done the scan and yet GM is rejecting the claim,,,this is happening lots now
Dealertrack not recognizing the SAVI scans - 06/07/2024
is anybody else with Dealertrack having concerns with the system not recognizing that we have done the scan and yet GM is rejecting the claim,,,this is happening lots now
Forum - 05/03/2024
Do you mean that is how DBC wants it done? I wish JL got to review/approve transportation claims for payment!
... was revised and released July 30, 2024. Some extra claim examples have been added to the document. The new document has given me a better understanding of the Other Labour Hours and Additional Time entries. ...
HVAC - 07/18/2024
... .2hrsI know I can move line 5 to line 4 double the parts, base time .2 and use OLH for .2 however, what or how should I submit line 6?Being its all the left can I move line 6, line 5 to line 4 with attachments showing the repair?...
Forum - 08/25/2024
... auth with self auth or send to GM to auth and it will only reject because of the missing Dongle. What can I do to push through? ...
Forum - 08/26/2024
cmorgan.....If this is an over the counter parts warranty are you submitting it as a ZPTC claim? Those shouldn't require a Dongle scan. Candy....I have a copy of the original parts invoice attached to the claim. I have asked my parts department if possible...
Forum - 08/20/2024
... and document RO & date it was ordered. After the repair order rejects for out of warranty, you will have to hroute claim with explaination or self auth as a "policy" (if available through your empowerment.) I was told that it submitted as policy...
Added repairs for concerns found in MPVI - 09/04/2024
... a week later and opens a new Repair Order to have the oil cooler lines taken care of. What should the approvals look like for this?-Do we put the Managers approval (sign, date, time, verification of concern) on the 1st repair order when the...
Forum - 09/04/2024
I had not seen this but based on what I read as long as they provide you with the required documents I see no indication that this will require a SAVI event.
Forum - 09/25/2024
I would submit with the first operation and flag it an hour. If it doesn't pay then do the 2nd one, if you reprogrammed the radio but not the USB for a block I would still call that programming. I think I have only gotten one that had that second opcode...
Forum - 11/04/2024
I've always been told that if there is a qualifying bulletin that you should use it...reduces the Excessive Use of LOP numbers down if it's a regularly used regular LOP.
Forum - 11/08/2024
Same question, same scenario as above...what would the approvals look like in this situation? The Oct 2024 article doesn't answer that.
Forum - 11/08/2024
This has been a struggle, and I know my warranty support center specialist WILL NOT accept something that doesn't match the chart.
Forum - 10/16/2024
WSC referred me to DBC,,,no help,,,,in reject status with no explanation,,,bulletin doesnt give details on how to correct these rejects,,,everybody at GM passes the buck to another group
WPC Bulletin Updates - 10/28/2022
... bulletin. While there are no other changes, there are important details that should be reviewed if you are not familiar with the WPC part return process. It has been a long-time requirement to remove customer personal information from the job card...
Reject of the Month - December 2022 - 11/21/2022
... of the new steering wheel, the technician found that the center steering wheel bolt was seized and would not come out. The technician removed the stripped bolt and replaced it with a new bolt. Additional technician comments stated that it was necessary...
January 2024 Recall Update - 12/26/2023
... The recall is in effect until January 31, 2026 and involves certain 2023 Chevrolet Silverado 1500 and GMC Sierra 1500 trucks. Approximately 31 vehicles are involved. Emission Recall N232418200 VECI Label and Emission Related Documents: The recall that...
Midtronics GR8 Sunset - 11/29/2023
... Warranty Claim Code and test result printout attachment will be the only acceptable supporting documentation for warranty battery replacement transactions....
Forum - 04/01/2024
... extending the timeframe to complete a scan to reduce the number of claim rejections for a missing dongle scan. GWM, at that time, validated claims with a dongle scan captured up to 3 days before and 3 days after the job card open date. The Global Message...
Forum - 05/03/2024
... to .50 for the repair and then OLH for any diag or removal to access area. Keep us posted on what you find out. ...
Forum - 03/07/2024
I side with the rep, on this one. Service manager would have to verifiy every warrantable repair neccesary, documenting them as well.
Global Warranty Management Error 032 For Duplicate Serial Number on Claim... - 03/07/2024
... the removed part serial # needs to go in dependency field. The roof rail airbag new serial # is documented the the RPT process and there is no mention of the removed serial numbers needing documented. Just wondering if anyone has any useful insight on...
Forum - 03/21/2024
Either it does that or they can access it, but the thing thats got my head spinning is the 'removed' serial number documentation. None of the recalls I have pulled up say to document the removed one, minus the Takata Priority recalls. The only thing I...
LPO/SUBLET - 02/16/2024
We have received decals - LPO's - that are large and my guys don't want to install them. can I sublet for installation?
Dealertrack not recognizing the SAVI scans - 06/07/2024
is anybody else with Dealertrack having concerns with the system not recognizing that we have done the scan and yet GM is rejecting the claim,,,this is happening lots now
Dealertrack not recognizing the SAVI scans - 06/07/2024
is anybody else with Dealertrack having concerns with the system not recognizing that we have done the scan and yet GM is rejecting the claim,,,this is happening lots now
Forum - 05/03/2024
Do you mean that is how DBC wants it done? I wish JL got to review/approve transportation claims for payment!
Forum - 05/07/2024
... that there is a damaged vehicle I quickly involve all parties in an email conversation for what I need but I am never surprised to learn that no one did what I asked them. Several of these were just billed back to sales or to body shop policy due to...
Forum - 05/21/2024
... it all has to be submitted as OLH but explained and identified for WSC. Sounds like we are all doing it right but techs just don't like it. wah....
Add On Repair Lines and Reprinting RO's - 05/20/2024
When adding an add on repair line to an RO is it fine to add the line in your DMS and then reprint the RO? I have been doing this for years. Reprinting the RO with the line added and auth from the advisor. In the signature line we always put "Signature...
Forum - 05/08/2024
... It is not just a sum of all the punches on a ticket when it comes to warranty. GM wants to see what the ACTUAL time is that the tech spent doing the repair. A lot of ST ops list Add times for diagnosis and maybe evac and recharge. Those would be...
Forum - 05/08/2024
... most part buck my system lol but there are a few who think they can and then they don't get what they ask for, I don't chase them. They're grown...
Forum - 05/09/2024
from what i hear the carriers use their personal phones in this area,,,and they dont like to give you their phone to input the codes,,,that is where problems can occur
Forum - 02/06/2024
... it deleted every piece of information I put in and had red text all at the top telling me to do what I had already done. ...
Forum - 02/29/2024
From what I understand, if one doesn't cause the other one to fail, you need to add a line. If there is overlapping labor, adjust the time.
Lockable Safe in Center Console - 01/09/2024
... the concole. Has anyone done this and if so, do you have a LOP for drilling out the lock? Or would I submit it as add time? ...
Forum - 01/25/2024
It's being done on an 2024 Tahoe with the LM2 engine. It's basically a diagnostic system check for the reductant system test.
Forum - 12/01/2023
If you don't see it I would think you don't have it. We also received an email when we we were given the empowerment, that was in October.
Forum - 10/24/2023
Your dongles may need some updates. We couldn't get a couple of our 2024 Cadillac models to scan without an update.
Forum - 10/20/2023
I've got the same problem here with one right now. Bulletin doesnt apply, but customer experiencing same issue.
Forum - 06/28/2023
I saw it 2 days ago. When you go into the LTG go into Preface and the coverage code tables are listed in the drop down.
Forum - 07/24/2023
... "Oh good I don't have to punch" I gave an example to them in a meeting, played the "what if" game. If a vehicle somes in and they "think" that oh its a plain repair but come to find out the true cause was a straight time op and they...
Forum - 10/05/2023
... the text box under the parts selection clear upon submission. If we are advised to contact DBC, what are we to say? DBC cannot get visual confirmation of these concerns since the claims dont go into rejected status. Are we just to inform them so it ...
Two lines or One? - 09/05/2023
... fluid. He did that. It was better but noise was still there. Found when driving in 4 hi the noise would get louder. Found that the exhaust/muffler was sitting/resting on frame/crossmember causing a vibration/groaning type of noise. Do you see this as...
JL WARRANTY SEARCH FEATURE - 09/05/2023
THE SEARCH FEATURE IS TEMPORARILY DOWN DUE TO SOME COMPUTER ISSUES IN CASE YOU ARE LOOKING FOR SOMETHNG
Paint Claim with dent - 08/25/2023
... panel labor op and then OLH the paint? Which is the correct way to submit this type of damage? Or what is everyone else doing?Thanks, Carol ...
Forum - 04/04/2023
... make them sign just becaue the TSB doesn't specifically state to replace any other components. You could pay them half an hour and self-auth it technically....
Forum - 04/05/2023
With the way they have the code check on submission all you can do is set up the machine to test based on what it says in SI for the CCA and battery type. I don't agree with the way it is but I am certain that if you don't they will reject left and right....
Forum - 04/06/2023
I don't think policy transactions count towards your excess expense. Are you talking about the SAASR?
Paint Lops - 06/07/2023
... a LOP for painting the grille under the paint lops. Has anyone else come across this situation and what have you done?Thanks, Carol...
Forum - 06/07/2023
that is so weird. im a gmc dealer and i pulled up Sierra and it had add for paint for grille yet it dont on a silverado??? (1010570). I dont know what to tell you??
Forum - 06/27/2023
Yes Carol I have done it a few times. That one day opcode will only work for one day. If you run into a situation where you have more days to claim you will have to get with your DVM or WSC for the proper opcode. It usually isn't very fun and I have probably...
... that there is a damaged vehicle I quickly involve all parties in an email conversation for what I need but I am never surprised to learn that no one did what I asked them. Several of these were just billed back to sales or to body shop policy due to...
Forum - 05/21/2024
... it all has to be submitted as OLH but explained and identified for WSC. Sounds like we are all doing it right but techs just don't like it. wah....
Add On Repair Lines and Reprinting RO's - 05/20/2024
When adding an add on repair line to an RO is it fine to add the line in your DMS and then reprint the RO? I have been doing this for years. Reprinting the RO with the line added and auth from the advisor. In the signature line we always put "Signature...
Forum - 05/08/2024
... It is not just a sum of all the punches on a ticket when it comes to warranty. GM wants to see what the ACTUAL time is that the tech spent doing the repair. A lot of ST ops list Add times for diagnosis and maybe evac and recharge. Those would be...
Forum - 05/08/2024
... most part buck my system lol but there are a few who think they can and then they don't get what they ask for, I don't chase them. They're grown...
Forum - 05/09/2024
from what i hear the carriers use their personal phones in this area,,,and they dont like to give you their phone to input the codes,,,that is where problems can occur
Forum - 02/06/2024
... it deleted every piece of information I put in and had red text all at the top telling me to do what I had already done. ...
Forum - 02/29/2024
From what I understand, if one doesn't cause the other one to fail, you need to add a line. If there is overlapping labor, adjust the time.
Lockable Safe in Center Console - 01/09/2024
... the concole. Has anyone done this and if so, do you have a LOP for drilling out the lock? Or would I submit it as add time? ...
Forum - 01/25/2024
It's being done on an 2024 Tahoe with the LM2 engine. It's basically a diagnostic system check for the reductant system test.
Forum - 12/01/2023
If you don't see it I would think you don't have it. We also received an email when we we were given the empowerment, that was in October.
Forum - 10/24/2023
Your dongles may need some updates. We couldn't get a couple of our 2024 Cadillac models to scan without an update.
Forum - 10/20/2023
I've got the same problem here with one right now. Bulletin doesnt apply, but customer experiencing same issue.
Forum - 06/28/2023
I saw it 2 days ago. When you go into the LTG go into Preface and the coverage code tables are listed in the drop down.
Forum - 07/24/2023
... "Oh good I don't have to punch" I gave an example to them in a meeting, played the "what if" game. If a vehicle somes in and they "think" that oh its a plain repair but come to find out the true cause was a straight time op and they...
Forum - 10/05/2023
... the text box under the parts selection clear upon submission. If we are advised to contact DBC, what are we to say? DBC cannot get visual confirmation of these concerns since the claims dont go into rejected status. Are we just to inform them so it ...
Two lines or One? - 09/05/2023
... fluid. He did that. It was better but noise was still there. Found when driving in 4 hi the noise would get louder. Found that the exhaust/muffler was sitting/resting on frame/crossmember causing a vibration/groaning type of noise. Do you see this as...
JL WARRANTY SEARCH FEATURE - 09/05/2023
THE SEARCH FEATURE IS TEMPORARILY DOWN DUE TO SOME COMPUTER ISSUES IN CASE YOU ARE LOOKING FOR SOMETHNG
Paint Claim with dent - 08/25/2023
... panel labor op and then OLH the paint? Which is the correct way to submit this type of damage? Or what is everyone else doing?Thanks, Carol ...
Forum - 04/04/2023
... make them sign just becaue the TSB doesn't specifically state to replace any other components. You could pay them half an hour and self-auth it technically....
Forum - 04/05/2023
With the way they have the code check on submission all you can do is set up the machine to test based on what it says in SI for the CCA and battery type. I don't agree with the way it is but I am certain that if you don't they will reject left and right....
Forum - 04/06/2023
I don't think policy transactions count towards your excess expense. Are you talking about the SAASR?
Paint Lops - 06/07/2023
... a LOP for painting the grille under the paint lops. Has anyone else come across this situation and what have you done?Thanks, Carol...
Forum - 06/07/2023
that is so weird. im a gmc dealer and i pulled up Sierra and it had add for paint for grille yet it dont on a silverado??? (1010570). I dont know what to tell you??
Forum - 06/27/2023
Yes Carol I have done it a few times. That one day opcode will only work for one day. If you run into a situation where you have more days to claim you will have to get with your DVM or WSC for the proper opcode. It usually isn't very fun and I have probably...
recall #N222390690: Service Update - High Voltage Harness Contacting Metal Edge - (May 11, 2023) - 05/25/2023
Has anyone done this recall yet? i did not see where there is allowance for tape and wire ties.
Forum - 05/22/2023
Any warranty transaction will require a dongle scan with of course the exception of transportation claims,Pdi's and overcouter parts warranty.
Reject of the Month - January 2022 - 01/03/2022
... time as it exceeded the standard empowerment level of 2.0 hours. The technician’s time documentation supported 16.3 hours which was submitted in the base labor time field of the transaction. Authorization Reminder: Service management is responsible...
Reject of the Month - May 2022 - 04/26/2022
... base time and up to 1.0 hours diagnostic time. Service management reviewed the technician’s documentation and time punching to approve 1.8 hours OLH for excessive diagnostics. Management noted that multiple tests were required for proper vehicle...
Cross-Line Warranty - 10/26/2021
... skills (training, tools, and parts), you should explain that to the customer and inform that they would be better served at a franchise dealership, if that is an option. The overall intent is to provide an opportunity for customer satisfaction in a potentially...
Hazmat Shipping Violations - 06/29/2021
In order to reduce the recent increase in hazardous material shipping violations, ensure that dealership personnel that are performing the shipping function are familiar with the following aspects of the process. All hazmat parts must be returned using...
Window Glass - 05/26/2021
Bulletin 21-NA-065 has been released to provide information to help determine warranty coverage of scratched door window glass on 2020-21 Buick Encore GX and 2021 Chevrolet Trailblazer models. A key factor for determining damage vs warranty is the direction...
GM Authorization - 02/25/2021
... authorized claims require comments and those comments should be brief, but very specific as to why you are sending the claim to your WSC expert. Best practice: It is not necessary to attach items such as bulletins, night drop envelopes (unless...
Reject of the Month - January 2021 - 12/29/2020
... time as it exceeded the standard empowerment level of 2.0 hours. The technician’s time documentation supported 16.3 hours which was submitted in the base labor time field of the transaction. Authorization Reminder: Service management is responsible...
Fleet - 05/29/2020
... move came after the company reported a larger than expected first-quarter net loss. The company doesn’t expect a quick rebound in demand for rental cars over the next 12 months. This move is one of the many effects the Covid-19 crisis is having...
BrightDrop - 01/27/2021
... The pallet allows delivery drivers to easily transport goods from the vehicle to customer’s doors. The van will be powered by GM’s Ultium batteries and will be able to drive 250 miles on a full charge. The van will be available to customers...
Reject of the Month - November 2020 - 10/27/2020
Error Code 160: Labor Code 1443144 is not valid for damage code 36142. A 2020 Chevrolet Silverado was delivered to the dealership with transportation damage to the right-side rocker panel. The panel was dented below the rear door. The vehicle was...
CSMT App - 09/22/2020
... wheels, seat cover and cushions, outside mirror assemblies, steering wheels, and interior door trim. (Not to be confused with the Tire PRA process or the Claim Pre-Approval Request process through the Aftersales Empowerment portal). With the latest release...
Mail Out Review Tips: Job Card Close-Out - 08/25/2020
The complete cause and correction as documented by the technician on the shop copy must be transferred to all other copies of the job card/invoice and entered in the cause and correction fields in GWM at time of first transaction submission. P&P Article...
Letter of Notification - 04/22/2019
... are delivered during working hours at the dealership, a designated employee at the dealership does a walk around inspection of the vehicle, looking for damage or missing components. If found, the damage/missing item(s) are recorded using damage codes...
Recall Validation - 05/29/2019
... continue and complete the reprogramming. The system will display a 10-digit WCC that must be documented on the job card. ...
October 2018 Recall Update - 09/25/2018
Safety Recall 17276-02: Loss of Steering Assist: Certain 2014 Chevrolet Silverado LD and GMC Sierra LD vehicles are included in the recall population. The bulletin has been updated to include a note with the service procedure regarding a loss of assist...
Transportation Claims Over $500 - 08/20/2018
... claim over $500 must be submitted with specific attachments. All transactions, regardless of the dollar amount, must have the delivery receipt, and if applicable, a Letter of Notification attached to the transportation transaction at the time of submission....
Up Assemblies (UPDATED) - 07/23/2018
... for an up assembly should be handled in the following manner: 3 C’s: The technician must document the cause of failure and correction on the job card as well as identifying that the alternate part or up assembly was installed. Documentation should...
What is Customer Enthusiasm? - 12/21/2017
... something, but they are adamant that they didn’t. Because it can’t be proven as to what caused the crack, service management decides to replace the mirror and submit for warranty reimbursement. A customer is upset that you are...
Choosing the Correct Labor Operation for Consequential Damage Repairs - 06/19/2017
... part of a warranty administrator’s job. Labor operation and causal part selection tells GM what has failed and allows for improvement in future design, engineering, and supplier choices. One scenario that can be confusing to dealers is the...
Required Operating Procedures - Engine/Transmission Assemblies - 06/19/2017
... component, must include the cost comparison worksheet. The worksheet must contain a fully documented explanation supporting the replacement. ...
Service Policy and Procedure Update Preview - 09/27/2016
... rate, temperature, cycle, and unique seven-character flow code on the job card. All parts and documents are to be received by the WPC within 21 days. ...
Engineering Information (EI) Process - 01/23/2017
... providing time to repair the vehicle, as well as compensate the technician for the additional documentation time. Once GM Engineering has determined that sufficient data has been collected, the EI will be removed from IVH....
Add-On Concern - Service Manager Verification - 02/17/2017
... seat belt stuck. Policy states that the manager’s explanation must specifically describe what the service manager saw or verified upon inspection or road test. There is more to an add-on than simply performing the repair. Ensure that all...
Has anyone done this recall yet? i did not see where there is allowance for tape and wire ties.
Forum - 05/22/2023
Any warranty transaction will require a dongle scan with of course the exception of transportation claims,Pdi's and overcouter parts warranty.
Reject of the Month - January 2022 - 01/03/2022
... time as it exceeded the standard empowerment level of 2.0 hours. The technician’s time documentation supported 16.3 hours which was submitted in the base labor time field of the transaction. Authorization Reminder: Service management is responsible...
Reject of the Month - May 2022 - 04/26/2022
... base time and up to 1.0 hours diagnostic time. Service management reviewed the technician’s documentation and time punching to approve 1.8 hours OLH for excessive diagnostics. Management noted that multiple tests were required for proper vehicle...
Cross-Line Warranty - 10/26/2021
... skills (training, tools, and parts), you should explain that to the customer and inform that they would be better served at a franchise dealership, if that is an option. The overall intent is to provide an opportunity for customer satisfaction in a potentially...
Hazmat Shipping Violations - 06/29/2021
In order to reduce the recent increase in hazardous material shipping violations, ensure that dealership personnel that are performing the shipping function are familiar with the following aspects of the process. All hazmat parts must be returned using...
Window Glass - 05/26/2021
Bulletin 21-NA-065 has been released to provide information to help determine warranty coverage of scratched door window glass on 2020-21 Buick Encore GX and 2021 Chevrolet Trailblazer models. A key factor for determining damage vs warranty is the direction...
GM Authorization - 02/25/2021
... authorized claims require comments and those comments should be brief, but very specific as to why you are sending the claim to your WSC expert. Best practice: It is not necessary to attach items such as bulletins, night drop envelopes (unless...
Reject of the Month - January 2021 - 12/29/2020
... time as it exceeded the standard empowerment level of 2.0 hours. The technician’s time documentation supported 16.3 hours which was submitted in the base labor time field of the transaction. Authorization Reminder: Service management is responsible...
Fleet - 05/29/2020
... move came after the company reported a larger than expected first-quarter net loss. The company doesn’t expect a quick rebound in demand for rental cars over the next 12 months. This move is one of the many effects the Covid-19 crisis is having...
BrightDrop - 01/27/2021
... The pallet allows delivery drivers to easily transport goods from the vehicle to customer’s doors. The van will be powered by GM’s Ultium batteries and will be able to drive 250 miles on a full charge. The van will be available to customers...
Reject of the Month - November 2020 - 10/27/2020
Error Code 160: Labor Code 1443144 is not valid for damage code 36142. A 2020 Chevrolet Silverado was delivered to the dealership with transportation damage to the right-side rocker panel. The panel was dented below the rear door. The vehicle was...
CSMT App - 09/22/2020
... wheels, seat cover and cushions, outside mirror assemblies, steering wheels, and interior door trim. (Not to be confused with the Tire PRA process or the Claim Pre-Approval Request process through the Aftersales Empowerment portal). With the latest release...
Mail Out Review Tips: Job Card Close-Out - 08/25/2020
The complete cause and correction as documented by the technician on the shop copy must be transferred to all other copies of the job card/invoice and entered in the cause and correction fields in GWM at time of first transaction submission. P&P Article...
Letter of Notification - 04/22/2019
... are delivered during working hours at the dealership, a designated employee at the dealership does a walk around inspection of the vehicle, looking for damage or missing components. If found, the damage/missing item(s) are recorded using damage codes...
Recall Validation - 05/29/2019
... continue and complete the reprogramming. The system will display a 10-digit WCC that must be documented on the job card. ...
October 2018 Recall Update - 09/25/2018
Safety Recall 17276-02: Loss of Steering Assist: Certain 2014 Chevrolet Silverado LD and GMC Sierra LD vehicles are included in the recall population. The bulletin has been updated to include a note with the service procedure regarding a loss of assist...
Transportation Claims Over $500 - 08/20/2018
... claim over $500 must be submitted with specific attachments. All transactions, regardless of the dollar amount, must have the delivery receipt, and if applicable, a Letter of Notification attached to the transportation transaction at the time of submission....
Up Assemblies (UPDATED) - 07/23/2018
... for an up assembly should be handled in the following manner: 3 C’s: The technician must document the cause of failure and correction on the job card as well as identifying that the alternate part or up assembly was installed. Documentation should...
What is Customer Enthusiasm? - 12/21/2017
... something, but they are adamant that they didn’t. Because it can’t be proven as to what caused the crack, service management decides to replace the mirror and submit for warranty reimbursement. A customer is upset that you are...
Choosing the Correct Labor Operation for Consequential Damage Repairs - 06/19/2017
... part of a warranty administrator’s job. Labor operation and causal part selection tells GM what has failed and allows for improvement in future design, engineering, and supplier choices. One scenario that can be confusing to dealers is the...
Required Operating Procedures - Engine/Transmission Assemblies - 06/19/2017
... component, must include the cost comparison worksheet. The worksheet must contain a fully documented explanation supporting the replacement. ...
Service Policy and Procedure Update Preview - 09/27/2016
... rate, temperature, cycle, and unique seven-character flow code on the job card. All parts and documents are to be received by the WPC within 21 days. ...
Engineering Information (EI) Process - 01/23/2017
... providing time to repair the vehicle, as well as compensate the technician for the additional documentation time. Once GM Engineering has determined that sufficient data has been collected, the EI will be removed from IVH....
Add-On Concern - Service Manager Verification - 02/17/2017
... seat belt stuck. Policy states that the manager’s explanation must specifically describe what the service manager saw or verified upon inspection or road test. There is more to an add-on than simply performing the repair. Ensure that all...
OnStar Go - 12/21/2016
... on GM’s ability to attract partners and offer a wide variety of apps so that consumers don’t defer to their smartphones instead of using OnStar Go....
Enterprise Mechanical Repair Protection (eMRP) - 12/21/2016
... for claim authorization on all claims. When contacting eMRP, the dealer must have a detailed breakdown of the labor and parts (including part numbers) for the repair to obtain claim authorization. Once authorization has been received, the dealer will...
Maintenance, Maintenance and More Maintenance - 07/03/2013
... Guidelines (refer to the Warranty 101 article on page 5 for detail on finding the Guidelines document)Term: 2-years/24,000 miles, whichever comes first, limited to four service eventsFrequency: Based on the OLM, with the oil life percentage recorded...
Summer Splash Accessory Promo - 09/04/2013
... the repair procedure, select the Global Labour Time Guide link from the drop-down menu. You will be taken to the corresponding labour code in the LTG. ...
Disclosure of non-GM parts & non-GM Service Contracts - 07/03/2013
... made or parts and/or accessories installed on the vehicle that are non-GM Approved. If you sell your customer a non-GM service contract, anything other than GMPP, you must make certain that the customer understands that GM has no relationship to the...
Service Up Front - 04/12/2013
... the customers are likely to come, and they eventually will buy a new vehicle. The theory boils down to more emphasis on service, the service lane by service writers and the service lounge by bringing them to the forefront at the dealership. ...
Seat Belt Webbing - 03/11/2013
... should not be. Customer concerns of belts that are twisted, backwards, flipped, tangled or upside down should be addressed with PI0388B. The bulletin provides instruction on repositioning the latch plate properly on the webbing. The seat belt retractor...
End of the Avalanche - 02/26/2013
... last month to order the Avalanche. The Avalanche features unusual styling, a midgate, and a cargo door at the rear of the passenger cabin that allows the bed to extend into the cab. ...
Bulletin 06-06-01-007F Duramax Diesel Engine Modifications - 11/05/2012
"GM does not support or endorse the use of devices or modifications that, when installed, increase the engine horsepower and torque." The technician is responsible for identifying that an engine failure is due to a power-up device. This can only...
North American Cross Border Warranty Coverage - 11/05/2012
If a customer, who purchased their vehicle and lives in either Canada or Mexico, stops by your dealership with a warranty defect, you are permitted to make the necessary repairs. It is preferable that the customer seek out a service agent that is of the...
Seasonal Gas Increase - 04/13/2012
Typically every year when the gas prices rise so do the sales of smaller cars. Once the gas prices fall, consumers are back to purchasing full-sized SUV's and cars. Some industry analysts believe 2012 will be different, simply because we believe that...
Limited Warranty Coverage At-A-Glance - 03/08/2012
Did you know that there is a link in GlobalConnect for a very useful reference tool called the Limited Warranty Coverage At A Glance? The matrix provides applicable warranties for model years 2001-2012. The coverages are broken down by division (Buick,...
GMPP - 02/07/2012
... Resources may be found at: http://estore.allydealer.com/login.php To log into the site, enter your dealership BAC code for the username and password. Once logged on you have the opportunity to download a variety of resources including the current GMPP...
GWM and GMPP - 05/02/2012
... Remember that the amount reimbursed on a sublet repair may not exceed the amount the dealership would have received if it had performed the repairs. Claims Automated Response Entry System (CARES) - www.gmppcares.com - CARES is a web-based tool that provides...
New Administrative Allowance - 06/06/2012
Dealer Empowerment labour operation Z7920, incidental non-warranty expense, is used to reimburse your customer for reasonable expenses incurred as a result of a service repair. A 0.2 hour administrative allowance is now permissible for issuing a reimbursement...
Volt - 08/09/2012
... the coveted car pool lane. Some California dealers have said that sales of the plug-in hybrid have doubled or tripled over the past few months since GM began distributing the new models that qualify for California's high occupancy vehicle sticker. The...
Everyday Value and the $5 Reimbursement - 11/17/2011
... do not return to the dealership for maintenance service is the price. Value pricing will help get your customers in your dealership. The multipoint inspections provide additional opportunities for service sales.When doing an oil change on 2011 and newer...
Parts Reminders - 06/30/2011
... Non-GM parts are to be claimed in the parts field of the transaction with the reason for their use documented on the job card. The corresponding dealer net price of the non-GM part must also be indicated. 3. The parts department must acknowledge the...
Satellite Radio - 08/09/2011
Pandora offers Internet radio service to 100 million registered users. Consumers download a free Pandora application to their smart phones, the application then relays signals to the car's audio system to play a customized, Pandora built, lineup of music...
Getting a Good Flush Code - 09/16/2010
A flush code is required for all transmission replacements. Did you know that getting a good flush code depends heavily on how the equipment is used? Improper use of a flush machine can easily result in a failed flush code. There are a few easy ways to...
Warranty Claim Submissions On The Decline - 08/10/2010
... last two years. These reductions save the automaker much needed money; sometimes several hundred dollars per vehicle sold and it also boost resale values. The Cadillac DTS, Buick LaCrosse and Buick Lucerne rank among vehicles with the fewest problems...
Diesel Exhaust Fluid - 08/10/2010
... PDI and then a fill for the DEF fluid at time of sale without authorization. The fill must be documented on the PDI job card or the point of sale job card....
Let The Weather Drive Service! - 11/18/2010
... ice may not bring the holiday spirit to all, but it does present an opportunity to better service your customers. There are several ways that a service department can provide weather specific service to its customers and improve sales in the process....
Process Review: Recall 10038 - 12/24/2010
... dealt with this repair enough to know all the ins and outs while others have only seen a few. If your dealership has experienced trouble getting this recall processed without issue here are a few tips that may help:Make sure you include any required...
Saturn, Hummer and Pontiac Vehicle Warranty Repairs - 11/18/2010
... the GM zone team for assistance.GM asks that in the event that one of these vehicle owners visits your service department you will offer the same attention and high quality service that is offered to your current service customers.Service Policy and...
... on GM’s ability to attract partners and offer a wide variety of apps so that consumers don’t defer to their smartphones instead of using OnStar Go....
Enterprise Mechanical Repair Protection (eMRP) - 12/21/2016
... for claim authorization on all claims. When contacting eMRP, the dealer must have a detailed breakdown of the labor and parts (including part numbers) for the repair to obtain claim authorization. Once authorization has been received, the dealer will...
Maintenance, Maintenance and More Maintenance - 07/03/2013
... Guidelines (refer to the Warranty 101 article on page 5 for detail on finding the Guidelines document)Term: 2-years/24,000 miles, whichever comes first, limited to four service eventsFrequency: Based on the OLM, with the oil life percentage recorded...
Summer Splash Accessory Promo - 09/04/2013
... the repair procedure, select the Global Labour Time Guide link from the drop-down menu. You will be taken to the corresponding labour code in the LTG. ...
Disclosure of non-GM parts & non-GM Service Contracts - 07/03/2013
... made or parts and/or accessories installed on the vehicle that are non-GM Approved. If you sell your customer a non-GM service contract, anything other than GMPP, you must make certain that the customer understands that GM has no relationship to the...
Service Up Front - 04/12/2013
... the customers are likely to come, and they eventually will buy a new vehicle. The theory boils down to more emphasis on service, the service lane by service writers and the service lounge by bringing them to the forefront at the dealership. ...
Seat Belt Webbing - 03/11/2013
... should not be. Customer concerns of belts that are twisted, backwards, flipped, tangled or upside down should be addressed with PI0388B. The bulletin provides instruction on repositioning the latch plate properly on the webbing. The seat belt retractor...
End of the Avalanche - 02/26/2013
... last month to order the Avalanche. The Avalanche features unusual styling, a midgate, and a cargo door at the rear of the passenger cabin that allows the bed to extend into the cab. ...
Bulletin 06-06-01-007F Duramax Diesel Engine Modifications - 11/05/2012
"GM does not support or endorse the use of devices or modifications that, when installed, increase the engine horsepower and torque." The technician is responsible for identifying that an engine failure is due to a power-up device. This can only...
North American Cross Border Warranty Coverage - 11/05/2012
If a customer, who purchased their vehicle and lives in either Canada or Mexico, stops by your dealership with a warranty defect, you are permitted to make the necessary repairs. It is preferable that the customer seek out a service agent that is of the...
Seasonal Gas Increase - 04/13/2012
Typically every year when the gas prices rise so do the sales of smaller cars. Once the gas prices fall, consumers are back to purchasing full-sized SUV's and cars. Some industry analysts believe 2012 will be different, simply because we believe that...
Limited Warranty Coverage At-A-Glance - 03/08/2012
Did you know that there is a link in GlobalConnect for a very useful reference tool called the Limited Warranty Coverage At A Glance? The matrix provides applicable warranties for model years 2001-2012. The coverages are broken down by division (Buick,...
GMPP - 02/07/2012
... Resources may be found at: http://estore.allydealer.com/login.php To log into the site, enter your dealership BAC code for the username and password. Once logged on you have the opportunity to download a variety of resources including the current GMPP...
GWM and GMPP - 05/02/2012
... Remember that the amount reimbursed on a sublet repair may not exceed the amount the dealership would have received if it had performed the repairs. Claims Automated Response Entry System (CARES) - www.gmppcares.com - CARES is a web-based tool that provides...
New Administrative Allowance - 06/06/2012
Dealer Empowerment labour operation Z7920, incidental non-warranty expense, is used to reimburse your customer for reasonable expenses incurred as a result of a service repair. A 0.2 hour administrative allowance is now permissible for issuing a reimbursement...
Volt - 08/09/2012
... the coveted car pool lane. Some California dealers have said that sales of the plug-in hybrid have doubled or tripled over the past few months since GM began distributing the new models that qualify for California's high occupancy vehicle sticker. The...
Everyday Value and the $5 Reimbursement - 11/17/2011
... do not return to the dealership for maintenance service is the price. Value pricing will help get your customers in your dealership. The multipoint inspections provide additional opportunities for service sales.When doing an oil change on 2011 and newer...
Parts Reminders - 06/30/2011
... Non-GM parts are to be claimed in the parts field of the transaction with the reason for their use documented on the job card. The corresponding dealer net price of the non-GM part must also be indicated. 3. The parts department must acknowledge the...
Satellite Radio - 08/09/2011
Pandora offers Internet radio service to 100 million registered users. Consumers download a free Pandora application to their smart phones, the application then relays signals to the car's audio system to play a customized, Pandora built, lineup of music...
Getting a Good Flush Code - 09/16/2010
A flush code is required for all transmission replacements. Did you know that getting a good flush code depends heavily on how the equipment is used? Improper use of a flush machine can easily result in a failed flush code. There are a few easy ways to...
Warranty Claim Submissions On The Decline - 08/10/2010
... last two years. These reductions save the automaker much needed money; sometimes several hundred dollars per vehicle sold and it also boost resale values. The Cadillac DTS, Buick LaCrosse and Buick Lucerne rank among vehicles with the fewest problems...
Diesel Exhaust Fluid - 08/10/2010
... PDI and then a fill for the DEF fluid at time of sale without authorization. The fill must be documented on the PDI job card or the point of sale job card....
Let The Weather Drive Service! - 11/18/2010
... ice may not bring the holiday spirit to all, but it does present an opportunity to better service your customers. There are several ways that a service department can provide weather specific service to its customers and improve sales in the process....
Process Review: Recall 10038 - 12/24/2010
... dealt with this repair enough to know all the ins and outs while others have only seen a few. If your dealership has experienced trouble getting this recall processed without issue here are a few tips that may help:Make sure you include any required...
Saturn, Hummer and Pontiac Vehicle Warranty Repairs - 11/18/2010
... the GM zone team for assistance.GM asks that in the event that one of these vehicle owners visits your service department you will offer the same attention and high quality service that is offered to your current service customers.Service Policy and...
Recall/Campaign Review - 02/23/2011
... revenue. Keeping current on the changes in campaigns/recalls will only enhance these benefits for your dealership. ...
Safety Recall 09049A - 04/27/2011
... 2006 model year vehicles; this version release includes the 2007 model year. The technician must document the part number for the PCM as well as the lot number on the job card. This information must also be included in the claim submission in the co...
PDI Fluid Adds ... On The Forum - 03/10/2011
... amount, they are able to submit for a greater amount. The GM Policy and Procedure Manual does not address this issue, but we can offer some direction on how reimbursement may be possible. First, thoroughly document the exact need or reason for the additional...
Transmission Serial Numbers - 03/10/2011
If you have submitted a transmission replacement claim recently you may have experienced some confusion with transmission serial numbers. There are some basics steps that can be taken on the dealer's end to reduce or prevent future headaches related to...
Self-Driving Cars - 02/02/2016
Autonomous vehicles obey the law without exception. That would typically be the appropriate way to program a robot to drive a car, but good luck trying to merge onto a chaotic, packed highway with traffic moving above the posted speed limit. The car's...
Maintenance - 10/23/2015
... commercial customers can continue to choose the Fleet Delete Option Code R9Y for this service. By doing so it allows an off-invoice credit in lieu of the Included Maintenance Programs for Chevrolet, Buick, and GMC models. The option code is available...
JK Tyre Added to GWM - 10/23/2015
... operation: 8060650Tire brand: JKTYRETire Performance Criteria (TPC): NoneTire size and DOT Code: As ApplicableIf a UPS shipping label is generated during the PRA process, the defective tire(s) are to be immediately returned to the WPC. ...
August 2016 Recall Update - 07/28/2016
... 45340-02: BYOM1 Lockup with Loss of Key Chime: Certain Chevrolet vehicles equipped with Bring Your Own Media are involved in the recall; 2015-2017 Sonic, 2016 Aveo, 2013-2015 Spark, 2016-2017 Tracker, and 2015-2016 Trax. The bulletin has been updated...
Dream Cruise - 08/23/2016
... venue for carmakers to market to people who love driving. Fiat displayed more than 70 Chrysler, Dodge, Jeep, Ram, Mopar, and Fiats. Chevrolet's events included a plant tour at the Lansing Grand River Assembly Plant as well as a Camaro 50 cruise. Ford's...
Recall Completion - 07/28/2016
... fact there is an open recall on their vehicle, the service advisor must take the time to explain what the recall is for. Customers who weren't prepared or don't have the time to do the recall may refuse to have the recall completed. Every effort should...
Android Upgrade Update - 04/28/2016
... with NGI 2.5 radios. Dealers have the option of performing the upgrade either by using the DVD to download the software to a USB drive or by using TIS2WEB to download the software to a USB drive. The use of TIS2WEB may add download time based on the...
GM Parts Ordering - 04/28/2016
... the cost of shipping must be attached to the job card for supporting documentation. Getting your warranty customer's vehicle fixed quickly will lead to greater satisfaction - a goal every service agent wants to achieve. ...
GWM: Program Information - 04/28/2016
... program details are made available through the guides, such as labor operation, reimbursement, documentation requirements, term and much more. Program guides are available for the GMC Pro-Grade, Experience Buick, Chevrolet Complete Care, and Cadillac...
Service Management Authorization Matrix - 05/24/2016
... Management Authorization Matrix that was released in mid-April. The matrix is available as a downloadable resource in the Service Policies and Procedures Manual, Article 3.2.13. The most recent additions to the matrix are indicated with a yellow highlighter.Recent...
Application of Authorization Code R Changes - 03/26/2015
... repair. With this new requirement, service advisors must scrutinize vehicle history to determine what warranty repairs were previously submitted and paid for and may result in doing that repair again. If there is a possibility of a repeat, the job card...
WPC and Core Reimbursement - 01/21/2015
... printed and attached to the job card. The parts department should easily be able to provide this documentation. Service agents are also allowed to claim up to 0.3 in the administrative allowance labor field for the extra effort required in sending the...
Reject of the Month - 01/21/2015
The owner of a 2014 Chevrolet Sonic had a concern with all four of the windows sticking when going up and down. The technician confirmed that the windows were sticking, ordered, and later installed weatherstrips for the windows. The technician noted that...
Pyramid Repair Reminder - 06/30/2015
... repair. This means that the person submitting the warranty transaction must completely understand what a pyramid repair is. A repair group is also defined as a service category. From the Labor Time Guide, let's look at a service category:Within...
Used Vehicle Price - 10/02/2015
... When a good consumer pickup truck comes in the auction market, it is quickly purchased for top dollar. ...
Maintenance Programs - 09/02/2015
... for GM Authorization.Labor Operations: All of the maintenance program labor operations and dollar amounts are available in the LTG. Select Service from the Departments dropdown menu in GlobalConnect. Select Service Information (SI) from the...
End Production - 07/30/2013
... midgate system that replaces the traditional wall between the interior and the pickup bed. Folding down the midgate and the second row seats expands the tonneau covered area from five to eight feet. By removing the tonneau and rear window there is room...
New or Refreshed - 07/30/2013
The redesigned Corvette, Silverado, and Impala are just a few of the 18 new or refreshed GM vehicles arriving in the US this year. This signifies the largest number of new products in the company's history. The models will flip GM's lineup to one of the...
Customer Concern Not Duplicated - 10/01/2013
... Card on the Member's Area website. Policies associated with the use of the CCND operations:- Document the circumstances leading to the use of the labour operation on the job card- Actual time labour operation, 0.1-0.3 hours- New and/or used...
Safety Recall 12213 - 12/09/2013
... assist. The recall affects certain 2011-2012 Chevrolet Cruze vehicles equipped with a 1.4L DOHC Turbo Engine and 6T40 FWD Automatic Transmission. It is anticipated that there will be 8 phased customer letter mail dates, going well into 2014.Phase...
Parts and Accessories and Lifetime Parts Warranty - 01/10/2014
... The Limited Lifetime Parts warranty is not valid if the part is sold over-the-counter; coverage would be 12 months only. ...
... revenue. Keeping current on the changes in campaigns/recalls will only enhance these benefits for your dealership. ...
Safety Recall 09049A - 04/27/2011
... 2006 model year vehicles; this version release includes the 2007 model year. The technician must document the part number for the PCM as well as the lot number on the job card. This information must also be included in the claim submission in the co...
PDI Fluid Adds ... On The Forum - 03/10/2011
... amount, they are able to submit for a greater amount. The GM Policy and Procedure Manual does not address this issue, but we can offer some direction on how reimbursement may be possible. First, thoroughly document the exact need or reason for the additional...
Transmission Serial Numbers - 03/10/2011
If you have submitted a transmission replacement claim recently you may have experienced some confusion with transmission serial numbers. There are some basics steps that can be taken on the dealer's end to reduce or prevent future headaches related to...
Self-Driving Cars - 02/02/2016
Autonomous vehicles obey the law without exception. That would typically be the appropriate way to program a robot to drive a car, but good luck trying to merge onto a chaotic, packed highway with traffic moving above the posted speed limit. The car's...
Maintenance - 10/23/2015
... commercial customers can continue to choose the Fleet Delete Option Code R9Y for this service. By doing so it allows an off-invoice credit in lieu of the Included Maintenance Programs for Chevrolet, Buick, and GMC models. The option code is available...
JK Tyre Added to GWM - 10/23/2015
... operation: 8060650Tire brand: JKTYRETire Performance Criteria (TPC): NoneTire size and DOT Code: As ApplicableIf a UPS shipping label is generated during the PRA process, the defective tire(s) are to be immediately returned to the WPC. ...
August 2016 Recall Update - 07/28/2016
... 45340-02: BYOM1 Lockup with Loss of Key Chime: Certain Chevrolet vehicles equipped with Bring Your Own Media are involved in the recall; 2015-2017 Sonic, 2016 Aveo, 2013-2015 Spark, 2016-2017 Tracker, and 2015-2016 Trax. The bulletin has been updated...
Dream Cruise - 08/23/2016
... venue for carmakers to market to people who love driving. Fiat displayed more than 70 Chrysler, Dodge, Jeep, Ram, Mopar, and Fiats. Chevrolet's events included a plant tour at the Lansing Grand River Assembly Plant as well as a Camaro 50 cruise. Ford's...
Recall Completion - 07/28/2016
... fact there is an open recall on their vehicle, the service advisor must take the time to explain what the recall is for. Customers who weren't prepared or don't have the time to do the recall may refuse to have the recall completed. Every effort should...
Android Upgrade Update - 04/28/2016
... with NGI 2.5 radios. Dealers have the option of performing the upgrade either by using the DVD to download the software to a USB drive or by using TIS2WEB to download the software to a USB drive. The use of TIS2WEB may add download time based on the...
GM Parts Ordering - 04/28/2016
... the cost of shipping must be attached to the job card for supporting documentation. Getting your warranty customer's vehicle fixed quickly will lead to greater satisfaction - a goal every service agent wants to achieve. ...
GWM: Program Information - 04/28/2016
... program details are made available through the guides, such as labor operation, reimbursement, documentation requirements, term and much more. Program guides are available for the GMC Pro-Grade, Experience Buick, Chevrolet Complete Care, and Cadillac...
Service Management Authorization Matrix - 05/24/2016
... Management Authorization Matrix that was released in mid-April. The matrix is available as a downloadable resource in the Service Policies and Procedures Manual, Article 3.2.13. The most recent additions to the matrix are indicated with a yellow highlighter.Recent...
Application of Authorization Code R Changes - 03/26/2015
... repair. With this new requirement, service advisors must scrutinize vehicle history to determine what warranty repairs were previously submitted and paid for and may result in doing that repair again. If there is a possibility of a repeat, the job card...
WPC and Core Reimbursement - 01/21/2015
... printed and attached to the job card. The parts department should easily be able to provide this documentation. Service agents are also allowed to claim up to 0.3 in the administrative allowance labor field for the extra effort required in sending the...
Reject of the Month - 01/21/2015
The owner of a 2014 Chevrolet Sonic had a concern with all four of the windows sticking when going up and down. The technician confirmed that the windows were sticking, ordered, and later installed weatherstrips for the windows. The technician noted that...
Pyramid Repair Reminder - 06/30/2015
... repair. This means that the person submitting the warranty transaction must completely understand what a pyramid repair is. A repair group is also defined as a service category. From the Labor Time Guide, let's look at a service category:Within...
Used Vehicle Price - 10/02/2015
... When a good consumer pickup truck comes in the auction market, it is quickly purchased for top dollar. ...
Maintenance Programs - 09/02/2015
... for GM Authorization.Labor Operations: All of the maintenance program labor operations and dollar amounts are available in the LTG. Select Service from the Departments dropdown menu in GlobalConnect. Select Service Information (SI) from the...
End Production - 07/30/2013
... midgate system that replaces the traditional wall between the interior and the pickup bed. Folding down the midgate and the second row seats expands the tonneau covered area from five to eight feet. By removing the tonneau and rear window there is room...
New or Refreshed - 07/30/2013
The redesigned Corvette, Silverado, and Impala are just a few of the 18 new or refreshed GM vehicles arriving in the US this year. This signifies the largest number of new products in the company's history. The models will flip GM's lineup to one of the...
Customer Concern Not Duplicated - 10/01/2013
... Card on the Member's Area website. Policies associated with the use of the CCND operations:- Document the circumstances leading to the use of the labour operation on the job card- Actual time labour operation, 0.1-0.3 hours- New and/or used...
Safety Recall 12213 - 12/09/2013
... assist. The recall affects certain 2011-2012 Chevrolet Cruze vehicles equipped with a 1.4L DOHC Turbo Engine and 6T40 FWD Automatic Transmission. It is anticipated that there will be 8 phased customer letter mail dates, going well into 2014.Phase...
Parts and Accessories and Lifetime Parts Warranty - 01/10/2014
... The Limited Lifetime Parts warranty is not valid if the part is sold over-the-counter; coverage would be 12 months only. ...
Recalls as Add On Repairs - 09/09/2014
... that there are no open recalls on the vehicle they are writing up for service. However, that doesn't always happen. If an open recall is discovered after a job card has been written, the customer must first be contacted for permission to do the recall....
Americans Driving Less - 04/03/2014
... have since declined 8.8%. This decline in driving is unprecedented and definitely unforeseen. It doesn't appear to be a result of a weak economy or due to higher gas prices. Average fuel efficiency has surged over the last decade, putting the real cost...
Rental Policies - 12/19/2014
... GM authorization is required for six or more days. The reason for the rental vehicle must be documented on the job card. The number of vehicle rental reimbursement days claimed must be justified by the warranty repair(s) performed.Parts expediting...
Wiring Repair Labour Op Bulletin - 12/19/2014
... wiring operations. The operation is for body ground stud or nut repairs or replacements. The Document Id of the Locator View of the ground fastener which required the repair must be entered in the Labour Dependency Field of the transaction. Refer to...
Global Warranty Management System Part Returns - 01/06/2010
... with the red asterisk next to the boxClick on Save and PrintA pop up window will appear telling you if the request is for a part or document; the screen is titled Warranty Part Return to Service AgentPrint this page and minimize the windowA smaller pop...
Paint Mix Time - 05/12/2010
... amount of the paint material allowance for each labour operation. If the amount is $37.77 or less you are allowed to claim 0.3. If the amount is $37.78 or greater you are allowed to claim 0.4.Previously when there were multiple paint repairs on one job...
Owner's Manual Availability - 05/12/2010
... area. Access Service Information (SI), enter the VIN or model year, model and make and then scroll down through the options to the owners manual link. An example of a service procedure available in the service manual of a 2010 Cadillac SRX: reset the...
May 2014 Recall Update - 05/09/2014
... model year vehicles equipped with a 10.5" rear axle are involved: Chevrolet Express, Silverado, Suburban 2500 series and GMC Savanna, Sierra, Yukon XL 2500 series.Emission Recall 13410: LPG Fuel Pump Wear: CleanFUEL is conducting an emission recall....
Submitting a Transportation Transaction - 07/01/2014
... - Punctured13 - Torn14 - Dented - paint not damagedThe other damage types not listed typically wouldn't need OLH, as they are either used for repairs that require a replacement of a component, or just a paint repair. There is no provision for paint blend...
November 2013 Recall Update - 11/18/2013
... Involved in the recall are certain 2011-2012 Chevrolet Cruze vehicles equipped with a 1.4L DOHC gasoline turbo engine and 6T40 FWD Automatic Transmission. The engine-transmission combination requires supplemental vacuum under certain operating conditions....
December 2015 Recall Update - 12/01/2015
... Natural Gas Vehicles are involved in this recall including the 2013-2014 Chevrolet Express, Silverado HD; 2013 GMC Savana; and 2013-2014 GMC Sierra HD. The recall was originally released on November 12, 2013; on November 27, 2013, vehicles that were...
January 2016 Recall Update - 01/11/2016
... to clarify step 5 of the service procedure. The recall affects certain 2007-2009 Chevrolet Silverado and GMC Sierra vehicles that are currently or were previously registered in Alaska, Connecticut, Delaware, District of Columbia, Illinois, Indiana, Iowa,...
Goodwill - 04/27/2011
... being the goodwill program. Any warranty administrator can probably provide a sound description of what goodwill means. While most are aware of what goodwill means, some remain confused about how and when this tool can be used.The keys to properly applying...
Reject of the Month - 12/18/2012
... when the warranty administrator opened the bulletin in SI, that the cause for error became somewhat evident. Highlighted on the bulletin document with numerous asterisks was the statement: This Program is in Effect Until October 31, 2012. The warranty...
Service Programming System - 03/21/2017
... the SPS WCC on the job card or attach a print out of the programming complete screen - now what? If that situation arises, the following steps may be performed to retrieve the code: Open up TIS on the computer used to program the vehicle Select and...
CPO Warranty Coverage - 03/21/2017
... the Quick Links section. Select Dealership Policies, Procedures, and Manuals and scroll down until you see the guide. This guide should be downloaded and saved on your service advisors desktops for easy access in checking to see if a labor operation...
What is the empowerment level at my dealership? - 07/25/2017
Have you or someone else in the service department has asked this question, or are your transactions with certain service agent self-authorization codes rejecting? Dealerships that did not meet minimum STS thresholds at the end of the second quarter (98%),...
Warranty Repairs on Vehicles Sold in Canada - 05/22/2017
... have the technology to display either miles/kilometers, you must do the math to find out what the conversion actually is. If a Canadian customer does permanently move to the U.S, or the dealership acquires pre-owned vehicles that were originally...
Reject of the Month - 10/24/2017
... GM reviewer rejected the transaction requesting additional 3 C’s-specifically, what was the failure with the sensors and why did all four require replacement? The reviewer also inquired about the remote control door lock receiver that was also...
The Product Field Action Vehicle Report (CAM-03) form - 07/23/2018
... to Email” button at the bottom of the form. It may also be emailed with supporting documentation to productfieldactionvehiclereport@gm.com. The new form has been designed to speed dealer submission and form processing. The new CAM-03 form...
Customer Concern Not Duplicated - 06/25/2018
The collection of Customer Concern Not Duplicated labor operations are available to pay your technicians when they have justified time involved in diagnosing a vehicle, with the end result being, they could not find anything defective. If the operations...
Signatures - 10/23/2018
... the job card obtained at write up. Early bird envelope or drop off form completed by the customer. Documentation such as a handwritten note or email provided by the customer prior to the initial job card write up documenting the service requests. Signed...
GM Organizational Terms - 10/27/2020
... - Assistance expenditures made to satisfy the customer. The term “Goodwill” does not refer to a vehicle repair. Repair outside of warranty is “Policy.” Goodwill is the term for the tools that are used to offset customer inconvenience...
DECEMBER 2020 RECALL UPDATE - 11/25/2020
... the customer notification letter. Certain 2018 Cadillac Escalade, Escalade ESV, Chevrolet Silverado LD, Tahoe, GMC Sierra LD, Yukon, and Yukon XL vehicles are included in the population. Emission Recall N202310040 Incorrect HVAC Airflow Calibration:...
Rental Vehicle Damage - 12/29/2020
... VUA and document your coverage verification call as well as the date/time, who you spoke with, and what was confirmed. When asking for their signature, take this opportunity to verbally remind the customer of their responsibility for the vehicle...
... that there are no open recalls on the vehicle they are writing up for service. However, that doesn't always happen. If an open recall is discovered after a job card has been written, the customer must first be contacted for permission to do the recall....
Americans Driving Less - 04/03/2014
... have since declined 8.8%. This decline in driving is unprecedented and definitely unforeseen. It doesn't appear to be a result of a weak economy or due to higher gas prices. Average fuel efficiency has surged over the last decade, putting the real cost...
Rental Policies - 12/19/2014
... GM authorization is required for six or more days. The reason for the rental vehicle must be documented on the job card. The number of vehicle rental reimbursement days claimed must be justified by the warranty repair(s) performed.Parts expediting...
Wiring Repair Labour Op Bulletin - 12/19/2014
... wiring operations. The operation is for body ground stud or nut repairs or replacements. The Document Id of the Locator View of the ground fastener which required the repair must be entered in the Labour Dependency Field of the transaction. Refer to...
Global Warranty Management System Part Returns - 01/06/2010
... with the red asterisk next to the boxClick on Save and PrintA pop up window will appear telling you if the request is for a part or document; the screen is titled Warranty Part Return to Service AgentPrint this page and minimize the windowA smaller pop...
Paint Mix Time - 05/12/2010
... amount of the paint material allowance for each labour operation. If the amount is $37.77 or less you are allowed to claim 0.3. If the amount is $37.78 or greater you are allowed to claim 0.4.Previously when there were multiple paint repairs on one job...
Owner's Manual Availability - 05/12/2010
... area. Access Service Information (SI), enter the VIN or model year, model and make and then scroll down through the options to the owners manual link. An example of a service procedure available in the service manual of a 2010 Cadillac SRX: reset the...
May 2014 Recall Update - 05/09/2014
... model year vehicles equipped with a 10.5" rear axle are involved: Chevrolet Express, Silverado, Suburban 2500 series and GMC Savanna, Sierra, Yukon XL 2500 series.Emission Recall 13410: LPG Fuel Pump Wear: CleanFUEL is conducting an emission recall....
Submitting a Transportation Transaction - 07/01/2014
... - Punctured13 - Torn14 - Dented - paint not damagedThe other damage types not listed typically wouldn't need OLH, as they are either used for repairs that require a replacement of a component, or just a paint repair. There is no provision for paint blend...
November 2013 Recall Update - 11/18/2013
... Involved in the recall are certain 2011-2012 Chevrolet Cruze vehicles equipped with a 1.4L DOHC gasoline turbo engine and 6T40 FWD Automatic Transmission. The engine-transmission combination requires supplemental vacuum under certain operating conditions....
December 2015 Recall Update - 12/01/2015
... Natural Gas Vehicles are involved in this recall including the 2013-2014 Chevrolet Express, Silverado HD; 2013 GMC Savana; and 2013-2014 GMC Sierra HD. The recall was originally released on November 12, 2013; on November 27, 2013, vehicles that were...
January 2016 Recall Update - 01/11/2016
... to clarify step 5 of the service procedure. The recall affects certain 2007-2009 Chevrolet Silverado and GMC Sierra vehicles that are currently or were previously registered in Alaska, Connecticut, Delaware, District of Columbia, Illinois, Indiana, Iowa,...
Goodwill - 04/27/2011
... being the goodwill program. Any warranty administrator can probably provide a sound description of what goodwill means. While most are aware of what goodwill means, some remain confused about how and when this tool can be used.The keys to properly applying...
Reject of the Month - 12/18/2012
... when the warranty administrator opened the bulletin in SI, that the cause for error became somewhat evident. Highlighted on the bulletin document with numerous asterisks was the statement: This Program is in Effect Until October 31, 2012. The warranty...
Service Programming System - 03/21/2017
... the SPS WCC on the job card or attach a print out of the programming complete screen - now what? If that situation arises, the following steps may be performed to retrieve the code: Open up TIS on the computer used to program the vehicle Select and...
CPO Warranty Coverage - 03/21/2017
... the Quick Links section. Select Dealership Policies, Procedures, and Manuals and scroll down until you see the guide. This guide should be downloaded and saved on your service advisors desktops for easy access in checking to see if a labor operation...
What is the empowerment level at my dealership? - 07/25/2017
Have you or someone else in the service department has asked this question, or are your transactions with certain service agent self-authorization codes rejecting? Dealerships that did not meet minimum STS thresholds at the end of the second quarter (98%),...
Warranty Repairs on Vehicles Sold in Canada - 05/22/2017
... have the technology to display either miles/kilometers, you must do the math to find out what the conversion actually is. If a Canadian customer does permanently move to the U.S, or the dealership acquires pre-owned vehicles that were originally...
Reject of the Month - 10/24/2017
... GM reviewer rejected the transaction requesting additional 3 C’s-specifically, what was the failure with the sensors and why did all four require replacement? The reviewer also inquired about the remote control door lock receiver that was also...
The Product Field Action Vehicle Report (CAM-03) form - 07/23/2018
... to Email” button at the bottom of the form. It may also be emailed with supporting documentation to productfieldactionvehiclereport@gm.com. The new form has been designed to speed dealer submission and form processing. The new CAM-03 form...
Customer Concern Not Duplicated - 06/25/2018
The collection of Customer Concern Not Duplicated labor operations are available to pay your technicians when they have justified time involved in diagnosing a vehicle, with the end result being, they could not find anything defective. If the operations...
Signatures - 10/23/2018
... the job card obtained at write up. Early bird envelope or drop off form completed by the customer. Documentation such as a handwritten note or email provided by the customer prior to the initial job card write up documenting the service requests. Signed...
GM Organizational Terms - 10/27/2020
... - Assistance expenditures made to satisfy the customer. The term “Goodwill” does not refer to a vehicle repair. Repair outside of warranty is “Policy.” Goodwill is the term for the tools that are used to offset customer inconvenience...
DECEMBER 2020 RECALL UPDATE - 11/25/2020
... the customer notification letter. Certain 2018 Cadillac Escalade, Escalade ESV, Chevrolet Silverado LD, Tahoe, GMC Sierra LD, Yukon, and Yukon XL vehicles are included in the population. Emission Recall N202310040 Incorrect HVAC Airflow Calibration:...
Rental Vehicle Damage - 12/29/2020
... VUA and document your coverage verification call as well as the date/time, who you spoke with, and what was confirmed. When asking for their signature, take this opportunity to verbally remind the customer of their responsibility for the vehicle...
Required Job Card Information - 01/03/2020
... required information”. We’ve written about these requirements last year and most of what is required is common sense when it comes to the job card header. One of the requirements that service advisors often miss is ensuring that the correct...
Warranty Analysis - 01/03/2020
... in Global Warranty Management offers numerous tools and resources to do just that. Whether you are a new warranty administrator or a seasoned professional, there are many warranty analysis reports that can provide insight into the warranty processes...
December 2019 Recall Update - 12/02/2019
... The bulletin affects certain 2015-17 Cadillac Escalade, Escalade ESV, 2014-18 Chevrolet Silverado LD, GMC Sierra LD, 2015-18 Chevrolet Suburban, GMC Yukon, Yukon XL, and 2015-19 Chevrolet Tahoe vehicles. Safety Recall N182206310-02: Diesel Engine...
Pre-Repair Authorization - 09/24/2019
... email will go to that email address. Not sure which email address was entered when creating your profile? You can access your profile information within the app at any time and edit or update it. The PRA number must be entered on the warranty transaction...
Variable Diagnostic Time - 08/27/2019
... 2019 edition of the Warranty News, we revisited the concept of variable diagnosis and asked for your input on how your service team handles policy changes/updates. Thanks to those Members that shared their best practices for educating their team on the...
Policies for Engine and Transmission Replacements - 03/22/2021
... time or OLH labor time requests. Include any related CAC case numbers, BQM, or FSE notes and documents, and TAC case if applicable. If a cost comparison worksheet was used, scan and attach it to the transaction. Technicians must document the serial numbers...
Prior to Repair Approvals - 05/25/2022
... (or initials), date, time, and explanation. The date and time approval is given depends on what the approval is for. Some approvals must be made prior to the repair; others are before the transaction is submitted or after the first reject. This article...
Warranty Administration Acronyms - 01/04/2022
... of the puzzle, but can have a significant meaning when noted by the technician on the job card. You may be surprised at how many you may or may not be aware of! 3 C’s --- Complaint (Concern), Cause, Correction 4WD --- Four Wheel Drive AC...
Forum - 04/04/2023
... center and download the PDF and keep it on my desktop for quick access. Ctrl + F and type in your opcode, if it comes up it is not covered unless you do a pre-approval through the empowerment portal. 6430300 Transmitter Battery Replacement 6430320...
Forum - 09/19/2023
... job card information, If you try to go into the empowerment tools it just keeps prompting you for what account you want to use to access it then it dumps you out. Also the search engine in SI does not even function from time to time. As an example...
Adding a line to a claim - 03/01/2024
... notes state as..."Per comments there were 2 shutter failures, and one did not cause the other, you need to submit as 2 separate line.I first submitted the claim as 3.0hr with base 1.5 and OLH 1.5 = 3.0 (it was rejected for OLH, had manager approval,pending)...
Forum - 05/21/2024
Why would you NEED to reprint, except for having a typed concern? If this is an inability to read their writing, then being ledgible is clearly addressed in the P&P and should be handled with the person with poor handwriting skills. As stated, reprints...
Warranty Administrator Tips - 10/25/2023
... making sure the old and new serial numbers are present, the technicians cause and correction documentation is correct, and, when required, there is a cost comparison worksheet attached or documented otherwise on the job card. If there was a pre-approval...
Merry Christmas from jlwarranty - 11/29/2023
... to find the following exciting program features: Warranty News: Read articles online before you receive the newsletter in the mail. Flag articles for quick reference, or access the archives for ones you might have missed. Training Video Library:...
Reject of the Month - January 2024 - 12/26/2023
Error 872: Dongle vehicle data is required for this transaction and not received Error 021: Service Agent exceeded the allowed amount for ZPTI transaction type The owner of a 2015 GMC Sierra brought their vehicle to the service department for review of...
Start the Year Off Strong - 12/26/2023
... resubmit with necessary documentation, and/or seek assistance as needed. Reach out to your WSC Specialist for questions or concerns on any problematic claims, as well as utilizing the tools and resources available within the Warranty Administr...
PET Exceptions - 10/28/2022
... all repairs. After diagnosis, it is a requirement to use the Policy Evaluation Tool to determine what the GM participation (if any) and customer participation (if any) dollar amounts will be. The calculations provided by the PET are based on time and...
New Vehicle Inventory Battery Procedures - 02/28/2023
... vehicles in new vehicle inventory that require attention. It addresses specific vehicles in your dealer inventory that require “Charge 12V Battery Charge”, “Plug in High Voltage Charger,” or “Start and Move.” It is...
Parts Scrapping - 04/25/2023
... in the parts scrapping area? There are a couple of ways, but none are particularly easy. You can create a parts scrapping report in GWM. The report is called “09 Building a Parts Scrapping Report in GWM” that can be found by doing a...
Concern Not Duplicated Labor Operations - 02/26/2024
... for the customer to receive a customer satisfaction survey. A customer who didn’t get what they feel is an issue with their vehicle repaired may not give the dealership a positive response. If your dealership does occasionally use CCND labor...
Forum - 09/29/2022
... the time of write up. This has been a buzz for a while. I think even Scotty Kilmer did a couple of youtube videos on this topic. (my son loves his channel) ...
When to do separate claims? - 01/20/2023
... say for each side you should claim each separately if one did not cause the other to fail. We would keep them together if same LOP used for each. In this case I have a vehicle came in that had an MIL on. Tech pulled codes and found code for the...
Forum - 01/31/2023
... the techs were unhooking both cables, but not removing the bracket to gain access to label to see what it was rated for and just 'guessed'. ...
Forum - 06/17/2022
Do you have the vehicle year/make/model? For the heck of it I went to the resources and used a 2022 Chev Silverado (new) and searched brake, are you referring to the performance brake package? Also, I know when we have to add fluids for any vehicle...
Forum - 07/07/2022
... instructions, the recall needs to be worded properly, period. GM can put it in the newspaper that you don't have to do it but until they change the recall instructions we will do it the way it is written. I have never heard of this sentinel until your...
... required information”. We’ve written about these requirements last year and most of what is required is common sense when it comes to the job card header. One of the requirements that service advisors often miss is ensuring that the correct...
Warranty Analysis - 01/03/2020
... in Global Warranty Management offers numerous tools and resources to do just that. Whether you are a new warranty administrator or a seasoned professional, there are many warranty analysis reports that can provide insight into the warranty processes...
December 2019 Recall Update - 12/02/2019
... The bulletin affects certain 2015-17 Cadillac Escalade, Escalade ESV, 2014-18 Chevrolet Silverado LD, GMC Sierra LD, 2015-18 Chevrolet Suburban, GMC Yukon, Yukon XL, and 2015-19 Chevrolet Tahoe vehicles. Safety Recall N182206310-02: Diesel Engine...
Pre-Repair Authorization - 09/24/2019
... email will go to that email address. Not sure which email address was entered when creating your profile? You can access your profile information within the app at any time and edit or update it. The PRA number must be entered on the warranty transaction...
Variable Diagnostic Time - 08/27/2019
... 2019 edition of the Warranty News, we revisited the concept of variable diagnosis and asked for your input on how your service team handles policy changes/updates. Thanks to those Members that shared their best practices for educating their team on the...
Policies for Engine and Transmission Replacements - 03/22/2021
... time or OLH labor time requests. Include any related CAC case numbers, BQM, or FSE notes and documents, and TAC case if applicable. If a cost comparison worksheet was used, scan and attach it to the transaction. Technicians must document the serial numbers...
Prior to Repair Approvals - 05/25/2022
... (or initials), date, time, and explanation. The date and time approval is given depends on what the approval is for. Some approvals must be made prior to the repair; others are before the transaction is submitted or after the first reject. This article...
Warranty Administration Acronyms - 01/04/2022
... of the puzzle, but can have a significant meaning when noted by the technician on the job card. You may be surprised at how many you may or may not be aware of! 3 C’s --- Complaint (Concern), Cause, Correction 4WD --- Four Wheel Drive AC...
Forum - 04/04/2023
... center and download the PDF and keep it on my desktop for quick access. Ctrl + F and type in your opcode, if it comes up it is not covered unless you do a pre-approval through the empowerment portal. 6430300 Transmitter Battery Replacement 6430320...
Forum - 09/19/2023
... job card information, If you try to go into the empowerment tools it just keeps prompting you for what account you want to use to access it then it dumps you out. Also the search engine in SI does not even function from time to time. As an example...
Adding a line to a claim - 03/01/2024
... notes state as..."Per comments there were 2 shutter failures, and one did not cause the other, you need to submit as 2 separate line.I first submitted the claim as 3.0hr with base 1.5 and OLH 1.5 = 3.0 (it was rejected for OLH, had manager approval,pending)...
Forum - 05/21/2024
Why would you NEED to reprint, except for having a typed concern? If this is an inability to read their writing, then being ledgible is clearly addressed in the P&P and should be handled with the person with poor handwriting skills. As stated, reprints...
Warranty Administrator Tips - 10/25/2023
... making sure the old and new serial numbers are present, the technicians cause and correction documentation is correct, and, when required, there is a cost comparison worksheet attached or documented otherwise on the job card. If there was a pre-approval...
Merry Christmas from jlwarranty - 11/29/2023
... to find the following exciting program features: Warranty News: Read articles online before you receive the newsletter in the mail. Flag articles for quick reference, or access the archives for ones you might have missed. Training Video Library:...
Reject of the Month - January 2024 - 12/26/2023
Error 872: Dongle vehicle data is required for this transaction and not received Error 021: Service Agent exceeded the allowed amount for ZPTI transaction type The owner of a 2015 GMC Sierra brought their vehicle to the service department for review of...
Start the Year Off Strong - 12/26/2023
... resubmit with necessary documentation, and/or seek assistance as needed. Reach out to your WSC Specialist for questions or concerns on any problematic claims, as well as utilizing the tools and resources available within the Warranty Administr...
PET Exceptions - 10/28/2022
... all repairs. After diagnosis, it is a requirement to use the Policy Evaluation Tool to determine what the GM participation (if any) and customer participation (if any) dollar amounts will be. The calculations provided by the PET are based on time and...
New Vehicle Inventory Battery Procedures - 02/28/2023
... vehicles in new vehicle inventory that require attention. It addresses specific vehicles in your dealer inventory that require “Charge 12V Battery Charge”, “Plug in High Voltage Charger,” or “Start and Move.” It is...
Parts Scrapping - 04/25/2023
... in the parts scrapping area? There are a couple of ways, but none are particularly easy. You can create a parts scrapping report in GWM. The report is called “09 Building a Parts Scrapping Report in GWM” that can be found by doing a...
Concern Not Duplicated Labor Operations - 02/26/2024
... for the customer to receive a customer satisfaction survey. A customer who didn’t get what they feel is an issue with their vehicle repaired may not give the dealership a positive response. If your dealership does occasionally use CCND labor...
Forum - 09/29/2022
... the time of write up. This has been a buzz for a while. I think even Scotty Kilmer did a couple of youtube videos on this topic. (my son loves his channel) ...
When to do separate claims? - 01/20/2023
... say for each side you should claim each separately if one did not cause the other to fail. We would keep them together if same LOP used for each. In this case I have a vehicle came in that had an MIL on. Tech pulled codes and found code for the...
Forum - 01/31/2023
... the techs were unhooking both cables, but not removing the bracket to gain access to label to see what it was rated for and just 'guessed'. ...
Forum - 06/17/2022
Do you have the vehicle year/make/model? For the heck of it I went to the resources and used a 2022 Chev Silverado (new) and searched brake, are you referring to the performance brake package? Also, I know when we have to add fluids for any vehicle...
Forum - 07/07/2022
... instructions, the recall needs to be worded properly, period. GM can put it in the newspaper that you don't have to do it but until they change the recall instructions we will do it the way it is written. I have never heard of this sentinel until your...
Forum - 08/17/2022
... in a CA emissions state this causes massive headaches because GM is painfully inconsistent with what is covered and what is not. Basically E is Emission Limited Warranty Coverage E1 is Emission Select State Component Ltd Warranty E2 is Emission Select...
Local rental office not complying with P&P - 07/16/2020
... itself that we didn't "sign" an agreement saying we were aware of that they could charge basically whatever, and two by the help desk that they were unable to get them to lower their rates at this particular store. We had to eat the balance. Now...
Forum - 04/29/2021
The following are a few helpful reference tools for technician time documentation policies: The Required Operating Procedures Bulletin - 04-00-89-015 P&P Article 6.2.5 - Technician Identification and Accounting of Labor Time Remember the following...
Forum - 05/25/2021
What makes this worse is that I'm dealing with this exact issue now myself. I would like to go back in time and educate my advisors and service management because they don't know half of the issue they created by charging forward with this. (without mentioning...
Forum - 08/06/2021
I wouldn't worry on a first service but if the job is over 0.5 it just looks like an obvious screw-up. The rule I generally use is "it has to make sense". Can some guys flat rate stuff? Oh yeah. I have heard lots of things but I still go by if you have...
Forum - 05/01/2018
... manager and if GM pays differently I have an account to push the change to and from. (not sure what you do) Make sure you have your evac and recharge slips to show actual quantity used. cnk, I don't think the new machine prints codes...does it? (I should...
Forum - 04/25/2018
... the Warranty Administration Resource Center) and select "Save Target As..." to save the file to your desktop or folder of your choice on your computer. ...
Forum - 03/08/2019
... the original invoice. Currently I don't worry about signatures on the rental agreements but I know you need a closed agreement to be kept with the documentation. My advisors are required to add a line to the ticket documenting the use of the rental and...
Forum - 04/04/2019
... that have been rerouted from another dealer. Get copies of the delivery invoices, scan them. Have your SM sign each invoice as a repeat repair, scan the job cards. Submit them for GM authorization with the above mentioned documents and an explanation....
Forum - 06/14/2019
It would be parts warranty but you'd better have a good story. Opcode is still restricted and will require WSC approval. They will dump anything over 7,500 miles now unless it is a CSAT or ZPTI.
What Would You Do - 11/19 - 10/23/2019
... replaced while the vehicle owner was out of town with a part from an unknown supplier. How would the dealership get the defective over-the-counter part warrantied if a replacement is not being supplied to the “customer” (i.e. independent...
Forum - 02/07/2020
... voltage before he replaced the switch? Could likely have been resolved by just replacing a fuse. What else was done to identify why the fuse is being blown? This is subject to debit because it makes no sense and the car came back twice more for...
Forum - 02/03/2020
You cannot submit for disable on a customer vehicle. I complained to GM about this issue with the documentation but as usual this was translated from Chinese to English by someone who speaks Korean so it makes absolutely no sense. Just tell the customers...
Forum - 01/17/2020
Should be spelled out in whatever policy you are seeking reimbursement for. You should have completed, signed and dated reimbursement request original invoice for reimbursement receipt showing payment management approval for reimbursement on form We...
Re: PARTS SCRAP LIST - 03/03/2016
I might be a little late on this, but what we started doing at the first of the year was: - make a copy of the first couple pages from the daily transaction summary report (the 'processed transaction summary' section) - cross reference it with the claims...
Forum - 12/15/2016
... which is the program we are using. Im going to go have a chat with my service manager and discuss what you just told me and why it makes sense to leave them open until entered. Is there any benefit of the service department closing the RO? The...
Re: Technician Clock times - 08/04/2016
... of the newsletter has a handy Tech Time Documentation Tips insert that can be distributed to your technicians. It can also be downloaded from the Member's Area home page. Hope this helps! ...
Dealer Installed Parts Warranty Parameters and - 05/18/2016
... mileage? Question #2 - If able to submit customer visit on 05-04-2016 as parts warranty, wouldn't you have to go back to the original replacement on 06-01-2015 @ 262703 miles? My service manager and I are having a disagreement. He states that we...
Forum - 10/12/2017
0590072 is your op code ZPDI you'll have to go to SI to ck LTG for time or your warranty schedule should have it if it's pre-paid to your Dealership
Forum - 09/11/2017
... the leak. It would be nice if the LTG included codes on the labor operation document page of what sort of add ons are allowed like they do with Emissions, Hybrid, Diesel...coverages. *Also check out the GM Labor Operations Add-Ons card in the Resources...
Forum - 12/05/2017
Hi Rebecca-You are correct in submitting for the $25 admin fee on a WPC return request. Bulletin 99-00-89-019 lists all of the requirements for returning parts or job cards for review and line item Q is taken directly from that bulletin. Q. WPC...
Forum - 12/06/2017
... inspection), or other supporting documentation. The explanation must specifically describe what the service manager saw or verified upon inspection or road test. Multiple additional concerns must each contain this approval. The customer must be contacted...
Forum - 05/11/2017
... told that with the new labor operation there is a 2 gallon ceiling and anything over that amount would need GM authorization. The way I calculate it, that would be $12.44, but we've been getting $15.55 (2.5 gallons) with no problems. ...
Forum - 06/06/2017
Go to "Resources" at top of jlwarranty community page then, "Warranty Help Cards" and it's the one titled "GM PDI Time Allowance" ...hope this is what you're looking for and this helps. :]
Re: GMPP CLAIM W/GM 50% PARTICIPATION - 10/13/2011
... might be your easiest option. The rejected line will just hang in limbo, but you'll get paid what you are supposed to. I'm surprised it won't let you correct the first reject to show customer participation amount. I'm sure I've forgotten it before...
... in a CA emissions state this causes massive headaches because GM is painfully inconsistent with what is covered and what is not. Basically E is Emission Limited Warranty Coverage E1 is Emission Select State Component Ltd Warranty E2 is Emission Select...
Local rental office not complying with P&P - 07/16/2020
... itself that we didn't "sign" an agreement saying we were aware of that they could charge basically whatever, and two by the help desk that they were unable to get them to lower their rates at this particular store. We had to eat the balance. Now...
Forum - 04/29/2021
The following are a few helpful reference tools for technician time documentation policies: The Required Operating Procedures Bulletin - 04-00-89-015 P&P Article 6.2.5 - Technician Identification and Accounting of Labor Time Remember the following...
Forum - 05/25/2021
What makes this worse is that I'm dealing with this exact issue now myself. I would like to go back in time and educate my advisors and service management because they don't know half of the issue they created by charging forward with this. (without mentioning...
Forum - 08/06/2021
I wouldn't worry on a first service but if the job is over 0.5 it just looks like an obvious screw-up. The rule I generally use is "it has to make sense". Can some guys flat rate stuff? Oh yeah. I have heard lots of things but I still go by if you have...
Forum - 05/01/2018
... manager and if GM pays differently I have an account to push the change to and from. (not sure what you do) Make sure you have your evac and recharge slips to show actual quantity used. cnk, I don't think the new machine prints codes...does it? (I should...
Forum - 04/25/2018
... the Warranty Administration Resource Center) and select "Save Target As..." to save the file to your desktop or folder of your choice on your computer. ...
Forum - 03/08/2019
... the original invoice. Currently I don't worry about signatures on the rental agreements but I know you need a closed agreement to be kept with the documentation. My advisors are required to add a line to the ticket documenting the use of the rental and...
Forum - 04/04/2019
... that have been rerouted from another dealer. Get copies of the delivery invoices, scan them. Have your SM sign each invoice as a repeat repair, scan the job cards. Submit them for GM authorization with the above mentioned documents and an explanation....
Forum - 06/14/2019
It would be parts warranty but you'd better have a good story. Opcode is still restricted and will require WSC approval. They will dump anything over 7,500 miles now unless it is a CSAT or ZPTI.
What Would You Do - 11/19 - 10/23/2019
... replaced while the vehicle owner was out of town with a part from an unknown supplier. How would the dealership get the defective over-the-counter part warrantied if a replacement is not being supplied to the “customer” (i.e. independent...
Forum - 02/07/2020
... voltage before he replaced the switch? Could likely have been resolved by just replacing a fuse. What else was done to identify why the fuse is being blown? This is subject to debit because it makes no sense and the car came back twice more for...
Forum - 02/03/2020
You cannot submit for disable on a customer vehicle. I complained to GM about this issue with the documentation but as usual this was translated from Chinese to English by someone who speaks Korean so it makes absolutely no sense. Just tell the customers...
Forum - 01/17/2020
Should be spelled out in whatever policy you are seeking reimbursement for. You should have completed, signed and dated reimbursement request original invoice for reimbursement receipt showing payment management approval for reimbursement on form We...
Re: PARTS SCRAP LIST - 03/03/2016
I might be a little late on this, but what we started doing at the first of the year was: - make a copy of the first couple pages from the daily transaction summary report (the 'processed transaction summary' section) - cross reference it with the claims...
Forum - 12/15/2016
... which is the program we are using. Im going to go have a chat with my service manager and discuss what you just told me and why it makes sense to leave them open until entered. Is there any benefit of the service department closing the RO? The...
Re: Technician Clock times - 08/04/2016
... of the newsletter has a handy Tech Time Documentation Tips insert that can be distributed to your technicians. It can also be downloaded from the Member's Area home page. Hope this helps! ...
Dealer Installed Parts Warranty Parameters and - 05/18/2016
... mileage? Question #2 - If able to submit customer visit on 05-04-2016 as parts warranty, wouldn't you have to go back to the original replacement on 06-01-2015 @ 262703 miles? My service manager and I are having a disagreement. He states that we...
Forum - 10/12/2017
0590072 is your op code ZPDI you'll have to go to SI to ck LTG for time or your warranty schedule should have it if it's pre-paid to your Dealership
Forum - 09/11/2017
... the leak. It would be nice if the LTG included codes on the labor operation document page of what sort of add ons are allowed like they do with Emissions, Hybrid, Diesel...coverages. *Also check out the GM Labor Operations Add-Ons card in the Resources...
Forum - 12/05/2017
Hi Rebecca-You are correct in submitting for the $25 admin fee on a WPC return request. Bulletin 99-00-89-019 lists all of the requirements for returning parts or job cards for review and line item Q is taken directly from that bulletin. Q. WPC...
Forum - 12/06/2017
... inspection), or other supporting documentation. The explanation must specifically describe what the service manager saw or verified upon inspection or road test. Multiple additional concerns must each contain this approval. The customer must be contacted...
Forum - 05/11/2017
... told that with the new labor operation there is a 2 gallon ceiling and anything over that amount would need GM authorization. The way I calculate it, that would be $12.44, but we've been getting $15.55 (2.5 gallons) with no problems. ...
Forum - 06/06/2017
Go to "Resources" at top of jlwarranty community page then, "Warranty Help Cards" and it's the one titled "GM PDI Time Allowance" ...hope this is what you're looking for and this helps. :]
Re: GMPP CLAIM W/GM 50% PARTICIPATION - 10/13/2011
... might be your easiest option. The rejected line will just hang in limbo, but you'll get paid what you are supposed to. I'm surprised it won't let you correct the first reject to show customer participation amount. I'm sure I've forgotten it before...
Submitting GMPP Customer's Deductible in ADP, PMT. - 03/05/2014
... Agent/Customer Participation Amount:). I have contacted ADP, GWM, and GMPP, and no one can tell me what the problem, is how to correct it, or how to properly enter the transaction without causing extra work in Accounting. I have also tried, transmitting...
Re: WARRANTY SUPPORT ON NON GM CAR LINES ?? - 09/28/2012
... community does provide an Other Manufacturer's forum for tips and advice from other dealers like yourself, although responses tend to be limited. Please contact us if we can provide additional information. Kristen/jlwarranty...
Re: BATTERTY PRICING - 11/01/2012
Parts is probably costing it out at their cost from their supplier. To get the Warranty Costing you will need the Battery Pricing sheet found in Global Connect in EPIC (Electronic Parts Information). Under the Periodical/Reference Header click the Inquiry...
Re: PART RETURN ADMIN ALLOWANCE - 02/24/2010
[quote] Christalyn: Just a tip be EXTRA careful regarding any cores you need to correct to save yourself from extra work in add crediut again(which means it has to be sent to the WARRANTY CALL CENTER) [/quote] i have my first core to do today....can...
Re: Taking a Poll - 04/13/2010
... cleaning...shuttle driving...customer assistance...paperwork....cashiering..accounts receivable...you name it..ive probably done it... 13.I attended one in February..i believe...learned lots and lots....well worth the money and reccommend anyone who...
Re: Goodwill on Special Policy 07187C - 04/07/2010
Since you're trying to goodwill it I'm assuming the vehicle is past the 80,000 mile cutoff listed in the Special Policy? We were told that once it hits 80,000 as stated in the policy, that was it and not to goodwill clusters over that mileage. If it's...
What Would You Do? 03/08 - 03/14/2008
... time. Submit the claim to Chrysler for payment. OR... 2. Charge the customer a repair fee for whatever the customary shop diagnostic charge is. OR... 3. No charge to the customer. The customer should not be charged for checking or adjusting tire pressure....
Service Management Approvals and Authorizations - 10/21/2024
Service management approval is documented in the form of a signature or initials, date and time that the approval was made, and explanation. This approval indicates management involvement and consent for repairs that fall outside of the predetermined...
Missed Revenue - Shuttles - 03/14/2022
When it comes to revenue in your service department, every dollar counts. Warranty claims processing is a system of codes additional steps, and sometimes infrequent occurrences that involve other departments providing the right information and because...
Warranty Briefs: Air Conditioning - 12/08/2017
... the bulk part number on the job card and entered in the parts field of the transaction. Here's what we'll typically be looking at... Bulk R-134a (typically packaged in a 30 pound package) The amount you'll enter in GWM is 1 for every 1 ounce. Bulk R-1234yf...
Re: Warranty Compliance - 11/26/2008
I say you'd pay the full 1.1 As I recall from J & L workshop GM is vague on time punches except for OLH. Check art. 1.6.2.11 and the OLH section 1.6.2.13. My understanding from the workshop was that as long as there is enough time to cover the diag/reprogramming...
Re: Claim Lost in the Black Hole???? - 10/06/2008
[quote] Mark: Shooting in the dark here--but are you just reopening the claim in WINS e-claims and resubmitting? I wonder if you deleted the original claim from WINS e-Claims and re-enter the whole claim as new if it might make a difference?? Maybe...
Re: HYBRID-TRANS AUX PUMP - 10/01/2008
This should be what you're after: Pump Assembly, Secondary Fluid - Replace OPERATION NUMBER: K6541 LABOR TIME: 1.0 Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis. ADD: 0.0-0.3 --- This...
Memorable Customers - 11/11/2008
... until the last customer retrieved their car that was in service. We had an elderly gentleman that would come in every month for something, whether it was an oil change or factory work. He just loved coming in to see us. He would visit with me at the...
Re: DUAL HEADREST DVD - 10/17/2008
... wire harnesses. HOW did that take your tech all day? Wow! ... LOL! [/quote] This is exactly what my reaction was. After looking at the gm accessories webpage. I still haven't found instructions, but I can not believe there is a time that would...
Re: GMPP RADIOS AND CLUSTERS - 01/27/2009
... calling, they rejected every single one of them. [/quote] Two questions regarding this: 1) what phone number are you calling (is it the Dealer Business Center # ?), and 2)are you including the $25 exchange amount in the net as well as the 40% mark...
Little Tiggers - 12/09/2008
... And it really happened at our dealership. ----------------------------------------------- Thank You Dawn Pentecost of Allan Hornbeck Chevrolet for your story!...
Re: U.B.E.C LABOR OP ??? - 01/07/2009
I think you're looking for: Block Assembly, Wiring Harness Junction - Engine - Replace OPERATION NUMBER: N1730 LABOR TIME: 0.5 Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis. ADD: 0.0-0.3 It's...
Re: Warranty Admin. job description - 12/22/2008
... are actually clocking in/out on jobs, making notes on the RO, getting customer signatures...wow... what progress! There is still room for improvement, but I think we would survive an audit now! In regard to your original question: you are responsible...
Re: Taking a Poll - 06/18/2008
... Advisors, Check through next days appts. for recalls/warranty coverage, Rental Program manager, whatever the Service Mgr. throws at me ;-) 13. Yes, and had in dealership training- Both Excellent! 14. Hourly, plus percentage of warranty time...
Re: AUTHORIZATIONS - 07/31/2008
... THE RO'S GET TO ME. I HAVE GIVEN THEM "CHEAT SHEETS" THAT EXPLAIN EACH AUTHORIZATION CODE AND WHAT THEY SHOULD LOOK AT BEFORE TURNING IN ORDERS. ANY SUGGESTIONS OR WAYS THAT WORK FOR YOU WOULD HELP ME GREATLY. I AM JUST TO THE POINT OF PURE FRUSTRATION...
Re: ACTUAL TIME VS TIME GUIDE TIME - 08/27/2008
... over actual time when time listed was variable such as diag,wiring ect labor ops. [/quote] I would probably flag the same way you do. However, when I first started coding GM claims, we had J&L assist us by submitting the claims. They sent them back...
ROOF MOLDING RESEAL - 12/10/2007
Any help would be great! I have an 06' colorado. Leaking on the right side. Found water to be coming form the right side roof seem. Had to have windshild resealed at the seem. Also sealed the roof seem. Had to refinish the roof seem after it was sealed....
Warr Adm - 09/19/2007
... dealer will be legally responsible if something happens to a vehicle because a recall had not been done when it was at the dealership...in this day of excessive litigation who wants to take the chance! GMVIS is a tool for the service advisors and they...
Administrative Allowance - 09/19/2007
This is what i was just told so i want to check it wit you guys. We dont give the tech. the admin time ( i knew that) we put there time in the regular screen but when we submit the admin time we put the .2/.3/.5 there. Is that true?? I have been looking...
... Agent/Customer Participation Amount:). I have contacted ADP, GWM, and GMPP, and no one can tell me what the problem, is how to correct it, or how to properly enter the transaction without causing extra work in Accounting. I have also tried, transmitting...
Re: WARRANTY SUPPORT ON NON GM CAR LINES ?? - 09/28/2012
... community does provide an Other Manufacturer's forum for tips and advice from other dealers like yourself, although responses tend to be limited. Please contact us if we can provide additional information. Kristen/jlwarranty...
Re: BATTERTY PRICING - 11/01/2012
Parts is probably costing it out at their cost from their supplier. To get the Warranty Costing you will need the Battery Pricing sheet found in Global Connect in EPIC (Electronic Parts Information). Under the Periodical/Reference Header click the Inquiry...
Re: PART RETURN ADMIN ALLOWANCE - 02/24/2010
[quote] Christalyn: Just a tip be EXTRA careful regarding any cores you need to correct to save yourself from extra work in add crediut again(which means it has to be sent to the WARRANTY CALL CENTER) [/quote] i have my first core to do today....can...
Re: Taking a Poll - 04/13/2010
... cleaning...shuttle driving...customer assistance...paperwork....cashiering..accounts receivable...you name it..ive probably done it... 13.I attended one in February..i believe...learned lots and lots....well worth the money and reccommend anyone who...
Re: Goodwill on Special Policy 07187C - 04/07/2010
Since you're trying to goodwill it I'm assuming the vehicle is past the 80,000 mile cutoff listed in the Special Policy? We were told that once it hits 80,000 as stated in the policy, that was it and not to goodwill clusters over that mileage. If it's...
What Would You Do? 03/08 - 03/14/2008
... time. Submit the claim to Chrysler for payment. OR... 2. Charge the customer a repair fee for whatever the customary shop diagnostic charge is. OR... 3. No charge to the customer. The customer should not be charged for checking or adjusting tire pressure....
Service Management Approvals and Authorizations - 10/21/2024
Service management approval is documented in the form of a signature or initials, date and time that the approval was made, and explanation. This approval indicates management involvement and consent for repairs that fall outside of the predetermined...
Missed Revenue - Shuttles - 03/14/2022
When it comes to revenue in your service department, every dollar counts. Warranty claims processing is a system of codes additional steps, and sometimes infrequent occurrences that involve other departments providing the right information and because...
Warranty Briefs: Air Conditioning - 12/08/2017
... the bulk part number on the job card and entered in the parts field of the transaction. Here's what we'll typically be looking at... Bulk R-134a (typically packaged in a 30 pound package) The amount you'll enter in GWM is 1 for every 1 ounce. Bulk R-1234yf...
Re: Warranty Compliance - 11/26/2008
I say you'd pay the full 1.1 As I recall from J & L workshop GM is vague on time punches except for OLH. Check art. 1.6.2.11 and the OLH section 1.6.2.13. My understanding from the workshop was that as long as there is enough time to cover the diag/reprogramming...
Re: Claim Lost in the Black Hole???? - 10/06/2008
[quote] Mark: Shooting in the dark here--but are you just reopening the claim in WINS e-claims and resubmitting? I wonder if you deleted the original claim from WINS e-Claims and re-enter the whole claim as new if it might make a difference?? Maybe...
Re: HYBRID-TRANS AUX PUMP - 10/01/2008
This should be what you're after: Pump Assembly, Secondary Fluid - Replace OPERATION NUMBER: K6541 LABOR TIME: 1.0 Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis. ADD: 0.0-0.3 --- This...
Memorable Customers - 11/11/2008
... until the last customer retrieved their car that was in service. We had an elderly gentleman that would come in every month for something, whether it was an oil change or factory work. He just loved coming in to see us. He would visit with me at the...
Re: DUAL HEADREST DVD - 10/17/2008
... wire harnesses. HOW did that take your tech all day? Wow! ... LOL! [/quote] This is exactly what my reaction was. After looking at the gm accessories webpage. I still haven't found instructions, but I can not believe there is a time that would...
Re: GMPP RADIOS AND CLUSTERS - 01/27/2009
... calling, they rejected every single one of them. [/quote] Two questions regarding this: 1) what phone number are you calling (is it the Dealer Business Center # ?), and 2)are you including the $25 exchange amount in the net as well as the 40% mark...
Little Tiggers - 12/09/2008
... And it really happened at our dealership. ----------------------------------------------- Thank You Dawn Pentecost of Allan Hornbeck Chevrolet for your story!...
Re: U.B.E.C LABOR OP ??? - 01/07/2009
I think you're looking for: Block Assembly, Wiring Harness Junction - Engine - Replace OPERATION NUMBER: N1730 LABOR TIME: 0.5 Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis. ADD: 0.0-0.3 It's...
Re: Warranty Admin. job description - 12/22/2008
... are actually clocking in/out on jobs, making notes on the RO, getting customer signatures...wow... what progress! There is still room for improvement, but I think we would survive an audit now! In regard to your original question: you are responsible...
Re: Taking a Poll - 06/18/2008
... Advisors, Check through next days appts. for recalls/warranty coverage, Rental Program manager, whatever the Service Mgr. throws at me ;-) 13. Yes, and had in dealership training- Both Excellent! 14. Hourly, plus percentage of warranty time...
Re: AUTHORIZATIONS - 07/31/2008
... THE RO'S GET TO ME. I HAVE GIVEN THEM "CHEAT SHEETS" THAT EXPLAIN EACH AUTHORIZATION CODE AND WHAT THEY SHOULD LOOK AT BEFORE TURNING IN ORDERS. ANY SUGGESTIONS OR WAYS THAT WORK FOR YOU WOULD HELP ME GREATLY. I AM JUST TO THE POINT OF PURE FRUSTRATION...
Re: ACTUAL TIME VS TIME GUIDE TIME - 08/27/2008
... over actual time when time listed was variable such as diag,wiring ect labor ops. [/quote] I would probably flag the same way you do. However, when I first started coding GM claims, we had J&L assist us by submitting the claims. They sent them back...
ROOF MOLDING RESEAL - 12/10/2007
Any help would be great! I have an 06' colorado. Leaking on the right side. Found water to be coming form the right side roof seem. Had to have windshild resealed at the seem. Also sealed the roof seem. Had to refinish the roof seem after it was sealed....
Warr Adm - 09/19/2007
... dealer will be legally responsible if something happens to a vehicle because a recall had not been done when it was at the dealership...in this day of excessive litigation who wants to take the chance! GMVIS is a tool for the service advisors and they...
Administrative Allowance - 09/19/2007
This is what i was just told so i want to check it wit you guys. We dont give the tech. the admin time ( i knew that) we put there time in the regular screen but when we submit the admin time we put the .2/.3/.5 there. Is that true?? I have been looking...
Administrative Allowance - 09/19/2007
This is what i was just told so i want to check it wit you guys. We dont give the tech. the admin time ( i knew that) we put there time in the regular screen but when we submit the admin time we put the .2/.3/.5 there. Is that true?? I have been looking...
Forum - 09/19/2007
... for up to 6 months. As new vehicles are to be shipped with the appropriate fluid capacities, I would recommend only charging fluid out when it is necessary, supported and justified by the technician's documentation. The parts department should only...
B5410 - Body - Reseal - 02/15/2008
Here's a dandy (again)! I have been rejected twice by my AVM with a comment "no", B5410 for a 2008 Silverado Labor ST. I submitted with documented times that cover the 4.0 hrs we have into a seam seal leak on the body. My tech has done all the courses...
DISAGREEMENT OF LABOR TIME - 06/03/2008
... PER BULLETIN #07-06-01-012A WHICH PAYS 3.3 ..... MY TECH HAS 7.4HRS (THIS IS THE 2ND ONE WE HAVE DONE & DONT AGREE WITH THE LIMITED AMOUNT OF LABOR TIME TO BE PAID. ----- IS THERE ANY "FORM" OR PERSON TO TALK TO FOR A REVIEW ON THIS TYPE OF REPAIR...
Re: GWM VS ALIGNMENT SPECS IN COMMENTS - 04/05/2010
... it before the scan, then it goes to the file I had created for it. Then, when it is in the file, you can go get it and attach it to the GWM page. Hope this works, if not let me know. I'm going to try it here tomorrow....
Re: GWM VS ALIGNMENT SPECS IN COMMENTS - 04/05/2010
[quote] Brian Curtis: IThen, when it is in the file, you can go get it and attach it to the GWM page. [/quote] I got as far as trying to attach the files to the claim. I can't find an "upload" button to click, only the submit button once you choose...
Re: Parts purchased locally. global pays less. - 05/10/2010
... is a place I can type all that. I have submit at least a dozen of these & they pay every time. What ends up happening is we get the 40% mark up on dealer cost PLUS the difference we paid to get it expedited. The expedited part cost does NOT get mark...
Re: Chrome Wheel Supplier questions - 05/03/2010
... and have to H-route. So far, our specialist hasn't asked for the sublet bill to be attached. If you don't have any way of scanning it in ask them if you could fax a copy. --On a side note, with the ability to "attach" documents to claims I wonder...
Re: GMIN Conversion-Matching Training - 05/11/2010
... you could click on the arrow & choose one of the numbers you had loaded into your system. This would elimintate having to type them every single time you put in a claim. Of course, if you are on DMS interface, you don't really need this feature. However,...
Re: recall for the heated wiper fluid - 06/16/2010
... a $100 USD/$105 CDN check to the customer as compensation for the loss of this feature. It doesn't specify WHEN this has to be done, just "after performing the procedure. Any thoughts? ...
Re: Global Warranty and ADP users - 03/05/2010
Just wondered what other ADP users are doing for your warranty printouts. I have been going into RMT and printing out the warranty claim info, but if you put the warranty info in the warranty window in PMT it has most all the info already there when...
Re: DMA Authorization Form - 12/15/2010
... Service Management Template) Fill in the blanks and send it back by email. This is the third time doing this for this R-O! My initial submission was in Pending for three weeks until I discovered the Service Expert assigned to us was no longer with the...
Re: TROUBLE WITH THE TIRE PROCESS - 06/25/2010
... Unit in the drop down field & click search. This will bring up all pre-authorization numbers you have for your dealership. Select the correct one & go forward with the regular claim. Essentially, using this will bypass regular warranty and will...
Re: HVAC ODOR - 07/01/2010
... systems analysis in the past for leak testing..pays .3 and extra for evac and recharge..i probably would have done the same thing not paying him .its very humid here in louisiana too [/quote] If there had been an actual concern with the air conditioning,...
Re: Monday morning brain fog-- goodwill question - 03/25/2009
... of bulletin won't pull up in SI quite yet-seems to lag a day behind the message. [/quote] What about repairs that were initiated prior to this message? We have an RO that was opened 3/13 and the bulletin update is 3/20. ...
Re: PROTECTIVE FILM - LABOR OP NEEDED - 03/16/2009
I think you're looking for this: Body Panel Paint Protector Replacement OPERATION NUMBER: B7012 LABOR TIME: 0.3 To Replace Each Additional ADD: 0.3 I'm fairly sure this is what I've used before.
WILL WE SURVIVE???? - 04/27/2009
I WAS JUST CHECKING TO SEE HOW EVERYONE WAS DOING. I SAW TODAY ON THE NEWS ABOUT GM LOSING PONTIAC AND ALL THE DEALERSHIPS AND PLANTS CLOSING DOWN. WE ARE STAYING "STEADY", THE 13 TECHS AT OUR DEALERSHIP ARE ALL GETTING BETWEEN 40-50 HOURS PER WEEK SO...
Why Customers Should Not Be Allowed In The Service Area - 06/26/2009
... air, and starts to work. Meanwhile our little lady wakes up and decides to go back to the lounge. (You got it). She opens the door steps out and falls to the floor. Our mechanic runs over to help her up and she hits her head on the opened door. Asking...
Re: OLD RECALL #07217 - 06/19/2009
The recall document states that "courtesy transportation is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranty. The availability of courtesy transportation to customers whose...
Help finding opcode for G8 - 07/21/2009
... After looking at it again, I saw Engine Code W doesn't have the CS balancer as a choice. What would the nearest opcode be on this one? It's not J0680 primary accessory drive tensioner, it rejected for part not compatible to labor op. Any help would...
Re: Global Warranty Management - 10/14/2009
Where would I find this document? Thanks! [quote] Rhonda: YOU MAY WANT TO PRINT OUT .... G_0000036855 GLOBAL WARRANTY MANAGEMENT SYSTEM DEPLOYMENT AND TRAINING --- IT HAS ALOT OF INFO, DOESNT SAY "HOW LONG" THE TRAINING TAKES BUT GIVES ALITTLE MORE...
PIT4816A Question - 12/10/2009
... or put them under one & have good notes? For some reason this is stumping me today. Any help would be appreciated, thanks! Oh and a suggestion to GM- why don't you put a time and/or opcode on the PIP's & PIT's?...
Re: TECHNICIAN VS MNGR: CLARIFICATION ON TIME - 12/29/2009
HE DOES HAVE SEPARATE TIME FLAGS FOR THE LEAK DOWN AND BROKEN BOLTS.... SO WOULD YOU CODE THIS AS THE --- J0518 6.2 PLUS WITH OLH .5 LEAK DOWN / 1.2 BOLTS = 7.9 EVEN THOUGH HE ONLY ACTUALLY HAS 5.8 ON THE RO **OR** JUST THE 6.2
Re: Global Warranty Management - 01/13/2010
Being on the west coast, we in Washington will be among the last to enter the fray.... I've done the 13 hrs of training, but that was way back when all this was originally announced. I have started over with all the new up-dated training and have made...
Process for over the counter parts - 11/09/2012
Please excuse if this seems like a dumb question. I have been told that when an outside repair facility does an over the counter parts exchange (part only) that a Job Card does not need to be opened and that I can just enter all of my info from the Parts...
This is what i was just told so i want to check it wit you guys. We dont give the tech. the admin time ( i knew that) we put there time in the regular screen but when we submit the admin time we put the .2/.3/.5 there. Is that true?? I have been looking...
Forum - 09/19/2007
... for up to 6 months. As new vehicles are to be shipped with the appropriate fluid capacities, I would recommend only charging fluid out when it is necessary, supported and justified by the technician's documentation. The parts department should only...
B5410 - Body - Reseal - 02/15/2008
Here's a dandy (again)! I have been rejected twice by my AVM with a comment "no", B5410 for a 2008 Silverado Labor ST. I submitted with documented times that cover the 4.0 hrs we have into a seam seal leak on the body. My tech has done all the courses...
DISAGREEMENT OF LABOR TIME - 06/03/2008
... PER BULLETIN #07-06-01-012A WHICH PAYS 3.3 ..... MY TECH HAS 7.4HRS (THIS IS THE 2ND ONE WE HAVE DONE & DONT AGREE WITH THE LIMITED AMOUNT OF LABOR TIME TO BE PAID. ----- IS THERE ANY "FORM" OR PERSON TO TALK TO FOR A REVIEW ON THIS TYPE OF REPAIR...
Re: GWM VS ALIGNMENT SPECS IN COMMENTS - 04/05/2010
... it before the scan, then it goes to the file I had created for it. Then, when it is in the file, you can go get it and attach it to the GWM page. Hope this works, if not let me know. I'm going to try it here tomorrow....
Re: GWM VS ALIGNMENT SPECS IN COMMENTS - 04/05/2010
[quote] Brian Curtis: IThen, when it is in the file, you can go get it and attach it to the GWM page. [/quote] I got as far as trying to attach the files to the claim. I can't find an "upload" button to click, only the submit button once you choose...
Re: Parts purchased locally. global pays less. - 05/10/2010
... is a place I can type all that. I have submit at least a dozen of these & they pay every time. What ends up happening is we get the 40% mark up on dealer cost PLUS the difference we paid to get it expedited. The expedited part cost does NOT get mark...
Re: Chrome Wheel Supplier questions - 05/03/2010
... and have to H-route. So far, our specialist hasn't asked for the sublet bill to be attached. If you don't have any way of scanning it in ask them if you could fax a copy. --On a side note, with the ability to "attach" documents to claims I wonder...
Re: GMIN Conversion-Matching Training - 05/11/2010
... you could click on the arrow & choose one of the numbers you had loaded into your system. This would elimintate having to type them every single time you put in a claim. Of course, if you are on DMS interface, you don't really need this feature. However,...
Re: recall for the heated wiper fluid - 06/16/2010
... a $100 USD/$105 CDN check to the customer as compensation for the loss of this feature. It doesn't specify WHEN this has to be done, just "after performing the procedure. Any thoughts? ...
Re: Global Warranty and ADP users - 03/05/2010
Just wondered what other ADP users are doing for your warranty printouts. I have been going into RMT and printing out the warranty claim info, but if you put the warranty info in the warranty window in PMT it has most all the info already there when...
Re: DMA Authorization Form - 12/15/2010
... Service Management Template) Fill in the blanks and send it back by email. This is the third time doing this for this R-O! My initial submission was in Pending for three weeks until I discovered the Service Expert assigned to us was no longer with the...
Re: TROUBLE WITH THE TIRE PROCESS - 06/25/2010
... Unit in the drop down field & click search. This will bring up all pre-authorization numbers you have for your dealership. Select the correct one & go forward with the regular claim. Essentially, using this will bypass regular warranty and will...
Re: HVAC ODOR - 07/01/2010
... systems analysis in the past for leak testing..pays .3 and extra for evac and recharge..i probably would have done the same thing not paying him .its very humid here in louisiana too [/quote] If there had been an actual concern with the air conditioning,...
Re: Monday morning brain fog-- goodwill question - 03/25/2009
... of bulletin won't pull up in SI quite yet-seems to lag a day behind the message. [/quote] What about repairs that were initiated prior to this message? We have an RO that was opened 3/13 and the bulletin update is 3/20. ...
Re: PROTECTIVE FILM - LABOR OP NEEDED - 03/16/2009
I think you're looking for this: Body Panel Paint Protector Replacement OPERATION NUMBER: B7012 LABOR TIME: 0.3 To Replace Each Additional ADD: 0.3 I'm fairly sure this is what I've used before.
WILL WE SURVIVE???? - 04/27/2009
I WAS JUST CHECKING TO SEE HOW EVERYONE WAS DOING. I SAW TODAY ON THE NEWS ABOUT GM LOSING PONTIAC AND ALL THE DEALERSHIPS AND PLANTS CLOSING DOWN. WE ARE STAYING "STEADY", THE 13 TECHS AT OUR DEALERSHIP ARE ALL GETTING BETWEEN 40-50 HOURS PER WEEK SO...
Why Customers Should Not Be Allowed In The Service Area - 06/26/2009
... air, and starts to work. Meanwhile our little lady wakes up and decides to go back to the lounge. (You got it). She opens the door steps out and falls to the floor. Our mechanic runs over to help her up and she hits her head on the opened door. Asking...
Re: OLD RECALL #07217 - 06/19/2009
The recall document states that "courtesy transportation is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranty. The availability of courtesy transportation to customers whose...
Help finding opcode for G8 - 07/21/2009
... After looking at it again, I saw Engine Code W doesn't have the CS balancer as a choice. What would the nearest opcode be on this one? It's not J0680 primary accessory drive tensioner, it rejected for part not compatible to labor op. Any help would...
Re: Global Warranty Management - 10/14/2009
Where would I find this document? Thanks! [quote] Rhonda: YOU MAY WANT TO PRINT OUT .... G_0000036855 GLOBAL WARRANTY MANAGEMENT SYSTEM DEPLOYMENT AND TRAINING --- IT HAS ALOT OF INFO, DOESNT SAY "HOW LONG" THE TRAINING TAKES BUT GIVES ALITTLE MORE...
PIT4816A Question - 12/10/2009
... or put them under one & have good notes? For some reason this is stumping me today. Any help would be appreciated, thanks! Oh and a suggestion to GM- why don't you put a time and/or opcode on the PIP's & PIT's?...
Re: TECHNICIAN VS MNGR: CLARIFICATION ON TIME - 12/29/2009
HE DOES HAVE SEPARATE TIME FLAGS FOR THE LEAK DOWN AND BROKEN BOLTS.... SO WOULD YOU CODE THIS AS THE --- J0518 6.2 PLUS WITH OLH .5 LEAK DOWN / 1.2 BOLTS = 7.9 EVEN THOUGH HE ONLY ACTUALLY HAS 5.8 ON THE RO **OR** JUST THE 6.2
Re: Global Warranty Management - 01/13/2010
Being on the west coast, we in Washington will be among the last to enter the fray.... I've done the 13 hrs of training, but that was way back when all this was originally announced. I have started over with all the new up-dated training and have made...
Process for over the counter parts - 11/09/2012
Please excuse if this seems like a dumb question. I have been told that when an outside repair facility does an over the counter parts exchange (part only) that a Job Card does not need to be opened and that I can just enter all of my info from the Parts...
TRANSMISSION LABOR CODES THAT REQUIRE A FLUSH CODE - 08/22/2012
... list of transmission labor codes that require a flush code? Is it necessary to flush the cooler if you are just doing a torque converter seal replacement? TSB 02-07-30-052H has two contadictory statements. under the flow/flush test procedure it states...
January Warranty Analysis Report - 02/28/2013
... GM put out a message this morning- G_0000160129 saying they are now available, however the link doesn't show in GWM. DBC was no help and had no information at all (Big Surprise!! LOL) Just wondered if anyone is able to get their's yet. The message...
Re: What would you do? - 07/26/2012
I would stop stressing for one. This decision was made by your service manager and the DVM. Its out of your hands as a warranty admin. Let them figure it out. And if GM doesn't pay then your dealership will have to eat it. Theres no more that you can...
Re: POSTING TIME PUNCHES IN - 07/18/2012
... each job but it is not legally required. [/quote] I think you mis-understood my question: its not what the tech is doing - it is what is being punched in computer as the tech time (each individual time flag punch vs 1-lump sum total being punched thru...
Re: What Would You Do - 02/14 - 07/07/2014
... turbocharger replace and finally, engine replace. Each of the lines was submitted with extensive documentation, all associated parts and labour. The claim was accepted in its entirety. The second transaction was also submitted with three separate lines...
Re: closest to labor ops - 08/12/2014
... for the technician to time document each line on the job card independently. Depending on your dealership's empowerment level for OLH - it may be necessary to route the transaction for review....
Re: Does this bother anyone else? - 12/03/2013
[quote] hdonnert: I would say that if your advisors where calling there customers after they completed and finalize there repair orders then I'm in. But as many calls as I get for updates I would have to say I'm out. This app helps me not to micro manage...
These recalls are killing me! - 03/31/2014
So, we have a new GM who wants all of these Silverado inspections done....however they are not on the VIS yet. Normally, we do nothing unless it is on the VIS. Is anyone else performing them prior to being there They were on the attached list)? Also,...
I think I just might snap.... - 04/02/2013
... to our bodyshop and paid to have them installed. Of course neither of those departments told me what had happened so I could have back then submit for an I op code. ugh.... now,(about a month after the purchase and install) the bodyshop opens a repair...
Re: could go either way, I'm on the fence.... - 03/06/2013
... use the Concern Not Duplicated with notes in the comments. Didn't actually do a reprogram, and would need a reprogram code if using that labor op. I love these PIP's that have the tech do odd things and don't give a labor op. This one is even better...
Service Call - 11/21/2011
... him and there is no failed part. Service manager says we could get paid for these. I say that's what Roadside Assistance is for, and that we can NOT get paid for this. He claims that since Roadside Assistance takes too long, the customers are able...
I op codes - 08/31/2011
Need some clarification:) With PDI's, accessories are done as Z6998. When exactly would it be correct to use these op codes? Could I get a scenario? I just read the Warranty in Review for July/August and it prompted this question. I just want to make...
Re: OVER COUNTER TRANSMISSION / LABOR OP VS COMP CODE - 05/24/2011
... it would depend... perhaps Module-damaged/cracked? You don't really have any way of knowing what caused it to fail do you? Have you called DBC yet? Did you create a pre-authorization? That may be the problem. Need more info to help. Also, don't transmission...
Re: NAV DISC - 03/23/2011
I havent tried putting the cost of the disc in net yet. I may just h route it.I dont think it was done correctly. But if i just run the labor who pays for the disc?
Re: Flywheel Housing Seal opcode - 03/30/2011
... not much further in (to take you to 6.9) and you have 2.0 olh for extended diagnosis if needed- what exactly what the tech doing during the other 13.7 hours? This is way more than just the difference between customer pay and warranty. Was the wrong...
Re: 2012 PDI TIMES - 11/22/2011
Don't forget...the 2012 PDI Chart is posted within the Resources tab under Warranty Help Cards in the Member's Area! Downloadable...free! Kristen / jlwarranty
CURIOUS ABOUT PAY - 12/19/2011
I AM CURIOUS AND I DON'T WANT TO MAKE ANYONE UNCOMFORTABLE... BUT WHAT IS THE AVERAGE PAY SCALE FOR A WARRANTY ADMINISTRATOR? EVERY WARRANTY MEETING I ATTEND SKIRTS AROUND THE EDGE OF THIS TOPIC AND ALL I HAVE DISCOVERED IS THAT I MAKE A LOT LESS THAN...
CURIOUS ABOUT PAY - 12/19/2011
I AM CURIOUS AND I DON'T WANT TO MAKE ANYONE UNCOMFORTABLE... BUT WHAT IS THE AVERAGE PAY SCALE FOR A WARRANTY ADMINISTRATOR? EVERY WARRANTY MEETING I ATTEND SKIRTS AROUND THE EDGE OF THIS TOPIC AND ALL I HAVE DISCOVERED IS THAT I MAKE A LOT LESS THAN...
Re: Late Transaction Summary Report? - 03/02/2012
... claims,But nothing for yeaterday..Blah [/quote] Let's hope this isn't going to be a trend. I don't like to get behind, and this type of work piles up quickly if left unattended. Kind of like my laundry. Leave one stupid sock in the hamper and in...
Rust through perforation repairs - 02/27/2012
... straight time (ST) in the Other Labor Hours column and appropriate authorization is required. So what is the guideline for extensive? One tech might not feel like repairing a few pinholes, and another might want to slap a 1/2 gallon of "mud" on and...
Re: LABOR ONLY OPS AND LABOR DEPENDANCY FIELD - 04/26/2012
I recently submitted a wiring repair, and entered the document # in the "Document ID" field. I inadvertently failed to enter any coordinates from the grid, and the system said "Accepted", anyway. Also, the bulletin describing the "Wiring Repair" stated...
Re: WPC returns - 05/11/2012
... days equals FULL TIME. Sounds like they don't want to shell out benefits..... that stinks. What state are you in? What are the state employment definitions? ...
Forum - 06/06/2017
Recommend documenting the situation on the job card - repair previously performed at another dealership on 4/1/2017 with service management authorization. Supporting documentation may include a copy of the "View Vehicle Transaction History Detail" from...
Forum - 05/25/2017
...
Forum - 07/14/2017
... remains a Best Practice to document the use of a closest to labor operation - as many of you currently are doing. Service management is not required to authorize transactions with closest to operations. ...
... list of transmission labor codes that require a flush code? Is it necessary to flush the cooler if you are just doing a torque converter seal replacement? TSB 02-07-30-052H has two contadictory statements. under the flow/flush test procedure it states...
January Warranty Analysis Report - 02/28/2013
... GM put out a message this morning- G_0000160129 saying they are now available, however the link doesn't show in GWM. DBC was no help and had no information at all (Big Surprise!! LOL) Just wondered if anyone is able to get their's yet. The message...
Re: What would you do? - 07/26/2012
I would stop stressing for one. This decision was made by your service manager and the DVM. Its out of your hands as a warranty admin. Let them figure it out. And if GM doesn't pay then your dealership will have to eat it. Theres no more that you can...
Re: POSTING TIME PUNCHES IN - 07/18/2012
... each job but it is not legally required. [/quote] I think you mis-understood my question: its not what the tech is doing - it is what is being punched in computer as the tech time (each individual time flag punch vs 1-lump sum total being punched thru...
Re: What Would You Do - 02/14 - 07/07/2014
... turbocharger replace and finally, engine replace. Each of the lines was submitted with extensive documentation, all associated parts and labour. The claim was accepted in its entirety. The second transaction was also submitted with three separate lines...
Re: closest to labor ops - 08/12/2014
... for the technician to time document each line on the job card independently. Depending on your dealership's empowerment level for OLH - it may be necessary to route the transaction for review....
Re: Does this bother anyone else? - 12/03/2013
[quote] hdonnert: I would say that if your advisors where calling there customers after they completed and finalize there repair orders then I'm in. But as many calls as I get for updates I would have to say I'm out. This app helps me not to micro manage...
These recalls are killing me! - 03/31/2014
So, we have a new GM who wants all of these Silverado inspections done....however they are not on the VIS yet. Normally, we do nothing unless it is on the VIS. Is anyone else performing them prior to being there They were on the attached list)? Also,...
I think I just might snap.... - 04/02/2013
... to our bodyshop and paid to have them installed. Of course neither of those departments told me what had happened so I could have back then submit for an I op code. ugh.... now,(about a month after the purchase and install) the bodyshop opens a repair...
Re: could go either way, I'm on the fence.... - 03/06/2013
... use the Concern Not Duplicated with notes in the comments. Didn't actually do a reprogram, and would need a reprogram code if using that labor op. I love these PIP's that have the tech do odd things and don't give a labor op. This one is even better...
Service Call - 11/21/2011
... him and there is no failed part. Service manager says we could get paid for these. I say that's what Roadside Assistance is for, and that we can NOT get paid for this. He claims that since Roadside Assistance takes too long, the customers are able...
I op codes - 08/31/2011
Need some clarification:) With PDI's, accessories are done as Z6998. When exactly would it be correct to use these op codes? Could I get a scenario? I just read the Warranty in Review for July/August and it prompted this question. I just want to make...
Re: OVER COUNTER TRANSMISSION / LABOR OP VS COMP CODE - 05/24/2011
... it would depend... perhaps Module-damaged/cracked? You don't really have any way of knowing what caused it to fail do you? Have you called DBC yet? Did you create a pre-authorization? That may be the problem. Need more info to help. Also, don't transmission...
Re: NAV DISC - 03/23/2011
I havent tried putting the cost of the disc in net yet. I may just h route it.I dont think it was done correctly. But if i just run the labor who pays for the disc?
Re: Flywheel Housing Seal opcode - 03/30/2011
... not much further in (to take you to 6.9) and you have 2.0 olh for extended diagnosis if needed- what exactly what the tech doing during the other 13.7 hours? This is way more than just the difference between customer pay and warranty. Was the wrong...
Re: 2012 PDI TIMES - 11/22/2011
Don't forget...the 2012 PDI Chart is posted within the Resources tab under Warranty Help Cards in the Member's Area! Downloadable...free! Kristen / jlwarranty
CURIOUS ABOUT PAY - 12/19/2011
I AM CURIOUS AND I DON'T WANT TO MAKE ANYONE UNCOMFORTABLE... BUT WHAT IS THE AVERAGE PAY SCALE FOR A WARRANTY ADMINISTRATOR? EVERY WARRANTY MEETING I ATTEND SKIRTS AROUND THE EDGE OF THIS TOPIC AND ALL I HAVE DISCOVERED IS THAT I MAKE A LOT LESS THAN...
CURIOUS ABOUT PAY - 12/19/2011
I AM CURIOUS AND I DON'T WANT TO MAKE ANYONE UNCOMFORTABLE... BUT WHAT IS THE AVERAGE PAY SCALE FOR A WARRANTY ADMINISTRATOR? EVERY WARRANTY MEETING I ATTEND SKIRTS AROUND THE EDGE OF THIS TOPIC AND ALL I HAVE DISCOVERED IS THAT I MAKE A LOT LESS THAN...
Re: Late Transaction Summary Report? - 03/02/2012
... claims,But nothing for yeaterday..Blah [/quote] Let's hope this isn't going to be a trend. I don't like to get behind, and this type of work piles up quickly if left unattended. Kind of like my laundry. Leave one stupid sock in the hamper and in...
Rust through perforation repairs - 02/27/2012
... straight time (ST) in the Other Labor Hours column and appropriate authorization is required. So what is the guideline for extensive? One tech might not feel like repairing a few pinholes, and another might want to slap a 1/2 gallon of "mud" on and...
Re: LABOR ONLY OPS AND LABOR DEPENDANCY FIELD - 04/26/2012
I recently submitted a wiring repair, and entered the document # in the "Document ID" field. I inadvertently failed to enter any coordinates from the grid, and the system said "Accepted", anyway. Also, the bulletin describing the "Wiring Repair" stated...
Re: WPC returns - 05/11/2012
... days equals FULL TIME. Sounds like they don't want to shell out benefits..... that stinks. What state are you in? What are the state employment definitions? ...
Forum - 06/06/2017
Recommend documenting the situation on the job card - repair previously performed at another dealership on 4/1/2017 with service management authorization. Supporting documentation may include a copy of the "View Vehicle Transaction History Detail" from...
Forum - 05/25/2017
...
Forum - 07/14/2017
... remains a Best Practice to document the use of a closest to labor operation - as many of you currently are doing. Service management is not required to authorize transactions with closest to operations. ...
Forum - 06/22/2017
... you have paid for repairs"...if she did not have work done, she didn't pay for repairs??? I would guess she's not eligible. Per 15824 Letter to Customer: Reimbursement: If you have paid for repairs for the condition described in this letter,...
Forum - 03/27/2017
... based diagnostics has been completed. Management authorization and separate/unique on/off time documentation is required. Consequential damage: when a single separate component fails and damages another component(s). The labor operation claimed reflects...
What Would You Do - 01/18 - 12/27/2017
... reviewed and rejected with comments stating that the straight time request was non-compliant.How would you proceed with this transaction?...
DBC Frustration... - 02/08/2018
... but I pulled up a picture and went to repair instructions, in SI, and found the trim. The drop-down was in top right corner, taking me straight to labor op. I submit claim and get a incompatible part rejection. I contacted them, because I was sure it...
Forum - 02/09/2018
My warranty admin did this for me when I was a tech and it helped both of us. It helped me know what to look for and document and it made coding a breeze for her. Now that I'm in that position I did the same thing recently with all my techs and...
Forum - 02/09/2018
... claim it. I did some searching and asked WSC but never got an answer on record keeping. Based on what I have found it isn't required other than to document on the job card that it was done and whether it was 1 way or 2 way....
Forum - 02/14/2018
Service P & P Article 3.2.9: All standard warranty and policy repair time must be documented on the technician's time ticket by job card. This includes the job card number and technician ID, along with the actual date and start and stop time(s) while...
Forum - 09/25/2017
... damage. If that is the case, recommend submitting with the wire to wire repair operation, documenting that the wiring was the causal part in the causal part description field. Claim labor to replace the BCM in OLH, documenting consequential damage....
Re: Proper Clock Time by technicians - 07/20/2016
... an "umbrella" best practice scenario, beyond GM's stated policy. Community Members: please offer your electronic time documentation best practices (including which DMS provider your dealership utilizes)! Thanks everyone! Kristen ...
What Would You Do - 09/16 - 08/24/2016
... customer pay and was closed as warranty. The administrator noted that management authorization was documented to authorize the change from customer pay to warranty, as well as approval for adding a warranty repair to the transaction (since the water...
Forum - 09/26/2016
... member that uploads a photo. We are looking for success stories. How has this contest helped at your dealership? Has time punch documentation improved? Share your success story in this forum....
Forum - 10/26/2016
... the 15 digit code invalid. The code still prints and doesn't have any of the letters that would make it invalid...My problem with this is, how would I know that? ...
Forum - 10/25/2016
... after seeing the signs up. I think it helped them to realize we are not the only dealership doing time stamp and trying to get it done correct. The techs did and have asked more questions about clocking to reassure them they are on the right p...
Forum - 02/14/2017
... for instance when we enter information on a recall there is always a break down at the bottom what kind of claim it is, what it pays and how that is broken down and what parts are okay to claim. there is a real lack of information for something...
What Would You Do - 02/16 - 02/02/2016
... experienced the issue with the HVAC system blowing either full hot or cold, with no regard to what the temperature setting was at. On this visit the technician was able to pull a code supporting the failure of the mode actuator. The technician ordered...
"Added Operation" Requirement gone from Policies and Procedures? - 11/21/2014
... be written with the statement "Added Operation". Also, in the warranty seminar I attended in June, Donna (I can't remember her last name) said all add lines must state "added operation". If I recall she even had a slide up on the screen and referred...
Re: Closest Available Labor Operation - 07/14/2015
tweiss: I would be curious to know what the broken fasteners are? They were the bolts that fasten the lamp to the bracket. I was told they get over-torqued at the factory which leads to them snapping. This is what happened. I'm just having a problem...
Re: PDI EXTRAS? - 07/22/2015
... for PDI fluid adds (washer fluid, for example) vs the auto paid PDI amount. I imagine that you are only claiming fluid adds when your technician has them documented on the job card as being added at time of PDI, as per policy. Rather than simply adding...
Forum - 01/17/2020
I hold my advisors responsible to retrieve it during write up along with the current mileage. That is who should be doing it because it is part of the presentation to the client. If it is too high the advisor should "advise" them to come back later, if...
Forum - 01/17/2020
I pull the ticket, copy all the required documents, submit in Global for the Admin fees (and core if applicable), Generate the packing slips and hand them over to parts. My parts guy gets the parts from retention and puts the documents in, tapes them...
Forum - 02/03/2020
... diagnosis, repair, and possible other hours due to difficulty you have to break it up as they would on a repair. These are basically time studies that we are doing for GM. I tell my guys when running straight time to be sure and isolate the punch...
Forum - 02/03/2020
... very long and I can spot stuff that no one else would notice. Plus when I make a mistake I know what I did wrong! ...
Forum - 02/28/2020
... store has one and we use him sometimes. We are just getting the shuttle and applying it towards what we spend on Uber/Lyft. If the advisors document it properly, that is....
Forum - 03/25/2020
Refer to P&P Article 6.5 Supporting Documentation: Service Agent is responsible to assure that all information is properly documented and accessible. Records must be retained for a minimum of 24 months from date of payment. Records (where applicable)...
Forum - 10/16/2019
Scenario 1: parts and OLH to the cylinder head, assuming the cause of failure is the same. There would be some overlap so the second head should be based solely on punch time Scenario 2: Both rotors are serviced on one line using the base time and add...
... you have paid for repairs"...if she did not have work done, she didn't pay for repairs??? I would guess she's not eligible. Per 15824 Letter to Customer: Reimbursement: If you have paid for repairs for the condition described in this letter,...
Forum - 03/27/2017
... based diagnostics has been completed. Management authorization and separate/unique on/off time documentation is required. Consequential damage: when a single separate component fails and damages another component(s). The labor operation claimed reflects...
What Would You Do - 01/18 - 12/27/2017
... reviewed and rejected with comments stating that the straight time request was non-compliant.How would you proceed with this transaction?...
DBC Frustration... - 02/08/2018
... but I pulled up a picture and went to repair instructions, in SI, and found the trim. The drop-down was in top right corner, taking me straight to labor op. I submit claim and get a incompatible part rejection. I contacted them, because I was sure it...
Forum - 02/09/2018
My warranty admin did this for me when I was a tech and it helped both of us. It helped me know what to look for and document and it made coding a breeze for her. Now that I'm in that position I did the same thing recently with all my techs and...
Forum - 02/09/2018
... claim it. I did some searching and asked WSC but never got an answer on record keeping. Based on what I have found it isn't required other than to document on the job card that it was done and whether it was 1 way or 2 way....
Forum - 02/14/2018
Service P & P Article 3.2.9: All standard warranty and policy repair time must be documented on the technician's time ticket by job card. This includes the job card number and technician ID, along with the actual date and start and stop time(s) while...
Forum - 09/25/2017
... damage. If that is the case, recommend submitting with the wire to wire repair operation, documenting that the wiring was the causal part in the causal part description field. Claim labor to replace the BCM in OLH, documenting consequential damage....
Re: Proper Clock Time by technicians - 07/20/2016
... an "umbrella" best practice scenario, beyond GM's stated policy. Community Members: please offer your electronic time documentation best practices (including which DMS provider your dealership utilizes)! Thanks everyone! Kristen ...
What Would You Do - 09/16 - 08/24/2016
... customer pay and was closed as warranty. The administrator noted that management authorization was documented to authorize the change from customer pay to warranty, as well as approval for adding a warranty repair to the transaction (since the water...
Forum - 09/26/2016
... member that uploads a photo. We are looking for success stories. How has this contest helped at your dealership? Has time punch documentation improved? Share your success story in this forum....
Forum - 10/26/2016
... the 15 digit code invalid. The code still prints and doesn't have any of the letters that would make it invalid...My problem with this is, how would I know that? ...
Forum - 10/25/2016
... after seeing the signs up. I think it helped them to realize we are not the only dealership doing time stamp and trying to get it done correct. The techs did and have asked more questions about clocking to reassure them they are on the right p...
Forum - 02/14/2017
... for instance when we enter information on a recall there is always a break down at the bottom what kind of claim it is, what it pays and how that is broken down and what parts are okay to claim. there is a real lack of information for something...
What Would You Do - 02/16 - 02/02/2016
... experienced the issue with the HVAC system blowing either full hot or cold, with no regard to what the temperature setting was at. On this visit the technician was able to pull a code supporting the failure of the mode actuator. The technician ordered...
"Added Operation" Requirement gone from Policies and Procedures? - 11/21/2014
... be written with the statement "Added Operation". Also, in the warranty seminar I attended in June, Donna (I can't remember her last name) said all add lines must state "added operation". If I recall she even had a slide up on the screen and referred...
Re: Closest Available Labor Operation - 07/14/2015
tweiss: I would be curious to know what the broken fasteners are? They were the bolts that fasten the lamp to the bracket. I was told they get over-torqued at the factory which leads to them snapping. This is what happened. I'm just having a problem...
Re: PDI EXTRAS? - 07/22/2015
... for PDI fluid adds (washer fluid, for example) vs the auto paid PDI amount. I imagine that you are only claiming fluid adds when your technician has them documented on the job card as being added at time of PDI, as per policy. Rather than simply adding...
Forum - 01/17/2020
I hold my advisors responsible to retrieve it during write up along with the current mileage. That is who should be doing it because it is part of the presentation to the client. If it is too high the advisor should "advise" them to come back later, if...
Forum - 01/17/2020
I pull the ticket, copy all the required documents, submit in Global for the Admin fees (and core if applicable), Generate the packing slips and hand them over to parts. My parts guy gets the parts from retention and puts the documents in, tapes them...
Forum - 02/03/2020
... diagnosis, repair, and possible other hours due to difficulty you have to break it up as they would on a repair. These are basically time studies that we are doing for GM. I tell my guys when running straight time to be sure and isolate the punch...
Forum - 02/03/2020
... very long and I can spot stuff that no one else would notice. Plus when I make a mistake I know what I did wrong! ...
Forum - 02/28/2020
... store has one and we use him sometimes. We are just getting the shuttle and applying it towards what we spend on Uber/Lyft. If the advisors document it properly, that is....
Forum - 03/25/2020
Refer to P&P Article 6.5 Supporting Documentation: Service Agent is responsible to assure that all information is properly documented and accessible. Records must be retained for a minimum of 24 months from date of payment. Records (where applicable)...
Forum - 10/16/2019
Scenario 1: parts and OLH to the cylinder head, assuming the cause of failure is the same. There would be some overlap so the second head should be based solely on punch time Scenario 2: Both rotors are serviced on one line using the base time and add...
Forum - 12/11/2019
The following references are specific to Documentation Requirements: WPC Bulletin 99-00-89-019 Bullet 3: List all dealer technician comments regarding the root cause of failure with document ID numbers, test results, diagnostic trouble codes, TAC case...
Forum - 10/01/2019
GM plays pretty loose with PDI, because they pay you before they even ship them. Maybe I'm stupid but I don't concern myself with timekeeping on PDI transactions. Only if they have recalls. If someone has a P&P doc I'd love to see it.
Forum - 10/02/2019
... growing frustrated with the tossing around of the word "policy" in so many different contexts. So What comes to my mind is if we are doing "policy" (meaning we get GM to pay) for a vehicle with a special coverage that is now expired, we run the PET and...
CONSEQUENTIAL DAMAGE PARTS EXCEED - 06/18/2019
... on this but my shop stands firmly on this understanding of p&p and I wanted to see what eveyone else's understanding of this is. Can anyone justify this or answer this with confidance?...
Forum - 06/14/2019
You don't "clear them". You leave them open. Let GM worry about it. If they are expired then they are expired. You could try to fill out a CAMS3 form I guess but I don't know that it would do any good.
Forum - 05/29/2019
... and PDI Policy Article 1.1.6: Missing parts due to theft or vandalism, should be documented on the delviery receipt and filed as a transportation claim. Vehicles with missing/incorrect options (GMC grille on a Chevrolet, or 3 painted door...
Forum - 08/08/2019
... punches. On a side note, I'm not sure that whoever authored the statement above understands what voltage drop is or how it is measured. Maybe I should keep that to myself? I doubt this will correct the customer concern either. It only dropped 22...
Forum - 08/08/2019
... have been to stick around as long as I have without getting some kind of raise!! Hope all of you alls negotiates came thru for you. ...
Forum - 06/20/2019
... tickets open, this is an example as to why. There are instances in which you might do this but I would consider that to be rare. Did someone tell you to leave these open? No, you won't be able to claim both operations and the old codes will likely reject...
Forum - 04/04/2019
I would avoid using the client's vehicle for insurance reasons, personally. Any manager I ever had indicated that was their preferred practice. If you have a store vehicle designated as a shuttle, use that. There is no documentation required as far as...
Forum - 04/25/2018
Reference Document # 1767549 There are a couple of op codes for "logic lock" for resetting modules. That document has a decent explanation.
Forum - 03/19/2018
Based on your description it looks like the issue is the warranty block is blocking ZREG regardless. It would appear based on your comments that if the branding was done in error they would potentially reverse the warranty block and reinstate the ability...
Forum - 05/31/2018
... techs tell me that one doesn't need it. The dye already comes in it. Is this true? If this true what year did the vehicles start using the dye? If this is true does my tech still get paid for the analysis from doc #1292469? ...
Forum - 01/08/2019
... question and welcome to the Forum! If a warrantable defect was found during the MPVI, the job would be added after the C/P LOF/MPVI line with seperate and unique time documentation. Chronologically, and based on the technician's comments, time...
Forum - 01/18/2019
Hello DONDI! Welcome to the Forum! We have always advised to follow the policies established within P&P Article 2.1.1 Warranty Labor Rate Options A and C. The article contains the list of exclusions which includes repairs/services that are...
Forum - 01/10/2019
... customer pay job cards should contain repairs for defects in materials or workmanship that would be covered under a new vehicle warranty if the vehicle met the time/mileage parameters of the NVW. The C/P job cards used in the analysis need to reflect...
Forum - 12/03/2018
Without additional information from GM at this point, as a best practice: document the code and the time to perform the test on the job card when the technician determines that a flush and flow test is necessary...
Forum - 11/30/2018
JL Warranty offers a stamp I think, all you have to do is put something on the invoice and identify if it was 1 way or 2 way. I went through a few weeks of research on this a while ago and according to WSC there are no documentation requirements other...
What Would You Do - 11/18 - 10/24/2018
... provide a rental vehicle, the customer incurred a rental vehicle expense while their vehicle was down for repair.The customer also incurred lodging expenses as a result of the battery failure, including travel delays. All expenses associated with the...
Did you know? - 11/15/2018
... of Service Agent Expense for WPC ReturnsThe following qualify for Service Agent reimbursement:1. Document Reproduction and Part Preparation for Shipment: a. Up to a $25 administrative allowance can be claimed for each case involving the return...
Forum - 07/31/2021
... ST opcodes so you will usually find them both. If you use the Job Aid and you get a time, that is what the system will accept. ST is also not just adding up all the time your tech spent on it. That is a constant battle for me. These newer trucks with...
Forum - 11/22/2021
If I am doing anything with claim adjustments, fixing rejections, or doing a WPC return I use internet explorer 11. You won't get anything else to work properly. It is on your computer it is just hidden. Hit the Windows key and start typing internet...
Forum - 11/22/2021
If a repair requires multiple programming events they all have to be done. You should be more concerned about your client on the road with a vehicle that is not properly set up than getting the claim paid. Get the car back, do the correct programming...
Forum - 05/26/2020
A new job card would be opened for the customer reimbursement referencing the original customer pay invoice. Attach a copy of the original repair order that was billed as customer pay to support the reimbursement. The reimbursement transaction would...
WPC REQUEST - 07/17/2020
... RETURN REQUESTS. FINE BY ME, BUT NOW WHEN I CLICK UNDER 100 POUNDS NON-HAZMAT I GET A UPS LOGIN WINDOW THAT I DON'T HAVE ANY INFORMATION FOR. ANYONE ELSE SEE THIS? IS THIS SOME INFORMATION I SHOULD HAVE? BEEN DOING PARTS RETURNS FOR 3 YEARS HERE AND...
The following references are specific to Documentation Requirements: WPC Bulletin 99-00-89-019 Bullet 3: List all dealer technician comments regarding the root cause of failure with document ID numbers, test results, diagnostic trouble codes, TAC case...
Forum - 10/01/2019
GM plays pretty loose with PDI, because they pay you before they even ship them. Maybe I'm stupid but I don't concern myself with timekeeping on PDI transactions. Only if they have recalls. If someone has a P&P doc I'd love to see it.
Forum - 10/02/2019
... growing frustrated with the tossing around of the word "policy" in so many different contexts. So What comes to my mind is if we are doing "policy" (meaning we get GM to pay) for a vehicle with a special coverage that is now expired, we run the PET and...
CONSEQUENTIAL DAMAGE PARTS EXCEED - 06/18/2019
... on this but my shop stands firmly on this understanding of p&p and I wanted to see what eveyone else's understanding of this is. Can anyone justify this or answer this with confidance?...
Forum - 06/14/2019
You don't "clear them". You leave them open. Let GM worry about it. If they are expired then they are expired. You could try to fill out a CAMS3 form I guess but I don't know that it would do any good.
Forum - 05/29/2019
... and PDI Policy Article 1.1.6: Missing parts due to theft or vandalism, should be documented on the delviery receipt and filed as a transportation claim. Vehicles with missing/incorrect options (GMC grille on a Chevrolet, or 3 painted door...
Forum - 08/08/2019
... punches. On a side note, I'm not sure that whoever authored the statement above understands what voltage drop is or how it is measured. Maybe I should keep that to myself? I doubt this will correct the customer concern either. It only dropped 22...
Forum - 08/08/2019
... have been to stick around as long as I have without getting some kind of raise!! Hope all of you alls negotiates came thru for you. ...
Forum - 06/20/2019
... tickets open, this is an example as to why. There are instances in which you might do this but I would consider that to be rare. Did someone tell you to leave these open? No, you won't be able to claim both operations and the old codes will likely reject...
Forum - 04/04/2019
I would avoid using the client's vehicle for insurance reasons, personally. Any manager I ever had indicated that was their preferred practice. If you have a store vehicle designated as a shuttle, use that. There is no documentation required as far as...
Forum - 04/25/2018
Reference Document # 1767549 There are a couple of op codes for "logic lock" for resetting modules. That document has a decent explanation.
Forum - 03/19/2018
Based on your description it looks like the issue is the warranty block is blocking ZREG regardless. It would appear based on your comments that if the branding was done in error they would potentially reverse the warranty block and reinstate the ability...
Forum - 05/31/2018
... techs tell me that one doesn't need it. The dye already comes in it. Is this true? If this true what year did the vehicles start using the dye? If this is true does my tech still get paid for the analysis from doc #1292469? ...
Forum - 01/08/2019
... question and welcome to the Forum! If a warrantable defect was found during the MPVI, the job would be added after the C/P LOF/MPVI line with seperate and unique time documentation. Chronologically, and based on the technician's comments, time...
Forum - 01/18/2019
Hello DONDI! Welcome to the Forum! We have always advised to follow the policies established within P&P Article 2.1.1 Warranty Labor Rate Options A and C. The article contains the list of exclusions which includes repairs/services that are...
Forum - 01/10/2019
... customer pay job cards should contain repairs for defects in materials or workmanship that would be covered under a new vehicle warranty if the vehicle met the time/mileage parameters of the NVW. The C/P job cards used in the analysis need to reflect...
Forum - 12/03/2018
Without additional information from GM at this point, as a best practice: document the code and the time to perform the test on the job card when the technician determines that a flush and flow test is necessary...
Forum - 11/30/2018
JL Warranty offers a stamp I think, all you have to do is put something on the invoice and identify if it was 1 way or 2 way. I went through a few weeks of research on this a while ago and according to WSC there are no documentation requirements other...
What Would You Do - 11/18 - 10/24/2018
... provide a rental vehicle, the customer incurred a rental vehicle expense while their vehicle was down for repair.The customer also incurred lodging expenses as a result of the battery failure, including travel delays. All expenses associated with the...
Did you know? - 11/15/2018
... of Service Agent Expense for WPC ReturnsThe following qualify for Service Agent reimbursement:1. Document Reproduction and Part Preparation for Shipment: a. Up to a $25 administrative allowance can be claimed for each case involving the return...
Forum - 07/31/2021
... ST opcodes so you will usually find them both. If you use the Job Aid and you get a time, that is what the system will accept. ST is also not just adding up all the time your tech spent on it. That is a constant battle for me. These newer trucks with...
Forum - 11/22/2021
If I am doing anything with claim adjustments, fixing rejections, or doing a WPC return I use internet explorer 11. You won't get anything else to work properly. It is on your computer it is just hidden. Hit the Windows key and start typing internet...
Forum - 11/22/2021
If a repair requires multiple programming events they all have to be done. You should be more concerned about your client on the road with a vehicle that is not properly set up than getting the claim paid. Get the car back, do the correct programming...
Forum - 05/26/2020
A new job card would be opened for the customer reimbursement referencing the original customer pay invoice. Attach a copy of the original repair order that was billed as customer pay to support the reimbursement. The reimbursement transaction would...
WPC REQUEST - 07/17/2020
... RETURN REQUESTS. FINE BY ME, BUT NOW WHEN I CLICK UNDER 100 POUNDS NON-HAZMAT I GET A UPS LOGIN WINDOW THAT I DON'T HAVE ANY INFORMATION FOR. ANYONE ELSE SEE THIS? IS THIS SOME INFORMATION I SHOULD HAVE? BEEN DOING PARTS RETURNS FOR 3 YEARS HERE AND...
What Would You Do - 02/21 - 01/27/2021
The owner of a 2007 Chevrolet Equinox was experiencing a fuel odor in the passenger compartment of their vehicle, as well as near the outside rear of the vehicle. The technician verified the concern and diagnosed the leak to be coming from the fuel...
LPO - Am I making more work for myself? - 01/19/2021
When I started doing the warranty I was trained to put in the comment section of submission what LPO code I am using.. ex: install mats AAK I don't see anywhere that it is required to state that. Does anyone know if in fact I do have to say what LPO'...
Forum - 12/29/2020
The tech should know if they are related. The question an auditor would ask is did the tech cause issues 2 or 3 by not doing issue one repairs correctly. If the answer is no, then realistically they should be added lines related to the customer's...
Forum - 03/17/2021
... they are like "it was internal". I give it back to them for more specific information like what part caused it and they act like I'm over expecting what is needed in the notes. They just don't get it. They so need to have a warranty class for techs. Thanks...
Forum - 04/06/2021
... note are written. The technicians here are pretty good about narrowing the metal contamination down to the part. If they don't have it written, I do go back and ask them. They can usually make an educated guess. And I reflect that in the notes, "Most...
Forum - 08/11/2022
... alignment add times based on the attached print out From there the issues I see that I would raise with my service manager and tech: The ball joint should have been measured with that reading documented as compared to the specification to show...
Forum - 09/12/2022
... affected seats if it fails the inspection. I do not like the way GM is rolling this out, but what else is new? At any rate, if you DO NOT do this then you are downing saleable units and endangering customer lives. The issue I initially faced is...
What Would You Do? - 08/22 - 07/27/2022
... a unique on/off time punch for OLH, indicating 0.8 hrs on the flag. Service management documented authorization for parts excessive, necessary to replace both the lower control arm and ball joint. Management also documented OLH authorization stating:...
Forum - 07/06/2022
... up GMIN numbers all day long. There are instances where I do a manual coding in Global but I would say maybe 3 times a year and right now I can't think of one. I know I did a couple of claims that way this year. I also do all my pending invoices through...
Forum - 06/17/2022
... to show the daily amount as $38 or can I just claim it as a whole amount with the $55 per day? What kind of insurance coverage are you referring to? Their personal insurance? I'm sure that wasn't done. Customer was not happy about this and feels that...
Forum - 06/22/2022
... of 12 months" when in reality it should just say "12 months". I am so tired of having to know what they mean rather than them just saying it. I recently got into with my WSC rep who got her boss on the phone and when I explained the way that the warranty...
Forum - 02/18/2022
Thanks to all of you for this information. How did you verify ownership? The recall has already been done and the advisor didn't get a copy of the registration. We do have a copy of the recall card that the customer received from GM reminding them of...
Glow Plug Replacement on multiple banks - 02/11/2022
... Error 081: Base labor exceeds allowance. Should i be doing two different lines for this? Or what am i doing wrong? I am relatively new to role and havent had this kind of issue yet. Thank you for your help!...
Forum - 04/04/2022
If you don't have a bill then you don't claim the parts. this shouldn't be an exchange issue either. GM paid for the parts and sent them to you. Just claim the labor with an explanation for any parts that GM sent you.
Forum - 05/27/2022
... they changed the program that is much more comprehensive and organized than this one. If you guys would like to have it as a reference I would be happy to post it or email it to you. I don't know how to post a spreadsheet to be shared. I have based mine...
Forum - 02/02/2023
I mean, that kind of thing is pretty rare. I will tell you what I do is I go into SI and build the vehicle then I type in "battery usage" and then I use the boxes at the top to filter what vehicle I have from that table. I make sure the test slip has...
Forum - 03/23/2023
... to jump through hoops you shouldn't have to. Like I said though, I just make my techs keep doing what they are used to and I mark it and move on rather than argue. I have not tried doing it the other way with my rep yet. She is pretty good but not p...
Forum - 01/19/2023
... know if I could point you to P&P but if WSC is asking for it you pretty much have to give them what they are asking for. Usually my rep only asks for the invoices where it was purchased and where it was installed for ZPTC transactions. ...
Forum - 01/19/2023
... JLW later but I generally don't try to adjust anything that is older than 6 months. I think if you go over the 180 day limit from the last punch the system may kick it back for the age. I do not have any experience with that though because I rarely have...
Transportation code issue - 12/23/2022
... receipt,,,so i sent a letter to the transport company requesting this in writing. From what i hear this appears to be more than just a simple mistake on the part of the driver as apparently there are lots of these so called "mistakes" happening...
Forum - 12/08/2022
A lot of oil pans do not have an actual gasket, they just use RTV sealant. In those instances you just use the pan operation but don't put a part number in your failed part, just use the failed part comment field and put in the sealer was leaking...
Forum - 11/28/2022
Most of these have a second SPS code. Sometimes it is a matter of making sure you pick the right one. The BCM DRL one I always use the code that starts with 40. The one ghersley mentioned I think is a 0S code but don't forget they don't use letters, that...
Forum - 10/20/2022
... tech document carefully that they verified the recall "has been completed" and in your instance I would personally submit it with the opcode and pay the tech the base time for inspecting to make sure the vehicle is in the proper condition. The part that...
GM Authorization - 02/26/2024
... Agent self auth limits or 243: Reject xxx cannot be authorized and must be corrected. What are some of the reasons that the WSC rejects the claim back to the service agent for further review? Unjustified expenses, such as other labor hours, excessive...
Fluid and Air Conditioning Leak Analysis - 06/26/2024
... leak and the location. Technician documentation to support the time they are paid must include what they did to find the leak and it must be comprehensive enough to justify the time. Coolant System Leak Testing when doing a pressure test should include...
The owner of a 2007 Chevrolet Equinox was experiencing a fuel odor in the passenger compartment of their vehicle, as well as near the outside rear of the vehicle. The technician verified the concern and diagnosed the leak to be coming from the fuel...
LPO - Am I making more work for myself? - 01/19/2021
When I started doing the warranty I was trained to put in the comment section of submission what LPO code I am using.. ex: install mats AAK I don't see anywhere that it is required to state that. Does anyone know if in fact I do have to say what LPO'...
Forum - 12/29/2020
The tech should know if they are related. The question an auditor would ask is did the tech cause issues 2 or 3 by not doing issue one repairs correctly. If the answer is no, then realistically they should be added lines related to the customer's...
Forum - 03/17/2021
... they are like "it was internal". I give it back to them for more specific information like what part caused it and they act like I'm over expecting what is needed in the notes. They just don't get it. They so need to have a warranty class for techs. Thanks...
Forum - 04/06/2021
... note are written. The technicians here are pretty good about narrowing the metal contamination down to the part. If they don't have it written, I do go back and ask them. They can usually make an educated guess. And I reflect that in the notes, "Most...
Forum - 08/11/2022
... alignment add times based on the attached print out From there the issues I see that I would raise with my service manager and tech: The ball joint should have been measured with that reading documented as compared to the specification to show...
Forum - 09/12/2022
... affected seats if it fails the inspection. I do not like the way GM is rolling this out, but what else is new? At any rate, if you DO NOT do this then you are downing saleable units and endangering customer lives. The issue I initially faced is...
What Would You Do? - 08/22 - 07/27/2022
... a unique on/off time punch for OLH, indicating 0.8 hrs on the flag. Service management documented authorization for parts excessive, necessary to replace both the lower control arm and ball joint. Management also documented OLH authorization stating:...
Forum - 07/06/2022
... up GMIN numbers all day long. There are instances where I do a manual coding in Global but I would say maybe 3 times a year and right now I can't think of one. I know I did a couple of claims that way this year. I also do all my pending invoices through...
Forum - 06/17/2022
... to show the daily amount as $38 or can I just claim it as a whole amount with the $55 per day? What kind of insurance coverage are you referring to? Their personal insurance? I'm sure that wasn't done. Customer was not happy about this and feels that...
Forum - 06/22/2022
... of 12 months" when in reality it should just say "12 months". I am so tired of having to know what they mean rather than them just saying it. I recently got into with my WSC rep who got her boss on the phone and when I explained the way that the warranty...
Forum - 02/18/2022
Thanks to all of you for this information. How did you verify ownership? The recall has already been done and the advisor didn't get a copy of the registration. We do have a copy of the recall card that the customer received from GM reminding them of...
Glow Plug Replacement on multiple banks - 02/11/2022
... Error 081: Base labor exceeds allowance. Should i be doing two different lines for this? Or what am i doing wrong? I am relatively new to role and havent had this kind of issue yet. Thank you for your help!...
Forum - 04/04/2022
If you don't have a bill then you don't claim the parts. this shouldn't be an exchange issue either. GM paid for the parts and sent them to you. Just claim the labor with an explanation for any parts that GM sent you.
Forum - 05/27/2022
... they changed the program that is much more comprehensive and organized than this one. If you guys would like to have it as a reference I would be happy to post it or email it to you. I don't know how to post a spreadsheet to be shared. I have based mine...
Forum - 02/02/2023
I mean, that kind of thing is pretty rare. I will tell you what I do is I go into SI and build the vehicle then I type in "battery usage" and then I use the boxes at the top to filter what vehicle I have from that table. I make sure the test slip has...
Forum - 03/23/2023
... to jump through hoops you shouldn't have to. Like I said though, I just make my techs keep doing what they are used to and I mark it and move on rather than argue. I have not tried doing it the other way with my rep yet. She is pretty good but not p...
Forum - 01/19/2023
... know if I could point you to P&P but if WSC is asking for it you pretty much have to give them what they are asking for. Usually my rep only asks for the invoices where it was purchased and where it was installed for ZPTC transactions. ...
Forum - 01/19/2023
... JLW later but I generally don't try to adjust anything that is older than 6 months. I think if you go over the 180 day limit from the last punch the system may kick it back for the age. I do not have any experience with that though because I rarely have...
Transportation code issue - 12/23/2022
... receipt,,,so i sent a letter to the transport company requesting this in writing. From what i hear this appears to be more than just a simple mistake on the part of the driver as apparently there are lots of these so called "mistakes" happening...
Forum - 12/08/2022
A lot of oil pans do not have an actual gasket, they just use RTV sealant. In those instances you just use the pan operation but don't put a part number in your failed part, just use the failed part comment field and put in the sealer was leaking...
Forum - 11/28/2022
Most of these have a second SPS code. Sometimes it is a matter of making sure you pick the right one. The BCM DRL one I always use the code that starts with 40. The one ghersley mentioned I think is a 0S code but don't forget they don't use letters, that...
Forum - 10/20/2022
... tech document carefully that they verified the recall "has been completed" and in your instance I would personally submit it with the opcode and pay the tech the base time for inspecting to make sure the vehicle is in the proper condition. The part that...
GM Authorization - 02/26/2024
... Agent self auth limits or 243: Reject xxx cannot be authorized and must be corrected. What are some of the reasons that the WSC rejects the claim back to the service agent for further review? Unjustified expenses, such as other labor hours, excessive...
Fluid and Air Conditioning Leak Analysis - 06/26/2024
... leak and the location. Technician documentation to support the time they are paid must include what they did to find the leak and it must be comprehensive enough to justify the time. Coolant System Leak Testing when doing a pressure test should include...
Special Coverage Tips - 10/31/2024
... is not covered by the special coverage adjustment program. Special coverage bulletins that don’t specifically have written provisions for rental vehicles do not qualify for Courtesy Transportation. Any considerations for Courtesy Transportation...
Year End Submission - 10/31/2024
... printout showing the SPS Warranty Claim Code. In cases where the transaction has been returned to you from the WSC for further information, prioritize them for resubmission with the requested information included/attached. As a reminder: all transactions...
Forum - 09/16/2024
... and it is never the same amount. Might be $5.00 or it might be $150.00 I think some of them don't realize we get full markup on batteries. Thankfully we don't do that many claims so it isn't much of an issue. If it is way off I'll make a new ticket...
Forum - 08/21/2024
... Open a new job card when the ordered part comes in and the customer returns for its installation. Document the customer's original concern in the Concern Statement on the new job card, including the parts order detail (e.g. parts were ordered on job...
Forum - 08/22/2024
Hi doria! Welcome to the Forum! As King1345 noted above it is super important that the technician follows the Service Procedure within the bulletin. For instance, Recall N242435631 identifies the following steps: The WCC from the programming event...
Forum - 05/31/2024
In the interim this is what you go by related to coverage codes: E = emissions limited E1 = Emissions select STATE limited E2 = Emissions select COMPONENT limited The operations each list the applicable coverage code and if you are in a non-CA state...
Auxiliary Battery Quandry - 06/27/2024
... it,,,but there is nothing in the vehicle build or in Si under repair procedures that I can tell what makes the difference...so how or what determines if you are dealing with an auxiliary battery or not? BTW everyone at the factory doesnt know and...
GM Accessories Employee Discount Program - 02/28/2023
... required in the Comments field of the transaction: Authorization Code from the offer Total MSRP dollar amount of the GM Accessory purchase (excluding tax and installation) Part numbers of the purchased accessories Separate the above values with commas;...
Greater Than 60 Days - 11/21/2022
... make sure the completion date is documented when submitting warranty transactions. Although you have 180 days to get a warranty transaction paid, if the completion date entered is greater than 60 days of the job card open date, you will get the...
Technician Accounting of Labor Time - 01/29/2024
... of GM’s Labor Time Guide, or OLH must be supported with valid time stamps. The time punch documentation validates the time claimed on the transaction. Clocking directly on the job card only is not an acceptable form of time recording. In...
End of Year - 11/29/2023
2024 is just around the corner! To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule (263) should be current (all transactions over 30 days should be fully supported and accounted for), training...
Fluid and Air Conditioning Leak Analysis - 06/26/2023
... and the location. Technician documentation to support the time they are paid must include what they did to find the leak and it must be comprehensive enough to justify the time. Coolant System Leak Testing when doing a pressure test should include...
Forum - 05/01/2024
i found out that with transportation claims if you have the same labor op for say left and right doors BUT you have DIFFERENT AREA CODES ON THE DELIVERY RECEIPT THEN YOU CAN CLAIM IT ON 2 LINES,,,soo another mystery of transportation claims solved,,,and...
Forum - 03/25/2024
If I understand your question, log in to your global homepage, click on the Warranty Resource Center, then scroll down near the bottom on the right hand side and look for a link labeled "Handling Reject Codes" It will open a PDF document which is a list...
Forum - 12/15/2023
If you are talking to me Steph, I would say my advisors most popular errors are: missing client signatures missing documents including VIS, parts warranty supporting invoices, sublet receipts out mileage out of warranty repairs - for not checking operations,...
What Would You Do? - 10/23 - 09/26/2023
... Receipt and wrote a job card for NVD. The job card included the following concern and correction documentation on the repair line: Repair damage that was done during transportation. The Delivery Receipt included the following Damage Codes:22 09...
Forum - 08/28/2023
Has anyone had their core charges go missing? I had to file a claim for an engine core on a WPC request. I attached the documentation to my request for the core and administration allowance. I entered the core information using the drop down and I submitted...
Forum - 08/16/2023
... To me WA's train on that just to help or to keep an eye on the reporting to let management know what they are headed for. I will pull reports and look at the SAASR to see where our excess expense is. Then I will pull info for those groups and filter...
Forum - 10/10/2023
... (Dongle vehicle data is required for this transaction and not received). We are pleased to inform you that your dealership has earned this empowerment for Q4 2023.* Dealers are encouraged to continue to perform the SAVI scan on every vehicle entering...
Forum - 04/27/2023
Looking at the vehicle report I would not be afraid to submit it for replacing the oil cooler lines even though it is registered in Ohio because it shows as open. However I would find a way to talk to your WSC rep about claiming it as a cause of failure...
Forum - 04/13/2023
... claim OLH on these other reset operations. I have not tried but I still think the best thing to do would be to ask your WSC rep and see what they say. They are the ones that will approve it or not so might as well go right to the source. Usually...
Forum - 05/10/2023
... anything but hurt you but I can't see it making a bit of difference in them accepting the claim. what a dumb thing to reject a claim over in my opinion. I might look later but I don't know of anything specific that would indicate one way or the other....
Customer Concern Not Duplicated Labor Operations - 04/26/2022
... used on a different line of the same job card, even if it is a different concern. Technicians must document on the job card the circumstances leading to the use of the labor operation. Published time is the maximum time allowed, typically 0.3....
June 2022 Recall Update - 05/25/2022
Safety Recall N202324251 Roof Rail Air Bag Inflator May Rupture: Certain 2015-16 Chevrolet Silverado 1500/2500/3500 and GMC Sierra 1500/2500/3500 trucks may require replacement of the left and right front and rear row seat RRAB modules. The roof rail...
Chassis Parts Lifetime Warranty - 05/25/2022
... installed under the New Vehicle Warranty or GM Parts and Accessories Warranties where the customer does not pay for any portion of the repair. Verify warranty eligibility by requesting from the customer the original job card or sales slip. A copy is...
... is not covered by the special coverage adjustment program. Special coverage bulletins that don’t specifically have written provisions for rental vehicles do not qualify for Courtesy Transportation. Any considerations for Courtesy Transportation...
Year End Submission - 10/31/2024
... printout showing the SPS Warranty Claim Code. In cases where the transaction has been returned to you from the WSC for further information, prioritize them for resubmission with the requested information included/attached. As a reminder: all transactions...
Forum - 09/16/2024
... and it is never the same amount. Might be $5.00 or it might be $150.00 I think some of them don't realize we get full markup on batteries. Thankfully we don't do that many claims so it isn't much of an issue. If it is way off I'll make a new ticket...
Forum - 08/21/2024
... Open a new job card when the ordered part comes in and the customer returns for its installation. Document the customer's original concern in the Concern Statement on the new job card, including the parts order detail (e.g. parts were ordered on job...
Forum - 08/22/2024
Hi doria! Welcome to the Forum! As King1345 noted above it is super important that the technician follows the Service Procedure within the bulletin. For instance, Recall N242435631 identifies the following steps: The WCC from the programming event...
Forum - 05/31/2024
In the interim this is what you go by related to coverage codes: E = emissions limited E1 = Emissions select STATE limited E2 = Emissions select COMPONENT limited The operations each list the applicable coverage code and if you are in a non-CA state...
Auxiliary Battery Quandry - 06/27/2024
... it,,,but there is nothing in the vehicle build or in Si under repair procedures that I can tell what makes the difference...so how or what determines if you are dealing with an auxiliary battery or not? BTW everyone at the factory doesnt know and...
GM Accessories Employee Discount Program - 02/28/2023
... required in the Comments field of the transaction: Authorization Code from the offer Total MSRP dollar amount of the GM Accessory purchase (excluding tax and installation) Part numbers of the purchased accessories Separate the above values with commas;...
Greater Than 60 Days - 11/21/2022
... make sure the completion date is documented when submitting warranty transactions. Although you have 180 days to get a warranty transaction paid, if the completion date entered is greater than 60 days of the job card open date, you will get the...
Technician Accounting of Labor Time - 01/29/2024
... of GM’s Labor Time Guide, or OLH must be supported with valid time stamps. The time punch documentation validates the time claimed on the transaction. Clocking directly on the job card only is not an acceptable form of time recording. In...
End of Year - 11/29/2023
2024 is just around the corner! To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule (263) should be current (all transactions over 30 days should be fully supported and accounted for), training...
Fluid and Air Conditioning Leak Analysis - 06/26/2023
... and the location. Technician documentation to support the time they are paid must include what they did to find the leak and it must be comprehensive enough to justify the time. Coolant System Leak Testing when doing a pressure test should include...
Forum - 05/01/2024
i found out that with transportation claims if you have the same labor op for say left and right doors BUT you have DIFFERENT AREA CODES ON THE DELIVERY RECEIPT THEN YOU CAN CLAIM IT ON 2 LINES,,,soo another mystery of transportation claims solved,,,and...
Forum - 03/25/2024
If I understand your question, log in to your global homepage, click on the Warranty Resource Center, then scroll down near the bottom on the right hand side and look for a link labeled "Handling Reject Codes" It will open a PDF document which is a list...
Forum - 12/15/2023
If you are talking to me Steph, I would say my advisors most popular errors are: missing client signatures missing documents including VIS, parts warranty supporting invoices, sublet receipts out mileage out of warranty repairs - for not checking operations,...
What Would You Do? - 10/23 - 09/26/2023
... Receipt and wrote a job card for NVD. The job card included the following concern and correction documentation on the repair line: Repair damage that was done during transportation. The Delivery Receipt included the following Damage Codes:22 09...
Forum - 08/28/2023
Has anyone had their core charges go missing? I had to file a claim for an engine core on a WPC request. I attached the documentation to my request for the core and administration allowance. I entered the core information using the drop down and I submitted...
Forum - 08/16/2023
... To me WA's train on that just to help or to keep an eye on the reporting to let management know what they are headed for. I will pull reports and look at the SAASR to see where our excess expense is. Then I will pull info for those groups and filter...
Forum - 10/10/2023
... (Dongle vehicle data is required for this transaction and not received). We are pleased to inform you that your dealership has earned this empowerment for Q4 2023.* Dealers are encouraged to continue to perform the SAVI scan on every vehicle entering...
Forum - 04/27/2023
Looking at the vehicle report I would not be afraid to submit it for replacing the oil cooler lines even though it is registered in Ohio because it shows as open. However I would find a way to talk to your WSC rep about claiming it as a cause of failure...
Forum - 04/13/2023
... claim OLH on these other reset operations. I have not tried but I still think the best thing to do would be to ask your WSC rep and see what they say. They are the ones that will approve it or not so might as well go right to the source. Usually...
Forum - 05/10/2023
... anything but hurt you but I can't see it making a bit of difference in them accepting the claim. what a dumb thing to reject a claim over in my opinion. I might look later but I don't know of anything specific that would indicate one way or the other....
Customer Concern Not Duplicated Labor Operations - 04/26/2022
... used on a different line of the same job card, even if it is a different concern. Technicians must document on the job card the circumstances leading to the use of the labor operation. Published time is the maximum time allowed, typically 0.3....
June 2022 Recall Update - 05/25/2022
Safety Recall N202324251 Roof Rail Air Bag Inflator May Rupture: Certain 2015-16 Chevrolet Silverado 1500/2500/3500 and GMC Sierra 1500/2500/3500 trucks may require replacement of the left and right front and rear row seat RRAB modules. The roof rail...
Chassis Parts Lifetime Warranty - 05/25/2022
... installed under the New Vehicle Warranty or GM Parts and Accessories Warranties where the customer does not pay for any portion of the repair. Verify warranty eligibility by requesting from the customer the original job card or sales slip. A copy is...
PRA Process-New Restrictions - 07/27/2022
... charger cables, 2021 to current model year front headlamps, and 2019 to current model year Silverado 1500/GMC Sierra 1500 lower control arms. The components became available in the app on 7/18/22 so dealers could become familiar with submitting requests...
Job Card Write-Up and Final Closeout - 05/26/2021
... the job card open/close dates. When servicing a customer’s vehicle who purchased from your dealership, the VIN and customer information will already be in your DMS. All the service advisor has to do is enter the mileage and verify the customer’s...
GM Accessories Employee Discount Program - 01/27/2021
... required in the Comments field of the transaction: Authorization Code from the offer Total MSRP dollar amount of the GM Accessory purchase (excluding tax and installation) Part numbers of the purchased accessories Separate the above values with commas;...
Policy Evaluation Tool - Clarification - 10/23/2019
... attention. After reviewing the article and the source documents, we agree - it is confusing! We would like to provide clarification through the following scenario. In the case of a repair being performed as instructed by a Special Coverage bulletin...
GM Accessories Employee Discount Program - 01/29/2020
... required in the Comments field of the transaction: Authorization Code from the offer Total MSRP dollar amount of the GM Accessory purchase (excluding tax and installation) Part numbers of the purchased accessories Separate the above values with commas;...
Reject of the Month - Error code 229 - 01/29/2020
... 2019 a 2015 GMC Sierra was in the service department for a transmission concern, the vehicle would not shift. The technician found clutch debris after removing the pan and burnt 4/5/6 clutches and a torn and leaking piston after tearing down the transmission. The...
Technician Identification and Accounting of Labor Time - 01/28/2020
... inspections with no part installation as part of the same recall or service update bulletin. What is meant by the single on/off punch time is all the technician’s clock time may be on one job card that will cover multiple vehicles that need either...
Recall Summary Update - 01/28/2020
... in the recall that is in effect until January 31, 2022. Certain 2019 model year Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles may have a condition in which the engine oil cooler may leak and detach from the crimp joints. Dealers are instructed...
Accessories: LPO, ACO, and IBP - 11/25/2020
... for by the customer after the vehicle purchase. Enter the labor operation and part number only. You must select the Service Agent Installed Option button as well. Individual accessory labor operations are in the LTG under General Information/Dealer Installed...
October 2020 Recall Update - 09/22/2020
... has been updated to reflect a change to the parts table. Certain 2016 Chevrolet Express, Silverado HD, GMC Savana, and Sierra HD vehicles equipped with a diesel engine are included in the bulletin population. The condition is covered for a period of...
Anatomy of a Reject - 08/25/2020
... or GM Authorization. Each reject must be analyzed in a step by step manner (much like a technician would follow a diagnostic flow chart in SI). Begin by reviewing each reject code, individually. Identify the part(s) of the transaction that...
GM Accessories Employee Discount Program - 01/21/2019
... required in the Comments field of the transaction: Authorization Code from the offer Total MSRP dollar amount of the GM Accessory purchase (excluding tax and installation) Part numbers of the purchased accessories Separate the above values with commas;...
Reprogramming & Field Actions - 03/27/2019
... events. The Warranty Claim Code associated with a successful module reprogramming must be documented on the job card. Best Practice: Technician’s handwriting difficult to read? Print a copy of the SPS with the WCC code and attach it to the...
Dealer empowerment program - 10/24/2018
... Incidental Non-Warranty Expense, and Vehicle Payment Expense. The labor operations have maximum dollar limits and require specific documentation with the job card supporting their use. Review the Dealer Empowerment Labor Operations and Customer...
GM Accessories Employee Discount Program - 02/20/2018
... required in the Comments field of the transaction: Authorization Code from the offer Total MSRP dollar amount of the GM Accessory purchase (excluding tax and installation) Part numbers of the purchased accessories Separate the above values with commas;...
Branded Titles and Warranty Blocks - 12/21/2017
... of a vehicle writes off a vehicle as a total loss. As a rule, this means the cost of repairs would be more expensive than the value of the car. When that happens, the reported vehicle has the remaining warranty voided. The voided warranty is displayed...
Grading Criteria at a Glance - 09/27/2017
What is the average number of days it takes to achieve transaction payment? What is your current percentage for add on transactions? How many Policy Decision transactions did you process in the past couple of months? What was their value and was there...
September 2017 Recall Update - 08/21/2017
... the steering gear assembly to determine whether the part has gold-plated terminals. If the vehicle does not have gold-plated terminals, the dealer will replace it with a new assembly that is fitted with gold-plated terminals. Noncompliance Recall...
Field Action Completion - 05/22/2017
At time of write up, check IVH for open field actions on every vehicle that enters the service drive. Doing so will provide the service advisor with the opportunity to bring field actions to the customer’s attention, as well as encourage completion...
Customer Signatures - 10/26/2016
... individual state requirements for customer signatures on invoice copies which can be researched on your state's website. Service management is responsible for signing the job card and authorizing the work prior to repair on any service agent owned...
A Few Facts about Special Coverage Adjustments - 08/23/2016
... Since warranty coverage on vehicles with branded titles is usually blocked, the transaction would have to be routed for GM authorization to get accepted. To maintain customer satisfaction, any completed special coverage repairs that subsequently...
Reject of the Month - Error code 232 - 08/23/2016
... repair. After GM review, the transaction was again rejected, with request for supporting documentation. It was necessary to attach a copy of the original customer paid invoice to support the parts warranty prior to resubmission. Once this information...
Part Allowance Reimbursement - 01/24/2013
... allowance even though there was no cost involved. This allowance is the dollar amount that would have been reimbursed if the part was ordered through GMCCA and billed out on the job card. If there is no published part number or price in the parts price...
Policy Decisions with Electronic Exchange Components - 01/24/2013
... being ordered. Failure to do so will result in the service agent being charged for the component. You cannot submit an exchange component labour operation with a part dollar amount in the parts section or in the net item section. The transaction will...
Identifying Non-GM Engine and Transmission Calibrations for V6 and V8 Gasoline Engines - 04/12/2013
... no longer required to contact the PQC for approval to replace an engine, it's important that your technicians understand this new requirement to verify that the failure is not the result of non-GM engine control module calibrations being installed applies...
... charger cables, 2021 to current model year front headlamps, and 2019 to current model year Silverado 1500/GMC Sierra 1500 lower control arms. The components became available in the app on 7/18/22 so dealers could become familiar with submitting requests...
Job Card Write-Up and Final Closeout - 05/26/2021
... the job card open/close dates. When servicing a customer’s vehicle who purchased from your dealership, the VIN and customer information will already be in your DMS. All the service advisor has to do is enter the mileage and verify the customer’s...
GM Accessories Employee Discount Program - 01/27/2021
... required in the Comments field of the transaction: Authorization Code from the offer Total MSRP dollar amount of the GM Accessory purchase (excluding tax and installation) Part numbers of the purchased accessories Separate the above values with commas;...
Policy Evaluation Tool - Clarification - 10/23/2019
... attention. After reviewing the article and the source documents, we agree - it is confusing! We would like to provide clarification through the following scenario. In the case of a repair being performed as instructed by a Special Coverage bulletin...
GM Accessories Employee Discount Program - 01/29/2020
... required in the Comments field of the transaction: Authorization Code from the offer Total MSRP dollar amount of the GM Accessory purchase (excluding tax and installation) Part numbers of the purchased accessories Separate the above values with commas;...
Reject of the Month - Error code 229 - 01/29/2020
... 2019 a 2015 GMC Sierra was in the service department for a transmission concern, the vehicle would not shift. The technician found clutch debris after removing the pan and burnt 4/5/6 clutches and a torn and leaking piston after tearing down the transmission. The...
Technician Identification and Accounting of Labor Time - 01/28/2020
... inspections with no part installation as part of the same recall or service update bulletin. What is meant by the single on/off punch time is all the technician’s clock time may be on one job card that will cover multiple vehicles that need either...
Recall Summary Update - 01/28/2020
... in the recall that is in effect until January 31, 2022. Certain 2019 model year Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles may have a condition in which the engine oil cooler may leak and detach from the crimp joints. Dealers are instructed...
Accessories: LPO, ACO, and IBP - 11/25/2020
... for by the customer after the vehicle purchase. Enter the labor operation and part number only. You must select the Service Agent Installed Option button as well. Individual accessory labor operations are in the LTG under General Information/Dealer Installed...
October 2020 Recall Update - 09/22/2020
... has been updated to reflect a change to the parts table. Certain 2016 Chevrolet Express, Silverado HD, GMC Savana, and Sierra HD vehicles equipped with a diesel engine are included in the bulletin population. The condition is covered for a period of...
Anatomy of a Reject - 08/25/2020
... or GM Authorization. Each reject must be analyzed in a step by step manner (much like a technician would follow a diagnostic flow chart in SI). Begin by reviewing each reject code, individually. Identify the part(s) of the transaction that...
GM Accessories Employee Discount Program - 01/21/2019
... required in the Comments field of the transaction: Authorization Code from the offer Total MSRP dollar amount of the GM Accessory purchase (excluding tax and installation) Part numbers of the purchased accessories Separate the above values with commas;...
Reprogramming & Field Actions - 03/27/2019
... events. The Warranty Claim Code associated with a successful module reprogramming must be documented on the job card. Best Practice: Technician’s handwriting difficult to read? Print a copy of the SPS with the WCC code and attach it to the...
Dealer empowerment program - 10/24/2018
... Incidental Non-Warranty Expense, and Vehicle Payment Expense. The labor operations have maximum dollar limits and require specific documentation with the job card supporting their use. Review the Dealer Empowerment Labor Operations and Customer...
GM Accessories Employee Discount Program - 02/20/2018
... required in the Comments field of the transaction: Authorization Code from the offer Total MSRP dollar amount of the GM Accessory purchase (excluding tax and installation) Part numbers of the purchased accessories Separate the above values with commas;...
Branded Titles and Warranty Blocks - 12/21/2017
... of a vehicle writes off a vehicle as a total loss. As a rule, this means the cost of repairs would be more expensive than the value of the car. When that happens, the reported vehicle has the remaining warranty voided. The voided warranty is displayed...
Grading Criteria at a Glance - 09/27/2017
What is the average number of days it takes to achieve transaction payment? What is your current percentage for add on transactions? How many Policy Decision transactions did you process in the past couple of months? What was their value and was there...
September 2017 Recall Update - 08/21/2017
... the steering gear assembly to determine whether the part has gold-plated terminals. If the vehicle does not have gold-plated terminals, the dealer will replace it with a new assembly that is fitted with gold-plated terminals. Noncompliance Recall...
Field Action Completion - 05/22/2017
At time of write up, check IVH for open field actions on every vehicle that enters the service drive. Doing so will provide the service advisor with the opportunity to bring field actions to the customer’s attention, as well as encourage completion...
Customer Signatures - 10/26/2016
... individual state requirements for customer signatures on invoice copies which can be researched on your state's website. Service management is responsible for signing the job card and authorizing the work prior to repair on any service agent owned...
A Few Facts about Special Coverage Adjustments - 08/23/2016
... Since warranty coverage on vehicles with branded titles is usually blocked, the transaction would have to be routed for GM authorization to get accepted. To maintain customer satisfaction, any completed special coverage repairs that subsequently...
Reject of the Month - Error code 232 - 08/23/2016
... repair. After GM review, the transaction was again rejected, with request for supporting documentation. It was necessary to attach a copy of the original customer paid invoice to support the parts warranty prior to resubmission. Once this information...
Part Allowance Reimbursement - 01/24/2013
... allowance even though there was no cost involved. This allowance is the dollar amount that would have been reimbursed if the part was ordered through GMCCA and billed out on the job card. If there is no published part number or price in the parts price...
Policy Decisions with Electronic Exchange Components - 01/24/2013
... being ordered. Failure to do so will result in the service agent being charged for the component. You cannot submit an exchange component labour operation with a part dollar amount in the parts section or in the net item section. The transaction will...
Identifying Non-GM Engine and Transmission Calibrations for V6 and V8 Gasoline Engines - 04/12/2013
... no longer required to contact the PQC for approval to replace an engine, it's important that your technicians understand this new requirement to verify that the failure is not the result of non-GM engine control module calibrations being installed applies...
The New Roadside Assistance - 05/14/2013
... company directly and claim for tow reimbursement with the warranty repair transaction. However, GM would like service agents to make every effort to work through Allstate Roadside Services as the primary point of contact for the roadside service GM provides. When...
Special Coverage - 04/12/2013
... and mileage parameters as outlined within the special coverage. A job card was written with documentation supporting the reimbursement and submitted for payment. The transaction later rejected for Vehicle Not Compatible With Labour Code (reject...
Maintenance - 07/03/2013
... the dealership with one of those plans, the Sierra Pro-Grade Protection plan for example, where do you find information on how to proceed?These resources are available in GlobalConnect. Once logged on, select Reports and Tools from the Service Workbench....
Free Agent Audit: - 08/09/2012
... that the Free Agent Service Offer is complete (the program ended on March 31, 2012) we can take what we've learned and apply it to future programs. Institute a policy with the advisors to review each maintenance certificate at write up to ensure the...
Repeat Repair Quick Tips - 07/02/2012
Has your dealership been asked to perform a review of XX number of job cards, analyzing them for repeat repair situations? If so, was there a process in place to proceed with the review effectively and efficiently? To begin, all vehicle history files...
Reject of the Month - 07/02/2012
... IVH beginning in the same month. The message stated; "the intent of this information is to help your dealership service department identify customers who have purchased a contract that may help them with making repair decisions on their vehicles." Service...
Policy Repair Limitations - 08/30/2012
... empowerment and the change has caught many service managers off guard. If service management would like to offer assistance to their customers whose vehicles are beyond these restrictions, they must get pre-approval from their DMA prior to making any...
Service Programming System Warranty Transactions - 08/30/2012
... the vehicle.Select and start "Service Programming System".In the "Select Diagnostic Tool" window select the "Settings" tab located at the lower left of the window.Select the "Warranty Claim Code" tab and match the VIN to find the claim code to process...
Tire Pre-Repair Authorization - 08/30/2012
... must also be indicated as the Removal Reason on the Tire Authorization form (from the drop-down menu). The PRA had originally indicated the Removal Reason as "Other". Once the PRA was edited and updated to reflect Customer Enthusiasm, it went into Accept...
Maintenance Offers - 08/09/2012
... offers are strictly regulated with reimbursement amounts enforced. Submitted claims that do not adhere to the fixed reimbursement amount will be subject to debit.Maintain a copy of or the original coupon document with the transaction, both front and...
A Second Radio Replacement - 01/19/2012
... the previous radio replacement information on the job card. During write up it isn't known what will repair the customer's concern. Radio concerns are typically specific enough to give a good indication that there is a possibility that the radio may...
ZSET Transaction - 03/08/2012
... by a Service Agent before or after the retail sale of the vehicle to the customer.This zero dollar transaction will add the accessory to the vehicle build. This becomes very important when a Service Agent installed accessory fails during the bumper-to-bumper...
Reject of the Month - 03/08/2012
... a transmission failure. While visiting family and friends the customer's 2003 GMC Sierra truck wouldn't go into reverse and it made clicking and crunching noises in the forward gears. Because the customer had recently had the transmission replaced at...
GMPP Common Rejects - 04/13/2012
... or shop comeback. If the repair is appropriate, adjust for overlap, including hoist time. Review your empowerment levels, it may be necessary to route the transaction for review.Clear and concise 3 C's, supporting documentation and required signatures...
Reject of the Month - 05/02/2012
... justification for the out of warranty error.After review, the WSC rejected the transaction, documenting that the customer enthusiasm indicator must be checked in order to goodwill the transaction.The warranty administrator reviewed the transaction again...
Special Policies Performed On Vehicles With No Special Policies - 04/27/2011
... coverage has expired or the vehicle is not included in the parameters outlined in the policy document. When a customer presents a vehicle for repair that exhibits the conditions established in the policy, but falls outside the VIN break points, or is...
VIN Too Old? No Labour Operations Available - 04/12/2011
... or warranty data may not be complete. There are a couple of ways to handle these concerns. When you encounter a VIN that will not generate in GWM there is a box in the claim for "VIN not on file". Checking the box will tell the system that it is a GM...
Reject of the Month - 03/10/2011
... Premium Care Maintenance transactions, part numbers for the oil and filter are required pieces of documentation in the parts field of GWM. These transactions are entered with ZREG transaction type. The appropriate labour hours (as noted in the program...
Transportation Transactions Tidbits - 08/09/2011
... must be filed, the only labour operation available to use is A0690. A transportation transaction would allow A0690 to be used for two separate repairs on the same job card, once for the left fender and once for the right fender. Of course the damage...
Customer Reimbursement - 06/30/2011
... goodwill consideration. Goodwill is a customer retention tool and therefore should be used to keep your customers coming back to you. If you feel you have that customer standing in front of you, carefully consider using your goodwill options. ...
Recall 10426 Update - 06/30/2011
Don't worry, there haven't been any changes made to recall 10426, but there is something important to note when submitting for the Axle Cross Pin Fracture recall. Originally, GM sent each dealer a specific number of axle pin kits to perform the recall ...
Authorization Code Refresher - 06/30/2011
... combined with a thorough understanding of the Service Agent Self Authorization process will help you stay ahead of the game. ...
Tire Pre-Repair Authorization Enhancements - 06/08/2011
... the shipping process of the tire via UPS. The service agent is required to create the tire return documents and UPS shipping labels in GWM. Each tire being returned must have its own UPS shipping label, a single label may not be used for multiple tires....
Recall Tips - 04/27/2011
... and/or replacement of the PCM for a possible internal failure. As outlined in the recall document, the full part number and lot number located on the module must be included in the correction field of the transaction. The numbers should be recorded on...
Top Reject of the Month - 11/17/2011
... dependency field lacked the information required to submit the claim. A great example of this would be a claim for a PCM reprogramming that lacks the required SPS code when submitted. ...
... company directly and claim for tow reimbursement with the warranty repair transaction. However, GM would like service agents to make every effort to work through Allstate Roadside Services as the primary point of contact for the roadside service GM provides. When...
Special Coverage - 04/12/2013
... and mileage parameters as outlined within the special coverage. A job card was written with documentation supporting the reimbursement and submitted for payment. The transaction later rejected for Vehicle Not Compatible With Labour Code (reject...
Maintenance - 07/03/2013
... the dealership with one of those plans, the Sierra Pro-Grade Protection plan for example, where do you find information on how to proceed?These resources are available in GlobalConnect. Once logged on, select Reports and Tools from the Service Workbench....
Free Agent Audit: - 08/09/2012
... that the Free Agent Service Offer is complete (the program ended on March 31, 2012) we can take what we've learned and apply it to future programs. Institute a policy with the advisors to review each maintenance certificate at write up to ensure the...
Repeat Repair Quick Tips - 07/02/2012
Has your dealership been asked to perform a review of XX number of job cards, analyzing them for repeat repair situations? If so, was there a process in place to proceed with the review effectively and efficiently? To begin, all vehicle history files...
Reject of the Month - 07/02/2012
... IVH beginning in the same month. The message stated; "the intent of this information is to help your dealership service department identify customers who have purchased a contract that may help them with making repair decisions on their vehicles." Service...
Policy Repair Limitations - 08/30/2012
... empowerment and the change has caught many service managers off guard. If service management would like to offer assistance to their customers whose vehicles are beyond these restrictions, they must get pre-approval from their DMA prior to making any...
Service Programming System Warranty Transactions - 08/30/2012
... the vehicle.Select and start "Service Programming System".In the "Select Diagnostic Tool" window select the "Settings" tab located at the lower left of the window.Select the "Warranty Claim Code" tab and match the VIN to find the claim code to process...
Tire Pre-Repair Authorization - 08/30/2012
... must also be indicated as the Removal Reason on the Tire Authorization form (from the drop-down menu). The PRA had originally indicated the Removal Reason as "Other". Once the PRA was edited and updated to reflect Customer Enthusiasm, it went into Accept...
Maintenance Offers - 08/09/2012
... offers are strictly regulated with reimbursement amounts enforced. Submitted claims that do not adhere to the fixed reimbursement amount will be subject to debit.Maintain a copy of or the original coupon document with the transaction, both front and...
A Second Radio Replacement - 01/19/2012
... the previous radio replacement information on the job card. During write up it isn't known what will repair the customer's concern. Radio concerns are typically specific enough to give a good indication that there is a possibility that the radio may...
ZSET Transaction - 03/08/2012
... by a Service Agent before or after the retail sale of the vehicle to the customer.This zero dollar transaction will add the accessory to the vehicle build. This becomes very important when a Service Agent installed accessory fails during the bumper-to-bumper...
Reject of the Month - 03/08/2012
... a transmission failure. While visiting family and friends the customer's 2003 GMC Sierra truck wouldn't go into reverse and it made clicking and crunching noises in the forward gears. Because the customer had recently had the transmission replaced at...
GMPP Common Rejects - 04/13/2012
... or shop comeback. If the repair is appropriate, adjust for overlap, including hoist time. Review your empowerment levels, it may be necessary to route the transaction for review.Clear and concise 3 C's, supporting documentation and required signatures...
Reject of the Month - 05/02/2012
... justification for the out of warranty error.After review, the WSC rejected the transaction, documenting that the customer enthusiasm indicator must be checked in order to goodwill the transaction.The warranty administrator reviewed the transaction again...
Special Policies Performed On Vehicles With No Special Policies - 04/27/2011
... coverage has expired or the vehicle is not included in the parameters outlined in the policy document. When a customer presents a vehicle for repair that exhibits the conditions established in the policy, but falls outside the VIN break points, or is...
VIN Too Old? No Labour Operations Available - 04/12/2011
... or warranty data may not be complete. There are a couple of ways to handle these concerns. When you encounter a VIN that will not generate in GWM there is a box in the claim for "VIN not on file". Checking the box will tell the system that it is a GM...
Reject of the Month - 03/10/2011
... Premium Care Maintenance transactions, part numbers for the oil and filter are required pieces of documentation in the parts field of GWM. These transactions are entered with ZREG transaction type. The appropriate labour hours (as noted in the program...
Transportation Transactions Tidbits - 08/09/2011
... must be filed, the only labour operation available to use is A0690. A transportation transaction would allow A0690 to be used for two separate repairs on the same job card, once for the left fender and once for the right fender. Of course the damage...
Customer Reimbursement - 06/30/2011
... goodwill consideration. Goodwill is a customer retention tool and therefore should be used to keep your customers coming back to you. If you feel you have that customer standing in front of you, carefully consider using your goodwill options. ...
Recall 10426 Update - 06/30/2011
Don't worry, there haven't been any changes made to recall 10426, but there is something important to note when submitting for the Axle Cross Pin Fracture recall. Originally, GM sent each dealer a specific number of axle pin kits to perform the recall ...
Authorization Code Refresher - 06/30/2011
... combined with a thorough understanding of the Service Agent Self Authorization process will help you stay ahead of the game. ...
Tire Pre-Repair Authorization Enhancements - 06/08/2011
... the shipping process of the tire via UPS. The service agent is required to create the tire return documents and UPS shipping labels in GWM. Each tire being returned must have its own UPS shipping label, a single label may not be used for multiple tires....
Recall Tips - 04/27/2011
... and/or replacement of the PCM for a possible internal failure. As outlined in the recall document, the full part number and lot number located on the module must be included in the correction field of the transaction. The numbers should be recorded on...
Top Reject of the Month - 11/17/2011
... dependency field lacked the information required to submit the claim. A great example of this would be a claim for a PCM reprogramming that lacks the required SPS code when submitted. ...
DBC Chat - 11/17/2011
Looking for an effective and efficient resource for warranty assistance? Many of you have had the opportunity to contact the DBC for assistance with a warranty question or claim assistance. These contacts require precious time spent on the phone waiting...
GM Card Service, Parts, and Accessories Promotion - 12/15/2011
... gmglobalconnect.com and opening Workbenches. Select Sales - GM Cardmember Services - and enter your BAC. Select "redeem for service" where you will enter specific information about the customer, including the last four digits of the credit card. Dealership...
New Year, New Goals - 01/19/2012
... commitments or long range goals to help make the desired commitments become a reality.This year we would like to encourage everyone to take those New Year resolutions more seriously and keep them in the forefront for the entire year. Being the best you...
Update to Exterior Only Labour Operations - 01/19/2012
... Log on to our Warranty Community website to print the help card we have created for easy access to what you need to do when using these labour operations. This help card, along with many others, is under the Resource tab. The 10-digit code will...
2012 Warranty Management Workshops - 01/19/2012
... manual cover to cover, this workshop clarifies how to effectively administer those policies in your warranty processes.Learn to collect every warranty dollar the most efficient wayBe confident your warranty transactions are submitted correctlyLearn the...
Where Are The Floor Mats? - 10/14/2011
You don't have to live on the East Coast to feel the effects of Hurricane Irene. GM recently announced that the supplier of floor mats for certain 2012 Enclave, Cadillac CTS, Equinox, Impala, Cruze, Traverse, Volt, Acadia, and Terrain models was a victim...
CBG CPO Maintenance Plan - 10/14/2011
... and Z2330 for Diesel at $60. All of these should be submitted under transaction type ZREG. The dollar amount being claimed should be claimed in the miscellaneous net item field. The program is available for vehicles that fall into the parameters of the...
Reject of the Month - 01/11/2016
... Chevrolet Equinox. The bulletin supports the repair or replacement of the HVAC temperature control door valve. The Equinox required replacement of the valve. The special coverage covers repairs on involved vehicles for a period of 10 years or 120,000...
Sublet Vendors - 10/23/2015
... This information must be attached to the job card and be a part of the vehicle history file.Do your sublet vendors' invoices comply with GM policy? Quite often sublet invoices are very basic, many times only containing the dealership name and VIN of...
Pre-Delivery Dealer Installed Options - 12/01/2015
... within the Accessories Manual section. Once the components are installed, the technician should document the RPO on the job card for use by warranty administration.A warranty claim is submitted using labor operation 0590032-PDI-Dealer Installed-Factory...
Concern Not Duplicated Labor Operations - 12/01/2015
As expected, when a technician spends time attempting to diagnose what a customer feels is a problem with their vehicle but in the end they can't duplicate that concern, they still want to be paid. GM has 42 labor operations published in the Labor Time...
Authorization to Perform Repairs - 12/01/2015
... as long as all required job card information is included on the envelope/pre-write sheet. The document must be attached to the job card.Electronic authorization to perform repairs is acceptable as long as it is obtained prior to repairs being performed...
Air Conditioning Season - 04/28/2016
... from the GE-50300 Recovery/Recycle/Recharge Machine must be attached to the job card. The data documents the vehicle's VIN, humidity, temperature, high and low side pressures, recovered and charged amounts, gas analyzer results, and vacuum time. The...
Revised Authorization Matrix - 04/08/2016
... started or simply prior to transaction submission. The matrix also describes the situations that would require either DMA/DMC or WSC approval. The four situations that require service management approval prior to the start of the repair are OLH,...
CAC Provided Diagnostic Voucher - 06/27/2016
... that was approved by CAC. GM feels that a big roadblock to getting the customer's vehicle into your dealership is the diagnostic fee. Customers who contact CAC, and have expressed dissatisfaction with this fee, and are asking for assistance with the...
STS Training - 06/27/2016
... takes place at the end of the month that the threshold has been achieved. Where does your dealership stand? Go to the "My Dealer Certifications" tab in the Center of Learning to access Nontechnical Certification and Technical Certification statuses....
Pre-Delivery Inspection (PDI) Credit - 09/03/2015
... the store has completed the repair and has been credited for the transaction. Make sure that your dealership team is taking the appropriate steps to identify new and used vehicles that require recall repairs prior to customer delivery. GM recommends...
Ignition Switch Recalls - 10/02/2015
... gift card - choice of 7 retailers (including WalMart, Amazon, Applebee's, Target, Chili's, Exxon, Domino's)$50 gift card - choice of 7 retailers (listed above)Non-offer Urgency Message - no offer is given, just a message to contact a dealer to have the...
GM 2 Mode Hybrid Battery Assembly - 06/30/2015
... battery. Once the battery has been bagged, it should be placed in the original shipping container. Do not ship hybrid batteries until all of the protective covers, which are shipped with the new battery, are installed and double bagged. Replacement bags...
Authorization Timing - 06/30/2015
... authorization for OLH at 12:45 pm on 7/1/2015 is not compliant when the technician's time documentation for the OLH began at 9:20 am and was completed at 10:40 am on 7/1/2015; the manager's authorization is after the fact.2. Authorization prior to transaction...
Global Warranty Management - 07/29/2015
... or search by customer name or VIN. Enter the request number for the claim pre-approval that you would like to print. The request number is documented on the pre-approval email from the DMA. Click Search to obtain the appropriate record.Click the request...
GWM Warranty Reports - 01/21/2015
... Period, Labor Operation Count and Technician Labor Hours Reports. Interested in viewing your average warranty transaction payment period? Select the Analyze Payment Period from Service Agent Reports where data may be displayed in a 12-month period...
Reject of the Month - 06/02/2015
... customer contacted the dealership for a reimbursement for the maintenance expense. The dealer documented the reimbursement on a job card and attached a copy of the reimbursement check, the customer paid invoice, and a copy of IVH, showing the valid...
Reject of the Month - 04/28/2015
... click the radio button for Service Agent Installed and resubmit for payment. Another example would be submitting a special coverage repair with the appropriate parts and labor operation, but failing to click the "Is this a Special Coverage?" radio...
Cadillac Premium Care Maintenance Program (CPCM) - 11/18/2013
... the program is voluntary, if no action is taken to opt out of the program, Cadillac will consider your dealership to be an active participant in the 2014 program. Those dealers that chose to opt out of the program did so by accessing the Cadillac Dealer...
Looking for an effective and efficient resource for warranty assistance? Many of you have had the opportunity to contact the DBC for assistance with a warranty question or claim assistance. These contacts require precious time spent on the phone waiting...
GM Card Service, Parts, and Accessories Promotion - 12/15/2011
... gmglobalconnect.com and opening Workbenches. Select Sales - GM Cardmember Services - and enter your BAC. Select "redeem for service" where you will enter specific information about the customer, including the last four digits of the credit card. Dealership...
New Year, New Goals - 01/19/2012
... commitments or long range goals to help make the desired commitments become a reality.This year we would like to encourage everyone to take those New Year resolutions more seriously and keep them in the forefront for the entire year. Being the best you...
Update to Exterior Only Labour Operations - 01/19/2012
... Log on to our Warranty Community website to print the help card we have created for easy access to what you need to do when using these labour operations. This help card, along with many others, is under the Resource tab. The 10-digit code will...
2012 Warranty Management Workshops - 01/19/2012
... manual cover to cover, this workshop clarifies how to effectively administer those policies in your warranty processes.Learn to collect every warranty dollar the most efficient wayBe confident your warranty transactions are submitted correctlyLearn the...
Where Are The Floor Mats? - 10/14/2011
You don't have to live on the East Coast to feel the effects of Hurricane Irene. GM recently announced that the supplier of floor mats for certain 2012 Enclave, Cadillac CTS, Equinox, Impala, Cruze, Traverse, Volt, Acadia, and Terrain models was a victim...
CBG CPO Maintenance Plan - 10/14/2011
... and Z2330 for Diesel at $60. All of these should be submitted under transaction type ZREG. The dollar amount being claimed should be claimed in the miscellaneous net item field. The program is available for vehicles that fall into the parameters of the...
Reject of the Month - 01/11/2016
... Chevrolet Equinox. The bulletin supports the repair or replacement of the HVAC temperature control door valve. The Equinox required replacement of the valve. The special coverage covers repairs on involved vehicles for a period of 10 years or 120,000...
Sublet Vendors - 10/23/2015
... This information must be attached to the job card and be a part of the vehicle history file.Do your sublet vendors' invoices comply with GM policy? Quite often sublet invoices are very basic, many times only containing the dealership name and VIN of...
Pre-Delivery Dealer Installed Options - 12/01/2015
... within the Accessories Manual section. Once the components are installed, the technician should document the RPO on the job card for use by warranty administration.A warranty claim is submitted using labor operation 0590032-PDI-Dealer Installed-Factory...
Concern Not Duplicated Labor Operations - 12/01/2015
As expected, when a technician spends time attempting to diagnose what a customer feels is a problem with their vehicle but in the end they can't duplicate that concern, they still want to be paid. GM has 42 labor operations published in the Labor Time...
Authorization to Perform Repairs - 12/01/2015
... as long as all required job card information is included on the envelope/pre-write sheet. The document must be attached to the job card.Electronic authorization to perform repairs is acceptable as long as it is obtained prior to repairs being performed...
Air Conditioning Season - 04/28/2016
... from the GE-50300 Recovery/Recycle/Recharge Machine must be attached to the job card. The data documents the vehicle's VIN, humidity, temperature, high and low side pressures, recovered and charged amounts, gas analyzer results, and vacuum time. The...
Revised Authorization Matrix - 04/08/2016
... started or simply prior to transaction submission. The matrix also describes the situations that would require either DMA/DMC or WSC approval. The four situations that require service management approval prior to the start of the repair are OLH,...
CAC Provided Diagnostic Voucher - 06/27/2016
... that was approved by CAC. GM feels that a big roadblock to getting the customer's vehicle into your dealership is the diagnostic fee. Customers who contact CAC, and have expressed dissatisfaction with this fee, and are asking for assistance with the...
STS Training - 06/27/2016
... takes place at the end of the month that the threshold has been achieved. Where does your dealership stand? Go to the "My Dealer Certifications" tab in the Center of Learning to access Nontechnical Certification and Technical Certification statuses....
Pre-Delivery Inspection (PDI) Credit - 09/03/2015
... the store has completed the repair and has been credited for the transaction. Make sure that your dealership team is taking the appropriate steps to identify new and used vehicles that require recall repairs prior to customer delivery. GM recommends...
Ignition Switch Recalls - 10/02/2015
... gift card - choice of 7 retailers (including WalMart, Amazon, Applebee's, Target, Chili's, Exxon, Domino's)$50 gift card - choice of 7 retailers (listed above)Non-offer Urgency Message - no offer is given, just a message to contact a dealer to have the...
GM 2 Mode Hybrid Battery Assembly - 06/30/2015
... battery. Once the battery has been bagged, it should be placed in the original shipping container. Do not ship hybrid batteries until all of the protective covers, which are shipped with the new battery, are installed and double bagged. Replacement bags...
Authorization Timing - 06/30/2015
... authorization for OLH at 12:45 pm on 7/1/2015 is not compliant when the technician's time documentation for the OLH began at 9:20 am and was completed at 10:40 am on 7/1/2015; the manager's authorization is after the fact.2. Authorization prior to transaction...
Global Warranty Management - 07/29/2015
... or search by customer name or VIN. Enter the request number for the claim pre-approval that you would like to print. The request number is documented on the pre-approval email from the DMA. Click Search to obtain the appropriate record.Click the request...
GWM Warranty Reports - 01/21/2015
... Period, Labor Operation Count and Technician Labor Hours Reports. Interested in viewing your average warranty transaction payment period? Select the Analyze Payment Period from Service Agent Reports where data may be displayed in a 12-month period...
Reject of the Month - 06/02/2015
... customer contacted the dealership for a reimbursement for the maintenance expense. The dealer documented the reimbursement on a job card and attached a copy of the reimbursement check, the customer paid invoice, and a copy of IVH, showing the valid...
Reject of the Month - 04/28/2015
... click the radio button for Service Agent Installed and resubmit for payment. Another example would be submitting a special coverage repair with the appropriate parts and labor operation, but failing to click the "Is this a Special Coverage?" radio...
Cadillac Premium Care Maintenance Program (CPCM) - 11/18/2013
... the program is voluntary, if no action is taken to opt out of the program, Cadillac will consider your dealership to be an active participant in the 2014 program. Those dealers that chose to opt out of the program did so by accessing the Cadillac Dealer...
WPC Website Decommissioned - 09/04/2013
... completes the driver information and provides the carrier pro number, make a copy of the BOL for your records and update the WPC shipping log with the pro number and date shipped.WPC material request form. This form is used to request complimentary plastic...
Reject of the Month - 10/01/2013
... a 2.4L engine. If a bulletin repair was performed with a bulletin specific operation, review the document to see if the parameters established in the bulletin header are reflected in the VIN being repaired. If not, it will become necessary to select...
Reject of the Month - 07/30/2013
... rejects for transactions associated with PDI Dealer Installed Accessories on 2014 Chevrolet Silverado trucks. After the warranty administrator submitted a few of the transactions and received repeat repair rejects, she sought out assistance in order...
Battery Replacements on Vehicles With Less Than 250 Miles - 07/30/2013
... in the vehicle pull from the battery even when the vehicle is shut off. To keep the battery in your stock vehicles working properly, it should be charged periodically; every 20 - 45 days according to the Policies and Procedures manual. Another option...
WPC Website Decommissioned - 09/04/2013
... completes the driver information and provides the carrier pro number, make a copy of the BOL for your records and update the WPC shipping log with the pro number and date shipped.WPC material request form. This form is used to request complimentary plastic...
Midtronics GR8 Battery Tester Code now 15 Digits - 11/18/2013
... Warranty Support Center (WSC) approval. When routing the claim for approval, attach supporting documentation showing the battery was maintained while in service agent inventory for reimbursement consideration. If the vehicle has been in the service agent's...
Full Disclosure - 02/27/2014
... part of a transportation claim, the customer must be informed of the damage that was sustained and what repairs were made. This disclosure must also be written with a copy given to the customer and a copy kept in the history file. Because of the variance...
Reject of the Month - 02/27/2014
... the Tire Pre-Repair Authorization into GWM and to return the tire to the tire manufacturer. Document only requests only allow up to a 0.2 hour allowance per transaction, as was the case with this particular transaction. The warranty administrator...
Ignition Switch Parts Return Request - 06/06/2014
... the part back. After opening the message attachment, click the "Enter BAC" tab.After entering your BAC click OK and the appropriate transactions will display, with the VIN and the transaction date. Transactions listed in the file that did not have...
Warranty Parts Center Shipping Labels - 05/09/2014
... UPS size limitations), and a UPS shipping label is printed as part of the process of creating the documents that are required to be completed with every request. There is another shipping label involved and that label is generated when the arrow...
Customer Pay Service Offer - 11/25/2014
... on the customer's job card with the qualifying LLPW component purchase. Dealers must also document where the customer viewed/heard about the offer on the job card. This offer may only be advertised online or within their service lane by utilizing...
Older and Non-GM Rental Vehicles - 09/09/2014
... be given to a customer for a regular warranty repair. That particular Administrative Message does not specify if the waiver is just for recall customers. Rental vehicle demand is affecting available vehicles for regular warranty customers as well....
Unintended Ignition Key Rotation Clarification - 10/03/2014
... 14350 using insert, part number 23279477, and key rings, either 23232599, 23247262, or 13598784, you will need 4 inserts and 4 rings. The components are packaged into merchandising packs of 4. Dealers are to place the order for 4 pieces of the insert...
Part Failures During The Same Repair Visit - 10/03/2014
... has recorded on the job card, separate from the initial time recording, and not simply duplicating what base time is. As a reminder, technicians are required to time record all warranty and policy repairs, and OLH time must have a separate time recording....
Global Warranty Management - 10/31/2014
Is your service department aware that a recall cannot be performed when the Field Action status in IVH displays "Incomplete Remedy Not Yet Available"? GM is required to publish all of the VINs associated with a Safety or Safety-related No-Compliance Recall...
From the Desk of a Service Manager - 05/12/2010
... aware of their department. Those that have had this opportunity may have even found it to be somewhat gratifying, if not simply a means of opening their eyes a little wider. The process may enable you to see the whole warranty picture in just a few short...
Reject Code 242 - 03/11/2010
... manager must use their self-authorization code and cannot route the transaction to GM.Don't know what your empowerment is for self-authorization codes? You will find your empowerment levels under the "Analyze Warranty" tab and going into "View Service...
Global Warranty Management - Adjustments - 03/11/2010
... ability to perform a full debit or an adjustment. At the job card header screen you must select what action you would like to take; either full debit or adjustment. Adjustment refers to both an add credit and a partial debit. In an adjustment situation...
Global Warranty Tips - 03/11/2010
Global Warranty Tips : Educate your tow vendors to include the distance towed on the tow invoice. Towing expense is included with the repair transaction as a net item expense. The tow amount, towing invoice number and distance towed are all required fields...
GlobalConnect - 02/04/2010
... in 25 days on March xx, 2010. Use this section to personalize your Global homepage you decide what you want to display after logging in, e.g. Global Warranty Management, SI, Service Forms, TIS2WEB, etc.GM also houses the much referenced Service Policies...
Missed Revenue - Parts Inventory - 02/04/2010
... to overhaul the transmission in his customer's vehicle.Sound like a typical day at the store? What can make these scenarios atypical is the response they receive on their visit. The tire customer is told that the tires they are interested in are currently...
Customer Concern Verification Sheets - 04/13/2010
... will reduce your customer concerns not duplicated when more emphasis is placed on pinpointing what the customer is experiencing.With increased customer involvement your customer will see that you are doing all you can to correct their concern.Using these...
OnStar - 01/28/2014
... will be first brought to the Chevrolet Corvette, Impala, Malibu and Volt. The Equinox, Silverado, Spark and Spark EV will get the connectivity later this year. Car owners will be able to download apps from an online GM store without charge, but will...
Important Policy Updates - 01/10/2014
... approval in the form of a signature (or initials), date, time and explanation, is the method of documenting the involvement and consent of service management, prior to the work being performed on the vehicle. The Dealer Empowerment and Customer...
Policy Decisions - 02/27/2014
... actual cases where the customer participated with an out of warranty expense. Take a look at your store's statistics, where do you stand? ...
... completes the driver information and provides the carrier pro number, make a copy of the BOL for your records and update the WPC shipping log with the pro number and date shipped.WPC material request form. This form is used to request complimentary plastic...
Reject of the Month - 10/01/2013
... a 2.4L engine. If a bulletin repair was performed with a bulletin specific operation, review the document to see if the parameters established in the bulletin header are reflected in the VIN being repaired. If not, it will become necessary to select...
Reject of the Month - 07/30/2013
... rejects for transactions associated with PDI Dealer Installed Accessories on 2014 Chevrolet Silverado trucks. After the warranty administrator submitted a few of the transactions and received repeat repair rejects, she sought out assistance in order...
Battery Replacements on Vehicles With Less Than 250 Miles - 07/30/2013
... in the vehicle pull from the battery even when the vehicle is shut off. To keep the battery in your stock vehicles working properly, it should be charged periodically; every 20 - 45 days according to the Policies and Procedures manual. Another option...
WPC Website Decommissioned - 09/04/2013
... completes the driver information and provides the carrier pro number, make a copy of the BOL for your records and update the WPC shipping log with the pro number and date shipped.WPC material request form. This form is used to request complimentary plastic...
Midtronics GR8 Battery Tester Code now 15 Digits - 11/18/2013
... Warranty Support Center (WSC) approval. When routing the claim for approval, attach supporting documentation showing the battery was maintained while in service agent inventory for reimbursement consideration. If the vehicle has been in the service agent's...
Full Disclosure - 02/27/2014
... part of a transportation claim, the customer must be informed of the damage that was sustained and what repairs were made. This disclosure must also be written with a copy given to the customer and a copy kept in the history file. Because of the variance...
Reject of the Month - 02/27/2014
... the Tire Pre-Repair Authorization into GWM and to return the tire to the tire manufacturer. Document only requests only allow up to a 0.2 hour allowance per transaction, as was the case with this particular transaction. The warranty administrator...
Ignition Switch Parts Return Request - 06/06/2014
... the part back. After opening the message attachment, click the "Enter BAC" tab.After entering your BAC click OK and the appropriate transactions will display, with the VIN and the transaction date. Transactions listed in the file that did not have...
Warranty Parts Center Shipping Labels - 05/09/2014
... UPS size limitations), and a UPS shipping label is printed as part of the process of creating the documents that are required to be completed with every request. There is another shipping label involved and that label is generated when the arrow...
Customer Pay Service Offer - 11/25/2014
... on the customer's job card with the qualifying LLPW component purchase. Dealers must also document where the customer viewed/heard about the offer on the job card. This offer may only be advertised online or within their service lane by utilizing...
Older and Non-GM Rental Vehicles - 09/09/2014
... be given to a customer for a regular warranty repair. That particular Administrative Message does not specify if the waiver is just for recall customers. Rental vehicle demand is affecting available vehicles for regular warranty customers as well....
Unintended Ignition Key Rotation Clarification - 10/03/2014
... 14350 using insert, part number 23279477, and key rings, either 23232599, 23247262, or 13598784, you will need 4 inserts and 4 rings. The components are packaged into merchandising packs of 4. Dealers are to place the order for 4 pieces of the insert...
Part Failures During The Same Repair Visit - 10/03/2014
... has recorded on the job card, separate from the initial time recording, and not simply duplicating what base time is. As a reminder, technicians are required to time record all warranty and policy repairs, and OLH time must have a separate time recording....
Global Warranty Management - 10/31/2014
Is your service department aware that a recall cannot be performed when the Field Action status in IVH displays "Incomplete Remedy Not Yet Available"? GM is required to publish all of the VINs associated with a Safety or Safety-related No-Compliance Recall...
From the Desk of a Service Manager - 05/12/2010
... aware of their department. Those that have had this opportunity may have even found it to be somewhat gratifying, if not simply a means of opening their eyes a little wider. The process may enable you to see the whole warranty picture in just a few short...
Reject Code 242 - 03/11/2010
... manager must use their self-authorization code and cannot route the transaction to GM.Don't know what your empowerment is for self-authorization codes? You will find your empowerment levels under the "Analyze Warranty" tab and going into "View Service...
Global Warranty Management - Adjustments - 03/11/2010
... ability to perform a full debit or an adjustment. At the job card header screen you must select what action you would like to take; either full debit or adjustment. Adjustment refers to both an add credit and a partial debit. In an adjustment situation...
Global Warranty Tips - 03/11/2010
Global Warranty Tips : Educate your tow vendors to include the distance towed on the tow invoice. Towing expense is included with the repair transaction as a net item expense. The tow amount, towing invoice number and distance towed are all required fields...
GlobalConnect - 02/04/2010
... in 25 days on March xx, 2010. Use this section to personalize your Global homepage you decide what you want to display after logging in, e.g. Global Warranty Management, SI, Service Forms, TIS2WEB, etc.GM also houses the much referenced Service Policies...
Missed Revenue - Parts Inventory - 02/04/2010
... to overhaul the transmission in his customer's vehicle.Sound like a typical day at the store? What can make these scenarios atypical is the response they receive on their visit. The tire customer is told that the tires they are interested in are currently...
Customer Concern Verification Sheets - 04/13/2010
... will reduce your customer concerns not duplicated when more emphasis is placed on pinpointing what the customer is experiencing.With increased customer involvement your customer will see that you are doing all you can to correct their concern.Using these...
OnStar - 01/28/2014
... will be first brought to the Chevrolet Corvette, Impala, Malibu and Volt. The Equinox, Silverado, Spark and Spark EV will get the connectivity later this year. Car owners will be able to download apps from an online GM store without charge, but will...
Important Policy Updates - 01/10/2014
... approval in the form of a signature (or initials), date, time and explanation, is the method of documenting the involvement and consent of service management, prior to the work being performed on the vehicle. The Dealer Empowerment and Customer...
Policy Decisions - 02/27/2014
... actual cases where the customer participated with an out of warranty expense. Take a look at your store's statistics, where do you stand? ...
January 2014 Recall Update - 01/10/2014
... were issued a letter advising them that parts were not available to repair their vehicles and would receive communication when parts became available in the future. The recall applied to certain 2011-2012 Chevrolet Cruze vehicles with 1.4L DOHC turbo...
Authorization Codes - 01/10/2014
Global Warranty Management tracks a service agent's effective use of authorization codes. To view your effectiveness in applying authorization codes go to: Analyze Warranty/View Warranty Analysis Reports/Service Agent Empowerment Usage and select the...
Did You Know? - 03/26/2015
... of the matrix is available in the Service Policies and Procedures Manual Article 3.2.13. Click the download link at the top right of the page, under Attachments, to view, print or save an easy-to-read copy of the matrix. Best Practice: Provide all...
SI Enhancement: PDI Forms - 01/21/2015
Pre-Delivery Inspection forms are available in SI by selecting a late model from the drop down menu or entering the full VIN. A link to the form for the specific vehicle is available at the bottom of the page. The technician may complete and print the...
Claiming Six or More Rental Days - 02/23/2015
... Reports & Tools in Service Workbench. Complete the Claim Pre-Approval request and send it to your DMA. You will receive an email from your DMA that will indicate approval or denial. If approved, either print the email or the approved request and...
Refrigerant Recovery and Recharge - 09/02/2015
... Part of the diagnosis process is to connect the vehicle to a recovery/recharge machine to remove what refrigerant is left in the system and fill it back up to capacity. A leak test cannot be performed unless the system is full of refrigerant. The technician...
Battery Warranty Reimbursement Prices - 10/02/2015
... the Periodical/Reference area of EPIC, then select Battery Pricing from the Publication Type drop-down menu. ...
GM App - 06/27/2016
... of newer vehicles that support the smartphone connections, it continues to be a challenge to track down and persuade owners of older vehicles to come in for repairs. ...
GMPP - 04/08/2016
The GMPP Administration Guide has been updated and is available for download on the Ally eStore. The effective date of the guide is April 1, 2016.
Electronic Owner's Manual - 04/28/2016
Electronic versions of owner's manuals have been available for download from automakers for years. This option offers a way for consumers equipped with a smartphone to access and search instructions for almost any vehicle, in almost any situation. Some...
GMPP - 10/23/2015
... pages have also been updated to reflect ineligible models. The updated guide is available for download on the Ally eStore at estore.allydealer.com. ...
Battery Pricing Schedule - 02/02/2016
... Inquiry from Periodical/Reference, then select Battery Pricing from the Publication Type drop-down menu. ...
Effective Use of Authorization Codes - 02/02/2016
... Warranty Management that tracks a service agent's effective use of authorization codes. To view your effectiveness in applying authorization codes, go to: Analyze Warranty > View Warranty Analysis Reports > Service Agent Empowerment Usage and select...
October 2011 Recall Update - 10/14/2011
... updated software and calibrations, and install a revised fuse location label. The technician must document the warranty codes for the module reprogramming events on the job card. The program is in effect until September 30, 2013. The program has been...
November 2011 Recall Update - 11/17/2011
... updated software and calibrations, and install a revised fuse location label. The technician must document the warranty codes for the module reprogramming events on the job card. The program is in effect until September 30, 2013. The programming order...
Chevrolet 5-Year Protection Plus Package - 12/15/2011
... a Chevrolet. GM's research has found that these potential new car buyers can be persuaded to visit your dealership and purchase or lease a Chevrolet with the right offer. The offer runs between November 1, 2011, and January 3, 2012.Vehicles eligible...
Remanufactured and Refurbished Parts Disclosure - 12/15/2011
... tested, and if in working condition, repackaged. Warranty coverage is typically the same as what a new part would be. Beginning October 17th, 2011, a document has been added to parts packaging that is intended to be used to communicate to your customer...
Not What Was Ordered - 06/08/2011
... around inspection, they should be noted on the delivery receipt. Use the remarks section to write what the exception is. Damage codes are not necessary and you won't find any that are appropriate. If the discrepancy is discovered during the secondary...
Transportation Transactions - Receiving Hours Notification - 06/30/2011
As a service agent, you have the option to choose the hours you are willing to receive new vehicle deliveries, within reason. The hours you choose should indicate the times that you will have trained vehicle inspectors available to perform the walk around...
Reject of the Month - 04/13/2012
... to allow the system to calculate pricing, something that the warranty administrator was unable to do in their in-house system. After reviewing the pending transaction the warranty administrator noticed that only the base labour carried over, no additional...
Transmission Internal Repair Clock Time Changes - 01/19/2012
... and reinstall the transmission, which is part of the base repair. The total time clocked reflects what can be claimed as OLH, provided it is approved by service management. OLH over 2 hours, for most dealers, will require GM authorization. If the...
GWM Enhancements - 03/08/2012
... must be selected if the warranty transaction is for a policy repair. "Policy" is the new term for what was long considered "Goodwill". In other words, if a vehicle is out of warranty and the service agent elects to cover the repair, it is covered as...
Wheel Alignment Guidelines - 07/02/2012
... accurate customer concern so that the technician can determine if a wheel alignment will correct what the customer is experiencing. It's a lengthy bulletin, but should be reviewed by both service advisors and technicians. Many pages of the bulletin have...
The Warranty Parts Center and Customer Enthusiasm - 06/06/2012
... covered as a warranty transaction. The Policies and Procedures manual has two articles explaining what is not covered as warranty.1.2.2.2 - Damage Due to Accidents, Misuse, or Alterations1.2.2.3 - Damage Due to Impact, Use, or the EnvironmentWithin both...
Parts Sold Over-The-Counter - 07/02/2012
... person it is defective, there is really no way to verify if that is actually the case. So how do you really know if it's defective?Well, for the most part you don't. That is why service management must be involved in the transaction. Service managers...
... were issued a letter advising them that parts were not available to repair their vehicles and would receive communication when parts became available in the future. The recall applied to certain 2011-2012 Chevrolet Cruze vehicles with 1.4L DOHC turbo...
Authorization Codes - 01/10/2014
Global Warranty Management tracks a service agent's effective use of authorization codes. To view your effectiveness in applying authorization codes go to: Analyze Warranty/View Warranty Analysis Reports/Service Agent Empowerment Usage and select the...
Did You Know? - 03/26/2015
... of the matrix is available in the Service Policies and Procedures Manual Article 3.2.13. Click the download link at the top right of the page, under Attachments, to view, print or save an easy-to-read copy of the matrix. Best Practice: Provide all...
SI Enhancement: PDI Forms - 01/21/2015
Pre-Delivery Inspection forms are available in SI by selecting a late model from the drop down menu or entering the full VIN. A link to the form for the specific vehicle is available at the bottom of the page. The technician may complete and print the...
Claiming Six or More Rental Days - 02/23/2015
... Reports & Tools in Service Workbench. Complete the Claim Pre-Approval request and send it to your DMA. You will receive an email from your DMA that will indicate approval or denial. If approved, either print the email or the approved request and...
Refrigerant Recovery and Recharge - 09/02/2015
... Part of the diagnosis process is to connect the vehicle to a recovery/recharge machine to remove what refrigerant is left in the system and fill it back up to capacity. A leak test cannot be performed unless the system is full of refrigerant. The technician...
Battery Warranty Reimbursement Prices - 10/02/2015
... the Periodical/Reference area of EPIC, then select Battery Pricing from the Publication Type drop-down menu. ...
GM App - 06/27/2016
... of newer vehicles that support the smartphone connections, it continues to be a challenge to track down and persuade owners of older vehicles to come in for repairs. ...
GMPP - 04/08/2016
The GMPP Administration Guide has been updated and is available for download on the Ally eStore. The effective date of the guide is April 1, 2016.
Electronic Owner's Manual - 04/28/2016
Electronic versions of owner's manuals have been available for download from automakers for years. This option offers a way for consumers equipped with a smartphone to access and search instructions for almost any vehicle, in almost any situation. Some...
GMPP - 10/23/2015
... pages have also been updated to reflect ineligible models. The updated guide is available for download on the Ally eStore at estore.allydealer.com. ...
Battery Pricing Schedule - 02/02/2016
... Inquiry from Periodical/Reference, then select Battery Pricing from the Publication Type drop-down menu. ...
Effective Use of Authorization Codes - 02/02/2016
... Warranty Management that tracks a service agent's effective use of authorization codes. To view your effectiveness in applying authorization codes, go to: Analyze Warranty > View Warranty Analysis Reports > Service Agent Empowerment Usage and select...
October 2011 Recall Update - 10/14/2011
... updated software and calibrations, and install a revised fuse location label. The technician must document the warranty codes for the module reprogramming events on the job card. The program is in effect until September 30, 2013. The program has been...
November 2011 Recall Update - 11/17/2011
... updated software and calibrations, and install a revised fuse location label. The technician must document the warranty codes for the module reprogramming events on the job card. The program is in effect until September 30, 2013. The programming order...
Chevrolet 5-Year Protection Plus Package - 12/15/2011
... a Chevrolet. GM's research has found that these potential new car buyers can be persuaded to visit your dealership and purchase or lease a Chevrolet with the right offer. The offer runs between November 1, 2011, and January 3, 2012.Vehicles eligible...
Remanufactured and Refurbished Parts Disclosure - 12/15/2011
... tested, and if in working condition, repackaged. Warranty coverage is typically the same as what a new part would be. Beginning October 17th, 2011, a document has been added to parts packaging that is intended to be used to communicate to your customer...
Not What Was Ordered - 06/08/2011
... around inspection, they should be noted on the delivery receipt. Use the remarks section to write what the exception is. Damage codes are not necessary and you won't find any that are appropriate. If the discrepancy is discovered during the secondary...
Transportation Transactions - Receiving Hours Notification - 06/30/2011
As a service agent, you have the option to choose the hours you are willing to receive new vehicle deliveries, within reason. The hours you choose should indicate the times that you will have trained vehicle inspectors available to perform the walk around...
Reject of the Month - 04/13/2012
... to allow the system to calculate pricing, something that the warranty administrator was unable to do in their in-house system. After reviewing the pending transaction the warranty administrator noticed that only the base labour carried over, no additional...
Transmission Internal Repair Clock Time Changes - 01/19/2012
... and reinstall the transmission, which is part of the base repair. The total time clocked reflects what can be claimed as OLH, provided it is approved by service management. OLH over 2 hours, for most dealers, will require GM authorization. If the...
GWM Enhancements - 03/08/2012
... must be selected if the warranty transaction is for a policy repair. "Policy" is the new term for what was long considered "Goodwill". In other words, if a vehicle is out of warranty and the service agent elects to cover the repair, it is covered as...
Wheel Alignment Guidelines - 07/02/2012
... accurate customer concern so that the technician can determine if a wheel alignment will correct what the customer is experiencing. It's a lengthy bulletin, but should be reviewed by both service advisors and technicians. Many pages of the bulletin have...
The Warranty Parts Center and Customer Enthusiasm - 06/06/2012
... covered as a warranty transaction. The Policies and Procedures manual has two articles explaining what is not covered as warranty.1.2.2.2 - Damage Due to Accidents, Misuse, or Alterations1.2.2.3 - Damage Due to Impact, Use, or the EnvironmentWithin both...
Parts Sold Over-The-Counter - 07/02/2012
... person it is defective, there is really no way to verify if that is actually the case. So how do you really know if it's defective?Well, for the most part you don't. That is why service management must be involved in the transaction. Service managers...
Changes to Special Coverage 10054 - 07/30/2013
... Chevrolet SSR, TrailBlazer, and GMC Envoy. The GMC Envoy XL and Chevrolet TrailBlazer EXT coverage does not include the 2007 model year and the GMC XUV is only included for the 2005 model year. Coverage is 10 years or 120,000 miles from the date the...
May 2013 Bulletin Updates: - 06/19/2013
... Tampering or Vehicle Modifications. The new GLC to submit for identifying and documenting tampering or non-GM vehicle modifications is 0600014. 05-03-07-009F: Wheel Alignment Specifications. Wheel alignments under warranty are submitted using one...
Battery Replacement Requirements - 06/19/2013
... occurs first. If a battery is replaced near the end of the bumper-to-bumper warranty, the coverage would default to the 12 months. If the battery fails during that 12-month period, a ZPTI transaction part warranty would be submitted. This is the only...
Camaro Z/28 - 05/14/2013
... and stability at high speeds. The new Z/28 features a full aerodynamics package that creates downforce at speed, helping to make it the most track capable Camaro in history. The new model is lightweight and high-revving, has a dry-sump LS7 engine, carbon-ceramic...
GMPP - 10/08/2012
... may be found on the Ally eStore website at http://estore.allydealer.com. To access the site, enter your dealership BAC code in the user ID and password fields. Select GM Protection Plan from the "Company & Solutions" menu. Click the download button...
Where are the Manuals? - 03/11/2013
... is especially helpful with emission warranty coverage and lists specific emission components and what the warranty coverage is. Select state emission coverage is explained, including the specific states that have extended warranty coverage. Cadillac...
Reject of the Month - 03/11/2013
... to an internal throttle body failure. The tech scanned the system, found code P2135 and followed document id 1758140 through the diagnosis process. He checked the ground at the throttle body connector terminal C and found .3 ohms 5 volt reference. The...
A Goodwill Tool - 02/26/2013
... and their vehicle is currently 25 months old and has 32,000 miles on the odometer, their warranty would be extended to 49 months or 62,000 miles, whichever occurs first. Component letters are automatically transferred to subsequent owners. Up to...
Updates to the Dealer Empowerment Portal - 08/23/2016
... when the transaction is submitted for GM Authorization. Previously, warranty administrators would have to go to the portal and make a copy of the form showing approval and scan and attach it to the transaction. Now the form showing approval will be included...
Warranty Coverage for Customer Purchased Parts & Accessories - 07/28/2016
... period, or 12 months, whichever is greater. GM Accessory parts that are sold over-the-counter or do not require installation are warrantied for 12 months from the date of purchase. Installed accessories are covered under the applicable vehicle warranty...
Fuel Economy - 07/28/2016
The average fuel economy for new cars and light trucks sold in the US in June was 25.3 mpg, down 0.1 mpg from May. This reflects the growing pickup, SUV, and crossover demand. The average fuel economy of new light vehicles sold each month has dropped...
Field Action Information App - 08/23/2016
... Launch the app to obtain up to date dealership Field Action reports, as well as view, print, and download Field Action data. Reports available within this app include: Campaign Initiation Detail Reports, Open Vehicle Reports, Campaign Performance Reports,...
Battery Policy Still In Effect - 10/26/2016
In October, GM announced several updates to service policies and procedures. One of these updates reflected a specific documentation requirement when submitting a battery for warranty reimbursement. The requirement was scheduled to go into effect on October...
Tire Prorating & Admin Allowance - 10/26/2016
... the Tire Pre-Repair Authorization into GWM and to return the tires to the tire manufacturer. Download the Tire Warranty Coverage Help Card ...
Repair Shop Distrust - 12/21/2016
... overcharging for services, negative past experiences, and concerns that the work will not be done correctly. The survey also found that most drivers, 64%, singled out a repair shop that they do trust. ...
Transmission / Transfer Case / Engine Assembly Replacements - 11/29/2016
... transaction for any assembly replacements that are submitted for GM authorization. This scanned documentation will become a record within GWM, supporting the transaction and providing a record of the completed form in the event it is lost or damaged...
Buick Avenir - 05/22/2017
... wheels, and a plusher interior that is purified with a cabin-air ionizer. Avenir will filter down through Buick’s lineup, in order of size and price and may expand to more brands in the future. The name, Avenir, means future in French and first...
Production - 06/19/2017
... a day supply of car inventory at 97 days at the end of April, supply is up from a year ago, but down from the end of March....
SAASR Page One - Summary - 07/25/2017
The report is available as a PDF within the Analyze Warranty tab in GWM. The most current report is available for download. The first page of the report contains Current Metrics including Total Expense (Adjusted), Excess to Geographic Group and CPVS;...
Self-Authorization - 10/24/2017
... will be returned to the Service Agent to address and correct. To avoid unnecessary rejects, know your store’s self-empowerment levels. A transaction that is self-authorized, but is beyond the Service Agent’s empowerment limits, will reje...
Warranty Part Retention - 10/24/2017
... be written on a tag that is attached to the part or any other method that displays the required documentation. An actual tag is not required. Parts not requested by the WPC within the 15-day retention period, or parts scrapped by a GM representative,...
Consumable Parts - 11/21/2017
... all models currently covered by the GM New Vehicle Limited Warranty. Some of these tools come with what are called “consumable repair parts” that are intended to be permanently installed on the vehicle. Examples of consumable parts include...
Spring Clean Up - 02/20/2018
... ever been submitted and are aging. Does the thought of handling all of this on top of what you are already doing on a daily basis overwhelm you? We can help! We offer a Warranty Claims Clean-Up Service that provides a solution for Warranty Administration...
March 2018 Recall Update - 02/20/2018
... Chime: Certain 2013-2016 Chevrolet Sonic and Trax, 2013-2015 Spark vehicles equipped with Bring Your Own Media are included within the recall program. The recall has been updated to include revisions to the Service Procedure and Warranty Information...
Required Operating Procedures-Authorization Matrix - 05/22/2018
Download jlwarranty's Service Management Authorization Matrix Help Card Bulletin 04-00-89-015S was updated in mid-May. The revision contains the 2019 model year and an updated Service Management Authorization Matrix. At newsletter print time, the matrix ...
... Chevrolet SSR, TrailBlazer, and GMC Envoy. The GMC Envoy XL and Chevrolet TrailBlazer EXT coverage does not include the 2007 model year and the GMC XUV is only included for the 2005 model year. Coverage is 10 years or 120,000 miles from the date the...
May 2013 Bulletin Updates: - 06/19/2013
... Tampering or Vehicle Modifications. The new GLC to submit for identifying and documenting tampering or non-GM vehicle modifications is 0600014. 05-03-07-009F: Wheel Alignment Specifications. Wheel alignments under warranty are submitted using one...
Battery Replacement Requirements - 06/19/2013
... occurs first. If a battery is replaced near the end of the bumper-to-bumper warranty, the coverage would default to the 12 months. If the battery fails during that 12-month period, a ZPTI transaction part warranty would be submitted. This is the only...
Camaro Z/28 - 05/14/2013
... and stability at high speeds. The new Z/28 features a full aerodynamics package that creates downforce at speed, helping to make it the most track capable Camaro in history. The new model is lightweight and high-revving, has a dry-sump LS7 engine, carbon-ceramic...
GMPP - 10/08/2012
... may be found on the Ally eStore website at http://estore.allydealer.com. To access the site, enter your dealership BAC code in the user ID and password fields. Select GM Protection Plan from the "Company & Solutions" menu. Click the download button...
Where are the Manuals? - 03/11/2013
... is especially helpful with emission warranty coverage and lists specific emission components and what the warranty coverage is. Select state emission coverage is explained, including the specific states that have extended warranty coverage. Cadillac...
Reject of the Month - 03/11/2013
... to an internal throttle body failure. The tech scanned the system, found code P2135 and followed document id 1758140 through the diagnosis process. He checked the ground at the throttle body connector terminal C and found .3 ohms 5 volt reference. The...
A Goodwill Tool - 02/26/2013
... and their vehicle is currently 25 months old and has 32,000 miles on the odometer, their warranty would be extended to 49 months or 62,000 miles, whichever occurs first. Component letters are automatically transferred to subsequent owners. Up to...
Updates to the Dealer Empowerment Portal - 08/23/2016
... when the transaction is submitted for GM Authorization. Previously, warranty administrators would have to go to the portal and make a copy of the form showing approval and scan and attach it to the transaction. Now the form showing approval will be included...
Warranty Coverage for Customer Purchased Parts & Accessories - 07/28/2016
... period, or 12 months, whichever is greater. GM Accessory parts that are sold over-the-counter or do not require installation are warrantied for 12 months from the date of purchase. Installed accessories are covered under the applicable vehicle warranty...
Fuel Economy - 07/28/2016
The average fuel economy for new cars and light trucks sold in the US in June was 25.3 mpg, down 0.1 mpg from May. This reflects the growing pickup, SUV, and crossover demand. The average fuel economy of new light vehicles sold each month has dropped...
Field Action Information App - 08/23/2016
... Launch the app to obtain up to date dealership Field Action reports, as well as view, print, and download Field Action data. Reports available within this app include: Campaign Initiation Detail Reports, Open Vehicle Reports, Campaign Performance Reports,...
Battery Policy Still In Effect - 10/26/2016
In October, GM announced several updates to service policies and procedures. One of these updates reflected a specific documentation requirement when submitting a battery for warranty reimbursement. The requirement was scheduled to go into effect on October...
Tire Prorating & Admin Allowance - 10/26/2016
... the Tire Pre-Repair Authorization into GWM and to return the tires to the tire manufacturer. Download the Tire Warranty Coverage Help Card ...
Repair Shop Distrust - 12/21/2016
... overcharging for services, negative past experiences, and concerns that the work will not be done correctly. The survey also found that most drivers, 64%, singled out a repair shop that they do trust. ...
Transmission / Transfer Case / Engine Assembly Replacements - 11/29/2016
... transaction for any assembly replacements that are submitted for GM authorization. This scanned documentation will become a record within GWM, supporting the transaction and providing a record of the completed form in the event it is lost or damaged...
Buick Avenir - 05/22/2017
... wheels, and a plusher interior that is purified with a cabin-air ionizer. Avenir will filter down through Buick’s lineup, in order of size and price and may expand to more brands in the future. The name, Avenir, means future in French and first...
Production - 06/19/2017
... a day supply of car inventory at 97 days at the end of April, supply is up from a year ago, but down from the end of March....
SAASR Page One - Summary - 07/25/2017
The report is available as a PDF within the Analyze Warranty tab in GWM. The most current report is available for download. The first page of the report contains Current Metrics including Total Expense (Adjusted), Excess to Geographic Group and CPVS;...
Self-Authorization - 10/24/2017
... will be returned to the Service Agent to address and correct. To avoid unnecessary rejects, know your store’s self-empowerment levels. A transaction that is self-authorized, but is beyond the Service Agent’s empowerment limits, will reje...
Warranty Part Retention - 10/24/2017
... be written on a tag that is attached to the part or any other method that displays the required documentation. An actual tag is not required. Parts not requested by the WPC within the 15-day retention period, or parts scrapped by a GM representative,...
Consumable Parts - 11/21/2017
... all models currently covered by the GM New Vehicle Limited Warranty. Some of these tools come with what are called “consumable repair parts” that are intended to be permanently installed on the vehicle. Examples of consumable parts include...
Spring Clean Up - 02/20/2018
... ever been submitted and are aging. Does the thought of handling all of this on top of what you are already doing on a daily basis overwhelm you? We can help! We offer a Warranty Claims Clean-Up Service that provides a solution for Warranty Administration...
March 2018 Recall Update - 02/20/2018
... Chime: Certain 2013-2016 Chevrolet Sonic and Trax, 2013-2015 Spark vehicles equipped with Bring Your Own Media are included within the recall program. The recall has been updated to include revisions to the Service Procedure and Warranty Information...
Required Operating Procedures-Authorization Matrix - 05/22/2018
Download jlwarranty's Service Management Authorization Matrix Help Card Bulletin 04-00-89-015S was updated in mid-May. The revision contains the 2019 model year and an updated Service Management Authorization Matrix. At newsletter print time, the matrix ...
Courtesy Transportation Program Guidelines - 04/23/2018
... in a no-pressure, hassle free environment.” To dealership employees, it’s satisfying your customer’s demand for transportation, easily, with a loaner vehicle. With all programs, there are rules. If the rules are not strictly followed,...
2019 Sierra - 04/23/2018
... Multi-Pro Tailgate. It offers an inner tailgate as part of the main gate that can fold vertically down for easier loading or turn into a step. The SLT and Denali versions will come standard with a 5.3L V8 engine and eight speed automatic transmissio...
Ignition Switch Recall - 06/25/2018
... repaired globally, as have 96% of those vehicles in the US. GM employees are still trying to track down the approximately 170,000 holdouts, to meet the 100% repair rate goal. ...
CSMT App - 02/21/2019
... it is not required by GM for the service manager to be involved in the request. The app may be downloaded for free and is available for use on Android and Apple Operating Systems, including tablets and iPads. ...
HAZ MAT Tips - 03/26/2019
When certain components (fuel rail, fuel module, fuel line) are shipped new to the dealer they are not considered hazardous goods and as a result the box may not be marked. When returning replaced fuel system components that have come in contact...
PET Tips - 06/26/2019
... participation amount, must be dated prior to the job card close date. Additionally, the repair dollar amount reported on the PET may be revised at any time before the job card is closed. GM advises to print and upload the latest revision. ...
Service Agent Self Authorization - 10/23/2018
... will be returned to the Service Agent to address and correct. To avoid unnecessary rejects, know your dealership’s self-empowerment levels. A transaction that is self-authorized, but is beyond the Service Agent’s empowerment limits, will...
New Policy Evaluation Tool Deviation Process - 06/23/2020
Using the Policy Evaluation Tool (PET) when doing a Policy Repair for your customers has been a requirement for quite some time now. GM has recently made a very helpful change giving service management the ability to deviate from the PET results up to...
Pick-up/Delivery - 07/30/2020
... are seeing increased customer satisfaction, higher retention rates, bigger profits from higher dollar repair orders, more technician labor hours sold, and smoother and more consistent work flow. This practice helps keep the service department busy, while...
Service Policies and Procedures Updates - 03/27/2020
... of the repair, and the date of the repair. As a reminder, sublet repair amounts cannot exceed what the repair would have cost had it been done at the dealership. Service Policies & Procedures Article 5.4 Courtesy transportation is now available for...
Self-Authorization - 10/23/2019
... will be returned to the Service Agent to address and correct. To avoid unnecessary rejects, know your store’s self-empowerment levels. A transaction that is self-authorized, but is beyond the Service Agent’s empowerment limits, will reje...
Towing Limitations - 10/01/2021
... be necessary to GM authorize a tow expense that is greater than $130 for payment consideration. What defines justified? As mentioned above, the customer took it upon themselves and had their vehicle towed to your dealership and your dealership was not...
Range Boost - 10/26/2021
A new supplier agreement with Wolfspeed, Inc, will provide a secure, long-term, domestically sourced supply of a key component needed for the future of EV’s. Wolfspeed is a global supplier of silicon carbide power devices. Silicon carbide is an...
Job Card Write-Up and Final Closeout - 05/25/2022
... dates and lemon law concerns. When servicing a customer’s vehicle who purchased from your dealership, the VIN and customer information will already be in your DMS. The in-service date should be accurate, but it is always a good idea to verify....
Major Transmission Repairs - 05/25/2022
... by a separate clock time. Unlike other labor operations that have an add time option that doesn’t require a separate clock time, add time for transmission repairs, that will be displayed as 0.0 – 2.0 hours, do require a separate clock time....
NAIAS - 01/27/2022
... for September 14-25 in both Detroit’s Huntington Place convention center and around downtown Detroit with indoor and outdoor interactive displays. The city has been without the signature event since January 2019. The show had been forced to cancel...
Mismatched Spare Tire Recall - 01/27/2022
... details. This recall has specific requirements should the customer decline this repair and if they do, dealers are to complete the Field Action Status Change Form Specific to Safety Recall N212329780. The form is available in GlobalConnect in Service...
Glovebox Materials - 01/03/2022
... system. Additionally, both the Warranty Manual and the Owner’s Manual can be viewed, downloaded, or ordered through the GMC website....
SASR -- - 05/08/2023
Please somene correct me if I am wrong...Medium Duty doesn't count towards the report... Policy...... What else does not count towards our numbers? Or can someone please let me know where to look. I went to P&P but I'm not seeing it,...
Forum - 05/19/2023
I know this is an old post but I have a 2023 colorado with 5VI on vis but not in SI under 0590032. I tried to submit w/0.6: rejected. Went all the way down to 0.1 still rejects...
Forum - 05/19/2023
The time runs from the time the job card is open to the last technician punch time. When the job is done they need to make sure that they are closing it out to be processed. I will go in to my not invoiced open ro's every month in addition to the completed...
Forum - 05/24/2023
Yes, I have had rejection for savi/dongle not received on dealer owned vehicle on a recall claim. They've paid w/service manager signature noting that "savi would not communicate" on hardcopy through GM authorization.
Add on Line question - 06/16/2023
... therefore doesnt need mgt auth for an ADD ON??I have received mixed answers on this soo wondering what the consensus is ...
Forum - 06/15/2023
SETUP I think that might be the missing link I don't remember seeing setup printouts only 2 3 4 programming codes. We are also going to self monitor and have me submit claims before the vehicle leaves, Thanks so much for the information.
Forum - 06/15/2023
... a module but we are talking 4 different techs at two different locations. When we first started doing the park assist retrofit there wasn't a problem it has only recently become an issue, I have reviewed the simplest one a 2 module program with my top...
... in a no-pressure, hassle free environment.” To dealership employees, it’s satisfying your customer’s demand for transportation, easily, with a loaner vehicle. With all programs, there are rules. If the rules are not strictly followed,...
2019 Sierra - 04/23/2018
... Multi-Pro Tailgate. It offers an inner tailgate as part of the main gate that can fold vertically down for easier loading or turn into a step. The SLT and Denali versions will come standard with a 5.3L V8 engine and eight speed automatic transmissio...
Ignition Switch Recall - 06/25/2018
... repaired globally, as have 96% of those vehicles in the US. GM employees are still trying to track down the approximately 170,000 holdouts, to meet the 100% repair rate goal. ...
CSMT App - 02/21/2019
... it is not required by GM for the service manager to be involved in the request. The app may be downloaded for free and is available for use on Android and Apple Operating Systems, including tablets and iPads. ...
HAZ MAT Tips - 03/26/2019
When certain components (fuel rail, fuel module, fuel line) are shipped new to the dealer they are not considered hazardous goods and as a result the box may not be marked. When returning replaced fuel system components that have come in contact...
PET Tips - 06/26/2019
... participation amount, must be dated prior to the job card close date. Additionally, the repair dollar amount reported on the PET may be revised at any time before the job card is closed. GM advises to print and upload the latest revision. ...
Service Agent Self Authorization - 10/23/2018
... will be returned to the Service Agent to address and correct. To avoid unnecessary rejects, know your dealership’s self-empowerment levels. A transaction that is self-authorized, but is beyond the Service Agent’s empowerment limits, will...
New Policy Evaluation Tool Deviation Process - 06/23/2020
Using the Policy Evaluation Tool (PET) when doing a Policy Repair for your customers has been a requirement for quite some time now. GM has recently made a very helpful change giving service management the ability to deviate from the PET results up to...
Pick-up/Delivery - 07/30/2020
... are seeing increased customer satisfaction, higher retention rates, bigger profits from higher dollar repair orders, more technician labor hours sold, and smoother and more consistent work flow. This practice helps keep the service department busy, while...
Service Policies and Procedures Updates - 03/27/2020
... of the repair, and the date of the repair. As a reminder, sublet repair amounts cannot exceed what the repair would have cost had it been done at the dealership. Service Policies & Procedures Article 5.4 Courtesy transportation is now available for...
Self-Authorization - 10/23/2019
... will be returned to the Service Agent to address and correct. To avoid unnecessary rejects, know your store’s self-empowerment levels. A transaction that is self-authorized, but is beyond the Service Agent’s empowerment limits, will reje...
Towing Limitations - 10/01/2021
... be necessary to GM authorize a tow expense that is greater than $130 for payment consideration. What defines justified? As mentioned above, the customer took it upon themselves and had their vehicle towed to your dealership and your dealership was not...
Range Boost - 10/26/2021
A new supplier agreement with Wolfspeed, Inc, will provide a secure, long-term, domestically sourced supply of a key component needed for the future of EV’s. Wolfspeed is a global supplier of silicon carbide power devices. Silicon carbide is an...
Job Card Write-Up and Final Closeout - 05/25/2022
... dates and lemon law concerns. When servicing a customer’s vehicle who purchased from your dealership, the VIN and customer information will already be in your DMS. The in-service date should be accurate, but it is always a good idea to verify....
Major Transmission Repairs - 05/25/2022
... by a separate clock time. Unlike other labor operations that have an add time option that doesn’t require a separate clock time, add time for transmission repairs, that will be displayed as 0.0 – 2.0 hours, do require a separate clock time....
NAIAS - 01/27/2022
... for September 14-25 in both Detroit’s Huntington Place convention center and around downtown Detroit with indoor and outdoor interactive displays. The city has been without the signature event since January 2019. The show had been forced to cancel...
Mismatched Spare Tire Recall - 01/27/2022
... details. This recall has specific requirements should the customer decline this repair and if they do, dealers are to complete the Field Action Status Change Form Specific to Safety Recall N212329780. The form is available in GlobalConnect in Service...
Glovebox Materials - 01/03/2022
... system. Additionally, both the Warranty Manual and the Owner’s Manual can be viewed, downloaded, or ordered through the GMC website....
SASR -- - 05/08/2023
Please somene correct me if I am wrong...Medium Duty doesn't count towards the report... Policy...... What else does not count towards our numbers? Or can someone please let me know where to look. I went to P&P but I'm not seeing it,...
Forum - 05/19/2023
I know this is an old post but I have a 2023 colorado with 5VI on vis but not in SI under 0590032. I tried to submit w/0.6: rejected. Went all the way down to 0.1 still rejects...
Forum - 05/19/2023
The time runs from the time the job card is open to the last technician punch time. When the job is done they need to make sure that they are closing it out to be processed. I will go in to my not invoiced open ro's every month in addition to the completed...
Forum - 05/24/2023
Yes, I have had rejection for savi/dongle not received on dealer owned vehicle on a recall claim. They've paid w/service manager signature noting that "savi would not communicate" on hardcopy through GM authorization.
Add on Line question - 06/16/2023
... therefore doesnt need mgt auth for an ADD ON??I have received mixed answers on this soo wondering what the consensus is ...
Forum - 06/15/2023
SETUP I think that might be the missing link I don't remember seeing setup printouts only 2 3 4 programming codes. We are also going to self monitor and have me submit claims before the vehicle leaves, Thanks so much for the information.
Forum - 06/15/2023
... a module but we are talking 4 different techs at two different locations. When we first started doing the park assist retrofit there wasn't a problem it has only recently become an issue, I have reviewed the simplest one a 2 module program with my top...
N212326940 CUSTOMER SATISFACTION PROGRAM oil cooler lines - 04/20/2023
... leaking oil cooler lines. After doing repair vs replace, the vehicle needs an engine. Would this be covered as consequential damage under N212326940? ...
OVERAGE CLAIMS IMPORTANT - 04/14/2023
... CAN EASILY TIME OUT EVEN THOUGH YOU MIGHT STILL BE AWAITING PARTS FOR ANOTHER LINE. THIS IS SOMEWHAT OF A GRAY AREA AS GM DOESNT SPECIFICALLY STATE IT,,,BUT IT IS THE WAY THEIR AUDITORS INTERPRET IT AND JLWARRANTY,,,I CALLED AN AUDITOR AND VERIFIE...
Forum - 04/27/2023
... that was customer pay are internal parts covered? And if they are is there a specific way you have to enter the claim. Sorry if that doesnt make since. I'm still in training and trying to learn while Im working and this is a claim that I'm currently...
Forum - 04/25/2023
As long as I have the documentation it was open when written up and when we performed the update with the SPS print out from the tech, I H-route it for payment.
Service Manager signature on PDI form - 03/29/2023
Does anyone know if the service manager signature is still required on the PDI inspection form? If not is there documentation that states that?
Forum - 04/06/2023
I could be wrong but I thought someone told me that policy and parts warranty doesn't count towards your excess. Someone please correct me if that is not the truth
Forum - 04/07/2023
... None of them will scan. My service manager contacted e-advisor and they said GM doesn't require scans on heavy duty trucks. I haven't been able to find out if this is true. Anybody else having this problem?...
Reman transmission? - 04/07/2023
Tech was asking if a reman transmission was allowed when covered by powertrain. Was only transmission available. Don't want to install if it will get denied.
Forum - 04/04/2023
... the opinion of a GM rep without somewhere to back it up in official GM writing. Thanks for your input....
Forum - 10/16/2023
I hope it helps you, it won't help us because firstly we are in observation 4 for 2 years and 2 months now (long story) and secondly my service advisors pick and choose the cars they want to plug. They think they can predict any cars that have warranty...
Forum - 10/17/2023
Thankls for this update sadly I don't see "G" so I guess we are below 98%. I wish we could see our score in real time so I could address the ones we missed.
Forum - 10/17/2023
I email all of mine and never pay attention to what might be written down, they will usually go with a smaller damage type while I show them with my tape measure in the picture.
CANT ACCESS DIFFERENT GLOBAL APPS SUCH AS DEALER EMPOWERMENT - 09/28/2023
... NOT WORKING AND THEN RELAUNCH IT,,,BUT THAT FIX STOPPED WORKING. A BETTER FIX IS TO ACCESS YOUR HISTORY ON THE COMPUTER ( CNTRL AND H AT SAME TIME ) AND CLICK ON CLEAR BROWSING DATA AND A SECOND WINDOW WILL APPEAR. WITHIN THE CLEAR BROWSING...
Forum - 10/19/2023
I see a lot of them that are bulletin related but nobody here has tried to do one outside of a TSB on TAC advice. It probably doesn't help that you guys are next to the ocean. Some of these fluids are water magnets in high humiditiy environments.
Forum - 08/18/2023
Within the last 2 days I had a claim I was modifying in global (Edge) to resubmit for GM auth. I fixed what needed to be fixed and typed in comments. I think I clicked to add a document and when I hit submit it told me that I needed to enter comments....
Forum - 08/24/2023
... coverages,,, then go to check the GVWR which per IVH is 11,350...and that narrows it down to the 5/50 column for gas or diesel,,,while also paying attention to the E and E2 notations......soo by using a process of elimination its easier to...
Forum - 08/30/2023
Are your body shop repairs in-house or sublets? If it is done as a sublet I would just use the partial refinish and put an excess sublet authorization on it with the dent repair as the explanation. If it is in-house I would do it differently but not sure...
SAVI Report on Maxis - 09/04/2023
... in October if we are above 98% utilization we can then auth our own SAVI 872rejects ( Dongle vehicle data is required but not received ),,,,,but we cant seem to find the report on MAXIS,,,has anybody got any word on when this will be available...
Forum - 09/26/2023
... as if when CDK transmits it sends and it is not logging off, it just sits for literally hours if you let it. I can submit it and it says transmitting but when I check in global it shows paid. It was kind of working yesterday then it went to not showing...
COLORADO HIGH OUTPUT CALIBRATION - 09/05/2023
IF YOU GET ONE OF THESE COLORADO HIGH OUTPUT CALIBRATION CLAIMS FOLLOW 23 NA 081.NOW WHAT GM DOESNT TELL YOU IS YOU NEED TO INPUT IT WITH THE ZSSP CLAIM TYPE,,,,GRRRR,,,WHICH IS RARELY USED
Forum - 07/13/2023
Seems like to be honest. I submitted a claim yesterday that was a high dollar and it paid today. I spoke with her yesterday and she said they are now short 3 more people and two more were leaving. I wonder what is going on with Morley these days.
Part expediting on a recall - 07/19/2023
... do an expedite on recalls regarless of being under B2B, correct? The only time I know for a fact would be on a ZPTI/ZPTC. ...
Smoke testing - 07/19/2023
... for those. I know some labor ops show smoke testing as add times as well, but, if the op does not, is there somewhere I can look to see if I can? I am looking in the preface section and I don't see it. My tech is asking for it with no OLH...
Forum - 06/27/2023
Fran, I am sure it is just a difference in the "what you have to disassemble" process. Normally if it says something like that I will check the build and do a search (CTRL+F) for "console" and see what the build says. If the wording matches one then go...
no labor operations in SI - 06/28/2023
I have a vehicle, 2002 gmc 2500, that doesn't have the labor time guide in SI. I have a parts warranty on it, but have no idea how to find an appropiate labor op.
... leaking oil cooler lines. After doing repair vs replace, the vehicle needs an engine. Would this be covered as consequential damage under N212326940? ...
OVERAGE CLAIMS IMPORTANT - 04/14/2023
... CAN EASILY TIME OUT EVEN THOUGH YOU MIGHT STILL BE AWAITING PARTS FOR ANOTHER LINE. THIS IS SOMEWHAT OF A GRAY AREA AS GM DOESNT SPECIFICALLY STATE IT,,,BUT IT IS THE WAY THEIR AUDITORS INTERPRET IT AND JLWARRANTY,,,I CALLED AN AUDITOR AND VERIFIE...
Forum - 04/27/2023
... that was customer pay are internal parts covered? And if they are is there a specific way you have to enter the claim. Sorry if that doesnt make since. I'm still in training and trying to learn while Im working and this is a claim that I'm currently...
Forum - 04/25/2023
As long as I have the documentation it was open when written up and when we performed the update with the SPS print out from the tech, I H-route it for payment.
Service Manager signature on PDI form - 03/29/2023
Does anyone know if the service manager signature is still required on the PDI inspection form? If not is there documentation that states that?
Forum - 04/06/2023
I could be wrong but I thought someone told me that policy and parts warranty doesn't count towards your excess. Someone please correct me if that is not the truth
Forum - 04/07/2023
... None of them will scan. My service manager contacted e-advisor and they said GM doesn't require scans on heavy duty trucks. I haven't been able to find out if this is true. Anybody else having this problem?...
Reman transmission? - 04/07/2023
Tech was asking if a reman transmission was allowed when covered by powertrain. Was only transmission available. Don't want to install if it will get denied.
Forum - 04/04/2023
... the opinion of a GM rep without somewhere to back it up in official GM writing. Thanks for your input....
Forum - 10/16/2023
I hope it helps you, it won't help us because firstly we are in observation 4 for 2 years and 2 months now (long story) and secondly my service advisors pick and choose the cars they want to plug. They think they can predict any cars that have warranty...
Forum - 10/17/2023
Thankls for this update sadly I don't see "G" so I guess we are below 98%. I wish we could see our score in real time so I could address the ones we missed.
Forum - 10/17/2023
I email all of mine and never pay attention to what might be written down, they will usually go with a smaller damage type while I show them with my tape measure in the picture.
CANT ACCESS DIFFERENT GLOBAL APPS SUCH AS DEALER EMPOWERMENT - 09/28/2023
... NOT WORKING AND THEN RELAUNCH IT,,,BUT THAT FIX STOPPED WORKING. A BETTER FIX IS TO ACCESS YOUR HISTORY ON THE COMPUTER ( CNTRL AND H AT SAME TIME ) AND CLICK ON CLEAR BROWSING DATA AND A SECOND WINDOW WILL APPEAR. WITHIN THE CLEAR BROWSING...
Forum - 10/19/2023
I see a lot of them that are bulletin related but nobody here has tried to do one outside of a TSB on TAC advice. It probably doesn't help that you guys are next to the ocean. Some of these fluids are water magnets in high humiditiy environments.
Forum - 08/18/2023
Within the last 2 days I had a claim I was modifying in global (Edge) to resubmit for GM auth. I fixed what needed to be fixed and typed in comments. I think I clicked to add a document and when I hit submit it told me that I needed to enter comments....
Forum - 08/24/2023
... coverages,,, then go to check the GVWR which per IVH is 11,350...and that narrows it down to the 5/50 column for gas or diesel,,,while also paying attention to the E and E2 notations......soo by using a process of elimination its easier to...
Forum - 08/30/2023
Are your body shop repairs in-house or sublets? If it is done as a sublet I would just use the partial refinish and put an excess sublet authorization on it with the dent repair as the explanation. If it is in-house I would do it differently but not sure...
SAVI Report on Maxis - 09/04/2023
... in October if we are above 98% utilization we can then auth our own SAVI 872rejects ( Dongle vehicle data is required but not received ),,,,,but we cant seem to find the report on MAXIS,,,has anybody got any word on when this will be available...
Forum - 09/26/2023
... as if when CDK transmits it sends and it is not logging off, it just sits for literally hours if you let it. I can submit it and it says transmitting but when I check in global it shows paid. It was kind of working yesterday then it went to not showing...
COLORADO HIGH OUTPUT CALIBRATION - 09/05/2023
IF YOU GET ONE OF THESE COLORADO HIGH OUTPUT CALIBRATION CLAIMS FOLLOW 23 NA 081.NOW WHAT GM DOESNT TELL YOU IS YOU NEED TO INPUT IT WITH THE ZSSP CLAIM TYPE,,,,GRRRR,,,WHICH IS RARELY USED
Forum - 07/13/2023
Seems like to be honest. I submitted a claim yesterday that was a high dollar and it paid today. I spoke with her yesterday and she said they are now short 3 more people and two more were leaving. I wonder what is going on with Morley these days.
Part expediting on a recall - 07/19/2023
... do an expedite on recalls regarless of being under B2B, correct? The only time I know for a fact would be on a ZPTI/ZPTC. ...
Smoke testing - 07/19/2023
... for those. I know some labor ops show smoke testing as add times as well, but, if the op does not, is there somewhere I can look to see if I can? I am looking in the preface section and I don't see it. My tech is asking for it with no OLH...
Forum - 06/27/2023
Fran, I am sure it is just a difference in the "what you have to disassemble" process. Normally if it says something like that I will check the build and do a search (CTRL+F) for "console" and see what the build says. If the wording matches one then go...
no labor operations in SI - 06/28/2023
I have a vehicle, 2002 gmc 2500, that doesn't have the labor time guide in SI. I have a parts warranty on it, but have no idea how to find an appropiate labor op.
Forum - 06/29/2023
I have had success chatting with the dealer business center - give them VIN and part number and they may be able to get you the labor op - I was told they have access to the older labor ops that we don't have
Forum - 07/24/2023
Thanks for the tip, ewill3rd. A question for you: When you double check behind the tech and find that it does not match, do you have the tech re-test the battery using the correct information? How can they do this if the vehicle is already gone?
Forum - 08/01/2023
Treat as Policy repair. SM approval with PET and DMA pre-approval. Attach all documentation to claim and route for GM approval.
Forum - 12/26/2023
Hi ewil3rd,,,,in the same vein,,,can you look at my posting today in the Wide Open forum category,,, and provide your input on the issue of whose responsibility it is to document extended rental claims and provide the input to Saginaw? Before i...
Forum - 12/26/2023
I read it as it gets billed out and you get your approved parts mark up percent. I am guessing list price won't be high as GM doesn't want to have pay much.
Forum - 01/02/2024
... 8 pending with the WSC as we speak,,,the trouble is the last manager was less than energetic and would assign these supposedly temporarily ,,,,now it has become a permanent assignment. Like you say,,,I dont mind helping out but it has become...
Forum - 12/27/2023
I was told by WSC that Warranty Adminstrators should not be doing anything in the empowerment portal. You are right in that your Service Manager and Advisor have all the details and access to the information. I put it back on the SM to deal with all of...
CPO Resource Center - 10/20/2023
So I just got off the phone with CPO DBC and I was informed that you must try the labor op first and THEN type the name of the labor op.... ex: 1040050- Body Pressure Relief Valve Replacement doesn't show as not being covered BUT if you type...
Forum - 10/23/2023
... concern. I feel okay using these when the mileage is a little lower but when it gets up there I don't feel as comfortable. :-/...
Forum - 11/22/2023
That is what I figured I would need to do. I have done that in the past, but not to this extreme mileage and time. Thank you!
Forum - 02/16/2024
Ok, so what warranty support is telling you is to disect the tech notes for each punch. You would put ONLY the repair associated punches under straight time. Diag, cleaning and remediation will go in as OLH, with service manager approval. Not always will...
Forum - 02/22/2024
Yeah, detail needed about your situation. Kristen had that suggestion but there are many other scenarios. I had one where we had a COD part that GM could not provide so they agreed to pay for a rental while the car was down. As memory served to get it...
Transmission-Fast Learn - 02/12/2024
... there is no labor op or bulletin. I do find the procedure in the service manual. My question is what it the best closest to labor op to use since the transmission control module op will probably require me to add an SPS code. Wondering what others have...
GCUS-9-15478 ELECTRONIC EXCHANGE PROGRAM EFFECTIVE 1/1/2024 - 02/13/2024
... amount now submitted in the administrative allowance field. Dealer now receives the list price, would that amount be the price listed on the ESC invoice or from the parts workbench plus list price.Format: Article...
Forum - 02/06/2024
... is some little known thing this question is trying to hint at where we can claim this but based on what I know this is a 100% customer pay or dealer internal expense event. The admitted supposed cause is a customer generated error and should in no way...
Forum - 02/15/2024
... at the VIN APP but don't see anything about wheel base. Am I missing something? thank you. ...
Forum - 02/15/2024
From the research I have done it looks like there is only 1 wheel base, how much time are you claiming for straight time? Have you contacted your warranty support specialist to see what they are seeing?
Paint PRA? - 01/30/2024
Hey everyone,I was wondering if anyone knew about needing a PRA for paint claims? Is there a dollar amount we then need to get a PRA? If so where can I find this in writing that it is required. I cant seem to find anything on it for certain.
OTC transmission failure - 01/30/2024
I have a vehicle here in the shop that we are looking at for an internal transmission issue, the customer now provides documents where he bought this transmission OTC for our parts warehouse is labor for the repair or replace covered if he didn't pay...
Forum - 03/22/2024
Is it still at 2.10/kg? I bill out my freon manually in claim and in DMS its billed as a shop supply. I tried to find the one I recently done, but my charisma to keep looking disappeared lol
Forum - 04/11/2024
... old, but if anyone could assist. I have a claim the customer came in stating the key provided would not unlock driver side door but the other key would align but not unlock glovebox or spare tire lock. We had to sublet for the carrier lock cylinder (which...
Forum - 04/16/2024
... answers from other administrators. Sometimes I feel like the DBC Rep is reading me a script that doesn't really address my concern....
Service Management Authorization Matrix Quick Reference Card-"Car Rentals"? - 04/22/2024
... JLWarranty, says "More than 10 days". So, to me, GM bulletin states Pre Auth must be done for 10 days or more of rental. The Quick Reference card says for 11 days and more. I think the Quick Reference card needs to be re-worded...it...
Forum - 05/02/2024
our JL Warranty team is on it,,but apparently the problem is as we suspected and its due to GM not having the pricing info for the part so there is nothing else to be done at this time
Forum - 04/29/2024
I can't really tell what you are asking here. It doesn't really seem to be related to this old topic. You might be better served to start a new topic and give us some more detail. Are you processing this as a PDI related issue or regular warranty? I might...
I have had success chatting with the dealer business center - give them VIN and part number and they may be able to get you the labor op - I was told they have access to the older labor ops that we don't have
Forum - 07/24/2023
Thanks for the tip, ewill3rd. A question for you: When you double check behind the tech and find that it does not match, do you have the tech re-test the battery using the correct information? How can they do this if the vehicle is already gone?
Forum - 08/01/2023
Treat as Policy repair. SM approval with PET and DMA pre-approval. Attach all documentation to claim and route for GM approval.
Forum - 12/26/2023
Hi ewil3rd,,,,in the same vein,,,can you look at my posting today in the Wide Open forum category,,, and provide your input on the issue of whose responsibility it is to document extended rental claims and provide the input to Saginaw? Before i...
Forum - 12/26/2023
I read it as it gets billed out and you get your approved parts mark up percent. I am guessing list price won't be high as GM doesn't want to have pay much.
Forum - 01/02/2024
... 8 pending with the WSC as we speak,,,the trouble is the last manager was less than energetic and would assign these supposedly temporarily ,,,,now it has become a permanent assignment. Like you say,,,I dont mind helping out but it has become...
Forum - 12/27/2023
I was told by WSC that Warranty Adminstrators should not be doing anything in the empowerment portal. You are right in that your Service Manager and Advisor have all the details and access to the information. I put it back on the SM to deal with all of...
CPO Resource Center - 10/20/2023
So I just got off the phone with CPO DBC and I was informed that you must try the labor op first and THEN type the name of the labor op.... ex: 1040050- Body Pressure Relief Valve Replacement doesn't show as not being covered BUT if you type...
Forum - 10/23/2023
... concern. I feel okay using these when the mileage is a little lower but when it gets up there I don't feel as comfortable. :-/...
Forum - 11/22/2023
That is what I figured I would need to do. I have done that in the past, but not to this extreme mileage and time. Thank you!
Forum - 02/16/2024
Ok, so what warranty support is telling you is to disect the tech notes for each punch. You would put ONLY the repair associated punches under straight time. Diag, cleaning and remediation will go in as OLH, with service manager approval. Not always will...
Forum - 02/22/2024
Yeah, detail needed about your situation. Kristen had that suggestion but there are many other scenarios. I had one where we had a COD part that GM could not provide so they agreed to pay for a rental while the car was down. As memory served to get it...
Transmission-Fast Learn - 02/12/2024
... there is no labor op or bulletin. I do find the procedure in the service manual. My question is what it the best closest to labor op to use since the transmission control module op will probably require me to add an SPS code. Wondering what others have...
GCUS-9-15478 ELECTRONIC EXCHANGE PROGRAM EFFECTIVE 1/1/2024 - 02/13/2024
... amount now submitted in the administrative allowance field. Dealer now receives the list price, would that amount be the price listed on the ESC invoice or from the parts workbench plus list price.Format: Article...
Forum - 02/06/2024
... is some little known thing this question is trying to hint at where we can claim this but based on what I know this is a 100% customer pay or dealer internal expense event. The admitted supposed cause is a customer generated error and should in no way...
Forum - 02/15/2024
... at the VIN APP but don't see anything about wheel base. Am I missing something? thank you. ...
Forum - 02/15/2024
From the research I have done it looks like there is only 1 wheel base, how much time are you claiming for straight time? Have you contacted your warranty support specialist to see what they are seeing?
Paint PRA? - 01/30/2024
Hey everyone,I was wondering if anyone knew about needing a PRA for paint claims? Is there a dollar amount we then need to get a PRA? If so where can I find this in writing that it is required. I cant seem to find anything on it for certain.
OTC transmission failure - 01/30/2024
I have a vehicle here in the shop that we are looking at for an internal transmission issue, the customer now provides documents where he bought this transmission OTC for our parts warehouse is labor for the repair or replace covered if he didn't pay...
Forum - 03/22/2024
Is it still at 2.10/kg? I bill out my freon manually in claim and in DMS its billed as a shop supply. I tried to find the one I recently done, but my charisma to keep looking disappeared lol
Forum - 04/11/2024
... old, but if anyone could assist. I have a claim the customer came in stating the key provided would not unlock driver side door but the other key would align but not unlock glovebox or spare tire lock. We had to sublet for the carrier lock cylinder (which...
Forum - 04/16/2024
... answers from other administrators. Sometimes I feel like the DBC Rep is reading me a script that doesn't really address my concern....
Service Management Authorization Matrix Quick Reference Card-"Car Rentals"? - 04/22/2024
... JLWarranty, says "More than 10 days". So, to me, GM bulletin states Pre Auth must be done for 10 days or more of rental. The Quick Reference card says for 11 days and more. I think the Quick Reference card needs to be re-worded...it...
Forum - 05/02/2024
our JL Warranty team is on it,,but apparently the problem is as we suspected and its due to GM not having the pricing info for the part so there is nothing else to be done at this time
Forum - 04/29/2024
I can't really tell what you are asking here. It doesn't really seem to be related to this old topic. You might be better served to start a new topic and give us some more detail. Are you processing this as a PDI related issue or regular warranty? I might...
Forum - 03/22/2024
... This is another reason I turned off all the email spam they send all day every day. Honestly I would rather find out everything the hard way than get 30 emails a day for 2 BACs. I am headed towards a total flame out right now. Hopefully I can pull i...
Forum - 03/15/2024
I'm not sure how it works at your Dealership. At mine, frequently the advisors write up as customer pay, then my lines get changed to warranty. Parts bills out as customer pay, advisor doesn't let parts know to change the prices to warranty, I submit,...
Forum - 05/22/2024
My service manager can't see ours, that I know of. Access was given to shop foreman. Now, he is retired and I don't know that anything changed...
Forum - 05/23/2024
... recognition (dropped/saturated in spilled oil/gas/coolant) or maybe it flew out the window during a test drive. Either way, if there is a legitimate reason for a reprint, without an original, document the situation on the reprinted copy with service...
How to ID Base units in LTG - 05/21/2024
Many times in looking at the LTG you see the different vehicle selections and they will say BASE unit,,,then they give other options,,,how can you tell say with a truck if you are dealing with a base unit? I look at the build and they dont say anything...
Forum - 06/07/2024
We have had it happen a few times, we review it, make sure it is done, print what the writers screen shows on his SAVI screen and then use our "G" auth. It is is a pain.
Forum - 06/11/2024
Sounds like hardware failure. What dongle tool are you using? When that was happening here, using an eAdvisor tool, the tool was the malfunctioning component.
Forum - 05/07/2024
... rather recently when we got new body shop mgt and they decided they wantted the $$$....so like you said we need their cooperation or its a useless endeavor,,,the cards are stacked against the dealer with the transport companies using a variety of techniques...
Forum - 05/06/2024
... correctly. I am at the point I wish they just let us deal with the carrier for payment, I think it would go much quicker if the carrier just agreed and paid directly....
July 2023 Recall Update - 06/26/2023
... Wheel Replacement Retrofit: The recall has been updated to add the 2022MY Chevrolet Silverado 1500 LTD and Silverado 2500HD/3500HD to the population. Additional parts have been added to the parts section, and the warranty section has been revised to...
3rd Party Rentals - 09/25/2023
... more than GM allows, email the DVM to request approval for the higher daily rate amount after you have put your customer in the rental vehicle. If after review the DVM approves the request, attach a printed copy of the approval to the warranty transaction...
Year End Submission - 10/25/2023
... printout showing the SPS Warranty Claim Code. In cases where the transaction has been returned to you from the WSC for further information, prioritize them for resubmission with the requested information included/attached. As a reminder: all transactions...
Option C - Third Year - 11/29/2023
... the 2024 Standard Option C Re-Enrollment form and return it via email by November 30, 2023. By doing so, the dealership is then re-enrolled in Option C for the next three years, January 1, 2024 through December 31, 2026. Dealers that elect to discontinue...
Certain Transmission Repairs - 12/26/2023
... is needed or consequential damage has occurred requiring addition time to replace other parts, OLH would need to be clocked and claimed. ...
GM Accessories Employee Discount Program - 01/29/2024
... required in the Comments field of the transaction: Authorization Code from the offer Total MSRP dollar amount of the GM Accessory purchase (excluding tax and installation) Part numbers of the purchased accessories The VIN and current odometer...
Empowerment Limits - 01/04/2023
... levels are based on the dealership’s overall STS achievement and 95/5 performance. See your DSM for further information/details on your store’s achievement/performance.-- OLH empowerment level 3: dealers are empowered to self-authorize up...
Causal Part - 01/24/2023
... rather, utilize the Causal Part Number or description field. As the causal part dictates what labor operation is used with the transaction, it is important that the technician’s comments support the cause of failure. If it is not clear...
Straight Time Reminder - 02/28/2023
... time clock time (Note: in some instances, the ST labor operation will include variable diagnosis). You may not claim OLH if there is only one clock time on the job card. Service management must sign, date, time, and explain to cover approval for both...
General Services Administration - 01/24/2023
... in the pre-delivery inspection service for those vehicles. There will be no vehicle documents sent to the dealership for these deliveries as they do not involve any financial transactions between the dealer and the GSA, General Services Administration. Dealers...
Reject of the Month - July 2023 - 06/27/2023
... one module, all reprogramming events must be completed. The SPS Warranty Claim Code(s) must be documented on the job card after each successful reprogramming event. At claim submission, GM will check SPS logs to validate that all events have been...
Key Fob Warranty - 06/27/2023
Certain Remote Control Door Lock and Theft Deterrent Transmitters (e.g. key fobs) are a warranty restricted transaction. 2017 and newer model year vehicles equipped with RPOs ATH or AVJ must have a picture attached of the Signal Detection Screen...
Key Fob Warranty - 06/27/2023
Certain Remote Control Door Lock and Theft Deterrent Transmitters (e.g. key fobs) are a warranty restricted transaction. 2017 and newer model year vehicles equipped with RPOs ATH or AVJ must have a picture attached of the Signal Detection Screen...
Forum - 07/11/2024
I build and submit my claims, from Dealertrack, before the warranty side is closed. It will give you the option to close it, from the warranty screen, after you have built your claim and save it for download. I hold off and close it after its made...
Forum - 07/11/2024
Most of the time I try to get what I can but we don't abuse it. It needs to be "reasonable" and supported by actual punch time
Forum - 07/16/2024
Anytime I include a copy of the repair order I include the copy that the customer signed at drop off. I have been asked to attach that if it is missing. It shows that the customer approved the work to be done on the vehicle.
... This is another reason I turned off all the email spam they send all day every day. Honestly I would rather find out everything the hard way than get 30 emails a day for 2 BACs. I am headed towards a total flame out right now. Hopefully I can pull i...
Forum - 03/15/2024
I'm not sure how it works at your Dealership. At mine, frequently the advisors write up as customer pay, then my lines get changed to warranty. Parts bills out as customer pay, advisor doesn't let parts know to change the prices to warranty, I submit,...
Forum - 05/22/2024
My service manager can't see ours, that I know of. Access was given to shop foreman. Now, he is retired and I don't know that anything changed...
Forum - 05/23/2024
... recognition (dropped/saturated in spilled oil/gas/coolant) or maybe it flew out the window during a test drive. Either way, if there is a legitimate reason for a reprint, without an original, document the situation on the reprinted copy with service...
How to ID Base units in LTG - 05/21/2024
Many times in looking at the LTG you see the different vehicle selections and they will say BASE unit,,,then they give other options,,,how can you tell say with a truck if you are dealing with a base unit? I look at the build and they dont say anything...
Forum - 06/07/2024
We have had it happen a few times, we review it, make sure it is done, print what the writers screen shows on his SAVI screen and then use our "G" auth. It is is a pain.
Forum - 06/11/2024
Sounds like hardware failure. What dongle tool are you using? When that was happening here, using an eAdvisor tool, the tool was the malfunctioning component.
Forum - 05/07/2024
... rather recently when we got new body shop mgt and they decided they wantted the $$$....so like you said we need their cooperation or its a useless endeavor,,,the cards are stacked against the dealer with the transport companies using a variety of techniques...
Forum - 05/06/2024
... correctly. I am at the point I wish they just let us deal with the carrier for payment, I think it would go much quicker if the carrier just agreed and paid directly....
July 2023 Recall Update - 06/26/2023
... Wheel Replacement Retrofit: The recall has been updated to add the 2022MY Chevrolet Silverado 1500 LTD and Silverado 2500HD/3500HD to the population. Additional parts have been added to the parts section, and the warranty section has been revised to...
3rd Party Rentals - 09/25/2023
... more than GM allows, email the DVM to request approval for the higher daily rate amount after you have put your customer in the rental vehicle. If after review the DVM approves the request, attach a printed copy of the approval to the warranty transaction...
Year End Submission - 10/25/2023
... printout showing the SPS Warranty Claim Code. In cases where the transaction has been returned to you from the WSC for further information, prioritize them for resubmission with the requested information included/attached. As a reminder: all transactions...
Option C - Third Year - 11/29/2023
... the 2024 Standard Option C Re-Enrollment form and return it via email by November 30, 2023. By doing so, the dealership is then re-enrolled in Option C for the next three years, January 1, 2024 through December 31, 2026. Dealers that elect to discontinue...
Certain Transmission Repairs - 12/26/2023
... is needed or consequential damage has occurred requiring addition time to replace other parts, OLH would need to be clocked and claimed. ...
GM Accessories Employee Discount Program - 01/29/2024
... required in the Comments field of the transaction: Authorization Code from the offer Total MSRP dollar amount of the GM Accessory purchase (excluding tax and installation) Part numbers of the purchased accessories The VIN and current odometer...
Empowerment Limits - 01/04/2023
... levels are based on the dealership’s overall STS achievement and 95/5 performance. See your DSM for further information/details on your store’s achievement/performance.-- OLH empowerment level 3: dealers are empowered to self-authorize up...
Causal Part - 01/24/2023
... rather, utilize the Causal Part Number or description field. As the causal part dictates what labor operation is used with the transaction, it is important that the technician’s comments support the cause of failure. If it is not clear...
Straight Time Reminder - 02/28/2023
... time clock time (Note: in some instances, the ST labor operation will include variable diagnosis). You may not claim OLH if there is only one clock time on the job card. Service management must sign, date, time, and explain to cover approval for both...
General Services Administration - 01/24/2023
... in the pre-delivery inspection service for those vehicles. There will be no vehicle documents sent to the dealership for these deliveries as they do not involve any financial transactions between the dealer and the GSA, General Services Administration. Dealers...
Reject of the Month - July 2023 - 06/27/2023
... one module, all reprogramming events must be completed. The SPS Warranty Claim Code(s) must be documented on the job card after each successful reprogramming event. At claim submission, GM will check SPS logs to validate that all events have been...
Key Fob Warranty - 06/27/2023
Certain Remote Control Door Lock and Theft Deterrent Transmitters (e.g. key fobs) are a warranty restricted transaction. 2017 and newer model year vehicles equipped with RPOs ATH or AVJ must have a picture attached of the Signal Detection Screen...
Key Fob Warranty - 06/27/2023
Certain Remote Control Door Lock and Theft Deterrent Transmitters (e.g. key fobs) are a warranty restricted transaction. 2017 and newer model year vehicles equipped with RPOs ATH or AVJ must have a picture attached of the Signal Detection Screen...
Forum - 07/11/2024
I build and submit my claims, from Dealertrack, before the warranty side is closed. It will give you the option to close it, from the warranty screen, after you have built your claim and save it for download. I hold off and close it after its made...
Forum - 07/11/2024
Most of the time I try to get what I can but we don't abuse it. It needs to be "reasonable" and supported by actual punch time
Forum - 07/16/2024
Anytime I include a copy of the repair order I include the copy that the customer signed at drop off. I have been asked to attach that if it is missing. It shows that the customer approved the work to be done on the vehicle.
Forum - 07/17/2024
... is it required for any transaction. I have even had WSC tell me it isn't necessary but I don't care. They get it every time....
Complimentary service visit offer - 06/25/2024
... I just input the dollar amount in the misc box with OFR. This is different. Any help or asst would be great! ThanksJennifer...
Forum - 06/28/2024
... with the batteries location in the vehicle, Driver Side (Auxiliary) or Passenger Side (Main). By doing so, the warranty administrator will associate the correct code with the correct battery at submission....
Forum - 07/08/2024
... order to the correct place. Just keep everything filed or scanned to the vehicle file if that is what your dealership does to have everything documented. The parts pricing also may have changed in the past 2 months so you should only be able to...
Forum - 08/21/2024
... case to support the request, prior to placing the shuttled customer in a rental vehicle, or you may elect to submit the transaction with the greater expense of the rental vehicle vs a one or two-way shuttle. ...
LOANER REIMBURSEMENT - CP REPAIR - 07/19/2024
... manager is contacting our rep weekly. Has anyone else been successful doing this? And would I enter it where I normally due to get loaner reiumbursement? Any other thoughts on getting reiumbursement? Thanks in advance.&...
Forum - 09/16/2024
What reject are you getting? The "0S" code is the one you should enter on submission. There should be 3 programming codes for the module, radio and radio USB. If those are not all present you will get a rejection for missing SPS data. There are also some...
Forum - 09/16/2024
... tech is responsible for "cause and correction". The advisor must not fabricate stories based on what the tech told him, it must be written or typed in by the tech. Depending on your process you can have the tech hand write his notes and then have someone...
Forum - 10/21/2024
... told me it showed accepted,,then it went to reject,,,,when he added a second tire to it,,,that is what gummed it up,,so at this stage I am stil waiting on the GM team to get it fixed and gets back to me....
Forum - 10/21/2024
Do you have proof the tires were returned? Have to tried to submit the warranty claim yet? If not I would submit the claim with the documentation that they were returned and see if it can be paid with that.
Forum - 10/24/2024
If the PRA was rejected I'm pretty sure it provides a name in the column, I would try and track them down, unless the returned tires were being debited for some reason not discolsed.
Clarification-Courtesy Transportation-JLWarranty News Nov 2024 - 11/04/2024
Pg 2 or JLWarranty News, Nov 2024about 1/2 way down the page- "Courtesy Transportation can be made available for warranty repairs for all GM vehicle puchase/lease customers and GM company owned vehicle drivers within Bumper-to-Bumper...etc".Then, in the...
Forum - 11/15/2024
... be 730,,,,but that aint the only one,,,soo just best to use Techlink as you pointed out. It would be nice if they ever considered the time and effort and angst this is causing the dealers in getting their claims paid and put something out,,,but...
WPC - 09/26/2024
... of the failed part, drain all fluids, bolt and strap units to the pallet, and include supporting documents, e.g. job card with technician comments. Refer to Bulletin 99-00-89-019 for complete parts preparation details and guidelines. ...
LPO and ACO Accessories - 07/30/2024
... to the Vehicle Build will result in no warranty on the accessory. The good news is that if you don’t add the accessory at the time of installation, it can be added at any time up to the expiration of the bumper-to-bumper warranty. If a customer...
The Renaissance Center - 07/30/2024
Consideration is being given to tearing down a portion of the Renaissance Center in Detroit, which will be vacated by GM when it moves to its headquarters. Officials have been engaged in discussions for months regarding the future of the iconic complex...
Cruise - 04/23/2024
... to create maps and gather road information in select cities, beginning with Phoenix. The work is done using human driven vehicles without autonomous systems engaged. This move is key to validating the self-driving systems in its path to return to driverless...
Forum - 10/20/2022
Thank you, ewill3rd. I normally would do just that, document completion/nothing needed and submit inspect only but in this case, there is no inspect only. Install wheel liner is all it offers. I will look into the CAM-03. I really appreciate your ass...
N222376920 - Stop Delivery Wheelhouse Liner Build Shy - 10/19/2022
What do we do if the vehicle already has all the wheel liners installed from factory, nothing needs to be done? How do we close the field action?
Forum - 10/11/2022
the reason they are doing it is to prevent the current owner from using a discount they may have utilized in buying the vehicle and then turn around and sell it for more $$$. I have seen this situation develop in the past and the owner was making...
Forum - 09/28/2022
I didn't like how you could not accept, to save, and see that it was ready from the warranty screen. I build my claims during the day, then send them to GM in afternoon (becuase that's when I don't have so much noise in office lol) and clear up any rejections....
Forum - 09/29/2022
I understand their logic, but it really only affects future owners. Now, if the trade/sell is done at a GM dealership, this will affect ALL sorts of messy stuff. ticked off seller, due to decreased value, disclosures of dropped warranty on a fairly new...
Forum - 11/16/2022
YES WE HAVE THE SAME THING GOING ON FOR RECALL N212354521. JUST GOT OFF THE PHONE WITH DBC AND THEY ARE DOING AN ESCALATION ON THIS PROBLEM
mileage discrepancy - 11/10/2022
Good morning, I don't have many of these and I can't find in the P&P how to correct it. I entered a claim in august with 49790 miles. the correct mileage was 4978. How do I go...
Forum - 11/14/2022
But because they are considered a 3rd party rental I thought that you would have to email your DVM explaining you are using a 3rd party because they know Enterprise doesn't follow a contract that they will override. You would have to attach the...
... is it required for any transaction. I have even had WSC tell me it isn't necessary but I don't care. They get it every time....
Complimentary service visit offer - 06/25/2024
... I just input the dollar amount in the misc box with OFR. This is different. Any help or asst would be great! ThanksJennifer...
Forum - 06/28/2024
... with the batteries location in the vehicle, Driver Side (Auxiliary) or Passenger Side (Main). By doing so, the warranty administrator will associate the correct code with the correct battery at submission....
Forum - 07/08/2024
... order to the correct place. Just keep everything filed or scanned to the vehicle file if that is what your dealership does to have everything documented. The parts pricing also may have changed in the past 2 months so you should only be able to...
Forum - 08/21/2024
... case to support the request, prior to placing the shuttled customer in a rental vehicle, or you may elect to submit the transaction with the greater expense of the rental vehicle vs a one or two-way shuttle. ...
LOANER REIMBURSEMENT - CP REPAIR - 07/19/2024
... manager is contacting our rep weekly. Has anyone else been successful doing this? And would I enter it where I normally due to get loaner reiumbursement? Any other thoughts on getting reiumbursement? Thanks in advance.&...
Forum - 09/16/2024
What reject are you getting? The "0S" code is the one you should enter on submission. There should be 3 programming codes for the module, radio and radio USB. If those are not all present you will get a rejection for missing SPS data. There are also some...
Forum - 09/16/2024
... tech is responsible for "cause and correction". The advisor must not fabricate stories based on what the tech told him, it must be written or typed in by the tech. Depending on your process you can have the tech hand write his notes and then have someone...
Forum - 10/21/2024
... told me it showed accepted,,then it went to reject,,,,when he added a second tire to it,,,that is what gummed it up,,so at this stage I am stil waiting on the GM team to get it fixed and gets back to me....
Forum - 10/21/2024
Do you have proof the tires were returned? Have to tried to submit the warranty claim yet? If not I would submit the claim with the documentation that they were returned and see if it can be paid with that.
Forum - 10/24/2024
If the PRA was rejected I'm pretty sure it provides a name in the column, I would try and track them down, unless the returned tires were being debited for some reason not discolsed.
Clarification-Courtesy Transportation-JLWarranty News Nov 2024 - 11/04/2024
Pg 2 or JLWarranty News, Nov 2024about 1/2 way down the page- "Courtesy Transportation can be made available for warranty repairs for all GM vehicle puchase/lease customers and GM company owned vehicle drivers within Bumper-to-Bumper...etc".Then, in the...
Forum - 11/15/2024
... be 730,,,,but that aint the only one,,,soo just best to use Techlink as you pointed out. It would be nice if they ever considered the time and effort and angst this is causing the dealers in getting their claims paid and put something out,,,but...
WPC - 09/26/2024
... of the failed part, drain all fluids, bolt and strap units to the pallet, and include supporting documents, e.g. job card with technician comments. Refer to Bulletin 99-00-89-019 for complete parts preparation details and guidelines. ...
LPO and ACO Accessories - 07/30/2024
... to the Vehicle Build will result in no warranty on the accessory. The good news is that if you don’t add the accessory at the time of installation, it can be added at any time up to the expiration of the bumper-to-bumper warranty. If a customer...
The Renaissance Center - 07/30/2024
Consideration is being given to tearing down a portion of the Renaissance Center in Detroit, which will be vacated by GM when it moves to its headquarters. Officials have been engaged in discussions for months regarding the future of the iconic complex...
Cruise - 04/23/2024
... to create maps and gather road information in select cities, beginning with Phoenix. The work is done using human driven vehicles without autonomous systems engaged. This move is key to validating the self-driving systems in its path to return to driverless...
Forum - 10/20/2022
Thank you, ewill3rd. I normally would do just that, document completion/nothing needed and submit inspect only but in this case, there is no inspect only. Install wheel liner is all it offers. I will look into the CAM-03. I really appreciate your ass...
N222376920 - Stop Delivery Wheelhouse Liner Build Shy - 10/19/2022
What do we do if the vehicle already has all the wheel liners installed from factory, nothing needs to be done? How do we close the field action?
Forum - 10/11/2022
the reason they are doing it is to prevent the current owner from using a discount they may have utilized in buying the vehicle and then turn around and sell it for more $$$. I have seen this situation develop in the past and the owner was making...
Forum - 09/28/2022
I didn't like how you could not accept, to save, and see that it was ready from the warranty screen. I build my claims during the day, then send them to GM in afternoon (becuase that's when I don't have so much noise in office lol) and clear up any rejections....
Forum - 09/29/2022
I understand their logic, but it really only affects future owners. Now, if the trade/sell is done at a GM dealership, this will affect ALL sorts of messy stuff. ticked off seller, due to decreased value, disclosures of dropped warranty on a fairly new...
Forum - 11/16/2022
YES WE HAVE THE SAME THING GOING ON FOR RECALL N212354521. JUST GOT OFF THE PHONE WITH DBC AND THEY ARE DOING AN ESCALATION ON THIS PROBLEM
mileage discrepancy - 11/10/2022
Good morning, I don't have many of these and I can't find in the P&P how to correct it. I entered a claim in august with 49790 miles. the correct mileage was 4978. How do I go...
Forum - 11/14/2022
But because they are considered a 3rd party rental I thought that you would have to email your DVM explaining you are using a 3rd party because they know Enterprise doesn't follow a contract that they will override. You would have to attach the...
Forum - 10/20/2022
Thank you Kristen. I received a call from amyntaWARRANTY advising me of the proper Email address. It is https://ppmclaims.amyntagroup.com/CustomerSearch. I was able to submit the maintenance claim using their drop down menus. Thanks again for reaching...
Forum - 10/24/2022
you should document the owner didnt use Roadside Assistance,,,Were you the closest dealer?,,,,the distance towed or flat bedded due to kind of failure,,,and Ser Mgr auth,,,H route to the WPC,,, and it should fly
Forum - 10/25/2022
... the situation and was told I need portal approval. Can someone please explain to me what portal approval is? Thank you. ...
Forum - 10/25/2022
... AND EITHER APPROVE OR DENY,,,TELL THEM THE ITEMS I NOTED IN THE ORIGINAL STREAM ABOVE SO THEY KNOW WHAT IS GOING ON...
Forum - 12/20/2022
typically when performing a reimbursement for a repair that the customer previously paid for, a new job card would be opened for the reimbursement. the new JC would provide documentation in support of the situation (3 C's) and include the job card...
CCND-ADDITIONAL TIME - 12/13/2022
... spent on an extensive roadtest, checking for bulletins, etc. I can only claim .30 through CCND. What is the best way to get the additional time? I even have a pre auth for this from the DVM. What is everyone else doing on these types of claims?Thank...
Forum - 12/20/2022
... open. Regardless of when the repair oder was opened. the Tec should make sure before doing said recall that it is actually still open and not over the air closed. ...
Forum - 12/15/2022
... doing a claim customer pay then submitting it as a reimbursement is the equivalent of a scam. If you did the work and your advisor blew it you should not be allowed to then request reimbursement for a customer pay invoice that your store screwed up. I...
Forum - 01/17/2023
The proactive alert is the vehicle already knows it needs a battery, so it self-diagnosed (in laymens terms). Leaking batteries are considered hazardous and not subject to GR8 testing. That's why they shouldn't/don't include diag time
Forum - 01/09/2023
... the carriers have had to start subcontracting, to catch up with demand. Now, I have agreed to downgrade some severity codes on a few instances, but location has never needed to be corrected. I have wrote several up myself, when I worked in Detail dept,...
Forum - 01/11/2023
... scan the VIS showing the recall open when the ticket was created and Hroute it. They said that WSC would automatically review them but my rep told me to Hroute them. If you don't have the VIS showing it open they might not pay it. I wrote a couple off...
Forum - 01/12/2023
I just realized I read that backwards. Sorry for the confusion. Same applies though, as long as your DMA is okay with it you should have no problems doing ANY Chevy work like recalls, cpo repairs, etc.
Forum - 03/10/2023
That was what they charged us back on during an audit. On Dealertrack it literally says the date and time when it hits the ticket. Even if it was just to view inventory it will put it on and mess the techs all up for diag. My Parts manager...
Forum - 03/16/2023
What gets me is that I have two almost identical claims right now-one paid without seeing the approvals and one rejected after seeing the approvals. To me, there doesn't seem to be all that much consistancy on the Global end.
Forum - 03/20/2023
Could you send this to me as well? My parts department has been providing me papers with each RO and part number that they have on their warranty parts shelf. This gets the job done, but it is very time consuming and inconsistent (just whenever someone...
Forum - 03/20/2023
if you go to Analyze Warranty,,,Transaction detail,,,scroll down to Part Return Status,,,and click the hyper link to Status,,and it will show the reason,,,usually it shows 020,,Parts Return Required,,then 15 days later it turns to automatically pending...
Forum - 03/16/2023
... a non-compatible part was replaced in their story. But management (according to my old wsc) doesn't have to sign for non-compatible. When my SM signs the excessive story he states that it has been due to the consequential damage. ...
Forum - 03/10/2023
I think CDK does track times but I don't know how to view it. I think they can only see it on the parts screens but I am not sure if it tracks the moment, might just be the day. I have never asked. I can see GM being that obnoxious though.
Forum - 03/14/2023
... up messes! But I am getting ready to retire, so it will be the next person's problem. But you are correct, to my knowledge- GM doesn't have a specific "sequence of events" for the viewing of the job card; just the proper sequence and auth for adding...
Forum - 03/15/2023
... the impatient service advisors even help me out gently nudgeing the manager so he can get his WIP down....
Forum - 02/06/2023
... to a couple of rejects. Now I have techs coming to me directly to double check themselves to match what SI says. ...
Forum - 02/02/2023
i have seen situations where the owner is under 3/36 and has a battery failure out of town,,,the dealer doesnt have the exact battery to fit,,but to get him back on the road sticks one in that is close ,,,but has a different CCA rating,,,while under...
Forum - 02/02/2023
I have never broke down a sublet bill. I am not sure what it is to be honest. I mean he did follow a bulletin.. but I am wondering if I should use a closest to op since it is sublet
One Concern -Two Issues - 02/17/2023
HiI was just wondering what others are doing when they have this issue and it's all been written up on one job. Do you have the advisor/manager add another job on the ro or do you just do this on your own and divide the job into 2 lines when you are submitting...
Accessory warranty - 03/06/2023
... 919 vehicle not compatible with labor code. I don't do these very often am I'm not sure what LOP to use. Any help would be much appreciated. ...
Thank you Kristen. I received a call from amyntaWARRANTY advising me of the proper Email address. It is https://ppmclaims.amyntagroup.com/CustomerSearch. I was able to submit the maintenance claim using their drop down menus. Thanks again for reaching...
Forum - 10/24/2022
you should document the owner didnt use Roadside Assistance,,,Were you the closest dealer?,,,,the distance towed or flat bedded due to kind of failure,,,and Ser Mgr auth,,,H route to the WPC,,, and it should fly
Forum - 10/25/2022
... the situation and was told I need portal approval. Can someone please explain to me what portal approval is? Thank you. ...
Forum - 10/25/2022
... AND EITHER APPROVE OR DENY,,,TELL THEM THE ITEMS I NOTED IN THE ORIGINAL STREAM ABOVE SO THEY KNOW WHAT IS GOING ON...
Forum - 12/20/2022
typically when performing a reimbursement for a repair that the customer previously paid for, a new job card would be opened for the reimbursement. the new JC would provide documentation in support of the situation (3 C's) and include the job card...
CCND-ADDITIONAL TIME - 12/13/2022
... spent on an extensive roadtest, checking for bulletins, etc. I can only claim .30 through CCND. What is the best way to get the additional time? I even have a pre auth for this from the DVM. What is everyone else doing on these types of claims?Thank...
Forum - 12/20/2022
... open. Regardless of when the repair oder was opened. the Tec should make sure before doing said recall that it is actually still open and not over the air closed. ...
Forum - 12/15/2022
... doing a claim customer pay then submitting it as a reimbursement is the equivalent of a scam. If you did the work and your advisor blew it you should not be allowed to then request reimbursement for a customer pay invoice that your store screwed up. I...
Forum - 01/17/2023
The proactive alert is the vehicle already knows it needs a battery, so it self-diagnosed (in laymens terms). Leaking batteries are considered hazardous and not subject to GR8 testing. That's why they shouldn't/don't include diag time
Forum - 01/09/2023
... the carriers have had to start subcontracting, to catch up with demand. Now, I have agreed to downgrade some severity codes on a few instances, but location has never needed to be corrected. I have wrote several up myself, when I worked in Detail dept,...
Forum - 01/11/2023
... scan the VIS showing the recall open when the ticket was created and Hroute it. They said that WSC would automatically review them but my rep told me to Hroute them. If you don't have the VIS showing it open they might not pay it. I wrote a couple off...
Forum - 01/12/2023
I just realized I read that backwards. Sorry for the confusion. Same applies though, as long as your DMA is okay with it you should have no problems doing ANY Chevy work like recalls, cpo repairs, etc.
Forum - 03/10/2023
That was what they charged us back on during an audit. On Dealertrack it literally says the date and time when it hits the ticket. Even if it was just to view inventory it will put it on and mess the techs all up for diag. My Parts manager...
Forum - 03/16/2023
What gets me is that I have two almost identical claims right now-one paid without seeing the approvals and one rejected after seeing the approvals. To me, there doesn't seem to be all that much consistancy on the Global end.
Forum - 03/20/2023
Could you send this to me as well? My parts department has been providing me papers with each RO and part number that they have on their warranty parts shelf. This gets the job done, but it is very time consuming and inconsistent (just whenever someone...
Forum - 03/20/2023
if you go to Analyze Warranty,,,Transaction detail,,,scroll down to Part Return Status,,,and click the hyper link to Status,,and it will show the reason,,,usually it shows 020,,Parts Return Required,,then 15 days later it turns to automatically pending...
Forum - 03/16/2023
... a non-compatible part was replaced in their story. But management (according to my old wsc) doesn't have to sign for non-compatible. When my SM signs the excessive story he states that it has been due to the consequential damage. ...
Forum - 03/10/2023
I think CDK does track times but I don't know how to view it. I think they can only see it on the parts screens but I am not sure if it tracks the moment, might just be the day. I have never asked. I can see GM being that obnoxious though.
Forum - 03/14/2023
... up messes! But I am getting ready to retire, so it will be the next person's problem. But you are correct, to my knowledge- GM doesn't have a specific "sequence of events" for the viewing of the job card; just the proper sequence and auth for adding...
Forum - 03/15/2023
... the impatient service advisors even help me out gently nudgeing the manager so he can get his WIP down....
Forum - 02/06/2023
... to a couple of rejects. Now I have techs coming to me directly to double check themselves to match what SI says. ...
Forum - 02/02/2023
i have seen situations where the owner is under 3/36 and has a battery failure out of town,,,the dealer doesnt have the exact battery to fit,,but to get him back on the road sticks one in that is close ,,,but has a different CCA rating,,,while under...
Forum - 02/02/2023
I have never broke down a sublet bill. I am not sure what it is to be honest. I mean he did follow a bulletin.. but I am wondering if I should use a closest to op since it is sublet
One Concern -Two Issues - 02/17/2023
HiI was just wondering what others are doing when they have this issue and it's all been written up on one job. Do you have the advisor/manager add another job on the ro or do you just do this on your own and divide the job into 2 lines when you are submitting...
Accessory warranty - 03/06/2023
... 919 vehicle not compatible with labor code. I don't do these very often am I'm not sure what LOP to use. Any help would be much appreciated. ...
California Dealers-Roof Rail Airbags - 05/27/2022
HiI am being told that in California we are not allowed to deploy the airbags when they are removed. Just wondering what other California dealers are doing with their airbags. GM isn't giving any allowance to handle the shipment of these in this reca...
GCUS-9-13100 Starting July 1st. - 06/02/2022
... this morning if a tech gets a vehicle and it at first looks cut & dry that it is xyz and doesn't clock, but finds that another part caused the damage is a straight time op he just lost his time initially....
transportation claim freight charges - 06/03/2022
for those wondering if GM will cover freight charges on a transportation claim when you have a part on National Backorder and you secure it from another dealer,,,,they wont,,the best advice they gave was to contact your DM and find out if they will help...
Forum - 06/06/2022
I would treat consequential damage as though it were olh, punch-wise, or you may run into not being able to get it paid. Remember, it doesn't require manager authorization or separate punches, but I always look at how they could avoid paying something....
JL WARRANTY MAIN SCREEN STRETCHED OUT - 05/25/2022
IS ANYBODY ELSE HAVING A CONCERN WHERE YOUR MAIN SCREEN WITH JL WARRANTY IS STRETCHED OUT,,,TOO WIDE,,,SO THE GREEN AND RED MARKS ARE WAY OFF TO THE RIGHT,,,WE HAVE TWO DIFFERENT COMPUTERS WITH JL,,,BOTH ARE DOING THE SAME THING
Forum - 05/18/2022
When submitting these, is it necessary to wait to submit the WCAP until repair is done or can I submit the ZFAT transaction for reimbursement as soon as the max claimable days has been reached?
Forum - 04/04/2022
... in the procedural steps. If a service procedure related to your opcode includes the test then it would be considered included in the base time for the opcode in question. ...
Forum - 04/14/2022
Same here. I've been waiting to hear somone has addressed this, but still nothing. My DMS only works for half of my transactions so this is a big issue for me if nothing is done.
Forum - 04/14/2022
... they are working on a solution to this issue so it will hopefully be resolved prior to June. I don't have much confidence in it but at least they are acknowledging they are aware of the issue. I guess we'll see!...
Forum - 04/27/2022
I just tried doing a manual entry in Edge, you can type in the causal part field and you can do it with one part, but if you clear the causal part field and type in a part number you still cannot add another part and if you hit the radio button for causal...
Forum - 04/28/2022
... select Master Electrical Component list from the center of the screen,,,,then if you need a connector end view go to that column and enter some of the info the tech gave you to narrow down the list and find the right view,,,,if your after a grid locator...
Forum - 02/15/2022
It appears to me that it gives .7 base time, .1 for additional glow plug and your .8 for diagnostic time which would leave you claiming .2 in olh for the other 2 glow plugs. that would be my way of doing it. your service manaer will have to auth it for...
Forum - 01/25/2022
... how the techs are trained to approach their diagnosis and it should be documented to follow SBD. You will not likely find it anywhere else....
Forum - 02/08/2022
... i specifically asked them to address this blending of panels,,,so here is the answer. when you blend say from the hood to the fenders you put it all on one line,,,and the material gets added to the paint material for the hood and the time goes...
Forum - 01/13/2022
... whole other demon (from a warranty perpective), with many things having to be pre-authorized, that would normally be of no consequence. ...
Forum - 01/11/2022
Thank you kristen for referencing that. I could not recall if that was in the CTP bulletin or a different one. I knew they had expanded the limits. The store I am in doesn't do a lot of rentals so I'm a bit rusty on that specific topic.
Forum - 01/17/2022
... differently in my current circumstance. It seems counter-intuitive to add lines based on what GM is always telling us about consequential damage. Like most things with GM it depends on who you are talking to and what day of the week it is. My official...
Forum - 01/14/2022
... Resources app. Select the tab on the far right (Dealer Program Guides) then the third dropdown (Certified Pre-Owned Programs). In the document on page 82 it addresses towing and CTP. Towing is clear; however, CTP is a little fuzzy....
Forum - 01/17/2022
... states to add lines,,,also Melissa our GM Warranty support agent also said to add lines. what becomes confusing if you do it this way,,,is when you run PET on each line,,,and then apply goodwill to each line,,up to $500,,it doesnt make sense,,,so...
Forum - 01/18/2022
try GMPartsCenter.net/vin-decoder it provides a good set of data and is really fast to provide a reply,,,when you are doing maintenance ops and need to know the size of engine it gives it quick
Forum - 01/18/2022
try GMPartsCenter.net/vin-decoder it provides a good set of data and is really fast to provide a reply,,,when you are doing maintenance ops and need to know the size of engine it gives it quick
Forum - 01/18/2022
... so unless it is something special the op includes it as add times and they get paid what the LTG says...
Forum - 01/18/2022
Because if you dont close the RO it is implied that you still have the vehicle and if anything happens to it,,or it causes any damage,,the dealer can be held responsible for it.
Forum - 06/21/2022
... is set to zero, in Cashiering we apply the $20.00 (or $30.00) directly to the warranty account. In doing this it will lower the customer portion by the amount of the private oil offer, and will show the debit in the warranty recievable account until...
N202324251 - help me to understand - 06/23/2022
So Mary and I have been going back and forth with a few things on this one but nothing upsets me more than what I am about to put here. I just want to put two statements here and get opinions from others as to what level of incompetence it takes to put...
HiI am being told that in California we are not allowed to deploy the airbags when they are removed. Just wondering what other California dealers are doing with their airbags. GM isn't giving any allowance to handle the shipment of these in this reca...
GCUS-9-13100 Starting July 1st. - 06/02/2022
... this morning if a tech gets a vehicle and it at first looks cut & dry that it is xyz and doesn't clock, but finds that another part caused the damage is a straight time op he just lost his time initially....
transportation claim freight charges - 06/03/2022
for those wondering if GM will cover freight charges on a transportation claim when you have a part on National Backorder and you secure it from another dealer,,,,they wont,,the best advice they gave was to contact your DM and find out if they will help...
Forum - 06/06/2022
I would treat consequential damage as though it were olh, punch-wise, or you may run into not being able to get it paid. Remember, it doesn't require manager authorization or separate punches, but I always look at how they could avoid paying something....
JL WARRANTY MAIN SCREEN STRETCHED OUT - 05/25/2022
IS ANYBODY ELSE HAVING A CONCERN WHERE YOUR MAIN SCREEN WITH JL WARRANTY IS STRETCHED OUT,,,TOO WIDE,,,SO THE GREEN AND RED MARKS ARE WAY OFF TO THE RIGHT,,,WE HAVE TWO DIFFERENT COMPUTERS WITH JL,,,BOTH ARE DOING THE SAME THING
Forum - 05/18/2022
When submitting these, is it necessary to wait to submit the WCAP until repair is done or can I submit the ZFAT transaction for reimbursement as soon as the max claimable days has been reached?
Forum - 04/04/2022
... in the procedural steps. If a service procedure related to your opcode includes the test then it would be considered included in the base time for the opcode in question. ...
Forum - 04/14/2022
Same here. I've been waiting to hear somone has addressed this, but still nothing. My DMS only works for half of my transactions so this is a big issue for me if nothing is done.
Forum - 04/14/2022
... they are working on a solution to this issue so it will hopefully be resolved prior to June. I don't have much confidence in it but at least they are acknowledging they are aware of the issue. I guess we'll see!...
Forum - 04/27/2022
I just tried doing a manual entry in Edge, you can type in the causal part field and you can do it with one part, but if you clear the causal part field and type in a part number you still cannot add another part and if you hit the radio button for causal...
Forum - 04/28/2022
... select Master Electrical Component list from the center of the screen,,,,then if you need a connector end view go to that column and enter some of the info the tech gave you to narrow down the list and find the right view,,,,if your after a grid locator...
Forum - 02/15/2022
It appears to me that it gives .7 base time, .1 for additional glow plug and your .8 for diagnostic time which would leave you claiming .2 in olh for the other 2 glow plugs. that would be my way of doing it. your service manaer will have to auth it for...
Forum - 01/25/2022
... how the techs are trained to approach their diagnosis and it should be documented to follow SBD. You will not likely find it anywhere else....
Forum - 02/08/2022
... i specifically asked them to address this blending of panels,,,so here is the answer. when you blend say from the hood to the fenders you put it all on one line,,,and the material gets added to the paint material for the hood and the time goes...
Forum - 01/13/2022
... whole other demon (from a warranty perpective), with many things having to be pre-authorized, that would normally be of no consequence. ...
Forum - 01/11/2022
Thank you kristen for referencing that. I could not recall if that was in the CTP bulletin or a different one. I knew they had expanded the limits. The store I am in doesn't do a lot of rentals so I'm a bit rusty on that specific topic.
Forum - 01/17/2022
... differently in my current circumstance. It seems counter-intuitive to add lines based on what GM is always telling us about consequential damage. Like most things with GM it depends on who you are talking to and what day of the week it is. My official...
Forum - 01/14/2022
... Resources app. Select the tab on the far right (Dealer Program Guides) then the third dropdown (Certified Pre-Owned Programs). In the document on page 82 it addresses towing and CTP. Towing is clear; however, CTP is a little fuzzy....
Forum - 01/17/2022
... states to add lines,,,also Melissa our GM Warranty support agent also said to add lines. what becomes confusing if you do it this way,,,is when you run PET on each line,,,and then apply goodwill to each line,,up to $500,,it doesnt make sense,,,so...
Forum - 01/18/2022
try GMPartsCenter.net/vin-decoder it provides a good set of data and is really fast to provide a reply,,,when you are doing maintenance ops and need to know the size of engine it gives it quick
Forum - 01/18/2022
try GMPartsCenter.net/vin-decoder it provides a good set of data and is really fast to provide a reply,,,when you are doing maintenance ops and need to know the size of engine it gives it quick
Forum - 01/18/2022
... so unless it is something special the op includes it as add times and they get paid what the LTG says...
Forum - 01/18/2022
Because if you dont close the RO it is implied that you still have the vehicle and if anything happens to it,,or it causes any damage,,the dealer can be held responsible for it.
Forum - 06/21/2022
... is set to zero, in Cashiering we apply the $20.00 (or $30.00) directly to the warranty account. In doing this it will lower the customer portion by the amount of the private oil offer, and will show the debit in the warranty recievable account until...
N202324251 - help me to understand - 06/23/2022
So Mary and I have been going back and forth with a few things on this one but nothing upsets me more than what I am about to put here. I just want to put two statements here and get opinions from others as to what level of incompetence it takes to put...
PDI LPO-Brake Pad Kit - 06/14/2022
Has anyone done this LPO for the front and rear brake pad kit? I also have brake fluid billed out and was wondering if they will accept this additional part as usually you can't bill out parts on LPO claims.Thanks, Carol
Forum - 07/07/2022
... is updated and required fields are removed, I will hold my guys to the fire of scanning and documenting serial numbers. I wont have a backlog of claims I cannot submit, or put customers in a position to have to come back in to have their vehicle disassembled...
Forum - 06/29/2022
My feelings exactly! I told them you don't clock and the failed part is a straight time op.. too bad so sad.. there are NO exceptions.
DMS BATCH VS MANUAL CLAIM SUBMISSION THROUGH GLOBAL WARRANTY SYSTEM - 06/30/2022
... of people choose to manually enter the claims in the global system as opposed to batching them, what are the pros and cons of each?...
DMS BATCH VS MANUAL CLAIM SUBMISSION THROUGH GLOBAL WARRANTY SYSTEM - 06/30/2022
... of people choose to manually enter the claims in the global system as opposed to batching them, what are the pros and cons of each?...
Forum - 07/12/2022
... parts says,,,which is true,,that GM doesnt pay them to aircondition the area....so you know what,,,no more walking into parts to search for missing serial numbers,,,,too dangerous!...
PET amounts - 07/26/2022
... re-run them to match as I was told that they must be exact, except maybe a few pennies/a couple of dollars... but not hundreds....
Forum - 07/20/2022
this approach seems to make the most sense in that once the recall is done,,,another repair is just considered that,,,not a recall,,,and allows GM to see if the update procedure / part is working and fixing the problem
Vette pdi time with option pkg PDV - 09/16/2022
... which is about 1.6 hrs on every one of these Vette claims with this LPO option?? do you know what going on...
Pg 9 September 2022 News-Time punches? - 08/25/2022
... and internal transmission replacement should be supported with individual and specific time punch documentation. Pg 2 of Aug News states under "Internal Transmission Repairs, "it is no longer a requirement to show a clock time for cleaning and inspecting...
Forum - 08/29/2022
... the tech's a simplified instruction sheet (containing my email) so I could do this as well. It may seem aggrivating to start, but eventually their phone/tablet will automatically populate my email and they can just tap it. As expected...
Forum - 04/06/2021
Within dealer empowerment, not a requirement to attach to the GWM transaction - although be sure appropriate authorizations, documentation, and attachments are included with the job card (hard/shop copy) and maintained with the VIN file.
First maintenance allowance for a 5500HD - 04/07/2021
Does anyone know how much I can get for this for their first maintenance? Is it $85? I don't see the 5500HD diesel listed. I went onto a chat and they didn't know. The engine is I1B Diesel 5.2L 4 Cyl. Thanks.
Forum - 04/08/2021
... supporting the length of time that the job card was open. Confirm that 3 C's and technician time documentation support the explanation provided before routing for review. ...
Transportation Claims - 03/10/2021
... tried to contact GM NVDR to find out why and if I can appeal but no one gets back to me or if they do they say they are still checking on this and will get back to me. I've had one going for several months now. These are so frustrating to handle. Anyone...
Forum - 02/08/2021
I'm right there with you. They only want to do the recall and get it done. I had a time getting them to remember to get the old and new serial # from the airbags. Even marking the x where it belonged was a struggle. Will they ever understand? Sometimes...
Key Cut/Laser Cut Charge - 02/10/2021
HiOur parts department charges out a fee everytime they do a laser key cut. Can I claim that on recall and warranty claims? In recall 14294 it states that the key cut is included in the time but have things changed on how they are done since that recall...
Forum - 02/04/2021
Thanks to all for the responses. This is what I thought but then someone told me that no I had to use the labor op with base time of zero and then put all the labor under OLH. Good to know I've been doing it right. :-)
Forum - 02/03/2021
Yes. Are you using the labor op in the Bulletin? You need to follow the Bulletin. In the PRA the tires is not damaged its the wear of the tread. Don't use damaged if the tires are not damaged. This Bulletin is for premature wear. Hope this helps.
Autointegrate/Element - 12/29/2020
... I'm getting paid!I need to adjust my advisors' process but to explain it to them, I need to know what I'm doing myself.Anyone?...
CCND-LOP - 01/05/2021
... as there are 2 at the top and bottom not in the center.Trying to process a CCND claim but not sure what labor op to use. Any ideas? Vehicle is a 2021 Colorado.Thanks, Carol...
Forum - 01/08/2021
Did you by any chance have to attached a hardcopy and back-up docs electronically to your submitted claim for payment. During a consulting audit one time he was looking for a copy of something and said it wasn't attached. I knew it was attached when...
Forum - 01/27/2021
... purchased a transmission from a dealership and then sold it to a customer. If that is the case, it would be handled as an over the counter sale, and the dealership could warranty parts and labor as long as the customer did not attempt the repair themselves....
Recall N202319030 - 01/29/2021
... for damage location. There is nothing in the recall that is telling me the location. Not sure what they are looking for. If anyone else has done these I'd love some input.Thanks, Carol...
Forum - 01/29/2021
A consideration for those of you that leave the job card open to avoid accounting journal entries for credits/debits, etc, by doing so it is reporting that the vehicle has not left the shop, when actually the customer is in possession of their vehicle....
Has anyone done this LPO for the front and rear brake pad kit? I also have brake fluid billed out and was wondering if they will accept this additional part as usually you can't bill out parts on LPO claims.Thanks, Carol
Forum - 07/07/2022
... is updated and required fields are removed, I will hold my guys to the fire of scanning and documenting serial numbers. I wont have a backlog of claims I cannot submit, or put customers in a position to have to come back in to have their vehicle disassembled...
Forum - 06/29/2022
My feelings exactly! I told them you don't clock and the failed part is a straight time op.. too bad so sad.. there are NO exceptions.
DMS BATCH VS MANUAL CLAIM SUBMISSION THROUGH GLOBAL WARRANTY SYSTEM - 06/30/2022
... of people choose to manually enter the claims in the global system as opposed to batching them, what are the pros and cons of each?...
DMS BATCH VS MANUAL CLAIM SUBMISSION THROUGH GLOBAL WARRANTY SYSTEM - 06/30/2022
... of people choose to manually enter the claims in the global system as opposed to batching them, what are the pros and cons of each?...
Forum - 07/12/2022
... parts says,,,which is true,,that GM doesnt pay them to aircondition the area....so you know what,,,no more walking into parts to search for missing serial numbers,,,,too dangerous!...
PET amounts - 07/26/2022
... re-run them to match as I was told that they must be exact, except maybe a few pennies/a couple of dollars... but not hundreds....
Forum - 07/20/2022
this approach seems to make the most sense in that once the recall is done,,,another repair is just considered that,,,not a recall,,,and allows GM to see if the update procedure / part is working and fixing the problem
Vette pdi time with option pkg PDV - 09/16/2022
... which is about 1.6 hrs on every one of these Vette claims with this LPO option?? do you know what going on...
Pg 9 September 2022 News-Time punches? - 08/25/2022
... and internal transmission replacement should be supported with individual and specific time punch documentation. Pg 2 of Aug News states under "Internal Transmission Repairs, "it is no longer a requirement to show a clock time for cleaning and inspecting...
Forum - 08/29/2022
... the tech's a simplified instruction sheet (containing my email) so I could do this as well. It may seem aggrivating to start, but eventually their phone/tablet will automatically populate my email and they can just tap it. As expected...
Forum - 04/06/2021
Within dealer empowerment, not a requirement to attach to the GWM transaction - although be sure appropriate authorizations, documentation, and attachments are included with the job card (hard/shop copy) and maintained with the VIN file.
First maintenance allowance for a 5500HD - 04/07/2021
Does anyone know how much I can get for this for their first maintenance? Is it $85? I don't see the 5500HD diesel listed. I went onto a chat and they didn't know. The engine is I1B Diesel 5.2L 4 Cyl. Thanks.
Forum - 04/08/2021
... supporting the length of time that the job card was open. Confirm that 3 C's and technician time documentation support the explanation provided before routing for review. ...
Transportation Claims - 03/10/2021
... tried to contact GM NVDR to find out why and if I can appeal but no one gets back to me or if they do they say they are still checking on this and will get back to me. I've had one going for several months now. These are so frustrating to handle. Anyone...
Forum - 02/08/2021
I'm right there with you. They only want to do the recall and get it done. I had a time getting them to remember to get the old and new serial # from the airbags. Even marking the x where it belonged was a struggle. Will they ever understand? Sometimes...
Key Cut/Laser Cut Charge - 02/10/2021
HiOur parts department charges out a fee everytime they do a laser key cut. Can I claim that on recall and warranty claims? In recall 14294 it states that the key cut is included in the time but have things changed on how they are done since that recall...
Forum - 02/04/2021
Thanks to all for the responses. This is what I thought but then someone told me that no I had to use the labor op with base time of zero and then put all the labor under OLH. Good to know I've been doing it right. :-)
Forum - 02/03/2021
Yes. Are you using the labor op in the Bulletin? You need to follow the Bulletin. In the PRA the tires is not damaged its the wear of the tread. Don't use damaged if the tires are not damaged. This Bulletin is for premature wear. Hope this helps.
Autointegrate/Element - 12/29/2020
... I'm getting paid!I need to adjust my advisors' process but to explain it to them, I need to know what I'm doing myself.Anyone?...
CCND-LOP - 01/05/2021
... as there are 2 at the top and bottom not in the center.Trying to process a CCND claim but not sure what labor op to use. Any ideas? Vehicle is a 2021 Colorado.Thanks, Carol...
Forum - 01/08/2021
Did you by any chance have to attached a hardcopy and back-up docs electronically to your submitted claim for payment. During a consulting audit one time he was looking for a copy of something and said it wasn't attached. I knew it was attached when...
Forum - 01/27/2021
... purchased a transmission from a dealership and then sold it to a customer. If that is the case, it would be handled as an over the counter sale, and the dealership could warranty parts and labor as long as the customer did not attempt the repair themselves....
Recall N202319030 - 01/29/2021
... for damage location. There is nothing in the recall that is telling me the location. Not sure what they are looking for. If anyone else has done these I'd love some input.Thanks, Carol...
Forum - 01/29/2021
A consideration for those of you that leave the job card open to avoid accounting journal entries for credits/debits, etc, by doing so it is reporting that the vehicle has not left the shop, when actually the customer is in possession of their vehicle....
Forum - 06/24/2020
This situation brings to point how important detailed 3 C's documentation is when supporting a repair. When the technician's story does not clearly identify the repair process (e.g. an instance of consequential damage or one concern with two unrelated/separate...
Forum - 12/01/2020
Try looking up Bulletin 18-NA-146 in SI. Go down the bulletin and it's under "Consequential Damage". The bulletin lists a pretty good example of it also. Hope that helps you. :)
Forum - 12/22/2020
... some detail relating to the Retention and Review of Accounts and Records, including supporting documentation; records that must be retained for a minimum of 24 months from the date of payment. ...
Forum - 12/08/2020
... told its when GM will allow the release to them. So I have to submit those via Global. If you found a way around that let me know please?I do the Factory update screen ALLLLL the time and still the dependancy code screen doesn't come up for th...
Forum - 08/04/2020
... Which refers to P&P Article 6.5: "A vehicle history file must also contain any supporting documentation as noted below or forms associated with a service event or particular job card"....
Forum - 08/05/2020
I would never think to look under Vehicle History File in P & P when I'm searching for something under Electronic Exchange Components. Why don't they tell you this under Electronic Exchange Components process, 5.6 in P&P? And, be specific...
Forum - 09/03/2020
Have your techs copy and paste if they are lazy, but insist they print and attach the codes. That way if they are not legible or missing characters you can fix it. I am checking my open tickets before they are closed and if the codes are not in the story...
Forum - 09/03/2020
... This way we have the before and after signature.....not sure if it's just our policy but that's what we've always done....
Forum - 09/02/2020
I ran across the same issue, with quantity of 110 and the same issue you had with DBC. I left mine in net as Krsten stated but was able to H route mine. When you attempt to H route, double check for any other error message that may be preventing...
Forum - 09/01/2020
... Warranty Administration - Warranty SPS Control Module Reprogramming - (Jun 11, 2019), will help you distinguish the module by the code. I do not understand why recalls/csp/sub's do NOT have a reference list, nor do the bulletins have beginning digits...
GM REP ACCESSORIES - 09/22/2020
I have a situation in which a GM rep came in to have a tonneau cover installed on a 2020 silverado. We're supposed to get the cover paid for through GWM, but I can't find any instruction on how to actually go about getting the part paid for. ...
Forum - 09/23/2020
So it sounds like you have two parts, extension kit for each side and two lops. You would need to add a line for the other side. It doesn't need customer approval because he complained about both on the original write up and the SM woulld not need to...
Forum - 09/09/2020
... any Envelope signed with a different Customer Authorization statement is non-compliant and would need Manager Approval?? I'm thinking of suggesting we do use a Pre-Write Up Form but need to know if that has to be exact? ...
Forum - 09/04/2020
Here is a slip I made for my guys, for when they are using the laptop and can't print me a screenshot. I can't remember what the scenario was, but I had 3 wcc's for 1 module programmed, which is why I made it with 3. They are kept at the timeclock: ...
Forum - 09/11/2020
Thank you so much. I was going on some older notes I had from our warranty administrator and all of the forum searhces I had been doing were bringing up outdated pots.
Bulletin Repairs - 09/14/2020
... body shop complaining of a water leak in the rear interior of the cab of their 2019 Silverado. The vehicle is out of basic warranty. It is determined the remedy is covered under service bulletin 18-NA-383 (Water Found...
Transmission replacement with damage - 05/27/2020
... damage to the radiator and also to the condenser and having to replace both of these. Would love to hear if others are also experiencing this.Thanks, Carol...
Forum - 05/21/2020
That is correct 1MaryRuble! Both 4069919 & 4029929 are Engine CCND labor operations. Documentation requirements include the technician identified engine diagnostic trouble codes (DTC's).
NEW TO GM - 04/21/2020
Hello im new to Gm and to CDK . due to Covid19 Im having to train myself on everything. I know Warranty i just dont know this system. so my question is. is there a training course that will cover the basics on entering a claim? one of the issues im having...
Courtesy Transportation - COVID 19 - 04/29/2020
... to do this on something like a 0.3 recall or would you push it to a higher labor amount and what would your threshold be?...
Forum - 05/01/2020
Hey I searched my email and looked through Global for GCUS-9-9283 nothing is pulling up. Would you please give me a document # too. Thanks in advance for your help.
Closest labor operation - 05/05/2020
Where can I find how to submit a "closest-to: labor operation? I believe that the tech time goes in OLH, but I haven't done a claim of this nature for so long, I cannot remember. Also, if the time exceeds GM's .5 hours for OLH, the Service Manager must...
Forum - 06/23/2020
I have used it several times. Sometimes they jump on it, sometimes it takes a day or 2. You can go in and check your cases. If you don't get a response in a day or so just add a comment to the case and it should draw some attention. I did have to do ...
Forum - 06/15/2020
I've used the new case management three times, and usually within that same day I have an advisor assigned to it. I don't remember a time it took longer than one day.
Forum - 06/03/2020
... of seeing which was more economical... I have tried using this bulletin, as justification for not doing one, and ended up having to do one after-the-fact, to get claim approved....
This situation brings to point how important detailed 3 C's documentation is when supporting a repair. When the technician's story does not clearly identify the repair process (e.g. an instance of consequential damage or one concern with two unrelated/separate...
Forum - 12/01/2020
Try looking up Bulletin 18-NA-146 in SI. Go down the bulletin and it's under "Consequential Damage". The bulletin lists a pretty good example of it also. Hope that helps you. :)
Forum - 12/22/2020
... some detail relating to the Retention and Review of Accounts and Records, including supporting documentation; records that must be retained for a minimum of 24 months from the date of payment. ...
Forum - 12/08/2020
... told its when GM will allow the release to them. So I have to submit those via Global. If you found a way around that let me know please?I do the Factory update screen ALLLLL the time and still the dependancy code screen doesn't come up for th...
Forum - 08/04/2020
... Which refers to P&P Article 6.5: "A vehicle history file must also contain any supporting documentation as noted below or forms associated with a service event or particular job card"....
Forum - 08/05/2020
I would never think to look under Vehicle History File in P & P when I'm searching for something under Electronic Exchange Components. Why don't they tell you this under Electronic Exchange Components process, 5.6 in P&P? And, be specific...
Forum - 09/03/2020
Have your techs copy and paste if they are lazy, but insist they print and attach the codes. That way if they are not legible or missing characters you can fix it. I am checking my open tickets before they are closed and if the codes are not in the story...
Forum - 09/03/2020
... This way we have the before and after signature.....not sure if it's just our policy but that's what we've always done....
Forum - 09/02/2020
I ran across the same issue, with quantity of 110 and the same issue you had with DBC. I left mine in net as Krsten stated but was able to H route mine. When you attempt to H route, double check for any other error message that may be preventing...
Forum - 09/01/2020
... Warranty Administration - Warranty SPS Control Module Reprogramming - (Jun 11, 2019), will help you distinguish the module by the code. I do not understand why recalls/csp/sub's do NOT have a reference list, nor do the bulletins have beginning digits...
GM REP ACCESSORIES - 09/22/2020
I have a situation in which a GM rep came in to have a tonneau cover installed on a 2020 silverado. We're supposed to get the cover paid for through GWM, but I can't find any instruction on how to actually go about getting the part paid for. ...
Forum - 09/23/2020
So it sounds like you have two parts, extension kit for each side and two lops. You would need to add a line for the other side. It doesn't need customer approval because he complained about both on the original write up and the SM woulld not need to...
Forum - 09/09/2020
... any Envelope signed with a different Customer Authorization statement is non-compliant and would need Manager Approval?? I'm thinking of suggesting we do use a Pre-Write Up Form but need to know if that has to be exact? ...
Forum - 09/04/2020
Here is a slip I made for my guys, for when they are using the laptop and can't print me a screenshot. I can't remember what the scenario was, but I had 3 wcc's for 1 module programmed, which is why I made it with 3. They are kept at the timeclock: ...
Forum - 09/11/2020
Thank you so much. I was going on some older notes I had from our warranty administrator and all of the forum searhces I had been doing were bringing up outdated pots.
Bulletin Repairs - 09/14/2020
... body shop complaining of a water leak in the rear interior of the cab of their 2019 Silverado. The vehicle is out of basic warranty. It is determined the remedy is covered under service bulletin 18-NA-383 (Water Found...
Transmission replacement with damage - 05/27/2020
... damage to the radiator and also to the condenser and having to replace both of these. Would love to hear if others are also experiencing this.Thanks, Carol...
Forum - 05/21/2020
That is correct 1MaryRuble! Both 4069919 & 4029929 are Engine CCND labor operations. Documentation requirements include the technician identified engine diagnostic trouble codes (DTC's).
NEW TO GM - 04/21/2020
Hello im new to Gm and to CDK . due to Covid19 Im having to train myself on everything. I know Warranty i just dont know this system. so my question is. is there a training course that will cover the basics on entering a claim? one of the issues im having...
Courtesy Transportation - COVID 19 - 04/29/2020
... to do this on something like a 0.3 recall or would you push it to a higher labor amount and what would your threshold be?...
Forum - 05/01/2020
Hey I searched my email and looked through Global for GCUS-9-9283 nothing is pulling up. Would you please give me a document # too. Thanks in advance for your help.
Closest labor operation - 05/05/2020
Where can I find how to submit a "closest-to: labor operation? I believe that the tech time goes in OLH, but I haven't done a claim of this nature for so long, I cannot remember. Also, if the time exceeds GM's .5 hours for OLH, the Service Manager must...
Forum - 06/23/2020
I have used it several times. Sometimes they jump on it, sometimes it takes a day or 2. You can go in and check your cases. If you don't get a response in a day or so just add a comment to the case and it should draw some attention. I did have to do ...
Forum - 06/15/2020
I've used the new case management three times, and usually within that same day I have an advisor assigned to it. I don't remember a time it took longer than one day.
Forum - 06/03/2020
... of seeing which was more economical... I have tried using this bulletin, as justification for not doing one, and ended up having to do one after-the-fact, to get claim approved....
Forum - 06/04/2020
... the past I thought that cost comparison should be in the Job Card regardless. But as you know Tech's think otherwise? I just don't want this to be issue if we get audit. Many Thanks...
Forum - 11/23/2021
... they had not loaded certain vins into the system to allow for the programming,,,now that has been done the tech will try to do the programming today and hopefully it will take...
Forum - 11/23/2021
... not true,,,the car is dealer owned and no indication was ever made that it left the dealership....you can do all the programming you want and if Detroit hasnt loaded the vin correctly like the tech was informed,,it wont do any good!!...
Forum - 12/07/2021
you made the initial incorrect observation,,,realize it and own it,,it is highly insulting and unwarranted to assume someone doesnt care about their customers. whether the car is ours or customer owned is beside the point,,,
Vehicle Identification Numbers - 11/24/2021
Can you create a VIN decoder help card? Or, a page like the Powertrain look up page you have in JLWarranty that would break down the VIN of a vehicle? Some recalls have, for example, "Acadia - (VIN N)" showing for qualifying for the recall. How do I...
Forum - 01/05/2022
So a lower Ranking number is NOT better!? In your example, 356, 482, 559...559 is better, correct? So, if my ranking starts to go down, we need to pay attention, correct?
courtesy trans reverting back to 7 days? - 01/05/2022
is there anything in writing about Courtesy Trans reverting back to 7 days as opposed to the 10 days recently instituted at the end of last year?the document announcing the change to 10 days said it was only good thru the end of the year ( 2021 )
Forum - 12/14/2021
... enter or modify rejected claims Process WPC parts return requests Look up information in EPIC I don't use Chrome unless I absolutely have to, which I don't recall a need to at work. ...
Forum - 12/10/2021
... days ) if a dealer could reference the P&P during the visit to support their argument we would generally accept it,,,but if you dont challenge them they will just go ahead with the debit...
Forum - 08/20/2021
A-HA! After I went down that rabbit hole it turns out the vehicle is a retired CTP and we sold it to someone as a GMS discount vehicle 100 miles ago. It should have had its oil changed before the customer even got the vehicle. Sales...
Forum - 08/24/2021
I could be totally wrong but i don't think the op codes starting with 20 fall under the cnnd . Also if you have a cnnd op code there shouldn't be anything billed out, again that's just my thoughts.
Forum - 08/24/2021
Check the delivery type, if it is 051 that means it is fleet and most fleet deliveries do not offer the pre-paid maintenance. If it doesn't show on the VIS (IVH) it does not have it.
Bulletin 20-NA-020 brake squeaking-copy of version before 7-26-21 - 08/27/2021
... July 26th and only has one labor op for the front and rear brake pads. The previous version told you to use the labor ops in labor time guide and they had add time to resurface the rotors. Does anyone have a copy of the previous version. ...
ADJUSTMENTS TO PENDING CLAIMS - 08/27/2021
... quite frequently. I have a claim that is pending for OLH over .5 hours, but I thought I was done with the claim but forgot to adjust the amount of DEF(that's so frustrating anyway. Parts buys it under the part # for a 2 1/2 gallon jug, but has to be...
Forum - 09/16/2021
I have not heard that. I do know that on WPC Part Return documentation, we are to black-out customer info (name, address, phone and email) for security reasons
Forum - 09/21/2021
A little different scenario, but I would treat it like when referencing diagnostic time on a previous visit. I make a copy of front & back of previous jobcard and put it in the jobcard I claimed the repair on, then I have all my documentation together...
Forum - 11/12/2021
I had a question somewhat related to this as well. We have some recent model year vehicle that we used as courtesy vehicles that were within 2 models of the current model year that we charged out at the $38.00/day rate. Two of them are 2019,...
Forum - 10/20/2021
Honestly, not sure that it states it in P&P. Our drivers just use a legal pad to document all runs. It could just be an accountability measure, for insurace purposes
Engine codes - 11/12/2021
Ok so I am gonna admit I don't know what engine codes with what size engine it is....With the new maint rates and them being alllllllll over the place... Does anyone have a cheat sheet that says 5.3L will be L84, L8T 6.6L etc?
Forum - 10/28/2021
All of that has already been tried. I even verify on the screen where you hit 'accept' that the time is broke down properly. I may go to taking pictures of it. It's driving my reject rate up.
Add on - 10/13/2021
... work begins on the front of hard copy. Just want to clarify this situation. Thank you...
Dealer-owned Rental Fleet - 07/29/2021
... repairs. I'm guessing that they can't be tracked through OnTrac anymore? But I don't know. I asked my warranty support person and she only had general information available saying that they had to be tracked in some way... Help! ...
OnStar odometer rejects - 08/09/2021
... was no help (go figure) and shortly after that all my vehicles with OnStar started rejecting. I don't have many claims today but I love it when GM screws up something like this and drives my reject rate up for no reason. This is why it is not part o...
Forum - 08/19/2021
... (Brakes), it doesn't say that Corrosion on Rotors is not covered under Bumper-to-Bumper...How would I know that rotors are not covered when the cause is corrosion? Yet another frustrating accurance with GM and finding information needed. I wish...
Forum - 08/19/2021
I just did some research on what the bumper-to-bumper warranty covers and doesn't cover. Refinishing the brake rotors isn't listed as not covered. I know brake pads are only covered for 7,500 miles because they're a wearable/maintenance item;...
... the past I thought that cost comparison should be in the Job Card regardless. But as you know Tech's think otherwise? I just don't want this to be issue if we get audit. Many Thanks...
Forum - 11/23/2021
... they had not loaded certain vins into the system to allow for the programming,,,now that has been done the tech will try to do the programming today and hopefully it will take...
Forum - 11/23/2021
... not true,,,the car is dealer owned and no indication was ever made that it left the dealership....you can do all the programming you want and if Detroit hasnt loaded the vin correctly like the tech was informed,,it wont do any good!!...
Forum - 12/07/2021
you made the initial incorrect observation,,,realize it and own it,,it is highly insulting and unwarranted to assume someone doesnt care about their customers. whether the car is ours or customer owned is beside the point,,,
Vehicle Identification Numbers - 11/24/2021
Can you create a VIN decoder help card? Or, a page like the Powertrain look up page you have in JLWarranty that would break down the VIN of a vehicle? Some recalls have, for example, "Acadia - (VIN N)" showing for qualifying for the recall. How do I...
Forum - 01/05/2022
So a lower Ranking number is NOT better!? In your example, 356, 482, 559...559 is better, correct? So, if my ranking starts to go down, we need to pay attention, correct?
courtesy trans reverting back to 7 days? - 01/05/2022
is there anything in writing about Courtesy Trans reverting back to 7 days as opposed to the 10 days recently instituted at the end of last year?the document announcing the change to 10 days said it was only good thru the end of the year ( 2021 )
Forum - 12/14/2021
... enter or modify rejected claims Process WPC parts return requests Look up information in EPIC I don't use Chrome unless I absolutely have to, which I don't recall a need to at work. ...
Forum - 12/10/2021
... days ) if a dealer could reference the P&P during the visit to support their argument we would generally accept it,,,but if you dont challenge them they will just go ahead with the debit...
Forum - 08/20/2021
A-HA! After I went down that rabbit hole it turns out the vehicle is a retired CTP and we sold it to someone as a GMS discount vehicle 100 miles ago. It should have had its oil changed before the customer even got the vehicle. Sales...
Forum - 08/24/2021
I could be totally wrong but i don't think the op codes starting with 20 fall under the cnnd . Also if you have a cnnd op code there shouldn't be anything billed out, again that's just my thoughts.
Forum - 08/24/2021
Check the delivery type, if it is 051 that means it is fleet and most fleet deliveries do not offer the pre-paid maintenance. If it doesn't show on the VIS (IVH) it does not have it.
Bulletin 20-NA-020 brake squeaking-copy of version before 7-26-21 - 08/27/2021
... July 26th and only has one labor op for the front and rear brake pads. The previous version told you to use the labor ops in labor time guide and they had add time to resurface the rotors. Does anyone have a copy of the previous version. ...
ADJUSTMENTS TO PENDING CLAIMS - 08/27/2021
... quite frequently. I have a claim that is pending for OLH over .5 hours, but I thought I was done with the claim but forgot to adjust the amount of DEF(that's so frustrating anyway. Parts buys it under the part # for a 2 1/2 gallon jug, but has to be...
Forum - 09/16/2021
I have not heard that. I do know that on WPC Part Return documentation, we are to black-out customer info (name, address, phone and email) for security reasons
Forum - 09/21/2021
A little different scenario, but I would treat it like when referencing diagnostic time on a previous visit. I make a copy of front & back of previous jobcard and put it in the jobcard I claimed the repair on, then I have all my documentation together...
Forum - 11/12/2021
I had a question somewhat related to this as well. We have some recent model year vehicle that we used as courtesy vehicles that were within 2 models of the current model year that we charged out at the $38.00/day rate. Two of them are 2019,...
Forum - 10/20/2021
Honestly, not sure that it states it in P&P. Our drivers just use a legal pad to document all runs. It could just be an accountability measure, for insurace purposes
Engine codes - 11/12/2021
Ok so I am gonna admit I don't know what engine codes with what size engine it is....With the new maint rates and them being alllllllll over the place... Does anyone have a cheat sheet that says 5.3L will be L84, L8T 6.6L etc?
Forum - 10/28/2021
All of that has already been tried. I even verify on the screen where you hit 'accept' that the time is broke down properly. I may go to taking pictures of it. It's driving my reject rate up.
Add on - 10/13/2021
... work begins on the front of hard copy. Just want to clarify this situation. Thank you...
Dealer-owned Rental Fleet - 07/29/2021
... repairs. I'm guessing that they can't be tracked through OnTrac anymore? But I don't know. I asked my warranty support person and she only had general information available saying that they had to be tracked in some way... Help! ...
OnStar odometer rejects - 08/09/2021
... was no help (go figure) and shortly after that all my vehicles with OnStar started rejecting. I don't have many claims today but I love it when GM screws up something like this and drives my reject rate up for no reason. This is why it is not part o...
Forum - 08/19/2021
... (Brakes), it doesn't say that Corrosion on Rotors is not covered under Bumper-to-Bumper...How would I know that rotors are not covered when the cause is corrosion? Yet another frustrating accurance with GM and finding information needed. I wish...
Forum - 08/19/2021
I just did some research on what the bumper-to-bumper warranty covers and doesn't cover. Refinishing the brake rotors isn't listed as not covered. I know brake pads are only covered for 7,500 miles because they're a wearable/maintenance item;...
Work completed repair order flow process - 07/26/2021
... review and if any changes need to be done for warranty processing I do it then. Tell me how your process is, does it work or could there be a better way of the repair orders flowing............ hopefully this makes sense......
Forum - 07/30/2021
... However I have had alot of problems with these programming codes as have the Techs. We don't have the greatest internet speed and sometimes it locks up or drops out during programming and it always takes more than .3 to program a module....
Forum - 06/14/2021
I enforce this policy: All SPS programming codes and serial numbers required for recalls or service procedures must be documented in the correction field. Forget this nonsense of "on the job card" being interpreted as handwritten, if it says it goes on...
Forum - 06/14/2021
One line, 1 claim, SERIOUSLY good notes, TAC case # and all SI documents used to support claim. Its not as bad as it seems, I have had that situation come up before...
Forum - 06/15/2021
... screenshot of the successful programming code from all my techs for any programming. When I don't get it, I go back to that tech and make them get it for me. I also require that they enter the code into their correction notes, but those are...
Forum - 04/30/2021
... full 3.4 hours? I just want to audit proof these job cards with correct time punches. Thanks for your responses....
N212327320 - 05/03/2021
i havent heard of this yet. tech programmed tcm under n212327320 but rejected as was done "OTA".The viss attached did show status: open-ota in progress. ? Is this new I havent read yet ?
Forum - 05/05/2021
... off the appt reason and didn't double check status on IVH. I did not attempt to submit, but it would be nice to know if we should at least verify programming success......
FREE FIRST MAINTENANCE VISIT PRICES - 05/12/2021
Has GM increased the $35.00 oil change yet? We are writing off large differences on oil changes. The one I'm doing now we are writing off $24.91 to get the price to $35.00
Forum - 05/12/2021
I totally missed that it was oil dye. Feel like a fool. Lesson learned to slow down just a little...
Forum - 05/13/2021
Hi 1MaryRuble - please don't feel foolish! We appreciate all of your input and participation in the Forum. Keep up the good work!
Forum - 11/15/2018
No add on authorization is required for a customer pay type repair. Authorization is required with warranty pay types only. Job card documentation must support the scenario.
Forum - 11/20/2018
Best practice: obtain and document as much information as possible from the customer - although in some cases, it may be quite limited. No authorization, just keep in mind that there is a $500 standard dealer empowerment limit for ZPTC/ZPTI transacti...
Forum - 11/27/2018
Thank you for referencing the other document. I keep the one I noted, printed out and on my desk, for quick reference. I once tried to print bulletins, in a binder, but they update or disappear too much.
Forum - 11/28/2018
... They document a general complaint, the VIN, and mileage. Sometimes I'm left to figure out what the part is. I just use that information to code a claim and submit it....
Forum - 11/28/2018
I have seen a few bulletins related to something like that. I just did one today on another car. I don't see anything on a quick search for that vehicle. Did you ask the tech if he used a TSB or something?
R-1234yf - 10/19/2018
... on the printout? I've been calculating the amount charged - the amount recovered and then doing the conversion. But now I see that it shows "Difference" on the printout. It's the same thing that I calculated. Can we use the difference...
Forum - 11/16/2018
What I meant is there is no limit to the labor "time" for use of a same day loaner to my knowledge. You can't get $42.00 but you can do a $21.00 same day loaner using the CTP program. I have used them on regular warranty claims as low as .3 I can't tell...
Transportation Claim - 11/19/2018
... I am wondering if those parts need to actually be billed out on the ro and that only the labor would go on the sublet line?...
Forum - 11/30/2018
That is an awesome change to policy! We used to have to document, reason, date, shuttle out and back times, and who the shuttle driver was. So glad this has changed! We have an op code for it as well...glad to know that is all we ne...
Flush Codes: Global Message GCUS-9-6971 - 11/30/2018
In case you didn't catch Global Message GCUS-9-6971, released on 11.30.2018!Job cards dated and/or submitted on or after December 1, 2018, will no longer require a transmission flush code. Technicians should continue to document the TransFlow code...
Shuttle Service? - 11/30/2018
I was just reading the Dec 2018 newletter about Shuttle Service. I was disappointed to not see the documentation requirements for warranty when a shuttle is provided. Can anyone tell me?
Claim Adjustments - 12/04/2018
... making a claim adjustment where the claim gets debited and then credited with the correct amount does this in any way affect our warranty ranking numbers? It doesn't by any chance look at this claim twice there by affecting the labor op frequency?Is...
Forum - 11/29/2018
... they had to pay for it on job card ** at ** miles, contact with CAC, case number, and what is being done to resolve the issue....
Forum - 08/21/2018
I would like to know how much everyone makes per hour? Or is it just he percentage. I am in Duluth, MN and wondering if I am in the correct amount per hour. I also see the manager in service not knowing anything and I am always...
... review and if any changes need to be done for warranty processing I do it then. Tell me how your process is, does it work or could there be a better way of the repair orders flowing............ hopefully this makes sense......
Forum - 07/30/2021
... However I have had alot of problems with these programming codes as have the Techs. We don't have the greatest internet speed and sometimes it locks up or drops out during programming and it always takes more than .3 to program a module....
Forum - 06/14/2021
I enforce this policy: All SPS programming codes and serial numbers required for recalls or service procedures must be documented in the correction field. Forget this nonsense of "on the job card" being interpreted as handwritten, if it says it goes on...
Forum - 06/14/2021
One line, 1 claim, SERIOUSLY good notes, TAC case # and all SI documents used to support claim. Its not as bad as it seems, I have had that situation come up before...
Forum - 06/15/2021
... screenshot of the successful programming code from all my techs for any programming. When I don't get it, I go back to that tech and make them get it for me. I also require that they enter the code into their correction notes, but those are...
Forum - 04/30/2021
... full 3.4 hours? I just want to audit proof these job cards with correct time punches. Thanks for your responses....
N212327320 - 05/03/2021
i havent heard of this yet. tech programmed tcm under n212327320 but rejected as was done "OTA".The viss attached did show status: open-ota in progress. ? Is this new I havent read yet ?
Forum - 05/05/2021
... off the appt reason and didn't double check status on IVH. I did not attempt to submit, but it would be nice to know if we should at least verify programming success......
FREE FIRST MAINTENANCE VISIT PRICES - 05/12/2021
Has GM increased the $35.00 oil change yet? We are writing off large differences on oil changes. The one I'm doing now we are writing off $24.91 to get the price to $35.00
Forum - 05/12/2021
I totally missed that it was oil dye. Feel like a fool. Lesson learned to slow down just a little...
Forum - 05/13/2021
Hi 1MaryRuble - please don't feel foolish! We appreciate all of your input and participation in the Forum. Keep up the good work!
Forum - 11/15/2018
No add on authorization is required for a customer pay type repair. Authorization is required with warranty pay types only. Job card documentation must support the scenario.
Forum - 11/20/2018
Best practice: obtain and document as much information as possible from the customer - although in some cases, it may be quite limited. No authorization, just keep in mind that there is a $500 standard dealer empowerment limit for ZPTC/ZPTI transacti...
Forum - 11/27/2018
Thank you for referencing the other document. I keep the one I noted, printed out and on my desk, for quick reference. I once tried to print bulletins, in a binder, but they update or disappear too much.
Forum - 11/28/2018
... They document a general complaint, the VIN, and mileage. Sometimes I'm left to figure out what the part is. I just use that information to code a claim and submit it....
Forum - 11/28/2018
I have seen a few bulletins related to something like that. I just did one today on another car. I don't see anything on a quick search for that vehicle. Did you ask the tech if he used a TSB or something?
R-1234yf - 10/19/2018
... on the printout? I've been calculating the amount charged - the amount recovered and then doing the conversion. But now I see that it shows "Difference" on the printout. It's the same thing that I calculated. Can we use the difference...
Forum - 11/16/2018
What I meant is there is no limit to the labor "time" for use of a same day loaner to my knowledge. You can't get $42.00 but you can do a $21.00 same day loaner using the CTP program. I have used them on regular warranty claims as low as .3 I can't tell...
Transportation Claim - 11/19/2018
... I am wondering if those parts need to actually be billed out on the ro and that only the labor would go on the sublet line?...
Forum - 11/30/2018
That is an awesome change to policy! We used to have to document, reason, date, shuttle out and back times, and who the shuttle driver was. So glad this has changed! We have an op code for it as well...glad to know that is all we ne...
Flush Codes: Global Message GCUS-9-6971 - 11/30/2018
In case you didn't catch Global Message GCUS-9-6971, released on 11.30.2018!Job cards dated and/or submitted on or after December 1, 2018, will no longer require a transmission flush code. Technicians should continue to document the TransFlow code...
Shuttle Service? - 11/30/2018
I was just reading the Dec 2018 newletter about Shuttle Service. I was disappointed to not see the documentation requirements for warranty when a shuttle is provided. Can anyone tell me?
Claim Adjustments - 12/04/2018
... making a claim adjustment where the claim gets debited and then credited with the correct amount does this in any way affect our warranty ranking numbers? It doesn't by any chance look at this claim twice there by affecting the labor op frequency?Is...
Forum - 11/29/2018
... they had to pay for it on job card ** at ** miles, contact with CAC, case number, and what is being done to resolve the issue....
Forum - 08/21/2018
I would like to know how much everyone makes per hour? Or is it just he percentage. I am in Duluth, MN and wondering if I am in the correct amount per hour. I also see the manager in service not knowing anything and I am always...
CPO POWERTRAIN COVERAGE - 09/10/2018
... vehicle is beyond the limited CPO warranty and only has CPO Powertrain warranty left. So if you use the only tool they have to check for restricted ops and it doesn't come up, does it matter that the part to be replaced was never a powertrain covered...
Forum - 09/10/2018
So we've done a claim trying to get some time for road forcing the tires. The claim rejected that the .3 OLH was excessive for the labor operation. I included the .3 in the OLH of the pre-authorization. I'm guessing we can submit for...
Forum - 09/12/2018
... an individual but I have accepted a job that I don't need to use all my talents for so I believe what we negotiated is fair. Thank you all for your input. Good luck to all of you! As an update, he backed out of the 1% on total submissions and...
Forum - 08/21/2018
... system is designed to not accept a dollar amount since the labop is for an exchange. I too would contact the ESC and explain the situation to get a credit and new invoice. The original job card however, should not have been left open since...
Forum - 08/13/2018
... they have determined the failure, punch off BOTH diag punches and begin their repair punch. The downside is, not everything has diag time, so they may have put an hour in it, they will not get paid for. I have one tech, that gives me a seperate punch,...
Forum - 08/24/2018
... the time that he finished the repair the LTG had changed. I argued the point, but, was shot down. It goes by the open date only....
Forum - 10/01/2018
It has been a while since I used Reynolds, but in CDK you just stop on the authorization screen and set it for "GM authorization" and there I put my notes in. CDK has a feature that lets you scan but I learned the trick above from Chris with JL Warranty....
Forum - 08/28/2018
Are you submitting through a DMS or through Global? I know with our DMS the field for the Flush Code pops up when you put the labor operation. I think the field is there on Global, but it doesn't have the * for it being required.
Cause Codes and Technicians - 10/01/2018
... code. I'm having to go to the Service Manager for some of them anyway and thought maybe this would cut out some of the back and forth....
Forum - 10/12/2018
Any idea why they couldn't program it? If your service department was able to program it, it sounds as if the part was not the problem, but the repair facility was not doing it correctly. This sounds like customer pay to me.
Forum - 10/17/2018
... the customer complaint. I don't think there is a hard and fast rule but I have worked places where you write everything up as warranty (under 3/36) then if it isn't covered change it to COD. There are no authorizations required to change it FROM warranty...
Forum - 10/17/2018
The only reason not to document the proper mileage at time of write up is a dead battery. Apart from that the ONLY issue is LAZINESS. Someone needs to enforce it. It could cause serious issues in an audit type situation if you ask me.
Forum - 01/10/2019
... Management has a main screen before I click submit claims and I have access to the settings. If you don't see something like that right away, Reynolds might have to update it. I am not 100% though since each provider is different. Maybe try giving their...
Forum - 01/10/2019
My techs are documenting it too, but the labor op dependency is not popping up in DMS. I am sending them thru to Global, rejecting of course, then entering the claim code in there, with a comment that the DMS system is not giving my dependency box. ...
Forum - 01/11/2019
What we don't understand how does Brake Pads-One Time Free Replacement with no Labor be a Add On. GM paying only for the Brake pad kit?
Forum - 01/11/2019
Oh and PS, in my DMS you cannot enter more than one programming code because they are too long. They get the programming code only from me and the setup numbers are documented in the story. Another shortsighted screw up on their part.
CAC & PET article in January 2019 WarrantyNews? - 12/21/2018
... open a new job card for the reimbursement with documentation supporting the case."My question is, what then? What would you do once you have all of that? How would you submit it to GM?...
Forum - 01/02/2019
We have over 30 in pending from November to December. It is frustrating, but I am sure they are doing the best they can with everything they have to do.
Forum - 12/20/2018
I had to email 3 days ago our rep for one claim from back on 11-29. I don't know, but our pendings have built up to and are just now getting looked at. Some are by our rep, and some are by someone else.
Determining a Pyramid Repair - 12/20/2018
Our November analysis had pyramid repairs showing on it. Is there a report that tells you which repair(s) they would be referring? I thought I had figured out which one it would be, but I can't figure out how it would be considered pyramding...
Merry Christmas - 12/11/2018
Merry Christmas to all the fine J & L warranty staff. Thank you for all the great information that you keep giving us all year long. don't know what i'd do without you!
Panel replacement - 02/14/2019
I am replacing a bed side panel for corrosion (rust through) on a 2012 Silverado. The labor op is 0570712 but it does not specifically list a paint code. Labor op 1443574 is for this panel full refinish and the paint code is GW. ...
Panel replacement - 02/14/2019
I am replacing a bed side panel for corrosion (rust through) on a 2012 Silverado. The labor op is 0570712 but it does not specifically list a paint code. Labor op 1443574 is for this panel full refinish and the paint code is GW. ...
Forum - 02/06/2019
You could look at the delivery information, which would tell you the original dealer that received the unit and their location. Most Canadian vehicle, are measured by KM vs MI, in applicable warranties. Now, that is not to say that it hasn't made its...
TINT ON REPLACED WINDOW - 02/04/2019
I should know this but it's been so long since we had a window replacement. Customer came in with scratched glass on a side door window. Tech couldn't find any cause so we are replacing it under warranty, possibly customer enthusiasm. We, the dealer,...
... vehicle is beyond the limited CPO warranty and only has CPO Powertrain warranty left. So if you use the only tool they have to check for restricted ops and it doesn't come up, does it matter that the part to be replaced was never a powertrain covered...
Forum - 09/10/2018
So we've done a claim trying to get some time for road forcing the tires. The claim rejected that the .3 OLH was excessive for the labor operation. I included the .3 in the OLH of the pre-authorization. I'm guessing we can submit for...
Forum - 09/12/2018
... an individual but I have accepted a job that I don't need to use all my talents for so I believe what we negotiated is fair. Thank you all for your input. Good luck to all of you! As an update, he backed out of the 1% on total submissions and...
Forum - 08/21/2018
... system is designed to not accept a dollar amount since the labop is for an exchange. I too would contact the ESC and explain the situation to get a credit and new invoice. The original job card however, should not have been left open since...
Forum - 08/13/2018
... they have determined the failure, punch off BOTH diag punches and begin their repair punch. The downside is, not everything has diag time, so they may have put an hour in it, they will not get paid for. I have one tech, that gives me a seperate punch,...
Forum - 08/24/2018
... the time that he finished the repair the LTG had changed. I argued the point, but, was shot down. It goes by the open date only....
Forum - 10/01/2018
It has been a while since I used Reynolds, but in CDK you just stop on the authorization screen and set it for "GM authorization" and there I put my notes in. CDK has a feature that lets you scan but I learned the trick above from Chris with JL Warranty....
Forum - 08/28/2018
Are you submitting through a DMS or through Global? I know with our DMS the field for the Flush Code pops up when you put the labor operation. I think the field is there on Global, but it doesn't have the * for it being required.
Cause Codes and Technicians - 10/01/2018
... code. I'm having to go to the Service Manager for some of them anyway and thought maybe this would cut out some of the back and forth....
Forum - 10/12/2018
Any idea why they couldn't program it? If your service department was able to program it, it sounds as if the part was not the problem, but the repair facility was not doing it correctly. This sounds like customer pay to me.
Forum - 10/17/2018
... the customer complaint. I don't think there is a hard and fast rule but I have worked places where you write everything up as warranty (under 3/36) then if it isn't covered change it to COD. There are no authorizations required to change it FROM warranty...
Forum - 10/17/2018
The only reason not to document the proper mileage at time of write up is a dead battery. Apart from that the ONLY issue is LAZINESS. Someone needs to enforce it. It could cause serious issues in an audit type situation if you ask me.
Forum - 01/10/2019
... Management has a main screen before I click submit claims and I have access to the settings. If you don't see something like that right away, Reynolds might have to update it. I am not 100% though since each provider is different. Maybe try giving their...
Forum - 01/10/2019
My techs are documenting it too, but the labor op dependency is not popping up in DMS. I am sending them thru to Global, rejecting of course, then entering the claim code in there, with a comment that the DMS system is not giving my dependency box. ...
Forum - 01/11/2019
What we don't understand how does Brake Pads-One Time Free Replacement with no Labor be a Add On. GM paying only for the Brake pad kit?
Forum - 01/11/2019
Oh and PS, in my DMS you cannot enter more than one programming code because they are too long. They get the programming code only from me and the setup numbers are documented in the story. Another shortsighted screw up on their part.
CAC & PET article in January 2019 WarrantyNews? - 12/21/2018
... open a new job card for the reimbursement with documentation supporting the case."My question is, what then? What would you do once you have all of that? How would you submit it to GM?...
Forum - 01/02/2019
We have over 30 in pending from November to December. It is frustrating, but I am sure they are doing the best they can with everything they have to do.
Forum - 12/20/2018
I had to email 3 days ago our rep for one claim from back on 11-29. I don't know, but our pendings have built up to and are just now getting looked at. Some are by our rep, and some are by someone else.
Determining a Pyramid Repair - 12/20/2018
Our November analysis had pyramid repairs showing on it. Is there a report that tells you which repair(s) they would be referring? I thought I had figured out which one it would be, but I can't figure out how it would be considered pyramding...
Merry Christmas - 12/11/2018
Merry Christmas to all the fine J & L warranty staff. Thank you for all the great information that you keep giving us all year long. don't know what i'd do without you!
Panel replacement - 02/14/2019
I am replacing a bed side panel for corrosion (rust through) on a 2012 Silverado. The labor op is 0570712 but it does not specifically list a paint code. Labor op 1443574 is for this panel full refinish and the paint code is GW. ...
Panel replacement - 02/14/2019
I am replacing a bed side panel for corrosion (rust through) on a 2012 Silverado. The labor op is 0570712 but it does not specifically list a paint code. Labor op 1443574 is for this panel full refinish and the paint code is GW. ...
Forum - 02/06/2019
You could look at the delivery information, which would tell you the original dealer that received the unit and their location. Most Canadian vehicle, are measured by KM vs MI, in applicable warranties. Now, that is not to say that it hasn't made its...
TINT ON REPLACED WINDOW - 02/04/2019
I should know this but it's been so long since we had a window replacement. Customer came in with scratched glass on a side door window. Tech couldn't find any cause so we are replacing it under warranty, possibly customer enthusiasm. We, the dealer,...
Forum - 01/31/2019
I would say the time frame is over the course of 13 months. We don't have very many of them come in anymore, but the ones I remember all had 2 charged out.
Forum - 01/29/2019
tvice: I am assuming you are inquiring about other labor hours to address the consequential damage? The OLH time should not exceed the standard base time allowed for the module replacement. Separate on/off time documentation for the consequential damage...
Forum - 01/28/2019
I could be wrong, but it doesn't sound like it's covered. Wiring repairs are b-b, correct? So, any subsequent failures would not be covered. Also, I have never had any luck with a wiring repair being on 1 punch...
Forum - 05/17/2018
... to fold the top of the RO over and scan so it shows on the back of the paper. It will be upside down, but it "proves" that those authorizations or explanations belong to that repair. We were also instructed to include the RO hard copy in any pictures...
Forum - 05/31/2018
Recommend documentation of the unique situation on the CAM-02 form as well as on the job card supporting why the recall cannot be performed. While the CAM-02 does not close the recall it supports that either the recall cannot be completed or the owner...
Forum - 05/31/2018
I was always under the impression that with a management explanation a reprint could be used. dledingham, did your paperwork have such documentation or were they simply reprints?
Forum - 07/09/2018
I have DealerTrack as well. Same answer I have received about attachments. I have to attach after downloading to Global. Typical DealerTrack. All in all I like it but the customer service sucks.
Courtesy Transportation - 05/24/2018
So has anyone seen the new document ,07-00-89-037n for courtesy transportation dated 5/10/2018. I may have read this wrong but it is stating that effective 10-1-2018 only 2017-2019 model year vehicles will be eligible for rental. How can gm change the...
SUNROOF/SUNSHADE REINITIALIZE - 05/25/2018
... all the way. The tech said that he performed a sunroof/sunshade initialization/teach procedure. Does anyone know how to code this? I've looked for bulletins but only found ones to replace the harness or to replace the module. It talks about doing this...
RECALL 18159 FLOOR PLAN REIMBURSEMENT - 05/30/2018
... today (20 days later) so the reimbursement should be 20 x $3.32 equalling $66.40. Am I doing something wrong or is it possible that since the recall is still relatively new they haven't gotten the system set up for floor plan yet?...
Forum - 05/17/2018
... I've gotten so much misinformation from them I find it intolerable. If I talk to them and then double check with my WSC she gets really agitated....
Forum - 05/14/2018
One more question regarding Smart care 2. I have a claim for a diesel - does it include def top off? $50 doesnt enven cover the maintenance amnd to top off fluid, that will be way more than $50
Not Warrantable - 05/15/2018
... the issue to formCorrection - Recharged A/C system to proper factory spec. Solved concern. I don't feel like this is warranty and there is also a Dye Kit charged out to parts line. I have no idea why this was put under warranty, but I wanna know...
Forum - 07/31/2018
I have access to the TAC cases, which is very handy as I make copies and attach to job card, also some stories I get from tech's doesn't match the story exactly.
Forum - 08/03/2018
My initial thought would be to resubmit with better (more) comments supporting the expense for both the sublet and the repair. If reducing either the sublet total or the labor total for overlap - provide that documentation as well.
Forum - 08/13/2018
... get to claim .2 ea for the reamining on each bank, if that is the "both banks" op. So, a 8cyl, you would claim the .2x6=1.2 add time...
Forum - 07/24/2018
I don't see that the labor operation within the 2018 Malibu LTG allows additional time for an alignment. If an alignment is necessary with the performance of the repair, may consider submitting a Labor Time Request for Review Form (found within...
PDI LPO RIA and RIB Labor Reduction - 07/16/2018
... '18 Traverse's and '18 Acadia's? We used to get .1 for each, but the last couple that I've done rejected for labor excessive for labor operation. I reduced claim by .1 and it went throught with no problem. Has a message been issued...
Forum - 07/17/2018
... was performed. In regards to the PET - if there is a calculated customer participation amount and you wish to deviate, DMA pre approval is necessary (which at this point would be after the fact - non compliant). ...
Added On Lines-Front of Job Card clarification? - 03/16/2018
... Lines and it seems to emphasize the an Added Line must be added to the "Front of the Job Card"...what doe"The Front of the Job Card" mean? If I have the Original Job card, which my Manager signs his approval. Then I have the Customer...
Forum - 03/07/2018
How can we verify if a component falls under this program? The generic statement of "night vision cameras" doesn't specifiy exact part numbers or group numbers. Is there a place to check?
Forum - 02/23/2018
... When they get upset, you can explain that if you cannot get the claim paid because THEY didn't do what is REQUIRED, they don't get paid. Simple and brutal at the same time. ...
Botched Repairs - 03/05/2018
A customer brought us his 2016 Camaro (still in B2B) with a couple of concerns that would normally be covered under warranty. However, he had a major engine repair performed at another dealer in another state in January, and the technician there...
Unable to Program Labor Op - 03/21/2018
HiI was just wondering what everyone is doing when they have a claim where the tech tried to program a module but was unable to program it due it no communication and recommends replacing it. The part has been ordered. Is there a labor op I can...
New Warranty Administration Resource Center! - 03/26/2018
... Policies and Procedures has been updated into a brand new resource center for warranty! I would suggest checking it out because there is a lot of helpful material in it as well as a 1 page Authorization matrix!...
I would say the time frame is over the course of 13 months. We don't have very many of them come in anymore, but the ones I remember all had 2 charged out.
Forum - 01/29/2019
tvice: I am assuming you are inquiring about other labor hours to address the consequential damage? The OLH time should not exceed the standard base time allowed for the module replacement. Separate on/off time documentation for the consequential damage...
Forum - 01/28/2019
I could be wrong, but it doesn't sound like it's covered. Wiring repairs are b-b, correct? So, any subsequent failures would not be covered. Also, I have never had any luck with a wiring repair being on 1 punch...
Forum - 05/17/2018
... to fold the top of the RO over and scan so it shows on the back of the paper. It will be upside down, but it "proves" that those authorizations or explanations belong to that repair. We were also instructed to include the RO hard copy in any pictures...
Forum - 05/31/2018
Recommend documentation of the unique situation on the CAM-02 form as well as on the job card supporting why the recall cannot be performed. While the CAM-02 does not close the recall it supports that either the recall cannot be completed or the owner...
Forum - 05/31/2018
I was always under the impression that with a management explanation a reprint could be used. dledingham, did your paperwork have such documentation or were they simply reprints?
Forum - 07/09/2018
I have DealerTrack as well. Same answer I have received about attachments. I have to attach after downloading to Global. Typical DealerTrack. All in all I like it but the customer service sucks.
Courtesy Transportation - 05/24/2018
So has anyone seen the new document ,07-00-89-037n for courtesy transportation dated 5/10/2018. I may have read this wrong but it is stating that effective 10-1-2018 only 2017-2019 model year vehicles will be eligible for rental. How can gm change the...
SUNROOF/SUNSHADE REINITIALIZE - 05/25/2018
... all the way. The tech said that he performed a sunroof/sunshade initialization/teach procedure. Does anyone know how to code this? I've looked for bulletins but only found ones to replace the harness or to replace the module. It talks about doing this...
RECALL 18159 FLOOR PLAN REIMBURSEMENT - 05/30/2018
... today (20 days later) so the reimbursement should be 20 x $3.32 equalling $66.40. Am I doing something wrong or is it possible that since the recall is still relatively new they haven't gotten the system set up for floor plan yet?...
Forum - 05/17/2018
... I've gotten so much misinformation from them I find it intolerable. If I talk to them and then double check with my WSC she gets really agitated....
Forum - 05/14/2018
One more question regarding Smart care 2. I have a claim for a diesel - does it include def top off? $50 doesnt enven cover the maintenance amnd to top off fluid, that will be way more than $50
Not Warrantable - 05/15/2018
... the issue to formCorrection - Recharged A/C system to proper factory spec. Solved concern. I don't feel like this is warranty and there is also a Dye Kit charged out to parts line. I have no idea why this was put under warranty, but I wanna know...
Forum - 07/31/2018
I have access to the TAC cases, which is very handy as I make copies and attach to job card, also some stories I get from tech's doesn't match the story exactly.
Forum - 08/03/2018
My initial thought would be to resubmit with better (more) comments supporting the expense for both the sublet and the repair. If reducing either the sublet total or the labor total for overlap - provide that documentation as well.
Forum - 08/13/2018
... get to claim .2 ea for the reamining on each bank, if that is the "both banks" op. So, a 8cyl, you would claim the .2x6=1.2 add time...
Forum - 07/24/2018
I don't see that the labor operation within the 2018 Malibu LTG allows additional time for an alignment. If an alignment is necessary with the performance of the repair, may consider submitting a Labor Time Request for Review Form (found within...
PDI LPO RIA and RIB Labor Reduction - 07/16/2018
... '18 Traverse's and '18 Acadia's? We used to get .1 for each, but the last couple that I've done rejected for labor excessive for labor operation. I reduced claim by .1 and it went throught with no problem. Has a message been issued...
Forum - 07/17/2018
... was performed. In regards to the PET - if there is a calculated customer participation amount and you wish to deviate, DMA pre approval is necessary (which at this point would be after the fact - non compliant). ...
Added On Lines-Front of Job Card clarification? - 03/16/2018
... Lines and it seems to emphasize the an Added Line must be added to the "Front of the Job Card"...what doe"The Front of the Job Card" mean? If I have the Original Job card, which my Manager signs his approval. Then I have the Customer...
Forum - 03/07/2018
How can we verify if a component falls under this program? The generic statement of "night vision cameras" doesn't specifiy exact part numbers or group numbers. Is there a place to check?
Forum - 02/23/2018
... When they get upset, you can explain that if you cannot get the claim paid because THEY didn't do what is REQUIRED, they don't get paid. Simple and brutal at the same time. ...
Botched Repairs - 03/05/2018
A customer brought us his 2016 Camaro (still in B2B) with a couple of concerns that would normally be covered under warranty. However, he had a major engine repair performed at another dealer in another state in January, and the technician there...
Unable to Program Labor Op - 03/21/2018
HiI was just wondering what everyone is doing when they have a claim where the tech tried to program a module but was unable to program it due it no communication and recommends replacing it. The part has been ordered. Is there a labor op I can...
New Warranty Administration Resource Center! - 03/26/2018
... Policies and Procedures has been updated into a brand new resource center for warranty! I would suggest checking it out because there is a lot of helpful material in it as well as a 1 page Authorization matrix!...
New Warranty Administration Resource Center! - 03/26/2018
... Policies and Procedures has been updated into a brand new resource center for warranty! I would suggest checking it out because there is a lot of helpful material in it as well as a 1 page Authorization matrix! There is also a training tab that links...
PQC contact center required to call prior to assembly replacement? - 03/26/2018
... I go into my "Item Not Allowed" and go all the way to the right and those dates are expired then I don't need to call PQC prior, correct?...
Forum - 03/27/2018
... the motor and fan if it is not the correct design and then make no provision in the parts list for doing exactly that. Which happily leaves me with the requirement of H-routing a stupid recall for following the published instructions....
Forum - 04/24/2018
... and deciding that he didn't believe that he should have to pay anything since other wear items don't include it. My general manager reimbursed him his proration amount and the service department got stuck with the tab for it. Won't happe...
New Warranty Administation Resource Center App in Global Connect? - 04/03/2018
... Link to "2001-2018 Warranty At A Glance v6". When I click on this link it doesn't bring anything up, just a Excel log in screen for Global Connect which I can't log in to. Anyone else having this issue, or have a tip on how I can...
Forum - 04/03/2018
... rules are and how often rules change, I bet it's hard for the DMA's to always know what does and doesn't qualify under Courtesy Tranportation rules. You have to have a very good explaination from Manager and DMA to make an exception...
Forum - 04/25/2018
... from Outlook and have them write notes for each event. Any event that takes place I like to have documented to show why the vehicle was down. I wish I had some "good examples" but mediocre is the best I could do and I'd have to do some digging to find...
Forum - 04/25/2018
These are tricky. The container is a 4.5 KG container, or 4500 grams. You have to get the difference between the recovered amount and charged amount, then divide by 10 as they pay per 10 grams used. Qty of 1=10grams. Your quantity...
Forum - 04/25/2018
How does "Hybrid" coverage show on the VISS / How is it listed ??? because I have a claim at this moment on a 2016 Chevrolet Volt - 1G1RC6S57GU132078 that my advisor states the LOP#8460670 which shows coverage code H should be covered but I dont see...
Added operation lines on a PDI (Prep)? - 04/26/2018
Would anyone know what the authorization requirements would be for an added operation on a PDI? Of course I can't find anything in P&P to help me. I have a prep vehicle that while the tech was test driving the new vehicle, there was an...
Forum - 05/02/2018
That is what I was talking about, however the matrix GM put out for the new policy does not clarify and makes it appear as though the warranty stops at the expiration of the base warranty. I don't have one of these but was seeking clarification in ca...
ZPTC or ZPTI - 04/04/2019
... labor is included. You usually are not allowed to get labor on a ZPTC. Even though I would love for it to be a ZPTC so it doesn't count in our CPVS, should it be a ZPTI? Also,will there be an issue with the purchase invoice showing...
Forum - 04/04/2019
Never feel bad for asking questions. I have been doing this for for 28 years and learn something new every day and make mistakes every day. We are all human. Even though the PDI's are suppose to be auto paid i have ran into the same problem.
Service Agent Installed vs Over the Counter submission - 04/17/2019
... Warranty Administrators (I'm 4yrs into my career). I would love to see a video explaining what these are and why we do them, what the differences are, what documentation is needed, and how to submit them to GM. Visual examples are a must! Format:...
Requesting payment for PDI - 04/04/2019
... like to complete the PDI's until we are paid.How to I submit a claim to get paid? LOLThank you in advance...
Forum - 04/03/2019
... the same thing happen. The only thing I can think is to make the pages fit within the window of your screen and using the "Snipping Tool" located on your computer if you are running the newer version of windows. Then you mark the area you want and it...
Forum - 03/26/2019
Recall opcodes are one and done. I'm still a little gray on what is 12 and what is 24 so I am interested in what others say. You can't do the recall again but if the part fails you can do a ZPTI using the regular operation code. Some special coverages...
Forum - 03/27/2019
... pictures of the concern. So it would be best to advise getting in touch with the PRA team and see what they would say. If they authorize it after the fact, a code will be emailed to the service manager/person who submits the request, which then can be...
R-1234YF - 05/03/2019
How can i find out whether the vehicle i'm looking up has R-1234YF? If none was needed and therefore not billed out and the Tech doesn't inform, how do you know? Regarding warranty submissions for GMThanks for your time
Working Capital - 05/06/2019
... op code 9800025 (recall A182202370) for stop sale vehicles as a ZSET transaction type with 0 dollar amount for enrollment. Do we get paid after the recall is released to complete or where do we go from here?...
Forum - 04/25/2019
The vehicle should be inspected by dealership personnel with the damage documented on the Delivery Receipt/ePOD or if delivered after hours, note damage on the Letter of Notification which must be sent to the carrier the next business day after ...
Customer reimbursement - 05/22/2019
... of claim. Customer came in for a repair, and we charged them $$$ for diag. etc. Fixed what we thought was wrong.Since then they went elsewhere and got it repaired again with supposedly the correct repair.We are now reimbursing the customer...
Forum - 05/13/2019
Refer to Global Message GCUS-9-7345: Important Change to Working Capital Assistance Program (WCAP) Payment Method. A WCAP Terms and Conditions PDF document is included within the message with additional details on the program.
Forum - 03/08/2019
... all of that usually. Sometimes he asks for invoices on regular parts. My PM can generate them but don't ask me how. I can find the orders using the Parts Workbench but I only know how to print the page out of the massive order that shows the part that...
Forum - 03/08/2019
... has a customer reimbursement statement in the document but no operation code for it, my suggestion would be to submit feedback on the policy document and ask them to clarify. They are really good about responding if it is legit....
... Policies and Procedures has been updated into a brand new resource center for warranty! I would suggest checking it out because there is a lot of helpful material in it as well as a 1 page Authorization matrix! There is also a training tab that links...
PQC contact center required to call prior to assembly replacement? - 03/26/2018
... I go into my "Item Not Allowed" and go all the way to the right and those dates are expired then I don't need to call PQC prior, correct?...
Forum - 03/27/2018
... the motor and fan if it is not the correct design and then make no provision in the parts list for doing exactly that. Which happily leaves me with the requirement of H-routing a stupid recall for following the published instructions....
Forum - 04/24/2018
... and deciding that he didn't believe that he should have to pay anything since other wear items don't include it. My general manager reimbursed him his proration amount and the service department got stuck with the tab for it. Won't happe...
New Warranty Administation Resource Center App in Global Connect? - 04/03/2018
... Link to "2001-2018 Warranty At A Glance v6". When I click on this link it doesn't bring anything up, just a Excel log in screen for Global Connect which I can't log in to. Anyone else having this issue, or have a tip on how I can...
Forum - 04/03/2018
... rules are and how often rules change, I bet it's hard for the DMA's to always know what does and doesn't qualify under Courtesy Tranportation rules. You have to have a very good explaination from Manager and DMA to make an exception...
Forum - 04/25/2018
... from Outlook and have them write notes for each event. Any event that takes place I like to have documented to show why the vehicle was down. I wish I had some "good examples" but mediocre is the best I could do and I'd have to do some digging to find...
Forum - 04/25/2018
These are tricky. The container is a 4.5 KG container, or 4500 grams. You have to get the difference between the recovered amount and charged amount, then divide by 10 as they pay per 10 grams used. Qty of 1=10grams. Your quantity...
Forum - 04/25/2018
How does "Hybrid" coverage show on the VISS / How is it listed ??? because I have a claim at this moment on a 2016 Chevrolet Volt - 1G1RC6S57GU132078 that my advisor states the LOP#8460670 which shows coverage code H should be covered but I dont see...
Added operation lines on a PDI (Prep)? - 04/26/2018
Would anyone know what the authorization requirements would be for an added operation on a PDI? Of course I can't find anything in P&P to help me. I have a prep vehicle that while the tech was test driving the new vehicle, there was an...
Forum - 05/02/2018
That is what I was talking about, however the matrix GM put out for the new policy does not clarify and makes it appear as though the warranty stops at the expiration of the base warranty. I don't have one of these but was seeking clarification in ca...
ZPTC or ZPTI - 04/04/2019
... labor is included. You usually are not allowed to get labor on a ZPTC. Even though I would love for it to be a ZPTC so it doesn't count in our CPVS, should it be a ZPTI? Also,will there be an issue with the purchase invoice showing...
Forum - 04/04/2019
Never feel bad for asking questions. I have been doing this for for 28 years and learn something new every day and make mistakes every day. We are all human. Even though the PDI's are suppose to be auto paid i have ran into the same problem.
Service Agent Installed vs Over the Counter submission - 04/17/2019
... Warranty Administrators (I'm 4yrs into my career). I would love to see a video explaining what these are and why we do them, what the differences are, what documentation is needed, and how to submit them to GM. Visual examples are a must! Format:...
Requesting payment for PDI - 04/04/2019
... like to complete the PDI's until we are paid.How to I submit a claim to get paid? LOLThank you in advance...
Forum - 04/03/2019
... the same thing happen. The only thing I can think is to make the pages fit within the window of your screen and using the "Snipping Tool" located on your computer if you are running the newer version of windows. Then you mark the area you want and it...
Forum - 03/26/2019
Recall opcodes are one and done. I'm still a little gray on what is 12 and what is 24 so I am interested in what others say. You can't do the recall again but if the part fails you can do a ZPTI using the regular operation code. Some special coverages...
Forum - 03/27/2019
... pictures of the concern. So it would be best to advise getting in touch with the PRA team and see what they would say. If they authorize it after the fact, a code will be emailed to the service manager/person who submits the request, which then can be...
R-1234YF - 05/03/2019
How can i find out whether the vehicle i'm looking up has R-1234YF? If none was needed and therefore not billed out and the Tech doesn't inform, how do you know? Regarding warranty submissions for GMThanks for your time
Working Capital - 05/06/2019
... op code 9800025 (recall A182202370) for stop sale vehicles as a ZSET transaction type with 0 dollar amount for enrollment. Do we get paid after the recall is released to complete or where do we go from here?...
Forum - 04/25/2019
The vehicle should be inspected by dealership personnel with the damage documented on the Delivery Receipt/ePOD or if delivered after hours, note damage on the Letter of Notification which must be sent to the carrier the next business day after ...
Customer reimbursement - 05/22/2019
... of claim. Customer came in for a repair, and we charged them $$$ for diag. etc. Fixed what we thought was wrong.Since then they went elsewhere and got it repaired again with supposedly the correct repair.We are now reimbursing the customer...
Forum - 05/13/2019
Refer to Global Message GCUS-9-7345: Important Change to Working Capital Assistance Program (WCAP) Payment Method. A WCAP Terms and Conditions PDF document is included within the message with additional details on the program.
Forum - 03/08/2019
... all of that usually. Sometimes he asks for invoices on regular parts. My PM can generate them but don't ask me how. I can find the orders using the Parts Workbench but I only know how to print the page out of the massive order that shows the part that...
Forum - 03/08/2019
... has a customer reimbursement statement in the document but no operation code for it, my suggestion would be to submit feedback on the policy document and ask them to clarify. They are really good about responding if it is legit....
Forum - 02/22/2019
My question to you would be is it past 72,000 miles? Was it done after January 3rd this year? that may be why there is no reimbursement etc.
Forum - 03/18/2019
labor op for f door panel/blending all other would be olh and would have the sublet repair shop adjust their rate, if they want continued overflow business I imagine they'd be willing to negotiate the labor rate
Forum - 03/22/2019
I ran into this myself recently, the explanation I received is you can only process a reimbursement for a repair that was performed before the special coverage letter was released. Once the special coverage letter is released it will only be paid if ...
Forum - 03/15/2019
... Courtesy Transportation loans and rentals. So is that effectively saying there's no more $38 dollar rentals unless through one of the preferred rental agencies? ...
Forum - 03/15/2019
Hi rchaney - not sure there is a right or wrong way (I have been unable to locate a policy document or bulletin supporting this situation). As a best practice, I typically start with a more current MY LTG and work my way back, to locate the appropriate...
Forum - 03/13/2019
This PI states that you can claim diagnostic time related to the repair. I never said I wanted to claim an hour. Whether it is known or not there is a diagnostic process to follow published in the document and if the technician performs the steps required...
Forum - 03/08/2019
...
GM DBC Chat - 06/24/2019
So was just seeing if anyone had any information on what is going on with GM's DBC Chat? All last week it was telling me to check back during normal hours M-F 8A-8P Eastern Time (I'm at work from 8a-4p, so it was normal hours). I checked this...
Tech Write Up - 07/09/2019
... This was a very lengthy job...I am going to have to H-Route this claim as it has OLH. Do I need to have a reprint done of the job card and make the tech do his typed write up on the back of a reprint of the job card?Please help!...
Forum - 07/30/2019
... paint defects affected the majority of the outer body panels. The dealer was advised to thoroughly document the issue, include pictures, and submit with the complete body color/clear coat labor operation....
Transportation Delivery Receipt Access - 07/30/2019
Hi,Does anyone know how to update the email for who receives the delivery receipt from the transportation company? I know I have done this in the past, but I can't remember what I did.
Forum - 08/09/2019
According to the labor op you are using the diagnosis, reconditioning and other repairs should be submitted in OLH. OLH has to be documented by clock time when reconditioning begins and completed. Hope this helps.
Forum - 08/08/2019
If the technician if flagged the 1.0 variable diagnosis time you need to make sure his explanation is good enough to back up his clock time so you don't take a chance of being debited back if you are ever audited.
Forum - 08/12/2019
While this particular labor operation does not have an add for variable diagnostics; it does include a note that diagnosis, reconditioning, and other repair time is to be submitted in the OLH field. The time claimed in OLH must be supported...
Forum - 08/22/2019
If they don't reject, I would just move on. If they reject then stop and make further inquiries. I know it is hard to believe that GM would be inconsistent with instructions related to warranty submission... :lol:
Forum - 08/23/2019
... by all kinds of companies now that we've never been set up with. We've had to track down who the actually carrier was that made the delivery and then get our delivery receipt. Is there a listing somewhere that has the carriers website or...
Forum - 08/01/2019
Your warranty line is the only line that should have to have time stamps from the technicians along with good supporting documentation from them. The customer pay line does not have to have any time stamps since it was customer pay.
Forum - 07/10/2019
Refer to bullentin # 01-03-10-003R. This should help. I always try to make sure the tech has the TPC & the DOT # ready for me before i start. Hope this helps you.
Forum - 05/29/2019
Could it be a Misbuild situation? That may be another option to look into. I got a car in, years ago, with 3 painted door handles and 1 chrome! I used the misbuild option, as it was clearly not transportation damage
(NEW) Administrative Allowance Help Card - 05/29/2019
Certain components and/or services are eligible for an administrative allowance. Administrative Allowances are claimed in the Net/Administrative Allowance fi eld of the transaction.Download Card
Forum - 06/12/2019
Wow! that is the craziest service dept story I have heard yet! Glad it was stopped before any more damage was done. try to be nice and what do you get, right?
Forum - 06/14/2019
Ok thanks. The data chart 06-08-47-001 is confusing though because most the programming we're doing are recalls and none of those LOP's are on that chart. In that case, do we just look for the module and the first two digits should still ...
Forum - 06/13/2019
... for the "Programming" code or will it accept the "Programming - Setup" code? I don't know if you can answer that MaryRuble, but I'm just throwing it out there for anyone who may be able to answer. ...
How to get paid for Dye testing? - 06/19/2019
... us to check on his next oil change for the leak. We have Dye on the RO. Now, GM doesn't want Repair Orders left open to wait for this customer to come back, so do we just have to write off the dye on the current RO? ...
Forum - 06/19/2019
I believe, but could be wrong, that you claim it once the leak is identified as warrantable and perform the repair (referencing back to when dye was put in). That is what I have done with AC leak analysis time
My question to you would be is it past 72,000 miles? Was it done after January 3rd this year? that may be why there is no reimbursement etc.
Forum - 03/18/2019
labor op for f door panel/blending all other would be olh and would have the sublet repair shop adjust their rate, if they want continued overflow business I imagine they'd be willing to negotiate the labor rate
Forum - 03/22/2019
I ran into this myself recently, the explanation I received is you can only process a reimbursement for a repair that was performed before the special coverage letter was released. Once the special coverage letter is released it will only be paid if ...
Forum - 03/15/2019
... Courtesy Transportation loans and rentals. So is that effectively saying there's no more $38 dollar rentals unless through one of the preferred rental agencies? ...
Forum - 03/15/2019
Hi rchaney - not sure there is a right or wrong way (I have been unable to locate a policy document or bulletin supporting this situation). As a best practice, I typically start with a more current MY LTG and work my way back, to locate the appropriate...
Forum - 03/13/2019
This PI states that you can claim diagnostic time related to the repair. I never said I wanted to claim an hour. Whether it is known or not there is a diagnostic process to follow published in the document and if the technician performs the steps required...
Forum - 03/08/2019
...
GM DBC Chat - 06/24/2019
So was just seeing if anyone had any information on what is going on with GM's DBC Chat? All last week it was telling me to check back during normal hours M-F 8A-8P Eastern Time (I'm at work from 8a-4p, so it was normal hours). I checked this...
Tech Write Up - 07/09/2019
... This was a very lengthy job...I am going to have to H-Route this claim as it has OLH. Do I need to have a reprint done of the job card and make the tech do his typed write up on the back of a reprint of the job card?Please help!...
Forum - 07/30/2019
... paint defects affected the majority of the outer body panels. The dealer was advised to thoroughly document the issue, include pictures, and submit with the complete body color/clear coat labor operation....
Transportation Delivery Receipt Access - 07/30/2019
Hi,Does anyone know how to update the email for who receives the delivery receipt from the transportation company? I know I have done this in the past, but I can't remember what I did.
Forum - 08/09/2019
According to the labor op you are using the diagnosis, reconditioning and other repairs should be submitted in OLH. OLH has to be documented by clock time when reconditioning begins and completed. Hope this helps.
Forum - 08/08/2019
If the technician if flagged the 1.0 variable diagnosis time you need to make sure his explanation is good enough to back up his clock time so you don't take a chance of being debited back if you are ever audited.
Forum - 08/12/2019
While this particular labor operation does not have an add for variable diagnostics; it does include a note that diagnosis, reconditioning, and other repair time is to be submitted in the OLH field. The time claimed in OLH must be supported...
Forum - 08/22/2019
If they don't reject, I would just move on. If they reject then stop and make further inquiries. I know it is hard to believe that GM would be inconsistent with instructions related to warranty submission... :lol:
Forum - 08/23/2019
... by all kinds of companies now that we've never been set up with. We've had to track down who the actually carrier was that made the delivery and then get our delivery receipt. Is there a listing somewhere that has the carriers website or...
Forum - 08/01/2019
Your warranty line is the only line that should have to have time stamps from the technicians along with good supporting documentation from them. The customer pay line does not have to have any time stamps since it was customer pay.
Forum - 07/10/2019
Refer to bullentin # 01-03-10-003R. This should help. I always try to make sure the tech has the TPC & the DOT # ready for me before i start. Hope this helps you.
Forum - 05/29/2019
Could it be a Misbuild situation? That may be another option to look into. I got a car in, years ago, with 3 painted door handles and 1 chrome! I used the misbuild option, as it was clearly not transportation damage
(NEW) Administrative Allowance Help Card - 05/29/2019
Certain components and/or services are eligible for an administrative allowance. Administrative Allowances are claimed in the Net/Administrative Allowance fi eld of the transaction.Download Card
Forum - 06/12/2019
Wow! that is the craziest service dept story I have heard yet! Glad it was stopped before any more damage was done. try to be nice and what do you get, right?
Forum - 06/14/2019
Ok thanks. The data chart 06-08-47-001 is confusing though because most the programming we're doing are recalls and none of those LOP's are on that chart. In that case, do we just look for the module and the first two digits should still ...
Forum - 06/13/2019
... for the "Programming" code or will it accept the "Programming - Setup" code? I don't know if you can answer that MaryRuble, but I'm just throwing it out there for anyone who may be able to answer. ...
How to get paid for Dye testing? - 06/19/2019
... us to check on his next oil change for the leak. We have Dye on the RO. Now, GM doesn't want Repair Orders left open to wait for this customer to come back, so do we just have to write off the dye on the current RO? ...
Forum - 06/19/2019
I believe, but could be wrong, that you claim it once the leak is identified as warrantable and perform the repair (referencing back to when dye was put in). That is what I have done with AC leak analysis time
Forum - 06/20/2019
Is this corrected? When you get that error it is usually an issue with looking up the correct pay time. It might depend on a vheicle option. If you post the VIN one of us can double check it for you.
Forum - 09/27/2019
I don't think they realize the error in that bulletin. They use more the a-f & s in the wcc's. You are entering the programming in the dependency field and any others in the correction, right?
Forum - 09/13/2019
Good Morning, So if you are just replacing the Key Fob, what is the warranty on that? I was told to review Document #4258337 under what is not covered in the Maintenance - P&P. So Key Fob is it 12 months or Bumper/Bumper? Please advise....
labor op 8480578 bulletin 16-na-411 reprogramming TCM & ECM - 09/13/2019
I'm confused on whether this is covered by powertrain or not. I've had one pay at 56174 miles and I've done policy calculator on ones with 45671 miles.What is the correct way to do these....warranty or policy?
Forum - 09/16/2019
You get 60 days to get them submitted. After that you can H-route them with an explanation. I haven't had any that they refused but don't leave them sitting that long.
Forum - 09/16/2019
I've always been told the software coverage applies to the component coverage. GM's submission system disagrees with me from time to time. I have made that argument and gotten something paid but I don't have anything that I can give you to prove it.
Forum - 08/23/2019
Another good resource is right here on J&L. Go to the header page under news, search library, Then scroll down to transportation claims. Lot's of good information.
Forum - 08/28/2019
Hi there , First did the part number change ? check with your parts dept and verify. unless i have been doing it wrong the part numbers have to match unless it has superceded. Did you claim as a ZPTI trans type ?
Forum - 08/29/2019
Is there a secrect to making sure the codes documented are still on the delivery receipt when it's emailed? Our check-in girl has taken pictures of the device showing the damage codes, but when then delivery receipt is emailed they are not...
Forum - 12/09/2019
OUR LABOR RATE IS 128.98. IM NOT SURE WHAT THE NVD IS?? IVE ONLY BEEN DOIN THIS FOR A FEW MONTHS, AND I ALSO WASNT SURE IF I WAS USING THE CORRECT LABOR OB FOR THAT DAMAGE CODE
Forum - 12/03/2019
I stick to the diag listed, for batteries (as long as there is a supporting punch and notes), simply because they are verifying an issue and setting up GR8. After that, the machine is doing the rest...
Warranty $ List? Gm Global - 12/03/2019
... way of Global Connect to be able to see how many claims I have processed and more importantly the dollar amount collected on each transaction? And if not is there another route I can go to obtain that info? Need to be able to see how much money I have collected....
Forum - 10/16/2019
Without doing a great deal of research I'd probably look up the operation code for the module that he recalibrated. Use that as the closest labor operation, should pay straight time based on actual punch time and it should be less than module replace...
CUSTOMER REIMBURSEMENT - 10/16/2019
A customer came in back in July to have a repair done and now there is a Special Coverage for it. His vehicle is within the time parameters, he should be reimbursed. BUT....I have no clue how to do this and I am losing my mind trying to figure...
Forum - 10/16/2019
You can double check by using the Job Aid to run the part number for the bolts, then if it is listed under the opcode, I would do as you stated. Run time and use the base operation with OLH as required to extract the bolts/inserts.
Forum - 09/19/2019
Resubmit them in GWM. I had started a case Monday, for same issue, and it was on their end. I had attached documents, per my DBC chat, and when I submitted they paid. The dude at DBC had told me to see the bulletin, but I had already mulled it over enough...
Forum - 11/06/2019
Please refer to document 07-00-89-037N. if it is an overnight repair you may claim up to $38.00 per day. If it is a CTP vehicle you can claim up to $42.00 per day or $21.00 for same/partial day rentals. I hope this has been of some ...
Forum - 11/08/2019
... is treated like any other. Run as a ZPTC. Cut a check, put all the proper documentation on both the job card and the check, and put the full amount of reimbursement in NET ITEMS - CUSTOMER REIMBURSEMENT with the check number...
Forum - 11/08/2019
... shop presented their original paid invoice, the failed part, and all necessary information / documentation. A check was cut in the independant shop's name and all required information put onto the check and job card. Ran it as a ZPTC...
PET and Diagnostic Time - 11/09/2019
... claims that I didn't submit diagnosis, but it was for other reasons. No supporting time documentation. Write up didn't justify. Are we not supposed to have diagnosis time at all on a policy claim? If not, when the PET is...
Forum - 03/24/2020
... back for not having them. I need information to confirm they need to be completed. When you talk about money taken away, maybe someone will listen. Thank you...
Forum - 03/25/2020
... is correct and there are no errors then I 'h' route it and attach a copy of the SPS printout for documentation....
Forum - 03/23/2020
Your Policy Evalutaion Tool is supposed to be done after diagnosis and before repair. The radio would have been ordered as an exchange unit and only labor factored in the PET. Not sure you can go backwards on that now. Call your Warranty Specialist a...
Error Code 809: no master warranty found - 03/31/2020
I have parts warranty claim on an 2005 Silverado that I'm trying to submit but it was rejected for error code 809: no master warranty found. (can't be authorized must be corrected) Anyone know how to fix this?I double checked the vin and its correct,...
Forum - 04/01/2020
I am at a loss then. I'm sure you have already double checked that it wasn't a clerical error. Try reaching out to DBC and see what they say
Is this corrected? When you get that error it is usually an issue with looking up the correct pay time. It might depend on a vheicle option. If you post the VIN one of us can double check it for you.
Forum - 09/27/2019
I don't think they realize the error in that bulletin. They use more the a-f & s in the wcc's. You are entering the programming in the dependency field and any others in the correction, right?
Forum - 09/13/2019
Good Morning, So if you are just replacing the Key Fob, what is the warranty on that? I was told to review Document #4258337 under what is not covered in the Maintenance - P&P. So Key Fob is it 12 months or Bumper/Bumper? Please advise....
labor op 8480578 bulletin 16-na-411 reprogramming TCM & ECM - 09/13/2019
I'm confused on whether this is covered by powertrain or not. I've had one pay at 56174 miles and I've done policy calculator on ones with 45671 miles.What is the correct way to do these....warranty or policy?
Forum - 09/16/2019
You get 60 days to get them submitted. After that you can H-route them with an explanation. I haven't had any that they refused but don't leave them sitting that long.
Forum - 09/16/2019
I've always been told the software coverage applies to the component coverage. GM's submission system disagrees with me from time to time. I have made that argument and gotten something paid but I don't have anything that I can give you to prove it.
Forum - 08/23/2019
Another good resource is right here on J&L. Go to the header page under news, search library, Then scroll down to transportation claims. Lot's of good information.
Forum - 08/28/2019
Hi there , First did the part number change ? check with your parts dept and verify. unless i have been doing it wrong the part numbers have to match unless it has superceded. Did you claim as a ZPTI trans type ?
Forum - 08/29/2019
Is there a secrect to making sure the codes documented are still on the delivery receipt when it's emailed? Our check-in girl has taken pictures of the device showing the damage codes, but when then delivery receipt is emailed they are not...
Forum - 12/09/2019
OUR LABOR RATE IS 128.98. IM NOT SURE WHAT THE NVD IS?? IVE ONLY BEEN DOIN THIS FOR A FEW MONTHS, AND I ALSO WASNT SURE IF I WAS USING THE CORRECT LABOR OB FOR THAT DAMAGE CODE
Forum - 12/03/2019
I stick to the diag listed, for batteries (as long as there is a supporting punch and notes), simply because they are verifying an issue and setting up GR8. After that, the machine is doing the rest...
Warranty $ List? Gm Global - 12/03/2019
... way of Global Connect to be able to see how many claims I have processed and more importantly the dollar amount collected on each transaction? And if not is there another route I can go to obtain that info? Need to be able to see how much money I have collected....
Forum - 10/16/2019
Without doing a great deal of research I'd probably look up the operation code for the module that he recalibrated. Use that as the closest labor operation, should pay straight time based on actual punch time and it should be less than module replace...
CUSTOMER REIMBURSEMENT - 10/16/2019
A customer came in back in July to have a repair done and now there is a Special Coverage for it. His vehicle is within the time parameters, he should be reimbursed. BUT....I have no clue how to do this and I am losing my mind trying to figure...
Forum - 10/16/2019
You can double check by using the Job Aid to run the part number for the bolts, then if it is listed under the opcode, I would do as you stated. Run time and use the base operation with OLH as required to extract the bolts/inserts.
Forum - 09/19/2019
Resubmit them in GWM. I had started a case Monday, for same issue, and it was on their end. I had attached documents, per my DBC chat, and when I submitted they paid. The dude at DBC had told me to see the bulletin, but I had already mulled it over enough...
Forum - 11/06/2019
Please refer to document 07-00-89-037N. if it is an overnight repair you may claim up to $38.00 per day. If it is a CTP vehicle you can claim up to $42.00 per day or $21.00 for same/partial day rentals. I hope this has been of some ...
Forum - 11/08/2019
... is treated like any other. Run as a ZPTC. Cut a check, put all the proper documentation on both the job card and the check, and put the full amount of reimbursement in NET ITEMS - CUSTOMER REIMBURSEMENT with the check number...
Forum - 11/08/2019
... shop presented their original paid invoice, the failed part, and all necessary information / documentation. A check was cut in the independant shop's name and all required information put onto the check and job card. Ran it as a ZPTC...
PET and Diagnostic Time - 11/09/2019
... claims that I didn't submit diagnosis, but it was for other reasons. No supporting time documentation. Write up didn't justify. Are we not supposed to have diagnosis time at all on a policy claim? If not, when the PET is...
Forum - 03/24/2020
... back for not having them. I need information to confirm they need to be completed. When you talk about money taken away, maybe someone will listen. Thank you...
Forum - 03/25/2020
... is correct and there are no errors then I 'h' route it and attach a copy of the SPS printout for documentation....
Forum - 03/23/2020
Your Policy Evalutaion Tool is supposed to be done after diagnosis and before repair. The radio would have been ordered as an exchange unit and only labor factored in the PET. Not sure you can go backwards on that now. Call your Warranty Specialist a...
Error Code 809: no master warranty found - 03/31/2020
I have parts warranty claim on an 2005 Silverado that I'm trying to submit but it was rejected for error code 809: no master warranty found. (can't be authorized must be corrected) Anyone know how to fix this?I double checked the vin and its correct,...
Forum - 04/01/2020
I am at a loss then. I'm sure you have already double checked that it wasn't a clerical error. Try reaching out to DBC and see what they say
Forum - 04/02/2020
My claims have slowed down, as has our customer sales. To pass my free time, I am assisting the housekeeping staff in keeping our facility sanitzed.
Forum - 03/03/2020
... we diagnosed and ordered part, in the comment. We don't run a pet, if that is the circumstance. Would it be a good practice to scan the referenced jobcard and attach, in place of a pet?...
Forum - 03/11/2020
Look up the Authorization Matrix. I dont think SM auths closest labor op though. Unless I misunderstood the reason
GM REP VEHICLE ACCESSORIES - 02/14/2020
It's been YEARS since I've done any kind of claim on something like this. A GM rep had a pdi delivered to us for his personal use and we installed a tonneau cover on it. How in the world do I go about getting a claim paid for this? Is...
ENGINE CORE DAMAGED - 01/17/2020
... and i am to submit for it on my warranty claim. Is this right ? And if it is right, where do i put the amount ? in my 40 years of doing this I have never heard of this....
In-service Date? - 01/16/2020
... easily found on IVH. But then it doesn't tell us how or where to find it on the IVH. Would someone tell me please? ...
Forum - 01/16/2020
CPO Limited Coverage requires DMA approval for labor ops in that list, but my understanding is that DMA approval has to be before work is done. Please let me know if my info is incorrect.
Forum - 01/17/2020
Yeah you just have to submit it with a rollback authorization. I would be careful about documentation. Make sure you identify when the error took place and use language that you verified the current correct mileage.
Programming/Setup code list - 01/08/2020
So dumb question, I know I know no question is dumb.Was told by a couple of my techs that they don't always get a "setup" code. Is there a list that says certain labor ops should have a setup code?
Forum - 01/15/2020
You are correct, Mark. I have done a few of these in the past and had a little cheatsheet on it because I could not remember to select policy which was required to make the claims go thru.
Forum - 12/16/2019
... to labor operation, pick up box replace, with parts and labor for the tonneau cover claimed. Documentation supported the request. After review by the WSC the transaction was accepted for payment....
Forum - 12/19/2019
That's the thing, it doesn't show as a powertrain covered item. My GM Warranty Manager even agreed that it's not covered by powertrain. The catalytic converter is only covered by emissions and diesel limited warranty.
Re: GMIN NUMBERS - 07/21/2015
Not sure as I don't do the dealership set up, but when I moved from one dealer to another, they tried to use my social security #. Unfortunately, it didn't work and they made me a new number. I had to call DBC to get them to blend the two numbers together...
NEW GLOBAL - 07/16/2015
... the new site! Also, the only manual they have is the P/P. Both people I spoke to are not getting what I'm saying. Right now, when you click on P/P you are at the GM dealerships polices, procedures and guides. There are no guides on the new site. So...
GMIN NUMBERS - 07/17/2015
... service advisor who had previously worked at a different GM dealer and therefore had a GMIN. He does not know it and no one seems to be able to obtain it, does anyone know how to get hold of someone's GMIN? We've called the help desk and his previous...
Re: NEW GLOBAL - 07/17/2015
... When I open that, all of the user manuals come up. I signed in about two weeks ago, so maybe if you just did it, they have to get you set up? I don't remember having all of those when I first signed up....
Re: SERVICE CONTRACTS CHEVPMUs1N18 - 07/28/2015
... to get your customer pay labor rates. You treat these warranty claims as customer pay rates is what I am getting at. ...
Re: Claim $$ we could be missing... - 08/06/2015
There are certain repair situations where leak analyze time can be claimed if the tech documents his procedures. Info on this can be found in SI under Preface-Preface-Fluid leak analyze or A/C system analyze--Also more descriptive info can be found in...
Re: Over The Counter Parts Warranty - 01/29/2015
I submit mine on a parts invoice but there should be an explanation of the concern and basic cause that you can use. We don't put them on a service job card since it's just a part return.
Keys for Life Program - 05/27/2015
... of days for regular warranty. Must I use an A to get them paid when the vehicles are over 3/36? Doesn't seem fair considering the labor operation code is specically set up for this....
Re: What Would You Do - 02/15 - 02/10/2015
I have to agree Roadside assistance should have been called to tow the vehicle doesn't look like the customer was too concerned about the vehicle being unsafe to drive, send them the bill..
Re: ACCESSORY INSTALLS - 02/10/2015
YOU DON'T NEED LABOR TIME OR PART NUMBERS FOR THIS, GO INTO THE LABOR TIME GUIDE FOR DEALER INSTALLED GM ACCESSORIES INSTALLATION , EACH PART THAT WAS INSTALLED HAS ITS OWN LABOR OP ,MAKE A LINE FOR EACH ACCESSORY SUBMIT THE LABOR OP ONLY !! HOPE THI...
ST labor ops on new model vehicles - 02/27/2015
Searching for solution to this situation, a 'what would you do' if you will... had in a new 2015 Colorado 4WD that had to have the rear side door latch replaced (p/n 13592258). The LTG in SI shows ST for time for labor op 2061720. Tech has 2+ hours...
2015 and 2 Year Maintenance - 03/19/2015
... today, but one of my advisors billed a 2015 Malibu service to warranty but on the VIS, the vehicle doesn't include it in the list of applicable warranties. Did I miss something? I thought ALL new vehicles came with the 2 years of maintenance....
more than one sublet on one repair line - 04/20/2015
I have an Avalanche that we had to redo the plastic moldings. The bulletin called for ordering the materials from an outside vendor. However, we did not have the proper equipment to apply the new coating and sublet the work to Line-X. I don't remember...
My claims have slowed down, as has our customer sales. To pass my free time, I am assisting the housekeeping staff in keeping our facility sanitzed.
Forum - 03/03/2020
... we diagnosed and ordered part, in the comment. We don't run a pet, if that is the circumstance. Would it be a good practice to scan the referenced jobcard and attach, in place of a pet?...
Forum - 03/11/2020
Look up the Authorization Matrix. I dont think SM auths closest labor op though. Unless I misunderstood the reason
GM REP VEHICLE ACCESSORIES - 02/14/2020
It's been YEARS since I've done any kind of claim on something like this. A GM rep had a pdi delivered to us for his personal use and we installed a tonneau cover on it. How in the world do I go about getting a claim paid for this? Is...
ENGINE CORE DAMAGED - 01/17/2020
... and i am to submit for it on my warranty claim. Is this right ? And if it is right, where do i put the amount ? in my 40 years of doing this I have never heard of this....
In-service Date? - 01/16/2020
... easily found on IVH. But then it doesn't tell us how or where to find it on the IVH. Would someone tell me please? ...
Forum - 01/16/2020
CPO Limited Coverage requires DMA approval for labor ops in that list, but my understanding is that DMA approval has to be before work is done. Please let me know if my info is incorrect.
Forum - 01/17/2020
Yeah you just have to submit it with a rollback authorization. I would be careful about documentation. Make sure you identify when the error took place and use language that you verified the current correct mileage.
Programming/Setup code list - 01/08/2020
So dumb question, I know I know no question is dumb.Was told by a couple of my techs that they don't always get a "setup" code. Is there a list that says certain labor ops should have a setup code?
Forum - 01/15/2020
You are correct, Mark. I have done a few of these in the past and had a little cheatsheet on it because I could not remember to select policy which was required to make the claims go thru.
Forum - 12/16/2019
... to labor operation, pick up box replace, with parts and labor for the tonneau cover claimed. Documentation supported the request. After review by the WSC the transaction was accepted for payment....
Forum - 12/19/2019
That's the thing, it doesn't show as a powertrain covered item. My GM Warranty Manager even agreed that it's not covered by powertrain. The catalytic converter is only covered by emissions and diesel limited warranty.
Re: GMIN NUMBERS - 07/21/2015
Not sure as I don't do the dealership set up, but when I moved from one dealer to another, they tried to use my social security #. Unfortunately, it didn't work and they made me a new number. I had to call DBC to get them to blend the two numbers together...
NEW GLOBAL - 07/16/2015
... the new site! Also, the only manual they have is the P/P. Both people I spoke to are not getting what I'm saying. Right now, when you click on P/P you are at the GM dealerships polices, procedures and guides. There are no guides on the new site. So...
GMIN NUMBERS - 07/17/2015
... service advisor who had previously worked at a different GM dealer and therefore had a GMIN. He does not know it and no one seems to be able to obtain it, does anyone know how to get hold of someone's GMIN? We've called the help desk and his previous...
Re: NEW GLOBAL - 07/17/2015
... When I open that, all of the user manuals come up. I signed in about two weeks ago, so maybe if you just did it, they have to get you set up? I don't remember having all of those when I first signed up....
Re: SERVICE CONTRACTS CHEVPMUs1N18 - 07/28/2015
... to get your customer pay labor rates. You treat these warranty claims as customer pay rates is what I am getting at. ...
Re: Claim $$ we could be missing... - 08/06/2015
There are certain repair situations where leak analyze time can be claimed if the tech documents his procedures. Info on this can be found in SI under Preface-Preface-Fluid leak analyze or A/C system analyze--Also more descriptive info can be found in...
Re: Over The Counter Parts Warranty - 01/29/2015
I submit mine on a parts invoice but there should be an explanation of the concern and basic cause that you can use. We don't put them on a service job card since it's just a part return.
Keys for Life Program - 05/27/2015
... of days for regular warranty. Must I use an A to get them paid when the vehicles are over 3/36? Doesn't seem fair considering the labor operation code is specically set up for this....
Re: What Would You Do - 02/15 - 02/10/2015
I have to agree Roadside assistance should have been called to tow the vehicle doesn't look like the customer was too concerned about the vehicle being unsafe to drive, send them the bill..
Re: ACCESSORY INSTALLS - 02/10/2015
YOU DON'T NEED LABOR TIME OR PART NUMBERS FOR THIS, GO INTO THE LABOR TIME GUIDE FOR DEALER INSTALLED GM ACCESSORIES INSTALLATION , EACH PART THAT WAS INSTALLED HAS ITS OWN LABOR OP ,MAKE A LINE FOR EACH ACCESSORY SUBMIT THE LABOR OP ONLY !! HOPE THI...
ST labor ops on new model vehicles - 02/27/2015
Searching for solution to this situation, a 'what would you do' if you will... had in a new 2015 Colorado 4WD that had to have the rear side door latch replaced (p/n 13592258). The LTG in SI shows ST for time for labor op 2061720. Tech has 2+ hours...
2015 and 2 Year Maintenance - 03/19/2015
... today, but one of my advisors billed a 2015 Malibu service to warranty but on the VIS, the vehicle doesn't include it in the list of applicable warranties. Did I miss something? I thought ALL new vehicles came with the 2 years of maintenance....
more than one sublet on one repair line - 04/20/2015
I have an Avalanche that we had to redo the plastic moldings. The bulletin called for ordering the materials from an outside vendor. However, we did not have the proper equipment to apply the new coating and sublet the work to Line-X. I don't remember...
Re: Just a quick check to make sure I'm not the only one losing it - 10/09/2014
... drives me nuts,and all the parts they want sent back them decided they dont want them anymore !! what gives !!! yea and if you are on reynolds the older model vehicles wont fly causes a VIN not on file...!! ...
Help!! GMPP claims w/electronic exchanges - 10/21/2014
I have 2 claims rejecting for GMPP electronic exchanges. It's telling me that dealers don't have the authority to submit for labor op 3420840. Does anyone know the trick when dealing with GMPP on these type of claims. I'm getting no help from DBC o...
Labor op ? - 10/07/2014
i am looking for a labor op for door vent visors on a 2015 GMC Sierra..part no 1932763..these are customer purchased items and dealer installed parts, and a claim with zset needs to be submitted showing these parts are on this vehicle. problem is I cant...
Special Coverage - 11/17/2014
I'm pretty sure that if a vehicle is within warranty time and mileage limits but has a special coverage for a repair, don't we still use regular warranty labor ops/times for the repair? We replaced the water pump on a 2013 Sonic that is eligible for...
Re: What Would You Do - 11/14 - 12/12/2014
Was additional time paid to the technician for having to do labor beyond the scope of the recall? If so, how was it claimed? (Or, how could it be claimed if it was not done in this instance.)
Re: Flush Code Required Labor Ops - 02/05/2016
... SI and I did not see it in any of the manuals. I may have received it at warranty training. If you would like a copy, I could fax or email it to you. ...
Recall 15577 - label - customer installed? - 02/08/2016
Just wanted to know how you guys will be handling this recall. They will send the label directly to the customer, and if the client doesn't feel comfortable installing it on their own then they can bring it to the dealer. So if the client shows an...
Re: Rental Only labor op - 01/25/2016
If your on adp, go back into global warranty, click on view transactions by job card #, put in that specific job card # for the rental your wanting to add. select the line to add the credit to under actions. click on the adjustment and go to rental and...
Re: DEALERTRACK - 01/26/2016
I only use the DMS because I have to. I wish that the special codes could be used in Global Connect when you are dealer elite. I don't see the reason with today's technology, that Global hasn't been able to make modifications to do so.
Re: DEALERTRACK - 01/15/2016
We have DealerTrack and I just started working warranty back in October and I don't even try to file any part warranties on it, because they reject every time. I just go straight to Global.
INVALID ON PMT - 01/24/2016
I just wanna know if there's something wrong with the way the ROs are getting booked or closed out.. Or what are we doing that isn't right. Every time a warranty ticket is closed out, it goes into the PMT screen and every single RO status is INVALID....
Re: CORE CHARGE - 03/03/2016
Thanks for all your answers ladies/gentlemen. I was just fixing to ask this same question. Can we go one step further and someone clarify for me if the core charge/claim is held against us and bring up our "net item". We've had trouble getting that...
Re: DEALERTRACK - 03/14/2016
I have never in my years of doing warranty claims come across soo many steps to submit a claim as there are on DEALER TRACK...Think i will stay with GLOBAL CONNECT for a while till i can get this figured out.....
Re: Flush Code Required Labor Ops - 04/25/2016
... SI and I did not see it in any of the manuals. I may have received it at warranty training. If you would like a copy, I could fax or email it to you. [/quote] ...
ENGINE OVERHAUL - 02/25/2016
IS THERE A SECRET TO FINDING THE LABOR OP FOR AN ENGINE OVERHAUL ON A 2013 SIERRA 2500 DIESEL? AND MAYBE A LIST OF PARTS THAT GO ON THE OVERHAUL JOB? MY ADVISOR WANTS ME TO DOUBLE CHECK A REPAIR BEFORE WE DO ANYTHING FOR WARRANTY.
Re: ENGINE OVERHAUL - 02/25/2016
I don't think there is a labor op for engine overhaul, usually the tech would check the vehicle out and find the cause of the engine failure and list of parts needed to fix it. the part that caused the engine failure would be the labor op to use for the...
Re: Emissions Warranty - 03/03/2016
... If an op code comes up with an E2 coverage it is covered 8/80 under federal emissions but always double check coverage through viss. Hope this helps a little....
Parts at Dealer Cost - 09/08/2015
... send all the parts into WPC. I got an email to resubmit the claim with X amout of labor and to do the parts at dealer cost. How do I submit the parts with dealer cost? I've never had to input the price of any part. I'm ready to submit but I just...
new vehicle open recalls - 09/08/2015
... a new vehicle because it had an open recall, but when I pull the new vehicle inventory report it doesn't show an open recall. Does anyone have a better way of keeping up with the recalls on the new vehicle report....
Re: new global connect - 08/24/2015
Global Messages are currently located through the "My Old Messages" link that is found in the drop down menu located at the top right of the GlobalConnect page. (black menu bar at the Hello message)
PIE information - 08/17/2015
I might be missing something, but how do you look up service information off a vehicle history? In particular, looking for PIE0318, with a posting date of 01/05/2015. I cannot locate the supporting document(s) anywhere and have been looking for a while...
Re: Closest Available Labor Operation - 08/20/2015
... another manufacturer and we were able to "00" the labor op to show a repair instead of a replace. Would love to be able to get some clarification on this type of claim and if I should be using OLH instead of the base hours....
CAM-02 Report - 10/16/2015
I was just reading that if a customer refuses a recall we should document the reject and also fill out a CAM-02 report. Does anyone know what this is or where to find it?
Re: new vehicle open recalls - 09/10/2015
Thank you for replying, but I am doing that report and it is not showing all the open recalls for some reason. Any other suggestions
chevrolet pre-paid maintenance plan - 10/06/2015
I need to submit a Chevrolet pre-paid maintenance plan but don't know what labor op to use. Does anyone know how to submit these or where I can find info on it. Thanks.
... drives me nuts,and all the parts they want sent back them decided they dont want them anymore !! what gives !!! yea and if you are on reynolds the older model vehicles wont fly causes a VIN not on file...!! ...
Help!! GMPP claims w/electronic exchanges - 10/21/2014
I have 2 claims rejecting for GMPP electronic exchanges. It's telling me that dealers don't have the authority to submit for labor op 3420840. Does anyone know the trick when dealing with GMPP on these type of claims. I'm getting no help from DBC o...
Labor op ? - 10/07/2014
i am looking for a labor op for door vent visors on a 2015 GMC Sierra..part no 1932763..these are customer purchased items and dealer installed parts, and a claim with zset needs to be submitted showing these parts are on this vehicle. problem is I cant...
Special Coverage - 11/17/2014
I'm pretty sure that if a vehicle is within warranty time and mileage limits but has a special coverage for a repair, don't we still use regular warranty labor ops/times for the repair? We replaced the water pump on a 2013 Sonic that is eligible for...
Re: What Would You Do - 11/14 - 12/12/2014
Was additional time paid to the technician for having to do labor beyond the scope of the recall? If so, how was it claimed? (Or, how could it be claimed if it was not done in this instance.)
Re: Flush Code Required Labor Ops - 02/05/2016
... SI and I did not see it in any of the manuals. I may have received it at warranty training. If you would like a copy, I could fax or email it to you. ...
Recall 15577 - label - customer installed? - 02/08/2016
Just wanted to know how you guys will be handling this recall. They will send the label directly to the customer, and if the client doesn't feel comfortable installing it on their own then they can bring it to the dealer. So if the client shows an...
Re: Rental Only labor op - 01/25/2016
If your on adp, go back into global warranty, click on view transactions by job card #, put in that specific job card # for the rental your wanting to add. select the line to add the credit to under actions. click on the adjustment and go to rental and...
Re: DEALERTRACK - 01/26/2016
I only use the DMS because I have to. I wish that the special codes could be used in Global Connect when you are dealer elite. I don't see the reason with today's technology, that Global hasn't been able to make modifications to do so.
Re: DEALERTRACK - 01/15/2016
We have DealerTrack and I just started working warranty back in October and I don't even try to file any part warranties on it, because they reject every time. I just go straight to Global.
INVALID ON PMT - 01/24/2016
I just wanna know if there's something wrong with the way the ROs are getting booked or closed out.. Or what are we doing that isn't right. Every time a warranty ticket is closed out, it goes into the PMT screen and every single RO status is INVALID....
Re: CORE CHARGE - 03/03/2016
Thanks for all your answers ladies/gentlemen. I was just fixing to ask this same question. Can we go one step further and someone clarify for me if the core charge/claim is held against us and bring up our "net item". We've had trouble getting that...
Re: DEALERTRACK - 03/14/2016
I have never in my years of doing warranty claims come across soo many steps to submit a claim as there are on DEALER TRACK...Think i will stay with GLOBAL CONNECT for a while till i can get this figured out.....
Re: Flush Code Required Labor Ops - 04/25/2016
... SI and I did not see it in any of the manuals. I may have received it at warranty training. If you would like a copy, I could fax or email it to you. [/quote] ...
ENGINE OVERHAUL - 02/25/2016
IS THERE A SECRET TO FINDING THE LABOR OP FOR AN ENGINE OVERHAUL ON A 2013 SIERRA 2500 DIESEL? AND MAYBE A LIST OF PARTS THAT GO ON THE OVERHAUL JOB? MY ADVISOR WANTS ME TO DOUBLE CHECK A REPAIR BEFORE WE DO ANYTHING FOR WARRANTY.
Re: ENGINE OVERHAUL - 02/25/2016
I don't think there is a labor op for engine overhaul, usually the tech would check the vehicle out and find the cause of the engine failure and list of parts needed to fix it. the part that caused the engine failure would be the labor op to use for the...
Re: Emissions Warranty - 03/03/2016
... If an op code comes up with an E2 coverage it is covered 8/80 under federal emissions but always double check coverage through viss. Hope this helps a little....
Parts at Dealer Cost - 09/08/2015
... send all the parts into WPC. I got an email to resubmit the claim with X amout of labor and to do the parts at dealer cost. How do I submit the parts with dealer cost? I've never had to input the price of any part. I'm ready to submit but I just...
new vehicle open recalls - 09/08/2015
... a new vehicle because it had an open recall, but when I pull the new vehicle inventory report it doesn't show an open recall. Does anyone have a better way of keeping up with the recalls on the new vehicle report....
Re: new global connect - 08/24/2015
Global Messages are currently located through the "My Old Messages" link that is found in the drop down menu located at the top right of the GlobalConnect page. (black menu bar at the Hello message)
PIE information - 08/17/2015
I might be missing something, but how do you look up service information off a vehicle history? In particular, looking for PIE0318, with a posting date of 01/05/2015. I cannot locate the supporting document(s) anywhere and have been looking for a while...
Re: Closest Available Labor Operation - 08/20/2015
... another manufacturer and we were able to "00" the labor op to show a repair instead of a replace. Would love to be able to get some clarification on this type of claim and if I should be using OLH instead of the base hours....
CAM-02 Report - 10/16/2015
I was just reading that if a customer refuses a recall we should document the reject and also fill out a CAM-02 report. Does anyone know what this is or where to find it?
Re: new vehicle open recalls - 09/10/2015
Thank you for replying, but I am doing that report and it is not showing all the open recalls for some reason. Any other suggestions
chevrolet pre-paid maintenance plan - 10/06/2015
I need to submit a Chevrolet pre-paid maintenance plan but don't know what labor op to use. Does anyone know how to submit these or where I can find info on it. Thanks.
Re: chevrolet pre-paid maintenance plan - 10/06/2015
... From the Resources tab select Warranty Help Cards. From the help card list, click the Download & Print - free link listed with the GM Special Program Labor Operations help card. All of the Chevrolet models & their corresponding reimbursements are listed....
2015 Newsletters - 02/20/2017
I had downloaded and printed all of 2015 but have misplaced my notebook. Does anyone know where I might find them? I can find 2016 and what has come out in 2017. TYIA
Forum - 02/22/2017
... to see my claims are accepted the same day, we are on dealertrack now they take too long..make your own system that works for you good luck and keep asking questions !...
How to get past the invalid vin# - 02/22/2017
I have a claim on a over the counter custom crate engine which needed the crankshaft variation learn procedure ... we were told to use LOP #Z2271 (Dont know what that is) ... How do I get this thru ??
Forum - 02/22/2017
Even maintenances will reject for repeat repair if one was done within 60 days prior to the new one I think. I've already had to have an R auth on them at times.
DEALER INSTALL LPOS - 02/23/2017
... between departments on a LPO issue..... UF2-Cargo Box LED Lighting & 5VI-Cargo Box tie doen ringsQuestion: Since they are not listed on the vehicle build as "Dealer Install", do they get claimed with the LPO add ons...
Forum - 02/07/2017
... for policy, like did customer purchase vehicle new, are they GM loyal, loyal service customers....would like to hear your outcome on it. Have a good one!...
Technician punch time record keeping - 02/03/2017
... times are affixed to the repair order, which is retained for seven years, this will suffice in for documenting technician time? Is it required for the dealer to retain the carbon copies?...
Punch Time - 01/20/2017
I have a tech that has 4 hours in diagnostic of a 2012 Buick Verano that is using oil. He has torn it down so he can take a look at the cylinder heads. One of the cylinders is scored in the inside, which means it will get an engine. My question is how...
Forum - 01/16/2017
Yeah I don't know what other places do. We let our service manager go and I took over the warranty part and that's just what got offered to me.
Forum - 01/17/2017
Who does all of your authorizations? Do they consider you the service manager? Our service manager was let go in October of last year and now our Parts Manager has taken on both roles, which is really tough, but they did loosely promote an advisor...
Recalls that expire with base warranty - 01/19/2017
... that the 3 year 36k bumper to bumper warranty or something else? I always thought that was what it was referring to, but recently I put some through that are past the 3years 36k and they are paying. What is exactly is "Base Warranty"?...
Forum - 01/12/2017
I have done a few of these and submitted them in one line and just put .9 for OLH and self authorized for the OLH and the excess part(s) with the techs story and they have all paid so far.
Forum - 01/05/2017
we have been replacing the soleniod valves , havent had any claims for the seals alone, dont think there is a labor op for just the seals.. hope this helps
Forum - 01/12/2017
... labor op based on original claim in addition to well documented straight time so probably you would submit both parts together and use olh for the valve.hope this helps ...
DEBITED BATTERY CLAIMS - 10/24/2016
DOES ANYONE KNOW WHY BATTERY CLAIMS ARE SUDDENLY DEBITED ?? I HAD SEVERAL FROM MARCH TO AUGUST....I HAVE AN EMAIL FROM OUR DSM BUT IT DOESNT REALLY SAY ANYTHING ABOUT DEBITED CLAIMS !!
MISSING OWNER MANUAL BUT NOT TRANSPORTATION CLAIM - 10/27/2016
... to use 103430 instrument panel compartment replacement as a closest labor op ??? OK I guess I can do that but the part number doesn't exist so I sort of remember having to put the actual cost in net item. Does this sound right to any one? Any sugges...
ENGINE SERIAL NUMBERS LOCATION - 11/16/2016
WOULD LIKE INFORMATION ON ENGINE SERIAL NUMBERS. TRYING TO LOCATE NEW REMAN ENGINE SERIAL NUMBER. FOUND DOCUMNET ID: 1870301 ENGINE IDENTIFICATION. NOTHING MATCHES FROM MY TECH. THANKS SO MUCH!
Forum - 10/11/2016
Yes it does make sense. But, my follow up question would then be, how do you handle tech times? When the work is done, there would only be one line for all 6 appliques so the techs clocked times would all be on that one line. If...
Forum - 10/18/2016
KTURNER, IF YOU PULL UP WARRANTY ADMINISTRATION BULLETIN 12-00-89-003 I BELIEVE IT ADDRESSES YOUR QUESTIONS FOR THE MOST PART IF I'M READING YOUR QUESTION RIGHT, ON THE SECOND BULLET POINT. MY TECHS HAVE BEEN TOLD TO ALWAYS PUNCH SEPARATE FOR EACH...
Forum - 10/12/2016
The participation amount (50%) is recommended. There is no documented policy stating a calculator must be used, and/or attached to the job card for Customer Enthusiasm transactions.
Forum - 11/18/2016
... the U being put in as a V. I now look at a different spot on the printout for the code and dont use the one at the bottom. in the box towards the bottom of the printout the code is in there as well. U can tell in that area they are U's n...
Warranty Operations Manual Update - 12/22/2016
The Best GM Warranty Training Manual Available! Features condensed GM Service Policy & Procedures information outlined in an easy to read format. Free Download
Re: What Would You Do - 07/16 - 07/21/2016
... be claimed in Additional Published Time. GM's Leak analysis rules are vague to say the least and don't specify exactly which parts allow this time. ...
Re: Proper Clock Time by technicians - 07/18/2016
>Technician time documentation is required by job card.(see P&P note below) >Individual and specific time punches are required for add-on lines & OLH. From the Service Policies & Procedures Manual Article 3.2.9 : All standard warranty and policy...
... From the Resources tab select Warranty Help Cards. From the help card list, click the Download & Print - free link listed with the GM Special Program Labor Operations help card. All of the Chevrolet models & their corresponding reimbursements are listed....
2015 Newsletters - 02/20/2017
I had downloaded and printed all of 2015 but have misplaced my notebook. Does anyone know where I might find them? I can find 2016 and what has come out in 2017. TYIA
Forum - 02/22/2017
... to see my claims are accepted the same day, we are on dealertrack now they take too long..make your own system that works for you good luck and keep asking questions !...
How to get past the invalid vin# - 02/22/2017
I have a claim on a over the counter custom crate engine which needed the crankshaft variation learn procedure ... we were told to use LOP #Z2271 (Dont know what that is) ... How do I get this thru ??
Forum - 02/22/2017
Even maintenances will reject for repeat repair if one was done within 60 days prior to the new one I think. I've already had to have an R auth on them at times.
DEALER INSTALL LPOS - 02/23/2017
... between departments on a LPO issue..... UF2-Cargo Box LED Lighting & 5VI-Cargo Box tie doen ringsQuestion: Since they are not listed on the vehicle build as "Dealer Install", do they get claimed with the LPO add ons...
Forum - 02/07/2017
... for policy, like did customer purchase vehicle new, are they GM loyal, loyal service customers....would like to hear your outcome on it. Have a good one!...
Technician punch time record keeping - 02/03/2017
... times are affixed to the repair order, which is retained for seven years, this will suffice in for documenting technician time? Is it required for the dealer to retain the carbon copies?...
Punch Time - 01/20/2017
I have a tech that has 4 hours in diagnostic of a 2012 Buick Verano that is using oil. He has torn it down so he can take a look at the cylinder heads. One of the cylinders is scored in the inside, which means it will get an engine. My question is how...
Forum - 01/16/2017
Yeah I don't know what other places do. We let our service manager go and I took over the warranty part and that's just what got offered to me.
Forum - 01/17/2017
Who does all of your authorizations? Do they consider you the service manager? Our service manager was let go in October of last year and now our Parts Manager has taken on both roles, which is really tough, but they did loosely promote an advisor...
Recalls that expire with base warranty - 01/19/2017
... that the 3 year 36k bumper to bumper warranty or something else? I always thought that was what it was referring to, but recently I put some through that are past the 3years 36k and they are paying. What is exactly is "Base Warranty"?...
Forum - 01/12/2017
I have done a few of these and submitted them in one line and just put .9 for OLH and self authorized for the OLH and the excess part(s) with the techs story and they have all paid so far.
Forum - 01/05/2017
we have been replacing the soleniod valves , havent had any claims for the seals alone, dont think there is a labor op for just the seals.. hope this helps
Forum - 01/12/2017
... labor op based on original claim in addition to well documented straight time so probably you would submit both parts together and use olh for the valve.hope this helps ...
DEBITED BATTERY CLAIMS - 10/24/2016
DOES ANYONE KNOW WHY BATTERY CLAIMS ARE SUDDENLY DEBITED ?? I HAD SEVERAL FROM MARCH TO AUGUST....I HAVE AN EMAIL FROM OUR DSM BUT IT DOESNT REALLY SAY ANYTHING ABOUT DEBITED CLAIMS !!
MISSING OWNER MANUAL BUT NOT TRANSPORTATION CLAIM - 10/27/2016
... to use 103430 instrument panel compartment replacement as a closest labor op ??? OK I guess I can do that but the part number doesn't exist so I sort of remember having to put the actual cost in net item. Does this sound right to any one? Any sugges...
ENGINE SERIAL NUMBERS LOCATION - 11/16/2016
WOULD LIKE INFORMATION ON ENGINE SERIAL NUMBERS. TRYING TO LOCATE NEW REMAN ENGINE SERIAL NUMBER. FOUND DOCUMNET ID: 1870301 ENGINE IDENTIFICATION. NOTHING MATCHES FROM MY TECH. THANKS SO MUCH!
Forum - 10/11/2016
Yes it does make sense. But, my follow up question would then be, how do you handle tech times? When the work is done, there would only be one line for all 6 appliques so the techs clocked times would all be on that one line. If...
Forum - 10/18/2016
KTURNER, IF YOU PULL UP WARRANTY ADMINISTRATION BULLETIN 12-00-89-003 I BELIEVE IT ADDRESSES YOUR QUESTIONS FOR THE MOST PART IF I'M READING YOUR QUESTION RIGHT, ON THE SECOND BULLET POINT. MY TECHS HAVE BEEN TOLD TO ALWAYS PUNCH SEPARATE FOR EACH...
Forum - 10/12/2016
The participation amount (50%) is recommended. There is no documented policy stating a calculator must be used, and/or attached to the job card for Customer Enthusiasm transactions.
Forum - 11/18/2016
... the U being put in as a V. I now look at a different spot on the printout for the code and dont use the one at the bottom. in the box towards the bottom of the printout the code is in there as well. U can tell in that area they are U's n...
Warranty Operations Manual Update - 12/22/2016
The Best GM Warranty Training Manual Available! Features condensed GM Service Policy & Procedures information outlined in an easy to read format. Free Download
Re: What Would You Do - 07/16 - 07/21/2016
... be claimed in Additional Published Time. GM's Leak analysis rules are vague to say the least and don't specify exactly which parts allow this time. ...
Re: Proper Clock Time by technicians - 07/18/2016
>Technician time documentation is required by job card.(see P&P note below) >Individual and specific time punches are required for add-on lines & OLH. From the Service Policies & Procedures Manual Article 3.2.9 : All standard warranty and policy...
Re: Proper Clock Time by technicians - 07/18/2016
Right, I knew that all time must be clocked and documented, but if we use electronic time punches, can all the time be clocked on one line, or do they need to clock on and off of each line individually and clock separate time per job?
ac delco reman alternator - 08/11/2016
we installed ac delco alt bought from local parts store, came back for another alt. almost year later. parts says we can run under parts warranty,I don't see how? anyone run into this?
Forum - 10/03/2016
... works. If the light has come on, they're supposed to drive it under certain conditions from what I understand to clear it out....
Added Warranty Lines - 08/31/2016
... the service manager should be authorizing this as an added line. We have actually never done that, just wondering if we're the only ones out there that haven't been getting these authorized as added lines. I figured since the line was already...
Forum - 09/06/2016
Love to hear stories like this! Hope Little Tiggers is doing well in her new home. Way to go... giving her a loving home!
Re: Printing IVH at job card write up - 05/13/2016
Thanks for the responses. We use the Service Workbench and MPVI through GM and print the Workbench Dashboard, just wondered if anyone was doing anything electronically without having to print and scan. Thanks again!
Re: Recall submissions for Friday, May 6 2016 - 05/06/2016
... They are having issues again. The problem should be fixed and they should go through on Monday. You don't have to do anything, just check the status Monday and they should be paid....
Re: DEALERTRACK - 06/22/2016
Thanks soo much Jodi for your help , the job card is still open so this wont be for nothing, i dont think this info is set up in our system !! THANKS AGAIN
Carpet replacement after waterleak repair. - 09/26/2017
... there was not any mildew or mildew smell present at that time. Just wondering how an auditor would look at it....
2017 VOLTS - PDI SEALED BODY BAG MISSING PARTS - 09/26/2017
I have heard that this is a issue on quite a few volts we have received .... trying to see if there is any documentation for claiming purposes. But I havent seem to come across anything yet
Forum - 09/20/2017
Our advisors are commissioned, but they're not management so I would think that they are not included to authorize. We've had issues in the past where our rep chastised us during a review that there were authorizations that weren't by the "Service...
Forum - 09/21/2017
If a battery is in the free exchange period, labor is the only thing you can claim. What is the $1.00 fee for? Ohio doesn't attach that fee.
Forum - 09/21/2017
We replaced one on a 2015 Silverado, opcode is 3422710, but I checked 2015-2017 Terrains, and that doesn't apply. What is the group # the part in question?
Forum - 09/14/2017
If you cannot duplicate a concern, there is no way to determine if the condition would be Base or Powertrain labor. Therefore, the factory won't pay for undetermined cause of the condition. Our shop usually pays the tech shop time, documents...
Forum - 09/14/2017
I looked at the latest version of bulletin 06-00-89-026 and it doesn't offer an explanation of coverage. I popped 4069919 in and it came up in the table, but probably most aren't covered beyond 3/36. Not sure why either, but sometimes I stop...
Forum - 10/18/2017
... be in the form of an explanation, date, time & signature/initials.• Service Agent is to document on the job card the circumstances leading to the use of the labor operation.• Published labor time is the maximum time allowed. Service...
Fuel Consumption diagnosis - 10/03/2017
These type of claim still dont sync in with me.... would someone elses opinion on "is there anything to claim out of this" ?? UGH!!
Pressure testing - 09/28/2017
Way back when I was instructed to add the .5 to base time for that as long as it was done and in the story. I know that with Special Coverages if they want that then it becomes OLH. Not a problem.. I get it... but recently had one that was...
Forum - 09/28/2017
If you're referring to recall 17199, this is in the recall. Service Procedure Important: The removed airbag must be properly deployed and disposed of or recycled after it is removed from the vehicle. THE REMOVED AIRBAG MUST NOT BE SOLD...
Customer pay transmission failed withing Warranty period. How to file? - 11/28/2017
... was purchased. I believe we are supposed to follow the normal Powertrain Warranty guidelines and do the cost comparison etc. I can't find anything to back up my position. Do I file this as a normal warranty transaction with ZTPI as the claim type and...
Forum - 11/28/2017
I have not found a document specific to the administration of a part warranty transaction for a reman transmission, as a result recommend proceeding as if this were a typical transmission parts warranty transaction (including completing the cost comp...
Forum - 11/29/2017
... that the tech no longer has to have prior authorization from service manager for olh. The olh time does have to have separate on and off time for documentation requirements. Service mananger must authorize the olh time prior to submission of the claim...
Forum - 11/14/2017
we were on reynolds and switched to dealertrack personally i dont like it..Too many steps when closing repair orders, i never could catch on how to submit warranties under their program so i use global connect at least i know if my claims are accepted...
Forum - 11/15/2017
my dealer isnt great about this either, i had to submit an add to vehicle build last week ! the service advisors dont help either, but I am finally going to hang up this job i have enjoyed for several years and let someone else figure this out a solu...
Powertrain Coverage Definition - 11/17/2017
Hi,What is GM's definition for what should be covered under powertrain? Our understanding/general rule of thumb was that components that are inside of an engine or transmission were powertrain. We have a 15 Tahoe that needs a fuel injector. ...
Right, I knew that all time must be clocked and documented, but if we use electronic time punches, can all the time be clocked on one line, or do they need to clock on and off of each line individually and clock separate time per job?
ac delco reman alternator - 08/11/2016
we installed ac delco alt bought from local parts store, came back for another alt. almost year later. parts says we can run under parts warranty,I don't see how? anyone run into this?
Forum - 10/03/2016
... works. If the light has come on, they're supposed to drive it under certain conditions from what I understand to clear it out....
Added Warranty Lines - 08/31/2016
... the service manager should be authorizing this as an added line. We have actually never done that, just wondering if we're the only ones out there that haven't been getting these authorized as added lines. I figured since the line was already...
Forum - 09/06/2016
Love to hear stories like this! Hope Little Tiggers is doing well in her new home. Way to go... giving her a loving home!
Re: Printing IVH at job card write up - 05/13/2016
Thanks for the responses. We use the Service Workbench and MPVI through GM and print the Workbench Dashboard, just wondered if anyone was doing anything electronically without having to print and scan. Thanks again!
Re: Recall submissions for Friday, May 6 2016 - 05/06/2016
... They are having issues again. The problem should be fixed and they should go through on Monday. You don't have to do anything, just check the status Monday and they should be paid....
Re: DEALERTRACK - 06/22/2016
Thanks soo much Jodi for your help , the job card is still open so this wont be for nothing, i dont think this info is set up in our system !! THANKS AGAIN
Carpet replacement after waterleak repair. - 09/26/2017
... there was not any mildew or mildew smell present at that time. Just wondering how an auditor would look at it....
2017 VOLTS - PDI SEALED BODY BAG MISSING PARTS - 09/26/2017
I have heard that this is a issue on quite a few volts we have received .... trying to see if there is any documentation for claiming purposes. But I havent seem to come across anything yet
Forum - 09/20/2017
Our advisors are commissioned, but they're not management so I would think that they are not included to authorize. We've had issues in the past where our rep chastised us during a review that there were authorizations that weren't by the "Service...
Forum - 09/21/2017
If a battery is in the free exchange period, labor is the only thing you can claim. What is the $1.00 fee for? Ohio doesn't attach that fee.
Forum - 09/21/2017
We replaced one on a 2015 Silverado, opcode is 3422710, but I checked 2015-2017 Terrains, and that doesn't apply. What is the group # the part in question?
Forum - 09/14/2017
If you cannot duplicate a concern, there is no way to determine if the condition would be Base or Powertrain labor. Therefore, the factory won't pay for undetermined cause of the condition. Our shop usually pays the tech shop time, documents...
Forum - 09/14/2017
I looked at the latest version of bulletin 06-00-89-026 and it doesn't offer an explanation of coverage. I popped 4069919 in and it came up in the table, but probably most aren't covered beyond 3/36. Not sure why either, but sometimes I stop...
Forum - 10/18/2017
... be in the form of an explanation, date, time & signature/initials.• Service Agent is to document on the job card the circumstances leading to the use of the labor operation.• Published labor time is the maximum time allowed. Service...
Fuel Consumption diagnosis - 10/03/2017
These type of claim still dont sync in with me.... would someone elses opinion on "is there anything to claim out of this" ?? UGH!!
Pressure testing - 09/28/2017
Way back when I was instructed to add the .5 to base time for that as long as it was done and in the story. I know that with Special Coverages if they want that then it becomes OLH. Not a problem.. I get it... but recently had one that was...
Forum - 09/28/2017
If you're referring to recall 17199, this is in the recall. Service Procedure Important: The removed airbag must be properly deployed and disposed of or recycled after it is removed from the vehicle. THE REMOVED AIRBAG MUST NOT BE SOLD...
Customer pay transmission failed withing Warranty period. How to file? - 11/28/2017
... was purchased. I believe we are supposed to follow the normal Powertrain Warranty guidelines and do the cost comparison etc. I can't find anything to back up my position. Do I file this as a normal warranty transaction with ZTPI as the claim type and...
Forum - 11/28/2017
I have not found a document specific to the administration of a part warranty transaction for a reman transmission, as a result recommend proceeding as if this were a typical transmission parts warranty transaction (including completing the cost comp...
Forum - 11/29/2017
... that the tech no longer has to have prior authorization from service manager for olh. The olh time does have to have separate on and off time for documentation requirements. Service mananger must authorize the olh time prior to submission of the claim...
Forum - 11/14/2017
we were on reynolds and switched to dealertrack personally i dont like it..Too many steps when closing repair orders, i never could catch on how to submit warranties under their program so i use global connect at least i know if my claims are accepted...
Forum - 11/15/2017
my dealer isnt great about this either, i had to submit an add to vehicle build last week ! the service advisors dont help either, but I am finally going to hang up this job i have enjoyed for several years and let someone else figure this out a solu...
Powertrain Coverage Definition - 11/17/2017
Hi,What is GM's definition for what should be covered under powertrain? Our understanding/general rule of thumb was that components that are inside of an engine or transmission were powertrain. We have a 15 Tahoe that needs a fuel injector. ...
Sealant Covered/Not Covered - 11/01/2017
Hi,Is there a document that gives the part numbers of sealant that is covered and how much sealant applies per job/vehicle? It's sometimes difficult to know if it's something that is considered shop supplies or something that GM will...
Special Coverage Reimbursement Form? - 10/24/2017
... form is usually mailed to the customer with their notification letter of the special coverage but don't remember for sure....
Forum - 10/24/2017
Is it a problem if the tool defaults to the old time/mileage-based Policy Calculator? I see where it says to double check the customer's last name or validate whose name is on the vehicle registry, and rerun, but nothing that indicates that the...
BATTERY CLAIM FOR "LOP 4041512-CHARING AND TESTING" - 10/25/2017
I have 2-claims in which we only "Charged & Tested" the battery ... but it is asking for code for the dependency field ?? The battery was good, so we have no Warranty claim code - I dont know how to get by this??
Forum - 11/07/2017
... Control Module alone and if he selected the ECM option it only showed "Setup" as an option. We don't want to be debited back for using the same SPS program code for both Recalls....
Accessories - 11/08/2017
... My dealership is not good about this and it seems that no matter who I ask, I get nowhere. I would like to have all accessories sold put onto a repair order so that we can keep better track and they would get added and have the warranty applied...
Forum - 11/09/2017
That's what I have been doing too. The programming is simultaneous on the 18 model, and it specifies on the result that it is programming both, so I have used the same wcc for both. I did note in the tcm recall, that the software update ran the ecm and...
Forum - 02/19/2018
Are you saying you are replacing an engine that was replaced before, or are you saying you have an engine you installed that you are doing a repair on that will now be considerd parts warranty on the original installation of the engine?
GM Battery Info Help Card - NEW - 02/20/2018
Post a copy of the informational Battery Help Card at the GR8 Battery Tester and at each technician's work station to promote test compliance and accuracy to ensure a valid test result printout with battery replacement decisions.Download Card
Forum - 02/08/2018
On something like that I would type in a causal part description and use the tech notes to identify what was wrong with the initial sealer application. Don't highlight the causal part at all. The system may not accept it if you use the sealer as the ...
Forum - 02/02/2018
... indirect fuel injector and done an exhaust particulate filter cleaning. When submitting this claim would the indirect filter labor paying 1.0 be base only? Or would this include the exhaust particulate filter cleaning labor 1.1 making the base...
Forum - 02/05/2018
If I'm understanding Added Operations correctly, and I'm responding to verify my understanding of this as well, you would add a line but you don't need added operation approvals because the line is still addressing the 1 concern. Please wait...
Forum - 02/05/2018
Performance of the Diesel Particulate Filter Regeneration is included with the procedure to replace the indirect fuel injector (refer to SI Document ID 2406311), therefore submit base time for the replacement of the injector only.
Customer Declined Recall - 01/02/2018
I have a few customer's now that have declined to have the 17367 recall done, is there a form that the customer needs to sign and send to GM in order for the recall to show manually closed in IVH, if so where do I print them off? I looked around in service...
Customer Declined Recall - 01/02/2018
I have a few customer's now that have declined to have the 17367 recall done, is there a form that the customer needs to sign and send to GM in order for the recall to show manually closed in IVH, if so where do I print them off? I looked around in service...
Forum - 01/09/2018
... AND THEN AT THE END OF THE DAY THEY GIVE THE LOG TO THE WARRANTY ADMINISTRATOR TO KEEP. WE DON'T DO THAT AND I HAVEN'T READ ANYTHING THAT SAYS WE HAVE TO, WHICH IS SURPRISING. WE ONLY HAVE THE ADVISORS WRITE ONE OR TWO WAY SHUTTLE ON THE...
Forum - 01/05/2018
So our van that has our dealerships name on it can count as well? So if it's our dealerships and people don't pay for it, GM won't ask for any proof of receipt or anything?
Forum - 11/27/2017
I always CTL F in the Powertrain Coverage chart with the labor operation. If you enter it and it doesn't come up then it's not covered. Also, beware of when there are model year limits on the coverages. Sometimes it shows only good for...
Switching to Option A Labor Rate - 12/07/2017
I would love to see an article detailing the ins and outs of what needs to be done to go to Option A labor rate. There seems to be some disagreement within GM as to which ROs qualify for the labor study and which ones do not.
Forum - 12/22/2017
We don't get service management auth to added customer pay lines, I can't imagine what that would be like for the manager since they add C lines all the day long, lol. You would need the customer's authorization to do those repairs since they...
Forum - 12/19/2017
I've been caught in that scenario as well. I also find it annoying that if you look in the dealer profile section under Items Not Allowed that there is a lot of old operations that don't even get used any longer. It should be very precise...
Forum - 12/18/2017
You should be able to find this in Global Warranty Management under Analyze Warranty. Drop down to profile, go to items not allowed. Scroll to the bottom . The list of restricted op codes are listed. Hope this helps.
OLH - Time Stamps - Authorization - Required - Not Required - 03/23/2017
... If it's for something like drilling out broken bolts, separate time stamp required?Whenever you submit a claim with OLH, doesn't there have to be approval for OLH on the Job Card? Or does it depend? (I want to say that I've read somewhere...
Forum - 03/28/2017
I am, for the first time ever. I have no idea what they are doing now. First the deal with Coolant and now rejecting for PDI adds, I haven't seen any notice or bulletins on this. If someone sees something it would be great to know what is going on.
MAINT CONTRACT ON 2015 SPARK (ALL ELECTRIC) - 03/29/2017
I have a 2015 Spark (all electric) which has - Chevrolet 2-year maint.... Since we dont have the LOF portion to claim for, how should we be processing just for the tire rotations????
Hi,Is there a document that gives the part numbers of sealant that is covered and how much sealant applies per job/vehicle? It's sometimes difficult to know if it's something that is considered shop supplies or something that GM will...
Special Coverage Reimbursement Form? - 10/24/2017
... form is usually mailed to the customer with their notification letter of the special coverage but don't remember for sure....
Forum - 10/24/2017
Is it a problem if the tool defaults to the old time/mileage-based Policy Calculator? I see where it says to double check the customer's last name or validate whose name is on the vehicle registry, and rerun, but nothing that indicates that the...
BATTERY CLAIM FOR "LOP 4041512-CHARING AND TESTING" - 10/25/2017
I have 2-claims in which we only "Charged & Tested" the battery ... but it is asking for code for the dependency field ?? The battery was good, so we have no Warranty claim code - I dont know how to get by this??
Forum - 11/07/2017
... Control Module alone and if he selected the ECM option it only showed "Setup" as an option. We don't want to be debited back for using the same SPS program code for both Recalls....
Accessories - 11/08/2017
... My dealership is not good about this and it seems that no matter who I ask, I get nowhere. I would like to have all accessories sold put onto a repair order so that we can keep better track and they would get added and have the warranty applied...
Forum - 11/09/2017
That's what I have been doing too. The programming is simultaneous on the 18 model, and it specifies on the result that it is programming both, so I have used the same wcc for both. I did note in the tcm recall, that the software update ran the ecm and...
Forum - 02/19/2018
Are you saying you are replacing an engine that was replaced before, or are you saying you have an engine you installed that you are doing a repair on that will now be considerd parts warranty on the original installation of the engine?
GM Battery Info Help Card - NEW - 02/20/2018
Post a copy of the informational Battery Help Card at the GR8 Battery Tester and at each technician's work station to promote test compliance and accuracy to ensure a valid test result printout with battery replacement decisions.Download Card
Forum - 02/08/2018
On something like that I would type in a causal part description and use the tech notes to identify what was wrong with the initial sealer application. Don't highlight the causal part at all. The system may not accept it if you use the sealer as the ...
Forum - 02/02/2018
... indirect fuel injector and done an exhaust particulate filter cleaning. When submitting this claim would the indirect filter labor paying 1.0 be base only? Or would this include the exhaust particulate filter cleaning labor 1.1 making the base...
Forum - 02/05/2018
If I'm understanding Added Operations correctly, and I'm responding to verify my understanding of this as well, you would add a line but you don't need added operation approvals because the line is still addressing the 1 concern. Please wait...
Forum - 02/05/2018
Performance of the Diesel Particulate Filter Regeneration is included with the procedure to replace the indirect fuel injector (refer to SI Document ID 2406311), therefore submit base time for the replacement of the injector only.
Customer Declined Recall - 01/02/2018
I have a few customer's now that have declined to have the 17367 recall done, is there a form that the customer needs to sign and send to GM in order for the recall to show manually closed in IVH, if so where do I print them off? I looked around in service...
Customer Declined Recall - 01/02/2018
I have a few customer's now that have declined to have the 17367 recall done, is there a form that the customer needs to sign and send to GM in order for the recall to show manually closed in IVH, if so where do I print them off? I looked around in service...
Forum - 01/09/2018
... AND THEN AT THE END OF THE DAY THEY GIVE THE LOG TO THE WARRANTY ADMINISTRATOR TO KEEP. WE DON'T DO THAT AND I HAVEN'T READ ANYTHING THAT SAYS WE HAVE TO, WHICH IS SURPRISING. WE ONLY HAVE THE ADVISORS WRITE ONE OR TWO WAY SHUTTLE ON THE...
Forum - 01/05/2018
So our van that has our dealerships name on it can count as well? So if it's our dealerships and people don't pay for it, GM won't ask for any proof of receipt or anything?
Forum - 11/27/2017
I always CTL F in the Powertrain Coverage chart with the labor operation. If you enter it and it doesn't come up then it's not covered. Also, beware of when there are model year limits on the coverages. Sometimes it shows only good for...
Switching to Option A Labor Rate - 12/07/2017
I would love to see an article detailing the ins and outs of what needs to be done to go to Option A labor rate. There seems to be some disagreement within GM as to which ROs qualify for the labor study and which ones do not.
Forum - 12/22/2017
We don't get service management auth to added customer pay lines, I can't imagine what that would be like for the manager since they add C lines all the day long, lol. You would need the customer's authorization to do those repairs since they...
Forum - 12/19/2017
I've been caught in that scenario as well. I also find it annoying that if you look in the dealer profile section under Items Not Allowed that there is a lot of old operations that don't even get used any longer. It should be very precise...
Forum - 12/18/2017
You should be able to find this in Global Warranty Management under Analyze Warranty. Drop down to profile, go to items not allowed. Scroll to the bottom . The list of restricted op codes are listed. Hope this helps.
OLH - Time Stamps - Authorization - Required - Not Required - 03/23/2017
... If it's for something like drilling out broken bolts, separate time stamp required?Whenever you submit a claim with OLH, doesn't there have to be approval for OLH on the Job Card? Or does it depend? (I want to say that I've read somewhere...
Forum - 03/28/2017
I am, for the first time ever. I have no idea what they are doing now. First the deal with Coolant and now rejecting for PDI adds, I haven't seen any notice or bulletins on this. If someone sees something it would be great to know what is going on.
MAINT CONTRACT ON 2015 SPARK (ALL ELECTRIC) - 03/29/2017
I have a 2015 Spark (all electric) which has - Chevrolet 2-year maint.... Since we dont have the LOF portion to claim for, how should we be processing just for the tire rotations????
Forum - 03/30/2017
... Program Guidelines (Spark EV / Bolt EV) only. After 22 GB/line/mo, we may prioritize your data behind other Verizon customers during network congestion. Not available for machine-to-machine services. Mobile hotspot/tethering reduced to 3G speeds...
Forum - 03/16/2017
... the quantity on the paid transaction and it paid for the gallon that parts charged out. We don't have bulk coolant. I was using the gallon part number but DBC said that even so, they pay coolant by the quart! Go figure. I'm not...
Forum - 02/24/2017
... work load. I just got debited back for a claim from September of last year, but of course, you have to do everything online and not able to talk with anyone. Absolute joke!...
warranty1 - 03/06/2017
... for Module Reprogramming Transaction. Is the Warranty Claim Code the Set-up or program? Or do you put both codes? Bulletin #06-08-47-001. My Tech's are document the complete WCC in the correction comment on the job card, which are two codes....
Forum - 03/22/2017
... this all the time where the part is ordered the RO is kept open and most of the time the customer doesnt come back to several weeks later or longer to have the part installed....
Forum - 03/16/2017
oh ok sorry i misunderstood, no i dont have those cards but you can try to go into global warranty and do a vehicle history and look at the vehicle build and it may tell you what kind of van it is..! hope this helps you.
Forum - 05/02/2017
It is still a requirement to have the measurements, at least that is what my warranty support informed me of. I will not submit one without the spec sheet, and i type the stamp and before measurements in cause, after in the correction. Look at it this...
Forum - 04/19/2017
Definitley not a "done deal". After DMA approval there are many reasons they will reject your claim when submitted. You are able to go back and resubmit for a new dma auth.
Forum - 04/18/2017
Yeah. That's pretty much what I get when I ask about them here. But 04-00-89-015 includes "brake rotor/drum before/after readings" as part of the technician documentation.
Forum - 04/20/2017
... into a war with the carrier when I told them I would pay them the difference of their bill vs. what we got debited back for the transportation claim. And I mean a verbal war - their collections department and I did not have nice things to say to...
Forum - 06/22/2017
It was up to her to get the work done or not at the time, she chose not to....with that said, we'd probably cave and give her a service credit or something else to try and keep her happy. We seem to have become a charity department anymore. ...
Forum - 06/23/2017
we are about to change owners in the next few weeks so maybe things will change for the better , i really dont like it when they hold tickets for soo long it also has an effect on parts pricing too, gm will pay the price of the part at the date the job...
Forum - 07/21/2017
... to?? I also agree with cnkraemer...I always feel like GM is using "Gotcha" methodology...if you use the wrong information, GM can debit!!...
Forum - 07/23/2017
I would really appreciate JLwarranty providing us with an actual example of a warranty claim which includes a service manager's hand written documentation authorizing OLH. The warrany copy of a claim with electonic time punches and a work...
Forum - 08/22/2017
I would guess this would be a situation to trust the GM Authorization person and submit it on a different line. I would put additional notes in the comments that attempts were made to submit the gear as Consequential Damage but per GM moved to a...
Forum - 08/28/2017
I GOT A ONE-TIME-GRACE, ON A MISSING WCC. WE WERE ABLE TO PULL UP THE VEHICLE, IN TIS, AND SHOW THAT IT HAD BEEN PERFORMED. I SUBMITTED A SCREEN-SHOT OF TIS, SHOWING WE HAD DONE THE PROGRAMMING
Forum - 08/03/2017
Not sure what should be done in this situation, I know GM won't pay for test drives but due to the extent of this situation not sure...but would like to know the correct answer...please post the answer!
Forum - 08/03/2017
i would like to know the answer too ! dont think i would like to be stuck with that problem but i am like cnkraemer i would call the wsc for help !
Service Contract Claims ZSCT - 08/07/2017
... these types of claims. There is nothing online about submitting them :-( Thanks for any help you can send my way. Carol...
Forum - 08/16/2017
Yes I would also like to know if there is any other way to get it. If we don't have the print out and only the code can we not submit the claim? If not then the recall would stay open and then the customer would have to come back in to have...
BULLETIN PIP5504 - 07/26/2017
... that got rejected error 919 vehicle evulation citeria not compatible with this labor code 8480478. what else can i use with this repair ????...
CPVS AND LABOR OPERATIONS INCLUDED - 05/30/2017
... and special coverage operations aren't included to determine that number. What about special operations that are only created to use in bulletins and are not in the LTG? We're trying to keep track on a daily basis about where our...
Forum - 06/05/2017
... Observation Period F starting 6/1 and ending on 9/1/17. I can't find any infomation on what that Observation period F means. I've seen the bulletin regarding the new times but nothing with an F. Also, it doesn't show any obersvation...
Forum - 06/08/2017
... and Bulletin 01-00-89-010 (Comeback Prevention Tool) and Service P&P Article 3.3.2 Supporting Documentation (may include Service history printouts GM IVH, or Service Workbench Dashboard)....
CTS sedan window frame rear applique - 06/08/2017
question regarding the front side door window frame rear applique on a 2014 CTS. There is not a labor op and many steps to replacing this part. Is this a "labor op closest to" situation? Should I use the op that pays the most as there...
... Program Guidelines (Spark EV / Bolt EV) only. After 22 GB/line/mo, we may prioritize your data behind other Verizon customers during network congestion. Not available for machine-to-machine services. Mobile hotspot/tethering reduced to 3G speeds...
Forum - 03/16/2017
... the quantity on the paid transaction and it paid for the gallon that parts charged out. We don't have bulk coolant. I was using the gallon part number but DBC said that even so, they pay coolant by the quart! Go figure. I'm not...
Forum - 02/24/2017
... work load. I just got debited back for a claim from September of last year, but of course, you have to do everything online and not able to talk with anyone. Absolute joke!...
warranty1 - 03/06/2017
... for Module Reprogramming Transaction. Is the Warranty Claim Code the Set-up or program? Or do you put both codes? Bulletin #06-08-47-001. My Tech's are document the complete WCC in the correction comment on the job card, which are two codes....
Forum - 03/22/2017
... this all the time where the part is ordered the RO is kept open and most of the time the customer doesnt come back to several weeks later or longer to have the part installed....
Forum - 03/16/2017
oh ok sorry i misunderstood, no i dont have those cards but you can try to go into global warranty and do a vehicle history and look at the vehicle build and it may tell you what kind of van it is..! hope this helps you.
Forum - 05/02/2017
It is still a requirement to have the measurements, at least that is what my warranty support informed me of. I will not submit one without the spec sheet, and i type the stamp and before measurements in cause, after in the correction. Look at it this...
Forum - 04/19/2017
Definitley not a "done deal". After DMA approval there are many reasons they will reject your claim when submitted. You are able to go back and resubmit for a new dma auth.
Forum - 04/18/2017
Yeah. That's pretty much what I get when I ask about them here. But 04-00-89-015 includes "brake rotor/drum before/after readings" as part of the technician documentation.
Forum - 04/20/2017
... into a war with the carrier when I told them I would pay them the difference of their bill vs. what we got debited back for the transportation claim. And I mean a verbal war - their collections department and I did not have nice things to say to...
Forum - 06/22/2017
It was up to her to get the work done or not at the time, she chose not to....with that said, we'd probably cave and give her a service credit or something else to try and keep her happy. We seem to have become a charity department anymore. ...
Forum - 06/23/2017
we are about to change owners in the next few weeks so maybe things will change for the better , i really dont like it when they hold tickets for soo long it also has an effect on parts pricing too, gm will pay the price of the part at the date the job...
Forum - 07/21/2017
... to?? I also agree with cnkraemer...I always feel like GM is using "Gotcha" methodology...if you use the wrong information, GM can debit!!...
Forum - 07/23/2017
I would really appreciate JLwarranty providing us with an actual example of a warranty claim which includes a service manager's hand written documentation authorizing OLH. The warrany copy of a claim with electonic time punches and a work...
Forum - 08/22/2017
I would guess this would be a situation to trust the GM Authorization person and submit it on a different line. I would put additional notes in the comments that attempts were made to submit the gear as Consequential Damage but per GM moved to a...
Forum - 08/28/2017
I GOT A ONE-TIME-GRACE, ON A MISSING WCC. WE WERE ABLE TO PULL UP THE VEHICLE, IN TIS, AND SHOW THAT IT HAD BEEN PERFORMED. I SUBMITTED A SCREEN-SHOT OF TIS, SHOWING WE HAD DONE THE PROGRAMMING
Forum - 08/03/2017
Not sure what should be done in this situation, I know GM won't pay for test drives but due to the extent of this situation not sure...but would like to know the correct answer...please post the answer!
Forum - 08/03/2017
i would like to know the answer too ! dont think i would like to be stuck with that problem but i am like cnkraemer i would call the wsc for help !
Service Contract Claims ZSCT - 08/07/2017
... these types of claims. There is nothing online about submitting them :-( Thanks for any help you can send my way. Carol...
Forum - 08/16/2017
Yes I would also like to know if there is any other way to get it. If we don't have the print out and only the code can we not submit the claim? If not then the recall would stay open and then the customer would have to come back in to have...
BULLETIN PIP5504 - 07/26/2017
... that got rejected error 919 vehicle evulation citeria not compatible with this labor code 8480478. what else can i use with this repair ????...
CPVS AND LABOR OPERATIONS INCLUDED - 05/30/2017
... and special coverage operations aren't included to determine that number. What about special operations that are only created to use in bulletins and are not in the LTG? We're trying to keep track on a daily basis about where our...
Forum - 06/05/2017
... Observation Period F starting 6/1 and ending on 9/1/17. I can't find any infomation on what that Observation period F means. I've seen the bulletin regarding the new times but nothing with an F. Also, it doesn't show any obersvation...
Forum - 06/08/2017
... and Bulletin 01-00-89-010 (Comeback Prevention Tool) and Service P&P Article 3.3.2 Supporting Documentation (may include Service history printouts GM IVH, or Service Workbench Dashboard)....
CTS sedan window frame rear applique - 06/08/2017
question regarding the front side door window frame rear applique on a 2014 CTS. There is not a labor op and many steps to replacing this part. Is this a "labor op closest to" situation? Should I use the op that pays the most as there...
Forum - 06/08/2017
Thank you Conny, This particular 14 CTS is a Sedan and that labor op - although EXACTLY what I need does not apply to this vehicle. Even the part number and description is called: front side door window frame rear applique. Any suggestions...
Forum - 06/09/2017
the only other applique labor op for that model is 1042870 but its for the inside door panel trim applique..maybe use this one for the nearest to labor op...hope this helps
Forum - 06/09/2017
... choosing to apply an lct from one of the components within this tear down to replace. Thank you so much for the input!...
Forum - 06/22/2017
I would think that it would be submitted without the OLH as it does not meet requirements...the tech and the dealership are out $$. And, a review of proper time documentation may need to be visited with Manager, Tech, and Warranty Admin.
Special Policy Reimbursement - 06/21/2017
I have a customer requesting reimbursement on special coverage 15284. She did not have the work done, the reimbursement is for the check out time. Is she eligible for reimbursement ?
Forum - 06/19/2017
... too but mostly its my typeos or i miss a letter or number of the vin and average days to process i dont like it when tickets are kept open for a few weeks or months for ordered parts until its convenient for service to get the customers back in.....
Forum - 05/12/2017
I was told the best rule on emission, for states without any special provisions, was doc id 2533855. Those with no asterick are not covered after 3/36, those with 2 and 3 asterick are covered until 8/80k. We all now have a printout with covered components...
Broken Window - 05/17/2017
HiWe had a customer come in that stated when she closed her right rear door the window shattered. I was just wondering if we should handle this asa regular warranty assuming the glass was defective or should we handle it as a customer enthusiasm?Any input...
Forum - 05/18/2017
... wise, and the rear side glass shattered on a terrain when the customer shut the rear side door. It was a heat built up in vehicle, with a jolt, that was cause. I think we may have flagged it as customer enthusiasm, since it was not the fault of...
SFE Q3 2016 RECALL AUDIT - 05/22/2017
... 5th.Any info would be helpful, the phone number to call on the invoice doesn't have a clue has to what it means....
Forum - 05/11/2017
... hold them 3 years. I have 2 locked rooms, above our parts storage area. I'm not sure if this helps your question...
DEF fluid at free Scheduled Maintenance? - 05/11/2017
Sending this out into the cosmos to see what other dealerships are doing...Is DEF fluid supposed to be filled, and included, in Scheduled Maintenance? If yes, is there a limit to how much?
Forum - 05/08/2017
... time punching on the time ticket)? Depending on the circumstance and the debit, you may be able to provide the support although I am currently not aware of a charge back dispute process for Mail Out Reviews. For the Community: Has anyone disputed...
Re: GMPP and Exchange Parts - 05/03/2012
i am just back from jury duty today and trying my best to reprogram myself. yes you do put the cost of the radio in misc net but doesnt the labor go to the tech in the labor column??
Re: GMPP and Exchange Parts - 05/04/2012
I'll submit it now and let you know. I hate it when I can't seem to put my finger on information like that quickly. I guess we don't do too many if I can't remember the process.
Re: Complimentary Anniversary LOF Labor Op - 04/18/2012
I haven't seen any like this either. Is it something your dealership is doing maybe and not one going through warranty? I'd check with the service manager.
Re: WPC returns - 04/18/2012
The copies of the request and the UPS labol that I give to parts go with the part back to the WPC. I don't touch the return other than to give them all of the paperwork. I keep the other copy as a "just in case" and to submit for the admin tim with...
Re: GMPP SMARTCARE MAINTENANCE - 04/23/2012
Go to Global to the labor time guide, under preface select GMPP_MIC Maintenance Program. It should give you everything you need but the dollar amounts.
Re: GM Tire Program - 04/12/2012
... THAT INCLUDED ME BUT THEY (PARTS AND SVC) RAN WITH IT! THERE IS A ZPTI OPTION IN THE DROP DOWN BUT AFTER THAT IT'S ONLY FOR LIKE TRANS OR ENGINE REPLACEMENTS....
Complimentary Anniversary LOF Labor Op - 04/17/2012
... this: "Complimentary Oil Change, Tire Rotaion & 27 Point Vehicle Inspection offer to celebrate your anniversary. Congratulations on two years with your Buick from....." A Buick customer brought in an email that said to print the email & bring it to...
Re: GM Dealer Rent-A-Car - 04/12/2012
... REIMBURSEMENT. WE USED TO HAND THEM OUT LIKE CANDY AND PEOPLE GOT USED TO IT BUT NOW THAT WE DON'T HAVE OUR OWN CARS TO USE, BOTH THE WRITERS AND CUSTOMER'S NEED TO BE RE-TRAINED....
Re: Rust through perforation repairs - 02/27/2012
... straight time (ST) in the Other Labor Hours column and appropriate authorization is required. So what is the guideline for extensive? One tech might not feel like repairing a few pinholes, and another might want to slap a 1/2 gallon of "mud" on and...
Re: another processing problem - 03/09/2012
It's been doing that for about a week now and everyday I think they'll have it licked and I just submitted another one and same thing. It's one of those small annoying problems that I wish they would just fix already. Wah! It's been a long week :)
Re: Rental days? - 03/13/2012
Does your service manager stamp an auth on the job card or does he just sign the line? We don't usually have a lot of rental but there's no specific auth related to rental over 3 days, just the management "okay", right?
Re: Please Help with LOP(s) - 03/16/2012
I had this in the past - you need to take into account the "overlap" for both banks. Don't try to claim the full time from both labor ops because they do overlap. The excessive parts ceiling I did code it for and it finally went thru. I did call the...
Thank you Conny, This particular 14 CTS is a Sedan and that labor op - although EXACTLY what I need does not apply to this vehicle. Even the part number and description is called: front side door window frame rear applique. Any suggestions...
Forum - 06/09/2017
the only other applique labor op for that model is 1042870 but its for the inside door panel trim applique..maybe use this one for the nearest to labor op...hope this helps
Forum - 06/09/2017
... choosing to apply an lct from one of the components within this tear down to replace. Thank you so much for the input!...
Forum - 06/22/2017
I would think that it would be submitted without the OLH as it does not meet requirements...the tech and the dealership are out $$. And, a review of proper time documentation may need to be visited with Manager, Tech, and Warranty Admin.
Special Policy Reimbursement - 06/21/2017
I have a customer requesting reimbursement on special coverage 15284. She did not have the work done, the reimbursement is for the check out time. Is she eligible for reimbursement ?
Forum - 06/19/2017
... too but mostly its my typeos or i miss a letter or number of the vin and average days to process i dont like it when tickets are kept open for a few weeks or months for ordered parts until its convenient for service to get the customers back in.....
Forum - 05/12/2017
I was told the best rule on emission, for states without any special provisions, was doc id 2533855. Those with no asterick are not covered after 3/36, those with 2 and 3 asterick are covered until 8/80k. We all now have a printout with covered components...
Broken Window - 05/17/2017
HiWe had a customer come in that stated when she closed her right rear door the window shattered. I was just wondering if we should handle this asa regular warranty assuming the glass was defective or should we handle it as a customer enthusiasm?Any input...
Forum - 05/18/2017
... wise, and the rear side glass shattered on a terrain when the customer shut the rear side door. It was a heat built up in vehicle, with a jolt, that was cause. I think we may have flagged it as customer enthusiasm, since it was not the fault of...
SFE Q3 2016 RECALL AUDIT - 05/22/2017
... 5th.Any info would be helpful, the phone number to call on the invoice doesn't have a clue has to what it means....
Forum - 05/11/2017
... hold them 3 years. I have 2 locked rooms, above our parts storage area. I'm not sure if this helps your question...
DEF fluid at free Scheduled Maintenance? - 05/11/2017
Sending this out into the cosmos to see what other dealerships are doing...Is DEF fluid supposed to be filled, and included, in Scheduled Maintenance? If yes, is there a limit to how much?
Forum - 05/08/2017
... time punching on the time ticket)? Depending on the circumstance and the debit, you may be able to provide the support although I am currently not aware of a charge back dispute process for Mail Out Reviews. For the Community: Has anyone disputed...
Re: GMPP and Exchange Parts - 05/03/2012
i am just back from jury duty today and trying my best to reprogram myself. yes you do put the cost of the radio in misc net but doesnt the labor go to the tech in the labor column??
Re: GMPP and Exchange Parts - 05/04/2012
I'll submit it now and let you know. I hate it when I can't seem to put my finger on information like that quickly. I guess we don't do too many if I can't remember the process.
Re: Complimentary Anniversary LOF Labor Op - 04/18/2012
I haven't seen any like this either. Is it something your dealership is doing maybe and not one going through warranty? I'd check with the service manager.
Re: WPC returns - 04/18/2012
The copies of the request and the UPS labol that I give to parts go with the part back to the WPC. I don't touch the return other than to give them all of the paperwork. I keep the other copy as a "just in case" and to submit for the admin tim with...
Re: GMPP SMARTCARE MAINTENANCE - 04/23/2012
Go to Global to the labor time guide, under preface select GMPP_MIC Maintenance Program. It should give you everything you need but the dollar amounts.
Re: GM Tire Program - 04/12/2012
... THAT INCLUDED ME BUT THEY (PARTS AND SVC) RAN WITH IT! THERE IS A ZPTI OPTION IN THE DROP DOWN BUT AFTER THAT IT'S ONLY FOR LIKE TRANS OR ENGINE REPLACEMENTS....
Complimentary Anniversary LOF Labor Op - 04/17/2012
... this: "Complimentary Oil Change, Tire Rotaion & 27 Point Vehicle Inspection offer to celebrate your anniversary. Congratulations on two years with your Buick from....." A Buick customer brought in an email that said to print the email & bring it to...
Re: GM Dealer Rent-A-Car - 04/12/2012
... REIMBURSEMENT. WE USED TO HAND THEM OUT LIKE CANDY AND PEOPLE GOT USED TO IT BUT NOW THAT WE DON'T HAVE OUR OWN CARS TO USE, BOTH THE WRITERS AND CUSTOMER'S NEED TO BE RE-TRAINED....
Re: Rust through perforation repairs - 02/27/2012
... straight time (ST) in the Other Labor Hours column and appropriate authorization is required. So what is the guideline for extensive? One tech might not feel like repairing a few pinholes, and another might want to slap a 1/2 gallon of "mud" on and...
Re: another processing problem - 03/09/2012
It's been doing that for about a week now and everyday I think they'll have it licked and I just submitted another one and same thing. It's one of those small annoying problems that I wish they would just fix already. Wah! It's been a long week :)
Re: Rental days? - 03/13/2012
Does your service manager stamp an auth on the job card or does he just sign the line? We don't usually have a lot of rental but there's no specific auth related to rental over 3 days, just the management "okay", right?
Re: Please Help with LOP(s) - 03/16/2012
I had this in the past - you need to take into account the "overlap" for both banks. Don't try to claim the full time from both labor ops because they do overlap. The excessive parts ceiling I did code it for and it finally went thru. I did call the...
need a labor op - 03/20/2012
working on a 2009 gmc acadia , replaced the Fuel Feed Intermediate Pipe part no 12591197..there is a service bulletin that applies to this part number but the repair doesnt apply to the bulletin.the pipe needs to be replaced...help!!!!!
Re: March warranty news - 04/04/2012
Can I ask why you don't agree with it? They changed the wording for their "empowerment tools". From now on Policy, Goodwill and Customer Enthusiasm... all have specific requirements to use them. See TSB 11-00-89-005A for the latest and greatest! G...
Re: OP CODES LIST - 03/26/2012
I know JL has a list of service Z-op codes and their applications in with their help cards. Try that. Other than that I don't know of a master list of those anywhere. Are you looking for a specific oil change?
Re: GM Dealer Rent-A-Car - 04/06/2012
... vehicles) per day may be provided. Qualified "overnight" repairs are 8+ hours labor OR a vehicle down situation (safety reason, part delay, etc). We use two way shuttle at $15 for anything that doesn't qualify for a rental. Generally speaking, we...
Re: MISCELLANEOUS FUEL - 01/10/2012
... ask how they want you to handle it. With a no problem found it may be a tough sell. Let us know what works out....
Re: 2011 CHEV EXPRESS (AMBULANCE) - 01/02/2012
I'd get your area manager involved. That's quite a bit of time for a no problem found but having to take out a good portion of the dash/doghouse just to be able to get to the motor is no fun.
Silverado HD PDI form? - 01/03/2012
... to tell from the VIN and the Vehicle build doesn't seem to be much help either. Just wondering how you are figuring out which form to use?? Thanks!...
PDI 2012 VERANO - 01/04/2012
Can someone tell me where to go to find PDI for a 2012 veranos what labor op I use ? Thanks I look in the Warranty hlp cards and it dosent give me for Veranos unless Im missing something
Re: 2012 PDI TIMES - 11/21/2011
Look in SI, under the vehicle. If the VIN doesn't work, use the make and model of vehicle. Use op code Z7000, it will give you correct PDI times.
Re: What should I do? - 12/06/2011
I was going to suggest the 'customer satisfaction' option if that manufacturer has it. Tells the manufacturer that it's not a defect but doing it for the customer.
Re: What should I do? - 12/06/2011
... make the right decisions too for himself and the dealer too.. good Luck and yea let us know what happens....
Re: Courtesy deliveries - PDI - 02/07/2012
... raised to take into consideration the DEF fluid, if my memory serves, I think it's around $50 but don't hold me to that. ...
Re: Problems with Transaction Summary Report? - 02/15/2012
Its 9:11 California/Bay Area: No report - I agree, admins have their routine "you dont want to mess with or we get grumpy & our day is all of of whack. ** is anyone still having trouble getting claims thru today "2/15/12" ???
Re: Warranty Part Retention - 02/02/2012
ONE THING TO KEEP IN MIND; WHEN YOU SCRAP PARTS EVERYDAY, JUST MAKE SURE THAT YOU ARE CHECKING FOR REQUESTED PARTS DAILY. IF THEY ASK FOR IT ON DAY 14 AND YOU DON'T CHECK IT FOR A DAY OR SO AND SCRAP ON DAY 15 YOU MAY END UP DUMPSTER DIVING- NEVER FU...
Re: Transportation Damage Submissions - 02/06/2012
... claims much easier. The biggest issue we have is finding the right labor op for the repairs. We do the warranty paint repairs for the local Ford dealer just down the street, too, between them and hail claims, the body shop is always busy....
Re: USED CAR - BATTERY - 01/31/2012
Here lately every battery i have submitted has been restricted and i had to H-Route for auth...Don"t know how long the vehicle has been sitting on the lot but i would think this would be Used Car Dept. maintanence...
Re: - 02/02/2012
i submitted one yesterday for the oil change with no problem.. labor ops i use are z2367 for oil change and z2365 for 20 dollars off service..havent had any today...
Re: Emissions Coverage - 01/18/2012
I have yet to figure out WHY service advisors and managers do this kind of thing to us...I dont have too many oil change programs yet but i hear we are gonna have more soon :(
Re: Warranty Part Retention - 01/25/2012
... GUYS PLACE THE PARTS ON THE SHELVES, ALSO 1-0 LAST DIGIT OF RO. IF YOU HAVE TIME TO SCRAP DAILY IT WOULD MAKE THE JOB A LOT QUICKER AND EASIER! ...
Re: CBG PRE-OWNED LIMITED - 01/25/2012
We have a misc. code set up that I bill any extra amount that GM won't pay to advertising. Doesn't show as an 'internal' job on the RO but is shows the extra amount being taken off so it does the job.
Re: GMPP - 03/24/2011
They should. Check your line detail on your credit memo. They break the payment down by labor, parts, misc and taxes.
Re: TRANSPORTATION CLAIMS - 04/05/2011
... AND SENT TO THE CARRIER..DONT THINK A T-CLAIM CAN BE SUBMITTED NOW IF THE VEHICLE CAME IN 3-26..YOU MAY WANT TO CALL DBC AND GET THEIR IMPUT..HOPE THIS HELPS...
Re: Flywheel Housing Seal opcode - 03/16/2011
i dont understand that either you would think the labor op would have some add on's if it required the transmission to be removed ..we cannot auth anything over 2 hours other labor time either you may have to call your fom to get more time..
Re: 1926 Warranty - 03/17/2011
My service manager has this under the glass on his desk. Amazing how far things have come. Customer service doesn't seem to be a top priority at the time.
Re: ADP and electronically submitting warranty - 03/10/2011
IF YOU SUBMIT THEM ONE AT A TIME TO GM THEN YOU CAN GO BACK INTO PMT AND PUT THE RO IN AND IT WILL SHOW IF IT WAS ACCEPTED AND PAID OR REJECTED....THEN YOU CAN FIX AND RESUBMIT THEN IF YOU NEED TO....IF YOU HAVE ANY OTHER QUESTIONS OR THIS DOESNT MAKE...
working on a 2009 gmc acadia , replaced the Fuel Feed Intermediate Pipe part no 12591197..there is a service bulletin that applies to this part number but the repair doesnt apply to the bulletin.the pipe needs to be replaced...help!!!!!
Re: March warranty news - 04/04/2012
Can I ask why you don't agree with it? They changed the wording for their "empowerment tools". From now on Policy, Goodwill and Customer Enthusiasm... all have specific requirements to use them. See TSB 11-00-89-005A for the latest and greatest! G...
Re: OP CODES LIST - 03/26/2012
I know JL has a list of service Z-op codes and their applications in with their help cards. Try that. Other than that I don't know of a master list of those anywhere. Are you looking for a specific oil change?
Re: GM Dealer Rent-A-Car - 04/06/2012
... vehicles) per day may be provided. Qualified "overnight" repairs are 8+ hours labor OR a vehicle down situation (safety reason, part delay, etc). We use two way shuttle at $15 for anything that doesn't qualify for a rental. Generally speaking, we...
Re: MISCELLANEOUS FUEL - 01/10/2012
... ask how they want you to handle it. With a no problem found it may be a tough sell. Let us know what works out....
Re: 2011 CHEV EXPRESS (AMBULANCE) - 01/02/2012
I'd get your area manager involved. That's quite a bit of time for a no problem found but having to take out a good portion of the dash/doghouse just to be able to get to the motor is no fun.
Silverado HD PDI form? - 01/03/2012
... to tell from the VIN and the Vehicle build doesn't seem to be much help either. Just wondering how you are figuring out which form to use?? Thanks!...
PDI 2012 VERANO - 01/04/2012
Can someone tell me where to go to find PDI for a 2012 veranos what labor op I use ? Thanks I look in the Warranty hlp cards and it dosent give me for Veranos unless Im missing something
Re: 2012 PDI TIMES - 11/21/2011
Look in SI, under the vehicle. If the VIN doesn't work, use the make and model of vehicle. Use op code Z7000, it will give you correct PDI times.
Re: What should I do? - 12/06/2011
I was going to suggest the 'customer satisfaction' option if that manufacturer has it. Tells the manufacturer that it's not a defect but doing it for the customer.
Re: What should I do? - 12/06/2011
... make the right decisions too for himself and the dealer too.. good Luck and yea let us know what happens....
Re: Courtesy deliveries - PDI - 02/07/2012
... raised to take into consideration the DEF fluid, if my memory serves, I think it's around $50 but don't hold me to that. ...
Re: Problems with Transaction Summary Report? - 02/15/2012
Its 9:11 California/Bay Area: No report - I agree, admins have their routine "you dont want to mess with or we get grumpy & our day is all of of whack. ** is anyone still having trouble getting claims thru today "2/15/12" ???
Re: Warranty Part Retention - 02/02/2012
ONE THING TO KEEP IN MIND; WHEN YOU SCRAP PARTS EVERYDAY, JUST MAKE SURE THAT YOU ARE CHECKING FOR REQUESTED PARTS DAILY. IF THEY ASK FOR IT ON DAY 14 AND YOU DON'T CHECK IT FOR A DAY OR SO AND SCRAP ON DAY 15 YOU MAY END UP DUMPSTER DIVING- NEVER FU...
Re: Transportation Damage Submissions - 02/06/2012
... claims much easier. The biggest issue we have is finding the right labor op for the repairs. We do the warranty paint repairs for the local Ford dealer just down the street, too, between them and hail claims, the body shop is always busy....
Re: USED CAR - BATTERY - 01/31/2012
Here lately every battery i have submitted has been restricted and i had to H-Route for auth...Don"t know how long the vehicle has been sitting on the lot but i would think this would be Used Car Dept. maintanence...
Re: - 02/02/2012
i submitted one yesterday for the oil change with no problem.. labor ops i use are z2367 for oil change and z2365 for 20 dollars off service..havent had any today...
Re: Emissions Coverage - 01/18/2012
I have yet to figure out WHY service advisors and managers do this kind of thing to us...I dont have too many oil change programs yet but i hear we are gonna have more soon :(
Re: Warranty Part Retention - 01/25/2012
... GUYS PLACE THE PARTS ON THE SHELVES, ALSO 1-0 LAST DIGIT OF RO. IF YOU HAVE TIME TO SCRAP DAILY IT WOULD MAKE THE JOB A LOT QUICKER AND EASIER! ...
Re: CBG PRE-OWNED LIMITED - 01/25/2012
We have a misc. code set up that I bill any extra amount that GM won't pay to advertising. Doesn't show as an 'internal' job on the RO but is shows the extra amount being taken off so it does the job.
Re: GMPP - 03/24/2011
They should. Check your line detail on your credit memo. They break the payment down by labor, parts, misc and taxes.
Re: TRANSPORTATION CLAIMS - 04/05/2011
... AND SENT TO THE CARRIER..DONT THINK A T-CLAIM CAN BE SUBMITTED NOW IF THE VEHICLE CAME IN 3-26..YOU MAY WANT TO CALL DBC AND GET THEIR IMPUT..HOPE THIS HELPS...
Re: Flywheel Housing Seal opcode - 03/16/2011
i dont understand that either you would think the labor op would have some add on's if it required the transmission to be removed ..we cannot auth anything over 2 hours other labor time either you may have to call your fom to get more time..
Re: 1926 Warranty - 03/17/2011
My service manager has this under the glass on his desk. Amazing how far things have come. Customer service doesn't seem to be a top priority at the time.
Re: ADP and electronically submitting warranty - 03/10/2011
IF YOU SUBMIT THEM ONE AT A TIME TO GM THEN YOU CAN GO BACK INTO PMT AND PUT THE RO IN AND IT WILL SHOW IF IT WAS ACCEPTED AND PAID OR REJECTED....THEN YOU CAN FIX AND RESUBMIT THEN IF YOU NEED TO....IF YOU HAVE ANY OTHER QUESTIONS OR THIS DOESNT MAKE...
Re: Towing - 03/11/2011
... by selecting the "Analyze Warranty" tab and then "View Service Agent Profile". Change the drop down box on the page to GM-US then click "Other Items Not Allowed" and at the bottom it shows your towing amount limit....
MULTIPOINT INSPECTIONS - 05/14/2011
My service mamnger told me yesterday that GM does not want us doing multipoint inspections on vehicles that are in for warranty work? Has anyone else heard of this?
Re: MULTIPOINT INSPECTIONS - 05/16/2011
... inspection. But you should do an inspection on every vehicle for maintanence issues. From what I have read GM wants you to do inspections, just don't go looking for things to do under warranty, unless it is a safety issue. ...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 05/16/2011
... because I have to submit them. I'm sure we've probably missed a few, but on the whole they're doing a pretty good job. I remind them occasionally if I haven't seen any in a while too!...
Re: ZSET REJECT - 06/16/2011
That's the weird thing, fog lamps are not listed on the vehicle build. I suppose it's a call to the DBC to find out if there's some glitch somewhere. I usually doubt my what I know first though. Thanks for the thought tho.
Re: Labor op Z6999 pdi fluids - 06/02/2011
THERE IS AN ARTICLE IN THE MARCH 2011 NEWSLETTER ON PAGE 5 ABOUT THIS..THERE IS A CEILING ON FLUIDS..YOU CAN USE THE AMOUNT USED AND DOCUMENT REASON FOR EXCESS FLUID AND SUBMITT THE CLAIM AS IS AND MONITOR THE CLAIM OR ATTEMPT TO APPLY THE "P" CODE/DEALER...
GM CUST ASST OFFERED REIMBURSEMENT - 06/02/2011
... HER TO US TO SEEK 50% REIMBURSEMENT AUTH BY GM..... I AM HAVING TROUBLE FINDING ANY DOCUMENT ON WHAT LABOR OP TO USE (THAT SOUNDS CORRECT) ---- ANY SUGGESTIONS ???...
Re: EMPOWERMENT GOODWILL - GMPP COVERAGE - 06/10/2011
... Form). There is a form that must be filled out and fax into to GM. I don't think this is something you do under global warranty. ...
Re: VOLTS -- WARRANTY REPAIR VS IN-SERVICE DATE - 04/14/2011
Close the PDI ticket and make a new one for the added things sales is looking for. Once the PDI is accepted, I usually don't have any trouble getting the second job card to pay. We haven't gotten to the VOLT yet, we're in the west but it works on o...
GM credit memos - 04/15/2011
... Reports Mailbox? I called the DBC and Global Help Desk and they have escalated my claim, but I don't have an answer as to why yet. Thanks in advance!...
Re: PRE-AUTH - 04/08/2011
... RIGHT TO THE BOTTOM AND CLICK NEW THEN IT SHOULD TAKE YOU TO THE NEXT SCREEN IMMEDIATELY WHERE YOU WOULD START MAKING CHOICES FOR GM OR MIC.....I JUST TRIED IT AND IT WORKED. GOOD LUCK....
Re: I op codes - 08/31/2011
I'm thinking you would follow document id:218266 and choose a labor op from the list, an "R" labor op since it was a GM accessory, put on by a GM dealer. I'm assuming under 3/36, but if not it would have the 12/12.
SPECIAL COVERAGE #10054 - 09/07/2011
... GM regarding new special policy. *** my question ** with this policy stating GM pays 50% - how would I figure / submit this ????...
Re: non gm parts mark up - 08/29/2011
YOU ARE RIGHT HK IT DOESN'T MARK IT UP ON GLOBAL..I HAD FIRST SUBMITTED IT ON REYNOLDS,IT DOES MARK UP ON THERE..THE CLAIM DID REJECT DUE TO THE PART BEING MORE THAN THE GM PART..SO I RESUBMITTED ON GLOBAL WARRANTY AND SENT IT FOR AUTHORIZATION WITH ...
2 year/30000 mile standard CPO maintenance plan - 08/30/2011
... of it, and of course, we have a customer here for their free oil change under the plan. Any help would be appreciated - thanks in advance!...
Re: Business Choice - 09/15/2011
... There's a lot up in the air on this for me and no one seems to know the whole story if you know what I mean. I guess I'm wondering if there is one difinitive bulletin that spells out the entire process and what I personally am responsible for doin...
Re: Customer reimbursement - 09/26/2011
The way I read the bulletin it only has to be a GM part that was replaced and doesn't matter where they got it installed. Correct?
Re: OLH on GMPP Claim - 11/15/2011
If you have service management empowerment for GMPP OLH, you can authorize up to your dealership empowerment without H-routing. If it is beyond the empowerment level, then you have to H-route the transaction. As in factory warranty, the OLH must be documented...
Re: GM MESSAGES - 10/28/2011
i was able to look at all my messages at the other dealer i worked for they would come up when i logged on but for some reason it doesnt happen at this job...thanks anyway for your help
Re: REFRIGERANT COST - 10/21/2011
i just talked to dbc about freon , the part number is for bulk and when you use that number the system reduces it down to ounces...so we are getting shorted, you would have to adjust the amount from ounces to lbs.to make it come out right
Re: Powertrain Coverage for Bulletin Labor Op - 10/07/2011
We had a similar claim for a 2010 Enclave. Our tech performed some of the document you posted, however he ended up replacing all the timnig chains & related components, camshaft position actuators, tensioners, sprockets & guides. We used the labor op...
2010 CAMARO - STRIPE - 10/10/2011
... removed ..... per EPIC the part is called: R/CMPT LID CTR STRIPE , when I put in stripe in SI you get B7011 = Decal or Stripe Replacement .3 // when I check part group to labor op I get B7010 B8600 B8610 B8648 B8700 in which I dont believe any of...
Recall 09132 - Power steering hose leak - 09/20/2011
... new style hose and clamps. The decision was to not change anything since it appears to have been done already. I am trying to figure out the best way to submit this. Any ideas? There is no labor code to use for no problem or already completed. T...
"California" Bay Area Dealers - Tax question - 07/14/2011
... year her in "San Leandro" our tax rate went up to 10% then Obama dropped California 1% bring it down to 9% but my claims are still paying 10%....... who do we talk too ?????? Anyone else have this issue...
ONSTAR CONCERN LABOR OP ?? - 07/14/2011
I HAVE A 2007 SUBURBAN.. COMPLAINT: STARTING CAR ONSTAR COMES ON & STATES YOU HAVE LEFT YOUR ROUTE WHEN CUSTOMER HAD NEVER ASKED FOR ROUTE --- TRIED TO CANCEL AS PER DOC#2407737 "UNSUCCESSFUL", REMOVED BATTERY FOR 10 MIN TO CLEAR >>> QUESTION: SINCE I...
... by selecting the "Analyze Warranty" tab and then "View Service Agent Profile". Change the drop down box on the page to GM-US then click "Other Items Not Allowed" and at the bottom it shows your towing amount limit....
MULTIPOINT INSPECTIONS - 05/14/2011
My service mamnger told me yesterday that GM does not want us doing multipoint inspections on vehicles that are in for warranty work? Has anyone else heard of this?
Re: MULTIPOINT INSPECTIONS - 05/16/2011
... inspection. But you should do an inspection on every vehicle for maintanence issues. From what I have read GM wants you to do inspections, just don't go looking for things to do under warranty, unless it is a safety issue. ...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 05/16/2011
... because I have to submit them. I'm sure we've probably missed a few, but on the whole they're doing a pretty good job. I remind them occasionally if I haven't seen any in a while too!...
Re: ZSET REJECT - 06/16/2011
That's the weird thing, fog lamps are not listed on the vehicle build. I suppose it's a call to the DBC to find out if there's some glitch somewhere. I usually doubt my what I know first though. Thanks for the thought tho.
Re: Labor op Z6999 pdi fluids - 06/02/2011
THERE IS AN ARTICLE IN THE MARCH 2011 NEWSLETTER ON PAGE 5 ABOUT THIS..THERE IS A CEILING ON FLUIDS..YOU CAN USE THE AMOUNT USED AND DOCUMENT REASON FOR EXCESS FLUID AND SUBMITT THE CLAIM AS IS AND MONITOR THE CLAIM OR ATTEMPT TO APPLY THE "P" CODE/DEALER...
GM CUST ASST OFFERED REIMBURSEMENT - 06/02/2011
... HER TO US TO SEEK 50% REIMBURSEMENT AUTH BY GM..... I AM HAVING TROUBLE FINDING ANY DOCUMENT ON WHAT LABOR OP TO USE (THAT SOUNDS CORRECT) ---- ANY SUGGESTIONS ???...
Re: EMPOWERMENT GOODWILL - GMPP COVERAGE - 06/10/2011
... Form). There is a form that must be filled out and fax into to GM. I don't think this is something you do under global warranty. ...
Re: VOLTS -- WARRANTY REPAIR VS IN-SERVICE DATE - 04/14/2011
Close the PDI ticket and make a new one for the added things sales is looking for. Once the PDI is accepted, I usually don't have any trouble getting the second job card to pay. We haven't gotten to the VOLT yet, we're in the west but it works on o...
GM credit memos - 04/15/2011
... Reports Mailbox? I called the DBC and Global Help Desk and they have escalated my claim, but I don't have an answer as to why yet. Thanks in advance!...
Re: PRE-AUTH - 04/08/2011
... RIGHT TO THE BOTTOM AND CLICK NEW THEN IT SHOULD TAKE YOU TO THE NEXT SCREEN IMMEDIATELY WHERE YOU WOULD START MAKING CHOICES FOR GM OR MIC.....I JUST TRIED IT AND IT WORKED. GOOD LUCK....
Re: I op codes - 08/31/2011
I'm thinking you would follow document id:218266 and choose a labor op from the list, an "R" labor op since it was a GM accessory, put on by a GM dealer. I'm assuming under 3/36, but if not it would have the 12/12.
SPECIAL COVERAGE #10054 - 09/07/2011
... GM regarding new special policy. *** my question ** with this policy stating GM pays 50% - how would I figure / submit this ????...
Re: non gm parts mark up - 08/29/2011
YOU ARE RIGHT HK IT DOESN'T MARK IT UP ON GLOBAL..I HAD FIRST SUBMITTED IT ON REYNOLDS,IT DOES MARK UP ON THERE..THE CLAIM DID REJECT DUE TO THE PART BEING MORE THAN THE GM PART..SO I RESUBMITTED ON GLOBAL WARRANTY AND SENT IT FOR AUTHORIZATION WITH ...
2 year/30000 mile standard CPO maintenance plan - 08/30/2011
... of it, and of course, we have a customer here for their free oil change under the plan. Any help would be appreciated - thanks in advance!...
Re: Business Choice - 09/15/2011
... There's a lot up in the air on this for me and no one seems to know the whole story if you know what I mean. I guess I'm wondering if there is one difinitive bulletin that spells out the entire process and what I personally am responsible for doin...
Re: Customer reimbursement - 09/26/2011
The way I read the bulletin it only has to be a GM part that was replaced and doesn't matter where they got it installed. Correct?
Re: OLH on GMPP Claim - 11/15/2011
If you have service management empowerment for GMPP OLH, you can authorize up to your dealership empowerment without H-routing. If it is beyond the empowerment level, then you have to H-route the transaction. As in factory warranty, the OLH must be documented...
Re: GM MESSAGES - 10/28/2011
i was able to look at all my messages at the other dealer i worked for they would come up when i logged on but for some reason it doesnt happen at this job...thanks anyway for your help
Re: REFRIGERANT COST - 10/21/2011
i just talked to dbc about freon , the part number is for bulk and when you use that number the system reduces it down to ounces...so we are getting shorted, you would have to adjust the amount from ounces to lbs.to make it come out right
Re: Powertrain Coverage for Bulletin Labor Op - 10/07/2011
We had a similar claim for a 2010 Enclave. Our tech performed some of the document you posted, however he ended up replacing all the timnig chains & related components, camshaft position actuators, tensioners, sprockets & guides. We used the labor op...
2010 CAMARO - STRIPE - 10/10/2011
... removed ..... per EPIC the part is called: R/CMPT LID CTR STRIPE , when I put in stripe in SI you get B7011 = Decal or Stripe Replacement .3 // when I check part group to labor op I get B7010 B8600 B8610 B8648 B8700 in which I dont believe any of...
Recall 09132 - Power steering hose leak - 09/20/2011
... new style hose and clamps. The decision was to not change anything since it appears to have been done already. I am trying to figure out the best way to submit this. Any ideas? There is no labor code to use for no problem or already completed. T...
"California" Bay Area Dealers - Tax question - 07/14/2011
... year her in "San Leandro" our tax rate went up to 10% then Obama dropped California 1% bring it down to 9% but my claims are still paying 10%....... who do we talk too ?????? Anyone else have this issue...
ONSTAR CONCERN LABOR OP ?? - 07/14/2011
I HAVE A 2007 SUBURBAN.. COMPLAINT: STARTING CAR ONSTAR COMES ON & STATES YOU HAVE LEFT YOUR ROUTE WHEN CUSTOMER HAD NEVER ASKED FOR ROUTE --- TRIED TO CANCEL AS PER DOC#2407737 "UNSUCCESSFUL", REMOVED BATTERY FOR 10 MIN TO CLEAR >>> QUESTION: SINCE I...
Re: ON-GOING BATTLE WITH TECHS - 07/06/2011
NOW IF MY TRAINING IS CORRECT FROM ALL I HAVE HEARD THAT YOU CAN HAVE MORE TIME ON THE BACK THAN ON THE FRONT..SOUNDS LIKE THE PUNCH TIME DOESNT ADD UP..IT IS A NEVER ENDING BATTLE WITH TECHS FOR SURE..
labor op code - 07/07/2011
... a labor op Z7091 I did it exactly as my manager said and it always comign back as Unaccepted, what an i doing wrong? I even sent it to GM authorzations and still :unaccepted: i need some help to as way its not going throgh...
Goodwill for radio - 07/21/2011
Have a customer in a GMC Acadia that had to have a radio replaced just out of warranty. Service Manager wanted to do this as a goodwill repair, but the transaction rejects because of the cost of the radio. R0760 doesnt allow for parts cost since radio...
warranty invoices - 08/16/2011
How long do we keep our warranty invoices after they have been accepted? we make copies of the invoices and any documentation going along with it. 5- 7 years?
non gm parts mark up - 08/19/2011
what is the markup on non gm parts????? i dont do non gm parts often ,my brain isn't working today.. thanks
warranty parts debits - 08/10/2011
Has anyone been lucky enough to get a warranty parts debit overturned??? if so i am open for suggestions....but i really think i am doomed...
Wheel Refinishing Shipping Charges?? - 08/02/2011
Sent 4 wheels off to Transwheel for refinishing. I haven't done one of these in a long time and can't remember if we're allowed to claim the shippping charges on this?? There used to be a bulletin about it, but for the life of me I can't find it. Probably...
Re: Wheel Refinishing Shipping Charges?? - 08/02/2011
mark i have seen something about wheel refinishing somewhere in the past few months so its not removed, possibly in one of the newsletters or a bulletin...in know this doesnt help much..
Re: Customer Enthusiasm - 07/28/2011
This doesn't sound like customer enthusiasm. The keys came "inoperable" so you are in a sense fixing them by recutting the keys. Submit under ZREG with the correct op for keys/transmitters.
Re: CPO Maintenance Plan - 03/26/2013
If I am not mistaken you would use Op Code Z2328 and you would put $35 in net. You also need to document the oil life and the Job Card and in the comments
Re: add credit time frame - 04/03/2013
I have gone for add credit on claims beyond 6 months. I think there is no limit. Best way to find out is submit for it and see what happens. Don't be afraid.
Re: Pyramid Repair? or three separate claims - 04/03/2013
Make sure your technician is properly trained in the area of seat heater repairs. If he is... AND followed all the proper diagnostic processes, contacted TAC " before " he got over his head etc... You should submit your claim as one line. Select the...
reimbursement for special coverage - 04/12/2013
If a customer brings in a repair done at a non gm garage for a recall reimbursement, do we reimburse them for what the recall would pay or the amount on their invoice they bring in.
Re: reimbursement for special coverage - 04/15/2013
... they say all refunds need to be sent to the customer assistance center do not go thru dealer...I would look at your spa.....
Re: reimbursement for special coverage - 04/16/2013
It is fustrating, and the customer usually doesn't want to hear an explanation..It would be nice if GM would have the customers submit to customer assistance for their refund instead of having the dealers refund the money..but that will never happen!...
CAN ANYONE HELP ME WITH EMISSIONS COVERAGE INFORMATION - 07/05/2013
I am trying to find out if an ECM is covered under Emissions warranty. I really don't know enough about the emissions coverage and want to find information, any help?
Re: Sublet - 07/08/2013
Thanks for everyone's help, but I'm still confused! I'm new to the warranty job. Do I put any time in the labor time spots (Base Labor, Add time, or Paint mix time, etc)and also do I list the parts? I'm still confused on how to figure up the cost for...
Re: Giving a GMPP Smartcare Plan to a customer, how to . . . - 07/17/2013
This is all done through the Dealer Aftersales Empowerment Portal now. My service manager handles it all between him and our DMA. This is at www.autopartners.net and the use of goodwill tools such as a Smartcare plan are included. Good luck! I found...
Global Labour Code Transition - 04/19/2013
... the new tools and resources in the Member's Area prior to the transition date of May 7, 2013, so you have the opportunity to download and print these items or simply become familiar with the new Global format. Watch the forum and the Member's Area f...
customer satisfaction - 05/02/2013
I have a very good customer that paid to have some work done and he is wanting us to help him now on the customer pay work. Has anyone ever goodwilled work after the customer has paid, and if so would you use a special labor op.
Moose! - 05/03/2013
I work for Alaska Sales & Service, a GMC Chevy Buick Cadillac dealer in Anchorage, Alaska. We're quite near the downtown area. This morning on the way to work I took this picture. That's our body shop in the background. There were actually two moose,...
Re: Warranty and Non-Warranty Tow Labor Ops - 05/16/2013
0600162 is good. Check the Warranty Help Cards under the Resources Tab and download and print out the Z Labour Operations one, it has all of the conversions and will be a very handy reference for you. Good Luck!
Tire Warranty - 05/29/2013
I have never done a tire warranty, is there anyone who can help me with the claim? Do you have to include the pre-approval form when you submit? Is it a ZREG transaction? Is there any of the tire information that needs to be submitted? HELP PLEASE!
Rental Car - 05/30/2013
Can anyone tell me if GM pays for a customer that has a GM vehicle and comes in to have service work done, like an oil change or something, but not under warranty. Does GM pay for them to have a rental car?
Re: Rental Car - 06/11/2013
I was trying to find the GLC for rental when no problem was found. According to jlwarranty training manual the old code was Z1000. Does anyone know if this is still good or has GM done away with it?!
NOW IF MY TRAINING IS CORRECT FROM ALL I HAVE HEARD THAT YOU CAN HAVE MORE TIME ON THE BACK THAN ON THE FRONT..SOUNDS LIKE THE PUNCH TIME DOESNT ADD UP..IT IS A NEVER ENDING BATTLE WITH TECHS FOR SURE..
labor op code - 07/07/2011
... a labor op Z7091 I did it exactly as my manager said and it always comign back as Unaccepted, what an i doing wrong? I even sent it to GM authorzations and still :unaccepted: i need some help to as way its not going throgh...
Goodwill for radio - 07/21/2011
Have a customer in a GMC Acadia that had to have a radio replaced just out of warranty. Service Manager wanted to do this as a goodwill repair, but the transaction rejects because of the cost of the radio. R0760 doesnt allow for parts cost since radio...
warranty invoices - 08/16/2011
How long do we keep our warranty invoices after they have been accepted? we make copies of the invoices and any documentation going along with it. 5- 7 years?
non gm parts mark up - 08/19/2011
what is the markup on non gm parts????? i dont do non gm parts often ,my brain isn't working today.. thanks
warranty parts debits - 08/10/2011
Has anyone been lucky enough to get a warranty parts debit overturned??? if so i am open for suggestions....but i really think i am doomed...
Wheel Refinishing Shipping Charges?? - 08/02/2011
Sent 4 wheels off to Transwheel for refinishing. I haven't done one of these in a long time and can't remember if we're allowed to claim the shippping charges on this?? There used to be a bulletin about it, but for the life of me I can't find it. Probably...
Re: Wheel Refinishing Shipping Charges?? - 08/02/2011
mark i have seen something about wheel refinishing somewhere in the past few months so its not removed, possibly in one of the newsletters or a bulletin...in know this doesnt help much..
Re: Customer Enthusiasm - 07/28/2011
This doesn't sound like customer enthusiasm. The keys came "inoperable" so you are in a sense fixing them by recutting the keys. Submit under ZREG with the correct op for keys/transmitters.
Re: CPO Maintenance Plan - 03/26/2013
If I am not mistaken you would use Op Code Z2328 and you would put $35 in net. You also need to document the oil life and the Job Card and in the comments
Re: add credit time frame - 04/03/2013
I have gone for add credit on claims beyond 6 months. I think there is no limit. Best way to find out is submit for it and see what happens. Don't be afraid.
Re: Pyramid Repair? or three separate claims - 04/03/2013
Make sure your technician is properly trained in the area of seat heater repairs. If he is... AND followed all the proper diagnostic processes, contacted TAC " before " he got over his head etc... You should submit your claim as one line. Select the...
reimbursement for special coverage - 04/12/2013
If a customer brings in a repair done at a non gm garage for a recall reimbursement, do we reimburse them for what the recall would pay or the amount on their invoice they bring in.
Re: reimbursement for special coverage - 04/15/2013
... they say all refunds need to be sent to the customer assistance center do not go thru dealer...I would look at your spa.....
Re: reimbursement for special coverage - 04/16/2013
It is fustrating, and the customer usually doesn't want to hear an explanation..It would be nice if GM would have the customers submit to customer assistance for their refund instead of having the dealers refund the money..but that will never happen!...
CAN ANYONE HELP ME WITH EMISSIONS COVERAGE INFORMATION - 07/05/2013
I am trying to find out if an ECM is covered under Emissions warranty. I really don't know enough about the emissions coverage and want to find information, any help?
Re: Sublet - 07/08/2013
Thanks for everyone's help, but I'm still confused! I'm new to the warranty job. Do I put any time in the labor time spots (Base Labor, Add time, or Paint mix time, etc)and also do I list the parts? I'm still confused on how to figure up the cost for...
Re: Giving a GMPP Smartcare Plan to a customer, how to . . . - 07/17/2013
This is all done through the Dealer Aftersales Empowerment Portal now. My service manager handles it all between him and our DMA. This is at www.autopartners.net and the use of goodwill tools such as a Smartcare plan are included. Good luck! I found...
Global Labour Code Transition - 04/19/2013
... the new tools and resources in the Member's Area prior to the transition date of May 7, 2013, so you have the opportunity to download and print these items or simply become familiar with the new Global format. Watch the forum and the Member's Area f...
customer satisfaction - 05/02/2013
I have a very good customer that paid to have some work done and he is wanting us to help him now on the customer pay work. Has anyone ever goodwilled work after the customer has paid, and if so would you use a special labor op.
Moose! - 05/03/2013
I work for Alaska Sales & Service, a GMC Chevy Buick Cadillac dealer in Anchorage, Alaska. We're quite near the downtown area. This morning on the way to work I took this picture. That's our body shop in the background. There were actually two moose,...
Re: Warranty and Non-Warranty Tow Labor Ops - 05/16/2013
0600162 is good. Check the Warranty Help Cards under the Resources Tab and download and print out the Z Labour Operations one, it has all of the conversions and will be a very handy reference for you. Good Luck!
Tire Warranty - 05/29/2013
I have never done a tire warranty, is there anyone who can help me with the claim? Do you have to include the pre-approval form when you submit? Is it a ZREG transaction? Is there any of the tire information that needs to be submitted? HELP PLEASE!
Rental Car - 05/30/2013
Can anyone tell me if GM pays for a customer that has a GM vehicle and comes in to have service work done, like an oil change or something, but not under warranty. Does GM pay for them to have a rental car?
Re: Rental Car - 06/11/2013
I was trying to find the GLC for rental when no problem was found. According to jlwarranty training manual the old code was Z1000. Does anyone know if this is still good or has GM done away with it?!
Re: New Wararanty?? CAC/BRC CCL-HVAC ?? - 08/29/2013
... for on the letter. Usually this is due to multiple concerns for that area of the vehicle and was done as a goodwill tool like offering OnStar or a GMPP Smar Care plan...See bulletin 11-00-89-005D....
Re: ADP CLAIM SUBMISSION HELP - 08/29/2013
... hit the "F5" key to transmit it. It will give you a message saying that it transmitting. Once done you can go back to the PMT screen and view the claim. It will show if it was accepted or not....
Re: Giving a GMPP Smartcare Plan to a customer, how to . . . - 07/17/2013
Yes, that's what I used as well and I ran it out to the end. But the information doesn't tell me what the next step is after the DMA approval. I can hand it back to the SM, but I know he's gonna ask me what he's supposed to do with it now. Which is what...
Re: Sublet - 07/02/2013
GM is gonna pay only what the labor op to replace and paint the molding plus mix time and materials pays..When we send our moldings out to be painted i look up the labor op and materials and mix time and send it to the repair shop doing the work and thats...
Re: Aftermarket Warranty Block - 08/14/2013
... already made the warranty company may not authorize the work or the repairs may not be covered...I would get with my service manager on this one.......
Re: recall 12045 - 01/23/2014
If you submit for anything that's not on the recall bulletin it should reject. You can get the key with a P auth. If it doesn't work you will have to h-route it with an explanation. We've been reimbursed for damaged keys on this one.
Warranty code not appearing on printout? - 11/18/2013
... the bottom of the receipt. Has anyone else had this problem? The techs said there was an update done not that long ago so I'm wondering if that has something to do with it....
Re: Enhanced Chevy and Buick /GMC courtesty trasporation program - 01/09/2014
... DATED 12/19 UNDER BUSINESS ADMINISTRATION.THIS WILL GIVE THE THE UPDATED GUIDE FOR GMDRAC.JUST DONE A CLAIM TODAY AND IT WAS FINE....
Re: Resubmitting a claim for an adjustment - 10/28/2013
i sometimes forget diag time and have no problem doing an adjustment..you might want to correct the base time to what it should be and add the alignment time in additional time this should work.
Seat Back Recall13323 - 10/03/2013
... with Recall 13323. Are we going to be able to submit for the inspections that GM has now decided doesn't apply to several of the vehicles we already ran through the shop? ...
Non LPO Accessories Warranty - 10/17/2013
... or if my SA just didn't inform him of how long it has been since the original install. Any help would be appreciated!...
Re: These recalls are killing me! - 03/31/2014
... did the recall and it rejected cause there is no recall in viss. We called out DMA and he said you have to wait till it shows on viss then do them, and it will reject and not pay if its done before it comes out. If it does you have to send it to GM ...
Damaged 2nd Row Seat....Noticed after Overnight Delivery - 04/09/2014
I have an Enclave that was delivered overnight and the 2nd row driver side seat has a puncture in it. I don't believe it to be transportation damage since it is the 2nd row, but I still noted it on the delivery receipt. Do I submit this as a regula...
Re: These recalls are killing me! - 04/16/2014
I had one that showed closed on VISS but did not show in transaction history as being done, i called DBC they adv to h route that rejected saying my service manager could auth claim..which he did and i sent it back thru with no problems..
Re: April - Share Your Tip! - 04/25/2014
GETTING EACH DEPARTMENT IN OUR DEALERSHIP TO WORK TOGETHER AS A TEAM!IN DOING SO WE CAN MAKE SURE ALL OUR CUSTOMERS' NEEDS AND CONCERNS ARE ADDRESSED AND THEY ARE COMPLETELY SATISFIED WITH THE SERVICES WE HAVE PROVIDED FOR THEM.ALSO HAVING OUR TECHNICIANS...
Re: April - Share Your Tip! - 04/29/2014
I have been doing this job for several years the challenge with this job is it challenges you to do it right and keep up with all the changes every year..i feel like i know alot about my job and yet some new things I learn too.
Re: Recalls 14063 and 13454 (Courtesy Transportation) - 05/01/2014
I have been doing both recalls and rental on one job card but having 3 separte lines and they all have been getting paid with no problems. but you have to attach the DMA auth for rental and it pays within one day.
Stop Delivery Floor Plan Reimbursement - 05/15/2014
... code on the recall document. For recall 14201, that was also stop delivery there isn't one. I would like to be able to get that since we couldn't sell the units for about 5 days....
Re: Core on a claim that required special authorization - 05/16/2014
Even tho the job card is closed you can go to Global warratny and view the job card and click on credit/debit and add the core charge there and you may have to H route it. I have done it before and it will pay
Re: Stop Delivery Floor Plan Reimbursement - 05/22/2014
... I finally just let them reject and h-routed them with an attached copy of the vin list. Have you had that problem?...
Re: March - Share Your Tip! - 02/28/2014
WHEN WE ARE DOING A JOB THAT WILL REQUIRE A FLUSH CODE,I WRITE ON THE THE WORK COPY THAT FLUSH CODE IS REQUIRED AND HIGHLIGHT IT.I CAN HONESTY SAY THAT OUR GUY IS REALLY GOOD AT GETTING FLUSH CODES ANYWAY!!
Re: March - Share Your Tip! - 02/28/2014
We usually don't have an issue getting the flush codes with the guys we have. But we make it a habit on writing it on the Job card that the flush code is needed in the comment line just in case they accidently forget.
Re: The 3 C's - 03/04/2014
I BRING THE JOB CARD BACK TO THE SERVICE MANAGER OR SERVICE ADVISOR IF I DONT HAVE ALL THE INTO I NEED ON THE JOB CARD AND TELL THEM LIKE THIS LADY I WORKED WITH USED TO DO " SORRY I HAVE FAILED MY MIND READING COURSE PLEASE GIVE ME MORE INFORMATION AND...
Re: March - Share Your Tip! - 03/04/2014
Our techs are taught that if they do not give the flush codes, they will not get paid. And to ensure that they give the correct codes, they will take a picture of the code with their phone for future reference. This is especially helpful if the tech...
Re: closest to labor ops - 08/15/2014
wow i have been doing it all wrong too all these years! always something new to learn with this job makes it interesting !! connie
... for on the letter. Usually this is due to multiple concerns for that area of the vehicle and was done as a goodwill tool like offering OnStar or a GMPP Smar Care plan...See bulletin 11-00-89-005D....
Re: ADP CLAIM SUBMISSION HELP - 08/29/2013
... hit the "F5" key to transmit it. It will give you a message saying that it transmitting. Once done you can go back to the PMT screen and view the claim. It will show if it was accepted or not....
Re: Giving a GMPP Smartcare Plan to a customer, how to . . . - 07/17/2013
Yes, that's what I used as well and I ran it out to the end. But the information doesn't tell me what the next step is after the DMA approval. I can hand it back to the SM, but I know he's gonna ask me what he's supposed to do with it now. Which is what...
Re: Sublet - 07/02/2013
GM is gonna pay only what the labor op to replace and paint the molding plus mix time and materials pays..When we send our moldings out to be painted i look up the labor op and materials and mix time and send it to the repair shop doing the work and thats...
Re: Aftermarket Warranty Block - 08/14/2013
... already made the warranty company may not authorize the work or the repairs may not be covered...I would get with my service manager on this one.......
Re: recall 12045 - 01/23/2014
If you submit for anything that's not on the recall bulletin it should reject. You can get the key with a P auth. If it doesn't work you will have to h-route it with an explanation. We've been reimbursed for damaged keys on this one.
Warranty code not appearing on printout? - 11/18/2013
... the bottom of the receipt. Has anyone else had this problem? The techs said there was an update done not that long ago so I'm wondering if that has something to do with it....
Re: Enhanced Chevy and Buick /GMC courtesty trasporation program - 01/09/2014
... DATED 12/19 UNDER BUSINESS ADMINISTRATION.THIS WILL GIVE THE THE UPDATED GUIDE FOR GMDRAC.JUST DONE A CLAIM TODAY AND IT WAS FINE....
Re: Resubmitting a claim for an adjustment - 10/28/2013
i sometimes forget diag time and have no problem doing an adjustment..you might want to correct the base time to what it should be and add the alignment time in additional time this should work.
Seat Back Recall13323 - 10/03/2013
... with Recall 13323. Are we going to be able to submit for the inspections that GM has now decided doesn't apply to several of the vehicles we already ran through the shop? ...
Non LPO Accessories Warranty - 10/17/2013
... or if my SA just didn't inform him of how long it has been since the original install. Any help would be appreciated!...
Re: These recalls are killing me! - 03/31/2014
... did the recall and it rejected cause there is no recall in viss. We called out DMA and he said you have to wait till it shows on viss then do them, and it will reject and not pay if its done before it comes out. If it does you have to send it to GM ...
Damaged 2nd Row Seat....Noticed after Overnight Delivery - 04/09/2014
I have an Enclave that was delivered overnight and the 2nd row driver side seat has a puncture in it. I don't believe it to be transportation damage since it is the 2nd row, but I still noted it on the delivery receipt. Do I submit this as a regula...
Re: These recalls are killing me! - 04/16/2014
I had one that showed closed on VISS but did not show in transaction history as being done, i called DBC they adv to h route that rejected saying my service manager could auth claim..which he did and i sent it back thru with no problems..
Re: April - Share Your Tip! - 04/25/2014
GETTING EACH DEPARTMENT IN OUR DEALERSHIP TO WORK TOGETHER AS A TEAM!IN DOING SO WE CAN MAKE SURE ALL OUR CUSTOMERS' NEEDS AND CONCERNS ARE ADDRESSED AND THEY ARE COMPLETELY SATISFIED WITH THE SERVICES WE HAVE PROVIDED FOR THEM.ALSO HAVING OUR TECHNICIANS...
Re: April - Share Your Tip! - 04/29/2014
I have been doing this job for several years the challenge with this job is it challenges you to do it right and keep up with all the changes every year..i feel like i know alot about my job and yet some new things I learn too.
Re: Recalls 14063 and 13454 (Courtesy Transportation) - 05/01/2014
I have been doing both recalls and rental on one job card but having 3 separte lines and they all have been getting paid with no problems. but you have to attach the DMA auth for rental and it pays within one day.
Stop Delivery Floor Plan Reimbursement - 05/15/2014
... code on the recall document. For recall 14201, that was also stop delivery there isn't one. I would like to be able to get that since we couldn't sell the units for about 5 days....
Re: Core on a claim that required special authorization - 05/16/2014
Even tho the job card is closed you can go to Global warratny and view the job card and click on credit/debit and add the core charge there and you may have to H route it. I have done it before and it will pay
Re: Stop Delivery Floor Plan Reimbursement - 05/22/2014
... I finally just let them reject and h-routed them with an attached copy of the vin list. Have you had that problem?...
Re: March - Share Your Tip! - 02/28/2014
WHEN WE ARE DOING A JOB THAT WILL REQUIRE A FLUSH CODE,I WRITE ON THE THE WORK COPY THAT FLUSH CODE IS REQUIRED AND HIGHLIGHT IT.I CAN HONESTY SAY THAT OUR GUY IS REALLY GOOD AT GETTING FLUSH CODES ANYWAY!!
Re: March - Share Your Tip! - 02/28/2014
We usually don't have an issue getting the flush codes with the guys we have. But we make it a habit on writing it on the Job card that the flush code is needed in the comment line just in case they accidently forget.
Re: The 3 C's - 03/04/2014
I BRING THE JOB CARD BACK TO THE SERVICE MANAGER OR SERVICE ADVISOR IF I DONT HAVE ALL THE INTO I NEED ON THE JOB CARD AND TELL THEM LIKE THIS LADY I WORKED WITH USED TO DO " SORRY I HAVE FAILED MY MIND READING COURSE PLEASE GIVE ME MORE INFORMATION AND...
Re: March - Share Your Tip! - 03/04/2014
Our techs are taught that if they do not give the flush codes, they will not get paid. And to ensure that they give the correct codes, they will take a picture of the code with their phone for future reference. This is especially helpful if the tech...
Re: closest to labor ops - 08/15/2014
wow i have been doing it all wrong too all these years! always something new to learn with this job makes it interesting !! connie
WIFI ACCESSORY - 09/18/2014
Looking for a labor op for WIFI package added to vehicle. Parts says its a wireless communication module but I don't see any labor op in the Dealer Install GM Accessory
no parts to return to wpc - 07/28/2014
I HAVE A CLAIM THAT THEY ARE ASKING FOR THE PART TO BE SENT BACK TO WPC, BUT THERE ISN'T A PART BECAUSE THE PART WAS MISSING WHEN THEY REPLACED IT. HOW DO I HANDLE THIS SINCE I DON'T HAVE A PART TO SEND BACK.
Re: May - Share Your Tip - 05/27/2014
We have a Shuttle stamp with boxes for one way or two way for the service advisers to check. That being said, I don't believe they use it as often as they should. If I remind them I'll see it for maybe a week and then they stop.
Re: Stop Delivery Floor Plan Reimbursement - 07/02/2014
... then I send in the the actual recall. If the recall # doesn't show up in GM Global - when you look in SI/Bulletin or in VIS, wait until it does or the transaction will not accept....
Re: POSTING TIME PUNCHES IN - 07/18/2012
I've only been doing warranty for a little over a year, but we've had 2 different dispatchers who both did it this way. Honestly, I never even thought about it until I read your post. We have not had any audit issues that I'm aware of.
Actual repair vs labor op coding ?? - 07/18/2012
... We replaced the TCM --- but since tac wanted the trans torn down to the case for inspection --- would I claim this as TCM replacement with OLH for teardown / or use case replacement as closest op code (to eliminate OLH) even though the TCM was the ...
Re: Debit - 06/27/2012
... I cannot figure out either. GM quite honestly can take these coupons and stick them where the sun doesn't shine if this is how it's going to be with them! The next thing is they will probably debit everyone back that has the same labor ops on different...
AC leak analyze time - 06/29/2012
Has anyone run into this? According to the LTG you can add .2 to the regular hours for repairing an a/c leak when you use the dye. I have tried this twice and twice my claim paid short the .2. I don't remember reading anything that says to put the...
Re: labor op for pip bulletin - 06/20/2012
not that I see.just the PIP5029 and the doc. id is 2863222.This one is different.It's for cleaning the valve stems with top engine cleaner,not the injectors.But thank you!
Re: labor op for pip bulletin - 06/21/2012
I see what you mean now - no time on your document. Thought the other one was close! Oh well! Good luck!
Re: cpo maintenance rejecting - 06/21/2012
CONCERNING OLM SYSTEM GUIDELINES FOR CPO MAINT.CLAIMS. WHAT PERCENT OF OIL LIFE REMAINING HAS BEEN DOCUMENTED BY YOUR SERVICE ADVISORS. HOW CLOSE TO "NEAR" 0% HAVE YOU FOUND WITH VEHICLE REQUIRING AN OIL CHANGE. HOW "NEAR" TO 0% WILL JUSTIFY SUBMITTING...
Re: cpo maintenance rejecting - 06/22/2012
... Oil Life Monitor system or as otherwise stated in the owner‟s manual. Dealer-ship repair order documentation must include the percent oil life remaining as recorded by the Dealership personnel upon write up of a repair order." The owners manual says...
Re: CURIOUS ABOUT PAY - 06/18/2012
I looked at the survey results and there is no specifics on pay, just what we thought we should be paid. I am at about the same pay as you are with overtime. I don't think its good pay considering what we do for all departments, but what do you do?
Re: FORM - 06/19/2012
Don't know where to coop but see if warranty message G_0000120143 helps. It states something about "DMA will submit required form". Have yet to do one myself.
Re: POSTING TIME PUNCHES IN - 07/18/2012
... on and off each repair order. The only time he has to punch on and off an individual repair is to document other labor hours. It's easier for warranty clerks to accurately claim diagnosis or not duplicated times if the tech punches on each job but it...
Warrany training - 07/25/2012
... etc for it? JL used to have classes but not anymore since demand dropped off for it. Any help would be appreciated - thanks!...
Re: Warrany training - 07/26/2012
... etc for it? JL used to have classes but not anymore since demand dropped off for it. Any help would be appreciated - thanks! [/quote] ...
Re: Warrany training - 07/26/2012
It's been 2 years since I did Chrysler warranty, but they do their own warranty training thru Chrysler Academy. It's alot like what GM is doing now thru global.
Re: What would you do? - 07/20/2012
... enthusiasm. As long as your docs are there and your butt is covered, it's none of GM business what the customer paid in labor. ...
goodwill reimbursement - 07/23/2012
Im haveing a brain freeze trying to find a labour op for reimbursement to a customer for repairs that customer states had a recall on their vehicle for power steering. recall doesn't apply to the vehicle we have a customer assistance case on it.
Re: Special Coverage #11135 - 08/06/2012
... this I would open a misc line on the RO for that labor op (T5874) and part #. If that wasn't what you were asking, I apologize....
Engine-Trans Auth Form - 07/27/2012
... wrote: see attached copies across it) ** so I know this is somehow going to land in my lap to do ///// Can someone share/fax me a copy of one they have done ?? ...
Service Air Bag Warning Light - 08/14/2012
I have a 2010 Pontiac G6 which came in for the Service Air Bag Warning Lamp on... we found bulletin #10-09-41-002D which states to refer to #10085D /// if the GMVIS doesnt show that vehicle pertains to it, how is everyone else coding these ???
Re: Carrier request for transportation claim - 08/14/2012
... of it, I told the service manager about the request and we sent it off to them. Let us know if you get a response from them if you send it....
Re: Service Air Bag Warning Light - 08/14/2012
If the info doesn't show in the GMVISS you can use the labor op in the labor time guide to replace the part..and code as to what is the failure..hope this is what you are lookin for..
Looking for a labor op for WIFI package added to vehicle. Parts says its a wireless communication module but I don't see any labor op in the Dealer Install GM Accessory
no parts to return to wpc - 07/28/2014
I HAVE A CLAIM THAT THEY ARE ASKING FOR THE PART TO BE SENT BACK TO WPC, BUT THERE ISN'T A PART BECAUSE THE PART WAS MISSING WHEN THEY REPLACED IT. HOW DO I HANDLE THIS SINCE I DON'T HAVE A PART TO SEND BACK.
Re: May - Share Your Tip - 05/27/2014
We have a Shuttle stamp with boxes for one way or two way for the service advisers to check. That being said, I don't believe they use it as often as they should. If I remind them I'll see it for maybe a week and then they stop.
Re: Stop Delivery Floor Plan Reimbursement - 07/02/2014
... then I send in the the actual recall. If the recall # doesn't show up in GM Global - when you look in SI/Bulletin or in VIS, wait until it does or the transaction will not accept....
Re: POSTING TIME PUNCHES IN - 07/18/2012
I've only been doing warranty for a little over a year, but we've had 2 different dispatchers who both did it this way. Honestly, I never even thought about it until I read your post. We have not had any audit issues that I'm aware of.
Actual repair vs labor op coding ?? - 07/18/2012
... We replaced the TCM --- but since tac wanted the trans torn down to the case for inspection --- would I claim this as TCM replacement with OLH for teardown / or use case replacement as closest op code (to eliminate OLH) even though the TCM was the ...
Re: Debit - 06/27/2012
... I cannot figure out either. GM quite honestly can take these coupons and stick them where the sun doesn't shine if this is how it's going to be with them! The next thing is they will probably debit everyone back that has the same labor ops on different...
AC leak analyze time - 06/29/2012
Has anyone run into this? According to the LTG you can add .2 to the regular hours for repairing an a/c leak when you use the dye. I have tried this twice and twice my claim paid short the .2. I don't remember reading anything that says to put the...
Re: labor op for pip bulletin - 06/20/2012
not that I see.just the PIP5029 and the doc. id is 2863222.This one is different.It's for cleaning the valve stems with top engine cleaner,not the injectors.But thank you!
Re: labor op for pip bulletin - 06/21/2012
I see what you mean now - no time on your document. Thought the other one was close! Oh well! Good luck!
Re: cpo maintenance rejecting - 06/21/2012
CONCERNING OLM SYSTEM GUIDELINES FOR CPO MAINT.CLAIMS. WHAT PERCENT OF OIL LIFE REMAINING HAS BEEN DOCUMENTED BY YOUR SERVICE ADVISORS. HOW CLOSE TO "NEAR" 0% HAVE YOU FOUND WITH VEHICLE REQUIRING AN OIL CHANGE. HOW "NEAR" TO 0% WILL JUSTIFY SUBMITTING...
Re: cpo maintenance rejecting - 06/22/2012
... Oil Life Monitor system or as otherwise stated in the owner‟s manual. Dealer-ship repair order documentation must include the percent oil life remaining as recorded by the Dealership personnel upon write up of a repair order." The owners manual says...
Re: CURIOUS ABOUT PAY - 06/18/2012
I looked at the survey results and there is no specifics on pay, just what we thought we should be paid. I am at about the same pay as you are with overtime. I don't think its good pay considering what we do for all departments, but what do you do?
Re: FORM - 06/19/2012
Don't know where to coop but see if warranty message G_0000120143 helps. It states something about "DMA will submit required form". Have yet to do one myself.
Re: POSTING TIME PUNCHES IN - 07/18/2012
... on and off each repair order. The only time he has to punch on and off an individual repair is to document other labor hours. It's easier for warranty clerks to accurately claim diagnosis or not duplicated times if the tech punches on each job but it...
Warrany training - 07/25/2012
... etc for it? JL used to have classes but not anymore since demand dropped off for it. Any help would be appreciated - thanks!...
Re: Warrany training - 07/26/2012
... etc for it? JL used to have classes but not anymore since demand dropped off for it. Any help would be appreciated - thanks! [/quote] ...
Re: Warrany training - 07/26/2012
It's been 2 years since I did Chrysler warranty, but they do their own warranty training thru Chrysler Academy. It's alot like what GM is doing now thru global.
Re: What would you do? - 07/20/2012
... enthusiasm. As long as your docs are there and your butt is covered, it's none of GM business what the customer paid in labor. ...
goodwill reimbursement - 07/23/2012
Im haveing a brain freeze trying to find a labour op for reimbursement to a customer for repairs that customer states had a recall on their vehicle for power steering. recall doesn't apply to the vehicle we have a customer assistance case on it.
Re: Special Coverage #11135 - 08/06/2012
... this I would open a misc line on the RO for that labor op (T5874) and part #. If that wasn't what you were asking, I apologize....
Engine-Trans Auth Form - 07/27/2012
... wrote: see attached copies across it) ** so I know this is somehow going to land in my lap to do ///// Can someone share/fax me a copy of one they have done ?? ...
Service Air Bag Warning Light - 08/14/2012
I have a 2010 Pontiac G6 which came in for the Service Air Bag Warning Lamp on... we found bulletin #10-09-41-002D which states to refer to #10085D /// if the GMVIS doesnt show that vehicle pertains to it, how is everyone else coding these ???
Re: Carrier request for transportation claim - 08/14/2012
... of it, I told the service manager about the request and we sent it off to them. Let us know if you get a response from them if you send it....
Re: Service Air Bag Warning Light - 08/14/2012
If the info doesn't show in the GMVISS you can use the labor op in the labor time guide to replace the part..and code as to what is the failure..hope this is what you are lookin for..
Re: Fuel injectors NOT covered under powertrain warranty???? - 08/20/2012
I ran across that before. My service advisor didn't double check the labor op for coverage under the particular model year and it turned out that the op was dropped from the powertrain coverage! Lesson learned, never assume anything!
Re: Fuel injectors NOT covered under powertrain warranty???? - 08/20/2012
... they should find a different supplier. That's about the only reason I can think of that they would single out injectors and not the other components as well. But then GM hasn't made a whole lot of sense in quite a few years. ...
Re: labor op number! - 08/21/2012
thats what i thought too but this cover is on the bumper but next to the trailer hitch access hole cover... this one is for the jack..thinking i may use this anyway or the bumper fascia dont think there is a labor op for this cover..
Re: Special Coverage #11135 - 08/07/2012
... with the cost of the tool in net. If this rejects as stating that the policy has already been done (because the repair line being paid may clear the special policy), then route it explaining it's one time submission for the tool....
Re: AC COMPRESSOR BELT TENSIONER ASSY - 08/09/2012
GM should have a separate labor code for this tensioner. It should not require a closest op. I have done request for reviews in the past successfully pointing out the error of omission. Then they can correct the LTG by adding the necessary labor code...
Re: What would you do? - 07/31/2012
... rates. Regarding marking the parts as customer enthusiasm, if this vehicle is out of warranty, you are not able to flag customer enthusiasm. Customer enthusiasm is for non-warranty items that you can cover ONLY while still under the warranty, otherwise...
not compatible to ltg - 03/05/2013
I have a claim I'm trying to submit to reimburse a customer for a special coverage he had done. It show up in his vehicle history but when I submit it, says not compatible to LTG. Any ideas on how to submit this claim.
NEW 7 DIGIT Labor codes - 03/05/2013
... which are no where to be found now....hmmmmm Called GMPP and even they were stumped as to when it would all get changed. Any suggestions for determining coverage other than submitting to see if I get rejected? Thanks!...
could go either way, I'm on the fence.... - 03/05/2013
... op. 2013 silverado, 359m. Cel on. PIP3119k. Per document the tech cleared the dtc. Service manager would have me use the reprogram op of J6350 as closest too. I like NPF better, but then he would say it really not an NPF as we really did find a problem....
Re: Maintenance Voucher Opcodes Z2312 and Z2313 rejecting for Not Compatible to VIN? - 01/08/2013
It could have something to do with the Gloal Warranty maintenance and shut down happening shortly. i just tried submitting for z2283 that was performed in december and it also rejected for the same error code. DBC tells me that I should be able to resubmit...
Re: PROBLEM PRICING ON PART#88865322???????????????? - 01/10/2013
SOMETIMES YOU HAVE TO BREAK THE PARTS DOWN INTO QUARTS OR LIKE FREON INTO OUNCES. I NEVER PUT A PART PRICE BECAUSE THEY MAY PAY MORE THAN I HAVE REQUESTED. AND YES YOU CAN DO AN ADD CREDIT
Re: Dexos credit submissions - 01/16/2013
you use the same ro the oil change was done on but do not add a line just use line 1 on the gwm and put $5.00 in misc..and add the last 6 of the vin in the additional info next to it..
ac delco starter -parts warranty - 01/01/2013
... installed on and now had to be replaced under service agent installed parts waaranty. The part # doesn't work in system ( choose vin not on file of corse) also tried putting part $ in net system keeps rejecting claim. Does anyone know the process to...
Re: dealer empowerment/customer participation - 01/07/2013
I didn't double check it but I believe it's worded whichever is more. So if the 55% participation comes out to be more than $400 then that is what you would go with. The price is also at warranty rate's if I'm not mistaken.
Re: Who's your boss? - 01/08/2013
... the schedules up. I know my boss doesn't agree with us working there, but it's one of those "pick your battles" things. ...
Repair performed prior to start of warranty - 11/14/2012
I thought we had a forum discussion about this in the past, but I cannot find it. How do you work around this one? I have tried changing the dates and that still doesn't do it. Thanks in advance!
Re: PROBLEM PRICING ON PART#88865322???????????????? - 12/28/2012
... QTY 4 PAID. THE PRICING IS INCORRECT MAKING ME SHORT $73.96. I WAS ADVISED BY WARRANTY SUPPORT TO DO AN ADD CREDIT....BUT, I DON'T KNOW HOW TO ADJUST IF I'VE GOT THE CORRECT QTY AND COST IN THE CLAIM ALREADY??? ...
Re: Who's your boss? - 12/31/2012
I love that fox guarding the hen house. I'm some what surprised that GM doesn't mandate that too. I've never worked at another dealer so I have no comparisons but I think it may be time for a change...
Re: Christmas Eve Hours - 12/19/2012
we will be open half day on christmas eve have lunch at 12 then leave for the day and come back wednesday...open all day New Years eve ....I hear ya about the cold weather I dont like it... Merry Christmas !!!!!!!!!!!
Re: Valid Special Policy with Additional Repair Out Of Warranty - 12/19/2012
Good luck. I had one of those about 6 months ago and it took me forever to get it paid. DBC would say split it up, DMA said don't. Both had issues with OLH. Get in touch with your DMA and see how they want you to proceed. It's a mess.
Re: Valid Special Policy with Additional Repair Out Of Warranty - 12/20/2012
I dont like getting stuck with those kind of claims where we are expected to work miracles ,just my opinion if the tech saw all the extra repairs this vehicle needed then the service manager should have been aware and handled this problem before it got...
Re: BULLETIN PI0562E - 12/28/2012
I did just submit one of these last week but there was no oil change included with it. I don't see where it says to change the oil though.
Re: BULLETIN PI0562E - 12/28/2012
my service manager was asking about it i looked a he bulletin too didnt see where it said to change the oil and filter just curious what everyone else was doing, thanks for the imput
Re: Reynolds and Reynolds - 08/22/2012
... do the reno work and now we also will be dealing with trying to learn the new system. I wish GM would just come up with their own so it would be once and done already! There are too many different systems out there but that's just my opinion....
Re: Reynolds and Reynolds - 08/22/2012
The only problem with GM coming up with their own system would be that it would be so user UNFRIENDLY that it would make us all crazy. Manually entering into Global would look like a good thing and take less time. Let's just hope GM's engineers don't...
I ran across that before. My service advisor didn't double check the labor op for coverage under the particular model year and it turned out that the op was dropped from the powertrain coverage! Lesson learned, never assume anything!
Re: Fuel injectors NOT covered under powertrain warranty???? - 08/20/2012
... they should find a different supplier. That's about the only reason I can think of that they would single out injectors and not the other components as well. But then GM hasn't made a whole lot of sense in quite a few years. ...
Re: labor op number! - 08/21/2012
thats what i thought too but this cover is on the bumper but next to the trailer hitch access hole cover... this one is for the jack..thinking i may use this anyway or the bumper fascia dont think there is a labor op for this cover..
Re: Special Coverage #11135 - 08/07/2012
... with the cost of the tool in net. If this rejects as stating that the policy has already been done (because the repair line being paid may clear the special policy), then route it explaining it's one time submission for the tool....
Re: AC COMPRESSOR BELT TENSIONER ASSY - 08/09/2012
GM should have a separate labor code for this tensioner. It should not require a closest op. I have done request for reviews in the past successfully pointing out the error of omission. Then they can correct the LTG by adding the necessary labor code...
Re: What would you do? - 07/31/2012
... rates. Regarding marking the parts as customer enthusiasm, if this vehicle is out of warranty, you are not able to flag customer enthusiasm. Customer enthusiasm is for non-warranty items that you can cover ONLY while still under the warranty, otherwise...
not compatible to ltg - 03/05/2013
I have a claim I'm trying to submit to reimburse a customer for a special coverage he had done. It show up in his vehicle history but when I submit it, says not compatible to LTG. Any ideas on how to submit this claim.
NEW 7 DIGIT Labor codes - 03/05/2013
... which are no where to be found now....hmmmmm Called GMPP and even they were stumped as to when it would all get changed. Any suggestions for determining coverage other than submitting to see if I get rejected? Thanks!...
could go either way, I'm on the fence.... - 03/05/2013
... op. 2013 silverado, 359m. Cel on. PIP3119k. Per document the tech cleared the dtc. Service manager would have me use the reprogram op of J6350 as closest too. I like NPF better, but then he would say it really not an NPF as we really did find a problem....
Re: Maintenance Voucher Opcodes Z2312 and Z2313 rejecting for Not Compatible to VIN? - 01/08/2013
It could have something to do with the Gloal Warranty maintenance and shut down happening shortly. i just tried submitting for z2283 that was performed in december and it also rejected for the same error code. DBC tells me that I should be able to resubmit...
Re: PROBLEM PRICING ON PART#88865322???????????????? - 01/10/2013
SOMETIMES YOU HAVE TO BREAK THE PARTS DOWN INTO QUARTS OR LIKE FREON INTO OUNCES. I NEVER PUT A PART PRICE BECAUSE THEY MAY PAY MORE THAN I HAVE REQUESTED. AND YES YOU CAN DO AN ADD CREDIT
Re: Dexos credit submissions - 01/16/2013
you use the same ro the oil change was done on but do not add a line just use line 1 on the gwm and put $5.00 in misc..and add the last 6 of the vin in the additional info next to it..
ac delco starter -parts warranty - 01/01/2013
... installed on and now had to be replaced under service agent installed parts waaranty. The part # doesn't work in system ( choose vin not on file of corse) also tried putting part $ in net system keeps rejecting claim. Does anyone know the process to...
Re: dealer empowerment/customer participation - 01/07/2013
I didn't double check it but I believe it's worded whichever is more. So if the 55% participation comes out to be more than $400 then that is what you would go with. The price is also at warranty rate's if I'm not mistaken.
Re: Who's your boss? - 01/08/2013
... the schedules up. I know my boss doesn't agree with us working there, but it's one of those "pick your battles" things. ...
Repair performed prior to start of warranty - 11/14/2012
I thought we had a forum discussion about this in the past, but I cannot find it. How do you work around this one? I have tried changing the dates and that still doesn't do it. Thanks in advance!
Re: PROBLEM PRICING ON PART#88865322???????????????? - 12/28/2012
... QTY 4 PAID. THE PRICING IS INCORRECT MAKING ME SHORT $73.96. I WAS ADVISED BY WARRANTY SUPPORT TO DO AN ADD CREDIT....BUT, I DON'T KNOW HOW TO ADJUST IF I'VE GOT THE CORRECT QTY AND COST IN THE CLAIM ALREADY??? ...
Re: Who's your boss? - 12/31/2012
I love that fox guarding the hen house. I'm some what surprised that GM doesn't mandate that too. I've never worked at another dealer so I have no comparisons but I think it may be time for a change...
Re: Christmas Eve Hours - 12/19/2012
we will be open half day on christmas eve have lunch at 12 then leave for the day and come back wednesday...open all day New Years eve ....I hear ya about the cold weather I dont like it... Merry Christmas !!!!!!!!!!!
Re: Valid Special Policy with Additional Repair Out Of Warranty - 12/19/2012
Good luck. I had one of those about 6 months ago and it took me forever to get it paid. DBC would say split it up, DMA said don't. Both had issues with OLH. Get in touch with your DMA and see how they want you to proceed. It's a mess.
Re: Valid Special Policy with Additional Repair Out Of Warranty - 12/20/2012
I dont like getting stuck with those kind of claims where we are expected to work miracles ,just my opinion if the tech saw all the extra repairs this vehicle needed then the service manager should have been aware and handled this problem before it got...
Re: BULLETIN PI0562E - 12/28/2012
I did just submit one of these last week but there was no oil change included with it. I don't see where it says to change the oil though.
Re: BULLETIN PI0562E - 12/28/2012
my service manager was asking about it i looked a he bulletin too didnt see where it said to change the oil and filter just curious what everyone else was doing, thanks for the imput
Re: Reynolds and Reynolds - 08/22/2012
... do the reno work and now we also will be dealing with trying to learn the new system. I wish GM would just come up with their own so it would be once and done already! There are too many different systems out there but that's just my opinion....
Re: Reynolds and Reynolds - 08/22/2012
The only problem with GM coming up with their own system would be that it would be so user UNFRIENDLY that it would make us all crazy. Manually entering into Global would look like a good thing and take less time. Let's just hope GM's engineers don't...
Re: Reynolds and Reynolds - 08/27/2012
Thanks! We go "live" tomorrow but I won't see anything until Wednesday so until then....I'm twiddling my thumbs as far as warranty is concerned. If fact, jumping in and just doing it is the training from what I was told.
SPECIAL POLICY WITH 50/50 AND GMPP - 09/10/2012
I have a customer with a Trailblazer that needs Special Policy 10054 done on it. They also have GMPP with a $100 deductible. Do I submit 2 claims, 1 under GMPP for the $50 split of the deductible, or will it reject for a repeat repair?
Re: TIRE CLAIM - 11/01/2012
I HAVE SUBMITTED FOR THE .3 ADMIN TIME REGARDLESS OF WHAT KIND OF CLAIM (CUSTOMER ENTHUSIASM OR REGULAR WARRANTY OR POLICY). THE ADMINISTRATION TIME IS EARNED DUE TO THE DETAILS THAT HAVE TO BE DONE TO SERVICE THE CUSTOMER NEEDS (PREAUTHORIZATION AND...
Re: GMPP and Exchange Units (Radios, Clusters, etc.) - 09/20/2012
Regular warranty is a straight exchange but with GMPP ISS will charge the dealership for the unit. It gets to be such a mess and then they don't pay the same as GM. It gets confusing some days.
BATTERTY PRICING - 10/31/2012
IS ANYONE ELSE HAVING PROBLEMS WITH BATTERY PRICING...EVERYTIME I SUBMIT A BATTERY CLAIM I END UP GETTING PAID UP TO 10 DOLLARS MORE..PARTS DEPT SAYS THEIR PRICES ARE CORRECT..SO WHEN THE UPDATES ARE MADE EVERY MONTH TO THE PARTS PRICING DOES THIS INCLUDE...
Reynolds and customer participation - 10/17/2012
... that GM would then reduce the payment by that amount but it isn't happening. Any suggestions on what I'm doing wrong? Now I have to go into Global and make an adjustment which I'd rather not have to do if I can avoid it. Thanks in advance!...
Re: Reynolds and customer participation - 10/17/2012
I can't tell you what you are doing wrong. I'm running into the same thing and I'm on Dealer Track/Arkona. I'd like to know the answer to that myself.
Re: TIRE CLAIM - 10/24/2012
YOU WILL NEED A TIRE PREAUTHORIZATION TO GET THE CLAIM PAID. THE TIRE AUTHORIZATION TAB HAS A DROP DOWN FOR "CUSTOMER ENTHUSIASM". I HAD ONE OF THESE LAST MONTH.
Re: PDI adds- loose shipped parts - 01/08/2010
Sorry misunderstood. No, we do not pay extra if Gm doesn't pay. 1.4 is plenty of time. But I do see tech side. GM leaves it off we need to be paid to put it on. What makes V22 or others any different?
Re: TECHNICIAN VS MNGR: CLARIFICATION ON TIME - 12/29/2009
If it was me, I'd just give him what he flagged. I don't think it's up to the Warr. Admin. to do the up-flags! It's up to the tech to be aware of what the job pays, and flag accordingly. (just my opinion!)
Re: GWM Smartcare Claim - 12/30/2009
ARE YOU SUBMITTING IT AS A CLAIM TYPE "0" (ZERO) MJ/98 WITH YOUR LABOR OP M0-- AND YOUR DOLLAR AMOUNT IN NET, WITH NO PARTS LISTED? THIS IS FOR THE WINS SYSTEM NOT SURE ABOUT GLOBAL WARRANTY
PDI Debit - 01/04/2010
... received a PDI debit for labor op Z7000, in the amount of $15.13 on my recent warranty statement? What is labor op Z7000? We do NOT have this car at the dealership yet either, it is still in transit, so no PDI claims, etc., have been submitted against...
Service Calls - 12/23/2009
... our customers prefer to call us directly for these services. I am unable to find any opcodes that would allow us to be paid for making a service call to a customer. Usually we jump start the vehicle & bring it to the dealership and make a repair. ...
TECHNICIAN VS MNGR: CLARIFICATION ON TIME - 12/28/2009
I HAVE A COLORADO - 1GCCS199X78126165 WE REPLACED A CYLINDER HEAD J0518 6.2 NOW.... THE TECH "ACTUALLY" HAS 5.8 WHICH INCLUDES .3 DIAG .8 LEAK DOWN TEST 1.2 BROKEN BOLTS THE TECH BELIEVES HE SHOULD GET .3 DIAG .8 LEAK DOWN TEST 1.2 BROKEN BOLTS 6.2...
Did anyone else install Warranty Wizard Update for Dec. notice changes in trans overhaul and lower transmission line r&r is S.T. now? - 12/17/2009
... wizard for Dec. that transmission recon labor ops have notes for tech to have 1 flag for diag,tear down,cleaning of parts and repair, then minus base time allowed and remaining time is claimed as OLH now? And lower trans cooler lines (op k5393) is ...
Re: FOM form? - 12/10/2009
LOL, ya some time last night, it dawned on me...FOM has to be fixed operations mngr. don't you love it when the simplest things stump you??? thank you for your reply : )
PDI ADD TIME CADILLAC SRX - 12/04/2009
hey, im sure there is a simple answer to this, but i have yet to find what im looking for. I have a PDI ADD claim for 2010 Cadillac SRX - vehicle build shows dealer installed roof cross rails rpo VQQ - ive looked in the LTG and i dont see labor time...
Re: Part questions - 11/30/2009
... 25 Aug 2009 Date Received 22 Sep 2009 Date Completed 22 Sep 2009 Total Items 1 I have no idea what this is ...
Re: Question? Is an Avalanche considered at Crew Cab or Utility - 11/20/2009
... EXT Platinum For model year 2006 a 3 in VIN position 7 identifies the body style as a four door utility vehicle. (Document Id: 1608511) ...
Re: More Global Warranty questions - 02/18/2010
... METHOD TO INPUTING RECONCILING AND ETC TO THIS MADNESS YET????? PLEASE HELP [/quote] First, does your version of ADP transmit automatically, or do you have to click download on each invoice when you are in RO totals? Then after downloading do you transmit...
Re: Global Warranty Management - 02/09/2010
... SICK TWO DAYS OF THE LAST WEEK WE COULD SUBMIT, BEFORE THE CHANGE OVER. I BARELY GOT MY TRAINING DONE IN TIME. I HAD TO RUSH THROUGH IT. JL HAD BEEN VERY HELPFULL, THOUGH. ESPECIALLY BEING ABLE TO PRINT OUT THE QUICK REFERENCE CARDS! THANKS JL ...
Re: RENTALS - 02/11/2010
... find it - maybe it doesn't exist either? I thought I saw something about the age of the cars in your fleet. Thanks in advance....
Re: GWM roadside - 02/11/2010
... info "Roadside service towing" since ours was a tow. Haven't come across anything showing what to use for sure. ...
Re: PARTS DEPT - 02/03/2010
You probably need to click the dropdown at the top left of the screen and select GM-US as the business unit. Sometimes ours doesn't show until I do that even though it shows our info on the page.
Re: ADP System - 02/03/2010
... new system in March..ADP tells me to keep submitting warranty as usual but Im a little skeptical...don't know if I should be coding claims different like cause and fail codes or do I submit claims on GWM until our new system is installed........
Thanks! We go "live" tomorrow but I won't see anything until Wednesday so until then....I'm twiddling my thumbs as far as warranty is concerned. If fact, jumping in and just doing it is the training from what I was told.
SPECIAL POLICY WITH 50/50 AND GMPP - 09/10/2012
I have a customer with a Trailblazer that needs Special Policy 10054 done on it. They also have GMPP with a $100 deductible. Do I submit 2 claims, 1 under GMPP for the $50 split of the deductible, or will it reject for a repeat repair?
Re: TIRE CLAIM - 11/01/2012
I HAVE SUBMITTED FOR THE .3 ADMIN TIME REGARDLESS OF WHAT KIND OF CLAIM (CUSTOMER ENTHUSIASM OR REGULAR WARRANTY OR POLICY). THE ADMINISTRATION TIME IS EARNED DUE TO THE DETAILS THAT HAVE TO BE DONE TO SERVICE THE CUSTOMER NEEDS (PREAUTHORIZATION AND...
Re: GMPP and Exchange Units (Radios, Clusters, etc.) - 09/20/2012
Regular warranty is a straight exchange but with GMPP ISS will charge the dealership for the unit. It gets to be such a mess and then they don't pay the same as GM. It gets confusing some days.
BATTERTY PRICING - 10/31/2012
IS ANYONE ELSE HAVING PROBLEMS WITH BATTERY PRICING...EVERYTIME I SUBMIT A BATTERY CLAIM I END UP GETTING PAID UP TO 10 DOLLARS MORE..PARTS DEPT SAYS THEIR PRICES ARE CORRECT..SO WHEN THE UPDATES ARE MADE EVERY MONTH TO THE PARTS PRICING DOES THIS INCLUDE...
Reynolds and customer participation - 10/17/2012
... that GM would then reduce the payment by that amount but it isn't happening. Any suggestions on what I'm doing wrong? Now I have to go into Global and make an adjustment which I'd rather not have to do if I can avoid it. Thanks in advance!...
Re: Reynolds and customer participation - 10/17/2012
I can't tell you what you are doing wrong. I'm running into the same thing and I'm on Dealer Track/Arkona. I'd like to know the answer to that myself.
Re: TIRE CLAIM - 10/24/2012
YOU WILL NEED A TIRE PREAUTHORIZATION TO GET THE CLAIM PAID. THE TIRE AUTHORIZATION TAB HAS A DROP DOWN FOR "CUSTOMER ENTHUSIASM". I HAD ONE OF THESE LAST MONTH.
Re: PDI adds- loose shipped parts - 01/08/2010
Sorry misunderstood. No, we do not pay extra if Gm doesn't pay. 1.4 is plenty of time. But I do see tech side. GM leaves it off we need to be paid to put it on. What makes V22 or others any different?
Re: TECHNICIAN VS MNGR: CLARIFICATION ON TIME - 12/29/2009
If it was me, I'd just give him what he flagged. I don't think it's up to the Warr. Admin. to do the up-flags! It's up to the tech to be aware of what the job pays, and flag accordingly. (just my opinion!)
Re: GWM Smartcare Claim - 12/30/2009
ARE YOU SUBMITTING IT AS A CLAIM TYPE "0" (ZERO) MJ/98 WITH YOUR LABOR OP M0-- AND YOUR DOLLAR AMOUNT IN NET, WITH NO PARTS LISTED? THIS IS FOR THE WINS SYSTEM NOT SURE ABOUT GLOBAL WARRANTY
PDI Debit - 01/04/2010
... received a PDI debit for labor op Z7000, in the amount of $15.13 on my recent warranty statement? What is labor op Z7000? We do NOT have this car at the dealership yet either, it is still in transit, so no PDI claims, etc., have been submitted against...
Service Calls - 12/23/2009
... our customers prefer to call us directly for these services. I am unable to find any opcodes that would allow us to be paid for making a service call to a customer. Usually we jump start the vehicle & bring it to the dealership and make a repair. ...
TECHNICIAN VS MNGR: CLARIFICATION ON TIME - 12/28/2009
I HAVE A COLORADO - 1GCCS199X78126165 WE REPLACED A CYLINDER HEAD J0518 6.2 NOW.... THE TECH "ACTUALLY" HAS 5.8 WHICH INCLUDES .3 DIAG .8 LEAK DOWN TEST 1.2 BROKEN BOLTS THE TECH BELIEVES HE SHOULD GET .3 DIAG .8 LEAK DOWN TEST 1.2 BROKEN BOLTS 6.2...
Did anyone else install Warranty Wizard Update for Dec. notice changes in trans overhaul and lower transmission line r&r is S.T. now? - 12/17/2009
... wizard for Dec. that transmission recon labor ops have notes for tech to have 1 flag for diag,tear down,cleaning of parts and repair, then minus base time allowed and remaining time is claimed as OLH now? And lower trans cooler lines (op k5393) is ...
Re: FOM form? - 12/10/2009
LOL, ya some time last night, it dawned on me...FOM has to be fixed operations mngr. don't you love it when the simplest things stump you??? thank you for your reply : )
PDI ADD TIME CADILLAC SRX - 12/04/2009
hey, im sure there is a simple answer to this, but i have yet to find what im looking for. I have a PDI ADD claim for 2010 Cadillac SRX - vehicle build shows dealer installed roof cross rails rpo VQQ - ive looked in the LTG and i dont see labor time...
Re: Part questions - 11/30/2009
... 25 Aug 2009 Date Received 22 Sep 2009 Date Completed 22 Sep 2009 Total Items 1 I have no idea what this is ...
Re: Question? Is an Avalanche considered at Crew Cab or Utility - 11/20/2009
... EXT Platinum For model year 2006 a 3 in VIN position 7 identifies the body style as a four door utility vehicle. (Document Id: 1608511) ...
Re: More Global Warranty questions - 02/18/2010
... METHOD TO INPUTING RECONCILING AND ETC TO THIS MADNESS YET????? PLEASE HELP [/quote] First, does your version of ADP transmit automatically, or do you have to click download on each invoice when you are in RO totals? Then after downloading do you transmit...
Re: Global Warranty Management - 02/09/2010
... SICK TWO DAYS OF THE LAST WEEK WE COULD SUBMIT, BEFORE THE CHANGE OVER. I BARELY GOT MY TRAINING DONE IN TIME. I HAD TO RUSH THROUGH IT. JL HAD BEEN VERY HELPFULL, THOUGH. ESPECIALLY BEING ABLE TO PRINT OUT THE QUICK REFERENCE CARDS! THANKS JL ...
Re: RENTALS - 02/11/2010
... find it - maybe it doesn't exist either? I thought I saw something about the age of the cars in your fleet. Thanks in advance....
Re: GWM roadside - 02/11/2010
... info "Roadside service towing" since ours was a tow. Haven't come across anything showing what to use for sure. ...
Re: PARTS DEPT - 02/03/2010
You probably need to click the dropdown at the top left of the screen and select GM-US as the business unit. Sometimes ours doesn't show until I do that even though it shows our info on the page.
Re: ADP System - 02/03/2010
... new system in March..ADP tells me to keep submitting warranty as usual but Im a little skeptical...don't know if I should be coding claims different like cause and fail codes or do I submit claims on GWM until our new system is installed........
Re: WARRANTY CORE - 02/02/2010
Has anybody done a core "add credit" yet? I just tried because I have an injector pump called back with a $200.00 core and I put it in miscellaneous where the FOM said to put it and it rejected for misc amount excessive for that labor op. even with net...
Re: Global Warranty Management - 01/15/2010
Anyone who has taken the training for this on GM training.com - do you know what the course numbers are? Meaning, which ones do you have to take? I want to make sure I don't miss any, and I am trying to start taking them now as we speak. Any help would...
GW QUESTION cause/complaint codes - 01/18/2010
Hello, as of 7:30am we switched over,on our new sheets for cause/complaint i dont see what was (old sytle MJ-98)for recalls.I do see a Maintenace on complaint. Question 2 is on the free pont. LOF's what is the new code for (MJ-98.Thanks alot Dan
Re: Global Warranty Management - 01/27/2010
For a Rental or shuttle you just add the amount to the line. You don't have to use a seperate labor op anymore. The system I use has a Misc amounts screen. GWM has them listed when you create the claim.
Re: Global Warranty Management - 10/15/2009
Thanks Rhonda! I missed that one because I was on vacation that week! That document will be very helpful.
Re: Special Policy Fuel Injectors - 10/21/2009
From what I see on the special policy, the housings are included in the eight hours for the labor op. As far as I know, there is no available olh on any special policies. You might try your DVM and see if he'll give you any, but with the housings (sleeves)...
Re: Response for buyback inspection, attn Rhonda - 10/21/2009
I think our rep was here the day it all was done and he handled everything on his end. I believe we got about $200 for both the inspection and paper work. Sorry I can't help more
Re: Warranty Credit Memo - 11/10/2009
I'm not having old ones do that. I have current ones that are showing a paid dollar amount, but the line directly below it shows either a rej code or in review. The worst c.m. score I've ever gotten. They dinged me every time, but I did get paid. At least...
Re: Global Warranty Management - 10/22/2009
I AM JUST STARTING TO LOOK AT THE GLOBAL WARRANTY MODULES - (SINCE IM ON THE WEST COAST - WE DONT GO ON UNTIL MARCH 2010)ALL I SEEM TO COME ACROSS IS "POWER POINT PRESENTATION" MODULES, NO TESTS-JUST THE PRESENTATION ..... IS THAT ALL THERE IS ????
Re: New DVM - 10/30/2009
... all my Warranty submissions. Last I knew Mr. Ross was with Parts and did Warranty audits. I don't understand moving everyone around weeks before the Center was open. It leaves me feeling like I am stuck in limbo!...
Re: Thank you J&L! - 08/27/2009
I couldn't agree more!! Am lucky enough to have a local Warranty Admin. club that meets every other month also, but this forum and J&L in general have been a great help!! I don't know how people without J&L get by.
Paint Issue 2007 1/2 Ton New Style - 08/28/2009
We painted the left front window door frame due to bubbling. I have looked all over and can not find a labor op. My body shop writer looked and found A1111, but that is for the 1/2 Ton Classic. Thanks for any help!
Re: GMPP - WINDSHIELD REPLACEMENT DUE TO DEFROSTER TAB BROKEN - 08/26/2009
... He has us submit using the have wiring op. You might want to call your rep to see how he would like it submitted. If you don't have a rep then call cares and they will walk you through it....
Re: P/S ASSIST MOTOR KIT - LABOR OP ?? - 09/01/2009
... REPLACEMENT. THE REMOVAL OF THE STEERING COLUMN IS NEC. FOR REPLACEMENT OF THE PS ASSIST MOTOR. I WOULD SUGGEST TRYING THE E7680 STEERING COLUMN OP. AND A FAIR AMOUNT OF OLH TIME FOR THE MOTOR WITH AN EXPLAINATION AS WHY DOCUMENTED....
Re: Body Side Molding replace - 09/02/2009
I have submitted all 4 using separate labor ops but no authorization B and it's paid every time. I have to sublet the paint and install since we have no body shop and I just break down the sublet bill for each molding. Hope this helps
Re: Lost Rep - 09/21/2009
YES. FOUND OUT FRIDAY WE ALSO LOST OUR REP. REALLY LIKED HER TOO! DONT KNOW WHO WE'LL GET YET. SEEMS LIKE YOU GET USE TO ONE AND THEN THEIR GONE.
2003 CORVETTE - DR LK HARNESS LABOR OP ??? - 09/22/2009
I HAVE A 2003 CORVETTE -- WE REPLACED PT#12189556 / EPIC STATES THAT AS A "DOOR LOCK & REARVIEW MIRROR MEMORY HARNESS ASSY GP #13.090" ..... TRIED PART GRP TO LABOR GUIDE (NO HELP), TRIED LOOKING UP "HARNESS" & NOTHING --- ANY SUGGESTIONS .... THIS ...
Re: Lost Rep - 09/23/2009
... worked with. We also lost our parts and sales rep. We did find out who our replacement is, but I don't know much about him....
Re: CLOSED RECALL - 10/13/2009
I came across one also that got rejected. But the letter came out after the recall was done already. So I H route it to our DSM. Still waiting on reply.
Re: Global Warranty Management - 10/13/2009
... G_0000036855 GLOBAL WARRANTY MANAGEMENT SYSTEM DEPLOYMENT AND TRAINING --- IT HAS ALOT OF INFO, DOESNT SAY "HOW LONG" THE TRAINING TAKES BUT GIVES ALITTLE MORE INFO --- I AM HOPING ALL THE BUGS WILL BE OUT BEFORE IT HITS US OUT HERE ON THE WEST REGION...
Re: BATTERY - COVERAGE ??? - 10/02/2009
GM WARRANTY ONLY APPLIES TO ORIGINAL EQUIPMENT BATTERY. ONCE IT HAS BEEN REPLACED IT HAS TO GO THRU THE BATTERY MANUFACTURER. IT IS USUALLY DONE AS AN EXCHANGE, BUT SOMETIMES IT HAS TO BE PRORATED.
Global Warranty Management - 10/01/2009
With the new system, will service advisors be submitting the claims or will the Warranty Clerk still be submitting them? We have been taking the GM training modules on the new system and are unsure who is doing what now. Thanks for you help!
Re: Lost Rep - 09/25/2009
Doug huh??? I worked at 2 different dealers with him over a period of like 6 years. Wasn't he the rep there before Bob? Another thing I heard about our reps is that they are no longer going to see claims. There is going to be a group of people at GM that ...
Re: WINS VERSUS DCS - 07/21/2009
... last dealership I worked for had Reynolds, and the interface feature is a complete time saver. If you have the option USE the DCS! As far as closing out claims in WINS.... you have to do THAT manually too. Sigh....
N4180 - 07/07/2009
... the add time for s1.(.2) There is currently a system inquiry 71-738710114. Just wanted to let you all know so you don't miss out on monies that you are intitles to....
Has anybody done a core "add credit" yet? I just tried because I have an injector pump called back with a $200.00 core and I put it in miscellaneous where the FOM said to put it and it rejected for misc amount excessive for that labor op. even with net...
Re: Global Warranty Management - 01/15/2010
Anyone who has taken the training for this on GM training.com - do you know what the course numbers are? Meaning, which ones do you have to take? I want to make sure I don't miss any, and I am trying to start taking them now as we speak. Any help would...
GW QUESTION cause/complaint codes - 01/18/2010
Hello, as of 7:30am we switched over,on our new sheets for cause/complaint i dont see what was (old sytle MJ-98)for recalls.I do see a Maintenace on complaint. Question 2 is on the free pont. LOF's what is the new code for (MJ-98.Thanks alot Dan
Re: Global Warranty Management - 01/27/2010
For a Rental or shuttle you just add the amount to the line. You don't have to use a seperate labor op anymore. The system I use has a Misc amounts screen. GWM has them listed when you create the claim.
Re: Global Warranty Management - 10/15/2009
Thanks Rhonda! I missed that one because I was on vacation that week! That document will be very helpful.
Re: Special Policy Fuel Injectors - 10/21/2009
From what I see on the special policy, the housings are included in the eight hours for the labor op. As far as I know, there is no available olh on any special policies. You might try your DVM and see if he'll give you any, but with the housings (sleeves)...
Re: Response for buyback inspection, attn Rhonda - 10/21/2009
I think our rep was here the day it all was done and he handled everything on his end. I believe we got about $200 for both the inspection and paper work. Sorry I can't help more
Re: Warranty Credit Memo - 11/10/2009
I'm not having old ones do that. I have current ones that are showing a paid dollar amount, but the line directly below it shows either a rej code or in review. The worst c.m. score I've ever gotten. They dinged me every time, but I did get paid. At least...
Re: Global Warranty Management - 10/22/2009
I AM JUST STARTING TO LOOK AT THE GLOBAL WARRANTY MODULES - (SINCE IM ON THE WEST COAST - WE DONT GO ON UNTIL MARCH 2010)ALL I SEEM TO COME ACROSS IS "POWER POINT PRESENTATION" MODULES, NO TESTS-JUST THE PRESENTATION ..... IS THAT ALL THERE IS ????
Re: New DVM - 10/30/2009
... all my Warranty submissions. Last I knew Mr. Ross was with Parts and did Warranty audits. I don't understand moving everyone around weeks before the Center was open. It leaves me feeling like I am stuck in limbo!...
Re: Thank you J&L! - 08/27/2009
I couldn't agree more!! Am lucky enough to have a local Warranty Admin. club that meets every other month also, but this forum and J&L in general have been a great help!! I don't know how people without J&L get by.
Paint Issue 2007 1/2 Ton New Style - 08/28/2009
We painted the left front window door frame due to bubbling. I have looked all over and can not find a labor op. My body shop writer looked and found A1111, but that is for the 1/2 Ton Classic. Thanks for any help!
Re: GMPP - WINDSHIELD REPLACEMENT DUE TO DEFROSTER TAB BROKEN - 08/26/2009
... He has us submit using the have wiring op. You might want to call your rep to see how he would like it submitted. If you don't have a rep then call cares and they will walk you through it....
Re: P/S ASSIST MOTOR KIT - LABOR OP ?? - 09/01/2009
... REPLACEMENT. THE REMOVAL OF THE STEERING COLUMN IS NEC. FOR REPLACEMENT OF THE PS ASSIST MOTOR. I WOULD SUGGEST TRYING THE E7680 STEERING COLUMN OP. AND A FAIR AMOUNT OF OLH TIME FOR THE MOTOR WITH AN EXPLAINATION AS WHY DOCUMENTED....
Re: Body Side Molding replace - 09/02/2009
I have submitted all 4 using separate labor ops but no authorization B and it's paid every time. I have to sublet the paint and install since we have no body shop and I just break down the sublet bill for each molding. Hope this helps
Re: Lost Rep - 09/21/2009
YES. FOUND OUT FRIDAY WE ALSO LOST OUR REP. REALLY LIKED HER TOO! DONT KNOW WHO WE'LL GET YET. SEEMS LIKE YOU GET USE TO ONE AND THEN THEIR GONE.
2003 CORVETTE - DR LK HARNESS LABOR OP ??? - 09/22/2009
I HAVE A 2003 CORVETTE -- WE REPLACED PT#12189556 / EPIC STATES THAT AS A "DOOR LOCK & REARVIEW MIRROR MEMORY HARNESS ASSY GP #13.090" ..... TRIED PART GRP TO LABOR GUIDE (NO HELP), TRIED LOOKING UP "HARNESS" & NOTHING --- ANY SUGGESTIONS .... THIS ...
Re: Lost Rep - 09/23/2009
... worked with. We also lost our parts and sales rep. We did find out who our replacement is, but I don't know much about him....
Re: CLOSED RECALL - 10/13/2009
I came across one also that got rejected. But the letter came out after the recall was done already. So I H route it to our DSM. Still waiting on reply.
Re: Global Warranty Management - 10/13/2009
... G_0000036855 GLOBAL WARRANTY MANAGEMENT SYSTEM DEPLOYMENT AND TRAINING --- IT HAS ALOT OF INFO, DOESNT SAY "HOW LONG" THE TRAINING TAKES BUT GIVES ALITTLE MORE INFO --- I AM HOPING ALL THE BUGS WILL BE OUT BEFORE IT HITS US OUT HERE ON THE WEST REGION...
Re: BATTERY - COVERAGE ??? - 10/02/2009
GM WARRANTY ONLY APPLIES TO ORIGINAL EQUIPMENT BATTERY. ONCE IT HAS BEEN REPLACED IT HAS TO GO THRU THE BATTERY MANUFACTURER. IT IS USUALLY DONE AS AN EXCHANGE, BUT SOMETIMES IT HAS TO BE PRORATED.
Global Warranty Management - 10/01/2009
With the new system, will service advisors be submitting the claims or will the Warranty Clerk still be submitting them? We have been taking the GM training modules on the new system and are unsure who is doing what now. Thanks for you help!
Re: Lost Rep - 09/25/2009
Doug huh??? I worked at 2 different dealers with him over a period of like 6 years. Wasn't he the rep there before Bob? Another thing I heard about our reps is that they are no longer going to see claims. There is going to be a group of people at GM that ...
Re: WINS VERSUS DCS - 07/21/2009
... last dealership I worked for had Reynolds, and the interface feature is a complete time saver. If you have the option USE the DCS! As far as closing out claims in WINS.... you have to do THAT manually too. Sigh....
N4180 - 07/07/2009
... the add time for s1.(.2) There is currently a system inquiry 71-738710114. Just wanted to let you all know so you don't miss out on monies that you are intitles to....
08 Hummer H3 - 07/15/2009
We replaced what the tech and parts call "bumpers" on body and door on the rear tailgate of a 2008 Hummer H3. Part numbers 15285253 & 15285254. I have been looking for a labor op for 2 days! If anyone can help I would appreciate
Re: BATTERY PRICING - 07/16/2009
... from the Periodical/Reference link. Select "battery pricing" from the Publication Type drop down menu then click the search button at the bottom of the page and finally select the appropriate pricing sheet from the listing of periodicals....
Re: BATTERY PRICING - 07/16/2009
Thanks a lot. Do we have to change the price every time we have a battery claim??? Is is that the parts dept. doesn't get the price wright in their system or just price changes all the time????? Another question, If the parts dept gets a part in that...
Re: 2010 CAMARO - STRIPS - 08/04/2009
I think that these should pay at regular warranty labor rates. reference message Service / Warranty / G_0000024639. If not were can I find that documented? They were only paying at $70. when they were paid through accessories.
GMPP - REAR GLASS REPLACEMENT - 08/05/2009
... C0710 WITH SUBLET BILL IN NET....... CLAIM REJECTS STATING NOT COVERED BY GMPP --- I DONT KNOW WHAT TO DO WITH THIS...
Re: GMPP - REAR GLASS REPLACEMENT - 08/05/2009
... be covered. Did anyone call GMPP for authorization on that labor op before performing the work? You may be ablet to claim the fix of the electrical portion of it, but I don't believe any glass replacement is covered....
Re: 2010 CAMARO - STRIPS - 08/06/2009
Rhonda.. We have one of our guys in the prep department doing them. As far as I know, he is fine with the time.
Re: Global Warranty - 08/13/2009
I mentioned that to him. He stood by his statement. I guess we'll see if the right hand knows what the left is doing!
Re: Quick Tip from Aug 2008 about Engine Dye question - 08/12/2009
... net. H route the claim for payment. On second visit no dye test can be taken as this was already done if time was taken on the first visit. Of course second claim needs a B authorization....
Re: ALIGNMENT - 06/12/2009
Labor op. does show the full alignment is allowed. I'd maybe ask him to double check the labor op or fax a copy of both labor ops to him showing LTG allows full alignment.
Re: RPO - 06/15/2009
Depending on the year, the vis will tell you under vehicle build. If it doesn't show there give the vin to the parts department and they can tell you.
Re: PARTS WARRANTY - 05/29/2009
... gets paid the 1st time & I end up Hrouting the claim if both parts are on the same RO. Dont you just LOVE these? It's fun jumping through the hoops, huh?...
Re: WILL WE SURVIVE???? - 04/28/2009
... to different from when they discontinued Oldsmobile. Fortunatly we stay busy in service and are doing pretty well. It will hit small dealers hard. It forces everyone to step up their game and keep the ball going. Good luck to all! ...
Re: CLARIFICATION: HOW WOULD YOU HANDLE ?? - 04/23/2009
For legal reasons you want to show a new work order being written. This way you are not responsible for the veh when it has left your shop. You also do not accumulate down vehicle days for a vehicle that was fixed and then a new complaint made. Whenever...
Re: PARTS WARRANTY ON SEALS AND GASKETS - 04/23/2009
It was an administrative message from 2005. Tried to perform an advanced search from GlobalConnect Message archives, but system timed out during search - I would presume due to age of document.
Re: CLARIFICATION: HOW WOULD YOU HANDLE ?? - 04/22/2009
I'D SAY IT NEEDS TO GO IN AS TWO SEPERATE WORK ORDERS. IF THE FIRST REPAIR WAS DONE AND THE CUSTOMER PICKED UP THE VEHICLE, WORK ON THAT WORK ORDER SHOULD STOP. IF THE CUSTOMER PICKED IT UP AND COMPLAINED ABOUT ANOTHER NOISE, THERE SHOULD HAVE BEEN...
#07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
... it as a warranty claim (part only but mileage is 54,287) and then they will install it. Can we do this? I thought all recalls & SPA's were to be done by a GM dealer. I've looked in the Policies & Procedures manual, but can't come up with the specifics...
Re: OLD RECALL LISTING ???? - 04/13/2009
Vehicles over 11 years will reject, even a recall, but they don't need to be H-routed anymore, you can get them thru with Auth G. Reference #G_0000012201 dated 9/24/08 Effective immediately, the following areas will no longer require District Service...
Re: CLARIFICATION: BULLETIN #07-08-64-019 - 04/07/2009
Usually if the tech tells me they had extra in their stall I don't bother getting any charged out if it's a small amount. Otherwise, I will have parts charge out partial amounts depending on how much the tech used. This is a sore point with them--they...
Re: OOPS - 03/31/2009
Sounds like one our former techs. He would bring in motor homes into the shop and not really look to see if the damn thing would clear the shop doors. He'd conveniently forget to notice the a/c units or sat dishes on the roofs of these units.
Re: OOPS - 03/31/2009
... the dually wheel well off a truck as he pulled it out into the lot. That was his last trip out the door....
Re: G-8 CASTER ARM - 04/06/2009
... a front align must be done. that is why I didn't think this was the correct labor op. Do you think it should be this labor op and just OLH the align? It does seem to be the closest op. These G-8's are rediculous, half the parts are not in the time...
Re: PROTECTIVE FILM - LABOR OP NEEDED - 03/17/2009
... NUMBER: B7012 LABOR TIME: 0.3 To Replace Each Additional ADD: 0.3 I'm fairly sure this is what I've used before. [/quote] I got ours paid with this opcode too. I wrote it in my part group to labor op guide section in my manual so I could find it...
Re: Cylinder head gasket replacement - 03/12/2009
Wow, confusing. I was looking over the bulletin and noticed: with 3.5L or 3.9L Engine . Did you check to see if the vehicle has this engine? When I type in 2007 G6 without a VIN J0507 doesn't show up. Maybe if you type go in with the VIN and it has...
Re: Oil leak diagnosis - 03/25/2009
We use a customer concerned not duplicated labor op for checking out and adding dye, varying time according to what was done. The CCND op actually allows for dye to be listed in the parts field. If all the tech does is add dye we run the CCND for the...
We replaced what the tech and parts call "bumpers" on body and door on the rear tailgate of a 2008 Hummer H3. Part numbers 15285253 & 15285254. I have been looking for a labor op for 2 days! If anyone can help I would appreciate
Re: BATTERY PRICING - 07/16/2009
... from the Periodical/Reference link. Select "battery pricing" from the Publication Type drop down menu then click the search button at the bottom of the page and finally select the appropriate pricing sheet from the listing of periodicals....
Re: BATTERY PRICING - 07/16/2009
Thanks a lot. Do we have to change the price every time we have a battery claim??? Is is that the parts dept. doesn't get the price wright in their system or just price changes all the time????? Another question, If the parts dept gets a part in that...
Re: 2010 CAMARO - STRIPS - 08/04/2009
I think that these should pay at regular warranty labor rates. reference message Service / Warranty / G_0000024639. If not were can I find that documented? They were only paying at $70. when they were paid through accessories.
GMPP - REAR GLASS REPLACEMENT - 08/05/2009
... C0710 WITH SUBLET BILL IN NET....... CLAIM REJECTS STATING NOT COVERED BY GMPP --- I DONT KNOW WHAT TO DO WITH THIS...
Re: GMPP - REAR GLASS REPLACEMENT - 08/05/2009
... be covered. Did anyone call GMPP for authorization on that labor op before performing the work? You may be ablet to claim the fix of the electrical portion of it, but I don't believe any glass replacement is covered....
Re: 2010 CAMARO - STRIPS - 08/06/2009
Rhonda.. We have one of our guys in the prep department doing them. As far as I know, he is fine with the time.
Re: Global Warranty - 08/13/2009
I mentioned that to him. He stood by his statement. I guess we'll see if the right hand knows what the left is doing!
Re: Quick Tip from Aug 2008 about Engine Dye question - 08/12/2009
... net. H route the claim for payment. On second visit no dye test can be taken as this was already done if time was taken on the first visit. Of course second claim needs a B authorization....
Re: ALIGNMENT - 06/12/2009
Labor op. does show the full alignment is allowed. I'd maybe ask him to double check the labor op or fax a copy of both labor ops to him showing LTG allows full alignment.
Re: RPO - 06/15/2009
Depending on the year, the vis will tell you under vehicle build. If it doesn't show there give the vin to the parts department and they can tell you.
Re: PARTS WARRANTY - 05/29/2009
... gets paid the 1st time & I end up Hrouting the claim if both parts are on the same RO. Dont you just LOVE these? It's fun jumping through the hoops, huh?...
Re: WILL WE SURVIVE???? - 04/28/2009
... to different from when they discontinued Oldsmobile. Fortunatly we stay busy in service and are doing pretty well. It will hit small dealers hard. It forces everyone to step up their game and keep the ball going. Good luck to all! ...
Re: CLARIFICATION: HOW WOULD YOU HANDLE ?? - 04/23/2009
For legal reasons you want to show a new work order being written. This way you are not responsible for the veh when it has left your shop. You also do not accumulate down vehicle days for a vehicle that was fixed and then a new complaint made. Whenever...
Re: PARTS WARRANTY ON SEALS AND GASKETS - 04/23/2009
It was an administrative message from 2005. Tried to perform an advanced search from GlobalConnect Message archives, but system timed out during search - I would presume due to age of document.
Re: CLARIFICATION: HOW WOULD YOU HANDLE ?? - 04/22/2009
I'D SAY IT NEEDS TO GO IN AS TWO SEPERATE WORK ORDERS. IF THE FIRST REPAIR WAS DONE AND THE CUSTOMER PICKED UP THE VEHICLE, WORK ON THAT WORK ORDER SHOULD STOP. IF THE CUSTOMER PICKED IT UP AND COMPLAINED ABOUT ANOTHER NOISE, THERE SHOULD HAVE BEEN...
#07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
... it as a warranty claim (part only but mileage is 54,287) and then they will install it. Can we do this? I thought all recalls & SPA's were to be done by a GM dealer. I've looked in the Policies & Procedures manual, but can't come up with the specifics...
Re: OLD RECALL LISTING ???? - 04/13/2009
Vehicles over 11 years will reject, even a recall, but they don't need to be H-routed anymore, you can get them thru with Auth G. Reference #G_0000012201 dated 9/24/08 Effective immediately, the following areas will no longer require District Service...
Re: CLARIFICATION: BULLETIN #07-08-64-019 - 04/07/2009
Usually if the tech tells me they had extra in their stall I don't bother getting any charged out if it's a small amount. Otherwise, I will have parts charge out partial amounts depending on how much the tech used. This is a sore point with them--they...
Re: OOPS - 03/31/2009
Sounds like one our former techs. He would bring in motor homes into the shop and not really look to see if the damn thing would clear the shop doors. He'd conveniently forget to notice the a/c units or sat dishes on the roofs of these units.
Re: OOPS - 03/31/2009
... the dually wheel well off a truck as he pulled it out into the lot. That was his last trip out the door....
Re: G-8 CASTER ARM - 04/06/2009
... a front align must be done. that is why I didn't think this was the correct labor op. Do you think it should be this labor op and just OLH the align? It does seem to be the closest op. These G-8's are rediculous, half the parts are not in the time...
Re: PROTECTIVE FILM - LABOR OP NEEDED - 03/17/2009
... NUMBER: B7012 LABOR TIME: 0.3 To Replace Each Additional ADD: 0.3 I'm fairly sure this is what I've used before. [/quote] I got ours paid with this opcode too. I wrote it in my part group to labor op guide section in my manual so I could find it...
Re: Cylinder head gasket replacement - 03/12/2009
Wow, confusing. I was looking over the bulletin and noticed: with 3.5L or 3.9L Engine . Did you check to see if the vehicle has this engine? When I type in 2007 G6 without a VIN J0507 doesn't show up. Maybe if you type go in with the VIN and it has...
Re: Oil leak diagnosis - 03/25/2009
We use a customer concerned not duplicated labor op for checking out and adding dye, varying time according to what was done. The CCND op actually allows for dye to be listed in the parts field. If all the tech does is add dye we run the CCND for the...
Re: Case add credit for GMPP - 03/17/2009
I can never get any adds or even related labor ops to pay without calling in. For me, it just takes out one level of GGRRR and adds a different one, but then I'm not guessinghow they want it done
SHIFT LEVER LABOR OP CONFUSION - 03/23/2009
2007 AVEO -- KL1TG56657B186822 WE REPLACED PT#1738089 A/T GEAR SHIFT LEVER... ALL I HAVE BEEN ABLE TO COME UP WITH IS K5120 .2 (BUT) TECH SAYS HE HAD TO FOLLOW DOC#1724494 WHICH TAKES ALOT MORE TIME ---- ANY ASST APPRECIATED
Re: Cylinder head gasket replacement - 03/12/2009
Thanks for all the help so far everyone! The vehicle does have a 3.5L V6 in it. Each labor op pays 5.7 hours for each side, for a total of 11.4 However, we also did a intake gasket (J0259) at 3.9 hours. Is that time included in either of the labor...
CHECK STRAP - 03/27/2009
WE REPLACED DRIVER SIDE REAR DOOR CHECK STRAP ON 06 CHEV TRAILBLAZER. GM CALLS IT "CHECK" BUT NOT IN SI. CAN ANYONE HELP? THANK YOU
coding fluid claims - 03/10/2009
I have to submit a claim for transmission fluid from the g.o.g. line. I know the cost goes into the net amount but I don't know which cc, fc or labor op to use. Any help with this one?
Re: coding fluid claims - 03/10/2009
IF IT'S A PDI FLUID ADD IT WOULD BE TYPE "I" AND TOTAL IN NET ITEMS UP TO ABOUT $6.00. ANYTHING OVER THAT SYN OIL OR CADS AND THE LIKE SHOULD BE H ROUTED. DON'T HAVE A CLUE WHAT A G.O.G. LINE IS.
Re: Service Update did not clear - 02/24/2009
Yep- in the service update bulletin link where it downloads the Excel sheet from GM. Once they pay, it is supposed to clear it out and should only show Service Updates that have not been completed. Does have the occasional hiccup!
Re: TRANS ACTION SUMMARY REPORT - 08/10/2010
IVE HAD THAT HAPPEN TO ME BEFORE....IF IT WAS SUBMITTED LATE IN THE EVENING..SOMETIMES IT WONT SHOW UP TILL LATER IN THE DAY...ID KEEP CHECKING BACK..IF IT DOESNT SHOW UP TODAY SHOULD BE THERE IN MORNING..
Re: Warranty Rental VIN - 08/24/2010
... their bills...but they have lots of turn over there too, just when they have a good manager they dont keep them there long..the FULL MOON is this weekend mayby they are starting a few days early......
Re: 2011 Duramax - 07/19/2010
Just a thought- don't forget to bill out any other fluids your tech added (i.e.- ps fluid, ww fluid, coolant, etc) as you won't be able to use the Z6999 fluid add opcode again.
Re: HVAC ODOR - 06/30/2010
i have used this labor operation D4450 ac systems analysis in the past for leak testing..pays .3 and extra for evac and recharge..i probably would have done the same thing not paying him .its very humid here in louisiana too
Investigate History - 07/16/2010
While doing an Investigate History, it read CIPS Dummy Dealer Chile in the Invoice Information section. Has anyone come across this or knows what it means? Would appreciate any help on this, thanks.
Re: TROUBLE WITH THE TIRE PROCESS - 06/25/2010
OK IVE CLICKED ON MY AUTH NUMBER....IM NOT SEEING ANYTHING ELSE TO CLICK ON BUT A CANCEL BUTTON????? AM I STILL DOING SOMETHING WRONG
Re: Open on the 5th? - 07/06/2010
We were open till 5:30, but I left at 5:00. It was kinda frustrating trying to get stuff done when almost everything was closed:{ We were busy in the morning, only a couple came thru in the afternoon.
Re: Open on the 5th? - 07/06/2010
... hours. We had more people call in to see if we were open than we had actually coming through the doors. I spent the day trying to get caught up with the week's worth of work waiting for me when I came back from vacation. ...
Re: Parts amount exceeds allowance.... - 06/18/2010
you could try making another line for the o'rings ,parts only and no labor..i have done that before..and put a b on it with comments..hope that helps.i also had a reject for excessice parts amount this mornin i put the two parts in net amount and it ...
Re: RECALL #10023 COBALT PWR STRG ASST - 06/15/2010
I use the same opcode but Hroute it with a note to the warranty specialist referencing message G_0000051237. So far they go into pending for a day then pay right away. Not sure why some of the Cobalts don't show up in Investigate History though.
Re: Z2237 COUPON - 09/28/2010
THEY ARE REJECTING FOR ---VEHICLE NOT COMPATIBLE WITH LABOUR CODE.(LTG PUB).....BUT THE COUPON SAYS TO USE Z2237....THEY ARE FOR 20 OFF ANY WORK DONE OVER $100.00
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 10/04/2010
Don't you do those with the R labor op and not charge labor. It gets added to the build after the fact and we do an add tag for the window sticker and add the price of the accessory to the vehicle.
Re: srta trans warranty - 09/22/2010
... The GM Dealer Quick Reference chart on Replacement Parts Warranty lists all the variables. It's a downloadable chart from the P&P. I have that list taped to the wall over my desk for constant reference....
Re: srta trans warranty - 09/22/2010
i printed the chart, just dont see the reasoning for the labor when the individual installed it himself, makes more sense if a repair shop owner bought the engine for a customer and made the repairs in his shop..but thats ok i can live with it...
Re: Z2237 COUPON - 09/23/2010
i have been doing Z2236 with no problem not sure what the Z2237 is we must not have those..i do know the z2280 and z2281 does not work yet dbc working on that..
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/21/2010
not really he is good at putting enough info on tickets.i did ask him about it dont think he knew about the bulletin and his grids didnt go far enough..he knows how to look it up now...thanks for the info
Re: GWM Menus - 09/14/2010
yes i do have that problem too, it takes me a while sometimes to get it right..brian i feel the same way too i have been doing this job too long time to retire...
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/20/2010
... and shorted drivers seat frame..tech repaired and repositioned seat harness..tech said his grids do not go that far and neither do mine..where do we find the harness routing view doc id...oooh this is fun..any help out there????...
I can never get any adds or even related labor ops to pay without calling in. For me, it just takes out one level of GGRRR and adds a different one, but then I'm not guessinghow they want it done
SHIFT LEVER LABOR OP CONFUSION - 03/23/2009
2007 AVEO -- KL1TG56657B186822 WE REPLACED PT#1738089 A/T GEAR SHIFT LEVER... ALL I HAVE BEEN ABLE TO COME UP WITH IS K5120 .2 (BUT) TECH SAYS HE HAD TO FOLLOW DOC#1724494 WHICH TAKES ALOT MORE TIME ---- ANY ASST APPRECIATED
Re: Cylinder head gasket replacement - 03/12/2009
Thanks for all the help so far everyone! The vehicle does have a 3.5L V6 in it. Each labor op pays 5.7 hours for each side, for a total of 11.4 However, we also did a intake gasket (J0259) at 3.9 hours. Is that time included in either of the labor...
CHECK STRAP - 03/27/2009
WE REPLACED DRIVER SIDE REAR DOOR CHECK STRAP ON 06 CHEV TRAILBLAZER. GM CALLS IT "CHECK" BUT NOT IN SI. CAN ANYONE HELP? THANK YOU
coding fluid claims - 03/10/2009
I have to submit a claim for transmission fluid from the g.o.g. line. I know the cost goes into the net amount but I don't know which cc, fc or labor op to use. Any help with this one?
Re: coding fluid claims - 03/10/2009
IF IT'S A PDI FLUID ADD IT WOULD BE TYPE "I" AND TOTAL IN NET ITEMS UP TO ABOUT $6.00. ANYTHING OVER THAT SYN OIL OR CADS AND THE LIKE SHOULD BE H ROUTED. DON'T HAVE A CLUE WHAT A G.O.G. LINE IS.
Re: Service Update did not clear - 02/24/2009
Yep- in the service update bulletin link where it downloads the Excel sheet from GM. Once they pay, it is supposed to clear it out and should only show Service Updates that have not been completed. Does have the occasional hiccup!
Re: TRANS ACTION SUMMARY REPORT - 08/10/2010
IVE HAD THAT HAPPEN TO ME BEFORE....IF IT WAS SUBMITTED LATE IN THE EVENING..SOMETIMES IT WONT SHOW UP TILL LATER IN THE DAY...ID KEEP CHECKING BACK..IF IT DOESNT SHOW UP TODAY SHOULD BE THERE IN MORNING..
Re: Warranty Rental VIN - 08/24/2010
... their bills...but they have lots of turn over there too, just when they have a good manager they dont keep them there long..the FULL MOON is this weekend mayby they are starting a few days early......
Re: 2011 Duramax - 07/19/2010
Just a thought- don't forget to bill out any other fluids your tech added (i.e.- ps fluid, ww fluid, coolant, etc) as you won't be able to use the Z6999 fluid add opcode again.
Re: HVAC ODOR - 06/30/2010
i have used this labor operation D4450 ac systems analysis in the past for leak testing..pays .3 and extra for evac and recharge..i probably would have done the same thing not paying him .its very humid here in louisiana too
Investigate History - 07/16/2010
While doing an Investigate History, it read CIPS Dummy Dealer Chile in the Invoice Information section. Has anyone come across this or knows what it means? Would appreciate any help on this, thanks.
Re: TROUBLE WITH THE TIRE PROCESS - 06/25/2010
OK IVE CLICKED ON MY AUTH NUMBER....IM NOT SEEING ANYTHING ELSE TO CLICK ON BUT A CANCEL BUTTON????? AM I STILL DOING SOMETHING WRONG
Re: Open on the 5th? - 07/06/2010
We were open till 5:30, but I left at 5:00. It was kinda frustrating trying to get stuff done when almost everything was closed:{ We were busy in the morning, only a couple came thru in the afternoon.
Re: Open on the 5th? - 07/06/2010
... hours. We had more people call in to see if we were open than we had actually coming through the doors. I spent the day trying to get caught up with the week's worth of work waiting for me when I came back from vacation. ...
Re: Parts amount exceeds allowance.... - 06/18/2010
you could try making another line for the o'rings ,parts only and no labor..i have done that before..and put a b on it with comments..hope that helps.i also had a reject for excessice parts amount this mornin i put the two parts in net amount and it ...
Re: RECALL #10023 COBALT PWR STRG ASST - 06/15/2010
I use the same opcode but Hroute it with a note to the warranty specialist referencing message G_0000051237. So far they go into pending for a day then pay right away. Not sure why some of the Cobalts don't show up in Investigate History though.
Re: Z2237 COUPON - 09/28/2010
THEY ARE REJECTING FOR ---VEHICLE NOT COMPATIBLE WITH LABOUR CODE.(LTG PUB).....BUT THE COUPON SAYS TO USE Z2237....THEY ARE FOR 20 OFF ANY WORK DONE OVER $100.00
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 10/04/2010
Don't you do those with the R labor op and not charge labor. It gets added to the build after the fact and we do an add tag for the window sticker and add the price of the accessory to the vehicle.
Re: srta trans warranty - 09/22/2010
... The GM Dealer Quick Reference chart on Replacement Parts Warranty lists all the variables. It's a downloadable chart from the P&P. I have that list taped to the wall over my desk for constant reference....
Re: srta trans warranty - 09/22/2010
i printed the chart, just dont see the reasoning for the labor when the individual installed it himself, makes more sense if a repair shop owner bought the engine for a customer and made the repairs in his shop..but thats ok i can live with it...
Re: Z2237 COUPON - 09/23/2010
i have been doing Z2236 with no problem not sure what the Z2237 is we must not have those..i do know the z2280 and z2281 does not work yet dbc working on that..
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/21/2010
not really he is good at putting enough info on tickets.i did ask him about it dont think he knew about the bulletin and his grids didnt go far enough..he knows how to look it up now...thanks for the info
Re: GWM Menus - 09/14/2010
yes i do have that problem too, it takes me a while sometimes to get it right..brian i feel the same way too i have been doing this job too long time to retire...
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/20/2010
... and shorted drivers seat frame..tech repaired and repositioned seat harness..tech said his grids do not go that far and neither do mine..where do we find the harness routing view doc id...oooh this is fun..any help out there????...
Re: Warranty Rental VIN - 08/25/2010
WE HAVE THOSE SAME ISSUES....THERE ARE LOTS OF TIMES HERE THEY DONT EVEN HAVE A CAR WHEN WE NEED ONE OR NO ONE EVEN ANSWERS THE PHONE!!! CRAZY!!!!
Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/15/2010
There is a bulletin that has been released in SI doc# 2523681 that says due to the location of the DEF tank, the assist steps are more difficult to install. It says to use labor op R9311 with straight time to claim additional time that it took to install...
Re: ANYONE ORGANIZED? - 09/17/2010
... notes and put them all over the front and back of the paper. It is my quick reference card so I don't have to pull out the big binder every time....
Re: ANYONE ORGANIZED? - 09/17/2010
GM always changes things for sure..i didnt have all this help back in 1973 when i first started doing warranties but its a good feeling to know its there now, i learn something new all the time
Re: ANYONE ORGANIZED? - 09/17/2010
YEP THOSE WERE THE DAYS..TAKE UP SEVERAL LINES LISTING ALL THE PARTS THAT GOES WITH THE REPAIRS..AND DOING IT ALL OVER AGAIN WHEN IT REJECTS AND COMES BACK...WOW HOW THINGS HAVE CHANGED FOR THE BETTER
SPECIAL POLICY 09239 - 09/20/2010
I HAVE A 07 CHEVY TAHOE THAT HAS THE SPECIAL POLICY #09239. EVERY TIME I TRY TO SUBMIT IT REJECTS ME. WHAT AM I DOING WRONG?
Re: recall 10153 - 12/10/2010
I CALLED DBC ON THIS BECAUSE I HAD THE SAME PROBLEM AND THEY TOLD ME TO RUN WITH V2281 AND ISSUE A CHECK BECAUSE THEY WERE LIKE A CUSTOMER.I DONT AGREE BUT OKAY
REYNOLDS SYSTEM STORIES NOT COMPLETE IN GLOBAL - 12/22/2010
... SYSTEM FROM REYNOLDS SYSTEM (WE CLOSE EVERYTHING THRU THE REYNOLDS SYSTEM)..... JUST CURIOUS WHAT EVERYONE ELSE IS DOING ????...
Re: Core Return - 02/28/2011
If the part was requested by the WPC you don't start a new claim, you do an add credit to your original claim and claim your admin time for the part return and you claim the core in the miscellaneous net item field.
REYNOLDS & REYNOLDS - 02/22/2011
Just wondering if anyone else is on Reynolds and not seeing the warranty credits automaticly updated and posted. I dont see any credits posted to my schedule for 2/20 or 2/21.... thanks
Re: Return Codes - 01/26/2011
Thanks! Don't you just hate it when you know you read something about a particular situation and then can't find the paperwork to back it up to save your life? I know I can always count on everyone here!
VIN BREAKDOWN - 02/17/2011
Does anyone know where I can find info to break down the VIN. We used to get a card every year from GM and I can't seem to find it anywhere. Thanks in advance for any help.
Complimentary Maintenance letter labor op ??? - 02/17/2011
Have a complimentary maintenance letter from cust asst for a $200 discount from 2008 - the labor op to use for reimbursement was Z7410 which doesnt seem to work now..... where can I find what labor op to use ???
SATURN - COMPLIMENTARY MAINTENANCE CERTIFICATE - 02/23/2011
Could someone please tell me what the labor op is on these, I dont have the admin mess # to get detail - my advisor didnt get me a copy of the back of the certificate with the info I need
Do you check.....? - 02/23/2011
... warranty blocks, etc). We have generated some work in the shop by doing this. Just thought I would suggest your shop do it too. Our sales staff uses this knowledge as a sales tool, telling the customer the vehicles are "up-to-date" on all recalls...
Re: WANT TO BILL GMPP DEDUCT TO GM - 11/02/2010
Can you put it under ZSCT claim type and then when you get to the authorization section, waive the deductible? I think if you go through GWM it is at the bottom on the second page. ADP has it in the authorization field. Any others, I don't know.
Re: hit the road package - 10/25/2010
Well I got mine, was told to put them in net and I did and they paid them today. Why these had to go there I don't know. but if anyone else has the same problem, might try it.
Re: GMPP-RADIO - 11/05/2010
PIPER.... ARE YOU ON REYNOLDS ?? IF SO, YOU LEAVE THE PART SHOWING AS A PART ON JC, BUT WHEN YOU SUBMIT YOUR CLAIM, YOU DELETE THAT PART# & PLACE THE (COST+MARKUP 25%+TAX) AMOUNT IN NET WITH COMMENTS STATING: PT######## DLR COST $$$$ PLUS MARK UP & TAX...
Re: srta trans warranty - 11/14/2010
... a flush code from when the failed transmission was originally installed by the 'outside' person what do we do if they don't have a code? How do we know even if they give us a code if that is a valid code? If a customer removes the failed transmission...
Emission Warranty - 11/15/2010
... help solve our dispute? VIS II says vehicle emission select component ltd wty 4/6/15, 80031 miles. Doc ID#1962473 says federal emission warranty 2/24 on GVW ...
GM Radio Upgrade ? - 11/18/2010
We have a 2010 Chev Silverado that we upgraded from a base UM7 radio to a U1C. Is it necessary to update the vehicle options to reflect the upgrade? And if so how? I looked in the dealer installed GM Accessories labor ops but that doesn't apply. Any...
PDI BATTERY - 12/02/2010
Received a 2011 Equinox yesterday and the battery was dead on the truck. Charged and then test the battery. Battery failed test. Should this be done as Warranty or Transportation claim?
Re: DMA Authorization Form - 12/14/2010
thats the one thing about this i dont like..everything going on one line it ties up the whole claim because of the excessive rental,,i have one now and will have another when the customer picks up today..
Re: TIRES - 12/14/2010
I don't this you can submit for a road force balance. GM only allows for a regular mount and balance, time is under op code.
Re: GLOBAL WARRANTY AND REYNOLDS USERS - 03/05/2010
ALL OF THE "MODULE TRAINING" SEEMS TO BE FOR ENTERING TRANSACTIONS THRU THE GLOBAL WARRANTY SCREEN --- WE ARE USING THE DMS BATCH SUBMISSION, WHERE CAN I FIND INFO ON THAT - IS ANYONE ELSE DOING IT THIS WAY??
WE HAVE THOSE SAME ISSUES....THERE ARE LOTS OF TIMES HERE THEY DONT EVEN HAVE A CAR WHEN WE NEED ONE OR NO ONE EVEN ANSWERS THE PHONE!!! CRAZY!!!!
Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/15/2010
There is a bulletin that has been released in SI doc# 2523681 that says due to the location of the DEF tank, the assist steps are more difficult to install. It says to use labor op R9311 with straight time to claim additional time that it took to install...
Re: ANYONE ORGANIZED? - 09/17/2010
... notes and put them all over the front and back of the paper. It is my quick reference card so I don't have to pull out the big binder every time....
Re: ANYONE ORGANIZED? - 09/17/2010
GM always changes things for sure..i didnt have all this help back in 1973 when i first started doing warranties but its a good feeling to know its there now, i learn something new all the time
Re: ANYONE ORGANIZED? - 09/17/2010
YEP THOSE WERE THE DAYS..TAKE UP SEVERAL LINES LISTING ALL THE PARTS THAT GOES WITH THE REPAIRS..AND DOING IT ALL OVER AGAIN WHEN IT REJECTS AND COMES BACK...WOW HOW THINGS HAVE CHANGED FOR THE BETTER
SPECIAL POLICY 09239 - 09/20/2010
I HAVE A 07 CHEVY TAHOE THAT HAS THE SPECIAL POLICY #09239. EVERY TIME I TRY TO SUBMIT IT REJECTS ME. WHAT AM I DOING WRONG?
Re: recall 10153 - 12/10/2010
I CALLED DBC ON THIS BECAUSE I HAD THE SAME PROBLEM AND THEY TOLD ME TO RUN WITH V2281 AND ISSUE A CHECK BECAUSE THEY WERE LIKE A CUSTOMER.I DONT AGREE BUT OKAY
REYNOLDS SYSTEM STORIES NOT COMPLETE IN GLOBAL - 12/22/2010
... SYSTEM FROM REYNOLDS SYSTEM (WE CLOSE EVERYTHING THRU THE REYNOLDS SYSTEM)..... JUST CURIOUS WHAT EVERYONE ELSE IS DOING ????...
Re: Core Return - 02/28/2011
If the part was requested by the WPC you don't start a new claim, you do an add credit to your original claim and claim your admin time for the part return and you claim the core in the miscellaneous net item field.
REYNOLDS & REYNOLDS - 02/22/2011
Just wondering if anyone else is on Reynolds and not seeing the warranty credits automaticly updated and posted. I dont see any credits posted to my schedule for 2/20 or 2/21.... thanks
Re: Return Codes - 01/26/2011
Thanks! Don't you just hate it when you know you read something about a particular situation and then can't find the paperwork to back it up to save your life? I know I can always count on everyone here!
VIN BREAKDOWN - 02/17/2011
Does anyone know where I can find info to break down the VIN. We used to get a card every year from GM and I can't seem to find it anywhere. Thanks in advance for any help.
Complimentary Maintenance letter labor op ??? - 02/17/2011
Have a complimentary maintenance letter from cust asst for a $200 discount from 2008 - the labor op to use for reimbursement was Z7410 which doesnt seem to work now..... where can I find what labor op to use ???
SATURN - COMPLIMENTARY MAINTENANCE CERTIFICATE - 02/23/2011
Could someone please tell me what the labor op is on these, I dont have the admin mess # to get detail - my advisor didnt get me a copy of the back of the certificate with the info I need
Do you check.....? - 02/23/2011
... warranty blocks, etc). We have generated some work in the shop by doing this. Just thought I would suggest your shop do it too. Our sales staff uses this knowledge as a sales tool, telling the customer the vehicles are "up-to-date" on all recalls...
Re: WANT TO BILL GMPP DEDUCT TO GM - 11/02/2010
Can you put it under ZSCT claim type and then when you get to the authorization section, waive the deductible? I think if you go through GWM it is at the bottom on the second page. ADP has it in the authorization field. Any others, I don't know.
Re: hit the road package - 10/25/2010
Well I got mine, was told to put them in net and I did and they paid them today. Why these had to go there I don't know. but if anyone else has the same problem, might try it.
Re: GMPP-RADIO - 11/05/2010
PIPER.... ARE YOU ON REYNOLDS ?? IF SO, YOU LEAVE THE PART SHOWING AS A PART ON JC, BUT WHEN YOU SUBMIT YOUR CLAIM, YOU DELETE THAT PART# & PLACE THE (COST+MARKUP 25%+TAX) AMOUNT IN NET WITH COMMENTS STATING: PT######## DLR COST $$$$ PLUS MARK UP & TAX...
Re: srta trans warranty - 11/14/2010
... a flush code from when the failed transmission was originally installed by the 'outside' person what do we do if they don't have a code? How do we know even if they give us a code if that is a valid code? If a customer removes the failed transmission...
Emission Warranty - 11/15/2010
... help solve our dispute? VIS II says vehicle emission select component ltd wty 4/6/15, 80031 miles. Doc ID#1962473 says federal emission warranty 2/24 on GVW ...
GM Radio Upgrade ? - 11/18/2010
We have a 2010 Chev Silverado that we upgraded from a base UM7 radio to a U1C. Is it necessary to update the vehicle options to reflect the upgrade? And if so how? I looked in the dealer installed GM Accessories labor ops but that doesn't apply. Any...
PDI BATTERY - 12/02/2010
Received a 2011 Equinox yesterday and the battery was dead on the truck. Charged and then test the battery. Battery failed test. Should this be done as Warranty or Transportation claim?
Re: DMA Authorization Form - 12/14/2010
thats the one thing about this i dont like..everything going on one line it ties up the whole claim because of the excessive rental,,i have one now and will have another when the customer picks up today..
Re: TIRES - 12/14/2010
I don't this you can submit for a road force balance. GM only allows for a regular mount and balance, time is under op code.
Re: GLOBAL WARRANTY AND REYNOLDS USERS - 03/05/2010
ALL OF THE "MODULE TRAINING" SEEMS TO BE FOR ENTERING TRANSACTIONS THRU THE GLOBAL WARRANTY SCREEN --- WE ARE USING THE DMS BATCH SUBMISSION, WHERE CAN I FIND INFO ON THAT - IS ANYONE ELSE DOING IT THIS WAY??
Re: REYNOLDS-DMS BATCH VS DMS INTERACTIVE - 03/09/2010
TONIA.... I FEEL LIKE I DID JUST STARTING OUT IN WARRANTY, IM GOING CRAZY WITH NO WHERE TO GO ---- ANYWAY, SO YOU TRANSMIT EACH AS YOU GO THRU DMS INTERACTIVE, THEN YOU POST YOUR PAYMENTS TO YOUR 263 SCHEDULE RIGHT OFF THE "TRANSACTION SUMMARY REPORT"...
Re: Payments auto post? - 03/09/2010
... how to set his up (amongst lots and lots of other things). It's available from ADP's website IF you have a log-in and the correct authorizations. Otherwise, drop me an email at "storytellermike@yahoo.com" and I can email you a copy of the PDF....
Payments auto post? - 03/05/2010
Maybe I am losing my mind, but did I read somewhere that you can set up your system (ADP here) to automatically post your payments once they are accepted by GM? If so, is anyone doing it this way?
Re: Payments auto post? - 03/05/2010
We are on Reynolds. We tried doing it that way originally. However we found was causing more issues then helping due to the way they posted.
Re: GLOBAL WARRANTY AND REYNOLDS USERS - 03/05/2010
It did not take that long we pretty much had everything set up by noon the first day on. The only hold back for us was what our accounting manager had to do. We switched over right at the end of a pay period so she had a lot on her plate at that time....
Re: PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/23/2010
Lesley, Just for clarification you are only collecting $20.00 on these oil changes unless the customers vehicle requires synthetic. They are asking me to collect $35 and charge the customer for synthetic oil. I beleive this to be double dipping as the...
Re:PDI - 02/19/2010
... item Z6999. I have tried using a gm part # for the fluid & tried submitting as net item. What am I doing wrong? ...
Re: Does any know if you can perform goodwill an emission 1 covered componet, replaced fuel tank on Trailblazer - 02/23/2010
I checked on global and it doesn't show the Sp for the fuel tank replacement for this vehicle.The labor op L1281 is an E1 emission item, it expired last October, would the goodwill parameters apply, were a 24/24 goodwill dealer.
Re: ZDPI - 02/19/2010
For those that use Reynolds, is anyone having problems submit to GWM labor op z6999? Mine always reject for no quantity requested for z6999. I have tried submiting using gm part # & tried using fluid as a net item. What am I doing wrong?
Re: More Global Warranty questions - 02/19/2010
... FIGURE OUT MY TOTALS ETC BUT I THINK I HAVE THAT PART DOWN....HAVE A QUESTION ABOUT THE ADP PART...WHAT IS THE BEST WAY TO GET PROOF THAT THE RO ACTUALLY SENT AND HOW MUCH WAS REQUESTED ON EACH RO...IS THERE A CERTAIN TIME OF DAY BETTER THAN ANOTHER....IVE...
Re: ZDPI - 02/19/2010
WHERE DO YOU FIND OUT WHAT PDI PAID????? DONT WANNA MISS THEM WHEN I DO GET THEM...ARE THEY ON TRANSACTION SUMMARY OR SOMEWHERE ELSE...THANKS IN ADVANCE FOR ANY AND ALL HELP
Re: Does anyone know if Gmpp pays for Z5000 or Z5001 ? - 02/25/2010
I HAVE BEEN TOLD GMPP DOESNT PAY Z5000 OR Z5001 -- THERE HAVE BEEN A COUPLE OF INSTANCES WHERE WE CALLED OUR REP TO SAY WE NEEDED TO OVERNIGHT (AN ADDT PART NEEDED) IN LIU OF HAVING AN EXTRA DAY RENTAL & RECEIVED PAYMENT
Re: PARTIAL FLUID CHARGES (PARTS DEPT VS SERVICE DEPT) - 03/01/2010
We are on ADP. Our parts department doesn't charge the fluid out. I bill 1/4 container of fluid under miscellaneous and code it to the part department bill code (24200). I make sure to put the cost in at the correct amount. Parts gets credited for...
Re: LIFT KIT R AND R TO REPAIR VEHICLE - 03/02/2010
What we do in our shop for the lifted trucks is any aftermarket accessory that has to be removed to get access or to do a warranty repair,the labor is customer responsibility. I don't think Gm will pay any OLH time for something like this due to truck...
Does anyone know if Gmpp pays for Z5000 or Z5001 ? - 02/25/2010
We had to overnight a part on a GMPP claim. I want to know for future work orders if Gmpp pays for overnight or out-purchase on parts...looked at tsb#99-00-89-021 and it doesn't seem to mention gmpp only Gm warranties..
Re: THROTTLE BODY CLEANING - 02/25/2010
There is a bulletin out for that, but it doesn't have any op code listed. Not sure of the bulletin number. One of my techs told me about it last week. I'm having the tech punch the order for the time they spent on the repair and submit using throttle...
Global Warranty and DBC - 03/03/2010
Is anyone else having a problem with DBC telling them to put things where they don't belong such as add time in OLH and Parts into Net Misc. "BEcause it will pay that way"??
Re: Global Warranty and DBC - 03/03/2010
IM NOT SURE THE PERSON YOU TALKED TO AT DBC KNOWS WHAT THEY ARE TALKING ABOUT...YOU MIGHT WANT TO CALL BACK AND TALK TO SOMEONE ELSE AND SEE IF THEY TELL YOU THE SAME THING...OLH HAS ITS OWN SPOT...AND ADD TIME HAS ITS OWN SPOT SO IT DOESNT SOUND RIG...
Re: PARTS EXPEDITE FROM ANOTHER DEALER - 03/03/2010
Make sure in Global that you also enter the amt of the part plus markup in the part cost amt. field and mark the trade indicator. If you leave the part cost blank it pays at cost and you don't get your markup %.
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/11/2010
We've seen a couple of those $10 off coupons from goodwrench. The ones we've had havent had any claim info on them, so we've just discounted the oil change the $10. No warranty claim was ever done.
Re: LIfetime Warranty - 05/12/2010
I've done a few claims with LSG parts, as far I as understand if it is within the 12/12 warranty, you use a ZPTI trans type with no auth. If it is over the 12/12 still use the ZPTI trans type but you have to have an auth 'A'. I've had all my claims j...
GMIN Conversion-Matching Training - 05/10/2010
... Neither will take responsibility,they say it is the other ones problem. Finally we were told this would all be matched by Monday. It's Monday and they still don't work. I was wondering if anyone else had any problems with this? ...
Re: Rejected claim resolutions elusive... - 04/29/2010
You need to submit the floor plan dollars first then the recall line afterwards. I believe there was a bulletin on that, but can't find it at the moment.
Re: REYNOLDS VS GWM: GM PRE AUTH REPAIR - 04/29/2010
I just had to do a tire pre auth the other day and when you go into the pre-auth screen there is a drop down box that you can choose to pre auth a repair vs a tire claim.
part warranty in ref. to transmission coverage - 04/30/2010
... so the repair falls within the parameters of the transmission 3/100,000 coverage, yet the l.op does not... the system blocks me from GM authorization (Hroute) i dont know how to proceed, does anyone have any ideas... thanks......
TONIA.... I FEEL LIKE I DID JUST STARTING OUT IN WARRANTY, IM GOING CRAZY WITH NO WHERE TO GO ---- ANYWAY, SO YOU TRANSMIT EACH AS YOU GO THRU DMS INTERACTIVE, THEN YOU POST YOUR PAYMENTS TO YOUR 263 SCHEDULE RIGHT OFF THE "TRANSACTION SUMMARY REPORT"...
Re: Payments auto post? - 03/09/2010
... how to set his up (amongst lots and lots of other things). It's available from ADP's website IF you have a log-in and the correct authorizations. Otherwise, drop me an email at "storytellermike@yahoo.com" and I can email you a copy of the PDF....
Payments auto post? - 03/05/2010
Maybe I am losing my mind, but did I read somewhere that you can set up your system (ADP here) to automatically post your payments once they are accepted by GM? If so, is anyone doing it this way?
Re: Payments auto post? - 03/05/2010
We are on Reynolds. We tried doing it that way originally. However we found was causing more issues then helping due to the way they posted.
Re: GLOBAL WARRANTY AND REYNOLDS USERS - 03/05/2010
It did not take that long we pretty much had everything set up by noon the first day on. The only hold back for us was what our accounting manager had to do. We switched over right at the end of a pay period so she had a lot on her plate at that time....
Re: PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/23/2010
Lesley, Just for clarification you are only collecting $20.00 on these oil changes unless the customers vehicle requires synthetic. They are asking me to collect $35 and charge the customer for synthetic oil. I beleive this to be double dipping as the...
Re:PDI - 02/19/2010
... item Z6999. I have tried using a gm part # for the fluid & tried submitting as net item. What am I doing wrong? ...
Re: Does any know if you can perform goodwill an emission 1 covered componet, replaced fuel tank on Trailblazer - 02/23/2010
I checked on global and it doesn't show the Sp for the fuel tank replacement for this vehicle.The labor op L1281 is an E1 emission item, it expired last October, would the goodwill parameters apply, were a 24/24 goodwill dealer.
Re: ZDPI - 02/19/2010
For those that use Reynolds, is anyone having problems submit to GWM labor op z6999? Mine always reject for no quantity requested for z6999. I have tried submiting using gm part # & tried using fluid as a net item. What am I doing wrong?
Re: More Global Warranty questions - 02/19/2010
... FIGURE OUT MY TOTALS ETC BUT I THINK I HAVE THAT PART DOWN....HAVE A QUESTION ABOUT THE ADP PART...WHAT IS THE BEST WAY TO GET PROOF THAT THE RO ACTUALLY SENT AND HOW MUCH WAS REQUESTED ON EACH RO...IS THERE A CERTAIN TIME OF DAY BETTER THAN ANOTHER....IVE...
Re: ZDPI - 02/19/2010
WHERE DO YOU FIND OUT WHAT PDI PAID????? DONT WANNA MISS THEM WHEN I DO GET THEM...ARE THEY ON TRANSACTION SUMMARY OR SOMEWHERE ELSE...THANKS IN ADVANCE FOR ANY AND ALL HELP
Re: Does anyone know if Gmpp pays for Z5000 or Z5001 ? - 02/25/2010
I HAVE BEEN TOLD GMPP DOESNT PAY Z5000 OR Z5001 -- THERE HAVE BEEN A COUPLE OF INSTANCES WHERE WE CALLED OUR REP TO SAY WE NEEDED TO OVERNIGHT (AN ADDT PART NEEDED) IN LIU OF HAVING AN EXTRA DAY RENTAL & RECEIVED PAYMENT
Re: PARTIAL FLUID CHARGES (PARTS DEPT VS SERVICE DEPT) - 03/01/2010
We are on ADP. Our parts department doesn't charge the fluid out. I bill 1/4 container of fluid under miscellaneous and code it to the part department bill code (24200). I make sure to put the cost in at the correct amount. Parts gets credited for...
Re: LIFT KIT R AND R TO REPAIR VEHICLE - 03/02/2010
What we do in our shop for the lifted trucks is any aftermarket accessory that has to be removed to get access or to do a warranty repair,the labor is customer responsibility. I don't think Gm will pay any OLH time for something like this due to truck...
Does anyone know if Gmpp pays for Z5000 or Z5001 ? - 02/25/2010
We had to overnight a part on a GMPP claim. I want to know for future work orders if Gmpp pays for overnight or out-purchase on parts...looked at tsb#99-00-89-021 and it doesn't seem to mention gmpp only Gm warranties..
Re: THROTTLE BODY CLEANING - 02/25/2010
There is a bulletin out for that, but it doesn't have any op code listed. Not sure of the bulletin number. One of my techs told me about it last week. I'm having the tech punch the order for the time they spent on the repair and submit using throttle...
Global Warranty and DBC - 03/03/2010
Is anyone else having a problem with DBC telling them to put things where they don't belong such as add time in OLH and Parts into Net Misc. "BEcause it will pay that way"??
Re: Global Warranty and DBC - 03/03/2010
IM NOT SURE THE PERSON YOU TALKED TO AT DBC KNOWS WHAT THEY ARE TALKING ABOUT...YOU MIGHT WANT TO CALL BACK AND TALK TO SOMEONE ELSE AND SEE IF THEY TELL YOU THE SAME THING...OLH HAS ITS OWN SPOT...AND ADD TIME HAS ITS OWN SPOT SO IT DOESNT SOUND RIG...
Re: PARTS EXPEDITE FROM ANOTHER DEALER - 03/03/2010
Make sure in Global that you also enter the amt of the part plus markup in the part cost amt. field and mark the trade indicator. If you leave the part cost blank it pays at cost and you don't get your markup %.
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/11/2010
We've seen a couple of those $10 off coupons from goodwrench. The ones we've had havent had any claim info on them, so we've just discounted the oil change the $10. No warranty claim was ever done.
Re: LIfetime Warranty - 05/12/2010
I've done a few claims with LSG parts, as far I as understand if it is within the 12/12 warranty, you use a ZPTI trans type with no auth. If it is over the 12/12 still use the ZPTI trans type but you have to have an auth 'A'. I've had all my claims j...
GMIN Conversion-Matching Training - 05/10/2010
... Neither will take responsibility,they say it is the other ones problem. Finally we were told this would all be matched by Monday. It's Monday and they still don't work. I was wondering if anyone else had any problems with this? ...
Re: Rejected claim resolutions elusive... - 04/29/2010
You need to submit the floor plan dollars first then the recall line afterwards. I believe there was a bulletin on that, but can't find it at the moment.
Re: REYNOLDS VS GWM: GM PRE AUTH REPAIR - 04/29/2010
I just had to do a tire pre auth the other day and when you go into the pre-auth screen there is a drop down box that you can choose to pre auth a repair vs a tire claim.
part warranty in ref. to transmission coverage - 04/30/2010
... so the repair falls within the parameters of the transmission 3/100,000 coverage, yet the l.op does not... the system blocks me from GM authorization (Hroute) i dont know how to proceed, does anyone have any ideas... thanks......
Re: Help! - 04/20/2010
Don't use special coverage. Special Coverage is for actual special policies. Just put thought like a normal claim and it should pay. It should pick up the fact that there is an emission warranty on the vehicle.
Re: Dye Test time and 0.0-0.3 clean parts over 30k time - 04/06/2010
I just include the .3 dye testing deal with the base time. As far as I know, if the LTG says you can add clean parts time, go for it (if they have clock time & have documented they actually cleaned the parts).
REYNOLDS DMS-VS BULK FLUID CHARGES - 03/24/2010
... FLUID (WHICH WE HAVE ALWAYS POSTED IN G.O.G) ---- NOW: WHEN CLAIMING THRU DMS INTERACTIVE, IT DOESNT SEEM I CAN SUBMIT IN NET ITEM, THEREFORE I HAVE TRIED TO ADD THE FLUID AS A PART# ALONG WITH THE SEALANT, BUT IT SEEMS TO SCREW UP THE MARKUP $$ SO NOTHING...
Re: #10023 CAMPAIGN - 03/25/2010
SUBMIT THE V2223 FIRST,THE SUBMIT THE V2226 NEXT,EVNE THOUGH IT DON'T SEEM RIGHT,YOU HAVE TO SELF AUTHORIZE WITH A B AS A REPEAT REPAIR TO GET IT PD(HERE GOES THOSE B'S,HA!)SEEMS LIKE THERE WOULD BE A BETTER SOLUTION FROM GM THAN THAT!
Re: PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/30/2010
... oil changes are supposed to be reduced to $20. [/quote] Yes, we are collecting from GM based on what the specific vehicle is meant to have, if the factory recommended oil change is regular oil, we collect $20, if it's synthetic we collect $35. That's...
Re: #10023 CAMPAIGN - 04/01/2010
Dont know why I am just not getting this one.... let me see if i get what you are saying --- I submit the claim with V2223 for the floor plan (so that is what will show on the veh history) then when that pays, submit for the V2226 as an add on with a...
Re: Goodwill on Special Policy 07187C - 04/07/2010
It's actually over timewise by like a month and still under 80,000 miles, which is basically the reason for goodwilling it, I will try the overage button and if that doesn't work I'll call our specialist, thanks for the responses!
Re: GWM VS ALIGNMENT SPECS IN COMMENTS - 04/07/2010
... the files to the claim. I can't find an "upload" button to click, only the submit button once you choose the file from your browser files. At that point it is actually submitting the claim, not attaching the files. I haven't called DBC yet.... I kind...
Re: REYNOLDS USERS! - 04/08/2010
I agree, Global is all in one screen, Reynolds you go back and forth too much. (sorry about the double post I am having computer issues today!)
Re: REYNOLDS USERS! - 04/08/2010
Good for you Rhonda! I'm a slow learner, and as a result have not got the system down pat. I'll eventually get it....
Re: CERTIFIED USED - 04/13/2010
... Center, click on Dealer Resources and then Operation Tools. The CUV Operations Guide may then be downloaded. Global message G_0000028158 May 2009. ...
Re: REYNOLDS USERS! - 04/09/2010
We went live in January and still have "issues" in Reynolds system. PDI's still don't update to accounting and warranty totals in the XW screen are off. Which causes them not to update in accounting. Of course we only get "we are working on it".
Re: recall 10023 on 2009 cobalt(not on GMVIS) - 04/09/2010
... in complaining about the steering and we find the fault is the motor and is within vin break we would still submit for the recall....
Re: DISAGREEMENT OF LABOR TIME - 06/04/2008
... right this moment but I will continue to look. Maybe someone else will find it quicker but I let you know as soon as I find it....
Labor Operation Search-07 Lucerne - 06/04/2008
Have a 07 Lucerne with a A/C Refrigerant Pressure Sensor replacement. Tech referenced Doc ID 1686814. Part number 22678731. I have searched 3 different labor time guides and looked for a related bulletin. I have searched by part number. Not even finding...
A/C SYSTEM LEAK TEST REMINDER - 05/27/2008
... operation, if an A/C leak was performed. Can only charge for dye if the A/C system is flushed (Doc 1141201). Our techs seem to forget this, and since a/c season is just starting up again I was refreshing my memory.......
Re: RESTRICTED LABOR OPS - 05/30/2008
I don't believe GM has "restricted" labor ops. The only thing I could think of was labor ops you have to call PQC for like transmissions and engines.
Re: Exterior Roof Panel - 06/09/2008
I thought you could only use recall labor ops once per vehicle, if you use the recall one again you would have to H route to AVM for approval. I would treat it as a new repair. You haven't worked on the vehicle before in this area, so you should be...
Re: MARK OF EXCELLENCE QUESTION - 06/05/2008
Mark and Shelly thanks for your responses. I also preferred the "paper" version. There's no way anyone knows all the answers and it takes longer to stop the test, look up an answer, go back to the test, answer and continue on. I have learned a lot...
Re: Taking a Poll - 06/05/2008
... little more input; opinions, etc.... and, people are able to answer the questions they want, they don't have to do them all. I've looked in the profile section & many are blank. If anyone is uncomfortable with this...sorry, that wasn't my intention....
Re: 50%-50% split... - 06/19/2008
Check out bulletin 05-00-89-055b for empowerment and goodwill adjustments. Go down to "partial and shared reponsibilities." It explains how to do a partial payment. I think this will help.
rejected claim type b - 06/17/2008
2004 venture.replaced sliding door actuator(p/n 10314382)used labor op n4870 at a price of 699.58 and got a reject for p/n incompatible to labor op and parts price too high.Any ideas?
Re: rejected claim type b - 06/17/2008
I have ADP.SO..the price is right then?Doesn't warranty pay cost plus 40%? or was that a dream i had?....and why the labor op reject?RH slider actuator/motor assy.Forgive me if I break any posting "rules" as I am new to the site
Re: REPLACEMENT WHEELS - 05/22/2008
I always claim the amount that is on Transwheels' invoice. Don't forget that if WPC asks for them back you can claim a core for each wheel.
Re: GMPP CLAIM-CALIBRATED ACTUATOR - 05/21/2008
Try D1811: Actuator And/Or Motor, Electric - Temperature Door - Right - Replace as the nearest opcode... of course you would adjust your time (2.4 is waaaay too much to recalibrate). Good luck.
Don't use special coverage. Special Coverage is for actual special policies. Just put thought like a normal claim and it should pay. It should pick up the fact that there is an emission warranty on the vehicle.
Re: Dye Test time and 0.0-0.3 clean parts over 30k time - 04/06/2010
I just include the .3 dye testing deal with the base time. As far as I know, if the LTG says you can add clean parts time, go for it (if they have clock time & have documented they actually cleaned the parts).
REYNOLDS DMS-VS BULK FLUID CHARGES - 03/24/2010
... FLUID (WHICH WE HAVE ALWAYS POSTED IN G.O.G) ---- NOW: WHEN CLAIMING THRU DMS INTERACTIVE, IT DOESNT SEEM I CAN SUBMIT IN NET ITEM, THEREFORE I HAVE TRIED TO ADD THE FLUID AS A PART# ALONG WITH THE SEALANT, BUT IT SEEMS TO SCREW UP THE MARKUP $$ SO NOTHING...
Re: #10023 CAMPAIGN - 03/25/2010
SUBMIT THE V2223 FIRST,THE SUBMIT THE V2226 NEXT,EVNE THOUGH IT DON'T SEEM RIGHT,YOU HAVE TO SELF AUTHORIZE WITH A B AS A REPEAT REPAIR TO GET IT PD(HERE GOES THOSE B'S,HA!)SEEMS LIKE THERE WOULD BE A BETTER SOLUTION FROM GM THAN THAT!
Re: PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/30/2010
... oil changes are supposed to be reduced to $20. [/quote] Yes, we are collecting from GM based on what the specific vehicle is meant to have, if the factory recommended oil change is regular oil, we collect $20, if it's synthetic we collect $35. That's...
Re: #10023 CAMPAIGN - 04/01/2010
Dont know why I am just not getting this one.... let me see if i get what you are saying --- I submit the claim with V2223 for the floor plan (so that is what will show on the veh history) then when that pays, submit for the V2226 as an add on with a...
Re: Goodwill on Special Policy 07187C - 04/07/2010
It's actually over timewise by like a month and still under 80,000 miles, which is basically the reason for goodwilling it, I will try the overage button and if that doesn't work I'll call our specialist, thanks for the responses!
Re: GWM VS ALIGNMENT SPECS IN COMMENTS - 04/07/2010
... the files to the claim. I can't find an "upload" button to click, only the submit button once you choose the file from your browser files. At that point it is actually submitting the claim, not attaching the files. I haven't called DBC yet.... I kind...
Re: REYNOLDS USERS! - 04/08/2010
I agree, Global is all in one screen, Reynolds you go back and forth too much. (sorry about the double post I am having computer issues today!)
Re: REYNOLDS USERS! - 04/08/2010
Good for you Rhonda! I'm a slow learner, and as a result have not got the system down pat. I'll eventually get it....
Re: CERTIFIED USED - 04/13/2010
... Center, click on Dealer Resources and then Operation Tools. The CUV Operations Guide may then be downloaded. Global message G_0000028158 May 2009. ...
Re: REYNOLDS USERS! - 04/09/2010
We went live in January and still have "issues" in Reynolds system. PDI's still don't update to accounting and warranty totals in the XW screen are off. Which causes them not to update in accounting. Of course we only get "we are working on it".
Re: recall 10023 on 2009 cobalt(not on GMVIS) - 04/09/2010
... in complaining about the steering and we find the fault is the motor and is within vin break we would still submit for the recall....
Re: DISAGREEMENT OF LABOR TIME - 06/04/2008
... right this moment but I will continue to look. Maybe someone else will find it quicker but I let you know as soon as I find it....
Labor Operation Search-07 Lucerne - 06/04/2008
Have a 07 Lucerne with a A/C Refrigerant Pressure Sensor replacement. Tech referenced Doc ID 1686814. Part number 22678731. I have searched 3 different labor time guides and looked for a related bulletin. I have searched by part number. Not even finding...
A/C SYSTEM LEAK TEST REMINDER - 05/27/2008
... operation, if an A/C leak was performed. Can only charge for dye if the A/C system is flushed (Doc 1141201). Our techs seem to forget this, and since a/c season is just starting up again I was refreshing my memory.......
Re: RESTRICTED LABOR OPS - 05/30/2008
I don't believe GM has "restricted" labor ops. The only thing I could think of was labor ops you have to call PQC for like transmissions and engines.
Re: Exterior Roof Panel - 06/09/2008
I thought you could only use recall labor ops once per vehicle, if you use the recall one again you would have to H route to AVM for approval. I would treat it as a new repair. You haven't worked on the vehicle before in this area, so you should be...
Re: MARK OF EXCELLENCE QUESTION - 06/05/2008
Mark and Shelly thanks for your responses. I also preferred the "paper" version. There's no way anyone knows all the answers and it takes longer to stop the test, look up an answer, go back to the test, answer and continue on. I have learned a lot...
Re: Taking a Poll - 06/05/2008
... little more input; opinions, etc.... and, people are able to answer the questions they want, they don't have to do them all. I've looked in the profile section & many are blank. If anyone is uncomfortable with this...sorry, that wasn't my intention....
Re: 50%-50% split... - 06/19/2008
Check out bulletin 05-00-89-055b for empowerment and goodwill adjustments. Go down to "partial and shared reponsibilities." It explains how to do a partial payment. I think this will help.
rejected claim type b - 06/17/2008
2004 venture.replaced sliding door actuator(p/n 10314382)used labor op n4870 at a price of 699.58 and got a reject for p/n incompatible to labor op and parts price too high.Any ideas?
Re: rejected claim type b - 06/17/2008
I have ADP.SO..the price is right then?Doesn't warranty pay cost plus 40%? or was that a dream i had?....and why the labor op reject?RH slider actuator/motor assy.Forgive me if I break any posting "rules" as I am new to the site
Re: REPLACEMENT WHEELS - 05/22/2008
I always claim the amount that is on Transwheels' invoice. Don't forget that if WPC asks for them back you can claim a core for each wheel.
Re: GMPP CLAIM-CALIBRATED ACTUATOR - 05/21/2008
Try D1811: Actuator And/Or Motor, Electric - Temperature Door - Right - Replace as the nearest opcode... of course you would adjust your time (2.4 is waaaay too much to recalibrate). Good luck.
Re: Brake Sanding? - 05/15/2008
i would double check with tech and find out if he has any specs or if he can get any specs. if he has specs you could use the labor op H0042 and H0043 (2 jobs - have service mgr auth) and only pay a part. look at latest brake policy 00-05-22-002k
Re: Freon? - 04/30/2008
IF IT DOESNT HAVE A GM PART # I WOULD PUT THE COST IN NET IF IT EXCEEDS $25.00 I H ROUGHT IT WITH A DISC. IT USUALLY PAYS
Re: Two jobs or one - 05/01/2008
... always ask did one parts failure cause the second to fail. In this case the answer is no. So I would use two ops. (If one part caused two fails, one op olh.) I would not add a line because there is no second complaint but, make sure the tech puts in...
Net Item - 05/01/2008
If the part does not have a GM part number it is to be entered into the net item field at cost (mark up applies to GM parts). There is no documented ceiling on the net item field amount.
Re: GMPP - 04/30/2008
Just wanted to welcome you to the forum, and also to warranty. Don't be afraid to ask lots of questions, and READ READ READ as much as you can!
Re: HELP - 05/01/2008
Thank you. I should have added that the labor op I would use is F3200 and it has no codes under it cause that was the first thing I looked for. So do you think this is NOT covered because it doesnt have the codes under it?
User photos available - 05/01/2008
For those of you that don't have a picture to upload, but still want something nice by your name in the forums, we now have a selection of images for you to choose from. To use one of these images, simply go to 'My Account', then 'Edit Account Information',...
Re: COMPLAINT & FAIL CODES - 04/09/2008
... the failure codes and passed one out to each tech. I told them I just wanted them to have an idea what I have to work with and did not expect them to write down the code or exact phrasing-just look it over so you have an idea. It did help, however...
Re: CLARIFACTION: LEAK TESTING (.5LBR) - 04/15/2008
Cylinder head gasket opcode allows for leak test time, but intake does not, so it depends how you code this one. Make sure your tech has documented pressure readings & the clock time reflects what you code.
Re: Updating Parts Adjustment - 04/25/2008
... TO MAKE SURE THERE IS ONLY A 40 PERCENT MARK UP. THERE IS AN ADJUSTMENT IN THE WINS DISPLAY IF YOUR PARTS ARE BEING MARKED UP TOO MUCH. YOU CAN ADJUST THE MARK UP THERE...
Re: 50/50 SPLIT - 01/31/2008
... (in our State, WA., we have to collect tax), but the "W" side of the 50/50 is not. That way, the dollar total came to a wash when invoiced....
CONFUSION ON "RELEARN" PROCEDURES - 01/31/2008
IS IT SAFE TO SAY: IF THE "REPLACEMENT PROCEDURE" LISTS PERFORM VARIATION PROCEDURE THAT THE LTG INCORPORATES THE TIME DO DO SO.... EXAMPLE: 2001 CADILLAC SEVILLE, LABOR OP #J4355-CRANKSHAFT POSITION SENSOR(S) REPLACEMENT PLUS WE PERFORMED RELEARN PROCEDURE...
Re: 2008 CADILLAC CTS (OP CODE HELP) - 01/25/2008
Rhonda.part nmbr is for door lock and window switch.depending on which side,front or rear look at N2144,N2145,N2154,N2155.EPIC in dealer world is a great tool.put in part# and will give a descripition.I use this all the time,also great for checking p...
Brake refinish warranty - 01/29/2008
Have already used front brake refinish op at 14,000 miles. Vehicle comes back in just before 30,000 miles, & still within his bumper to bumper warranty. Needs it done again. Can I use the H0122 again?
YOU MIGHT BE A WARRANTY ADMINISTRATOR IF... - 01/23/2008
... audits and rejects. 4. When your spouse comes home late, you ask them for the 3 C's. 5. You know what the word "pneumatic" means. 6. You won't give your kids their allowance unless they can show you time punches. 7. Your Area Service Manager calls...
HELP - 01/24/2008
Hi. Can someone please tell me what the time limit is to submit warranty to GM. I have only been doing this for 4 months and I am getting different answers from coworkers. Thanks
BURNED CDS AND DVDS - 01/24/2008
DOES ANYONE KNOW OF A BULLETIN THAT RECOMMENDS CUSTOMERS TO NOT PUT BURNED CDS AND DVDS IN THE CD/DVD SYSTEM IN THEIR VEHICLE??? THE ONLY ONE THAT I COULD FIND IS 05-08-44-001 DOC ID 1586296
07 NAV DISCS IN 08 VEHICLE - 01/11/2008
We are seeing several 2007 nav discs come in our new 2008 vehicles. Is Anyone else having this problem? Are you doing a warranty claim or a transportation claim on them?
STOCK VEHICLE'S VS NO PROBLEM FOUND - 01/15/2008
... SO WE CLEARED CODES //// QUESTION: SINCE WARRANTY STATES "NPF" DOESNT APPLY TO STOCK UNITS, DO TO WHAT WAS PERFORMED-IS THERE ANOTHER WAY TO CLAIM SOMETHING LIKE THIS ???...
Internal R.O. with a Warr line. Can I give OH? Yes or No? - 01/16/2008
I am under the impression that you cannot OH a Warr line on a Internal Repair Order. I am looking for any kind of supporting documentation to give to my Svc. Mgr. Anything in P&P that I am missing?
Re: NAVIGATION DISC - 01/04/2008
Document ID# 1962236 This bulletin is about replacement discs. Hope it helps. You may have to h-route to have parts amount overridden.
Re: Power Train Labor Ops - 01/10/2008
Check out Doc ID #1879343 for the Powertrain Coverage Table. It gives the powertrain labor ops. I printed out the list twice. I made folders for them and put one in the Service Booth and kept the other with my warranty information.
CODING QUESTION RE: BULLETIN #07-09-41-007 - 01/10/2008
PER BULLETIN: LABOR OP PAYS .5 -- LISTING IN PARTS INFORMATION IT STATES "EACH KIT CONTAINS 1-CONNECTOR & IF WE HAVE TO DO BOTH SIDES WE NEED TO ORDER 2-KITS ..... CAN WE CLAIM AN ADDITIONAL .5 OLH FOR OTHER SIDE ???? IT DOESNT STATE ANY CHANGE IN LA...
Re: PRESSURE TESTING - 01/17/2008
Rhonda, reference document 1292469 and page 15 in J&L Warranty manual.Pays additional 0.1-0.5 for leak analyze.I use this if tech has in comments of leak or pressure test and has flag for time.
Re: goodwill Special Policy - 01/17/2008
... is for parts dept to box and send back part.come with prepaid label to send back.dont think you can claim for freight as clusters do not have a GM part nmbr that will go through the WINS system....
i would double check with tech and find out if he has any specs or if he can get any specs. if he has specs you could use the labor op H0042 and H0043 (2 jobs - have service mgr auth) and only pay a part. look at latest brake policy 00-05-22-002k
Re: Freon? - 04/30/2008
IF IT DOESNT HAVE A GM PART # I WOULD PUT THE COST IN NET IF IT EXCEEDS $25.00 I H ROUGHT IT WITH A DISC. IT USUALLY PAYS
Re: Two jobs or one - 05/01/2008
... always ask did one parts failure cause the second to fail. In this case the answer is no. So I would use two ops. (If one part caused two fails, one op olh.) I would not add a line because there is no second complaint but, make sure the tech puts in...
Net Item - 05/01/2008
If the part does not have a GM part number it is to be entered into the net item field at cost (mark up applies to GM parts). There is no documented ceiling on the net item field amount.
Re: GMPP - 04/30/2008
Just wanted to welcome you to the forum, and also to warranty. Don't be afraid to ask lots of questions, and READ READ READ as much as you can!
Re: HELP - 05/01/2008
Thank you. I should have added that the labor op I would use is F3200 and it has no codes under it cause that was the first thing I looked for. So do you think this is NOT covered because it doesnt have the codes under it?
User photos available - 05/01/2008
For those of you that don't have a picture to upload, but still want something nice by your name in the forums, we now have a selection of images for you to choose from. To use one of these images, simply go to 'My Account', then 'Edit Account Information',...
Re: COMPLAINT & FAIL CODES - 04/09/2008
... the failure codes and passed one out to each tech. I told them I just wanted them to have an idea what I have to work with and did not expect them to write down the code or exact phrasing-just look it over so you have an idea. It did help, however...
Re: CLARIFACTION: LEAK TESTING (.5LBR) - 04/15/2008
Cylinder head gasket opcode allows for leak test time, but intake does not, so it depends how you code this one. Make sure your tech has documented pressure readings & the clock time reflects what you code.
Re: Updating Parts Adjustment - 04/25/2008
... TO MAKE SURE THERE IS ONLY A 40 PERCENT MARK UP. THERE IS AN ADJUSTMENT IN THE WINS DISPLAY IF YOUR PARTS ARE BEING MARKED UP TOO MUCH. YOU CAN ADJUST THE MARK UP THERE...
Re: 50/50 SPLIT - 01/31/2008
... (in our State, WA., we have to collect tax), but the "W" side of the 50/50 is not. That way, the dollar total came to a wash when invoiced....
CONFUSION ON "RELEARN" PROCEDURES - 01/31/2008
IS IT SAFE TO SAY: IF THE "REPLACEMENT PROCEDURE" LISTS PERFORM VARIATION PROCEDURE THAT THE LTG INCORPORATES THE TIME DO DO SO.... EXAMPLE: 2001 CADILLAC SEVILLE, LABOR OP #J4355-CRANKSHAFT POSITION SENSOR(S) REPLACEMENT PLUS WE PERFORMED RELEARN PROCEDURE...
Re: 2008 CADILLAC CTS (OP CODE HELP) - 01/25/2008
Rhonda.part nmbr is for door lock and window switch.depending on which side,front or rear look at N2144,N2145,N2154,N2155.EPIC in dealer world is a great tool.put in part# and will give a descripition.I use this all the time,also great for checking p...
Brake refinish warranty - 01/29/2008
Have already used front brake refinish op at 14,000 miles. Vehicle comes back in just before 30,000 miles, & still within his bumper to bumper warranty. Needs it done again. Can I use the H0122 again?
YOU MIGHT BE A WARRANTY ADMINISTRATOR IF... - 01/23/2008
... audits and rejects. 4. When your spouse comes home late, you ask them for the 3 C's. 5. You know what the word "pneumatic" means. 6. You won't give your kids their allowance unless they can show you time punches. 7. Your Area Service Manager calls...
HELP - 01/24/2008
Hi. Can someone please tell me what the time limit is to submit warranty to GM. I have only been doing this for 4 months and I am getting different answers from coworkers. Thanks
BURNED CDS AND DVDS - 01/24/2008
DOES ANYONE KNOW OF A BULLETIN THAT RECOMMENDS CUSTOMERS TO NOT PUT BURNED CDS AND DVDS IN THE CD/DVD SYSTEM IN THEIR VEHICLE??? THE ONLY ONE THAT I COULD FIND IS 05-08-44-001 DOC ID 1586296
07 NAV DISCS IN 08 VEHICLE - 01/11/2008
We are seeing several 2007 nav discs come in our new 2008 vehicles. Is Anyone else having this problem? Are you doing a warranty claim or a transportation claim on them?
STOCK VEHICLE'S VS NO PROBLEM FOUND - 01/15/2008
... SO WE CLEARED CODES //// QUESTION: SINCE WARRANTY STATES "NPF" DOESNT APPLY TO STOCK UNITS, DO TO WHAT WAS PERFORMED-IS THERE ANOTHER WAY TO CLAIM SOMETHING LIKE THIS ???...
Internal R.O. with a Warr line. Can I give OH? Yes or No? - 01/16/2008
I am under the impression that you cannot OH a Warr line on a Internal Repair Order. I am looking for any kind of supporting documentation to give to my Svc. Mgr. Anything in P&P that I am missing?
Re: NAVIGATION DISC - 01/04/2008
Document ID# 1962236 This bulletin is about replacement discs. Hope it helps. You may have to h-route to have parts amount overridden.
Re: Power Train Labor Ops - 01/10/2008
Check out Doc ID #1879343 for the Powertrain Coverage Table. It gives the powertrain labor ops. I printed out the list twice. I made folders for them and put one in the Service Booth and kept the other with my warranty information.
CODING QUESTION RE: BULLETIN #07-09-41-007 - 01/10/2008
PER BULLETIN: LABOR OP PAYS .5 -- LISTING IN PARTS INFORMATION IT STATES "EACH KIT CONTAINS 1-CONNECTOR & IF WE HAVE TO DO BOTH SIDES WE NEED TO ORDER 2-KITS ..... CAN WE CLAIM AN ADDITIONAL .5 OLH FOR OTHER SIDE ???? IT DOESNT STATE ANY CHANGE IN LA...
Re: PRESSURE TESTING - 01/17/2008
Rhonda, reference document 1292469 and page 15 in J&L Warranty manual.Pays additional 0.1-0.5 for leak analyze.I use this if tech has in comments of leak or pressure test and has flag for time.
Re: goodwill Special Policy - 01/17/2008
... is for parts dept to box and send back part.come with prepaid label to send back.dont think you can claim for freight as clusters do not have a GM part nmbr that will go through the WINS system....
Re: Hello Members - 01/17/2008
I have only been a part of this membership for a few months. I love the idea of the warranty forum, but I do get frustrated that I don't get a reply from anyone within a reasonable amount of time. Days could go by and I still will have never heard anything....
Re: Quantity of Claims Submitted & Other Duties - 03/18/2008
I DO ABOUT 110-15 CLAIMS A DAY. WE LIVE IN A SMALL COASTAL TOWN. I ALSO WORK IN THE BODY SHOP DOING ESTIMATES, ORDER PARTS, WRITE RO'S, CALL CUST, DO FINAL INSPECTIONS ON CARS COMING OUT OF THE SHOP, MAKING SURE MY TECH HAVE ALL THERE PARTS, BACK UP CASHIER...
GOODWILL/EMPOWERMENT - 03/11/2008
... FOR CUSTOMER VEHICLES ONLY AND NOT "IN STOCK" VEHICLES. CAN ANYONE DIRECT ME TO A BULLETIN OR DOCUMENT THAT MIGHT STATE THAT? I'VE ALREADY LOOKED AT 05-00-89-055B WHICH DESCRIBES DEALER EMPOWERMENT & GOODWILL PROCEDURES. THANKS!...
Re: GMPP - 02/20/2008
We have to get it pre approved with the rep and if this prevents a rental some will pay varies greatly on the rep. several say flat out not covered by gmpp but, they don't like the excess rental bills which are covered.
Re: LEAK TESTING - 02/20/2008
... should be able to put it in the parts field as a normal part even on the not duplicated labor op. Would save having to H-route. May still have to for the OLH-we don't usually give OLH if they just added dye. ...
Re: GM CERTIFIED - 02/27/2008
On your homepage for dealerworld on the right side below where it shows "view all GM Messenger Content" down at the bottom is a link that says "view all news and information". Then on next page click "view all publications" and it will be in that lis...
Re: NAVIGATION DISC - 02/28/2008
i still dont know what to do about the disc. I called dbc and h-routed it and it still got kicked back for parts amount excessive. can someone help me
HEAD LINER - 03/06/2008
HEY NEW AT THE WARRANTY THING COULD ANY ONE LET ME KNOW A LABOR OP FOR REPLACEING THE VELCO ON THE HEAD LINER THAT WAS FALLING DOWN ON A 06 CHEV TRAIL BLAZER 4WD THE TECH DROP THE LINER BUT IT WASNT REPLACED
Re: HEAD LINER - 03/06/2008
refer to bulletins 07-08-110-005 for partial headliner removal when sagging occurs around dome lamp or bulletin 06-08-110-003a for sagging around sunroof. the first one pays 1.0 under labor op c9793 or the second .3 for c3092. hope this helps
Re: SERVICE TIRE MONITOR LIGHT - 04/03/2008
I think alot of cust get there tires rotated and not getting there sensors relearned like in there owners man. I would use E0716 and WM/3L. It seems to work for me. Also let the cust know that is part of maint. or they will come back every time they get...
Re: Instrument Cluster Replacement 07 Sierra - 04/01/2008
I'm needing Labor op, FC, etc to file a claim. Unable to find specific year. Doc ID 2021497 excludes 12th digits other than 1 & 2.
Re: BRAKE PADS - 03/27/2008
... Thickness, 2. Refinished Rotor Thickness and 3. Lateral Run Out) are required and MUST be written/documented on the repair order, Bulletin # 00-05-22-002J. hopes this helps....
Re: COMPLAINT & FAIL CODES - 03/28/2008
my service writers have a copy of the complaint codes to help with that before it gets to me. the will ptu the code next to the cust complaint then i just double check it.the techs also do the same for me about the failure codes.
Re: POWER RELEASE LIFTGATE LATCH - 03/21/2008
... Wizard. It is totally separate from the service writing/submitting software. They will send you an installation cd and then each month you will get an update. I can pull up WW while I am closing out a RO and reference back and forth. It's easy and it...
Re: SPEC. COV #00064G CLARIFICATION - 03/26/2008
After reading the spa document I would agree the $45 applies to your situation. I would use the T5607 since you are an ipc dealer. Make sure you read the instructions regarding the serial numbers, and keep all the parts as WPC will be generating a part...
Re: SPEC. COV #00064G CLARIFICATION - 03/26/2008
I'll have to admit I don't have a clue what an IPC Dealer is. I researched this question and came to the conclusion that I would not know how to answer the question pertaining to the labor op usage, but I do believe you could claim the $45 charge. Could...
Rattles and Squeeks - 09/19/2007
... but very ofter I find a tech will have alot of time clocked on a job with a rattle or squeek, what do others do in this situation, when its a body/trim NPF. I don't necessarily agree with the frequent use of NPF's, but it is the way we do things. Also...
WINS Question - 09/19/2007
Anyone using WINS on Dealerworld? I'm trying to find where I put the figures for a 50/50 split with the customer. Do I have to input this with the dollar amounts adjusted, or is there a field I can input the 50% customer pay portion? Thanks for any h...
Forum - 09/19/2007
We do it according to the customer concern.If they are complaining about a brake pulsation and the rotors are warped and pitted we will turn the rotors under warranty and replace the pads at the customers expense if they want.If the customer wears them...
GMVIS Lookups - 09/19/2007
How many stores actually pull a VIS on each rig that comes through the door the way (I've been told) you are supposed to? Who does it-the SA, the WA, the toothfairy?
warranty class - 09/25/2007
I'VE BEEN DOING WARRANTY FOR ABOUT 15 OR SO YEARS AND AT THE DEALER SHIP FOR 21 YEARS.I WENT TO ONE OF THESE CLASSES AND HELPED.I SUBMIT CHEVROLET AND NISSAN.FEEL FREE TO ASK QUESTIONS.THANKS
Thanks - 09/20/2007
Thanks to you both for responding. I've never had much luck with DBC, seems like they take all the info down & give you a case number and still no real direction. I'll try the conduit opcode, that sounds correct I think my biggest hurdle with coding...
admin time - 12/12/2007
When you close the ro you give the tech exactly what the labor time guide shows (do not include admin time) -- then when you keypunch to submit your claim you add your admin time of in with the what the labor guide says is the actual time ... now when...
Forum - 12/13/2007
... should be a labor op listed on the recall bull for an inspect or system check only with no work done. If not, I'd call either DBC or you AVM and see how to get it cleared....
PURCHASE ORDERS - 12/20/2007
i HAVE A CLAIM WHERE THE CUSTOMER NEVER TOOK RENTAL VEHICLE.. AND DUE TO THE CUST PAY PORTION ALREADY CLOSED & AM UNABLE TO VOID OUT THE WARRANTY RENTAL PO -- I DONT WANT IT TO STAY OPEN, BUT I AM NOT SURE HOW TO GET RID OF IT ??
I have only been a part of this membership for a few months. I love the idea of the warranty forum, but I do get frustrated that I don't get a reply from anyone within a reasonable amount of time. Days could go by and I still will have never heard anything....
Re: Quantity of Claims Submitted & Other Duties - 03/18/2008
I DO ABOUT 110-15 CLAIMS A DAY. WE LIVE IN A SMALL COASTAL TOWN. I ALSO WORK IN THE BODY SHOP DOING ESTIMATES, ORDER PARTS, WRITE RO'S, CALL CUST, DO FINAL INSPECTIONS ON CARS COMING OUT OF THE SHOP, MAKING SURE MY TECH HAVE ALL THERE PARTS, BACK UP CASHIER...
GOODWILL/EMPOWERMENT - 03/11/2008
... FOR CUSTOMER VEHICLES ONLY AND NOT "IN STOCK" VEHICLES. CAN ANYONE DIRECT ME TO A BULLETIN OR DOCUMENT THAT MIGHT STATE THAT? I'VE ALREADY LOOKED AT 05-00-89-055B WHICH DESCRIBES DEALER EMPOWERMENT & GOODWILL PROCEDURES. THANKS!...
Re: GMPP - 02/20/2008
We have to get it pre approved with the rep and if this prevents a rental some will pay varies greatly on the rep. several say flat out not covered by gmpp but, they don't like the excess rental bills which are covered.
Re: LEAK TESTING - 02/20/2008
... should be able to put it in the parts field as a normal part even on the not duplicated labor op. Would save having to H-route. May still have to for the OLH-we don't usually give OLH if they just added dye. ...
Re: GM CERTIFIED - 02/27/2008
On your homepage for dealerworld on the right side below where it shows "view all GM Messenger Content" down at the bottom is a link that says "view all news and information". Then on next page click "view all publications" and it will be in that lis...
Re: NAVIGATION DISC - 02/28/2008
i still dont know what to do about the disc. I called dbc and h-routed it and it still got kicked back for parts amount excessive. can someone help me
HEAD LINER - 03/06/2008
HEY NEW AT THE WARRANTY THING COULD ANY ONE LET ME KNOW A LABOR OP FOR REPLACEING THE VELCO ON THE HEAD LINER THAT WAS FALLING DOWN ON A 06 CHEV TRAIL BLAZER 4WD THE TECH DROP THE LINER BUT IT WASNT REPLACED
Re: HEAD LINER - 03/06/2008
refer to bulletins 07-08-110-005 for partial headliner removal when sagging occurs around dome lamp or bulletin 06-08-110-003a for sagging around sunroof. the first one pays 1.0 under labor op c9793 or the second .3 for c3092. hope this helps
Re: SERVICE TIRE MONITOR LIGHT - 04/03/2008
I think alot of cust get there tires rotated and not getting there sensors relearned like in there owners man. I would use E0716 and WM/3L. It seems to work for me. Also let the cust know that is part of maint. or they will come back every time they get...
Re: Instrument Cluster Replacement 07 Sierra - 04/01/2008
I'm needing Labor op, FC, etc to file a claim. Unable to find specific year. Doc ID 2021497 excludes 12th digits other than 1 & 2.
Re: BRAKE PADS - 03/27/2008
... Thickness, 2. Refinished Rotor Thickness and 3. Lateral Run Out) are required and MUST be written/documented on the repair order, Bulletin # 00-05-22-002J. hopes this helps....
Re: COMPLAINT & FAIL CODES - 03/28/2008
my service writers have a copy of the complaint codes to help with that before it gets to me. the will ptu the code next to the cust complaint then i just double check it.the techs also do the same for me about the failure codes.
Re: POWER RELEASE LIFTGATE LATCH - 03/21/2008
... Wizard. It is totally separate from the service writing/submitting software. They will send you an installation cd and then each month you will get an update. I can pull up WW while I am closing out a RO and reference back and forth. It's easy and it...
Re: SPEC. COV #00064G CLARIFICATION - 03/26/2008
After reading the spa document I would agree the $45 applies to your situation. I would use the T5607 since you are an ipc dealer. Make sure you read the instructions regarding the serial numbers, and keep all the parts as WPC will be generating a part...
Re: SPEC. COV #00064G CLARIFICATION - 03/26/2008
I'll have to admit I don't have a clue what an IPC Dealer is. I researched this question and came to the conclusion that I would not know how to answer the question pertaining to the labor op usage, but I do believe you could claim the $45 charge. Could...
Rattles and Squeeks - 09/19/2007
... but very ofter I find a tech will have alot of time clocked on a job with a rattle or squeek, what do others do in this situation, when its a body/trim NPF. I don't necessarily agree with the frequent use of NPF's, but it is the way we do things. Also...
WINS Question - 09/19/2007
Anyone using WINS on Dealerworld? I'm trying to find where I put the figures for a 50/50 split with the customer. Do I have to input this with the dollar amounts adjusted, or is there a field I can input the 50% customer pay portion? Thanks for any h...
Forum - 09/19/2007
We do it according to the customer concern.If they are complaining about a brake pulsation and the rotors are warped and pitted we will turn the rotors under warranty and replace the pads at the customers expense if they want.If the customer wears them...
GMVIS Lookups - 09/19/2007
How many stores actually pull a VIS on each rig that comes through the door the way (I've been told) you are supposed to? Who does it-the SA, the WA, the toothfairy?
warranty class - 09/25/2007
I'VE BEEN DOING WARRANTY FOR ABOUT 15 OR SO YEARS AND AT THE DEALER SHIP FOR 21 YEARS.I WENT TO ONE OF THESE CLASSES AND HELPED.I SUBMIT CHEVROLET AND NISSAN.FEEL FREE TO ASK QUESTIONS.THANKS
Thanks - 09/20/2007
Thanks to you both for responding. I've never had much luck with DBC, seems like they take all the info down & give you a case number and still no real direction. I'll try the conduit opcode, that sounds correct I think my biggest hurdle with coding...
admin time - 12/12/2007
When you close the ro you give the tech exactly what the labor time guide shows (do not include admin time) -- then when you keypunch to submit your claim you add your admin time of in with the what the labor guide says is the actual time ... now when...
Forum - 12/13/2007
... should be a labor op listed on the recall bull for an inspect or system check only with no work done. If not, I'd call either DBC or you AVM and see how to get it cleared....
PURCHASE ORDERS - 12/20/2007
i HAVE A CLAIM WHERE THE CUSTOMER NEVER TOOK RENTAL VEHICLE.. AND DUE TO THE CUST PAY PORTION ALREADY CLOSED & AM UNABLE TO VOID OUT THE WARRANTY RENTAL PO -- I DONT WANT IT TO STAY OPEN, BUT I AM NOT SURE HOW TO GET RID OF IT ??
Re: PURCHASE ORDERS - 12/20/2007
... -- BUT HOW DO I GET IT TO CLEAR OFF MY "OPEN PO" REPORT SINCE IT STAYS IN "RECEIVED" STATUS -- WOULD "U" TO AUTHORIZE IT GET IT TO CLEAR (I DONT HAVE ACCESS TO DO THAT, BUT I CAN GET IT IF THAT WOULD HELP...
Labor Op Time Change - 10/23/2007
... steering gear replacement was reduced to 2.2 hours, effective October 9, 2007 for the 2005-2007 Dodge Caravan and Chrysler Town & Country. The labor operation, 19-00-01-05, previously paid 3.1 hours. The time was reduced due to an improved and simplified...
Forum - 10/23/2007
... the oil or the coolant. Both can leak out of an intake gasket. If you put the dye in the coolant i would use J9994 as the op. ---------------------- Tim Warranty Administrator Brenengen Chevrolet, West Salem, WI timd@brenengen.com...
Radio Claims - 09/25/2007
... says that the claim to install radio has to have the same RO # as he ordered part under. I say it doesnt only that a claim has to be filed on the VIN with in a certain time period. This is causing problem with open repair orders. Who is right? and Is...
Warranty Claim - 10/12/2007
General Motors does not allow the technician to assign the labor operation and labor time from the Labor Time Guide. Service management is responsible for ensuring that the correct labor operation and labor time is documented on the repair order.
Powertrain Labor Operations - 11/20/2007
Powertrain labor operation information may be found in SI: select the vehicle or enter VIN>select LTG>preface>coverage codes>introduction>powertrain coverage codes. The document provides coverage indicators P & P1 and a listing of labor operations.
Becky - 11/13/2007
When I do my case add credits for the OnStar updates, do I have to pull each hard copy and make the changes w/SM approvals or can I just go off the report I pulled to find them? I've got the basics down but the details sometimes are just not where I...
Forum - 11/13/2007
I mark my changes on the hard copy, document how much the case add was for and the reason. That way there are no questions in the event you get audited.
Chevrolet, Buick, GMC, and Cadillac Protection Products - 08/10/2017
... different options for claim submission including the following Extended Protection Online allows you to quote, sell and submit claims for processing through a computer or tablet. You must have previously enrolled and had an onsite visit with a representative...
Cadillac CPO Limited Warranty - 05/04/2022
... is NOT bumper-to-bumper. The Cadillac Pre-Owned Operations Guide, dated March will tell you what's covered. You can find it in GlobalConnect in the Dealership Policies Procedures and Manuals Quicklinks section. In Appendix A you'll find a chart that...
General Comments - 10/10/2017
... recorded in the general comments field can provide supporting documentation clarifying what transpired during a specific repair. While adding this information isn't required every time you can see how using it to support your transactions can prove beneficial...
Parts Department and Warranty Compliance - 04/13/2022
... produce a shipping label on the second half of the above form. If a shipping label is produced, you will be required to return the replaced tire(s) to the tire manufacturer. A second copy of the form will need to be printed and attached to the tire being...
Major Assembly Replacements - 05/26/2021
... (all Duramax Diesel Engine) / 09-06-04-026 (Gasoline Engine/Transmission) Complete technician documentation of the assembly condition and cause including any diagnostic trouble codes, symptoms, Scan Tool Snapshots and any other useful observations. When...
The Policy Evaluation Tool - 05/07/2024
... PET must be run separately for each line. The PET provides a minimum Customer/Dealer participation dollar amount or percentage of the total repair amount (applicable amount is whichever is greater) based on the days and miles the vehicle is beyond warranty...
Warranty Briefs: Empowerment Level - 08/05/2022
What is the empowerment level at my dealership? Service agent empowerment is intended to provide service management the authority and the responsibility to make on-the-spot decisions with the hope of retaining current customers or to gain new customers. An...
Forum - 09/19/2007
The dealer is to claim only the actual time spent to diagnose within the .1 to .3 time range. If the technicians time documentation and story support the diagnostic time, it is ok to claim it. It is definitely better to be cautious, just in case of a...
Forum - 09/19/2007
I look for key words in write up and a story that indicates diagnosis was done. Most of the time the techs say they took maximum time, sometimes the punch time is over. I rarely have one that is less than .3.
OLH - 09/19/2007
I want to know if any of you pay olh to perform a leak down test on colorado engines with a p0300 following pi 1917882 or do you just pay the labor op for the head
Forum - 09/19/2007
Appears as though the technician had to go above and beyond normal diagnosis for a head replacement and diagnosis. In this case OLH is justifiable with technician documentation to support (PI and repair procedures performed).
Goodwill Tools - 03/26/2024
... the balance from the $100 can't be used on a future service and GM isn't to be charged more than what is customary. 0600015 - This labor operation is titled "Incidental Non-Warranty Expense" and the description for its use is for reasonable expenses...
Forum - 09/19/2007
... to the customer to get more info.We also tell almost all concern not duplicated customers that we would be more than happy to take a test drive with them so they can show us the concern.If it is handled properly the Survey shouldn't be of concern.We...
Forum - 09/19/2007
When I get the hard copy after the work is done and start coding it to submit is when I find and request any needed authorizations. Occasionally I will find out after I submit it and they reject it. I'm pretty bad at checking the history before submi...
Forum - 09/19/2007
Thank you so much Kristen. I have never done any type of warranty work at any type of dealership. SO, i just want to say thank you for your help!!!!!!!
Re: ACTUAL TIME VS TIME GUIDE TIME - 08/27/2008
... get .3,tech who replaced sensor 1.9,this tech who did this with .8 most likely is trained and has done a few of these and knows where to save time.this also goes to tech and shop effiencey.being part of large automotive company we are audited once a...
Re: HOURS - 08/26/2008
WE ARE OPEN 7-6 M-F, 7-1 SATURDAYS. I WORK 7-4 M-F AND I DON'T WORK SATURDAYS UNLESS IT IS THE END OF THE MONTH. OTHERWISE I AM HERE UNTIL ABOUT 7 ON THE LAST DAY OF THE MONTH.
... -- BUT HOW DO I GET IT TO CLEAR OFF MY "OPEN PO" REPORT SINCE IT STAYS IN "RECEIVED" STATUS -- WOULD "U" TO AUTHORIZE IT GET IT TO CLEAR (I DONT HAVE ACCESS TO DO THAT, BUT I CAN GET IT IF THAT WOULD HELP...
Labor Op Time Change - 10/23/2007
... steering gear replacement was reduced to 2.2 hours, effective October 9, 2007 for the 2005-2007 Dodge Caravan and Chrysler Town & Country. The labor operation, 19-00-01-05, previously paid 3.1 hours. The time was reduced due to an improved and simplified...
Forum - 10/23/2007
... the oil or the coolant. Both can leak out of an intake gasket. If you put the dye in the coolant i would use J9994 as the op. ---------------------- Tim Warranty Administrator Brenengen Chevrolet, West Salem, WI timd@brenengen.com...
Radio Claims - 09/25/2007
... says that the claim to install radio has to have the same RO # as he ordered part under. I say it doesnt only that a claim has to be filed on the VIN with in a certain time period. This is causing problem with open repair orders. Who is right? and Is...
Warranty Claim - 10/12/2007
General Motors does not allow the technician to assign the labor operation and labor time from the Labor Time Guide. Service management is responsible for ensuring that the correct labor operation and labor time is documented on the repair order.
Powertrain Labor Operations - 11/20/2007
Powertrain labor operation information may be found in SI: select the vehicle or enter VIN>select LTG>preface>coverage codes>introduction>powertrain coverage codes. The document provides coverage indicators P & P1 and a listing of labor operations.
Becky - 11/13/2007
When I do my case add credits for the OnStar updates, do I have to pull each hard copy and make the changes w/SM approvals or can I just go off the report I pulled to find them? I've got the basics down but the details sometimes are just not where I...
Forum - 11/13/2007
I mark my changes on the hard copy, document how much the case add was for and the reason. That way there are no questions in the event you get audited.
Chevrolet, Buick, GMC, and Cadillac Protection Products - 08/10/2017
... different options for claim submission including the following Extended Protection Online allows you to quote, sell and submit claims for processing through a computer or tablet. You must have previously enrolled and had an onsite visit with a representative...
Cadillac CPO Limited Warranty - 05/04/2022
... is NOT bumper-to-bumper. The Cadillac Pre-Owned Operations Guide, dated March will tell you what's covered. You can find it in GlobalConnect in the Dealership Policies Procedures and Manuals Quicklinks section. In Appendix A you'll find a chart that...
General Comments - 10/10/2017
... recorded in the general comments field can provide supporting documentation clarifying what transpired during a specific repair. While adding this information isn't required every time you can see how using it to support your transactions can prove beneficial...
Parts Department and Warranty Compliance - 04/13/2022
... produce a shipping label on the second half of the above form. If a shipping label is produced, you will be required to return the replaced tire(s) to the tire manufacturer. A second copy of the form will need to be printed and attached to the tire being...
Major Assembly Replacements - 05/26/2021
... (all Duramax Diesel Engine) / 09-06-04-026 (Gasoline Engine/Transmission) Complete technician documentation of the assembly condition and cause including any diagnostic trouble codes, symptoms, Scan Tool Snapshots and any other useful observations. When...
The Policy Evaluation Tool - 05/07/2024
... PET must be run separately for each line. The PET provides a minimum Customer/Dealer participation dollar amount or percentage of the total repair amount (applicable amount is whichever is greater) based on the days and miles the vehicle is beyond warranty...
Warranty Briefs: Empowerment Level - 08/05/2022
What is the empowerment level at my dealership? Service agent empowerment is intended to provide service management the authority and the responsibility to make on-the-spot decisions with the hope of retaining current customers or to gain new customers. An...
Forum - 09/19/2007
The dealer is to claim only the actual time spent to diagnose within the .1 to .3 time range. If the technicians time documentation and story support the diagnostic time, it is ok to claim it. It is definitely better to be cautious, just in case of a...
Forum - 09/19/2007
I look for key words in write up and a story that indicates diagnosis was done. Most of the time the techs say they took maximum time, sometimes the punch time is over. I rarely have one that is less than .3.
OLH - 09/19/2007
I want to know if any of you pay olh to perform a leak down test on colorado engines with a p0300 following pi 1917882 or do you just pay the labor op for the head
Forum - 09/19/2007
Appears as though the technician had to go above and beyond normal diagnosis for a head replacement and diagnosis. In this case OLH is justifiable with technician documentation to support (PI and repair procedures performed).
Goodwill Tools - 03/26/2024
... the balance from the $100 can't be used on a future service and GM isn't to be charged more than what is customary. 0600015 - This labor operation is titled "Incidental Non-Warranty Expense" and the description for its use is for reasonable expenses...
Forum - 09/19/2007
... to the customer to get more info.We also tell almost all concern not duplicated customers that we would be more than happy to take a test drive with them so they can show us the concern.If it is handled properly the Survey shouldn't be of concern.We...
Forum - 09/19/2007
When I get the hard copy after the work is done and start coding it to submit is when I find and request any needed authorizations. Occasionally I will find out after I submit it and they reject it. I'm pretty bad at checking the history before submi...
Forum - 09/19/2007
Thank you so much Kristen. I have never done any type of warranty work at any type of dealership. SO, i just want to say thank you for your help!!!!!!!
Re: ACTUAL TIME VS TIME GUIDE TIME - 08/27/2008
... get .3,tech who replaced sensor 1.9,this tech who did this with .8 most likely is trained and has done a few of these and knows where to save time.this also goes to tech and shop effiencey.being part of large automotive company we are audited once a...
Re: HOURS - 08/26/2008
WE ARE OPEN 7-6 M-F, 7-1 SATURDAYS. I WORK 7-4 M-F AND I DON'T WORK SATURDAYS UNLESS IT IS THE END OF THE MONTH. OTHERWISE I AM HERE UNTIL ABOUT 7 ON THE LAST DAY OF THE MONTH.
Re: Repeat Repairs - 08/22/2008
This is a good example of what I dont like about using a "B"on vehicles still in warranty for a part problem.if vehicle is still within 3yr 36k it will take a auth "B" for a part warranty.they need to come up with a different code for this.
Re: Repeat Repairs - 08/22/2008
I have not seen any other guidelines. The 6 mo/6k miles works on smaller claims but it seems when the repair dollars go up, the guidelines seems to work less and less. I have always left the B auth off and then if it rejects, resubmit with a B if warranted....
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
... lops to try, F2022 front pinion seal or K6360 ext housing rear seal. really dont see how the F2022 would work since it isnt four wheel drive but according to part number it will match up to the labor op. Hope one of these helps ...
Re: ADMINISTRATIVE ALLOWANCE - 08/20/2008
Sure does-we flag the Serv Mgr right in the job just like you flag your tech time, and claim in reg. labor hrs. so your RO amt in Reynolds and your claim amt. match.
Re: GLOBAL WARRANTY - 08/20/2008
There are several IDL courses on Global Warranty also. In the training website you can pull PDF files of the manuals into your desktop for reading purposes. They are quite lengthy so you probably don't want to print them out.
Re: ADMINISTRATIVE ALLOWANCE - 08/20/2008
We also add the time to the labor sales. This helps the department gross. We don't give it to the flagging tech.
Re: ADMINISTRATIVE ALLOWANCE - 08/18/2008
Iam on ADP,have the option when closing ro to add admin allownace.goes to shop tech 9999.used to be on reynolds long time ago,believe I added tech 9999 to line and putin dollar amount.not sure of account number.
Re: ADMINISTRATIVE ALLOWANCE - 08/18/2008
SO DOES THAT MAKE IT A WASH, SO YOU DONT END UP WITH CREDIT AMOUNTS TO WRITE OFF FROM YOUR 263 WARRANTY SCHEDULE?? (REYNOLDS SYSTEM)
Re: CROSS-LINE WARRANTY - 09/17/2008
Used to be on reynolds abut 7yrs ago now on ADP.have always had to input hummer in manually.either e-claims or DCS.did a couple saturn claims but had to have a saturn dealership submitt and then pay us.real pain dont recommend it.
CUST SUPPLIED PART ON WARR CLAIM ?? - 09/17/2008
... US TO REPLACE UNDER WARRANTY (BUT I DONT HAVE A PART CHARGED OUT.... CAN I CLAIM JUST LABOR / HOW WOULD THE PART BE COVERED ????...
Re: CUST SUPPLIED PART ON WARR CLAIM ?? - 09/17/2008
I WOULD CLAIM JUST THE LABOR AND DOCUMENT IN COMMENTS THAT THE CUSTOMER PROVIDED PART #.... DOES THE CUSTOMER WANT TO BE REIMBURSED FOR THE PURCHASE OF THE PART? DO YOU HAVE A PART BILLED?
Body Leak Testing - 09/18/2008
Our tech did a body waterleak test (Document ID: 292775) on a 2006 Silverado. He was unable to locate the source of the leak, therefore no repair was made. Can I get time to pay my tech for this procedure since he was unsuccessful?
Re: LEFT QUARTER PANEL - 08/28/2008
I would try using A9439 see Document ID: 1714398. It allows .5 repair and paint time goes into regular labor hours. They separated the panel repairs in the new LTG, as if transportations weren't confusing enough.
NEW GM BULLETIN 08-03-10-001 2009 VIBE CENTER CAPS LOOSE/MISSING - 08/28/2008
IN THIS BULLETIN THEY GIVE YOU A LABOR OP TO USE AND IT PAYS .3 LABOR BUT IT DONT LIST THE PRICE OF RTV AND AND ADHESION PROMOTER THAT YOU CAN CLAIM IN NET ITEMS? ANYONE HAVE A CLUE???
Re: PARTS REPLACEMENT - 09/03/2008
... VEHICLE IS UNDER 3/36 WARRANTY. I ALWAYS MAKE SURE THE COMMENTS STATE PARTS WARRANTY THOUGH FOR DOCUMENTATION PURPOSES....
Re: Switching fuel from E85 to Gas or visa versa.. - 09/18/2008
Hey H&K Chevy...thanks for the help. That tsb doesn't help much. It pertains to up to 2007 vehicles, not 2008.
Re: GlobalConnect inop - 09/29/2008
I HEAR YA THERE!! MY TECHS AND SERVICE ADVISOR'S ARE IN A TIZZY TODAY. AFTER SIGN IN, IT SHOULD ASK YOU WHAT COUNTRY YOU WANT. ENTER THE U.S. AND IT SHOULD SEND YOU TO A SCALED DOWN VERSION OF DEALERWORLD BUT YOU SHOULD BE ABLE TO ACCESS EVERYTHING...
Re: MOE TEST ON GM TRAINING - 09/18/2008
lol I got the answer from my Svc Mgr on a guess and it was incorrect. Do not answer CADAT. I don't think it's ROS because ROS is a collection of best practices...
Re: BATTERY -WARRANTY PRICING - 09/18/2008
Most current battery pricing is dated 5-13-08. If you can access EPIC you can get it by clicking on "Inquiry" under the "Periodical/Reference" section on the main page and then selecting "Battery-Pricing" from the "Publication type" drop down box.
Re: Body Leak Testing - 09/18/2008
What opcode would you use? Customer concern not duplicated for body leak doesnt have a repair group category. HMMMMM.
Re: Tire Claim - 07/30/2008
Actually, I think you might have to H-route since it is on tires. I believe if you don't it will reject for labor op requires wholesale auth...you can always try it without first and then h-route if needed, but I think it rejects. I believe mine have...
Re: Our Technicians gave me a new name..... - 07/31/2008
...some days it feels more like Mickey mouse as the sorcerer's apprentice in Fantasia-- the "magic" doesn't always work the way you want and has a mind of it's own! Heh!!
Re: cadillac premium care - 07/17/2008
SO, JUST BECAUSE THEY HAVE PREMIUM CARE IT DOESNT MEAN THAT THEY GET LOF AND ROTATES PAID FOR?? THIS CUSTOMER DOES NOT HAVE A COUPON. THANKS
Re: Bulletin #02-06-04-037D for Restricted/Blocked Evap Vent Path Code - 07/21/2008
... in the bulletin. Not positive though, but when it says a specific dollar amount, that is what we use. Hope this helps.......
Re: cadillac premium care - 07/17/2008
THIS IS AN XLR. I ONLY GET ONE OF THESE EVERY SO OFTEN AND I DONT REMEMBER HOW TO CLAIM FOR IT. THOUGHT SOMEONE COULD HELP BEFORE I CALL DBC. THANKS AGAIN!
This is a good example of what I dont like about using a "B"on vehicles still in warranty for a part problem.if vehicle is still within 3yr 36k it will take a auth "B" for a part warranty.they need to come up with a different code for this.
Re: Repeat Repairs - 08/22/2008
I have not seen any other guidelines. The 6 mo/6k miles works on smaller claims but it seems when the repair dollars go up, the guidelines seems to work less and less. I have always left the B auth off and then if it rejects, resubmit with a B if warranted....
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
... lops to try, F2022 front pinion seal or K6360 ext housing rear seal. really dont see how the F2022 would work since it isnt four wheel drive but according to part number it will match up to the labor op. Hope one of these helps ...
Re: ADMINISTRATIVE ALLOWANCE - 08/20/2008
Sure does-we flag the Serv Mgr right in the job just like you flag your tech time, and claim in reg. labor hrs. so your RO amt in Reynolds and your claim amt. match.
Re: GLOBAL WARRANTY - 08/20/2008
There are several IDL courses on Global Warranty also. In the training website you can pull PDF files of the manuals into your desktop for reading purposes. They are quite lengthy so you probably don't want to print them out.
Re: ADMINISTRATIVE ALLOWANCE - 08/20/2008
We also add the time to the labor sales. This helps the department gross. We don't give it to the flagging tech.
Re: ADMINISTRATIVE ALLOWANCE - 08/18/2008
Iam on ADP,have the option when closing ro to add admin allownace.goes to shop tech 9999.used to be on reynolds long time ago,believe I added tech 9999 to line and putin dollar amount.not sure of account number.
Re: ADMINISTRATIVE ALLOWANCE - 08/18/2008
SO DOES THAT MAKE IT A WASH, SO YOU DONT END UP WITH CREDIT AMOUNTS TO WRITE OFF FROM YOUR 263 WARRANTY SCHEDULE?? (REYNOLDS SYSTEM)
Re: CROSS-LINE WARRANTY - 09/17/2008
Used to be on reynolds abut 7yrs ago now on ADP.have always had to input hummer in manually.either e-claims or DCS.did a couple saturn claims but had to have a saturn dealership submitt and then pay us.real pain dont recommend it.
CUST SUPPLIED PART ON WARR CLAIM ?? - 09/17/2008
... US TO REPLACE UNDER WARRANTY (BUT I DONT HAVE A PART CHARGED OUT.... CAN I CLAIM JUST LABOR / HOW WOULD THE PART BE COVERED ????...
Re: CUST SUPPLIED PART ON WARR CLAIM ?? - 09/17/2008
I WOULD CLAIM JUST THE LABOR AND DOCUMENT IN COMMENTS THAT THE CUSTOMER PROVIDED PART #.... DOES THE CUSTOMER WANT TO BE REIMBURSED FOR THE PURCHASE OF THE PART? DO YOU HAVE A PART BILLED?
Body Leak Testing - 09/18/2008
Our tech did a body waterleak test (Document ID: 292775) on a 2006 Silverado. He was unable to locate the source of the leak, therefore no repair was made. Can I get time to pay my tech for this procedure since he was unsuccessful?
Re: LEFT QUARTER PANEL - 08/28/2008
I would try using A9439 see Document ID: 1714398. It allows .5 repair and paint time goes into regular labor hours. They separated the panel repairs in the new LTG, as if transportations weren't confusing enough.
NEW GM BULLETIN 08-03-10-001 2009 VIBE CENTER CAPS LOOSE/MISSING - 08/28/2008
IN THIS BULLETIN THEY GIVE YOU A LABOR OP TO USE AND IT PAYS .3 LABOR BUT IT DONT LIST THE PRICE OF RTV AND AND ADHESION PROMOTER THAT YOU CAN CLAIM IN NET ITEMS? ANYONE HAVE A CLUE???
Re: PARTS REPLACEMENT - 09/03/2008
... VEHICLE IS UNDER 3/36 WARRANTY. I ALWAYS MAKE SURE THE COMMENTS STATE PARTS WARRANTY THOUGH FOR DOCUMENTATION PURPOSES....
Re: Switching fuel from E85 to Gas or visa versa.. - 09/18/2008
Hey H&K Chevy...thanks for the help. That tsb doesn't help much. It pertains to up to 2007 vehicles, not 2008.
Re: GlobalConnect inop - 09/29/2008
I HEAR YA THERE!! MY TECHS AND SERVICE ADVISOR'S ARE IN A TIZZY TODAY. AFTER SIGN IN, IT SHOULD ASK YOU WHAT COUNTRY YOU WANT. ENTER THE U.S. AND IT SHOULD SEND YOU TO A SCALED DOWN VERSION OF DEALERWORLD BUT YOU SHOULD BE ABLE TO ACCESS EVERYTHING...
Re: MOE TEST ON GM TRAINING - 09/18/2008
lol I got the answer from my Svc Mgr on a guess and it was incorrect. Do not answer CADAT. I don't think it's ROS because ROS is a collection of best practices...
Re: BATTERY -WARRANTY PRICING - 09/18/2008
Most current battery pricing is dated 5-13-08. If you can access EPIC you can get it by clicking on "Inquiry" under the "Periodical/Reference" section on the main page and then selecting "Battery-Pricing" from the "Publication type" drop down box.
Re: Body Leak Testing - 09/18/2008
What opcode would you use? Customer concern not duplicated for body leak doesnt have a repair group category. HMMMMM.
Re: Tire Claim - 07/30/2008
Actually, I think you might have to H-route since it is on tires. I believe if you don't it will reject for labor op requires wholesale auth...you can always try it without first and then h-route if needed, but I think it rejects. I believe mine have...
Re: Our Technicians gave me a new name..... - 07/31/2008
...some days it feels more like Mickey mouse as the sorcerer's apprentice in Fantasia-- the "magic" doesn't always work the way you want and has a mind of it's own! Heh!!
Re: cadillac premium care - 07/17/2008
SO, JUST BECAUSE THEY HAVE PREMIUM CARE IT DOESNT MEAN THAT THEY GET LOF AND ROTATES PAID FOR?? THIS CUSTOMER DOES NOT HAVE A COUPON. THANKS
Re: Bulletin #02-06-04-037D for Restricted/Blocked Evap Vent Path Code - 07/21/2008
... in the bulletin. Not positive though, but when it says a specific dollar amount, that is what we use. Hope this helps.......
Re: cadillac premium care - 07/17/2008
THIS IS AN XLR. I ONLY GET ONE OF THESE EVERY SO OFTEN AND I DONT REMEMBER HOW TO CLAIM FOR IT. THOUGHT SOMEONE COULD HELP BEFORE I CALL DBC. THANKS AGAIN!
Re: cadillac premium care - 07/17/2008
sorry i forgot on my last 2 postings that i had my cap locks on. everything on reynolds is with cap lock. I dont want anyone thinking that i am yelling at them.
Labor Op Help Please!!! - 08/05/2008
I need a labor op for p/n 25760868 on a 08 GMC Savanna Van it is a upper right side molding of around the rear swing out door. I have tried both c4504 and c4007. Any help would be appreciated ;}
Re: DIAL INDICATOR READINGS ??? - 08/12/2008
Your tech should use a dial indicator or suitable J tool to measure movement on suspension components. The tech should record this information on the RO (good luck, ours don't do it very often).
Re: AC/DELCO BATTERY PARTS WARRANTY QUESTION - 06/25/2008
We don't see a bunch of these, so when we close them out, we pay our techician .5 for diag & battery install under service policy (internal-service department "eats" it). The tech gets paid by us.
Re: Case Add - 06/25/2008
... that labor op on that RO. You can't do a case add since there was no original line to add to- it would reject for no original case found since that labor op has not been submitted. I think it would probably accept it? If submitting the extra line doesn't...
Re: Tire Warranty - 06/25/2008
CAN SOMEONE EXPLAIN TO ME IF A BULLETIN CAN BE USED BEYOND THE 3/36 WARRANTY WITHOUT GOODWILLING THE CLAIM. I WANT TO USE DOC #PIT3562E ON A VEHICLE OUT OF WARRANTY BY TIME. THANKS!
Re: Tire Warranty - 06/25/2008
... want to goodwill 4 tires? have never come accross anything like this.I would contact DBC and see what they say.also might be able to do this under extended empowerment process for GM dealerships.ask your AVM about....
Re: Tire Warranty - 06/25/2008
I would say NO, you cant submit any warranty claims on vehicles beyond the 3/36 without using goodwill. They will be rejected. You can use any document (tsb or PIT) to direct the technician on the necessary repair, but it would be customer pay if the...
Re: Case Add - 06/26/2008
It will work. Have done it several times when I have forgotten to add line 2 or 3. Just enter line 2 or whichever(?) it was and all info. Shouldn't have a problem.
Re: Record Keeping - 07/08/2008
I'm on ADP and my accounting dept posts all my claim memos to my warranty schedule. Once that's done, I do a journal voucher for them to punch to reconcile my schedule. Does your claim memo not get posted to accounting in ADP?
Re: SPECIAL COVERAGE #08089 ANALOG ONSTAR DEACTIVATION - 07/02/2008
I would double check your VIN on your submission and call DBC if there's no problem there, I just did several claims on a special policy that came out just before 08089 and they had to do a system inquiry on because it was kicking claims that were beyond...
Re: Open Recalls - 07/02/2008
Yes, I download the new report each time it comes out and convert it to Excel, then I use the mail merge function with Word to print reminder cards and mail some each week. I see them come back attached to our repair orders pretty frequently so it mu...
Re: 07033 - RECALL - 07/09/2008
The way I read the recall document brings me to the conclusion that it expires with the base warranty. I would not submit this one, but maybe you should check with your AVM?
WARRANTY QUIZ - 07/09/2008
... REIMBURSEMENT RATE FOR THE PONTIAC G6 IS $37.00" TRUE OR FALSE. I ANSWERED TRUE AND GOT IT WRONG. DON'T UNDERSTAND WHY I AM WRONG. THANKS FOR ANY HELP I GET!...
Re: 1990 CADILLAC DEVILLE (OP CODE NEEDED) - 07/11/2008
Since you are dealing with a 1990, you have to move up to at least a 2000 Deville to find any labor ops. Try labor op J5542 Idle Control Valve replacement. I don't have warranty wizard but I think that's the right op.
Re: Tire Claim - 07/14/2008
If replacing the tires you will ahve go through GTWC website.follow the bulletin 00-13-10330M to the letter.these can be real pain.have done a few just make sure you follow the bulletin.if rejects you cannot go through AVM to get paid.good luck.
Re: Tire Claim - 07/14/2008
Since you already have your adjustments, return the tires, hold the claim unti you have verified they have been received via UPS and the shipping number. Once they are in delivered status, submit the claim with .3 admin. You cannot get the alignment...
Re: CUP HOLDERS - 12/22/2008
Wow, loads of information there.... tell your service advisor they need to work on their write up! Cust states...., tech needs to verify and document cause & correction. LOL!
Re: GM Claim memo - 01/06/2009
... bad i did on some things. but i will do better from now on. also one of the quizes was about when you receive notice of you labor rate increase on the credit memo. the answer on the quiz was the "last credit memo" of the year. well, my credit memo...
Re: PDI-ADVANCED 2-WAY REMOTE START - 12/18/2008
Review GlobalConnect message G_0000017321 Date: 12/11/08 - Dealer Installed LPO Summary. The document contains the most recent updates for LPO packages, installation times and installation credits.
Re: PDI-ADVANCED 2-WAY REMOTE START - 12/18/2008
That pays 1.4 ADI time. It will direct pay like the tubular side steps. 1.4 labor hours and $98.00 labor dollars. HTH
Re: NEED HELP RESOLVING A QUESTION - 02/03/2009
I agree with you - the oil change is normally part of that repair anyway. Tell your tech nice try! Don't worry, my techs would try that too!
Re: Lay Offs - 01/29/2009
We, in service, have busy days and slow days, Sales are very slow. Starting to see stores closing around us too. Hoping for the best. I work for a large dealer group and do warranty for 3 stores, 2 GM, 1 Dodge. Ken need and help just give me a shout.
Re: NEED HELP RESOLVING A QUESTION - 02/04/2009
... IN THE EXTRA PARTS. THAT'S FOR THE REASON FOR THE H ROUTE. JUST HAVE A CLEAR STORY WHY EXTRA WAS DONE AND IT SHOULD GET PAID WITHOUT MUCH FUSS. IN THEORY ANYWAY....
Re: POWERTRAIN VS GMPP QUESTION - 02/05/2009
I really wish they'd put the indicator in the labor op like is done for diesel coverage. It's sure a pain looking up the labor op, then cross referencing to the powertrain list!
sorry i forgot on my last 2 postings that i had my cap locks on. everything on reynolds is with cap lock. I dont want anyone thinking that i am yelling at them.
Labor Op Help Please!!! - 08/05/2008
I need a labor op for p/n 25760868 on a 08 GMC Savanna Van it is a upper right side molding of around the rear swing out door. I have tried both c4504 and c4007. Any help would be appreciated ;}
Re: DIAL INDICATOR READINGS ??? - 08/12/2008
Your tech should use a dial indicator or suitable J tool to measure movement on suspension components. The tech should record this information on the RO (good luck, ours don't do it very often).
Re: AC/DELCO BATTERY PARTS WARRANTY QUESTION - 06/25/2008
We don't see a bunch of these, so when we close them out, we pay our techician .5 for diag & battery install under service policy (internal-service department "eats" it). The tech gets paid by us.
Re: Case Add - 06/25/2008
... that labor op on that RO. You can't do a case add since there was no original line to add to- it would reject for no original case found since that labor op has not been submitted. I think it would probably accept it? If submitting the extra line doesn't...
Re: Tire Warranty - 06/25/2008
CAN SOMEONE EXPLAIN TO ME IF A BULLETIN CAN BE USED BEYOND THE 3/36 WARRANTY WITHOUT GOODWILLING THE CLAIM. I WANT TO USE DOC #PIT3562E ON A VEHICLE OUT OF WARRANTY BY TIME. THANKS!
Re: Tire Warranty - 06/25/2008
... want to goodwill 4 tires? have never come accross anything like this.I would contact DBC and see what they say.also might be able to do this under extended empowerment process for GM dealerships.ask your AVM about....
Re: Tire Warranty - 06/25/2008
I would say NO, you cant submit any warranty claims on vehicles beyond the 3/36 without using goodwill. They will be rejected. You can use any document (tsb or PIT) to direct the technician on the necessary repair, but it would be customer pay if the...
Re: Case Add - 06/26/2008
It will work. Have done it several times when I have forgotten to add line 2 or 3. Just enter line 2 or whichever(?) it was and all info. Shouldn't have a problem.
Re: Record Keeping - 07/08/2008
I'm on ADP and my accounting dept posts all my claim memos to my warranty schedule. Once that's done, I do a journal voucher for them to punch to reconcile my schedule. Does your claim memo not get posted to accounting in ADP?
Re: SPECIAL COVERAGE #08089 ANALOG ONSTAR DEACTIVATION - 07/02/2008
I would double check your VIN on your submission and call DBC if there's no problem there, I just did several claims on a special policy that came out just before 08089 and they had to do a system inquiry on because it was kicking claims that were beyond...
Re: Open Recalls - 07/02/2008
Yes, I download the new report each time it comes out and convert it to Excel, then I use the mail merge function with Word to print reminder cards and mail some each week. I see them come back attached to our repair orders pretty frequently so it mu...
Re: 07033 - RECALL - 07/09/2008
The way I read the recall document brings me to the conclusion that it expires with the base warranty. I would not submit this one, but maybe you should check with your AVM?
WARRANTY QUIZ - 07/09/2008
... REIMBURSEMENT RATE FOR THE PONTIAC G6 IS $37.00" TRUE OR FALSE. I ANSWERED TRUE AND GOT IT WRONG. DON'T UNDERSTAND WHY I AM WRONG. THANKS FOR ANY HELP I GET!...
Re: 1990 CADILLAC DEVILLE (OP CODE NEEDED) - 07/11/2008
Since you are dealing with a 1990, you have to move up to at least a 2000 Deville to find any labor ops. Try labor op J5542 Idle Control Valve replacement. I don't have warranty wizard but I think that's the right op.
Re: Tire Claim - 07/14/2008
If replacing the tires you will ahve go through GTWC website.follow the bulletin 00-13-10330M to the letter.these can be real pain.have done a few just make sure you follow the bulletin.if rejects you cannot go through AVM to get paid.good luck.
Re: Tire Claim - 07/14/2008
Since you already have your adjustments, return the tires, hold the claim unti you have verified they have been received via UPS and the shipping number. Once they are in delivered status, submit the claim with .3 admin. You cannot get the alignment...
Re: CUP HOLDERS - 12/22/2008
Wow, loads of information there.... tell your service advisor they need to work on their write up! Cust states...., tech needs to verify and document cause & correction. LOL!
Re: GM Claim memo - 01/06/2009
... bad i did on some things. but i will do better from now on. also one of the quizes was about when you receive notice of you labor rate increase on the credit memo. the answer on the quiz was the "last credit memo" of the year. well, my credit memo...
Re: PDI-ADVANCED 2-WAY REMOTE START - 12/18/2008
Review GlobalConnect message G_0000017321 Date: 12/11/08 - Dealer Installed LPO Summary. The document contains the most recent updates for LPO packages, installation times and installation credits.
Re: PDI-ADVANCED 2-WAY REMOTE START - 12/18/2008
That pays 1.4 ADI time. It will direct pay like the tubular side steps. 1.4 labor hours and $98.00 labor dollars. HTH
Re: NEED HELP RESOLVING A QUESTION - 02/03/2009
I agree with you - the oil change is normally part of that repair anyway. Tell your tech nice try! Don't worry, my techs would try that too!
Re: Lay Offs - 01/29/2009
We, in service, have busy days and slow days, Sales are very slow. Starting to see stores closing around us too. Hoping for the best. I work for a large dealer group and do warranty for 3 stores, 2 GM, 1 Dodge. Ken need and help just give me a shout.
Re: NEED HELP RESOLVING A QUESTION - 02/04/2009
... IN THE EXTRA PARTS. THAT'S FOR THE REASON FOR THE H ROUTE. JUST HAVE A CLEAR STORY WHY EXTRA WAS DONE AND IT SHOULD GET PAID WITHOUT MUCH FUSS. IN THEORY ANYWAY....
Re: POWERTRAIN VS GMPP QUESTION - 02/05/2009
I really wish they'd put the indicator in the labor op like is done for diesel coverage. It's sure a pain looking up the labor op, then cross referencing to the powertrain list!
pts warranty - 01/28/2009
Over the counter parts warranty. When submitting through wins do I have to have a vin? (sometimes the guys in pts dont get a vin when the customer brings back the pt) I know, goodtimes for me....!
Re: RECALL - 02/16/2009
I know, but it just struck me as funny. You are right... the more people pay for a vehicle, the less they want to maintain it. I worked for a Toyota/Subaru dealer for 7 years, and yes, the Lexus people are the same. They don't even want to pay for...
COURTESY TRANSPORTATION REIMBURSEMENT - 02/20/2009
... ON COURTESY TRANSPORTATION SUCH AS FUEL REIMBURSEMENT, PUBLIC TRANSPORTATION. WE ALREADY DO A GREAT DEAL OF SHUTTLE AND RENTALS, JUST WONDERING IF THERE IS ANYTHING ELSE TO CLAIM FOR. I FOUND IN POLICIES AND PROCEDURES A LIST OF LABOR OPS, JUST WONDERING...
Re: Rear Object Sensor question - 02/26/2009
... i only claimed .4 for the painting & .3 for mix time. I get so confused on these paint claims. I don't do them enough to remember... maybe twice a year at best. Appreciate all the help!...
Re: DUAL HEADREST DVD - 10/29/2008
I've had a tech install one on a Traverse. ADI pays maybe one hour...I have ADI checking on this since the RPO does not show up on the RPO list. We install that and a few more accessories. I don't think it took him 1.3 actual time.
Re: Where is everyone? - 11/05/2008
Yeah - we're really slow too. Have not had to layoff yet, but have been cutting hours of hourly people first. I feel we too may have to layoff people by the end of the month if it doesn't pick up :(
Re: How is business? - 11/18/2008
... speak for sales except that we are not selling like we used to sell. Service has it's ups and downs but seems like COD is still higher compared to Warranty for some reason but still not great. I think the company will start laying some people off by...
Re: Where is everyone? - 11/19/2008
... positive is the only way to get through these very tough times. I just try to remember that God doesn't put anything on our shoulders that we can't handle. Hope everyone has a good holiday....
Re: How is business? - 11/19/2008
I live and work in southern Michigan. Our sales and service are slow. We have not yet had to lay anyone off. I've been doing other jobs to keep busy at the dealership. It so hard to see what the future holds for our industry.
Re: Where is everyone? - 11/07/2008
Here in Michigan it has been slowing for years but we have been fairly fortunate in service, service had a great October and a decent start to Novemeber. Sales on the other hand are still down considerable!
Re: LEFT BODY SIDE MOLDINGS - TRANS CLAIM - 11/11/2008
USE LABOR OPS B7876 AND B7976 FRONT AND REAR DOOR MOLDINGS. ALSO HAS PAINT TIME WITH PAINT CODE INCLUDED. AND THEY CAN BE USED WITH SUBLET BILLS.
SO does not exist. - 10/30/2008
We have several repair orders in our system that have not been paid and come up as "SO does not exist" when going into maintenance screen. Does anyone have any idea as to why they have "disappeared" and what can be done about it?
Re: Warranty Compliance - 11/21/2008
... time.lot of labor ops pay for diag,setup.ect.good example of this is R0760 for radio replace.I dont pay tech diag or setup on this unless there is three clock times on this.repair,diag and setup....
How is business? - 11/18/2008
I live in northern Michigan and was just wondering what the rest of the country is doing as far as sales & service. We seem to be bad slump but at the same time people are fixing cars instead of replacing them,but not at the rate that it was even 6 months...
Re: Repeat Repair Log - 12/03/2008
I don't keep a log but then again, my AVM advised me not to apply a B auth when submitting the original claim. When it returns for a repeat/related repair, apply the B auth. This plays hovac with my percentage but my mgr allows me to adjust for this.
Re: GMPP-BULLETIN (CLAIM REJECT CLERIFICATION) - 12/03/2008
... If they did say it's covered you may need to call back to them to have them override or see what labor op they want you to use as closest to....
Re: SES lite on, P0172,P0175 set for fuel trim; Labor Op? - 12/05/2008
... SECTION UNDER ELECTRICAL AND POWERTRAIN CONTROLS - LABOR ONLY - LABOR OPS. OP CODE PAYS .2, I WOULD THINK YOU COULD USE OLH FOR REST OF THE TIME. MAKE SURE YOU PUT DETAILED DESCRIPTION OF TESTS DONE IN COMMENTS....
Re: How is business? - 12/05/2008
I'm in Roanoke, VA. Our Sales and Service has slowed tremendously. Service has good and bad days. We have many people having major maintenances done to their vehicles. People are more interested in getting vehicles they already have fixed. We do have...
Re: Transportation claims - 10/02/2008
Between GM, J&L, and ASI, I think we may have it. It took me most of the morning to get it handled, but I think we may have done it! I'll let you know what happened - what worked, what didn't work.
Re: CROSS-LINE WARRANTY - 09/24/2008
You use the GM codes . I have done a few . You have to put parts in net item if thay are obtained from a Saturn dealer as numbering is different . Also had no problems at all with Hummer but we are on ADP. ADP automatically marks them as a non GM vin...
Re: Claim Lost in the Black Hole???? - 10/06/2008
What kind of veh is it that you are trying to submit? I had this happen to me once before and had a friendly dealer down the road submit it, they gave me a check when they got paid and they had no problems. Unfortunately there was no explaination, the...
Re: GMPP AND TAXES - 10/09/2008
I am under the impression that if you tax the parts on gmpp and then tax the deductible, you are double taxing the deduct. portion.
Re: POWERTRAIN COVERAGE - 10/06/2008
AAAhh...Thank you, we are all doin great,my new baby girl is a total sweetheart! thankfully...healthy as can be. Still adjusting to the little things back here on the desk... lol Thanks again for the comment...
What would you do (Battery Claim)? - 10/11/2008
Vehicle is towed in. Battery checks 14 CCA, but Tech forgets to put in last 4 of VIN to get battery code to print. Later, doing Out-of-vehicle test; message "Battery Unstable" keeps coming up. How would you try to claim this?
Re: Ring My Bell - 10/09/2008
... policies for the instrument cluster. Customer called CA (not mad at us, mad at GM for turning him down), and CA basically wanted us to just do the repair to make the customer happy and go away. I love those people - GM says no, but we should eat the...
Over the counter parts warranty. When submitting through wins do I have to have a vin? (sometimes the guys in pts dont get a vin when the customer brings back the pt) I know, goodtimes for me....!
Re: RECALL - 02/16/2009
I know, but it just struck me as funny. You are right... the more people pay for a vehicle, the less they want to maintain it. I worked for a Toyota/Subaru dealer for 7 years, and yes, the Lexus people are the same. They don't even want to pay for...
COURTESY TRANSPORTATION REIMBURSEMENT - 02/20/2009
... ON COURTESY TRANSPORTATION SUCH AS FUEL REIMBURSEMENT, PUBLIC TRANSPORTATION. WE ALREADY DO A GREAT DEAL OF SHUTTLE AND RENTALS, JUST WONDERING IF THERE IS ANYTHING ELSE TO CLAIM FOR. I FOUND IN POLICIES AND PROCEDURES A LIST OF LABOR OPS, JUST WONDERING...
Re: Rear Object Sensor question - 02/26/2009
... i only claimed .4 for the painting & .3 for mix time. I get so confused on these paint claims. I don't do them enough to remember... maybe twice a year at best. Appreciate all the help!...
Re: DUAL HEADREST DVD - 10/29/2008
I've had a tech install one on a Traverse. ADI pays maybe one hour...I have ADI checking on this since the RPO does not show up on the RPO list. We install that and a few more accessories. I don't think it took him 1.3 actual time.
Re: Where is everyone? - 11/05/2008
Yeah - we're really slow too. Have not had to layoff yet, but have been cutting hours of hourly people first. I feel we too may have to layoff people by the end of the month if it doesn't pick up :(
Re: How is business? - 11/18/2008
... speak for sales except that we are not selling like we used to sell. Service has it's ups and downs but seems like COD is still higher compared to Warranty for some reason but still not great. I think the company will start laying some people off by...
Re: Where is everyone? - 11/19/2008
... positive is the only way to get through these very tough times. I just try to remember that God doesn't put anything on our shoulders that we can't handle. Hope everyone has a good holiday....
Re: How is business? - 11/19/2008
I live and work in southern Michigan. Our sales and service are slow. We have not yet had to lay anyone off. I've been doing other jobs to keep busy at the dealership. It so hard to see what the future holds for our industry.
Re: Where is everyone? - 11/07/2008
Here in Michigan it has been slowing for years but we have been fairly fortunate in service, service had a great October and a decent start to Novemeber. Sales on the other hand are still down considerable!
Re: LEFT BODY SIDE MOLDINGS - TRANS CLAIM - 11/11/2008
USE LABOR OPS B7876 AND B7976 FRONT AND REAR DOOR MOLDINGS. ALSO HAS PAINT TIME WITH PAINT CODE INCLUDED. AND THEY CAN BE USED WITH SUBLET BILLS.
SO does not exist. - 10/30/2008
We have several repair orders in our system that have not been paid and come up as "SO does not exist" when going into maintenance screen. Does anyone have any idea as to why they have "disappeared" and what can be done about it?
Re: Warranty Compliance - 11/21/2008
... time.lot of labor ops pay for diag,setup.ect.good example of this is R0760 for radio replace.I dont pay tech diag or setup on this unless there is three clock times on this.repair,diag and setup....
How is business? - 11/18/2008
I live in northern Michigan and was just wondering what the rest of the country is doing as far as sales & service. We seem to be bad slump but at the same time people are fixing cars instead of replacing them,but not at the rate that it was even 6 months...
Re: Repeat Repair Log - 12/03/2008
I don't keep a log but then again, my AVM advised me not to apply a B auth when submitting the original claim. When it returns for a repeat/related repair, apply the B auth. This plays hovac with my percentage but my mgr allows me to adjust for this.
Re: GMPP-BULLETIN (CLAIM REJECT CLERIFICATION) - 12/03/2008
... If they did say it's covered you may need to call back to them to have them override or see what labor op they want you to use as closest to....
Re: SES lite on, P0172,P0175 set for fuel trim; Labor Op? - 12/05/2008
... SECTION UNDER ELECTRICAL AND POWERTRAIN CONTROLS - LABOR ONLY - LABOR OPS. OP CODE PAYS .2, I WOULD THINK YOU COULD USE OLH FOR REST OF THE TIME. MAKE SURE YOU PUT DETAILED DESCRIPTION OF TESTS DONE IN COMMENTS....
Re: How is business? - 12/05/2008
I'm in Roanoke, VA. Our Sales and Service has slowed tremendously. Service has good and bad days. We have many people having major maintenances done to their vehicles. People are more interested in getting vehicles they already have fixed. We do have...
Re: Transportation claims - 10/02/2008
Between GM, J&L, and ASI, I think we may have it. It took me most of the morning to get it handled, but I think we may have done it! I'll let you know what happened - what worked, what didn't work.
Re: CROSS-LINE WARRANTY - 09/24/2008
You use the GM codes . I have done a few . You have to put parts in net item if thay are obtained from a Saturn dealer as numbering is different . Also had no problems at all with Hummer but we are on ADP. ADP automatically marks them as a non GM vin...
Re: Claim Lost in the Black Hole???? - 10/06/2008
What kind of veh is it that you are trying to submit? I had this happen to me once before and had a friendly dealer down the road submit it, they gave me a check when they got paid and they had no problems. Unfortunately there was no explaination, the...
Re: GMPP AND TAXES - 10/09/2008
I am under the impression that if you tax the parts on gmpp and then tax the deductible, you are double taxing the deduct. portion.
Re: POWERTRAIN COVERAGE - 10/06/2008
AAAhh...Thank you, we are all doin great,my new baby girl is a total sweetheart! thankfully...healthy as can be. Still adjusting to the little things back here on the desk... lol Thanks again for the comment...
What would you do (Battery Claim)? - 10/11/2008
Vehicle is towed in. Battery checks 14 CCA, but Tech forgets to put in last 4 of VIN to get battery code to print. Later, doing Out-of-vehicle test; message "Battery Unstable" keeps coming up. How would you try to claim this?
Re: Ring My Bell - 10/09/2008
... policies for the instrument cluster. Customer called CA (not mad at us, mad at GM for turning him down), and CA basically wanted us to just do the repair to make the customer happy and go away. I love those people - GM says no, but we should eat the...
Re: Claim Lost in the Black Hole???? - 10/10/2008
The mock claim I put in under this vin rejected for gmpp expired. I know that probably doesn't help at all. Maybe you could have a friendly neighborhood dealer try to submit the claim for you. Perhaps you have found a system gliche on this one order...
Tire pressure monitors labor ops - 10/15/2008
We replaced a tire pressure monitor in the left rear tire of a 2008 Chevy Uplander. Do the TPMs have special labor ops? I got a reject back saying "part number incompatable to labor op", and the part is correct. If so, is there a bulletin or document...
HUMMER LABOR OP - 10/15/2008
LOOKING FOR A HUMMER LABOR OP FOR PT#24234503 T.C.M. -- ONLY SEE FOR TRANS SHIFT CONTROL MODULE BUT PART GRP TO LABOR OP DOESNT SHOW THAT GROUP TO VERIFY IT. ANY ASSIST APPRECIATED
Re: Transportation claims - 10/15/2008
I agree! I hate trans claims!!! It never fails for me that they find a flaw somewhere in the claim and debit me back 3 months down the road!!
Re: RADIO PROGRAMMING WARRANTY CLAIM CODES - 10/14/2008
being as the tech did not write down the sps code or print it out.would use the R0760 as closest labor op as it includes diag and setup/reprogram.should go through ok.
Re: DUAL HEADREST DVD - 10/17/2008
... day? Wow! Do a google search on gm accessories, dual headrest dvd and you can get pictures of what he was dealing with! LOL!...
Re: Warranty Admin. job description - 12/12/2008
... should be trained to cover for illness and vacations. The smooth flow of service department documents and the consistent accuracy of service invoices depend on the abilities of the service administrator. This person must learn and understand a variety...
Re: Taking a Poll - 08/20/2008
... clerk quit. I wasn't real busy so I decided to give it a try. I basically taught myself off of what I had observed. 4. The best information I get comes from bulletins,J&L, and talking to the techs and advisors. They read alot of stuff online that-believe...
Customer Participation - 04/29/2024
... used to enter customer or service agent participation towards a warranty repair. The dollar amount represents the agreed upon dollar amount for policy or non-warranty repairs that GM is covering. By accurately administering transactions with a participation...
Missed Revenue - Parts Expediting - 09/09/2024
When it comes to revenue in your service department, every dollar counts. Warranty claims processing is a system of codes, additional steps, and sometimes infrequent occurrences that involve other departments providing the right information, and because...
Forum - 09/19/2007
... warranty claim, they are considered part of the dealers operating costs. The only instance that GM would reimburse for tools or machinery is when it is specifically stated in the bulletin that it may be claimed on a warranty repair order. [/quote] Like...
Notice: January 2008 Warranty Newsletter - 01/22/2008
... of the DA report by breaking it down and focusing on a particular section each month. What Would You Do? - This column provides a framework for decision making that helps keep your warranty skills sharp. We will present a tough warranty situation for...
Re: Endgate molding - 2009 Silverado - 08/30/2010
... PT#25808206 Epic calls it: PubX Endgate Molding Assy Part# to Labor op guide "No help" [/quote] What molding is it? I was looking at pictures of a 2009 Silverado & don't see any moldings... only emblems & handle bezel... and something that looks like...
2011 Member Survey - Chance To Win $250 - 06/23/2011
... membership. Please take a few moments to share your thoughts, tell us how we are doing and see what other warranty professionals are saying around the nation. - Membership: Suggest what you want to learn more about - Job Experience: Gain insight on...
Re: CAMPAIGN #11001 DIESEL EXHAUST FLUID CAL - 11/16/2011
... & the J6450 Is anyone else facing this issue & how are you claiming it ?? [/quote] Not sure what JC's are ? [/quote] Ah. We are still old school & call them RO's. I know, I know.... GM wants them to be called Job Cards..... doubt that you can teach...
Forum - 05/11/2017
... job card is the responsibility of service management. This can be accomplished electronically if you have an electronic job card system with the capability to restrict, by user ID, the adding and approving of repairs to only those members of service...
Forum - 02/09/2018
... chat window and logged in again. Nine times out of ten they don't solve any issues, they just tell you how to circumvent the system to get your claim paid. I can usually figure out how to do that myself. The issue to me is that if we are held to account...
Forum - 02/09/2018
... customer actually complaining about a coolant leak and multiple leak sources were found, based on what I know, it would be done as OLH and parts for the first complaint since they are the same complaint. Same would go for multiple sources for vibration. Any...
Re: Android Auto update - 04/22/2016
... rep that there is a small group of vehicles where they have had some issues (I can't remember what the exact circumstances are and I don't want to repeat it if it's not correct!) so I'd advise to contact your warranty rep for additional help if needed....
Re: - 11/24/2014
... manager must also document the date, time, signature (or initials) and explanation in detail what was inspected and why additional repair is needed on the job card prior to the work being performed. Multiple additional concerns must each contain this...
What Would You Do - 06/15 - 06/02/2015
... SI or the bulletin; repairs must be performed as written. Editor's note: While this month's What Would You Do column deviates from the typical format, it is critical information. Were you aware that certain vehicles/repairs require replacement of specific...
Forum - 02/04/2020
... no sense to me. I hope you understand that I am just frustrated and aggravated and would like to get a clear instruction on how to handle these situations. ...
Forum - 11/26/2019
... to get that time. At least I've got most of them flagging separate flags for it now. :-) What are most of you doing with battery claims? Do you claim the .3 for the GR8 testing or is that considered to be in the repair time? Would love to hear...
Forum - 12/11/2019
The reason no one shows up in the To: section is that you don't have any of your co-workers set up with their own accounts. The good news is that this is really easy to do, free, and you have several options DIY: Click on your account dashboard at the...
Forum - 03/05/2019
... before they send me the sublet invoice, for a much smoother transaction. Also, if you are in a "disclosure state" like I am, make sure to let the Sales Manager aware if the total goes over the legal amount. I let mine know of all damages,...
The mock claim I put in under this vin rejected for gmpp expired. I know that probably doesn't help at all. Maybe you could have a friendly neighborhood dealer try to submit the claim for you. Perhaps you have found a system gliche on this one order...
Tire pressure monitors labor ops - 10/15/2008
We replaced a tire pressure monitor in the left rear tire of a 2008 Chevy Uplander. Do the TPMs have special labor ops? I got a reject back saying "part number incompatable to labor op", and the part is correct. If so, is there a bulletin or document...
HUMMER LABOR OP - 10/15/2008
LOOKING FOR A HUMMER LABOR OP FOR PT#24234503 T.C.M. -- ONLY SEE FOR TRANS SHIFT CONTROL MODULE BUT PART GRP TO LABOR OP DOESNT SHOW THAT GROUP TO VERIFY IT. ANY ASSIST APPRECIATED
Re: Transportation claims - 10/15/2008
I agree! I hate trans claims!!! It never fails for me that they find a flaw somewhere in the claim and debit me back 3 months down the road!!
Re: RADIO PROGRAMMING WARRANTY CLAIM CODES - 10/14/2008
being as the tech did not write down the sps code or print it out.would use the R0760 as closest labor op as it includes diag and setup/reprogram.should go through ok.
Re: DUAL HEADREST DVD - 10/17/2008
... day? Wow! Do a google search on gm accessories, dual headrest dvd and you can get pictures of what he was dealing with! LOL!...
Re: Warranty Admin. job description - 12/12/2008
... should be trained to cover for illness and vacations. The smooth flow of service department documents and the consistent accuracy of service invoices depend on the abilities of the service administrator. This person must learn and understand a variety...
Re: Taking a Poll - 08/20/2008
... clerk quit. I wasn't real busy so I decided to give it a try. I basically taught myself off of what I had observed. 4. The best information I get comes from bulletins,J&L, and talking to the techs and advisors. They read alot of stuff online that-believe...
Customer Participation - 04/29/2024
... used to enter customer or service agent participation towards a warranty repair. The dollar amount represents the agreed upon dollar amount for policy or non-warranty repairs that GM is covering. By accurately administering transactions with a participation...
Missed Revenue - Parts Expediting - 09/09/2024
When it comes to revenue in your service department, every dollar counts. Warranty claims processing is a system of codes, additional steps, and sometimes infrequent occurrences that involve other departments providing the right information, and because...
Forum - 09/19/2007
... warranty claim, they are considered part of the dealers operating costs. The only instance that GM would reimburse for tools or machinery is when it is specifically stated in the bulletin that it may be claimed on a warranty repair order. [/quote] Like...
Notice: January 2008 Warranty Newsletter - 01/22/2008
... of the DA report by breaking it down and focusing on a particular section each month. What Would You Do? - This column provides a framework for decision making that helps keep your warranty skills sharp. We will present a tough warranty situation for...
Re: Endgate molding - 2009 Silverado - 08/30/2010
... PT#25808206 Epic calls it: PubX Endgate Molding Assy Part# to Labor op guide "No help" [/quote] What molding is it? I was looking at pictures of a 2009 Silverado & don't see any moldings... only emblems & handle bezel... and something that looks like...
2011 Member Survey - Chance To Win $250 - 06/23/2011
... membership. Please take a few moments to share your thoughts, tell us how we are doing and see what other warranty professionals are saying around the nation. - Membership: Suggest what you want to learn more about - Job Experience: Gain insight on...
Re: CAMPAIGN #11001 DIESEL EXHAUST FLUID CAL - 11/16/2011
... & the J6450 Is anyone else facing this issue & how are you claiming it ?? [/quote] Not sure what JC's are ? [/quote] Ah. We are still old school & call them RO's. I know, I know.... GM wants them to be called Job Cards..... doubt that you can teach...
Forum - 05/11/2017
... job card is the responsibility of service management. This can be accomplished electronically if you have an electronic job card system with the capability to restrict, by user ID, the adding and approving of repairs to only those members of service...
Forum - 02/09/2018
... chat window and logged in again. Nine times out of ten they don't solve any issues, they just tell you how to circumvent the system to get your claim paid. I can usually figure out how to do that myself. The issue to me is that if we are held to account...
Forum - 02/09/2018
... customer actually complaining about a coolant leak and multiple leak sources were found, based on what I know, it would be done as OLH and parts for the first complaint since they are the same complaint. Same would go for multiple sources for vibration. Any...
Re: Android Auto update - 04/22/2016
... rep that there is a small group of vehicles where they have had some issues (I can't remember what the exact circumstances are and I don't want to repeat it if it's not correct!) so I'd advise to contact your warranty rep for additional help if needed....
Re: - 11/24/2014
... manager must also document the date, time, signature (or initials) and explanation in detail what was inspected and why additional repair is needed on the job card prior to the work being performed. Multiple additional concerns must each contain this...
What Would You Do - 06/15 - 06/02/2015
... SI or the bulletin; repairs must be performed as written. Editor's note: While this month's What Would You Do column deviates from the typical format, it is critical information. Were you aware that certain vehicles/repairs require replacement of specific...
Forum - 02/04/2020
... no sense to me. I hope you understand that I am just frustrated and aggravated and would like to get a clear instruction on how to handle these situations. ...
Forum - 11/26/2019
... to get that time. At least I've got most of them flagging separate flags for it now. :-) What are most of you doing with battery claims? Do you claim the .3 for the GR8 testing or is that considered to be in the repair time? Would love to hear...
Forum - 12/11/2019
The reason no one shows up in the To: section is that you don't have any of your co-workers set up with their own accounts. The good news is that this is really easy to do, free, and you have several options DIY: Click on your account dashboard at the...
Forum - 03/05/2019
... before they send me the sublet invoice, for a much smoother transaction. Also, if you are in a "disclosure state" like I am, make sure to let the Sales Manager aware if the total goes over the legal amount. I let mine know of all damages,...
Forum - 05/15/2018
If it's still under Bumper-to-bumper, why wouldn't it be covered? I'd use this labor op and you might be able to get an "add" of .2 for dye leak testing. 4417169 A/C System Analysis Effective Date: May 1, 2018 LABOR CODE: 4417169 Note:...
Forum - 06/05/2018
The following is from SI Document ID: 4379036 Leak Detection: GM vehicles are manufactured with fluorescent dye installed in the air conditioning refrigerant system. The fluorescent dye mixes and flows with the air conditioning compressor oil throughout...
Forum - 01/10/2019
... on the line. If it states "noted on MPI" then I require a copy of the MPI inspection identifying what was found. Any deficiencies go right back to the advisor for correction and I don't submit them until they comply with that policy. Right now I am in...
Forum - 05/06/2021
... now we are back to manually searching the powertrain table to see if an item is covered but what are you going to do, right? From where I sit if you use a TSB and it says it is out, then it is out. This nonsense with saying "well one of the parts we...
Forum - 04/22/2021
... it is covered as For vehicles repaired under the base Emission warranty coverage (Code E) that it would not be covered if not under bumper to bumper... This bulletin though replaces PT item(s) that are covered and I was told by WSC that a PET would not...
Forum - 12/30/2020
... call you back. Element doesn't seem to know how they pay me either. I asked a local Warranty Admin what she does but they never signed up for Autointegrate so she still has access to the supplier website, my access is locked out. *sigh* ...
Forum - 01/17/2022
... it provides a good set of data and is really fast to provide a reply,,,when you are doing maintenance ops and need to know the size of engine it gives it quick Basic Vehicle Data Model Year: 2017 Make: Chevrolet Model: Malibu Trim...
Forum - 05/04/2022
I will qualify this by saying that I haven't tried it yet but I came across this while doing some research for what we might be dealing with. Take a look at this article. Internet Explorer mode in Microsoft Edge I am doing a parts return right now that...
Forum - 01/16/2023
I think it depends on the year/make/model... I just plugged in 2021 1500 4wd and this is what the op says (doc id 5564064) LABOR CODE: 4041510 Note: Claims must include the complete 15 character (17 with hyphens) test code for Midtronics GR8, or...
Field Action Vehicle Status Change Form (CAM03) - 03/23/2024
... and field action expired, to name a few. Dealers should select the reason that best matches when you wish to change the field action on the provided VIN. An explanation should be included with the request. It is recommended that a copy of the completed...
Pre-Repair Authorization (PRA) - 04/23/2024
... on bottom left corner of the windshield. Odometer reading displayed on instrument panel (make sure you can clearly see the reading). Side (quarter) view of the vehicle (bumper to bumper, roof to tire). Full view of the component with labelling (all components...
Forum - 11/08/2024
... and customer permission indicated. Attach a copy of the MPVI in support of the condition. Document on the JC that the customer will return at a later date for the performance of the repair. Close the JC. Open a new job card when the customer returns...
Enhancements - 10/28/2022
... be utilized. The misbuild flag should only be utilized on vehicles in new vehicle inventory where you’ve identified the misbuild situation during the new vehicle inspection. Misbuilds are to be noted on the LON or Delivery Receipt. A new...
Straight Time Reminder - 02/26/2024
... time clock time (Note: in some instances, the ST labor operation will include variable diagnosis). You may not claim OLH if there is only one clock time on the job card. Service management must sign, date, time, and explain to cover approval for both...
Part Failure During Same Visit - 11/29/2023
... parts warranty. Since you are addressing the customer’s original concern, the added line would not be considered an add on repair. ...
Pre-Repair Authorization - 08/29/2023
... email will go to that email address. Not sure which email address was entered when creating your profile? You can access your profile information within the app at any time and edit or update it. The PRA number must be entered on the warranty transaction...
Accessory Catalog Offerings - 06/26/2023
... and a repair/replacement transaction is submitted, it will reject. If the accessory was added at your dealership, you can find the job card where the accessory was originally installed and submit the ZSET transaction after the fact. Once Global Warranty...
Determining Other Labor Hours Paid - 01/27/2022
... The technician must provide a proper clock time and a solid story to support the time they would like to be paid. Time spent with TAC is not eligible for OLH. Normal road test to verify repairs are part of Strategy Based Diagnostics and are not...
Reject of the Month - February 2022 - 01/27/2022
... the Brake Pad and Rotor Burnishing procedure. The vehicle had approximately 34,000 miles on the odometer at the time of service. The warranty administrator applied the Front Disc Brake Pads Replacement labor operation to the claim. Unfortunately,...
Customer Concern Verification Sheets - 08/22/2022
... is up to the service advisor to get the details and ask questions they anticipate the technician would like to know the answer to. Many dealerships have a Business Development Center to make service appointments. While it is efficient to have a center...
Reject of the Month - October 2021 - 10/01/2021
... type associated with a GMPP repair, ZSCT, was no longer available in the Transaction Type drop down. To trouble shoot the issue the warranty admin first confirmed that GMPP coverage was valid for the VIN in IVH, and that the repair was covered by GMPP. With...
A Warranty Administrators Day - 10/01/2021
... different career field, or maybe the previous warranty administrator unexpectedly left and you are fulfilling the role. In most instances, regardless of how you became the warranty administrator, on the job training from a well-skilled warranty administrator...
Takata Airbag Recall - 06/29/2021
... due to their hazardous goods shipping restrictions. DO NOT order this part for shelf stock in your inventory, this is a field fix part only. Only order this part for a customer vehicle that is being serviced. Do not discard or destroy the box containing...
Goodwill Tools (Part I) - 01/27/2021
General Motors empowers its dealers with the ability to use what is referred to as Goodwill Tools to satisfy and retain customers that are loyal to their vehicle brand and your dealership. These tools are intended to help resolve customer issues, offset...
Dealer Empowerment Update - 07/27/2021
Bulletin 11-00-89-005 was updated last month and one of the changes made was the dollar amount allowed for a vehicle payment reimbursement. Below are the new dollar limits: 2020-2021 Silverado & Sierra 1500 - Up to $2,500 2021 Corvette, Escalade,...
If it's still under Bumper-to-bumper, why wouldn't it be covered? I'd use this labor op and you might be able to get an "add" of .2 for dye leak testing. 4417169 A/C System Analysis Effective Date: May 1, 2018 LABOR CODE: 4417169 Note:...
Forum - 06/05/2018
The following is from SI Document ID: 4379036 Leak Detection: GM vehicles are manufactured with fluorescent dye installed in the air conditioning refrigerant system. The fluorescent dye mixes and flows with the air conditioning compressor oil throughout...
Forum - 01/10/2019
... on the line. If it states "noted on MPI" then I require a copy of the MPI inspection identifying what was found. Any deficiencies go right back to the advisor for correction and I don't submit them until they comply with that policy. Right now I am in...
Forum - 05/06/2021
... now we are back to manually searching the powertrain table to see if an item is covered but what are you going to do, right? From where I sit if you use a TSB and it says it is out, then it is out. This nonsense with saying "well one of the parts we...
Forum - 04/22/2021
... it is covered as For vehicles repaired under the base Emission warranty coverage (Code E) that it would not be covered if not under bumper to bumper... This bulletin though replaces PT item(s) that are covered and I was told by WSC that a PET would not...
Forum - 12/30/2020
... call you back. Element doesn't seem to know how they pay me either. I asked a local Warranty Admin what she does but they never signed up for Autointegrate so she still has access to the supplier website, my access is locked out. *sigh* ...
Forum - 01/17/2022
... it provides a good set of data and is really fast to provide a reply,,,when you are doing maintenance ops and need to know the size of engine it gives it quick Basic Vehicle Data Model Year: 2017 Make: Chevrolet Model: Malibu Trim...
Forum - 05/04/2022
I will qualify this by saying that I haven't tried it yet but I came across this while doing some research for what we might be dealing with. Take a look at this article. Internet Explorer mode in Microsoft Edge I am doing a parts return right now that...
Forum - 01/16/2023
I think it depends on the year/make/model... I just plugged in 2021 1500 4wd and this is what the op says (doc id 5564064) LABOR CODE: 4041510 Note: Claims must include the complete 15 character (17 with hyphens) test code for Midtronics GR8, or...
Field Action Vehicle Status Change Form (CAM03) - 03/23/2024
... and field action expired, to name a few. Dealers should select the reason that best matches when you wish to change the field action on the provided VIN. An explanation should be included with the request. It is recommended that a copy of the completed...
Pre-Repair Authorization (PRA) - 04/23/2024
... on bottom left corner of the windshield. Odometer reading displayed on instrument panel (make sure you can clearly see the reading). Side (quarter) view of the vehicle (bumper to bumper, roof to tire). Full view of the component with labelling (all components...
Forum - 11/08/2024
... and customer permission indicated. Attach a copy of the MPVI in support of the condition. Document on the JC that the customer will return at a later date for the performance of the repair. Close the JC. Open a new job card when the customer returns...
Enhancements - 10/28/2022
... be utilized. The misbuild flag should only be utilized on vehicles in new vehicle inventory where you’ve identified the misbuild situation during the new vehicle inspection. Misbuilds are to be noted on the LON or Delivery Receipt. A new...
Straight Time Reminder - 02/26/2024
... time clock time (Note: in some instances, the ST labor operation will include variable diagnosis). You may not claim OLH if there is only one clock time on the job card. Service management must sign, date, time, and explain to cover approval for both...
Part Failure During Same Visit - 11/29/2023
... parts warranty. Since you are addressing the customer’s original concern, the added line would not be considered an add on repair. ...
Pre-Repair Authorization - 08/29/2023
... email will go to that email address. Not sure which email address was entered when creating your profile? You can access your profile information within the app at any time and edit or update it. The PRA number must be entered on the warranty transaction...
Accessory Catalog Offerings - 06/26/2023
... and a repair/replacement transaction is submitted, it will reject. If the accessory was added at your dealership, you can find the job card where the accessory was originally installed and submit the ZSET transaction after the fact. Once Global Warranty...
Determining Other Labor Hours Paid - 01/27/2022
... The technician must provide a proper clock time and a solid story to support the time they would like to be paid. Time spent with TAC is not eligible for OLH. Normal road test to verify repairs are part of Strategy Based Diagnostics and are not...
Reject of the Month - February 2022 - 01/27/2022
... the Brake Pad and Rotor Burnishing procedure. The vehicle had approximately 34,000 miles on the odometer at the time of service. The warranty administrator applied the Front Disc Brake Pads Replacement labor operation to the claim. Unfortunately,...
Customer Concern Verification Sheets - 08/22/2022
... is up to the service advisor to get the details and ask questions they anticipate the technician would like to know the answer to. Many dealerships have a Business Development Center to make service appointments. While it is efficient to have a center...
Reject of the Month - October 2021 - 10/01/2021
... type associated with a GMPP repair, ZSCT, was no longer available in the Transaction Type drop down. To trouble shoot the issue the warranty admin first confirmed that GMPP coverage was valid for the VIN in IVH, and that the repair was covered by GMPP. With...
A Warranty Administrators Day - 10/01/2021
... different career field, or maybe the previous warranty administrator unexpectedly left and you are fulfilling the role. In most instances, regardless of how you became the warranty administrator, on the job training from a well-skilled warranty administrator...
Takata Airbag Recall - 06/29/2021
... due to their hazardous goods shipping restrictions. DO NOT order this part for shelf stock in your inventory, this is a field fix part only. Only order this part for a customer vehicle that is being serviced. Do not discard or destroy the box containing...
Goodwill Tools (Part I) - 01/27/2021
General Motors empowers its dealers with the ability to use what is referred to as Goodwill Tools to satisfy and retain customers that are loyal to their vehicle brand and your dealership. These tools are intended to help resolve customer issues, offset...
Dealer Empowerment Update - 07/27/2021
Bulletin 11-00-89-005 was updated last month and one of the changes made was the dollar amount allowed for a vehicle payment reimbursement. Below are the new dollar limits: 2020-2021 Silverado & Sierra 1500 - Up to $2,500 2021 Corvette, Escalade,...
When the Tow Bill Exceeds the Limit - 01/03/2020
... to facilitate customer towing needs, but it isn’t always a practical solution. Depending on what part of the country you are in, Roadside Assistance can be a quick and efficient way to get your customer’s vehicle towed to you, but it can...
Policy Revisions - 03/27/2020
The Policies and Procedures Manual has been updated to provide significant changes not only to the layout, but also to written policies and procedures. The manual’s foreward statement indicates that the changes are based on dealer feedback and to...
April 2020 Recall Update - 03/27/2020
... 128,723 vehicles involved in the recall that addresses a concern with the seat belt buckle falling down between the second row bench seats. Dealers are instructed to install an elastic strap, inspect the second row middle seat belt buckle and hinge cover...
Important Bulletin Updates - 03/27/2020
... The WSC approval requirement for battery replacements has been removed. The updated Proper Documentation and Retention of Warranty Parts section supports the elimination of the parts tagging requirement. Check out the most recent version of the Service...
Recall Notes - 01/28/2020
... the disclosure notice form with the customer. The customer must sign the Notice to Customer document that is included with the recall, once signed provide the customer with a copy. The customer is to be advised that parts are delayed, and once it is...
Recall Tip - 02/27/2020
... the Electronic Brake Control Module (EBCM). When both of the recalls are open for a VIN, you do not need to program the module two times to close both open recalls. Only complete the programming one time. Document the SPS Warranty Claim Code on the job...
Pre-Repair Authorization - 01/29/2020
... If the dealership elects to offer assistance for all or a portion of the repair expense, it would be handled as Customer Enthusiasm, with the Customer Enthusiasm indicator selected on the transaction. There are a few key points to consider when completing...
Incompatible Part - 06/23/2020
Error 067: Part 000000000095328053 is not a compatible part for labor code 1431680. When you get this reject you have three options to correct it. Take the part off the transaction and write it off. Take the part off the transaction and create...
Shuttle Service Temporarily Expanded - 05/29/2020
... 2020 and after, GM is temporarily extending shuttle coverage to include picking up and delivering your customer’s vehicles to and from the dealership and their home, workplace, or a location of their choosing. This change is to offer an option...
Reject of the Month - June 2020 - 05/29/2020
... to be returned (e.g. part missing when vehicle came in), submit the completed Parts Waiver form to your designated Warranty Support Specialist at the WSC. Consider the following scenario, a submitted warranty transaction was accepted for payment...
Starting Out as a New Warranty Administrator - 09/22/2020
... different career field, or maybe the previous warranty administrator unexpectedly left and you are fulfilling the role. In most instances, regardless of how you became the warranty administrator, on the job training from a well-skilled warranty administrator...
CSMT PRA Process - 09/22/2020
... to replacing wheels, outside mirrors, seat covers and cushions, steering wheels, and interior door trim under warranty. Transportation transactions and over the counter part warranty transactions do not require submission of a PRA. Transactions...
November 2018 Recall Update - 10/24/2018
... Coverage 18236: Exhaust Turbocharger Outlet Pipe Failure: Certain 2015-2016 Chevrolet Silverado and GMC Sierra trucks equipped with a 6.6L Duramax diesel engine may have a condition in which the exhaust turbocharger outlet pipe may have a bad weld. Dealers...
Policy & No PET - 12/19/2018
... Coverage Letter Repairs with any 7-digit labor operation that begins with “06” Documented situations where GM states to not charge the customer (e.g. Liftgate Struts-15240 and Keys for Life-140063 and 140113) Repairs with one of the...
Reject of the Month - 01/21/2019
... replacement of the evaporative emissions canister and canister solenoid on a 2018 Chevrolet Silverado. The technician replaced the components after finding that they were full of fuel and dirt. After receiving a Warranty Part Center part return request,...
Reject of the Month - 06/25/2018
... the WSC agent requested an updated authorization for the OLH with a detailed explanation stating what repairs, diagnosis, and/or testing was performed during the 10.0 hours of OLH. Unfortunately, after the warranty administrator reviewed the reject and...
Panel and Rust Through Repairs - 08/20/2018
... state in this section to refer to the paint section for paint times, we assume that is what should be done. Just as is the case with panel repairs, beginning with the 2016 model year, labor operations are found in the Body Repair section of the LTG and...
Transportation Damage Notes - 03/26/2018
... or option discrepancies, if found, are not submitted as transportation transactions, rather, they would be submitted as a regular warranty transaction, ZREG. - Refer to the ePOD/Delivery Receipt provided by the Carrier for Carrier address and fax numbers....
Battery Bulletin Updates - 02/20/2018
Download the new Battery Info Help Card In late January and early February 2018, GM released three bulletins related to batteries, including detail on cold battery testing (NEW), OE part numbers, battery maintenance and testing tips, and warranty replacement ...
Global Support - 12/21/2017
... Chat: Click the blue bar titled “Live Chat” to be connected to a representative. You are able to select from the following topics for assistance: Sales, Service, New Vehicle Damage, Order Fulfillment, Workbench/Application Technical Support,...
Policy Repair Guidelines - 01/23/2017
... “good customer,” etc., are not sufficient. To recap, if you deviate from what the calculator or tables show as the customer participation amount, service management must explain why. This is a different explanation from the explanation required...
GM Audit Mail-Out-Review - 02/17/2017
... the user profile that both the role and primary email are accurate. To successfully perform a MOR you must have access to GlobalConnect with an accurate email address, an active Microsoft Office 365 account, and a scanner. The initial audit email is...
Email and Mobile Devices - 01/24/2013
... a browser. Mobile email opening and sharing has increased 300% since 2010 with no sign of slowing down. Four out of ten sent emails are read on a mobile device. Of those that are using their mobile device to open email, the largest group uses an Apple...
The GM Service Policies and Procedures Manual Update - 11/05/2012
... The policy supersedes GM's previous policy of only reimbursing the customer for the amount GM would have paid a GM dealer to perform the repair.Article 8 contains a policy statement introducing the updated dealer empowerment and customer enthusiasm guidelines....
May 2013 Recall Update - 05/14/2013
Special Coverage 09275B: Fuel Odor or Spotting on Ground: The special coverage has been updated to provide coverage of the condition regardless of the vehicle's mileage or age. Certain 2006-2007 Chevrolet Cobalt, 2006 Pontiac G4, 2007 Pontiac G5, and...
... to facilitate customer towing needs, but it isn’t always a practical solution. Depending on what part of the country you are in, Roadside Assistance can be a quick and efficient way to get your customer’s vehicle towed to you, but it can...
Policy Revisions - 03/27/2020
The Policies and Procedures Manual has been updated to provide significant changes not only to the layout, but also to written policies and procedures. The manual’s foreward statement indicates that the changes are based on dealer feedback and to...
April 2020 Recall Update - 03/27/2020
... 128,723 vehicles involved in the recall that addresses a concern with the seat belt buckle falling down between the second row bench seats. Dealers are instructed to install an elastic strap, inspect the second row middle seat belt buckle and hinge cover...
Important Bulletin Updates - 03/27/2020
... The WSC approval requirement for battery replacements has been removed. The updated Proper Documentation and Retention of Warranty Parts section supports the elimination of the parts tagging requirement. Check out the most recent version of the Service...
Recall Notes - 01/28/2020
... the disclosure notice form with the customer. The customer must sign the Notice to Customer document that is included with the recall, once signed provide the customer with a copy. The customer is to be advised that parts are delayed, and once it is...
Recall Tip - 02/27/2020
... the Electronic Brake Control Module (EBCM). When both of the recalls are open for a VIN, you do not need to program the module two times to close both open recalls. Only complete the programming one time. Document the SPS Warranty Claim Code on the job...
Pre-Repair Authorization - 01/29/2020
... If the dealership elects to offer assistance for all or a portion of the repair expense, it would be handled as Customer Enthusiasm, with the Customer Enthusiasm indicator selected on the transaction. There are a few key points to consider when completing...
Incompatible Part - 06/23/2020
Error 067: Part 000000000095328053 is not a compatible part for labor code 1431680. When you get this reject you have three options to correct it. Take the part off the transaction and write it off. Take the part off the transaction and create...
Shuttle Service Temporarily Expanded - 05/29/2020
... 2020 and after, GM is temporarily extending shuttle coverage to include picking up and delivering your customer’s vehicles to and from the dealership and their home, workplace, or a location of their choosing. This change is to offer an option...
Reject of the Month - June 2020 - 05/29/2020
... to be returned (e.g. part missing when vehicle came in), submit the completed Parts Waiver form to your designated Warranty Support Specialist at the WSC. Consider the following scenario, a submitted warranty transaction was accepted for payment...
Starting Out as a New Warranty Administrator - 09/22/2020
... different career field, or maybe the previous warranty administrator unexpectedly left and you are fulfilling the role. In most instances, regardless of how you became the warranty administrator, on the job training from a well-skilled warranty administrator...
CSMT PRA Process - 09/22/2020
... to replacing wheels, outside mirrors, seat covers and cushions, steering wheels, and interior door trim under warranty. Transportation transactions and over the counter part warranty transactions do not require submission of a PRA. Transactions...
November 2018 Recall Update - 10/24/2018
... Coverage 18236: Exhaust Turbocharger Outlet Pipe Failure: Certain 2015-2016 Chevrolet Silverado and GMC Sierra trucks equipped with a 6.6L Duramax diesel engine may have a condition in which the exhaust turbocharger outlet pipe may have a bad weld. Dealers...
Policy & No PET - 12/19/2018
... Coverage Letter Repairs with any 7-digit labor operation that begins with “06” Documented situations where GM states to not charge the customer (e.g. Liftgate Struts-15240 and Keys for Life-140063 and 140113) Repairs with one of the...
Reject of the Month - 01/21/2019
... replacement of the evaporative emissions canister and canister solenoid on a 2018 Chevrolet Silverado. The technician replaced the components after finding that they were full of fuel and dirt. After receiving a Warranty Part Center part return request,...
Reject of the Month - 06/25/2018
... the WSC agent requested an updated authorization for the OLH with a detailed explanation stating what repairs, diagnosis, and/or testing was performed during the 10.0 hours of OLH. Unfortunately, after the warranty administrator reviewed the reject and...
Panel and Rust Through Repairs - 08/20/2018
... state in this section to refer to the paint section for paint times, we assume that is what should be done. Just as is the case with panel repairs, beginning with the 2016 model year, labor operations are found in the Body Repair section of the LTG and...
Transportation Damage Notes - 03/26/2018
... or option discrepancies, if found, are not submitted as transportation transactions, rather, they would be submitted as a regular warranty transaction, ZREG. - Refer to the ePOD/Delivery Receipt provided by the Carrier for Carrier address and fax numbers....
Battery Bulletin Updates - 02/20/2018
Download the new Battery Info Help Card In late January and early February 2018, GM released three bulletins related to batteries, including detail on cold battery testing (NEW), OE part numbers, battery maintenance and testing tips, and warranty replacement ...
Global Support - 12/21/2017
... Chat: Click the blue bar titled “Live Chat” to be connected to a representative. You are able to select from the following topics for assistance: Sales, Service, New Vehicle Damage, Order Fulfillment, Workbench/Application Technical Support,...
Policy Repair Guidelines - 01/23/2017
... “good customer,” etc., are not sufficient. To recap, if you deviate from what the calculator or tables show as the customer participation amount, service management must explain why. This is a different explanation from the explanation required...
GM Audit Mail-Out-Review - 02/17/2017
... the user profile that both the role and primary email are accurate. To successfully perform a MOR you must have access to GlobalConnect with an accurate email address, an active Microsoft Office 365 account, and a scanner. The initial audit email is...
Email and Mobile Devices - 01/24/2013
... a browser. Mobile email opening and sharing has increased 300% since 2010 with no sign of slowing down. Four out of ten sent emails are read on a mobile device. Of those that are using their mobile device to open email, the largest group uses an Apple...
The GM Service Policies and Procedures Manual Update - 11/05/2012
... The policy supersedes GM's previous policy of only reimbursing the customer for the amount GM would have paid a GM dealer to perform the repair.Article 8 contains a policy statement introducing the updated dealer empowerment and customer enthusiasm guidelines....
May 2013 Recall Update - 05/14/2013
Special Coverage 09275B: Fuel Odor or Spotting on Ground: The special coverage has been updated to provide coverage of the condition regardless of the vehicle's mileage or age. Certain 2006-2007 Chevrolet Cobalt, 2006 Pontiac G4, 2007 Pontiac G5, and...
Effective Use of Self-Authorization Codes - 08/09/2012
... 19 times for the given month which accounted for 11% of submitted cases. The next column displays what that total dollar amount was, followed by the % of the submitted cost. The next column states the effective count, then the % effective of 95%....
October 2012 Recall Update - 10/08/2012
... H2; 2008-2010 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Express, Silverado, Suburban, Tahoe, GMC Savana, Sierra, Yukon, Yukon XL, Hummer H3; 2009-2010 Chevrolet Colorado, GMC Canyon and Hummer H3T vehicles equipped with a V8...
December 2011 Recall Update - 12/15/2011
... Program 11288 - Right Side Roof-Rail Airbag Routing: Approximately 1,700 Chevrolet Silverado and GMC Sierra vehicles equipped with roof-rail airbags may have a condition in which the right side roof-rail airbags may have been routed improperly. They...
Summary by Reject Reason - 06/07/2010
... agent had for a given month. This information is a tool for service management to understand what rejects are the most common for their dealership so they can develop a plan of action to prevent future rejects. To access the Summary by Reject Reason...
Special Instructions: Recall 15240 - 02/02/2016
... are a normal replacement item when they wear out. This important information must be shared with your service advisors. The context of the notice is as follows:Dear General Motors Customer:Your dealer has performed the following activities on your vehicle:Reprogrammed...
Goodwill - 09/03/2015
... transaction must be submitted with the exact amount of the maintenance. Do not charge GM more than what is customary. Incidental Non-Warranty Expense - use labor operation 0600015 for a variety of reasonable expenses the customer incurred as a result...
Customer Assistance - 04/28/2015
... is resolved, the resolution should be communicated with the CAC Specialist. Even with these documented courses of action, there are still instances where the customer bypasses contacting the dealership and calls the CAC. GM Customer Experience and...
September 2013 Recall Update - 09/04/2013
... An ABS warning light and loss of ABS function may occur on certain 2012-2013 Chevrolet Colorado and TrailBlazer vehicles. Dealers are to apply adhesive to the 3 eyelet ground terminals located on the engine bay. Inspect and clean the EBCM (ABS) module...
April 2014 Recall Update - 04/03/2014
... March 10, 2014, for recall 13454, and on March 14, 2014, for recall 14063. The letter will explain what the recall is about and what the customer should do until their vehicle is repaired. The letter will also inform customers that as parts become available,...
Software Update - 11/18/2013
... update for the EL-50313-20 Midtronics GR8 Battery Diagnostic Station. The update is available for download through the Dealer Equipment Services (DES) website. This update will make the following changes to the operation of the GR8: adds new warranty...
May 2015 Recall Update - 04/28/2015
... Express and GMC Savana vehicles equipped with a 6.6L diesel engine and 2011 Chevrolet Silverado and GMC Sierra 2500/3500 vehicles equipped with a 6.6L diesel engine. The vehicles are covered for a period of 10 years/120,000 miles for the condition.Safety...
February 2015 Recall Update - 01/21/2015
Noncompliance Recall 08157A: IP Storage Bin Door Compliance: The bulletin has been revised to include an update to the parts information section. The recall affects certain 2006-2008 Chevrolet HHR vehicles. Dealers are instructed to inspect the storage...
September 2015 Recall Update - 09/03/2015
... Satisfaction Program 15074: Potential Fuel Line Interference: Approximately 1,000 Chevrolet Colorado and GMC Canyon vehicles equipped with a 2.5L engine and 4 wheel drive were assembled with a fuel line bracket attached to the transfer case that can...
Bulk Parts - 06/30/2015
... GM Dealer Replacement Parts Warranty Quick Reference Chart is available as an attachment for download in the Parts and Accessories Policies and Procedures Manual Article 1.1. The chart is also available in the GlobalConnect Library tab. Select the...
GM Brakes - 05/12/2010
... electronic throttle control to ease off engine power to the accelerator, allowing the brakes to dominate. ...
June 2011 Recall Update - 06/08/2011
... the following models: 2003-2006 Chevrolet Avalanche, Suburban, Tahoe; 2003-2007 Chevrolet Silverado; 2003-2006 GMC Yukon, Yukon XL; 2003-2007 GMC Sierra for 10 years or 150,000 miles. Dealers are to install a new blower motor resistor and resistor module...
Same Day Repairs - 04/12/2013
... has accepted as a percentage; the latter measures all the RIM recommended service lane parts and what percent of those that were ordered via a RIM DRO order type. When RIM terms have been reached, the service agent receives on-invoice discounts for orders...
Global Warranty Management - 12/18/2012
A GWM and IVH shutdown is planned for early January 2013. The shutdown is scheduled as GM will be deploying the Global system in Europe, Korea and Australia. The "go live" date is scheduled for January 14, 2013. GWM will be shut down for a few days preceding...
December 2012 Recall Update - 12/18/2012
... 2010-2011 Cadillac Escalade, Escalade ESV, Escalade EXT; 2010-2011 Chevrolet Avalanche, Silverado, Suburban, Tahoe; 2010-2011 GMC Sierra, Yukon, Yukon XL vehicles that are equipped with Active Fuel Management. The recall program is in effect until November...
Reject of the Month - 03/21/2017
... labor operation, the second clutch plate. The customer’s concern was that the vehicle would not move in any gear. The technician did not find any codes in the system, although, found a significant amount of metal material after removing and opening...
Compliance - 03/21/2017
Are you familiar with, and adhering to, all of the policies and procedures associated with a warranty transaction? You may have just enough of a grasp on the requirements to get by, or maybe you are simply unable to stay abreast of the latest information...
Reducing Comebacks - 11/29/2016
... concern. Technicians cannot correct the customer’s concern if they don’t understand what the customer’s concern actually is. While many dealerships now utilize BDC’s to make service appointments, the people making those appointments...
Field Product Reports (FPR) - 12/21/2016
... product issues through FPR. GM has released a new app titled GM Field Product Reporter that can be downloaded for free on Apple and Android operating devices. The app allows for inclusion of up to 6 photos and up to 30 seconds of video (including audio)....
Associated Accessories - 08/22/2017
... time to perform an Associated Accessory warranty repair or replacement. The 3 C’s must be documented on the job card and include the name of the Associated Accessories Manufacturer, and Associated Accessories service part number or GM part number,...
Limited Lifetime - 06/19/2017
... Remanufactured Rack and Pinion Gears, Sheet Metal, and Ignition Wire Sets, for example. Download the GM Replacement Parts Warranty Coverage Help Card...
... 19 times for the given month which accounted for 11% of submitted cases. The next column displays what that total dollar amount was, followed by the % of the submitted cost. The next column states the effective count, then the % effective of 95%....
October 2012 Recall Update - 10/08/2012
... H2; 2008-2010 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Express, Silverado, Suburban, Tahoe, GMC Savana, Sierra, Yukon, Yukon XL, Hummer H3; 2009-2010 Chevrolet Colorado, GMC Canyon and Hummer H3T vehicles equipped with a V8...
December 2011 Recall Update - 12/15/2011
... Program 11288 - Right Side Roof-Rail Airbag Routing: Approximately 1,700 Chevrolet Silverado and GMC Sierra vehicles equipped with roof-rail airbags may have a condition in which the right side roof-rail airbags may have been routed improperly. They...
Summary by Reject Reason - 06/07/2010
... agent had for a given month. This information is a tool for service management to understand what rejects are the most common for their dealership so they can develop a plan of action to prevent future rejects. To access the Summary by Reject Reason...
Special Instructions: Recall 15240 - 02/02/2016
... are a normal replacement item when they wear out. This important information must be shared with your service advisors. The context of the notice is as follows:Dear General Motors Customer:Your dealer has performed the following activities on your vehicle:Reprogrammed...
Goodwill - 09/03/2015
... transaction must be submitted with the exact amount of the maintenance. Do not charge GM more than what is customary. Incidental Non-Warranty Expense - use labor operation 0600015 for a variety of reasonable expenses the customer incurred as a result...
Customer Assistance - 04/28/2015
... is resolved, the resolution should be communicated with the CAC Specialist. Even with these documented courses of action, there are still instances where the customer bypasses contacting the dealership and calls the CAC. GM Customer Experience and...
September 2013 Recall Update - 09/04/2013
... An ABS warning light and loss of ABS function may occur on certain 2012-2013 Chevrolet Colorado and TrailBlazer vehicles. Dealers are to apply adhesive to the 3 eyelet ground terminals located on the engine bay. Inspect and clean the EBCM (ABS) module...
April 2014 Recall Update - 04/03/2014
... March 10, 2014, for recall 13454, and on March 14, 2014, for recall 14063. The letter will explain what the recall is about and what the customer should do until their vehicle is repaired. The letter will also inform customers that as parts become available,...
Software Update - 11/18/2013
... update for the EL-50313-20 Midtronics GR8 Battery Diagnostic Station. The update is available for download through the Dealer Equipment Services (DES) website. This update will make the following changes to the operation of the GR8: adds new warranty...
May 2015 Recall Update - 04/28/2015
... Express and GMC Savana vehicles equipped with a 6.6L diesel engine and 2011 Chevrolet Silverado and GMC Sierra 2500/3500 vehicles equipped with a 6.6L diesel engine. The vehicles are covered for a period of 10 years/120,000 miles for the condition.Safety...
February 2015 Recall Update - 01/21/2015
Noncompliance Recall 08157A: IP Storage Bin Door Compliance: The bulletin has been revised to include an update to the parts information section. The recall affects certain 2006-2008 Chevrolet HHR vehicles. Dealers are instructed to inspect the storage...
September 2015 Recall Update - 09/03/2015
... Satisfaction Program 15074: Potential Fuel Line Interference: Approximately 1,000 Chevrolet Colorado and GMC Canyon vehicles equipped with a 2.5L engine and 4 wheel drive were assembled with a fuel line bracket attached to the transfer case that can...
Bulk Parts - 06/30/2015
... GM Dealer Replacement Parts Warranty Quick Reference Chart is available as an attachment for download in the Parts and Accessories Policies and Procedures Manual Article 1.1. The chart is also available in the GlobalConnect Library tab. Select the...
GM Brakes - 05/12/2010
... electronic throttle control to ease off engine power to the accelerator, allowing the brakes to dominate. ...
June 2011 Recall Update - 06/08/2011
... the following models: 2003-2006 Chevrolet Avalanche, Suburban, Tahoe; 2003-2007 Chevrolet Silverado; 2003-2006 GMC Yukon, Yukon XL; 2003-2007 GMC Sierra for 10 years or 150,000 miles. Dealers are to install a new blower motor resistor and resistor module...
Same Day Repairs - 04/12/2013
... has accepted as a percentage; the latter measures all the RIM recommended service lane parts and what percent of those that were ordered via a RIM DRO order type. When RIM terms have been reached, the service agent receives on-invoice discounts for orders...
Global Warranty Management - 12/18/2012
A GWM and IVH shutdown is planned for early January 2013. The shutdown is scheduled as GM will be deploying the Global system in Europe, Korea and Australia. The "go live" date is scheduled for January 14, 2013. GWM will be shut down for a few days preceding...
December 2012 Recall Update - 12/18/2012
... 2010-2011 Cadillac Escalade, Escalade ESV, Escalade EXT; 2010-2011 Chevrolet Avalanche, Silverado, Suburban, Tahoe; 2010-2011 GMC Sierra, Yukon, Yukon XL vehicles that are equipped with Active Fuel Management. The recall program is in effect until November...
Reject of the Month - 03/21/2017
... labor operation, the second clutch plate. The customer’s concern was that the vehicle would not move in any gear. The technician did not find any codes in the system, although, found a significant amount of metal material after removing and opening...
Compliance - 03/21/2017
Are you familiar with, and adhering to, all of the policies and procedures associated with a warranty transaction? You may have just enough of a grasp on the requirements to get by, or maybe you are simply unable to stay abreast of the latest information...
Reducing Comebacks - 11/29/2016
... concern. Technicians cannot correct the customer’s concern if they don’t understand what the customer’s concern actually is. While many dealerships now utilize BDC’s to make service appointments, the people making those appointments...
Field Product Reports (FPR) - 12/21/2016
... product issues through FPR. GM has released a new app titled GM Field Product Reporter that can be downloaded for free on Apple and Android operating devices. The app allows for inclusion of up to 6 photos and up to 30 seconds of video (including audio)....
Associated Accessories - 08/22/2017
... time to perform an Associated Accessory warranty repair or replacement. The 3 C’s must be documented on the job card and include the name of the Associated Accessories Manufacturer, and Associated Accessories service part number or GM part number,...
Limited Lifetime - 06/19/2017
... Remanufactured Rack and Pinion Gears, Sheet Metal, and Ignition Wire Sets, for example. Download the GM Replacement Parts Warranty Coverage Help Card...
Reject of the Month - 06/19/2017
... noise under a hood of the van diagnosed and resolved. The van has just over 149,000 miles on the odometer. Just one month and 1,000 miles prior, the vehicle was at the dealership for the installation of a remanufactured engine on a customer pay invoice. The...
Getting to Know the New PET - 05/22/2017
... for many months, and is now active with all users. The following are a few quick tips to help you get better acquainted with the new tool: PET takes all customer interactions with GM into consideration, therefore there should not be a need to offer...
Part Return Process - 04/17/2017
... a vehicle repair the quantity used and the Special Tool number used for the repair line must be documented on the job card. The total cost of the consumable part plus mark-up is entered in the Net/Miscellaneous item field. Enter the tool number used...
Customer Enthusiasm is not a Policy Repair - 02/20/2018
... but the repair is not the result of a covered defect in materials or workmanship. This expense would normally be the customer’s responsibility but the dealer is requesting GM to assist in the repair cost to ensure customer loyalty. The transaction...
Reject of the Month - 03/26/2018
... determine the best course of action. The Major Damage Liaison advised the dealer that the vehicle would be re-purchased, but must be repaired first. The dealer sublet the vehicle to an independent body shop for repair/removal of the overspray. The...
Associated Accessories - 05/22/2018
... a ZREG transaction. The complaint, cause, and correction of the Associated Accessory must be documented on the job card. If instructed to replace the complete assembly by the Associated Accessories Manufacturer, include the manufacturer name, the service...
Pre-Approval Goodwill Request Changes - 07/23/2018
... Request. The change in title is due to the fact that the pre-approval form will now go to either your DMA, the Warranty Support Center, or the Region. There is no change in the way dealers fill out and submit the form, only who it goes to. WSC...
Did You Know? - 07/30/2019
... Policies and Procedures, bulletins, and Global Communications, it can be difficult to keep up with what’s changed, what’s new, and/or what’s been eliminated. Or, for those of you that are new to the profession, and still learning, there’s...
Reject of the Month - Error code 850, 851, 852 - 06/26/2019
... the job card are correct (the job card number that is entered by the technician in SPS must match what is entered in GWM), select and submit the appropriate labor operation based on whether the module was reprogrammed or if it was at the current software...
Reject of the Month - Warning 122 - 04/22/2019
... adjustments, descriptive locations, and indicators associated with the repair. Vague or incomplete documentation, either by the advisor or technician, are not an acceptable means of supporting the repair(s) performed. ...
Policy, Goodwill, Customer Enthusiasm, & Warranty - 04/22/2019
... materials or workmanship. Goodwill Transaction: When a situation arises where service management would like to offer the customer a token of apology or a maintenance service due to an inconvenience. Policy Transaction: When a vehicle is outside the time...
High Frequency Labor Operations - 11/29/2018
One of the four categories that determines your dealership’s Analyst Ranking is Labor Operation Frequency and Cost. The other three are: Excess to Geographic Group, Repeat Repairs, and Pyramid Repairs. If a dealership exceeds usage and/or cost in...
Reject of the Month - Error code 073, 021, 072 - 10/24/2018
... brought into the service department after the vehicle died while being driven down the road and would not start. After significant diagnosis and reaching out to TAC for assistance, the technician found a misaligned driveline support causing damage to...
Customer Reimbursement - 09/22/2020
... should be considered for reimbursement. If the amount being reimbursed exceeds the amount GM would have paid an authorized GM dealership to complete the repair, the transaction will require wholesale authorization. ...
Goodwill Tools to Increase Customer Satisfaction - 08/25/2020
... the balance from the $100 cannot be used on a future service and GM is not to be charged more than what is customary. 0600015 – This labor operation is titled “Incidental Non-Warranty Expense” and the description for its use is...
Battery Notes - 11/25/2020
... or Bad Battery test result and Warranty Code must be attached to the transaction. Supporting documentation indicating that the battery was maintained while in dealer inventory will also be required on vehicles with less than 250 miles. Discharged...
Temporary Use of Non-GM Battery - 12/29/2020
... to the customer. Provide the customer with a copy of the third-party warranty. As a best practice document the terms on the job card. Pre-approval is not required during this temporary period of exception. Enter the non-OEM battery in the parts field...
Reject of the Month - December 2020 - 11/25/2020
Remember when GM announced (around 2016) that dealers would receive debits for transactions processed with invalid battery test codes and transactions showing that proper battery service procedures were not followed? At that time GM coached and...
Disclosure for Non-GM Parts & Accessories - 04/29/2020
... orders, it is not compliant to have them sign their approval before you have explained to them what non-GM part or accessory you will be installing. The details and facts of the non-GM part must be explained to them prior to getting their signature ...
June 2020 Recall Update - 05/28/2020
... revised to update the warranty information table. The recall affects certain 2019 Chevrolet Silverado 1500 (New Model) and 2019 GMC Sierra 1500 (New Model) vehicles. Safety Recall N192285350 Loss of Power Steering Assist: There are approximately...
Damage that is not Considered Transportation Damage - 07/30/2020
... damage. Conditions that are of a warranty nature can be noted in the remarks section but do not require 5-digit damage codes. Digital photographs are suggested to verify and support a claim. Examples of damage that are NOT considered transportation...
Warranty Blocks and Branded Titles - 01/28/2020
... Since the transaction type ZREG is typically one of the blocked transaction types, the transaction would have to be GM authorized for payment. Emission Control Systems Warranty - Federal or California Emissions Warranty must be honored as long as the...
More on Other Labor Hours - 04/29/2020
... management approval. Diagnosis (e.g. water leak testing) is one of the situations that would justify OLH as your first clock time. Also, OLH may be the first time punch in cases where the initial repair attempt did not correct the concern. Technicians...
Looking Up Labor Operations - 02/27/2020
... you wouldn’t be using the converter labor operation, you would need to refer to it to see what it pays so that you could claim the proper OLH time. In this situation the technician would not have to have a separate clock time for OLH because the...
Determining Powertrain Coverage & Labor Ops - 12/02/2019
... (year, make, model) or enter/copy and paste in the VIN and select Next. Under the Labor Time Guide you can choose either the franchise GLC or the GM Warranty Job Aid. With the first choice you can find the labor operation using a keyword or simply go...
... noise under a hood of the van diagnosed and resolved. The van has just over 149,000 miles on the odometer. Just one month and 1,000 miles prior, the vehicle was at the dealership for the installation of a remanufactured engine on a customer pay invoice. The...
Getting to Know the New PET - 05/22/2017
... for many months, and is now active with all users. The following are a few quick tips to help you get better acquainted with the new tool: PET takes all customer interactions with GM into consideration, therefore there should not be a need to offer...
Part Return Process - 04/17/2017
... a vehicle repair the quantity used and the Special Tool number used for the repair line must be documented on the job card. The total cost of the consumable part plus mark-up is entered in the Net/Miscellaneous item field. Enter the tool number used...
Customer Enthusiasm is not a Policy Repair - 02/20/2018
... but the repair is not the result of a covered defect in materials or workmanship. This expense would normally be the customer’s responsibility but the dealer is requesting GM to assist in the repair cost to ensure customer loyalty. The transaction...
Reject of the Month - 03/26/2018
... determine the best course of action. The Major Damage Liaison advised the dealer that the vehicle would be re-purchased, but must be repaired first. The dealer sublet the vehicle to an independent body shop for repair/removal of the overspray. The...
Associated Accessories - 05/22/2018
... a ZREG transaction. The complaint, cause, and correction of the Associated Accessory must be documented on the job card. If instructed to replace the complete assembly by the Associated Accessories Manufacturer, include the manufacturer name, the service...
Pre-Approval Goodwill Request Changes - 07/23/2018
... Request. The change in title is due to the fact that the pre-approval form will now go to either your DMA, the Warranty Support Center, or the Region. There is no change in the way dealers fill out and submit the form, only who it goes to. WSC...
Did You Know? - 07/30/2019
... Policies and Procedures, bulletins, and Global Communications, it can be difficult to keep up with what’s changed, what’s new, and/or what’s been eliminated. Or, for those of you that are new to the profession, and still learning, there’s...
Reject of the Month - Error code 850, 851, 852 - 06/26/2019
... the job card are correct (the job card number that is entered by the technician in SPS must match what is entered in GWM), select and submit the appropriate labor operation based on whether the module was reprogrammed or if it was at the current software...
Reject of the Month - Warning 122 - 04/22/2019
... adjustments, descriptive locations, and indicators associated with the repair. Vague or incomplete documentation, either by the advisor or technician, are not an acceptable means of supporting the repair(s) performed. ...
Policy, Goodwill, Customer Enthusiasm, & Warranty - 04/22/2019
... materials or workmanship. Goodwill Transaction: When a situation arises where service management would like to offer the customer a token of apology or a maintenance service due to an inconvenience. Policy Transaction: When a vehicle is outside the time...
High Frequency Labor Operations - 11/29/2018
One of the four categories that determines your dealership’s Analyst Ranking is Labor Operation Frequency and Cost. The other three are: Excess to Geographic Group, Repeat Repairs, and Pyramid Repairs. If a dealership exceeds usage and/or cost in...
Reject of the Month - Error code 073, 021, 072 - 10/24/2018
... brought into the service department after the vehicle died while being driven down the road and would not start. After significant diagnosis and reaching out to TAC for assistance, the technician found a misaligned driveline support causing damage to...
Customer Reimbursement - 09/22/2020
... should be considered for reimbursement. If the amount being reimbursed exceeds the amount GM would have paid an authorized GM dealership to complete the repair, the transaction will require wholesale authorization. ...
Goodwill Tools to Increase Customer Satisfaction - 08/25/2020
... the balance from the $100 cannot be used on a future service and GM is not to be charged more than what is customary. 0600015 – This labor operation is titled “Incidental Non-Warranty Expense” and the description for its use is...
Battery Notes - 11/25/2020
... or Bad Battery test result and Warranty Code must be attached to the transaction. Supporting documentation indicating that the battery was maintained while in dealer inventory will also be required on vehicles with less than 250 miles. Discharged...
Temporary Use of Non-GM Battery - 12/29/2020
... to the customer. Provide the customer with a copy of the third-party warranty. As a best practice document the terms on the job card. Pre-approval is not required during this temporary period of exception. Enter the non-OEM battery in the parts field...
Reject of the Month - December 2020 - 11/25/2020
Remember when GM announced (around 2016) that dealers would receive debits for transactions processed with invalid battery test codes and transactions showing that proper battery service procedures were not followed? At that time GM coached and...
Disclosure for Non-GM Parts & Accessories - 04/29/2020
... orders, it is not compliant to have them sign their approval before you have explained to them what non-GM part or accessory you will be installing. The details and facts of the non-GM part must be explained to them prior to getting their signature ...
June 2020 Recall Update - 05/28/2020
... revised to update the warranty information table. The recall affects certain 2019 Chevrolet Silverado 1500 (New Model) and 2019 GMC Sierra 1500 (New Model) vehicles. Safety Recall N192285350 Loss of Power Steering Assist: There are approximately...
Damage that is not Considered Transportation Damage - 07/30/2020
... damage. Conditions that are of a warranty nature can be noted in the remarks section but do not require 5-digit damage codes. Digital photographs are suggested to verify and support a claim. Examples of damage that are NOT considered transportation...
Warranty Blocks and Branded Titles - 01/28/2020
... Since the transaction type ZREG is typically one of the blocked transaction types, the transaction would have to be GM authorized for payment. Emission Control Systems Warranty - Federal or California Emissions Warranty must be honored as long as the...
More on Other Labor Hours - 04/29/2020
... management approval. Diagnosis (e.g. water leak testing) is one of the situations that would justify OLH as your first clock time. Also, OLH may be the first time punch in cases where the initial repair attempt did not correct the concern. Technicians...
Looking Up Labor Operations - 02/27/2020
... you wouldn’t be using the converter labor operation, you would need to refer to it to see what it pays so that you could claim the proper OLH time. In this situation the technician would not have to have a separate clock time for OLH because the...
Determining Powertrain Coverage & Labor Ops - 12/02/2019
... (year, make, model) or enter/copy and paste in the VIN and select Next. Under the Labor Time Guide you can choose either the franchise GLC or the GM Warranty Job Aid. With the first choice you can find the labor operation using a keyword or simply go...
Pre-Repair Authorization - 10/23/2019
... mirror assemblies, and all interior seat cushion covers. Since then, steering wheels and interior door trim replacements have been added to the list. The component replacements all require prior approval through the Certified Service Mobile Toolbox (CSMT)...
Error Codes - 09/24/2019
... the DBC for assistance. Confirm that the SPS Warranty Claim Code on the transaction matches what the technician documented on the job card. Errors occur when the letter O is entered instead of a zero or the letter S instead of a five. If the code...
New Vehicle Inspections - 04/29/2021
All new vehicles delivered to your dealership during working hours must be inspected by a trained dealership person for damage and/or missing items. If damage is found or there is an item missing, the situation must be documented on the delivery receipt....
Reject of the Month - February 2021 - 01/27/2021
... part incompatibility errors, and the comments by the reviewer indicating that better supporting documentation is necessary for the additional parts, supporting the consequential damage. At time of print, the claim remains in reject status as the...
Battery Maintenance - Policy Update - 01/27/2021
... Station (DCBS) to sufficiently charge the battery. There is no PDI charge or supporting documentation requirement as the SOC history will be maintained by GM for each vehicle. It is important to note that GM will consider the build date,...
PDI Accessories - 06/29/2021
... press and hold the control key and press the F key – a search window will appear allowing you to enter a search term (e.g. install) for faster discovery. For example, a 2021 Chevrolet Camaro VIN has Option Codes RZB, VAV, and 5WF indicated as Dealer...
Dealer Information Technologies (DIT) - 06/29/2021
... 6th generation and above (Better and Best classification recommend 8th or 9th Gen & above), Windows 10 professional, 64 bit, and Java Run Time Environment 32 bit. The recommended software for web browsing is Internet Explorer,...
Policy Evaluation Tool - 08/30/2021
... customer participation. Now that the repairs are complete and the job card has been booked, what information must be included with the job card and/or attached to the warranty transaction in this case? The print version of the PET must be attached...
Recalls - 10/26/2021
... administrative allowance may be claimed for the return of the used high voltage battery assembly (document preparation and packaging). Add the amount in the Administrative Allowance Net Item field when submitting the transaction. The replacement...
R-1234yf and Missed Revenue - 08/22/2022
... the repair. For example, an engine on a 2021 GMC Sierra required replacement. The technician documented evacuate and recharge a/c system, R1234yf in the correction statement on the job card. A copy of the charge result slip for the appropriate...
Reject of the Month - August 2022 - 07/27/2022
... excessive OLH. The claim was rejected after review with the following comments: Please review: 1) You are requesting 9 days of rental on a 1.5 hr repair with no reference to cause for delay. 2) Job card open date is 4/6 and close date is 4/8, which does...
Updates to the Service Policies & Procedures Manual - 07/27/2022
... designed to provide buyers with an exceptional experience, regardless of what brand or type of used vehicle they’re looking for. Every CarBravo vehicle comes with a limited warranty, including benefits, support, and service throughout the customer’s...
Certified Pre-Owned - 06/20/2022
... will make the vehicle ineligible for the CPO Program. Each guide also provides detail on what is excluded from CPO warranty coverage; e.g. scheduled vehicle maintenance, wear items, damage from road hazards, accidents, misuse or alterations to...
Warranty Parts Expediting - 05/25/2022
... another local GM dealership, GM will reimburse the difference between the dealer net price and what the dealership the part was purchased from charged for the part, up to the trade price. If no trade price is listed, reimbursement cannot exceed $100,...
Air Conditioning Guidelines - 05/25/2022
... Data printout from the GE-50300 Recovery/Recycle/Recharge Machine to the job card. The data documents the vehicle’s VIN, humidity, temperature, high and low side pressures, recovered and charged amounts, gas analyzer results, and vacuum time. Enter...
New Rental Policy Guidelines - 05/25/2022
... be the one who reaches out to the local 3rd party rental agencies to explore options and explain your customer’s situation. They also point out that advance notification with a 3rd party rental agency greatly increases availability. Until...
Disclosure Requirements - 04/26/2022
... repairs. When it comes to customer pay repairs, dealerships can install non-GM parts if that is what the customer wants, but it is a requirement that it is fully disclosed to the customer that the part is not a GM or GM approved part. This disclosure...
Customer Enthusiasm Guidelines - 01/27/2022
... where the product issue is NOT the result of a defect in material or workmanship. This expense would normally be customer responsibility and in this unique instance, the dealer is requesting GM assist in the repair cost to ensure customer loyalty. The...
What can you learn from a warranty transaction? - 01/04/2022
... the reason for the reject. For instance, a submitted claim has an error for excessive parts. What information can be derived from the error detail? The labor operation may be inaccurate based on the selected failed part and/or the part selected as the...
Merry Christmas from jlwarranty - 12/01/2021
... to find the following exciting program features: Warranty News Online: Read articles online before you receive the newsletter in the mail. Flag articles for quick reference, or access the archives for ones you might have missed. You can also email articles...
April 2022 Recall Update - 03/28/2022
... recall population. Customer Satisfaction Recall N212355910 Turn Signals Remain On After Passive Door Locking: Approximately 6,300 vehicles are included in the recall that is in effect until March 31, 2024. Certain 2022 Chevrolet Silverado and GMC Sierra...
Battery Reminders - 03/28/2022
... batteries, LEAKS is only valid if the battery case is damaged and the cause of the damage must be documented in the Cause field of the transaction. Transactions that show any of the above errors will be subject to debit. If a debited transaction...
Rental Past 10 Days - 07/25/2023
... it is a non-GM vehicle or a GM vehicle that exceeds the published reimbursement rate, you need to get approval from your DVM for the higher daily rental amount. This is accomplished by sending your DVM an email stating the daily rental rate the rental...
Reject of the Month - October 2023 - 09/25/2023
... are more than one Warranty Claim Codes generated for the programming event, the technician must document all WCCs in the Correction field of the job card. The final code provided by SPS2 should be entered in the WCC field of the transaction in GWM. At...
Add On Repair Report - 09/25/2023
... the spreadsheet any unnecessary columns may be eliminated, or the data may be re-organized to fit your needs (e.g. only display the job card number, VIN, and add on repair indicator). Once the job cards with an add on repair have been identified,...
... mirror assemblies, and all interior seat cushion covers. Since then, steering wheels and interior door trim replacements have been added to the list. The component replacements all require prior approval through the Certified Service Mobile Toolbox (CSMT)...
Error Codes - 09/24/2019
... the DBC for assistance. Confirm that the SPS Warranty Claim Code on the transaction matches what the technician documented on the job card. Errors occur when the letter O is entered instead of a zero or the letter S instead of a five. If the code...
New Vehicle Inspections - 04/29/2021
All new vehicles delivered to your dealership during working hours must be inspected by a trained dealership person for damage and/or missing items. If damage is found or there is an item missing, the situation must be documented on the delivery receipt....
Reject of the Month - February 2021 - 01/27/2021
... part incompatibility errors, and the comments by the reviewer indicating that better supporting documentation is necessary for the additional parts, supporting the consequential damage. At time of print, the claim remains in reject status as the...
Battery Maintenance - Policy Update - 01/27/2021
... Station (DCBS) to sufficiently charge the battery. There is no PDI charge or supporting documentation requirement as the SOC history will be maintained by GM for each vehicle. It is important to note that GM will consider the build date,...
PDI Accessories - 06/29/2021
... press and hold the control key and press the F key – a search window will appear allowing you to enter a search term (e.g. install) for faster discovery. For example, a 2021 Chevrolet Camaro VIN has Option Codes RZB, VAV, and 5WF indicated as Dealer...
Dealer Information Technologies (DIT) - 06/29/2021
... 6th generation and above (Better and Best classification recommend 8th or 9th Gen & above), Windows 10 professional, 64 bit, and Java Run Time Environment 32 bit. The recommended software for web browsing is Internet Explorer,...
Policy Evaluation Tool - 08/30/2021
... customer participation. Now that the repairs are complete and the job card has been booked, what information must be included with the job card and/or attached to the warranty transaction in this case? The print version of the PET must be attached...
Recalls - 10/26/2021
... administrative allowance may be claimed for the return of the used high voltage battery assembly (document preparation and packaging). Add the amount in the Administrative Allowance Net Item field when submitting the transaction. The replacement...
R-1234yf and Missed Revenue - 08/22/2022
... the repair. For example, an engine on a 2021 GMC Sierra required replacement. The technician documented evacuate and recharge a/c system, R1234yf in the correction statement on the job card. A copy of the charge result slip for the appropriate...
Reject of the Month - August 2022 - 07/27/2022
... excessive OLH. The claim was rejected after review with the following comments: Please review: 1) You are requesting 9 days of rental on a 1.5 hr repair with no reference to cause for delay. 2) Job card open date is 4/6 and close date is 4/8, which does...
Updates to the Service Policies & Procedures Manual - 07/27/2022
... designed to provide buyers with an exceptional experience, regardless of what brand or type of used vehicle they’re looking for. Every CarBravo vehicle comes with a limited warranty, including benefits, support, and service throughout the customer’s...
Certified Pre-Owned - 06/20/2022
... will make the vehicle ineligible for the CPO Program. Each guide also provides detail on what is excluded from CPO warranty coverage; e.g. scheduled vehicle maintenance, wear items, damage from road hazards, accidents, misuse or alterations to...
Warranty Parts Expediting - 05/25/2022
... another local GM dealership, GM will reimburse the difference between the dealer net price and what the dealership the part was purchased from charged for the part, up to the trade price. If no trade price is listed, reimbursement cannot exceed $100,...
Air Conditioning Guidelines - 05/25/2022
... Data printout from the GE-50300 Recovery/Recycle/Recharge Machine to the job card. The data documents the vehicle’s VIN, humidity, temperature, high and low side pressures, recovered and charged amounts, gas analyzer results, and vacuum time. Enter...
New Rental Policy Guidelines - 05/25/2022
... be the one who reaches out to the local 3rd party rental agencies to explore options and explain your customer’s situation. They also point out that advance notification with a 3rd party rental agency greatly increases availability. Until...
Disclosure Requirements - 04/26/2022
... repairs. When it comes to customer pay repairs, dealerships can install non-GM parts if that is what the customer wants, but it is a requirement that it is fully disclosed to the customer that the part is not a GM or GM approved part. This disclosure...
Customer Enthusiasm Guidelines - 01/27/2022
... where the product issue is NOT the result of a defect in material or workmanship. This expense would normally be customer responsibility and in this unique instance, the dealer is requesting GM assist in the repair cost to ensure customer loyalty. The...
What can you learn from a warranty transaction? - 01/04/2022
... the reason for the reject. For instance, a submitted claim has an error for excessive parts. What information can be derived from the error detail? The labor operation may be inaccurate based on the selected failed part and/or the part selected as the...
Merry Christmas from jlwarranty - 12/01/2021
... to find the following exciting program features: Warranty News Online: Read articles online before you receive the newsletter in the mail. Flag articles for quick reference, or access the archives for ones you might have missed. You can also email articles...
April 2022 Recall Update - 03/28/2022
... recall population. Customer Satisfaction Recall N212355910 Turn Signals Remain On After Passive Door Locking: Approximately 6,300 vehicles are included in the recall that is in effect until March 31, 2024. Certain 2022 Chevrolet Silverado and GMC Sierra...
Battery Reminders - 03/28/2022
... batteries, LEAKS is only valid if the battery case is damaged and the cause of the damage must be documented in the Cause field of the transaction. Transactions that show any of the above errors will be subject to debit. If a debited transaction...
Rental Past 10 Days - 07/25/2023
... it is a non-GM vehicle or a GM vehicle that exceeds the published reimbursement rate, you need to get approval from your DVM for the higher daily rental amount. This is accomplished by sending your DVM an email stating the daily rental rate the rental...
Reject of the Month - October 2023 - 09/25/2023
... are more than one Warranty Claim Codes generated for the programming event, the technician must document all WCCs in the Correction field of the job card. The final code provided by SPS2 should be entered in the WCC field of the transaction in GWM. At...
Add On Repair Report - 09/25/2023
... the spreadsheet any unnecessary columns may be eliminated, or the data may be re-organized to fit your needs (e.g. only display the job card number, VIN, and add on repair indicator). Once the job cards with an add on repair have been identified,...
Incompatible Parts Rejects - 10/25/2023
... part failure causes damage to other parts. Labor operations are programmed to pay parts that would be expected to be replaced based on the labor operation title. When GM authorized for payment, be specific in the comment section as to why that part was...
GlobalConnect Recovery - 01/29/2024
... that may be used in the event the GlobalConnect Homepage can not be reached. The link will take you directly to the Sales and Aftersales GlobalConnect applications. http://www.gmglobalconnect.com/sites/GlobalConnect/gc-static/#/country/us Be sure...
Warranty Repairs with Limited Coverage Based on Time or Mileage - 01/29/2024
... that point. If you encounter a situation where the brake pads are truly defective, the transaction would have to be GM Authorized for payment consideration. Windshields are only covered up to 12 months, regardless of mileage. Windshield or glass cracks,...
CSMT App Enhanced - 08/22/2022
... Service Mobile Toolbox (CSMT) app is available for download. The app will automatically update if your device is set to “automatic updates,” if not, the update may be performed manually in the App Store (Apple) or Google Play Store (Android). The...
Reject of the Month - September 2022 - 08/22/2022
... tested the battery with the GR8 and found the battery to have failed. The failure code was documented on the hard copy and the GR8 test printout was attached to the claim. The battery was replaced to correct the condition. The ZPTI transaction was submitted...
Dealer Empowerment - 04/25/2023
... of a Goodwill tool, review the guidelines as there are several situations where a goodwill tool would not be appropriate. While not updated, there are guidelines for Policy repairs. Policy repairs require the use of the Policy Evaluation...
Forum - 11/05/2024
Huh?! I still don't get it. Is this just stating that Courtesy Transportation is covered under BtoB but Roadside Assistance might not be? I'm still reading what you wrote as one is saying it is covered and one is saying it's not.
Forum - 10/21/2024
... ok with it first. Don't want to be debited back for something that simple. Thank you for your input. ...
Forum - 10/14/2024
Did you git it submitted? I just got one and don't know where to start.
Forum - 10/15/2024
Might be a little late but you can do it on the same job card, you just have to submit your WCAP FIRST, if you don't you can still get it paid but you have to Hroute with an explanation. It won't self auth after the recall is paid.
Maintenance items - 09/16/2024
I am doing some research on a belt issue and I find that P&P does not agree with the last articles I have seen on maintenance items. Mainly I am looking for belt coverage which I know I have read in the past was eliminated as a maintenance item for...
What Would You Do? - 08/24 - 07/30/2024
... but was within Powertrain warranty on the original job card, from May, when parts were ordered.What documentation is necessary with the transaction submission to support the repair?...
Forum - 08/15/2024
Hi FranB63 - Please check out the OLH Documentation Examples Quick Reference Help Card within the "Resources" tab of the Member's Area or watch the Service Management Approvals & Authorizations or the Authorizations and Attachments training...
Forum - 07/17/2024
"If it ain't broke, don't fix it" is still GM's policy. An aux battery will need its own line, operation, and test slip. There is no policy that says if one goes bad replace them both.
Letter of Notification - 05/30/2024
... in the Transportation, Vehicle Storage, and PDI Policies and Procedures Manual, page 15. When you have a signed delivery receipt, the only time you will need to fill out a LON is if you find concealed damage. Situations where the LON are used include: The...
Cadillac U-Courtesy Transportation Program - 04/23/2024
... be 2019MY or newer Cadillac, Chevrolet, Buick or GMC vehicles with less than 60,000 miles on the odometer. The odometer cannot exceed 75,000 miles while in the program. A complete CPO 172-point inspection is required. To further supplement dealerships...
Top 5 Deviations - 05/30/2024
... explanation. 2.) Add on not pre-approved by service management. 3.) Improper documentation for OLH, ST not pre-approved by service management. 4.) JC required information is missing or incorrect. Overlapping technician punch times. 5.)...
Reject of the Month - March 2024 - 02/26/2024
... the accessory bag missing from the interior of the vehicle. The dealership opened a job card with documentation supporting the missing components and the appropriate parts charged out on the repair line. The warranty administrator assigned a labor operation...
Reject of the Month - September 2024 - 08/28/2024
... Type. The almost $9,000 transaction for an engine replacement on a 2024 Chevrolet Silverado with 38 miles on the odometer was accepted after GM review. The warranty administrator attached a copy of the job card detailing the 3 C’s, the parts...
Added Operations - 09/26/2024
Once an added concern has been inspected, verified, and determined to be necessary, service management must document their authorization (date, time, signature/initials, and explanation) on the job card prior to work performed. The explanation must clearly...
Vehicle Wide Programming - 08/28/2024
... bulletin involves certain 2023-24 Cadillac Lyriq, 2024 Cadillac XT4, Chevrolet Blazer EV, Silverado EV, GMC Hummer EV SUV, Sierra EV, 2023 Chevrolet Colorado, GMC Canyon and 2022-24 GMC Hummer EV Pickup. The latest bulletin update includes both Field...
Parts Expediting - 08/28/2024
It is unreasonable to expect that your parts department will always have the part your technician needs to repair your customer’s vehicle. And because it is important to GM that your customer’s warranty concerns are corrected the same day...
Forum - 05/21/2024
... repair then I put that under OLH. For example on some of the lifters they list the time as ST. I would put any basic diagnosis and the repair time under ST. If there was collateral damage or any additional extenuating issue/diag I would put that under...
Forum - 06/13/2024
I would reach out to your eAdvisor support tech. We have had them somehow become disconnected from the wifi, as well as act like it was done but it had not communicated anything (with wifi NOT being the culprit that time).
EXTEQ BATTERY PRINTER ISSUES - 05/29/2024
IF YOU HAVE TROUBLES WITH GETTING YOUR EXTEQ BATTERY MACHINE TO PRINT YOU ARE NOT ALONE. THERE IS APPARENTLY A CONCERN WITH THE INFRARED CONNECTION BETWEEN THE PRINTER AND THE BASE UNIT THAT GM HAS YET TO PROVIDE A SOLUTION TO. A WORK AROUND...
... part failure causes damage to other parts. Labor operations are programmed to pay parts that would be expected to be replaced based on the labor operation title. When GM authorized for payment, be specific in the comment section as to why that part was...
GlobalConnect Recovery - 01/29/2024
... that may be used in the event the GlobalConnect Homepage can not be reached. The link will take you directly to the Sales and Aftersales GlobalConnect applications. http://www.gmglobalconnect.com/sites/GlobalConnect/gc-static/#/country/us Be sure...
Warranty Repairs with Limited Coverage Based on Time or Mileage - 01/29/2024
... that point. If you encounter a situation where the brake pads are truly defective, the transaction would have to be GM Authorized for payment consideration. Windshields are only covered up to 12 months, regardless of mileage. Windshield or glass cracks,...
CSMT App Enhanced - 08/22/2022
... Service Mobile Toolbox (CSMT) app is available for download. The app will automatically update if your device is set to “automatic updates,” if not, the update may be performed manually in the App Store (Apple) or Google Play Store (Android). The...
Reject of the Month - September 2022 - 08/22/2022
... tested the battery with the GR8 and found the battery to have failed. The failure code was documented on the hard copy and the GR8 test printout was attached to the claim. The battery was replaced to correct the condition. The ZPTI transaction was submitted...
Dealer Empowerment - 04/25/2023
... of a Goodwill tool, review the guidelines as there are several situations where a goodwill tool would not be appropriate. While not updated, there are guidelines for Policy repairs. Policy repairs require the use of the Policy Evaluation...
Forum - 11/05/2024
Huh?! I still don't get it. Is this just stating that Courtesy Transportation is covered under BtoB but Roadside Assistance might not be? I'm still reading what you wrote as one is saying it is covered and one is saying it's not.
Forum - 10/21/2024
... ok with it first. Don't want to be debited back for something that simple. Thank you for your input. ...
Forum - 10/14/2024
Did you git it submitted? I just got one and don't know where to start.
Forum - 10/15/2024
Might be a little late but you can do it on the same job card, you just have to submit your WCAP FIRST, if you don't you can still get it paid but you have to Hroute with an explanation. It won't self auth after the recall is paid.
Maintenance items - 09/16/2024
I am doing some research on a belt issue and I find that P&P does not agree with the last articles I have seen on maintenance items. Mainly I am looking for belt coverage which I know I have read in the past was eliminated as a maintenance item for...
What Would You Do? - 08/24 - 07/30/2024
... but was within Powertrain warranty on the original job card, from May, when parts were ordered.What documentation is necessary with the transaction submission to support the repair?...
Forum - 08/15/2024
Hi FranB63 - Please check out the OLH Documentation Examples Quick Reference Help Card within the "Resources" tab of the Member's Area or watch the Service Management Approvals & Authorizations or the Authorizations and Attachments training...
Forum - 07/17/2024
"If it ain't broke, don't fix it" is still GM's policy. An aux battery will need its own line, operation, and test slip. There is no policy that says if one goes bad replace them both.
Letter of Notification - 05/30/2024
... in the Transportation, Vehicle Storage, and PDI Policies and Procedures Manual, page 15. When you have a signed delivery receipt, the only time you will need to fill out a LON is if you find concealed damage. Situations where the LON are used include: The...
Cadillac U-Courtesy Transportation Program - 04/23/2024
... be 2019MY or newer Cadillac, Chevrolet, Buick or GMC vehicles with less than 60,000 miles on the odometer. The odometer cannot exceed 75,000 miles while in the program. A complete CPO 172-point inspection is required. To further supplement dealerships...
Top 5 Deviations - 05/30/2024
... explanation. 2.) Add on not pre-approved by service management. 3.) Improper documentation for OLH, ST not pre-approved by service management. 4.) JC required information is missing or incorrect. Overlapping technician punch times. 5.)...
Reject of the Month - March 2024 - 02/26/2024
... the accessory bag missing from the interior of the vehicle. The dealership opened a job card with documentation supporting the missing components and the appropriate parts charged out on the repair line. The warranty administrator assigned a labor operation...
Reject of the Month - September 2024 - 08/28/2024
... Type. The almost $9,000 transaction for an engine replacement on a 2024 Chevrolet Silverado with 38 miles on the odometer was accepted after GM review. The warranty administrator attached a copy of the job card detailing the 3 C’s, the parts...
Added Operations - 09/26/2024
Once an added concern has been inspected, verified, and determined to be necessary, service management must document their authorization (date, time, signature/initials, and explanation) on the job card prior to work performed. The explanation must clearly...
Vehicle Wide Programming - 08/28/2024
... bulletin involves certain 2023-24 Cadillac Lyriq, 2024 Cadillac XT4, Chevrolet Blazer EV, Silverado EV, GMC Hummer EV SUV, Sierra EV, 2023 Chevrolet Colorado, GMC Canyon and 2022-24 GMC Hummer EV Pickup. The latest bulletin update includes both Field...
Parts Expediting - 08/28/2024
It is unreasonable to expect that your parts department will always have the part your technician needs to repair your customer’s vehicle. And because it is important to GM that your customer’s warranty concerns are corrected the same day...
Forum - 05/21/2024
... repair then I put that under OLH. For example on some of the lifters they list the time as ST. I would put any basic diagnosis and the repair time under ST. If there was collateral damage or any additional extenuating issue/diag I would put that under...
Forum - 06/13/2024
I would reach out to your eAdvisor support tech. We have had them somehow become disconnected from the wifi, as well as act like it was done but it had not communicated anything (with wifi NOT being the culprit that time).
EXTEQ BATTERY PRINTER ISSUES - 05/29/2024
IF YOU HAVE TROUBLES WITH GETTING YOUR EXTEQ BATTERY MACHINE TO PRINT YOU ARE NOT ALONE. THERE IS APPARENTLY A CONCERN WITH THE INFRARED CONNECTION BETWEEN THE PRINTER AND THE BASE UNIT THAT GM HAS YET TO PROVIDE A SOLUTION TO. A WORK AROUND...
What Would You Do? - 06/24 - 05/30/2024
... control module, reprogram BCM, setup Serial Data Gateway Module, reprogram radio.The technician documented the four module reprogramming codes on the back of the job card and also attached copies of the Programming Receipt for each of the four modules....
Forum - 03/15/2024
The system won't allow you to use any LOP but the correct one determined by the build. You will get an error that it's incompatible for that VIN, I don't remember the exact wording.
Forum - 03/22/2024
It took a while after I got here to get it fixed. They were billing everything by the pound but I finally sat down with the PM and got it fixed for R-1343a and for R-1234yf.
Forum - 04/24/2024
I have just been dealing with this, they warranty support center specialist says by day 10, I had one I did within 6 days and she rejected it saying it wasn't done within 10 days. Now I will do them on day 1 or 2 just to cover us.
Forum - 01/31/2024
Isn't the PCC if you are paying the independent to do the work? If I remember correctly, because the dealer I moved and switched dealers and my current dealer doesn't have any PCC claims. If it is is the shop isn't it a parts warranty...
Forum - 02/02/2024
Thank you. I've only been doing this position for about 2 months. I do not have a background in automotive, I am learning as I'm going
Forum - 02/06/2024
If you did it in Global warranty online then that is why. It has been notorious for deleting attachments, information, and blanking fields randomly when you are doing online entries. I use the DMS to submit. Sometimes it will approve for less than the...
Forum - 01/10/2024
Tvice, if you don't mind me asking, why separate tickets? That is a lot of paperwork to keep up with What system are you on?
Forum - 01/16/2024
... allows it but that certainly meets several of the criteria in P&P for tow justification. Can you contact your WSC rep and explain the situation? Seems like you should be able to get the customer reimbursed for that one. ...
Forum - 01/26/2024
This sounds more and more like your other ticket that I just posted for, again people doing procedures without any regard for whether it is covered or not. When you say "service bay test" I think of EVAP systems, and to my knowledge the process...
Best Way to Claim This - 02/23/2024
Not sure if I'm doing this one correctly. Would love some input.MIL on. Pcode p01f0 for engine coolant temp sensor. found short in temp sensor. Also found thermostats sticking open not coming to operating temperature. He replaced both thermostats and...
What Would You Do? - 03/24 - 02/26/2024
... card on an in-stock 2024 Chevrolet Trax with a battery concern. The vehicle, with 17 miles on the odometer, appeared on the Battery Maintenance Report with a required action of “Charge 12V Battery”.To address the concern the technician charged...
Forum - 02/27/2024
... as they are usually a small amount and included in the potential parts list. On a side note, I don't think they are effectively testing the sensors it is an attempt to cover their backsides and rarely do I see a real story that justifies replacement....
Forum - 11/02/2023
Thanks for your responses. That is what I am going to do. Manager doesn't really like when we have to do this but it's the correct way to do it. Carol
Forum - 11/01/2023
I use the PDF download that has restricted operations on it. I am not going through all that.
Forum - 11/01/2023
... to pay OLH and diagnosis. Hopefully the time punches and documentation are good on the original. I would not submit twice for the same repair. Just wait and do it all at once. Tech will be mad but when are they not? ...
Forum - 01/04/2024
That is awesome, thank you Kristen. I will look for it. I don't think we have had one yet... I know 4 whole days in right? lol
Forum - 07/25/2023
If your parts department is following parts retention protocol the battery should still be available to test. You don't need the car, all you need is the battery and the RO. As long as you catch the issue before you submit you should not have any issues....
Forum - 07/26/2023
ANY time I have issues, I attribute it to my DMS system... So, I don't pay them much mind. Today, I can't submit claims and DealerTrack says they are being sent, but GM is not accepting. I can get on GM with 0 problems though
Forum - 08/01/2023
Thank you so much for the clarification. GM doesn't always like to put it in black and white. Appreciate your responding.
Forum - 08/08/2023
... lost items and they are using different browsers. Has anyone else contacted the DBC and did you get an answer?...
Forum - 08/09/2023
... the number of times they have been able to do that (when it wasn't my mistake in the first place). You don't even want to know about the last interaction I had with them. I had to open the case 2 times for the same issue and neither time did they answer...
Forum - 07/06/2023
... the individual opcodes rather than the table. I prefer it this way because too many times my guys would pick an opcode off the table that doesn't apply to the vehicle they are working on and thinking it was covered when it wasn't....
Forum - 09/11/2023
... they spelled out the submission coding in the bulletin although admittely not very clearly. Oh, no you are right. It isn't in the bulletin it is on some paper that I got from the tech. I wish I could remember the RO number so I could look it up....
Forum - 10/20/2023
... This week is the first time I have had the attachment stay and the information go missing. The DBC doesn't seem to be able to help, as they need to see the problem occuring. Sometimes I feel like they think I am making this stuff up....
... control module, reprogram BCM, setup Serial Data Gateway Module, reprogram radio.The technician documented the four module reprogramming codes on the back of the job card and also attached copies of the Programming Receipt for each of the four modules....
Forum - 03/15/2024
The system won't allow you to use any LOP but the correct one determined by the build. You will get an error that it's incompatible for that VIN, I don't remember the exact wording.
Forum - 03/22/2024
It took a while after I got here to get it fixed. They were billing everything by the pound but I finally sat down with the PM and got it fixed for R-1343a and for R-1234yf.
Forum - 04/24/2024
I have just been dealing with this, they warranty support center specialist says by day 10, I had one I did within 6 days and she rejected it saying it wasn't done within 10 days. Now I will do them on day 1 or 2 just to cover us.
Forum - 01/31/2024
Isn't the PCC if you are paying the independent to do the work? If I remember correctly, because the dealer I moved and switched dealers and my current dealer doesn't have any PCC claims. If it is is the shop isn't it a parts warranty...
Forum - 02/02/2024
Thank you. I've only been doing this position for about 2 months. I do not have a background in automotive, I am learning as I'm going
Forum - 02/06/2024
If you did it in Global warranty online then that is why. It has been notorious for deleting attachments, information, and blanking fields randomly when you are doing online entries. I use the DMS to submit. Sometimes it will approve for less than the...
Forum - 01/10/2024
Tvice, if you don't mind me asking, why separate tickets? That is a lot of paperwork to keep up with What system are you on?
Forum - 01/16/2024
... allows it but that certainly meets several of the criteria in P&P for tow justification. Can you contact your WSC rep and explain the situation? Seems like you should be able to get the customer reimbursed for that one. ...
Forum - 01/26/2024
This sounds more and more like your other ticket that I just posted for, again people doing procedures without any regard for whether it is covered or not. When you say "service bay test" I think of EVAP systems, and to my knowledge the process...
Best Way to Claim This - 02/23/2024
Not sure if I'm doing this one correctly. Would love some input.MIL on. Pcode p01f0 for engine coolant temp sensor. found short in temp sensor. Also found thermostats sticking open not coming to operating temperature. He replaced both thermostats and...
What Would You Do? - 03/24 - 02/26/2024
... card on an in-stock 2024 Chevrolet Trax with a battery concern. The vehicle, with 17 miles on the odometer, appeared on the Battery Maintenance Report with a required action of “Charge 12V Battery”.To address the concern the technician charged...
Forum - 02/27/2024
... as they are usually a small amount and included in the potential parts list. On a side note, I don't think they are effectively testing the sensors it is an attempt to cover their backsides and rarely do I see a real story that justifies replacement....
Forum - 11/02/2023
Thanks for your responses. That is what I am going to do. Manager doesn't really like when we have to do this but it's the correct way to do it. Carol
Forum - 11/01/2023
I use the PDF download that has restricted operations on it. I am not going through all that.
Forum - 11/01/2023
... to pay OLH and diagnosis. Hopefully the time punches and documentation are good on the original. I would not submit twice for the same repair. Just wait and do it all at once. Tech will be mad but when are they not? ...
Forum - 01/04/2024
That is awesome, thank you Kristen. I will look for it. I don't think we have had one yet... I know 4 whole days in right? lol
Forum - 07/25/2023
If your parts department is following parts retention protocol the battery should still be available to test. You don't need the car, all you need is the battery and the RO. As long as you catch the issue before you submit you should not have any issues....
Forum - 07/26/2023
ANY time I have issues, I attribute it to my DMS system... So, I don't pay them much mind. Today, I can't submit claims and DealerTrack says they are being sent, but GM is not accepting. I can get on GM with 0 problems though
Forum - 08/01/2023
Thank you so much for the clarification. GM doesn't always like to put it in black and white. Appreciate your responding.
Forum - 08/08/2023
... lost items and they are using different browsers. Has anyone else contacted the DBC and did you get an answer?...
Forum - 08/09/2023
... the number of times they have been able to do that (when it wasn't my mistake in the first place). You don't even want to know about the last interaction I had with them. I had to open the case 2 times for the same issue and neither time did they answer...
Forum - 07/06/2023
... the individual opcodes rather than the table. I prefer it this way because too many times my guys would pick an opcode off the table that doesn't apply to the vehicle they are working on and thinking it was covered when it wasn't....
Forum - 09/11/2023
... they spelled out the submission coding in the bulletin although admittely not very clearly. Oh, no you are right. It isn't in the bulletin it is on some paper that I got from the tech. I wish I could remember the RO number so I could look it up....
Forum - 10/20/2023
... This week is the first time I have had the attachment stay and the information go missing. The DBC doesn't seem to be able to help, as they need to see the problem occuring. Sometimes I feel like they think I am making this stuff up....
Forum - 10/09/2023
... reason after the driver leaves the codes dont appear on the delivery receipt they send us,,,so you better in those situations always follow up with a LON the same or next day,,,or they will walk away from you. We are also encountering a very high...
OLH with Reset LOP - 04/11/2023
... roadtested it and found it working now. I am trying to get at least .50 hours time but not sure what lop to use. I was wondering if I could use the reset LOP with OLH. Has anyone ever tried this before? I know I can't use OLH with CCND.Thanks...
Forum - 05/01/2023
If you are saying a customer paid for a transmission installation and you are doing a 3 year 100,000 mile warranty transaction on the SRTA (service replacement transmission assembly) that is processed as a parts warranty. It is coded ZPTI but the rest...
Forum - 04/25/2023
I think if you call the Warranty support team and PRA team at 1-866-446-2900 and don't know an extension there is a prompt to press Zero then for region. That should help you find the right person
Forum - 06/15/2023
... sitting for 4 months it was already dead or dying. If the battery was still in base coverage that would be a different story but I'd say in a ZPTI engine situation they are SOL. ...
Forum - 06/15/2023
If you have empowerment I would just self auth it with an explanation and move on. GM isn't going to budge. I have run into this as well, they don't care. You are correct of course, but they won't budge.
Forum - 12/20/2022
They say to verify that it is open when you create the RO. I am not going to have my techs check for OTA completion while the vehicle is in the shop. That is insane. I know that if I Hroute these they will be paid but it is so rediculous to have to Hroute...
Forum - 12/06/2022
... the information for waranty guidelines and processing claims. I am a GM dealer so i don't know if you also could do this. It also gives a phone # to contact them. It's 833-955-0051. It states that prior approval is required with a repair estimate when...
Forum - 09/29/2022
... not have an issue matching the ops you choose based on the repairs. If they are different areas I would certainly code them as individual lines based on opcodes for the actual repairs....
Forum - 09/19/2022
I see it is closed now, glad we could help. I haven't done one yet but I suspect I will soon.
Venting/rant - 10/18/2022
... am wasting my time talking to them. Every. Single. Time. I must repeat myself 2-3 or even a dozen times for them to hear/understand. Why is it so difficult when calling them???!?!?!?ok rant over oh and PS I'm still on hold..... 15 minutes...
Battery replacements on vehicles with less than 250 miles - 10/18/2022
... / vehicle storage,,,,page 38 there it is...all highlighted so the auditor can say " see how come you didnt know this??"Batteries replaced under warranty with less than 250 miles on the vehicle will require documentation to support battery maintenance...
Claims approval process question - 03/07/2023
... service management to look at all warranty claims prior to the Warranty Dept processing them,,,, Your thoughts? This then puts the Warranty Admin in the position of dealing with the techs and advisors and determining times...
Forum - 03/08/2023
The process is not quite what it used to be, however if you review the 8-point bulletin you can see the authorization matrix to try to isolate any specific timeline information as it relates to management approvals. That being said, the process that I...
Forum - 02/14/2023
... different fields we never use. In CDK PMT that reference number field is on the first page when you type in the RO number but I know dealertrack is very different. We already have to put in the SPS code in the dependency field and then the serial number...
Forum - 02/16/2023
... to human beings. While I am sure there is some technical explanation I am not entirely sure what the challenge is here. My guys do what the recall says to do either way....
Forum - 02/02/2023
If you put in zero labor hours and the sublet bill in net that would be the total of 1.9 at your rate plus the sealer it should not reject for excessive sublet. Is that how you are coding it? I don't see how it could reject. The system limit should be...
Forum - 03/13/2023
Yes I did mean "scrap" :P Thank you for the advise. I looked up what you mentioned but it only shows the "casual" part and i need a list of parts for each RO, so they know what to scrap. Doing it as i have seems to be the most effective for what i ne...
Consequential damage authorizations - 03/14/2023
I've been doing this a long time ,but I still get confused as to what, if any , authorizations need to be on the claim. Reading in Global, it states that the OLH claimed(base time) for replacement of the consequential damaged parts DOES NOT require Service...
Bulletin PIP5681C - 03/29/2023
... then the cat converter pipe/muffler as OLH or spliting this between 2 lines? Would love to hear what others are doing. Thanks...
Out of Warranty Rental - 06/13/2022
... are being told that our SM can use the $500 allowance on PET to get the rental covered. Has anyone done this before? Thanks...
Forum - 04/25/2022
I have already been using Edge for over a year, my issue is compatibility with the functions I outlined above. I don't see any answer for that. We are still left to guess.
What Would You Do - 04/22 - 03/28/2022
A Chevrolet Silverado 2500 truck was brought into the service department to address a service engine soon light. The technician checked codes and found DTC P02E1 intake air flow valve, command valve and no movement. Power and ground to the...
Forum - 04/06/2022
... with the fuel rails. Per P&P I am to submit them with the assembly replacement LOP. Thanks for your information....
Forum - 01/12/2022
You are certainly welcome. These used to be little cards about the size of an 80 column card (if you know what that is). GM used to mail us to them every year with bulletins or something when new models came out. I used to keep them in my box for reference....
... reason after the driver leaves the codes dont appear on the delivery receipt they send us,,,so you better in those situations always follow up with a LON the same or next day,,,or they will walk away from you. We are also encountering a very high...
OLH with Reset LOP - 04/11/2023
... roadtested it and found it working now. I am trying to get at least .50 hours time but not sure what lop to use. I was wondering if I could use the reset LOP with OLH. Has anyone ever tried this before? I know I can't use OLH with CCND.Thanks...
Forum - 05/01/2023
If you are saying a customer paid for a transmission installation and you are doing a 3 year 100,000 mile warranty transaction on the SRTA (service replacement transmission assembly) that is processed as a parts warranty. It is coded ZPTI but the rest...
Forum - 04/25/2023
I think if you call the Warranty support team and PRA team at 1-866-446-2900 and don't know an extension there is a prompt to press Zero then for region. That should help you find the right person
Forum - 06/15/2023
... sitting for 4 months it was already dead or dying. If the battery was still in base coverage that would be a different story but I'd say in a ZPTI engine situation they are SOL. ...
Forum - 06/15/2023
If you have empowerment I would just self auth it with an explanation and move on. GM isn't going to budge. I have run into this as well, they don't care. You are correct of course, but they won't budge.
Forum - 12/20/2022
They say to verify that it is open when you create the RO. I am not going to have my techs check for OTA completion while the vehicle is in the shop. That is insane. I know that if I Hroute these they will be paid but it is so rediculous to have to Hroute...
Forum - 12/06/2022
... the information for waranty guidelines and processing claims. I am a GM dealer so i don't know if you also could do this. It also gives a phone # to contact them. It's 833-955-0051. It states that prior approval is required with a repair estimate when...
Forum - 09/29/2022
... not have an issue matching the ops you choose based on the repairs. If they are different areas I would certainly code them as individual lines based on opcodes for the actual repairs....
Forum - 09/19/2022
I see it is closed now, glad we could help. I haven't done one yet but I suspect I will soon.
Venting/rant - 10/18/2022
... am wasting my time talking to them. Every. Single. Time. I must repeat myself 2-3 or even a dozen times for them to hear/understand. Why is it so difficult when calling them???!?!?!?ok rant over oh and PS I'm still on hold..... 15 minutes...
Battery replacements on vehicles with less than 250 miles - 10/18/2022
... / vehicle storage,,,,page 38 there it is...all highlighted so the auditor can say " see how come you didnt know this??"Batteries replaced under warranty with less than 250 miles on the vehicle will require documentation to support battery maintenance...
Claims approval process question - 03/07/2023
... service management to look at all warranty claims prior to the Warranty Dept processing them,,,, Your thoughts? This then puts the Warranty Admin in the position of dealing with the techs and advisors and determining times...
Forum - 03/08/2023
The process is not quite what it used to be, however if you review the 8-point bulletin you can see the authorization matrix to try to isolate any specific timeline information as it relates to management approvals. That being said, the process that I...
Forum - 02/14/2023
... different fields we never use. In CDK PMT that reference number field is on the first page when you type in the RO number but I know dealertrack is very different. We already have to put in the SPS code in the dependency field and then the serial number...
Forum - 02/16/2023
... to human beings. While I am sure there is some technical explanation I am not entirely sure what the challenge is here. My guys do what the recall says to do either way....
Forum - 02/02/2023
If you put in zero labor hours and the sublet bill in net that would be the total of 1.9 at your rate plus the sealer it should not reject for excessive sublet. Is that how you are coding it? I don't see how it could reject. The system limit should be...
Forum - 03/13/2023
Yes I did mean "scrap" :P Thank you for the advise. I looked up what you mentioned but it only shows the "casual" part and i need a list of parts for each RO, so they know what to scrap. Doing it as i have seems to be the most effective for what i ne...
Consequential damage authorizations - 03/14/2023
I've been doing this a long time ,but I still get confused as to what, if any , authorizations need to be on the claim. Reading in Global, it states that the OLH claimed(base time) for replacement of the consequential damaged parts DOES NOT require Service...
Bulletin PIP5681C - 03/29/2023
... then the cat converter pipe/muffler as OLH or spliting this between 2 lines? Would love to hear what others are doing. Thanks...
Out of Warranty Rental - 06/13/2022
... are being told that our SM can use the $500 allowance on PET to get the rental covered. Has anyone done this before? Thanks...
Forum - 04/25/2022
I have already been using Edge for over a year, my issue is compatibility with the functions I outlined above. I don't see any answer for that. We are still left to guess.
What Would You Do - 04/22 - 03/28/2022
A Chevrolet Silverado 2500 truck was brought into the service department to address a service engine soon light. The technician checked codes and found DTC P02E1 intake air flow valve, command valve and no movement. Power and ground to the...
Forum - 04/06/2022
... with the fuel rails. Per P&P I am to submit them with the assembly replacement LOP. Thanks for your information....
Forum - 01/12/2022
You are certainly welcome. These used to be little cards about the size of an 80 column card (if you know what that is). GM used to mail us to them every year with bulletins or something when new models came out. I used to keep them in my box for reference....
Forum - 02/09/2022
I have a question regarding this recall. I know we don't claim the part since it's an exchange type part but what amount do we claim in the net items? I see 2 amounts the one for $540 and the other for $600. Are these separate and are we allowed to claim...
Forum - 01/28/2022
I can tell you that the parts catalog now calls out single use parts with notes that they are such. I can also tell you that typically in SI service procedures the requirement for replacing TTY fasteners, seals and other items are specifically called...
Forum - 08/31/2022
... thing about ST operations is that you can't just add the time and roll with it. You need to show what part was road testing and diagnosis, etc. They want to see which punches are used for the actual repair. They don't do time studies like they used to...
Forum - 07/19/2022
I am having huge issues getting maintenance claims to pay what they are "supposed to". GM is already changing the tables in SI for something that is not supposed to take effect until August 1st but in their wake of doing the changes they are screwing...
Major Guard Claims - 07/22/2022
... a total of 2 hours on the phone and being transfered to many departments i called Kristen which is what i should have done to begin with, and found out have to put MIC in the header and hit the go button to the right. This will bring up the ZSCT...
Forum - 07/25/2022
Just to clarify is this a manual submission through Global? I don't suspect I will run into any GMPP soon but it is always good to know.
NEW VEHICLE AND CPO MAINTENANCE AMOUNTS NOT WORKING - 07/26/2022
... I have had a few that keep saying I am exceeding the net amount for the labor op, going back and double checking everything and it should be paying just fine. Is anyone else running into this issue??...
exhaust manifold bolts failure warranty coverage - 06/17/2022
... they crack for some reason,,,but the manifold itself is fine. some say you can claim coverage for the repair under powertrain based by claiming it under an exhaust manifold labor op,,,but the part number for the bolt may not match up or...
Forum - 06/17/2022
... noise. Helpline was contacted and they stated it was covered. I submitted the claim and it paid. You could always contact them through their 800 number or through chatline on Global to ask for assistance with the coverage if it's questionable....
Windshield Resealing - 02/20/2021
... for only .50. Is this only for actually resealing but not removing the windshield? Curious to see what others are doing. Thanks for any info....
Forum - 03/17/2021
... it may be difficult to provide specific detail when the component being replaced cannot be "torn down" for inspection (e.g. a sealed unit). Refer to P&P Article 6.2.4 for details on the concern, cause, and correction statements....
1234-YF bulletin for print out? - 04/12/2021
I read recently and I am not sure now where, heck maybe I dreamt it that with 1234-YF print outs there would be a code almost like a warranty claim code on the print out. I now cannot find where I saw this. Would anyone happen to know...
Forum - 04/13/2021
The repair order must stand by itself. If you don't understand the cause of failure then the technician needs to clarify, period. Do not feel bad for holding them accountable or they will start pushing you around, and that leaves your dealership vulnerable. For...
Forum - 12/17/2020
... to include ride sharing companies and will reimburse with receipt up to $7.50 each way. Document ID 5544075 on page 3 "If the Service Agent does not operate a shuttle service, then the customer may utilize public transportation (taxi, bus, train,...
Multiple job lines for this claim? - 12/23/2020
... lines? At least adding a line for the valve body replaced under the buletin? Thanks for your help. ...
Paint blending - 11/24/2020
... job line. Am I misunderstanding the newsletter and should be submitting it all as one? That would mean a lot more paint claims will need GM Auth because they have to paint blend often. Thanks!...
What Would You Do - 12/20 - 11/25/2020
A technician performed a battery test on a customer’s 2019 Silverado with 10,520 miles on the odometer. The test was performed using the EL-52800 Diagnostic Charge Battery Station. Rather than using the VIN scan feature available with the DCBS tester,...
Forum - 11/20/2020
The warranty administrator addressed this claim as indicated by everyones responses! Appropriate authorizations and documentation supporting the additional parts and labor for the consequential damage.
Transmission Fluid Replacement - 01/28/2021
... inspect the valve body. Upon removal the tech had to replace the fluid. I am trying to figure out what labor op to use. I looked up the labor op for the pan but it only pays .60. Tech has 3.0 in to this job. 2017 CamaroI've also got another one regarding...
Forum - 01/22/2021
... for the most part, I don't have many claims that need to be changed. But I agree it would be easier if they were open, then you could go back to change something....
Forum - 12/29/2020
Yeah, sounds like you have a problem there. If you cannot produce original documents be ready. What is your observation status? (or is this SASR)
Forum - 12/29/2020
... that you are submitting for the "difference" and not the full weight. The new machine tracks what you take out and what you put back in and prints the difference. That is what is billable. Don't automatically bill the full charge....
bearing reluctor ring - 06/09/2020
... them off and reassembled the car without doing the original l repair. it worked! so my question is what op code do I use for something like this? if I use the ring replacement its way over the hours that he spent on the car and he didn’t replace...
What Would You Do - 07/20 - 06/23/2020
... suffered a significant failure and required replacement. During the technician’s tear down and diagnosis, it was found that several seals were missing and metal debris was found throughout the transmission creating a situation where it was...
Forum - 07/17/2020
... advisors are boneheads and I'm not much better. The tech put in the opcode for the recall that was done several months ago and I didn't actually go looking at the opcodes in each recall or I might have caught it. I perpetuated their error by assuming...
I have a question regarding this recall. I know we don't claim the part since it's an exchange type part but what amount do we claim in the net items? I see 2 amounts the one for $540 and the other for $600. Are these separate and are we allowed to claim...
Forum - 01/28/2022
I can tell you that the parts catalog now calls out single use parts with notes that they are such. I can also tell you that typically in SI service procedures the requirement for replacing TTY fasteners, seals and other items are specifically called...
Forum - 08/31/2022
... thing about ST operations is that you can't just add the time and roll with it. You need to show what part was road testing and diagnosis, etc. They want to see which punches are used for the actual repair. They don't do time studies like they used to...
Forum - 07/19/2022
I am having huge issues getting maintenance claims to pay what they are "supposed to". GM is already changing the tables in SI for something that is not supposed to take effect until August 1st but in their wake of doing the changes they are screwing...
Major Guard Claims - 07/22/2022
... a total of 2 hours on the phone and being transfered to many departments i called Kristen which is what i should have done to begin with, and found out have to put MIC in the header and hit the go button to the right. This will bring up the ZSCT...
Forum - 07/25/2022
Just to clarify is this a manual submission through Global? I don't suspect I will run into any GMPP soon but it is always good to know.
NEW VEHICLE AND CPO MAINTENANCE AMOUNTS NOT WORKING - 07/26/2022
... I have had a few that keep saying I am exceeding the net amount for the labor op, going back and double checking everything and it should be paying just fine. Is anyone else running into this issue??...
exhaust manifold bolts failure warranty coverage - 06/17/2022
... they crack for some reason,,,but the manifold itself is fine. some say you can claim coverage for the repair under powertrain based by claiming it under an exhaust manifold labor op,,,but the part number for the bolt may not match up or...
Forum - 06/17/2022
... noise. Helpline was contacted and they stated it was covered. I submitted the claim and it paid. You could always contact them through their 800 number or through chatline on Global to ask for assistance with the coverage if it's questionable....
Windshield Resealing - 02/20/2021
... for only .50. Is this only for actually resealing but not removing the windshield? Curious to see what others are doing. Thanks for any info....
Forum - 03/17/2021
... it may be difficult to provide specific detail when the component being replaced cannot be "torn down" for inspection (e.g. a sealed unit). Refer to P&P Article 6.2.4 for details on the concern, cause, and correction statements....
1234-YF bulletin for print out? - 04/12/2021
I read recently and I am not sure now where, heck maybe I dreamt it that with 1234-YF print outs there would be a code almost like a warranty claim code on the print out. I now cannot find where I saw this. Would anyone happen to know...
Forum - 04/13/2021
The repair order must stand by itself. If you don't understand the cause of failure then the technician needs to clarify, period. Do not feel bad for holding them accountable or they will start pushing you around, and that leaves your dealership vulnerable. For...
Forum - 12/17/2020
... to include ride sharing companies and will reimburse with receipt up to $7.50 each way. Document ID 5544075 on page 3 "If the Service Agent does not operate a shuttle service, then the customer may utilize public transportation (taxi, bus, train,...
Multiple job lines for this claim? - 12/23/2020
... lines? At least adding a line for the valve body replaced under the buletin? Thanks for your help. ...
Paint blending - 11/24/2020
... job line. Am I misunderstanding the newsletter and should be submitting it all as one? That would mean a lot more paint claims will need GM Auth because they have to paint blend often. Thanks!...
What Would You Do - 12/20 - 11/25/2020
A technician performed a battery test on a customer’s 2019 Silverado with 10,520 miles on the odometer. The test was performed using the EL-52800 Diagnostic Charge Battery Station. Rather than using the VIN scan feature available with the DCBS tester,...
Forum - 11/20/2020
The warranty administrator addressed this claim as indicated by everyones responses! Appropriate authorizations and documentation supporting the additional parts and labor for the consequential damage.
Transmission Fluid Replacement - 01/28/2021
... inspect the valve body. Upon removal the tech had to replace the fluid. I am trying to figure out what labor op to use. I looked up the labor op for the pan but it only pays .60. Tech has 3.0 in to this job. 2017 CamaroI've also got another one regarding...
Forum - 01/22/2021
... for the most part, I don't have many claims that need to be changed. But I agree it would be easier if they were open, then you could go back to change something....
Forum - 12/29/2020
Yeah, sounds like you have a problem there. If you cannot produce original documents be ready. What is your observation status? (or is this SASR)
Forum - 12/29/2020
... that you are submitting for the "difference" and not the full weight. The new machine tracks what you take out and what you put back in and prints the difference. That is what is billable. Don't automatically bill the full charge....
bearing reluctor ring - 06/09/2020
... them off and reassembled the car without doing the original l repair. it worked! so my question is what op code do I use for something like this? if I use the ring replacement its way over the hours that he spent on the car and he didn’t replace...
What Would You Do - 07/20 - 06/23/2020
... suffered a significant failure and required replacement. During the technician’s tear down and diagnosis, it was found that several seals were missing and metal debris was found throughout the transmission creating a situation where it was...
Forum - 07/17/2020
... advisors are boneheads and I'm not much better. The tech put in the opcode for the recall that was done several months ago and I didn't actually go looking at the opcodes in each recall or I might have caught it. I perpetuated their error by assuming...
Forum - 09/21/2020
... a spreadsheet to identify who is to blame for exactly how many. If I'm at fault that's fine but don't ding me for every little thing....
Forum - 09/29/2020
... warranty is transferable to subsequent owners, free of charge, by providing the above required documents to any purchaser of the vehicle in which the assembly/component was originally installed."...
Forum - 09/01/2020
... two digits DID match...that being said, some didn't too. Unfortunately we can only work with what GM gives us and I don't know of any way to contact anyone, or suggest that they add the beginning digits to the recalls so we know. I think...
Forum - 09/01/2020
... print that screen off. The only time there possibly may not be a print screen is if they are doing stock units out on the lot and their laptops do not reach the distance to the printer. As far as the blocked, if it says blocked they...
Forum - 09/01/2020
I was JUST looking at this myself, in the Service P&P on page 107 this is what it says. The completed early bird envelope or drop-off form must be attached to the job card and retained in the vehicle history folder. When necessary, the dealership...
Warranty Blocks and Special Coverages? - 03/23/2021
In the April 2021 JLWarranty News, pg 2, 2nd paragraph down...it states "Techline Connect Support Center will only provide support on warranty blocked vehicles for Recalls, Special Coverage Adjustments, and Emission Control System warranties. Even...
Forum - 04/27/2021
Is this what you have done?: The CAM_03 form has been designed for electronic submission to a GM email address: productfieldactionvehiclereport@gm.com. This means that dealers will no longer have to print and/or postal mail the completed forms for...
Forum - 06/16/2021
Great best practices for getting necessary documentation from the technicians! We typically have found that having a copy of the programming code attached to the job card eliminates typos and/or data entry concerns, either by the technician or advisor. Thanks...
Forum - 06/17/2021
It would be good to know more about the specifics of your case, but yes. You can always claim OLH except on a CCND. It needs to be documented, supported, and have the proper approvals just like any job card.
Forum - 06/09/2021
Warranty Help Cards / jlwarranty <<<<<<<<click here Look for GM wiring Labor Operations, you can download and print the PDF, make several and hand them out.
Forum - 06/30/2021
The first issue would be to find out why it took 6 month's for somebody to figured out there was money sitting on the warranty schedule that hadn't been collected. I would make sure the OLH was properly documented and authorized by management and then...
Forum - 06/23/2021
... include time for cleaning, preparing, finishing, as well as some typical hardware removal such as door handles, moldings, trim pieces, etc. which are considered necessary to ensure a quality repair of the particular area involved. Although, based on...
Forum - 06/23/2021
Decent example rchaney! And, great reminder ewill3rd on including applicable spec. Nice technician write up ewill3rd! The technician is definitely providing clear and thorough documentation.
What Would You Do - 07/21 - 06/28/2021
... transaction now exceeds the 180 days allowed for claim submission by a few weeks. What recourse does the warranty administrator/dealership have in this situation? Submit the transaction with GM Authorization and hope for the best, or write the misse...
Forum - 08/17/2021
Yes I have had this too. Some we cant overide and I have to H-route. Been going on for a couple weeks... Dont know the issue but I am getting them paid after being in review for a week. I didnt notice if these had onstar.
First free LOF reject - 08/19/2021
I've got a reject on my hands for what should be a free oil change on a new buick encore with 6400 miles using the correct labor op of 0600733. It is clearly within 12/12k as well. The reject reason says it's not covered under the master warranty. ...
Elapsed time on tech punches - 08/06/2021
... in full."Right now I have a first service claim, and for some reason the tech only has .1 elapsed. Would that be subject to chargeback in an aduit? I'm not too worried about that one, being the LOF, but I want to make sure they have themselves...
apprenticeship - 10/06/2021
... doing, or atleast the card with him. I have looked and do not really get a clear view on this, but would like a better direction on the subject. ...
Engine Part Warranty on 2003 GMC Safari - 09/22/2021
... as base time. Furthermore, the tech wants 32 hours in labor which I know is steep and I don't know how to break it up into A/C recharge, teardown, install, etc. Help?? ...
07-00-89-0037R - Courtesy Transportation Enhancements? - 09/23/2021
... per day. Maybe this isn't making sense to me because of being a CTP Dealer...I'm confused on what the enhancement is? Third party rental allowance has been $44 per day for a while now, and is what we've been submitting. I don't get...
Vehicle received with acid rain damage and very dirty exterior and interior - 12/06/2021
... in a holding yard/field as it was waiting for a chip to finish production. Has anyone done a claim involving this yet? Not sure if it should be a tranportation claim or standard warranty claim. A LON was not sent yet and it is past the 24 hours. ...
Forum - 12/14/2021
I agree with Mary 100%. I usually ask them to provide me a written estimate upfront so I can identify what will need to be done. Find related operation codes and work up a full warranty price for the work that needs to be performed, then give them a total...
Forum - 12/14/2021
... the closest operation it just needs to be related to the concern and involve the component. It would be based on the actual clock time for submission. Without more details of your specific situation, I would probably use the frame operation with an explanation...
Forum - 12/29/2021
... to send this up the ladder and find out why some are paying the new rate and some are not? What are we suppose to be doing with CPO Maintenance? Is this something that GM is working on getting an answer for?...
GOODWILL/ POLICY EVALATION TOOL - 11/24/2021
I need clarifications on how to submit good will/ policy evolution tools. all the steps on how it should be doneFormat: Video
... a spreadsheet to identify who is to blame for exactly how many. If I'm at fault that's fine but don't ding me for every little thing....
Forum - 09/29/2020
... warranty is transferable to subsequent owners, free of charge, by providing the above required documents to any purchaser of the vehicle in which the assembly/component was originally installed."...
Forum - 09/01/2020
... two digits DID match...that being said, some didn't too. Unfortunately we can only work with what GM gives us and I don't know of any way to contact anyone, or suggest that they add the beginning digits to the recalls so we know. I think...
Forum - 09/01/2020
... print that screen off. The only time there possibly may not be a print screen is if they are doing stock units out on the lot and their laptops do not reach the distance to the printer. As far as the blocked, if it says blocked they...
Forum - 09/01/2020
I was JUST looking at this myself, in the Service P&P on page 107 this is what it says. The completed early bird envelope or drop-off form must be attached to the job card and retained in the vehicle history folder. When necessary, the dealership...
Warranty Blocks and Special Coverages? - 03/23/2021
In the April 2021 JLWarranty News, pg 2, 2nd paragraph down...it states "Techline Connect Support Center will only provide support on warranty blocked vehicles for Recalls, Special Coverage Adjustments, and Emission Control System warranties. Even...
Forum - 04/27/2021
Is this what you have done?: The CAM_03 form has been designed for electronic submission to a GM email address: productfieldactionvehiclereport@gm.com. This means that dealers will no longer have to print and/or postal mail the completed forms for...
Forum - 06/16/2021
Great best practices for getting necessary documentation from the technicians! We typically have found that having a copy of the programming code attached to the job card eliminates typos and/or data entry concerns, either by the technician or advisor. Thanks...
Forum - 06/17/2021
It would be good to know more about the specifics of your case, but yes. You can always claim OLH except on a CCND. It needs to be documented, supported, and have the proper approvals just like any job card.
Forum - 06/09/2021
Warranty Help Cards / jlwarranty <<<<<<<<click here Look for GM wiring Labor Operations, you can download and print the PDF, make several and hand them out.
Forum - 06/30/2021
The first issue would be to find out why it took 6 month's for somebody to figured out there was money sitting on the warranty schedule that hadn't been collected. I would make sure the OLH was properly documented and authorized by management and then...
Forum - 06/23/2021
... include time for cleaning, preparing, finishing, as well as some typical hardware removal such as door handles, moldings, trim pieces, etc. which are considered necessary to ensure a quality repair of the particular area involved. Although, based on...
Forum - 06/23/2021
Decent example rchaney! And, great reminder ewill3rd on including applicable spec. Nice technician write up ewill3rd! The technician is definitely providing clear and thorough documentation.
What Would You Do - 07/21 - 06/28/2021
... transaction now exceeds the 180 days allowed for claim submission by a few weeks. What recourse does the warranty administrator/dealership have in this situation? Submit the transaction with GM Authorization and hope for the best, or write the misse...
Forum - 08/17/2021
Yes I have had this too. Some we cant overide and I have to H-route. Been going on for a couple weeks... Dont know the issue but I am getting them paid after being in review for a week. I didnt notice if these had onstar.
First free LOF reject - 08/19/2021
I've got a reject on my hands for what should be a free oil change on a new buick encore with 6400 miles using the correct labor op of 0600733. It is clearly within 12/12k as well. The reject reason says it's not covered under the master warranty. ...
Elapsed time on tech punches - 08/06/2021
... in full."Right now I have a first service claim, and for some reason the tech only has .1 elapsed. Would that be subject to chargeback in an aduit? I'm not too worried about that one, being the LOF, but I want to make sure they have themselves...
apprenticeship - 10/06/2021
... doing, or atleast the card with him. I have looked and do not really get a clear view on this, but would like a better direction on the subject. ...
Engine Part Warranty on 2003 GMC Safari - 09/22/2021
... as base time. Furthermore, the tech wants 32 hours in labor which I know is steep and I don't know how to break it up into A/C recharge, teardown, install, etc. Help?? ...
07-00-89-0037R - Courtesy Transportation Enhancements? - 09/23/2021
... per day. Maybe this isn't making sense to me because of being a CTP Dealer...I'm confused on what the enhancement is? Third party rental allowance has been $44 per day for a while now, and is what we've been submitting. I don't get...
Vehicle received with acid rain damage and very dirty exterior and interior - 12/06/2021
... in a holding yard/field as it was waiting for a chip to finish production. Has anyone done a claim involving this yet? Not sure if it should be a tranportation claim or standard warranty claim. A LON was not sent yet and it is past the 24 hours. ...
Forum - 12/14/2021
I agree with Mary 100%. I usually ask them to provide me a written estimate upfront so I can identify what will need to be done. Find related operation codes and work up a full warranty price for the work that needs to be performed, then give them a total...
Forum - 12/14/2021
... the closest operation it just needs to be related to the concern and involve the component. It would be based on the actual clock time for submission. Without more details of your specific situation, I would probably use the frame operation with an explanation...
Forum - 12/29/2021
... to send this up the ladder and find out why some are paying the new rate and some are not? What are we suppose to be doing with CPO Maintenance? Is this something that GM is working on getting an answer for?...
GOODWILL/ POLICY EVALATION TOOL - 11/24/2021
I need clarifications on how to submit good will/ policy evolution tools. all the steps on how it should be doneFormat: Video
Forum - 11/22/2021
... on the select controller screen and select "Programming" for the Select Function/Sequence. Document all of the warranty claim codes provided on the WCC screen in the Correction field of the job card. Enter the Final code provided by SPS in...
Forum - 11/22/2021
I made an excel spreadsheet and added a column to identify what the parts department should bill out. I made it so we basically got a raise for service finally and they can increase the parts billing slightly. My guys bill them out to equal the total...
Forum - 01/10/2019
... were back here and came to us with the complaint. We opened a ticket, ran a calculator that showed what the customer should have paid instead of the full amount (they paid over $4,000.00 on vacation) and reimbursed them the amount that GM would have...
Parts warranty - 01/11/2019
... based on that repair, but that is just dumb to me. That could potentially mean the parts warranty would never end as long as you come in every few months with it broken.Thoughts?https://www.jlwarranty.com/Community/Article/2898/Part%20Warranty%20CoverageThat...
Forum - 01/11/2019
My reject rate is driving me nuts already! It has jumped up to 11%, from 2-5%, with no obvious pattern. I certainly dont have that many to reject... I may call and aggravate Reynolds and see where the problem is and enter them in Global until rectified....
Forum - 12/06/2018
Hi pmservice1, Thanks for the request! Please take a look at the Technician Accounting for Labor Time Video for information on time documentation.
Forum - 01/08/2019
Create an Excel Spreadsheet documenting the 100 sequential job cards with the Effective Labor Rate calculation (P&P Article 2.1.1).
What Would You Do - 02/19 - 01/21/2019
... performance of the repair. How should the warranty administrator proceed with this repair? What component should be indicated as the failure and with what labor operation? ...
Forum - 01/24/2019
We use Reynolds also and are running into the same issue with Field Action N182201853 with a LOP of 9104163. Its unfortunate they dont have a place to enter this if it does not propmt you.
DIRT REMOVAL to access - 02/08/2019
HiI am just curious what others are doing with regards to this issue. We are located in a very large agricultural area and most of our business is from farms and ranches. When these trucks come in they are sometimes caked in dirt. Sometimes in order to...
Forum - 02/20/2019
... they take in determining why a code set could be considered diagnostic, but not sure how that would hold up under GM scrutiny. My rule of thumb has been to see if there is separate punch times and if the tech's comments justify diagnostic time. ...
Forum - 10/18/2018
... bulb coverage is available within the Owner Manual > New Vehicle Limited Warranty > What is Not Covered section of SI for certain model vehicles. For example, from Document ID 4896110: "Keyless Entry batteries (or other remote transmitter/receiver...
Forum - 08/30/2018
Just engines and transmissions replacements...the requirement for transfer case replacements was eliminated in early 2017. Reference documents: P&P Article 2.16 & Bulletin 16-NA-338.
Forum - 08/20/2018
Straight time (ST) is time not published in the Labor Time Guide. The technician must document all steps taken to support repair. Management is responsible for the reasonableness of the request. The request needs to be authorized by service management...
California Emissions Warranty - 09/19/2018
... have the CA emissions warranty but is now registered in the state of CA and has a repair that would be covered under the CA emissions warranty. Are we by law to cover this and to get the warranty extended we send in a copy of their CA registration?...
Forum - 08/17/2018
... authorizations and an explanation that it is all consequential damage. You might reference the document ID number that instructs you to remove the windshield in order to replace the headliner. Be sure your sublet bill (if you used and outside jobber...
Forum - 08/24/2018
... IN THESE TYPES OF REPAIRS FALLS UNDER THE DIAG THAT IS INCLUDED IN THE STRATEGY BASED DIAGNOSIS. WHAT I SEE HAPPENING IS ANOTHER WAY TO NOT PAY MY TECHS. NOW I HAVE TO HAVE THEM WATCH THE CLOCK MORE THAN THEY FOCUS ON THE VEHICLE. THIS IS AGGRAVATING....
Forum - 11/30/2018
Thanks ewill3rd for sharing how your dealership handles a shuttle service & providing the web address for our shuttle stamp! Courtesy Transportation Bulletin 07-00-89-037 supports, as mentioned by ewill3rd, documentation includes recording on...
Forum - 10/29/2018
Please take my advice with a grain of salt. Remember I was told that by someone at DBC and you know how they can be. This was always my understanding though and he told me to submit it that way. TCM's that are mounted inside the trans and are part of...
Up Assembly Claim Help - 11/23/2018
... to adjust the claim after CCA credit. The last thing I read on this said that they only do that now by request from the dealer on customer pay. My thinking is that we should submit with the rear axle billed, using the rear axle labor operation,...
Forum - 05/31/2018
I don't know if I can give you and official answer but from what I believe to be the manufacturer's view, you should always try to machine them if they are within specification before replacing them. If there is an obvious defect or if the customer squeals...
Forum - 07/09/2018
... having Svc Mgr do a DMA Pre-Auth request form)is to override any amount the calculator would show as customer participation, so that it doesn't count against us on our Policy adherence. Here in NW Florida any deviation counts against ...
Forum - 05/11/2018
... goodwill labor operations. As far as I know this is probably the fourth one we've ever done and two of those were vehicle payments. We tried the spontaneous maintenace once, but our rep debited it saying it didn't apply the way we used it. ...
Forum - 05/30/2018
Thanks. That one helps. SM was hoping for something more detailed but other than P&P, I don't know of any other bulletins or sources. I am fairly new to GM and my SM is even newer to it than I am. We learn together. :) &nb...
What Would You Do - 08/18 - 07/23/2018
A 2014 Chevrolet Silverado was brought into the service department with a misfire, check engine light, and the vehicle was also shutting itself down. The technician verified the concern and found DTC P1290: fuel pump driver control.TAC advised replacement...
... on the select controller screen and select "Programming" for the Select Function/Sequence. Document all of the warranty claim codes provided on the WCC screen in the Correction field of the job card. Enter the Final code provided by SPS in...
Forum - 11/22/2021
I made an excel spreadsheet and added a column to identify what the parts department should bill out. I made it so we basically got a raise for service finally and they can increase the parts billing slightly. My guys bill them out to equal the total...
Forum - 01/10/2019
... were back here and came to us with the complaint. We opened a ticket, ran a calculator that showed what the customer should have paid instead of the full amount (they paid over $4,000.00 on vacation) and reimbursed them the amount that GM would have...
Parts warranty - 01/11/2019
... based on that repair, but that is just dumb to me. That could potentially mean the parts warranty would never end as long as you come in every few months with it broken.Thoughts?https://www.jlwarranty.com/Community/Article/2898/Part%20Warranty%20CoverageThat...
Forum - 01/11/2019
My reject rate is driving me nuts already! It has jumped up to 11%, from 2-5%, with no obvious pattern. I certainly dont have that many to reject... I may call and aggravate Reynolds and see where the problem is and enter them in Global until rectified....
Forum - 12/06/2018
Hi pmservice1, Thanks for the request! Please take a look at the Technician Accounting for Labor Time Video for information on time documentation.
Forum - 01/08/2019
Create an Excel Spreadsheet documenting the 100 sequential job cards with the Effective Labor Rate calculation (P&P Article 2.1.1).
What Would You Do - 02/19 - 01/21/2019
... performance of the repair. How should the warranty administrator proceed with this repair? What component should be indicated as the failure and with what labor operation? ...
Forum - 01/24/2019
We use Reynolds also and are running into the same issue with Field Action N182201853 with a LOP of 9104163. Its unfortunate they dont have a place to enter this if it does not propmt you.
DIRT REMOVAL to access - 02/08/2019
HiI am just curious what others are doing with regards to this issue. We are located in a very large agricultural area and most of our business is from farms and ranches. When these trucks come in they are sometimes caked in dirt. Sometimes in order to...
Forum - 02/20/2019
... they take in determining why a code set could be considered diagnostic, but not sure how that would hold up under GM scrutiny. My rule of thumb has been to see if there is separate punch times and if the tech's comments justify diagnostic time. ...
Forum - 10/18/2018
... bulb coverage is available within the Owner Manual > New Vehicle Limited Warranty > What is Not Covered section of SI for certain model vehicles. For example, from Document ID 4896110: "Keyless Entry batteries (or other remote transmitter/receiver...
Forum - 08/30/2018
Just engines and transmissions replacements...the requirement for transfer case replacements was eliminated in early 2017. Reference documents: P&P Article 2.16 & Bulletin 16-NA-338.
Forum - 08/20/2018
Straight time (ST) is time not published in the Labor Time Guide. The technician must document all steps taken to support repair. Management is responsible for the reasonableness of the request. The request needs to be authorized by service management...
California Emissions Warranty - 09/19/2018
... have the CA emissions warranty but is now registered in the state of CA and has a repair that would be covered under the CA emissions warranty. Are we by law to cover this and to get the warranty extended we send in a copy of their CA registration?...
Forum - 08/17/2018
... authorizations and an explanation that it is all consequential damage. You might reference the document ID number that instructs you to remove the windshield in order to replace the headliner. Be sure your sublet bill (if you used and outside jobber...
Forum - 08/24/2018
... IN THESE TYPES OF REPAIRS FALLS UNDER THE DIAG THAT IS INCLUDED IN THE STRATEGY BASED DIAGNOSIS. WHAT I SEE HAPPENING IS ANOTHER WAY TO NOT PAY MY TECHS. NOW I HAVE TO HAVE THEM WATCH THE CLOCK MORE THAN THEY FOCUS ON THE VEHICLE. THIS IS AGGRAVATING....
Forum - 11/30/2018
Thanks ewill3rd for sharing how your dealership handles a shuttle service & providing the web address for our shuttle stamp! Courtesy Transportation Bulletin 07-00-89-037 supports, as mentioned by ewill3rd, documentation includes recording on...
Forum - 10/29/2018
Please take my advice with a grain of salt. Remember I was told that by someone at DBC and you know how they can be. This was always my understanding though and he told me to submit it that way. TCM's that are mounted inside the trans and are part of...
Up Assembly Claim Help - 11/23/2018
... to adjust the claim after CCA credit. The last thing I read on this said that they only do that now by request from the dealer on customer pay. My thinking is that we should submit with the rear axle billed, using the rear axle labor operation,...
Forum - 05/31/2018
I don't know if I can give you and official answer but from what I believe to be the manufacturer's view, you should always try to machine them if they are within specification before replacing them. If there is an obvious defect or if the customer squeals...
Forum - 07/09/2018
... having Svc Mgr do a DMA Pre-Auth request form)is to override any amount the calculator would show as customer participation, so that it doesn't count against us on our Policy adherence. Here in NW Florida any deviation counts against ...
Forum - 05/11/2018
... goodwill labor operations. As far as I know this is probably the fourth one we've ever done and two of those were vehicle payments. We tried the spontaneous maintenace once, but our rep debited it saying it didn't apply the way we used it. ...
Forum - 05/30/2018
Thanks. That one helps. SM was hoping for something more detailed but other than P&P, I don't know of any other bulletins or sources. I am fairly new to GM and my SM is even newer to it than I am. We learn together. :) &nb...
What Would You Do - 08/18 - 07/23/2018
A 2014 Chevrolet Silverado was brought into the service department with a misfire, check engine light, and the vehicle was also shutting itself down. The technician verified the concern and found DTC P1290: fuel pump driver control.TAC advised replacement...
Labor Time Update - 08/08/2018
... time has "To Replace One Additional Piston And/Or Connecting Rod" with an add time of .2. Does that mean .2 total? The August time has the same thing, but it also has "To Replace Piston Rings as required - Each Additional" of .7. Can...
Forum - 08/08/2018
The "Bulk Parts" document in the Warranty Admission Resource Center has some good examples on the conversion. https://dealer.autopartners.net/sites/usdppm/WarrantyResourceLibrary/Bulk%20Parts.pdf
Forum - 08/01/2018
I had my PSC add it to my list of things I can use. I do have a lot of additional authority though. I don't think it requires manager access to use because most of our techs have it.
Forum - 05/02/2018
... not having our recalls done and submitted and they can't get their end right. I really appreciate your feedback, please let us know when you here from them. My serv mgr has agreed to perform the recalls with a qty 1, then I can close them in case we...
Forum - 04/25/2018
Thanks ewill3rd for providing the Document ID! Detail regarding the use of the Electrical and Powertrain Controls Labor-Only Labor Codes is also found within Bulletin 06-08-47-001: Warranty, SPS, Control Module Diagnostics and Configuration Information,...
Forum - 04/25/2018
... coverage in the resource center titled 2001-2018 Warranty at a Glance V6 (I believe you should get on this from chrome because I have heard other browsers don't want to open it correctly) and in the 2016-2018 tab, on the far right it shows...
Transmission repair/ replacement - 03/29/2018
... concern Called TAC and was advicsed to perform 16-NA-019, relearn garage shifts C3 and C5, if this does not take care of concern, replace 4-5-6-7-8-r fibers only. Tech performed repair, and still double bump was present. Upon further diag found...
Forum - 04/03/2018
Yes, it would be considered 'true' OLH requiring authorization and seperate time documentation.
Forum - 04/11/2018
... that the campaign needs to stay open in case the next customer that may own the vehicle wants it done. All I was told to do was discontinue the mailings, or put a note in the system under their account to not do that specific recall. ...
16-NA-051 BULLETIN - 03/22/2018
... In this it says to replace the active shutter if there is corrosion on M60B connector. It doesn't list a shutter part number or addtional labor op for the repair. My technicians have been using the connector as the failed part and asking for 2.2 in OLH...
Forum - 03/28/2018
... approval but from there I just wait for it to pay Never had problems getting one paid as long as you have a documented pre-auth. We use CDK and I haven't messed with attaching files to the claim for initial submission and I don't get dinged for rejection...
Forum - 03/27/2018
kturner: Since an add on is "after the fact", i.e. the customer copy has been printed and signed by the customer, it would make sense that any added repairs would be documented on the front of the work order (where your manager typically authorizes)...
CADPP24/24P - 03/22/2018
... Factory Warranty. Aftermarket Extended Service Contract Found. So I figured this is one that I don't submit through GWM, but now I am lost on who to contact about this. I know that there is the Divisional Extended Protection Claims Manual but it is dated...
Forum - 03/09/2018
Did your dealership receive some sort of confirmation that CAC agreed to the use of the voucher for the customer's repair vs for a maintenance service? If so, and you have elected to proceed, document the CAC case number with the transaction. Unless...
Forum - 02/19/2018
... that utilize their DMS to perform electronic time accounting. Only other choice would be what has already been suggested by other post, to have technicans get in the habit of always punching approximately .3 worth of time to establish...
Forum - 02/28/2019
Hi Candy! Yes, the repair time must be documented on the technician's time ticket by job card.
WIRELESS CHARGING SYSTEM RPO - 02/22/2019
We are doing a PDI on an 2019 acadia and are adding factory invoiced option 5ZI, wireless charging system. This RPO labor time is not included in the master list under PDI adds. Has anyone had experience with this? When I looked up wireless charging...
Forum - 02/22/2019
... in the Comments section, scan your docs (job card, warranty invoice, any sublets, etc that would validate the claim) and submit the claim. It will go into Pending status for your Warranty Claim Specialist to review. If all info is complete...
"Special Circumstances" Rental Help - 03/08/2019
... they are being stored in a U-HAUL. Customer was wanting to know if he rented a truck if GM would reimburse him. I contacted our warranty specialist and was advised that we would have to use one of the Enterprise/Hertz/Avis companies to provide...
Forum - 03/22/2019
... recall, therefore the ZFAT transaction was submitted and accepted with the engine documented as consequential damage....
EarlyBird/Night Drop authorization ? - 03/21/2019
Just want to verify what I think I am reading...we used to have to get Management approval on repair orders where the customer filled out the Night drop Envelope, but NOT completely. Our envelopes do NOT have the required field of "Complete VIN",...
Forum - 05/16/2019
Hi Karyl, If the converter is damaged as a result of the recall, recommend handling as consequential damage. Be sure to include supporting documentation for the subsequent failure.
Forum - 05/23/2019
... with the labor operation) and/or electrical diagnosis is not associated with the repair, the time would be handled as OLH. Service management is responsible for the reasonableness of the OLH request. Management authorization and separate time docume...
Forum - 03/01/2019
Hi warranty1! Take a look at Global Document ID 4861080: Emission Coverage Code table and/or the model year specific Emissions Warranty Part Lists found in the Warranty Administration Resource Center under the Vehicle Warranty Information tab.
Forum - 04/25/2019
The WPC bulletin (99-00-89-019) addresses part return requests associated with warranty and policy transactions. I have been unable to locate any documentation supporting part return requests associated with an extended warranty transaction (ZSCT).
... time has "To Replace One Additional Piston And/Or Connecting Rod" with an add time of .2. Does that mean .2 total? The August time has the same thing, but it also has "To Replace Piston Rings as required - Each Additional" of .7. Can...
Forum - 08/08/2018
The "Bulk Parts" document in the Warranty Admission Resource Center has some good examples on the conversion. https://dealer.autopartners.net/sites/usdppm/WarrantyResourceLibrary/Bulk%20Parts.pdf
Forum - 08/01/2018
I had my PSC add it to my list of things I can use. I do have a lot of additional authority though. I don't think it requires manager access to use because most of our techs have it.
Forum - 05/02/2018
... not having our recalls done and submitted and they can't get their end right. I really appreciate your feedback, please let us know when you here from them. My serv mgr has agreed to perform the recalls with a qty 1, then I can close them in case we...
Forum - 04/25/2018
Thanks ewill3rd for providing the Document ID! Detail regarding the use of the Electrical and Powertrain Controls Labor-Only Labor Codes is also found within Bulletin 06-08-47-001: Warranty, SPS, Control Module Diagnostics and Configuration Information,...
Forum - 04/25/2018
... coverage in the resource center titled 2001-2018 Warranty at a Glance V6 (I believe you should get on this from chrome because I have heard other browsers don't want to open it correctly) and in the 2016-2018 tab, on the far right it shows...
Transmission repair/ replacement - 03/29/2018
... concern Called TAC and was advicsed to perform 16-NA-019, relearn garage shifts C3 and C5, if this does not take care of concern, replace 4-5-6-7-8-r fibers only. Tech performed repair, and still double bump was present. Upon further diag found...
Forum - 04/03/2018
Yes, it would be considered 'true' OLH requiring authorization and seperate time documentation.
Forum - 04/11/2018
... that the campaign needs to stay open in case the next customer that may own the vehicle wants it done. All I was told to do was discontinue the mailings, or put a note in the system under their account to not do that specific recall. ...
16-NA-051 BULLETIN - 03/22/2018
... In this it says to replace the active shutter if there is corrosion on M60B connector. It doesn't list a shutter part number or addtional labor op for the repair. My technicians have been using the connector as the failed part and asking for 2.2 in OLH...
Forum - 03/28/2018
... approval but from there I just wait for it to pay Never had problems getting one paid as long as you have a documented pre-auth. We use CDK and I haven't messed with attaching files to the claim for initial submission and I don't get dinged for rejection...
Forum - 03/27/2018
kturner: Since an add on is "after the fact", i.e. the customer copy has been printed and signed by the customer, it would make sense that any added repairs would be documented on the front of the work order (where your manager typically authorizes)...
CADPP24/24P - 03/22/2018
... Factory Warranty. Aftermarket Extended Service Contract Found. So I figured this is one that I don't submit through GWM, but now I am lost on who to contact about this. I know that there is the Divisional Extended Protection Claims Manual but it is dated...
Forum - 03/09/2018
Did your dealership receive some sort of confirmation that CAC agreed to the use of the voucher for the customer's repair vs for a maintenance service? If so, and you have elected to proceed, document the CAC case number with the transaction. Unless...
Forum - 02/19/2018
... that utilize their DMS to perform electronic time accounting. Only other choice would be what has already been suggested by other post, to have technicans get in the habit of always punching approximately .3 worth of time to establish...
Forum - 02/28/2019
Hi Candy! Yes, the repair time must be documented on the technician's time ticket by job card.
WIRELESS CHARGING SYSTEM RPO - 02/22/2019
We are doing a PDI on an 2019 acadia and are adding factory invoiced option 5ZI, wireless charging system. This RPO labor time is not included in the master list under PDI adds. Has anyone had experience with this? When I looked up wireless charging...
Forum - 02/22/2019
... in the Comments section, scan your docs (job card, warranty invoice, any sublets, etc that would validate the claim) and submit the claim. It will go into Pending status for your Warranty Claim Specialist to review. If all info is complete...
"Special Circumstances" Rental Help - 03/08/2019
... they are being stored in a U-HAUL. Customer was wanting to know if he rented a truck if GM would reimburse him. I contacted our warranty specialist and was advised that we would have to use one of the Enterprise/Hertz/Avis companies to provide...
Forum - 03/22/2019
... recall, therefore the ZFAT transaction was submitted and accepted with the engine documented as consequential damage....
EarlyBird/Night Drop authorization ? - 03/21/2019
Just want to verify what I think I am reading...we used to have to get Management approval on repair orders where the customer filled out the Night drop Envelope, but NOT completely. Our envelopes do NOT have the required field of "Complete VIN",...
Forum - 05/16/2019
Hi Karyl, If the converter is damaged as a result of the recall, recommend handling as consequential damage. Be sure to include supporting documentation for the subsequent failure.
Forum - 05/23/2019
... with the labor operation) and/or electrical diagnosis is not associated with the repair, the time would be handled as OLH. Service management is responsible for the reasonableness of the OLH request. Management authorization and separate time docume...
Forum - 03/01/2019
Hi warranty1! Take a look at Global Document ID 4861080: Emission Coverage Code table and/or the model year specific Emissions Warranty Part Lists found in the Warranty Administration Resource Center under the Vehicle Warranty Information tab.
Forum - 04/25/2019
The WPC bulletin (99-00-89-019) addresses part return requests associated with warranty and policy transactions. I have been unable to locate any documentation supporting part return requests associated with an extended warranty transaction (ZSCT).
Forum - 04/02/2019
So you don't lose money on these at all? Is there a markup on your parts or do you have them at cost? I can't remember how much is billed out on the DEF. It seems like a lot. I haven't paid as much attention to that since we went...
Forum - 04/03/2019
Yes, thanks 1MaryRuble! The transaction total dollar limit for a ZPTC/ZPTI transaction is $500. Transactions that exceed the limit must be routed for GM Authorization to the WSC for review with the invoice from the original part installation or purchase....
What labor op to use? - 04/17/2019
Hi allI have a claim where the tech spent some time to find a noise in the dash. He found that the "what he is calling it" sunload temp sensor was loose and he had to resecure it and I'm trying to claim some time on this. Another name that I've heard...
Forum - 06/18/2019
... reimbursement for stop delivery (job 1) and repair (job 2) that will be claimed in that order. You calculate the number of days between the stop delivery notice 4/18/19 to the day it was repaired and available for sale. The reimbursement cannot exceed...
Forum - 06/13/2019
... also states: When more than one WCC is generated for a programming event, it is required to document all Warranty Claim Codes in the "Correction" field on the job card. Dealers must also enter one of the codes in the SPS WCC field of the transaction,...
Forum - 06/14/2019
... that was used to program the module. They are stored in the actual machine that they used. You can look them up later but you can't print anything....
The New SPS programming validation? - 06/13/2019
... code we put in the required field now? Per GCUS-9-7841 released on May 31, 2019Q: What if I have more than 1 code to record?A: It is best practice to input the FINAL code into the SPS Warranty Claim Code Field. The remainder of the...
Policy on an over the counter part - 05/20/2019
... and installed by an independent repair shop. We are now replacing it in May. I know the warranty would be 12 months/unlimited because it was purchased before the change of 24/unlimited on 4/1/18. It was for a TCM. Any information on this would be greatly...
Forum - 08/08/2019
Thanks ewill3rd for the side note! The technician comments originated from an actual job card and vehicle repair. I agree, this repair does leave some doubt in your mind : )
Forum - 06/20/2019
... told to submit floor plan line first then after it pays I can submit the rest. I hope this is somewhat helpful!...
Forum - 12/10/2019
... pictures for damages over $500. With your labor rate, the sublet for the door panel, by itself would be $503.39 (excluding any blending to adjacent panel) if my math is correct. Your lop appears correct. It would have given you a reject stating your...
Forum - 11/19/2019
... help you. As far as the sevice manager being off if you are a qualified management your signature would be acceptable....
Maintenance Service on dual wheel vehicles - 08/31/2019
... this. How long have they been doing this? Did it just start in 2019? For the 6.6 dual wheel total would be $95 and the 6.0 dual wheel would be $45.Thanks, Carol...
Forum - 08/27/2019
Great suggestions for New Vehicle Damage information rchaney! Correctly documenting damage on the delivery receipt or ePOD is very important. Without the correct damage codes (or any damage codes), a transportation damage claim is unlikely to pay. If...
Old Labor Op Issue - 10/02/2019
We had a 2004 Silverado need a parts warranty repair for the mode door actuator. As you may know the dash has to come out for this replacement. We are instructed to use the labor time guide for a newer model because the lops are gone for a...
What Would You Do - 04/20 - 03/27/2020
... reasons. The owner was very dissatisfied that their 2018MY vehicle had a catastrophic failure and would not agree to a repair. The 3 C’s documentation on the job card was as follows:Concern: Customer states that the vehicle has an engine knock.Cause:...
Forum - 01/02/2020
With Transportation claims , you have to contact the NVD to get your claims paid for. There they can inform you the correct labor op or escalate the claim if the one you are using is correct already. Always make sure to get the 3 pictures needed...
Forum - 01/03/2020
Honestly, I don't know that it is written lol. My WS Specialist had explained it to me, years ago, when I was having trouble out of sublets for paint claims. The blend add is usually not for new units, as it accounts for environmental fade of paint. Now,...
Curious how often this happens... - 01/21/2020
We had a vehicle come in, with a code for a misfire on cylinder 2, needing injector. We document the codes, the failure, order the injector and close the ticket. Vehicle comes back in and the code has cleared itself and does not even show as history....
Heater Block Cord Recall - 01/29/2020
... new vehicles in inventory but now my warranty rep is telling me that is wrong and I should not be doing that. How are others in the warm states that aren't receiving parts yet handling this? Thanks...
Re: New Vehicle Inspections - 05/28/2015
Yes! Please access the Resources tab at the top of the jlwarranty community web page, select Warranty Help Cards and then click on the Transportation Damage Code Card (download & print for free). Kristen / jlwarranty
Re: What Would You Do - 06/15 - 06/30/2015
... the 4 frame bolts when he replaces the steering gear housing and also to adding extra parts that don't belong...think i got his attention now !! I do have a habit of checking all these bulletins with parts making sure all the parts belong guess its one...
What Would You Do - 07/15 - 06/30/2015
... had their vehicle towed to the dealership on March, 2015. The vehicle died while driving and would not restart or crank. The technician cleared the DTC for starter and fuel injectors, and tried to start the truck. The truck would not start and the...
Re: Claim $$ we could be missing... - 07/24/2015
... those labor operations in the help cards. Check out all of their help cards for information. Are you also claiming the admin allowance of .3 for parts returned to the WPC? I just pop into Global Wty and pull up the claim, click the adjustment button...
Re: PDI EXTRAS? - 07/22/2015
When a technician documents on the job card that a fluid was added at the time of PDI, the amount for that quantity of fluid (3 ounces, 1 gallon, 1/2 gallon, for example) may be claimed with transaction type ZPDI with labor operation 0590052. The amount...
So you don't lose money on these at all? Is there a markup on your parts or do you have them at cost? I can't remember how much is billed out on the DEF. It seems like a lot. I haven't paid as much attention to that since we went...
Forum - 04/03/2019
Yes, thanks 1MaryRuble! The transaction total dollar limit for a ZPTC/ZPTI transaction is $500. Transactions that exceed the limit must be routed for GM Authorization to the WSC for review with the invoice from the original part installation or purchase....
What labor op to use? - 04/17/2019
Hi allI have a claim where the tech spent some time to find a noise in the dash. He found that the "what he is calling it" sunload temp sensor was loose and he had to resecure it and I'm trying to claim some time on this. Another name that I've heard...
Forum - 06/18/2019
... reimbursement for stop delivery (job 1) and repair (job 2) that will be claimed in that order. You calculate the number of days between the stop delivery notice 4/18/19 to the day it was repaired and available for sale. The reimbursement cannot exceed...
Forum - 06/13/2019
... also states: When more than one WCC is generated for a programming event, it is required to document all Warranty Claim Codes in the "Correction" field on the job card. Dealers must also enter one of the codes in the SPS WCC field of the transaction,...
Forum - 06/14/2019
... that was used to program the module. They are stored in the actual machine that they used. You can look them up later but you can't print anything....
The New SPS programming validation? - 06/13/2019
... code we put in the required field now? Per GCUS-9-7841 released on May 31, 2019Q: What if I have more than 1 code to record?A: It is best practice to input the FINAL code into the SPS Warranty Claim Code Field. The remainder of the...
Policy on an over the counter part - 05/20/2019
... and installed by an independent repair shop. We are now replacing it in May. I know the warranty would be 12 months/unlimited because it was purchased before the change of 24/unlimited on 4/1/18. It was for a TCM. Any information on this would be greatly...
Forum - 08/08/2019
Thanks ewill3rd for the side note! The technician comments originated from an actual job card and vehicle repair. I agree, this repair does leave some doubt in your mind : )
Forum - 06/20/2019
... told to submit floor plan line first then after it pays I can submit the rest. I hope this is somewhat helpful!...
Forum - 12/10/2019
... pictures for damages over $500. With your labor rate, the sublet for the door panel, by itself would be $503.39 (excluding any blending to adjacent panel) if my math is correct. Your lop appears correct. It would have given you a reject stating your...
Forum - 11/19/2019
... help you. As far as the sevice manager being off if you are a qualified management your signature would be acceptable....
Maintenance Service on dual wheel vehicles - 08/31/2019
... this. How long have they been doing this? Did it just start in 2019? For the 6.6 dual wheel total would be $95 and the 6.0 dual wheel would be $45.Thanks, Carol...
Forum - 08/27/2019
Great suggestions for New Vehicle Damage information rchaney! Correctly documenting damage on the delivery receipt or ePOD is very important. Without the correct damage codes (or any damage codes), a transportation damage claim is unlikely to pay. If...
Old Labor Op Issue - 10/02/2019
We had a 2004 Silverado need a parts warranty repair for the mode door actuator. As you may know the dash has to come out for this replacement. We are instructed to use the labor time guide for a newer model because the lops are gone for a...
What Would You Do - 04/20 - 03/27/2020
... reasons. The owner was very dissatisfied that their 2018MY vehicle had a catastrophic failure and would not agree to a repair. The 3 C’s documentation on the job card was as follows:Concern: Customer states that the vehicle has an engine knock.Cause:...
Forum - 01/02/2020
With Transportation claims , you have to contact the NVD to get your claims paid for. There they can inform you the correct labor op or escalate the claim if the one you are using is correct already. Always make sure to get the 3 pictures needed...
Forum - 01/03/2020
Honestly, I don't know that it is written lol. My WS Specialist had explained it to me, years ago, when I was having trouble out of sublets for paint claims. The blend add is usually not for new units, as it accounts for environmental fade of paint. Now,...
Curious how often this happens... - 01/21/2020
We had a vehicle come in, with a code for a misfire on cylinder 2, needing injector. We document the codes, the failure, order the injector and close the ticket. Vehicle comes back in and the code has cleared itself and does not even show as history....
Heater Block Cord Recall - 01/29/2020
... new vehicles in inventory but now my warranty rep is telling me that is wrong and I should not be doing that. How are others in the warm states that aren't receiving parts yet handling this? Thanks...
Re: New Vehicle Inspections - 05/28/2015
Yes! Please access the Resources tab at the top of the jlwarranty community web page, select Warranty Help Cards and then click on the Transportation Damage Code Card (download & print for free). Kristen / jlwarranty
Re: What Would You Do - 06/15 - 06/30/2015
... the 4 frame bolts when he replaces the steering gear housing and also to adding extra parts that don't belong...think i got his attention now !! I do have a habit of checking all these bulletins with parts making sure all the parts belong guess its one...
What Would You Do - 07/15 - 06/30/2015
... had their vehicle towed to the dealership on March, 2015. The vehicle died while driving and would not restart or crank. The technician cleared the DTC for starter and fuel injectors, and tried to start the truck. The truck would not start and the...
Re: Claim $$ we could be missing... - 07/24/2015
... those labor operations in the help cards. Check out all of their help cards for information. Are you also claiming the admin allowance of .3 for parts returned to the WPC? I just pop into Global Wty and pull up the claim, click the adjustment button...
Re: PDI EXTRAS? - 07/22/2015
When a technician documents on the job card that a fluid was added at the time of PDI, the amount for that quantity of fluid (3 ounces, 1 gallon, 1/2 gallon, for example) may be claimed with transaction type ZPDI with labor operation 0590052. The amount...
Re: CAC/BRC CCL - Comprehesive (In IVH under applicable warranties) - 12/05/2014
... Another good information source is the GM Dealer Aftersales Empowerment - Goodwill Requests document. (Attached to archived Global Message G_0000183069)...
Closest Too Labor Op claims - 03/03/2015
Hello J & L, Your manual states: "Time recording for warranty and policy repairs is required. It is recommended that each line on the job card is recorded separately. A flag sheet or electronic time recording is the only acceptable method of time recording. o...
Re: RECALL 14116 POWER STEERING TORQUE SENSOR - 04/21/2015
... now where that is the case: tech who has watched the training video says the first sensor just would not calibrate and consequently replaced the sensor a 2nd time. This is a hefty little sensor for us to internalize, and the service manager is backing...
recall 14772 - 03/16/2015
TORK SENSOR REPLACEMENT AFTER RECALL WAS DONE AND THE SENSOR IS DEFECTIVE HOW TO GET SECOND SENSOR PAID FOR HAS ANY ONE Had TOO GET ONE PAID FOR AFTER RECALL I KNOW GM SAYS THAT THEY ARE NOT DEFECTIVE AT ALL
Re: Just a quick check to make sure I'm not the only one losing it - 11/03/2014
... Fleet account I handle, and to top it off I'm told to get it done in forty hours, no O/T. If GM would just space these recalls out a little more. Last month the parts manager spent a week in the hospital for stress. Am I next???? Are all of us next?...
Re: Just a quick check to make sure I'm not the only one losing it - 10/09/2014
... these key inserts, with the different recall numbers and then different labor ops,depending on what they need. And don't even get me started on the process if they have to add a key(no parts #, must go in NI). Also many VIN not on file so I can't transmit...
Just a quick check to make sure I'm not the only one losing it - 10/02/2014
I don't know about you guys, but I'm exhausted! Reviewing my warranty claims from last year to this year, my RO count has almost tripled. On top of that all of the new stipulations on parts retention and errors on GM's end makes me feel so disorganized...
Re: one concern two failures - 10/29/2014
... will probably also get the claim paid; but unfortunately it doesn't neccessarily mean GM will let you keep the claim money in an audit situation! Hope this helps. ...
Re: Closest To Labor Operations and Time - 03/03/2016
With the latest revision of the P&P, there is no longer documentation stating that when using a closest to operation labor time must be claimed as OLH. Kristen / jlwarranty
Re: PARTS SCRAP LIST - 03/03/2016
... returned (3 days after the paid date) at the top and give that packet to the parts department. I don't personally do the scrapping, but handle the credit statement and the job cards. I also print and copy all of the paperwork for WPC returns. So far,...
Recall 14574 & 15757 - 03/02/2016
I am wondering if anyone has any insight as to WHY the beauty cover is being removed on these vehicles. We have done a few now and all the customers are unhappy about the beauty cover being removed and not reinstalled back on the vehicle. I called DBC...
Re: ADP CLAIM SUBMISSION HELP - 01/25/2016
When a claim goes to the PMT screen it always starts out as 'INVALID'. You have to go through the PMT screens and make sure all your labor is broken down correctly (base, diag, additional time, etc.), parts are correct and net items are listed correctly....
Re: Over The Counter Parts Warranty - 01/27/2016
... I really be putting in those spaces. This one even has DBC stumped. I want to ensure I am doing this correctly before becomes an issue. And since I cant use my former SD number anymore, I'm at a loss....
Re: What Would You Do - 10/15 - 01/29/2016
After attaching supporting documentation to the transaction & providing additional 3 C's, the transaction paid with OLH supporting the case. Kristen / jlwarranty
Re: CAM-02 Report - 11/23/2015
rreed: Be sure to click the "Enable Editing" button at the top of the document. This will enable entry of data in the grey text areas of the form. Kristen / jlwarranty
Cause Codes - 09/03/2015
So what cause code would everyone use for "sticking valve" or "injector stuck open". I would say Bind, Sticks or Seized but that option is only available in rotating parts and electrical...and I believe in one other section not pertaining to this part. Anxious...
Re: Reynolds & Reynolds - Re-Transmit Warranty? - 08/16/2016
What seems like a little known fact about R&R is that instead of batch sending your claims at the end of the day, you can transmit them live. In 3651 after you have validated your warranty lines on the ro, you can transmit and get an answer back immediately....
Forum - 12/09/2016
Thanks again to everyone that participated in the Technician Time Documentation contest...lots of great pics & stories! Kristen : )
What Would You Do - 10/16 - 09/27/2016
... continued after balancing. A road force/balancing machine was then used, with the technician documenting the radial force variation on the Vibration Analysis Worksheet. NOTE: The Vibration Analysis Worksheet is found within bulletin 00-03-10-006...
Salary for Warranty Administration - 01/16/2017
I would like to re-open the discussion regarding pay for warranty administrators, and specifically, bonuses. I am currently in negotiation with management regarding getting paid a bonus based on the total dollar amount of reimbursement received...
Forum - 01/20/2017
... all the parts. If I use 4066890 - Piston, Connecting Rod, and Bearing Replacement - 9.2, but what do I do with the 4.0 hours of diag.?...
Forum - 01/24/2017
... since we want to sell it certified to go ahead and perform the procedure and submit it, that it would pay with no problem. Certified vehicles must have ALL required field actions performed, it worked, so I assume that you can still do them even...
Forum - 01/20/2017
... bonus structure from another admin I met at a JL training class. I did my research on what kind of raise I could ask for before I accepted the position, and while there is not a lot of information out there to find, DealersEdge had published...
Forum - 01/20/2017
I do 3 carlines. I am paid by the hour, no % or bonus of any kind. I am able to get them all done in one day but heavens if I ever took a vacation or had to be out for any length of time because there is no back up. which i am sure there is not...
Courtesy Transportation on Special Coverage claim? - 02/01/2017
... a customer can get a rental and it be paid for by warranty coverage on a Special Coverage, this is what it says..."Courtesy Transportation – For US and Canada The General Motors Courtesy Transportation program is intended to minimize customer...
... Another good information source is the GM Dealer Aftersales Empowerment - Goodwill Requests document. (Attached to archived Global Message G_0000183069)...
Closest Too Labor Op claims - 03/03/2015
Hello J & L, Your manual states: "Time recording for warranty and policy repairs is required. It is recommended that each line on the job card is recorded separately. A flag sheet or electronic time recording is the only acceptable method of time recording. o...
Re: RECALL 14116 POWER STEERING TORQUE SENSOR - 04/21/2015
... now where that is the case: tech who has watched the training video says the first sensor just would not calibrate and consequently replaced the sensor a 2nd time. This is a hefty little sensor for us to internalize, and the service manager is backing...
recall 14772 - 03/16/2015
TORK SENSOR REPLACEMENT AFTER RECALL WAS DONE AND THE SENSOR IS DEFECTIVE HOW TO GET SECOND SENSOR PAID FOR HAS ANY ONE Had TOO GET ONE PAID FOR AFTER RECALL I KNOW GM SAYS THAT THEY ARE NOT DEFECTIVE AT ALL
Re: Just a quick check to make sure I'm not the only one losing it - 11/03/2014
... Fleet account I handle, and to top it off I'm told to get it done in forty hours, no O/T. If GM would just space these recalls out a little more. Last month the parts manager spent a week in the hospital for stress. Am I next???? Are all of us next?...
Re: Just a quick check to make sure I'm not the only one losing it - 10/09/2014
... these key inserts, with the different recall numbers and then different labor ops,depending on what they need. And don't even get me started on the process if they have to add a key(no parts #, must go in NI). Also many VIN not on file so I can't transmit...
Just a quick check to make sure I'm not the only one losing it - 10/02/2014
I don't know about you guys, but I'm exhausted! Reviewing my warranty claims from last year to this year, my RO count has almost tripled. On top of that all of the new stipulations on parts retention and errors on GM's end makes me feel so disorganized...
Re: one concern two failures - 10/29/2014
... will probably also get the claim paid; but unfortunately it doesn't neccessarily mean GM will let you keep the claim money in an audit situation! Hope this helps. ...
Re: Closest To Labor Operations and Time - 03/03/2016
With the latest revision of the P&P, there is no longer documentation stating that when using a closest to operation labor time must be claimed as OLH. Kristen / jlwarranty
Re: PARTS SCRAP LIST - 03/03/2016
... returned (3 days after the paid date) at the top and give that packet to the parts department. I don't personally do the scrapping, but handle the credit statement and the job cards. I also print and copy all of the paperwork for WPC returns. So far,...
Recall 14574 & 15757 - 03/02/2016
I am wondering if anyone has any insight as to WHY the beauty cover is being removed on these vehicles. We have done a few now and all the customers are unhappy about the beauty cover being removed and not reinstalled back on the vehicle. I called DBC...
Re: ADP CLAIM SUBMISSION HELP - 01/25/2016
When a claim goes to the PMT screen it always starts out as 'INVALID'. You have to go through the PMT screens and make sure all your labor is broken down correctly (base, diag, additional time, etc.), parts are correct and net items are listed correctly....
Re: Over The Counter Parts Warranty - 01/27/2016
... I really be putting in those spaces. This one even has DBC stumped. I want to ensure I am doing this correctly before becomes an issue. And since I cant use my former SD number anymore, I'm at a loss....
Re: What Would You Do - 10/15 - 01/29/2016
After attaching supporting documentation to the transaction & providing additional 3 C's, the transaction paid with OLH supporting the case. Kristen / jlwarranty
Re: CAM-02 Report - 11/23/2015
rreed: Be sure to click the "Enable Editing" button at the top of the document. This will enable entry of data in the grey text areas of the form. Kristen / jlwarranty
Cause Codes - 09/03/2015
So what cause code would everyone use for "sticking valve" or "injector stuck open". I would say Bind, Sticks or Seized but that option is only available in rotating parts and electrical...and I believe in one other section not pertaining to this part. Anxious...
Re: Reynolds & Reynolds - Re-Transmit Warranty? - 08/16/2016
What seems like a little known fact about R&R is that instead of batch sending your claims at the end of the day, you can transmit them live. In 3651 after you have validated your warranty lines on the ro, you can transmit and get an answer back immediately....
Forum - 12/09/2016
Thanks again to everyone that participated in the Technician Time Documentation contest...lots of great pics & stories! Kristen : )
What Would You Do - 10/16 - 09/27/2016
... continued after balancing. A road force/balancing machine was then used, with the technician documenting the radial force variation on the Vibration Analysis Worksheet. NOTE: The Vibration Analysis Worksheet is found within bulletin 00-03-10-006...
Salary for Warranty Administration - 01/16/2017
I would like to re-open the discussion regarding pay for warranty administrators, and specifically, bonuses. I am currently in negotiation with management regarding getting paid a bonus based on the total dollar amount of reimbursement received...
Forum - 01/20/2017
... all the parts. If I use 4066890 - Piston, Connecting Rod, and Bearing Replacement - 9.2, but what do I do with the 4.0 hours of diag.?...
Forum - 01/24/2017
... since we want to sell it certified to go ahead and perform the procedure and submit it, that it would pay with no problem. Certified vehicles must have ALL required field actions performed, it worked, so I assume that you can still do them even...
Forum - 01/20/2017
... bonus structure from another admin I met at a JL training class. I did my research on what kind of raise I could ask for before I accepted the position, and while there is not a lot of information out there to find, DealersEdge had published...
Forum - 01/20/2017
I do 3 carlines. I am paid by the hour, no % or bonus of any kind. I am able to get them all done in one day but heavens if I ever took a vacation or had to be out for any length of time because there is no back up. which i am sure there is not...
Courtesy Transportation on Special Coverage claim? - 02/01/2017
... a customer can get a rental and it be paid for by warranty coverage on a Special Coverage, this is what it says..."Courtesy Transportation – For US and Canada The General Motors Courtesy Transportation program is intended to minimize customer...
Forum - 02/01/2017
... vehicle I'm working on no longer has Bumper-to-Bumper or Powertrain coverage, so the rental would not be covered, correct?...
17019 and the Oil - 02/07/2017
... says you can submit $13.33 in net for oil. My parts guys weren't happy about that, as they would be losing money on the oil. In short, the DBC said many dealers have called in and it's now an escalated case. It sounded as if dealers have...
Forum - 02/24/2017
Go figure with GM.. lets leave it questionable instead of keeping it the same way for all - lol thanks for the assistance... I know have backup to show service managers that want to internal it because it "doesnt state" it
Forum - 01/23/2018
... of the OVN from the DMA depending on the reason and circumstances prior to ordering it. Then they would have had the pre-auth. The 3 day rental is allowed if the vehicle was diagnosed and down for the three days they had the rental. I would give it back...
Forum - 02/06/2018
UPDATE! I just got a response back from WSC regarding this question, and here's the response. What my opinion is, if the customer takes their vehicle to an outside shop, while still under warranty, I would offer a reimbursement at warranty rates. If...
Wiring repair. Same failure less than 12 months. - 01/31/2018
... was under bumper to bumper warranty. It is now out of warranty. Can we collect for this repair and what is the correct way to claim it? ...
Central Transport not Picking Up - 02/02/2018
... it on the truck any other way). They are supposed to be back with a truck with a liftgate, but we don't know when. Since then, our request status has dropped into the red bar. Should we call WPC and explain the situation, or should we go ahead and fill...
Forum - 02/12/2018
... the amount of time claimed to GM on the transaction. Note: Punching on/off physical job cards does not meet technician timekeeping requirements and is non-compliant and is unacceptable. Service management approval, in the form of an explanation with...
Forum - 12/18/2017
Be sure to confirm that Business Unit: "GM-US" is selected from the drop down at the top of the Service Agent Profile (vs MIC). Also, what labor operation are you working with?
REPLACE VS. RE-PLACE - 12/21/2017
... but it also means “put it back in its original place or position". I wish GM would use "re-install"in SI when it is meant to put the original part back into the vehicle, and "replace" when they want a new part. Some of the techs interperet...
Forum - 12/08/2017
... have honestly never used ZSET except to submit for accessories added to vehicle build. If you have the invoiced copy of the repair once it's done I just wonder why do a ZSET? This is a new one to me, anyone else out there doing this?...
Forum - 12/08/2017
If OLH, determine the appropriate time based on technician time punch documentation for the other time spent on the repair, as approved by management.
Early Bird Drop Envelope requirements? - 12/06/2017
... before, ours are NOT compliant...so, here are few questionsFor the envelopes with nothing on them, would any job line be considered Add-on even if it's only 1 line? If the envelope lists one concern, we call them, it becomes two concerns, do we...
Error Code 175 for Special Coverage 14582 - 01/17/2018
... even get the claim in a pending status for our specialist to see it. Is there anything that can be done, or does the fact that it was never in the vehicle's applicable warranties in IVH stopping everything?...
Forum - 01/22/2018
Documentation of the policy can be found within the maintenance program guidelines/dealer guides. These guides are available in the Dealership Policies, Procedures, and Guides application within GlobalConnect.
Forum - 11/10/2017
... any of the documents. Definitely worthy of a DBC contact - Please provide an update if/when you receive one! Thanks!...
Forum - 11/07/2017
Yes, there is only one code for both modules. The DBC person was not sure what to do and said to call TAC. My WSC specialost said to submit 17337 using the Labor Op that pays .3 hrs and have DBC manually close recall 17419. Neither scenario was acceptable....
Forum - 10/24/2017
I don't have one in front of me, but I'm pretty sure the ones that I've gotten from my Service Manager HAVE had the "range" on them... I have another question regarding this, do we need a PET for something like an oil change that the appointment for the...
Forum - 12/05/2017
... Policies & Procedures Manual - General Information. To best view the matrix click on the Download link under Attachments. On a side note: With the latest update of the P&P, notice the highlighted section within this article pertaining to the...
BE AWARE...Add On Repairs wording - 12/06/2017
... else who might be submitting to GM.:) Although the wording in P&P is very detailed on what needs to be written for the Manager approval portion, i.e. Must specifically state that they verified the concern, it only states that the Date and Time...
CONSEQUENTIAL DAMAGE THAT RESULTS IN ASSEMBLY REPLACEMENT - 09/28/2017
... OP WITH THE ECM LISTED AS THE FAILED PART. NEW GUIDELINES STATE THAT CONSEQUENTIAL DAMAGE CLAIMS DO NOT HAVE TO HAVE SEPARATE ON/OFF PUNCH TIMES (THIS ONE DOES) AND IT DOES NOT HAVE TO BE APPROVED BY THE SERV MANAGER. CLAIM REJECTED SAYING WSC WANTS...
Forum - 09/28/2017
... corrects the water leak on one visit & the customer returns at a later date for a mildew odor concern. If that is the case (the customer returned at a later date) open a new job card to address the odor, referencing the previous water leak repair...
Forum - 09/28/2017
... I see info on sending 200 back on a pallet. We will not have 200 to send back. Im trying to ship what I have back due to we dont have the storage for what we have now. Linda...
What Would You Do - 06/17 - 05/22/2017
... warranty administrator questioned whether or not the lines should be administered for payment.How would you handle this situation at your dealership?...
New PDI Time Allowance Search Tool - 05/22/2017
If you have downloaded our PDI Time Allowance Help Cards in the past, you may have noticed that they can become quite lengthy. So we've developed an online quick search tool with all the same information as the cards... just faster and more...
... vehicle I'm working on no longer has Bumper-to-Bumper or Powertrain coverage, so the rental would not be covered, correct?...
17019 and the Oil - 02/07/2017
... says you can submit $13.33 in net for oil. My parts guys weren't happy about that, as they would be losing money on the oil. In short, the DBC said many dealers have called in and it's now an escalated case. It sounded as if dealers have...
Forum - 02/24/2017
Go figure with GM.. lets leave it questionable instead of keeping it the same way for all - lol thanks for the assistance... I know have backup to show service managers that want to internal it because it "doesnt state" it
Forum - 01/23/2018
... of the OVN from the DMA depending on the reason and circumstances prior to ordering it. Then they would have had the pre-auth. The 3 day rental is allowed if the vehicle was diagnosed and down for the three days they had the rental. I would give it back...
Forum - 02/06/2018
UPDATE! I just got a response back from WSC regarding this question, and here's the response. What my opinion is, if the customer takes their vehicle to an outside shop, while still under warranty, I would offer a reimbursement at warranty rates. If...
Wiring repair. Same failure less than 12 months. - 01/31/2018
... was under bumper to bumper warranty. It is now out of warranty. Can we collect for this repair and what is the correct way to claim it? ...
Central Transport not Picking Up - 02/02/2018
... it on the truck any other way). They are supposed to be back with a truck with a liftgate, but we don't know when. Since then, our request status has dropped into the red bar. Should we call WPC and explain the situation, or should we go ahead and fill...
Forum - 02/12/2018
... the amount of time claimed to GM on the transaction. Note: Punching on/off physical job cards does not meet technician timekeeping requirements and is non-compliant and is unacceptable. Service management approval, in the form of an explanation with...
Forum - 12/18/2017
Be sure to confirm that Business Unit: "GM-US" is selected from the drop down at the top of the Service Agent Profile (vs MIC). Also, what labor operation are you working with?
REPLACE VS. RE-PLACE - 12/21/2017
... but it also means “put it back in its original place or position". I wish GM would use "re-install"in SI when it is meant to put the original part back into the vehicle, and "replace" when they want a new part. Some of the techs interperet...
Forum - 12/08/2017
... have honestly never used ZSET except to submit for accessories added to vehicle build. If you have the invoiced copy of the repair once it's done I just wonder why do a ZSET? This is a new one to me, anyone else out there doing this?...
Forum - 12/08/2017
If OLH, determine the appropriate time based on technician time punch documentation for the other time spent on the repair, as approved by management.
Early Bird Drop Envelope requirements? - 12/06/2017
... before, ours are NOT compliant...so, here are few questionsFor the envelopes with nothing on them, would any job line be considered Add-on even if it's only 1 line? If the envelope lists one concern, we call them, it becomes two concerns, do we...
Error Code 175 for Special Coverage 14582 - 01/17/2018
... even get the claim in a pending status for our specialist to see it. Is there anything that can be done, or does the fact that it was never in the vehicle's applicable warranties in IVH stopping everything?...
Forum - 01/22/2018
Documentation of the policy can be found within the maintenance program guidelines/dealer guides. These guides are available in the Dealership Policies, Procedures, and Guides application within GlobalConnect.
Forum - 11/10/2017
... any of the documents. Definitely worthy of a DBC contact - Please provide an update if/when you receive one! Thanks!...
Forum - 11/07/2017
Yes, there is only one code for both modules. The DBC person was not sure what to do and said to call TAC. My WSC specialost said to submit 17337 using the Labor Op that pays .3 hrs and have DBC manually close recall 17419. Neither scenario was acceptable....
Forum - 10/24/2017
I don't have one in front of me, but I'm pretty sure the ones that I've gotten from my Service Manager HAVE had the "range" on them... I have another question regarding this, do we need a PET for something like an oil change that the appointment for the...
Forum - 12/05/2017
... Policies & Procedures Manual - General Information. To best view the matrix click on the Download link under Attachments. On a side note: With the latest update of the P&P, notice the highlighted section within this article pertaining to the...
BE AWARE...Add On Repairs wording - 12/06/2017
... else who might be submitting to GM.:) Although the wording in P&P is very detailed on what needs to be written for the Manager approval portion, i.e. Must specifically state that they verified the concern, it only states that the Date and Time...
CONSEQUENTIAL DAMAGE THAT RESULTS IN ASSEMBLY REPLACEMENT - 09/28/2017
... OP WITH THE ECM LISTED AS THE FAILED PART. NEW GUIDELINES STATE THAT CONSEQUENTIAL DAMAGE CLAIMS DO NOT HAVE TO HAVE SEPARATE ON/OFF PUNCH TIMES (THIS ONE DOES) AND IT DOES NOT HAVE TO BE APPROVED BY THE SERV MANAGER. CLAIM REJECTED SAYING WSC WANTS...
Forum - 09/28/2017
... corrects the water leak on one visit & the customer returns at a later date for a mildew odor concern. If that is the case (the customer returned at a later date) open a new job card to address the odor, referencing the previous water leak repair...
Forum - 09/28/2017
... I see info on sending 200 back on a pallet. We will not have 200 to send back. Im trying to ship what I have back due to we dont have the storage for what we have now. Linda...
What Would You Do - 06/17 - 05/22/2017
... warranty administrator questioned whether or not the lines should be administered for payment.How would you handle this situation at your dealership?...
New PDI Time Allowance Search Tool - 05/22/2017
If you have downloaded our PDI Time Allowance Help Cards in the past, you may have noticed that they can become quite lengthy. So we've developed an online quick search tool with all the same information as the cards... just faster and more...
Potential Repeat Repair approvals and requirements? - 06/05/2017
... the RO to be able to attach it to the submission per the requirement for repeat repair. What do we do in this situation? ...
REFINISH ROTORS - 07/28/2017
... OP IS FOR ONLY THE ONE SIDE AND I SHOULD BE ABLE TO USE THE TIME FOR THE OTHER SIDE AS WELL? IT WOULD GO IN OLH TO COVER TIME FOR THE MACHINING OF THE OTHER SIDE. BUT DO I NEED MY SERVICE MANAGERS AUTHORIZATION FOR THIS TYPE OF OLH? PLEASE SOMEONE CLEAR...
Forum - 08/08/2017
Thanks for the feedback on this What Would You Do scenario! The OLH time documentation is not compliant as it is the first time punch on the job card. The claim was resubmitted without OLH and accepted for payment.
Forum - 08/08/2017
... there was significant support for the fuel expense, including approximately 250 elapsed miles documented in the mileage in/out field on the job card and a Field Product Report, the service manager opted not to claim the fuel expense. The transaction...
Forum - 08/08/2017
... their keyboard, on either laptop or desktop computers. Press the "PRINT SCREEN" button. Then go to your writting program, ours is Open Office by Apache. You open a text document then press control V. Then right click and print. Not difficult, although...
New car Prep submission? - 08/11/2017
... listing combination of the Black Accent Package. There is a listing for A grille SJ9 but it doesn't have "Dealer Installed) with it.My question is, when I pull up the PDI accessory adds in SI, there are the following pay times for the techs...RXX...
Forum - 08/16/2017
... can not be performed a second time to obtain the Programming Result screen shot, the recall would remain open. If anyone has experience or DBC contact regarding this issue, please share!...
Forum - 04/25/2017
... used when a repair is performed to a module, unlike in a could not duplicate situation - therefore do not require the same approval as a CCND situation. Technician documentation must thoroughly describe the corrective action performed in conjunction...
Forum - 05/04/2017
This would be handled on a case by case basis with appropriate documentation on the job card. On a side note, yes, you can always offer other courtesy transportation options.
Forum - 04/27/2017
Yes, basically a self review although the mail out review consists of 10-15 job cards/documents which are uploaded for review through the SharePoint Office portal. Audit findings should be available through the SharePoint Office portal.
Wheel Replacement? - 04/26/2017
Can someone explain this to me? Why is there a 3rd "To Replace - Each Additional Add time: .3"...I don't get it. The first 2 highlighted lines below cover the add's for Each Additional replaced wheel, correct? 8060400 Wheel Replacement...
Forum - 03/17/2017
That is correct - thanks conny! Technician documentation must support the submission.
Repeat Repair approvals? - 03/16/2017
... Service Manager. Transaction Number:001326024363Transaction Status:Pending I didn't know it would come up with an Error 229: Repeat Repair. So, my question is, when you don't know that a repeat repair approval is needed due to pyramiding (which...
Forum - 02/09/2017
As you can tell this has come up with the factory and myself. I'm still a rookie manager but I do my absolute best to follow the p&p. I have read it front to back, as well as the associated documents and manuals. I cannot find anything that states...
Forum - 03/30/2017
... of consequential damage in the Authorization Comments field of the transaction. Glad to hear that you are actively reviewing all warranty job cards to confirm all necessary information is documented!...
Forum - 04/10/2017
Document Id: 3973504: The oil pan drain plug seal is only replaced if it is damaged. <The replacement of the seal is not called out within the recall bulletin.>
Forum - 03/27/2017
... in a predefined order or sequence. The sequence is critical to the outcome of the event and is done automatically by the SPS application. A unique Warranty Claim Code generated by SPS must be submitted....
Forum - 03/27/2017
OK. Thanks for the response. So it's actually ok to apply self auth even if it's not documented on the job card in certain situations? I've been trying to make sure the Service Manager has signed off on anything that we self auth or send for...
Customer Reimbursement Claim - 03/23/2017
... his truck are all terrain tires like it says they are on the trucks sales sticker, so GM said they would reimburse him for $283. So how do I submit for something like this in global warranrt management?? Anyone know??Thanks for the help!...
Customer reimbursement - 09/21/2011
I have a customer who had service work done at a "mom and pop" shop. he later found the repair was covered by GM under a special coverage 10054. He is looking to have GM reimburse the 50% of the repair, as it says in the letter GM sent him. How does...
Re: wpc returns - 07/06/2011
... the time/date part return was requested, when shipping label was requested, etc. Hope this is what you were looking for. ...
Re: Goodwill for radio - 07/21/2011
When you are goodwilling a radio or any exchange component the decision should be made before the part is ordered and the parts dept. tells the ESC that it is a goodwill and then the ESC will ship the unit as an exchange. At this point since it's done...
Re: lifetime gm parts - 07/21/2011
[quote] conny: YOU USED THE REGULAR WARRANTY YOU NEED TO USE ZPTI FOR PARTS WARRANTY...AND LIST THE JOB CARD NUMBER, DATE AND MILEAGE THE PART WAS INSTALLED.. [/quote] And, if it is over 10 years old, don't forget to mark the VIN not on file box. Sometimes...
Re: labor op Z7098 - 07/29/2011
... incremental & incidental expense ($1000 max) ("Route" net amount claims with comments to your DM-A. Attach all supporting documentation to the repair order, and retain in VIN history file) ...
2009 HHR RESET ONLY LABOR OP - 07/11/2011
... reset trans aadaptive protocals / trans shifts smoother. sounds like just a reprogram ---- what labor op ?????...
... the RO to be able to attach it to the submission per the requirement for repeat repair. What do we do in this situation? ...
REFINISH ROTORS - 07/28/2017
... OP IS FOR ONLY THE ONE SIDE AND I SHOULD BE ABLE TO USE THE TIME FOR THE OTHER SIDE AS WELL? IT WOULD GO IN OLH TO COVER TIME FOR THE MACHINING OF THE OTHER SIDE. BUT DO I NEED MY SERVICE MANAGERS AUTHORIZATION FOR THIS TYPE OF OLH? PLEASE SOMEONE CLEAR...
Forum - 08/08/2017
Thanks for the feedback on this What Would You Do scenario! The OLH time documentation is not compliant as it is the first time punch on the job card. The claim was resubmitted without OLH and accepted for payment.
Forum - 08/08/2017
... there was significant support for the fuel expense, including approximately 250 elapsed miles documented in the mileage in/out field on the job card and a Field Product Report, the service manager opted not to claim the fuel expense. The transaction...
Forum - 08/08/2017
... their keyboard, on either laptop or desktop computers. Press the "PRINT SCREEN" button. Then go to your writting program, ours is Open Office by Apache. You open a text document then press control V. Then right click and print. Not difficult, although...
New car Prep submission? - 08/11/2017
... listing combination of the Black Accent Package. There is a listing for A grille SJ9 but it doesn't have "Dealer Installed) with it.My question is, when I pull up the PDI accessory adds in SI, there are the following pay times for the techs...RXX...
Forum - 08/16/2017
... can not be performed a second time to obtain the Programming Result screen shot, the recall would remain open. If anyone has experience or DBC contact regarding this issue, please share!...
Forum - 04/25/2017
... used when a repair is performed to a module, unlike in a could not duplicate situation - therefore do not require the same approval as a CCND situation. Technician documentation must thoroughly describe the corrective action performed in conjunction...
Forum - 05/04/2017
This would be handled on a case by case basis with appropriate documentation on the job card. On a side note, yes, you can always offer other courtesy transportation options.
Forum - 04/27/2017
Yes, basically a self review although the mail out review consists of 10-15 job cards/documents which are uploaded for review through the SharePoint Office portal. Audit findings should be available through the SharePoint Office portal.
Wheel Replacement? - 04/26/2017
Can someone explain this to me? Why is there a 3rd "To Replace - Each Additional Add time: .3"...I don't get it. The first 2 highlighted lines below cover the add's for Each Additional replaced wheel, correct? 8060400 Wheel Replacement...
Forum - 03/17/2017
That is correct - thanks conny! Technician documentation must support the submission.
Repeat Repair approvals? - 03/16/2017
... Service Manager. Transaction Number:001326024363Transaction Status:Pending I didn't know it would come up with an Error 229: Repeat Repair. So, my question is, when you don't know that a repeat repair approval is needed due to pyramiding (which...
Forum - 02/09/2017
As you can tell this has come up with the factory and myself. I'm still a rookie manager but I do my absolute best to follow the p&p. I have read it front to back, as well as the associated documents and manuals. I cannot find anything that states...
Forum - 03/30/2017
... of consequential damage in the Authorization Comments field of the transaction. Glad to hear that you are actively reviewing all warranty job cards to confirm all necessary information is documented!...
Forum - 04/10/2017
Document Id: 3973504: The oil pan drain plug seal is only replaced if it is damaged. <The replacement of the seal is not called out within the recall bulletin.>
Forum - 03/27/2017
... in a predefined order or sequence. The sequence is critical to the outcome of the event and is done automatically by the SPS application. A unique Warranty Claim Code generated by SPS must be submitted....
Forum - 03/27/2017
OK. Thanks for the response. So it's actually ok to apply self auth even if it's not documented on the job card in certain situations? I've been trying to make sure the Service Manager has signed off on anything that we self auth or send for...
Customer Reimbursement Claim - 03/23/2017
... his truck are all terrain tires like it says they are on the trucks sales sticker, so GM said they would reimburse him for $283. So how do I submit for something like this in global warranrt management?? Anyone know??Thanks for the help!...
Customer reimbursement - 09/21/2011
I have a customer who had service work done at a "mom and pop" shop. he later found the repair was covered by GM under a special coverage 10054. He is looking to have GM reimburse the 50% of the repair, as it says in the letter GM sent him. How does...
Re: wpc returns - 07/06/2011
... the time/date part return was requested, when shipping label was requested, etc. Hope this is what you were looking for. ...
Re: Goodwill for radio - 07/21/2011
When you are goodwilling a radio or any exchange component the decision should be made before the part is ordered and the parts dept. tells the ESC that it is a goodwill and then the ESC will ship the unit as an exchange. At this point since it's done...
Re: lifetime gm parts - 07/21/2011
[quote] conny: YOU USED THE REGULAR WARRANTY YOU NEED TO USE ZPTI FOR PARTS WARRANTY...AND LIST THE JOB CARD NUMBER, DATE AND MILEAGE THE PART WAS INSTALLED.. [/quote] And, if it is over 10 years old, don't forget to mark the VIN not on file box. Sometimes...
Re: labor op Z7098 - 07/29/2011
... incremental & incidental expense ($1000 max) ("Route" net amount claims with comments to your DM-A. Attach all supporting documentation to the repair order, and retain in VIN history file) ...
2009 HHR RESET ONLY LABOR OP - 07/11/2011
... reset trans aadaptive protocals / trans shifts smoother. sounds like just a reprogram ---- what labor op ?????...
Re: EMRP 48/36 MG ENHANCED ?????? - 08/03/2011
From what I can find, just doing a simple internet search, it has to do with Enterprise auto sales: "The Enterprise Mechanical Repair Program, known as eMRP, offers you extensive mechanical coverage. If a part breaks, even if it results from wear and...
Re: LEAK TEST - 04/08/2011
From the November 2010 edition of the Warranty News...Technician documentation that supports the addition of dye and the associated .5 hours may be submitted with the repair/replacement labour operation. The .5 hours may be entered in the additional time...
Re: is there anywhere I can find the parts covered under E, E1 and E2 warranties? - 04/19/2011
[quote] GMNL09526: Pull up Doc#2355117 / see if that is what you may be looking for ... hope it helps [/quote] THANK YOU THAT WAS WHAT I WAS LOOKING FOR!
Re: Would you submit this as warranty? - 04/25/2011
... the seat cushion. Having said that, how would you code this one? Seat cushion failure was what? Opcode?...
customer seeks reimbursement - 05/03/2011
Have a customer that had to have a battery replacement done at Sears Auto Center & is now seeking reimbursement ...... what labor op would I use ????
Re: refinishing wheels - 06/09/2011
Was the refinishing done in-house or sublet? See TSB 99-08-51-007E: Refinishing Aluminum Wheels
Re: DIESEL COVERAGE W/DEDUCT PAID BY GMPP - 06/15/2011
... explanation for the deductible that GMPP is covering. That way it leaves a good paper trail as to what was done. ...
Re: Flywheel Housing Seal opcode - 03/30/2011
Just thought I would offer an update as to how this claim turned out. Spoke with our rep, he asked for all supporting documents. After reviewing, he said that J1460 (was transposed in original post) was indeed the correct opcode, and we would only be...
Re: OVER COUNTER TRANSMISSION / LABOR OP VS COMP CODE - 05/24/2011
Don't know for sure, but I might try 0190-drivability other issues, or 0490-exterior other issues since it is an accessory labor op?? If not I might call PQC and ask what they suggest.
Towing - 03/02/2011
... Booklet contains the following towing statement: "Towing is covered to the nearest GM dealer, if your vehicle cannot be driven because of a warranted defect." Towing charges will be accepted if all of these conditions prevail: • The vehicle cannot...
Flywheel Housing Seal opcode - 03/16/2011
... between the engine block and flywheel housing. The tech followed the repair instructions from Doc 1659289 and 1660810 which instructed him to remove the transmission. I find it hard to believe that labor opcode J4160 (which pays 6.9 total) is the correct...
Re: Flywheel Housing Seal opcode - 03/16/2011
... BEING REPLACED..USE THE LABOR OP FOR THE FAILED PART..HOPE THIS HELPS [/quote] Thanks. That is what I think as well, but I don't understand how the instructions include removing the transmission and then only pay 6.9.... so I'm asking if anyone has...
Re: Certified Service - 03/23/2011
... track of the maintenance performed? We have only seen the cards that are sent in the mail, which you record on the card. I also am wondering if anyone knows of a GM Message that extended the program another year? [/quote] We have been doing the Pontiac...
Re: GWM - 01/19/2012
[quote] 1CLARICIAD: hmmm, im not sure i know how to "Batch Submit" my claims. I always submit "interactive"... Help. [/quote] Can you submit each claim individually from your DMS? It doesn't have to be a "batch".
Re: Emissions Coverage - 01/17/2012
... fights. The Z labor ops for the oil change programs are a pain in the hiney but lucky for me I don't have to deal with many. ...
Emissions Coverage - 01/17/2012
... coverage. This has been the way I've figured it for a long time now but my service advisor's don't seem to agree with me. They seem to think that as long as they see a coverage code shown under the op then there's some sort of extended coverage. Please,...
GMPP DEDUCT & DIESEL DEDUCT / SAME JOB CARD - 02/01/2012
If I recall... GMPP will pick up the Diesel deduct for cust if on same job card ??? Where can I find documentation on how to submit ??? Thanks in advance ???
Re: What should I do? - 12/06/2011
I'm glad to hear that I'm not overstating the problem here. I don't think I would lose my job over it but I've never had to deal with a situation like this before, not knowingly anyway. I would have to completely change the techs comments during submission....
Re: 2012 PDI TIMES - 11/21/2011
Every year I make a "cheat sheet" by going under all of the models and looking them up. Do make a note that many labor times have gone DOWN for 2012 MY.
MISCELLANEOUS FUEL - 01/10/2012
... DROVE IT FOR 140 MILES BECAUSE THE CUSTOMER HAD A PROBLEM WITH THE MILAGE. ANYWAY, I HAVE 75.88 DOLLARS WORTH OF FUEL I NEED TO ADD TO THE WARRANTY TICKET AND IT IS REJECTED IT BECAUSE THE MISCELLANEOUS IS TOO MUCH. ANY IDEAS ON HOW I CAN SUBMIT T...
CUST $100 MAINT CREDIT FROM GM - 12/22/2011
... done under "GMPP" - can he use that $100 credit from GM toward his $200 deduct with GMPP & how would I claim it ???...
Re: CUST $100 MAINT CREDIT FROM GM - 12/22/2011
... done under "GMPP" - can he use that $100 credit from GM toward his $200 deduct with GMPP & how would I claim it ??? [/quote] See TSB #11-00-89-005: The following additional Dealer Empowerment tools are also available to the Dealer in support of customers...
2011 CHEV EXPRESS (AMBULANCE) - 12/23/2011
This is a new one to me.... customer states fuel smell/fuel leak, we had to remove the "doghouse ???" to fault trace (1.7hrs labor) but "no problem found" ..... How would you handle ???? Thanks in advance for any asst
Re: Payment for Dye to Check for Oil Leak - 02/21/2012
... time or should I wait until we confirm leak and get the dye paid for with repair? [/quote] Yes, you can make the claim for dye under CCND but I usually just have the parts department bill it when they do the actual repair. Less job cards to submit....
Re: Special Policy 10054 - 02/22/2012
... skid plates then also .2 in additional time. Don't forget to check the special policy box when you submit it. The thing with this is the customer is responsible for 50% of the repair so you must include the amount the customer paid in the Customer...
From what I can find, just doing a simple internet search, it has to do with Enterprise auto sales: "The Enterprise Mechanical Repair Program, known as eMRP, offers you extensive mechanical coverage. If a part breaks, even if it results from wear and...
Re: LEAK TEST - 04/08/2011
From the November 2010 edition of the Warranty News...Technician documentation that supports the addition of dye and the associated .5 hours may be submitted with the repair/replacement labour operation. The .5 hours may be entered in the additional time...
Re: is there anywhere I can find the parts covered under E, E1 and E2 warranties? - 04/19/2011
[quote] GMNL09526: Pull up Doc#2355117 / see if that is what you may be looking for ... hope it helps [/quote] THANK YOU THAT WAS WHAT I WAS LOOKING FOR!
Re: Would you submit this as warranty? - 04/25/2011
... the seat cushion. Having said that, how would you code this one? Seat cushion failure was what? Opcode?...
customer seeks reimbursement - 05/03/2011
Have a customer that had to have a battery replacement done at Sears Auto Center & is now seeking reimbursement ...... what labor op would I use ????
Re: refinishing wheels - 06/09/2011
Was the refinishing done in-house or sublet? See TSB 99-08-51-007E: Refinishing Aluminum Wheels
Re: DIESEL COVERAGE W/DEDUCT PAID BY GMPP - 06/15/2011
... explanation for the deductible that GMPP is covering. That way it leaves a good paper trail as to what was done. ...
Re: Flywheel Housing Seal opcode - 03/30/2011
Just thought I would offer an update as to how this claim turned out. Spoke with our rep, he asked for all supporting documents. After reviewing, he said that J1460 (was transposed in original post) was indeed the correct opcode, and we would only be...
Re: OVER COUNTER TRANSMISSION / LABOR OP VS COMP CODE - 05/24/2011
Don't know for sure, but I might try 0190-drivability other issues, or 0490-exterior other issues since it is an accessory labor op?? If not I might call PQC and ask what they suggest.
Towing - 03/02/2011
... Booklet contains the following towing statement: "Towing is covered to the nearest GM dealer, if your vehicle cannot be driven because of a warranted defect." Towing charges will be accepted if all of these conditions prevail: • The vehicle cannot...
Flywheel Housing Seal opcode - 03/16/2011
... between the engine block and flywheel housing. The tech followed the repair instructions from Doc 1659289 and 1660810 which instructed him to remove the transmission. I find it hard to believe that labor opcode J4160 (which pays 6.9 total) is the correct...
Re: Flywheel Housing Seal opcode - 03/16/2011
... BEING REPLACED..USE THE LABOR OP FOR THE FAILED PART..HOPE THIS HELPS [/quote] Thanks. That is what I think as well, but I don't understand how the instructions include removing the transmission and then only pay 6.9.... so I'm asking if anyone has...
Re: Certified Service - 03/23/2011
... track of the maintenance performed? We have only seen the cards that are sent in the mail, which you record on the card. I also am wondering if anyone knows of a GM Message that extended the program another year? [/quote] We have been doing the Pontiac...
Re: GWM - 01/19/2012
[quote] 1CLARICIAD: hmmm, im not sure i know how to "Batch Submit" my claims. I always submit "interactive"... Help. [/quote] Can you submit each claim individually from your DMS? It doesn't have to be a "batch".
Re: Emissions Coverage - 01/17/2012
... fights. The Z labor ops for the oil change programs are a pain in the hiney but lucky for me I don't have to deal with many. ...
Emissions Coverage - 01/17/2012
... coverage. This has been the way I've figured it for a long time now but my service advisor's don't seem to agree with me. They seem to think that as long as they see a coverage code shown under the op then there's some sort of extended coverage. Please,...
GMPP DEDUCT & DIESEL DEDUCT / SAME JOB CARD - 02/01/2012
If I recall... GMPP will pick up the Diesel deduct for cust if on same job card ??? Where can I find documentation on how to submit ??? Thanks in advance ???
Re: What should I do? - 12/06/2011
I'm glad to hear that I'm not overstating the problem here. I don't think I would lose my job over it but I've never had to deal with a situation like this before, not knowingly anyway. I would have to completely change the techs comments during submission....
Re: 2012 PDI TIMES - 11/21/2011
Every year I make a "cheat sheet" by going under all of the models and looking them up. Do make a note that many labor times have gone DOWN for 2012 MY.
MISCELLANEOUS FUEL - 01/10/2012
... DROVE IT FOR 140 MILES BECAUSE THE CUSTOMER HAD A PROBLEM WITH THE MILAGE. ANYWAY, I HAVE 75.88 DOLLARS WORTH OF FUEL I NEED TO ADD TO THE WARRANTY TICKET AND IT IS REJECTED IT BECAUSE THE MISCELLANEOUS IS TOO MUCH. ANY IDEAS ON HOW I CAN SUBMIT T...
CUST $100 MAINT CREDIT FROM GM - 12/22/2011
... done under "GMPP" - can he use that $100 credit from GM toward his $200 deduct with GMPP & how would I claim it ???...
Re: CUST $100 MAINT CREDIT FROM GM - 12/22/2011
... done under "GMPP" - can he use that $100 credit from GM toward his $200 deduct with GMPP & how would I claim it ??? [/quote] See TSB #11-00-89-005: The following additional Dealer Empowerment tools are also available to the Dealer in support of customers...
2011 CHEV EXPRESS (AMBULANCE) - 12/23/2011
This is a new one to me.... customer states fuel smell/fuel leak, we had to remove the "doghouse ???" to fault trace (1.7hrs labor) but "no problem found" ..... How would you handle ???? Thanks in advance for any asst
Re: Payment for Dye to Check for Oil Leak - 02/21/2012
... time or should I wait until we confirm leak and get the dye paid for with repair? [/quote] Yes, you can make the claim for dye under CCND but I usually just have the parts department bill it when they do the actual repair. Less job cards to submit....
Re: Special Policy 10054 - 02/22/2012
... skid plates then also .2 in additional time. Don't forget to check the special policy box when you submit it. The thing with this is the customer is responsible for 50% of the repair so you must include the amount the customer paid in the Customer...
Re: CBG Certified Pre-Owned Limited (VS) Bulbs - 04/12/2012
... CERTIFIED PRE-OWNED OPS LISTED IN APPENDIX B AREN'T COVERED. THE WAY I READ ON PAGE 32 THEY REFER YOU TO APPENDIX B FOR THE LIST OF OPS THAT WON'T BE ALLOWED TO USE UNDER A WARRANTY SITUATION. WE'VE GOTTEN BURNED A COUPLE OF TIMES NOW, THE LAST ONE...
Re: GM Tire Program - 04/17/2012
For claims that are not warranty (customer paid for tire and has an issue, etc.) I would think parts would do the claim. --This takes the place of them having to call the tire manufacturer like they used to do. Global (including the pre-auth process)...
Re: RESET ALCOHOL CONTENT ??? - 05/02/2012
2010 CHEV HHR -- 3GNBACDV9AS608422 Was thinking to use J6354 (but dont have W.C.C.#)
Re: WPC returns - 05/16/2012
I do actually get benefits since in the end I'm working 40 hours a week. It's a wierd situation. After GM kicked out our Volvo franchise, they moved to our Suzuki dealer but don't have the capability to submit claims for them over there. They worked...
Re: GMPP and the WPC - 05/12/2012
We treat GMPP parts exactly like regular GM warranty parts. We document the part on the job card, tag & shelve it, keep it for 15 days after payment and scrap according to GM requirements. Refer to P&P Section 1.7.3 - Disposition of Defective Material...
Sheet metal repair - 05/24/2012
... is: Does anyone know of any procedure, policy, etc of how much damage the hood requires before we would send it back? Basically, do we fix it and if so, how do we claim that? Is there a certain percentage, etc of damage where we would have to keep...
Repeat Repair signature needed if on a different area of the vehicle? - 10/27/2012
I'm new here so any help would be greatly appreciated. I have a claim that was rejected for a repeat repair. When I looked at the previous RO, the emblem was replaced on the back of the vehicle. This RO had the emblem on the front of the vehicle replaced,...
Re: CORE - 08/31/2012
... if you could have it added. It's also helpful for checking part prices if there's a difference in what GM Pays. ...
Valid Special Policy with Additional Repair Out Of Warranty - 12/19/2012
... need replaced too. Also found cylinder head left bank has excessive play. There is a bulletin doc ID 2738924 but has bulletin specific labor ops which is for vehicles under warranty (if I remember correctly). Now I'm wondering how to submit and get...
Re: Complaint Codes - 01/16/2013
The jlwarranty Complaint/Cause Code Reference Card has been updated and is available for download. It may be found within the Resources Tab in the Warranty Help Cards link. Kristen/jlwarranty
Volt Rental - 01/31/2013
... rental to Internal...but he is insistant that Volt customers are entitled to a rental no matter what. He says he has been told in meetings that it is imperative to keep the Volt customers happy. I have dug through P&P and this site looking for anything...
Re: AC COMPRESSOR BELT TENSIONER ASSY - 08/08/2012
[quote] conny: You would use the Belt Tensioner labor op..J0680. [/quote Thanks Conny.... Thats what I was looking at - just doesnt seem fair to tech if truly you need to remove the whl well & guard for access -- Thank you for your reply back
Re: AC COMPRESSOR BELT TENSIONER ASSY - 08/08/2012
[quote] conny: You would use the Belt Tensioner labor op.. J0680. [/quote] I thought i would give DBC a call: they stated to use D4440 as it is the closest op ... learn something new everyday dont we - just want to share the info !!
Re: Special Coverage #11135 - 08/06/2012
... this I would open a misc line on the RO for that labor op (T5874) and part #. If that wasn't what you were asking, I apologize. [/quote] I did that but: It rejected for base labor exceeds the allowance for labor code T5874 ...
Re: Transportation claim labor op A0110 - 07/24/2012
... area repaired and it also has to match the damage code. So, if it was the hood for instance, you would use the hood color/clear labor op, with reduced time and materials equal to the finesse sand buff labor op with comments explaining that all was required...
Re: What would you do? - 07/20/2012
It looks like your DVM will need to send a form to the warranty specialist with their notes and to pay the claim as approved by them during their visit. However, they are right in that ALL job card types must be time punched. Customer pay, internal,...
Re: Radio reprogramming w.c.c. - 06/12/2012
Check this document and see if it helps. 2779275
Onstar "Upgrade" - 05/31/2012
I have seemed to "creatively" filed the old info we had from the past on doing a Onstar Upgrade ... does anyone recall the op code to use
Re: CURIOUS ABOUT PAY - 07/09/2012
I'm a warranty admin, and since i don't mind stating what I make hourly...once I went through all the training. At Jan. I got a raise to $12/hr. Plus I do half the service managers job, dispatching, writing service, pulling cars, etc. I feel with all...
Re: CURIOUS ABOUT PAY - 07/18/2012
... always wondered about bonuses, I know our last warranty clerk got them, not sure why I dont. You would think with me putting through 30 to 40 claims a day for GM I would, plus keeping my schedule clean!... Im also in training to add another store to...
Re: What Would You Do - 01/14 - 07/07/2014
... expense in the net item expense field. The rental VIN, rental days, and reason for the rental were documented within the transaction. Kristen/jlwarranty...
June - Share Your Tip - 06/09/2014
Is your dealership accurately accounting for all customer pay, warranty, policy and internal job time through the technician's time and payroll records? Are your technicians only clocked "on" to one repair at a time? How is the dealership (and technician)...
Re: The 3 C's - 03/10/2014
I always give the repair back to the service advisor for the customer concern. If the other 2 c's aren't done by the tech, I'll walk out and chat with them. I think almsot every day, we administrator's are glorified babysitters!:)
Re: March - Share Your Tip! - 03/03/2014
... don't put the code in their write-up they will not be paid. When new techs come in they are taught what is needed....
HOW TO CLAIM FOR DEF ON A PDI/0590052 LOP - 05/27/2014
... you use 0590052? Do parts need to be billed out on the repair order, or claimed as net item only? Would 0590052 still be appropriate for DEF? Is there a certain dollar amount that can only be claimed? Currently have a 2015 HD Silv. with DEF added...
... CERTIFIED PRE-OWNED OPS LISTED IN APPENDIX B AREN'T COVERED. THE WAY I READ ON PAGE 32 THEY REFER YOU TO APPENDIX B FOR THE LIST OF OPS THAT WON'T BE ALLOWED TO USE UNDER A WARRANTY SITUATION. WE'VE GOTTEN BURNED A COUPLE OF TIMES NOW, THE LAST ONE...
Re: GM Tire Program - 04/17/2012
For claims that are not warranty (customer paid for tire and has an issue, etc.) I would think parts would do the claim. --This takes the place of them having to call the tire manufacturer like they used to do. Global (including the pre-auth process)...
Re: RESET ALCOHOL CONTENT ??? - 05/02/2012
2010 CHEV HHR -- 3GNBACDV9AS608422 Was thinking to use J6354 (but dont have W.C.C.#)
Re: WPC returns - 05/16/2012
I do actually get benefits since in the end I'm working 40 hours a week. It's a wierd situation. After GM kicked out our Volvo franchise, they moved to our Suzuki dealer but don't have the capability to submit claims for them over there. They worked...
Re: GMPP and the WPC - 05/12/2012
We treat GMPP parts exactly like regular GM warranty parts. We document the part on the job card, tag & shelve it, keep it for 15 days after payment and scrap according to GM requirements. Refer to P&P Section 1.7.3 - Disposition of Defective Material...
Sheet metal repair - 05/24/2012
... is: Does anyone know of any procedure, policy, etc of how much damage the hood requires before we would send it back? Basically, do we fix it and if so, how do we claim that? Is there a certain percentage, etc of damage where we would have to keep...
Repeat Repair signature needed if on a different area of the vehicle? - 10/27/2012
I'm new here so any help would be greatly appreciated. I have a claim that was rejected for a repeat repair. When I looked at the previous RO, the emblem was replaced on the back of the vehicle. This RO had the emblem on the front of the vehicle replaced,...
Re: CORE - 08/31/2012
... if you could have it added. It's also helpful for checking part prices if there's a difference in what GM Pays. ...
Valid Special Policy with Additional Repair Out Of Warranty - 12/19/2012
... need replaced too. Also found cylinder head left bank has excessive play. There is a bulletin doc ID 2738924 but has bulletin specific labor ops which is for vehicles under warranty (if I remember correctly). Now I'm wondering how to submit and get...
Re: Complaint Codes - 01/16/2013
The jlwarranty Complaint/Cause Code Reference Card has been updated and is available for download. It may be found within the Resources Tab in the Warranty Help Cards link. Kristen/jlwarranty
Volt Rental - 01/31/2013
... rental to Internal...but he is insistant that Volt customers are entitled to a rental no matter what. He says he has been told in meetings that it is imperative to keep the Volt customers happy. I have dug through P&P and this site looking for anything...
Re: AC COMPRESSOR BELT TENSIONER ASSY - 08/08/2012
[quote] conny: You would use the Belt Tensioner labor op..J0680. [/quote Thanks Conny.... Thats what I was looking at - just doesnt seem fair to tech if truly you need to remove the whl well & guard for access -- Thank you for your reply back
Re: AC COMPRESSOR BELT TENSIONER ASSY - 08/08/2012
[quote] conny: You would use the Belt Tensioner labor op.. J0680. [/quote] I thought i would give DBC a call: they stated to use D4440 as it is the closest op ... learn something new everyday dont we - just want to share the info !!
Re: Special Coverage #11135 - 08/06/2012
... this I would open a misc line on the RO for that labor op (T5874) and part #. If that wasn't what you were asking, I apologize. [/quote] I did that but: It rejected for base labor exceeds the allowance for labor code T5874 ...
Re: Transportation claim labor op A0110 - 07/24/2012
... area repaired and it also has to match the damage code. So, if it was the hood for instance, you would use the hood color/clear labor op, with reduced time and materials equal to the finesse sand buff labor op with comments explaining that all was required...
Re: What would you do? - 07/20/2012
It looks like your DVM will need to send a form to the warranty specialist with their notes and to pay the claim as approved by them during their visit. However, they are right in that ALL job card types must be time punched. Customer pay, internal,...
Re: Radio reprogramming w.c.c. - 06/12/2012
Check this document and see if it helps. 2779275
Onstar "Upgrade" - 05/31/2012
I have seemed to "creatively" filed the old info we had from the past on doing a Onstar Upgrade ... does anyone recall the op code to use
Re: CURIOUS ABOUT PAY - 07/09/2012
I'm a warranty admin, and since i don't mind stating what I make hourly...once I went through all the training. At Jan. I got a raise to $12/hr. Plus I do half the service managers job, dispatching, writing service, pulling cars, etc. I feel with all...
Re: CURIOUS ABOUT PAY - 07/18/2012
... always wondered about bonuses, I know our last warranty clerk got them, not sure why I dont. You would think with me putting through 30 to 40 claims a day for GM I would, plus keeping my schedule clean!... Im also in training to add another store to...
Re: What Would You Do - 01/14 - 07/07/2014
... expense in the net item expense field. The rental VIN, rental days, and reason for the rental were documented within the transaction. Kristen/jlwarranty...
June - Share Your Tip - 06/09/2014
Is your dealership accurately accounting for all customer pay, warranty, policy and internal job time through the technician's time and payroll records? Are your technicians only clocked "on" to one repair at a time? How is the dealership (and technician)...
Re: The 3 C's - 03/10/2014
I always give the repair back to the service advisor for the customer concern. If the other 2 c's aren't done by the tech, I'll walk out and chat with them. I think almsot every day, we administrator's are glorified babysitters!:)
Re: March - Share Your Tip! - 03/03/2014
... don't put the code in their write-up they will not be paid. When new techs come in they are taught what is needed....
HOW TO CLAIM FOR DEF ON A PDI/0590052 LOP - 05/27/2014
... you use 0590052? Do parts need to be billed out on the repair order, or claimed as net item only? Would 0590052 still be appropriate for DEF? Is there a certain dollar amount that can only be claimed? Currently have a 2015 HD Silv. with DEF added...
Re: Damaged 2nd Row Seat....Noticed after Overnight Delivery - 04/10/2014
This does sound as though it would be best handled as a ZREG transaction. It is always a good idea to document any type of damage on the delivery receipt to support the submitted transaction. Kristen/jlwarranty
Re: These recalls are killing me! - 04/15/2014
... on VISS, yet it has never been performed and it's our stock unit. Normally, they just simply don't show up on VISS until loaded; yet these are showing closed already. I have about 7 or 8 like that. I rechecked the parameters of the recall and all...
Re: GMPP SmartCare - Repeat Repair - 10/17/2013
Probably your best option would be to contact GMPP at 800-631-5590. They should be able to help you with it. We don't do much GMPP so I haven't run into this myself.
Calibration Value for radio reprogramming - 08/14/2013
Okay so I need some clarification. When the dependency field comes for a calibration value on a radio reprogram...what number do they want? I was putting in the Claim code that was generated after a reprogram and often questioned if that is the right...
rentals and parts expidite - 09/09/2013
Refresh my memory as this doesnt happen too often..We picked up a part fm another dealer and also put the customer in a rental , i know i can get some rental with the pick up but cant rememeber just how many days we are allowed is it 2 or 1 ??
Re: Incorrect/unclear part description makes it hard to look an Op Code. - 09/05/2013
... right next to the part description which makes using JL's look up even easier. Before that, I would have to enter the part number into EPIC and get the group number first. Either way, I understand and feel that there should be a fool proof way to attach...
GMPP Deductible - 09/05/2013
I have a customer who has paid a $100 deductible for the repairs, she has a GMPP Major Guard service contract. Where do I enter her $100 deductible so it doesn't pay the whole claim? We use AutoSoft here, but I can't find out were to enter it in on G...
Sublet - 07/01/2013
Can anyone tell me what the labor code is for subletting, Body side molding paint & replacement. My service advisor put down 1013950, that looks as if we did the work. We sublet all the work. Thanks, Janet
GMPP MAINTENANCE LOPS - 05/17/2013
DOES ANYONE KNOW WHAT THE GMPP MAINTENANCE LOPS ARE THAT WOULD REPLACE M0017,M0021 OR IF THERE IS A DOC# THANKS JIM W.
Re: customer satisfaction - 05/02/2013
... he authorize the customer pay retail amount. I have had times where we were told to convert to what warranty would have paid for the claim and the dealership eats difference between retail and warranty prices. I have also had times where we were allowed...
Parts Return Requests...haven't had one in awhile. - 07/11/2013
... the updated orange section of the of the parts return screen...so I'm not sure if it's a glitch or what....
Re: could go either way, I'm on the fence.... - 03/06/2013
I hear you!:)I know and as I scroll down the PIP I'm hoping like crazy there is an op at the end and when I reach the end of the screen and there isn't one I sigh out and my shoulders slump!:) Cripse the madness of it all! I think too, the NPF is the...
Re: WPC returns for 08/25/10 - 08/26/2010
Yes, another little mistake by GM! I had 5 new returns, got them all done and turned in, luckily I saw the message before they were shipped. Can hardly wait for the next mess.....
Re: srta trans warranty - 09/20/2010
... Motors Service Replacement Parts and Accessories Warranties The Reference Chart is available as a downloadable document within the P&P Article... GM DEALER QUICK REFERENCE CHART - REPLACEMENT PARTS WARRANTY PASSENGER CAR AND LIGHT DUTY TRUCK Service...
Re: Would you try to put a claim in for this? - 09/21/2010
File warranty under cab mount labor op and H-route with explaination of what had to be done.Make sure tech clocked in and out on RO for their OLH time. As far FPR call and talk to your rep about proper procedure.
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/21/2010
[quote] CONNIEV: thanks for your help ..i found what i was looking for..didnt need the tech's help..sure do like it when i learn something new doing this job.... [/quote] So your tech is having YOU look up the location of the failed part on the grid?...
Re: Service Agent Summary Report - 06/23/2010
[quote] Tonia: Global Warranty-Analyze Warranty section [/quote] and what is it called? I don't see a service agent summary report listed. is it like the old DA?
Re: NEW WIRING LABOUR OP - 06/25/2010
I have been asking the techs to find the document and provide me a copy to attach to the RO (jobcard) and mark where they made the repair. It saves me loads of time. Refer to TSB 10-00-89-005 for more info.
Re: Customer Participation amount - 07/23/2010
... to select "waive deductible" and then enter the amount I wanted for customer participation. After doing that, it paid correctly. Still alittle confused on the whole reasoning, but as long as it paid....
Re: Warranty Rental VIN - 08/25/2010
One would expect that they are so busy they don't have time to process their paperwork. More often than not I'm calling three times for each request. Several times I have had my Service Manager call just to rattle their cage. No difference....
HUMMER - COMPLIMENTARY MAINTANENCE COUPONS - 11/03/2010
THIS IS THE 1ST "HUMMER" COUPON WEVE SEEN & MY GUYS ONLY TOOK A COPY OF THE FRONT. SO I DONT HAVE THE LABOR OP TO USE -- HAVING TROUBLE LOCATING ANYTHING THRU MESSAGES
2 JOB CARDS WITH SAME LABOR OP - 12/06/2010
I HAVE SO MANY QUESTIONS, BUT IF YOU COULD HELP ME ON THIS ONE I WOULD APPRECIATE IT GREATLY. I HAVE A FEW JOB CARDS THAT REJECTED FOR SAME LABOR OP ON ANOTHER JOB CARD. FIRST WAS WARRANTY AND THE SECOND GOODWILL. I DONT HAVE A CLUE. THE WARRANTY ADM...
Re: GLOBAL WARRANTY MANAGEMENT AND ADP - 12/02/2010
Thanks for the info. I also set up various printer numbers to cut down on the copies printing. So you keep a separate file with the repair orders (job cards), credit memos(transaction summary) and transmission acknowledgement? That is the answer I am...
Re: GLOBAL WARRANTY MANAGEMENT AND ADP - 12/03/2010
... it really does take 7 more steps to do anything than it used to in Reynolds. Hope I didn't ruin your optimistic outlook! ...
Re: GLOBAL WARRANTY MANAGEMENT AND ADP - 12/02/2010
... using lots of extra paper also and have set up other printer numbers for specific copies to cut down a bit....
This does sound as though it would be best handled as a ZREG transaction. It is always a good idea to document any type of damage on the delivery receipt to support the submitted transaction. Kristen/jlwarranty
Re: These recalls are killing me! - 04/15/2014
... on VISS, yet it has never been performed and it's our stock unit. Normally, they just simply don't show up on VISS until loaded; yet these are showing closed already. I have about 7 or 8 like that. I rechecked the parameters of the recall and all...
Re: GMPP SmartCare - Repeat Repair - 10/17/2013
Probably your best option would be to contact GMPP at 800-631-5590. They should be able to help you with it. We don't do much GMPP so I haven't run into this myself.
Calibration Value for radio reprogramming - 08/14/2013
Okay so I need some clarification. When the dependency field comes for a calibration value on a radio reprogram...what number do they want? I was putting in the Claim code that was generated after a reprogram and often questioned if that is the right...
rentals and parts expidite - 09/09/2013
Refresh my memory as this doesnt happen too often..We picked up a part fm another dealer and also put the customer in a rental , i know i can get some rental with the pick up but cant rememeber just how many days we are allowed is it 2 or 1 ??
Re: Incorrect/unclear part description makes it hard to look an Op Code. - 09/05/2013
... right next to the part description which makes using JL's look up even easier. Before that, I would have to enter the part number into EPIC and get the group number first. Either way, I understand and feel that there should be a fool proof way to attach...
GMPP Deductible - 09/05/2013
I have a customer who has paid a $100 deductible for the repairs, she has a GMPP Major Guard service contract. Where do I enter her $100 deductible so it doesn't pay the whole claim? We use AutoSoft here, but I can't find out were to enter it in on G...
Sublet - 07/01/2013
Can anyone tell me what the labor code is for subletting, Body side molding paint & replacement. My service advisor put down 1013950, that looks as if we did the work. We sublet all the work. Thanks, Janet
GMPP MAINTENANCE LOPS - 05/17/2013
DOES ANYONE KNOW WHAT THE GMPP MAINTENANCE LOPS ARE THAT WOULD REPLACE M0017,M0021 OR IF THERE IS A DOC# THANKS JIM W.
Re: customer satisfaction - 05/02/2013
... he authorize the customer pay retail amount. I have had times where we were told to convert to what warranty would have paid for the claim and the dealership eats difference between retail and warranty prices. I have also had times where we were allowed...
Parts Return Requests...haven't had one in awhile. - 07/11/2013
... the updated orange section of the of the parts return screen...so I'm not sure if it's a glitch or what....
Re: could go either way, I'm on the fence.... - 03/06/2013
I hear you!:)I know and as I scroll down the PIP I'm hoping like crazy there is an op at the end and when I reach the end of the screen and there isn't one I sigh out and my shoulders slump!:) Cripse the madness of it all! I think too, the NPF is the...
Re: WPC returns for 08/25/10 - 08/26/2010
Yes, another little mistake by GM! I had 5 new returns, got them all done and turned in, luckily I saw the message before they were shipped. Can hardly wait for the next mess.....
Re: srta trans warranty - 09/20/2010
... Motors Service Replacement Parts and Accessories Warranties The Reference Chart is available as a downloadable document within the P&P Article... GM DEALER QUICK REFERENCE CHART - REPLACEMENT PARTS WARRANTY PASSENGER CAR AND LIGHT DUTY TRUCK Service...
Re: Would you try to put a claim in for this? - 09/21/2010
File warranty under cab mount labor op and H-route with explaination of what had to be done.Make sure tech clocked in and out on RO for their OLH time. As far FPR call and talk to your rep about proper procedure.
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/21/2010
[quote] CONNIEV: thanks for your help ..i found what i was looking for..didnt need the tech's help..sure do like it when i learn something new doing this job.... [/quote] So your tech is having YOU look up the location of the failed part on the grid?...
Re: Service Agent Summary Report - 06/23/2010
[quote] Tonia: Global Warranty-Analyze Warranty section [/quote] and what is it called? I don't see a service agent summary report listed. is it like the old DA?
Re: NEW WIRING LABOUR OP - 06/25/2010
I have been asking the techs to find the document and provide me a copy to attach to the RO (jobcard) and mark where they made the repair. It saves me loads of time. Refer to TSB 10-00-89-005 for more info.
Re: Customer Participation amount - 07/23/2010
... to select "waive deductible" and then enter the amount I wanted for customer participation. After doing that, it paid correctly. Still alittle confused on the whole reasoning, but as long as it paid....
Re: Warranty Rental VIN - 08/25/2010
One would expect that they are so busy they don't have time to process their paperwork. More often than not I'm calling three times for each request. Several times I have had my Service Manager call just to rattle their cage. No difference....
HUMMER - COMPLIMENTARY MAINTANENCE COUPONS - 11/03/2010
THIS IS THE 1ST "HUMMER" COUPON WEVE SEEN & MY GUYS ONLY TOOK A COPY OF THE FRONT. SO I DONT HAVE THE LABOR OP TO USE -- HAVING TROUBLE LOCATING ANYTHING THRU MESSAGES
2 JOB CARDS WITH SAME LABOR OP - 12/06/2010
I HAVE SO MANY QUESTIONS, BUT IF YOU COULD HELP ME ON THIS ONE I WOULD APPRECIATE IT GREATLY. I HAVE A FEW JOB CARDS THAT REJECTED FOR SAME LABOR OP ON ANOTHER JOB CARD. FIRST WAS WARRANTY AND THE SECOND GOODWILL. I DONT HAVE A CLUE. THE WARRANTY ADM...
Re: GLOBAL WARRANTY MANAGEMENT AND ADP - 12/02/2010
Thanks for the info. I also set up various printer numbers to cut down on the copies printing. So you keep a separate file with the repair orders (job cards), credit memos(transaction summary) and transmission acknowledgement? That is the answer I am...
Re: GLOBAL WARRANTY MANAGEMENT AND ADP - 12/03/2010
... it really does take 7 more steps to do anything than it used to in Reynolds. Hope I didn't ruin your optimistic outlook! ...
Re: GLOBAL WARRANTY MANAGEMENT AND ADP - 12/02/2010
... using lots of extra paper also and have set up other printer numbers for specific copies to cut down a bit....
WANT TO BILL GMPP DEDUCT TO GM - 10/29/2010
I KNOW IVE DONE THIS "WAY BACK WHEN" - BUT TOTALLY BRAIN FADING NOW..... I HAVE A GMPP DEDUCT I WANT TO BILL TO GM DUE TO THE FACT THE CUST HAD SAME INTERMITTENT COMPLAINT BACK WHEN VEHICLE WAS STILL IN WARR. I BELIEVE IT WAS A "Z" OP ????
Re: Parts purchased locally. global pays less. - 10/29/2010
Good example Radley Chevrolet Gals for the correct parts expedite reimbursement procedure. More information may be found in the GWM Clarification Bulletin #2 - Message G_0000050657 (document may be found in Message Archives).
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 10/04/2010
[quote] Becky H: Don't you do those with the R labor op and not charge labor. It gets added to the build after the fact and we do an add tag for the window sticker and add the price of the accessory to the vehicle. [/quote] For the installation you...
Re: Reject Code 038: Service Agent is not allowed to submit authorization code - 11/03/2010
... a trend?). I just know that Hrouting after a phone call usually gets them paid. If not, contact your FOM....
Acadia timing chain - 02/25/2011
Is any OLH available when doing the timing chain/tensioner replacement on the Acadia's? We find we usually have to remove the engine for proper access.
Re: REYNOLDS SYSTEM STORIES NOT COMPLETE IN GLOBAL - 12/23/2010
... MY AUTHORIZER WHO THEN EXPLAINED TO ME THAT REYNOLDS COMMENTS CUT OFF AT A CERTAIN POINT, SO THEY DONT GET THE WHOLE COMMENT SECTION. HE DID SAY THAT A FIX IS IN THE WORKS, BUT WHO KNOWS......
Re: GM warranty quiz jan 11-2 - 01/25/2011
[quote] gmnl16173: Are not customer pay tickets (regardless of salvage title or not) put into global so ALL GM dealerships throughout the USA able to see what is done to all vehicles? [/quote] No.
Re: #10023 CAMPAIGN - 04/01/2010
[quote] Rhonda: Dont know why I am just not getting this one.... let me see if i get what you are saying --- I submit the claim with V2223 for the floor plan (so that is what will show on the veh history) then when that pays, submit for the V2226 as an...
Re: GWM VS ALIGNMENT SPECS IN COMMENTS - 04/05/2010
You need to write out the before and after specs for the adjustments made. I'm thinking that I will get a scanner, scan the document and add as an attachment. I think that would be simpler. This is something that we can do now with GWM.
Re: GWM VS ALIGNMENT SPECS IN COMMENTS - 04/05/2010
[quote] Brian Curtis:I'm thinking that I will get a scanner, scan the document and add as an attachment. I think that would be simpler. This is something that we can do now with GWM. [/quote] I tried to attach a scanned file in GWM with no success. ...
Re: GLOBAL WARRANTY (transistion) - 03/23/2010
... HOW TO SUBMIT A RENTAL ONLY CLAIM (REYNOLDS) SINCE OUR Z-OPS ARE GONE..... THANKS... [/quote] Did you order the parts to the repair order? We usually put the rental on the repair order/job card that has the repair. In other words, I don't put in a...
Re: Rejected claim resolutions elusive... - 04/15/2010
Brad, In Reynolds did you try going into 0349 Data Exchange and pulling up the claim that way. It should give you a better break down of what rejected.
Re: WARRANTY PART SCRAPPING PROCEDURE - 05/07/2010
... return request, I make two copies for the parts department, they return one to me when they are done. ...
Re: DA report replacement? - 05/06/2010
... new report and he said they haven't had training on it yet either. That's been a few mos. ago so don't know if they've been trained yet or not. Think I'll submit it as an idea for J&L newsletter!...
PDI FLUID ADD, Z6999 - 05/06/2010
I have a claim for Z6999, added synthetic oil to a Corvette that was low. Claim rejected. I think there is a dollar limit on that oil, but can't find the info. Anyone got it?
Re: NEW RENTAL RATE QUESTION... - 05/14/2010
GM wins another one! I see this as reading that we are only getting our rental prices at two levels instead of the former three. Tier 1 - "all small/Mid-size/Other GM vehicles." Says it all, doesn't it?
Parts amount exceeds allowance.... - 06/17/2010
... there is an additional charge for them. Thought about making a seperate job for the o-rings but dont want a "repeat repair". I'm probably missing something obvious. Ideas anyone? Any help is greatly appreciated....
Re: GWM - 06/01/2010
They are GM ! There are no rules! I have 5 pending and only one that has cleared the system. I was wondering how long it would take, but there doesn't seem to be an answer to that question either....
Re: GLOBAL WARRANTY (transistion) - 03/04/2010
... SYSTEM WILL NOT TAKE THEM, YOU CAN CORRECT THEM RIGHT THEN AND THERE, THE YSTEM WILL TELL YOU WHAT THE PROBLEM IS. I REALLY LIKE IT. MY CLAIMS ARE 100%PD. TAKES A LITTLE LONGER BUTS ITS WORTH IT!...
Re: PART RETURN ADMIN ALLOWANCE - 02/24/2010
I WILL BE GLAD TO GET THE ANSWER ON THIS ONE FOR MY NOTES... WE DONT GO ON TO GLOBAL UNTIL MARCH 8TH OR SO
Re: PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/23/2010
[quote] Christalyn: H&K CHEVY- Do you know where I can obtain a dealer guide for this promo? [/quote] Sure... I went into messages, & looked for the archived message dated 01/01/2010 ARCHIVE: Pontiac Preferred Owner Program & it is the last document...
CERTIFIED USED - 03/23/2010
CAN ANYONE GIVE ME A BULLETIN NUMBER OR MESSAGE NUMBER ON WHAT THE CERTIFIED USED WARRANTY COVERS.I REMEBER SEEING IT BUT DONT RECALL WHERE IT WAS. PLEASE HELP
Re: GWM -- GM SERVICE CERTIFICATES - 03/11/2010
THIS PERTICULAR VEHICLE IS AN 2004, THATS WHAT IS STRANGE - I HAVE DOUBLE CHECKED THE VIN ALSO TO MAKE SURE I ENTERED IT CORRECT
Re: GLOBAL WARRANTY (transistion) - 03/16/2010
... accounting department as well. They get a bulk dollar amount every time I submit claims (not sure what form this comes across on but it goes into the open receivables) , and they need it to see where to post the credits....
Re: Payments auto post? - 03/05/2010
[quote] Heather: Maybe I am losing my mind, but did I read somewhere that you can set up your system (ADP here) to automatically post your payments once they are accepted by GM? If so, is anyone doing it this way? [/quote] IM ON ADP AND HAVENT SEEN ANYTHING...
I KNOW IVE DONE THIS "WAY BACK WHEN" - BUT TOTALLY BRAIN FADING NOW..... I HAVE A GMPP DEDUCT I WANT TO BILL TO GM DUE TO THE FACT THE CUST HAD SAME INTERMITTENT COMPLAINT BACK WHEN VEHICLE WAS STILL IN WARR. I BELIEVE IT WAS A "Z" OP ????
Re: Parts purchased locally. global pays less. - 10/29/2010
Good example Radley Chevrolet Gals for the correct parts expedite reimbursement procedure. More information may be found in the GWM Clarification Bulletin #2 - Message G_0000050657 (document may be found in Message Archives).
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 10/04/2010
[quote] Becky H: Don't you do those with the R labor op and not charge labor. It gets added to the build after the fact and we do an add tag for the window sticker and add the price of the accessory to the vehicle. [/quote] For the installation you...
Re: Reject Code 038: Service Agent is not allowed to submit authorization code - 11/03/2010
... a trend?). I just know that Hrouting after a phone call usually gets them paid. If not, contact your FOM....
Acadia timing chain - 02/25/2011
Is any OLH available when doing the timing chain/tensioner replacement on the Acadia's? We find we usually have to remove the engine for proper access.
Re: REYNOLDS SYSTEM STORIES NOT COMPLETE IN GLOBAL - 12/23/2010
... MY AUTHORIZER WHO THEN EXPLAINED TO ME THAT REYNOLDS COMMENTS CUT OFF AT A CERTAIN POINT, SO THEY DONT GET THE WHOLE COMMENT SECTION. HE DID SAY THAT A FIX IS IN THE WORKS, BUT WHO KNOWS......
Re: GM warranty quiz jan 11-2 - 01/25/2011
[quote] gmnl16173: Are not customer pay tickets (regardless of salvage title or not) put into global so ALL GM dealerships throughout the USA able to see what is done to all vehicles? [/quote] No.
Re: #10023 CAMPAIGN - 04/01/2010
[quote] Rhonda: Dont know why I am just not getting this one.... let me see if i get what you are saying --- I submit the claim with V2223 for the floor plan (so that is what will show on the veh history) then when that pays, submit for the V2226 as an...
Re: GWM VS ALIGNMENT SPECS IN COMMENTS - 04/05/2010
You need to write out the before and after specs for the adjustments made. I'm thinking that I will get a scanner, scan the document and add as an attachment. I think that would be simpler. This is something that we can do now with GWM.
Re: GWM VS ALIGNMENT SPECS IN COMMENTS - 04/05/2010
[quote] Brian Curtis:I'm thinking that I will get a scanner, scan the document and add as an attachment. I think that would be simpler. This is something that we can do now with GWM. [/quote] I tried to attach a scanned file in GWM with no success. ...
Re: GLOBAL WARRANTY (transistion) - 03/23/2010
... HOW TO SUBMIT A RENTAL ONLY CLAIM (REYNOLDS) SINCE OUR Z-OPS ARE GONE..... THANKS... [/quote] Did you order the parts to the repair order? We usually put the rental on the repair order/job card that has the repair. In other words, I don't put in a...
Re: Rejected claim resolutions elusive... - 04/15/2010
Brad, In Reynolds did you try going into 0349 Data Exchange and pulling up the claim that way. It should give you a better break down of what rejected.
Re: WARRANTY PART SCRAPPING PROCEDURE - 05/07/2010
... return request, I make two copies for the parts department, they return one to me when they are done. ...
Re: DA report replacement? - 05/06/2010
... new report and he said they haven't had training on it yet either. That's been a few mos. ago so don't know if they've been trained yet or not. Think I'll submit it as an idea for J&L newsletter!...
PDI FLUID ADD, Z6999 - 05/06/2010
I have a claim for Z6999, added synthetic oil to a Corvette that was low. Claim rejected. I think there is a dollar limit on that oil, but can't find the info. Anyone got it?
Re: NEW RENTAL RATE QUESTION... - 05/14/2010
GM wins another one! I see this as reading that we are only getting our rental prices at two levels instead of the former three. Tier 1 - "all small/Mid-size/Other GM vehicles." Says it all, doesn't it?
Parts amount exceeds allowance.... - 06/17/2010
... there is an additional charge for them. Thought about making a seperate job for the o-rings but dont want a "repeat repair". I'm probably missing something obvious. Ideas anyone? Any help is greatly appreciated....
Re: GWM - 06/01/2010
They are GM ! There are no rules! I have 5 pending and only one that has cleared the system. I was wondering how long it would take, but there doesn't seem to be an answer to that question either....
Re: GLOBAL WARRANTY (transistion) - 03/04/2010
... SYSTEM WILL NOT TAKE THEM, YOU CAN CORRECT THEM RIGHT THEN AND THERE, THE YSTEM WILL TELL YOU WHAT THE PROBLEM IS. I REALLY LIKE IT. MY CLAIMS ARE 100%PD. TAKES A LITTLE LONGER BUTS ITS WORTH IT!...
Re: PART RETURN ADMIN ALLOWANCE - 02/24/2010
I WILL BE GLAD TO GET THE ANSWER ON THIS ONE FOR MY NOTES... WE DONT GO ON TO GLOBAL UNTIL MARCH 8TH OR SO
Re: PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/23/2010
[quote] Christalyn: H&K CHEVY- Do you know where I can obtain a dealer guide for this promo? [/quote] Sure... I went into messages, & looked for the archived message dated 01/01/2010 ARCHIVE: Pontiac Preferred Owner Program & it is the last document...
CERTIFIED USED - 03/23/2010
CAN ANYONE GIVE ME A BULLETIN NUMBER OR MESSAGE NUMBER ON WHAT THE CERTIFIED USED WARRANTY COVERS.I REMEBER SEEING IT BUT DONT RECALL WHERE IT WAS. PLEASE HELP
Re: GWM -- GM SERVICE CERTIFICATES - 03/11/2010
THIS PERTICULAR VEHICLE IS AN 2004, THATS WHAT IS STRANGE - I HAVE DOUBLE CHECKED THE VIN ALSO TO MAKE SURE I ENTERED IT CORRECT
Re: GLOBAL WARRANTY (transistion) - 03/16/2010
... accounting department as well. They get a bulk dollar amount every time I submit claims (not sure what form this comes across on but it goes into the open receivables) , and they need it to see where to post the credits....
Re: Payments auto post? - 03/05/2010
[quote] Heather: Maybe I am losing my mind, but did I read somewhere that you can set up your system (ADP here) to automatically post your payments once they are accepted by GM? If so, is anyone doing it this way? [/quote] IM ON ADP AND HAVENT SEEN ANYTHING...
Re: HAS THIS HAPPENED TO ANYONE ELSE? - 02/20/2009
... put it in, dealership can install and claim. For an example see recall# 08157 for the HHR's. You don't need to do a claim as they generally set them to expire in a certain time frame with a provision to H-route for approval if it comes in after ...
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/10/2009
... PINION W/RELUCTOR) - ALSO I HAVE COMPARED PART GRP TO LABOR OP "EITHER LINKS BACK TO THE 4L60 OR DOESNT APPLY" -- IM SOOOOOOOOOOOOOO CONFUSED "ANY FURTHUR ASSISTANCE APPRECIATED"...
AUTO TRANS GEAR SHIFT LEVER ASSY (LABOR OP) - 03/09/2009
2007 AVEO -- KL1TG56657B186822 REPLACED PT#96801392 .. I CODES FOR K5120 .2 - TECH STATING THAT CANT POSSIBLY BE CORRECT, BUT I DONT SEE ANYTHING ELSE
Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 03/26/2009
The VIS says "Luxury Certified Preowned Limited Warranty, 72/100,000, but the question is "What does it cover?" There is no reference anywhere to give guidelines as to what is covered. One of the issues with the car is a battery. I don't think that GM...
Case add credit for GMPP - 03/17/2009
doing a case add credit for labor on a GMPP claim.used claim type 1 auth G.getting reject for proper authorization code required.do I need to call on this or use a different auth coode??
CLARIFICATION: BULLETIN #07-08-64-019 - 04/06/2009
... THE PART# LISTED DUE TO IT ONLY TAKES ALITTLE BIT & HE HAD SOME IN HIS STALL ----- I WAS CURIOUS WHAT EVERYONE ELSE DOES.... DONT CHARGE PART, CHARGE OUT PARTIAL, CHARGE OUT WHOLE THING ??????...
Re: CLARIFICATION: BULLETIN #07-08-64-019 - 04/07/2009
... uses. The first way was easier, just had to H route the first claim and explain to the avm what we were doing. Becky...
Re: WILL WE SURVIVE???? - 04/27/2009
... BE HANGING ON. WE HAVE 2 DEALERSHIPS AND BOTH ARE STILL SURVIVING. THANK GOD FOR THAT. DON'T KNOW WHAT I'D DO WITHOUT A JOB. GOOD LUCK TO ALL....
5 DIGIT FAIL CODE - 05/20/2009
I know you aren't suppose to swear...but I could have swore a read an email awhile ago about the reprogram dtcs. If you don't have one, your area rep cant autho it anymore. (like Hrouting it)Svc Mgr is having a tech meeting 2day and I wanted to be able...
REPLACING KEYS UNDER WARRANTY - 06/09/2009
... IN WORKMANSHIP OR DEFECTIVE IT SHOULD BE WARRANTY. I TOLD HIM AT NEARLY 20,000 MILES YOU THINK SHE WOULD HAVE DISCOVERED IT BY NOW. AND FOR ALL I KNOW SHE GOT IT STUCK IN HER FRONT DOOR! BUT, ALAS I DO NEED SOMETHING TO PROOVE MY WORDS, YOU GUYS GOT...
Re: CLAIM IN REVEIW? - 06/15/2009
YEA - MINE WAS A FUEL MODULE RECALL ON A COLORADO #08411 DONT KNOW WHY !!!
Re: GENERAL MOTORS LETTERS MAILED OUT FOR CLOSINGS - 05/18/2009
... a little while before we hear about the dealerships that closed. I don't think the closing dealers would advertise being closed due to the fact no one would probably want to buy from a dealer that is closing. The owner of the dealership I work at said...
May Newsletter Insert Correction - 05/19/2009
... does not apply to Claim Type I. It applies to Claim Type F which was featured the previous month. You may download a corrected version by selecting "Warranty Training" from the navigation menu at left and then clicking the "Warranty & The Technicia...
Forum - 05/13/2009
... are more expensive but they have fixed the vehicles. We claim them in Net and H-route them. But I would never put a cheaper rotor on the vehicle only a premium rotor and replace them in pairs. But Make sure you contact your AVM first!!!...
Claim Type C with labor - 05/07/2009
... the labor and net amount box turn gray. Should everything be put in the parts box then? That is what I did and Hrouted to my rep. For some reason only partial amount was paid and now he wants me to do a "D". that's okay for this time, but what about...
Re: PDI TIME FOR 2009 G3??? - 05/11/2009
[quote] Angelina: DOES ANYBODY KNOW WHAT NEW PONTIAC 2009 G3 PAYS?? 1.3 OR 1.4 LABOR TIME?? CANT FIND IT LISTED ANYWHERE. [/quote] If you go to SI (Service Information) and do the drill down by typing in the year, make and model you can go to Labor...
2010 CAMERO - 05/28/2009
... the paint, black of course, Tclaim here I come! Then with the request from GM to have all fluids documented on the PDI, my tech is throwing a tantrum. We are a SMALL town, the truck rolled through, and by the time it got to the dealership, three people...
Re: MASTER CYLINDER REPLACEMENT - 08/10/2009
... requirement of the procedure! The powers that be must have a magic touch and can get all the work done without any air getting into the system!...
Re: MASTER CYLINDER REPLACEMENT - 08/10/2009
Yes, usually it takes less time. I expect that H0700 is for a brake bleed that doesn't involve a part replacement? I'll have to remind myself to ask my AVM when next he visits.
Moving to ADP from Reynolds - 07/21/2009
... Is it windows based or do you punch in screen #'s like Reynolds, etc? Just some general info would be great. --I know we will be doing training from ADP before the switch, but like to try to get ahead of the game a bit. Thanks!...
Re: Moving to ADP from Reynolds - 07/21/2009
... and Reynolds. The Reynolds to ADP change I did Volvo and Jaguar. I have never done ADP with GM. I would choose Reynolds over ADP any day. It is so much more user friendly as far as Warranty goes. ADP is more of an accounting friendly program. To many...
Re: Lost Rep - 09/25/2009
... their is going to be a call center (in saginaw I believe) I think simialiar to the old days when you called Chicago for GMPP claims and they actaully did the Authorizing and push throughs. I hear there are some "conflicts" because your service parts...
CLARIFICATION: PROPER TECH LABOR TIME - 09/24/2009
... HORNS ---- NOW ---- IN THE PAST OUR REP HAS SAID "HE ONLY HAS TOTAL .3 ON THE JOB" SO THATS ALL YOU SHOULD CLAIM, BUT OTHERS SAY CLAIM .1 FOR THE SEPARATE DIAG TIME & .6 FOR THE ACTUAL REPAIR FOR A TOTAL OF .7 (I FEEL LIKE A PING PONG BALL GETTING SMACKED...
Mice Break-in - 09/11/2009
... "But I keep the doors locked how do they get in?" ------------------------------------------ Thank you "anonymous member" for sharing this great story!...
Re: Towing on a life time warr part ? - 09/16/2009
... op of the repair that was done as a net item with comments and h route it or use the correct way would be to use claim type C complaint MJ fail 98 the failed part numer and 0 in the parts cost. Labor op T2020 and net the cost of the towing. G authorize...
... put it in, dealership can install and claim. For an example see recall# 08157 for the HHR's. You don't need to do a claim as they generally set them to expire in a certain time frame with a provision to H-route for approval if it comes in after ...
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/10/2009
... PINION W/RELUCTOR) - ALSO I HAVE COMPARED PART GRP TO LABOR OP "EITHER LINKS BACK TO THE 4L60 OR DOESNT APPLY" -- IM SOOOOOOOOOOOOOO CONFUSED "ANY FURTHUR ASSISTANCE APPRECIATED"...
AUTO TRANS GEAR SHIFT LEVER ASSY (LABOR OP) - 03/09/2009
2007 AVEO -- KL1TG56657B186822 REPLACED PT#96801392 .. I CODES FOR K5120 .2 - TECH STATING THAT CANT POSSIBLY BE CORRECT, BUT I DONT SEE ANYTHING ELSE
Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 03/26/2009
The VIS says "Luxury Certified Preowned Limited Warranty, 72/100,000, but the question is "What does it cover?" There is no reference anywhere to give guidelines as to what is covered. One of the issues with the car is a battery. I don't think that GM...
Case add credit for GMPP - 03/17/2009
doing a case add credit for labor on a GMPP claim.used claim type 1 auth G.getting reject for proper authorization code required.do I need to call on this or use a different auth coode??
CLARIFICATION: BULLETIN #07-08-64-019 - 04/06/2009
... THE PART# LISTED DUE TO IT ONLY TAKES ALITTLE BIT & HE HAD SOME IN HIS STALL ----- I WAS CURIOUS WHAT EVERYONE ELSE DOES.... DONT CHARGE PART, CHARGE OUT PARTIAL, CHARGE OUT WHOLE THING ??????...
Re: CLARIFICATION: BULLETIN #07-08-64-019 - 04/07/2009
... uses. The first way was easier, just had to H route the first claim and explain to the avm what we were doing. Becky...
Re: WILL WE SURVIVE???? - 04/27/2009
... BE HANGING ON. WE HAVE 2 DEALERSHIPS AND BOTH ARE STILL SURVIVING. THANK GOD FOR THAT. DON'T KNOW WHAT I'D DO WITHOUT A JOB. GOOD LUCK TO ALL....
5 DIGIT FAIL CODE - 05/20/2009
I know you aren't suppose to swear...but I could have swore a read an email awhile ago about the reprogram dtcs. If you don't have one, your area rep cant autho it anymore. (like Hrouting it)Svc Mgr is having a tech meeting 2day and I wanted to be able...
REPLACING KEYS UNDER WARRANTY - 06/09/2009
... IN WORKMANSHIP OR DEFECTIVE IT SHOULD BE WARRANTY. I TOLD HIM AT NEARLY 20,000 MILES YOU THINK SHE WOULD HAVE DISCOVERED IT BY NOW. AND FOR ALL I KNOW SHE GOT IT STUCK IN HER FRONT DOOR! BUT, ALAS I DO NEED SOMETHING TO PROOVE MY WORDS, YOU GUYS GOT...
Re: CLAIM IN REVEIW? - 06/15/2009
YEA - MINE WAS A FUEL MODULE RECALL ON A COLORADO #08411 DONT KNOW WHY !!!
Re: GENERAL MOTORS LETTERS MAILED OUT FOR CLOSINGS - 05/18/2009
... a little while before we hear about the dealerships that closed. I don't think the closing dealers would advertise being closed due to the fact no one would probably want to buy from a dealer that is closing. The owner of the dealership I work at said...
May Newsletter Insert Correction - 05/19/2009
... does not apply to Claim Type I. It applies to Claim Type F which was featured the previous month. You may download a corrected version by selecting "Warranty Training" from the navigation menu at left and then clicking the "Warranty & The Technicia...
Forum - 05/13/2009
... are more expensive but they have fixed the vehicles. We claim them in Net and H-route them. But I would never put a cheaper rotor on the vehicle only a premium rotor and replace them in pairs. But Make sure you contact your AVM first!!!...
Claim Type C with labor - 05/07/2009
... the labor and net amount box turn gray. Should everything be put in the parts box then? That is what I did and Hrouted to my rep. For some reason only partial amount was paid and now he wants me to do a "D". that's okay for this time, but what about...
Re: PDI TIME FOR 2009 G3??? - 05/11/2009
[quote] Angelina: DOES ANYBODY KNOW WHAT NEW PONTIAC 2009 G3 PAYS?? 1.3 OR 1.4 LABOR TIME?? CANT FIND IT LISTED ANYWHERE. [/quote] If you go to SI (Service Information) and do the drill down by typing in the year, make and model you can go to Labor...
2010 CAMERO - 05/28/2009
... the paint, black of course, Tclaim here I come! Then with the request from GM to have all fluids documented on the PDI, my tech is throwing a tantrum. We are a SMALL town, the truck rolled through, and by the time it got to the dealership, three people...
Re: MASTER CYLINDER REPLACEMENT - 08/10/2009
... requirement of the procedure! The powers that be must have a magic touch and can get all the work done without any air getting into the system!...
Re: MASTER CYLINDER REPLACEMENT - 08/10/2009
Yes, usually it takes less time. I expect that H0700 is for a brake bleed that doesn't involve a part replacement? I'll have to remind myself to ask my AVM when next he visits.
Moving to ADP from Reynolds - 07/21/2009
... Is it windows based or do you punch in screen #'s like Reynolds, etc? Just some general info would be great. --I know we will be doing training from ADP before the switch, but like to try to get ahead of the game a bit. Thanks!...
Re: Moving to ADP from Reynolds - 07/21/2009
... and Reynolds. The Reynolds to ADP change I did Volvo and Jaguar. I have never done ADP with GM. I would choose Reynolds over ADP any day. It is so much more user friendly as far as Warranty goes. ADP is more of an accounting friendly program. To many...
Re: Lost Rep - 09/25/2009
... their is going to be a call center (in saginaw I believe) I think simialiar to the old days when you called Chicago for GMPP claims and they actaully did the Authorizing and push throughs. I hear there are some "conflicts" because your service parts...
CLARIFICATION: PROPER TECH LABOR TIME - 09/24/2009
... HORNS ---- NOW ---- IN THE PAST OUR REP HAS SAID "HE ONLY HAS TOTAL .3 ON THE JOB" SO THATS ALL YOU SHOULD CLAIM, BUT OTHERS SAY CLAIM .1 FOR THE SEPARATE DIAG TIME & .6 FOR THE ACTUAL REPAIR FOR A TOTAL OF .7 (I FEEL LIKE A PING PONG BALL GETTING SMACKED...
Mice Break-in - 09/11/2009
... "But I keep the doors locked how do they get in?" ------------------------------------------ Thank you "anonymous member" for sharing this great story!...
Re: Towing on a life time warr part ? - 09/16/2009
... op of the repair that was done as a net item with comments and h route it or use the correct way would be to use claim type C complaint MJ fail 98 the failed part numer and 0 in the parts cost. Labor op T2020 and net the cost of the towing. G authorize...
Re: Towing on a life time warr part ? - 09/16/2009
(Quote)Kristen:If the part warranty component caused the vehicle to require a tow, the tow should be claimed. The dollar amount ceiling for a tow is not published information. If the amount is excessive, it will reject and require H Route to the District...
Re: Body Side Molding replace - 08/26/2009
His reason for not paying? Part amount beyond authorizers limit. But, what is the limit? He doesn't know, or if he does, he won't say. My former AVM would help with almost any problem. I'm on my own with this one....
Re: Parts Missing From LPO Add-on DVD headrests - 11/19/2009
Tonia, who is doing your stripe installation now? We are having a devil of a time with the white ones, which seem to be made out of a different kind of material than the other colors. Thanks
Re: GLOBAL WARRANTY!! - 11/19/2009
... Warranty (GWM). Tonia: Yes, we have posted a GWM Cause and Complaint Codes card that may be downloaded within the Reference Cards area (which is located on the left side of the home page). ...
Re: sirius xm - 10/27/2009
... veh and install it and ship it. That he would be spinning his wheels trying to find out exactly what took out the cluster. He can't proove that it was the sirius or any one of the other gm modules in the vehicle. According to the tech GM's own modules...
Re: Debit Appeals - 10/28/2009
... I haven't heard the "H-route it" response lately at all. --For a Transportation debit appeal you do need to call DBC and follow the prompts for vehicle damage/transportation claims and they will start the process, then have you fax information in....
Re: New DVM - 10/30/2009
... parts and service). I think having a warranty specialist might actually be a good thing. It would be nice to have a direct contact person to talk to. Did everyone get that message? Will it be another "call center" or just one contact per deale...
Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 10/20/2009
I have tried connecting to that website several times -- never connects thru, is there any other links to that info ?? WE HAVE A VEHICLE IN OUR SHOP NOW & DONT KNOW WHAT IT COVERS
towing amount allowed? - 10/16/2009
Is there a limit as to how much you can claim on a T2020 labor op? I can't find any documentation as to a limit, and I had a claim reject for net item excessive. Thanks!
Re: Global Warranty Management - 10/14/2009
You need to go into Global Connect, scroll down to message area to "Search Messages" - then on the right side of the next screen you will see Ref#.... type in G_0000036855 hope this helps
Re: More Global Warranty questions - 02/03/2010
... you input the claims & click either the View PDF or Download Excel button to get your report. What ever claims were accepted will be paid the next day. For instance, if you input claims yesterday, your dealership will be paid today. It comes across...
Re: More Global Warranty questions - 02/03/2010
What system are you on? ADP, Reynolds? And no, I don't think it matters what time you input. Not sure if there is a cutoff time for claims to be processed the next day. It sounds like you have to set up your accounting part of your system to accept...
Re: More Global Warranty questions - 02/03/2010
... my claims thru them. I received my transaction summary report also, however, where is my proof of what I got paid? They can tell me all they want on the transaction summary report what I'm getting paid, but where is my proof? The old WINS statements...
Re: More Global Warranty questions - 02/03/2010
[quote] Shannon: I don't show anything about payment to the open parts account. Do I have to wait until we get the accounts receivable statement from GM on Monday? I have called GM Global, DBC, our rep, Autosoft, sorry but I think I am more confused...
Re: More Global Warranty questions - 02/04/2010
... the Global Warranty invoice on our open parts account until this morning. I now get to see what everyone was explaining. It is an invoice from vendor name "Warranty Operations/WIPRO", however, it shows a credit for the full amount you were to be paid...
Re: A Question for those on Global Warranty already - 02/05/2010
... been a few challenges, but the transition hasn't been too bad. A few things to consider prior to your switch- 1)make sure you have all of your Service Advisor & Technician GMIN input into ADP. (ADP can tell you where) 2)if you didn't get a copy of...
Re: PRE GLOBAL UNPAID CLAIMS AND REJECTS - 02/15/2010
MARK ! BOY DONT I FEEL SMALL RIGHT NOW, THAT WAS IT. THANKS A MIL
Re: 2006 Pontiac Solstice - 11/20/2009
... through perforation repair use the appropriate S5_ _ _ operation (depending on which door panel you are repairing)...
Question? Can you do recalls on salvage/branded vehicles, first one - 12/01/2009
I Have an Impala that has recall for spark plug wire retainers, noticed salvage/branded title. recall shows open can it be done?
Re: Excessive rental - 12/15/2009
... we tend to use the shuttle feature as the main mode of transportation for our dealership. We do have rental vehicles available, but our service manager likes to use them for customers who have extensive repairs only. Everyone else gets dropped off...
Re: two parts, two labor ops, but switched the parts..... - 12/28/2009
... Global Warranty, and not looking forward to using it. I'm the only one in the dealership that has done the training....should be interesting....
INTERMITTENT AIR BAG LIGHT 2010 CAMARO - 01/06/2010
... // GM ENGINEERING AWARE OF CONCERN & WORKING ON A FIX ...... HOW DO YOU CLAIM THE TECH TIME (WHAT LABOR OP) - WE DIDNT REPAIR ANYTHING, ITS NOT TRULY A NPF, SHOULD YOU CODE TO THE COMPONENT IN QUESTION ...
Training Requirements - 01/22/2008
Anybody have the GM messenge document number as it pretains to training requirements in 2008 to maintain authorizations. Thanks,
Re: 50/50 SPLIT - 01/31/2008
Yes, use the original labor op. The time would be 50% of the original, or sometimes when it won't compute, I put the labor dollars in manually. (same with the part price) I try to end up with the 50% amount in the final total to be submitted.
Re: goodwill Special Policy - 01/17/2008
... to be sent overnight. SOOOO do we still charge a fee. They have been charging $11. I dont know what to charge do i charge the $20 or $11 . Can someone help me out ????...
(Quote)Kristen:If the part warranty component caused the vehicle to require a tow, the tow should be claimed. The dollar amount ceiling for a tow is not published information. If the amount is excessive, it will reject and require H Route to the District...
Re: Body Side Molding replace - 08/26/2009
His reason for not paying? Part amount beyond authorizers limit. But, what is the limit? He doesn't know, or if he does, he won't say. My former AVM would help with almost any problem. I'm on my own with this one....
Re: Parts Missing From LPO Add-on DVD headrests - 11/19/2009
Tonia, who is doing your stripe installation now? We are having a devil of a time with the white ones, which seem to be made out of a different kind of material than the other colors. Thanks
Re: GLOBAL WARRANTY!! - 11/19/2009
... Warranty (GWM). Tonia: Yes, we have posted a GWM Cause and Complaint Codes card that may be downloaded within the Reference Cards area (which is located on the left side of the home page). ...
Re: sirius xm - 10/27/2009
... veh and install it and ship it. That he would be spinning his wheels trying to find out exactly what took out the cluster. He can't proove that it was the sirius or any one of the other gm modules in the vehicle. According to the tech GM's own modules...
Re: Debit Appeals - 10/28/2009
... I haven't heard the "H-route it" response lately at all. --For a Transportation debit appeal you do need to call DBC and follow the prompts for vehicle damage/transportation claims and they will start the process, then have you fax information in....
Re: New DVM - 10/30/2009
... parts and service). I think having a warranty specialist might actually be a good thing. It would be nice to have a direct contact person to talk to. Did everyone get that message? Will it be another "call center" or just one contact per deale...
Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 10/20/2009
I have tried connecting to that website several times -- never connects thru, is there any other links to that info ?? WE HAVE A VEHICLE IN OUR SHOP NOW & DONT KNOW WHAT IT COVERS
towing amount allowed? - 10/16/2009
Is there a limit as to how much you can claim on a T2020 labor op? I can't find any documentation as to a limit, and I had a claim reject for net item excessive. Thanks!
Re: Global Warranty Management - 10/14/2009
You need to go into Global Connect, scroll down to message area to "Search Messages" - then on the right side of the next screen you will see Ref#.... type in G_0000036855 hope this helps
Re: More Global Warranty questions - 02/03/2010
... you input the claims & click either the View PDF or Download Excel button to get your report. What ever claims were accepted will be paid the next day. For instance, if you input claims yesterday, your dealership will be paid today. It comes across...
Re: More Global Warranty questions - 02/03/2010
What system are you on? ADP, Reynolds? And no, I don't think it matters what time you input. Not sure if there is a cutoff time for claims to be processed the next day. It sounds like you have to set up your accounting part of your system to accept...
Re: More Global Warranty questions - 02/03/2010
... my claims thru them. I received my transaction summary report also, however, where is my proof of what I got paid? They can tell me all they want on the transaction summary report what I'm getting paid, but where is my proof? The old WINS statements...
Re: More Global Warranty questions - 02/03/2010
[quote] Shannon: I don't show anything about payment to the open parts account. Do I have to wait until we get the accounts receivable statement from GM on Monday? I have called GM Global, DBC, our rep, Autosoft, sorry but I think I am more confused...
Re: More Global Warranty questions - 02/04/2010
... the Global Warranty invoice on our open parts account until this morning. I now get to see what everyone was explaining. It is an invoice from vendor name "Warranty Operations/WIPRO", however, it shows a credit for the full amount you were to be paid...
Re: A Question for those on Global Warranty already - 02/05/2010
... been a few challenges, but the transition hasn't been too bad. A few things to consider prior to your switch- 1)make sure you have all of your Service Advisor & Technician GMIN input into ADP. (ADP can tell you where) 2)if you didn't get a copy of...
Re: PRE GLOBAL UNPAID CLAIMS AND REJECTS - 02/15/2010
MARK ! BOY DONT I FEEL SMALL RIGHT NOW, THAT WAS IT. THANKS A MIL
Re: 2006 Pontiac Solstice - 11/20/2009
... through perforation repair use the appropriate S5_ _ _ operation (depending on which door panel you are repairing)...
Question? Can you do recalls on salvage/branded vehicles, first one - 12/01/2009
I Have an Impala that has recall for spark plug wire retainers, noticed salvage/branded title. recall shows open can it be done?
Re: Excessive rental - 12/15/2009
... we tend to use the shuttle feature as the main mode of transportation for our dealership. We do have rental vehicles available, but our service manager likes to use them for customers who have extensive repairs only. Everyone else gets dropped off...
Re: two parts, two labor ops, but switched the parts..... - 12/28/2009
... Global Warranty, and not looking forward to using it. I'm the only one in the dealership that has done the training....should be interesting....
INTERMITTENT AIR BAG LIGHT 2010 CAMARO - 01/06/2010
... // GM ENGINEERING AWARE OF CONCERN & WORKING ON A FIX ...... HOW DO YOU CLAIM THE TECH TIME (WHAT LABOR OP) - WE DIDNT REPAIR ANYTHING, ITS NOT TRULY A NPF, SHOULD YOU CODE TO THE COMPONENT IN QUESTION ...
Training Requirements - 01/22/2008
Anybody have the GM messenge document number as it pretains to training requirements in 2008 to maintain authorizations. Thanks,
Re: 50/50 SPLIT - 01/31/2008
Yes, use the original labor op. The time would be 50% of the original, or sometimes when it won't compute, I put the labor dollars in manually. (same with the part price) I try to end up with the 50% amount in the final total to be submitted.
Re: goodwill Special Policy - 01/17/2008
... to be sent overnight. SOOOO do we still charge a fee. They have been charging $11. I dont know what to charge do i charge the $20 or $11 . Can someone help me out ????...
Re: NON LISTING IN THE PART-LABOR OP GROUP GUIDE - 01/02/2008
I would have go at "wiring and connectors" for the area that is affected. I don't believe there is a labor op for the block, other than fuse block. Brian
DEX-COOL PROTECTION - 04/04/2008
2006 EQUINOX - 2CNDL63F766089122 - MILES 29,703 WHILE DOING A 30,000 MILE SERVICE, THE TECH FOUND THE COOLANT PROTECTION AT 0*F -- PERFORMED COOLANT FLUSH....... MY ADVISOR IS TELLING ME THIS IS WARRANTY ?!?!?
Re: COMPLAINT & FAIL CODES - 04/09/2008
I do wish that the managers/foremen, etc, would hold accountable the techs and advisors for the documentation. It is brought up at every shop meeting and mentioned around here almost daily, but the folks responsible are not penalized in any way when the...
Re: Rejected Claim - 03/07/2008
... used an RO # it will automatically load it for you. It is easy to deal with rejected claims. What is everyone else using?...
Part Group to Labor op - 01/21/2008
Sometimes there is a part number that just doesn't have a corresponding labor op, and no cross-over in the Parts Group listing. I have such a part number #15924723, Lid, part group 16.585. Claim rejected for Part number incompatible (lab op C2712) An...
Re: 04-06-03-013A CLARIFICATION - 03/17/2008
... part on the line. If a $10 part took out a $250 part you have to claim the $10 part so GM knows what the real failed part was. The $250 part didn't fail by itself, took the $10 part to make it do so. Jodi...
What Would You Do? 04/08 - 04/21/2008
... Chrysler 300 had a concern with the operation of their driver side power seat mechanism. The seat would not move in the forward direction. The technician diagnosed the concern to an open in the wiring under the driver seat. In an effort to determine...
Re: Freon? - 05/01/2008
[quote] Kristen: There is no documented ceiling on the net item field amount. [/quote] Then how do we get net amount excessive as an error? Just curious
Net Item - 05/01/2008
There is a definite ceiling to what may be claimed, it is just not documented or published. Additionally, be sure to confirm that you have selected the correct labor operation. If the claim rejects for net excessive and claim data is accurate, h route...
Re: COMPONENT LETTER - 05/16/2008
... 2008) "Revised Dealer Empowerment Template & Supporting Documents" (search archived messages for your region). ...
REPLACEMENT WHEELS - 05/22/2008
... THE PRICE TRANSWHEEL CHARGED US. I KNOW I'VE SEEN SOMETHING ABOUT THIS SOMEWHERE BUT CAN'T TRACK DOWN THE INFO. THANKS IN ADVANCE....
Re: MARK OF EXCELLENCE QUESTION - 05/21/2008
... no requirement which was wrong. --At least this eliminates one possibility. I find it easiest to download the pdf version of the P&P manual and leave it open-the search function in the pdf version makes it easy to find most answers....
Re: BATTERY (CONFUSION) - 05/23/2008
[/quote]You mean the sticker that comes on the battery, right? And no, battery claims aren't fun...ha! [/quote] Yea, the sticker. The techs just love doing that!
Re: Collateral Damage - 06/11/2008
[quote] GMNL14906: The second one sounds like a come-back that never left! [/quote] OMG! That is exactly what I thought! I said we should not try to pay the 1st tech, as he didn't fix it! The problem is our AVM has told us we MUST try to refinish rotors...
Re: Taking a Poll - 06/10/2008
I don't mind answering! Sometimes theres a lot of good come from these. I attempted to get a group of W/A's in our area together but nobody was interested. Too bad, two heads are better than one! I spent 41 years as a technician, business owner/operator...
Re: OVERNIGHT / LOCAL FREIGHT - 06/02/2008
For more info you can check bulletin 99-00-89-021 although it doesn't really spell out coverage either. I have been told that past base warranty Claim Type B,C,N and goodwill are eligible. Special Policy and Recalls are not. Haven't had any problems...
Re: MARK OF EXCELLENCE QUESTION - 05/29/2008
... up type of service other, service advisor, etc. doesn't really affect the question selection from what I've been told-it's all random....
Water leaks - 09/24/2007
I only use B5410 when the leak is a body seam. I use the labor op for the offending or damaged part or area, eg: windshield seal, or door seal, etc. It never pays enough, but when H routed with comments describing the leak, never fails to pay. Brian
Forum - 09/19/2007
I don't for sure about anything in P & P. I would pick one side and make sure that the failed part is for the same side as the LOP and then H-route the OLH. If you have authorization for authorization code E and P you will need to apply these auth codes...
Water Leaks - 09/19/2007
... the body (i.e.- cowl, firewall, a-pillar, etc) but have found something around the windshield. What is the proper way to code this for example: 2007 Silverado, 8118 miles, water all over the floorboard. Tech pulled up carpet to dry & did water test....
Forum - 09/19/2007
I have not dealt with any water leaks yet, but I would call into the DBC and ask them which LOP to use and how much OLH you could claim. I always start with the actual punch time. You can always go down from there. I usually get pretty good results when...
Module Reprogramming - 11/29/2007
... Information, Programming, Set UP. Specifically the "Learn Procedure" area on page 4 of the document. In some instances it is necessary to learn a component after performing a programming event; according to the bulletin this additional time is not applicable...
Re: WINS E-Claims - 12/20/2007
I have never used E-claims. I use our DSP in-house system. From what i have seen, it's easier to use our DSP than what E-claims looks to be. The in house system already enters the VIN, RO, date and all that kind of stuff. Why type it manually if you...
BODY SHOP REPAIR - 12/13/2007
2004 SILVERADO VIN#1GCEC14T24Z142312 (TROUBLE LOCATING OP) WE SENT TO BODY SHOP: RIGHT REAR 1/4 PANEL CRACKING AT BRACKET.... REPLACED-PAINTED PT#15758520/FENDER, REPLACED PT#15760014/MOLDING ----- BY VIN: PULLED UP "REFINISH RIGHT QUARTER "DOESNT LIST...
Sherry - 12/11/2007
Thanks for all this info. It has helped alot, one question....the tech doesn't get the .2 admin. allowance so do I need to book 2 different lines? One to pay the tech. and one for the admin? If not where do I input the .2 admin allowance? Thanks, I'm...
I would have go at "wiring and connectors" for the area that is affected. I don't believe there is a labor op for the block, other than fuse block. Brian
DEX-COOL PROTECTION - 04/04/2008
2006 EQUINOX - 2CNDL63F766089122 - MILES 29,703 WHILE DOING A 30,000 MILE SERVICE, THE TECH FOUND THE COOLANT PROTECTION AT 0*F -- PERFORMED COOLANT FLUSH....... MY ADVISOR IS TELLING ME THIS IS WARRANTY ?!?!?
Re: COMPLAINT & FAIL CODES - 04/09/2008
I do wish that the managers/foremen, etc, would hold accountable the techs and advisors for the documentation. It is brought up at every shop meeting and mentioned around here almost daily, but the folks responsible are not penalized in any way when the...
Re: Rejected Claim - 03/07/2008
... used an RO # it will automatically load it for you. It is easy to deal with rejected claims. What is everyone else using?...
Part Group to Labor op - 01/21/2008
Sometimes there is a part number that just doesn't have a corresponding labor op, and no cross-over in the Parts Group listing. I have such a part number #15924723, Lid, part group 16.585. Claim rejected for Part number incompatible (lab op C2712) An...
Re: 04-06-03-013A CLARIFICATION - 03/17/2008
... part on the line. If a $10 part took out a $250 part you have to claim the $10 part so GM knows what the real failed part was. The $250 part didn't fail by itself, took the $10 part to make it do so. Jodi...
What Would You Do? 04/08 - 04/21/2008
... Chrysler 300 had a concern with the operation of their driver side power seat mechanism. The seat would not move in the forward direction. The technician diagnosed the concern to an open in the wiring under the driver seat. In an effort to determine...
Re: Freon? - 05/01/2008
[quote] Kristen: There is no documented ceiling on the net item field amount. [/quote] Then how do we get net amount excessive as an error? Just curious
Net Item - 05/01/2008
There is a definite ceiling to what may be claimed, it is just not documented or published. Additionally, be sure to confirm that you have selected the correct labor operation. If the claim rejects for net excessive and claim data is accurate, h route...
Re: COMPONENT LETTER - 05/16/2008
... 2008) "Revised Dealer Empowerment Template & Supporting Documents" (search archived messages for your region). ...
REPLACEMENT WHEELS - 05/22/2008
... THE PRICE TRANSWHEEL CHARGED US. I KNOW I'VE SEEN SOMETHING ABOUT THIS SOMEWHERE BUT CAN'T TRACK DOWN THE INFO. THANKS IN ADVANCE....
Re: MARK OF EXCELLENCE QUESTION - 05/21/2008
... no requirement which was wrong. --At least this eliminates one possibility. I find it easiest to download the pdf version of the P&P manual and leave it open-the search function in the pdf version makes it easy to find most answers....
Re: BATTERY (CONFUSION) - 05/23/2008
[/quote]You mean the sticker that comes on the battery, right? And no, battery claims aren't fun...ha! [/quote] Yea, the sticker. The techs just love doing that!
Re: Collateral Damage - 06/11/2008
[quote] GMNL14906: The second one sounds like a come-back that never left! [/quote] OMG! That is exactly what I thought! I said we should not try to pay the 1st tech, as he didn't fix it! The problem is our AVM has told us we MUST try to refinish rotors...
Re: Taking a Poll - 06/10/2008
I don't mind answering! Sometimes theres a lot of good come from these. I attempted to get a group of W/A's in our area together but nobody was interested. Too bad, two heads are better than one! I spent 41 years as a technician, business owner/operator...
Re: OVERNIGHT / LOCAL FREIGHT - 06/02/2008
For more info you can check bulletin 99-00-89-021 although it doesn't really spell out coverage either. I have been told that past base warranty Claim Type B,C,N and goodwill are eligible. Special Policy and Recalls are not. Haven't had any problems...
Re: MARK OF EXCELLENCE QUESTION - 05/29/2008
... up type of service other, service advisor, etc. doesn't really affect the question selection from what I've been told-it's all random....
Water leaks - 09/24/2007
I only use B5410 when the leak is a body seam. I use the labor op for the offending or damaged part or area, eg: windshield seal, or door seal, etc. It never pays enough, but when H routed with comments describing the leak, never fails to pay. Brian
Forum - 09/19/2007
I don't for sure about anything in P & P. I would pick one side and make sure that the failed part is for the same side as the LOP and then H-route the OLH. If you have authorization for authorization code E and P you will need to apply these auth codes...
Water Leaks - 09/19/2007
... the body (i.e.- cowl, firewall, a-pillar, etc) but have found something around the windshield. What is the proper way to code this for example: 2007 Silverado, 8118 miles, water all over the floorboard. Tech pulled up carpet to dry & did water test....
Forum - 09/19/2007
I have not dealt with any water leaks yet, but I would call into the DBC and ask them which LOP to use and how much OLH you could claim. I always start with the actual punch time. You can always go down from there. I usually get pretty good results when...
Module Reprogramming - 11/29/2007
... Information, Programming, Set UP. Specifically the "Learn Procedure" area on page 4 of the document. In some instances it is necessary to learn a component after performing a programming event; according to the bulletin this additional time is not applicable...
Re: WINS E-Claims - 12/20/2007
I have never used E-claims. I use our DSP in-house system. From what i have seen, it's easier to use our DSP than what E-claims looks to be. The in house system already enters the VIN, RO, date and all that kind of stuff. Why type it manually if you...
BODY SHOP REPAIR - 12/13/2007
2004 SILVERADO VIN#1GCEC14T24Z142312 (TROUBLE LOCATING OP) WE SENT TO BODY SHOP: RIGHT REAR 1/4 PANEL CRACKING AT BRACKET.... REPLACED-PAINTED PT#15758520/FENDER, REPLACED PT#15760014/MOLDING ----- BY VIN: PULLED UP "REFINISH RIGHT QUARTER "DOESNT LIST...
Sherry - 12/11/2007
Thanks for all this info. It has helped alot, one question....the tech doesn't get the .2 admin. allowance so do I need to book 2 different lines? One to pay the tech. and one for the admin? If not where do I input the .2 admin allowance? Thanks, I'm...
Consequential Damage and One Concern with Separate Causes - 11/01/2017
... from GM, but it is essential for the technician to completely understand the customer's complaint what they're experiencing and what they want corrected. Service advisors need to listen carefully to what the customer has to say and enter each individual...
Warranty Briefs: GWM User Manual - 05/25/2022
... process. It may be to simply get more information on a service policy or to find out what a transaction type is within Global Warranty Management. The Global Warranty Management User Manual is intended to provide assistance in the processing of warranty...
Add On Repairs - 06/13/2023
What is considered an add on repair and why does it matter? First of all, it matters because GM, while willing to pay for a repair that is considered a defect is not willing to pay for a repair that is a technician misdiagnosis, or a repair added for...
Forum - 09/19/2007
... for incidental loss of use, trip interruption, (max. $500). MWHITE is correct in required documentation necessary to support the use of the operation. Simply stating goodwill or customer satisfaction is not adequate!...
Re: ADMINISTRATIVE ALLOWANCE - 08/22/2008
... AS WELL. WE ALWAYS PAY THE SERVICE MGR'S #. NOT THE TECH. I GUESS IT GOES TO OUR SHOP BOTTOM DOLLAR....
cant think.....argh - 08/25/2008
2006 Silverado, no cold air blowing out of pass side intermittent-tech found 2 actuators (right & left temp door)failed. D1811 at 2.4, .3 diag OLH for other side & HRoute? My mind is failing me........help
Re: GLOBAL WARRANTY - 08/22/2008
[quote] Christalyn: The biggest changes will be the real time response(reject immediately) [/quote] From what I have read it looks like whether you submit through your DMS or on Web based app the claim will be available the next day on the Web based...
Electronic Exchange administrative allowance increase - 08/26/2008
Reference # G_0000010527 Effective September 1, 2008 the net amount portion of the Electronic Exchange Program Administrative allowance will increase from $20 to $25. (don't forget the 0.2 hrs admin allowance also!)
Re: ACTUAL TIME VS TIME GUIDE TIME - 08/27/2008
... may be paid the variable (0-0.3 hours) diagnostic time. Therefore, regular labor hours claimed would be up to 2.2 hours. The 3 C's must be documented on all repair orders, including the technicians cause of failure and correction performed....
Re: RENTAL AND COURTESY TRANSPORTATION ON SAME RO? - 08/07/2008
F.Y.I. I HAVE HAD THEM GET PAID --- EXAMPLE OF MY COMMENTS HAVE BEEN..... 7/8/08 8:15AM COURTESY RIDE HOME, VEHICLE DOWN, CUSTOMER PUT IN RENTAL 7/8/08 3:30PM FOR 2 DAYS ---- & H-ROUTE GOOD LUCK
Re: GlobalConnect inop - 09/30/2008
Yes, and then to top it off, R&R was down this morning.....ihatecomputerswithapassion.... Have a wonderful day!
Transportation claims - 09/30/2008
... it, then let them know so they could come pick it up. I will take ANY help with this - never have done one before to this extent. We do have all the damage codes already, to that is out of the way. Vehicle sustained damage to front, rear, grill, trailer...
PARTS REPLACEMENT - 09/03/2008
I am needing help on submitting a parts replacement on a vehicle that is still covered under 36,36,000. I have tried ct B, auth G, but that doesn't work. What should I do? Thanks
Re: parts warranty on seal and gaskets - 09/10/2008
reference documnet WIW20050043. Effective with the same credit cycle claims for the replacement of Seals and Gaskets will require wholesale authorization for Claim Type B. This change applies only to labor operations that cover the replacement of the...
Re: Any other Toyota Admins out there. - 09/11/2008
... the submission screen. No one at Toyota ever reads it. They will reject a claim and want to know what the z time is for and it says right in my CCR "see comments for Z time". It's good to know it's not just me that feels this way.. lol...
Re: Global Warranty - 09/11/2008
I have done all that Global Warranty training and by the time it is put into effect, I will have forgotten more than I learned! I have just had to add all the duties that the Admin assistant did, payroll, etc. to my day. Beginning to get overloaded.....I...
Re: Tire Claim - 07/15/2008
[quote] GMNL24814: You cannot get the alignment paid until the tire claim pays. Once you have been paid for the tires, do a claim type D (add credit) for the alignment dollars using the tire labor operation. I do about 15-20 tire claims a month, easy...
Re: Tire Claim - 07/15/2008
... OF REPLACEMENT AT THAT MILEAGE. THE ALIGNMENT HAS TO BE AN ADD CREDIT TO THAT DUE TO THE MILEAGE. WHAT KIND OF TIRES ARE THEY?? ...
Re: Over The Counter Part Warranties - 07/10/2008
[quote] KRISTINE: ON CT-B YOU DON'T NEED A VIN TO SUBMIT [/quote] How do you submit a claim in WINS without a VIN?
Re: Taking a Poll - 06/16/2008
... have you worked with, and who are they? Chevy & Cadillac 3. Did you have any training? If so, what kind and by whom? I attend all the Gm training I can get to, our comptroller has been a great source of info too. 4. Where do you find the best information...
Re: What is the correct procedure? - 06/23/2008
I generally try to run one line --if there are extra parts/labor h-route with comments. It seems GM needs to work on those sliding doors -we see a lot of problems with them also.
AUTH B - 08/11/2008
... A CONNECTOR ON THE INPUT SPEED SENSOR LABOR OP N6629. ABS LIGHT WAS CAUSED BY A CONNECTOR IN THE DOOR LABOR OP N6624. WHICH LINE SHOULD I USE AUTH B. THE FIRST, SECOND OR BOTH. IN THE PAST I HAVE JUST PUT AUTH B ON BOTH. BUT I AM NOT SURE IF THIS IS...
Re: Bulletin #02-06-04-037D for Restricted/Blocked Evap Vent Path Code - 07/21/2008
... (after the date of the ro write-up) so the parts were totaling higher then should have been .... what I usually do when i have a parts price issue is, go into dealerworld parts epic & print copies showing what the correct price at that time of repair...
Re: cadillac premium care - 07/21/2008
... front and rear and cannot be rotated. Labor ops are in Cares Manual latest version 2004. Sorry, I don't remember where I got it, somewhere on Dealerworld. Also if VISS says they have premium care then oil change and air and cabin filters are covered....
AUTHORIZATIONS - 07/31/2008
... THE RO'S GET TO ME. I HAVE GIVEN THEM "CHEAT SHEETS" THAT EXPLAIN EACH AUTHORIZATION CODE AND WHAT THEY SHOULD LOOK AT BEFORE TURNING IN ORDERS. ANY SUGGESTIONS OR WAYS THAT WORK FOR YOU WOULD HELP ME GREATLY. I AM JUST TO THE POINT OF PURE FRUSTRATION...
... from GM, but it is essential for the technician to completely understand the customer's complaint what they're experiencing and what they want corrected. Service advisors need to listen carefully to what the customer has to say and enter each individual...
Warranty Briefs: GWM User Manual - 05/25/2022
... process. It may be to simply get more information on a service policy or to find out what a transaction type is within Global Warranty Management. The Global Warranty Management User Manual is intended to provide assistance in the processing of warranty...
Add On Repairs - 06/13/2023
What is considered an add on repair and why does it matter? First of all, it matters because GM, while willing to pay for a repair that is considered a defect is not willing to pay for a repair that is a technician misdiagnosis, or a repair added for...
Forum - 09/19/2007
... for incidental loss of use, trip interruption, (max. $500). MWHITE is correct in required documentation necessary to support the use of the operation. Simply stating goodwill or customer satisfaction is not adequate!...
Re: ADMINISTRATIVE ALLOWANCE - 08/22/2008
... AS WELL. WE ALWAYS PAY THE SERVICE MGR'S #. NOT THE TECH. I GUESS IT GOES TO OUR SHOP BOTTOM DOLLAR....
cant think.....argh - 08/25/2008
2006 Silverado, no cold air blowing out of pass side intermittent-tech found 2 actuators (right & left temp door)failed. D1811 at 2.4, .3 diag OLH for other side & HRoute? My mind is failing me........help
Re: GLOBAL WARRANTY - 08/22/2008
[quote] Christalyn: The biggest changes will be the real time response(reject immediately) [/quote] From what I have read it looks like whether you submit through your DMS or on Web based app the claim will be available the next day on the Web based...
Electronic Exchange administrative allowance increase - 08/26/2008
Reference # G_0000010527 Effective September 1, 2008 the net amount portion of the Electronic Exchange Program Administrative allowance will increase from $20 to $25. (don't forget the 0.2 hrs admin allowance also!)
Re: ACTUAL TIME VS TIME GUIDE TIME - 08/27/2008
... may be paid the variable (0-0.3 hours) diagnostic time. Therefore, regular labor hours claimed would be up to 2.2 hours. The 3 C's must be documented on all repair orders, including the technicians cause of failure and correction performed....
Re: RENTAL AND COURTESY TRANSPORTATION ON SAME RO? - 08/07/2008
F.Y.I. I HAVE HAD THEM GET PAID --- EXAMPLE OF MY COMMENTS HAVE BEEN..... 7/8/08 8:15AM COURTESY RIDE HOME, VEHICLE DOWN, CUSTOMER PUT IN RENTAL 7/8/08 3:30PM FOR 2 DAYS ---- & H-ROUTE GOOD LUCK
Re: GlobalConnect inop - 09/30/2008
Yes, and then to top it off, R&R was down this morning.....ihatecomputerswithapassion.... Have a wonderful day!
Transportation claims - 09/30/2008
... it, then let them know so they could come pick it up. I will take ANY help with this - never have done one before to this extent. We do have all the damage codes already, to that is out of the way. Vehicle sustained damage to front, rear, grill, trailer...
PARTS REPLACEMENT - 09/03/2008
I am needing help on submitting a parts replacement on a vehicle that is still covered under 36,36,000. I have tried ct B, auth G, but that doesn't work. What should I do? Thanks
Re: parts warranty on seal and gaskets - 09/10/2008
reference documnet WIW20050043. Effective with the same credit cycle claims for the replacement of Seals and Gaskets will require wholesale authorization for Claim Type B. This change applies only to labor operations that cover the replacement of the...
Re: Any other Toyota Admins out there. - 09/11/2008
... the submission screen. No one at Toyota ever reads it. They will reject a claim and want to know what the z time is for and it says right in my CCR "see comments for Z time". It's good to know it's not just me that feels this way.. lol...
Re: Global Warranty - 09/11/2008
I have done all that Global Warranty training and by the time it is put into effect, I will have forgotten more than I learned! I have just had to add all the duties that the Admin assistant did, payroll, etc. to my day. Beginning to get overloaded.....I...
Re: Tire Claim - 07/15/2008
[quote] GMNL24814: You cannot get the alignment paid until the tire claim pays. Once you have been paid for the tires, do a claim type D (add credit) for the alignment dollars using the tire labor operation. I do about 15-20 tire claims a month, easy...
Re: Tire Claim - 07/15/2008
... OF REPLACEMENT AT THAT MILEAGE. THE ALIGNMENT HAS TO BE AN ADD CREDIT TO THAT DUE TO THE MILEAGE. WHAT KIND OF TIRES ARE THEY?? ...
Re: Over The Counter Part Warranties - 07/10/2008
[quote] KRISTINE: ON CT-B YOU DON'T NEED A VIN TO SUBMIT [/quote] How do you submit a claim in WINS without a VIN?
Re: Taking a Poll - 06/16/2008
... have you worked with, and who are they? Chevy & Cadillac 3. Did you have any training? If so, what kind and by whom? I attend all the Gm training I can get to, our comptroller has been a great source of info too. 4. Where do you find the best information...
Re: What is the correct procedure? - 06/23/2008
I generally try to run one line --if there are extra parts/labor h-route with comments. It seems GM needs to work on those sliding doors -we see a lot of problems with them also.
AUTH B - 08/11/2008
... A CONNECTOR ON THE INPUT SPEED SENSOR LABOR OP N6629. ABS LIGHT WAS CAUSED BY A CONNECTOR IN THE DOOR LABOR OP N6624. WHICH LINE SHOULD I USE AUTH B. THE FIRST, SECOND OR BOTH. IN THE PAST I HAVE JUST PUT AUTH B ON BOTH. BUT I AM NOT SURE IF THIS IS...
Re: Bulletin #02-06-04-037D for Restricted/Blocked Evap Vent Path Code - 07/21/2008
... (after the date of the ro write-up) so the parts were totaling higher then should have been .... what I usually do when i have a parts price issue is, go into dealerworld parts epic & print copies showing what the correct price at that time of repair...
Re: cadillac premium care - 07/21/2008
... front and rear and cannot be rotated. Labor ops are in Cares Manual latest version 2004. Sorry, I don't remember where I got it, somewhere on Dealerworld. Also if VISS says they have premium care then oil change and air and cabin filters are covered....
AUTHORIZATIONS - 07/31/2008
... THE RO'S GET TO ME. I HAVE GIVEN THEM "CHEAT SHEETS" THAT EXPLAIN EACH AUTHORIZATION CODE AND WHAT THEY SHOULD LOOK AT BEFORE TURNING IN ORDERS. ANY SUGGESTIONS OR WAYS THAT WORK FOR YOU WOULD HELP ME GREATLY. I AM JUST TO THE POINT OF PURE FRUSTRATION...
Re: PLASTIC GRILLE LATCH - LABOR OP ?? (GMC ACADIA) - 07/29/2008
LABOR OP #C4011 DOESNT COME UP UNDER THAT VIN# -- I TRIED QUARTER PANEL & ALL THAT COMES UP IS: RIGHT OR LEFT UPPER QUARTER TRIM PANEL (VIN 1GKEV237X7J165851)
Re: REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
[quote] Mark: Have you tried calling DBC--always my LAST resort! ;-) [/quote] DBC= Don't bother calling...... LOL!
Re: Add to unpaid claim? - 12/31/2008
Thanks Rhonda, What I'm wondering though is if the Warranty System will see it as a duplicate claim or take the last submission as the good one? Anyone done it before?
Re: DIRECT COAST CLUTCH LABOR TIME - 12/31/2008
Doesn't appear to be another labor op. I looked in SI. K7581 - 6.9, .5 diag. Brian
Re: PDI-ADVANCED 2-WAY REMOTE START - 12/19/2008
[quote] Rhonda: KRISTEN: SHOULD THIS BE DONE ON AN RO ??? [/quote] Our dealership charges the labor amount on a RO and then charges it internal for all ADI. We then match up the payments on the parts invoice when the ADI's are paid.
CUSTOMERS SIGNATURES - 01/20/2009
I HAVE A QUESTION FOR ALL OF YOU, HOPE YOU CAN GIVE SOME INSIGHT. HOPE THIS DOESN'T SOUND "STUPID". I BELIVE THAT ALL CUSTOMERS THAT ENTER YOUR SERVICE DRIVE SHOULD HAVE AN INITIAL WRITE UP SHEET SHOWING ALL THE CUSTOMERS COMPLAINTS AND IT SHOULD BE SIGNED...
Re: CUSTOMERS SIGNATURES - 01/20/2009
... must state the reason and sign the repair order. Any alternative customer concern/ signature document such as an early-bird envelope must be retained. Electronic signatures are also acceptable. On dealer owned vehicles, including new and used vehicles...
Re: Rental Cars - 10/20/2008
[quote] GMNL01078: If you go to reference cards on the forum. And go down to GM Rental Allowance Guidelines, there is a download and it will bring up the rental fees, and makes of the cars. Hope this will help you out. [/quote] This reference card has...
Re: GMPP AND TAXES - 10/22/2008
[quote] Ken: In the warranty news letter August 2008 page 3 is a list of states that no longer include tax on the deductible paymnet.effective 8/1/2008. [/quote] Article reference: GM Messenger Document #: VSS20081523
Re: RADIO B CLAIM - 10/27/2008
If it was an exchange you could run as claim type B, being that it was sent in and repaired I don't think you can do a warranty claim on it (not positive on this). I know one time I talked to the repairer and they paid for the labor to R-R. Anyone...
Re: RADIO B CLAIM - 10/27/2008
[quote] Mark: If it was an exchange you could run as claim type B, being that it was sent in and repaired I don't think you can do a warranty claim on it (not positive on this). [/quote] My thought was that the repairing of the second radio is a b claim...
RADIO PROGRAMMING WARRANTY CLAIM CODES - 10/13/2008
... Programming Warranty Claim Code be input into the failure code field when submitting a claim, but what do you do when the radio is replaced but does not require programming with SPS and just needs to be set up using Tech 2? You don't get a print out...
Re: OPTION CODE VAT - DEALER INSTALLED CHROME GRILLE - 10/06/2008
VAT Silverado Grille-Chrome Surround w/ Chrome Mesh LD/HD $21 LD$35 HD from previously mentioned document.
Re: GMPP AND TAXES - 10/09/2008
[quote] Christalyn: I am under the impression that if you tax the parts on gmpp and then tax the deductible, you are double taxing the deduct. portion. [/quote] Ok I sort of have a answer to my own question. I guess the tax on the deduct. is a use...
Re: Courtesy delivery (dropship) PDI - 09/24/2008
... delivery doesn't pay when you submit it call dbc some are ineligible, but I couldn't tell you what the criteria is. From my experience wheels deliveries do pay pdi when submitted. ...
Re: 09 Silverado w/rear camera - 11/12/2008
Probably should do a product field report on this issue.ref doc#02-00-89-002G.there is phone# at bottom of form.1-888-274-4185 might be able to tell you how to submitt for this.
Re: DUAL HEADREST DVD - 10/30/2008
... FROM ADI AT $70.00 AN HOUR. THERE IS A BULLETIN #08-00-89-005B THAT SHOULD EXPLAIN EVERYTHING. YOU SHOULD BE GETTING REIMBURSED THROUGH YOUR OPEN PARTS ACCOUNT....
Re: Where is everyone? - 11/06/2008
Here we are! But, doing multiple tasks, helping out with other stuff since we have lost several staff members . Things are slow here on the west coast. Hope it picks up soon! Hang in there folks! Think positive! Brian
Re: DUAL HEADREST DVD - 10/30/2008
... Operations / Service Operations / G_0000012187 9-24-08 global connect message We've never done one and hope we never do. [/quote] According to the above message the UJ5 option reimburses $70.00. Which is one hour at the ADI rate....
SES lite on, P0172,P0175 set for fuel trim; Labor Op? - 12/05/2008
... a battery of tests that need to be performed. Can't use J6354 because there's no reprogramming done, but Tech II is involved. I've got two of these and can't think which labor op to use! Obvious "H" route situation as hours are in the 2.0 range. An...
Re: DUAL HEADREST DVD - 10/16/2008
Check this out. It's all I could find that shows anything on the pdi or accessory adds. Service / Service / Service Operations / Service Operations / G_0000012187 9-24-08 global connect message We've never done one and hope we never do.
A Reported Abduction - 01/23/2009
... the situation to the cop and he had a good laugh. The moral of the story is... be careful of what or who you put in your trunk - this really happened. ----------------------------------------------- Thank You Norma Pennington, in Coeburn, VA for y...
Re: CUSTOMERS SIGNATURES - 01/20/2009
I can't say what the GM requirement is about signatures for sure, but here's what the company lawyers have told our owners. If the dealership works on a vehicle, completes a repair but fails to get the customer signature on the hard copy giving us permission...
Re: GMPP RADIOS AND CLUSTERS - 01/28/2009
[quote] Becky: BUT DON'T TRY TO GET THEM TO PAY FREIGHT, THEY WON'T DO IT. [/quote] So you can't claim the $25 admin allowance & .2 handling in net as well?
HAS THIS HAPPENED TO ANYONE ELSE? - 02/20/2009
... I'M HOPING THAT WILL CLEAR THE RECALL FROM THE VIS. ANYONE HAVE ANY IDEAS HOW I COULD HAVE DONE THIS BETTER OR DID I SCREW THIS UP? THANKS FOR ANY INPUT BECKY...
LABOR OP #C4011 DOESNT COME UP UNDER THAT VIN# -- I TRIED QUARTER PANEL & ALL THAT COMES UP IS: RIGHT OR LEFT UPPER QUARTER TRIM PANEL (VIN 1GKEV237X7J165851)
Re: REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
[quote] Mark: Have you tried calling DBC--always my LAST resort! ;-) [/quote] DBC= Don't bother calling...... LOL!
Re: Add to unpaid claim? - 12/31/2008
Thanks Rhonda, What I'm wondering though is if the Warranty System will see it as a duplicate claim or take the last submission as the good one? Anyone done it before?
Re: DIRECT COAST CLUTCH LABOR TIME - 12/31/2008
Doesn't appear to be another labor op. I looked in SI. K7581 - 6.9, .5 diag. Brian
Re: PDI-ADVANCED 2-WAY REMOTE START - 12/19/2008
[quote] Rhonda: KRISTEN: SHOULD THIS BE DONE ON AN RO ??? [/quote] Our dealership charges the labor amount on a RO and then charges it internal for all ADI. We then match up the payments on the parts invoice when the ADI's are paid.
CUSTOMERS SIGNATURES - 01/20/2009
I HAVE A QUESTION FOR ALL OF YOU, HOPE YOU CAN GIVE SOME INSIGHT. HOPE THIS DOESN'T SOUND "STUPID". I BELIVE THAT ALL CUSTOMERS THAT ENTER YOUR SERVICE DRIVE SHOULD HAVE AN INITIAL WRITE UP SHEET SHOWING ALL THE CUSTOMERS COMPLAINTS AND IT SHOULD BE SIGNED...
Re: CUSTOMERS SIGNATURES - 01/20/2009
... must state the reason and sign the repair order. Any alternative customer concern/ signature document such as an early-bird envelope must be retained. Electronic signatures are also acceptable. On dealer owned vehicles, including new and used vehicles...
Re: Rental Cars - 10/20/2008
[quote] GMNL01078: If you go to reference cards on the forum. And go down to GM Rental Allowance Guidelines, there is a download and it will bring up the rental fees, and makes of the cars. Hope this will help you out. [/quote] This reference card has...
Re: GMPP AND TAXES - 10/22/2008
[quote] Ken: In the warranty news letter August 2008 page 3 is a list of states that no longer include tax on the deductible paymnet.effective 8/1/2008. [/quote] Article reference: GM Messenger Document #: VSS20081523
Re: RADIO B CLAIM - 10/27/2008
If it was an exchange you could run as claim type B, being that it was sent in and repaired I don't think you can do a warranty claim on it (not positive on this). I know one time I talked to the repairer and they paid for the labor to R-R. Anyone...
Re: RADIO B CLAIM - 10/27/2008
[quote] Mark: If it was an exchange you could run as claim type B, being that it was sent in and repaired I don't think you can do a warranty claim on it (not positive on this). [/quote] My thought was that the repairing of the second radio is a b claim...
RADIO PROGRAMMING WARRANTY CLAIM CODES - 10/13/2008
... Programming Warranty Claim Code be input into the failure code field when submitting a claim, but what do you do when the radio is replaced but does not require programming with SPS and just needs to be set up using Tech 2? You don't get a print out...
Re: OPTION CODE VAT - DEALER INSTALLED CHROME GRILLE - 10/06/2008
VAT Silverado Grille-Chrome Surround w/ Chrome Mesh LD/HD $21 LD$35 HD from previously mentioned document.
Re: GMPP AND TAXES - 10/09/2008
[quote] Christalyn: I am under the impression that if you tax the parts on gmpp and then tax the deductible, you are double taxing the deduct. portion. [/quote] Ok I sort of have a answer to my own question. I guess the tax on the deduct. is a use...
Re: Courtesy delivery (dropship) PDI - 09/24/2008
... delivery doesn't pay when you submit it call dbc some are ineligible, but I couldn't tell you what the criteria is. From my experience wheels deliveries do pay pdi when submitted. ...
Re: 09 Silverado w/rear camera - 11/12/2008
Probably should do a product field report on this issue.ref doc#02-00-89-002G.there is phone# at bottom of form.1-888-274-4185 might be able to tell you how to submitt for this.
Re: DUAL HEADREST DVD - 10/30/2008
... FROM ADI AT $70.00 AN HOUR. THERE IS A BULLETIN #08-00-89-005B THAT SHOULD EXPLAIN EVERYTHING. YOU SHOULD BE GETTING REIMBURSED THROUGH YOUR OPEN PARTS ACCOUNT....
Re: Where is everyone? - 11/06/2008
Here we are! But, doing multiple tasks, helping out with other stuff since we have lost several staff members . Things are slow here on the west coast. Hope it picks up soon! Hang in there folks! Think positive! Brian
Re: DUAL HEADREST DVD - 10/30/2008
... Operations / Service Operations / G_0000012187 9-24-08 global connect message We've never done one and hope we never do. [/quote] According to the above message the UJ5 option reimburses $70.00. Which is one hour at the ADI rate....
SES lite on, P0172,P0175 set for fuel trim; Labor Op? - 12/05/2008
... a battery of tests that need to be performed. Can't use J6354 because there's no reprogramming done, but Tech II is involved. I've got two of these and can't think which labor op to use! Obvious "H" route situation as hours are in the 2.0 range. An...
Re: DUAL HEADREST DVD - 10/16/2008
Check this out. It's all I could find that shows anything on the pdi or accessory adds. Service / Service / Service Operations / Service Operations / G_0000012187 9-24-08 global connect message We've never done one and hope we never do.
A Reported Abduction - 01/23/2009
... the situation to the cop and he had a good laugh. The moral of the story is... be careful of what or who you put in your trunk - this really happened. ----------------------------------------------- Thank You Norma Pennington, in Coeburn, VA for y...
Re: CUSTOMERS SIGNATURES - 01/20/2009
I can't say what the GM requirement is about signatures for sure, but here's what the company lawyers have told our owners. If the dealership works on a vehicle, completes a repair but fails to get the customer signature on the hard copy giving us permission...
Re: GMPP RADIOS AND CLUSTERS - 01/28/2009
[quote] Becky: BUT DON'T TRY TO GET THEM TO PAY FREIGHT, THEY WON'T DO IT. [/quote] So you can't claim the $25 admin allowance & .2 handling in net as well?
HAS THIS HAPPENED TO ANYONE ELSE? - 02/20/2009
... I'M HOPING THAT WILL CLEAR THE RECALL FROM THE VIS. ANYONE HAVE ANY IDEAS HOW I COULD HAVE DONE THIS BETTER OR DID I SCREW THIS UP? THANKS FOR ANY INPUT BECKY...
Re: RECALL - 02/16/2009
... run forever without costing me any extra money. Are Lincoln and Lexus owners like that too? What a pain! ...
Re: PDI-ADVANCED 2-WAY REMOTE START - 12/22/2008
[quote] Christalyn: [quote] Rhonda: KRISTEN: SHOULD THIS BE DONE ON AN RO ??? [/quote] Our dealership charges the labor amount on a RO and then charges it internal for all ADI. We then match up the payments on the parts invoice when the ADI's are paid....
Re: BRAKE CLEANING - 12/23/2008
... for a fail and should pay. You should also put into comments that is it the closest labor op and what was done. Put an h on it just in case. It will only go to the DVM if it requires approval....
Re: GM Claim memo - 12/30/2008
... Connect in the GM Exchange reports mailbox. If it isn't there on Global connect, I don't know what to tell you. Hope that helps, Becky...
Re: Help!! - 01/02/2009
Thanks so much for helping me realize I'm not loosing my mind, but could you please give me the doc number on that so I can prove my point, I'd be grateful. Thanks again, Becky
Service Records Retention Question - 01/13/2009
... repair order date." My question to everyone is: how long does your dealership keep records, and what do they do with them once they are no longer required to keep them? I believe based on 1.6.3.3 - Document Security, we should shred all records that...
PDI-ADVANCED 2-WAY REMOTE START - 12/18/2008
2009 TRAVERSE VIN#1GNER33DX9S124796 WE RECEIVED PT#19156554/ADVANCED 2-WAY REMOTE START CAN ONLY FIND Z2195 1.4 (SATURN ONLY) THIS IS THE 1ST ONE WEVE SEEN & WERE TOTALLY LOST -- I DID FIND INSTALLATION INSTRUCTIONS (DOC#2131954 ???) PLEASE HELP
Re: DUAL HEADREST DVD - 12/12/2008
[quote] Shannon: How does that work to get the $$? Do you have to submit something, etc. I don't think my parts manager knows either. [/quote] You can verify a reimbursement by going to GM EPIC then go under invoise and put the VIN in as the control...
Re: REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
[quote] DBC= Don't bother calling...... LOL! [/quote] I hadn't thought of that, but if the shoe fits.....
Our Technicians gave me a new name..... - 07/30/2008
I have been officially renamed to "The Warranty Nazi"...... LOL! The techs say I am strict about how they document. Guess I've earned the name, as I take any incompleted RO back to the tech and refuse to flag them any time until I have EVERYTHING...
Re: Tire Claim - 07/30/2008
[quote] GMNL24814: You cannot get the alignment paid until the tire claim pays. Once you have been paid for the tires, do a claim type D (add credit) for the alignment dollars using the tire labor operation. I do about 15-20 tire claims a month, easy...
Re: AUTH B - 08/11/2008
I agree with Mark, I don't use the "B" unless it rejects, then you would probably only have to use one. (unless first repair also related) My reject rate is high anyway, I won't ever get it to improve unless I can change Management's mind on how to run...
Re: AUTH B - 08/11/2008
... always done it like Rhonda... B auth the 2nd line. I think I'm going to try it for a week and see what happens....
Re: TPM replacement, tire dealers - 08/07/2008
H & K, Read that bulletin, but it doesn't give me the warranty info I need. Good info regardless! Thanks, Brian
Locating A Clunking Sound - 08/07/2008
... rear of the car. After removing the wheel well inside the interior rear they were astonished at what they had found. It was a screw driver with a note attached that read, "Call XXX-XXX-XXXX when you have found this tool." It was a test to see how long...
TPM replacement, tire dealers - 08/01/2008
... hrs., plus .3 diag? We are not a tire dealer, but are attempting to convince our Dealer that it would pay to have the equipment to do tires in-house. Brian...
CLAIM TYPE B - 07/01/2008
... Now for the weird part: It's on a 1977 monte carlo. Obviously not inside the 3,36 warr. Wins doesn't like the vin, tried submitting wihout the vin and with it. Both times rej with code NO: LH/OLH/NET NOT ALLOWED W/MISSING OR INVALID VIN Using Claim type...
Clarifacation on Labor Op #Z7091 - 07/02/2008
2003 SILVERADO - VIN#1GCHK29103E172752 WE HAD TO REPLACE THE FUEL FILTER HOUSING ASSY PT#98017680 DUE TO 2ND COMPLIANT BY CUSTOMER, WE DID THIS AS A GOODWILL -- THE CLAIM REJECTED FOR: NOT GOODWILL-MIC AGREEMENT FOUND, WITH COMMENTS THAT... IF WE WISH...
2008 Warranty Administration Survey - 06/20/2008
Share your thoughts, tell us how we are doing and see what other members are saying around the nation about their membership, job experiences, and dealership. Upon completion of this survey, you will automatically be entered to win a $250 gift card to...
Re: WARRANTY QUIZ - 07/14/2008
... REIMBURSEMENT RATE FOR THE PONTIAC G6 IS $37.00" TRUE OR FALSE. I ANSWERED TRUE AND GOT IT WRONG. DON'T UNDERSTAND WHY I AM WRONG. THANKS FOR ANY HELP I GET! [/quote] P&P AND BULLETIN ARE INCORRECT. THEY WILL BE UPDATED IN THE NEXT EDITIONS. REFER...
Re: PARTS REPLACEMENT - 09/03/2008
... vehicle that is still covered under 36,36,000. I have tried ct B, auth G, but that doesn't work. What should I do? ""We are talking about a radio and a decal"" Thanks [/quote] ...
Re: CROSS-LINE WARRANTY - 09/18/2008
... a couple saturn claims but had to have a saturn dealership submitt and then pay us.real pain dont recommend it. [/quote] I had this same problem with the Saturn vehs. Was told by R&R it was a gm problem and by gm a dealer problem. The claim seeme to...
Re: ACTUAL TIME VS TIME GUIDE TIME - 08/27/2008
Interesting topic.... I would bet it is common practice for dealerships to claim the entire amount in the LTG, BUT... based on training from J&L, documentation MUST back up the claim. So, based on that, I would agree with Rhonda that she should only...
Re: REAR DIFFERENTIAL GEAR OIL - 08/19/2008
I've just had the same scenario with a reject for part incompatible. I had to H route for payment using "closest-to-op, fluid in net. I hope this one gets reviewed!!! I hate it when they don't have labor ops to cover the jobs!! B.C.
Re: Labor Op Help Please!!! - 08/13/2008
... PDI adds. Sounds like it is part of the accessories package installation which is billed through your open parts acct. See "Chrome Appearance Package" post 8/6/08 under the "GM Claims Processing" section which will give you more info. ---"Accessories"...
... run forever without costing me any extra money. Are Lincoln and Lexus owners like that too? What a pain! ...
Re: PDI-ADVANCED 2-WAY REMOTE START - 12/22/2008
[quote] Christalyn: [quote] Rhonda: KRISTEN: SHOULD THIS BE DONE ON AN RO ??? [/quote] Our dealership charges the labor amount on a RO and then charges it internal for all ADI. We then match up the payments on the parts invoice when the ADI's are paid....
Re: BRAKE CLEANING - 12/23/2008
... for a fail and should pay. You should also put into comments that is it the closest labor op and what was done. Put an h on it just in case. It will only go to the DVM if it requires approval....
Re: GM Claim memo - 12/30/2008
... Connect in the GM Exchange reports mailbox. If it isn't there on Global connect, I don't know what to tell you. Hope that helps, Becky...
Re: Help!! - 01/02/2009
Thanks so much for helping me realize I'm not loosing my mind, but could you please give me the doc number on that so I can prove my point, I'd be grateful. Thanks again, Becky
Service Records Retention Question - 01/13/2009
... repair order date." My question to everyone is: how long does your dealership keep records, and what do they do with them once they are no longer required to keep them? I believe based on 1.6.3.3 - Document Security, we should shred all records that...
PDI-ADVANCED 2-WAY REMOTE START - 12/18/2008
2009 TRAVERSE VIN#1GNER33DX9S124796 WE RECEIVED PT#19156554/ADVANCED 2-WAY REMOTE START CAN ONLY FIND Z2195 1.4 (SATURN ONLY) THIS IS THE 1ST ONE WEVE SEEN & WERE TOTALLY LOST -- I DID FIND INSTALLATION INSTRUCTIONS (DOC#2131954 ???) PLEASE HELP
Re: DUAL HEADREST DVD - 12/12/2008
[quote] Shannon: How does that work to get the $$? Do you have to submit something, etc. I don't think my parts manager knows either. [/quote] You can verify a reimbursement by going to GM EPIC then go under invoise and put the VIN in as the control...
Re: REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
[quote] DBC= Don't bother calling...... LOL! [/quote] I hadn't thought of that, but if the shoe fits.....
Our Technicians gave me a new name..... - 07/30/2008
I have been officially renamed to "The Warranty Nazi"...... LOL! The techs say I am strict about how they document. Guess I've earned the name, as I take any incompleted RO back to the tech and refuse to flag them any time until I have EVERYTHING...
Re: Tire Claim - 07/30/2008
[quote] GMNL24814: You cannot get the alignment paid until the tire claim pays. Once you have been paid for the tires, do a claim type D (add credit) for the alignment dollars using the tire labor operation. I do about 15-20 tire claims a month, easy...
Re: AUTH B - 08/11/2008
I agree with Mark, I don't use the "B" unless it rejects, then you would probably only have to use one. (unless first repair also related) My reject rate is high anyway, I won't ever get it to improve unless I can change Management's mind on how to run...
Re: AUTH B - 08/11/2008
... always done it like Rhonda... B auth the 2nd line. I think I'm going to try it for a week and see what happens....
Re: TPM replacement, tire dealers - 08/07/2008
H & K, Read that bulletin, but it doesn't give me the warranty info I need. Good info regardless! Thanks, Brian
Locating A Clunking Sound - 08/07/2008
... rear of the car. After removing the wheel well inside the interior rear they were astonished at what they had found. It was a screw driver with a note attached that read, "Call XXX-XXX-XXXX when you have found this tool." It was a test to see how long...
TPM replacement, tire dealers - 08/01/2008
... hrs., plus .3 diag? We are not a tire dealer, but are attempting to convince our Dealer that it would pay to have the equipment to do tires in-house. Brian...
CLAIM TYPE B - 07/01/2008
... Now for the weird part: It's on a 1977 monte carlo. Obviously not inside the 3,36 warr. Wins doesn't like the vin, tried submitting wihout the vin and with it. Both times rej with code NO: LH/OLH/NET NOT ALLOWED W/MISSING OR INVALID VIN Using Claim type...
Clarifacation on Labor Op #Z7091 - 07/02/2008
2003 SILVERADO - VIN#1GCHK29103E172752 WE HAD TO REPLACE THE FUEL FILTER HOUSING ASSY PT#98017680 DUE TO 2ND COMPLIANT BY CUSTOMER, WE DID THIS AS A GOODWILL -- THE CLAIM REJECTED FOR: NOT GOODWILL-MIC AGREEMENT FOUND, WITH COMMENTS THAT... IF WE WISH...
2008 Warranty Administration Survey - 06/20/2008
Share your thoughts, tell us how we are doing and see what other members are saying around the nation about their membership, job experiences, and dealership. Upon completion of this survey, you will automatically be entered to win a $250 gift card to...
Re: WARRANTY QUIZ - 07/14/2008
... REIMBURSEMENT RATE FOR THE PONTIAC G6 IS $37.00" TRUE OR FALSE. I ANSWERED TRUE AND GOT IT WRONG. DON'T UNDERSTAND WHY I AM WRONG. THANKS FOR ANY HELP I GET! [/quote] P&P AND BULLETIN ARE INCORRECT. THEY WILL BE UPDATED IN THE NEXT EDITIONS. REFER...
Re: PARTS REPLACEMENT - 09/03/2008
... vehicle that is still covered under 36,36,000. I have tried ct B, auth G, but that doesn't work. What should I do? ""We are talking about a radio and a decal"" Thanks [/quote] ...
Re: CROSS-LINE WARRANTY - 09/18/2008
... a couple saturn claims but had to have a saturn dealership submitt and then pay us.real pain dont recommend it. [/quote] I had this same problem with the Saturn vehs. Was told by R&R it was a gm problem and by gm a dealer problem. The claim seeme to...
Re: ACTUAL TIME VS TIME GUIDE TIME - 08/27/2008
Interesting topic.... I would bet it is common practice for dealerships to claim the entire amount in the LTG, BUT... based on training from J&L, documentation MUST back up the claim. So, based on that, I would agree with Rhonda that she should only...
Re: REAR DIFFERENTIAL GEAR OIL - 08/19/2008
I've just had the same scenario with a reject for part incompatible. I had to H route for payment using "closest-to-op, fluid in net. I hope this one gets reviewed!!! I hate it when they don't have labor ops to cover the jobs!! B.C.
Re: Labor Op Help Please!!! - 08/13/2008
... PDI adds. Sounds like it is part of the accessories package installation which is billed through your open parts acct. See "Chrome Appearance Package" post 8/6/08 under the "GM Claims Processing" section which will give you more info. ---"Accessories"...
Forum - 09/19/2007
The LOP for trip interruption in the western dealership empowerment is z7920. You will need logical explanation and appropriate attachments: ---copies of proper documentation to justify and verify expense ---original invoice & "proof of payment" ---copy...
Service Management Approvals - 09/19/2007
... signature approval on in stock repair orders, and custome signature not available. There would not be an actual physical signature on a archived copy, only typed in information. I would appreciate any insight you may have on this. Thanks!...
PDI Audit - 09/19/2007
... must state the reason and sign the repair order. Any alternative customer concern/ signature document such as an early-bird envelope must be retained. Electronic signatures are also acceptable. On dealer owned vehicles, including new and used vehicles...
GM Windshields - 09/19/2007
... of 2007, dealers who use non-genuine GM windshields will void the warranty." We don't know exactly what this means. The P&P manual states that the district manager's authorization is required for windshield claims with a non-branded windshield part number....
Gray Market - 09/19/2007
... p and p manual 1-4-8 (which is where they told me to look) I could not find it. Does anyone know what a Grey mark is??? And why do I have to H- route it, it is a GM vechicle under factory warranty. HELP!!!!!!!!!!!!!!!...
Other Labor Hours - 03/06/2023
... technician must record the reason for OLH on the job card. Separate and on/off time documentation is required for each labor operation with OLH time claimed. These separate punch times must be clearly identified by the technician as OLH. The following...
Forum - 09/19/2007
It depends on the situation for me. If they don't have any time clocked or there's nothing stating what might be wrong, and therefore could be any number of customer concern labor ops, I'll 0 it out and not submit it. I may not also if I feel it may come...
Technician Accounting of Labor Time - 01/24/2024
... of GM's Labor Time Guide, or OLH must be supported with valid time stamps. The time punch documentation validates the time claimed on the transaction. Clocking directly on the job card only is not an acceptable form of time recording. In the following...
Servicing Vehicles From Canada - 06/20/2019
... doesn't have the technology to display either miles/kilometers, you must do the math to find out what the conversion actually is. If a Canadian customer does permanently move to the U.S, or the dealership acquires pre-owned vehicles that were originally...
Straight Time - 02/24/2023
... and find that it does not have a published base time instead it lists "ST" for Straight Time. But what does this mean? And how does it affect your ability to properly submit the claim or for that matter, your technicians' ability to properly document...
Missed Revenue - Recalls - 02/24/2022
When it comes to revenue in your service department, every dollar counts. Warranty claims processing is a system of codes, additional steps, and sometimes infrequent occurrences that involve other departments providing the right information, and because...
Empowerment - 08/05/2022
... Repair field, service management authorization is complete separate and distinguishable time documentation is present for add on lines and/or requests for OLH, Straight Time, variable diagnostic, or claims utilizing non-GM LTG hours 3 C's are thorough...
Warranty Briefs: Error 834 - 09/11/2018
... transaction was submitted before GM received new owner registration information, in which case it would be handled the same way. Don't forget to use your stamp to properly document the authorization! ...
CBG CPO Warranty Coverge - 04/13/2022
... through GWM is available in Global Connect under the GM Pre-Owned Programs Resource Center. You can either search their online database for the labor operation in question OR download a document that your Service Advisors can save to their desktop and...
GM/Isuzu part number issue - 12/17/2007
Since the GM/Isuzu split, warranty claims have to be submitted on the Isuzu site. The page is populated as you enter info. My problem is part numbers that don't work. I have only got GM part numbers with no cross-reference to Isuzu's. Our parts dept....
Mice - 11/26/2007
... don't just happen in the "boonies". We've seen our share of mice/squirrel problems too. Just like you we've seen the underhood electrical center wires chewed on. Just recently we also had a mouse chew through the evap line directly on the top of the...
Time Punches - 09/25/2007
HELP!!! Big argument about time punches. does customer pay work need to be time punched? On warranty work, does every repair have to have different punch time even if you are not doing any "00" time? thanks
Acadia - Bulletins Related to Water Leak - 10/08/2007
Bulletins/Campaigns/Preliminary Information #PIT4493 Water Leak From The Front Sunroof #07-08-57-002A Water Dripping/Leak from Dome Lamp or A Pillars (Apply Sealer) #PIT4451 Waterleak From The Roof Stationary Window or Rear Map Light
Forum - 09/19/2007
... technician "a lot of time" to check out a rattle or squeek that ultimately ended up as no repair. What was he doing? Driving the vehicle to try to hear the rattle/squeek? Did the service consultant do a poor job of describing the noises so the tech had...
Forum - 09/19/2007
... is from the LTG in SI on DealerWorld... LTG preface>foreword>introduction> select the document you wish to review (fluid leak analyze or a/c system leak analyze)...
Forum - 09/19/2007
The sublet dollar amount goes in net. The administrative allowance goes in regular hours. You may use the service manager as the technician
Brake Pad Replacement - 09/19/2007
... turn rotors when they replace pads as part of a brake service anyway, but I am in the minority. What do you all think? The RO I am currently looking at is an 03 with 34,000 miles on it. Thanks in advance for your valuable input!...
Rental Car Reimbursement - 09/19/2007
Question: What model years do dealer owned rental cars have to be to get the $42 per day rental allowance? I checked P&P and could not find anything, but recall reading a while ago that it has to be within 2 model years. Is that 2 model years of the...
Re: Taking a Poll - 06/06/2008
... Compared to the dealership before, less than 50 claims per day 6. Being a mind reader, knowing what is intended on many ro's and what has been done on a vehicle 7. Cold calling, follow-up calling 8. Reynolds 9. Indiana 10. Part Time 11. Female 12. Yes,...
Re: Taking a Poll - 06/11/2008
... good info. VW-- the vw hub and calling the helpline or my warranty field specialist. 5. I would say 50-60 per day. 6. VW claims. There is so much involved in looking up srt's. Everything has it's own seperate punch. (Technical diag,...
The LOP for trip interruption in the western dealership empowerment is z7920. You will need logical explanation and appropriate attachments: ---copies of proper documentation to justify and verify expense ---original invoice & "proof of payment" ---copy...
Service Management Approvals - 09/19/2007
... signature approval on in stock repair orders, and custome signature not available. There would not be an actual physical signature on a archived copy, only typed in information. I would appreciate any insight you may have on this. Thanks!...
PDI Audit - 09/19/2007
... must state the reason and sign the repair order. Any alternative customer concern/ signature document such as an early-bird envelope must be retained. Electronic signatures are also acceptable. On dealer owned vehicles, including new and used vehicles...
GM Windshields - 09/19/2007
... of 2007, dealers who use non-genuine GM windshields will void the warranty." We don't know exactly what this means. The P&P manual states that the district manager's authorization is required for windshield claims with a non-branded windshield part number....
Gray Market - 09/19/2007
... p and p manual 1-4-8 (which is where they told me to look) I could not find it. Does anyone know what a Grey mark is??? And why do I have to H- route it, it is a GM vechicle under factory warranty. HELP!!!!!!!!!!!!!!!...
Other Labor Hours - 03/06/2023
... technician must record the reason for OLH on the job card. Separate and on/off time documentation is required for each labor operation with OLH time claimed. These separate punch times must be clearly identified by the technician as OLH. The following...
Forum - 09/19/2007
It depends on the situation for me. If they don't have any time clocked or there's nothing stating what might be wrong, and therefore could be any number of customer concern labor ops, I'll 0 it out and not submit it. I may not also if I feel it may come...
Technician Accounting of Labor Time - 01/24/2024
... of GM's Labor Time Guide, or OLH must be supported with valid time stamps. The time punch documentation validates the time claimed on the transaction. Clocking directly on the job card only is not an acceptable form of time recording. In the following...
Servicing Vehicles From Canada - 06/20/2019
... doesn't have the technology to display either miles/kilometers, you must do the math to find out what the conversion actually is. If a Canadian customer does permanently move to the U.S, or the dealership acquires pre-owned vehicles that were originally...
Straight Time - 02/24/2023
... and find that it does not have a published base time instead it lists "ST" for Straight Time. But what does this mean? And how does it affect your ability to properly submit the claim or for that matter, your technicians' ability to properly document...
Missed Revenue - Recalls - 02/24/2022
When it comes to revenue in your service department, every dollar counts. Warranty claims processing is a system of codes, additional steps, and sometimes infrequent occurrences that involve other departments providing the right information, and because...
Empowerment - 08/05/2022
... Repair field, service management authorization is complete separate and distinguishable time documentation is present for add on lines and/or requests for OLH, Straight Time, variable diagnostic, or claims utilizing non-GM LTG hours 3 C's are thorough...
Warranty Briefs: Error 834 - 09/11/2018
... transaction was submitted before GM received new owner registration information, in which case it would be handled the same way. Don't forget to use your stamp to properly document the authorization! ...
CBG CPO Warranty Coverge - 04/13/2022
... through GWM is available in Global Connect under the GM Pre-Owned Programs Resource Center. You can either search their online database for the labor operation in question OR download a document that your Service Advisors can save to their desktop and...
GM/Isuzu part number issue - 12/17/2007
Since the GM/Isuzu split, warranty claims have to be submitted on the Isuzu site. The page is populated as you enter info. My problem is part numbers that don't work. I have only got GM part numbers with no cross-reference to Isuzu's. Our parts dept....
Mice - 11/26/2007
... don't just happen in the "boonies". We've seen our share of mice/squirrel problems too. Just like you we've seen the underhood electrical center wires chewed on. Just recently we also had a mouse chew through the evap line directly on the top of the...
Time Punches - 09/25/2007
HELP!!! Big argument about time punches. does customer pay work need to be time punched? On warranty work, does every repair have to have different punch time even if you are not doing any "00" time? thanks
Acadia - Bulletins Related to Water Leak - 10/08/2007
Bulletins/Campaigns/Preliminary Information #PIT4493 Water Leak From The Front Sunroof #07-08-57-002A Water Dripping/Leak from Dome Lamp or A Pillars (Apply Sealer) #PIT4451 Waterleak From The Roof Stationary Window or Rear Map Light
Forum - 09/19/2007
... technician "a lot of time" to check out a rattle or squeek that ultimately ended up as no repair. What was he doing? Driving the vehicle to try to hear the rattle/squeek? Did the service consultant do a poor job of describing the noises so the tech had...
Forum - 09/19/2007
... is from the LTG in SI on DealerWorld... LTG preface>foreword>introduction> select the document you wish to review (fluid leak analyze or a/c system leak analyze)...
Forum - 09/19/2007
The sublet dollar amount goes in net. The administrative allowance goes in regular hours. You may use the service manager as the technician
Brake Pad Replacement - 09/19/2007
... turn rotors when they replace pads as part of a brake service anyway, but I am in the minority. What do you all think? The RO I am currently looking at is an 03 with 34,000 miles on it. Thanks in advance for your valuable input!...
Rental Car Reimbursement - 09/19/2007
Question: What model years do dealer owned rental cars have to be to get the $42 per day rental allowance? I checked P&P and could not find anything, but recall reading a while ago that it has to be within 2 model years. Is that 2 model years of the...
Re: Taking a Poll - 06/06/2008
... Compared to the dealership before, less than 50 claims per day 6. Being a mind reader, knowing what is intended on many ro's and what has been done on a vehicle 7. Cold calling, follow-up calling 8. Reynolds 9. Indiana 10. Part Time 11. Female 12. Yes,...
Re: Taking a Poll - 06/11/2008
... good info. VW-- the vw hub and calling the helpline or my warranty field specialist. 5. I would say 50-60 per day. 6. VW claims. There is so much involved in looking up srt's. Everything has it's own seperate punch. (Technical diag,...
Re: Taking a Poll - 06/10/2008
Thought it would be a good idea for me to answer my own questions... lol! 1. Been doing warranty since 2001. 2. Toyota, Subaru, Chevy, Pontiac, Buick 3. Toyota and Subaru had LOTS of classes. Went to a J&L class last year. 4. From everyone on this...
Re: Taking a Poll - 06/12/2008
... have you worked with, and who are they? 2 - Chevy & Ford 3. Did you have any training? If so, what kind and by whom? Poke & hope (poke a key and hope I don't erase anything important! lol) I have taken a GM Warranty class 4. Where do you find the best...
Re: Taking a Poll - 06/16/2008
... (NOW) in the past we have had Honda, AMC Jeep, & Subaru. 3. Did you have any training? If so, what kind and by whom? My current Warranty Admin is still training me. But also learn from reading bulletins, J&L class, Forum, Taking classes in GM Training....
Re: I NEED HELP RECODING PART OF MY DA REPORT - 06/19/2008
Good question,called DBC. CPO-certified pre owned. CUV-certified used vehicle. PVPP-cadillac professional vehicle protection plan.(ref 1.2.6 of P&P)dont think it counts towards much.
GMPP CLAIM-CALIBRATED ACTUATOR - 05/20/2008
... PERFORMED MOTOR CALIBRATION TO CORRECT CONDITION **** UNABLE TO LOCATE OP CODE FOR REPAIR // WOULD THIS CALIBRATION BE COVERED UNDER GMPP ??...
COMPONENT LETTER - 05/16/2008
... DONE ONE BEFORE. DOES ANYONE KNOW IF THERE IS A TEMPLATE FOR THIS LETTER. OR WHERE CAN I FIND OUT WHAT IT NEEDS TO SAY. THANKS KRISTINE...
VLV RCKR ARM CVR GSKT - OP CODE ?? - 05/02/2008
1999 SILVERADO 2500 - VIN#1GCGC23R4XF078588 REPLACED PT#10046089 (BOTH GASKETS) ONLY OP I CAN FIND IS "J0307", BUT DOESNT LIST ENGINE CODE "R" WHAT AM I NOT SEEING HERE ??
VALVE ROCKER ARM - ADJUSTMENT "OP CODE" - 04/22/2008
1999 SILVERADO 2500 - VIN #1GCGC23R4XF078588 WE REMOVED ENGINE VALVE COVERS, ADJUSTED VALVE DUE TO LOOSENESS DOC#194734 & REPLACED VALVE ROCKER COVER GASKETS PT#10046089 HAVING PROBLEM FINDING OP CODE THANKS FOR ANY ASSISTANCE
A simple oil change - 03/11/2008
... ------------------------------------------------ Submitted by an anonymous member. Thank you for the great story!...
Re: goodwill Special Policy - 01/16/2008
... your AVM? You could submit to GMPP and waive the deductible, but since CAC or AVM approved it, I would submit to GM. I rarely use it, so you would need to double check, but I think it will be a claim type "G" to send to GM when it is out of warranty...
Members Forum - 01/18/2008
Thank you to all of our members that have participated in the forum! We look forward to seeing the forum steadily develop over time...it is still in its infancy with lots of room to grow. Our goal for the warranty forum is for our members to communicate...
Re: Installed accessories - 01/13/2010
... Then I go to SI with the VIN and check the LTG. Go to general, labor time, pdi adds & you will find the time allowed for the install. Submit these Z6998 (WINS), claim type I with MG/99. Not sure about the claim types with GWM as we haven't started...
Re: Does anyone know a bulletin that talks about what is and not covered on luxury certified Cadillac's - 01/13/2010
... most recent manual revision in April 2009 (batteries are no longer covered items as noted in the 'What Is Not Covered' section of the manual). The GM Certified Used Vehicle Program manual is dated November 2008 (Chevrolet, GMC, Oldsmobile, Pontiac...
Re: GM Transportation claims - 12/23/2009
Shannon, Based on your comments it appears as though you may be referring to repair order 24604? Damage to right front door...are you submitting the claim with operation A1230 with all associated labor and damage code 12042? All time in regular hours...
Re: PDI ADD TIME CADILLAC SRX - 12/11/2009
Well, That didn't work! Doesn't pay .1 hr either! Rejected again. I expect there is a system problem. I'll H route and see what happens! Merry Christmas!
Re: Question? Can you claim towing on a parts warranty repair? 12/12 - 11/27/2009
... Claim Type C repairs are not eligible for towing. The max amt. depends on your area, but would be the same amount as you can get for regular warranty towing. Most of the time you don't need to Claim Type B the towing labor op line, unless it's an older...
Re: More Global Warranty questions - 02/18/2010
Here is the ADP Support Phone # for Global Warranty - 800-811-0957. They can walk you through your first few claims & make sure your system is set up correctly. They were very helpful and patient with me (I needed that, too). Don't worry... it will...
Re: A Question for those on Global Warranty already - 02/05/2010
... to Global about 3 wks ago now. I like ADP's global interface better than Reynolds. Takes you right through the claim to review it and make any necessary changes. It's done through PMT under Manufacturer functions. -We're on ADP Drive. I'm liking...
Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 10/27/2009
... most recent manual revision in April 2009 (batteries are no longer covered items as noted in the 'What Is Not Covered' section of the manual). The GM Certified Used Vehicle Program manual is dated November 2008 (Chevrolet, GMC, Oldsmobile, Pontiac,...
Dealer Installed Accessories - 10/21/2009
... if all the accessories show with the "***dealer installed***" wording on the build sheet or if you just have to cross reference the RPO codes. I was told they all have the wording with "*" on build sheet but wanted to make sure I'm not missing somet...
Re: Global Warranty Management - 10/26/2009
... ..... IS THAT ALL THERE IS ???? [/quote] Yes that is all there is. It depends on where you are as to when you will go on. We are here in Virginia and we go on the new system as of November 9, 2009. We took the classes when first heard about the new...
Re: POWER TRAIN QUESTION - 11/20/2009
There does appear to be a disconnect between the technician documentation and the part used in the repair. The part used is from the transmission group - trans fluid cooler pipe fitting seal. The following operation may be appropriate... Seals, Cooler...
Re: Global Warranty - 11/06/2009
In previous discussions many of us, including me, had the link for Global Warranty in GM Global Connect but would get an error message when clicking the link. --Just wanted to mention that mine now actually accesses Global Warranty so you may want...
Re: Transportation Damage claims - 11/17/2009
... too have a transportation claim to put in. I have to submit it through WINS, and I don't remember what I'm supposed to use for the "carrier code". Anyone?...
Thank you J&L! - 08/27/2009
I just wanted to say thank you to J&L and to all the people who post on this forum. I am SO glad that information is stored on this website that we can reference even a few years later! Also, it is wonderful to be able to bounce ideas, thoughts & questions...
Thought it would be a good idea for me to answer my own questions... lol! 1. Been doing warranty since 2001. 2. Toyota, Subaru, Chevy, Pontiac, Buick 3. Toyota and Subaru had LOTS of classes. Went to a J&L class last year. 4. From everyone on this...
Re: Taking a Poll - 06/12/2008
... have you worked with, and who are they? 2 - Chevy & Ford 3. Did you have any training? If so, what kind and by whom? Poke & hope (poke a key and hope I don't erase anything important! lol) I have taken a GM Warranty class 4. Where do you find the best...
Re: Taking a Poll - 06/16/2008
... (NOW) in the past we have had Honda, AMC Jeep, & Subaru. 3. Did you have any training? If so, what kind and by whom? My current Warranty Admin is still training me. But also learn from reading bulletins, J&L class, Forum, Taking classes in GM Training....
Re: I NEED HELP RECODING PART OF MY DA REPORT - 06/19/2008
Good question,called DBC. CPO-certified pre owned. CUV-certified used vehicle. PVPP-cadillac professional vehicle protection plan.(ref 1.2.6 of P&P)dont think it counts towards much.
GMPP CLAIM-CALIBRATED ACTUATOR - 05/20/2008
... PERFORMED MOTOR CALIBRATION TO CORRECT CONDITION **** UNABLE TO LOCATE OP CODE FOR REPAIR // WOULD THIS CALIBRATION BE COVERED UNDER GMPP ??...
COMPONENT LETTER - 05/16/2008
... DONE ONE BEFORE. DOES ANYONE KNOW IF THERE IS A TEMPLATE FOR THIS LETTER. OR WHERE CAN I FIND OUT WHAT IT NEEDS TO SAY. THANKS KRISTINE...
VLV RCKR ARM CVR GSKT - OP CODE ?? - 05/02/2008
1999 SILVERADO 2500 - VIN#1GCGC23R4XF078588 REPLACED PT#10046089 (BOTH GASKETS) ONLY OP I CAN FIND IS "J0307", BUT DOESNT LIST ENGINE CODE "R" WHAT AM I NOT SEEING HERE ??
VALVE ROCKER ARM - ADJUSTMENT "OP CODE" - 04/22/2008
1999 SILVERADO 2500 - VIN #1GCGC23R4XF078588 WE REMOVED ENGINE VALVE COVERS, ADJUSTED VALVE DUE TO LOOSENESS DOC#194734 & REPLACED VALVE ROCKER COVER GASKETS PT#10046089 HAVING PROBLEM FINDING OP CODE THANKS FOR ANY ASSISTANCE
A simple oil change - 03/11/2008
... ------------------------------------------------ Submitted by an anonymous member. Thank you for the great story!...
Re: goodwill Special Policy - 01/16/2008
... your AVM? You could submit to GMPP and waive the deductible, but since CAC or AVM approved it, I would submit to GM. I rarely use it, so you would need to double check, but I think it will be a claim type "G" to send to GM when it is out of warranty...
Members Forum - 01/18/2008
Thank you to all of our members that have participated in the forum! We look forward to seeing the forum steadily develop over time...it is still in its infancy with lots of room to grow. Our goal for the warranty forum is for our members to communicate...
Re: Installed accessories - 01/13/2010
... Then I go to SI with the VIN and check the LTG. Go to general, labor time, pdi adds & you will find the time allowed for the install. Submit these Z6998 (WINS), claim type I with MG/99. Not sure about the claim types with GWM as we haven't started...
Re: Does anyone know a bulletin that talks about what is and not covered on luxury certified Cadillac's - 01/13/2010
... most recent manual revision in April 2009 (batteries are no longer covered items as noted in the 'What Is Not Covered' section of the manual). The GM Certified Used Vehicle Program manual is dated November 2008 (Chevrolet, GMC, Oldsmobile, Pontiac...
Re: GM Transportation claims - 12/23/2009
Shannon, Based on your comments it appears as though you may be referring to repair order 24604? Damage to right front door...are you submitting the claim with operation A1230 with all associated labor and damage code 12042? All time in regular hours...
Re: PDI ADD TIME CADILLAC SRX - 12/11/2009
Well, That didn't work! Doesn't pay .1 hr either! Rejected again. I expect there is a system problem. I'll H route and see what happens! Merry Christmas!
Re: Question? Can you claim towing on a parts warranty repair? 12/12 - 11/27/2009
... Claim Type C repairs are not eligible for towing. The max amt. depends on your area, but would be the same amount as you can get for regular warranty towing. Most of the time you don't need to Claim Type B the towing labor op line, unless it's an older...
Re: More Global Warranty questions - 02/18/2010
Here is the ADP Support Phone # for Global Warranty - 800-811-0957. They can walk you through your first few claims & make sure your system is set up correctly. They were very helpful and patient with me (I needed that, too). Don't worry... it will...
Re: A Question for those on Global Warranty already - 02/05/2010
... to Global about 3 wks ago now. I like ADP's global interface better than Reynolds. Takes you right through the claim to review it and make any necessary changes. It's done through PMT under Manufacturer functions. -We're on ADP Drive. I'm liking...
Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 10/27/2009
... most recent manual revision in April 2009 (batteries are no longer covered items as noted in the 'What Is Not Covered' section of the manual). The GM Certified Used Vehicle Program manual is dated November 2008 (Chevrolet, GMC, Oldsmobile, Pontiac,...
Dealer Installed Accessories - 10/21/2009
... if all the accessories show with the "***dealer installed***" wording on the build sheet or if you just have to cross reference the RPO codes. I was told they all have the wording with "*" on build sheet but wanted to make sure I'm not missing somet...
Re: Global Warranty Management - 10/26/2009
... ..... IS THAT ALL THERE IS ???? [/quote] Yes that is all there is. It depends on where you are as to when you will go on. We are here in Virginia and we go on the new system as of November 9, 2009. We took the classes when first heard about the new...
Re: POWER TRAIN QUESTION - 11/20/2009
There does appear to be a disconnect between the technician documentation and the part used in the repair. The part used is from the transmission group - trans fluid cooler pipe fitting seal. The following operation may be appropriate... Seals, Cooler...
Re: Global Warranty - 11/06/2009
In previous discussions many of us, including me, had the link for Global Warranty in GM Global Connect but would get an error message when clicking the link. --Just wanted to mention that mine now actually accesses Global Warranty so you may want...
Re: Transportation Damage claims - 11/17/2009
... too have a transportation claim to put in. I have to submit it through WINS, and I don't remember what I'm supposed to use for the "carrier code". Anyone?...
Thank you J&L! - 08/27/2009
I just wanted to say thank you to J&L and to all the people who post on this forum. I am SO glad that information is stored on this website that we can reference even a few years later! Also, it is wonderful to be able to bounce ideas, thoughts & questions...
Re: Body Side Molding replace - 09/03/2009
!!There are no dumb questions!! -You want to avoid using the B auth because that is one of the things the warranty system is checking when it looks at initiating Dealer Self Reviews, Audits, etc. Excessive use of B auth could mean that the 'B" is being...
Let's Barter - 09/28/2009
... has been dead but not quite that dead! ------------------------------------------------- Thank you Norma for sharing this great story! ...
CLOSED RECALL - 10/01/2009
On two of our rental units recall 09041 shows as closed in VIS and the repair has never been done. Has anyone had this happen, Is it just a glich in the system???? vin#1 94258715 09 g6 vin#2 942353517 09 g6
Re: 2010 CAMARO - STRIPS - 08/05/2009
There are two different stripe accessory options for the 2010 Camaro based on the LPO code documented within the vehicle build section of GMVIS. A warranty claim is submitted for reimbursement for the installation of the accessory with labor operation...
Beep… Beep… Beep - 07/23/2009
... and laughs from some people in the lot. ------------------------------------------------- Thank you Marleen for sharing this great story! ...
Re: Recall Policies & Procedures question - 05/20/2009
... gives special instruction for reimbursement. IT DOES NOT SAY YOU CAN PAY AN AFTERMARKET SHOP. I would use this as my documentation. Stick to your guns on this one (it's not yet illegal to carry firearms)....
Re: Recall Policies & Procedures question - 05/20/2009
... loaded and primed to fire; because ultimately, you as warranty administrator are responsible for what you do. I'd never risk it, and if your management threaten your job? Take it to the labor board. Your employers can't expect you to do something illegal...
There is an on/off button? - 05/29/2009
... and about 5 minutes later returned and was all upset about her service. She stated, "Every time you guys change my oil, you break my radio and my husband has to fix it, and I'm tired of it!" I said, "let me go out and take a look." At the car she handed...
Re: 5 DIGIT FAIL CODE - 05/21/2009
... they will always note on hard board the code and if there was a problem with the printer,paper or what ever. We have a good bunch of guys here. ...
THE GOOD LORD AND GOOD CUSTOMERS - 04/21/2009
JUST WANTED TO SHARE THIS REMARKABLE STORY. KINDA RENEWS YOUR FAITH IN PEOPLES GOOD HEART AND THE GOOD LORD. WE HAD 2 CUSTOMERS IN OUR SERVICE LOUNGE, SERVICE ADVISOR WALKS IN AND ADVISES HIS CUSTOMER, AN ELDERLY LADY, THAT SHE HAS AN INTAKE LEAK ON HER...
OOPS - 03/31/2009
... and we didn't see much of him after that. ------------------------------------------------- Thank you, Sherrice McIntosh, for the great story!...
Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 03/27/2009
... reference tools for the service department. This info worked. I downloaded the PDF and found what we were after. Thanks for the help all!...
Re: J6354 - 03/13/2009
[quote] h&kchevy : What did you use as the failcode? Did you use the DTC? [/quote] I used the reprogram warranty code. I also (mostly for a laugh) called DBC. They have opened a system inquiry as they do not show it as a good labor op for any veh. This...
Re: Cylinder head gasket replacement - 03/12/2009
[quote] h&kchevy : Wow, confusing. I was looking over the bulletin and noticed: with 3.5L or 3.9L Engine . Did you check to see if the vehicle has this engine? When I type in 2007 G6 without a VIN J0507 doesn't show up. Maybe if you type go in with...
Re: Rotor resurfacing - 02/27/2009
... I need to have on the claim for rotor resurfacing when submitting? Thanks! [/quote] Make sure your technician fills out the GM Brake Service Repair Order Documentation so you have brake measurements. Also, you NEED the LRO (lateral runout) measurments...
Re: Global Warranty and ADP users - 03/04/2010
... ITS SIMPLE...THE MAIN DIFFERENCE IVE FOUND BETWEEN THE SUBMITTING THROUGH ADP AND GLOBAL IS THAT YOU HAVE TO HAND KEY EVERYTHING IN IN GLOBAL..ADP YOU DONT...ADP IS A LITTLE SLOWER ON GETTING YOUR ANSWER THAN GLOBAL BUT ITS STILL FASTER THAN IT USED...
Re: Has anyone been to a JL Warranty class for global yet? if so how was it? - 03/03/2010
... goes to this class is because it is helpful when the service writer or manager better understands what information we need to effectively do our job. When they understand that if our dealership gets audited and they can lose MONEY because they don't...
Re: DMS INTERACTIVE & PDI DEALER INSTALL ACCESSORIES - 03/10/2010
Rhonda, my computer is acting up this morning and won't pull your question back up, so I hope this gets to you. For PDI reimbursement for use labor op Z6998, the time for the work done goes in additional time, not base time and transaction type is ZPDI....
Re: Global Warranty and ADP users - 03/08/2010
... even if the customer paid...[/quote] So, are the cashiers able to cashier the customer pay or do you give it back to them after the warranty is done to cashier it?? Thanks!...
Re: Payments auto post? - 03/05/2010
... I just check my Transaction Summary against the R.O.'s for any corrections. Also has where you can go in to create write-offs (AGJW) for the ones that pay a few cents more or less and auto-writes it off to a write off acct. I love it! Has to be set...
Re: Pre-Repair Authorizations - 03/18/2010
... Transmission Assembly and Transfer Case Replacement - (Oct 6, 2009). The authorization number you will need for your claim will be given by PQC during the call process. Your DVM is unable to authorize these components, but it doesn't hurt to keep...
Re: sprecial policy claim in gwm - 03/23/2010
... satisfaction. Reject code 031 set, but how does one correct this code? It would be nice to know what is to be done to correct a code when set. I've got about 4 rejects for each r-o I get paid. Retirement is forthcoming.....!!...
Re: Saturn Global Warranty Transaction Entry at a Non-Saturn Dealership - 02/22/2010
... IF IT A GM PART NUMBER THE CLAIM WILL PAY LIKE A NORMAL GM WARRANTY, IF THE PART IS NON GM YOU MUST SO MARK IT ON THE CLAIM AND IT SHOULD PAY. I HAVE FOUND THAT IF IT DOESN'T PAY THIS WAY IT WILL UNDER NET AMOUNT....
Re: More Global Warranty questions - 02/19/2010
... of going in and submitting repeatedly. I find this works best for me, and since it goes as batch you don't have to worry about if it accepted or not, all comes on your Transaction Summary the next day. If you are worried about 1 you can go in and...
Re: ZDPI - 02/19/2010
[quote] Katina Bell: WHERE DO YOU FIND OUT WHAT PDI PAID????? DONT WANNA MISS THEM WHEN I DO GET THEM...ARE THEY ON TRANSACTION SUMMARY OR SOMEWHERE ELSE...THANKS IN ADVANCE FOR ANY AND ALL HELP [/quote] Yes, still comes on the transaction summary....
!!There are no dumb questions!! -You want to avoid using the B auth because that is one of the things the warranty system is checking when it looks at initiating Dealer Self Reviews, Audits, etc. Excessive use of B auth could mean that the 'B" is being...
Let's Barter - 09/28/2009
... has been dead but not quite that dead! ------------------------------------------------- Thank you Norma for sharing this great story! ...
CLOSED RECALL - 10/01/2009
On two of our rental units recall 09041 shows as closed in VIS and the repair has never been done. Has anyone had this happen, Is it just a glich in the system???? vin#1 94258715 09 g6 vin#2 942353517 09 g6
Re: 2010 CAMARO - STRIPS - 08/05/2009
There are two different stripe accessory options for the 2010 Camaro based on the LPO code documented within the vehicle build section of GMVIS. A warranty claim is submitted for reimbursement for the installation of the accessory with labor operation...
Beep… Beep… Beep - 07/23/2009
... and laughs from some people in the lot. ------------------------------------------------- Thank you Marleen for sharing this great story! ...
Re: Recall Policies & Procedures question - 05/20/2009
... gives special instruction for reimbursement. IT DOES NOT SAY YOU CAN PAY AN AFTERMARKET SHOP. I would use this as my documentation. Stick to your guns on this one (it's not yet illegal to carry firearms)....
Re: Recall Policies & Procedures question - 05/20/2009
... loaded and primed to fire; because ultimately, you as warranty administrator are responsible for what you do. I'd never risk it, and if your management threaten your job? Take it to the labor board. Your employers can't expect you to do something illegal...
There is an on/off button? - 05/29/2009
... and about 5 minutes later returned and was all upset about her service. She stated, "Every time you guys change my oil, you break my radio and my husband has to fix it, and I'm tired of it!" I said, "let me go out and take a look." At the car she handed...
Re: 5 DIGIT FAIL CODE - 05/21/2009
... they will always note on hard board the code and if there was a problem with the printer,paper or what ever. We have a good bunch of guys here. ...
THE GOOD LORD AND GOOD CUSTOMERS - 04/21/2009
JUST WANTED TO SHARE THIS REMARKABLE STORY. KINDA RENEWS YOUR FAITH IN PEOPLES GOOD HEART AND THE GOOD LORD. WE HAD 2 CUSTOMERS IN OUR SERVICE LOUNGE, SERVICE ADVISOR WALKS IN AND ADVISES HIS CUSTOMER, AN ELDERLY LADY, THAT SHE HAS AN INTAKE LEAK ON HER...
OOPS - 03/31/2009
... and we didn't see much of him after that. ------------------------------------------------- Thank you, Sherrice McIntosh, for the great story!...
Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 03/27/2009
... reference tools for the service department. This info worked. I downloaded the PDF and found what we were after. Thanks for the help all!...
Re: J6354 - 03/13/2009
[quote] h&kchevy : What did you use as the failcode? Did you use the DTC? [/quote] I used the reprogram warranty code. I also (mostly for a laugh) called DBC. They have opened a system inquiry as they do not show it as a good labor op for any veh. This...
Re: Cylinder head gasket replacement - 03/12/2009
[quote] h&kchevy : Wow, confusing. I was looking over the bulletin and noticed: with 3.5L or 3.9L Engine . Did you check to see if the vehicle has this engine? When I type in 2007 G6 without a VIN J0507 doesn't show up. Maybe if you type go in with...
Re: Rotor resurfacing - 02/27/2009
... I need to have on the claim for rotor resurfacing when submitting? Thanks! [/quote] Make sure your technician fills out the GM Brake Service Repair Order Documentation so you have brake measurements. Also, you NEED the LRO (lateral runout) measurments...
Re: Global Warranty and ADP users - 03/04/2010
... ITS SIMPLE...THE MAIN DIFFERENCE IVE FOUND BETWEEN THE SUBMITTING THROUGH ADP AND GLOBAL IS THAT YOU HAVE TO HAND KEY EVERYTHING IN IN GLOBAL..ADP YOU DONT...ADP IS A LITTLE SLOWER ON GETTING YOUR ANSWER THAN GLOBAL BUT ITS STILL FASTER THAN IT USED...
Re: Has anyone been to a JL Warranty class for global yet? if so how was it? - 03/03/2010
... goes to this class is because it is helpful when the service writer or manager better understands what information we need to effectively do our job. When they understand that if our dealership gets audited and they can lose MONEY because they don't...
Re: DMS INTERACTIVE & PDI DEALER INSTALL ACCESSORIES - 03/10/2010
Rhonda, my computer is acting up this morning and won't pull your question back up, so I hope this gets to you. For PDI reimbursement for use labor op Z6998, the time for the work done goes in additional time, not base time and transaction type is ZPDI....
Re: Global Warranty and ADP users - 03/08/2010
... even if the customer paid...[/quote] So, are the cashiers able to cashier the customer pay or do you give it back to them after the warranty is done to cashier it?? Thanks!...
Re: Payments auto post? - 03/05/2010
... I just check my Transaction Summary against the R.O.'s for any corrections. Also has where you can go in to create write-offs (AGJW) for the ones that pay a few cents more or less and auto-writes it off to a write off acct. I love it! Has to be set...
Re: Pre-Repair Authorizations - 03/18/2010
... Transmission Assembly and Transfer Case Replacement - (Oct 6, 2009). The authorization number you will need for your claim will be given by PQC during the call process. Your DVM is unable to authorize these components, but it doesn't hurt to keep...
Re: sprecial policy claim in gwm - 03/23/2010
... satisfaction. Reject code 031 set, but how does one correct this code? It would be nice to know what is to be done to correct a code when set. I've got about 4 rejects for each r-o I get paid. Retirement is forthcoming.....!!...
Re: Saturn Global Warranty Transaction Entry at a Non-Saturn Dealership - 02/22/2010
... IF IT A GM PART NUMBER THE CLAIM WILL PAY LIKE A NORMAL GM WARRANTY, IF THE PART IS NON GM YOU MUST SO MARK IT ON THE CLAIM AND IT SHOULD PAY. I HAVE FOUND THAT IF IT DOESN'T PAY THIS WAY IT WILL UNDER NET AMOUNT....
Re: More Global Warranty questions - 02/19/2010
... of going in and submitting repeatedly. I find this works best for me, and since it goes as batch you don't have to worry about if it accepted or not, all comes on your Transaction Summary the next day. If you are worried about 1 you can go in and...
Re: ZDPI - 02/19/2010
[quote] Katina Bell: WHERE DO YOU FIND OUT WHAT PDI PAID????? DONT WANNA MISS THEM WHEN I DO GET THEM...ARE THEY ON TRANSACTION SUMMARY OR SOMEWHERE ELSE...THANKS IN ADVANCE FOR ANY AND ALL HELP [/quote] Yes, still comes on the transaction summary....
Re: Labor Ops With Alignment allowance on GWM - 02/19/2010
... I am having a lot of trouble with the labor ops that allow E2000 and E2020. DBC says if you have trouble just put it in OLH and it will pay!?! LOL. [/quote] Are you on Global Warranty? If so, you use E3530 .9 base and .9 additional time (adding...
Re: GLOBAL WARRANTY (transistion) - 03/04/2010
... training was up to par. I'm reading stuff over and just for fun tried to do a PDI add claim that would have been an "I". Now I'm not sure if it is a ZREG or a ZSET? Any one done one yet?...
RR S/D STNRY WNDW WTH S/D WNDW WTHRSTRP LBR OP ??? - 02/25/2010
2007 TRAILBLAZER 1GNES13H272269355 REPLACED RIGHT REAR STATIONARY WINDOW (W/WEATHERSTRIP) DUE TO WEATHERSTRIP WAS WARPED/GAP-DUE TO FOLDS PT#25949488 // CHECKED PART GROUP LIST (NO 16.173 LISTED) CHECKED PART GROUP TO LABOR OP GUIDE ON COMPUTER BY...
Invalid Technician GMIN - 06/07/2010
... Friday to let me know they are still trying to figure out how to fix this. Very nice of her, but I would prefer a resolution instead. Now personally, I don't care if I used the same tech number for each and every claim.... BUT, for audit purposes,...
Re: Invalid Technician GMIN - 06/08/2010
... BUSINESS CENTER WE WERE ADVISED THAT THE TECHS HAVE TWO GMIN'S ONE FOR ID AND ONE FOR TRAINING, YOU NEED TO USE THEIR TRAINING GMIN - THEY ARE DIFFERENT [/quote] Interesting, but I have been using the same numbers since February with all my claims...
Re: GMIN Conversion-Matching Training - 05/10/2010
... Neither will take responsibility,they say it is the other ones problem. Finally we were told this would all be matched by Monday. It's Monday and they still don't work. I was wondering if anyone else had any problems with this? [/quote] Yes, that...
Help! - 04/19/2010
I'm trying to download on Global and I have about 5 emissions warranty claims that are over the 36/36 but well within the 80,000 for the emissions and I keep getting rejected. I've tried marking the special coverage box and nothing seems to work. My...
Re: Rejected claim resolutions elusive... - 04/22/2010
... system. They paid, but I missed the fact. I still haven't got a good routine in place. I guess old dogs have difficulty with new tricks..... Thanks everyone! Brian...
Re: sprecial policy claim in gwm - 03/24/2010
... satisfaction. Reject code 031 set, but how does one correct this code? It would be nice to know what is to be done to correct a code when set. I've got about 4 rejects for each r-o I get paid. Retirement is forthcoming.....!! [/quote] Why would you...
Dye Test time and 0.0-0.3 clean parts over 30k time - 04/06/2010
2 questions: In GWM where do you claim for fluid leak analyze time (dye test), I tried under additional time, but it rejected. Does it have to go into OLH? I remember reading a while ago (Jan 09?) that they were doing away with the 0.0-0.3 add time to...
Re: Taking a Poll - 04/12/2010
... have you worked with, and who are they? One, Chevrolet 3. Did you have any training? If so, what kind and by whom? Yes, I was trained for two weeks by the warranty admin that was leaving. 4. Where do you find the best information to help you do your...
Re: Taking a Poll - 04/12/2010
... with, and who are they? Chev, Olds, Volvo, Workhorse and UD 3. Did you have any training? If so, what kind and by whom? One Chevy class 4. Where do you find the best information to help you do your job? The P&P manuals, J&L and keeping up with the new...
Re: REYNOLDS USERS! - 04/08/2010
... it took almost a week before they found the lost claims and corrected the problem. Also have you run across the issue where you have transmitted the job or jobs and they are accepted and paid but you can't invoice/post the job card and print the copies....
Re: We need your warranty success story! - 01/20/2011
... help cards at both my dealerships. When the transition to global started, I can honestly say I would never have gotten thru it without the web site. Is it worth the money? Absolutely....
GM warranty quiz jan 11-2 - 01/21/2011
I just took this month's quiz & I got #4 question wrong: what transaction types are permitted on a vehicle with a salvaged title. I picked answer with ZREG, ZPTI, ZPTC & ZFAT, somebody please help me out here. Are not customer pay tickets (regardless...
What constitutes tampering? - 01/04/2011
... in writing to give to the customer that backs up our decision. Anyone got anything better than what I've found?...
Re: REYNOLDS SYSTEM STORIES NOT COMPLETE IN GLOBAL - 01/13/2011
Yes, double the work for some R-O's, but they are the minority. If I have an R-O that has a negative amount (like deductible) Reynolds won't compute. I need to do the claim in Global, then invoice in R&R. If I make a goof, like put ZFAT instead of ZREG,...
Re: PDI FLUID ADD ??? - 12/23/2010
... IN DIESEL EXHAUST FLUID PER BULLETIN #10-06-04-013..... THIS IS THE 1ST FLUID ADD ON A PDI - HOW WOULD I CLAIM IT AT THIS POINT, THE JOB CARD IS CLOSED & I CANT POST THE PART TO IT [/quote] Did you already submit a PDI fluid add without the DEF? ...
Re: LOCAL FREIGHT - 12/22/2010
... THEM --- HOW DO I LIST THEM TO CLAIM 14 AT REGULAR COST & 2 PER LOCAL FREIGHT COST [/quote] Are you getting them shipped to you from another GM dealer or buying them elsewhere? This sounds like a part expedite situation to me. If so, you need a copy...
Re: Do you check.....? - 02/25/2011
... warranty blocks, etc). We have generated some work in the shop by doing this. Just thought I would suggest your shop do it too. Our sales staff uses this knowledge as a sales tool, telling the customer the vehicles are "up-to-date" on all recalls....
Re: Core Return - 02/28/2011
... core in the miscellaneous net item field. [/quote] I attempted this suggestion first as this would have kept everything within the same claim, I received the following: Adjustment flag required for previously paid transaction 001084436173. I...
Re: Reject Code 038: Service Agent is not allowed to submit authorization code - 11/03/2010
... question...we were just wondering if anyone else had experienced this reject; in correlation with your DMS. H&K: when the reject is valid...you are correct: review your self authorization empowerment, ensure that the comments support the need for authorization...
Re: Parts purchased locally. global pays less. - 10/29/2010
... be entered in the "Cost per Part" box. The system will pay this exact amount without mark-up. You should then enter your applicable mark-up in the Net Item field of "Parts Expedite". For parts that are obtained from GMSPO through one of the express...
Re: 2 JOB CARDS WITH SAME LABOR OP - 12/07/2010
[quote] COLTS FAN: I HAVE SO MANY QUESTIONS, BUT IF YOU COULD HELP ME ON THIS ONE I WOULD APPRECIATE IT GREATLY. I HAVE A FEW JOB CARDS THAT REJECTED FOR SAME LABOR OP ON ANOTHER JOB CARD. FIRST WAS WARRANTY AND THE SECOND GOODWILL. I DONT HAVE A CLUE....
Re: TROUBLE WITH THE TIRE PROCESS - 06/25/2010
After you do the pre-auth you have to check back on that pre-auth until it shows accepted in the system. Once it shows accepted, then you can submit the tire claim and don't even have to enter the pre-auth # on the claim. The system automatically picks...
... I am having a lot of trouble with the labor ops that allow E2000 and E2020. DBC says if you have trouble just put it in OLH and it will pay!?! LOL. [/quote] Are you on Global Warranty? If so, you use E3530 .9 base and .9 additional time (adding...
Re: GLOBAL WARRANTY (transistion) - 03/04/2010
... training was up to par. I'm reading stuff over and just for fun tried to do a PDI add claim that would have been an "I". Now I'm not sure if it is a ZREG or a ZSET? Any one done one yet?...
RR S/D STNRY WNDW WTH S/D WNDW WTHRSTRP LBR OP ??? - 02/25/2010
2007 TRAILBLAZER 1GNES13H272269355 REPLACED RIGHT REAR STATIONARY WINDOW (W/WEATHERSTRIP) DUE TO WEATHERSTRIP WAS WARPED/GAP-DUE TO FOLDS PT#25949488 // CHECKED PART GROUP LIST (NO 16.173 LISTED) CHECKED PART GROUP TO LABOR OP GUIDE ON COMPUTER BY...
Invalid Technician GMIN - 06/07/2010
... Friday to let me know they are still trying to figure out how to fix this. Very nice of her, but I would prefer a resolution instead. Now personally, I don't care if I used the same tech number for each and every claim.... BUT, for audit purposes,...
Re: Invalid Technician GMIN - 06/08/2010
... BUSINESS CENTER WE WERE ADVISED THAT THE TECHS HAVE TWO GMIN'S ONE FOR ID AND ONE FOR TRAINING, YOU NEED TO USE THEIR TRAINING GMIN - THEY ARE DIFFERENT [/quote] Interesting, but I have been using the same numbers since February with all my claims...
Re: GMIN Conversion-Matching Training - 05/10/2010
... Neither will take responsibility,they say it is the other ones problem. Finally we were told this would all be matched by Monday. It's Monday and they still don't work. I was wondering if anyone else had any problems with this? [/quote] Yes, that...
Help! - 04/19/2010
I'm trying to download on Global and I have about 5 emissions warranty claims that are over the 36/36 but well within the 80,000 for the emissions and I keep getting rejected. I've tried marking the special coverage box and nothing seems to work. My...
Re: Rejected claim resolutions elusive... - 04/22/2010
... system. They paid, but I missed the fact. I still haven't got a good routine in place. I guess old dogs have difficulty with new tricks..... Thanks everyone! Brian...
Re: sprecial policy claim in gwm - 03/24/2010
... satisfaction. Reject code 031 set, but how does one correct this code? It would be nice to know what is to be done to correct a code when set. I've got about 4 rejects for each r-o I get paid. Retirement is forthcoming.....!! [/quote] Why would you...
Dye Test time and 0.0-0.3 clean parts over 30k time - 04/06/2010
2 questions: In GWM where do you claim for fluid leak analyze time (dye test), I tried under additional time, but it rejected. Does it have to go into OLH? I remember reading a while ago (Jan 09?) that they were doing away with the 0.0-0.3 add time to...
Re: Taking a Poll - 04/12/2010
... have you worked with, and who are they? One, Chevrolet 3. Did you have any training? If so, what kind and by whom? Yes, I was trained for two weeks by the warranty admin that was leaving. 4. Where do you find the best information to help you do your...
Re: Taking a Poll - 04/12/2010
... with, and who are they? Chev, Olds, Volvo, Workhorse and UD 3. Did you have any training? If so, what kind and by whom? One Chevy class 4. Where do you find the best information to help you do your job? The P&P manuals, J&L and keeping up with the new...
Re: REYNOLDS USERS! - 04/08/2010
... it took almost a week before they found the lost claims and corrected the problem. Also have you run across the issue where you have transmitted the job or jobs and they are accepted and paid but you can't invoice/post the job card and print the copies....
Re: We need your warranty success story! - 01/20/2011
... help cards at both my dealerships. When the transition to global started, I can honestly say I would never have gotten thru it without the web site. Is it worth the money? Absolutely....
GM warranty quiz jan 11-2 - 01/21/2011
I just took this month's quiz & I got #4 question wrong: what transaction types are permitted on a vehicle with a salvaged title. I picked answer with ZREG, ZPTI, ZPTC & ZFAT, somebody please help me out here. Are not customer pay tickets (regardless...
What constitutes tampering? - 01/04/2011
... in writing to give to the customer that backs up our decision. Anyone got anything better than what I've found?...
Re: REYNOLDS SYSTEM STORIES NOT COMPLETE IN GLOBAL - 01/13/2011
Yes, double the work for some R-O's, but they are the minority. If I have an R-O that has a negative amount (like deductible) Reynolds won't compute. I need to do the claim in Global, then invoice in R&R. If I make a goof, like put ZFAT instead of ZREG,...
Re: PDI FLUID ADD ??? - 12/23/2010
... IN DIESEL EXHAUST FLUID PER BULLETIN #10-06-04-013..... THIS IS THE 1ST FLUID ADD ON A PDI - HOW WOULD I CLAIM IT AT THIS POINT, THE JOB CARD IS CLOSED & I CANT POST THE PART TO IT [/quote] Did you already submit a PDI fluid add without the DEF? ...
Re: LOCAL FREIGHT - 12/22/2010
... THEM --- HOW DO I LIST THEM TO CLAIM 14 AT REGULAR COST & 2 PER LOCAL FREIGHT COST [/quote] Are you getting them shipped to you from another GM dealer or buying them elsewhere? This sounds like a part expedite situation to me. If so, you need a copy...
Re: Do you check.....? - 02/25/2011
... warranty blocks, etc). We have generated some work in the shop by doing this. Just thought I would suggest your shop do it too. Our sales staff uses this knowledge as a sales tool, telling the customer the vehicles are "up-to-date" on all recalls....
Re: Core Return - 02/28/2011
... core in the miscellaneous net item field. [/quote] I attempted this suggestion first as this would have kept everything within the same claim, I received the following: Adjustment flag required for previously paid transaction 001084436173. I...
Re: Reject Code 038: Service Agent is not allowed to submit authorization code - 11/03/2010
... question...we were just wondering if anyone else had experienced this reject; in correlation with your DMS. H&K: when the reject is valid...you are correct: review your self authorization empowerment, ensure that the comments support the need for authorization...
Re: Parts purchased locally. global pays less. - 10/29/2010
... be entered in the "Cost per Part" box. The system will pay this exact amount without mark-up. You should then enter your applicable mark-up in the Net Item field of "Parts Expedite". For parts that are obtained from GMSPO through one of the express...
Re: 2 JOB CARDS WITH SAME LABOR OP - 12/07/2010
[quote] COLTS FAN: I HAVE SO MANY QUESTIONS, BUT IF YOU COULD HELP ME ON THIS ONE I WOULD APPRECIATE IT GREATLY. I HAVE A FEW JOB CARDS THAT REJECTED FOR SAME LABOR OP ON ANOTHER JOB CARD. FIRST WAS WARRANTY AND THE SECOND GOODWILL. I DONT HAVE A CLUE....
Re: TROUBLE WITH THE TIRE PROCESS - 06/25/2010
After you do the pre-auth you have to check back on that pre-auth until it shows accepted in the system. Once it shows accepted, then you can submit the tire claim and don't even have to enter the pre-auth # on the claim. The system automatically picks...
Re: Service Agent Summary Report - 06/28/2010
... if she has to add the link access to my GMIN. Did the link just show up on everyone's page or did you have to add it? [/quote] I don't have that link either. It must need to be added by the system admin like you said....
Re: Miscellaneous electrical supplies labor op N6608 - 07/08/2010
What was the reject for? Did you try the net item exceeds limit auth code? If that doesn't do it you may need to call DBC they've helped me out with it before--may have had to H-route, can't remember.
Re: PAID CLAIM: NOW PENDING DEBIT ?????? - 06/25/2010
... the whole truck and can't possibly sign for each part individually. I really don't know how that would be our dealership's fault, so I contacted our rep. He appealed it and got the debit reversed, 3 months later. Good luck with this one. Since then,...
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/20/2010
... & power management, schematic & routing diagrams, and then choose the correct section (this one would be harness routing views). Then the tech needs to choose WHICH harness and voila! Twenty steps later......hahahaha....
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/15/2010
Did you reference the bulletin in your submission? If so he should have paid it since it's a GM Bulletin telling you to do this. I think the one I've seen I submitted it under the Z6998 for PDI adds with OLH and had to H-route. Our rep. paid it right...
Re: Invalid Technician GMIN - 09/15/2010
... merge them to reflect the same number associated with their Government issue # (Social Security). What a pain that was, but... now it is all fixed....
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/15/2010
[quote] Mark: Did you reference the bulletin in your submission? If so he should have paid it since it's a GM Bulletin telling you to do this. I think the one I've seen I submitted it under the Z6998 for PDI adds with OLH and had to H-route. Our...
Re: Engine cores - 03/19/2013
... in the Freight & Postage net item field. Select "Core" from the Additional Information drop down menu. If it was previously necessary to route the transaction for GM Authorization, enter comments supporting the addition of the core credit to the transaction. Kristen...
Any new idea's - 04/19/2013
What creative accounting measures can be taken to balance out the labor losses on CPO Maint claims ? What are other Service Agents doing ? CPO pays $ 30 for Standard LOF , $ 35 for Dexos and $ 60 for Synth and Diesel. There is always a labor loss...
Re: ADP Drive vs. Reynolds and Reynolds - 07/02/2013
... submit claims interactively prior to RO close. R+R has an easy set up where you can see exactly what the customer paid, what warranty paid and what internal paid. It is all on one screen in a very logical, simple and orderly service process. I highly...
Re: Little Tiggers - 09/13/2013
... Advisor (female) pulled it out with our whole (male) shop looking on (none of them volunteered to do it!) It bit and scratched her as it was scared to death. Our owner took the cat to his Vet and then to His own Animal Refuge located in Freeport Florida ...
NEW! Restricted Labour Operations - 01/14/2014
... transmitter replace **6410070 - key with integrated transmitter replace **6430320 - remote control door lock transmitter replace Comments included with the transaction must explain the defect involved....
Re: OLH punchtime vs. actual punchtime - 01/16/2014
... time punches must appear on the Job Card, both IN and OUT, and then signed off by the SM again. If you are referring to the 9.1 punch time as the "Actual" time recorded electronically by the computer, then it should be OK. The Tech should get paid 8.4...
Re: Canada 2 year Scheduled LOF Maintenance - 01/24/2014
Doug Starr helped me with this labor operation 0600743 it paid $50.00 which is a GMC Sierra but it paid for a 2014 Canadian 2yr plan.Also he thinks 0600683 will work for a 2013 Canadian 2 yr plan. Relate info G_0000169465. The lop 0600753 must be for ...
Transportation Damage - Wheels - 03/12/2014
The jlwarranty Transportation Damage Code Reference Card is available within the Resources tab under Warranty Help Cards. The card can be downloaded and printed at the dealership to assist those checking in new vehicles. Kristen/jlwarranty
Re: Recall 13426 - 03/19/2014
... to the previous repair) to ensure that all procedures (and correct parts installed) to follow what GM wanted done with the car. We claimed all parts and labor....
Re: May - Share Your Tip - 06/06/2014
Thank you for all of the May "Share Your Tip" responses! Congratulations to the winner of the May random drawing: nmykins Don't forget to share your thoughts on this month's "Share Your Tip" thread and be entered to win $100!
Retention of Parts Replaced in Connection with Recall and Field Action Repairs - 08/05/2014
... parts replaced in vehicles as a result of any recall or field action repair as referenced on the document attached to the message titled 'Attachment A'. Using standard warranty and recall-related storage procedures, all dealers should tag and securely...
2014 Warranty Administration Program Survey - 08/07/2014
Because we know that this has become a very busy time for most of you, we are keeping the survey open until the end of this month (8/2014). Please take a few moments out of your busy day to complete the survey, by doing so you have the opportunity to...
Re: closest to labor ops - 08/08/2014
... then I would use the main shaft op code and... submit for 14.0 hrs OLH? That seems extreme. What if he doesnt have 14.0 hrs clocked? I might be getting ahead of myself and still have a lot to learn, all feedback is appreciated!...
Re: Ignition Recall Towing - 07/16/2014
... SPECIFICALLY FOR THIS: 1-855-381-5826 IF THEY USE ANOTHER TOWING SERVICE DBC TOLD ME THAT THEY WOULD NOT COVER A TOW. CUSTOMER ARE TOWED AT NO CHARGE PER GM MESSAGE G_0000187705 FROM 03/17/2014...
Re: April - Share Your Tip! - 05/09/2014
Thank you for all of the April "Share Your Tip" responses! Congratulations to the winner of the April random drawing: conny Don't forget to share your thoughts on this month's "Share Your Tip" thread and be entered to win $100!
Re: CURIOUS ABOUT PAY - 07/18/2012
... HELP FEELING THAT I AM BEING TAKEN ADVANTAGE OF EITHER. MY MANAGER TOLD ME TO TRY AND FIND OUT WHAT OTHERS MADE IN MICHIGAN... BUT (SURPRISE SURPRISE) THAT TENDS TO BE A SOMEWHAT TOUCHY SUBJECT AND I HAVEN'T REALLY BEEN GIVEN ANY ANSWERS. THE JL POLL...
Re: cpo maintenance rejecting - 06/28/2012
AnnaWarranty...could you please forward the document (newsletter month/year) that references CPO maintenance submission as ZSSP? I performed an inquiry at our end and found a reference to the program in the October 2011 newsletter and also in our Z Labour...
Re: cpo maintenance rejecting - 06/22/2012
What you are looking for is the resource guide for CBG/CPO. Go to DBC LIVE on main global connect screen, go to frequently asked question. Where can I find the CBG CPO, Cadillac and HPO Operations Guides which includes claiming information regarding...
... if she has to add the link access to my GMIN. Did the link just show up on everyone's page or did you have to add it? [/quote] I don't have that link either. It must need to be added by the system admin like you said....
Re: Miscellaneous electrical supplies labor op N6608 - 07/08/2010
What was the reject for? Did you try the net item exceeds limit auth code? If that doesn't do it you may need to call DBC they've helped me out with it before--may have had to H-route, can't remember.
Re: PAID CLAIM: NOW PENDING DEBIT ?????? - 06/25/2010
... the whole truck and can't possibly sign for each part individually. I really don't know how that would be our dealership's fault, so I contacted our rep. He appealed it and got the debit reversed, 3 months later. Good luck with this one. Since then,...
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/20/2010
... & power management, schematic & routing diagrams, and then choose the correct section (this one would be harness routing views). Then the tech needs to choose WHICH harness and voila! Twenty steps later......hahahaha....
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/15/2010
Did you reference the bulletin in your submission? If so he should have paid it since it's a GM Bulletin telling you to do this. I think the one I've seen I submitted it under the Z6998 for PDI adds with OLH and had to H-route. Our rep. paid it right...
Re: Invalid Technician GMIN - 09/15/2010
... merge them to reflect the same number associated with their Government issue # (Social Security). What a pain that was, but... now it is all fixed....
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/15/2010
[quote] Mark: Did you reference the bulletin in your submission? If so he should have paid it since it's a GM Bulletin telling you to do this. I think the one I've seen I submitted it under the Z6998 for PDI adds with OLH and had to H-route. Our...
Re: Engine cores - 03/19/2013
... in the Freight & Postage net item field. Select "Core" from the Additional Information drop down menu. If it was previously necessary to route the transaction for GM Authorization, enter comments supporting the addition of the core credit to the transaction. Kristen...
Any new idea's - 04/19/2013
What creative accounting measures can be taken to balance out the labor losses on CPO Maint claims ? What are other Service Agents doing ? CPO pays $ 30 for Standard LOF , $ 35 for Dexos and $ 60 for Synth and Diesel. There is always a labor loss...
Re: ADP Drive vs. Reynolds and Reynolds - 07/02/2013
... submit claims interactively prior to RO close. R+R has an easy set up where you can see exactly what the customer paid, what warranty paid and what internal paid. It is all on one screen in a very logical, simple and orderly service process. I highly...
Re: Little Tiggers - 09/13/2013
... Advisor (female) pulled it out with our whole (male) shop looking on (none of them volunteered to do it!) It bit and scratched her as it was scared to death. Our owner took the cat to his Vet and then to His own Animal Refuge located in Freeport Florida ...
NEW! Restricted Labour Operations - 01/14/2014
... transmitter replace **6410070 - key with integrated transmitter replace **6430320 - remote control door lock transmitter replace Comments included with the transaction must explain the defect involved....
Re: OLH punchtime vs. actual punchtime - 01/16/2014
... time punches must appear on the Job Card, both IN and OUT, and then signed off by the SM again. If you are referring to the 9.1 punch time as the "Actual" time recorded electronically by the computer, then it should be OK. The Tech should get paid 8.4...
Re: Canada 2 year Scheduled LOF Maintenance - 01/24/2014
Doug Starr helped me with this labor operation 0600743 it paid $50.00 which is a GMC Sierra but it paid for a 2014 Canadian 2yr plan.Also he thinks 0600683 will work for a 2013 Canadian 2 yr plan. Relate info G_0000169465. The lop 0600753 must be for ...
Transportation Damage - Wheels - 03/12/2014
The jlwarranty Transportation Damage Code Reference Card is available within the Resources tab under Warranty Help Cards. The card can be downloaded and printed at the dealership to assist those checking in new vehicles. Kristen/jlwarranty
Re: Recall 13426 - 03/19/2014
... to the previous repair) to ensure that all procedures (and correct parts installed) to follow what GM wanted done with the car. We claimed all parts and labor....
Re: May - Share Your Tip - 06/06/2014
Thank you for all of the May "Share Your Tip" responses! Congratulations to the winner of the May random drawing: nmykins Don't forget to share your thoughts on this month's "Share Your Tip" thread and be entered to win $100!
Retention of Parts Replaced in Connection with Recall and Field Action Repairs - 08/05/2014
... parts replaced in vehicles as a result of any recall or field action repair as referenced on the document attached to the message titled 'Attachment A'. Using standard warranty and recall-related storage procedures, all dealers should tag and securely...
2014 Warranty Administration Program Survey - 08/07/2014
Because we know that this has become a very busy time for most of you, we are keeping the survey open until the end of this month (8/2014). Please take a few moments out of your busy day to complete the survey, by doing so you have the opportunity to...
Re: closest to labor ops - 08/08/2014
... then I would use the main shaft op code and... submit for 14.0 hrs OLH? That seems extreme. What if he doesnt have 14.0 hrs clocked? I might be getting ahead of myself and still have a lot to learn, all feedback is appreciated!...
Re: Ignition Recall Towing - 07/16/2014
... SPECIFICALLY FOR THIS: 1-855-381-5826 IF THEY USE ANOTHER TOWING SERVICE DBC TOLD ME THAT THEY WOULD NOT COVER A TOW. CUSTOMER ARE TOWED AT NO CHARGE PER GM MESSAGE G_0000187705 FROM 03/17/2014...
Re: April - Share Your Tip! - 05/09/2014
Thank you for all of the April "Share Your Tip" responses! Congratulations to the winner of the April random drawing: conny Don't forget to share your thoughts on this month's "Share Your Tip" thread and be entered to win $100!
Re: CURIOUS ABOUT PAY - 07/18/2012
... HELP FEELING THAT I AM BEING TAKEN ADVANTAGE OF EITHER. MY MANAGER TOLD ME TO TRY AND FIND OUT WHAT OTHERS MADE IN MICHIGAN... BUT (SURPRISE SURPRISE) THAT TENDS TO BE A SOMEWHAT TOUCHY SUBJECT AND I HAVEN'T REALLY BEEN GIVEN ANY ANSWERS. THE JL POLL...
Re: cpo maintenance rejecting - 06/28/2012
AnnaWarranty...could you please forward the document (newsletter month/year) that references CPO maintenance submission as ZSSP? I performed an inquiry at our end and found a reference to the program in the October 2011 newsletter and also in our Z Labour...
Re: cpo maintenance rejecting - 06/22/2012
What you are looking for is the resource guide for CBG/CPO. Go to DBC LIVE on main global connect screen, go to frequently asked question. Where can I find the CBG CPO, Cadillac and HPO Operations Guides which includes claiming information regarding...
Re: Global Vehicle Damage Codes - 06/04/2012
I think they just re-issued the old document... If you look it shows a date of June 1st, but just underneath that header shows: DATE: OCTOBER 26, 2009
Re: Global Vehicle Damage Codes - 06/06/2012
[quote] MARKC: I think they just re-issued the old document... If you look it shows a date of June 1st, but just underneath that header shows: DATE: OCTOBER 26, 2009 [/quote] The notice was the old one, but the damage codes are NEW. The new ones...
Re: Special Coverage #11135 - 08/08/2012
... this I would open a misc line on the RO for that labor op (T5874) and part #. If that wasn't what you were asking, I apologize. [/quote] I did that but: It rejected for base labor exceeds the allowance for labor code T5874 [/quote] Have tried to...
Re: GMPP ROADSIDE TOWING - 01/23/2013
THANKS FOR YOR REPLY CONNY,GLB STILL DOESNT LIKE M2020 Error 825 : Labor code M2020 is not covered by service contract or special coverage. Error 078 : Net Item Towing is not allowed for labour code M2020. Error 243 : Reject 078 cannot be authorized...
Way back when....... - 08/22/2012
... Administration Information Guide "Working & Understanding the DSR Packet" from "2007" -- but I dont know where we retreived it or how to find out if there is a "updated version" ?? Can anyone lead me in a good direction ??...
Re: Revised Dealer Policy Empowerment Bulletin 11-00-89-005 - 10/15/2012
I'm not blonde either; but as my daughter is fond of saying, Blonde isn't a hair color, it's a way of life! Sometimes I don't like to admit it, but I live the life! LOL
Re: SCANNING RO'S/DEALER TRACK - 10/05/2012
[quote] bhoneycutt1: We are on Dealer Track/Arkona. We don't scan though. [/quote] bhoneycutt1 can you email me i have some questions about dealer track...or will you be at the warranty training..........my email is: skinnecom@palmchevrolet.com thank...
Re: Repeat Repair signature needed if on a different area of the vehicle? - 10/27/2012
As a matter of habit; I have the SM sign off on ANY change made to the original RO. That way they are aware of what you are doing, where any errors are and you as Warranty Admin are covering your own butt. The P&P tells us that SM approval is needed...
Re: Sheet metal repair - 05/24/2012
... thing doesn't get dinged up enroute. I found this in the archives G_0000106385 I think its' what your Service Manager was talking about. Hope it helps...
Re: WPC returns - 04/19/2012
... other copy as a "just in case" and to submit for the admin tim with the job card. [/quote] So your parts department handles all warranty part returns? Do they also maintain the warranty parts that you are required to keep for 15+ days? I do all of...
Re: WPC returns - 04/18/2012
When you click on Generate Shipping Label it will take you to another set of screens. The first one will be the actual request and will require a name typed in the one block. PRINT that form for at least two copies. One you must highlight the transaction...
Re: LTG IN GLOBAL - 04/18/2012
... drop-down fields & choosing year, make, model. If you do it that way, check VISS to be sure of what engine & transmission are in the vehicle. Feel free to ask questions anytime!...
Re: OP CODES LIST - 03/26/2012
I'll try the help cards. I'm looking to see which codes are still active. So, I don't have to enter so many codes in the report, every morning. Thanjks, For the help. EJ
Need help coding - 03/26/2012
... completed) replace yaw/lateral accelrometor sensor. If dtc resets, replace EBCM. Ok, did both. What opcode would you use? H2580 Yaw Sensor with OLH for EBCM, or H2503 EBCM with OLH for yaw, or separate them both? Appreciate any input on this on...
Re: What should I do? - 12/06/2011
... in front of you. If you have someone you could take it too, I would. Explain the issues and see what happens. Good luck. Let us know how it turns out. ...
USED CAR - BATTERY - 01/31/2012
I dont know why "batteries" are such an issue for me (but - they are) -- anyway ... I have a 2010 GMC Sierra which has come into out used car inventory on a buyback with 33,828 *** Written up as: Vehicle is "slow cranking" in which the battery failed...
Re: CURIOUS ABOUT PAY - 01/26/2012
... HELP FEELING THAT I AM BEING TAKEN ADVANTAGE OF EITHER. MY MANAGER TOLD ME TO TRY AND FIND OUT WHAT OTHERS MADE IN MICHIGAN... BUT (SURPRISE SURPRISE) THAT TENDS TO BE A SOMEWHAT TOUCHY SUBJECT AND I HAVEN'T REALLY BEEN GIVEN ANY ANSWERS. THE JL POLL...
Re: CURIOUS ABOUT PAY - 01/26/2012
... HELP FEELING THAT I AM BEING TAKEN ADVANTAGE OF EITHER. MY MANAGER TOLD ME TO TRY AND FIND OUT WHAT OTHERS MADE IN MICHIGAN... BUT (SURPRISE SURPRISE) THAT TENDS TO BE A SOMEWHAT TOUCHY SUBJECT AND I HAVEN'T REALLY BEEN GIVEN ANY ANSWERS. THE JL POLL...
Re: Courtesy deliveries - PDI - 02/07/2012
... the PDI hasn't been paid, then we perform the PDI and claim the Z7000 on it. Don't forget that you are entitled to apply for PDI fluid adds to every PDI you do. ...
Re: Warranty Part Retention - 01/25/2012
HEY THERE. I CAN'T TELL YOU HOW TO IDENTIFY RECYCLE OR HAZMAT MATERIALS AS GM SAYS THEY ALL GET PITCHED. BUT I CAN TELL YOU HOW I KEEP TRACK OF WHEN PARTS NEED TO BE SCRAPPED, IF YOU DO CREDIT MEMOS. OR HAVE ACCESS TO THEM. (IF YOU DON'T DO THE CREDIT...
Re: Dumb Question on GMPP courtesy cars - 03/15/2011
... an in-house LOANER fleet. We simply loan them out. Since all of ours are older than 2 yrs, we don't bill GM for them. Our customers are spoiled. ...
Re: Dumb Question on GMPP courtesy cars - 03/15/2011
... an in-house LOANER fleet. We simply loan them out. Since all of ours are older than 2 yrs, we don't bill GM for them. Our customers are spoiled. [/quote] We also have in house LOANERS and charge them out as shuttle service-2 way, so that we get...
Warranty after the customer paid! - 04/01/2011
... it should have been. How should I go back now and charge warranty so we can refund the customer? Don't we only have 60 days to submit? I want to be able to use the original job card number and date. Thanks!...
Re: GM Accessories added after vehicle delivery - 03/28/2011
... thru bisiness admin. tab on Global Connect. WOW...took awhile to find that answer!!! [/quote] How does that work?? We don't do much Business Choice and when we do it's always a hassle as to where the labor gets billed. Thanks!...
Re: GMPP Radio And Cluster Tax? - 05/19/2011
... ROUTE IT TOO HIM FOR APPROVAL, WITH A BREAK DOWN OF THE TOTAL CLAIM. NOT SURE IF THIS WILL HELP YOU AT ALL, BUT THATS HOW MY REP. HAS INSTRUCTED ME TO SUBMIT THESE....
I think they just re-issued the old document... If you look it shows a date of June 1st, but just underneath that header shows: DATE: OCTOBER 26, 2009
Re: Global Vehicle Damage Codes - 06/06/2012
[quote] MARKC: I think they just re-issued the old document... If you look it shows a date of June 1st, but just underneath that header shows: DATE: OCTOBER 26, 2009 [/quote] The notice was the old one, but the damage codes are NEW. The new ones...
Re: Special Coverage #11135 - 08/08/2012
... this I would open a misc line on the RO for that labor op (T5874) and part #. If that wasn't what you were asking, I apologize. [/quote] I did that but: It rejected for base labor exceeds the allowance for labor code T5874 [/quote] Have tried to...
Re: GMPP ROADSIDE TOWING - 01/23/2013
THANKS FOR YOR REPLY CONNY,GLB STILL DOESNT LIKE M2020 Error 825 : Labor code M2020 is not covered by service contract or special coverage. Error 078 : Net Item Towing is not allowed for labour code M2020. Error 243 : Reject 078 cannot be authorized...
Way back when....... - 08/22/2012
... Administration Information Guide "Working & Understanding the DSR Packet" from "2007" -- but I dont know where we retreived it or how to find out if there is a "updated version" ?? Can anyone lead me in a good direction ??...
Re: Revised Dealer Policy Empowerment Bulletin 11-00-89-005 - 10/15/2012
I'm not blonde either; but as my daughter is fond of saying, Blonde isn't a hair color, it's a way of life! Sometimes I don't like to admit it, but I live the life! LOL
Re: SCANNING RO'S/DEALER TRACK - 10/05/2012
[quote] bhoneycutt1: We are on Dealer Track/Arkona. We don't scan though. [/quote] bhoneycutt1 can you email me i have some questions about dealer track...or will you be at the warranty training..........my email is: skinnecom@palmchevrolet.com thank...
Re: Repeat Repair signature needed if on a different area of the vehicle? - 10/27/2012
As a matter of habit; I have the SM sign off on ANY change made to the original RO. That way they are aware of what you are doing, where any errors are and you as Warranty Admin are covering your own butt. The P&P tells us that SM approval is needed...
Re: Sheet metal repair - 05/24/2012
... thing doesn't get dinged up enroute. I found this in the archives G_0000106385 I think its' what your Service Manager was talking about. Hope it helps...
Re: WPC returns - 04/19/2012
... other copy as a "just in case" and to submit for the admin tim with the job card. [/quote] So your parts department handles all warranty part returns? Do they also maintain the warranty parts that you are required to keep for 15+ days? I do all of...
Re: WPC returns - 04/18/2012
When you click on Generate Shipping Label it will take you to another set of screens. The first one will be the actual request and will require a name typed in the one block. PRINT that form for at least two copies. One you must highlight the transaction...
Re: LTG IN GLOBAL - 04/18/2012
... drop-down fields & choosing year, make, model. If you do it that way, check VISS to be sure of what engine & transmission are in the vehicle. Feel free to ask questions anytime!...
Re: OP CODES LIST - 03/26/2012
I'll try the help cards. I'm looking to see which codes are still active. So, I don't have to enter so many codes in the report, every morning. Thanjks, For the help. EJ
Need help coding - 03/26/2012
... completed) replace yaw/lateral accelrometor sensor. If dtc resets, replace EBCM. Ok, did both. What opcode would you use? H2580 Yaw Sensor with OLH for EBCM, or H2503 EBCM with OLH for yaw, or separate them both? Appreciate any input on this on...
Re: What should I do? - 12/06/2011
... in front of you. If you have someone you could take it too, I would. Explain the issues and see what happens. Good luck. Let us know how it turns out. ...
USED CAR - BATTERY - 01/31/2012
I dont know why "batteries" are such an issue for me (but - they are) -- anyway ... I have a 2010 GMC Sierra which has come into out used car inventory on a buyback with 33,828 *** Written up as: Vehicle is "slow cranking" in which the battery failed...
Re: CURIOUS ABOUT PAY - 01/26/2012
... HELP FEELING THAT I AM BEING TAKEN ADVANTAGE OF EITHER. MY MANAGER TOLD ME TO TRY AND FIND OUT WHAT OTHERS MADE IN MICHIGAN... BUT (SURPRISE SURPRISE) THAT TENDS TO BE A SOMEWHAT TOUCHY SUBJECT AND I HAVEN'T REALLY BEEN GIVEN ANY ANSWERS. THE JL POLL...
Re: CURIOUS ABOUT PAY - 01/26/2012
... HELP FEELING THAT I AM BEING TAKEN ADVANTAGE OF EITHER. MY MANAGER TOLD ME TO TRY AND FIND OUT WHAT OTHERS MADE IN MICHIGAN... BUT (SURPRISE SURPRISE) THAT TENDS TO BE A SOMEWHAT TOUCHY SUBJECT AND I HAVEN'T REALLY BEEN GIVEN ANY ANSWERS. THE JL POLL...
Re: Courtesy deliveries - PDI - 02/07/2012
... the PDI hasn't been paid, then we perform the PDI and claim the Z7000 on it. Don't forget that you are entitled to apply for PDI fluid adds to every PDI you do. ...
Re: Warranty Part Retention - 01/25/2012
HEY THERE. I CAN'T TELL YOU HOW TO IDENTIFY RECYCLE OR HAZMAT MATERIALS AS GM SAYS THEY ALL GET PITCHED. BUT I CAN TELL YOU HOW I KEEP TRACK OF WHEN PARTS NEED TO BE SCRAPPED, IF YOU DO CREDIT MEMOS. OR HAVE ACCESS TO THEM. (IF YOU DON'T DO THE CREDIT...
Re: Dumb Question on GMPP courtesy cars - 03/15/2011
... an in-house LOANER fleet. We simply loan them out. Since all of ours are older than 2 yrs, we don't bill GM for them. Our customers are spoiled. ...
Re: Dumb Question on GMPP courtesy cars - 03/15/2011
... an in-house LOANER fleet. We simply loan them out. Since all of ours are older than 2 yrs, we don't bill GM for them. Our customers are spoiled. [/quote] We also have in house LOANERS and charge them out as shuttle service-2 way, so that we get...
Warranty after the customer paid! - 04/01/2011
... it should have been. How should I go back now and charge warranty so we can refund the customer? Don't we only have 60 days to submit? I want to be able to use the original job card number and date. Thanks!...
Re: GM Accessories added after vehicle delivery - 03/28/2011
... thru bisiness admin. tab on Global Connect. WOW...took awhile to find that answer!!! [/quote] How does that work?? We don't do much Business Choice and when we do it's always a hassle as to where the labor gets billed. Thanks!...
Re: GMPP Radio And Cluster Tax? - 05/19/2011
... ROUTE IT TOO HIM FOR APPROVAL, WITH A BREAK DOWN OF THE TOTAL CLAIM. NOT SURE IF THIS WILL HELP YOU AT ALL, BUT THATS HOW MY REP. HAS INSTRUCTED ME TO SUBMIT THESE....
Tonneau cover opcode - 05/23/2011
... because the "I" labor op was never submit to GM? I don't know that for a fact, but wonder if that would affect it..... Any help would be appreciated on this M.O.N.D.A.Y....
Re: Generic codes? - 06/15/2011
Dealer Installed Accessories SI Doc ID 1715053... Bug Shield - R9260 (hood air deflector) Side Steps - R9310 (running board step) or R9311 (tubular assist step) Kristen/jlwarranty
Re: bulletin number - 06/15/2011
Documentation pertaining to maintenance items not covered by warranty may be found in the Service Policies and Procedures Manual Article 1.2.2.4. Excerpt from P&P: wiper inserts are covered up to the first maintenance inspection period outlined in the ...
AC Delco part numbers - 06/13/2011
... use part # 12346290 and it goes through warranty like any other normal part. My parts manager would like to supercede to 12377912 (an ac delco-gm part #). But he doesn't want to do it if it will cause an issue with warranty. Is anyone else using 12377912...
Re: labor operation - 05/10/2011
Double check with your tech, but I think it's the: Inside Air Temperature Sensor Replacement OPERATION NUMBER: D1212 LABOR TIME: 0.6 Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis. ADD:...
Re: Saturn parts-warranty - 04/11/2011
... I have a transmission claim and cannot figure out why GM is paying less for the parts than what we have. We were not a Saturn dealer originally. Thanks for any assistance! [/quote] We occasionally submit Saturn claims and I haven't seen any difference...
Re: EMRP 48/36 MG ENHANCED ?????? - 08/05/2011
[quote] LCoe0401: From what I can find, just doing a simple internet search, it has to do with Enterprise auto sales: "The Enterprise Mechanical Repair Program, known as eMRP, offers you extensive mechanical coverage. If a part breaks, even if it results...
Re: - 08/11/2011
... calculated with reference to dealers' already approved warranty parts and labor rates. So from what I'm seeing this works like the IPC special coverage after a certain time/mileage. I'd just figure the repair and split it down the middle and call...
Re: IGNITION LOCK CYLINDERS - 08/12/2011
... No argument. My favorite saying to the techs when they complain is "I didn't write the LTG. If you want it changed, go through the proper process and submit a request". That usually quiets them down a bit. ☺...
Re: 2011 Malibu paint issue - 07/22/2011
... should be used , even though they weren't replaced, with the paint time in OLT. They are what caused the scratches, therefore they are the failed labor operations. [/quote] I wondered about that opcode. Since it was all 4 doors, should I split it...
Re: Goodwill for radio - 07/22/2011
We have done that in the past also, but GM issued a bulletin and will not allow the ESC to do that any longer. Once it's ordered a Customer Pay they will no longer change it. At least ours won't :-) Bulletin: 05-00-89-045B: Dealers must notify ESCs...
Re: Parts Warranty when vehicle is still under warranty - 09/27/2011
... like I'm getting blamed for our high percentage of repeat repairs. [/quote] My suggestion to GM would be to stop making the cheapest parts that continue to fail. Then the repeat repairs would stop. I don't see how the repeat repairs are the dealerships...
Forum - 03/27/2017
Open a job card for the reimbursement documenting the support for the reimbursement in 3 C's - include the CAC Case Number. Utilize the labor operation provided by CAC, if provided, or select a closest to operation. Enter the reimbursement amount in the...
Forum - 04/12/2017
... electronic exchange component, the allowance went from a labor (0.2 hrs) allowance to a dollar amount ($20) - with the $20 submitted in the Net/Administrative Allowance field of the transaction. This allowance is in addition to the...
Forum - 03/23/2017
... the radiator. We close out the RO and open a new one when the customer comes back to get it done. Do we need added operation approvals on the new RO? Or, are we saying that we need added operation approvals on the new RO only if we added an...
Forum - 04/27/2017
... the repair order should get closed. That is a GM requirement and a State law in many states.If you want to avoid the repeat repair, don't submit anything on the first repair order and submit it all on the second repair order with a cross reference to...
Forum - 04/26/2017
... That is a GM requirement and a State law in many states.If you want to avoid the repeat repair, don't submit anything on the first repair order and submit it all on the second repair order with a cross reference to the prior repair order. That's the...
Forum - 05/04/2017
... Vehicle History (IVH) screen print must be attached to the job card. (Per Article 3.3, the documentation must be retained for a minimum of 24 months.)...
Forum - 04/24/2017
RE: 0590062: please refer to Global Document ID 4738838 : Labor Operation 0590062 DEF Top Off at PDI. As dlaw645 mentioned, in an excessive net situation, review the technician's comments supporting the quantity added during top off as well as the DEF...
What Would You Do - 08/17 - 07/25/2017
... local dealership with a concern of the temperature fluctuating when defrost was on. The customer would set the temperature at 70 degrees, but found that the system would blow either very cold air or extremely hot air. The technician did not find...
Forum - 07/14/2017
... out on Jan. 11, 2016. As of now I really don't think there's much to do about it except note your Closest Available Operation for Repair Performed in the text. I put it in both the Correction text and the General Comments text and my service...
Forum - 05/30/2017
Thanks for the What Would You Do responses! Job line 1: Management must authorize any changes regarding who is responsible for charges prior to repairs being completed. Job line 3: Add on lines must first be inspected and verified by management before...
Forum - 10/04/2017
Sounds like you are off in the right direction with this one! One line transaction with the engine as the causal component - the engine indicated as the causal part and the engine replacement labor operation. Utilize OLH for the labor to...
Giant Claim- Need help! - 10/03/2017
Ok here we go,So I've got a big claim for a vehicle that I'm not quite sure how to even submit at this point.Here's what we got, the vehicle is a 2012 Chevy Silverado, the customer brought it in because the truck kept stalling all the time. Our tech that...
Forum - 10/11/2017
... the article within the newsletter. Please let us know if we may provide further details! Thank you! Kristen...
... because the "I" labor op was never submit to GM? I don't know that for a fact, but wonder if that would affect it..... Any help would be appreciated on this M.O.N.D.A.Y....
Re: Generic codes? - 06/15/2011
Dealer Installed Accessories SI Doc ID 1715053... Bug Shield - R9260 (hood air deflector) Side Steps - R9310 (running board step) or R9311 (tubular assist step) Kristen/jlwarranty
Re: bulletin number - 06/15/2011
Documentation pertaining to maintenance items not covered by warranty may be found in the Service Policies and Procedures Manual Article 1.2.2.4. Excerpt from P&P: wiper inserts are covered up to the first maintenance inspection period outlined in the ...
AC Delco part numbers - 06/13/2011
... use part # 12346290 and it goes through warranty like any other normal part. My parts manager would like to supercede to 12377912 (an ac delco-gm part #). But he doesn't want to do it if it will cause an issue with warranty. Is anyone else using 12377912...
Re: labor operation - 05/10/2011
Double check with your tech, but I think it's the: Inside Air Temperature Sensor Replacement OPERATION NUMBER: D1212 LABOR TIME: 0.6 Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis. ADD:...
Re: Saturn parts-warranty - 04/11/2011
... I have a transmission claim and cannot figure out why GM is paying less for the parts than what we have. We were not a Saturn dealer originally. Thanks for any assistance! [/quote] We occasionally submit Saturn claims and I haven't seen any difference...
Re: EMRP 48/36 MG ENHANCED ?????? - 08/05/2011
[quote] LCoe0401: From what I can find, just doing a simple internet search, it has to do with Enterprise auto sales: "The Enterprise Mechanical Repair Program, known as eMRP, offers you extensive mechanical coverage. If a part breaks, even if it results...
Re: - 08/11/2011
... calculated with reference to dealers' already approved warranty parts and labor rates. So from what I'm seeing this works like the IPC special coverage after a certain time/mileage. I'd just figure the repair and split it down the middle and call...
Re: IGNITION LOCK CYLINDERS - 08/12/2011
... No argument. My favorite saying to the techs when they complain is "I didn't write the LTG. If you want it changed, go through the proper process and submit a request". That usually quiets them down a bit. ☺...
Re: 2011 Malibu paint issue - 07/22/2011
... should be used , even though they weren't replaced, with the paint time in OLT. They are what caused the scratches, therefore they are the failed labor operations. [/quote] I wondered about that opcode. Since it was all 4 doors, should I split it...
Re: Goodwill for radio - 07/22/2011
We have done that in the past also, but GM issued a bulletin and will not allow the ESC to do that any longer. Once it's ordered a Customer Pay they will no longer change it. At least ours won't :-) Bulletin: 05-00-89-045B: Dealers must notify ESCs...
Re: Parts Warranty when vehicle is still under warranty - 09/27/2011
... like I'm getting blamed for our high percentage of repeat repairs. [/quote] My suggestion to GM would be to stop making the cheapest parts that continue to fail. Then the repeat repairs would stop. I don't see how the repeat repairs are the dealerships...
Forum - 03/27/2017
Open a job card for the reimbursement documenting the support for the reimbursement in 3 C's - include the CAC Case Number. Utilize the labor operation provided by CAC, if provided, or select a closest to operation. Enter the reimbursement amount in the...
Forum - 04/12/2017
... electronic exchange component, the allowance went from a labor (0.2 hrs) allowance to a dollar amount ($20) - with the $20 submitted in the Net/Administrative Allowance field of the transaction. This allowance is in addition to the...
Forum - 03/23/2017
... the radiator. We close out the RO and open a new one when the customer comes back to get it done. Do we need added operation approvals on the new RO? Or, are we saying that we need added operation approvals on the new RO only if we added an...
Forum - 04/27/2017
... the repair order should get closed. That is a GM requirement and a State law in many states.If you want to avoid the repeat repair, don't submit anything on the first repair order and submit it all on the second repair order with a cross reference to...
Forum - 04/26/2017
... That is a GM requirement and a State law in many states.If you want to avoid the repeat repair, don't submit anything on the first repair order and submit it all on the second repair order with a cross reference to the prior repair order. That's the...
Forum - 05/04/2017
... Vehicle History (IVH) screen print must be attached to the job card. (Per Article 3.3, the documentation must be retained for a minimum of 24 months.)...
Forum - 04/24/2017
RE: 0590062: please refer to Global Document ID 4738838 : Labor Operation 0590062 DEF Top Off at PDI. As dlaw645 mentioned, in an excessive net situation, review the technician's comments supporting the quantity added during top off as well as the DEF...
What Would You Do - 08/17 - 07/25/2017
... local dealership with a concern of the temperature fluctuating when defrost was on. The customer would set the temperature at 70 degrees, but found that the system would blow either very cold air or extremely hot air. The technician did not find...
Forum - 07/14/2017
... out on Jan. 11, 2016. As of now I really don't think there's much to do about it except note your Closest Available Operation for Repair Performed in the text. I put it in both the Correction text and the General Comments text and my service...
Forum - 05/30/2017
Thanks for the What Would You Do responses! Job line 1: Management must authorize any changes regarding who is responsible for charges prior to repairs being completed. Job line 3: Add on lines must first be inspected and verified by management before...
Forum - 10/04/2017
Sounds like you are off in the right direction with this one! One line transaction with the engine as the causal component - the engine indicated as the causal part and the engine replacement labor operation. Utilize OLH for the labor to...
Giant Claim- Need help! - 10/03/2017
Ok here we go,So I've got a big claim for a vehicle that I'm not quite sure how to even submit at this point.Here's what we got, the vehicle is a 2012 Chevy Silverado, the customer brought it in because the truck kept stalling all the time. Our tech that...
Forum - 10/11/2017
... the article within the newsletter. Please let us know if we may provide further details! Thank you! Kristen...
Suggested change to how GMGlobal rejects claims...just putting it out there:) - 08/31/2017
When submitting a claim, it would be nice if the claims would reject for things that we can change prior to them going to GM Authorization. For example, I submitted a claim that had an electronic exchange component on it. The claim also had...
What Would You Do - 10/17 - 09/27/2017
The owner of a 2017 Chevrolet Silverado visited their local dealership with a headliner deformity concern. The technician lowered the back half of the headliner and noticed signs of water damage. To accurately identify the area of the leak the technician...
Forum - 11/21/2017
... or not a component or labor operation is within the chart, enter CTRL and the letter F on your keyboard to do a search within the document. With the fuel injector, labor operation 4022330 has Coverage Code E (Emissions) and is not contained within...
Forum - 12/05/2017
The recall documentation contains specific instruction for return of the inflators: including packaging and closure instruction, shipping instruction (box labeling, preparing the pallet of 200 boxes (or instruction if 200 boxes are not accumulated...
What Would You Do - 12/17 - 11/21/2017
A warranty administrator recently submitted a transaction for the replacement of four wheels on a 2015 Chevrolet Silverado with 21K miles due to pitting and peeling. Due to the condition, the dealership offered to replace the wheels under warranty for...
Forum - 10/24/2017
... a pound sign (#) will be displayed next to the Customer/Dealer Participation Amount. There is no dollar range presented, just a participation amount or percentage. The dealer is not required to run the PET when a part was ordered while the customer's...
Recall 17419 and 17337 programming and claim submission problems - 11/07/2017
... the LOP for the 2018 Silverado and then contact the DBC to manually close Recall 17419. This would mean a loss of .5 labor hours per vehicle, and I'm not sure it would satisfy Federal requirements to prove we programmed both modules. PLEASE HELP,...
Forum - 10/26/2017
... the customer to complete the reimbursement form and present it to the dealer with all required documents (or mail to the Reimbursement Department at GM). A copy of the Reimbursement Form is also available in the Service Forms application in Global. Reference...
What Would You Do - 02/18 - 01/22/2018
A 2015 Chevrolet Silverado was brought into the dealership for a check engine light. The owner was also unable to get the vehicle out of second gear. The technician verified the condition and found DTCs P0741 and P0796. Diagnostics were performed and...
Forum - 12/06/2017
... shouldn't be something that can be interpreted wrong, it should be very clear how they want it and what they need. "I", and actually my Manager and Owner, all read that as the Date and Time are what must be documented... 2nd question...Is there...
Forum - 02/21/2018
... time of 1.2 hours, and the ensuing argument begins. I'm new at excercises like this, but that is what I would do....
Forum - 02/21/2018
... TIME NEEDED HERE on the repair, they immediately punch out, and then punch right back in to start what could turn into OLH punches. Whether that punch begins the OLH or not depends how the job goes from there. But if there is to be an OLH request,...
New GM Warranty Aid in Service Information - 02/19/2018
... out the new warranty aid! It is going to be a really huge help! Edit: Does anyone know why the job aid is not available for all years/models? I have had a few that don't offer it. Maybe they are still working on...
Forum - 02/09/2018
... also supersedes GM’s previous policy of restricting customer reimbursement to the amount GM would have paid an authorized GM Service Agent to perform the repair." She went back and forth with me a few times because we accidentally missed an oil...
Forum - 02/08/2018
... was one complaint from the customer though which resulted in 2 separate operations. I am going to double check on this with him but want to find out for sure how this works....
Forum - 02/08/2017
... of oil for recall 17019. At this point there has not been a clarification for an updated dollar amount for the oil charged out in net item. While the specific oil part number must be used when performing the repair - the expense for the oil is claimed...
Forum - 02/02/2017
... this conversation, it is copied out of a Special Coverage Bulletin. It vaguely explains what the Courtesy Trans program is for, not what it covers...which is confusing in itself by merely being in the Special Coverage bulletin because...
Forum - 01/19/2017
... me a hourly rate $10 and I asked him for a percentage of the warranty for each month. He said he would look at it and get back with me. Been 6 months! Our service manager only cares about making money so my warranty job is very difficult! Then I also...
Forum - 01/03/2017
Thanks everyone for the feedback on the Recalls & Supporting Documentation article from the January 2017 edition of the Warranty News. it is a best practice to attach a copy of the WCC to the job card to ensure code accuracy as well as to...
Forum - 10/19/2016
cnkraemer: I have not had success finding a document that addresses the issue of a non-covered part failure causing the failure of a warranty covered component. Is there a specific scenario?
Forum - 10/24/2016
... come up with is the Consequential Damage section within Global Message GCUS-9-1890...maybe this is what you were searching for? ...
Forum - 12/02/2016
... were added to the job card, only a change from customer pay to warranty. Thanks heckandarn for your response!...
Forum - 12/28/2016
It was OK - the process honestly is dragged out because they don't take phone calls or talk to you on the phone, and won't respond to you unless you have a case number. I think it's easier to iron out problems talking to someone on the phone vs....
Forum - 10/05/2016
... her that because it was an after market key it could not be done. She finally understood what I was telling her and she instructed me to use 9100883 (for the key replacement). She never gave me a direct answer if it was covered or not...but she...
Re: DEALERTRACK - 06/21/2016
... pay lines. (GMPP pays list) having the lines booked as customer pay it will generate tax. "90" your screen. Do an "M", dollar amount, RO# (as your debit control number) and account is 26300. The repair order will close to your 26300 account. So you...
When submitting a claim, it would be nice if the claims would reject for things that we can change prior to them going to GM Authorization. For example, I submitted a claim that had an electronic exchange component on it. The claim also had...
What Would You Do - 10/17 - 09/27/2017
The owner of a 2017 Chevrolet Silverado visited their local dealership with a headliner deformity concern. The technician lowered the back half of the headliner and noticed signs of water damage. To accurately identify the area of the leak the technician...
Forum - 11/21/2017
... or not a component or labor operation is within the chart, enter CTRL and the letter F on your keyboard to do a search within the document. With the fuel injector, labor operation 4022330 has Coverage Code E (Emissions) and is not contained within...
Forum - 12/05/2017
The recall documentation contains specific instruction for return of the inflators: including packaging and closure instruction, shipping instruction (box labeling, preparing the pallet of 200 boxes (or instruction if 200 boxes are not accumulated...
What Would You Do - 12/17 - 11/21/2017
A warranty administrator recently submitted a transaction for the replacement of four wheels on a 2015 Chevrolet Silverado with 21K miles due to pitting and peeling. Due to the condition, the dealership offered to replace the wheels under warranty for...
Forum - 10/24/2017
... a pound sign (#) will be displayed next to the Customer/Dealer Participation Amount. There is no dollar range presented, just a participation amount or percentage. The dealer is not required to run the PET when a part was ordered while the customer's...
Recall 17419 and 17337 programming and claim submission problems - 11/07/2017
... the LOP for the 2018 Silverado and then contact the DBC to manually close Recall 17419. This would mean a loss of .5 labor hours per vehicle, and I'm not sure it would satisfy Federal requirements to prove we programmed both modules. PLEASE HELP,...
Forum - 10/26/2017
... the customer to complete the reimbursement form and present it to the dealer with all required documents (or mail to the Reimbursement Department at GM). A copy of the Reimbursement Form is also available in the Service Forms application in Global. Reference...
What Would You Do - 02/18 - 01/22/2018
A 2015 Chevrolet Silverado was brought into the dealership for a check engine light. The owner was also unable to get the vehicle out of second gear. The technician verified the condition and found DTCs P0741 and P0796. Diagnostics were performed and...
Forum - 12/06/2017
... shouldn't be something that can be interpreted wrong, it should be very clear how they want it and what they need. "I", and actually my Manager and Owner, all read that as the Date and Time are what must be documented... 2nd question...Is there...
Forum - 02/21/2018
... time of 1.2 hours, and the ensuing argument begins. I'm new at excercises like this, but that is what I would do....
Forum - 02/21/2018
... TIME NEEDED HERE on the repair, they immediately punch out, and then punch right back in to start what could turn into OLH punches. Whether that punch begins the OLH or not depends how the job goes from there. But if there is to be an OLH request,...
New GM Warranty Aid in Service Information - 02/19/2018
... out the new warranty aid! It is going to be a really huge help! Edit: Does anyone know why the job aid is not available for all years/models? I have had a few that don't offer it. Maybe they are still working on...
Forum - 02/09/2018
... also supersedes GM’s previous policy of restricting customer reimbursement to the amount GM would have paid an authorized GM Service Agent to perform the repair." She went back and forth with me a few times because we accidentally missed an oil...
Forum - 02/08/2018
... was one complaint from the customer though which resulted in 2 separate operations. I am going to double check on this with him but want to find out for sure how this works....
Forum - 02/08/2017
... of oil for recall 17019. At this point there has not been a clarification for an updated dollar amount for the oil charged out in net item. While the specific oil part number must be used when performing the repair - the expense for the oil is claimed...
Forum - 02/02/2017
... this conversation, it is copied out of a Special Coverage Bulletin. It vaguely explains what the Courtesy Trans program is for, not what it covers...which is confusing in itself by merely being in the Special Coverage bulletin because...
Forum - 01/19/2017
... me a hourly rate $10 and I asked him for a percentage of the warranty for each month. He said he would look at it and get back with me. Been 6 months! Our service manager only cares about making money so my warranty job is very difficult! Then I also...
Forum - 01/03/2017
Thanks everyone for the feedback on the Recalls & Supporting Documentation article from the January 2017 edition of the Warranty News. it is a best practice to attach a copy of the WCC to the job card to ensure code accuracy as well as to...
Forum - 10/19/2016
cnkraemer: I have not had success finding a document that addresses the issue of a non-covered part failure causing the failure of a warranty covered component. Is there a specific scenario?
Forum - 10/24/2016
... come up with is the Consequential Damage section within Global Message GCUS-9-1890...maybe this is what you were searching for? ...
Forum - 12/02/2016
... were added to the job card, only a change from customer pay to warranty. Thanks heckandarn for your response!...
Forum - 12/28/2016
It was OK - the process honestly is dragged out because they don't take phone calls or talk to you on the phone, and won't respond to you unless you have a case number. I think it's easier to iron out problems talking to someone on the phone vs....
Forum - 10/05/2016
... her that because it was an after market key it could not be done. She finally understood what I was telling her and she instructed me to use 9100883 (for the key replacement). She never gave me a direct answer if it was covered or not...but she...
Re: DEALERTRACK - 06/21/2016
... pay lines. (GMPP pays list) having the lines booked as customer pay it will generate tax. "90" your screen. Do an "M", dollar amount, RO# (as your debit control number) and account is 26300. The repair order will close to your 26300 account. So you...
RECALL 14491 AIRBAG PROPER RETURN ?? - 07/12/2016
... matches, it aslo states the proper shipping name and packaging group listed do not match ????? What is the packing group there talking about .......HELP PLEASE Jerrie ...
Re: HOW DO I CODE THIS? - 08/21/2015
... it does happen. The technician should be able to clarify. If this is a one line situation, you would claim the labor code for the part that caused the failure and need a P authorization for the additional parts. Any OLH would have to have flag time...
Re: Closest Available Labor Operation - 08/21/2015
dodgetex: Chrysler does have a pretty good way to identify a repair vs. replace repair, with 00 time : ) For a GM repair only procedure (that does not have a repair only labor op), select the closest to operation (which may be the replace op) & enter ...
Transportation Claim - 08/21/2015
... which I know can be authorized but then I don't want it to hit our repeat repair numbers. When you look under the labor op 0500010 is has an add time for "one or all remotes/keys" Not sure which way to go on this one. Has anyone else had this issue?...
Re: CAM-02 Report - 10/19/2015
... is available in the Service Forms application of GlobalConnect. From the Service page scroll down to the Applications area to select the Service Forms link. The link for the CAM-02 is listed in the General Information section of Service Forms. The Recall...
Re: Nobember Newsletter Quiz Question - 11/10/2015
cnkraemer: you are correct! Our apologies, there was a typo within the print version of the November newsletter. The answer to the question regarding documentation of the cause and correction on the job card is the technician (answer C). The online quiz...
Re: RENTAL REIMBURSEMENT - 10/02/2015
Was the customer's vehicle in the service department for a warrantable repair that would support a rental? If so, include the expense on the warranty transaction as a reimbursement with the appropriate supporting documentation or if the transaction...
DEALERTRACK - 09/16/2015
... I don't know warranty, none of us here do, can you walk me through where you are at and tell me what you need? OMG!!!!!! Right?!? Madness...Waiting on a phone call back but I know it has to be right in front of me. Thanks everyone!!!:) ...
RENTAL REIMBURSEMENT - 10/02/2015
... own rental and wants to be reimbursed. I denied the reimbursement under the assumption that we dont reimburse for rentals. Is this right? Or is it possible if we were out of DRAC Units? We usually send them to Enterprise in which we have an account...
OPEN RECALLS ON STOCK UNITS - 02/23/2016
... to be performed , if they reject then H route for approval ??? Does this sound correct and thank you for all your help ! Jeri ...
Re: GM 2016 PDI TIMES WARRANTY HELP CARDS - 01/21/2016
... of 1.8 hours for the 2016 Malibu Limited (VIN 1)(G-Car SWB)for RPO S0M. Please let me know if you have another document from GM that states otherwise. Thanks! Kristen / jlwarranty...
Re: GM 2016 PDI TIMES WARRANTY HELP CARDS - 01/13/2016
There is an error on the Malibu 2016 for VIN (Z) To Install Illuminated Door Sills (S0M) ADD TIME: 1.0 it is showing 1.8 as the time
Labor op for sill plate?! - 03/02/2016
I can not find a close labor op for a door sill plate (pn 22879922) on a 2016 Cadillac SRX 3gyfnee38gs573401 Any ideas? Joe
Android Auto update - 03/11/2016
Ok, so the bulletin is not very clear on how to submit for this update. Here's what I THINK it supposed to happen. During PDI, the tech's should do the update and we should submit for ADD TIME for 0.4 hours at our regular rate. If it's a customer's...
What Would You Do - 04/16 - 04/11/2016
The owner of a 2010 Chevrolet Silverado expressed concern with the paint peeling on the left side of the vehicle. The truck was purchased new and is well maintained by the original owner with low miles. While the vehicle is in warranty by miles, it is...
What Would You Do - 01/15 - 12/19/2014
... "add on repairs, line D and E, with a signature, time, and date and was noted next to line D." Would this single approval for the added lines be compliant to policy if the transaction were to be reviewed in an audit situation?...
Technician Accounting of Labor Time - 12/24/2014
Just a quick reminder! From P&P Article 3.2.9: All standard warranty and policy repair time must be documented on the technician's time ticket by job card....punching on/off physical job cards does not meet technician timekeeping requirements and is...
What Would You Do - 02/15 - 01/21/2015
... key. During the conversation the customer stated that he did not feel safe driving the vehicle and would therefore like the vehicle towed to the dealership for repair. The service manager documented the customer's concern and advised him that he would...
Re: Closest Too Labor Op claims - 03/03/2015
... transaction must be authorized for OLH and time documented. If the time submitted in OLH exceeds your empowerment, it must be routed for review. Kristen / jlwarranty...
Timeline process of repair orders - 01/29/2015
Hi, Just wanting to see how other dealers are doing in the timeline of closing ro's and submitting them? Just curious from the the time you get the ro how long does it take for you to close ro, to submit and get paid? Thank you
Re: SERVICE CONTRACTS CHEVPMUs1N18 - 07/28/2015
Thank you so much, this is the GM Extended Protection Plan (not Warrantech). They explained the customer must have been awarded this plan from General Motors. But it still makes me scratch my head that GM DBC doesn't know anything about these plans....oh...
Re: Certified Services beyond mileage limit - 08/11/2015
... inserts, and term limits are available in IVH & the Consultant Dashboard at time of write up, I would be hesitant to use Policy Decision in these situations. Depending on the circumstance, it may be more advantageous to offer the service to the customer...
PDI EXTRAS? - 07/22/2015
An Independent company has contacted our dealer to let them know they are doing warranty and soliciting to get our business (MY JOB!!) They mentioned to our owner that we were missing $6.51 on every PDI that we do. Is there some trick to file something...
Re: Closest Available Labor Operation - 07/13/2015
I would be curious to know what the broken fasteners are? What do they fasten to on the vehicle? If they are lamp fasteners then the fog lamp labor code is not necessarily what I would call a closest labor code, but would be the actual labor code. There...
Re: wpc part not sent back - 06/17/2015
... has paid. I don't imagine that it happens often, but it does happen. Any input, I'm sure, would be helpful to the rest of the community! Thanks, Kristen/jlwarranty ...
... matches, it aslo states the proper shipping name and packaging group listed do not match ????? What is the packing group there talking about .......HELP PLEASE Jerrie ...
Re: HOW DO I CODE THIS? - 08/21/2015
... it does happen. The technician should be able to clarify. If this is a one line situation, you would claim the labor code for the part that caused the failure and need a P authorization for the additional parts. Any OLH would have to have flag time...
Re: Closest Available Labor Operation - 08/21/2015
dodgetex: Chrysler does have a pretty good way to identify a repair vs. replace repair, with 00 time : ) For a GM repair only procedure (that does not have a repair only labor op), select the closest to operation (which may be the replace op) & enter ...
Transportation Claim - 08/21/2015
... which I know can be authorized but then I don't want it to hit our repeat repair numbers. When you look under the labor op 0500010 is has an add time for "one or all remotes/keys" Not sure which way to go on this one. Has anyone else had this issue?...
Re: CAM-02 Report - 10/19/2015
... is available in the Service Forms application of GlobalConnect. From the Service page scroll down to the Applications area to select the Service Forms link. The link for the CAM-02 is listed in the General Information section of Service Forms. The Recall...
Re: Nobember Newsletter Quiz Question - 11/10/2015
cnkraemer: you are correct! Our apologies, there was a typo within the print version of the November newsletter. The answer to the question regarding documentation of the cause and correction on the job card is the technician (answer C). The online quiz...
Re: RENTAL REIMBURSEMENT - 10/02/2015
Was the customer's vehicle in the service department for a warrantable repair that would support a rental? If so, include the expense on the warranty transaction as a reimbursement with the appropriate supporting documentation or if the transaction...
DEALERTRACK - 09/16/2015
... I don't know warranty, none of us here do, can you walk me through where you are at and tell me what you need? OMG!!!!!! Right?!? Madness...Waiting on a phone call back but I know it has to be right in front of me. Thanks everyone!!!:) ...
RENTAL REIMBURSEMENT - 10/02/2015
... own rental and wants to be reimbursed. I denied the reimbursement under the assumption that we dont reimburse for rentals. Is this right? Or is it possible if we were out of DRAC Units? We usually send them to Enterprise in which we have an account...
OPEN RECALLS ON STOCK UNITS - 02/23/2016
... to be performed , if they reject then H route for approval ??? Does this sound correct and thank you for all your help ! Jeri ...
Re: GM 2016 PDI TIMES WARRANTY HELP CARDS - 01/21/2016
... of 1.8 hours for the 2016 Malibu Limited (VIN 1)(G-Car SWB)for RPO S0M. Please let me know if you have another document from GM that states otherwise. Thanks! Kristen / jlwarranty...
Re: GM 2016 PDI TIMES WARRANTY HELP CARDS - 01/13/2016
There is an error on the Malibu 2016 for VIN (Z) To Install Illuminated Door Sills (S0M) ADD TIME: 1.0 it is showing 1.8 as the time
Labor op for sill plate?! - 03/02/2016
I can not find a close labor op for a door sill plate (pn 22879922) on a 2016 Cadillac SRX 3gyfnee38gs573401 Any ideas? Joe
Android Auto update - 03/11/2016
Ok, so the bulletin is not very clear on how to submit for this update. Here's what I THINK it supposed to happen. During PDI, the tech's should do the update and we should submit for ADD TIME for 0.4 hours at our regular rate. If it's a customer's...
What Would You Do - 04/16 - 04/11/2016
The owner of a 2010 Chevrolet Silverado expressed concern with the paint peeling on the left side of the vehicle. The truck was purchased new and is well maintained by the original owner with low miles. While the vehicle is in warranty by miles, it is...
What Would You Do - 01/15 - 12/19/2014
... "add on repairs, line D and E, with a signature, time, and date and was noted next to line D." Would this single approval for the added lines be compliant to policy if the transaction were to be reviewed in an audit situation?...
Technician Accounting of Labor Time - 12/24/2014
Just a quick reminder! From P&P Article 3.2.9: All standard warranty and policy repair time must be documented on the technician's time ticket by job card....punching on/off physical job cards does not meet technician timekeeping requirements and is...
What Would You Do - 02/15 - 01/21/2015
... key. During the conversation the customer stated that he did not feel safe driving the vehicle and would therefore like the vehicle towed to the dealership for repair. The service manager documented the customer's concern and advised him that he would...
Re: Closest Too Labor Op claims - 03/03/2015
... transaction must be authorized for OLH and time documented. If the time submitted in OLH exceeds your empowerment, it must be routed for review. Kristen / jlwarranty...
Timeline process of repair orders - 01/29/2015
Hi, Just wanting to see how other dealers are doing in the timeline of closing ro's and submitting them? Just curious from the the time you get the ro how long does it take for you to close ro, to submit and get paid? Thank you
Re: SERVICE CONTRACTS CHEVPMUs1N18 - 07/28/2015
Thank you so much, this is the GM Extended Protection Plan (not Warrantech). They explained the customer must have been awarded this plan from General Motors. But it still makes me scratch my head that GM DBC doesn't know anything about these plans....oh...
Re: Certified Services beyond mileage limit - 08/11/2015
... inserts, and term limits are available in IVH & the Consultant Dashboard at time of write up, I would be hesitant to use Policy Decision in these situations. Depending on the circumstance, it may be more advantageous to offer the service to the customer...
PDI EXTRAS? - 07/22/2015
An Independent company has contacted our dealer to let them know they are doing warranty and soliciting to get our business (MY JOB!!) They mentioned to our owner that we were missing $6.51 on every PDI that we do. Is there some trick to file something...
Re: Closest Available Labor Operation - 07/13/2015
I would be curious to know what the broken fasteners are? What do they fasten to on the vehicle? If they are lamp fasteners then the fog lamp labor code is not necessarily what I would call a closest labor code, but would be the actual labor code. There...
Re: wpc part not sent back - 06/17/2015
... has paid. I don't imagine that it happens often, but it does happen. Any input, I'm sure, would be helpful to the rest of the community! Thanks, Kristen/jlwarranty ...
Forum - 01/29/2020
... be performed during the time/mileage parameters outlined withing the special coverage, which does not require use of the PET. When opening a job card for a reimbursement, the current date and mileage should be documented. ...
Forum - 01/21/2020
... op requirements. I love going out into the shop, but not for chasing info that should have been documented before they turned it in!...
Forum - 01/17/2020
I get a monthy commission based off my net and labor totals. At the beginning of the month I download the monthly spreadsheet and total the appropriate columns. You can do a few things with that summary report.
Forum - 01/15/2020
... the Warranty Administration Resource Center): "When following service or recall bulletins, Setup does not need to be performed unless the bulletin calls for both Programming and Setup. When required, complete Programming and Setup. If a separate SPS...
Forum - 01/03/2020
... is in the fender and the fender needed a full color/clear coat paint repair, the labor operation would be 1441364 and base time, mix time, and material allowance, indicated by a two-digit code, would be claimed for that transaction. If the front door...
Forum - 01/07/2020
Hello annawarranty! I agree, the situation doesn't fit within the parameters for tampering. While I am not aware of a specific labor operation for lack of maintenance, the absence of claims submitted within the brand maintenance program and/or customer...
Forum - 03/24/2020
If I understand your situation, you have to call the ESC and have them re-issue you an invoice based on a policy decision that makes it warranty. Once they have the invoice you just change the claim to labor and your $45.00 admin for ESC handling. Be...
Forum - 04/06/2020
... rate and then the advisor just closes it to the proper labor type and it is all handled. When you do your daily credit memos you have to route the PDI dollars to 26103. (based on how we do it here)...
Forum - 02/04/2020
... Straight time is to be submitted in the Base Labor field of the transaction." In regards to your issue, specific repair circumstances may require review by the WSC, and as a result are individually addressed....
Forum - 10/03/2019
... implemented this code verification process is so that they can do proper reporting to NHTSA. If you "settle" for an operation you are not closing the recall correctly. Not only that, you are short changing your dealership. Be careful about "just getting...
Forum - 10/01/2019
Which opcode are you using? I know a lot of people are confused by the new way they are wording these. 9104603 means no programming is needed but it will generate a code on a different page. 9104604 means programming was completed. This should go through...
What Would You Do - 09/19 - 08/27/2019
... that the cover had been charged out on the job card. As an Associated Accessory a new part would have been sent to the dealer at no charge. At this point the warranty administrator discussed the issue with the parts manager. The parts manager assured...
Forum - 08/29/2019
Find the operation code for the failed component. Go to the Warranty resource center and download the new CPO guide. Or, look for "LABOR OPERATIONS THAT REQUIRE PRE-APPROVAL" Hit CTRL+F and type in the op code. If it comes up on the list it is restricted...
Forum - 09/18/2019
... for a certain time period. Not sure if it is 5 years or 7. I guess I should know. As I mentioned I don't think this is related to GM, I think it is a state requirement for business records related to warranty. Maybe someone could lend some more insight...
Forum - 09/18/2019
... Help with Handling Error Code 852 (version 2) Based on the Help with Handling Error Code 852 document: If the service procedure calls for Programming and Setup, the SPS WCC from the Programming event must be entered in the SPS WCC field of the transaction,...
Forum - 10/16/2019
... they not go to a GM shop to get a replacement part if they knew it was under warranty? Based on what you wrote, I don't see a way to get a reimbursement. Did this other shop reimburse the customer for a repair out of town on something they did?...
Forum - 10/10/2019
... operation information (including partial vs full and refinish color/clear vs color/clear coat). If you continue to have issues I may recommend contacting the DBC to discuss with the New Vehicle Damage Group....
Forum - 10/10/2019
... attention! After reviewing the article and the source documents, we agree - it is confusing! We would like to provide clarification through the following scenarios. *A repair is performed as instructed by a Special Coverage bulletin on a vehicle...
Forum - 07/09/2019
Hello cdelacruz! There are a couple resource documents within the Policies & Procedures Manual, including Article 5.3.5: Disclosure: Reacquired Vehicles and Article 1.1.8 GM Repurchased Vehicles. An additional resource in a buyback situation...
Forum - 06/27/2019
I would also be sure there was DMA involvement, but I would use "1443114 Body Side Outer Panel Finesse, Buff, Polish" and have the tech doing the work punch over and run time for additional buffing as required and H-route it as OLH with an explanation....
did you know? - 07/10/2019
did you know you should/can charge pag oil for ac claims? did you know you can claim $20 admin fee for paperwork only request? did you know regeneration can be claimed using labor op 4025942? did you know some procedure descriptions are described on doc...
Forum - 07/17/2019
... rejections: When more than one WCC is generated for a programming event, it is required to document all Warranty Claim Codes in the 'Correction' field on the job card. Dealers must also enter one of the codes in the 'SPS Warranty Claim Code' field of...
Forum - 08/12/2019
... state that there is an allowable add time for diagnosis. Additionally the "diagnosis" has to be what the add says such as "for electrical diagnosis" or "smoke testing". Other forms of diagnosis do not count such as a visual inspection or measurement....
Forum - 06/14/2019
Thanks for the responses! This claim scenario is one of those unique situations that doesn't specifically fit within a procedure for a "normal" recall transaction. Best practices: clearly identify the circumstances surrounding the...
Forum - 06/20/2019
I am curious as to something that says "no". Do you have a VIN?I'd like to see that. If you look at the IVH report and there is a claim at the bottom that shows payment for the PDI with a transaction number that begins with A then someone got paid for...
... be performed during the time/mileage parameters outlined withing the special coverage, which does not require use of the PET. When opening a job card for a reimbursement, the current date and mileage should be documented. ...
Forum - 01/21/2020
... op requirements. I love going out into the shop, but not for chasing info that should have been documented before they turned it in!...
Forum - 01/17/2020
I get a monthy commission based off my net and labor totals. At the beginning of the month I download the monthly spreadsheet and total the appropriate columns. You can do a few things with that summary report.
Forum - 01/15/2020
... the Warranty Administration Resource Center): "When following service or recall bulletins, Setup does not need to be performed unless the bulletin calls for both Programming and Setup. When required, complete Programming and Setup. If a separate SPS...
Forum - 01/03/2020
... is in the fender and the fender needed a full color/clear coat paint repair, the labor operation would be 1441364 and base time, mix time, and material allowance, indicated by a two-digit code, would be claimed for that transaction. If the front door...
Forum - 01/07/2020
Hello annawarranty! I agree, the situation doesn't fit within the parameters for tampering. While I am not aware of a specific labor operation for lack of maintenance, the absence of claims submitted within the brand maintenance program and/or customer...
Forum - 03/24/2020
If I understand your situation, you have to call the ESC and have them re-issue you an invoice based on a policy decision that makes it warranty. Once they have the invoice you just change the claim to labor and your $45.00 admin for ESC handling. Be...
Forum - 04/06/2020
... rate and then the advisor just closes it to the proper labor type and it is all handled. When you do your daily credit memos you have to route the PDI dollars to 26103. (based on how we do it here)...
Forum - 02/04/2020
... Straight time is to be submitted in the Base Labor field of the transaction." In regards to your issue, specific repair circumstances may require review by the WSC, and as a result are individually addressed....
Forum - 10/03/2019
... implemented this code verification process is so that they can do proper reporting to NHTSA. If you "settle" for an operation you are not closing the recall correctly. Not only that, you are short changing your dealership. Be careful about "just getting...
Forum - 10/01/2019
Which opcode are you using? I know a lot of people are confused by the new way they are wording these. 9104603 means no programming is needed but it will generate a code on a different page. 9104604 means programming was completed. This should go through...
What Would You Do - 09/19 - 08/27/2019
... that the cover had been charged out on the job card. As an Associated Accessory a new part would have been sent to the dealer at no charge. At this point the warranty administrator discussed the issue with the parts manager. The parts manager assured...
Forum - 08/29/2019
Find the operation code for the failed component. Go to the Warranty resource center and download the new CPO guide. Or, look for "LABOR OPERATIONS THAT REQUIRE PRE-APPROVAL" Hit CTRL+F and type in the op code. If it comes up on the list it is restricted...
Forum - 09/18/2019
... for a certain time period. Not sure if it is 5 years or 7. I guess I should know. As I mentioned I don't think this is related to GM, I think it is a state requirement for business records related to warranty. Maybe someone could lend some more insight...
Forum - 09/18/2019
... Help with Handling Error Code 852 (version 2) Based on the Help with Handling Error Code 852 document: If the service procedure calls for Programming and Setup, the SPS WCC from the Programming event must be entered in the SPS WCC field of the transaction,...
Forum - 10/16/2019
... they not go to a GM shop to get a replacement part if they knew it was under warranty? Based on what you wrote, I don't see a way to get a reimbursement. Did this other shop reimburse the customer for a repair out of town on something they did?...
Forum - 10/10/2019
... operation information (including partial vs full and refinish color/clear vs color/clear coat). If you continue to have issues I may recommend contacting the DBC to discuss with the New Vehicle Damage Group....
Forum - 10/10/2019
... attention! After reviewing the article and the source documents, we agree - it is confusing! We would like to provide clarification through the following scenarios. *A repair is performed as instructed by a Special Coverage bulletin on a vehicle...
Forum - 07/09/2019
Hello cdelacruz! There are a couple resource documents within the Policies & Procedures Manual, including Article 5.3.5: Disclosure: Reacquired Vehicles and Article 1.1.8 GM Repurchased Vehicles. An additional resource in a buyback situation...
Forum - 06/27/2019
I would also be sure there was DMA involvement, but I would use "1443114 Body Side Outer Panel Finesse, Buff, Polish" and have the tech doing the work punch over and run time for additional buffing as required and H-route it as OLH with an explanation....
did you know? - 07/10/2019
did you know you should/can charge pag oil for ac claims? did you know you can claim $20 admin fee for paperwork only request? did you know regeneration can be claimed using labor op 4025942? did you know some procedure descriptions are described on doc...
Forum - 07/17/2019
... rejections: When more than one WCC is generated for a programming event, it is required to document all Warranty Claim Codes in the 'Correction' field on the job card. Dealers must also enter one of the codes in the 'SPS Warranty Claim Code' field of...
Forum - 08/12/2019
... state that there is an allowable add time for diagnosis. Additionally the "diagnosis" has to be what the add says such as "for electrical diagnosis" or "smoke testing". Other forms of diagnosis do not count such as a visual inspection or measurement....
Forum - 06/14/2019
Thanks for the responses! This claim scenario is one of those unique situations that doesn't specifically fit within a procedure for a "normal" recall transaction. Best practices: clearly identify the circumstances surrounding the...
Forum - 06/20/2019
I am curious as to something that says "no". Do you have a VIN?I'd like to see that. If you look at the IVH report and there is a claim at the bottom that shows payment for the PDI with a transaction number that begins with A then someone got paid for...
Forum - 04/09/2019
Hi Candy! I would also handle this as a ZPTC transaction. Parts P&P Article 1.1.3 (Powertrain Warranty Form): Parts and labor warranty when the engine/auto-transmission/transfer case is sold over the counter and repaired by a GM Dealer...
Forum - 04/02/2019
... will only be reimbursed in strict accordance with the rules of the program. There isn't documentation supporting a reimbursement increase option within the program materials....
Forum - 04/23/2019
... over the counter but installed at a dealership or a indepenent facility subsequent failure would be ZPTI. Purchased over the counter but installed by an individual subsequent failure would be ZPTC. Is this correct? If installed by an individual...
Forum - 05/08/2019
... not listed, it provides helpful information on R1234yf. Refrigerant information is typically documented on the job card by the servicing technician....
Forum - 05/16/2019
This would be a good one for the DBC, and may require a system inquiry. There doesn't appear to be PDI-dealer installed (factory invoiced options) labor time associated with the RPO in the 2019 LTG. Although there is a GM aftermarket accessory install...
Forum - 03/22/2019
Thanks for the response 1MaryRuble! If the vehicle were still within B2B, the transaction would be submitted with a wiring labor operation, no OLH as it is not supported with time documentation, and authorization for excessive parts. Oh, a...
Forum - 03/26/2019
... refuse to work in Internet Explorer. I haven't had issues with any GM app in IE including the ones you named. ...
Forum - 03/13/2019
Hello, I am a Warranty Administrator for a Chevrolet/Buick Dealership in Bardstown, Ky. Would you be willing to share your file with me as well? My Manager just informed me that he needs me to make one to start the Labor rate increase process, and frankly,...
Forum - 02/28/2019
... hours. To Install Wireless Charging System (5ZI) Add Time: 1.5 Consider contacting or doing a live chat with DBC to initiate a system inquiry of the 2019 LTG for the missing LPO/labor time....
PARTS WARRANTY / PARTS EXPEDITE CHARGE ???? - 03/07/2019
... is correct or am i just totally wrong and DBC is wrong as well ??????? Please help if you can i would so appreciate it :) ...
Forum - 03/01/2018
... it was no longer covered by warranty at that mileage that you want to claim diagnosis? That is what it sounds like. Based on that assumption I would say no. Any customer should be educated at write up that there is a potential that the failure may not...
CADPP24/24P - 03/22/2018
... Factory Warranty. Aftermarket Extended Service Contract Found. So I figured this is one that I don't submit through GWM, but now I am lost on who to contact about this. I know that there is the Divisional Extended Protection Claims Manual but it is dated...
Forum - 03/20/2018
So does that only apply to labor operations that show ST in the labor time guide? I was operating under the impression that all closest labor operations were paid based on punch time? (which in my twisted brain means they are straight time) Pardon my...
Forum - 04/25/2018
Mine still doesn't show on my list, when I go to the app center and click it the box indicates that it is already on my list but again...no show. I am not switching to Chrome just because I am old and stubborn. If GM "supports" IE11 then it should wo...
Forum - 05/02/2018
In regards to what ghersley said. I was told that it is how we are to do it. Submit but change the parts cost. That being said it will create an accounting and parts nightmare in a sense. If the parts department charges it...
Forum - 05/01/2018
"Note: If the lift gate gas struts do not require replacement when the Accessory and Lift Gate Control Module is reprogrammed but one or both struts subsequently fails during the 90 day period after the reprogramming event, dealers are to replace both...
Forum - 05/01/2018
I actually just saved a copy of that and emailed it to everyone. My SM will probably love it but I doubt any of the advisors will play along. I will post if this actually helps us make any progress. Thank you!
Forum - 07/30/2018
... it shows that the CPO IS applicable. I’ve attached a copy of one example for you so you can see it. We were rejected on this example and had to “Repeat Repair” authorize it. (I'm sorry fellow Forum users, I tried attaching...
Forum - 08/04/2018
kturner, if I didn't clarify before, what I meant to say was that your PSA or PSC should be able to grant you access to the application. I would recommend taking the course that kristen noted. I took it. The application is very easy to use. I am not really...
Forum - 08/08/2018
... the PQC prior to replacing engine and transmission assemblies, are still required to retain documentation to support assembly replacement such as proper component diagnosis, Cost Comparison for Assembly Repair vs Replace, and validation that the vehicle...
Forum - 08/09/2018
Are you using blue screen or Ignite? On blue screen you can go to A for Authorization when submitting the claim and GM Wholesale Authorization Comments. Put Y (for Yes) add your authorization comments and that will GM Route your claim and put it...
Simplifying Clocking Information - 07/20/2018
Hi,I'm trying to simplify what GM requires as far as clocking. I've come up with the below information and was hoping to get some comments as far as acccuracy and what should be added or removed. Thanks. Clocking Tickets for GM · ...
Forum - 08/01/2018
... "WSA". It prints a vehicle report with information from IVH and it does the calculations to tell you if the vehicle is in or not, and if 2 have been done it says "expired" on the report. My advisors still miss it! We have an internal account to provide...
Forum - 05/17/2018
... and wheels and brakes and diff parts and actually flat track races it on weekends. She doesn't understand how her warranty got voided thru IVH and got all bent out of shape when she found out. She actually chewed out our GM service rep at the time....
Forum - 05/09/2018
... the claim, are you not in compliance with the recall seeing how it says "Fill Radiator Surge Tank" What I am doing and I confirmed with the Warranty support center that I can do this. When the RO is booked the part # is added into sublet only because...
Hi Candy! I would also handle this as a ZPTC transaction. Parts P&P Article 1.1.3 (Powertrain Warranty Form): Parts and labor warranty when the engine/auto-transmission/transfer case is sold over the counter and repaired by a GM Dealer...
Forum - 04/02/2019
... will only be reimbursed in strict accordance with the rules of the program. There isn't documentation supporting a reimbursement increase option within the program materials....
Forum - 04/23/2019
... over the counter but installed at a dealership or a indepenent facility subsequent failure would be ZPTI. Purchased over the counter but installed by an individual subsequent failure would be ZPTC. Is this correct? If installed by an individual...
Forum - 05/08/2019
... not listed, it provides helpful information on R1234yf. Refrigerant information is typically documented on the job card by the servicing technician....
Forum - 05/16/2019
This would be a good one for the DBC, and may require a system inquiry. There doesn't appear to be PDI-dealer installed (factory invoiced options) labor time associated with the RPO in the 2019 LTG. Although there is a GM aftermarket accessory install...
Forum - 03/22/2019
Thanks for the response 1MaryRuble! If the vehicle were still within B2B, the transaction would be submitted with a wiring labor operation, no OLH as it is not supported with time documentation, and authorization for excessive parts. Oh, a...
Forum - 03/26/2019
... refuse to work in Internet Explorer. I haven't had issues with any GM app in IE including the ones you named. ...
Forum - 03/13/2019
Hello, I am a Warranty Administrator for a Chevrolet/Buick Dealership in Bardstown, Ky. Would you be willing to share your file with me as well? My Manager just informed me that he needs me to make one to start the Labor rate increase process, and frankly,...
Forum - 02/28/2019
... hours. To Install Wireless Charging System (5ZI) Add Time: 1.5 Consider contacting or doing a live chat with DBC to initiate a system inquiry of the 2019 LTG for the missing LPO/labor time....
PARTS WARRANTY / PARTS EXPEDITE CHARGE ???? - 03/07/2019
... is correct or am i just totally wrong and DBC is wrong as well ??????? Please help if you can i would so appreciate it :) ...
Forum - 03/01/2018
... it was no longer covered by warranty at that mileage that you want to claim diagnosis? That is what it sounds like. Based on that assumption I would say no. Any customer should be educated at write up that there is a potential that the failure may not...
CADPP24/24P - 03/22/2018
... Factory Warranty. Aftermarket Extended Service Contract Found. So I figured this is one that I don't submit through GWM, but now I am lost on who to contact about this. I know that there is the Divisional Extended Protection Claims Manual but it is dated...
Forum - 03/20/2018
So does that only apply to labor operations that show ST in the labor time guide? I was operating under the impression that all closest labor operations were paid based on punch time? (which in my twisted brain means they are straight time) Pardon my...
Forum - 04/25/2018
Mine still doesn't show on my list, when I go to the app center and click it the box indicates that it is already on my list but again...no show. I am not switching to Chrome just because I am old and stubborn. If GM "supports" IE11 then it should wo...
Forum - 05/02/2018
In regards to what ghersley said. I was told that it is how we are to do it. Submit but change the parts cost. That being said it will create an accounting and parts nightmare in a sense. If the parts department charges it...
Forum - 05/01/2018
"Note: If the lift gate gas struts do not require replacement when the Accessory and Lift Gate Control Module is reprogrammed but one or both struts subsequently fails during the 90 day period after the reprogramming event, dealers are to replace both...
Forum - 05/01/2018
I actually just saved a copy of that and emailed it to everyone. My SM will probably love it but I doubt any of the advisors will play along. I will post if this actually helps us make any progress. Thank you!
Forum - 07/30/2018
... it shows that the CPO IS applicable. I’ve attached a copy of one example for you so you can see it. We were rejected on this example and had to “Repeat Repair” authorize it. (I'm sorry fellow Forum users, I tried attaching...
Forum - 08/04/2018
kturner, if I didn't clarify before, what I meant to say was that your PSA or PSC should be able to grant you access to the application. I would recommend taking the course that kristen noted. I took it. The application is very easy to use. I am not really...
Forum - 08/08/2018
... the PQC prior to replacing engine and transmission assemblies, are still required to retain documentation to support assembly replacement such as proper component diagnosis, Cost Comparison for Assembly Repair vs Replace, and validation that the vehicle...
Forum - 08/09/2018
Are you using blue screen or Ignite? On blue screen you can go to A for Authorization when submitting the claim and GM Wholesale Authorization Comments. Put Y (for Yes) add your authorization comments and that will GM Route your claim and put it...
Simplifying Clocking Information - 07/20/2018
Hi,I'm trying to simplify what GM requires as far as clocking. I've come up with the below information and was hoping to get some comments as far as acccuracy and what should be added or removed. Thanks. Clocking Tickets for GM · ...
Forum - 08/01/2018
... "WSA". It prints a vehicle report with information from IVH and it does the calculations to tell you if the vehicle is in or not, and if 2 have been done it says "expired" on the report. My advisors still miss it! We have an internal account to provide...
Forum - 05/17/2018
... and wheels and brakes and diff parts and actually flat track races it on weekends. She doesn't understand how her warranty got voided thru IVH and got all bent out of shape when she found out. She actually chewed out our GM service rep at the time....
Forum - 05/09/2018
... the claim, are you not in compliance with the recall seeing how it says "Fill Radiator Surge Tank" What I am doing and I confirmed with the Warranty support center that I can do this. When the RO is booked the part # is added into sublet only because...
Forum - 05/31/2018
... correction are so very important when determining the accurate cause of failure and detailing what happened and why. (e.g. one component failed & took out another or the one customer concern is actually two unique failures). In some cases, it...
Forum - 11/28/2018
... time and labor operations that allow it. With that being said, certain repair groups do contain electrical related operations that have a diagnostic time allowance. Those groups include: 20 (Body Systems), 34 (Driver Information and Entertainment),...
Bulletin #PIE0485: Engineering Information - Airbag Light On and/or Intermittently On, DTC B0074-0D Set or Stored in History - 11/01/2018
... engineer told the tech they are covered and to use the labor op in the bulletin above, but when you look up that bulletin the labor op description says its for contacting engineering and it only pays .40 and there is zero parts listed anywhere in the...
Forum - 12/05/2018
Hi SarahCummins, Take a look at SI document 2910750 Transfer Case Identification. Hopefully this helps!
Forum - 11/27/2018
Need more information. What is the vehicle warranty period? What is the mileage? How far out of warranty is the vehicle? Do NOT reopen the jobcard. You need to find out why all parts were replaced. The customer is experiencing "sticker...
What Would You Do - 12/18 - 11/29/2018
... technician to have a damaged PCV system as a result of engine combustion blow by. After tearing down the cylinder head, it was found all cylinder walls to have damage or missing cross hatch.Because recall 17019 had not yet been performed, the vehicle...
Forum - 08/21/2018
I would like to know what a average warranty administrator would make. I also am looking at my reject percentage it am shocked. Mine is not that good and I think it was a lot better before. I cannot get the advisors to do what is asked...
Forum - 08/16/2018
I did some calculations based on what you said and yes cost per unit does come out to 1.50. We get cost plus 93% here so I thought that seemed a bit low when I first read that. I never put in the cost per unit because once we figured it out the PM and...
Forum - 08/17/2018
... flat amount, and sometimes a range. I'm not familiar with the term PET but I now see that it seems you are referring to the "policy evaluation tool" printout....
Forum - 09/25/2018
Hello lbeardsley1559! Thank you for your kind words and so glad to hear that you have noticed an improvement in your shop! The contest listed within this forum thread (technician time documentation) took place in November 2016, but please watch...
Forum - 10/02/2018
Per P&P article 2.16 Assembly Repair/Replacement Yes. In the past we have done policy on Engine Replacements and our DMA has always required the cost comparison.
Forum - 10/17/2018
Customer pay, GM doesn't pay for the programming on a customer purchased module. Oops, I didn't read the whole thing before I posted. Sadly, my original answer still stands. That sounds like a ZPTC and programming is not part of that type of claim. The...
Forum - 02/15/2019
... the Emission Control Systems Warranty link or the Emission Warranty Parts Lists link from the Document offerings (see screen shot below). ...
Forum - 02/07/2019
... is a discrepancy between the Delivery Receipt and the LON, if that is the case. One document reports tire damage, while the other does not. May recommend follow up with Transportation Damage in this case. ...
Forum - 02/14/2019
Yes, we do have an Air Conditioning video! Click Here to watch it. Refer also to SI Document ID 5035303 for detail on Refrigerant Recovery and Recharging (R1234yf). In regards to R1234yf, the 19 character Warranty Code from the Charge Result printout...
Forum - 01/28/2019
I would love to offer my opinion if I knew a bit more. Can you identify what recall and what sensors specifically you are talking about? As a general rule a recall is only done once and that is it. If you have a special coverage, that is something different....
Forum - 02/01/2019
i have very few repair orders that need to be kicked back to the techs so i do not need to keep track in a way like this. i simply just put a sticky note on the RO and give it to our shop foreman so he can get with the tech and get it fixed right away. when...
Forum - 01/10/2019
I might be off base, but I don't think it would be subject to charge back, but it depends. If the tech punched any line that was originally on the invoice then he is not really required to punch on to the mpvi. As long as the manager authorization for...
Forum - 12/17/2018
Based on what I know you would bill it NIS with a copy of the invoice and it would be at cost. Looking at the sublet table in LTG I don't see any adminstrative adds for this type of sublet. Are they working on getting an alignment machine put in? That...
What Would You Do - 01/19 - 12/19/2018
... Assistance the service manager agreed to perform the Policy Evaluation Tool to determine if there would be any GM participation. With the original repair calculated (and paid) at customer pay rates, how would the PET be calculated, at the customer...
Forum - 01/10/2019
... document in the tech story so I just move on. If they can't allow the system to accept input what am I to do? I think the one I remember is a newer one for an ECM reflash....
Forum - 01/10/2019
... slack with the difference. There should be a new job card written explaining everything that was done and why a PET is being used now, the original job card should not be reopened. CAC number should be in reference field, PET attached, customer reimbursement...
Forum - 01/10/2019
... no more than 180 days before submission The job cards must reflect the actual labor time and labor dollar amount charged to the customer for the repair(s) ...
Forum - 11/22/2021
You could do a CCND engine claim for 0.3 I think it should pay okay with some oil billed. You could also do a closest operation like a drain plug with an explanation. Don't get greedy on labor. I would probably just recommend eating it.
Forum - 11/30/2021
... different spots in SI and can't get that to come up. Oh well, thanks for the info anyway!' Your response isnt showing. Select vehicle at top of si, click Next, go to Service Manual/Bulletins, then type Vin decoder in search box. Your...
... correction are so very important when determining the accurate cause of failure and detailing what happened and why. (e.g. one component failed & took out another or the one customer concern is actually two unique failures). In some cases, it...
Forum - 11/28/2018
... time and labor operations that allow it. With that being said, certain repair groups do contain electrical related operations that have a diagnostic time allowance. Those groups include: 20 (Body Systems), 34 (Driver Information and Entertainment),...
Bulletin #PIE0485: Engineering Information - Airbag Light On and/or Intermittently On, DTC B0074-0D Set or Stored in History - 11/01/2018
... engineer told the tech they are covered and to use the labor op in the bulletin above, but when you look up that bulletin the labor op description says its for contacting engineering and it only pays .40 and there is zero parts listed anywhere in the...
Forum - 12/05/2018
Hi SarahCummins, Take a look at SI document 2910750 Transfer Case Identification. Hopefully this helps!
Forum - 11/27/2018
Need more information. What is the vehicle warranty period? What is the mileage? How far out of warranty is the vehicle? Do NOT reopen the jobcard. You need to find out why all parts were replaced. The customer is experiencing "sticker...
What Would You Do - 12/18 - 11/29/2018
... technician to have a damaged PCV system as a result of engine combustion blow by. After tearing down the cylinder head, it was found all cylinder walls to have damage or missing cross hatch.Because recall 17019 had not yet been performed, the vehicle...
Forum - 08/21/2018
I would like to know what a average warranty administrator would make. I also am looking at my reject percentage it am shocked. Mine is not that good and I think it was a lot better before. I cannot get the advisors to do what is asked...
Forum - 08/16/2018
I did some calculations based on what you said and yes cost per unit does come out to 1.50. We get cost plus 93% here so I thought that seemed a bit low when I first read that. I never put in the cost per unit because once we figured it out the PM and...
Forum - 08/17/2018
... flat amount, and sometimes a range. I'm not familiar with the term PET but I now see that it seems you are referring to the "policy evaluation tool" printout....
Forum - 09/25/2018
Hello lbeardsley1559! Thank you for your kind words and so glad to hear that you have noticed an improvement in your shop! The contest listed within this forum thread (technician time documentation) took place in November 2016, but please watch...
Forum - 10/02/2018
Per P&P article 2.16 Assembly Repair/Replacement Yes. In the past we have done policy on Engine Replacements and our DMA has always required the cost comparison.
Forum - 10/17/2018
Customer pay, GM doesn't pay for the programming on a customer purchased module. Oops, I didn't read the whole thing before I posted. Sadly, my original answer still stands. That sounds like a ZPTC and programming is not part of that type of claim. The...
Forum - 02/15/2019
... the Emission Control Systems Warranty link or the Emission Warranty Parts Lists link from the Document offerings (see screen shot below). ...
Forum - 02/07/2019
... is a discrepancy between the Delivery Receipt and the LON, if that is the case. One document reports tire damage, while the other does not. May recommend follow up with Transportation Damage in this case. ...
Forum - 02/14/2019
Yes, we do have an Air Conditioning video! Click Here to watch it. Refer also to SI Document ID 5035303 for detail on Refrigerant Recovery and Recharging (R1234yf). In regards to R1234yf, the 19 character Warranty Code from the Charge Result printout...
Forum - 01/28/2019
I would love to offer my opinion if I knew a bit more. Can you identify what recall and what sensors specifically you are talking about? As a general rule a recall is only done once and that is it. If you have a special coverage, that is something different....
Forum - 02/01/2019
i have very few repair orders that need to be kicked back to the techs so i do not need to keep track in a way like this. i simply just put a sticky note on the RO and give it to our shop foreman so he can get with the tech and get it fixed right away. when...
Forum - 01/10/2019
I might be off base, but I don't think it would be subject to charge back, but it depends. If the tech punched any line that was originally on the invoice then he is not really required to punch on to the mpvi. As long as the manager authorization for...
Forum - 12/17/2018
Based on what I know you would bill it NIS with a copy of the invoice and it would be at cost. Looking at the sublet table in LTG I don't see any adminstrative adds for this type of sublet. Are they working on getting an alignment machine put in? That...
What Would You Do - 01/19 - 12/19/2018
... Assistance the service manager agreed to perform the Policy Evaluation Tool to determine if there would be any GM participation. With the original repair calculated (and paid) at customer pay rates, how would the PET be calculated, at the customer...
Forum - 01/10/2019
... document in the tech story so I just move on. If they can't allow the system to accept input what am I to do? I think the one I remember is a newer one for an ECM reflash....
Forum - 01/10/2019
... slack with the difference. There should be a new job card written explaining everything that was done and why a PET is being used now, the original job card should not be reopened. CAC number should be in reference field, PET attached, customer reimbursement...
Forum - 01/10/2019
... no more than 180 days before submission The job cards must reflect the actual labor time and labor dollar amount charged to the customer for the repair(s) ...
Forum - 11/22/2021
You could do a CCND engine claim for 0.3 I think it should pay okay with some oil billed. You could also do a closest operation like a drain plug with an explanation. Don't get greedy on labor. I would probably just recommend eating it.
Forum - 11/30/2021
... different spots in SI and can't get that to come up. Oh well, thanks for the info anyway!' Your response isnt showing. Select vehicle at top of si, click Next, go to Service Manual/Bulletins, then type Vin decoder in search box. Your...
Forum - 12/07/2021
... etc. are to filed as warranty claims." Additionally, "The ePOD/delivery receipt should be used to document transportation damage using the 5-digit damage code system. Conditions that are of a warranty nature can be noted in the remarks section, but do...
Forum - 12/03/2021
... I only use IE if I have to check/create a PRA, or add parts to a claim. Also, the trouble you have been experiencing may not be browser related. There has been issues where GM servers seem to be timing out quicker than normal, loading a page can...
Forum - 01/10/2022
... today reveals a new pricing chart for the CPO reimbursement rates and operation codes. I don't like it as much as the other chart I have but I am using it as a foundation to update everyone. Yay! ...
Forum - 12/13/2021
I will say, that old versions of certain documents have did me 0 good. I used to think DBC would pass on clerical errors, such as removed labor ops during revision for model year inclusion, but learned the hard way they will not. The only things...
Forum - 09/28/2021
... the time must be justified and resonable. I would make the tech identify every time stamp as to what he was doing. I would use the base time for the '06 as a starting point then discuss what additional steps he required. ...
Forum - 09/28/2021
I would back out the sublet and bill it to the new invoice, I suppose you could use the new ticket to do that. If you don't you are creating an accounting issue. I'm 100% in agreement with the process that Mary communicated.
Forum - 09/16/2021
... Search Transaction Queue>Enter Job #> Click on Transaction Number> then scroll down and you will find the Debit code and reason it was debited back. The NVD can be a difficult time in getting answers. And yes they are VERY slow. Not too...
Forum - 09/01/2021
What Mary said. If you contact WSC they will reject it back to you so you can correct it. If you don't want the reject you can let it pay then do an adjustment but it will sit in pending for another week. Yep, the 2.5 jug is billed quantity 10. ...
Forum - 09/15/2021
... being done "OTA" in which I am having a problem understanding also. I will update you on Friday on what Chris says about this. (unless someone else knows what is going on) ...
Forum - 10/19/2021
... (current version "R") Courtesy Transportation and Roadside Assistance Programs: Job Card Documentation: Record on customer-signed copy of the job card when a one-way shuttle, two-way shuttle, or rental is provided to the retail customer. Courtesy...
Forum - 08/09/2021
While the service claim will most likely not be included within an audit review, you may elect to use it as an opportunity to coach/counsel the technician on time punch accuracy. As ewill3rd mentioned, as a general rule the technician's punch time needs...
Forum - 08/17/2021
... from Service Information feedback basically brushed me off and treated me like I was stupid. If you can find a way to get them to SPS and then USB instead of the other way around I think your problem will go away. Mine did. ...
Forum - 06/30/2021
... to get it to pay but all of them will come back to bite you. We have an internal account to handle what we call a "first free service" that we offer to our sales customers when they purchase. My guys just book it that way and we use it as a lesson to...
Forum - 06/23/2021
... check transition code, then when in transaction type code press F4 for menu options, scroll down and choose labor operation dependency type codes and press ok, then pick today as effective date and submit. unfortunately, not this not successful...
Forum - 07/31/2021
... way I have been doing straight time is stamping the RO for each time stamp and identifying what the tech did during each in the stamp note. This seems to be processing faster than adding times and submitting it as on lump amount with no explanation of...
Forum - 07/31/2021
... day and review them for compliance. I do not "fix" tickets, that is up to the advisor. I identify what is wrong with them and print a cover sheet that I built a Word template for with assignments for each person involved. I have a table that has a column...
Forum - 07/31/2021
GM has a new program whereby you can use certified used vehicles for your CTP units. It is kind of crazy but the program is integrated into OnTrac but it takes another step to get to it. The contracts are done there but you have to get into the program...
Forum - 07/01/2021
There is a new process for transportation claims. Be sure your guys all view the videos on the global website. If you don't know how to get there I can look it up later and point you that way. You might be missing a form or something. I had a big...
Forum - 06/15/2021
You can also find it in SI. Goto SI main page, then click on Find a document by its ID, bulletin or campaign # in Number Search Then in "Enter a Bulletin/Campaign Number" field enter the code given: 10-00-89-005. It will...
Forum - 04/29/2021
As 1MaryRuble mentioned, I would also recommend completing the Field Action Vehicle Status Change Form (CAM-03). The reasons to change the status include: vehicle modified (this will close the field action), vehicle scrapped/totaled, owner unknown, owner...
Forum - 07/17/2020
How did he get the opcode, or did he have an old copy of bulletin? I have told my techs to not rely on what they 'thought' the bulletin says today, and make sure they check it every time, unless its not the first time they have done recall for the day. We...
Forum - 07/23/2020
I think what they are telling you is that if you do one OR the other you should use the individual operations but since you are doing BOTH and they share a 9090 cause of failure (TSB) that it should be one line with parts and OLH. My advise would be to...
Forum - 09/10/2020
... that require an act of congress to allow you to attach files and GM submission issues...? No way I would link the reject rate to my pay. You are subject to every bonehead in your dealership making stupid mistakes. The job is hard enough without being...
What Would You Do - 10/20 - 09/22/2020
... was rejected with comments requesting a copy of the hard copy of the job card and time punch documentation to support OLH. How should the warranty administrator proceed with the transaction? ...
Forum - 07/09/2020
... is 2. Any other expedite fees that you have over 2 days rental just remove them from the claim. I do realize that overnight isn't overnight anymore. Oh, it comes overnight, but they don't tell you which night. Personal preference, which department...
... etc. are to filed as warranty claims." Additionally, "The ePOD/delivery receipt should be used to document transportation damage using the 5-digit damage code system. Conditions that are of a warranty nature can be noted in the remarks section, but do...
Forum - 12/03/2021
... I only use IE if I have to check/create a PRA, or add parts to a claim. Also, the trouble you have been experiencing may not be browser related. There has been issues where GM servers seem to be timing out quicker than normal, loading a page can...
Forum - 01/10/2022
... today reveals a new pricing chart for the CPO reimbursement rates and operation codes. I don't like it as much as the other chart I have but I am using it as a foundation to update everyone. Yay! ...
Forum - 12/13/2021
I will say, that old versions of certain documents have did me 0 good. I used to think DBC would pass on clerical errors, such as removed labor ops during revision for model year inclusion, but learned the hard way they will not. The only things...
Forum - 09/28/2021
... the time must be justified and resonable. I would make the tech identify every time stamp as to what he was doing. I would use the base time for the '06 as a starting point then discuss what additional steps he required. ...
Forum - 09/28/2021
I would back out the sublet and bill it to the new invoice, I suppose you could use the new ticket to do that. If you don't you are creating an accounting issue. I'm 100% in agreement with the process that Mary communicated.
Forum - 09/16/2021
... Search Transaction Queue>Enter Job #> Click on Transaction Number> then scroll down and you will find the Debit code and reason it was debited back. The NVD can be a difficult time in getting answers. And yes they are VERY slow. Not too...
Forum - 09/01/2021
What Mary said. If you contact WSC they will reject it back to you so you can correct it. If you don't want the reject you can let it pay then do an adjustment but it will sit in pending for another week. Yep, the 2.5 jug is billed quantity 10. ...
Forum - 09/15/2021
... being done "OTA" in which I am having a problem understanding also. I will update you on Friday on what Chris says about this. (unless someone else knows what is going on) ...
Forum - 10/19/2021
... (current version "R") Courtesy Transportation and Roadside Assistance Programs: Job Card Documentation: Record on customer-signed copy of the job card when a one-way shuttle, two-way shuttle, or rental is provided to the retail customer. Courtesy...
Forum - 08/09/2021
While the service claim will most likely not be included within an audit review, you may elect to use it as an opportunity to coach/counsel the technician on time punch accuracy. As ewill3rd mentioned, as a general rule the technician's punch time needs...
Forum - 08/17/2021
... from Service Information feedback basically brushed me off and treated me like I was stupid. If you can find a way to get them to SPS and then USB instead of the other way around I think your problem will go away. Mine did. ...
Forum - 06/30/2021
... to get it to pay but all of them will come back to bite you. We have an internal account to handle what we call a "first free service" that we offer to our sales customers when they purchase. My guys just book it that way and we use it as a lesson to...
Forum - 06/23/2021
... check transition code, then when in transaction type code press F4 for menu options, scroll down and choose labor operation dependency type codes and press ok, then pick today as effective date and submit. unfortunately, not this not successful...
Forum - 07/31/2021
... way I have been doing straight time is stamping the RO for each time stamp and identifying what the tech did during each in the stamp note. This seems to be processing faster than adding times and submitting it as on lump amount with no explanation of...
Forum - 07/31/2021
... day and review them for compliance. I do not "fix" tickets, that is up to the advisor. I identify what is wrong with them and print a cover sheet that I built a Word template for with assignments for each person involved. I have a table that has a column...
Forum - 07/31/2021
GM has a new program whereby you can use certified used vehicles for your CTP units. It is kind of crazy but the program is integrated into OnTrac but it takes another step to get to it. The contracts are done there but you have to get into the program...
Forum - 07/01/2021
There is a new process for transportation claims. Be sure your guys all view the videos on the global website. If you don't know how to get there I can look it up later and point you that way. You might be missing a form or something. I had a big...
Forum - 06/15/2021
You can also find it in SI. Goto SI main page, then click on Find a document by its ID, bulletin or campaign # in Number Search Then in "Enter a Bulletin/Campaign Number" field enter the code given: 10-00-89-005. It will...
Forum - 04/29/2021
As 1MaryRuble mentioned, I would also recommend completing the Field Action Vehicle Status Change Form (CAM-03). The reasons to change the status include: vehicle modified (this will close the field action), vehicle scrapped/totaled, owner unknown, owner...
Forum - 07/17/2020
How did he get the opcode, or did he have an old copy of bulletin? I have told my techs to not rely on what they 'thought' the bulletin says today, and make sure they check it every time, unless its not the first time they have done recall for the day. We...
Forum - 07/23/2020
I think what they are telling you is that if you do one OR the other you should use the individual operations but since you are doing BOTH and they share a 9090 cause of failure (TSB) that it should be one line with parts and OLH. My advise would be to...
Forum - 09/10/2020
... that require an act of congress to allow you to attach files and GM submission issues...? No way I would link the reject rate to my pay. You are subject to every bonehead in your dealership making stupid mistakes. The job is hard enough without being...
What Would You Do - 10/20 - 09/22/2020
... was rejected with comments requesting a copy of the hard copy of the job card and time punch documentation to support OLH. How should the warranty administrator proceed with the transaction? ...
Forum - 07/09/2020
... is 2. Any other expedite fees that you have over 2 days rental just remove them from the claim. I do realize that overnight isn't overnight anymore. Oh, it comes overnight, but they don't tell you which night. Personal preference, which department...
Forum - 05/13/2020
... is exactly how he put it and he got mad when I asked him simple questions like, "did you duplicate it? how did you get the GR8 code? why can't you put that information in the story?" and I explained it doesn't cost money for him to type in extra wor...
Forum - 05/01/2020
Hiya Kristen, That is what I am doing at this point. Dealertrac swears I am to contact GM, I was like you have got to be kidding!? They are notorious for this happening. Thanks for your input Fran :)
Forum - 04/28/2020
... DMA. That is pretty pathetic. As Mary said, if they want to override the cost comparison then they would have to start a pre-approval process in the empowerment portal. TSB 16-NA-388 in the section labeled Dealers Not Required to Contact the...
Forum - 12/29/2020
You can use Chromium based Edge. It actually works pretty well, however there are limits to what you can do. EPIC doesn't work, when you try to adjust a claim you get two comment boxes, and you cannot select causal parts or add parts to a manually entered...
What Would You Do - 04/21 - 03/22/2021
On February 18, 2021 a 2019 Chevrolet Silverado 3500 truck was in the service department with a concern that the vehicle was slow to start and it was necessary to boost. The technician tested the battery with the GR8 tester and documented that the battery...
Forum - 02/22/2021
Agreed on the valve body, I know it is too late for my advise but... Also, if you do a TSB on a vehicle that it doesn't apply to, you are boned unless you have a TAC case or something specific backing you up.
Forum - 02/15/2021
... tool for the most part, it helps the tech find the issue and can identify a specific fix. I don't recall ever having an issue submitting something like that. ...
Forum - 02/04/2021
If any of you in my situation don't know this yet, they have reverted to their normal ACH process using the same accounts. I just got hit by the 3 weeks that they didn't pay anyone because they didn't have a clue either. Case closed.
Forum - 02/04/2021
Yeah I will echo what Kristen said, leaving tickets open after the car is gone opens you to tons of liability. I leave them open for 1 day to ensure they are coded properly and ready to submit but I always close them before submission. Personally I don't...
Forum - 06/21/2022
... to the JL Warranty parts list, it just says "no less than 12 months unlimited" but it doesn't say you can't do 2 years. More crystal clarity from GM. For the record, I have personally submitted several ZPTI transactions on "warranty" installed parts...
Forum - 06/22/2022
... and actually rejected it instead. I was able to email her and get it fixed on a resubmit but what an annoyance. If your tech does the right programming and you get the codes in the right places these pay in a day or two. I have one pending right now...
Forum - 06/17/2022
... in the repair then there is no further warranty. If the customer does participate no matter what amount then the warranty applies. Am I getting this right?...
Forum - 07/07/2022
... Roof Rail Airbag Serial Number Recording for all markets except Canada,US and Mexico. If you are submitting from Canada, US or Mexico you don't have to record or manually submit air bag serial numbers. ...
Forum - 07/08/2022
... documents and clarify these redundant statements into something that is intelligible. Thank you all for your contributions....
Forum - 07/11/2022
DC Metro with a body shop and EV certified. We also have what I kindly refer to as a "challenge" when it comes to open repair orders. My SM came to me with the DMA's emails, and I almost laughed out loud. She gave us a short list of things to work...
Forum - 06/27/2022
... repairs like these, I also submit service manager repeat repair approval. Everytime I don't it gets rejected....
Forum - 06/29/2022
... said to replace a part based on actual testing and then there was still an issue then your claim would be parts and OLH for the first repair attempt and you would use the opcode for the final correction with that base time and appropriate management...
Forum - 07/27/2022
What I see based on your comments is that you have a potential issue with your parts department and how they are estimating or billing R1234yf. They should be billing the new refrigerant in 10 gram units. The machine shows it in kilograms so the basic...
Forum - 07/26/2022
... charts are updated in SI however there is a glaring issue that I see right off the bat. If you scan down to the CPO section you will see that someone has grouped the CPO opcodes together based on vehicle make when we all know that these are based on...
Forum - 07/26/2022
The Maintenance Quick Reference Guide Charts available within the LTG, Document ID 5532254, have been updated to the reimbursement amounts effective with the 8/1/2022 release (reference Global Message GCUS-9-13281). The Maintenance Reimbursement...
Forum - 07/19/2022
If I understand you correctly you have 12 vehicles that GM did not pre-pay you on for PDI. If the warranty history is blank on each VIN then you can process it as a warranty claim for published time opcode 0590072. You submit it as a ZPDI with the base...
Forum - 09/16/2022
for 0590032 I only go by what is listed, if the RPO isn't on the list I just move on. There are a few that come up from time to time that are not on the 0590032 list. I forget off the top of my head some of the ones I am used to seeing but I know them...
Forum - 03/28/2022
I was always told for Lemon Law, it increases the number of down days if the repair order is held open. So if you hold it open for 2 months, GM thinks the vehicle was in in the shop all that time. Upon reviewing this in P & P Article 6.2.1 The...
Forum - 01/25/2022
Hi FranB63: There are a few different reimbursements for the Tahoe, depending on the engine, as follows: RPO L83, L86 - Reimbursement $50 RPO L82, L84, L87 - Reimbursement $55 RPO LM2 - Reimbursement $79 Reference: SI Document 5532254
Forum - 04/04/2022
... programing procedure. I have a couple of rejects and one of them says the programming wasn't done right because he didn't select "ZFA field action multimodule coordinated sequence" I did have one we used the TSB on that King1345 mentioned. The TSB paid...
... is exactly how he put it and he got mad when I asked him simple questions like, "did you duplicate it? how did you get the GR8 code? why can't you put that information in the story?" and I explained it doesn't cost money for him to type in extra wor...
Forum - 05/01/2020
Hiya Kristen, That is what I am doing at this point. Dealertrac swears I am to contact GM, I was like you have got to be kidding!? They are notorious for this happening. Thanks for your input Fran :)
Forum - 04/28/2020
... DMA. That is pretty pathetic. As Mary said, if they want to override the cost comparison then they would have to start a pre-approval process in the empowerment portal. TSB 16-NA-388 in the section labeled Dealers Not Required to Contact the...
Forum - 12/29/2020
You can use Chromium based Edge. It actually works pretty well, however there are limits to what you can do. EPIC doesn't work, when you try to adjust a claim you get two comment boxes, and you cannot select causal parts or add parts to a manually entered...
What Would You Do - 04/21 - 03/22/2021
On February 18, 2021 a 2019 Chevrolet Silverado 3500 truck was in the service department with a concern that the vehicle was slow to start and it was necessary to boost. The technician tested the battery with the GR8 tester and documented that the battery...
Forum - 02/22/2021
Agreed on the valve body, I know it is too late for my advise but... Also, if you do a TSB on a vehicle that it doesn't apply to, you are boned unless you have a TAC case or something specific backing you up.
Forum - 02/15/2021
... tool for the most part, it helps the tech find the issue and can identify a specific fix. I don't recall ever having an issue submitting something like that. ...
Forum - 02/04/2021
If any of you in my situation don't know this yet, they have reverted to their normal ACH process using the same accounts. I just got hit by the 3 weeks that they didn't pay anyone because they didn't have a clue either. Case closed.
Forum - 02/04/2021
Yeah I will echo what Kristen said, leaving tickets open after the car is gone opens you to tons of liability. I leave them open for 1 day to ensure they are coded properly and ready to submit but I always close them before submission. Personally I don't...
Forum - 06/21/2022
... to the JL Warranty parts list, it just says "no less than 12 months unlimited" but it doesn't say you can't do 2 years. More crystal clarity from GM. For the record, I have personally submitted several ZPTI transactions on "warranty" installed parts...
Forum - 06/22/2022
... and actually rejected it instead. I was able to email her and get it fixed on a resubmit but what an annoyance. If your tech does the right programming and you get the codes in the right places these pay in a day or two. I have one pending right now...
Forum - 06/17/2022
... in the repair then there is no further warranty. If the customer does participate no matter what amount then the warranty applies. Am I getting this right?...
Forum - 07/07/2022
... Roof Rail Airbag Serial Number Recording for all markets except Canada,US and Mexico. If you are submitting from Canada, US or Mexico you don't have to record or manually submit air bag serial numbers. ...
Forum - 07/08/2022
... documents and clarify these redundant statements into something that is intelligible. Thank you all for your contributions....
Forum - 07/11/2022
DC Metro with a body shop and EV certified. We also have what I kindly refer to as a "challenge" when it comes to open repair orders. My SM came to me with the DMA's emails, and I almost laughed out loud. She gave us a short list of things to work...
Forum - 06/27/2022
... repairs like these, I also submit service manager repeat repair approval. Everytime I don't it gets rejected....
Forum - 06/29/2022
... said to replace a part based on actual testing and then there was still an issue then your claim would be parts and OLH for the first repair attempt and you would use the opcode for the final correction with that base time and appropriate management...
Forum - 07/27/2022
What I see based on your comments is that you have a potential issue with your parts department and how they are estimating or billing R1234yf. They should be billing the new refrigerant in 10 gram units. The machine shows it in kilograms so the basic...
Forum - 07/26/2022
... charts are updated in SI however there is a glaring issue that I see right off the bat. If you scan down to the CPO section you will see that someone has grouped the CPO opcodes together based on vehicle make when we all know that these are based on...
Forum - 07/26/2022
The Maintenance Quick Reference Guide Charts available within the LTG, Document ID 5532254, have been updated to the reimbursement amounts effective with the 8/1/2022 release (reference Global Message GCUS-9-13281). The Maintenance Reimbursement...
Forum - 07/19/2022
If I understand you correctly you have 12 vehicles that GM did not pre-pay you on for PDI. If the warranty history is blank on each VIN then you can process it as a warranty claim for published time opcode 0590072. You submit it as a ZPDI with the base...
Forum - 09/16/2022
for 0590032 I only go by what is listed, if the RPO isn't on the list I just move on. There are a few that come up from time to time that are not on the 0590032 list. I forget off the top of my head some of the ones I am used to seeing but I know them...
Forum - 03/28/2022
I was always told for Lemon Law, it increases the number of down days if the repair order is held open. So if you hold it open for 2 months, GM thinks the vehicle was in in the shop all that time. Upon reviewing this in P & P Article 6.2.1 The...
Forum - 01/25/2022
Hi FranB63: There are a few different reimbursements for the Tahoe, depending on the engine, as follows: RPO L83, L86 - Reimbursement $50 RPO L82, L84, L87 - Reimbursement $55 RPO LM2 - Reimbursement $79 Reference: SI Document 5532254
Forum - 04/04/2022
... programing procedure. I have a couple of rejects and one of them says the programming wasn't done right because he didn't select "ZFA field action multimodule coordinated sequence" I did have one we used the TSB on that King1345 mentioned. The TSB paid...
Forum - 04/14/2022
... the pop-ups don't work right on edge when I do the return. CDK is okay to work with for most of what I do. The only times I really use IE is when I use EPIC, do parts returns, or I have to do some crazy manual entry which for me is super rare. I am mildly...
Forum - 06/14/2022
... I had to go to WSC and over their head as well to finally get the right one. I think the easiest would be to just submit it as policy with the pre-authorization and a detailed explanation. ...
Forum - 05/26/2022
... at one point I did run into a reference to the airbag system I didn't get that far. The issue you will have with a reprogramming opcode is that you will need the SPS programming code. If his relearn was a simple calibration with the scan tool she won't...
Forum - 03/23/2023
I would do exactly as you suggested. I ran into a recall the other day for some Terrain mirror covers. It says in the document that only 4% of the vehicles will need parts but the recall has only one opcode for replacing the mirror covers. Seems odd that...
Forum - 03/21/2023
... change to a claim they document the reason in the comment field. Go into global warranty and pull your job card up, click it and scroll to the bottom. The person's name will be listed and an explanation for the action taken will be in the comment field. Also...
What Would You Do? - 04/23 - 03/23/2023
... the claim resubmitted.The claim rejected a second time for a copy of the part expedite invoice and documentation to support the expedite expense. The claim was again resubmitted and rejected a third time for ineligibility of the part expedite expense.How...
Forum - 03/10/2023
There is a lot of information we need to know to give you a good answer. The short version is if you install the part initially customer pay then the warranty period is 2 years unlimited (with exceptions) part and labor. Also the parts warranty...
Forum - 03/10/2023
... today's date. If it needs a management approval I will clearly spell out on the cover sheet what needs to be included in the approval to aid the manager but I do not write on the ticket. The only thing I write on the ticket is when it gets paid and at...
Forum - 03/16/2023
... explanation. jcannon21 I had one bounce back the other day with this comment. Let me know if you can make sense of it "Does not appear on spreadsheet. Please review. Thank you" I need some angry emojis!!!...
Excessive sublet....(Water leak) - 02/02/2023
... to use Kent high tech seam sealer so he apparently used his own and didnt go above and beyond what the material allowance and even had the 1.9 for labor hours. I submitted it and it rejected stating excessive. The other day, same bulletin, different...
What Would You Do? - 02/23 - 01/24/2023
... and installed a new rack and pinion electric motor. The technician performed sps reprogramming, documented the Warranty Claim Code on the shop copy of the job card, completed the relearn and setup configuration, and confirmed that the repair was complete. The...
Forum - 02/09/2023
That is how I have been handling mine. I have a damage file and a paint quality file... I would like to add that DBC is interested in knowing if you are having issue with carrier's not marking STI, when dropping after hours. We have had a rash of...
Forum - 02/03/2023
... them that you are constrained on warranty claims. I find it is easier to control if you find out what they need to do, then work it all up for warranty pricing based on the opcode and paint allowances. Body shops usually cooperate more if you give...
Forum - 02/14/2023
There were several revised on Friday Feb 10..... N212345941 N212343881 N212345943 Added the requirement to document the SOC prior to repair in the “Reference Number" field of the warranty claim.
Scrape report - 03/09/2023
for some reason this posted twice, i dont know how to delete Hello, When i was in a JLwarranty class they mentioned something about a scrape report that generates? (i didnt get a chance to ask where) I have been printing a Transaction summary report...
Forum - 10/19/2022
... I tripped up doing a ZSET and they were helpful in directing me to the solution over chat. I feel your pain most certainly. ...
Forum - 10/20/2022
Go to "Service Forms" and look under General Information, down the screen is the "Field Action Status Change Form CAM_03" you can fill out and submit. I have not used this form, I did a few with the old process and the CAM02.
Forum - 09/20/2022
I too am curious as to what DMS you have. For GM processing I typically avoid doing batch processing. I am okay with delayed gratification but GM will not give you submission results until the next day if you batch process. I rarely ever manually process...
Forum - 09/21/2022
The R134-a machine does not generate codes. It does print evacuation and charge slips. I am kind of a jerk when it comes to slips, if they don't have them I won't submit for refrigerant or the 0.3 for evac and recharge.
Forum - 10/06/2022
I would say it sounds like the tech may not have read TSB 21-NA-068 which identifies a specific procedure to replace transmitters with RPO ATH and AVJ. They are required to use the EL-52545 tester to retrieve necessary information to supportreplacement...
N212354521- Error 856 : VIN / SPS Code entered matches on different Field Action / Labor Code - 11/16/2022
... : VIN / SPS Code entered matches on different Field Action / Labor Code These recalls are being done on 2022 vehicles that have no other open field actions and no other programming events performed to them. Is anyone else having troubles with this? I...
Forum - 01/05/2023
... rep she told me to Hroute the ones that rejected even though the notice specifically says that we don't need to. I will lose one for sure because the advisor didn't print the VIS, the ones that I have a VIS for I Hrouted. Such a waste of time for the...
Forum - 01/05/2023
... visit you will be fine. They still are not mandating the use of workbench (although I wish they would) so I think the system will just check your SAVI dashboard to make sure the car was plugged during the service visit. They also postponed the rollout...
Forum - 01/11/2023
Do you have some specific examples? Sometimes if it is related to something like a sensor learn procedure I will use an opcode for the sensor but just for a few tenths and document that you are using a closest operation. They have the opcodes for the...
Forum - 01/10/2023
... engines seem to include the thermostat as part of some type of "housing". I did notice when using your the warranty job aid, the opcode that shows up for the inlet is 4032700 so you should use that one for this VIN. ...
... the pop-ups don't work right on edge when I do the return. CDK is okay to work with for most of what I do. The only times I really use IE is when I use EPIC, do parts returns, or I have to do some crazy manual entry which for me is super rare. I am mildly...
Forum - 06/14/2022
... I had to go to WSC and over their head as well to finally get the right one. I think the easiest would be to just submit it as policy with the pre-authorization and a detailed explanation. ...
Forum - 05/26/2022
... at one point I did run into a reference to the airbag system I didn't get that far. The issue you will have with a reprogramming opcode is that you will need the SPS programming code. If his relearn was a simple calibration with the scan tool she won't...
Forum - 03/23/2023
I would do exactly as you suggested. I ran into a recall the other day for some Terrain mirror covers. It says in the document that only 4% of the vehicles will need parts but the recall has only one opcode for replacing the mirror covers. Seems odd that...
Forum - 03/21/2023
... change to a claim they document the reason in the comment field. Go into global warranty and pull your job card up, click it and scroll to the bottom. The person's name will be listed and an explanation for the action taken will be in the comment field. Also...
What Would You Do? - 04/23 - 03/23/2023
... the claim resubmitted.The claim rejected a second time for a copy of the part expedite invoice and documentation to support the expedite expense. The claim was again resubmitted and rejected a third time for ineligibility of the part expedite expense.How...
Forum - 03/10/2023
There is a lot of information we need to know to give you a good answer. The short version is if you install the part initially customer pay then the warranty period is 2 years unlimited (with exceptions) part and labor. Also the parts warranty...
Forum - 03/10/2023
... today's date. If it needs a management approval I will clearly spell out on the cover sheet what needs to be included in the approval to aid the manager but I do not write on the ticket. The only thing I write on the ticket is when it gets paid and at...
Forum - 03/16/2023
... explanation. jcannon21 I had one bounce back the other day with this comment. Let me know if you can make sense of it "Does not appear on spreadsheet. Please review. Thank you" I need some angry emojis!!!...
Excessive sublet....(Water leak) - 02/02/2023
... to use Kent high tech seam sealer so he apparently used his own and didnt go above and beyond what the material allowance and even had the 1.9 for labor hours. I submitted it and it rejected stating excessive. The other day, same bulletin, different...
What Would You Do? - 02/23 - 01/24/2023
... and installed a new rack and pinion electric motor. The technician performed sps reprogramming, documented the Warranty Claim Code on the shop copy of the job card, completed the relearn and setup configuration, and confirmed that the repair was complete. The...
Forum - 02/09/2023
That is how I have been handling mine. I have a damage file and a paint quality file... I would like to add that DBC is interested in knowing if you are having issue with carrier's not marking STI, when dropping after hours. We have had a rash of...
Forum - 02/03/2023
... them that you are constrained on warranty claims. I find it is easier to control if you find out what they need to do, then work it all up for warranty pricing based on the opcode and paint allowances. Body shops usually cooperate more if you give...
Forum - 02/14/2023
There were several revised on Friday Feb 10..... N212345941 N212343881 N212345943 Added the requirement to document the SOC prior to repair in the “Reference Number" field of the warranty claim.
Scrape report - 03/09/2023
for some reason this posted twice, i dont know how to delete Hello, When i was in a JLwarranty class they mentioned something about a scrape report that generates? (i didnt get a chance to ask where) I have been printing a Transaction summary report...
Forum - 10/19/2022
... I tripped up doing a ZSET and they were helpful in directing me to the solution over chat. I feel your pain most certainly. ...
Forum - 10/20/2022
Go to "Service Forms" and look under General Information, down the screen is the "Field Action Status Change Form CAM_03" you can fill out and submit. I have not used this form, I did a few with the old process and the CAM02.
Forum - 09/20/2022
I too am curious as to what DMS you have. For GM processing I typically avoid doing batch processing. I am okay with delayed gratification but GM will not give you submission results until the next day if you batch process. I rarely ever manually process...
Forum - 09/21/2022
The R134-a machine does not generate codes. It does print evacuation and charge slips. I am kind of a jerk when it comes to slips, if they don't have them I won't submit for refrigerant or the 0.3 for evac and recharge.
Forum - 10/06/2022
I would say it sounds like the tech may not have read TSB 21-NA-068 which identifies a specific procedure to replace transmitters with RPO ATH and AVJ. They are required to use the EL-52545 tester to retrieve necessary information to supportreplacement...
N212354521- Error 856 : VIN / SPS Code entered matches on different Field Action / Labor Code - 11/16/2022
... : VIN / SPS Code entered matches on different Field Action / Labor Code These recalls are being done on 2022 vehicles that have no other open field actions and no other programming events performed to them. Is anyone else having troubles with this? I...
Forum - 01/05/2023
... rep she told me to Hroute the ones that rejected even though the notice specifically says that we don't need to. I will lose one for sure because the advisor didn't print the VIS, the ones that I have a VIS for I Hrouted. Such a waste of time for the...
Forum - 01/05/2023
... visit you will be fine. They still are not mandating the use of workbench (although I wish they would) so I think the system will just check your SAVI dashboard to make sure the car was plugged during the service visit. They also postponed the rollout...
Forum - 01/11/2023
Do you have some specific examples? Sometimes if it is related to something like a sensor learn procedure I will use an opcode for the sensor but just for a few tenths and document that you are using a closest operation. They have the opcodes for the...
Forum - 01/10/2023
... engines seem to include the thermostat as part of some type of "housing". I did notice when using your the warranty job aid, the opcode that shows up for the inlet is 4032700 so you should use that one for this VIN. ...
Forum - 01/18/2023
We had this happen when a tech had not completed all of his EV training but had done enough we thought. We had to bring the vehicle back, have it insected by the fully trained EV tech and have him write that is was correct. We had to also send system...
Forum - 06/15/2023
... the fact that you need to see if it is a ugn, uvz or ukl. They are not reading the steps and doing what they want. You have to have a set up and program for one part of it and that is the step that most miss. I have 3 different techs and all three are...
Forum - 06/27/2023
... the techs miss them frequently because they don't want to read the recall, they just want to do what the opcode statement says and back it out of their stall. ...
Forum - 05/09/2023
... support, as long as your service manager authorized it. I got an email that Warranty Management would be down, Sunday, for maintenance. My suspicion is they are gonna do some upgrades that mess us up for a bit lol. I have seen some small 'new' things...
Forum - 04/24/2023
I would be cautious. This recall shows open on your VIN? Not that I don't trust you but what is your last 8? If the recall is open and this vehicle was from Canada (I see a lot of them too) then I would advise you to check with your Warranty Support rep...
Forum - 04/25/2023
... to jump through so many hoops for 0.2 or 0.5 Oh and to answer, I agree with my colleagues, you would attach the vehicle report/Worbench to the claim and Hroute it to WSC for review. ...
Forum - 04/27/2023
... of Strategy-Based Diagnostics and are not eligible for OLH unless the extenuating circumstance is documented and approved by service management. ...
Forum - 04/12/2023
I think I have heard it needs to be plugged within 72 hours of the RO open date. I don't think any ZPDI transaction is subject to a SAVI plug in. If the LPO comes in after delivery I would plug it just to be safe.
Forum - 10/19/2023
There used to be a powerpoint or something that would show you how it works but I can't find it. I know I had it in an email from an auditor that did our observation 2 but that was another dealership and I don't think I have access to that anymore. Later...
Forum - 06/27/2023
... resubmitted it the system rejected it for the opcode not being compatible with the vehicle... mind you on a claim that I had previously Hrouted and was paid by GM. When I resubmitted it this morning it went through....
Payment for pending repair orders - 07/12/2023
Anyone in the Southeast region finding your claims are taking an extremely long time to get paid? I am frustrated for sure since I got spoiled with my past support peeps that they were on top of their claims being paid.I have some now from 06/28 that...
Forum - 07/12/2023
... when I used to have to wait for the rep to actually come to the dealership and approve them. So if you are not a high dollar account does that mean your claims go on the back burner? ...
PIP5896A Vette Engine exchange - 08/11/2023
Anyone here familiar or processed a claim for this? PIP5869A. Do you return the engine assembly through the normal WPC special request procedure of printing the Bill of Lading and shipping label from GWM? The document mentions using gmwpc.com...
Forum - 08/14/2023
... A with that number and without the A it is something about an OTA transmission update. If GM sends you an exchange component then they should be sending along some instructions about how to return it or it will simply go back to the core center after...
Forum - 08/01/2023
I think the terminology is throwing you off. "freight" "overnight" "local pickup" it is basically all the same. It goes in your net as an Expedite (NIE). You can claim the mark up on local pickup as NIE and also GM overnight charges. Be sure to watch...
Forum - 08/02/2023
... line flags, but all I see is "pyramid". I am not 100% sure how they categorize them and if that is what you need. Let me know if you don't have experience using that feature in global. ...
Forum - 08/02/2023
Not pyramid for sure, I am seeing on the Service Agent Detail screen in the second box right above where you can download the report this: Add On Repairs % Apr-Jun 2023-07-27 I want to pull the report to show what makes this up.
Forum - 08/03/2023
The search transactions tool is what I usually use to break down stuff and analyze my expense and the RO's that make up the issue but I am just not seeing any selections for add lines. It could be one of those things like 95/5 where they judge us...
Forum - 08/03/2023
... with one person who said that I could only claim 9 because the bulletin says 10 or more. *sigh* I don't think it requires in house authorization to claim up to 10 days. At least I am not aware of one. Anything over you definitely need a pre-authorization...
Forum - 01/04/2024
Give us some more information and we might be able to help. What is your last VIN 8 and can you give us a descriptor on 802? I don't memorize the codes even though I guess I should.
Forum - 01/02/2024
I think to an extent it might depend on your environment, like what kind of volume you do. In some instances I would help out but truthfully I am glad WSC told me to keep my hands off because it is just one more thing they would try to pile on and I have...
What Would You Do? - 01/24 - 12/27/2023
A customer had their 2017 Buick Regal towed to their dealership with concerns of a smoking/burning oil odor and runs rough condition. The technician diagnosed the concern and found that there was internal damage to the engine, requiring replacement.A...
Forum - 12/12/2023
... up the GM oil changes simple. I will PM you my email address and you can let me know if you would like a copy. I have 3 stores using it. We have a discount code system so you can overlook that or use it. Sometimes it isn't about delegating responsibility...
What Would You Do? - 11/23 - 10/25/2023
... service reception, the advisor opened a new job card for installation of the part, and documented the original concern on the repair line as well as noting the previous job card information for reference. The advisor also noted at write up that...
Forum - 03/05/2024
... left holding the short end of the stick. With the markup on a Corvette and they money they make I would tell sales to shut up and just pay for some center caps to make the customer happy. Why would they even waste your time on this one? Tell them to...
We had this happen when a tech had not completed all of his EV training but had done enough we thought. We had to bring the vehicle back, have it insected by the fully trained EV tech and have him write that is was correct. We had to also send system...
Forum - 06/15/2023
... the fact that you need to see if it is a ugn, uvz or ukl. They are not reading the steps and doing what they want. You have to have a set up and program for one part of it and that is the step that most miss. I have 3 different techs and all three are...
Forum - 06/27/2023
... the techs miss them frequently because they don't want to read the recall, they just want to do what the opcode statement says and back it out of their stall. ...
Forum - 05/09/2023
... support, as long as your service manager authorized it. I got an email that Warranty Management would be down, Sunday, for maintenance. My suspicion is they are gonna do some upgrades that mess us up for a bit lol. I have seen some small 'new' things...
Forum - 04/24/2023
I would be cautious. This recall shows open on your VIN? Not that I don't trust you but what is your last 8? If the recall is open and this vehicle was from Canada (I see a lot of them too) then I would advise you to check with your Warranty Support rep...
Forum - 04/25/2023
... to jump through so many hoops for 0.2 or 0.5 Oh and to answer, I agree with my colleagues, you would attach the vehicle report/Worbench to the claim and Hroute it to WSC for review. ...
Forum - 04/27/2023
... of Strategy-Based Diagnostics and are not eligible for OLH unless the extenuating circumstance is documented and approved by service management. ...
Forum - 04/12/2023
I think I have heard it needs to be plugged within 72 hours of the RO open date. I don't think any ZPDI transaction is subject to a SAVI plug in. If the LPO comes in after delivery I would plug it just to be safe.
Forum - 10/19/2023
There used to be a powerpoint or something that would show you how it works but I can't find it. I know I had it in an email from an auditor that did our observation 2 but that was another dealership and I don't think I have access to that anymore. Later...
Forum - 06/27/2023
... resubmitted it the system rejected it for the opcode not being compatible with the vehicle... mind you on a claim that I had previously Hrouted and was paid by GM. When I resubmitted it this morning it went through....
Payment for pending repair orders - 07/12/2023
Anyone in the Southeast region finding your claims are taking an extremely long time to get paid? I am frustrated for sure since I got spoiled with my past support peeps that they were on top of their claims being paid.I have some now from 06/28 that...
Forum - 07/12/2023
... when I used to have to wait for the rep to actually come to the dealership and approve them. So if you are not a high dollar account does that mean your claims go on the back burner? ...
PIP5896A Vette Engine exchange - 08/11/2023
Anyone here familiar or processed a claim for this? PIP5869A. Do you return the engine assembly through the normal WPC special request procedure of printing the Bill of Lading and shipping label from GWM? The document mentions using gmwpc.com...
Forum - 08/14/2023
... A with that number and without the A it is something about an OTA transmission update. If GM sends you an exchange component then they should be sending along some instructions about how to return it or it will simply go back to the core center after...
Forum - 08/01/2023
I think the terminology is throwing you off. "freight" "overnight" "local pickup" it is basically all the same. It goes in your net as an Expedite (NIE). You can claim the mark up on local pickup as NIE and also GM overnight charges. Be sure to watch...
Forum - 08/02/2023
... line flags, but all I see is "pyramid". I am not 100% sure how they categorize them and if that is what you need. Let me know if you don't have experience using that feature in global. ...
Forum - 08/02/2023
Not pyramid for sure, I am seeing on the Service Agent Detail screen in the second box right above where you can download the report this: Add On Repairs % Apr-Jun 2023-07-27 I want to pull the report to show what makes this up.
Forum - 08/03/2023
The search transactions tool is what I usually use to break down stuff and analyze my expense and the RO's that make up the issue but I am just not seeing any selections for add lines. It could be one of those things like 95/5 where they judge us...
Forum - 08/03/2023
... with one person who said that I could only claim 9 because the bulletin says 10 or more. *sigh* I don't think it requires in house authorization to claim up to 10 days. At least I am not aware of one. Anything over you definitely need a pre-authorization...
Forum - 01/04/2024
Give us some more information and we might be able to help. What is your last VIN 8 and can you give us a descriptor on 802? I don't memorize the codes even though I guess I should.
Forum - 01/02/2024
I think to an extent it might depend on your environment, like what kind of volume you do. In some instances I would help out but truthfully I am glad WSC told me to keep my hands off because it is just one more thing they would try to pile on and I have...
What Would You Do? - 01/24 - 12/27/2023
A customer had their 2017 Buick Regal towed to their dealership with concerns of a smoking/burning oil odor and runs rough condition. The technician diagnosed the concern and found that there was internal damage to the engine, requiring replacement.A...
Forum - 12/12/2023
... up the GM oil changes simple. I will PM you my email address and you can let me know if you would like a copy. I have 3 stores using it. We have a discount code system so you can overlook that or use it. Sometimes it isn't about delegating responsibility...
What Would You Do? - 11/23 - 10/25/2023
... service reception, the advisor opened a new job card for installation of the part, and documented the original concern on the repair line as well as noting the previous job card information for reference. The advisor also noted at write up that...
Forum - 03/05/2024
... left holding the short end of the stick. With the markup on a Corvette and they money they make I would tell sales to shut up and just pay for some center caps to make the customer happy. Why would they even waste your time on this one? Tell them to...
Forum - 02/14/2024
... this VIN, a 2021 Chevrolet Tahoe, the labor time selection associated with the labor operation, would be "Base" (vs LWB or SWB) which is ST. Review the time punch and technician documentation in support of the ST request. Management is responsible for...
Forum - 01/26/2024
... authorizations I don't need on a ticket than not have ones that I do need so I pick and choose what knowledge in the changes I share to prevent internal issues. Maybe it isn't P&P but some of these things continue to be store policy even though they...
Forum - 01/30/2024
... The process applies to wheels, seat covers, outside mirror assemblies, steering wheels, interior door trim, certain field actions-as noted within the field action, assist steps, upper and lower control arms for 2019-current MY Silverado 1500 & Sierra...
What Would You Do? - 02/24 - 01/29/2024
The customer concern statement on the part warranty transaction noted that a 2012 Chevrolet Silverado with 145,528 miles was brought into the dealership on a tow truck. The technician noted that the engine required replacement due to a bad crankshaft...
Forum - 03/22/2024
... the line was written COD then changed. I think you said you are on CDK it is notorious for this. What happens is parts sees the COD designation so they will bill everything out but instead of leaving the parts price alone they bump it up to matrix or...
Forum - 03/22/2024
... and new vehicles we have adopted a store policy that any recalls or mechanical repair lines that would potentially be added are all put on a new ticket. So, if we have a used car that needs warranty repairs a new ticket is opened for each line, the SM...
Forum - 03/22/2024
... better than that they all usually print the receipts and attach them to the ticket so I can see what they did or didn't do. Every time it has been they missed one or more. We are doing better but I am still waiting for 6 vehicles to come back to each...
Forum - 05/31/2024
... other options listed you use that time for your vehicle. IF none of those options apply then you would use "base". I wish I had an example but I don't at the moment. You have to be careful though, because sometimes the base listing is a leftover...
Forum - 05/21/2024
... approval statements, date, time, and method of contact for the customer. Reprinting tickets you can do AS LONG AS YOU RETAIN THE ORIGINAL. It may be a convenience for your staff but if you are adding lines, reprinting, and tossing the originals you are...
Forum - 05/10/2024
... My inspector (who is also the head of the detail dept) called the terminal manager and explained what happened. That driver returned his truck to find out he was unemployed for that. I say all this, to say, GM holds carriers to their contracts...
Lets talk straight time..... - 05/07/2024
... class Chris had said diag and OLH has to be clocked accordingly. I already have the techs do that, but, one of my past WSC's said that to not submit separately (it even had flagged not eligible when submitting at that time). Yesterday had...
Improved Process for GM Courtesy Transportation Warranty Loaner Reimbursement - 10/31/2024
... available. This includes, but is not limited to, the use of CSO-3, D2D, SPAC, and reaching out to your DVM/DMA-R as needed. Attach a copy of the loaner agreement/rental invoice to support the date the customer went into the rental and returned the vehicle....
Incompatible Parts Rejects - 10/31/2024
... part failure causes damage to other parts. Labor operations are programmed to pay parts that would be expected to be replaced based on the labor operation title. When submitting with GM Authorization for payment, be specific in the comment section as...
GDS2 Printouts for Add On Repairs and Repeat Repairs - 08/28/2024
... must have GDS2 printout to support the additional repair. Be sure to share this information with your service advisors and technicians to ensure policy compliance....
GM Approvals - 03/23/2024
... 20-NA-159 Replacement of wheels, seat covers/cushions, outside mirror assemblies, steering wheels, door trim, etc: Pre-approval is required prior to warranty replacement of select components as identified in Bulletin 18-NA-306. Also identified within...
June 2024 Recall Update - 05/30/2024
... the condition in certain Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, Silverado 1500 New, GMC Yukon, Yukon XL and Sierra 1500 New. The recall program is in effect until May 31, 2026. Safety Recall N232426400-03 Tailgate May Open Unexpectedly:...
Labor Operations for Single Failures and Subsequent Damage - 05/30/2024
... were leaking and the failure of one did not cause the failure of the other, two transactions would need to be submitted with both the compressor and the condenser labor operations, with labor time reduced as necessary for overlap. A line would need to...
Forum - 07/11/2024
I agree that it will have to be OLH with proper punch times. I will let the manager decide on doing the feeback Thank you for your input.
Forum - 07/11/2024
Yeah you just do an add credit on the original claim then I would go into accounting for the new ticket and then change the control to the original RO number so it balances out. I don't want to say it happens frequently but enough for me to quickly fix...
What Would You Do? - 07/24 - 06/26/2024
... reduce message with their truck. At the time of the repair the vehicle had 43,000 miles on the odometer.The technician removed the left cylinder head and found cylinder #7 intake lifter collapsed and exhaust lifter roller pitted. An inspection at the...
Forum - 08/22/2024
... of the transaction. When more than one WCC is generated for a programming event, it is required to document all WCCs in the Correction field on the job card. Dealers must also enter one of the codes in the WCC field of the transaction, otherwise the...
What Would You Do? - 10/24 - 09/26/2024
... off the area and adding dye, leaks were found from the top of both camshaft covers leaking down. Both camshaft covers were resealed. The ignition coil on cylinder 4 was oil soaked from the engine oil leak and a misfire was detected from the oil-soaked...
Forum - 09/18/2024
In my professional opinion what he is doing is "non-compliant" and would cause issues in an audit. Must be nice to have someone to transcribe your notes. My 25 years as a tech I had to do it all myself, hand written or typed.
Forum - 10/21/2024
... shows accept. If you know the tires were received and it still says reject I am not sure what you do. Maybe we need more info on the timeline and the status of your return? ...
Forum - 10/21/2024
... on your rejection comment the system may still think the grease is "not compatible" which would mean if you want to get it paid for you would have to submit for parts authorization comments from the SM and GM authorize, or GM may ultimately tell you...
... this VIN, a 2021 Chevrolet Tahoe, the labor time selection associated with the labor operation, would be "Base" (vs LWB or SWB) which is ST. Review the time punch and technician documentation in support of the ST request. Management is responsible for...
Forum - 01/26/2024
... authorizations I don't need on a ticket than not have ones that I do need so I pick and choose what knowledge in the changes I share to prevent internal issues. Maybe it isn't P&P but some of these things continue to be store policy even though they...
Forum - 01/30/2024
... The process applies to wheels, seat covers, outside mirror assemblies, steering wheels, interior door trim, certain field actions-as noted within the field action, assist steps, upper and lower control arms for 2019-current MY Silverado 1500 & Sierra...
What Would You Do? - 02/24 - 01/29/2024
The customer concern statement on the part warranty transaction noted that a 2012 Chevrolet Silverado with 145,528 miles was brought into the dealership on a tow truck. The technician noted that the engine required replacement due to a bad crankshaft...
Forum - 03/22/2024
... the line was written COD then changed. I think you said you are on CDK it is notorious for this. What happens is parts sees the COD designation so they will bill everything out but instead of leaving the parts price alone they bump it up to matrix or...
Forum - 03/22/2024
... and new vehicles we have adopted a store policy that any recalls or mechanical repair lines that would potentially be added are all put on a new ticket. So, if we have a used car that needs warranty repairs a new ticket is opened for each line, the SM...
Forum - 03/22/2024
... better than that they all usually print the receipts and attach them to the ticket so I can see what they did or didn't do. Every time it has been they missed one or more. We are doing better but I am still waiting for 6 vehicles to come back to each...
Forum - 05/31/2024
... other options listed you use that time for your vehicle. IF none of those options apply then you would use "base". I wish I had an example but I don't at the moment. You have to be careful though, because sometimes the base listing is a leftover...
Forum - 05/21/2024
... approval statements, date, time, and method of contact for the customer. Reprinting tickets you can do AS LONG AS YOU RETAIN THE ORIGINAL. It may be a convenience for your staff but if you are adding lines, reprinting, and tossing the originals you are...
Forum - 05/10/2024
... My inspector (who is also the head of the detail dept) called the terminal manager and explained what happened. That driver returned his truck to find out he was unemployed for that. I say all this, to say, GM holds carriers to their contracts...
Lets talk straight time..... - 05/07/2024
... class Chris had said diag and OLH has to be clocked accordingly. I already have the techs do that, but, one of my past WSC's said that to not submit separately (it even had flagged not eligible when submitting at that time). Yesterday had...
Improved Process for GM Courtesy Transportation Warranty Loaner Reimbursement - 10/31/2024
... available. This includes, but is not limited to, the use of CSO-3, D2D, SPAC, and reaching out to your DVM/DMA-R as needed. Attach a copy of the loaner agreement/rental invoice to support the date the customer went into the rental and returned the vehicle....
Incompatible Parts Rejects - 10/31/2024
... part failure causes damage to other parts. Labor operations are programmed to pay parts that would be expected to be replaced based on the labor operation title. When submitting with GM Authorization for payment, be specific in the comment section as...
GDS2 Printouts for Add On Repairs and Repeat Repairs - 08/28/2024
... must have GDS2 printout to support the additional repair. Be sure to share this information with your service advisors and technicians to ensure policy compliance....
GM Approvals - 03/23/2024
... 20-NA-159 Replacement of wheels, seat covers/cushions, outside mirror assemblies, steering wheels, door trim, etc: Pre-approval is required prior to warranty replacement of select components as identified in Bulletin 18-NA-306. Also identified within...
June 2024 Recall Update - 05/30/2024
... the condition in certain Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, Silverado 1500 New, GMC Yukon, Yukon XL and Sierra 1500 New. The recall program is in effect until May 31, 2026. Safety Recall N232426400-03 Tailgate May Open Unexpectedly:...
Labor Operations for Single Failures and Subsequent Damage - 05/30/2024
... were leaking and the failure of one did not cause the failure of the other, two transactions would need to be submitted with both the compressor and the condenser labor operations, with labor time reduced as necessary for overlap. A line would need to...
Forum - 07/11/2024
I agree that it will have to be OLH with proper punch times. I will let the manager decide on doing the feeback Thank you for your input.
Forum - 07/11/2024
Yeah you just do an add credit on the original claim then I would go into accounting for the new ticket and then change the control to the original RO number so it balances out. I don't want to say it happens frequently but enough for me to quickly fix...
What Would You Do? - 07/24 - 06/26/2024
... reduce message with their truck. At the time of the repair the vehicle had 43,000 miles on the odometer.The technician removed the left cylinder head and found cylinder #7 intake lifter collapsed and exhaust lifter roller pitted. An inspection at the...
Forum - 08/22/2024
... of the transaction. When more than one WCC is generated for a programming event, it is required to document all WCCs in the Correction field on the job card. Dealers must also enter one of the codes in the WCC field of the transaction, otherwise the...
What Would You Do? - 10/24 - 09/26/2024
... off the area and adding dye, leaks were found from the top of both camshaft covers leaking down. Both camshaft covers were resealed. The ignition coil on cylinder 4 was oil soaked from the engine oil leak and a misfire was detected from the oil-soaked...
Forum - 09/18/2024
In my professional opinion what he is doing is "non-compliant" and would cause issues in an audit. Must be nice to have someone to transcribe your notes. My 25 years as a tech I had to do it all myself, hand written or typed.
Forum - 10/21/2024
... shows accept. If you know the tires were received and it still says reject I am not sure what you do. Maybe we need more info on the timeline and the status of your return? ...
Forum - 10/21/2024
... on your rejection comment the system may still think the grease is "not compatible" which would mean if you want to get it paid for you would have to submit for parts authorization comments from the SM and GM authorize, or GM may ultimately tell you...
OLH Self-Empowerment Levels - 02/28/2023
... hr Reminder: OLH must be supported with technician comments on the job card detailing what the OLH entailed, separate on/off time punches to support the OLH claimed, and service management authorization on the job card (signature/initials,...
Reject of the Month - March 2023 - 02/28/2023
... the valve body and solenoid body, reprogram and fast learn. Based on the technician’s documentation, the warranty administrator selected labor operation 8463700 control valve solenoid body replacement from the LTG for the repair and selected part...
Labor Operations for Single Failures and Consequential Damage - 05/23/2023
... were leaking and the failure of one did not cause the failure of the other, two transactions would need to be submitted with both the compressor and the condenser labor operations, with labor time reduced as necessary for overlap. A line would need to...
Warranty Blocks and Branded Titles - 05/23/2023
... dealers must submit a pre-authorization request in the empowerment portal for prior approval. Documentation supporting the error will be required. A Warranty Block will be applied if GM has determined that vehicle modification, damage, abuse, or odometer...
Part Warranty Clarification - 04/25/2023
... Bearings Water Pumps While these parts are no longer lifetime warranty parts, you must honor the customer’s warranty if they were installed prior to April 1st, 2018. The warranty is on the part only. Consumer Parts and Accessories Warranty:...
Job Card Reprints - 09/26/2022
... audit, the paid warranty transaction is subject to debit. If the shop copy does come up missing, you are allowed to reprint the job card, but it must be approved by service management. From Policies & Procedures Manual, Article 6.2.1: In the...
Goodwill Tools - 09/26/2022
... the balance from the $100 cannot be used on a future service and GM is not to be charged more than what is customary. 0600015 – This labor operation is titled “Incidental Non-Warranty Expense” and the description for its use is...
February 2023 Recall Update - 01/24/2023
... service procedure. Models that are impacted by the update include certain 2022 Chevrolet Silverado 1500 LTD, Silverado 1500 New, Traverse, GMC Sierra 1500 Limited, Sierra 1500 New, 2022-23 Chevrolet Silverado 2500HD/3500HD, and GMC Sierra 2500HD/3500HD...
CSMT App - 11/29/2023
... that are set to perform automatics updates should now list the CSMT app at version 3.8. If your devices is not set to perform automatic updates, the update may be performed manually through the App Store (Apple) or Google Play Store (Android)....
Published Base Time Does Not Require Clock Time - 08/29/2023
... that are separately identifiable and labeled. When labeling any of these three clock times you can use your DMS indicators, if applicable, or simply write next to the clock time whether the time represents diagnosis time, OLH, or ST. Published diagnostic...
Reject of the Month - September 2023 - 08/29/2023
... USD ($25.00 CAN) administrative allowance for return of the used high voltage battery assembly (document preparation and packaging). Add this amount in the Administrative Allowance Net Item field when submitting the repair transaction. The transaction...
ZPTI Part Warranty Exceptions - 07/25/2023
... of GM and ACDelco parts installed at dealerships have the 24-month, unlimited mileage warranty. You can find a detailed list of part warranties in our Warranty Community under the Resource tab. Open the Warranty Help Cards to find the GM Replacement...
Simplifying Transportation Transactions - 02/23/2022
... paint full color coat labor operation in the Paint and Coatings section of the LTG. Additionally, you may claim paint mix time and material allowance. When it is required to paint both sides and/or edges of a panel, up to an additional 25% can be added...
The Photo Return Process - 02/23/2022
... a dealer completes a Part Photo Return Request, they will be eligible to receive reimbursement. You must wait until the Part Photo Return Request has been chosen to be “scrapped locally” or “returned to the Warranty Parts Center (WPC)”...
Getting to Know the PET - 01/03/2022
... as age/mileage accumulate beyond the coverage period. The following are a few quick tips to help you get better acquainted with the features and functionality of the tool: The Policy Evaluation Tool must always be run prior to offering GM Policy assistance...
Labor Time Guide Request for Review Process - 08/22/2022
... and part quantity/dollar amount in Service Information. Requests for review are submitted once you have built your vehicle or pasted in the VIN in the Labor Time Guide. The Request for Review form can be accessed by selecting the FEEDBACK icon (looks...
Battery Maintenance Report - 07/27/2022
... DCBS. The report also identifies vehicles that need to be started and moved as they have remained dormant for an extended period and are no longer transmitting battery state of health information to GM. It is important to note that it may take...
GMPP Transactions - 10/01/2021
... Transaction” screen in GWM. To do this, select the correct business unit (MIC) type in your BAC and press enter or “Go”. When this is done, the selected BU will update. You will then be able to select the valid transaction...
Vehicle Payment Reimbursement - 06/29/2021
... the Complaint, Cause, and Correction fields must contain a detailed explanation, the exact dollar value of the monthly payment (including method used to determine or calculate the payment amount) and the check number issued to the customer as reimbursement....
Air Conditioning Tips & Reminders - 06/29/2021
... (gwp) of 4. In contrast, R-134a has a gwp of 1,410, meaning that the release of one gram of R-134a would have the same global warming effect as releasing 1,410 grams of carbon dioxide. The R-1234yf supply tank is white with a red band to denote...
February 2021 Recall Update - 01/27/2021
... 620 vehicles are included in the recall program, which includes certain 2017-20 Chevrolet Colorado and GMC Canyon trucks equipped with a 2.5L engine or a 3.6L engine. Service replacement evaporative emissions canister parts that were not manufactured...
Labor Operation Exceptions - 04/29/2021
... requiring either a repair or a replacement. The labor operation used to submit for reimbursement would be the radiator replacement labor operation and the time to repair or replace the transmission would be submitted as OLH. All parts would be included...
Courtesy Transportation Program Coverage & Eligibility - 03/22/2021
... or, within the Powertrain warranty if the component involved in the recall is a component that would be covered under the Powertrain warranty. A rental may be given to the customer for a recall service if the bulletin specifically includes provisions...
June 2021 Recall Update - 05/26/2021
... Capabilities: The recall bulletin addresses an incorrect label on certain 2020 Chevrolet Silverado 1500 and Sierra 1500 vehicles that are equipped with trailering information labels that incorrectly state the vehicle’s trailering capabilities....
New Technician Add Times for Transmission Repairs - 05/26/2021
... electric powertrains Published allowances will be: Diagnosis Time – 0.0-1.0 hr. You may claim up to the allowable labor hours depending on actual time to perform diagnosis, i.e., test drive, pressure tests, GDS2 diagnostics, etc. Cleaning and...
... hr Reminder: OLH must be supported with technician comments on the job card detailing what the OLH entailed, separate on/off time punches to support the OLH claimed, and service management authorization on the job card (signature/initials,...
Reject of the Month - March 2023 - 02/28/2023
... the valve body and solenoid body, reprogram and fast learn. Based on the technician’s documentation, the warranty administrator selected labor operation 8463700 control valve solenoid body replacement from the LTG for the repair and selected part...
Labor Operations for Single Failures and Consequential Damage - 05/23/2023
... were leaking and the failure of one did not cause the failure of the other, two transactions would need to be submitted with both the compressor and the condenser labor operations, with labor time reduced as necessary for overlap. A line would need to...
Warranty Blocks and Branded Titles - 05/23/2023
... dealers must submit a pre-authorization request in the empowerment portal for prior approval. Documentation supporting the error will be required. A Warranty Block will be applied if GM has determined that vehicle modification, damage, abuse, or odometer...
Part Warranty Clarification - 04/25/2023
... Bearings Water Pumps While these parts are no longer lifetime warranty parts, you must honor the customer’s warranty if they were installed prior to April 1st, 2018. The warranty is on the part only. Consumer Parts and Accessories Warranty:...
Job Card Reprints - 09/26/2022
... audit, the paid warranty transaction is subject to debit. If the shop copy does come up missing, you are allowed to reprint the job card, but it must be approved by service management. From Policies & Procedures Manual, Article 6.2.1: In the...
Goodwill Tools - 09/26/2022
... the balance from the $100 cannot be used on a future service and GM is not to be charged more than what is customary. 0600015 – This labor operation is titled “Incidental Non-Warranty Expense” and the description for its use is...
February 2023 Recall Update - 01/24/2023
... service procedure. Models that are impacted by the update include certain 2022 Chevrolet Silverado 1500 LTD, Silverado 1500 New, Traverse, GMC Sierra 1500 Limited, Sierra 1500 New, 2022-23 Chevrolet Silverado 2500HD/3500HD, and GMC Sierra 2500HD/3500HD...
CSMT App - 11/29/2023
... that are set to perform automatics updates should now list the CSMT app at version 3.8. If your devices is not set to perform automatic updates, the update may be performed manually through the App Store (Apple) or Google Play Store (Android)....
Published Base Time Does Not Require Clock Time - 08/29/2023
... that are separately identifiable and labeled. When labeling any of these three clock times you can use your DMS indicators, if applicable, or simply write next to the clock time whether the time represents diagnosis time, OLH, or ST. Published diagnostic...
Reject of the Month - September 2023 - 08/29/2023
... USD ($25.00 CAN) administrative allowance for return of the used high voltage battery assembly (document preparation and packaging). Add this amount in the Administrative Allowance Net Item field when submitting the repair transaction. The transaction...
ZPTI Part Warranty Exceptions - 07/25/2023
... of GM and ACDelco parts installed at dealerships have the 24-month, unlimited mileage warranty. You can find a detailed list of part warranties in our Warranty Community under the Resource tab. Open the Warranty Help Cards to find the GM Replacement...
Simplifying Transportation Transactions - 02/23/2022
... paint full color coat labor operation in the Paint and Coatings section of the LTG. Additionally, you may claim paint mix time and material allowance. When it is required to paint both sides and/or edges of a panel, up to an additional 25% can be added...
The Photo Return Process - 02/23/2022
... a dealer completes a Part Photo Return Request, they will be eligible to receive reimbursement. You must wait until the Part Photo Return Request has been chosen to be “scrapped locally” or “returned to the Warranty Parts Center (WPC)”...
Getting to Know the PET - 01/03/2022
... as age/mileage accumulate beyond the coverage period. The following are a few quick tips to help you get better acquainted with the features and functionality of the tool: The Policy Evaluation Tool must always be run prior to offering GM Policy assistance...
Labor Time Guide Request for Review Process - 08/22/2022
... and part quantity/dollar amount in Service Information. Requests for review are submitted once you have built your vehicle or pasted in the VIN in the Labor Time Guide. The Request for Review form can be accessed by selecting the FEEDBACK icon (looks...
Battery Maintenance Report - 07/27/2022
... DCBS. The report also identifies vehicles that need to be started and moved as they have remained dormant for an extended period and are no longer transmitting battery state of health information to GM. It is important to note that it may take...
GMPP Transactions - 10/01/2021
... Transaction” screen in GWM. To do this, select the correct business unit (MIC) type in your BAC and press enter or “Go”. When this is done, the selected BU will update. You will then be able to select the valid transaction...
Vehicle Payment Reimbursement - 06/29/2021
... the Complaint, Cause, and Correction fields must contain a detailed explanation, the exact dollar value of the monthly payment (including method used to determine or calculate the payment amount) and the check number issued to the customer as reimbursement....
Air Conditioning Tips & Reminders - 06/29/2021
... (gwp) of 4. In contrast, R-134a has a gwp of 1,410, meaning that the release of one gram of R-134a would have the same global warming effect as releasing 1,410 grams of carbon dioxide. The R-1234yf supply tank is white with a red band to denote...
February 2021 Recall Update - 01/27/2021
... 620 vehicles are included in the recall program, which includes certain 2017-20 Chevrolet Colorado and GMC Canyon trucks equipped with a 2.5L engine or a 3.6L engine. Service replacement evaporative emissions canister parts that were not manufactured...
Labor Operation Exceptions - 04/29/2021
... requiring either a repair or a replacement. The labor operation used to submit for reimbursement would be the radiator replacement labor operation and the time to repair or replace the transmission would be submitted as OLH. All parts would be included...
Courtesy Transportation Program Coverage & Eligibility - 03/22/2021
... or, within the Powertrain warranty if the component involved in the recall is a component that would be covered under the Powertrain warranty. A rental may be given to the customer for a recall service if the bulletin specifically includes provisions...
June 2021 Recall Update - 05/26/2021
... Capabilities: The recall bulletin addresses an incorrect label on certain 2020 Chevrolet Silverado 1500 and Sierra 1500 vehicles that are equipped with trailering information labels that incorrectly state the vehicle’s trailering capabilities....
New Technician Add Times for Transmission Repairs - 05/26/2021
... electric powertrains Published allowances will be: Diagnosis Time – 0.0-1.0 hr. You may claim up to the allowable labor hours depending on actual time to perform diagnosis, i.e., test drive, pressure tests, GDS2 diagnostics, etc. Cleaning and...
Policy Evaluation Tool - 09/24/2019
... Evaluation Tool Usage History” pop-up message will appear on the screen and let you know how many times the VIN was run at your dealership. It will also let you know if it was run at another dealership. If run at your dealership, you can select...
November 2019 Recall Update - 10/23/2019
... has been updated to revise the model year for involved vehicles. The 2018 Chevrolet Silverado equipped with Special Service Package and the 2018-19 Chevrolet Tahoe equipped with Police Package or Special Service Package are involved in the program. Safety...
Assembly Consumer Warranty - 12/02/2019
... is only the balance of the Powertrain warranty, or 12 months, whichever is greater. If you are doing a policy repair on any of these components, you are required to run the Policy Evaluation Tool. If the results are that GM will participate in...
NOVEMBER 2020 RECALL UPDATE - 10/27/2020
... Escalade ESV, Chevrolet Suburban, Tahoe, GMC Yukon, Yukon XL, and 2014-18 Chevrolet Silverado LD, GMC Sierra LD vehicles. Dealers are instructed to replace the vacuum pump and vacuum pump belt. Special Coverage A192219310-01 Radiator Leaks-Maven...
Limited Lifetime Parts Warranty - 11/25/2020
... Also, most claims over 24 months will require the Policy flag to be selected as Global Warranty doesn’t always recognize Lifetime Warranty parts....
Components and Services with Limited Coverage - 12/29/2020
... owner’s manual, it is usually up to the service advisors to inform their customers as to what is covered and what is not during write up. There is a statement in the Policies and Procedures manual that states: There is to be a clear understanding...
Warranty Parts Center Bulletin Update - 09/22/2020
... current empowerment levels. Confirm that the GM-US unit is selected from the Business Unit drop down menu. To easily view the most current empowerment level, scroll the Empowerment table to the right to view the Start Date column. Click on the Start...
Maintenance, Adjustments, and Wear Items - 10/23/2018
... necessarily be approved, as brake noise isn’t necessarily a defect. When in doubt, contact your Warranty Support Center Specialist to discuss if approval will be given before the pads are replaced. Wheel alignments cannot be performed on...
Pre-Repair Authorization - 03/26/2019
... email will go to that email address. Not sure which email address was entered when creating your profile? You can access your profile information within the app at any time and edit or update it. All decisions are returned with a case number; this...
Air Conditioning Guidelines - 04/22/2019
... from the GE-50300 Recovery/Recycle/Recharge Machine must be attached to the job card. The data documents the vehicle’s VIN, humidity, temperature, high and low side pressures, recovered and charged amounts, gas analyzer results, and vacuum time. The...
Goodwill Tools - 05/29/2019
... the balance from the $100 cannot be used on a future service and GM is not to be charged more than what is customary. 0600015 – This labor operation is titled “Incidental Non-Warranty Expense” and the description for its use is...
July 2018 Recall Update - 06/25/2018
... a copy of the customer notification letter. The recall involves certain 2009-2014 Chevrolet Silverado HD and GMC Sierra HD, 2009-2018 Chevrolet Express and GMC Savana, 2009 GMC 5000, 6000, 7000, and 8000 medium duty series, and 2009 Isuzu F-Series medium...
August 2018 Recall Update - 07/23/2018
... Satisfaction Recall 18027 Power Steering Loss of Assist: Certain 2015 Chevrolet Colorado and GMC Canyon vehicles may have a condition in which the power steering may be lost as a result of fretting corrosion. Dealers are instructed to replace the complete...
New Vehicle Damage - Damage Code - 03/26/2018
... Codes Quick Reference Warranty Help Card for each of the New Vehicle Inspection Technicians at your dealership. The help cards are located within the Resources tab of the site....
Air Conditioning Season - 04/23/2018
... from the GE-50300 Recovery/Recycle/Recharge Machine must be attached to the job card. The data documents the vehicle’s VIN, humidity, temperature, high and low side pressures, recovered and charged amounts, gas analyzer results, and vacuum time. The...
Upcoming Changes - 04/23/2018
PDI Labor - GM has announced two important changes that are coming down the pipe. The first change addresses the new PDI process effective with 2019 model year vehicles. Approximately 30 inspection points have been eliminated from the new PDI process,...
Personal Property Damage - 02/20/2018
... if applicable. The customer may be issued a check once all procedures are followed. What is not considered personal property damage? Claims that are the result of a collision, fire, flood, lighting strike, sun or temperature related damage,...
July 2017 Recall Update - 06/19/2017
... to include an add time for the Chevrolet LTZ trim level. Certain 2007-2008 Chevrolet Silverado 2500/3500 Heavy Duty and 2007-2008 GMC Sierra 2500/3500 Heavy Duty trucks are involved in the recall. Safety Recall 15826-01: Front Passenger Air Bag...
Option A or C Labor Rate - 11/21/2017
... rate agreement were required to complete and return the Option C enrollment form by 11/30/2017. By doing so, the dealer is re-enrolled in Option C and will continue to receive automatic labor rate increases on January 1, for the next three years. If...
Wheel Alignment Warranty Transactions - 11/29/2016
... job card, which is easily accomplished by attaching the alignment machine printout. Due to the tie down during shipping, the vehicle’s suspension requires some time to reach normal operating characteristics. For this reason, new vehicles are not...
Option A or C Labor Rate - 11/29/2016
... were required to complete and return the Option C enrollment form by November 30, 2016. By doing so, the dealer is re-enrolled in Option C and will continue to receive automatic labor rate increases on January 1, for the next three years. If the...
November 2016 Recall Update - 10/26/2016
... Reduction Fluid Tank: Certain 2010-2012 Chevrolet Express, GMC Savana; 2011-2012 Chevrolet Silverado HD, GMC Sierra HD vehicles equipped with a 6.6L diesel engine are involved in the special coverage. The bulletin has been updated to include diagnostic...
Consumer Part Warranty - 09/27/2016
... is a two-part form that provides all the details of the component replacement coverage, including what is not covered. If a service agent replaces any one of these components as a policy repair, the customer receives the longer warranty only if...
Open Recalls - 09/27/2016
... Reports Application in GlobalConnect, under the Service Department tab, will list the vehicles on your lot with open recalls, both for new and used vehicles. While this report is provided to help identify vehicles in your inventory with open recalls,...
What is the Average Age of Your Transactions? - 07/28/2016
... due to a syntax error or a reject. The report also shows the total credit, and debits, broken down in the various categories. One section that should be paid attention to is the Transaction Analysis page where it displays the average age of transactions,...
... Evaluation Tool Usage History” pop-up message will appear on the screen and let you know how many times the VIN was run at your dealership. It will also let you know if it was run at another dealership. If run at your dealership, you can select...
November 2019 Recall Update - 10/23/2019
... has been updated to revise the model year for involved vehicles. The 2018 Chevrolet Silverado equipped with Special Service Package and the 2018-19 Chevrolet Tahoe equipped with Police Package or Special Service Package are involved in the program. Safety...
Assembly Consumer Warranty - 12/02/2019
... is only the balance of the Powertrain warranty, or 12 months, whichever is greater. If you are doing a policy repair on any of these components, you are required to run the Policy Evaluation Tool. If the results are that GM will participate in...
NOVEMBER 2020 RECALL UPDATE - 10/27/2020
... Escalade ESV, Chevrolet Suburban, Tahoe, GMC Yukon, Yukon XL, and 2014-18 Chevrolet Silverado LD, GMC Sierra LD vehicles. Dealers are instructed to replace the vacuum pump and vacuum pump belt. Special Coverage A192219310-01 Radiator Leaks-Maven...
Limited Lifetime Parts Warranty - 11/25/2020
... Also, most claims over 24 months will require the Policy flag to be selected as Global Warranty doesn’t always recognize Lifetime Warranty parts....
Components and Services with Limited Coverage - 12/29/2020
... owner’s manual, it is usually up to the service advisors to inform their customers as to what is covered and what is not during write up. There is a statement in the Policies and Procedures manual that states: There is to be a clear understanding...
Warranty Parts Center Bulletin Update - 09/22/2020
... current empowerment levels. Confirm that the GM-US unit is selected from the Business Unit drop down menu. To easily view the most current empowerment level, scroll the Empowerment table to the right to view the Start Date column. Click on the Start...
Maintenance, Adjustments, and Wear Items - 10/23/2018
... necessarily be approved, as brake noise isn’t necessarily a defect. When in doubt, contact your Warranty Support Center Specialist to discuss if approval will be given before the pads are replaced. Wheel alignments cannot be performed on...
Pre-Repair Authorization - 03/26/2019
... email will go to that email address. Not sure which email address was entered when creating your profile? You can access your profile information within the app at any time and edit or update it. All decisions are returned with a case number; this...
Air Conditioning Guidelines - 04/22/2019
... from the GE-50300 Recovery/Recycle/Recharge Machine must be attached to the job card. The data documents the vehicle’s VIN, humidity, temperature, high and low side pressures, recovered and charged amounts, gas analyzer results, and vacuum time. The...
Goodwill Tools - 05/29/2019
... the balance from the $100 cannot be used on a future service and GM is not to be charged more than what is customary. 0600015 – This labor operation is titled “Incidental Non-Warranty Expense” and the description for its use is...
July 2018 Recall Update - 06/25/2018
... a copy of the customer notification letter. The recall involves certain 2009-2014 Chevrolet Silverado HD and GMC Sierra HD, 2009-2018 Chevrolet Express and GMC Savana, 2009 GMC 5000, 6000, 7000, and 8000 medium duty series, and 2009 Isuzu F-Series medium...
August 2018 Recall Update - 07/23/2018
... Satisfaction Recall 18027 Power Steering Loss of Assist: Certain 2015 Chevrolet Colorado and GMC Canyon vehicles may have a condition in which the power steering may be lost as a result of fretting corrosion. Dealers are instructed to replace the complete...
New Vehicle Damage - Damage Code - 03/26/2018
... Codes Quick Reference Warranty Help Card for each of the New Vehicle Inspection Technicians at your dealership. The help cards are located within the Resources tab of the site....
Air Conditioning Season - 04/23/2018
... from the GE-50300 Recovery/Recycle/Recharge Machine must be attached to the job card. The data documents the vehicle’s VIN, humidity, temperature, high and low side pressures, recovered and charged amounts, gas analyzer results, and vacuum time. The...
Upcoming Changes - 04/23/2018
PDI Labor - GM has announced two important changes that are coming down the pipe. The first change addresses the new PDI process effective with 2019 model year vehicles. Approximately 30 inspection points have been eliminated from the new PDI process,...
Personal Property Damage - 02/20/2018
... if applicable. The customer may be issued a check once all procedures are followed. What is not considered personal property damage? Claims that are the result of a collision, fire, flood, lighting strike, sun or temperature related damage,...
July 2017 Recall Update - 06/19/2017
... to include an add time for the Chevrolet LTZ trim level. Certain 2007-2008 Chevrolet Silverado 2500/3500 Heavy Duty and 2007-2008 GMC Sierra 2500/3500 Heavy Duty trucks are involved in the recall. Safety Recall 15826-01: Front Passenger Air Bag...
Option A or C Labor Rate - 11/21/2017
... rate agreement were required to complete and return the Option C enrollment form by 11/30/2017. By doing so, the dealer is re-enrolled in Option C and will continue to receive automatic labor rate increases on January 1, for the next three years. If...
Wheel Alignment Warranty Transactions - 11/29/2016
... job card, which is easily accomplished by attaching the alignment machine printout. Due to the tie down during shipping, the vehicle’s suspension requires some time to reach normal operating characteristics. For this reason, new vehicles are not...
Option A or C Labor Rate - 11/29/2016
... were required to complete and return the Option C enrollment form by November 30, 2016. By doing so, the dealer is re-enrolled in Option C and will continue to receive automatic labor rate increases on January 1, for the next three years. If the...
November 2016 Recall Update - 10/26/2016
... Reduction Fluid Tank: Certain 2010-2012 Chevrolet Express, GMC Savana; 2011-2012 Chevrolet Silverado HD, GMC Sierra HD vehicles equipped with a 6.6L diesel engine are involved in the special coverage. The bulletin has been updated to include diagnostic...
Consumer Part Warranty - 09/27/2016
... is a two-part form that provides all the details of the component replacement coverage, including what is not covered. If a service agent replaces any one of these components as a policy repair, the customer receives the longer warranty only if...
Open Recalls - 09/27/2016
... Reports Application in GlobalConnect, under the Service Department tab, will list the vehicles on your lot with open recalls, both for new and used vehicles. While this report is provided to help identify vehicles in your inventory with open recalls,...
What is the Average Age of Your Transactions? - 07/28/2016
... due to a syntax error or a reject. The report also shows the total credit, and debits, broken down in the various categories. One section that should be paid attention to is the Transaction Analysis page where it displays the average age of transactions,...
Certified Pre-Owned Vehicles and Open Recalls - 06/30/2015
... GM decertified vehicles that had open recalls dated prior to the day the vehicle was certified. You may identify the decertified VINs by generating a decertified inventory report in CUIS, focusing on vehicles that were decertified prior to June 12th....
Reject of the Month - 07/29/2015
... date in the LTG. It may be necessary to select an earlier date from the Effective Date drop down.Confirm that the vehicle specifications are accurate for the selected LTG. For example, review the vehicle build for the RPO code for labor hours that are...
Transportation Claim Fast Facts - 01/21/2015
... or option discrepancies, if found, are not submitted as transportation transactions, rather, they would be submitted as a regular warranty transaction, ZREG. The Walk-Around Inspection must include all visible surfaces-e.g. glass, wheels, visible...
PDI Debits on Vehicles Sold with Open Recalls - 10/02/2015
If you wonder why your PDI credit and your PDI fluid fill credit were debited, it's because you sold a vehicle with an open safety or non-compliance recall.Effective September 1, 2015, GM began the process of debiting PDI transactions with Open Field...
Global Warranty User Manual Updated - 04/08/2016
... when a block has been applied to a VIN, the block and description will appear in IVH for that VIN You will find this manual in GlobalConnect. Select the Service Department and open the Dealership Policies, Procedures, and Manuals tab under Quick Links....
Preliminary Takata Airbag Recall - 07/28/2016
... airbag inflators. Certain Takata airbag inflators use ammonium nitrate as the propellant and do not contain a chemical drying agent (desiccant). In some cases, the propellant may degrade over time causing the inflator to rupture during deployment. There...
Reject of the Month - 05/23/2016
... and Manuals link. From the GlobalConnect home page select "Service" from the Departments drop down menu, then select Dealership, Policies, Procedures, and Manuals from Quick Links. Note: at time of print, the GWM User Manual had not...
Step It Up Accessory Program - 10/01/2013
... 2013. Up to three eligible sales or inventory managers per BAC may participate in the program. If you were enrolled in the Spring 2013 Step It Up Accessory Challenge, there's no need to take further action as enrollment is automatic. LPO's are pre-ordered...
Parts Scrapping Report - 05/09/2014
... tab to enter the search criteria. Select the "Transaction Accepted" from the Process Status drop down box and select the "Custom" radio button from the Process Date selection. The system will then allow for the manual entry of the Process Date Range....
Policy Decisions - 10/03/2014
... entered in the Customer/Service Agent Participation Amount field in the warranty transaction.Did you know? Policy Calculator usage history (by VIN) is posted within the Empowerment Portal. (Identify those customers that visited another dealership...
October 2014 Recall Update - 10/03/2014
... Owner Manual Supplement. Vehicles involved in the recall include the 2007-2011 Chevrolet Silverado and GMC Sierra 2500/3500 series equipped with an auxiliary battery. Special Coverage Adjustment 14289: Flex Fuel Sensor Malfunction: Certain 2013...
Reject of the Month - 11/25/2014
... returned the transaction stating that recalls can only be performed once. If the recall was done incorrectly, the dealer should review the transaction with the DMA for approval. The dealer is currently in the process of reviewing the transaction...
Transportation Claim Inspections Process - 05/09/2014
All new vehicles delivered to your dealership require an inspection. This inspection is intended to look for damage to the vehicle, both exterior and interior, and to verify there is nothing missing. If there is damage or something missing, the situation...
Reject of the Month - Module Reprogramming - 02/20/2018
... a concern with the driver front seat intermittently moving on its own while the vehicle traveled down the road. The technician noted that he was unable to duplicate the concern, but a code was set in the seat module requiring reprogramming of the Human...
Certified Service Instant Value Certificate - 04/23/2018
... from 10-160 certificates. The service manager, general manager, or dealer principal may download the certificates by going to GM Program Info and clicking on the Incentive Programs/Certificate/Certified Service IVC Program. A list of eligible customers...
GlobalConnect Shortcuts - 08/20/2018
... databases within GM to supply information. The application will allow dealers to understand what has been done to the vehicle and what option codes are on the vehicle, if there is a service contract applicable, or if there is a branded title or warranty...
Pre-Repair Authorization - 09/25/2018
... be obtained prior to replacing the affected component. The PRA process app is available for download on iPhone and Android devices. The app allows the user to capture the VIN, odometer, and images of the component. This information is sent directly...
Sublet Repair Compliancy - 06/25/2018
... repairs, are to be also applied to sublet warranty repairs. Sublet repair charges cannot exceed what the repair would have totaled had it been made at the dealership. Additionally, dealers are not to solicit charges from the sublet repair facility higher...
Claim Pre-Approval Updates - 06/25/2018
The individual reviewing your pre-approval requests may have changed, effective June 19, 2018. While the Pre-Approval Request form has not changed, depending on the reason for submitting the pre-approval, the form may automatically route to a new reviewer....
Scrapping Parts & Creating a Parts Scrapping Report - 05/29/2019
... retention period, parts must be scrapped/destroyed locally so they can never enter commerce. Your parts department personnel should never assume a warranty transaction has paid based on the date of the job card. As we all know, some claims take a while...
CPO Warranty Coverage - 03/26/2019
... Center (find the app in the GlobalConnect App Center). The list may be downloaded and saved on your service advisors’ desktops for easy access in checking to see if a labor operation is covered. Your advisors can simply enter Ctrl+F, type in the...
Policy Evaluation Tool Requirements - 04/22/2019
... the DMA. If approved by the DMA, service management can charge the customer a lesser amount than what the original PET displayed. The PET form must be printed and must be attached to the job card. It also must be electronically attached to the...
Special Coverage Within Warranty & Beyond Warranty - 11/25/2020
... using the labor operation provided in the special coverage bulletin. The transaction type would be ZREG for vehicles still within the Special Coverage warranty timeframe and ZPTI for a parts warranty when the vehicle is out of the Special Coverage time...
Parts Warranty - 10/27/2020
... performed by an ISC, follow directions provided by the PCC for claim submission. The transaction would be submitted as ZPTC and the ISC labor would be submitted in the Sublet Net Item field. The 3 year or 100,000 mile warranty coverage applies...
Change - 05/28/2020
... an old situation. There still will be insecurity about a new process, equipment or program, but your perspective will be that you are up for the challenge to overcome it. Of course, with change comes time and effort to make the new normal work. When...
... GM decertified vehicles that had open recalls dated prior to the day the vehicle was certified. You may identify the decertified VINs by generating a decertified inventory report in CUIS, focusing on vehicles that were decertified prior to June 12th....
Reject of the Month - 07/29/2015
... date in the LTG. It may be necessary to select an earlier date from the Effective Date drop down.Confirm that the vehicle specifications are accurate for the selected LTG. For example, review the vehicle build for the RPO code for labor hours that are...
Transportation Claim Fast Facts - 01/21/2015
... or option discrepancies, if found, are not submitted as transportation transactions, rather, they would be submitted as a regular warranty transaction, ZREG. The Walk-Around Inspection must include all visible surfaces-e.g. glass, wheels, visible...
PDI Debits on Vehicles Sold with Open Recalls - 10/02/2015
If you wonder why your PDI credit and your PDI fluid fill credit were debited, it's because you sold a vehicle with an open safety or non-compliance recall.Effective September 1, 2015, GM began the process of debiting PDI transactions with Open Field...
Global Warranty User Manual Updated - 04/08/2016
... when a block has been applied to a VIN, the block and description will appear in IVH for that VIN You will find this manual in GlobalConnect. Select the Service Department and open the Dealership Policies, Procedures, and Manuals tab under Quick Links....
Preliminary Takata Airbag Recall - 07/28/2016
... airbag inflators. Certain Takata airbag inflators use ammonium nitrate as the propellant and do not contain a chemical drying agent (desiccant). In some cases, the propellant may degrade over time causing the inflator to rupture during deployment. There...
Reject of the Month - 05/23/2016
... and Manuals link. From the GlobalConnect home page select "Service" from the Departments drop down menu, then select Dealership, Policies, Procedures, and Manuals from Quick Links. Note: at time of print, the GWM User Manual had not...
Step It Up Accessory Program - 10/01/2013
... 2013. Up to three eligible sales or inventory managers per BAC may participate in the program. If you were enrolled in the Spring 2013 Step It Up Accessory Challenge, there's no need to take further action as enrollment is automatic. LPO's are pre-ordered...
Parts Scrapping Report - 05/09/2014
... tab to enter the search criteria. Select the "Transaction Accepted" from the Process Status drop down box and select the "Custom" radio button from the Process Date selection. The system will then allow for the manual entry of the Process Date Range....
Policy Decisions - 10/03/2014
... entered in the Customer/Service Agent Participation Amount field in the warranty transaction.Did you know? Policy Calculator usage history (by VIN) is posted within the Empowerment Portal. (Identify those customers that visited another dealership...
October 2014 Recall Update - 10/03/2014
... Owner Manual Supplement. Vehicles involved in the recall include the 2007-2011 Chevrolet Silverado and GMC Sierra 2500/3500 series equipped with an auxiliary battery. Special Coverage Adjustment 14289: Flex Fuel Sensor Malfunction: Certain 2013...
Reject of the Month - 11/25/2014
... returned the transaction stating that recalls can only be performed once. If the recall was done incorrectly, the dealer should review the transaction with the DMA for approval. The dealer is currently in the process of reviewing the transaction...
Transportation Claim Inspections Process - 05/09/2014
All new vehicles delivered to your dealership require an inspection. This inspection is intended to look for damage to the vehicle, both exterior and interior, and to verify there is nothing missing. If there is damage or something missing, the situation...
Reject of the Month - Module Reprogramming - 02/20/2018
... a concern with the driver front seat intermittently moving on its own while the vehicle traveled down the road. The technician noted that he was unable to duplicate the concern, but a code was set in the seat module requiring reprogramming of the Human...
Certified Service Instant Value Certificate - 04/23/2018
... from 10-160 certificates. The service manager, general manager, or dealer principal may download the certificates by going to GM Program Info and clicking on the Incentive Programs/Certificate/Certified Service IVC Program. A list of eligible customers...
GlobalConnect Shortcuts - 08/20/2018
... databases within GM to supply information. The application will allow dealers to understand what has been done to the vehicle and what option codes are on the vehicle, if there is a service contract applicable, or if there is a branded title or warranty...
Pre-Repair Authorization - 09/25/2018
... be obtained prior to replacing the affected component. The PRA process app is available for download on iPhone and Android devices. The app allows the user to capture the VIN, odometer, and images of the component. This information is sent directly...
Sublet Repair Compliancy - 06/25/2018
... repairs, are to be also applied to sublet warranty repairs. Sublet repair charges cannot exceed what the repair would have totaled had it been made at the dealership. Additionally, dealers are not to solicit charges from the sublet repair facility higher...
Claim Pre-Approval Updates - 06/25/2018
The individual reviewing your pre-approval requests may have changed, effective June 19, 2018. While the Pre-Approval Request form has not changed, depending on the reason for submitting the pre-approval, the form may automatically route to a new reviewer....
Scrapping Parts & Creating a Parts Scrapping Report - 05/29/2019
... retention period, parts must be scrapped/destroyed locally so they can never enter commerce. Your parts department personnel should never assume a warranty transaction has paid based on the date of the job card. As we all know, some claims take a while...
CPO Warranty Coverage - 03/26/2019
... Center (find the app in the GlobalConnect App Center). The list may be downloaded and saved on your service advisors’ desktops for easy access in checking to see if a labor operation is covered. Your advisors can simply enter Ctrl+F, type in the...
Policy Evaluation Tool Requirements - 04/22/2019
... the DMA. If approved by the DMA, service management can charge the customer a lesser amount than what the original PET displayed. The PET form must be printed and must be attached to the job card. It also must be electronically attached to the...
Special Coverage Within Warranty & Beyond Warranty - 11/25/2020
... using the labor operation provided in the special coverage bulletin. The transaction type would be ZREG for vehicles still within the Special Coverage warranty timeframe and ZPTI for a parts warranty when the vehicle is out of the Special Coverage time...
Parts Warranty - 10/27/2020
... performed by an ISC, follow directions provided by the PCC for claim submission. The transaction would be submitted as ZPTC and the ISC labor would be submitted in the Sublet Net Item field. The 3 year or 100,000 mile warranty coverage applies...
Change - 05/28/2020
... an old situation. There still will be insecurity about a new process, equipment or program, but your perspective will be that you are up for the challenge to overcome it. Of course, with change comes time and effort to make the new normal work. When...
Parts Retention - 05/29/2020
... three days. These parts must be turned in by the technicians when a repair is completed. Make sure your technicians understand that ALL parts must be turned in. It is no longer a policy that the parts department must acknowledge on the job card that...
Policy, Goodwill, Customer Enthusiasm, and Warranty - 04/29/2020
... materials or workmanship. Goodwill Transaction: When a situation arises where service management would like to offer the customer a token of apology or a maintenance service due to an inconvenience. Policy Transaction: When a vehicle is outside the time...
Warranty Analysis Reports - 10/23/2019
... Period, Labor Operation Count and Technician Labor Hours Reports. Interested in viewing your average warranty transaction payment period? Select the Average Payment Period from Service Agent Reports where data may be displayed in a 12-month or...
Reject of the Month - October 2019 - 09/24/2019
Error 066: Labor code 7421780 is restricted and requires GM Authorization. The owner of a 2016 Chevrolet Silverado 2500 Crew Cab truck was experiencing a loose feeling in the steering. After checking IVH the service advisor wrote the job card up as warranty,...
Transportation Claim Submission - 02/25/2021
... order (The job card or sublet invoice must include all repair details and associated dollar amounts involved with each repair) 3 supporting photographs – VIN, ¾ shot, and close up shot of the damage ...
Goodwill Tools (Part II) - 02/25/2021
... maintenance input into the Net Item/Miscellaneous field. GM is not to be charged more than what is customary. This labor operation can only be used one time; any monetary balance left is forfeited. Incidental Non-Warranty Expense (Labor Op 0600015)...
GM Service Replacement Part Warranties - 02/25/2021
... submitting a transaction for a part failure on an over-the-counter purchase, you do not need to generate a job card. Many customers that bring the failed part to the dealer for an exchange may not have access to the VIN of the vehicle the part was installed...
Goodwill Tools - 07/27/2021
... the balance from the $100 cannot be used on a future service and GM is not to be charged more than what is customary. 0600015 – This labor operation is titled “Incidental Non-Warranty Expense” and the description for its use is...
CSMT App Enhanced - 12/01/2021
... Service Mobile Toolbox (CSMT) app is available for download. The app will automatically update if your device is set to “automatic updates,” if not, the update may be performed manually in the App Store (Apple) or Google Play Store (Android). The...
Part Return Notification - 07/27/2022
... administration practices. Open part return requests are displayed within the Notification window in the Global Warranty Management application. The green/yellow/red colored rows display the transactions that have not been received at the WPC by...
Data Analysis - 01/27/2022
... determines if there is an excess expense for that repair group/vehicle type. This calculation is done for all repair group/vehicle types to report excess expense, if applicable, for the category. Labor Operation Frequency and Cost: GWM analyzes both...
CSMT App - 08/29/2023
... provides an enhanced user experience with new features and a dedicated support module. To see what version of CSMT you have installed, open the app and go to “About CSMT.” The app includes the following tools: Pre-Repair Authorization...
Policy Repair Exceptions - 08/29/2023
... repair cost (prior to applying GM Policy assistance, taxes, or other discounts). Regardless of what rate is used, a copy of the customer signed job card must be attached to the Policy transaction in GWM that discloses the total repair cost, dealer discount...
Guidelines for Wheel Alignments - 10/25/2023
... any resulting abnormal tire wear, unusual handling characteristics, or possible vibration would be apparent early in the life of the vehicle. Customers are expected to bring these conditions to the attention of the dealership. For owners who present...
Reject of the Month - February 2024 - 01/29/2024
... only if the part failure occurs beyond the NVLW period. Subsequent failures within the NVLW period would be claimed as a ZREG transaction type. ...
Requesting a Labor Rate Increase - 01/24/2023
... like repairs. A job card should contain repairs for defects in materials or workmanship that would be covered under the New Vehicle Limited Warranty if the vehicle met the time/mileage parameters of the New Vehicle Limited Warranty. Warranty like repairs...
Policy, Goodwill, Customer Enthusiasm, and Warranty - 04/25/2023
... in paint, or tire damage) Goodwill Transaction: When a situation arises where service management would like to offer the customer a token of apology or a maintenance service due to an inconvenience. (Not the same as a Policy Decision). Special Coverage:...
Single Use Parts - 06/27/2023
... a “related documents” field in the upper right corner of the labor operation screen, you can toggle to the service manual....
Transportation Panel Replacement Labor Operations - 02/28/2023
If you receive a vehicle with damage to a body panel that is not repairable, a panel replacement is required. When there is this much damage to a vehicle, a DBC/New Vehicle Damage contact should be made for repair approval. This can be via phone: 888-414-6322...
Cross-Line Warranty - 03/23/2023
... for customer satisfaction. Questions regarding a specific situation should be reviewed with your GM Service Representative. Participation in cross-line warranty is voluntary. Service Agents are prohibited from promoting or advertising cross-line...
Forum - 09/10/2024
... must be properly trained in the area being diagnosed. Assuming that the VIN in your example is a 2022 or newer, brake system labor operations 0542359 - brakes with DTC and 0542409 - brakes without DTC are available. Bulletin 22NA038 provides examples...
Dealer Empowerment - 03/23/2024
... to pay and the balance if GM is not paying 100%. Service managers are allowed to deviate from what the customer is expected to pay up to $500, however, they are encouraged to follow the recommended amount of GM participation towards the repair cost....
Incidental Expense - 07/30/2024
... as deemed appropriate to satisfy and retain GM customers that are loyal to their vehicle brand and your dealership. The tools available are explained in bulletin 11-00-89-005. Incidental non-warranty expense is one of those tools. This expense reimbursement...
Add On Repair Report - 09/26/2024
... the spreadsheet any unnecessary columns may be eliminated, or the data may be re-organized to fit your needs (e.g. only display the job card number, VIN, and add on repair indicator). Once the job cards with an add on repair have been identified,...
Forum - 05/19/2023
I had to submit a LTG review and I got an email this morning. "Thank you for your recent GM Labor Time Feedback submission. After investigating your concern, the accessory team will add (S0Y - CARGO AREA LAMPS (DEALER INSTALLED)) for 1.0 hrs to the...
... three days. These parts must be turned in by the technicians when a repair is completed. Make sure your technicians understand that ALL parts must be turned in. It is no longer a policy that the parts department must acknowledge on the job card that...
Policy, Goodwill, Customer Enthusiasm, and Warranty - 04/29/2020
... materials or workmanship. Goodwill Transaction: When a situation arises where service management would like to offer the customer a token of apology or a maintenance service due to an inconvenience. Policy Transaction: When a vehicle is outside the time...
Warranty Analysis Reports - 10/23/2019
... Period, Labor Operation Count and Technician Labor Hours Reports. Interested in viewing your average warranty transaction payment period? Select the Average Payment Period from Service Agent Reports where data may be displayed in a 12-month or...
Reject of the Month - October 2019 - 09/24/2019
Error 066: Labor code 7421780 is restricted and requires GM Authorization. The owner of a 2016 Chevrolet Silverado 2500 Crew Cab truck was experiencing a loose feeling in the steering. After checking IVH the service advisor wrote the job card up as warranty,...
Transportation Claim Submission - 02/25/2021
... order (The job card or sublet invoice must include all repair details and associated dollar amounts involved with each repair) 3 supporting photographs – VIN, ¾ shot, and close up shot of the damage ...
Goodwill Tools (Part II) - 02/25/2021
... maintenance input into the Net Item/Miscellaneous field. GM is not to be charged more than what is customary. This labor operation can only be used one time; any monetary balance left is forfeited. Incidental Non-Warranty Expense (Labor Op 0600015)...
GM Service Replacement Part Warranties - 02/25/2021
... submitting a transaction for a part failure on an over-the-counter purchase, you do not need to generate a job card. Many customers that bring the failed part to the dealer for an exchange may not have access to the VIN of the vehicle the part was installed...
Goodwill Tools - 07/27/2021
... the balance from the $100 cannot be used on a future service and GM is not to be charged more than what is customary. 0600015 – This labor operation is titled “Incidental Non-Warranty Expense” and the description for its use is...
CSMT App Enhanced - 12/01/2021
... Service Mobile Toolbox (CSMT) app is available for download. The app will automatically update if your device is set to “automatic updates,” if not, the update may be performed manually in the App Store (Apple) or Google Play Store (Android). The...
Part Return Notification - 07/27/2022
... administration practices. Open part return requests are displayed within the Notification window in the Global Warranty Management application. The green/yellow/red colored rows display the transactions that have not been received at the WPC by...
Data Analysis - 01/27/2022
... determines if there is an excess expense for that repair group/vehicle type. This calculation is done for all repair group/vehicle types to report excess expense, if applicable, for the category. Labor Operation Frequency and Cost: GWM analyzes both...
CSMT App - 08/29/2023
... provides an enhanced user experience with new features and a dedicated support module. To see what version of CSMT you have installed, open the app and go to “About CSMT.” The app includes the following tools: Pre-Repair Authorization...
Policy Repair Exceptions - 08/29/2023
... repair cost (prior to applying GM Policy assistance, taxes, or other discounts). Regardless of what rate is used, a copy of the customer signed job card must be attached to the Policy transaction in GWM that discloses the total repair cost, dealer discount...
Guidelines for Wheel Alignments - 10/25/2023
... any resulting abnormal tire wear, unusual handling characteristics, or possible vibration would be apparent early in the life of the vehicle. Customers are expected to bring these conditions to the attention of the dealership. For owners who present...
Reject of the Month - February 2024 - 01/29/2024
... only if the part failure occurs beyond the NVLW period. Subsequent failures within the NVLW period would be claimed as a ZREG transaction type. ...
Requesting a Labor Rate Increase - 01/24/2023
... like repairs. A job card should contain repairs for defects in materials or workmanship that would be covered under the New Vehicle Limited Warranty if the vehicle met the time/mileage parameters of the New Vehicle Limited Warranty. Warranty like repairs...
Policy, Goodwill, Customer Enthusiasm, and Warranty - 04/25/2023
... in paint, or tire damage) Goodwill Transaction: When a situation arises where service management would like to offer the customer a token of apology or a maintenance service due to an inconvenience. (Not the same as a Policy Decision). Special Coverage:...
Single Use Parts - 06/27/2023
... a “related documents” field in the upper right corner of the labor operation screen, you can toggle to the service manual....
Transportation Panel Replacement Labor Operations - 02/28/2023
If you receive a vehicle with damage to a body panel that is not repairable, a panel replacement is required. When there is this much damage to a vehicle, a DBC/New Vehicle Damage contact should be made for repair approval. This can be via phone: 888-414-6322...
Cross-Line Warranty - 03/23/2023
... for customer satisfaction. Questions regarding a specific situation should be reviewed with your GM Service Representative. Participation in cross-line warranty is voluntary. Service Agents are prohibited from promoting or advertising cross-line...
Forum - 09/10/2024
... must be properly trained in the area being diagnosed. Assuming that the VIN in your example is a 2022 or newer, brake system labor operations 0542359 - brakes with DTC and 0542409 - brakes without DTC are available. Bulletin 22NA038 provides examples...
Dealer Empowerment - 03/23/2024
... to pay and the balance if GM is not paying 100%. Service managers are allowed to deviate from what the customer is expected to pay up to $500, however, they are encouraged to follow the recommended amount of GM participation towards the repair cost....
Incidental Expense - 07/30/2024
... as deemed appropriate to satisfy and retain GM customers that are loyal to their vehicle brand and your dealership. The tools available are explained in bulletin 11-00-89-005. Incidental non-warranty expense is one of those tools. This expense reimbursement...
Add On Repair Report - 09/26/2024
... the spreadsheet any unnecessary columns may be eliminated, or the data may be re-organized to fit your needs (e.g. only display the job card number, VIN, and add on repair indicator). Once the job cards with an add on repair have been identified,...
Forum - 05/19/2023
I had to submit a LTG review and I got an email this morning. "Thank you for your recent GM Labor Time Feedback submission. After investigating your concern, the accessory team will add (S0Y - CARGO AREA LAMPS (DEALER INSTALLED)) for 1.0 hrs to the...
Forum - 02/24/2023
... resealing as instructed by WSC. The claim is in Net item because it is all sublet. Here is what my correction read: DROPPED FRONT OF H-LINER DOWN AND WATER TESTED THE SPOT WELDS FOR THE W/S HAVE HOLES BLOWN THRU THEM CAUSING THEM TO LEAK. THE W/S...
Forum - 02/22/2023
To try to claim this as a ZREG it would have to be a reason other than something related to either build or transport. It should have been noted on delivery and submitted as a ZTPT. Otherwise you are basically saying you want GM to pay for your...
Forum - 08/01/2022
... CPO services. Again, I am not sure they will be happy about posting my replies here but this is what they sent me. Please take this into consideration when you are submitting your 8/1 and forward job cards. Hello Bill, Thank you for your recent GM Labor...
Forum - 07/27/2022
... flag, but the main issue will be that it has not been converted to be registered in the US (from what I see). For some reason I see a lot of Canadian vehicles in my area too (DC Metro) but I do not recall anyone trying to do the maintenance here....
Forum - 07/27/2022
... that CPO pricing will be adjusted to match and I have yet to update my table for that. If you would like a copy of the charts I have just email me. Same goes for any of you. Kristen, let me know if this is an issue and I'll fix this post but I want to...
Forum - 07/18/2022
... time. So if he punches 0.5 and the opcode pays 1.0 then he should be paid 0.5 because that is what he spent working on it. Since he did not replace the actual component I usually shy away from paying the full time. Let me know if that is not enough ...
Forum - 04/13/2021
Well it is hard to say without the VIN but I can tell you this. Related to the TSB, depending on what state you are in and without looking... I am going to assume GA is the same as VA and not a "California emissions state" meaning you go by federal standards. Coverage...
Forum - 04/21/2020
I'm intrigued by your question. The only problem I have is that if you are implying what I think you are then this recall makes even less sense. It has the only option listed in the recall instructions. I don't know if it has the physical sensors but...
MID ENGINE CORVETTE FIRST FREE SERVICE - 07/30/2020
Wondering if any of you have run into this, have an answer, or even know about it. The maintenance program for the new mid-engine Corvette is supposed to include a required change of the transmission filter and fluid top off and includes the oil and filter...
Forum - 05/25/2021
... The early bird envelope or drop off form must be attached to the job card. While the envelope does not need to be completely filled out, any concerns added to the job card that are not listed on the early bird envelope/drop-off form are considered add-on...
Forum - 12/14/2021
It appears the admin is submitting claims without really reviewing them. This person may lack understanding of what the dealership's self-authorization limits are and it submitting claims that require WSC review. Step 1 would be to review limits and catch...
Forum - 12/13/2021
... vehicles you can search for "RPO" in SI under the vehicle or go to the VIN cards in global to see what is available. Like Mary, I usually just hit the VIS (IVH) and look at the engine code/size. On a side note, I sent feedback to GM on the new maintenance...
Forum - 01/08/2019
... Advanced Search tab, select Process Status: Transactions Accepted, and the Process Date(s) you wish to analyze (i.e. one month, three months, etc). Then scroll toward the bottom of the form and select the Approvals radio button. In this section...
Forum - 02/04/2019
... of repair orders that were sent back for correction. I just found this to be a useful tool. Maybe what I have to do is different than most but my intention was to see if you have developed any processes to streamline your workload. It doesn't have to...
Forum - 09/20/2018
... warranty then your transaction will reject if they're beyond 3/36. Please let us know what ends up happening, for some reason I struggle with the emissions warranty coverages! ...
Forum - 09/20/2018
... warranty then your transaction will reject if they're beyond 3/36. Please let us know what ends up happening, for some reason I struggle with the emissions warranty coverages! ...
Forum - 11/30/2018
Document 4936712 1480968 Tighten Pickup Box Brace Bolts Effective Date: Nov 1, 2018 LABOR CODE: 1480968 Base LABOR TIME: 0.3
Forum - 07/26/2018
... of the time punches I am getting back. Techs like to have examples so they can get an idea of what they are supposed to do....
Forum - 04/25/2018
... Warranty. rmello: The coverage is listed as "Voltec Component Limited Warranty" in IVH with your 2016 Chevrolet Volt example....
Forum - 04/25/2018
If I understand your question here are some things I have determined that we follow: When a COD replacement battery is sold the parts is warranted for the appropriate term for the grade of battery purchased GM never pays labor on AC Delco warranty replacements,...
Forum - 04/05/2018
... will be covered for 1-Year/12,000 miles from the time of purchase." I hope this information helps you with your question. ...
Forum - 03/15/2019
Hi hhalsey! The following is from the LTG Preface section for Transportation Damage Repairs-Document ID 1866152. Refer specifically to the Note section that provides detail on roof panel damage. TRANSPORTATION DAMAGE REPAIRS Labor codes included...
Forum - 06/10/2019
The following information is from the New Vehicle Limited Warranty and Owner Assistance Information Manual (e.g. Document ID 4554772): (The first maintenance period is generally 7,500 miles). Maintenance All vehicles require periodic maintenance. Maintenance...
Forum - 07/17/2019
Thanks for the input! I'm not a binder guy but if you like those I can see that being a benefit. As I said I go kind of nutty with spreadsheets. I also map my frequent files to the icons on the taskbar. (right click) You can "pin" your files, then right...
Forum - 06/21/2019
It doesn't appear as though the PDI-Base time for this VIN has paid. The error appears to be a result of incorrect base time submitted for the VIN. Confirm accurate labor time from the LTG and resubmit (the times listed below are from the June 1,...
... resealing as instructed by WSC. The claim is in Net item because it is all sublet. Here is what my correction read: DROPPED FRONT OF H-LINER DOWN AND WATER TESTED THE SPOT WELDS FOR THE W/S HAVE HOLES BLOWN THRU THEM CAUSING THEM TO LEAK. THE W/S...
Forum - 02/22/2023
To try to claim this as a ZREG it would have to be a reason other than something related to either build or transport. It should have been noted on delivery and submitted as a ZTPT. Otherwise you are basically saying you want GM to pay for your...
Forum - 08/01/2022
... CPO services. Again, I am not sure they will be happy about posting my replies here but this is what they sent me. Please take this into consideration when you are submitting your 8/1 and forward job cards. Hello Bill, Thank you for your recent GM Labor...
Forum - 07/27/2022
... flag, but the main issue will be that it has not been converted to be registered in the US (from what I see). For some reason I see a lot of Canadian vehicles in my area too (DC Metro) but I do not recall anyone trying to do the maintenance here....
Forum - 07/27/2022
... that CPO pricing will be adjusted to match and I have yet to update my table for that. If you would like a copy of the charts I have just email me. Same goes for any of you. Kristen, let me know if this is an issue and I'll fix this post but I want to...
Forum - 07/18/2022
... time. So if he punches 0.5 and the opcode pays 1.0 then he should be paid 0.5 because that is what he spent working on it. Since he did not replace the actual component I usually shy away from paying the full time. Let me know if that is not enough ...
Forum - 04/13/2021
Well it is hard to say without the VIN but I can tell you this. Related to the TSB, depending on what state you are in and without looking... I am going to assume GA is the same as VA and not a "California emissions state" meaning you go by federal standards. Coverage...
Forum - 04/21/2020
I'm intrigued by your question. The only problem I have is that if you are implying what I think you are then this recall makes even less sense. It has the only option listed in the recall instructions. I don't know if it has the physical sensors but...
MID ENGINE CORVETTE FIRST FREE SERVICE - 07/30/2020
Wondering if any of you have run into this, have an answer, or even know about it. The maintenance program for the new mid-engine Corvette is supposed to include a required change of the transmission filter and fluid top off and includes the oil and filter...
Forum - 05/25/2021
... The early bird envelope or drop off form must be attached to the job card. While the envelope does not need to be completely filled out, any concerns added to the job card that are not listed on the early bird envelope/drop-off form are considered add-on...
Forum - 12/14/2021
It appears the admin is submitting claims without really reviewing them. This person may lack understanding of what the dealership's self-authorization limits are and it submitting claims that require WSC review. Step 1 would be to review limits and catch...
Forum - 12/13/2021
... vehicles you can search for "RPO" in SI under the vehicle or go to the VIN cards in global to see what is available. Like Mary, I usually just hit the VIS (IVH) and look at the engine code/size. On a side note, I sent feedback to GM on the new maintenance...
Forum - 01/08/2019
... Advanced Search tab, select Process Status: Transactions Accepted, and the Process Date(s) you wish to analyze (i.e. one month, three months, etc). Then scroll toward the bottom of the form and select the Approvals radio button. In this section...
Forum - 02/04/2019
... of repair orders that were sent back for correction. I just found this to be a useful tool. Maybe what I have to do is different than most but my intention was to see if you have developed any processes to streamline your workload. It doesn't have to...
Forum - 09/20/2018
... warranty then your transaction will reject if they're beyond 3/36. Please let us know what ends up happening, for some reason I struggle with the emissions warranty coverages! ...
Forum - 09/20/2018
... warranty then your transaction will reject if they're beyond 3/36. Please let us know what ends up happening, for some reason I struggle with the emissions warranty coverages! ...
Forum - 11/30/2018
Document 4936712 1480968 Tighten Pickup Box Brace Bolts Effective Date: Nov 1, 2018 LABOR CODE: 1480968 Base LABOR TIME: 0.3
Forum - 07/26/2018
... of the time punches I am getting back. Techs like to have examples so they can get an idea of what they are supposed to do....
Forum - 04/25/2018
... Warranty. rmello: The coverage is listed as "Voltec Component Limited Warranty" in IVH with your 2016 Chevrolet Volt example....
Forum - 04/25/2018
If I understand your question here are some things I have determined that we follow: When a COD replacement battery is sold the parts is warranted for the appropriate term for the grade of battery purchased GM never pays labor on AC Delco warranty replacements,...
Forum - 04/05/2018
... will be covered for 1-Year/12,000 miles from the time of purchase." I hope this information helps you with your question. ...
Forum - 03/15/2019
Hi hhalsey! The following is from the LTG Preface section for Transportation Damage Repairs-Document ID 1866152. Refer specifically to the Note section that provides detail on roof panel damage. TRANSPORTATION DAMAGE REPAIRS Labor codes included...
Forum - 06/10/2019
The following information is from the New Vehicle Limited Warranty and Owner Assistance Information Manual (e.g. Document ID 4554772): (The first maintenance period is generally 7,500 miles). Maintenance All vehicles require periodic maintenance. Maintenance...
Forum - 07/17/2019
Thanks for the input! I'm not a binder guy but if you like those I can see that being a benefit. As I said I go kind of nutty with spreadsheets. I also map my frequent files to the icons on the taskbar. (right click) You can "pin" your files, then right...
Forum - 06/21/2019
It doesn't appear as though the PDI-Base time for this VIN has paid. The error appears to be a result of incorrect base time submitted for the VIN. Confirm accurate labor time from the LTG and resubmit (the times listed below are from the June 1,...
Forum - 12/05/2019
I have instructed my techs to just do the programming twice and get me all 4 codes. My concern is if GM actually looks at them they will cringe over the same programming codes being used and accuse me of trying to milk the system for the extra .1. I also...
Forum - 04/11/2020
... If I'm using a block code then I should get paid for no programming. I honestly know that if you submit both for .3 with duplicate programming codes they will pay. My point is, this all makes no sense and again the name of the game is trick the...
Forum - 03/30/2020
... obvious reasons. Work has fallen off (DC metro area) approximately 30%. Warranty invoices are down. Many of hour hourly staff have been furloughed so they can draw immediate unemployment benefits. We have not reduced our business hours...yet. I think...
Re: NEW GLOBAL - 07/17/2015
... Resources, Incentive and Recognition Programs Get Connected Tools and information to assit you in your transition to the new GlobalConnect Ignition Recall Ignition Recall Safety Information Suspected Exporters GM Export Policy, Transactional...
Claim $$ we could be missing... - 07/23/2015
Hello, Does anyone out there have any tips for claiming all extra $$ that we can for GM warranty? PDI's, ZREG, ZFAT etc... Recently found out (thanks Kristen) we can claim washer fluid with a PDI if Tech adds and documents (labor code 0590052 as a ZPDI...
What Would You Do - 08/16 - 07/28/2016
... time for each operation was submitted and accepted. Was this transaction handled appropriately? Would you have administered it differently?...
Forum - 10/26/2016
... TECHNICIANS ARE HAVING FUN BECAUSE EVERYTIME THEY WALK IN MY OFFICE THEY MOCK ME AND SAY DON'T FORGET TO CLOCK ON AND CLOCK OFF AND I SAY NO PUNCH NO PAY. I THINK IT HAS HELPED BECAUSE THEY REALIZE ITS THE CORRECT WAY TO SHOW THE WORK BEING PERFORMED...
Forum - 02/02/2017
... is no longer registered in a qualifying state, emissions reverts back to Federal. I see that you are in PA, and if I recall from another forum thread, your store encounters registered vehicles from NY, NJ, etc, that depending on the MY of the...
Forum - 02/21/2017
Thanks for the suggestion eoswald! A couple resources that you may find helpful: From the Warranty News home page within the Warranty Community - select Warranty 101 and/or Global from the Monthly Columns drop down menu to review articles that...
What Would You Do - 03/18 - 02/20/2018
... first operation and full base time indicated for each. The technician had one on/off punch time documented for the repair line. How should the warranty administrator proceed with this transaction?...
Forum - 12/07/2017
Make sure any add-on lines are listed on the front of the job card. The following is a documentation example for an add-on repair: Job B: Customer contacted service advisor at 1:05 pm on 11/14/2017 to state they had forgotten to...
Forum - 01/05/2018
... have a few "breezeway" attendents or "porters" that provide shuttle rides to any customers that would like one, customer pay or warranty. No one is ever charged for the service, but you can get reimbursed by GM for the shuttle service on a warranty...
Service Management Authorization POLICY CHANGES - 07/18/2017
... oir Pyramiding prior to work being performed has been eliminated. The authorization may be documented at any time prior to job card submission or in the case of repeat repairs or pyramiding, at the time of first claim rejection that indicates...
Forum - 07/18/2017
... or less – including both in-stock and delivered vehicles. Dealers must include supporting documentation indicating that the battery was maintained while in dealer inventory. If the vehicle had been in dealer inventory for greater than 30 days,...
Forum - 05/05/2017
... even worse, my service manager and I are completely new to warranties so we clearly have no idea what we are doing. First off, we are being debited on certain job cards because of "incorrect/no customer signature", but there is a signature from...
Re: OBTAIN KEY CODE / CUT KEY - 09/28/2011
... the key itself. Why do they think they get labor time for this? If it is just a key replacement, you STILL can only charge for the part and labor associated with the opcode: E7005 Door Lock and Ignition Lock Key Replacement Effective Date: Oct 1,...
Re: Sublet Windshield Replacement under Warranty - 10/03/2011
... and the dealer provided for the movement of the vehicle to and from that location. Even if you use a sublet to replace with windshield you do use C0034, don't forget the .2-.3 admin allowance with it. They are using GM glass?...
GMPP CLAIM W/GM 50% PARTICIPATION - 10/05/2011
... GMPP & GM.. The GMPP adjuster claim sheet showed the entire amount being picked up by GMPP / "NO" documentation was noted on the tech hard copy that this was anything other than a GMPP claim --- so I closed it out as GMPP (sounds pretty simple - right)...
Re: Service Call - 11/21/2011
... OUT SERVICE Z8012 EMERGENCY FUEL SERVICE Z8013 JUMP-START SERVICE Z8014 FLAT TIRE Z8015 All dollor amounts should be entered in net item, and do not enter labor hours....
Re: Service Call - 11/21/2011
[quote] Meshelly: You can claim for roadside assistance that your dealership performs using z-ops, but coverage is only under basic vehicle warranty. NON-WARRANTY TOWING Z8011 LOCK OUT SERVICE Z8012 EMERGENCY FUEL SERVICE Z8013 JUMP-START SERVICE...
Re: ONSTAR CONCERN LABOR OP ?? - 07/14/2011
... operations should be used in instances where a repair procedure is performed to a module that does not require that part to be replaced or any other physical repair. Labor operations listed below allow 0.2 hours of labor time and should be entered as...
Re: warranty parts debits - 08/12/2011
... appeal process. Eight months later and 6 separate submissions, it was again denied. Don't waste your time. (in my opinion) I will tell you that since that fiasco, we have completely changed how we (I) deal with warranty parts. Each & every RO MUST...
Re: ON-GOING BATTLE WITH TECHS - 07/13/2011
... Other Labour Hours (OLH) Other Labour Hours (OLH) If unusual circumstances are encountered which would require other labour hours: The technician is to contact service management for approval prior to the work being performed. Service management approval...
Re: Tonneau cover opcode - 05/24/2011
... purchase deal or after wards? Everything I can find leans toward those being the only options for what codes would apply. I hate that not compatible crap- it gives one no sense of direction. At least with other things you know you exceeded a limit...
Re: Volt: sequence update not calibrated - 12/15/2011
... and try DBC. I could find nothing about updates or reprograms in the labor time guide other than what is listed below. Let us know how this turns out, I'm sure one of us will have one of these someday soon. 1.D4707: HVAC System Control Module Reprogramming...
I have instructed my techs to just do the programming twice and get me all 4 codes. My concern is if GM actually looks at them they will cringe over the same programming codes being used and accuse me of trying to milk the system for the extra .1. I also...
Forum - 04/11/2020
... If I'm using a block code then I should get paid for no programming. I honestly know that if you submit both for .3 with duplicate programming codes they will pay. My point is, this all makes no sense and again the name of the game is trick the...
Forum - 03/30/2020
... obvious reasons. Work has fallen off (DC metro area) approximately 30%. Warranty invoices are down. Many of hour hourly staff have been furloughed so they can draw immediate unemployment benefits. We have not reduced our business hours...yet. I think...
Re: NEW GLOBAL - 07/17/2015
... Resources, Incentive and Recognition Programs Get Connected Tools and information to assit you in your transition to the new GlobalConnect Ignition Recall Ignition Recall Safety Information Suspected Exporters GM Export Policy, Transactional...
Claim $$ we could be missing... - 07/23/2015
Hello, Does anyone out there have any tips for claiming all extra $$ that we can for GM warranty? PDI's, ZREG, ZFAT etc... Recently found out (thanks Kristen) we can claim washer fluid with a PDI if Tech adds and documents (labor code 0590052 as a ZPDI...
What Would You Do - 08/16 - 07/28/2016
... time for each operation was submitted and accepted. Was this transaction handled appropriately? Would you have administered it differently?...
Forum - 10/26/2016
... TECHNICIANS ARE HAVING FUN BECAUSE EVERYTIME THEY WALK IN MY OFFICE THEY MOCK ME AND SAY DON'T FORGET TO CLOCK ON AND CLOCK OFF AND I SAY NO PUNCH NO PAY. I THINK IT HAS HELPED BECAUSE THEY REALIZE ITS THE CORRECT WAY TO SHOW THE WORK BEING PERFORMED...
Forum - 02/02/2017
... is no longer registered in a qualifying state, emissions reverts back to Federal. I see that you are in PA, and if I recall from another forum thread, your store encounters registered vehicles from NY, NJ, etc, that depending on the MY of the...
Forum - 02/21/2017
Thanks for the suggestion eoswald! A couple resources that you may find helpful: From the Warranty News home page within the Warranty Community - select Warranty 101 and/or Global from the Monthly Columns drop down menu to review articles that...
What Would You Do - 03/18 - 02/20/2018
... first operation and full base time indicated for each. The technician had one on/off punch time documented for the repair line. How should the warranty administrator proceed with this transaction?...
Forum - 12/07/2017
Make sure any add-on lines are listed on the front of the job card. The following is a documentation example for an add-on repair: Job B: Customer contacted service advisor at 1:05 pm on 11/14/2017 to state they had forgotten to...
Forum - 01/05/2018
... have a few "breezeway" attendents or "porters" that provide shuttle rides to any customers that would like one, customer pay or warranty. No one is ever charged for the service, but you can get reimbursed by GM for the shuttle service on a warranty...
Service Management Authorization POLICY CHANGES - 07/18/2017
... oir Pyramiding prior to work being performed has been eliminated. The authorization may be documented at any time prior to job card submission or in the case of repeat repairs or pyramiding, at the time of first claim rejection that indicates...
Forum - 07/18/2017
... or less – including both in-stock and delivered vehicles. Dealers must include supporting documentation indicating that the battery was maintained while in dealer inventory. If the vehicle had been in dealer inventory for greater than 30 days,...
Forum - 05/05/2017
... even worse, my service manager and I are completely new to warranties so we clearly have no idea what we are doing. First off, we are being debited on certain job cards because of "incorrect/no customer signature", but there is a signature from...
Re: OBTAIN KEY CODE / CUT KEY - 09/28/2011
... the key itself. Why do they think they get labor time for this? If it is just a key replacement, you STILL can only charge for the part and labor associated with the opcode: E7005 Door Lock and Ignition Lock Key Replacement Effective Date: Oct 1,...
Re: Sublet Windshield Replacement under Warranty - 10/03/2011
... and the dealer provided for the movement of the vehicle to and from that location. Even if you use a sublet to replace with windshield you do use C0034, don't forget the .2-.3 admin allowance with it. They are using GM glass?...
GMPP CLAIM W/GM 50% PARTICIPATION - 10/05/2011
... GMPP & GM.. The GMPP adjuster claim sheet showed the entire amount being picked up by GMPP / "NO" documentation was noted on the tech hard copy that this was anything other than a GMPP claim --- so I closed it out as GMPP (sounds pretty simple - right)...
Re: Service Call - 11/21/2011
... OUT SERVICE Z8012 EMERGENCY FUEL SERVICE Z8013 JUMP-START SERVICE Z8014 FLAT TIRE Z8015 All dollor amounts should be entered in net item, and do not enter labor hours....
Re: Service Call - 11/21/2011
[quote] Meshelly: You can claim for roadside assistance that your dealership performs using z-ops, but coverage is only under basic vehicle warranty. NON-WARRANTY TOWING Z8011 LOCK OUT SERVICE Z8012 EMERGENCY FUEL SERVICE Z8013 JUMP-START SERVICE...
Re: ONSTAR CONCERN LABOR OP ?? - 07/14/2011
... operations should be used in instances where a repair procedure is performed to a module that does not require that part to be replaced or any other physical repair. Labor operations listed below allow 0.2 hours of labor time and should be entered as...
Re: warranty parts debits - 08/12/2011
... appeal process. Eight months later and 6 separate submissions, it was again denied. Don't waste your time. (in my opinion) I will tell you that since that fiasco, we have completely changed how we (I) deal with warranty parts. Each & every RO MUST...
Re: ON-GOING BATTLE WITH TECHS - 07/13/2011
... Other Labour Hours (OLH) Other Labour Hours (OLH) If unusual circumstances are encountered which would require other labour hours: The technician is to contact service management for approval prior to the work being performed. Service management approval...
Re: Tonneau cover opcode - 05/24/2011
... purchase deal or after wards? Everything I can find leans toward those being the only options for what codes would apply. I hate that not compatible crap- it gives one no sense of direction. At least with other things you know you exceeded a limit...
Re: Volt: sequence update not calibrated - 12/15/2011
... and try DBC. I could find nothing about updates or reprograms in the labor time guide other than what is listed below. Let us know how this turns out, I'm sure one of us will have one of these someday soon. 1.D4707: HVAC System Control Module Reprogramming...
Re: 2009 Chev Aveo - 03/23/2012
... or workmanship I agree with bhoneycutt1 that your tech needs to document cause of failure. That would determine how to submit (i.e.- basic warranty or customer enthusiasm)....
add condition not listed in SI as an add time - 03/26/2012
... H, M and P LABOR TIME: 4.8 With Off Road Skid Plate ADD TIME: 0.2 They have taken off how what the recondition complete time is. Notice the only add time is for the skid plate. I was told to get the add time for my tech it had to go into OLH...
Re: USING EPIC HELP FIND LABOR OP - 04/10/2012
... will help you find the right one. If you have any questions, call me at 419-596-2532. I remember what it's like being NEW. Good luck! Jean...
CBG Certified Pre-Owned Limited (VS) Bulbs - 04/11/2012
... list #N0760 So I tried to H-route as stated --but-- kicks back under service agent auth ?????? What am i not seeing ???? Any help - greatly appreciated...
Re: RESET ALCOHOL CONTENT ??? - 05/03/2012
Need more info..... what was the customer complaint? Were there any DTC's? What led the tech to perform the smoke test? Looking for evap leak? If you have a DTC that shows a potential leak, try using CCND opcode J9992 (Customer Concern Not Duplicated...
Re: Volt battery replacement - 05/22/2012
... asst [/quote] That second line sounds like an overlap/pyramid concern. I would simply document what happened after replacing the battery including the DTC's and add the time for the reset as OLH on the original complaint line for the battery. ...
Re: cpo maintenance rejecting - 05/07/2012
... $35 Z2329 LOF-Synthetic/Rotation/MPVI- $60 Z2330 LOF-Diesel/Rotation/MPVI- $60 Put the dollar amount in Net/Miscellaneous Also, the bulletin requests the oil life percentage noted in comments....
Re: Accessory Warranty - 06/28/2012
... GMGlobalConnect.com. Note the actual shipping facility and address from the PC 82 or accompanying documents. Include the following information: Comments Description of defect; e.g., mounting bracket welded off center Include the date code and...
Re: Recall #94001 - 03/27/2014
... Claims Processing Manual for details on Product Campaign Claim Submission. 94001 (A) AS PER DOC # 792293 HOPE THIS HELPS ...
Re: Canada 2 year Scheduled LOF Maintenance - 01/23/2014
... TRANSACTION TYPE: ZREG NET ITEM: Misc. Unable to locate any documents with op code 0600753. What was the reject? Kristen/jlwarranty...
Re: What Would You Do - 04/14 - 04/25/2014
... and oil and replaced the filter to complete the repair. The technician had approximately 20 hours documented on the job card. On a side note, the service manager approved the repair as a policy decision and also noted a recommendation that all future...
What Would You Do - 04/14 - 04/03/2014
... and oil and replaced the filter to complete the repair. The technician had approximately 20 hours documented on the job card. On a side note, the service manager approved the repair as a policy decision and also noted a recommendation that all future...
Re: What Would You Do - 04/14 - 04/25/2014
... and oil and replaced the filter to complete the repair. The technician had approximately 20 hours documented on the job card. On a side note, the service manager approved the repair as a policy decision and also noted a recommendation that all future...
Re: Service Agent Summary Report - 06/18/2010
... report but when I go in it's showing our March numbers now. Guess it will until they get the fix done. ...
Re: GM Radio Upgrade ? - 11/19/2010
... a 2010 or 2011 model year vehicle, the transaction must be submitted in GWM as a ZSET. This zero dollar transaction will add the accessory to the vehicle build. This will be required in the event that the accessory needs to be repaired or replaced during...
Re: DEALER INSTALLED GM ACCESSORIES - 05/04/2010
... debating that with me. Any help will be greatly appreciated. [/quote] If I am understanding you correctly, you are wondering about the accessories listed on the build sheet that the dealer installed and gets paid to install. If so those are still...
Re: Same RO, 2 repair attempts - 03/04/2009
... # of days in shop is calculated by the date the RO was opened to the date the RO is closed. Doesn't matter if the car is gone from the shop after the first day. If RO was not invoiced until 7 days later, counts as 7 days. From P&P: 3.1.1 - State...
About Two Hours - 03/04/2009
... in. She explained the services she wanted done to her car and then asked how long the repairs would take. I told the customer it would be about two hours. She handed me her keys and said, "I will go shopping for a few hours." Then she walked out of the...
2009 Warranty Administration Survey - 06/04/2009
... membership. Please take a few moments to share your thoughts, tell us how we are doing, and see what other members are saying. The survey will cover: - Warranty topics of interest - Benefits of the program such as the online Warranty Community - Job...
Re: PERFORMING BUYBACK INSPECTIONS - 05/20/2009
This was about all I could find on repurchases. Don't know if it will help much. 4.1.8 - GM Repurchased Vehicles 4. Repurchase Costs The trade/repurchase process is not meant to be a profit opportunity for either General Motors or General Motors Dealers....
Re: Quick Tip from Aug 2008 about Engine Dye question - 08/12/2009
... [/quote] So until an actual repair is made no dye and/or diag time can be claimed? Also, what if the vehicle was almost out of warranty at the first visit (mileage) but is out of warranty at the second visit? Thanks for the help... I know it seems...
Re: GLOBAL WARRANTY!! - 11/18/2009
Nicole, We also went on global warranty monday but my service manager was out and didn't want me to do any until he got back yesterday. We did 7, 2 were accepted and paid, 1 rejected and 5 came back unaccepted. The 1 that rejected was for both front rotors...
Re: WARRANTY CORE - 02/02/2010
... in the administrative labor time field -Reimbursement for postage , shipping materials, ‘Document Only' requests must be entered in the Freight and Postage net item field -Reimbursement for the core value for core parts returned must be entered in...
Re: GW QUESTION cause/complaint codes - 01/18/2010
[quote] Wamm: Hello, as of 7:30am we switched over,on our new sheets for cause/complaint i dont see what was (old sytle MJ-98)for recalls.I do see a Maintenace on complaint. Question 2 is on the free pont. LOF's what is the new code for (MJ-98.Thanks...
GMPP - CLEANING THROTTLE BODY - 11/25/2009
2007 SILVERADO - 2GCEC13C771624143 S.E.S. LIGHT ON, THROTTLE RESPONCE NOT NORMAL TECH CHECKED FOR CODES = P0121 FOUND DOC #2235762 PERFORMED THROTTLE BODY CLEANING, PERFORMED IDLE LEARN SET & REPROGRAMMED THE ECM THIS IS A GMPP CLAIM -- WILL THEY COVER...
... or workmanship I agree with bhoneycutt1 that your tech needs to document cause of failure. That would determine how to submit (i.e.- basic warranty or customer enthusiasm)....
add condition not listed in SI as an add time - 03/26/2012
... H, M and P LABOR TIME: 4.8 With Off Road Skid Plate ADD TIME: 0.2 They have taken off how what the recondition complete time is. Notice the only add time is for the skid plate. I was told to get the add time for my tech it had to go into OLH...
Re: USING EPIC HELP FIND LABOR OP - 04/10/2012
... will help you find the right one. If you have any questions, call me at 419-596-2532. I remember what it's like being NEW. Good luck! Jean...
CBG Certified Pre-Owned Limited (VS) Bulbs - 04/11/2012
... list #N0760 So I tried to H-route as stated --but-- kicks back under service agent auth ?????? What am i not seeing ???? Any help - greatly appreciated...
Re: RESET ALCOHOL CONTENT ??? - 05/03/2012
Need more info..... what was the customer complaint? Were there any DTC's? What led the tech to perform the smoke test? Looking for evap leak? If you have a DTC that shows a potential leak, try using CCND opcode J9992 (Customer Concern Not Duplicated...
Re: Volt battery replacement - 05/22/2012
... asst [/quote] That second line sounds like an overlap/pyramid concern. I would simply document what happened after replacing the battery including the DTC's and add the time for the reset as OLH on the original complaint line for the battery. ...
Re: cpo maintenance rejecting - 05/07/2012
... $35 Z2329 LOF-Synthetic/Rotation/MPVI- $60 Z2330 LOF-Diesel/Rotation/MPVI- $60 Put the dollar amount in Net/Miscellaneous Also, the bulletin requests the oil life percentage noted in comments....
Re: Accessory Warranty - 06/28/2012
... GMGlobalConnect.com. Note the actual shipping facility and address from the PC 82 or accompanying documents. Include the following information: Comments Description of defect; e.g., mounting bracket welded off center Include the date code and...
Re: Recall #94001 - 03/27/2014
... Claims Processing Manual for details on Product Campaign Claim Submission. 94001 (A) AS PER DOC # 792293 HOPE THIS HELPS ...
Re: Canada 2 year Scheduled LOF Maintenance - 01/23/2014
... TRANSACTION TYPE: ZREG NET ITEM: Misc. Unable to locate any documents with op code 0600753. What was the reject? Kristen/jlwarranty...
Re: What Would You Do - 04/14 - 04/25/2014
... and oil and replaced the filter to complete the repair. The technician had approximately 20 hours documented on the job card. On a side note, the service manager approved the repair as a policy decision and also noted a recommendation that all future...
What Would You Do - 04/14 - 04/03/2014
... and oil and replaced the filter to complete the repair. The technician had approximately 20 hours documented on the job card. On a side note, the service manager approved the repair as a policy decision and also noted a recommendation that all future...
Re: What Would You Do - 04/14 - 04/25/2014
... and oil and replaced the filter to complete the repair. The technician had approximately 20 hours documented on the job card. On a side note, the service manager approved the repair as a policy decision and also noted a recommendation that all future...
Re: Service Agent Summary Report - 06/18/2010
... report but when I go in it's showing our March numbers now. Guess it will until they get the fix done. ...
Re: GM Radio Upgrade ? - 11/19/2010
... a 2010 or 2011 model year vehicle, the transaction must be submitted in GWM as a ZSET. This zero dollar transaction will add the accessory to the vehicle build. This will be required in the event that the accessory needs to be repaired or replaced during...
Re: DEALER INSTALLED GM ACCESSORIES - 05/04/2010
... debating that with me. Any help will be greatly appreciated. [/quote] If I am understanding you correctly, you are wondering about the accessories listed on the build sheet that the dealer installed and gets paid to install. If so those are still...
Re: Same RO, 2 repair attempts - 03/04/2009
... # of days in shop is calculated by the date the RO was opened to the date the RO is closed. Doesn't matter if the car is gone from the shop after the first day. If RO was not invoiced until 7 days later, counts as 7 days. From P&P: 3.1.1 - State...
About Two Hours - 03/04/2009
... in. She explained the services she wanted done to her car and then asked how long the repairs would take. I told the customer it would be about two hours. She handed me her keys and said, "I will go shopping for a few hours." Then she walked out of the...
2009 Warranty Administration Survey - 06/04/2009
... membership. Please take a few moments to share your thoughts, tell us how we are doing, and see what other members are saying. The survey will cover: - Warranty topics of interest - Benefits of the program such as the online Warranty Community - Job...
Re: PERFORMING BUYBACK INSPECTIONS - 05/20/2009
This was about all I could find on repurchases. Don't know if it will help much. 4.1.8 - GM Repurchased Vehicles 4. Repurchase Costs The trade/repurchase process is not meant to be a profit opportunity for either General Motors or General Motors Dealers....
Re: Quick Tip from Aug 2008 about Engine Dye question - 08/12/2009
... [/quote] So until an actual repair is made no dye and/or diag time can be claimed? Also, what if the vehicle was almost out of warranty at the first visit (mileage) but is out of warranty at the second visit? Thanks for the help... I know it seems...
Re: GLOBAL WARRANTY!! - 11/18/2009
Nicole, We also went on global warranty monday but my service manager was out and didn't want me to do any until he got back yesterday. We did 7, 2 were accepted and paid, 1 rejected and 5 came back unaccepted. The 1 that rejected was for both front rotors...
Re: WARRANTY CORE - 02/02/2010
... in the administrative labor time field -Reimbursement for postage , shipping materials, ‘Document Only' requests must be entered in the Freight and Postage net item field -Reimbursement for the core value for core parts returned must be entered in...
Re: GW QUESTION cause/complaint codes - 01/18/2010
[quote] Wamm: Hello, as of 7:30am we switched over,on our new sheets for cause/complaint i dont see what was (old sytle MJ-98)for recalls.I do see a Maintenace on complaint. Question 2 is on the free pont. LOF's what is the new code for (MJ-98.Thanks...
GMPP - CLEANING THROTTLE BODY - 11/25/2009
2007 SILVERADO - 2GCEC13C771624143 S.E.S. LIGHT ON, THROTTLE RESPONCE NOT NORMAL TECH CHECKED FOR CODES = P0121 FOUND DOC #2235762 PERFORMED THROTTLE BODY CLEANING, PERFORMED IDLE LEARN SET & REPROGRAMMED THE ECM THIS IS A GMPP CLAIM -- WILL THEY COVER...
HYBRID WARRANTY - 02/06/2008
... warranty, a GM Protection Plan may be available. See your Chevrolet dealer for more details. What is Covered This Hybrid warranty covers repairs to correct any vehicle defect related to materials or workmanship occurring during the 8 year or 100,000...
Gremlins - 05/15/2008
As you may have noticed, our members area was down for the last few days. This is due to gremlins eating our database. We caught them all, and are now back up. The sad part is that we lost a whole weeks worth (5/5 - 5/9) of forum posts and quiz answers. The...
Re: rejected claim type b - 06/18/2008
... your reject codes. These motors, modules, latches are always a challenge! It might help if GM would standardize terminology. It's one of my pet peeves. SI calls it one thing, parts another, labor time guide another-these people all need to get together...
Taking a Poll - 06/05/2008
... many manufacturers have you worked with, and who are they? 3. Did you have any training? If so, what kind and by whom? 4. Where do you find the best information to help you do your job? 5. How many claims (on average) do you code & submit daily? 6....
NPF ops - 10/22/2007
... info may be helpful in solving this case. List the make, model, VIN, the customers complaint and what the tech found. Problem #1 - LD comes back saying the op isn't listed for the vehicle. Did you build the vehicle in the LTG and make sure it was listed?...
Warranty On Stock Used Vehicles - 09/20/2021
... expense of GM. In other words, maintenance repairs or a damaged item like a broken rearview mirror would be the agents' responsibility to fix at their own expense if they ...
Transportation Transactions: Submissions - 02/24/2021
... to the mileage on the vehicle will be less than 250 miles. A battery that is damaged or missing would be filed as a transportation transaction. Rejected transportation transactions that cannot be corrected by the service agent cannot be submitted with...
Chevrolet Buick GMC CPO Maintenance Program - 08/05/2022
... includes two maintenance visits. Maintenance visit details are available in IVH. Best Practice: Document the percentage of oil life remaining on the job card and enter it within the comments section of the transaction. Any additional service agent expense...
Cadillac Maintenance - 06/15/2023
... filters must be purchased through GM parts or authorized ACDelco distributors. Oil used must be what is recommended for the particular vehicle. Labor is reimbursed at 75% of the dealer's approved warranty labor rate. All GM maintenance plans require...
Forum - 09/19/2007
Holly, I am not sure I fully understand your question, but here is information for you regarding a purely electronic repair order system from GM Service Policies & Procedures... (Article 1.6.1) a. Electronic Repair Order Systems Repair Order's with...
Forum - 09/19/2007
... service= Z8012 Emergency fuel service= Z8013 Jump start service= Z8014 Flat tire= Z8015 All dollar figures should be entered into net, do not enter labor hours....
Re: Taking a Poll - 08/27/2008
... Full time (office and warranty admin) 11. Female 12. I fill in for the office at our Chrysler, Dodge, Jeep store when necessary 13. Just did in June of 2008 - yeah! ...
What Would You Do? 06/08 - 06/24/2008
... the customer is becoming more and more frustrated and just wants their vehicle fixed. How do you handle this situation? 1. Tell the customer that without approval from the Service Contract company no repairs can be performed, but maintain contact with...
Forum Re-Organization - 07/22/2008
... created to include: - Forum Announcements - It Really Happened - Wide Open - Suggestion Box If you cannot find a familiar post, please utilize the search feature. ...
What Would You Do? 08/08 - 10/14/2008
... it showed that the oil filter is covered by the powertrain warranty with a $100 deductible. What would you do? 1.) The customer should be charged the cost of the oil filter. If the claim were to be submitted as powertrain warranty the repair total would...
Re: 09 Traverse PDI Adds - 10/02/2008
Select a Document: T2020 Towing Z2177 LPO ACX Outdoor Adventure Package Z2186 LPO VQR Cargo Shade and Net Convenience Package Z2194 LPO UJ5 Dual Headrest DVD Video Entertainment System Z2195 LPO VBS 2-Way Advanced Remote Engine Start Z6999 PDI Related...
Re: 09 Traverse PDI Adds - 10/03/2008
See document # G_0000012187: GM Accessories VPO/LPO Programs: Reimbursement for dealer labor. The following option codes & reimbursement amounts are listed for the Traverse: VBS Two Way Advanced Remote $98.00 VQM Chrome Assist Steps $70.00 VQQ Black...
Maintenance Programs - 10/18/2024
... filters must be purchased through GM parts or authorized ACDelco distributors. Oil used must be what is recommended for the particular vehicle. ...
Battery Transaction Requirements - 10/25/2024
When when diagnosing battery replacements, you must use one of the following tools The EL-50313 Midtronics GR8 or the DCA-8000P battery tester/charger, or EL-52800 Diagnostic Charge Battery Station (DCBS) A 15-digit (GR8), 16-digit (DCA) or 20-digit...
Warranty Briefs: Creating an Add On Report - 10/18/2023
... the spreadsheet any unnecessary columns may be eliminated, or the data may be re-organized to fit your needs For example, only display the job card number, VIN, and add on repair indicator. Once the job cards with an add on repair have been identified analyze...
Cross-line Warranty - 12/11/2023
... for customer satisfaction. Questions regarding a specific situation should be reviewed with your GM Service Representative. Participation in cross-line warranty is voluntary. Service Agents are prohibited from promoting or advertising cross-line warranty...
Parts Warranty Coverage - 06/07/2024
... on the date of the original purchased part. Warranty eligibility must be verified and the same documentation that applies to the parts and accessories warranty applies to the consumer parts and accessories warranty. Parts and accessories found to...
Fluid Leak Analyze - 06/14/2018
... in the Preface section of the Labor Time Guide. This is the written description explaining what is allowed to be claimed The labor time to perform a fluid leak analyze is 0.1 - 0.5 hr. This analyze time should be included in Additional Time for the labor...
Warranty Briefs: The Causal Part - 08/13/2018
... Analysis Reports, and finally select the Causal Part Count link to generate the report for your dealership. The report allows the user to pull all the parts and corresponding quantity of replacements by part number in the last three months. The report...
Investigate Vehicle History - 01/23/2018
... every service transaction. Let's get started with where to find IVH. Log on to GlobalConnect with your username and password. Select Service, and then the Investigate Vehicle History application. You can enter the full VIN or the last 8 digits to access...
... warranty, a GM Protection Plan may be available. See your Chevrolet dealer for more details. What is Covered This Hybrid warranty covers repairs to correct any vehicle defect related to materials or workmanship occurring during the 8 year or 100,000...
Gremlins - 05/15/2008
As you may have noticed, our members area was down for the last few days. This is due to gremlins eating our database. We caught them all, and are now back up. The sad part is that we lost a whole weeks worth (5/5 - 5/9) of forum posts and quiz answers. The...
Re: rejected claim type b - 06/18/2008
... your reject codes. These motors, modules, latches are always a challenge! It might help if GM would standardize terminology. It's one of my pet peeves. SI calls it one thing, parts another, labor time guide another-these people all need to get together...
Taking a Poll - 06/05/2008
... many manufacturers have you worked with, and who are they? 3. Did you have any training? If so, what kind and by whom? 4. Where do you find the best information to help you do your job? 5. How many claims (on average) do you code & submit daily? 6....
NPF ops - 10/22/2007
... info may be helpful in solving this case. List the make, model, VIN, the customers complaint and what the tech found. Problem #1 - LD comes back saying the op isn't listed for the vehicle. Did you build the vehicle in the LTG and make sure it was listed?...
Warranty On Stock Used Vehicles - 09/20/2021
... expense of GM. In other words, maintenance repairs or a damaged item like a broken rearview mirror would be the agents' responsibility to fix at their own expense if they ...
Transportation Transactions: Submissions - 02/24/2021
... to the mileage on the vehicle will be less than 250 miles. A battery that is damaged or missing would be filed as a transportation transaction. Rejected transportation transactions that cannot be corrected by the service agent cannot be submitted with...
Chevrolet Buick GMC CPO Maintenance Program - 08/05/2022
... includes two maintenance visits. Maintenance visit details are available in IVH. Best Practice: Document the percentage of oil life remaining on the job card and enter it within the comments section of the transaction. Any additional service agent expense...
Cadillac Maintenance - 06/15/2023
... filters must be purchased through GM parts or authorized ACDelco distributors. Oil used must be what is recommended for the particular vehicle. Labor is reimbursed at 75% of the dealer's approved warranty labor rate. All GM maintenance plans require...
Forum - 09/19/2007
Holly, I am not sure I fully understand your question, but here is information for you regarding a purely electronic repair order system from GM Service Policies & Procedures... (Article 1.6.1) a. Electronic Repair Order Systems Repair Order's with...
Forum - 09/19/2007
... service= Z8012 Emergency fuel service= Z8013 Jump start service= Z8014 Flat tire= Z8015 All dollar figures should be entered into net, do not enter labor hours....
Re: Taking a Poll - 08/27/2008
... Full time (office and warranty admin) 11. Female 12. I fill in for the office at our Chrysler, Dodge, Jeep store when necessary 13. Just did in June of 2008 - yeah! ...
What Would You Do? 06/08 - 06/24/2008
... the customer is becoming more and more frustrated and just wants their vehicle fixed. How do you handle this situation? 1. Tell the customer that without approval from the Service Contract company no repairs can be performed, but maintain contact with...
Forum Re-Organization - 07/22/2008
... created to include: - Forum Announcements - It Really Happened - Wide Open - Suggestion Box If you cannot find a familiar post, please utilize the search feature. ...
What Would You Do? 08/08 - 10/14/2008
... it showed that the oil filter is covered by the powertrain warranty with a $100 deductible. What would you do? 1.) The customer should be charged the cost of the oil filter. If the claim were to be submitted as powertrain warranty the repair total would...
Re: 09 Traverse PDI Adds - 10/02/2008
Select a Document: T2020 Towing Z2177 LPO ACX Outdoor Adventure Package Z2186 LPO VQR Cargo Shade and Net Convenience Package Z2194 LPO UJ5 Dual Headrest DVD Video Entertainment System Z2195 LPO VBS 2-Way Advanced Remote Engine Start Z6999 PDI Related...
Re: 09 Traverse PDI Adds - 10/03/2008
See document # G_0000012187: GM Accessories VPO/LPO Programs: Reimbursement for dealer labor. The following option codes & reimbursement amounts are listed for the Traverse: VBS Two Way Advanced Remote $98.00 VQM Chrome Assist Steps $70.00 VQQ Black...
Maintenance Programs - 10/18/2024
... filters must be purchased through GM parts or authorized ACDelco distributors. Oil used must be what is recommended for the particular vehicle. ...
Battery Transaction Requirements - 10/25/2024
When when diagnosing battery replacements, you must use one of the following tools The EL-50313 Midtronics GR8 or the DCA-8000P battery tester/charger, or EL-52800 Diagnostic Charge Battery Station (DCBS) A 15-digit (GR8), 16-digit (DCA) or 20-digit...
Warranty Briefs: Creating an Add On Report - 10/18/2023
... the spreadsheet any unnecessary columns may be eliminated, or the data may be re-organized to fit your needs For example, only display the job card number, VIN, and add on repair indicator. Once the job cards with an add on repair have been identified analyze...
Cross-line Warranty - 12/11/2023
... for customer satisfaction. Questions regarding a specific situation should be reviewed with your GM Service Representative. Participation in cross-line warranty is voluntary. Service Agents are prohibited from promoting or advertising cross-line warranty...
Parts Warranty Coverage - 06/07/2024
... on the date of the original purchased part. Warranty eligibility must be verified and the same documentation that applies to the parts and accessories warranty applies to the consumer parts and accessories warranty. Parts and accessories found to...
Fluid Leak Analyze - 06/14/2018
... in the Preface section of the Labor Time Guide. This is the written description explaining what is allowed to be claimed The labor time to perform a fluid leak analyze is 0.1 - 0.5 hr. This analyze time should be included in Additional Time for the labor...
Warranty Briefs: The Causal Part - 08/13/2018
... Analysis Reports, and finally select the Causal Part Count link to generate the report for your dealership. The report allows the user to pull all the parts and corresponding quantity of replacements by part number in the last three months. The report...
Investigate Vehicle History - 01/23/2018
... every service transaction. Let's get started with where to find IVH. Log on to GlobalConnect with your username and password. Select Service, and then the Investigate Vehicle History application. You can enter the full VIN or the last 8 digits to access...
Transportation Transactions: Inspections - 03/21/2022
All new vehicles delivered to your dealership require an inspection. This inspection is intended to look for damage to the vehicle both exterior and interior, and to verify there is nothing missing. If there is damage or something missing the situation...
PDI Accessories 0590032 - 06/16/2021
... tip: press and hold the control key and press the F key - a search window will appear allowing you to enter the RPO code for faster discovery. In some cases an accessory may require calibration updates as part of the installation. The LTG as well as...
Warranty Coverage - 08/04/2021
... assistance and courtesy transportation are included with the powertrain warranty. How do you know what components or repairs coincide with the powertrain warranty? The covered labor operations are listed in the Labor Time Guide under the preface tab. Once...
Tire Coverage - 07/21/2022
... bumper to bumper warranty against defects in material and workmanship, including tires. Before you proceed with a warranty tire transaction, be sure to confirm the tires are original equipment easily identified by a TPC number molded on the sidewall...
Re: SPECIAL POLICY WITH 50/50 AND GMPP - 09/11/2012
... from the service contract provider. *** The amount identified in "Net Item" should represent the dollar amount reimbursed to the customer (50% of the total repair cost, or 50% of a customer paid deductible, if the repair was covered by a service co...
Forum - 03/31/2017
... it their backyard, it's covered". So you may want to clarify with your DMA on that one, it would be an expensive mistake if done improperly. Or, call the PCC directly 1-866-453-4123 and...
Forum - 11/10/2017
... 2018 Chevrolet Silverado HD 2018 GMC Sierra HD ...
Forum - 03/08/2019
......
Forum - 10/14/2020
Hi Mary, well we've been on Dealertrack for about 2 years if not 3. Here are some tips that I have for you and what I experience daily or should I say frequently. I have found that sometimes some of the new labor codes that require SPS dependency...
Policy Repairs - 07/30/2024
... beyond the 8-year/100,000-mile Bolt EV Battery Limited Part Warranty (ineligible for Policy. If you do have a customer that you think deserves GM’s assistance in the repair they need, the first step is to diagnose the vehicle. The customer is...
Vehicle Wide Programming - 07/30/2024
... VWP process currently applies to 2023-24 Cadillac Lyriq, 2024 Chevrolet Blazer EV, Silverado EV, GMC Hummer EV SUV, 2023 Chevrolet Colorado, GMC Canyon, and 2022-24 Hummer EV Pickup. It is important to note that only control modules with a green...
Sublet Repairs - 02/26/2024
... sublet company know the repair is a warranty repair and when possible, let the sublet company know what the repair would pay using warranty rates, based on the labor operation and parts, to avoid exceeding the allowed sublet amount when submitting the...
Battery Special Cases - 04/23/2024
... a battery is leaking, it does not require testing. Without a test code, your warranty transaction would reject so if the battery is leaking, you would enter "leaks" in the battery tester code field. However, “leaks” is not a valid entry for...
Roadside Assistance Program - 02/27/2024
... (all brands) may be towed up to 45 miles. If a customer wishes to go beyond the benefit limit, it would be at a customer pay rate due at the time of service set up. Select current and next year LD vehicles are eligible to be towed to their selling or...
Car Bravo - 11/29/2023
... It is designed to provide shoppers and buyers with an exceptional experience, regardless of what brand or type of used vehicle they are looking for. When customers shop CarBravo, they receive exceptional convenience (customers can shop and buy how they...
Policy, Goodwill, & Customer Enthusiasm - 11/29/2023
... maintenance input into the Net/Miscellaneous field. GM is not to be charged more than what is customary. Incidental Non-Warranty Expense (Labor Op 0600015) – Dealer agrees to reimburse a customer for reasonable expenses incurred as a result of...
Bulletin Updates - 02/21/2019
... The bulletin addresses 8 critical points from the Policies and Procedures Manual. Tip: Download the Authorization Matrix. While there aren’t any policy changes within the Revised Wiring Repair Labor Operations and Required Additional Information...
Part Warranty Coverage - 12/19/2018
... to come, it’s important to thoroughly explain the change in the lifetime warranty parts to your service advisors. The previous lifetime warranty parts have been the same for many years so it may take your advisors time to adjust to this big change. The...
Concern Not Duplicated - 09/25/2018
... trained in the area being diagnosed and their comments in the correction field must include what steps were taken in the attempt to diagnose the customer’s concern. The customer’s original concern is to be entered in the transaction comment...
Replacement Parts Warranty - 04/23/2018
... Quick Reference chart. This chart, however, is spread out over several pages in the manual. If you would like the same information in one page, you can find our chart here (or, click "Resources" in the navigation menu above, and select "Warranty Help...
January 2017 Recall Update - 12/21/2016
... may not be attached to the vehicle box mount. The recall affects certain 2015-2016 Chevrolet Colorado vehicles that are equipped with pickup box delete. Dealers are instructed to install the fuel filler pipe ground terminal. The recall is in effect until...
Empowerment Part I - 02/17/2017
... in these situations. Goodwill Transaction: When a situation arises where service management would like to offer the customer a token of apology or a maintenance service due to an inconvenience. Policy Transaction: When a vehicle is outside the time and...
From the Forum - CSI Survey - 09/27/2017
... in GlobalConnect to view the CSI Reference Guide, view online versions of the survey, and to download dealer reports....
All new vehicles delivered to your dealership require an inspection. This inspection is intended to look for damage to the vehicle both exterior and interior, and to verify there is nothing missing. If there is damage or something missing the situation...
PDI Accessories 0590032 - 06/16/2021
... tip: press and hold the control key and press the F key - a search window will appear allowing you to enter the RPO code for faster discovery. In some cases an accessory may require calibration updates as part of the installation. The LTG as well as...
Warranty Coverage - 08/04/2021
... assistance and courtesy transportation are included with the powertrain warranty. How do you know what components or repairs coincide with the powertrain warranty? The covered labor operations are listed in the Labor Time Guide under the preface tab. Once...
Tire Coverage - 07/21/2022
... bumper to bumper warranty against defects in material and workmanship, including tires. Before you proceed with a warranty tire transaction, be sure to confirm the tires are original equipment easily identified by a TPC number molded on the sidewall...
Re: SPECIAL POLICY WITH 50/50 AND GMPP - 09/11/2012
... from the service contract provider. *** The amount identified in "Net Item" should represent the dollar amount reimbursed to the customer (50% of the total repair cost, or 50% of a customer paid deductible, if the repair was covered by a service co...
Forum - 03/31/2017
... it their backyard, it's covered". So you may want to clarify with your DMA on that one, it would be an expensive mistake if done improperly. Or, call the PCC directly 1-866-453-4123 and...
Forum - 11/10/2017
... 2018 Chevrolet Silverado HD 2018 GMC Sierra HD ...
Forum - 03/08/2019
......
Forum - 10/14/2020
Hi Mary, well we've been on Dealertrack for about 2 years if not 3. Here are some tips that I have for you and what I experience daily or should I say frequently. I have found that sometimes some of the new labor codes that require SPS dependency...
Policy Repairs - 07/30/2024
... beyond the 8-year/100,000-mile Bolt EV Battery Limited Part Warranty (ineligible for Policy. If you do have a customer that you think deserves GM’s assistance in the repair they need, the first step is to diagnose the vehicle. The customer is...
Vehicle Wide Programming - 07/30/2024
... VWP process currently applies to 2023-24 Cadillac Lyriq, 2024 Chevrolet Blazer EV, Silverado EV, GMC Hummer EV SUV, 2023 Chevrolet Colorado, GMC Canyon, and 2022-24 Hummer EV Pickup. It is important to note that only control modules with a green...
Sublet Repairs - 02/26/2024
... sublet company know the repair is a warranty repair and when possible, let the sublet company know what the repair would pay using warranty rates, based on the labor operation and parts, to avoid exceeding the allowed sublet amount when submitting the...
Battery Special Cases - 04/23/2024
... a battery is leaking, it does not require testing. Without a test code, your warranty transaction would reject so if the battery is leaking, you would enter "leaks" in the battery tester code field. However, “leaks” is not a valid entry for...
Roadside Assistance Program - 02/27/2024
... (all brands) may be towed up to 45 miles. If a customer wishes to go beyond the benefit limit, it would be at a customer pay rate due at the time of service set up. Select current and next year LD vehicles are eligible to be towed to their selling or...
Car Bravo - 11/29/2023
... It is designed to provide shoppers and buyers with an exceptional experience, regardless of what brand or type of used vehicle they are looking for. When customers shop CarBravo, they receive exceptional convenience (customers can shop and buy how they...
Policy, Goodwill, & Customer Enthusiasm - 11/29/2023
... maintenance input into the Net/Miscellaneous field. GM is not to be charged more than what is customary. Incidental Non-Warranty Expense (Labor Op 0600015) – Dealer agrees to reimburse a customer for reasonable expenses incurred as a result of...
Bulletin Updates - 02/21/2019
... The bulletin addresses 8 critical points from the Policies and Procedures Manual. Tip: Download the Authorization Matrix. While there aren’t any policy changes within the Revised Wiring Repair Labor Operations and Required Additional Information...
Part Warranty Coverage - 12/19/2018
... to come, it’s important to thoroughly explain the change in the lifetime warranty parts to your service advisors. The previous lifetime warranty parts have been the same for many years so it may take your advisors time to adjust to this big change. The...
Concern Not Duplicated - 09/25/2018
... trained in the area being diagnosed and their comments in the correction field must include what steps were taken in the attempt to diagnose the customer’s concern. The customer’s original concern is to be entered in the transaction comment...
Replacement Parts Warranty - 04/23/2018
... Quick Reference chart. This chart, however, is spread out over several pages in the manual. If you would like the same information in one page, you can find our chart here (or, click "Resources" in the navigation menu above, and select "Warranty Help...
January 2017 Recall Update - 12/21/2016
... may not be attached to the vehicle box mount. The recall affects certain 2015-2016 Chevrolet Colorado vehicles that are equipped with pickup box delete. Dealers are instructed to install the fuel filler pipe ground terminal. The recall is in effect until...
Empowerment Part I - 02/17/2017
... in these situations. Goodwill Transaction: When a situation arises where service management would like to offer the customer a token of apology or a maintenance service due to an inconvenience. Policy Transaction: When a vehicle is outside the time and...
From the Forum - CSI Survey - 09/27/2017
... in GlobalConnect to view the CSI Reference Guide, view online versions of the survey, and to download dealer reports....
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Adding an Attachment to a Transaction - 07/02/2012
... also be attached to the transaction and then put back into review for the WSC Agent.Be sure that whatever document you select to attach to the transaction provides the necessary support for the repair performed and that it is policy compliant. Take,...
Filing and Supporting Documentation - 01/21/2015
Whether you file your job cards in a paper history file or use an electronic/scan job card filing system, supporting documentation must be included in the file. The file must also include the technician shop copy, if applicable. Paper files must be kept...
You're Being Watched! - 06/08/2011
... apply self-authorization code R. The difficult part is deciding whether it's the right thing to do.Self-authorization code R is necessary for rejected labour operations that are related to or the same as a previously paid labour operation. The decision...
Customer Satisfaction Recall 09104 - 01/06/2010
Front Door Latch Freezing: Certain 2008-2009 Cadillac CTS and 2009 Cadillac CTS-V vehicles registered in certain cold weather states may have a condition where water may enter the front door latch housing and potentially freeze. If this condition presents...
Is Your Job Card Filing System Compliant? - 02/02/2016
... time required by individual state laws. It is imperative that service agents verify specifically what their state requires regarding job card retention. Some states require the hard copy (with the customer's signature) to be retained as well for the...
Basic Documentation - 01/19/2011
... made to correct the concern. The customer complaint requires a short "layman's" description of what the customer experienced. The cause statement describes the point of failure, the results of the failure, measurements, test results, etc. The correction...
Top 10 Things Service Advisors Should Never Do - 07/30/2013
... history should be reviewed to see if the paid previous warranty repairs are at all related to what the customer's current concern is and if they are, note the previous repairs on the job card for the technician to see. There may be times when the service...
Cost Per Vehicle Serviced - 04/27/2011
The warranty CPVS is an important dollar figure that service management should pay close attention to. You can see your dealership's CPVS in the Service Agent Detail section under Analyze Warranty. For tools to help with a detailed analysis of your warranty...
Are You A Good Warranty Administrator Or A Great Warranty Administrator? - 04/27/2011
... makes corrections also, but not before pointing out to the person who made the mistake what they did incorrectly.A good warranty administrator verifies labour operations applied by someone else are correct.A great warranty administrator verifies labour...
Analyzing Warranty Parts - 02/04/2010
... detailed customer complaint. List characteristics of the fault that were observed, including what the conditions were when the fault occurred (operation conditions, weather, etc.)List any and all DTC'sBulletin, PI's, and SI numbers that were used in...
Dongle Devices - 11/22/2022
... is slated to begin the new requirement that warranty claims will be checked to see if an approved dongle service lane scan (GM SAVI (Service Advisor Vehicle Interface), eAdvisor or Tekion) was completed. Claims submitted without a dongle device scan...
Reject of the Month - 02/27/2020
... had all been accepted for payment in GWM, but were subject to charge back due to noncompliance. You will notice that all of the issues relate to a form of documentation, whether it be documentation of an authorization, technician documentation, or time...
Wiring Repairs: - 06/23/2020
... when performing a wiring repair. Additionally, when a wiring repair is performed the SI Document ID of the Harness Routing View and the grid coordinates for the repair must be documented on the job card. When connecting or repairing a connector, the...
Update to 2010 Wiring Labor Operations - 07/02/2010
... model years and the added documentation requirements associated with these labor operations. If you haven't read the article yet, it's on the front page edition of June's Warranty News. Since then GM has sent out an administrative message alerting dealers...
Repairs that Overlap - 02/07/2012
... time for each operation. As a warranty administrator, determining when, how much to reduce, and what repairs actually overlap can be a tough decision to make; particularly tough because it can adversely affect the technician's paycheck.Using the example...
What's the Cause? - 06/29/2021
... In other words, the technician determined a specific repair was needed but how did they get there? What was tested and what were the test results? Were there on-board diagnostic trouble codes (DTCs)? What did you see or hear? Technician documentation...
SAVI Dongle Warranty Process - 03/23/2024
GM SAVI dongles come with a two-year warranty. Techline Customer Support Center will validate if the unit is defective by going through testing with the user, and if defective, will facilitate a replacement. If the dongle falls within the warranty time...
Side Door Window Glass Chipping - 01/19/2012
GM has found during warranty part review cases that side door window glass with chips may have been caused by the use of a vehicle key lock box on the side door glass. Vehicle key lock boxes may not be placed on a vehicle's side door glass. GM will randomly...
What's New - 05/14/2013
The GlobalConnect "Tip of the Day" has been replaced by "What's New". This area now contains timely information that is relevant to most Global users. The information listed there may provide detail on new applications, training reminders, national marketing...
Going the Extra Mile: Service Documentation - 06/30/2011
... allows little room for error. Because of this, job card documentation is often limited to what is required to process and submit a warranty transaction. While this documentation is often sufficient for the warranty process, there are times that a little...
Attaching A Document To A Pending Transaction - 03/11/2013
... you to hit the submit button before adding the attachments that you noted in the comments field would be attached for review. As soon as the claim goes into pending status you realize your mistake. You immediately think you're going to have to wait...
Warranty Management Workshop 2010 - 01/06/2010
... staff, and more) completely informed of the policies and processes required to be compliant with what is required by GM. Anything less leaves the service agent vulnerable to costly charge backs.I encourage attendees to keep in contact after the class....
Open Recalls - 12/24/2010
... helps your dealership build a greater relationship with your customers. Think of it like this; you wouldn't buy a hamburger without meat, so why would you leave the missed dollars out of a repair?...
Wiring Repair Labor Operations & Required Additional Information - 02/23/2022
... ID and grid location: 5671489 F9 (Document ID: 5671489 and Grid Location: F9). Unless your technicians have Bulletin 10-00-89-005 readily available, they aren’t likely to remember which specific Document ID number they need. Tip: Download...
Cause of Failure - 08/22/2017
... When documenting a specific number that represents a value or parameter, they should include what is the acceptable range. The causal code applied to the transaction will be determined based on this documentation as best possible. When there isn’t...
... also be attached to the transaction and then put back into review for the WSC Agent.Be sure that whatever document you select to attach to the transaction provides the necessary support for the repair performed and that it is policy compliant. Take,...
Filing and Supporting Documentation - 01/21/2015
Whether you file your job cards in a paper history file or use an electronic/scan job card filing system, supporting documentation must be included in the file. The file must also include the technician shop copy, if applicable. Paper files must be kept...
You're Being Watched! - 06/08/2011
... apply self-authorization code R. The difficult part is deciding whether it's the right thing to do.Self-authorization code R is necessary for rejected labour operations that are related to or the same as a previously paid labour operation. The decision...
Customer Satisfaction Recall 09104 - 01/06/2010
Front Door Latch Freezing: Certain 2008-2009 Cadillac CTS and 2009 Cadillac CTS-V vehicles registered in certain cold weather states may have a condition where water may enter the front door latch housing and potentially freeze. If this condition presents...
Is Your Job Card Filing System Compliant? - 02/02/2016
... time required by individual state laws. It is imperative that service agents verify specifically what their state requires regarding job card retention. Some states require the hard copy (with the customer's signature) to be retained as well for the...
Basic Documentation - 01/19/2011
... made to correct the concern. The customer complaint requires a short "layman's" description of what the customer experienced. The cause statement describes the point of failure, the results of the failure, measurements, test results, etc. The correction...
Top 10 Things Service Advisors Should Never Do - 07/30/2013
... history should be reviewed to see if the paid previous warranty repairs are at all related to what the customer's current concern is and if they are, note the previous repairs on the job card for the technician to see. There may be times when the service...
Cost Per Vehicle Serviced - 04/27/2011
The warranty CPVS is an important dollar figure that service management should pay close attention to. You can see your dealership's CPVS in the Service Agent Detail section under Analyze Warranty. For tools to help with a detailed analysis of your warranty...
Are You A Good Warranty Administrator Or A Great Warranty Administrator? - 04/27/2011
... makes corrections also, but not before pointing out to the person who made the mistake what they did incorrectly.A good warranty administrator verifies labour operations applied by someone else are correct.A great warranty administrator verifies labour...
Analyzing Warranty Parts - 02/04/2010
... detailed customer complaint. List characteristics of the fault that were observed, including what the conditions were when the fault occurred (operation conditions, weather, etc.)List any and all DTC'sBulletin, PI's, and SI numbers that were used in...
Dongle Devices - 11/22/2022
... is slated to begin the new requirement that warranty claims will be checked to see if an approved dongle service lane scan (GM SAVI (Service Advisor Vehicle Interface), eAdvisor or Tekion) was completed. Claims submitted without a dongle device scan...
Reject of the Month - 02/27/2020
... had all been accepted for payment in GWM, but were subject to charge back due to noncompliance. You will notice that all of the issues relate to a form of documentation, whether it be documentation of an authorization, technician documentation, or time...
Wiring Repairs: - 06/23/2020
... when performing a wiring repair. Additionally, when a wiring repair is performed the SI Document ID of the Harness Routing View and the grid coordinates for the repair must be documented on the job card. When connecting or repairing a connector, the...
Update to 2010 Wiring Labor Operations - 07/02/2010
... model years and the added documentation requirements associated with these labor operations. If you haven't read the article yet, it's on the front page edition of June's Warranty News. Since then GM has sent out an administrative message alerting dealers...
Repairs that Overlap - 02/07/2012
... time for each operation. As a warranty administrator, determining when, how much to reduce, and what repairs actually overlap can be a tough decision to make; particularly tough because it can adversely affect the technician's paycheck.Using the example...
What's the Cause? - 06/29/2021
... In other words, the technician determined a specific repair was needed but how did they get there? What was tested and what were the test results? Were there on-board diagnostic trouble codes (DTCs)? What did you see or hear? Technician documentation...
SAVI Dongle Warranty Process - 03/23/2024
GM SAVI dongles come with a two-year warranty. Techline Customer Support Center will validate if the unit is defective by going through testing with the user, and if defective, will facilitate a replacement. If the dongle falls within the warranty time...
Side Door Window Glass Chipping - 01/19/2012
GM has found during warranty part review cases that side door window glass with chips may have been caused by the use of a vehicle key lock box on the side door glass. Vehicle key lock boxes may not be placed on a vehicle's side door glass. GM will randomly...
What's New - 05/14/2013
The GlobalConnect "Tip of the Day" has been replaced by "What's New". This area now contains timely information that is relevant to most Global users. The information listed there may provide detail on new applications, training reminders, national marketing...
Going the Extra Mile: Service Documentation - 06/30/2011
... allows little room for error. Because of this, job card documentation is often limited to what is required to process and submit a warranty transaction. While this documentation is often sufficient for the warranty process, there are times that a little...
Attaching A Document To A Pending Transaction - 03/11/2013
... you to hit the submit button before adding the attachments that you noted in the comments field would be attached for review. As soon as the claim goes into pending status you realize your mistake. You immediately think you're going to have to wait...
Warranty Management Workshop 2010 - 01/06/2010
... staff, and more) completely informed of the policies and processes required to be compliant with what is required by GM. Anything less leaves the service agent vulnerable to costly charge backs.I encourage attendees to keep in contact after the class....
Open Recalls - 12/24/2010
... helps your dealership build a greater relationship with your customers. Think of it like this; you wouldn't buy a hamburger without meat, so why would you leave the missed dollars out of a repair?...
Wiring Repair Labor Operations & Required Additional Information - 02/23/2022
... ID and grid location: 5671489 F9 (Document ID: 5671489 and Grid Location: F9). Unless your technicians have Bulletin 10-00-89-005 readily available, they aren’t likely to remember which specific Document ID number they need. Tip: Download...
Cause of Failure - 08/22/2017
... When documenting a specific number that represents a value or parameter, they should include what is the acceptable range. The causal code applied to the transaction will be determined based on this documentation as best possible. When there isn’t...
Missing Paperwork - 03/10/2011
... checklist that outlines basic documentation requirements. Regularly compare the check list to your job cards to ensure that the required information is complete. Service managers should review the documentation required for complex claims, such as engine...
New Labour Dependency Field Code - 12/15/2011
... the length and the second two-digit code reflects the height. Note that 00 (not applicable) would be used as one of the two-digit codes if an accurate reflection of the size requiring repair is best measured as only the length or the height.00 - NA (not...
SASR Process: - 07/02/2012
... is then taken to the Contact Document List screen. Select the checkbox next to the contact for your location and select the Attachments button. The Document Attachments screen will open; you may then click on the attachment to open the spreadsheet containing...
Wiring Labour Operation Clarification - 10/08/2012
... revised to provide clarification. When using labour operation N6650 through N6656 on a claim, a Document ID number and possibly a grid location related to the location of the wiring repair must be entered in the labour dependency field. This information...
Filing - 06/06/2014
The amount of paperwork created in dealerships is enormous and it is often unclear as to just what needs to be retained. Job cards require certain documentation to be compliant and your dealership accounting office requires invoices to balance their schedules,...
The New Policies and Procedures Manual - 10/31/2014
... information is filled out. If they are not completely filled out, service management must sign what is sometimes referred to as the "hard copy" before any repairs have begun. If a service agent cannot get a customer signature, service management must...
The Rookie Corner - 11/17/2011
... for a "stabilizer end link," it is best to use "stabilizer" or "link" as a key term. No results would be found when using a shop term, such as "sway bar link".Providing proper documentation for specific repairs is the other important basic function of...
Should a Second Owner Receive a Policy Repair? - 09/04/2013
... spend policy dollars on second, third, and even fourth owners. However, if the purchase was from your dealership, or the pre-owned vehicle was purchased from you with low mileage (and the customer does their maintenance work with you), offering policy...
October 2013 Recall Update - 10/01/2013
... covers the condition for a period of 10 years or 120,000 miles.Safety Recall 12180E: Driver Door Switch Short Circuit: The recall has been updated to inform technicians that a video demonstrating the vehicle repair is now available at www.centerlearning.com....
Wiring Repair Labor Operations and Required Additional Information - 05/26/2021
... table, which should be documented on the repair order by the technician. The table identifies if you should be entering just a document ID, or a document ID and a grid location. Do not enter in this field bulletin numbers, PI numbers, schematic Doc ID’s,...
8-Point Bulletin Review - 08/30/2021
... may be used to perform an in-house audit review of warranty claims. Begin by selecting 25 random warranty and/or policy job cards. Analyze each of the job cards based on the 8 points listed within the bulletin, as follows. A few specific considerations...
Suspected Tampering - 10/26/2016
... operation 0600014. The labor operation is used to reimburse the dealership for identifying and documenting tampering or non-GM vehicle modifications. The job card must document the facts supporting the condition and cause, and include any supporting...
Filing and Supporting Documentation - 01/22/2018
Whether you file your job cards in a paper history file or use an electronic/scan job card filing system, supporting documentation must be included in the file. The file must account for all vehicle service events (warranty, policy, transportation, pre-delivery,...
Transactions That Require Attachments with GM Authorization - 01/22/2018
... your Warranty Support Center Specialist will reject the transaction with an explanation as to what they need to see. Below is a list of transaction examples that require an attachment when it is necessary to route a claim to the WSC. The requirements...
Scanning Issues - 09/26/2024
The following are some scanned document issues that may delay WSC approval: the blank back side of the document is scanned instead of the front, pages missed with the scanned file, the document is too light or too dark, scanned pages overlap or are cut...
No Problem Found Claims Handling - 06/30/2011
... trust in the service department. NPF's can also be time consuming and confusing when attempting to document and justify the claim for reimbursement. If a dealer is not organized or prepared to properly document every job card, completing the requirements...
Warranty Review Deviations - 03/11/2013
... a customer's single concern. In addition to an add on repair, this type of situation can be what is called a pyramid repair. Common examples include addressing a check engine light, front end noises, and fluid leaks, etc.Technicians must be instructed...
Paint Warranty Claims - 01/28/2014
... including labour, mix time, and paint and material amounts, so it's important to determine what that dollar amount is before you send the vehicle to the offsite body shop. Explain to the body shop that the repair is a warranty repair and the dollar amount...
Paint Warranty Claims - 04/08/2016
... including labor, mix time, and paint and material amounts, so it's important to determine what that dollar amount is before you send the vehicle to the offsite body shop. Explain to the body shop that the repair is a warranty repair and the dollar amount...
Labor Operations: Closest To - 06/30/2015
... out after the completion of line 2, and line two ended up being a closest to labor operation, you wouldn't have the separate clock time to support the OLH paid. And, you wouldn't know how much time to pay the technician because the labor operation you...
Global Labour Codes, - 02/26/2013
... arrival of the new Global Labour Codes, scheduled for use in the US in May of this year. Some of you may have even begun to notice the new link in the LTG section of SI which lists the new GLC listing for that particular model. If you select the...
Reject of the Month - Error code 073 - 09/27/2016
... the claim was routed for review. The job card was attached to the transaction to support the time documentation, service management authorization, and technician documentation to support the requested time. The transaction was reviewed and rejected with...
Best Practices - 01/24/2013
... service department, fewer mistakes and omissions are made and your customers will always know what to expect from you. Your employees will also know what is expected of them. While there may always be a few employees who know the rules, but don't follow...
The Cause of Failure - 03/26/2018
... or make a repair, they need to state why the repair or replacement was necessary. In other words, what failed and why. In some situations, your technician may not actually know the exact cause of failure because certain components they may replace aren’t...
Time Documentation - 06/19/2017
... time is money, and making sure that the time documentation is accurate will help ensure you get what was invested. ...
... checklist that outlines basic documentation requirements. Regularly compare the check list to your job cards to ensure that the required information is complete. Service managers should review the documentation required for complex claims, such as engine...
New Labour Dependency Field Code - 12/15/2011
... the length and the second two-digit code reflects the height. Note that 00 (not applicable) would be used as one of the two-digit codes if an accurate reflection of the size requiring repair is best measured as only the length or the height.00 - NA (not...
SASR Process: - 07/02/2012
... is then taken to the Contact Document List screen. Select the checkbox next to the contact for your location and select the Attachments button. The Document Attachments screen will open; you may then click on the attachment to open the spreadsheet containing...
Wiring Labour Operation Clarification - 10/08/2012
... revised to provide clarification. When using labour operation N6650 through N6656 on a claim, a Document ID number and possibly a grid location related to the location of the wiring repair must be entered in the labour dependency field. This information...
Filing - 06/06/2014
The amount of paperwork created in dealerships is enormous and it is often unclear as to just what needs to be retained. Job cards require certain documentation to be compliant and your dealership accounting office requires invoices to balance their schedules,...
The New Policies and Procedures Manual - 10/31/2014
... information is filled out. If they are not completely filled out, service management must sign what is sometimes referred to as the "hard copy" before any repairs have begun. If a service agent cannot get a customer signature, service management must...
The Rookie Corner - 11/17/2011
... for a "stabilizer end link," it is best to use "stabilizer" or "link" as a key term. No results would be found when using a shop term, such as "sway bar link".Providing proper documentation for specific repairs is the other important basic function of...
Should a Second Owner Receive a Policy Repair? - 09/04/2013
... spend policy dollars on second, third, and even fourth owners. However, if the purchase was from your dealership, or the pre-owned vehicle was purchased from you with low mileage (and the customer does their maintenance work with you), offering policy...
October 2013 Recall Update - 10/01/2013
... covers the condition for a period of 10 years or 120,000 miles.Safety Recall 12180E: Driver Door Switch Short Circuit: The recall has been updated to inform technicians that a video demonstrating the vehicle repair is now available at www.centerlearning.com....
Wiring Repair Labor Operations and Required Additional Information - 05/26/2021
... table, which should be documented on the repair order by the technician. The table identifies if you should be entering just a document ID, or a document ID and a grid location. Do not enter in this field bulletin numbers, PI numbers, schematic Doc ID’s,...
8-Point Bulletin Review - 08/30/2021
... may be used to perform an in-house audit review of warranty claims. Begin by selecting 25 random warranty and/or policy job cards. Analyze each of the job cards based on the 8 points listed within the bulletin, as follows. A few specific considerations...
Suspected Tampering - 10/26/2016
... operation 0600014. The labor operation is used to reimburse the dealership for identifying and documenting tampering or non-GM vehicle modifications. The job card must document the facts supporting the condition and cause, and include any supporting...
Filing and Supporting Documentation - 01/22/2018
Whether you file your job cards in a paper history file or use an electronic/scan job card filing system, supporting documentation must be included in the file. The file must account for all vehicle service events (warranty, policy, transportation, pre-delivery,...
Transactions That Require Attachments with GM Authorization - 01/22/2018
... your Warranty Support Center Specialist will reject the transaction with an explanation as to what they need to see. Below is a list of transaction examples that require an attachment when it is necessary to route a claim to the WSC. The requirements...
Scanning Issues - 09/26/2024
The following are some scanned document issues that may delay WSC approval: the blank back side of the document is scanned instead of the front, pages missed with the scanned file, the document is too light or too dark, scanned pages overlap or are cut...
No Problem Found Claims Handling - 06/30/2011
... trust in the service department. NPF's can also be time consuming and confusing when attempting to document and justify the claim for reimbursement. If a dealer is not organized or prepared to properly document every job card, completing the requirements...
Warranty Review Deviations - 03/11/2013
... a customer's single concern. In addition to an add on repair, this type of situation can be what is called a pyramid repair. Common examples include addressing a check engine light, front end noises, and fluid leaks, etc.Technicians must be instructed...
Paint Warranty Claims - 01/28/2014
... including labour, mix time, and paint and material amounts, so it's important to determine what that dollar amount is before you send the vehicle to the offsite body shop. Explain to the body shop that the repair is a warranty repair and the dollar amount...
Paint Warranty Claims - 04/08/2016
... including labor, mix time, and paint and material amounts, so it's important to determine what that dollar amount is before you send the vehicle to the offsite body shop. Explain to the body shop that the repair is a warranty repair and the dollar amount...
Labor Operations: Closest To - 06/30/2015
... out after the completion of line 2, and line two ended up being a closest to labor operation, you wouldn't have the separate clock time to support the OLH paid. And, you wouldn't know how much time to pay the technician because the labor operation you...
Global Labour Codes, - 02/26/2013
... arrival of the new Global Labour Codes, scheduled for use in the US in May of this year. Some of you may have even begun to notice the new link in the LTG section of SI which lists the new GLC listing for that particular model. If you select the...
Reject of the Month - Error code 073 - 09/27/2016
... the claim was routed for review. The job card was attached to the transaction to support the time documentation, service management authorization, and technician documentation to support the requested time. The transaction was reviewed and rejected with...
Best Practices - 01/24/2013
... service department, fewer mistakes and omissions are made and your customers will always know what to expect from you. Your employees will also know what is expected of them. While there may always be a few employees who know the rules, but don't follow...
The Cause of Failure - 03/26/2018
... or make a repair, they need to state why the repair or replacement was necessary. In other words, what failed and why. In some situations, your technician may not actually know the exact cause of failure because certain components they may replace aren’t...
Time Documentation - 06/19/2017
... time is money, and making sure that the time documentation is accurate will help ensure you get what was invested. ...
Dongle Scan - 03/23/2023
The dongle scan requirement goes into effect on 4/3/2023! GM has begun checking submitted warranty claims for an approved and completed dongle service lane scan (e.g. SAVI, eAdvisor, Tekion). Claims submitted without a dongle device scan will be denied...
Recall Tip - 04/12/2013
... currently or previously registered in certain states. Service agents are to test the driver's window and door lock switches for proper operation. If the switches function as designed, a protective coating must be installed to the driver side door lock...
Concern, Cause and Correction - 05/02/2012
... clearly documented. For each condition the technician must record an accurate description of what was found as the cause of the customer's condition and what was done to correct the condition.Beyond the policy requirement for documentation, the warranty...
Excessive Parts Usage - 11/17/2011
Any service manager or technician will tell you that not all repairs are as simple as taking the broken part off and replacing it with a new component. Occasionally, a claim will come up that is far more complicated than anticipated. In these cases, the...
GM Routed Transactions - 06/07/2010
... to submit. A sticky note was attached to several that stated "H-route". The note did not include what the service manager wanted written in the comment screen, giving the GM representative the information they need to authorize payment.A GM routed transaction...
Wiring Repair Labor Operations - 05/24/2016
... the shop copy of the job card. Additionally, the technician must indicate his/her observations on what the cause of the condition was and what repair was performed to correct the issue. When one of the electrical labor operations is selected for a repair,...
Reject of the Month - 06/27/2016
... lower black molding were removed and reinstalled. The body side molding required replacement as it would not straighten out. The door was then prepped to primer and paint. The warranty administrator selected labor operation 1442254: Front Side...
Reject of the Month - 02/02/2016
... authorization for a policy decision, this transaction paid. Interested in whether or not your store has ever encountered this error? The Summary By Reject Reason Report (GWM > Analyze Warranty > View Warranty Analysis Reports > Summary...
Parts Retention, Documentation, and Disposal - 04/08/2016
... If a part that has a core charge is requested by the Warranty Parts Center, it must be sent there. You will receive the core credit by adjusting the transaction and entering the core dollar amount in the Freight & Postage net item field. Electronic...
Properly Documenting a Policy Repair - 02/02/2016
... are other reasons that support a policy repair, but the reasons stated above are the most common. Whatever the reason, the policy repair justification must be fully explained and include the service manager's signature, and the date and time it was applied....
Air Conditioning Repair Documentation - 06/27/2016
... of refrigerant is the amount actually used, which is calculated by using the difference from what was recovered and what was recharged. That amount will be displayed on the printed summary. R-1234yf refrigerant must be billed out by the gram in the parts...
Tech Time Documentation - 07/28/2016
... initial the ticket for each job card. Download "Time Documentation Tips" And Provide To All Your Technicians!...
Brake Rotor Documentation Changes - 10/02/2015
... calibration of equipment is also recommended, depending on frequency of use. The manufacturer of your equipment will have specific recommendations and, in many cases, can provide inspection and calibration services.Calibration of the brake lathe should...
Attaching a Document - 06/02/2015
... the 'Add Attachment' button. Click on the 'Browse' button to locate the appropriate file(s) from your hard drive. After locating the appropriate file on your hard drive, click 'Open'. The file will then be attached to the transaction. If it is necessary...
GM Maintenance Program Specifics - 01/10/2014
... is actually underlined to emphasize the point. This requirement is being monitored closely. If your dealership has been performing Cadillac maintenance services under the Premium Care Maintenance program and you are not a franchised Cadillac dealership,...
Technician Time Documentation - 10/01/2013
Technician time documentation best practices states that each technician is only working and clocked on to one vehicle per service event. Time documentation that reflects a technician servicing multiple vehicles at one time is not allowed. GM recommends...
Automatic Transmission Add Condition Documentation - 09/04/2013
The technician must clock on once it is determined that additional repairs requiring further disassembly of the transmission beyond the point of the base repair are necessary. The technician must then clock off once the additional work beyond the base ...
Documenting Symptom Byte - 11/25/2014
... Installed4B: Calibration Not LearnedA complete list of Symptom Byte Codes is available in SI (Document ID: 2686313).Documentation of Symptom Byte information is critical to pinpointing the problem for engineering and the supplier when performing a root...
Diagnostic Time Service Management Approval - 12/19/2014
... time to perform electrical diagnosis. The time must also be supported by the technician stating what diagnostic test equipment was used and what the test results were. GM has now taken it one step further and requires that service management approve...
Related Documents - 12/19/2014
... are not allowed to assign labour operations, and while this bulletin may appear to contradict what the P&P states, technicians, when set up correctly, will only see the labour operation in the Labour Time Guide, not the time paid. When in SI...
Warranty Part Center Documentation - 12/19/2014
... entering the time in the administration time labour field. It is a requirement that all related documentation including a copy of the WPC return request and the printed shipping label from the GWM system be maintained for future reference. This documentation...
Who should manage your warranty dollar investment? - 09/16/2010
... dollars in warranty sales is the dealership generating and how much in warranty dollar profit. What, if any, is the processing loss percentage? Has management performed an analysis and found sources of any loss and solutions? Solutions may be found in...
Insufficient Documentation - 02/23/2011
... outlined on the job card and punch times should be included. Ensuring that the OLH is thoroughly documented, acceptable for the complexity of the repair, and properly authorized will help prevent future rejects. ...
Service Solutions: Going the Extra Mile with Documentation - 06/08/2011
... in which they complete their warranty process. Dealer personnel should work together to identify what information would be most beneficial. Remember that these little extras can go a long way to streamlining the internal warranty process. ...
Dealership Empowerment and Correct Documentation - 01/19/2012
... going above and beyond, take a look at the goodwill tools GM empowers service managers with and do what it takes to make it right by your customer. Customer retention is more than giving the customer what they expect; it's about exceeding their...
The dongle scan requirement goes into effect on 4/3/2023! GM has begun checking submitted warranty claims for an approved and completed dongle service lane scan (e.g. SAVI, eAdvisor, Tekion). Claims submitted without a dongle device scan will be denied...
Recall Tip - 04/12/2013
... currently or previously registered in certain states. Service agents are to test the driver's window and door lock switches for proper operation. If the switches function as designed, a protective coating must be installed to the driver side door lock...
Concern, Cause and Correction - 05/02/2012
... clearly documented. For each condition the technician must record an accurate description of what was found as the cause of the customer's condition and what was done to correct the condition.Beyond the policy requirement for documentation, the warranty...
Excessive Parts Usage - 11/17/2011
Any service manager or technician will tell you that not all repairs are as simple as taking the broken part off and replacing it with a new component. Occasionally, a claim will come up that is far more complicated than anticipated. In these cases, the...
GM Routed Transactions - 06/07/2010
... to submit. A sticky note was attached to several that stated "H-route". The note did not include what the service manager wanted written in the comment screen, giving the GM representative the information they need to authorize payment.A GM routed transaction...
Wiring Repair Labor Operations - 05/24/2016
... the shop copy of the job card. Additionally, the technician must indicate his/her observations on what the cause of the condition was and what repair was performed to correct the issue. When one of the electrical labor operations is selected for a repair,...
Reject of the Month - 06/27/2016
... lower black molding were removed and reinstalled. The body side molding required replacement as it would not straighten out. The door was then prepped to primer and paint. The warranty administrator selected labor operation 1442254: Front Side...
Reject of the Month - 02/02/2016
... authorization for a policy decision, this transaction paid. Interested in whether or not your store has ever encountered this error? The Summary By Reject Reason Report (GWM > Analyze Warranty > View Warranty Analysis Reports > Summary...
Parts Retention, Documentation, and Disposal - 04/08/2016
... If a part that has a core charge is requested by the Warranty Parts Center, it must be sent there. You will receive the core credit by adjusting the transaction and entering the core dollar amount in the Freight & Postage net item field. Electronic...
Properly Documenting a Policy Repair - 02/02/2016
... are other reasons that support a policy repair, but the reasons stated above are the most common. Whatever the reason, the policy repair justification must be fully explained and include the service manager's signature, and the date and time it was applied....
Air Conditioning Repair Documentation - 06/27/2016
... of refrigerant is the amount actually used, which is calculated by using the difference from what was recovered and what was recharged. That amount will be displayed on the printed summary. R-1234yf refrigerant must be billed out by the gram in the parts...
Tech Time Documentation - 07/28/2016
... initial the ticket for each job card. Download "Time Documentation Tips" And Provide To All Your Technicians!...
Brake Rotor Documentation Changes - 10/02/2015
... calibration of equipment is also recommended, depending on frequency of use. The manufacturer of your equipment will have specific recommendations and, in many cases, can provide inspection and calibration services.Calibration of the brake lathe should...
Attaching a Document - 06/02/2015
... the 'Add Attachment' button. Click on the 'Browse' button to locate the appropriate file(s) from your hard drive. After locating the appropriate file on your hard drive, click 'Open'. The file will then be attached to the transaction. If it is necessary...
GM Maintenance Program Specifics - 01/10/2014
... is actually underlined to emphasize the point. This requirement is being monitored closely. If your dealership has been performing Cadillac maintenance services under the Premium Care Maintenance program and you are not a franchised Cadillac dealership,...
Technician Time Documentation - 10/01/2013
Technician time documentation best practices states that each technician is only working and clocked on to one vehicle per service event. Time documentation that reflects a technician servicing multiple vehicles at one time is not allowed. GM recommends...
Automatic Transmission Add Condition Documentation - 09/04/2013
The technician must clock on once it is determined that additional repairs requiring further disassembly of the transmission beyond the point of the base repair are necessary. The technician must then clock off once the additional work beyond the base ...
Documenting Symptom Byte - 11/25/2014
... Installed4B: Calibration Not LearnedA complete list of Symptom Byte Codes is available in SI (Document ID: 2686313).Documentation of Symptom Byte information is critical to pinpointing the problem for engineering and the supplier when performing a root...
Diagnostic Time Service Management Approval - 12/19/2014
... time to perform electrical diagnosis. The time must also be supported by the technician stating what diagnostic test equipment was used and what the test results were. GM has now taken it one step further and requires that service management approve...
Related Documents - 12/19/2014
... are not allowed to assign labour operations, and while this bulletin may appear to contradict what the P&P states, technicians, when set up correctly, will only see the labour operation in the Labour Time Guide, not the time paid. When in SI...
Warranty Part Center Documentation - 12/19/2014
... entering the time in the administration time labour field. It is a requirement that all related documentation including a copy of the WPC return request and the printed shipping label from the GWM system be maintained for future reference. This documentation...
Who should manage your warranty dollar investment? - 09/16/2010
... dollars in warranty sales is the dealership generating and how much in warranty dollar profit. What, if any, is the processing loss percentage? Has management performed an analysis and found sources of any loss and solutions? Solutions may be found in...
Insufficient Documentation - 02/23/2011
... outlined on the job card and punch times should be included. Ensuring that the OLH is thoroughly documented, acceptable for the complexity of the repair, and properly authorized will help prevent future rejects. ...
Service Solutions: Going the Extra Mile with Documentation - 06/08/2011
... in which they complete their warranty process. Dealer personnel should work together to identify what information would be most beneficial. Remember that these little extras can go a long way to streamlining the internal warranty process. ...
Dealership Empowerment and Correct Documentation - 01/19/2012
... going above and beyond, take a look at the goodwill tools GM empowers service managers with and do what it takes to make it right by your customer. Customer retention is more than giving the customer what they expect; it's about exceeding their...
Documenting Customer Concerns Correctly - 02/07/2012
... second, ask questions; third, write the details on the job card for the technician to understand what steps need to be taken to correct the problem. Below are examples of inadequate written concerns followed by a detailed and better understood concern.Check...
Reject of the Month - 10/08/2012
... the vehicle and attach them to the transaction. Utilize the tools available on GWM to support your case, including a comments field with almost unlimited text space and the documentation attachment feature to justify the repairs performed. ...
Core Credit Documentation - 08/09/2012
... core part allowance is entered in the net item freight and postage field. The core exchange value documentation must be printed and attached to the job card for which the allowance is being claimed. The core part number and the core amount must be entered...
Attaching Supporting Documentation to the Transaction - 02/26/2013
... "Add Attachment" screen will then be displayed. Select the "Browse" button to find the file that you will attach to the transaction. If attaching more than one file, select the "Add Attachment" button again and browse for the appropriate file. Note:...
Global Warranty - Data Entry Tips - 02/04/2010
... than the actual amount of $264.52. The system does not automatically enter the decimal point for you at submission.Supporting documentation associated with a particular labor operation. The warranty administrator selects a labour operation that is closest...
R-1234yf Refrigerant Required Documentation - 03/23/2023
... is entered in additional time when submitting the labor operation for the actual repair. While you won’t see this “add time” in conjunction with the A/C labor operations, it is displayed in the Preface section of the Labor Time Guide....
SAVI/Dongle Scan Error - 04/25/2023
There are a few checks that may be performed if error 872 is received on a transaction. Error 872 occurs when dongle vehicle data is required for the transaction and is not received. Confirm that scans are completed correctly, review the “Before...
Supporting Documentation - 05/23/2023
Documentation in support of the repair must be retained for a minimum of 24 months from date of payment. The records must be made available and provided to GM representatives upon request. Examples of required records, when applicable, include all job ...
Supporting Documentation - 01/29/2024
... Policies & Procedures Manual Article 6.5: Retention and Review of Accounts and Records. If your technicians are given the shop copy, they should be attaching any supporting documentation to the shop copy of the job card. Warranty administrators should...
Dongle Reminders: - 08/29/2023
... vehicle shows up with a dead battery and cannot be immediately scanned, in which case, the vehicle would require a jump or charge then the dongle device scan for job card write up. IMPORTANT: Vehicles must be scanned with SAVI or an approved dongle device...
Technician Documentation Requirements - 08/29/2023
The cause of failure documentation, required as part of the 3 C’s, should contain a brief description of steps taken by the technician to determine the root cause of the customers concern and must support the repair performed. The cause of failure...
Technician Documentation Requirements - 08/29/2023
The cause of failure documentation, required as part of the 3 C’s, should contain a brief description of steps taken by the technician to determine the root cause of the customers concern and must support the repair performed. The cause of failure...
Punch Time Documentation - 07/25/2023
All warranty and policy repair time with Variable Diagnosis, Straight Time, and Other Labor Hours must have individual and specific on/off punch times on the technician’s time ticket by job card line for repair(s) performed that are separately identified ...
Air Conditioning Repair Documentation - 07/25/2023
... of refrigerant is the amount actually used, which is calculated by using the difference from what was recovered and what it took to fill the system to capacity. That amount will be displayed on the printed summary. R1234yf refrigerant must be billed...
Dongle Device Scans - 06/26/2023
... the situation where a vehicle shows up with a dead battery and cannot be scanned, the vehicle would require a jump or charge. The vehicle will then require a dongle device scan for the job card write up. Dongle device scan NOT required: Roadside...
Supporting Documentation - 08/28/2024
Certain types of transactions require specific document attachments. Without the proper documents, the claim is susceptible for return to the dealer. The following types of transactions have attachment requirements: alignments (before/after measurements), policy...
Air Conditioning Repair Documentation - 07/30/2024
... concern of the system not blowing cold air. After repairing the vehicle, technicians must document on the job card how much refrigerant they had to add to the system to get it to its capacity. In turn, the parts department must bill out the appropriate...
Attaching A Document - 05/22/2017
... attachments must be less than 5MB in size. Larger attachments take longer to upload. Did you know that there is an Image Resize Tool available on the Member’s Area within the Resources tab? The tool allows you to easily choose the image(s)...
Documentation Updates - 05/22/2017
Control Module Reprogramming - Technicians must document, on the shop copy of the job card, the Warranty Claim Code provided from SPS when programming is complete. The code must also be entered in the SPS Warranty Claim Code field of the transaction. Previously,...
Reject of the Month - Missing Documentation - 08/22/2017
... technician will receive a warning message. On 2017 and newer vehicles, the warning states: “You are attempting to reprogram with the same calibration. This is not allowed for the selected ECU.” Once OK is clicked, the programming event will...
Recall Documentation - 07/25/2017
In mid-July, GM announced specific transaction documentation requirements associated with recalls 16007 and 17287. Both recalls address a software defect with the Sensing and Diagnostic Module. The SDM controls airbag and pretensioner deployment. The...
Air Conditioning Repair Documentation - 06/19/2017
... of refrigerant is the amount actually used, which is calculated by using the difference from what was recovered and what was charged. That amount will be displayed on the printed summary. R-1234yf refrigerant must be billed out by the gram in the parts...
Important Documents - Bulletins - 10/24/2017
... inclusive, this list does provide a solid warranty resource base. With the bulletin number you are easily able to pull the most recent version from Service Information in GlobalConnect. From SI, select the binocular icon to find a document...
Add On Repair Documentation Reminders - 09/27/2017
... requirement along with the date, time, and their signature or initials, must specifically describe what he/she saw or verified upon inspection or road test. Multiple additional concerns must each contain this approval. The date and time the customer...
Recalls and Supporting Documentation - 12/21/2016
... warranty repairs, but also with field actions. For the most part, technicians are aware of their documentation responsibility when it comes to these reprogramming events, specifically, documenting (and attaching a copy of) the Warranty Claim Code from...
... second, ask questions; third, write the details on the job card for the technician to understand what steps need to be taken to correct the problem. Below are examples of inadequate written concerns followed by a detailed and better understood concern.Check...
Reject of the Month - 10/08/2012
... the vehicle and attach them to the transaction. Utilize the tools available on GWM to support your case, including a comments field with almost unlimited text space and the documentation attachment feature to justify the repairs performed. ...
Core Credit Documentation - 08/09/2012
... core part allowance is entered in the net item freight and postage field. The core exchange value documentation must be printed and attached to the job card for which the allowance is being claimed. The core part number and the core amount must be entered...
Attaching Supporting Documentation to the Transaction - 02/26/2013
... "Add Attachment" screen will then be displayed. Select the "Browse" button to find the file that you will attach to the transaction. If attaching more than one file, select the "Add Attachment" button again and browse for the appropriate file. Note:...
Global Warranty - Data Entry Tips - 02/04/2010
... than the actual amount of $264.52. The system does not automatically enter the decimal point for you at submission.Supporting documentation associated with a particular labor operation. The warranty administrator selects a labour operation that is closest...
R-1234yf Refrigerant Required Documentation - 03/23/2023
... is entered in additional time when submitting the labor operation for the actual repair. While you won’t see this “add time” in conjunction with the A/C labor operations, it is displayed in the Preface section of the Labor Time Guide....
SAVI/Dongle Scan Error - 04/25/2023
There are a few checks that may be performed if error 872 is received on a transaction. Error 872 occurs when dongle vehicle data is required for the transaction and is not received. Confirm that scans are completed correctly, review the “Before...
Supporting Documentation - 05/23/2023
Documentation in support of the repair must be retained for a minimum of 24 months from date of payment. The records must be made available and provided to GM representatives upon request. Examples of required records, when applicable, include all job ...
Supporting Documentation - 01/29/2024
... Policies & Procedures Manual Article 6.5: Retention and Review of Accounts and Records. If your technicians are given the shop copy, they should be attaching any supporting documentation to the shop copy of the job card. Warranty administrators should...
Dongle Reminders: - 08/29/2023
... vehicle shows up with a dead battery and cannot be immediately scanned, in which case, the vehicle would require a jump or charge then the dongle device scan for job card write up. IMPORTANT: Vehicles must be scanned with SAVI or an approved dongle device...
Technician Documentation Requirements - 08/29/2023
The cause of failure documentation, required as part of the 3 C’s, should contain a brief description of steps taken by the technician to determine the root cause of the customers concern and must support the repair performed. The cause of failure...
Technician Documentation Requirements - 08/29/2023
The cause of failure documentation, required as part of the 3 C’s, should contain a brief description of steps taken by the technician to determine the root cause of the customers concern and must support the repair performed. The cause of failure...
Punch Time Documentation - 07/25/2023
All warranty and policy repair time with Variable Diagnosis, Straight Time, and Other Labor Hours must have individual and specific on/off punch times on the technician’s time ticket by job card line for repair(s) performed that are separately identified ...
Air Conditioning Repair Documentation - 07/25/2023
... of refrigerant is the amount actually used, which is calculated by using the difference from what was recovered and what it took to fill the system to capacity. That amount will be displayed on the printed summary. R1234yf refrigerant must be billed...
Dongle Device Scans - 06/26/2023
... the situation where a vehicle shows up with a dead battery and cannot be scanned, the vehicle would require a jump or charge. The vehicle will then require a dongle device scan for the job card write up. Dongle device scan NOT required: Roadside...
Supporting Documentation - 08/28/2024
Certain types of transactions require specific document attachments. Without the proper documents, the claim is susceptible for return to the dealer. The following types of transactions have attachment requirements: alignments (before/after measurements), policy...
Air Conditioning Repair Documentation - 07/30/2024
... concern of the system not blowing cold air. After repairing the vehicle, technicians must document on the job card how much refrigerant they had to add to the system to get it to its capacity. In turn, the parts department must bill out the appropriate...
Attaching A Document - 05/22/2017
... attachments must be less than 5MB in size. Larger attachments take longer to upload. Did you know that there is an Image Resize Tool available on the Member’s Area within the Resources tab? The tool allows you to easily choose the image(s)...
Documentation Updates - 05/22/2017
Control Module Reprogramming - Technicians must document, on the shop copy of the job card, the Warranty Claim Code provided from SPS when programming is complete. The code must also be entered in the SPS Warranty Claim Code field of the transaction. Previously,...
Reject of the Month - Missing Documentation - 08/22/2017
... technician will receive a warning message. On 2017 and newer vehicles, the warning states: “You are attempting to reprogram with the same calibration. This is not allowed for the selected ECU.” Once OK is clicked, the programming event will...
Recall Documentation - 07/25/2017
In mid-July, GM announced specific transaction documentation requirements associated with recalls 16007 and 17287. Both recalls address a software defect with the Sensing and Diagnostic Module. The SDM controls airbag and pretensioner deployment. The...
Air Conditioning Repair Documentation - 06/19/2017
... of refrigerant is the amount actually used, which is calculated by using the difference from what was recovered and what was charged. That amount will be displayed on the printed summary. R-1234yf refrigerant must be billed out by the gram in the parts...
Important Documents - Bulletins - 10/24/2017
... inclusive, this list does provide a solid warranty resource base. With the bulletin number you are easily able to pull the most recent version from Service Information in GlobalConnect. From SI, select the binocular icon to find a document...
Add On Repair Documentation Reminders - 09/27/2017
... requirement along with the date, time, and their signature or initials, must specifically describe what he/she saw or verified upon inspection or road test. Multiple additional concerns must each contain this approval. The date and time the customer...
Recalls and Supporting Documentation - 12/21/2016
... warranty repairs, but also with field actions. For the most part, technicians are aware of their documentation responsibility when it comes to these reprogramming events, specifically, documenting (and attaching a copy of) the Warranty Claim Code from...
Air Conditioning Repair Documentation - 07/23/2018
... of refrigerant is the amount actually used, which is calculated by using the difference from what was recovered and what it took to fill the system to capacity. That amount will be displayed on the printed summary. R1234yf refrigerant must be billed...
Air Conditioning Repair Documentation - 07/30/2019
... of refrigerant is the amount actually used, which is calculated by using the difference from what was recovered and what it took to fill the system to capacity. That amount will be displayed on the printed summary. R1234yf refrigerant must be billed...
Documentation of Approval - 02/21/2019
... one person responsible and accountable for all approvals issued by service management. This would be the service manager or service director. When portions of responsibilities are delegated to other members of service management, those who become empowered...
Documentation Requirements - 01/21/2019
Dealers that are not required to contact the PQC prior to an engine and/or transmission assembly replacement no longer have to complete the Cost Comparison Worksheets. Dealers that are required to contact the PQC prior to an engine and/or transmission ...
Service Information: The LTG, Warranty Job Aid, and Bulletins/Documents - 10/26/2021
A big part of learning the ins-and-outs of warranty is knowing how to use the tools at your disposal. Learning how and when to use the available warranty tools can make a difference in the quality of claim submissions and possibly a reduction in errors...
Breaking Down Emissions Warranty Coverage - 07/27/2021
... Delaware. The bottom line is this: Review IVH for Emissions Warranty Coverage, check to see what state the vehicle is registered in, and look for the E, E1, or E2 in the LTG to determine Emissions Warranty coverage. ...
Baseball, Hot Dogs, Apple Pie, and Chevrolet - 08/30/2021
... in 1974, is being brought back to life, in the form of a Guy Fieri dish. The Apple Pie Hot Dog was introduced on August 12 during the Major League Baseball Field of Dreams game in Dyersville, IA. Game attendees were able to try out the new creation:...
Technician Clock Time for the Repair Process & Repair Documentation - 02/25/2021
... first clock in time is either the beginning of the repair or diagnosis to determine what repair is necessary. In the case of diagnosis, the technician would stay clocked in until a diagnosis is made. Once a diagnosis has been determined, the technician...
Documentation of Time and Compliance - 02/23/2022
... within P&P Article 6.2.5. The article addresses labor time paid to the technician and time documentation on the technician’s time ticket by job card. The audit documents stated that Technician time stamps represents the actual time that...
Cause of Failure & Correction Documentation on Invoice Copies - 08/26/2020
... is an acceptable method and generally preferred by service advisors and warranty administrators. What the technician types is what is printed on the invoice copies, including the warranty and customer copy. Occasionally what is written is not enough...
A/C Repair Documentation - 07/30/2020
... of refrigerant is the amount actually used, which is calculated by using the difference from what was recovered and what it took to fill the system to capacity. That amount will be displayed on the printed summary. R1234yf refrigerant must be billed...
Supporting Documentation and an Excessive Rental - 10/27/2020
Technician, time punch, and supporting documentation may be reviewed in cases of rental events that exceed 7 days. Verify that all forms of supporting documentation reinforce the request.
Mail Out Review Tip: Repair Documentation - 08/25/2020
All elements of a warranty repair, technician time stamp, parts billed out on the job card, variable diagnosis time, OLH and diagnostic aids must follow a logical order for the repair process. P&P Article 6.2.5 Common Deviation: Diagnostic time is ...
Mail Out Review Tips: Time Documentation: - 08/25/2020
All standard warranty and policy repair time must be documented on the technician’s time ticket by job card. This includes the job card number and technician ID, along with the actual date and start/stop time(s) while on premises the same day. P&P...
Supporting Documentation - 01/03/2020
... All records must be made available, and provided to GM representatives upon request. Supporting documentation includes competed PDI forms, MPVI forms on GM paid maintenance events, sublet invoices, diagnostic worksheets, alignment printouts, original...
Cost Per Vehicle Serviced (CPVS) - 12/02/2019
The warranty CPVS is an important dollar figure that service management should pay close attention to. You can see your dealership’s CPVS in the Service Agent Detail section under Analyze Warranty. For tools to help with a detailed analysis of your...
Wiring, Connector, and Harness Repairs - 06/26/2024
When using certain wiring repair labor operations, a Document ID number is required when submitting a warranty transaction. Wiring repairs will require the SI Document ID of the Harness Routing View, along with the grid coordinates (location) of the cause/repair....
Part Rejects - 04/03/2014
... that all parts were necessary, they must sign, indicate the date approval was made, and explain what parts most likely created the excess and why they were necessary. If the total part amount is greater than $1,000, the transaction must be H-routed for...
Required Operating Procedures - 04/08/2016
... it is added to the job card. The date, time, signature/initials, and detailed explanation of what was inspected and why the additional repair was needed must be documented on the job card prior to the work being performed. Each add-on line on the job...
Returning Parts to the Warranty Parts Center - 07/01/2014
... the many GM suppliers for review. Parts that don't meet the criteria for failure may be placed in what is known as Service Agent Status and with that, a debit may be issued. Along with a debit for not returning a part on time and a part that was determined...
Reject of the Month - 09/27/2017
... error. The rejected recall line addressed a concern with the operation of the power sliding door. Dealers must replace the sliding door control module, adjust the cable tension, and clean the pad and plunger. On certain 1998 model U vans (regular...
Details of the Cause and Correction - 05/24/2016
The Service P&P states the following in regards to what is required of the technician when it comes to documenting the cause of failure and what was done to correct that failure: The complete cause of the failure and a detailed correction as stated...
GM Authorization and Attachments - 01/21/2019
... document will result in the transaction being rejected back to the dealer with instructions as to what needs to be attached. Knowing what must be attached to a transaction, that will be GM authorized, will prevent an unnecessary reject. Last October,...
What Drives The Reject Percentage At Your Dealership? - 08/21/2018
... mean the difference between an Accepted and Rejected transaction. Empowerment: Be familiar with your Empowerment Level (standard is level 6), GM Authorize those transactions that exceed your empowerment on the first submission to prevent an unnecessary...
Complaint and Cause Codes - 09/27/2016
... - Damaged/Cracked would be the better option. Does it sound like I'm splitting hairs? It may, but what is raising the red flag on some dealers that garners audit attention is that they are choosing the easiest cause code and using the same "leaks" code...
... of refrigerant is the amount actually used, which is calculated by using the difference from what was recovered and what it took to fill the system to capacity. That amount will be displayed on the printed summary. R1234yf refrigerant must be billed...
Air Conditioning Repair Documentation - 07/30/2019
... of refrigerant is the amount actually used, which is calculated by using the difference from what was recovered and what it took to fill the system to capacity. That amount will be displayed on the printed summary. R1234yf refrigerant must be billed...
Documentation of Approval - 02/21/2019
... one person responsible and accountable for all approvals issued by service management. This would be the service manager or service director. When portions of responsibilities are delegated to other members of service management, those who become empowered...
Documentation Requirements - 01/21/2019
Dealers that are not required to contact the PQC prior to an engine and/or transmission assembly replacement no longer have to complete the Cost Comparison Worksheets. Dealers that are required to contact the PQC prior to an engine and/or transmission ...
Service Information: The LTG, Warranty Job Aid, and Bulletins/Documents - 10/26/2021
A big part of learning the ins-and-outs of warranty is knowing how to use the tools at your disposal. Learning how and when to use the available warranty tools can make a difference in the quality of claim submissions and possibly a reduction in errors...
Breaking Down Emissions Warranty Coverage - 07/27/2021
... Delaware. The bottom line is this: Review IVH for Emissions Warranty Coverage, check to see what state the vehicle is registered in, and look for the E, E1, or E2 in the LTG to determine Emissions Warranty coverage. ...
Baseball, Hot Dogs, Apple Pie, and Chevrolet - 08/30/2021
... in 1974, is being brought back to life, in the form of a Guy Fieri dish. The Apple Pie Hot Dog was introduced on August 12 during the Major League Baseball Field of Dreams game in Dyersville, IA. Game attendees were able to try out the new creation:...
Technician Clock Time for the Repair Process & Repair Documentation - 02/25/2021
... first clock in time is either the beginning of the repair or diagnosis to determine what repair is necessary. In the case of diagnosis, the technician would stay clocked in until a diagnosis is made. Once a diagnosis has been determined, the technician...
Documentation of Time and Compliance - 02/23/2022
... within P&P Article 6.2.5. The article addresses labor time paid to the technician and time documentation on the technician’s time ticket by job card. The audit documents stated that Technician time stamps represents the actual time that...
Cause of Failure & Correction Documentation on Invoice Copies - 08/26/2020
... is an acceptable method and generally preferred by service advisors and warranty administrators. What the technician types is what is printed on the invoice copies, including the warranty and customer copy. Occasionally what is written is not enough...
A/C Repair Documentation - 07/30/2020
... of refrigerant is the amount actually used, which is calculated by using the difference from what was recovered and what it took to fill the system to capacity. That amount will be displayed on the printed summary. R1234yf refrigerant must be billed...
Supporting Documentation and an Excessive Rental - 10/27/2020
Technician, time punch, and supporting documentation may be reviewed in cases of rental events that exceed 7 days. Verify that all forms of supporting documentation reinforce the request.
Mail Out Review Tip: Repair Documentation - 08/25/2020
All elements of a warranty repair, technician time stamp, parts billed out on the job card, variable diagnosis time, OLH and diagnostic aids must follow a logical order for the repair process. P&P Article 6.2.5 Common Deviation: Diagnostic time is ...
Mail Out Review Tips: Time Documentation: - 08/25/2020
All standard warranty and policy repair time must be documented on the technician’s time ticket by job card. This includes the job card number and technician ID, along with the actual date and start/stop time(s) while on premises the same day. P&P...
Supporting Documentation - 01/03/2020
... All records must be made available, and provided to GM representatives upon request. Supporting documentation includes competed PDI forms, MPVI forms on GM paid maintenance events, sublet invoices, diagnostic worksheets, alignment printouts, original...
Cost Per Vehicle Serviced (CPVS) - 12/02/2019
The warranty CPVS is an important dollar figure that service management should pay close attention to. You can see your dealership’s CPVS in the Service Agent Detail section under Analyze Warranty. For tools to help with a detailed analysis of your...
Wiring, Connector, and Harness Repairs - 06/26/2024
When using certain wiring repair labor operations, a Document ID number is required when submitting a warranty transaction. Wiring repairs will require the SI Document ID of the Harness Routing View, along with the grid coordinates (location) of the cause/repair....
Part Rejects - 04/03/2014
... that all parts were necessary, they must sign, indicate the date approval was made, and explain what parts most likely created the excess and why they were necessary. If the total part amount is greater than $1,000, the transaction must be H-routed for...
Required Operating Procedures - 04/08/2016
... it is added to the job card. The date, time, signature/initials, and detailed explanation of what was inspected and why the additional repair was needed must be documented on the job card prior to the work being performed. Each add-on line on the job...
Returning Parts to the Warranty Parts Center - 07/01/2014
... the many GM suppliers for review. Parts that don't meet the criteria for failure may be placed in what is known as Service Agent Status and with that, a debit may be issued. Along with a debit for not returning a part on time and a part that was determined...
Reject of the Month - 09/27/2017
... error. The rejected recall line addressed a concern with the operation of the power sliding door. Dealers must replace the sliding door control module, adjust the cable tension, and clean the pad and plunger. On certain 1998 model U vans (regular...
Details of the Cause and Correction - 05/24/2016
The Service P&P states the following in regards to what is required of the technician when it comes to documenting the cause of failure and what was done to correct that failure: The complete cause of the failure and a detailed correction as stated...
GM Authorization and Attachments - 01/21/2019
... document will result in the transaction being rejected back to the dealer with instructions as to what needs to be attached. Knowing what must be attached to a transaction, that will be GM authorized, will prevent an unnecessary reject. Last October,...
What Drives The Reject Percentage At Your Dealership? - 08/21/2018
... mean the difference between an Accepted and Rejected transaction. Empowerment: Be familiar with your Empowerment Level (standard is level 6), GM Authorize those transactions that exceed your empowerment on the first submission to prevent an unnecessary...
Complaint and Cause Codes - 09/27/2016
... - Damaged/Cracked would be the better option. Does it sound like I'm splitting hairs? It may, but what is raising the red flag on some dealers that garners audit attention is that they are choosing the easiest cause code and using the same "leaks" code...
The Value of a Warranty Administrator - 03/26/2015
The duties of a warranty administrator vary from dealership to dealership. Some warranty administrators are what we call true warranty administrators. Their job description includes things like:Look up and apply labor operations.Check that the job card...
Going With the Flow Chart - 03/08/2012
... must be followed with every warranty repair that will lead to a well documented transaction. So, whatever hat you are wearing at the moment, review each step in the chart and adjust your routine accordingly. Service AdvisorTechnicianWarranty AdministratorGreet...
Spring Clean-Up - 03/26/2015
... winter days are now in our past; warmer temps and spring sunshine is just around the corner. What comes to mind now that our days are becoming nicer? Spring cleaning! Open up the windows and doors, sweep out the winter cobwebs and get ready for...
Update to Diagnostic Time Approval - 03/26/2015
... complete technician documentation and the reasonableness of diagnostic time claimed." What this means to warranty administrators who are deciding whether or not to submit for the additional diagnostic time allowed is that while they no longer need...
Recalls - 02/23/2015
... business over the past several months as a result of the numerous recalls. Many customers that you may have never seen in the dealership before are contacting the service department to have a recall performed. GM, as well as the Federal government,...
Technician Time Recording Reminder - 01/21/2015
All standard warranty and policy repair time must be documented on the technician's time ticket by job card. This includes the job card number and technician ID, along with actual date and start and stop time(s) while on premises the same day. Service...
Bulletin 04-00-89-015J: - 03/26/2015
... only the authorization line being compliant to policy. In an audit situation, the entire job card would be subject to charge back if this policy is not adhered to.If the customer is unable to sign the repair, the service manager must date, time, state...
OLH and Straight Time - 10/02/2015
OLH TipsAttach a copy of the job card with the technician's time documentation for WSC review when requesting excessive OLH.OLH must be supported by a separate on/off time punch.Technician time must documented on time ticket or electronically; time documentation...
Floor Plan Reimbursement - 07/01/2014
... will vary depending on the vehicle being recalled. For example, the floor plan reimbursement dollar amount for a Corvette will be greater than the dollar amount for a Malibu. To claim this reimbursement, use the labour operation provided in the...
Details of Cause and Correction - 05/09/2014
... pieces of required information on a warranty job card. The service advisor is responsible for documenting the first piece of information associated with the repair, a description of each customer concern. The advisor must confirm that each statement...
Bulletin 12-07-30-001 - 06/06/2014
... the completed Cost Comparison Worksheet for Assembly Repair vs. Replace and attach the completed document to the job card. Additionally, job card documentation must include the transmission flush code and Calibration Verification Number as applicable....
December 2014 Recall Update - 11/25/2014
... and catalytic converter. Involved in the special coverage are the 2009-2010 Chevrolet Colorado and GMC Canyon. The condition is covered for a period of 10 years or 120,000 miles. Safety Recall 14171: Lapbelt Pretensioner Locking Performance: Certain...
Recall 14116 Required Information - 10/31/2014
... sensors. (e.g. the technician installed two sensors before installing the final sensor that would program. The job card should contain three documented serial numbers supporting the three sensor replacements). When it is necessary to h-route the transaction...
Authorizations and Approvals - 05/02/2012
Service management authorization is required on certain types of transactions. This approval of repair is documented on the job card as a signature with a date and an explanation that displays the manager's involvement and consent of the repair...
Aftermarket Service Contracts and Policy Repairs - 02/26/2013
... details. With an aftermarket service contract, none of this information will be available; you would need to get the coverage and expiration information from the customer. The purpose of identifying an aftermarket service contract in IVH is to prevent...
OLH Best Practice - 04/12/2013
Service management approval in the form of a signature, date and explanation, is the method of documenting the involvement and consent of service agent facility service management prior to the work being performed. GM Service Policies & Procedures...
Scanning - 03/11/2013
... will be via scan. If you are currently relying on a fax machine to send documents to the WSC, it would be advantageous to begin researching different scanner options. Some copier/fax machines have scanning capabilities. If not, it will be necessary to...
Warranty 101: Change - 06/08/2011
... weren't made for selfish purposes; e.g. just to get the claim paid. A misrepresented example would be; a job card with a VIN that is just outside of the warranty parameters may be entered with a new, updated completion date or mileage, just to get the...
Recall Completion - 06/30/2011
... as time documentation. At submission the warranty administrator was confident that the transaction would pay after review.After a few days in pending status the transaction was rejected back to the dealer. Not because of documentation issues, but because...
Special Equipment Options - 11/17/2011
... the vehicles are delivered to the police. SEO options are normal for police vehicles include: rear door handle rods have been disconnected so the doors can only be opened from the outside; rear door lock rods and switches have been disconnected; rear...
The New Certified Pre-Owned Program - 09/19/2011
... may be certified until September 30th of that year. However, there is a 90-day grace period that would extend eligibility to December 30th. Vehicles must have less than 75,001 miles at the time of the sale. Vehicles must have a clean vehicle history...
What Really Needs to be Printed? - 12/24/2010
... That public landfill is approximately 36% waste paper products. I made some observations of what is being printed while at a recent dealership consultation. In some instances the dispatcher printed out the labour operation from SI, attached it to...
The Global Tire Process: Getting Things Rolling - 09/16/2010
... Transaction tab, then select Search/Create a Pre-Repair Authorization Document. From that link you will have access to the Search/Create a Pre- Repair Authorization. Note: certain data fields require an entry; those fields are indicated with an asterisk...
Warranty Reimbursement - 05/12/2010
... for a customer paid repair, a copy of the reimbursement check (check number) and the customer pay document (job card or invoice) must be retained with the job card. The reimbursement check number should be included in the transaction documentation. If...
Special Coverage 09239 - 08/10/2010
Front and Rear Chrome Interior Door Handle Lever: Approximately 341,000 vehicles may require replacement of the front and/or rear chrome interior door handle levers if signs of peeling are present. Vehicles involved include the 2007 Cadillac Escalade,...
The duties of a warranty administrator vary from dealership to dealership. Some warranty administrators are what we call true warranty administrators. Their job description includes things like:Look up and apply labor operations.Check that the job card...
Going With the Flow Chart - 03/08/2012
... must be followed with every warranty repair that will lead to a well documented transaction. So, whatever hat you are wearing at the moment, review each step in the chart and adjust your routine accordingly. Service AdvisorTechnicianWarranty AdministratorGreet...
Spring Clean-Up - 03/26/2015
... winter days are now in our past; warmer temps and spring sunshine is just around the corner. What comes to mind now that our days are becoming nicer? Spring cleaning! Open up the windows and doors, sweep out the winter cobwebs and get ready for...
Update to Diagnostic Time Approval - 03/26/2015
... complete technician documentation and the reasonableness of diagnostic time claimed." What this means to warranty administrators who are deciding whether or not to submit for the additional diagnostic time allowed is that while they no longer need...
Recalls - 02/23/2015
... business over the past several months as a result of the numerous recalls. Many customers that you may have never seen in the dealership before are contacting the service department to have a recall performed. GM, as well as the Federal government,...
Technician Time Recording Reminder - 01/21/2015
All standard warranty and policy repair time must be documented on the technician's time ticket by job card. This includes the job card number and technician ID, along with actual date and start and stop time(s) while on premises the same day. Service...
Bulletin 04-00-89-015J: - 03/26/2015
... only the authorization line being compliant to policy. In an audit situation, the entire job card would be subject to charge back if this policy is not adhered to.If the customer is unable to sign the repair, the service manager must date, time, state...
OLH and Straight Time - 10/02/2015
OLH TipsAttach a copy of the job card with the technician's time documentation for WSC review when requesting excessive OLH.OLH must be supported by a separate on/off time punch.Technician time must documented on time ticket or electronically; time documentation...
Floor Plan Reimbursement - 07/01/2014
... will vary depending on the vehicle being recalled. For example, the floor plan reimbursement dollar amount for a Corvette will be greater than the dollar amount for a Malibu. To claim this reimbursement, use the labour operation provided in the...
Details of Cause and Correction - 05/09/2014
... pieces of required information on a warranty job card. The service advisor is responsible for documenting the first piece of information associated with the repair, a description of each customer concern. The advisor must confirm that each statement...
Bulletin 12-07-30-001 - 06/06/2014
... the completed Cost Comparison Worksheet for Assembly Repair vs. Replace and attach the completed document to the job card. Additionally, job card documentation must include the transmission flush code and Calibration Verification Number as applicable....
December 2014 Recall Update - 11/25/2014
... and catalytic converter. Involved in the special coverage are the 2009-2010 Chevrolet Colorado and GMC Canyon. The condition is covered for a period of 10 years or 120,000 miles. Safety Recall 14171: Lapbelt Pretensioner Locking Performance: Certain...
Recall 14116 Required Information - 10/31/2014
... sensors. (e.g. the technician installed two sensors before installing the final sensor that would program. The job card should contain three documented serial numbers supporting the three sensor replacements). When it is necessary to h-route the transaction...
Authorizations and Approvals - 05/02/2012
Service management authorization is required on certain types of transactions. This approval of repair is documented on the job card as a signature with a date and an explanation that displays the manager's involvement and consent of the repair...
Aftermarket Service Contracts and Policy Repairs - 02/26/2013
... details. With an aftermarket service contract, none of this information will be available; you would need to get the coverage and expiration information from the customer. The purpose of identifying an aftermarket service contract in IVH is to prevent...
OLH Best Practice - 04/12/2013
Service management approval in the form of a signature, date and explanation, is the method of documenting the involvement and consent of service agent facility service management prior to the work being performed. GM Service Policies & Procedures...
Scanning - 03/11/2013
... will be via scan. If you are currently relying on a fax machine to send documents to the WSC, it would be advantageous to begin researching different scanner options. Some copier/fax machines have scanning capabilities. If not, it will be necessary to...
Warranty 101: Change - 06/08/2011
... weren't made for selfish purposes; e.g. just to get the claim paid. A misrepresented example would be; a job card with a VIN that is just outside of the warranty parameters may be entered with a new, updated completion date or mileage, just to get the...
Recall Completion - 06/30/2011
... as time documentation. At submission the warranty administrator was confident that the transaction would pay after review.After a few days in pending status the transaction was rejected back to the dealer. Not because of documentation issues, but because...
Special Equipment Options - 11/17/2011
... the vehicles are delivered to the police. SEO options are normal for police vehicles include: rear door handle rods have been disconnected so the doors can only be opened from the outside; rear door lock rods and switches have been disconnected; rear...
The New Certified Pre-Owned Program - 09/19/2011
... may be certified until September 30th of that year. However, there is a 90-day grace period that would extend eligibility to December 30th. Vehicles must have less than 75,001 miles at the time of the sale. Vehicles must have a clean vehicle history...
What Really Needs to be Printed? - 12/24/2010
... That public landfill is approximately 36% waste paper products. I made some observations of what is being printed while at a recent dealership consultation. In some instances the dispatcher printed out the labour operation from SI, attached it to...
The Global Tire Process: Getting Things Rolling - 09/16/2010
... Transaction tab, then select Search/Create a Pre-Repair Authorization Document. From that link you will have access to the Search/Create a Pre- Repair Authorization. Note: certain data fields require an entry; those fields are indicated with an asterisk...
Warranty Reimbursement - 05/12/2010
... for a customer paid repair, a copy of the reimbursement check (check number) and the customer pay document (job card or invoice) must be retained with the job card. The reimbursement check number should be included in the transaction documentation. If...
Special Coverage 09239 - 08/10/2010
Front and Rear Chrome Interior Door Handle Lever: Approximately 341,000 vehicles may require replacement of the front and/or rear chrome interior door handle levers if signs of peeling are present. Vehicles involved include the 2007 Cadillac Escalade,...
Mileage In/Out - 07/02/2010
If the technician's comments on the job card document the performance of a test drive to verify the concern and/or that the concern has been corrected, the mileage out reading must be recorded and documented on the hard copy of the job card. This documentation...
Warranty Support Center and Routed Transactions - 05/12/2010
Clear, concise and descriptive transaction documentation is important to each and every warranty transaction, especially those that require GM authorization. The technician's documentation (3 C's) and the entered authorization comments must support and...
Components and Systems - 04/13/2010
... to the customer resulting in a cyclical positive effect. If that's the way it should be done, then what is the best way to successfully receive payment for a complex repair that was created from a simple part that pays minimal labor time? Solid documentation!...
Part Return Process - 03/21/2017
... of shipment within 10 days: The service agent must be able to substantiate shipment of the part/document within 10 days from the WPC part return required date. Return all parts associated with the request: The transaction is subject to debit if all of...
Process Changes to the WPC Program - 01/23/2017
... supporting shipping documents. Form B, found in Service Forms, is completed and sent to your DMA if a catastrophic event has occurred that prevents a service agent from returning parts. If a core part is returned to the Core Center before the transaction...
Reject of the Month - Mail Out Review - 12/21/2017
... release of MORs, it seemed appropriate to begin the New Year in a proactive manner by providing you with the tools to achieve policy compliance. Time Documentation: All warranty and policy repair time must be documented on the technician’s...
The Early Bird - Night Drop - 12/21/2017
... policies relating to documents that the customer uses to request and authorize vehicle repairs at your service department. Policy states that the following fields must be included on the EB/ND envelope/form for the customer to complete when dropping...
Wiring Repairs - 11/21/2017
Bulletin 10-00-89-005 has been updated to add the 2018 model year. As a reminder, technicians are to document the SI Document ID of the Harness Routing View and grid coordinates when performing a wiring repair. The Connector End View Document ID must...
Paint Warranty Transactions - 06/19/2017
... including labor, mix time, and paint and material amounts, so it’s important to determine what that dollar amount is before you send the vehicle to the offsite body shop. Explain to the body shop that the repair is a warranty repair and the dollar...
Reject Reason - Data Analysis - 08/21/2018
... any required attachments included, resulting in a rejected transaction. To go a step further in your investigation, pull a copy of the job card from the dealership service file. The documentation on the warranty/invoice copy should be reflected in the...
Attachment Reminder - 07/23/2018
Certain transactions require supporting documentation when submitted for review with GM Authorization. Remember to include attachments with the following transactions: original job card or part invoice with part warranty transactions; the shop copy of...
Reject of the Month - 03/26/2019
... are not acceptable. Randomly pull 15-25 warranty transactions; examine them as an auditor would. Specifically looking for the issues reported above: e.g. are the technician’s cause and correction statements present and detailed; is the service...
Reject of the Month - 01/03/2020
... Mail Out Reviews, it seemed appropriate to begin the New Year in a proactive manner by providing you with the tools to achieve policy compliance. Variable Diagnostic Time: The actual amount of variable diagnostic time claimed is submitted...
Diagnostic Time Self Review - 01/03/2020
... trends associated with the time are easily identifiable to both GM and the dealer. Whether you claim it frequently or sparingly, it is a good idea to periodically run a Supplemental Labor Time Report. The report will identify trends and confirm...
Recent MOR Results - 03/22/2021
The review of a recent Mail Out Review showed that dealers continue to neglect to document the date and time that the customer provided permission for an add on repair. This documentation is in addition to service management authorization for the add...
Reject of the Month - May 2023 - 04/25/2023
... battery situation, to move the vehicle into the service bay or to begin diagnosis, the vehicle would require a jump or charge. The vehicle will then require a scan for the job card write up. There is an exception process which allows for resubmission...
SAVI - 09/26/2022
The Service Advisor Vehicle Interface Tool is a service lane productivity and vehicle data documentation system that is designed to work with specific dongles plugged into the vehicle’s OBD II port during the write up process. SAVI wirelessly captures...
Cause of Failure Procedures - 08/22/2022
... but it must include the tests performed, the Doc ID’s followed and details as to what steps were performed in the bulletin, and justify why a repair was needed. The specific cause of failure isn’t always known as technicians don’t always...
Labour Time Guide Request for Review - 03/10/2011
... to pay technicians other labour time (OLT) to cover extensive diagnosis that goes above and beyond what is considered normal diagnosis time. However, OLT should not be paid on every claim, and to be paid, technicians must show their clock time and have...
The User Options Tab - 12/09/2013
... may not be removed from the Columns Displayed on Screen list.For example, the service manager would like to analyze the number and dollar amount of transactions that involved customer/service agent participation amount, with the total amount paid by...
Global Warranty Management - 11/05/2012
The library: a gateway for knowledge, a place to connect.The above statement could be the mission statement of your local public library, but it could just as easily define the Library tab in GlobalConnect. The Library in Global offers documents...
Making an Effective Policy Decision - 08/09/2012
... in materials or workmanship.Goodwill Transaction: When a situation arises where service management would like to offer the customer a token of apology or a maintenance service due to an inconvenience.Policy Transaction: When a vehicle is outside the...
Paint Blend Time - 10/23/2019
... including labor, mix time, and paint and material amounts, so it’s important to determine what that dollar amount is before you send the vehicle to the offsite body shop. Explain to the body shop that the repair is a warranty repair and the dollar...
Required Job Card Information - 12/29/2020
It’s a New Year and a good time to make sure your dealership is in compliance with General Motor’s Policies and Procedures requirements. A good place to start is making sure your job cards contain the basic necessary requirements. The Warranty...
Diagnostic Time Self Review - 12/19/2018
... trends associated with the time are easily identifiable to both GM and the dealer. Whether you claim it frequently or sparingly, it is a good idea to periodically run a Supplemental Labor Time Report. The report will identify trends and confirm...
If the technician's comments on the job card document the performance of a test drive to verify the concern and/or that the concern has been corrected, the mileage out reading must be recorded and documented on the hard copy of the job card. This documentation...
Warranty Support Center and Routed Transactions - 05/12/2010
Clear, concise and descriptive transaction documentation is important to each and every warranty transaction, especially those that require GM authorization. The technician's documentation (3 C's) and the entered authorization comments must support and...
Components and Systems - 04/13/2010
... to the customer resulting in a cyclical positive effect. If that's the way it should be done, then what is the best way to successfully receive payment for a complex repair that was created from a simple part that pays minimal labor time? Solid documentation!...
Part Return Process - 03/21/2017
... of shipment within 10 days: The service agent must be able to substantiate shipment of the part/document within 10 days from the WPC part return required date. Return all parts associated with the request: The transaction is subject to debit if all of...
Process Changes to the WPC Program - 01/23/2017
... supporting shipping documents. Form B, found in Service Forms, is completed and sent to your DMA if a catastrophic event has occurred that prevents a service agent from returning parts. If a core part is returned to the Core Center before the transaction...
Reject of the Month - Mail Out Review - 12/21/2017
... release of MORs, it seemed appropriate to begin the New Year in a proactive manner by providing you with the tools to achieve policy compliance. Time Documentation: All warranty and policy repair time must be documented on the technician’s...
The Early Bird - Night Drop - 12/21/2017
... policies relating to documents that the customer uses to request and authorize vehicle repairs at your service department. Policy states that the following fields must be included on the EB/ND envelope/form for the customer to complete when dropping...
Wiring Repairs - 11/21/2017
Bulletin 10-00-89-005 has been updated to add the 2018 model year. As a reminder, technicians are to document the SI Document ID of the Harness Routing View and grid coordinates when performing a wiring repair. The Connector End View Document ID must...
Paint Warranty Transactions - 06/19/2017
... including labor, mix time, and paint and material amounts, so it’s important to determine what that dollar amount is before you send the vehicle to the offsite body shop. Explain to the body shop that the repair is a warranty repair and the dollar...
Reject Reason - Data Analysis - 08/21/2018
... any required attachments included, resulting in a rejected transaction. To go a step further in your investigation, pull a copy of the job card from the dealership service file. The documentation on the warranty/invoice copy should be reflected in the...
Attachment Reminder - 07/23/2018
Certain transactions require supporting documentation when submitted for review with GM Authorization. Remember to include attachments with the following transactions: original job card or part invoice with part warranty transactions; the shop copy of...
Reject of the Month - 03/26/2019
... are not acceptable. Randomly pull 15-25 warranty transactions; examine them as an auditor would. Specifically looking for the issues reported above: e.g. are the technician’s cause and correction statements present and detailed; is the service...
Reject of the Month - 01/03/2020
... Mail Out Reviews, it seemed appropriate to begin the New Year in a proactive manner by providing you with the tools to achieve policy compliance. Variable Diagnostic Time: The actual amount of variable diagnostic time claimed is submitted...
Diagnostic Time Self Review - 01/03/2020
... trends associated with the time are easily identifiable to both GM and the dealer. Whether you claim it frequently or sparingly, it is a good idea to periodically run a Supplemental Labor Time Report. The report will identify trends and confirm...
Recent MOR Results - 03/22/2021
The review of a recent Mail Out Review showed that dealers continue to neglect to document the date and time that the customer provided permission for an add on repair. This documentation is in addition to service management authorization for the add...
Reject of the Month - May 2023 - 04/25/2023
... battery situation, to move the vehicle into the service bay or to begin diagnosis, the vehicle would require a jump or charge. The vehicle will then require a scan for the job card write up. There is an exception process which allows for resubmission...
SAVI - 09/26/2022
The Service Advisor Vehicle Interface Tool is a service lane productivity and vehicle data documentation system that is designed to work with specific dongles plugged into the vehicle’s OBD II port during the write up process. SAVI wirelessly captures...
Cause of Failure Procedures - 08/22/2022
... but it must include the tests performed, the Doc ID’s followed and details as to what steps were performed in the bulletin, and justify why a repair was needed. The specific cause of failure isn’t always known as technicians don’t always...
Labour Time Guide Request for Review - 03/10/2011
... to pay technicians other labour time (OLT) to cover extensive diagnosis that goes above and beyond what is considered normal diagnosis time. However, OLT should not be paid on every claim, and to be paid, technicians must show their clock time and have...
The User Options Tab - 12/09/2013
... may not be removed from the Columns Displayed on Screen list.For example, the service manager would like to analyze the number and dollar amount of transactions that involved customer/service agent participation amount, with the total amount paid by...
Global Warranty Management - 11/05/2012
The library: a gateway for knowledge, a place to connect.The above statement could be the mission statement of your local public library, but it could just as easily define the Library tab in GlobalConnect. The Library in Global offers documents...
Making an Effective Policy Decision - 08/09/2012
... in materials or workmanship.Goodwill Transaction: When a situation arises where service management would like to offer the customer a token of apology or a maintenance service due to an inconvenience.Policy Transaction: When a vehicle is outside the...
Paint Blend Time - 10/23/2019
... including labor, mix time, and paint and material amounts, so it’s important to determine what that dollar amount is before you send the vehicle to the offsite body shop. Explain to the body shop that the repair is a warranty repair and the dollar...
Required Job Card Information - 12/29/2020
It’s a New Year and a good time to make sure your dealership is in compliance with General Motor’s Policies and Procedures requirements. A good place to start is making sure your job cards contain the basic necessary requirements. The Warranty...
Diagnostic Time Self Review - 12/19/2018
... trends associated with the time are easily identifiable to both GM and the dealer. Whether you claim it frequently or sparingly, it is a good idea to periodically run a Supplemental Labor Time Report. The report will identify trends and confirm...
Rust Happens - 08/09/2011
... must sublet their paint and body repairs, an estimate must be given by the sublet body shop as to what they expect the repairs to cost and the amount must then be compared to what the labour operation pays. Since OLH is likely a factor and cannot be...
Green Garage - 12/09/2013
A former Visteon executive sees huge opportunities for eco-friendly garages that focus on young people, vehicle owners that are just out of warranty, and women. The vision is to create customer friendly, transparent, environmentally friendly garages with...
DTC's and Symptom Bytes - 06/06/2014
Diagnostic Trouble Codes have been required documentation for quite some time. In addition to these codes, it is also a requirement to include DTC symptom byte information as well. It is also a requirement that the module the code was set in must be named...
April 2015 Recall Update - 03/26/2015
... additional airbag verification identifier in the service procedure section. A blue quality dot, or a Julian date, may now be used for known good airbag verification. The update also includes updated airbag return instructions for Canada. The recall...
More on Variable Diagnostic Time - 11/29/2018
... with some labor operations on July 1st. With the increase in time came an increase in required documentation. Diagnostic time must now be clocked separately, and after some confusion, we learned that diagnostic time can indeed be the first clock time...
Avoiding Add On Repair Flags - 03/26/2018
... in for the repair at a later date, it is still considered an add-on repair. Service management would need to approve the repair, either on the job card associated with the Multi-Point inspection or the job card created when the customer returned. Don’t...
SAVI Enhancements - 09/25/2023
Global Message GCUS-9-15043, released at the end of August, announced some key process enhancements. Dongle scans offer the ability to capture important vehicle information at the beginning of each service event and provide real-time quality data back...
Customer Signature - 11/29/2023
Early bird or drop off envelopes, handwritten documentation, or email and signed and fully documented pre-write worksheets are considered acceptable forms of customer authorization. Policy requires that the alternative document is attached to the job...
Dealer Empowerment - 02/26/2024
... and review technician time punches for accuracy prior to transaction submission. Contact your District Service Manager for detail on your dealerships 95/5 performance. Service management authorization (signature/initials, date, time and explanation),...
Reject of the Month - Error code 124 - 08/21/2018
... Reason report in GWM. This month the warranty administrator found that error code 124 almost doubled-the second highest reject reason on the report. The warranty administrator’s first thought was, why are so many transactions requiring...
The WPC and Partial Shipment - 08/22/2017
... next row, Partial Shipment, is where a request will go when there is something missing. Typically, what is missing is paperwork. While the WPC has the authority to debit any claim with missing paperwork or parts, there are occasions when they will give...
Wiring Repairs - 12/21/2017
... data is required when submitting the transaction. This may include the harness routing view document ID, grid location from the routing view document, and/or connector end view document ID. Service Information within GlobalConnect contains several helpful...
GM Authorization and Attachments - 05/26/2021
... document will result in the transaction being rejected back to the dealer with instructions as to what needs to be attached. Knowing what must be attached to a transaction, that will be GM authorized, will prevent an unnecessary reject. We have...
Diagnosis Time Requirements - 01/04/2022
... or Doc ID number in the cause of failure as justification for the diagnosis time. They must state what processes outlined in the bulletin were performed, what tests were completed, and what readings were observed as instructed in the bulletin. Determining...
Warranty and the Technician - 06/20/2022
... to complete and retain the cost comparison worksheet. Technician comments must clearly state what failed, and when parts are involved, which part is the causal part. This information is necessary to determine the correct labor operation. If the causal...
The Cause of Failure - 10/23/2015
... is generally pretty straight forward, as it is the statement from the technician explaining what corrected the customer's concern. The cause of failure, however, is not always well documented. Or, documented at all. To be fair to technicians, the...
Warranty Parts Center - 06/06/2014
... entire center, which included the parts receiving, storage, battery, engine and transmission tear down, and HazMat areas. My first thought during the tour was the importance of organization and safety in the facility. I also took note of the significant...
Fluid and Air Conditioning Leak Analysis - 12/09/2013
... tested.In the Oil Leak Diagnosis page the procedures to find the fluid leak contain examples of what your technician must be documenting to be paid the additional diagnosis time. Procedures listed include:Get the vehicle up to normal operating temperature.Inspect...
Pre-Delivery Inspection - 08/10/2010
... receive their new vehicle in perfect condition. Each vehicle has a specific PDI form that outlines what should be inspected and tested. The form also requires the VIN of the vehicle being inspected, dealer/BAC code, stock number, repair order number,...
July 2013 Recall Update - 07/03/2013
Safety Recall 12180B: Driver Door Switch Short Circuit: GM has expanded safety recall 12180 to include approximately 193,000 additional vehicles in states where customers were already eligible to have their vehicles repaired under special coverage 11323....
Reject of the Month - 11/05/2012
Rejects for excessive parts and other labour hours has caused issues for a dealer in Minnesota. The "What Would You Do" example from the October edition of "Warranty News" presented a concern with a service engine soon light and oil fouled spark plugs. The...
Required Operating Procedures Update - 08/30/2012
... repair line using OLH to pay the technician for the second repair. It is possible the transaction would need to be GM routed due to excessive parts, but that may not be necessary. As always, clear and concise documentation for the replacement of the...
Customer States - 04/13/2012
... noted by the technician and added to the job card and approved by service management, the concern would not be prefaced with "customer states".All too often we get stuck in the habit of doing something the same way over and over, because that is the...
Reject of the Month - 02/07/2012
... warranty. A simple switch from transaction type ZSCT to ZREG corrected the reject. But, it doesn't always work out so easily. GM bulletins may contain detailed condition, cause, and repair instructions for technicians to follow when faced with a...
Service Information and Labour Operations - 08/09/2011
... Information provides labour operations for some repairs in the repair instructions section. Once you have built your vehicle in the main SI screen, select the service manual/bulletins tab, select the category type, select the specific service category...
... must sublet their paint and body repairs, an estimate must be given by the sublet body shop as to what they expect the repairs to cost and the amount must then be compared to what the labour operation pays. Since OLH is likely a factor and cannot be...
Green Garage - 12/09/2013
A former Visteon executive sees huge opportunities for eco-friendly garages that focus on young people, vehicle owners that are just out of warranty, and women. The vision is to create customer friendly, transparent, environmentally friendly garages with...
DTC's and Symptom Bytes - 06/06/2014
Diagnostic Trouble Codes have been required documentation for quite some time. In addition to these codes, it is also a requirement to include DTC symptom byte information as well. It is also a requirement that the module the code was set in must be named...
April 2015 Recall Update - 03/26/2015
... additional airbag verification identifier in the service procedure section. A blue quality dot, or a Julian date, may now be used for known good airbag verification. The update also includes updated airbag return instructions for Canada. The recall...
More on Variable Diagnostic Time - 11/29/2018
... with some labor operations on July 1st. With the increase in time came an increase in required documentation. Diagnostic time must now be clocked separately, and after some confusion, we learned that diagnostic time can indeed be the first clock time...
Avoiding Add On Repair Flags - 03/26/2018
... in for the repair at a later date, it is still considered an add-on repair. Service management would need to approve the repair, either on the job card associated with the Multi-Point inspection or the job card created when the customer returned. Don’t...
SAVI Enhancements - 09/25/2023
Global Message GCUS-9-15043, released at the end of August, announced some key process enhancements. Dongle scans offer the ability to capture important vehicle information at the beginning of each service event and provide real-time quality data back...
Customer Signature - 11/29/2023
Early bird or drop off envelopes, handwritten documentation, or email and signed and fully documented pre-write worksheets are considered acceptable forms of customer authorization. Policy requires that the alternative document is attached to the job...
Dealer Empowerment - 02/26/2024
... and review technician time punches for accuracy prior to transaction submission. Contact your District Service Manager for detail on your dealerships 95/5 performance. Service management authorization (signature/initials, date, time and explanation),...
Reject of the Month - Error code 124 - 08/21/2018
... Reason report in GWM. This month the warranty administrator found that error code 124 almost doubled-the second highest reject reason on the report. The warranty administrator’s first thought was, why are so many transactions requiring...
The WPC and Partial Shipment - 08/22/2017
... next row, Partial Shipment, is where a request will go when there is something missing. Typically, what is missing is paperwork. While the WPC has the authority to debit any claim with missing paperwork or parts, there are occasions when they will give...
Wiring Repairs - 12/21/2017
... data is required when submitting the transaction. This may include the harness routing view document ID, grid location from the routing view document, and/or connector end view document ID. Service Information within GlobalConnect contains several helpful...
GM Authorization and Attachments - 05/26/2021
... document will result in the transaction being rejected back to the dealer with instructions as to what needs to be attached. Knowing what must be attached to a transaction, that will be GM authorized, will prevent an unnecessary reject. We have...
Diagnosis Time Requirements - 01/04/2022
... or Doc ID number in the cause of failure as justification for the diagnosis time. They must state what processes outlined in the bulletin were performed, what tests were completed, and what readings were observed as instructed in the bulletin. Determining...
Warranty and the Technician - 06/20/2022
... to complete and retain the cost comparison worksheet. Technician comments must clearly state what failed, and when parts are involved, which part is the causal part. This information is necessary to determine the correct labor operation. If the causal...
The Cause of Failure - 10/23/2015
... is generally pretty straight forward, as it is the statement from the technician explaining what corrected the customer's concern. The cause of failure, however, is not always well documented. Or, documented at all. To be fair to technicians, the...
Warranty Parts Center - 06/06/2014
... entire center, which included the parts receiving, storage, battery, engine and transmission tear down, and HazMat areas. My first thought during the tour was the importance of organization and safety in the facility. I also took note of the significant...
Fluid and Air Conditioning Leak Analysis - 12/09/2013
... tested.In the Oil Leak Diagnosis page the procedures to find the fluid leak contain examples of what your technician must be documenting to be paid the additional diagnosis time. Procedures listed include:Get the vehicle up to normal operating temperature.Inspect...
Pre-Delivery Inspection - 08/10/2010
... receive their new vehicle in perfect condition. Each vehicle has a specific PDI form that outlines what should be inspected and tested. The form also requires the VIN of the vehicle being inspected, dealer/BAC code, stock number, repair order number,...
July 2013 Recall Update - 07/03/2013
Safety Recall 12180B: Driver Door Switch Short Circuit: GM has expanded safety recall 12180 to include approximately 193,000 additional vehicles in states where customers were already eligible to have their vehicles repaired under special coverage 11323....
Reject of the Month - 11/05/2012
Rejects for excessive parts and other labour hours has caused issues for a dealer in Minnesota. The "What Would You Do" example from the October edition of "Warranty News" presented a concern with a service engine soon light and oil fouled spark plugs. The...
Required Operating Procedures Update - 08/30/2012
... repair line using OLH to pay the technician for the second repair. It is possible the transaction would need to be GM routed due to excessive parts, but that may not be necessary. As always, clear and concise documentation for the replacement of the...
Customer States - 04/13/2012
... noted by the technician and added to the job card and approved by service management, the concern would not be prefaced with "customer states".All too often we get stuck in the habit of doing something the same way over and over, because that is the...
Reject of the Month - 02/07/2012
... warranty. A simple switch from transaction type ZSCT to ZREG corrected the reject. But, it doesn't always work out so easily. GM bulletins may contain detailed condition, cause, and repair instructions for technicians to follow when faced with a...
Service Information and Labour Operations - 08/09/2011
... Information provides labour operations for some repairs in the repair instructions section. Once you have built your vehicle in the main SI screen, select the service manual/bulletins tab, select the category type, select the specific service category...
Coverage Code Tables - 08/09/2011
... will yield several results including powertrain, sublet, diesel, and a coverage code definition document. The first three are basically lists of all of the labour operations for the vehicle listed that fall under that specific coverage. If it's not listed,...
Sublet Basics - 06/08/2011
... the vehicle being repaired and detail of the repair performed. The sublet total should not exceed what the dealership could claim had they performed the repair in house. Best practice: communicate the warranty reimbursement total with the sublet facility...
Labour Operation Overlaps - 09/19/2011
... overlap for future reference.Make Note of Non-Overlaps: There are a few operations out there that would seem like they should overlap but do not. A great example of this is the "B" labour operations for door lock actuators. The labour op for each of...
Vehicle Modification and Warranty Repairs - 11/17/2011
... or tires, and the installation of power chips or non-GM control module calibrations. If your technicians discover a modification or tampering situation, they must contact their service manager. The job card must detail all of the steps taken during...
Updated GM Requirements for Maintenance Services - 01/28/2014
... allow maintenance services to be performed at a different franchise dealership if the customer would be significantly inconvenienced due to the distance involved in going to a same franchise dealership. Cadillac Premium Maintenance services must...
The Delivery Receipt - 04/03/2014
... 2.1.5. If the carrier is present, have the driver and the dealership inspector sign, date the document and retain copies, even if no exceptions are noted. Be sure to note the service agent dealer code, delivery date to the service agent facility, carrier...
Major Assembly Restrictions - 04/03/2014
... cooler flush and record the code for automatic transmission concerns.Complete technician documentation of the assembly condition and cause including any diagnostic trouble codes, symptoms, Scan Tool Snapshots and any other useful observations.Record...
August 2014 Recall Update - 08/05/2014
Safety Recall 12180F: Driver Door Switch Short Circuit: The service procedure has been revised for this bulletin. The procedure for applying the protective coating on the door module has been removed. Vehicles that were previously repaired under the recall...
Warranty 101 - 10/31/2014
... state. When this situation arises at the dealership, the following action must be taken to document the circumstances. The dealership should open a job card to document that the specific recall is open, but the customer has denied completion. As...
Reject of the Month - 06/30/2015
... customer signature must be present on the authorization line of the job card. If you are unable to obtain the customer's signature, service management must state the reason and sign the job card.Add on not pre-approved by service management. Service...
Missed Revenue - Executive Decision - 03/11/2010
... manner in which the warranty administrator must handle the claim.Is this a familiar scenario? Or, does the warranty administrator simply do things one way because it's the way they have always been done?The executive decision or the way it has always...
Administrative Allowance - 06/23/2020
When it comes to revenue in your service department, every dollar counts. Warranty claims processing is a system of policies, procedures, and sometimes infrequent occurrences that involve other departments providing the right information, and because...
Job Card Check List - 05/22/2017
... and consistency is required for every job card and will lessen rejected transactions and reduce what will need to be written off, if not documented correctly. A job card check list will help you accomplish both....
The Cause of Failure - 06/26/2024
... words, the technician determined that a specific repair was needed but how did they get there? What was tested and what were the test results? Were there on-board diagnostic trouble codes (DTCs)? What did you see or hear? Technician documentation should...
Cadillac XT4 - 04/23/2018
... The youngest group of designers styled and engineered the XT4, creating a crossover that they would want to drive. The new model will be powered by the new 2.0L turbocharged engine with cylinder deactivation and a 9-speed transmission....
Reject of the Month - September 2020 - 08/25/2020
... as described by the customer. Also, the cause/correction comments must accurately summarize what was found to be the cause, how it was found, diagnostic steps performed, and what was done to repair the condition. Vague, coded and/or abbreviated...
GWM Transaction Submission - 05/28/2020
... For those of you who submit your transactions in GWM, this means that you must type what the technician wrote on the job card in the appropriate fields. Submitting transactions in GWM may take more time, but the advantages are that attachments...
GM Mail Out Reviews - 06/29/2021
... auditor noted that there were no comments detailing the steps taken to support the claimed time. What were the DTC codes? A partial debit was performed for the diagnostic time. In each of the examples, it is clear that diagnostic time can not stand on...
More on Attachments - 03/26/2018
... attachments are a requirement, they do not want documents attached that are NOT a requirement. What types of documents should NOT be attached to the transaction? Unnecessary copies of the job card Copies of bulletins Night drop envelopes SI documents Unnecessary...
Flush Codes on Customer Pay Job Cards - 04/17/2017
... the part warranty isn’t due to the fact that the transmission wasn’t flushed properly. Your technicians should document the flush code on customer pay job cards to prevent possible problems with future part warranty transactions....
Reject of the Month - May 2024 - 04/23/2024
Error 872: Dongle vehicle data is required for this transaction and not received. All 2010 and newer vehicles, excluding medium duty trucks, Chevrolet City Express and BrightDrop vehicles, that enter the service lane, and result in a warranty...
New Year, New Compliance Initiative - 12/26/2023
... on the pre-write up form requires a physical inspection of the actual mileage by the dealer. What to look for on the job card: the actual customer’s signature (e.g. not the service advisors), service management authorization for stock units,...
Job Card Systems - 09/25/2023
... who have been delegated approval and/or authorization responsibility. Most dealership’s use what is referred to as the hybrid job card system. Hybrid repair order systems are those that utilize any combination of electronic and handwritten entries...
Job Card Attachments - 09/26/2022
... approval on the same invoice copy that shows the technician’s clock time so in that case you would only attach one copy. Often, however, service manager’s write out their OLH approval on the shop/hard copy. OLH must be approved before the...
3 C's - 01/04/2023
... (the Customer Concern); the body (the Cause of Failure); and finally the ending (the Correction). What would a good book be without a beginning, middle, or end? The same holds true for the job card, the 3 C’s provides the narrative that supports...
... will yield several results including powertrain, sublet, diesel, and a coverage code definition document. The first three are basically lists of all of the labour operations for the vehicle listed that fall under that specific coverage. If it's not listed,...
Sublet Basics - 06/08/2011
... the vehicle being repaired and detail of the repair performed. The sublet total should not exceed what the dealership could claim had they performed the repair in house. Best practice: communicate the warranty reimbursement total with the sublet facility...
Labour Operation Overlaps - 09/19/2011
... overlap for future reference.Make Note of Non-Overlaps: There are a few operations out there that would seem like they should overlap but do not. A great example of this is the "B" labour operations for door lock actuators. The labour op for each of...
Vehicle Modification and Warranty Repairs - 11/17/2011
... or tires, and the installation of power chips or non-GM control module calibrations. If your technicians discover a modification or tampering situation, they must contact their service manager. The job card must detail all of the steps taken during...
Updated GM Requirements for Maintenance Services - 01/28/2014
... allow maintenance services to be performed at a different franchise dealership if the customer would be significantly inconvenienced due to the distance involved in going to a same franchise dealership. Cadillac Premium Maintenance services must...
The Delivery Receipt - 04/03/2014
... 2.1.5. If the carrier is present, have the driver and the dealership inspector sign, date the document and retain copies, even if no exceptions are noted. Be sure to note the service agent dealer code, delivery date to the service agent facility, carrier...
Major Assembly Restrictions - 04/03/2014
... cooler flush and record the code for automatic transmission concerns.Complete technician documentation of the assembly condition and cause including any diagnostic trouble codes, symptoms, Scan Tool Snapshots and any other useful observations.Record...
August 2014 Recall Update - 08/05/2014
Safety Recall 12180F: Driver Door Switch Short Circuit: The service procedure has been revised for this bulletin. The procedure for applying the protective coating on the door module has been removed. Vehicles that were previously repaired under the recall...
Warranty 101 - 10/31/2014
... state. When this situation arises at the dealership, the following action must be taken to document the circumstances. The dealership should open a job card to document that the specific recall is open, but the customer has denied completion. As...
Reject of the Month - 06/30/2015
... customer signature must be present on the authorization line of the job card. If you are unable to obtain the customer's signature, service management must state the reason and sign the job card.Add on not pre-approved by service management. Service...
Missed Revenue - Executive Decision - 03/11/2010
... manner in which the warranty administrator must handle the claim.Is this a familiar scenario? Or, does the warranty administrator simply do things one way because it's the way they have always been done?The executive decision or the way it has always...
Administrative Allowance - 06/23/2020
When it comes to revenue in your service department, every dollar counts. Warranty claims processing is a system of policies, procedures, and sometimes infrequent occurrences that involve other departments providing the right information, and because...
Job Card Check List - 05/22/2017
... and consistency is required for every job card and will lessen rejected transactions and reduce what will need to be written off, if not documented correctly. A job card check list will help you accomplish both....
The Cause of Failure - 06/26/2024
... words, the technician determined that a specific repair was needed but how did they get there? What was tested and what were the test results? Were there on-board diagnostic trouble codes (DTCs)? What did you see or hear? Technician documentation should...
Cadillac XT4 - 04/23/2018
... The youngest group of designers styled and engineered the XT4, creating a crossover that they would want to drive. The new model will be powered by the new 2.0L turbocharged engine with cylinder deactivation and a 9-speed transmission....
Reject of the Month - September 2020 - 08/25/2020
... as described by the customer. Also, the cause/correction comments must accurately summarize what was found to be the cause, how it was found, diagnostic steps performed, and what was done to repair the condition. Vague, coded and/or abbreviated...
GWM Transaction Submission - 05/28/2020
... For those of you who submit your transactions in GWM, this means that you must type what the technician wrote on the job card in the appropriate fields. Submitting transactions in GWM may take more time, but the advantages are that attachments...
GM Mail Out Reviews - 06/29/2021
... auditor noted that there were no comments detailing the steps taken to support the claimed time. What were the DTC codes? A partial debit was performed for the diagnostic time. In each of the examples, it is clear that diagnostic time can not stand on...
More on Attachments - 03/26/2018
... attachments are a requirement, they do not want documents attached that are NOT a requirement. What types of documents should NOT be attached to the transaction? Unnecessary copies of the job card Copies of bulletins Night drop envelopes SI documents Unnecessary...
Flush Codes on Customer Pay Job Cards - 04/17/2017
... the part warranty isn’t due to the fact that the transmission wasn’t flushed properly. Your technicians should document the flush code on customer pay job cards to prevent possible problems with future part warranty transactions....
Reject of the Month - May 2024 - 04/23/2024
Error 872: Dongle vehicle data is required for this transaction and not received. All 2010 and newer vehicles, excluding medium duty trucks, Chevrolet City Express and BrightDrop vehicles, that enter the service lane, and result in a warranty...
New Year, New Compliance Initiative - 12/26/2023
... on the pre-write up form requires a physical inspection of the actual mileage by the dealer. What to look for on the job card: the actual customer’s signature (e.g. not the service advisors), service management authorization for stock units,...
Job Card Systems - 09/25/2023
... who have been delegated approval and/or authorization responsibility. Most dealership’s use what is referred to as the hybrid job card system. Hybrid repair order systems are those that utilize any combination of electronic and handwritten entries...
Job Card Attachments - 09/26/2022
... approval on the same invoice copy that shows the technician’s clock time so in that case you would only attach one copy. Often, however, service manager’s write out their OLH approval on the shop/hard copy. OLH must be approved before the...
3 C's - 01/04/2023
... (the Customer Concern); the body (the Cause of Failure); and finally the ending (the Correction). What would a good book be without a beginning, middle, or end? The same holds true for the job card, the 3 C’s provides the narrative that supports...
Service Advisor Vehicle Interface (SAVI) - 01/05/2023
It is anticipated that by mid-2023 GM will begin checking submitted warranty claims for an approved and completed dongle service lane scan (e.g. SAVI, eAdvisor, Tekion). Once the effective date has been announced, claims that are submitted without a dongle...
Continental Replacement Tires - 10/02/2015
... condition. Dealers are instructed to check inventory for recall tires that are specified in the DOT ranges. Only tires that match the tire description, part number, DOT sequence and DOT production periods are part of the recall. Refer to GlobalConnect...
Warranty Policy Deviations - 10/01/2013
... on the job card prior to work being performed. The explanation must specifically describe what the service manager saw or verified upon inspection or road test. Added operation must be indicated on the job card. If this policy is not followed the total...
Certified Pre-Owned Maintenance Changes - 11/18/2013
... is still based on the Oil Life Monitoring System and service advisors are still required to document the percent oil life remaining on the job card. Tire rotations are recommended at 7,500 miles, so for customer convenience, an oil change may be done...
The Rookie Corner - 12/15/2011
... must have a transmission flow code to get a major transmission repair or replacement paid. What many don't realize is that more than just the flow/flush code is required. From bulletin 02-07-30-052G:Machine Displays - After completion of the flush...
Empowerment Options - 08/09/2011
... is determined to be a non-manufacturer's defect to ensure ongoing loyalty. The ZREG transaction would be submitted using the appropriate labour operation from the LTG with customer enthusiasm indicated. Option 2: A ZREG transaction may be submitted for...
Submitting The Right Information The First Time - 08/10/2010
Prior to submitting a transaction, analyze the job card to confirm accurate, thorough 3 C's, time documentation, signatures, authorizations, mileage in/out documentation, supporting documentation, TAC case numbers, SPAC numbers, rental timelines, etc......
Parts Ceiling: Making Adjustments for Additional Parts - 03/10/2011
... reject. Dealing with these claims must be done with caution. Authorization code "P" exercises your empowerment for exceeding the parts ceiling, but additional comments should be added to the repair documentation to fully explain the reason for the additional...
Unsupported Repairs - 11/18/2010
... documentation of the cause of failure. The correction field provides a detailed description of what the technician did to complete the repair. Routed transactions that contain inadequate documentation are susceptible to return by the WSC Specialist for...
Coupons & Certificates - 11/18/2010
... country. Keep the details straight on these changing offers. Below are a few tips that may help your dealership with these programs:Double check your labour operations: Some certificates, such as the maintenance certificates, can have more than one labour...
June 2013 Recall Update - 06/19/2013
... end fitting tabs are fractured, the shift cable must be replaced. Safety Recall 12190A: Fuel Odor or Spotting on Ground: The bulletin has been revised to include the installation of the Recall Identification Label and the completion of a "Proof...
Warranty Performance Analysis - 03/11/2010
... that the service advisor is your technician time salesperson. The technicians should be aware of what is covered by warranty and have the ability to recognize normal operation, alerting and educating the service advisor that no repair is necessary.Parts:...
Warranty Performance Analysis - 05/12/2010
... This can be either a fixed bonus or a percentage. Are wholesale parts discounted to customers and what percentage is used? Is that percentage appropriate for a bonus to the warranty manager?3.) The real reason the dealer was not told about warranty claims...
Warranty Performance Analysis - 02/04/2010
... but that is most often not the case. As experience has shown, undirected employees will do what appears to them to be the most beneficial to themselves with respect to effort, time and money. Most people are honest, and will do the right thing once they...
EV Chargers - 01/04/2023
... stations. Wheelers Chevrolet GMC in Marshfield, WI was the first dealer to participate and Young Chevrolet Cadillac in Owosso, MI was next....
Service Information - 10/28/2022
... A big part of learning the ins and outs of warranty is knowing how to use the tools at your disposal. Learning how and when to use the available warranty tools can make a difference in the quality of claim submissions and possibly a reduction in errors...
Vehicle History File and Record Retention - 09/26/2024
Both paper filing and scanning of job cards, including any supporting documentation associated with the warranty repair, is a task that shouldn’t be taken lightly. The longer this paperwork is not entered in its appropriate place, the greater the...
WPC Process Overview - 12/26/2023
... determined that the part was not defective, the dealership will receive a debit. All related documentation including a copy of the WPC return request, proof of shipment, and the printed Shipping Label from the GWM system, must be attached to the...
Fuel and Public Transportation Reimbursement - 04/17/2017
GM’s Courtesy Transportation Program offers four different options for your warranty customers. The most common options are providing your customer a rental vehicle or a shuttle to/from their desired destination. Lesser known options include...
Tips from a Mail Out Review - 08/22/2022
... The cause statement should identify why the gasket or seal leaks or why the front end is noisy. If your store wasn’t selected this time for a MOR, you may wish to proactively pull 10-15 warranty job cards to perform an internal compliance review....
Transaction Submission - 05/25/2022
... submission. For those that submit transactions through GWM, this means that you must type what the technician wrote on the job card in the appropriate fields of the transaction....
Warranty Parts Center Paperwork - 02/27/2020
When the Warranty Parts Center requests parts be returned for evaluation, equally important is the paper documentation. Job Card Information is critical to analyzing product issues. Detailed concern, cause, and failure contained in the job card helps...
March 2013 Recall Update - 03/11/2013
... a condition in which the power steering cooler line may leak or split.Safety Recall 12180 - Driver Door Switch Short Circuit: Approximately 267,000 Chevrolet TrailBlazer EXT and GMC Envoy XL 2006 model year and Buick Rainier, Chevrolet TrailBlazer, and...
Poor Fuel Mileage - 03/08/2012
... are far more common than they used to be and people tend to start their car sooner than they would if they had to go out and manually start their car. The heater and air conditioning (used for defrosting and used on high during warm up) use will decrease...
Checking Tires - 10/13/2010
... service?I like a clean environment and if I can do my part to reduce greenhouse gasses, I'm in. What is most important though is that my tires are inflated to where they should be so that my vehicle is safe to drive. ...
It is anticipated that by mid-2023 GM will begin checking submitted warranty claims for an approved and completed dongle service lane scan (e.g. SAVI, eAdvisor, Tekion). Once the effective date has been announced, claims that are submitted without a dongle...
Continental Replacement Tires - 10/02/2015
... condition. Dealers are instructed to check inventory for recall tires that are specified in the DOT ranges. Only tires that match the tire description, part number, DOT sequence and DOT production periods are part of the recall. Refer to GlobalConnect...
Warranty Policy Deviations - 10/01/2013
... on the job card prior to work being performed. The explanation must specifically describe what the service manager saw or verified upon inspection or road test. Added operation must be indicated on the job card. If this policy is not followed the total...
Certified Pre-Owned Maintenance Changes - 11/18/2013
... is still based on the Oil Life Monitoring System and service advisors are still required to document the percent oil life remaining on the job card. Tire rotations are recommended at 7,500 miles, so for customer convenience, an oil change may be done...
The Rookie Corner - 12/15/2011
... must have a transmission flow code to get a major transmission repair or replacement paid. What many don't realize is that more than just the flow/flush code is required. From bulletin 02-07-30-052G:Machine Displays - After completion of the flush...
Empowerment Options - 08/09/2011
... is determined to be a non-manufacturer's defect to ensure ongoing loyalty. The ZREG transaction would be submitted using the appropriate labour operation from the LTG with customer enthusiasm indicated. Option 2: A ZREG transaction may be submitted for...
Submitting The Right Information The First Time - 08/10/2010
Prior to submitting a transaction, analyze the job card to confirm accurate, thorough 3 C's, time documentation, signatures, authorizations, mileage in/out documentation, supporting documentation, TAC case numbers, SPAC numbers, rental timelines, etc......
Parts Ceiling: Making Adjustments for Additional Parts - 03/10/2011
... reject. Dealing with these claims must be done with caution. Authorization code "P" exercises your empowerment for exceeding the parts ceiling, but additional comments should be added to the repair documentation to fully explain the reason for the additional...
Unsupported Repairs - 11/18/2010
... documentation of the cause of failure. The correction field provides a detailed description of what the technician did to complete the repair. Routed transactions that contain inadequate documentation are susceptible to return by the WSC Specialist for...
Coupons & Certificates - 11/18/2010
... country. Keep the details straight on these changing offers. Below are a few tips that may help your dealership with these programs:Double check your labour operations: Some certificates, such as the maintenance certificates, can have more than one labour...
June 2013 Recall Update - 06/19/2013
... end fitting tabs are fractured, the shift cable must be replaced. Safety Recall 12190A: Fuel Odor or Spotting on Ground: The bulletin has been revised to include the installation of the Recall Identification Label and the completion of a "Proof...
Warranty Performance Analysis - 03/11/2010
... that the service advisor is your technician time salesperson. The technicians should be aware of what is covered by warranty and have the ability to recognize normal operation, alerting and educating the service advisor that no repair is necessary.Parts:...
Warranty Performance Analysis - 05/12/2010
... This can be either a fixed bonus or a percentage. Are wholesale parts discounted to customers and what percentage is used? Is that percentage appropriate for a bonus to the warranty manager?3.) The real reason the dealer was not told about warranty claims...
Warranty Performance Analysis - 02/04/2010
... but that is most often not the case. As experience has shown, undirected employees will do what appears to them to be the most beneficial to themselves with respect to effort, time and money. Most people are honest, and will do the right thing once they...
EV Chargers - 01/04/2023
... stations. Wheelers Chevrolet GMC in Marshfield, WI was the first dealer to participate and Young Chevrolet Cadillac in Owosso, MI was next....
Service Information - 10/28/2022
... A big part of learning the ins and outs of warranty is knowing how to use the tools at your disposal. Learning how and when to use the available warranty tools can make a difference in the quality of claim submissions and possibly a reduction in errors...
Vehicle History File and Record Retention - 09/26/2024
Both paper filing and scanning of job cards, including any supporting documentation associated with the warranty repair, is a task that shouldn’t be taken lightly. The longer this paperwork is not entered in its appropriate place, the greater the...
WPC Process Overview - 12/26/2023
... determined that the part was not defective, the dealership will receive a debit. All related documentation including a copy of the WPC return request, proof of shipment, and the printed Shipping Label from the GWM system, must be attached to the...
Fuel and Public Transportation Reimbursement - 04/17/2017
GM’s Courtesy Transportation Program offers four different options for your warranty customers. The most common options are providing your customer a rental vehicle or a shuttle to/from their desired destination. Lesser known options include...
Tips from a Mail Out Review - 08/22/2022
... The cause statement should identify why the gasket or seal leaks or why the front end is noisy. If your store wasn’t selected this time for a MOR, you may wish to proactively pull 10-15 warranty job cards to perform an internal compliance review....
Transaction Submission - 05/25/2022
... submission. For those that submit transactions through GWM, this means that you must type what the technician wrote on the job card in the appropriate fields of the transaction....
Warranty Parts Center Paperwork - 02/27/2020
When the Warranty Parts Center requests parts be returned for evaluation, equally important is the paper documentation. Job Card Information is critical to analyzing product issues. Detailed concern, cause, and failure contained in the job card helps...
March 2013 Recall Update - 03/11/2013
... a condition in which the power steering cooler line may leak or split.Safety Recall 12180 - Driver Door Switch Short Circuit: Approximately 267,000 Chevrolet TrailBlazer EXT and GMC Envoy XL 2006 model year and Buick Rainier, Chevrolet TrailBlazer, and...
Poor Fuel Mileage - 03/08/2012
... are far more common than they used to be and people tend to start their car sooner than they would if they had to go out and manually start their car. The heater and air conditioning (used for defrosting and used on high during warm up) use will decrease...
Checking Tires - 10/13/2010
... service?I like a clean environment and if I can do my part to reduce greenhouse gasses, I'm in. What is most important though is that my tires are inflated to where they should be so that my vehicle is safe to drive. ...
Warranty Performance Analysis - 08/10/2010
... only reasons for debit of individual claims. Here are some general suggestions to supplement what has been covered so far in this series of articles.Insure that all of the personnel involved in warranty administration are capable and equipped to perform...
A Pending Debit - 12/15/2011
... torn down at the WPC and it was determined that the unit was definitely repairable and the repair would have been less costly. While the PQC did approve replacement of the transmission, approval was based on the technician's repair vs replace estimate,...
Using OLH for Diagnosis: When is it appropriate? - 10/14/2011
... when diagnostic time is normally appropriate for a repair. This may lead some of you to ask, "What about the repairs that are not so straight forward or don't account for diagnostic time?" This is where the second resource comes in. The second resource...
Service Management: Sign, Date, Time, & Explain - 10/03/2014
... be paid when a repair was not made.Any customer reimbursement. Sign, date, time, and explain what the reimbursement is for.Job cards without a customer signature. It should be very rare that a customer does not sign a job card. If it happens, the service...
Exterior Labour Operation Transaction Requirements - 05/09/2014
... the two-digit code that represents how many millimeters the adjustment was. The final two-digits would be 00, for not applicable, if there was not an adjustment made up and down. With detailed information documented by the technician in the correction...
Remember These Labor Operations? - 06/02/2015
... information with the claim submission. The labor operations are as follows:1411232 front side door adjustment1412512 rear side door adjustment1440244 front bumper fascia color/clear coat1410052 hood adjustment1420452 front bumper adjustment1440254 front...
March 2015 Recall Update - 02/23/2015
... of the recall has been released. The recall affects certain 2013 Buick Encore, Cadillac ATS 4-door, and Chevrolet Trax vehicles as well as vehicles that were serviced with a suspect part: 2013-2014 Buick Encore, Cadillac ATS 4-door, and 2014 Cadillac...
Verifying The Repair Process - 04/28/2016
... gaskets, 9 quarts of oil and filter are included. Have questions to substantiate the repair? What resources can you use to identify discrepancies? To verify the repair process, access the Labor Time Guide link in SI after entering the VIN or selecting...
Reject of the Month - 04/08/2016
... battery tag was not maintained with the job card. The second scenario involves accurate time documentation for requesting OLH. The technician performed an extensive repair with extenuating circumstances that involved OLH. The technician had the...
Add-On Authorization - 06/27/2016
Service management must document the date, time, signature/initials, and explain in detail what was inspected and why the additional repair is needed on the job card prior to work being performed. The technician must have individual and specific on/off...
Dealership Empowerment - 01/11/2016
... going above and beyond, take a look at the goodwill tools GM empowers service managers with and do what it takes to make it right by your customer. Customer retention is more than giving the customer what they expect; it's about exceeding...
Service Policies & Procedures Recent Updates - 01/11/2016
... go through a review process that required the Service Agent to provide a business case explaining what has been done to correct the processes in the dealership that caused the claim to go over 60 days. With the longer filing time limits, service agents...
Suspected Tampering or Vehicle Modification - 03/26/2015
... to include the 2015-2016 model years. The bulletin provides detail on labor operation 0600014: documentation of vehicle tampering or non-GM vehicle modifications. The labor operation is used to reimburse the dealership for the time used to identify and...
The Warranty Support Center - 10/02/2015
... transactions for review due to errors, focus on those errors when entering comments, as well as what the claim requires for payment.Keep in mind that sometimes it's the little things that cause claims to be returned. Those little things being customer...
SI Keyword/Labor Operation Search - 07/29/2015
... was an anomaly with the Keyword search function in SI. The search was defaulting to "titles" and would not maintain a change to "documents" as it was designed. The anomaly has now been resolved; the system maintained search default is now "docu...
Recall 14116 & 14117 EPS - 10/31/2014
... two recalls for those vehicles with adjustable foot pedals (RPO Code PDC). Technicians should document on the job card when there is a vehicle being repaired with adjustable foot pedals. This documentation will ensure that the add is taken when appropriate...
Powertrain/Drivetrain Assembly - 11/25/2014
... is necessary to either repair or replace an engine, transmission, or transfer case. A copy of the documentation must be retained with the vehicle service history file. When it is determined that the component requires replacement, a copy of the documentation...
Authorization Codes - 01/10/2014
... of every authorization code, a thorough explanation of why the transaction should be paid must be documented on the job card by the service manager. Service management empowerment varies from service agent to service agent, but every service manager...
Chevrolet Courtesy Transportation Program - 12/09/2013
... on the changes to the program. The guide lists vehicles that can be put in the program as well as what the cash allowance is for doing so. To be eligible for the cash allowance, all vehicles must satisfy one of the following required retention periods:Accumulate...
The Economy & Paint Colors - 10/14/2011
When the economy is doing well people tend to buy brighter colored vehicles and are more expressive. When the economy is down people tend to be more conservative in their choices. Maybe that's why it seems as though there is a higher percent of silver...
Brake Burnish - 06/08/2011
... than 0.2 hours. Remember that there are four key steps to a successful brake service: measure and document pre-service rotor thickness; properly clean all brake corner mating surfaces; properly clean up/refinish rotor; measure and document post service...
Product Field Action Reimbursements - 06/08/2011
... claim 0.2 administrative allowance in the appropriate labor box.There may be circumstances that would cause the service agent to deny customer reimbursement. Denial could be due to a number of reasons. Bulletin 11-00-89-004 lists the following examples...
A Little Automotive Humor - 06/07/2010
... was a well-known heart surgeon. He asked the surgeon, "Hey doc, I can open up the 'heart' of your car - the engine - and replace valves and other necessary parts so that it is running as good as new. How come I get paid peanuts and you make the really...
Cold Weather Woes - 10/13/2010
Fall is here and winter is just around the corner. As such, your service department may start seeing an increase of customers with concerns of their TPM light or "low tire light" being on. To ensure that these customer concerns are addressed appropriately...
Flush Codes and the PQC - 10/13/2010
When contacting PQC to close a transmission claim the dealer should document the flow, temperature range, and cycle from the transmission on the job card. There may be instances when the PQC flush code matrix does not match the dealer's flow rates. PQC...
... only reasons for debit of individual claims. Here are some general suggestions to supplement what has been covered so far in this series of articles.Insure that all of the personnel involved in warranty administration are capable and equipped to perform...
A Pending Debit - 12/15/2011
... torn down at the WPC and it was determined that the unit was definitely repairable and the repair would have been less costly. While the PQC did approve replacement of the transmission, approval was based on the technician's repair vs replace estimate,...
Using OLH for Diagnosis: When is it appropriate? - 10/14/2011
... when diagnostic time is normally appropriate for a repair. This may lead some of you to ask, "What about the repairs that are not so straight forward or don't account for diagnostic time?" This is where the second resource comes in. The second resource...
Service Management: Sign, Date, Time, & Explain - 10/03/2014
... be paid when a repair was not made.Any customer reimbursement. Sign, date, time, and explain what the reimbursement is for.Job cards without a customer signature. It should be very rare that a customer does not sign a job card. If it happens, the service...
Exterior Labour Operation Transaction Requirements - 05/09/2014
... the two-digit code that represents how many millimeters the adjustment was. The final two-digits would be 00, for not applicable, if there was not an adjustment made up and down. With detailed information documented by the technician in the correction...
Remember These Labor Operations? - 06/02/2015
... information with the claim submission. The labor operations are as follows:1411232 front side door adjustment1412512 rear side door adjustment1440244 front bumper fascia color/clear coat1410052 hood adjustment1420452 front bumper adjustment1440254 front...
March 2015 Recall Update - 02/23/2015
... of the recall has been released. The recall affects certain 2013 Buick Encore, Cadillac ATS 4-door, and Chevrolet Trax vehicles as well as vehicles that were serviced with a suspect part: 2013-2014 Buick Encore, Cadillac ATS 4-door, and 2014 Cadillac...
Verifying The Repair Process - 04/28/2016
... gaskets, 9 quarts of oil and filter are included. Have questions to substantiate the repair? What resources can you use to identify discrepancies? To verify the repair process, access the Labor Time Guide link in SI after entering the VIN or selecting...
Reject of the Month - 04/08/2016
... battery tag was not maintained with the job card. The second scenario involves accurate time documentation for requesting OLH. The technician performed an extensive repair with extenuating circumstances that involved OLH. The technician had the...
Add-On Authorization - 06/27/2016
Service management must document the date, time, signature/initials, and explain in detail what was inspected and why the additional repair is needed on the job card prior to work being performed. The technician must have individual and specific on/off...
Dealership Empowerment - 01/11/2016
... going above and beyond, take a look at the goodwill tools GM empowers service managers with and do what it takes to make it right by your customer. Customer retention is more than giving the customer what they expect; it's about exceeding...
Service Policies & Procedures Recent Updates - 01/11/2016
... go through a review process that required the Service Agent to provide a business case explaining what has been done to correct the processes in the dealership that caused the claim to go over 60 days. With the longer filing time limits, service agents...
Suspected Tampering or Vehicle Modification - 03/26/2015
... to include the 2015-2016 model years. The bulletin provides detail on labor operation 0600014: documentation of vehicle tampering or non-GM vehicle modifications. The labor operation is used to reimburse the dealership for the time used to identify and...
The Warranty Support Center - 10/02/2015
... transactions for review due to errors, focus on those errors when entering comments, as well as what the claim requires for payment.Keep in mind that sometimes it's the little things that cause claims to be returned. Those little things being customer...
SI Keyword/Labor Operation Search - 07/29/2015
... was an anomaly with the Keyword search function in SI. The search was defaulting to "titles" and would not maintain a change to "documents" as it was designed. The anomaly has now been resolved; the system maintained search default is now "docu...
Recall 14116 & 14117 EPS - 10/31/2014
... two recalls for those vehicles with adjustable foot pedals (RPO Code PDC). Technicians should document on the job card when there is a vehicle being repaired with adjustable foot pedals. This documentation will ensure that the add is taken when appropriate...
Powertrain/Drivetrain Assembly - 11/25/2014
... is necessary to either repair or replace an engine, transmission, or transfer case. A copy of the documentation must be retained with the vehicle service history file. When it is determined that the component requires replacement, a copy of the documentation...
Authorization Codes - 01/10/2014
... of every authorization code, a thorough explanation of why the transaction should be paid must be documented on the job card by the service manager. Service management empowerment varies from service agent to service agent, but every service manager...
Chevrolet Courtesy Transportation Program - 12/09/2013
... on the changes to the program. The guide lists vehicles that can be put in the program as well as what the cash allowance is for doing so. To be eligible for the cash allowance, all vehicles must satisfy one of the following required retention periods:Accumulate...
The Economy & Paint Colors - 10/14/2011
When the economy is doing well people tend to buy brighter colored vehicles and are more expressive. When the economy is down people tend to be more conservative in their choices. Maybe that's why it seems as though there is a higher percent of silver...
Brake Burnish - 06/08/2011
... than 0.2 hours. Remember that there are four key steps to a successful brake service: measure and document pre-service rotor thickness; properly clean all brake corner mating surfaces; properly clean up/refinish rotor; measure and document post service...
Product Field Action Reimbursements - 06/08/2011
... claim 0.2 administrative allowance in the appropriate labor box.There may be circumstances that would cause the service agent to deny customer reimbursement. Denial could be due to a number of reasons. Bulletin 11-00-89-004 lists the following examples...
A Little Automotive Humor - 06/07/2010
... was a well-known heart surgeon. He asked the surgeon, "Hey doc, I can open up the 'heart' of your car - the engine - and replace valves and other necessary parts so that it is running as good as new. How come I get paid peanuts and you make the really...
Cold Weather Woes - 10/13/2010
Fall is here and winter is just around the corner. As such, your service department may start seeing an increase of customers with concerns of their TPM light or "low tire light" being on. To ensure that these customer concerns are addressed appropriately...
Flush Codes and the PQC - 10/13/2010
When contacting PQC to close a transmission claim the dealer should document the flow, temperature range, and cycle from the transmission on the job card. There may be instances when the PQC flush code matrix does not match the dealer's flow rates. PQC...
The Service Advisor - 03/10/2011
... won't be profitable. But being treated in a caring manner and building trust with customers is what brings them back to your dealership again and again, even when it isn't as convenient as going somewhere else. It has become increasingly difficult to...
Open Recalls - 05/02/2012
... Select the Open Vehicle Report link to view, print or download the most current report for your dealership.0%, 83%, 59%, 70%, 79%...the Field Action Completion Percentage for five random dealers. The Field Action Completion Percentage goal for all five...
Transmission Replacements and Contacting the PQC - 08/09/2012
... a repair, but for customer satisfaction reasons the decision is made to perform a replacement with your DMA. Keep in mind that GM will be tracking your performance which will impact your dealership's retention of this empowerment.Select dealers were...
November 2012 Recall Update - 11/05/2012
Upcoming Safety Recall 12071 - Power Window Master Switch Failure: Certain 2009 Pontiac Vibe vehicles produced through December 31, 2008, may be involved in an upcoming recall on the power window master switch. The Vibe was engineered and designed by...
GWM Transaction Summary Report - 02/04/2010
... in the summary report. To view the transaction the dealer must access the GWM web application to download the complete transaction summary. The View Transaction Summary Report is located within the Reconcile Results tab of GWM. The dealer may select...
Warranty Performance Analysis - 01/06/2010
... thinking he turned and took it from his tool box. When the auditor had it in hand, he realized what he had done and then blushed a bright red.The auditor researched all of his claims for the year which contained the failure code for the plugged catalyst....
Attachments - 02/27/2020
... in size. Files must be saved in one of the following formats: PDF, JPEG, TIFF, or DOC. Indicate what the file is by naming it appropriately (e.g. sublet invoice, rental invoice, technician time documentation). Avoid using special characters or symbols...
Strategy Based Diagnostics - 08/27/2019
... operates and may need an explanation. If the customer is dissatisfied with the explanation, GM would like a Field Product Report filed that documents why the customer is dissatisfied with the particular situation. See bulletin 02-00-89-002 for more information...
Owner Manual & NVLW - 06/23/2020
... the New Vehicle Limited Warranty link from the Documents list. The document provides details on what is/isn’t covered, tire pro-rate charts, accessory and sheet metal coverage, what is not covered information, and even calls out those items that...
Mail Out Review Trends: Diagnostic Time - 07/30/2020
Claimed electrical diagnosis must be supported by technician documentation and separate time punches, as well as an electrical issue requiring diagnosis. Those labor operations that contain diagnostic time will specify that it is for electrical diagnosis....
Diagnostics - Incorrect/Missing - 05/25/2022
All relevant observations for the cause of failure must be documented, including DTC’s, measurements, specifications, etc. Deviations occur when claimed variable diagnostic time is not supported with technician comments or test procedures or the...
Time Records - Insufficient - 05/25/2022
Technician time documentation must reflect actual and accurate time that technician worked on the vehicle. The time must also be reasonable for the repairs performed. Deviations occur when the time stamps do not show elapsed time or only a few minutes...
Reject of the Month - July 2022 - 06/20/2022
... authorization, time documentation, etc). Additionally, when naming attached files, specify what the files are, for example: sublet invoice, tow bill, time documentation. When attaching time punch documentation, make sure that the punch times are leg...
Warranty Resource Center - 04/26/2022
The Warranty Resource Center application in GlobalConnect houses all of your warranty resources in one place. Take advantage of all it has to offer by launching the app from the GlobalConnect App Center. The recently improved app has been designed...
Paint Blending/Tinting - 06/29/2021
... to the term “Paint Code” and can be found to the right of each labor operation. To see what dollar amount the two-letter code represents, refer to the Introduction section and select Material Allowance Conversion Chart -- Paint Finish (US)....
Pre-Delivery Scratches - 12/29/2020
During the Pre-Delivery Inspection while inspecting the surfaces for appearance, inspect the rear side door window on Buick Encore GX and Chevrolet Trailblazer vehicles for scratches or blemishes. The technician should make sure that the glass is damage...
WPC Part Returns - 01/23/2017
The service agent must highlight the transaction number and place the folded documentation in the plastic packing bag with the highlighted transaction number facing outward. The bag containing required documentation must be securely attached to the a...
Wiring and Connector Labor Operations - 02/17/2017
... the additional information required, and helpful notes describing the type of repair that would align with the labor operation chosen. With the exception of 4530940, Harness Replacement, which pays up to 2.0, all of the labor operations have a...
Warranty Parts Center - 10/26/2016
... Document appropriately and claim in the "admin allowance" field in the net items section.If you would like more information regarding the Warranty Parts Center, refer to bulletin 99-00-89-019. ...
Wiring Repair Data Entry - 12/21/2017
When a wiring labor operation requires entry of the document ID and grid location, the proper data entry format is as follows: 1234567 A2. With 1234567 representing the document ID and A2 representing the grid location.
Attachments - 09/27/2017
... attachments to transactions prior to submission. Attachments may include Programming Results, time documentation, pictures, or any other electronic document. To do so, select the Add Attachment button just prior to submitting the transaction for payment....
Reject of the Month - 07/23/2018
... information. On more than one occasion the date was either missing or inaccurate. Technician time documentation that preceded the job card open date/time. For example, the subject job card was opened on 1/25/2018 at 8:52 am with the first time punch...
Service Agent Records in Support of Warranty Transactions - 04/22/2019
... other services performed. When this occurs, the service agent will be advised as to the specific documents needed and the format for which the information is to be provided. Service agent must be able to produce, in paper form, the originals, or genuine...
Mail Out Review - 05/29/2019
... in the review. For example, if 15 job cards are included in the review, upload all necessary documents and save it to a file for that specific VIN, creating 15 unique files. Name the file by job card number. Uploaded documents are reviewed for polic...
The Warranty Resource Center - 04/25/2023
... Advisor Vehicle Interface (SAVI), P&P Manuals and IVH. There are currently numerous SAVI/dongle device resources available in the WRC. The Transaction Troubleshooting section includes helpful information on addressing error message 872: Dongle...
... won't be profitable. But being treated in a caring manner and building trust with customers is what brings them back to your dealership again and again, even when it isn't as convenient as going somewhere else. It has become increasingly difficult to...
Open Recalls - 05/02/2012
... Select the Open Vehicle Report link to view, print or download the most current report for your dealership.0%, 83%, 59%, 70%, 79%...the Field Action Completion Percentage for five random dealers. The Field Action Completion Percentage goal for all five...
Transmission Replacements and Contacting the PQC - 08/09/2012
... a repair, but for customer satisfaction reasons the decision is made to perform a replacement with your DMA. Keep in mind that GM will be tracking your performance which will impact your dealership's retention of this empowerment.Select dealers were...
November 2012 Recall Update - 11/05/2012
Upcoming Safety Recall 12071 - Power Window Master Switch Failure: Certain 2009 Pontiac Vibe vehicles produced through December 31, 2008, may be involved in an upcoming recall on the power window master switch. The Vibe was engineered and designed by...
GWM Transaction Summary Report - 02/04/2010
... in the summary report. To view the transaction the dealer must access the GWM web application to download the complete transaction summary. The View Transaction Summary Report is located within the Reconcile Results tab of GWM. The dealer may select...
Warranty Performance Analysis - 01/06/2010
... thinking he turned and took it from his tool box. When the auditor had it in hand, he realized what he had done and then blushed a bright red.The auditor researched all of his claims for the year which contained the failure code for the plugged catalyst....
Attachments - 02/27/2020
... in size. Files must be saved in one of the following formats: PDF, JPEG, TIFF, or DOC. Indicate what the file is by naming it appropriately (e.g. sublet invoice, rental invoice, technician time documentation). Avoid using special characters or symbols...
Strategy Based Diagnostics - 08/27/2019
... operates and may need an explanation. If the customer is dissatisfied with the explanation, GM would like a Field Product Report filed that documents why the customer is dissatisfied with the particular situation. See bulletin 02-00-89-002 for more information...
Owner Manual & NVLW - 06/23/2020
... the New Vehicle Limited Warranty link from the Documents list. The document provides details on what is/isn’t covered, tire pro-rate charts, accessory and sheet metal coverage, what is not covered information, and even calls out those items that...
Mail Out Review Trends: Diagnostic Time - 07/30/2020
Claimed electrical diagnosis must be supported by technician documentation and separate time punches, as well as an electrical issue requiring diagnosis. Those labor operations that contain diagnostic time will specify that it is for electrical diagnosis....
Diagnostics - Incorrect/Missing - 05/25/2022
All relevant observations for the cause of failure must be documented, including DTC’s, measurements, specifications, etc. Deviations occur when claimed variable diagnostic time is not supported with technician comments or test procedures or the...
Time Records - Insufficient - 05/25/2022
Technician time documentation must reflect actual and accurate time that technician worked on the vehicle. The time must also be reasonable for the repairs performed. Deviations occur when the time stamps do not show elapsed time or only a few minutes...
Reject of the Month - July 2022 - 06/20/2022
... authorization, time documentation, etc). Additionally, when naming attached files, specify what the files are, for example: sublet invoice, tow bill, time documentation. When attaching time punch documentation, make sure that the punch times are leg...
Warranty Resource Center - 04/26/2022
The Warranty Resource Center application in GlobalConnect houses all of your warranty resources in one place. Take advantage of all it has to offer by launching the app from the GlobalConnect App Center. The recently improved app has been designed...
Paint Blending/Tinting - 06/29/2021
... to the term “Paint Code” and can be found to the right of each labor operation. To see what dollar amount the two-letter code represents, refer to the Introduction section and select Material Allowance Conversion Chart -- Paint Finish (US)....
Pre-Delivery Scratches - 12/29/2020
During the Pre-Delivery Inspection while inspecting the surfaces for appearance, inspect the rear side door window on Buick Encore GX and Chevrolet Trailblazer vehicles for scratches or blemishes. The technician should make sure that the glass is damage...
WPC Part Returns - 01/23/2017
The service agent must highlight the transaction number and place the folded documentation in the plastic packing bag with the highlighted transaction number facing outward. The bag containing required documentation must be securely attached to the a...
Wiring and Connector Labor Operations - 02/17/2017
... the additional information required, and helpful notes describing the type of repair that would align with the labor operation chosen. With the exception of 4530940, Harness Replacement, which pays up to 2.0, all of the labor operations have a...
Warranty Parts Center - 10/26/2016
... Document appropriately and claim in the "admin allowance" field in the net items section.If you would like more information regarding the Warranty Parts Center, refer to bulletin 99-00-89-019. ...
Wiring Repair Data Entry - 12/21/2017
When a wiring labor operation requires entry of the document ID and grid location, the proper data entry format is as follows: 1234567 A2. With 1234567 representing the document ID and A2 representing the grid location.
Attachments - 09/27/2017
... attachments to transactions prior to submission. Attachments may include Programming Results, time documentation, pictures, or any other electronic document. To do so, select the Add Attachment button just prior to submitting the transaction for payment....
Reject of the Month - 07/23/2018
... information. On more than one occasion the date was either missing or inaccurate. Technician time documentation that preceded the job card open date/time. For example, the subject job card was opened on 1/25/2018 at 8:52 am with the first time punch...
Service Agent Records in Support of Warranty Transactions - 04/22/2019
... other services performed. When this occurs, the service agent will be advised as to the specific documents needed and the format for which the information is to be provided. Service agent must be able to produce, in paper form, the originals, or genuine...
Mail Out Review - 05/29/2019
... in the review. For example, if 15 job cards are included in the review, upload all necessary documents and save it to a file for that specific VIN, creating 15 unique files. Name the file by job card number. Uploaded documents are reviewed for polic...
The Warranty Resource Center - 04/25/2023
... Advisor Vehicle Interface (SAVI), P&P Manuals and IVH. There are currently numerous SAVI/dongle device resources available in the WRC. The Transaction Troubleshooting section includes helpful information on addressing error message 872: Dongle...
Add on Repairs - 04/25/2023
... other supporting documentation. The service manager’s explanation must specifically describe what was seen or verified upon inspection or road test. Multiple additional concerns must each contain the approval. The service manager, service advisor,...
Chevrolet EV Dealers - 06/27/2023
A field team has been put into place to review and document dealer progress towards sales and service EV readiness. The team will be performing compliance reviews to assess readiness to sell and service EVs through the month of July. The reviews will...
Reject of the Month - June 2023 - 05/23/2023
... there should be documentation supporting the trained technician. If that was the case, the dealer would need to supply copies of the time punch documentation on the job card and a way to match the dealership’s technician ID to the GMIN/technician...
Service Technical Bulletin Updates - 05/30/2024
... and the additional information required when they are used, such as the harness routing view Document ID, grid location and/or SI connector end view Document ID number. When one of the electrical labor operations contained within the bulletin are used...
Paint Repairs - 09/25/2018
... including labor, mix time, and paint and material amounts, so it’s important to determine what that dollar amount is before you send the vehicle to the offsite body shop. Explain to the body shop that the repair is a warranty repair and the dollar...
Watch those recalls - 11/18/2010
... and the warranty administrator to stay on their toes. The impact these repairs can have on your business can not be stressed enough. Each vehicle coming in should have its history reviewed in Investigate Vehicle History for open recalls and those recalls...
Accounting for Dealer Installed Accessories / PDI Adds - 09/19/2011
... specific to the model and trim of the vehicle. Be sure to collect the correct time for the vehicle you're working on to prevent rejection of the Z6998 claim when submitted. Ensuring that your service department is properly accounting for dealer installed...
January 2013 Recall Update - 01/24/2013
... Vibe, 2-wheel drive vehicles equipped with a 1.8L MFI engine.Special Coverage 11323 - Driver Door Switch Short Circuit: Approximately 189,000 Chevrolet, GMC and Envoy vehicles are covered by this special coverage regardless of the vehicle's age or mileage....
Changes in Product Quality Center Contact Requirements - 02/26/2013
... comes the responsibility of making the most cost effective repair while at the same time doing what is best for the customer. If the Warranty Parts Center requests an assembly be returned and upon inspection, it was determined that the assembly could...
Audits Suspended - 09/09/2014
... be signed by the customer. Technician documentation must still include the cause of failure and what corrected the customer's concern. Job cards must still show technician clock time. Service management must still approve add on repairs, repeat repairs,...
Customer Signatures & Authorization to Perform Repair - 06/26/2019
... time documentation. Pre-write up forms, if used, must contain all the information that would be required on a warranty job card. If the pre-write up form is used to capture the customer’s pre-repair signature authorizing repairs, the form...
Mail Out Review & Add On Repairs - 04/22/2019
... repair. Service management must document the date, time, signature/initials, and explain in detail what was inspected and why the additional repair is needed on the job card prior to work being performed. The customer must be contacted prior to...
WPC Parts Return Program - 12/19/2018
... or no-part-on-transaction-to-return situations, email the completed WPC Parts Waiver form to your Warranty Support Center Specialist at the WSC. The Warranty Parts Center will issue feedback and debit for parts that are returned, inspected and found...
Electrical Diagnosis - 01/21/2019
The title of this article could also have been “Variable Diagnostic Time Allowance” as that is what it is referred to in bulletin 18-NA-263, but the focus is meant to be on the word “electrical.” Every labor operation that...
July 2021 Recall Update - 06/29/2021
... the label. The recall is in effect until June 30, 2023 and affects certain 2020 Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles. Safety Recall N202311731-01 High Voltage Battery May Melt or Burn: The bulletin has been revised to include 2017-18,...
Base Time Clock Time Changes - 06/20/2022
... time on each warranty repair as diagnostic time. Once the vehicle is diagnosed the technician would clock off and proceed to look up the labor operation for the repair. If there is published time associated with the procedure, clock time to support the...
The Warranty Claim Code - 12/02/2019
... software/calibration files. The operations are not to be used when replacing a module. Did you know that a SPS WCC is required with both the module software or calibration level verification operation and with the Electronic Brake Control Module...
Process and Time Management - 01/28/2020
... give their customer an answer. Like everything else in life, we have to do the best we can with what we have to work with. While some decisions have a more immediate need, others can wait. If a warranty administrator needs to go over rejected claims...
Authorization Code G and SAVI - 08/28/2024
... date, time and explanation, on the job card in support of the missed dongle scan. Go to your Service Agent Profile in GWM to view your General Service Agent-authorization code G-authorization status....
Diagnosis Time Requirements - 01/04/2023
... of failure as justification for the variable diagnosis time. Rather documentation must include what processes outlined in the bulletin were performed, what tests were completed, and what readings were observed as instructed in the bulletin....
Process and Time Management - 01/29/2024
... the repair or claim submission. Like everything else in life, we have to do the best we can with what we have to work with. While some decisions have a more immediate need, others can wait. If a warranty administrator needs to go over rejected claims...
Bulletins - 09/26/2022
... clarification, and resolution for service and warranty related issues. With the bulletin number you are easily able to pull the most recent version from Service Information in GlobalConnect. From SI, select the “binocular” icon to find a...
Policy & Procedure Search Tools - 03/27/2020
... glass located within the toolbar on the left side of the page. Enter the search word or phrase you would like to find within the search bar. ...
Scattered - 10/23/2019
... month in effort to overcome the anxiety that you may experience on those especially hairy days. What are some of your biggest stressors in regards to warranty and how can they best be addressed? 1. A transaction reject that, for the life of you,...
Electrical Diagnostic Time - 07/30/2020
... for diagnostic time, but have to deal with technicians who genuinely feel they should be paid what they have clocked. How does one know if the technician’s description of the tests performed, the circuits checked, and the readings measured are...
... other supporting documentation. The service manager’s explanation must specifically describe what was seen or verified upon inspection or road test. Multiple additional concerns must each contain the approval. The service manager, service advisor,...
Chevrolet EV Dealers - 06/27/2023
A field team has been put into place to review and document dealer progress towards sales and service EV readiness. The team will be performing compliance reviews to assess readiness to sell and service EVs through the month of July. The reviews will...
Reject of the Month - June 2023 - 05/23/2023
... there should be documentation supporting the trained technician. If that was the case, the dealer would need to supply copies of the time punch documentation on the job card and a way to match the dealership’s technician ID to the GMIN/technician...
Service Technical Bulletin Updates - 05/30/2024
... and the additional information required when they are used, such as the harness routing view Document ID, grid location and/or SI connector end view Document ID number. When one of the electrical labor operations contained within the bulletin are used...
Paint Repairs - 09/25/2018
... including labor, mix time, and paint and material amounts, so it’s important to determine what that dollar amount is before you send the vehicle to the offsite body shop. Explain to the body shop that the repair is a warranty repair and the dollar...
Watch those recalls - 11/18/2010
... and the warranty administrator to stay on their toes. The impact these repairs can have on your business can not be stressed enough. Each vehicle coming in should have its history reviewed in Investigate Vehicle History for open recalls and those recalls...
Accounting for Dealer Installed Accessories / PDI Adds - 09/19/2011
... specific to the model and trim of the vehicle. Be sure to collect the correct time for the vehicle you're working on to prevent rejection of the Z6998 claim when submitted. Ensuring that your service department is properly accounting for dealer installed...
January 2013 Recall Update - 01/24/2013
... Vibe, 2-wheel drive vehicles equipped with a 1.8L MFI engine.Special Coverage 11323 - Driver Door Switch Short Circuit: Approximately 189,000 Chevrolet, GMC and Envoy vehicles are covered by this special coverage regardless of the vehicle's age or mileage....
Changes in Product Quality Center Contact Requirements - 02/26/2013
... comes the responsibility of making the most cost effective repair while at the same time doing what is best for the customer. If the Warranty Parts Center requests an assembly be returned and upon inspection, it was determined that the assembly could...
Audits Suspended - 09/09/2014
... be signed by the customer. Technician documentation must still include the cause of failure and what corrected the customer's concern. Job cards must still show technician clock time. Service management must still approve add on repairs, repeat repairs,...
Customer Signatures & Authorization to Perform Repair - 06/26/2019
... time documentation. Pre-write up forms, if used, must contain all the information that would be required on a warranty job card. If the pre-write up form is used to capture the customer’s pre-repair signature authorizing repairs, the form...
Mail Out Review & Add On Repairs - 04/22/2019
... repair. Service management must document the date, time, signature/initials, and explain in detail what was inspected and why the additional repair is needed on the job card prior to work being performed. The customer must be contacted prior to...
WPC Parts Return Program - 12/19/2018
... or no-part-on-transaction-to-return situations, email the completed WPC Parts Waiver form to your Warranty Support Center Specialist at the WSC. The Warranty Parts Center will issue feedback and debit for parts that are returned, inspected and found...
Electrical Diagnosis - 01/21/2019
The title of this article could also have been “Variable Diagnostic Time Allowance” as that is what it is referred to in bulletin 18-NA-263, but the focus is meant to be on the word “electrical.” Every labor operation that...
July 2021 Recall Update - 06/29/2021
... the label. The recall is in effect until June 30, 2023 and affects certain 2020 Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles. Safety Recall N202311731-01 High Voltage Battery May Melt or Burn: The bulletin has been revised to include 2017-18,...
Base Time Clock Time Changes - 06/20/2022
... time on each warranty repair as diagnostic time. Once the vehicle is diagnosed the technician would clock off and proceed to look up the labor operation for the repair. If there is published time associated with the procedure, clock time to support the...
The Warranty Claim Code - 12/02/2019
... software/calibration files. The operations are not to be used when replacing a module. Did you know that a SPS WCC is required with both the module software or calibration level verification operation and with the Electronic Brake Control Module...
Process and Time Management - 01/28/2020
... give their customer an answer. Like everything else in life, we have to do the best we can with what we have to work with. While some decisions have a more immediate need, others can wait. If a warranty administrator needs to go over rejected claims...
Authorization Code G and SAVI - 08/28/2024
... date, time and explanation, on the job card in support of the missed dongle scan. Go to your Service Agent Profile in GWM to view your General Service Agent-authorization code G-authorization status....
Diagnosis Time Requirements - 01/04/2023
... of failure as justification for the variable diagnosis time. Rather documentation must include what processes outlined in the bulletin were performed, what tests were completed, and what readings were observed as instructed in the bulletin....
Process and Time Management - 01/29/2024
... the repair or claim submission. Like everything else in life, we have to do the best we can with what we have to work with. While some decisions have a more immediate need, others can wait. If a warranty administrator needs to go over rejected claims...
Bulletins - 09/26/2022
... clarification, and resolution for service and warranty related issues. With the bulletin number you are easily able to pull the most recent version from Service Information in GlobalConnect. From SI, select the “binocular” icon to find a...
Policy & Procedure Search Tools - 03/27/2020
... glass located within the toolbar on the left side of the page. Enter the search word or phrase you would like to find within the search bar. ...
Scattered - 10/23/2019
... month in effort to overcome the anxiety that you may experience on those especially hairy days. What are some of your biggest stressors in regards to warranty and how can they best be addressed? 1. A transaction reject that, for the life of you,...
Electrical Diagnostic Time - 07/30/2020
... for diagnostic time, but have to deal with technicians who genuinely feel they should be paid what they have clocked. How does one know if the technician’s description of the tests performed, the circuits checked, and the readings measured are...
A Better Cause of Failure - 05/28/2020
After technicians perform a warranty repair, they are required to document the cause of failure and what they did to correct that failure. While that may not sound difficult to a non-technician, it actually is a struggle for technicians at times. GM requires...
Adding an Attachment to a Pending Transaction - 04/26/2022
... that only one GMIN exists for the employee. Avoid GMIN errors by actively staying on top of your employee roster. Update employee GlobalConnect Roles and Person Types as necessary to best reflect their current dealership role. Deactivate an employee...
2022 Policies & Procedures Updates - 03/28/2022
... of rewording and clarifying existing policies. On the first page of the update, there is a “What’s New for this Edition” section that touches on the key Service Policy and Procedure updates and revisions. Article 6, a section that addresses...
Authorization to Perform Repairs - 08/30/2021
... the job card. A hand written note is one of those options. If your customer documents on this note what their concerns are and hands it to the service advisor or puts it in a night drop envelope, that constitutes an authorization to repair. Additionally,...
Authorization to Perform Repairs - 04/23/2018
... time documentation. Pre-write up forms, if used, must contain all the information that would be required on a warranty job card. If the pre-write up form is used to capture the customer’s pre-repair signature authorizing repairs, the form...
Mail Out Review Trends - 04/17/2017
... before it is added to the job card. Management’s explanation must specifically describe what was seen or verified upon inspection or road test. In addition to the service manager’s involvement in the add on repair process (inspection,...
Reject of the Month - Reject code 074 - 10/26/2016
... was ok as the model year vehicle is no longer listed in the LTG. The technician had three time documentation flag sheets; one for diagnosis and two for R&R of the component. Technician time documentation totaled 4.2 hours, which was claimed in the...
Ignition Switch Websites - 08/05/2014
... forms are available on the program website.In order to be determined an Eligible Claimant, documentation must be submitted showing that the ignition switch defect in an eligible vehicle was the proximate cause of the accident causing death or physical...
Ignition Switch Websites - 08/05/2014
... forms are available on the program website.In order to be determined an Eligible Claimant, documentation must be submitted showing that the ignition switch defect in an eligible vehicle was the proximate cause of the accident causing death or physical...
Reject of the Month - 08/05/2014
What do the following five reject codes have in common?Code 7: Tire Warranty Pre-Authorization Not FoundCode 65: Part Amount for Part Number X Exceeds GM Parts PriceCode 81: Base Labour Hours Exceed the Allowance for Labour Code XCode 103: The Job Card...
November 2014 Recall Update - 10/31/2014
... when parts become available. The recall applies to certain 2013 Buick Encore, Cadillac ATS 4-door, Chevrolet Trax and the following service vehicles: 2013-2014 Buick Encore, Cadillac ATS 4-door, and 2014 Cadillac CTS (VIN A) vehicles. Safety Recall...
Reject of the Month - 12/09/2013
... the OLH submitted exceeds the allowable other labour hours for the submitted labour code. Do you immediately reduce or eliminate OLH when receiving this error on a transaction? The first step in the analysis of this error is to review the basic...
Service Information Keyword/Labor Operation Search - 06/02/2015
... In the past, the user selected the platform (K Truck), now the user selects the model (Silverado). In the SI screen shot below, click the Find bulletins, campaigns and preliminary information by Year Range + Model + Keyword link.From the search screen...
Techline Data Service - 02/02/2016
... calibration files while other PCs can pull the files from the dedicated computer through your shop's network. The download speed, along with the download times, will be adjustable for convenience and the dedicated PC can be set to download calibrations...
Reject of the Month - 04/28/2016
... and was rough on take-off. The technician documented the active DTC and noted that the vehicle would not engage in 2nd gear. The tech found melted debris and small chunks of metal in the fluid. The fluid was burnt. After further inspection, the tech...
WSC Rejects - 03/11/2013
... the transaction, the service agent will not be able to submit the transaction for GM Authorization.What are some of the reasons that the WSC rejects the claim back to the service agent for further review?Unjustified expenses, such as other labour hours,...
Reject of the Month - 09/04/2013
... increases, the chances of DTC P0299 setting increase. If excessive clearance is found, the document advises to replace the turbocharger. The warranty administrator submitted the transaction with the turbocharger labour operation, the necessary parts,...
Certified Pre-Owned Operations Guide - 08/09/2012
... a list of those changes:The blocked labour codes found in appendix B now contain a description of what the labour operation is for. These blocked labour operations will reject if submitted; however, if it is believed that a part failed due to a manufacturer...
Handling Overlapping and Pyramiding Repairs - 05/02/2012
... and a base that is often, but not necessarily, a square. One line... multiple failed componentsWhat is the best way to handle a warranty transaction for a leaking caliper piston that has saturated both the brake pad and rotor? Should the single condition...
Global Warranty Management - 10/08/2012
Did You Know?On average, the turnaround time for a pending transaction at the WSC is 7 days.Follow up with the DMA on transactions that were routed to correspond with a DMA Authorization Request and have been in pending status for an unusual amount of...
GM Service Policy & Procedures Updates - 10/14/2011
... freight charges and proper documentation must be provided showing the actual charges. Make sure your parts department gives you a copy showing the freight charge and attach it to your job card as supporting documentation. If the part was purchased locally...
Reject of the Month: Part Number Predicaments - 06/08/2011
When it comes to warranty, part numbers are an important part of the equation. Having the right parts documented on each job card, on the correct line can make all the difference between a transaction that pays and one that rejects. Getting the...
Technician Time Recording - 06/08/2011
... they had involved in the repair? The statement from the Policies and Procedures manual below is what many GM field staff point to as evidence that yes, they do. 1.6.2.11 Technician Identification and Accounting of Labour TimeAll customer pay, warranty,...
Routing the Transaction for Review and Payment - 04/27/2011
... pieces of information that must be included. The necessary information may also include requested documents, invoices or support for the repair performed.The following best practices will help with reducing the number of times a transaction is sent back...
Closest to Labor Op Use - 08/09/2011
... match the repair performed but must also allow for the parts replaced. If the labour operation does not allow for the replaced parts the claim will reject for "part incompatible". In addition to parts compatibility, there are two other items that must...
After technicians perform a warranty repair, they are required to document the cause of failure and what they did to correct that failure. While that may not sound difficult to a non-technician, it actually is a struggle for technicians at times. GM requires...
Adding an Attachment to a Pending Transaction - 04/26/2022
... that only one GMIN exists for the employee. Avoid GMIN errors by actively staying on top of your employee roster. Update employee GlobalConnect Roles and Person Types as necessary to best reflect their current dealership role. Deactivate an employee...
2022 Policies & Procedures Updates - 03/28/2022
... of rewording and clarifying existing policies. On the first page of the update, there is a “What’s New for this Edition” section that touches on the key Service Policy and Procedure updates and revisions. Article 6, a section that addresses...
Authorization to Perform Repairs - 08/30/2021
... the job card. A hand written note is one of those options. If your customer documents on this note what their concerns are and hands it to the service advisor or puts it in a night drop envelope, that constitutes an authorization to repair. Additionally,...
Authorization to Perform Repairs - 04/23/2018
... time documentation. Pre-write up forms, if used, must contain all the information that would be required on a warranty job card. If the pre-write up form is used to capture the customer’s pre-repair signature authorizing repairs, the form...
Mail Out Review Trends - 04/17/2017
... before it is added to the job card. Management’s explanation must specifically describe what was seen or verified upon inspection or road test. In addition to the service manager’s involvement in the add on repair process (inspection,...
Reject of the Month - Reject code 074 - 10/26/2016
... was ok as the model year vehicle is no longer listed in the LTG. The technician had three time documentation flag sheets; one for diagnosis and two for R&R of the component. Technician time documentation totaled 4.2 hours, which was claimed in the...
Ignition Switch Websites - 08/05/2014
... forms are available on the program website.In order to be determined an Eligible Claimant, documentation must be submitted showing that the ignition switch defect in an eligible vehicle was the proximate cause of the accident causing death or physical...
Ignition Switch Websites - 08/05/2014
... forms are available on the program website.In order to be determined an Eligible Claimant, documentation must be submitted showing that the ignition switch defect in an eligible vehicle was the proximate cause of the accident causing death or physical...
Reject of the Month - 08/05/2014
What do the following five reject codes have in common?Code 7: Tire Warranty Pre-Authorization Not FoundCode 65: Part Amount for Part Number X Exceeds GM Parts PriceCode 81: Base Labour Hours Exceed the Allowance for Labour Code XCode 103: The Job Card...
November 2014 Recall Update - 10/31/2014
... when parts become available. The recall applies to certain 2013 Buick Encore, Cadillac ATS 4-door, Chevrolet Trax and the following service vehicles: 2013-2014 Buick Encore, Cadillac ATS 4-door, and 2014 Cadillac CTS (VIN A) vehicles. Safety Recall...
Reject of the Month - 12/09/2013
... the OLH submitted exceeds the allowable other labour hours for the submitted labour code. Do you immediately reduce or eliminate OLH when receiving this error on a transaction? The first step in the analysis of this error is to review the basic...
Service Information Keyword/Labor Operation Search - 06/02/2015
... In the past, the user selected the platform (K Truck), now the user selects the model (Silverado). In the SI screen shot below, click the Find bulletins, campaigns and preliminary information by Year Range + Model + Keyword link.From the search screen...
Techline Data Service - 02/02/2016
... calibration files while other PCs can pull the files from the dedicated computer through your shop's network. The download speed, along with the download times, will be adjustable for convenience and the dedicated PC can be set to download calibrations...
Reject of the Month - 04/28/2016
... and was rough on take-off. The technician documented the active DTC and noted that the vehicle would not engage in 2nd gear. The tech found melted debris and small chunks of metal in the fluid. The fluid was burnt. After further inspection, the tech...
WSC Rejects - 03/11/2013
... the transaction, the service agent will not be able to submit the transaction for GM Authorization.What are some of the reasons that the WSC rejects the claim back to the service agent for further review?Unjustified expenses, such as other labour hours,...
Reject of the Month - 09/04/2013
... increases, the chances of DTC P0299 setting increase. If excessive clearance is found, the document advises to replace the turbocharger. The warranty administrator submitted the transaction with the turbocharger labour operation, the necessary parts,...
Certified Pre-Owned Operations Guide - 08/09/2012
... a list of those changes:The blocked labour codes found in appendix B now contain a description of what the labour operation is for. These blocked labour operations will reject if submitted; however, if it is believed that a part failed due to a manufacturer...
Handling Overlapping and Pyramiding Repairs - 05/02/2012
... and a base that is often, but not necessarily, a square. One line... multiple failed componentsWhat is the best way to handle a warranty transaction for a leaking caliper piston that has saturated both the brake pad and rotor? Should the single condition...
Global Warranty Management - 10/08/2012
Did You Know?On average, the turnaround time for a pending transaction at the WSC is 7 days.Follow up with the DMA on transactions that were routed to correspond with a DMA Authorization Request and have been in pending status for an unusual amount of...
GM Service Policy & Procedures Updates - 10/14/2011
... freight charges and proper documentation must be provided showing the actual charges. Make sure your parts department gives you a copy showing the freight charge and attach it to your job card as supporting documentation. If the part was purchased locally...
Reject of the Month: Part Number Predicaments - 06/08/2011
When it comes to warranty, part numbers are an important part of the equation. Having the right parts documented on each job card, on the correct line can make all the difference between a transaction that pays and one that rejects. Getting the...
Technician Time Recording - 06/08/2011
... they had involved in the repair? The statement from the Policies and Procedures manual below is what many GM field staff point to as evidence that yes, they do. 1.6.2.11 Technician Identification and Accounting of Labour TimeAll customer pay, warranty,...
Routing the Transaction for Review and Payment - 04/27/2011
... pieces of information that must be included. The necessary information may also include requested documents, invoices or support for the repair performed.The following best practices will help with reducing the number of times a transaction is sent back...
Closest to Labor Op Use - 08/09/2011
... match the repair performed but must also allow for the parts replaced. If the labour operation does not allow for the replaced parts the claim will reject for "part incompatible". In addition to parts compatibility, there are two other items that must...
Global Warranty Management - 06/07/2010
... the intricacies of GWM, change continues to be our only constant. With that said, I think we would all still agree that there is no way that we would go back to WINS!...
Warranty 101 - 07/02/2010
... was not readily available.In an effort to maintain the loyal customer, the owner of a 2010 Silverado with 1100 miles, the service manager included the expense of two vehicle payments on the warranty transaction. The total reimbursement for the payments...
Other Labour Hours - 08/09/2011
... time; rather, it is up to the technician to know when they are at the point where they have done the basic diagnosis and still haven't found the problem and may be entitled to OLH. Other examples of when OLH may be necessary include:Unplanned repair...
Reimbursing Customers for Product Field Actions - 01/19/2012
... be considered for reimbursement. The amount reimbursed will be limited to the amount the repair would have cost if completed by an authorized GM dealership. Calculate the labour and parts (if applicable) reimbursement and carefully explain to the customer...
Required Operating Procedures - 06/27/2016
... prior to repairs being performed, this requirement isn't really adding anything additional to what is already required. When there is a combination of customer pay and warranty work on a job card, the total elapsed repair time can be on the customer...
Car Ownership - 02/27/2014
Car ownership rates among young Americans have been low for years. This may be something that could be due to the economy, disinterest, or a combination of both. The auto industry feels that sooner or later, these young Americans (aka millennials) will...
Required Operating Procedures - 12/19/2014
... The manager must also document the date, time, signature (or initials) and explanation in detail what was inspected and why additional repair is needed on the job card prior to the work being performed. Multiple additional concerns must each contain...
Labor Operations and the Causal Part - 08/23/2016
... selection and transaction submission is pretty straightforward. For those interesting and somewhat tough claims, just remember-choose the part that is the actual cause of failure and then select the labor operation that matches that part. ...
Drive to Succeed - 12/21/2016
... and four-year colleges and universities in the US, and two in Canada, to offer scholarships to young women who wish to pursue careers in dealerships, including the parts and service departments. The Drive to Succeed scholarship program is open to female...
Diagnostic Time Increased - 07/23/2018
... diagnosis time. If the technician has an hour into diagnosis and still haven’t determined what the problem is, a new clock time should occur for possible OLH time. OLH time must be approved by service management before the claim is submitted to...
OLH Approval - 01/21/2019
... must detail on the job card the unique circumstances that resulted in the need for OLH and what repairs were made. Vague comments such as “metal throughout” are not acceptable. One other point not listed is that OLH can never be the first...
Add On Repair Approvals - 07/27/2022
... that the additional repair is necessary and approves adding the line to the job card, they need to document their approval in writing. That approval must be their signature/initials, date, time, and an explanation that not only includes that they inspected...
New Year, New Compliance Initiative - 01/05/2023
... by job card line for repair(s) performed that are separately identified and labeled. The time would be substantiated by an Electronic Time Recording or Technician Daily Time Ticket associated with the Peel N Stick flags attached to the job card. The...
The Cause of Failure - 06/26/2023
... In other words, the technician determined a specific repair was needed but how did they get there? What was tested and what were the test results? Were there on-board diagnostic trouble codes (DTCs)? What did you see or hear? Technician documentation...
Courtesy Transportation - 04/23/2024
... cannot be safely operated, etc—but on the flip side, there are reasons why overnight repairs wouldn’t qualify for courtesy transportation: scheduling a repair in the late afternoon or immediately prior to a weekend or holiday OR scheduling...
Diagnostic Time - 07/30/2019
... the technician has an hour into diagnosis and still hasn’t determined what the problem is, a new clock time should occur for possible OLH time. OLH time must be approved by service management before the claim is submitted to GM. It is important...
Reject of the Month - 07/30/2019
... the correct module. In cases of multiple reprogramming lines on the same job card, make sure to document the WCCs with the appropriate job card line/module. Complete all of the required programming events as documented in the bulletin. If the service...
Some Warranty Parts Center Process Requirements - 12/02/2019
... must be able to substantiate shipment within 10 days from the WPC part return required date. You have 21 days to get the part to the WPC, but you should act on the request within 10 days of notification. If a dealer sent parts within the 10 day timeframe...
June 2018 Recall Update - 05/22/2018
... An add time for the Chevrolet LTZ trim level has been added. Certain 2007-2008 Chevrolet Silverado 2500/3500 HD and GMC Sierra 2500/3500 HD vehicles are involved in the recall population. Emission Recall 17067 Diesel Dual Tank Fuel Transfer Pump...
The Warranty Shop Copy - 01/23/2017
... then to be transferred into the computer by the service advisors or the warranty administrator. As you can see, there are a variety of ways to create an invoice copy, but the shop copy can be the most important copy when it comes to making sure your...
March 2017 Recall Update - 02/17/2017
... Texas, Guam, Saipan, US Samoa, or the US Virgin Islands. Certain 2007-2008 Chevrolet Silverado 2500/3500 HD and GMC Sierra 2500/3500 HD trucks are included in the recall population. Emission Recall 15594: NOx Position 1 Sensor Replacement: Dealers are...
2017: Year in Review - 11/21/2017
... circumstances that other fluids are needed to prepare the vehicle for delivery, the transaction would require routing for GM authorization. OptiKleen must be submitted in the parts section of the transaction. Any other brand of washer fluid added to...
December 2017 Recall Update - 11/21/2017
... a revision to the service procedure and warranty information sections. Technicians are required to document the SPS Warranty Claim Code on the job card. The recall affects certain 2008-2012 Buick Enclave, 2009-2012 Chevrolet Traverse, 2007-2012 GMC Acadia,...
Search Tool - 02/23/2015
With the latest P&P Manual update, each of the available manuals is called out individually. Have you found yourself in search of a specific piece of policy information, but not sure which manual to search? A search field is available that enables...
Z Labour Operations - 09/19/2011
... schedule, including the vehicle's Oil Life system. The percent oil life remaining must be documented on the job card. See message G_0000070346. Transaction type ZREG, labour hours vary with model.Z2262 Lube, oil, and filter change. Claim...
... the intricacies of GWM, change continues to be our only constant. With that said, I think we would all still agree that there is no way that we would go back to WINS!...
Warranty 101 - 07/02/2010
... was not readily available.In an effort to maintain the loyal customer, the owner of a 2010 Silverado with 1100 miles, the service manager included the expense of two vehicle payments on the warranty transaction. The total reimbursement for the payments...
Other Labour Hours - 08/09/2011
... time; rather, it is up to the technician to know when they are at the point where they have done the basic diagnosis and still haven't found the problem and may be entitled to OLH. Other examples of when OLH may be necessary include:Unplanned repair...
Reimbursing Customers for Product Field Actions - 01/19/2012
... be considered for reimbursement. The amount reimbursed will be limited to the amount the repair would have cost if completed by an authorized GM dealership. Calculate the labour and parts (if applicable) reimbursement and carefully explain to the customer...
Required Operating Procedures - 06/27/2016
... prior to repairs being performed, this requirement isn't really adding anything additional to what is already required. When there is a combination of customer pay and warranty work on a job card, the total elapsed repair time can be on the customer...
Car Ownership - 02/27/2014
Car ownership rates among young Americans have been low for years. This may be something that could be due to the economy, disinterest, or a combination of both. The auto industry feels that sooner or later, these young Americans (aka millennials) will...
Required Operating Procedures - 12/19/2014
... The manager must also document the date, time, signature (or initials) and explanation in detail what was inspected and why additional repair is needed on the job card prior to the work being performed. Multiple additional concerns must each contain...
Labor Operations and the Causal Part - 08/23/2016
... selection and transaction submission is pretty straightforward. For those interesting and somewhat tough claims, just remember-choose the part that is the actual cause of failure and then select the labor operation that matches that part. ...
Drive to Succeed - 12/21/2016
... and four-year colleges and universities in the US, and two in Canada, to offer scholarships to young women who wish to pursue careers in dealerships, including the parts and service departments. The Drive to Succeed scholarship program is open to female...
Diagnostic Time Increased - 07/23/2018
... diagnosis time. If the technician has an hour into diagnosis and still haven’t determined what the problem is, a new clock time should occur for possible OLH time. OLH time must be approved by service management before the claim is submitted to...
OLH Approval - 01/21/2019
... must detail on the job card the unique circumstances that resulted in the need for OLH and what repairs were made. Vague comments such as “metal throughout” are not acceptable. One other point not listed is that OLH can never be the first...
Add On Repair Approvals - 07/27/2022
... that the additional repair is necessary and approves adding the line to the job card, they need to document their approval in writing. That approval must be their signature/initials, date, time, and an explanation that not only includes that they inspected...
New Year, New Compliance Initiative - 01/05/2023
... by job card line for repair(s) performed that are separately identified and labeled. The time would be substantiated by an Electronic Time Recording or Technician Daily Time Ticket associated with the Peel N Stick flags attached to the job card. The...
The Cause of Failure - 06/26/2023
... In other words, the technician determined a specific repair was needed but how did they get there? What was tested and what were the test results? Were there on-board diagnostic trouble codes (DTCs)? What did you see or hear? Technician documentation...
Courtesy Transportation - 04/23/2024
... cannot be safely operated, etc—but on the flip side, there are reasons why overnight repairs wouldn’t qualify for courtesy transportation: scheduling a repair in the late afternoon or immediately prior to a weekend or holiday OR scheduling...
Diagnostic Time - 07/30/2019
... the technician has an hour into diagnosis and still hasn’t determined what the problem is, a new clock time should occur for possible OLH time. OLH time must be approved by service management before the claim is submitted to GM. It is important...
Reject of the Month - 07/30/2019
... the correct module. In cases of multiple reprogramming lines on the same job card, make sure to document the WCCs with the appropriate job card line/module. Complete all of the required programming events as documented in the bulletin. If the service...
Some Warranty Parts Center Process Requirements - 12/02/2019
... must be able to substantiate shipment within 10 days from the WPC part return required date. You have 21 days to get the part to the WPC, but you should act on the request within 10 days of notification. If a dealer sent parts within the 10 day timeframe...
June 2018 Recall Update - 05/22/2018
... An add time for the Chevrolet LTZ trim level has been added. Certain 2007-2008 Chevrolet Silverado 2500/3500 HD and GMC Sierra 2500/3500 HD vehicles are involved in the recall population. Emission Recall 17067 Diesel Dual Tank Fuel Transfer Pump...
The Warranty Shop Copy - 01/23/2017
... then to be transferred into the computer by the service advisors or the warranty administrator. As you can see, there are a variety of ways to create an invoice copy, but the shop copy can be the most important copy when it comes to making sure your...
March 2017 Recall Update - 02/17/2017
... Texas, Guam, Saipan, US Samoa, or the US Virgin Islands. Certain 2007-2008 Chevrolet Silverado 2500/3500 HD and GMC Sierra 2500/3500 HD trucks are included in the recall population. Emission Recall 15594: NOx Position 1 Sensor Replacement: Dealers are...
2017: Year in Review - 11/21/2017
... circumstances that other fluids are needed to prepare the vehicle for delivery, the transaction would require routing for GM authorization. OptiKleen must be submitted in the parts section of the transaction. Any other brand of washer fluid added to...
December 2017 Recall Update - 11/21/2017
... a revision to the service procedure and warranty information sections. Technicians are required to document the SPS Warranty Claim Code on the job card. The recall affects certain 2008-2012 Buick Enclave, 2009-2012 Chevrolet Traverse, 2007-2012 GMC Acadia,...
Search Tool - 02/23/2015
With the latest P&P Manual update, each of the available manuals is called out individually. Have you found yourself in search of a specific piece of policy information, but not sure which manual to search? A search field is available that enables...
Z Labour Operations - 09/19/2011
... schedule, including the vehicle's Oil Life system. The percent oil life remaining must be documented on the job card. See message G_0000070346. Transaction type ZREG, labour hours vary with model.Z2262 Lube, oil, and filter change. Claim...
Warranty Performance Analysis - 07/02/2010
... and if assigned the duty, price the repair order accurately based on accurate knowledge of what was done.Is your labor rate, menu pricing and quick service competitive? With whom? Are you comparing with other local dealers, or with the specialty shops...
Transmission Flow Codes - 10/13/2010
... must now be entered with the transaction as opposed to simply documenting it on the job card. It wouldn't hurt, however, to have a conversation with your technicians to remind them that you absolutely cannot get certain transmission claims paid without...
From the Desk of a Service Manager - 06/07/2010
... familiar to me due to its close proximity to my dealership. On that particular holiday afternoon I wouldn't have believed it if I hadn't stopped to see it. There were at least 80 customers in the showrooms alone. Combined with the 20 or so staff members...
Engine and Transmission Assembly Replacements - 09/27/2017
... the TAC case number on the form and a detailed description of the TAC recommendation. If your dealership is required to contact the PQC prior to replacing an assembly, this contact must be made. Failure to do so will likely result in non-payment...
Retooling - 05/22/2017
GM has purposely built up its inventory in anticipation of downtime that is needed to retool for upcoming models, specifically the Chevrolet Silverado and GMC Sierra. Inventories are currently at their highest level in nine years, with plans to get down...
Warranty Parts Center - 05/22/2017
... Parts Return shipping label, a copy of the job card with technician comments, and other related documentation. Quick Tip: have a quality control process in place to confirm the necessary documentation and the correct parts for the transaction are...
Policy Changes - 07/25/2017
... affects Other Labor Hour authorization. Service management authorization may be conducted and documented at any time prior to job card submission. The technician is no longer required to obtain management approval prior to work being performed. Separate...
myChevrolet app - 07/25/2017
Chevrolet owners are able to remote start and stop their vehicle, lock and unlock the doors, activate and cancel the horn and lights, locate their vehicle, and receive walking directions to where it is parked using the myChevrolet app on Apple Watch....
Chevrolet / Buick / GMC / Cadillac Protection Products - 02/17/2017
There are several different options for claim submission: Extended Protection Online allows you to quote, sell, and submit claims for processing through the computer or tablet. Note: you must enroll in this program and have an onsite visit with...
Core Charges - 01/23/2017
... postage field of the net items section of the transaction. Select “core” from the drop down box. The core exchange value documentation must be printed and attached to the job card on which the transaction is being claimed. ...
Empowerment Part II - 03/21/2017
... advisor or the shop foreman. An unhappy customer is unlikely to come back and unlikely to give your store a positive review with their friends and family, which can affect all aspects of the dealership, not just service. Evaluate each customer issue...
The User Options Tab in GWM - 12/21/2016
... not be removed from the Columns Displayed on Screen list. For example, the service manager would like to analyze the data entered in the labor dependency field as well as the dollar amount of the transactions. Labor Operation Dependency Code, Labor...
Debits, Battery, Transmission... - 10/26/2016
Debits: In October, you may have noticed a transaction debit(s) on the Transaction Summary Report. These debits may result from noncompliance with policy requirements that have been in place for many years. GM issued a Global Message in September,...
Repair Time Overlap - 05/22/2018
Labor operations and causal parts tell the story of what failed when a warranty transaction is submitted to GM for reimbursement. When there are multiple concerns that have separate failures listed on the job card, there will typically be separate labor...
Missing Radio Programming Steps - 02/21/2019
... Whether programming a replacement radio, or an existing radio, on the models listed in this document, it is necessary to follow published service information for A11 Radio: Programming and Setup in SI Document ID 4665648. Failure to follow published...
Policy Repairs on Vehicles with a Service Contract - 07/30/2019
... the service contract linked to the vehicle was purchased by someone else and is not transferable. Whatever the situation, preapproval must be obtained prior to repairs using the Dealer Preapproval Goodwill Request form found in the Dealer Aftersales...
Shuttle Service: Is Your Dealership Claiming It? - 11/29/2018
... that are out of the bumper-to-bumper warranty, unless the involved components in the recall would be covered under the terms of the powertrain warranty and the vehicle still has powertrain warranty coverage. If the recall bulletin specifically includes...
December 2018 Recall Update - 11/29/2018
... deploying in certain types of off-road use. The recall affects certain 2017-19 Chevrolet Colorado trucks equipped with roof-rail air bags/trim package (RPO AY0/ZR2). The recall program is in effect until November 30, 2020, and involves approximately...
Service Management Approvals & Authorizations - 10/23/2018
Service management approval is documented in the form of a signature or initials, date and time that the approval was made, and explanation. This approval indicates management involvement and consent for repairs that fall outside of the predetermined...
Variable Diagnostic Time Explained - 09/25/2018
... the problem. The technician’s comments must support the time paid; clocked time alone does not justify payment. Technicians should specify the diagnostic test equipment used in the diagnosis and document all test results in their correction story....
Vehicle History Files - 09/24/2019
... system. Optically scanned paper job card copies. Scanning copies of job cards, and the supporting documentation associated with the transaction, is a popular method of creating history files. Once scanned, the paper job cards can be discarded. During...
Mail Out Review Trends: Weak 3 C's - 07/30/2020
... statement for the repair performed must thoroughly describe the warrantable failure, and what was done to correct the condition. The cause and correction statements documented by the technician are crucial to accurate labor operation selection, and consequently...
Reject of the Month - May 2020 - 04/29/2020
... of the warranty transaction to be displayed on all invoice copies. These comments must indicate what the technician diagnosed as the cause of the condition with the vehicle, and how that cause was diagnosed. Vague, non-descriptive, and/or non-existent...
Early Bird Envelopes, Drop Off & Pre-Write Up Forms - 08/25/2020
... requests, based on the appointment or customer contact, are considered add on repairs and would require appropriate Service Management authorization prior to the technician working on the vehicle, separate on/off technician time documentation, and date/time...
Accounting of Labor Time - 06/29/2021
... addresses technician identification and accounting of labor time. Labor time paid by GM must be documented on the technician’s time ticket by job card. The job card number, technician ID, actual date and start/stop times while on premises the same...
... and if assigned the duty, price the repair order accurately based on accurate knowledge of what was done.Is your labor rate, menu pricing and quick service competitive? With whom? Are you comparing with other local dealers, or with the specialty shops...
Transmission Flow Codes - 10/13/2010
... must now be entered with the transaction as opposed to simply documenting it on the job card. It wouldn't hurt, however, to have a conversation with your technicians to remind them that you absolutely cannot get certain transmission claims paid without...
From the Desk of a Service Manager - 06/07/2010
... familiar to me due to its close proximity to my dealership. On that particular holiday afternoon I wouldn't have believed it if I hadn't stopped to see it. There were at least 80 customers in the showrooms alone. Combined with the 20 or so staff members...
Engine and Transmission Assembly Replacements - 09/27/2017
... the TAC case number on the form and a detailed description of the TAC recommendation. If your dealership is required to contact the PQC prior to replacing an assembly, this contact must be made. Failure to do so will likely result in non-payment...
Retooling - 05/22/2017
GM has purposely built up its inventory in anticipation of downtime that is needed to retool for upcoming models, specifically the Chevrolet Silverado and GMC Sierra. Inventories are currently at their highest level in nine years, with plans to get down...
Warranty Parts Center - 05/22/2017
... Parts Return shipping label, a copy of the job card with technician comments, and other related documentation. Quick Tip: have a quality control process in place to confirm the necessary documentation and the correct parts for the transaction are...
Policy Changes - 07/25/2017
... affects Other Labor Hour authorization. Service management authorization may be conducted and documented at any time prior to job card submission. The technician is no longer required to obtain management approval prior to work being performed. Separate...
myChevrolet app - 07/25/2017
Chevrolet owners are able to remote start and stop their vehicle, lock and unlock the doors, activate and cancel the horn and lights, locate their vehicle, and receive walking directions to where it is parked using the myChevrolet app on Apple Watch....
Chevrolet / Buick / GMC / Cadillac Protection Products - 02/17/2017
There are several different options for claim submission: Extended Protection Online allows you to quote, sell, and submit claims for processing through the computer or tablet. Note: you must enroll in this program and have an onsite visit with...
Core Charges - 01/23/2017
... postage field of the net items section of the transaction. Select “core” from the drop down box. The core exchange value documentation must be printed and attached to the job card on which the transaction is being claimed. ...
Empowerment Part II - 03/21/2017
... advisor or the shop foreman. An unhappy customer is unlikely to come back and unlikely to give your store a positive review with their friends and family, which can affect all aspects of the dealership, not just service. Evaluate each customer issue...
The User Options Tab in GWM - 12/21/2016
... not be removed from the Columns Displayed on Screen list. For example, the service manager would like to analyze the data entered in the labor dependency field as well as the dollar amount of the transactions. Labor Operation Dependency Code, Labor...
Debits, Battery, Transmission... - 10/26/2016
Debits: In October, you may have noticed a transaction debit(s) on the Transaction Summary Report. These debits may result from noncompliance with policy requirements that have been in place for many years. GM issued a Global Message in September,...
Repair Time Overlap - 05/22/2018
Labor operations and causal parts tell the story of what failed when a warranty transaction is submitted to GM for reimbursement. When there are multiple concerns that have separate failures listed on the job card, there will typically be separate labor...
Missing Radio Programming Steps - 02/21/2019
... Whether programming a replacement radio, or an existing radio, on the models listed in this document, it is necessary to follow published service information for A11 Radio: Programming and Setup in SI Document ID 4665648. Failure to follow published...
Policy Repairs on Vehicles with a Service Contract - 07/30/2019
... the service contract linked to the vehicle was purchased by someone else and is not transferable. Whatever the situation, preapproval must be obtained prior to repairs using the Dealer Preapproval Goodwill Request form found in the Dealer Aftersales...
Shuttle Service: Is Your Dealership Claiming It? - 11/29/2018
... that are out of the bumper-to-bumper warranty, unless the involved components in the recall would be covered under the terms of the powertrain warranty and the vehicle still has powertrain warranty coverage. If the recall bulletin specifically includes...
December 2018 Recall Update - 11/29/2018
... deploying in certain types of off-road use. The recall affects certain 2017-19 Chevrolet Colorado trucks equipped with roof-rail air bags/trim package (RPO AY0/ZR2). The recall program is in effect until November 30, 2020, and involves approximately...
Service Management Approvals & Authorizations - 10/23/2018
Service management approval is documented in the form of a signature or initials, date and time that the approval was made, and explanation. This approval indicates management involvement and consent for repairs that fall outside of the predetermined...
Variable Diagnostic Time Explained - 09/25/2018
... the problem. The technician’s comments must support the time paid; clocked time alone does not justify payment. Technicians should specify the diagnostic test equipment used in the diagnosis and document all test results in their correction story....
Vehicle History Files - 09/24/2019
... system. Optically scanned paper job card copies. Scanning copies of job cards, and the supporting documentation associated with the transaction, is a popular method of creating history files. Once scanned, the paper job cards can be discarded. During...
Mail Out Review Trends: Weak 3 C's - 07/30/2020
... statement for the repair performed must thoroughly describe the warrantable failure, and what was done to correct the condition. The cause and correction statements documented by the technician are crucial to accurate labor operation selection, and consequently...
Reject of the Month - May 2020 - 04/29/2020
... of the warranty transaction to be displayed on all invoice copies. These comments must indicate what the technician diagnosed as the cause of the condition with the vehicle, and how that cause was diagnosed. Vague, non-descriptive, and/or non-existent...
Early Bird Envelopes, Drop Off & Pre-Write Up Forms - 08/25/2020
... requests, based on the appointment or customer contact, are considered add on repairs and would require appropriate Service Management authorization prior to the technician working on the vehicle, separate on/off technician time documentation, and date/time...
Accounting of Labor Time - 06/29/2021
... addresses technician identification and accounting of labor time. Labor time paid by GM must be documented on the technician’s time ticket by job card. The job card number, technician ID, actual date and start/stop times while on premises the same...
Warranty Claim Code - 03/22/2021
... and product field action transactions that involve module programming must include technician documentation of the 12-digit Warranty Claim Code (WCC). The code must also be entered in the SPS Warranty Claim Code field in Global Warranty Management with...
Reject of the Month - April 2024 - 03/23/2024
... as service management authorization (signature/initials, date, time, and explanation) was not documented on the job card. Parts Billed Prior to Diagnosis: Service Policies & Procedures Article 6.2.5 Technician Identification and Accounting...
Reject of the Month - August 2024 - 07/30/2024
... approval obtained via the Empowerment Portal to replace, even for customer satisfaction, the claim would be non-compliant and not payable. While the dealer did obtain approval via the Empowerment Portal, the warranty administrator is currently...
CAM-03 Form - 08/29/2023
Your customers have the right to refuse to have a recall completed on their vehicle. Most don’t, but if you do run into this situation, you will need to fill out the Field Action Status Change Form CAM-03 found in GlobalConnect in the Service Forms...
Claiming Courtesy Transportation - 10/25/2023
... don’t know to claim it. Rental may not be claimed for the same reason. You can see what you were reimbursed for courtesy transportation for the previous month by viewing your Alternate Transportation Spending Analysis report found under the...
Shuttle - 11/22/2022
... who can add the shuttle service to the job card by matching the name. The shuttle driver would simply document the name of the customer they gave a ride to and then include if they later picked them up. Shuttle reimbursement on warranty claims...
Job Card Requirements at Write Up - 04/25/2023
Service Policies and Procedures Article 6.2.1 references SAVI requirement, vehicle must be scanned with SAVI or approved Dongle device at the time the repair order is opened.
Chrome Handle Conundrum - 10/13/2010
... may result in long wait times for parts, excessive rental, or claim rejections. Be sure that your service department is using the correct part number and process for this special policy. ...
Sublet Warranty Repairs - 11/18/2010
... allowance. That wasn't the case for this particular repair; the sublet body shop simply charged what they chose to be a fair price. A service agent makes the choice to sublet a warranty repair. The first thing that should be mentioned is that the cost...
A very sad audit - 10/13/2010
... The former warranty administrator and bookkeeper were approached and gave sworn testimony as to what they had been required to do regarding claims submission. First, some background. Both the dealer and his son, the sales manager, were supporting four...
Best Practice Tip of the Month - 04/12/2011
... warranty blocks, etc). We have generated some work in the shop by doing this. Just thought I would suggest your shop do it too. Our sales staff uses this knowledge as a sales tool, telling the customer the vehicles are ‘up-to-date' on all recalls."...
Where's The Part Number? - 04/12/2011
... complete parts information will ensure that add credits are reduced or eliminated and that your dealership is properly reimbursed for the repair. ...
Labour Operation is not valid for Customer Complaint Code - 04/12/2011
... hitting the wrong key or inadvertently entering the incorrect code on the claim at submission.Take your time when selecting and entering the customer complaint code; be sure to choose the one that best corresponds with the repair performed. ...
Part Return Program - 12/15/2011
... does not pay or reimburse for shipping charges for non-warrantable defect situations. Contact your DMA in the event a disagreement develops with an inspection debit and they may be able to provide additional information or remedy. It's best to initiate...
The Rookie' - 08/09/2011
... of sorts that outlines my own progress as a warranty rookie. It is not meant to be a "how to" or what "not to do". Instead, the timeline is designed to level the learning curve a bit to help new warranty administrators or service managers navigate some...
Service Workbench: Customer and Vehicle History - 06/30/2011
... it is likely there is no longer warranty coverage for all or part of the vehicle, regardless of what the Applicable Warranty section states. Recalls, however, may still be performed.Vehicle History - Go from the top of the Consultant Dashboard to the...
2012 Sonic - 06/30/2011
... to lower wages in order to produce the Sonic, effectively saving 1,500 jobs that most likely would have gone to Mexico. ...
September 2012 Recall Update - 08/30/2012
... Chevrolet Express and GMC Savana vehicles. Involved vehicles are equipped with a left side cargo door and originally sold or currently registered in Connecticut, Delaware, District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts,...
Reject of the Month - 08/30/2012
... LABOR TIME: 1.5The technician documented that both ball joints had play in them and required replacement. After replacing the ball joints the vehicle was aligned. Repair documentation supported...
Repair Completion Date - 11/05/2012
Did you know that there is a definite difference between the repair completion date and the invoice date? While both dates may be evident on the job card, only the repair completion date is required on the warranty claim transaction in GWM. The repair...
Field Actions and Special Coverage Reimbursements - 06/19/2013
... In this letter is a description of the condition that caused the need for the field action and what will be done to correct it. Occasionally, the customer has already experienced the condition and paid to have it repaired. Included in their notification...
Isuzu Ascender - 04/12/2013
... Recall 12180 were recently released by GM addressing a concern with a short circuit in the driver door switch. Both of the bulletins include Isuzu Ascender vehicles. Some Isuzu service facilities may not have the necessary equipment to program the door...
Exterior Labour Operations - 04/12/2013
... the labour dependency field of the transaction. The operations include: B4000 - front side door adjust B4400 - rear side door adjustA0008 - front bumper fascia color/clear coat B1500 - hood adjust B0260 - front bumper align A0018...
Top Google Searched Vehicles - 01/24/2013
The top 10 searched auto brand, in the United States for 2012 were Ford, Honda, Toyota, Lincoln, Dodge, Nissan, BMW, Jeep, Chevrolet and Audi. Honda is the most searched brand on Edmunds.com. Google states that searches don't always lead to sales. Marketing...
The LTG - 12/18/2012
Have you ever seen an effective date associated with a labour operation in the LTG? This date field is displayed in the top right corner of the LTG. Check the job card date in correlation to the effective date of the labour operation. If the job card...
... and product field action transactions that involve module programming must include technician documentation of the 12-digit Warranty Claim Code (WCC). The code must also be entered in the SPS Warranty Claim Code field in Global Warranty Management with...
Reject of the Month - April 2024 - 03/23/2024
... as service management authorization (signature/initials, date, time, and explanation) was not documented on the job card. Parts Billed Prior to Diagnosis: Service Policies & Procedures Article 6.2.5 Technician Identification and Accounting...
Reject of the Month - August 2024 - 07/30/2024
... approval obtained via the Empowerment Portal to replace, even for customer satisfaction, the claim would be non-compliant and not payable. While the dealer did obtain approval via the Empowerment Portal, the warranty administrator is currently...
CAM-03 Form - 08/29/2023
Your customers have the right to refuse to have a recall completed on their vehicle. Most don’t, but if you do run into this situation, you will need to fill out the Field Action Status Change Form CAM-03 found in GlobalConnect in the Service Forms...
Claiming Courtesy Transportation - 10/25/2023
... don’t know to claim it. Rental may not be claimed for the same reason. You can see what you were reimbursed for courtesy transportation for the previous month by viewing your Alternate Transportation Spending Analysis report found under the...
Shuttle - 11/22/2022
... who can add the shuttle service to the job card by matching the name. The shuttle driver would simply document the name of the customer they gave a ride to and then include if they later picked them up. Shuttle reimbursement on warranty claims...
Job Card Requirements at Write Up - 04/25/2023
Service Policies and Procedures Article 6.2.1 references SAVI requirement, vehicle must be scanned with SAVI or approved Dongle device at the time the repair order is opened.
Chrome Handle Conundrum - 10/13/2010
... may result in long wait times for parts, excessive rental, or claim rejections. Be sure that your service department is using the correct part number and process for this special policy. ...
Sublet Warranty Repairs - 11/18/2010
... allowance. That wasn't the case for this particular repair; the sublet body shop simply charged what they chose to be a fair price. A service agent makes the choice to sublet a warranty repair. The first thing that should be mentioned is that the cost...
A very sad audit - 10/13/2010
... The former warranty administrator and bookkeeper were approached and gave sworn testimony as to what they had been required to do regarding claims submission. First, some background. Both the dealer and his son, the sales manager, were supporting four...
Best Practice Tip of the Month - 04/12/2011
... warranty blocks, etc). We have generated some work in the shop by doing this. Just thought I would suggest your shop do it too. Our sales staff uses this knowledge as a sales tool, telling the customer the vehicles are ‘up-to-date' on all recalls."...
Where's The Part Number? - 04/12/2011
... complete parts information will ensure that add credits are reduced or eliminated and that your dealership is properly reimbursed for the repair. ...
Labour Operation is not valid for Customer Complaint Code - 04/12/2011
... hitting the wrong key or inadvertently entering the incorrect code on the claim at submission.Take your time when selecting and entering the customer complaint code; be sure to choose the one that best corresponds with the repair performed. ...
Part Return Program - 12/15/2011
... does not pay or reimburse for shipping charges for non-warrantable defect situations. Contact your DMA in the event a disagreement develops with an inspection debit and they may be able to provide additional information or remedy. It's best to initiate...
The Rookie' - 08/09/2011
... of sorts that outlines my own progress as a warranty rookie. It is not meant to be a "how to" or what "not to do". Instead, the timeline is designed to level the learning curve a bit to help new warranty administrators or service managers navigate some...
Service Workbench: Customer and Vehicle History - 06/30/2011
... it is likely there is no longer warranty coverage for all or part of the vehicle, regardless of what the Applicable Warranty section states. Recalls, however, may still be performed.Vehicle History - Go from the top of the Consultant Dashboard to the...
2012 Sonic - 06/30/2011
... to lower wages in order to produce the Sonic, effectively saving 1,500 jobs that most likely would have gone to Mexico. ...
September 2012 Recall Update - 08/30/2012
... Chevrolet Express and GMC Savana vehicles. Involved vehicles are equipped with a left side cargo door and originally sold or currently registered in Connecticut, Delaware, District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts,...
Reject of the Month - 08/30/2012
... LABOR TIME: 1.5The technician documented that both ball joints had play in them and required replacement. After replacing the ball joints the vehicle was aligned. Repair documentation supported...
Repair Completion Date - 11/05/2012
Did you know that there is a definite difference between the repair completion date and the invoice date? While both dates may be evident on the job card, only the repair completion date is required on the warranty claim transaction in GWM. The repair...
Field Actions and Special Coverage Reimbursements - 06/19/2013
... In this letter is a description of the condition that caused the need for the field action and what will be done to correct it. Occasionally, the customer has already experienced the condition and paid to have it repaired. Included in their notification...
Isuzu Ascender - 04/12/2013
... Recall 12180 were recently released by GM addressing a concern with a short circuit in the driver door switch. Both of the bulletins include Isuzu Ascender vehicles. Some Isuzu service facilities may not have the necessary equipment to program the door...
Exterior Labour Operations - 04/12/2013
... the labour dependency field of the transaction. The operations include: B4000 - front side door adjust B4400 - rear side door adjustA0008 - front bumper fascia color/clear coat B1500 - hood adjust B0260 - front bumper align A0018...
Top Google Searched Vehicles - 01/24/2013
The top 10 searched auto brand, in the United States for 2012 were Ford, Honda, Toyota, Lincoln, Dodge, Nissan, BMW, Jeep, Chevrolet and Audi. Honda is the most searched brand on Edmunds.com. Google states that searches don't always lead to sales. Marketing...
The LTG - 12/18/2012
Have you ever seen an effective date associated with a labour operation in the LTG? This date field is displayed in the top right corner of the LTG. Check the job card date in correlation to the effective date of the labour operation. If the job card...
Electrification - 12/18/2012
... and electric vehicles, placing less emphasis on traditional hybrids, a market that has been dominated by Toyota and the Prius. This focus will give GM a strong presence with pure EV's and plug in hybrids as well as with mild hybrid technology, such as...
Diagnostic Add Time - 06/02/2015
... have to show a separate time recording from the repair time and the total time claimed can exceed what the technician has clocked. The technician does, however, have to substantiate the time by documenting the steps taken to support the time paid. Technicians...
Delphi's Driverless Car - 04/28/2015
A driverless Audi SQ5 made a nine-day, 3,400 mile trek from coast-to-coast, with 99% of the trip done with the car in automated mode. To comply with state laws, a person sat in the driver's seat throughout the trip, with other members of the Delphi engineering...
Sublet Repairs - 07/29/2015
... guidelines that must be followed. First and foremost, the sublet repair cannot exceed the cost of what the repair would have calculated out to had it been done at the dealership. When submitting a warranty transaction that involves a sublet repair, parts,...
Reject of the Month - 07/28/2016
... Summaries based on the vehicle model (e.g. Encore & Enclave) or the Warranty Information document. The Warranty Documents provide contact information for the IBP as well as Limited Lifetime Warranty details for the component. Warranty replacement...
Hem Flange Repair - 03/01/2016
... J-46162-A, that is used in situations where hem flange corrosion has become an issue on lower door panels. The new tool allows for easier opening and closing of the hem flange. The kit includes a left and right hand flange opening tool that is to be...
Recall Vehicle Action Report - 11/25/2014
... on the vehicle they are about to write up for service. If there is a recall, the term "required" would seem to mean that you can't let the vehicle out of your shop until the recall has been performed. But that's not the case. Your customer must give...
The Ignition Switch Recall - 09/09/2014
IVHService advisors should confirm the open recall in IVH, accurately documenting the open recall numbers on the job card.The warranty administrator should verify the correct recall number on the job card prior to assigning a labour operation and submitting...
July 2014 Recall Update - 07/01/2014
... capacity values listed in the owner's manual. Vehicles involved include the 2015 Chevrolet Silverado 3500 and GMC Sierra 3500 models equipped with a Duramax diesel engine; 2014 Chevrolet Silverado 1500, GMC Sierra 1500; 2015 GMC Yukon, Yukon XL. Dealers...
Cadillac Recall 14352 - 08/05/2014
... detail must include the following:Interior: vacuum, shampoo/steam clean carpets, clean dash, clean door panels, clean and apply leather conditioner to leather areas, and clean all door jams and rear hatch openingExterior: complete vehicle wash, wax and...
March Madness - 02/27/2014
... a moment to log onto the Warranty Forum in the jlwarranty.com Member's Area to share your solutions for ensuring that the flush code is documented on the job card before the claim lands on your desk. Your solution just might make you a $100! See...
No PQC Contact Required - 01/28/2014
... that the restriction associated with the replacement of those components has been removed. What that means going forward: as of January 14, 2014, it is no longer a requirement to contact the PQC for the replacement of those specific components. While...
How Many Customer Signatures are Necessary? - 11/18/2013
... individual state requirements for customer signatures on invoice copies which can be researched on your state's website, but the information isn't easy to find. There are two articles regarding signatures on invoice copies on the State of Michigan's...
Warranty Repairs on Stock Vehicles - 12/18/2012
... is not allowed, nor can you cover as warranty anything that is damaged. While these things wouldn't typically be covered on a vehicle purchased new by a customer either, there is a little more room for discretion when the service manager knows the owner....
Technical Assistance - 03/23/2023
... the Service Agent Facility for five or more days. The vehicle is a potential buy back as per your state’s lemon laws. It is the vehicle’s second visit for the same condition and the Service Agent is uncertain of how to repair...
Powertrain Contact Center - 02/28/2023
... the PCC determines a repair or replacement is necessary, the ISC/Fleet company will provide the dollar amount for labor for the repair or the replacement of the assembly. The installer will need to provide the breakdown of labor cost (hours X labor rate)...
Most Common Audit Deviations - 09/25/2023
... Services (GMAS) may have also received the most current version of the Warranty Policy Review. The document is also available in the Warranty Resource Center within the Policies, Procedures, and GWM tile. The document focuses on common errors leading...
Types of Job Card Systems - 02/25/2021
... to all copies of the job card.” Technicians who do not have possession of the shop copy, would simply need to add the mileage out when they type in the rest of their required information. If there is no field for out mileage, it is imperative that...
March 2021 Recall Update - 02/25/2021
... manifold part numbers from the part tables and expand the acceptable evidence to include prior documented complaints of overheating or a track receipt. The bulletin affects certain Chevrolet Corvette vehicles. Customer Satisfaction Recall N202307990...
Parts Department and Warranty Compliance - 07/30/2020
... produce a shipping label on the second half of the above form. If a shipping label is produced, you will be required to return the replaced tire(s) to the tire manufacturer. A second copy of the form will need to be printed and attached to the tire being...
Reject of the Month - September 2019 - 08/27/2019
... customer concerns and authorized by service management prior to work being performed. Supporting documentation or a clear understanding of how the additional work became a concern is required. The customer must be contacted prior to work being performed...
Reject of the Month - 12/02/2019
... to a “live” error this past fall. GM has released several informational documents to provide assistance with correcting an 852 reject, including the Helpful Tips for Technicians Performing Warranty Reprogramming Events tool available...
Recently Revised Bulletins - 04/29/2020
... data with transaction submission. Necessary information may include SI Harness Routing View Document ID Number, Grid Location from Routing View Document, and/or SI Connector End View Document ID Number. Technicians must follow SI diagnostics when performing...
Warranty Trend Analysis - 04/17/2017
... a mail out review; if so, please post your thoughts on the Forum. Maybe you haven’t and would like to investigate instances of those trends at your dealership. The Analyze Warranty tab in Global Warranty Management provides a warranty transaction...
Reject of the month: Net Item Expense - 04/12/2013
... replacement of a fuel pump module on a 2009 GMC Sierra. The customer complained that the vehicle wouldn't crank. The technician found an open in the fuel pump module. To correct the concern the tech replaced the module, drained and refilled the tank. In...
... and electric vehicles, placing less emphasis on traditional hybrids, a market that has been dominated by Toyota and the Prius. This focus will give GM a strong presence with pure EV's and plug in hybrids as well as with mild hybrid technology, such as...
Diagnostic Add Time - 06/02/2015
... have to show a separate time recording from the repair time and the total time claimed can exceed what the technician has clocked. The technician does, however, have to substantiate the time by documenting the steps taken to support the time paid. Technicians...
Delphi's Driverless Car - 04/28/2015
A driverless Audi SQ5 made a nine-day, 3,400 mile trek from coast-to-coast, with 99% of the trip done with the car in automated mode. To comply with state laws, a person sat in the driver's seat throughout the trip, with other members of the Delphi engineering...
Sublet Repairs - 07/29/2015
... guidelines that must be followed. First and foremost, the sublet repair cannot exceed the cost of what the repair would have calculated out to had it been done at the dealership. When submitting a warranty transaction that involves a sublet repair, parts,...
Reject of the Month - 07/28/2016
... Summaries based on the vehicle model (e.g. Encore & Enclave) or the Warranty Information document. The Warranty Documents provide contact information for the IBP as well as Limited Lifetime Warranty details for the component. Warranty replacement...
Hem Flange Repair - 03/01/2016
... J-46162-A, that is used in situations where hem flange corrosion has become an issue on lower door panels. The new tool allows for easier opening and closing of the hem flange. The kit includes a left and right hand flange opening tool that is to be...
Recall Vehicle Action Report - 11/25/2014
... on the vehicle they are about to write up for service. If there is a recall, the term "required" would seem to mean that you can't let the vehicle out of your shop until the recall has been performed. But that's not the case. Your customer must give...
The Ignition Switch Recall - 09/09/2014
IVHService advisors should confirm the open recall in IVH, accurately documenting the open recall numbers on the job card.The warranty administrator should verify the correct recall number on the job card prior to assigning a labour operation and submitting...
July 2014 Recall Update - 07/01/2014
... capacity values listed in the owner's manual. Vehicles involved include the 2015 Chevrolet Silverado 3500 and GMC Sierra 3500 models equipped with a Duramax diesel engine; 2014 Chevrolet Silverado 1500, GMC Sierra 1500; 2015 GMC Yukon, Yukon XL. Dealers...
Cadillac Recall 14352 - 08/05/2014
... detail must include the following:Interior: vacuum, shampoo/steam clean carpets, clean dash, clean door panels, clean and apply leather conditioner to leather areas, and clean all door jams and rear hatch openingExterior: complete vehicle wash, wax and...
March Madness - 02/27/2014
... a moment to log onto the Warranty Forum in the jlwarranty.com Member's Area to share your solutions for ensuring that the flush code is documented on the job card before the claim lands on your desk. Your solution just might make you a $100! See...
No PQC Contact Required - 01/28/2014
... that the restriction associated with the replacement of those components has been removed. What that means going forward: as of January 14, 2014, it is no longer a requirement to contact the PQC for the replacement of those specific components. While...
How Many Customer Signatures are Necessary? - 11/18/2013
... individual state requirements for customer signatures on invoice copies which can be researched on your state's website, but the information isn't easy to find. There are two articles regarding signatures on invoice copies on the State of Michigan's...
Warranty Repairs on Stock Vehicles - 12/18/2012
... is not allowed, nor can you cover as warranty anything that is damaged. While these things wouldn't typically be covered on a vehicle purchased new by a customer either, there is a little more room for discretion when the service manager knows the owner....
Technical Assistance - 03/23/2023
... the Service Agent Facility for five or more days. The vehicle is a potential buy back as per your state’s lemon laws. It is the vehicle’s second visit for the same condition and the Service Agent is uncertain of how to repair...
Powertrain Contact Center - 02/28/2023
... the PCC determines a repair or replacement is necessary, the ISC/Fleet company will provide the dollar amount for labor for the repair or the replacement of the assembly. The installer will need to provide the breakdown of labor cost (hours X labor rate)...
Most Common Audit Deviations - 09/25/2023
... Services (GMAS) may have also received the most current version of the Warranty Policy Review. The document is also available in the Warranty Resource Center within the Policies, Procedures, and GWM tile. The document focuses on common errors leading...
Types of Job Card Systems - 02/25/2021
... to all copies of the job card.” Technicians who do not have possession of the shop copy, would simply need to add the mileage out when they type in the rest of their required information. If there is no field for out mileage, it is imperative that...
March 2021 Recall Update - 02/25/2021
... manifold part numbers from the part tables and expand the acceptable evidence to include prior documented complaints of overheating or a track receipt. The bulletin affects certain Chevrolet Corvette vehicles. Customer Satisfaction Recall N202307990...
Parts Department and Warranty Compliance - 07/30/2020
... produce a shipping label on the second half of the above form. If a shipping label is produced, you will be required to return the replaced tire(s) to the tire manufacturer. A second copy of the form will need to be printed and attached to the tire being...
Reject of the Month - September 2019 - 08/27/2019
... customer concerns and authorized by service management prior to work being performed. Supporting documentation or a clear understanding of how the additional work became a concern is required. The customer must be contacted prior to work being performed...
Reject of the Month - 12/02/2019
... to a “live” error this past fall. GM has released several informational documents to provide assistance with correcting an 852 reject, including the Helpful Tips for Technicians Performing Warranty Reprogramming Events tool available...
Recently Revised Bulletins - 04/29/2020
... data with transaction submission. Necessary information may include SI Harness Routing View Document ID Number, Grid Location from Routing View Document, and/or SI Connector End View Document ID Number. Technicians must follow SI diagnostics when performing...
Warranty Trend Analysis - 04/17/2017
... a mail out review; if so, please post your thoughts on the Forum. Maybe you haven’t and would like to investigate instances of those trends at your dealership. The Analyze Warranty tab in Global Warranty Management provides a warranty transaction...
Reject of the month: Net Item Expense - 04/12/2013
... replacement of a fuel pump module on a 2009 GMC Sierra. The customer complained that the vehicle wouldn't crank. The technician found an open in the fuel pump module. To correct the concern the tech replaced the module, drained and refilled the tank. In...
Warranty Performance Analysis - Review of past three years - 12/24/2010
... in the first year for validating the warranty claim, including who should have knowledge of what claims validation means and how to accomplish it. We presented a Root Cause Analysis Questionnaire for your use in identifying root causes of problems and...
Cyber-Attacks - 08/05/2014
... by up to 100,000 lines of software code. For a hacker that is familiar with a car's software it wouldn't be very difficult to break into a car's software system remotely. Currently the biggest threat is the interaction between smartphones and vehicle...
October 2015 Recall Update - 10/02/2015
... the 2003-2015 Chevrolet Express 3500/4500, GMC Savana 3500/4500; 2003-2007 Chevrolet Silverado 3500, GMC Sierra 3500; 2008-2013 Chevrolet Silverado HD; 2007-2012 GMC Sierra HD vehicles equipped with a Duramax Diesel Engine RPO YF2 and Coolant Heater...
When the Service Manager is Away - 06/30/2015
... before work is performed are validated by the time documented as part of the authorization. Unless your Service Manager never takes a day off, your dealership should have a backup Service Manager to authorize repairs that require prior approval. Dealerships...
Consequential Damage - 06/27/2016
... job card is not only a GM requirement, it is essential that the technician completely understands what problems the customer is experiencing and wants to get corrected. Service advisors should listen carefully to what the customer has to say about their...
Reject of the Month - 06/06/2014
... than having the focal point of the transaction be a typical rejected transaction or reject code, I would like to share a warranty transaction from a dealership in Alaska. While this particular vehicle isn't a GM product, (it's a 2013 Ford F150 with fewer...
Warranty Parts Expediting - 08/05/2014
... is purchased from another facility, GM will reimburse the difference between the part cost and what was paid for the part, up to the trade price in effect at the time of the transaction. If no trade price is listed, reimbursement cannot exceed 25% of...
Customer Enthusiasm - 07/01/2014
... of excitement and active interest." GM has its own definition of customer enthusiasm and it isn't what a lot of people think. Their definition is this: A repair performed within the warranty period when the product issue is not covered by the New Vehicle...
Technician Clock Time - 10/01/2013
Whether your technicians clock on the job card, a flag sheet, or electronically, the total elapsed time a technician has spent working on a vehicle, each day, must be available for GM review. It is also important to note that all customer pay, warranty,...
Maintenance Program Labour Operations Now in the Labour Time Guide - 09/04/2013
... to the LTG! GM has added maintenance operations to one location in the LTG. After building your vehicle and going to the LTG, open up the Preface section, and select Preface again. Open up the Maintenance Program (US). Available Programs include: Business...
Required Operating Procedures aka The 18 Point Bulletin - 07/30/2013
... the reason and sign the job card, prior to any repairs being performed. This bulletin point also documents that there must be a clear understanding of responsibility for charges at the time the job card is written and while the customer is present. Any...
The EV Effect: The Technological Impact On Your Dealership - 01/19/2011
... same challenges and opportunities to the dealer network.The immediate impact on the dealershipSay what you will about EV's and plug-in Hybrids, fad or future, they will have a significant impact for all dealers in the coming years. While there are obvious...
Warranty Performance Analysis - 06/07/2010
Where can you get information on the condition of your internal warranty system?An auditor met with a dealer after a large audit. The dealer wondered where the auditor got all of the information about the dealership operations, especially the condition...
Policy Repairs and Mandatory Minimums - 11/05/2012
... repair will be 25% of the total cost of the repair or $200, whichever is greater. The transaction would be submitted the same way a true warranty repair would be submitted; parts, labour, and net items are submitted and the customer's dollar amount paid...
PQC Contact Required? - 02/26/2013
... How can you be sure which group your store fits in? The bulletin mentions that the dealership would have received a letter or contact from the region if it was still necessary to contact the PQC. If this communication did not reach the warranty administrator...
Researching and Finding Answers on Global - 04/13/2012
... other roles throughout the dealership and you may not have had the opportunity to fully explore what Global has to offer. The following are a few examples of the solutions you may find within the tools and resources of GlobalConnect.The technician...
Power Steering Concerns - 02/07/2012
... described in PI0029F and upon inspection, the technician finds the steering gear is also leaking. What started out as one concern ended up as two with the leak being a concern the customer didn't know they had. Cases like these require service management...
From the Desk of a Service Manager - 01/06/2010
Performing thorough GM recommended vehicle inspections as part of your everyday service routine not only creates opportunities for increased customer pay, but it may also increase the number of warranty added (add-on) operations. As...
The History of a Warranty Claim Submission - 01/06/2010
... holes were created in the tape. At the end of each day, the tape was hung on a tape reader. GM would call the reader after business hours and collect the data. Quite often the tape would get bunched up and jam the reader; the process would then have...
Diagnosis Time - 07/25/2017
... concern is excessive moisture in the headlamp, the decision to replace the headlamp is based on what is seen and typically would not need an electrical test. Therefore, the technician would just be paid the base time. If the customer’s concern...
Reject of the Month - 11/21/2017
The owner of a 2015 Chevrolet Colorado experienced a loss of power steering while driving. During vehicle diagnosis, the technician identified that the concern was addressed within Document ID 4423558. The technician followed the repair procedure...
CORRECTION: Policy Evaluation Tool - 11/21/2017
... the full VIN of the vehicle, the Component Warranty Coverage must be selected from the drop down menu. Selections include: Bumper-to-Bumper, Powertrain, Emissions, Corrosion, CPO, and Diesel. The user must also select the appropriate Repair Group for...
Straight Time Labor Operations - 12/21/2017
... problem with these labor operations is that they all have labor ceilings, but we don’t know what that ceiling is. If the claim rejects for excessive straight time, the claim will require GM authorization. When submitting the rejected claim, be...
WPC Parts Return Program - 10/26/2016
... does not pay or reimburse for shipping charges on non-warrantable defect situations. Contact your DMA in the event a disagreement develops with an inspection debit and they may be able to provide additional information or remedy. It's best to initiate...
Noncompliance Debits: Battery / Transmission - 12/21/2016
... followed, and transactions containing invalid or duplicate TransFlow transmission flush code. If your dealership received a transaction debit, it is imperative that you review the GR8 battery test code or TransFlow transmission flush code that was submitted...
... in the first year for validating the warranty claim, including who should have knowledge of what claims validation means and how to accomplish it. We presented a Root Cause Analysis Questionnaire for your use in identifying root causes of problems and...
Cyber-Attacks - 08/05/2014
... by up to 100,000 lines of software code. For a hacker that is familiar with a car's software it wouldn't be very difficult to break into a car's software system remotely. Currently the biggest threat is the interaction between smartphones and vehicle...
October 2015 Recall Update - 10/02/2015
... the 2003-2015 Chevrolet Express 3500/4500, GMC Savana 3500/4500; 2003-2007 Chevrolet Silverado 3500, GMC Sierra 3500; 2008-2013 Chevrolet Silverado HD; 2007-2012 GMC Sierra HD vehicles equipped with a Duramax Diesel Engine RPO YF2 and Coolant Heater...
When the Service Manager is Away - 06/30/2015
... before work is performed are validated by the time documented as part of the authorization. Unless your Service Manager never takes a day off, your dealership should have a backup Service Manager to authorize repairs that require prior approval. Dealerships...
Consequential Damage - 06/27/2016
... job card is not only a GM requirement, it is essential that the technician completely understands what problems the customer is experiencing and wants to get corrected. Service advisors should listen carefully to what the customer has to say about their...
Reject of the Month - 06/06/2014
... than having the focal point of the transaction be a typical rejected transaction or reject code, I would like to share a warranty transaction from a dealership in Alaska. While this particular vehicle isn't a GM product, (it's a 2013 Ford F150 with fewer...
Warranty Parts Expediting - 08/05/2014
... is purchased from another facility, GM will reimburse the difference between the part cost and what was paid for the part, up to the trade price in effect at the time of the transaction. If no trade price is listed, reimbursement cannot exceed 25% of...
Customer Enthusiasm - 07/01/2014
... of excitement and active interest." GM has its own definition of customer enthusiasm and it isn't what a lot of people think. Their definition is this: A repair performed within the warranty period when the product issue is not covered by the New Vehicle...
Technician Clock Time - 10/01/2013
Whether your technicians clock on the job card, a flag sheet, or electronically, the total elapsed time a technician has spent working on a vehicle, each day, must be available for GM review. It is also important to note that all customer pay, warranty,...
Maintenance Program Labour Operations Now in the Labour Time Guide - 09/04/2013
... to the LTG! GM has added maintenance operations to one location in the LTG. After building your vehicle and going to the LTG, open up the Preface section, and select Preface again. Open up the Maintenance Program (US). Available Programs include: Business...
Required Operating Procedures aka The 18 Point Bulletin - 07/30/2013
... the reason and sign the job card, prior to any repairs being performed. This bulletin point also documents that there must be a clear understanding of responsibility for charges at the time the job card is written and while the customer is present. Any...
The EV Effect: The Technological Impact On Your Dealership - 01/19/2011
... same challenges and opportunities to the dealer network.The immediate impact on the dealershipSay what you will about EV's and plug-in Hybrids, fad or future, they will have a significant impact for all dealers in the coming years. While there are obvious...
Warranty Performance Analysis - 06/07/2010
Where can you get information on the condition of your internal warranty system?An auditor met with a dealer after a large audit. The dealer wondered where the auditor got all of the information about the dealership operations, especially the condition...
Policy Repairs and Mandatory Minimums - 11/05/2012
... repair will be 25% of the total cost of the repair or $200, whichever is greater. The transaction would be submitted the same way a true warranty repair would be submitted; parts, labour, and net items are submitted and the customer's dollar amount paid...
PQC Contact Required? - 02/26/2013
... How can you be sure which group your store fits in? The bulletin mentions that the dealership would have received a letter or contact from the region if it was still necessary to contact the PQC. If this communication did not reach the warranty administrator...
Researching and Finding Answers on Global - 04/13/2012
... other roles throughout the dealership and you may not have had the opportunity to fully explore what Global has to offer. The following are a few examples of the solutions you may find within the tools and resources of GlobalConnect.The technician...
Power Steering Concerns - 02/07/2012
... described in PI0029F and upon inspection, the technician finds the steering gear is also leaking. What started out as one concern ended up as two with the leak being a concern the customer didn't know they had. Cases like these require service management...
From the Desk of a Service Manager - 01/06/2010
Performing thorough GM recommended vehicle inspections as part of your everyday service routine not only creates opportunities for increased customer pay, but it may also increase the number of warranty added (add-on) operations. As...
The History of a Warranty Claim Submission - 01/06/2010
... holes were created in the tape. At the end of each day, the tape was hung on a tape reader. GM would call the reader after business hours and collect the data. Quite often the tape would get bunched up and jam the reader; the process would then have...
Diagnosis Time - 07/25/2017
... concern is excessive moisture in the headlamp, the decision to replace the headlamp is based on what is seen and typically would not need an electrical test. Therefore, the technician would just be paid the base time. If the customer’s concern...
Reject of the Month - 11/21/2017
The owner of a 2015 Chevrolet Colorado experienced a loss of power steering while driving. During vehicle diagnosis, the technician identified that the concern was addressed within Document ID 4423558. The technician followed the repair procedure...
CORRECTION: Policy Evaluation Tool - 11/21/2017
... the full VIN of the vehicle, the Component Warranty Coverage must be selected from the drop down menu. Selections include: Bumper-to-Bumper, Powertrain, Emissions, Corrosion, CPO, and Diesel. The user must also select the appropriate Repair Group for...
Straight Time Labor Operations - 12/21/2017
... problem with these labor operations is that they all have labor ceilings, but we don’t know what that ceiling is. If the claim rejects for excessive straight time, the claim will require GM authorization. When submitting the rejected claim, be...
WPC Parts Return Program - 10/26/2016
... does not pay or reimburse for shipping charges on non-warrantable defect situations. Contact your DMA in the event a disagreement develops with an inspection debit and they may be able to provide additional information or remedy. It's best to initiate...
Noncompliance Debits: Battery / Transmission - 12/21/2016
... followed, and transactions containing invalid or duplicate TransFlow transmission flush code. If your dealership received a transaction debit, it is imperative that you review the GR8 battery test code or TransFlow transmission flush code that was submitted...
Up Assemblies - 06/26/2019
... with the alternate part, with the published labor time for the alternate part. The technician must document the cause of failure and correction on the job card as well as identifying that the alternate part or up assembly was installed. Documentation...
The Dealership Team - 02/21/2019
... take part in the daily functions around the dealership; pitch in with a helping hand doing whatever is necessary. By doing so, management is demonstrating their part in the team, as well as demonstrating the properties of teamwork, by actually working...
Cost Comparison Worksheets - 08/27/2019
... does allow for a component replacement for customer satisfaction in cases where it would be more cost effective to repair, but prior approval is required. You may have a customer who won’t approve an engine or transmission repair and is demanding...
Straight Time - 08/30/2021
... many warranty administrators don’t have a technical background, determining what is “reasonable” can be challenging. Clock time is one thing, but the technician’s cause of failure and correction documentation is the other part...
Field Action Status Change Form: CAM-03 - 10/01/2021
... state. When this situation arises at the dealership, the following action must be taken to document the circumstances. The dealership should open a job card to document that the specific recall is open, but the customer has denied completion. As...
Authorization Code G and SAVI - 10/25/2023
... for Q4 2023 will be evaluated to determine if the empowerment will continue for Q1 2024. Go to your Service Agent Profile in GWM to view your General Service Agent-authorization code G-authorization status....
Required Operating Procedures - 8 Points: Bulletin Update! - 09/26/2023
... version was released on September 5, 2023. Key updates include the following: Missing Dongle Scan has been added to the Service Management Required Matrix. Service management authorization is required prior to transaction submission or at the...
Straight Time and Other Labor Hours - 06/26/2023
... when a new model or model year is released and added to the LTG. The technician is required to document the steps taken and must also have a clock time to support the repair. Service management is responsible for the reasonableness of the request. More...
February 2024 Recall Update - 01/29/2024
... 31, 2026. Emissions Recall N232427950 Fuel Injector Flow Rate: Certain 2023 Chevrolet Colorado, Silverado 1500, GMC Canyon, Sierra 1500 vehicles equipped with a 2.7L engine are included in the recall program. Approximately 232 vehicles may have a condition...
Authorization Code G and SAVI - 01/29/2024
... for Q1 2024 will be evaluated to determine if the empowerment will continue for Q2 2024. Go to your Service Agent Profile in GWM to view your General Service Agent-authorization code G-authorization status....
Loaner Reimbursement - 06/26/2024
... processes, and/or practices are considered the responsibility of the dealer. Supporting Documentation - When providing a loaner vehicle, document on the customer-signed copy of the job card that a loaner is provided to the customer. A...
Reject of the Month - June 2024 - 05/30/2024
... Code has already been used on previous claim. The owner of a 2024 Chevrolet Silverado took their vehicle to the service department for resolution of two intermittent concerns. The first concern was with an inoperable radio and only the bowtie...
Parts Expediting - 03/23/2023
... and sealing components to prevent leakage during shipment. This situation must be appropriately documented on the transaction. Packaging material costs include such things as boxes, tape, etc. Regular first class postage charges for Document Only...
Reject of the Month - April 2023 - 03/23/2023
... the additional repair is necessary and approves adding the line to the job card, management must document their authorization, the line may be added to the front of the job card with all of the other customer concerns, and the customer must be contacted...
Job Card Write-Up and Final Closeout - 05/23/2023
... number in the concern field. When servicing a customer’s vehicle who purchased from your dealership, the VIN and customer information will already be in your DMS. The in-service date should be accurate, but it is always a good idea to verify....
The Letter of Notification (LON) - 01/04/2023
The Letter of Notification or LON is an official GM form that documents damage found during certain circumstances, such as a deferred inspection, concealed damage inspection or when other delivery receipt issues arise. A LON must be sent to the...
Customer Signatures and Acceptable Alternatives - 01/24/2023
... card. A hand written note is one of those options. If your customer documents on a piece of paper what their concerns are, signs that paper, and hands it to the service advisor or puts it in a night drop envelope, that constitutes an authorization to...
Increased reimbursement rates for maintenance programs - 12/01/2021
... Acadia 2.5L – Reimbursement $41.00. Another Warranty Community Member identified a helpful document within SI providing specific RPO codes associated with the vehicle model and engine size. For example: GMC Acadia 2.5L – RPO Code LCV –...
Updates and Reminders - 10/01/2021
... The following are the labor operations that no longer require a PRA. 1042680 Front Side Door Armrest Cover Trim Replacement 1042870 Front Side Door Trim Panel Applique Replacement 1044060 Rear Side Door Armrest Cover Trim Replacement 1043720 Rear Side...
Fluid and Air Conditioning Leak Analysis - 06/20/2022
... fluid leak and location. Technician documentation to support the time they are paid must include what they did to find the leak and it must be comprehensive enough to justify the time. Coolant System Leak Testing when doing a pressure test should include...
Other Labor Hours - 08/22/2022
... technician comments adequately reflect the time involved. The technician cannot be paid more than what they have clocked and, in some cases, they shouldn’t be paid all of the actual time they have clocked. Technician inefficiency or lack of training...
Policy Evaluation Tool - 02/23/2022
... with the Dealer Aftersales Empowerment Portal. Contact the Partner Security Coordinator (PSC) at your dealership for access to the site. When offering a policy decision, the total repair cost including labor, parts, and net item expenses must be calculated...
Reject of the Month - April 2022 - 03/28/2022
... The technician completed the required repairs and the job card was closed with the same mileage as what was initially recorded by the advisor. The warranty administrator submitted the transaction for payment and received error 861 for an odometer...
New Year, New Compliance Initiative - 01/04/2022
It’s a New Year and a good time to make sure your dealership is in compliance with General Motor’s Policies and Procedures requirements to prevent costly chargebacks if you receive an audit. A good place to start is simply making sure your...
Sierra AT4 - 09/24/2019
The Sierra AT4 edition appeals to a new group of buyers; customers that are on average eight years younger than typical Denali buyers. The Sierra AT4 is an understated, matte-accented truck that’s a departure from the Denali edition. The AT4 trim...
... with the alternate part, with the published labor time for the alternate part. The technician must document the cause of failure and correction on the job card as well as identifying that the alternate part or up assembly was installed. Documentation...
The Dealership Team - 02/21/2019
... take part in the daily functions around the dealership; pitch in with a helping hand doing whatever is necessary. By doing so, management is demonstrating their part in the team, as well as demonstrating the properties of teamwork, by actually working...
Cost Comparison Worksheets - 08/27/2019
... does allow for a component replacement for customer satisfaction in cases where it would be more cost effective to repair, but prior approval is required. You may have a customer who won’t approve an engine or transmission repair and is demanding...
Straight Time - 08/30/2021
... many warranty administrators don’t have a technical background, determining what is “reasonable” can be challenging. Clock time is one thing, but the technician’s cause of failure and correction documentation is the other part...
Field Action Status Change Form: CAM-03 - 10/01/2021
... state. When this situation arises at the dealership, the following action must be taken to document the circumstances. The dealership should open a job card to document that the specific recall is open, but the customer has denied completion. As...
Authorization Code G and SAVI - 10/25/2023
... for Q4 2023 will be evaluated to determine if the empowerment will continue for Q1 2024. Go to your Service Agent Profile in GWM to view your General Service Agent-authorization code G-authorization status....
Required Operating Procedures - 8 Points: Bulletin Update! - 09/26/2023
... version was released on September 5, 2023. Key updates include the following: Missing Dongle Scan has been added to the Service Management Required Matrix. Service management authorization is required prior to transaction submission or at the...
Straight Time and Other Labor Hours - 06/26/2023
... when a new model or model year is released and added to the LTG. The technician is required to document the steps taken and must also have a clock time to support the repair. Service management is responsible for the reasonableness of the request. More...
February 2024 Recall Update - 01/29/2024
... 31, 2026. Emissions Recall N232427950 Fuel Injector Flow Rate: Certain 2023 Chevrolet Colorado, Silverado 1500, GMC Canyon, Sierra 1500 vehicles equipped with a 2.7L engine are included in the recall program. Approximately 232 vehicles may have a condition...
Authorization Code G and SAVI - 01/29/2024
... for Q1 2024 will be evaluated to determine if the empowerment will continue for Q2 2024. Go to your Service Agent Profile in GWM to view your General Service Agent-authorization code G-authorization status....
Loaner Reimbursement - 06/26/2024
... processes, and/or practices are considered the responsibility of the dealer. Supporting Documentation - When providing a loaner vehicle, document on the customer-signed copy of the job card that a loaner is provided to the customer. A...
Reject of the Month - June 2024 - 05/30/2024
... Code has already been used on previous claim. The owner of a 2024 Chevrolet Silverado took their vehicle to the service department for resolution of two intermittent concerns. The first concern was with an inoperable radio and only the bowtie...
Parts Expediting - 03/23/2023
... and sealing components to prevent leakage during shipment. This situation must be appropriately documented on the transaction. Packaging material costs include such things as boxes, tape, etc. Regular first class postage charges for Document Only...
Reject of the Month - April 2023 - 03/23/2023
... the additional repair is necessary and approves adding the line to the job card, management must document their authorization, the line may be added to the front of the job card with all of the other customer concerns, and the customer must be contacted...
Job Card Write-Up and Final Closeout - 05/23/2023
... number in the concern field. When servicing a customer’s vehicle who purchased from your dealership, the VIN and customer information will already be in your DMS. The in-service date should be accurate, but it is always a good idea to verify....
The Letter of Notification (LON) - 01/04/2023
The Letter of Notification or LON is an official GM form that documents damage found during certain circumstances, such as a deferred inspection, concealed damage inspection or when other delivery receipt issues arise. A LON must be sent to the...
Customer Signatures and Acceptable Alternatives - 01/24/2023
... card. A hand written note is one of those options. If your customer documents on a piece of paper what their concerns are, signs that paper, and hands it to the service advisor or puts it in a night drop envelope, that constitutes an authorization to...
Increased reimbursement rates for maintenance programs - 12/01/2021
... Acadia 2.5L – Reimbursement $41.00. Another Warranty Community Member identified a helpful document within SI providing specific RPO codes associated with the vehicle model and engine size. For example: GMC Acadia 2.5L – RPO Code LCV –...
Updates and Reminders - 10/01/2021
... The following are the labor operations that no longer require a PRA. 1042680 Front Side Door Armrest Cover Trim Replacement 1042870 Front Side Door Trim Panel Applique Replacement 1044060 Rear Side Door Armrest Cover Trim Replacement 1043720 Rear Side...
Fluid and Air Conditioning Leak Analysis - 06/20/2022
... fluid leak and location. Technician documentation to support the time they are paid must include what they did to find the leak and it must be comprehensive enough to justify the time. Coolant System Leak Testing when doing a pressure test should include...
Other Labor Hours - 08/22/2022
... technician comments adequately reflect the time involved. The technician cannot be paid more than what they have clocked and, in some cases, they shouldn’t be paid all of the actual time they have clocked. Technician inefficiency or lack of training...
Policy Evaluation Tool - 02/23/2022
... with the Dealer Aftersales Empowerment Portal. Contact the Partner Security Coordinator (PSC) at your dealership for access to the site. When offering a policy decision, the total repair cost including labor, parts, and net item expenses must be calculated...
Reject of the Month - April 2022 - 03/28/2022
... The technician completed the required repairs and the job card was closed with the same mileage as what was initially recorded by the advisor. The warranty administrator submitted the transaction for payment and received error 861 for an odometer...
New Year, New Compliance Initiative - 01/04/2022
It’s a New Year and a good time to make sure your dealership is in compliance with General Motor’s Policies and Procedures requirements to prevent costly chargebacks if you receive an audit. A good place to start is simply making sure your...
Sierra AT4 - 09/24/2019
The Sierra AT4 edition appeals to a new group of buyers; customers that are on average eight years younger than typical Denali buyers. The Sierra AT4 is an understated, matte-accented truck that’s a departure from the Denali edition. The AT4 trim...
Rental Days - 12/02/2019
... job cards with an open date on/after October 7, 2019. Best Practice: On the rental timeline document when the customer came in for service, when the part was ordered, when the part was received, when the part was installed, and finally when the...
Customer Concern Not Duplicated Labor Operations - 03/27/2020
... operations. Many service managers are hesitant to use CCND labor operations as they feel your customer may not be pleased that you did not correct a concern they had with their vehicle and if the labor operation is submitted and paid, it could...
Add On Repair Approval Process Requirements - 12/29/2020
... to the repair. Your customer must approve all add on repairs. You may think your customer would not say no to repairing a coolant leak that they don’t have to pay for, but you could be wrong. The date and time the customer provided permission...
The Fundamentals - 05/29/2019
... does not properly identify the time as OLH. Do not submit for more variable diagnostic time than what is supported with time punches. Straight Time will be shown in the LTG in cases where there is no published flat rate, most often because a time study...
Core Parts - 05/29/2019
... cores. Be sure to include all of the cores when submitting for core reimbursement. You may notice in the image above, there is a Hazardous Material column. Parts indicated with a “Y” in this column must be handled as a hazardous material. Interested...
Add on Repairs - 01/21/2019
... of safety, emissions, and non-compliance recalls. Technician time punch requirements apply. You must follow these two steps prior to work being performed: Customer must be contacted for their permission to perform the add on repair and document on the...
Maintenance Service Rejects - 07/23/2018
... service, they’re not checking for open recalls either. And that is the point. What Is Your Reject Percentage? See where you stand compared to other warranty professionals. Go to Poll...
Global Warranty Management - 09/25/2018
... technician has punched for diagnostic time. For example: if the technician has 0.5 hours punched, do not claim 1.0 hour of diagnostic time). Don’t claim diagnostic time simply based on punch time, comments must also support the time claimed. Receive...
Pyramid Repairs - 12/21/2016
... not necessarily known that the second service visit is a comeback at write up and 2) determining what two labor operation combinations are pyramid repairs before claim submission is virtually impossible. The only way to know if two or more labor operations...
Extended Protection Plans - 08/23/2016
... number. The reference number and the protection plan number, or last eight of the VIN, must be documented on the job card. Once repairs are complete, a legible copy of the job card must be sent to the Administrator. Approved claims will be paid...
Towing - 10/26/2016
... of a new GM vehicle and coverage extends to the expiration of the powertrain warranty. If your customer contacts you with the need for a tow, assess the situation. If the customer is stranded, upset, or missing something important, getting their...
Administrative Allowance - 10/26/2016
... the labor operation code includes the statement Coverage S, Sublet S1, or Coverage S, Sublet S2, you are allowed to claim $20 administrative allowance. Claim in the net/administrative allowance field. If the labor operation includes the statement Coverage...
What Is Customer Enthusiasm? - 01/06/2010
... ran into something, but they are adamant that they didn't. Because it can't be proven as to what caused the crack, service management decides to replace the mirror and submit for warranty reimbursement. The end result is an enthused owner. A customer...
From the Desk of a Service Manager - 02/04/2010
... in the parts department. Does the cataloguing process look organized? Can you tell right away what part has been sitting there longer than another just by the amount of dust on it? The thing that can really undermine the department is part obsolescence,...
Global Warranty Management Tips - 05/12/2010
... the part field of the transaction. Every dealer is now able to get Saturn part pricing.Supporting documentation for a transaction may be electronically attached. Utilize this method when sending requested information to the WSC vs. faxing. Up to a 16-page...
Warranty 101 - 04/13/2010
... there are other dealers that only have a few weeks under their belts. Regardless of how long you have been on the system it is still relatively new and there are many unique situations that we have yet to encounter. Make the extra effort to research...
Transportation Transactions - How to Handle an Add Credit - 03/11/2010
... "Begin a New Transaction" screen where you will enter the same labour operation, but only enter what you forgot to enter the first time in the labour, part, or net items section.This adjustment process is only applicable to transportation transactio...
GM Certified Service Lifetime Service Guarantee - 06/06/2012
... agent for the lifetime warranty to be valid. Exceptions are made for a customer who has a breakdown and is more than 50 miles from the service agent they had the part installed at, the customer whose selling dealership was terminated, or the customer...
Starter Replacement - 04/13/2012
Did you know that the starter replacement labour operation, J4640, is not a valid powertrain covered operation for model year 2010 and newer?...Excerpt from the Powertrain Coverage Code TableJ3529Engine Coolant Crossover Pipe ReplacementPJ4356 Crankshaft...
Empowerment Levels and Change - 08/30/2012
... that is housed within Global Warranty Management. The profile provides critical information on your effective authorizations based on a specific start date and termination date. The empowerment levels may be unique to the dealership. For example, if...
Transmission Replacements - 10/08/2012
... transaction.The serial numbers of both the failed component and the replacement component must be documented.Apply the appropriate dealer self-authorization code if needed.Attach the replacement authorization worksheet and repair/replace estimate to...
Global Labour Code Exceptions - 05/14/2013
... necessary, a full debit of the transaction will have to be performed. Once the debit is accepted, you can select "next line" and change the labour operation to the new Global Labour Code and make the changes that were originally intended. You will need...
Policy Repairs on Electronic Exchange Components - 07/03/2013
... the transaction in GWM since they will receive no actual payment from GM. The answer is yes, you should still submit the transaction so the repair is on record. Your customer receives a 12-month warranty on the repair, but if the transaction is not submitted,...
Reject of the Month: Evaporative Vent Solenoid Valve: - 07/03/2013
... 42 part lines on the transaction the warranty administrator knew that the "P" authorization would be necessary, which was indicated on the hard copy of the claim by the service manager. She also reviewed the additional labour time requested on the submission...
Transmission Claims and WPC Debits - 09/16/2010
... that several returned powertrain components displayed significantly different failures than what appeared on the PQC case associated with the transmission service. Some of the dealers handling those claims were debited for the warranty transaction. Technicians,...
... job cards with an open date on/after October 7, 2019. Best Practice: On the rental timeline document when the customer came in for service, when the part was ordered, when the part was received, when the part was installed, and finally when the...
Customer Concern Not Duplicated Labor Operations - 03/27/2020
... operations. Many service managers are hesitant to use CCND labor operations as they feel your customer may not be pleased that you did not correct a concern they had with their vehicle and if the labor operation is submitted and paid, it could...
Add On Repair Approval Process Requirements - 12/29/2020
... to the repair. Your customer must approve all add on repairs. You may think your customer would not say no to repairing a coolant leak that they don’t have to pay for, but you could be wrong. The date and time the customer provided permission...
The Fundamentals - 05/29/2019
... does not properly identify the time as OLH. Do not submit for more variable diagnostic time than what is supported with time punches. Straight Time will be shown in the LTG in cases where there is no published flat rate, most often because a time study...
Core Parts - 05/29/2019
... cores. Be sure to include all of the cores when submitting for core reimbursement. You may notice in the image above, there is a Hazardous Material column. Parts indicated with a “Y” in this column must be handled as a hazardous material. Interested...
Add on Repairs - 01/21/2019
... of safety, emissions, and non-compliance recalls. Technician time punch requirements apply. You must follow these two steps prior to work being performed: Customer must be contacted for their permission to perform the add on repair and document on the...
Maintenance Service Rejects - 07/23/2018
... service, they’re not checking for open recalls either. And that is the point. What Is Your Reject Percentage? See where you stand compared to other warranty professionals. Go to Poll...
Global Warranty Management - 09/25/2018
... technician has punched for diagnostic time. For example: if the technician has 0.5 hours punched, do not claim 1.0 hour of diagnostic time). Don’t claim diagnostic time simply based on punch time, comments must also support the time claimed. Receive...
Pyramid Repairs - 12/21/2016
... not necessarily known that the second service visit is a comeback at write up and 2) determining what two labor operation combinations are pyramid repairs before claim submission is virtually impossible. The only way to know if two or more labor operations...
Extended Protection Plans - 08/23/2016
... number. The reference number and the protection plan number, or last eight of the VIN, must be documented on the job card. Once repairs are complete, a legible copy of the job card must be sent to the Administrator. Approved claims will be paid...
Towing - 10/26/2016
... of a new GM vehicle and coverage extends to the expiration of the powertrain warranty. If your customer contacts you with the need for a tow, assess the situation. If the customer is stranded, upset, or missing something important, getting their...
Administrative Allowance - 10/26/2016
... the labor operation code includes the statement Coverage S, Sublet S1, or Coverage S, Sublet S2, you are allowed to claim $20 administrative allowance. Claim in the net/administrative allowance field. If the labor operation includes the statement Coverage...
What Is Customer Enthusiasm? - 01/06/2010
... ran into something, but they are adamant that they didn't. Because it can't be proven as to what caused the crack, service management decides to replace the mirror and submit for warranty reimbursement. The end result is an enthused owner. A customer...
From the Desk of a Service Manager - 02/04/2010
... in the parts department. Does the cataloguing process look organized? Can you tell right away what part has been sitting there longer than another just by the amount of dust on it? The thing that can really undermine the department is part obsolescence,...
Global Warranty Management Tips - 05/12/2010
... the part field of the transaction. Every dealer is now able to get Saturn part pricing.Supporting documentation for a transaction may be electronically attached. Utilize this method when sending requested information to the WSC vs. faxing. Up to a 16-page...
Warranty 101 - 04/13/2010
... there are other dealers that only have a few weeks under their belts. Regardless of how long you have been on the system it is still relatively new and there are many unique situations that we have yet to encounter. Make the extra effort to research...
Transportation Transactions - How to Handle an Add Credit - 03/11/2010
... "Begin a New Transaction" screen where you will enter the same labour operation, but only enter what you forgot to enter the first time in the labour, part, or net items section.This adjustment process is only applicable to transportation transactio...
GM Certified Service Lifetime Service Guarantee - 06/06/2012
... agent for the lifetime warranty to be valid. Exceptions are made for a customer who has a breakdown and is more than 50 miles from the service agent they had the part installed at, the customer whose selling dealership was terminated, or the customer...
Starter Replacement - 04/13/2012
Did you know that the starter replacement labour operation, J4640, is not a valid powertrain covered operation for model year 2010 and newer?...Excerpt from the Powertrain Coverage Code TableJ3529Engine Coolant Crossover Pipe ReplacementPJ4356 Crankshaft...
Empowerment Levels and Change - 08/30/2012
... that is housed within Global Warranty Management. The profile provides critical information on your effective authorizations based on a specific start date and termination date. The empowerment levels may be unique to the dealership. For example, if...
Transmission Replacements - 10/08/2012
... transaction.The serial numbers of both the failed component and the replacement component must be documented.Apply the appropriate dealer self-authorization code if needed.Attach the replacement authorization worksheet and repair/replace estimate to...
Global Labour Code Exceptions - 05/14/2013
... necessary, a full debit of the transaction will have to be performed. Once the debit is accepted, you can select "next line" and change the labour operation to the new Global Labour Code and make the changes that were originally intended. You will need...
Policy Repairs on Electronic Exchange Components - 07/03/2013
... the transaction in GWM since they will receive no actual payment from GM. The answer is yes, you should still submit the transaction so the repair is on record. Your customer receives a 12-month warranty on the repair, but if the transaction is not submitted,...
Reject of the Month: Evaporative Vent Solenoid Valve: - 07/03/2013
... 42 part lines on the transaction the warranty administrator knew that the "P" authorization would be necessary, which was indicated on the hard copy of the claim by the service manager. She also reviewed the additional labour time requested on the submission...
Transmission Claims and WPC Debits - 09/16/2010
... that several returned powertrain components displayed significantly different failures than what appeared on the PQC case associated with the transmission service. Some of the dealers handling those claims were debited for the warranty transaction. Technicians,...
Part Restrictions Fast Facts - 12/24/2010
... EBCM for a late model vehicle (2007 and up) is restricted by PQC and search out the restriction documents before attempting to order. When completing a restriction document, all test results must be recorded and communicated to PQC/TAC/ESC. Engineering...
Warranty Awareness - 03/10/2011
... frustrating at times. One of the most challenging parts of warranty is understanding who carries what responsibility in the warranty process. Everyone in the service, parts and warranty administration departments plays an important role in the warranty...
Mileage In/Mileage Out - 08/09/2011
... especially with the price of fuel. Recording the mileage in and the mileage out may actually cover you when you get the occasional accusation that you "burned up all my fuel" and you only drove the vehicle two miles. The mileage out...
VINs That Fall Between The Cracks - 11/17/2011
... and are out of warranty pose a unique challenge. These scenarios often lead to the question, "what do we do if we have determined that the condition should be warranted?" Our experience at jlwarranty is that these types of claims can be administered...
2011 Vehicle Tire Warranty - 09/19/2011
... jlwarranty Warranty Community website, go to Resources at the top, select Warranty Help Cards and you can download this table for free. Give a copy to your service advisors and parts department so they will know how much to bill the customer for the...
Process in Review: Submitting Engine/Transmission Replacement Claims - 11/17/2011
... manager may deal with is engine/transmission claim submission. These transactions can be broken down into a few essential parts or steps that will ensure that all of the required information has been obtained or completed prior to submission. The...
Vehicle Payment And Incidental Non-Warranty Expense... - 10/14/2011
... expense that the customer may have incurred during the inconvenience. A prime example of this would be a hotel expense. If an out of town customer was forced to stay overnight in a hotel while their vehicle was being repaired, dealer consideration for...
Parts Incompatibility Reject - 10/14/2011
... a unique situation, it serves as an excellent learning tool.The owner of a 2010 Chevrolet Silverado brought their truck in for an inspection relating to a corrosion concern. The customer's complaint was that there appeared to be corrosion on the dealer...
Aftersales Empowerment Portal - 09/04/2013
... must be attached to the transaction submission supporting the request. A copy of the pre-approval document must also be maintained with the vehicle service file.To print the Approved pre-approval document from the Aftersales Empowerment Portal:Go to...
Small GMC - 11/18/2013
... Fit. GM decided not to produce the van-shaped Granite concept, which was described as targeting younger, urban buyers that found the Equinox and Terrain to be too large. ...
Service Training Standards - 11/18/2013
... recent administrative message was posted to remind service agents that there is still time to get your technicians to that 100% mark.When in the Center of Learning home page, view the Service Training Standards (STS) 2013 report and select the "path...
Reject of the Month - 01/28/2014
... prior to routing a transaction for review and payment. Provide clear and thorough supporting documentation when addressing error codes. Quite often routed claims are a result of either costly repairs or unique circumstances, which is the case with the...
Courtesy Transportation - 01/10/2014
... days are valid and should be billed to GM, the service advisor should have a rental timeline documented on the job card explaining each day the customer had the rental vehicle. It is a requirement of GM to "record the reason for courtesy transportation"...
Reject of the Month - 04/03/2014
... system requirement that the Tire Pre-Repair Authorization (PRA) must be in ACCEPT status before you can submit the warranty transaction. Failure to do so will result in the warranty transaction being rejected for Error 007 (Tire Warranty Pre-Authorization...
Help Customers Understand Oil Change Mileage - 10/03/2014
... semi-synthetic oil that prolongs oil life and oil change intervals. By following the OLM system, your customer will be able to truly get 2 years or 24,000 miles worth of this complimentary maintenance service. GM's expectation is that premature oil change...
Reject of the Month - 10/03/2014
... The manager accessed the Empowerment Portal in Global and determined the amount the customer would be required to participate. The customer was thrilled with the decision and the repairs were performed. The service advisor closed the transaction...
Powertrain Warranty Coverage - 01/11/2016
... covered repair and the dealership doesn't have to write off a repair that was not covered. And if you do end up resubmitting the rejected claim as a policy repair, your claim will not be compliant with policy and procedures. Policy repairs require service...
Reject of the Month - 10/23/2015
... region. For example: A dealer submitted a transaction that included 3.7 hours OLH. The dealer documented support for the other labor hours as well as receiving prior approval from the DMA for the additional time. In this case, the claim was escalated...
Electrical and Powertrain Reset - 10/23/2015
... Printout of the programming complete screenshot is not required; the technician simply needs to document the code shown in either the cause or correction comments. There are two labor operations to use in cases where a repair procedure is performed...
Divisional Extended Protection Plan - 10/23/2015
... number. The reference number, the protection plan number or last eight of the VIN must be documented on the job card. Once repairs are complete, a legible copy of the job card must be sent to the Administrator. Approved claims will be paid by credit...
Service Management Approval - 10/02/2015
... the Service Policies & Procedures manual, article 3.2.13, for a nicely detailed explanation of what needs approval and when that approval must be obtained. A common complaint of many service managers is that these requirements are too time-consuming....
More on Repeat Repairs - 10/02/2015
... concern) were necessary and how the repairs should be properly submitted. If the second repair is what corrected the problem, it's possible the first repair was ineffective and should not be reimbursed. If both repairs were necessary and were separate...
The New GlobalConnect - 09/03/2015
... of GlobalConnect. From the GlobalConnect homepage, select Service from the Departments drop-down menu. From the Service page scroll down to the Applications area to select the Service Forms link. The link for the CAM-02 is listed in the General Information...
Reject of the Month - 10/02/2015
... handling a transaction that rejected with reject code 84. The error must be corrected, as it does not allow for self-authorization or routing for WSC review.The reject was on a transaction for a 2013 Chevrolet Silverado, for the replacement of the Rear...
New Transportation Claim Submission Requirements - 02/23/2015
... of the VIN taken from the window sticker or the vehicle VIN tag.A 3/4 shot (a view taken at somewhat of an angle) that shows the length of the vehicle and identifies the general damage location. A close-up shot of the damage that includes a measurement...
... EBCM for a late model vehicle (2007 and up) is restricted by PQC and search out the restriction documents before attempting to order. When completing a restriction document, all test results must be recorded and communicated to PQC/TAC/ESC. Engineering...
Warranty Awareness - 03/10/2011
... frustrating at times. One of the most challenging parts of warranty is understanding who carries what responsibility in the warranty process. Everyone in the service, parts and warranty administration departments plays an important role in the warranty...
Mileage In/Mileage Out - 08/09/2011
... especially with the price of fuel. Recording the mileage in and the mileage out may actually cover you when you get the occasional accusation that you "burned up all my fuel" and you only drove the vehicle two miles. The mileage out...
VINs That Fall Between The Cracks - 11/17/2011
... and are out of warranty pose a unique challenge. These scenarios often lead to the question, "what do we do if we have determined that the condition should be warranted?" Our experience at jlwarranty is that these types of claims can be administered...
2011 Vehicle Tire Warranty - 09/19/2011
... jlwarranty Warranty Community website, go to Resources at the top, select Warranty Help Cards and you can download this table for free. Give a copy to your service advisors and parts department so they will know how much to bill the customer for the...
Process in Review: Submitting Engine/Transmission Replacement Claims - 11/17/2011
... manager may deal with is engine/transmission claim submission. These transactions can be broken down into a few essential parts or steps that will ensure that all of the required information has been obtained or completed prior to submission. The...
Vehicle Payment And Incidental Non-Warranty Expense... - 10/14/2011
... expense that the customer may have incurred during the inconvenience. A prime example of this would be a hotel expense. If an out of town customer was forced to stay overnight in a hotel while their vehicle was being repaired, dealer consideration for...
Parts Incompatibility Reject - 10/14/2011
... a unique situation, it serves as an excellent learning tool.The owner of a 2010 Chevrolet Silverado brought their truck in for an inspection relating to a corrosion concern. The customer's complaint was that there appeared to be corrosion on the dealer...
Aftersales Empowerment Portal - 09/04/2013
... must be attached to the transaction submission supporting the request. A copy of the pre-approval document must also be maintained with the vehicle service file.To print the Approved pre-approval document from the Aftersales Empowerment Portal:Go to...
Small GMC - 11/18/2013
... Fit. GM decided not to produce the van-shaped Granite concept, which was described as targeting younger, urban buyers that found the Equinox and Terrain to be too large. ...
Service Training Standards - 11/18/2013
... recent administrative message was posted to remind service agents that there is still time to get your technicians to that 100% mark.When in the Center of Learning home page, view the Service Training Standards (STS) 2013 report and select the "path...
Reject of the Month - 01/28/2014
... prior to routing a transaction for review and payment. Provide clear and thorough supporting documentation when addressing error codes. Quite often routed claims are a result of either costly repairs or unique circumstances, which is the case with the...
Courtesy Transportation - 01/10/2014
... days are valid and should be billed to GM, the service advisor should have a rental timeline documented on the job card explaining each day the customer had the rental vehicle. It is a requirement of GM to "record the reason for courtesy transportation"...
Reject of the Month - 04/03/2014
... system requirement that the Tire Pre-Repair Authorization (PRA) must be in ACCEPT status before you can submit the warranty transaction. Failure to do so will result in the warranty transaction being rejected for Error 007 (Tire Warranty Pre-Authorization...
Help Customers Understand Oil Change Mileage - 10/03/2014
... semi-synthetic oil that prolongs oil life and oil change intervals. By following the OLM system, your customer will be able to truly get 2 years or 24,000 miles worth of this complimentary maintenance service. GM's expectation is that premature oil change...
Reject of the Month - 10/03/2014
... The manager accessed the Empowerment Portal in Global and determined the amount the customer would be required to participate. The customer was thrilled with the decision and the repairs were performed. The service advisor closed the transaction...
Powertrain Warranty Coverage - 01/11/2016
... covered repair and the dealership doesn't have to write off a repair that was not covered. And if you do end up resubmitting the rejected claim as a policy repair, your claim will not be compliant with policy and procedures. Policy repairs require service...
Reject of the Month - 10/23/2015
... region. For example: A dealer submitted a transaction that included 3.7 hours OLH. The dealer documented support for the other labor hours as well as receiving prior approval from the DMA for the additional time. In this case, the claim was escalated...
Electrical and Powertrain Reset - 10/23/2015
... Printout of the programming complete screenshot is not required; the technician simply needs to document the code shown in either the cause or correction comments. There are two labor operations to use in cases where a repair procedure is performed...
Divisional Extended Protection Plan - 10/23/2015
... number. The reference number, the protection plan number or last eight of the VIN must be documented on the job card. Once repairs are complete, a legible copy of the job card must be sent to the Administrator. Approved claims will be paid by credit...
Service Management Approval - 10/02/2015
... the Service Policies & Procedures manual, article 3.2.13, for a nicely detailed explanation of what needs approval and when that approval must be obtained. A common complaint of many service managers is that these requirements are too time-consuming....
More on Repeat Repairs - 10/02/2015
... concern) were necessary and how the repairs should be properly submitted. If the second repair is what corrected the problem, it's possible the first repair was ineffective and should not be reimbursed. If both repairs were necessary and were separate...
The New GlobalConnect - 09/03/2015
... of GlobalConnect. From the GlobalConnect homepage, select Service from the Departments drop-down menu. From the Service page scroll down to the Applications area to select the Service Forms link. The link for the CAM-02 is listed in the General Information...
Reject of the Month - 10/02/2015
... handling a transaction that rejected with reject code 84. The error must be corrected, as it does not allow for self-authorization or routing for WSC review.The reject was on a transaction for a 2013 Chevrolet Silverado, for the replacement of the Rear...
New Transportation Claim Submission Requirements - 02/23/2015
... of the VIN taken from the window sticker or the vehicle VIN tag.A 3/4 shot (a view taken at somewhat of an angle) that shows the length of the vehicle and identifies the general damage location. A close-up shot of the damage that includes a measurement...
Bulletin Updates - 02/23/2015
... vehicles and body ground stud or nut repair or replacements. The affected ground location must be documented on the job card when using either labor operation. Bulletin 06-08-47-001K: Warranty, SPS, Control Module Diagnostics and Configuration Information,...
Bulletin Updates - 01/21/2015
... action customer notification letter. Once the dealer receives the completed CRRF and supporting documents, Federal law requires processing of the request and a response to the customer within 60 days. It is GM's expectation that dealers address these...
July 2015 Recall Update - 06/30/2015
... which includes the vacuum micro switch. Vehicles that were previously repaired under the recall do not require additional repairs. Involved in the recall are certain 2011-2012 Chevrolet Cruze vehicles equipped with a 1.4L DOHC turbo engine and a 6T40...
November 2015 Recall Update - 10/23/2015
... GMC Savana vehicles equipped with power seat adjust-Driver 6 Way, and 2009-2010 Chevrolet Colorado and GMC Canyon, and 2010 Buick Enclave, Cadillac SRX, Chevrolet Equinox, Chevrolet Malibu, Chevrolet Traverse, GMC Acadia, GMC Terrain, and Saturn Outlook...
New Vehicle Receiving and Inspection Guidelines - 03/01/2016
... in the vehicle.The trunk or cargo compartment area. The service agent inspector must be aware of what parts are to be shipped with the vehicle and stored in the trunk or cargo area (e.g. floor mats). When inspecting the cargo area, sealed containers...
June 2016 Recall Update - 05/24/2016
Safety Recall 10088B: Hood Louver Separation: The parts information section of the recall has been updated. Dow BetaPrime 5404A is no longer available; dealer should now use Dow BetaPrime 5504G to perform the repair. The recall affects certain 2006-2010...
January 2015 Recall Update - 12/19/2014
... Satisfaction Program 14284: Upfitter Auxiliary Switches: Approximately 2,011 Silverado and Sierra trucks equipped with an auxiliary switch bank are involved in the recall bulletin. Certain 2014 and 2015 model year vehicles may have an electrical issue...
A Review of the Courtesy Transportation Program - 10/01/2013
... vehicle or if they have a friend, spouse, or someone else that can give them transportation, you can reimburse that persons fuel. They may actually prefer to carpool. Public transportation reimbursement isn't a viable option for service agents in...
2013 Policy & Procedure Update - 06/19/2013
... the service manager to document the date, time, signature and an explanation in detail to support what was inspected and why the additional repairs after job card write up were needed. There must be a clear understanding how the additional work became...
Coding Transportation Transactions - 09/27/2016
... is typically claimed for the repair time. Using the repair of a fender as an example, the claim would be submitted as follows:1441374 Front Fender Full Refinish Color/Clear CoatLabor Code: 1441374 Effective Date: AugNote: This labor code should only...
Administrative Allowance - 10/23/2017
... the labor operation code includes the statement Coverage S, Sublet S1, or Coverage S, Sublet S2, you are allowed to claim $20 administrative allowance. Claim in the Net/Administrative Allowance field. If the labor operation includes the statement Coverage...
From Customer Pay to Warranty - 08/22/2017
... and internal repairs do not require technician time recording, while warranty repairs do. What happens when a repair starts out as customer pay but turns into a warranty repair? This question is addressed in the “Frequently Asked Questions”...
Warranty Claim Code - 12/19/2018
... and product field action transactions that involve module programming must include technician documentation of the 10-digit Warranty Claim Code (WCC). The code must also be entered in the SPS Warranty Claim Code field in Global Warranty Management with...
Courtesy Transportation Reminders - 02/21/2019
... in service longer than they have in the past, so it’s important to make sure that if you are using one of the preferred rental car vendors they must provide either a current model year vehicle, or one that is within the past one model year. Reimbursement...
One Dealer's Audit - 09/24/2019
Occasionally we hear from dealers who have been through an audit and they inform us of what was the most common chargeback in their audit. A recent caller informed us that the top three things their dealership was charged back for were the following: Add-On...
Service Management Approval - 01/27/2022
... one person responsible and accountable for all approvals issued by service management. This would be the service manager or service director. Additionally, service technicians, dispatchers, warranty administrators, other support, or hourly personnel...
Labor Time Guide - 01/03/2022
... time of the job card open date. To view previous published times, click on the effective date drop down selector at the top right of the applicable year/make/model LTG publication. The drop down lets the dealer see if there was a different time in effect...
More on Transportation Claims - 03/28/2022
... weekends and national holidays, notifying the carrier of concealed damage. Related Damage would be defined as extra repairs or parts needed as a result of damage noted on the delivery receipt that was not identifiable at the time of inspection and was...
Warranty Parts Center Process Requirements - 08/30/2021
... must be able to substantiate shipment within 10 days from the WPC part return required date. You have 21 days to get the part to WPC, but you should act on the request within 10 days of notification. If a dealer sent parts within the 10-day timeframe...
Reject of the Month - August 2021 - 07/27/2021
... mileage. The technician completed the repair and the job card was closed with the same mileage as what was initially recorded by the advisor. The warranty administrator submitted the transaction for payment and received error 861 for an odometer...
Reject of the Month - December 2023 - 11/29/2023
... each line, needs to stand alone and be fully supportive of the expense requested. For example: what diagnostic steps were taken, why were the incompatible parts needed for the repair, did the service manager authorize for OLH, ST, Repeat Repair, etc,...
Policy Evaluation Tool - 04/23/2024
... to be attached to the submitted transaction. Once the PET has been completed, a copy of the document and the signed customer pay job card showing itemized billing must be attached to the transaction in GWM. Retain a copy of the PET with the hard copy...
Bulletin Updates - 07/30/2024
... with RPOs ATH or AVJ: Lock control, entry- remote entry, extended range, passive entry, all doors. The bulletin outlines the process for replacement of the remote-control door lock and theft deterrent transmitter, labor operation 6430280. The use of...
Diagnosis Time - 08/28/2024
... allowance or substitute for a proper customer problem analysis by the Service Advisor. When paying your technicians diagnosis time, the time they have clocked for it is just the starting point. If their written documentation isn’t detailed enough...
Updates and Reminders - 09/26/2022
... service issues. The transaction submission must include a detailed explanation, the exact dollar value of the monthly payment (including the method used to determine or calculate the payment amount) and the check number issued to the customer as reimbursement...
... vehicles and body ground stud or nut repair or replacements. The affected ground location must be documented on the job card when using either labor operation. Bulletin 06-08-47-001K: Warranty, SPS, Control Module Diagnostics and Configuration Information,...
Bulletin Updates - 01/21/2015
... action customer notification letter. Once the dealer receives the completed CRRF and supporting documents, Federal law requires processing of the request and a response to the customer within 60 days. It is GM's expectation that dealers address these...
July 2015 Recall Update - 06/30/2015
... which includes the vacuum micro switch. Vehicles that were previously repaired under the recall do not require additional repairs. Involved in the recall are certain 2011-2012 Chevrolet Cruze vehicles equipped with a 1.4L DOHC turbo engine and a 6T40...
November 2015 Recall Update - 10/23/2015
... GMC Savana vehicles equipped with power seat adjust-Driver 6 Way, and 2009-2010 Chevrolet Colorado and GMC Canyon, and 2010 Buick Enclave, Cadillac SRX, Chevrolet Equinox, Chevrolet Malibu, Chevrolet Traverse, GMC Acadia, GMC Terrain, and Saturn Outlook...
New Vehicle Receiving and Inspection Guidelines - 03/01/2016
... in the vehicle.The trunk or cargo compartment area. The service agent inspector must be aware of what parts are to be shipped with the vehicle and stored in the trunk or cargo area (e.g. floor mats). When inspecting the cargo area, sealed containers...
June 2016 Recall Update - 05/24/2016
Safety Recall 10088B: Hood Louver Separation: The parts information section of the recall has been updated. Dow BetaPrime 5404A is no longer available; dealer should now use Dow BetaPrime 5504G to perform the repair. The recall affects certain 2006-2010...
January 2015 Recall Update - 12/19/2014
... Satisfaction Program 14284: Upfitter Auxiliary Switches: Approximately 2,011 Silverado and Sierra trucks equipped with an auxiliary switch bank are involved in the recall bulletin. Certain 2014 and 2015 model year vehicles may have an electrical issue...
A Review of the Courtesy Transportation Program - 10/01/2013
... vehicle or if they have a friend, spouse, or someone else that can give them transportation, you can reimburse that persons fuel. They may actually prefer to carpool. Public transportation reimbursement isn't a viable option for service agents in...
2013 Policy & Procedure Update - 06/19/2013
... the service manager to document the date, time, signature and an explanation in detail to support what was inspected and why the additional repairs after job card write up were needed. There must be a clear understanding how the additional work became...
Coding Transportation Transactions - 09/27/2016
... is typically claimed for the repair time. Using the repair of a fender as an example, the claim would be submitted as follows:1441374 Front Fender Full Refinish Color/Clear CoatLabor Code: 1441374 Effective Date: AugNote: This labor code should only...
Administrative Allowance - 10/23/2017
... the labor operation code includes the statement Coverage S, Sublet S1, or Coverage S, Sublet S2, you are allowed to claim $20 administrative allowance. Claim in the Net/Administrative Allowance field. If the labor operation includes the statement Coverage...
From Customer Pay to Warranty - 08/22/2017
... and internal repairs do not require technician time recording, while warranty repairs do. What happens when a repair starts out as customer pay but turns into a warranty repair? This question is addressed in the “Frequently Asked Questions”...
Warranty Claim Code - 12/19/2018
... and product field action transactions that involve module programming must include technician documentation of the 10-digit Warranty Claim Code (WCC). The code must also be entered in the SPS Warranty Claim Code field in Global Warranty Management with...
Courtesy Transportation Reminders - 02/21/2019
... in service longer than they have in the past, so it’s important to make sure that if you are using one of the preferred rental car vendors they must provide either a current model year vehicle, or one that is within the past one model year. Reimbursement...
One Dealer's Audit - 09/24/2019
Occasionally we hear from dealers who have been through an audit and they inform us of what was the most common chargeback in their audit. A recent caller informed us that the top three things their dealership was charged back for were the following: Add-On...
Service Management Approval - 01/27/2022
... one person responsible and accountable for all approvals issued by service management. This would be the service manager or service director. Additionally, service technicians, dispatchers, warranty administrators, other support, or hourly personnel...
Labor Time Guide - 01/03/2022
... time of the job card open date. To view previous published times, click on the effective date drop down selector at the top right of the applicable year/make/model LTG publication. The drop down lets the dealer see if there was a different time in effect...
More on Transportation Claims - 03/28/2022
... weekends and national holidays, notifying the carrier of concealed damage. Related Damage would be defined as extra repairs or parts needed as a result of damage noted on the delivery receipt that was not identifiable at the time of inspection and was...
Warranty Parts Center Process Requirements - 08/30/2021
... must be able to substantiate shipment within 10 days from the WPC part return required date. You have 21 days to get the part to WPC, but you should act on the request within 10 days of notification. If a dealer sent parts within the 10-day timeframe...
Reject of the Month - August 2021 - 07/27/2021
... mileage. The technician completed the repair and the job card was closed with the same mileage as what was initially recorded by the advisor. The warranty administrator submitted the transaction for payment and received error 861 for an odometer...
Reject of the Month - December 2023 - 11/29/2023
... each line, needs to stand alone and be fully supportive of the expense requested. For example: what diagnostic steps were taken, why were the incompatible parts needed for the repair, did the service manager authorize for OLH, ST, Repeat Repair, etc,...
Policy Evaluation Tool - 04/23/2024
... to be attached to the submitted transaction. Once the PET has been completed, a copy of the document and the signed customer pay job card showing itemized billing must be attached to the transaction in GWM. Retain a copy of the PET with the hard copy...
Bulletin Updates - 07/30/2024
... with RPOs ATH or AVJ: Lock control, entry- remote entry, extended range, passive entry, all doors. The bulletin outlines the process for replacement of the remote-control door lock and theft deterrent transmitter, labor operation 6430280. The use of...
Diagnosis Time - 08/28/2024
... allowance or substitute for a proper customer problem analysis by the Service Advisor. When paying your technicians diagnosis time, the time they have clocked for it is just the starting point. If their written documentation isn’t detailed enough...
Updates and Reminders - 09/26/2022
... service issues. The transaction submission must include a detailed explanation, the exact dollar value of the monthly payment (including the method used to determine or calculate the payment amount) and the check number issued to the customer as reimbursement...
September 2021 Recall Update - 08/30/2021
... Certain 2020 Buick Enclave, Cadillac XT5, Chevrolet Traverse, GMC Acadia, 2020-21 Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles are included in the program. Customer Satisfaction Recall N212326940-01 Engine Oil Cooler Lines Detaching from Crimp:...
March 2020 Recall Update - 02/27/2020
... bulletin has been updated to include a revised service procedure. Certain 2017-19 Chevrolet Silverado 2500/3500 and GMC Sierra 2500/3500 trucks equipped with a 6.6L, 8-cylinder diesel engine are involved in the program. Safety Recall N182206311-04...
Battery Transaction Requirements - 11/25/2020
... in the Battery Tester Code field of the warranty transaction. If a new vehicle is delivered to your dealership with a defective battery, the replacement warranty claim must be submitted within one week of arrival. When the PDI is being performed, the...
Fluid and Air Conditioning Leak Analysis - 09/22/2020
... and the location. Technician documentation to support the time they are paid must include what they did to find the leak and it must be comprehensive enough to justify the time. Coolant System Leak Testing when doing a pressure test must include...
Service Agent Self-Empowerment Updates - 05/22/2017
... authorization is complete, the technician has punched on/off the job card, separate time documentation is present for add on lines and/or requests for OLH, OLH punch time is identified by the technician, 3 C’s are thorough and supportive of the...
Sublet Repairs - 01/23/2017
... that must be followed. First and foremost, the sublet repair cannot exceed the amount of what the repair would have cost at the dealership. When submitting a warranty transaction that involves a sublet repair, parts, labor, and net item amounts are submitted...
The Rookie - 09/19/2011
... change can be disastrous if the outcomes of that change are not fully considered. This month I would like to offer fellow rookies some simple, but hard learned tips that will allow one to continually improve their warranty process without creating the...
Part Number Requests - 09/04/2013
How does your parts department handle calls from customers who just want the part number, but not the price, so they can purchase the part they need elsewhere? These types of calls come from people who are doing their own research to find the part at...
Labour Code Application - 01/28/2014
... ZPTI parts warranty. Applying labour codes correctly requires good detailed information from your technicians. When in doubt, you may have to talk your technicians to get a better explanation so that you can accurately code your claims. Get service...
September 2014 Recall Update - 09/09/2014
... more than just the two SIR circuits discussed in the bulletin. Certain 2014 Chevrolet Silverado and GMC Sierra vehicles are involved in the recall. Dealers are instructed to remove the driver and passenger SIAB wiring harness connectors and install electrical...
Searchable Summary - 09/09/2014
... summary that provides a listing of current Field Actions. Information that is contained within the document is searchable and sorted by bulletin number, brand or model. It is planned that the summary will be updated weekly and posted in Global Messa...
EPS Assist Recall 14117 - 08/05/2014
The technician must document the last 9 digits of the NEW steering shaft torque sensor on the job card. The serial number is located on the bottom of the caution label. The 9 digits must be entered when submitting the warranty transaction.
Ignition Switch Recall Claim Submission: - 06/06/2014
... labour operation for the ignition switch recalls; 13454, 14063, 14092, 14113 and 14133. While the document provides assistance with proper claim submission structure to facilitate prompt claim payment, it is not intended to replace the published recall...
Windshields & WPC - 06/06/2014
For WPC requests that include windshield glass, review the entire part return document. The requestor may have included a note that states it is not necessary to return glass with the part return request. If a note is not included with the request, and...
Warranty Self-Review - 04/03/2014
... labour operation submitted correlates with the cause of failure. By performing this self-review, you have the opportunity to identify any patterns or trends and address them at the dealership level. ...
It Takes a Village - 12/19/2014
... to comply. We work hard every day to keep you aware of important policy changes and we have what it takes to help your service advisors, warranty administrators, technicians, and parts department personnel better understand the entire warranty process....
Hazmat Emergency Response - 02/23/2015
Dealerships are charged an annual fee on their open account for the return of hazardous warranty parts to the WPC. The fee for 2015 remains the same as the fee charged in 2014, $5.15. The 24-hour emergency response phone service provides compliance with...
Recalls - 12/19/2014
... in comparison with 27 million in 2013 and 18 million in 2009. Recalls cost automakers billions of dollars and have cost some top executives their jobs. Recalls also provide the dealer with the opportunity for increased traffic as well as a chance to...
Customer Retention Stats - 02/27/2014
It's 6-7 times more expensive to acquire a new customer than to keep an old one89% of customers have stopped doing business with a company because of a poor customer experienceA customer is four times more likely to buy from a competitor if the issue...
Windshield Replacements - 02/27/2014
... windshield is installed, the customer must be informed and notes supporting the non-GM glass documented on the job card. Bulletin 05-08-48-001 ...
Impala LTD - 12/09/2013
... Limited has been in service, as the original Impala, since the 2006 model year. The Limited has done very well with fleets as a less expensive, high volume car. ...
Cruise Control - 09/04/2013
... of this accessory cruise control kit requires BCM and IPC programming and configuring. This is done with a Service Programming System. ...
System Maintenance - 07/30/2013
Global Warranty Management will be shut down in early August for system maintenance. IVH may be accessed through the stand-alone link on the Service Workbench of GlobalConnect. The stand-alone link may be found under the Menu and Inspection Toolkit. SundayMondayTuesdayWednesdayThursdayFridaySaturday8/48/58/68/78/88/9GWM...
Cruise Control - 09/04/2013
... of this accessory cruise control kit requires BCM and IPC programming and configuring. This is done with a Service Programming System. ...
From the P&P Manual - 11/18/2013
... Rate Application, Option A Worksheet, and the Competitive Labour Rate Survey are available for download in Article 1.5.1.6. The instructions for completing the Labour Rate Verification Form -Option A are available in Article 1.5.1.4. The Option C worksheet...
... Certain 2020 Buick Enclave, Cadillac XT5, Chevrolet Traverse, GMC Acadia, 2020-21 Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles are included in the program. Customer Satisfaction Recall N212326940-01 Engine Oil Cooler Lines Detaching from Crimp:...
March 2020 Recall Update - 02/27/2020
... bulletin has been updated to include a revised service procedure. Certain 2017-19 Chevrolet Silverado 2500/3500 and GMC Sierra 2500/3500 trucks equipped with a 6.6L, 8-cylinder diesel engine are involved in the program. Safety Recall N182206311-04...
Battery Transaction Requirements - 11/25/2020
... in the Battery Tester Code field of the warranty transaction. If a new vehicle is delivered to your dealership with a defective battery, the replacement warranty claim must be submitted within one week of arrival. When the PDI is being performed, the...
Fluid and Air Conditioning Leak Analysis - 09/22/2020
... and the location. Technician documentation to support the time they are paid must include what they did to find the leak and it must be comprehensive enough to justify the time. Coolant System Leak Testing when doing a pressure test must include...
Service Agent Self-Empowerment Updates - 05/22/2017
... authorization is complete, the technician has punched on/off the job card, separate time documentation is present for add on lines and/or requests for OLH, OLH punch time is identified by the technician, 3 C’s are thorough and supportive of the...
Sublet Repairs - 01/23/2017
... that must be followed. First and foremost, the sublet repair cannot exceed the amount of what the repair would have cost at the dealership. When submitting a warranty transaction that involves a sublet repair, parts, labor, and net item amounts are submitted...
The Rookie - 09/19/2011
... change can be disastrous if the outcomes of that change are not fully considered. This month I would like to offer fellow rookies some simple, but hard learned tips that will allow one to continually improve their warranty process without creating the...
Part Number Requests - 09/04/2013
How does your parts department handle calls from customers who just want the part number, but not the price, so they can purchase the part they need elsewhere? These types of calls come from people who are doing their own research to find the part at...
Labour Code Application - 01/28/2014
... ZPTI parts warranty. Applying labour codes correctly requires good detailed information from your technicians. When in doubt, you may have to talk your technicians to get a better explanation so that you can accurately code your claims. Get service...
September 2014 Recall Update - 09/09/2014
... more than just the two SIR circuits discussed in the bulletin. Certain 2014 Chevrolet Silverado and GMC Sierra vehicles are involved in the recall. Dealers are instructed to remove the driver and passenger SIAB wiring harness connectors and install electrical...
Searchable Summary - 09/09/2014
... summary that provides a listing of current Field Actions. Information that is contained within the document is searchable and sorted by bulletin number, brand or model. It is planned that the summary will be updated weekly and posted in Global Messa...
EPS Assist Recall 14117 - 08/05/2014
The technician must document the last 9 digits of the NEW steering shaft torque sensor on the job card. The serial number is located on the bottom of the caution label. The 9 digits must be entered when submitting the warranty transaction.
Ignition Switch Recall Claim Submission: - 06/06/2014
... labour operation for the ignition switch recalls; 13454, 14063, 14092, 14113 and 14133. While the document provides assistance with proper claim submission structure to facilitate prompt claim payment, it is not intended to replace the published recall...
Windshields & WPC - 06/06/2014
For WPC requests that include windshield glass, review the entire part return document. The requestor may have included a note that states it is not necessary to return glass with the part return request. If a note is not included with the request, and...
Warranty Self-Review - 04/03/2014
... labour operation submitted correlates with the cause of failure. By performing this self-review, you have the opportunity to identify any patterns or trends and address them at the dealership level. ...
It Takes a Village - 12/19/2014
... to comply. We work hard every day to keep you aware of important policy changes and we have what it takes to help your service advisors, warranty administrators, technicians, and parts department personnel better understand the entire warranty process....
Hazmat Emergency Response - 02/23/2015
Dealerships are charged an annual fee on their open account for the return of hazardous warranty parts to the WPC. The fee for 2015 remains the same as the fee charged in 2014, $5.15. The 24-hour emergency response phone service provides compliance with...
Recalls - 12/19/2014
... in comparison with 27 million in 2013 and 18 million in 2009. Recalls cost automakers billions of dollars and have cost some top executives their jobs. Recalls also provide the dealer with the opportunity for increased traffic as well as a chance to...
Customer Retention Stats - 02/27/2014
It's 6-7 times more expensive to acquire a new customer than to keep an old one89% of customers have stopped doing business with a company because of a poor customer experienceA customer is four times more likely to buy from a competitor if the issue...
Windshield Replacements - 02/27/2014
... windshield is installed, the customer must be informed and notes supporting the non-GM glass documented on the job card. Bulletin 05-08-48-001 ...
Impala LTD - 12/09/2013
... Limited has been in service, as the original Impala, since the 2006 model year. The Limited has done very well with fleets as a less expensive, high volume car. ...
Cruise Control - 09/04/2013
... of this accessory cruise control kit requires BCM and IPC programming and configuring. This is done with a Service Programming System. ...
System Maintenance - 07/30/2013
Global Warranty Management will be shut down in early August for system maintenance. IVH may be accessed through the stand-alone link on the Service Workbench of GlobalConnect. The stand-alone link may be found under the Menu and Inspection Toolkit. SundayMondayTuesdayWednesdayThursdayFridaySaturday8/48/58/68/78/88/9GWM...
Cruise Control - 09/04/2013
... of this accessory cruise control kit requires BCM and IPC programming and configuring. This is done with a Service Programming System. ...
From the P&P Manual - 11/18/2013
... Rate Application, Option A Worksheet, and the Competitive Labour Rate Survey are available for download in Article 1.5.1.6. The instructions for completing the Labour Rate Verification Form -Option A are available in Article 1.5.1.4. The Option C worksheet...
Straight Time - 04/28/2016
Straight Time is time that is not published in the Labor Time Guide. The technician must document all steps taken to support the repair. Management must authorize the request for Straight Time prior to claim submission. Straight Time is entered in the...
Stop Delivery - 04/28/2016
The Required Field Actions section of IVH provides specific documentation for vehicles that are involved in upcoming recalls with a Stop Delivery notice. The Service Consultant Dashboard also provides indication of the Stop Delivery Order in the Alerts...
Servicing Vehicles from Canada - 04/28/2016
... dollar ZSET transaction type using labor operation 0620018 to convert KM to MI displays in IVH.If you are unable to successfully process the IVH conversion with this submission, contact the Dealer Business Center at 1-888-414-6322 for assistance. A...
Paint - 05/23/2016
... include time for cleaning, preparing, finishing, as well as some typical hardware removal such as door handles, moldings, trim pieces, etc, which are considered necessary to ensure a quality repair of the particular area involved. Individual labor operations...
Straight Time - 05/23/2016
... signature/initials, date, time and explanation. Management should review technician time documentation prior to submission. ...
March 2016 Recall Update - 03/01/2016
... Procedure section. The recall applies to certain 1995-1997 Cadillac DeVille Concours, Seville, Eldorado, and 1996-1997 Cadillac DeVille vehicles equipped with a 4.6L V8 engine, and 1995-1997 Oldsmobile Aurora vehicles equipped with a 4.0L V8 engine.Safety...
APO and Trailer Lighting Reminder - 12/01/2015
... under the bumper-to-bumper warranty, the transaction must be identified as Customer Enthusiasm. By doing so, engineering is better able to focus their resources on product issues. Bulletin 12-08-132-001 ...
New Process for Identifying a Causal Part - 12/01/2015
... left of the box titled, "If no causal part number available, please enter description." An example would be the replacement of an engine, transmission, or transfer case. Those three components have a part number, and that part number will be listed on...
Wiring Operations - 12/01/2015
... that identifies the location of the repair. Depending on the labor operation selected, either the Document ID of the Connector End View, the Harness Routing View, or the Locator View must be included with the transaction. ...
Takata Air Bags - 06/30/2015
Takata Corporation has agreed to what will be the largest automotive recall in history as investigators search for the root cause for the failure. Approximately 34 million cars are on the list for an airbag replacement, double the number that has already...
Battery Restriction - 07/29/2015
... and require GM WSC authorization. Claims submitted to the WSC for review will require supporting documentation indicating that the battery was maintained while in dealer inventory. The print-out with the battery replace decision and the warranty code...
Batteries & Customer Reimbursement - 07/29/2015
If the customer's battery is available, the battery must be tested with the Midtronics code documented on the job card and entered into the labor operation dependency field of the transaction. If the battery is not available, the term REIMBURSEMENT, is...
Bulletin 02-07-30-052J - 06/30/2015
... of the bulletin simply states that the information will be displayed, no requirement for job card documentation. ...
GM and Ally Compete - 02/23/2015
GM plans to double its direct sales force to more than 80 employees this year as it works to influence dealers with the power of brand name products. Ally Financial and the GM Protection Plan product are the primary competition, although Ally sells their...
Transportation Damage & Body Panels - 02/23/2015
... see the statement, "You may claim up to the allowable labor hours," so the time claimed should be what the technician has clocked. The time displayed includes time to R&R or loosen all necessary parts and the replacement of standard undercoating...
Warranty Parts - 04/28/2015
... receipt acknowledged by the parts department. The parts counterperson should initial, date, and document the returned part on the job card. Returned warranty and policy parts must also be retained in the parts department and either returned to the WPC,...
Major Assembly Replacement Submission Guidelines - 04/28/2015
Even if your dealership does not have to contact the PQC for authorization to replace an engine, transmission, or transfer case, there are procedures that must be followed when submitting a warranty transaction for one of these components. Bulletin 12-07-30-001E...
The Rookie's Corner - 10/14/2011
The Right Tool for the Right JobThat small piece of wisdom is extremely relevant for the new warranty administrator. One of the biggest factors in warranty accuracy is being able to find the key information needed to properly document the claim. There...
Power Steering Fluid Leaks - 10/14/2011
Check for documentation supporting the addition of fluorescent dye to the power steering fluid when the technician performs a power steering fluid leak diagnosis. The Kent Moore part number for the dye is GE 28431-6. In order to accurately determine the...
Exchange Program for Electronic Products - 10/14/2011
... Assistance Center must be contacted for authorization. Once authorization is given, contact your preferred ESC and give them the TAC number to place the order.After the installation of the replacement unit, the defective unit, or core, must be returned...
Personal Property Damage - 06/30/2011
... same as all warranty parts are. Open up a job card to submit the transaction for reimbursement, documenting the circumstances. Use labour operation Z1241 and claim the reimbursed amount in the "Customer Reimbursement" net item field. You are also able...
GM Acronyms - 04/12/2011
... or ZREG, while others may cause a bit of confusion, SASR and DPVS, for example.Insider's tip: did you know that many common GM acronyms are listed in the Global Warranty Management Users Manual? The manual may be found in the service operations link...
Dye Test - 11/18/2010
Technician documentation that supports the addition of dye and the associated .5 hours may be submitted with the repair/replacement labour operation. The .5 hours may be entered in the additional time field of the transaction.
Adjustments: - 11/18/2010
... paid. Take a look at the entire transaction before submission to confirm that all pieces are documented/attached. ...
Gear Up for Spring - 03/10/2011
... and suspension inspections. These inspections will often yield opportunities to add extra service dollars to normal repairs and maintenance. ...
Straight Time is time that is not published in the Labor Time Guide. The technician must document all steps taken to support the repair. Management must authorize the request for Straight Time prior to claim submission. Straight Time is entered in the...
Stop Delivery - 04/28/2016
The Required Field Actions section of IVH provides specific documentation for vehicles that are involved in upcoming recalls with a Stop Delivery notice. The Service Consultant Dashboard also provides indication of the Stop Delivery Order in the Alerts...
Servicing Vehicles from Canada - 04/28/2016
... dollar ZSET transaction type using labor operation 0620018 to convert KM to MI displays in IVH.If you are unable to successfully process the IVH conversion with this submission, contact the Dealer Business Center at 1-888-414-6322 for assistance. A...
Paint - 05/23/2016
... include time for cleaning, preparing, finishing, as well as some typical hardware removal such as door handles, moldings, trim pieces, etc, which are considered necessary to ensure a quality repair of the particular area involved. Individual labor operations...
Straight Time - 05/23/2016
... signature/initials, date, time and explanation. Management should review technician time documentation prior to submission. ...
March 2016 Recall Update - 03/01/2016
... Procedure section. The recall applies to certain 1995-1997 Cadillac DeVille Concours, Seville, Eldorado, and 1996-1997 Cadillac DeVille vehicles equipped with a 4.6L V8 engine, and 1995-1997 Oldsmobile Aurora vehicles equipped with a 4.0L V8 engine.Safety...
APO and Trailer Lighting Reminder - 12/01/2015
... under the bumper-to-bumper warranty, the transaction must be identified as Customer Enthusiasm. By doing so, engineering is better able to focus their resources on product issues. Bulletin 12-08-132-001 ...
New Process for Identifying a Causal Part - 12/01/2015
... left of the box titled, "If no causal part number available, please enter description." An example would be the replacement of an engine, transmission, or transfer case. Those three components have a part number, and that part number will be listed on...
Wiring Operations - 12/01/2015
... that identifies the location of the repair. Depending on the labor operation selected, either the Document ID of the Connector End View, the Harness Routing View, or the Locator View must be included with the transaction. ...
Takata Air Bags - 06/30/2015
Takata Corporation has agreed to what will be the largest automotive recall in history as investigators search for the root cause for the failure. Approximately 34 million cars are on the list for an airbag replacement, double the number that has already...
Battery Restriction - 07/29/2015
... and require GM WSC authorization. Claims submitted to the WSC for review will require supporting documentation indicating that the battery was maintained while in dealer inventory. The print-out with the battery replace decision and the warranty code...
Batteries & Customer Reimbursement - 07/29/2015
If the customer's battery is available, the battery must be tested with the Midtronics code documented on the job card and entered into the labor operation dependency field of the transaction. If the battery is not available, the term REIMBURSEMENT, is...
Bulletin 02-07-30-052J - 06/30/2015
... of the bulletin simply states that the information will be displayed, no requirement for job card documentation. ...
GM and Ally Compete - 02/23/2015
GM plans to double its direct sales force to more than 80 employees this year as it works to influence dealers with the power of brand name products. Ally Financial and the GM Protection Plan product are the primary competition, although Ally sells their...
Transportation Damage & Body Panels - 02/23/2015
... see the statement, "You may claim up to the allowable labor hours," so the time claimed should be what the technician has clocked. The time displayed includes time to R&R or loosen all necessary parts and the replacement of standard undercoating...
Warranty Parts - 04/28/2015
... receipt acknowledged by the parts department. The parts counterperson should initial, date, and document the returned part on the job card. Returned warranty and policy parts must also be retained in the parts department and either returned to the WPC,...
Major Assembly Replacement Submission Guidelines - 04/28/2015
Even if your dealership does not have to contact the PQC for authorization to replace an engine, transmission, or transfer case, there are procedures that must be followed when submitting a warranty transaction for one of these components. Bulletin 12-07-30-001E...
The Rookie's Corner - 10/14/2011
The Right Tool for the Right JobThat small piece of wisdom is extremely relevant for the new warranty administrator. One of the biggest factors in warranty accuracy is being able to find the key information needed to properly document the claim. There...
Power Steering Fluid Leaks - 10/14/2011
Check for documentation supporting the addition of fluorescent dye to the power steering fluid when the technician performs a power steering fluid leak diagnosis. The Kent Moore part number for the dye is GE 28431-6. In order to accurately determine the...
Exchange Program for Electronic Products - 10/14/2011
... Assistance Center must be contacted for authorization. Once authorization is given, contact your preferred ESC and give them the TAC number to place the order.After the installation of the replacement unit, the defective unit, or core, must be returned...
Personal Property Damage - 06/30/2011
... same as all warranty parts are. Open up a job card to submit the transaction for reimbursement, documenting the circumstances. Use labour operation Z1241 and claim the reimbursed amount in the "Customer Reimbursement" net item field. You are also able...
GM Acronyms - 04/12/2011
... or ZREG, while others may cause a bit of confusion, SASR and DPVS, for example.Insider's tip: did you know that many common GM acronyms are listed in the Global Warranty Management Users Manual? The manual may be found in the service operations link...
Dye Test - 11/18/2010
Technician documentation that supports the addition of dye and the associated .5 hours may be submitted with the repair/replacement labour operation. The .5 hours may be entered in the additional time field of the transaction.
Adjustments: - 11/18/2010
... paid. Take a look at the entire transaction before submission to confirm that all pieces are documented/attached. ...
Gear Up for Spring - 03/10/2011
... and suspension inspections. These inspections will often yield opportunities to add extra service dollars to normal repairs and maintenance. ...
Noncompliance Recall 10312A - 12/24/2010
... properly secured to the lap belt anchor pretensioner mounted on the side of the seat nearest the door. Dealers are to inspect both front safety belts for proper installation of anchors to pretensioners, and if necessary replace the anchors. ...
Safety Recall 10088A - 07/02/2010
... the hood louver to secure it to the hood. The parts required for the recall may be obtained from Dow Automotive or Pittsburgh Glass Works (PGW). ...
WPC Diesel Injector Returns - 06/07/2010
When returning diesel injectors to the WPC the following documents must be included with the removed injectors: requested snapshots, diagnostic data on the diagnostic worksheet, the job card and the technician's comments.
Noncompliance Recall 10312 - 11/18/2010
... properly secured to the lap belt anchor pretensioner mounted to the side of the seat nearest the door. Dealers are to inspect both front safety belts for proper installation of anchors to pretensioners and if necessary, reinstall the anchors. ...
Labour Operations and Add-On - 10/13/2010
... for parts, and administrative fees that can be applied to the claim. In order to best serve your customers, be sure to explore these add-ons listed in the bulletins prior to completing the repair. As always, proper documentation is required. ...
OnStar Upgrade - 09/16/2010
... stating that the consumer should return to their dealer for those types of procedures. By doing so, they have the ability to build loyalty to the dealership and it allows the dealer the opportunity to offer additional service work as needed. ...
Air Conditioning Recovery/Recharge Procedures - 06/19/2013
... be an uptick of repairs made to A/C systems. When it comes to warranty repairs, there is required documentation that must be included on the job card. There are three recovery/recharge machines that meet GM requirements as essential refrigerant...
Chevrolet Silverado High Country - 06/19/2013
The new 2014 Silverado pickup has been redesigned, given a cowboy theme, loaded with luxury appointments and named the High Country. This new Silverado will compete with other luxury pickup trucks including the Ford F150 King Ranch. The High Country has...
4G LTE Connectivity - 07/03/2013
... to offer more connected services to drivers. GM hopes that the global roll out will help cut down on distracted driving. ...
One Labour Code or Two: - 05/14/2013
... code should be used." Correctly choosing and submitting labour codes that ultimately lets GM know what has failed, starts with the service advisor. Service advisors must ask questions so that the technicians have an accurate and detailed complaint to...
Freight and Postage vs. Parts Expedite - 03/11/2013
... field, additional information is required: select either freight/postage or core from the drop down menu.Parts expedite: expenses associated with items inbound to the dealership. Indicate the part number for the part(s) that was expedited in the comments...
2014 Chevrolet SS - 03/11/2013
... This vehicle will be the brand's first V8 rear wheel drive sedan since the 1990's. The four-door SS was unveiled during the Daytona 500 at the Daytona International Speedway. The sedan will be imported from GM Holden in Australia and isn't expected to...
Top 10 New or Updated Policies and Programs in 2012 - 12/18/2012
... year I always take a few moments to review the newsletter articles from the past year remembering what's new, different, obsolete and what we have accomplished since the beginning of the year. Like so many years in the past, 2012 has had many changes!...
Administrative Allowance - 12/18/2012
... the Tire Pre-Repair Authorization into GWM and to return the tire to the tire manufacturer. "Document only" requests from the WPC only allow for a 0.2 hour administrative allowance....
Year End Is In Sight - 10/08/2012
... that are behind with claims or haven't looked at the receivable schedule in months; even worse if you aren't familiar with a schedule.It's a good practice to review the warranty receivable schedule on a monthly basis. This allows you to research, account...
Policy and Customer Participation - 10/08/2012
... there are goodwill tools that can be offered instead. An example of an appropriate goodwill tool would be offering the customer a $100 maintenance/repair letter to use towards the repair they need. Goodwill tools are processed by way of the Customer...
Simplifying Accessories - 10/08/2012
... to the vehicle build, a warranty transaction for a defect during the warranty coverage period would reject. Labour operations for accessory adds are found in the Preface Section of the LTG. Select Dealer Installed GM Accessories (US/Canadian Dealers...
Liftgate Struts - 08/30/2012
GM engineering has requested that service agents document additional information on the job card when performing a lift gate strut replacement on a 2012 Chevrolet Captiva Sport. The technician is to indicate on the job card which side of the lift gate...
Assembly Return Requirements - 08/30/2012
When returning a transmission assembly to the WPC for inspection, a legible copy of the job card documenting the flush code, the Automatic Transmission Replacement Authorization Request form and the Repair Estimate/Replacement Component Assembly Estimate...
Option Discrepancies - 06/06/2012
... their DMA before proceeding with a corrective action. The purpose of this contact is to discuss what the cost would be to replace what was incorrectly built. If it is something as simple as getting the correct owner's manual, it's not a big deal. If...
TPM DTC's - 04/13/2012
In order to determine the root cause of failure on tire pressure monitors, the current or stored DTC must be noted on the job card. This documentation must be included with the returned TPM for engineering analysis.
DBC Live - 01/19/2012
... FAQ's to answer many commonly asked questions. The site is currently spotlighting such topics as, "What should I do if my GMIN doesn't match in different websites," "What should I do if I do not have a PSC and need to assign one for my dealership," or...
Qualifying for a Rental Vehicle - 02/07/2012
... overnight. The following from the Policies and Procedures Manual Article 1.4.13c defines what is considered overnight:The vehicle could be unsafe to operate.The vehicle is inoperable when it arrived at the dealership.There were multiple concerns that...
Brake Rotor Measurements - 02/07/2012
GM requires documentation of the pre and post cut thickness measurements of brake rotors. Every serviced rotor, refinished or new, must leave the dealership with thickness above the minimum allowed specification. Every rotor must also be below the maximum...
Special Policy 07187 - 04/13/2010
... amount. This amount represents the amount allowed for the instrument panel cluster exchange. The dollar amount is entered in the miscellaneous net item field on the Global Warranty Management transaction submission. ...
... properly secured to the lap belt anchor pretensioner mounted on the side of the seat nearest the door. Dealers are to inspect both front safety belts for proper installation of anchors to pretensioners, and if necessary replace the anchors. ...
Safety Recall 10088A - 07/02/2010
... the hood louver to secure it to the hood. The parts required for the recall may be obtained from Dow Automotive or Pittsburgh Glass Works (PGW). ...
WPC Diesel Injector Returns - 06/07/2010
When returning diesel injectors to the WPC the following documents must be included with the removed injectors: requested snapshots, diagnostic data on the diagnostic worksheet, the job card and the technician's comments.
Noncompliance Recall 10312 - 11/18/2010
... properly secured to the lap belt anchor pretensioner mounted to the side of the seat nearest the door. Dealers are to inspect both front safety belts for proper installation of anchors to pretensioners and if necessary, reinstall the anchors. ...
Labour Operations and Add-On - 10/13/2010
... for parts, and administrative fees that can be applied to the claim. In order to best serve your customers, be sure to explore these add-ons listed in the bulletins prior to completing the repair. As always, proper documentation is required. ...
OnStar Upgrade - 09/16/2010
... stating that the consumer should return to their dealer for those types of procedures. By doing so, they have the ability to build loyalty to the dealership and it allows the dealer the opportunity to offer additional service work as needed. ...
Air Conditioning Recovery/Recharge Procedures - 06/19/2013
... be an uptick of repairs made to A/C systems. When it comes to warranty repairs, there is required documentation that must be included on the job card. There are three recovery/recharge machines that meet GM requirements as essential refrigerant...
Chevrolet Silverado High Country - 06/19/2013
The new 2014 Silverado pickup has been redesigned, given a cowboy theme, loaded with luxury appointments and named the High Country. This new Silverado will compete with other luxury pickup trucks including the Ford F150 King Ranch. The High Country has...
4G LTE Connectivity - 07/03/2013
... to offer more connected services to drivers. GM hopes that the global roll out will help cut down on distracted driving. ...
One Labour Code or Two: - 05/14/2013
... code should be used." Correctly choosing and submitting labour codes that ultimately lets GM know what has failed, starts with the service advisor. Service advisors must ask questions so that the technicians have an accurate and detailed complaint to...
Freight and Postage vs. Parts Expedite - 03/11/2013
... field, additional information is required: select either freight/postage or core from the drop down menu.Parts expedite: expenses associated with items inbound to the dealership. Indicate the part number for the part(s) that was expedited in the comments...
2014 Chevrolet SS - 03/11/2013
... This vehicle will be the brand's first V8 rear wheel drive sedan since the 1990's. The four-door SS was unveiled during the Daytona 500 at the Daytona International Speedway. The sedan will be imported from GM Holden in Australia and isn't expected to...
Top 10 New or Updated Policies and Programs in 2012 - 12/18/2012
... year I always take a few moments to review the newsletter articles from the past year remembering what's new, different, obsolete and what we have accomplished since the beginning of the year. Like so many years in the past, 2012 has had many changes!...
Administrative Allowance - 12/18/2012
... the Tire Pre-Repair Authorization into GWM and to return the tire to the tire manufacturer. "Document only" requests from the WPC only allow for a 0.2 hour administrative allowance....
Year End Is In Sight - 10/08/2012
... that are behind with claims or haven't looked at the receivable schedule in months; even worse if you aren't familiar with a schedule.It's a good practice to review the warranty receivable schedule on a monthly basis. This allows you to research, account...
Policy and Customer Participation - 10/08/2012
... there are goodwill tools that can be offered instead. An example of an appropriate goodwill tool would be offering the customer a $100 maintenance/repair letter to use towards the repair they need. Goodwill tools are processed by way of the Customer...
Simplifying Accessories - 10/08/2012
... to the vehicle build, a warranty transaction for a defect during the warranty coverage period would reject. Labour operations for accessory adds are found in the Preface Section of the LTG. Select Dealer Installed GM Accessories (US/Canadian Dealers...
Liftgate Struts - 08/30/2012
GM engineering has requested that service agents document additional information on the job card when performing a lift gate strut replacement on a 2012 Chevrolet Captiva Sport. The technician is to indicate on the job card which side of the lift gate...
Assembly Return Requirements - 08/30/2012
When returning a transmission assembly to the WPC for inspection, a legible copy of the job card documenting the flush code, the Automatic Transmission Replacement Authorization Request form and the Repair Estimate/Replacement Component Assembly Estimate...
Option Discrepancies - 06/06/2012
... their DMA before proceeding with a corrective action. The purpose of this contact is to discuss what the cost would be to replace what was incorrectly built. If it is something as simple as getting the correct owner's manual, it's not a big deal. If...
TPM DTC's - 04/13/2012
In order to determine the root cause of failure on tire pressure monitors, the current or stored DTC must be noted on the job card. This documentation must be included with the returned TPM for engineering analysis.
DBC Live - 01/19/2012
... FAQ's to answer many commonly asked questions. The site is currently spotlighting such topics as, "What should I do if my GMIN doesn't match in different websites," "What should I do if I do not have a PSC and need to assign one for my dealership," or...
Qualifying for a Rental Vehicle - 02/07/2012
... overnight. The following from the Policies and Procedures Manual Article 1.4.13c defines what is considered overnight:The vehicle could be unsafe to operate.The vehicle is inoperable when it arrived at the dealership.There were multiple concerns that...
Brake Rotor Measurements - 02/07/2012
GM requires documentation of the pre and post cut thickness measurements of brake rotors. Every serviced rotor, refinished or new, must leave the dealership with thickness above the minimum allowed specification. Every rotor must also be below the maximum...
Special Policy 07187 - 04/13/2010
... amount. This amount represents the amount allowed for the instrument panel cluster exchange. The dollar amount is entered in the miscellaneous net item field on the Global Warranty Management transaction submission. ...
Recall Vehicle Action Report - 05/12/2010
... Required Field Actions section.Never perform a recall on a customer's vehicle without explaining what will be done to their vehicle or without getting their permission. Aside from running the risk of upsetting your customer by making a repair to their...
ZSSP: Special Sales Program - 02/04/2010
... net amount field. GWM will provide a text box with the entry of an amount in that field to document the purpose for the use of the field. ...
Battery Tags - 01/06/2010
... customer purchased batteries or the warranty will be void, we know that the warranty coverage is whatever is stated on the battery. Remind your parts department staff as well as your technicians of this GM warranty policy. ...
Transmission Flush Codes - 11/29/2016
... vehicle to perform an internal repair or torque converter replacement, technicians are required to document on the shop copy of the job card the seven (or eight) alpha/numeric code from the Transmission Cooling System Service Tool. The code can never...
Error Code 068 - 03/21/2017
... or h-routed to the WSC for review/payment. Address the error message by selecting or documenting the appropriate causal part, and/or correcting the labor operation so that it corresponds with the correct causal part. In some cases, it may be necessary...
Redline - 03/21/2017
Chevrolet’s Redline trim will be available on many models beginning with the Silverado. The trim level features black wheels with red hash marks and blacked-out nameplates, Chevy logos, and grilles. Models with Redline options will include the Malibu...
Gasoline Fuel Economy - 09/27/2016
... as it has been written with the consumer in mind. The bulletin covers the following topics: What not to doengine oil and fuel additivesalternate fuelsmiracle productsWhat to domaximizing fuel economy/minimizing costs; Websites....
Tire Pressure Monitor - 09/27/2016
... Monitor System Message, Light and Customer Information with technicians and service advisors. The document outlines the basic procedure for confirming the reason for a TPM system message. ...
October 2016 Recall Update - 09/27/2016
... the SDM. Involved vehicles include 2014-2017 Buick Encore, Chevrolet Caprice, Corvette, Silverado, Trax, GMC Sierra; 2014-2016 Buick LaCrosse, Chevrolet Spark EV, SS; 2015-2017 Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, GMC Yukon, and...
Equinox Diesel Option - 10/26/2016
GM has announced that the next Equinox compact crossover will come with a diesel option. The Cruze 5-door hatchback may also be equipped with a diesel option in the coming years. The Cruze sedan will be redesigned for the 2017 model year, but will continue...
New Service Management Authorization Matrix - 10/26/2016
... link from the Attachments area within the P&P Article. The matrix may then be viewed, saved to your computer, or printed. Download our new Service Management Authorization Matrix Help Card ...
Buick Regal - 04/17/2017
GM has taken the Buick Regal and turned it into two new vehicles: a fastback, four door sedan, plus a station wagon, both of which will be launched this year. The Buick Sportback is a redesigned version of the midsize sedan, while the station wagon version...
Warranty Parts Return - Correction - 08/22/2017
In the July edition of the Warranty News, we stated that receipt acknowledged by the parts department is no longer a documentation requirement; however this may not be the case. Until we receive further clarification, our advice is to follow Service Policies...
Charitable Giving - 06/19/2017
... efforts to focus on high-tech education, safety, and economic sustainability. GM wants to use its dollars to more closely align with its corporate mission, which includes improving vehicle safety, advancing education in STEM areas, and to increase high...
Job Aids - 11/21/2017
... the GlobalConnect home page to view the latest warranty processing job aids. To view the job aid, double click on the PDF icon. It may be necessary to click Enable Editing before opening a file. ...
Warranty Job Cards and In-Service Dates - 02/21/2019
The Warranty Administration Resource Center App contains a document that lists the most common warranty deviations. This document lists the top eight policy requirements that are often charged back in a warranty audit. One of the eight deviations...
Profit and Business - 12/19/2018
The actions GM is taking is meant to increase the automakers profits and strengthen its core business while it doubles investment in autonomous and battery-electric vehicles by 2020. GM is anticipated to launch an all new profitable EV platform in 20...
Reject of the Month - Error code 111 - 12/19/2018
... Card Date was exceeded. On the 14th of May, 2018, a customer dropped their 2017 Chevrolet Silverado off at their local dealership for repair. The customer noticed that oil was leaking from the vehicle. The repairing technician found that both of...
Control Module Programming - 12/19/2018
... displays in SPS after a successful programming event. The technician must accurately and legibly document the code(s) on the job card. Transactions with duplicate, inaccurate, or missing Warranty Claim Codes are subject to debit. Entry of an invalid...
Flush Codes - 12/19/2018
... or torque converter replacement, or internal transmission repair. Technicians should continue to document the TransFlow code in the correction comments of the job card whenever the flush and flow test procedure is used....
Transmission Flush Code - 12/19/2018
... with job cards dated and/or submitted on or after December 1, 2018. The previous policy of documenting the flush code in the flush code dependency field of the warranty transaction is no longer a requirement. The message states that recent studies...
Reprogramming Events - 11/29/2018
Technicians must accurately and legibly document the WCC on job cards for every SPS reprogramming event. It is a best practice to capture the WCC either through a picture or printing the code and attaching it to the job card. This practice will help ensure...
Unavailable Original Equipment Part - 01/21/2019
... or any other vehicle service paid for in part, or full, by GM. The service agent must clearly document on the job card the circumstances surrounding why non-GM parts were used. The customer must be provided with written disclosure, prior to the sale...
Fastener Specs - 10/24/2018
... easily and quickly accessed after selecting the service manual feature in Service Information. The document provides the various Single Use Non-Threaded Fasteners, Single Use Threaded Fasteners, and Reusable Threaded Fasteners. The reference tables provide...
Diagnostic Time Reminder - 11/29/2018
The additional labor allowance should be used with the understanding that not all claims will require a full hour of diagnosis time. Technician documentation must support the diagnostic steps and repair performed.
... Required Field Actions section.Never perform a recall on a customer's vehicle without explaining what will be done to their vehicle or without getting their permission. Aside from running the risk of upsetting your customer by making a repair to their...
ZSSP: Special Sales Program - 02/04/2010
... net amount field. GWM will provide a text box with the entry of an amount in that field to document the purpose for the use of the field. ...
Battery Tags - 01/06/2010
... customer purchased batteries or the warranty will be void, we know that the warranty coverage is whatever is stated on the battery. Remind your parts department staff as well as your technicians of this GM warranty policy. ...
Transmission Flush Codes - 11/29/2016
... vehicle to perform an internal repair or torque converter replacement, technicians are required to document on the shop copy of the job card the seven (or eight) alpha/numeric code from the Transmission Cooling System Service Tool. The code can never...
Error Code 068 - 03/21/2017
... or h-routed to the WSC for review/payment. Address the error message by selecting or documenting the appropriate causal part, and/or correcting the labor operation so that it corresponds with the correct causal part. In some cases, it may be necessary...
Redline - 03/21/2017
Chevrolet’s Redline trim will be available on many models beginning with the Silverado. The trim level features black wheels with red hash marks and blacked-out nameplates, Chevy logos, and grilles. Models with Redline options will include the Malibu...
Gasoline Fuel Economy - 09/27/2016
... as it has been written with the consumer in mind. The bulletin covers the following topics: What not to doengine oil and fuel additivesalternate fuelsmiracle productsWhat to domaximizing fuel economy/minimizing costs; Websites....
Tire Pressure Monitor - 09/27/2016
... Monitor System Message, Light and Customer Information with technicians and service advisors. The document outlines the basic procedure for confirming the reason for a TPM system message. ...
October 2016 Recall Update - 09/27/2016
... the SDM. Involved vehicles include 2014-2017 Buick Encore, Chevrolet Caprice, Corvette, Silverado, Trax, GMC Sierra; 2014-2016 Buick LaCrosse, Chevrolet Spark EV, SS; 2015-2017 Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, GMC Yukon, and...
Equinox Diesel Option - 10/26/2016
GM has announced that the next Equinox compact crossover will come with a diesel option. The Cruze 5-door hatchback may also be equipped with a diesel option in the coming years. The Cruze sedan will be redesigned for the 2017 model year, but will continue...
New Service Management Authorization Matrix - 10/26/2016
... link from the Attachments area within the P&P Article. The matrix may then be viewed, saved to your computer, or printed. Download our new Service Management Authorization Matrix Help Card ...
Buick Regal - 04/17/2017
GM has taken the Buick Regal and turned it into two new vehicles: a fastback, four door sedan, plus a station wagon, both of which will be launched this year. The Buick Sportback is a redesigned version of the midsize sedan, while the station wagon version...
Warranty Parts Return - Correction - 08/22/2017
In the July edition of the Warranty News, we stated that receipt acknowledged by the parts department is no longer a documentation requirement; however this may not be the case. Until we receive further clarification, our advice is to follow Service Policies...
Charitable Giving - 06/19/2017
... efforts to focus on high-tech education, safety, and economic sustainability. GM wants to use its dollars to more closely align with its corporate mission, which includes improving vehicle safety, advancing education in STEM areas, and to increase high...
Job Aids - 11/21/2017
... the GlobalConnect home page to view the latest warranty processing job aids. To view the job aid, double click on the PDF icon. It may be necessary to click Enable Editing before opening a file. ...
Warranty Job Cards and In-Service Dates - 02/21/2019
The Warranty Administration Resource Center App contains a document that lists the most common warranty deviations. This document lists the top eight policy requirements that are often charged back in a warranty audit. One of the eight deviations...
Profit and Business - 12/19/2018
The actions GM is taking is meant to increase the automakers profits and strengthen its core business while it doubles investment in autonomous and battery-electric vehicles by 2020. GM is anticipated to launch an all new profitable EV platform in 20...
Reject of the Month - Error code 111 - 12/19/2018
... Card Date was exceeded. On the 14th of May, 2018, a customer dropped their 2017 Chevrolet Silverado off at their local dealership for repair. The customer noticed that oil was leaking from the vehicle. The repairing technician found that both of...
Control Module Programming - 12/19/2018
... displays in SPS after a successful programming event. The technician must accurately and legibly document the code(s) on the job card. Transactions with duplicate, inaccurate, or missing Warranty Claim Codes are subject to debit. Entry of an invalid...
Flush Codes - 12/19/2018
... or torque converter replacement, or internal transmission repair. Technicians should continue to document the TransFlow code in the correction comments of the job card whenever the flush and flow test procedure is used....
Transmission Flush Code - 12/19/2018
... with job cards dated and/or submitted on or after December 1, 2018. The previous policy of documenting the flush code in the flush code dependency field of the warranty transaction is no longer a requirement. The message states that recent studies...
Reprogramming Events - 11/29/2018
Technicians must accurately and legibly document the WCC on job cards for every SPS reprogramming event. It is a best practice to capture the WCC either through a picture or printing the code and attaching it to the job card. This practice will help ensure...
Unavailable Original Equipment Part - 01/21/2019
... or any other vehicle service paid for in part, or full, by GM. The service agent must clearly document on the job card the circumstances surrounding why non-GM parts were used. The customer must be provided with written disclosure, prior to the sale...
Fastener Specs - 10/24/2018
... easily and quickly accessed after selecting the service manual feature in Service Information. The document provides the various Single Use Non-Threaded Fasteners, Single Use Threaded Fasteners, and Reusable Threaded Fasteners. The reference tables provide...
Diagnostic Time Reminder - 11/29/2018
The additional labor allowance should be used with the understanding that not all claims will require a full hour of diagnosis time. Technician documentation must support the diagnostic steps and repair performed.
CAC & PET - 12/19/2018
If CAC contacts the dealer on the customer’s behalf for reimbursement of a customer pay repair, the dealer would run the PET at warranty rates. The Policy Tool will provide the dealer with the guidance for the available reimbursement amount. The...
New Vehicle Damage - 08/20/2018
... Concealed damage is typically not detected during the initial walk around and, if found, is documented on the Letter of Notification (LON). Concealed damage may include damage/dent/bent driveshaft or propshaft or damage to the inner sides of the whe...
September 2018 Recall Update - 08/20/2018
... and insert into the vehicle owner manual. Safety Recall 18155: Driver’s Side Power Window Switch Inoperative: Certain 2014-2017 Chevrolet Express (built through 6/21/2016) and GMC Savana (built through 6/17/2016) vehicles equipped with power...
Grocery Delivery Pilot - 07/23/2018
... app. Kroger states that customers will be given an access code to open the Nuro vehicle’s doors upon arrival at their home. Announcement of the pilot market is anticipated in the near future....
Transmission Flush Code - 07/23/2018
... pipes. The machine will generate a unique flow code after the completion of the test that must be documented on the job card. Reminder: Each code is unique, the machine will not display the same code more than once....
Reject of the Month - 05/22/2018
... from policy. The following is a synopsis of the deviations. If the PET claim total does not match the transaction total, at warranty rates, the PET should be corrected. After correction, confirm that the customer was charged the appropriate amount...
Top 10 Warranty Deviations (That Can Lead to a Chargeback) - 06/25/2018
... App is a listing of the top ten policy and procedures deviations. The ten topics listed represent what the audit staff sees most often as non-compliant when they look at dealership’s warranty job cards. 1. No customer signature. If service advisors...
TransFlow Process - 05/22/2018
The Transmission Fluid Cooler Flow Test and Flushing document (ID 4117048) provides the cooler flow check and flushing steps, machine set-up, the minimum flow rate chart for both a steel TOC and aluminum TOC, back flush procedure, forward flush, flow...
Other Labor Hours - 05/22/2018
... OLH requested. Management must also validate that the technician’s comments and time ticket documentation supports the time requested. Service management authorization for OLH is required prior to the first transaction submissio...
Choosing the Correct Labor Operation for Consequential Damage Repairs - 03/26/2018
... that the correct labor operation is selected. Labor operation and causal part selection tells GM what has failed and allows for improvement in future design, engineering, and supplier choices. Consequential damage claims, where one part fails and causes...
New Vehicle Damage - Inspection - 03/26/2018
... end. Complete the inspection by looking under the hood and finally in the interior of the vehicle. Document all areas of damage using the appropriate damage code on the EPOD/Deliver Receipt....
EL-50313 Update - 02/20/2018
... transaction submissions rejecting for battery replacements with outdated tester software version documented. The latest software is available through GlobalConnect by clicking on Essential Tools-Software Updates on the Service page. ...
Job Card Dates - 12/21/2017
Parts (cost/percent markup) and labor rates used to calculate pricing is based on the Repair Completion Date that is documented on the job card. The labor time associated with the labor operation submitted is based on published time on the Job Card Open...
PQC Requirements - 01/22/2018
All dealers are required to retain documentation to support engine and transmission assembly replacement, including component diagnosis, Cost Comparison Worksheet, and validation that the vehicle has factory calibrations. This information must be included...
Mixed Materials Strategy - 02/20/2018
... safety, and function. The majority of the weight savings on the fourth generation Silverado comes from the pickup’s frame and body. All exterior swing panels (doors, hood, and tailgate) are made of aluminum, while fixed panels (the fenders, roof,...
Marketplace App - 02/20/2018
... to save time and make everything from the daily commute to family vacations easier. The app lets you order food, make restaurant and hotel reservations, and find gas stations from behind the wheel. Two million drivers already have cars equipped with...
GM Authorization - 02/20/2018
... Agent self auth limits or 243: Reject xxx cannot be authorized and must be corrected. What are some of the reasons that the WSC rejects the claim back to the service agent for further review? 1. Unjustified expenses, such as other labor hours,...
The UAW - 09/22/2020
The UAW is moving past the auto industry, now breaking into a new industry, postdoctoral researchers from Columbia University. The Detroit based union known for fighting to protect pay and benefits of hourly factory workers employed by Ford, General Motors,...
2021 Cadillac Escalade - 11/25/2020
... mounted on the dash that lights up as drivers approach, etching in the headlight, piping in the door, and Cadillac signatures at the base of the infotainment screen and on the wheels....
August 2020 Recall Update - 07/30/2020
... could detach from the pickup bed while driving. The recall affects certain 2019 Chevrolet Silverado 1500 LD (New Model), GMC Sierra 1500 LD (New Model), and 2020 Chevrolet Silverado 1500 LD, GMC Sierra 1500 LD trucks with an accessory tonneau-rear compartment...
Empowerment - 06/23/2020
... authorization is complete, the technician has punched on/off the job card, separate time documentation is present for add on lines, variable diagnostic time, and/or requests for OLH, punch time is supported and identified by the technician, 3 C’s...
Wiring Systems and Power Management: - 06/23/2020
... specific wiring repairs. Technicians may also refer to the Master Electrical Component List document in SI as a resource. ...
OnTRAC Renew & Switch - 05/29/2020
... 30 days, it’s no longer considered a rental and the Graves Amendment will not apply, putting your dealership at financial risk. The Graves Amendment provides that a motor vehicle rental or leasing company cannot be held liable under state or local...
Missing PDI Add Times - 04/29/2020
... these labor times, a new resource is available in the Warranty Administration Resource Center. The document is titled “US and Canada Missing LPO Add Time Allowances” and is available within the Claims Submission Resources tab under Submitting...
TAC - 04/29/2020
... the ability to communicate back and forth with the technician through DCM, with all communication documented in DCM. To ensure technicians receive TAC responses, either each technician will need a unique email address or the dealership may elect to set...
If CAC contacts the dealer on the customer’s behalf for reimbursement of a customer pay repair, the dealer would run the PET at warranty rates. The Policy Tool will provide the dealer with the guidance for the available reimbursement amount. The...
New Vehicle Damage - 08/20/2018
... Concealed damage is typically not detected during the initial walk around and, if found, is documented on the Letter of Notification (LON). Concealed damage may include damage/dent/bent driveshaft or propshaft or damage to the inner sides of the whe...
September 2018 Recall Update - 08/20/2018
... and insert into the vehicle owner manual. Safety Recall 18155: Driver’s Side Power Window Switch Inoperative: Certain 2014-2017 Chevrolet Express (built through 6/21/2016) and GMC Savana (built through 6/17/2016) vehicles equipped with power...
Grocery Delivery Pilot - 07/23/2018
... app. Kroger states that customers will be given an access code to open the Nuro vehicle’s doors upon arrival at their home. Announcement of the pilot market is anticipated in the near future....
Transmission Flush Code - 07/23/2018
... pipes. The machine will generate a unique flow code after the completion of the test that must be documented on the job card. Reminder: Each code is unique, the machine will not display the same code more than once....
Reject of the Month - 05/22/2018
... from policy. The following is a synopsis of the deviations. If the PET claim total does not match the transaction total, at warranty rates, the PET should be corrected. After correction, confirm that the customer was charged the appropriate amount...
Top 10 Warranty Deviations (That Can Lead to a Chargeback) - 06/25/2018
... App is a listing of the top ten policy and procedures deviations. The ten topics listed represent what the audit staff sees most often as non-compliant when they look at dealership’s warranty job cards. 1. No customer signature. If service advisors...
TransFlow Process - 05/22/2018
The Transmission Fluid Cooler Flow Test and Flushing document (ID 4117048) provides the cooler flow check and flushing steps, machine set-up, the minimum flow rate chart for both a steel TOC and aluminum TOC, back flush procedure, forward flush, flow...
Other Labor Hours - 05/22/2018
... OLH requested. Management must also validate that the technician’s comments and time ticket documentation supports the time requested. Service management authorization for OLH is required prior to the first transaction submissio...
Choosing the Correct Labor Operation for Consequential Damage Repairs - 03/26/2018
... that the correct labor operation is selected. Labor operation and causal part selection tells GM what has failed and allows for improvement in future design, engineering, and supplier choices. Consequential damage claims, where one part fails and causes...
New Vehicle Damage - Inspection - 03/26/2018
... end. Complete the inspection by looking under the hood and finally in the interior of the vehicle. Document all areas of damage using the appropriate damage code on the EPOD/Deliver Receipt....
EL-50313 Update - 02/20/2018
... transaction submissions rejecting for battery replacements with outdated tester software version documented. The latest software is available through GlobalConnect by clicking on Essential Tools-Software Updates on the Service page. ...
Job Card Dates - 12/21/2017
Parts (cost/percent markup) and labor rates used to calculate pricing is based on the Repair Completion Date that is documented on the job card. The labor time associated with the labor operation submitted is based on published time on the Job Card Open...
PQC Requirements - 01/22/2018
All dealers are required to retain documentation to support engine and transmission assembly replacement, including component diagnosis, Cost Comparison Worksheet, and validation that the vehicle has factory calibrations. This information must be included...
Mixed Materials Strategy - 02/20/2018
... safety, and function. The majority of the weight savings on the fourth generation Silverado comes from the pickup’s frame and body. All exterior swing panels (doors, hood, and tailgate) are made of aluminum, while fixed panels (the fenders, roof,...
Marketplace App - 02/20/2018
... to save time and make everything from the daily commute to family vacations easier. The app lets you order food, make restaurant and hotel reservations, and find gas stations from behind the wheel. Two million drivers already have cars equipped with...
GM Authorization - 02/20/2018
... Agent self auth limits or 243: Reject xxx cannot be authorized and must be corrected. What are some of the reasons that the WSC rejects the claim back to the service agent for further review? 1. Unjustified expenses, such as other labor hours,...
The UAW - 09/22/2020
The UAW is moving past the auto industry, now breaking into a new industry, postdoctoral researchers from Columbia University. The Detroit based union known for fighting to protect pay and benefits of hourly factory workers employed by Ford, General Motors,...
2021 Cadillac Escalade - 11/25/2020
... mounted on the dash that lights up as drivers approach, etching in the headlight, piping in the door, and Cadillac signatures at the base of the infotainment screen and on the wheels....
August 2020 Recall Update - 07/30/2020
... could detach from the pickup bed while driving. The recall affects certain 2019 Chevrolet Silverado 1500 LD (New Model), GMC Sierra 1500 LD (New Model), and 2020 Chevrolet Silverado 1500 LD, GMC Sierra 1500 LD trucks with an accessory tonneau-rear compartment...
Empowerment - 06/23/2020
... authorization is complete, the technician has punched on/off the job card, separate time documentation is present for add on lines, variable diagnostic time, and/or requests for OLH, punch time is supported and identified by the technician, 3 C’s...
Wiring Systems and Power Management: - 06/23/2020
... specific wiring repairs. Technicians may also refer to the Master Electrical Component List document in SI as a resource. ...
OnTRAC Renew & Switch - 05/29/2020
... 30 days, it’s no longer considered a rental and the Graves Amendment will not apply, putting your dealership at financial risk. The Graves Amendment provides that a motor vehicle rental or leasing company cannot be held liable under state or local...
Missing PDI Add Times - 04/29/2020
... these labor times, a new resource is available in the Warranty Administration Resource Center. The document is titled “US and Canada Missing LPO Add Time Allowances” and is available within the Claims Submission Resources tab under Submitting...
TAC - 04/29/2020
... the ability to communicate back and forth with the technician through DCM, with all communication documented in DCM. To ensure technicians receive TAC responses, either each technician will need a unique email address or the dealership may elect to set...
E-Labor Operation - 05/28/2020
... illuminated when the vehicle comes into the service department, nothing differently needs to be done to help the service team identify warranty coverage. If the light was not on, the claim must not be submitted with an E-labor operation. Important...
Open Recalls - 05/28/2020
... hard to stay ahead of the spring rush, take advantage of this time to complete all open recalls on your courtesy transportation and inventory vehicles. Performing the open recalls now provides the dealership with incoming warranty dollars, work for the...
Pickup Trucks - 05/29/2020
The highly lucrative truck segment dominated by Ford Motor Co, GM, and Fiat Chrysler Automobiles has outsold passenger cars by more than 17,000 units in April according to market research. Full-size truck models alone accounted for more than 40% of GM,...
Accessories and Specialty Parts - 01/28/2020
... out the top three, with the Jeep Wrangler, Ford Mustang, Chevrolet Tahoe, Chevrolet Camaro, Dodge Challenger, Chevrolet Corvette, and the Toyota 4Runner finishing up the top ten list. ...
Emissions Failures - 01/28/2020
... causal part replaced was associated with the MIL illuminating the Emissions DTC. The DTC must be documented on the job card by the technician and entered in the Diagnostic Code field of the warranty transaction by the warranty administrator. ...
Pre-Write Up Forms - 01/28/2020
... must be attached to the job card and retained in the vehicle history folder. Estimated mileage documented on a pre-write up form requires a physical inspection of the vehicle’s actual mileage by the Service Agent. P&P Article 3.2.2...
Job Card Closeout - 01/28/2020
The complete cause and correction as documented by the technician on the shop copy must be transferred to all other copies of the job card/invoice and entered in the “Cause” and “Correction” fields in GWM at the time of first transaction...
Job Card Closeout - 01/03/2020
The complete cause and correction as documented by the technician on the shop copy of the job card must be transferred to all other copies of the job card/invoice and entered in the cause and correction fields in Global Warranty Management at the time...
Flushing Services - 03/27/2020
... If GM determines that a specific vehicle requires a supplemental service, an Authorized Service Document will be issued with a detailed service procedure....
Warranty Part Tagging - 02/27/2020
The actual tagging of warranty parts is no longer a requirement. Dealers are instructed to legibly document the job card number on the box or part, or through any other means to easily and accurately identify the correct warranty part if the part is requested...
Training - 03/27/2020
... Submitting and Reconciling, Warranty Administration Seminar, and the Warranty Process and Your Role. You also have over 70 online training videos and resources at your fingertips in the jlwarranty Online Warranty Community. Check it out! ...
Pre-Repair Authorization Program Expanded - 09/24/2019
... (CSMT) App: Steering Wheel Replacement: Labor Operation 7440130 Interior Trim - Front Side Door Trim Panel Replacement: Labor Operation 1042980- Rear Side Door Trim Panel Replacement: Labor Operation 1044260 Refer to bulletin 18-NA-306 for complete...
Educating the Team - 08/27/2019
... (Go to Forum) Member rchaney makes copies of special policies or anything that rchaney thinks would be important and helpful to the technician, service advisor, or manager and hands them out. This practice not only helps rchaney, but also saves time...
Key Codes - 12/02/2019
... at the dealership. Each KeyCode Access site user must be certain of vehicle ownership, if in doubt do not provide key code information. Key code request must never be received or provided via a fax or internet. ...
Field Action Vehicle Status Change Form - 10/23/2019
... for the current owner. Once the form has been completely filled out, it is emailed with supporting documentation to productfieldactionvehiclereport@gm.com....
Hummer EV - 12/01/2021
... able to go 329 miles on a charge, tow up to 7,500 pounds, and carry up to 1,300 pounds in its four-door cab and bed. The model will make up the first full year’s production at GM’s Factory ZERO in Detroit....
12V Battery Job Aid - 12/01/2021
A battery warranty job aid is available within the Warranty Administration Resource Center in GlobalConnect. The document is a helpful tool for addressing factory installed OE battery replacements under the New Vehicle Bumper to Bumper Warranty. Once...
Pre-Repair Authorization - 07/27/2021
... decision of Accepted, Rework, or Rejected. A Rework determination will include details supporting what the PRA specialist is requesting. If the PRA team determines that the condition is not warrantable, the decision should be provided by the dealership...
Employee Identification - 07/27/2021
When creating and submitting job cards it is a GM requirement that the dealership document the GMIN of both the service advisor who created the job card and the technician involved in the repairs/service performed. Invalid GMINs or GMINs entered for employee...
TPMS Learn - 07/27/2021
... part of the PDI process wheel installation and a tire pressure monitor system sensor learn, with documentation of the WCC required. When the learn procedure is not performed the customer may experience a TPM sensor warning message on the DIC shortly...
Advanced Design and Technology Campus - 07/27/2021
GM has plans to build a $71 million technology campus in Pasadena, CA. The campus will be double the size of its 21-year-old studio in North Hollywood. The new 8-acre campus will enable expanded advanced technology teams to accelerate its zero crashes,...
Severe Transportation Damage Guidelines - 04/29/2021
... Approval can be attained by contacting the DBC via the Support/Chat tab in GlobalConnect. You may also call the DBC at 888-414-6322. Structural Damage Area Codes - Body (Exceeding 2hr OLH): 15-Quarter Panel/Pick-Up Box-Left, 17-Quarter Panel/Pick-up...
LPO Calibrated Accessories - 04/26/2022
... LPO Accessory Labor Codes. Labor code 0590032 is still used with all other LPO accessories that don’t require programming. The calibrated accessory labor codes have a dependency field that will require the calibrated accessory SPS, Warranty Claim...
Collaboration - 04/26/2022
Work done by GM and NASA has led to the creation of robotic, grip-strengthening gloves that the space agency says could help both astronauts and assembly-line workers. The glove is called Ironhand, and is a result of years of work stemming from a collaboration...
Clock Time - 03/28/2022
... job card, but the job card had one customer pay line and two warranty lines on the same ticket, would I be debited back for the repairs? A: No, as long as the total elapsed time on the time ticket is reasonable to complete all the repairs outlined on...
... illuminated when the vehicle comes into the service department, nothing differently needs to be done to help the service team identify warranty coverage. If the light was not on, the claim must not be submitted with an E-labor operation. Important...
Open Recalls - 05/28/2020
... hard to stay ahead of the spring rush, take advantage of this time to complete all open recalls on your courtesy transportation and inventory vehicles. Performing the open recalls now provides the dealership with incoming warranty dollars, work for the...
Pickup Trucks - 05/29/2020
The highly lucrative truck segment dominated by Ford Motor Co, GM, and Fiat Chrysler Automobiles has outsold passenger cars by more than 17,000 units in April according to market research. Full-size truck models alone accounted for more than 40% of GM,...
Accessories and Specialty Parts - 01/28/2020
... out the top three, with the Jeep Wrangler, Ford Mustang, Chevrolet Tahoe, Chevrolet Camaro, Dodge Challenger, Chevrolet Corvette, and the Toyota 4Runner finishing up the top ten list. ...
Emissions Failures - 01/28/2020
... causal part replaced was associated with the MIL illuminating the Emissions DTC. The DTC must be documented on the job card by the technician and entered in the Diagnostic Code field of the warranty transaction by the warranty administrator. ...
Pre-Write Up Forms - 01/28/2020
... must be attached to the job card and retained in the vehicle history folder. Estimated mileage documented on a pre-write up form requires a physical inspection of the vehicle’s actual mileage by the Service Agent. P&P Article 3.2.2...
Job Card Closeout - 01/28/2020
The complete cause and correction as documented by the technician on the shop copy must be transferred to all other copies of the job card/invoice and entered in the “Cause” and “Correction” fields in GWM at the time of first transaction...
Job Card Closeout - 01/03/2020
The complete cause and correction as documented by the technician on the shop copy of the job card must be transferred to all other copies of the job card/invoice and entered in the cause and correction fields in Global Warranty Management at the time...
Flushing Services - 03/27/2020
... If GM determines that a specific vehicle requires a supplemental service, an Authorized Service Document will be issued with a detailed service procedure....
Warranty Part Tagging - 02/27/2020
The actual tagging of warranty parts is no longer a requirement. Dealers are instructed to legibly document the job card number on the box or part, or through any other means to easily and accurately identify the correct warranty part if the part is requested...
Training - 03/27/2020
... Submitting and Reconciling, Warranty Administration Seminar, and the Warranty Process and Your Role. You also have over 70 online training videos and resources at your fingertips in the jlwarranty Online Warranty Community. Check it out! ...
Pre-Repair Authorization Program Expanded - 09/24/2019
... (CSMT) App: Steering Wheel Replacement: Labor Operation 7440130 Interior Trim - Front Side Door Trim Panel Replacement: Labor Operation 1042980- Rear Side Door Trim Panel Replacement: Labor Operation 1044260 Refer to bulletin 18-NA-306 for complete...
Educating the Team - 08/27/2019
... (Go to Forum) Member rchaney makes copies of special policies or anything that rchaney thinks would be important and helpful to the technician, service advisor, or manager and hands them out. This practice not only helps rchaney, but also saves time...
Key Codes - 12/02/2019
... at the dealership. Each KeyCode Access site user must be certain of vehicle ownership, if in doubt do not provide key code information. Key code request must never be received or provided via a fax or internet. ...
Field Action Vehicle Status Change Form - 10/23/2019
... for the current owner. Once the form has been completely filled out, it is emailed with supporting documentation to productfieldactionvehiclereport@gm.com....
Hummer EV - 12/01/2021
... able to go 329 miles on a charge, tow up to 7,500 pounds, and carry up to 1,300 pounds in its four-door cab and bed. The model will make up the first full year’s production at GM’s Factory ZERO in Detroit....
12V Battery Job Aid - 12/01/2021
A battery warranty job aid is available within the Warranty Administration Resource Center in GlobalConnect. The document is a helpful tool for addressing factory installed OE battery replacements under the New Vehicle Bumper to Bumper Warranty. Once...
Pre-Repair Authorization - 07/27/2021
... decision of Accepted, Rework, or Rejected. A Rework determination will include details supporting what the PRA specialist is requesting. If the PRA team determines that the condition is not warrantable, the decision should be provided by the dealership...
Employee Identification - 07/27/2021
When creating and submitting job cards it is a GM requirement that the dealership document the GMIN of both the service advisor who created the job card and the technician involved in the repairs/service performed. Invalid GMINs or GMINs entered for employee...
TPMS Learn - 07/27/2021
... part of the PDI process wheel installation and a tire pressure monitor system sensor learn, with documentation of the WCC required. When the learn procedure is not performed the customer may experience a TPM sensor warning message on the DIC shortly...
Advanced Design and Technology Campus - 07/27/2021
GM has plans to build a $71 million technology campus in Pasadena, CA. The campus will be double the size of its 21-year-old studio in North Hollywood. The new 8-acre campus will enable expanded advanced technology teams to accelerate its zero crashes,...
Severe Transportation Damage Guidelines - 04/29/2021
... Approval can be attained by contacting the DBC via the Support/Chat tab in GlobalConnect. You may also call the DBC at 888-414-6322. Structural Damage Area Codes - Body (Exceeding 2hr OLH): 15-Quarter Panel/Pick-Up Box-Left, 17-Quarter Panel/Pick-up...
LPO Calibrated Accessories - 04/26/2022
... LPO Accessory Labor Codes. Labor code 0590032 is still used with all other LPO accessories that don’t require programming. The calibrated accessory labor codes have a dependency field that will require the calibrated accessory SPS, Warranty Claim...
Collaboration - 04/26/2022
Work done by GM and NASA has led to the creation of robotic, grip-strengthening gloves that the space agency says could help both astronauts and assembly-line workers. The glove is called Ironhand, and is a result of years of work stemming from a collaboration...
Clock Time - 03/28/2022
... job card, but the job card had one customer pay line and two warranty lines on the same ticket, would I be debited back for the repairs? A: No, as long as the total elapsed time on the time ticket is reasonable to complete all the repairs outlined on...
Bulletin 21NA068 - 01/27/2022
Claims submitted with labor operation 6430280 Remote Control Door Lock and Theft Deterrent Transmitter Replacement must be submitted with GM Authorization for review with a picture of the Signal Detection screen attached. The policy went into effect with...
Transmission Repair Clock Time - 01/27/2022
... to support the time clocked. There may be times when your technician may already know what repair they are going to make so their first clock time is repair time. It’s also possible that the technician clocks in for repair time and quickly...
Warranty VCT's - 07/27/2022
... to GM, or are looking for a refresher. The topics include Service Agent Self Review, Warranty Documentation, Warranty Process, and Processing Warranty transactions. Reference Global Message 202206300005 for details. ...
Cause and Correction - 06/20/2022
There are a few things a technician can do to help with getting the warranty claim paid and paid correctly. Clearly documenting the cause and correction associated with the repair, and including any DTC’s, specifications, circuit numbers, test equipment...
Increased Rates for Maintenance - 07/27/2022
... rate effective on August 1, 2022. A Warranty Community Member identified a helpful document within SI providing specific RPO codes associated with the vehicle model and engine size. For example: Chevrolet Corvette 6.2L – RPO Code LT2 –...
Core Return Policies - 04/26/2022
... & Postage field of the Net Items section. From there select “Core” from the drop-down box. Print and attach the core exchange value documentation to the job card on which the transaction is being claimed. The core dollar amount can be...
Warranty and the Technician - 04/26/2022
... support for OLH and/or variable diagnostic time, accurate time punches, attaching supporting documentation (e.g. specs, WCC), to recording the ending mileage on the job card, it is all essential to a fully supported job card. ...
Original Job Card - Not Available - 05/25/2022
The dealer must be able to produce, in paper form, the original, or genuine copies of the original repair documentation. Deviations arise when the original job card is missing or a reprint is presented without service management authorization.
Super Cruise - 08/22/2022
GM plans to double its hands-free network to cover 400,000 miles of interstates and non-divided highways in the US and Canada starting later this year. That is up from about 200,000 miles of divided highways currently. The expanded mapping will roll out...
Virtual Warranty Seminars - 10/27/2022
GM has released four new virtual warranty seminars for Q4. Warranty Process, Warranty Documentation, and Processing Warranty Transactions are designed for warranty administrators and service managers that are new to their role or new to GM. The sessions...
Reject of the Month - November 2022 - 10/28/2022
... GM Service Manager. Error 122: This transaction was reviewed by a GM Service Manager and rejected. You found the correct labor operation and labor time, entered all of the necessary information, submitted for payment, and ultimately received an error...
Other Labor Hours - 02/28/2023
... amount of time claimed to GM on the transaction. Secondly, the technician’s cause of failure documentation that supports OLH must detail the steps taken to get to the source of the problem. Vague comments, such as metal throughout, are not acceptable. Tip:...
Choosing the Correct Labor Operation - 01/24/2023
When customers bring their vehicles to your dealership for repair, they relay to the service advisors what their vehicle is doing, or not doing. It is the responsibility of the service advisor to listen to those concerns, decide if the concern is a single...
Battery Transaction Error - 02/28/2023
... error message 880: Battery Warranty Code is incorrect number of digits, it is advised to first double check the warranty code. Dealers receive the message when the warranty code is less than 15 digits (GR8) or 20 digits (DCBS). Corrected warranty codes...
GM Authorization - 02/28/2023
... Agent self auth limits or 243: Reject xxx cannot be authorized and must be corrected. What are some of the reasons that the WSC rejects the claim back to the service agent for further review? 1. Unjustified expenses, such as other labor hours,...
Buick Buy Out - 01/24/2023
GM has offered to buy out Buick dealers that don’t want to invest in adding electric vehicle chargers and other tools necessary to sell and service electric vehicles as the brand transitions to all-electric by 2030. Acceptance of the buy out offer...
Job Card Closeout - 04/25/2023
Before closeout of the job card, the odometer ending mileage must be recorded and transferred from the technician shop copy to all copies of the job card. The job card open and close dates entered in GWM must be substantiated by job card documentation....
Job Card Date - 04/25/2023
Parts (cost/percent markup) and labor rates used to calculate pricing is based on the Repair Completion Date that is documented on the job card. The labor time associated with the labor operation submitted is based on published time on the job card Open...
Spring Clean Up - 03/23/2023
... winter days are now in the past; warmer temps and spring sunshine is just around the corner. What comes to mind now that the days are becoming nicer? Spring cleaning! Open up the windows and doors, sweep out the winter cobwebs and get ready for...
Fluid Leak Analysis - 11/29/2023
When supported by technician documentation, GM allows a variable allowance of 0.1-0.5 hrs to perform a fluid leak analysis. The appropriate amount of time is claimed in the Additional Time field of the transaction for the labor code submitted for the...
Transportation Damage Coding - 12/26/2023
... a damage code for each incidence of damage, even when it is the same panel, or a repair that would overlap. For example, if both the front bumper and the grille have sustained damage, there needs to be a damage code for both the front bumper and the...
Service Information Functionality - 11/29/2023
... cases where the Bulletin Number Search is not working for certain bulletins/campaigns, search by Document ID if known, or enter the VIN or year/make/model on the home page and find bulletins/campaigns under the Service Manual/Bulletins sections. In cases...
New Vehicle Tire Warranty Program - 11/29/2023
... in the LTG for the appropriate labor time based on the vehicle being repaired. The “What is Not Covered” section of the bulletin has been updated to include the following Note: Goodwill Tools are not eligible to compensate or pay for...
Service Management Approval Requirements - 12/26/2023
... signature authorizing the performance of the repair and there is an add on repair, management would have to sign, date, time and explain twice; once for the missing signature and again for the add on repair. These three situations are also the only time...
Transportation Transactions - 07/25/2023
... line per damage area, not per damage code. Sublet repair expenses must be equal to or less than what the cost would otherwise be if the dealer technician performed the repair. Sublet invoices must show body labor, paint labor and materials, and...
Claims submitted with labor operation 6430280 Remote Control Door Lock and Theft Deterrent Transmitter Replacement must be submitted with GM Authorization for review with a picture of the Signal Detection screen attached. The policy went into effect with...
Transmission Repair Clock Time - 01/27/2022
... to support the time clocked. There may be times when your technician may already know what repair they are going to make so their first clock time is repair time. It’s also possible that the technician clocks in for repair time and quickly...
Warranty VCT's - 07/27/2022
... to GM, or are looking for a refresher. The topics include Service Agent Self Review, Warranty Documentation, Warranty Process, and Processing Warranty transactions. Reference Global Message 202206300005 for details. ...
Cause and Correction - 06/20/2022
There are a few things a technician can do to help with getting the warranty claim paid and paid correctly. Clearly documenting the cause and correction associated with the repair, and including any DTC’s, specifications, circuit numbers, test equipment...
Increased Rates for Maintenance - 07/27/2022
... rate effective on August 1, 2022. A Warranty Community Member identified a helpful document within SI providing specific RPO codes associated with the vehicle model and engine size. For example: Chevrolet Corvette 6.2L – RPO Code LT2 –...
Core Return Policies - 04/26/2022
... & Postage field of the Net Items section. From there select “Core” from the drop-down box. Print and attach the core exchange value documentation to the job card on which the transaction is being claimed. The core dollar amount can be...
Warranty and the Technician - 04/26/2022
... support for OLH and/or variable diagnostic time, accurate time punches, attaching supporting documentation (e.g. specs, WCC), to recording the ending mileage on the job card, it is all essential to a fully supported job card. ...
Original Job Card - Not Available - 05/25/2022
The dealer must be able to produce, in paper form, the original, or genuine copies of the original repair documentation. Deviations arise when the original job card is missing or a reprint is presented without service management authorization.
Super Cruise - 08/22/2022
GM plans to double its hands-free network to cover 400,000 miles of interstates and non-divided highways in the US and Canada starting later this year. That is up from about 200,000 miles of divided highways currently. The expanded mapping will roll out...
Virtual Warranty Seminars - 10/27/2022
GM has released four new virtual warranty seminars for Q4. Warranty Process, Warranty Documentation, and Processing Warranty Transactions are designed for warranty administrators and service managers that are new to their role or new to GM. The sessions...
Reject of the Month - November 2022 - 10/28/2022
... GM Service Manager. Error 122: This transaction was reviewed by a GM Service Manager and rejected. You found the correct labor operation and labor time, entered all of the necessary information, submitted for payment, and ultimately received an error...
Other Labor Hours - 02/28/2023
... amount of time claimed to GM on the transaction. Secondly, the technician’s cause of failure documentation that supports OLH must detail the steps taken to get to the source of the problem. Vague comments, such as metal throughout, are not acceptable. Tip:...
Choosing the Correct Labor Operation - 01/24/2023
When customers bring their vehicles to your dealership for repair, they relay to the service advisors what their vehicle is doing, or not doing. It is the responsibility of the service advisor to listen to those concerns, decide if the concern is a single...
Battery Transaction Error - 02/28/2023
... error message 880: Battery Warranty Code is incorrect number of digits, it is advised to first double check the warranty code. Dealers receive the message when the warranty code is less than 15 digits (GR8) or 20 digits (DCBS). Corrected warranty codes...
GM Authorization - 02/28/2023
... Agent self auth limits or 243: Reject xxx cannot be authorized and must be corrected. What are some of the reasons that the WSC rejects the claim back to the service agent for further review? 1. Unjustified expenses, such as other labor hours,...
Buick Buy Out - 01/24/2023
GM has offered to buy out Buick dealers that don’t want to invest in adding electric vehicle chargers and other tools necessary to sell and service electric vehicles as the brand transitions to all-electric by 2030. Acceptance of the buy out offer...
Job Card Closeout - 04/25/2023
Before closeout of the job card, the odometer ending mileage must be recorded and transferred from the technician shop copy to all copies of the job card. The job card open and close dates entered in GWM must be substantiated by job card documentation....
Job Card Date - 04/25/2023
Parts (cost/percent markup) and labor rates used to calculate pricing is based on the Repair Completion Date that is documented on the job card. The labor time associated with the labor operation submitted is based on published time on the job card Open...
Spring Clean Up - 03/23/2023
... winter days are now in the past; warmer temps and spring sunshine is just around the corner. What comes to mind now that the days are becoming nicer? Spring cleaning! Open up the windows and doors, sweep out the winter cobwebs and get ready for...
Fluid Leak Analysis - 11/29/2023
When supported by technician documentation, GM allows a variable allowance of 0.1-0.5 hrs to perform a fluid leak analysis. The appropriate amount of time is claimed in the Additional Time field of the transaction for the labor code submitted for the...
Transportation Damage Coding - 12/26/2023
... a damage code for each incidence of damage, even when it is the same panel, or a repair that would overlap. For example, if both the front bumper and the grille have sustained damage, there needs to be a damage code for both the front bumper and the...
Service Information Functionality - 11/29/2023
... cases where the Bulletin Number Search is not working for certain bulletins/campaigns, search by Document ID if known, or enter the VIN or year/make/model on the home page and find bulletins/campaigns under the Service Manual/Bulletins sections. In cases...
New Vehicle Tire Warranty Program - 11/29/2023
... in the LTG for the appropriate labor time based on the vehicle being repaired. The “What is Not Covered” section of the bulletin has been updated to include the following Note: Goodwill Tools are not eligible to compensate or pay for...
Service Management Approval Requirements - 12/26/2023
... signature authorizing the performance of the repair and there is an add on repair, management would have to sign, date, time and explain twice; once for the missing signature and again for the add on repair. These three situations are also the only time...
Transportation Transactions - 07/25/2023
... line per damage area, not per damage code. Sublet repair expenses must be equal to or less than what the cost would otherwise be if the dealer technician performed the repair. Sublet invoices must show body labor, paint labor and materials, and...
BIN - 09/26/2023
... Recall Replacement Parts Warranty Information, provides an important note associated with job card documentation and service high voltage battery replacements. The replacement high voltage battery identification number (BIN) must be captured by the technician...
Warranty Resource Center - 09/26/2023
... contained within the WRC including Warranty Expense Management. This tile contains several helpful documents under the two documents, Job Card Review Tools and Service Agent Analysis Summary Report Information. Check out the “SASR Transaction Report”...
95/5 Metric - 10/26/2023
... job card completed date is accurate will help dealers meet the standard. Review technician time documentation for accuracy. Ensure that the correct completion date is entered on the job card and submitted to GM for claim payment. ...
Continental Tire Recall - 10/26/2023
... the Continental Product Service Information Bulletin, PSIB 09-23, that relates to the recall. The document provides detail on how to identify a recall tire, how to replace the tire, return of recall tire, and reimbursement. ...
OLH Empowerment - 07/30/2024
OLH empowerment level may be viewed on the Empowerment tab of the Service Agent Profile in GWM. Regardless of empowerment level, service management authorization requirements apply as well as required job card documentation.
Job Card Final Closeout - 07/30/2024
Before closeout of the job card, the odometer ending mileage must be recorded and transferred from the technician shop copy to all copies of the job card. Job card open and close dates entered in GWM must be substantiated by job card documentation. Service...
Error Message 872 - 10/31/2024
... above 98% earned dealer empowerment to self-authorize transactions rejecting with error 872, dongle vehicle data is required for this transaction and not received). Dealers that met the achievement have earned or retained the empowerment for Q4 2024....
November 2024 Recall Update - 10/31/2024
... Cadillac CT4, CT5, Escalade, Escalade ESV, 2023 Chevrolet Corvette, 2023-24 Chevrolet Silverado 1500, 2024 Silverado 2500HD/3500HD, 2023-24 Suburban, Tahoe, GMC Sierra 1500, 2024 Sierra 2500HD/3500HD, and 2024 GMC Yukon vehicles. Customer Satisfaction...
95/5 & Repair Completion Dates - 09/26/2024
Always double check the repair completion date when submitting a transaction. The Repair Completion Date field in GWM automatically defaults to the job card open date. Some DMS may default to the job card invoice date. It may be necessary to manually...
BrightDrop - 03/23/2024
Effective March 1, 2024, BrightDrop Service and Parts Policies and Procedures documents have been integrated into both the Service P&P and Parts P&P documents. Language has been added clarifying that cross-line warranty repairs are only allowed...
Other Labor Hours - 02/26/2024
... amount of time claimed to GM on the transaction. Secondly, the technician’s cause of failure documentation that supports OLH must detail the steps taken to get to the source of the problem. Vague comments, such as metal throughout, are not acceptable. And,...
Frigid Weather and an EV - 02/26/2024
... electric vehicle pain point, it can deplete the EV battery and slow charging times. Also, the US doesn’t have enough public chargers to give drivers confidence in finding a station when they need it. On average EVs lose about 30% of their range...
Unique Policy Evaluation Tool Cases - 08/29/2024
... such as an oil consumption test, that started prior to the expiration of warranty. Documentation should support dates and/or mileage of warranty eligibility. Repeat part failures outside of an applicable parts warranty. Documentation should...
Personal Property Damage - 07/25/2023
... of a claimed product related concern when a vehicle is covered under an applicable warranty. This would be for goods located in the vehicle. Examples from bulletin 09-00-89-008 include: Clothing or other personal items damaged by a defective seat heater...
Damaged in Transit (DIT): Structural/Non-Structural - 07/27/2022
... post, windshield pillar post, and rocker panels. Non-structural areas include the hood, grille, doors, and glass. Common errors include parts ordered or repairing a vehicle with structural damage before pre-approval is obtained. When additional damage...
Assembly Repair/Replacement - 03/28/2022
... following policies apply: Dealers not possessing the necessary essential special service tools does not justify an assembly replacement. Technicians must follow all applicable GM bulletins and technical instructions for component repair and/or exchange. Component...
April 2021 Recall Update - 03/22/2021
... include single rear wheel brake calipers. Customer Satisfaction Recall N202326560 Customer Double Charged for All-Weather Cargo Tray: A total of 40 vehicles are included in the recall program that addresses a double charge applied for the all-weather...
Reject of the Month - March 2021 - 02/25/2021
... may have noticed a trend with the information provided above, the direct correlation between what is documented on the hard/shop copy of the job card and a policy compliant submission. While the issues above will not create a claim reject at submission,...
Customer Signatures - 12/02/2019
... contain at the very least the customers signature, contact information, and a detailed listing of what their concerns are. The early bird envelope or drop off form must be attached to the job card. Documentation such as a hand-written note or email provided...
May 2020 Recall Update - 04/29/2020
... The bulletin has been revised to include customer owned vehicles. Certain 2019 Chevrolet Silverado 1500 (New Model) and GMC Sierra 1500 (New Model) vehicles equipped with brake lining wear system life span prognostic indicator are involved. Customer...
I'm Just a Warranty Claim - 05/29/2020
... is performed to verify the quality and completeness of the work. The technician finalizes the documentation on the job card and then it is ready for invoicing. It is at this time that the delivery process is taking place with the advisor...
Certified Pre-Owned Resource Center - 02/20/2018
... empowered to provide a policy repair. Wholesale authorization was required and the transaction would have to be H-routed for payment. Labor operations that are not covered are now found in a link titled “Labor operations that require pre-approval.”...
Policy Decision - 04/23/2018
... approval. The Analyze Warranty tab in Global Warranty Management provides a helpful tool to view your store’s empowerment usage. Select the “View Warranty Analysis Reports” from the Analyze Warranty tab then select the “Service...
Cadillac First Maintenance Visit - 08/20/2018
... service and 0600513 is used for the tire rotation service. The oil life percent remaining must be documented on the job card. Download the latest Cadillac Maintenance Program Help Card ...
Strategy Based Diagnosis - 09/25/2018
... operates and may need an explanation. If the customer is dissatisfied with the explanation, GM would like a Field Product Report filed documenting why the customer is dissatisfied with the particular situation. See bulletin 02-00-89-002 for more information...
... Recall Replacement Parts Warranty Information, provides an important note associated with job card documentation and service high voltage battery replacements. The replacement high voltage battery identification number (BIN) must be captured by the technician...
Warranty Resource Center - 09/26/2023
... contained within the WRC including Warranty Expense Management. This tile contains several helpful documents under the two documents, Job Card Review Tools and Service Agent Analysis Summary Report Information. Check out the “SASR Transaction Report”...
95/5 Metric - 10/26/2023
... job card completed date is accurate will help dealers meet the standard. Review technician time documentation for accuracy. Ensure that the correct completion date is entered on the job card and submitted to GM for claim payment. ...
Continental Tire Recall - 10/26/2023
... the Continental Product Service Information Bulletin, PSIB 09-23, that relates to the recall. The document provides detail on how to identify a recall tire, how to replace the tire, return of recall tire, and reimbursement. ...
OLH Empowerment - 07/30/2024
OLH empowerment level may be viewed on the Empowerment tab of the Service Agent Profile in GWM. Regardless of empowerment level, service management authorization requirements apply as well as required job card documentation.
Job Card Final Closeout - 07/30/2024
Before closeout of the job card, the odometer ending mileage must be recorded and transferred from the technician shop copy to all copies of the job card. Job card open and close dates entered in GWM must be substantiated by job card documentation. Service...
Error Message 872 - 10/31/2024
... above 98% earned dealer empowerment to self-authorize transactions rejecting with error 872, dongle vehicle data is required for this transaction and not received). Dealers that met the achievement have earned or retained the empowerment for Q4 2024....
November 2024 Recall Update - 10/31/2024
... Cadillac CT4, CT5, Escalade, Escalade ESV, 2023 Chevrolet Corvette, 2023-24 Chevrolet Silverado 1500, 2024 Silverado 2500HD/3500HD, 2023-24 Suburban, Tahoe, GMC Sierra 1500, 2024 Sierra 2500HD/3500HD, and 2024 GMC Yukon vehicles. Customer Satisfaction...
95/5 & Repair Completion Dates - 09/26/2024
Always double check the repair completion date when submitting a transaction. The Repair Completion Date field in GWM automatically defaults to the job card open date. Some DMS may default to the job card invoice date. It may be necessary to manually...
BrightDrop - 03/23/2024
Effective March 1, 2024, BrightDrop Service and Parts Policies and Procedures documents have been integrated into both the Service P&P and Parts P&P documents. Language has been added clarifying that cross-line warranty repairs are only allowed...
Other Labor Hours - 02/26/2024
... amount of time claimed to GM on the transaction. Secondly, the technician’s cause of failure documentation that supports OLH must detail the steps taken to get to the source of the problem. Vague comments, such as metal throughout, are not acceptable. And,...
Frigid Weather and an EV - 02/26/2024
... electric vehicle pain point, it can deplete the EV battery and slow charging times. Also, the US doesn’t have enough public chargers to give drivers confidence in finding a station when they need it. On average EVs lose about 30% of their range...
Unique Policy Evaluation Tool Cases - 08/29/2024
... such as an oil consumption test, that started prior to the expiration of warranty. Documentation should support dates and/or mileage of warranty eligibility. Repeat part failures outside of an applicable parts warranty. Documentation should...
Personal Property Damage - 07/25/2023
... of a claimed product related concern when a vehicle is covered under an applicable warranty. This would be for goods located in the vehicle. Examples from bulletin 09-00-89-008 include: Clothing or other personal items damaged by a defective seat heater...
Damaged in Transit (DIT): Structural/Non-Structural - 07/27/2022
... post, windshield pillar post, and rocker panels. Non-structural areas include the hood, grille, doors, and glass. Common errors include parts ordered or repairing a vehicle with structural damage before pre-approval is obtained. When additional damage...
Assembly Repair/Replacement - 03/28/2022
... following policies apply: Dealers not possessing the necessary essential special service tools does not justify an assembly replacement. Technicians must follow all applicable GM bulletins and technical instructions for component repair and/or exchange. Component...
April 2021 Recall Update - 03/22/2021
... include single rear wheel brake calipers. Customer Satisfaction Recall N202326560 Customer Double Charged for All-Weather Cargo Tray: A total of 40 vehicles are included in the recall program that addresses a double charge applied for the all-weather...
Reject of the Month - March 2021 - 02/25/2021
... may have noticed a trend with the information provided above, the direct correlation between what is documented on the hard/shop copy of the job card and a policy compliant submission. While the issues above will not create a claim reject at submission,...
Customer Signatures - 12/02/2019
... contain at the very least the customers signature, contact information, and a detailed listing of what their concerns are. The early bird envelope or drop off form must be attached to the job card. Documentation such as a hand-written note or email provided...
May 2020 Recall Update - 04/29/2020
... The bulletin has been revised to include customer owned vehicles. Certain 2019 Chevrolet Silverado 1500 (New Model) and GMC Sierra 1500 (New Model) vehicles equipped with brake lining wear system life span prognostic indicator are involved. Customer...
I'm Just a Warranty Claim - 05/29/2020
... is performed to verify the quality and completeness of the work. The technician finalizes the documentation on the job card and then it is ready for invoicing. It is at this time that the delivery process is taking place with the advisor...
Certified Pre-Owned Resource Center - 02/20/2018
... empowered to provide a policy repair. Wholesale authorization was required and the transaction would have to be H-routed for payment. Labor operations that are not covered are now found in a link titled “Labor operations that require pre-approval.”...
Policy Decision - 04/23/2018
... approval. The Analyze Warranty tab in Global Warranty Management provides a helpful tool to view your store’s empowerment usage. Select the “View Warranty Analysis Reports” from the Analyze Warranty tab then select the “Service...
Cadillac First Maintenance Visit - 08/20/2018
... service and 0600513 is used for the tire rotation service. The oil life percent remaining must be documented on the job card. Download the latest Cadillac Maintenance Program Help Card ...
Strategy Based Diagnosis - 09/25/2018
... operates and may need an explanation. If the customer is dissatisfied with the explanation, GM would like a Field Product Report filed documenting why the customer is dissatisfied with the particular situation. See bulletin 02-00-89-002 for more information...
Concern Not Duplicated Labor Operations - 08/22/2017
There are a series of labor operations available to pay your technicians when they have justified time involved in diagnosing a vehicle, with the end result being, they could not find anything defective. These labor operations are known as Customer Concern...
Policy Evaluation Tool - 09/27/2017
... Evaluation Tool with every policy decision and FOLLOW the recommended participation range. Both you and GM are able to identify Policy Decision transactions through warranty analysis, as well as isolating deviations from the recommended participation...
August 2017 Recall Update - 07/25/2017
... Code. The screenshot of the Programming Result must be attached to the transaction submission. The documentation requirements apply to recall labor operations 9102276 and 9102561, effective July 10, 2017. Refer to the Recall Documentation article on...
Empowerment Portal and Open Recalls - 09/27/2016
... check is down when creating a goodwill request for a customer, the empowerment portal will alert you that the system is unable to verify if there is an open recall on the VIN and the request will be placed in pending status. No further dealership action...
Components and Systems - 01/06/2010
... many warranty administrators do not have a strong technical background and have learned most of what they know through hands-on experience at the dealership. Understanding the failure, affected components, parts and repair procedures is crucial to accurately...
The ABC's of Human Interaction - 11/18/2010
... realized that there was no time for him to actually work on trucks. I went to him and asked him what kind of work he did on trucks and he told me mostly predelivery items, at night after he finished his daily work as a service advisor. Going back to...
Over-The-Counter Part Warranties - 10/01/2013
... necessary, perform any warranty repairs at the Service Agent Facility. Delivery of the vehicle would be at the customer's expense. GM also publishes a Dealer Replacement Parts Warranty Quick Reference Chart in Article 1.1.3 that can be downloaded...
Reflections for the Year and Years Past - 12/09/2013
At the end of the year I take a few moments to review the newsletter articles from the past year reflecting on what's new, different, and obsolete, and what we have accomplished since the beginning of the year. Like so many past years, 2013 has had many...
Repeat Repair/Pyramiding - 04/03/2014
... documentation and instructional information is made available in the Notifications area of GWM. If your dealership has entered an Observation Period, this is where analysis should begin.Select the "1" indicated with GM-US to review the materials issued...
CPO Vehicles - 12/19/2014
... CPO vehicles are considered good alternatives to new cars, since they are usually 3 years old or younger, backed by a warranty and from a rental or corporate fleet. People are interested in buying peace of mind that is offered with a CPO vehicle. ...
Changes to Technician Accounting of Labour Time - 08/05/2014
... on repairsOLHDiagnostic time beyond the published diagnosis add time in the LTG. This time would be claimed as OLH.Recording technician time can be accomplished two ways. The first is electronically through your DMS system, if your system provides that...
March 2014 Recall Update - 02/27/2014
... of upcoming recall 13420. The recall involves certain 2012-2013 model year Chevrolet Silverado and GMC Sierra Chassis Cab vehicles equipped with a 6.6L diesel engine and dual fuel tanks. Safety recall 13421 addresses vehicles that may have had a suspect...
December 2013 Recall Update - 12/09/2013
... Camera Module to address the condition. Involved in the recall are certain 2014 Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles equipped with Forward Collision Alert System and Base Audio.Noncompliance Recall 13365: Fuel Label Compliance: This...
Changes to Policy Repair Decision Making - 11/18/2013
... the customer's expectations should be established before any decision is made. The following are what GM calls "Supporting Factors" that should be looked at when determining whether a policy repair is the right thing to do. Close to the vehicle...
August 2013 Recall Update - 07/30/2013
... H3; 2008-2011 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Express, Silverado, Suburban, Tahoe, GMC Savana, Sierra, Yukon, Yukon XL; 2009-2010 Hummer H3T; 2009-2011 Chevrolet Colorado, GMC Canyon model vehicles equipped with a...
Choosing The Correct Labor Operation - 06/02/2015
... a transaction to GM, the labor operation chosen is meant to give GM vital information as to what has failed on the vehicle. It is very important that time is taken to identify the correct labor operation for the repair made so that an accurate reflection...
Courtesy Transportation Reminders - 03/01/2016
... vehicles in service longer than they have in the past, so it's important to make sure that if you are using one of the preferred rental car vendors they must give your customer at least a 2015 vehicle. 2014 vehicles are now too old and reimbursement...
One Labour Operation or Two? - 05/12/2010
... is that the customer's concern, the technician's findings relating to the cause of failure, and what was done to correct the concern are all available for view by GM representatives. All parts used in the repair are listed and the service manager's reason...
September 2011 Recall Update - 09/19/2011
... for customers with GMPP plans may be found within the latest release of the special coverage document.Special Coverage Adjustment 10134A - Catalytic Converter Warranty Extension: The bulletin has been revised to include additional vehicles. The bulletin...
A Review of Roadside Assistance - 02/07/2012
... GMC models only: Trip routing service that provides detailed maps of North America upon request. Your customer can choose the most direct route or the most scenic route. Allow three weeks for delivery.For Cadillac and GMC models only: Trip interruption...
Policy, Goodwill, Customer Enthusiasm, and Warranty - 03/08/2012
... to submit the transaction to GM for reimbursement while making sure the customer now understands what is considered maintenance for future reference.Goodwill can be offered when your customer experiences a less than satisfactory service experience. It...
May 2012 Recall Update - 05/02/2012
Noncompliance Recall 03001 - Windshield Urethane Adhesion: Certain 2003 model year Chevrolet Silverado and GMC Sierra trucks built at the Flint Assembly Plant may lack a continuous urethane bonding bead between the body surface and the windshield. Dealers...
The Standard Certified Pre-Owned 2 year or 30,000 Maintenance Plan - 01/24/2013
... maintenance, along with instructions on how the OLM system works, must be shared with your customers at the time of sale.The OLM system uses computer based software that determines when to change the oil based on engine operating conditions. The system...
Simplifying the Requirements for Technician Clock Time - 07/03/2013
... to the job card. Some technicians simply use a time clock and clock time directly on the job card. Whatever method your dealership uses, all technician payroll records must reflect the actual time and date the vehicle was serviced. ...
Disclosure Requirements - 09/27/2016
... even if repairs were not necessary. If repairs were necessary, the customer must be told what was repaired. Because of the variance in disclosure requirements among state laws, legal advice should be obtained concerning specific state requirements. Some...
There are a series of labor operations available to pay your technicians when they have justified time involved in diagnosing a vehicle, with the end result being, they could not find anything defective. These labor operations are known as Customer Concern...
Policy Evaluation Tool - 09/27/2017
... Evaluation Tool with every policy decision and FOLLOW the recommended participation range. Both you and GM are able to identify Policy Decision transactions through warranty analysis, as well as isolating deviations from the recommended participation...
August 2017 Recall Update - 07/25/2017
... Code. The screenshot of the Programming Result must be attached to the transaction submission. The documentation requirements apply to recall labor operations 9102276 and 9102561, effective July 10, 2017. Refer to the Recall Documentation article on...
Empowerment Portal and Open Recalls - 09/27/2016
... check is down when creating a goodwill request for a customer, the empowerment portal will alert you that the system is unable to verify if there is an open recall on the VIN and the request will be placed in pending status. No further dealership action...
Components and Systems - 01/06/2010
... many warranty administrators do not have a strong technical background and have learned most of what they know through hands-on experience at the dealership. Understanding the failure, affected components, parts and repair procedures is crucial to accurately...
The ABC's of Human Interaction - 11/18/2010
... realized that there was no time for him to actually work on trucks. I went to him and asked him what kind of work he did on trucks and he told me mostly predelivery items, at night after he finished his daily work as a service advisor. Going back to...
Over-The-Counter Part Warranties - 10/01/2013
... necessary, perform any warranty repairs at the Service Agent Facility. Delivery of the vehicle would be at the customer's expense. GM also publishes a Dealer Replacement Parts Warranty Quick Reference Chart in Article 1.1.3 that can be downloaded...
Reflections for the Year and Years Past - 12/09/2013
At the end of the year I take a few moments to review the newsletter articles from the past year reflecting on what's new, different, and obsolete, and what we have accomplished since the beginning of the year. Like so many past years, 2013 has had many...
Repeat Repair/Pyramiding - 04/03/2014
... documentation and instructional information is made available in the Notifications area of GWM. If your dealership has entered an Observation Period, this is where analysis should begin.Select the "1" indicated with GM-US to review the materials issued...
CPO Vehicles - 12/19/2014
... CPO vehicles are considered good alternatives to new cars, since they are usually 3 years old or younger, backed by a warranty and from a rental or corporate fleet. People are interested in buying peace of mind that is offered with a CPO vehicle. ...
Changes to Technician Accounting of Labour Time - 08/05/2014
... on repairsOLHDiagnostic time beyond the published diagnosis add time in the LTG. This time would be claimed as OLH.Recording technician time can be accomplished two ways. The first is electronically through your DMS system, if your system provides that...
March 2014 Recall Update - 02/27/2014
... of upcoming recall 13420. The recall involves certain 2012-2013 model year Chevrolet Silverado and GMC Sierra Chassis Cab vehicles equipped with a 6.6L diesel engine and dual fuel tanks. Safety recall 13421 addresses vehicles that may have had a suspect...
December 2013 Recall Update - 12/09/2013
... Camera Module to address the condition. Involved in the recall are certain 2014 Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles equipped with Forward Collision Alert System and Base Audio.Noncompliance Recall 13365: Fuel Label Compliance: This...
Changes to Policy Repair Decision Making - 11/18/2013
... the customer's expectations should be established before any decision is made. The following are what GM calls "Supporting Factors" that should be looked at when determining whether a policy repair is the right thing to do. Close to the vehicle...
August 2013 Recall Update - 07/30/2013
... H3; 2008-2011 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Express, Silverado, Suburban, Tahoe, GMC Savana, Sierra, Yukon, Yukon XL; 2009-2010 Hummer H3T; 2009-2011 Chevrolet Colorado, GMC Canyon model vehicles equipped with a...
Choosing The Correct Labor Operation - 06/02/2015
... a transaction to GM, the labor operation chosen is meant to give GM vital information as to what has failed on the vehicle. It is very important that time is taken to identify the correct labor operation for the repair made so that an accurate reflection...
Courtesy Transportation Reminders - 03/01/2016
... vehicles in service longer than they have in the past, so it's important to make sure that if you are using one of the preferred rental car vendors they must give your customer at least a 2015 vehicle. 2014 vehicles are now too old and reimbursement...
One Labour Operation or Two? - 05/12/2010
... is that the customer's concern, the technician's findings relating to the cause of failure, and what was done to correct the concern are all available for view by GM representatives. All parts used in the repair are listed and the service manager's reason...
September 2011 Recall Update - 09/19/2011
... for customers with GMPP plans may be found within the latest release of the special coverage document.Special Coverage Adjustment 10134A - Catalytic Converter Warranty Extension: The bulletin has been revised to include additional vehicles. The bulletin...
A Review of Roadside Assistance - 02/07/2012
... GMC models only: Trip routing service that provides detailed maps of North America upon request. Your customer can choose the most direct route or the most scenic route. Allow three weeks for delivery.For Cadillac and GMC models only: Trip interruption...
Policy, Goodwill, Customer Enthusiasm, and Warranty - 03/08/2012
... to submit the transaction to GM for reimbursement while making sure the customer now understands what is considered maintenance for future reference.Goodwill can be offered when your customer experiences a less than satisfactory service experience. It...
May 2012 Recall Update - 05/02/2012
Noncompliance Recall 03001 - Windshield Urethane Adhesion: Certain 2003 model year Chevrolet Silverado and GMC Sierra trucks built at the Flint Assembly Plant may lack a continuous urethane bonding bead between the body surface and the windshield. Dealers...
The Standard Certified Pre-Owned 2 year or 30,000 Maintenance Plan - 01/24/2013
... maintenance, along with instructions on how the OLM system works, must be shared with your customers at the time of sale.The OLM system uses computer based software that determines when to change the oil based on engine operating conditions. The system...
Simplifying the Requirements for Technician Clock Time - 07/03/2013
... to the job card. Some technicians simply use a time clock and clock time directly on the job card. Whatever method your dealership uses, all technician payroll records must reflect the actual time and date the vehicle was serviced. ...
Disclosure Requirements - 09/27/2016
... even if repairs were not necessary. If repairs were necessary, the customer must be told what was repaired. Because of the variance in disclosure requirements among state laws, legal advice should be obtained concerning specific state requirements. Some...
Add On Repairs - 10/26/2016
... must document the date, time, signature/initials and provide a detailed explanation indicating what was inspected and why the additional repair is needed on the job card. Management must also document the date and time the customer provided permission...
Updates to the Authorization Matrix - 05/22/2017
... inventory vehicles, but excludes lines added for Safety, Emissions, and Non-Compliance recalls. What this means is that service management no longer has to approve recalls on inventory vehicles, but all other warranty lines do require approval. Warranty...
Reject of the Month - 05/22/2017
... manner so an engine assembly is sent and is later installed by the technician. The technician documents the cause of failure and correction on the job card as well as identifying that the engine is an up assembly, thereby notifying warranty administration...
Maintenance Plans - 09/27/2017
... system. GM does, however, allow for oil changes to be performed at 7,500 miles, regardless of what the oil life percentage is, for customer convenience when in for a tire rotation. Occasionally, a customer may be rather insistent on getting their oil...
One Labor Operation For Both Sides - 08/22/2017
... service management authorization is not required. The OLH paid to the technician would be whatever the base time shown for the labor operation is, minus any overlap time. If the technician does qualify for additional time for diagnosis, or other extenuating...
November 2017 Recall Update - 10/24/2017
... 2006-2011 Saab 9-3, 2006-2009 Saab 9-5, 2008-2009 Saturn Astra, and 2007-2008 Chevrolet Silverado HD and GMC Sierra HD vehicles have been updated to reflect a program completion initiative that is in effect through December 31, 2017. Dealers may receive...
Goodwill Tools - 06/25/2018
... that has experienced service issues. There is a $1,000 max for this reimbursement. The exact dollar amount of the monthly payment (including method used to determine or calculate the payment amount) and the check number issued to the customer as reimbursement...
Consequential Damage Repairs - 11/29/2018
... trim piece. When it comes to submitting the warranty transaction for the damaged trim piece you would use the labor operation that was used in the original transaction to repair the water leak. The claim will most likely reject due to the part being...
Battery Test Procedures - 12/19/2018
... the Reference Chart and open the 2016-2018 Battery Ratings Chart. This chart should be shared with your technicians. As a reminder, batteries must be tested in the “out of vehicle” test mode. Also, the tag that displays the serial number...
Handling Reject Codes - 02/21/2019
... the Warranty Codes folder. This list is not all inclusive, but don’t worry, you can find the complete list of reject codes within the Global Warranty Management User Manual, Appendix D, separated into Parts One and Two. You...
Accuracy - 09/24/2019
... at your local ATM. Hopefully this has either never happened to you or was a onetime mistake. What if you repeatedly had data entry errors at the time of job card write up? The same scenario would occur as the checking account error - unpaid or charged...
Pre-Delivery Inspection Processes - 07/30/2019
... most important functions performed for the customer. Providing a vehicle at its best can increase your CSI ratings. Satisfied customers spread the word to others, who then may want to be your future customers. A job card must be opened for...
Reject of the Month - July 2020 - 06/23/2020
A job card was submitted for a wiring repair on a Chevrolet Silverado. The customer had a concern with several lights illuminated at one time on the dash. The technician noted that there was no communication with the EBCM and a broken wire was located....
Reject of the Month - April 2020 - 03/27/2020
... credit card receipt supporting payment of the repair. After confirming the customer’s documentation a job card was written with the current date and vehicle mileage (90,231 miles) noted. The job card included the reimbursement labor operation...
Comeback Prevention - 04/29/2020
... also increases customer involvement in the process that will give them a better understanding of what it takes to diagnose and repair their vehicle. Many customers will also perceive that their service advisor is truly listening and is using all the...
Comeback Prevention - 04/29/2020
... also increases customer involvement in the process that will give them a better understanding of what it takes to diagnose and repair their vehicle. Many customers will also perceive that their service advisor is truly listening and is using all the...
Straight Time - 02/17/2020
... not have a published base time, instead it lists “ST” (for Straight Time). But what does this mean? And how does it affect your ability to properly submit the claim… or for that matter, your technicians’ ability to properly...
Battery Reminders - 03/22/2021
... cases, such as with a sister store that shares a tester, creating a discrepancy with the BAC, document the situation for WSC review. Technicians must not use IVH RPO data for CCA ratings as select vehicles display a metric reading where the battery tester...
Policies and Procedures 2021 - 03/22/2021
... is a definite requirement. Another requirement are their concerns. If the customer did not list what concerns they would like addressed on their vehicle on the envelope, concerns documented on an electronic appointment scheduling system may be printed...
Claiming Shuttle Allowance - 10/01/2021
With the shortage of vehicles available to put into your Courtesy Transportation Program, shuttle service is filling the void for many dealerships. You are allowed to claim $7.50 for a one-way shuttle and $15.00 for a two-way. Whether you transport your...
Warranty Ranking - 01/04/2022
... like any other company, they don’t want to pay for transactions that are higher in cost than what is expected. To do this, GM has a formula that calculates a dealership’s cost-per-vehicle serviced and takes four key repair categories that...
March 2023 Recall Update - 02/28/2023
... existing customer facing State of Charge (SOC) guidance. The revision includes the requirement of documenting the SOC prior to repair in the Reference Number field of the transaction. The recall affects certain 2017-19 Chevrolet Bolt EV vehicles. Safety...
Diagnosis Time When a Part was Ordered - 04/25/2023
... Parts Expediting. GM will reimburse the dealer the difference between the cost of the part and what they had to pay for it or the shipping charges for the express shipping. The maximum amount that can be reimbursed per job card is $100.00. If neither...
Transportation Claim Inspections and Submissions - 10/28/2022
... submitted with ZTPT as the transaction type. Do not GM authorize a transportation transaction. If you know that a transportation transaction will most likely reject, submit it anyway and then contact the DBC for assistance. They will most likely need...
March 2024 Recall Update - 02/26/2024
... procedure. An additional serial number has been added. The recall affects certain 2011-2012 Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, and Yukon XL vehicles. Safety Recall N232404980 Driver Front Air Bag Inflator May Rupture: Certain...
... must document the date, time, signature/initials and provide a detailed explanation indicating what was inspected and why the additional repair is needed on the job card. Management must also document the date and time the customer provided permission...
Updates to the Authorization Matrix - 05/22/2017
... inventory vehicles, but excludes lines added for Safety, Emissions, and Non-Compliance recalls. What this means is that service management no longer has to approve recalls on inventory vehicles, but all other warranty lines do require approval. Warranty...
Reject of the Month - 05/22/2017
... manner so an engine assembly is sent and is later installed by the technician. The technician documents the cause of failure and correction on the job card as well as identifying that the engine is an up assembly, thereby notifying warranty administration...
Maintenance Plans - 09/27/2017
... system. GM does, however, allow for oil changes to be performed at 7,500 miles, regardless of what the oil life percentage is, for customer convenience when in for a tire rotation. Occasionally, a customer may be rather insistent on getting their oil...
One Labor Operation For Both Sides - 08/22/2017
... service management authorization is not required. The OLH paid to the technician would be whatever the base time shown for the labor operation is, minus any overlap time. If the technician does qualify for additional time for diagnosis, or other extenuating...
November 2017 Recall Update - 10/24/2017
... 2006-2011 Saab 9-3, 2006-2009 Saab 9-5, 2008-2009 Saturn Astra, and 2007-2008 Chevrolet Silverado HD and GMC Sierra HD vehicles have been updated to reflect a program completion initiative that is in effect through December 31, 2017. Dealers may receive...
Goodwill Tools - 06/25/2018
... that has experienced service issues. There is a $1,000 max for this reimbursement. The exact dollar amount of the monthly payment (including method used to determine or calculate the payment amount) and the check number issued to the customer as reimbursement...
Consequential Damage Repairs - 11/29/2018
... trim piece. When it comes to submitting the warranty transaction for the damaged trim piece you would use the labor operation that was used in the original transaction to repair the water leak. The claim will most likely reject due to the part being...
Battery Test Procedures - 12/19/2018
... the Reference Chart and open the 2016-2018 Battery Ratings Chart. This chart should be shared with your technicians. As a reminder, batteries must be tested in the “out of vehicle” test mode. Also, the tag that displays the serial number...
Handling Reject Codes - 02/21/2019
... the Warranty Codes folder. This list is not all inclusive, but don’t worry, you can find the complete list of reject codes within the Global Warranty Management User Manual, Appendix D, separated into Parts One and Two. You...
Accuracy - 09/24/2019
... at your local ATM. Hopefully this has either never happened to you or was a onetime mistake. What if you repeatedly had data entry errors at the time of job card write up? The same scenario would occur as the checking account error - unpaid or charged...
Pre-Delivery Inspection Processes - 07/30/2019
... most important functions performed for the customer. Providing a vehicle at its best can increase your CSI ratings. Satisfied customers spread the word to others, who then may want to be your future customers. A job card must be opened for...
Reject of the Month - July 2020 - 06/23/2020
A job card was submitted for a wiring repair on a Chevrolet Silverado. The customer had a concern with several lights illuminated at one time on the dash. The technician noted that there was no communication with the EBCM and a broken wire was located....
Reject of the Month - April 2020 - 03/27/2020
... credit card receipt supporting payment of the repair. After confirming the customer’s documentation a job card was written with the current date and vehicle mileage (90,231 miles) noted. The job card included the reimbursement labor operation...
Comeback Prevention - 04/29/2020
... also increases customer involvement in the process that will give them a better understanding of what it takes to diagnose and repair their vehicle. Many customers will also perceive that their service advisor is truly listening and is using all the...
Comeback Prevention - 04/29/2020
... also increases customer involvement in the process that will give them a better understanding of what it takes to diagnose and repair their vehicle. Many customers will also perceive that their service advisor is truly listening and is using all the...
Straight Time - 02/17/2020
... not have a published base time, instead it lists “ST” (for Straight Time). But what does this mean? And how does it affect your ability to properly submit the claim… or for that matter, your technicians’ ability to properly...
Battery Reminders - 03/22/2021
... cases, such as with a sister store that shares a tester, creating a discrepancy with the BAC, document the situation for WSC review. Technicians must not use IVH RPO data for CCA ratings as select vehicles display a metric reading where the battery tester...
Policies and Procedures 2021 - 03/22/2021
... is a definite requirement. Another requirement are their concerns. If the customer did not list what concerns they would like addressed on their vehicle on the envelope, concerns documented on an electronic appointment scheduling system may be printed...
Claiming Shuttle Allowance - 10/01/2021
With the shortage of vehicles available to put into your Courtesy Transportation Program, shuttle service is filling the void for many dealerships. You are allowed to claim $7.50 for a one-way shuttle and $15.00 for a two-way. Whether you transport your...
Warranty Ranking - 01/04/2022
... like any other company, they don’t want to pay for transactions that are higher in cost than what is expected. To do this, GM has a formula that calculates a dealership’s cost-per-vehicle serviced and takes four key repair categories that...
March 2023 Recall Update - 02/28/2023
... existing customer facing State of Charge (SOC) guidance. The revision includes the requirement of documenting the SOC prior to repair in the Reference Number field of the transaction. The recall affects certain 2017-19 Chevrolet Bolt EV vehicles. Safety...
Diagnosis Time When a Part was Ordered - 04/25/2023
... Parts Expediting. GM will reimburse the dealer the difference between the cost of the part and what they had to pay for it or the shipping charges for the express shipping. The maximum amount that can be reimbursed per job card is $100.00. If neither...
Transportation Claim Inspections and Submissions - 10/28/2022
... submitted with ZTPT as the transaction type. Do not GM authorize a transportation transaction. If you know that a transportation transaction will most likely reject, submit it anyway and then contact the DBC for assistance. They will most likely need...
March 2024 Recall Update - 02/26/2024
... procedure. An additional serial number has been added. The recall affects certain 2011-2012 Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, and Yukon XL vehicles. Safety Recall N232404980 Driver Front Air Bag Inflator May Rupture: Certain...
Reject of the Month - July 2024 - 06/26/2024
... Chevrolet Malibu off at their local dealership for repair. The customer noticed that the battery would not hold a charge and a check engine was light on. For job 1, the repairing technician found that the battery was not holding a charge. A battery...
Warranty Empowerment - 06/26/2024
... also have a dollar limit, or in the case of OLH, labor time limit empowerment. Generally, when you exceed your empowerment, your warranty transaction must be sent to your Warranty Support Center Specialist for review. Transactions that exceed a dealership’s...
Hummer EV 37" Tire Calibration - 02/26/2024
When a 2022MY or newer GMC Hummer EV is modified with aftermarket oversize tires (37” only) the odometer and speedometer should be recalibrated to maintain accurate readings. A tire no larger than 37”x12.5” is recommended. Techline Customer...
Pre-Repair Authorization - 08/28/2024
... email will go to that email address. Not sure which email address was entered when creating your profile? You can access your profile information within the app at any time and edit or update it. The PRA number must be entered on the warranty transaction...
$500 Policy Deviation - 08/29/2024
... use of the Policy Evaluation Tool. The PET will display the dollar amount GM is willing to pay and what is the balance, if any. The balance can be paid for by the dealership or the customer. Service management can deviate from the balance shown...
WPC Bulletin Updates - 10/28/2022
... bulletin. While there are no other changes, there are important details that should be reviewed if you are not familiar with the WPC part return process. It has been a long-time requirement to remove customer personal information from the job card...
Reject of the Month - December 2022 - 11/21/2022
... of the new steering wheel, the technician found that the center steering wheel bolt was seized and would not come out. The technician removed the stripped bolt and replaced it with a new bolt. Additional technician comments stated that it was necessary...
January 2024 Recall Update - 12/26/2023
... The recall is in effect until January 31, 2026 and involves certain 2023 Chevrolet Silverado 1500 and GMC Sierra 1500 trucks. Approximately 31 vehicles are involved. Emission Recall N232418200 VECI Label and Emission Related Documents: The recall that...
Midtronics GR8 Sunset - 11/29/2023
... Warranty Claim Code and test result printout attachment will be the only acceptable supporting documentation for warranty battery replacement transactions....
Reject of the Month - January 2022 - 01/03/2022
... time as it exceeded the standard empowerment level of 2.0 hours. The technician’s time documentation supported 16.3 hours which was submitted in the base labor time field of the transaction. Authorization Reminder: Service management is responsible...
Reject of the Month - May 2022 - 04/26/2022
... base time and up to 1.0 hours diagnostic time. Service management reviewed the technician’s documentation and time punching to approve 1.8 hours OLH for excessive diagnostics. Management noted that multiple tests were required for proper vehicle...
Cross-Line Warranty - 10/26/2021
... skills (training, tools, and parts), you should explain that to the customer and inform that they would be better served at a franchise dealership, if that is an option. The overall intent is to provide an opportunity for customer satisfaction in a potentially...
Hazmat Shipping Violations - 06/29/2021
In order to reduce the recent increase in hazardous material shipping violations, ensure that dealership personnel that are performing the shipping function are familiar with the following aspects of the process. All hazmat parts must be returned using...
Window Glass - 05/26/2021
Bulletin 21-NA-065 has been released to provide information to help determine warranty coverage of scratched door window glass on 2020-21 Buick Encore GX and 2021 Chevrolet Trailblazer models. A key factor for determining damage vs warranty is the direction...
GM Authorization - 02/25/2021
... authorized claims require comments and those comments should be brief, but very specific as to why you are sending the claim to your WSC expert. Best practice: It is not necessary to attach items such as bulletins, night drop envelopes (unless...
Reject of the Month - January 2021 - 12/29/2020
... time as it exceeded the standard empowerment level of 2.0 hours. The technician’s time documentation supported 16.3 hours which was submitted in the base labor time field of the transaction. Authorization Reminder: Service management is responsible...
Fleet - 05/29/2020
... move came after the company reported a larger than expected first-quarter net loss. The company doesn’t expect a quick rebound in demand for rental cars over the next 12 months. This move is one of the many effects the Covid-19 crisis is having...
BrightDrop - 01/27/2021
... The pallet allows delivery drivers to easily transport goods from the vehicle to customer’s doors. The van will be powered by GM’s Ultium batteries and will be able to drive 250 miles on a full charge. The van will be available to customers...
Reject of the Month - November 2020 - 10/27/2020
Error Code 160: Labor Code 1443144 is not valid for damage code 36142. A 2020 Chevrolet Silverado was delivered to the dealership with transportation damage to the right-side rocker panel. The panel was dented below the rear door. The vehicle was...
CSMT App - 09/22/2020
... wheels, seat cover and cushions, outside mirror assemblies, steering wheels, and interior door trim. (Not to be confused with the Tire PRA process or the Claim Pre-Approval Request process through the Aftersales Empowerment portal). With the latest release...
Mail Out Review Tips: Job Card Close-Out - 08/25/2020
The complete cause and correction as documented by the technician on the shop copy must be transferred to all other copies of the job card/invoice and entered in the cause and correction fields in GWM at time of first transaction submission. P&P Article...
Letter of Notification - 04/22/2019
... are delivered during working hours at the dealership, a designated employee at the dealership does a walk around inspection of the vehicle, looking for damage or missing components. If found, the damage/missing item(s) are recorded using damage codes...
Recall Validation - 05/29/2019
... continue and complete the reprogramming. The system will display a 10-digit WCC that must be documented on the job card. ...
October 2018 Recall Update - 09/25/2018
Safety Recall 17276-02: Loss of Steering Assist: Certain 2014 Chevrolet Silverado LD and GMC Sierra LD vehicles are included in the recall population. The bulletin has been updated to include a note with the service procedure regarding a loss of assist...
Transportation Claims Over $500 - 08/20/2018
... claim over $500 must be submitted with specific attachments. All transactions, regardless of the dollar amount, must have the delivery receipt, and if applicable, a Letter of Notification attached to the transportation transaction at the time of submission....
... Chevrolet Malibu off at their local dealership for repair. The customer noticed that the battery would not hold a charge and a check engine was light on. For job 1, the repairing technician found that the battery was not holding a charge. A battery...
Warranty Empowerment - 06/26/2024
... also have a dollar limit, or in the case of OLH, labor time limit empowerment. Generally, when you exceed your empowerment, your warranty transaction must be sent to your Warranty Support Center Specialist for review. Transactions that exceed a dealership’s...
Hummer EV 37" Tire Calibration - 02/26/2024
When a 2022MY or newer GMC Hummer EV is modified with aftermarket oversize tires (37” only) the odometer and speedometer should be recalibrated to maintain accurate readings. A tire no larger than 37”x12.5” is recommended. Techline Customer...
Pre-Repair Authorization - 08/28/2024
... email will go to that email address. Not sure which email address was entered when creating your profile? You can access your profile information within the app at any time and edit or update it. The PRA number must be entered on the warranty transaction...
$500 Policy Deviation - 08/29/2024
... use of the Policy Evaluation Tool. The PET will display the dollar amount GM is willing to pay and what is the balance, if any. The balance can be paid for by the dealership or the customer. Service management can deviate from the balance shown...
WPC Bulletin Updates - 10/28/2022
... bulletin. While there are no other changes, there are important details that should be reviewed if you are not familiar with the WPC part return process. It has been a long-time requirement to remove customer personal information from the job card...
Reject of the Month - December 2022 - 11/21/2022
... of the new steering wheel, the technician found that the center steering wheel bolt was seized and would not come out. The technician removed the stripped bolt and replaced it with a new bolt. Additional technician comments stated that it was necessary...
January 2024 Recall Update - 12/26/2023
... The recall is in effect until January 31, 2026 and involves certain 2023 Chevrolet Silverado 1500 and GMC Sierra 1500 trucks. Approximately 31 vehicles are involved. Emission Recall N232418200 VECI Label and Emission Related Documents: The recall that...
Midtronics GR8 Sunset - 11/29/2023
... Warranty Claim Code and test result printout attachment will be the only acceptable supporting documentation for warranty battery replacement transactions....
Reject of the Month - January 2022 - 01/03/2022
... time as it exceeded the standard empowerment level of 2.0 hours. The technician’s time documentation supported 16.3 hours which was submitted in the base labor time field of the transaction. Authorization Reminder: Service management is responsible...
Reject of the Month - May 2022 - 04/26/2022
... base time and up to 1.0 hours diagnostic time. Service management reviewed the technician’s documentation and time punching to approve 1.8 hours OLH for excessive diagnostics. Management noted that multiple tests were required for proper vehicle...
Cross-Line Warranty - 10/26/2021
... skills (training, tools, and parts), you should explain that to the customer and inform that they would be better served at a franchise dealership, if that is an option. The overall intent is to provide an opportunity for customer satisfaction in a potentially...
Hazmat Shipping Violations - 06/29/2021
In order to reduce the recent increase in hazardous material shipping violations, ensure that dealership personnel that are performing the shipping function are familiar with the following aspects of the process. All hazmat parts must be returned using...
Window Glass - 05/26/2021
Bulletin 21-NA-065 has been released to provide information to help determine warranty coverage of scratched door window glass on 2020-21 Buick Encore GX and 2021 Chevrolet Trailblazer models. A key factor for determining damage vs warranty is the direction...
GM Authorization - 02/25/2021
... authorized claims require comments and those comments should be brief, but very specific as to why you are sending the claim to your WSC expert. Best practice: It is not necessary to attach items such as bulletins, night drop envelopes (unless...
Reject of the Month - January 2021 - 12/29/2020
... time as it exceeded the standard empowerment level of 2.0 hours. The technician’s time documentation supported 16.3 hours which was submitted in the base labor time field of the transaction. Authorization Reminder: Service management is responsible...
Fleet - 05/29/2020
... move came after the company reported a larger than expected first-quarter net loss. The company doesn’t expect a quick rebound in demand for rental cars over the next 12 months. This move is one of the many effects the Covid-19 crisis is having...
BrightDrop - 01/27/2021
... The pallet allows delivery drivers to easily transport goods from the vehicle to customer’s doors. The van will be powered by GM’s Ultium batteries and will be able to drive 250 miles on a full charge. The van will be available to customers...
Reject of the Month - November 2020 - 10/27/2020
Error Code 160: Labor Code 1443144 is not valid for damage code 36142. A 2020 Chevrolet Silverado was delivered to the dealership with transportation damage to the right-side rocker panel. The panel was dented below the rear door. The vehicle was...
CSMT App - 09/22/2020
... wheels, seat cover and cushions, outside mirror assemblies, steering wheels, and interior door trim. (Not to be confused with the Tire PRA process or the Claim Pre-Approval Request process through the Aftersales Empowerment portal). With the latest release...
Mail Out Review Tips: Job Card Close-Out - 08/25/2020
The complete cause and correction as documented by the technician on the shop copy must be transferred to all other copies of the job card/invoice and entered in the cause and correction fields in GWM at time of first transaction submission. P&P Article...
Letter of Notification - 04/22/2019
... are delivered during working hours at the dealership, a designated employee at the dealership does a walk around inspection of the vehicle, looking for damage or missing components. If found, the damage/missing item(s) are recorded using damage codes...
Recall Validation - 05/29/2019
... continue and complete the reprogramming. The system will display a 10-digit WCC that must be documented on the job card. ...
October 2018 Recall Update - 09/25/2018
Safety Recall 17276-02: Loss of Steering Assist: Certain 2014 Chevrolet Silverado LD and GMC Sierra LD vehicles are included in the recall population. The bulletin has been updated to include a note with the service procedure regarding a loss of assist...
Transportation Claims Over $500 - 08/20/2018
... claim over $500 must be submitted with specific attachments. All transactions, regardless of the dollar amount, must have the delivery receipt, and if applicable, a Letter of Notification attached to the transportation transaction at the time of submission....
Up Assemblies (UPDATED) - 07/23/2018
... for an up assembly should be handled in the following manner: 3 C’s: The technician must document the cause of failure and correction on the job card as well as identifying that the alternate part or up assembly was installed. Documentation should...
What is Customer Enthusiasm? - 12/21/2017
... something, but they are adamant that they didn’t. Because it can’t be proven as to what caused the crack, service management decides to replace the mirror and submit for warranty reimbursement. A customer is upset that you are...
Choosing the Correct Labor Operation for Consequential Damage Repairs - 06/19/2017
... part of a warranty administrator’s job. Labor operation and causal part selection tells GM what has failed and allows for improvement in future design, engineering, and supplier choices. One scenario that can be confusing to dealers is the...
Required Operating Procedures - Engine/Transmission Assemblies - 06/19/2017
... component, must include the cost comparison worksheet. The worksheet must contain a fully documented explanation supporting the replacement. ...
Service Policy and Procedure Update Preview - 09/27/2016
... rate, temperature, cycle, and unique seven-character flow code on the job card. All parts and documents are to be received by the WPC within 21 days. ...
Engineering Information (EI) Process - 01/23/2017
... providing time to repair the vehicle, as well as compensate the technician for the additional documentation time. Once GM Engineering has determined that sufficient data has been collected, the EI will be removed from IVH....
Add-On Concern - Service Manager Verification - 02/17/2017
... seat belt stuck. Policy states that the manager’s explanation must specifically describe what the service manager saw or verified upon inspection or road test. There is more to an add-on than simply performing the repair. Ensure that all...
OnStar Go - 12/21/2016
... on GM’s ability to attract partners and offer a wide variety of apps so that consumers don’t defer to their smartphones instead of using OnStar Go....
Enterprise Mechanical Repair Protection (eMRP) - 12/21/2016
... for claim authorization on all claims. When contacting eMRP, the dealer must have a detailed breakdown of the labor and parts (including part numbers) for the repair to obtain claim authorization. Once authorization has been received, the dealer will...
Maintenance, Maintenance and More Maintenance - 07/03/2013
... Guidelines (refer to the Warranty 101 article on page 5 for detail on finding the Guidelines document)Term: 2-years/24,000 miles, whichever comes first, limited to four service eventsFrequency: Based on the OLM, with the oil life percentage recorded...
Summer Splash Accessory Promo - 09/04/2013
... the repair procedure, select the Global Labour Time Guide link from the drop-down menu. You will be taken to the corresponding labour code in the LTG. ...
Disclosure of non-GM parts & non-GM Service Contracts - 07/03/2013
... made or parts and/or accessories installed on the vehicle that are non-GM Approved. If you sell your customer a non-GM service contract, anything other than GMPP, you must make certain that the customer understands that GM has no relationship to the...
Service Up Front - 04/12/2013
... the customers are likely to come, and they eventually will buy a new vehicle. The theory boils down to more emphasis on service, the service lane by service writers and the service lounge by bringing them to the forefront at the dealership. ...
Seat Belt Webbing - 03/11/2013
... should not be. Customer concerns of belts that are twisted, backwards, flipped, tangled or upside down should be addressed with PI0388B. The bulletin provides instruction on repositioning the latch plate properly on the webbing. The seat belt retractor...
End of the Avalanche - 02/26/2013
... last month to order the Avalanche. The Avalanche features unusual styling, a midgate, and a cargo door at the rear of the passenger cabin that allows the bed to extend into the cab. ...
Bulletin 06-06-01-007F Duramax Diesel Engine Modifications - 11/05/2012
"GM does not support or endorse the use of devices or modifications that, when installed, increase the engine horsepower and torque." The technician is responsible for identifying that an engine failure is due to a power-up device. This can only...
North American Cross Border Warranty Coverage - 11/05/2012
If a customer, who purchased their vehicle and lives in either Canada or Mexico, stops by your dealership with a warranty defect, you are permitted to make the necessary repairs. It is preferable that the customer seek out a service agent that is of the...
Seasonal Gas Increase - 04/13/2012
Typically every year when the gas prices rise so do the sales of smaller cars. Once the gas prices fall, consumers are back to purchasing full-sized SUV's and cars. Some industry analysts believe 2012 will be different, simply because we believe that...
Limited Warranty Coverage At-A-Glance - 03/08/2012
Did you know that there is a link in GlobalConnect for a very useful reference tool called the Limited Warranty Coverage At A Glance? The matrix provides applicable warranties for model years 2001-2012. The coverages are broken down by division (Buick,...
GMPP - 02/07/2012
... Resources may be found at: http://estore.allydealer.com/login.php To log into the site, enter your dealership BAC code for the username and password. Once logged on you have the opportunity to download a variety of resources including the current GMPP...
GWM and GMPP - 05/02/2012
... Remember that the amount reimbursed on a sublet repair may not exceed the amount the dealership would have received if it had performed the repairs. Claims Automated Response Entry System (CARES) - www.gmppcares.com - CARES is a web-based tool that provides...
New Administrative Allowance - 06/06/2012
Dealer Empowerment labour operation Z7920, incidental non-warranty expense, is used to reimburse your customer for reasonable expenses incurred as a result of a service repair. A 0.2 hour administrative allowance is now permissible for issuing a reimbursement...
Volt - 08/09/2012
... the coveted car pool lane. Some California dealers have said that sales of the plug-in hybrid have doubled or tripled over the past few months since GM began distributing the new models that qualify for California's high occupancy vehicle sticker. The...
Everyday Value and the $5 Reimbursement - 11/17/2011
... do not return to the dealership for maintenance service is the price. Value pricing will help get your customers in your dealership. The multipoint inspections provide additional opportunities for service sales.When doing an oil change on 2011 and newer...
Parts Reminders - 06/30/2011
... Non-GM parts are to be claimed in the parts field of the transaction with the reason for their use documented on the job card. The corresponding dealer net price of the non-GM part must also be indicated. 3. The parts department must acknowledge the...
... for an up assembly should be handled in the following manner: 3 C’s: The technician must document the cause of failure and correction on the job card as well as identifying that the alternate part or up assembly was installed. Documentation should...
What is Customer Enthusiasm? - 12/21/2017
... something, but they are adamant that they didn’t. Because it can’t be proven as to what caused the crack, service management decides to replace the mirror and submit for warranty reimbursement. A customer is upset that you are...
Choosing the Correct Labor Operation for Consequential Damage Repairs - 06/19/2017
... part of a warranty administrator’s job. Labor operation and causal part selection tells GM what has failed and allows for improvement in future design, engineering, and supplier choices. One scenario that can be confusing to dealers is the...
Required Operating Procedures - Engine/Transmission Assemblies - 06/19/2017
... component, must include the cost comparison worksheet. The worksheet must contain a fully documented explanation supporting the replacement. ...
Service Policy and Procedure Update Preview - 09/27/2016
... rate, temperature, cycle, and unique seven-character flow code on the job card. All parts and documents are to be received by the WPC within 21 days. ...
Engineering Information (EI) Process - 01/23/2017
... providing time to repair the vehicle, as well as compensate the technician for the additional documentation time. Once GM Engineering has determined that sufficient data has been collected, the EI will be removed from IVH....
Add-On Concern - Service Manager Verification - 02/17/2017
... seat belt stuck. Policy states that the manager’s explanation must specifically describe what the service manager saw or verified upon inspection or road test. There is more to an add-on than simply performing the repair. Ensure that all...
OnStar Go - 12/21/2016
... on GM’s ability to attract partners and offer a wide variety of apps so that consumers don’t defer to their smartphones instead of using OnStar Go....
Enterprise Mechanical Repair Protection (eMRP) - 12/21/2016
... for claim authorization on all claims. When contacting eMRP, the dealer must have a detailed breakdown of the labor and parts (including part numbers) for the repair to obtain claim authorization. Once authorization has been received, the dealer will...
Maintenance, Maintenance and More Maintenance - 07/03/2013
... Guidelines (refer to the Warranty 101 article on page 5 for detail on finding the Guidelines document)Term: 2-years/24,000 miles, whichever comes first, limited to four service eventsFrequency: Based on the OLM, with the oil life percentage recorded...
Summer Splash Accessory Promo - 09/04/2013
... the repair procedure, select the Global Labour Time Guide link from the drop-down menu. You will be taken to the corresponding labour code in the LTG. ...
Disclosure of non-GM parts & non-GM Service Contracts - 07/03/2013
... made or parts and/or accessories installed on the vehicle that are non-GM Approved. If you sell your customer a non-GM service contract, anything other than GMPP, you must make certain that the customer understands that GM has no relationship to the...
Service Up Front - 04/12/2013
... the customers are likely to come, and they eventually will buy a new vehicle. The theory boils down to more emphasis on service, the service lane by service writers and the service lounge by bringing them to the forefront at the dealership. ...
Seat Belt Webbing - 03/11/2013
... should not be. Customer concerns of belts that are twisted, backwards, flipped, tangled or upside down should be addressed with PI0388B. The bulletin provides instruction on repositioning the latch plate properly on the webbing. The seat belt retractor...
End of the Avalanche - 02/26/2013
... last month to order the Avalanche. The Avalanche features unusual styling, a midgate, and a cargo door at the rear of the passenger cabin that allows the bed to extend into the cab. ...
Bulletin 06-06-01-007F Duramax Diesel Engine Modifications - 11/05/2012
"GM does not support or endorse the use of devices or modifications that, when installed, increase the engine horsepower and torque." The technician is responsible for identifying that an engine failure is due to a power-up device. This can only...
North American Cross Border Warranty Coverage - 11/05/2012
If a customer, who purchased their vehicle and lives in either Canada or Mexico, stops by your dealership with a warranty defect, you are permitted to make the necessary repairs. It is preferable that the customer seek out a service agent that is of the...
Seasonal Gas Increase - 04/13/2012
Typically every year when the gas prices rise so do the sales of smaller cars. Once the gas prices fall, consumers are back to purchasing full-sized SUV's and cars. Some industry analysts believe 2012 will be different, simply because we believe that...
Limited Warranty Coverage At-A-Glance - 03/08/2012
Did you know that there is a link in GlobalConnect for a very useful reference tool called the Limited Warranty Coverage At A Glance? The matrix provides applicable warranties for model years 2001-2012. The coverages are broken down by division (Buick,...
GMPP - 02/07/2012
... Resources may be found at: http://estore.allydealer.com/login.php To log into the site, enter your dealership BAC code for the username and password. Once logged on you have the opportunity to download a variety of resources including the current GMPP...
GWM and GMPP - 05/02/2012
... Remember that the amount reimbursed on a sublet repair may not exceed the amount the dealership would have received if it had performed the repairs. Claims Automated Response Entry System (CARES) - www.gmppcares.com - CARES is a web-based tool that provides...
New Administrative Allowance - 06/06/2012
Dealer Empowerment labour operation Z7920, incidental non-warranty expense, is used to reimburse your customer for reasonable expenses incurred as a result of a service repair. A 0.2 hour administrative allowance is now permissible for issuing a reimbursement...
Volt - 08/09/2012
... the coveted car pool lane. Some California dealers have said that sales of the plug-in hybrid have doubled or tripled over the past few months since GM began distributing the new models that qualify for California's high occupancy vehicle sticker. The...
Everyday Value and the $5 Reimbursement - 11/17/2011
... do not return to the dealership for maintenance service is the price. Value pricing will help get your customers in your dealership. The multipoint inspections provide additional opportunities for service sales.When doing an oil change on 2011 and newer...
Parts Reminders - 06/30/2011
... Non-GM parts are to be claimed in the parts field of the transaction with the reason for their use documented on the job card. The corresponding dealer net price of the non-GM part must also be indicated. 3. The parts department must acknowledge the...
Satellite Radio - 08/09/2011
Pandora offers Internet radio service to 100 million registered users. Consumers download a free Pandora application to their smart phones, the application then relays signals to the car's audio system to play a customized, Pandora built, lineup of music...
Getting a Good Flush Code - 09/16/2010
A flush code is required for all transmission replacements. Did you know that getting a good flush code depends heavily on how the equipment is used? Improper use of a flush machine can easily result in a failed flush code. There are a few easy ways to...
Warranty Claim Submissions On The Decline - 08/10/2010
... last two years. These reductions save the automaker much needed money; sometimes several hundred dollars per vehicle sold and it also boost resale values. The Cadillac DTS, Buick LaCrosse and Buick Lucerne rank among vehicles with the fewest problems...
Diesel Exhaust Fluid - 08/10/2010
... PDI and then a fill for the DEF fluid at time of sale without authorization. The fill must be documented on the PDI job card or the point of sale job card....
Let The Weather Drive Service! - 11/18/2010
... ice may not bring the holiday spirit to all, but it does present an opportunity to better service your customers. There are several ways that a service department can provide weather specific service to its customers and improve sales in the process....
Process Review: Recall 10038 - 12/24/2010
... dealt with this repair enough to know all the ins and outs while others have only seen a few. If your dealership has experienced trouble getting this recall processed without issue here are a few tips that may help:Make sure you include any required...
Saturn, Hummer and Pontiac Vehicle Warranty Repairs - 11/18/2010
... the GM zone team for assistance.GM asks that in the event that one of these vehicle owners visits your service department you will offer the same attention and high quality service that is offered to your current service customers.Service Policy and...
Recall/Campaign Review - 02/23/2011
... revenue. Keeping current on the changes in campaigns/recalls will only enhance these benefits for your dealership. ...
Safety Recall 09049A - 04/27/2011
... 2006 model year vehicles; this version release includes the 2007 model year. The technician must document the part number for the PCM as well as the lot number on the job card. This information must also be included in the claim submission in the co...
PDI Fluid Adds ... On The Forum - 03/10/2011
... amount, they are able to submit for a greater amount. The GM Policy and Procedure Manual does not address this issue, but we can offer some direction on how reimbursement may be possible. First, thoroughly document the exact need or reason for the additional...
Transmission Serial Numbers - 03/10/2011
If you have submitted a transmission replacement claim recently you may have experienced some confusion with transmission serial numbers. There are some basics steps that can be taken on the dealer's end to reduce or prevent future headaches related to...
Self-Driving Cars - 02/02/2016
Autonomous vehicles obey the law without exception. That would typically be the appropriate way to program a robot to drive a car, but good luck trying to merge onto a chaotic, packed highway with traffic moving above the posted speed limit. The car's...
Maintenance - 10/23/2015
... commercial customers can continue to choose the Fleet Delete Option Code R9Y for this service. By doing so it allows an off-invoice credit in lieu of the Included Maintenance Programs for Chevrolet, Buick, and GMC models. The option code is available...
JK Tyre Added to GWM - 10/23/2015
... operation: 8060650Tire brand: JKTYRETire Performance Criteria (TPC): NoneTire size and DOT Code: As ApplicableIf a UPS shipping label is generated during the PRA process, the defective tire(s) are to be immediately returned to the WPC. ...
August 2016 Recall Update - 07/28/2016
... 45340-02: BYOM1 Lockup with Loss of Key Chime: Certain Chevrolet vehicles equipped with Bring Your Own Media are involved in the recall; 2015-2017 Sonic, 2016 Aveo, 2013-2015 Spark, 2016-2017 Tracker, and 2015-2016 Trax. The bulletin has been updated...
Dream Cruise - 08/23/2016
... venue for carmakers to market to people who love driving. Fiat displayed more than 70 Chrysler, Dodge, Jeep, Ram, Mopar, and Fiats. Chevrolet's events included a plant tour at the Lansing Grand River Assembly Plant as well as a Camaro 50 cruise. Ford's...
Recall Completion - 07/28/2016
... fact there is an open recall on their vehicle, the service advisor must take the time to explain what the recall is for. Customers who weren't prepared or don't have the time to do the recall may refuse to have the recall completed. Every effort should...
Android Upgrade Update - 04/28/2016
... with NGI 2.5 radios. Dealers have the option of performing the upgrade either by using the DVD to download the software to a USB drive or by using TIS2WEB to download the software to a USB drive. The use of TIS2WEB may add download time based on the...
GM Parts Ordering - 04/28/2016
... the cost of shipping must be attached to the job card for supporting documentation. Getting your warranty customer's vehicle fixed quickly will lead to greater satisfaction - a goal every service agent wants to achieve. ...
GWM: Program Information - 04/28/2016
... program details are made available through the guides, such as labor operation, reimbursement, documentation requirements, term and much more. Program guides are available for the GMC Pro-Grade, Experience Buick, Chevrolet Complete Care, and Cadillac...
Service Management Authorization Matrix - 05/24/2016
... Management Authorization Matrix that was released in mid-April. The matrix is available as a downloadable resource in the Service Policies and Procedures Manual, Article 3.2.13. The most recent additions to the matrix are indicated with a yellow highlighter.Recent...
Application of Authorization Code R Changes - 03/26/2015
... repair. With this new requirement, service advisors must scrutinize vehicle history to determine what warranty repairs were previously submitted and paid for and may result in doing that repair again. If there is a possibility of a repeat, the job card...
WPC and Core Reimbursement - 01/21/2015
... printed and attached to the job card. The parts department should easily be able to provide this documentation. Service agents are also allowed to claim up to 0.3 in the administrative allowance labor field for the extra effort required in sending the...
Reject of the Month - 01/21/2015
The owner of a 2014 Chevrolet Sonic had a concern with all four of the windows sticking when going up and down. The technician confirmed that the windows were sticking, ordered, and later installed weatherstrips for the windows. The technician noted that...
Pyramid Repair Reminder - 06/30/2015
... repair. This means that the person submitting the warranty transaction must completely understand what a pyramid repair is. A repair group is also defined as a service category. From the Labor Time Guide, let's look at a service category:Within...
Pandora offers Internet radio service to 100 million registered users. Consumers download a free Pandora application to their smart phones, the application then relays signals to the car's audio system to play a customized, Pandora built, lineup of music...
Getting a Good Flush Code - 09/16/2010
A flush code is required for all transmission replacements. Did you know that getting a good flush code depends heavily on how the equipment is used? Improper use of a flush machine can easily result in a failed flush code. There are a few easy ways to...
Warranty Claim Submissions On The Decline - 08/10/2010
... last two years. These reductions save the automaker much needed money; sometimes several hundred dollars per vehicle sold and it also boost resale values. The Cadillac DTS, Buick LaCrosse and Buick Lucerne rank among vehicles with the fewest problems...
Diesel Exhaust Fluid - 08/10/2010
... PDI and then a fill for the DEF fluid at time of sale without authorization. The fill must be documented on the PDI job card or the point of sale job card....
Let The Weather Drive Service! - 11/18/2010
... ice may not bring the holiday spirit to all, but it does present an opportunity to better service your customers. There are several ways that a service department can provide weather specific service to its customers and improve sales in the process....
Process Review: Recall 10038 - 12/24/2010
... dealt with this repair enough to know all the ins and outs while others have only seen a few. If your dealership has experienced trouble getting this recall processed without issue here are a few tips that may help:Make sure you include any required...
Saturn, Hummer and Pontiac Vehicle Warranty Repairs - 11/18/2010
... the GM zone team for assistance.GM asks that in the event that one of these vehicle owners visits your service department you will offer the same attention and high quality service that is offered to your current service customers.Service Policy and...
Recall/Campaign Review - 02/23/2011
... revenue. Keeping current on the changes in campaigns/recalls will only enhance these benefits for your dealership. ...
Safety Recall 09049A - 04/27/2011
... 2006 model year vehicles; this version release includes the 2007 model year. The technician must document the part number for the PCM as well as the lot number on the job card. This information must also be included in the claim submission in the co...
PDI Fluid Adds ... On The Forum - 03/10/2011
... amount, they are able to submit for a greater amount. The GM Policy and Procedure Manual does not address this issue, but we can offer some direction on how reimbursement may be possible. First, thoroughly document the exact need or reason for the additional...
Transmission Serial Numbers - 03/10/2011
If you have submitted a transmission replacement claim recently you may have experienced some confusion with transmission serial numbers. There are some basics steps that can be taken on the dealer's end to reduce or prevent future headaches related to...
Self-Driving Cars - 02/02/2016
Autonomous vehicles obey the law without exception. That would typically be the appropriate way to program a robot to drive a car, but good luck trying to merge onto a chaotic, packed highway with traffic moving above the posted speed limit. The car's...
Maintenance - 10/23/2015
... commercial customers can continue to choose the Fleet Delete Option Code R9Y for this service. By doing so it allows an off-invoice credit in lieu of the Included Maintenance Programs for Chevrolet, Buick, and GMC models. The option code is available...
JK Tyre Added to GWM - 10/23/2015
... operation: 8060650Tire brand: JKTYRETire Performance Criteria (TPC): NoneTire size and DOT Code: As ApplicableIf a UPS shipping label is generated during the PRA process, the defective tire(s) are to be immediately returned to the WPC. ...
August 2016 Recall Update - 07/28/2016
... 45340-02: BYOM1 Lockup with Loss of Key Chime: Certain Chevrolet vehicles equipped with Bring Your Own Media are involved in the recall; 2015-2017 Sonic, 2016 Aveo, 2013-2015 Spark, 2016-2017 Tracker, and 2015-2016 Trax. The bulletin has been updated...
Dream Cruise - 08/23/2016
... venue for carmakers to market to people who love driving. Fiat displayed more than 70 Chrysler, Dodge, Jeep, Ram, Mopar, and Fiats. Chevrolet's events included a plant tour at the Lansing Grand River Assembly Plant as well as a Camaro 50 cruise. Ford's...
Recall Completion - 07/28/2016
... fact there is an open recall on their vehicle, the service advisor must take the time to explain what the recall is for. Customers who weren't prepared or don't have the time to do the recall may refuse to have the recall completed. Every effort should...
Android Upgrade Update - 04/28/2016
... with NGI 2.5 radios. Dealers have the option of performing the upgrade either by using the DVD to download the software to a USB drive or by using TIS2WEB to download the software to a USB drive. The use of TIS2WEB may add download time based on the...
GM Parts Ordering - 04/28/2016
... the cost of shipping must be attached to the job card for supporting documentation. Getting your warranty customer's vehicle fixed quickly will lead to greater satisfaction - a goal every service agent wants to achieve. ...
GWM: Program Information - 04/28/2016
... program details are made available through the guides, such as labor operation, reimbursement, documentation requirements, term and much more. Program guides are available for the GMC Pro-Grade, Experience Buick, Chevrolet Complete Care, and Cadillac...
Service Management Authorization Matrix - 05/24/2016
... Management Authorization Matrix that was released in mid-April. The matrix is available as a downloadable resource in the Service Policies and Procedures Manual, Article 3.2.13. The most recent additions to the matrix are indicated with a yellow highlighter.Recent...
Application of Authorization Code R Changes - 03/26/2015
... repair. With this new requirement, service advisors must scrutinize vehicle history to determine what warranty repairs were previously submitted and paid for and may result in doing that repair again. If there is a possibility of a repeat, the job card...
WPC and Core Reimbursement - 01/21/2015
... printed and attached to the job card. The parts department should easily be able to provide this documentation. Service agents are also allowed to claim up to 0.3 in the administrative allowance labor field for the extra effort required in sending the...
Reject of the Month - 01/21/2015
The owner of a 2014 Chevrolet Sonic had a concern with all four of the windows sticking when going up and down. The technician confirmed that the windows were sticking, ordered, and later installed weatherstrips for the windows. The technician noted that...
Pyramid Repair Reminder - 06/30/2015
... repair. This means that the person submitting the warranty transaction must completely understand what a pyramid repair is. A repair group is also defined as a service category. From the Labor Time Guide, let's look at a service category:Within...
Used Vehicle Price - 10/02/2015
... When a good consumer pickup truck comes in the auction market, it is quickly purchased for top dollar. ...
Maintenance Programs - 09/02/2015
... for GM Authorization.Labor Operations: All of the maintenance program labor operations and dollar amounts are available in the LTG. Select Service from the Departments dropdown menu in GlobalConnect. Select Service Information (SI) from the...
End Production - 07/30/2013
... midgate system that replaces the traditional wall between the interior and the pickup bed. Folding down the midgate and the second row seats expands the tonneau covered area from five to eight feet. By removing the tonneau and rear window there is room...
New or Refreshed - 07/30/2013
The redesigned Corvette, Silverado, and Impala are just a few of the 18 new or refreshed GM vehicles arriving in the US this year. This signifies the largest number of new products in the company's history. The models will flip GM's lineup to one of the...
Customer Concern Not Duplicated - 10/01/2013
... Card on the Member's Area website. Policies associated with the use of the CCND operations:- Document the circumstances leading to the use of the labour operation on the job card- Actual time labour operation, 0.1-0.3 hours- New and/or used...
Safety Recall 12213 - 12/09/2013
... assist. The recall affects certain 2011-2012 Chevrolet Cruze vehicles equipped with a 1.4L DOHC Turbo Engine and 6T40 FWD Automatic Transmission. It is anticipated that there will be 8 phased customer letter mail dates, going well into 2014.Phase...
Parts and Accessories and Lifetime Parts Warranty - 01/10/2014
... The Limited Lifetime Parts warranty is not valid if the part is sold over-the-counter; coverage would be 12 months only. ...
Recalls as Add On Repairs - 09/09/2014
... that there are no open recalls on the vehicle they are writing up for service. However, that doesn't always happen. If an open recall is discovered after a job card has been written, the customer must first be contacted for permission to do the recall....
Americans Driving Less - 04/03/2014
... have since declined 8.8%. This decline in driving is unprecedented and definitely unforeseen. It doesn't appear to be a result of a weak economy or due to higher gas prices. Average fuel efficiency has surged over the last decade, putting the real cost...
Rental Policies - 12/19/2014
... GM authorization is required for six or more days. The reason for the rental vehicle must be documented on the job card. The number of vehicle rental reimbursement days claimed must be justified by the warranty repair(s) performed.Parts expediting...
Wiring Repair Labour Op Bulletin - 12/19/2014
... wiring operations. The operation is for body ground stud or nut repairs or replacements. The Document Id of the Locator View of the ground fastener which required the repair must be entered in the Labour Dependency Field of the transaction. Refer to...
Global Warranty Management System Part Returns - 01/06/2010
... with the red asterisk next to the boxClick on Save and PrintA pop up window will appear telling you if the request is for a part or document; the screen is titled Warranty Part Return to Service AgentPrint this page and minimize the windowA smaller pop...
Paint Mix Time - 05/12/2010
... amount of the paint material allowance for each labour operation. If the amount is $37.77 or less you are allowed to claim 0.3. If the amount is $37.78 or greater you are allowed to claim 0.4.Previously when there were multiple paint repairs on one job...
Owner's Manual Availability - 05/12/2010
... area. Access Service Information (SI), enter the VIN or model year, model and make and then scroll down through the options to the owners manual link. An example of a service procedure available in the service manual of a 2010 Cadillac SRX: reset the...
May 2014 Recall Update - 05/09/2014
... model year vehicles equipped with a 10.5" rear axle are involved: Chevrolet Express, Silverado, Suburban 2500 series and GMC Savanna, Sierra, Yukon XL 2500 series.Emission Recall 13410: LPG Fuel Pump Wear: CleanFUEL is conducting an emission recall....
Submitting a Transportation Transaction - 07/01/2014
... - Punctured13 - Torn14 - Dented - paint not damagedThe other damage types not listed typically wouldn't need OLH, as they are either used for repairs that require a replacement of a component, or just a paint repair. There is no provision for paint blend...
November 2013 Recall Update - 11/18/2013
... Involved in the recall are certain 2011-2012 Chevrolet Cruze vehicles equipped with a 1.4L DOHC gasoline turbo engine and 6T40 FWD Automatic Transmission. The engine-transmission combination requires supplemental vacuum under certain operating conditions....
December 2015 Recall Update - 12/01/2015
... Natural Gas Vehicles are involved in this recall including the 2013-2014 Chevrolet Express, Silverado HD; 2013 GMC Savana; and 2013-2014 GMC Sierra HD. The recall was originally released on November 12, 2013; on November 27, 2013, vehicles that were...
January 2016 Recall Update - 01/11/2016
... to clarify step 5 of the service procedure. The recall affects certain 2007-2009 Chevrolet Silverado and GMC Sierra vehicles that are currently or were previously registered in Alaska, Connecticut, Delaware, District of Columbia, Illinois, Indiana, Iowa,...
Goodwill - 04/27/2011
... being the goodwill program. Any warranty administrator can probably provide a sound description of what goodwill means. While most are aware of what goodwill means, some remain confused about how and when this tool can be used.The keys to properly applying...
Reject of the Month - 12/18/2012
... when the warranty administrator opened the bulletin in SI, that the cause for error became somewhat evident. Highlighted on the bulletin document with numerous asterisks was the statement: This Program is in Effect Until October 31, 2012. The warranty...
Service Programming System - 03/21/2017
... the SPS WCC on the job card or attach a print out of the programming complete screen - now what? If that situation arises, the following steps may be performed to retrieve the code: Open up TIS on the computer used to program the vehicle Select and...
CPO Warranty Coverage - 03/21/2017
... the Quick Links section. Select Dealership Policies, Procedures, and Manuals and scroll down until you see the guide. This guide should be downloaded and saved on your service advisors desktops for easy access in checking to see if a labor operation...
What is the empowerment level at my dealership? - 07/25/2017
Have you or someone else in the service department has asked this question, or are your transactions with certain service agent self-authorization codes rejecting? Dealerships that did not meet minimum STS thresholds at the end of the second quarter (98%),...
Warranty Repairs on Vehicles Sold in Canada - 05/22/2017
... have the technology to display either miles/kilometers, you must do the math to find out what the conversion actually is. If a Canadian customer does permanently move to the U.S, or the dealership acquires pre-owned vehicles that were originally...
... When a good consumer pickup truck comes in the auction market, it is quickly purchased for top dollar. ...
Maintenance Programs - 09/02/2015
... for GM Authorization.Labor Operations: All of the maintenance program labor operations and dollar amounts are available in the LTG. Select Service from the Departments dropdown menu in GlobalConnect. Select Service Information (SI) from the...
End Production - 07/30/2013
... midgate system that replaces the traditional wall between the interior and the pickup bed. Folding down the midgate and the second row seats expands the tonneau covered area from five to eight feet. By removing the tonneau and rear window there is room...
New or Refreshed - 07/30/2013
The redesigned Corvette, Silverado, and Impala are just a few of the 18 new or refreshed GM vehicles arriving in the US this year. This signifies the largest number of new products in the company's history. The models will flip GM's lineup to one of the...
Customer Concern Not Duplicated - 10/01/2013
... Card on the Member's Area website. Policies associated with the use of the CCND operations:- Document the circumstances leading to the use of the labour operation on the job card- Actual time labour operation, 0.1-0.3 hours- New and/or used...
Safety Recall 12213 - 12/09/2013
... assist. The recall affects certain 2011-2012 Chevrolet Cruze vehicles equipped with a 1.4L DOHC Turbo Engine and 6T40 FWD Automatic Transmission. It is anticipated that there will be 8 phased customer letter mail dates, going well into 2014.Phase...
Parts and Accessories and Lifetime Parts Warranty - 01/10/2014
... The Limited Lifetime Parts warranty is not valid if the part is sold over-the-counter; coverage would be 12 months only. ...
Recalls as Add On Repairs - 09/09/2014
... that there are no open recalls on the vehicle they are writing up for service. However, that doesn't always happen. If an open recall is discovered after a job card has been written, the customer must first be contacted for permission to do the recall....
Americans Driving Less - 04/03/2014
... have since declined 8.8%. This decline in driving is unprecedented and definitely unforeseen. It doesn't appear to be a result of a weak economy or due to higher gas prices. Average fuel efficiency has surged over the last decade, putting the real cost...
Rental Policies - 12/19/2014
... GM authorization is required for six or more days. The reason for the rental vehicle must be documented on the job card. The number of vehicle rental reimbursement days claimed must be justified by the warranty repair(s) performed.Parts expediting...
Wiring Repair Labour Op Bulletin - 12/19/2014
... wiring operations. The operation is for body ground stud or nut repairs or replacements. The Document Id of the Locator View of the ground fastener which required the repair must be entered in the Labour Dependency Field of the transaction. Refer to...
Global Warranty Management System Part Returns - 01/06/2010
... with the red asterisk next to the boxClick on Save and PrintA pop up window will appear telling you if the request is for a part or document; the screen is titled Warranty Part Return to Service AgentPrint this page and minimize the windowA smaller pop...
Paint Mix Time - 05/12/2010
... amount of the paint material allowance for each labour operation. If the amount is $37.77 or less you are allowed to claim 0.3. If the amount is $37.78 or greater you are allowed to claim 0.4.Previously when there were multiple paint repairs on one job...
Owner's Manual Availability - 05/12/2010
... area. Access Service Information (SI), enter the VIN or model year, model and make and then scroll down through the options to the owners manual link. An example of a service procedure available in the service manual of a 2010 Cadillac SRX: reset the...
May 2014 Recall Update - 05/09/2014
... model year vehicles equipped with a 10.5" rear axle are involved: Chevrolet Express, Silverado, Suburban 2500 series and GMC Savanna, Sierra, Yukon XL 2500 series.Emission Recall 13410: LPG Fuel Pump Wear: CleanFUEL is conducting an emission recall....
Submitting a Transportation Transaction - 07/01/2014
... - Punctured13 - Torn14 - Dented - paint not damagedThe other damage types not listed typically wouldn't need OLH, as they are either used for repairs that require a replacement of a component, or just a paint repair. There is no provision for paint blend...
November 2013 Recall Update - 11/18/2013
... Involved in the recall are certain 2011-2012 Chevrolet Cruze vehicles equipped with a 1.4L DOHC gasoline turbo engine and 6T40 FWD Automatic Transmission. The engine-transmission combination requires supplemental vacuum under certain operating conditions....
December 2015 Recall Update - 12/01/2015
... Natural Gas Vehicles are involved in this recall including the 2013-2014 Chevrolet Express, Silverado HD; 2013 GMC Savana; and 2013-2014 GMC Sierra HD. The recall was originally released on November 12, 2013; on November 27, 2013, vehicles that were...
January 2016 Recall Update - 01/11/2016
... to clarify step 5 of the service procedure. The recall affects certain 2007-2009 Chevrolet Silverado and GMC Sierra vehicles that are currently or were previously registered in Alaska, Connecticut, Delaware, District of Columbia, Illinois, Indiana, Iowa,...
Goodwill - 04/27/2011
... being the goodwill program. Any warranty administrator can probably provide a sound description of what goodwill means. While most are aware of what goodwill means, some remain confused about how and when this tool can be used.The keys to properly applying...
Reject of the Month - 12/18/2012
... when the warranty administrator opened the bulletin in SI, that the cause for error became somewhat evident. Highlighted on the bulletin document with numerous asterisks was the statement: This Program is in Effect Until October 31, 2012. The warranty...
Service Programming System - 03/21/2017
... the SPS WCC on the job card or attach a print out of the programming complete screen - now what? If that situation arises, the following steps may be performed to retrieve the code: Open up TIS on the computer used to program the vehicle Select and...
CPO Warranty Coverage - 03/21/2017
... the Quick Links section. Select Dealership Policies, Procedures, and Manuals and scroll down until you see the guide. This guide should be downloaded and saved on your service advisors desktops for easy access in checking to see if a labor operation...
What is the empowerment level at my dealership? - 07/25/2017
Have you or someone else in the service department has asked this question, or are your transactions with certain service agent self-authorization codes rejecting? Dealerships that did not meet minimum STS thresholds at the end of the second quarter (98%),...
Warranty Repairs on Vehicles Sold in Canada - 05/22/2017
... have the technology to display either miles/kilometers, you must do the math to find out what the conversion actually is. If a Canadian customer does permanently move to the U.S, or the dealership acquires pre-owned vehicles that were originally...
Reject of the Month - 10/24/2017
... GM reviewer rejected the transaction requesting additional 3 C’s-specifically, what was the failure with the sensors and why did all four require replacement? The reviewer also inquired about the remote control door lock receiver that was also...
The Product Field Action Vehicle Report (CAM-03) form - 07/23/2018
... to Email” button at the bottom of the form. It may also be emailed with supporting documentation to productfieldactionvehiclereport@gm.com. The new form has been designed to speed dealer submission and form processing. The new CAM-03 form...
Customer Concern Not Duplicated - 06/25/2018
The collection of Customer Concern Not Duplicated labor operations are available to pay your technicians when they have justified time involved in diagnosing a vehicle, with the end result being, they could not find anything defective. If the operations...
Signatures - 10/23/2018
... the job card obtained at write up. Early bird envelope or drop off form completed by the customer. Documentation such as a handwritten note or email provided by the customer prior to the initial job card write up documenting the service requests. Signed...
GM Organizational Terms - 10/27/2020
... - Assistance expenditures made to satisfy the customer. The term “Goodwill” does not refer to a vehicle repair. Repair outside of warranty is “Policy.” Goodwill is the term for the tools that are used to offset customer inconvenience...
DECEMBER 2020 RECALL UPDATE - 11/25/2020
... the customer notification letter. Certain 2018 Cadillac Escalade, Escalade ESV, Chevrolet Silverado LD, Tahoe, GMC Sierra LD, Yukon, and Yukon XL vehicles are included in the population. Emission Recall N202310040 Incorrect HVAC Airflow Calibration:...
Rental Vehicle Damage - 12/29/2020
... VUA and document your coverage verification call as well as the date/time, who you spoke with, and what was confirmed. When asking for their signature, take this opportunity to verbally remind the customer of their responsibility for the vehicle...
Required Job Card Information - 01/03/2020
... required information”. We’ve written about these requirements last year and most of what is required is common sense when it comes to the job card header. One of the requirements that service advisors often miss is ensuring that the correct...
Warranty Analysis - 01/03/2020
... in Global Warranty Management offers numerous tools and resources to do just that. Whether you are a new warranty administrator or a seasoned professional, there are many warranty analysis reports that can provide insight into the warranty processes...
December 2019 Recall Update - 12/02/2019
... The bulletin affects certain 2015-17 Cadillac Escalade, Escalade ESV, 2014-18 Chevrolet Silverado LD, GMC Sierra LD, 2015-18 Chevrolet Suburban, GMC Yukon, Yukon XL, and 2015-19 Chevrolet Tahoe vehicles. Safety Recall N182206310-02: Diesel Engine...
Pre-Repair Authorization - 09/24/2019
... email will go to that email address. Not sure which email address was entered when creating your profile? You can access your profile information within the app at any time and edit or update it. The PRA number must be entered on the warranty transaction...
Variable Diagnostic Time - 08/27/2019
... 2019 edition of the Warranty News, we revisited the concept of variable diagnosis and asked for your input on how your service team handles policy changes/updates. Thanks to those Members that shared their best practices for educating their team on the...
Policies for Engine and Transmission Replacements - 03/22/2021
... time or OLH labor time requests. Include any related CAC case numbers, BQM, or FSE notes and documents, and TAC case if applicable. If a cost comparison worksheet was used, scan and attach it to the transaction. Technicians must document the serial numbers...
Prior to Repair Approvals - 05/25/2022
... (or initials), date, time, and explanation. The date and time approval is given depends on what the approval is for. Some approvals must be made prior to the repair; others are before the transaction is submitted or after the first reject. This article...
Warranty Administration Acronyms - 01/04/2022
... of the puzzle, but can have a significant meaning when noted by the technician on the job card. You may be surprised at how many you may or may not be aware of! 3 C’s --- Complaint (Concern), Cause, Correction 4WD --- Four Wheel Drive AC...
Warranty Administrator Tips - 10/25/2023
... making sure the old and new serial numbers are present, the technicians cause and correction documentation is correct, and, when required, there is a cost comparison worksheet attached or documented otherwise on the job card. If there was a pre-approval...
Merry Christmas from jlwarranty - 11/29/2023
... to find the following exciting program features: Warranty News: Read articles online before you receive the newsletter in the mail. Flag articles for quick reference, or access the archives for ones you might have missed. Training Video Library:...
Reject of the Month - January 2024 - 12/26/2023
Error 872: Dongle vehicle data is required for this transaction and not received Error 021: Service Agent exceeded the allowed amount for ZPTI transaction type The owner of a 2015 GMC Sierra brought their vehicle to the service department for review of...
Start the Year Off Strong - 12/26/2023
... resubmit with necessary documentation, and/or seek assistance as needed. Reach out to your WSC Specialist for questions or concerns on any problematic claims, as well as utilizing the tools and resources available within the Warranty Administr...
PET Exceptions - 10/28/2022
... all repairs. After diagnosis, it is a requirement to use the Policy Evaluation Tool to determine what the GM participation (if any) and customer participation (if any) dollar amounts will be. The calculations provided by the PET are based on time and...
New Vehicle Inventory Battery Procedures - 02/28/2023
... vehicles in new vehicle inventory that require attention. It addresses specific vehicles in your dealer inventory that require “Charge 12V Battery Charge”, “Plug in High Voltage Charger,” or “Start and Move.” It is...
Parts Scrapping - 04/25/2023
... in the parts scrapping area? There are a couple of ways, but none are particularly easy. You can create a parts scrapping report in GWM. The report is called “09 Building a Parts Scrapping Report in GWM” that can be found by doing a...
Concern Not Duplicated Labor Operations - 02/26/2024
... for the customer to receive a customer satisfaction survey. A customer who didn’t get what they feel is an issue with their vehicle repaired may not give the dealership a positive response. If your dealership does occasionally use CCND labor...
GM Authorization - 02/26/2024
... Agent self auth limits or 243: Reject xxx cannot be authorized and must be corrected. What are some of the reasons that the WSC rejects the claim back to the service agent for further review? Unjustified expenses, such as other labor hours, excessive...
Fluid and Air Conditioning Leak Analysis - 06/26/2024
... leak and the location. Technician documentation to support the time they are paid must include what they did to find the leak and it must be comprehensive enough to justify the time. Coolant System Leak Testing when doing a pressure test should include...
... GM reviewer rejected the transaction requesting additional 3 C’s-specifically, what was the failure with the sensors and why did all four require replacement? The reviewer also inquired about the remote control door lock receiver that was also...
The Product Field Action Vehicle Report (CAM-03) form - 07/23/2018
... to Email” button at the bottom of the form. It may also be emailed with supporting documentation to productfieldactionvehiclereport@gm.com. The new form has been designed to speed dealer submission and form processing. The new CAM-03 form...
Customer Concern Not Duplicated - 06/25/2018
The collection of Customer Concern Not Duplicated labor operations are available to pay your technicians when they have justified time involved in diagnosing a vehicle, with the end result being, they could not find anything defective. If the operations...
Signatures - 10/23/2018
... the job card obtained at write up. Early bird envelope or drop off form completed by the customer. Documentation such as a handwritten note or email provided by the customer prior to the initial job card write up documenting the service requests. Signed...
GM Organizational Terms - 10/27/2020
... - Assistance expenditures made to satisfy the customer. The term “Goodwill” does not refer to a vehicle repair. Repair outside of warranty is “Policy.” Goodwill is the term for the tools that are used to offset customer inconvenience...
DECEMBER 2020 RECALL UPDATE - 11/25/2020
... the customer notification letter. Certain 2018 Cadillac Escalade, Escalade ESV, Chevrolet Silverado LD, Tahoe, GMC Sierra LD, Yukon, and Yukon XL vehicles are included in the population. Emission Recall N202310040 Incorrect HVAC Airflow Calibration:...
Rental Vehicle Damage - 12/29/2020
... VUA and document your coverage verification call as well as the date/time, who you spoke with, and what was confirmed. When asking for their signature, take this opportunity to verbally remind the customer of their responsibility for the vehicle...
Required Job Card Information - 01/03/2020
... required information”. We’ve written about these requirements last year and most of what is required is common sense when it comes to the job card header. One of the requirements that service advisors often miss is ensuring that the correct...
Warranty Analysis - 01/03/2020
... in Global Warranty Management offers numerous tools and resources to do just that. Whether you are a new warranty administrator or a seasoned professional, there are many warranty analysis reports that can provide insight into the warranty processes...
December 2019 Recall Update - 12/02/2019
... The bulletin affects certain 2015-17 Cadillac Escalade, Escalade ESV, 2014-18 Chevrolet Silverado LD, GMC Sierra LD, 2015-18 Chevrolet Suburban, GMC Yukon, Yukon XL, and 2015-19 Chevrolet Tahoe vehicles. Safety Recall N182206310-02: Diesel Engine...
Pre-Repair Authorization - 09/24/2019
... email will go to that email address. Not sure which email address was entered when creating your profile? You can access your profile information within the app at any time and edit or update it. The PRA number must be entered on the warranty transaction...
Variable Diagnostic Time - 08/27/2019
... 2019 edition of the Warranty News, we revisited the concept of variable diagnosis and asked for your input on how your service team handles policy changes/updates. Thanks to those Members that shared their best practices for educating their team on the...
Policies for Engine and Transmission Replacements - 03/22/2021
... time or OLH labor time requests. Include any related CAC case numbers, BQM, or FSE notes and documents, and TAC case if applicable. If a cost comparison worksheet was used, scan and attach it to the transaction. Technicians must document the serial numbers...
Prior to Repair Approvals - 05/25/2022
... (or initials), date, time, and explanation. The date and time approval is given depends on what the approval is for. Some approvals must be made prior to the repair; others are before the transaction is submitted or after the first reject. This article...
Warranty Administration Acronyms - 01/04/2022
... of the puzzle, but can have a significant meaning when noted by the technician on the job card. You may be surprised at how many you may or may not be aware of! 3 C’s --- Complaint (Concern), Cause, Correction 4WD --- Four Wheel Drive AC...
Warranty Administrator Tips - 10/25/2023
... making sure the old and new serial numbers are present, the technicians cause and correction documentation is correct, and, when required, there is a cost comparison worksheet attached or documented otherwise on the job card. If there was a pre-approval...
Merry Christmas from jlwarranty - 11/29/2023
... to find the following exciting program features: Warranty News: Read articles online before you receive the newsletter in the mail. Flag articles for quick reference, or access the archives for ones you might have missed. Training Video Library:...
Reject of the Month - January 2024 - 12/26/2023
Error 872: Dongle vehicle data is required for this transaction and not received Error 021: Service Agent exceeded the allowed amount for ZPTI transaction type The owner of a 2015 GMC Sierra brought their vehicle to the service department for review of...
Start the Year Off Strong - 12/26/2023
... resubmit with necessary documentation, and/or seek assistance as needed. Reach out to your WSC Specialist for questions or concerns on any problematic claims, as well as utilizing the tools and resources available within the Warranty Administr...
PET Exceptions - 10/28/2022
... all repairs. After diagnosis, it is a requirement to use the Policy Evaluation Tool to determine what the GM participation (if any) and customer participation (if any) dollar amounts will be. The calculations provided by the PET are based on time and...
New Vehicle Inventory Battery Procedures - 02/28/2023
... vehicles in new vehicle inventory that require attention. It addresses specific vehicles in your dealer inventory that require “Charge 12V Battery Charge”, “Plug in High Voltage Charger,” or “Start and Move.” It is...
Parts Scrapping - 04/25/2023
... in the parts scrapping area? There are a couple of ways, but none are particularly easy. You can create a parts scrapping report in GWM. The report is called “09 Building a Parts Scrapping Report in GWM” that can be found by doing a...
Concern Not Duplicated Labor Operations - 02/26/2024
... for the customer to receive a customer satisfaction survey. A customer who didn’t get what they feel is an issue with their vehicle repaired may not give the dealership a positive response. If your dealership does occasionally use CCND labor...
GM Authorization - 02/26/2024
... Agent self auth limits or 243: Reject xxx cannot be authorized and must be corrected. What are some of the reasons that the WSC rejects the claim back to the service agent for further review? Unjustified expenses, such as other labor hours, excessive...
Fluid and Air Conditioning Leak Analysis - 06/26/2024
... leak and the location. Technician documentation to support the time they are paid must include what they did to find the leak and it must be comprehensive enough to justify the time. Coolant System Leak Testing when doing a pressure test should include...
Special Coverage Tips - 10/31/2024
... is not covered by the special coverage adjustment program. Special coverage bulletins that don’t specifically have written provisions for rental vehicles do not qualify for Courtesy Transportation. Any considerations for Courtesy Transportation...
Year End Submission - 10/31/2024
... printout showing the SPS Warranty Claim Code. In cases where the transaction has been returned to you from the WSC for further information, prioritize them for resubmission with the requested information included/attached. As a reminder: all transactions...
GM Accessories Employee Discount Program - 02/28/2023
... required in the Comments field of the transaction: Authorization Code from the offer Total MSRP dollar amount of the GM Accessory purchase (excluding tax and installation) Part numbers of the purchased accessories Separate the above values with commas;...
Greater Than 60 Days - 11/21/2022
... make sure the completion date is documented when submitting warranty transactions. Although you have 180 days to get a warranty transaction paid, if the completion date entered is greater than 60 days of the job card open date, you will get the...
Technician Accounting of Labor Time - 01/29/2024
... of GM’s Labor Time Guide, or OLH must be supported with valid time stamps. The time punch documentation validates the time claimed on the transaction. Clocking directly on the job card only is not an acceptable form of time recording. In...
End of Year - 11/29/2023
2024 is just around the corner! To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule (263) should be current (all transactions over 30 days should be fully supported and accounted for), training...
Fluid and Air Conditioning Leak Analysis - 06/26/2023
... and the location. Technician documentation to support the time they are paid must include what they did to find the leak and it must be comprehensive enough to justify the time. Coolant System Leak Testing when doing a pressure test should include...
Customer Concern Not Duplicated Labor Operations - 04/26/2022
... used on a different line of the same job card, even if it is a different concern. Technicians must document on the job card the circumstances leading to the use of the labor operation. Published time is the maximum time allowed, typically 0.3....
June 2022 Recall Update - 05/25/2022
Safety Recall N202324251 Roof Rail Air Bag Inflator May Rupture: Certain 2015-16 Chevrolet Silverado 1500/2500/3500 and GMC Sierra 1500/2500/3500 trucks may require replacement of the left and right front and rear row seat RRAB modules. The roof rail...
Chassis Parts Lifetime Warranty - 05/25/2022
... installed under the New Vehicle Warranty or GM Parts and Accessories Warranties where the customer does not pay for any portion of the repair. Verify warranty eligibility by requesting from the customer the original job card or sales slip. A copy is...
PRA Process-New Restrictions - 07/27/2022
... charger cables, 2021 to current model year front headlamps, and 2019 to current model year Silverado 1500/GMC Sierra 1500 lower control arms. The components became available in the app on 7/18/22 so dealers could become familiar with submitting requests...
Job Card Write-Up and Final Closeout - 05/26/2021
... the job card open/close dates. When servicing a customer’s vehicle who purchased from your dealership, the VIN and customer information will already be in your DMS. All the service advisor has to do is enter the mileage and verify the customer’s...
GM Accessories Employee Discount Program - 01/27/2021
... required in the Comments field of the transaction: Authorization Code from the offer Total MSRP dollar amount of the GM Accessory purchase (excluding tax and installation) Part numbers of the purchased accessories Separate the above values with commas;...
Policy Evaluation Tool - Clarification - 10/23/2019
... attention. After reviewing the article and the source documents, we agree - it is confusing! We would like to provide clarification through the following scenario. In the case of a repair being performed as instructed by a Special Coverage bulletin...
GM Accessories Employee Discount Program - 01/29/2020
... required in the Comments field of the transaction: Authorization Code from the offer Total MSRP dollar amount of the GM Accessory purchase (excluding tax and installation) Part numbers of the purchased accessories Separate the above values with commas;...
Reject of the Month - Error code 229 - 01/29/2020
... 2019 a 2015 GMC Sierra was in the service department for a transmission concern, the vehicle would not shift. The technician found clutch debris after removing the pan and burnt 4/5/6 clutches and a torn and leaking piston after tearing down the transmission. The...
Technician Identification and Accounting of Labor Time - 01/28/2020
... inspections with no part installation as part of the same recall or service update bulletin. What is meant by the single on/off punch time is all the technician’s clock time may be on one job card that will cover multiple vehicles that need either...
Recall Summary Update - 01/28/2020
... in the recall that is in effect until January 31, 2022. Certain 2019 model year Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles may have a condition in which the engine oil cooler may leak and detach from the crimp joints. Dealers are instructed...
Accessories: LPO, ACO, and IBP - 11/25/2020
... for by the customer after the vehicle purchase. Enter the labor operation and part number only. You must select the Service Agent Installed Option button as well. Individual accessory labor operations are in the LTG under General Information/Dealer Installed...
October 2020 Recall Update - 09/22/2020
... has been updated to reflect a change to the parts table. Certain 2016 Chevrolet Express, Silverado HD, GMC Savana, and Sierra HD vehicles equipped with a diesel engine are included in the bulletin population. The condition is covered for a period of...
Anatomy of a Reject - 08/25/2020
... or GM Authorization. Each reject must be analyzed in a step by step manner (much like a technician would follow a diagnostic flow chart in SI). Begin by reviewing each reject code, individually. Identify the part(s) of the transaction that...
GM Accessories Employee Discount Program - 01/21/2019
... required in the Comments field of the transaction: Authorization Code from the offer Total MSRP dollar amount of the GM Accessory purchase (excluding tax and installation) Part numbers of the purchased accessories Separate the above values with commas;...
Reprogramming & Field Actions - 03/27/2019
... events. The Warranty Claim Code associated with a successful module reprogramming must be documented on the job card. Best Practice: Technician’s handwriting difficult to read? Print a copy of the SPS with the WCC code and attach it to the...
Dealer empowerment program - 10/24/2018
... Incidental Non-Warranty Expense, and Vehicle Payment Expense. The labor operations have maximum dollar limits and require specific documentation with the job card supporting their use. Review the Dealer Empowerment Labor Operations and Customer...
GM Accessories Employee Discount Program - 02/20/2018
... required in the Comments field of the transaction: Authorization Code from the offer Total MSRP dollar amount of the GM Accessory purchase (excluding tax and installation) Part numbers of the purchased accessories Separate the above values with commas;...
... is not covered by the special coverage adjustment program. Special coverage bulletins that don’t specifically have written provisions for rental vehicles do not qualify for Courtesy Transportation. Any considerations for Courtesy Transportation...
Year End Submission - 10/31/2024
... printout showing the SPS Warranty Claim Code. In cases where the transaction has been returned to you from the WSC for further information, prioritize them for resubmission with the requested information included/attached. As a reminder: all transactions...
GM Accessories Employee Discount Program - 02/28/2023
... required in the Comments field of the transaction: Authorization Code from the offer Total MSRP dollar amount of the GM Accessory purchase (excluding tax and installation) Part numbers of the purchased accessories Separate the above values with commas;...
Greater Than 60 Days - 11/21/2022
... make sure the completion date is documented when submitting warranty transactions. Although you have 180 days to get a warranty transaction paid, if the completion date entered is greater than 60 days of the job card open date, you will get the...
Technician Accounting of Labor Time - 01/29/2024
... of GM’s Labor Time Guide, or OLH must be supported with valid time stamps. The time punch documentation validates the time claimed on the transaction. Clocking directly on the job card only is not an acceptable form of time recording. In...
End of Year - 11/29/2023
2024 is just around the corner! To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule (263) should be current (all transactions over 30 days should be fully supported and accounted for), training...
Fluid and Air Conditioning Leak Analysis - 06/26/2023
... and the location. Technician documentation to support the time they are paid must include what they did to find the leak and it must be comprehensive enough to justify the time. Coolant System Leak Testing when doing a pressure test should include...
Customer Concern Not Duplicated Labor Operations - 04/26/2022
... used on a different line of the same job card, even if it is a different concern. Technicians must document on the job card the circumstances leading to the use of the labor operation. Published time is the maximum time allowed, typically 0.3....
June 2022 Recall Update - 05/25/2022
Safety Recall N202324251 Roof Rail Air Bag Inflator May Rupture: Certain 2015-16 Chevrolet Silverado 1500/2500/3500 and GMC Sierra 1500/2500/3500 trucks may require replacement of the left and right front and rear row seat RRAB modules. The roof rail...
Chassis Parts Lifetime Warranty - 05/25/2022
... installed under the New Vehicle Warranty or GM Parts and Accessories Warranties where the customer does not pay for any portion of the repair. Verify warranty eligibility by requesting from the customer the original job card or sales slip. A copy is...
PRA Process-New Restrictions - 07/27/2022
... charger cables, 2021 to current model year front headlamps, and 2019 to current model year Silverado 1500/GMC Sierra 1500 lower control arms. The components became available in the app on 7/18/22 so dealers could become familiar with submitting requests...
Job Card Write-Up and Final Closeout - 05/26/2021
... the job card open/close dates. When servicing a customer’s vehicle who purchased from your dealership, the VIN and customer information will already be in your DMS. All the service advisor has to do is enter the mileage and verify the customer’s...
GM Accessories Employee Discount Program - 01/27/2021
... required in the Comments field of the transaction: Authorization Code from the offer Total MSRP dollar amount of the GM Accessory purchase (excluding tax and installation) Part numbers of the purchased accessories Separate the above values with commas;...
Policy Evaluation Tool - Clarification - 10/23/2019
... attention. After reviewing the article and the source documents, we agree - it is confusing! We would like to provide clarification through the following scenario. In the case of a repair being performed as instructed by a Special Coverage bulletin...
GM Accessories Employee Discount Program - 01/29/2020
... required in the Comments field of the transaction: Authorization Code from the offer Total MSRP dollar amount of the GM Accessory purchase (excluding tax and installation) Part numbers of the purchased accessories Separate the above values with commas;...
Reject of the Month - Error code 229 - 01/29/2020
... 2019 a 2015 GMC Sierra was in the service department for a transmission concern, the vehicle would not shift. The technician found clutch debris after removing the pan and burnt 4/5/6 clutches and a torn and leaking piston after tearing down the transmission. The...
Technician Identification and Accounting of Labor Time - 01/28/2020
... inspections with no part installation as part of the same recall or service update bulletin. What is meant by the single on/off punch time is all the technician’s clock time may be on one job card that will cover multiple vehicles that need either...
Recall Summary Update - 01/28/2020
... in the recall that is in effect until January 31, 2022. Certain 2019 model year Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles may have a condition in which the engine oil cooler may leak and detach from the crimp joints. Dealers are instructed...
Accessories: LPO, ACO, and IBP - 11/25/2020
... for by the customer after the vehicle purchase. Enter the labor operation and part number only. You must select the Service Agent Installed Option button as well. Individual accessory labor operations are in the LTG under General Information/Dealer Installed...
October 2020 Recall Update - 09/22/2020
... has been updated to reflect a change to the parts table. Certain 2016 Chevrolet Express, Silverado HD, GMC Savana, and Sierra HD vehicles equipped with a diesel engine are included in the bulletin population. The condition is covered for a period of...
Anatomy of a Reject - 08/25/2020
... or GM Authorization. Each reject must be analyzed in a step by step manner (much like a technician would follow a diagnostic flow chart in SI). Begin by reviewing each reject code, individually. Identify the part(s) of the transaction that...
GM Accessories Employee Discount Program - 01/21/2019
... required in the Comments field of the transaction: Authorization Code from the offer Total MSRP dollar amount of the GM Accessory purchase (excluding tax and installation) Part numbers of the purchased accessories Separate the above values with commas;...
Reprogramming & Field Actions - 03/27/2019
... events. The Warranty Claim Code associated with a successful module reprogramming must be documented on the job card. Best Practice: Technician’s handwriting difficult to read? Print a copy of the SPS with the WCC code and attach it to the...
Dealer empowerment program - 10/24/2018
... Incidental Non-Warranty Expense, and Vehicle Payment Expense. The labor operations have maximum dollar limits and require specific documentation with the job card supporting their use. Review the Dealer Empowerment Labor Operations and Customer...
GM Accessories Employee Discount Program - 02/20/2018
... required in the Comments field of the transaction: Authorization Code from the offer Total MSRP dollar amount of the GM Accessory purchase (excluding tax and installation) Part numbers of the purchased accessories Separate the above values with commas;...
Branded Titles and Warranty Blocks - 12/21/2017
... of a vehicle writes off a vehicle as a total loss. As a rule, this means the cost of repairs would be more expensive than the value of the car. When that happens, the reported vehicle has the remaining warranty voided. The voided warranty is displayed...
Grading Criteria at a Glance - 09/27/2017
What is the average number of days it takes to achieve transaction payment? What is your current percentage for add on transactions? How many Policy Decision transactions did you process in the past couple of months? What was their value and was there...
September 2017 Recall Update - 08/21/2017
... the steering gear assembly to determine whether the part has gold-plated terminals. If the vehicle does not have gold-plated terminals, the dealer will replace it with a new assembly that is fitted with gold-plated terminals. Noncompliance Recall...
Field Action Completion - 05/22/2017
At time of write up, check IVH for open field actions on every vehicle that enters the service drive. Doing so will provide the service advisor with the opportunity to bring field actions to the customer’s attention, as well as encourage completion...
Customer Signatures - 10/26/2016
... individual state requirements for customer signatures on invoice copies which can be researched on your state's website. Service management is responsible for signing the job card and authorizing the work prior to repair on any service agent owned...
A Few Facts about Special Coverage Adjustments - 08/23/2016
... Since warranty coverage on vehicles with branded titles is usually blocked, the transaction would have to be routed for GM authorization to get accepted. To maintain customer satisfaction, any completed special coverage repairs that subsequently...
Reject of the Month - Error code 232 - 08/23/2016
... repair. After GM review, the transaction was again rejected, with request for supporting documentation. It was necessary to attach a copy of the original customer paid invoice to support the parts warranty prior to resubmission. Once this information...
Part Allowance Reimbursement - 01/24/2013
... allowance even though there was no cost involved. This allowance is the dollar amount that would have been reimbursed if the part was ordered through GMCCA and billed out on the job card. If there is no published part number or price in the parts price...
Policy Decisions with Electronic Exchange Components - 01/24/2013
... being ordered. Failure to do so will result in the service agent being charged for the component. You cannot submit an exchange component labour operation with a part dollar amount in the parts section or in the net item section. The transaction will...
Identifying Non-GM Engine and Transmission Calibrations for V6 and V8 Gasoline Engines - 04/12/2013
... no longer required to contact the PQC for approval to replace an engine, it's important that your technicians understand this new requirement to verify that the failure is not the result of non-GM engine control module calibrations being installed applies...
The New Roadside Assistance - 05/14/2013
... company directly and claim for tow reimbursement with the warranty repair transaction. However, GM would like service agents to make every effort to work through Allstate Roadside Services as the primary point of contact for the roadside service GM provides. When...
Special Coverage - 04/12/2013
... and mileage parameters as outlined within the special coverage. A job card was written with documentation supporting the reimbursement and submitted for payment. The transaction later rejected for Vehicle Not Compatible With Labour Code (reject...
Maintenance - 07/03/2013
... the dealership with one of those plans, the Sierra Pro-Grade Protection plan for example, where do you find information on how to proceed?These resources are available in GlobalConnect. Once logged on, select Reports and Tools from the Service Workbench....
Free Agent Audit: - 08/09/2012
... that the Free Agent Service Offer is complete (the program ended on March 31, 2012) we can take what we've learned and apply it to future programs. Institute a policy with the advisors to review each maintenance certificate at write up to ensure the...
Repeat Repair Quick Tips - 07/02/2012
Has your dealership been asked to perform a review of XX number of job cards, analyzing them for repeat repair situations? If so, was there a process in place to proceed with the review effectively and efficiently? To begin, all vehicle history files...
Reject of the Month - 07/02/2012
... IVH beginning in the same month. The message stated; "the intent of this information is to help your dealership service department identify customers who have purchased a contract that may help them with making repair decisions on their vehicles." Service...
Policy Repair Limitations - 08/30/2012
... empowerment and the change has caught many service managers off guard. If service management would like to offer assistance to their customers whose vehicles are beyond these restrictions, they must get pre-approval from their DMA prior to making any...
Service Programming System Warranty Transactions - 08/30/2012
... the vehicle.Select and start "Service Programming System".In the "Select Diagnostic Tool" window select the "Settings" tab located at the lower left of the window.Select the "Warranty Claim Code" tab and match the VIN to find the claim code to process...
Tire Pre-Repair Authorization - 08/30/2012
... must also be indicated as the Removal Reason on the Tire Authorization form (from the drop-down menu). The PRA had originally indicated the Removal Reason as "Other". Once the PRA was edited and updated to reflect Customer Enthusiasm, it went into Accept...
Maintenance Offers - 08/09/2012
... offers are strictly regulated with reimbursement amounts enforced. Submitted claims that do not adhere to the fixed reimbursement amount will be subject to debit.Maintain a copy of or the original coupon document with the transaction, both front and...
A Second Radio Replacement - 01/19/2012
... the previous radio replacement information on the job card. During write up it isn't known what will repair the customer's concern. Radio concerns are typically specific enough to give a good indication that there is a possibility that the radio may...
ZSET Transaction - 03/08/2012
... by a Service Agent before or after the retail sale of the vehicle to the customer.This zero dollar transaction will add the accessory to the vehicle build. This becomes very important when a Service Agent installed accessory fails during the bumper-to-bumper...
Reject of the Month - 03/08/2012
... a transmission failure. While visiting family and friends the customer's 2003 GMC Sierra truck wouldn't go into reverse and it made clicking and crunching noises in the forward gears. Because the customer had recently had the transmission replaced at...
GMPP Common Rejects - 04/13/2012
... or shop comeback. If the repair is appropriate, adjust for overlap, including hoist time. Review your empowerment levels, it may be necessary to route the transaction for review.Clear and concise 3 C's, supporting documentation and required signatures...
Reject of the Month - 05/02/2012
... justification for the out of warranty error.After review, the WSC rejected the transaction, documenting that the customer enthusiasm indicator must be checked in order to goodwill the transaction.The warranty administrator reviewed the transaction again...
... of a vehicle writes off a vehicle as a total loss. As a rule, this means the cost of repairs would be more expensive than the value of the car. When that happens, the reported vehicle has the remaining warranty voided. The voided warranty is displayed...
Grading Criteria at a Glance - 09/27/2017
What is the average number of days it takes to achieve transaction payment? What is your current percentage for add on transactions? How many Policy Decision transactions did you process in the past couple of months? What was their value and was there...
September 2017 Recall Update - 08/21/2017
... the steering gear assembly to determine whether the part has gold-plated terminals. If the vehicle does not have gold-plated terminals, the dealer will replace it with a new assembly that is fitted with gold-plated terminals. Noncompliance Recall...
Field Action Completion - 05/22/2017
At time of write up, check IVH for open field actions on every vehicle that enters the service drive. Doing so will provide the service advisor with the opportunity to bring field actions to the customer’s attention, as well as encourage completion...
Customer Signatures - 10/26/2016
... individual state requirements for customer signatures on invoice copies which can be researched on your state's website. Service management is responsible for signing the job card and authorizing the work prior to repair on any service agent owned...
A Few Facts about Special Coverage Adjustments - 08/23/2016
... Since warranty coverage on vehicles with branded titles is usually blocked, the transaction would have to be routed for GM authorization to get accepted. To maintain customer satisfaction, any completed special coverage repairs that subsequently...
Reject of the Month - Error code 232 - 08/23/2016
... repair. After GM review, the transaction was again rejected, with request for supporting documentation. It was necessary to attach a copy of the original customer paid invoice to support the parts warranty prior to resubmission. Once this information...
Part Allowance Reimbursement - 01/24/2013
... allowance even though there was no cost involved. This allowance is the dollar amount that would have been reimbursed if the part was ordered through GMCCA and billed out on the job card. If there is no published part number or price in the parts price...
Policy Decisions with Electronic Exchange Components - 01/24/2013
... being ordered. Failure to do so will result in the service agent being charged for the component. You cannot submit an exchange component labour operation with a part dollar amount in the parts section or in the net item section. The transaction will...
Identifying Non-GM Engine and Transmission Calibrations for V6 and V8 Gasoline Engines - 04/12/2013
... no longer required to contact the PQC for approval to replace an engine, it's important that your technicians understand this new requirement to verify that the failure is not the result of non-GM engine control module calibrations being installed applies...
The New Roadside Assistance - 05/14/2013
... company directly and claim for tow reimbursement with the warranty repair transaction. However, GM would like service agents to make every effort to work through Allstate Roadside Services as the primary point of contact for the roadside service GM provides. When...
Special Coverage - 04/12/2013
... and mileage parameters as outlined within the special coverage. A job card was written with documentation supporting the reimbursement and submitted for payment. The transaction later rejected for Vehicle Not Compatible With Labour Code (reject...
Maintenance - 07/03/2013
... the dealership with one of those plans, the Sierra Pro-Grade Protection plan for example, where do you find information on how to proceed?These resources are available in GlobalConnect. Once logged on, select Reports and Tools from the Service Workbench....
Free Agent Audit: - 08/09/2012
... that the Free Agent Service Offer is complete (the program ended on March 31, 2012) we can take what we've learned and apply it to future programs. Institute a policy with the advisors to review each maintenance certificate at write up to ensure the...
Repeat Repair Quick Tips - 07/02/2012
Has your dealership been asked to perform a review of XX number of job cards, analyzing them for repeat repair situations? If so, was there a process in place to proceed with the review effectively and efficiently? To begin, all vehicle history files...
Reject of the Month - 07/02/2012
... IVH beginning in the same month. The message stated; "the intent of this information is to help your dealership service department identify customers who have purchased a contract that may help them with making repair decisions on their vehicles." Service...
Policy Repair Limitations - 08/30/2012
... empowerment and the change has caught many service managers off guard. If service management would like to offer assistance to their customers whose vehicles are beyond these restrictions, they must get pre-approval from their DMA prior to making any...
Service Programming System Warranty Transactions - 08/30/2012
... the vehicle.Select and start "Service Programming System".In the "Select Diagnostic Tool" window select the "Settings" tab located at the lower left of the window.Select the "Warranty Claim Code" tab and match the VIN to find the claim code to process...
Tire Pre-Repair Authorization - 08/30/2012
... must also be indicated as the Removal Reason on the Tire Authorization form (from the drop-down menu). The PRA had originally indicated the Removal Reason as "Other". Once the PRA was edited and updated to reflect Customer Enthusiasm, it went into Accept...
Maintenance Offers - 08/09/2012
... offers are strictly regulated with reimbursement amounts enforced. Submitted claims that do not adhere to the fixed reimbursement amount will be subject to debit.Maintain a copy of or the original coupon document with the transaction, both front and...
A Second Radio Replacement - 01/19/2012
... the previous radio replacement information on the job card. During write up it isn't known what will repair the customer's concern. Radio concerns are typically specific enough to give a good indication that there is a possibility that the radio may...
ZSET Transaction - 03/08/2012
... by a Service Agent before or after the retail sale of the vehicle to the customer.This zero dollar transaction will add the accessory to the vehicle build. This becomes very important when a Service Agent installed accessory fails during the bumper-to-bumper...
Reject of the Month - 03/08/2012
... a transmission failure. While visiting family and friends the customer's 2003 GMC Sierra truck wouldn't go into reverse and it made clicking and crunching noises in the forward gears. Because the customer had recently had the transmission replaced at...
GMPP Common Rejects - 04/13/2012
... or shop comeback. If the repair is appropriate, adjust for overlap, including hoist time. Review your empowerment levels, it may be necessary to route the transaction for review.Clear and concise 3 C's, supporting documentation and required signatures...
Reject of the Month - 05/02/2012
... justification for the out of warranty error.After review, the WSC rejected the transaction, documenting that the customer enthusiasm indicator must be checked in order to goodwill the transaction.The warranty administrator reviewed the transaction again...
Special Policies Performed On Vehicles With No Special Policies - 04/27/2011
... coverage has expired or the vehicle is not included in the parameters outlined in the policy document. When a customer presents a vehicle for repair that exhibits the conditions established in the policy, but falls outside the VIN break points, or is...
VIN Too Old? No Labour Operations Available - 04/12/2011
... or warranty data may not be complete. There are a couple of ways to handle these concerns. When you encounter a VIN that will not generate in GWM there is a box in the claim for "VIN not on file". Checking the box will tell the system that it is a GM...
Reject of the Month - 03/10/2011
... Premium Care Maintenance transactions, part numbers for the oil and filter are required pieces of documentation in the parts field of GWM. These transactions are entered with ZREG transaction type. The appropriate labour hours (as noted in the program...
Transportation Transactions Tidbits - 08/09/2011
... must be filed, the only labour operation available to use is A0690. A transportation transaction would allow A0690 to be used for two separate repairs on the same job card, once for the left fender and once for the right fender. Of course the damage...
Customer Reimbursement - 06/30/2011
... goodwill consideration. Goodwill is a customer retention tool and therefore should be used to keep your customers coming back to you. If you feel you have that customer standing in front of you, carefully consider using your goodwill options. ...
Recall 10426 Update - 06/30/2011
Don't worry, there haven't been any changes made to recall 10426, but there is something important to note when submitting for the Axle Cross Pin Fracture recall. Originally, GM sent each dealer a specific number of axle pin kits to perform the recall ...
Authorization Code Refresher - 06/30/2011
... combined with a thorough understanding of the Service Agent Self Authorization process will help you stay ahead of the game. ...
Tire Pre-Repair Authorization Enhancements - 06/08/2011
... the shipping process of the tire via UPS. The service agent is required to create the tire return documents and UPS shipping labels in GWM. Each tire being returned must have its own UPS shipping label, a single label may not be used for multiple tires....
Recall Tips - 04/27/2011
... and/or replacement of the PCM for a possible internal failure. As outlined in the recall document, the full part number and lot number located on the module must be included in the correction field of the transaction. The numbers should be recorded on...
Top Reject of the Month - 11/17/2011
... dependency field lacked the information required to submit the claim. A great example of this would be a claim for a PCM reprogramming that lacks the required SPS code when submitted. ...
DBC Chat - 11/17/2011
Looking for an effective and efficient resource for warranty assistance? Many of you have had the opportunity to contact the DBC for assistance with a warranty question or claim assistance. These contacts require precious time spent on the phone waiting...
GM Card Service, Parts, and Accessories Promotion - 12/15/2011
... gmglobalconnect.com and opening Workbenches. Select Sales - GM Cardmember Services - and enter your BAC. Select "redeem for service" where you will enter specific information about the customer, including the last four digits of the credit card. Dealership...
New Year, New Goals - 01/19/2012
... commitments or long range goals to help make the desired commitments become a reality.This year we would like to encourage everyone to take those New Year resolutions more seriously and keep them in the forefront for the entire year. Being the best you...
Update to Exterior Only Labour Operations - 01/19/2012
... Log on to our Warranty Community website to print the help card we have created for easy access to what you need to do when using these labour operations. This help card, along with many others, is under the Resource tab. The 10-digit code will...
2012 Warranty Management Workshops - 01/19/2012
... manual cover to cover, this workshop clarifies how to effectively administer those policies in your warranty processes.Learn to collect every warranty dollar the most efficient wayBe confident your warranty transactions are submitted correctlyLearn the...
Where Are The Floor Mats? - 10/14/2011
You don't have to live on the East Coast to feel the effects of Hurricane Irene. GM recently announced that the supplier of floor mats for certain 2012 Enclave, Cadillac CTS, Equinox, Impala, Cruze, Traverse, Volt, Acadia, and Terrain models was a victim...
CBG CPO Maintenance Plan - 10/14/2011
... and Z2330 for Diesel at $60. All of these should be submitted under transaction type ZREG. The dollar amount being claimed should be claimed in the miscellaneous net item field. The program is available for vehicles that fall into the parameters of the...
Reject of the Month - 01/11/2016
... Chevrolet Equinox. The bulletin supports the repair or replacement of the HVAC temperature control door valve. The Equinox required replacement of the valve. The special coverage covers repairs on involved vehicles for a period of 10 years or 120,000...
Sublet Vendors - 10/23/2015
... This information must be attached to the job card and be a part of the vehicle history file.Do your sublet vendors' invoices comply with GM policy? Quite often sublet invoices are very basic, many times only containing the dealership name and VIN of...
Pre-Delivery Dealer Installed Options - 12/01/2015
... within the Accessories Manual section. Once the components are installed, the technician should document the RPO on the job card for use by warranty administration.A warranty claim is submitted using labor operation 0590032-PDI-Dealer Installed-Factory...
Concern Not Duplicated Labor Operations - 12/01/2015
As expected, when a technician spends time attempting to diagnose what a customer feels is a problem with their vehicle but in the end they can't duplicate that concern, they still want to be paid. GM has 42 labor operations published in the Labor Time...
Authorization to Perform Repairs - 12/01/2015
... as long as all required job card information is included on the envelope/pre-write sheet. The document must be attached to the job card.Electronic authorization to perform repairs is acceptable as long as it is obtained prior to repairs being performed...
Air Conditioning Season - 04/28/2016
... from the GE-50300 Recovery/Recycle/Recharge Machine must be attached to the job card. The data documents the vehicle's VIN, humidity, temperature, high and low side pressures, recovered and charged amounts, gas analyzer results, and vacuum time. The...
Revised Authorization Matrix - 04/08/2016
... started or simply prior to transaction submission. The matrix also describes the situations that would require either DMA/DMC or WSC approval. The four situations that require service management approval prior to the start of the repair are OLH,...
CAC Provided Diagnostic Voucher - 06/27/2016
... that was approved by CAC. GM feels that a big roadblock to getting the customer's vehicle into your dealership is the diagnostic fee. Customers who contact CAC, and have expressed dissatisfaction with this fee, and are asking for assistance with the...
... coverage has expired or the vehicle is not included in the parameters outlined in the policy document. When a customer presents a vehicle for repair that exhibits the conditions established in the policy, but falls outside the VIN break points, or is...
VIN Too Old? No Labour Operations Available - 04/12/2011
... or warranty data may not be complete. There are a couple of ways to handle these concerns. When you encounter a VIN that will not generate in GWM there is a box in the claim for "VIN not on file". Checking the box will tell the system that it is a GM...
Reject of the Month - 03/10/2011
... Premium Care Maintenance transactions, part numbers for the oil and filter are required pieces of documentation in the parts field of GWM. These transactions are entered with ZREG transaction type. The appropriate labour hours (as noted in the program...
Transportation Transactions Tidbits - 08/09/2011
... must be filed, the only labour operation available to use is A0690. A transportation transaction would allow A0690 to be used for two separate repairs on the same job card, once for the left fender and once for the right fender. Of course the damage...
Customer Reimbursement - 06/30/2011
... goodwill consideration. Goodwill is a customer retention tool and therefore should be used to keep your customers coming back to you. If you feel you have that customer standing in front of you, carefully consider using your goodwill options. ...
Recall 10426 Update - 06/30/2011
Don't worry, there haven't been any changes made to recall 10426, but there is something important to note when submitting for the Axle Cross Pin Fracture recall. Originally, GM sent each dealer a specific number of axle pin kits to perform the recall ...
Authorization Code Refresher - 06/30/2011
... combined with a thorough understanding of the Service Agent Self Authorization process will help you stay ahead of the game. ...
Tire Pre-Repair Authorization Enhancements - 06/08/2011
... the shipping process of the tire via UPS. The service agent is required to create the tire return documents and UPS shipping labels in GWM. Each tire being returned must have its own UPS shipping label, a single label may not be used for multiple tires....
Recall Tips - 04/27/2011
... and/or replacement of the PCM for a possible internal failure. As outlined in the recall document, the full part number and lot number located on the module must be included in the correction field of the transaction. The numbers should be recorded on...
Top Reject of the Month - 11/17/2011
... dependency field lacked the information required to submit the claim. A great example of this would be a claim for a PCM reprogramming that lacks the required SPS code when submitted. ...
DBC Chat - 11/17/2011
Looking for an effective and efficient resource for warranty assistance? Many of you have had the opportunity to contact the DBC for assistance with a warranty question or claim assistance. These contacts require precious time spent on the phone waiting...
GM Card Service, Parts, and Accessories Promotion - 12/15/2011
... gmglobalconnect.com and opening Workbenches. Select Sales - GM Cardmember Services - and enter your BAC. Select "redeem for service" where you will enter specific information about the customer, including the last four digits of the credit card. Dealership...
New Year, New Goals - 01/19/2012
... commitments or long range goals to help make the desired commitments become a reality.This year we would like to encourage everyone to take those New Year resolutions more seriously and keep them in the forefront for the entire year. Being the best you...
Update to Exterior Only Labour Operations - 01/19/2012
... Log on to our Warranty Community website to print the help card we have created for easy access to what you need to do when using these labour operations. This help card, along with many others, is under the Resource tab. The 10-digit code will...
2012 Warranty Management Workshops - 01/19/2012
... manual cover to cover, this workshop clarifies how to effectively administer those policies in your warranty processes.Learn to collect every warranty dollar the most efficient wayBe confident your warranty transactions are submitted correctlyLearn the...
Where Are The Floor Mats? - 10/14/2011
You don't have to live on the East Coast to feel the effects of Hurricane Irene. GM recently announced that the supplier of floor mats for certain 2012 Enclave, Cadillac CTS, Equinox, Impala, Cruze, Traverse, Volt, Acadia, and Terrain models was a victim...
CBG CPO Maintenance Plan - 10/14/2011
... and Z2330 for Diesel at $60. All of these should be submitted under transaction type ZREG. The dollar amount being claimed should be claimed in the miscellaneous net item field. The program is available for vehicles that fall into the parameters of the...
Reject of the Month - 01/11/2016
... Chevrolet Equinox. The bulletin supports the repair or replacement of the HVAC temperature control door valve. The Equinox required replacement of the valve. The special coverage covers repairs on involved vehicles for a period of 10 years or 120,000...
Sublet Vendors - 10/23/2015
... This information must be attached to the job card and be a part of the vehicle history file.Do your sublet vendors' invoices comply with GM policy? Quite often sublet invoices are very basic, many times only containing the dealership name and VIN of...
Pre-Delivery Dealer Installed Options - 12/01/2015
... within the Accessories Manual section. Once the components are installed, the technician should document the RPO on the job card for use by warranty administration.A warranty claim is submitted using labor operation 0590032-PDI-Dealer Installed-Factory...
Concern Not Duplicated Labor Operations - 12/01/2015
As expected, when a technician spends time attempting to diagnose what a customer feels is a problem with their vehicle but in the end they can't duplicate that concern, they still want to be paid. GM has 42 labor operations published in the Labor Time...
Authorization to Perform Repairs - 12/01/2015
... as long as all required job card information is included on the envelope/pre-write sheet. The document must be attached to the job card.Electronic authorization to perform repairs is acceptable as long as it is obtained prior to repairs being performed...
Air Conditioning Season - 04/28/2016
... from the GE-50300 Recovery/Recycle/Recharge Machine must be attached to the job card. The data documents the vehicle's VIN, humidity, temperature, high and low side pressures, recovered and charged amounts, gas analyzer results, and vacuum time. The...
Revised Authorization Matrix - 04/08/2016
... started or simply prior to transaction submission. The matrix also describes the situations that would require either DMA/DMC or WSC approval. The four situations that require service management approval prior to the start of the repair are OLH,...
CAC Provided Diagnostic Voucher - 06/27/2016
... that was approved by CAC. GM feels that a big roadblock to getting the customer's vehicle into your dealership is the diagnostic fee. Customers who contact CAC, and have expressed dissatisfaction with this fee, and are asking for assistance with the...
STS Training - 06/27/2016
... takes place at the end of the month that the threshold has been achieved. Where does your dealership stand? Go to the "My Dealer Certifications" tab in the Center of Learning to access Nontechnical Certification and Technical Certification statuses....
Pre-Delivery Inspection (PDI) Credit - 09/03/2015
... the store has completed the repair and has been credited for the transaction. Make sure that your dealership team is taking the appropriate steps to identify new and used vehicles that require recall repairs prior to customer delivery. GM recommends...
Ignition Switch Recalls - 10/02/2015
... gift card - choice of 7 retailers (including WalMart, Amazon, Applebee's, Target, Chili's, Exxon, Domino's)$50 gift card - choice of 7 retailers (listed above)Non-offer Urgency Message - no offer is given, just a message to contact a dealer to have the...
GM 2 Mode Hybrid Battery Assembly - 06/30/2015
... battery. Once the battery has been bagged, it should be placed in the original shipping container. Do not ship hybrid batteries until all of the protective covers, which are shipped with the new battery, are installed and double bagged. Replacement bags...
Authorization Timing - 06/30/2015
... authorization for OLH at 12:45 pm on 7/1/2015 is not compliant when the technician's time documentation for the OLH began at 9:20 am and was completed at 10:40 am on 7/1/2015; the manager's authorization is after the fact.2. Authorization prior to transaction...
Global Warranty Management - 07/29/2015
... or search by customer name or VIN. Enter the request number for the claim pre-approval that you would like to print. The request number is documented on the pre-approval email from the DMA. Click Search to obtain the appropriate record.Click the request...
GWM Warranty Reports - 01/21/2015
... Period, Labor Operation Count and Technician Labor Hours Reports. Interested in viewing your average warranty transaction payment period? Select the Analyze Payment Period from Service Agent Reports where data may be displayed in a 12-month period...
Reject of the Month - 06/02/2015
... customer contacted the dealership for a reimbursement for the maintenance expense. The dealer documented the reimbursement on a job card and attached a copy of the reimbursement check, the customer paid invoice, and a copy of IVH, showing the valid...
Reject of the Month - 04/28/2015
... click the radio button for Service Agent Installed and resubmit for payment. Another example would be submitting a special coverage repair with the appropriate parts and labor operation, but failing to click the "Is this a Special Coverage?" radio...
Cadillac Premium Care Maintenance Program (CPCM) - 11/18/2013
... the program is voluntary, if no action is taken to opt out of the program, Cadillac will consider your dealership to be an active participant in the 2014 program. Those dealers that chose to opt out of the program did so by accessing the Cadillac Dealer...
WPC Website Decommissioned - 09/04/2013
... completes the driver information and provides the carrier pro number, make a copy of the BOL for your records and update the WPC shipping log with the pro number and date shipped.WPC material request form. This form is used to request complimentary plastic...
Reject of the Month - 10/01/2013
... a 2.4L engine. If a bulletin repair was performed with a bulletin specific operation, review the document to see if the parameters established in the bulletin header are reflected in the VIN being repaired. If not, it will become necessary to select...
Reject of the Month - 07/30/2013
... rejects for transactions associated with PDI Dealer Installed Accessories on 2014 Chevrolet Silverado trucks. After the warranty administrator submitted a few of the transactions and received repeat repair rejects, she sought out assistance in order...
Battery Replacements on Vehicles With Less Than 250 Miles - 07/30/2013
... in the vehicle pull from the battery even when the vehicle is shut off. To keep the battery in your stock vehicles working properly, it should be charged periodically; every 20 - 45 days according to the Policies and Procedures manual. Another option...
WPC Website Decommissioned - 09/04/2013
... completes the driver information and provides the carrier pro number, make a copy of the BOL for your records and update the WPC shipping log with the pro number and date shipped.WPC material request form. This form is used to request complimentary plastic...
Midtronics GR8 Battery Tester Code now 15 Digits - 11/18/2013
... Warranty Support Center (WSC) approval. When routing the claim for approval, attach supporting documentation showing the battery was maintained while in service agent inventory for reimbursement consideration. If the vehicle has been in the service agent's...
Full Disclosure - 02/27/2014
... part of a transportation claim, the customer must be informed of the damage that was sustained and what repairs were made. This disclosure must also be written with a copy given to the customer and a copy kept in the history file. Because of the variance...
Reject of the Month - 02/27/2014
... the Tire Pre-Repair Authorization into GWM and to return the tire to the tire manufacturer. Document only requests only allow up to a 0.2 hour allowance per transaction, as was the case with this particular transaction. The warranty administrator...
Ignition Switch Parts Return Request - 06/06/2014
... the part back. After opening the message attachment, click the "Enter BAC" tab.After entering your BAC click OK and the appropriate transactions will display, with the VIN and the transaction date. Transactions listed in the file that did not have...
Warranty Parts Center Shipping Labels - 05/09/2014
... UPS size limitations), and a UPS shipping label is printed as part of the process of creating the documents that are required to be completed with every request. There is another shipping label involved and that label is generated when the arrow...
Customer Pay Service Offer - 11/25/2014
... on the customer's job card with the qualifying LLPW component purchase. Dealers must also document where the customer viewed/heard about the offer on the job card. This offer may only be advertised online or within their service lane by utilizing...
Older and Non-GM Rental Vehicles - 09/09/2014
... be given to a customer for a regular warranty repair. That particular Administrative Message does not specify if the waiver is just for recall customers. Rental vehicle demand is affecting available vehicles for regular warranty customers as well....
Unintended Ignition Key Rotation Clarification - 10/03/2014
... 14350 using insert, part number 23279477, and key rings, either 23232599, 23247262, or 13598784, you will need 4 inserts and 4 rings. The components are packaged into merchandising packs of 4. Dealers are to place the order for 4 pieces of the insert...
Part Failures During The Same Repair Visit - 10/03/2014
... has recorded on the job card, separate from the initial time recording, and not simply duplicating what base time is. As a reminder, technicians are required to time record all warranty and policy repairs, and OLH time must have a separate time recording....
Global Warranty Management - 10/31/2014
Is your service department aware that a recall cannot be performed when the Field Action status in IVH displays "Incomplete Remedy Not Yet Available"? GM is required to publish all of the VINs associated with a Safety or Safety-related No-Compliance Recall...
... takes place at the end of the month that the threshold has been achieved. Where does your dealership stand? Go to the "My Dealer Certifications" tab in the Center of Learning to access Nontechnical Certification and Technical Certification statuses....
Pre-Delivery Inspection (PDI) Credit - 09/03/2015
... the store has completed the repair and has been credited for the transaction. Make sure that your dealership team is taking the appropriate steps to identify new and used vehicles that require recall repairs prior to customer delivery. GM recommends...
Ignition Switch Recalls - 10/02/2015
... gift card - choice of 7 retailers (including WalMart, Amazon, Applebee's, Target, Chili's, Exxon, Domino's)$50 gift card - choice of 7 retailers (listed above)Non-offer Urgency Message - no offer is given, just a message to contact a dealer to have the...
GM 2 Mode Hybrid Battery Assembly - 06/30/2015
... battery. Once the battery has been bagged, it should be placed in the original shipping container. Do not ship hybrid batteries until all of the protective covers, which are shipped with the new battery, are installed and double bagged. Replacement bags...
Authorization Timing - 06/30/2015
... authorization for OLH at 12:45 pm on 7/1/2015 is not compliant when the technician's time documentation for the OLH began at 9:20 am and was completed at 10:40 am on 7/1/2015; the manager's authorization is after the fact.2. Authorization prior to transaction...
Global Warranty Management - 07/29/2015
... or search by customer name or VIN. Enter the request number for the claim pre-approval that you would like to print. The request number is documented on the pre-approval email from the DMA. Click Search to obtain the appropriate record.Click the request...
GWM Warranty Reports - 01/21/2015
... Period, Labor Operation Count and Technician Labor Hours Reports. Interested in viewing your average warranty transaction payment period? Select the Analyze Payment Period from Service Agent Reports where data may be displayed in a 12-month period...
Reject of the Month - 06/02/2015
... customer contacted the dealership for a reimbursement for the maintenance expense. The dealer documented the reimbursement on a job card and attached a copy of the reimbursement check, the customer paid invoice, and a copy of IVH, showing the valid...
Reject of the Month - 04/28/2015
... click the radio button for Service Agent Installed and resubmit for payment. Another example would be submitting a special coverage repair with the appropriate parts and labor operation, but failing to click the "Is this a Special Coverage?" radio...
Cadillac Premium Care Maintenance Program (CPCM) - 11/18/2013
... the program is voluntary, if no action is taken to opt out of the program, Cadillac will consider your dealership to be an active participant in the 2014 program. Those dealers that chose to opt out of the program did so by accessing the Cadillac Dealer...
WPC Website Decommissioned - 09/04/2013
... completes the driver information and provides the carrier pro number, make a copy of the BOL for your records and update the WPC shipping log with the pro number and date shipped.WPC material request form. This form is used to request complimentary plastic...
Reject of the Month - 10/01/2013
... a 2.4L engine. If a bulletin repair was performed with a bulletin specific operation, review the document to see if the parameters established in the bulletin header are reflected in the VIN being repaired. If not, it will become necessary to select...
Reject of the Month - 07/30/2013
... rejects for transactions associated with PDI Dealer Installed Accessories on 2014 Chevrolet Silverado trucks. After the warranty administrator submitted a few of the transactions and received repeat repair rejects, she sought out assistance in order...
Battery Replacements on Vehicles With Less Than 250 Miles - 07/30/2013
... in the vehicle pull from the battery even when the vehicle is shut off. To keep the battery in your stock vehicles working properly, it should be charged periodically; every 20 - 45 days according to the Policies and Procedures manual. Another option...
WPC Website Decommissioned - 09/04/2013
... completes the driver information and provides the carrier pro number, make a copy of the BOL for your records and update the WPC shipping log with the pro number and date shipped.WPC material request form. This form is used to request complimentary plastic...
Midtronics GR8 Battery Tester Code now 15 Digits - 11/18/2013
... Warranty Support Center (WSC) approval. When routing the claim for approval, attach supporting documentation showing the battery was maintained while in service agent inventory for reimbursement consideration. If the vehicle has been in the service agent's...
Full Disclosure - 02/27/2014
... part of a transportation claim, the customer must be informed of the damage that was sustained and what repairs were made. This disclosure must also be written with a copy given to the customer and a copy kept in the history file. Because of the variance...
Reject of the Month - 02/27/2014
... the Tire Pre-Repair Authorization into GWM and to return the tire to the tire manufacturer. Document only requests only allow up to a 0.2 hour allowance per transaction, as was the case with this particular transaction. The warranty administrator...
Ignition Switch Parts Return Request - 06/06/2014
... the part back. After opening the message attachment, click the "Enter BAC" tab.After entering your BAC click OK and the appropriate transactions will display, with the VIN and the transaction date. Transactions listed in the file that did not have...
Warranty Parts Center Shipping Labels - 05/09/2014
... UPS size limitations), and a UPS shipping label is printed as part of the process of creating the documents that are required to be completed with every request. There is another shipping label involved and that label is generated when the arrow...
Customer Pay Service Offer - 11/25/2014
... on the customer's job card with the qualifying LLPW component purchase. Dealers must also document where the customer viewed/heard about the offer on the job card. This offer may only be advertised online or within their service lane by utilizing...
Older and Non-GM Rental Vehicles - 09/09/2014
... be given to a customer for a regular warranty repair. That particular Administrative Message does not specify if the waiver is just for recall customers. Rental vehicle demand is affecting available vehicles for regular warranty customers as well....
Unintended Ignition Key Rotation Clarification - 10/03/2014
... 14350 using insert, part number 23279477, and key rings, either 23232599, 23247262, or 13598784, you will need 4 inserts and 4 rings. The components are packaged into merchandising packs of 4. Dealers are to place the order for 4 pieces of the insert...
Part Failures During The Same Repair Visit - 10/03/2014
... has recorded on the job card, separate from the initial time recording, and not simply duplicating what base time is. As a reminder, technicians are required to time record all warranty and policy repairs, and OLH time must have a separate time recording....
Global Warranty Management - 10/31/2014
Is your service department aware that a recall cannot be performed when the Field Action status in IVH displays "Incomplete Remedy Not Yet Available"? GM is required to publish all of the VINs associated with a Safety or Safety-related No-Compliance Recall...
From the Desk of a Service Manager - 05/12/2010
... aware of their department. Those that have had this opportunity may have even found it to be somewhat gratifying, if not simply a means of opening their eyes a little wider. The process may enable you to see the whole warranty picture in just a few short...
Reject Code 242 - 03/11/2010
... manager must use their self-authorization code and cannot route the transaction to GM.Don't know what your empowerment is for self-authorization codes? You will find your empowerment levels under the "Analyze Warranty" tab and going into "View Service...
Global Warranty Management - Adjustments - 03/11/2010
... ability to perform a full debit or an adjustment. At the job card header screen you must select what action you would like to take; either full debit or adjustment. Adjustment refers to both an add credit and a partial debit. In an adjustment situation...
Global Warranty Tips - 03/11/2010
Global Warranty Tips : Educate your tow vendors to include the distance towed on the tow invoice. Towing expense is included with the repair transaction as a net item expense. The tow amount, towing invoice number and distance towed are all required fields...
GlobalConnect - 02/04/2010
... in 25 days on March xx, 2010. Use this section to personalize your Global homepage you decide what you want to display after logging in, e.g. Global Warranty Management, SI, Service Forms, TIS2WEB, etc.GM also houses the much referenced Service Policies...
Missed Revenue - Parts Inventory - 02/04/2010
... to overhaul the transmission in his customer's vehicle.Sound like a typical day at the store? What can make these scenarios atypical is the response they receive on their visit. The tire customer is told that the tires they are interested in are currently...
Customer Concern Verification Sheets - 04/13/2010
... will reduce your customer concerns not duplicated when more emphasis is placed on pinpointing what the customer is experiencing.With increased customer involvement your customer will see that you are doing all you can to correct their concern.Using these...
OnStar - 01/28/2014
... will be first brought to the Chevrolet Corvette, Impala, Malibu and Volt. The Equinox, Silverado, Spark and Spark EV will get the connectivity later this year. Car owners will be able to download apps from an online GM store without charge, but will...
Important Policy Updates - 01/10/2014
... approval in the form of a signature (or initials), date, time and explanation, is the method of documenting the involvement and consent of service management, prior to the work being performed on the vehicle. The Dealer Empowerment and Customer...
Policy Decisions - 02/27/2014
... actual cases where the customer participated with an out of warranty expense. Take a look at your store's statistics, where do you stand? ...
January 2014 Recall Update - 01/10/2014
... were issued a letter advising them that parts were not available to repair their vehicles and would receive communication when parts became available in the future. The recall applied to certain 2011-2012 Chevrolet Cruze vehicles with 1.4L DOHC turbo...
Authorization Codes - 01/10/2014
Global Warranty Management tracks a service agent's effective use of authorization codes. To view your effectiveness in applying authorization codes go to: Analyze Warranty/View Warranty Analysis Reports/Service Agent Empowerment Usage and select the...
Did You Know? - 03/26/2015
... of the matrix is available in the Service Policies and Procedures Manual Article 3.2.13. Click the download link at the top right of the page, under Attachments, to view, print or save an easy-to-read copy of the matrix. Best Practice: Provide all...
SI Enhancement: PDI Forms - 01/21/2015
Pre-Delivery Inspection forms are available in SI by selecting a late model from the drop down menu or entering the full VIN. A link to the form for the specific vehicle is available at the bottom of the page. The technician may complete and print the...
Claiming Six or More Rental Days - 02/23/2015
... Reports & Tools in Service Workbench. Complete the Claim Pre-Approval request and send it to your DMA. You will receive an email from your DMA that will indicate approval or denial. If approved, either print the email or the approved request and...
Refrigerant Recovery and Recharge - 09/02/2015
... Part of the diagnosis process is to connect the vehicle to a recovery/recharge machine to remove what refrigerant is left in the system and fill it back up to capacity. A leak test cannot be performed unless the system is full of refrigerant. The technician...
Battery Warranty Reimbursement Prices - 10/02/2015
... the Periodical/Reference area of EPIC, then select Battery Pricing from the Publication Type drop-down menu. ...
GM App - 06/27/2016
... of newer vehicles that support the smartphone connections, it continues to be a challenge to track down and persuade owners of older vehicles to come in for repairs. ...
GMPP - 04/08/2016
The GMPP Administration Guide has been updated and is available for download on the Ally eStore. The effective date of the guide is April 1, 2016.
Electronic Owner's Manual - 04/28/2016
Electronic versions of owner's manuals have been available for download from automakers for years. This option offers a way for consumers equipped with a smartphone to access and search instructions for almost any vehicle, in almost any situation. Some...
GMPP - 10/23/2015
... pages have also been updated to reflect ineligible models. The updated guide is available for download on the Ally eStore at estore.allydealer.com. ...
Battery Pricing Schedule - 02/02/2016
... Inquiry from Periodical/Reference, then select Battery Pricing from the Publication Type drop-down menu. ...
Effective Use of Authorization Codes - 02/02/2016
... Warranty Management that tracks a service agent's effective use of authorization codes. To view your effectiveness in applying authorization codes, go to: Analyze Warranty > View Warranty Analysis Reports > Service Agent Empowerment Usage and select...
October 2011 Recall Update - 10/14/2011
... updated software and calibrations, and install a revised fuse location label. The technician must document the warranty codes for the module reprogramming events on the job card. The program is in effect until September 30, 2013. The program has been...
November 2011 Recall Update - 11/17/2011
... updated software and calibrations, and install a revised fuse location label. The technician must document the warranty codes for the module reprogramming events on the job card. The program is in effect until September 30, 2013. The programming order...
... aware of their department. Those that have had this opportunity may have even found it to be somewhat gratifying, if not simply a means of opening their eyes a little wider. The process may enable you to see the whole warranty picture in just a few short...
Reject Code 242 - 03/11/2010
... manager must use their self-authorization code and cannot route the transaction to GM.Don't know what your empowerment is for self-authorization codes? You will find your empowerment levels under the "Analyze Warranty" tab and going into "View Service...
Global Warranty Management - Adjustments - 03/11/2010
... ability to perform a full debit or an adjustment. At the job card header screen you must select what action you would like to take; either full debit or adjustment. Adjustment refers to both an add credit and a partial debit. In an adjustment situation...
Global Warranty Tips - 03/11/2010
Global Warranty Tips : Educate your tow vendors to include the distance towed on the tow invoice. Towing expense is included with the repair transaction as a net item expense. The tow amount, towing invoice number and distance towed are all required fields...
GlobalConnect - 02/04/2010
... in 25 days on March xx, 2010. Use this section to personalize your Global homepage you decide what you want to display after logging in, e.g. Global Warranty Management, SI, Service Forms, TIS2WEB, etc.GM also houses the much referenced Service Policies...
Missed Revenue - Parts Inventory - 02/04/2010
... to overhaul the transmission in his customer's vehicle.Sound like a typical day at the store? What can make these scenarios atypical is the response they receive on their visit. The tire customer is told that the tires they are interested in are currently...
Customer Concern Verification Sheets - 04/13/2010
... will reduce your customer concerns not duplicated when more emphasis is placed on pinpointing what the customer is experiencing.With increased customer involvement your customer will see that you are doing all you can to correct their concern.Using these...
OnStar - 01/28/2014
... will be first brought to the Chevrolet Corvette, Impala, Malibu and Volt. The Equinox, Silverado, Spark and Spark EV will get the connectivity later this year. Car owners will be able to download apps from an online GM store without charge, but will...
Important Policy Updates - 01/10/2014
... approval in the form of a signature (or initials), date, time and explanation, is the method of documenting the involvement and consent of service management, prior to the work being performed on the vehicle. The Dealer Empowerment and Customer...
Policy Decisions - 02/27/2014
... actual cases where the customer participated with an out of warranty expense. Take a look at your store's statistics, where do you stand? ...
January 2014 Recall Update - 01/10/2014
... were issued a letter advising them that parts were not available to repair their vehicles and would receive communication when parts became available in the future. The recall applied to certain 2011-2012 Chevrolet Cruze vehicles with 1.4L DOHC turbo...
Authorization Codes - 01/10/2014
Global Warranty Management tracks a service agent's effective use of authorization codes. To view your effectiveness in applying authorization codes go to: Analyze Warranty/View Warranty Analysis Reports/Service Agent Empowerment Usage and select the...
Did You Know? - 03/26/2015
... of the matrix is available in the Service Policies and Procedures Manual Article 3.2.13. Click the download link at the top right of the page, under Attachments, to view, print or save an easy-to-read copy of the matrix. Best Practice: Provide all...
SI Enhancement: PDI Forms - 01/21/2015
Pre-Delivery Inspection forms are available in SI by selecting a late model from the drop down menu or entering the full VIN. A link to the form for the specific vehicle is available at the bottom of the page. The technician may complete and print the...
Claiming Six or More Rental Days - 02/23/2015
... Reports & Tools in Service Workbench. Complete the Claim Pre-Approval request and send it to your DMA. You will receive an email from your DMA that will indicate approval or denial. If approved, either print the email or the approved request and...
Refrigerant Recovery and Recharge - 09/02/2015
... Part of the diagnosis process is to connect the vehicle to a recovery/recharge machine to remove what refrigerant is left in the system and fill it back up to capacity. A leak test cannot be performed unless the system is full of refrigerant. The technician...
Battery Warranty Reimbursement Prices - 10/02/2015
... the Periodical/Reference area of EPIC, then select Battery Pricing from the Publication Type drop-down menu. ...
GM App - 06/27/2016
... of newer vehicles that support the smartphone connections, it continues to be a challenge to track down and persuade owners of older vehicles to come in for repairs. ...
GMPP - 04/08/2016
The GMPP Administration Guide has been updated and is available for download on the Ally eStore. The effective date of the guide is April 1, 2016.
Electronic Owner's Manual - 04/28/2016
Electronic versions of owner's manuals have been available for download from automakers for years. This option offers a way for consumers equipped with a smartphone to access and search instructions for almost any vehicle, in almost any situation. Some...
GMPP - 10/23/2015
... pages have also been updated to reflect ineligible models. The updated guide is available for download on the Ally eStore at estore.allydealer.com. ...
Battery Pricing Schedule - 02/02/2016
... Inquiry from Periodical/Reference, then select Battery Pricing from the Publication Type drop-down menu. ...
Effective Use of Authorization Codes - 02/02/2016
... Warranty Management that tracks a service agent's effective use of authorization codes. To view your effectiveness in applying authorization codes, go to: Analyze Warranty > View Warranty Analysis Reports > Service Agent Empowerment Usage and select...
October 2011 Recall Update - 10/14/2011
... updated software and calibrations, and install a revised fuse location label. The technician must document the warranty codes for the module reprogramming events on the job card. The program is in effect until September 30, 2013. The program has been...
November 2011 Recall Update - 11/17/2011
... updated software and calibrations, and install a revised fuse location label. The technician must document the warranty codes for the module reprogramming events on the job card. The program is in effect until September 30, 2013. The programming order...
Chevrolet 5-Year Protection Plus Package - 12/15/2011
... a Chevrolet. GM's research has found that these potential new car buyers can be persuaded to visit your dealership and purchase or lease a Chevrolet with the right offer. The offer runs between November 1, 2011, and January 3, 2012.Vehicles eligible...
Remanufactured and Refurbished Parts Disclosure - 12/15/2011
... tested, and if in working condition, repackaged. Warranty coverage is typically the same as what a new part would be. Beginning October 17th, 2011, a document has been added to parts packaging that is intended to be used to communicate to your customer...
Not What Was Ordered - 06/08/2011
... around inspection, they should be noted on the delivery receipt. Use the remarks section to write what the exception is. Damage codes are not necessary and you won't find any that are appropriate. If the discrepancy is discovered during the secondary...
Transportation Transactions - Receiving Hours Notification - 06/30/2011
As a service agent, you have the option to choose the hours you are willing to receive new vehicle deliveries, within reason. The hours you choose should indicate the times that you will have trained vehicle inspectors available to perform the walk around...
Reject of the Month - 04/13/2012
... to allow the system to calculate pricing, something that the warranty administrator was unable to do in their in-house system. After reviewing the pending transaction the warranty administrator noticed that only the base labour carried over, no additional...
Transmission Internal Repair Clock Time Changes - 01/19/2012
... and reinstall the transmission, which is part of the base repair. The total time clocked reflects what can be claimed as OLH, provided it is approved by service management. OLH over 2 hours, for most dealers, will require GM authorization. If the...
GWM Enhancements - 03/08/2012
... must be selected if the warranty transaction is for a policy repair. "Policy" is the new term for what was long considered "Goodwill". In other words, if a vehicle is out of warranty and the service agent elects to cover the repair, it is covered as...
Wheel Alignment Guidelines - 07/02/2012
... accurate customer concern so that the technician can determine if a wheel alignment will correct what the customer is experiencing. It's a lengthy bulletin, but should be reviewed by both service advisors and technicians. Many pages of the bulletin have...
The Warranty Parts Center and Customer Enthusiasm - 06/06/2012
... covered as a warranty transaction. The Policies and Procedures manual has two articles explaining what is not covered as warranty.1.2.2.2 - Damage Due to Accidents, Misuse, or Alterations1.2.2.3 - Damage Due to Impact, Use, or the EnvironmentWithin both...
Parts Sold Over-The-Counter - 07/02/2012
... person it is defective, there is really no way to verify if that is actually the case. So how do you really know if it's defective?Well, for the most part you don't. That is why service management must be involved in the transaction. Service managers...
Changes to Special Coverage 10054 - 07/30/2013
... Chevrolet SSR, TrailBlazer, and GMC Envoy. The GMC Envoy XL and Chevrolet TrailBlazer EXT coverage does not include the 2007 model year and the GMC XUV is only included for the 2005 model year. Coverage is 10 years or 120,000 miles from the date the...
May 2013 Bulletin Updates: - 06/19/2013
... Tampering or Vehicle Modifications. The new GLC to submit for identifying and documenting tampering or non-GM vehicle modifications is 0600014. 05-03-07-009F: Wheel Alignment Specifications. Wheel alignments under warranty are submitted using one...
Battery Replacement Requirements - 06/19/2013
... occurs first. If a battery is replaced near the end of the bumper-to-bumper warranty, the coverage would default to the 12 months. If the battery fails during that 12-month period, a ZPTI transaction part warranty would be submitted. This is the only...
Camaro Z/28 - 05/14/2013
... and stability at high speeds. The new Z/28 features a full aerodynamics package that creates downforce at speed, helping to make it the most track capable Camaro in history. The new model is lightweight and high-revving, has a dry-sump LS7 engine, carbon-ceramic...
GMPP - 10/08/2012
... may be found on the Ally eStore website at http://estore.allydealer.com. To access the site, enter your dealership BAC code in the user ID and password fields. Select GM Protection Plan from the "Company & Solutions" menu. Click the download button...
Where are the Manuals? - 03/11/2013
... is especially helpful with emission warranty coverage and lists specific emission components and what the warranty coverage is. Select state emission coverage is explained, including the specific states that have extended warranty coverage. Cadillac...
Reject of the Month - 03/11/2013
... to an internal throttle body failure. The tech scanned the system, found code P2135 and followed document id 1758140 through the diagnosis process. He checked the ground at the throttle body connector terminal C and found .3 ohms 5 volt reference. The...
A Goodwill Tool - 02/26/2013
... and their vehicle is currently 25 months old and has 32,000 miles on the odometer, their warranty would be extended to 49 months or 62,000 miles, whichever occurs first. Component letters are automatically transferred to subsequent owners. Up to...
Updates to the Dealer Empowerment Portal - 08/23/2016
... when the transaction is submitted for GM Authorization. Previously, warranty administrators would have to go to the portal and make a copy of the form showing approval and scan and attach it to the transaction. Now the form showing approval will be included...
Warranty Coverage for Customer Purchased Parts & Accessories - 07/28/2016
... period, or 12 months, whichever is greater. GM Accessory parts that are sold over-the-counter or do not require installation are warrantied for 12 months from the date of purchase. Installed accessories are covered under the applicable vehicle warranty...
Fuel Economy - 07/28/2016
The average fuel economy for new cars and light trucks sold in the US in June was 25.3 mpg, down 0.1 mpg from May. This reflects the growing pickup, SUV, and crossover demand. The average fuel economy of new light vehicles sold each month has dropped...
Field Action Information App - 08/23/2016
... Launch the app to obtain up to date dealership Field Action reports, as well as view, print, and download Field Action data. Reports available within this app include: Campaign Initiation Detail Reports, Open Vehicle Reports, Campaign Performance Reports,...
Battery Policy Still In Effect - 10/26/2016
In October, GM announced several updates to service policies and procedures. One of these updates reflected a specific documentation requirement when submitting a battery for warranty reimbursement. The requirement was scheduled to go into effect on October...
Tire Prorating & Admin Allowance - 10/26/2016
... the Tire Pre-Repair Authorization into GWM and to return the tires to the tire manufacturer. Download the Tire Warranty Coverage Help Card ...
Repair Shop Distrust - 12/21/2016
... overcharging for services, negative past experiences, and concerns that the work will not be done correctly. The survey also found that most drivers, 64%, singled out a repair shop that they do trust. ...
... a Chevrolet. GM's research has found that these potential new car buyers can be persuaded to visit your dealership and purchase or lease a Chevrolet with the right offer. The offer runs between November 1, 2011, and January 3, 2012.Vehicles eligible...
Remanufactured and Refurbished Parts Disclosure - 12/15/2011
... tested, and if in working condition, repackaged. Warranty coverage is typically the same as what a new part would be. Beginning October 17th, 2011, a document has been added to parts packaging that is intended to be used to communicate to your customer...
Not What Was Ordered - 06/08/2011
... around inspection, they should be noted on the delivery receipt. Use the remarks section to write what the exception is. Damage codes are not necessary and you won't find any that are appropriate. If the discrepancy is discovered during the secondary...
Transportation Transactions - Receiving Hours Notification - 06/30/2011
As a service agent, you have the option to choose the hours you are willing to receive new vehicle deliveries, within reason. The hours you choose should indicate the times that you will have trained vehicle inspectors available to perform the walk around...
Reject of the Month - 04/13/2012
... to allow the system to calculate pricing, something that the warranty administrator was unable to do in their in-house system. After reviewing the pending transaction the warranty administrator noticed that only the base labour carried over, no additional...
Transmission Internal Repair Clock Time Changes - 01/19/2012
... and reinstall the transmission, which is part of the base repair. The total time clocked reflects what can be claimed as OLH, provided it is approved by service management. OLH over 2 hours, for most dealers, will require GM authorization. If the...
GWM Enhancements - 03/08/2012
... must be selected if the warranty transaction is for a policy repair. "Policy" is the new term for what was long considered "Goodwill". In other words, if a vehicle is out of warranty and the service agent elects to cover the repair, it is covered as...
Wheel Alignment Guidelines - 07/02/2012
... accurate customer concern so that the technician can determine if a wheel alignment will correct what the customer is experiencing. It's a lengthy bulletin, but should be reviewed by both service advisors and technicians. Many pages of the bulletin have...
The Warranty Parts Center and Customer Enthusiasm - 06/06/2012
... covered as a warranty transaction. The Policies and Procedures manual has two articles explaining what is not covered as warranty.1.2.2.2 - Damage Due to Accidents, Misuse, or Alterations1.2.2.3 - Damage Due to Impact, Use, or the EnvironmentWithin both...
Parts Sold Over-The-Counter - 07/02/2012
... person it is defective, there is really no way to verify if that is actually the case. So how do you really know if it's defective?Well, for the most part you don't. That is why service management must be involved in the transaction. Service managers...
Changes to Special Coverage 10054 - 07/30/2013
... Chevrolet SSR, TrailBlazer, and GMC Envoy. The GMC Envoy XL and Chevrolet TrailBlazer EXT coverage does not include the 2007 model year and the GMC XUV is only included for the 2005 model year. Coverage is 10 years or 120,000 miles from the date the...
May 2013 Bulletin Updates: - 06/19/2013
... Tampering or Vehicle Modifications. The new GLC to submit for identifying and documenting tampering or non-GM vehicle modifications is 0600014. 05-03-07-009F: Wheel Alignment Specifications. Wheel alignments under warranty are submitted using one...
Battery Replacement Requirements - 06/19/2013
... occurs first. If a battery is replaced near the end of the bumper-to-bumper warranty, the coverage would default to the 12 months. If the battery fails during that 12-month period, a ZPTI transaction part warranty would be submitted. This is the only...
Camaro Z/28 - 05/14/2013
... and stability at high speeds. The new Z/28 features a full aerodynamics package that creates downforce at speed, helping to make it the most track capable Camaro in history. The new model is lightweight and high-revving, has a dry-sump LS7 engine, carbon-ceramic...
GMPP - 10/08/2012
... may be found on the Ally eStore website at http://estore.allydealer.com. To access the site, enter your dealership BAC code in the user ID and password fields. Select GM Protection Plan from the "Company & Solutions" menu. Click the download button...
Where are the Manuals? - 03/11/2013
... is especially helpful with emission warranty coverage and lists specific emission components and what the warranty coverage is. Select state emission coverage is explained, including the specific states that have extended warranty coverage. Cadillac...
Reject of the Month - 03/11/2013
... to an internal throttle body failure. The tech scanned the system, found code P2135 and followed document id 1758140 through the diagnosis process. He checked the ground at the throttle body connector terminal C and found .3 ohms 5 volt reference. The...
A Goodwill Tool - 02/26/2013
... and their vehicle is currently 25 months old and has 32,000 miles on the odometer, their warranty would be extended to 49 months or 62,000 miles, whichever occurs first. Component letters are automatically transferred to subsequent owners. Up to...
Updates to the Dealer Empowerment Portal - 08/23/2016
... when the transaction is submitted for GM Authorization. Previously, warranty administrators would have to go to the portal and make a copy of the form showing approval and scan and attach it to the transaction. Now the form showing approval will be included...
Warranty Coverage for Customer Purchased Parts & Accessories - 07/28/2016
... period, or 12 months, whichever is greater. GM Accessory parts that are sold over-the-counter or do not require installation are warrantied for 12 months from the date of purchase. Installed accessories are covered under the applicable vehicle warranty...
Fuel Economy - 07/28/2016
The average fuel economy for new cars and light trucks sold in the US in June was 25.3 mpg, down 0.1 mpg from May. This reflects the growing pickup, SUV, and crossover demand. The average fuel economy of new light vehicles sold each month has dropped...
Field Action Information App - 08/23/2016
... Launch the app to obtain up to date dealership Field Action reports, as well as view, print, and download Field Action data. Reports available within this app include: Campaign Initiation Detail Reports, Open Vehicle Reports, Campaign Performance Reports,...
Battery Policy Still In Effect - 10/26/2016
In October, GM announced several updates to service policies and procedures. One of these updates reflected a specific documentation requirement when submitting a battery for warranty reimbursement. The requirement was scheduled to go into effect on October...
Tire Prorating & Admin Allowance - 10/26/2016
... the Tire Pre-Repair Authorization into GWM and to return the tires to the tire manufacturer. Download the Tire Warranty Coverage Help Card ...
Repair Shop Distrust - 12/21/2016
... overcharging for services, negative past experiences, and concerns that the work will not be done correctly. The survey also found that most drivers, 64%, singled out a repair shop that they do trust. ...
Transmission / Transfer Case / Engine Assembly Replacements - 11/29/2016
... transaction for any assembly replacements that are submitted for GM authorization. This scanned documentation will become a record within GWM, supporting the transaction and providing a record of the completed form in the event it is lost or damaged...
Buick Avenir - 05/22/2017
... wheels, and a plusher interior that is purified with a cabin-air ionizer. Avenir will filter down through Buick’s lineup, in order of size and price and may expand to more brands in the future. The name, Avenir, means future in French and first...
Production - 06/19/2017
... a day supply of car inventory at 97 days at the end of April, supply is up from a year ago, but down from the end of March....
SAASR Page One - Summary - 07/25/2017
The report is available as a PDF within the Analyze Warranty tab in GWM. The most current report is available for download. The first page of the report contains Current Metrics including Total Expense (Adjusted), Excess to Geographic Group and CPVS;...
Self-Authorization - 10/24/2017
... will be returned to the Service Agent to address and correct. To avoid unnecessary rejects, know your store’s self-empowerment levels. A transaction that is self-authorized, but is beyond the Service Agent’s empowerment limits, will reje...
Warranty Part Retention - 10/24/2017
... be written on a tag that is attached to the part or any other method that displays the required documentation. An actual tag is not required. Parts not requested by the WPC within the 15-day retention period, or parts scrapped by a GM representative,...
Consumable Parts - 11/21/2017
... all models currently covered by the GM New Vehicle Limited Warranty. Some of these tools come with what are called “consumable repair parts” that are intended to be permanently installed on the vehicle. Examples of consumable parts include...
Spring Clean Up - 02/20/2018
... ever been submitted and are aging. Does the thought of handling all of this on top of what you are already doing on a daily basis overwhelm you? We can help! We offer a Warranty Claims Clean-Up Service that provides a solution for Warranty Administration...
March 2018 Recall Update - 02/20/2018
... Chime: Certain 2013-2016 Chevrolet Sonic and Trax, 2013-2015 Spark vehicles equipped with Bring Your Own Media are included within the recall program. The recall has been updated to include revisions to the Service Procedure and Warranty Information...
Required Operating Procedures-Authorization Matrix - 05/22/2018
Download jlwarranty's Service Management Authorization Matrix Help Card Bulletin 04-00-89-015S was updated in mid-May. The revision contains the 2019 model year and an updated Service Management Authorization Matrix. At newsletter print time, the matrix ...
Courtesy Transportation Program Guidelines - 04/23/2018
... in a no-pressure, hassle free environment.” To dealership employees, it’s satisfying your customer’s demand for transportation, easily, with a loaner vehicle. With all programs, there are rules. If the rules are not strictly followed,...
2019 Sierra - 04/23/2018
... Multi-Pro Tailgate. It offers an inner tailgate as part of the main gate that can fold vertically down for easier loading or turn into a step. The SLT and Denali versions will come standard with a 5.3L V8 engine and eight speed automatic transmissio...
Ignition Switch Recall - 06/25/2018
... repaired globally, as have 96% of those vehicles in the US. GM employees are still trying to track down the approximately 170,000 holdouts, to meet the 100% repair rate goal. ...
CSMT App - 02/21/2019
... it is not required by GM for the service manager to be involved in the request. The app may be downloaded for free and is available for use on Android and Apple Operating Systems, including tablets and iPads. ...
HAZ MAT Tips - 03/26/2019
When certain components (fuel rail, fuel module, fuel line) are shipped new to the dealer they are not considered hazardous goods and as a result the box may not be marked. When returning replaced fuel system components that have come in contact...
PET Tips - 06/26/2019
... participation amount, must be dated prior to the job card close date. Additionally, the repair dollar amount reported on the PET may be revised at any time before the job card is closed. GM advises to print and upload the latest revision. ...
Service Agent Self Authorization - 10/23/2018
... will be returned to the Service Agent to address and correct. To avoid unnecessary rejects, know your dealership’s self-empowerment levels. A transaction that is self-authorized, but is beyond the Service Agent’s empowerment limits, will...
New Policy Evaluation Tool Deviation Process - 06/23/2020
Using the Policy Evaluation Tool (PET) when doing a Policy Repair for your customers has been a requirement for quite some time now. GM has recently made a very helpful change giving service management the ability to deviate from the PET results up to...
Pick-up/Delivery - 07/30/2020
... are seeing increased customer satisfaction, higher retention rates, bigger profits from higher dollar repair orders, more technician labor hours sold, and smoother and more consistent work flow. This practice helps keep the service department busy, while...
Service Policies and Procedures Updates - 03/27/2020
... of the repair, and the date of the repair. As a reminder, sublet repair amounts cannot exceed what the repair would have cost had it been done at the dealership. Service Policies & Procedures Article 5.4 Courtesy transportation is now available for...
Self-Authorization - 10/23/2019
... will be returned to the Service Agent to address and correct. To avoid unnecessary rejects, know your store’s self-empowerment levels. A transaction that is self-authorized, but is beyond the Service Agent’s empowerment limits, will reje...
Towing Limitations - 10/01/2021
... be necessary to GM authorize a tow expense that is greater than $130 for payment consideration. What defines justified? As mentioned above, the customer took it upon themselves and had their vehicle towed to your dealership and your dealership was not...
Range Boost - 10/26/2021
A new supplier agreement with Wolfspeed, Inc, will provide a secure, long-term, domestically sourced supply of a key component needed for the future of EV’s. Wolfspeed is a global supplier of silicon carbide power devices. Silicon carbide is an...
Job Card Write-Up and Final Closeout - 05/25/2022
... dates and lemon law concerns. When servicing a customer’s vehicle who purchased from your dealership, the VIN and customer information will already be in your DMS. The in-service date should be accurate, but it is always a good idea to verify....
Major Transmission Repairs - 05/25/2022
... by a separate clock time. Unlike other labor operations that have an add time option that doesn’t require a separate clock time, add time for transmission repairs, that will be displayed as 0.0 – 2.0 hours, do require a separate clock time....
... transaction for any assembly replacements that are submitted for GM authorization. This scanned documentation will become a record within GWM, supporting the transaction and providing a record of the completed form in the event it is lost or damaged...
Buick Avenir - 05/22/2017
... wheels, and a plusher interior that is purified with a cabin-air ionizer. Avenir will filter down through Buick’s lineup, in order of size and price and may expand to more brands in the future. The name, Avenir, means future in French and first...
Production - 06/19/2017
... a day supply of car inventory at 97 days at the end of April, supply is up from a year ago, but down from the end of March....
SAASR Page One - Summary - 07/25/2017
The report is available as a PDF within the Analyze Warranty tab in GWM. The most current report is available for download. The first page of the report contains Current Metrics including Total Expense (Adjusted), Excess to Geographic Group and CPVS;...
Self-Authorization - 10/24/2017
... will be returned to the Service Agent to address and correct. To avoid unnecessary rejects, know your store’s self-empowerment levels. A transaction that is self-authorized, but is beyond the Service Agent’s empowerment limits, will reje...
Warranty Part Retention - 10/24/2017
... be written on a tag that is attached to the part or any other method that displays the required documentation. An actual tag is not required. Parts not requested by the WPC within the 15-day retention period, or parts scrapped by a GM representative,...
Consumable Parts - 11/21/2017
... all models currently covered by the GM New Vehicle Limited Warranty. Some of these tools come with what are called “consumable repair parts” that are intended to be permanently installed on the vehicle. Examples of consumable parts include...
Spring Clean Up - 02/20/2018
... ever been submitted and are aging. Does the thought of handling all of this on top of what you are already doing on a daily basis overwhelm you? We can help! We offer a Warranty Claims Clean-Up Service that provides a solution for Warranty Administration...
March 2018 Recall Update - 02/20/2018
... Chime: Certain 2013-2016 Chevrolet Sonic and Trax, 2013-2015 Spark vehicles equipped with Bring Your Own Media are included within the recall program. The recall has been updated to include revisions to the Service Procedure and Warranty Information...
Required Operating Procedures-Authorization Matrix - 05/22/2018
Download jlwarranty's Service Management Authorization Matrix Help Card Bulletin 04-00-89-015S was updated in mid-May. The revision contains the 2019 model year and an updated Service Management Authorization Matrix. At newsletter print time, the matrix ...
Courtesy Transportation Program Guidelines - 04/23/2018
... in a no-pressure, hassle free environment.” To dealership employees, it’s satisfying your customer’s demand for transportation, easily, with a loaner vehicle. With all programs, there are rules. If the rules are not strictly followed,...
2019 Sierra - 04/23/2018
... Multi-Pro Tailgate. It offers an inner tailgate as part of the main gate that can fold vertically down for easier loading or turn into a step. The SLT and Denali versions will come standard with a 5.3L V8 engine and eight speed automatic transmissio...
Ignition Switch Recall - 06/25/2018
... repaired globally, as have 96% of those vehicles in the US. GM employees are still trying to track down the approximately 170,000 holdouts, to meet the 100% repair rate goal. ...
CSMT App - 02/21/2019
... it is not required by GM for the service manager to be involved in the request. The app may be downloaded for free and is available for use on Android and Apple Operating Systems, including tablets and iPads. ...
HAZ MAT Tips - 03/26/2019
When certain components (fuel rail, fuel module, fuel line) are shipped new to the dealer they are not considered hazardous goods and as a result the box may not be marked. When returning replaced fuel system components that have come in contact...
PET Tips - 06/26/2019
... participation amount, must be dated prior to the job card close date. Additionally, the repair dollar amount reported on the PET may be revised at any time before the job card is closed. GM advises to print and upload the latest revision. ...
Service Agent Self Authorization - 10/23/2018
... will be returned to the Service Agent to address and correct. To avoid unnecessary rejects, know your dealership’s self-empowerment levels. A transaction that is self-authorized, but is beyond the Service Agent’s empowerment limits, will...
New Policy Evaluation Tool Deviation Process - 06/23/2020
Using the Policy Evaluation Tool (PET) when doing a Policy Repair for your customers has been a requirement for quite some time now. GM has recently made a very helpful change giving service management the ability to deviate from the PET results up to...
Pick-up/Delivery - 07/30/2020
... are seeing increased customer satisfaction, higher retention rates, bigger profits from higher dollar repair orders, more technician labor hours sold, and smoother and more consistent work flow. This practice helps keep the service department busy, while...
Service Policies and Procedures Updates - 03/27/2020
... of the repair, and the date of the repair. As a reminder, sublet repair amounts cannot exceed what the repair would have cost had it been done at the dealership. Service Policies & Procedures Article 5.4 Courtesy transportation is now available for...
Self-Authorization - 10/23/2019
... will be returned to the Service Agent to address and correct. To avoid unnecessary rejects, know your store’s self-empowerment levels. A transaction that is self-authorized, but is beyond the Service Agent’s empowerment limits, will reje...
Towing Limitations - 10/01/2021
... be necessary to GM authorize a tow expense that is greater than $130 for payment consideration. What defines justified? As mentioned above, the customer took it upon themselves and had their vehicle towed to your dealership and your dealership was not...
Range Boost - 10/26/2021
A new supplier agreement with Wolfspeed, Inc, will provide a secure, long-term, domestically sourced supply of a key component needed for the future of EV’s. Wolfspeed is a global supplier of silicon carbide power devices. Silicon carbide is an...
Job Card Write-Up and Final Closeout - 05/25/2022
... dates and lemon law concerns. When servicing a customer’s vehicle who purchased from your dealership, the VIN and customer information will already be in your DMS. The in-service date should be accurate, but it is always a good idea to verify....
Major Transmission Repairs - 05/25/2022
... by a separate clock time. Unlike other labor operations that have an add time option that doesn’t require a separate clock time, add time for transmission repairs, that will be displayed as 0.0 – 2.0 hours, do require a separate clock time....
NAIAS - 01/27/2022
... for September 14-25 in both Detroit’s Huntington Place convention center and around downtown Detroit with indoor and outdoor interactive displays. The city has been without the signature event since January 2019. The show had been forced to cancel...
Mismatched Spare Tire Recall - 01/27/2022
... details. This recall has specific requirements should the customer decline this repair and if they do, dealers are to complete the Field Action Status Change Form Specific to Safety Recall N212329780. The form is available in GlobalConnect in Service...
Glovebox Materials - 01/03/2022
... system. Additionally, both the Warranty Manual and the Owner’s Manual can be viewed, downloaded, or ordered through the GMC website....
July 2023 Recall Update - 06/26/2023
... Wheel Replacement Retrofit: The recall has been updated to add the 2022MY Chevrolet Silverado 1500 LTD and Silverado 2500HD/3500HD to the population. Additional parts have been added to the parts section, and the warranty section has been revised to...
3rd Party Rentals - 09/25/2023
... more than GM allows, email the DVM to request approval for the higher daily rate amount after you have put your customer in the rental vehicle. If after review the DVM approves the request, attach a printed copy of the approval to the warranty transaction...
Year End Submission - 10/25/2023
... printout showing the SPS Warranty Claim Code. In cases where the transaction has been returned to you from the WSC for further information, prioritize them for resubmission with the requested information included/attached. As a reminder: all transactions...
Option C - Third Year - 11/29/2023
... the 2024 Standard Option C Re-Enrollment form and return it via email by November 30, 2023. By doing so, the dealership is then re-enrolled in Option C for the next three years, January 1, 2024 through December 31, 2026. Dealers that elect to discontinue...
Certain Transmission Repairs - 12/26/2023
... is needed or consequential damage has occurred requiring addition time to replace other parts, OLH would need to be clocked and claimed. ...
GM Accessories Employee Discount Program - 01/29/2024
... required in the Comments field of the transaction: Authorization Code from the offer Total MSRP dollar amount of the GM Accessory purchase (excluding tax and installation) Part numbers of the purchased accessories The VIN and current odometer...
Empowerment Limits - 01/04/2023
... levels are based on the dealership’s overall STS achievement and 95/5 performance. See your DSM for further information/details on your store’s achievement/performance.-- OLH empowerment level 3: dealers are empowered to self-authorize up...
Causal Part - 01/24/2023
... rather, utilize the Causal Part Number or description field. As the causal part dictates what labor operation is used with the transaction, it is important that the technician’s comments support the cause of failure. If it is not clear...
Straight Time Reminder - 02/28/2023
... time clock time (Note: in some instances, the ST labor operation will include variable diagnosis). You may not claim OLH if there is only one clock time on the job card. Service management must sign, date, time, and explain to cover approval for both...
General Services Administration - 01/24/2023
... in the pre-delivery inspection service for those vehicles. There will be no vehicle documents sent to the dealership for these deliveries as they do not involve any financial transactions between the dealer and the GSA, General Services Administration. Dealers...
Reject of the Month - July 2023 - 06/27/2023
... one module, all reprogramming events must be completed. The SPS Warranty Claim Code(s) must be documented on the job card after each successful reprogramming event. At claim submission, GM will check SPS logs to validate that all events have been...
Key Fob Warranty - 06/27/2023
Certain Remote Control Door Lock and Theft Deterrent Transmitters (e.g. key fobs) are a warranty restricted transaction. 2017 and newer model year vehicles equipped with RPOs ATH or AVJ must have a picture attached of the Signal Detection Screen...
Key Fob Warranty - 06/27/2023
Certain Remote Control Door Lock and Theft Deterrent Transmitters (e.g. key fobs) are a warranty restricted transaction. 2017 and newer model year vehicles equipped with RPOs ATH or AVJ must have a picture attached of the Signal Detection Screen...
WPC - 09/26/2024
... of the failed part, drain all fluids, bolt and strap units to the pallet, and include supporting documents, e.g. job card with technician comments. Refer to Bulletin 99-00-89-019 for complete parts preparation details and guidelines. ...
LPO and ACO Accessories - 07/30/2024
... to the Vehicle Build will result in no warranty on the accessory. The good news is that if you don’t add the accessory at the time of installation, it can be added at any time up to the expiration of the bumper-to-bumper warranty. If a customer...
The Renaissance Center - 07/30/2024
Consideration is being given to tearing down a portion of the Renaissance Center in Detroit, which will be vacated by GM when it moves to its headquarters. Officials have been engaged in discussions for months regarding the future of the iconic complex...
Cruise - 04/23/2024
... to create maps and gather road information in select cities, beginning with Phoenix. The work is done using human driven vehicles without autonomous systems engaged. This move is key to validating the self-driving systems in its path to return to driverless...
Field Action Vehicle Status Change Form (CAM03) - 03/23/2024
... and field action expired, to name a few. Dealers should select the reason that best matches when you wish to change the field action on the provided VIN. An explanation should be included with the request. It is recommended that a copy of the completed...
Pre-Repair Authorization (PRA) - 04/23/2024
... on bottom left corner of the windshield. Odometer reading displayed on instrument panel (make sure you can clearly see the reading). Side (quarter) view of the vehicle (bumper to bumper, roof to tire). Full view of the component with labelling (all components...
Enhancements - 10/28/2022
... be utilized. The misbuild flag should only be utilized on vehicles in new vehicle inventory where you’ve identified the misbuild situation during the new vehicle inspection. Misbuilds are to be noted on the LON or Delivery Receipt. A new...
Straight Time Reminder - 02/26/2024
... time clock time (Note: in some instances, the ST labor operation will include variable diagnosis). You may not claim OLH if there is only one clock time on the job card. Service management must sign, date, time, and explain to cover approval for both...
Part Failure During Same Visit - 11/29/2023
... parts warranty. Since you are addressing the customer’s original concern, the added line would not be considered an add on repair. ...
... for September 14-25 in both Detroit’s Huntington Place convention center and around downtown Detroit with indoor and outdoor interactive displays. The city has been without the signature event since January 2019. The show had been forced to cancel...
Mismatched Spare Tire Recall - 01/27/2022
... details. This recall has specific requirements should the customer decline this repair and if they do, dealers are to complete the Field Action Status Change Form Specific to Safety Recall N212329780. The form is available in GlobalConnect in Service...
Glovebox Materials - 01/03/2022
... system. Additionally, both the Warranty Manual and the Owner’s Manual can be viewed, downloaded, or ordered through the GMC website....
July 2023 Recall Update - 06/26/2023
... Wheel Replacement Retrofit: The recall has been updated to add the 2022MY Chevrolet Silverado 1500 LTD and Silverado 2500HD/3500HD to the population. Additional parts have been added to the parts section, and the warranty section has been revised to...
3rd Party Rentals - 09/25/2023
... more than GM allows, email the DVM to request approval for the higher daily rate amount after you have put your customer in the rental vehicle. If after review the DVM approves the request, attach a printed copy of the approval to the warranty transaction...
Year End Submission - 10/25/2023
... printout showing the SPS Warranty Claim Code. In cases where the transaction has been returned to you from the WSC for further information, prioritize them for resubmission with the requested information included/attached. As a reminder: all transactions...
Option C - Third Year - 11/29/2023
... the 2024 Standard Option C Re-Enrollment form and return it via email by November 30, 2023. By doing so, the dealership is then re-enrolled in Option C for the next three years, January 1, 2024 through December 31, 2026. Dealers that elect to discontinue...
Certain Transmission Repairs - 12/26/2023
... is needed or consequential damage has occurred requiring addition time to replace other parts, OLH would need to be clocked and claimed. ...
GM Accessories Employee Discount Program - 01/29/2024
... required in the Comments field of the transaction: Authorization Code from the offer Total MSRP dollar amount of the GM Accessory purchase (excluding tax and installation) Part numbers of the purchased accessories The VIN and current odometer...
Empowerment Limits - 01/04/2023
... levels are based on the dealership’s overall STS achievement and 95/5 performance. See your DSM for further information/details on your store’s achievement/performance.-- OLH empowerment level 3: dealers are empowered to self-authorize up...
Causal Part - 01/24/2023
... rather, utilize the Causal Part Number or description field. As the causal part dictates what labor operation is used with the transaction, it is important that the technician’s comments support the cause of failure. If it is not clear...
Straight Time Reminder - 02/28/2023
... time clock time (Note: in some instances, the ST labor operation will include variable diagnosis). You may not claim OLH if there is only one clock time on the job card. Service management must sign, date, time, and explain to cover approval for both...
General Services Administration - 01/24/2023
... in the pre-delivery inspection service for those vehicles. There will be no vehicle documents sent to the dealership for these deliveries as they do not involve any financial transactions between the dealer and the GSA, General Services Administration. Dealers...
Reject of the Month - July 2023 - 06/27/2023
... one module, all reprogramming events must be completed. The SPS Warranty Claim Code(s) must be documented on the job card after each successful reprogramming event. At claim submission, GM will check SPS logs to validate that all events have been...
Key Fob Warranty - 06/27/2023
Certain Remote Control Door Lock and Theft Deterrent Transmitters (e.g. key fobs) are a warranty restricted transaction. 2017 and newer model year vehicles equipped with RPOs ATH or AVJ must have a picture attached of the Signal Detection Screen...
Key Fob Warranty - 06/27/2023
Certain Remote Control Door Lock and Theft Deterrent Transmitters (e.g. key fobs) are a warranty restricted transaction. 2017 and newer model year vehicles equipped with RPOs ATH or AVJ must have a picture attached of the Signal Detection Screen...
WPC - 09/26/2024
... of the failed part, drain all fluids, bolt and strap units to the pallet, and include supporting documents, e.g. job card with technician comments. Refer to Bulletin 99-00-89-019 for complete parts preparation details and guidelines. ...
LPO and ACO Accessories - 07/30/2024
... to the Vehicle Build will result in no warranty on the accessory. The good news is that if you don’t add the accessory at the time of installation, it can be added at any time up to the expiration of the bumper-to-bumper warranty. If a customer...
The Renaissance Center - 07/30/2024
Consideration is being given to tearing down a portion of the Renaissance Center in Detroit, which will be vacated by GM when it moves to its headquarters. Officials have been engaged in discussions for months regarding the future of the iconic complex...
Cruise - 04/23/2024
... to create maps and gather road information in select cities, beginning with Phoenix. The work is done using human driven vehicles without autonomous systems engaged. This move is key to validating the self-driving systems in its path to return to driverless...
Field Action Vehicle Status Change Form (CAM03) - 03/23/2024
... and field action expired, to name a few. Dealers should select the reason that best matches when you wish to change the field action on the provided VIN. An explanation should be included with the request. It is recommended that a copy of the completed...
Pre-Repair Authorization (PRA) - 04/23/2024
... on bottom left corner of the windshield. Odometer reading displayed on instrument panel (make sure you can clearly see the reading). Side (quarter) view of the vehicle (bumper to bumper, roof to tire). Full view of the component with labelling (all components...
Enhancements - 10/28/2022
... be utilized. The misbuild flag should only be utilized on vehicles in new vehicle inventory where you’ve identified the misbuild situation during the new vehicle inspection. Misbuilds are to be noted on the LON or Delivery Receipt. A new...
Straight Time Reminder - 02/26/2024
... time clock time (Note: in some instances, the ST labor operation will include variable diagnosis). You may not claim OLH if there is only one clock time on the job card. Service management must sign, date, time, and explain to cover approval for both...
Part Failure During Same Visit - 11/29/2023
... parts warranty. Since you are addressing the customer’s original concern, the added line would not be considered an add on repair. ...
Pre-Repair Authorization - 08/29/2023
... email will go to that email address. Not sure which email address was entered when creating your profile? You can access your profile information within the app at any time and edit or update it. The PRA number must be entered on the warranty transaction...
Accessory Catalog Offerings - 06/26/2023
... and a repair/replacement transaction is submitted, it will reject. If the accessory was added at your dealership, you can find the job card where the accessory was originally installed and submit the ZSET transaction after the fact. Once Global Warranty...
Determining Other Labor Hours Paid - 01/27/2022
... The technician must provide a proper clock time and a solid story to support the time they would like to be paid. Time spent with TAC is not eligible for OLH. Normal road test to verify repairs are part of Strategy Based Diagnostics and are not...
Reject of the Month - February 2022 - 01/27/2022
... the Brake Pad and Rotor Burnishing procedure. The vehicle had approximately 34,000 miles on the odometer at the time of service. The warranty administrator applied the Front Disc Brake Pads Replacement labor operation to the claim. Unfortunately,...
Customer Concern Verification Sheets - 08/22/2022
... is up to the service advisor to get the details and ask questions they anticipate the technician would like to know the answer to. Many dealerships have a Business Development Center to make service appointments. While it is efficient to have a center...
Reject of the Month - October 2021 - 10/01/2021
... type associated with a GMPP repair, ZSCT, was no longer available in the Transaction Type drop down. To trouble shoot the issue the warranty admin first confirmed that GMPP coverage was valid for the VIN in IVH, and that the repair was covered by GMPP. With...
A Warranty Administrators Day - 10/01/2021
... different career field, or maybe the previous warranty administrator unexpectedly left and you are fulfilling the role. In most instances, regardless of how you became the warranty administrator, on the job training from a well-skilled warranty administrator...
Takata Airbag Recall - 06/29/2021
... due to their hazardous goods shipping restrictions. DO NOT order this part for shelf stock in your inventory, this is a field fix part only. Only order this part for a customer vehicle that is being serviced. Do not discard or destroy the box containing...
Goodwill Tools (Part I) - 01/27/2021
General Motors empowers its dealers with the ability to use what is referred to as Goodwill Tools to satisfy and retain customers that are loyal to their vehicle brand and your dealership. These tools are intended to help resolve customer issues, offset...
Dealer Empowerment Update - 07/27/2021
Bulletin 11-00-89-005 was updated last month and one of the changes made was the dollar amount allowed for a vehicle payment reimbursement. Below are the new dollar limits: 2020-2021 Silverado & Sierra 1500 - Up to $2,500 2021 Corvette, Escalade,...
When the Tow Bill Exceeds the Limit - 01/03/2020
... to facilitate customer towing needs, but it isn’t always a practical solution. Depending on what part of the country you are in, Roadside Assistance can be a quick and efficient way to get your customer’s vehicle towed to you, but it can...
Policy Revisions - 03/27/2020
The Policies and Procedures Manual has been updated to provide significant changes not only to the layout, but also to written policies and procedures. The manual’s foreward statement indicates that the changes are based on dealer feedback and to...
April 2020 Recall Update - 03/27/2020
... 128,723 vehicles involved in the recall that addresses a concern with the seat belt buckle falling down between the second row bench seats. Dealers are instructed to install an elastic strap, inspect the second row middle seat belt buckle and hinge cover...
Important Bulletin Updates - 03/27/2020
... The WSC approval requirement for battery replacements has been removed. The updated Proper Documentation and Retention of Warranty Parts section supports the elimination of the parts tagging requirement. Check out the most recent version of the Service...
Recall Notes - 01/28/2020
... the disclosure notice form with the customer. The customer must sign the Notice to Customer document that is included with the recall, once signed provide the customer with a copy. The customer is to be advised that parts are delayed, and once it is...
Recall Tip - 02/27/2020
... the Electronic Brake Control Module (EBCM). When both of the recalls are open for a VIN, you do not need to program the module two times to close both open recalls. Only complete the programming one time. Document the SPS Warranty Claim Code on the job...
Pre-Repair Authorization - 01/29/2020
... If the dealership elects to offer assistance for all or a portion of the repair expense, it would be handled as Customer Enthusiasm, with the Customer Enthusiasm indicator selected on the transaction. There are a few key points to consider when completing...
Incompatible Part - 06/23/2020
Error 067: Part 000000000095328053 is not a compatible part for labor code 1431680. When you get this reject you have three options to correct it. Take the part off the transaction and write it off. Take the part off the transaction and create...
Shuttle Service Temporarily Expanded - 05/29/2020
... 2020 and after, GM is temporarily extending shuttle coverage to include picking up and delivering your customer’s vehicles to and from the dealership and their home, workplace, or a location of their choosing. This change is to offer an option...
Reject of the Month - June 2020 - 05/29/2020
... to be returned (e.g. part missing when vehicle came in), submit the completed Parts Waiver form to your designated Warranty Support Specialist at the WSC. Consider the following scenario, a submitted warranty transaction was accepted for payment...
Starting Out as a New Warranty Administrator - 09/22/2020
... different career field, or maybe the previous warranty administrator unexpectedly left and you are fulfilling the role. In most instances, regardless of how you became the warranty administrator, on the job training from a well-skilled warranty administrator...
CSMT PRA Process - 09/22/2020
... to replacing wheels, outside mirrors, seat covers and cushions, steering wheels, and interior door trim under warranty. Transportation transactions and over the counter part warranty transactions do not require submission of a PRA. Transactions...
November 2018 Recall Update - 10/24/2018
... Coverage 18236: Exhaust Turbocharger Outlet Pipe Failure: Certain 2015-2016 Chevrolet Silverado and GMC Sierra trucks equipped with a 6.6L Duramax diesel engine may have a condition in which the exhaust turbocharger outlet pipe may have a bad weld. Dealers...
Policy & No PET - 12/19/2018
... Coverage Letter Repairs with any 7-digit labor operation that begins with “06” Documented situations where GM states to not charge the customer (e.g. Liftgate Struts-15240 and Keys for Life-140063 and 140113) Repairs with one of the...
Reject of the Month - 01/21/2019
... replacement of the evaporative emissions canister and canister solenoid on a 2018 Chevrolet Silverado. The technician replaced the components after finding that they were full of fuel and dirt. After receiving a Warranty Part Center part return request,...
... email will go to that email address. Not sure which email address was entered when creating your profile? You can access your profile information within the app at any time and edit or update it. The PRA number must be entered on the warranty transaction...
Accessory Catalog Offerings - 06/26/2023
... and a repair/replacement transaction is submitted, it will reject. If the accessory was added at your dealership, you can find the job card where the accessory was originally installed and submit the ZSET transaction after the fact. Once Global Warranty...
Determining Other Labor Hours Paid - 01/27/2022
... The technician must provide a proper clock time and a solid story to support the time they would like to be paid. Time spent with TAC is not eligible for OLH. Normal road test to verify repairs are part of Strategy Based Diagnostics and are not...
Reject of the Month - February 2022 - 01/27/2022
... the Brake Pad and Rotor Burnishing procedure. The vehicle had approximately 34,000 miles on the odometer at the time of service. The warranty administrator applied the Front Disc Brake Pads Replacement labor operation to the claim. Unfortunately,...
Customer Concern Verification Sheets - 08/22/2022
... is up to the service advisor to get the details and ask questions they anticipate the technician would like to know the answer to. Many dealerships have a Business Development Center to make service appointments. While it is efficient to have a center...
Reject of the Month - October 2021 - 10/01/2021
... type associated with a GMPP repair, ZSCT, was no longer available in the Transaction Type drop down. To trouble shoot the issue the warranty admin first confirmed that GMPP coverage was valid for the VIN in IVH, and that the repair was covered by GMPP. With...
A Warranty Administrators Day - 10/01/2021
... different career field, or maybe the previous warranty administrator unexpectedly left and you are fulfilling the role. In most instances, regardless of how you became the warranty administrator, on the job training from a well-skilled warranty administrator...
Takata Airbag Recall - 06/29/2021
... due to their hazardous goods shipping restrictions. DO NOT order this part for shelf stock in your inventory, this is a field fix part only. Only order this part for a customer vehicle that is being serviced. Do not discard or destroy the box containing...
Goodwill Tools (Part I) - 01/27/2021
General Motors empowers its dealers with the ability to use what is referred to as Goodwill Tools to satisfy and retain customers that are loyal to their vehicle brand and your dealership. These tools are intended to help resolve customer issues, offset...
Dealer Empowerment Update - 07/27/2021
Bulletin 11-00-89-005 was updated last month and one of the changes made was the dollar amount allowed for a vehicle payment reimbursement. Below are the new dollar limits: 2020-2021 Silverado & Sierra 1500 - Up to $2,500 2021 Corvette, Escalade,...
When the Tow Bill Exceeds the Limit - 01/03/2020
... to facilitate customer towing needs, but it isn’t always a practical solution. Depending on what part of the country you are in, Roadside Assistance can be a quick and efficient way to get your customer’s vehicle towed to you, but it can...
Policy Revisions - 03/27/2020
The Policies and Procedures Manual has been updated to provide significant changes not only to the layout, but also to written policies and procedures. The manual’s foreward statement indicates that the changes are based on dealer feedback and to...
April 2020 Recall Update - 03/27/2020
... 128,723 vehicles involved in the recall that addresses a concern with the seat belt buckle falling down between the second row bench seats. Dealers are instructed to install an elastic strap, inspect the second row middle seat belt buckle and hinge cover...
Important Bulletin Updates - 03/27/2020
... The WSC approval requirement for battery replacements has been removed. The updated Proper Documentation and Retention of Warranty Parts section supports the elimination of the parts tagging requirement. Check out the most recent version of the Service...
Recall Notes - 01/28/2020
... the disclosure notice form with the customer. The customer must sign the Notice to Customer document that is included with the recall, once signed provide the customer with a copy. The customer is to be advised that parts are delayed, and once it is...
Recall Tip - 02/27/2020
... the Electronic Brake Control Module (EBCM). When both of the recalls are open for a VIN, you do not need to program the module two times to close both open recalls. Only complete the programming one time. Document the SPS Warranty Claim Code on the job...
Pre-Repair Authorization - 01/29/2020
... If the dealership elects to offer assistance for all or a portion of the repair expense, it would be handled as Customer Enthusiasm, with the Customer Enthusiasm indicator selected on the transaction. There are a few key points to consider when completing...
Incompatible Part - 06/23/2020
Error 067: Part 000000000095328053 is not a compatible part for labor code 1431680. When you get this reject you have three options to correct it. Take the part off the transaction and write it off. Take the part off the transaction and create...
Shuttle Service Temporarily Expanded - 05/29/2020
... 2020 and after, GM is temporarily extending shuttle coverage to include picking up and delivering your customer’s vehicles to and from the dealership and their home, workplace, or a location of their choosing. This change is to offer an option...
Reject of the Month - June 2020 - 05/29/2020
... to be returned (e.g. part missing when vehicle came in), submit the completed Parts Waiver form to your designated Warranty Support Specialist at the WSC. Consider the following scenario, a submitted warranty transaction was accepted for payment...
Starting Out as a New Warranty Administrator - 09/22/2020
... different career field, or maybe the previous warranty administrator unexpectedly left and you are fulfilling the role. In most instances, regardless of how you became the warranty administrator, on the job training from a well-skilled warranty administrator...
CSMT PRA Process - 09/22/2020
... to replacing wheels, outside mirrors, seat covers and cushions, steering wheels, and interior door trim under warranty. Transportation transactions and over the counter part warranty transactions do not require submission of a PRA. Transactions...
November 2018 Recall Update - 10/24/2018
... Coverage 18236: Exhaust Turbocharger Outlet Pipe Failure: Certain 2015-2016 Chevrolet Silverado and GMC Sierra trucks equipped with a 6.6L Duramax diesel engine may have a condition in which the exhaust turbocharger outlet pipe may have a bad weld. Dealers...
Policy & No PET - 12/19/2018
... Coverage Letter Repairs with any 7-digit labor operation that begins with “06” Documented situations where GM states to not charge the customer (e.g. Liftgate Struts-15240 and Keys for Life-140063 and 140113) Repairs with one of the...
Reject of the Month - 01/21/2019
... replacement of the evaporative emissions canister and canister solenoid on a 2018 Chevrolet Silverado. The technician replaced the components after finding that they were full of fuel and dirt. After receiving a Warranty Part Center part return request,...
Reject of the Month - 06/25/2018
... the WSC agent requested an updated authorization for the OLH with a detailed explanation stating what repairs, diagnosis, and/or testing was performed during the 10.0 hours of OLH. Unfortunately, after the warranty administrator reviewed the reject and...
Panel and Rust Through Repairs - 08/20/2018
... state in this section to refer to the paint section for paint times, we assume that is what should be done. Just as is the case with panel repairs, beginning with the 2016 model year, labor operations are found in the Body Repair section of the LTG and...
Transportation Damage Notes - 03/26/2018
... or option discrepancies, if found, are not submitted as transportation transactions, rather, they would be submitted as a regular warranty transaction, ZREG. - Refer to the ePOD/Delivery Receipt provided by the Carrier for Carrier address and fax numbers....
Battery Bulletin Updates - 02/20/2018
Download the new Battery Info Help Card In late January and early February 2018, GM released three bulletins related to batteries, including detail on cold battery testing (NEW), OE part numbers, battery maintenance and testing tips, and warranty replacement ...
Global Support - 12/21/2017
... Chat: Click the blue bar titled “Live Chat” to be connected to a representative. You are able to select from the following topics for assistance: Sales, Service, New Vehicle Damage, Order Fulfillment, Workbench/Application Technical Support,...
Policy Repair Guidelines - 01/23/2017
... “good customer,” etc., are not sufficient. To recap, if you deviate from what the calculator or tables show as the customer participation amount, service management must explain why. This is a different explanation from the explanation required...
GM Audit Mail-Out-Review - 02/17/2017
... the user profile that both the role and primary email are accurate. To successfully perform a MOR you must have access to GlobalConnect with an accurate email address, an active Microsoft Office 365 account, and a scanner. The initial audit email is...
Email and Mobile Devices - 01/24/2013
... a browser. Mobile email opening and sharing has increased 300% since 2010 with no sign of slowing down. Four out of ten sent emails are read on a mobile device. Of those that are using their mobile device to open email, the largest group uses an Apple...
The GM Service Policies and Procedures Manual Update - 11/05/2012
... The policy supersedes GM's previous policy of only reimbursing the customer for the amount GM would have paid a GM dealer to perform the repair.Article 8 contains a policy statement introducing the updated dealer empowerment and customer enthusiasm guidelines....
May 2013 Recall Update - 05/14/2013
Special Coverage 09275B: Fuel Odor or Spotting on Ground: The special coverage has been updated to provide coverage of the condition regardless of the vehicle's mileage or age. Certain 2006-2007 Chevrolet Cobalt, 2006 Pontiac G4, 2007 Pontiac G5, and...
Effective Use of Self-Authorization Codes - 08/09/2012
... 19 times for the given month which accounted for 11% of submitted cases. The next column displays what that total dollar amount was, followed by the % of the submitted cost. The next column states the effective count, then the % effective of 95%....
October 2012 Recall Update - 10/08/2012
... H2; 2008-2010 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Express, Silverado, Suburban, Tahoe, GMC Savana, Sierra, Yukon, Yukon XL, Hummer H3; 2009-2010 Chevrolet Colorado, GMC Canyon and Hummer H3T vehicles equipped with a V8...
December 2011 Recall Update - 12/15/2011
... Program 11288 - Right Side Roof-Rail Airbag Routing: Approximately 1,700 Chevrolet Silverado and GMC Sierra vehicles equipped with roof-rail airbags may have a condition in which the right side roof-rail airbags may have been routed improperly. They...
Summary by Reject Reason - 06/07/2010
... agent had for a given month. This information is a tool for service management to understand what rejects are the most common for their dealership so they can develop a plan of action to prevent future rejects. To access the Summary by Reject Reason...
Special Instructions: Recall 15240 - 02/02/2016
... are a normal replacement item when they wear out. This important information must be shared with your service advisors. The context of the notice is as follows:Dear General Motors Customer:Your dealer has performed the following activities on your vehicle:Reprogrammed...
Goodwill - 09/03/2015
... transaction must be submitted with the exact amount of the maintenance. Do not charge GM more than what is customary. Incidental Non-Warranty Expense - use labor operation 0600015 for a variety of reasonable expenses the customer incurred as a result...
Customer Assistance - 04/28/2015
... is resolved, the resolution should be communicated with the CAC Specialist. Even with these documented courses of action, there are still instances where the customer bypasses contacting the dealership and calls the CAC. GM Customer Experience and...
September 2013 Recall Update - 09/04/2013
... An ABS warning light and loss of ABS function may occur on certain 2012-2013 Chevrolet Colorado and TrailBlazer vehicles. Dealers are to apply adhesive to the 3 eyelet ground terminals located on the engine bay. Inspect and clean the EBCM (ABS) module...
April 2014 Recall Update - 04/03/2014
... March 10, 2014, for recall 13454, and on March 14, 2014, for recall 14063. The letter will explain what the recall is about and what the customer should do until their vehicle is repaired. The letter will also inform customers that as parts become available,...
Software Update - 11/18/2013
... update for the EL-50313-20 Midtronics GR8 Battery Diagnostic Station. The update is available for download through the Dealer Equipment Services (DES) website. This update will make the following changes to the operation of the GR8: adds new warranty...
May 2015 Recall Update - 04/28/2015
... Express and GMC Savana vehicles equipped with a 6.6L diesel engine and 2011 Chevrolet Silverado and GMC Sierra 2500/3500 vehicles equipped with a 6.6L diesel engine. The vehicles are covered for a period of 10 years/120,000 miles for the condition.Safety...
February 2015 Recall Update - 01/21/2015
Noncompliance Recall 08157A: IP Storage Bin Door Compliance: The bulletin has been revised to include an update to the parts information section. The recall affects certain 2006-2008 Chevrolet HHR vehicles. Dealers are instructed to inspect the storage...
September 2015 Recall Update - 09/03/2015
... Satisfaction Program 15074: Potential Fuel Line Interference: Approximately 1,000 Chevrolet Colorado and GMC Canyon vehicles equipped with a 2.5L engine and 4 wheel drive were assembled with a fuel line bracket attached to the transfer case that can...
Bulk Parts - 06/30/2015
... GM Dealer Replacement Parts Warranty Quick Reference Chart is available as an attachment for download in the Parts and Accessories Policies and Procedures Manual Article 1.1. The chart is also available in the GlobalConnect Library tab. Select the...
GM Brakes - 05/12/2010
... electronic throttle control to ease off engine power to the accelerator, allowing the brakes to dominate. ...
... the WSC agent requested an updated authorization for the OLH with a detailed explanation stating what repairs, diagnosis, and/or testing was performed during the 10.0 hours of OLH. Unfortunately, after the warranty administrator reviewed the reject and...
Panel and Rust Through Repairs - 08/20/2018
... state in this section to refer to the paint section for paint times, we assume that is what should be done. Just as is the case with panel repairs, beginning with the 2016 model year, labor operations are found in the Body Repair section of the LTG and...
Transportation Damage Notes - 03/26/2018
... or option discrepancies, if found, are not submitted as transportation transactions, rather, they would be submitted as a regular warranty transaction, ZREG. - Refer to the ePOD/Delivery Receipt provided by the Carrier for Carrier address and fax numbers....
Battery Bulletin Updates - 02/20/2018
Download the new Battery Info Help Card In late January and early February 2018, GM released three bulletins related to batteries, including detail on cold battery testing (NEW), OE part numbers, battery maintenance and testing tips, and warranty replacement ...
Global Support - 12/21/2017
... Chat: Click the blue bar titled “Live Chat” to be connected to a representative. You are able to select from the following topics for assistance: Sales, Service, New Vehicle Damage, Order Fulfillment, Workbench/Application Technical Support,...
Policy Repair Guidelines - 01/23/2017
... “good customer,” etc., are not sufficient. To recap, if you deviate from what the calculator or tables show as the customer participation amount, service management must explain why. This is a different explanation from the explanation required...
GM Audit Mail-Out-Review - 02/17/2017
... the user profile that both the role and primary email are accurate. To successfully perform a MOR you must have access to GlobalConnect with an accurate email address, an active Microsoft Office 365 account, and a scanner. The initial audit email is...
Email and Mobile Devices - 01/24/2013
... a browser. Mobile email opening and sharing has increased 300% since 2010 with no sign of slowing down. Four out of ten sent emails are read on a mobile device. Of those that are using their mobile device to open email, the largest group uses an Apple...
The GM Service Policies and Procedures Manual Update - 11/05/2012
... The policy supersedes GM's previous policy of only reimbursing the customer for the amount GM would have paid a GM dealer to perform the repair.Article 8 contains a policy statement introducing the updated dealer empowerment and customer enthusiasm guidelines....
May 2013 Recall Update - 05/14/2013
Special Coverage 09275B: Fuel Odor or Spotting on Ground: The special coverage has been updated to provide coverage of the condition regardless of the vehicle's mileage or age. Certain 2006-2007 Chevrolet Cobalt, 2006 Pontiac G4, 2007 Pontiac G5, and...
Effective Use of Self-Authorization Codes - 08/09/2012
... 19 times for the given month which accounted for 11% of submitted cases. The next column displays what that total dollar amount was, followed by the % of the submitted cost. The next column states the effective count, then the % effective of 95%....
October 2012 Recall Update - 10/08/2012
... H2; 2008-2010 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Express, Silverado, Suburban, Tahoe, GMC Savana, Sierra, Yukon, Yukon XL, Hummer H3; 2009-2010 Chevrolet Colorado, GMC Canyon and Hummer H3T vehicles equipped with a V8...
December 2011 Recall Update - 12/15/2011
... Program 11288 - Right Side Roof-Rail Airbag Routing: Approximately 1,700 Chevrolet Silverado and GMC Sierra vehicles equipped with roof-rail airbags may have a condition in which the right side roof-rail airbags may have been routed improperly. They...
Summary by Reject Reason - 06/07/2010
... agent had for a given month. This information is a tool for service management to understand what rejects are the most common for their dealership so they can develop a plan of action to prevent future rejects. To access the Summary by Reject Reason...
Special Instructions: Recall 15240 - 02/02/2016
... are a normal replacement item when they wear out. This important information must be shared with your service advisors. The context of the notice is as follows:Dear General Motors Customer:Your dealer has performed the following activities on your vehicle:Reprogrammed...
Goodwill - 09/03/2015
... transaction must be submitted with the exact amount of the maintenance. Do not charge GM more than what is customary. Incidental Non-Warranty Expense - use labor operation 0600015 for a variety of reasonable expenses the customer incurred as a result...
Customer Assistance - 04/28/2015
... is resolved, the resolution should be communicated with the CAC Specialist. Even with these documented courses of action, there are still instances where the customer bypasses contacting the dealership and calls the CAC. GM Customer Experience and...
September 2013 Recall Update - 09/04/2013
... An ABS warning light and loss of ABS function may occur on certain 2012-2013 Chevrolet Colorado and TrailBlazer vehicles. Dealers are to apply adhesive to the 3 eyelet ground terminals located on the engine bay. Inspect and clean the EBCM (ABS) module...
April 2014 Recall Update - 04/03/2014
... March 10, 2014, for recall 13454, and on March 14, 2014, for recall 14063. The letter will explain what the recall is about and what the customer should do until their vehicle is repaired. The letter will also inform customers that as parts become available,...
Software Update - 11/18/2013
... update for the EL-50313-20 Midtronics GR8 Battery Diagnostic Station. The update is available for download through the Dealer Equipment Services (DES) website. This update will make the following changes to the operation of the GR8: adds new warranty...
May 2015 Recall Update - 04/28/2015
... Express and GMC Savana vehicles equipped with a 6.6L diesel engine and 2011 Chevrolet Silverado and GMC Sierra 2500/3500 vehicles equipped with a 6.6L diesel engine. The vehicles are covered for a period of 10 years/120,000 miles for the condition.Safety...
February 2015 Recall Update - 01/21/2015
Noncompliance Recall 08157A: IP Storage Bin Door Compliance: The bulletin has been revised to include an update to the parts information section. The recall affects certain 2006-2008 Chevrolet HHR vehicles. Dealers are instructed to inspect the storage...
September 2015 Recall Update - 09/03/2015
... Satisfaction Program 15074: Potential Fuel Line Interference: Approximately 1,000 Chevrolet Colorado and GMC Canyon vehicles equipped with a 2.5L engine and 4 wheel drive were assembled with a fuel line bracket attached to the transfer case that can...
Bulk Parts - 06/30/2015
... GM Dealer Replacement Parts Warranty Quick Reference Chart is available as an attachment for download in the Parts and Accessories Policies and Procedures Manual Article 1.1. The chart is also available in the GlobalConnect Library tab. Select the...
GM Brakes - 05/12/2010
... electronic throttle control to ease off engine power to the accelerator, allowing the brakes to dominate. ...
June 2011 Recall Update - 06/08/2011
... the following models: 2003-2006 Chevrolet Avalanche, Suburban, Tahoe; 2003-2007 Chevrolet Silverado; 2003-2006 GMC Yukon, Yukon XL; 2003-2007 GMC Sierra for 10 years or 150,000 miles. Dealers are to install a new blower motor resistor and resistor module...
Same Day Repairs - 04/12/2013
... has accepted as a percentage; the latter measures all the RIM recommended service lane parts and what percent of those that were ordered via a RIM DRO order type. When RIM terms have been reached, the service agent receives on-invoice discounts for orders...
Global Warranty Management - 12/18/2012
A GWM and IVH shutdown is planned for early January 2013. The shutdown is scheduled as GM will be deploying the Global system in Europe, Korea and Australia. The "go live" date is scheduled for January 14, 2013. GWM will be shut down for a few days preceding...
December 2012 Recall Update - 12/18/2012
... 2010-2011 Cadillac Escalade, Escalade ESV, Escalade EXT; 2010-2011 Chevrolet Avalanche, Silverado, Suburban, Tahoe; 2010-2011 GMC Sierra, Yukon, Yukon XL vehicles that are equipped with Active Fuel Management. The recall program is in effect until November...
Reject of the Month - 03/21/2017
... labor operation, the second clutch plate. The customer’s concern was that the vehicle would not move in any gear. The technician did not find any codes in the system, although, found a significant amount of metal material after removing and opening...
Compliance - 03/21/2017
Are you familiar with, and adhering to, all of the policies and procedures associated with a warranty transaction? You may have just enough of a grasp on the requirements to get by, or maybe you are simply unable to stay abreast of the latest information...
Reducing Comebacks - 11/29/2016
... concern. Technicians cannot correct the customer’s concern if they don’t understand what the customer’s concern actually is. While many dealerships now utilize BDC’s to make service appointments, the people making those appointments...
Field Product Reports (FPR) - 12/21/2016
... product issues through FPR. GM has released a new app titled GM Field Product Reporter that can be downloaded for free on Apple and Android operating devices. The app allows for inclusion of up to 6 photos and up to 30 seconds of video (including audio)....
Associated Accessories - 08/22/2017
... time to perform an Associated Accessory warranty repair or replacement. The 3 C’s must be documented on the job card and include the name of the Associated Accessories Manufacturer, and Associated Accessories service part number or GM part number,...
Limited Lifetime - 06/19/2017
... Remanufactured Rack and Pinion Gears, Sheet Metal, and Ignition Wire Sets, for example. Download the GM Replacement Parts Warranty Coverage Help Card...
Reject of the Month - 06/19/2017
... noise under a hood of the van diagnosed and resolved. The van has just over 149,000 miles on the odometer. Just one month and 1,000 miles prior, the vehicle was at the dealership for the installation of a remanufactured engine on a customer pay invoice. The...
Getting to Know the New PET - 05/22/2017
... for many months, and is now active with all users. The following are a few quick tips to help you get better acquainted with the new tool: PET takes all customer interactions with GM into consideration, therefore there should not be a need to offer...
Part Return Process - 04/17/2017
... a vehicle repair the quantity used and the Special Tool number used for the repair line must be documented on the job card. The total cost of the consumable part plus mark-up is entered in the Net/Miscellaneous item field. Enter the tool number used...
Customer Enthusiasm is not a Policy Repair - 02/20/2018
... but the repair is not the result of a covered defect in materials or workmanship. This expense would normally be the customer’s responsibility but the dealer is requesting GM to assist in the repair cost to ensure customer loyalty. The transaction...
Reject of the Month - 03/26/2018
... determine the best course of action. The Major Damage Liaison advised the dealer that the vehicle would be re-purchased, but must be repaired first. The dealer sublet the vehicle to an independent body shop for repair/removal of the overspray. The...
Associated Accessories - 05/22/2018
... a ZREG transaction. The complaint, cause, and correction of the Associated Accessory must be documented on the job card. If instructed to replace the complete assembly by the Associated Accessories Manufacturer, include the manufacturer name, the service...
Pre-Approval Goodwill Request Changes - 07/23/2018
... Request. The change in title is due to the fact that the pre-approval form will now go to either your DMA, the Warranty Support Center, or the Region. There is no change in the way dealers fill out and submit the form, only who it goes to. WSC...
Did You Know? - 07/30/2019
... Policies and Procedures, bulletins, and Global Communications, it can be difficult to keep up with what’s changed, what’s new, and/or what’s been eliminated. Or, for those of you that are new to the profession, and still learning, there’s...
Reject of the Month - Error code 850, 851, 852 - 06/26/2019
... the job card are correct (the job card number that is entered by the technician in SPS must match what is entered in GWM), select and submit the appropriate labor operation based on whether the module was reprogrammed or if it was at the current software...
Reject of the Month - Warning 122 - 04/22/2019
... adjustments, descriptive locations, and indicators associated with the repair. Vague or incomplete documentation, either by the advisor or technician, are not an acceptable means of supporting the repair(s) performed. ...
Policy, Goodwill, Customer Enthusiasm, & Warranty - 04/22/2019
... materials or workmanship. Goodwill Transaction: When a situation arises where service management would like to offer the customer a token of apology or a maintenance service due to an inconvenience. Policy Transaction: When a vehicle is outside the time...
High Frequency Labor Operations - 11/29/2018
One of the four categories that determines your dealership’s Analyst Ranking is Labor Operation Frequency and Cost. The other three are: Excess to Geographic Group, Repeat Repairs, and Pyramid Repairs. If a dealership exceeds usage and/or cost in...
Reject of the Month - Error code 073, 021, 072 - 10/24/2018
... brought into the service department after the vehicle died while being driven down the road and would not start. After significant diagnosis and reaching out to TAC for assistance, the technician found a misaligned driveline support causing damage to...
Customer Reimbursement - 09/22/2020
... should be considered for reimbursement. If the amount being reimbursed exceeds the amount GM would have paid an authorized GM dealership to complete the repair, the transaction will require wholesale authorization. ...
Goodwill Tools to Increase Customer Satisfaction - 08/25/2020
... the balance from the $100 cannot be used on a future service and GM is not to be charged more than what is customary. 0600015 – This labor operation is titled “Incidental Non-Warranty Expense” and the description for its use is...
... the following models: 2003-2006 Chevrolet Avalanche, Suburban, Tahoe; 2003-2007 Chevrolet Silverado; 2003-2006 GMC Yukon, Yukon XL; 2003-2007 GMC Sierra for 10 years or 150,000 miles. Dealers are to install a new blower motor resistor and resistor module...
Same Day Repairs - 04/12/2013
... has accepted as a percentage; the latter measures all the RIM recommended service lane parts and what percent of those that were ordered via a RIM DRO order type. When RIM terms have been reached, the service agent receives on-invoice discounts for orders...
Global Warranty Management - 12/18/2012
A GWM and IVH shutdown is planned for early January 2013. The shutdown is scheduled as GM will be deploying the Global system in Europe, Korea and Australia. The "go live" date is scheduled for January 14, 2013. GWM will be shut down for a few days preceding...
December 2012 Recall Update - 12/18/2012
... 2010-2011 Cadillac Escalade, Escalade ESV, Escalade EXT; 2010-2011 Chevrolet Avalanche, Silverado, Suburban, Tahoe; 2010-2011 GMC Sierra, Yukon, Yukon XL vehicles that are equipped with Active Fuel Management. The recall program is in effect until November...
Reject of the Month - 03/21/2017
... labor operation, the second clutch plate. The customer’s concern was that the vehicle would not move in any gear. The technician did not find any codes in the system, although, found a significant amount of metal material after removing and opening...
Compliance - 03/21/2017
Are you familiar with, and adhering to, all of the policies and procedures associated with a warranty transaction? You may have just enough of a grasp on the requirements to get by, or maybe you are simply unable to stay abreast of the latest information...
Reducing Comebacks - 11/29/2016
... concern. Technicians cannot correct the customer’s concern if they don’t understand what the customer’s concern actually is. While many dealerships now utilize BDC’s to make service appointments, the people making those appointments...
Field Product Reports (FPR) - 12/21/2016
... product issues through FPR. GM has released a new app titled GM Field Product Reporter that can be downloaded for free on Apple and Android operating devices. The app allows for inclusion of up to 6 photos and up to 30 seconds of video (including audio)....
Associated Accessories - 08/22/2017
... time to perform an Associated Accessory warranty repair or replacement. The 3 C’s must be documented on the job card and include the name of the Associated Accessories Manufacturer, and Associated Accessories service part number or GM part number,...
Limited Lifetime - 06/19/2017
... Remanufactured Rack and Pinion Gears, Sheet Metal, and Ignition Wire Sets, for example. Download the GM Replacement Parts Warranty Coverage Help Card...
Reject of the Month - 06/19/2017
... noise under a hood of the van diagnosed and resolved. The van has just over 149,000 miles on the odometer. Just one month and 1,000 miles prior, the vehicle was at the dealership for the installation of a remanufactured engine on a customer pay invoice. The...
Getting to Know the New PET - 05/22/2017
... for many months, and is now active with all users. The following are a few quick tips to help you get better acquainted with the new tool: PET takes all customer interactions with GM into consideration, therefore there should not be a need to offer...
Part Return Process - 04/17/2017
... a vehicle repair the quantity used and the Special Tool number used for the repair line must be documented on the job card. The total cost of the consumable part plus mark-up is entered in the Net/Miscellaneous item field. Enter the tool number used...
Customer Enthusiasm is not a Policy Repair - 02/20/2018
... but the repair is not the result of a covered defect in materials or workmanship. This expense would normally be the customer’s responsibility but the dealer is requesting GM to assist in the repair cost to ensure customer loyalty. The transaction...
Reject of the Month - 03/26/2018
... determine the best course of action. The Major Damage Liaison advised the dealer that the vehicle would be re-purchased, but must be repaired first. The dealer sublet the vehicle to an independent body shop for repair/removal of the overspray. The...
Associated Accessories - 05/22/2018
... a ZREG transaction. The complaint, cause, and correction of the Associated Accessory must be documented on the job card. If instructed to replace the complete assembly by the Associated Accessories Manufacturer, include the manufacturer name, the service...
Pre-Approval Goodwill Request Changes - 07/23/2018
... Request. The change in title is due to the fact that the pre-approval form will now go to either your DMA, the Warranty Support Center, or the Region. There is no change in the way dealers fill out and submit the form, only who it goes to. WSC...
Did You Know? - 07/30/2019
... Policies and Procedures, bulletins, and Global Communications, it can be difficult to keep up with what’s changed, what’s new, and/or what’s been eliminated. Or, for those of you that are new to the profession, and still learning, there’s...
Reject of the Month - Error code 850, 851, 852 - 06/26/2019
... the job card are correct (the job card number that is entered by the technician in SPS must match what is entered in GWM), select and submit the appropriate labor operation based on whether the module was reprogrammed or if it was at the current software...
Reject of the Month - Warning 122 - 04/22/2019
... adjustments, descriptive locations, and indicators associated with the repair. Vague or incomplete documentation, either by the advisor or technician, are not an acceptable means of supporting the repair(s) performed. ...
Policy, Goodwill, Customer Enthusiasm, & Warranty - 04/22/2019
... materials or workmanship. Goodwill Transaction: When a situation arises where service management would like to offer the customer a token of apology or a maintenance service due to an inconvenience. Policy Transaction: When a vehicle is outside the time...
High Frequency Labor Operations - 11/29/2018
One of the four categories that determines your dealership’s Analyst Ranking is Labor Operation Frequency and Cost. The other three are: Excess to Geographic Group, Repeat Repairs, and Pyramid Repairs. If a dealership exceeds usage and/or cost in...
Reject of the Month - Error code 073, 021, 072 - 10/24/2018
... brought into the service department after the vehicle died while being driven down the road and would not start. After significant diagnosis and reaching out to TAC for assistance, the technician found a misaligned driveline support causing damage to...
Customer Reimbursement - 09/22/2020
... should be considered for reimbursement. If the amount being reimbursed exceeds the amount GM would have paid an authorized GM dealership to complete the repair, the transaction will require wholesale authorization. ...
Goodwill Tools to Increase Customer Satisfaction - 08/25/2020
... the balance from the $100 cannot be used on a future service and GM is not to be charged more than what is customary. 0600015 – This labor operation is titled “Incidental Non-Warranty Expense” and the description for its use is...
Battery Notes - 11/25/2020
... or Bad Battery test result and Warranty Code must be attached to the transaction. Supporting documentation indicating that the battery was maintained while in dealer inventory will also be required on vehicles with less than 250 miles. Discharged...
Temporary Use of Non-GM Battery - 12/29/2020
... to the customer. Provide the customer with a copy of the third-party warranty. As a best practice document the terms on the job card. Pre-approval is not required during this temporary period of exception. Enter the non-OEM battery in the parts field...
Reject of the Month - December 2020 - 11/25/2020
Remember when GM announced (around 2016) that dealers would receive debits for transactions processed with invalid battery test codes and transactions showing that proper battery service procedures were not followed? At that time GM coached and...
Disclosure for Non-GM Parts & Accessories - 04/29/2020
... orders, it is not compliant to have them sign their approval before you have explained to them what non-GM part or accessory you will be installing. The details and facts of the non-GM part must be explained to them prior to getting their signature ...
June 2020 Recall Update - 05/28/2020
... revised to update the warranty information table. The recall affects certain 2019 Chevrolet Silverado 1500 (New Model) and 2019 GMC Sierra 1500 (New Model) vehicles. Safety Recall N192285350 Loss of Power Steering Assist: There are approximately...
Damage that is not Considered Transportation Damage - 07/30/2020
... damage. Conditions that are of a warranty nature can be noted in the remarks section but do not require 5-digit damage codes. Digital photographs are suggested to verify and support a claim. Examples of damage that are NOT considered transportation...
Warranty Blocks and Branded Titles - 01/28/2020
... Since the transaction type ZREG is typically one of the blocked transaction types, the transaction would have to be GM authorized for payment. Emission Control Systems Warranty - Federal or California Emissions Warranty must be honored as long as the...
More on Other Labor Hours - 04/29/2020
... management approval. Diagnosis (e.g. water leak testing) is one of the situations that would justify OLH as your first clock time. Also, OLH may be the first time punch in cases where the initial repair attempt did not correct the concern. Technicians...
Looking Up Labor Operations - 02/27/2020
... you wouldn’t be using the converter labor operation, you would need to refer to it to see what it pays so that you could claim the proper OLH time. In this situation the technician would not have to have a separate clock time for OLH because the...
Determining Powertrain Coverage & Labor Ops - 12/02/2019
... (year, make, model) or enter/copy and paste in the VIN and select Next. Under the Labor Time Guide you can choose either the franchise GLC or the GM Warranty Job Aid. With the first choice you can find the labor operation using a keyword or simply go...
Pre-Repair Authorization - 10/23/2019
... mirror assemblies, and all interior seat cushion covers. Since then, steering wheels and interior door trim replacements have been added to the list. The component replacements all require prior approval through the Certified Service Mobile Toolbox (CSMT)...
Error Codes - 09/24/2019
... the DBC for assistance. Confirm that the SPS Warranty Claim Code on the transaction matches what the technician documented on the job card. Errors occur when the letter O is entered instead of a zero or the letter S instead of a five. If the code...
New Vehicle Inspections - 04/29/2021
All new vehicles delivered to your dealership during working hours must be inspected by a trained dealership person for damage and/or missing items. If damage is found or there is an item missing, the situation must be documented on the delivery receipt....
Reject of the Month - February 2021 - 01/27/2021
... part incompatibility errors, and the comments by the reviewer indicating that better supporting documentation is necessary for the additional parts, supporting the consequential damage. At time of print, the claim remains in reject status as the...
Battery Maintenance - Policy Update - 01/27/2021
... Station (DCBS) to sufficiently charge the battery. There is no PDI charge or supporting documentation requirement as the SOC history will be maintained by GM for each vehicle. It is important to note that GM will consider the build date,...
PDI Accessories - 06/29/2021
... press and hold the control key and press the F key – a search window will appear allowing you to enter a search term (e.g. install) for faster discovery. For example, a 2021 Chevrolet Camaro VIN has Option Codes RZB, VAV, and 5WF indicated as Dealer...
Dealer Information Technologies (DIT) - 06/29/2021
... 6th generation and above (Better and Best classification recommend 8th or 9th Gen & above), Windows 10 professional, 64 bit, and Java Run Time Environment 32 bit. The recommended software for web browsing is Internet Explorer,...
Policy Evaluation Tool - 08/30/2021
... customer participation. Now that the repairs are complete and the job card has been booked, what information must be included with the job card and/or attached to the warranty transaction in this case? The print version of the PET must be attached...
Recalls - 10/26/2021
... administrative allowance may be claimed for the return of the used high voltage battery assembly (document preparation and packaging). Add the amount in the Administrative Allowance Net Item field when submitting the transaction. The replacement...
R-1234yf and Missed Revenue - 08/22/2022
... the repair. For example, an engine on a 2021 GMC Sierra required replacement. The technician documented evacuate and recharge a/c system, R1234yf in the correction statement on the job card. A copy of the charge result slip for the appropriate...
Reject of the Month - August 2022 - 07/27/2022
... excessive OLH. The claim was rejected after review with the following comments: Please review: 1) You are requesting 9 days of rental on a 1.5 hr repair with no reference to cause for delay. 2) Job card open date is 4/6 and close date is 4/8, which does...
Updates to the Service Policies & Procedures Manual - 07/27/2022
... designed to provide buyers with an exceptional experience, regardless of what brand or type of used vehicle they’re looking for. Every CarBravo vehicle comes with a limited warranty, including benefits, support, and service throughout the customer’s...
Certified Pre-Owned - 06/20/2022
... will make the vehicle ineligible for the CPO Program. Each guide also provides detail on what is excluded from CPO warranty coverage; e.g. scheduled vehicle maintenance, wear items, damage from road hazards, accidents, misuse or alterations to...
Warranty Parts Expediting - 05/25/2022
... another local GM dealership, GM will reimburse the difference between the dealer net price and what the dealership the part was purchased from charged for the part, up to the trade price. If no trade price is listed, reimbursement cannot exceed $100,...
Air Conditioning Guidelines - 05/25/2022
... Data printout from the GE-50300 Recovery/Recycle/Recharge Machine to the job card. The data documents the vehicle’s VIN, humidity, temperature, high and low side pressures, recovered and charged amounts, gas analyzer results, and vacuum time. Enter...
... or Bad Battery test result and Warranty Code must be attached to the transaction. Supporting documentation indicating that the battery was maintained while in dealer inventory will also be required on vehicles with less than 250 miles. Discharged...
Temporary Use of Non-GM Battery - 12/29/2020
... to the customer. Provide the customer with a copy of the third-party warranty. As a best practice document the terms on the job card. Pre-approval is not required during this temporary period of exception. Enter the non-OEM battery in the parts field...
Reject of the Month - December 2020 - 11/25/2020
Remember when GM announced (around 2016) that dealers would receive debits for transactions processed with invalid battery test codes and transactions showing that proper battery service procedures were not followed? At that time GM coached and...
Disclosure for Non-GM Parts & Accessories - 04/29/2020
... orders, it is not compliant to have them sign their approval before you have explained to them what non-GM part or accessory you will be installing. The details and facts of the non-GM part must be explained to them prior to getting their signature ...
June 2020 Recall Update - 05/28/2020
... revised to update the warranty information table. The recall affects certain 2019 Chevrolet Silverado 1500 (New Model) and 2019 GMC Sierra 1500 (New Model) vehicles. Safety Recall N192285350 Loss of Power Steering Assist: There are approximately...
Damage that is not Considered Transportation Damage - 07/30/2020
... damage. Conditions that are of a warranty nature can be noted in the remarks section but do not require 5-digit damage codes. Digital photographs are suggested to verify and support a claim. Examples of damage that are NOT considered transportation...
Warranty Blocks and Branded Titles - 01/28/2020
... Since the transaction type ZREG is typically one of the blocked transaction types, the transaction would have to be GM authorized for payment. Emission Control Systems Warranty - Federal or California Emissions Warranty must be honored as long as the...
More on Other Labor Hours - 04/29/2020
... management approval. Diagnosis (e.g. water leak testing) is one of the situations that would justify OLH as your first clock time. Also, OLH may be the first time punch in cases where the initial repair attempt did not correct the concern. Technicians...
Looking Up Labor Operations - 02/27/2020
... you wouldn’t be using the converter labor operation, you would need to refer to it to see what it pays so that you could claim the proper OLH time. In this situation the technician would not have to have a separate clock time for OLH because the...
Determining Powertrain Coverage & Labor Ops - 12/02/2019
... (year, make, model) or enter/copy and paste in the VIN and select Next. Under the Labor Time Guide you can choose either the franchise GLC or the GM Warranty Job Aid. With the first choice you can find the labor operation using a keyword or simply go...
Pre-Repair Authorization - 10/23/2019
... mirror assemblies, and all interior seat cushion covers. Since then, steering wheels and interior door trim replacements have been added to the list. The component replacements all require prior approval through the Certified Service Mobile Toolbox (CSMT)...
Error Codes - 09/24/2019
... the DBC for assistance. Confirm that the SPS Warranty Claim Code on the transaction matches what the technician documented on the job card. Errors occur when the letter O is entered instead of a zero or the letter S instead of a five. If the code...
New Vehicle Inspections - 04/29/2021
All new vehicles delivered to your dealership during working hours must be inspected by a trained dealership person for damage and/or missing items. If damage is found or there is an item missing, the situation must be documented on the delivery receipt....
Reject of the Month - February 2021 - 01/27/2021
... part incompatibility errors, and the comments by the reviewer indicating that better supporting documentation is necessary for the additional parts, supporting the consequential damage. At time of print, the claim remains in reject status as the...
Battery Maintenance - Policy Update - 01/27/2021
... Station (DCBS) to sufficiently charge the battery. There is no PDI charge or supporting documentation requirement as the SOC history will be maintained by GM for each vehicle. It is important to note that GM will consider the build date,...
PDI Accessories - 06/29/2021
... press and hold the control key and press the F key – a search window will appear allowing you to enter a search term (e.g. install) for faster discovery. For example, a 2021 Chevrolet Camaro VIN has Option Codes RZB, VAV, and 5WF indicated as Dealer...
Dealer Information Technologies (DIT) - 06/29/2021
... 6th generation and above (Better and Best classification recommend 8th or 9th Gen & above), Windows 10 professional, 64 bit, and Java Run Time Environment 32 bit. The recommended software for web browsing is Internet Explorer,...
Policy Evaluation Tool - 08/30/2021
... customer participation. Now that the repairs are complete and the job card has been booked, what information must be included with the job card and/or attached to the warranty transaction in this case? The print version of the PET must be attached...
Recalls - 10/26/2021
... administrative allowance may be claimed for the return of the used high voltage battery assembly (document preparation and packaging). Add the amount in the Administrative Allowance Net Item field when submitting the transaction. The replacement...
R-1234yf and Missed Revenue - 08/22/2022
... the repair. For example, an engine on a 2021 GMC Sierra required replacement. The technician documented evacuate and recharge a/c system, R1234yf in the correction statement on the job card. A copy of the charge result slip for the appropriate...
Reject of the Month - August 2022 - 07/27/2022
... excessive OLH. The claim was rejected after review with the following comments: Please review: 1) You are requesting 9 days of rental on a 1.5 hr repair with no reference to cause for delay. 2) Job card open date is 4/6 and close date is 4/8, which does...
Updates to the Service Policies & Procedures Manual - 07/27/2022
... designed to provide buyers with an exceptional experience, regardless of what brand or type of used vehicle they’re looking for. Every CarBravo vehicle comes with a limited warranty, including benefits, support, and service throughout the customer’s...
Certified Pre-Owned - 06/20/2022
... will make the vehicle ineligible for the CPO Program. Each guide also provides detail on what is excluded from CPO warranty coverage; e.g. scheduled vehicle maintenance, wear items, damage from road hazards, accidents, misuse or alterations to...
Warranty Parts Expediting - 05/25/2022
... another local GM dealership, GM will reimburse the difference between the dealer net price and what the dealership the part was purchased from charged for the part, up to the trade price. If no trade price is listed, reimbursement cannot exceed $100,...
Air Conditioning Guidelines - 05/25/2022
... Data printout from the GE-50300 Recovery/Recycle/Recharge Machine to the job card. The data documents the vehicle’s VIN, humidity, temperature, high and low side pressures, recovered and charged amounts, gas analyzer results, and vacuum time. Enter...
New Rental Policy Guidelines - 05/25/2022
... be the one who reaches out to the local 3rd party rental agencies to explore options and explain your customer’s situation. They also point out that advance notification with a 3rd party rental agency greatly increases availability. Until...
Disclosure Requirements - 04/26/2022
... repairs. When it comes to customer pay repairs, dealerships can install non-GM parts if that is what the customer wants, but it is a requirement that it is fully disclosed to the customer that the part is not a GM or GM approved part. This disclosure...
Customer Enthusiasm Guidelines - 01/27/2022
... where the product issue is NOT the result of a defect in material or workmanship. This expense would normally be customer responsibility and in this unique instance, the dealer is requesting GM assist in the repair cost to ensure customer loyalty. The...
What can you learn from a warranty transaction? - 01/04/2022
... the reason for the reject. For instance, a submitted claim has an error for excessive parts. What information can be derived from the error detail? The labor operation may be inaccurate based on the selected failed part and/or the part selected as the...
Merry Christmas from jlwarranty - 12/01/2021
... to find the following exciting program features: Warranty News Online: Read articles online before you receive the newsletter in the mail. Flag articles for quick reference, or access the archives for ones you might have missed. You can also email articles...
April 2022 Recall Update - 03/28/2022
... recall population. Customer Satisfaction Recall N212355910 Turn Signals Remain On After Passive Door Locking: Approximately 6,300 vehicles are included in the recall that is in effect until March 31, 2024. Certain 2022 Chevrolet Silverado and GMC Sierra...
Battery Reminders - 03/28/2022
... batteries, LEAKS is only valid if the battery case is damaged and the cause of the damage must be documented in the Cause field of the transaction. Transactions that show any of the above errors will be subject to debit. If a debited transaction...
Rental Past 10 Days - 07/25/2023
... it is a non-GM vehicle or a GM vehicle that exceeds the published reimbursement rate, you need to get approval from your DVM for the higher daily rental amount. This is accomplished by sending your DVM an email stating the daily rental rate the rental...
Reject of the Month - October 2023 - 09/25/2023
... are more than one Warranty Claim Codes generated for the programming event, the technician must document all WCCs in the Correction field of the job card. The final code provided by SPS2 should be entered in the WCC field of the transaction in GWM. At...
Add On Repair Report - 09/25/2023
... the spreadsheet any unnecessary columns may be eliminated, or the data may be re-organized to fit your needs (e.g. only display the job card number, VIN, and add on repair indicator). Once the job cards with an add on repair have been identified,...
Incompatible Parts Rejects - 10/25/2023
... part failure causes damage to other parts. Labor operations are programmed to pay parts that would be expected to be replaced based on the labor operation title. When GM authorized for payment, be specific in the comment section as to why that part was...
GlobalConnect Recovery - 01/29/2024
... that may be used in the event the GlobalConnect Homepage can not be reached. The link will take you directly to the Sales and Aftersales GlobalConnect applications. http://www.gmglobalconnect.com/sites/GlobalConnect/gc-static/#/country/us Be sure...
Warranty Repairs with Limited Coverage Based on Time or Mileage - 01/29/2024
... that point. If you encounter a situation where the brake pads are truly defective, the transaction would have to be GM Authorized for payment consideration. Windshields are only covered up to 12 months, regardless of mileage. Windshield or glass cracks,...
CSMT App Enhanced - 08/22/2022
... Service Mobile Toolbox (CSMT) app is available for download. The app will automatically update if your device is set to “automatic updates,” if not, the update may be performed manually in the App Store (Apple) or Google Play Store (Android). The...
Reject of the Month - September 2022 - 08/22/2022
... tested the battery with the GR8 and found the battery to have failed. The failure code was documented on the hard copy and the GR8 test printout was attached to the claim. The battery was replaced to correct the condition. The ZPTI transaction was submitted...
Dealer Empowerment - 04/25/2023
... of a Goodwill tool, review the guidelines as there are several situations where a goodwill tool would not be appropriate. While not updated, there are guidelines for Policy repairs. Policy repairs require the use of the Policy Evaluation...
Letter of Notification - 05/30/2024
... in the Transportation, Vehicle Storage, and PDI Policies and Procedures Manual, page 15. When you have a signed delivery receipt, the only time you will need to fill out a LON is if you find concealed damage. Situations where the LON are used include: The...
Cadillac U-Courtesy Transportation Program - 04/23/2024
... be 2019MY or newer Cadillac, Chevrolet, Buick or GMC vehicles with less than 60,000 miles on the odometer. The odometer cannot exceed 75,000 miles while in the program. A complete CPO 172-point inspection is required. To further supplement dealerships...
Top 5 Deviations - 05/30/2024
... explanation. 2.) Add on not pre-approved by service management. 3.) Improper documentation for OLH, ST not pre-approved by service management. 4.) JC required information is missing or incorrect. Overlapping technician punch times. 5.)...
Reject of the Month - March 2024 - 02/26/2024
... the accessory bag missing from the interior of the vehicle. The dealership opened a job card with documentation supporting the missing components and the appropriate parts charged out on the repair line. The warranty administrator assigned a labor operation...
Reject of the Month - September 2024 - 08/28/2024
... Type. The almost $9,000 transaction for an engine replacement on a 2024 Chevrolet Silverado with 38 miles on the odometer was accepted after GM review. The warranty administrator attached a copy of the job card detailing the 3 C’s, the parts...
Added Operations - 09/26/2024
Once an added concern has been inspected, verified, and determined to be necessary, service management must document their authorization (date, time, signature/initials, and explanation) on the job card prior to work performed. The explanation must clearly...
Vehicle Wide Programming - 08/28/2024
... bulletin involves certain 2023-24 Cadillac Lyriq, 2024 Cadillac XT4, Chevrolet Blazer EV, Silverado EV, GMC Hummer EV SUV, Sierra EV, 2023 Chevrolet Colorado, GMC Canyon and 2022-24 GMC Hummer EV Pickup. The latest bulletin update includes both Field...
Parts Expediting - 08/28/2024
It is unreasonable to expect that your parts department will always have the part your technician needs to repair your customer’s vehicle. And because it is important to GM that your customer’s warranty concerns are corrected the same day...
Improved Process for GM Courtesy Transportation Warranty Loaner Reimbursement - 10/31/2024
... available. This includes, but is not limited to, the use of CSO-3, D2D, SPAC, and reaching out to your DVM/DMA-R as needed. Attach a copy of the loaner agreement/rental invoice to support the date the customer went into the rental and returned the vehicle....
... be the one who reaches out to the local 3rd party rental agencies to explore options and explain your customer’s situation. They also point out that advance notification with a 3rd party rental agency greatly increases availability. Until...
Disclosure Requirements - 04/26/2022
... repairs. When it comes to customer pay repairs, dealerships can install non-GM parts if that is what the customer wants, but it is a requirement that it is fully disclosed to the customer that the part is not a GM or GM approved part. This disclosure...
Customer Enthusiasm Guidelines - 01/27/2022
... where the product issue is NOT the result of a defect in material or workmanship. This expense would normally be customer responsibility and in this unique instance, the dealer is requesting GM assist in the repair cost to ensure customer loyalty. The...
What can you learn from a warranty transaction? - 01/04/2022
... the reason for the reject. For instance, a submitted claim has an error for excessive parts. What information can be derived from the error detail? The labor operation may be inaccurate based on the selected failed part and/or the part selected as the...
Merry Christmas from jlwarranty - 12/01/2021
... to find the following exciting program features: Warranty News Online: Read articles online before you receive the newsletter in the mail. Flag articles for quick reference, or access the archives for ones you might have missed. You can also email articles...
April 2022 Recall Update - 03/28/2022
... recall population. Customer Satisfaction Recall N212355910 Turn Signals Remain On After Passive Door Locking: Approximately 6,300 vehicles are included in the recall that is in effect until March 31, 2024. Certain 2022 Chevrolet Silverado and GMC Sierra...
Battery Reminders - 03/28/2022
... batteries, LEAKS is only valid if the battery case is damaged and the cause of the damage must be documented in the Cause field of the transaction. Transactions that show any of the above errors will be subject to debit. If a debited transaction...
Rental Past 10 Days - 07/25/2023
... it is a non-GM vehicle or a GM vehicle that exceeds the published reimbursement rate, you need to get approval from your DVM for the higher daily rental amount. This is accomplished by sending your DVM an email stating the daily rental rate the rental...
Reject of the Month - October 2023 - 09/25/2023
... are more than one Warranty Claim Codes generated for the programming event, the technician must document all WCCs in the Correction field of the job card. The final code provided by SPS2 should be entered in the WCC field of the transaction in GWM. At...
Add On Repair Report - 09/25/2023
... the spreadsheet any unnecessary columns may be eliminated, or the data may be re-organized to fit your needs (e.g. only display the job card number, VIN, and add on repair indicator). Once the job cards with an add on repair have been identified,...
Incompatible Parts Rejects - 10/25/2023
... part failure causes damage to other parts. Labor operations are programmed to pay parts that would be expected to be replaced based on the labor operation title. When GM authorized for payment, be specific in the comment section as to why that part was...
GlobalConnect Recovery - 01/29/2024
... that may be used in the event the GlobalConnect Homepage can not be reached. The link will take you directly to the Sales and Aftersales GlobalConnect applications. http://www.gmglobalconnect.com/sites/GlobalConnect/gc-static/#/country/us Be sure...
Warranty Repairs with Limited Coverage Based on Time or Mileage - 01/29/2024
... that point. If you encounter a situation where the brake pads are truly defective, the transaction would have to be GM Authorized for payment consideration. Windshields are only covered up to 12 months, regardless of mileage. Windshield or glass cracks,...
CSMT App Enhanced - 08/22/2022
... Service Mobile Toolbox (CSMT) app is available for download. The app will automatically update if your device is set to “automatic updates,” if not, the update may be performed manually in the App Store (Apple) or Google Play Store (Android). The...
Reject of the Month - September 2022 - 08/22/2022
... tested the battery with the GR8 and found the battery to have failed. The failure code was documented on the hard copy and the GR8 test printout was attached to the claim. The battery was replaced to correct the condition. The ZPTI transaction was submitted...
Dealer Empowerment - 04/25/2023
... of a Goodwill tool, review the guidelines as there are several situations where a goodwill tool would not be appropriate. While not updated, there are guidelines for Policy repairs. Policy repairs require the use of the Policy Evaluation...
Letter of Notification - 05/30/2024
... in the Transportation, Vehicle Storage, and PDI Policies and Procedures Manual, page 15. When you have a signed delivery receipt, the only time you will need to fill out a LON is if you find concealed damage. Situations where the LON are used include: The...
Cadillac U-Courtesy Transportation Program - 04/23/2024
... be 2019MY or newer Cadillac, Chevrolet, Buick or GMC vehicles with less than 60,000 miles on the odometer. The odometer cannot exceed 75,000 miles while in the program. A complete CPO 172-point inspection is required. To further supplement dealerships...
Top 5 Deviations - 05/30/2024
... explanation. 2.) Add on not pre-approved by service management. 3.) Improper documentation for OLH, ST not pre-approved by service management. 4.) JC required information is missing or incorrect. Overlapping technician punch times. 5.)...
Reject of the Month - March 2024 - 02/26/2024
... the accessory bag missing from the interior of the vehicle. The dealership opened a job card with documentation supporting the missing components and the appropriate parts charged out on the repair line. The warranty administrator assigned a labor operation...
Reject of the Month - September 2024 - 08/28/2024
... Type. The almost $9,000 transaction for an engine replacement on a 2024 Chevrolet Silverado with 38 miles on the odometer was accepted after GM review. The warranty administrator attached a copy of the job card detailing the 3 C’s, the parts...
Added Operations - 09/26/2024
Once an added concern has been inspected, verified, and determined to be necessary, service management must document their authorization (date, time, signature/initials, and explanation) on the job card prior to work performed. The explanation must clearly...
Vehicle Wide Programming - 08/28/2024
... bulletin involves certain 2023-24 Cadillac Lyriq, 2024 Cadillac XT4, Chevrolet Blazer EV, Silverado EV, GMC Hummer EV SUV, Sierra EV, 2023 Chevrolet Colorado, GMC Canyon and 2022-24 GMC Hummer EV Pickup. The latest bulletin update includes both Field...
Parts Expediting - 08/28/2024
It is unreasonable to expect that your parts department will always have the part your technician needs to repair your customer’s vehicle. And because it is important to GM that your customer’s warranty concerns are corrected the same day...
Improved Process for GM Courtesy Transportation Warranty Loaner Reimbursement - 10/31/2024
... available. This includes, but is not limited to, the use of CSO-3, D2D, SPAC, and reaching out to your DVM/DMA-R as needed. Attach a copy of the loaner agreement/rental invoice to support the date the customer went into the rental and returned the vehicle....
Incompatible Parts Rejects - 10/31/2024
... part failure causes damage to other parts. Labor operations are programmed to pay parts that would be expected to be replaced based on the labor operation title. When submitting with GM Authorization for payment, be specific in the comment section as...
GDS2 Printouts for Add On Repairs and Repeat Repairs - 08/28/2024
... must have GDS2 printout to support the additional repair. Be sure to share this information with your service advisors and technicians to ensure policy compliance....
GM Approvals - 03/23/2024
... 20-NA-159 Replacement of wheels, seat covers/cushions, outside mirror assemblies, steering wheels, door trim, etc: Pre-approval is required prior to warranty replacement of select components as identified in Bulletin 18-NA-306. Also identified within...
June 2024 Recall Update - 05/30/2024
... the condition in certain Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, Silverado 1500 New, GMC Yukon, Yukon XL and Sierra 1500 New. The recall program is in effect until May 31, 2026. Safety Recall N232426400-03 Tailgate May Open Unexpectedly:...
Labor Operations for Single Failures and Subsequent Damage - 05/30/2024
... were leaking and the failure of one did not cause the failure of the other, two transactions would need to be submitted with both the compressor and the condenser labor operations, with labor time reduced as necessary for overlap. A line would need to...
OLH Self-Empowerment Levels - 02/28/2023
... hr Reminder: OLH must be supported with technician comments on the job card detailing what the OLH entailed, separate on/off time punches to support the OLH claimed, and service management authorization on the job card (signature/initials,...
Reject of the Month - March 2023 - 02/28/2023
... the valve body and solenoid body, reprogram and fast learn. Based on the technician’s documentation, the warranty administrator selected labor operation 8463700 control valve solenoid body replacement from the LTG for the repair and selected part...
Labor Operations for Single Failures and Consequential Damage - 05/23/2023
... were leaking and the failure of one did not cause the failure of the other, two transactions would need to be submitted with both the compressor and the condenser labor operations, with labor time reduced as necessary for overlap. A line would need to...
Warranty Blocks and Branded Titles - 05/23/2023
... dealers must submit a pre-authorization request in the empowerment portal for prior approval. Documentation supporting the error will be required. A Warranty Block will be applied if GM has determined that vehicle modification, damage, abuse, or odometer...
Part Warranty Clarification - 04/25/2023
... Bearings Water Pumps While these parts are no longer lifetime warranty parts, you must honor the customer’s warranty if they were installed prior to April 1st, 2018. The warranty is on the part only. Consumer Parts and Accessories Warranty:...
Job Card Reprints - 09/26/2022
... audit, the paid warranty transaction is subject to debit. If the shop copy does come up missing, you are allowed to reprint the job card, but it must be approved by service management. From Policies & Procedures Manual, Article 6.2.1: In the...
Goodwill Tools - 09/26/2022
... the balance from the $100 cannot be used on a future service and GM is not to be charged more than what is customary. 0600015 – This labor operation is titled “Incidental Non-Warranty Expense” and the description for its use is...
February 2023 Recall Update - 01/24/2023
... service procedure. Models that are impacted by the update include certain 2022 Chevrolet Silverado 1500 LTD, Silverado 1500 New, Traverse, GMC Sierra 1500 Limited, Sierra 1500 New, 2022-23 Chevrolet Silverado 2500HD/3500HD, and GMC Sierra 2500HD/3500HD...
CSMT App - 11/29/2023
... that are set to perform automatics updates should now list the CSMT app at version 3.8. If your devices is not set to perform automatic updates, the update may be performed manually through the App Store (Apple) or Google Play Store (Android)....
Published Base Time Does Not Require Clock Time - 08/29/2023
... that are separately identifiable and labeled. When labeling any of these three clock times you can use your DMS indicators, if applicable, or simply write next to the clock time whether the time represents diagnosis time, OLH, or ST. Published diagnostic...
Reject of the Month - September 2023 - 08/29/2023
... USD ($25.00 CAN) administrative allowance for return of the used high voltage battery assembly (document preparation and packaging). Add this amount in the Administrative Allowance Net Item field when submitting the repair transaction. The transaction...
ZPTI Part Warranty Exceptions - 07/25/2023
... of GM and ACDelco parts installed at dealerships have the 24-month, unlimited mileage warranty. You can find a detailed list of part warranties in our Warranty Community under the Resource tab. Open the Warranty Help Cards to find the GM Replacement...
Simplifying Transportation Transactions - 02/23/2022
... paint full color coat labor operation in the Paint and Coatings section of the LTG. Additionally, you may claim paint mix time and material allowance. When it is required to paint both sides and/or edges of a panel, up to an additional 25% can be added...
The Photo Return Process - 02/23/2022
... a dealer completes a Part Photo Return Request, they will be eligible to receive reimbursement. You must wait until the Part Photo Return Request has been chosen to be “scrapped locally” or “returned to the Warranty Parts Center (WPC)”...
Getting to Know the PET - 01/03/2022
... as age/mileage accumulate beyond the coverage period. The following are a few quick tips to help you get better acquainted with the features and functionality of the tool: The Policy Evaluation Tool must always be run prior to offering GM Policy assistance...
Labor Time Guide Request for Review Process - 08/22/2022
... and part quantity/dollar amount in Service Information. Requests for review are submitted once you have built your vehicle or pasted in the VIN in the Labor Time Guide. The Request for Review form can be accessed by selecting the FEEDBACK icon (looks...
Battery Maintenance Report - 07/27/2022
... DCBS. The report also identifies vehicles that need to be started and moved as they have remained dormant for an extended period and are no longer transmitting battery state of health information to GM. It is important to note that it may take...
GMPP Transactions - 10/01/2021
... Transaction” screen in GWM. To do this, select the correct business unit (MIC) type in your BAC and press enter or “Go”. When this is done, the selected BU will update. You will then be able to select the valid transaction...
Vehicle Payment Reimbursement - 06/29/2021
... the Complaint, Cause, and Correction fields must contain a detailed explanation, the exact dollar value of the monthly payment (including method used to determine or calculate the payment amount) and the check number issued to the customer as reimbursement....
Air Conditioning Tips & Reminders - 06/29/2021
... (gwp) of 4. In contrast, R-134a has a gwp of 1,410, meaning that the release of one gram of R-134a would have the same global warming effect as releasing 1,410 grams of carbon dioxide. The R-1234yf supply tank is white with a red band to denote...
... part failure causes damage to other parts. Labor operations are programmed to pay parts that would be expected to be replaced based on the labor operation title. When submitting with GM Authorization for payment, be specific in the comment section as...
GDS2 Printouts for Add On Repairs and Repeat Repairs - 08/28/2024
... must have GDS2 printout to support the additional repair. Be sure to share this information with your service advisors and technicians to ensure policy compliance....
GM Approvals - 03/23/2024
... 20-NA-159 Replacement of wheels, seat covers/cushions, outside mirror assemblies, steering wheels, door trim, etc: Pre-approval is required prior to warranty replacement of select components as identified in Bulletin 18-NA-306. Also identified within...
June 2024 Recall Update - 05/30/2024
... the condition in certain Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, Silverado 1500 New, GMC Yukon, Yukon XL and Sierra 1500 New. The recall program is in effect until May 31, 2026. Safety Recall N232426400-03 Tailgate May Open Unexpectedly:...
Labor Operations for Single Failures and Subsequent Damage - 05/30/2024
... were leaking and the failure of one did not cause the failure of the other, two transactions would need to be submitted with both the compressor and the condenser labor operations, with labor time reduced as necessary for overlap. A line would need to...
OLH Self-Empowerment Levels - 02/28/2023
... hr Reminder: OLH must be supported with technician comments on the job card detailing what the OLH entailed, separate on/off time punches to support the OLH claimed, and service management authorization on the job card (signature/initials,...
Reject of the Month - March 2023 - 02/28/2023
... the valve body and solenoid body, reprogram and fast learn. Based on the technician’s documentation, the warranty administrator selected labor operation 8463700 control valve solenoid body replacement from the LTG for the repair and selected part...
Labor Operations for Single Failures and Consequential Damage - 05/23/2023
... were leaking and the failure of one did not cause the failure of the other, two transactions would need to be submitted with both the compressor and the condenser labor operations, with labor time reduced as necessary for overlap. A line would need to...
Warranty Blocks and Branded Titles - 05/23/2023
... dealers must submit a pre-authorization request in the empowerment portal for prior approval. Documentation supporting the error will be required. A Warranty Block will be applied if GM has determined that vehicle modification, damage, abuse, or odometer...
Part Warranty Clarification - 04/25/2023
... Bearings Water Pumps While these parts are no longer lifetime warranty parts, you must honor the customer’s warranty if they were installed prior to April 1st, 2018. The warranty is on the part only. Consumer Parts and Accessories Warranty:...
Job Card Reprints - 09/26/2022
... audit, the paid warranty transaction is subject to debit. If the shop copy does come up missing, you are allowed to reprint the job card, but it must be approved by service management. From Policies & Procedures Manual, Article 6.2.1: In the...
Goodwill Tools - 09/26/2022
... the balance from the $100 cannot be used on a future service and GM is not to be charged more than what is customary. 0600015 – This labor operation is titled “Incidental Non-Warranty Expense” and the description for its use is...
February 2023 Recall Update - 01/24/2023
... service procedure. Models that are impacted by the update include certain 2022 Chevrolet Silverado 1500 LTD, Silverado 1500 New, Traverse, GMC Sierra 1500 Limited, Sierra 1500 New, 2022-23 Chevrolet Silverado 2500HD/3500HD, and GMC Sierra 2500HD/3500HD...
CSMT App - 11/29/2023
... that are set to perform automatics updates should now list the CSMT app at version 3.8. If your devices is not set to perform automatic updates, the update may be performed manually through the App Store (Apple) or Google Play Store (Android)....
Published Base Time Does Not Require Clock Time - 08/29/2023
... that are separately identifiable and labeled. When labeling any of these three clock times you can use your DMS indicators, if applicable, or simply write next to the clock time whether the time represents diagnosis time, OLH, or ST. Published diagnostic...
Reject of the Month - September 2023 - 08/29/2023
... USD ($25.00 CAN) administrative allowance for return of the used high voltage battery assembly (document preparation and packaging). Add this amount in the Administrative Allowance Net Item field when submitting the repair transaction. The transaction...
ZPTI Part Warranty Exceptions - 07/25/2023
... of GM and ACDelco parts installed at dealerships have the 24-month, unlimited mileage warranty. You can find a detailed list of part warranties in our Warranty Community under the Resource tab. Open the Warranty Help Cards to find the GM Replacement...
Simplifying Transportation Transactions - 02/23/2022
... paint full color coat labor operation in the Paint and Coatings section of the LTG. Additionally, you may claim paint mix time and material allowance. When it is required to paint both sides and/or edges of a panel, up to an additional 25% can be added...
The Photo Return Process - 02/23/2022
... a dealer completes a Part Photo Return Request, they will be eligible to receive reimbursement. You must wait until the Part Photo Return Request has been chosen to be “scrapped locally” or “returned to the Warranty Parts Center (WPC)”...
Getting to Know the PET - 01/03/2022
... as age/mileage accumulate beyond the coverage period. The following are a few quick tips to help you get better acquainted with the features and functionality of the tool: The Policy Evaluation Tool must always be run prior to offering GM Policy assistance...
Labor Time Guide Request for Review Process - 08/22/2022
... and part quantity/dollar amount in Service Information. Requests for review are submitted once you have built your vehicle or pasted in the VIN in the Labor Time Guide. The Request for Review form can be accessed by selecting the FEEDBACK icon (looks...
Battery Maintenance Report - 07/27/2022
... DCBS. The report also identifies vehicles that need to be started and moved as they have remained dormant for an extended period and are no longer transmitting battery state of health information to GM. It is important to note that it may take...
GMPP Transactions - 10/01/2021
... Transaction” screen in GWM. To do this, select the correct business unit (MIC) type in your BAC and press enter or “Go”. When this is done, the selected BU will update. You will then be able to select the valid transaction...
Vehicle Payment Reimbursement - 06/29/2021
... the Complaint, Cause, and Correction fields must contain a detailed explanation, the exact dollar value of the monthly payment (including method used to determine or calculate the payment amount) and the check number issued to the customer as reimbursement....
Air Conditioning Tips & Reminders - 06/29/2021
... (gwp) of 4. In contrast, R-134a has a gwp of 1,410, meaning that the release of one gram of R-134a would have the same global warming effect as releasing 1,410 grams of carbon dioxide. The R-1234yf supply tank is white with a red band to denote...
February 2021 Recall Update - 01/27/2021
... 620 vehicles are included in the recall program, which includes certain 2017-20 Chevrolet Colorado and GMC Canyon trucks equipped with a 2.5L engine or a 3.6L engine. Service replacement evaporative emissions canister parts that were not manufactured...
Labor Operation Exceptions - 04/29/2021
... requiring either a repair or a replacement. The labor operation used to submit for reimbursement would be the radiator replacement labor operation and the time to repair or replace the transmission would be submitted as OLH. All parts would be included...
Courtesy Transportation Program Coverage & Eligibility - 03/22/2021
... or, within the Powertrain warranty if the component involved in the recall is a component that would be covered under the Powertrain warranty. A rental may be given to the customer for a recall service if the bulletin specifically includes provisions...
June 2021 Recall Update - 05/26/2021
... Capabilities: The recall bulletin addresses an incorrect label on certain 2020 Chevrolet Silverado 1500 and Sierra 1500 vehicles that are equipped with trailering information labels that incorrectly state the vehicle’s trailering capabilities....
New Technician Add Times for Transmission Repairs - 05/26/2021
... electric powertrains Published allowances will be: Diagnosis Time – 0.0-1.0 hr. You may claim up to the allowable labor hours depending on actual time to perform diagnosis, i.e., test drive, pressure tests, GDS2 diagnostics, etc. Cleaning and...
Policy Evaluation Tool - 09/24/2019
... Evaluation Tool Usage History” pop-up message will appear on the screen and let you know how many times the VIN was run at your dealership. It will also let you know if it was run at another dealership. If run at your dealership, you can select...
November 2019 Recall Update - 10/23/2019
... has been updated to revise the model year for involved vehicles. The 2018 Chevrolet Silverado equipped with Special Service Package and the 2018-19 Chevrolet Tahoe equipped with Police Package or Special Service Package are involved in the program. Safety...
Assembly Consumer Warranty - 12/02/2019
... is only the balance of the Powertrain warranty, or 12 months, whichever is greater. If you are doing a policy repair on any of these components, you are required to run the Policy Evaluation Tool. If the results are that GM will participate in...
NOVEMBER 2020 RECALL UPDATE - 10/27/2020
... Escalade ESV, Chevrolet Suburban, Tahoe, GMC Yukon, Yukon XL, and 2014-18 Chevrolet Silverado LD, GMC Sierra LD vehicles. Dealers are instructed to replace the vacuum pump and vacuum pump belt. Special Coverage A192219310-01 Radiator Leaks-Maven...
Limited Lifetime Parts Warranty - 11/25/2020
... Also, most claims over 24 months will require the Policy flag to be selected as Global Warranty doesn’t always recognize Lifetime Warranty parts....
Components and Services with Limited Coverage - 12/29/2020
... owner’s manual, it is usually up to the service advisors to inform their customers as to what is covered and what is not during write up. There is a statement in the Policies and Procedures manual that states: There is to be a clear understanding...
Warranty Parts Center Bulletin Update - 09/22/2020
... current empowerment levels. Confirm that the GM-US unit is selected from the Business Unit drop down menu. To easily view the most current empowerment level, scroll the Empowerment table to the right to view the Start Date column. Click on the Start...
Maintenance, Adjustments, and Wear Items - 10/23/2018
... necessarily be approved, as brake noise isn’t necessarily a defect. When in doubt, contact your Warranty Support Center Specialist to discuss if approval will be given before the pads are replaced. Wheel alignments cannot be performed on...
Pre-Repair Authorization - 03/26/2019
... email will go to that email address. Not sure which email address was entered when creating your profile? You can access your profile information within the app at any time and edit or update it. All decisions are returned with a case number; this...
Air Conditioning Guidelines - 04/22/2019
... from the GE-50300 Recovery/Recycle/Recharge Machine must be attached to the job card. The data documents the vehicle’s VIN, humidity, temperature, high and low side pressures, recovered and charged amounts, gas analyzer results, and vacuum time. The...
Goodwill Tools - 05/29/2019
... the balance from the $100 cannot be used on a future service and GM is not to be charged more than what is customary. 0600015 – This labor operation is titled “Incidental Non-Warranty Expense” and the description for its use is...
July 2018 Recall Update - 06/25/2018
... a copy of the customer notification letter. The recall involves certain 2009-2014 Chevrolet Silverado HD and GMC Sierra HD, 2009-2018 Chevrolet Express and GMC Savana, 2009 GMC 5000, 6000, 7000, and 8000 medium duty series, and 2009 Isuzu F-Series medium...
August 2018 Recall Update - 07/23/2018
... Satisfaction Recall 18027 Power Steering Loss of Assist: Certain 2015 Chevrolet Colorado and GMC Canyon vehicles may have a condition in which the power steering may be lost as a result of fretting corrosion. Dealers are instructed to replace the complete...
New Vehicle Damage - Damage Code - 03/26/2018
... Codes Quick Reference Warranty Help Card for each of the New Vehicle Inspection Technicians at your dealership. The help cards are located within the Resources tab of the site....
Air Conditioning Season - 04/23/2018
... from the GE-50300 Recovery/Recycle/Recharge Machine must be attached to the job card. The data documents the vehicle’s VIN, humidity, temperature, high and low side pressures, recovered and charged amounts, gas analyzer results, and vacuum time. The...
Upcoming Changes - 04/23/2018
PDI Labor - GM has announced two important changes that are coming down the pipe. The first change addresses the new PDI process effective with 2019 model year vehicles. Approximately 30 inspection points have been eliminated from the new PDI process,...
Personal Property Damage - 02/20/2018
... if applicable. The customer may be issued a check once all procedures are followed. What is not considered personal property damage? Claims that are the result of a collision, fire, flood, lighting strike, sun or temperature related damage,...
July 2017 Recall Update - 06/19/2017
... to include an add time for the Chevrolet LTZ trim level. Certain 2007-2008 Chevrolet Silverado 2500/3500 Heavy Duty and 2007-2008 GMC Sierra 2500/3500 Heavy Duty trucks are involved in the recall. Safety Recall 15826-01: Front Passenger Air Bag...
Option A or C Labor Rate - 11/21/2017
... rate agreement were required to complete and return the Option C enrollment form by 11/30/2017. By doing so, the dealer is re-enrolled in Option C and will continue to receive automatic labor rate increases on January 1, for the next three years. If...
Wheel Alignment Warranty Transactions - 11/29/2016
... job card, which is easily accomplished by attaching the alignment machine printout. Due to the tie down during shipping, the vehicle’s suspension requires some time to reach normal operating characteristics. For this reason, new vehicles are not...
... 620 vehicles are included in the recall program, which includes certain 2017-20 Chevrolet Colorado and GMC Canyon trucks equipped with a 2.5L engine or a 3.6L engine. Service replacement evaporative emissions canister parts that were not manufactured...
Labor Operation Exceptions - 04/29/2021
... requiring either a repair or a replacement. The labor operation used to submit for reimbursement would be the radiator replacement labor operation and the time to repair or replace the transmission would be submitted as OLH. All parts would be included...
Courtesy Transportation Program Coverage & Eligibility - 03/22/2021
... or, within the Powertrain warranty if the component involved in the recall is a component that would be covered under the Powertrain warranty. A rental may be given to the customer for a recall service if the bulletin specifically includes provisions...
June 2021 Recall Update - 05/26/2021
... Capabilities: The recall bulletin addresses an incorrect label on certain 2020 Chevrolet Silverado 1500 and Sierra 1500 vehicles that are equipped with trailering information labels that incorrectly state the vehicle’s trailering capabilities....
New Technician Add Times for Transmission Repairs - 05/26/2021
... electric powertrains Published allowances will be: Diagnosis Time – 0.0-1.0 hr. You may claim up to the allowable labor hours depending on actual time to perform diagnosis, i.e., test drive, pressure tests, GDS2 diagnostics, etc. Cleaning and...
Policy Evaluation Tool - 09/24/2019
... Evaluation Tool Usage History” pop-up message will appear on the screen and let you know how many times the VIN was run at your dealership. It will also let you know if it was run at another dealership. If run at your dealership, you can select...
November 2019 Recall Update - 10/23/2019
... has been updated to revise the model year for involved vehicles. The 2018 Chevrolet Silverado equipped with Special Service Package and the 2018-19 Chevrolet Tahoe equipped with Police Package or Special Service Package are involved in the program. Safety...
Assembly Consumer Warranty - 12/02/2019
... is only the balance of the Powertrain warranty, or 12 months, whichever is greater. If you are doing a policy repair on any of these components, you are required to run the Policy Evaluation Tool. If the results are that GM will participate in...
NOVEMBER 2020 RECALL UPDATE - 10/27/2020
... Escalade ESV, Chevrolet Suburban, Tahoe, GMC Yukon, Yukon XL, and 2014-18 Chevrolet Silverado LD, GMC Sierra LD vehicles. Dealers are instructed to replace the vacuum pump and vacuum pump belt. Special Coverage A192219310-01 Radiator Leaks-Maven...
Limited Lifetime Parts Warranty - 11/25/2020
... Also, most claims over 24 months will require the Policy flag to be selected as Global Warranty doesn’t always recognize Lifetime Warranty parts....
Components and Services with Limited Coverage - 12/29/2020
... owner’s manual, it is usually up to the service advisors to inform their customers as to what is covered and what is not during write up. There is a statement in the Policies and Procedures manual that states: There is to be a clear understanding...
Warranty Parts Center Bulletin Update - 09/22/2020
... current empowerment levels. Confirm that the GM-US unit is selected from the Business Unit drop down menu. To easily view the most current empowerment level, scroll the Empowerment table to the right to view the Start Date column. Click on the Start...
Maintenance, Adjustments, and Wear Items - 10/23/2018
... necessarily be approved, as brake noise isn’t necessarily a defect. When in doubt, contact your Warranty Support Center Specialist to discuss if approval will be given before the pads are replaced. Wheel alignments cannot be performed on...
Pre-Repair Authorization - 03/26/2019
... email will go to that email address. Not sure which email address was entered when creating your profile? You can access your profile information within the app at any time and edit or update it. All decisions are returned with a case number; this...
Air Conditioning Guidelines - 04/22/2019
... from the GE-50300 Recovery/Recycle/Recharge Machine must be attached to the job card. The data documents the vehicle’s VIN, humidity, temperature, high and low side pressures, recovered and charged amounts, gas analyzer results, and vacuum time. The...
Goodwill Tools - 05/29/2019
... the balance from the $100 cannot be used on a future service and GM is not to be charged more than what is customary. 0600015 – This labor operation is titled “Incidental Non-Warranty Expense” and the description for its use is...
July 2018 Recall Update - 06/25/2018
... a copy of the customer notification letter. The recall involves certain 2009-2014 Chevrolet Silverado HD and GMC Sierra HD, 2009-2018 Chevrolet Express and GMC Savana, 2009 GMC 5000, 6000, 7000, and 8000 medium duty series, and 2009 Isuzu F-Series medium...
August 2018 Recall Update - 07/23/2018
... Satisfaction Recall 18027 Power Steering Loss of Assist: Certain 2015 Chevrolet Colorado and GMC Canyon vehicles may have a condition in which the power steering may be lost as a result of fretting corrosion. Dealers are instructed to replace the complete...
New Vehicle Damage - Damage Code - 03/26/2018
... Codes Quick Reference Warranty Help Card for each of the New Vehicle Inspection Technicians at your dealership. The help cards are located within the Resources tab of the site....
Air Conditioning Season - 04/23/2018
... from the GE-50300 Recovery/Recycle/Recharge Machine must be attached to the job card. The data documents the vehicle’s VIN, humidity, temperature, high and low side pressures, recovered and charged amounts, gas analyzer results, and vacuum time. The...
Upcoming Changes - 04/23/2018
PDI Labor - GM has announced two important changes that are coming down the pipe. The first change addresses the new PDI process effective with 2019 model year vehicles. Approximately 30 inspection points have been eliminated from the new PDI process,...
Personal Property Damage - 02/20/2018
... if applicable. The customer may be issued a check once all procedures are followed. What is not considered personal property damage? Claims that are the result of a collision, fire, flood, lighting strike, sun or temperature related damage,...
July 2017 Recall Update - 06/19/2017
... to include an add time for the Chevrolet LTZ trim level. Certain 2007-2008 Chevrolet Silverado 2500/3500 Heavy Duty and 2007-2008 GMC Sierra 2500/3500 Heavy Duty trucks are involved in the recall. Safety Recall 15826-01: Front Passenger Air Bag...
Option A or C Labor Rate - 11/21/2017
... rate agreement were required to complete and return the Option C enrollment form by 11/30/2017. By doing so, the dealer is re-enrolled in Option C and will continue to receive automatic labor rate increases on January 1, for the next three years. If...
Wheel Alignment Warranty Transactions - 11/29/2016
... job card, which is easily accomplished by attaching the alignment machine printout. Due to the tie down during shipping, the vehicle’s suspension requires some time to reach normal operating characteristics. For this reason, new vehicles are not...
Option A or C Labor Rate - 11/29/2016
... were required to complete and return the Option C enrollment form by November 30, 2016. By doing so, the dealer is re-enrolled in Option C and will continue to receive automatic labor rate increases on January 1, for the next three years. If the...
November 2016 Recall Update - 10/26/2016
... Reduction Fluid Tank: Certain 2010-2012 Chevrolet Express, GMC Savana; 2011-2012 Chevrolet Silverado HD, GMC Sierra HD vehicles equipped with a 6.6L diesel engine are involved in the special coverage. The bulletin has been updated to include diagnostic...
Consumer Part Warranty - 09/27/2016
... is a two-part form that provides all the details of the component replacement coverage, including what is not covered. If a service agent replaces any one of these components as a policy repair, the customer receives the longer warranty only if...
Open Recalls - 09/27/2016
... Reports Application in GlobalConnect, under the Service Department tab, will list the vehicles on your lot with open recalls, both for new and used vehicles. While this report is provided to help identify vehicles in your inventory with open recalls,...
What is the Average Age of Your Transactions? - 07/28/2016
... due to a syntax error or a reject. The report also shows the total credit, and debits, broken down in the various categories. One section that should be paid attention to is the Transaction Analysis page where it displays the average age of transactions,...
Certified Pre-Owned Vehicles and Open Recalls - 06/30/2015
... GM decertified vehicles that had open recalls dated prior to the day the vehicle was certified. You may identify the decertified VINs by generating a decertified inventory report in CUIS, focusing on vehicles that were decertified prior to June 12th....
Reject of the Month - 07/29/2015
... date in the LTG. It may be necessary to select an earlier date from the Effective Date drop down.Confirm that the vehicle specifications are accurate for the selected LTG. For example, review the vehicle build for the RPO code for labor hours that are...
Transportation Claim Fast Facts - 01/21/2015
... or option discrepancies, if found, are not submitted as transportation transactions, rather, they would be submitted as a regular warranty transaction, ZREG. The Walk-Around Inspection must include all visible surfaces-e.g. glass, wheels, visible...
PDI Debits on Vehicles Sold with Open Recalls - 10/02/2015
If you wonder why your PDI credit and your PDI fluid fill credit were debited, it's because you sold a vehicle with an open safety or non-compliance recall.Effective September 1, 2015, GM began the process of debiting PDI transactions with Open Field...
Global Warranty User Manual Updated - 04/08/2016
... when a block has been applied to a VIN, the block and description will appear in IVH for that VIN You will find this manual in GlobalConnect. Select the Service Department and open the Dealership Policies, Procedures, and Manuals tab under Quick Links....
Preliminary Takata Airbag Recall - 07/28/2016
... airbag inflators. Certain Takata airbag inflators use ammonium nitrate as the propellant and do not contain a chemical drying agent (desiccant). In some cases, the propellant may degrade over time causing the inflator to rupture during deployment. There...
Reject of the Month - 05/23/2016
... and Manuals link. From the GlobalConnect home page select "Service" from the Departments drop down menu, then select Dealership, Policies, Procedures, and Manuals from Quick Links. Note: at time of print, the GWM User Manual had not...
Step It Up Accessory Program - 10/01/2013
... 2013. Up to three eligible sales or inventory managers per BAC may participate in the program. If you were enrolled in the Spring 2013 Step It Up Accessory Challenge, there's no need to take further action as enrollment is automatic. LPO's are pre-ordered...
Parts Scrapping Report - 05/09/2014
... tab to enter the search criteria. Select the "Transaction Accepted" from the Process Status drop down box and select the "Custom" radio button from the Process Date selection. The system will then allow for the manual entry of the Process Date Range....
Policy Decisions - 10/03/2014
... entered in the Customer/Service Agent Participation Amount field in the warranty transaction.Did you know? Policy Calculator usage history (by VIN) is posted within the Empowerment Portal. (Identify those customers that visited another dealership...
October 2014 Recall Update - 10/03/2014
... Owner Manual Supplement. Vehicles involved in the recall include the 2007-2011 Chevrolet Silverado and GMC Sierra 2500/3500 series equipped with an auxiliary battery. Special Coverage Adjustment 14289: Flex Fuel Sensor Malfunction: Certain 2013...
Reject of the Month - 11/25/2014
... returned the transaction stating that recalls can only be performed once. If the recall was done incorrectly, the dealer should review the transaction with the DMA for approval. The dealer is currently in the process of reviewing the transaction...
Transportation Claim Inspections Process - 05/09/2014
All new vehicles delivered to your dealership require an inspection. This inspection is intended to look for damage to the vehicle, both exterior and interior, and to verify there is nothing missing. If there is damage or something missing, the situation...
Reject of the Month - Module Reprogramming - 02/20/2018
... a concern with the driver front seat intermittently moving on its own while the vehicle traveled down the road. The technician noted that he was unable to duplicate the concern, but a code was set in the seat module requiring reprogramming of the Human...
Certified Service Instant Value Certificate - 04/23/2018
... from 10-160 certificates. The service manager, general manager, or dealer principal may download the certificates by going to GM Program Info and clicking on the Incentive Programs/Certificate/Certified Service IVC Program. A list of eligible customers...
GlobalConnect Shortcuts - 08/20/2018
... databases within GM to supply information. The application will allow dealers to understand what has been done to the vehicle and what option codes are on the vehicle, if there is a service contract applicable, or if there is a branded title or warranty...
Pre-Repair Authorization - 09/25/2018
... be obtained prior to replacing the affected component. The PRA process app is available for download on iPhone and Android devices. The app allows the user to capture the VIN, odometer, and images of the component. This information is sent directly...
Sublet Repair Compliancy - 06/25/2018
... repairs, are to be also applied to sublet warranty repairs. Sublet repair charges cannot exceed what the repair would have totaled had it been made at the dealership. Additionally, dealers are not to solicit charges from the sublet repair facility higher...
Claim Pre-Approval Updates - 06/25/2018
The individual reviewing your pre-approval requests may have changed, effective June 19, 2018. While the Pre-Approval Request form has not changed, depending on the reason for submitting the pre-approval, the form may automatically route to a new reviewer....
Scrapping Parts & Creating a Parts Scrapping Report - 05/29/2019
... retention period, parts must be scrapped/destroyed locally so they can never enter commerce. Your parts department personnel should never assume a warranty transaction has paid based on the date of the job card. As we all know, some claims take a while...
... were required to complete and return the Option C enrollment form by November 30, 2016. By doing so, the dealer is re-enrolled in Option C and will continue to receive automatic labor rate increases on January 1, for the next three years. If the...
November 2016 Recall Update - 10/26/2016
... Reduction Fluid Tank: Certain 2010-2012 Chevrolet Express, GMC Savana; 2011-2012 Chevrolet Silverado HD, GMC Sierra HD vehicles equipped with a 6.6L diesel engine are involved in the special coverage. The bulletin has been updated to include diagnostic...
Consumer Part Warranty - 09/27/2016
... is a two-part form that provides all the details of the component replacement coverage, including what is not covered. If a service agent replaces any one of these components as a policy repair, the customer receives the longer warranty only if...
Open Recalls - 09/27/2016
... Reports Application in GlobalConnect, under the Service Department tab, will list the vehicles on your lot with open recalls, both for new and used vehicles. While this report is provided to help identify vehicles in your inventory with open recalls,...
What is the Average Age of Your Transactions? - 07/28/2016
... due to a syntax error or a reject. The report also shows the total credit, and debits, broken down in the various categories. One section that should be paid attention to is the Transaction Analysis page where it displays the average age of transactions,...
Certified Pre-Owned Vehicles and Open Recalls - 06/30/2015
... GM decertified vehicles that had open recalls dated prior to the day the vehicle was certified. You may identify the decertified VINs by generating a decertified inventory report in CUIS, focusing on vehicles that were decertified prior to June 12th....
Reject of the Month - 07/29/2015
... date in the LTG. It may be necessary to select an earlier date from the Effective Date drop down.Confirm that the vehicle specifications are accurate for the selected LTG. For example, review the vehicle build for the RPO code for labor hours that are...
Transportation Claim Fast Facts - 01/21/2015
... or option discrepancies, if found, are not submitted as transportation transactions, rather, they would be submitted as a regular warranty transaction, ZREG. The Walk-Around Inspection must include all visible surfaces-e.g. glass, wheels, visible...
PDI Debits on Vehicles Sold with Open Recalls - 10/02/2015
If you wonder why your PDI credit and your PDI fluid fill credit were debited, it's because you sold a vehicle with an open safety or non-compliance recall.Effective September 1, 2015, GM began the process of debiting PDI transactions with Open Field...
Global Warranty User Manual Updated - 04/08/2016
... when a block has been applied to a VIN, the block and description will appear in IVH for that VIN You will find this manual in GlobalConnect. Select the Service Department and open the Dealership Policies, Procedures, and Manuals tab under Quick Links....
Preliminary Takata Airbag Recall - 07/28/2016
... airbag inflators. Certain Takata airbag inflators use ammonium nitrate as the propellant and do not contain a chemical drying agent (desiccant). In some cases, the propellant may degrade over time causing the inflator to rupture during deployment. There...
Reject of the Month - 05/23/2016
... and Manuals link. From the GlobalConnect home page select "Service" from the Departments drop down menu, then select Dealership, Policies, Procedures, and Manuals from Quick Links. Note: at time of print, the GWM User Manual had not...
Step It Up Accessory Program - 10/01/2013
... 2013. Up to three eligible sales or inventory managers per BAC may participate in the program. If you were enrolled in the Spring 2013 Step It Up Accessory Challenge, there's no need to take further action as enrollment is automatic. LPO's are pre-ordered...
Parts Scrapping Report - 05/09/2014
... tab to enter the search criteria. Select the "Transaction Accepted" from the Process Status drop down box and select the "Custom" radio button from the Process Date selection. The system will then allow for the manual entry of the Process Date Range....
Policy Decisions - 10/03/2014
... entered in the Customer/Service Agent Participation Amount field in the warranty transaction.Did you know? Policy Calculator usage history (by VIN) is posted within the Empowerment Portal. (Identify those customers that visited another dealership...
October 2014 Recall Update - 10/03/2014
... Owner Manual Supplement. Vehicles involved in the recall include the 2007-2011 Chevrolet Silverado and GMC Sierra 2500/3500 series equipped with an auxiliary battery. Special Coverage Adjustment 14289: Flex Fuel Sensor Malfunction: Certain 2013...
Reject of the Month - 11/25/2014
... returned the transaction stating that recalls can only be performed once. If the recall was done incorrectly, the dealer should review the transaction with the DMA for approval. The dealer is currently in the process of reviewing the transaction...
Transportation Claim Inspections Process - 05/09/2014
All new vehicles delivered to your dealership require an inspection. This inspection is intended to look for damage to the vehicle, both exterior and interior, and to verify there is nothing missing. If there is damage or something missing, the situation...
Reject of the Month - Module Reprogramming - 02/20/2018
... a concern with the driver front seat intermittently moving on its own while the vehicle traveled down the road. The technician noted that he was unable to duplicate the concern, but a code was set in the seat module requiring reprogramming of the Human...
Certified Service Instant Value Certificate - 04/23/2018
... from 10-160 certificates. The service manager, general manager, or dealer principal may download the certificates by going to GM Program Info and clicking on the Incentive Programs/Certificate/Certified Service IVC Program. A list of eligible customers...
GlobalConnect Shortcuts - 08/20/2018
... databases within GM to supply information. The application will allow dealers to understand what has been done to the vehicle and what option codes are on the vehicle, if there is a service contract applicable, or if there is a branded title or warranty...
Pre-Repair Authorization - 09/25/2018
... be obtained prior to replacing the affected component. The PRA process app is available for download on iPhone and Android devices. The app allows the user to capture the VIN, odometer, and images of the component. This information is sent directly...
Sublet Repair Compliancy - 06/25/2018
... repairs, are to be also applied to sublet warranty repairs. Sublet repair charges cannot exceed what the repair would have totaled had it been made at the dealership. Additionally, dealers are not to solicit charges from the sublet repair facility higher...
Claim Pre-Approval Updates - 06/25/2018
The individual reviewing your pre-approval requests may have changed, effective June 19, 2018. While the Pre-Approval Request form has not changed, depending on the reason for submitting the pre-approval, the form may automatically route to a new reviewer....
Scrapping Parts & Creating a Parts Scrapping Report - 05/29/2019
... retention period, parts must be scrapped/destroyed locally so they can never enter commerce. Your parts department personnel should never assume a warranty transaction has paid based on the date of the job card. As we all know, some claims take a while...
CPO Warranty Coverage - 03/26/2019
... Center (find the app in the GlobalConnect App Center). The list may be downloaded and saved on your service advisors’ desktops for easy access in checking to see if a labor operation is covered. Your advisors can simply enter Ctrl+F, type in the...
Policy Evaluation Tool Requirements - 04/22/2019
... the DMA. If approved by the DMA, service management can charge the customer a lesser amount than what the original PET displayed. The PET form must be printed and must be attached to the job card. It also must be electronically attached to the...
Special Coverage Within Warranty & Beyond Warranty - 11/25/2020
... using the labor operation provided in the special coverage bulletin. The transaction type would be ZREG for vehicles still within the Special Coverage warranty timeframe and ZPTI for a parts warranty when the vehicle is out of the Special Coverage time...
Parts Warranty - 10/27/2020
... performed by an ISC, follow directions provided by the PCC for claim submission. The transaction would be submitted as ZPTC and the ISC labor would be submitted in the Sublet Net Item field. The 3 year or 100,000 mile warranty coverage applies...
Change - 05/28/2020
... an old situation. There still will be insecurity about a new process, equipment or program, but your perspective will be that you are up for the challenge to overcome it. Of course, with change comes time and effort to make the new normal work. When...
Parts Retention - 05/29/2020
... three days. These parts must be turned in by the technicians when a repair is completed. Make sure your technicians understand that ALL parts must be turned in. It is no longer a policy that the parts department must acknowledge on the job card that...
Policy, Goodwill, Customer Enthusiasm, and Warranty - 04/29/2020
... materials or workmanship. Goodwill Transaction: When a situation arises where service management would like to offer the customer a token of apology or a maintenance service due to an inconvenience. Policy Transaction: When a vehicle is outside the time...
Warranty Analysis Reports - 10/23/2019
... Period, Labor Operation Count and Technician Labor Hours Reports. Interested in viewing your average warranty transaction payment period? Select the Average Payment Period from Service Agent Reports where data may be displayed in a 12-month or...
Reject of the Month - October 2019 - 09/24/2019
Error 066: Labor code 7421780 is restricted and requires GM Authorization. The owner of a 2016 Chevrolet Silverado 2500 Crew Cab truck was experiencing a loose feeling in the steering. After checking IVH the service advisor wrote the job card up as warranty,...
Transportation Claim Submission - 02/25/2021
... order (The job card or sublet invoice must include all repair details and associated dollar amounts involved with each repair) 3 supporting photographs – VIN, ¾ shot, and close up shot of the damage ...
Goodwill Tools (Part II) - 02/25/2021
... maintenance input into the Net Item/Miscellaneous field. GM is not to be charged more than what is customary. This labor operation can only be used one time; any monetary balance left is forfeited. Incidental Non-Warranty Expense (Labor Op 0600015)...
GM Service Replacement Part Warranties - 02/25/2021
... submitting a transaction for a part failure on an over-the-counter purchase, you do not need to generate a job card. Many customers that bring the failed part to the dealer for an exchange may not have access to the VIN of the vehicle the part was installed...
Goodwill Tools - 07/27/2021
... the balance from the $100 cannot be used on a future service and GM is not to be charged more than what is customary. 0600015 – This labor operation is titled “Incidental Non-Warranty Expense” and the description for its use is...
CSMT App Enhanced - 12/01/2021
... Service Mobile Toolbox (CSMT) app is available for download. The app will automatically update if your device is set to “automatic updates,” if not, the update may be performed manually in the App Store (Apple) or Google Play Store (Android). The...
Part Return Notification - 07/27/2022
... administration practices. Open part return requests are displayed within the Notification window in the Global Warranty Management application. The green/yellow/red colored rows display the transactions that have not been received at the WPC by...
Data Analysis - 01/27/2022
... determines if there is an excess expense for that repair group/vehicle type. This calculation is done for all repair group/vehicle types to report excess expense, if applicable, for the category. Labor Operation Frequency and Cost: GWM analyzes both...
CSMT App - 08/29/2023
... provides an enhanced user experience with new features and a dedicated support module. To see what version of CSMT you have installed, open the app and go to “About CSMT.” The app includes the following tools: Pre-Repair Authorization...
Policy Repair Exceptions - 08/29/2023
... repair cost (prior to applying GM Policy assistance, taxes, or other discounts). Regardless of what rate is used, a copy of the customer signed job card must be attached to the Policy transaction in GWM that discloses the total repair cost, dealer discount...
Guidelines for Wheel Alignments - 10/25/2023
... any resulting abnormal tire wear, unusual handling characteristics, or possible vibration would be apparent early in the life of the vehicle. Customers are expected to bring these conditions to the attention of the dealership. For owners who present...
Reject of the Month - February 2024 - 01/29/2024
... only if the part failure occurs beyond the NVLW period. Subsequent failures within the NVLW period would be claimed as a ZREG transaction type. ...
Requesting a Labor Rate Increase - 01/24/2023
... like repairs. A job card should contain repairs for defects in materials or workmanship that would be covered under the New Vehicle Limited Warranty if the vehicle met the time/mileage parameters of the New Vehicle Limited Warranty. Warranty like repairs...
Policy, Goodwill, Customer Enthusiasm, and Warranty - 04/25/2023
... in paint, or tire damage) Goodwill Transaction: When a situation arises where service management would like to offer the customer a token of apology or a maintenance service due to an inconvenience. (Not the same as a Policy Decision). Special Coverage:...
Single Use Parts - 06/27/2023
... a “related documents” field in the upper right corner of the labor operation screen, you can toggle to the service manual....
Transportation Panel Replacement Labor Operations - 02/28/2023
If you receive a vehicle with damage to a body panel that is not repairable, a panel replacement is required. When there is this much damage to a vehicle, a DBC/New Vehicle Damage contact should be made for repair approval. This can be via phone: 888-414-6322...
Cross-Line Warranty - 03/23/2023
... for customer satisfaction. Questions regarding a specific situation should be reviewed with your GM Service Representative. Participation in cross-line warranty is voluntary. Service Agents are prohibited from promoting or advertising cross-line...
... Center (find the app in the GlobalConnect App Center). The list may be downloaded and saved on your service advisors’ desktops for easy access in checking to see if a labor operation is covered. Your advisors can simply enter Ctrl+F, type in the...
Policy Evaluation Tool Requirements - 04/22/2019
... the DMA. If approved by the DMA, service management can charge the customer a lesser amount than what the original PET displayed. The PET form must be printed and must be attached to the job card. It also must be electronically attached to the...
Special Coverage Within Warranty & Beyond Warranty - 11/25/2020
... using the labor operation provided in the special coverage bulletin. The transaction type would be ZREG for vehicles still within the Special Coverage warranty timeframe and ZPTI for a parts warranty when the vehicle is out of the Special Coverage time...
Parts Warranty - 10/27/2020
... performed by an ISC, follow directions provided by the PCC for claim submission. The transaction would be submitted as ZPTC and the ISC labor would be submitted in the Sublet Net Item field. The 3 year or 100,000 mile warranty coverage applies...
Change - 05/28/2020
... an old situation. There still will be insecurity about a new process, equipment or program, but your perspective will be that you are up for the challenge to overcome it. Of course, with change comes time and effort to make the new normal work. When...
Parts Retention - 05/29/2020
... three days. These parts must be turned in by the technicians when a repair is completed. Make sure your technicians understand that ALL parts must be turned in. It is no longer a policy that the parts department must acknowledge on the job card that...
Policy, Goodwill, Customer Enthusiasm, and Warranty - 04/29/2020
... materials or workmanship. Goodwill Transaction: When a situation arises where service management would like to offer the customer a token of apology or a maintenance service due to an inconvenience. Policy Transaction: When a vehicle is outside the time...
Warranty Analysis Reports - 10/23/2019
... Period, Labor Operation Count and Technician Labor Hours Reports. Interested in viewing your average warranty transaction payment period? Select the Average Payment Period from Service Agent Reports where data may be displayed in a 12-month or...
Reject of the Month - October 2019 - 09/24/2019
Error 066: Labor code 7421780 is restricted and requires GM Authorization. The owner of a 2016 Chevrolet Silverado 2500 Crew Cab truck was experiencing a loose feeling in the steering. After checking IVH the service advisor wrote the job card up as warranty,...
Transportation Claim Submission - 02/25/2021
... order (The job card or sublet invoice must include all repair details and associated dollar amounts involved with each repair) 3 supporting photographs – VIN, ¾ shot, and close up shot of the damage ...
Goodwill Tools (Part II) - 02/25/2021
... maintenance input into the Net Item/Miscellaneous field. GM is not to be charged more than what is customary. This labor operation can only be used one time; any monetary balance left is forfeited. Incidental Non-Warranty Expense (Labor Op 0600015)...
GM Service Replacement Part Warranties - 02/25/2021
... submitting a transaction for a part failure on an over-the-counter purchase, you do not need to generate a job card. Many customers that bring the failed part to the dealer for an exchange may not have access to the VIN of the vehicle the part was installed...
Goodwill Tools - 07/27/2021
... the balance from the $100 cannot be used on a future service and GM is not to be charged more than what is customary. 0600015 – This labor operation is titled “Incidental Non-Warranty Expense” and the description for its use is...
CSMT App Enhanced - 12/01/2021
... Service Mobile Toolbox (CSMT) app is available for download. The app will automatically update if your device is set to “automatic updates,” if not, the update may be performed manually in the App Store (Apple) or Google Play Store (Android). The...
Part Return Notification - 07/27/2022
... administration practices. Open part return requests are displayed within the Notification window in the Global Warranty Management application. The green/yellow/red colored rows display the transactions that have not been received at the WPC by...
Data Analysis - 01/27/2022
... determines if there is an excess expense for that repair group/vehicle type. This calculation is done for all repair group/vehicle types to report excess expense, if applicable, for the category. Labor Operation Frequency and Cost: GWM analyzes both...
CSMT App - 08/29/2023
... provides an enhanced user experience with new features and a dedicated support module. To see what version of CSMT you have installed, open the app and go to “About CSMT.” The app includes the following tools: Pre-Repair Authorization...
Policy Repair Exceptions - 08/29/2023
... repair cost (prior to applying GM Policy assistance, taxes, or other discounts). Regardless of what rate is used, a copy of the customer signed job card must be attached to the Policy transaction in GWM that discloses the total repair cost, dealer discount...
Guidelines for Wheel Alignments - 10/25/2023
... any resulting abnormal tire wear, unusual handling characteristics, or possible vibration would be apparent early in the life of the vehicle. Customers are expected to bring these conditions to the attention of the dealership. For owners who present...
Reject of the Month - February 2024 - 01/29/2024
... only if the part failure occurs beyond the NVLW period. Subsequent failures within the NVLW period would be claimed as a ZREG transaction type. ...
Requesting a Labor Rate Increase - 01/24/2023
... like repairs. A job card should contain repairs for defects in materials or workmanship that would be covered under the New Vehicle Limited Warranty if the vehicle met the time/mileage parameters of the New Vehicle Limited Warranty. Warranty like repairs...
Policy, Goodwill, Customer Enthusiasm, and Warranty - 04/25/2023
... in paint, or tire damage) Goodwill Transaction: When a situation arises where service management would like to offer the customer a token of apology or a maintenance service due to an inconvenience. (Not the same as a Policy Decision). Special Coverage:...
Single Use Parts - 06/27/2023
... a “related documents” field in the upper right corner of the labor operation screen, you can toggle to the service manual....
Transportation Panel Replacement Labor Operations - 02/28/2023
If you receive a vehicle with damage to a body panel that is not repairable, a panel replacement is required. When there is this much damage to a vehicle, a DBC/New Vehicle Damage contact should be made for repair approval. This can be via phone: 888-414-6322...
Cross-Line Warranty - 03/23/2023
... for customer satisfaction. Questions regarding a specific situation should be reviewed with your GM Service Representative. Participation in cross-line warranty is voluntary. Service Agents are prohibited from promoting or advertising cross-line...
Dealer Empowerment - 03/23/2024
... to pay and the balance if GM is not paying 100%. Service managers are allowed to deviate from what the customer is expected to pay up to $500, however, they are encouraged to follow the recommended amount of GM participation towards the repair cost....
Incidental Expense - 07/30/2024
... as deemed appropriate to satisfy and retain GM customers that are loyal to their vehicle brand and your dealership. The tools available are explained in bulletin 11-00-89-005. Incidental non-warranty expense is one of those tools. This expense reimbursement...
Add On Repair Report - 09/26/2024
... the spreadsheet any unnecessary columns may be eliminated, or the data may be re-organized to fit your needs (e.g. only display the job card number, VIN, and add on repair indicator). Once the job cards with an add on repair have been identified,...
Policy Repairs - 07/30/2024
... beyond the 8-year/100,000-mile Bolt EV Battery Limited Part Warranty (ineligible for Policy. If you do have a customer that you think deserves GM’s assistance in the repair they need, the first step is to diagnose the vehicle. The customer is...
Vehicle Wide Programming - 07/30/2024
... VWP process currently applies to 2023-24 Cadillac Lyriq, 2024 Chevrolet Blazer EV, Silverado EV, GMC Hummer EV SUV, 2023 Chevrolet Colorado, GMC Canyon, and 2022-24 Hummer EV Pickup. It is important to note that only control modules with a green...
Sublet Repairs - 02/26/2024
... sublet company know the repair is a warranty repair and when possible, let the sublet company know what the repair would pay using warranty rates, based on the labor operation and parts, to avoid exceeding the allowed sublet amount when submitting the...
Battery Special Cases - 04/23/2024
... a battery is leaking, it does not require testing. Without a test code, your warranty transaction would reject so if the battery is leaking, you would enter "leaks" in the battery tester code field. However, “leaks” is not a valid entry for...
Roadside Assistance Program - 02/27/2024
... (all brands) may be towed up to 45 miles. If a customer wishes to go beyond the benefit limit, it would be at a customer pay rate due at the time of service set up. Select current and next year LD vehicles are eligible to be towed to their selling or...
Car Bravo - 11/29/2023
... It is designed to provide shoppers and buyers with an exceptional experience, regardless of what brand or type of used vehicle they are looking for. When customers shop CarBravo, they receive exceptional convenience (customers can shop and buy how they...
Policy, Goodwill, & Customer Enthusiasm - 11/29/2023
... maintenance input into the Net/Miscellaneous field. GM is not to be charged more than what is customary. Incidental Non-Warranty Expense (Labor Op 0600015) – Dealer agrees to reimburse a customer for reasonable expenses incurred as a result of...
Bulletin Updates - 02/21/2019
... The bulletin addresses 8 critical points from the Policies and Procedures Manual. Tip: Download the Authorization Matrix. While there aren’t any policy changes within the Revised Wiring Repair Labor Operations and Required Additional Information...
Part Warranty Coverage - 12/19/2018
... to come, it’s important to thoroughly explain the change in the lifetime warranty parts to your service advisors. The previous lifetime warranty parts have been the same for many years so it may take your advisors time to adjust to this big change. The...
Concern Not Duplicated - 09/25/2018
... trained in the area being diagnosed and their comments in the correction field must include what steps were taken in the attempt to diagnose the customer’s concern. The customer’s original concern is to be entered in the transaction comment...
Replacement Parts Warranty - 04/23/2018
... Quick Reference chart. This chart, however, is spread out over several pages in the manual. If you would like the same information in one page, you can find our chart here (or, click "Resources" in the navigation menu above, and select "Warranty Help...
January 2017 Recall Update - 12/21/2016
... may not be attached to the vehicle box mount. The recall affects certain 2015-2016 Chevrolet Colorado vehicles that are equipped with pickup box delete. Dealers are instructed to install the fuel filler pipe ground terminal. The recall is in effect until...
Empowerment Part I - 02/17/2017
... in these situations. Goodwill Transaction: When a situation arises where service management would like to offer the customer a token of apology or a maintenance service due to an inconvenience. Policy Transaction: When a vehicle is outside the time and...
From the Forum - CSI Survey - 09/27/2017
... in GlobalConnect to view the CSI Reference Guide, view online versions of the survey, and to download dealer reports....
... to pay and the balance if GM is not paying 100%. Service managers are allowed to deviate from what the customer is expected to pay up to $500, however, they are encouraged to follow the recommended amount of GM participation towards the repair cost....
Incidental Expense - 07/30/2024
... as deemed appropriate to satisfy and retain GM customers that are loyal to their vehicle brand and your dealership. The tools available are explained in bulletin 11-00-89-005. Incidental non-warranty expense is one of those tools. This expense reimbursement...
Add On Repair Report - 09/26/2024
... the spreadsheet any unnecessary columns may be eliminated, or the data may be re-organized to fit your needs (e.g. only display the job card number, VIN, and add on repair indicator). Once the job cards with an add on repair have been identified,...
Policy Repairs - 07/30/2024
... beyond the 8-year/100,000-mile Bolt EV Battery Limited Part Warranty (ineligible for Policy. If you do have a customer that you think deserves GM’s assistance in the repair they need, the first step is to diagnose the vehicle. The customer is...
Vehicle Wide Programming - 07/30/2024
... VWP process currently applies to 2023-24 Cadillac Lyriq, 2024 Chevrolet Blazer EV, Silverado EV, GMC Hummer EV SUV, 2023 Chevrolet Colorado, GMC Canyon, and 2022-24 Hummer EV Pickup. It is important to note that only control modules with a green...
Sublet Repairs - 02/26/2024
... sublet company know the repair is a warranty repair and when possible, let the sublet company know what the repair would pay using warranty rates, based on the labor operation and parts, to avoid exceeding the allowed sublet amount when submitting the...
Battery Special Cases - 04/23/2024
... a battery is leaking, it does not require testing. Without a test code, your warranty transaction would reject so if the battery is leaking, you would enter "leaks" in the battery tester code field. However, “leaks” is not a valid entry for...
Roadside Assistance Program - 02/27/2024
... (all brands) may be towed up to 45 miles. If a customer wishes to go beyond the benefit limit, it would be at a customer pay rate due at the time of service set up. Select current and next year LD vehicles are eligible to be towed to their selling or...
Car Bravo - 11/29/2023
... It is designed to provide shoppers and buyers with an exceptional experience, regardless of what brand or type of used vehicle they are looking for. When customers shop CarBravo, they receive exceptional convenience (customers can shop and buy how they...
Policy, Goodwill, & Customer Enthusiasm - 11/29/2023
... maintenance input into the Net/Miscellaneous field. GM is not to be charged more than what is customary. Incidental Non-Warranty Expense (Labor Op 0600015) – Dealer agrees to reimburse a customer for reasonable expenses incurred as a result of...
Bulletin Updates - 02/21/2019
... The bulletin addresses 8 critical points from the Policies and Procedures Manual. Tip: Download the Authorization Matrix. While there aren’t any policy changes within the Revised Wiring Repair Labor Operations and Required Additional Information...
Part Warranty Coverage - 12/19/2018
... to come, it’s important to thoroughly explain the change in the lifetime warranty parts to your service advisors. The previous lifetime warranty parts have been the same for many years so it may take your advisors time to adjust to this big change. The...
Concern Not Duplicated - 09/25/2018
... trained in the area being diagnosed and their comments in the correction field must include what steps were taken in the attempt to diagnose the customer’s concern. The customer’s original concern is to be entered in the transaction comment...
Replacement Parts Warranty - 04/23/2018
... Quick Reference chart. This chart, however, is spread out over several pages in the manual. If you would like the same information in one page, you can find our chart here (or, click "Resources" in the navigation menu above, and select "Warranty Help...
January 2017 Recall Update - 12/21/2016
... may not be attached to the vehicle box mount. The recall affects certain 2015-2016 Chevrolet Colorado vehicles that are equipped with pickup box delete. Dealers are instructed to install the fuel filler pipe ground terminal. The recall is in effect until...
Empowerment Part I - 02/17/2017
... in these situations. Goodwill Transaction: When a situation arises where service management would like to offer the customer a token of apology or a maintenance service due to an inconvenience. Policy Transaction: When a vehicle is outside the time and...
From the Forum - CSI Survey - 09/27/2017
... in GlobalConnect to view the CSI Reference Guide, view online versions of the survey, and to download dealer reports....
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Document vs Document ???? - 07/15/2011
Has anyone come across this one - tech brought this to my attention.... Why such a labor time difference between: doc#2605616/PIO402 K6555 1-2 shift solenoid valve replacement & doc#2428124/K6555 1-2 shift solenoid valve replacement Im stumped.......
Re: Document vs Document ???? - 07/18/2011
... THAT is weird too. I didn't think they were supposed to do that. Anyhow, I would check to see what the opcode is by using the VIN and looking up the 1-2 shift solenoid. It may be that one refers to the Impala and Lucerne, and the other refers to...
Re: Document vs Document ???? - 07/18/2011
that is weird, i looked up that labor op for a 2010 and 2011 truck it doesnt exist, i only find it for a lucerne and impala..techs are not supposed to be looking up labor ops..dont understand the difference in labor time..weird..
Show me yours....... - 03/16/2020
So I would LOVE to see some examples of your 3 C's please.....Recently had GM come in and do a review and some, not all, but some were not to their liking. I thought they were pretty self explanatory. I have tried to tell the techs to think that a six...
Documents for dongle devices.... - 01/02/2023
So I called and asked what exactly is it that we have to submit when doing claims. I was told that under the MPVI tab we print that screen for every.single.claim!? Uhm seriously?????????????????????????????????????????? can someone...
Battery in vehicle CCA rating doesnt match Si doc - 04/04/2023
... where with brand new vehicles GM is installing some batteries with a CCA rating that doesnt match what is in Si,,,,in this case they put a 850CCA rated battery in a truck that should have per Si a 730....so if you test at 850 GM will reject it as it...
Forum - 03/21/2017
... Say a customer comes in with a Check Engine Light on. Without diagnosis, we don't know what's causing the problem. How would you get approval before work done when you don't know what's wrong until you start working on it to diagnose? ...
Forum - 08/08/2017
... If you check EPIC on the parts tab you'll be able to double check the cost and list prices. Whatever price you submit for, they'll pay the price you're supposed to be paid. Does that answer your question?...
Customer Enthusiasm and Time Documentation - 02/27/2019
Hey,If you're doing something under customer enthusiasm, would that need time clock punches?
Does anyone know whats covered under the Business Maintenance Plan? - 07/16/2013
Customer brought in a 2013 Silverado 2500 and has the Business Maintenace Plan. Does anyone know whats covered and what labor op to use. I would greatly appreciate the help. Thanks.
Re: Does anyone know whats covered under the Business Maintenance Plan? - 07/16/2013
Type "business maintenance" in the search bar. There was an article from Feb. 2013 with all of the information.
Re: Does anyone know whats covered under the Business Maintenance Plan? - 07/16/2013
The Business plan is found on GLOBAL CONNECT: Home > Service Workbench > Reports & Tools > P&P Manuals and other Service/Parts Publications Select Business Choice Business Maintenance Plan The first page shows the information you need :)
Re: Does anyone know whats covered under the Business Maintenance Plan? - 07/16/2013
Thanks for your help I found the information I was looking for.
Admin allowance times.... Whats your process? - 06/20/2014
Ok so with all these recalls and the amount of work they are creating. What process do you use in your dealership to balance the add credits? Do I need to create a new job card for each .3 labor that we are claiming? Then do a journal entry to move...
Re: Admin allowance times.... Whats your process? - 06/22/2014
[quote] hholden: Ok so with all these recalls and the amount of work they are creating. What process do you use in your dealership to balance the add credits? Do I need to create a new job card for each .3 labor that we are claiming? Then do a journal...
Re: Admin allowance times.... Whats your process? - 06/23/2014
... comes in, it will automatically balance out. No JV needed. If you use a different system, I would seriously look into how to do something similar to that. So much easier and saves so much time....
Re: Admin allowance times.... Whats your process? - 07/01/2014
I over ride the Ro entries and credit the account I want the amount to go to in the (other amount) on the credit memo which eliminates having to make journal entries. One entry takes care of them all.
Re: Admin allowance times.... Whats your process? - 07/02/2014
We use ADP and our DMA suggested for the ignition recalls we just book out and submit for the admin time when we are processing the original recall RO. He said he had been at another dealership who was using that process and they were paying that way. ...
Re: Admin allowance times.... Whats your process? - 07/07/2014
Thanks to rreed's comment-I have tried submitting for the admin fee with the warranty and it works! What a time saver. Great tip!!!!
Re: Admin allowance times.... Whats your process? - 07/07/2014
I AGREE, GREAT TIP, I HAVE BEEN SUBMITTING THE ADMIN TIME WITH THE WARRANTY CLAIM AND IT IS SAVING TIME!!!
Re: Admin allowance times.... Whats your process? - 07/10/2014
I didn't see anything in the bulletins about admin time, can someone please fill me in on this? Thanks in advance.
Re: Admin allowance times.... Whats your process? - 07/10/2014
... [/quote] It was in the GM messages in GlobalConnect. G_0000192928. That will explain how you need to process it. If they request parts to be returned, ship the parts back and that's when you go in and do an adjustment to the paid claim and add in...
Re: Admin allowance times.... Whats your process? - 07/10/2014
... not requested back. With my dealership, GM has yet to ask for any parts back at all yet, so I would not be able to submit for the admin time on the first submission. So, I would wait until the parts are shipped back, then make an adjustment to the...
decal labor code - 06/16/2020
... any suggestions on a labor code for this job???? or where to look to find one? thank you for your help!!...
Re: Injection pump special policy, T5550 - 04/08/2009
What's the mileage on the vehicle?
Has anyone come across this one - tech brought this to my attention.... Why such a labor time difference between: doc#2605616/PIO402 K6555 1-2 shift solenoid valve replacement & doc#2428124/K6555 1-2 shift solenoid valve replacement Im stumped.......
Re: Document vs Document ???? - 07/18/2011
... THAT is weird too. I didn't think they were supposed to do that. Anyhow, I would check to see what the opcode is by using the VIN and looking up the 1-2 shift solenoid. It may be that one refers to the Impala and Lucerne, and the other refers to...
Re: Document vs Document ???? - 07/18/2011
that is weird, i looked up that labor op for a 2010 and 2011 truck it doesnt exist, i only find it for a lucerne and impala..techs are not supposed to be looking up labor ops..dont understand the difference in labor time..weird..
Show me yours....... - 03/16/2020
So I would LOVE to see some examples of your 3 C's please.....Recently had GM come in and do a review and some, not all, but some were not to their liking. I thought they were pretty self explanatory. I have tried to tell the techs to think that a six...
Documents for dongle devices.... - 01/02/2023
So I called and asked what exactly is it that we have to submit when doing claims. I was told that under the MPVI tab we print that screen for every.single.claim!? Uhm seriously?????????????????????????????????????????? can someone...
Battery in vehicle CCA rating doesnt match Si doc - 04/04/2023
... where with brand new vehicles GM is installing some batteries with a CCA rating that doesnt match what is in Si,,,,in this case they put a 850CCA rated battery in a truck that should have per Si a 730....so if you test at 850 GM will reject it as it...
Forum - 03/21/2017
... Say a customer comes in with a Check Engine Light on. Without diagnosis, we don't know what's causing the problem. How would you get approval before work done when you don't know what's wrong until you start working on it to diagnose? ...
Forum - 08/08/2017
... If you check EPIC on the parts tab you'll be able to double check the cost and list prices. Whatever price you submit for, they'll pay the price you're supposed to be paid. Does that answer your question?...
Customer Enthusiasm and Time Documentation - 02/27/2019
Hey,If you're doing something under customer enthusiasm, would that need time clock punches?
Does anyone know whats covered under the Business Maintenance Plan? - 07/16/2013
Customer brought in a 2013 Silverado 2500 and has the Business Maintenace Plan. Does anyone know whats covered and what labor op to use. I would greatly appreciate the help. Thanks.
Re: Does anyone know whats covered under the Business Maintenance Plan? - 07/16/2013
Type "business maintenance" in the search bar. There was an article from Feb. 2013 with all of the information.
Re: Does anyone know whats covered under the Business Maintenance Plan? - 07/16/2013
The Business plan is found on GLOBAL CONNECT: Home > Service Workbench > Reports & Tools > P&P Manuals and other Service/Parts Publications Select Business Choice Business Maintenance Plan The first page shows the information you need :)
Re: Does anyone know whats covered under the Business Maintenance Plan? - 07/16/2013
Thanks for your help I found the information I was looking for.
Admin allowance times.... Whats your process? - 06/20/2014
Ok so with all these recalls and the amount of work they are creating. What process do you use in your dealership to balance the add credits? Do I need to create a new job card for each .3 labor that we are claiming? Then do a journal entry to move...
Re: Admin allowance times.... Whats your process? - 06/22/2014
[quote] hholden: Ok so with all these recalls and the amount of work they are creating. What process do you use in your dealership to balance the add credits? Do I need to create a new job card for each .3 labor that we are claiming? Then do a journal...
Re: Admin allowance times.... Whats your process? - 06/23/2014
... comes in, it will automatically balance out. No JV needed. If you use a different system, I would seriously look into how to do something similar to that. So much easier and saves so much time....
Re: Admin allowance times.... Whats your process? - 07/01/2014
I over ride the Ro entries and credit the account I want the amount to go to in the (other amount) on the credit memo which eliminates having to make journal entries. One entry takes care of them all.
Re: Admin allowance times.... Whats your process? - 07/02/2014
We use ADP and our DMA suggested for the ignition recalls we just book out and submit for the admin time when we are processing the original recall RO. He said he had been at another dealership who was using that process and they were paying that way. ...
Re: Admin allowance times.... Whats your process? - 07/07/2014
Thanks to rreed's comment-I have tried submitting for the admin fee with the warranty and it works! What a time saver. Great tip!!!!
Re: Admin allowance times.... Whats your process? - 07/07/2014
I AGREE, GREAT TIP, I HAVE BEEN SUBMITTING THE ADMIN TIME WITH THE WARRANTY CLAIM AND IT IS SAVING TIME!!!
Re: Admin allowance times.... Whats your process? - 07/10/2014
I didn't see anything in the bulletins about admin time, can someone please fill me in on this? Thanks in advance.
Re: Admin allowance times.... Whats your process? - 07/10/2014
... [/quote] It was in the GM messages in GlobalConnect. G_0000192928. That will explain how you need to process it. If they request parts to be returned, ship the parts back and that's when you go in and do an adjustment to the paid claim and add in...
Re: Admin allowance times.... Whats your process? - 07/10/2014
... not requested back. With my dealership, GM has yet to ask for any parts back at all yet, so I would not be able to submit for the admin time on the first submission. So, I would wait until the parts are shipped back, then make an adjustment to the...
decal labor code - 06/16/2020
... any suggestions on a labor code for this job???? or where to look to find one? thank you for your help!!...
Re: Injection pump special policy, T5550 - 04/08/2009
What's the mileage on the vehicle?
Re: ADP System - 02/03/2010
I'm on ADP, what's your question?
Re: RENTALS ON RECALL 14113 - 05/02/2014
... down the transaction toward the bottom right there will be (in blue) "attachments" Yes or NO, if you didn't attach anything yours will say no, then you can click the word attachments and it will allow you to add a document to a pending claim. That way...
Forum - 07/27/2017
... or L83 with M5U. If the vin you're submitting for doesn't have one of those combinations, it would definitely reject with that code. If the VIN doesn't match up then I would call DBC for the closest operation. If the vehicle fits the...
Battery Claims docs to help processing - 01/30/2023
... our attention. The problem lies with GM's new approach to checking their records showing what they believe the original battery CCA rating should be versus what we are checking and putting on the battery slip that we submit for payment. ...
(NEW) GM OLH Documentation Examples Help Card - 03/01/2023
This card provides examples of inadequate documentation followed by more descriptive and detailed examples.Download Card
SAVI (Dongle scan) - 03/28/2023
... they said that lets say a vehicle comes in and cannot be scanned... towed... dead battery...whatever.. they said that the vehicle MUST be scanned the same day the RO is written... Lets play what if... what if the vehicle is not touched until the next...
Doc ID 6043064 - Corvette paint/clearance issue on front fascia - 12/12/2022
... tech followed all other steps outlined, just didn't need to paint anything. Thanks in advance for your guidance. ...
Another Dongle question.. shocker! - 01/19/2023
I know PDI's do not have need to be scanned, but what about trans claims?
customer satisfaction program USB Receptacle doc id 6166363 - 10/18/2022
be careful with this customer satisfaction bulletin,,,it calls for you to refund $25,,,but in red it clearly states you need the ORIGINAL owner letter,,,not a reprint off the system,,,this is because only the original owner can submit for it. Gm ...
Painting Interior of Door - 05/03/2022
HiWe have a vehicle that we are going to need to remove the doors and paint the door jams and interior surface of the doors. We have only found a LOP for replacement of the door. Is there another labor op that I should be using to claim.We are also going...
Time Documentation "Labeled" - September 2022 Warranty News, pg 7. - 08/25/2022
... in P&P and doesn't clarify or tell you how to do this to be compliant. Anyone know what "Labeled" means? What it looks like?...
Forum - 12/01/2020
You're welcome. Glad it helped :)
Electronic Document - 12/16/2020
We are just starting electronic document scanning. Any helpful advice would be greatly appreciated. With GM Warranty basically you want everything that would be required for audit. Thank you
Audit documentation clarification help... - 02/19/2021
We just got our audit list, this morning, with what they were requesting. I need clarification on 2 things, since its been a few years and a new scanner lol.Is it supposed to be scanned by Jobcard, or single file? If memory serves, I had to do one large...
Forum - 10/14/2021
You're welcome!
Courtesy Transportation and OnTrac Job Card Documentation - 02/27/2019
... to the job card and enter the return information when the vehicle was returned. I'm not sure what we're supposed to do now that we have the OnTrac created agreement. Attach the final agreement with the return information? Or attach...
Rental & Part documentation - 02/27/2019
... were put in a rental due to having to order parts and it took some time to get the parts. What documentation are you attaching to the claim for back up? Is the parts department providing you with some kind of parts shipping timeline? If so what are they...
Oil Life Percentage Documentation Responsibility - 12/17/2019
Hey,Is it a particular position that is supposed to document the oil life percentage? I read something years ago that items that can be checked without lifting the hood should be part of the advisor's responsibility.
Job card documentation - 03/01/2018
I was wondering what some of you might do related to some of the documentation techs provide with the completed job card.For example, I'm all for saving things like GDS data pages, charts with notes, test readings, and things that have writing on them...
Labor Operation Help - 16-NA-175 - Bulletin Doesn't Apply to Vehicle - 03/05/2018
Hi,Can anyone suggest the closest labor operation for a vehicle that is repaired following bulletin 16-NA-175 when the vehicle isn't one that's included in the bulletin? I checked with the DBC and they said we could perform the repair but to use ...
TEAR DOWN OF TRANS TO CAUSAL - 05/08/2018
... HAVE THE LABOR OP FOR THE CLUTCH PLATES. I AM THINKING THAT TEARING DOWN THE TRANS TO CAUSAL WOULD BE OLH AS EXTRA DIAG. AM I WRONG IN THINKING OF IT THAT WAY? MY SERVICE MANAGER SAYS THAT DOESN'T COUNT AS OLH FOR EXTRA DIAG, THAT SHE WOULD SAY IT'S...
When the recall can't be done... - 05/17/2018
So when you all run across one that the recall cannot be completed or submitted what is your process?Here are 2 examples that I'm looking for specific input on.17 Silverado shows open recall 17357, this was to be completed by the selling dealer before...
Original Documents - 05/18/2018
... them." Is that stated somewhere in policy or is that just a given that we should know? What do you do if the original is lost or has oil or gas on it? ...
PARTS ORDERED PRIOR TO WARRANTY EXPIRATION BUT REPAIR NOT DONE UNTIL AFTER EXPIRATION - 06/19/2018
What is the best way to submit a claim where you ordered parts prior to warranty expiration, then the part comes in and customer comes in for repair but the warranty has now expired? My DMA answered me back and said: Run calculator, send me...
Documented Warranty Authorization Process - 10/04/2018
... seem like a good idea that would be beneficial. Just wondering if anyone has suggestions on what to include. ...
I'm on ADP, what's your question?
Re: RENTALS ON RECALL 14113 - 05/02/2014
... down the transaction toward the bottom right there will be (in blue) "attachments" Yes or NO, if you didn't attach anything yours will say no, then you can click the word attachments and it will allow you to add a document to a pending claim. That way...
Forum - 07/27/2017
... or L83 with M5U. If the vin you're submitting for doesn't have one of those combinations, it would definitely reject with that code. If the VIN doesn't match up then I would call DBC for the closest operation. If the vehicle fits the...
Battery Claims docs to help processing - 01/30/2023
... our attention. The problem lies with GM's new approach to checking their records showing what they believe the original battery CCA rating should be versus what we are checking and putting on the battery slip that we submit for payment. ...
(NEW) GM OLH Documentation Examples Help Card - 03/01/2023
This card provides examples of inadequate documentation followed by more descriptive and detailed examples.Download Card
SAVI (Dongle scan) - 03/28/2023
... they said that lets say a vehicle comes in and cannot be scanned... towed... dead battery...whatever.. they said that the vehicle MUST be scanned the same day the RO is written... Lets play what if... what if the vehicle is not touched until the next...
Doc ID 6043064 - Corvette paint/clearance issue on front fascia - 12/12/2022
... tech followed all other steps outlined, just didn't need to paint anything. Thanks in advance for your guidance. ...
Another Dongle question.. shocker! - 01/19/2023
I know PDI's do not have need to be scanned, but what about trans claims?
customer satisfaction program USB Receptacle doc id 6166363 - 10/18/2022
be careful with this customer satisfaction bulletin,,,it calls for you to refund $25,,,but in red it clearly states you need the ORIGINAL owner letter,,,not a reprint off the system,,,this is because only the original owner can submit for it. Gm ...
Painting Interior of Door - 05/03/2022
HiWe have a vehicle that we are going to need to remove the doors and paint the door jams and interior surface of the doors. We have only found a LOP for replacement of the door. Is there another labor op that I should be using to claim.We are also going...
Time Documentation "Labeled" - September 2022 Warranty News, pg 7. - 08/25/2022
... in P&P and doesn't clarify or tell you how to do this to be compliant. Anyone know what "Labeled" means? What it looks like?...
Forum - 12/01/2020
You're welcome. Glad it helped :)
Electronic Document - 12/16/2020
We are just starting electronic document scanning. Any helpful advice would be greatly appreciated. With GM Warranty basically you want everything that would be required for audit. Thank you
Audit documentation clarification help... - 02/19/2021
We just got our audit list, this morning, with what they were requesting. I need clarification on 2 things, since its been a few years and a new scanner lol.Is it supposed to be scanned by Jobcard, or single file? If memory serves, I had to do one large...
Forum - 10/14/2021
You're welcome!
Courtesy Transportation and OnTrac Job Card Documentation - 02/27/2019
... to the job card and enter the return information when the vehicle was returned. I'm not sure what we're supposed to do now that we have the OnTrac created agreement. Attach the final agreement with the return information? Or attach...
Rental & Part documentation - 02/27/2019
... were put in a rental due to having to order parts and it took some time to get the parts. What documentation are you attaching to the claim for back up? Is the parts department providing you with some kind of parts shipping timeline? If so what are they...
Oil Life Percentage Documentation Responsibility - 12/17/2019
Hey,Is it a particular position that is supposed to document the oil life percentage? I read something years ago that items that can be checked without lifting the hood should be part of the advisor's responsibility.
Job card documentation - 03/01/2018
I was wondering what some of you might do related to some of the documentation techs provide with the completed job card.For example, I'm all for saving things like GDS data pages, charts with notes, test readings, and things that have writing on them...
Labor Operation Help - 16-NA-175 - Bulletin Doesn't Apply to Vehicle - 03/05/2018
Hi,Can anyone suggest the closest labor operation for a vehicle that is repaired following bulletin 16-NA-175 when the vehicle isn't one that's included in the bulletin? I checked with the DBC and they said we could perform the repair but to use ...
TEAR DOWN OF TRANS TO CAUSAL - 05/08/2018
... HAVE THE LABOR OP FOR THE CLUTCH PLATES. I AM THINKING THAT TEARING DOWN THE TRANS TO CAUSAL WOULD BE OLH AS EXTRA DIAG. AM I WRONG IN THINKING OF IT THAT WAY? MY SERVICE MANAGER SAYS THAT DOESN'T COUNT AS OLH FOR EXTRA DIAG, THAT SHE WOULD SAY IT'S...
When the recall can't be done... - 05/17/2018
So when you all run across one that the recall cannot be completed or submitted what is your process?Here are 2 examples that I'm looking for specific input on.17 Silverado shows open recall 17357, this was to be completed by the selling dealer before...
Original Documents - 05/18/2018
... them." Is that stated somewhere in policy or is that just a given that we should know? What do you do if the original is lost or has oil or gas on it? ...
PARTS ORDERED PRIOR TO WARRANTY EXPIRATION BUT REPAIR NOT DONE UNTIL AFTER EXPIRATION - 06/19/2018
What is the best way to submit a claim where you ordered parts prior to warranty expiration, then the part comes in and customer comes in for repair but the warranty has now expired? My DMA answered me back and said: Run calculator, send me...
Documented Warranty Authorization Process - 10/04/2018
... seem like a good idea that would be beneficial. Just wondering if anyone has suggestions on what to include. ...
Over the Counter Part Warranty Documentation - 11/20/2018
... customer replacement part? Without installing it in the vehicle, how are we supposed to know what's wrong? I think GM did away with the requirement for Service Management authorization on part warranties, but I still get it just in case. ...
BATTERY DOC ID REFERENCE CHART - 07/12/2024
HERE IS A HELPFUL QUICK REFERENCE CHART THAT SHOW THE DOC ID'S FOR WHEN YOU NEED TO CHECK FOR CORRECT BATTERY APPLICATIONS OR CCA RATINGS BY YEAR.... 2024 6186814 2023 5949534 2022 5751533 2021 5675786 2020 ...
SAVI DONGLE SCANS AUTOMATICALLY ATTACHED TO CLAIMS? - 04/04/2023
Can anyone tell me if the scan is added automatically to our claims or do we have to scan and atttach to each claim?Have not seen any information on this. Contacted GM warranty support person and she did not know.
Dongle tool - 04/12/2023
... the vehicle need to be scanned at write up of RO or before the vehicle leaves?If at write up, what if the vehicle was towed, wont start not even with a jump, engine issues etc, then what?-I understand PDI's dont need to be scanned, however do LPOS need...
Reject error 872 Dongle data not received - 04/13/2023
I figured this would start happening my 1st SAVI reject and yes GM we did the scan two days prior to me submitting the claim. Our GM service manager has enough going on reviewing my regular claims this is just going to waste everyones time. Anyone else...
Dongle scan for dealer owned vehicle with recall? - 05/22/2023
Can anyone tell me if the savi dongle scan is required for dealer owned vehicles with open recalls? Have not been able to find it in writing anywhere in Warranty Resource Center or Savi support page. Chatted with DBC and was advised to call TAC, which...
Forum - 09/07/2023
You're welcome
2024 dongle/workbench - 10/23/2023
My service advisors are telling me the dongle doesn't work in any 2024's. Anybody else hearing this?
Warranty Admins creating and documenting Extended Warranty Claims - 12/26/2023
I would like to know how many Warranty Admins are creating and processing extended rental claims thru the Dealer Empowerment app. My prior Ser Mgr was very adept at assigning ( dumping ) lots of his Ser Mgr responsibilities to others,,,,and as I...
Forum - 02/15/2024
You're welcome, it is nice to have someone that understands what you are going through.
Required Documentation for Add Time - 03/14/2017
Hi,When a labor operation gives add time, does the technician's comments need to include that they did what the add time is for or is it understood that the add time is part of the repair and does not need to be included in their comments in order to...
Brake Drum Refinishing Documentation Requirements - 04/17/2017
Hi,A long time ago there was a brake bulletin that had a worsheet to fill out regarding the before and after measurements. I think they did away with the bulletin but not the measurement requirements. Can anyone verify if we are supposed to ...
Policy Repair Documentation - 10/24/2017
... Service Manager from the portal looks the same as they did before. I had thought that they would have changed and the "range" would be on it somewhere. Does anyone get a printout that shows the range or is that handled within the portal?...
other labor hours documentation - 01/30/2018
all information gm may need to submit a warranty with other labor hours Format: Article
Question regarding technician documentation - 07/21/2015
While reading Warranty News, I found the article Reject of the Month. The last reject states technicians must provide documentation of all dtcs on the job card. Our technicians are documenting via computers now and nothing from them is written on the...
Re: Question regarding technician documentation - 07/22/2015
Our program is not set up to allow techs to document dtcs via computer so they still write on the job card all the info..
Re: Question regarding technician documentation - 07/22/2015
... scanned paper job card copies. Electronic or scanned storage must include all supporting documentation...including DTC's. Reference also: Policy & Procedure Article 3.1.1.1 (Electronic Job Card Systems)-electronic systems electronically record, store...
Brake Warranty Documentation - 05/25/2016
... a concern of brake squeal and are under warranty. If pads need to be resurfaced, is that covered? What if pads need to be replaced to correct a noise concern? Would appreciate some insight! Thanks! ...
Re: Brake Warranty Documentation - 05/26/2016
rreed: Thank you for the inquiry! The statement that you are referring to was in the jlwarranty Warranty Management Workshop Manual and was in reference to bulletin 00-05-22-002. The bulletin was revised in March 2015. At that point many policies were...
Time Documentation Contest - WIN $500 - 08/29/2016
Help your technicians document the necessary information for Policy Compliance and enter for a chance to win $500! We've created a "tips-for-tech" Time Documentation flyer that is included with the September edition of the Warranty Newsletter (also available...
Time Documentation Contest - Share Your Results - WIN $250 - 10/24/2016
How has the Tech Time Documentation contest helped at your dealership? - Has time punch documentation improved?- Did you have FUN with the contest?- Did the contest help get the techs on board?- Did the contest help improve communication? Reply...
Recalls and Supporting Documentation 01/2017 News - 12/27/2016
I'm reading the paragraph (paragraph 5) in regards to documentation requirements for Programming repairs. It says it is the responsibility or the technicians to "attach a copy" of the Code from the Programming Complete screen...Is this...
Forum - 12/29/2016
You're welcome! I reference many of the help cards throughout a week.
reprogamming document requiremant - 01/12/2017
is it required from GM to print out and attack the warranty claim code from sps to the repair order. requirement- sorry for the incorrect spelling. oops
Global Warranty down? - 01/23/2014
Did I miss something? I cannot get Global Warranty to come up and I don't recall seeing any messages regarding them going down.
... customer replacement part? Without installing it in the vehicle, how are we supposed to know what's wrong? I think GM did away with the requirement for Service Management authorization on part warranties, but I still get it just in case. ...
BATTERY DOC ID REFERENCE CHART - 07/12/2024
HERE IS A HELPFUL QUICK REFERENCE CHART THAT SHOW THE DOC ID'S FOR WHEN YOU NEED TO CHECK FOR CORRECT BATTERY APPLICATIONS OR CCA RATINGS BY YEAR.... 2024 6186814 2023 5949534 2022 5751533 2021 5675786 2020 ...
SAVI DONGLE SCANS AUTOMATICALLY ATTACHED TO CLAIMS? - 04/04/2023
Can anyone tell me if the scan is added automatically to our claims or do we have to scan and atttach to each claim?Have not seen any information on this. Contacted GM warranty support person and she did not know.
Dongle tool - 04/12/2023
... the vehicle need to be scanned at write up of RO or before the vehicle leaves?If at write up, what if the vehicle was towed, wont start not even with a jump, engine issues etc, then what?-I understand PDI's dont need to be scanned, however do LPOS need...
Reject error 872 Dongle data not received - 04/13/2023
I figured this would start happening my 1st SAVI reject and yes GM we did the scan two days prior to me submitting the claim. Our GM service manager has enough going on reviewing my regular claims this is just going to waste everyones time. Anyone else...
Dongle scan for dealer owned vehicle with recall? - 05/22/2023
Can anyone tell me if the savi dongle scan is required for dealer owned vehicles with open recalls? Have not been able to find it in writing anywhere in Warranty Resource Center or Savi support page. Chatted with DBC and was advised to call TAC, which...
Forum - 09/07/2023
You're welcome
2024 dongle/workbench - 10/23/2023
My service advisors are telling me the dongle doesn't work in any 2024's. Anybody else hearing this?
Warranty Admins creating and documenting Extended Warranty Claims - 12/26/2023
I would like to know how many Warranty Admins are creating and processing extended rental claims thru the Dealer Empowerment app. My prior Ser Mgr was very adept at assigning ( dumping ) lots of his Ser Mgr responsibilities to others,,,,and as I...
Forum - 02/15/2024
You're welcome, it is nice to have someone that understands what you are going through.
Required Documentation for Add Time - 03/14/2017
Hi,When a labor operation gives add time, does the technician's comments need to include that they did what the add time is for or is it understood that the add time is part of the repair and does not need to be included in their comments in order to...
Brake Drum Refinishing Documentation Requirements - 04/17/2017
Hi,A long time ago there was a brake bulletin that had a worsheet to fill out regarding the before and after measurements. I think they did away with the bulletin but not the measurement requirements. Can anyone verify if we are supposed to ...
Policy Repair Documentation - 10/24/2017
... Service Manager from the portal looks the same as they did before. I had thought that they would have changed and the "range" would be on it somewhere. Does anyone get a printout that shows the range or is that handled within the portal?...
other labor hours documentation - 01/30/2018
all information gm may need to submit a warranty with other labor hours Format: Article
Question regarding technician documentation - 07/21/2015
While reading Warranty News, I found the article Reject of the Month. The last reject states technicians must provide documentation of all dtcs on the job card. Our technicians are documenting via computers now and nothing from them is written on the...
Re: Question regarding technician documentation - 07/22/2015
Our program is not set up to allow techs to document dtcs via computer so they still write on the job card all the info..
Re: Question regarding technician documentation - 07/22/2015
... scanned paper job card copies. Electronic or scanned storage must include all supporting documentation...including DTC's. Reference also: Policy & Procedure Article 3.1.1.1 (Electronic Job Card Systems)-electronic systems electronically record, store...
Brake Warranty Documentation - 05/25/2016
... a concern of brake squeal and are under warranty. If pads need to be resurfaced, is that covered? What if pads need to be replaced to correct a noise concern? Would appreciate some insight! Thanks! ...
Re: Brake Warranty Documentation - 05/26/2016
rreed: Thank you for the inquiry! The statement that you are referring to was in the jlwarranty Warranty Management Workshop Manual and was in reference to bulletin 00-05-22-002. The bulletin was revised in March 2015. At that point many policies were...
Time Documentation Contest - WIN $500 - 08/29/2016
Help your technicians document the necessary information for Policy Compliance and enter for a chance to win $500! We've created a "tips-for-tech" Time Documentation flyer that is included with the September edition of the Warranty Newsletter (also available...
Time Documentation Contest - Share Your Results - WIN $250 - 10/24/2016
How has the Tech Time Documentation contest helped at your dealership? - Has time punch documentation improved?- Did you have FUN with the contest?- Did the contest help get the techs on board?- Did the contest help improve communication? Reply...
Recalls and Supporting Documentation 01/2017 News - 12/27/2016
I'm reading the paragraph (paragraph 5) in regards to documentation requirements for Programming repairs. It says it is the responsibility or the technicians to "attach a copy" of the Code from the Programming Complete screen...Is this...
Forum - 12/29/2016
You're welcome! I reference many of the help cards throughout a week.
reprogamming document requiremant - 01/12/2017
is it required from GM to print out and attack the warranty claim code from sps to the repair order. requirement- sorry for the incorrect spelling. oops
Global Warranty down? - 01/23/2014
Did I miss something? I cannot get Global Warranty to come up and I don't recall seeing any messages regarding them going down.
Re: Global Warranty down? - 01/23/2014
YES IT IS , I FOUND MESSAGE G_0000183920 THIS MORNING I WAS HAVING PROBLEMS TOO..
Attaching Documents in Reynolds - 10/30/2012
Hi to all Reynolds users. When submitting a claim that you want to attach documents to using Reynolds and Reynolds, where do they go? I haven't been able to figure that part out. Thanks again for the help!
Re: Attaching Documents in Reynolds - 10/31/2012
Wish i could help, have been using Reynolds for a long time but never had to send attachments..There are few things on Reynolds i cant figure out, then i use Global..
Re: Attaching Documents in Reynolds - 11/01/2012
We are not on Reynolds, however you are not able to attach a document in ADP either. I typically enter all the information in and then change a piece of data that I know the claim will reject once it is in global. Then when it is in reject status I...
Re: Attaching Documents in Reynolds - 11/01/2012
Okay, I thought I was going nuts since I was thinking I would just force the claim to reject and then fix it all up and add my document in global. I find it very frustrating that this is the system we went with when there are so many odd quirks in the...
Re: Attaching Documents in Reynolds - 11/01/2012
I was really paying attention this morning when putting a claim in on Reynolds for a place to send attachments but unfortunately I didnt find one..I agree it should have one but maybe its just not in the programing...too bad..
Re: Attaching Documents in Reynolds - 11/01/2012
It is possible to attach a file from the DMS screen with ADP. Might depend on the version you are using though?? We are on ADP Drive and I am able to do it right from the PMT screen. Once you get to the Authorization and Comments screen there is...
Re: labor op code - 07/08/2011
You're welcome and good luck!
Aveo door lock cylinders falling in door panel. Is there a tsb for this? - 03/17/2011
... with loctie to secure and cylinder works fine. Is there tsb with an op code for this repair or what would be the closets. Thanks. ...
Re: Aveo door lock cylinders falling in door panel. Is there a tsb for this? - 03/17/2011
I have had a few of these here at our dealership. We just use the door lock cylinder R & R labor op code as closest to repair. I could find no TSB on it but that isn't real surprising.
Re: Aveo door lock cylinders falling in door panel. Is there a tsb for this? - 03/17/2011
Thanks for the feed back. I will try that op- code.
Re: What We Don't Know......... - 03/30/2011
[quote] bhoneycutt1: You would think that after reading in the owner's manual [/quote] They READ their manual? How do you get them to do this? LOL!
DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 03/30/2011
... about subsequent damage to a vehicle during repair. We had a customer come in with a door that would not unlock at all. My technician damaged the door panel and cracked the window while trying to get the to the lock inside the door so that it could...
Re: DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 03/30/2011
The way we code is the following; What ever is the failure is the operation code we use. Than we H- ROUTE it to our rep with an explation of parts and OLH. Hope that helps!
Re: What We Don't Know......... - 03/30/2011
DO THEY KNOW WHAT AN OWNER'S MANUEL IS??? LOL
Re: What We Don't Know......... - 04/01/2011
Yeah, they know...AFTER we pull it from the glove box and read it to them. Then they get really bent!
Re: What We Don't Know......... - 04/01/2011
what i dont get is these people pay a fortune for their vehicles then they alter them and void the warranty...unbelivable!!!!!!!!!!!!
Re: What We Don't Know......... - 04/01/2011
... how much money it took him to have it done up right. I calmly told him, "It looks great! To bad you voided your engine, powertrain and suspension warranties with your modifications." He went to the owner of the dealership and complained. The owner...
Re: What We Don't Know......... - 04/01/2011
WOW WHAT A WASTE OF GOOD MONEY
Re: What We Don't Know......... - 04/01/2011
I hear ya! We have a lot of people aroung here like that...With more money than brains, having to better the last guy they saw with a "custom" truck. Or Cadillac. It gets really scary somedays. But they are the ones with the disposable incomes that ...
Re: DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 04/04/2011
... about subsequent damage to a vehicle during repair. We had a customer come in with a door that would not unlock at all. My technician damaged the door panel and cracked the window while trying to get the to the lock inside the door so that it could...
Re: DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 04/05/2011
... about subsequent damage to a vehicle during repair. We had a customer come in with a door that would not unlock at all. My technician damaged the door panel and cracked the window while trying to get the to the lock inside the door so that it could...
Re: DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 04/06/2011
Thanks everyone for your help.
GWM "shuting down for 9-days" ?? - 01/12/2012
Has anyone else received notice from there GM Rep - that GWM will be shutting down Feb 3-12th ???
Remote Control Door Lock Receiver Antenna - 01/16/2012
Looking for a 2010 Colorado - Vin#1GCJTCDE9A8101575 I am unable to locate a labor op for a Remote Control Door Lock Receiver Antenna, I have checked thru Part to labor op guide, but nothing any asst - greatly appreciated
YES IT IS , I FOUND MESSAGE G_0000183920 THIS MORNING I WAS HAVING PROBLEMS TOO..
Attaching Documents in Reynolds - 10/30/2012
Hi to all Reynolds users. When submitting a claim that you want to attach documents to using Reynolds and Reynolds, where do they go? I haven't been able to figure that part out. Thanks again for the help!
Re: Attaching Documents in Reynolds - 10/31/2012
Wish i could help, have been using Reynolds for a long time but never had to send attachments..There are few things on Reynolds i cant figure out, then i use Global..
Re: Attaching Documents in Reynolds - 11/01/2012
We are not on Reynolds, however you are not able to attach a document in ADP either. I typically enter all the information in and then change a piece of data that I know the claim will reject once it is in global. Then when it is in reject status I...
Re: Attaching Documents in Reynolds - 11/01/2012
Okay, I thought I was going nuts since I was thinking I would just force the claim to reject and then fix it all up and add my document in global. I find it very frustrating that this is the system we went with when there are so many odd quirks in the...
Re: Attaching Documents in Reynolds - 11/01/2012
I was really paying attention this morning when putting a claim in on Reynolds for a place to send attachments but unfortunately I didnt find one..I agree it should have one but maybe its just not in the programing...too bad..
Re: Attaching Documents in Reynolds - 11/01/2012
It is possible to attach a file from the DMS screen with ADP. Might depend on the version you are using though?? We are on ADP Drive and I am able to do it right from the PMT screen. Once you get to the Authorization and Comments screen there is...
Re: labor op code - 07/08/2011
You're welcome and good luck!
Aveo door lock cylinders falling in door panel. Is there a tsb for this? - 03/17/2011
... with loctie to secure and cylinder works fine. Is there tsb with an op code for this repair or what would be the closets. Thanks. ...
Re: Aveo door lock cylinders falling in door panel. Is there a tsb for this? - 03/17/2011
I have had a few of these here at our dealership. We just use the door lock cylinder R & R labor op code as closest to repair. I could find no TSB on it but that isn't real surprising.
Re: Aveo door lock cylinders falling in door panel. Is there a tsb for this? - 03/17/2011
Thanks for the feed back. I will try that op- code.
Re: What We Don't Know......... - 03/30/2011
[quote] bhoneycutt1: You would think that after reading in the owner's manual [/quote] They READ their manual? How do you get them to do this? LOL!
DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 03/30/2011
... about subsequent damage to a vehicle during repair. We had a customer come in with a door that would not unlock at all. My technician damaged the door panel and cracked the window while trying to get the to the lock inside the door so that it could...
Re: DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 03/30/2011
The way we code is the following; What ever is the failure is the operation code we use. Than we H- ROUTE it to our rep with an explation of parts and OLH. Hope that helps!
Re: What We Don't Know......... - 03/30/2011
DO THEY KNOW WHAT AN OWNER'S MANUEL IS??? LOL
Re: What We Don't Know......... - 04/01/2011
Yeah, they know...AFTER we pull it from the glove box and read it to them. Then they get really bent!
Re: What We Don't Know......... - 04/01/2011
what i dont get is these people pay a fortune for their vehicles then they alter them and void the warranty...unbelivable!!!!!!!!!!!!
Re: What We Don't Know......... - 04/01/2011
... how much money it took him to have it done up right. I calmly told him, "It looks great! To bad you voided your engine, powertrain and suspension warranties with your modifications." He went to the owner of the dealership and complained. The owner...
Re: What We Don't Know......... - 04/01/2011
WOW WHAT A WASTE OF GOOD MONEY
Re: What We Don't Know......... - 04/01/2011
I hear ya! We have a lot of people aroung here like that...With more money than brains, having to better the last guy they saw with a "custom" truck. Or Cadillac. It gets really scary somedays. But they are the ones with the disposable incomes that ...
Re: DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 04/04/2011
... about subsequent damage to a vehicle during repair. We had a customer come in with a door that would not unlock at all. My technician damaged the door panel and cracked the window while trying to get the to the lock inside the door so that it could...
Re: DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 04/05/2011
... about subsequent damage to a vehicle during repair. We had a customer come in with a door that would not unlock at all. My technician damaged the door panel and cracked the window while trying to get the to the lock inside the door so that it could...
Re: DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 04/06/2011
Thanks everyone for your help.
GWM "shuting down for 9-days" ?? - 01/12/2012
Has anyone else received notice from there GM Rep - that GWM will be shutting down Feb 3-12th ???
Remote Control Door Lock Receiver Antenna - 01/16/2012
Looking for a 2010 Colorado - Vin#1GCJTCDE9A8101575 I am unable to locate a labor op for a Remote Control Door Lock Receiver Antenna, I have checked thru Part to labor op guide, but nothing any asst - greatly appreciated
Re: Remote Control Door Lock Receiver Antenna - 01/17/2012
Good question, looks to me like you are going to have to use a closest labor op; maybe a module that is near the part location? Or you could try DBC. We've never had to replace one here so it's news to me.
CUST BROKE DOWN "OUT OF TOWN" - 01/17/2012
... of $64.99 plus a $100 one-way fee I have never had anything in this manner before - not sure how/what to submit for ??? any suggestions greatly appreciated...
NPN PARTS ON DOCUMENTS - 01/17/2012
I have a "never ending" battle with my parts dept over posting misc parts. Example: #PIO565/Doc#2703104 shows to add.. 3M strip calk PT#08578 On things like this: shouldnt they post as a misc part "cost to cost" ???
Re: Remote Control Door Lock Receiver Antenna - 01/17/2012
You might check with your tech. It seems to me the RCDLR antenna is part of some other component or is also the antenna for something else. I can't remember exactly but think there was something like that on one I did.
Re: CUST BROKE DOWN - 01/17/2012
... whole amount in net and h route to him for auth..make sure you have all the customers receipts for what they want reimbursement for...hope this helps you......
Re: Remote Control Door Lock Receiver Antenna - 01/17/2012
RCDLR that is soo familiar to me we did lots of those on chevrolet monte carlos where was a bulletin on this repair...like a door lock receiver..the tech should help..
Re: NPN PARTS ON DOCUMENTS - 01/18/2012
... the manager was reluctant because he wanted to make sure he was getting paid for everything. I would show him the paid transaction to prove I was getting the money. After a while he trusted me to get all the extras paid. Now I'M the one catching missed...
Re: CUST BROKE DOWN - 01/18/2012
use L.Op Z7920 for verifiable trip interruption expenses H-route net amnt claims with comments to your DMA
PIO184/FRONT-REAR SIDE DOOR MOLDINGS (FYI) - 02/01/2012
... side door molding & B7966/rear side door molding (Use published labor times) **BUT** B7966 would not come up in S.I. - so I sent feedback Answer received back was: PI0184 will be updated to reflect change to LTG. 2010 MY should use B7866 for either...
DOCUMENT 2239750 STEERING AND FRONT SUSPENSION NOISE CONCERNS - 01/20/2010
Help!!! Anyone have their technicians perform multiple repairs for multiple conditions per this bulletin? (04-03-08-006D) Have had couple r.o's with correction #2: replaced front struts, shields and bumpers, then replaced front stabilizer links correction ...
Re: DOCUMENT 2239750 STEERING AND FRONT SUSPENSION NOISE CONCERNS - 01/21/2010
I would use E9478 as my main labor op and put the time for the links in as OLH. Use my "E" authorization code and note the Service Bulletin number and OLH time for the links in comments.
Fuel door spring - 01/13/2010
We replaced a fuel door spring on a 2009 Tahoe. I can not find a labor op. Part number 25880365. Thanks in advance for any help.
Re: Fuel door spring - 01/13/2010
I think I'd use B6000. The spring and the little rubber bumpers all fit under that labor op. as closest to.
Towing Document - 09/16/2009
We are looking for an updated document that list the recreational (dinghy) towing options. We have doc#1851490 this is from 10/19/06. We looked in Dealer World messages and in SI.
Re: Towing Document - 09/24/2009
Information is posted within SI by vehicle in the Owner's Manual documents (keyword search term: towing or within the "Driving Your Vehicle" section). I have been unable to locate a Technical Document, such as the one from 2006.
Re: Towing Document - 09/24/2009
I talked to DBC (joke) and was told they do not have an updated list. They are working on it.
What We Don't Know......... - 10/31/2009
... mechanics, it's the owner. Being the curious people we are, the service manager goes out to see what is going on. The customer is taking out the aftermarket power chip in the PCM. The service manager is just speechless. The customer tells the SM...
Door Hinge - 02/27/2009
I hope someone can help me:| We replaced both front lower door hinges on a 2007 Tahoe. The only opcode that I can find is B4010. Does this cover both doors? Thanks!
Re: Door Hinge - 02/27/2009
It does look that way. If the tech thinks he should be paid more then what is listed I would have the tech get with the service mgr for OLH. The labor op B4010 states for Front Side Door Upper Hinge & Lower Hinge Replacement, so I would like it should...
BACK SLIDING DOOR GLASS SEAL PT#25781996 - 05/26/2009
UNABLE TO LOCATE OP CODE - PART GROUP 16.470 NOT LISTED 2007 SILVERADO CK10543 BACK SLIDING DOOR GLASS WEATHERSTRIP
Re: BACK SLIDING DOOR GLASS SEAL PT#25781996 - 05/26/2009
[quote] Rhonda: UNABLE TO LOCATE OP CODE - PART GROUP 16.470 NOT LISTED [/quote] You did not state the year and make of vehicle. That would help in assisting you in finding a labor op.
Re: BACK SLIDING DOOR GLASS SEAL PT#25781996 - 05/27/2009
... OR Rear Sliding Window Replacement OPERATION NUMBER: C0684 LABOR TIME: 1.2 Could you use this as the nearest opcode? I used a 2008 Silverado to search....
Bypassing GMPP on the old system was AG auth how is it done these days ? - 03/12/2010
Bypassing GMPP on the old system was AG auth how is it done these days on global thanks to all that reply Jim
Re: Bypassing GMPP on the old system was AG auth how is it done these days ? - 03/18/2010
HEY JIM, IVE BEEN WONDERING ABOUT THE SAME THING TOO, I'VE GOT 2 CLAIMS SITTING ON MY DESK.... DID YOU FIGURE IT OUT?
Re: Bypassing GMPP on the old system was AG auth how is it done these days ? - 03/18/2010
NOT SURE WHAT YOU MEAN BY BYPASSING GMPP-IF YOU MEAN YOU WANT TO GOODWILL A REPAIR INSTEAD OF SUBMITTING TO GMPP THEN ENTER IT AS ZREG WITH GM AUTHORIZATION. IF YOU ARE JUST WAIVING THE DEDUCITIBLE THEN USE ZSCT AND DEALER AUTH TO WAIVE THE DEDUCTIBL...
Good question, looks to me like you are going to have to use a closest labor op; maybe a module that is near the part location? Or you could try DBC. We've never had to replace one here so it's news to me.
CUST BROKE DOWN "OUT OF TOWN" - 01/17/2012
... of $64.99 plus a $100 one-way fee I have never had anything in this manner before - not sure how/what to submit for ??? any suggestions greatly appreciated...
NPN PARTS ON DOCUMENTS - 01/17/2012
I have a "never ending" battle with my parts dept over posting misc parts. Example: #PIO565/Doc#2703104 shows to add.. 3M strip calk PT#08578 On things like this: shouldnt they post as a misc part "cost to cost" ???
Re: Remote Control Door Lock Receiver Antenna - 01/17/2012
You might check with your tech. It seems to me the RCDLR antenna is part of some other component or is also the antenna for something else. I can't remember exactly but think there was something like that on one I did.
Re: CUST BROKE DOWN - 01/17/2012
... whole amount in net and h route to him for auth..make sure you have all the customers receipts for what they want reimbursement for...hope this helps you......
Re: Remote Control Door Lock Receiver Antenna - 01/17/2012
RCDLR that is soo familiar to me we did lots of those on chevrolet monte carlos where was a bulletin on this repair...like a door lock receiver..the tech should help..
Re: NPN PARTS ON DOCUMENTS - 01/18/2012
... the manager was reluctant because he wanted to make sure he was getting paid for everything. I would show him the paid transaction to prove I was getting the money. After a while he trusted me to get all the extras paid. Now I'M the one catching missed...
Re: CUST BROKE DOWN - 01/18/2012
use L.Op Z7920 for verifiable trip interruption expenses H-route net amnt claims with comments to your DMA
PIO184/FRONT-REAR SIDE DOOR MOLDINGS (FYI) - 02/01/2012
... side door molding & B7966/rear side door molding (Use published labor times) **BUT** B7966 would not come up in S.I. - so I sent feedback Answer received back was: PI0184 will be updated to reflect change to LTG. 2010 MY should use B7866 for either...
DOCUMENT 2239750 STEERING AND FRONT SUSPENSION NOISE CONCERNS - 01/20/2010
Help!!! Anyone have their technicians perform multiple repairs for multiple conditions per this bulletin? (04-03-08-006D) Have had couple r.o's with correction #2: replaced front struts, shields and bumpers, then replaced front stabilizer links correction ...
Re: DOCUMENT 2239750 STEERING AND FRONT SUSPENSION NOISE CONCERNS - 01/21/2010
I would use E9478 as my main labor op and put the time for the links in as OLH. Use my "E" authorization code and note the Service Bulletin number and OLH time for the links in comments.
Fuel door spring - 01/13/2010
We replaced a fuel door spring on a 2009 Tahoe. I can not find a labor op. Part number 25880365. Thanks in advance for any help.
Re: Fuel door spring - 01/13/2010
I think I'd use B6000. The spring and the little rubber bumpers all fit under that labor op. as closest to.
Towing Document - 09/16/2009
We are looking for an updated document that list the recreational (dinghy) towing options. We have doc#1851490 this is from 10/19/06. We looked in Dealer World messages and in SI.
Re: Towing Document - 09/24/2009
Information is posted within SI by vehicle in the Owner's Manual documents (keyword search term: towing or within the "Driving Your Vehicle" section). I have been unable to locate a Technical Document, such as the one from 2006.
Re: Towing Document - 09/24/2009
I talked to DBC (joke) and was told they do not have an updated list. They are working on it.
What We Don't Know......... - 10/31/2009
... mechanics, it's the owner. Being the curious people we are, the service manager goes out to see what is going on. The customer is taking out the aftermarket power chip in the PCM. The service manager is just speechless. The customer tells the SM...
Door Hinge - 02/27/2009
I hope someone can help me:| We replaced both front lower door hinges on a 2007 Tahoe. The only opcode that I can find is B4010. Does this cover both doors? Thanks!
Re: Door Hinge - 02/27/2009
It does look that way. If the tech thinks he should be paid more then what is listed I would have the tech get with the service mgr for OLH. The labor op B4010 states for Front Side Door Upper Hinge & Lower Hinge Replacement, so I would like it should...
BACK SLIDING DOOR GLASS SEAL PT#25781996 - 05/26/2009
UNABLE TO LOCATE OP CODE - PART GROUP 16.470 NOT LISTED 2007 SILVERADO CK10543 BACK SLIDING DOOR GLASS WEATHERSTRIP
Re: BACK SLIDING DOOR GLASS SEAL PT#25781996 - 05/26/2009
[quote] Rhonda: UNABLE TO LOCATE OP CODE - PART GROUP 16.470 NOT LISTED [/quote] You did not state the year and make of vehicle. That would help in assisting you in finding a labor op.
Re: BACK SLIDING DOOR GLASS SEAL PT#25781996 - 05/27/2009
... OR Rear Sliding Window Replacement OPERATION NUMBER: C0684 LABOR TIME: 1.2 Could you use this as the nearest opcode? I used a 2008 Silverado to search....
Bypassing GMPP on the old system was AG auth how is it done these days ? - 03/12/2010
Bypassing GMPP on the old system was AG auth how is it done these days on global thanks to all that reply Jim
Re: Bypassing GMPP on the old system was AG auth how is it done these days ? - 03/18/2010
HEY JIM, IVE BEEN WONDERING ABOUT THE SAME THING TOO, I'VE GOT 2 CLAIMS SITTING ON MY DESK.... DID YOU FIGURE IT OUT?
Re: Bypassing GMPP on the old system was AG auth how is it done these days ? - 03/18/2010
NOT SURE WHAT YOU MEAN BY BYPASSING GMPP-IF YOU MEAN YOU WANT TO GOODWILL A REPAIR INSTEAD OF SUBMITTING TO GMPP THEN ENTER IT AS ZREG WITH GM AUTHORIZATION. IF YOU ARE JUST WAIVING THE DEDUCITIBLE THEN USE ZSCT AND DEALER AUTH TO WAIVE THE DEDUCTIBL...
Re: Bypassing GMPP on the old system was AG auth how is it done these days ? - 03/18/2010
THIS CAME FROM OUR DVM As much as I don't agree, as long as the part was ordered (and obviouslydiagnosed) while veh was in warranty, submit as regular warranty. Thesystem will kick it because out of warranty and you need to Hroute to me
Re: Bypassing GMPP on the old system was AG auth how is it done these days ? - 03/19/2010
I BELIEVE YOU SHOULD JUST SUBMIT AS A ZREG WITH GM AUTH - COMMENTING THAT THE VEHICLE WAS STILL UNDER WARRANTY AT THE TIME THE VEHICLE WAS DIAG/PART ORDERED
Change in Transmission Add Condition Documentation & Submission - 05/17/2010
#09-07-30-018A: Warranty Administration - Change in Automatic Transmission Add Condition Documentation and Claim Submission - (May 12, 2010) Everyone should review this....
Re: What We Don't Know......... - 02/25/2011
Wow, not sure how he couldn't understand GMs position. He may not have liked it but I think it's perfectly understandable.
Re: What We Don't Know......... - 02/25/2011
You would think that after reading in the owner's manual that states ANY alterations from GM factory specs voids vehicle factory warranty they would get it. But unfortunately, lately, we've had a rash of STUPID come in and they hope their stupid rubs...
Re: What We Don't Know......... - 02/28/2011
One thing about the car business its never dull...always something happening..
Get them to document - 09/19/2007
... dealership that has serious issues with their warranty. One of the big problems I see is lack of documentation. I was wondering if there are any good "tools" to give our techs to help them with the process. I know they are trained how to do a correct...
RO Documentation - 09/19/2007
... (self-explanitory). I have also gone to a few shop meeting telling them how important it is to document the cause and correction. Anyone should be able to pick up the completed copy of the repair order, read it, and comprehend it. That's the way we ...
GM DOCUMENT DIAG VS REPAIR TIME - 12/18/2007
... IF FOLLOWING A DOC FOR DIAG IS STILL ONLY CONSIDERED INTO THE AVERAGE .3 DIAG TIME ALOTTED OR YOU CAN CLAIM OLH -- MY TECH HAS 3.1 ...
Re: Get them to document - 12/27/2007
Getting technicians to document what they have done is extremely important for getting them paid, easier for find correct labor op for warranty claims, less rejected claims---various reasons why it is vital for documentation to be completed. However,...
Re: GM DOCUMENT DIAG VS REPAIR TIME - 12/27/2007
If the 3.1 is clocked and well documented you can OLH the remainder of time. Techs should know that if they exceed 18 minutes to diag. they should punch time. Was there extra wire chasing involved, or repairs?
Lost Dog - 02/18/2008
... returning home, we received a call from our customer stating he can't find his dog anywhere, and would we check the trunk of his vehicle. Upon opening the trunk we found a very happy dog who became the hit of our shop, receiving lots of treats and hugs!...
L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
I HAVE A 2006 COLORADO -- 1GCCS196568320753 WE SUBLET IT TO A BODY SHOP: NEEDED TO REPLACE/PAINT L-FRONT DOOR SHELL PT#88944114, REPAINT JAMBS & INTERIOR / WITH SOME BLENDING TO ADJOINING PANEL PLUS WE HAD TO REPLACE L-FRONT DOOR CHECK PT#15216939 (I...
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
You can only get what warranty pays, regardless of what time the sublet shop has invested. I would do a front door color/clear coat. Blending time is obtained by using the color/clear coat labor operation for the additional panels. Reduced time allowance...
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
Since you had to replace the door shell you might use S0851 (door replacement)which will should cover the part as well as the extra time for replacing, then add your paint labor time to reg hrs like h&kchevy said.
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
(MARK) I WAS ALWAYS TOLD: "S" LABOR OPS WERE FOR TRANSPORTATION CLAIMS ONLY ???? WAS I MIS-INFORMED ??
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
[quote] Rhonda: (MARK) I WAS ALWAYS TOLD: "S" LABOR OPS WERE FOR TRANSPORTATION CLAIMS ONLY ???? WAS I MIS-INFORMED ?? [/quote] Technically they are for T-claims, but I have used them as a "closest to" labor op and they pay ok. I make sure to note ...
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
... that it is closest to. [/quote] I thought the same as Rhonda, they were only for t-claims. Also, do they really read the comments we type in there? LOL....
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
WHAT ABOUT A1231 WITH ADD TIME?
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
... types of paint mixing/repair work. Also, check the labor operation add-ons, which will give you additional time/information for specific labor ops, especiallty in the case of painting door jambs to match, etc. The warranty operations manual has (starting...
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/24/2008
... them, or if for some reason engineering looks into it they get read otherwise only other dealers would read them in vis for more info. ...
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/25/2008
... the repair amount entered into net amount. I would use the labor operation that best describes what was repaired. You didn't state why a door skin was replaced.That might be a key as to the labor operation that you need to use. Also, I believe a sublet...
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/26/2008
[quote] BETTY VARA: Also, I believe a sublet repair can be no more than 10% more than what the labor time guide would pay. You might want to ask your area service rep for advice on this claim or possible the DBC. [/quote] Refer to Policy 1.5.8- The following...
DEALERWORLD "SI" DOWN - NEED ASST - 10/03/2008
... BUT I CANT LOOK UP OP CODES & I CANT PUT THIS ON OFF UNTIL I CAN.... COULD SOMEONE PLEASE TELL ME WHAT THE LABOR OP WOULD BE ON.... 1) FRONT DIFFERENTIAL CASE 2) RIGHT FRONT AXLE SEAL THANKS AHEAD OF TIME FOR ANY ASSISTANCE...
RIGHT DOOR MODULE LABOR OP?? - 11/05/2008
2004 TAHOE: LOOKING FOR A LABOR OP FOR... TECH SAYS - PASSENGER DOOR MODULE PARTS DEPT - SHOWS PT#15883319 EPIC BY PART# - DOOR LOCK / SIDE WINDOW SWITCH NOT LOCATING A LABOR OP ????? PLEASE HELP
THIS CAME FROM OUR DVM As much as I don't agree, as long as the part was ordered (and obviouslydiagnosed) while veh was in warranty, submit as regular warranty. Thesystem will kick it because out of warranty and you need to Hroute to me
Re: Bypassing GMPP on the old system was AG auth how is it done these days ? - 03/19/2010
I BELIEVE YOU SHOULD JUST SUBMIT AS A ZREG WITH GM AUTH - COMMENTING THAT THE VEHICLE WAS STILL UNDER WARRANTY AT THE TIME THE VEHICLE WAS DIAG/PART ORDERED
Change in Transmission Add Condition Documentation & Submission - 05/17/2010
#09-07-30-018A: Warranty Administration - Change in Automatic Transmission Add Condition Documentation and Claim Submission - (May 12, 2010) Everyone should review this....
Re: What We Don't Know......... - 02/25/2011
Wow, not sure how he couldn't understand GMs position. He may not have liked it but I think it's perfectly understandable.
Re: What We Don't Know......... - 02/25/2011
You would think that after reading in the owner's manual that states ANY alterations from GM factory specs voids vehicle factory warranty they would get it. But unfortunately, lately, we've had a rash of STUPID come in and they hope their stupid rubs...
Re: What We Don't Know......... - 02/28/2011
One thing about the car business its never dull...always something happening..
Get them to document - 09/19/2007
... dealership that has serious issues with their warranty. One of the big problems I see is lack of documentation. I was wondering if there are any good "tools" to give our techs to help them with the process. I know they are trained how to do a correct...
RO Documentation - 09/19/2007
... (self-explanitory). I have also gone to a few shop meeting telling them how important it is to document the cause and correction. Anyone should be able to pick up the completed copy of the repair order, read it, and comprehend it. That's the way we ...
GM DOCUMENT DIAG VS REPAIR TIME - 12/18/2007
... IF FOLLOWING A DOC FOR DIAG IS STILL ONLY CONSIDERED INTO THE AVERAGE .3 DIAG TIME ALOTTED OR YOU CAN CLAIM OLH -- MY TECH HAS 3.1 ...
Re: Get them to document - 12/27/2007
Getting technicians to document what they have done is extremely important for getting them paid, easier for find correct labor op for warranty claims, less rejected claims---various reasons why it is vital for documentation to be completed. However,...
Re: GM DOCUMENT DIAG VS REPAIR TIME - 12/27/2007
If the 3.1 is clocked and well documented you can OLH the remainder of time. Techs should know that if they exceed 18 minutes to diag. they should punch time. Was there extra wire chasing involved, or repairs?
Lost Dog - 02/18/2008
... returning home, we received a call from our customer stating he can't find his dog anywhere, and would we check the trunk of his vehicle. Upon opening the trunk we found a very happy dog who became the hit of our shop, receiving lots of treats and hugs!...
L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
I HAVE A 2006 COLORADO -- 1GCCS196568320753 WE SUBLET IT TO A BODY SHOP: NEEDED TO REPLACE/PAINT L-FRONT DOOR SHELL PT#88944114, REPAINT JAMBS & INTERIOR / WITH SOME BLENDING TO ADJOINING PANEL PLUS WE HAD TO REPLACE L-FRONT DOOR CHECK PT#15216939 (I...
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
You can only get what warranty pays, regardless of what time the sublet shop has invested. I would do a front door color/clear coat. Blending time is obtained by using the color/clear coat labor operation for the additional panels. Reduced time allowance...
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
Since you had to replace the door shell you might use S0851 (door replacement)which will should cover the part as well as the extra time for replacing, then add your paint labor time to reg hrs like h&kchevy said.
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
(MARK) I WAS ALWAYS TOLD: "S" LABOR OPS WERE FOR TRANSPORTATION CLAIMS ONLY ???? WAS I MIS-INFORMED ??
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
[quote] Rhonda: (MARK) I WAS ALWAYS TOLD: "S" LABOR OPS WERE FOR TRANSPORTATION CLAIMS ONLY ???? WAS I MIS-INFORMED ?? [/quote] Technically they are for T-claims, but I have used them as a "closest to" labor op and they pay ok. I make sure to note ...
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
... that it is closest to. [/quote] I thought the same as Rhonda, they were only for t-claims. Also, do they really read the comments we type in there? LOL....
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
WHAT ABOUT A1231 WITH ADD TIME?
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
... types of paint mixing/repair work. Also, check the labor operation add-ons, which will give you additional time/information for specific labor ops, especiallty in the case of painting door jambs to match, etc. The warranty operations manual has (starting...
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/24/2008
... them, or if for some reason engineering looks into it they get read otherwise only other dealers would read them in vis for more info. ...
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/25/2008
... the repair amount entered into net amount. I would use the labor operation that best describes what was repaired. You didn't state why a door skin was replaced.That might be a key as to the labor operation that you need to use. Also, I believe a sublet...
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/26/2008
[quote] BETTY VARA: Also, I believe a sublet repair can be no more than 10% more than what the labor time guide would pay. You might want to ask your area service rep for advice on this claim or possible the DBC. [/quote] Refer to Policy 1.5.8- The following...
DEALERWORLD "SI" DOWN - NEED ASST - 10/03/2008
... BUT I CANT LOOK UP OP CODES & I CANT PUT THIS ON OFF UNTIL I CAN.... COULD SOMEONE PLEASE TELL ME WHAT THE LABOR OP WOULD BE ON.... 1) FRONT DIFFERENTIAL CASE 2) RIGHT FRONT AXLE SEAL THANKS AHEAD OF TIME FOR ANY ASSISTANCE...
RIGHT DOOR MODULE LABOR OP?? - 11/05/2008
2004 TAHOE: LOOKING FOR A LABOR OP FOR... TECH SAYS - PASSENGER DOOR MODULE PARTS DEPT - SHOWS PT#15883319 EPIC BY PART# - DOOR LOCK / SIDE WINDOW SWITCH NOT LOCATING A LABOR OP ????? PLEASE HELP
Re: RIGHT DOOR MODULE LABOR OP?? - 11/05/2008
I found in SI labor op N2116 passenger side front door switch module.
Re: RIGHT DOOR MODULE LABOR OP?? - 11/06/2008
Yup, that's it! I had that one just a day or two ago.... Brian
Re: uploading attachments in global - 05/30/2012
... to it now? I can't say I've ever added an attachment after a job card has been paid but I would think that if you're using the debit/credit option to make an adjustment then the process would be the same. Just click on attatchment and browse for your...
Forum - 10/07/2021
Thank you for the feedback, I was thrown into this role, and have so much learning to do. But also these guys have done whatever they wanted and the old admin would do whatever with it. as in go by gm and then give tec the time on internal. Total Cluster!...
Forum - 07/19/2022
... the consumption test. You might be able to claim it if you do a repair at a later date but what if it is not consuming oil at an abnormal rate? That wouldn't be warranty. My general rule is if you don't fix anything you can't charge GM but if you...
Re: Service Agent Summary Analysis Report - 09/11/2013
... we were at 14% the last time i looked we were 0.4 but the report says for august we were 1.9% ..we dont ever do that many repeat repairs...not sure whats happening !!!!...
Re: uploading attachments in global - 05/19/2012
I don't do it often but there is a download/attachment button on the bottom left hand corner of the last page of the download screen. I haven't had any issues using it, I just have to have the document saved into my documents in order to retreive it....
WPC and Cores - 01/25/2017
... I see the requirement for attaching the "core exchange value documentation" to the job card. What is being used for this documentation? Is a print out of the price information from EPIC on the part number showing the core amount okay or is...
Forum - 10/11/2016
... one and OLH for the second side and do the same for the rear doors. If you do that then you would do the same for all of them. IF, the front one caused the rear door one to bend or become deformed then that is subsequent damage and you would...
Re: 08 Buick Lucerne -Looking for a labor operation - 07/02/2008
... door handle is part of the interior door panel. We replaced an inside door handle and to get it you have to get the whole inside door trim piece. Makes for an expensive door handle!...
Forum - 01/18/2022
... Report goes down, then I need to be concerned and get with my Manager to see if we can determine what's causing it and correct it, right? 350 to 300, to 200 is a bad incline....
Bolt Drive Motor Battery Replacement claims Error code 856 - 11/19/2021
... does have the correct SPS code,,,but there is only one line showing a programming event and when you read the Doc 5908728 pg 9 it seems to indicate there should be 3 programmming events ? Programming / Capacity learn / EV range reset are mentioned,,,does...
Files and Organization - 12/10/2021
... numerous docs on the same subject but nothing that is all inclusive in one overall doc. What I have resorted to,,,and it works for me,,,is that when the newsletter or any other doc or bulletin is published and it has unique info i will cut it out...
GM Transportation Damage Codes Help Card - 03/26/2018
Accurately document transportation damage or discrepancies to ensure reimbursement.Download Card
GM not recognizing SAVI scans with Eadvisor - 08/14/2024
why are many of our Eadvisor scans with the dongle rejecting with GM saying no dongle scan was done and we have the printout in file showing it was done??
Forum - 08/23/2018
... $18.00 and I get the 1% bonus. But I have been working here for 30 years. I think if you have any amount of experience in warranty administration then the hourly rate should reflect that. I feel like a commission is based on the...
towing and courtesy transportation coverage - 12/22/2021
... ,,,especially for towing,,one all encompassing doc that addresses all situations,,,and that is what we needFormat: Article...
Re: Warranty Admin. job description - 12/04/2008
... repair orders. In our dealership he adds labor ops and approves repair orders, however if I wouldnt double check repair orders most would come back rejected. Im thinking its my job to double check and question him from time to time.......
Re: Warranty Admin. job description - 12/04/2008
i try my best here but my comptroller isnt any help whatsoever and the owner of the place lets service manager have the final say...real fun place to work some days...i dont back down when i know im in the right though..just hope it doesnt make me lo...
Forum - 03/13/2017
I would call the DBC about it, sometimes there's a glitch for some reason, they'll escalate the case for a fix. I don't know why it would reject for that. The program states Cadillac is reimbursed $47/day. If the rental VIN is a Cadillac...
Re: Oil leak diagnosis - 03/31/2009
Whatever GM part # is charged out by parts dept. for dye--I must admit I haven't paid attention to the part # charged out, and don't have one right now to check.
Forum - 02/01/2021
We have done a couple, for the shifter. What's your question?
Forum - 05/02/2018
I SUBMITTED THE RECALL WITH A PART COUNT OF 1 SINCE IT WOULDN'T ACCEPT .5 BUT CUT MY COST DOWN TO HALF PRICE AND IT PAID
Recalls that state "Canada Only"? - 02/06/2019
... done to determine if the recall can be completed? If further investigation needs to be done, what and where? ...
CPO Labor ops and bulletins - 02/05/2021
... bumper to bumper part of the CPO and it has a bulletin on the model. I was told that it really wouldn't be covered that I would have to use a labor op in SI. Is there somewhere I can look to tell me Hey bulletins wouldn't be covered? I looked...
I found in SI labor op N2116 passenger side front door switch module.
Re: RIGHT DOOR MODULE LABOR OP?? - 11/06/2008
Yup, that's it! I had that one just a day or two ago.... Brian
Re: uploading attachments in global - 05/30/2012
... to it now? I can't say I've ever added an attachment after a job card has been paid but I would think that if you're using the debit/credit option to make an adjustment then the process would be the same. Just click on attatchment and browse for your...
Forum - 10/07/2021
Thank you for the feedback, I was thrown into this role, and have so much learning to do. But also these guys have done whatever they wanted and the old admin would do whatever with it. as in go by gm and then give tec the time on internal. Total Cluster!...
Forum - 07/19/2022
... the consumption test. You might be able to claim it if you do a repair at a later date but what if it is not consuming oil at an abnormal rate? That wouldn't be warranty. My general rule is if you don't fix anything you can't charge GM but if you...
Re: Service Agent Summary Analysis Report - 09/11/2013
... we were at 14% the last time i looked we were 0.4 but the report says for august we were 1.9% ..we dont ever do that many repeat repairs...not sure whats happening !!!!...
Re: uploading attachments in global - 05/19/2012
I don't do it often but there is a download/attachment button on the bottom left hand corner of the last page of the download screen. I haven't had any issues using it, I just have to have the document saved into my documents in order to retreive it....
WPC and Cores - 01/25/2017
... I see the requirement for attaching the "core exchange value documentation" to the job card. What is being used for this documentation? Is a print out of the price information from EPIC on the part number showing the core amount okay or is...
Forum - 10/11/2016
... one and OLH for the second side and do the same for the rear doors. If you do that then you would do the same for all of them. IF, the front one caused the rear door one to bend or become deformed then that is subsequent damage and you would...
Re: 08 Buick Lucerne -Looking for a labor operation - 07/02/2008
... door handle is part of the interior door panel. We replaced an inside door handle and to get it you have to get the whole inside door trim piece. Makes for an expensive door handle!...
Forum - 01/18/2022
... Report goes down, then I need to be concerned and get with my Manager to see if we can determine what's causing it and correct it, right? 350 to 300, to 200 is a bad incline....
Bolt Drive Motor Battery Replacement claims Error code 856 - 11/19/2021
... does have the correct SPS code,,,but there is only one line showing a programming event and when you read the Doc 5908728 pg 9 it seems to indicate there should be 3 programmming events ? Programming / Capacity learn / EV range reset are mentioned,,,does...
Files and Organization - 12/10/2021
... numerous docs on the same subject but nothing that is all inclusive in one overall doc. What I have resorted to,,,and it works for me,,,is that when the newsletter or any other doc or bulletin is published and it has unique info i will cut it out...
GM Transportation Damage Codes Help Card - 03/26/2018
Accurately document transportation damage or discrepancies to ensure reimbursement.Download Card
GM not recognizing SAVI scans with Eadvisor - 08/14/2024
why are many of our Eadvisor scans with the dongle rejecting with GM saying no dongle scan was done and we have the printout in file showing it was done??
Forum - 08/23/2018
... $18.00 and I get the 1% bonus. But I have been working here for 30 years. I think if you have any amount of experience in warranty administration then the hourly rate should reflect that. I feel like a commission is based on the...
towing and courtesy transportation coverage - 12/22/2021
... ,,,especially for towing,,one all encompassing doc that addresses all situations,,,and that is what we needFormat: Article...
Re: Warranty Admin. job description - 12/04/2008
... repair orders. In our dealership he adds labor ops and approves repair orders, however if I wouldnt double check repair orders most would come back rejected. Im thinking its my job to double check and question him from time to time.......
Re: Warranty Admin. job description - 12/04/2008
i try my best here but my comptroller isnt any help whatsoever and the owner of the place lets service manager have the final say...real fun place to work some days...i dont back down when i know im in the right though..just hope it doesnt make me lo...
Forum - 03/13/2017
I would call the DBC about it, sometimes there's a glitch for some reason, they'll escalate the case for a fix. I don't know why it would reject for that. The program states Cadillac is reimbursed $47/day. If the rental VIN is a Cadillac...
Re: Oil leak diagnosis - 03/31/2009
Whatever GM part # is charged out by parts dept. for dye--I must admit I haven't paid attention to the part # charged out, and don't have one right now to check.
Forum - 02/01/2021
We have done a couple, for the shifter. What's your question?
Forum - 05/02/2018
I SUBMITTED THE RECALL WITH A PART COUNT OF 1 SINCE IT WOULDN'T ACCEPT .5 BUT CUT MY COST DOWN TO HALF PRICE AND IT PAID
Recalls that state "Canada Only"? - 02/06/2019
... done to determine if the recall can be completed? If further investigation needs to be done, what and where? ...
CPO Labor ops and bulletins - 02/05/2021
... bumper to bumper part of the CPO and it has a bulletin on the model. I was told that it really wouldn't be covered that I would have to use a labor op in SI. Is there somewhere I can look to tell me Hey bulletins wouldn't be covered? I looked...
Forum - 03/08/2023
... you are talking about. Looking at the warranty history I do not see the ZSET transaction to add whatever hardware you are trying to warranty. The next thing I would do is use the warranty job aid with the VIN and part number for whatever you are doing...
Re: MISSING REMOTES TRANSPORTATION ISSUE - 09/23/2008
Was the missing remotes noted on the delivery receipt? If so, use 28-08-6 and LO R4490 to replace the remote. If not, you'll have to send a LON if you're within the time limits. If you're out of the time limit for reporting damage, we usually bill the...
Forum - 09/25/2007
... mixing time and material allowance. You should have a quick reference card that you should use and whatever the amount is look on the back and whatever bracket it is in use it and add the amount into net ...
Forum - 12/06/2017
I beleive, when the changes happened in July, there was also something that said P&P wouldn't update until later in the yr...whatever that means? So, I go by the matrix saying OLH is prior to submission.
Re: CURIOUS ABOUT PAY - 01/26/2012
... why you deserve to earn more. Even though the service manager is ultimately responsible for what's on every job card, aren't you as the warranty administrator the one who helps keep his hiney out of the fire if you get audited? You would probably be...
Forum - 01/12/2023
As long as your DMA (or whatever they call them this week) is okay with you doing crossline you can do any repairs on Cadillac except for the factory included maintenance. As you know you MUST be a Cadillac certified dealer to do that. Sometimes your...
Forum - 02/14/2022
... to provide that you simply won't be able to know without having worked on the vehicle yourself. I wouldn't disagree that JLW couldn't come up with some relevant information on this topic for the Warranty Administrator role but it shouldn't be to teach...
Forum - 12/13/2021
Thank you so much! I just pulled up Doc 5532254 in SI for all the Maintenance rates and it still shows all the CPO rates at the old rates. I don't see anything showing that they should now be submitted with the New rates. I guess I'll keep...
Forum - 10/01/2018
... That being said, I am just a Warranty Adminstrator and have only been doing this for 3 years, but wouldn't it make more sense to have a LOP that would pay techs for their time in situations that the concern can't be duplicately in very difficult...
Forum - 04/03/2018
... this additional time considered "true OLH"...and, "Or, is it more of an administrative thing that wouldn't require a separate time punch". To the 1st question, I would say this IS true OLH so all OLH time stamp and manager approval requirements...
Forum - 08/30/2017
... as the causal part and op? The steering gear isn't covered at that time and mileage. I wouldn't have thought you'd need to move it as long as the housing or the pump caused the failure of the gear. I know in the past I've been...
Policy Evaluation Tool? - 05/25/2017
... if the dollar amount is stated as a zero dollar amount, any policy repair must be preapproved by you DMA/DMC."The portion that reads "if the dollar amount is stated zero"...the question is, WHERE...if the dollar amount is stated zero, where? If...
Fluids/Coolant Units - 01/20/2016
... $10.00 for the coolant in net items. Do you charge the coolant out on the repair order? If so, in what increment (gallons, half gallons, etc.) Or... what's your process? Thanks! ...
Re: Recall 09051 Brake Booster Vacuum Hose Check Valves - 07/09/2009
I just checked and the ones I have done paid ok at the 0.3-not sure why yours has reduced.
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 04/06/2010
We've done two of them, and both have shown up as PENDING. Same error message as yours.
Re: Recalls on GWM - 03/04/2010
WHEN YOU USE ZFAT YOU DONT HAVE COMPLAINT OR FAILURE CODES...IN GWM THEY CALL THEM CAUSE CODES AND COMPLAINT CODES...SO YOULL JUST PASS THOSE UP...
Re: Same RO, 2 repair attempts - 03/04/2009
... in practice it doesn't always happen. It's one of those rock/hard place deals. If it comes back you'll likely have to B auth and have overlap and another repair for same concern. If it's left open the days add up. Of course, the bulletins often...
Forum - 08/20/2018
... most of the money that you've submitted and been paid for. My commission is based soley on what we received payment for on for warranty parts and labor. PDI labor gets processed internally here to go onto the 261A schedule so that doesn't...
Forum - 10/02/2019
... on some of the computers with the programming code lists and attached them. We are doing exactly what we are supposed to do, the correct modules are being programmed, we have supporting documentation but their "system" doesn't work and they just want...
Forum - 09/04/2024
... tech documents the failure and for us in VA whether or not the vehicle has active E2 coverage. I would rather submit an additional line (personally) with the muffler as it's own failure. However if your tech documents that the front pipe failure caused...
Forum - 06/01/2023
... the situation where a vehicle shows up with a dead battery and cannot be scanned, the vehicle would require a jump or charge. The vehicle will then require a dongle device scan for the job card write up. The dongle devices support scanning on vehicles...
Forum - 04/12/2023
... You can check out the infomation on Savi that is available on the Warranty Resource Center. I wouldn't think LPO's would need scanned since PDI's do not require it.I hope this helped you a little....
Forum - 04/29/2019
I guess that's what's confusing me. I don't know if something has changed or if I never understood it to begin with. I don't remember having so much difficulty with claim types. I thought that for part warranties...
Forum - 04/13/2021
... they aren't in the story I give them the tickets back even if they attach the printouts. Call me whatever you want. To answer your question, the only way to retrieve them if they don't give you printouts (which are way better now) or put them in the...
Re: PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/22/2010
The program is supposed to cover "factory-fill grade of oil" not whatever the customer wants. We are charging the customer the difference of synthetic oil after the $20 mark if the vehicle isn't required to have synthetic per GM. The customer is choosing...
... you are talking about. Looking at the warranty history I do not see the ZSET transaction to add whatever hardware you are trying to warranty. The next thing I would do is use the warranty job aid with the VIN and part number for whatever you are doing...
Re: MISSING REMOTES TRANSPORTATION ISSUE - 09/23/2008
Was the missing remotes noted on the delivery receipt? If so, use 28-08-6 and LO R4490 to replace the remote. If not, you'll have to send a LON if you're within the time limits. If you're out of the time limit for reporting damage, we usually bill the...
Forum - 09/25/2007
... mixing time and material allowance. You should have a quick reference card that you should use and whatever the amount is look on the back and whatever bracket it is in use it and add the amount into net ...
Forum - 12/06/2017
I beleive, when the changes happened in July, there was also something that said P&P wouldn't update until later in the yr...whatever that means? So, I go by the matrix saying OLH is prior to submission.
Re: CURIOUS ABOUT PAY - 01/26/2012
... why you deserve to earn more. Even though the service manager is ultimately responsible for what's on every job card, aren't you as the warranty administrator the one who helps keep his hiney out of the fire if you get audited? You would probably be...
Forum - 01/12/2023
As long as your DMA (or whatever they call them this week) is okay with you doing crossline you can do any repairs on Cadillac except for the factory included maintenance. As you know you MUST be a Cadillac certified dealer to do that. Sometimes your...
Forum - 02/14/2022
... to provide that you simply won't be able to know without having worked on the vehicle yourself. I wouldn't disagree that JLW couldn't come up with some relevant information on this topic for the Warranty Administrator role but it shouldn't be to teach...
Forum - 12/13/2021
Thank you so much! I just pulled up Doc 5532254 in SI for all the Maintenance rates and it still shows all the CPO rates at the old rates. I don't see anything showing that they should now be submitted with the New rates. I guess I'll keep...
Forum - 10/01/2018
... That being said, I am just a Warranty Adminstrator and have only been doing this for 3 years, but wouldn't it make more sense to have a LOP that would pay techs for their time in situations that the concern can't be duplicately in very difficult...
Forum - 04/03/2018
... this additional time considered "true OLH"...and, "Or, is it more of an administrative thing that wouldn't require a separate time punch". To the 1st question, I would say this IS true OLH so all OLH time stamp and manager approval requirements...
Forum - 08/30/2017
... as the causal part and op? The steering gear isn't covered at that time and mileage. I wouldn't have thought you'd need to move it as long as the housing or the pump caused the failure of the gear. I know in the past I've been...
Policy Evaluation Tool? - 05/25/2017
... if the dollar amount is stated as a zero dollar amount, any policy repair must be preapproved by you DMA/DMC."The portion that reads "if the dollar amount is stated zero"...the question is, WHERE...if the dollar amount is stated zero, where? If...
Fluids/Coolant Units - 01/20/2016
... $10.00 for the coolant in net items. Do you charge the coolant out on the repair order? If so, in what increment (gallons, half gallons, etc.) Or... what's your process? Thanks! ...
Re: Recall 09051 Brake Booster Vacuum Hose Check Valves - 07/09/2009
I just checked and the ones I have done paid ok at the 0.3-not sure why yours has reduced.
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 04/06/2010
We've done two of them, and both have shown up as PENDING. Same error message as yours.
Re: Recalls on GWM - 03/04/2010
WHEN YOU USE ZFAT YOU DONT HAVE COMPLAINT OR FAILURE CODES...IN GWM THEY CALL THEM CAUSE CODES AND COMPLAINT CODES...SO YOULL JUST PASS THOSE UP...
Re: Same RO, 2 repair attempts - 03/04/2009
... in practice it doesn't always happen. It's one of those rock/hard place deals. If it comes back you'll likely have to B auth and have overlap and another repair for same concern. If it's left open the days add up. Of course, the bulletins often...
Forum - 08/20/2018
... most of the money that you've submitted and been paid for. My commission is based soley on what we received payment for on for warranty parts and labor. PDI labor gets processed internally here to go onto the 261A schedule so that doesn't...
Forum - 10/02/2019
... on some of the computers with the programming code lists and attached them. We are doing exactly what we are supposed to do, the correct modules are being programmed, we have supporting documentation but their "system" doesn't work and they just want...
Forum - 09/04/2024
... tech documents the failure and for us in VA whether or not the vehicle has active E2 coverage. I would rather submit an additional line (personally) with the muffler as it's own failure. However if your tech documents that the front pipe failure caused...
Forum - 06/01/2023
... the situation where a vehicle shows up with a dead battery and cannot be scanned, the vehicle would require a jump or charge. The vehicle will then require a dongle device scan for the job card write up. The dongle devices support scanning on vehicles...
Forum - 04/12/2023
... You can check out the infomation on Savi that is available on the Warranty Resource Center. I wouldn't think LPO's would need scanned since PDI's do not require it.I hope this helped you a little....
Forum - 04/29/2019
I guess that's what's confusing me. I don't know if something has changed or if I never understood it to begin with. I don't remember having so much difficulty with claim types. I thought that for part warranties...
Forum - 04/13/2021
... they aren't in the story I give them the tickets back even if they attach the printouts. Call me whatever you want. To answer your question, the only way to retrieve them if they don't give you printouts (which are way better now) or put them in the...
Re: PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/22/2010
The program is supposed to cover "factory-fill grade of oil" not whatever the customer wants. We are charging the customer the difference of synthetic oil after the $20 mark if the vehicle isn't required to have synthetic per GM. The customer is choosing...
Re: Tire pressure monitors labor ops - 10/16/2008
CC usually doesn't cause rejects unless whatever is used is not a valid CC. Same as FC, won't cause rejects unless it should be specific such as a measurement, a program code, etc. As long as they are valid and don't require specifics you should be...
Forum - 09/14/2017
Does your dealership have its own body shop or do you sublet? If it's sublet then it's pretty easy since you'll use sublet to submit it and just look up the operation for the area that was fixed. If you do your own (like we do) then it is...
Re: Service Agent Installed Warranty - 02/12/2013
... dealer to go with your RO. You'll also need to find out which injector was replaced because it would only cover if the same injector is bad. ...
Re: Complaint Codes - 01/28/2013
... online with ADP and they worked it out. Turns out the downloadable upgrade file had issues and wouldn't update the system correctly. For those of you with ADP who still can't submit due to the complaint code error issue, please contact ADP and ask...
Forum - 02/01/2017
Haha...there's that WHY again! I think part of their job description is to try and be cryptic! All we can do is document, document, document!
Becky - 11/13/2007
... to get paid for the work they did becuase their paperwork isn't complete. Hit their paychecks and you get their attention REALLY fast....
Re: OLD RECALL LISTING ???? - 04/10/2009
[quote] Becky H: .... YOU WILL HAVE TO H ROUTE WHATEVER YOU DO BECAUSE OF THE AGE OF THE VEHICLE [/quote] Since it is a recall I don't think you'll have to H-route. The recall's should pay without H-route regardless of age of vehicle.
Forum - 06/12/2019
... this doc also requires the doc id to be put into the claim in the labor op dependency field. You will put the doc id number in, hit spacebar once, then put the grid location. example: 123456_J7 for doc id 123456 and grid location J7. ...
Forum - 12/27/2023
... collect all the needed Data, I use the rental form from here and make them fill it in. If they don't get me the information to extend it it doesn't get done. I have them tell me when the customer went in the rental so I can gently remind them but the...
Forum - 08/28/2018
... put it on the job card for when I flag them the time. I also make sure that they understand what kind of information we'll need for the claim so that it's there and ready for me once they're done with the job. Once they're done, I flag them...
Re: Over The Counter Part Warranties - 07/10/2008
ON CT-B YOU DON'T NEED A VIN TO SUBMIT AS LONG AS YOUR NOT TRYING TO COLLECT LABOR BUT WILL ONLY PAY 30% MARK-UP ON PART. SINCE ITS ON A 1987 MODEL THATS ALL YOU'D GET ANYWAY. STILL HAVE TO USE AUTH G. BUT YOU DON'T HAVE TO H-RTE.
Bumper-to-Bumper Warranty coverage? - 11/22/2016
... covered under bumper to bumper and I don't know how to find out and feel bad saying "I don't know, you'll have to ask our Manager". ...
Re: Transmission diagnostic worksheet? - 09/02/2015
So I think what you're mentioning seeing is what it states in the GWM Manual: "Supporting documentation includes but is not limited to; sublet invoices, alignment printout, diagnostic worksheets, delivery receipt, test equipment printouts." (If you look...
Re: LABOR ONLY OPS AND LABOR DEPENDANCY FIELD - 05/02/2012
Yeah, I don't think it actually matters what you type into the dependency field if it shows up, just that you put something there. Now obviously you'll put in the correct information as needed but if you don't add the coordinates to the line then there's...
Forum - 02/01/2017
... mentioned to multiple people at the DBC (who I was told actually writes the bulletins) that it would be nice if they added a brief description of the coverage next to the speical coverage bulletin number like they do wtih recalls. Also, you don't...
Forum - 08/08/2017
The only Service Contract claim I've done is for GMPP. If that is what you're Service Contract is, they only pay List price, not cost. We use PBS and when selecting what kind of claim on the RO, you have to select WGPC, NOT W. Then the...
Re: Follow Up Phone Calls - 04/14/2008
... TYPES OF WARRANTY CLAIMS. ITS INTERESTING MAKING THESE CALLS, IF A CUSTOMER IS DISSATISFIED FOR WHATEVER REASON, HE/SHE WILL PROVIDE DISSATISFACTION TO THE ONE MAKING THE CALLS, VS DEPARTMENTS OR MANAGEMENT. THIS GIVES FEEDBACK FOR ALL DEPARTMENTS GREATLY...
Re: PRE-GWM RENTAL REJECT RESUBMISSION ??? - 03/11/2010
... for debiting/adding to a claim that paid in WINS now that you're on Global. Hope this is what you're after!...
Forum - 11/13/2024
... I submit for the WCP or flooring first and then the recall itself when the repair is done. If you don't submit for the WCP before the recall it will have to be h routed....
Forum - 11/09/2023
I wouldn't. I would use the failed programming as diag, since he won't be diagnosing it when the part comes in
Forum - 02/19/2024
1.4 wouldn't go through. I had to use 1.0 base and the balance OLH. Not sure why.
Forum - 06/09/2020
It should be related to what he did. I would use something close to the time he is trying to claim. Whatever the ring is attached to, or whatever he had to remove to gain access to the debris for removal.
Forum - 09/04/2020
This scenario usually happens when a customer brings it in for us to see what's wrong with the vehicle, and declines repairs.
Forum - 11/23/2021
Aced it!! we got the FSE involved and apparently not all the steps are included on the computer when doing the programming,,,he copied them down in advance and it went thru after Techline added the VIN in,,,it has 3 modules to go thru to get done,,,but...
part cover under the bumper to bumper warranty - 07/29/2021
Customer got stranded to vehicle for repaiers in a shop paid for repiears whats remreimbursed
CC usually doesn't cause rejects unless whatever is used is not a valid CC. Same as FC, won't cause rejects unless it should be specific such as a measurement, a program code, etc. As long as they are valid and don't require specifics you should be...
Forum - 09/14/2017
Does your dealership have its own body shop or do you sublet? If it's sublet then it's pretty easy since you'll use sublet to submit it and just look up the operation for the area that was fixed. If you do your own (like we do) then it is...
Re: Service Agent Installed Warranty - 02/12/2013
... dealer to go with your RO. You'll also need to find out which injector was replaced because it would only cover if the same injector is bad. ...
Re: Complaint Codes - 01/28/2013
... online with ADP and they worked it out. Turns out the downloadable upgrade file had issues and wouldn't update the system correctly. For those of you with ADP who still can't submit due to the complaint code error issue, please contact ADP and ask...
Forum - 02/01/2017
Haha...there's that WHY again! I think part of their job description is to try and be cryptic! All we can do is document, document, document!
Becky - 11/13/2007
... to get paid for the work they did becuase their paperwork isn't complete. Hit their paychecks and you get their attention REALLY fast....
Re: OLD RECALL LISTING ???? - 04/10/2009
[quote] Becky H: .... YOU WILL HAVE TO H ROUTE WHATEVER YOU DO BECAUSE OF THE AGE OF THE VEHICLE [/quote] Since it is a recall I don't think you'll have to H-route. The recall's should pay without H-route regardless of age of vehicle.
Forum - 06/12/2019
... this doc also requires the doc id to be put into the claim in the labor op dependency field. You will put the doc id number in, hit spacebar once, then put the grid location. example: 123456_J7 for doc id 123456 and grid location J7. ...
Forum - 12/27/2023
... collect all the needed Data, I use the rental form from here and make them fill it in. If they don't get me the information to extend it it doesn't get done. I have them tell me when the customer went in the rental so I can gently remind them but the...
Forum - 08/28/2018
... put it on the job card for when I flag them the time. I also make sure that they understand what kind of information we'll need for the claim so that it's there and ready for me once they're done with the job. Once they're done, I flag them...
Re: Over The Counter Part Warranties - 07/10/2008
ON CT-B YOU DON'T NEED A VIN TO SUBMIT AS LONG AS YOUR NOT TRYING TO COLLECT LABOR BUT WILL ONLY PAY 30% MARK-UP ON PART. SINCE ITS ON A 1987 MODEL THATS ALL YOU'D GET ANYWAY. STILL HAVE TO USE AUTH G. BUT YOU DON'T HAVE TO H-RTE.
Bumper-to-Bumper Warranty coverage? - 11/22/2016
... covered under bumper to bumper and I don't know how to find out and feel bad saying "I don't know, you'll have to ask our Manager". ...
Re: Transmission diagnostic worksheet? - 09/02/2015
So I think what you're mentioning seeing is what it states in the GWM Manual: "Supporting documentation includes but is not limited to; sublet invoices, alignment printout, diagnostic worksheets, delivery receipt, test equipment printouts." (If you look...
Re: LABOR ONLY OPS AND LABOR DEPENDANCY FIELD - 05/02/2012
Yeah, I don't think it actually matters what you type into the dependency field if it shows up, just that you put something there. Now obviously you'll put in the correct information as needed but if you don't add the coordinates to the line then there's...
Forum - 02/01/2017
... mentioned to multiple people at the DBC (who I was told actually writes the bulletins) that it would be nice if they added a brief description of the coverage next to the speical coverage bulletin number like they do wtih recalls. Also, you don't...
Forum - 08/08/2017
The only Service Contract claim I've done is for GMPP. If that is what you're Service Contract is, they only pay List price, not cost. We use PBS and when selecting what kind of claim on the RO, you have to select WGPC, NOT W. Then the...
Re: Follow Up Phone Calls - 04/14/2008
... TYPES OF WARRANTY CLAIMS. ITS INTERESTING MAKING THESE CALLS, IF A CUSTOMER IS DISSATISFIED FOR WHATEVER REASON, HE/SHE WILL PROVIDE DISSATISFACTION TO THE ONE MAKING THE CALLS, VS DEPARTMENTS OR MANAGEMENT. THIS GIVES FEEDBACK FOR ALL DEPARTMENTS GREATLY...
Re: PRE-GWM RENTAL REJECT RESUBMISSION ??? - 03/11/2010
... for debiting/adding to a claim that paid in WINS now that you're on Global. Hope this is what you're after!...
Forum - 11/13/2024
... I submit for the WCP or flooring first and then the recall itself when the repair is done. If you don't submit for the WCP before the recall it will have to be h routed....
Forum - 11/09/2023
I wouldn't. I would use the failed programming as diag, since he won't be diagnosing it when the part comes in
Forum - 02/19/2024
1.4 wouldn't go through. I had to use 1.0 base and the balance OLH. Not sure why.
Forum - 06/09/2020
It should be related to what he did. I would use something close to the time he is trying to claim. Whatever the ring is attached to, or whatever he had to remove to gain access to the debris for removal.
Forum - 09/04/2020
This scenario usually happens when a customer brings it in for us to see what's wrong with the vehicle, and declines repairs.
Forum - 11/23/2021
Aced it!! we got the FSE involved and apparently not all the steps are included on the computer when doing the programming,,,he copied them down in advance and it went thru after Techline added the VIN in,,,it has 3 modules to go thru to get done,,,but...
part cover under the bumper to bumper warranty - 07/29/2021
Customer got stranded to vehicle for repaiers in a shop paid for repiears whats remreimbursed
Forum - 08/17/2022
... The techs do not do that process but for the RPT process it makes sense to have the tech do it. I would agree that it would be nice if they did a screen shot or something but these seem to have suddenly died off and several of us have offered GM feedback...
Forum - 06/17/2022
ok,,several questions you raise,,,first i would get the reps approval,,,can be via email per the latest instructions,,,to go with the $55 rate. The insurance question is referring to the owners personal insurance as you dont want them to double...
Forum - 06/17/2022
... to go through and send the time punches showing that our Volt tech had indeed done the repair and what the mix up was. Won't make that mistake again. :-( You'll also need the SPS code for the programming when you enter in the claim. I have had...
Re: Emission Warranty - 11/16/2010
OK, I lost this on. But if emission E is bumper to bumper, whats the point?
Re: Warranty - 12/13/2010
i did this morning with reynolds...wouldnt transmit my claim...something about host...i think it is ok now...i went to gwm and submitted it..
Re: Another fuel question - 06/18/2009
I WOULDN'T TRY FOR IT. FUEL WOULD BE A CUSTOMER PAY ITEM.
Re: Parts Missing From LPO Add-on DVD headrests - 11/18/2009
I would start with a call to DBC. I wouldn't think the carrier would be responsible for that stuff.
Re: Gremlins - 05/20/2008
I have a gremlin steak ready to send your way.. it is called IE7 Pro plug in. I recently downloaded this plug in and it has a mini download manager. For some reason the warranty newsletter and the mini download manager don't like each other. If I disable...
Re: 04-06-03-013A CLARIFICATION - 03/12/2008
Ken... I have always been told, you code to the "deepest" failed part (which wouldnt that be the module)
Re: RECALL - 12/27/2007
With aftermarket add-ons, we always make the customer pay whatever the olh would be in a situation like that.
Re: RECALL - 12/27/2007
With aftermarket add-ons, we always make the customer pay whatever the olh would be in a situation like that.
Sublet S1 and S2 - 09/19/2007
Kristen - whats the difference between the 2 is sublet1 for .2 and does sublet 2 mean you can claim .5
Re: DIAL INDICATOR READINGS ??? - 08/12/2008
This is the first I've heard of these measurements being required. Doc 1558592 doesn't state that it is required documentation--does it state this elsewhere? Just wondering as we are not doing this at all.
Re: POWERTRAIN VS GMPP QUESTION - 02/04/2009
2004 trailblazer wouldnt be covered under the 5/1000k unless is was sold certified recently.think the power train is some 2006 and 2007 models going forward.
17 GMC SAVANA B/S UPR FRT ACCESS PANEL ASM LOP - 06/14/2017
ANY HELP ON A LABOR CODE FOR REPLACING PART #88944255 BODY SIDE UPPER FRONT ACCESS PANEL ASM--IT IS A PANEL THAT COMES DOWN OVER THE SIDE WINDOW ON A 17 GMC SAVANA VAN--IT ALSO HAS TO BE PAINTED--DBC SUGGESTED 1417740 WHICH IS THE WEATHERSTRIP AND PAYS...
Forum - 04/18/2017
if the tech takes the time to get that info for you then probably wouldnt hurt to put it in the comments section of your claim !
Warranty Admin,Illinois - 11/09/2017
We are doing a Corvette magnetic ride suspension calibration upgrade for a 2015 Vette.There is a$350.00 charge to the customer for the download that will be billed to our open account.Included in the notes to the dealer it is stated "installation...
Forum - 01/24/2017
You stated "due to leaking radiator cooler"...wouldn't that then mean you would use the radiator cooler LOP? Then, OLH everything else.
Re: GMPP Radio And Cluster Tax? - 05/19/2011
It's been a long time since I've had one for GMPP but I think it's considered a sublet, so wouldn't be taxed??
Re: Stop Delivery Floor Plan Reimbursement - 07/01/2014
Is anyone having an issue with reject messages for floorplan credit after doing the recall? I have done a few of the recalls that are eligible for floorplan credit. After doing the recall itself, I then use the labor op provided for the floorplan per...
Re: What should I do? - 12/06/2011
... too much discrepancy, if you ever get audited, YOUR fanny is in the fire, not the SM or techs. I would always tell my old SM, "I can get ANYTHING paid. Doesn't mean I should, will, or that it's right. I follow GM rules, NOT YOURS." Luckily, I have...
Forum - 12/15/2016
... any changes to it. I think it's easier to fix things before the paperwork is closed so that what you're looking at makes sense as well as anyone else who needs to look at it too. It's really nice to have it right on paper, especially when...
Forum - 05/18/2020
Mary nailed it. Use whatever component had to be removed to replace the sealant. Don't select the sealant as the failed part, leave the causal part number field blank, and use the description field to identify sealant failure as the cause. If a lower...
Forum - 05/03/2024
I have submitted around 100 t-claims, in the 13 years I have been doing warranty. I have dealt with the 'catastrophic' team over a load of 4 with hail damage, down to simple little things. There has been only 1 t-claim that I couldn't...
Forum - 11/08/2024
I used to tout the accuracy of SI and advise people to use the battery usage chart for the vehicle you are working on. Sadly about 4 months ago GM threw that out the window and started messing with the chart. If you go to your global homepage and...
... The techs do not do that process but for the RPT process it makes sense to have the tech do it. I would agree that it would be nice if they did a screen shot or something but these seem to have suddenly died off and several of us have offered GM feedback...
Forum - 06/17/2022
ok,,several questions you raise,,,first i would get the reps approval,,,can be via email per the latest instructions,,,to go with the $55 rate. The insurance question is referring to the owners personal insurance as you dont want them to double...
Forum - 06/17/2022
... to go through and send the time punches showing that our Volt tech had indeed done the repair and what the mix up was. Won't make that mistake again. :-( You'll also need the SPS code for the programming when you enter in the claim. I have had...
Re: Emission Warranty - 11/16/2010
OK, I lost this on. But if emission E is bumper to bumper, whats the point?
Re: Warranty - 12/13/2010
i did this morning with reynolds...wouldnt transmit my claim...something about host...i think it is ok now...i went to gwm and submitted it..
Re: Another fuel question - 06/18/2009
I WOULDN'T TRY FOR IT. FUEL WOULD BE A CUSTOMER PAY ITEM.
Re: Parts Missing From LPO Add-on DVD headrests - 11/18/2009
I would start with a call to DBC. I wouldn't think the carrier would be responsible for that stuff.
Re: Gremlins - 05/20/2008
I have a gremlin steak ready to send your way.. it is called IE7 Pro plug in. I recently downloaded this plug in and it has a mini download manager. For some reason the warranty newsletter and the mini download manager don't like each other. If I disable...
Re: 04-06-03-013A CLARIFICATION - 03/12/2008
Ken... I have always been told, you code to the "deepest" failed part (which wouldnt that be the module)
Re: RECALL - 12/27/2007
With aftermarket add-ons, we always make the customer pay whatever the olh would be in a situation like that.
Re: RECALL - 12/27/2007
With aftermarket add-ons, we always make the customer pay whatever the olh would be in a situation like that.
Sublet S1 and S2 - 09/19/2007
Kristen - whats the difference between the 2 is sublet1 for .2 and does sublet 2 mean you can claim .5
Re: DIAL INDICATOR READINGS ??? - 08/12/2008
This is the first I've heard of these measurements being required. Doc 1558592 doesn't state that it is required documentation--does it state this elsewhere? Just wondering as we are not doing this at all.
Re: POWERTRAIN VS GMPP QUESTION - 02/04/2009
2004 trailblazer wouldnt be covered under the 5/1000k unless is was sold certified recently.think the power train is some 2006 and 2007 models going forward.
17 GMC SAVANA B/S UPR FRT ACCESS PANEL ASM LOP - 06/14/2017
ANY HELP ON A LABOR CODE FOR REPLACING PART #88944255 BODY SIDE UPPER FRONT ACCESS PANEL ASM--IT IS A PANEL THAT COMES DOWN OVER THE SIDE WINDOW ON A 17 GMC SAVANA VAN--IT ALSO HAS TO BE PAINTED--DBC SUGGESTED 1417740 WHICH IS THE WEATHERSTRIP AND PAYS...
Forum - 04/18/2017
if the tech takes the time to get that info for you then probably wouldnt hurt to put it in the comments section of your claim !
Warranty Admin,Illinois - 11/09/2017
We are doing a Corvette magnetic ride suspension calibration upgrade for a 2015 Vette.There is a$350.00 charge to the customer for the download that will be billed to our open account.Included in the notes to the dealer it is stated "installation...
Forum - 01/24/2017
You stated "due to leaking radiator cooler"...wouldn't that then mean you would use the radiator cooler LOP? Then, OLH everything else.
Re: GMPP Radio And Cluster Tax? - 05/19/2011
It's been a long time since I've had one for GMPP but I think it's considered a sublet, so wouldn't be taxed??
Re: Stop Delivery Floor Plan Reimbursement - 07/01/2014
Is anyone having an issue with reject messages for floorplan credit after doing the recall? I have done a few of the recalls that are eligible for floorplan credit. After doing the recall itself, I then use the labor op provided for the floorplan per...
Re: What should I do? - 12/06/2011
... too much discrepancy, if you ever get audited, YOUR fanny is in the fire, not the SM or techs. I would always tell my old SM, "I can get ANYTHING paid. Doesn't mean I should, will, or that it's right. I follow GM rules, NOT YOURS." Luckily, I have...
Forum - 12/15/2016
... any changes to it. I think it's easier to fix things before the paperwork is closed so that what you're looking at makes sense as well as anyone else who needs to look at it too. It's really nice to have it right on paper, especially when...
Forum - 05/18/2020
Mary nailed it. Use whatever component had to be removed to replace the sealant. Don't select the sealant as the failed part, leave the causal part number field blank, and use the description field to identify sealant failure as the cause. If a lower...
Forum - 05/03/2024
I have submitted around 100 t-claims, in the 13 years I have been doing warranty. I have dealt with the 'catastrophic' team over a load of 4 with hail damage, down to simple little things. There has been only 1 t-claim that I couldn't...
Forum - 11/08/2024
I used to tout the accuracy of SI and advise people to use the battery usage chart for the vehicle you are working on. Sadly about 4 months ago GM threw that out the window and started messing with the chart. If you go to your global homepage and...
Forum - 06/03/2022
I was talking to a couple of other admins about this yesterday. Here is my stance. Nothing changes. I don't care what the rules are I am not telling my techs that they now have license to not punch a job card. My thought is that GM did this to avoid a...
Forum - 11/13/2019
My understanding is that you can include diagnosis, olh, rental if pre-approved, and whatever you want. It is difficult to do that because you need to include everything in your calculation on your pre-approval total and PET so you can determine proper...
Forum - 02/20/2017
... were collected from the management report from those lines. I realize this isn't exactly what I originally asked for, which was 1% from the warranty statements, but in the end I agreed to this because, quite frankly, I didn't expect to get it. ...
What Would You Do - 10/15 - 10/02/2015
... the vehicle remains in effect, and perhaps the corrosion operation should be submitted. The claim would then have two lines-one for the front door and one for the rear doors. How should the hem flange rust be handled on this transaction? ...
Forum - 05/11/2017
The only thing that I would watch out for, is our Reprints show when it was reprinted...you have to be careful that that time is before work was done for the customer's signature. Because if the Reprint (example 930am) is signed by...
Re: AUTH B - 08/11/2008
... always done it like Rhonda... B auth the 2nd line. I think I'm going to try it for a week and see what happens. [/quote] I correct and resubmit the claims every Tues and Fri when I get my claim memo and then it pays next claim cycle. Schedule stays...
Re: Record Keeping - 07/08/2008
I keep all my old schedules. I make notes on them on what has paid, what's h-routed and what returned. I don't have a log book and I find that this way works well for me.
Re: BANKRUPTCY - 12/15/2008
Right now GM pays twice a week,tuesday and fridays.so far so good but wouldn"t be surprised if they defer to once a month.have allready done so with incentive payments on new vehicles.drives the office manager crazy.I submitt claims all day long when...
Re: GW QUESTION cause/complaint codes - 01/22/2010
For the claim memo what I am doing is I create a folder each day and keep them until the end of the week and then make a new folder for the whole week and put all of them into a weekly folder and label it trans summary report for week of "whatever"
Re: Another fuel question - 06/18/2009
YEAH. THE SHOP CHARGES THE CUSTOMER FOR FUEL WHEN IT'S NEEDED DURING A REPAIR, (NOT ENOUGH TO COMPLETE TEST DRIVES OR WHATEVER) WHY SHOULD GM BE CHARGED FOR FUEL ON A REPAIR. THE FUEL STAYS WITH THE VEHICLE AND IS CONSUMED BY THE CUSTOMER NOT GM OR...
Re: What Would You Do - 08/15 - 08/18/2015
I would think to use Transmission replace. The special coverage wouldn't cover all the same parts and labor as the Transmission LOP would. Use of the Transmission LOP would be the most accurate to what was actually done.
Re: What Would You Do - 08/15 - 08/20/2015
I WOULD USE THE REPLACE TRANSMISSION LOP SINCE THE SPECIAL POLICY IS FOR THE REPLACEMENT OF ONLY THE 3-5-REVERSE WAVE PLATE NOT FOR THE REPLACEMENT OF THE TRANSMISSION. THE LABOR OP FOR THE SPECIAL POLICY WOULDN'T SHOW THE CORRECT REPAIR DONE.
Re: Keys for Life Program - 06/02/2015
I figured the only way to get them paid was to use policy but that doesn't seem fair. I think they should have us use ZFAT too then we wouldn't run into this. Thanks for the help!
emission warranty - 12/22/2016
we need something that lets a know the difference between E, E1 , E2 PZEV warranty for those who don't know and whats covered. Format: Article
Re: Other Labor Hours in ADP - 08/15/2013
... Put tech to work, type in DW, should show working, and under STY we put in story "DW time for whatever the time is for and upto the amount of olh requested", date and time and sign the hard card. When they are done they punch off again and punch back...
Re: ADJUSTING A TRANSPORT CLAIM? - 08/08/2012
Since the claim can't be adjusted I wouldn't take the 245.00 loss without calling the DBC its worth a try..I have never debited a transp. claim before not saying it cant be done.. hope this helps!!
Parts amount excessive when there's only one part? - 08/23/2019
Hey,Does anyone know what's up when you get a 072 rejection when there's only one part billed? I know we can self auth. I just don't understand why it's needed. We used the labor operation give in the Job Aid. I asked the DBC and...
Forum - 09/05/2019
I don't think it's in the P&P. I think you have to go to the owner's manual to the What's Not Covered section. There's a statement in the November 2018 J&L newsletter that they're only covered for 12 months starting with the 2019M...
Forum - 01/13/2022
What I am saying, is that it's the service managers role to know what's covered, before it hits your desk. I understand wanting to know, so you don't look like a fool submitting erroneously, but once it hits your desk it's either covered by GM, or at...
Forum - 05/14/2020
... up, you would reimburse the total to customer and submit claim as though you done it and write-off whatever the difference is. I had to do one, years ago, so i could have old info...
Forum - 05/29/2020
If the claim was out of service management's limit's, it would have to be h routed with a copy of the pet attached. I don't know if that was the case. I would'nt think it would reject for additional seals.
Forum - 03/25/2024
I have no idea what cost is Mary. I let them worry about that. I just tell them how to figure it out, from there it is on them. Whatever they are doing currently seems to be working. I just realized though I had them do a condenser for an expired special...
Forum - 05/15/2023
H route them with an explanantion of what happened. Cross your fingers and wait to see what happens. Right now we are still at the 10% until the end of May and they may make some exceptions right now. Service Manager needs to be made aware of these...
PrePaid Maintenance question - 07/08/2023
... you have a selection of New,,Used,,or Lease,,,,and the radio button for New doesnt work?? Whats with this situation?? The global help desk,,,,was no help.....
Forum - 04/24/2024
Our self authorization amount is up to 9 days. Maybe your's is different, but we have to get approval for 10 days or more.
I was talking to a couple of other admins about this yesterday. Here is my stance. Nothing changes. I don't care what the rules are I am not telling my techs that they now have license to not punch a job card. My thought is that GM did this to avoid a...
Forum - 11/13/2019
My understanding is that you can include diagnosis, olh, rental if pre-approved, and whatever you want. It is difficult to do that because you need to include everything in your calculation on your pre-approval total and PET so you can determine proper...
Forum - 02/20/2017
... were collected from the management report from those lines. I realize this isn't exactly what I originally asked for, which was 1% from the warranty statements, but in the end I agreed to this because, quite frankly, I didn't expect to get it. ...
What Would You Do - 10/15 - 10/02/2015
... the vehicle remains in effect, and perhaps the corrosion operation should be submitted. The claim would then have two lines-one for the front door and one for the rear doors. How should the hem flange rust be handled on this transaction? ...
Forum - 05/11/2017
The only thing that I would watch out for, is our Reprints show when it was reprinted...you have to be careful that that time is before work was done for the customer's signature. Because if the Reprint (example 930am) is signed by...
Re: AUTH B - 08/11/2008
... always done it like Rhonda... B auth the 2nd line. I think I'm going to try it for a week and see what happens. [/quote] I correct and resubmit the claims every Tues and Fri when I get my claim memo and then it pays next claim cycle. Schedule stays...
Re: Record Keeping - 07/08/2008
I keep all my old schedules. I make notes on them on what has paid, what's h-routed and what returned. I don't have a log book and I find that this way works well for me.
Re: BANKRUPTCY - 12/15/2008
Right now GM pays twice a week,tuesday and fridays.so far so good but wouldn"t be surprised if they defer to once a month.have allready done so with incentive payments on new vehicles.drives the office manager crazy.I submitt claims all day long when...
Re: GW QUESTION cause/complaint codes - 01/22/2010
For the claim memo what I am doing is I create a folder each day and keep them until the end of the week and then make a new folder for the whole week and put all of them into a weekly folder and label it trans summary report for week of "whatever"
Re: Another fuel question - 06/18/2009
YEAH. THE SHOP CHARGES THE CUSTOMER FOR FUEL WHEN IT'S NEEDED DURING A REPAIR, (NOT ENOUGH TO COMPLETE TEST DRIVES OR WHATEVER) WHY SHOULD GM BE CHARGED FOR FUEL ON A REPAIR. THE FUEL STAYS WITH THE VEHICLE AND IS CONSUMED BY THE CUSTOMER NOT GM OR...
Re: What Would You Do - 08/15 - 08/18/2015
I would think to use Transmission replace. The special coverage wouldn't cover all the same parts and labor as the Transmission LOP would. Use of the Transmission LOP would be the most accurate to what was actually done.
Re: What Would You Do - 08/15 - 08/20/2015
I WOULD USE THE REPLACE TRANSMISSION LOP SINCE THE SPECIAL POLICY IS FOR THE REPLACEMENT OF ONLY THE 3-5-REVERSE WAVE PLATE NOT FOR THE REPLACEMENT OF THE TRANSMISSION. THE LABOR OP FOR THE SPECIAL POLICY WOULDN'T SHOW THE CORRECT REPAIR DONE.
Re: Keys for Life Program - 06/02/2015
I figured the only way to get them paid was to use policy but that doesn't seem fair. I think they should have us use ZFAT too then we wouldn't run into this. Thanks for the help!
emission warranty - 12/22/2016
we need something that lets a know the difference between E, E1 , E2 PZEV warranty for those who don't know and whats covered. Format: Article
Re: Other Labor Hours in ADP - 08/15/2013
... Put tech to work, type in DW, should show working, and under STY we put in story "DW time for whatever the time is for and upto the amount of olh requested", date and time and sign the hard card. When they are done they punch off again and punch back...
Re: ADJUSTING A TRANSPORT CLAIM? - 08/08/2012
Since the claim can't be adjusted I wouldn't take the 245.00 loss without calling the DBC its worth a try..I have never debited a transp. claim before not saying it cant be done.. hope this helps!!
Parts amount excessive when there's only one part? - 08/23/2019
Hey,Does anyone know what's up when you get a 072 rejection when there's only one part billed? I know we can self auth. I just don't understand why it's needed. We used the labor operation give in the Job Aid. I asked the DBC and...
Forum - 09/05/2019
I don't think it's in the P&P. I think you have to go to the owner's manual to the What's Not Covered section. There's a statement in the November 2018 J&L newsletter that they're only covered for 12 months starting with the 2019M...
Forum - 01/13/2022
What I am saying, is that it's the service managers role to know what's covered, before it hits your desk. I understand wanting to know, so you don't look like a fool submitting erroneously, but once it hits your desk it's either covered by GM, or at...
Forum - 05/14/2020
... up, you would reimburse the total to customer and submit claim as though you done it and write-off whatever the difference is. I had to do one, years ago, so i could have old info...
Forum - 05/29/2020
If the claim was out of service management's limit's, it would have to be h routed with a copy of the pet attached. I don't know if that was the case. I would'nt think it would reject for additional seals.
Forum - 03/25/2024
I have no idea what cost is Mary. I let them worry about that. I just tell them how to figure it out, from there it is on them. Whatever they are doing currently seems to be working. I just realized though I had them do a condenser for an expired special...
Forum - 05/15/2023
H route them with an explanantion of what happened. Cross your fingers and wait to see what happens. Right now we are still at the 10% until the end of May and they may make some exceptions right now. Service Manager needs to be made aware of these...
PrePaid Maintenance question - 07/08/2023
... you have a selection of New,,Used,,or Lease,,,,and the radio button for New doesnt work?? Whats with this situation?? The global help desk,,,,was no help.....
Forum - 04/24/2024
Our self authorization amount is up to 9 days. Maybe your's is different, but we have to get approval for 10 days or more.
Forum - 05/21/2024
I just went ahead and submitted our LPO floor mats with 0.2 and they paid, but you're right- I couldn't find those RPO codes either.
Forum - 09/01/2020
... Which makes no sence to me because they stated their concerns on the appointment. I guess what you're saying is, P&P says "ANY" concerns not listed on the envelope are considered add-ons...I guess, in this instance, we just take the word "Any" literally,...
Forum - 05/10/2021
Yes. You will need to do your Pre-authorization because you'll have to put that # in there when submitting for payment.
Forum - 04/29/2022
... have the same issue when i have a claim that a part was not billed on RO. i have to go do an ADD CREDIT and it will not let me go the Global. when i call DBC, they direct me to submitting cliam through Internet Explorer and it works, but...
Labor Op Codes - 11/29/2018
... this position for 30 years had normally done that part, the techinician would come up and tell her what the issue was and then she was look to see if it was covered or not and do all the billing time and whatnot. I am not as sharp as just starting...
NEW CONTEST! Update Your Profile For A Chance to Win $250 - 11/29/2018
Tell us a little about yourself and then get a glimpse of how other professionals manage their workdays. You'll find great advice from people who share the same challenges in warranty administration. View Contest
CONTEST EXTENDED UNTIL 2/1! Update Your Profile For A Chance to Win $250 - 12/21/2018
Tell us a little about yourself and then get a glimpse of how other professionals manage their workdays. You'll find great advice from people who share the same challenges in warranty administration. View Contest
Parts Warranty vs Powertrain Warranty - 06/18/2018
... is now out of the powertrain warranty by time. Doesn't the parts warranty carry on for the 12/12? Whatever is in the customer's best interest? Or does the warranty for the part just end with the powertrain. Thanks for any info or document numbers to...
Forum - 08/08/2018
Thanks. I see what you're saying. The sublet says - "valve job - customer supplied parts - replaced valve and seals". We used labor operation 4080988 with no OLH.
Re: goodwill reimbursement - 07/26/2012
Check the IVH history, just because theres a recall and if it doesnt apply to that customers vehicle, why would a reimbursement be necessary? Enthusiasm or not, i wouldn't give away money to a longtime cutomer thats continuing to give their business to...
Re: Complaint Codes - 01/29/2013
You are very welcome. I take it you got yours fixed.
Re: Volt Rental - 02/27/2013
... can always request assistance from his DMA if he wants to cover the rental completely but I wouldn't waste a DMA's time for $23.00 more dollars. I would append the claim and add the $15.00 2 way shuttle. (if the recall doesn't say anything about courtesy...
Re: Warranty Meeting - 11/07/2012
Hey Kristen, I still haven't received anything. My email is TJAMISON@YOUNGAUTOSALES.COM
another processing problem - 03/08/2012
... back to the first claim page then continue to he next page and the field has magically appeared! What's that about? Also, when I tab once after entering a rental amount the dependency field opens but my tab goes directly past it! Seems to me that...
Re: CODE R - Not authorized - 03/11/2011
If you can't use the "R" authorization you'll have to mark it for GM Authorization and put in comments your explanation for your Warranty Specialist to authorize it.
Forum - 02/15/2017
And if Kristen's answer won't work because GM deleted the previous versions, you'll have to use the most recent.
Courtesy Transportation - 02/07/2017
Question I see we can not get rental on a part warranty. Can we get rental on Policy repairs? Thank YouLinda
Forum - 05/09/2017
... of May, made 6 years in this position. No raise in 2 years, never a bonus, because i would'nt know what to consider fair. I think my lowest month was $30k, and have been as high as $100k. ...
Forum - 07/10/2017
As with any sublet net amount, you will need to keep a copy of the rental invoice attached to the job card to be compliant. Is that what you're asking?
Forum - 12/08/2017
I like JL version better, but it's not updated yet. You'll need the one from the P&P for now.
Re: Updated Brake Warranty Procedures - 03/27/2009
... Refinished Rotor Thickness are required and MUST be written/documented on the repair order, or for your convenience, complete the form (GM Brake Service Repair Order Documentation for Required Measurements) found on the last page of this bulletin and...
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/10/2009
... MAKE THEM GIVE ME EITHER A LABOR OP OR "CLOSEST TO" THEN H ROUTE WITH THIER NAME AND THE CASE # SO YOUR AVM CAN SEE YOU'VE JUMPED THROUGH THE HOOPS AND YOU'RE LAYING IT IN HIS/HER LAP. I USE THE PARTS DEPT ALOT BECAUSE I WORKED PARTS FOR ALMOST 10 YEARS...
Re: GLOBAL WARRANTY!! - 11/12/2009
... then a field for cause description in which you type in the tech comments (or your DMS brings over what's typed on the RO). This is where I think you'd put the DTC's listed out by the tech. Hope this helps. Hang in there with it and let us know how...
Re: TRANS ACTION SUMMARY REPORT - 08/10/2010
MINE WAS MIA THIS MORNING....IT JUST SHOWED UP A LITTLE WHILE AGO....CHECK AGAIN FOR YOURS
Re: Replaced starter - 02/25/2009
Make sure you're not putting in a claim type "B". The only thing you should have on your claim is authorization "B"
I just went ahead and submitted our LPO floor mats with 0.2 and they paid, but you're right- I couldn't find those RPO codes either.
Forum - 09/01/2020
... Which makes no sence to me because they stated their concerns on the appointment. I guess what you're saying is, P&P says "ANY" concerns not listed on the envelope are considered add-ons...I guess, in this instance, we just take the word "Any" literally,...
Forum - 05/10/2021
Yes. You will need to do your Pre-authorization because you'll have to put that # in there when submitting for payment.
Forum - 04/29/2022
... have the same issue when i have a claim that a part was not billed on RO. i have to go do an ADD CREDIT and it will not let me go the Global. when i call DBC, they direct me to submitting cliam through Internet Explorer and it works, but...
Labor Op Codes - 11/29/2018
... this position for 30 years had normally done that part, the techinician would come up and tell her what the issue was and then she was look to see if it was covered or not and do all the billing time and whatnot. I am not as sharp as just starting...
NEW CONTEST! Update Your Profile For A Chance to Win $250 - 11/29/2018
Tell us a little about yourself and then get a glimpse of how other professionals manage their workdays. You'll find great advice from people who share the same challenges in warranty administration. View Contest
CONTEST EXTENDED UNTIL 2/1! Update Your Profile For A Chance to Win $250 - 12/21/2018
Tell us a little about yourself and then get a glimpse of how other professionals manage their workdays. You'll find great advice from people who share the same challenges in warranty administration. View Contest
Parts Warranty vs Powertrain Warranty - 06/18/2018
... is now out of the powertrain warranty by time. Doesn't the parts warranty carry on for the 12/12? Whatever is in the customer's best interest? Or does the warranty for the part just end with the powertrain. Thanks for any info or document numbers to...
Forum - 08/08/2018
Thanks. I see what you're saying. The sublet says - "valve job - customer supplied parts - replaced valve and seals". We used labor operation 4080988 with no OLH.
Re: goodwill reimbursement - 07/26/2012
Check the IVH history, just because theres a recall and if it doesnt apply to that customers vehicle, why would a reimbursement be necessary? Enthusiasm or not, i wouldn't give away money to a longtime cutomer thats continuing to give their business to...
Re: Complaint Codes - 01/29/2013
You are very welcome. I take it you got yours fixed.
Re: Volt Rental - 02/27/2013
... can always request assistance from his DMA if he wants to cover the rental completely but I wouldn't waste a DMA's time for $23.00 more dollars. I would append the claim and add the $15.00 2 way shuttle. (if the recall doesn't say anything about courtesy...
Re: Warranty Meeting - 11/07/2012
Hey Kristen, I still haven't received anything. My email is TJAMISON@YOUNGAUTOSALES.COM
another processing problem - 03/08/2012
... back to the first claim page then continue to he next page and the field has magically appeared! What's that about? Also, when I tab once after entering a rental amount the dependency field opens but my tab goes directly past it! Seems to me that...
Re: CODE R - Not authorized - 03/11/2011
If you can't use the "R" authorization you'll have to mark it for GM Authorization and put in comments your explanation for your Warranty Specialist to authorize it.
Forum - 02/15/2017
And if Kristen's answer won't work because GM deleted the previous versions, you'll have to use the most recent.
Courtesy Transportation - 02/07/2017
Question I see we can not get rental on a part warranty. Can we get rental on Policy repairs? Thank YouLinda
Forum - 05/09/2017
... of May, made 6 years in this position. No raise in 2 years, never a bonus, because i would'nt know what to consider fair. I think my lowest month was $30k, and have been as high as $100k. ...
Forum - 07/10/2017
As with any sublet net amount, you will need to keep a copy of the rental invoice attached to the job card to be compliant. Is that what you're asking?
Forum - 12/08/2017
I like JL version better, but it's not updated yet. You'll need the one from the P&P for now.
Re: Updated Brake Warranty Procedures - 03/27/2009
... Refinished Rotor Thickness are required and MUST be written/documented on the repair order, or for your convenience, complete the form (GM Brake Service Repair Order Documentation for Required Measurements) found on the last page of this bulletin and...
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/10/2009
... MAKE THEM GIVE ME EITHER A LABOR OP OR "CLOSEST TO" THEN H ROUTE WITH THIER NAME AND THE CASE # SO YOUR AVM CAN SEE YOU'VE JUMPED THROUGH THE HOOPS AND YOU'RE LAYING IT IN HIS/HER LAP. I USE THE PARTS DEPT ALOT BECAUSE I WORKED PARTS FOR ALMOST 10 YEARS...
Re: GLOBAL WARRANTY!! - 11/12/2009
... then a field for cause description in which you type in the tech comments (or your DMS brings over what's typed on the RO). This is where I think you'd put the DTC's listed out by the tech. Hope this helps. Hang in there with it and let us know how...
Re: TRANS ACTION SUMMARY REPORT - 08/10/2010
MINE WAS MIA THIS MORNING....IT JUST SHOWED UP A LITTLE WHILE AGO....CHECK AGAIN FOR YOURS
Re: Replaced starter - 02/25/2009
Make sure you're not putting in a claim type "B". The only thing you should have on your claim is authorization "B"
Re: Transportation claims - 10/09/2008
Yeah - I think you're right. It is pretty difficult to get paid, and they make the process very difficult.
Re: Warranty Compliance - 12/02/2008
... where they got the info. All I know is that when the warranty auditor for our region/section, whatever you want to call it, came to visit one time, I asked her because she was the person in charge of the audit process for our region. She told me to...
Re: WIPERS - 08/25/2008
Don't forget you must use the GM blade or Insert, NOT the ACDelco. If you have to use ACD, you'll have to H-route it to get it to pay.
Forum - 09/19/2007
... Front Door Hinge Pillar - Left - Replace, if the punch time is true and over 2.0 OLH, you'll have to H-route. You have to use the op for the failed part therefore, use the conduit op i listed above....
No Start on New DuraMax - 11/26/2007
... camera to document the cause of the complaint. No sweat, I wanted to see too, so I go out to see what was causing all the commotion. Under the air filter was a litter of 9 baby chipmunks, not more than a week or so old. The mom had been seen running...
Re: B5410 - Body - Reseal - 02/15/2008
I WOULD PUT .4 IN REG HOURS (2006 LTG) 2.0 IN OLH (IF HE HAD TIME PUNCHES) AND EAT THE REST. IF HE SAID NO DOUBT YOU'LL BE ABLE TO CHANGE HIS MIND.
Re: COMPLAINT & FAIL CODES - 04/08/2008
I like it when they tell me the part was "bad". Should I make it go stand in the corner? Yikes! WHAT is the FAILURE, and WHY did it fail? They usually reply "I don't know"... to which I respond, "then how am I supposed to know? YOU'RE the tech"....
Re: GWM Menus - 09/14/2010
Just checked mine and it is doing the same as yours. If you click the tab itself it will take you to a page with the correct links for that tab so you can still access the functions you need. Must have been part of the 'upgrade' that was mentioned in...
Re: PART RETURN ADMIN ALLOWANCE - 02/24/2010
... or keywords. Make sure you check for it to search active and archived messages or you don't find what you're looking for alot of the time....
Re: Lost Rep - 09/24/2009
I heard that it's going to be Jay Townsend. I don't know anything about him, but I did hear that he is a good guy. Who is yours?
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/04/2009
LOOKING AT THE VIS I SEE THAT IT SHOULD BE AN AUTH B BECAUSE YOU'VE DONE 2 K LABOR OPS IN FEBRUARY. THE POWER TRAIN WARRANTY IS SHOWING THE LABOR OP, SO IT SHOULD BE FINE. WHAT WAS THE REJECT CODE?
Forum - 12/01/2017
... the page called LIVE CHAT. Pick Service and put in the VIN and area that was repaired with your question, like if you're looking for an operation and then submit it, there's a little radio button near the top that changes to green I think when...
Forum - 12/04/2017
... that is different from the admin allowance, and is claimed as "NIM - Dealer comlp bonus", is what i have used in free-flow section. Don't short yourself on bonus' available...
Forum - 09/20/2017
I was told that if someone doesn't have the ability to hire/fire then they're not able to authorize anything. Your're advisors are only commission? Ours get commission but they also get an hourly pay. Years ago we had a Manager and an...
Forum - 05/10/2017
... the manufacturers updates and their policies and procedures. My GM really had no clue what-so-ever what it is that I'm up against when it comes to warranty and when I was fighting to get a bonus, told me that there is no difference in...
EXPRESS VAN CARGO PDI TIMES - 03/15/2017
... the VIN breakdowns to determine if the vehicle was a passenger, cargo, etc. Anyone know what i'm talking about/can point in the right direction? Thanks! ...
Forum - 02/07/2017
... and ever, lol! I know I've read that tech time card documentation must be available if you're audited. ...
Forum - 02/10/2017
Have you looked under Search Empowerment tab? I'm not sure that the system saves the calculators since it's dealer empowerment and not getting forwarded for DMA approval. If I'm right, I think you only need to attach it to the job card...
Cause Codes clarification - 09/27/2016
... by DBC both ways to process this, 1. All on one line and OLH for the additional 5 appliques. Which would have to be H Routed to GM for authorization because it's well over OLH empowerment levels. Or, 2. Seperate them out onto seperate lines and then...
Re: ENGINE OVERHAUL - 02/25/2016
... them, but I usually find them to be quite helpful. I don't know about a parts list, I think that would pretty much be up to your technician. Good luck! You'll probably end up with a "closest to" labor operation code on this one. I didn't see and...
Re: ADP and electronically submitting warranty - 03/08/2011
You should see your accepted/rejected claims the next day on your claim memo. If you don't, make sure you're transmitting the batch through TRD at night before you leave.
Re: 2 year/30000 mile standard CPO maintenance plan - 08/31/2011
If you can go into your search function in your gm messages, do an all search and archived. gm message# G_0000085365 ang G_0000083803. http://gmcertifiedresourcecenter.com Go to this website and register your dealership. You should get a reply back...
Re: E.P.I.C PRICING VS ACTUAL PAYMENT - 08/31/2012
... get in the correct line there is a 'Net Item Labor Parts' tab that will give you the break down on what each part paid....
Re: Repeat Repair Reject on a Service Agent Installed Part Claim? - 03/19/2013
Yes, I believe I have run into that, even though it's submitted as a part warranty I had to use the R auth. I don't know why, especially considering the vehicle is out of warranty and you're using the correct warranty type.
Re: Engine replacement - 03/19/2013
My advise is to call the PQC yourself and make sure everything matches. If he gave them the wrong job card number or anything doesn't match then it will reject. 1-800-654-7654 and keep 02-07-30-029 bulletin handy for these. Good luck!
Yeah - I think you're right. It is pretty difficult to get paid, and they make the process very difficult.
Re: Warranty Compliance - 12/02/2008
... where they got the info. All I know is that when the warranty auditor for our region/section, whatever you want to call it, came to visit one time, I asked her because she was the person in charge of the audit process for our region. She told me to...
Re: WIPERS - 08/25/2008
Don't forget you must use the GM blade or Insert, NOT the ACDelco. If you have to use ACD, you'll have to H-route it to get it to pay.
Forum - 09/19/2007
... Front Door Hinge Pillar - Left - Replace, if the punch time is true and over 2.0 OLH, you'll have to H-route. You have to use the op for the failed part therefore, use the conduit op i listed above....
No Start on New DuraMax - 11/26/2007
... camera to document the cause of the complaint. No sweat, I wanted to see too, so I go out to see what was causing all the commotion. Under the air filter was a litter of 9 baby chipmunks, not more than a week or so old. The mom had been seen running...
Re: B5410 - Body - Reseal - 02/15/2008
I WOULD PUT .4 IN REG HOURS (2006 LTG) 2.0 IN OLH (IF HE HAD TIME PUNCHES) AND EAT THE REST. IF HE SAID NO DOUBT YOU'LL BE ABLE TO CHANGE HIS MIND.
Re: COMPLAINT & FAIL CODES - 04/08/2008
I like it when they tell me the part was "bad". Should I make it go stand in the corner? Yikes! WHAT is the FAILURE, and WHY did it fail? They usually reply "I don't know"... to which I respond, "then how am I supposed to know? YOU'RE the tech"....
Re: GWM Menus - 09/14/2010
Just checked mine and it is doing the same as yours. If you click the tab itself it will take you to a page with the correct links for that tab so you can still access the functions you need. Must have been part of the 'upgrade' that was mentioned in...
Re: PART RETURN ADMIN ALLOWANCE - 02/24/2010
... or keywords. Make sure you check for it to search active and archived messages or you don't find what you're looking for alot of the time....
Re: Lost Rep - 09/24/2009
I heard that it's going to be Jay Townsend. I don't know anything about him, but I did hear that he is a good guy. Who is yours?
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/04/2009
LOOKING AT THE VIS I SEE THAT IT SHOULD BE AN AUTH B BECAUSE YOU'VE DONE 2 K LABOR OPS IN FEBRUARY. THE POWER TRAIN WARRANTY IS SHOWING THE LABOR OP, SO IT SHOULD BE FINE. WHAT WAS THE REJECT CODE?
Forum - 12/01/2017
... the page called LIVE CHAT. Pick Service and put in the VIN and area that was repaired with your question, like if you're looking for an operation and then submit it, there's a little radio button near the top that changes to green I think when...
Forum - 12/04/2017
... that is different from the admin allowance, and is claimed as "NIM - Dealer comlp bonus", is what i have used in free-flow section. Don't short yourself on bonus' available...
Forum - 09/20/2017
I was told that if someone doesn't have the ability to hire/fire then they're not able to authorize anything. Your're advisors are only commission? Ours get commission but they also get an hourly pay. Years ago we had a Manager and an...
Forum - 05/10/2017
... the manufacturers updates and their policies and procedures. My GM really had no clue what-so-ever what it is that I'm up against when it comes to warranty and when I was fighting to get a bonus, told me that there is no difference in...
EXPRESS VAN CARGO PDI TIMES - 03/15/2017
... the VIN breakdowns to determine if the vehicle was a passenger, cargo, etc. Anyone know what i'm talking about/can point in the right direction? Thanks! ...
Forum - 02/07/2017
... and ever, lol! I know I've read that tech time card documentation must be available if you're audited. ...
Forum - 02/10/2017
Have you looked under Search Empowerment tab? I'm not sure that the system saves the calculators since it's dealer empowerment and not getting forwarded for DMA approval. If I'm right, I think you only need to attach it to the job card...
Cause Codes clarification - 09/27/2016
... by DBC both ways to process this, 1. All on one line and OLH for the additional 5 appliques. Which would have to be H Routed to GM for authorization because it's well over OLH empowerment levels. Or, 2. Seperate them out onto seperate lines and then...
Re: ENGINE OVERHAUL - 02/25/2016
... them, but I usually find them to be quite helpful. I don't know about a parts list, I think that would pretty much be up to your technician. Good luck! You'll probably end up with a "closest to" labor operation code on this one. I didn't see and...
Re: ADP and electronically submitting warranty - 03/08/2011
You should see your accepted/rejected claims the next day on your claim memo. If you don't, make sure you're transmitting the batch through TRD at night before you leave.
Re: 2 year/30000 mile standard CPO maintenance plan - 08/31/2011
If you can go into your search function in your gm messages, do an all search and archived. gm message# G_0000085365 ang G_0000083803. http://gmcertifiedresourcecenter.com Go to this website and register your dealership. You should get a reply back...
Re: E.P.I.C PRICING VS ACTUAL PAYMENT - 08/31/2012
... get in the correct line there is a 'Net Item Labor Parts' tab that will give you the break down on what each part paid....
Re: Repeat Repair Reject on a Service Agent Installed Part Claim? - 03/19/2013
Yes, I believe I have run into that, even though it's submitted as a part warranty I had to use the R auth. I don't know why, especially considering the vehicle is out of warranty and you're using the correct warranty type.
Re: Engine replacement - 03/19/2013
My advise is to call the PQC yourself and make sure everything matches. If he gave them the wrong job card number or anything doesn't match then it will reject. 1-800-654-7654 and keep 02-07-30-029 bulletin handy for these. Good luck!
Re: The 3 C's - 03/11/2014
... up and they know there will be no pay until I have a good story. I had my hands full with a new young tech on batteries always typing "poot knew in" exactly like that lol ;)...
Forum - 08/07/2018
... WSC rep calls me when a claim looks funny because my tickets are always "very compliant". Anyway, what I'm considering is having them bump my weekly salary and turn my commission into a percentage of total claims either with or without PDI totals. That...
Forum - 03/19/2018
Given the information you provided I would submit the transaction as a separate claim and just get the $100 back from GM using the CAC case and following submission instructions. I have one here myself, same situation. Customer wanted to use it towards...
Forum - 03/16/2023
so from what i understand if the tech doesnt say it in his story ( about a part being incompatible ) then mgt does have to authorize it. The trouble i have with this when dealing with certain repairs,,,trans or rear diff,,,you get soo many parts...
Forum - 05/27/2020
If using any browser, other than Internet Explorer, you won't be able to add parts and usually have to copy/paste any comments (as there are 2 comment boxes that pop up). If you should get a VSSM Security Portal warning, using IE, close window and start...
Forum - 02/04/2021
The issue I see here is that most people think "straight time" is just a total of what you have punched on the invoice. Straight time is the time it takes to do the actual repair. Tech should have separate punch times for checkout and the repair. The...
Forum - 09/16/2024
It used to be pretty rare that a vehicle would need the same module programmed on consecutive visits. There are some details we probably don't know but I would always be careful with techs doing programming. They can't just check, in SI it states over...
Forum - 07/19/2024
I have done this before, you need to involve your DVM and get some authorizations going. They will give you the proper operation code to submit. I think in the past I have used the operation for the part you were waiting for with no labor and just the...
Forum - 05/21/2024
... similar to this. Since the system won't allow the dollar amount exception to be Hrouted I think you'd have to process the recall without the rental and do a separate claim with another opcode possibly related to the repair failure. I have gotten opcodes...
Forum - 01/11/2024
... but also have a different setup. We have a separate cashier for typing, booking and collecting what's on jobcard. She only books customer and internal times. My techs either give me a lop, or time, but rarely both. I verify what they put down, book their...
Forum - 11/01/2023
I rarely if ever submit CCND claims. Some of those have opcodes and times for doing some checks. If it doesn't tell your cheap SM to pay them a little internal time. Otherwise you are setting yourself up for a bad survey and a repeat repair.
Forum - 08/15/2023
You would process for the amount the customer paid for that repair, in case they had other work done. If it was overlap with other repairs (as a single line repair), then you'd have to factor out the non-covered expenses.
Forum - 08/16/2023
... to be inside E coverage whic would basically be bumper to bumper if you are not in a PZEV state or whatever they are calling it this week. As an aside, and it might be inappropriate to say but don't waste your time talking to DBC about this. I have yet...
Forum - 11/28/2022
... over, set it up, enter all the test parameters and at least come back later for a test result. Why wouldn't that be diagnosis? I wouldn't pay them for more than the 0.3 and I would make them punch it just to force them to prove they took some effort...
Re: CURIOUS ABOUT PAY - 01/25/2012
... I was receiving a flat "fee" for my services as part time and a clean schedule bonus. They asked what I felt I should get when coming back full time so I said I should receive the same amount I was getting but doubled and divided by 40 hours to come...
Re: WHY SEALS AND GASKETS ARE NOT WARRANTY(B AND N CLAIMS) - 04/22/2009
... QUIT DOING THEM AND THEN TELLING ME ABOUT THEM WHEN THEY GOT CHARGED THE TOTAL REPAIR LIKE THE ONE YOU'RE TALKING ABOUT. THE OWNER WAS BEHIND ME SO THEY LOST. NO MORE ARGUEMENTS! BUT JUST HOPE THE CUSTOMER DOESN'T GET GM CUSTOMER SERVICE INVOLVED....THEN...
ADMIN ALLOWANCE - 12/12/2007
I AM ON "REYNOLDS" --- ANYONE OUT THERE KNOW IF THIS CAN BE DONE ON REYNOLDS SYSTEM
Forum - 09/19/2007
And don't forget the $20 extra for various electronics like radios and CD players.
Re: Instrument Cluster Replacement 07 Sierra - 04/01/2008
I HAVE FOUND DOC 1458048 ON A PROCESS FOR THAT COMPLAINT. DONT KNOW IF THAT WILL HELP.
Re: SPEC. COV #00064G CLARIFICATION - 03/26/2008
not going to swear to this but believe the IPC (DOC) are dealers in canada.also dont forget to claim .2 admin allowance plus the $45.00
Re: goodwill Special Policy - 01/17/2008
we order ours from specmo and We usually get charged a $20 frieght and since this policy has came out I dont understand. We sometimes have one and sometime we dont... Does the $20 on doc # 07187a signify the frieght??? Do we charge a frieght at all ...
Re: TRANSPORTATION CLAIMS - 01/21/2008
I DONT KNOW OF AN ACTUAL BULLETIN --- BUT WHAT SYSTEM ARE YOU ON ??
HYBRID WARRANTY - 02/06/2008
IS THERE ANY DOCUMENTATION FOR THE HYBRID WARRANTY COVERAGE OUT IN PRINT YET ??
Re: GMPP CLAIM-CALIBRATED ACTUATOR - 05/21/2008
I HAVE THE GMPP CONVERSTION INFO - BUT I DONT KNOW WHAT LABOR OP TO USE
CLAIM LOG - 04/21/2008
Does anyone have a downloadable claim log?
... up and they know there will be no pay until I have a good story. I had my hands full with a new young tech on batteries always typing "poot knew in" exactly like that lol ;)...
Forum - 08/07/2018
... WSC rep calls me when a claim looks funny because my tickets are always "very compliant". Anyway, what I'm considering is having them bump my weekly salary and turn my commission into a percentage of total claims either with or without PDI totals. That...
Forum - 03/19/2018
Given the information you provided I would submit the transaction as a separate claim and just get the $100 back from GM using the CAC case and following submission instructions. I have one here myself, same situation. Customer wanted to use it towards...
Forum - 03/16/2023
so from what i understand if the tech doesnt say it in his story ( about a part being incompatible ) then mgt does have to authorize it. The trouble i have with this when dealing with certain repairs,,,trans or rear diff,,,you get soo many parts...
Forum - 05/27/2020
If using any browser, other than Internet Explorer, you won't be able to add parts and usually have to copy/paste any comments (as there are 2 comment boxes that pop up). If you should get a VSSM Security Portal warning, using IE, close window and start...
Forum - 02/04/2021
The issue I see here is that most people think "straight time" is just a total of what you have punched on the invoice. Straight time is the time it takes to do the actual repair. Tech should have separate punch times for checkout and the repair. The...
Forum - 09/16/2024
It used to be pretty rare that a vehicle would need the same module programmed on consecutive visits. There are some details we probably don't know but I would always be careful with techs doing programming. They can't just check, in SI it states over...
Forum - 07/19/2024
I have done this before, you need to involve your DVM and get some authorizations going. They will give you the proper operation code to submit. I think in the past I have used the operation for the part you were waiting for with no labor and just the...
Forum - 05/21/2024
... similar to this. Since the system won't allow the dollar amount exception to be Hrouted I think you'd have to process the recall without the rental and do a separate claim with another opcode possibly related to the repair failure. I have gotten opcodes...
Forum - 01/11/2024
... but also have a different setup. We have a separate cashier for typing, booking and collecting what's on jobcard. She only books customer and internal times. My techs either give me a lop, or time, but rarely both. I verify what they put down, book their...
Forum - 11/01/2023
I rarely if ever submit CCND claims. Some of those have opcodes and times for doing some checks. If it doesn't tell your cheap SM to pay them a little internal time. Otherwise you are setting yourself up for a bad survey and a repeat repair.
Forum - 08/15/2023
You would process for the amount the customer paid for that repair, in case they had other work done. If it was overlap with other repairs (as a single line repair), then you'd have to factor out the non-covered expenses.
Forum - 08/16/2023
... to be inside E coverage whic would basically be bumper to bumper if you are not in a PZEV state or whatever they are calling it this week. As an aside, and it might be inappropriate to say but don't waste your time talking to DBC about this. I have yet...
Forum - 11/28/2022
... over, set it up, enter all the test parameters and at least come back later for a test result. Why wouldn't that be diagnosis? I wouldn't pay them for more than the 0.3 and I would make them punch it just to force them to prove they took some effort...
Re: CURIOUS ABOUT PAY - 01/25/2012
... I was receiving a flat "fee" for my services as part time and a clean schedule bonus. They asked what I felt I should get when coming back full time so I said I should receive the same amount I was getting but doubled and divided by 40 hours to come...
Re: WHY SEALS AND GASKETS ARE NOT WARRANTY(B AND N CLAIMS) - 04/22/2009
... QUIT DOING THEM AND THEN TELLING ME ABOUT THEM WHEN THEY GOT CHARGED THE TOTAL REPAIR LIKE THE ONE YOU'RE TALKING ABOUT. THE OWNER WAS BEHIND ME SO THEY LOST. NO MORE ARGUEMENTS! BUT JUST HOPE THE CUSTOMER DOESN'T GET GM CUSTOMER SERVICE INVOLVED....THEN...
ADMIN ALLOWANCE - 12/12/2007
I AM ON "REYNOLDS" --- ANYONE OUT THERE KNOW IF THIS CAN BE DONE ON REYNOLDS SYSTEM
Forum - 09/19/2007
And don't forget the $20 extra for various electronics like radios and CD players.
Re: Instrument Cluster Replacement 07 Sierra - 04/01/2008
I HAVE FOUND DOC 1458048 ON A PROCESS FOR THAT COMPLAINT. DONT KNOW IF THAT WILL HELP.
Re: SPEC. COV #00064G CLARIFICATION - 03/26/2008
not going to swear to this but believe the IPC (DOC) are dealers in canada.also dont forget to claim .2 admin allowance plus the $45.00
Re: goodwill Special Policy - 01/17/2008
we order ours from specmo and We usually get charged a $20 frieght and since this policy has came out I dont understand. We sometimes have one and sometime we dont... Does the $20 on doc # 07187a signify the frieght??? Do we charge a frieght at all ...
Re: TRANSPORTATION CLAIMS - 01/21/2008
I DONT KNOW OF AN ACTUAL BULLETIN --- BUT WHAT SYSTEM ARE YOU ON ??
HYBRID WARRANTY - 02/06/2008
IS THERE ANY DOCUMENTATION FOR THE HYBRID WARRANTY COVERAGE OUT IN PRINT YET ??
Re: GMPP CLAIM-CALIBRATED ACTUATOR - 05/21/2008
I HAVE THE GMPP CONVERSTION INFO - BUT I DONT KNOW WHAT LABOR OP TO USE
CLAIM LOG - 04/21/2008
Does anyone have a downloadable claim log?
Re: MGPP - 04/30/2008
DOUBLE CHECK, BUT GM WILL NOT PAY FOR NO PROBLEM FOUND IF OUT OF WARRANTY ALSO..
Re: CAN SOME ONE HELP WITH LABOR OP - 06/05/2008
That labor op doesn't apply to the 06 ltg.
RPO CODES - 06/05/2008
IS THERE ANYWHERE WE CAN FIND A DOCUMENTED DETAIL OF ALL RPO CODES ON A VEHICLE ????
Re: RKE RECEIVER - 06/10/2008
I WOULD USE R4480/REMOTE DOOR/REAR COMPARTMENT LOCK RECEIVER FROM THE 1998 LTG.
Re: rejected claim type b - 06/18/2008
I wasn't very clear,it's the motor/module assembly that opens and closes the door automatically.It's not the door lock.
Re: Claim Lost in the Black Hole???? - 08/12/2008
... but doesnt show anywhere in the system where it has been submitted. Since it is a GMPP claim, can you not get in touch with your account manager? Since you have double checked everything you might just double check the "Y" or "N" for the GM vehicle....
goodwill battery N0110 ? - 08/15/2008
I DON'T GUESS I REMEMBER DOING THIS. CAN YOU GOODWILL A BATTERY N0110? 2007 CHEV SUBURBAN. CUST. COMPLAINED IN AUG. 2008 BATTERY STILL GOING DEAD - FOUND ELECT. SYS. HAS SMALL ELECT. DRAW FROM ADD ON ACCESSORIES - NO WORK DONE. THEN, IN DEC. 2007 CUST...
THEFT DETERENT RELEARN - 08/29/2008
IF "RELEARN THEFT DETERENT" IS ALL THAT WAS DONE ---- WHAT WOULD BE THE CLOSEST LABOR OP???
08 Buick Lucerne -Looking for a labor operation - 07/02/2008
... car has the part(failure) there should be a labor op for it in case it fails. Please let me know what you find, I have to be overlooking something....
Re: Warranty Admin. job description - 12/04/2008
... covering your dealership's butt. If he doesn't like you asking questions, my first thought is what is trying to pull or he's an egomaniac and has a God complex. Trust me I KNOW what that is like, I also have a sexist jerk in the mix as well. If he...
Re: Where is everyone? - 11/19/2008
... who choose not to dwell on it being slower are actually doing pretty well and not far off when you look at year over year! Chins up and smile doesn't do any good to dwell on it, all you can do is work through it and be thankful you are still workin...
Re: POWERTRAIN COVERAGE - 10/02/2008
DOCUMENT ID 1879343 LIST LABOR OPS THAT ARE COVERED UNDER POWERTRAIN WARRANTY
Re: POWERTRAIN COVERAGE - 10/06/2008
Congrats on the baby, I hope everyone is doing well.
Re: NEED HELP RESOLVING A QUESTION - 02/03/2009
I AGREE! UNFORTUNATELY, GM DOESN'T. THE LABOR OP FOR THE HEAD GASKETS DOESN'T INCLUDE THE OIL CHANGE, SO I HAVE TO H ROUTE FOR THE ADDED TIME AND PARTS. IT JUST DOESN'T MAKE ANY SENSE TO ME AT ALL! OH WELL, THAT'S WHY WE HAVE THEM I GUESS.
Re: Lay Offs - 01/29/2009
Not yet but starting next week have to do warranty at our dodge store also a couple of days a week.any dodge people out there might need some help.
Re: GMPP RADIOS AND CLUSTERS - 01/27/2009
DBC DOESN'T HANDLE GMPP THE NUMBER I CALL IS 800-631-5590. GMPP DOESN'T BAY 40% MARKUP THEY ONLY PAY 25% ON ELECTRONICS (RADIOS AND CLUSTERS) JUST PUT THE TOTALS IN NET, BUT DON'T TRY TO GET THEM TO PAY FREIGHT, THEY WON'T DO IT.
Re: AUTHORIZATION P - 12/11/2008
Agree with Mark, doesn't get you alot....
Re: DUAL HEADREST DVD - 12/11/2008
... I don't think my parts manager knows either. Our techs also complain it's way more work than what they are paid. I don't think we will be doing another one anytime soon....
Re: PDI-ADVANCED 2-WAY REMOTE START - 12/18/2008
KRISTEN: SHOULD THIS BE DONE ON AN RO ???
Re: PARTS WARRANTY ON SEALS AND GASKETS - 04/23/2009
... Global and therefore can not be veiwed. Any rules that may be in such documents still apply and you can get a reference number, but you will not be able to veiw them.(YEAH I KNOW THAT MAKES SENSE RIGHT). That was fun to explain to the customer who wanted...
Re: FYI-IPC special policy, T5687 - 04/24/2009
DON'T HOLD YOUR BREATH WAITING FOR THAT PHONE CALL.
Re: CLARIFICATION: BULLETIN #07-08-64-019 - 04/07/2009
We usually don't bill the lubricant part number on the RO. Instead (depending on the bulletin & amount needed) we usually break down the container into ounces, figure out how much each ounce costs & bill in the miscellaneous section, crediting parts....
Re: CREATE ENGINE - 89 GMC 2500 - 03/06/2009
On engine replacements, don't you have to go through PQC for auth for replacement?
Re: Replaced starter - 02/27/2009
[quote] h&kchevy : Fact is they are watching what parts keep breaking. There HAS to be a better way to code these. Wouldn't it make sense to have the person who creates all the coding be someone who actually worked as an admin? But then, there are...
Re: Cylinder head gasket replacement - 03/13/2009
Based on the repair instructions in SI it doesn't appear there is overlap between these repairs.
DOUBLE CHECK, BUT GM WILL NOT PAY FOR NO PROBLEM FOUND IF OUT OF WARRANTY ALSO..
Re: CAN SOME ONE HELP WITH LABOR OP - 06/05/2008
That labor op doesn't apply to the 06 ltg.
RPO CODES - 06/05/2008
IS THERE ANYWHERE WE CAN FIND A DOCUMENTED DETAIL OF ALL RPO CODES ON A VEHICLE ????
Re: RKE RECEIVER - 06/10/2008
I WOULD USE R4480/REMOTE DOOR/REAR COMPARTMENT LOCK RECEIVER FROM THE 1998 LTG.
Re: rejected claim type b - 06/18/2008
I wasn't very clear,it's the motor/module assembly that opens and closes the door automatically.It's not the door lock.
Re: Claim Lost in the Black Hole???? - 08/12/2008
... but doesnt show anywhere in the system where it has been submitted. Since it is a GMPP claim, can you not get in touch with your account manager? Since you have double checked everything you might just double check the "Y" or "N" for the GM vehicle....
goodwill battery N0110 ? - 08/15/2008
I DON'T GUESS I REMEMBER DOING THIS. CAN YOU GOODWILL A BATTERY N0110? 2007 CHEV SUBURBAN. CUST. COMPLAINED IN AUG. 2008 BATTERY STILL GOING DEAD - FOUND ELECT. SYS. HAS SMALL ELECT. DRAW FROM ADD ON ACCESSORIES - NO WORK DONE. THEN, IN DEC. 2007 CUST...
THEFT DETERENT RELEARN - 08/29/2008
IF "RELEARN THEFT DETERENT" IS ALL THAT WAS DONE ---- WHAT WOULD BE THE CLOSEST LABOR OP???
08 Buick Lucerne -Looking for a labor operation - 07/02/2008
... car has the part(failure) there should be a labor op for it in case it fails. Please let me know what you find, I have to be overlooking something....
Re: Warranty Admin. job description - 12/04/2008
... covering your dealership's butt. If he doesn't like you asking questions, my first thought is what is trying to pull or he's an egomaniac and has a God complex. Trust me I KNOW what that is like, I also have a sexist jerk in the mix as well. If he...
Re: Where is everyone? - 11/19/2008
... who choose not to dwell on it being slower are actually doing pretty well and not far off when you look at year over year! Chins up and smile doesn't do any good to dwell on it, all you can do is work through it and be thankful you are still workin...
Re: POWERTRAIN COVERAGE - 10/02/2008
DOCUMENT ID 1879343 LIST LABOR OPS THAT ARE COVERED UNDER POWERTRAIN WARRANTY
Re: POWERTRAIN COVERAGE - 10/06/2008
Congrats on the baby, I hope everyone is doing well.
Re: NEED HELP RESOLVING A QUESTION - 02/03/2009
I AGREE! UNFORTUNATELY, GM DOESN'T. THE LABOR OP FOR THE HEAD GASKETS DOESN'T INCLUDE THE OIL CHANGE, SO I HAVE TO H ROUTE FOR THE ADDED TIME AND PARTS. IT JUST DOESN'T MAKE ANY SENSE TO ME AT ALL! OH WELL, THAT'S WHY WE HAVE THEM I GUESS.
Re: Lay Offs - 01/29/2009
Not yet but starting next week have to do warranty at our dodge store also a couple of days a week.any dodge people out there might need some help.
Re: GMPP RADIOS AND CLUSTERS - 01/27/2009
DBC DOESN'T HANDLE GMPP THE NUMBER I CALL IS 800-631-5590. GMPP DOESN'T BAY 40% MARKUP THEY ONLY PAY 25% ON ELECTRONICS (RADIOS AND CLUSTERS) JUST PUT THE TOTALS IN NET, BUT DON'T TRY TO GET THEM TO PAY FREIGHT, THEY WON'T DO IT.
Re: AUTHORIZATION P - 12/11/2008
Agree with Mark, doesn't get you alot....
Re: DUAL HEADREST DVD - 12/11/2008
... I don't think my parts manager knows either. Our techs also complain it's way more work than what they are paid. I don't think we will be doing another one anytime soon....
Re: PDI-ADVANCED 2-WAY REMOTE START - 12/18/2008
KRISTEN: SHOULD THIS BE DONE ON AN RO ???
Re: PARTS WARRANTY ON SEALS AND GASKETS - 04/23/2009
... Global and therefore can not be veiwed. Any rules that may be in such documents still apply and you can get a reference number, but you will not be able to veiw them.(YEAH I KNOW THAT MAKES SENSE RIGHT). That was fun to explain to the customer who wanted...
Re: FYI-IPC special policy, T5687 - 04/24/2009
DON'T HOLD YOUR BREATH WAITING FOR THAT PHONE CALL.
Re: CLARIFICATION: BULLETIN #07-08-64-019 - 04/07/2009
We usually don't bill the lubricant part number on the RO. Instead (depending on the bulletin & amount needed) we usually break down the container into ounces, figure out how much each ounce costs & bill in the miscellaneous section, crediting parts....
Re: CREATE ENGINE - 89 GMC 2500 - 03/06/2009
On engine replacements, don't you have to go through PQC for auth for replacement?
Re: Replaced starter - 02/27/2009
[quote] h&kchevy : Fact is they are watching what parts keep breaking. There HAS to be a better way to code these. Wouldn't it make sense to have the person who creates all the coding be someone who actually worked as an admin? But then, there are...
Re: Cylinder head gasket replacement - 03/13/2009
Based on the repair instructions in SI it doesn't appear there is overlap between these repairs.
Re: Cylinder head gasket replacement - 03/13/2009
Didn't the bulletin mention something about doing the intake?
Re: Recall Policies & Procedures question - 05/20/2009
... if the aftermarket shop installed a part wrong & the person was injured because it failed, would WE (the dealership) be liable? I need written policy to prove GM requires recalls to be done by a dealership because I was told "we've done it this way before"....
Re: I am stumped again..... - 04/30/2009
Don't forget your "EP" authorizations for olh and parts excessive if you need them. : }
Re: Warranty Payments - 06/02/2009
Only down one day!!!! That wasn't so bad.
2006 Pontiac Solstice - 10/20/2009
Does anyone know a labor op to use when replacing a lf door skin?
Re: Can you claim turning on after blow function on hvac? - 10/26/2009
Use the D9995 as your closest to labor op. Put in comments the doc#.
Re: HYBRID WARRANTY - 08/19/2009
Is there a document for hybrids like the one for powertrain coverage?
Re: Global Warranty Management - 01/15/2010
In GMTRAINING.COM,RESOURCES, Dealership Training Resources, then scroll down to the listing for Global Warranty Modules. I have done one at a time, and done the module as they are printing.
Re: Global Warranty Management - 01/22/2010
I don't either, wish I had someone here to stand over my shoulder & let me know if I am doing it right, I am not that confident in myself right now.
Re: PARTS DEPT - 02/03/2010
i am all set now---i had to use the little drop down menu---thanks
Re: More Global Warranty questions - 02/18/2010
MINE DOESNT HAVE A DOWNLOAD BUTTON PER SAY...I HAVE TO GO TO TRD THEN RMT....DOES THAT MAKE SENSE AND IM NOT SURE ABOUT THE ACCOUNTING PART OF IT YET
Re: SALVAGE -WARRANTY BLOCK VEHICLES - 01/05/2010
THAT IS THE WAY I HAVE BEEN TOLD, AND I DOUBLE CHECKED P&P -- YOUR RIGHT
Re: Question? Can you do recalls on salvage/branded vehicles, first one - 12/02/2009
YES - WE HAVE DONE THEM WITH NO PROBLEM, ITS THE ONLY THING WE CAN STILL DO
Re: DMS INTERACTIVE - ADMINISTRATIVE TIME ??? - 03/15/2010
IVE DONE IT THE SAME AS HEATHER AND HAVE HAD NO PROBLEMS WITH IT PAYING
Re: THROTTLE BODY CLEANING - 03/03/2010
#PIP4578A doesnt have an opcode, but we use the throttle body R&R and have gotten paid.
Re: SERVICE OFFER CERTIFICATES - 04/12/2010
JUST FOUND IT ,HAD TO READ THE VERY FINE PRINT ON THE CERTIFICATE GAVE DOC #
Re: Rejected claim resolutions elusive... - 04/14/2010
I HAVE DONE THE SAME THING BEFORE.
Re: Help! - 04/22/2010
Thanks so much, I'll try it when I download today.
Re: GWM Menus - 09/14/2010
Nice. It doesn't make my work impossible, just slows me down. Irritating!
Re: Would you try to put a claim in for this? - 09/20/2010
i dont feel like it should be a warranty claim either..good luck with your decision
Re: authorization question - 08/30/2010
I HAPPEN TO BE DOING ANOTHER TIRE DEAL NOW ITS BULLETIN NO 00-03-10-003O
Re: srta trans warranty - 11/17/2010
A few reference documents for transmission fluid cooler flush and flow testing: Document ID: 2102833 (while this particular document supports the flush/flow procedure for an Enclave/Acadia it demonstrates GM's published procedure). The note in the second...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 10/04/2010
thats what i thought too, this is the first one we have done like this..
Re: REYNOLDS & REYNOLDS - 02/22/2011
Mine were all done correctly today.
Re: REYNOLDS & REYNOLDS - 02/22/2011
mine were done ok too
Didn't the bulletin mention something about doing the intake?
Re: Recall Policies & Procedures question - 05/20/2009
... if the aftermarket shop installed a part wrong & the person was injured because it failed, would WE (the dealership) be liable? I need written policy to prove GM requires recalls to be done by a dealership because I was told "we've done it this way before"....
Re: I am stumped again..... - 04/30/2009
Don't forget your "EP" authorizations for olh and parts excessive if you need them. : }
Re: Warranty Payments - 06/02/2009
Only down one day!!!! That wasn't so bad.
2006 Pontiac Solstice - 10/20/2009
Does anyone know a labor op to use when replacing a lf door skin?
Re: Can you claim turning on after blow function on hvac? - 10/26/2009
Use the D9995 as your closest to labor op. Put in comments the doc#.
Re: HYBRID WARRANTY - 08/19/2009
Is there a document for hybrids like the one for powertrain coverage?
Re: Global Warranty Management - 01/15/2010
In GMTRAINING.COM,RESOURCES, Dealership Training Resources, then scroll down to the listing for Global Warranty Modules. I have done one at a time, and done the module as they are printing.
Re: Global Warranty Management - 01/22/2010
I don't either, wish I had someone here to stand over my shoulder & let me know if I am doing it right, I am not that confident in myself right now.
Re: PARTS DEPT - 02/03/2010
i am all set now---i had to use the little drop down menu---thanks
Re: More Global Warranty questions - 02/18/2010
MINE DOESNT HAVE A DOWNLOAD BUTTON PER SAY...I HAVE TO GO TO TRD THEN RMT....DOES THAT MAKE SENSE AND IM NOT SURE ABOUT THE ACCOUNTING PART OF IT YET
Re: SALVAGE -WARRANTY BLOCK VEHICLES - 01/05/2010
THAT IS THE WAY I HAVE BEEN TOLD, AND I DOUBLE CHECKED P&P -- YOUR RIGHT
Re: Question? Can you do recalls on salvage/branded vehicles, first one - 12/02/2009
YES - WE HAVE DONE THEM WITH NO PROBLEM, ITS THE ONLY THING WE CAN STILL DO
Re: DMS INTERACTIVE - ADMINISTRATIVE TIME ??? - 03/15/2010
IVE DONE IT THE SAME AS HEATHER AND HAVE HAD NO PROBLEMS WITH IT PAYING
Re: THROTTLE BODY CLEANING - 03/03/2010
#PIP4578A doesnt have an opcode, but we use the throttle body R&R and have gotten paid.
Re: SERVICE OFFER CERTIFICATES - 04/12/2010
JUST FOUND IT ,HAD TO READ THE VERY FINE PRINT ON THE CERTIFICATE GAVE DOC #
Re: Rejected claim resolutions elusive... - 04/14/2010
I HAVE DONE THE SAME THING BEFORE.
Re: Help! - 04/22/2010
Thanks so much, I'll try it when I download today.
Re: GWM Menus - 09/14/2010
Nice. It doesn't make my work impossible, just slows me down. Irritating!
Re: Would you try to put a claim in for this? - 09/20/2010
i dont feel like it should be a warranty claim either..good luck with your decision
Re: authorization question - 08/30/2010
I HAPPEN TO BE DOING ANOTHER TIRE DEAL NOW ITS BULLETIN NO 00-03-10-003O
Re: srta trans warranty - 11/17/2010
A few reference documents for transmission fluid cooler flush and flow testing: Document ID: 2102833 (while this particular document supports the flush/flow procedure for an Enclave/Acadia it demonstrates GM's published procedure). The note in the second...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 10/04/2010
thats what i thought too, this is the first one we have done like this..
Re: REYNOLDS & REYNOLDS - 02/22/2011
Mine were all done correctly today.
Re: REYNOLDS & REYNOLDS - 02/22/2011
mine were done ok too
Re: recall 10153 - 12/08/2010
it would be like the dealer doing their own vehicles so i would say no..
Re: recall 10153 - 12/10/2010
interesting i can see their point but i dont agree either..
Re: Labor op 1996 Camaro ??? - 01/02/2012
I'd use z7919 or z7920 depending on dollar amount
Re: What should I do? - 12/16/2011
I would submit for claim as (CSAT for customer satisfaction) and make sure it is documented as a "one time" repair for customer satisfaction. I have seen that once before in a drivers door lock switch. Gave the customer the benefit of the doubt in hopes...
Re: Late Transaction Summary Report? - 02/29/2012
Im getting it too and I don't remember getting a messege from GM
Re: Customer reimbursement - 02/21/2012
yes you would put the dollar amount in the customer reimbursement field...hope this helps..
Re: GM does it again - 03/16/2012
gm likes doing this to us !!!!
Re: 2012 malibu can't find labor op - 04/04/2012
I will call the DBC,let them tell you the closest and document it.
Re: cpo maintenance rejecting - 05/07/2012
I don't know that answer. Admins?
Re: Pre-Delivery Inspections and the detail department - 09/07/2011
OUR DETAILER DOESNT HAVE ANYTHING TO DO WITH PDI'S EITHER..HE IS HOURLY
Re: DISTRIBUTOR LABOR OP - 06/22/2011
Since the LTG doesn't go back that far, my guess would be to use the nearest opcode. Since the newer cars don't use distributors, could you use an ignition coil? I would use that with good notes. Is it a lifetime part? Was it replaced in the past?...
Re: GMPP - 03/25/2011
We use Arkona for download so I can't answer about the tax box. Quantity should be taken care of with your bridge download along with a lot of the other. Just put the part price in the box don't add to it.
Re: GMPP Radio And Cluster Tax? - 05/18/2011
dont think we ever did add tax just marked it up
Re: VOLTS -- WARRANTY REPAIR VS IN-SERVICE DATE - 04/18/2011
Don't your PDI's autopay?
PRE-DELIVERY INSPECTION FORMS - 04/18/2011
WHERE DO YOU PRINT PRE-DELIVERY INSPECTION CHECKLISTS FROM (( PERSON THATS ALWAYS DONE IT/OUT SICK) ???
Re: Would you submit this as warranty? - 04/20/2011
Noooo i dont think i would submit this as warranty..no way...
Re: Recall #94001 - 03/27/2014
DOC # 254008
Update recall summary - 09/25/2014
Will they be doing any updating on the recall summary ?
Re: 12346290 Coolant, Non-GM # in ADP? - 10/08/2013
We have ADP, but don't have this problem.
Re: BATTERTY PRICING - 10/31/2012
... the issue is. Is this only happening with batteries? If it was happening with other parts too, I would lean towards it being an issue with the download through your bridge. I only do a couple batteries every six months so I don't have that partic...
Re: PROBLEM PRICING ON PART#88865322???????????????? - 12/28/2012
i checked with my parts dept the part number doesnt exist !!!!
Re: Actual repair vs labor op coding ?? - 07/18/2012
the tcm was the failed part i would use the tcm labor op and put tear down tac wanted in olh and put in comments why the tear down..
Re: Fuel injectors NOT covered under powertrain warranty???? - 08/21/2012
now what is a true statement for sure..some of the dumb things gm has done in the past few years doesnt make much sense...
Re: HOW TO CLOSE A RECALL WHEN WORK IS NOT NEEDED - 05/18/2012
Yep, that's what we're doing too.
Re: CURIOUS ABOUT PAY - 07/09/2012
I don't make near that, but do all that extra work also and a second store.
it would be like the dealer doing their own vehicles so i would say no..
Re: recall 10153 - 12/10/2010
interesting i can see their point but i dont agree either..
Re: Labor op 1996 Camaro ??? - 01/02/2012
I'd use z7919 or z7920 depending on dollar amount
Re: What should I do? - 12/16/2011
I would submit for claim as (CSAT for customer satisfaction) and make sure it is documented as a "one time" repair for customer satisfaction. I have seen that once before in a drivers door lock switch. Gave the customer the benefit of the doubt in hopes...
Re: Late Transaction Summary Report? - 02/29/2012
Im getting it too and I don't remember getting a messege from GM
Re: Customer reimbursement - 02/21/2012
yes you would put the dollar amount in the customer reimbursement field...hope this helps..
Re: GM does it again - 03/16/2012
gm likes doing this to us !!!!
Re: 2012 malibu can't find labor op - 04/04/2012
I will call the DBC,let them tell you the closest and document it.
Re: cpo maintenance rejecting - 05/07/2012
I don't know that answer. Admins?
Re: Pre-Delivery Inspections and the detail department - 09/07/2011
OUR DETAILER DOESNT HAVE ANYTHING TO DO WITH PDI'S EITHER..HE IS HOURLY
Re: DISTRIBUTOR LABOR OP - 06/22/2011
Since the LTG doesn't go back that far, my guess would be to use the nearest opcode. Since the newer cars don't use distributors, could you use an ignition coil? I would use that with good notes. Is it a lifetime part? Was it replaced in the past?...
Re: GMPP - 03/25/2011
We use Arkona for download so I can't answer about the tax box. Quantity should be taken care of with your bridge download along with a lot of the other. Just put the part price in the box don't add to it.
Re: GMPP Radio And Cluster Tax? - 05/18/2011
dont think we ever did add tax just marked it up
Re: VOLTS -- WARRANTY REPAIR VS IN-SERVICE DATE - 04/18/2011
Don't your PDI's autopay?
PRE-DELIVERY INSPECTION FORMS - 04/18/2011
WHERE DO YOU PRINT PRE-DELIVERY INSPECTION CHECKLISTS FROM (( PERSON THATS ALWAYS DONE IT/OUT SICK) ???
Re: Would you submit this as warranty? - 04/20/2011
Noooo i dont think i would submit this as warranty..no way...
Re: Recall #94001 - 03/27/2014
DOC # 254008
Update recall summary - 09/25/2014
Will they be doing any updating on the recall summary ?
Re: 12346290 Coolant, Non-GM # in ADP? - 10/08/2013
We have ADP, but don't have this problem.
Re: BATTERTY PRICING - 10/31/2012
... the issue is. Is this only happening with batteries? If it was happening with other parts too, I would lean towards it being an issue with the download through your bridge. I only do a couple batteries every six months so I don't have that partic...
Re: PROBLEM PRICING ON PART#88865322???????????????? - 12/28/2012
i checked with my parts dept the part number doesnt exist !!!!
Re: Actual repair vs labor op coding ?? - 07/18/2012
the tcm was the failed part i would use the tcm labor op and put tear down tac wanted in olh and put in comments why the tear down..
Re: Fuel injectors NOT covered under powertrain warranty???? - 08/21/2012
now what is a true statement for sure..some of the dumb things gm has done in the past few years doesnt make much sense...
Re: HOW TO CLOSE A RECALL WHEN WORK IS NOT NEEDED - 05/18/2012
Yep, that's what we're doing too.
Re: CURIOUS ABOUT PAY - 07/09/2012
I don't make near that, but do all that extra work also and a second store.
Re: Labor op for sill plate?! - 03/02/2016
IF IT'S THE FRONT DOOR USE, 1043230, IF THE REAR USE 1044350.
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/25/2016
... not sure why they're insisting they can't return it for that reason, it doesn't make any sense. What kind of part is it?...
Re: CAM-02 Report - 11/23/2015
Thanks Kristen. However, I don't see that button available? I don't know if it's just our computer system or if this is for everyone but the form is opening in Word, not as a PDF file, and I get an error message when trying to convert to PDF (hoping...
Re: GWM REPORT - 10/01/2014
GM must be down , shows no data and i put in claims all day yesterday...
What Would You Do - 10/14 - 10/03/2014
... move when the transmission failed. The vehicle owner stated that she was driving and then the car wouldn't move, even when pressing the accelerator. The engine raced and the car still wouldn't move. The technician verified that the transmission wouldn't...
Re: GMPP - 06/27/2016
Thanks for the response Conny, we don't actually get that situation often so I definitely wanted to double check with others to see how they handle it too.
Forum - 11/21/2016
Up to 0.3 hrs for WPC part return requests & 0.2 hrs for document only requests
Forum - 10/20/2016
I know that the this situation does not need a seperate punchtime and management auth...but I don't tell any of my guys that. I feel like the moment they are told they don't need a seperate punch time for something then they will stop getting punchtimes...
Forum - 02/03/2017
i think we spend out warranty adm lives documenting !
Forum - 02/13/2017
... service category type > select a service category > select a document - it is at this point you are able to view the Effective Date drop down for the LTG month/year....
2017 GM Warranty Operation Manual - 01/19/2017
I downloaded the GM Warranty Operation Manual today and was looking through it. I believe there is a misprint on page 33 under Roadside Assisitance. It states that dealers can perform their own roadside assistance which I believe is not true since my...
Forum - 03/27/2017
DOCUMENT 4193431 HAS THE INFO YOU NEED
Forum - 03/27/2017
ALSO SEE Document ID: 4724920
CORE REIMBURSEMENTS - 04/06/2017
Where would I obtain "Core Exchange value documentation" ??
Electrical and Powertrain Labor-Only Labor Codes - 04/25/2017
#06-08-47-001M, very last section of the document. Codes 4069929 and 4069939 for instances where a repair procedure is done to a module that does not require the part to be replaced or any other physical repair. My question is, these codes...
Forum - 04/26/2017
kturner: The Document ID may be found in SI by clicking the "Find a Document by its ID, Bulletin or Campaign # in Number Search" link. Enter Document ID 4738838 in the "Enter a Document ID" field. (The document is the LTG page for labor operation 059...
Forum - 05/01/2017
dont know probably send an email to your dealer or by a debit
Forum - 05/03/2017
i dont think rental companies keep cars over two years they should all be current
Forum - 05/04/2017
We have not encountered any situations where that has been an issue - as long as the reprint contains all of the necessary job card documentation (including signatures, authorizations, time documentation, etc).
basics - 06/15/2017
I have never done warranty before and needs to know all the basics first.Format: Video
Forum - 06/21/2017
thats how it should be done !
Forum - 07/11/2017
Maintain a well documented copy of the previous job card with the new job card - it may become necessary to attach to the transaction as supporting documentation.
Forum - 07/14/2017
it is confusing dont know what i would do without the comments section...
Forum - 07/19/2017
thanks Kristen, i will print out this bulletin..for some reason i don't get these passed on to me and seems like my service managers don't read them !!!
Forum - 07/25/2017
I would get in touch with my WSC for their input before putting anything through. It sounds like a lot of time / gas was used to determine that the condition is "normal". If there's no repair, I don't think GM will be too excited to pay for...
IF IT'S THE FRONT DOOR USE, 1043230, IF THE REAR USE 1044350.
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/25/2016
... not sure why they're insisting they can't return it for that reason, it doesn't make any sense. What kind of part is it?...
Re: CAM-02 Report - 11/23/2015
Thanks Kristen. However, I don't see that button available? I don't know if it's just our computer system or if this is for everyone but the form is opening in Word, not as a PDF file, and I get an error message when trying to convert to PDF (hoping...
Re: GWM REPORT - 10/01/2014
GM must be down , shows no data and i put in claims all day yesterday...
What Would You Do - 10/14 - 10/03/2014
... move when the transmission failed. The vehicle owner stated that she was driving and then the car wouldn't move, even when pressing the accelerator. The engine raced and the car still wouldn't move. The technician verified that the transmission wouldn't...
Re: GMPP - 06/27/2016
Thanks for the response Conny, we don't actually get that situation often so I definitely wanted to double check with others to see how they handle it too.
Forum - 11/21/2016
Up to 0.3 hrs for WPC part return requests & 0.2 hrs for document only requests
Forum - 10/20/2016
I know that the this situation does not need a seperate punchtime and management auth...but I don't tell any of my guys that. I feel like the moment they are told they don't need a seperate punch time for something then they will stop getting punchtimes...
Forum - 02/03/2017
i think we spend out warranty adm lives documenting !
Forum - 02/13/2017
... service category type > select a service category > select a document - it is at this point you are able to view the Effective Date drop down for the LTG month/year....
2017 GM Warranty Operation Manual - 01/19/2017
I downloaded the GM Warranty Operation Manual today and was looking through it. I believe there is a misprint on page 33 under Roadside Assisitance. It states that dealers can perform their own roadside assistance which I believe is not true since my...
Forum - 03/27/2017
DOCUMENT 4193431 HAS THE INFO YOU NEED
Forum - 03/27/2017
ALSO SEE Document ID: 4724920
CORE REIMBURSEMENTS - 04/06/2017
Where would I obtain "Core Exchange value documentation" ??
Electrical and Powertrain Labor-Only Labor Codes - 04/25/2017
#06-08-47-001M, very last section of the document. Codes 4069929 and 4069939 for instances where a repair procedure is done to a module that does not require the part to be replaced or any other physical repair. My question is, these codes...
Forum - 04/26/2017
kturner: The Document ID may be found in SI by clicking the "Find a Document by its ID, Bulletin or Campaign # in Number Search" link. Enter Document ID 4738838 in the "Enter a Document ID" field. (The document is the LTG page for labor operation 059...
Forum - 05/01/2017
dont know probably send an email to your dealer or by a debit
Forum - 05/03/2017
i dont think rental companies keep cars over two years they should all be current
Forum - 05/04/2017
We have not encountered any situations where that has been an issue - as long as the reprint contains all of the necessary job card documentation (including signatures, authorizations, time documentation, etc).
basics - 06/15/2017
I have never done warranty before and needs to know all the basics first.Format: Video
Forum - 06/21/2017
thats how it should be done !
Forum - 07/11/2017
Maintain a well documented copy of the previous job card with the new job card - it may become necessary to attach to the transaction as supporting documentation.
Forum - 07/14/2017
it is confusing dont know what i would do without the comments section...
Forum - 07/19/2017
thanks Kristen, i will print out this bulletin..for some reason i don't get these passed on to me and seems like my service managers don't read them !!!
Forum - 07/25/2017
I would get in touch with my WSC for their input before putting anything through. It sounds like a lot of time / gas was used to determine that the condition is "normal". If there's no repair, I don't think GM will be too excited to pay for...
Forum - 09/20/2017
i dont think service advisors are allowed to authorize
Forum - 09/27/2017
With the documentation you have, I would code it 9090
Forum - 10/02/2017
I dont handle any parts either ... parts department takes care of all that.
Top Warranty Tips of 2017 - 11/21/2017
We've compiled the top Warranty Tips of the year from the Warranty Newsletter.Download
Forum - 11/07/2017
I am not aware of a more user friendly version of the Vibration Diagnostic Worksheet, other than what is contained within bulletin 17-NA-170 (Document ID 4795009). The form definitely provides supporting documentation for a repair involving Vibration...
Early Bird / Night Drop for Auth - 12/22/2017
I'd still like some clarity on this, our envelopes don't have a spot for the VIN, and then there are the customers who barely fill it out or sign it. So am I correct in understanding that even without the VIN, we don't need service management auth...
Forum - 01/02/2018
... fill out and mail in. Now it won't close in IVH as legally, it has to appear on there, but it would stop the customer from recieving phone calls/emails/letters for it....
Wiring repairs - 01/25/2018
Please review wiring repair requirements; specifically how to find the correct "grid" document when the tech doesn't provide it. Also discuss the correct format to submit document/grid locations. Thanks.Format: Help Card
DAYS OUT OF SERVICE - 01/25/2018
DOES GM TRACK DAYS OUT OF SERVICE LIKE CHRYSLER DOESFormat: Article
Warranty Operations Manual Update - 02/20/2018
Quickly reference the most common GM service policies & procedures.Free Download
Top Warranty Tips of 2022 - 11/22/2022
The top tips from the 2022 warranty newsletter collection.Download
Forum - 01/16/2023
... is that "our attorneys require this" which is a cop out,,,,all the attorneys state for them to do is have a trained tech work on those labor ops that are applicable,,,they are just lazy and dont want to spend the time and effort to update the LTG to...
Forum - 01/20/2023
Thanks Mary, thats what I am doing but, geez what a pain when we have 2 separate buildings and the other doesn't have a tool yet
Forum - 01/20/2023
According to the SAVI FAQs document in the Warranty Resource Center in Global Connect, "Q: Do Damage in Transit transactions require a dongle device scan? A: For Transportation Transactions (ZTPT), a dongle device scan is not required.".
Forum - 01/18/2023
I have done them right away with no problem.
Warranty Claim Authorizations- Important Debit item - 03/09/2023
... An authorization consists of date,,time ,,signature and explanation so that is where they get you,,,its not just one element,,,its all of them that the manager must execute in their handwriting. Soo to those of you who feel you are doing a big...
Forum - 03/22/2023
Yes, they swear it's not related and that the only OTAs the dongle device does is to update itself. But I still don't buy it. It's too coincidental.
Forum - 02/24/2023
... with the Bolts,,,just laying there,,,and i was amazed when the $$$ started paying,,,because as you know usually generous motors usually fly specs everything,,,,these i calculated the amount and put it in and they paid it in full,,,,didnt even have to...
Paint labor op's for 2022 Silverado - 04/14/2022
I've a trans claim that will require using a paint labor op, but, when you search and I know there are major issues concerning SI, nothing for a door even comes up. I made a claim with DBC which if you have had to use them you just know how this will...
Compliant Alternative Signature-Electronic appointment printout-New in P&P-JLWarranty News April 2022? - 04/04/2022
... alternative signature...several times I've talked to GM auditors and they say "that's not what it (P&P) meant"? So, I've learned not to interprit what GM means in a statement. Can anyone clarify? It would be nice if P&P was...
Forum - 05/27/2022
as of today its doing it again,,arrgh
Forum - 05/26/2022
well today we signed in and it corrected itself somehow,,,,dont know what caused it though
Forum - 01/25/2022
I found Document 5532254 in the GM Connect app Warranty Administration Resource Center under Program Guides then Included Maintenance Programs. I then looked it up in SI. It is the new document for CPO maintenance with new pricing. I've...
Forum - 02/10/2022
Unfortunately my computer system wont let me get the grid location document so I make my tech's responsible for them and they all are great with getting me the docs.
Forum - 02/15/2022
My technicians always do the document and grid
i dont think service advisors are allowed to authorize
Forum - 09/27/2017
With the documentation you have, I would code it 9090
Forum - 10/02/2017
I dont handle any parts either ... parts department takes care of all that.
Top Warranty Tips of 2017 - 11/21/2017
We've compiled the top Warranty Tips of the year from the Warranty Newsletter.Download
Forum - 11/07/2017
I am not aware of a more user friendly version of the Vibration Diagnostic Worksheet, other than what is contained within bulletin 17-NA-170 (Document ID 4795009). The form definitely provides supporting documentation for a repair involving Vibration...
Early Bird / Night Drop for Auth - 12/22/2017
I'd still like some clarity on this, our envelopes don't have a spot for the VIN, and then there are the customers who barely fill it out or sign it. So am I correct in understanding that even without the VIN, we don't need service management auth...
Forum - 01/02/2018
... fill out and mail in. Now it won't close in IVH as legally, it has to appear on there, but it would stop the customer from recieving phone calls/emails/letters for it....
Wiring repairs - 01/25/2018
Please review wiring repair requirements; specifically how to find the correct "grid" document when the tech doesn't provide it. Also discuss the correct format to submit document/grid locations. Thanks.Format: Help Card
DAYS OUT OF SERVICE - 01/25/2018
DOES GM TRACK DAYS OUT OF SERVICE LIKE CHRYSLER DOESFormat: Article
Warranty Operations Manual Update - 02/20/2018
Quickly reference the most common GM service policies & procedures.Free Download
Top Warranty Tips of 2022 - 11/22/2022
The top tips from the 2022 warranty newsletter collection.Download
Forum - 01/16/2023
... is that "our attorneys require this" which is a cop out,,,,all the attorneys state for them to do is have a trained tech work on those labor ops that are applicable,,,they are just lazy and dont want to spend the time and effort to update the LTG to...
Forum - 01/20/2023
Thanks Mary, thats what I am doing but, geez what a pain when we have 2 separate buildings and the other doesn't have a tool yet
Forum - 01/20/2023
According to the SAVI FAQs document in the Warranty Resource Center in Global Connect, "Q: Do Damage in Transit transactions require a dongle device scan? A: For Transportation Transactions (ZTPT), a dongle device scan is not required.".
Forum - 01/18/2023
I have done them right away with no problem.
Warranty Claim Authorizations- Important Debit item - 03/09/2023
... An authorization consists of date,,time ,,signature and explanation so that is where they get you,,,its not just one element,,,its all of them that the manager must execute in their handwriting. Soo to those of you who feel you are doing a big...
Forum - 03/22/2023
Yes, they swear it's not related and that the only OTAs the dongle device does is to update itself. But I still don't buy it. It's too coincidental.
Forum - 02/24/2023
... with the Bolts,,,just laying there,,,and i was amazed when the $$$ started paying,,,because as you know usually generous motors usually fly specs everything,,,,these i calculated the amount and put it in and they paid it in full,,,,didnt even have to...
Paint labor op's for 2022 Silverado - 04/14/2022
I've a trans claim that will require using a paint labor op, but, when you search and I know there are major issues concerning SI, nothing for a door even comes up. I made a claim with DBC which if you have had to use them you just know how this will...
Compliant Alternative Signature-Electronic appointment printout-New in P&P-JLWarranty News April 2022? - 04/04/2022
... alternative signature...several times I've talked to GM auditors and they say "that's not what it (P&P) meant"? So, I've learned not to interprit what GM means in a statement. Can anyone clarify? It would be nice if P&P was...
Forum - 05/27/2022
as of today its doing it again,,arrgh
Forum - 05/26/2022
well today we signed in and it corrected itself somehow,,,,dont know what caused it though
Forum - 01/25/2022
I found Document 5532254 in the GM Connect app Warranty Administration Resource Center under Program Guides then Included Maintenance Programs. I then looked it up in SI. It is the new document for CPO maintenance with new pricing. I've...
Forum - 02/10/2022
Unfortunately my computer system wont let me get the grid location document so I make my tech's responsible for them and they all are great with getting me the docs.
Forum - 02/15/2022
My technicians always do the document and grid
Recall 14116 Steering Angle Sensor - 01/13/2022
I've got a claim here with recall 14116 to replace the steering angle sensor. The tech did not document the serial # of the new sensor. Is there any other way besides having the customer come back in and have it all taken apart again to get the...
Forum - 02/08/2022
Doesn't help that GM has changed it 4 times.
Forum - 02/08/2022
... today i specifically asked them to address this paint blending issue,,,so the answer was that if you have a hood with blending to a fender then take the time and add to OLH and the material gets added to the hood material,,,just double both if...
Forum - 06/17/2022
yes i have done these,,,as every odd ball claim situation seems to be attracted to this dealership! Parts delay has to be documented by the parts department with dates ordered and status,,,document if the owner had insurance coverage and if so has...
Forum - 06/17/2022
California Dealers.....now that we've been doing more what are the rest of you doing with your airbags? I was told by GM that we had to absorb the cost of disposing of them properly per our law. That it was the cost of doing business. :-(
95/5 performance - 06/24/2022
... (tech notes, parts. authorizations) then it can take longer to get it processed. Just wondering what other warranty admins are interpreting this. I do realize the importance of the getting the last date that it was worked on in the system when submitting...
Forum - 08/01/2022
Document ID # 5532254 has a list that includes CPO pricing and labor operations.
Forum - 04/13/2021
Submitted claims within your empowerment do not need attachments but your hard copies must have any required authorizations documented or they can be debited in an audit situation. Not to say that you cannot attach them but it is a lot of work for something...
Warranty Operations Manual Update - 02/25/2021
Quickly reference the most common GM service policies & procedures.Free Download
Forum - 11/13/2020
GW doesn't recognize the AC Delco number, so always submit the long number.
Top Warranty Tips of 2020 - 11/25/2020
The top tips from the 2020 warranty newsletter collection.Download
DIAGNOSIS TIME - 07/10/2020
CAN I GET A LITTLE MORE CLARITY ON DIAGNOSIS TIME AND DOCUMENTATION FOR ITFormat: Video
CCND and April 2020 JLWarranty News? - 05/21/2020
... documentation requirements, 4069919 and 4029929." But then there is no explanation. What are the documentation requirements for those 2 labor ops? Does anyone know? It does state that 4069919 should not be used for malfunction...
Forum - 05/21/2020
The documentation requirements are of DTC's found during scan (present or history is what I ask mine to document), that would be there if customer comes in for MIL illumination
Early Bird Envelopes - pg 2 of Sept 2020 JLWarranty News - 08/27/2020
... requests, based on the appointment or customer contact, are considered add on repairs and would require appropriate Service Management authorization prior to the technician working on the vehicle, separate on/off technician time documentation, and date/time...
SPS CODES - 08/28/2020
... legible. :-( Anyway the question I have though is that I know when the programming is done on some you will ususally get 2 numbers followed by either an "YN" or "BN". Now my shop foreman is telling me that the code with the "BN" means blocked which is...
Closest labor operation - 09/09/2020
I've been trying to search past posts, but I don't see anything recent. And I looked in the P&P manual, but probably missing it. When we use a closest labor operaton, or labor operation where something is repaired instead of replaced, are we...
Forum - 09/24/2020
... the work but I didn't see you indicate that this was a sublet situation or work done in-house. I would calculate labor, paint materials, and mix time for each panel then break down the cost by line to be GM pricing or less for each line based on the...
Forum - 06/17/2021
If memory serves you don't have to put in the deductible on the second claim, the system will recognize that it is the same job card number and not debit it from the claim submission. Just double-check when you get your transaction summary report. I have...
Forum - 06/17/2021
Thank you, I'll double check then when I submit it.
Top Warranty Tips of 2021 - 12/01/2021
The top tips from the 2021 warranty newsletter collection.Download
Forum - 11/16/2021
Not sure if anyone uses the WiAdvisor tool, but it prints out a sheet that has the motor size. I double-check it, for good measure, but it's been really helpful in our shop
Mileage Discrepancy - 09/14/2021
... making it near impossible. We check the history, previous mileage, and we verify that what we are entering for mileage is what is recorded on the pre write by the advisor and the story from the technicians. What is everyone else doing...
Which claim first? - 03/05/2018
... I file the claims. I thought it was remibursement, then recall repair. The bulletin doesn't say what is now required and I read the Docs in P&P but didn't find the answer....
Forum - 03/02/2018
DBC= Don't Bother Calling
I've got a claim here with recall 14116 to replace the steering angle sensor. The tech did not document the serial # of the new sensor. Is there any other way besides having the customer come back in and have it all taken apart again to get the...
Forum - 02/08/2022
Doesn't help that GM has changed it 4 times.
Forum - 02/08/2022
... today i specifically asked them to address this paint blending issue,,,so the answer was that if you have a hood with blending to a fender then take the time and add to OLH and the material gets added to the hood material,,,just double both if...
Forum - 06/17/2022
yes i have done these,,,as every odd ball claim situation seems to be attracted to this dealership! Parts delay has to be documented by the parts department with dates ordered and status,,,document if the owner had insurance coverage and if so has...
Forum - 06/17/2022
California Dealers.....now that we've been doing more what are the rest of you doing with your airbags? I was told by GM that we had to absorb the cost of disposing of them properly per our law. That it was the cost of doing business. :-(
95/5 performance - 06/24/2022
... (tech notes, parts. authorizations) then it can take longer to get it processed. Just wondering what other warranty admins are interpreting this. I do realize the importance of the getting the last date that it was worked on in the system when submitting...
Forum - 08/01/2022
Document ID # 5532254 has a list that includes CPO pricing and labor operations.
Forum - 04/13/2021
Submitted claims within your empowerment do not need attachments but your hard copies must have any required authorizations documented or they can be debited in an audit situation. Not to say that you cannot attach them but it is a lot of work for something...
Warranty Operations Manual Update - 02/25/2021
Quickly reference the most common GM service policies & procedures.Free Download
Forum - 11/13/2020
GW doesn't recognize the AC Delco number, so always submit the long number.
Top Warranty Tips of 2020 - 11/25/2020
The top tips from the 2020 warranty newsletter collection.Download
DIAGNOSIS TIME - 07/10/2020
CAN I GET A LITTLE MORE CLARITY ON DIAGNOSIS TIME AND DOCUMENTATION FOR ITFormat: Video
CCND and April 2020 JLWarranty News? - 05/21/2020
... documentation requirements, 4069919 and 4029929." But then there is no explanation. What are the documentation requirements for those 2 labor ops? Does anyone know? It does state that 4069919 should not be used for malfunction...
Forum - 05/21/2020
The documentation requirements are of DTC's found during scan (present or history is what I ask mine to document), that would be there if customer comes in for MIL illumination
Early Bird Envelopes - pg 2 of Sept 2020 JLWarranty News - 08/27/2020
... requests, based on the appointment or customer contact, are considered add on repairs and would require appropriate Service Management authorization prior to the technician working on the vehicle, separate on/off technician time documentation, and date/time...
SPS CODES - 08/28/2020
... legible. :-( Anyway the question I have though is that I know when the programming is done on some you will ususally get 2 numbers followed by either an "YN" or "BN". Now my shop foreman is telling me that the code with the "BN" means blocked which is...
Closest labor operation - 09/09/2020
I've been trying to search past posts, but I don't see anything recent. And I looked in the P&P manual, but probably missing it. When we use a closest labor operaton, or labor operation where something is repaired instead of replaced, are we...
Forum - 09/24/2020
... the work but I didn't see you indicate that this was a sublet situation or work done in-house. I would calculate labor, paint materials, and mix time for each panel then break down the cost by line to be GM pricing or less for each line based on the...
Forum - 06/17/2021
If memory serves you don't have to put in the deductible on the second claim, the system will recognize that it is the same job card number and not debit it from the claim submission. Just double-check when you get your transaction summary report. I have...
Forum - 06/17/2021
Thank you, I'll double check then when I submit it.
Top Warranty Tips of 2021 - 12/01/2021
The top tips from the 2021 warranty newsletter collection.Download
Forum - 11/16/2021
Not sure if anyone uses the WiAdvisor tool, but it prints out a sheet that has the motor size. I double-check it, for good measure, but it's been really helpful in our shop
Mileage Discrepancy - 09/14/2021
... making it near impossible. We check the history, previous mileage, and we verify that what we are entering for mileage is what is recorded on the pre write by the advisor and the story from the technicians. What is everyone else doing...
Which claim first? - 03/05/2018
... I file the claims. I thought it was remibursement, then recall repair. The bulletin doesn't say what is now required and I read the Docs in P&P but didn't find the answer....
Forum - 03/02/2018
DBC= Don't Bother Calling
DMS AND ATTACHMENTS - 08/07/2018
Currently we use Reynolds and Reynolds for a DMS. The DMS does not allow me to attach any documents to the claim, thus when something needs to be sent for GM auth, I have to let the claim reject and then manually attach the document to the claim on Global...
Forum - 06/13/2018
As of right now, they don't have an answer and are escalating my case.
What Would You Do - 07/18 - 06/25/2018
... a peeling paint concern that affected both sides of the truck, including the front fenders, front doors, rear doors, rocker panels, and box sides. Once the in house body shop completed the refinish repair on all of the affected panels, the job card...
Forum - 01/10/2019
I don't see anywhere I have access to do so.
Forum - 02/19/2019
She kicks all of mine back and says to take diag off that it doesn't apply. Doesn't matter how much time they have in it or how well they have everything documented. If it's not checking out wires, she won't pay the diag time. Sometimes it feels like...
Forum - 02/05/2019
I don't think so...
What Would You Do - 10/18 - 09/25/2018
... surrounding the repair be best documented (since management authorization for the added line would be considered “after the fact” as time documentation has already transpired)?...
RECALL PAIR - JOKE PROCESS - 12/04/2019
So what are you all doing when you have vehicles that have N192261050 and N192268490?I've worked with the techs and when you try to do the N192268490 second you don't get a programming code.SI is a joke and SPS does not do what the recall says in any...
Forum - 01/15/2020
... request to copy & paste to the spreadsheet then next to that I put the date of the request, what the part is and who I gave the docs to and the date I gave it to them....
Forum - 01/17/2020
... not to include the price of the part when doing the PET. That is why I mentioned it. I don't doubt you did it correctly. Just wanted to mention that because I have seen confusion. Sounds like you did it correctly. I've done several like that. Seems like...
Forum - 01/29/2020
Also don't forget to get the service manager sign off on that.
Forum - 01/30/2020
Ended up doing a CCND and shopped the remainder of his time...
Forum - 07/29/2019
Refer to Document ID 1767549 Electrical and Powertrain Controls - Labor Only.
Forum - 04/24/2019
I found the Doc in SI just a minute ago, it's there.
Forum - 05/10/2019
As far as the screenshot, I don't worry about it, as long as GM doesn't need it. The programming, I make them print. I have seen doctors with better handwriting lol. So I make them print, in case it gets entered in wrong by cashier. If their printer is...
Forum - 03/04/2019
I keep Document# 2355117 handy
Transmission Flush - 10/18/2023
... they are covered under the Powertrain warranty.Anyone else dealing with these types of repairs and what are you doing? ...
Customer reimbursement on special coverage - 08/15/2023
... to be reimbursed. When a reimbursement is done then normally it is for the amount of what we cut the check for. In this case when it's submitted is the total backed down to what it would pay if we were to do it right then and we eat the difference?...
Forum - 05/04/2023
they don't have all LPO codes in there like SOY bed lighting install
Forum - 05/30/2023
documentation of original ivh should work then just h route
Forum - 06/26/2023
... the processes associated with the right side drain hose replacement: With Front Floor Console - Doc ID 5659884 Without Front Floor Console - Doc ID 5659885 There is not a procedure associated with a "floor center console." It may be beneficial to review each...
Forum - 04/07/2023
that is correct,,,medium duty doesnt use SAVI
Forum - 04/28/2023
In the past as long as I had the documentation (IVH) to show that the recall was open at the time of write-up and they have reopened the recall so that I could claim it and attach the documentation. It looks like now that all we need to do is 'h' route...
GLOBAL CONNECTION PROBLEMS SOLUTION - 12/13/2023
TO SOLVE THE ACCESSING OF DIFFERENT APPS IN GLOBAL.....I contacted the global help desk and if you go to the top right of your screen where the 3 dots are,,,click them,,,select New In Private window,,,THEN ENTER DEALER.AUTOPARTNERS.NET ...
Top Warranty Tips of 2023 - 11/30/2023
The top tips from the 2023 warranty newsletter collection.Download
Currently we use Reynolds and Reynolds for a DMS. The DMS does not allow me to attach any documents to the claim, thus when something needs to be sent for GM auth, I have to let the claim reject and then manually attach the document to the claim on Global...
Forum - 06/13/2018
As of right now, they don't have an answer and are escalating my case.
What Would You Do - 07/18 - 06/25/2018
... a peeling paint concern that affected both sides of the truck, including the front fenders, front doors, rear doors, rocker panels, and box sides. Once the in house body shop completed the refinish repair on all of the affected panels, the job card...
Forum - 01/10/2019
I don't see anywhere I have access to do so.
Forum - 02/19/2019
She kicks all of mine back and says to take diag off that it doesn't apply. Doesn't matter how much time they have in it or how well they have everything documented. If it's not checking out wires, she won't pay the diag time. Sometimes it feels like...
Forum - 02/05/2019
I don't think so...
What Would You Do - 10/18 - 09/25/2018
... surrounding the repair be best documented (since management authorization for the added line would be considered “after the fact” as time documentation has already transpired)?...
RECALL PAIR - JOKE PROCESS - 12/04/2019
So what are you all doing when you have vehicles that have N192261050 and N192268490?I've worked with the techs and when you try to do the N192268490 second you don't get a programming code.SI is a joke and SPS does not do what the recall says in any...
Forum - 01/15/2020
... request to copy & paste to the spreadsheet then next to that I put the date of the request, what the part is and who I gave the docs to and the date I gave it to them....
Forum - 01/17/2020
... not to include the price of the part when doing the PET. That is why I mentioned it. I don't doubt you did it correctly. Just wanted to mention that because I have seen confusion. Sounds like you did it correctly. I've done several like that. Seems like...
Forum - 01/29/2020
Also don't forget to get the service manager sign off on that.
Forum - 01/30/2020
Ended up doing a CCND and shopped the remainder of his time...
Forum - 07/29/2019
Refer to Document ID 1767549 Electrical and Powertrain Controls - Labor Only.
Forum - 04/24/2019
I found the Doc in SI just a minute ago, it's there.
Forum - 05/10/2019
As far as the screenshot, I don't worry about it, as long as GM doesn't need it. The programming, I make them print. I have seen doctors with better handwriting lol. So I make them print, in case it gets entered in wrong by cashier. If their printer is...
Forum - 03/04/2019
I keep Document# 2355117 handy
Transmission Flush - 10/18/2023
... they are covered under the Powertrain warranty.Anyone else dealing with these types of repairs and what are you doing? ...
Customer reimbursement on special coverage - 08/15/2023
... to be reimbursed. When a reimbursement is done then normally it is for the amount of what we cut the check for. In this case when it's submitted is the total backed down to what it would pay if we were to do it right then and we eat the difference?...
Forum - 05/04/2023
they don't have all LPO codes in there like SOY bed lighting install
Forum - 05/30/2023
documentation of original ivh should work then just h route
Forum - 06/26/2023
... the processes associated with the right side drain hose replacement: With Front Floor Console - Doc ID 5659884 Without Front Floor Console - Doc ID 5659885 There is not a procedure associated with a "floor center console." It may be beneficial to review each...
Forum - 04/07/2023
that is correct,,,medium duty doesnt use SAVI
Forum - 04/28/2023
In the past as long as I had the documentation (IVH) to show that the recall was open at the time of write-up and they have reopened the recall so that I could claim it and attach the documentation. It looks like now that all we need to do is 'h' route...
GLOBAL CONNECTION PROBLEMS SOLUTION - 12/13/2023
TO SOLVE THE ACCESSING OF DIFFERENT APPS IN GLOBAL.....I contacted the global help desk and if you go to the top right of your screen where the 3 dots are,,,click them,,,select New In Private window,,,THEN ENTER DEALER.AUTOPARTNERS.NET ...
Top Warranty Tips of 2023 - 11/30/2023
The top tips from the 2023 warranty newsletter collection.Download
Forum - 01/12/2024
Doubtful, which special coverage?
Forum - 08/16/2024
Repair has not been done. 18-NA-009 is about MIL?
Forum - 09/16/2024
That's the concern. The tech doesn't write the notes on back of RO/Job card, he verbally tells the advisor and the advisor types in the cause and correction. With our system, the techs don't have any access to the DMS directly. So the...
Forum - 10/08/2024
... to "start the clock" on your vehicle being down until the recall can be completed. When done you would submit for your WCAP transaction before you submit the recall itself. ...
Forum - 11/15/2024
Short answer? Because they don't care.
Forum - 07/15/2019
... time to time, too, where techs give me their notes and stories on a separate Word doc printout or whatever. I have them sign it, print their name and tech number, and so on. WSC has never given me a problem when I've done this, nor has...
Forum - 02/14/2019
... Category Type link. Select the New Vehicle Limited Warranty Document link. Scroll to the What's Not Covered section....
Re: Complimentary Anniversary LOF Labor Op - 04/18/2012
[quote] MARKC: I haven't seen any like this either. Is it something your dealership is doing maybe and not one going through warranty? I'd check with the service manager. [/quote] ROFL! My Service Manager brought it to me & asked me about it! No,...
Re: GLOBAL WARRANTY - 08/21/2008
... decided to hold off til June, as I will be on maternity leave the first three month of next year. Would hate to expect someone else to fill in on the new system. [/quote] Congratulations on the baby! As a reminder, J&L Warranty Pros can temporarily...
Re: Labor Op Help Please!!! - 08/13/2008
... to get paid for the labor of the install.? do i claim that on the pdi ro?? is the 63.00 dollars what gm sends to parts for labor install and how do i flag the tech? do i flag them on the pdi ro?? i read the tsb and it still didnt tell me how to pay...
Re: CUST SUPPLIED PART ON WARR CLAIM ?? - 09/18/2008
... you could put the part amount in net and claim labor, then reimburse the customer for the part. Whatever you do put the comments about the customer supplied part and if you reimburse make sure you are provided with a copy of the customers part bill...
Re: CLAIM TYPE B - 07/01/2008
sounds good to me! This one is ugly! I did figure out tho that I wouldn't have to put in a vin with a claim type B parts only claim. I think wins doesn't like it cuz the vin of a 77' is considerably smaller than the ones of today! jo
Re: Tire Claim - 07/14/2008
... IS COMPLICATED AND A PAIN TO GET PAID ON THERE IS NO ROOM FOR ERROR. HERE AT MY DEALERSHIP, WE WOULDN'T EVEN TRY TO COVER THE TIRES, MAYBE THE ALIGNMENT BUT DEFINATELY NOT THE TIRES....
Re: BRAKE CLEANING - 12/22/2008
Wouldn't a brake clean & adjust/inspect be regular maintenance? What was the customer's complaint? What type of vehicle is it? Why did the tech use so many cans of brake clean?
Re: Transportation claims - 10/07/2008
These claims are not fun! The lady in the new car dept. is nice, but what a pain these are! We were advised by GM to fix the body damage on the car, then submit claim for repairs. We use the WINS system here, and for whatever reason, everytime I would...
Recall 07007 complications - 05/02/2008
2007 Impala - performed 07007 Reprogram BCM, RCDLR, and RKE Transmitters. Since reprogrammed remotes wouldn't work. Tech replaced receiver, antenna & both remotes... should that (which tech says was caused by performing recall) be on a different ro...
Brake Sanding? - 05/15/2008
... His story says they were "glazed". Does this fall under the H9709 for "burnishing"? Also how would I do it since all four were done under one job but if it is the H9709, it only pays 0.2. My tech has a total of 1.4 all together for two test drives...
Re: 2008 CADILLAC CTS (OP CODE HELP) - 01/25/2008
not sure which switch that is....but the block should pay if you use the labor op for the wiring circuit that it goes on. (eg:n6642, or whatever)
Re: No Start on New DuraMax - 01/04/2008
... a salesman had someone interested in it and they were going to take if for a test drive. Well it wouldn't start. When they raised the hood, out jumped the mama oppossum. There were babies in her pouch and babies in a nest- and salesman all over the...
Re: administrative allowances - 01/16/2008
Debbie, in PMT I open the line "R A or whatever line it is on and use ZLO to delete it.recheck your line,CWA A or line you had it on to check claim before transmitting.
Re: DEX-COOL PROTECTION - 04/04/2008
SOUNDS LIKE IT IS TO ME. DEX COOL HAS A LIFE SPAN OF 5YEAR AND 150000 MILES AND THE VEH IS STILL UNDER WARR. THE COOLANT DID FAIL THE TEST. IF THE VEH WASNT UNDER WARRANTY THAN I WOULDNT CLAIM IT
Brian - 11/13/2007
A general rule of thumb I use is what's the tech's story look like. If they take the time to document everything they did to try to duplicate the concern and still are unable to duplicate it, they've earned the time. If they just write CND, they haven't...
Any help is appreciated... - 09/19/2007
... might be of interest to me to help me learn the most I can about my position here. Im very open to whatever is available to me. Anybody know of books, websites, other forums, CDs, tapes, articles, ANYTHING I can get my hands on? Please help me out. I...
Re: Would you try to put a claim in for this? - 09/16/2010
i know i wouldnt submit that claim..why would the service advisor expect you too..thats aftermarket parts not factory parts huh? customer should pay to have those installed..i would think
Re: REYNOLDS USERS! - 04/08/2010
DBC'S ANSWERS ARE LESS THAN USEFUL MOST OFTEN LATELY. H ROUTE THE CLAIM AND HOPE THAT IT PAYS! (WHATEVER IT IS) LAST DITCH OPERATION IS TO CALL DBC....
Doubtful, which special coverage?
Forum - 08/16/2024
Repair has not been done. 18-NA-009 is about MIL?
Forum - 09/16/2024
That's the concern. The tech doesn't write the notes on back of RO/Job card, he verbally tells the advisor and the advisor types in the cause and correction. With our system, the techs don't have any access to the DMS directly. So the...
Forum - 10/08/2024
... to "start the clock" on your vehicle being down until the recall can be completed. When done you would submit for your WCAP transaction before you submit the recall itself. ...
Forum - 11/15/2024
Short answer? Because they don't care.
Forum - 07/15/2019
... time to time, too, where techs give me their notes and stories on a separate Word doc printout or whatever. I have them sign it, print their name and tech number, and so on. WSC has never given me a problem when I've done this, nor has...
Forum - 02/14/2019
... Category Type link. Select the New Vehicle Limited Warranty Document link. Scroll to the What's Not Covered section....
Re: Complimentary Anniversary LOF Labor Op - 04/18/2012
[quote] MARKC: I haven't seen any like this either. Is it something your dealership is doing maybe and not one going through warranty? I'd check with the service manager. [/quote] ROFL! My Service Manager brought it to me & asked me about it! No,...
Re: GLOBAL WARRANTY - 08/21/2008
... decided to hold off til June, as I will be on maternity leave the first three month of next year. Would hate to expect someone else to fill in on the new system. [/quote] Congratulations on the baby! As a reminder, J&L Warranty Pros can temporarily...
Re: Labor Op Help Please!!! - 08/13/2008
... to get paid for the labor of the install.? do i claim that on the pdi ro?? is the 63.00 dollars what gm sends to parts for labor install and how do i flag the tech? do i flag them on the pdi ro?? i read the tsb and it still didnt tell me how to pay...
Re: CUST SUPPLIED PART ON WARR CLAIM ?? - 09/18/2008
... you could put the part amount in net and claim labor, then reimburse the customer for the part. Whatever you do put the comments about the customer supplied part and if you reimburse make sure you are provided with a copy of the customers part bill...
Re: CLAIM TYPE B - 07/01/2008
sounds good to me! This one is ugly! I did figure out tho that I wouldn't have to put in a vin with a claim type B parts only claim. I think wins doesn't like it cuz the vin of a 77' is considerably smaller than the ones of today! jo
Re: Tire Claim - 07/14/2008
... IS COMPLICATED AND A PAIN TO GET PAID ON THERE IS NO ROOM FOR ERROR. HERE AT MY DEALERSHIP, WE WOULDN'T EVEN TRY TO COVER THE TIRES, MAYBE THE ALIGNMENT BUT DEFINATELY NOT THE TIRES....
Re: BRAKE CLEANING - 12/22/2008
Wouldn't a brake clean & adjust/inspect be regular maintenance? What was the customer's complaint? What type of vehicle is it? Why did the tech use so many cans of brake clean?
Re: Transportation claims - 10/07/2008
These claims are not fun! The lady in the new car dept. is nice, but what a pain these are! We were advised by GM to fix the body damage on the car, then submit claim for repairs. We use the WINS system here, and for whatever reason, everytime I would...
Recall 07007 complications - 05/02/2008
2007 Impala - performed 07007 Reprogram BCM, RCDLR, and RKE Transmitters. Since reprogrammed remotes wouldn't work. Tech replaced receiver, antenna & both remotes... should that (which tech says was caused by performing recall) be on a different ro...
Brake Sanding? - 05/15/2008
... His story says they were "glazed". Does this fall under the H9709 for "burnishing"? Also how would I do it since all four were done under one job but if it is the H9709, it only pays 0.2. My tech has a total of 1.4 all together for two test drives...
Re: 2008 CADILLAC CTS (OP CODE HELP) - 01/25/2008
not sure which switch that is....but the block should pay if you use the labor op for the wiring circuit that it goes on. (eg:n6642, or whatever)
Re: No Start on New DuraMax - 01/04/2008
... a salesman had someone interested in it and they were going to take if for a test drive. Well it wouldn't start. When they raised the hood, out jumped the mama oppossum. There were babies in her pouch and babies in a nest- and salesman all over the...
Re: administrative allowances - 01/16/2008
Debbie, in PMT I open the line "R A or whatever line it is on and use ZLO to delete it.recheck your line,CWA A or line you had it on to check claim before transmitting.
Re: DEX-COOL PROTECTION - 04/04/2008
SOUNDS LIKE IT IS TO ME. DEX COOL HAS A LIFE SPAN OF 5YEAR AND 150000 MILES AND THE VEH IS STILL UNDER WARR. THE COOLANT DID FAIL THE TEST. IF THE VEH WASNT UNDER WARRANTY THAN I WOULDNT CLAIM IT
Brian - 11/13/2007
A general rule of thumb I use is what's the tech's story look like. If they take the time to document everything they did to try to duplicate the concern and still are unable to duplicate it, they've earned the time. If they just write CND, they haven't...
Any help is appreciated... - 09/19/2007
... might be of interest to me to help me learn the most I can about my position here. Im very open to whatever is available to me. Anybody know of books, websites, other forums, CDs, tapes, articles, ANYTHING I can get my hands on? Please help me out. I...
Re: Would you try to put a claim in for this? - 09/16/2010
i know i wouldnt submit that claim..why would the service advisor expect you too..thats aftermarket parts not factory parts huh? customer should pay to have those installed..i would think
Re: REYNOLDS USERS! - 04/08/2010
DBC'S ANSWERS ARE LESS THAN USEFUL MOST OFTEN LATELY. H ROUTE THE CLAIM AND HOPE THAT IT PAYS! (WHATEVER IT IS) LAST DITCH OPERATION IS TO CALL DBC....
Re: Transportation Damage claims - 04/06/2010
... check the P&P for every trans-claim because it's usually a long stretch between and you never know what's changed. The DBC has always been helpful too....
Re: Tire Warranty Wear due to Alignment - 02/19/2010
... a reason why the alignment keeps going out or is it that the customer hits a curb or pothole? I would suppose if another component caused the alignment to go out, the tires could be considered collateral damage.... but then again? Tire warranty wouldn't...
Re: OIL, LUBE, AND FILTER COUPONS.... - 02/24/2010
For whatever reason I haven't been able to access that message, G_0000041021, for over a month. I do remember that for the Z2228 coupon, we could submit for $30 for regular oil change & rotate and for synthetics $45. Not sure about diesels though.
Re: Part questions - 11/24/2009
I have what looks like a core return/exchange from 08/25/09. It has not been credited back to our parts account. It also says it is a "heavy duty core exchange". It's for $700.00, concerned since no credit yet. Are we supposed to claim for it a different...
Re: Thank you J&L! - 09/01/2009
Same from me! I have gotten so much information from past discussions with other members, J&L staff, etc. Our DVM (whatever they're called now) is not much help either when it comes to this stuff - it helps to learn from other experiences. Keep up...
Re: NEW ROUND OF LETTERS - 06/03/2009
Yes it would. I know all to well about the Hahn empire. I'm glad I got out of there when I did. I still have a few contacts at both Auburn and Quality, but i'm sure hahn wouldn't tell them anything until he had to.
Re: NEW ROUND OF LETTERS - 06/03/2009
Yes it would. I know all to well about the Hahn empire. I'm glad I got out of there when I did. I still have a few contacts at both Auburn and Quality, but i'm sure hahn wouldn't tell them anything until he had to.
Re: PARTS WARRANTY - 05/28/2009
THIS WOULDN'T BE A PARTS WARRANTY TYPE "B" AUTH "G" BECAUSE THE VEHICLE SHOULD STILL BE UNDER FACTORY WARRANTY. I WOULD GET YOUR SM INVOLVED, BUT I'D PROBABLY USE ONE LINE FOR EACH STARTER, USE AUTH "B" FOR REPEAT REPAIRS AND FORE WARN YOUR DVM ABOUT...
Re: OLD RECALL LISTING ???? - 04/10/2009
... HAS ANY OLD PRINTOUTS OF PAST RECALLS AND SUCH. OR CALL DBC AND ASK THEM YOU WILL HAVE TO H ROUTE WHATEVER YOU DO BECAUSE OF THE AGE OF THE VEHICLE...
Re: Special Policy 10054 - 05/22/2012
... with them should be customer pay. Our Service Advisor said they should be included since they wouldn't have had to come off if the special coverage wasn't done. I've read the bulletin top to bottom & side to side with no mention of any other parts...
cpo maintenance rejecting - 05/04/2012
... and claim type ZSSP. It rejected saying opcode Z2328 restricted for ZSSP. I tried to H-route,it wouldn't route. I tried changing to ZREG. Still rejects. Any advice?...
Re: CBG PRE-OWNED LIMITED - 03/20/2012
On this plan.... what if its been close to 5000 miles so your oil needs changed ** but isnt a tire rotation every 7500 .... so you wouldnt need the tire rotation /// where does this scenerio fall within the plan ???
Re: Rust through perforation repairs - 02/29/2012
That might be a question to pose to your rep. I'd rather ask now than find out later when the claim gets debited for whatever reason they come up with. Let us know though so we have some insight into this, it's such a general statement that it seems...
Re: Late Transaction Summary Report? - 02/29/2012
Finally! It did come through but not until lunch time EST. Wouldn't it be nice if they would put a message together letting us know it's late? Then we could kind of reorganize the day. Better late than never I suppose.
Re: Pre-Delivery Inspections and the detail department - 09/07/2011
... PDI. Having said that, if YOU are the service manager, you can pretty much flag your PDI tech whatever you decide and allocate monies from wherever you choose. Just saying........
Re: Would you submit this as warranty? - 04/20/2011
I wouldn't submit it as warranty. Not when they didn't question if it was covered or bring you into the mix for an opinion. Why take it to a sublet source instead of using GM parts? Not warranty by any stretch of the imagination.
April Fools - 04/01/2011
... at the office and who doesn't like pranking the boss? Chances are there are a few people at your dealership who you'd love to mess with. Share your April fool's day prank below: P.S. If anyone is looking for a job, jlwarranty may be doing some hir...
Re: Certified Service - 03/23/2011
... have something to present to the service advisor when he or she comes in so i guess make a copy of whatever they have and attach it to the service hard copy to be filed in the customers service file thats the way i did it with the last ones its easier...
Re: warranty parts debits - 08/16/2011
... on the hard copy that the tech turned it in and the parts dept took it, the parts department eats whatever debits we encure. After the first one, the parts manager got the idea real quick. (It was a set of diesel injectors.)...
Re: Wheel Alignment Questionnaire - 09/06/2011
... I need a form that is in one of the bulletins and have trouble printing it correctly as well. What I do is go into the bulletin, right click & copy all the text I need & paste it into a word document. Then I adjust whatever needs adjusted & save it...
Re: part damaged during shipping - 08/24/2011
Thanks for the reply. The sales mgr (owner's son) just does whatever he wants. He already had the body shop repair the part. I told them that the repair was "on the house" since they didn't follow the P&P. Sigh. Again, I'M the bad guy for pointi...
Re: Business Choice - 09/15/2011
... build..i get confused about this too, glad to know we are not the ones who seem not to know whats going on......
Re: 2005 silverado - over counter part - 10/11/2011
If it is OTC, are you charging labor? I wouldn't. (UNLESS it was originally purchased OTC and your shop installed the new one).
Re: What would you do? - 07/31/2012
RESOLUTION! OUR DVM'S BOSS-- WHATEVER ACRONYM THEY HAVE FOR HIM :) VISITED OUR STORE LATE LAST WEEK EXPLAINED THE SITUATION IN FULL.... AGREED THAT THERE SHOULD NEVER BE AN INSTANCE WHERE WE SIMPLY LEAVE LABOR OFF, LABOR (AS I FIGURED) SHOULD BE INCLUDED...
Re: Process for over the counter parts - 11/09/2012
... any outside work has to be added as a sublet when submitting for warranty. So when in global, whatever costs were approved for labor, that goes into the sublet box. That way GM pays for that and your business manager can cut the outside repair facility...
... check the P&P for every trans-claim because it's usually a long stretch between and you never know what's changed. The DBC has always been helpful too....
Re: Tire Warranty Wear due to Alignment - 02/19/2010
... a reason why the alignment keeps going out or is it that the customer hits a curb or pothole? I would suppose if another component caused the alignment to go out, the tires could be considered collateral damage.... but then again? Tire warranty wouldn't...
Re: OIL, LUBE, AND FILTER COUPONS.... - 02/24/2010
For whatever reason I haven't been able to access that message, G_0000041021, for over a month. I do remember that for the Z2228 coupon, we could submit for $30 for regular oil change & rotate and for synthetics $45. Not sure about diesels though.
Re: Part questions - 11/24/2009
I have what looks like a core return/exchange from 08/25/09. It has not been credited back to our parts account. It also says it is a "heavy duty core exchange". It's for $700.00, concerned since no credit yet. Are we supposed to claim for it a different...
Re: Thank you J&L! - 09/01/2009
Same from me! I have gotten so much information from past discussions with other members, J&L staff, etc. Our DVM (whatever they're called now) is not much help either when it comes to this stuff - it helps to learn from other experiences. Keep up...
Re: NEW ROUND OF LETTERS - 06/03/2009
Yes it would. I know all to well about the Hahn empire. I'm glad I got out of there when I did. I still have a few contacts at both Auburn and Quality, but i'm sure hahn wouldn't tell them anything until he had to.
Re: NEW ROUND OF LETTERS - 06/03/2009
Yes it would. I know all to well about the Hahn empire. I'm glad I got out of there when I did. I still have a few contacts at both Auburn and Quality, but i'm sure hahn wouldn't tell them anything until he had to.
Re: PARTS WARRANTY - 05/28/2009
THIS WOULDN'T BE A PARTS WARRANTY TYPE "B" AUTH "G" BECAUSE THE VEHICLE SHOULD STILL BE UNDER FACTORY WARRANTY. I WOULD GET YOUR SM INVOLVED, BUT I'D PROBABLY USE ONE LINE FOR EACH STARTER, USE AUTH "B" FOR REPEAT REPAIRS AND FORE WARN YOUR DVM ABOUT...
Re: OLD RECALL LISTING ???? - 04/10/2009
... HAS ANY OLD PRINTOUTS OF PAST RECALLS AND SUCH. OR CALL DBC AND ASK THEM YOU WILL HAVE TO H ROUTE WHATEVER YOU DO BECAUSE OF THE AGE OF THE VEHICLE...
Re: Special Policy 10054 - 05/22/2012
... with them should be customer pay. Our Service Advisor said they should be included since they wouldn't have had to come off if the special coverage wasn't done. I've read the bulletin top to bottom & side to side with no mention of any other parts...
cpo maintenance rejecting - 05/04/2012
... and claim type ZSSP. It rejected saying opcode Z2328 restricted for ZSSP. I tried to H-route,it wouldn't route. I tried changing to ZREG. Still rejects. Any advice?...
Re: CBG PRE-OWNED LIMITED - 03/20/2012
On this plan.... what if its been close to 5000 miles so your oil needs changed ** but isnt a tire rotation every 7500 .... so you wouldnt need the tire rotation /// where does this scenerio fall within the plan ???
Re: Rust through perforation repairs - 02/29/2012
That might be a question to pose to your rep. I'd rather ask now than find out later when the claim gets debited for whatever reason they come up with. Let us know though so we have some insight into this, it's such a general statement that it seems...
Re: Late Transaction Summary Report? - 02/29/2012
Finally! It did come through but not until lunch time EST. Wouldn't it be nice if they would put a message together letting us know it's late? Then we could kind of reorganize the day. Better late than never I suppose.
Re: Pre-Delivery Inspections and the detail department - 09/07/2011
... PDI. Having said that, if YOU are the service manager, you can pretty much flag your PDI tech whatever you decide and allocate monies from wherever you choose. Just saying........
Re: Would you submit this as warranty? - 04/20/2011
I wouldn't submit it as warranty. Not when they didn't question if it was covered or bring you into the mix for an opinion. Why take it to a sublet source instead of using GM parts? Not warranty by any stretch of the imagination.
April Fools - 04/01/2011
... at the office and who doesn't like pranking the boss? Chances are there are a few people at your dealership who you'd love to mess with. Share your April fool's day prank below: P.S. If anyone is looking for a job, jlwarranty may be doing some hir...
Re: Certified Service - 03/23/2011
... have something to present to the service advisor when he or she comes in so i guess make a copy of whatever they have and attach it to the service hard copy to be filed in the customers service file thats the way i did it with the last ones its easier...
Re: warranty parts debits - 08/16/2011
... on the hard copy that the tech turned it in and the parts dept took it, the parts department eats whatever debits we encure. After the first one, the parts manager got the idea real quick. (It was a set of diesel injectors.)...
Re: Wheel Alignment Questionnaire - 09/06/2011
... I need a form that is in one of the bulletins and have trouble printing it correctly as well. What I do is go into the bulletin, right click & copy all the text I need & paste it into a word document. Then I adjust whatever needs adjusted & save it...
Re: part damaged during shipping - 08/24/2011
Thanks for the reply. The sales mgr (owner's son) just does whatever he wants. He already had the body shop repair the part. I told them that the repair was "on the house" since they didn't follow the P&P. Sigh. Again, I'M the bad guy for pointi...
Re: Business Choice - 09/15/2011
... build..i get confused about this too, glad to know we are not the ones who seem not to know whats going on......
Re: 2005 silverado - over counter part - 10/11/2011
If it is OTC, are you charging labor? I wouldn't. (UNLESS it was originally purchased OTC and your shop installed the new one).
Re: What would you do? - 07/31/2012
RESOLUTION! OUR DVM'S BOSS-- WHATEVER ACRONYM THEY HAVE FOR HIM :) VISITED OUR STORE LATE LAST WEEK EXPLAINED THE SITUATION IN FULL.... AGREED THAT THERE SHOULD NEVER BE AN INSTANCE WHERE WE SIMPLY LEAVE LABOR OFF, LABOR (AS I FIGURED) SHOULD BE INCLUDED...
Re: Process for over the counter parts - 11/09/2012
... any outside work has to be added as a sublet when submitting for warranty. So when in global, whatever costs were approved for labor, that goes into the sublet box. That way GM pays for that and your business manager can cut the outside repair facility...
Re: BATTERTY PRICING - 11/01/2012
Ask the right question and surprise you get the right answer, Mark that is exactly what's happening parts is gonna print me another battery price list, the one i have is fm oct 2011..thanks for the help!!!
Re: Non LPO Accessories Warranty - 10/18/2013
If this was installed as a "DEALER INSTALLED GM ACCESSORY", I think you're ok to use Op Code 0522230. If this was a parts purchase, and installed "after the fact", you're passed the parts warranty period, and might have to try a customer participation...
Re: GMPP SmartCare - Repeat Repair - 10/18/2013
I just had a similar error, this morning. Rejected because of "Part 1", whatever that is. I H-Routed mine.
SI- Labor Time Guide VIN entry pulls up incorrect vehicle for Sonic - 03/21/2013
... into SI to pull up labor time guide and SI . The 2013 Chevy Sonic's are pulling up a Chevy Spin (whatever that is!) Luckily was doing a PDI add and the Spin doesn't show any adds in the labor time guide so I caught it, usually I never bother looking....
SPS and Code Requirements - 07/17/2013
... of labor op codes that will require an SPS code for submission? I seem to remember seeing one and wouldn't it be nice if the LTG included in the basic op info that the code will be needed in order to submit the transaction? My tech replaced and ECU...
Curious...anyone recently debited for vague information in correction lines? - 07/03/2013
... 3-4, necessary to replace blower motor". I gave it back to the tech along with an example of what I need in a story (newer tech). He gave me back this: "SAT IN VEHICLE OPERATED BLOWER MOTOR W/ENGINE OFF PER NOISE DIAG IN DOCUMENT ID 1705546. NOISE...
Re: closest to labor ops - 08/12/2014
... jobs so it wouldn't be until the vehicle is complete that they would see there is no exact op and what about when the DBC instructs us to use a closest to op? I just think some of the rules should be changed slightly for this situation....
Re: Towing Labor Op? - 08/14/2014
... DBC and was told that the tow is not covered because there was no covered repair made. The car wouldn't start for the customer, but we found no problems with his battery. I was advised to have the customers contact roadside assistance in the futur...
Re: Submitting GMPP Customer's Deductible in ADP, PMT. - 03/05/2014
... the claim to GMPP and they will pay it minus the customers deductable...collect from the customer whatever amount his deductable is send it to the accounting dept they should post it to the job card as a credit leaving a balance of what gmpp is gonna...
Base time on labor op 4032750 - 02/10/2014
... then all of the RPO's are listed out with time. I have always used the time that correlates with whatever the RPO is and been fine. One of my techs is asking in what circumstance would that Base time be claimed? I always just assumed it was just for...
Forum - 02/15/2018
I am not aware of another way to handle these types of situations or of an exception field (although, wouldn't that be nice!). Possibly a feature available only in a Pilot format to specific dealers?
Forum - 10/28/2017
THE TECH PREMIUM IS INCORRECT IN THE ABOVE. IT IS .5 HRS X 60% OF YOUR LABOR RATE OF $135.64. SO $135.64 X .3 = $40.69. YOU ARE SHORTING YOURSELF $10.69. KRISTEN'S TECH PREMIUM WAS BASED ON A LABOR RATE OF $100 PER HR NOT YOURS @ $135.64
Forum - 10/12/2017
once your Tech lets you know what's wrong, look up an Op Code, go into SI and type in veh info, the go in the LTG search box and put in Powertrain, a drop down box will open and you will be able to see if your Op Code is listed
Forum - 05/11/2017
... come in and just give vague complaints. I realize the customer feels we should already know whats wrong just because this or that light came on, if it were only that simple! Time to get better habits going......
Forum - 04/13/2017
... to see things such as: how you are paid, how many warranty claims you process on a monthly basis, What type of area you live in (rural, major metropolitan, etc.), how many years you have processed warranty. I wouldn't mind submitting my info if...
Forum - 04/14/2017
... problems. We diagnosed his differential was sheering apart. He was so funny, thinking we wouldn't notice that he had a lift kit on his truck... May have worked if he had remembered 2 things: he left the front lifted, when he brought it in, and the rear...
Forum - 04/15/2017
PVPP is 150,000 mile warranty with a $50 deductable. Good luck figuring out whats cov'd and what isn't. It is so misleading. The only way you know most of the time is when the claim rejects and the dealer stuck with the bill. I have been going through...
Forum - 03/17/2017
... a Pyramid is 2 or more labor ops in the same repair category on the same job card so it wouldn't error with a prior reference. This example is a possible Repeat Repair - comeback. Which needs the approval prior to work....
Forum - 03/16/2017
Thanks! But i guess what i'm asking is where are you finding this information? We used to have a GM resource card that showed the VIN breakdowns that coordinate with what kind of express van it would be considered. I vaguely remember...
Forum - 02/02/2017
Those are overseas versions of vehicles and not like an option code or anything we would use here. If you see GME, that's GM of Europe and you wouldn't use that here either.
Forum - 10/26/2016
... codes when I entered them and they matched the GR8 slips. My problem is that I cannot see what's wrong with them. They were both "out of vehicle" tests and the correct code was used, so I'm not sure why we were debited. ...
Authorizations ? - 10/12/2016
... stated in either P&P or the Global Manual about approvals... but it seems silly to me that we wouldn't need approval for Customer Enthusiasm. Also, curious if we need to do a Policy Calculator for Customer Enthusiasm claims?...
Forum - 12/19/2016
I suppose the dealer that the vehicle came from should be called and a check should be issued to your dealer since they would have a credit sitting on their PDI schedule for it anyway. I wouldn't think they would make a stink about it. Go...
Re: DEALERTRACK - 06/22/2016
No the repairs were first thought to be customer pay and coded for that, customer has a gmpp policy and repairs are covered...i went in to change to S but it wouldnt let me service contract not found in line payment method..
Special Coverage Transaction Submission Changes - 05/26/2016
... of them before assigning an op and time just in case there's a special coverage for that repair. Wouldn't it be nice if GM added a short description next to the Special Coverage number like they do with the recall numbers on the VIS? Feeling a bit...
Ask the right question and surprise you get the right answer, Mark that is exactly what's happening parts is gonna print me another battery price list, the one i have is fm oct 2011..thanks for the help!!!
Re: Non LPO Accessories Warranty - 10/18/2013
If this was installed as a "DEALER INSTALLED GM ACCESSORY", I think you're ok to use Op Code 0522230. If this was a parts purchase, and installed "after the fact", you're passed the parts warranty period, and might have to try a customer participation...
Re: GMPP SmartCare - Repeat Repair - 10/18/2013
I just had a similar error, this morning. Rejected because of "Part 1", whatever that is. I H-Routed mine.
SI- Labor Time Guide VIN entry pulls up incorrect vehicle for Sonic - 03/21/2013
... into SI to pull up labor time guide and SI . The 2013 Chevy Sonic's are pulling up a Chevy Spin (whatever that is!) Luckily was doing a PDI add and the Spin doesn't show any adds in the labor time guide so I caught it, usually I never bother looking....
SPS and Code Requirements - 07/17/2013
... of labor op codes that will require an SPS code for submission? I seem to remember seeing one and wouldn't it be nice if the LTG included in the basic op info that the code will be needed in order to submit the transaction? My tech replaced and ECU...
Curious...anyone recently debited for vague information in correction lines? - 07/03/2013
... 3-4, necessary to replace blower motor". I gave it back to the tech along with an example of what I need in a story (newer tech). He gave me back this: "SAT IN VEHICLE OPERATED BLOWER MOTOR W/ENGINE OFF PER NOISE DIAG IN DOCUMENT ID 1705546. NOISE...
Re: closest to labor ops - 08/12/2014
... jobs so it wouldn't be until the vehicle is complete that they would see there is no exact op and what about when the DBC instructs us to use a closest to op? I just think some of the rules should be changed slightly for this situation....
Re: Towing Labor Op? - 08/14/2014
... DBC and was told that the tow is not covered because there was no covered repair made. The car wouldn't start for the customer, but we found no problems with his battery. I was advised to have the customers contact roadside assistance in the futur...
Re: Submitting GMPP Customer's Deductible in ADP, PMT. - 03/05/2014
... the claim to GMPP and they will pay it minus the customers deductable...collect from the customer whatever amount his deductable is send it to the accounting dept they should post it to the job card as a credit leaving a balance of what gmpp is gonna...
Base time on labor op 4032750 - 02/10/2014
... then all of the RPO's are listed out with time. I have always used the time that correlates with whatever the RPO is and been fine. One of my techs is asking in what circumstance would that Base time be claimed? I always just assumed it was just for...
Forum - 02/15/2018
I am not aware of another way to handle these types of situations or of an exception field (although, wouldn't that be nice!). Possibly a feature available only in a Pilot format to specific dealers?
Forum - 10/28/2017
THE TECH PREMIUM IS INCORRECT IN THE ABOVE. IT IS .5 HRS X 60% OF YOUR LABOR RATE OF $135.64. SO $135.64 X .3 = $40.69. YOU ARE SHORTING YOURSELF $10.69. KRISTEN'S TECH PREMIUM WAS BASED ON A LABOR RATE OF $100 PER HR NOT YOURS @ $135.64
Forum - 10/12/2017
once your Tech lets you know what's wrong, look up an Op Code, go into SI and type in veh info, the go in the LTG search box and put in Powertrain, a drop down box will open and you will be able to see if your Op Code is listed
Forum - 05/11/2017
... come in and just give vague complaints. I realize the customer feels we should already know whats wrong just because this or that light came on, if it were only that simple! Time to get better habits going......
Forum - 04/13/2017
... to see things such as: how you are paid, how many warranty claims you process on a monthly basis, What type of area you live in (rural, major metropolitan, etc.), how many years you have processed warranty. I wouldn't mind submitting my info if...
Forum - 04/14/2017
... problems. We diagnosed his differential was sheering apart. He was so funny, thinking we wouldn't notice that he had a lift kit on his truck... May have worked if he had remembered 2 things: he left the front lifted, when he brought it in, and the rear...
Forum - 04/15/2017
PVPP is 150,000 mile warranty with a $50 deductable. Good luck figuring out whats cov'd and what isn't. It is so misleading. The only way you know most of the time is when the claim rejects and the dealer stuck with the bill. I have been going through...
Forum - 03/17/2017
... a Pyramid is 2 or more labor ops in the same repair category on the same job card so it wouldn't error with a prior reference. This example is a possible Repeat Repair - comeback. Which needs the approval prior to work....
Forum - 03/16/2017
Thanks! But i guess what i'm asking is where are you finding this information? We used to have a GM resource card that showed the VIN breakdowns that coordinate with what kind of express van it would be considered. I vaguely remember...
Forum - 02/02/2017
Those are overseas versions of vehicles and not like an option code or anything we would use here. If you see GME, that's GM of Europe and you wouldn't use that here either.
Forum - 10/26/2016
... codes when I entered them and they matched the GR8 slips. My problem is that I cannot see what's wrong with them. They were both "out of vehicle" tests and the correct code was used, so I'm not sure why we were debited. ...
Authorizations ? - 10/12/2016
... stated in either P&P or the Global Manual about approvals... but it seems silly to me that we wouldn't need approval for Customer Enthusiasm. Also, curious if we need to do a Policy Calculator for Customer Enthusiasm claims?...
Forum - 12/19/2016
I suppose the dealer that the vehicle came from should be called and a check should be issued to your dealer since they would have a credit sitting on their PDI schedule for it anyway. I wouldn't think they would make a stink about it. Go...
Re: DEALERTRACK - 06/22/2016
No the repairs were first thought to be customer pay and coded for that, customer has a gmpp policy and repairs are covered...i went in to change to S but it wouldnt let me service contract not found in line payment method..
Special Coverage Transaction Submission Changes - 05/26/2016
... of them before assigning an op and time just in case there's a special coverage for that repair. Wouldn't it be nice if GM added a short description next to the Special Coverage number like they do with the recall numbers on the VIS? Feeling a bit...
Recall submissions for Friday, May 6 2016 - 05/06/2016
Anybody else having problems submitting recalls today ? all of mine are coming back in pending status, saying that VIN is not eligible for recall (whatever it is)
Forum - 08/25/2016
1st question that comes to mind is what happened to the coolant reservoir? It shouldn't be covered by warranty out of 3/36, but isn't mentioned again. Next, if the tech wanted leak analyze time (which was authorized) he would have to have a separate punch...
Re: recall 14772 - 03/17/2015
I have had our best tech install three and two wouldn't calibrate, so i asked the warranty guys about this on a conference call they told me there wasn't a problem with the sensors that the techs were not installing them correctly...so i had 3 at on ...
Re: Closest Available Labor Operation - 07/14/2015
... op with base time. If it weren't for DBC, my GM expert and Kristin tell me differently then I wouldn't have an issue. Thanks for your input, my service manager agrees with you 100% too....
Re: FAILED PART CLAIM ON SAME RO - 07/14/2015
... line, time needs to be OLH. In my instance we installed a SRTA under a policy warranty, the TCM wouldn't program and had to be replaced. My first thought was add a line and replace the TCM under ZPTI. Wrong. ...
Re: new global connect - 09/03/2015
That is great! I was wondering where the old messages would be. The new messages are under the Departments tab, Service, Headlines, View All. Liked the old format much better but whatcha gonna do..
Re: Product safety 14116 Electric Power Steering Assist - 08/17/2015
... problem..They told me it was the techs that were not installing them correctly that's why they wouldn't calibrate nothing wrong with the sensor..I have submitted a few since with no problem but not lately..maybe your DMA can help !...
Forum - 02/01/2019
Wouldn't there have to be at least 3 time punches, 1st one can't be used for olh, so you would use the 2nd punch for olh(separate/specific to the olh), then there would need to be a 3rd one for the actual repair?
Forum - 01/12/2019
I noticed the pop up not coming up in Reynolds on campaign 18366. I had it happen once and it rejected, so I started submitting those campaigns through Global so it wouldn't drive my rejection rate up.
Cost Comparison Worksheet and Policy Claims - 10/01/2018
The Cost Comparison Worksheet/Questionnaire has to be performed on engine replacements for Policy Decision Claims. Am I correct on that? I'm 99% sure it does. I can't find where it wouldn't be required.
Forum - 10/03/2018
... punches, and H-route it depending on your empowerment. I doubt your WSC rep will buy into it for what you described. I might also have a conversation with the advisor to gather proper information at the write up. It sounds to me like you are missing...
Policy Calculator After the Fact Claim Help!!!! - 11/23/2018
... have failed in order for it to be Policy. Right? The repair is out of warranty so we wouldn't be able to submit as Customer Enthusiasm....
Forum - 12/03/2018
... becomes my problem anyway. It is a lot easier to resolve it before the ticket is closed (CDK). I would not do it on every ticket as we are a big shop and I will grant more assistance to a new advisor but I expect them to learn quickly. Combined with...
Customer Pay Add-On Repairs - 07/02/2018
... lines. Say I have a job card opened with two warranty lines and we add-on a customer pay line for whatever reason. Does this still require the same service manager authorization that an add-on warranty line would require? We have been signing them just...
Forum - 05/17/2018
Yep, that would be AC Delco warranty and labor is on the customer or the dealer can choose to absorb the cost. We charge them the advertised price for whatever the current battery program is.
Date Discrepancy - 07/16/2018
... don't think I can submit for GM authorization in this situation. If self authorizing policy, wouldn't we have to go through the portal for approval? Is this something that the DMA would have to be involved in. If we used the date of...
WPC Returns UPS Page - 07/31/2018
Help! What's up with the UPS page now asking for user/password to print out a label to return parts to the WPC? When did that change and how do I get into it to print out my labels?
Sublet Excessive for Labor Operation - 07/31/2018
... "reduce base time to 8.9 due to sublet replaced valve and seasl." At first, I thought this wouldn't be a problem because I was thinking there would only be a difference of .4, but it's actualy a difference of 2 hours. That's more the the...
OLH and Wiring Repairs - 03/27/2018
... OLH" thus requiring a separate time punch? Or is it more of an administrative thing that wouldn't require a separate time punch?...
Forum - 04/02/2018
... If they're out of warranty and it becomes a policy situation you must run the PET, but you wouldn't want any participation so then it has to be forwarded to the WSC? Sounds like it's an out of warranty situation due to the reject. Will you...
Forum - 04/25/2018
We wouldn't submit them to the rep with the pre approval form, but it would help the service manager fill out that part of the form quickly then. I would keep it with the job card though.
Forum - 07/29/2019
I think they are saying it is a best practice to use the final code, but as I said, I use the "programming" code (or whatever is documented in some cases) and have yet to have one reject as well.
Forum - 06/20/2019
... they only list the refrigerant if it uses the New refrigerant? So if it uses the new refrigerant I would see it in the build and I wouldn't see anything listed if it's the old refrigerant?...
Forum - 08/05/2019
Depending on your warranty labor rate the tech who replaced the lamp would recieve the 0.9 @ whatever your rate is. Then seperately under sublet for the same job card it would be 0.4 @ your labor rate plus $33.26 for the paint material...
Forum - 08/12/2019
Yeah, you'd have to have a pretty mad customer making a big stink to pull off a replace in that situation. My understanding is that if it is twenty bucks cheaper you do it that way. (okay maybe not twenty but certainly if it is 2k!) You'd have to get...
Anybody else having problems submitting recalls today ? all of mine are coming back in pending status, saying that VIN is not eligible for recall (whatever it is)
Forum - 08/25/2016
1st question that comes to mind is what happened to the coolant reservoir? It shouldn't be covered by warranty out of 3/36, but isn't mentioned again. Next, if the tech wanted leak analyze time (which was authorized) he would have to have a separate punch...
Re: recall 14772 - 03/17/2015
I have had our best tech install three and two wouldn't calibrate, so i asked the warranty guys about this on a conference call they told me there wasn't a problem with the sensors that the techs were not installing them correctly...so i had 3 at on ...
Re: Closest Available Labor Operation - 07/14/2015
... op with base time. If it weren't for DBC, my GM expert and Kristin tell me differently then I wouldn't have an issue. Thanks for your input, my service manager agrees with you 100% too....
Re: FAILED PART CLAIM ON SAME RO - 07/14/2015
... line, time needs to be OLH. In my instance we installed a SRTA under a policy warranty, the TCM wouldn't program and had to be replaced. My first thought was add a line and replace the TCM under ZPTI. Wrong. ...
Re: new global connect - 09/03/2015
That is great! I was wondering where the old messages would be. The new messages are under the Departments tab, Service, Headlines, View All. Liked the old format much better but whatcha gonna do..
Re: Product safety 14116 Electric Power Steering Assist - 08/17/2015
... problem..They told me it was the techs that were not installing them correctly that's why they wouldn't calibrate nothing wrong with the sensor..I have submitted a few since with no problem but not lately..maybe your DMA can help !...
Forum - 02/01/2019
Wouldn't there have to be at least 3 time punches, 1st one can't be used for olh, so you would use the 2nd punch for olh(separate/specific to the olh), then there would need to be a 3rd one for the actual repair?
Forum - 01/12/2019
I noticed the pop up not coming up in Reynolds on campaign 18366. I had it happen once and it rejected, so I started submitting those campaigns through Global so it wouldn't drive my rejection rate up.
Cost Comparison Worksheet and Policy Claims - 10/01/2018
The Cost Comparison Worksheet/Questionnaire has to be performed on engine replacements for Policy Decision Claims. Am I correct on that? I'm 99% sure it does. I can't find where it wouldn't be required.
Forum - 10/03/2018
... punches, and H-route it depending on your empowerment. I doubt your WSC rep will buy into it for what you described. I might also have a conversation with the advisor to gather proper information at the write up. It sounds to me like you are missing...
Policy Calculator After the Fact Claim Help!!!! - 11/23/2018
... have failed in order for it to be Policy. Right? The repair is out of warranty so we wouldn't be able to submit as Customer Enthusiasm....
Forum - 12/03/2018
... becomes my problem anyway. It is a lot easier to resolve it before the ticket is closed (CDK). I would not do it on every ticket as we are a big shop and I will grant more assistance to a new advisor but I expect them to learn quickly. Combined with...
Customer Pay Add-On Repairs - 07/02/2018
... lines. Say I have a job card opened with two warranty lines and we add-on a customer pay line for whatever reason. Does this still require the same service manager authorization that an add-on warranty line would require? We have been signing them just...
Forum - 05/17/2018
Yep, that would be AC Delco warranty and labor is on the customer or the dealer can choose to absorb the cost. We charge them the advertised price for whatever the current battery program is.
Date Discrepancy - 07/16/2018
... don't think I can submit for GM authorization in this situation. If self authorizing policy, wouldn't we have to go through the portal for approval? Is this something that the DMA would have to be involved in. If we used the date of...
WPC Returns UPS Page - 07/31/2018
Help! What's up with the UPS page now asking for user/password to print out a label to return parts to the WPC? When did that change and how do I get into it to print out my labels?
Sublet Excessive for Labor Operation - 07/31/2018
... "reduce base time to 8.9 due to sublet replaced valve and seasl." At first, I thought this wouldn't be a problem because I was thinking there would only be a difference of .4, but it's actualy a difference of 2 hours. That's more the the...
OLH and Wiring Repairs - 03/27/2018
... OLH" thus requiring a separate time punch? Or is it more of an administrative thing that wouldn't require a separate time punch?...
Forum - 04/02/2018
... If they're out of warranty and it becomes a policy situation you must run the PET, but you wouldn't want any participation so then it has to be forwarded to the WSC? Sounds like it's an out of warranty situation due to the reject. Will you...
Forum - 04/25/2018
We wouldn't submit them to the rep with the pre approval form, but it would help the service manager fill out that part of the form quickly then. I would keep it with the job card though.
Forum - 07/29/2019
I think they are saying it is a best practice to use the final code, but as I said, I use the "programming" code (or whatever is documented in some cases) and have yet to have one reject as well.
Forum - 06/20/2019
... they only list the refrigerant if it uses the New refrigerant? So if it uses the new refrigerant I would see it in the build and I wouldn't see anything listed if it's the old refrigerant?...
Forum - 08/05/2019
Depending on your warranty labor rate the tech who replaced the lamp would recieve the 0.9 @ whatever your rate is. Then seperately under sublet for the same job card it would be 0.4 @ your labor rate plus $33.26 for the paint material...
Forum - 08/12/2019
Yeah, you'd have to have a pretty mad customer making a big stink to pull off a replace in that situation. My understanding is that if it is twenty bucks cheaper you do it that way. (okay maybe not twenty but certainly if it is 2k!) You'd have to get...
Recover and Recharge - Explanation - 02/13/2019
Hey,Is there a video that shows exactly what recover and recharge is? My understanding of it seems to be different than every one else's around here. Aren't they removing the refrigerant (recovery) and then putting it back (recharge)? ...
Forum - 05/09/2019
Hope someone may still be following this. Am I wrong or is there a way for the techs to screenshot the WCC with TIS or whatever it is they use to program?
Mail Out Review & Add On Repairs? - JLWarranty News May 2019 edition - 04/23/2019
... this something new, am I wrong, or am I correct that if it relates to an original concern you wouldn't need approvals? ...
Retail Radio changed to Policy claim - 03/20/2020
... retail radio that technicar has billed the parts department for, but then the service manager for whatever reason has decided to cover the repair or a portion of it under policy? I have a rejected claim currently and the claims reviewer at GM said...
Forum - 11/26/2019
... that the diagnostic time following SBD is included in the base time so the additional diag time wouldn't apply. We rarely run a claim for diagnostic time on a battery, but that's mostly due to not having punch time to support it. Plus the...
Transportation damaged vehicle sold, awaiting parts - 11/06/2019
... delivered before repairs were made. All my documentation was good with that one, but GM wouldnt accept claim!...
Forum - 09/16/2019
... or if you should keep hard copies of paid claims. I don't think that is related to GM policy but whatever your state laws are. I think ours is 7 years. We scan everything to PDF and store it so I have an electronic copy but we also have file boxes that...
Inspection Process / Transportation Damage - Looking For Tips - 08/23/2019
... have been able to see on the initial inspection and/or if there was subsequent damage.What have you found to be the best practices for transportation issues?...
Forum - 12/10/2021
... repair form and it goes to your local rep,,,you might also call him in advance and let him know what the situation is that way he can ask for any clarification at that time,,,,mine then approved both requests...
Forum - 08/02/2021
If the vehicle was still under warranty coverage, whatever the customer had to pay out of pocket would be reimburseable up to 1000.00. If it's over that it would need approval by the WSC. You will need the original paid copy of the sublet...
Forum - 07/17/2020
They just search for a word they know, I think. So they go in and type in what the recall is for like "block heater" and they just use whatever they click on first. I get them all the time for the EBCM reprogram, they use the operation codes from whatever...
Forum - 05/15/2020
I would do both transactions on the same job card. Give him credit on his account on the first line explaining what happened billing a a credit for parts and labor . Make another line for the original complaint. Bill parts and...
Forum - 07/19/2022
Yet another massive gaping hole in the logic of making this decision. I would claim whatever you want with a day-by-day timeline and if they complain about time punches just attach a copy of the "new" policy to the invoice and explain that you are not...
Forum - 02/14/2023
... your labor op displayed, you will see "dependency" if the labor op triggers it. Click it and paste whatever your labor op is requiring (ie: wcc for programming and battery testing, serial numbers, etc). ...
Forum - 02/03/2023
... did just the resealing. I am just thinking had I not used the unique op on this then it wouldnt have exceeded... at least now that I am thinking about it ... who knows. As my old WSC person said, there is no rhyme or reason for the sublet at t...
Forum - 03/17/2023
Based on GM's new policy regarding time punches as long as you are going for published time on the EI I wouldn't worry about it. If your other line is an add line then he will need some punch time on that line.
Forum - 01/05/2023
... I have had this occur a couple of times and frankly I think they are being stupid about it. For you non-EV shops, ANY repairs done to a BOLT require a 100% EV trained tech to perform the work. Yeah there are some ops that won't kick back but do yourself...
Forum - 11/30/2022
If Leslie is your WSC representative then contact her and ask her. She will tell you if it is supposed to be her. Otherwise it might be your DMA or DSM or whatever they are calling them this week.
Forum - 10/25/2022
... will have my manager sign for a reason like purchased here, loyal customer, we just worked on it, whatever you can come up with. The idea of doing it as a customer reimbursement is good too, you just submit the sublet bill with a similar explanation...
Forum - 12/12/2023
... them, or your business. It doesn't take any longer to do a job correctly the first time. So what I do at my 2 dealerships is this: Techs can now use LTG to look up labor times, and presumably they can read recalls and bulletins. In their documentation...
Forum - 10/26/2023
Did you collect enough time for your tech? If the time is enough, I would leave well enough alone. As difficult as it is to get a claim paid these days, I wouldn't rework it.
Blazer EV charging question - 11/01/2023
We have a Blazer EV that wouldn't start at the railyard it was towed to us, we had to test and charge the 12v battery, but also the drive battey was discharged to 0% so we charged it to. Is there any additional time for charging the EV battery?
Forum - 05/10/2024
We also came up with the idea where appropriate,,,to take a pic of the Carrier's phone screen to discourage them from changing codes once they walk away. This will let the driver know we know whats going on.
Forum - 03/22/2024
These days I try to do as few rentals as possible. And even then I don't care what the bill says. I go by whatever current fees are in the CTP bulletin and just have my managers write off what we can't collect. Honestly if they are worried about what...
Forum - 04/04/2023
... was done while in for service and reject if it was not. I would imagine that we will all be seeing whatever happens quite soon. I think it does a check when you transmit like it does when you put in SPS codes or battery test codes....
Hey,Is there a video that shows exactly what recover and recharge is? My understanding of it seems to be different than every one else's around here. Aren't they removing the refrigerant (recovery) and then putting it back (recharge)? ...
Forum - 05/09/2019
Hope someone may still be following this. Am I wrong or is there a way for the techs to screenshot the WCC with TIS or whatever it is they use to program?
Mail Out Review & Add On Repairs? - JLWarranty News May 2019 edition - 04/23/2019
... this something new, am I wrong, or am I correct that if it relates to an original concern you wouldn't need approvals? ...
Retail Radio changed to Policy claim - 03/20/2020
... retail radio that technicar has billed the parts department for, but then the service manager for whatever reason has decided to cover the repair or a portion of it under policy? I have a rejected claim currently and the claims reviewer at GM said...
Forum - 11/26/2019
... that the diagnostic time following SBD is included in the base time so the additional diag time wouldn't apply. We rarely run a claim for diagnostic time on a battery, but that's mostly due to not having punch time to support it. Plus the...
Transportation damaged vehicle sold, awaiting parts - 11/06/2019
... delivered before repairs were made. All my documentation was good with that one, but GM wouldnt accept claim!...
Forum - 09/16/2019
... or if you should keep hard copies of paid claims. I don't think that is related to GM policy but whatever your state laws are. I think ours is 7 years. We scan everything to PDF and store it so I have an electronic copy but we also have file boxes that...
Inspection Process / Transportation Damage - Looking For Tips - 08/23/2019
... have been able to see on the initial inspection and/or if there was subsequent damage.What have you found to be the best practices for transportation issues?...
Forum - 12/10/2021
... repair form and it goes to your local rep,,,you might also call him in advance and let him know what the situation is that way he can ask for any clarification at that time,,,,mine then approved both requests...
Forum - 08/02/2021
If the vehicle was still under warranty coverage, whatever the customer had to pay out of pocket would be reimburseable up to 1000.00. If it's over that it would need approval by the WSC. You will need the original paid copy of the sublet...
Forum - 07/17/2020
They just search for a word they know, I think. So they go in and type in what the recall is for like "block heater" and they just use whatever they click on first. I get them all the time for the EBCM reprogram, they use the operation codes from whatever...
Forum - 05/15/2020
I would do both transactions on the same job card. Give him credit on his account on the first line explaining what happened billing a a credit for parts and labor . Make another line for the original complaint. Bill parts and...
Forum - 07/19/2022
Yet another massive gaping hole in the logic of making this decision. I would claim whatever you want with a day-by-day timeline and if they complain about time punches just attach a copy of the "new" policy to the invoice and explain that you are not...
Forum - 02/14/2023
... your labor op displayed, you will see "dependency" if the labor op triggers it. Click it and paste whatever your labor op is requiring (ie: wcc for programming and battery testing, serial numbers, etc). ...
Forum - 02/03/2023
... did just the resealing. I am just thinking had I not used the unique op on this then it wouldnt have exceeded... at least now that I am thinking about it ... who knows. As my old WSC person said, there is no rhyme or reason for the sublet at t...
Forum - 03/17/2023
Based on GM's new policy regarding time punches as long as you are going for published time on the EI I wouldn't worry about it. If your other line is an add line then he will need some punch time on that line.
Forum - 01/05/2023
... I have had this occur a couple of times and frankly I think they are being stupid about it. For you non-EV shops, ANY repairs done to a BOLT require a 100% EV trained tech to perform the work. Yeah there are some ops that won't kick back but do yourself...
Forum - 11/30/2022
If Leslie is your WSC representative then contact her and ask her. She will tell you if it is supposed to be her. Otherwise it might be your DMA or DSM or whatever they are calling them this week.
Forum - 10/25/2022
... will have my manager sign for a reason like purchased here, loyal customer, we just worked on it, whatever you can come up with. The idea of doing it as a customer reimbursement is good too, you just submit the sublet bill with a similar explanation...
Forum - 12/12/2023
... them, or your business. It doesn't take any longer to do a job correctly the first time. So what I do at my 2 dealerships is this: Techs can now use LTG to look up labor times, and presumably they can read recalls and bulletins. In their documentation...
Forum - 10/26/2023
Did you collect enough time for your tech? If the time is enough, I would leave well enough alone. As difficult as it is to get a claim paid these days, I wouldn't rework it.
Blazer EV charging question - 11/01/2023
We have a Blazer EV that wouldn't start at the railyard it was towed to us, we had to test and charge the 12v battery, but also the drive battey was discharged to 0% so we charged it to. Is there any additional time for charging the EV battery?
Forum - 05/10/2024
We also came up with the idea where appropriate,,,to take a pic of the Carrier's phone screen to discourage them from changing codes once they walk away. This will let the driver know we know whats going on.
Forum - 03/22/2024
These days I try to do as few rentals as possible. And even then I don't care what the bill says. I go by whatever current fees are in the CTP bulletin and just have my managers write off what we can't collect. Honestly if they are worried about what...
Forum - 04/04/2023
... was done while in for service and reject if it was not. I would imagine that we will all be seeing whatever happens quite soon. I think it does a check when you transmit like it does when you put in SPS codes or battery test codes....
Battery Replacement - 06/14/2023
... down with an engine on backorder for over 4 months. When the engine was finally replaced it wouldn't crank due to a dead battery. Tech charged the battery and found the battery would not recover. They are wanting to claim the battery as collateral damage...
Forum - 05/15/2023
As I've leanred your sublet bill should be whatever warranty would pay if you coded it out to be repaired in your own body shop. I believe as ewil3rd said they do give you a little bit of leeway on it. So if the job takes 4.0 hours then the sublet bill...
Forum - 08/07/2023
That needs brought to DBC's attention to fix. I will not say it will be a quick fix, even as simple as the issue is, but you shouldn't have to 'settle' to get paid what's published...
Forum - 10/19/2023
More super secret information that we have to get from our non-reponsive DMA people, DVM, whatever they are this week. More metrics they judge us on that we have no way to measure or monitor.
Forum - 06/15/2023
... you sit down with the tech, go line by line on the recall and look at the SPS receipts you'll see what was missed....
Forum - 05/26/2023
Technically the warranty is remainder of the base or 12 months. However you'll notice what Kristen said that it is NO LESS than 12 months. It doesn't say no more. Again technically they are out, however if you submit them under the 2 year ZPTI the system...
Forum - 05/09/2024
... as to print out and leave with my detail department. This gives them the power to head off issues you're having....
Forum - 03/08/2019
... past. It still happens and you can't claim TSB ops for vehicles that have different equipment. I would also use a closest operation or worst case use a CCND with OLH but the tech better have the best story you've ever seen! (and proper time punches)...
Empowerment limits? - 07/14/2017
... I've gone into "view Service Agent Profile", then "Empowerment" and can't find out what my detailed limits are for certain things. I've also asked our DMA and he said it's dependent on the Labor Operation, so the limits could be different...
Does this bother anyone else? - 08/27/2013
... this time there is no work being done to make this change. However, the rep I spoke with said she would create a "PCR" to have them look into this. I thought if enough requests were made for this change, it might get expedited. If you'd like to see this...
Re: Reynolds and Reynolds - 08/24/2012
Once you get used to ReyRey, it's pretty simple to use. I didn't get much from the training either. The best way to learn is to jump right in there. The drawback is that it's dos based. All keyboard. That's probably the most difficult thing to get your...
2011 Malibu paint issue - 07/21/2011
... (the same way) as long as she owned the car. Now comes the fun part... coding this mess. First, what the heck opcode??? If I use roof panel refinish/paint it doesn't really address the correct locations. The damage was on the body frame at the top...
Re: Lost Rep - 09/25/2009
... their is going to be a call center (in saginaw I believe) I think simialiar to the old days when you called Chicago for GMPP claims and they actaully did the Authorizing and push throughs... [/quote] Just a side note, those of us like me who don't...
Re: GLOBAL WARRANTY!! - 11/18/2009
... then a field for cause description in which you type in the tech comments (or your DMS brings over what's typed on the RO). This is where I think you'd put the DTC's listed out by the tech. Hope this helps. Hang in there with it and let us know how...
Re: On global warranty, for complaint code, what do you use for air bag light, 4wd light, Traction light ? Do you still use DTC for failure code ? - 03/08/2010
... the new GW codes.. [/quote] FOR COMPLAINT CODE ID USE THE 0621 FOR GAUGES/WARNING LIGHTS.....YOU NO LONGER HAVE FAILURE CODES...ITS CAUSE AND COMPLAINT....SOME OF THEM ARE VERY VAGUE SO JUST USE THE CLOSEST THING..WHEN YOU INPUT THEM IF IT DOESNT MATCH...
Re: DMA Authorization Form - 12/14/2010
... to our FOM and he kinda shrugged it off. Don't know if this is the form you're talking about, but would think the FOM has it. ...
Re: EVAP VENT VALVE LABOR OP - 02/18/2009
Double check which body style you're working on and which you looked up. J6441 is the labor op for the 07 Classic style and J6400 is for the 07 New body style. I think they just do this to confuse us!!! LOL
Re: Rear Object Sensor question - 02/25/2009
I think I'd do it like you're thinking. One labor op, OLH for the rest with good comments. --I'd also re-verify with service mgr that it's not some kind of comeback or mis-diag. Almost sounds like maybe there's some component that controls all 3 that...
Re: Over The Counter Part Warranties - 07/10/2008
IN THIS SITUATION I JUST GO BACK 9 YRS, GET THE CLOSEST LABOR OP I CAN FIND SUBMIT IT AS TYPE B AUTH G "H" ROUTE THE CLAIM TO THE AVM BECAUSE IT'S TOO OLD FOR THE SYSTEM TO "SEE" IT AND YOU'LL GET A REJECT FOR VIN PAST MODEL YEAR.
Just When You Think You Know Someone - 06/20/2008
... her problems with a service advisor and the husband starts walking towards me. I say, "Hi how are you today?" He keeps approaching and starts saying "Are you looking at me sonny, are you looking at me sonny?" Dealing with him before I had no other thought...
New Feature - Keyword Search - 08/11/2008
The next time you're reading a forum post be sure to check out the related keywords at the bottom of the page. Simply click a keyword to search for additional forum posts containing that word.
Re: TPM replacement, tire dealers - 08/07/2008
You're welcome. I found this one interesting because it says NOT to replace all 4, tpm's... were they all failed? Wow, that is unusual. With my luck they would all be requested for a parts return.
Re: CROSS-LINE WARRANTY - 09/16/2008
... screen that only closes out the RO, then I have to do a manual claim-- I use E-Claims. Does yours come up to the normal claim entry screen for non-franchised? Wonder if there's some Reynolds setting needs changed??...
Re: Claim Lost in the Black Hole???? - 08/14/2008
Shooting in the dark here--but are you just reopening the claim in WINS e-claims and resubmitting? I wonder if you deleted the original claim from WINS e-Claims and re-enter the whole claim as new if it might make a difference?? Maybe there was some...
Display Names - 09/28/2007
Display name can now be changed. Change your display name from CHNLXXXX to something more personable. Go to "My Account" to change yours.
... down with an engine on backorder for over 4 months. When the engine was finally replaced it wouldn't crank due to a dead battery. Tech charged the battery and found the battery would not recover. They are wanting to claim the battery as collateral damage...
Forum - 05/15/2023
As I've leanred your sublet bill should be whatever warranty would pay if you coded it out to be repaired in your own body shop. I believe as ewil3rd said they do give you a little bit of leeway on it. So if the job takes 4.0 hours then the sublet bill...
Forum - 08/07/2023
That needs brought to DBC's attention to fix. I will not say it will be a quick fix, even as simple as the issue is, but you shouldn't have to 'settle' to get paid what's published...
Forum - 10/19/2023
More super secret information that we have to get from our non-reponsive DMA people, DVM, whatever they are this week. More metrics they judge us on that we have no way to measure or monitor.
Forum - 06/15/2023
... you sit down with the tech, go line by line on the recall and look at the SPS receipts you'll see what was missed....
Forum - 05/26/2023
Technically the warranty is remainder of the base or 12 months. However you'll notice what Kristen said that it is NO LESS than 12 months. It doesn't say no more. Again technically they are out, however if you submit them under the 2 year ZPTI the system...
Forum - 05/09/2024
... as to print out and leave with my detail department. This gives them the power to head off issues you're having....
Forum - 03/08/2019
... past. It still happens and you can't claim TSB ops for vehicles that have different equipment. I would also use a closest operation or worst case use a CCND with OLH but the tech better have the best story you've ever seen! (and proper time punches)...
Empowerment limits? - 07/14/2017
... I've gone into "view Service Agent Profile", then "Empowerment" and can't find out what my detailed limits are for certain things. I've also asked our DMA and he said it's dependent on the Labor Operation, so the limits could be different...
Does this bother anyone else? - 08/27/2013
... this time there is no work being done to make this change. However, the rep I spoke with said she would create a "PCR" to have them look into this. I thought if enough requests were made for this change, it might get expedited. If you'd like to see this...
Re: Reynolds and Reynolds - 08/24/2012
Once you get used to ReyRey, it's pretty simple to use. I didn't get much from the training either. The best way to learn is to jump right in there. The drawback is that it's dos based. All keyboard. That's probably the most difficult thing to get your...
2011 Malibu paint issue - 07/21/2011
... (the same way) as long as she owned the car. Now comes the fun part... coding this mess. First, what the heck opcode??? If I use roof panel refinish/paint it doesn't really address the correct locations. The damage was on the body frame at the top...
Re: Lost Rep - 09/25/2009
... their is going to be a call center (in saginaw I believe) I think simialiar to the old days when you called Chicago for GMPP claims and they actaully did the Authorizing and push throughs... [/quote] Just a side note, those of us like me who don't...
Re: GLOBAL WARRANTY!! - 11/18/2009
... then a field for cause description in which you type in the tech comments (or your DMS brings over what's typed on the RO). This is where I think you'd put the DTC's listed out by the tech. Hope this helps. Hang in there with it and let us know how...
Re: On global warranty, for complaint code, what do you use for air bag light, 4wd light, Traction light ? Do you still use DTC for failure code ? - 03/08/2010
... the new GW codes.. [/quote] FOR COMPLAINT CODE ID USE THE 0621 FOR GAUGES/WARNING LIGHTS.....YOU NO LONGER HAVE FAILURE CODES...ITS CAUSE AND COMPLAINT....SOME OF THEM ARE VERY VAGUE SO JUST USE THE CLOSEST THING..WHEN YOU INPUT THEM IF IT DOESNT MATCH...
Re: DMA Authorization Form - 12/14/2010
... to our FOM and he kinda shrugged it off. Don't know if this is the form you're talking about, but would think the FOM has it. ...
Re: EVAP VENT VALVE LABOR OP - 02/18/2009
Double check which body style you're working on and which you looked up. J6441 is the labor op for the 07 Classic style and J6400 is for the 07 New body style. I think they just do this to confuse us!!! LOL
Re: Rear Object Sensor question - 02/25/2009
I think I'd do it like you're thinking. One labor op, OLH for the rest with good comments. --I'd also re-verify with service mgr that it's not some kind of comeback or mis-diag. Almost sounds like maybe there's some component that controls all 3 that...
Re: Over The Counter Part Warranties - 07/10/2008
IN THIS SITUATION I JUST GO BACK 9 YRS, GET THE CLOSEST LABOR OP I CAN FIND SUBMIT IT AS TYPE B AUTH G "H" ROUTE THE CLAIM TO THE AVM BECAUSE IT'S TOO OLD FOR THE SYSTEM TO "SEE" IT AND YOU'LL GET A REJECT FOR VIN PAST MODEL YEAR.
Just When You Think You Know Someone - 06/20/2008
... her problems with a service advisor and the husband starts walking towards me. I say, "Hi how are you today?" He keeps approaching and starts saying "Are you looking at me sonny, are you looking at me sonny?" Dealing with him before I had no other thought...
New Feature - Keyword Search - 08/11/2008
The next time you're reading a forum post be sure to check out the related keywords at the bottom of the page. Simply click a keyword to search for additional forum posts containing that word.
Re: TPM replacement, tire dealers - 08/07/2008
You're welcome. I found this one interesting because it says NOT to replace all 4, tpm's... were they all failed? Wow, that is unusual. With my luck they would all be requested for a parts return.
Re: CROSS-LINE WARRANTY - 09/16/2008
... screen that only closes out the RO, then I have to do a manual claim-- I use E-Claims. Does yours come up to the normal claim entry screen for non-franchised? Wonder if there's some Reynolds setting needs changed??...
Re: Claim Lost in the Black Hole???? - 08/14/2008
Shooting in the dark here--but are you just reopening the claim in WINS e-claims and resubmitting? I wonder if you deleted the original claim from WINS e-Claims and re-enter the whole claim as new if it might make a difference?? Maybe there was some...
Display Names - 09/28/2007
Display name can now be changed. Change your display name from CHNLXXXX to something more personable. Go to "My Account" to change yours.
Re: Gremlins - 05/20/2008
[quote] GMNL02008: I have a gremlin steak ready to send your way.. it is called IE7 Pro plug in. I recently downloaded this plug in and it has a mini download manager. For some reason the warranty newsletter and the mini download manager don't like each...
GMPP-RADIO - 11/05/2010
WHAT IS THE PROPER WAY TO SUBMIT A GMPP RADIO REPLACEMENT. I READ SOMEWHERE THAT YOU PUT IT IN SUBLET. DOES THAT APPLY IF YOU DO THE WORK YOURSELF? CONFUSED...
The 2011 edition Official Warranty Guides are now in-stock! - 01/11/2011
... warranty information. Quickly identify factory warranty on all vehicles! Click here to get yours today! Remember, Warranty Administration Program members receive a 10% discount, use coupon code "member"....
Re: RECALL 10038 SAW AND SANDER - 07/29/2010
The way I read it, you use the separate opcode putting the $225 in miscellaneous. I had planned to submit it using the VIN of the first vehicle we repaired, making a 2nd line. You said that yours rejected that way?
Re: Global Warranty and ADP users - 03/04/2010
TRIED SENDING MY CLAIMS THROUGH ADP BUT LIKED GLOBAL BETTER. YOU'LL JUST HAVE TO USE YOUR BEST JUDGEMENT. GLOBAL TAKES A LITTLE LONGER BUT IT SEEMS TO ME LIKE WITH GLOBAL I NOW HAVE 100% PD CLAIMS
Re: PART RETURN ADMIN ALLOWANCE - 02/24/2010
Just a tip be EXTRA careful regarding any cores you need to correct to save yourself from extra work in add crediut again(which means it has to be sent to the WARRANTY CALL CENTER)
Re: Global Warranty Mgmt access - 09/28/2009
... you go in you can build a claim but the submit is not active and you can see where reports are and what they are but there are no reports in the system. The best place to familiarize yourself with global warranty is through the GM Training modules....
Re: Body Side Molding replace - 08/27/2009
Try submitting first with no auth codes on any of the lines. Sometimes those surprise you and go through without auth. codes. At most you'll get rejects and need to resubmit but it's worth the try.
Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 02/03/2010
I haven't had one of those yet but I would try using ZPTI. It's for parts that fail outside the vehicle warranty period, but within the applicable parts warranty times/mileage parameters. You'll need the original information. It's worth a try!
Re: OLD RECALL LISTING ???? - 04/13/2009
I always do an internet/Google search. You'd be surprised what the internet turns up. You can go to recalls.gov also to look up old ones.
Re: Injection pump special policy, T5550 - 04/16/2009
Becky - I had our rep tell me that "USA Powertrain Warranty" on a VIS was an aftermarket warranty, not a GM warranty! You're right, no wonder they can't get it together. The worst part is that rejection affects your Dealer Analysis reports - not fa...
Re: WINS VERSUS DCS - 07/21/2009
JACKIEWARRANTY...use the DSC function. It saves you time. For corrections I would use what you're comfortable with...ie: if you like DCS better, use that, if you like WINS better use that. I hope this helps.
Re: Help finding opcode for G8 - 07/22/2009
Good luck, they missed half the LTG in the G8 so you almost always have to use a semi relevant labor op and h route it to your rep. Now there is not much since in fixing it as they will soon be the caprice, sorry Chevy folks its yours now.
Re: Special Policy 10240 with collateral damage - 07/29/2011
I think I'd get ahold of my FOM and they should allow you to put it through since it showed on VIS as open. I'd get that VIS printed out now, if you haven't already so you've got something printed out to back it up.
Re: Is anyone else on Arkona?? - 11/21/2011
... losing an entire day's work to la-la land. After talking with my service manager we agreed I would just submit online and I haven't regretted it, it's been over a year now and it's working out great....
Re: N0110 BATTERY - 12/15/2011
Are you looking for info on GM Certified or part warranty? Not sure why you'd be submitting for a battery under warranty on a 07?
Re: Is Pre Authorization needed for replacing the rear window? - 02/24/2012
... glass replacement needs your reps auth but not a pre-auth like for the transmissions. Is that what you're asking?...
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/07/2012
It wont allow you to use the labor op for the recall, you'll have to use Reprogram ECM, and A authorize for it to go through if its out of warranty. The claim I had on 11/1 still shows the open recall on that vehicle.
Re: Does this bother anyone else? - 08/27/2013
... help catagory within ADP the only info I could get is within the individual customer setup. Which would be very time consuming... you'd have to edit each individual customer. ugh!...
Forum - 06/13/2017
This happens with any part warranty when the information you enter shows it's beyond the 12 months. You'll have to put an A auth on it with an explanation that this is not true policy, but a LLPW that is now beyond 12 months old. That's the...
Forum - 11/28/2017
... is responsible for the "reasonableness" of the OLH. I still had to do a step by step breakdown of what the time was used for that backed up the tech story and clock times. It took forever, but it paid. I agree with Kristen, when in doubt, document as...
Forum - 02/14/2018
17-NA-066 This bulletin has the information you're looking for in it. It is in the red text immediately above the Warranty Information section.
Re: CORE CHARGE - 02/12/2016
See bulletin 99-00-89-019 for a little more guidance on this, if needed. As Kristen said, you'll just do an adjustment/add-credit to the original transaction, adding the core-charge info as indicated in the "WPC Return Reimbursement - Labor, Postage and...
What Would You Do - 04/15 - 03/26/2015
... the truck quit running. The owner was able to re-start the vehicle, but it made a loud noise and wouldn't move in any gear. Roadside Assistance was contacted and the vehicle was towed to the local service department. The technician determined the issue...
Re: reynolds - 04/08/2015
... that. We use ERA-Ignite which is part windows type and part blue-screen. For warranty purposes you should only be using the windows end of it. We had UCS prior to that and I have yet to see the benefit to switching. Good Luck....maybe you'll love...
[quote] GMNL02008: I have a gremlin steak ready to send your way.. it is called IE7 Pro plug in. I recently downloaded this plug in and it has a mini download manager. For some reason the warranty newsletter and the mini download manager don't like each...
GMPP-RADIO - 11/05/2010
WHAT IS THE PROPER WAY TO SUBMIT A GMPP RADIO REPLACEMENT. I READ SOMEWHERE THAT YOU PUT IT IN SUBLET. DOES THAT APPLY IF YOU DO THE WORK YOURSELF? CONFUSED...
The 2011 edition Official Warranty Guides are now in-stock! - 01/11/2011
... warranty information. Quickly identify factory warranty on all vehicles! Click here to get yours today! Remember, Warranty Administration Program members receive a 10% discount, use coupon code "member"....
Re: RECALL 10038 SAW AND SANDER - 07/29/2010
The way I read it, you use the separate opcode putting the $225 in miscellaneous. I had planned to submit it using the VIN of the first vehicle we repaired, making a 2nd line. You said that yours rejected that way?
Re: Global Warranty and ADP users - 03/04/2010
TRIED SENDING MY CLAIMS THROUGH ADP BUT LIKED GLOBAL BETTER. YOU'LL JUST HAVE TO USE YOUR BEST JUDGEMENT. GLOBAL TAKES A LITTLE LONGER BUT IT SEEMS TO ME LIKE WITH GLOBAL I NOW HAVE 100% PD CLAIMS
Re: PART RETURN ADMIN ALLOWANCE - 02/24/2010
Just a tip be EXTRA careful regarding any cores you need to correct to save yourself from extra work in add crediut again(which means it has to be sent to the WARRANTY CALL CENTER)
Re: Global Warranty Mgmt access - 09/28/2009
... you go in you can build a claim but the submit is not active and you can see where reports are and what they are but there are no reports in the system. The best place to familiarize yourself with global warranty is through the GM Training modules....
Re: Body Side Molding replace - 08/27/2009
Try submitting first with no auth codes on any of the lines. Sometimes those surprise you and go through without auth. codes. At most you'll get rejects and need to resubmit but it's worth the try.
Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 02/03/2010
I haven't had one of those yet but I would try using ZPTI. It's for parts that fail outside the vehicle warranty period, but within the applicable parts warranty times/mileage parameters. You'll need the original information. It's worth a try!
Re: OLD RECALL LISTING ???? - 04/13/2009
I always do an internet/Google search. You'd be surprised what the internet turns up. You can go to recalls.gov also to look up old ones.
Re: Injection pump special policy, T5550 - 04/16/2009
Becky - I had our rep tell me that "USA Powertrain Warranty" on a VIS was an aftermarket warranty, not a GM warranty! You're right, no wonder they can't get it together. The worst part is that rejection affects your Dealer Analysis reports - not fa...
Re: WINS VERSUS DCS - 07/21/2009
JACKIEWARRANTY...use the DSC function. It saves you time. For corrections I would use what you're comfortable with...ie: if you like DCS better, use that, if you like WINS better use that. I hope this helps.
Re: Help finding opcode for G8 - 07/22/2009
Good luck, they missed half the LTG in the G8 so you almost always have to use a semi relevant labor op and h route it to your rep. Now there is not much since in fixing it as they will soon be the caprice, sorry Chevy folks its yours now.
Re: Special Policy 10240 with collateral damage - 07/29/2011
I think I'd get ahold of my FOM and they should allow you to put it through since it showed on VIS as open. I'd get that VIS printed out now, if you haven't already so you've got something printed out to back it up.
Re: Is anyone else on Arkona?? - 11/21/2011
... losing an entire day's work to la-la land. After talking with my service manager we agreed I would just submit online and I haven't regretted it, it's been over a year now and it's working out great....
Re: N0110 BATTERY - 12/15/2011
Are you looking for info on GM Certified or part warranty? Not sure why you'd be submitting for a battery under warranty on a 07?
Re: Is Pre Authorization needed for replacing the rear window? - 02/24/2012
... glass replacement needs your reps auth but not a pre-auth like for the transmissions. Is that what you're asking?...
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/07/2012
It wont allow you to use the labor op for the recall, you'll have to use Reprogram ECM, and A authorize for it to go through if its out of warranty. The claim I had on 11/1 still shows the open recall on that vehicle.
Re: Does this bother anyone else? - 08/27/2013
... help catagory within ADP the only info I could get is within the individual customer setup. Which would be very time consuming... you'd have to edit each individual customer. ugh!...
Forum - 06/13/2017
This happens with any part warranty when the information you enter shows it's beyond the 12 months. You'll have to put an A auth on it with an explanation that this is not true policy, but a LLPW that is now beyond 12 months old. That's the...
Forum - 11/28/2017
... is responsible for the "reasonableness" of the OLH. I still had to do a step by step breakdown of what the time was used for that backed up the tech story and clock times. It took forever, but it paid. I agree with Kristen, when in doubt, document as...
Forum - 02/14/2018
17-NA-066 This bulletin has the information you're looking for in it. It is in the red text immediately above the Warranty Information section.
Re: CORE CHARGE - 02/12/2016
See bulletin 99-00-89-019 for a little more guidance on this, if needed. As Kristen said, you'll just do an adjustment/add-credit to the original transaction, adding the core-charge info as indicated in the "WPC Return Reimbursement - Labor, Postage and...
What Would You Do - 04/15 - 03/26/2015
... the truck quit running. The owner was able to re-start the vehicle, but it made a loud noise and wouldn't move in any gear. Roadside Assistance was contacted and the vehicle was towed to the local service department. The technician determined the issue...
Re: reynolds - 04/08/2015
... that. We use ERA-Ignite which is part windows type and part blue-screen. For warranty purposes you should only be using the windows end of it. We had UCS prior to that and I have yet to see the benefit to switching. Good Luck....maybe you'll love...
Re: What Would You Do - 04/15 - 04/14/2015
... the truck quit running. The owner was able to re-start the vehicle, but it made a loud noise and wouldn't move in any gear. Roadside Assistance was contacted and the vehicle was towed to the local service department. The technician determined the issue...
Re: Over The Counter Parts Warranty - 01/27/2015
You're supposed to be given the original receipt so you have the original date and invoice number at the very least. 12 month warranty on over the counter. My parts department is very good about collecting as much data as possible to go with the claimed ...
Re: PDI Add Times - 05/24/2016
Yes! An addon line is an addon line and must have the proper authorization. While you're there make sure the PDI Job Card is signed as well.
Forum - 12/02/2016
Yes, but you're "Work Order" will still show it as an "Added Operation". Does anyone know if we need to get Manager approval for the shuttle line because we are changing it to "W" simply by submitting it to GM for payment?
Forum - 02/15/2017
It depends a bit on the system you're referring to. For the HVAC system, 4417169 A/C System Analysis can be used, but for the engine it would be a CCND for me as I'm not aware of GM paying for pressure test time if there is no failed part.
Forum - 12/29/2016
If you look under the Resources page on JL (to the right of the forum page) you'll find there's a Help Card toward the bottom of the cards for Sublet allowances. All of the labor operations are listed. There should also be an S designation...
Forum - 07/10/2019
Ran into this with a tonneau cover. Not good... We were told that you can't file a claim with GM and need to contact the manufacturer of the product. Upon contacting the tonneau cover maker, we were told that it wasn't warranty. We're...
What Would You Do - 10/19 - 09/24/2019
... for the opposite side?Situation 3: The technician noted that both the front right and left side door trim panels required replacement. The LTG shows one labor operation for the front side door trim panel replacement.1042980: Front Side Door Trim Panel...
Forum - 10/01/2019
... and Accounting of Labor Time states "all standard warranty and policy repair time must be documented on the technician's time ticket by job card". Individual and specific time punch documentation is required for add on repairs and OLH. Best practice:...
Forum - 02/06/2020
... For example, go into SI and search a 2018 Buick Enclave AWD, LOP 8463690, M3W. You'll see it lists diag of up to an hour....
Forum - 04/24/2018
... would be amazing! Maybe you'll have better luck. I think we would be able to collect what we should on more job cards, but they seem to like throwing money out the window!...
Forum - 03/07/2018
... way it shows which version was used as it's dated at the bottom when it's printed. Sometimes you'd think that the next great American novel just landed on your desk! It's all or nothing with some techs, lol....
Forum - 12/06/2018
Based on what I know the warranty is on GM parts. There might be more to this though, because most of what you would put on would be AC Delco and you'd have to verify coverage. Be aware also that parts warranty is now 2 years. I think JL Warranty has...
Forum - 09/29/2022
... If it is separate locations, 1 line per code. There is no way to look up LOP by damage code, youjust have to pick the closest one possible. Use 'search transactions' in Global. Once you can see your claim there, call DBC and they will take it from t...
What Would You Do? - 01/23 - 01/04/2023
... DMS system showing the technician profile of the technician overseeing the repair. This document would be attached to the job card and transaction so GM may relate the trained technician to the job card/recall repair.-- Option 2: If an untrained technician...
CCND on In stock Vehicles - 03/12/2023
... gateway module op on this one but then it might need a programming code. Would love to hear what others have done.Thanks, Carol...
Forum - 02/02/2023
I would make someone else do those pre-approvals. Sometimes I will help out but I have been told by my WSC rep that I should not be doing them as a warranty admin. I would say that as long as you are attaching the document that has all the notes with...
Forum - 01/20/2023
I am going to paraphrase what Chris told me so don't take it as gospel but I'll give you the short version. If it is a claim that has to be Hrouted GM will probably only allow adjustments within the 180 day time limit. However she also said that if it...
Forum - 07/06/2022
... transmission queue and it drove me nuts. I just don't like waiting until the next day to see what claims are rejected. I usually keep my reject rate down to about 6% to 9% on average. I also verify payment in Global but if you type in the RO number...
Forum - 07/07/2022
... that was opened on 05/23/2022. It had a recall on it and the rest was customer pay. The recall was done on 5/23 but the rest of the repairs were done in July due to waiting for parts. So since the customer didn't get all their service completed until...
Forum - 06/02/2022
I agree...to much can happen in the repair process. What happens when OLH or diag is not clocked separately because they didn't clock on initially...then you're out of luck. Not sure I'm on board with this.
Forum - 02/15/2022
You'll find it under your apps listed as the ISTORE. You can find service materials such as multi-point inspection forms, warranty parts tags, seat covers, clothing etc.... It's billed to your open parts account. Really about the only thing i order is ...
What Would You Do - 08/21 - 07/27/2021
... in the accurate submission of a warranty transaction. Take a look at the following scenarios, how would you proceed?A technician has documented on the job card that an alignment was performed on a vehicle. The technician was paid 0.9 hours for the repair,...
Administrative Allowance - 08/13/2021
Hello,Where do you put your paid administrative allowance's to?? I have been putting the administrative allowance of 25.00 to parts sale price, example air bags, radio's 45.00, etc.On reimbursement checks to customer's, I put the 20.00 administrative...
Forum - 06/01/2021
DBC told me to H-route the one I had reject, but I just kept submitting (every few hours) until it paid. Haave your WSC rep throw yours out of pending and try to resubmit
... the truck quit running. The owner was able to re-start the vehicle, but it made a loud noise and wouldn't move in any gear. Roadside Assistance was contacted and the vehicle was towed to the local service department. The technician determined the issue...
Re: Over The Counter Parts Warranty - 01/27/2015
You're supposed to be given the original receipt so you have the original date and invoice number at the very least. 12 month warranty on over the counter. My parts department is very good about collecting as much data as possible to go with the claimed ...
Re: PDI Add Times - 05/24/2016
Yes! An addon line is an addon line and must have the proper authorization. While you're there make sure the PDI Job Card is signed as well.
Forum - 12/02/2016
Yes, but you're "Work Order" will still show it as an "Added Operation". Does anyone know if we need to get Manager approval for the shuttle line because we are changing it to "W" simply by submitting it to GM for payment?
Forum - 02/15/2017
It depends a bit on the system you're referring to. For the HVAC system, 4417169 A/C System Analysis can be used, but for the engine it would be a CCND for me as I'm not aware of GM paying for pressure test time if there is no failed part.
Forum - 12/29/2016
If you look under the Resources page on JL (to the right of the forum page) you'll find there's a Help Card toward the bottom of the cards for Sublet allowances. All of the labor operations are listed. There should also be an S designation...
Forum - 07/10/2019
Ran into this with a tonneau cover. Not good... We were told that you can't file a claim with GM and need to contact the manufacturer of the product. Upon contacting the tonneau cover maker, we were told that it wasn't warranty. We're...
What Would You Do - 10/19 - 09/24/2019
... for the opposite side?Situation 3: The technician noted that both the front right and left side door trim panels required replacement. The LTG shows one labor operation for the front side door trim panel replacement.1042980: Front Side Door Trim Panel...
Forum - 10/01/2019
... and Accounting of Labor Time states "all standard warranty and policy repair time must be documented on the technician's time ticket by job card". Individual and specific time punch documentation is required for add on repairs and OLH. Best practice:...
Forum - 02/06/2020
... For example, go into SI and search a 2018 Buick Enclave AWD, LOP 8463690, M3W. You'll see it lists diag of up to an hour....
Forum - 04/24/2018
... would be amazing! Maybe you'll have better luck. I think we would be able to collect what we should on more job cards, but they seem to like throwing money out the window!...
Forum - 03/07/2018
... way it shows which version was used as it's dated at the bottom when it's printed. Sometimes you'd think that the next great American novel just landed on your desk! It's all or nothing with some techs, lol....
Forum - 12/06/2018
Based on what I know the warranty is on GM parts. There might be more to this though, because most of what you would put on would be AC Delco and you'd have to verify coverage. Be aware also that parts warranty is now 2 years. I think JL Warranty has...
Forum - 09/29/2022
... If it is separate locations, 1 line per code. There is no way to look up LOP by damage code, youjust have to pick the closest one possible. Use 'search transactions' in Global. Once you can see your claim there, call DBC and they will take it from t...
What Would You Do? - 01/23 - 01/04/2023
... DMS system showing the technician profile of the technician overseeing the repair. This document would be attached to the job card and transaction so GM may relate the trained technician to the job card/recall repair.-- Option 2: If an untrained technician...
CCND on In stock Vehicles - 03/12/2023
... gateway module op on this one but then it might need a programming code. Would love to hear what others have done.Thanks, Carol...
Forum - 02/02/2023
I would make someone else do those pre-approvals. Sometimes I will help out but I have been told by my WSC rep that I should not be doing them as a warranty admin. I would say that as long as you are attaching the document that has all the notes with...
Forum - 01/20/2023
I am going to paraphrase what Chris told me so don't take it as gospel but I'll give you the short version. If it is a claim that has to be Hrouted GM will probably only allow adjustments within the 180 day time limit. However she also said that if it...
Forum - 07/06/2022
... transmission queue and it drove me nuts. I just don't like waiting until the next day to see what claims are rejected. I usually keep my reject rate down to about 6% to 9% on average. I also verify payment in Global but if you type in the RO number...
Forum - 07/07/2022
... that was opened on 05/23/2022. It had a recall on it and the rest was customer pay. The recall was done on 5/23 but the rest of the repairs were done in July due to waiting for parts. So since the customer didn't get all their service completed until...
Forum - 06/02/2022
I agree...to much can happen in the repair process. What happens when OLH or diag is not clocked separately because they didn't clock on initially...then you're out of luck. Not sure I'm on board with this.
Forum - 02/15/2022
You'll find it under your apps listed as the ISTORE. You can find service materials such as multi-point inspection forms, warranty parts tags, seat covers, clothing etc.... It's billed to your open parts account. Really about the only thing i order is ...
What Would You Do - 08/21 - 07/27/2021
... in the accurate submission of a warranty transaction. Take a look at the following scenarios, how would you proceed?A technician has documented on the job card that an alignment was performed on a vehicle. The technician was paid 0.9 hours for the repair,...
Administrative Allowance - 08/13/2021
Hello,Where do you put your paid administrative allowance's to?? I have been putting the administrative allowance of 25.00 to parts sale price, example air bags, radio's 45.00, etc.On reimbursement checks to customer's, I put the 20.00 administrative...
Forum - 06/01/2021
DBC told me to H-route the one I had reject, but I just kept submitting (every few hours) until it paid. Haave your WSC rep throw yours out of pending and try to resubmit
Forum - 04/19/2023
I have one in rejected status pending review but we actually did the scan I sent info to GM service manager. In your case did you have your SM sign date time explain yours?
Forum - 05/06/2024
... how to read the screens available to her. When I called her she said oh I just figured out how to do that here on the phone. I just don't understand why we have to go through the hassle of submiting the rental extension, that they do nothing with...
Transmission Flush - 01/25/2024
... fluid flush. Should this be under warranty or customer pay? If you have submitted under warranty what labor op did you use? He did drop the pan the see if there was any metal in there. ...
Forum - 06/17/2021
... anyway. Anyone from GM looking at that is going to say it is a workmanship issue just based off what is in global. You are most welcome. :) ...
Forum - 05/04/2021
... being said, the "Verifed Module Software or Calibration Level" process may be the verification of what OTA did, but that's not submitting for OTA...hope that makes sence. I again, would attach a copy of the IVH/VIS showing the "open" status...
Forum - 06/01/2020
Agree with Dondi. However, we have had instances with OLH, which cannot be calculated at time of PET (since it must be run before repair begins). We have started adding a 'buffer' into the PET's, depending on the type of repair. Then, once the repair...
SPS Programming Screenshots not stating Which Module is programmed? - Are you experiencing the same thing? - 08/31/2020
... that is completed. Recently, the screenshots have changed in that they no longer state What module was programmed. The screenshot now only states Action Complete, Job Card #, and Warranty code. So if I have a vehicle with multiple programming...
Forum - 01/29/2021
When a rental is provided a copy of the rental agreement showing the rental vehicle VIN, or Service Agent owned rental documentation must be attached to the job card. Job card documentation (e.g. tech notes, time documentation, job card open/close...
Forum - 02/19/2021
All job card documentation is uploaded in a PDF format (one PDF file per job card named with the job card number). The file must contain the front and back of the technician/shop copy of the job card, warranty copy of the job card, and the accounting...
Forum - 01/17/2022
hi,,,i like your way of thinking,,,,look at what i just sent to Kristen on this....hi kristen,,,take a look at your Jl warranty July 2021 newsletter,,,it states to add lines,,,also Melissa our GM Warranty support agent also said to add lines. what becomes...
Forum - 05/03/2022
Update... Okay so just got the estimate back. It's the interior of the rear door and then on the right side we are also having to do the interior part of the door frames (body side) on right front and rear doors of the vehicle.
Paint Blending - 02/02/2023
... ) in paint on a front door lets say,,,soo it takes a partial color/clear coat op. I know you have to clear the whole panel,,,but why are they blending into,,and charging,, both the front fender and the rear door? this seems excessive to me...
Forum - 03/17/2023
... 1st comes in for service, and then closed by the time we are ready to submit the claim. If you look up the features/ comparisons chart for the SAVI device it says it does OTA updates. I am attending a SAVI webinar this morning and will ask...
Bulletin 22-NA-027 - 03/22/2023
HiIn order to perform the repair on this bulletin you have to remove several components to access the label that you need to verifiy the serial # on. If the serial # doesn't comply then you are not to replace it but follow another bulletin for an...
Forum - 01/31/2019
... 4 that seemed to be bad after replacement. How many of these would you say you are all doing? What kind of time span are we talking about? Is that in the last few months or are you saying since this recall came out?...
Forum - 01/28/2019
Hello ewill3rd - Best practice: provide an explanation on the job card to support the need for the reprinted document(s). Every effort should be made to maintain original documents, but in extraordinary situations it may be necessary to...
Forum - 01/28/2019
... told that they have actually failed and it is not the techs doing and that the rep doesn't know what she's talking about. Also, the sensor failing is during completing the recall and is not a comeback....
Recall 18278 - 11/02/2018
... on a manual transmission (having tech check on that now) but if it's not a manual transmission how would we claim the additional time to repair it. Can we use OLH on the recall? The vehicle is out of warranty. Would I do a policy claim and submit...
Forum - 03/23/2018
... that were replaced, therefore no OLH can be given to the technician. The only thing that can be done is to have management sign off on excess parts because they did have an issue relating to the customer concern, but the technician should be deciplined/reprimanded...
REPORTING NEGLECT IN CLAIM FORM - 01/03/2020
... it. My Serv Mgr and DMA are good with filing a claim for neglect so some unsuspecting Dealership doesn't get stuck with repairing this and end up having a claim reject. I have looked for the opcode and the only one I find is for Tampering. This...
Forum - 01/07/2020
Thank you so much for your response. We did document the information on our end. It is now scanned into our system and we made a note of it attached to her customer number. We always ask for proof of maintenance if it doesn't appear in the GM Dealer repairs...
N192264170 - Rejects - 09/26/2019
... some Pending, she paid them, this week she said look at the message for correction. Don't know what else to do or who else to call. ...
Body Repair/Replacement/Paint/Refinish - 08/02/2019
... done. The vehicle becuase of danage needed a bulb replaced and also a decal.I am stuck on what lobr operations I should use as some of these terms on the labor operations sound the same to me. How would you personally go about doing this...
Forum - 06/14/2019
There is an RPO for the new refrigerant. KRV If the tech doesn't document and provide you with printouts then he/she doesn't get paid to evacuate and recharge. Be aware you also need to enter the code at the bottom of the final charge slips in the tech...
What Would You Do - 03/19 - 02/21/2019
... rates (which in this dealers case, was just about half of their current warranty labor rate). What labor operation number(s) should the warranty administrator apply to this transaction in order to account for the paint repair and all of the components...
I have one in rejected status pending review but we actually did the scan I sent info to GM service manager. In your case did you have your SM sign date time explain yours?
Forum - 05/06/2024
... how to read the screens available to her. When I called her she said oh I just figured out how to do that here on the phone. I just don't understand why we have to go through the hassle of submiting the rental extension, that they do nothing with...
Transmission Flush - 01/25/2024
... fluid flush. Should this be under warranty or customer pay? If you have submitted under warranty what labor op did you use? He did drop the pan the see if there was any metal in there. ...
Forum - 06/17/2021
... anyway. Anyone from GM looking at that is going to say it is a workmanship issue just based off what is in global. You are most welcome. :) ...
Forum - 05/04/2021
... being said, the "Verifed Module Software or Calibration Level" process may be the verification of what OTA did, but that's not submitting for OTA...hope that makes sence. I again, would attach a copy of the IVH/VIS showing the "open" status...
Forum - 06/01/2020
Agree with Dondi. However, we have had instances with OLH, which cannot be calculated at time of PET (since it must be run before repair begins). We have started adding a 'buffer' into the PET's, depending on the type of repair. Then, once the repair...
SPS Programming Screenshots not stating Which Module is programmed? - Are you experiencing the same thing? - 08/31/2020
... that is completed. Recently, the screenshots have changed in that they no longer state What module was programmed. The screenshot now only states Action Complete, Job Card #, and Warranty code. So if I have a vehicle with multiple programming...
Forum - 01/29/2021
When a rental is provided a copy of the rental agreement showing the rental vehicle VIN, or Service Agent owned rental documentation must be attached to the job card. Job card documentation (e.g. tech notes, time documentation, job card open/close...
Forum - 02/19/2021
All job card documentation is uploaded in a PDF format (one PDF file per job card named with the job card number). The file must contain the front and back of the technician/shop copy of the job card, warranty copy of the job card, and the accounting...
Forum - 01/17/2022
hi,,,i like your way of thinking,,,,look at what i just sent to Kristen on this....hi kristen,,,take a look at your Jl warranty July 2021 newsletter,,,it states to add lines,,,also Melissa our GM Warranty support agent also said to add lines. what becomes...
Forum - 05/03/2022
Update... Okay so just got the estimate back. It's the interior of the rear door and then on the right side we are also having to do the interior part of the door frames (body side) on right front and rear doors of the vehicle.
Paint Blending - 02/02/2023
... ) in paint on a front door lets say,,,soo it takes a partial color/clear coat op. I know you have to clear the whole panel,,,but why are they blending into,,and charging,, both the front fender and the rear door? this seems excessive to me...
Forum - 03/17/2023
... 1st comes in for service, and then closed by the time we are ready to submit the claim. If you look up the features/ comparisons chart for the SAVI device it says it does OTA updates. I am attending a SAVI webinar this morning and will ask...
Bulletin 22-NA-027 - 03/22/2023
HiIn order to perform the repair on this bulletin you have to remove several components to access the label that you need to verifiy the serial # on. If the serial # doesn't comply then you are not to replace it but follow another bulletin for an...
Forum - 01/31/2019
... 4 that seemed to be bad after replacement. How many of these would you say you are all doing? What kind of time span are we talking about? Is that in the last few months or are you saying since this recall came out?...
Forum - 01/28/2019
Hello ewill3rd - Best practice: provide an explanation on the job card to support the need for the reprinted document(s). Every effort should be made to maintain original documents, but in extraordinary situations it may be necessary to...
Forum - 01/28/2019
... told that they have actually failed and it is not the techs doing and that the rep doesn't know what she's talking about. Also, the sensor failing is during completing the recall and is not a comeback....
Recall 18278 - 11/02/2018
... on a manual transmission (having tech check on that now) but if it's not a manual transmission how would we claim the additional time to repair it. Can we use OLH on the recall? The vehicle is out of warranty. Would I do a policy claim and submit...
Forum - 03/23/2018
... that were replaced, therefore no OLH can be given to the technician. The only thing that can be done is to have management sign off on excess parts because they did have an issue relating to the customer concern, but the technician should be deciplined/reprimanded...
REPORTING NEGLECT IN CLAIM FORM - 01/03/2020
... it. My Serv Mgr and DMA are good with filing a claim for neglect so some unsuspecting Dealership doesn't get stuck with repairing this and end up having a claim reject. I have looked for the opcode and the only one I find is for Tampering. This...
Forum - 01/07/2020
Thank you so much for your response. We did document the information on our end. It is now scanned into our system and we made a note of it attached to her customer number. We always ask for proof of maintenance if it doesn't appear in the GM Dealer repairs...
N192264170 - Rejects - 09/26/2019
... some Pending, she paid them, this week she said look at the message for correction. Don't know what else to do or who else to call. ...
Body Repair/Replacement/Paint/Refinish - 08/02/2019
... done. The vehicle becuase of danage needed a bulb replaced and also a decal.I am stuck on what lobr operations I should use as some of these terms on the labor operations sound the same to me. How would you personally go about doing this...
Forum - 06/14/2019
There is an RPO for the new refrigerant. KRV If the tech doesn't document and provide you with printouts then he/she doesn't get paid to evacuate and recharge. Be aware you also need to enter the code at the bottom of the final charge slips in the tech...
What Would You Do - 03/19 - 02/21/2019
... rates (which in this dealers case, was just about half of their current warranty labor rate). What labor operation number(s) should the warranty administrator apply to this transaction in order to account for the paint repair and all of the components...
Forum - 03/12/2019
... the Additional Time field for the labor operation submitted. Good tip ewill3rd: Be sure your documentation is in order!...
N192212090 - 03/14/2019
... anyone else done this or asked questions of GM with any results other than the typical "just do what it takes to get it paid" nonsense?I won't even get into the fact that I'm not sure the tech even did the job, that's another story altogether. ...
Forum - 01/24/2017
... here too. These are especially confusing when it's just powertrain coverage because then you need to know if all of it is due to the one concern, making it a one line claim or if there should be multiple lines because the oil consumption didn't...
2.4L Engine - 01/19/2017
... and actuators. Its a lot of parts! I think he is changing some parts because he is in there and doesn't want the customer to have to come back and him have to tear the engine down again. But it's had for me to get everything paid for. He is putting down...
Re: CAM-02 Report - 12/22/2015
... I did have to "enable editing" from the top of the screen I believe, after I downloaded it. Have you got it working? You can always print it and manually fill it out too. Maybe your word version is too old. I finally got mine updated because there...
Re: DEALERTRACK - 01/14/2016
... as a fee, (wheel weights, tire disposal,shuttle etc) and you end up having to policy the line for whatever reason, the system won't let you "policy fees" you have to book the line as customer pay and wipe out on the secondary screen (what I call the...
Forum - 02/13/2018
... also use the TSB 17-NA-214 and code it 9090 as related to the bulletin. It pays a straight 1.3 so you don't have to break up the labor time. Also don't forget, you can use the failed component but you can also use the description field identifying the...
Forum - 05/05/2017
I dare not tell my techs that they don't need to clock for something, next thing you know, they'll be making up their own rules. I think just for continuity sake, it good to have them separately clock everything. I do have a couple of techs...
Re: closest to labor ops - 08/29/2014
Nope, you still need a separate punch. This is why it's so confusing. How would a tech know he needs a separate punch for the repair unless he knows ahead of time that there is no specific op available for the repair. So now when GM is saying they...
What Would You Do - 08/14 - 08/05/2014
A technician has documented 15.3 hours on a job card for the repair of a 2015 Chevrolet Silverado with just over 600 miles on the odometer. The vehicle was brought into the dealership with a Service Engine Soon light concern. The technician documented...
Re: GM Tire Program - 04/18/2012
... money comes through on the open parts statement, it seems to me that the warranty administrator would be yet another person in the chain that doesn't need to be there. I helped my parts guy out because he was getting ready to leave on vacation and seemed...
Re: Recall Policies & Procedures question - 05/20/2009
... the dealer as possible. Seems shady that they want you to put in the claim as if you did it, this would be considered fraud. As a side note warranty claim fraud is a federal offense as it is transmitted by the internet. Recalls pay two ways, they pay...
Re: Updated Brake Warranty Procedures - 03/27/2009
The "L" version of the brake bulletin has eliminated reference to LRO documentation in both the "Repair Order Required Documentation" section and on the "Attachment Form - GM Brake Service Repair Order Documentation for Required Measurements". Both maintain...
Cylinder head gasket replacement - 03/11/2009
... (J0507). Next to the labor ops is says "use published labor operation time." Problem is - when you type in J0507, it doesn't exist, and won't come up with anything. Anyone else had this? Should I used the times for right and left and add them together?...
Re: Chrome Wheel Supplier questions - 05/10/2010
I asked our service manager why we use these wheels. He said we have done it for years, having been directed to do so by our FOM. He said the supplier gives a lifetime warranty on their parts, which GM doesn't do. Therefore, ordering from Keystone...
Re: HELP... I....can't.... think.... - 07/28/2010
... in net and the VIN in a box to the side. Would it go in the freight and postage spot? That's what I'd try. Hope it helps. ...
Re: Requirements - 02/22/2011
[quote] Tonia: We have a list of required documents needed posted so techs know what is needed to get paid. If the document is not attached, no pay. [/quote] Where would one get a list of the most used documents? I am new to warranty (just starting...
transpo claim chargebacks - 10/16/2007
Be sure, and then double-sure when doing these transpo claims. Chargebacks occur regularly because of trivial little things that you would never guess they would find. Stupid little misteaks (sic) cause a loss of many $$$$$. Brian
Re: Warranty Admin. job description - 12/04/2008
... administrator. She's seen it somewhere and will look it up and get it to me when she can. I hear you about needing to vent! Ran this by my comptroller and she agrees that it sounds like he's trying to pull something hinky and doesn't like to be questioned....
Re: PDI FLUID ADD ??? - 12/23/2010
[quote] h&kchevy: if they already submit the PDI fluid add, wouldn't this reject as a duplicate? [/quote] Due to the fact that the DEF fluid has a short shelf-life you need to top it off again before the vehicle is delivered. GM has made it so that you...
Re: GLOBAL WARRANTY MANAGEMENT AND ADP - 12/06/2010
... "maintenance fee". After discussing the situation with my dealer principal, we agreed that I would try to input manually to save the dealership money. That was 2 years ago and we were on WINS. At first I really panicked when it was time to switch...
Rejected claim resolutions elusive... - 04/14/2010
... Hours exceed the allowance for labor code R0760. I can't seem to get it through my head that this wouldn't pay...(along with a dozen other head-scratchers) Any help? ...
Re: Replaced starter - 02/26/2009
... WISH GM WOULD COME UP WITH A DIFFERENT AUTH CODE FOR THIS. [/quote] Fact is they are watching what parts keep breaking. There HAS to be a better way to code these. Wouldn't it make sense to have the person who creates all the coding be someone who...
Re: Recall Policies & Procedures question - 05/20/2009
... I don't want to go to prison over putting claims in. It's NOT worth it. I told the management whatever they did was up to them but I'm not going to be a party to it. I was just hoping to find something in writing from GM to back me up. Any ideas...
Re: Moving to ADP from Reynolds - 07/21/2009
... (to create a RO), PMT=Prepare Manufactures Transmission...it's pretty easy to use once you learn what's where :) Hope this helps ...
... the Additional Time field for the labor operation submitted. Good tip ewill3rd: Be sure your documentation is in order!...
N192212090 - 03/14/2019
... anyone else done this or asked questions of GM with any results other than the typical "just do what it takes to get it paid" nonsense?I won't even get into the fact that I'm not sure the tech even did the job, that's another story altogether. ...
Forum - 01/24/2017
... here too. These are especially confusing when it's just powertrain coverage because then you need to know if all of it is due to the one concern, making it a one line claim or if there should be multiple lines because the oil consumption didn't...
2.4L Engine - 01/19/2017
... and actuators. Its a lot of parts! I think he is changing some parts because he is in there and doesn't want the customer to have to come back and him have to tear the engine down again. But it's had for me to get everything paid for. He is putting down...
Re: CAM-02 Report - 12/22/2015
... I did have to "enable editing" from the top of the screen I believe, after I downloaded it. Have you got it working? You can always print it and manually fill it out too. Maybe your word version is too old. I finally got mine updated because there...
Re: DEALERTRACK - 01/14/2016
... as a fee, (wheel weights, tire disposal,shuttle etc) and you end up having to policy the line for whatever reason, the system won't let you "policy fees" you have to book the line as customer pay and wipe out on the secondary screen (what I call the...
Forum - 02/13/2018
... also use the TSB 17-NA-214 and code it 9090 as related to the bulletin. It pays a straight 1.3 so you don't have to break up the labor time. Also don't forget, you can use the failed component but you can also use the description field identifying the...
Forum - 05/05/2017
I dare not tell my techs that they don't need to clock for something, next thing you know, they'll be making up their own rules. I think just for continuity sake, it good to have them separately clock everything. I do have a couple of techs...
Re: closest to labor ops - 08/29/2014
Nope, you still need a separate punch. This is why it's so confusing. How would a tech know he needs a separate punch for the repair unless he knows ahead of time that there is no specific op available for the repair. So now when GM is saying they...
What Would You Do - 08/14 - 08/05/2014
A technician has documented 15.3 hours on a job card for the repair of a 2015 Chevrolet Silverado with just over 600 miles on the odometer. The vehicle was brought into the dealership with a Service Engine Soon light concern. The technician documented...
Re: GM Tire Program - 04/18/2012
... money comes through on the open parts statement, it seems to me that the warranty administrator would be yet another person in the chain that doesn't need to be there. I helped my parts guy out because he was getting ready to leave on vacation and seemed...
Re: Recall Policies & Procedures question - 05/20/2009
... the dealer as possible. Seems shady that they want you to put in the claim as if you did it, this would be considered fraud. As a side note warranty claim fraud is a federal offense as it is transmitted by the internet. Recalls pay two ways, they pay...
Re: Updated Brake Warranty Procedures - 03/27/2009
The "L" version of the brake bulletin has eliminated reference to LRO documentation in both the "Repair Order Required Documentation" section and on the "Attachment Form - GM Brake Service Repair Order Documentation for Required Measurements". Both maintain...
Cylinder head gasket replacement - 03/11/2009
... (J0507). Next to the labor ops is says "use published labor operation time." Problem is - when you type in J0507, it doesn't exist, and won't come up with anything. Anyone else had this? Should I used the times for right and left and add them together?...
Re: Chrome Wheel Supplier questions - 05/10/2010
I asked our service manager why we use these wheels. He said we have done it for years, having been directed to do so by our FOM. He said the supplier gives a lifetime warranty on their parts, which GM doesn't do. Therefore, ordering from Keystone...
Re: HELP... I....can't.... think.... - 07/28/2010
... in net and the VIN in a box to the side. Would it go in the freight and postage spot? That's what I'd try. Hope it helps. ...
Re: Requirements - 02/22/2011
[quote] Tonia: We have a list of required documents needed posted so techs know what is needed to get paid. If the document is not attached, no pay. [/quote] Where would one get a list of the most used documents? I am new to warranty (just starting...
transpo claim chargebacks - 10/16/2007
Be sure, and then double-sure when doing these transpo claims. Chargebacks occur regularly because of trivial little things that you would never guess they would find. Stupid little misteaks (sic) cause a loss of many $$$$$. Brian
Re: Warranty Admin. job description - 12/04/2008
... administrator. She's seen it somewhere and will look it up and get it to me when she can. I hear you about needing to vent! Ran this by my comptroller and she agrees that it sounds like he's trying to pull something hinky and doesn't like to be questioned....
Re: PDI FLUID ADD ??? - 12/23/2010
[quote] h&kchevy: if they already submit the PDI fluid add, wouldn't this reject as a duplicate? [/quote] Due to the fact that the DEF fluid has a short shelf-life you need to top it off again before the vehicle is delivered. GM has made it so that you...
Re: GLOBAL WARRANTY MANAGEMENT AND ADP - 12/06/2010
... "maintenance fee". After discussing the situation with my dealer principal, we agreed that I would try to input manually to save the dealership money. That was 2 years ago and we were on WINS. At first I really panicked when it was time to switch...
Rejected claim resolutions elusive... - 04/14/2010
... Hours exceed the allowance for labor code R0760. I can't seem to get it through my head that this wouldn't pay...(along with a dozen other head-scratchers) Any help? ...
Re: Replaced starter - 02/26/2009
... WISH GM WOULD COME UP WITH A DIFFERENT AUTH CODE FOR THIS. [/quote] Fact is they are watching what parts keep breaking. There HAS to be a better way to code these. Wouldn't it make sense to have the person who creates all the coding be someone who...
Re: Recall Policies & Procedures question - 05/20/2009
... I don't want to go to prison over putting claims in. It's NOT worth it. I told the management whatever they did was up to them but I'm not going to be a party to it. I was just hoping to find something in writing from GM to back me up. Any ideas...
Re: Moving to ADP from Reynolds - 07/21/2009
... (to create a RO), PMT=Prepare Manufactures Transmission...it's pretty easy to use once you learn what's where :) Hope this helps ...
Re: BATTERY PRICING - 07/16/2009
... Type B. I think they wanted me to do their work for them. After the first couple tries when I wouldn't do it for them, they gave it up....
sirius xm - 10/26/2009
We have a 05 Silverado in the shop. Advisor wrote it up as a warr spl pol. cluster. tech repl the 1st one, wouldn't program so he ordered a 2nd, same thing. after that the truck was sent across the bay to the driveability tech with the 3rd cluster he...
Forum - 02/13/2018
Teach your techs to run a .3 time stamp first, no matter what, on whatever they do. In my opinion it is wrong, but GM's rationale is that the first step in repairing the vehicle from a tech standpoint is to perform SBD. Stragegy Based Diagnosis is...
Forum - 02/01/2017
... vehicle is still under bumper-to-bumper or the component is still covered under powertrain, Why would you need to use the Special Coverage Lop? I also guess I just don't understand why, when this Special Coverage is an over 10 hour job, GM wouldn't...
Upload picture for site - 08/26/2016
I haven't figured out how to find the php.ini file so I may try to adjust it. Constantly get image too large even with a 200Kb jpeg. Any help on this? Whatever you did seems to have done the trick! Thanks!
Technician Clock times - 07/29/2016
... longer. then punches on and off again to complete repair. Is this the correct procedure? Is this what's done at other dealerships? Having serious problem with punch times and would like some feedback from other dealers on how this is handled. Any input,...
Forum - 06/14/2019
... much success) but my gut tells me that this practice of guessing or putting in a fake number would be considered fraud. Not having found the answer yet I would be tempted to say that you either put in a bunch of 9's or a zero which would indicate that...
Forum - 05/23/2019
Electrical diagnosis can be a little tricky. For any of my techs to get electrical diag, they have to list what tools were used and what the readings were. If they are hooking up equipment to test electrical output, ohms, voltage, checking wires...
Forum - 11/16/2018
... the causal part number and put in the causal part comment field that the fluid was low. I wouldn't submit it unless the tech had good punch times and a good story documenting all he checked. I would think this should pay as an CCND with the causal...
Forum - 09/22/2022
... By that I mean if at the end of the installation procedure it says "calibrate camera" or whatever you are attempting to claim, then those steps would be considered when calculating the labor time and you cannot claim additional time on the repair. If...
Forum - 04/19/2022
if you go into Si and just load a generic 2022 Silverado this comes up,,,,does that help? 1442214 Front Side Door Outer Panel Finesse, Buff, Polish 1442244 Front Side Door Outer Panel Partial Color/Clear Coat 1442254 Front Side Door Outer Panel...
Forum - 09/16/2022
... that vehicle. I don't really understand how you could get paid "extra". GM pays you on the PDI at whatever your warranty labor rate is, for that vehicle it should be 1.8 for your 0590072. Are you saying you are submitting for more than 3.1 and getti...
Forum - 08/01/2023
Hi ewill3rd. So, yes, it is all starting to make sense, I think. LOL Parts were ordered through SPO. So it seems this would be a customer added RPO and we wouldn't collect from GM. I also spoke to my sales manager and he pulled up the factory invoice;...
Forum - 07/24/2023
... yes. That being said, I think I have submitted a few expedites that have paid when I thought they wouldn't. The rental verbiage is usually pretty clear in the recall documents but things like this rarely are. Would love to hear some more input from ...
Forum - 07/10/2023
... it will process. I will look into why the radio button isn’t working, but it really doesn’t matter. ...
Labor time Base or ST - 06/28/2023
I'm not sure which time to use. 1GC5YLE73LF245804 Labor Op 3031530. This is a 4 door 2500 silverado. Does that mean it's "without Chassis Cab'?I don't remember seeing this before but it's been a long month. Any...
Forum - 07/06/2023
Personally I would submit it with whatever GM is in the system for who finalized it. However if that person was not active when the job card was opened that could potentially cause an issue so perhaps King1345 has the right idea. I would say if the advisor...
Forum - 08/07/2023
... operation(actually last week), I was on the phone for over an hour! They ended up telling me they would have to call back. I took the info right out of SI and even gave them the doc id of the picture of the repair. ...
Forum - 08/15/2023
Thanks for your reply. The website www.gmwpc.com does not load that is the reason for part of my question. I do have a special request on my GWM main page so I wasn't sure if I am just supposed to generate the documents the same way as other...
Forum - 10/19/2023
I have had a few at my GMC store that they used some cable operation code I didn't think would work because it doesn't come up in the job aid but it did. I don't recall the exact part or the opcode but it might be worth a shot if it gets you the time...
Forum - 10/18/2023
Ask your DVM about this. They may be able to supply you with a list of the ro's that were not dongled. That way you can see if there is a pattern with some of your advisors.
Pending time frame - 09/28/2023
Just curious what is your turn around on pending claims?Don't get me wrong I know WSC has had a major turn over, BUT when I hear some are working 60-65 hours a week 6 days a week I just am not understanding. I am told she goes in and pays the top...
Forum - 10/03/2023
I can't say much because no matter how many times I tell the process to my fleet manager (or whatever you call him) he refuses to do it and the body shop guys are even worse. I have several transportation claims that I am about to write off for lack of...
Forum - 10/16/2023
I think I heard someone say if it is X that means GM isn't even looking at you. If your ranking is a high number I wouldn't worry about it. If you want I'll trade you for a 4!
First SASR - 08/16/2023
Doing my first SASR. I've re-done all the training. Gone through some of the information on here. Starting to gather information. Anybody have any hepful hints/tips?
... Type B. I think they wanted me to do their work for them. After the first couple tries when I wouldn't do it for them, they gave it up....
sirius xm - 10/26/2009
We have a 05 Silverado in the shop. Advisor wrote it up as a warr spl pol. cluster. tech repl the 1st one, wouldn't program so he ordered a 2nd, same thing. after that the truck was sent across the bay to the driveability tech with the 3rd cluster he...
Forum - 02/13/2018
Teach your techs to run a .3 time stamp first, no matter what, on whatever they do. In my opinion it is wrong, but GM's rationale is that the first step in repairing the vehicle from a tech standpoint is to perform SBD. Stragegy Based Diagnosis is...
Forum - 02/01/2017
... vehicle is still under bumper-to-bumper or the component is still covered under powertrain, Why would you need to use the Special Coverage Lop? I also guess I just don't understand why, when this Special Coverage is an over 10 hour job, GM wouldn't...
Upload picture for site - 08/26/2016
I haven't figured out how to find the php.ini file so I may try to adjust it. Constantly get image too large even with a 200Kb jpeg. Any help on this? Whatever you did seems to have done the trick! Thanks!
Technician Clock times - 07/29/2016
... longer. then punches on and off again to complete repair. Is this the correct procedure? Is this what's done at other dealerships? Having serious problem with punch times and would like some feedback from other dealers on how this is handled. Any input,...
Forum - 06/14/2019
... much success) but my gut tells me that this practice of guessing or putting in a fake number would be considered fraud. Not having found the answer yet I would be tempted to say that you either put in a bunch of 9's or a zero which would indicate that...
Forum - 05/23/2019
Electrical diagnosis can be a little tricky. For any of my techs to get electrical diag, they have to list what tools were used and what the readings were. If they are hooking up equipment to test electrical output, ohms, voltage, checking wires...
Forum - 11/16/2018
... the causal part number and put in the causal part comment field that the fluid was low. I wouldn't submit it unless the tech had good punch times and a good story documenting all he checked. I would think this should pay as an CCND with the causal...
Forum - 09/22/2022
... By that I mean if at the end of the installation procedure it says "calibrate camera" or whatever you are attempting to claim, then those steps would be considered when calculating the labor time and you cannot claim additional time on the repair. If...
Forum - 04/19/2022
if you go into Si and just load a generic 2022 Silverado this comes up,,,,does that help? 1442214 Front Side Door Outer Panel Finesse, Buff, Polish 1442244 Front Side Door Outer Panel Partial Color/Clear Coat 1442254 Front Side Door Outer Panel...
Forum - 09/16/2022
... that vehicle. I don't really understand how you could get paid "extra". GM pays you on the PDI at whatever your warranty labor rate is, for that vehicle it should be 1.8 for your 0590072. Are you saying you are submitting for more than 3.1 and getti...
Forum - 08/01/2023
Hi ewill3rd. So, yes, it is all starting to make sense, I think. LOL Parts were ordered through SPO. So it seems this would be a customer added RPO and we wouldn't collect from GM. I also spoke to my sales manager and he pulled up the factory invoice;...
Forum - 07/24/2023
... yes. That being said, I think I have submitted a few expedites that have paid when I thought they wouldn't. The rental verbiage is usually pretty clear in the recall documents but things like this rarely are. Would love to hear some more input from ...
Forum - 07/10/2023
... it will process. I will look into why the radio button isn’t working, but it really doesn’t matter. ...
Labor time Base or ST - 06/28/2023
I'm not sure which time to use. 1GC5YLE73LF245804 Labor Op 3031530. This is a 4 door 2500 silverado. Does that mean it's "without Chassis Cab'?I don't remember seeing this before but it's been a long month. Any...
Forum - 07/06/2023
Personally I would submit it with whatever GM is in the system for who finalized it. However if that person was not active when the job card was opened that could potentially cause an issue so perhaps King1345 has the right idea. I would say if the advisor...
Forum - 08/07/2023
... operation(actually last week), I was on the phone for over an hour! They ended up telling me they would have to call back. I took the info right out of SI and even gave them the doc id of the picture of the repair. ...
Forum - 08/15/2023
Thanks for your reply. The website www.gmwpc.com does not load that is the reason for part of my question. I do have a special request on my GWM main page so I wasn't sure if I am just supposed to generate the documents the same way as other...
Forum - 10/19/2023
I have had a few at my GMC store that they used some cable operation code I didn't think would work because it doesn't come up in the job aid but it did. I don't recall the exact part or the opcode but it might be worth a shot if it gets you the time...
Forum - 10/18/2023
Ask your DVM about this. They may be able to supply you with a list of the ro's that were not dongled. That way you can see if there is a pattern with some of your advisors.
Pending time frame - 09/28/2023
Just curious what is your turn around on pending claims?Don't get me wrong I know WSC has had a major turn over, BUT when I hear some are working 60-65 hours a week 6 days a week I just am not understanding. I am told she goes in and pays the top...
Forum - 10/03/2023
I can't say much because no matter how many times I tell the process to my fleet manager (or whatever you call him) he refuses to do it and the body shop guys are even worse. I have several transportation claims that I am about to write off for lack of...
Forum - 10/16/2023
I think I heard someone say if it is X that means GM isn't even looking at you. If your ranking is a high number I wouldn't worry about it. If you want I'll trade you for a 4!
First SASR - 08/16/2023
Doing my first SASR. I've re-done all the training. Gone through some of the information on here. Starting to gather information. Anybody have any hepful hints/tips?
Forum - 09/12/2023
... this. I also have had my labor operation change to some weird labor operation that requires a doc id and I have to edit header a couple times before my labor operation sticks. Really annoying....
Forum - 04/14/2023
does it show the Savi logo on the claim when you pull it up?,,,we use Dealertrack and it does show the SAVI logo on all claims that have been scanned and then of course you can go to the Savi app and pull it up,,,,,,,but it has the potential to add tons...
Forum - 04/18/2023
Regarding timing of the dongle device scan; refer to Service P&P Article 6.2.1: Vehicle must be scanned with SAVI or approved Dongle device at the time the repair order is opened.
Forum - 04/07/2023
We are using the dongle on all vehicles that come in, customer pay and warranty. This way there should be no issues. Also the information that is provided when the Dongle is used is a great tool for our advisors and for the dispatcher to use when deciding...
Forum - 04/12/2023
... bracket causing it to fail as well which requires replacement of the muffler assembly. That would make it consequential damage so it would be OLH and parts on the pipe failure. That being said it is a real chicken or the egg situation. If the tech documents...
Forum - 05/26/2023
I would be willing to bet GM looks at this as shop supplies and they won't pay it. You can try to submit feedback on the document and see if they add a net allowance for the tape. We have not done one yet.
Forum - 06/16/2023
... are missing modules. I get a lot of these mixed up opcodes for these retrofit deals because they don't check the equipment and sometimes they don't even follow the recall that applies to the vehicle. They look them up by the words not by the number and...
Forum - 06/16/2023
we had the same concern and the tech then admitted he didnt read closely the whole bulletin,,,,these recalls that pay 2.0 hours are there for a reason and if they spend .5 doing it they are not doing it correctly.
Forum - 05/08/2023
Yep, looking at your VIN you are doing exactly what you need to do. However, I just took the liberty of looking at a '22 MY and it shows S0Y pays 1.0. Have you tried adding that to your time and submitting for it? Looks like you'd be submitting...
Forum - 05/22/2023
... codes maybe they are just looking for a quick fix? Hard to say unless I was digging through whatever codes they are finding aside from the ones in the TSB. If these codes were not set, how would the tech know to reference this bulletin?...
Service management approval - 01/09/2024
... from customer pay to warranty. I believe the policy change sometime back that the service manager does not have to sign for this any longer. I don't seem to be able to locate any documentation on this. Does anyone know if this is the case?...
Service Bay Test - 01/22/2024
... had mentioned before about using the diesel particulate filter lop with OLH. Would love to hear what others are doing. Seems like we are doing more and more of these.Thanks, Carol...
Forum - 11/07/2023
i dont think we,,,dealers,,have access to it,,,they were not really clear on the initial communications and your rep has to pull it up,,,I dont know why since its not really sensitive info :)
Forum - 11/28/2023
Time mileage does not matter, you can submit them whenever, but only once. I find if the mileage gets too high it will require you to Hroute because the system knows that 0590032 should pay with near zero miles. I always submit for all of the LPOs at...
Forum - 12/01/2023
Thank you very much for looking, I don't see "Code G" anywhere...can anyone tell me if that just simply means I don't have that empowerment or can anyone tell me somewhere else to look?
Forum - 12/27/2023
I don't know if he technically HAS to, but I would have him put a brief explanation on just in case. Technically it is not an add line but I still do the documentation and authorizations the same.
Forum - 01/02/2024
I do the whole process. I check the loaners going out every day. Talk to the advisor and parts. Process through the dealer empowerment portal. Time consuming, but if I don't do it, we don't collect loaners over 10 days. ...
Forum - 05/03/2024
... all the weird situations to help out the others facing the same,,,GM's info is about useless,,,it doesnt address these situations in detail,,,,I have since found out there are numerous dealers who just dont submit body shop and transportation claims...
Forum - 05/03/2024
I do believe I would treat it 'almost' the same. I would still document any diagnostic documents used and grid location, if available. It is better to have it and not need it, than to need it and not have it.
Forum - 05/21/2024
Doing a parts warranty has no effect on the parts warranty. Just think of the PW on the same ticket as the car coming back weeks later. It is all based on the original installation and it makes no difference if it is 20 minutes or 1.99 years. Doing a ...
Forum - 05/24/2024
The ZPTI transaction was resubmitted for GM Authorization without the ECM as there was no technician documentation in support of its replacement. The claim was accepted for payment after review of the attached supporting documentation.
Forum - 06/03/2024
yes you should have included the paint and materials with each line,,,for instance the 1420060 has paint code AJ and if you have tri coat you add GC cost as well,,,so under the material allowance chart AJ pays 101.78 under flexible finish DOC I...
Forum - 06/03/2024
Was this done by a third pary body shop? If so you should use the sublet box and attach the invoice. If done by an in house body shop you should use the misc/net box for the paint materials.
Shorted money on Parts - 03/14/2024
... trained that i do not have to enter a dollar amount when entering parts, GM automaticlly will pay what they pay.Is there anyway or anything I can do to not keep getting shorted in parts?...
Rentals - 03/11/2024
... factor in tax so the total really comes to $44 per day. I was always told as long as the total doesn't go over $44 it doesn't matter how its billed. Anyone else have this?I am again going thru hoops with our new WSC about it. &...
... this. I also have had my labor operation change to some weird labor operation that requires a doc id and I have to edit header a couple times before my labor operation sticks. Really annoying....
Forum - 04/14/2023
does it show the Savi logo on the claim when you pull it up?,,,we use Dealertrack and it does show the SAVI logo on all claims that have been scanned and then of course you can go to the Savi app and pull it up,,,,,,,but it has the potential to add tons...
Forum - 04/18/2023
Regarding timing of the dongle device scan; refer to Service P&P Article 6.2.1: Vehicle must be scanned with SAVI or approved Dongle device at the time the repair order is opened.
Forum - 04/07/2023
We are using the dongle on all vehicles that come in, customer pay and warranty. This way there should be no issues. Also the information that is provided when the Dongle is used is a great tool for our advisors and for the dispatcher to use when deciding...
Forum - 04/12/2023
... bracket causing it to fail as well which requires replacement of the muffler assembly. That would make it consequential damage so it would be OLH and parts on the pipe failure. That being said it is a real chicken or the egg situation. If the tech documents...
Forum - 05/26/2023
I would be willing to bet GM looks at this as shop supplies and they won't pay it. You can try to submit feedback on the document and see if they add a net allowance for the tape. We have not done one yet.
Forum - 06/16/2023
... are missing modules. I get a lot of these mixed up opcodes for these retrofit deals because they don't check the equipment and sometimes they don't even follow the recall that applies to the vehicle. They look them up by the words not by the number and...
Forum - 06/16/2023
we had the same concern and the tech then admitted he didnt read closely the whole bulletin,,,,these recalls that pay 2.0 hours are there for a reason and if they spend .5 doing it they are not doing it correctly.
Forum - 05/08/2023
Yep, looking at your VIN you are doing exactly what you need to do. However, I just took the liberty of looking at a '22 MY and it shows S0Y pays 1.0. Have you tried adding that to your time and submitting for it? Looks like you'd be submitting...
Forum - 05/22/2023
... codes maybe they are just looking for a quick fix? Hard to say unless I was digging through whatever codes they are finding aside from the ones in the TSB. If these codes were not set, how would the tech know to reference this bulletin?...
Service management approval - 01/09/2024
... from customer pay to warranty. I believe the policy change sometime back that the service manager does not have to sign for this any longer. I don't seem to be able to locate any documentation on this. Does anyone know if this is the case?...
Service Bay Test - 01/22/2024
... had mentioned before about using the diesel particulate filter lop with OLH. Would love to hear what others are doing. Seems like we are doing more and more of these.Thanks, Carol...
Forum - 11/07/2023
i dont think we,,,dealers,,have access to it,,,they were not really clear on the initial communications and your rep has to pull it up,,,I dont know why since its not really sensitive info :)
Forum - 11/28/2023
Time mileage does not matter, you can submit them whenever, but only once. I find if the mileage gets too high it will require you to Hroute because the system knows that 0590032 should pay with near zero miles. I always submit for all of the LPOs at...
Forum - 12/01/2023
Thank you very much for looking, I don't see "Code G" anywhere...can anyone tell me if that just simply means I don't have that empowerment or can anyone tell me somewhere else to look?
Forum - 12/27/2023
I don't know if he technically HAS to, but I would have him put a brief explanation on just in case. Technically it is not an add line but I still do the documentation and authorizations the same.
Forum - 01/02/2024
I do the whole process. I check the loaners going out every day. Talk to the advisor and parts. Process through the dealer empowerment portal. Time consuming, but if I don't do it, we don't collect loaners over 10 days. ...
Forum - 05/03/2024
... all the weird situations to help out the others facing the same,,,GM's info is about useless,,,it doesnt address these situations in detail,,,,I have since found out there are numerous dealers who just dont submit body shop and transportation claims...
Forum - 05/03/2024
I do believe I would treat it 'almost' the same. I would still document any diagnostic documents used and grid location, if available. It is better to have it and not need it, than to need it and not have it.
Forum - 05/21/2024
Doing a parts warranty has no effect on the parts warranty. Just think of the PW on the same ticket as the car coming back weeks later. It is all based on the original installation and it makes no difference if it is 20 minutes or 1.99 years. Doing a ...
Forum - 05/24/2024
The ZPTI transaction was resubmitted for GM Authorization without the ECM as there was no technician documentation in support of its replacement. The claim was accepted for payment after review of the attached supporting documentation.
Forum - 06/03/2024
yes you should have included the paint and materials with each line,,,for instance the 1420060 has paint code AJ and if you have tri coat you add GC cost as well,,,so under the material allowance chart AJ pays 101.78 under flexible finish DOC I...
Forum - 06/03/2024
Was this done by a third pary body shop? If so you should use the sublet box and attach the invoice. If done by an in house body shop you should use the misc/net box for the paint materials.
Shorted money on Parts - 03/14/2024
... trained that i do not have to enter a dollar amount when entering parts, GM automaticlly will pay what they pay.Is there anyway or anything I can do to not keep getting shorted in parts?...
Rentals - 03/11/2024
... factor in tax so the total really comes to $44 per day. I was always told as long as the total doesn't go over $44 it doesn't matter how its billed. Anyone else have this?I am again going thru hoops with our new WSC about it. &...
Forum - 03/20/2024
See, SOMETIMES my techs read the details and seen where they didn't have to write new serial number when the RPT procedure is done... This was the major draw to even get them to download the CSMT app, on their phones.
Forum - 03/21/2024
I can't recall, but, doesn't it email them when they do it on the CMST app?I had one say he refused to download it on his phone because he didn't want GM to be able to get into his phone. *smacksforehead*
Forum - 04/24/2024
I would love to know more about this. I know that the CCL in IVH will state what catagory that the Letter covers, "Powertrain", "Brakes", HVAC", etc. But Per GCUS-9-15795 posted on 3/7/24, "the coverage selected must correlate to the customer's...
wire to wire repair for seating - 04/29/2024
... not one of the labor ops listed in the wiring bulletin for wire to wire repairs,,,does this mean you can get away without having to enter the grid location and harness routing doc id?? I didnt even know this labor op existed till he found it b...
Transportation claims with same labor op for left , right side - 04/29/2024
... run olh and put it on one line,,,and others they split it and run the same labor op # twice....soo what is the accepted way to do these and why are we seeing it done both ways??...
Forum - 11/06/2024
what happened to the auto pdi payments... i have a ton. did i miss a message on these, have sierras, hummers encores etc..all 25 model year. i have gone in and applied for them with no issues but whats going on?
Forum - 11/13/2024
We also had this issue here in California. Apparently they found out that the system updates were being done. Once all of them were updated things have been okay. (Fingers crossed) I have been having to have the manager sign off on the hardcopy,...
Forum - 10/01/2024
... as normal but when submitting the recall enter in the Net/Misc the the dollar amount to what is your reimburstment amount. I would also attatch as much documention as possible. My SM and I have been struggling ourself. Because of the dollar amount,...
Forum - 09/21/2024
... a claim where the gateway module was done and then the radio shows as blocked but USB was done. Would this still go under the LOP for 1.0 hrs?...
Forum - 09/16/2024
... and some time run on it then maybe but I would expect a detailed description of the road test, what was attempted and heard, then a physical visual inspection including removal of the wheels and checking hardware, fasteners, and the pads/shoes with detailed...
Special Coverage Front Pipe - 08/26/2024
Hi allI was wondering what others are doing when submitting for this special coverage N242445280 for the front pipe and then also finding that the muffler brackets are also broken and that needs to be replaced. Since this is a special coverage I...
Forum - 09/04/2024
I never use saved charts or tables if I can help it. Too many moving parts and random changes. If SI doesn't say P I don't process it. IVH is supposed to be the source for coverage and SI the verification as to what is covered.
Forum - 08/20/2024
I had one I sent for review and it rejected yesterday. You need 3 codes, one for the Serial Data Gateway, one for the Radio, and one for the Radio USB. My tech's keep telling me that radio is up to date and it doesn't need to be done, I tell them to print...
Forum - 08/22/2024
I heard back from the powers that be ( at JL Warranty ) that if you have an Add On for recharge the system you need a slip for supporting docs to back it up. But then our WSC rep said no freon no slip,,,,soo waiting to see how this plays ...
WHEN IS AC SLIP FOR 1234YF FREON NECESSARY - 08/16/2024
IF A LABOR OP HAS AN ADD ON FOR CHARGING THE SYSTEM, DO YOU HAVE TO ATTACH AN AC SLIP ( 1234YF ) TO PROVE YOU DID IT? SOME PEOPLE SAY IF YOU DONT CHARGE OUT ANY FREON YOU DONT NEED A SLIP?
Forum - 06/28/2024
I always make sure to print whatever directions the WSC gives me so if anything happens in the future I was just following directions.
Dealertrack update? - 09/16/2022
Early this morning I went in to submit claims all was fine... just now I went in and BAM screens have changed and instead of doing "accept" then download it gives you a tab to submit right off the bat. Anyone else see/have this today?
Can I claim OLH? - 09/16/2022
Wondering if I can claim OLH on a front side door adjustment? Sent to my body shop to adjust a customers 22 eqniox passenger front door, turned out to be pretty extensive.. Can I claim OLH on lapor op 1411232? thanks!!
Forum - 09/06/2022
While separate and distinguishable time punch documentation is not required for the variable additional labor time for cleaning/inspecting it is a best practice to continue to document technician time (for example, in those cases where it is necessary...
Forum - 07/26/2022
... I touched on above were: The CPO maintenance opcodes appear to be totally restructured based on what I see in the tables, this causes me concern about upcoming submissions being correct and paying or rejecting due to what looks like a mistake If GM...
Forum - 06/17/2022
upon further investigation and calling,,,our rep is trying to get it paid,,,with us obviously providing the supporting documentation. the trouble is that the reps dont like to get involved with transport claims but nobody else will touch it,,,so...
Forum - 07/07/2022
I understand your frustration. For decades I've adhered to just what's in writing. But, I've also decided to pick my battles. The FAQ's in 22-NA-070 also state that if the tech uses the RPT, the serial numbers do not need to be documented. Our rep...
Forum - 07/06/2022
... through the DMS do not upload into global? It's a separate submission process? Or are you saying they don't appear in the global until the next day after downloading them? ...
Forum - 07/18/2022
... some repairs?. I was always told the rental is compliant when the tech 1st punches (meaning they wouldn't pay me for a weeks rental if the tech was to busy for 5 days before he even got to look at the vehicle and start his 1st punch) Also I had a recent...
Forum - 05/31/2022
... if required. The admin allowance is all put in the admin field. As far as our DMS we do not put in on the repair order, but it is noted manually. The allowance is done internally when the claim is paid. But this is how our dealership...
See, SOMETIMES my techs read the details and seen where they didn't have to write new serial number when the RPT procedure is done... This was the major draw to even get them to download the CSMT app, on their phones.
Forum - 03/21/2024
I can't recall, but, doesn't it email them when they do it on the CMST app?I had one say he refused to download it on his phone because he didn't want GM to be able to get into his phone. *smacksforehead*
Forum - 04/24/2024
I would love to know more about this. I know that the CCL in IVH will state what catagory that the Letter covers, "Powertrain", "Brakes", HVAC", etc. But Per GCUS-9-15795 posted on 3/7/24, "the coverage selected must correlate to the customer's...
wire to wire repair for seating - 04/29/2024
... not one of the labor ops listed in the wiring bulletin for wire to wire repairs,,,does this mean you can get away without having to enter the grid location and harness routing doc id?? I didnt even know this labor op existed till he found it b...
Transportation claims with same labor op for left , right side - 04/29/2024
... run olh and put it on one line,,,and others they split it and run the same labor op # twice....soo what is the accepted way to do these and why are we seeing it done both ways??...
Forum - 11/06/2024
what happened to the auto pdi payments... i have a ton. did i miss a message on these, have sierras, hummers encores etc..all 25 model year. i have gone in and applied for them with no issues but whats going on?
Forum - 11/13/2024
We also had this issue here in California. Apparently they found out that the system updates were being done. Once all of them were updated things have been okay. (Fingers crossed) I have been having to have the manager sign off on the hardcopy,...
Forum - 10/01/2024
... as normal but when submitting the recall enter in the Net/Misc the the dollar amount to what is your reimburstment amount. I would also attatch as much documention as possible. My SM and I have been struggling ourself. Because of the dollar amount,...
Forum - 09/21/2024
... a claim where the gateway module was done and then the radio shows as blocked but USB was done. Would this still go under the LOP for 1.0 hrs?...
Forum - 09/16/2024
... and some time run on it then maybe but I would expect a detailed description of the road test, what was attempted and heard, then a physical visual inspection including removal of the wheels and checking hardware, fasteners, and the pads/shoes with detailed...
Special Coverage Front Pipe - 08/26/2024
Hi allI was wondering what others are doing when submitting for this special coverage N242445280 for the front pipe and then also finding that the muffler brackets are also broken and that needs to be replaced. Since this is a special coverage I...
Forum - 09/04/2024
I never use saved charts or tables if I can help it. Too many moving parts and random changes. If SI doesn't say P I don't process it. IVH is supposed to be the source for coverage and SI the verification as to what is covered.
Forum - 08/20/2024
I had one I sent for review and it rejected yesterday. You need 3 codes, one for the Serial Data Gateway, one for the Radio, and one for the Radio USB. My tech's keep telling me that radio is up to date and it doesn't need to be done, I tell them to print...
Forum - 08/22/2024
I heard back from the powers that be ( at JL Warranty ) that if you have an Add On for recharge the system you need a slip for supporting docs to back it up. But then our WSC rep said no freon no slip,,,,soo waiting to see how this plays ...
WHEN IS AC SLIP FOR 1234YF FREON NECESSARY - 08/16/2024
IF A LABOR OP HAS AN ADD ON FOR CHARGING THE SYSTEM, DO YOU HAVE TO ATTACH AN AC SLIP ( 1234YF ) TO PROVE YOU DID IT? SOME PEOPLE SAY IF YOU DONT CHARGE OUT ANY FREON YOU DONT NEED A SLIP?
Forum - 06/28/2024
I always make sure to print whatever directions the WSC gives me so if anything happens in the future I was just following directions.
Dealertrack update? - 09/16/2022
Early this morning I went in to submit claims all was fine... just now I went in and BAM screens have changed and instead of doing "accept" then download it gives you a tab to submit right off the bat. Anyone else see/have this today?
Can I claim OLH? - 09/16/2022
Wondering if I can claim OLH on a front side door adjustment? Sent to my body shop to adjust a customers 22 eqniox passenger front door, turned out to be pretty extensive.. Can I claim OLH on lapor op 1411232? thanks!!
Forum - 09/06/2022
While separate and distinguishable time punch documentation is not required for the variable additional labor time for cleaning/inspecting it is a best practice to continue to document technician time (for example, in those cases where it is necessary...
Forum - 07/26/2022
... I touched on above were: The CPO maintenance opcodes appear to be totally restructured based on what I see in the tables, this causes me concern about upcoming submissions being correct and paying or rejecting due to what looks like a mistake If GM...
Forum - 06/17/2022
upon further investigation and calling,,,our rep is trying to get it paid,,,with us obviously providing the supporting documentation. the trouble is that the reps dont like to get involved with transport claims but nobody else will touch it,,,so...
Forum - 07/07/2022
I understand your frustration. For decades I've adhered to just what's in writing. But, I've also decided to pick my battles. The FAQ's in 22-NA-070 also state that if the tech uses the RPT, the serial numbers do not need to be documented. Our rep...
Forum - 07/06/2022
... through the DMS do not upload into global? It's a separate submission process? Or are you saying they don't appear in the global until the next day after downloading them? ...
Forum - 07/18/2022
... some repairs?. I was always told the rental is compliant when the tech 1st punches (meaning they wouldn't pay me for a weeks rental if the tech was to busy for 5 days before he even got to look at the vehicle and start his 1st punch) Also I had a recent...
Forum - 05/31/2022
... if required. The admin allowance is all put in the admin field. As far as our DMS we do not put in on the repair order, but it is noted manually. The allowance is done internally when the claim is paid. But this is how our dealership...
Forum - 01/17/2022
... i found that is a prescription for problems. its better to do an estimate first and see what GM will allow for on the PET,,,,one for each panel,,,and then you know where you stand. sometimes i tell them we can cover one panel,,,(using the...
Service Bay Test Labor Op? - 02/22/2022
... Bay Test. Explanation of this is on doc 5190537. I am wondering if anyone else has had this and what labor op you used. The only thing I can come up with is CCND. Thanks for any info....
Working capital assistance in my case for Bolts - 02/02/2022
Can anyone direct me to any doc's, videos, or information concerning applying for working capitol assistance. I have tried to submit for a Bolt to become familiar with the process my claim shows submitted and paid but didn't ever let me enter a dollar...
Forum - 10/19/2022
... frustrating. Also they tend to read directly from the manuals which I'm quite capable of doing (and have probably just done previous to contacting them). I'd estimate one in 20 times they have helped me but it's certainly my last resort!...
Empowerment Portal - 11/30/2022
... Is this who reviews sumissions because I don't know how to contact her. Any help would be appreciated. ...
Forum - 12/29/2022
When this has happened to me I send it up for auth with a copy of the VIS showing it states open and when the program was done. I don't think its fair when they do this. I make them pay us.
Forum - 12/14/2022
We don't break down parts and labor on first maintenance or CPO maintenance. We file the allowed amount under Net Miscellaneous with LOF/RT for the description to the right of the amount.
Forum - 03/16/2023
Interesting. I assume they have a spreadsheet for this recall being performed OTA, I don't really know what to make of that. 🤬😡😡 Here's some angry emojis for you. I'm also assuming you attached the IVH showing open field action, printout...
Forum - 03/16/2023
I tw our factory rep and he too is disgusted by the way GM handles these. We are asked to go to the moon and document everything we do and they cant record the OA event on the system,,,,humbug!! GM is grossly incompetent when its time for...
NEW ADD ON REQUIREMENT PER GM P&P,,,DEBIT ITEM - 03/23/2023
... scope Printout, whichever is applicable.JUST FLASHING A BUNCH OF CODES FM EADVISOR WONT WORK,,,YOU NEED THE SUPPORTING DOC INFO NOTED ABOVE PER THE AUDIT STAFF ...
Forum - 02/24/2023
Her words were that it only pays 1.2 to replace. There was nothing on her side noting the repair. IF we had done this in house there would be OLH without a shadow of a doubt.
Forum - 03/09/2023
... pulls the summary reports and does it all himself. I offered to do it for him but he seems to like whatever he is doing. I will try to find the "GM way" and post you a map to get there but I am having issues with global right now ...
Forum - 03/16/2023
... in their story ahead of time then you should be fine. But I agree with you it is hard to know just what tiny little thing may cause it to reject until it does....
Forum - 03/10/2023
this is a major item that probably 50% of the authorizations are not being done correctly,,,,this needs special attention from JL. I as well ran into flak over this and had to produce a variety of docs to prove my case, but it makes sense...
Forum - 01/19/2023
... knew but they said nothing to us. I just had a simple CCND kick on a Silverado 903 so my guess is whatever they did to mess up Trailblazer is now fixed and they have screwed up the trucks somehow....
Forum - 02/02/2023
... not breaking it down. I did H-route it that is the only way to get around it. I knew it would have to be h-routed, but not for sublet. It was for the consequential damage to the carpets with OLH. ...
PDI/Battery - 02/04/2021
... that time still included in the PDI time and no additional time for the tech? Would love to hear what others are doing.Thanks, Carol ...
Forum - 03/17/2021
... failure, thats non-serviceable internally. I had a tech, who retired a few years back, say that what usually comes apart (likely suspect) is something he called a stator... He said the vane breaks on it, then it starts going thru fibers and scoring plates....
Forum - 12/29/2020
We scan all of our repair orders. You need to include any required documents, complete. Anything that gets stapled to the ticket gets scanned here. We use CDK and it is very handy to have quick access to all the original documents in DSDA.
Forum - 10/02/2020
Off the top of my head, I'm not sure what training has to be done for recalls or PDI's. But, for higher skills repairs it is. I had one claim with OLH being requested reject becaue the technician had not completed adequate training in the repair...
Warranty reject percentage/ warranty adm pay - 09/10/2020
... when the credit memo came it had all these submissions as rejects. I'm trying to figure out what is average to get back with my supervisor. In order to get a better bonus I have to be 5% or lower. Whats is yall's reject percent? Thank...
Forum - 06/29/2020
... and eliminates any deviation concerns. Depending on the dollars of the excessive parts, and what they were needed for, a possible parts authorization would be needed along with the policy authorization code. We do have $500 to use at our...
Forum - 06/23/2020
Doesn't sound like the tech is testing it right and just throwing parts at the car. If purge and vent were both bad you'd get a lot more than a large leak code. Should be 2 lines because they are related to the symptom the customer brought it in...
Forum - 05/04/2021
... is an op code to use vs if the dealer actually does the programming. I could be wrong but that's what i see....
2020 Vette with engine LT2 1st oil change, - 06/01/2021
... has their oil change, the transfilter is replaced. $205 or $275?shows $275 in SI using doc id 5532254, but using Warranty Admin Resource Center under the Dealer Program Guides "Included Maintenance programs" for the model year it says $2...
... i found that is a prescription for problems. its better to do an estimate first and see what GM will allow for on the PET,,,,one for each panel,,,and then you know where you stand. sometimes i tell them we can cover one panel,,,(using the...
Service Bay Test Labor Op? - 02/22/2022
... Bay Test. Explanation of this is on doc 5190537. I am wondering if anyone else has had this and what labor op you used. The only thing I can come up with is CCND. Thanks for any info....
Working capital assistance in my case for Bolts - 02/02/2022
Can anyone direct me to any doc's, videos, or information concerning applying for working capitol assistance. I have tried to submit for a Bolt to become familiar with the process my claim shows submitted and paid but didn't ever let me enter a dollar...
Forum - 10/19/2022
... frustrating. Also they tend to read directly from the manuals which I'm quite capable of doing (and have probably just done previous to contacting them). I'd estimate one in 20 times they have helped me but it's certainly my last resort!...
Empowerment Portal - 11/30/2022
... Is this who reviews sumissions because I don't know how to contact her. Any help would be appreciated. ...
Forum - 12/29/2022
When this has happened to me I send it up for auth with a copy of the VIS showing it states open and when the program was done. I don't think its fair when they do this. I make them pay us.
Forum - 12/14/2022
We don't break down parts and labor on first maintenance or CPO maintenance. We file the allowed amount under Net Miscellaneous with LOF/RT for the description to the right of the amount.
Forum - 03/16/2023
Interesting. I assume they have a spreadsheet for this recall being performed OTA, I don't really know what to make of that. 🤬😡😡 Here's some angry emojis for you. I'm also assuming you attached the IVH showing open field action, printout...
Forum - 03/16/2023
I tw our factory rep and he too is disgusted by the way GM handles these. We are asked to go to the moon and document everything we do and they cant record the OA event on the system,,,,humbug!! GM is grossly incompetent when its time for...
NEW ADD ON REQUIREMENT PER GM P&P,,,DEBIT ITEM - 03/23/2023
... scope Printout, whichever is applicable.JUST FLASHING A BUNCH OF CODES FM EADVISOR WONT WORK,,,YOU NEED THE SUPPORTING DOC INFO NOTED ABOVE PER THE AUDIT STAFF ...
Forum - 02/24/2023
Her words were that it only pays 1.2 to replace. There was nothing on her side noting the repair. IF we had done this in house there would be OLH without a shadow of a doubt.
Forum - 03/09/2023
... pulls the summary reports and does it all himself. I offered to do it for him but he seems to like whatever he is doing. I will try to find the "GM way" and post you a map to get there but I am having issues with global right now ...
Forum - 03/16/2023
... in their story ahead of time then you should be fine. But I agree with you it is hard to know just what tiny little thing may cause it to reject until it does....
Forum - 03/10/2023
this is a major item that probably 50% of the authorizations are not being done correctly,,,,this needs special attention from JL. I as well ran into flak over this and had to produce a variety of docs to prove my case, but it makes sense...
Forum - 01/19/2023
... knew but they said nothing to us. I just had a simple CCND kick on a Silverado 903 so my guess is whatever they did to mess up Trailblazer is now fixed and they have screwed up the trucks somehow....
Forum - 02/02/2023
... not breaking it down. I did H-route it that is the only way to get around it. I knew it would have to be h-routed, but not for sublet. It was for the consequential damage to the carpets with OLH. ...
PDI/Battery - 02/04/2021
... that time still included in the PDI time and no additional time for the tech? Would love to hear what others are doing.Thanks, Carol ...
Forum - 03/17/2021
... failure, thats non-serviceable internally. I had a tech, who retired a few years back, say that what usually comes apart (likely suspect) is something he called a stator... He said the vane breaks on it, then it starts going thru fibers and scoring plates....
Forum - 12/29/2020
We scan all of our repair orders. You need to include any required documents, complete. Anything that gets stapled to the ticket gets scanned here. We use CDK and it is very handy to have quick access to all the original documents in DSDA.
Forum - 10/02/2020
Off the top of my head, I'm not sure what training has to be done for recalls or PDI's. But, for higher skills repairs it is. I had one claim with OLH being requested reject becaue the technician had not completed adequate training in the repair...
Warranty reject percentage/ warranty adm pay - 09/10/2020
... when the credit memo came it had all these submissions as rejects. I'm trying to figure out what is average to get back with my supervisor. In order to get a better bonus I have to be 5% or lower. Whats is yall's reject percent? Thank...
Forum - 06/29/2020
... and eliminates any deviation concerns. Depending on the dollars of the excessive parts, and what they were needed for, a possible parts authorization would be needed along with the policy authorization code. We do have $500 to use at our...
Forum - 06/23/2020
Doesn't sound like the tech is testing it right and just throwing parts at the car. If purge and vent were both bad you'd get a lot more than a large leak code. Should be 2 lines because they are related to the symptom the customer brought it in...
Forum - 05/04/2021
... is an op code to use vs if the dealer actually does the programming. I could be wrong but that's what i see....
2020 Vette with engine LT2 1st oil change, - 06/01/2021
... has their oil change, the transfilter is replaced. $205 or $275?shows $275 in SI using doc id 5532254, but using Warranty Admin Resource Center under the Dealer Program Guides "Included Maintenance programs" for the model year it says $2...
wiring repair labor operations and required additional information - 06/09/2021
... print a one page sheet for technicians, about the bulletin 10-00-89-005 in Warranty Community, can you please let me know where I go to get this download? Thank you for your time Jennifer...
Early bird envelopes - 05/24/2021
Last week during some down time I was either on here or in P&P and maybe I was dreaming .... who knows...Did I read somewhere that the envelope doesnt have to be fully filled out? IE vin, phone # etc by the customer?But the concerns do...
Forum - 05/06/2021
Wait for the repair. If you do a CCND then a repair you can be setting yourself up for issues. Get time punches and documentation on the original RO, reference it when the vehicle comes back for a repair and add the time and dye to the new claim. Print...
Forum - 08/05/2021
... the OLH flagging to me/service manager for approval. But then I have one advisor who pays them whatever and I do end up backflagging them sometimes, but that's actually been improving because the techs started coming to me first. Our claims are...
Paint repair 50/50 goodwill - 06/21/2021
Hello,My body shop has sent me an email stating GM would cover 50% of a paint repair. The hood and roof were painted, 2 claims? I fear if 2 claims are submitted, GM will only pay 50% on one of the claims. Any help would be greatly appreciated! I...
Forum - 07/01/2021
... Did he road test it? Did he duplicate the concern? How did he isolate it to the front or rear? What other components did he inspect to ensure that there were no other possible causes from the "brake noise" inspection procedure in SI? The icing on the...
Forum - 07/09/2021
... a DMA state the story needed to be enough, but simple enough, for the vehicle owner to understand what we did to their vehicle....
Forum - 12/29/2021
... I was NOT able to find anything in print showing that CPO is paying the new rates. SI doc 5532254 is NOT updated with new rates for CPO. So, who knows?? ...
Forum - 09/01/2021
... came out. They were just submitted after the July 26th revision. The old version told you to use the labor op in the labor time guide. Those labor ops had base time for the brake pad replacement and had add time to refinish one...
Same visit part warranty - 09/23/2021
We have a vehicle where we replaced a battery. Once the new battery was installed the vehicle would still not start. We tested that battery with gr* and it failed the testing so we part warrantied the battery and put a second battery in. ...
Forum - 10/20/2021
A shuttle log is not a policy requirement. The shuttle must be documented on the customer signed copy of the job card. Check out our Shuttle Stamp as an easy way to document a one or two way shuttle. Click the following link to view the stamp on the jlwarranty...
Part Failures during the Same Repair Visit? - 09/30/2021
... transaction line. Example: An ECM will not reprogram and a second module is required. Two modules would be charged out to the same repair line with an explanation of the additional part. If a part fails upon installation during a customer pay repair,...
Forum - 11/29/2018
I have always done the labor code lookup. I for one, don't want to rely on the advisors to do it because they're either always busy, or do not have the experience with the warranty claim submission process.
Forum - 08/13/2018
Before 9/9/2017, the bulletin could be done outside b-b. We had done 3 before that, without issue. When the 4th one rejected, i contacted wsm and was informed of the cutoff being b-b
Forum - 08/15/2018
... your unique scenario, and without a product (vehicle make, model, year) specific bulletin, I would recommend thorough documentation on the job card supporting the repair, including the need for windshield replacement....
Forum - 02/11/2019
Both codes can be documented in the Cause/Correction field of the transaction, but include the code associated with the Recovered/Charged result in the Comments section of the transaction. Document the code in its entirety.
Forum - 02/13/2019
Thanks for that Document ID. How would I find that if I was to search for it without the ID number? How did you find it? I find it very difficult to find documents in SI.
Missing Owners Manuals - 02/18/2019
... them first before submitting the claims? I have never done this process before. Thank you for any direction....
Missing Owners Manuals - 02/18/2019
... order them first before submitting the claims? I have never done this process before.Thank you for any direction....
Forum - 03/20/2018
... back and we were paid for the repair. I know that you are talking a regular ol' ZREG, but, I would think that it would be done in the same way. JMO...
Forum - 02/28/2018
... inspection), or other supporting documentation. The explanation must specifically describe what the service manager saw or verified upon inspection or road test. Multiple additional concerns must each contain this approval. The customer must be contacted...
Not Allowed to Submit Part Product Line... - 07/25/2018
... see that line 32 is for accessories. I guess my question is, since it doesn't go through GM, how would we handle this claim?...
Forum - 06/20/2018
We have Reynolds, and when I asked them about attaching documents they seemed to have no clue what I was talking about! It turns out that there is a box to check to attach documents, but it's grey and does nothing. Anything that needs attachment...
Missing: SPS Claim Code for Submission - 06/25/2018
... back to repogram the frontal airbag again just for the sake of getting this five digit code? Thank you in advance! ...
test your knowledge quiz for July - 07/16/2018
I got a question wrong on the July quiz because I trusted the answer on the test your knowledge page at the back of the newsletter instead of double checking the answer in the article. MY BAD....hope this doesn't happen to anyone else. It says the...
... print a one page sheet for technicians, about the bulletin 10-00-89-005 in Warranty Community, can you please let me know where I go to get this download? Thank you for your time Jennifer...
Early bird envelopes - 05/24/2021
Last week during some down time I was either on here or in P&P and maybe I was dreaming .... who knows...Did I read somewhere that the envelope doesnt have to be fully filled out? IE vin, phone # etc by the customer?But the concerns do...
Forum - 05/06/2021
Wait for the repair. If you do a CCND then a repair you can be setting yourself up for issues. Get time punches and documentation on the original RO, reference it when the vehicle comes back for a repair and add the time and dye to the new claim. Print...
Forum - 08/05/2021
... the OLH flagging to me/service manager for approval. But then I have one advisor who pays them whatever and I do end up backflagging them sometimes, but that's actually been improving because the techs started coming to me first. Our claims are...
Paint repair 50/50 goodwill - 06/21/2021
Hello,My body shop has sent me an email stating GM would cover 50% of a paint repair. The hood and roof were painted, 2 claims? I fear if 2 claims are submitted, GM will only pay 50% on one of the claims. Any help would be greatly appreciated! I...
Forum - 07/01/2021
... Did he road test it? Did he duplicate the concern? How did he isolate it to the front or rear? What other components did he inspect to ensure that there were no other possible causes from the "brake noise" inspection procedure in SI? The icing on the...
Forum - 07/09/2021
... a DMA state the story needed to be enough, but simple enough, for the vehicle owner to understand what we did to their vehicle....
Forum - 12/29/2021
... I was NOT able to find anything in print showing that CPO is paying the new rates. SI doc 5532254 is NOT updated with new rates for CPO. So, who knows?? ...
Forum - 09/01/2021
... came out. They were just submitted after the July 26th revision. The old version told you to use the labor op in the labor time guide. Those labor ops had base time for the brake pad replacement and had add time to refinish one...
Same visit part warranty - 09/23/2021
We have a vehicle where we replaced a battery. Once the new battery was installed the vehicle would still not start. We tested that battery with gr* and it failed the testing so we part warrantied the battery and put a second battery in. ...
Forum - 10/20/2021
A shuttle log is not a policy requirement. The shuttle must be documented on the customer signed copy of the job card. Check out our Shuttle Stamp as an easy way to document a one or two way shuttle. Click the following link to view the stamp on the jlwarranty...
Part Failures during the Same Repair Visit? - 09/30/2021
... transaction line. Example: An ECM will not reprogram and a second module is required. Two modules would be charged out to the same repair line with an explanation of the additional part. If a part fails upon installation during a customer pay repair,...
Forum - 11/29/2018
I have always done the labor code lookup. I for one, don't want to rely on the advisors to do it because they're either always busy, or do not have the experience with the warranty claim submission process.
Forum - 08/13/2018
Before 9/9/2017, the bulletin could be done outside b-b. We had done 3 before that, without issue. When the 4th one rejected, i contacted wsm and was informed of the cutoff being b-b
Forum - 08/15/2018
... your unique scenario, and without a product (vehicle make, model, year) specific bulletin, I would recommend thorough documentation on the job card supporting the repair, including the need for windshield replacement....
Forum - 02/11/2019
Both codes can be documented in the Cause/Correction field of the transaction, but include the code associated with the Recovered/Charged result in the Comments section of the transaction. Document the code in its entirety.
Forum - 02/13/2019
Thanks for that Document ID. How would I find that if I was to search for it without the ID number? How did you find it? I find it very difficult to find documents in SI.
Missing Owners Manuals - 02/18/2019
... them first before submitting the claims? I have never done this process before. Thank you for any direction....
Missing Owners Manuals - 02/18/2019
... order them first before submitting the claims? I have never done this process before.Thank you for any direction....
Forum - 03/20/2018
... back and we were paid for the repair. I know that you are talking a regular ol' ZREG, but, I would think that it would be done in the same way. JMO...
Forum - 02/28/2018
... inspection), or other supporting documentation. The explanation must specifically describe what the service manager saw or verified upon inspection or road test. Multiple additional concerns must each contain this approval. The customer must be contacted...
Not Allowed to Submit Part Product Line... - 07/25/2018
... see that line 32 is for accessories. I guess my question is, since it doesn't go through GM, how would we handle this claim?...
Forum - 06/20/2018
We have Reynolds, and when I asked them about attaching documents they seemed to have no clue what I was talking about! It turns out that there is a box to check to attach documents, but it's grey and does nothing. Anything that needs attachment...
Missing: SPS Claim Code for Submission - 06/25/2018
... back to repogram the frontal airbag again just for the sake of getting this five digit code? Thank you in advance! ...
test your knowledge quiz for July - 07/16/2018
I got a question wrong on the July quiz because I trusted the answer on the test your knowledge page at the back of the newsletter instead of double checking the answer in the article. MY BAD....hope this doesn't happen to anyone else. It says the...
Forum - 08/08/2018
If you can get the transaction to pending, after a few hours (or at least it takes a few hours for mine to appear) you should be able to go into GWM and "search transactions". Click on the transaction you want to attach documents to and about midway down...
Forum - 08/01/2018
... reject rate I might gamble on this one and submit it with the add time added to the base time for whatever adjustments were made. Either that or contact your WSC rep or DBC for more information as to whether or not the required alignment is included...
Forum - 05/17/2018
... be provided through the parts supplier. Any expenses related to the repair would be handled inside whatever policies the aftermarket provide has. I think kristen is saying you might have some wiggle room if the part was installed as the result of a GM...
Forum - 05/08/2018
... manual drop-down menu that loosely goes through the steps. I feel in this situation that it would have been helpful....
Forum - 05/31/2018
... time to drain and fill the fuel. It doesn't say that in the bulletin pulled up in SI, but if you do a search on Global for 18159 and choose the second document, open the bulletin listed there as a PDF, it says it. Umm okay, that's not how...
Recalls that are open but Expire with Base Warranty? - 06/07/2019
... We've done this because we have to clear the recall to be able to sell the vehicle. What are our other options to get these recalls closed?...
Forum - 06/10/2019
When performing a wiring or connector repair a document id and grid location is required. Submission directions can be found in Document 10-00-89-005h. Hope this will help you.
LPO'S BEING ADDED ON - 06/11/2019
... that are also supposed to be added to the PDI claim (They are under the vehicles build, but it doesn't say 'dealer installed' next to them)This claim is rejecting due to being excessive labor.? Help? With RPO (CTD) To Install Moveable...
Forum - 06/12/2019
... reject the cargo lamp time. one of my stores just bills the cargo lamp to the unit and so I don't worry about submitting the cargo lamp on theirs any more. i do try it at my other store and leave the RO open until I see if it pays. ...
Customer Pay TO Parts Warranty - 08/01/2019
... pay line should there be punches with times on them or is it okay for the punches to just have what was done within the job.The warranty line punches are the actual punches from the time clock completely compliant. But I was not sure how the customer...
Forum - 07/17/2019
... I added my freon & dye cheat sheet with formula, part number & price and the rpo code you shared...
Forum - 06/24/2019
One of my advisors mentioned this, Friday. If I am off the lot, they will try that before chasing me down lol. I rarely use it, as I have had several things backfire, or nothing done at all, from them. Anything we may be able to help with?
PDI's paid to another dealer - 03/14/2019
HiWhat processes do others use when you receive a vehicle, do the PDI but the autopay has gone to another dealership. Do you request the other dealer to charge it back and then claim it? I know we've done this before for both receiving and giving. If...
Forum - 03/13/2019
I would use the labor op for the painting of the front side door outer panel. Then depending on the severity whether it would be under the partial or full color or refinish. The removal of the items would be considered as OLH since they needed to be removed...
Forum - 03/14/2019
JUST USE LTG FOR WHATEVER MODEL YEAR, I DO A SEARCH FOR 0600723 AND ALL THE MAINTENANCE CODES ARE LISTED THERE THAT PERTAIN TO THAT MODEL YEAR.
Forum - 02/21/2019
... to go over the repairs that they don't want to pay the labor on and tell me why and explain to us what we need to do to get my guys paid for what they are doing....
hybrid battery - 05/01/2019
what's the warranty if bought new and installed though the service department Format: Article
Forum - 04/01/2019
... mind at less than half of that. Our process right now is mostly me putting a sticky note on what's wrong with an RO and giving all of them to the Service Manager at the end of the day. He reviews/corrects/gives to shop foreman as necessary. ...
Printing the GM Warranty Process Flow - 04/02/2019
... support, but that didn't work. They suggested I get with my IT department. That would be great if we had one.Warranty Administration Resource Center - Policy and Procedure Compliance - Top Compliance Reminders - GM Warranty Process Flow....
Forum - 04/04/2019
... little bit of learning how to correctly submit warranties through Service Merchandising, but once you get the hang of it, you can get them done within minutes. You can also even upload attachments as soon as you submit them to GWM. ...
Hotel Expense 0600015 - 09/24/2019
... expense is 0600015 and I assume the dollar amount goes in the "customer reimbursement" field, but what do I put for the complaint/cause/correction? For example, the one I'm working on had transmission repairs. Should I put those notes in...
Forum - 10/01/2019
The information is listed within bullet 23 of the Policy Evaluation Tool Overview and FAQ document. To find the document, perform a search for "policy evaluation tool overview" in GlobalConnect.
Forum - 10/02/2019
I agree. I am still confused even after reading reading the document. So do we cover the special policy after the customer warranty has expired. We have also been told not to override the PET. I do understand that we need to reimburse the customer if...
Forum - 09/06/2019
The information re: Keyless Entry (or other remote transmitter/receiver batteries)* is found within the "What's Not Covered" section of the Owner Manual. *Consumable battery covered up to 12 months only.
Forum - 12/03/2019
... > View Transaction Summary Report > select either daily, or weekly. Monthly gives you a huge spreadsheet! I go in the Daily and scroll down to the Processed Transaction Summary and staple that days claims i processed the previous day....
If you can get the transaction to pending, after a few hours (or at least it takes a few hours for mine to appear) you should be able to go into GWM and "search transactions". Click on the transaction you want to attach documents to and about midway down...
Forum - 08/01/2018
... reject rate I might gamble on this one and submit it with the add time added to the base time for whatever adjustments were made. Either that or contact your WSC rep or DBC for more information as to whether or not the required alignment is included...
Forum - 05/17/2018
... be provided through the parts supplier. Any expenses related to the repair would be handled inside whatever policies the aftermarket provide has. I think kristen is saying you might have some wiggle room if the part was installed as the result of a GM...
Forum - 05/08/2018
... manual drop-down menu that loosely goes through the steps. I feel in this situation that it would have been helpful....
Forum - 05/31/2018
... time to drain and fill the fuel. It doesn't say that in the bulletin pulled up in SI, but if you do a search on Global for 18159 and choose the second document, open the bulletin listed there as a PDF, it says it. Umm okay, that's not how...
Recalls that are open but Expire with Base Warranty? - 06/07/2019
... We've done this because we have to clear the recall to be able to sell the vehicle. What are our other options to get these recalls closed?...
Forum - 06/10/2019
When performing a wiring or connector repair a document id and grid location is required. Submission directions can be found in Document 10-00-89-005h. Hope this will help you.
LPO'S BEING ADDED ON - 06/11/2019
... that are also supposed to be added to the PDI claim (They are under the vehicles build, but it doesn't say 'dealer installed' next to them)This claim is rejecting due to being excessive labor.? Help? With RPO (CTD) To Install Moveable...
Forum - 06/12/2019
... reject the cargo lamp time. one of my stores just bills the cargo lamp to the unit and so I don't worry about submitting the cargo lamp on theirs any more. i do try it at my other store and leave the RO open until I see if it pays. ...
Customer Pay TO Parts Warranty - 08/01/2019
... pay line should there be punches with times on them or is it okay for the punches to just have what was done within the job.The warranty line punches are the actual punches from the time clock completely compliant. But I was not sure how the customer...
Forum - 07/17/2019
... I added my freon & dye cheat sheet with formula, part number & price and the rpo code you shared...
Forum - 06/24/2019
One of my advisors mentioned this, Friday. If I am off the lot, they will try that before chasing me down lol. I rarely use it, as I have had several things backfire, or nothing done at all, from them. Anything we may be able to help with?
PDI's paid to another dealer - 03/14/2019
HiWhat processes do others use when you receive a vehicle, do the PDI but the autopay has gone to another dealership. Do you request the other dealer to charge it back and then claim it? I know we've done this before for both receiving and giving. If...
Forum - 03/13/2019
I would use the labor op for the painting of the front side door outer panel. Then depending on the severity whether it would be under the partial or full color or refinish. The removal of the items would be considered as OLH since they needed to be removed...
Forum - 03/14/2019
JUST USE LTG FOR WHATEVER MODEL YEAR, I DO A SEARCH FOR 0600723 AND ALL THE MAINTENANCE CODES ARE LISTED THERE THAT PERTAIN TO THAT MODEL YEAR.
Forum - 02/21/2019
... to go over the repairs that they don't want to pay the labor on and tell me why and explain to us what we need to do to get my guys paid for what they are doing....
hybrid battery - 05/01/2019
what's the warranty if bought new and installed though the service department Format: Article
Forum - 04/01/2019
... mind at less than half of that. Our process right now is mostly me putting a sticky note on what's wrong with an RO and giving all of them to the Service Manager at the end of the day. He reviews/corrects/gives to shop foreman as necessary. ...
Printing the GM Warranty Process Flow - 04/02/2019
... support, but that didn't work. They suggested I get with my IT department. That would be great if we had one.Warranty Administration Resource Center - Policy and Procedure Compliance - Top Compliance Reminders - GM Warranty Process Flow....
Forum - 04/04/2019
... little bit of learning how to correctly submit warranties through Service Merchandising, but once you get the hang of it, you can get them done within minutes. You can also even upload attachments as soon as you submit them to GWM. ...
Hotel Expense 0600015 - 09/24/2019
... expense is 0600015 and I assume the dollar amount goes in the "customer reimbursement" field, but what do I put for the complaint/cause/correction? For example, the one I'm working on had transmission repairs. Should I put those notes in...
Forum - 10/01/2019
The information is listed within bullet 23 of the Policy Evaluation Tool Overview and FAQ document. To find the document, perform a search for "policy evaluation tool overview" in GlobalConnect.
Forum - 10/02/2019
I agree. I am still confused even after reading reading the document. So do we cover the special policy after the customer warranty has expired. We have also been told not to override the PET. I do understand that we need to reimburse the customer if...
Forum - 09/06/2019
The information re: Keyless Entry (or other remote transmitter/receiver batteries)* is found within the "What's Not Covered" section of the Owner Manual. *Consumable battery covered up to 12 months only.
Forum - 12/03/2019
... > View Transaction Summary Report > select either daily, or weekly. Monthly gives you a huge spreadsheet! I go in the Daily and scroll down to the Processed Transaction Summary and staple that days claims i processed the previous day....
Forum - 01/07/2020
... code M (rollback) to the subsequent transaction with the accurate mileage. Provide documentation in the comments field of the transaction supporting the odometer discrepancy (e.g. mileage was documented incorrectly on the recall transaction, job card...
Forum - 01/02/2020
we have a new admin coming into our store, i have done ours the past two years of doing it. just trying to get a general consensus if the parts departments helps out at all with it
Forum - 12/19/2019
I would think it would be the one who completes the MPVI, but I think it is up to the dealer. I know it was stated that they can charge back a claim, if it is not documented and correct. If it is in for LOF/ROTATION/MPVI, our oil change guys used to capture...
Forum - 02/17/2020
In order to "add this to the build" for warranty", look in you LTG for whatever vehicle it was installed on, EX: 2020 Chev. Silverado. look in general information. delaer installed gm accessory installation. find the accessory that was installed. In this...
JL Warranty Stamps - 02/24/2020
... Replacement, since we have to have serial numbers for engines and transfer cases too. So, if you ever doubted that there was someone on the other end listening, doubt no more!! In a matter of hours, they had thanked me for my suggestion and I had the...
Uber and Lyft - 02/13/2020
So my SM has adopted a policy of calling Uber and Lyft to help customers and he wants me to figure out a way to get reimbursed.I don't see anything in the courtesy transportation guidelines that indicates we can or cannot.It just says something about...
Forum - 04/06/2020
We have shortened hours and split shifts. We have 2 teams of techs working 1 week and off the next. I'm down to working just 3 days week. Work has really went down. The salesmen are in teams as well. Hope this all will go away soon. Stay safe e...
Forum - 04/06/2020
... A lot of our customer pay are from these big companies. I am thankful that i have a job but i would be lying if i didn't admit that i'm very stressed and am glad to see the day end....
GMPP - 06/27/2016
... list price on the part? We have one that my advisor says if we are using customer pay then they would've paid the 1.0 hour diagnostic fee which puts it over the deductible. I told him the repair is covered under the GMPP contract which the labor is...
Re: DEALERTRACK - 06/22/2016
... in red? then choose a 2 to fix it. Example, mileage and expiration date have to be greater than what in on your R.O. for everything to be in black. If everything is ok, click on the back button. 17. Click on the Repair Order Tab. 18. Now go down to...
Re: DEALERTRACK - 05/09/2016
Dealertrack is not warranty administrator friendly. When our dealership switched over I was doing accounts receivable and warranty admin. I will say on the accounting and payroll side of things dealertrack is better than Reynolds, but everyday I want...
Policy Calculator - 12/07/2016
Just double checking here, when you are doing 100% policy for a part that was ordered while a vehicle was within the bumper to bumper must you still perform the calculator and attach the policy calculator to the claim?
Purchased Used ? - 11/29/2016
Does anyone know how to find out if a customer bought a vehicle used? I'm asking in regards to doing policy transactions...one of the Limiting Factors is Purchased as a used vehicle (non-Certified)I don't know how to find that out??
A QUICK QUESTION RE: OLH AND THE COST COMPARISON - 10/12/2016
I was wondering if someone could tell me if olh needs to be included in the cost comparison. If we are doing a cost comparison and we dont know if there will be any olh how can it be part of the estimate, it could make a difference between replacement...
Forum - 11/02/2016
... of the owners manual missing so we ordered the customer a new one and I'm pretty sure that that is what we did as well because the part number doesn't work. I also had to use the compartment as the closest operation. I don't remember if I...
PRESSURE TEST COOLANT SYSTEM - 01/26/2017
HiI am just wondering what others are doing when they have a vehicle come in with a problem with their cooling/heating system. The tech inspects and performs a pressure test and finds no problem. Should that just be coded under CCND or can I use straight...
Forum - 01/23/2017
Change oil??? I don't think so! There is no one to cover for me when I've been out either and I'm not sure that I would want someone mucking up the works. My advisors do the best they can and then I try and double check everything before I...
Forum - 12/29/2016
... applicable in gmvis and a e2 item in ltg. PZEV-15/150,000 all emission repairs with NUG option (you may want to double check this one). Hope this helps some....
Forum - 01/18/2017
I don't get that because you can use labor op 4025942 Exhaust Particulate Filter Cleaning for doing a regen and get paid 1.1, but to replace the sensor 4025860 and do a regen you only get paid .4! Techs not going to be happy :( There's gotta be ...
Forum - 01/12/2017
... WCC printout but the items they do suggest (like Midtronics printouts and diagnostic printouts) would suggest that it would be wise and consistent to attach the WCC code. I have had recent audit where some were not attached due to printers being down...
Forum - 02/15/2017
Most will have a drop down. If you have already clicked on or entered a Labor op, then you went a step too far. The drop down will be in the upper right corner just prior to the LOP selection.
Forum - 02/16/2017
no it wouldn't let me attach anything.
Forum - 02/21/2017
... is also a great tool. Whenever in doubt, feel free to come here and ask questions...thats what I did....
Emissions Coverage Limits - 02/02/2017
... extended coverage, but for heaven's sake this is getting even more confusing! Just when you think you know something...you don't. Time for a new JL video on this too?...
STRAIGHT TIME - 02/28/2016
How am I supposed to claim straight time for a repair? For example there was a rattle noise in the drivers door, the tech verified it and removed the door panel and tightened loose mounting bolts. When looking up the lop for the door panel it only pays...
... code M (rollback) to the subsequent transaction with the accurate mileage. Provide documentation in the comments field of the transaction supporting the odometer discrepancy (e.g. mileage was documented incorrectly on the recall transaction, job card...
Forum - 01/02/2020
we have a new admin coming into our store, i have done ours the past two years of doing it. just trying to get a general consensus if the parts departments helps out at all with it
Forum - 12/19/2019
I would think it would be the one who completes the MPVI, but I think it is up to the dealer. I know it was stated that they can charge back a claim, if it is not documented and correct. If it is in for LOF/ROTATION/MPVI, our oil change guys used to capture...
Forum - 02/17/2020
In order to "add this to the build" for warranty", look in you LTG for whatever vehicle it was installed on, EX: 2020 Chev. Silverado. look in general information. delaer installed gm accessory installation. find the accessory that was installed. In this...
JL Warranty Stamps - 02/24/2020
... Replacement, since we have to have serial numbers for engines and transfer cases too. So, if you ever doubted that there was someone on the other end listening, doubt no more!! In a matter of hours, they had thanked me for my suggestion and I had the...
Uber and Lyft - 02/13/2020
So my SM has adopted a policy of calling Uber and Lyft to help customers and he wants me to figure out a way to get reimbursed.I don't see anything in the courtesy transportation guidelines that indicates we can or cannot.It just says something about...
Forum - 04/06/2020
We have shortened hours and split shifts. We have 2 teams of techs working 1 week and off the next. I'm down to working just 3 days week. Work has really went down. The salesmen are in teams as well. Hope this all will go away soon. Stay safe e...
Forum - 04/06/2020
... A lot of our customer pay are from these big companies. I am thankful that i have a job but i would be lying if i didn't admit that i'm very stressed and am glad to see the day end....
GMPP - 06/27/2016
... list price on the part? We have one that my advisor says if we are using customer pay then they would've paid the 1.0 hour diagnostic fee which puts it over the deductible. I told him the repair is covered under the GMPP contract which the labor is...
Re: DEALERTRACK - 06/22/2016
... in red? then choose a 2 to fix it. Example, mileage and expiration date have to be greater than what in on your R.O. for everything to be in black. If everything is ok, click on the back button. 17. Click on the Repair Order Tab. 18. Now go down to...
Re: DEALERTRACK - 05/09/2016
Dealertrack is not warranty administrator friendly. When our dealership switched over I was doing accounts receivable and warranty admin. I will say on the accounting and payroll side of things dealertrack is better than Reynolds, but everyday I want...
Policy Calculator - 12/07/2016
Just double checking here, when you are doing 100% policy for a part that was ordered while a vehicle was within the bumper to bumper must you still perform the calculator and attach the policy calculator to the claim?
Purchased Used ? - 11/29/2016
Does anyone know how to find out if a customer bought a vehicle used? I'm asking in regards to doing policy transactions...one of the Limiting Factors is Purchased as a used vehicle (non-Certified)I don't know how to find that out??
A QUICK QUESTION RE: OLH AND THE COST COMPARISON - 10/12/2016
I was wondering if someone could tell me if olh needs to be included in the cost comparison. If we are doing a cost comparison and we dont know if there will be any olh how can it be part of the estimate, it could make a difference between replacement...
Forum - 11/02/2016
... of the owners manual missing so we ordered the customer a new one and I'm pretty sure that that is what we did as well because the part number doesn't work. I also had to use the compartment as the closest operation. I don't remember if I...
PRESSURE TEST COOLANT SYSTEM - 01/26/2017
HiI am just wondering what others are doing when they have a vehicle come in with a problem with their cooling/heating system. The tech inspects and performs a pressure test and finds no problem. Should that just be coded under CCND or can I use straight...
Forum - 01/23/2017
Change oil??? I don't think so! There is no one to cover for me when I've been out either and I'm not sure that I would want someone mucking up the works. My advisors do the best they can and then I try and double check everything before I...
Forum - 12/29/2016
... applicable in gmvis and a e2 item in ltg. PZEV-15/150,000 all emission repairs with NUG option (you may want to double check this one). Hope this helps some....
Forum - 01/18/2017
I don't get that because you can use labor op 4025942 Exhaust Particulate Filter Cleaning for doing a regen and get paid 1.1, but to replace the sensor 4025860 and do a regen you only get paid .4! Techs not going to be happy :( There's gotta be ...
Forum - 01/12/2017
... WCC printout but the items they do suggest (like Midtronics printouts and diagnostic printouts) would suggest that it would be wise and consistent to attach the WCC code. I have had recent audit where some were not attached due to printers being down...
Forum - 02/15/2017
Most will have a drop down. If you have already clicked on or entered a Labor op, then you went a step too far. The drop down will be in the upper right corner just prior to the LOP selection.
Forum - 02/16/2017
no it wouldn't let me attach anything.
Forum - 02/21/2017
... is also a great tool. Whenever in doubt, feel free to come here and ask questions...thats what I did....
Emissions Coverage Limits - 02/02/2017
... extended coverage, but for heaven's sake this is getting even more confusing! Just when you think you know something...you don't. Time for a new JL video on this too?...
STRAIGHT TIME - 02/28/2016
How am I supposed to claim straight time for a repair? For example there was a rattle noise in the drivers door, the tech verified it and removed the door panel and tightened loose mounting bolts. When looking up the lop for the door panel it only pays...
Re: Transmission diagnostic worksheet? - 08/31/2015
Do you mean the concern verification worksheets? If so, they're in Service Forms, about the 7th bar down from the top. It also lists bulletin numbers although I haven't double checked them.
Re: Product safety 14116 Electric Power Steering Assist - 08/18/2015
... but not lately..maybe your DMA can help ! [/quote] Thanks for your input. I thought that's what the WPC is for was to determine part failure upon inspection?...
Product safety 14116 Electric Power Steering Assist - 08/17/2015
... I use my self empowerment to process the claim and I've always been paid. This last instance I had done the same procedure and it came back as rejected. I'm on the west Coast so after Tom Kamm we had another gal Aaron L. who questioned everything but...
Re: GOOWILL PAYMENT REIMBURSEMENT - 11/25/2015
... Cause, and Correction fields must document the situation including the reason for the decision." What we generally do is create a repair order for documentation purposes and to attach a misc net item, then close and submit. Hopefully this is more h...
Re: new vehicle open recalls - 09/10/2015
on global connect go into your APS scroll down to service there you will find an ap for Field Action Inventory Reports for both new and used cars just download them. hope this helps you
Re: Global Reset-Radio - 09/17/2015
Go into Service Information and you can either do a Document search for Doc ID 1767549 or input the proper information for your vehicle and search for the word "reset" and click on Electrical and Powertrain Controls - Labor Only - Labor Codes.
Attachments - 10/15/2014
When scanning a document to be attached to a claim. Do I save the document as a jpeg or a pdf so GM can open it. I've tried both ways and would not let me see it on my computer
Re: Just a quick check to make sure I'm not the only one losing it - 11/04/2014
... month due to this airbag recall. I thought...."I have been doing almost triple for months now"! What I find is that my beginning of the month is the worst and I know that eventually I will dig myself out. I still have my extreme moments of frustration...but...
Re: Technician Training - 06/09/2015
... to have at least the fundamentals done to complete recalls or rather have them pay and not kick on you. Otherwise I think the system will only allow them to do the warranty oil changes and PDI fluid add times. I don't have a bulletin number though. ...
Re: Admin. Time for Freight claims with WPC - 05/01/2015
Just go back into the original paid claim., do an adjustment in the adm. time. You can claim.2 for parts document only request and .3 for documents and parts. If there is a core charge involved that is submitted in the net amount, freight and postage....
bulletin PIT5313C PAINT - 05/18/2015
IS ANYONE DOING PAINT REPAIRS PER THIS BULLETIN ? PROBLEM I AM HAVING IS MY SERVICE MANAGER IS WANTING TO REPAIR BELOW THE ANTI CHIP AREA AND I HAVE NO IDEA WHAT ITS CALLED OR IS THIS PART OF THE DOOR ? ANY HELP IS APPRECIATED THANKS
Re: Closest Available Labor Operation - 07/08/2015
Kristen, that is what I told my service manager. We would've needed DMA approval for 2.9 OLH hours because it's the closest available labor operation. He did not agree, since all of the same steps were taken to replace the lamp EXCEPT actually replacing...
Re: Closest Available Labor Operation - 07/09/2015
... approval(Signature etc). I've only been doing this since 04/24/2015 and I'm quickly learning what can and cant do. Just want to properly claim it as I have had some of these come through....
"OLH cannot be included in first punch time" help - 02/09/2018
Hi,Has anyone had any success with getting approval for OLH when you only have first punch times? I've got two claims that were rejected. One says "OLH cannot be included in first/only punch time" and the other says "OLH cannot be included...
Forum - 01/26/2018
... section " ......... you can briefly describe the failure as unknown or whatever you desire to fill in. The system allows the claim to pay without selecting a failed part and you sort of just describe the failure as...
Forum - 02/06/2018
No, separate time documentation is not needed if it is truly a case of one customer concern with separate, unrelated causes. Technician documentation must clearly justify and support each of the separate repairs that originated from the one...
Reimbursements - 02/06/2018
... for repairs that turn out to be covered by an applicable warranty but they've had the work done at an independant shop. I'm looking for clarity on GM's policy on this scenario. I have an email into my WSC regarding this but haven't heard...
Forum - 12/28/2017
... to the hours being submitted for. At that point, I'd think they need to call the WSC and see what is agreeable, the authorization is not compliant if given before the job is done. ...
Forum - 12/28/2017
The way we translate the requirement is this: If you do not have a customer signature anywhere (invoice, pre-write sheet, drop envelope) management MUST sign, date & time with a reason. If you have a customer signature with "most" of the...
OIL LIFE % on MAINTENANCE CLAIMS - 01/19/2018
WHERE CAN I FIND THE POLICY THAT STATES OIL LIFE % MUST BE DOCUMENTED ON THE JOBCARD OR INVOICE? I CANNOT FIND IT IN P&P NOR DID I FIND IT IN THE WARRANTY MANUAL. BUT I KNOW I HAVE READ IT SOMEWHERE.Where can I find the policy that states...
Forum - 12/18/2017
Haven't been able to turn up a reference document for this either, although the reprogram operation for the HMI has been on restriction for some time. When submitted with GM Authorization and the proper documentation, the transaction typically is acc...
Forum - 12/19/2017
I had a question about the auto pay claims for PDIs. What does it mean when I have a dealer status of NO? I have a bunch of PDIs that have that status but the actual PDI process has not been done to the vehicle. My manager had me submit them and all came...
part warranty on service repair. - 12/21/2017
Doing a glow plug for special coverage. First glow plug installed was faulty right out of the box. unsure of proper way to document and submit for its replacement on the same job card
Forum - 10/24/2017
... If it's not considered a true added operation, do you leave it be or put something explaining what you are doing? ...
Forum - 09/14/2017
Thank you for responding...4069919 is the only one on the Powertrain Code Table...I looked at that bulletin as well, and I searched P&P also...couldn't find anything. And am gonna say the bad word again..."Why" on the Concern not duplicated...
Do you mean the concern verification worksheets? If so, they're in Service Forms, about the 7th bar down from the top. It also lists bulletin numbers although I haven't double checked them.
Re: Product safety 14116 Electric Power Steering Assist - 08/18/2015
... but not lately..maybe your DMA can help ! [/quote] Thanks for your input. I thought that's what the WPC is for was to determine part failure upon inspection?...
Product safety 14116 Electric Power Steering Assist - 08/17/2015
... I use my self empowerment to process the claim and I've always been paid. This last instance I had done the same procedure and it came back as rejected. I'm on the west Coast so after Tom Kamm we had another gal Aaron L. who questioned everything but...
Re: GOOWILL PAYMENT REIMBURSEMENT - 11/25/2015
... Cause, and Correction fields must document the situation including the reason for the decision." What we generally do is create a repair order for documentation purposes and to attach a misc net item, then close and submit. Hopefully this is more h...
Re: new vehicle open recalls - 09/10/2015
on global connect go into your APS scroll down to service there you will find an ap for Field Action Inventory Reports for both new and used cars just download them. hope this helps you
Re: Global Reset-Radio - 09/17/2015
Go into Service Information and you can either do a Document search for Doc ID 1767549 or input the proper information for your vehicle and search for the word "reset" and click on Electrical and Powertrain Controls - Labor Only - Labor Codes.
Attachments - 10/15/2014
When scanning a document to be attached to a claim. Do I save the document as a jpeg or a pdf so GM can open it. I've tried both ways and would not let me see it on my computer
Re: Just a quick check to make sure I'm not the only one losing it - 11/04/2014
... month due to this airbag recall. I thought...."I have been doing almost triple for months now"! What I find is that my beginning of the month is the worst and I know that eventually I will dig myself out. I still have my extreme moments of frustration...but...
Re: Technician Training - 06/09/2015
... to have at least the fundamentals done to complete recalls or rather have them pay and not kick on you. Otherwise I think the system will only allow them to do the warranty oil changes and PDI fluid add times. I don't have a bulletin number though. ...
Re: Admin. Time for Freight claims with WPC - 05/01/2015
Just go back into the original paid claim., do an adjustment in the adm. time. You can claim.2 for parts document only request and .3 for documents and parts. If there is a core charge involved that is submitted in the net amount, freight and postage....
bulletin PIT5313C PAINT - 05/18/2015
IS ANYONE DOING PAINT REPAIRS PER THIS BULLETIN ? PROBLEM I AM HAVING IS MY SERVICE MANAGER IS WANTING TO REPAIR BELOW THE ANTI CHIP AREA AND I HAVE NO IDEA WHAT ITS CALLED OR IS THIS PART OF THE DOOR ? ANY HELP IS APPRECIATED THANKS
Re: Closest Available Labor Operation - 07/08/2015
Kristen, that is what I told my service manager. We would've needed DMA approval for 2.9 OLH hours because it's the closest available labor operation. He did not agree, since all of the same steps were taken to replace the lamp EXCEPT actually replacing...
Re: Closest Available Labor Operation - 07/09/2015
... approval(Signature etc). I've only been doing this since 04/24/2015 and I'm quickly learning what can and cant do. Just want to properly claim it as I have had some of these come through....
"OLH cannot be included in first punch time" help - 02/09/2018
Hi,Has anyone had any success with getting approval for OLH when you only have first punch times? I've got two claims that were rejected. One says "OLH cannot be included in first/only punch time" and the other says "OLH cannot be included...
Forum - 01/26/2018
... section " ......... you can briefly describe the failure as unknown or whatever you desire to fill in. The system allows the claim to pay without selecting a failed part and you sort of just describe the failure as...
Forum - 02/06/2018
No, separate time documentation is not needed if it is truly a case of one customer concern with separate, unrelated causes. Technician documentation must clearly justify and support each of the separate repairs that originated from the one...
Reimbursements - 02/06/2018
... for repairs that turn out to be covered by an applicable warranty but they've had the work done at an independant shop. I'm looking for clarity on GM's policy on this scenario. I have an email into my WSC regarding this but haven't heard...
Forum - 12/28/2017
... to the hours being submitted for. At that point, I'd think they need to call the WSC and see what is agreeable, the authorization is not compliant if given before the job is done. ...
Forum - 12/28/2017
The way we translate the requirement is this: If you do not have a customer signature anywhere (invoice, pre-write sheet, drop envelope) management MUST sign, date & time with a reason. If you have a customer signature with "most" of the...
OIL LIFE % on MAINTENANCE CLAIMS - 01/19/2018
WHERE CAN I FIND THE POLICY THAT STATES OIL LIFE % MUST BE DOCUMENTED ON THE JOBCARD OR INVOICE? I CANNOT FIND IT IN P&P NOR DID I FIND IT IN THE WARRANTY MANUAL. BUT I KNOW I HAVE READ IT SOMEWHERE.Where can I find the policy that states...
Forum - 12/18/2017
Haven't been able to turn up a reference document for this either, although the reprogram operation for the HMI has been on restriction for some time. When submitted with GM Authorization and the proper documentation, the transaction typically is acc...
Forum - 12/19/2017
I had a question about the auto pay claims for PDIs. What does it mean when I have a dealer status of NO? I have a bunch of PDIs that have that status but the actual PDI process has not been done to the vehicle. My manager had me submit them and all came...
part warranty on service repair. - 12/21/2017
Doing a glow plug for special coverage. First glow plug installed was faulty right out of the box. unsure of proper way to document and submit for its replacement on the same job card
Forum - 10/24/2017
... If it's not considered a true added operation, do you leave it be or put something explaining what you are doing? ...
Forum - 09/14/2017
Thank you for responding...4069919 is the only one on the Powertrain Code Table...I looked at that bulletin as well, and I searched P&P also...couldn't find anything. And am gonna say the bad word again..."Why" on the Concern not duplicated...
Forum - 07/19/2017
I agree with Candy, but I'm not sure what's happening here. Was there a riot or something at warranty HQ? I'm happy to hear about these changes, but I won't hold my breath for too long, their policies are like a pendulum swinging wildly from left...
Forum - 04/19/2017
Good question! It was documented in GlobalConnect Message GCUS-9-1890, although that message expired on March 31, 2017. I have not yet found that information documented in any other GM resource.
Forum - 03/21/2017
... If a customer hasn't specifically asked to have something looked into or repaired then it would be considered an added operation. I just had a power steering rack replaced due to a leak and the tech also found that the pump had pressure below spec...
Forum - 05/17/2017
Click on resources on the top of your J&l page. Go down to warranty help cards. Scroll down until you find your free printable PDI guide.
Forum - 04/26/2017
... is closed out on the vehicle history. Technically the technician is addressing it and so I don't think there is a problem in doing it that way....
Forum - 07/14/2017
... as if you remove the oil pan to fix the seal, you've ultimately done the same steps that you would do to replace the oil pan...therefore, use the replace oil pan labor op with "closest to lop used" in my comments as an explaination. I've been...
Forum - 06/22/2017
... vehicle gets picked up we must close the job card so the "days down" don't accumulate more than what it really was. My biggest frustration is repeating the same information over and over again. I can understand with very new advisors, but...
Forum - 08/17/2017
... face it, it's a pain but I've drilled it in their heads that I don't care if the CEO of GM tells you to replace an assembly, you still MUST do the cost comparison. Assemly=Cost Comparison, period. No excuses...It's a Required process and...
Forum - 08/28/2017
YOU HAVE THE MOST VALUABLE TOOL - TIME! MY TECHS DO NOT GET A SECOND OF TIME, UNTIL I HAVE ALL REQUIRED DOCUMENTATION... I WILL NOT DO THEIR JOB FOR THEM, AS I DON'T ASK THEM TO DO MINE.
Re: LABOR ONLY OPS AND LABOR DEPENDANCY FIELD - 04/12/2012
no its not you, i havent submitted anything yet off that bulletin but that happens to me sometimes on wiring repairs i look up a document number and it doesnt ask for it...has to be GM
GM Tire Program - 04/12/2012
... Install option for Tire PRA. Help! Who knows about the tire program? I hate to say I don't have a clue but in this instance I really don't....
Re: Complimentary Anniversary LOF Labor Op - 04/18/2012
I don't have Buick so I don't know about that one but couldn't the advisor ask the customer to bring in the other page or attach it to an email or something? These coupons are out of hand!
Re: GMPP and the WPC - 05/12/2012
Same here. Tag it and bag it! If you look at the actual policy for Disposition of Defective Materials in 1. 1.7.3 the first statement is " Policies covering the disposition of defective parts and materials removed from vehicles in conjunction with warranty,...
Re: WPC returns - 05/12/2012
It's the way it's always been done. Even though I work full time I'm still considered part time since I work a half day for our Chevy store and a half day for one of our other stores. There's just no way I could do all of that too. Besides, they don't...
HOW TO CLOSE A RECALL WHEN WORK IS NOT NEEDED - 05/17/2012
I know I have seen a document showing the process for closing a recall with out the work being done. We have a few vehicles that are showing the open CSP for carpeted floor mats. The mats were installed by someone by the claims were never filed to close...
Customer reimbursement - 02/21/2012
... covered under powertrain. They did use a GM part, so I just need to put the claim in and put the dollar amount in the customer reimbursement field? I've never done one of these. :-(...
Re: Late Transaction Summary Report? - 03/01/2012
I agree with all out you - this has been a problem since the shut down/update.... Dont they know - not to throw warranty admins off from our daily routine - WE GET CRANKY !!!! Watching paper stack up.. sorry just venting
Re: GWM - 01/13/2012
See message G_0000103359, shutting down to add Europe, Russia and Uzbekistan to Global. Looks like no warranty submittion and IVH will be down on and off. This will be fun.
Re: Cust Reimbursement - SC#10240 - 12/08/2011
... on the repair, I have them fill out the form and send it with a copy of the repair to gm and I don't worry about it. I think I've only done one I've filed with Global Connect and it was a repair we did here at our shop and it went through with no i...
Re: CBG PRE-OWNED LIMITED - 12/23/2011
You can register your dealership at http://gmcertifiedresourcecenter.com once you're registered, you can download the entire Certified Pre-Owned (Chevrolet, Buick, GMC) Operations Guide It's been invaluable to us. There are almost 5 pages of labor ops...
Re: Pre-Authorization Requests for Transmission/Engine/Tires etc - 11/30/2011
... only ones that will automatically change to an accepted status. For Transmissions and Engines you are just setting up the Pre-Auth, then when you call PQC with your final line totals, etc. they can look up the Pre-Auth # you've started and make sure...
Is anyone else on Arkona?? - 11/17/2011
... the phone with Arkona for two days now and they can't seem to get it straightened out. Any ideas would be helpful. ...
Re: Warranty Part Retention - 01/27/2012
... day" then they just have to grab the bin on that day. However, I think the bins numbered 0-9 are what's required per GM. Not sure about the hazmat parts either. I'll ask my parts guy and get back to you though....
Re: - 02/02/2012
... 5 DOLLAR DEXOS, THE PONTIAC 20 DOLLAR LOF AND TIRE ROTATION AND THATS FOR 4 TIMES, AND WHO KNOWS WHAT ELSE, THATS WHY I HAVE MY CHEAT SHEET TOO MUCH FOR ME TO REMEMBER ........
Transportation Damage Submissions - 02/06/2012
... and then I have to track it down. My question is, do others have their own body shop and if so do you submit the claims as a sublet or do you itemize everything, labor,parts and miscellaneous items? Just wondering how everyone else goes about this....
I agree with Candy, but I'm not sure what's happening here. Was there a riot or something at warranty HQ? I'm happy to hear about these changes, but I won't hold my breath for too long, their policies are like a pendulum swinging wildly from left...
Forum - 04/19/2017
Good question! It was documented in GlobalConnect Message GCUS-9-1890, although that message expired on March 31, 2017. I have not yet found that information documented in any other GM resource.
Forum - 03/21/2017
... If a customer hasn't specifically asked to have something looked into or repaired then it would be considered an added operation. I just had a power steering rack replaced due to a leak and the tech also found that the pump had pressure below spec...
Forum - 05/17/2017
Click on resources on the top of your J&l page. Go down to warranty help cards. Scroll down until you find your free printable PDI guide.
Forum - 04/26/2017
... is closed out on the vehicle history. Technically the technician is addressing it and so I don't think there is a problem in doing it that way....
Forum - 07/14/2017
... as if you remove the oil pan to fix the seal, you've ultimately done the same steps that you would do to replace the oil pan...therefore, use the replace oil pan labor op with "closest to lop used" in my comments as an explaination. I've been...
Forum - 06/22/2017
... vehicle gets picked up we must close the job card so the "days down" don't accumulate more than what it really was. My biggest frustration is repeating the same information over and over again. I can understand with very new advisors, but...
Forum - 08/17/2017
... face it, it's a pain but I've drilled it in their heads that I don't care if the CEO of GM tells you to replace an assembly, you still MUST do the cost comparison. Assemly=Cost Comparison, period. No excuses...It's a Required process and...
Forum - 08/28/2017
YOU HAVE THE MOST VALUABLE TOOL - TIME! MY TECHS DO NOT GET A SECOND OF TIME, UNTIL I HAVE ALL REQUIRED DOCUMENTATION... I WILL NOT DO THEIR JOB FOR THEM, AS I DON'T ASK THEM TO DO MINE.
Re: LABOR ONLY OPS AND LABOR DEPENDANCY FIELD - 04/12/2012
no its not you, i havent submitted anything yet off that bulletin but that happens to me sometimes on wiring repairs i look up a document number and it doesnt ask for it...has to be GM
GM Tire Program - 04/12/2012
... Install option for Tire PRA. Help! Who knows about the tire program? I hate to say I don't have a clue but in this instance I really don't....
Re: Complimentary Anniversary LOF Labor Op - 04/18/2012
I don't have Buick so I don't know about that one but couldn't the advisor ask the customer to bring in the other page or attach it to an email or something? These coupons are out of hand!
Re: GMPP and the WPC - 05/12/2012
Same here. Tag it and bag it! If you look at the actual policy for Disposition of Defective Materials in 1. 1.7.3 the first statement is " Policies covering the disposition of defective parts and materials removed from vehicles in conjunction with warranty,...
Re: WPC returns - 05/12/2012
It's the way it's always been done. Even though I work full time I'm still considered part time since I work a half day for our Chevy store and a half day for one of our other stores. There's just no way I could do all of that too. Besides, they don't...
HOW TO CLOSE A RECALL WHEN WORK IS NOT NEEDED - 05/17/2012
I know I have seen a document showing the process for closing a recall with out the work being done. We have a few vehicles that are showing the open CSP for carpeted floor mats. The mats were installed by someone by the claims were never filed to close...
Customer reimbursement - 02/21/2012
... covered under powertrain. They did use a GM part, so I just need to put the claim in and put the dollar amount in the customer reimbursement field? I've never done one of these. :-(...
Re: Late Transaction Summary Report? - 03/01/2012
I agree with all out you - this has been a problem since the shut down/update.... Dont they know - not to throw warranty admins off from our daily routine - WE GET CRANKY !!!! Watching paper stack up.. sorry just venting
Re: GWM - 01/13/2012
See message G_0000103359, shutting down to add Europe, Russia and Uzbekistan to Global. Looks like no warranty submittion and IVH will be down on and off. This will be fun.
Re: Cust Reimbursement - SC#10240 - 12/08/2011
... on the repair, I have them fill out the form and send it with a copy of the repair to gm and I don't worry about it. I think I've only done one I've filed with Global Connect and it was a repair we did here at our shop and it went through with no i...
Re: CBG PRE-OWNED LIMITED - 12/23/2011
You can register your dealership at http://gmcertifiedresourcecenter.com once you're registered, you can download the entire Certified Pre-Owned (Chevrolet, Buick, GMC) Operations Guide It's been invaluable to us. There are almost 5 pages of labor ops...
Re: Pre-Authorization Requests for Transmission/Engine/Tires etc - 11/30/2011
... only ones that will automatically change to an accepted status. For Transmissions and Engines you are just setting up the Pre-Auth, then when you call PQC with your final line totals, etc. they can look up the Pre-Auth # you've started and make sure...
Is anyone else on Arkona?? - 11/17/2011
... the phone with Arkona for two days now and they can't seem to get it straightened out. Any ideas would be helpful. ...
Re: Warranty Part Retention - 01/27/2012
... day" then they just have to grab the bin on that day. However, I think the bins numbered 0-9 are what's required per GM. Not sure about the hazmat parts either. I'll ask my parts guy and get back to you though....
Re: - 02/02/2012
... 5 DOLLAR DEXOS, THE PONTIAC 20 DOLLAR LOF AND TIRE ROTATION AND THATS FOR 4 TIMES, AND WHO KNOWS WHAT ELSE, THATS WHY I HAVE MY CHEAT SHEET TOO MUCH FOR ME TO REMEMBER ........
Transportation Damage Submissions - 02/06/2012
... and then I have to track it down. My question is, do others have their own body shop and if so do you submit the claims as a sublet or do you itemize everything, labor,parts and miscellaneous items? Just wondering how everyone else goes about this....
Re: Transportation Damage Submissions - 02/06/2012
we dont have a body shop but do use one locally,but my service manager checks in all the vehicles and makes the transportation claim job cards when needed and i look up all the labor times paint material and etc, needed for each repair and submit it to...
Re: non gm parts mark up - 08/19/2011
As I recall we don't get any mark up on non-GM parts. Has to be charged out at cost. We don't do them much at all either.
Business Choice - 09/14/2011
Does anyone know if there is a bulletin or some other info specifically for the business choice program? Do I need to submit a zset for all of the accessories chosen and installed on these vehicles for this? One vehicle has 7 different accessories and ...
Re: labor op code - 07/08/2011
It should be submitted as a ZREG with the dollar amount for what you reimbursed the customer for their two car payments placed in customer reimbursement net item. The claim must be routed and include in comments the check number of the reimbursement check....
Re: ON-GOING BATTLE WITH TECHS - 07/13/2011
WE ONLY DO OLH WHEN THERE A GOOD REASON FOR DOING SO AND MANAGEMENT APPROVES IT PRIOR AND THE PUNCH TIME IS CORRECT ON THE JOB CARD, LIKE THE OLE SAYING GOES DOT YOUR I'S AND CROSS YOUR T'S..
Re: Acadia timing chain - 03/01/2011
Have your tech refer to Document ID: 1908933. This is for opcode J0768 Primary Timing Chain Replacement. It does not direct the tech to remove the engine for access to the chain. Therefore, I would not suggest including OLH for doing so.
Re: GMPP - 03/25/2011
We use Arkona for download so I can't answer about the tax box. Quantity should be taken care of with your bridge download along with a lot of the other.
GWM REPORT - 10/01/2014
Is GM site down i cant print out a summary report from yesterday. I also submitted some yesterday at 3pm and checking today it doesnt tell me if its rejected or accepted.
Re: closest to labor ops - 08/14/2014
Thanks for the info, I had no idea that I'd been doing "closest ops" wrong. I was just making a note in the claim that it's closest op and using base time. Will start doing OLH from now on.
New Wararanty?? CAC/BRC CCL-HVAC ?? - 08/28/2013
... to find anything on this warrany, any one know of it? Message or bulletin? Blows my mind the DBC wouldn't have any information on it. The guy at the CAC said I would just have to call in every time and ask if a certain component was covered. ...
Incorrect/unclear part description makes it hard to look an Op Code. - 09/04/2013
... if this is a concern of yours, also, I invite you to make the same request. Message sent... "Would it be possible to have the part description that is transfered to the dealership's Parts Master list, be something a bit more descriptive? Currently,...
OLD ONSTAR UPGRADE - 03/19/2013
OLD ONSTAR UPGRADE,I HAD THE BULLETIN UP AND TILL JAN OF THIS YEAR,THOUGHT I WOULD NOT NEED IT ANYMORE AND FILED IT AWAY TO THE TRASH BIN, WOULDN'T YOU KNOW IT HERE WE ARE LOOKING FOR IT. IF ANYONE WOULD HAPPEN TO HAVE THE BULLETIN # THANKS JIM
Re: Complaint Codes - 02/21/2013
I am new to GM Warranty and I notice that GM doesn't want you to put the true complaint code. Often the customer's complaint doesn't match the actual cause and correction. When I try to put the customer's actual complaint code, it sometimes kicks it...
Engineering Information and the exact customer concern - 11/30/2012
... please, I don't know I feel comfortable putting it through the way he wants because that is not what engineering is looking for....
CORE - 08/27/2012
Can anyone tell me where i can get The Core Exchange Value Documentation. I sent a request for the core have gotten paid. Just need the documentation for my r.o.
Re: Transaction summary report? - 09/25/2012
Good to know. I have been correcting on Global so far but only because I just needed to get the stuff done but it sounds like I'll just keep on doing that!
Re: Engine-Trans Auth Form - 07/29/2012
IT APPEARS THAT IT IS ONLY NECESSARY TO DO THIS SCANNING IF YOUR DEALERSHIP STILL MUST CONTACT PQC ON NON-ALLISON TRANSMISSION REPAIRS. IF YOUR SERVICE MGR NOW HAS ABILITY TO AUTHORIZE K7000 CLAIMS, YOU ONLY HAVE TO SAVE THOSE DOCUMENTS FOR AUDIT INSPECTION....
Re: engine serial number - 08/15/2012
THANKS FOR THE INFO I THOUGHT IT WAS THE NEW ENGINE NUMBER I NEEDED...I DID CALL PQC THEY GAVE ME THE DOCUMENT NUMBERS WHERE TO FIND THE SERIAL NUMBERS AND WHAT THEY LOOK LIKE...DOC 1775116 AND 1825823..ID ANYONE NEEDS THIS...
Re: What would you do? - 07/31/2012
Never do one without having the DVM involved and most times, it won't take the labor, so it's easier for us and the DVM to just leave the labor off. All docs are there and it's in the story. It seems to work for us whenever we do it. Don't do it often,...
Who is responsible for getting cost comparisons ? - 07/18/2012
My techs have always done this for Engine / Transmission jobs.... But we have new owners & they are questioning why I dont do that for them
Re: cpo maintenance rejecting - 06/22/2012
THANK YOU MESHELLY, IF IT'S NOT TOO MUCH TROUBLE, PLEASE PROVIDE AN SI DOCUMENT ID, I GREATLY APPRECIATE IT. I FOUND DOCUMENT ID 2212029 FOR A 2010 GMC SIERRA 4WD WHICH STATES OIL CHANGE IS NEEDED WHEN OIL LIFE REMAINING PERCENTAGE IS NEAR 0%.
Sign in Change - 06/21/2012
Is it just me, or did the sign on change for J&L? I used to get the yellow drop down screen to sign in on, and now it's totally different. It's not nice to throw the blonde something new, I don't do well with change. Just curious if anyone else has...
Labor op for p/s system bleed - 11/18/2009
... According to doc id #2239547 it states to bleed p/s system using the mighty vac. My question is: What do I use for a labor op? The bulletin doesn't give one. Any help would be appreciated:) ...
Re: Global Warranty - 10/30/2009
... conversion.}} --Sounds like when you make the switch any claims "hanging out there" get lost. I would assume it's the same on WINS. I'm thinking I may not submit any claims the Thurs-Fri prior to conversion, sounds like you'd have to re-do them over...
Re: Paint Issue 2007 1/2 Ton New Style - 08/28/2009
Don't see one for the window frame on the New Style either. I'd probably use the labor op for the whole door as a closest to, reduce the time/materials to what it shows for the frame on the Classic, and put notes in comments.
we dont have a body shop but do use one locally,but my service manager checks in all the vehicles and makes the transportation claim job cards when needed and i look up all the labor times paint material and etc, needed for each repair and submit it to...
Re: non gm parts mark up - 08/19/2011
As I recall we don't get any mark up on non-GM parts. Has to be charged out at cost. We don't do them much at all either.
Business Choice - 09/14/2011
Does anyone know if there is a bulletin or some other info specifically for the business choice program? Do I need to submit a zset for all of the accessories chosen and installed on these vehicles for this? One vehicle has 7 different accessories and ...
Re: labor op code - 07/08/2011
It should be submitted as a ZREG with the dollar amount for what you reimbursed the customer for their two car payments placed in customer reimbursement net item. The claim must be routed and include in comments the check number of the reimbursement check....
Re: ON-GOING BATTLE WITH TECHS - 07/13/2011
WE ONLY DO OLH WHEN THERE A GOOD REASON FOR DOING SO AND MANAGEMENT APPROVES IT PRIOR AND THE PUNCH TIME IS CORRECT ON THE JOB CARD, LIKE THE OLE SAYING GOES DOT YOUR I'S AND CROSS YOUR T'S..
Re: Acadia timing chain - 03/01/2011
Have your tech refer to Document ID: 1908933. This is for opcode J0768 Primary Timing Chain Replacement. It does not direct the tech to remove the engine for access to the chain. Therefore, I would not suggest including OLH for doing so.
Re: GMPP - 03/25/2011
We use Arkona for download so I can't answer about the tax box. Quantity should be taken care of with your bridge download along with a lot of the other.
GWM REPORT - 10/01/2014
Is GM site down i cant print out a summary report from yesterday. I also submitted some yesterday at 3pm and checking today it doesnt tell me if its rejected or accepted.
Re: closest to labor ops - 08/14/2014
Thanks for the info, I had no idea that I'd been doing "closest ops" wrong. I was just making a note in the claim that it's closest op and using base time. Will start doing OLH from now on.
New Wararanty?? CAC/BRC CCL-HVAC ?? - 08/28/2013
... to find anything on this warrany, any one know of it? Message or bulletin? Blows my mind the DBC wouldn't have any information on it. The guy at the CAC said I would just have to call in every time and ask if a certain component was covered. ...
Incorrect/unclear part description makes it hard to look an Op Code. - 09/04/2013
... if this is a concern of yours, also, I invite you to make the same request. Message sent... "Would it be possible to have the part description that is transfered to the dealership's Parts Master list, be something a bit more descriptive? Currently,...
OLD ONSTAR UPGRADE - 03/19/2013
OLD ONSTAR UPGRADE,I HAD THE BULLETIN UP AND TILL JAN OF THIS YEAR,THOUGHT I WOULD NOT NEED IT ANYMORE AND FILED IT AWAY TO THE TRASH BIN, WOULDN'T YOU KNOW IT HERE WE ARE LOOKING FOR IT. IF ANYONE WOULD HAPPEN TO HAVE THE BULLETIN # THANKS JIM
Re: Complaint Codes - 02/21/2013
I am new to GM Warranty and I notice that GM doesn't want you to put the true complaint code. Often the customer's complaint doesn't match the actual cause and correction. When I try to put the customer's actual complaint code, it sometimes kicks it...
Engineering Information and the exact customer concern - 11/30/2012
... please, I don't know I feel comfortable putting it through the way he wants because that is not what engineering is looking for....
CORE - 08/27/2012
Can anyone tell me where i can get The Core Exchange Value Documentation. I sent a request for the core have gotten paid. Just need the documentation for my r.o.
Re: Transaction summary report? - 09/25/2012
Good to know. I have been correcting on Global so far but only because I just needed to get the stuff done but it sounds like I'll just keep on doing that!
Re: Engine-Trans Auth Form - 07/29/2012
IT APPEARS THAT IT IS ONLY NECESSARY TO DO THIS SCANNING IF YOUR DEALERSHIP STILL MUST CONTACT PQC ON NON-ALLISON TRANSMISSION REPAIRS. IF YOUR SERVICE MGR NOW HAS ABILITY TO AUTHORIZE K7000 CLAIMS, YOU ONLY HAVE TO SAVE THOSE DOCUMENTS FOR AUDIT INSPECTION....
Re: engine serial number - 08/15/2012
THANKS FOR THE INFO I THOUGHT IT WAS THE NEW ENGINE NUMBER I NEEDED...I DID CALL PQC THEY GAVE ME THE DOCUMENT NUMBERS WHERE TO FIND THE SERIAL NUMBERS AND WHAT THEY LOOK LIKE...DOC 1775116 AND 1825823..ID ANYONE NEEDS THIS...
Re: What would you do? - 07/31/2012
Never do one without having the DVM involved and most times, it won't take the labor, so it's easier for us and the DVM to just leave the labor off. All docs are there and it's in the story. It seems to work for us whenever we do it. Don't do it often,...
Who is responsible for getting cost comparisons ? - 07/18/2012
My techs have always done this for Engine / Transmission jobs.... But we have new owners & they are questioning why I dont do that for them
Re: cpo maintenance rejecting - 06/22/2012
THANK YOU MESHELLY, IF IT'S NOT TOO MUCH TROUBLE, PLEASE PROVIDE AN SI DOCUMENT ID, I GREATLY APPRECIATE IT. I FOUND DOCUMENT ID 2212029 FOR A 2010 GMC SIERRA 4WD WHICH STATES OIL CHANGE IS NEEDED WHEN OIL LIFE REMAINING PERCENTAGE IS NEAR 0%.
Sign in Change - 06/21/2012
Is it just me, or did the sign on change for J&L? I used to get the yellow drop down screen to sign in on, and now it's totally different. It's not nice to throw the blonde something new, I don't do well with change. Just curious if anyone else has...
Labor op for p/s system bleed - 11/18/2009
... According to doc id #2239547 it states to bleed p/s system using the mighty vac. My question is: What do I use for a labor op? The bulletin doesn't give one. Any help would be appreciated:) ...
Re: Global Warranty - 10/30/2009
... conversion.}} --Sounds like when you make the switch any claims "hanging out there" get lost. I would assume it's the same on WINS. I'm thinking I may not submit any claims the Thurs-Fri prior to conversion, sounds like you'd have to re-do them over...
Re: Paint Issue 2007 1/2 Ton New Style - 08/28/2009
Don't see one for the window frame on the New Style either. I'd probably use the labor op for the whole door as a closest to, reduce the time/materials to what it shows for the frame on the Classic, and put notes in comments.
Re: CLARIFICATION: PROPER TECH LABOR TIME - 09/28/2009
... diag (could be up to .3) and .6 for the repair. Techs are not penalized for being good(quick) at what they do. Just as we do not penalize GM for less experienced or under trained techs who take longer....
Re: Lost Rep - 09/25/2009
My mgr. says J.T. is a good rep "A real good guy". I am not sure who our reps is yet. I have heard that it is Doug Campbell. ?!How can it be that I have done this long enough to start over with reps!? (he was my first rep) LOL
Re: CLOSED RECALL - 10/01/2009
Doesn't show a claim done for it either... I remember a Global Connect message about a recall that had some incorrect VINS loaded into the system as part of the recall that weren't actually supposed to be included. GM went in and closed them in the ...
Re: Global Warranty Management - 10/02/2009
Would still be up to how your dealership does things. My understanding from the training I've done is that the advisor will have the ability to assign the complaint code at write-up, which will also give them other questions to ask the customer to further...
Re: FRT WHL DRV INT SHAFT -- LABOR OP ?? - 10/05/2009
Not sure on this one. I think I'd talk to the tech and find out what it is exactly. May be one of those that LTG calls something else? I don't recall that we've ever done one.
Re: Global Warranty Management - 01/28/2010
I'm trying to use our in house system, Autosoft, which is supposed to integrate to GM. Unfortunately, I don't see any of these boxes, tabs, etc. I honestly don't think our own software company is going to be able to handle this. I see nothing for us...
Re: WARRANTY CORE - 01/22/2010
You don't use the labor op z7200 anymore you go into GWM and do a ADD credit for the core amount. You claim it under Misc amounts. If you use GWM you should know right away if the claim paid you should not have to wait for the trans summary report. Most...
Re: PIT4816A Question - 12/10/2009
I would use one labor op and h-route with good notes. I don't understand why they don't add a labor op. I guess GM likes to keep us guessing?
WINS VERSUS DCS - 07/20/2009
... but it will not let me. I have Reynolds system. Am I making sense or sounding like I don't know what the heck I am doing???? ...
TRANSWHEELS - 07/20/2009
... up. As far as I know it has not changed. But can't find it anywhere to tell me this. Any help would be greatly appreciated....
Re: N4180 gmpp - 05/05/2009
BY THE INFO YOU HAVE GIVEN: I DONT SEE WHY IT WOULD HAVE REJECTED UNLESS YOU LEFT OFF THE CLAIM TYPE O FOR GMPP... BECAUSE THE NET AMOUNT ACTUALLY SHOULD BE $160+$40 PLUS YOUR TAX, WHICH YOU DONT HAVE -- I HAVENT HAD ANY PROBLEMS LATELY TO KNOW IF MAYBE...
Re: DA REPORT - 06/15/2009
Been there done that. Don't Worry Tuesday is on its way! Tomorrow is never more than 24hrs way. LOL! Without sucky days we'd never appreciate the good ones.
Re: Warranty Payments - 06/01/2009
I JUST SPOKE WITH OUR GM REP AND HE SAID THAT ONE OF THE FIRST THIS THEY ARE DOING IN COURT IS GETTING PERMISSION TO PAY WARRANTY CLAIMS. HE SAID HE DOES NOT THINK WE WILL SEE CLAIM MEMO THIS WEEK, BUT SHOULD NOT TAKE TO LONG. E-CLAIM IS SHUT DOWN, BUT...
Re: Replaced starter - 02/24/2009
I know - I don't understand it either. I have a call in to my DVM. I think he's at the auto show though so I don't know if he will call back!
HEARSE - 03/12/2009
ANYONE KNOW THE WARRANTY PROCEDURE FOR REPAIRS TO HEARSES. WE HAVE ONE IN FOR REPAIR TO THE REAR DOOR. NOT A STANDARD FEATURE ON CADILLACS. I WAS THINKING I WOULD USE THE REGULAR REAR DOOR LABOR OP AND SIGN IT CLOSEST LOP FOUND.
Re: Monday morning brain fog-- goodwill question - 03/23/2009
Actually, GM had come out in a messenger document and said that between 70,000-80,000 miles they would cover the cluster only, customer pays labor. Just today, a messenger document was released with updated information. They are now covering the '05...
Re: Oil leak diagnosis - 03/25/2009
... truly leaking we include the time on the opcode that was used for part replacement or repair. If you have a better way of doing this, let me know! ...
Re: SHIFT LEVER LABOR OP CONFUSION - 03/30/2009
... special about the document. Your tech will need to show/specify why he needs extra time and it would have to be approved by your Service Mgr. Hope this helps...
Re: G-8 CASTER ARM - 04/06/2009
Dont you just use the applicable part replacement opcode & add time for the caster adjustment? No extra opcode is necessary. E3530 maybe? My SI is down...
Re: Injection pump special policy, T5550 - 04/08/2009
No, I don't think the dash matters. I've done it many times without a dash....and come to think of it, I've not been rejected on this labor op before.
Re: OLD RECALL LISTING ???? - 04/10/2009
In SI go to BULLETINS-CAMPAIGNS and find the one that matches what VIS shows. Double check your labor op from VIS against the bulletin to be double sure.
Re: CHECK STRAP - 03/27/2009
Link Or Spring, Rear Door Hold Open - Left - Replace OPERATION NUMBER: B4491 LABOR TIME: 0.4 This should be what you're looking for.
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
I agree with you, and it states in the 07187C bulletin that all repairs & adjustments MUST be done by a GM dealer. However, since this one has the second part with 70,001 miles to 80K giving the customer the cluster, I was wondering if it still applied....
Re: I am stumped again..... - 04/22/2009
H0127 1.2 + .2 olh for burnish if nec. H0081 for partial time due to overlap with H0127(per doc id 1207739), H0091 .8 and the caliper replacements include bleeding per doc id 1813986.
Re: FYI-IPC special policy, T5687 - 04/24/2009
I have one that has now rejected for the third time, DBC says they are already doing a third system inquiry and will call when it is done. Anyone else having this much trouble?
... diag (could be up to .3) and .6 for the repair. Techs are not penalized for being good(quick) at what they do. Just as we do not penalize GM for less experienced or under trained techs who take longer....
Re: Lost Rep - 09/25/2009
My mgr. says J.T. is a good rep "A real good guy". I am not sure who our reps is yet. I have heard that it is Doug Campbell. ?!How can it be that I have done this long enough to start over with reps!? (he was my first rep) LOL
Re: CLOSED RECALL - 10/01/2009
Doesn't show a claim done for it either... I remember a Global Connect message about a recall that had some incorrect VINS loaded into the system as part of the recall that weren't actually supposed to be included. GM went in and closed them in the ...
Re: Global Warranty Management - 10/02/2009
Would still be up to how your dealership does things. My understanding from the training I've done is that the advisor will have the ability to assign the complaint code at write-up, which will also give them other questions to ask the customer to further...
Re: FRT WHL DRV INT SHAFT -- LABOR OP ?? - 10/05/2009
Not sure on this one. I think I'd talk to the tech and find out what it is exactly. May be one of those that LTG calls something else? I don't recall that we've ever done one.
Re: Global Warranty Management - 01/28/2010
I'm trying to use our in house system, Autosoft, which is supposed to integrate to GM. Unfortunately, I don't see any of these boxes, tabs, etc. I honestly don't think our own software company is going to be able to handle this. I see nothing for us...
Re: WARRANTY CORE - 01/22/2010
You don't use the labor op z7200 anymore you go into GWM and do a ADD credit for the core amount. You claim it under Misc amounts. If you use GWM you should know right away if the claim paid you should not have to wait for the trans summary report. Most...
Re: PIT4816A Question - 12/10/2009
I would use one labor op and h-route with good notes. I don't understand why they don't add a labor op. I guess GM likes to keep us guessing?
WINS VERSUS DCS - 07/20/2009
... but it will not let me. I have Reynolds system. Am I making sense or sounding like I don't know what the heck I am doing???? ...
TRANSWHEELS - 07/20/2009
... up. As far as I know it has not changed. But can't find it anywhere to tell me this. Any help would be greatly appreciated....
Re: N4180 gmpp - 05/05/2009
BY THE INFO YOU HAVE GIVEN: I DONT SEE WHY IT WOULD HAVE REJECTED UNLESS YOU LEFT OFF THE CLAIM TYPE O FOR GMPP... BECAUSE THE NET AMOUNT ACTUALLY SHOULD BE $160+$40 PLUS YOUR TAX, WHICH YOU DONT HAVE -- I HAVENT HAD ANY PROBLEMS LATELY TO KNOW IF MAYBE...
Re: DA REPORT - 06/15/2009
Been there done that. Don't Worry Tuesday is on its way! Tomorrow is never more than 24hrs way. LOL! Without sucky days we'd never appreciate the good ones.
Re: Warranty Payments - 06/01/2009
I JUST SPOKE WITH OUR GM REP AND HE SAID THAT ONE OF THE FIRST THIS THEY ARE DOING IN COURT IS GETTING PERMISSION TO PAY WARRANTY CLAIMS. HE SAID HE DOES NOT THINK WE WILL SEE CLAIM MEMO THIS WEEK, BUT SHOULD NOT TAKE TO LONG. E-CLAIM IS SHUT DOWN, BUT...
Re: Replaced starter - 02/24/2009
I know - I don't understand it either. I have a call in to my DVM. I think he's at the auto show though so I don't know if he will call back!
HEARSE - 03/12/2009
ANYONE KNOW THE WARRANTY PROCEDURE FOR REPAIRS TO HEARSES. WE HAVE ONE IN FOR REPAIR TO THE REAR DOOR. NOT A STANDARD FEATURE ON CADILLACS. I WAS THINKING I WOULD USE THE REGULAR REAR DOOR LABOR OP AND SIGN IT CLOSEST LOP FOUND.
Re: Monday morning brain fog-- goodwill question - 03/23/2009
Actually, GM had come out in a messenger document and said that between 70,000-80,000 miles they would cover the cluster only, customer pays labor. Just today, a messenger document was released with updated information. They are now covering the '05...
Re: Oil leak diagnosis - 03/25/2009
... truly leaking we include the time on the opcode that was used for part replacement or repair. If you have a better way of doing this, let me know! ...
Re: SHIFT LEVER LABOR OP CONFUSION - 03/30/2009
... special about the document. Your tech will need to show/specify why he needs extra time and it would have to be approved by your Service Mgr. Hope this helps...
Re: G-8 CASTER ARM - 04/06/2009
Dont you just use the applicable part replacement opcode & add time for the caster adjustment? No extra opcode is necessary. E3530 maybe? My SI is down...
Re: Injection pump special policy, T5550 - 04/08/2009
No, I don't think the dash matters. I've done it many times without a dash....and come to think of it, I've not been rejected on this labor op before.
Re: OLD RECALL LISTING ???? - 04/10/2009
In SI go to BULLETINS-CAMPAIGNS and find the one that matches what VIS shows. Double check your labor op from VIS against the bulletin to be double sure.
Re: CHECK STRAP - 03/27/2009
Link Or Spring, Rear Door Hold Open - Left - Replace OPERATION NUMBER: B4491 LABOR TIME: 0.4 This should be what you're looking for.
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
I agree with you, and it states in the 07187C bulletin that all repairs & adjustments MUST be done by a GM dealer. However, since this one has the second part with 70,001 miles to 80K giving the customer the cluster, I was wondering if it still applied....
Re: I am stumped again..... - 04/22/2009
H0127 1.2 + .2 olh for burnish if nec. H0081 for partial time due to overlap with H0127(per doc id 1207739), H0091 .8 and the caliper replacements include bleeding per doc id 1813986.
Re: FYI-IPC special policy, T5687 - 04/24/2009
I have one that has now rejected for the third time, DBC says they are already doing a third system inquiry and will call when it is done. Anyone else having this much trouble?
Re: Goodwill on Special Policy 07187C - 04/12/2010
... I called our specialist and he said to send it to him, tried that and it didn't work. The system wouldn't allow it, I think since the error was, must be corrected, cannot be authorized... so I ended up submitting as ZREG with the regular labor op, special...
Re: REYNOLDS USERS! - 04/08/2010
Well, darn, that doesn't happen. I guess that's why I can't find it. I've been doing most r-o's manually on GWM then coming back to R&R to invoice.
Re: Collateral damage opcode? - 04/06/2010
I think this might be what you're looking for: P&P article 1.4.4 Accidents involving property damage or personal injury and there is TSB 09-00-89-008 with labor op Z1241 for reimbursement instructions although I've never used it on GWM yet and many Z...
Re: BULLETIN WITH OVERNIGHT FREIGHT - 03/31/2010
I don't think you can get anything out side of what the bulletin states it will cover. Maybe call your Warranty Specialist and see what can be done on that side.
Re: GMIN Conversion-Matching Training - 05/10/2010
... of your claim by putting a different GMIN in GWM than that of the tech that did the repairs? I would assume that is not a good idea if you were to ask Big Brother GM? [/quote] Yes, but it was only one. I was trying to see if they all wouldn't go ...
Re: GLOBAL WARRANTY (transistion) - 03/04/2010
... WINS : ( , Feb.26 th was my last day to H-route claims. For those of you who have made the switch, would you recommend that i close the warranty claims i have open (that need to be H-routed) and let them reject, then resubmit in the new system... or...
Re: recall 10153 - 12/08/2010
My thought would be that they would be considered the same as a dealership and wouldn't get the reimbursement. Can't find anything in the Q&A section in the recall to confirm/deny that, but that's my opinion. It does talk about the check being issued...
Re: PDI FLUID ADD ??? - 12/23/2010
[quote] CONNIEV: or you can make another ro for the fluid and submit it.. [/quote] if they already submit the PDI fluid add, wouldn't this reject as a duplicate?
Re: Requirements - 02/10/2011
We have a list of required documents needed posted so techs know what is needed to get paid. If the document is not attached, no pay.
Re: Would you try to put a claim in for this? - 09/20/2010
I just don't see how this would have anything to do with a manufacturer's defect... if we were installing factory assist steps, I might try it, but the customer provided aftermarket steps. It doesn't make sense to me that this should be a warranty claim....
GWM Menus - 09/14/2010
Is anyone else having problems with the drop down menus? When I hold the cursor over one of the tabs, the menu drops down but when I try to select from it, the menu disappears. The menus are also askew from the propper tabs.
Re: GWM Menus - 09/14/2010
[quote] ErinSorensenSchade: Is anyone else having problems with the drop down menus? When I hold the cursor over one of the tabs, the menu drops down but when I try to select from it, the menu disappears. The menus are also askew from the propper t...
Re: PDI FLUIDS - 08/19/2010
... items (including washer fluid) and chalk it up to shop supplies with customer vehicles. We have a dollar amount billed for each fluid add in net items for each PDI we do and get paid per vehicle when it's downloaded....
Re: REYNOLDS VS INTERACTIVE: HOW DO YOU DELETE - 08/19/2010
i dont think you can delete on global, may be wrong, but i had a few claims in the past had some problems i couldnt fix they were double transmits from an era link problem and they just fell off after a few days...hope this helps
Re: BCM - 1993 OLDS CUTLASS - 07/22/2010
... THERE IS NO GUIDE BUT ONLY BULLETINS IT LISTS OLD LABOR TIME GUIDES I FOUND ONE FOR A 1993 CUTLESS DOC NO 335151 BUT THERE IS NO TIME FOR A 93 TO REPLACE THE BCM..ONLY OR AN OLDER MODEL...DONT KNOW IF THIS WILL HELP OR NOT.....
Re: 4TH of July - 06/23/2010
I don't know what the dealership is doing, I'm on vacation for the next 9 days starting Saturday. Will be spending the week in the National Forest. No fireworks shows, no phones, no electricity, no TV, no mechanics, just family and the wide open spaces...
Re: HVAC ODOR - 07/01/2010
In the past I've had a few claims with similar concerns, I've always used the 99-01-39-004C bulletin. We dont install the dryer, just the spray (we even use non-gm) so I dont pay the full time allowed, normally only .3-.4 depending on how involved the...
Newbie water cooler - 09/19/2007
... for info that DealerWorld doesn't have easily ready for those of us who do the warranty. If anyone would like to talk shop and is from the Midwest, here would be the place to do it. I'd love to meet people who are doing the same stuff I am....Anybody...
Becky - 11/13/2007
Trust me, we just went through a DSR, if the time punch isn't there to verify/justify the diag time, don't pay it. You WILL get charged back for it. Having details in story of the work done and how it was diag'd helps later in an audit situation.
CODING CONFUSION - 11/27/2007
... FOLLOWED DOCUMENT AS INSTRUCTED / NOTHING REPLACED, VEH RETURNED TO CUSTOMER "TECH HAS 1.0HRS" -- WOULD THIS FALL UNDER A COVERED NPF LABOR OP OR INTERNAL LINE ...
It really did happen! - 11/01/2007
... said a piece of poo had fallen between the seat and the seatbelt buckle. She was wondering if we would take the backseat out and remove the waste and detail the vehicle. We politely said we don't offer detail services....
Re: WINS E-Claims - 12/24/2007
... is totally double work. I enter it into my inhouse system, ADP, and then again into wins. Once you select all and hit save/submit button it automatically goes thru to GM. Dont forget to select all lines first though....
WINS E-Claims - 12/20/2007
Does anybody use the WINS E-Claims? Do you manually have to enter each claim for them to get into E-claims or are they downloaded from your inhouse computer? I can't find any info on this other than how to enter them individually. That's double work!
Forum - 09/19/2007
If you go to the Doctor and they can't find anything wrong do you still get a bill or have to pay a copay? I think that a technician's time is just as valuable as a doctor's or any other professional person.
Additional Diag Times - 09/19/2007
... ect. that used to be in preface a while ago in the LTG. Is there a bulletin that breaks down what labor ops allow "hidden" additional diagnosis/testing time?...
... I called our specialist and he said to send it to him, tried that and it didn't work. The system wouldn't allow it, I think since the error was, must be corrected, cannot be authorized... so I ended up submitting as ZREG with the regular labor op, special...
Re: REYNOLDS USERS! - 04/08/2010
Well, darn, that doesn't happen. I guess that's why I can't find it. I've been doing most r-o's manually on GWM then coming back to R&R to invoice.
Re: Collateral damage opcode? - 04/06/2010
I think this might be what you're looking for: P&P article 1.4.4 Accidents involving property damage or personal injury and there is TSB 09-00-89-008 with labor op Z1241 for reimbursement instructions although I've never used it on GWM yet and many Z...
Re: BULLETIN WITH OVERNIGHT FREIGHT - 03/31/2010
I don't think you can get anything out side of what the bulletin states it will cover. Maybe call your Warranty Specialist and see what can be done on that side.
Re: GMIN Conversion-Matching Training - 05/10/2010
... of your claim by putting a different GMIN in GWM than that of the tech that did the repairs? I would assume that is not a good idea if you were to ask Big Brother GM? [/quote] Yes, but it was only one. I was trying to see if they all wouldn't go ...
Re: GLOBAL WARRANTY (transistion) - 03/04/2010
... WINS : ( , Feb.26 th was my last day to H-route claims. For those of you who have made the switch, would you recommend that i close the warranty claims i have open (that need to be H-routed) and let them reject, then resubmit in the new system... or...
Re: recall 10153 - 12/08/2010
My thought would be that they would be considered the same as a dealership and wouldn't get the reimbursement. Can't find anything in the Q&A section in the recall to confirm/deny that, but that's my opinion. It does talk about the check being issued...
Re: PDI FLUID ADD ??? - 12/23/2010
[quote] CONNIEV: or you can make another ro for the fluid and submit it.. [/quote] if they already submit the PDI fluid add, wouldn't this reject as a duplicate?
Re: Requirements - 02/10/2011
We have a list of required documents needed posted so techs know what is needed to get paid. If the document is not attached, no pay.
Re: Would you try to put a claim in for this? - 09/20/2010
I just don't see how this would have anything to do with a manufacturer's defect... if we were installing factory assist steps, I might try it, but the customer provided aftermarket steps. It doesn't make sense to me that this should be a warranty claim....
GWM Menus - 09/14/2010
Is anyone else having problems with the drop down menus? When I hold the cursor over one of the tabs, the menu drops down but when I try to select from it, the menu disappears. The menus are also askew from the propper tabs.
Re: GWM Menus - 09/14/2010
[quote] ErinSorensenSchade: Is anyone else having problems with the drop down menus? When I hold the cursor over one of the tabs, the menu drops down but when I try to select from it, the menu disappears. The menus are also askew from the propper t...
Re: PDI FLUIDS - 08/19/2010
... items (including washer fluid) and chalk it up to shop supplies with customer vehicles. We have a dollar amount billed for each fluid add in net items for each PDI we do and get paid per vehicle when it's downloaded....
Re: REYNOLDS VS INTERACTIVE: HOW DO YOU DELETE - 08/19/2010
i dont think you can delete on global, may be wrong, but i had a few claims in the past had some problems i couldnt fix they were double transmits from an era link problem and they just fell off after a few days...hope this helps
Re: BCM - 1993 OLDS CUTLASS - 07/22/2010
... THERE IS NO GUIDE BUT ONLY BULLETINS IT LISTS OLD LABOR TIME GUIDES I FOUND ONE FOR A 1993 CUTLESS DOC NO 335151 BUT THERE IS NO TIME FOR A 93 TO REPLACE THE BCM..ONLY OR AN OLDER MODEL...DONT KNOW IF THIS WILL HELP OR NOT.....
Re: 4TH of July - 06/23/2010
I don't know what the dealership is doing, I'm on vacation for the next 9 days starting Saturday. Will be spending the week in the National Forest. No fireworks shows, no phones, no electricity, no TV, no mechanics, just family and the wide open spaces...
Re: HVAC ODOR - 07/01/2010
In the past I've had a few claims with similar concerns, I've always used the 99-01-39-004C bulletin. We dont install the dryer, just the spray (we even use non-gm) so I dont pay the full time allowed, normally only .3-.4 depending on how involved the...
Newbie water cooler - 09/19/2007
... for info that DealerWorld doesn't have easily ready for those of us who do the warranty. If anyone would like to talk shop and is from the Midwest, here would be the place to do it. I'd love to meet people who are doing the same stuff I am....Anybody...
Becky - 11/13/2007
Trust me, we just went through a DSR, if the time punch isn't there to verify/justify the diag time, don't pay it. You WILL get charged back for it. Having details in story of the work done and how it was diag'd helps later in an audit situation.
CODING CONFUSION - 11/27/2007
... FOLLOWED DOCUMENT AS INSTRUCTED / NOTHING REPLACED, VEH RETURNED TO CUSTOMER "TECH HAS 1.0HRS" -- WOULD THIS FALL UNDER A COVERED NPF LABOR OP OR INTERNAL LINE ...
It really did happen! - 11/01/2007
... said a piece of poo had fallen between the seat and the seatbelt buckle. She was wondering if we would take the backseat out and remove the waste and detail the vehicle. We politely said we don't offer detail services....
Re: WINS E-Claims - 12/24/2007
... is totally double work. I enter it into my inhouse system, ADP, and then again into wins. Once you select all and hit save/submit button it automatically goes thru to GM. Dont forget to select all lines first though....
WINS E-Claims - 12/20/2007
Does anybody use the WINS E-Claims? Do you manually have to enter each claim for them to get into E-claims or are they downloaded from your inhouse computer? I can't find any info on this other than how to enter them individually. That's double work!
Forum - 09/19/2007
If you go to the Doctor and they can't find anything wrong do you still get a bill or have to pay a copay? I think that a technician's time is just as valuable as a doctor's or any other professional person.
Additional Diag Times - 09/19/2007
... ect. that used to be in preface a while ago in the LTG. Is there a bulletin that breaks down what labor ops allow "hidden" additional diagnosis/testing time?...
Re: Cracked pads - 05/19/2008
You need to document what the lateral runout was- example: Left .001 mm Right .002 mm = 01R02. As was stated in another post recently NARNA is not going to be an accepted FC anymore. Did the technician document the cause of cracking? Just curious...
Re: Cracked pads - 05/19/2008
So when you say I need to document the lateral runout, you mean put it in the comment section? You guys mention using as the FC but which number is put as the FC? (Sorry, I am really new). As far as your curiosity of documenting cause, he did fill...
Re: Roadside Assistance - 04/25/2008
My last submission was for .5 labor (at whatever your warr. rate is). It didn't reject. Brian
Re: COMPLAINT & FAIL CODES - 04/09/2008
... MANAGER ALWAYS SAY 'THATS NOT HOW HOLLY DID IT OR WANTED IT' THATS WHO I REPLACED. I SHOWED MY GM WHAT I DEAL WITH NOW HE WONT PAY THE TECHS IF THE STORY DOESNT PASS MY STANDERDS. I ALSO GOT SICK OF HEARING PART BAD OR INOP. I CANT EVEN GET MY TECHS...
Re: Tire Warranty - 06/12/2008
... especially love the part where I get to send the tires to Global Tire! Don't wear good clothes, you'll be sorry. Also, if you have more than one product line, be sure to use the correct code on Global Tire or your claim won't match once you submit...
Part Warranty - 06/06/2008
Would like to know how you handle this.replaced motor for sliding door on venture van. motor was bad replaced with another one,recheck ok.would you add a line to same RO or write a new RO for part warranty for defective motor.dont see how the same labor...
Re: SPEC. COV #00064G CLARIFICATION - 03/26/2008
... THE REPAIRS DONE BY PLACES SUCH AS AER. I DON'T KNOW IF IT APPLIES IN THIS SITUATION THOUGH. IF YOU LOOK AT THE CLAIMS HISTORY IN DEALERWORLD THERE IS ALWAYS A CLAIM FROM THE ELECTRONICS FACILITY THAT HAS HANDLED THE EXCHANGE OR REPAIR OF THE EXCH...
Re: 06-02-32-010A CLARIFICATION - 03/19/2008
We don't flag any time but write down the TSB# and all notes pertinent to the tech's findings. If and when there is a fix, the repair goes to the same tech and we flag him then. Zero time because there was zero repair.
Re: Warranty Compliance - 11/25/2008
WOW, THAT'S NASTY! Having the times written beside each operation should suffice, saves the running back and forth to time punch each part of the operation don't you think? If it's documented correctly, it would save several tenths of travel time!
Re: How is business? - 11/18/2008
... week it could be slow again. We've had to lay off 2 sales personnel already, possibly more if it doesn't pick up. I don't think it's just our area, it seems to be all over. ...
Re: ANY KIA PEOPLE OUT THERE - 10/09/2008
... anything else is found (usually a transportation claim, ugh) we put it on a separate RO. That way you don't have your prep standing open on your schedule and all the paperwork for the warranty claim stands alone. I don't remember reading anything specifically...
Re: OPTION CODE VAT - DEALER INSTALLED CHROME GRILLE - 10/06/2008
What is the TSB number, or where do I go on DealerConnect to find the document number? SI won't let me use the number you gave me in document search.
Re: Rental Cars - 10/17/2008
If you go to reference cards on the forum. And go down to GM Rental Allowance Guidelines, there is a download and it will bring up the rental fees, and makes of the cars. Hope this will help you out.
Re: Rear Object Sensor question - 02/26/2009
... mix, they actually mixed 3 separate times... not that it should be GM's problem... just wondering what that is actually for? ...
Re: PDI FLUID ADD CLAIMS - 12/29/2008
... in net items and H route for payment, I make sure there is a good story or my DVM doesn't know what to do with it. ...
Re: GMPP RADIOS AND CLUSTERS - 01/09/2009
The only way I've been able to get GMPP to pay claims on radios & clusters the first time is to call them before I download and give them the info. They tell me to wait a day before I download, they will give me a total they will pay and it works well...
Re: AUTHORIZATION P - 12/11/2008
... after a claim has rejected. I agree with Mark, it doesn't get much, but my DSM told me that if you use it then you also must H route it because it doesn't go far, but with a little help from your DSM it can go much further. ...
Re: IGNITION CYLINDER REPLACEMENT - 12/08/2008
I don't think I'd submit a second labor op for the key. That would indicate there was a problem with the key. Should go under the cylinder labor op since the key was replaced due to the cylinder failure. Our keys are GM#'s also. I think I have just...
Re: Warranty Admin. job description - 12/04/2008
... accurate, all supporting documents are attached and that I get the thing paid. Don't really know what all you are looking for....
Re: PDI-ADVANCED 2-WAY REMOTE START - 12/18/2008
... is listed under dealer installed accessories for that vin but I don't see anything telling what is pays it says to submit as straight time and those have to H routed found the doc# in the search. ...
Re: Warranty Admin. job description - 12/18/2008
Just one thing to keep in mind...I was told this at a warranty workshop I attended...ultimately you are responsible for anything you submit. The claims you submit are submitted over the internet per se and that falls in the FCC jurisdiction. If you submit...
Re: Labor Op Help Please!!! - 08/13/2008
I HAVE NEVER DONE A PDI ADD ON ACCESSORIES AND NEED TO KNOW IF ALL LABOR FOR PDI PLUS ADD ON GOES TOGETHER WHEN SUBMITTING PDI CLAIM OR IF I HAVE TO USE SEPERATE CLAIM WITH SEPERATE LABOR OPS? PLEASE HELP IAM DOING A 09 G6 PDI WITH GRILL INSERTS, EXHAUST...
Re: Labor Op Help Please!!! - 08/13/2008
... to get paid for the labor of the install.? do i claim that on the pdi ro?? is the 63.00 dollars what gm sends to parts for labor install and how do i flag the tech? do i flag them on the pdi ro?? i read the tsb and it still didnt tell me how to pay...
Re: GLOBAL WARRANTY - 08/22/2008
Had to due claims at our dodge store for awhile.after looking at this it is almost like dodge.alot more time consuming especially after being on GM for so long.will be like starting all over again.
Re: LEFT QUARTER PANEL - 08/28/2008
... memo and I will have to call New Veh. Damage to get it corrected! I can post on it tomorrow if you'd like. Don't you just love T-claims!! ;-)...
You need to document what the lateral runout was- example: Left .001 mm Right .002 mm = 01R02. As was stated in another post recently NARNA is not going to be an accepted FC anymore. Did the technician document the cause of cracking? Just curious...
Re: Cracked pads - 05/19/2008
So when you say I need to document the lateral runout, you mean put it in the comment section? You guys mention using as the FC but which number is put as the FC? (Sorry, I am really new). As far as your curiosity of documenting cause, he did fill...
Re: Roadside Assistance - 04/25/2008
My last submission was for .5 labor (at whatever your warr. rate is). It didn't reject. Brian
Re: COMPLAINT & FAIL CODES - 04/09/2008
... MANAGER ALWAYS SAY 'THATS NOT HOW HOLLY DID IT OR WANTED IT' THATS WHO I REPLACED. I SHOWED MY GM WHAT I DEAL WITH NOW HE WONT PAY THE TECHS IF THE STORY DOESNT PASS MY STANDERDS. I ALSO GOT SICK OF HEARING PART BAD OR INOP. I CANT EVEN GET MY TECHS...
Re: Tire Warranty - 06/12/2008
... especially love the part where I get to send the tires to Global Tire! Don't wear good clothes, you'll be sorry. Also, if you have more than one product line, be sure to use the correct code on Global Tire or your claim won't match once you submit...
Part Warranty - 06/06/2008
Would like to know how you handle this.replaced motor for sliding door on venture van. motor was bad replaced with another one,recheck ok.would you add a line to same RO or write a new RO for part warranty for defective motor.dont see how the same labor...
Re: SPEC. COV #00064G CLARIFICATION - 03/26/2008
... THE REPAIRS DONE BY PLACES SUCH AS AER. I DON'T KNOW IF IT APPLIES IN THIS SITUATION THOUGH. IF YOU LOOK AT THE CLAIMS HISTORY IN DEALERWORLD THERE IS ALWAYS A CLAIM FROM THE ELECTRONICS FACILITY THAT HAS HANDLED THE EXCHANGE OR REPAIR OF THE EXCH...
Re: 06-02-32-010A CLARIFICATION - 03/19/2008
We don't flag any time but write down the TSB# and all notes pertinent to the tech's findings. If and when there is a fix, the repair goes to the same tech and we flag him then. Zero time because there was zero repair.
Re: Warranty Compliance - 11/25/2008
WOW, THAT'S NASTY! Having the times written beside each operation should suffice, saves the running back and forth to time punch each part of the operation don't you think? If it's documented correctly, it would save several tenths of travel time!
Re: How is business? - 11/18/2008
... week it could be slow again. We've had to lay off 2 sales personnel already, possibly more if it doesn't pick up. I don't think it's just our area, it seems to be all over. ...
Re: ANY KIA PEOPLE OUT THERE - 10/09/2008
... anything else is found (usually a transportation claim, ugh) we put it on a separate RO. That way you don't have your prep standing open on your schedule and all the paperwork for the warranty claim stands alone. I don't remember reading anything specifically...
Re: OPTION CODE VAT - DEALER INSTALLED CHROME GRILLE - 10/06/2008
What is the TSB number, or where do I go on DealerConnect to find the document number? SI won't let me use the number you gave me in document search.
Re: Rental Cars - 10/17/2008
If you go to reference cards on the forum. And go down to GM Rental Allowance Guidelines, there is a download and it will bring up the rental fees, and makes of the cars. Hope this will help you out.
Re: Rear Object Sensor question - 02/26/2009
... mix, they actually mixed 3 separate times... not that it should be GM's problem... just wondering what that is actually for? ...
Re: PDI FLUID ADD CLAIMS - 12/29/2008
... in net items and H route for payment, I make sure there is a good story or my DVM doesn't know what to do with it. ...
Re: GMPP RADIOS AND CLUSTERS - 01/09/2009
The only way I've been able to get GMPP to pay claims on radios & clusters the first time is to call them before I download and give them the info. They tell me to wait a day before I download, they will give me a total they will pay and it works well...
Re: AUTHORIZATION P - 12/11/2008
... after a claim has rejected. I agree with Mark, it doesn't get much, but my DSM told me that if you use it then you also must H route it because it doesn't go far, but with a little help from your DSM it can go much further. ...
Re: IGNITION CYLINDER REPLACEMENT - 12/08/2008
I don't think I'd submit a second labor op for the key. That would indicate there was a problem with the key. Should go under the cylinder labor op since the key was replaced due to the cylinder failure. Our keys are GM#'s also. I think I have just...
Re: Warranty Admin. job description - 12/04/2008
... accurate, all supporting documents are attached and that I get the thing paid. Don't really know what all you are looking for....
Re: PDI-ADVANCED 2-WAY REMOTE START - 12/18/2008
... is listed under dealer installed accessories for that vin but I don't see anything telling what is pays it says to submit as straight time and those have to H routed found the doc# in the search. ...
Re: Warranty Admin. job description - 12/18/2008
Just one thing to keep in mind...I was told this at a warranty workshop I attended...ultimately you are responsible for anything you submit. The claims you submit are submitted over the internet per se and that falls in the FCC jurisdiction. If you submit...
Re: Labor Op Help Please!!! - 08/13/2008
I HAVE NEVER DONE A PDI ADD ON ACCESSORIES AND NEED TO KNOW IF ALL LABOR FOR PDI PLUS ADD ON GOES TOGETHER WHEN SUBMITTING PDI CLAIM OR IF I HAVE TO USE SEPERATE CLAIM WITH SEPERATE LABOR OPS? PLEASE HELP IAM DOING A 09 G6 PDI WITH GRILL INSERTS, EXHAUST...
Re: Labor Op Help Please!!! - 08/13/2008
... to get paid for the labor of the install.? do i claim that on the pdi ro?? is the 63.00 dollars what gm sends to parts for labor install and how do i flag the tech? do i flag them on the pdi ro?? i read the tsb and it still didnt tell me how to pay...
Re: GLOBAL WARRANTY - 08/22/2008
Had to due claims at our dodge store for awhile.after looking at this it is almost like dodge.alot more time consuming especially after being on GM for so long.will be like starting all over again.
Re: LEFT QUARTER PANEL - 08/28/2008
... memo and I will have to call New Veh. Damage to get it corrected! I can post on it tomorrow if you'd like. Don't you just love T-claims!! ;-)...
Re: VEHICLE MODIFIED - 09/12/2008
No, Warranty is not respondsible. But, that said, did the customer buy the truck like that? If they did, from your dealership, some assistance should be offered internally. If it's something they did or had done on their own, I'd ask them to pay the difference...
Re: DIAL INDICATOR READINGS ??? - 08/12/2008
... Please be advised that there is a dial indicator measurement required. he made reference to document 1558592.one more thing to get techs to document. ...
Re: cadillac premium care - 07/17/2008
... see rotate on it.I found that in SI doc number 923393.Unless of course,they have GMPP-MIC which you can check on viss.HTH...
Re: Tire Claim - 07/15/2008
YOU ARE USING YOUR EMPOWERMENT, YOU JUST DON'T HAVE TO AUTHORIZE IT BECAUSE IT IS AN ADD CREDIT TO THE TIRE CLAIM. AS LONG AS THE CLAIMS IS DOCUMENTED AND THE ALIGNMENT IS JUSTIFIED TO PREVENT FUTURE TIRE DAMAGE TO THE REPLACEMENT TIRES, THE CLAIM W...
What is the correct procedure? - 06/23/2008
... was replaced on the same side, same line? I have already read 07-08-64-007C. Any clarification would be appreciated. Thanks......
Re: Does anyone use ACS? - 06/30/2008
... in the shop really is an asset when doing warranty! We speak the same language! Good Luck! May your computer last as long as you!...
Re: Over The Counter Part Warranties - 07/11/2008
Thanks! I'm grateful for everyone on this forum... you are all so helpful. I finally don't feel like I'm alone doing the warranty!
Claim Lost in the Black Hole???? - 08/12/2008
... I received a claim acknowledgement for our dealer number that says "case info - no r.o. info". WHAT? So, I called DBC again, and they don't know what I'm referring to. They said to submit the claim again (5th time). I got the same acknowledgement...
Re: Labor Op Help Please!!! - 08/13/2008
... to get paid for the labor of the install.? do i claim that on the pdi ro?? is the 63.00 dollars what gm sends to parts for labor install and how do i flag the tech? do i flag them on the pdi ro?? i read the tsb and it still didnt tell me how to pay...
Re: Claim Lost in the Black Hole???? - 08/14/2008
[quote] Mark: Shooting in the dark here--but are you just reopening the claim in WINS e-claims and resubmitting? I wonder if you deleted the original claim from WINS e-Claims and re-enter the whole claim as new if it might make a difference?? Maybe...
Re: Transportation claims - 10/08/2008
... Shelly Shannon at the DBC new car department, nor can I 'h'route it either. Very frustrating if you have one of these claims! [/quote] I stand corrected!! For some reason I thought they could. T-claims are such a pain in the rear--you'd think they...
Re: BATTERY (CONFUSION) - 05/23/2008
Sounds like you've got it-diag does include the charging system test, but pays exceptionally poorly- if needed yes do the OLH. Also, make sure to get that sticker off the battery because it does have battery warranty info on it which no longer applies....
Re: Cracked pads - 05/20/2008
... correction or complaint, condition, correction. He needs to state brake pads are cracked and what CAUSED the cracks. If he cant determine the cause, he needs to write that he is unable to determine the cause of failure. I went to a warranty class...
Forum - 05/08/2008
... newly updated brake procedures and from my reading on page 2 of the bulletin under "Warranty Sys. Documentation" it states: "When using any one of the brake labor operations (including brake pad replacements) listed in this bulletin (except for H9709...
Re: HVAC ODOR - 07/09/2010
... .3-.4 depending on how involved the tech had to get. Never had any problems. [/quote] LOL .3 would be ONE LONG SNIFF! and it would only take like 5 minutes tops to install the spray. I watched our slowest tech get it done faster than that! hah...
Re: PDI BATTERY - 12/03/2010
P-P Art. 2.1.11- Would be a warranty transaction. I think you'll still have to call PQC for auth. as with any battery under 250 miles.
Re: GLOBAL WARRANTY (transistion) - 03/04/2010
... it changed compared to sending up when using Wins.. [/quote] ITS NOT ANYMORE COMPLICATED AFTER YOU GET THE HANG OF IT....YOU HAVE TO USE SEVERAL SCREENS TO GET IT SUBMITTED AND PROOF OF PAYMENT ETC...THEY DO HAVE SOME ADP TRAINING YOU CAN TAKE THAT...
Re: GWM-MAJOR ASSEMBLY - 02/22/2010
... PRICE DIFFERENCE OR A RENTAL.) (ASSEMBLY REPL. UNDER BASE AND OR CUV WARRANTY OR PWR WARR.) FROM WHAT I AM UNDERSTANDING IN GWM, THESE ITEMS WOULD GO INTO NET AMOUNT. PQC DOESN'T PAY FOR THOSE, SO HOW CAN IT GO ON THE SAME LINE? ANYONE KNOW HOW THIS...
Re: GWM-MAJOR ASSEMBLY - 02/22/2010
... PRICE DIFFERENCE OR A RENTAL.) (ASSEMBLY REPL. UNDER BASE AND OR CUV WARRANTY OR PWR WARR.) FROM WHAT I AM UNDERSTANDING IN GWM, THESE ITEMS WOULD GO INTO NET AMOUNT. PQC DOESN'T PAY FOR THOSE, SO HOW CAN IT GO ON THE SAME LINE? ANYONE KNOW HOW THIS...
GWM-MAJOR ASSEMBLY - 02/18/2010
... PRICE DIFFERENCE OR A RENTAL.) (ASSEMBLY REPL. UNDER BASE AND OR CUV WARRANTY OR PWR WARR.) FROM WHAT I AM UNDERSTANDING IN GWM, THESE ITEMS WOULD GO INTO NET AMOUNT. PQC DOESN'T PAY FOR THOSE, SO HOW CAN IT GO ON THE SAME LINE? ANYONE KNOW HOW THIS...
What are your dealership’s operating hours? - 06/07/2010
... an OPEN FOR YOU campaign offering your customers the best dealership experience possible! What are your dealership's operating hours? ...
DA report replacement? - 04/12/2010
... high on labor for certain repairs. Can anyone help me find this? I don't want an audit! Thank you, Erin...
AFTERMARKET ROTORS - 05/12/2009
... repair. He authorized installing one factory rotor & one aftermarket rotor on a 2007 Lucerne. Does anyone know anything about this? Have a bulletin or document number? I don't recall seing ANYTHING like this, and am concerned because the customer...
Re: AFTERMARKET ROTORS - 05/13/2009
DID YOU SUBMIT THAT AFTERMARKET ROTOR TO GM FOR PAYMENT? IF SO, DID THEY PAY IT? I THINK I WOULD HAVE CALLED THE DVM AND GOTTEN THEM INVOLVED, BUT IF THE SM DID THIS WITHOUT YOUR KNOWLEDGE AND YOU'RE FINDING OUT AFTER THE FACT, I SAY KILL THE SM. IF...
Re: Global Warranty Management - 12/30/2009
... looks like the list we received does show the full North Central Region so if you want to tell me what dealership you're at I might be able to find it also....
No, Warranty is not respondsible. But, that said, did the customer buy the truck like that? If they did, from your dealership, some assistance should be offered internally. If it's something they did or had done on their own, I'd ask them to pay the difference...
Re: DIAL INDICATOR READINGS ??? - 08/12/2008
... Please be advised that there is a dial indicator measurement required. he made reference to document 1558592.one more thing to get techs to document. ...
Re: cadillac premium care - 07/17/2008
... see rotate on it.I found that in SI doc number 923393.Unless of course,they have GMPP-MIC which you can check on viss.HTH...
Re: Tire Claim - 07/15/2008
YOU ARE USING YOUR EMPOWERMENT, YOU JUST DON'T HAVE TO AUTHORIZE IT BECAUSE IT IS AN ADD CREDIT TO THE TIRE CLAIM. AS LONG AS THE CLAIMS IS DOCUMENTED AND THE ALIGNMENT IS JUSTIFIED TO PREVENT FUTURE TIRE DAMAGE TO THE REPLACEMENT TIRES, THE CLAIM W...
What is the correct procedure? - 06/23/2008
... was replaced on the same side, same line? I have already read 07-08-64-007C. Any clarification would be appreciated. Thanks......
Re: Does anyone use ACS? - 06/30/2008
... in the shop really is an asset when doing warranty! We speak the same language! Good Luck! May your computer last as long as you!...
Re: Over The Counter Part Warranties - 07/11/2008
Thanks! I'm grateful for everyone on this forum... you are all so helpful. I finally don't feel like I'm alone doing the warranty!
Claim Lost in the Black Hole???? - 08/12/2008
... I received a claim acknowledgement for our dealer number that says "case info - no r.o. info". WHAT? So, I called DBC again, and they don't know what I'm referring to. They said to submit the claim again (5th time). I got the same acknowledgement...
Re: Labor Op Help Please!!! - 08/13/2008
... to get paid for the labor of the install.? do i claim that on the pdi ro?? is the 63.00 dollars what gm sends to parts for labor install and how do i flag the tech? do i flag them on the pdi ro?? i read the tsb and it still didnt tell me how to pay...
Re: Claim Lost in the Black Hole???? - 08/14/2008
[quote] Mark: Shooting in the dark here--but are you just reopening the claim in WINS e-claims and resubmitting? I wonder if you deleted the original claim from WINS e-Claims and re-enter the whole claim as new if it might make a difference?? Maybe...
Re: Transportation claims - 10/08/2008
... Shelly Shannon at the DBC new car department, nor can I 'h'route it either. Very frustrating if you have one of these claims! [/quote] I stand corrected!! For some reason I thought they could. T-claims are such a pain in the rear--you'd think they...
Re: BATTERY (CONFUSION) - 05/23/2008
Sounds like you've got it-diag does include the charging system test, but pays exceptionally poorly- if needed yes do the OLH. Also, make sure to get that sticker off the battery because it does have battery warranty info on it which no longer applies....
Re: Cracked pads - 05/20/2008
... correction or complaint, condition, correction. He needs to state brake pads are cracked and what CAUSED the cracks. If he cant determine the cause, he needs to write that he is unable to determine the cause of failure. I went to a warranty class...
Forum - 05/08/2008
... newly updated brake procedures and from my reading on page 2 of the bulletin under "Warranty Sys. Documentation" it states: "When using any one of the brake labor operations (including brake pad replacements) listed in this bulletin (except for H9709...
Re: HVAC ODOR - 07/09/2010
... .3-.4 depending on how involved the tech had to get. Never had any problems. [/quote] LOL .3 would be ONE LONG SNIFF! and it would only take like 5 minutes tops to install the spray. I watched our slowest tech get it done faster than that! hah...
Re: PDI BATTERY - 12/03/2010
P-P Art. 2.1.11- Would be a warranty transaction. I think you'll still have to call PQC for auth. as with any battery under 250 miles.
Re: GLOBAL WARRANTY (transistion) - 03/04/2010
... it changed compared to sending up when using Wins.. [/quote] ITS NOT ANYMORE COMPLICATED AFTER YOU GET THE HANG OF IT....YOU HAVE TO USE SEVERAL SCREENS TO GET IT SUBMITTED AND PROOF OF PAYMENT ETC...THEY DO HAVE SOME ADP TRAINING YOU CAN TAKE THAT...
Re: GWM-MAJOR ASSEMBLY - 02/22/2010
... PRICE DIFFERENCE OR A RENTAL.) (ASSEMBLY REPL. UNDER BASE AND OR CUV WARRANTY OR PWR WARR.) FROM WHAT I AM UNDERSTANDING IN GWM, THESE ITEMS WOULD GO INTO NET AMOUNT. PQC DOESN'T PAY FOR THOSE, SO HOW CAN IT GO ON THE SAME LINE? ANYONE KNOW HOW THIS...
Re: GWM-MAJOR ASSEMBLY - 02/22/2010
... PRICE DIFFERENCE OR A RENTAL.) (ASSEMBLY REPL. UNDER BASE AND OR CUV WARRANTY OR PWR WARR.) FROM WHAT I AM UNDERSTANDING IN GWM, THESE ITEMS WOULD GO INTO NET AMOUNT. PQC DOESN'T PAY FOR THOSE, SO HOW CAN IT GO ON THE SAME LINE? ANYONE KNOW HOW THIS...
GWM-MAJOR ASSEMBLY - 02/18/2010
... PRICE DIFFERENCE OR A RENTAL.) (ASSEMBLY REPL. UNDER BASE AND OR CUV WARRANTY OR PWR WARR.) FROM WHAT I AM UNDERSTANDING IN GWM, THESE ITEMS WOULD GO INTO NET AMOUNT. PQC DOESN'T PAY FOR THOSE, SO HOW CAN IT GO ON THE SAME LINE? ANYONE KNOW HOW THIS...
What are your dealership’s operating hours? - 06/07/2010
... an OPEN FOR YOU campaign offering your customers the best dealership experience possible! What are your dealership's operating hours? ...
DA report replacement? - 04/12/2010
... high on labor for certain repairs. Can anyone help me find this? I don't want an audit! Thank you, Erin...
AFTERMARKET ROTORS - 05/12/2009
... repair. He authorized installing one factory rotor & one aftermarket rotor on a 2007 Lucerne. Does anyone know anything about this? Have a bulletin or document number? I don't recall seing ANYTHING like this, and am concerned because the customer...
Re: AFTERMARKET ROTORS - 05/13/2009
DID YOU SUBMIT THAT AFTERMARKET ROTOR TO GM FOR PAYMENT? IF SO, DID THEY PAY IT? I THINK I WOULD HAVE CALLED THE DVM AND GOTTEN THEM INVOLVED, BUT IF THE SM DID THIS WITHOUT YOUR KNOWLEDGE AND YOU'RE FINDING OUT AFTER THE FACT, I SAY KILL THE SM. IF...
Re: Global Warranty Management - 12/30/2009
... looks like the list we received does show the full North Central Region so if you want to tell me what dealership you're at I might be able to find it also....
GMPP question-repair overlap - 08/19/2009
... Seems to me last time I tried to "B" auth something for GMPP it rejected. Any help/advice would be appreciated. P.S. - We don't have a GMPP rep....
Re: Global Warranty Management - 10/22/2009
Once you're in training do a course search for "warranty" and it will come up. The course# and name are: VWGWM.A7W Global Warranty Management System Foundation Training. I've been going through it, it's not too bad.
Re: Onstar - 05/31/2012
Uh oh. Did you use the "round file"? lol Try #05-08-46-006R it may be what you're looking for?
Re: What would you do? - 07/31/2012
... enthusiasm. As long as your docs are there and your butt is covered, it's none of GM business what the customer paid in labor. [/quote] I agree with this. Yes, WSC says you need to put customer labor in, however we have done a few claims with parts...
Labor time updates - 03/13/2013
... job card open date. I don't know if I just don't remember hearing/seeing this or now. Thought I would let you know....
Re: Need HELP! - 08/08/2013
... by your Service Manager. It could be 0.5 hrs or it could be 20.0 hours. It just depends on what YOU and YOUR Service Manager deem reasonable and necessary to satisfy your customer. You will also need to sell it to your DMA. There is no labor operation...
Re: Oil Consumption - 12/03/2013
... allowed the pin to slide out and rub against the cylinder wall, causing a massive gouge. Unless you have scope in your shop, you'll need to do some disassembly. Good Luck....
Re: Requirements - 03/01/2011
[quote] AngelaW: [quote] Tonia: We have a list of required documents needed posted so techs know what is needed to get paid. If the document is not attached, no pay. [/quote] Where would one get a list of the most used documents? I am new to warranty...
Re: GWM - 01/19/2012
[quote] hkchevy1:Can you submit each claim individually from your DMS? It doesn't have to be a "batch". [/quote] This is the part that is being shut down. The interactive side where you submit one at a time will not work during the shutdown. The...
Re: Is anyone else on Arkona?? - 11/17/2011
No, we are on AutoMate. Sounds like they could be clones. Pain in the rumpus here too. Freezes and then you lose everything you've been working on. Randomly transmits half of a claim, or leaves parts off, or even VINs. I'm sorry you are having a rough...
Re: Pre-Authorization Requests for Transmission/Engine/Tires etc - 11/30/2011
I think tires are the only ones that will automatically change to an accepted status. For Transmissions and Engines you are just setting up the Pre-Auth, then when you call PQC with your final line totals, etc. they can look up the Pre-Auth # you've...
What should I do? - 12/06/2011
... the unit causing the buttons to stick". He had to replace the unit. When they told the customer what was found she insisted she doesn't even drink coffee and although her daughter drives the car at times she doesn't believe she had spilled coffee into...
Re: FRT FLOOR CONSOLE ARMREST - 02/22/2012
C2740 Door And/Or Pad, Console Compartment - R&R Or Replace LABOR CODE: C2740 .2 P.S. - Don't you just LOVE how the LTG, EPIC and the techs all call the same part a different name? We are awesome! We can find anything with perserverance! HAhaha! When...
What Would You Do - 07/17 - 06/19/2017
... the flywheel also indicated as the causal part. Because the vehicle had 65,000 miles on the odometer, the claim was originally written up as customer pay. Once the cause of failure was determined, management authorized the change from customer pay...
Forum - 03/15/2017
I called the DBC because we just had a claim reduce for the coolant. He said there's no bulletin per se, but if you search Warranty Job Aids in the Global Connect search box and click on the first option titled Warranty Processing Job Aids, make...
1234yf Refrigerant - 04/07/2017
... condensor replacement. So do we use the add time of .3 for recover and recharge on the 2017 youkon although it uses the 1234yf?...
Forum - 02/09/2018
... procedure" then it is included in the base time. Otherwise unless you are just doing an regen, you would claim regen time as OLH based on actual punch time. In other words, the tech doesn't get an hour because he wants an hour and the op for that...
Re: Transmission Types - 12/16/2015
... and load the vehicle yr/make/model. Go into Service Manuals/Bulletins Right under the search dropdown (where you select either document or title), click on RPO Code List. From there, find your transmission code (MH6, MX7, etc found in your build) On...
Re: DMA PRE-APPROVAL - 10/16/2015
I have encountered a similar scenario to the one you have described...bulletin originally published as A/T & then updated to 7.0 hours at the time of the repair procedure. I advised the dealer to confirm that documentation supported the excessive time...
Forum - 02/20/2017
... see it my way. Plus our new Service Director gives me lots of leeway on warranty and what it requires. Ultimately, when your in an audit situation, it's you that are the one under the microscope and will be held accountable. If it feels...
Printing IVH at job card write up - 05/09/2016
... not limited to the following: Service history printouts GM IVH, or Service Workbench Dashboard." What do you do at your dealership to satisfy this requirement? Do you print and attach a copy of the IVH to every job card at write up? Or do you interpret...
Forum - 01/17/2020
I have told my techs that if SPS does not give them the BN code (block) to just program the module and do the setup the second time. I get 4 codes and match them line for line. That way the techs are doing the work and GM can't say we aren't. If they...
Forum - 01/17/2020
... component" coverage. If the opcodes are not on the powertrain list then it must be inside 8/80 or whatever the E2 limits are for that vehicle. You have to be very careful because some of those have different limits based on the GVW. Without looking I...
Forum - 11/25/2019
... charging schedule GM will not pay it. Short version, someone is going to have to eat it. Whatever department makes money off the use of the rentals. (guess which one that is?) ;) I have gotten one paid, one time, ever....
Forum - 10/31/2019
... is a different situation. I still make my advisors follow regular processes to ensure that I don't get into arguments with WSC. It is overkill but most of them don't seem to be able to grasp the difference between that and a regular warranty situation...
... Seems to me last time I tried to "B" auth something for GMPP it rejected. Any help/advice would be appreciated. P.S. - We don't have a GMPP rep....
Re: Global Warranty Management - 10/22/2009
Once you're in training do a course search for "warranty" and it will come up. The course# and name are: VWGWM.A7W Global Warranty Management System Foundation Training. I've been going through it, it's not too bad.
Re: Onstar - 05/31/2012
Uh oh. Did you use the "round file"? lol Try #05-08-46-006R it may be what you're looking for?
Re: What would you do? - 07/31/2012
... enthusiasm. As long as your docs are there and your butt is covered, it's none of GM business what the customer paid in labor. [/quote] I agree with this. Yes, WSC says you need to put customer labor in, however we have done a few claims with parts...
Labor time updates - 03/13/2013
... job card open date. I don't know if I just don't remember hearing/seeing this or now. Thought I would let you know....
Re: Need HELP! - 08/08/2013
... by your Service Manager. It could be 0.5 hrs or it could be 20.0 hours. It just depends on what YOU and YOUR Service Manager deem reasonable and necessary to satisfy your customer. You will also need to sell it to your DMA. There is no labor operation...
Re: Oil Consumption - 12/03/2013
... allowed the pin to slide out and rub against the cylinder wall, causing a massive gouge. Unless you have scope in your shop, you'll need to do some disassembly. Good Luck....
Re: Requirements - 03/01/2011
[quote] AngelaW: [quote] Tonia: We have a list of required documents needed posted so techs know what is needed to get paid. If the document is not attached, no pay. [/quote] Where would one get a list of the most used documents? I am new to warranty...
Re: GWM - 01/19/2012
[quote] hkchevy1:Can you submit each claim individually from your DMS? It doesn't have to be a "batch". [/quote] This is the part that is being shut down. The interactive side where you submit one at a time will not work during the shutdown. The...
Re: Is anyone else on Arkona?? - 11/17/2011
No, we are on AutoMate. Sounds like they could be clones. Pain in the rumpus here too. Freezes and then you lose everything you've been working on. Randomly transmits half of a claim, or leaves parts off, or even VINs. I'm sorry you are having a rough...
Re: Pre-Authorization Requests for Transmission/Engine/Tires etc - 11/30/2011
I think tires are the only ones that will automatically change to an accepted status. For Transmissions and Engines you are just setting up the Pre-Auth, then when you call PQC with your final line totals, etc. they can look up the Pre-Auth # you've...
What should I do? - 12/06/2011
... the unit causing the buttons to stick". He had to replace the unit. When they told the customer what was found she insisted she doesn't even drink coffee and although her daughter drives the car at times she doesn't believe she had spilled coffee into...
Re: FRT FLOOR CONSOLE ARMREST - 02/22/2012
C2740 Door And/Or Pad, Console Compartment - R&R Or Replace LABOR CODE: C2740 .2 P.S. - Don't you just LOVE how the LTG, EPIC and the techs all call the same part a different name? We are awesome! We can find anything with perserverance! HAhaha! When...
What Would You Do - 07/17 - 06/19/2017
... the flywheel also indicated as the causal part. Because the vehicle had 65,000 miles on the odometer, the claim was originally written up as customer pay. Once the cause of failure was determined, management authorized the change from customer pay...
Forum - 03/15/2017
I called the DBC because we just had a claim reduce for the coolant. He said there's no bulletin per se, but if you search Warranty Job Aids in the Global Connect search box and click on the first option titled Warranty Processing Job Aids, make...
1234yf Refrigerant - 04/07/2017
... condensor replacement. So do we use the add time of .3 for recover and recharge on the 2017 youkon although it uses the 1234yf?...
Forum - 02/09/2018
... procedure" then it is included in the base time. Otherwise unless you are just doing an regen, you would claim regen time as OLH based on actual punch time. In other words, the tech doesn't get an hour because he wants an hour and the op for that...
Re: Transmission Types - 12/16/2015
... and load the vehicle yr/make/model. Go into Service Manuals/Bulletins Right under the search dropdown (where you select either document or title), click on RPO Code List. From there, find your transmission code (MH6, MX7, etc found in your build) On...
Re: DMA PRE-APPROVAL - 10/16/2015
I have encountered a similar scenario to the one you have described...bulletin originally published as A/T & then updated to 7.0 hours at the time of the repair procedure. I advised the dealer to confirm that documentation supported the excessive time...
Forum - 02/20/2017
... see it my way. Plus our new Service Director gives me lots of leeway on warranty and what it requires. Ultimately, when your in an audit situation, it's you that are the one under the microscope and will be held accountable. If it feels...
Printing IVH at job card write up - 05/09/2016
... not limited to the following: Service history printouts GM IVH, or Service Workbench Dashboard." What do you do at your dealership to satisfy this requirement? Do you print and attach a copy of the IVH to every job card at write up? Or do you interpret...
Forum - 01/17/2020
I have told my techs that if SPS does not give them the BN code (block) to just program the module and do the setup the second time. I get 4 codes and match them line for line. That way the techs are doing the work and GM can't say we aren't. If they...
Forum - 01/17/2020
... component" coverage. If the opcodes are not on the powertrain list then it must be inside 8/80 or whatever the E2 limits are for that vehicle. You have to be very careful because some of those have different limits based on the GVW. Without looking I...
Forum - 11/25/2019
... charging schedule GM will not pay it. Short version, someone is going to have to eat it. Whatever department makes money off the use of the rentals. (guess which one that is?) ;) I have gotten one paid, one time, ever....
Forum - 10/31/2019
... is a different situation. I still make my advisors follow regular processes to ensure that I don't get into arguments with WSC. It is overkill but most of them don't seem to be able to grasp the difference between that and a regular warranty situation...
Forum - 08/27/2019
The job card must contain time punch documentation due to the part warranty. All standard warranty and policy repair time must be documented on the technician's time ticket by job card. (P&P Article 3.2.8) As a best practice, encourage technician...
Forum - 05/22/2019
Thanks for the responses to this body shop issue! The front side door outer panel refinish color/clear coat labor operation was selected for this claim. The warranty administrator calculated the base labor time, add time for R&I door side...
Forum - 05/31/2019
... have to have a seperate punch time, & it probably wouldn't hurt to have them add to the story what other electrical tests they performed or what wires or connectors were tested. This is your proof that the electrical diagnosis is legit. P&P...
Dealertrack/Xtime---- a heads up - 06/15/2018
... box it puts the Customer Complaint Code description and also the Cause Code description as what is the complaint. I have tried it with other claims such as special coverages and it still does the same. We have been in contact with Dealertrack...
Forum - 03/19/2018
Thank you for your input, I like the idea of keeping the first page to show version and document information. I have started doing that. The big one for me is we have been doing a lot of special policy piston jobs and they print the policy every time,...
Reimbursing Customer for Rental Expense - 03/28/2018
... be three days at $38 dollars a day and to submit this in the Net-Rental fields. So that's what we did. A day or so later we get a call from GM/CAC asking if the vehicle had been towed. They were reviewing whether or not they would reimburse...
Forum - 02/11/2019
... Warranty document. Or, in SI, for example, take a look at Document ID 4641436 (scroll to the What is Not Covered section)....
What do you do? - 01/23/2019
... and modified it to maintain tracking information. If I find an RO that is not compliant I document what needs to be corrected, tag the invoice with instructions, and identify dates when they are handed to whoever is documented to have the ticket. I update...
Forum - 01/11/2019
... prompted to prevent rejects. If they are paying then as long as it is recorded on the job card I would let GM and your DMS fight it out. If you are getting rejects, then that will definitely drive up your reject rate and I would stop until a solution...
Forum - 08/20/2018
... things I don't really do but I expect them to consider my abilities and certifications, which they would be in a much worse position without. I'm thinking I will ask them for an increase on my weekly salary capped with either .75 or 1.0 percent of the...
Forum - 10/14/2021
... inspection), or other supporting documentation. The explanation must specifically describe what the service manager saw or verified upon inspection or road test. Multiple additional concerns must each contain this approval. The customer must be contacted...
Forum - 12/10/2020
... of Mail Out Reviews! Recommend compiling as much of the job card documentation as possible. You may elect to "reprint" the hard copy and document the circumstances with management authorization. Although, with that being said, it may not be...
Forum - 01/11/2021
For audit purposes, I would flag it as an added line. If you do a manual submission in global warranty and don't flag it, GM looks at it in an audit situation they will accuse you of a word I don't like to use. I would also follow that with a comment...
Forum - 03/11/2021
... to find examples but you hit the high points. Just make sure the SM is not vague and details what the authorization is for. By that I mean don't just say "olh and parts for consequential damage in transmission", he needs to document something like...
Forum - 02/04/2021
Well in review of this process I have found we are doing about 20 things wrong on these recalls. Techs are throwing away packaging, tossing the document inside that is supposed to be filled out, cutting wires without using the shorting connector to avoid...
Forum - 03/08/2023
... but it will not let you claim it until the install information is submitted. If the other dealer would go in and enter the labor op, part number and date (it can be added up to 2 years after since its a $0 claim), then as soon as you see it in the bottom...
Forum - 03/15/2023
... thier job. Having been a rep for 40 yrs i saw it lots,,,they get this deer stare,,,,like what just happened....but having said so the ones it happened to didnt know what was going on in the shop cause they never looked at the job cards. You...
Forum - 03/13/2023
... gets an hour and if he replaces the module he gets an hour. I don't have your vehicle context but what I might do to verify the labor is go into LTG and look up the base operation for the converter and if it is less than the hour then don't waste your...
Forum - 03/23/2023
Thanks ewill3rd. Yeah I'm going to do that and submit a feedback on it. I spoke with my DVM about it the other day and he also agreed. Starting to feel so overwhelmed with all the stuff that's being added. SAVI starting in just about another week....
Forum - 01/25/2022
... chart that I have shared with a couple people. If anyone is interested once I get it cleaned up I would be happy to send out some copies ...
Forum - 05/12/2022
... the rest to discount. Here we do it differently, we have an agreement with parts to bill these for what the net is. I print charts and hand them to all the parts staff. On the mid-engine Vette I think here the parts are billed at $172.25, so 121.75 goes...
What Would You Do - 06/22 - 05/25/2022
... button, the second line addressed a concern with the driver side inside wall panel trim breaking down in the rear hatch area, with the passenger side inside wall panel trim break down concern on the third line of the claim. The technician found...
Forum - 08/31/2022
... to OLH or ST. From my view, to directly answer your question, those things are the same. I think what they are trying to say overall is if you are using your 2.0 published add for clean and recondition you don't need time punches under the new policy...
Forum - 07/11/2024
... have system discounts after. I forget how they break down the labor between the two services but you have to get with your SM to decide. I just finish out the booking because they always do it wrong. Truthfully you just have to find a way to hit that...
Forum - 07/11/2024
... replacement while 5758320 the main battery on a 23 HD Silverado. If I could post pictures I would show you but the drop down is on the top right of the screen and takes you to the repair procedure for that operation code on ALMOST every repair....
The job card must contain time punch documentation due to the part warranty. All standard warranty and policy repair time must be documented on the technician's time ticket by job card. (P&P Article 3.2.8) As a best practice, encourage technician...
Forum - 05/22/2019
Thanks for the responses to this body shop issue! The front side door outer panel refinish color/clear coat labor operation was selected for this claim. The warranty administrator calculated the base labor time, add time for R&I door side...
Forum - 05/31/2019
... have to have a seperate punch time, & it probably wouldn't hurt to have them add to the story what other electrical tests they performed or what wires or connectors were tested. This is your proof that the electrical diagnosis is legit. P&P...
Dealertrack/Xtime---- a heads up - 06/15/2018
... box it puts the Customer Complaint Code description and also the Cause Code description as what is the complaint. I have tried it with other claims such as special coverages and it still does the same. We have been in contact with Dealertrack...
Forum - 03/19/2018
Thank you for your input, I like the idea of keeping the first page to show version and document information. I have started doing that. The big one for me is we have been doing a lot of special policy piston jobs and they print the policy every time,...
Reimbursing Customer for Rental Expense - 03/28/2018
... be three days at $38 dollars a day and to submit this in the Net-Rental fields. So that's what we did. A day or so later we get a call from GM/CAC asking if the vehicle had been towed. They were reviewing whether or not they would reimburse...
Forum - 02/11/2019
... Warranty document. Or, in SI, for example, take a look at Document ID 4641436 (scroll to the What is Not Covered section)....
What do you do? - 01/23/2019
... and modified it to maintain tracking information. If I find an RO that is not compliant I document what needs to be corrected, tag the invoice with instructions, and identify dates when they are handed to whoever is documented to have the ticket. I update...
Forum - 01/11/2019
... prompted to prevent rejects. If they are paying then as long as it is recorded on the job card I would let GM and your DMS fight it out. If you are getting rejects, then that will definitely drive up your reject rate and I would stop until a solution...
Forum - 08/20/2018
... things I don't really do but I expect them to consider my abilities and certifications, which they would be in a much worse position without. I'm thinking I will ask them for an increase on my weekly salary capped with either .75 or 1.0 percent of the...
Forum - 10/14/2021
... inspection), or other supporting documentation. The explanation must specifically describe what the service manager saw or verified upon inspection or road test. Multiple additional concerns must each contain this approval. The customer must be contacted...
Forum - 12/10/2020
... of Mail Out Reviews! Recommend compiling as much of the job card documentation as possible. You may elect to "reprint" the hard copy and document the circumstances with management authorization. Although, with that being said, it may not be...
Forum - 01/11/2021
For audit purposes, I would flag it as an added line. If you do a manual submission in global warranty and don't flag it, GM looks at it in an audit situation they will accuse you of a word I don't like to use. I would also follow that with a comment...
Forum - 03/11/2021
... to find examples but you hit the high points. Just make sure the SM is not vague and details what the authorization is for. By that I mean don't just say "olh and parts for consequential damage in transmission", he needs to document something like...
Forum - 02/04/2021
Well in review of this process I have found we are doing about 20 things wrong on these recalls. Techs are throwing away packaging, tossing the document inside that is supposed to be filled out, cutting wires without using the shorting connector to avoid...
Forum - 03/08/2023
... but it will not let you claim it until the install information is submitted. If the other dealer would go in and enter the labor op, part number and date (it can be added up to 2 years after since its a $0 claim), then as soon as you see it in the bottom...
Forum - 03/15/2023
... thier job. Having been a rep for 40 yrs i saw it lots,,,they get this deer stare,,,,like what just happened....but having said so the ones it happened to didnt know what was going on in the shop cause they never looked at the job cards. You...
Forum - 03/13/2023
... gets an hour and if he replaces the module he gets an hour. I don't have your vehicle context but what I might do to verify the labor is go into LTG and look up the base operation for the converter and if it is less than the hour then don't waste your...
Forum - 03/23/2023
Thanks ewill3rd. Yeah I'm going to do that and submit a feedback on it. I spoke with my DVM about it the other day and he also agreed. Starting to feel so overwhelmed with all the stuff that's being added. SAVI starting in just about another week....
Forum - 01/25/2022
... chart that I have shared with a couple people. If anyone is interested once I get it cleaned up I would be happy to send out some copies ...
Forum - 05/12/2022
... the rest to discount. Here we do it differently, we have an agreement with parts to bill these for what the net is. I print charts and hand them to all the parts staff. On the mid-engine Vette I think here the parts are billed at $172.25, so 121.75 goes...
What Would You Do - 06/22 - 05/25/2022
... button, the second line addressed a concern with the driver side inside wall panel trim breaking down in the rear hatch area, with the passenger side inside wall panel trim break down concern on the third line of the claim. The technician found...
Forum - 08/31/2022
... to OLH or ST. From my view, to directly answer your question, those things are the same. I think what they are trying to say overall is if you are using your 2.0 published add for clean and recondition you don't need time punches under the new policy...
Forum - 07/11/2024
... have system discounts after. I forget how they break down the labor between the two services but you have to get with your SM to decide. I just finish out the booking because they always do it wrong. Truthfully you just have to find a way to hit that...
Forum - 07/11/2024
... replacement while 5758320 the main battery on a 23 HD Silverado. If I could post pictures I would show you but the drop down is on the top right of the screen and takes you to the repair procedure for that operation code on ALMOST every repair....
Forum - 04/16/2024
... down to Restricted Models. The Model Code Abbreviation is in GM Greek, so click on each to see what the Make and Models are. If it is in there, there is NO way around it. EV certifications are model specific too. So, if you are certified in one...
Forum - 03/14/2024
... fortunately most of these dealer owned vehicles just have one concern listed on the jc,,,but where you can get in trouble is where you have multiple lines. i personally dont see,,,at least at out store,,the ser mgr doing these write ups,,,we are too...
Dealer Owned Vehicle authorization procedure - 03/07/2024
... the rep said if we have say 3 things ( ac leak,,,trans leak,,,engine noise ) on the Job Card,,,you need 3 signatures,,,3 dates ,,,3 times,,,and a separate auth for say steering leak you need to say "inspected and verified steering leakage" and the same...
Forum - 12/12/2023
... for 30 years, starting as a tech, then a writer and now the manager. I know exactly what you mean about catering to bad employees, or even just permitting poor behaviour. I'd be lying if I said that I never "let it slide", but by no...
Forum - 01/26/2024
Your staff must never assume that a PRA is not required for a PRA restricted claim. The PRA group may decide you don't need their authorization for certain issues, however you are still required to submit it and get their response that indicates it is...
What Would You Do? - 06/23 - 05/23/2023
... 872 occurs when dongle vehicle data is required for the transaction and it is not received. What can be checked/confirmed when a claim rejects with error 872? First ensure that the scan is completed correctly, review the Before Plugging SAVI In...
Forum - 05/30/2023
... it again before the job card is closed. In those instances I go to the SAVI dashboard and print whatever scans are in the system for that VIN and attach them to the claim and route to WSC with an explanation. My understanding is also next month...
Forum - 04/25/2023
You're welcome, it looks like that vehicle was originally sold in Canada which is why the recall is open.
Forum - 10/18/2023
Is there a chart anywhere out there that shows what the different letters mean? I know the numbers are for the different levels but haven't seen anything for the letters. I think F is for fixed which means you've gotten out of the observation period you...
Forum - 07/24/2023
... search for "battery usage" and look for a document labeled 12V battery usage Open it and type in your vehicle model over the model column and verify the engine. Look at those settings and make sure they match your GR8 settings. If they don't then I can...
Forum - 01/26/2024
... charging forward at 100 miles an hour until they get it all straightened out then dropping it on your desk and telling you good luck. I'd give it back to the tech and tell him to search SI to find a TSB you can use or work with management to find...
Forum - 02/22/2024
Looking at the information you gave and your result I would tell you this, that document is more than likely wrong. First of all there are only 2 wheel bases so your labor should be one or the other, there is no "base" and short and long wheel base, it...
Forum - 12/04/2023
You have to be at 98% SAVI usage to earn auth G. Big secret what your number is though, you can't know unless you beg your DMA/DVM or whatever their title is this week. At the 2 stores I do we are not even close.
Forum - 04/08/2024
The problem is GM "updated" the form so that it makes no sense. Basically the agreed on amount is that last figure. Whatever the SM puts in that last field labeled "adjusted balance" is your deductible amount or "participation". I think you said you are...
Forum - 03/12/2021
I would reverse the original recall (full debit) and H-route the new invoice as the performing of the recall for whatever the required repair is. I would include an explanation that the cause of failure is directly related to the recall that on prior...
Forum - 02/15/2021
Still dealer maintenance responsibility. Maybe they changed their language but I wouldn't change any processes as far as new car batteries go. I didn't see anything in that article that would change my mind.
Forum - 06/17/2021
Okay, I don't want you to think all my guys are knuckle draggers. "TEST DROVE VEHICLE AND VERIFIED CUSTOMER CONCERN, CHECKED FOR CODES AND FOUND A P2723, DURING TEST DRIVE VERIFIED NO REVERSE, DELAYED SHIFT FROM 2-3, 3-4,AND 4TH INTO 5TH, FLUID CONDITION...
Forum - 09/28/2018
... returns with a warrantable failure. CCND - labor only - no OLH. Closest to labor operation - wouldn't recommend this solution as you may encounter a repeat repair scenario if the vehicle returns with a warrantable failure at a later date....
Forum - 11/27/2018
... 18-NA-263 is a helpful resource, as is Global Message GCUS-9-6241. Some key takeaways from the two documents: claimed diagnostic time must be fully supported by technician documentation (3 C's) management is responsible for the reasonableness of...
Forum - 07/31/2018
... though the package paid less. I just haven't noticed a bulleting or notice or anything that would indicate we wouldn't be getting as much as we used to....
Forum - 12/06/2019
... understood this is that if you replace both sides and each side has a separate labor op then you would submit the left side as one line and the right side as another line. If the repair only has one labor op which could be used for either side then you...
Forum - 01/17/2020
PET should be based on exchange unit with no parts price and net item $45.00 NIA. Customer participation would be whatever is on the PET. If you processed this as warranty anything and billed the part it is incorrect.
Forum - 01/17/2020
... issues yet. As kristen suggested though, if you get a reject I'd look for a close opcode that pays what you need and make sure it is not restricted and submit that way. I think you'll be fine though. CPO is supposed to be an extension of the base warranty...
Forum - 09/28/2016
... independently/separately, a unique job card line and corresponding labor operation would address the failure(s) - with OLH as necessary for the opposite side. ...
TOW CHARGES - 06/28/2017
... the basic warranty. It was returned to me stating that I had to remove the tow bill. The vehicle would not start. They stated that it wouldn't be paid under the warranty claim since it was still covered under basic. Was told that the customer would need...
... down to Restricted Models. The Model Code Abbreviation is in GM Greek, so click on each to see what the Make and Models are. If it is in there, there is NO way around it. EV certifications are model specific too. So, if you are certified in one...
Forum - 03/14/2024
... fortunately most of these dealer owned vehicles just have one concern listed on the jc,,,but where you can get in trouble is where you have multiple lines. i personally dont see,,,at least at out store,,the ser mgr doing these write ups,,,we are too...
Dealer Owned Vehicle authorization procedure - 03/07/2024
... the rep said if we have say 3 things ( ac leak,,,trans leak,,,engine noise ) on the Job Card,,,you need 3 signatures,,,3 dates ,,,3 times,,,and a separate auth for say steering leak you need to say "inspected and verified steering leakage" and the same...
Forum - 12/12/2023
... for 30 years, starting as a tech, then a writer and now the manager. I know exactly what you mean about catering to bad employees, or even just permitting poor behaviour. I'd be lying if I said that I never "let it slide", but by no...
Forum - 01/26/2024
Your staff must never assume that a PRA is not required for a PRA restricted claim. The PRA group may decide you don't need their authorization for certain issues, however you are still required to submit it and get their response that indicates it is...
What Would You Do? - 06/23 - 05/23/2023
... 872 occurs when dongle vehicle data is required for the transaction and it is not received. What can be checked/confirmed when a claim rejects with error 872? First ensure that the scan is completed correctly, review the Before Plugging SAVI In...
Forum - 05/30/2023
... it again before the job card is closed. In those instances I go to the SAVI dashboard and print whatever scans are in the system for that VIN and attach them to the claim and route to WSC with an explanation. My understanding is also next month...
Forum - 04/25/2023
You're welcome, it looks like that vehicle was originally sold in Canada which is why the recall is open.
Forum - 10/18/2023
Is there a chart anywhere out there that shows what the different letters mean? I know the numbers are for the different levels but haven't seen anything for the letters. I think F is for fixed which means you've gotten out of the observation period you...
Forum - 07/24/2023
... search for "battery usage" and look for a document labeled 12V battery usage Open it and type in your vehicle model over the model column and verify the engine. Look at those settings and make sure they match your GR8 settings. If they don't then I can...
Forum - 01/26/2024
... charging forward at 100 miles an hour until they get it all straightened out then dropping it on your desk and telling you good luck. I'd give it back to the tech and tell him to search SI to find a TSB you can use or work with management to find...
Forum - 02/22/2024
Looking at the information you gave and your result I would tell you this, that document is more than likely wrong. First of all there are only 2 wheel bases so your labor should be one or the other, there is no "base" and short and long wheel base, it...
Forum - 12/04/2023
You have to be at 98% SAVI usage to earn auth G. Big secret what your number is though, you can't know unless you beg your DMA/DVM or whatever their title is this week. At the 2 stores I do we are not even close.
Forum - 04/08/2024
The problem is GM "updated" the form so that it makes no sense. Basically the agreed on amount is that last figure. Whatever the SM puts in that last field labeled "adjusted balance" is your deductible amount or "participation". I think you said you are...
Forum - 03/12/2021
I would reverse the original recall (full debit) and H-route the new invoice as the performing of the recall for whatever the required repair is. I would include an explanation that the cause of failure is directly related to the recall that on prior...
Forum - 02/15/2021
Still dealer maintenance responsibility. Maybe they changed their language but I wouldn't change any processes as far as new car batteries go. I didn't see anything in that article that would change my mind.
Forum - 06/17/2021
Okay, I don't want you to think all my guys are knuckle draggers. "TEST DROVE VEHICLE AND VERIFIED CUSTOMER CONCERN, CHECKED FOR CODES AND FOUND A P2723, DURING TEST DRIVE VERIFIED NO REVERSE, DELAYED SHIFT FROM 2-3, 3-4,AND 4TH INTO 5TH, FLUID CONDITION...
Forum - 09/28/2018
... returns with a warrantable failure. CCND - labor only - no OLH. Closest to labor operation - wouldn't recommend this solution as you may encounter a repeat repair scenario if the vehicle returns with a warrantable failure at a later date....
Forum - 11/27/2018
... 18-NA-263 is a helpful resource, as is Global Message GCUS-9-6241. Some key takeaways from the two documents: claimed diagnostic time must be fully supported by technician documentation (3 C's) management is responsible for the reasonableness of...
Forum - 07/31/2018
... though the package paid less. I just haven't noticed a bulleting or notice or anything that would indicate we wouldn't be getting as much as we used to....
Forum - 12/06/2019
... understood this is that if you replace both sides and each side has a separate labor op then you would submit the left side as one line and the right side as another line. If the repair only has one labor op which could be used for either side then you...
Forum - 01/17/2020
PET should be based on exchange unit with no parts price and net item $45.00 NIA. Customer participation would be whatever is on the PET. If you processed this as warranty anything and billed the part it is incorrect.
Forum - 01/17/2020
... issues yet. As kristen suggested though, if you get a reject I'd look for a close opcode that pays what you need and make sure it is not restricted and submit that way. I think you'll be fine though. CPO is supposed to be an extension of the base warranty...
Forum - 09/28/2016
... independently/separately, a unique job card line and corresponding labor operation would address the failure(s) - with OLH as necessary for the opposite side. ...
TOW CHARGES - 06/28/2017
... the basic warranty. It was returned to me stating that I had to remove the tow bill. The vehicle would not start. They stated that it wouldn't be paid under the warranty claim since it was still covered under basic. Was told that the customer would need...
1926 Warranty - 03/17/2011
Hi all, Saw this on another forum and received permission from the original poster to re-post it here. He found it in an owners manual for a 1926 Chevrolet. We wouldn't have had jobs!!
Pizza Party Entries? - 06/06/2012
So what's with the slice of pizza & Pizza Party Entries at the top of my screen next to the search field? edited 6/12/12: I posted this before the notification was on the front page.... sounds fun. We LOVE pizza! Good luck everyone!
Re: Global Warranty Management - 01/22/2010
... customer pay lines have to be entered also with labor op, claim type & all the good stuff? If so, what are you guys using for customer pay labor op? [/quote] I'm on Reynolds also, and while the customer pay lines do show up in the Warranty screen you...
Re: Saturn Service Contract with Trans service - 01/20/2011
... who had, I thought, called it in. I didn't question it. Our GMPP rep emailed me and said it wouldn't fly because most of their AT services were around 75.00. I guess I'll go with M0017 at $75.00. Better than nothing........
Re: Would you try to put a claim in for this? - 09/17/2010
[quote] CONNIEV: i know i wouldnt submit that claim..why would the service advisor expect you too..thats aftermarket parts not factory parts huh? customer should pay to have those installed..i would think [/quote] The parts were aftermarket, but the...
Re: Roadside Assistance - 04/28/2008
[quote] GMNL14906: My last submission was for .5 labor (at whatever your warr. rate is). It didn't reject. Brian [/quote] Was that .5 PLUS the fuel?
Re: Taking a Poll - 06/18/2008
... them so that I can find things quick. I too have long thought of it as the "Warranty Bible". Wouldn't be without it! ...
Help!! - 12/31/2008
... and I can't find it anywhere!! I called DBC and they couldn't find it either. Am I loosing what's left of my pea-brain or am I just blind? Anyone got any help for me? Thanks for the help Happy New Year!! Becky...
Re: Warranty Admin. job description - 12/18/2008
Im not submitting false information, Im just dealing with a man who has a problem with a woman double checking him!
Re: AUTHORIZATION P - 12/11/2008
Also, it only gets you about $5 or 5% above total. Doesn't work very often.
Re: DUAL HEADREST DVD - 12/11/2008
We have done two so far and different techs installed them.It took about 5 hours to install and it only pays 1 hour.
Re: HAS THIS HAPPENED TO ANYONE ELSE? - 02/20/2009
BUT IF YOU DON'T FILE THE CLAIM ON IT, HOW CAN YOU REMOVE IT FROM THE VIS TO PREVENT CONTINUED CONTACT WITH THE CUSTOMER ABOUT AN OPEN RECALL.
Re: HAS THIS HAPPENED TO ANYONE ELSE? - 02/23/2009
--Don't feel like an idiot. That's what this forum is here for-to help each other out! =-)
Re: Replaced starter - 02/24/2009
If you were inside the 3-36 and a same part number, just a "B" auth should have done it, I would think.
Re: Replaced starter - 02/24/2009
It's obviously a "B" Auth, as you have already made a claim that paid. I guess if this doesn't pay as a part warranty, then "H" route with explanation. Doesn't seem like any parts restrictions or bulletins applying........
Re: EVAP VENT VALVE LABOR OP - 02/18/2009
Check out Doc #1879343. I saved a copy on my desktop for the powertrain labor opcodes.
Re: Warranty Wizard? - 02/06/2009
Thanks everybody! I downloaded a trail version and have been using it for about a week now.
Electric Body Contact question - 01/07/2009
... -tech says electric body contacts on both sides & plunger harness on left side corroded. How would you put this in? Split into two lines, one with 1 part, other with 2 parts, or all on one line with a good story? Don't want to pyramid, and can't remember...
Re: Lay Offs - 02/03/2009
We have both a Pontiac-Buick-GMC and Chrysler-Dodge-Jeep dealerships, and we are in SE WI. We have laid off 2 salespeople so far, one from each store. We also laid off one sales manager, leaving us with only one for both stores. It's been slow, so...
Re: Transportation claims - 10/08/2008
Sometimes I think they are hoping that we'll give up so they don't have to deal with it either! ;-)
Re: RADIO PROGRAMMING WARRANTY CLAIM CODES - 10/13/2008
Would agree with last post.make sure your using the correct labor op to replace radio.R0760.dont forget admin allowance.
Re: GlobalConnect inop - 10/10/2008
GM dropped the ball on Global Connect.really frustrating it only works half the time.got nothing done today.even there "static" page would not load.take back Dealer World anyday.
Re: GOODWILL WARRANTY WITH CUST PAY - 10/07/2008
NET AMOUNT WOULD REFLECT TOTAL LESS THAN WHAT CUSTOMER PAID. I WOULD THEN H-ROUTE BREAK DOWN TO AVM.
Re: RADIO B CLAIM - 10/28/2008
I'm pretty sure I've done it without the part # and it pays ok even on claim type B. I think those labor ops are set up so that it doesn't require a part#. I'd try it without first, then if there's a problem H-route.
Re: Warranty Compliance - 11/26/2008
... we've got a separate flag and valid time punch for each warranty labor op. And, if the techs don't have a good story, they don't get paid. ...
Hi all, Saw this on another forum and received permission from the original poster to re-post it here. He found it in an owners manual for a 1926 Chevrolet. We wouldn't have had jobs!!
Pizza Party Entries? - 06/06/2012
So what's with the slice of pizza & Pizza Party Entries at the top of my screen next to the search field? edited 6/12/12: I posted this before the notification was on the front page.... sounds fun. We LOVE pizza! Good luck everyone!
Re: Global Warranty Management - 01/22/2010
... customer pay lines have to be entered also with labor op, claim type & all the good stuff? If so, what are you guys using for customer pay labor op? [/quote] I'm on Reynolds also, and while the customer pay lines do show up in the Warranty screen you...
Re: Saturn Service Contract with Trans service - 01/20/2011
... who had, I thought, called it in. I didn't question it. Our GMPP rep emailed me and said it wouldn't fly because most of their AT services were around 75.00. I guess I'll go with M0017 at $75.00. Better than nothing........
Re: Would you try to put a claim in for this? - 09/17/2010
[quote] CONNIEV: i know i wouldnt submit that claim..why would the service advisor expect you too..thats aftermarket parts not factory parts huh? customer should pay to have those installed..i would think [/quote] The parts were aftermarket, but the...
Re: Roadside Assistance - 04/28/2008
[quote] GMNL14906: My last submission was for .5 labor (at whatever your warr. rate is). It didn't reject. Brian [/quote] Was that .5 PLUS the fuel?
Re: Taking a Poll - 06/18/2008
... them so that I can find things quick. I too have long thought of it as the "Warranty Bible". Wouldn't be without it! ...
Help!! - 12/31/2008
... and I can't find it anywhere!! I called DBC and they couldn't find it either. Am I loosing what's left of my pea-brain or am I just blind? Anyone got any help for me? Thanks for the help Happy New Year!! Becky...
Re: Warranty Admin. job description - 12/18/2008
Im not submitting false information, Im just dealing with a man who has a problem with a woman double checking him!
Re: AUTHORIZATION P - 12/11/2008
Also, it only gets you about $5 or 5% above total. Doesn't work very often.
Re: DUAL HEADREST DVD - 12/11/2008
We have done two so far and different techs installed them.It took about 5 hours to install and it only pays 1 hour.
Re: HAS THIS HAPPENED TO ANYONE ELSE? - 02/20/2009
BUT IF YOU DON'T FILE THE CLAIM ON IT, HOW CAN YOU REMOVE IT FROM THE VIS TO PREVENT CONTINUED CONTACT WITH THE CUSTOMER ABOUT AN OPEN RECALL.
Re: HAS THIS HAPPENED TO ANYONE ELSE? - 02/23/2009
--Don't feel like an idiot. That's what this forum is here for-to help each other out! =-)
Re: Replaced starter - 02/24/2009
If you were inside the 3-36 and a same part number, just a "B" auth should have done it, I would think.
Re: Replaced starter - 02/24/2009
It's obviously a "B" Auth, as you have already made a claim that paid. I guess if this doesn't pay as a part warranty, then "H" route with explanation. Doesn't seem like any parts restrictions or bulletins applying........
Re: EVAP VENT VALVE LABOR OP - 02/18/2009
Check out Doc #1879343. I saved a copy on my desktop for the powertrain labor opcodes.
Re: Warranty Wizard? - 02/06/2009
Thanks everybody! I downloaded a trail version and have been using it for about a week now.
Electric Body Contact question - 01/07/2009
... -tech says electric body contacts on both sides & plunger harness on left side corroded. How would you put this in? Split into two lines, one with 1 part, other with 2 parts, or all on one line with a good story? Don't want to pyramid, and can't remember...
Re: Lay Offs - 02/03/2009
We have both a Pontiac-Buick-GMC and Chrysler-Dodge-Jeep dealerships, and we are in SE WI. We have laid off 2 salespeople so far, one from each store. We also laid off one sales manager, leaving us with only one for both stores. It's been slow, so...
Re: Transportation claims - 10/08/2008
Sometimes I think they are hoping that we'll give up so they don't have to deal with it either! ;-)
Re: RADIO PROGRAMMING WARRANTY CLAIM CODES - 10/13/2008
Would agree with last post.make sure your using the correct labor op to replace radio.R0760.dont forget admin allowance.
Re: GlobalConnect inop - 10/10/2008
GM dropped the ball on Global Connect.really frustrating it only works half the time.got nothing done today.even there "static" page would not load.take back Dealer World anyday.
Re: GOODWILL WARRANTY WITH CUST PAY - 10/07/2008
NET AMOUNT WOULD REFLECT TOTAL LESS THAN WHAT CUSTOMER PAID. I WOULD THEN H-ROUTE BREAK DOWN TO AVM.
Re: RADIO B CLAIM - 10/28/2008
I'm pretty sure I've done it without the part # and it pays ok even on claim type B. I think those labor ops are set up so that it doesn't require a part#. I'd try it without first, then if there's a problem H-route.
Re: Warranty Compliance - 11/26/2008
... we've got a separate flag and valid time punch for each warranty labor op. And, if the techs don't have a good story, they don't get paid. ...
Re: Open Recalls - 08/15/2008
... only send them out quarterly? I send them out any time we get a slow down. Of course, before you send them out, recheck VISS to be sure they weren't completed somewhere else... ...
Re: GLOBAL WARRANTY - 08/21/2008
Thanks, will do! I have been doing gm training all week anyhow, so I'll just add that to my training path, lol!
Re: Taking a Poll - 08/20/2008
... Service Manager 7) Submitting Claims 8) Reynolds and Reynolds 9) IL 10) Full Time 11) Female 12) Whatever is needed....Answer phones, Service Advisor, Cashier, Customer Follow-up, Filing, Technician Pay... 13) No 14) Salary...
Re: Repeat Repairs - 08/26/2008
The operative part of that document content is "should not" require authorization. I have had cases where the 6mo/6k guidelines does not apply.
Re: Body Leak Testing - 09/18/2008
... HAS AN AUTOMATED CAR WASH ON THE PREMISES SO WE TAKE THE CAR THROUGH THE CAR WASH AND SEE WHAT HAPPENS. WE ALSO HAVE A HOTSY SO WE CAN HAVE THE FULL PRESSURE WITHOUT THE FULL CAR WASH. IF IT WAS ME I'D DO THE NO PROBLEM FOUND WITH DETAILS OF WHAT WAS...
Re: Increase in shuttle allowance - 08/27/2008
Thanks Kristin also - don't want to forget you! :)
Re: HOURS - 09/04/2008
Both our Pontiac-Buick-GMC and Chrysler-Dodge-Jeep stores are open 7AM-5PM M-F, and only our Chrysler store is open 8AM-12PM on Saturdays.
Re: HOURS - 09/05/2008
We are open M-S 8am to 5pm and I thought we had it bad until I read this post and realized I don't have it that bad!
PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
I HAVE A REJECTED CLAIM: SUBMITTED UNDER F1280 FOR PT#24232325 VIN#1GNEC13VX4J121085 2004 TAHOE ---- DONT KNOW WHAT ELSE TO TRY ????
Re: AUTHORIZATIONS - 07/31/2008
Glad to here everybody else has same problems with documention.think I run a day care at times.
A new one for me.... - 07/31/2008
... the decal was and he told me it was on the lower part of both right doors at the bottom. How would this be submitted? Since it goes on 2 doors, I'm not too sure....help????...
Re: AUTHORIZATIONS - 07/31/2008
Since I started warranty 3 years ago, I've finally gotten fed up like the rest of you. I have worked it out with my comptroller and owner that any new hires in the service department are mine to train in regards to paperwork. I have pages pulled from...
Re: Over The Counter Part Warranties - 07/10/2008
I DONT USE WINS. BUT I'M PRETTY SURE YOU CAN JUST NOT ENTER IT.
Re: Record Keeping - 07/08/2008
... Once that's done, I do a journal voucher for them to punch to reconcile my schedule. Does your claim memo not get posted to accounting in ADP? [/quote]Our office manager posts the claim memo payment to the warranty schedule, but I am the one who reconciles...
Re: California Seletc Component Coverage - 07/07/2008
You can also check P&P 1.2.3.2 california emissions.scroll down and will give a list of covered componets.
Forum - 09/19/2007
We don't use it often, but if my tech has spent a considerable amount of time trying to find a problem and still comes up with nothing, then we will use it.
Replacing Weatherstrips/Body Side Molding - 09/19/2007
... the tech ends up replacing one molding on each door (each of which has a specific op code)-how do you submit that? Do you use just one op code and then OLH the remaining time for replacing the other three or do you stack op codes and have 2 or 3 or 4...
Transportation Claims - 09/19/2007
I have never filed a transportation claim and don't know where to begin. Can you please help?
Forum - 09/19/2007
in si pull up doc.id#1341282--gives adm allowance,handling allowance saltgm
Forum - 09/19/2007
... below the labor operation. So the easiest way to remember it is to look for those codes every time you look up the labor operation of a sublet repair. If you see S1, add your 0.2 labor hours to regular labor hours (but don't give it to the technicians)...
Warranty Split - 09/19/2007
MWHITE is right, when doing a split, you have to enter it in the net and h-route.
RECALL - 12/20/2007
CAN YOU CLAIM OLH WHEN DOING A RECALL IF THE CUSTOMER HAS ADDED AN AFTER MARKET ACCESSORY (ALARM SYSTEM) THAT YOU HAVE TO REMOVE OR WORK AROUND IN ORDER TO COMPLETE RECALL.
?? - 12/04/2007
I THINK THIS SHOULD HAVE BEEN A CAT CONVERTER, NOT A TRANS CONVERTOER AND THE CAT CONV. DOESN'T HAVE THIS ENGINE TYPE.
GMVISS - 10/25/2007
Our DMS system ADP prints Viss everytime a repair order is opened.this really cut down on missed recalls ect and is with the hard copy at all tiomes.
New style or Classic - 10/25/2007
You can also reference document #1833322.12th digit of vin will have a "1" for old style. "5" for new body style.
... only send them out quarterly? I send them out any time we get a slow down. Of course, before you send them out, recheck VISS to be sure they weren't completed somewhere else... ...
Re: GLOBAL WARRANTY - 08/21/2008
Thanks, will do! I have been doing gm training all week anyhow, so I'll just add that to my training path, lol!
Re: Taking a Poll - 08/20/2008
... Service Manager 7) Submitting Claims 8) Reynolds and Reynolds 9) IL 10) Full Time 11) Female 12) Whatever is needed....Answer phones, Service Advisor, Cashier, Customer Follow-up, Filing, Technician Pay... 13) No 14) Salary...
Re: Repeat Repairs - 08/26/2008
The operative part of that document content is "should not" require authorization. I have had cases where the 6mo/6k guidelines does not apply.
Re: Body Leak Testing - 09/18/2008
... HAS AN AUTOMATED CAR WASH ON THE PREMISES SO WE TAKE THE CAR THROUGH THE CAR WASH AND SEE WHAT HAPPENS. WE ALSO HAVE A HOTSY SO WE CAN HAVE THE FULL PRESSURE WITHOUT THE FULL CAR WASH. IF IT WAS ME I'D DO THE NO PROBLEM FOUND WITH DETAILS OF WHAT WAS...
Re: Increase in shuttle allowance - 08/27/2008
Thanks Kristin also - don't want to forget you! :)
Re: HOURS - 09/04/2008
Both our Pontiac-Buick-GMC and Chrysler-Dodge-Jeep stores are open 7AM-5PM M-F, and only our Chrysler store is open 8AM-12PM on Saturdays.
Re: HOURS - 09/05/2008
We are open M-S 8am to 5pm and I thought we had it bad until I read this post and realized I don't have it that bad!
PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
I HAVE A REJECTED CLAIM: SUBMITTED UNDER F1280 FOR PT#24232325 VIN#1GNEC13VX4J121085 2004 TAHOE ---- DONT KNOW WHAT ELSE TO TRY ????
Re: AUTHORIZATIONS - 07/31/2008
Glad to here everybody else has same problems with documention.think I run a day care at times.
A new one for me.... - 07/31/2008
... the decal was and he told me it was on the lower part of both right doors at the bottom. How would this be submitted? Since it goes on 2 doors, I'm not too sure....help????...
Re: AUTHORIZATIONS - 07/31/2008
Since I started warranty 3 years ago, I've finally gotten fed up like the rest of you. I have worked it out with my comptroller and owner that any new hires in the service department are mine to train in regards to paperwork. I have pages pulled from...
Re: Over The Counter Part Warranties - 07/10/2008
I DONT USE WINS. BUT I'M PRETTY SURE YOU CAN JUST NOT ENTER IT.
Re: Record Keeping - 07/08/2008
... Once that's done, I do a journal voucher for them to punch to reconcile my schedule. Does your claim memo not get posted to accounting in ADP? [/quote]Our office manager posts the claim memo payment to the warranty schedule, but I am the one who reconciles...
Re: California Seletc Component Coverage - 07/07/2008
You can also check P&P 1.2.3.2 california emissions.scroll down and will give a list of covered componets.
Forum - 09/19/2007
We don't use it often, but if my tech has spent a considerable amount of time trying to find a problem and still comes up with nothing, then we will use it.
Replacing Weatherstrips/Body Side Molding - 09/19/2007
... the tech ends up replacing one molding on each door (each of which has a specific op code)-how do you submit that? Do you use just one op code and then OLH the remaining time for replacing the other three or do you stack op codes and have 2 or 3 or 4...
Transportation Claims - 09/19/2007
I have never filed a transportation claim and don't know where to begin. Can you please help?
Forum - 09/19/2007
in si pull up doc.id#1341282--gives adm allowance,handling allowance saltgm
Forum - 09/19/2007
... below the labor operation. So the easiest way to remember it is to look for those codes every time you look up the labor operation of a sublet repair. If you see S1, add your 0.2 labor hours to regular labor hours (but don't give it to the technicians)...
Warranty Split - 09/19/2007
MWHITE is right, when doing a split, you have to enter it in the net and h-route.
RECALL - 12/20/2007
CAN YOU CLAIM OLH WHEN DOING A RECALL IF THE CUSTOMER HAS ADDED AN AFTER MARKET ACCESSORY (ALARM SYSTEM) THAT YOU HAVE TO REMOVE OR WORK AROUND IN ORDER TO COMPLETE RECALL.
?? - 12/04/2007
I THINK THIS SHOULD HAVE BEEN A CAT CONVERTER, NOT A TRANS CONVERTOER AND THE CAT CONV. DOESN'T HAVE THIS ENGINE TYPE.
GMVISS - 10/25/2007
Our DMS system ADP prints Viss everytime a repair order is opened.this really cut down on missed recalls ect and is with the hard copy at all tiomes.
New style or Classic - 10/25/2007
You can also reference document #1833322.12th digit of vin will have a "1" for old style. "5" for new body style.
Re: BRAKES AND ROTORS - 06/18/2008
Warranty System Documentation -- Lateral Run Out (LRO) -- REQUIRED When using any one of the brake labor operations (including brake pad replacements). Will probably have to have tech take LRO measurement and document so you have a fail code.
Re: Collateral Damage - 06/11/2008
If he did, he didn't document anything about it. Sigh....thanks for the input.
Re: GMVIS Changes - 06/02/2008
INTERESTING---WILL BE GREAT FOR VEHICLE VIS WHEN NEEDED. NOT ALL DOLLAR AMOUNTS SHOW UP FOR ALL VEHICLES
Freon? - 04/30/2008
Do I put freon under misc or something? It doesn't like it under parts.
Re: REPLACEMENT WHEELS - 05/22/2008
DO YOU CLAIM SUBLET ADMIN TIME SINCE WE DON'T GET THE MARKUP EVEN THOUGH WE JUST ORDERED THE TIRES FROM TRANS WHEEL AND DIDN'T SEND OUT FOR REFINISH?
Re: BRAKE PADS - 03/27/2008
I know some AVM's won't accept NARNA in some situations where we don't work on rotors. Ours still wants the measurements.
Re: Instrument Cluster Replacement 07 Sierra - 04/02/2008
If replacing cluster i would use N4180 AV/6D.dont forget admin allowance for sending cluster back.bulletin 2079293 explains how to determine old style from new style.hopes this helps.
Re: GOODWRENCH LIMITED LIFETIME GUARANTEE - 03/18/2008
if you goodwilled with no customer participation. i dont think it has a lifetime warranty.
Re: B5410 - Body - Reseal - 02/15/2008
Might want to have your tech open a TAC case on this.this will give you more documentation to back up your claim to your AVM
Re: goodwill Special Policy - 01/16/2008
I'd H-route the T labor op. It doesn't affect your report like the N labor op will.
Re: administrative allowances - 01/03/2008
whoever is booking out your tickets should be booking that out as well and then you don't have to make any JE's unless one gets accidentally missed.
Re: Power Train Labor Ops - 01/11/2008
I saved documnet 1879343 to my desk top for quick reference.agree it would be nice if GM would put "P" in labor time guide as they do sublets and deisel.
Stock Vehicles & Other Labor Hours - 01/21/2008
Yes, it is ok to apply for OLH on a stock vehicle if is approved by service management and justified by the technician's documentation on the hard copy.
FLAT TIRE - 02/13/2008
... to her we needed the tire information off the tire. After much deliberation, she said she would go out and look in the trunk and get the information off the flat tire for us. Well....she called back 10 minutes later saying "I guess I dont need a new...
Re: NEW STYLE VS. CLASSIC - 02/13/2008
Reference document #1833322.Old style GMT800 will have a "1" by the 12 digit.New style GMT900 will have a "5"
Re: 2007 CHEV HHR (OP CODE HELP) - 01/30/2008
I would probably use that or C0040 mirror inside rear view replace and document on RO "closest op for repair"
Re: GWM Menus - 09/15/2010
[quote] ErinSorensenSchade: Is anyone else having problems with the drop down menus? When I hold the cursor over one of the tabs, the menu drops down but when I try to select from it, the menu disappears. The menus are also askew from the propper tabs....
Re: Warranty Rental VIN - 09/02/2010
i used to work with someone who used to say no ticky no laundry...enterprise has such a big turnover i dont think anyone stays there long enough to get trained
Re: Warranty Rental VIN - 08/26/2010
thats true you cant charge gm and pay the bills if you dont have a copy...no bill no pay...
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/20/2010
thanks for your help ..i found what i was looking for..didnt need the tech's help..sure do like it when i learn something new doing this job....
Re: Z2237 COUPON - 09/27/2010
dbc is working on the problems with these z labor operations..they dont know when its gonna be fixed...i talked to them this mornin..mine are piling up..
2009 G8 gas cap issue - 06/28/2010
Anyone had to deal with the issue of intermittent SES light due to DTC P0455, on the Pontiac G8's?? There is a document #PIP4732 issued for it. We have a customer with this issue, and we have tried to order a new cap, however, it looks like it is on...
2011 Duramax - 07/16/2010
We have our first 2011 Duramax that requires the exhaust fluid. Never having done one before, could someone give me the info for downloading it? Does it bill like normal fluid adds or is there a trick to it? Seperate line? Or does it get charged to...
Re: TROUBLE WITH THE TIRE PROCESS - 07/23/2010
... again....this is such a pain...lol...any help or suggestions is greatly appreciated [/quote] When you find the preauthorization number after doing a "search" do you scroll over completely to the right? The box on our screen doesnt show all the fields,...
NEW WIRING LABOUR OP - 06/24/2010
WHERE CAN I FIND THE WIRING DIAGRAM FOR A DOC ID.DO I ASK PARTS OR FIND IT IN SI
Warranty System Documentation -- Lateral Run Out (LRO) -- REQUIRED When using any one of the brake labor operations (including brake pad replacements). Will probably have to have tech take LRO measurement and document so you have a fail code.
Re: Collateral Damage - 06/11/2008
If he did, he didn't document anything about it. Sigh....thanks for the input.
Re: GMVIS Changes - 06/02/2008
INTERESTING---WILL BE GREAT FOR VEHICLE VIS WHEN NEEDED. NOT ALL DOLLAR AMOUNTS SHOW UP FOR ALL VEHICLES
Freon? - 04/30/2008
Do I put freon under misc or something? It doesn't like it under parts.
Re: REPLACEMENT WHEELS - 05/22/2008
DO YOU CLAIM SUBLET ADMIN TIME SINCE WE DON'T GET THE MARKUP EVEN THOUGH WE JUST ORDERED THE TIRES FROM TRANS WHEEL AND DIDN'T SEND OUT FOR REFINISH?
Re: BRAKE PADS - 03/27/2008
I know some AVM's won't accept NARNA in some situations where we don't work on rotors. Ours still wants the measurements.
Re: Instrument Cluster Replacement 07 Sierra - 04/02/2008
If replacing cluster i would use N4180 AV/6D.dont forget admin allowance for sending cluster back.bulletin 2079293 explains how to determine old style from new style.hopes this helps.
Re: GOODWRENCH LIMITED LIFETIME GUARANTEE - 03/18/2008
if you goodwilled with no customer participation. i dont think it has a lifetime warranty.
Re: B5410 - Body - Reseal - 02/15/2008
Might want to have your tech open a TAC case on this.this will give you more documentation to back up your claim to your AVM
Re: goodwill Special Policy - 01/16/2008
I'd H-route the T labor op. It doesn't affect your report like the N labor op will.
Re: administrative allowances - 01/03/2008
whoever is booking out your tickets should be booking that out as well and then you don't have to make any JE's unless one gets accidentally missed.
Re: Power Train Labor Ops - 01/11/2008
I saved documnet 1879343 to my desk top for quick reference.agree it would be nice if GM would put "P" in labor time guide as they do sublets and deisel.
Stock Vehicles & Other Labor Hours - 01/21/2008
Yes, it is ok to apply for OLH on a stock vehicle if is approved by service management and justified by the technician's documentation on the hard copy.
FLAT TIRE - 02/13/2008
... to her we needed the tire information off the tire. After much deliberation, she said she would go out and look in the trunk and get the information off the flat tire for us. Well....she called back 10 minutes later saying "I guess I dont need a new...
Re: NEW STYLE VS. CLASSIC - 02/13/2008
Reference document #1833322.Old style GMT800 will have a "1" by the 12 digit.New style GMT900 will have a "5"
Re: 2007 CHEV HHR (OP CODE HELP) - 01/30/2008
I would probably use that or C0040 mirror inside rear view replace and document on RO "closest op for repair"
Re: GWM Menus - 09/15/2010
[quote] ErinSorensenSchade: Is anyone else having problems with the drop down menus? When I hold the cursor over one of the tabs, the menu drops down but when I try to select from it, the menu disappears. The menus are also askew from the propper tabs....
Re: Warranty Rental VIN - 09/02/2010
i used to work with someone who used to say no ticky no laundry...enterprise has such a big turnover i dont think anyone stays there long enough to get trained
Re: Warranty Rental VIN - 08/26/2010
thats true you cant charge gm and pay the bills if you dont have a copy...no bill no pay...
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/20/2010
thanks for your help ..i found what i was looking for..didnt need the tech's help..sure do like it when i learn something new doing this job....
Re: Z2237 COUPON - 09/27/2010
dbc is working on the problems with these z labor operations..they dont know when its gonna be fixed...i talked to them this mornin..mine are piling up..
2009 G8 gas cap issue - 06/28/2010
Anyone had to deal with the issue of intermittent SES light due to DTC P0455, on the Pontiac G8's?? There is a document #PIP4732 issued for it. We have a customer with this issue, and we have tried to order a new cap, however, it looks like it is on...
2011 Duramax - 07/16/2010
We have our first 2011 Duramax that requires the exhaust fluid. Never having done one before, could someone give me the info for downloading it? Does it bill like normal fluid adds or is there a trick to it? Seperate line? Or does it get charged to...
Re: TROUBLE WITH THE TIRE PROCESS - 07/23/2010
... again....this is such a pain...lol...any help or suggestions is greatly appreciated [/quote] When you find the preauthorization number after doing a "search" do you scroll over completely to the right? The box on our screen doesnt show all the fields,...
NEW WIRING LABOUR OP - 06/24/2010
WHERE CAN I FIND THE WIRING DIAGRAM FOR A DOC ID.DO I ASK PARTS OR FIND IT IN SI
Re: PAID CLAIM: NOW PENDING DEBIT ?????? - 06/25/2010
i would call the wpc maybe they could tell you why..i have done that in the past when i had a problem..
Re: REYNOLDS SYSTEM STORIES NOT COMPLETE IN GLOBAL - 01/13/2011
(tO 48CHEVY) --- isnt that like doubling work, having to manually type in the 3-C's an everything ??
Re: PDI BATTERY CHECK - 12/17/2010
If it's done for the PDI there is no extra time for it, time is given in the PDI allowance for this.
Re: Requirements - 02/10/2011
... I have used reprints from J&L and the P&P and have a handout that all of them get so they know what they are required to provide. I also check over every claim before the vehicle leaves and the ticket is closed, that way we can catch if something is...
Core Return - 02/25/2011
... that as this is a part only issue. Part number for core also kicked back as material not found. What am I doing wrong? ...
Re: Parts purchased locally. global pays less. - 10/29/2010
thanks for bringing up this subject and clearing it up, after all my years doing warranties i still get confused sometimes..
Re: Reject Code 038: Service Agent is not allowed to submit authorization code - 11/19/2010
thanks kristen for your help,i have been doing warranties off and on since 1973 and i always learn something new i like that..connie
Shuttle Service - 11/23/2010
Does warranty pay for a shuttle service if no repairs were done because they have to order the parts.
Re: WANT TO BILL GMPP DEDUCT TO GM - 10/29/2010
IF YOU ARE TALKING ABOUT THE Z7410 LABOR OP I WAS TOLD THEY DONT EXIST ANYMORE.THE ONLY ONE I KNOW OF IS THE Z7091..HOPE THIS HELPS
Re: sprecial policy claim in gwm - 03/24/2010
ah geez, I suppose if I'd pay attention, I'd get more done....Thanks, it should be just ZREG like everything else....!!
PDI ADDS - 03/30/2010
OK I HAVE PDI ADD ON TICKET AND CANT SEEM TO GET IT PAID....NOT SURE WHAT IM DOING WRONG...PLEASE HELP...ITS A 2010 CAMARO...ENGINE COVER
Re: Reynolds Users, GMPP Deductible in DCS - 05/20/2010
For GMPP claims you don't enter the deductible amount on the claim. The system deducts it automatically with the ZSCT claim type.
Re: Reynolds Users, GMPP Deductible in DCS - 05/21/2010
Not on Reynolds anymore, but you should be able to delete that figure out of the net item area before submitting since it doesn't need to be there??
Re: GLOBAL TIRE TRAINING - 05/21/2010
Jim, You can find it in GlobalConnect--Library--Service--Service Operations. It's a PowerPoint presentation, if you don't have Powerpoint you can download a PowerPoint viewer from Microsoft.com to view it.
Re: Help with SATURN car care maitenance plan - 05/14/2010
not sure, my service manager told me its an information bulletin dont know when it came out i did call the dbc but they had to idea w either..thanks anyway
Help with SATURN car care maitenance plan - 05/12/2010
... recently and a few have "car care maitenance plans". I dont have any information on this, like what labor ops to use for what and what each labor op allows for $. I called MIC and they just told me that labor op X3500 will pay $40.00. The vehicle in...
Re: WARRANTY PART SCRAPPING PROCEDURE - 05/07/2010
... I also write a note beside any part that was returned to the WPC so they don't look for it when you know it won't be there. Let me know if that works for you, we've done it like that for years, it's simple and no parts should ever get scrapped until...
Re: Does anyone know if Gmpp pays for Z5000 or Z5001 ? - 02/25/2010
GMPP DOESNT PAY FOR Z5000 OR Z5001 YOU HAVE TO PUT IT IN NET WELL AT LEAST YOU USED TO ON THE OLD SYSTEM...
Re: PARTIAL FLUID CHARGES (PARTS DEPT VS SERVICE DEPT) - 02/25/2010
DOES THE MONEY END ON IT COME OUT RIGHT DOING IT THAT WAY??? OR IS THE INVENTORY WAY OFF????
Re: RR S/D STNRY WNDW WTH S/D WNDW WTHRSTRP LBR OP ??? - 02/25/2010
DONT BELIEVE THAT WOULD WORK.... THIS IS A REAR/SIDE WINDOW NOT A BACK WINDOW
Re: GWM-DETAILED DESCRIPTION OF COMPLAINT CODES ??? - 03/08/2010
... use the features/controls since it's the control for the window, not the glass. The system lets you know if it doesn't like it right away so you can correct it. I really don't fuss too much over these--I just get close since they're so vague!...
Re: P VERSUS P1 COVERAGE - 03/10/2010
HI JODI.... Look up document #1879343, see if that helps
Re: sprecial policy claim in gwm - 03/19/2010
... not enjoying this transision yet.... [/quote] OK ARE YOU DOIN THIS THROUGH GLOBAL OR ADP ....WHAT EXACTLY....IF GLOBAL YOU HAVE TO CHECK THE BOX THAT SAYS SPEVIAL COVERAGE....ADP U HAVE TO PUT LIST ON LINE FOUR I BELIEVE(ITS UNDER WHERE YOU PUT ZREG..ETC)...
Re: TECHNICIAN VS MNGR: CLARIFICATION ON TIME - 12/29/2009
... not want the techs to flag their own time. He has found that alot of tech's find above and beyond what was actually performed. He also said that they should let us know what was done and then if they pull an OP for the job performed, I am to verifiy...
Re: More Global Warranty questions - 02/03/2010
I don't see anything like that on my end. I called GM Global Connect too, they were really of no help.
i would call the wpc maybe they could tell you why..i have done that in the past when i had a problem..
Re: REYNOLDS SYSTEM STORIES NOT COMPLETE IN GLOBAL - 01/13/2011
(tO 48CHEVY) --- isnt that like doubling work, having to manually type in the 3-C's an everything ??
Re: PDI BATTERY CHECK - 12/17/2010
If it's done for the PDI there is no extra time for it, time is given in the PDI allowance for this.
Re: Requirements - 02/10/2011
... I have used reprints from J&L and the P&P and have a handout that all of them get so they know what they are required to provide. I also check over every claim before the vehicle leaves and the ticket is closed, that way we can catch if something is...
Core Return - 02/25/2011
... that as this is a part only issue. Part number for core also kicked back as material not found. What am I doing wrong? ...
Re: Parts purchased locally. global pays less. - 10/29/2010
thanks for bringing up this subject and clearing it up, after all my years doing warranties i still get confused sometimes..
Re: Reject Code 038: Service Agent is not allowed to submit authorization code - 11/19/2010
thanks kristen for your help,i have been doing warranties off and on since 1973 and i always learn something new i like that..connie
Shuttle Service - 11/23/2010
Does warranty pay for a shuttle service if no repairs were done because they have to order the parts.
Re: WANT TO BILL GMPP DEDUCT TO GM - 10/29/2010
IF YOU ARE TALKING ABOUT THE Z7410 LABOR OP I WAS TOLD THEY DONT EXIST ANYMORE.THE ONLY ONE I KNOW OF IS THE Z7091..HOPE THIS HELPS
Re: sprecial policy claim in gwm - 03/24/2010
ah geez, I suppose if I'd pay attention, I'd get more done....Thanks, it should be just ZREG like everything else....!!
PDI ADDS - 03/30/2010
OK I HAVE PDI ADD ON TICKET AND CANT SEEM TO GET IT PAID....NOT SURE WHAT IM DOING WRONG...PLEASE HELP...ITS A 2010 CAMARO...ENGINE COVER
Re: Reynolds Users, GMPP Deductible in DCS - 05/20/2010
For GMPP claims you don't enter the deductible amount on the claim. The system deducts it automatically with the ZSCT claim type.
Re: Reynolds Users, GMPP Deductible in DCS - 05/21/2010
Not on Reynolds anymore, but you should be able to delete that figure out of the net item area before submitting since it doesn't need to be there??
Re: GLOBAL TIRE TRAINING - 05/21/2010
Jim, You can find it in GlobalConnect--Library--Service--Service Operations. It's a PowerPoint presentation, if you don't have Powerpoint you can download a PowerPoint viewer from Microsoft.com to view it.
Re: Help with SATURN car care maitenance plan - 05/14/2010
not sure, my service manager told me its an information bulletin dont know when it came out i did call the dbc but they had to idea w either..thanks anyway
Help with SATURN car care maitenance plan - 05/12/2010
... recently and a few have "car care maitenance plans". I dont have any information on this, like what labor ops to use for what and what each labor op allows for $. I called MIC and they just told me that labor op X3500 will pay $40.00. The vehicle in...
Re: WARRANTY PART SCRAPPING PROCEDURE - 05/07/2010
... I also write a note beside any part that was returned to the WPC so they don't look for it when you know it won't be there. Let me know if that works for you, we've done it like that for years, it's simple and no parts should ever get scrapped until...
Re: Does anyone know if Gmpp pays for Z5000 or Z5001 ? - 02/25/2010
GMPP DOESNT PAY FOR Z5000 OR Z5001 YOU HAVE TO PUT IT IN NET WELL AT LEAST YOU USED TO ON THE OLD SYSTEM...
Re: PARTIAL FLUID CHARGES (PARTS DEPT VS SERVICE DEPT) - 02/25/2010
DOES THE MONEY END ON IT COME OUT RIGHT DOING IT THAT WAY??? OR IS THE INVENTORY WAY OFF????
Re: RR S/D STNRY WNDW WTH S/D WNDW WTHRSTRP LBR OP ??? - 02/25/2010
DONT BELIEVE THAT WOULD WORK.... THIS IS A REAR/SIDE WINDOW NOT A BACK WINDOW
Re: GWM-DETAILED DESCRIPTION OF COMPLAINT CODES ??? - 03/08/2010
... use the features/controls since it's the control for the window, not the glass. The system lets you know if it doesn't like it right away so you can correct it. I really don't fuss too much over these--I just get close since they're so vague!...
Re: P VERSUS P1 COVERAGE - 03/10/2010
HI JODI.... Look up document #1879343, see if that helps
Re: sprecial policy claim in gwm - 03/19/2010
... not enjoying this transision yet.... [/quote] OK ARE YOU DOIN THIS THROUGH GLOBAL OR ADP ....WHAT EXACTLY....IF GLOBAL YOU HAVE TO CHECK THE BOX THAT SAYS SPEVIAL COVERAGE....ADP U HAVE TO PUT LIST ON LINE FOUR I BELIEVE(ITS UNDER WHERE YOU PUT ZREG..ETC)...
Re: TECHNICIAN VS MNGR: CLARIFICATION ON TIME - 12/29/2009
... not want the techs to flag their own time. He has found that alot of tech's find above and beyond what was actually performed. He also said that they should let us know what was done and then if they pull an OP for the job performed, I am to verifiy...
Re: More Global Warranty questions - 02/03/2010
I don't see anything like that on my end. I called GM Global Connect too, they were really of no help.
Re: More Global Warranty questions - 02/03/2010
Ok - I finally get that the transaction summary is the old credit memo. I have it printed out and in front of me. What does the document look like that comes into the open parts account, this is the issue I guess I am not understanding? Does it show...
Saturn Global Warranty Transaction Entry at a Non-Saturn Dealership - 02/18/2010
... number. They will come back saying "GM has encountered a pricing error with part number ######### (whatever the part number is), transaction is being reviewed by GM Warranty Operations". Then it sits in limbo indefinitely because no one knows what...
Re: Did anyone else install Warranty Wizard Update for Dec. notice changes in trans overhaul and lower transmission line r&r is S.T. now? - 12/18/2009
NEW POLICY: Change in automatic transmission add condition documentation and claim submission...Bulletin 09-07-30-018: Effective with repairs performed after January 1, 2010.
Re: special policy #07187C - 12/16/2009
Thanks Rhonda for your help. I guess I still don't see the header in blue but I appreciate all the help I can get.
Re: GLOBAL WARRANTY!! - 11/12/2009
I"m not on Global but from the training I've done I would think it goes in the cause code description area.
Re: Response for buyback inspection, attn Rhonda - 10/21/2009
ITS NOT THE ACTUAL BUYBACK IN QUESTION, ITS THE TIME WE SPENT DOING THE INSPECTION REQUESTED BY GM & WHAT LABOR OP IS THERE TO USE ????
Re: GLOBAL WARRANTY!! - 11/18/2009
I was able to download the cause/complaint codes list from this web site last week. I think it is on the Main page.
Re: Global Warranty - 11/19/2009
... conversion.}} --Sounds like when you make the switch any claims "hanging out there" get lost. I would assume it's the same on WINS. I'm thinking I may not submit any claims the Thurs-Fri prior to conversion, sounds like you'd have to re-do them over...
2010 PDI Help Card Update - 05/14/2009
... card go to the navigation menu (at left), click "Reference Cards" > "View All Cards" > scroll down to "GM Pre-Delivery Inspection Chart (Cars & Trucks)" > Download 2010 card. We will continue to update as information becomes available....
Re: Warranty Payments - 06/03/2009
We got out credit memo, but we don't apply only thru E-Claims. And it did pay claims from 6-1.
Re: correct labor op - 05/21/2009
I don't see one in the time guide so use the closest labor op and H-route it to your rep.
Re: OLD RECALL #07217 - 06/15/2009
Did you use the courtesy transportation labor op with $42.00 in the net amount? If so, I would have done the same thing.
2010 PDI Help Card Update - 06/12/2009
... card go to the navigation menu (at left), click "Reference Cards" > "View All Cards" > scroll down to "GM Pre-Delivery Inspection Chart (Cars & Trucks)" > Download 2010 card. We will continue to update as information becomes available....
RAIL DUST - FALLOUT - 06/25/2009
HAS ANYONE COME ACCROSS ANY BULLETINS REGARDING CHANGE IN LABOR OPS ON RAIL DUST / FALLOUT, WE HAVE USED A5575 IT SEEMS FOREVER - BUT ON THE 2009-2010 IT DOESNT SEEM TO APPLY
Re: PARTS PRICING DISPUTE - 07/14/2009
... I GUESS THERE COULD ALWAYS BE A FIRST THOUGH. LET ME KNOW IF IT DOES REJECT IF YOU ADD THE PART, I WOULD BE SURPRISED! I HOPE THAT IT DOESN'T THOUGH :)...
Re: GM $15 cards. - 07/08/2009
does anyone have documentation as to when is the cutoff date for submission for these $15 coupons??
Re: Global Warranty - 08/12/2009
I looked under service, I dont seem to have it .... is it actually listed as "Global Connect" ???
Re: OIL CONSUMPTION TESTING.... - 08/13/2009
For oil consumption tests the advisor writes an r.o. for documentation purpose only, but we never claim anthing for it.
Re: 2004 TAHOE LABOR OPS - 07/31/2009
TSB#03-08-48-006F Repair info for reconnection of Rear Window Defroster Contact or Tab. N9577 .3 Don't know if it is covered by GMPP.
Re: Call to DBC - 08/03/2009
As part of your Warranty Administration Program membership you are able to utilize our Warranty Assistance Hotline. If you have a specific question regarding a rejected claim please feel free to download and print the Warranty Assistance Hotline PDF form....
Re: DBC - 03/05/2009
Someone (I believe on here) once gave a new meaning to DBC. Don't Bother Calling! LOL
S labor ops question - 06/20/2012
I would go with labor op A2570 - add olh if needed, make sure u have punch time and don't forget to add paint and materials.
Re: labor op for pip bulletin - 06/20/2012
Is there another number on that document? Like a G_ then a bunch of numbers?
Re: labor op for pip bulletin - 06/20/2012
Try document ID #2266301, see if that works. Labor op is J5645
Re: CURIOUS ABOUT PAY - 07/10/2012
I'm not sure where you are located so I don't know about the hourly wage compared to other dealers in your area but they are basically paying you $3.50 an hour to do all of the other things they want you to do. I think you just have to fight for the...
Ok - I finally get that the transaction summary is the old credit memo. I have it printed out and in front of me. What does the document look like that comes into the open parts account, this is the issue I guess I am not understanding? Does it show...
Saturn Global Warranty Transaction Entry at a Non-Saturn Dealership - 02/18/2010
... number. They will come back saying "GM has encountered a pricing error with part number ######### (whatever the part number is), transaction is being reviewed by GM Warranty Operations". Then it sits in limbo indefinitely because no one knows what...
Re: Did anyone else install Warranty Wizard Update for Dec. notice changes in trans overhaul and lower transmission line r&r is S.T. now? - 12/18/2009
NEW POLICY: Change in automatic transmission add condition documentation and claim submission...Bulletin 09-07-30-018: Effective with repairs performed after January 1, 2010.
Re: special policy #07187C - 12/16/2009
Thanks Rhonda for your help. I guess I still don't see the header in blue but I appreciate all the help I can get.
Re: GLOBAL WARRANTY!! - 11/12/2009
I"m not on Global but from the training I've done I would think it goes in the cause code description area.
Re: Response for buyback inspection, attn Rhonda - 10/21/2009
ITS NOT THE ACTUAL BUYBACK IN QUESTION, ITS THE TIME WE SPENT DOING THE INSPECTION REQUESTED BY GM & WHAT LABOR OP IS THERE TO USE ????
Re: GLOBAL WARRANTY!! - 11/18/2009
I was able to download the cause/complaint codes list from this web site last week. I think it is on the Main page.
Re: Global Warranty - 11/19/2009
... conversion.}} --Sounds like when you make the switch any claims "hanging out there" get lost. I would assume it's the same on WINS. I'm thinking I may not submit any claims the Thurs-Fri prior to conversion, sounds like you'd have to re-do them over...
2010 PDI Help Card Update - 05/14/2009
... card go to the navigation menu (at left), click "Reference Cards" > "View All Cards" > scroll down to "GM Pre-Delivery Inspection Chart (Cars & Trucks)" > Download 2010 card. We will continue to update as information becomes available....
Re: Warranty Payments - 06/03/2009
We got out credit memo, but we don't apply only thru E-Claims. And it did pay claims from 6-1.
Re: correct labor op - 05/21/2009
I don't see one in the time guide so use the closest labor op and H-route it to your rep.
Re: OLD RECALL #07217 - 06/15/2009
Did you use the courtesy transportation labor op with $42.00 in the net amount? If so, I would have done the same thing.
2010 PDI Help Card Update - 06/12/2009
... card go to the navigation menu (at left), click "Reference Cards" > "View All Cards" > scroll down to "GM Pre-Delivery Inspection Chart (Cars & Trucks)" > Download 2010 card. We will continue to update as information becomes available....
RAIL DUST - FALLOUT - 06/25/2009
HAS ANYONE COME ACCROSS ANY BULLETINS REGARDING CHANGE IN LABOR OPS ON RAIL DUST / FALLOUT, WE HAVE USED A5575 IT SEEMS FOREVER - BUT ON THE 2009-2010 IT DOESNT SEEM TO APPLY
Re: PARTS PRICING DISPUTE - 07/14/2009
... I GUESS THERE COULD ALWAYS BE A FIRST THOUGH. LET ME KNOW IF IT DOES REJECT IF YOU ADD THE PART, I WOULD BE SURPRISED! I HOPE THAT IT DOESN'T THOUGH :)...
Re: GM $15 cards. - 07/08/2009
does anyone have documentation as to when is the cutoff date for submission for these $15 coupons??
Re: Global Warranty - 08/12/2009
I looked under service, I dont seem to have it .... is it actually listed as "Global Connect" ???
Re: OIL CONSUMPTION TESTING.... - 08/13/2009
For oil consumption tests the advisor writes an r.o. for documentation purpose only, but we never claim anthing for it.
Re: 2004 TAHOE LABOR OPS - 07/31/2009
TSB#03-08-48-006F Repair info for reconnection of Rear Window Defroster Contact or Tab. N9577 .3 Don't know if it is covered by GMPP.
Re: Call to DBC - 08/03/2009
As part of your Warranty Administration Program membership you are able to utilize our Warranty Assistance Hotline. If you have a specific question regarding a rejected claim please feel free to download and print the Warranty Assistance Hotline PDF form....
Re: DBC - 03/05/2009
Someone (I believe on here) once gave a new meaning to DBC. Don't Bother Calling! LOL
S labor ops question - 06/20/2012
I would go with labor op A2570 - add olh if needed, make sure u have punch time and don't forget to add paint and materials.
Re: labor op for pip bulletin - 06/20/2012
Is there another number on that document? Like a G_ then a bunch of numbers?
Re: labor op for pip bulletin - 06/20/2012
Try document ID #2266301, see if that works. Labor op is J5645
Re: CURIOUS ABOUT PAY - 07/10/2012
I'm not sure where you are located so I don't know about the hourly wage compared to other dealers in your area but they are basically paying you $3.50 an hour to do all of the other things they want you to do. I think you just have to fight for the...
Re: Actual repair vs labor op coding ?? - 07/18/2012
The TCM labor op should be used as that is the actual failed part. The tear down that TAC asked for should be OLH.
Re: POSTING TIME PUNCHES IN - 07/18/2012
... ... that is how we are now doing it, but when you have worked on the same line/multiple dates - what do you put in ??? This doesnt raise flags from an auditors point of view ??...
Re: Who is responsible for getting cost comparisons ? - 08/02/2012
Same here, the techs do it. And now in most dealerships, you don't have to contact the PQC for trans replacements.
Re: AC COMPRESSOR BELT TENSIONER ASSY - 08/08/2012
thanks for sharing, i have doing warranties off and on for a long time and i am always learing something new everyday..
Re: LABOR OP!! - 08/13/2012
i used N6655 had to look up the wiring grid document number to submit on the claim but that's ok ..and added comments too it all worked, thankd for the help
Re: SCANNING RO'S/DEALER TRACK - 10/04/2012
We are on Dealer Track/Arkona. We don't scan though.
Re: Revised Dealer Policy Empowerment Bulletin 11-00-89-005 - 10/12/2012
I don't know about anyone else, but I feel like GM's blonde monkey most of the time too.
Re: SHIPPING LABEL - 12/13/2012
Yup saw that clicked on that. I dont know why it wont work for me.
Re: Process for over the counter parts - 11/09/2012
I always open a repair order for over the counter parts warranty. With proper documentation attached, we've never had any issues getting them paid. I've gotten my local independent shops in the habit of providing docs so it's really easy now. Isn't...
Re: Who's your boss? - 12/31/2012
... to have the God complex going, as long as THEY think it's a valid claim, they don't care what GM thinks. That can get the dealership in hot water when the time comes for an audit. (Been there, done that!) Having someone outside the service dept having...
Pyramid Repair? or three separate claims - 01/21/2013
... as a result of another failed part. If he had been able to establish consequential damage, I would submit all as one claim with the proper auth's. Please help, thanks in advance....
Re: Valid Special Policy with Additional Repair Out Of Warranty - 01/08/2013
I agree that the Serv Mgr should have handled this before it got to you, however, at my store, that would be a rare occurrance. I checked the Spec Policy bulletin and it states to follow the info in SI for timing chain replacement. In that document it...
Re: DMA PRE AUTH - 01/14/2013
We just got a new warranty specialist and her and our DMA don't agree on the submission end of it. Our DMA would have me submit the claim and let it reject and then we would send her the form. The prior specialist would pay the claim once the DMA approved...
Re: Dexos credit submissions - 01/15/2013
I enter the dexos $5.00 directly in global using the ro that the oil change was done on. Hope this helps.
Re: Electrical Labor OP codes - 10/31/2013
use the document number at the top on your claim when it comes up to enter it...
Re: spotlight - 01/17/2014
I have done that 9 years ago , I thought there might be something else I was missing.... Thanks
Re: SPS and Code Requirements - 07/17/2013
I dont remember seeing a list about sps codes and labor ops but it would be nice if the ltg would include that info..would make our job much easier..
Re: Curious...anyone recently debited for vague information in correction lines? - 07/17/2013
... of all of the fail codes by every tech window by their advisor with a highlighted note that if what they're writing isn't on the list then I can't use it to submit for and I'll be bugging them for the correct one. It's just a never ending battle! I...
Re: Incorrect/unclear part description makes it hard to look an Op Code. - 09/05/2013
I don't have ADP either on Reynolds too, have to apree it is difficult at times trying to match the correct parts and Labor op...Wish there was an easier way too..
Re: reimbursement for special coverage - 04/15/2013
if the work was done by a non gm dealer then the customer is reimbursed the amount it would have costs the gm dealer to do the work..hope this helps you !!!!
Re: HOW TO CLAIM FOR DEF ON A PDI/0590052 LOP - 05/27/2014
Thank you, that is helpful. Any idea if there is a dollar amoount ceiling on how much we can claim in net item?
Re: HOW TO CLAIM FOR DEF ON A PDI/0590052 LOP - 05/27/2014
i have used up to 2 gallons of DEF fluid which was about 27 dollars and some change with no problem!!
Parts Warranty - 02/26/2014
... Can we put in labor time for installing the new power steering pump? The service advisor only has down the amount for the part and no labor. He told me that as of January 1, 2014 they changed the way parts warranty was done. ...
Re: Complimentary Maintenance letter labor op ??? - 02/17/2011
It might be Z7091 which is under the Empowerment Guidelines but I would probably double check with an email to your warranty specialist.
USED CAR LOANER - 03/23/2011
CAN YOU GET ANY KIND OF REIMBURSEMENT IF YOU LOAN A CUSTOMER A USED CAR FOR WARRANTY WORK DONE?
The TCM labor op should be used as that is the actual failed part. The tear down that TAC asked for should be OLH.
Re: POSTING TIME PUNCHES IN - 07/18/2012
... ... that is how we are now doing it, but when you have worked on the same line/multiple dates - what do you put in ??? This doesnt raise flags from an auditors point of view ??...
Re: Who is responsible for getting cost comparisons ? - 08/02/2012
Same here, the techs do it. And now in most dealerships, you don't have to contact the PQC for trans replacements.
Re: AC COMPRESSOR BELT TENSIONER ASSY - 08/08/2012
thanks for sharing, i have doing warranties off and on for a long time and i am always learing something new everyday..
Re: LABOR OP!! - 08/13/2012
i used N6655 had to look up the wiring grid document number to submit on the claim but that's ok ..and added comments too it all worked, thankd for the help
Re: SCANNING RO'S/DEALER TRACK - 10/04/2012
We are on Dealer Track/Arkona. We don't scan though.
Re: Revised Dealer Policy Empowerment Bulletin 11-00-89-005 - 10/12/2012
I don't know about anyone else, but I feel like GM's blonde monkey most of the time too.
Re: SHIPPING LABEL - 12/13/2012
Yup saw that clicked on that. I dont know why it wont work for me.
Re: Process for over the counter parts - 11/09/2012
I always open a repair order for over the counter parts warranty. With proper documentation attached, we've never had any issues getting them paid. I've gotten my local independent shops in the habit of providing docs so it's really easy now. Isn't...
Re: Who's your boss? - 12/31/2012
... to have the God complex going, as long as THEY think it's a valid claim, they don't care what GM thinks. That can get the dealership in hot water when the time comes for an audit. (Been there, done that!) Having someone outside the service dept having...
Pyramid Repair? or three separate claims - 01/21/2013
... as a result of another failed part. If he had been able to establish consequential damage, I would submit all as one claim with the proper auth's. Please help, thanks in advance....
Re: Valid Special Policy with Additional Repair Out Of Warranty - 01/08/2013
I agree that the Serv Mgr should have handled this before it got to you, however, at my store, that would be a rare occurrance. I checked the Spec Policy bulletin and it states to follow the info in SI for timing chain replacement. In that document it...
Re: DMA PRE AUTH - 01/14/2013
We just got a new warranty specialist and her and our DMA don't agree on the submission end of it. Our DMA would have me submit the claim and let it reject and then we would send her the form. The prior specialist would pay the claim once the DMA approved...
Re: Dexos credit submissions - 01/15/2013
I enter the dexos $5.00 directly in global using the ro that the oil change was done on. Hope this helps.
Re: Electrical Labor OP codes - 10/31/2013
use the document number at the top on your claim when it comes up to enter it...
Re: spotlight - 01/17/2014
I have done that 9 years ago , I thought there might be something else I was missing.... Thanks
Re: SPS and Code Requirements - 07/17/2013
I dont remember seeing a list about sps codes and labor ops but it would be nice if the ltg would include that info..would make our job much easier..
Re: Curious...anyone recently debited for vague information in correction lines? - 07/17/2013
... of all of the fail codes by every tech window by their advisor with a highlighted note that if what they're writing isn't on the list then I can't use it to submit for and I'll be bugging them for the correct one. It's just a never ending battle! I...
Re: Incorrect/unclear part description makes it hard to look an Op Code. - 09/05/2013
I don't have ADP either on Reynolds too, have to apree it is difficult at times trying to match the correct parts and Labor op...Wish there was an easier way too..
Re: reimbursement for special coverage - 04/15/2013
if the work was done by a non gm dealer then the customer is reimbursed the amount it would have costs the gm dealer to do the work..hope this helps you !!!!
Re: HOW TO CLAIM FOR DEF ON A PDI/0590052 LOP - 05/27/2014
Thank you, that is helpful. Any idea if there is a dollar amoount ceiling on how much we can claim in net item?
Re: HOW TO CLAIM FOR DEF ON A PDI/0590052 LOP - 05/27/2014
i have used up to 2 gallons of DEF fluid which was about 27 dollars and some change with no problem!!
Parts Warranty - 02/26/2014
... Can we put in labor time for installing the new power steering pump? The service advisor only has down the amount for the part and no labor. He told me that as of January 1, 2014 they changed the way parts warranty was done. ...
Re: Complimentary Maintenance letter labor op ??? - 02/17/2011
It might be Z7091 which is under the Empowerment Guidelines but I would probably double check with an email to your warranty specialist.
USED CAR LOANER - 03/23/2011
CAN YOU GET ANY KIND OF REIMBURSEMENT IF YOU LOAN A CUSTOMER A USED CAR FOR WARRANTY WORK DONE?
Re: is there anywhere I can find the parts covered under E, E1 and E2 warranties? - 04/18/2011
Pull up Doc#2355117 / see if that is what you may be looking for ... hope it helps
PURGING FILES - 04/12/2011
I DON'T FILE BUT WE HAVE SOMEONE NEW AND OUR FILES NEED TO BE PURGED....WHAT DO I KEEP CLOSE BY AND HOW LONG TO WE KEEP FILES....GM AND KIA
part pick up fm another dealer for a used vehicle - 04/13/2011
PART PICK UP FM ANOTHER DEALER FOR A USED STOCK UNIT..MY QUESTION IS THIS I DONT THINK WE CAN CLAIM THE DIFFERENCE...AM I WRONG??
Re: part pick up fm another dealer for a used vehicle - 04/13/2011
i knew gm doesnt pay to recondition a used vehicle.just had questions about the parts pick up issue since its a stock vehicle and not a customer's vehicle...
Re: Pre-Delivery Inspections and the detail department - 09/07/2011
Our detailer gets paid hourly, we pay the tech doing the PDI 1.0 hr. The rest goes toward the clean up expense.
Re: DRAC cars - 08/22/2011
Thanks Meshelly, I was looking at that document before trying to figure out what we're doing wrong.. It refers to "Buick & GMC Courtesy Transportation Program Guide contained in GM Administrative Message LM_0000001771", but I am unable to find that message...
50/50 SPLIT - 10/25/2011
On the Special Coverage 10054 Fuel level sensor,How do you come up with total.Is the total from warranty or customer pay.I think that we are doing this wrong.
OLH on GMPP Claim - 11/15/2011
I just want to double check, OLH is not authorized on GMPP claims without being H-routed, right?
"NEW" LABOR CODES" - 10/20/2011
Did I miss something? What's with the new longer labor ops or codes listed in the LTG? Now I have a service advisor using them! See example: N0110 Battery Replacement Effective Date: Oct 1, 2011 LABOR CODE: N000500 Note Note: Claims...
Powertrain Coverage for Bulletin Labor Op - 10/06/2011
I have 2008 Buick Enclave that was diagnosed using doc id 2583686. The repair that needs to be done would be labor op J5736 check camshaft end play both banks with add to install thrust washer both banks. I called DBC to see if the labor op is covered...
Re: Problems with Transaction Summary Report? - 02/17/2012
I SUBMITTED MY FIRST CLAIM WITH NO PROBLEM HOWEVER I WAS HAVING PROBLEMS YESTERDAY TRANSMITTING CAUSING TO DOUBLE SUBMISSIONS OF 2 CLAIMS..ONE PAID AND ONE REJECTED...UGHHHHHH!!
Re: Late Transaction Summary Report? - 03/01/2012
DOESNT TAKE MUCH TO THROW GM OFF!!!! BLAME IT ON THE OTHER COUNTRIES HAHAHAHA
Re: Late Transaction Summary Report? - 03/01/2012
GLAD TO KNOW SOMEONE'S DAY ISNT TOTALLY WASTED, JUST CHECKED AT 2 STILL NO DATA...MAYBE GM WASN'T QUITE READY FOR THE BIG CHANGE..I DONT LIKE TO FILE EITHER...
Re: another processing problem - 03/09/2012
Its been doing the same thing to me as well.I just hit submit so it pop up that box.I guess it started sometime this week.
Re: Late Transaction Summary Report? - 03/01/2012
gm hasnt figured us warranty admins out yet they dont realize we get cranky and vent when we get our of our daily routine!!!!!!!!
Re: Late Transaction Summary Report? - 03/02/2012
ITS NOW 4;06 CST DOWN SOUTH AND I PRINTED MY TRANSACTION REPORT FROM 3-1-12....
Re: Really??? Yes, really........ - 03/29/2012
It was down in the morning, I couldn't get mine right away either! Worked later in the afternoon
Re: What should I do? - 12/06/2011
Glad it worked out for you way to geaux!!! now he knows how you feel about doing things the right way...
Re: add accessories to build - 12/02/2011
also, when you are looking for messages in Global, don't forget to check the box for all archived messages, also.
Re: GWM - 01/19/2012
[quote] MARKC: [quote] hkchevy1:Can you submit each claim individually from your DMS? It doesn't have to be a "batch". [/quote] This is the part that is being shut down. The interactive side where you submit one at a time will not work during the...
Re: Emissions Coverage - 01/24/2012
E1 AND E2 COVERAGES ARE EXTENDED,REFER TO DOCUMENT ID 2355117 FOR A LIST OF THESE COVERAGES BUT ALWAYS CHECK GMVIS TO VERIFY.HOPE THIS HELPS.
Re: Warranty Part Retention - 02/02/2012
Thanks for all the replies. I think in a perfect world doing it every day would be ideal. However I doubt that will happen since each day is different. The goal is to get the room cleared out & organized next week while GWM is down and then go in every...
Re: Courtesy deliveries - PDI - 02/07/2012
[quote] bhoneycutt1: Don't forget that you are entitled to apply for PDI fluid adds to every PDI you do. [/quote] What is the top dollar amount we can claim on fluids? I've yet to find this anywhere in writing. We successfully get $9.00 if we top...
Programming Screenshots? - 07/25/2017
... on Recalls 16007 and 17287. First of all, why is it so complicated to print this, why doesn't the "Print" button or Control/Printscreen work? Some of my techs are having issues that when they go through the procedure listed in the recall, the...
Forum - 08/17/2017
Maybe you can use 4025942 Exhaust Particulate Filter Cleaning? I think we've done that a couple of times. Maybe a DBC call can confirm?
Pull up Doc#2355117 / see if that is what you may be looking for ... hope it helps
PURGING FILES - 04/12/2011
I DON'T FILE BUT WE HAVE SOMEONE NEW AND OUR FILES NEED TO BE PURGED....WHAT DO I KEEP CLOSE BY AND HOW LONG TO WE KEEP FILES....GM AND KIA
part pick up fm another dealer for a used vehicle - 04/13/2011
PART PICK UP FM ANOTHER DEALER FOR A USED STOCK UNIT..MY QUESTION IS THIS I DONT THINK WE CAN CLAIM THE DIFFERENCE...AM I WRONG??
Re: part pick up fm another dealer for a used vehicle - 04/13/2011
i knew gm doesnt pay to recondition a used vehicle.just had questions about the parts pick up issue since its a stock vehicle and not a customer's vehicle...
Re: Pre-Delivery Inspections and the detail department - 09/07/2011
Our detailer gets paid hourly, we pay the tech doing the PDI 1.0 hr. The rest goes toward the clean up expense.
Re: DRAC cars - 08/22/2011
Thanks Meshelly, I was looking at that document before trying to figure out what we're doing wrong.. It refers to "Buick & GMC Courtesy Transportation Program Guide contained in GM Administrative Message LM_0000001771", but I am unable to find that message...
50/50 SPLIT - 10/25/2011
On the Special Coverage 10054 Fuel level sensor,How do you come up with total.Is the total from warranty or customer pay.I think that we are doing this wrong.
OLH on GMPP Claim - 11/15/2011
I just want to double check, OLH is not authorized on GMPP claims without being H-routed, right?
"NEW" LABOR CODES" - 10/20/2011
Did I miss something? What's with the new longer labor ops or codes listed in the LTG? Now I have a service advisor using them! See example: N0110 Battery Replacement Effective Date: Oct 1, 2011 LABOR CODE: N000500 Note Note: Claims...
Powertrain Coverage for Bulletin Labor Op - 10/06/2011
I have 2008 Buick Enclave that was diagnosed using doc id 2583686. The repair that needs to be done would be labor op J5736 check camshaft end play both banks with add to install thrust washer both banks. I called DBC to see if the labor op is covered...
Re: Problems with Transaction Summary Report? - 02/17/2012
I SUBMITTED MY FIRST CLAIM WITH NO PROBLEM HOWEVER I WAS HAVING PROBLEMS YESTERDAY TRANSMITTING CAUSING TO DOUBLE SUBMISSIONS OF 2 CLAIMS..ONE PAID AND ONE REJECTED...UGHHHHHH!!
Re: Late Transaction Summary Report? - 03/01/2012
DOESNT TAKE MUCH TO THROW GM OFF!!!! BLAME IT ON THE OTHER COUNTRIES HAHAHAHA
Re: Late Transaction Summary Report? - 03/01/2012
GLAD TO KNOW SOMEONE'S DAY ISNT TOTALLY WASTED, JUST CHECKED AT 2 STILL NO DATA...MAYBE GM WASN'T QUITE READY FOR THE BIG CHANGE..I DONT LIKE TO FILE EITHER...
Re: another processing problem - 03/09/2012
Its been doing the same thing to me as well.I just hit submit so it pop up that box.I guess it started sometime this week.
Re: Late Transaction Summary Report? - 03/01/2012
gm hasnt figured us warranty admins out yet they dont realize we get cranky and vent when we get our of our daily routine!!!!!!!!
Re: Late Transaction Summary Report? - 03/02/2012
ITS NOW 4;06 CST DOWN SOUTH AND I PRINTED MY TRANSACTION REPORT FROM 3-1-12....
Re: Really??? Yes, really........ - 03/29/2012
It was down in the morning, I couldn't get mine right away either! Worked later in the afternoon
Re: What should I do? - 12/06/2011
Glad it worked out for you way to geaux!!! now he knows how you feel about doing things the right way...
Re: add accessories to build - 12/02/2011
also, when you are looking for messages in Global, don't forget to check the box for all archived messages, also.
Re: GWM - 01/19/2012
[quote] MARKC: [quote] hkchevy1:Can you submit each claim individually from your DMS? It doesn't have to be a "batch". [/quote] This is the part that is being shut down. The interactive side where you submit one at a time will not work during the...
Re: Emissions Coverage - 01/24/2012
E1 AND E2 COVERAGES ARE EXTENDED,REFER TO DOCUMENT ID 2355117 FOR A LIST OF THESE COVERAGES BUT ALWAYS CHECK GMVIS TO VERIFY.HOPE THIS HELPS.
Re: Warranty Part Retention - 02/02/2012
Thanks for all the replies. I think in a perfect world doing it every day would be ideal. However I doubt that will happen since each day is different. The goal is to get the room cleared out & organized next week while GWM is down and then go in every...
Re: Courtesy deliveries - PDI - 02/07/2012
[quote] bhoneycutt1: Don't forget that you are entitled to apply for PDI fluid adds to every PDI you do. [/quote] What is the top dollar amount we can claim on fluids? I've yet to find this anywhere in writing. We successfully get $9.00 if we top...
Programming Screenshots? - 07/25/2017
... on Recalls 16007 and 17287. First of all, why is it so complicated to print this, why doesn't the "Print" button or Control/Printscreen work? Some of my techs are having issues that when they go through the procedure listed in the recall, the...
Forum - 08/17/2017
Maybe you can use 4025942 Exhaust Particulate Filter Cleaning? I think we've done that a couple of times. Maybe a DBC call can confirm?
Forum - 06/21/2017
i thought a refund was for work previously paid for , before an spa, she just paid for a diagnosis and no repairs i dont feel like she eligible for a reimbursement !
Forum - 05/11/2017
Thank you Kristen! I was thinking we were doing things correctly but I just wanted to make sure.
Forum - 05/11/2017
OUr advisors use Consultant Dashboard, which has cut down drastically on the errors. Im just not sure how it works on Certified...
Forum - 05/08/2017
What i would have done is: document the failure of lamp seal and close out ticket as customer pay (with parts on order). Once all parts were in, schedule customer for repair and submit then. We sublet our glass r&r's, so we have to account for their...
Forum - 04/19/2017
You can find the sheet under "Service Forms". Scroll down the page to the heading "BRAKES" and the form is found there. I still have my guys attach it everytime.
Forum - 04/19/2017
Is there a GM document that states Service Management Authorization isn't required for OLH related to Consequential Damage as mentioned above?
Forum - 04/25/2017
... results, specs, readings, etc associated with the repair. Any contact with Technical Assistance would be included within the technician's documentation on the job card....
Forum - 04/25/2017
Sooo...no we don't HAVE to have Tac case number? Only if Tac was called for assistance, correct?
DMA APPROVALS.... - 04/17/2017
Is a DMA a "done deal" once it hits apporval status ? Or can a correction & reapproval be made ??
Rental vehicle charges vs VIP Buy - 04/14/2017
Where can I find documentation if any, to show my service managers the limitation on rental charges when a part has a VIP Buy on it??
Forum - 04/27/2017
Go under Service Forms App, General information, 8 sections down, (right above brakes) under Recall Vehicle Action Report-Cam-02
Forum - 04/28/2017
dont think so ! no one has said anything yet
Forum - 04/28/2017
I don't remember what was on each specific job Card but they all totaled just under $18,000.00 and I haven't seen any debits yet, so I guess that is a good sign.
Forum - 02/08/2018
... his reasoning for replacing the spark plug, although it may not kick back for that. I'm not sure what "Fence" is, possibly the name of the machine shop?...
Forum - 02/08/2018
... Help Cards out to the techs is an excellent suggestion ewill3rd! Thank you! The help card can definitely be used to assist the technicians, and by doing so, will assist the warranty administrator with clearly documenting the cause of ...
Forum - 01/22/2018
Thank you. I found it. Needed for advisors to see that it is GM, not me, that is requiring this documentation.
Forum - 12/08/2017
I don't see it on there either, so I guess it is possible that they are updating it.
Forum - 01/08/2018
... been another signature with the usual requirements handwritten by the service manager summarizing what was done and why that amount of ST was requested. The warranty administrator should have scanned in the clocked times and authorizations with the claim...
Forum - 01/02/2018
Recommend submitting the labor time to replace the VLOM as OLH, reducing for overlap, with appropriate authorization and time punch documentation.
PARTS EXPEDITE IN REYNOLDS - 08/29/2017
HiI was just wondering what others that are using Reynolds & Reynolds are doing with their parts expedite charges. Our parts department was putting them under as a parts line but that is incorrect as it is upping the parts sales. We have decided for...
Forum - 10/04/2017
What if we are in the CTA program but dont have enough loaners for the # of customers
GM Accessories - 10/12/2017
... submission of accessories so they (sales) could get a Spin to win GM earnPower money. I asked what were they going to pay me for the submission, because it is over and beyond my normal duties and my every day extra duties. I explained to him...
Forum - 11/10/2016
I HAVE A CLAIM TO REPLACE 5 APPLIQUES ON A 2015 YUKON ALL FOUR DOORS..DO I USE ONE LABOR OP FOR ALL OF THEM WITH OLH FOR THE OTHERS
Recall 14350 and key replacement - 09/22/2016
... ones and adding them to the transaction with P auth. They've all paid, but I was wondering what everyone else is doing in these situations. If they had the ignition cylinder recall on the vehicle we can replace them under keys for life but...
Forum - 11/18/2016
... as can be. We had a turkey fly into our service area one day. He flew in one of our big doors then crashed into the glass on the door on the other side of the shop. We had feathers and glass everywhere. He finally got out of our shop. ...
i thought a refund was for work previously paid for , before an spa, she just paid for a diagnosis and no repairs i dont feel like she eligible for a reimbursement !
Forum - 05/11/2017
Thank you Kristen! I was thinking we were doing things correctly but I just wanted to make sure.
Forum - 05/11/2017
OUr advisors use Consultant Dashboard, which has cut down drastically on the errors. Im just not sure how it works on Certified...
Forum - 05/08/2017
What i would have done is: document the failure of lamp seal and close out ticket as customer pay (with parts on order). Once all parts were in, schedule customer for repair and submit then. We sublet our glass r&r's, so we have to account for their...
Forum - 04/19/2017
You can find the sheet under "Service Forms". Scroll down the page to the heading "BRAKES" and the form is found there. I still have my guys attach it everytime.
Forum - 04/19/2017
Is there a GM document that states Service Management Authorization isn't required for OLH related to Consequential Damage as mentioned above?
Forum - 04/25/2017
... results, specs, readings, etc associated with the repair. Any contact with Technical Assistance would be included within the technician's documentation on the job card....
Forum - 04/25/2017
Sooo...no we don't HAVE to have Tac case number? Only if Tac was called for assistance, correct?
DMA APPROVALS.... - 04/17/2017
Is a DMA a "done deal" once it hits apporval status ? Or can a correction & reapproval be made ??
Rental vehicle charges vs VIP Buy - 04/14/2017
Where can I find documentation if any, to show my service managers the limitation on rental charges when a part has a VIP Buy on it??
Forum - 04/27/2017
Go under Service Forms App, General information, 8 sections down, (right above brakes) under Recall Vehicle Action Report-Cam-02
Forum - 04/28/2017
dont think so ! no one has said anything yet
Forum - 04/28/2017
I don't remember what was on each specific job Card but they all totaled just under $18,000.00 and I haven't seen any debits yet, so I guess that is a good sign.
Forum - 02/08/2018
... his reasoning for replacing the spark plug, although it may not kick back for that. I'm not sure what "Fence" is, possibly the name of the machine shop?...
Forum - 02/08/2018
... Help Cards out to the techs is an excellent suggestion ewill3rd! Thank you! The help card can definitely be used to assist the technicians, and by doing so, will assist the warranty administrator with clearly documenting the cause of ...
Forum - 01/22/2018
Thank you. I found it. Needed for advisors to see that it is GM, not me, that is requiring this documentation.
Forum - 12/08/2017
I don't see it on there either, so I guess it is possible that they are updating it.
Forum - 01/08/2018
... been another signature with the usual requirements handwritten by the service manager summarizing what was done and why that amount of ST was requested. The warranty administrator should have scanned in the clocked times and authorizations with the claim...
Forum - 01/02/2018
Recommend submitting the labor time to replace the VLOM as OLH, reducing for overlap, with appropriate authorization and time punch documentation.
PARTS EXPEDITE IN REYNOLDS - 08/29/2017
HiI was just wondering what others that are using Reynolds & Reynolds are doing with their parts expedite charges. Our parts department was putting them under as a parts line but that is incorrect as it is upping the parts sales. We have decided for...
Forum - 10/04/2017
What if we are in the CTA program but dont have enough loaners for the # of customers
GM Accessories - 10/12/2017
... submission of accessories so they (sales) could get a Spin to win GM earnPower money. I asked what were they going to pay me for the submission, because it is over and beyond my normal duties and my every day extra duties. I explained to him...
Forum - 11/10/2016
I HAVE A CLAIM TO REPLACE 5 APPLIQUES ON A 2015 YUKON ALL FOUR DOORS..DO I USE ONE LABOR OP FOR ALL OF THEM WITH OLH FOR THE OTHERS
Recall 14350 and key replacement - 09/22/2016
... ones and adding them to the transaction with P auth. They've all paid, but I was wondering what everyone else is doing in these situations. If they had the ignition cylinder recall on the vehicle we can replace them under keys for life but...
Forum - 11/18/2016
... as can be. We had a turkey fly into our service area one day. He flew in one of our big doors then crashed into the glass on the door on the other side of the shop. We had feathers and glass everywhere. He finally got out of our shop. ...
Forum - 12/23/2016
... I'm constantly second guessing myself on these. A simple format chart or coverage would be nice. And don't direct me to that mess of a XLS chart with 15 different colors and columns...I show that to any of my guys and they run! If there's...
Forum - 02/24/2017
Ok great, thanks for the clarification. But just wondering "why" dont they show marked dealer install on they vehicle build like the other items do??
Forum - 02/17/2017
... the chat line thinking it would be quicker but that don't work either. They need to rethink what they have done and put the dbc transportation help line back on so that we can get our claims closed quickly....
0590052 - PDI RELATED ADD FLUIDS - 02/14/2017
WHAT IS THE PROPER WAY OF HANDLING ONE OF THESE CLAIMS? I HAVE A DIESEL COLORADO, THAT WE TOPPED THE DEF FLUID BEFORE HANDING IT TO THE CUSTOMER, AND WE USED ONE BOTTLE OF DEF FLUID. PART NUMBER 19286292. I PUT IT ON THE PARTS...
Forum - 02/06/2017
forgive me because I do not know the jargon, but how does someone h-route a claim. Ive only been doing this for a month and havnt had any difficult claims yet. Alot of the terms that people are using arent a how to, and are outdated, like...
Previous labor times prior to last system update ??? - 02/13/2017
I have a 2013 Cadillac ATS that the repairs were done in January - prior to the feb 1 update.How do I locate proper time for this claim ??
Forum - 01/19/2017
Thank you capsgs! The updated manual is available here for download.
Forum - 01/20/2017
... really have interest in learning it which is frustrating on my end, so he just does what I tell him to. ...
Forum - 01/30/2017
To date there has not been an update to the bulletin relieving the documentation requirement.
Forum - 01/30/2017
Thanks cnkraemer for the WPC documentation tip! In regards to the core exchange value documentation - the print out from EPIC is ideal.
Forum - 12/29/2016
... some techs that print and attach them to the card but others write them down. If you can manage to get all of your techs to do the same thing, I commend you! We have a monthly service meeting and I bring up some of the same topics...
Nobember Newsletter Quiz Question - 11/10/2015
Am I missing something? On question 3 on Quiz 15-2 it asks who is responsible for documenting the cause of failure and correction on the job card? My immediate response was the technician. But the answer key at the back of the newsletter shows the...
Re: Closest Available Labor Operation - 11/12/2015
kristen totaly agree I have been burnt by using base time especialy if vehicle is newer and WPC wants to see a part I don't have
Re: REMAN PARTS - 09/09/2015
The GM Dealer Replacement Parts Warranty Quick Reference Chart is available in the Parts and Accessories P&P Manual, Article 1.1. The chart may be downloaded from the "download" link in the Attachments area of the Article. Kristen/jlwarranty
DMA PRE-APPROVAL - 10/14/2015
... site, I have the approval number with the certificate. I submitted the claim with the approval document attached and it rejected. I have been working on this since September 24. The warranty specialist keeps rejecting the claim. I thought the DMA...
Re: CORE CHARGE - 02/15/2016
... job card.Under action, select credit/debit. This will bring up the job card. Select adjustment. You are allowed .3 adm allowance . Go down to freight/postage. in the drop down select core and enter the amount of core that was on the transmission. This...
Re: Closest Available Labor Operation - 07/09/2015
DCain2015 - handle these situations as you would a regular OLH situation (time documentation / service manager authorization / comments supporting closest to operation).
Re: Just a quick check to make sure I'm not the only one losing it - 11/06/2014
I don't think anyone can disagree with the stress factor. I'm part time at my Chevy dealership and I'm easily submitting 4 times the number of "transactions" as before all of this started. Add a major health problem I've been dealing with all year which...
Recall repairs - 10/29/2014
does any one know if you perform a recall and the part fails and the tech does it again , how would he get flag for doing it twice?
Re: WIFI ACCESSORY - 09/19/2014
3422790 Communication Interface Module Replacement Does not work. I dont see the Communication Interface Module Package labor op.
Re: Over The Counter Parts Warranty - 01/30/2015
thats a good one for using parts slip we never have done that but if it works thats cool.
Re: What Would You Do - 02/15 - 02/02/2015
... invoice for not towing would be less expensive than the actual tow and although it would feel somewhat satisfactory to send the customer the bill, I doubt it would get paid and it's probably not an amount worth arguing over and possibly losing a customer...
Re: Closest Too Labor Op claims - 03/03/2015
... I will now have the P&P article to reference. I thought I was doing it the right way according to what I read...but they act like it's something I'm doing wrong. Oh well....thank you for helping me :) Have a great day! ...
Forum - 01/16/2020
... I was instructed, by dbc, to load each vin when searching add times and search transactions to see what each pdi pre-paid (not sure if you are on the pre-paid pdi). I have received no rejects, since doing it that way. Definitely want to see if anyone...
Forum - 12/16/2019
Great responses! The repair was submitted with 1.0 hour diagnostic time as supported by technician documentation and time punches.
... I'm constantly second guessing myself on these. A simple format chart or coverage would be nice. And don't direct me to that mess of a XLS chart with 15 different colors and columns...I show that to any of my guys and they run! If there's...
Forum - 02/24/2017
Ok great, thanks for the clarification. But just wondering "why" dont they show marked dealer install on they vehicle build like the other items do??
Forum - 02/17/2017
... the chat line thinking it would be quicker but that don't work either. They need to rethink what they have done and put the dbc transportation help line back on so that we can get our claims closed quickly....
0590052 - PDI RELATED ADD FLUIDS - 02/14/2017
WHAT IS THE PROPER WAY OF HANDLING ONE OF THESE CLAIMS? I HAVE A DIESEL COLORADO, THAT WE TOPPED THE DEF FLUID BEFORE HANDING IT TO THE CUSTOMER, AND WE USED ONE BOTTLE OF DEF FLUID. PART NUMBER 19286292. I PUT IT ON THE PARTS...
Forum - 02/06/2017
forgive me because I do not know the jargon, but how does someone h-route a claim. Ive only been doing this for a month and havnt had any difficult claims yet. Alot of the terms that people are using arent a how to, and are outdated, like...
Previous labor times prior to last system update ??? - 02/13/2017
I have a 2013 Cadillac ATS that the repairs were done in January - prior to the feb 1 update.How do I locate proper time for this claim ??
Forum - 01/19/2017
Thank you capsgs! The updated manual is available here for download.
Forum - 01/20/2017
... really have interest in learning it which is frustrating on my end, so he just does what I tell him to. ...
Forum - 01/30/2017
To date there has not been an update to the bulletin relieving the documentation requirement.
Forum - 01/30/2017
Thanks cnkraemer for the WPC documentation tip! In regards to the core exchange value documentation - the print out from EPIC is ideal.
Forum - 12/29/2016
... some techs that print and attach them to the card but others write them down. If you can manage to get all of your techs to do the same thing, I commend you! We have a monthly service meeting and I bring up some of the same topics...
Nobember Newsletter Quiz Question - 11/10/2015
Am I missing something? On question 3 on Quiz 15-2 it asks who is responsible for documenting the cause of failure and correction on the job card? My immediate response was the technician. But the answer key at the back of the newsletter shows the...
Re: Closest Available Labor Operation - 11/12/2015
kristen totaly agree I have been burnt by using base time especialy if vehicle is newer and WPC wants to see a part I don't have
Re: REMAN PARTS - 09/09/2015
The GM Dealer Replacement Parts Warranty Quick Reference Chart is available in the Parts and Accessories P&P Manual, Article 1.1. The chart may be downloaded from the "download" link in the Attachments area of the Article. Kristen/jlwarranty
DMA PRE-APPROVAL - 10/14/2015
... site, I have the approval number with the certificate. I submitted the claim with the approval document attached and it rejected. I have been working on this since September 24. The warranty specialist keeps rejecting the claim. I thought the DMA...
Re: CORE CHARGE - 02/15/2016
... job card.Under action, select credit/debit. This will bring up the job card. Select adjustment. You are allowed .3 adm allowance . Go down to freight/postage. in the drop down select core and enter the amount of core that was on the transmission. This...
Re: Closest Available Labor Operation - 07/09/2015
DCain2015 - handle these situations as you would a regular OLH situation (time documentation / service manager authorization / comments supporting closest to operation).
Re: Just a quick check to make sure I'm not the only one losing it - 11/06/2014
I don't think anyone can disagree with the stress factor. I'm part time at my Chevy dealership and I'm easily submitting 4 times the number of "transactions" as before all of this started. Add a major health problem I've been dealing with all year which...
Recall repairs - 10/29/2014
does any one know if you perform a recall and the part fails and the tech does it again , how would he get flag for doing it twice?
Re: WIFI ACCESSORY - 09/19/2014
3422790 Communication Interface Module Replacement Does not work. I dont see the Communication Interface Module Package labor op.
Re: Over The Counter Parts Warranty - 01/30/2015
thats a good one for using parts slip we never have done that but if it works thats cool.
Re: What Would You Do - 02/15 - 02/02/2015
... invoice for not towing would be less expensive than the actual tow and although it would feel somewhat satisfactory to send the customer the bill, I doubt it would get paid and it's probably not an amount worth arguing over and possibly losing a customer...
Re: Closest Too Labor Op claims - 03/03/2015
... I will now have the P&P article to reference. I thought I was doing it the right way according to what I read...but they act like it's something I'm doing wrong. Oh well....thank you for helping me :) Have a great day! ...
Forum - 01/16/2020
... I was instructed, by dbc, to load each vin when searching add times and search transactions to see what each pdi pre-paid (not sure if you are on the pre-paid pdi). I have received no rejects, since doing it that way. Definitely want to see if anyone...
Forum - 12/16/2019
Great responses! The repair was submitted with 1.0 hour diagnostic time as supported by technician documentation and time punches.
What Would You Do - 01/20 - 01/03/2020
... authorization. Do these repairs have the potential for a debit in a review situation? How would you handle the repairs had they been performed at your dealership?...
Forum - 12/19/2019
it is the responsibilty of the technician that does the LOF to document the oil life and to complete the mpvi in our shop.
Forum - 01/06/2020
Refer to Document ID 2965426 in the LTG for Paint related descriptions and details, including Paint Blending/Tinting.
Forum - 01/07/2020
The following are a couple different options depending on where the actual repair was performed: 1442244 outer door panel or 1443144 body side outer panel.
Forum - 03/27/2020
... As of yesterday, I have seen a significant drop in my warranty job cards. Parts sales are also down significantly. Sales is conducting business over the phone and internet, however the number of units sold has dropped off. I also do payroll for parts...
Forum - 03/05/2020
If it is out of warranty you MUST run the PET, regardless of the situation. (including justifiable policy as you described) If the PET shows non zero participation you MUST submit a pre-authorization for DMA override of the PET. My SM is mad at me for...
Forum - 02/07/2020
... don't look for GM to pay it. That is why I submitted feedback that they summarily ignored. I would not advise doing it because you can't bill GM and I think it leaves you in an awkward position with the client....
Forum - 12/09/2019
... to Paint, .4 Mix time and 116.45 in Paint Materials. I cannot fully calculate because I dont know what your warranty labor rate is. But I will use $100/hr labor rate (3.0x100.00= 300.00 Labor + 116.45 Materials= 416.45 Total Reimbursement). They will...
Forum - 10/18/2019
While separate time punch documentation for OLH in a consequential damage scenario is not a requirement, it is important to clarify in the comments section of the transaction that the time submitted in the OLH field is due to consequential damage. The...
Forum - 10/03/2019
Use a 2006, no difference in the body or hardware. You will have the correct opcode in there. I don't think the system will like your D op code anyway. It's cool you still have a copy of Warranty wizard but I'd use the 7 digit for a newer similar mod...
Forum - 10/10/2019
Thank you so much!!! We have probably turned a lot of customers down that we should have covered.
Forum - 09/17/2019
If done in one line will it be a repeat repair due to the labor op overlap ?
Forum - 10/01/2019
Can you refer us to a specific document? I think I'm close to understanding what you mean but I need more specifics.
Forum - 09/24/2019
I would use "trip interruption" in the concern, 'transmission failure' in cause and list all documents received that back your claim in correction (i.e. hotel bill/receipt)
Forum - 09/05/2019
Thanks. I wish they included that in SI in the Maintenance Programs section. That's where I've been going to double check the reimbursement amounts.
Forum - 06/04/2019
The "New Process for Handling Alternate Part/Up Assembly Adjustments" document is also available within the Warranty Administration Resource Center, within the Claim Submission Resources tab under the Submitting Transactions library.
Lock Cylinder Cover Kit - Transportation Damage??? - 05/24/2019
... but got the "if it's not noted it's not transportation damage" routine. I know that. What I don't know is if it's a GM issue or a delivery company issue. Also, the one that checked them in doesn't remember if it was notated or...
Forum - 06/12/2019
I too have submitted them and gotten paid. i don't know any other way to get them to clear from IVH.
Forum - 06/12/2019
i don't know the answer to this but if someone else does, please advise. thanks.
A182202370-LOWER CONTROL ARM WELD - 06/18/2019
... no longer use labor operation 9104498 for that second inspection that was done. There were would not be 3 lines for this recall on these job cards that have been being help open (only our stop sell vehicles). Also I am so confues about the...
Forum - 06/27/2019
It doesn't say which are of the vehicle, it just say had significant paint defect. i would used FINESSE, BUFF, POLISH and you can pick which section of the vehicle.
Forum - 08/08/2019
... 3 at a time. I chose techs that were operating at about the same skill level so that the content would be relevant. It went slower for some and faster for others. In that presentation I went over many of our in house policies and broke down specfically...
Forum - 05/03/2019
We don't. Even though i guess we could we would rather loose a little time than loose a customer over 15-30 minutes labor.
Forum - 04/04/2019
Thank you all again for the assistance. I don't usually come across a (non Chevy) oil change, so that threw me for a loop. Learning new things everyday!
Forum - 03/08/2019
... with published service information. These times are not attached to any specific operation but if you use them as SLT they will pay. Be sure your documentation is in order!...
... authorization. Do these repairs have the potential for a debit in a review situation? How would you handle the repairs had they been performed at your dealership?...
Forum - 12/19/2019
it is the responsibilty of the technician that does the LOF to document the oil life and to complete the mpvi in our shop.
Forum - 01/06/2020
Refer to Document ID 2965426 in the LTG for Paint related descriptions and details, including Paint Blending/Tinting.
Forum - 01/07/2020
The following are a couple different options depending on where the actual repair was performed: 1442244 outer door panel or 1443144 body side outer panel.
Forum - 03/27/2020
... As of yesterday, I have seen a significant drop in my warranty job cards. Parts sales are also down significantly. Sales is conducting business over the phone and internet, however the number of units sold has dropped off. I also do payroll for parts...
Forum - 03/05/2020
If it is out of warranty you MUST run the PET, regardless of the situation. (including justifiable policy as you described) If the PET shows non zero participation you MUST submit a pre-authorization for DMA override of the PET. My SM is mad at me for...
Forum - 02/07/2020
... don't look for GM to pay it. That is why I submitted feedback that they summarily ignored. I would not advise doing it because you can't bill GM and I think it leaves you in an awkward position with the client....
Forum - 12/09/2019
... to Paint, .4 Mix time and 116.45 in Paint Materials. I cannot fully calculate because I dont know what your warranty labor rate is. But I will use $100/hr labor rate (3.0x100.00= 300.00 Labor + 116.45 Materials= 416.45 Total Reimbursement). They will...
Forum - 10/18/2019
While separate time punch documentation for OLH in a consequential damage scenario is not a requirement, it is important to clarify in the comments section of the transaction that the time submitted in the OLH field is due to consequential damage. The...
Forum - 10/03/2019
Use a 2006, no difference in the body or hardware. You will have the correct opcode in there. I don't think the system will like your D op code anyway. It's cool you still have a copy of Warranty wizard but I'd use the 7 digit for a newer similar mod...
Forum - 10/10/2019
Thank you so much!!! We have probably turned a lot of customers down that we should have covered.
Forum - 09/17/2019
If done in one line will it be a repeat repair due to the labor op overlap ?
Forum - 10/01/2019
Can you refer us to a specific document? I think I'm close to understanding what you mean but I need more specifics.
Forum - 09/24/2019
I would use "trip interruption" in the concern, 'transmission failure' in cause and list all documents received that back your claim in correction (i.e. hotel bill/receipt)
Forum - 09/05/2019
Thanks. I wish they included that in SI in the Maintenance Programs section. That's where I've been going to double check the reimbursement amounts.
Forum - 06/04/2019
The "New Process for Handling Alternate Part/Up Assembly Adjustments" document is also available within the Warranty Administration Resource Center, within the Claim Submission Resources tab under the Submitting Transactions library.
Lock Cylinder Cover Kit - Transportation Damage??? - 05/24/2019
... but got the "if it's not noted it's not transportation damage" routine. I know that. What I don't know is if it's a GM issue or a delivery company issue. Also, the one that checked them in doesn't remember if it was notated or...
Forum - 06/12/2019
I too have submitted them and gotten paid. i don't know any other way to get them to clear from IVH.
Forum - 06/12/2019
i don't know the answer to this but if someone else does, please advise. thanks.
A182202370-LOWER CONTROL ARM WELD - 06/18/2019
... no longer use labor operation 9104498 for that second inspection that was done. There were would not be 3 lines for this recall on these job cards that have been being help open (only our stop sell vehicles). Also I am so confues about the...
Forum - 06/27/2019
It doesn't say which are of the vehicle, it just say had significant paint defect. i would used FINESSE, BUFF, POLISH and you can pick which section of the vehicle.
Forum - 08/08/2019
... 3 at a time. I chose techs that were operating at about the same skill level so that the content would be relevant. It went slower for some and faster for others. In that presentation I went over many of our in house policies and broke down specfically...
Forum - 05/03/2019
We don't. Even though i guess we could we would rather loose a little time than loose a customer over 15-30 minutes labor.
Forum - 04/04/2019
Thank you all again for the assistance. I don't usually come across a (non Chevy) oil change, so that threw me for a loop. Learning new things everyday!
Forum - 03/08/2019
... with published service information. These times are not attached to any specific operation but if you use them as SLT they will pay. Be sure your documentation is in order!...
Bulletin #PI0564J: Wax Coating on Frame Peeling, Metal Shows Corrosion/Rusting - 07/24/2018
... bumper to bumper because the vehicle still has a valid corrosion warranty, and there saying we've done one before like this and it got submitted no problem before I was the warranty admin. Anyone run into this before, or know for sure if it can still...
Forum - 07/26/2018
It was originally done by another dealer. The transaction is a ZSET using labor operation 0511782 for an air deflector.
Forum - 08/01/2018
Thank you ewill3rd for your feedback! After reviewing the SI document for the removal/installation of the strut assembly, I agree that the alignment is required.
Forum - 08/04/2018
... tech, I find myself wondering about a lot of aspects of this claim. Do you have information about what was done by the machine shop? Meaning, did they give you an itemized list of what was done or did they just replace the valve? Did they machine or...
Forum - 05/31/2018
Is the .4 an add time or diag? It doesn't say what the .4 is for on the bulletin, it's just randomly listed under the 1.1 hours to do the replacement.
reject description - 06/06/2018
where can I find out how to correct a reject when I don't understand the description.Format: Other
Forum - 05/31/2018
jblox: I don't see labor operation 8080170 within bulletin 17NA170? Possibly use 8080108 Perform Road Force Measurement?
Forum - 05/08/2018
... is a second note stating the following: "For reconditioning work beyond base repair, OLH must be documented by clock time when reconditioning begins and is completed. OLH should not be used for work included in base repair time." For details on the install...
Forum - 05/07/2018
... OLH for being on the phone with tech support, you can't get it for looking up documents since from what I understand, that is considered a diagnostic step....
Forum - 05/19/2018
If that is alll the documentation you have, I would not submit it. Did they get you charge slips?
Forum - 05/21/2018
... thermostat overheating was the main complaint. Then the water pump was found to be leaking. What if it came in for a leak and the waterpump was found to be leaking but when doing the repair they also find the thermostat to be leaking. Can you claim...
Forum - 04/03/2018
It sounds to me like they really don't know what the cause is...I would discuss with my Manager, but maybe use Transmission Replacement with OLH for all the additional work done by instruction of TAC??? Would love to get a definitive answer to this...
Forum - 04/03/2018
Link is not working for me either - although I receive an error when attempting to open the Excel document.
Forum - 04/10/2018
From our experience, the claim would be submitted with the tire replacement labor operation and OLH for additional diagnosis/balancing with unique time documentation and authorization.
Forum - 04/18/2018
... supporting the repairs performed in this example were lacking. Why did the components fail? What were the DTC's? What diagnostic steps were performed? Were any bulletins followed? After review with the service manager and technician, the claim...
CUSTOMER STATES COOLANT LEAK - 04/18/2018
Okay so just when I think I've got this down I start questioning it again. :-). If the customer comes in complaining of a fluid leak and the tech finds that it is a coolant leak and that the waterpump, thermostat housing and the outlet are leaking. How...
Rental Timeline - 04/24/2018
I know that rental timelines provide an explanation for each day a customer is in rental, but does anyone have a really good example documenting a rental timeline?
Forum - 05/01/2018
... specifically state any other way to submit the parts. If anyone has any other way to submit, I would also love to know how to handle a situation such as this....
Forum - 03/07/2018
I guess if it came down to it and GM saw fit, they could always bill this other dealer.
Forum - 02/22/2018
I'm sorry...I meant, is the tag/sticker required? Since it's never mentioned in updates, is it required to remove from the battery and keeping with vehicle docs?
Forum - 11/16/2018
Here's my take on these, someone scold me if needed. If you verify the recall is completed properly then submit it as if it was done. Be careful about ensuring it was done properly. If it has the threadlocker it won't come off. That will close the recall...
Forum - 10/25/2018
... Per Minute (gpm) table. For example: Fluid temperature: 75 degrees Fahrenheit Cooler type: Steel - would have a minimum flow rate of 0.8 gpm. The cycle is a sequential number specific to your TransFlow (J-45096) machine. GM has the ability to de-code...
2019 Prepaid Maintenance - 12/05/2018
Is there anything that lays out in detail what the new program will entail?Based on what I have heard and seen the 2019 program only covers 1 maintenance visit. I'm presuming the operation code stays the same even though the table says 2 year maintenance...
Forum - 08/23/2018
... the manager. I have been doing this for a little over two years and no one else here knows what I do or how to do it. ...
Forum - 01/11/2019
We are moving to a new DMS, in 2 years, but I don't know which one it will be yet..
... bumper to bumper because the vehicle still has a valid corrosion warranty, and there saying we've done one before like this and it got submitted no problem before I was the warranty admin. Anyone run into this before, or know for sure if it can still...
Forum - 07/26/2018
It was originally done by another dealer. The transaction is a ZSET using labor operation 0511782 for an air deflector.
Forum - 08/01/2018
Thank you ewill3rd for your feedback! After reviewing the SI document for the removal/installation of the strut assembly, I agree that the alignment is required.
Forum - 08/04/2018
... tech, I find myself wondering about a lot of aspects of this claim. Do you have information about what was done by the machine shop? Meaning, did they give you an itemized list of what was done or did they just replace the valve? Did they machine or...
Forum - 05/31/2018
Is the .4 an add time or diag? It doesn't say what the .4 is for on the bulletin, it's just randomly listed under the 1.1 hours to do the replacement.
reject description - 06/06/2018
where can I find out how to correct a reject when I don't understand the description.Format: Other
Forum - 05/31/2018
jblox: I don't see labor operation 8080170 within bulletin 17NA170? Possibly use 8080108 Perform Road Force Measurement?
Forum - 05/08/2018
... is a second note stating the following: "For reconditioning work beyond base repair, OLH must be documented by clock time when reconditioning begins and is completed. OLH should not be used for work included in base repair time." For details on the install...
Forum - 05/07/2018
... OLH for being on the phone with tech support, you can't get it for looking up documents since from what I understand, that is considered a diagnostic step....
Forum - 05/19/2018
If that is alll the documentation you have, I would not submit it. Did they get you charge slips?
Forum - 05/21/2018
... thermostat overheating was the main complaint. Then the water pump was found to be leaking. What if it came in for a leak and the waterpump was found to be leaking but when doing the repair they also find the thermostat to be leaking. Can you claim...
Forum - 04/03/2018
It sounds to me like they really don't know what the cause is...I would discuss with my Manager, but maybe use Transmission Replacement with OLH for all the additional work done by instruction of TAC??? Would love to get a definitive answer to this...
Forum - 04/03/2018
Link is not working for me either - although I receive an error when attempting to open the Excel document.
Forum - 04/10/2018
From our experience, the claim would be submitted with the tire replacement labor operation and OLH for additional diagnosis/balancing with unique time documentation and authorization.
Forum - 04/18/2018
... supporting the repairs performed in this example were lacking. Why did the components fail? What were the DTC's? What diagnostic steps were performed? Were any bulletins followed? After review with the service manager and technician, the claim...
CUSTOMER STATES COOLANT LEAK - 04/18/2018
Okay so just when I think I've got this down I start questioning it again. :-). If the customer comes in complaining of a fluid leak and the tech finds that it is a coolant leak and that the waterpump, thermostat housing and the outlet are leaking. How...
Rental Timeline - 04/24/2018
I know that rental timelines provide an explanation for each day a customer is in rental, but does anyone have a really good example documenting a rental timeline?
Forum - 05/01/2018
... specifically state any other way to submit the parts. If anyone has any other way to submit, I would also love to know how to handle a situation such as this....
Forum - 03/07/2018
I guess if it came down to it and GM saw fit, they could always bill this other dealer.
Forum - 02/22/2018
I'm sorry...I meant, is the tag/sticker required? Since it's never mentioned in updates, is it required to remove from the battery and keeping with vehicle docs?
Forum - 11/16/2018
Here's my take on these, someone scold me if needed. If you verify the recall is completed properly then submit it as if it was done. Be careful about ensuring it was done properly. If it has the threadlocker it won't come off. That will close the recall...
Forum - 10/25/2018
... Per Minute (gpm) table. For example: Fluid temperature: 75 degrees Fahrenheit Cooler type: Steel - would have a minimum flow rate of 0.8 gpm. The cycle is a sequential number specific to your TransFlow (J-45096) machine. GM has the ability to de-code...
2019 Prepaid Maintenance - 12/05/2018
Is there anything that lays out in detail what the new program will entail?Based on what I have heard and seen the 2019 program only covers 1 maintenance visit. I'm presuming the operation code stays the same even though the table says 2 year maintenance...
Forum - 08/23/2018
... the manager. I have been doing this for a little over two years and no one else here knows what I do or how to do it. ...
Forum - 01/11/2019
We are moving to a new DMS, in 2 years, but I don't know which one it will be yet..
Top Warranty Tips of 2018 - 11/29/2018
Download the Top Warranty Tips of 2018! This list includes the best warranty tips for the year generated from the GM warranty newsletter. Download Here
Forum - 01/08/2019
... converter replacement/repair. Therefore, a Flow Code from J-45096 is no longer required to be documented in the Flush Code field on warranty transactions. Technicians should continue to document the Flow Code on the job card in instances where a flow...
REPRINT - 01/21/2019
... regenerate originals from our write up system in the worst case scenario but my real question is what reprints are forbidden? Refer to the examples below.additional copies of the invoice are needed for documentation/management approvals but the original...
Forum - 01/28/2019
As i recall, we had this issue with the steering torque sensors, and it boiled down to installation and the sensors being escpecially touchy! They revised the procedure to account for this revelation of sensitivity. Not sure if she is speaking of the...
Forum - 02/18/2019
Hi warranty1! Please check out the article from the Warranty News on "Attaching a Document to a Pending Transaction" by clicking here.
Transportation Damage - 02/19/2019
... do things is way too complicated and it could be done a whole lot more simplier.So my question for you is how do you do your transportation claims that inslude body shop work needing to be done. Do you have the body shop send over their invoice...
Forum - 02/19/2019
i know you can remove a document once it is in reject status, but unsure if you can remove it while it is still in pending.
August 2021 Warranty News, TPMS Learn? - 08/03/2021
In the latest Warrnty News, on the 1st page, TPMS Learn...What is WCC documentation? What does WCC stand for?
Forum - 08/05/2021
The warranty is transferable to subsequent owners as long as they have the required documents showing when the component was installed.
Forum - 07/28/2021
... flagged. I don't get the tickets until the vehicle is picked up because, lets play what if, they don't even get out of the lot and the same problem happens? This avoids opening a new repair order. ...
Forum - 07/27/2021
You would do an adjustment. If you had to have it H-routed then it would have to be done that way again.
Forum - 05/27/2021
The add part button also doesn't work in Edge. If I have to build or correct parts, on a submitted claim, I use IE
Forum - 06/02/2021
I go by whatever is on the "new vehicle" maintenance chart. We are out of filters and it looks like we are ordering them by VIN. My morons...er service advisors don't have the intelligence to explain to these customers that they should come in when the...
Forum - 05/06/2021
To my knowledge there is no minimum time punch requirement. If they punch time they get base time. However, I would caution you in that it should not be a habit that they punch 0.1 to get paid 2.0 hours. It should make sense. If you have a guy who can...
Forum - 04/22/2021
I don't know what kind of vehicle your working on , but labor op 4062350 is a powertrain item.
Forum - 08/12/2021
... TSB PROVIDES FOR NO NET ITEMS BUT IT STATES YOU CAN ORDER A SUPPLY OF THE RECOMMENDED SEALER. THIS WOULD BE CONSIDERED TO BE "SHOP SUPPLIES" BY GM SINCE ONE CONTAINER SERVICES 20 VEHICLES. IF AN AFTERMARKET SUPPLIER WAS USED THIS WOULD STILL BE CONSIDERED...
Forum - 10/27/2021
... selecting 3 to dowload, I always go back into the claim to double check if I have a gut feeling it would go wonky. Typically you need to adjust everything on the first submission screen (labor, original job car info for parts warranties, etc) before...
CAMARO ACCESSORY COLD AIR INTAKE KIT CLAIM - 10/28/2021
... I put it in as a ZREG claim. I was just wondering if any one else had done one of these claims. What claim type did you use?Thanks, Carol...
(NEW) GM Maintenance Program Help Card - 11/04/2021
The card outlines each of the covered Maintenance services with the corresponding labor operation, description and labor time for reimbursement.Download Card
Forum - 11/12/2021
GM just released a new document (5532254) that has the models, engine codes (RPOs), engine sizes, op codes, and the new pricing.
Forum - 09/22/2021
I would go with the 06 Savana LTG and do it the same way you already explained you were used to doing...
Forum - 08/20/2021
What is the sale type? Some fleet/business use vehicles dont have it
Forum - 01/04/2022
no PET needed but select as policy repair with Dealer self auth and attach documents to the claim.
Mgmt Approval Examples - 03/02/2021
... the process to convert over but the end result down the line is to not have all this paperwork. Would love to hear how others are handling this process.Thanks, Carol...
Forum - 02/11/2021
When a technician encounters extenuating circumstances (e.g extensive diagnosis) in performing a repair that would typically be submitted as OLH, with time documentation to support the time claimed.
Download the Top Warranty Tips of 2018! This list includes the best warranty tips for the year generated from the GM warranty newsletter. Download Here
Forum - 01/08/2019
... converter replacement/repair. Therefore, a Flow Code from J-45096 is no longer required to be documented in the Flush Code field on warranty transactions. Technicians should continue to document the Flow Code on the job card in instances where a flow...
REPRINT - 01/21/2019
... regenerate originals from our write up system in the worst case scenario but my real question is what reprints are forbidden? Refer to the examples below.additional copies of the invoice are needed for documentation/management approvals but the original...
Forum - 01/28/2019
As i recall, we had this issue with the steering torque sensors, and it boiled down to installation and the sensors being escpecially touchy! They revised the procedure to account for this revelation of sensitivity. Not sure if she is speaking of the...
Forum - 02/18/2019
Hi warranty1! Please check out the article from the Warranty News on "Attaching a Document to a Pending Transaction" by clicking here.
Transportation Damage - 02/19/2019
... do things is way too complicated and it could be done a whole lot more simplier.So my question for you is how do you do your transportation claims that inslude body shop work needing to be done. Do you have the body shop send over their invoice...
Forum - 02/19/2019
i know you can remove a document once it is in reject status, but unsure if you can remove it while it is still in pending.
August 2021 Warranty News, TPMS Learn? - 08/03/2021
In the latest Warrnty News, on the 1st page, TPMS Learn...What is WCC documentation? What does WCC stand for?
Forum - 08/05/2021
The warranty is transferable to subsequent owners as long as they have the required documents showing when the component was installed.
Forum - 07/28/2021
... flagged. I don't get the tickets until the vehicle is picked up because, lets play what if, they don't even get out of the lot and the same problem happens? This avoids opening a new repair order. ...
Forum - 07/27/2021
You would do an adjustment. If you had to have it H-routed then it would have to be done that way again.
Forum - 05/27/2021
The add part button also doesn't work in Edge. If I have to build or correct parts, on a submitted claim, I use IE
Forum - 06/02/2021
I go by whatever is on the "new vehicle" maintenance chart. We are out of filters and it looks like we are ordering them by VIN. My morons...er service advisors don't have the intelligence to explain to these customers that they should come in when the...
Forum - 05/06/2021
To my knowledge there is no minimum time punch requirement. If they punch time they get base time. However, I would caution you in that it should not be a habit that they punch 0.1 to get paid 2.0 hours. It should make sense. If you have a guy who can...
Forum - 04/22/2021
I don't know what kind of vehicle your working on , but labor op 4062350 is a powertrain item.
Forum - 08/12/2021
... TSB PROVIDES FOR NO NET ITEMS BUT IT STATES YOU CAN ORDER A SUPPLY OF THE RECOMMENDED SEALER. THIS WOULD BE CONSIDERED TO BE "SHOP SUPPLIES" BY GM SINCE ONE CONTAINER SERVICES 20 VEHICLES. IF AN AFTERMARKET SUPPLIER WAS USED THIS WOULD STILL BE CONSIDERED...
Forum - 10/27/2021
... selecting 3 to dowload, I always go back into the claim to double check if I have a gut feeling it would go wonky. Typically you need to adjust everything on the first submission screen (labor, original job car info for parts warranties, etc) before...
CAMARO ACCESSORY COLD AIR INTAKE KIT CLAIM - 10/28/2021
... I put it in as a ZREG claim. I was just wondering if any one else had done one of these claims. What claim type did you use?Thanks, Carol...
(NEW) GM Maintenance Program Help Card - 11/04/2021
The card outlines each of the covered Maintenance services with the corresponding labor operation, description and labor time for reimbursement.Download Card
Forum - 11/12/2021
GM just released a new document (5532254) that has the models, engine codes (RPOs), engine sizes, op codes, and the new pricing.
Forum - 09/22/2021
I would go with the 06 Savana LTG and do it the same way you already explained you were used to doing...
Forum - 08/20/2021
What is the sale type? Some fleet/business use vehicles dont have it
Forum - 01/04/2022
no PET needed but select as policy repair with Dealer self auth and attach documents to the claim.
Mgmt Approval Examples - 03/02/2021
... the process to convert over but the end result down the line is to not have all this paperwork. Would love to hear how others are handling this process.Thanks, Carol...
Forum - 02/11/2021
When a technician encounters extenuating circumstances (e.g extensive diagnosis) in performing a repair that would typically be submitted as OLH, with time documentation to support the time claimed.
Policy Repair on a Bulletin - 01/28/2021
HiHas anyone done a policy repair on a bulletin before? I am referring to bulletins only not special coverages. Thanks
Forum - 01/20/2021
I was not trained to do that but it actually does not sound like a bad idea to maybe start doing that.
Forum - 01/20/2021
Documenting what factory invoiced options were installed is definitely a good best practice (it is not a policy requirement).
Coding with multiple parts replaced - 12/17/2020
Hi AllHope everyone is doing well and staying safe in these crazy times. I was wondering what others are doing to code out claims with these issues.Vehicle comes in with a check engine light and finds that the evap solenoid valve, canister and the...
Forum - 11/20/2020
In this unique situation (and giving the original servicing dealer the benefit of the doubt) the dealership opted to handle the transaction as a part warranty.
Forum - 10/14/2020
Try panel repair lop. Anything over 8 hours repair time, must have prior authorization, which it dont sound like it will
Forum - 06/09/2020
... is restricted, on some of the newer trucks the trans cooler is in the condenser but the same would go for that. I don't think they route fluid through both, so I can see him claiming one or the other but never both. Again, he'd better have some good...
Forum - 05/18/2020
Thanks for your responses. That's the way I was planning on doing it, but then started second guessing myself.
Forum - 02/11/2020
Any ST over 2 hours requires serice management authorization which has to be done prior to transaction submission.
Forum - 09/02/2020
You are doing it correctly. But you do have to submit GM Auth and the claims handler will pay it.
Forum - 08/31/2020
BN does mean blocked acion. Mine do that too, if it came in with another recall for same module programming. They will document the 1st, then the blocked action, or re-document the first code. The system will accept a non-blocked with the up-to-date ...
Forum - 08/18/2022
Document# 2355117 is a great reference. I've had mine a long time.
Forum - 08/01/2022
... was told by WSC a few dollars off is ok, not 80-90 or a lot.... So if they don't check how do you handle it? I make them re-run the PET but that is not good either I didn't think. Does that make sense?...
Forum - 07/20/2022
all stays on one line and will be h-routed for excessive parts. attach all supporting documentation and should pay.
Forum - 07/25/2022
Yes. It is a manual submission. The first one i've done in a long time.
What Would You Do? - 07/22 - 06/20/2022
The owner of a 2021 Chevrolet Silverado took their vehicle to the service department for a routine LOF/tire rotation and also to have an open field action performed.The field action required the installation of a component, that after installation was...
Forum - 06/01/2022
... claim using the same operation code on multiple job card lines on the same claim. I don't see that you called out where the manager approved an R submission for the second line. I question the term "break down" for a trim panel but if GM accepts...
Forum - 02/18/2022
they don't have to 'ask for it', but you should definitely verify owenership. registration and license is what we capture
Forum - 04/14/2022
IE 11 end of life is this summer yes. Based on what I have seen I suspect it will remain functional for a little while but my research indicates that eventually when you try to open it MS will just use that command to launch you into Edge. When that happens...
Forum - 03/17/2022
... time. If they punched 0.7 then I would pay 0.7. if they only have one time punch they didn't do what was required and I give them published time only. Example: Evacuate and recharge 1.2 - for this I would only require that they document in their story...
Forum - 01/12/2022
... GM you don't send pricing information at all. You transmit labor times and part numbers. GM knows what your markup and labor rates are and they do the math on their end. That is also why your schedules have little errors on them because the price tapes...
Forum - 03/24/2023
I also haven't been doing these remind me do I have to submit a LOP while the recall is in no remedy status and then another when the recall is completed?
Forum - 03/16/2023
Yes I've done the same thing as JCannon. If you have the documentation to show that it was written up before they did the OTA update they will usually reopen it up so you can claim it on your side. Good luck
Forum - 02/14/2023
I don't know the answer to your question for dealertrack but I know someone who does and she will be here shortly. What is the recall number? We do a ton of bolts here and I don't wnat to miss this data entry issue.
Forum - 02/23/2023
I would imagine that you could overlap them because recalls have different origin dates. However I do not know that the system checks claim for claim because honestly I don't claim these. I probably should start but right now I have enough going on that...
HiHas anyone done a policy repair on a bulletin before? I am referring to bulletins only not special coverages. Thanks
Forum - 01/20/2021
I was not trained to do that but it actually does not sound like a bad idea to maybe start doing that.
Forum - 01/20/2021
Documenting what factory invoiced options were installed is definitely a good best practice (it is not a policy requirement).
Coding with multiple parts replaced - 12/17/2020
Hi AllHope everyone is doing well and staying safe in these crazy times. I was wondering what others are doing to code out claims with these issues.Vehicle comes in with a check engine light and finds that the evap solenoid valve, canister and the...
Forum - 11/20/2020
In this unique situation (and giving the original servicing dealer the benefit of the doubt) the dealership opted to handle the transaction as a part warranty.
Forum - 10/14/2020
Try panel repair lop. Anything over 8 hours repair time, must have prior authorization, which it dont sound like it will
Forum - 06/09/2020
... is restricted, on some of the newer trucks the trans cooler is in the condenser but the same would go for that. I don't think they route fluid through both, so I can see him claiming one or the other but never both. Again, he'd better have some good...
Forum - 05/18/2020
Thanks for your responses. That's the way I was planning on doing it, but then started second guessing myself.
Forum - 02/11/2020
Any ST over 2 hours requires serice management authorization which has to be done prior to transaction submission.
Forum - 09/02/2020
You are doing it correctly. But you do have to submit GM Auth and the claims handler will pay it.
Forum - 08/31/2020
BN does mean blocked acion. Mine do that too, if it came in with another recall for same module programming. They will document the 1st, then the blocked action, or re-document the first code. The system will accept a non-blocked with the up-to-date ...
Forum - 08/18/2022
Document# 2355117 is a great reference. I've had mine a long time.
Forum - 08/01/2022
... was told by WSC a few dollars off is ok, not 80-90 or a lot.... So if they don't check how do you handle it? I make them re-run the PET but that is not good either I didn't think. Does that make sense?...
Forum - 07/20/2022
all stays on one line and will be h-routed for excessive parts. attach all supporting documentation and should pay.
Forum - 07/25/2022
Yes. It is a manual submission. The first one i've done in a long time.
What Would You Do? - 07/22 - 06/20/2022
The owner of a 2021 Chevrolet Silverado took their vehicle to the service department for a routine LOF/tire rotation and also to have an open field action performed.The field action required the installation of a component, that after installation was...
Forum - 06/01/2022
... claim using the same operation code on multiple job card lines on the same claim. I don't see that you called out where the manager approved an R submission for the second line. I question the term "break down" for a trim panel but if GM accepts...
Forum - 02/18/2022
they don't have to 'ask for it', but you should definitely verify owenership. registration and license is what we capture
Forum - 04/14/2022
IE 11 end of life is this summer yes. Based on what I have seen I suspect it will remain functional for a little while but my research indicates that eventually when you try to open it MS will just use that command to launch you into Edge. When that happens...
Forum - 03/17/2022
... time. If they punched 0.7 then I would pay 0.7. if they only have one time punch they didn't do what was required and I give them published time only. Example: Evacuate and recharge 1.2 - for this I would only require that they document in their story...
Forum - 01/12/2022
... GM you don't send pricing information at all. You transmit labor times and part numbers. GM knows what your markup and labor rates are and they do the math on their end. That is also why your schedules have little errors on them because the price tapes...
Forum - 03/24/2023
I also haven't been doing these remind me do I have to submit a LOP while the recall is in no remedy status and then another when the recall is completed?
Forum - 03/16/2023
Yes I've done the same thing as JCannon. If you have the documentation to show that it was written up before they did the OTA update they will usually reopen it up so you can claim it on your side. Good luck
Forum - 02/14/2023
I don't know the answer to your question for dealertrack but I know someone who does and she will be here shortly. What is the recall number? We do a ton of bolts here and I don't wnat to miss this data entry issue.
Forum - 02/23/2023
I would imagine that you could overlap them because recalls have different origin dates. However I do not know that the system checks claim for claim because honestly I don't claim these. I probably should start but right now I have enough going on that...
New GM trick - basically it is theft - 12/20/2022
In the last 2 days I am running into a bunch of recall issues on new units.I have a few customer and PDI tickets, you open the ticket and check the VIS, open recall. In the shop for a day or two then you get the invoice to process the recall and GM closed...
Forum - 12/02/2022
if you go to the vido that is posted, there is a link to the side that is great break down and put into really good aspect! I have used it to show the Service Manager and Adivsors exactly how it is broken down. EmissionsDocResource_2022....
Battery replacements *sigh* and add time for diag - 11/21/2022
So when you pay your techs for the replacements... lets talk about how you pay them...I have one tech who will argue the point every.single.time that he should be paid the extra diag. I have time and time again showed him that he doesn't get...
Emission coverage for HD trucks - 11/22/2022
... vehicles with a GVWR > 8500lbs. When you see a E2 emissions indicator for them you would normally be thinking 8/80,,,but when you refer to the emissions DOC 4861080 you will find it is only 5/50. Its easy to check...
Forum - 11/22/2022
generally speaking only originals are allowed as this prevents double payments,,,,,what is to stop you and another dealer from reimbursing twice if you are both using copies??
Forum - 09/16/2022
... you are processing the claim. If you process body shop repairs as a sublet then it is easier, you would just need the SM to sign for excessive sublet with an explanation. If you are processing it as a regular invoice, like I have to, then you can also...
Forum - 05/21/2024
... fundamentals done for sure and be working on training paths. To my knowledge the only area where you get into trouble is if you are paying them like tons of OLH for chasing their tails without proper training. As in, say your guy is working on an engine...
Forum - 07/31/2024
... was revised and released July 30, 2024. Some extra claim examples have been added to the document. The new document has given me a better understanding of the Other Labour Hours and Additional Time entries. ...
HVAC - 07/18/2024
... .2hrsI know I can move line 5 to line 4 double the parts, base time .2 and use OLH for .2 however, what or how should I submit line 6?Being its all the left can I move line 6, line 5 to line 4 with attachments showing the repair?...
Forum - 08/25/2024
... auth with self auth or send to GM to auth and it will only reject because of the missing Dongle. What can I do to push through? ...
Forum - 08/26/2024
cmorgan.....If this is an over the counter parts warranty are you submitting it as a ZPTC claim? Those shouldn't require a Dongle scan. Candy....I have a copy of the original parts invoice attached to the claim. I have asked my parts department if possible...
Forum - 08/20/2024
... and document RO & date it was ordered. After the repair order rejects for out of warranty, you will have to hroute claim with explaination or self auth as a "policy" (if available through your empowerment.) I was told that it submitted as policy...
Added repairs for concerns found in MPVI - 09/04/2024
... a week later and opens a new Repair Order to have the oil cooler lines taken care of. What should the approvals look like for this?-Do we put the Managers approval (sign, date, time, verification of concern) on the 1st repair order when the...
Forum - 09/04/2024
I had not seen this but based on what I read as long as they provide you with the required documents I see no indication that this will require a SAVI event.
Forum - 09/25/2024
I would submit with the first operation and flag it an hour. If it doesn't pay then do the 2nd one, if you reprogrammed the radio but not the USB for a block I would still call that programming. I think I have only gotten one that had that second opcode...
Forum - 11/04/2024
I've always been told that if there is a qualifying bulletin that you should use it...reduces the Excessive Use of LOP numbers down if it's a regularly used regular LOP.
Forum - 11/08/2024
Same question, same scenario as above...what would the approvals look like in this situation? The Oct 2024 article doesn't answer that.
Forum - 11/08/2024
This has been a struggle, and I know my warranty support center specialist WILL NOT accept something that doesn't match the chart.
Forum - 10/16/2024
WSC referred me to DBC,,,no help,,,,in reject status with no explanation,,,bulletin doesnt give details on how to correct these rejects,,,everybody at GM passes the buck to another group
Forum - 04/01/2024
... extending the timeframe to complete a scan to reduce the number of claim rejections for a missing dongle scan. GWM, at that time, validated claims with a dongle scan captured up to 3 days before and 3 days after the job card open date. The Global Message...
Forum - 05/03/2024
... to .50 for the repair and then OLH for any diag or removal to access area. Keep us posted on what you find out. ...
Forum - 03/07/2024
I side with the rep, on this one. Service manager would have to verifiy every warrantable repair neccesary, documenting them as well.
Global Warranty Management Error 032 For Duplicate Serial Number on Claim... - 03/07/2024
... the removed part serial # needs to go in dependency field. The roof rail airbag new serial # is documented the the RPT process and there is no mention of the removed serial numbers needing documented. Just wondering if anyone has any useful insight on...
Forum - 03/21/2024
Either it does that or they can access it, but the thing thats got my head spinning is the 'removed' serial number documentation. None of the recalls I have pulled up say to document the removed one, minus the Takata Priority recalls. The only thing I...
LPO/SUBLET - 02/16/2024
We have received decals - LPO's - that are large and my guys don't want to install them. can I sublet for installation?
In the last 2 days I am running into a bunch of recall issues on new units.I have a few customer and PDI tickets, you open the ticket and check the VIS, open recall. In the shop for a day or two then you get the invoice to process the recall and GM closed...
Forum - 12/02/2022
if you go to the vido that is posted, there is a link to the side that is great break down and put into really good aspect! I have used it to show the Service Manager and Adivsors exactly how it is broken down. EmissionsDocResource_2022....
Battery replacements *sigh* and add time for diag - 11/21/2022
So when you pay your techs for the replacements... lets talk about how you pay them...I have one tech who will argue the point every.single.time that he should be paid the extra diag. I have time and time again showed him that he doesn't get...
Emission coverage for HD trucks - 11/22/2022
... vehicles with a GVWR > 8500lbs. When you see a E2 emissions indicator for them you would normally be thinking 8/80,,,but when you refer to the emissions DOC 4861080 you will find it is only 5/50. Its easy to check...
Forum - 11/22/2022
generally speaking only originals are allowed as this prevents double payments,,,,,what is to stop you and another dealer from reimbursing twice if you are both using copies??
Forum - 09/16/2022
... you are processing the claim. If you process body shop repairs as a sublet then it is easier, you would just need the SM to sign for excessive sublet with an explanation. If you are processing it as a regular invoice, like I have to, then you can also...
Forum - 05/21/2024
... fundamentals done for sure and be working on training paths. To my knowledge the only area where you get into trouble is if you are paying them like tons of OLH for chasing their tails without proper training. As in, say your guy is working on an engine...
Forum - 07/31/2024
... was revised and released July 30, 2024. Some extra claim examples have been added to the document. The new document has given me a better understanding of the Other Labour Hours and Additional Time entries. ...
HVAC - 07/18/2024
... .2hrsI know I can move line 5 to line 4 double the parts, base time .2 and use OLH for .2 however, what or how should I submit line 6?Being its all the left can I move line 6, line 5 to line 4 with attachments showing the repair?...
Forum - 08/25/2024
... auth with self auth or send to GM to auth and it will only reject because of the missing Dongle. What can I do to push through? ...
Forum - 08/26/2024
cmorgan.....If this is an over the counter parts warranty are you submitting it as a ZPTC claim? Those shouldn't require a Dongle scan. Candy....I have a copy of the original parts invoice attached to the claim. I have asked my parts department if possible...
Forum - 08/20/2024
... and document RO & date it was ordered. After the repair order rejects for out of warranty, you will have to hroute claim with explaination or self auth as a "policy" (if available through your empowerment.) I was told that it submitted as policy...
Added repairs for concerns found in MPVI - 09/04/2024
... a week later and opens a new Repair Order to have the oil cooler lines taken care of. What should the approvals look like for this?-Do we put the Managers approval (sign, date, time, verification of concern) on the 1st repair order when the...
Forum - 09/04/2024
I had not seen this but based on what I read as long as they provide you with the required documents I see no indication that this will require a SAVI event.
Forum - 09/25/2024
I would submit with the first operation and flag it an hour. If it doesn't pay then do the 2nd one, if you reprogrammed the radio but not the USB for a block I would still call that programming. I think I have only gotten one that had that second opcode...
Forum - 11/04/2024
I've always been told that if there is a qualifying bulletin that you should use it...reduces the Excessive Use of LOP numbers down if it's a regularly used regular LOP.
Forum - 11/08/2024
Same question, same scenario as above...what would the approvals look like in this situation? The Oct 2024 article doesn't answer that.
Forum - 11/08/2024
This has been a struggle, and I know my warranty support center specialist WILL NOT accept something that doesn't match the chart.
Forum - 10/16/2024
WSC referred me to DBC,,,no help,,,,in reject status with no explanation,,,bulletin doesnt give details on how to correct these rejects,,,everybody at GM passes the buck to another group
Forum - 04/01/2024
... extending the timeframe to complete a scan to reduce the number of claim rejections for a missing dongle scan. GWM, at that time, validated claims with a dongle scan captured up to 3 days before and 3 days after the job card open date. The Global Message...
Forum - 05/03/2024
... to .50 for the repair and then OLH for any diag or removal to access area. Keep us posted on what you find out. ...
Forum - 03/07/2024
I side with the rep, on this one. Service manager would have to verifiy every warrantable repair neccesary, documenting them as well.
Global Warranty Management Error 032 For Duplicate Serial Number on Claim... - 03/07/2024
... the removed part serial # needs to go in dependency field. The roof rail airbag new serial # is documented the the RPT process and there is no mention of the removed serial numbers needing documented. Just wondering if anyone has any useful insight on...
Forum - 03/21/2024
Either it does that or they can access it, but the thing thats got my head spinning is the 'removed' serial number documentation. None of the recalls I have pulled up say to document the removed one, minus the Takata Priority recalls. The only thing I...
LPO/SUBLET - 02/16/2024
We have received decals - LPO's - that are large and my guys don't want to install them. can I sublet for installation?
Dealertrack not recognizing the SAVI scans - 06/07/2024
is anybody else with Dealertrack having concerns with the system not recognizing that we have done the scan and yet GM is rejecting the claim,,,this is happening lots now
Dealertrack not recognizing the SAVI scans - 06/07/2024
is anybody else with Dealertrack having concerns with the system not recognizing that we have done the scan and yet GM is rejecting the claim,,,this is happening lots now
Forum - 05/03/2024
Do you mean that is how DBC wants it done? I wish JL got to review/approve transportation claims for payment!
Forum - 05/07/2024
... that there is a damaged vehicle I quickly involve all parties in an email conversation for what I need but I am never surprised to learn that no one did what I asked them. Several of these were just billed back to sales or to body shop policy due to...
Forum - 05/21/2024
... it all has to be submitted as OLH but explained and identified for WSC. Sounds like we are all doing it right but techs just don't like it. wah....
Add On Repair Lines and Reprinting RO's - 05/20/2024
When adding an add on repair line to an RO is it fine to add the line in your DMS and then reprint the RO? I have been doing this for years. Reprinting the RO with the line added and auth from the advisor. In the signature line we always put "Signature...
Forum - 05/08/2024
... It is not just a sum of all the punches on a ticket when it comes to warranty. GM wants to see what the ACTUAL time is that the tech spent doing the repair. A lot of ST ops list Add times for diagnosis and maybe evac and recharge. Those would be...
Forum - 05/08/2024
... most part buck my system lol but there are a few who think they can and then they don't get what they ask for, I don't chase them. They're grown...
Forum - 05/09/2024
from what i hear the carriers use their personal phones in this area,,,and they dont like to give you their phone to input the codes,,,that is where problems can occur
Forum - 02/06/2024
... it deleted every piece of information I put in and had red text all at the top telling me to do what I had already done. ...
Forum - 02/29/2024
From what I understand, if one doesn't cause the other one to fail, you need to add a line. If there is overlapping labor, adjust the time.
Lockable Safe in Center Console - 01/09/2024
... the concole. Has anyone done this and if so, do you have a LOP for drilling out the lock? Or would I submit it as add time? ...
Forum - 01/25/2024
It's being done on an 2024 Tahoe with the LM2 engine. It's basically a diagnostic system check for the reductant system test.
Forum - 12/01/2023
If you don't see it I would think you don't have it. We also received an email when we we were given the empowerment, that was in October.
Forum - 10/24/2023
Your dongles may need some updates. We couldn't get a couple of our 2024 Cadillac models to scan without an update.
Forum - 10/20/2023
I've got the same problem here with one right now. Bulletin doesnt apply, but customer experiencing same issue.
Forum - 06/28/2023
I saw it 2 days ago. When you go into the LTG go into Preface and the coverage code tables are listed in the drop down.
Forum - 07/24/2023
... "Oh good I don't have to punch" I gave an example to them in a meeting, played the "what if" game. If a vehicle somes in and they "think" that oh its a plain repair but come to find out the true cause was a straight time op and they...
Forum - 10/05/2023
... the text box under the parts selection clear upon submission. If we are advised to contact DBC, what are we to say? DBC cannot get visual confirmation of these concerns since the claims dont go into rejected status. Are we just to inform them so it ...
Two lines or One? - 09/05/2023
... fluid. He did that. It was better but noise was still there. Found when driving in 4 hi the noise would get louder. Found that the exhaust/muffler was sitting/resting on frame/crossmember causing a vibration/groaning type of noise. Do you see this as...
JL WARRANTY SEARCH FEATURE - 09/05/2023
THE SEARCH FEATURE IS TEMPORARILY DOWN DUE TO SOME COMPUTER ISSUES IN CASE YOU ARE LOOKING FOR SOMETHNG
Paint Claim with dent - 08/25/2023
... panel labor op and then OLH the paint? Which is the correct way to submit this type of damage? Or what is everyone else doing?Thanks, Carol ...
Forum - 04/04/2023
... make them sign just becaue the TSB doesn't specifically state to replace any other components. You could pay them half an hour and self-auth it technically....
Forum - 04/05/2023
With the way they have the code check on submission all you can do is set up the machine to test based on what it says in SI for the CCA and battery type. I don't agree with the way it is but I am certain that if you don't they will reject left and right....
Forum - 04/06/2023
I don't think policy transactions count towards your excess expense. Are you talking about the SAASR?
is anybody else with Dealertrack having concerns with the system not recognizing that we have done the scan and yet GM is rejecting the claim,,,this is happening lots now
Dealertrack not recognizing the SAVI scans - 06/07/2024
is anybody else with Dealertrack having concerns with the system not recognizing that we have done the scan and yet GM is rejecting the claim,,,this is happening lots now
Forum - 05/03/2024
Do you mean that is how DBC wants it done? I wish JL got to review/approve transportation claims for payment!
Forum - 05/07/2024
... that there is a damaged vehicle I quickly involve all parties in an email conversation for what I need but I am never surprised to learn that no one did what I asked them. Several of these were just billed back to sales or to body shop policy due to...
Forum - 05/21/2024
... it all has to be submitted as OLH but explained and identified for WSC. Sounds like we are all doing it right but techs just don't like it. wah....
Add On Repair Lines and Reprinting RO's - 05/20/2024
When adding an add on repair line to an RO is it fine to add the line in your DMS and then reprint the RO? I have been doing this for years. Reprinting the RO with the line added and auth from the advisor. In the signature line we always put "Signature...
Forum - 05/08/2024
... It is not just a sum of all the punches on a ticket when it comes to warranty. GM wants to see what the ACTUAL time is that the tech spent doing the repair. A lot of ST ops list Add times for diagnosis and maybe evac and recharge. Those would be...
Forum - 05/08/2024
... most part buck my system lol but there are a few who think they can and then they don't get what they ask for, I don't chase them. They're grown...
Forum - 05/09/2024
from what i hear the carriers use their personal phones in this area,,,and they dont like to give you their phone to input the codes,,,that is where problems can occur
Forum - 02/06/2024
... it deleted every piece of information I put in and had red text all at the top telling me to do what I had already done. ...
Forum - 02/29/2024
From what I understand, if one doesn't cause the other one to fail, you need to add a line. If there is overlapping labor, adjust the time.
Lockable Safe in Center Console - 01/09/2024
... the concole. Has anyone done this and if so, do you have a LOP for drilling out the lock? Or would I submit it as add time? ...
Forum - 01/25/2024
It's being done on an 2024 Tahoe with the LM2 engine. It's basically a diagnostic system check for the reductant system test.
Forum - 12/01/2023
If you don't see it I would think you don't have it. We also received an email when we we were given the empowerment, that was in October.
Forum - 10/24/2023
Your dongles may need some updates. We couldn't get a couple of our 2024 Cadillac models to scan without an update.
Forum - 10/20/2023
I've got the same problem here with one right now. Bulletin doesnt apply, but customer experiencing same issue.
Forum - 06/28/2023
I saw it 2 days ago. When you go into the LTG go into Preface and the coverage code tables are listed in the drop down.
Forum - 07/24/2023
... "Oh good I don't have to punch" I gave an example to them in a meeting, played the "what if" game. If a vehicle somes in and they "think" that oh its a plain repair but come to find out the true cause was a straight time op and they...
Forum - 10/05/2023
... the text box under the parts selection clear upon submission. If we are advised to contact DBC, what are we to say? DBC cannot get visual confirmation of these concerns since the claims dont go into rejected status. Are we just to inform them so it ...
Two lines or One? - 09/05/2023
... fluid. He did that. It was better but noise was still there. Found when driving in 4 hi the noise would get louder. Found that the exhaust/muffler was sitting/resting on frame/crossmember causing a vibration/groaning type of noise. Do you see this as...
JL WARRANTY SEARCH FEATURE - 09/05/2023
THE SEARCH FEATURE IS TEMPORARILY DOWN DUE TO SOME COMPUTER ISSUES IN CASE YOU ARE LOOKING FOR SOMETHNG
Paint Claim with dent - 08/25/2023
... panel labor op and then OLH the paint? Which is the correct way to submit this type of damage? Or what is everyone else doing?Thanks, Carol ...
Forum - 04/04/2023
... make them sign just becaue the TSB doesn't specifically state to replace any other components. You could pay them half an hour and self-auth it technically....
Forum - 04/05/2023
With the way they have the code check on submission all you can do is set up the machine to test based on what it says in SI for the CCA and battery type. I don't agree with the way it is but I am certain that if you don't they will reject left and right....
Forum - 04/06/2023
I don't think policy transactions count towards your excess expense. Are you talking about the SAASR?
Paint Lops - 06/07/2023
... a LOP for painting the grille under the paint lops. Has anyone else come across this situation and what have you done?Thanks, Carol...
Forum - 06/07/2023
that is so weird. im a gmc dealer and i pulled up Sierra and it had add for paint for grille yet it dont on a silverado??? (1010570). I dont know what to tell you??
Forum - 06/27/2023
Yes Carol I have done it a few times. That one day opcode will only work for one day. If you run into a situation where you have more days to claim you will have to get with your DVM or WSC for the proper opcode. It usually isn't very fun and I have probably...
recall #N222390690: Service Update - High Voltage Harness Contacting Metal Edge - (May 11, 2023) - 05/25/2023
Has anyone done this recall yet? i did not see where there is allowance for tape and wire ties.
Forum - 05/22/2023
Any warranty transaction will require a dongle scan with of course the exception of transportation claims,Pdi's and overcouter parts warranty.
Forum - 04/04/2023
... center and download the PDF and keep it on my desktop for quick access. Ctrl + F and type in your opcode, if it comes up it is not covered unless you do a pre-approval through the empowerment portal. 6430300 Transmitter Battery Replacement 6430320...
Forum - 09/19/2023
... job card information, If you try to go into the empowerment tools it just keeps prompting you for what account you want to use to access it then it dumps you out. Also the search engine in SI does not even function from time to time. As an example...
Adding a line to a claim - 03/01/2024
... notes state as..."Per comments there were 2 shutter failures, and one did not cause the other, you need to submit as 2 separate line.I first submitted the claim as 3.0hr with base 1.5 and OLH 1.5 = 3.0 (it was rejected for OLH, had manager approval,pending)...
Forum - 05/21/2024
Why would you NEED to reprint, except for having a typed concern? If this is an inability to read their writing, then being ledgible is clearly addressed in the P&P and should be handled with the person with poor handwriting skills. As stated, reprints...
Forum - 09/29/2022
... the time of write up. This has been a buzz for a while. I think even Scotty Kilmer did a couple of youtube videos on this topic. (my son loves his channel) ...
When to do separate claims? - 01/20/2023
... say for each side you should claim each separately if one did not cause the other to fail. We would keep them together if same LOP used for each. In this case I have a vehicle came in that had an MIL on. Tech pulled codes and found code for the...
Forum - 01/31/2023
... the techs were unhooking both cables, but not removing the bracket to gain access to label to see what it was rated for and just 'guessed'. ...
Forum - 06/17/2022
Do you have the vehicle year/make/model? For the heck of it I went to the resources and used a 2022 Chev Silverado (new) and searched brake, are you referring to the performance brake package? Also, I know when we have to add fluids for any vehicle...
Forum - 07/07/2022
... instructions, the recall needs to be worded properly, period. GM can put it in the newspaper that you don't have to do it but until they change the recall instructions we will do it the way it is written. I have never heard of this sentinel until your...
Forum - 08/17/2022
... in a CA emissions state this causes massive headaches because GM is painfully inconsistent with what is covered and what is not. Basically E is Emission Limited Warranty Coverage E1 is Emission Select State Component Ltd Warranty E2 is Emission Select...
Local rental office not complying with P&P - 07/16/2020
... itself that we didn't "sign" an agreement saying we were aware of that they could charge basically whatever, and two by the help desk that they were unable to get them to lower their rates at this particular store. We had to eat the balance. Now...
Forum - 04/29/2021
The following are a few helpful reference tools for technician time documentation policies: The Required Operating Procedures Bulletin - 04-00-89-015 P&P Article 6.2.5 - Technician Identification and Accounting of Labor Time Remember the following...
Forum - 05/25/2021
What makes this worse is that I'm dealing with this exact issue now myself. I would like to go back in time and educate my advisors and service management because they don't know half of the issue they created by charging forward with this. (without mentioning...
Forum - 08/06/2021
I wouldn't worry on a first service but if the job is over 0.5 it just looks like an obvious screw-up. The rule I generally use is "it has to make sense". Can some guys flat rate stuff? Oh yeah. I have heard lots of things but I still go by if you have...
Forum - 05/01/2018
... manager and if GM pays differently I have an account to push the change to and from. (not sure what you do) Make sure you have your evac and recharge slips to show actual quantity used. cnk, I don't think the new machine prints codes...does it? (I should...
Forum - 04/25/2018
... the Warranty Administration Resource Center) and select "Save Target As..." to save the file to your desktop or folder of your choice on your computer. ...
Forum - 03/08/2019
... the original invoice. Currently I don't worry about signatures on the rental agreements but I know you need a closed agreement to be kept with the documentation. My advisors are required to add a line to the ticket documenting the use of the rental and...
Forum - 04/04/2019
... that have been rerouted from another dealer. Get copies of the delivery invoices, scan them. Have your SM sign each invoice as a repeat repair, scan the job cards. Submit them for GM authorization with the above mentioned documents and an explanation....
Forum - 06/14/2019
It would be parts warranty but you'd better have a good story. Opcode is still restricted and will require WSC approval. They will dump anything over 7,500 miles now unless it is a CSAT or ZPTI.
What Would You Do - 11/19 - 10/23/2019
... replaced while the vehicle owner was out of town with a part from an unknown supplier. How would the dealership get the defective over-the-counter part warrantied if a replacement is not being supplied to the “customer” (i.e. independent...
... a LOP for painting the grille under the paint lops. Has anyone else come across this situation and what have you done?Thanks, Carol...
Forum - 06/07/2023
that is so weird. im a gmc dealer and i pulled up Sierra and it had add for paint for grille yet it dont on a silverado??? (1010570). I dont know what to tell you??
Forum - 06/27/2023
Yes Carol I have done it a few times. That one day opcode will only work for one day. If you run into a situation where you have more days to claim you will have to get with your DVM or WSC for the proper opcode. It usually isn't very fun and I have probably...
recall #N222390690: Service Update - High Voltage Harness Contacting Metal Edge - (May 11, 2023) - 05/25/2023
Has anyone done this recall yet? i did not see where there is allowance for tape and wire ties.
Forum - 05/22/2023
Any warranty transaction will require a dongle scan with of course the exception of transportation claims,Pdi's and overcouter parts warranty.
Forum - 04/04/2023
... center and download the PDF and keep it on my desktop for quick access. Ctrl + F and type in your opcode, if it comes up it is not covered unless you do a pre-approval through the empowerment portal. 6430300 Transmitter Battery Replacement 6430320...
Forum - 09/19/2023
... job card information, If you try to go into the empowerment tools it just keeps prompting you for what account you want to use to access it then it dumps you out. Also the search engine in SI does not even function from time to time. As an example...
Adding a line to a claim - 03/01/2024
... notes state as..."Per comments there were 2 shutter failures, and one did not cause the other, you need to submit as 2 separate line.I first submitted the claim as 3.0hr with base 1.5 and OLH 1.5 = 3.0 (it was rejected for OLH, had manager approval,pending)...
Forum - 05/21/2024
Why would you NEED to reprint, except for having a typed concern? If this is an inability to read their writing, then being ledgible is clearly addressed in the P&P and should be handled with the person with poor handwriting skills. As stated, reprints...
Forum - 09/29/2022
... the time of write up. This has been a buzz for a while. I think even Scotty Kilmer did a couple of youtube videos on this topic. (my son loves his channel) ...
When to do separate claims? - 01/20/2023
... say for each side you should claim each separately if one did not cause the other to fail. We would keep them together if same LOP used for each. In this case I have a vehicle came in that had an MIL on. Tech pulled codes and found code for the...
Forum - 01/31/2023
... the techs were unhooking both cables, but not removing the bracket to gain access to label to see what it was rated for and just 'guessed'. ...
Forum - 06/17/2022
Do you have the vehicle year/make/model? For the heck of it I went to the resources and used a 2022 Chev Silverado (new) and searched brake, are you referring to the performance brake package? Also, I know when we have to add fluids for any vehicle...
Forum - 07/07/2022
... instructions, the recall needs to be worded properly, period. GM can put it in the newspaper that you don't have to do it but until they change the recall instructions we will do it the way it is written. I have never heard of this sentinel until your...
Forum - 08/17/2022
... in a CA emissions state this causes massive headaches because GM is painfully inconsistent with what is covered and what is not. Basically E is Emission Limited Warranty Coverage E1 is Emission Select State Component Ltd Warranty E2 is Emission Select...
Local rental office not complying with P&P - 07/16/2020
... itself that we didn't "sign" an agreement saying we were aware of that they could charge basically whatever, and two by the help desk that they were unable to get them to lower their rates at this particular store. We had to eat the balance. Now...
Forum - 04/29/2021
The following are a few helpful reference tools for technician time documentation policies: The Required Operating Procedures Bulletin - 04-00-89-015 P&P Article 6.2.5 - Technician Identification and Accounting of Labor Time Remember the following...
Forum - 05/25/2021
What makes this worse is that I'm dealing with this exact issue now myself. I would like to go back in time and educate my advisors and service management because they don't know half of the issue they created by charging forward with this. (without mentioning...
Forum - 08/06/2021
I wouldn't worry on a first service but if the job is over 0.5 it just looks like an obvious screw-up. The rule I generally use is "it has to make sense". Can some guys flat rate stuff? Oh yeah. I have heard lots of things but I still go by if you have...
Forum - 05/01/2018
... manager and if GM pays differently I have an account to push the change to and from. (not sure what you do) Make sure you have your evac and recharge slips to show actual quantity used. cnk, I don't think the new machine prints codes...does it? (I should...
Forum - 04/25/2018
... the Warranty Administration Resource Center) and select "Save Target As..." to save the file to your desktop or folder of your choice on your computer. ...
Forum - 03/08/2019
... the original invoice. Currently I don't worry about signatures on the rental agreements but I know you need a closed agreement to be kept with the documentation. My advisors are required to add a line to the ticket documenting the use of the rental and...
Forum - 04/04/2019
... that have been rerouted from another dealer. Get copies of the delivery invoices, scan them. Have your SM sign each invoice as a repeat repair, scan the job cards. Submit them for GM authorization with the above mentioned documents and an explanation....
Forum - 06/14/2019
It would be parts warranty but you'd better have a good story. Opcode is still restricted and will require WSC approval. They will dump anything over 7,500 miles now unless it is a CSAT or ZPTI.
What Would You Do - 11/19 - 10/23/2019
... replaced while the vehicle owner was out of town with a part from an unknown supplier. How would the dealership get the defective over-the-counter part warrantied if a replacement is not being supplied to the “customer” (i.e. independent...
Forum - 02/07/2020
... voltage before he replaced the switch? Could likely have been resolved by just replacing a fuse. What else was done to identify why the fuse is being blown? This is subject to debit because it makes no sense and the car came back twice more for...
Forum - 02/03/2020
You cannot submit for disable on a customer vehicle. I complained to GM about this issue with the documentation but as usual this was translated from Chinese to English by someone who speaks Korean so it makes absolutely no sense. Just tell the customers...
Forum - 01/17/2020
Should be spelled out in whatever policy you are seeking reimbursement for. You should have completed, signed and dated reimbursement request original invoice for reimbursement receipt showing payment management approval for reimbursement on form We...
Re: PARTS SCRAP LIST - 03/03/2016
I might be a little late on this, but what we started doing at the first of the year was: - make a copy of the first couple pages from the daily transaction summary report (the 'processed transaction summary' section) - cross reference it with the claims...
Forum - 12/15/2016
... which is the program we are using. Im going to go have a chat with my service manager and discuss what you just told me and why it makes sense to leave them open until entered. Is there any benefit of the service department closing the RO? The...
Re: Technician Clock times - 08/04/2016
... of the newsletter has a handy Tech Time Documentation Tips insert that can be distributed to your technicians. It can also be downloaded from the Member's Area home page. Hope this helps! ...
Dealer Installed Parts Warranty Parameters and - 05/18/2016
... mileage? Question #2 - If able to submit customer visit on 05-04-2016 as parts warranty, wouldn't you have to go back to the original replacement on 06-01-2015 @ 262703 miles? My service manager and I are having a disagreement. He states that we...
Forum - 10/12/2017
0590072 is your op code ZPDI you'll have to go to SI to ck LTG for time or your warranty schedule should have it if it's pre-paid to your Dealership
Forum - 09/11/2017
... the leak. It would be nice if the LTG included codes on the labor operation document page of what sort of add ons are allowed like they do with Emissions, Hybrid, Diesel...coverages. *Also check out the GM Labor Operations Add-Ons card in the Resources...
Forum - 12/05/2017
Hi Rebecca-You are correct in submitting for the $25 admin fee on a WPC return request. Bulletin 99-00-89-019 lists all of the requirements for returning parts or job cards for review and line item Q is taken directly from that bulletin. Q. WPC...
Forum - 12/06/2017
... inspection), or other supporting documentation. The explanation must specifically describe what the service manager saw or verified upon inspection or road test. Multiple additional concerns must each contain this approval. The customer must be contacted...
Forum - 05/11/2017
... told that with the new labor operation there is a 2 gallon ceiling and anything over that amount would need GM authorization. The way I calculate it, that would be $12.44, but we've been getting $15.55 (2.5 gallons) with no problems. ...
Forum - 06/06/2017
Go to "Resources" at top of jlwarranty community page then, "Warranty Help Cards" and it's the one titled "GM PDI Time Allowance" ...hope this is what you're looking for and this helps. :]
Re: GMPP CLAIM W/GM 50% PARTICIPATION - 10/13/2011
... might be your easiest option. The rejected line will just hang in limbo, but you'll get paid what you are supposed to. I'm surprised it won't let you correct the first reject to show customer participation amount. I'm sure I've forgotten it before...
Submitting GMPP Customer's Deductible in ADP, PMT. - 03/05/2014
... Agent/Customer Participation Amount:). I have contacted ADP, GWM, and GMPP, and no one can tell me what the problem, is how to correct it, or how to properly enter the transaction without causing extra work in Accounting. I have also tried, transmitting...
Re: WARRANTY SUPPORT ON NON GM CAR LINES ?? - 09/28/2012
... community does provide an Other Manufacturer's forum for tips and advice from other dealers like yourself, although responses tend to be limited. Please contact us if we can provide additional information. Kristen/jlwarranty...
Re: BATTERTY PRICING - 11/01/2012
Parts is probably costing it out at their cost from their supplier. To get the Warranty Costing you will need the Battery Pricing sheet found in Global Connect in EPIC (Electronic Parts Information). Under the Periodical/Reference Header click the Inquiry...
Re: PART RETURN ADMIN ALLOWANCE - 02/24/2010
[quote] Christalyn: Just a tip be EXTRA careful regarding any cores you need to correct to save yourself from extra work in add crediut again(which means it has to be sent to the WARRANTY CALL CENTER) [/quote] i have my first core to do today....can...
Re: Taking a Poll - 04/13/2010
... cleaning...shuttle driving...customer assistance...paperwork....cashiering..accounts receivable...you name it..ive probably done it... 13.I attended one in February..i believe...learned lots and lots....well worth the money and reccommend anyone who...
Re: Goodwill on Special Policy 07187C - 04/07/2010
Since you're trying to goodwill it I'm assuming the vehicle is past the 80,000 mile cutoff listed in the Special Policy? We were told that once it hits 80,000 as stated in the policy, that was it and not to goodwill clusters over that mileage. If it's...
What Would You Do? 03/08 - 03/14/2008
... time. Submit the claim to Chrysler for payment. OR... 2. Charge the customer a repair fee for whatever the customary shop diagnostic charge is. OR... 3. No charge to the customer. The customer should not be charged for checking or adjusting tire pressure....
Re: Warranty Compliance - 11/26/2008
I say you'd pay the full 1.1 As I recall from J & L workshop GM is vague on time punches except for OLH. Check art. 1.6.2.11 and the OLH section 1.6.2.13. My understanding from the workshop was that as long as there is enough time to cover the diag/reprogramming...
Re: Claim Lost in the Black Hole???? - 10/06/2008
[quote] Mark: Shooting in the dark here--but are you just reopening the claim in WINS e-claims and resubmitting? I wonder if you deleted the original claim from WINS e-Claims and re-enter the whole claim as new if it might make a difference?? Maybe...
Re: HYBRID-TRANS AUX PUMP - 10/01/2008
This should be what you're after: Pump Assembly, Secondary Fluid - Replace OPERATION NUMBER: K6541 LABOR TIME: 1.0 Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis. ADD: 0.0-0.3 --- This...
Memorable Customers - 11/11/2008
... until the last customer retrieved their car that was in service. We had an elderly gentleman that would come in every month for something, whether it was an oil change or factory work. He just loved coming in to see us. He would visit with me at the...
... voltage before he replaced the switch? Could likely have been resolved by just replacing a fuse. What else was done to identify why the fuse is being blown? This is subject to debit because it makes no sense and the car came back twice more for...
Forum - 02/03/2020
You cannot submit for disable on a customer vehicle. I complained to GM about this issue with the documentation but as usual this was translated from Chinese to English by someone who speaks Korean so it makes absolutely no sense. Just tell the customers...
Forum - 01/17/2020
Should be spelled out in whatever policy you are seeking reimbursement for. You should have completed, signed and dated reimbursement request original invoice for reimbursement receipt showing payment management approval for reimbursement on form We...
Re: PARTS SCRAP LIST - 03/03/2016
I might be a little late on this, but what we started doing at the first of the year was: - make a copy of the first couple pages from the daily transaction summary report (the 'processed transaction summary' section) - cross reference it with the claims...
Forum - 12/15/2016
... which is the program we are using. Im going to go have a chat with my service manager and discuss what you just told me and why it makes sense to leave them open until entered. Is there any benefit of the service department closing the RO? The...
Re: Technician Clock times - 08/04/2016
... of the newsletter has a handy Tech Time Documentation Tips insert that can be distributed to your technicians. It can also be downloaded from the Member's Area home page. Hope this helps! ...
Dealer Installed Parts Warranty Parameters and - 05/18/2016
... mileage? Question #2 - If able to submit customer visit on 05-04-2016 as parts warranty, wouldn't you have to go back to the original replacement on 06-01-2015 @ 262703 miles? My service manager and I are having a disagreement. He states that we...
Forum - 10/12/2017
0590072 is your op code ZPDI you'll have to go to SI to ck LTG for time or your warranty schedule should have it if it's pre-paid to your Dealership
Forum - 09/11/2017
... the leak. It would be nice if the LTG included codes on the labor operation document page of what sort of add ons are allowed like they do with Emissions, Hybrid, Diesel...coverages. *Also check out the GM Labor Operations Add-Ons card in the Resources...
Forum - 12/05/2017
Hi Rebecca-You are correct in submitting for the $25 admin fee on a WPC return request. Bulletin 99-00-89-019 lists all of the requirements for returning parts or job cards for review and line item Q is taken directly from that bulletin. Q. WPC...
Forum - 12/06/2017
... inspection), or other supporting documentation. The explanation must specifically describe what the service manager saw or verified upon inspection or road test. Multiple additional concerns must each contain this approval. The customer must be contacted...
Forum - 05/11/2017
... told that with the new labor operation there is a 2 gallon ceiling and anything over that amount would need GM authorization. The way I calculate it, that would be $12.44, but we've been getting $15.55 (2.5 gallons) with no problems. ...
Forum - 06/06/2017
Go to "Resources" at top of jlwarranty community page then, "Warranty Help Cards" and it's the one titled "GM PDI Time Allowance" ...hope this is what you're looking for and this helps. :]
Re: GMPP CLAIM W/GM 50% PARTICIPATION - 10/13/2011
... might be your easiest option. The rejected line will just hang in limbo, but you'll get paid what you are supposed to. I'm surprised it won't let you correct the first reject to show customer participation amount. I'm sure I've forgotten it before...
Submitting GMPP Customer's Deductible in ADP, PMT. - 03/05/2014
... Agent/Customer Participation Amount:). I have contacted ADP, GWM, and GMPP, and no one can tell me what the problem, is how to correct it, or how to properly enter the transaction without causing extra work in Accounting. I have also tried, transmitting...
Re: WARRANTY SUPPORT ON NON GM CAR LINES ?? - 09/28/2012
... community does provide an Other Manufacturer's forum for tips and advice from other dealers like yourself, although responses tend to be limited. Please contact us if we can provide additional information. Kristen/jlwarranty...
Re: BATTERTY PRICING - 11/01/2012
Parts is probably costing it out at their cost from their supplier. To get the Warranty Costing you will need the Battery Pricing sheet found in Global Connect in EPIC (Electronic Parts Information). Under the Periodical/Reference Header click the Inquiry...
Re: PART RETURN ADMIN ALLOWANCE - 02/24/2010
[quote] Christalyn: Just a tip be EXTRA careful regarding any cores you need to correct to save yourself from extra work in add crediut again(which means it has to be sent to the WARRANTY CALL CENTER) [/quote] i have my first core to do today....can...
Re: Taking a Poll - 04/13/2010
... cleaning...shuttle driving...customer assistance...paperwork....cashiering..accounts receivable...you name it..ive probably done it... 13.I attended one in February..i believe...learned lots and lots....well worth the money and reccommend anyone who...
Re: Goodwill on Special Policy 07187C - 04/07/2010
Since you're trying to goodwill it I'm assuming the vehicle is past the 80,000 mile cutoff listed in the Special Policy? We were told that once it hits 80,000 as stated in the policy, that was it and not to goodwill clusters over that mileage. If it's...
What Would You Do? 03/08 - 03/14/2008
... time. Submit the claim to Chrysler for payment. OR... 2. Charge the customer a repair fee for whatever the customary shop diagnostic charge is. OR... 3. No charge to the customer. The customer should not be charged for checking or adjusting tire pressure....
Re: Warranty Compliance - 11/26/2008
I say you'd pay the full 1.1 As I recall from J & L workshop GM is vague on time punches except for OLH. Check art. 1.6.2.11 and the OLH section 1.6.2.13. My understanding from the workshop was that as long as there is enough time to cover the diag/reprogramming...
Re: Claim Lost in the Black Hole???? - 10/06/2008
[quote] Mark: Shooting in the dark here--but are you just reopening the claim in WINS e-claims and resubmitting? I wonder if you deleted the original claim from WINS e-Claims and re-enter the whole claim as new if it might make a difference?? Maybe...
Re: HYBRID-TRANS AUX PUMP - 10/01/2008
This should be what you're after: Pump Assembly, Secondary Fluid - Replace OPERATION NUMBER: K6541 LABOR TIME: 1.0 Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis. ADD: 0.0-0.3 --- This...
Memorable Customers - 11/11/2008
... until the last customer retrieved their car that was in service. We had an elderly gentleman that would come in every month for something, whether it was an oil change or factory work. He just loved coming in to see us. He would visit with me at the...
Re: DUAL HEADREST DVD - 10/17/2008
... wire harnesses. HOW did that take your tech all day? Wow! ... LOL! [/quote] This is exactly what my reaction was. After looking at the gm accessories webpage. I still haven't found instructions, but I can not believe there is a time that would...
Re: GMPP RADIOS AND CLUSTERS - 01/27/2009
... calling, they rejected every single one of them. [/quote] Two questions regarding this: 1) what phone number are you calling (is it the Dealer Business Center # ?), and 2)are you including the $25 exchange amount in the net as well as the 40% mark...
Little Tiggers - 12/09/2008
... And it really happened at our dealership. ----------------------------------------------- Thank You Dawn Pentecost of Allan Hornbeck Chevrolet for your story!...
Re: U.B.E.C LABOR OP ??? - 01/07/2009
I think you're looking for: Block Assembly, Wiring Harness Junction - Engine - Replace OPERATION NUMBER: N1730 LABOR TIME: 0.5 Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis. ADD: 0.0-0.3 It's...
Re: Warranty Admin. job description - 12/22/2008
... are actually clocking in/out on jobs, making notes on the RO, getting customer signatures...wow... what progress! There is still room for improvement, but I think we would survive an audit now! In regard to your original question: you are responsible...
Re: Taking a Poll - 06/18/2008
... Advisors, Check through next days appts. for recalls/warranty coverage, Rental Program manager, whatever the Service Mgr. throws at me ;-) 13. Yes, and had in dealership training- Both Excellent! 14. Hourly, plus percentage of warranty time...
Re: AUTHORIZATIONS - 07/31/2008
... THE RO'S GET TO ME. I HAVE GIVEN THEM "CHEAT SHEETS" THAT EXPLAIN EACH AUTHORIZATION CODE AND WHAT THEY SHOULD LOOK AT BEFORE TURNING IN ORDERS. ANY SUGGESTIONS OR WAYS THAT WORK FOR YOU WOULD HELP ME GREATLY. I AM JUST TO THE POINT OF PURE FRUSTRATION...
Re: ACTUAL TIME VS TIME GUIDE TIME - 08/27/2008
... over actual time when time listed was variable such as diag,wiring ect labor ops. [/quote] I would probably flag the same way you do. However, when I first started coding GM claims, we had J&L assist us by submitting the claims. They sent them back...
ROOF MOLDING RESEAL - 12/10/2007
Any help would be great! I have an 06' colorado. Leaking on the right side. Found water to be coming form the right side roof seem. Had to have windshild resealed at the seem. Also sealed the roof seem. Had to refinish the roof seem after it was sealed....
Warr Adm - 09/19/2007
... dealer will be legally responsible if something happens to a vehicle because a recall had not been done when it was at the dealership...in this day of excessive litigation who wants to take the chance! GMVIS is a tool for the service advisors and they...
Administrative Allowance - 09/19/2007
This is what i was just told so i want to check it wit you guys. We dont give the tech. the admin time ( i knew that) we put there time in the regular screen but when we submit the admin time we put the .2/.3/.5 there. Is that true?? I have been looking...
Administrative Allowance - 09/19/2007
This is what i was just told so i want to check it wit you guys. We dont give the tech. the admin time ( i knew that) we put there time in the regular screen but when we submit the admin time we put the .2/.3/.5 there. Is that true?? I have been looking...
Forum - 09/19/2007
... for up to 6 months. As new vehicles are to be shipped with the appropriate fluid capacities, I would recommend only charging fluid out when it is necessary, supported and justified by the technician's documentation. The parts department should only...
B5410 - Body - Reseal - 02/15/2008
Here's a dandy (again)! I have been rejected twice by my AVM with a comment "no", B5410 for a 2008 Silverado Labor ST. I submitted with documented times that cover the 4.0 hrs we have into a seam seal leak on the body. My tech has done all the courses...
DISAGREEMENT OF LABOR TIME - 06/03/2008
... PER BULLETIN #07-06-01-012A WHICH PAYS 3.3 ..... MY TECH HAS 7.4HRS (THIS IS THE 2ND ONE WE HAVE DONE & DONT AGREE WITH THE LIMITED AMOUNT OF LABOR TIME TO BE PAID. ----- IS THERE ANY "FORM" OR PERSON TO TALK TO FOR A REVIEW ON THIS TYPE OF REPAIR...
Re: GWM VS ALIGNMENT SPECS IN COMMENTS - 04/05/2010
... it before the scan, then it goes to the file I had created for it. Then, when it is in the file, you can go get it and attach it to the GWM page. Hope this works, if not let me know. I'm going to try it here tomorrow....
Re: GWM VS ALIGNMENT SPECS IN COMMENTS - 04/05/2010
[quote] Brian Curtis: IThen, when it is in the file, you can go get it and attach it to the GWM page. [/quote] I got as far as trying to attach the files to the claim. I can't find an "upload" button to click, only the submit button once you choose...
Re: Parts purchased locally. global pays less. - 05/10/2010
... is a place I can type all that. I have submit at least a dozen of these & they pay every time. What ends up happening is we get the 40% mark up on dealer cost PLUS the difference we paid to get it expedited. The expedited part cost does NOT get mark...
Re: Chrome Wheel Supplier questions - 05/03/2010
... and have to H-route. So far, our specialist hasn't asked for the sublet bill to be attached. If you don't have any way of scanning it in ask them if you could fax a copy. --On a side note, with the ability to "attach" documents to claims I wonder...
Re: GMIN Conversion-Matching Training - 05/11/2010
... you could click on the arrow & choose one of the numbers you had loaded into your system. This would elimintate having to type them every single time you put in a claim. Of course, if you are on DMS interface, you don't really need this feature. However,...
Re: recall for the heated wiper fluid - 06/16/2010
... a $100 USD/$105 CDN check to the customer as compensation for the loss of this feature. It doesn't specify WHEN this has to be done, just "after performing the procedure. Any thoughts? ...
Re: Global Warranty and ADP users - 03/05/2010
Just wondered what other ADP users are doing for your warranty printouts. I have been going into RMT and printing out the warranty claim info, but if you put the warranty info in the warranty window in PMT it has most all the info already there when...
Re: DMA Authorization Form - 12/15/2010
... Service Management Template) Fill in the blanks and send it back by email. This is the third time doing this for this R-O! My initial submission was in Pending for three weeks until I discovered the Service Expert assigned to us was no longer with the...
Re: TROUBLE WITH THE TIRE PROCESS - 06/25/2010
... Unit in the drop down field & click search. This will bring up all pre-authorization numbers you have for your dealership. Select the correct one & go forward with the regular claim. Essentially, using this will bypass regular warranty and will...
Re: HVAC ODOR - 07/01/2010
... systems analysis in the past for leak testing..pays .3 and extra for evac and recharge..i probably would have done the same thing not paying him .its very humid here in louisiana too [/quote] If there had been an actual concern with the air conditioning,...
... wire harnesses. HOW did that take your tech all day? Wow! ... LOL! [/quote] This is exactly what my reaction was. After looking at the gm accessories webpage. I still haven't found instructions, but I can not believe there is a time that would...
Re: GMPP RADIOS AND CLUSTERS - 01/27/2009
... calling, they rejected every single one of them. [/quote] Two questions regarding this: 1) what phone number are you calling (is it the Dealer Business Center # ?), and 2)are you including the $25 exchange amount in the net as well as the 40% mark...
Little Tiggers - 12/09/2008
... And it really happened at our dealership. ----------------------------------------------- Thank You Dawn Pentecost of Allan Hornbeck Chevrolet for your story!...
Re: U.B.E.C LABOR OP ??? - 01/07/2009
I think you're looking for: Block Assembly, Wiring Harness Junction - Engine - Replace OPERATION NUMBER: N1730 LABOR TIME: 0.5 Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis. ADD: 0.0-0.3 It's...
Re: Warranty Admin. job description - 12/22/2008
... are actually clocking in/out on jobs, making notes on the RO, getting customer signatures...wow... what progress! There is still room for improvement, but I think we would survive an audit now! In regard to your original question: you are responsible...
Re: Taking a Poll - 06/18/2008
... Advisors, Check through next days appts. for recalls/warranty coverage, Rental Program manager, whatever the Service Mgr. throws at me ;-) 13. Yes, and had in dealership training- Both Excellent! 14. Hourly, plus percentage of warranty time...
Re: AUTHORIZATIONS - 07/31/2008
... THE RO'S GET TO ME. I HAVE GIVEN THEM "CHEAT SHEETS" THAT EXPLAIN EACH AUTHORIZATION CODE AND WHAT THEY SHOULD LOOK AT BEFORE TURNING IN ORDERS. ANY SUGGESTIONS OR WAYS THAT WORK FOR YOU WOULD HELP ME GREATLY. I AM JUST TO THE POINT OF PURE FRUSTRATION...
Re: ACTUAL TIME VS TIME GUIDE TIME - 08/27/2008
... over actual time when time listed was variable such as diag,wiring ect labor ops. [/quote] I would probably flag the same way you do. However, when I first started coding GM claims, we had J&L assist us by submitting the claims. They sent them back...
ROOF MOLDING RESEAL - 12/10/2007
Any help would be great! I have an 06' colorado. Leaking on the right side. Found water to be coming form the right side roof seem. Had to have windshild resealed at the seem. Also sealed the roof seem. Had to refinish the roof seem after it was sealed....
Warr Adm - 09/19/2007
... dealer will be legally responsible if something happens to a vehicle because a recall had not been done when it was at the dealership...in this day of excessive litigation who wants to take the chance! GMVIS is a tool for the service advisors and they...
Administrative Allowance - 09/19/2007
This is what i was just told so i want to check it wit you guys. We dont give the tech. the admin time ( i knew that) we put there time in the regular screen but when we submit the admin time we put the .2/.3/.5 there. Is that true?? I have been looking...
Administrative Allowance - 09/19/2007
This is what i was just told so i want to check it wit you guys. We dont give the tech. the admin time ( i knew that) we put there time in the regular screen but when we submit the admin time we put the .2/.3/.5 there. Is that true?? I have been looking...
Forum - 09/19/2007
... for up to 6 months. As new vehicles are to be shipped with the appropriate fluid capacities, I would recommend only charging fluid out when it is necessary, supported and justified by the technician's documentation. The parts department should only...
B5410 - Body - Reseal - 02/15/2008
Here's a dandy (again)! I have been rejected twice by my AVM with a comment "no", B5410 for a 2008 Silverado Labor ST. I submitted with documented times that cover the 4.0 hrs we have into a seam seal leak on the body. My tech has done all the courses...
DISAGREEMENT OF LABOR TIME - 06/03/2008
... PER BULLETIN #07-06-01-012A WHICH PAYS 3.3 ..... MY TECH HAS 7.4HRS (THIS IS THE 2ND ONE WE HAVE DONE & DONT AGREE WITH THE LIMITED AMOUNT OF LABOR TIME TO BE PAID. ----- IS THERE ANY "FORM" OR PERSON TO TALK TO FOR A REVIEW ON THIS TYPE OF REPAIR...
Re: GWM VS ALIGNMENT SPECS IN COMMENTS - 04/05/2010
... it before the scan, then it goes to the file I had created for it. Then, when it is in the file, you can go get it and attach it to the GWM page. Hope this works, if not let me know. I'm going to try it here tomorrow....
Re: GWM VS ALIGNMENT SPECS IN COMMENTS - 04/05/2010
[quote] Brian Curtis: IThen, when it is in the file, you can go get it and attach it to the GWM page. [/quote] I got as far as trying to attach the files to the claim. I can't find an "upload" button to click, only the submit button once you choose...
Re: Parts purchased locally. global pays less. - 05/10/2010
... is a place I can type all that. I have submit at least a dozen of these & they pay every time. What ends up happening is we get the 40% mark up on dealer cost PLUS the difference we paid to get it expedited. The expedited part cost does NOT get mark...
Re: Chrome Wheel Supplier questions - 05/03/2010
... and have to H-route. So far, our specialist hasn't asked for the sublet bill to be attached. If you don't have any way of scanning it in ask them if you could fax a copy. --On a side note, with the ability to "attach" documents to claims I wonder...
Re: GMIN Conversion-Matching Training - 05/11/2010
... you could click on the arrow & choose one of the numbers you had loaded into your system. This would elimintate having to type them every single time you put in a claim. Of course, if you are on DMS interface, you don't really need this feature. However,...
Re: recall for the heated wiper fluid - 06/16/2010
... a $100 USD/$105 CDN check to the customer as compensation for the loss of this feature. It doesn't specify WHEN this has to be done, just "after performing the procedure. Any thoughts? ...
Re: Global Warranty and ADP users - 03/05/2010
Just wondered what other ADP users are doing for your warranty printouts. I have been going into RMT and printing out the warranty claim info, but if you put the warranty info in the warranty window in PMT it has most all the info already there when...
Re: DMA Authorization Form - 12/15/2010
... Service Management Template) Fill in the blanks and send it back by email. This is the third time doing this for this R-O! My initial submission was in Pending for three weeks until I discovered the Service Expert assigned to us was no longer with the...
Re: TROUBLE WITH THE TIRE PROCESS - 06/25/2010
... Unit in the drop down field & click search. This will bring up all pre-authorization numbers you have for your dealership. Select the correct one & go forward with the regular claim. Essentially, using this will bypass regular warranty and will...
Re: HVAC ODOR - 07/01/2010
... systems analysis in the past for leak testing..pays .3 and extra for evac and recharge..i probably would have done the same thing not paying him .its very humid here in louisiana too [/quote] If there had been an actual concern with the air conditioning,...
Re: Monday morning brain fog-- goodwill question - 03/25/2009
... of bulletin won't pull up in SI quite yet-seems to lag a day behind the message. [/quote] What about repairs that were initiated prior to this message? We have an RO that was opened 3/13 and the bulletin update is 3/20. ...
Re: PROTECTIVE FILM - LABOR OP NEEDED - 03/16/2009
I think you're looking for this: Body Panel Paint Protector Replacement OPERATION NUMBER: B7012 LABOR TIME: 0.3 To Replace Each Additional ADD: 0.3 I'm fairly sure this is what I've used before.
WILL WE SURVIVE???? - 04/27/2009
I WAS JUST CHECKING TO SEE HOW EVERYONE WAS DOING. I SAW TODAY ON THE NEWS ABOUT GM LOSING PONTIAC AND ALL THE DEALERSHIPS AND PLANTS CLOSING DOWN. WE ARE STAYING "STEADY", THE 13 TECHS AT OUR DEALERSHIP ARE ALL GETTING BETWEEN 40-50 HOURS PER WEEK SO...
Why Customers Should Not Be Allowed In The Service Area - 06/26/2009
... air, and starts to work. Meanwhile our little lady wakes up and decides to go back to the lounge. (You got it). She opens the door steps out and falls to the floor. Our mechanic runs over to help her up and she hits her head on the opened door. Asking...
Re: OLD RECALL #07217 - 06/19/2009
The recall document states that "courtesy transportation is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranty. The availability of courtesy transportation to customers whose...
Help finding opcode for G8 - 07/21/2009
... After looking at it again, I saw Engine Code W doesn't have the CS balancer as a choice. What would the nearest opcode be on this one? It's not J0680 primary accessory drive tensioner, it rejected for part not compatible to labor op. Any help would...
Re: Global Warranty Management - 10/14/2009
Where would I find this document? Thanks! [quote] Rhonda: YOU MAY WANT TO PRINT OUT .... G_0000036855 GLOBAL WARRANTY MANAGEMENT SYSTEM DEPLOYMENT AND TRAINING --- IT HAS ALOT OF INFO, DOESNT SAY "HOW LONG" THE TRAINING TAKES BUT GIVES ALITTLE MORE...
PIT4816A Question - 12/10/2009
... or put them under one & have good notes? For some reason this is stumping me today. Any help would be appreciated, thanks! Oh and a suggestion to GM- why don't you put a time and/or opcode on the PIP's & PIT's?...
Re: TECHNICIAN VS MNGR: CLARIFICATION ON TIME - 12/29/2009
HE DOES HAVE SEPARATE TIME FLAGS FOR THE LEAK DOWN AND BROKEN BOLTS.... SO WOULD YOU CODE THIS AS THE --- J0518 6.2 PLUS WITH OLH .5 LEAK DOWN / 1.2 BOLTS = 7.9 EVEN THOUGH HE ONLY ACTUALLY HAS 5.8 ON THE RO **OR** JUST THE 6.2
Re: Global Warranty Management - 01/13/2010
Being on the west coast, we in Washington will be among the last to enter the fray.... I've done the 13 hrs of training, but that was way back when all this was originally announced. I have started over with all the new up-dated training and have made...
Process for over the counter parts - 11/09/2012
Please excuse if this seems like a dumb question. I have been told that when an outside repair facility does an over the counter parts exchange (part only) that a Job Card does not need to be opened and that I can just enter all of my info from the Parts...
TRANSMISSION LABOR CODES THAT REQUIRE A FLUSH CODE - 08/22/2012
... list of transmission labor codes that require a flush code? Is it necessary to flush the cooler if you are just doing a torque converter seal replacement? TSB 02-07-30-052H has two contadictory statements. under the flow/flush test procedure it states...
January Warranty Analysis Report - 02/28/2013
... GM put out a message this morning- G_0000160129 saying they are now available, however the link doesn't show in GWM. DBC was no help and had no information at all (Big Surprise!! LOL) Just wondered if anyone is able to get their's yet. The message...
Re: What would you do? - 07/26/2012
I would stop stressing for one. This decision was made by your service manager and the DVM. Its out of your hands as a warranty admin. Let them figure it out. And if GM doesn't pay then your dealership will have to eat it. Theres no more that you can...
Re: POSTING TIME PUNCHES IN - 07/18/2012
... each job but it is not legally required. [/quote] I think you mis-understood my question: its not what the tech is doing - it is what is being punched in computer as the tech time (each individual time flag punch vs 1-lump sum total being punched thru...
Re: What Would You Do - 02/14 - 07/07/2014
... turbocharger replace and finally, engine replace. Each of the lines was submitted with extensive documentation, all associated parts and labour. The claim was accepted in its entirety. The second transaction was also submitted with three separate lines...
Re: closest to labor ops - 08/12/2014
... for the technician to time document each line on the job card independently. Depending on your dealership's empowerment level for OLH - it may be necessary to route the transaction for review....
Re: Does this bother anyone else? - 12/03/2013
[quote] hdonnert: I would say that if your advisors where calling there customers after they completed and finalize there repair orders then I'm in. But as many calls as I get for updates I would have to say I'm out. This app helps me not to micro manage...
These recalls are killing me! - 03/31/2014
So, we have a new GM who wants all of these Silverado inspections done....however they are not on the VIS yet. Normally, we do nothing unless it is on the VIS. Is anyone else performing them prior to being there They were on the attached list)? Also,...
I think I just might snap.... - 04/02/2013
... to our bodyshop and paid to have them installed. Of course neither of those departments told me what had happened so I could have back then submit for an I op code. ugh.... now,(about a month after the purchase and install) the bodyshop opens a repair...
Re: could go either way, I'm on the fence.... - 03/06/2013
... use the Concern Not Duplicated with notes in the comments. Didn't actually do a reprogram, and would need a reprogram code if using that labor op. I love these PIP's that have the tech do odd things and don't give a labor op. This one is even better...
Service Call - 11/21/2011
... him and there is no failed part. Service manager says we could get paid for these. I say that's what Roadside Assistance is for, and that we can NOT get paid for this. He claims that since Roadside Assistance takes too long, the customers are able...
I op codes - 08/31/2011
Need some clarification:) With PDI's, accessories are done as Z6998. When exactly would it be correct to use these op codes? Could I get a scenario? I just read the Warranty in Review for July/August and it prompted this question. I just want to make...
Re: OVER COUNTER TRANSMISSION / LABOR OP VS COMP CODE - 05/24/2011
... it would depend... perhaps Module-damaged/cracked? You don't really have any way of knowing what caused it to fail do you? Have you called DBC yet? Did you create a pre-authorization? That may be the problem. Need more info to help. Also, don't transmission...
Re: NAV DISC - 03/23/2011
I havent tried putting the cost of the disc in net yet. I may just h route it.I dont think it was done correctly. But if i just run the labor who pays for the disc?
... of bulletin won't pull up in SI quite yet-seems to lag a day behind the message. [/quote] What about repairs that were initiated prior to this message? We have an RO that was opened 3/13 and the bulletin update is 3/20. ...
Re: PROTECTIVE FILM - LABOR OP NEEDED - 03/16/2009
I think you're looking for this: Body Panel Paint Protector Replacement OPERATION NUMBER: B7012 LABOR TIME: 0.3 To Replace Each Additional ADD: 0.3 I'm fairly sure this is what I've used before.
WILL WE SURVIVE???? - 04/27/2009
I WAS JUST CHECKING TO SEE HOW EVERYONE WAS DOING. I SAW TODAY ON THE NEWS ABOUT GM LOSING PONTIAC AND ALL THE DEALERSHIPS AND PLANTS CLOSING DOWN. WE ARE STAYING "STEADY", THE 13 TECHS AT OUR DEALERSHIP ARE ALL GETTING BETWEEN 40-50 HOURS PER WEEK SO...
Why Customers Should Not Be Allowed In The Service Area - 06/26/2009
... air, and starts to work. Meanwhile our little lady wakes up and decides to go back to the lounge. (You got it). She opens the door steps out and falls to the floor. Our mechanic runs over to help her up and she hits her head on the opened door. Asking...
Re: OLD RECALL #07217 - 06/19/2009
The recall document states that "courtesy transportation is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranty. The availability of courtesy transportation to customers whose...
Help finding opcode for G8 - 07/21/2009
... After looking at it again, I saw Engine Code W doesn't have the CS balancer as a choice. What would the nearest opcode be on this one? It's not J0680 primary accessory drive tensioner, it rejected for part not compatible to labor op. Any help would...
Re: Global Warranty Management - 10/14/2009
Where would I find this document? Thanks! [quote] Rhonda: YOU MAY WANT TO PRINT OUT .... G_0000036855 GLOBAL WARRANTY MANAGEMENT SYSTEM DEPLOYMENT AND TRAINING --- IT HAS ALOT OF INFO, DOESNT SAY "HOW LONG" THE TRAINING TAKES BUT GIVES ALITTLE MORE...
PIT4816A Question - 12/10/2009
... or put them under one & have good notes? For some reason this is stumping me today. Any help would be appreciated, thanks! Oh and a suggestion to GM- why don't you put a time and/or opcode on the PIP's & PIT's?...
Re: TECHNICIAN VS MNGR: CLARIFICATION ON TIME - 12/29/2009
HE DOES HAVE SEPARATE TIME FLAGS FOR THE LEAK DOWN AND BROKEN BOLTS.... SO WOULD YOU CODE THIS AS THE --- J0518 6.2 PLUS WITH OLH .5 LEAK DOWN / 1.2 BOLTS = 7.9 EVEN THOUGH HE ONLY ACTUALLY HAS 5.8 ON THE RO **OR** JUST THE 6.2
Re: Global Warranty Management - 01/13/2010
Being on the west coast, we in Washington will be among the last to enter the fray.... I've done the 13 hrs of training, but that was way back when all this was originally announced. I have started over with all the new up-dated training and have made...
Process for over the counter parts - 11/09/2012
Please excuse if this seems like a dumb question. I have been told that when an outside repair facility does an over the counter parts exchange (part only) that a Job Card does not need to be opened and that I can just enter all of my info from the Parts...
TRANSMISSION LABOR CODES THAT REQUIRE A FLUSH CODE - 08/22/2012
... list of transmission labor codes that require a flush code? Is it necessary to flush the cooler if you are just doing a torque converter seal replacement? TSB 02-07-30-052H has two contadictory statements. under the flow/flush test procedure it states...
January Warranty Analysis Report - 02/28/2013
... GM put out a message this morning- G_0000160129 saying they are now available, however the link doesn't show in GWM. DBC was no help and had no information at all (Big Surprise!! LOL) Just wondered if anyone is able to get their's yet. The message...
Re: What would you do? - 07/26/2012
I would stop stressing for one. This decision was made by your service manager and the DVM. Its out of your hands as a warranty admin. Let them figure it out. And if GM doesn't pay then your dealership will have to eat it. Theres no more that you can...
Re: POSTING TIME PUNCHES IN - 07/18/2012
... each job but it is not legally required. [/quote] I think you mis-understood my question: its not what the tech is doing - it is what is being punched in computer as the tech time (each individual time flag punch vs 1-lump sum total being punched thru...
Re: What Would You Do - 02/14 - 07/07/2014
... turbocharger replace and finally, engine replace. Each of the lines was submitted with extensive documentation, all associated parts and labour. The claim was accepted in its entirety. The second transaction was also submitted with three separate lines...
Re: closest to labor ops - 08/12/2014
... for the technician to time document each line on the job card independently. Depending on your dealership's empowerment level for OLH - it may be necessary to route the transaction for review....
Re: Does this bother anyone else? - 12/03/2013
[quote] hdonnert: I would say that if your advisors where calling there customers after they completed and finalize there repair orders then I'm in. But as many calls as I get for updates I would have to say I'm out. This app helps me not to micro manage...
These recalls are killing me! - 03/31/2014
So, we have a new GM who wants all of these Silverado inspections done....however they are not on the VIS yet. Normally, we do nothing unless it is on the VIS. Is anyone else performing them prior to being there They were on the attached list)? Also,...
I think I just might snap.... - 04/02/2013
... to our bodyshop and paid to have them installed. Of course neither of those departments told me what had happened so I could have back then submit for an I op code. ugh.... now,(about a month after the purchase and install) the bodyshop opens a repair...
Re: could go either way, I'm on the fence.... - 03/06/2013
... use the Concern Not Duplicated with notes in the comments. Didn't actually do a reprogram, and would need a reprogram code if using that labor op. I love these PIP's that have the tech do odd things and don't give a labor op. This one is even better...
Service Call - 11/21/2011
... him and there is no failed part. Service manager says we could get paid for these. I say that's what Roadside Assistance is for, and that we can NOT get paid for this. He claims that since Roadside Assistance takes too long, the customers are able...
I op codes - 08/31/2011
Need some clarification:) With PDI's, accessories are done as Z6998. When exactly would it be correct to use these op codes? Could I get a scenario? I just read the Warranty in Review for July/August and it prompted this question. I just want to make...
Re: OVER COUNTER TRANSMISSION / LABOR OP VS COMP CODE - 05/24/2011
... it would depend... perhaps Module-damaged/cracked? You don't really have any way of knowing what caused it to fail do you? Have you called DBC yet? Did you create a pre-authorization? That may be the problem. Need more info to help. Also, don't transmission...
Re: NAV DISC - 03/23/2011
I havent tried putting the cost of the disc in net yet. I may just h route it.I dont think it was done correctly. But if i just run the labor who pays for the disc?
Re: Flywheel Housing Seal opcode - 03/30/2011
... not much further in (to take you to 6.9) and you have 2.0 olh for extended diagnosis if needed- what exactly what the tech doing during the other 13.7 hours? This is way more than just the difference between customer pay and warranty. Was the wrong...
Re: 2012 PDI TIMES - 11/22/2011
Don't forget...the 2012 PDI Chart is posted within the Resources tab under Warranty Help Cards in the Member's Area! Downloadable...free! Kristen / jlwarranty
CURIOUS ABOUT PAY - 12/19/2011
I AM CURIOUS AND I DON'T WANT TO MAKE ANYONE UNCOMFORTABLE... BUT WHAT IS THE AVERAGE PAY SCALE FOR A WARRANTY ADMINISTRATOR? EVERY WARRANTY MEETING I ATTEND SKIRTS AROUND THE EDGE OF THIS TOPIC AND ALL I HAVE DISCOVERED IS THAT I MAKE A LOT LESS THAN...
CURIOUS ABOUT PAY - 12/19/2011
I AM CURIOUS AND I DON'T WANT TO MAKE ANYONE UNCOMFORTABLE... BUT WHAT IS THE AVERAGE PAY SCALE FOR A WARRANTY ADMINISTRATOR? EVERY WARRANTY MEETING I ATTEND SKIRTS AROUND THE EDGE OF THIS TOPIC AND ALL I HAVE DISCOVERED IS THAT I MAKE A LOT LESS THAN...
Re: Late Transaction Summary Report? - 03/02/2012
... claims,But nothing for yeaterday..Blah [/quote] Let's hope this isn't going to be a trend. I don't like to get behind, and this type of work piles up quickly if left unattended. Kind of like my laundry. Leave one stupid sock in the hamper and in...
Rust through perforation repairs - 02/27/2012
... straight time (ST) in the Other Labor Hours column and appropriate authorization is required. So what is the guideline for extensive? One tech might not feel like repairing a few pinholes, and another might want to slap a 1/2 gallon of "mud" on and...
Re: LABOR ONLY OPS AND LABOR DEPENDANCY FIELD - 04/26/2012
I recently submitted a wiring repair, and entered the document # in the "Document ID" field. I inadvertently failed to enter any coordinates from the grid, and the system said "Accepted", anyway. Also, the bulletin describing the "Wiring Repair" stated...
Re: WPC returns - 05/11/2012
... days equals FULL TIME. Sounds like they don't want to shell out benefits..... that stinks. What state are you in? What are the state employment definitions? ...
Forum - 06/06/2017
Recommend documenting the situation on the job card - repair previously performed at another dealership on 4/1/2017 with service management authorization. Supporting documentation may include a copy of the "View Vehicle Transaction History Detail" from...
Forum - 05/25/2017
...
Forum - 07/14/2017
... remains a Best Practice to document the use of a closest to labor operation - as many of you currently are doing. Service management is not required to authorize transactions with closest to operations. ...
Forum - 06/22/2017
... you have paid for repairs"...if she did not have work done, she didn't pay for repairs??? I would guess she's not eligible. Per 15824 Letter to Customer: Reimbursement: If you have paid for repairs for the condition described in this letter,...
Forum - 03/27/2017
... based diagnostics has been completed. Management authorization and separate/unique on/off time documentation is required. Consequential damage: when a single separate component fails and damages another component(s). The labor operation claimed reflects...
What Would You Do - 01/18 - 12/27/2017
... reviewed and rejected with comments stating that the straight time request was non-compliant.How would you proceed with this transaction?...
DBC Frustration... - 02/08/2018
... but I pulled up a picture and went to repair instructions, in SI, and found the trim. The drop-down was in top right corner, taking me straight to labor op. I submit claim and get a incompatible part rejection. I contacted them, because I was sure it...
Forum - 02/09/2018
My warranty admin did this for me when I was a tech and it helped both of us. It helped me know what to look for and document and it made coding a breeze for her. Now that I'm in that position I did the same thing recently with all my techs and...
Forum - 02/09/2018
... claim it. I did some searching and asked WSC but never got an answer on record keeping. Based on what I have found it isn't required other than to document on the job card that it was done and whether it was 1 way or 2 way....
Forum - 02/14/2018
Service P & P Article 3.2.9: All standard warranty and policy repair time must be documented on the technician's time ticket by job card. This includes the job card number and technician ID, along with the actual date and start and stop time(s) while...
Forum - 09/25/2017
... damage. If that is the case, recommend submitting with the wire to wire repair operation, documenting that the wiring was the causal part in the causal part description field. Claim labor to replace the BCM in OLH, documenting consequential damage....
Re: Proper Clock Time by technicians - 07/20/2016
... an "umbrella" best practice scenario, beyond GM's stated policy. Community Members: please offer your electronic time documentation best practices (including which DMS provider your dealership utilizes)! Thanks everyone! Kristen ...
What Would You Do - 09/16 - 08/24/2016
... customer pay and was closed as warranty. The administrator noted that management authorization was documented to authorize the change from customer pay to warranty, as well as approval for adding a warranty repair to the transaction (since the water...
Forum - 09/26/2016
... member that uploads a photo. We are looking for success stories. How has this contest helped at your dealership? Has time punch documentation improved? Share your success story in this forum....
Forum - 10/26/2016
... the 15 digit code invalid. The code still prints and doesn't have any of the letters that would make it invalid...My problem with this is, how would I know that? ...
Forum - 10/25/2016
... after seeing the signs up. I think it helped them to realize we are not the only dealership doing time stamp and trying to get it done correct. The techs did and have asked more questions about clocking to reassure them they are on the right p...
Forum - 02/14/2017
... for instance when we enter information on a recall there is always a break down at the bottom what kind of claim it is, what it pays and how that is broken down and what parts are okay to claim. there is a real lack of information for something...
... not much further in (to take you to 6.9) and you have 2.0 olh for extended diagnosis if needed- what exactly what the tech doing during the other 13.7 hours? This is way more than just the difference between customer pay and warranty. Was the wrong...
Re: 2012 PDI TIMES - 11/22/2011
Don't forget...the 2012 PDI Chart is posted within the Resources tab under Warranty Help Cards in the Member's Area! Downloadable...free! Kristen / jlwarranty
CURIOUS ABOUT PAY - 12/19/2011
I AM CURIOUS AND I DON'T WANT TO MAKE ANYONE UNCOMFORTABLE... BUT WHAT IS THE AVERAGE PAY SCALE FOR A WARRANTY ADMINISTRATOR? EVERY WARRANTY MEETING I ATTEND SKIRTS AROUND THE EDGE OF THIS TOPIC AND ALL I HAVE DISCOVERED IS THAT I MAKE A LOT LESS THAN...
CURIOUS ABOUT PAY - 12/19/2011
I AM CURIOUS AND I DON'T WANT TO MAKE ANYONE UNCOMFORTABLE... BUT WHAT IS THE AVERAGE PAY SCALE FOR A WARRANTY ADMINISTRATOR? EVERY WARRANTY MEETING I ATTEND SKIRTS AROUND THE EDGE OF THIS TOPIC AND ALL I HAVE DISCOVERED IS THAT I MAKE A LOT LESS THAN...
Re: Late Transaction Summary Report? - 03/02/2012
... claims,But nothing for yeaterday..Blah [/quote] Let's hope this isn't going to be a trend. I don't like to get behind, and this type of work piles up quickly if left unattended. Kind of like my laundry. Leave one stupid sock in the hamper and in...
Rust through perforation repairs - 02/27/2012
... straight time (ST) in the Other Labor Hours column and appropriate authorization is required. So what is the guideline for extensive? One tech might not feel like repairing a few pinholes, and another might want to slap a 1/2 gallon of "mud" on and...
Re: LABOR ONLY OPS AND LABOR DEPENDANCY FIELD - 04/26/2012
I recently submitted a wiring repair, and entered the document # in the "Document ID" field. I inadvertently failed to enter any coordinates from the grid, and the system said "Accepted", anyway. Also, the bulletin describing the "Wiring Repair" stated...
Re: WPC returns - 05/11/2012
... days equals FULL TIME. Sounds like they don't want to shell out benefits..... that stinks. What state are you in? What are the state employment definitions? ...
Forum - 06/06/2017
Recommend documenting the situation on the job card - repair previously performed at another dealership on 4/1/2017 with service management authorization. Supporting documentation may include a copy of the "View Vehicle Transaction History Detail" from...
Forum - 05/25/2017
...
Forum - 07/14/2017
... remains a Best Practice to document the use of a closest to labor operation - as many of you currently are doing. Service management is not required to authorize transactions with closest to operations. ...
Forum - 06/22/2017
... you have paid for repairs"...if she did not have work done, she didn't pay for repairs??? I would guess she's not eligible. Per 15824 Letter to Customer: Reimbursement: If you have paid for repairs for the condition described in this letter,...
Forum - 03/27/2017
... based diagnostics has been completed. Management authorization and separate/unique on/off time documentation is required. Consequential damage: when a single separate component fails and damages another component(s). The labor operation claimed reflects...
What Would You Do - 01/18 - 12/27/2017
... reviewed and rejected with comments stating that the straight time request was non-compliant.How would you proceed with this transaction?...
DBC Frustration... - 02/08/2018
... but I pulled up a picture and went to repair instructions, in SI, and found the trim. The drop-down was in top right corner, taking me straight to labor op. I submit claim and get a incompatible part rejection. I contacted them, because I was sure it...
Forum - 02/09/2018
My warranty admin did this for me when I was a tech and it helped both of us. It helped me know what to look for and document and it made coding a breeze for her. Now that I'm in that position I did the same thing recently with all my techs and...
Forum - 02/09/2018
... claim it. I did some searching and asked WSC but never got an answer on record keeping. Based on what I have found it isn't required other than to document on the job card that it was done and whether it was 1 way or 2 way....
Forum - 02/14/2018
Service P & P Article 3.2.9: All standard warranty and policy repair time must be documented on the technician's time ticket by job card. This includes the job card number and technician ID, along with the actual date and start and stop time(s) while...
Forum - 09/25/2017
... damage. If that is the case, recommend submitting with the wire to wire repair operation, documenting that the wiring was the causal part in the causal part description field. Claim labor to replace the BCM in OLH, documenting consequential damage....
Re: Proper Clock Time by technicians - 07/20/2016
... an "umbrella" best practice scenario, beyond GM's stated policy. Community Members: please offer your electronic time documentation best practices (including which DMS provider your dealership utilizes)! Thanks everyone! Kristen ...
What Would You Do - 09/16 - 08/24/2016
... customer pay and was closed as warranty. The administrator noted that management authorization was documented to authorize the change from customer pay to warranty, as well as approval for adding a warranty repair to the transaction (since the water...
Forum - 09/26/2016
... member that uploads a photo. We are looking for success stories. How has this contest helped at your dealership? Has time punch documentation improved? Share your success story in this forum....
Forum - 10/26/2016
... the 15 digit code invalid. The code still prints and doesn't have any of the letters that would make it invalid...My problem with this is, how would I know that? ...
Forum - 10/25/2016
... after seeing the signs up. I think it helped them to realize we are not the only dealership doing time stamp and trying to get it done correct. The techs did and have asked more questions about clocking to reassure them they are on the right p...
Forum - 02/14/2017
... for instance when we enter information on a recall there is always a break down at the bottom what kind of claim it is, what it pays and how that is broken down and what parts are okay to claim. there is a real lack of information for something...
What Would You Do - 02/16 - 02/02/2016
... experienced the issue with the HVAC system blowing either full hot or cold, with no regard to what the temperature setting was at. On this visit the technician was able to pull a code supporting the failure of the mode actuator. The technician ordered...
"Added Operation" Requirement gone from Policies and Procedures? - 11/21/2014
... be written with the statement "Added Operation". Also, in the warranty seminar I attended in June, Donna (I can't remember her last name) said all add lines must state "added operation". If I recall she even had a slide up on the screen and referred...
Re: Closest Available Labor Operation - 07/14/2015
tweiss: I would be curious to know what the broken fasteners are? They were the bolts that fasten the lamp to the bracket. I was told they get over-torqued at the factory which leads to them snapping. This is what happened. I'm just having a problem...
Re: PDI EXTRAS? - 07/22/2015
... for PDI fluid adds (washer fluid, for example) vs the auto paid PDI amount. I imagine that you are only claiming fluid adds when your technician has them documented on the job card as being added at time of PDI, as per policy. Rather than simply adding...
Forum - 01/17/2020
I hold my advisors responsible to retrieve it during write up along with the current mileage. That is who should be doing it because it is part of the presentation to the client. If it is too high the advisor should "advise" them to come back later, if...
Forum - 01/17/2020
I pull the ticket, copy all the required documents, submit in Global for the Admin fees (and core if applicable), Generate the packing slips and hand them over to parts. My parts guy gets the parts from retention and puts the documents in, tapes them...
Forum - 02/03/2020
... diagnosis, repair, and possible other hours due to difficulty you have to break it up as they would on a repair. These are basically time studies that we are doing for GM. I tell my guys when running straight time to be sure and isolate the punch...
Forum - 02/03/2020
... very long and I can spot stuff that no one else would notice. Plus when I make a mistake I know what I did wrong! ...
Forum - 02/28/2020
... store has one and we use him sometimes. We are just getting the shuttle and applying it towards what we spend on Uber/Lyft. If the advisors document it properly, that is....
Forum - 03/25/2020
Refer to P&P Article 6.5 Supporting Documentation: Service Agent is responsible to assure that all information is properly documented and accessible. Records must be retained for a minimum of 24 months from date of payment. Records (where applicable)...
Forum - 10/16/2019
Scenario 1: parts and OLH to the cylinder head, assuming the cause of failure is the same. There would be some overlap so the second head should be based solely on punch time Scenario 2: Both rotors are serviced on one line using the base time and add...
Forum - 12/11/2019
The following references are specific to Documentation Requirements: WPC Bulletin 99-00-89-019 Bullet 3: List all dealer technician comments regarding the root cause of failure with document ID numbers, test results, diagnostic trouble codes, TAC case...
Forum - 10/01/2019
GM plays pretty loose with PDI, because they pay you before they even ship them. Maybe I'm stupid but I don't concern myself with timekeeping on PDI transactions. Only if they have recalls. If someone has a P&P doc I'd love to see it.
Forum - 10/02/2019
... growing frustrated with the tossing around of the word "policy" in so many different contexts. So What comes to my mind is if we are doing "policy" (meaning we get GM to pay) for a vehicle with a special coverage that is now expired, we run the PET and...
CONSEQUENTIAL DAMAGE PARTS EXCEED - 06/18/2019
... on this but my shop stands firmly on this understanding of p&p and I wanted to see what eveyone else's understanding of this is. Can anyone justify this or answer this with confidance?...
Forum - 06/14/2019
You don't "clear them". You leave them open. Let GM worry about it. If they are expired then they are expired. You could try to fill out a CAMS3 form I guess but I don't know that it would do any good.
Forum - 05/29/2019
... and PDI Policy Article 1.1.6: Missing parts due to theft or vandalism, should be documented on the delviery receipt and filed as a transportation claim. Vehicles with missing/incorrect options (GMC grille on a Chevrolet, or 3 painted door...
Forum - 08/08/2019
... punches. On a side note, I'm not sure that whoever authored the statement above understands what voltage drop is or how it is measured. Maybe I should keep that to myself? I doubt this will correct the customer concern either. It only dropped 22...
Forum - 08/08/2019
... have been to stick around as long as I have without getting some kind of raise!! Hope all of you alls negotiates came thru for you. ...
Forum - 06/20/2019
... tickets open, this is an example as to why. There are instances in which you might do this but I would consider that to be rare. Did someone tell you to leave these open? No, you won't be able to claim both operations and the old codes will likely reject...
Forum - 04/04/2019
I would avoid using the client's vehicle for insurance reasons, personally. Any manager I ever had indicated that was their preferred practice. If you have a store vehicle designated as a shuttle, use that. There is no documentation required as far as...
Forum - 04/25/2018
Reference Document # 1767549 There are a couple of op codes for "logic lock" for resetting modules. That document has a decent explanation.
Forum - 03/19/2018
Based on your description it looks like the issue is the warranty block is blocking ZREG regardless. It would appear based on your comments that if the branding was done in error they would potentially reverse the warranty block and reinstate the ability...
Forum - 05/31/2018
... techs tell me that one doesn't need it. The dye already comes in it. Is this true? If this true what year did the vehicles start using the dye? If this is true does my tech still get paid for the analysis from doc #1292469? ...
Forum - 01/08/2019
... question and welcome to the Forum! If a warrantable defect was found during the MPVI, the job would be added after the C/P LOF/MPVI line with seperate and unique time documentation. Chronologically, and based on the technician's comments, time...
... experienced the issue with the HVAC system blowing either full hot or cold, with no regard to what the temperature setting was at. On this visit the technician was able to pull a code supporting the failure of the mode actuator. The technician ordered...
"Added Operation" Requirement gone from Policies and Procedures? - 11/21/2014
... be written with the statement "Added Operation". Also, in the warranty seminar I attended in June, Donna (I can't remember her last name) said all add lines must state "added operation". If I recall she even had a slide up on the screen and referred...
Re: Closest Available Labor Operation - 07/14/2015
tweiss: I would be curious to know what the broken fasteners are? They were the bolts that fasten the lamp to the bracket. I was told they get over-torqued at the factory which leads to them snapping. This is what happened. I'm just having a problem...
Re: PDI EXTRAS? - 07/22/2015
... for PDI fluid adds (washer fluid, for example) vs the auto paid PDI amount. I imagine that you are only claiming fluid adds when your technician has them documented on the job card as being added at time of PDI, as per policy. Rather than simply adding...
Forum - 01/17/2020
I hold my advisors responsible to retrieve it during write up along with the current mileage. That is who should be doing it because it is part of the presentation to the client. If it is too high the advisor should "advise" them to come back later, if...
Forum - 01/17/2020
I pull the ticket, copy all the required documents, submit in Global for the Admin fees (and core if applicable), Generate the packing slips and hand them over to parts. My parts guy gets the parts from retention and puts the documents in, tapes them...
Forum - 02/03/2020
... diagnosis, repair, and possible other hours due to difficulty you have to break it up as they would on a repair. These are basically time studies that we are doing for GM. I tell my guys when running straight time to be sure and isolate the punch...
Forum - 02/03/2020
... very long and I can spot stuff that no one else would notice. Plus when I make a mistake I know what I did wrong! ...
Forum - 02/28/2020
... store has one and we use him sometimes. We are just getting the shuttle and applying it towards what we spend on Uber/Lyft. If the advisors document it properly, that is....
Forum - 03/25/2020
Refer to P&P Article 6.5 Supporting Documentation: Service Agent is responsible to assure that all information is properly documented and accessible. Records must be retained for a minimum of 24 months from date of payment. Records (where applicable)...
Forum - 10/16/2019
Scenario 1: parts and OLH to the cylinder head, assuming the cause of failure is the same. There would be some overlap so the second head should be based solely on punch time Scenario 2: Both rotors are serviced on one line using the base time and add...
Forum - 12/11/2019
The following references are specific to Documentation Requirements: WPC Bulletin 99-00-89-019 Bullet 3: List all dealer technician comments regarding the root cause of failure with document ID numbers, test results, diagnostic trouble codes, TAC case...
Forum - 10/01/2019
GM plays pretty loose with PDI, because they pay you before they even ship them. Maybe I'm stupid but I don't concern myself with timekeeping on PDI transactions. Only if they have recalls. If someone has a P&P doc I'd love to see it.
Forum - 10/02/2019
... growing frustrated with the tossing around of the word "policy" in so many different contexts. So What comes to my mind is if we are doing "policy" (meaning we get GM to pay) for a vehicle with a special coverage that is now expired, we run the PET and...
CONSEQUENTIAL DAMAGE PARTS EXCEED - 06/18/2019
... on this but my shop stands firmly on this understanding of p&p and I wanted to see what eveyone else's understanding of this is. Can anyone justify this or answer this with confidance?...
Forum - 06/14/2019
You don't "clear them". You leave them open. Let GM worry about it. If they are expired then they are expired. You could try to fill out a CAMS3 form I guess but I don't know that it would do any good.
Forum - 05/29/2019
... and PDI Policy Article 1.1.6: Missing parts due to theft or vandalism, should be documented on the delviery receipt and filed as a transportation claim. Vehicles with missing/incorrect options (GMC grille on a Chevrolet, or 3 painted door...
Forum - 08/08/2019
... punches. On a side note, I'm not sure that whoever authored the statement above understands what voltage drop is or how it is measured. Maybe I should keep that to myself? I doubt this will correct the customer concern either. It only dropped 22...
Forum - 08/08/2019
... have been to stick around as long as I have without getting some kind of raise!! Hope all of you alls negotiates came thru for you. ...
Forum - 06/20/2019
... tickets open, this is an example as to why. There are instances in which you might do this but I would consider that to be rare. Did someone tell you to leave these open? No, you won't be able to claim both operations and the old codes will likely reject...
Forum - 04/04/2019
I would avoid using the client's vehicle for insurance reasons, personally. Any manager I ever had indicated that was their preferred practice. If you have a store vehicle designated as a shuttle, use that. There is no documentation required as far as...
Forum - 04/25/2018
Reference Document # 1767549 There are a couple of op codes for "logic lock" for resetting modules. That document has a decent explanation.
Forum - 03/19/2018
Based on your description it looks like the issue is the warranty block is blocking ZREG regardless. It would appear based on your comments that if the branding was done in error they would potentially reverse the warranty block and reinstate the ability...
Forum - 05/31/2018
... techs tell me that one doesn't need it. The dye already comes in it. Is this true? If this true what year did the vehicles start using the dye? If this is true does my tech still get paid for the analysis from doc #1292469? ...
Forum - 01/08/2019
... question and welcome to the Forum! If a warrantable defect was found during the MPVI, the job would be added after the C/P LOF/MPVI line with seperate and unique time documentation. Chronologically, and based on the technician's comments, time...
Forum - 01/18/2019
Hello DONDI! Welcome to the Forum! We have always advised to follow the policies established within P&P Article 2.1.1 Warranty Labor Rate Options A and C. The article contains the list of exclusions which includes repairs/services that are...
Forum - 01/10/2019
... customer pay job cards should contain repairs for defects in materials or workmanship that would be covered under a new vehicle warranty if the vehicle met the time/mileage parameters of the NVW. The C/P job cards used in the analysis need to reflect...
Forum - 12/03/2018
Without additional information from GM at this point, as a best practice: document the code and the time to perform the test on the job card when the technician determines that a flush and flow test is necessary...
Forum - 11/30/2018
JL Warranty offers a stamp I think, all you have to do is put something on the invoice and identify if it was 1 way or 2 way. I went through a few weeks of research on this a while ago and according to WSC there are no documentation requirements other...
What Would You Do - 11/18 - 10/24/2018
... provide a rental vehicle, the customer incurred a rental vehicle expense while their vehicle was down for repair.The customer also incurred lodging expenses as a result of the battery failure, including travel delays. All expenses associated with the...
Did you know? - 11/15/2018
... of Service Agent Expense for WPC ReturnsThe following qualify for Service Agent reimbursement:1. Document Reproduction and Part Preparation for Shipment: a. Up to a $25 administrative allowance can be claimed for each case involving the return...
Forum - 07/31/2021
... ST opcodes so you will usually find them both. If you use the Job Aid and you get a time, that is what the system will accept. ST is also not just adding up all the time your tech spent on it. That is a constant battle for me. These newer trucks with...
Forum - 11/22/2021
If I am doing anything with claim adjustments, fixing rejections, or doing a WPC return I use internet explorer 11. You won't get anything else to work properly. It is on your computer it is just hidden. Hit the Windows key and start typing internet...
Forum - 11/22/2021
If a repair requires multiple programming events they all have to be done. You should be more concerned about your client on the road with a vehicle that is not properly set up than getting the claim paid. Get the car back, do the correct programming...
Forum - 05/26/2020
A new job card would be opened for the customer reimbursement referencing the original customer pay invoice. Attach a copy of the original repair order that was billed as customer pay to support the reimbursement. The reimbursement transaction would...
WPC REQUEST - 07/17/2020
... RETURN REQUESTS. FINE BY ME, BUT NOW WHEN I CLICK UNDER 100 POUNDS NON-HAZMAT I GET A UPS LOGIN WINDOW THAT I DON'T HAVE ANY INFORMATION FOR. ANYONE ELSE SEE THIS? IS THIS SOME INFORMATION I SHOULD HAVE? BEEN DOING PARTS RETURNS FOR 3 YEARS HERE AND...
What Would You Do - 02/21 - 01/27/2021
The owner of a 2007 Chevrolet Equinox was experiencing a fuel odor in the passenger compartment of their vehicle, as well as near the outside rear of the vehicle. The technician verified the concern and diagnosed the leak to be coming from the fuel...
LPO - Am I making more work for myself? - 01/19/2021
When I started doing the warranty I was trained to put in the comment section of submission what LPO code I am using.. ex: install mats AAK I don't see anywhere that it is required to state that. Does anyone know if in fact I do have to say what LPO'...
Forum - 12/29/2020
The tech should know if they are related. The question an auditor would ask is did the tech cause issues 2 or 3 by not doing issue one repairs correctly. If the answer is no, then realistically they should be added lines related to the customer's...
Forum - 03/17/2021
... they are like "it was internal". I give it back to them for more specific information like what part caused it and they act like I'm over expecting what is needed in the notes. They just don't get it. They so need to have a warranty class for techs. Thanks...
Forum - 04/06/2021
... note are written. The technicians here are pretty good about narrowing the metal contamination down to the part. If they don't have it written, I do go back and ask them. They can usually make an educated guess. And I reflect that in the notes, "Most...
Forum - 08/11/2022
... alignment add times based on the attached print out From there the issues I see that I would raise with my service manager and tech: The ball joint should have been measured with that reading documented as compared to the specification to show...
Forum - 09/12/2022
... affected seats if it fails the inspection. I do not like the way GM is rolling this out, but what else is new? At any rate, if you DO NOT do this then you are downing saleable units and endangering customer lives. The issue I initially faced is...
What Would You Do? - 08/22 - 07/27/2022
... a unique on/off time punch for OLH, indicating 0.8 hrs on the flag. Service management documented authorization for parts excessive, necessary to replace both the lower control arm and ball joint. Management also documented OLH authorization stating:...
Forum - 07/06/2022
... up GMIN numbers all day long. There are instances where I do a manual coding in Global but I would say maybe 3 times a year and right now I can't think of one. I know I did a couple of claims that way this year. I also do all my pending invoices through...
Forum - 06/17/2022
... to show the daily amount as $38 or can I just claim it as a whole amount with the $55 per day? What kind of insurance coverage are you referring to? Their personal insurance? I'm sure that wasn't done. Customer was not happy about this and feels that...
Forum - 06/22/2022
... of 12 months" when in reality it should just say "12 months". I am so tired of having to know what they mean rather than them just saying it. I recently got into with my WSC rep who got her boss on the phone and when I explained the way that the warranty...
Forum - 02/18/2022
Thanks to all of you for this information. How did you verify ownership? The recall has already been done and the advisor didn't get a copy of the registration. We do have a copy of the recall card that the customer received from GM reminding them of...
Glow Plug Replacement on multiple banks - 02/11/2022
... Error 081: Base labor exceeds allowance. Should i be doing two different lines for this? Or what am i doing wrong? I am relatively new to role and havent had this kind of issue yet. Thank you for your help!...
Forum - 04/04/2022
If you don't have a bill then you don't claim the parts. this shouldn't be an exchange issue either. GM paid for the parts and sent them to you. Just claim the labor with an explanation for any parts that GM sent you.
Hello DONDI! Welcome to the Forum! We have always advised to follow the policies established within P&P Article 2.1.1 Warranty Labor Rate Options A and C. The article contains the list of exclusions which includes repairs/services that are...
Forum - 01/10/2019
... customer pay job cards should contain repairs for defects in materials or workmanship that would be covered under a new vehicle warranty if the vehicle met the time/mileage parameters of the NVW. The C/P job cards used in the analysis need to reflect...
Forum - 12/03/2018
Without additional information from GM at this point, as a best practice: document the code and the time to perform the test on the job card when the technician determines that a flush and flow test is necessary...
Forum - 11/30/2018
JL Warranty offers a stamp I think, all you have to do is put something on the invoice and identify if it was 1 way or 2 way. I went through a few weeks of research on this a while ago and according to WSC there are no documentation requirements other...
What Would You Do - 11/18 - 10/24/2018
... provide a rental vehicle, the customer incurred a rental vehicle expense while their vehicle was down for repair.The customer also incurred lodging expenses as a result of the battery failure, including travel delays. All expenses associated with the...
Did you know? - 11/15/2018
... of Service Agent Expense for WPC ReturnsThe following qualify for Service Agent reimbursement:1. Document Reproduction and Part Preparation for Shipment: a. Up to a $25 administrative allowance can be claimed for each case involving the return...
Forum - 07/31/2021
... ST opcodes so you will usually find them both. If you use the Job Aid and you get a time, that is what the system will accept. ST is also not just adding up all the time your tech spent on it. That is a constant battle for me. These newer trucks with...
Forum - 11/22/2021
If I am doing anything with claim adjustments, fixing rejections, or doing a WPC return I use internet explorer 11. You won't get anything else to work properly. It is on your computer it is just hidden. Hit the Windows key and start typing internet...
Forum - 11/22/2021
If a repair requires multiple programming events they all have to be done. You should be more concerned about your client on the road with a vehicle that is not properly set up than getting the claim paid. Get the car back, do the correct programming...
Forum - 05/26/2020
A new job card would be opened for the customer reimbursement referencing the original customer pay invoice. Attach a copy of the original repair order that was billed as customer pay to support the reimbursement. The reimbursement transaction would...
WPC REQUEST - 07/17/2020
... RETURN REQUESTS. FINE BY ME, BUT NOW WHEN I CLICK UNDER 100 POUNDS NON-HAZMAT I GET A UPS LOGIN WINDOW THAT I DON'T HAVE ANY INFORMATION FOR. ANYONE ELSE SEE THIS? IS THIS SOME INFORMATION I SHOULD HAVE? BEEN DOING PARTS RETURNS FOR 3 YEARS HERE AND...
What Would You Do - 02/21 - 01/27/2021
The owner of a 2007 Chevrolet Equinox was experiencing a fuel odor in the passenger compartment of their vehicle, as well as near the outside rear of the vehicle. The technician verified the concern and diagnosed the leak to be coming from the fuel...
LPO - Am I making more work for myself? - 01/19/2021
When I started doing the warranty I was trained to put in the comment section of submission what LPO code I am using.. ex: install mats AAK I don't see anywhere that it is required to state that. Does anyone know if in fact I do have to say what LPO'...
Forum - 12/29/2020
The tech should know if they are related. The question an auditor would ask is did the tech cause issues 2 or 3 by not doing issue one repairs correctly. If the answer is no, then realistically they should be added lines related to the customer's...
Forum - 03/17/2021
... they are like "it was internal". I give it back to them for more specific information like what part caused it and they act like I'm over expecting what is needed in the notes. They just don't get it. They so need to have a warranty class for techs. Thanks...
Forum - 04/06/2021
... note are written. The technicians here are pretty good about narrowing the metal contamination down to the part. If they don't have it written, I do go back and ask them. They can usually make an educated guess. And I reflect that in the notes, "Most...
Forum - 08/11/2022
... alignment add times based on the attached print out From there the issues I see that I would raise with my service manager and tech: The ball joint should have been measured with that reading documented as compared to the specification to show...
Forum - 09/12/2022
... affected seats if it fails the inspection. I do not like the way GM is rolling this out, but what else is new? At any rate, if you DO NOT do this then you are downing saleable units and endangering customer lives. The issue I initially faced is...
What Would You Do? - 08/22 - 07/27/2022
... a unique on/off time punch for OLH, indicating 0.8 hrs on the flag. Service management documented authorization for parts excessive, necessary to replace both the lower control arm and ball joint. Management also documented OLH authorization stating:...
Forum - 07/06/2022
... up GMIN numbers all day long. There are instances where I do a manual coding in Global but I would say maybe 3 times a year and right now I can't think of one. I know I did a couple of claims that way this year. I also do all my pending invoices through...
Forum - 06/17/2022
... to show the daily amount as $38 or can I just claim it as a whole amount with the $55 per day? What kind of insurance coverage are you referring to? Their personal insurance? I'm sure that wasn't done. Customer was not happy about this and feels that...
Forum - 06/22/2022
... of 12 months" when in reality it should just say "12 months". I am so tired of having to know what they mean rather than them just saying it. I recently got into with my WSC rep who got her boss on the phone and when I explained the way that the warranty...
Forum - 02/18/2022
Thanks to all of you for this information. How did you verify ownership? The recall has already been done and the advisor didn't get a copy of the registration. We do have a copy of the recall card that the customer received from GM reminding them of...
Glow Plug Replacement on multiple banks - 02/11/2022
... Error 081: Base labor exceeds allowance. Should i be doing two different lines for this? Or what am i doing wrong? I am relatively new to role and havent had this kind of issue yet. Thank you for your help!...
Forum - 04/04/2022
If you don't have a bill then you don't claim the parts. this shouldn't be an exchange issue either. GM paid for the parts and sent them to you. Just claim the labor with an explanation for any parts that GM sent you.
Forum - 05/27/2022
... they changed the program that is much more comprehensive and organized than this one. If you guys would like to have it as a reference I would be happy to post it or email it to you. I don't know how to post a spreadsheet to be shared. I have based mine...
Forum - 02/02/2023
I mean, that kind of thing is pretty rare. I will tell you what I do is I go into SI and build the vehicle then I type in "battery usage" and then I use the boxes at the top to filter what vehicle I have from that table. I make sure the test slip has...
Forum - 03/23/2023
... to jump through hoops you shouldn't have to. Like I said though, I just make my techs keep doing what they are used to and I mark it and move on rather than argue. I have not tried doing it the other way with my rep yet. She is pretty good but not p...
Forum - 01/19/2023
... know if I could point you to P&P but if WSC is asking for it you pretty much have to give them what they are asking for. Usually my rep only asks for the invoices where it was purchased and where it was installed for ZPTC transactions. ...
Forum - 01/19/2023
... JLW later but I generally don't try to adjust anything that is older than 6 months. I think if you go over the 180 day limit from the last punch the system may kick it back for the age. I do not have any experience with that though because I rarely have...
Transportation code issue - 12/23/2022
... receipt,,,so i sent a letter to the transport company requesting this in writing. From what i hear this appears to be more than just a simple mistake on the part of the driver as apparently there are lots of these so called "mistakes" happening...
Forum - 12/08/2022
A lot of oil pans do not have an actual gasket, they just use RTV sealant. In those instances you just use the pan operation but don't put a part number in your failed part, just use the failed part comment field and put in the sealer was leaking...
Forum - 11/28/2022
Most of these have a second SPS code. Sometimes it is a matter of making sure you pick the right one. The BCM DRL one I always use the code that starts with 40. The one ghersley mentioned I think is a 0S code but don't forget they don't use letters, that...
Forum - 10/20/2022
... tech document carefully that they verified the recall "has been completed" and in your instance I would personally submit it with the opcode and pay the tech the base time for inspecting to make sure the vehicle is in the proper condition. The part that...
Forum - 09/16/2024
... and it is never the same amount. Might be $5.00 or it might be $150.00 I think some of them don't realize we get full markup on batteries. Thankfully we don't do that many claims so it isn't much of an issue. If it is way off I'll make a new ticket...
Forum - 08/21/2024
... Open a new job card when the ordered part comes in and the customer returns for its installation. Document the customer's original concern in the Concern Statement on the new job card, including the parts order detail (e.g. parts were ordered on job...
Forum - 08/22/2024
Hi doria! Welcome to the Forum! As King1345 noted above it is super important that the technician follows the Service Procedure within the bulletin. For instance, Recall N242435631 identifies the following steps: The WCC from the programming event...
Forum - 05/31/2024
In the interim this is what you go by related to coverage codes: E = emissions limited E1 = Emissions select STATE limited E2 = Emissions select COMPONENT limited The operations each list the applicable coverage code and if you are in a non-CA state...
Auxiliary Battery Quandry - 06/27/2024
... it,,,but there is nothing in the vehicle build or in Si under repair procedures that I can tell what makes the difference...so how or what determines if you are dealing with an auxiliary battery or not? BTW everyone at the factory doesnt know and...
Forum - 05/01/2024
i found out that with transportation claims if you have the same labor op for say left and right doors BUT you have DIFFERENT AREA CODES ON THE DELIVERY RECEIPT THEN YOU CAN CLAIM IT ON 2 LINES,,,soo another mystery of transportation claims solved,,,and...
Forum - 03/25/2024
If I understand your question, log in to your global homepage, click on the Warranty Resource Center, then scroll down near the bottom on the right hand side and look for a link labeled "Handling Reject Codes" It will open a PDF document which is a list...
Forum - 12/15/2023
If you are talking to me Steph, I would say my advisors most popular errors are: missing client signatures missing documents including VIS, parts warranty supporting invoices, sublet receipts out mileage out of warranty repairs - for not checking operations,...
What Would You Do? - 10/23 - 09/26/2023
... Receipt and wrote a job card for NVD. The job card included the following concern and correction documentation on the repair line: Repair damage that was done during transportation. The Delivery Receipt included the following Damage Codes:22 09...
Forum - 08/28/2023
Has anyone had their core charges go missing? I had to file a claim for an engine core on a WPC request. I attached the documentation to my request for the core and administration allowance. I entered the core information using the drop down and I submitted...
Forum - 08/16/2023
... To me WA's train on that just to help or to keep an eye on the reporting to let management know what they are headed for. I will pull reports and look at the SAASR to see where our excess expense is. Then I will pull info for those groups and filter...
Forum - 10/10/2023
... (Dongle vehicle data is required for this transaction and not received). We are pleased to inform you that your dealership has earned this empowerment for Q4 2023.* Dealers are encouraged to continue to perform the SAVI scan on every vehicle entering...
Forum - 04/27/2023
Looking at the vehicle report I would not be afraid to submit it for replacing the oil cooler lines even though it is registered in Ohio because it shows as open. However I would find a way to talk to your WSC rep about claiming it as a cause of failure...
Forum - 04/13/2023
... claim OLH on these other reset operations. I have not tried but I still think the best thing to do would be to ask your WSC rep and see what they say. They are the ones that will approve it or not so might as well go right to the source. Usually...
Forum - 05/10/2023
... anything but hurt you but I can't see it making a bit of difference in them accepting the claim. what a dumb thing to reject a claim over in my opinion. I might look later but I don't know of anything specific that would indicate one way or the other....
SASR -- - 05/08/2023
Please somene correct me if I am wrong...Medium Duty doesn't count towards the report... Policy...... What else does not count towards our numbers? Or can someone please let me know where to look. I went to P&P but I'm not seeing it,...
... they changed the program that is much more comprehensive and organized than this one. If you guys would like to have it as a reference I would be happy to post it or email it to you. I don't know how to post a spreadsheet to be shared. I have based mine...
Forum - 02/02/2023
I mean, that kind of thing is pretty rare. I will tell you what I do is I go into SI and build the vehicle then I type in "battery usage" and then I use the boxes at the top to filter what vehicle I have from that table. I make sure the test slip has...
Forum - 03/23/2023
... to jump through hoops you shouldn't have to. Like I said though, I just make my techs keep doing what they are used to and I mark it and move on rather than argue. I have not tried doing it the other way with my rep yet. She is pretty good but not p...
Forum - 01/19/2023
... know if I could point you to P&P but if WSC is asking for it you pretty much have to give them what they are asking for. Usually my rep only asks for the invoices where it was purchased and where it was installed for ZPTC transactions. ...
Forum - 01/19/2023
... JLW later but I generally don't try to adjust anything that is older than 6 months. I think if you go over the 180 day limit from the last punch the system may kick it back for the age. I do not have any experience with that though because I rarely have...
Transportation code issue - 12/23/2022
... receipt,,,so i sent a letter to the transport company requesting this in writing. From what i hear this appears to be more than just a simple mistake on the part of the driver as apparently there are lots of these so called "mistakes" happening...
Forum - 12/08/2022
A lot of oil pans do not have an actual gasket, they just use RTV sealant. In those instances you just use the pan operation but don't put a part number in your failed part, just use the failed part comment field and put in the sealer was leaking...
Forum - 11/28/2022
Most of these have a second SPS code. Sometimes it is a matter of making sure you pick the right one. The BCM DRL one I always use the code that starts with 40. The one ghersley mentioned I think is a 0S code but don't forget they don't use letters, that...
Forum - 10/20/2022
... tech document carefully that they verified the recall "has been completed" and in your instance I would personally submit it with the opcode and pay the tech the base time for inspecting to make sure the vehicle is in the proper condition. The part that...
Forum - 09/16/2024
... and it is never the same amount. Might be $5.00 or it might be $150.00 I think some of them don't realize we get full markup on batteries. Thankfully we don't do that many claims so it isn't much of an issue. If it is way off I'll make a new ticket...
Forum - 08/21/2024
... Open a new job card when the ordered part comes in and the customer returns for its installation. Document the customer's original concern in the Concern Statement on the new job card, including the parts order detail (e.g. parts were ordered on job...
Forum - 08/22/2024
Hi doria! Welcome to the Forum! As King1345 noted above it is super important that the technician follows the Service Procedure within the bulletin. For instance, Recall N242435631 identifies the following steps: The WCC from the programming event...
Forum - 05/31/2024
In the interim this is what you go by related to coverage codes: E = emissions limited E1 = Emissions select STATE limited E2 = Emissions select COMPONENT limited The operations each list the applicable coverage code and if you are in a non-CA state...
Auxiliary Battery Quandry - 06/27/2024
... it,,,but there is nothing in the vehicle build or in Si under repair procedures that I can tell what makes the difference...so how or what determines if you are dealing with an auxiliary battery or not? BTW everyone at the factory doesnt know and...
Forum - 05/01/2024
i found out that with transportation claims if you have the same labor op for say left and right doors BUT you have DIFFERENT AREA CODES ON THE DELIVERY RECEIPT THEN YOU CAN CLAIM IT ON 2 LINES,,,soo another mystery of transportation claims solved,,,and...
Forum - 03/25/2024
If I understand your question, log in to your global homepage, click on the Warranty Resource Center, then scroll down near the bottom on the right hand side and look for a link labeled "Handling Reject Codes" It will open a PDF document which is a list...
Forum - 12/15/2023
If you are talking to me Steph, I would say my advisors most popular errors are: missing client signatures missing documents including VIS, parts warranty supporting invoices, sublet receipts out mileage out of warranty repairs - for not checking operations,...
What Would You Do? - 10/23 - 09/26/2023
... Receipt and wrote a job card for NVD. The job card included the following concern and correction documentation on the repair line: Repair damage that was done during transportation. The Delivery Receipt included the following Damage Codes:22 09...
Forum - 08/28/2023
Has anyone had their core charges go missing? I had to file a claim for an engine core on a WPC request. I attached the documentation to my request for the core and administration allowance. I entered the core information using the drop down and I submitted...
Forum - 08/16/2023
... To me WA's train on that just to help or to keep an eye on the reporting to let management know what they are headed for. I will pull reports and look at the SAASR to see where our excess expense is. Then I will pull info for those groups and filter...
Forum - 10/10/2023
... (Dongle vehicle data is required for this transaction and not received). We are pleased to inform you that your dealership has earned this empowerment for Q4 2023.* Dealers are encouraged to continue to perform the SAVI scan on every vehicle entering...
Forum - 04/27/2023
Looking at the vehicle report I would not be afraid to submit it for replacing the oil cooler lines even though it is registered in Ohio because it shows as open. However I would find a way to talk to your WSC rep about claiming it as a cause of failure...
Forum - 04/13/2023
... claim OLH on these other reset operations. I have not tried but I still think the best thing to do would be to ask your WSC rep and see what they say. They are the ones that will approve it or not so might as well go right to the source. Usually...
Forum - 05/10/2023
... anything but hurt you but I can't see it making a bit of difference in them accepting the claim. what a dumb thing to reject a claim over in my opinion. I might look later but I don't know of anything specific that would indicate one way or the other....
SASR -- - 05/08/2023
Please somene correct me if I am wrong...Medium Duty doesn't count towards the report... Policy...... What else does not count towards our numbers? Or can someone please let me know where to look. I went to P&P but I'm not seeing it,...
Forum - 05/19/2023
I know this is an old post but I have a 2023 colorado with 5VI on vis but not in SI under 0590032. I tried to submit w/0.6: rejected. Went all the way down to 0.1 still rejects...
Forum - 05/19/2023
The time runs from the time the job card is open to the last technician punch time. When the job is done they need to make sure that they are closing it out to be processed. I will go in to my not invoiced open ro's every month in addition to the completed...
Forum - 05/24/2023
Yes, I have had rejection for savi/dongle not received on dealer owned vehicle on a recall claim. They've paid w/service manager signature noting that "savi would not communicate" on hardcopy through GM authorization.
Add on Line question - 06/16/2023
... therefore doesnt need mgt auth for an ADD ON??I have received mixed answers on this soo wondering what the consensus is ...
Forum - 06/15/2023
SETUP I think that might be the missing link I don't remember seeing setup printouts only 2 3 4 programming codes. We are also going to self monitor and have me submit claims before the vehicle leaves, Thanks so much for the information.
Forum - 06/15/2023
... a module but we are talking 4 different techs at two different locations. When we first started doing the park assist retrofit there wasn't a problem it has only recently become an issue, I have reviewed the simplest one a 2 module program with my top...
N212326940 CUSTOMER SATISFACTION PROGRAM oil cooler lines - 04/20/2023
... leaking oil cooler lines. After doing repair vs replace, the vehicle needs an engine. Would this be covered as consequential damage under N212326940? ...
OVERAGE CLAIMS IMPORTANT - 04/14/2023
... CAN EASILY TIME OUT EVEN THOUGH YOU MIGHT STILL BE AWAITING PARTS FOR ANOTHER LINE. THIS IS SOMEWHAT OF A GRAY AREA AS GM DOESNT SPECIFICALLY STATE IT,,,BUT IT IS THE WAY THEIR AUDITORS INTERPRET IT AND JLWARRANTY,,,I CALLED AN AUDITOR AND VERIFIE...
Forum - 04/27/2023
... that was customer pay are internal parts covered? And if they are is there a specific way you have to enter the claim. Sorry if that doesnt make since. I'm still in training and trying to learn while Im working and this is a claim that I'm currently...
Forum - 04/25/2023
As long as I have the documentation it was open when written up and when we performed the update with the SPS print out from the tech, I H-route it for payment.
Service Manager signature on PDI form - 03/29/2023
Does anyone know if the service manager signature is still required on the PDI inspection form? If not is there documentation that states that?
Forum - 04/06/2023
I could be wrong but I thought someone told me that policy and parts warranty doesn't count towards your excess. Someone please correct me if that is not the truth
Forum - 04/07/2023
... None of them will scan. My service manager contacted e-advisor and they said GM doesn't require scans on heavy duty trucks. I haven't been able to find out if this is true. Anybody else having this problem?...
Reman transmission? - 04/07/2023
Tech was asking if a reman transmission was allowed when covered by powertrain. Was only transmission available. Don't want to install if it will get denied.
Forum - 04/04/2023
... the opinion of a GM rep without somewhere to back it up in official GM writing. Thanks for your input....
Forum - 10/16/2023
I hope it helps you, it won't help us because firstly we are in observation 4 for 2 years and 2 months now (long story) and secondly my service advisors pick and choose the cars they want to plug. They think they can predict any cars that have warranty...
Forum - 10/17/2023
Thankls for this update sadly I don't see "G" so I guess we are below 98%. I wish we could see our score in real time so I could address the ones we missed.
Forum - 10/17/2023
I email all of mine and never pay attention to what might be written down, they will usually go with a smaller damage type while I show them with my tape measure in the picture.
CANT ACCESS DIFFERENT GLOBAL APPS SUCH AS DEALER EMPOWERMENT - 09/28/2023
... NOT WORKING AND THEN RELAUNCH IT,,,BUT THAT FIX STOPPED WORKING. A BETTER FIX IS TO ACCESS YOUR HISTORY ON THE COMPUTER ( CNTRL AND H AT SAME TIME ) AND CLICK ON CLEAR BROWSING DATA AND A SECOND WINDOW WILL APPEAR. WITHIN THE CLEAR BROWSING...
Forum - 10/19/2023
I see a lot of them that are bulletin related but nobody here has tried to do one outside of a TSB on TAC advice. It probably doesn't help that you guys are next to the ocean. Some of these fluids are water magnets in high humiditiy environments.
Forum - 08/18/2023
Within the last 2 days I had a claim I was modifying in global (Edge) to resubmit for GM auth. I fixed what needed to be fixed and typed in comments. I think I clicked to add a document and when I hit submit it told me that I needed to enter comments....
Forum - 08/24/2023
... coverages,,, then go to check the GVWR which per IVH is 11,350...and that narrows it down to the 5/50 column for gas or diesel,,,while also paying attention to the E and E2 notations......soo by using a process of elimination its easier to...
Forum - 08/30/2023
Are your body shop repairs in-house or sublets? If it is done as a sublet I would just use the partial refinish and put an excess sublet authorization on it with the dent repair as the explanation. If it is in-house I would do it differently but not sure...
SAVI Report on Maxis - 09/04/2023
... in October if we are above 98% utilization we can then auth our own SAVI 872rejects ( Dongle vehicle data is required but not received ),,,,,but we cant seem to find the report on MAXIS,,,has anybody got any word on when this will be available...
Forum - 09/26/2023
... as if when CDK transmits it sends and it is not logging off, it just sits for literally hours if you let it. I can submit it and it says transmitting but when I check in global it shows paid. It was kind of working yesterday then it went to not showing...
I know this is an old post but I have a 2023 colorado with 5VI on vis but not in SI under 0590032. I tried to submit w/0.6: rejected. Went all the way down to 0.1 still rejects...
Forum - 05/19/2023
The time runs from the time the job card is open to the last technician punch time. When the job is done they need to make sure that they are closing it out to be processed. I will go in to my not invoiced open ro's every month in addition to the completed...
Forum - 05/24/2023
Yes, I have had rejection for savi/dongle not received on dealer owned vehicle on a recall claim. They've paid w/service manager signature noting that "savi would not communicate" on hardcopy through GM authorization.
Add on Line question - 06/16/2023
... therefore doesnt need mgt auth for an ADD ON??I have received mixed answers on this soo wondering what the consensus is ...
Forum - 06/15/2023
SETUP I think that might be the missing link I don't remember seeing setup printouts only 2 3 4 programming codes. We are also going to self monitor and have me submit claims before the vehicle leaves, Thanks so much for the information.
Forum - 06/15/2023
... a module but we are talking 4 different techs at two different locations. When we first started doing the park assist retrofit there wasn't a problem it has only recently become an issue, I have reviewed the simplest one a 2 module program with my top...
N212326940 CUSTOMER SATISFACTION PROGRAM oil cooler lines - 04/20/2023
... leaking oil cooler lines. After doing repair vs replace, the vehicle needs an engine. Would this be covered as consequential damage under N212326940? ...
OVERAGE CLAIMS IMPORTANT - 04/14/2023
... CAN EASILY TIME OUT EVEN THOUGH YOU MIGHT STILL BE AWAITING PARTS FOR ANOTHER LINE. THIS IS SOMEWHAT OF A GRAY AREA AS GM DOESNT SPECIFICALLY STATE IT,,,BUT IT IS THE WAY THEIR AUDITORS INTERPRET IT AND JLWARRANTY,,,I CALLED AN AUDITOR AND VERIFIE...
Forum - 04/27/2023
... that was customer pay are internal parts covered? And if they are is there a specific way you have to enter the claim. Sorry if that doesnt make since. I'm still in training and trying to learn while Im working and this is a claim that I'm currently...
Forum - 04/25/2023
As long as I have the documentation it was open when written up and when we performed the update with the SPS print out from the tech, I H-route it for payment.
Service Manager signature on PDI form - 03/29/2023
Does anyone know if the service manager signature is still required on the PDI inspection form? If not is there documentation that states that?
Forum - 04/06/2023
I could be wrong but I thought someone told me that policy and parts warranty doesn't count towards your excess. Someone please correct me if that is not the truth
Forum - 04/07/2023
... None of them will scan. My service manager contacted e-advisor and they said GM doesn't require scans on heavy duty trucks. I haven't been able to find out if this is true. Anybody else having this problem?...
Reman transmission? - 04/07/2023
Tech was asking if a reman transmission was allowed when covered by powertrain. Was only transmission available. Don't want to install if it will get denied.
Forum - 04/04/2023
... the opinion of a GM rep without somewhere to back it up in official GM writing. Thanks for your input....
Forum - 10/16/2023
I hope it helps you, it won't help us because firstly we are in observation 4 for 2 years and 2 months now (long story) and secondly my service advisors pick and choose the cars they want to plug. They think they can predict any cars that have warranty...
Forum - 10/17/2023
Thankls for this update sadly I don't see "G" so I guess we are below 98%. I wish we could see our score in real time so I could address the ones we missed.
Forum - 10/17/2023
I email all of mine and never pay attention to what might be written down, they will usually go with a smaller damage type while I show them with my tape measure in the picture.
CANT ACCESS DIFFERENT GLOBAL APPS SUCH AS DEALER EMPOWERMENT - 09/28/2023
... NOT WORKING AND THEN RELAUNCH IT,,,BUT THAT FIX STOPPED WORKING. A BETTER FIX IS TO ACCESS YOUR HISTORY ON THE COMPUTER ( CNTRL AND H AT SAME TIME ) AND CLICK ON CLEAR BROWSING DATA AND A SECOND WINDOW WILL APPEAR. WITHIN THE CLEAR BROWSING...
Forum - 10/19/2023
I see a lot of them that are bulletin related but nobody here has tried to do one outside of a TSB on TAC advice. It probably doesn't help that you guys are next to the ocean. Some of these fluids are water magnets in high humiditiy environments.
Forum - 08/18/2023
Within the last 2 days I had a claim I was modifying in global (Edge) to resubmit for GM auth. I fixed what needed to be fixed and typed in comments. I think I clicked to add a document and when I hit submit it told me that I needed to enter comments....
Forum - 08/24/2023
... coverages,,, then go to check the GVWR which per IVH is 11,350...and that narrows it down to the 5/50 column for gas or diesel,,,while also paying attention to the E and E2 notations......soo by using a process of elimination its easier to...
Forum - 08/30/2023
Are your body shop repairs in-house or sublets? If it is done as a sublet I would just use the partial refinish and put an excess sublet authorization on it with the dent repair as the explanation. If it is in-house I would do it differently but not sure...
SAVI Report on Maxis - 09/04/2023
... in October if we are above 98% utilization we can then auth our own SAVI 872rejects ( Dongle vehicle data is required but not received ),,,,,but we cant seem to find the report on MAXIS,,,has anybody got any word on when this will be available...
Forum - 09/26/2023
... as if when CDK transmits it sends and it is not logging off, it just sits for literally hours if you let it. I can submit it and it says transmitting but when I check in global it shows paid. It was kind of working yesterday then it went to not showing...
COLORADO HIGH OUTPUT CALIBRATION - 09/05/2023
IF YOU GET ONE OF THESE COLORADO HIGH OUTPUT CALIBRATION CLAIMS FOLLOW 23 NA 081.NOW WHAT GM DOESNT TELL YOU IS YOU NEED TO INPUT IT WITH THE ZSSP CLAIM TYPE,,,,GRRRR,,,WHICH IS RARELY USED
Forum - 07/13/2023
Seems like to be honest. I submitted a claim yesterday that was a high dollar and it paid today. I spoke with her yesterday and she said they are now short 3 more people and two more were leaving. I wonder what is going on with Morley these days.
Part expediting on a recall - 07/19/2023
... do an expedite on recalls regarless of being under B2B, correct? The only time I know for a fact would be on a ZPTI/ZPTC. ...
Smoke testing - 07/19/2023
... for those. I know some labor ops show smoke testing as add times as well, but, if the op does not, is there somewhere I can look to see if I can? I am looking in the preface section and I don't see it. My tech is asking for it with no OLH...
Forum - 06/27/2023
Fran, I am sure it is just a difference in the "what you have to disassemble" process. Normally if it says something like that I will check the build and do a search (CTRL+F) for "console" and see what the build says. If the wording matches one then go...
no labor operations in SI - 06/28/2023
I have a vehicle, 2002 gmc 2500, that doesn't have the labor time guide in SI. I have a parts warranty on it, but have no idea how to find an appropiate labor op.
Forum - 06/29/2023
I have had success chatting with the dealer business center - give them VIN and part number and they may be able to get you the labor op - I was told they have access to the older labor ops that we don't have
Forum - 07/24/2023
Thanks for the tip, ewill3rd. A question for you: When you double check behind the tech and find that it does not match, do you have the tech re-test the battery using the correct information? How can they do this if the vehicle is already gone?
Forum - 08/01/2023
Treat as Policy repair. SM approval with PET and DMA pre-approval. Attach all documentation to claim and route for GM approval.
Forum - 12/26/2023
Hi ewil3rd,,,,in the same vein,,,can you look at my posting today in the Wide Open forum category,,, and provide your input on the issue of whose responsibility it is to document extended rental claims and provide the input to Saginaw? Before i...
Forum - 12/26/2023
I read it as it gets billed out and you get your approved parts mark up percent. I am guessing list price won't be high as GM doesn't want to have pay much.
Forum - 01/02/2024
... 8 pending with the WSC as we speak,,,the trouble is the last manager was less than energetic and would assign these supposedly temporarily ,,,,now it has become a permanent assignment. Like you say,,,I dont mind helping out but it has become...
Forum - 12/27/2023
I was told by WSC that Warranty Adminstrators should not be doing anything in the empowerment portal. You are right in that your Service Manager and Advisor have all the details and access to the information. I put it back on the SM to deal with all of...
CPO Resource Center - 10/20/2023
So I just got off the phone with CPO DBC and I was informed that you must try the labor op first and THEN type the name of the labor op.... ex: 1040050- Body Pressure Relief Valve Replacement doesn't show as not being covered BUT if you type...
Forum - 10/23/2023
... concern. I feel okay using these when the mileage is a little lower but when it gets up there I don't feel as comfortable. :-/...
Forum - 11/22/2023
That is what I figured I would need to do. I have done that in the past, but not to this extreme mileage and time. Thank you!
Forum - 02/16/2024
Ok, so what warranty support is telling you is to disect the tech notes for each punch. You would put ONLY the repair associated punches under straight time. Diag, cleaning and remediation will go in as OLH, with service manager approval. Not always will...
Forum - 02/22/2024
Yeah, detail needed about your situation. Kristen had that suggestion but there are many other scenarios. I had one where we had a COD part that GM could not provide so they agreed to pay for a rental while the car was down. As memory served to get it...
Transmission-Fast Learn - 02/12/2024
... there is no labor op or bulletin. I do find the procedure in the service manual. My question is what it the best closest to labor op to use since the transmission control module op will probably require me to add an SPS code. Wondering what others have...
GCUS-9-15478 ELECTRONIC EXCHANGE PROGRAM EFFECTIVE 1/1/2024 - 02/13/2024
... amount now submitted in the administrative allowance field. Dealer now receives the list price, would that amount be the price listed on the ESC invoice or from the parts workbench plus list price.Format: Article...
Forum - 02/06/2024
... is some little known thing this question is trying to hint at where we can claim this but based on what I know this is a 100% customer pay or dealer internal expense event. The admitted supposed cause is a customer generated error and should in no way...
Forum - 02/15/2024
... at the VIN APP but don't see anything about wheel base. Am I missing something? thank you. ...
Forum - 02/15/2024
From the research I have done it looks like there is only 1 wheel base, how much time are you claiming for straight time? Have you contacted your warranty support specialist to see what they are seeing?
Paint PRA? - 01/30/2024
Hey everyone,I was wondering if anyone knew about needing a PRA for paint claims? Is there a dollar amount we then need to get a PRA? If so where can I find this in writing that it is required. I cant seem to find anything on it for certain.
OTC transmission failure - 01/30/2024
I have a vehicle here in the shop that we are looking at for an internal transmission issue, the customer now provides documents where he bought this transmission OTC for our parts warehouse is labor for the repair or replace covered if he didn't pay...
IF YOU GET ONE OF THESE COLORADO HIGH OUTPUT CALIBRATION CLAIMS FOLLOW 23 NA 081.NOW WHAT GM DOESNT TELL YOU IS YOU NEED TO INPUT IT WITH THE ZSSP CLAIM TYPE,,,,GRRRR,,,WHICH IS RARELY USED
Forum - 07/13/2023
Seems like to be honest. I submitted a claim yesterday that was a high dollar and it paid today. I spoke with her yesterday and she said they are now short 3 more people and two more were leaving. I wonder what is going on with Morley these days.
Part expediting on a recall - 07/19/2023
... do an expedite on recalls regarless of being under B2B, correct? The only time I know for a fact would be on a ZPTI/ZPTC. ...
Smoke testing - 07/19/2023
... for those. I know some labor ops show smoke testing as add times as well, but, if the op does not, is there somewhere I can look to see if I can? I am looking in the preface section and I don't see it. My tech is asking for it with no OLH...
Forum - 06/27/2023
Fran, I am sure it is just a difference in the "what you have to disassemble" process. Normally if it says something like that I will check the build and do a search (CTRL+F) for "console" and see what the build says. If the wording matches one then go...
no labor operations in SI - 06/28/2023
I have a vehicle, 2002 gmc 2500, that doesn't have the labor time guide in SI. I have a parts warranty on it, but have no idea how to find an appropiate labor op.
Forum - 06/29/2023
I have had success chatting with the dealer business center - give them VIN and part number and they may be able to get you the labor op - I was told they have access to the older labor ops that we don't have
Forum - 07/24/2023
Thanks for the tip, ewill3rd. A question for you: When you double check behind the tech and find that it does not match, do you have the tech re-test the battery using the correct information? How can they do this if the vehicle is already gone?
Forum - 08/01/2023
Treat as Policy repair. SM approval with PET and DMA pre-approval. Attach all documentation to claim and route for GM approval.
Forum - 12/26/2023
Hi ewil3rd,,,,in the same vein,,,can you look at my posting today in the Wide Open forum category,,, and provide your input on the issue of whose responsibility it is to document extended rental claims and provide the input to Saginaw? Before i...
Forum - 12/26/2023
I read it as it gets billed out and you get your approved parts mark up percent. I am guessing list price won't be high as GM doesn't want to have pay much.
Forum - 01/02/2024
... 8 pending with the WSC as we speak,,,the trouble is the last manager was less than energetic and would assign these supposedly temporarily ,,,,now it has become a permanent assignment. Like you say,,,I dont mind helping out but it has become...
Forum - 12/27/2023
I was told by WSC that Warranty Adminstrators should not be doing anything in the empowerment portal. You are right in that your Service Manager and Advisor have all the details and access to the information. I put it back on the SM to deal with all of...
CPO Resource Center - 10/20/2023
So I just got off the phone with CPO DBC and I was informed that you must try the labor op first and THEN type the name of the labor op.... ex: 1040050- Body Pressure Relief Valve Replacement doesn't show as not being covered BUT if you type...
Forum - 10/23/2023
... concern. I feel okay using these when the mileage is a little lower but when it gets up there I don't feel as comfortable. :-/...
Forum - 11/22/2023
That is what I figured I would need to do. I have done that in the past, but not to this extreme mileage and time. Thank you!
Forum - 02/16/2024
Ok, so what warranty support is telling you is to disect the tech notes for each punch. You would put ONLY the repair associated punches under straight time. Diag, cleaning and remediation will go in as OLH, with service manager approval. Not always will...
Forum - 02/22/2024
Yeah, detail needed about your situation. Kristen had that suggestion but there are many other scenarios. I had one where we had a COD part that GM could not provide so they agreed to pay for a rental while the car was down. As memory served to get it...
Transmission-Fast Learn - 02/12/2024
... there is no labor op or bulletin. I do find the procedure in the service manual. My question is what it the best closest to labor op to use since the transmission control module op will probably require me to add an SPS code. Wondering what others have...
GCUS-9-15478 ELECTRONIC EXCHANGE PROGRAM EFFECTIVE 1/1/2024 - 02/13/2024
... amount now submitted in the administrative allowance field. Dealer now receives the list price, would that amount be the price listed on the ESC invoice or from the parts workbench plus list price.Format: Article...
Forum - 02/06/2024
... is some little known thing this question is trying to hint at where we can claim this but based on what I know this is a 100% customer pay or dealer internal expense event. The admitted supposed cause is a customer generated error and should in no way...
Forum - 02/15/2024
... at the VIN APP but don't see anything about wheel base. Am I missing something? thank you. ...
Forum - 02/15/2024
From the research I have done it looks like there is only 1 wheel base, how much time are you claiming for straight time? Have you contacted your warranty support specialist to see what they are seeing?
Paint PRA? - 01/30/2024
Hey everyone,I was wondering if anyone knew about needing a PRA for paint claims? Is there a dollar amount we then need to get a PRA? If so where can I find this in writing that it is required. I cant seem to find anything on it for certain.
OTC transmission failure - 01/30/2024
I have a vehicle here in the shop that we are looking at for an internal transmission issue, the customer now provides documents where he bought this transmission OTC for our parts warehouse is labor for the repair or replace covered if he didn't pay...
Forum - 03/22/2024
Is it still at 2.10/kg? I bill out my freon manually in claim and in DMS its billed as a shop supply. I tried to find the one I recently done, but my charisma to keep looking disappeared lol
Forum - 04/11/2024
... old, but if anyone could assist. I have a claim the customer came in stating the key provided would not unlock driver side door but the other key would align but not unlock glovebox or spare tire lock. We had to sublet for the carrier lock cylinder (which...
Forum - 04/16/2024
... answers from other administrators. Sometimes I feel like the DBC Rep is reading me a script that doesn't really address my concern....
Service Management Authorization Matrix Quick Reference Card-"Car Rentals"? - 04/22/2024
... JLWarranty, says "More than 10 days". So, to me, GM bulletin states Pre Auth must be done for 10 days or more of rental. The Quick Reference card says for 11 days and more. I think the Quick Reference card needs to be re-worded...it...
Forum - 05/02/2024
our JL Warranty team is on it,,but apparently the problem is as we suspected and its due to GM not having the pricing info for the part so there is nothing else to be done at this time
Forum - 04/29/2024
I can't really tell what you are asking here. It doesn't really seem to be related to this old topic. You might be better served to start a new topic and give us some more detail. Are you processing this as a PDI related issue or regular warranty? I might...
Forum - 03/22/2024
... This is another reason I turned off all the email spam they send all day every day. Honestly I would rather find out everything the hard way than get 30 emails a day for 2 BACs. I am headed towards a total flame out right now. Hopefully I can pull i...
Forum - 03/15/2024
I'm not sure how it works at your Dealership. At mine, frequently the advisors write up as customer pay, then my lines get changed to warranty. Parts bills out as customer pay, advisor doesn't let parts know to change the prices to warranty, I submit,...
Forum - 05/22/2024
My service manager can't see ours, that I know of. Access was given to shop foreman. Now, he is retired and I don't know that anything changed...
Forum - 05/23/2024
... recognition (dropped/saturated in spilled oil/gas/coolant) or maybe it flew out the window during a test drive. Either way, if there is a legitimate reason for a reprint, without an original, document the situation on the reprinted copy with service...
How to ID Base units in LTG - 05/21/2024
Many times in looking at the LTG you see the different vehicle selections and they will say BASE unit,,,then they give other options,,,how can you tell say with a truck if you are dealing with a base unit? I look at the build and they dont say anything...
Forum - 06/07/2024
We have had it happen a few times, we review it, make sure it is done, print what the writers screen shows on his SAVI screen and then use our "G" auth. It is is a pain.
Forum - 06/11/2024
Sounds like hardware failure. What dongle tool are you using? When that was happening here, using an eAdvisor tool, the tool was the malfunctioning component.
Forum - 05/07/2024
... rather recently when we got new body shop mgt and they decided they wantted the $$$....so like you said we need their cooperation or its a useless endeavor,,,the cards are stacked against the dealer with the transport companies using a variety of techniques...
Forum - 05/06/2024
... correctly. I am at the point I wish they just let us deal with the carrier for payment, I think it would go much quicker if the carrier just agreed and paid directly....
Forum - 07/11/2024
I build and submit my claims, from Dealertrack, before the warranty side is closed. It will give you the option to close it, from the warranty screen, after you have built your claim and save it for download. I hold off and close it after its made...
Forum - 07/11/2024
Most of the time I try to get what I can but we don't abuse it. It needs to be "reasonable" and supported by actual punch time
Forum - 07/16/2024
Anytime I include a copy of the repair order I include the copy that the customer signed at drop off. I have been asked to attach that if it is missing. It shows that the customer approved the work to be done on the vehicle.
Forum - 07/17/2024
... is it required for any transaction. I have even had WSC tell me it isn't necessary but I don't care. They get it every time....
Complimentary service visit offer - 06/25/2024
... I just input the dollar amount in the misc box with OFR. This is different. Any help or asst would be great! ThanksJennifer...
Forum - 06/28/2024
... with the batteries location in the vehicle, Driver Side (Auxiliary) or Passenger Side (Main). By doing so, the warranty administrator will associate the correct code with the correct battery at submission....
Forum - 07/08/2024
... order to the correct place. Just keep everything filed or scanned to the vehicle file if that is what your dealership does to have everything documented. The parts pricing also may have changed in the past 2 months so you should only be able to...
Forum - 08/21/2024
... case to support the request, prior to placing the shuttled customer in a rental vehicle, or you may elect to submit the transaction with the greater expense of the rental vehicle vs a one or two-way shuttle. ...
LOANER REIMBURSEMENT - CP REPAIR - 07/19/2024
... manager is contacting our rep weekly. Has anyone else been successful doing this? And would I enter it where I normally due to get loaner reiumbursement? Any other thoughts on getting reiumbursement? Thanks in advance.&...
Forum - 09/16/2024
What reject are you getting? The "0S" code is the one you should enter on submission. There should be 3 programming codes for the module, radio and radio USB. If those are not all present you will get a rejection for missing SPS data. There are also some...
Is it still at 2.10/kg? I bill out my freon manually in claim and in DMS its billed as a shop supply. I tried to find the one I recently done, but my charisma to keep looking disappeared lol
Forum - 04/11/2024
... old, but if anyone could assist. I have a claim the customer came in stating the key provided would not unlock driver side door but the other key would align but not unlock glovebox or spare tire lock. We had to sublet for the carrier lock cylinder (which...
Forum - 04/16/2024
... answers from other administrators. Sometimes I feel like the DBC Rep is reading me a script that doesn't really address my concern....
Service Management Authorization Matrix Quick Reference Card-"Car Rentals"? - 04/22/2024
... JLWarranty, says "More than 10 days". So, to me, GM bulletin states Pre Auth must be done for 10 days or more of rental. The Quick Reference card says for 11 days and more. I think the Quick Reference card needs to be re-worded...it...
Forum - 05/02/2024
our JL Warranty team is on it,,but apparently the problem is as we suspected and its due to GM not having the pricing info for the part so there is nothing else to be done at this time
Forum - 04/29/2024
I can't really tell what you are asking here. It doesn't really seem to be related to this old topic. You might be better served to start a new topic and give us some more detail. Are you processing this as a PDI related issue or regular warranty? I might...
Forum - 03/22/2024
... This is another reason I turned off all the email spam they send all day every day. Honestly I would rather find out everything the hard way than get 30 emails a day for 2 BACs. I am headed towards a total flame out right now. Hopefully I can pull i...
Forum - 03/15/2024
I'm not sure how it works at your Dealership. At mine, frequently the advisors write up as customer pay, then my lines get changed to warranty. Parts bills out as customer pay, advisor doesn't let parts know to change the prices to warranty, I submit,...
Forum - 05/22/2024
My service manager can't see ours, that I know of. Access was given to shop foreman. Now, he is retired and I don't know that anything changed...
Forum - 05/23/2024
... recognition (dropped/saturated in spilled oil/gas/coolant) or maybe it flew out the window during a test drive. Either way, if there is a legitimate reason for a reprint, without an original, document the situation on the reprinted copy with service...
How to ID Base units in LTG - 05/21/2024
Many times in looking at the LTG you see the different vehicle selections and they will say BASE unit,,,then they give other options,,,how can you tell say with a truck if you are dealing with a base unit? I look at the build and they dont say anything...
Forum - 06/07/2024
We have had it happen a few times, we review it, make sure it is done, print what the writers screen shows on his SAVI screen and then use our "G" auth. It is is a pain.
Forum - 06/11/2024
Sounds like hardware failure. What dongle tool are you using? When that was happening here, using an eAdvisor tool, the tool was the malfunctioning component.
Forum - 05/07/2024
... rather recently when we got new body shop mgt and they decided they wantted the $$$....so like you said we need their cooperation or its a useless endeavor,,,the cards are stacked against the dealer with the transport companies using a variety of techniques...
Forum - 05/06/2024
... correctly. I am at the point I wish they just let us deal with the carrier for payment, I think it would go much quicker if the carrier just agreed and paid directly....
Forum - 07/11/2024
I build and submit my claims, from Dealertrack, before the warranty side is closed. It will give you the option to close it, from the warranty screen, after you have built your claim and save it for download. I hold off and close it after its made...
Forum - 07/11/2024
Most of the time I try to get what I can but we don't abuse it. It needs to be "reasonable" and supported by actual punch time
Forum - 07/16/2024
Anytime I include a copy of the repair order I include the copy that the customer signed at drop off. I have been asked to attach that if it is missing. It shows that the customer approved the work to be done on the vehicle.
Forum - 07/17/2024
... is it required for any transaction. I have even had WSC tell me it isn't necessary but I don't care. They get it every time....
Complimentary service visit offer - 06/25/2024
... I just input the dollar amount in the misc box with OFR. This is different. Any help or asst would be great! ThanksJennifer...
Forum - 06/28/2024
... with the batteries location in the vehicle, Driver Side (Auxiliary) or Passenger Side (Main). By doing so, the warranty administrator will associate the correct code with the correct battery at submission....
Forum - 07/08/2024
... order to the correct place. Just keep everything filed or scanned to the vehicle file if that is what your dealership does to have everything documented. The parts pricing also may have changed in the past 2 months so you should only be able to...
Forum - 08/21/2024
... case to support the request, prior to placing the shuttled customer in a rental vehicle, or you may elect to submit the transaction with the greater expense of the rental vehicle vs a one or two-way shuttle. ...
LOANER REIMBURSEMENT - CP REPAIR - 07/19/2024
... manager is contacting our rep weekly. Has anyone else been successful doing this? And would I enter it where I normally due to get loaner reiumbursement? Any other thoughts on getting reiumbursement? Thanks in advance.&...
Forum - 09/16/2024
What reject are you getting? The "0S" code is the one you should enter on submission. There should be 3 programming codes for the module, radio and radio USB. If those are not all present you will get a rejection for missing SPS data. There are also some...
Forum - 09/16/2024
... tech is responsible for "cause and correction". The advisor must not fabricate stories based on what the tech told him, it must be written or typed in by the tech. Depending on your process you can have the tech hand write his notes and then have someone...
Forum - 10/21/2024
... told me it showed accepted,,then it went to reject,,,,when he added a second tire to it,,,that is what gummed it up,,so at this stage I am stil waiting on the GM team to get it fixed and gets back to me....
Forum - 10/21/2024
Do you have proof the tires were returned? Have to tried to submit the warranty claim yet? If not I would submit the claim with the documentation that they were returned and see if it can be paid with that.
Forum - 10/24/2024
If the PRA was rejected I'm pretty sure it provides a name in the column, I would try and track them down, unless the returned tires were being debited for some reason not discolsed.
Clarification-Courtesy Transportation-JLWarranty News Nov 2024 - 11/04/2024
Pg 2 or JLWarranty News, Nov 2024about 1/2 way down the page- "Courtesy Transportation can be made available for warranty repairs for all GM vehicle puchase/lease customers and GM company owned vehicle drivers within Bumper-to-Bumper...etc".Then, in the...
Forum - 11/15/2024
... be 730,,,,but that aint the only one,,,soo just best to use Techlink as you pointed out. It would be nice if they ever considered the time and effort and angst this is causing the dealers in getting their claims paid and put something out,,,but...
Forum - 10/20/2022
Thank you, ewill3rd. I normally would do just that, document completion/nothing needed and submit inspect only but in this case, there is no inspect only. Install wheel liner is all it offers. I will look into the CAM-03. I really appreciate your ass...
N222376920 - Stop Delivery Wheelhouse Liner Build Shy - 10/19/2022
What do we do if the vehicle already has all the wheel liners installed from factory, nothing needs to be done? How do we close the field action?
Forum - 10/11/2022
the reason they are doing it is to prevent the current owner from using a discount they may have utilized in buying the vehicle and then turn around and sell it for more $$$. I have seen this situation develop in the past and the owner was making...
Forum - 09/28/2022
I didn't like how you could not accept, to save, and see that it was ready from the warranty screen. I build my claims during the day, then send them to GM in afternoon (becuase that's when I don't have so much noise in office lol) and clear up any rejections....
Forum - 09/29/2022
I understand their logic, but it really only affects future owners. Now, if the trade/sell is done at a GM dealership, this will affect ALL sorts of messy stuff. ticked off seller, due to decreased value, disclosures of dropped warranty on a fairly new...
Forum - 11/16/2022
YES WE HAVE THE SAME THING GOING ON FOR RECALL N212354521. JUST GOT OFF THE PHONE WITH DBC AND THEY ARE DOING AN ESCALATION ON THIS PROBLEM
mileage discrepancy - 11/10/2022
Good morning, I don't have many of these and I can't find in the P&P how to correct it. I entered a claim in august with 49790 miles. the correct mileage was 4978. How do I go...
Forum - 11/14/2022
But because they are considered a 3rd party rental I thought that you would have to email your DVM explaining you are using a 3rd party because they know Enterprise doesn't follow a contract that they will override. You would have to attach the...
Forum - 10/20/2022
Thank you Kristen. I received a call from amyntaWARRANTY advising me of the proper Email address. It is https://ppmclaims.amyntagroup.com/CustomerSearch. I was able to submit the maintenance claim using their drop down menus. Thanks again for reaching...
Forum - 10/24/2022
you should document the owner didnt use Roadside Assistance,,,Were you the closest dealer?,,,,the distance towed or flat bedded due to kind of failure,,,and Ser Mgr auth,,,H route to the WPC,,, and it should fly
Forum - 10/25/2022
... the situation and was told I need portal approval. Can someone please explain to me what portal approval is? Thank you. ...
Forum - 10/25/2022
... AND EITHER APPROVE OR DENY,,,TELL THEM THE ITEMS I NOTED IN THE ORIGINAL STREAM ABOVE SO THEY KNOW WHAT IS GOING ON...
Forum - 12/20/2022
typically when performing a reimbursement for a repair that the customer previously paid for, a new job card would be opened for the reimbursement. the new JC would provide documentation in support of the situation (3 C's) and include the job card...
CCND-ADDITIONAL TIME - 12/13/2022
... spent on an extensive roadtest, checking for bulletins, etc. I can only claim .30 through CCND. What is the best way to get the additional time? I even have a pre auth for this from the DVM. What is everyone else doing on these types of claims?Thank...
Forum - 12/20/2022
... open. Regardless of when the repair oder was opened. the Tec should make sure before doing said recall that it is actually still open and not over the air closed. ...
Forum - 12/15/2022
... doing a claim customer pay then submitting it as a reimbursement is the equivalent of a scam. If you did the work and your advisor blew it you should not be allowed to then request reimbursement for a customer pay invoice that your store screwed up. I...
Forum - 01/17/2023
The proactive alert is the vehicle already knows it needs a battery, so it self-diagnosed (in laymens terms). Leaking batteries are considered hazardous and not subject to GR8 testing. That's why they shouldn't/don't include diag time
Forum - 01/09/2023
... the carriers have had to start subcontracting, to catch up with demand. Now, I have agreed to downgrade some severity codes on a few instances, but location has never needed to be corrected. I have wrote several up myself, when I worked in Detail dept,...
Forum - 01/11/2023
... scan the VIS showing the recall open when the ticket was created and Hroute it. They said that WSC would automatically review them but my rep told me to Hroute them. If you don't have the VIS showing it open they might not pay it. I wrote a couple off...
... tech is responsible for "cause and correction". The advisor must not fabricate stories based on what the tech told him, it must be written or typed in by the tech. Depending on your process you can have the tech hand write his notes and then have someone...
Forum - 10/21/2024
... told me it showed accepted,,then it went to reject,,,,when he added a second tire to it,,,that is what gummed it up,,so at this stage I am stil waiting on the GM team to get it fixed and gets back to me....
Forum - 10/21/2024
Do you have proof the tires were returned? Have to tried to submit the warranty claim yet? If not I would submit the claim with the documentation that they were returned and see if it can be paid with that.
Forum - 10/24/2024
If the PRA was rejected I'm pretty sure it provides a name in the column, I would try and track them down, unless the returned tires were being debited for some reason not discolsed.
Clarification-Courtesy Transportation-JLWarranty News Nov 2024 - 11/04/2024
Pg 2 or JLWarranty News, Nov 2024about 1/2 way down the page- "Courtesy Transportation can be made available for warranty repairs for all GM vehicle puchase/lease customers and GM company owned vehicle drivers within Bumper-to-Bumper...etc".Then, in the...
Forum - 11/15/2024
... be 730,,,,but that aint the only one,,,soo just best to use Techlink as you pointed out. It would be nice if they ever considered the time and effort and angst this is causing the dealers in getting their claims paid and put something out,,,but...
Forum - 10/20/2022
Thank you, ewill3rd. I normally would do just that, document completion/nothing needed and submit inspect only but in this case, there is no inspect only. Install wheel liner is all it offers. I will look into the CAM-03. I really appreciate your ass...
N222376920 - Stop Delivery Wheelhouse Liner Build Shy - 10/19/2022
What do we do if the vehicle already has all the wheel liners installed from factory, nothing needs to be done? How do we close the field action?
Forum - 10/11/2022
the reason they are doing it is to prevent the current owner from using a discount they may have utilized in buying the vehicle and then turn around and sell it for more $$$. I have seen this situation develop in the past and the owner was making...
Forum - 09/28/2022
I didn't like how you could not accept, to save, and see that it was ready from the warranty screen. I build my claims during the day, then send them to GM in afternoon (becuase that's when I don't have so much noise in office lol) and clear up any rejections....
Forum - 09/29/2022
I understand their logic, but it really only affects future owners. Now, if the trade/sell is done at a GM dealership, this will affect ALL sorts of messy stuff. ticked off seller, due to decreased value, disclosures of dropped warranty on a fairly new...
Forum - 11/16/2022
YES WE HAVE THE SAME THING GOING ON FOR RECALL N212354521. JUST GOT OFF THE PHONE WITH DBC AND THEY ARE DOING AN ESCALATION ON THIS PROBLEM
mileage discrepancy - 11/10/2022
Good morning, I don't have many of these and I can't find in the P&P how to correct it. I entered a claim in august with 49790 miles. the correct mileage was 4978. How do I go...
Forum - 11/14/2022
But because they are considered a 3rd party rental I thought that you would have to email your DVM explaining you are using a 3rd party because they know Enterprise doesn't follow a contract that they will override. You would have to attach the...
Forum - 10/20/2022
Thank you Kristen. I received a call from amyntaWARRANTY advising me of the proper Email address. It is https://ppmclaims.amyntagroup.com/CustomerSearch. I was able to submit the maintenance claim using their drop down menus. Thanks again for reaching...
Forum - 10/24/2022
you should document the owner didnt use Roadside Assistance,,,Were you the closest dealer?,,,,the distance towed or flat bedded due to kind of failure,,,and Ser Mgr auth,,,H route to the WPC,,, and it should fly
Forum - 10/25/2022
... the situation and was told I need portal approval. Can someone please explain to me what portal approval is? Thank you. ...
Forum - 10/25/2022
... AND EITHER APPROVE OR DENY,,,TELL THEM THE ITEMS I NOTED IN THE ORIGINAL STREAM ABOVE SO THEY KNOW WHAT IS GOING ON...
Forum - 12/20/2022
typically when performing a reimbursement for a repair that the customer previously paid for, a new job card would be opened for the reimbursement. the new JC would provide documentation in support of the situation (3 C's) and include the job card...
CCND-ADDITIONAL TIME - 12/13/2022
... spent on an extensive roadtest, checking for bulletins, etc. I can only claim .30 through CCND. What is the best way to get the additional time? I even have a pre auth for this from the DVM. What is everyone else doing on these types of claims?Thank...
Forum - 12/20/2022
... open. Regardless of when the repair oder was opened. the Tec should make sure before doing said recall that it is actually still open and not over the air closed. ...
Forum - 12/15/2022
... doing a claim customer pay then submitting it as a reimbursement is the equivalent of a scam. If you did the work and your advisor blew it you should not be allowed to then request reimbursement for a customer pay invoice that your store screwed up. I...
Forum - 01/17/2023
The proactive alert is the vehicle already knows it needs a battery, so it self-diagnosed (in laymens terms). Leaking batteries are considered hazardous and not subject to GR8 testing. That's why they shouldn't/don't include diag time
Forum - 01/09/2023
... the carriers have had to start subcontracting, to catch up with demand. Now, I have agreed to downgrade some severity codes on a few instances, but location has never needed to be corrected. I have wrote several up myself, when I worked in Detail dept,...
Forum - 01/11/2023
... scan the VIS showing the recall open when the ticket was created and Hroute it. They said that WSC would automatically review them but my rep told me to Hroute them. If you don't have the VIS showing it open they might not pay it. I wrote a couple off...
Forum - 01/12/2023
I just realized I read that backwards. Sorry for the confusion. Same applies though, as long as your DMA is okay with it you should have no problems doing ANY Chevy work like recalls, cpo repairs, etc.
Forum - 03/10/2023
That was what they charged us back on during an audit. On Dealertrack it literally says the date and time when it hits the ticket. Even if it was just to view inventory it will put it on and mess the techs all up for diag. My Parts manager...
Forum - 03/16/2023
What gets me is that I have two almost identical claims right now-one paid without seeing the approvals and one rejected after seeing the approvals. To me, there doesn't seem to be all that much consistancy on the Global end.
Forum - 03/20/2023
Could you send this to me as well? My parts department has been providing me papers with each RO and part number that they have on their warranty parts shelf. This gets the job done, but it is very time consuming and inconsistent (just whenever someone...
Forum - 03/20/2023
if you go to Analyze Warranty,,,Transaction detail,,,scroll down to Part Return Status,,,and click the hyper link to Status,,and it will show the reason,,,usually it shows 020,,Parts Return Required,,then 15 days later it turns to automatically pending...
Forum - 03/16/2023
... a non-compatible part was replaced in their story. But management (according to my old wsc) doesn't have to sign for non-compatible. When my SM signs the excessive story he states that it has been due to the consequential damage. ...
Forum - 03/10/2023
I think CDK does track times but I don't know how to view it. I think they can only see it on the parts screens but I am not sure if it tracks the moment, might just be the day. I have never asked. I can see GM being that obnoxious though.
Forum - 03/14/2023
... up messes! But I am getting ready to retire, so it will be the next person's problem. But you are correct, to my knowledge- GM doesn't have a specific "sequence of events" for the viewing of the job card; just the proper sequence and auth for adding...
Forum - 03/15/2023
... the impatient service advisors even help me out gently nudgeing the manager so he can get his WIP down....
Forum - 02/06/2023
... to a couple of rejects. Now I have techs coming to me directly to double check themselves to match what SI says. ...
Forum - 02/02/2023
i have seen situations where the owner is under 3/36 and has a battery failure out of town,,,the dealer doesnt have the exact battery to fit,,but to get him back on the road sticks one in that is close ,,,but has a different CCA rating,,,while under...
Forum - 02/02/2023
I have never broke down a sublet bill. I am not sure what it is to be honest. I mean he did follow a bulletin.. but I am wondering if I should use a closest to op since it is sublet
One Concern -Two Issues - 02/17/2023
HiI was just wondering what others are doing when they have this issue and it's all been written up on one job. Do you have the advisor/manager add another job on the ro or do you just do this on your own and divide the job into 2 lines when you are submitting...
Accessory warranty - 03/06/2023
... 919 vehicle not compatible with labor code. I don't do these very often am I'm not sure what LOP to use. Any help would be much appreciated. ...
California Dealers-Roof Rail Airbags - 05/27/2022
HiI am being told that in California we are not allowed to deploy the airbags when they are removed. Just wondering what other California dealers are doing with their airbags. GM isn't giving any allowance to handle the shipment of these in this reca...
GCUS-9-13100 Starting July 1st. - 06/02/2022
... this morning if a tech gets a vehicle and it at first looks cut & dry that it is xyz and doesn't clock, but finds that another part caused the damage is a straight time op he just lost his time initially....
transportation claim freight charges - 06/03/2022
for those wondering if GM will cover freight charges on a transportation claim when you have a part on National Backorder and you secure it from another dealer,,,,they wont,,the best advice they gave was to contact your DM and find out if they will help...
Forum - 06/06/2022
I would treat consequential damage as though it were olh, punch-wise, or you may run into not being able to get it paid. Remember, it doesn't require manager authorization or separate punches, but I always look at how they could avoid paying something....
JL WARRANTY MAIN SCREEN STRETCHED OUT - 05/25/2022
IS ANYBODY ELSE HAVING A CONCERN WHERE YOUR MAIN SCREEN WITH JL WARRANTY IS STRETCHED OUT,,,TOO WIDE,,,SO THE GREEN AND RED MARKS ARE WAY OFF TO THE RIGHT,,,WE HAVE TWO DIFFERENT COMPUTERS WITH JL,,,BOTH ARE DOING THE SAME THING
Forum - 05/18/2022
When submitting these, is it necessary to wait to submit the WCAP until repair is done or can I submit the ZFAT transaction for reimbursement as soon as the max claimable days has been reached?
Forum - 04/04/2022
... in the procedural steps. If a service procedure related to your opcode includes the test then it would be considered included in the base time for the opcode in question. ...
Forum - 04/14/2022
Same here. I've been waiting to hear somone has addressed this, but still nothing. My DMS only works for half of my transactions so this is a big issue for me if nothing is done.
Forum - 04/14/2022
... they are working on a solution to this issue so it will hopefully be resolved prior to June. I don't have much confidence in it but at least they are acknowledging they are aware of the issue. I guess we'll see!...
Forum - 04/27/2022
I just tried doing a manual entry in Edge, you can type in the causal part field and you can do it with one part, but if you clear the causal part field and type in a part number you still cannot add another part and if you hit the radio button for causal...
Forum - 04/28/2022
... select Master Electrical Component list from the center of the screen,,,,then if you need a connector end view go to that column and enter some of the info the tech gave you to narrow down the list and find the right view,,,,if your after a grid locator...
I just realized I read that backwards. Sorry for the confusion. Same applies though, as long as your DMA is okay with it you should have no problems doing ANY Chevy work like recalls, cpo repairs, etc.
Forum - 03/10/2023
That was what they charged us back on during an audit. On Dealertrack it literally says the date and time when it hits the ticket. Even if it was just to view inventory it will put it on and mess the techs all up for diag. My Parts manager...
Forum - 03/16/2023
What gets me is that I have two almost identical claims right now-one paid without seeing the approvals and one rejected after seeing the approvals. To me, there doesn't seem to be all that much consistancy on the Global end.
Forum - 03/20/2023
Could you send this to me as well? My parts department has been providing me papers with each RO and part number that they have on their warranty parts shelf. This gets the job done, but it is very time consuming and inconsistent (just whenever someone...
Forum - 03/20/2023
if you go to Analyze Warranty,,,Transaction detail,,,scroll down to Part Return Status,,,and click the hyper link to Status,,and it will show the reason,,,usually it shows 020,,Parts Return Required,,then 15 days later it turns to automatically pending...
Forum - 03/16/2023
... a non-compatible part was replaced in their story. But management (according to my old wsc) doesn't have to sign for non-compatible. When my SM signs the excessive story he states that it has been due to the consequential damage. ...
Forum - 03/10/2023
I think CDK does track times but I don't know how to view it. I think they can only see it on the parts screens but I am not sure if it tracks the moment, might just be the day. I have never asked. I can see GM being that obnoxious though.
Forum - 03/14/2023
... up messes! But I am getting ready to retire, so it will be the next person's problem. But you are correct, to my knowledge- GM doesn't have a specific "sequence of events" for the viewing of the job card; just the proper sequence and auth for adding...
Forum - 03/15/2023
... the impatient service advisors even help me out gently nudgeing the manager so he can get his WIP down....
Forum - 02/06/2023
... to a couple of rejects. Now I have techs coming to me directly to double check themselves to match what SI says. ...
Forum - 02/02/2023
i have seen situations where the owner is under 3/36 and has a battery failure out of town,,,the dealer doesnt have the exact battery to fit,,but to get him back on the road sticks one in that is close ,,,but has a different CCA rating,,,while under...
Forum - 02/02/2023
I have never broke down a sublet bill. I am not sure what it is to be honest. I mean he did follow a bulletin.. but I am wondering if I should use a closest to op since it is sublet
One Concern -Two Issues - 02/17/2023
HiI was just wondering what others are doing when they have this issue and it's all been written up on one job. Do you have the advisor/manager add another job on the ro or do you just do this on your own and divide the job into 2 lines when you are submitting...
Accessory warranty - 03/06/2023
... 919 vehicle not compatible with labor code. I don't do these very often am I'm not sure what LOP to use. Any help would be much appreciated. ...
California Dealers-Roof Rail Airbags - 05/27/2022
HiI am being told that in California we are not allowed to deploy the airbags when they are removed. Just wondering what other California dealers are doing with their airbags. GM isn't giving any allowance to handle the shipment of these in this reca...
GCUS-9-13100 Starting July 1st. - 06/02/2022
... this morning if a tech gets a vehicle and it at first looks cut & dry that it is xyz and doesn't clock, but finds that another part caused the damage is a straight time op he just lost his time initially....
transportation claim freight charges - 06/03/2022
for those wondering if GM will cover freight charges on a transportation claim when you have a part on National Backorder and you secure it from another dealer,,,,they wont,,the best advice they gave was to contact your DM and find out if they will help...
Forum - 06/06/2022
I would treat consequential damage as though it were olh, punch-wise, or you may run into not being able to get it paid. Remember, it doesn't require manager authorization or separate punches, but I always look at how they could avoid paying something....
JL WARRANTY MAIN SCREEN STRETCHED OUT - 05/25/2022
IS ANYBODY ELSE HAVING A CONCERN WHERE YOUR MAIN SCREEN WITH JL WARRANTY IS STRETCHED OUT,,,TOO WIDE,,,SO THE GREEN AND RED MARKS ARE WAY OFF TO THE RIGHT,,,WE HAVE TWO DIFFERENT COMPUTERS WITH JL,,,BOTH ARE DOING THE SAME THING
Forum - 05/18/2022
When submitting these, is it necessary to wait to submit the WCAP until repair is done or can I submit the ZFAT transaction for reimbursement as soon as the max claimable days has been reached?
Forum - 04/04/2022
... in the procedural steps. If a service procedure related to your opcode includes the test then it would be considered included in the base time for the opcode in question. ...
Forum - 04/14/2022
Same here. I've been waiting to hear somone has addressed this, but still nothing. My DMS only works for half of my transactions so this is a big issue for me if nothing is done.
Forum - 04/14/2022
... they are working on a solution to this issue so it will hopefully be resolved prior to June. I don't have much confidence in it but at least they are acknowledging they are aware of the issue. I guess we'll see!...
Forum - 04/27/2022
I just tried doing a manual entry in Edge, you can type in the causal part field and you can do it with one part, but if you clear the causal part field and type in a part number you still cannot add another part and if you hit the radio button for causal...
Forum - 04/28/2022
... select Master Electrical Component list from the center of the screen,,,,then if you need a connector end view go to that column and enter some of the info the tech gave you to narrow down the list and find the right view,,,,if your after a grid locator...
Forum - 02/15/2022
It appears to me that it gives .7 base time, .1 for additional glow plug and your .8 for diagnostic time which would leave you claiming .2 in olh for the other 2 glow plugs. that would be my way of doing it. your service manaer will have to auth it for...
Forum - 01/25/2022
... how the techs are trained to approach their diagnosis and it should be documented to follow SBD. You will not likely find it anywhere else....
Forum - 02/08/2022
... i specifically asked them to address this blending of panels,,,so here is the answer. when you blend say from the hood to the fenders you put it all on one line,,,and the material gets added to the paint material for the hood and the time goes...
Forum - 01/13/2022
... whole other demon (from a warranty perpective), with many things having to be pre-authorized, that would normally be of no consequence. ...
Forum - 01/11/2022
Thank you kristen for referencing that. I could not recall if that was in the CTP bulletin or a different one. I knew they had expanded the limits. The store I am in doesn't do a lot of rentals so I'm a bit rusty on that specific topic.
Forum - 01/17/2022
... differently in my current circumstance. It seems counter-intuitive to add lines based on what GM is always telling us about consequential damage. Like most things with GM it depends on who you are talking to and what day of the week it is. My official...
Forum - 01/14/2022
... Resources app. Select the tab on the far right (Dealer Program Guides) then the third dropdown (Certified Pre-Owned Programs). In the document on page 82 it addresses towing and CTP. Towing is clear; however, CTP is a little fuzzy....
Forum - 01/17/2022
... states to add lines,,,also Melissa our GM Warranty support agent also said to add lines. what becomes confusing if you do it this way,,,is when you run PET on each line,,,and then apply goodwill to each line,,up to $500,,it doesnt make sense,,,so...
Forum - 01/18/2022
try GMPartsCenter.net/vin-decoder it provides a good set of data and is really fast to provide a reply,,,when you are doing maintenance ops and need to know the size of engine it gives it quick
Forum - 01/18/2022
try GMPartsCenter.net/vin-decoder it provides a good set of data and is really fast to provide a reply,,,when you are doing maintenance ops and need to know the size of engine it gives it quick
Forum - 01/18/2022
... so unless it is something special the op includes it as add times and they get paid what the LTG says...
Forum - 01/18/2022
Because if you dont close the RO it is implied that you still have the vehicle and if anything happens to it,,or it causes any damage,,the dealer can be held responsible for it.
Forum - 06/21/2022
... is set to zero, in Cashiering we apply the $20.00 (or $30.00) directly to the warranty account. In doing this it will lower the customer portion by the amount of the private oil offer, and will show the debit in the warranty recievable account until...
N202324251 - help me to understand - 06/23/2022
So Mary and I have been going back and forth with a few things on this one but nothing upsets me more than what I am about to put here. I just want to put two statements here and get opinions from others as to what level of incompetence it takes to put...
PDI LPO-Brake Pad Kit - 06/14/2022
Has anyone done this LPO for the front and rear brake pad kit? I also have brake fluid billed out and was wondering if they will accept this additional part as usually you can't bill out parts on LPO claims.Thanks, Carol
Forum - 07/07/2022
... is updated and required fields are removed, I will hold my guys to the fire of scanning and documenting serial numbers. I wont have a backlog of claims I cannot submit, or put customers in a position to have to come back in to have their vehicle disassembled...
Forum - 06/29/2022
My feelings exactly! I told them you don't clock and the failed part is a straight time op.. too bad so sad.. there are NO exceptions.
DMS BATCH VS MANUAL CLAIM SUBMISSION THROUGH GLOBAL WARRANTY SYSTEM - 06/30/2022
... of people choose to manually enter the claims in the global system as opposed to batching them, what are the pros and cons of each?...
DMS BATCH VS MANUAL CLAIM SUBMISSION THROUGH GLOBAL WARRANTY SYSTEM - 06/30/2022
... of people choose to manually enter the claims in the global system as opposed to batching them, what are the pros and cons of each?...
Forum - 07/12/2022
... parts says,,,which is true,,that GM doesnt pay them to aircondition the area....so you know what,,,no more walking into parts to search for missing serial numbers,,,,too dangerous!...
PET amounts - 07/26/2022
... re-run them to match as I was told that they must be exact, except maybe a few pennies/a couple of dollars... but not hundreds....
Forum - 07/20/2022
this approach seems to make the most sense in that once the recall is done,,,another repair is just considered that,,,not a recall,,,and allows GM to see if the update procedure / part is working and fixing the problem
Vette pdi time with option pkg PDV - 09/16/2022
... which is about 1.6 hrs on every one of these Vette claims with this LPO option?? do you know what going on...
Pg 9 September 2022 News-Time punches? - 08/25/2022
... and internal transmission replacement should be supported with individual and specific time punch documentation. Pg 2 of Aug News states under "Internal Transmission Repairs, "it is no longer a requirement to show a clock time for cleaning and inspecting...
Forum - 08/29/2022
... the tech's a simplified instruction sheet (containing my email) so I could do this as well. It may seem aggrivating to start, but eventually their phone/tablet will automatically populate my email and they can just tap it. As expected...
It appears to me that it gives .7 base time, .1 for additional glow plug and your .8 for diagnostic time which would leave you claiming .2 in olh for the other 2 glow plugs. that would be my way of doing it. your service manaer will have to auth it for...
Forum - 01/25/2022
... how the techs are trained to approach their diagnosis and it should be documented to follow SBD. You will not likely find it anywhere else....
Forum - 02/08/2022
... i specifically asked them to address this blending of panels,,,so here is the answer. when you blend say from the hood to the fenders you put it all on one line,,,and the material gets added to the paint material for the hood and the time goes...
Forum - 01/13/2022
... whole other demon (from a warranty perpective), with many things having to be pre-authorized, that would normally be of no consequence. ...
Forum - 01/11/2022
Thank you kristen for referencing that. I could not recall if that was in the CTP bulletin or a different one. I knew they had expanded the limits. The store I am in doesn't do a lot of rentals so I'm a bit rusty on that specific topic.
Forum - 01/17/2022
... differently in my current circumstance. It seems counter-intuitive to add lines based on what GM is always telling us about consequential damage. Like most things with GM it depends on who you are talking to and what day of the week it is. My official...
Forum - 01/14/2022
... Resources app. Select the tab on the far right (Dealer Program Guides) then the third dropdown (Certified Pre-Owned Programs). In the document on page 82 it addresses towing and CTP. Towing is clear; however, CTP is a little fuzzy....
Forum - 01/17/2022
... states to add lines,,,also Melissa our GM Warranty support agent also said to add lines. what becomes confusing if you do it this way,,,is when you run PET on each line,,,and then apply goodwill to each line,,up to $500,,it doesnt make sense,,,so...
Forum - 01/18/2022
try GMPartsCenter.net/vin-decoder it provides a good set of data and is really fast to provide a reply,,,when you are doing maintenance ops and need to know the size of engine it gives it quick
Forum - 01/18/2022
try GMPartsCenter.net/vin-decoder it provides a good set of data and is really fast to provide a reply,,,when you are doing maintenance ops and need to know the size of engine it gives it quick
Forum - 01/18/2022
... so unless it is something special the op includes it as add times and they get paid what the LTG says...
Forum - 01/18/2022
Because if you dont close the RO it is implied that you still have the vehicle and if anything happens to it,,or it causes any damage,,the dealer can be held responsible for it.
Forum - 06/21/2022
... is set to zero, in Cashiering we apply the $20.00 (or $30.00) directly to the warranty account. In doing this it will lower the customer portion by the amount of the private oil offer, and will show the debit in the warranty recievable account until...
N202324251 - help me to understand - 06/23/2022
So Mary and I have been going back and forth with a few things on this one but nothing upsets me more than what I am about to put here. I just want to put two statements here and get opinions from others as to what level of incompetence it takes to put...
PDI LPO-Brake Pad Kit - 06/14/2022
Has anyone done this LPO for the front and rear brake pad kit? I also have brake fluid billed out and was wondering if they will accept this additional part as usually you can't bill out parts on LPO claims.Thanks, Carol
Forum - 07/07/2022
... is updated and required fields are removed, I will hold my guys to the fire of scanning and documenting serial numbers. I wont have a backlog of claims I cannot submit, or put customers in a position to have to come back in to have their vehicle disassembled...
Forum - 06/29/2022
My feelings exactly! I told them you don't clock and the failed part is a straight time op.. too bad so sad.. there are NO exceptions.
DMS BATCH VS MANUAL CLAIM SUBMISSION THROUGH GLOBAL WARRANTY SYSTEM - 06/30/2022
... of people choose to manually enter the claims in the global system as opposed to batching them, what are the pros and cons of each?...
DMS BATCH VS MANUAL CLAIM SUBMISSION THROUGH GLOBAL WARRANTY SYSTEM - 06/30/2022
... of people choose to manually enter the claims in the global system as opposed to batching them, what are the pros and cons of each?...
Forum - 07/12/2022
... parts says,,,which is true,,that GM doesnt pay them to aircondition the area....so you know what,,,no more walking into parts to search for missing serial numbers,,,,too dangerous!...
PET amounts - 07/26/2022
... re-run them to match as I was told that they must be exact, except maybe a few pennies/a couple of dollars... but not hundreds....
Forum - 07/20/2022
this approach seems to make the most sense in that once the recall is done,,,another repair is just considered that,,,not a recall,,,and allows GM to see if the update procedure / part is working and fixing the problem
Vette pdi time with option pkg PDV - 09/16/2022
... which is about 1.6 hrs on every one of these Vette claims with this LPO option?? do you know what going on...
Pg 9 September 2022 News-Time punches? - 08/25/2022
... and internal transmission replacement should be supported with individual and specific time punch documentation. Pg 2 of Aug News states under "Internal Transmission Repairs, "it is no longer a requirement to show a clock time for cleaning and inspecting...
Forum - 08/29/2022
... the tech's a simplified instruction sheet (containing my email) so I could do this as well. It may seem aggrivating to start, but eventually their phone/tablet will automatically populate my email and they can just tap it. As expected...
Forum - 04/06/2021
Within dealer empowerment, not a requirement to attach to the GWM transaction - although be sure appropriate authorizations, documentation, and attachments are included with the job card (hard/shop copy) and maintained with the VIN file.
First maintenance allowance for a 5500HD - 04/07/2021
Does anyone know how much I can get for this for their first maintenance? Is it $85? I don't see the 5500HD diesel listed. I went onto a chat and they didn't know. The engine is I1B Diesel 5.2L 4 Cyl. Thanks.
Forum - 04/08/2021
... supporting the length of time that the job card was open. Confirm that 3 C's and technician time documentation support the explanation provided before routing for review. ...
Transportation Claims - 03/10/2021
... tried to contact GM NVDR to find out why and if I can appeal but no one gets back to me or if they do they say they are still checking on this and will get back to me. I've had one going for several months now. These are so frustrating to handle. Anyone...
Forum - 02/08/2021
I'm right there with you. They only want to do the recall and get it done. I had a time getting them to remember to get the old and new serial # from the airbags. Even marking the x where it belonged was a struggle. Will they ever understand? Sometimes...
Key Cut/Laser Cut Charge - 02/10/2021
HiOur parts department charges out a fee everytime they do a laser key cut. Can I claim that on recall and warranty claims? In recall 14294 it states that the key cut is included in the time but have things changed on how they are done since that recall...
Forum - 02/04/2021
Thanks to all for the responses. This is what I thought but then someone told me that no I had to use the labor op with base time of zero and then put all the labor under OLH. Good to know I've been doing it right. :-)
Forum - 02/03/2021
Yes. Are you using the labor op in the Bulletin? You need to follow the Bulletin. In the PRA the tires is not damaged its the wear of the tread. Don't use damaged if the tires are not damaged. This Bulletin is for premature wear. Hope this helps.
Autointegrate/Element - 12/29/2020
... I'm getting paid!I need to adjust my advisors' process but to explain it to them, I need to know what I'm doing myself.Anyone?...
CCND-LOP - 01/05/2021
... as there are 2 at the top and bottom not in the center.Trying to process a CCND claim but not sure what labor op to use. Any ideas? Vehicle is a 2021 Colorado.Thanks, Carol...
Forum - 01/08/2021
Did you by any chance have to attached a hardcopy and back-up docs electronically to your submitted claim for payment. During a consulting audit one time he was looking for a copy of something and said it wasn't attached. I knew it was attached when...
Forum - 01/27/2021
... purchased a transmission from a dealership and then sold it to a customer. If that is the case, it would be handled as an over the counter sale, and the dealership could warranty parts and labor as long as the customer did not attempt the repair themselves....
Recall N202319030 - 01/29/2021
... for damage location. There is nothing in the recall that is telling me the location. Not sure what they are looking for. If anyone else has done these I'd love some input.Thanks, Carol...
Forum - 01/29/2021
A consideration for those of you that leave the job card open to avoid accounting journal entries for credits/debits, etc, by doing so it is reporting that the vehicle has not left the shop, when actually the customer is in possession of their vehicle....
Forum - 06/24/2020
This situation brings to point how important detailed 3 C's documentation is when supporting a repair. When the technician's story does not clearly identify the repair process (e.g. an instance of consequential damage or one concern with two unrelated/separate...
Forum - 12/01/2020
Try looking up Bulletin 18-NA-146 in SI. Go down the bulletin and it's under "Consequential Damage". The bulletin lists a pretty good example of it also. Hope that helps you. :)
Forum - 12/22/2020
... some detail relating to the Retention and Review of Accounts and Records, including supporting documentation; records that must be retained for a minimum of 24 months from the date of payment. ...
Forum - 12/08/2020
... told its when GM will allow the release to them. So I have to submit those via Global. If you found a way around that let me know please?I do the Factory update screen ALLLLL the time and still the dependancy code screen doesn't come up for th...
Forum - 08/04/2020
... Which refers to P&P Article 6.5: "A vehicle history file must also contain any supporting documentation as noted below or forms associated with a service event or particular job card"....
Forum - 08/05/2020
I would never think to look under Vehicle History File in P & P when I'm searching for something under Electronic Exchange Components. Why don't they tell you this under Electronic Exchange Components process, 5.6 in P&P? And, be specific...
Forum - 09/03/2020
Have your techs copy and paste if they are lazy, but insist they print and attach the codes. That way if they are not legible or missing characters you can fix it. I am checking my open tickets before they are closed and if the codes are not in the story...
Forum - 09/03/2020
... This way we have the before and after signature.....not sure if it's just our policy but that's what we've always done....
Forum - 09/02/2020
I ran across the same issue, with quantity of 110 and the same issue you had with DBC. I left mine in net as Krsten stated but was able to H route mine. When you attempt to H route, double check for any other error message that may be preventing...
Forum - 09/01/2020
... Warranty Administration - Warranty SPS Control Module Reprogramming - (Jun 11, 2019), will help you distinguish the module by the code. I do not understand why recalls/csp/sub's do NOT have a reference list, nor do the bulletins have beginning digits...
GM REP ACCESSORIES - 09/22/2020
I have a situation in which a GM rep came in to have a tonneau cover installed on a 2020 silverado. We're supposed to get the cover paid for through GWM, but I can't find any instruction on how to actually go about getting the part paid for. ...
Within dealer empowerment, not a requirement to attach to the GWM transaction - although be sure appropriate authorizations, documentation, and attachments are included with the job card (hard/shop copy) and maintained with the VIN file.
First maintenance allowance for a 5500HD - 04/07/2021
Does anyone know how much I can get for this for their first maintenance? Is it $85? I don't see the 5500HD diesel listed. I went onto a chat and they didn't know. The engine is I1B Diesel 5.2L 4 Cyl. Thanks.
Forum - 04/08/2021
... supporting the length of time that the job card was open. Confirm that 3 C's and technician time documentation support the explanation provided before routing for review. ...
Transportation Claims - 03/10/2021
... tried to contact GM NVDR to find out why and if I can appeal but no one gets back to me or if they do they say they are still checking on this and will get back to me. I've had one going for several months now. These are so frustrating to handle. Anyone...
Forum - 02/08/2021
I'm right there with you. They only want to do the recall and get it done. I had a time getting them to remember to get the old and new serial # from the airbags. Even marking the x where it belonged was a struggle. Will they ever understand? Sometimes...
Key Cut/Laser Cut Charge - 02/10/2021
HiOur parts department charges out a fee everytime they do a laser key cut. Can I claim that on recall and warranty claims? In recall 14294 it states that the key cut is included in the time but have things changed on how they are done since that recall...
Forum - 02/04/2021
Thanks to all for the responses. This is what I thought but then someone told me that no I had to use the labor op with base time of zero and then put all the labor under OLH. Good to know I've been doing it right. :-)
Forum - 02/03/2021
Yes. Are you using the labor op in the Bulletin? You need to follow the Bulletin. In the PRA the tires is not damaged its the wear of the tread. Don't use damaged if the tires are not damaged. This Bulletin is for premature wear. Hope this helps.
Autointegrate/Element - 12/29/2020
... I'm getting paid!I need to adjust my advisors' process but to explain it to them, I need to know what I'm doing myself.Anyone?...
CCND-LOP - 01/05/2021
... as there are 2 at the top and bottom not in the center.Trying to process a CCND claim but not sure what labor op to use. Any ideas? Vehicle is a 2021 Colorado.Thanks, Carol...
Forum - 01/08/2021
Did you by any chance have to attached a hardcopy and back-up docs electronically to your submitted claim for payment. During a consulting audit one time he was looking for a copy of something and said it wasn't attached. I knew it was attached when...
Forum - 01/27/2021
... purchased a transmission from a dealership and then sold it to a customer. If that is the case, it would be handled as an over the counter sale, and the dealership could warranty parts and labor as long as the customer did not attempt the repair themselves....
Recall N202319030 - 01/29/2021
... for damage location. There is nothing in the recall that is telling me the location. Not sure what they are looking for. If anyone else has done these I'd love some input.Thanks, Carol...
Forum - 01/29/2021
A consideration for those of you that leave the job card open to avoid accounting journal entries for credits/debits, etc, by doing so it is reporting that the vehicle has not left the shop, when actually the customer is in possession of their vehicle....
Forum - 06/24/2020
This situation brings to point how important detailed 3 C's documentation is when supporting a repair. When the technician's story does not clearly identify the repair process (e.g. an instance of consequential damage or one concern with two unrelated/separate...
Forum - 12/01/2020
Try looking up Bulletin 18-NA-146 in SI. Go down the bulletin and it's under "Consequential Damage". The bulletin lists a pretty good example of it also. Hope that helps you. :)
Forum - 12/22/2020
... some detail relating to the Retention and Review of Accounts and Records, including supporting documentation; records that must be retained for a minimum of 24 months from the date of payment. ...
Forum - 12/08/2020
... told its when GM will allow the release to them. So I have to submit those via Global. If you found a way around that let me know please?I do the Factory update screen ALLLLL the time and still the dependancy code screen doesn't come up for th...
Forum - 08/04/2020
... Which refers to P&P Article 6.5: "A vehicle history file must also contain any supporting documentation as noted below or forms associated with a service event or particular job card"....
Forum - 08/05/2020
I would never think to look under Vehicle History File in P & P when I'm searching for something under Electronic Exchange Components. Why don't they tell you this under Electronic Exchange Components process, 5.6 in P&P? And, be specific...
Forum - 09/03/2020
Have your techs copy and paste if they are lazy, but insist they print and attach the codes. That way if they are not legible or missing characters you can fix it. I am checking my open tickets before they are closed and if the codes are not in the story...
Forum - 09/03/2020
... This way we have the before and after signature.....not sure if it's just our policy but that's what we've always done....
Forum - 09/02/2020
I ran across the same issue, with quantity of 110 and the same issue you had with DBC. I left mine in net as Krsten stated but was able to H route mine. When you attempt to H route, double check for any other error message that may be preventing...
Forum - 09/01/2020
... Warranty Administration - Warranty SPS Control Module Reprogramming - (Jun 11, 2019), will help you distinguish the module by the code. I do not understand why recalls/csp/sub's do NOT have a reference list, nor do the bulletins have beginning digits...
GM REP ACCESSORIES - 09/22/2020
I have a situation in which a GM rep came in to have a tonneau cover installed on a 2020 silverado. We're supposed to get the cover paid for through GWM, but I can't find any instruction on how to actually go about getting the part paid for. ...
Forum - 09/23/2020
So it sounds like you have two parts, extension kit for each side and two lops. You would need to add a line for the other side. It doesn't need customer approval because he complained about both on the original write up and the SM woulld not need to...
Forum - 09/09/2020
... any Envelope signed with a different Customer Authorization statement is non-compliant and would need Manager Approval?? I'm thinking of suggesting we do use a Pre-Write Up Form but need to know if that has to be exact? ...
Forum - 09/04/2020
Here is a slip I made for my guys, for when they are using the laptop and can't print me a screenshot. I can't remember what the scenario was, but I had 3 wcc's for 1 module programmed, which is why I made it with 3. They are kept at the timeclock: ...
Forum - 09/11/2020
Thank you so much. I was going on some older notes I had from our warranty administrator and all of the forum searhces I had been doing were bringing up outdated pots.
Bulletin Repairs - 09/14/2020
... body shop complaining of a water leak in the rear interior of the cab of their 2019 Silverado. The vehicle is out of basic warranty. It is determined the remedy is covered under service bulletin 18-NA-383 (Water Found...
Transmission replacement with damage - 05/27/2020
... damage to the radiator and also to the condenser and having to replace both of these. Would love to hear if others are also experiencing this.Thanks, Carol...
Forum - 05/21/2020
That is correct 1MaryRuble! Both 4069919 & 4029929 are Engine CCND labor operations. Documentation requirements include the technician identified engine diagnostic trouble codes (DTC's).
NEW TO GM - 04/21/2020
Hello im new to Gm and to CDK . due to Covid19 Im having to train myself on everything. I know Warranty i just dont know this system. so my question is. is there a training course that will cover the basics on entering a claim? one of the issues im having...
Courtesy Transportation - COVID 19 - 04/29/2020
... to do this on something like a 0.3 recall or would you push it to a higher labor amount and what would your threshold be?...
Forum - 05/01/2020
Hey I searched my email and looked through Global for GCUS-9-9283 nothing is pulling up. Would you please give me a document # too. Thanks in advance for your help.
Closest labor operation - 05/05/2020
Where can I find how to submit a "closest-to: labor operation? I believe that the tech time goes in OLH, but I haven't done a claim of this nature for so long, I cannot remember. Also, if the time exceeds GM's .5 hours for OLH, the Service Manager must...
Forum - 06/23/2020
I have used it several times. Sometimes they jump on it, sometimes it takes a day or 2. You can go in and check your cases. If you don't get a response in a day or so just add a comment to the case and it should draw some attention. I did have to do ...
Forum - 06/15/2020
I've used the new case management three times, and usually within that same day I have an advisor assigned to it. I don't remember a time it took longer than one day.
Forum - 06/03/2020
... of seeing which was more economical... I have tried using this bulletin, as justification for not doing one, and ended up having to do one after-the-fact, to get claim approved....
Forum - 06/04/2020
... the past I thought that cost comparison should be in the Job Card regardless. But as you know Tech's think otherwise? I just don't want this to be issue if we get audit. Many Thanks...
Forum - 11/23/2021
... they had not loaded certain vins into the system to allow for the programming,,,now that has been done the tech will try to do the programming today and hopefully it will take...
Forum - 11/23/2021
... not true,,,the car is dealer owned and no indication was ever made that it left the dealership....you can do all the programming you want and if Detroit hasnt loaded the vin correctly like the tech was informed,,it wont do any good!!...
Forum - 12/07/2021
you made the initial incorrect observation,,,realize it and own it,,it is highly insulting and unwarranted to assume someone doesnt care about their customers. whether the car is ours or customer owned is beside the point,,,
Vehicle Identification Numbers - 11/24/2021
Can you create a VIN decoder help card? Or, a page like the Powertrain look up page you have in JLWarranty that would break down the VIN of a vehicle? Some recalls have, for example, "Acadia - (VIN N)" showing for qualifying for the recall. How do I...
Forum - 01/05/2022
So a lower Ranking number is NOT better!? In your example, 356, 482, 559...559 is better, correct? So, if my ranking starts to go down, we need to pay attention, correct?
courtesy trans reverting back to 7 days? - 01/05/2022
is there anything in writing about Courtesy Trans reverting back to 7 days as opposed to the 10 days recently instituted at the end of last year?the document announcing the change to 10 days said it was only good thru the end of the year ( 2021 )
Forum - 12/14/2021
... enter or modify rejected claims Process WPC parts return requests Look up information in EPIC I don't use Chrome unless I absolutely have to, which I don't recall a need to at work. ...
Forum - 12/10/2021
... days ) if a dealer could reference the P&P during the visit to support their argument we would generally accept it,,,but if you dont challenge them they will just go ahead with the debit...
Forum - 08/20/2021
A-HA! After I went down that rabbit hole it turns out the vehicle is a retired CTP and we sold it to someone as a GMS discount vehicle 100 miles ago. It should have had its oil changed before the customer even got the vehicle. Sales...
Forum - 08/24/2021
I could be totally wrong but i don't think the op codes starting with 20 fall under the cnnd . Also if you have a cnnd op code there shouldn't be anything billed out, again that's just my thoughts.
So it sounds like you have two parts, extension kit for each side and two lops. You would need to add a line for the other side. It doesn't need customer approval because he complained about both on the original write up and the SM woulld not need to...
Forum - 09/09/2020
... any Envelope signed with a different Customer Authorization statement is non-compliant and would need Manager Approval?? I'm thinking of suggesting we do use a Pre-Write Up Form but need to know if that has to be exact? ...
Forum - 09/04/2020
Here is a slip I made for my guys, for when they are using the laptop and can't print me a screenshot. I can't remember what the scenario was, but I had 3 wcc's for 1 module programmed, which is why I made it with 3. They are kept at the timeclock: ...
Forum - 09/11/2020
Thank you so much. I was going on some older notes I had from our warranty administrator and all of the forum searhces I had been doing were bringing up outdated pots.
Bulletin Repairs - 09/14/2020
... body shop complaining of a water leak in the rear interior of the cab of their 2019 Silverado. The vehicle is out of basic warranty. It is determined the remedy is covered under service bulletin 18-NA-383 (Water Found...
Transmission replacement with damage - 05/27/2020
... damage to the radiator and also to the condenser and having to replace both of these. Would love to hear if others are also experiencing this.Thanks, Carol...
Forum - 05/21/2020
That is correct 1MaryRuble! Both 4069919 & 4029929 are Engine CCND labor operations. Documentation requirements include the technician identified engine diagnostic trouble codes (DTC's).
NEW TO GM - 04/21/2020
Hello im new to Gm and to CDK . due to Covid19 Im having to train myself on everything. I know Warranty i just dont know this system. so my question is. is there a training course that will cover the basics on entering a claim? one of the issues im having...
Courtesy Transportation - COVID 19 - 04/29/2020
... to do this on something like a 0.3 recall or would you push it to a higher labor amount and what would your threshold be?...
Forum - 05/01/2020
Hey I searched my email and looked through Global for GCUS-9-9283 nothing is pulling up. Would you please give me a document # too. Thanks in advance for your help.
Closest labor operation - 05/05/2020
Where can I find how to submit a "closest-to: labor operation? I believe that the tech time goes in OLH, but I haven't done a claim of this nature for so long, I cannot remember. Also, if the time exceeds GM's .5 hours for OLH, the Service Manager must...
Forum - 06/23/2020
I have used it several times. Sometimes they jump on it, sometimes it takes a day or 2. You can go in and check your cases. If you don't get a response in a day or so just add a comment to the case and it should draw some attention. I did have to do ...
Forum - 06/15/2020
I've used the new case management three times, and usually within that same day I have an advisor assigned to it. I don't remember a time it took longer than one day.
Forum - 06/03/2020
... of seeing which was more economical... I have tried using this bulletin, as justification for not doing one, and ended up having to do one after-the-fact, to get claim approved....
Forum - 06/04/2020
... the past I thought that cost comparison should be in the Job Card regardless. But as you know Tech's think otherwise? I just don't want this to be issue if we get audit. Many Thanks...
Forum - 11/23/2021
... they had not loaded certain vins into the system to allow for the programming,,,now that has been done the tech will try to do the programming today and hopefully it will take...
Forum - 11/23/2021
... not true,,,the car is dealer owned and no indication was ever made that it left the dealership....you can do all the programming you want and if Detroit hasnt loaded the vin correctly like the tech was informed,,it wont do any good!!...
Forum - 12/07/2021
you made the initial incorrect observation,,,realize it and own it,,it is highly insulting and unwarranted to assume someone doesnt care about their customers. whether the car is ours or customer owned is beside the point,,,
Vehicle Identification Numbers - 11/24/2021
Can you create a VIN decoder help card? Or, a page like the Powertrain look up page you have in JLWarranty that would break down the VIN of a vehicle? Some recalls have, for example, "Acadia - (VIN N)" showing for qualifying for the recall. How do I...
Forum - 01/05/2022
So a lower Ranking number is NOT better!? In your example, 356, 482, 559...559 is better, correct? So, if my ranking starts to go down, we need to pay attention, correct?
courtesy trans reverting back to 7 days? - 01/05/2022
is there anything in writing about Courtesy Trans reverting back to 7 days as opposed to the 10 days recently instituted at the end of last year?the document announcing the change to 10 days said it was only good thru the end of the year ( 2021 )
Forum - 12/14/2021
... enter or modify rejected claims Process WPC parts return requests Look up information in EPIC I don't use Chrome unless I absolutely have to, which I don't recall a need to at work. ...
Forum - 12/10/2021
... days ) if a dealer could reference the P&P during the visit to support their argument we would generally accept it,,,but if you dont challenge them they will just go ahead with the debit...
Forum - 08/20/2021
A-HA! After I went down that rabbit hole it turns out the vehicle is a retired CTP and we sold it to someone as a GMS discount vehicle 100 miles ago. It should have had its oil changed before the customer even got the vehicle. Sales...
Forum - 08/24/2021
I could be totally wrong but i don't think the op codes starting with 20 fall under the cnnd . Also if you have a cnnd op code there shouldn't be anything billed out, again that's just my thoughts.
Forum - 08/24/2021
Check the delivery type, if it is 051 that means it is fleet and most fleet deliveries do not offer the pre-paid maintenance. If it doesn't show on the VIS (IVH) it does not have it.
Bulletin 20-NA-020 brake squeaking-copy of version before 7-26-21 - 08/27/2021
... July 26th and only has one labor op for the front and rear brake pads. The previous version told you to use the labor ops in labor time guide and they had add time to resurface the rotors. Does anyone have a copy of the previous version. ...
ADJUSTMENTS TO PENDING CLAIMS - 08/27/2021
... quite frequently. I have a claim that is pending for OLH over .5 hours, but I thought I was done with the claim but forgot to adjust the amount of DEF(that's so frustrating anyway. Parts buys it under the part # for a 2 1/2 gallon jug, but has to be...
Forum - 09/16/2021
I have not heard that. I do know that on WPC Part Return documentation, we are to black-out customer info (name, address, phone and email) for security reasons
Forum - 09/21/2021
A little different scenario, but I would treat it like when referencing diagnostic time on a previous visit. I make a copy of front & back of previous jobcard and put it in the jobcard I claimed the repair on, then I have all my documentation together...
Forum - 11/12/2021
I had a question somewhat related to this as well. We have some recent model year vehicle that we used as courtesy vehicles that were within 2 models of the current model year that we charged out at the $38.00/day rate. Two of them are 2019,...
Forum - 10/20/2021
Honestly, not sure that it states it in P&P. Our drivers just use a legal pad to document all runs. It could just be an accountability measure, for insurace purposes
Engine codes - 11/12/2021
Ok so I am gonna admit I don't know what engine codes with what size engine it is....With the new maint rates and them being alllllllll over the place... Does anyone have a cheat sheet that says 5.3L will be L84, L8T 6.6L etc?
Forum - 10/28/2021
All of that has already been tried. I even verify on the screen where you hit 'accept' that the time is broke down properly. I may go to taking pictures of it. It's driving my reject rate up.
Add on - 10/13/2021
... work begins on the front of hard copy. Just want to clarify this situation. Thank you...
Dealer-owned Rental Fleet - 07/29/2021
... repairs. I'm guessing that they can't be tracked through OnTrac anymore? But I don't know. I asked my warranty support person and she only had general information available saying that they had to be tracked in some way... Help! ...
OnStar odometer rejects - 08/09/2021
... was no help (go figure) and shortly after that all my vehicles with OnStar started rejecting. I don't have many claims today but I love it when GM screws up something like this and drives my reject rate up for no reason. This is why it is not part o...
Forum - 08/19/2021
... (Brakes), it doesn't say that Corrosion on Rotors is not covered under Bumper-to-Bumper...How would I know that rotors are not covered when the cause is corrosion? Yet another frustrating accurance with GM and finding information needed. I wish...
Forum - 08/19/2021
I just did some research on what the bumper-to-bumper warranty covers and doesn't cover. Refinishing the brake rotors isn't listed as not covered. I know brake pads are only covered for 7,500 miles because they're a wearable/maintenance item;...
Work completed repair order flow process - 07/26/2021
... review and if any changes need to be done for warranty processing I do it then. Tell me how your process is, does it work or could there be a better way of the repair orders flowing............ hopefully this makes sense......
Forum - 07/30/2021
... However I have had alot of problems with these programming codes as have the Techs. We don't have the greatest internet speed and sometimes it locks up or drops out during programming and it always takes more than .3 to program a module....
Forum - 06/14/2021
I enforce this policy: All SPS programming codes and serial numbers required for recalls or service procedures must be documented in the correction field. Forget this nonsense of "on the job card" being interpreted as handwritten, if it says it goes on...
Forum - 06/14/2021
One line, 1 claim, SERIOUSLY good notes, TAC case # and all SI documents used to support claim. Its not as bad as it seems, I have had that situation come up before...
Forum - 06/15/2021
... screenshot of the successful programming code from all my techs for any programming. When I don't get it, I go back to that tech and make them get it for me. I also require that they enter the code into their correction notes, but those are...
Forum - 04/30/2021
... full 3.4 hours? I just want to audit proof these job cards with correct time punches. Thanks for your responses....
N212327320 - 05/03/2021
i havent heard of this yet. tech programmed tcm under n212327320 but rejected as was done "OTA".The viss attached did show status: open-ota in progress. ? Is this new I havent read yet ?
Forum - 05/05/2021
... off the appt reason and didn't double check status on IVH. I did not attempt to submit, but it would be nice to know if we should at least verify programming success......
FREE FIRST MAINTENANCE VISIT PRICES - 05/12/2021
Has GM increased the $35.00 oil change yet? We are writing off large differences on oil changes. The one I'm doing now we are writing off $24.91 to get the price to $35.00
Forum - 05/12/2021
I totally missed that it was oil dye. Feel like a fool. Lesson learned to slow down just a little...
Forum - 05/13/2021
Hi 1MaryRuble - please don't feel foolish! We appreciate all of your input and participation in the Forum. Keep up the good work!
Check the delivery type, if it is 051 that means it is fleet and most fleet deliveries do not offer the pre-paid maintenance. If it doesn't show on the VIS (IVH) it does not have it.
Bulletin 20-NA-020 brake squeaking-copy of version before 7-26-21 - 08/27/2021
... July 26th and only has one labor op for the front and rear brake pads. The previous version told you to use the labor ops in labor time guide and they had add time to resurface the rotors. Does anyone have a copy of the previous version. ...
ADJUSTMENTS TO PENDING CLAIMS - 08/27/2021
... quite frequently. I have a claim that is pending for OLH over .5 hours, but I thought I was done with the claim but forgot to adjust the amount of DEF(that's so frustrating anyway. Parts buys it under the part # for a 2 1/2 gallon jug, but has to be...
Forum - 09/16/2021
I have not heard that. I do know that on WPC Part Return documentation, we are to black-out customer info (name, address, phone and email) for security reasons
Forum - 09/21/2021
A little different scenario, but I would treat it like when referencing diagnostic time on a previous visit. I make a copy of front & back of previous jobcard and put it in the jobcard I claimed the repair on, then I have all my documentation together...
Forum - 11/12/2021
I had a question somewhat related to this as well. We have some recent model year vehicle that we used as courtesy vehicles that were within 2 models of the current model year that we charged out at the $38.00/day rate. Two of them are 2019,...
Forum - 10/20/2021
Honestly, not sure that it states it in P&P. Our drivers just use a legal pad to document all runs. It could just be an accountability measure, for insurace purposes
Engine codes - 11/12/2021
Ok so I am gonna admit I don't know what engine codes with what size engine it is....With the new maint rates and them being alllllllll over the place... Does anyone have a cheat sheet that says 5.3L will be L84, L8T 6.6L etc?
Forum - 10/28/2021
All of that has already been tried. I even verify on the screen where you hit 'accept' that the time is broke down properly. I may go to taking pictures of it. It's driving my reject rate up.
Add on - 10/13/2021
... work begins on the front of hard copy. Just want to clarify this situation. Thank you...
Dealer-owned Rental Fleet - 07/29/2021
... repairs. I'm guessing that they can't be tracked through OnTrac anymore? But I don't know. I asked my warranty support person and she only had general information available saying that they had to be tracked in some way... Help! ...
OnStar odometer rejects - 08/09/2021
... was no help (go figure) and shortly after that all my vehicles with OnStar started rejecting. I don't have many claims today but I love it when GM screws up something like this and drives my reject rate up for no reason. This is why it is not part o...
Forum - 08/19/2021
... (Brakes), it doesn't say that Corrosion on Rotors is not covered under Bumper-to-Bumper...How would I know that rotors are not covered when the cause is corrosion? Yet another frustrating accurance with GM and finding information needed. I wish...
Forum - 08/19/2021
I just did some research on what the bumper-to-bumper warranty covers and doesn't cover. Refinishing the brake rotors isn't listed as not covered. I know brake pads are only covered for 7,500 miles because they're a wearable/maintenance item;...
Work completed repair order flow process - 07/26/2021
... review and if any changes need to be done for warranty processing I do it then. Tell me how your process is, does it work or could there be a better way of the repair orders flowing............ hopefully this makes sense......
Forum - 07/30/2021
... However I have had alot of problems with these programming codes as have the Techs. We don't have the greatest internet speed and sometimes it locks up or drops out during programming and it always takes more than .3 to program a module....
Forum - 06/14/2021
I enforce this policy: All SPS programming codes and serial numbers required for recalls or service procedures must be documented in the correction field. Forget this nonsense of "on the job card" being interpreted as handwritten, if it says it goes on...
Forum - 06/14/2021
One line, 1 claim, SERIOUSLY good notes, TAC case # and all SI documents used to support claim. Its not as bad as it seems, I have had that situation come up before...
Forum - 06/15/2021
... screenshot of the successful programming code from all my techs for any programming. When I don't get it, I go back to that tech and make them get it for me. I also require that they enter the code into their correction notes, but those are...
Forum - 04/30/2021
... full 3.4 hours? I just want to audit proof these job cards with correct time punches. Thanks for your responses....
N212327320 - 05/03/2021
i havent heard of this yet. tech programmed tcm under n212327320 but rejected as was done "OTA".The viss attached did show status: open-ota in progress. ? Is this new I havent read yet ?
Forum - 05/05/2021
... off the appt reason and didn't double check status on IVH. I did not attempt to submit, but it would be nice to know if we should at least verify programming success......
FREE FIRST MAINTENANCE VISIT PRICES - 05/12/2021
Has GM increased the $35.00 oil change yet? We are writing off large differences on oil changes. The one I'm doing now we are writing off $24.91 to get the price to $35.00
Forum - 05/12/2021
I totally missed that it was oil dye. Feel like a fool. Lesson learned to slow down just a little...
Forum - 05/13/2021
Hi 1MaryRuble - please don't feel foolish! We appreciate all of your input and participation in the Forum. Keep up the good work!
Forum - 11/15/2018
No add on authorization is required for a customer pay type repair. Authorization is required with warranty pay types only. Job card documentation must support the scenario.
Forum - 11/20/2018
Best practice: obtain and document as much information as possible from the customer - although in some cases, it may be quite limited. No authorization, just keep in mind that there is a $500 standard dealer empowerment limit for ZPTC/ZPTI transacti...
Forum - 11/27/2018
Thank you for referencing the other document. I keep the one I noted, printed out and on my desk, for quick reference. I once tried to print bulletins, in a binder, but they update or disappear too much.
Forum - 11/28/2018
... They document a general complaint, the VIN, and mileage. Sometimes I'm left to figure out what the part is. I just use that information to code a claim and submit it....
Forum - 11/28/2018
I have seen a few bulletins related to something like that. I just did one today on another car. I don't see anything on a quick search for that vehicle. Did you ask the tech if he used a TSB or something?
R-1234yf - 10/19/2018
... on the printout? I've been calculating the amount charged - the amount recovered and then doing the conversion. But now I see that it shows "Difference" on the printout. It's the same thing that I calculated. Can we use the difference...
Forum - 11/16/2018
What I meant is there is no limit to the labor "time" for use of a same day loaner to my knowledge. You can't get $42.00 but you can do a $21.00 same day loaner using the CTP program. I have used them on regular warranty claims as low as .3 I can't tell...
Transportation Claim - 11/19/2018
... I am wondering if those parts need to actually be billed out on the ro and that only the labor would go on the sublet line?...
Forum - 11/30/2018
That is an awesome change to policy! We used to have to document, reason, date, shuttle out and back times, and who the shuttle driver was. So glad this has changed! We have an op code for it as well...glad to know that is all we ne...
Flush Codes: Global Message GCUS-9-6971 - 11/30/2018
In case you didn't catch Global Message GCUS-9-6971, released on 11.30.2018!Job cards dated and/or submitted on or after December 1, 2018, will no longer require a transmission flush code. Technicians should continue to document the TransFlow code...
Shuttle Service? - 11/30/2018
I was just reading the Dec 2018 newletter about Shuttle Service. I was disappointed to not see the documentation requirements for warranty when a shuttle is provided. Can anyone tell me?
Claim Adjustments - 12/04/2018
... making a claim adjustment where the claim gets debited and then credited with the correct amount does this in any way affect our warranty ranking numbers? It doesn't by any chance look at this claim twice there by affecting the labor op frequency?Is...
Forum - 11/29/2018
... they had to pay for it on job card ** at ** miles, contact with CAC, case number, and what is being done to resolve the issue....
Forum - 08/21/2018
I would like to know how much everyone makes per hour? Or is it just he percentage. I am in Duluth, MN and wondering if I am in the correct amount per hour. I also see the manager in service not knowing anything and I am always...
CPO POWERTRAIN COVERAGE - 09/10/2018
... vehicle is beyond the limited CPO warranty and only has CPO Powertrain warranty left. So if you use the only tool they have to check for restricted ops and it doesn't come up, does it matter that the part to be replaced was never a powertrain covered...
Forum - 09/10/2018
So we've done a claim trying to get some time for road forcing the tires. The claim rejected that the .3 OLH was excessive for the labor operation. I included the .3 in the OLH of the pre-authorization. I'm guessing we can submit for...
Forum - 09/12/2018
... an individual but I have accepted a job that I don't need to use all my talents for so I believe what we negotiated is fair. Thank you all for your input. Good luck to all of you! As an update, he backed out of the 1% on total submissions and...
Forum - 08/21/2018
... system is designed to not accept a dollar amount since the labop is for an exchange. I too would contact the ESC and explain the situation to get a credit and new invoice. The original job card however, should not have been left open since...
Forum - 08/13/2018
... they have determined the failure, punch off BOTH diag punches and begin their repair punch. The downside is, not everything has diag time, so they may have put an hour in it, they will not get paid for. I have one tech, that gives me a seperate punch,...
Forum - 08/24/2018
... the time that he finished the repair the LTG had changed. I argued the point, but, was shot down. It goes by the open date only....
Forum - 10/01/2018
It has been a while since I used Reynolds, but in CDK you just stop on the authorization screen and set it for "GM authorization" and there I put my notes in. CDK has a feature that lets you scan but I learned the trick above from Chris with JL Warranty....
Forum - 08/28/2018
Are you submitting through a DMS or through Global? I know with our DMS the field for the Flush Code pops up when you put the labor operation. I think the field is there on Global, but it doesn't have the * for it being required.
Cause Codes and Technicians - 10/01/2018
... code. I'm having to go to the Service Manager for some of them anyway and thought maybe this would cut out some of the back and forth....
Forum - 10/12/2018
Any idea why they couldn't program it? If your service department was able to program it, it sounds as if the part was not the problem, but the repair facility was not doing it correctly. This sounds like customer pay to me.
Forum - 10/17/2018
... the customer complaint. I don't think there is a hard and fast rule but I have worked places where you write everything up as warranty (under 3/36) then if it isn't covered change it to COD. There are no authorizations required to change it FROM warranty...
No add on authorization is required for a customer pay type repair. Authorization is required with warranty pay types only. Job card documentation must support the scenario.
Forum - 11/20/2018
Best practice: obtain and document as much information as possible from the customer - although in some cases, it may be quite limited. No authorization, just keep in mind that there is a $500 standard dealer empowerment limit for ZPTC/ZPTI transacti...
Forum - 11/27/2018
Thank you for referencing the other document. I keep the one I noted, printed out and on my desk, for quick reference. I once tried to print bulletins, in a binder, but they update or disappear too much.
Forum - 11/28/2018
... They document a general complaint, the VIN, and mileage. Sometimes I'm left to figure out what the part is. I just use that information to code a claim and submit it....
Forum - 11/28/2018
I have seen a few bulletins related to something like that. I just did one today on another car. I don't see anything on a quick search for that vehicle. Did you ask the tech if he used a TSB or something?
R-1234yf - 10/19/2018
... on the printout? I've been calculating the amount charged - the amount recovered and then doing the conversion. But now I see that it shows "Difference" on the printout. It's the same thing that I calculated. Can we use the difference...
Forum - 11/16/2018
What I meant is there is no limit to the labor "time" for use of a same day loaner to my knowledge. You can't get $42.00 but you can do a $21.00 same day loaner using the CTP program. I have used them on regular warranty claims as low as .3 I can't tell...
Transportation Claim - 11/19/2018
... I am wondering if those parts need to actually be billed out on the ro and that only the labor would go on the sublet line?...
Forum - 11/30/2018
That is an awesome change to policy! We used to have to document, reason, date, shuttle out and back times, and who the shuttle driver was. So glad this has changed! We have an op code for it as well...glad to know that is all we ne...
Flush Codes: Global Message GCUS-9-6971 - 11/30/2018
In case you didn't catch Global Message GCUS-9-6971, released on 11.30.2018!Job cards dated and/or submitted on or after December 1, 2018, will no longer require a transmission flush code. Technicians should continue to document the TransFlow code...
Shuttle Service? - 11/30/2018
I was just reading the Dec 2018 newletter about Shuttle Service. I was disappointed to not see the documentation requirements for warranty when a shuttle is provided. Can anyone tell me?
Claim Adjustments - 12/04/2018
... making a claim adjustment where the claim gets debited and then credited with the correct amount does this in any way affect our warranty ranking numbers? It doesn't by any chance look at this claim twice there by affecting the labor op frequency?Is...
Forum - 11/29/2018
... they had to pay for it on job card ** at ** miles, contact with CAC, case number, and what is being done to resolve the issue....
Forum - 08/21/2018
I would like to know how much everyone makes per hour? Or is it just he percentage. I am in Duluth, MN and wondering if I am in the correct amount per hour. I also see the manager in service not knowing anything and I am always...
CPO POWERTRAIN COVERAGE - 09/10/2018
... vehicle is beyond the limited CPO warranty and only has CPO Powertrain warranty left. So if you use the only tool they have to check for restricted ops and it doesn't come up, does it matter that the part to be replaced was never a powertrain covered...
Forum - 09/10/2018
So we've done a claim trying to get some time for road forcing the tires. The claim rejected that the .3 OLH was excessive for the labor operation. I included the .3 in the OLH of the pre-authorization. I'm guessing we can submit for...
Forum - 09/12/2018
... an individual but I have accepted a job that I don't need to use all my talents for so I believe what we negotiated is fair. Thank you all for your input. Good luck to all of you! As an update, he backed out of the 1% on total submissions and...
Forum - 08/21/2018
... system is designed to not accept a dollar amount since the labop is for an exchange. I too would contact the ESC and explain the situation to get a credit and new invoice. The original job card however, should not have been left open since...
Forum - 08/13/2018
... they have determined the failure, punch off BOTH diag punches and begin their repair punch. The downside is, not everything has diag time, so they may have put an hour in it, they will not get paid for. I have one tech, that gives me a seperate punch,...
Forum - 08/24/2018
... the time that he finished the repair the LTG had changed. I argued the point, but, was shot down. It goes by the open date only....
Forum - 10/01/2018
It has been a while since I used Reynolds, but in CDK you just stop on the authorization screen and set it for "GM authorization" and there I put my notes in. CDK has a feature that lets you scan but I learned the trick above from Chris with JL Warranty....
Forum - 08/28/2018
Are you submitting through a DMS or through Global? I know with our DMS the field for the Flush Code pops up when you put the labor operation. I think the field is there on Global, but it doesn't have the * for it being required.
Cause Codes and Technicians - 10/01/2018
... code. I'm having to go to the Service Manager for some of them anyway and thought maybe this would cut out some of the back and forth....
Forum - 10/12/2018
Any idea why they couldn't program it? If your service department was able to program it, it sounds as if the part was not the problem, but the repair facility was not doing it correctly. This sounds like customer pay to me.
Forum - 10/17/2018
... the customer complaint. I don't think there is a hard and fast rule but I have worked places where you write everything up as warranty (under 3/36) then if it isn't covered change it to COD. There are no authorizations required to change it FROM warranty...
Forum - 10/17/2018
The only reason not to document the proper mileage at time of write up is a dead battery. Apart from that the ONLY issue is LAZINESS. Someone needs to enforce it. It could cause serious issues in an audit type situation if you ask me.
Forum - 01/10/2019
... Management has a main screen before I click submit claims and I have access to the settings. If you don't see something like that right away, Reynolds might have to update it. I am not 100% though since each provider is different. Maybe try giving their...
Forum - 01/10/2019
My techs are documenting it too, but the labor op dependency is not popping up in DMS. I am sending them thru to Global, rejecting of course, then entering the claim code in there, with a comment that the DMS system is not giving my dependency box. ...
Forum - 01/11/2019
What we don't understand how does Brake Pads-One Time Free Replacement with no Labor be a Add On. GM paying only for the Brake pad kit?
Forum - 01/11/2019
Oh and PS, in my DMS you cannot enter more than one programming code because they are too long. They get the programming code only from me and the setup numbers are documented in the story. Another shortsighted screw up on their part.
CAC & PET article in January 2019 WarrantyNews? - 12/21/2018
... open a new job card for the reimbursement with documentation supporting the case."My question is, what then? What would you do once you have all of that? How would you submit it to GM?...
Forum - 01/02/2019
We have over 30 in pending from November to December. It is frustrating, but I am sure they are doing the best they can with everything they have to do.
Forum - 12/20/2018
I had to email 3 days ago our rep for one claim from back on 11-29. I don't know, but our pendings have built up to and are just now getting looked at. Some are by our rep, and some are by someone else.
Determining a Pyramid Repair - 12/20/2018
Our November analysis had pyramid repairs showing on it. Is there a report that tells you which repair(s) they would be referring? I thought I had figured out which one it would be, but I can't figure out how it would be considered pyramding...
Merry Christmas - 12/11/2018
Merry Christmas to all the fine J & L warranty staff. Thank you for all the great information that you keep giving us all year long. don't know what i'd do without you!
Panel replacement - 02/14/2019
I am replacing a bed side panel for corrosion (rust through) on a 2012 Silverado. The labor op is 0570712 but it does not specifically list a paint code. Labor op 1443574 is for this panel full refinish and the paint code is GW. ...
Panel replacement - 02/14/2019
I am replacing a bed side panel for corrosion (rust through) on a 2012 Silverado. The labor op is 0570712 but it does not specifically list a paint code. Labor op 1443574 is for this panel full refinish and the paint code is GW. ...
Forum - 02/06/2019
You could look at the delivery information, which would tell you the original dealer that received the unit and their location. Most Canadian vehicle, are measured by KM vs MI, in applicable warranties. Now, that is not to say that it hasn't made its...
TINT ON REPLACED WINDOW - 02/04/2019
I should know this but it's been so long since we had a window replacement. Customer came in with scratched glass on a side door window. Tech couldn't find any cause so we are replacing it under warranty, possibly customer enthusiasm. We, the dealer,...
Forum - 01/31/2019
I would say the time frame is over the course of 13 months. We don't have very many of them come in anymore, but the ones I remember all had 2 charged out.
Forum - 01/29/2019
tvice: I am assuming you are inquiring about other labor hours to address the consequential damage? The OLH time should not exceed the standard base time allowed for the module replacement. Separate on/off time documentation for the consequential damage...
Forum - 01/28/2019
I could be wrong, but it doesn't sound like it's covered. Wiring repairs are b-b, correct? So, any subsequent failures would not be covered. Also, I have never had any luck with a wiring repair being on 1 punch...
Forum - 05/17/2018
... to fold the top of the RO over and scan so it shows on the back of the paper. It will be upside down, but it "proves" that those authorizations or explanations belong to that repair. We were also instructed to include the RO hard copy in any pictures...
Forum - 05/31/2018
Recommend documentation of the unique situation on the CAM-02 form as well as on the job card supporting why the recall cannot be performed. While the CAM-02 does not close the recall it supports that either the recall cannot be completed or the owner...
Forum - 05/31/2018
I was always under the impression that with a management explanation a reprint could be used. dledingham, did your paperwork have such documentation or were they simply reprints?
Forum - 07/09/2018
I have DealerTrack as well. Same answer I have received about attachments. I have to attach after downloading to Global. Typical DealerTrack. All in all I like it but the customer service sucks.
Courtesy Transportation - 05/24/2018
So has anyone seen the new document ,07-00-89-037n for courtesy transportation dated 5/10/2018. I may have read this wrong but it is stating that effective 10-1-2018 only 2017-2019 model year vehicles will be eligible for rental. How can gm change the...
SUNROOF/SUNSHADE REINITIALIZE - 05/25/2018
... all the way. The tech said that he performed a sunroof/sunshade initialization/teach procedure. Does anyone know how to code this? I've looked for bulletins but only found ones to replace the harness or to replace the module. It talks about doing this...
RECALL 18159 FLOOR PLAN REIMBURSEMENT - 05/30/2018
... today (20 days later) so the reimbursement should be 20 x $3.32 equalling $66.40. Am I doing something wrong or is it possible that since the recall is still relatively new they haven't gotten the system set up for floor plan yet?...
Forum - 05/17/2018
... I've gotten so much misinformation from them I find it intolerable. If I talk to them and then double check with my WSC she gets really agitated....
The only reason not to document the proper mileage at time of write up is a dead battery. Apart from that the ONLY issue is LAZINESS. Someone needs to enforce it. It could cause serious issues in an audit type situation if you ask me.
Forum - 01/10/2019
... Management has a main screen before I click submit claims and I have access to the settings. If you don't see something like that right away, Reynolds might have to update it. I am not 100% though since each provider is different. Maybe try giving their...
Forum - 01/10/2019
My techs are documenting it too, but the labor op dependency is not popping up in DMS. I am sending them thru to Global, rejecting of course, then entering the claim code in there, with a comment that the DMS system is not giving my dependency box. ...
Forum - 01/11/2019
What we don't understand how does Brake Pads-One Time Free Replacement with no Labor be a Add On. GM paying only for the Brake pad kit?
Forum - 01/11/2019
Oh and PS, in my DMS you cannot enter more than one programming code because they are too long. They get the programming code only from me and the setup numbers are documented in the story. Another shortsighted screw up on their part.
CAC & PET article in January 2019 WarrantyNews? - 12/21/2018
... open a new job card for the reimbursement with documentation supporting the case."My question is, what then? What would you do once you have all of that? How would you submit it to GM?...
Forum - 01/02/2019
We have over 30 in pending from November to December. It is frustrating, but I am sure they are doing the best they can with everything they have to do.
Forum - 12/20/2018
I had to email 3 days ago our rep for one claim from back on 11-29. I don't know, but our pendings have built up to and are just now getting looked at. Some are by our rep, and some are by someone else.
Determining a Pyramid Repair - 12/20/2018
Our November analysis had pyramid repairs showing on it. Is there a report that tells you which repair(s) they would be referring? I thought I had figured out which one it would be, but I can't figure out how it would be considered pyramding...
Merry Christmas - 12/11/2018
Merry Christmas to all the fine J & L warranty staff. Thank you for all the great information that you keep giving us all year long. don't know what i'd do without you!
Panel replacement - 02/14/2019
I am replacing a bed side panel for corrosion (rust through) on a 2012 Silverado. The labor op is 0570712 but it does not specifically list a paint code. Labor op 1443574 is for this panel full refinish and the paint code is GW. ...
Panel replacement - 02/14/2019
I am replacing a bed side panel for corrosion (rust through) on a 2012 Silverado. The labor op is 0570712 but it does not specifically list a paint code. Labor op 1443574 is for this panel full refinish and the paint code is GW. ...
Forum - 02/06/2019
You could look at the delivery information, which would tell you the original dealer that received the unit and their location. Most Canadian vehicle, are measured by KM vs MI, in applicable warranties. Now, that is not to say that it hasn't made its...
TINT ON REPLACED WINDOW - 02/04/2019
I should know this but it's been so long since we had a window replacement. Customer came in with scratched glass on a side door window. Tech couldn't find any cause so we are replacing it under warranty, possibly customer enthusiasm. We, the dealer,...
Forum - 01/31/2019
I would say the time frame is over the course of 13 months. We don't have very many of them come in anymore, but the ones I remember all had 2 charged out.
Forum - 01/29/2019
tvice: I am assuming you are inquiring about other labor hours to address the consequential damage? The OLH time should not exceed the standard base time allowed for the module replacement. Separate on/off time documentation for the consequential damage...
Forum - 01/28/2019
I could be wrong, but it doesn't sound like it's covered. Wiring repairs are b-b, correct? So, any subsequent failures would not be covered. Also, I have never had any luck with a wiring repair being on 1 punch...
Forum - 05/17/2018
... to fold the top of the RO over and scan so it shows on the back of the paper. It will be upside down, but it "proves" that those authorizations or explanations belong to that repair. We were also instructed to include the RO hard copy in any pictures...
Forum - 05/31/2018
Recommend documentation of the unique situation on the CAM-02 form as well as on the job card supporting why the recall cannot be performed. While the CAM-02 does not close the recall it supports that either the recall cannot be completed or the owner...
Forum - 05/31/2018
I was always under the impression that with a management explanation a reprint could be used. dledingham, did your paperwork have such documentation or were they simply reprints?
Forum - 07/09/2018
I have DealerTrack as well. Same answer I have received about attachments. I have to attach after downloading to Global. Typical DealerTrack. All in all I like it but the customer service sucks.
Courtesy Transportation - 05/24/2018
So has anyone seen the new document ,07-00-89-037n for courtesy transportation dated 5/10/2018. I may have read this wrong but it is stating that effective 10-1-2018 only 2017-2019 model year vehicles will be eligible for rental. How can gm change the...
SUNROOF/SUNSHADE REINITIALIZE - 05/25/2018
... all the way. The tech said that he performed a sunroof/sunshade initialization/teach procedure. Does anyone know how to code this? I've looked for bulletins but only found ones to replace the harness or to replace the module. It talks about doing this...
RECALL 18159 FLOOR PLAN REIMBURSEMENT - 05/30/2018
... today (20 days later) so the reimbursement should be 20 x $3.32 equalling $66.40. Am I doing something wrong or is it possible that since the recall is still relatively new they haven't gotten the system set up for floor plan yet?...
Forum - 05/17/2018
... I've gotten so much misinformation from them I find it intolerable. If I talk to them and then double check with my WSC she gets really agitated....
Forum - 05/14/2018
One more question regarding Smart care 2. I have a claim for a diesel - does it include def top off? $50 doesnt enven cover the maintenance amnd to top off fluid, that will be way more than $50
Not Warrantable - 05/15/2018
... the issue to formCorrection - Recharged A/C system to proper factory spec. Solved concern. I don't feel like this is warranty and there is also a Dye Kit charged out to parts line. I have no idea why this was put under warranty, but I wanna know...
Forum - 07/31/2018
I have access to the TAC cases, which is very handy as I make copies and attach to job card, also some stories I get from tech's doesn't match the story exactly.
Forum - 08/03/2018
My initial thought would be to resubmit with better (more) comments supporting the expense for both the sublet and the repair. If reducing either the sublet total or the labor total for overlap - provide that documentation as well.
Forum - 08/13/2018
... get to claim .2 ea for the reamining on each bank, if that is the "both banks" op. So, a 8cyl, you would claim the .2x6=1.2 add time...
Forum - 07/24/2018
I don't see that the labor operation within the 2018 Malibu LTG allows additional time for an alignment. If an alignment is necessary with the performance of the repair, may consider submitting a Labor Time Request for Review Form (found within...
PDI LPO RIA and RIB Labor Reduction - 07/16/2018
... '18 Traverse's and '18 Acadia's? We used to get .1 for each, but the last couple that I've done rejected for labor excessive for labor operation. I reduced claim by .1 and it went throught with no problem. Has a message been issued...
Forum - 07/17/2018
... was performed. In regards to the PET - if there is a calculated customer participation amount and you wish to deviate, DMA pre approval is necessary (which at this point would be after the fact - non compliant). ...
Added On Lines-Front of Job Card clarification? - 03/16/2018
... Lines and it seems to emphasize the an Added Line must be added to the "Front of the Job Card"...what doe"The Front of the Job Card" mean? If I have the Original Job card, which my Manager signs his approval. Then I have the Customer...
Forum - 03/07/2018
How can we verify if a component falls under this program? The generic statement of "night vision cameras" doesn't specifiy exact part numbers or group numbers. Is there a place to check?
Forum - 02/23/2018
... When they get upset, you can explain that if you cannot get the claim paid because THEY didn't do what is REQUIRED, they don't get paid. Simple and brutal at the same time. ...
Botched Repairs - 03/05/2018
A customer brought us his 2016 Camaro (still in B2B) with a couple of concerns that would normally be covered under warranty. However, he had a major engine repair performed at another dealer in another state in January, and the technician there...
Unable to Program Labor Op - 03/21/2018
HiI was just wondering what everyone is doing when they have a claim where the tech tried to program a module but was unable to program it due it no communication and recommends replacing it. The part has been ordered. Is there a labor op I can...
New Warranty Administration Resource Center! - 03/26/2018
... Policies and Procedures has been updated into a brand new resource center for warranty! I would suggest checking it out because there is a lot of helpful material in it as well as a 1 page Authorization matrix!...
New Warranty Administration Resource Center! - 03/26/2018
... Policies and Procedures has been updated into a brand new resource center for warranty! I would suggest checking it out because there is a lot of helpful material in it as well as a 1 page Authorization matrix! There is also a training tab that links...
PQC contact center required to call prior to assembly replacement? - 03/26/2018
... I go into my "Item Not Allowed" and go all the way to the right and those dates are expired then I don't need to call PQC prior, correct?...
Forum - 03/27/2018
... the motor and fan if it is not the correct design and then make no provision in the parts list for doing exactly that. Which happily leaves me with the requirement of H-routing a stupid recall for following the published instructions....
Forum - 04/24/2018
... and deciding that he didn't believe that he should have to pay anything since other wear items don't include it. My general manager reimbursed him his proration amount and the service department got stuck with the tab for it. Won't happe...
New Warranty Administation Resource Center App in Global Connect? - 04/03/2018
... Link to "2001-2018 Warranty At A Glance v6". When I click on this link it doesn't bring anything up, just a Excel log in screen for Global Connect which I can't log in to. Anyone else having this issue, or have a tip on how I can...
Forum - 04/03/2018
... rules are and how often rules change, I bet it's hard for the DMA's to always know what does and doesn't qualify under Courtesy Tranportation rules. You have to have a very good explaination from Manager and DMA to make an exception...
Forum - 04/25/2018
... from Outlook and have them write notes for each event. Any event that takes place I like to have documented to show why the vehicle was down. I wish I had some "good examples" but mediocre is the best I could do and I'd have to do some digging to find...
Forum - 04/25/2018
These are tricky. The container is a 4.5 KG container, or 4500 grams. You have to get the difference between the recovered amount and charged amount, then divide by 10 as they pay per 10 grams used. Qty of 1=10grams. Your quantity...
Forum - 04/25/2018
How does "Hybrid" coverage show on the VISS / How is it listed ??? because I have a claim at this moment on a 2016 Chevrolet Volt - 1G1RC6S57GU132078 that my advisor states the LOP#8460670 which shows coverage code H should be covered but I dont see...
Added operation lines on a PDI (Prep)? - 04/26/2018
Would anyone know what the authorization requirements would be for an added operation on a PDI? Of course I can't find anything in P&P to help me. I have a prep vehicle that while the tech was test driving the new vehicle, there was an...
Forum - 05/02/2018
That is what I was talking about, however the matrix GM put out for the new policy does not clarify and makes it appear as though the warranty stops at the expiration of the base warranty. I don't have one of these but was seeking clarification in ca...
One more question regarding Smart care 2. I have a claim for a diesel - does it include def top off? $50 doesnt enven cover the maintenance amnd to top off fluid, that will be way more than $50
Not Warrantable - 05/15/2018
... the issue to formCorrection - Recharged A/C system to proper factory spec. Solved concern. I don't feel like this is warranty and there is also a Dye Kit charged out to parts line. I have no idea why this was put under warranty, but I wanna know...
Forum - 07/31/2018
I have access to the TAC cases, which is very handy as I make copies and attach to job card, also some stories I get from tech's doesn't match the story exactly.
Forum - 08/03/2018
My initial thought would be to resubmit with better (more) comments supporting the expense for both the sublet and the repair. If reducing either the sublet total or the labor total for overlap - provide that documentation as well.
Forum - 08/13/2018
... get to claim .2 ea for the reamining on each bank, if that is the "both banks" op. So, a 8cyl, you would claim the .2x6=1.2 add time...
Forum - 07/24/2018
I don't see that the labor operation within the 2018 Malibu LTG allows additional time for an alignment. If an alignment is necessary with the performance of the repair, may consider submitting a Labor Time Request for Review Form (found within...
PDI LPO RIA and RIB Labor Reduction - 07/16/2018
... '18 Traverse's and '18 Acadia's? We used to get .1 for each, but the last couple that I've done rejected for labor excessive for labor operation. I reduced claim by .1 and it went throught with no problem. Has a message been issued...
Forum - 07/17/2018
... was performed. In regards to the PET - if there is a calculated customer participation amount and you wish to deviate, DMA pre approval is necessary (which at this point would be after the fact - non compliant). ...
Added On Lines-Front of Job Card clarification? - 03/16/2018
... Lines and it seems to emphasize the an Added Line must be added to the "Front of the Job Card"...what doe"The Front of the Job Card" mean? If I have the Original Job card, which my Manager signs his approval. Then I have the Customer...
Forum - 03/07/2018
How can we verify if a component falls under this program? The generic statement of "night vision cameras" doesn't specifiy exact part numbers or group numbers. Is there a place to check?
Forum - 02/23/2018
... When they get upset, you can explain that if you cannot get the claim paid because THEY didn't do what is REQUIRED, they don't get paid. Simple and brutal at the same time. ...
Botched Repairs - 03/05/2018
A customer brought us his 2016 Camaro (still in B2B) with a couple of concerns that would normally be covered under warranty. However, he had a major engine repair performed at another dealer in another state in January, and the technician there...
Unable to Program Labor Op - 03/21/2018
HiI was just wondering what everyone is doing when they have a claim where the tech tried to program a module but was unable to program it due it no communication and recommends replacing it. The part has been ordered. Is there a labor op I can...
New Warranty Administration Resource Center! - 03/26/2018
... Policies and Procedures has been updated into a brand new resource center for warranty! I would suggest checking it out because there is a lot of helpful material in it as well as a 1 page Authorization matrix!...
New Warranty Administration Resource Center! - 03/26/2018
... Policies and Procedures has been updated into a brand new resource center for warranty! I would suggest checking it out because there is a lot of helpful material in it as well as a 1 page Authorization matrix! There is also a training tab that links...
PQC contact center required to call prior to assembly replacement? - 03/26/2018
... I go into my "Item Not Allowed" and go all the way to the right and those dates are expired then I don't need to call PQC prior, correct?...
Forum - 03/27/2018
... the motor and fan if it is not the correct design and then make no provision in the parts list for doing exactly that. Which happily leaves me with the requirement of H-routing a stupid recall for following the published instructions....
Forum - 04/24/2018
... and deciding that he didn't believe that he should have to pay anything since other wear items don't include it. My general manager reimbursed him his proration amount and the service department got stuck with the tab for it. Won't happe...
New Warranty Administation Resource Center App in Global Connect? - 04/03/2018
... Link to "2001-2018 Warranty At A Glance v6". When I click on this link it doesn't bring anything up, just a Excel log in screen for Global Connect which I can't log in to. Anyone else having this issue, or have a tip on how I can...
Forum - 04/03/2018
... rules are and how often rules change, I bet it's hard for the DMA's to always know what does and doesn't qualify under Courtesy Tranportation rules. You have to have a very good explaination from Manager and DMA to make an exception...
Forum - 04/25/2018
... from Outlook and have them write notes for each event. Any event that takes place I like to have documented to show why the vehicle was down. I wish I had some "good examples" but mediocre is the best I could do and I'd have to do some digging to find...
Forum - 04/25/2018
These are tricky. The container is a 4.5 KG container, or 4500 grams. You have to get the difference between the recovered amount and charged amount, then divide by 10 as they pay per 10 grams used. Qty of 1=10grams. Your quantity...
Forum - 04/25/2018
How does "Hybrid" coverage show on the VISS / How is it listed ??? because I have a claim at this moment on a 2016 Chevrolet Volt - 1G1RC6S57GU132078 that my advisor states the LOP#8460670 which shows coverage code H should be covered but I dont see...
Added operation lines on a PDI (Prep)? - 04/26/2018
Would anyone know what the authorization requirements would be for an added operation on a PDI? Of course I can't find anything in P&P to help me. I have a prep vehicle that while the tech was test driving the new vehicle, there was an...
Forum - 05/02/2018
That is what I was talking about, however the matrix GM put out for the new policy does not clarify and makes it appear as though the warranty stops at the expiration of the base warranty. I don't have one of these but was seeking clarification in ca...
ZPTC or ZPTI - 04/04/2019
... labor is included. You usually are not allowed to get labor on a ZPTC. Even though I would love for it to be a ZPTC so it doesn't count in our CPVS, should it be a ZPTI? Also,will there be an issue with the purchase invoice showing...
Forum - 04/04/2019
Never feel bad for asking questions. I have been doing this for for 28 years and learn something new every day and make mistakes every day. We are all human. Even though the PDI's are suppose to be auto paid i have ran into the same problem.
Service Agent Installed vs Over the Counter submission - 04/17/2019
... Warranty Administrators (I'm 4yrs into my career). I would love to see a video explaining what these are and why we do them, what the differences are, what documentation is needed, and how to submit them to GM. Visual examples are a must! Format:...
Requesting payment for PDI - 04/04/2019
... like to complete the PDI's until we are paid.How to I submit a claim to get paid? LOLThank you in advance...
Forum - 04/03/2019
... the same thing happen. The only thing I can think is to make the pages fit within the window of your screen and using the "Snipping Tool" located on your computer if you are running the newer version of windows. Then you mark the area you want and it...
Forum - 03/26/2019
Recall opcodes are one and done. I'm still a little gray on what is 12 and what is 24 so I am interested in what others say. You can't do the recall again but if the part fails you can do a ZPTI using the regular operation code. Some special coverages...
Forum - 03/27/2019
... pictures of the concern. So it would be best to advise getting in touch with the PRA team and see what they would say. If they authorize it after the fact, a code will be emailed to the service manager/person who submits the request, which then can be...
R-1234YF - 05/03/2019
How can i find out whether the vehicle i'm looking up has R-1234YF? If none was needed and therefore not billed out and the Tech doesn't inform, how do you know? Regarding warranty submissions for GMThanks for your time
Working Capital - 05/06/2019
... op code 9800025 (recall A182202370) for stop sale vehicles as a ZSET transaction type with 0 dollar amount for enrollment. Do we get paid after the recall is released to complete or where do we go from here?...
Forum - 04/25/2019
The vehicle should be inspected by dealership personnel with the damage documented on the Delivery Receipt/ePOD or if delivered after hours, note damage on the Letter of Notification which must be sent to the carrier the next business day after ...
Customer reimbursement - 05/22/2019
... of claim. Customer came in for a repair, and we charged them $$$ for diag. etc. Fixed what we thought was wrong.Since then they went elsewhere and got it repaired again with supposedly the correct repair.We are now reimbursing the customer...
Forum - 05/13/2019
Refer to Global Message GCUS-9-7345: Important Change to Working Capital Assistance Program (WCAP) Payment Method. A WCAP Terms and Conditions PDF document is included within the message with additional details on the program.
Forum - 03/08/2019
... all of that usually. Sometimes he asks for invoices on regular parts. My PM can generate them but don't ask me how. I can find the orders using the Parts Workbench but I only know how to print the page out of the massive order that shows the part that...
Forum - 03/08/2019
... has a customer reimbursement statement in the document but no operation code for it, my suggestion would be to submit feedback on the policy document and ask them to clarify. They are really good about responding if it is legit....
Forum - 02/22/2019
My question to you would be is it past 72,000 miles? Was it done after January 3rd this year? that may be why there is no reimbursement etc.
Forum - 03/18/2019
labor op for f door panel/blending all other would be olh and would have the sublet repair shop adjust their rate, if they want continued overflow business I imagine they'd be willing to negotiate the labor rate
Forum - 03/22/2019
I ran into this myself recently, the explanation I received is you can only process a reimbursement for a repair that was performed before the special coverage letter was released. Once the special coverage letter is released it will only be paid if ...
Forum - 03/15/2019
... Courtesy Transportation loans and rentals. So is that effectively saying there's no more $38 dollar rentals unless through one of the preferred rental agencies? ...
Forum - 03/15/2019
Hi rchaney - not sure there is a right or wrong way (I have been unable to locate a policy document or bulletin supporting this situation). As a best practice, I typically start with a more current MY LTG and work my way back, to locate the appropriate...
Forum - 03/13/2019
This PI states that you can claim diagnostic time related to the repair. I never said I wanted to claim an hour. Whether it is known or not there is a diagnostic process to follow published in the document and if the technician performs the steps required...
Forum - 03/08/2019
...
GM DBC Chat - 06/24/2019
So was just seeing if anyone had any information on what is going on with GM's DBC Chat? All last week it was telling me to check back during normal hours M-F 8A-8P Eastern Time (I'm at work from 8a-4p, so it was normal hours). I checked this...
Tech Write Up - 07/09/2019
... This was a very lengthy job...I am going to have to H-Route this claim as it has OLH. Do I need to have a reprint done of the job card and make the tech do his typed write up on the back of a reprint of the job card?Please help!...
Forum - 07/30/2019
... paint defects affected the majority of the outer body panels. The dealer was advised to thoroughly document the issue, include pictures, and submit with the complete body color/clear coat labor operation....
Transportation Delivery Receipt Access - 07/30/2019
Hi,Does anyone know how to update the email for who receives the delivery receipt from the transportation company? I know I have done this in the past, but I can't remember what I did.
... labor is included. You usually are not allowed to get labor on a ZPTC. Even though I would love for it to be a ZPTC so it doesn't count in our CPVS, should it be a ZPTI? Also,will there be an issue with the purchase invoice showing...
Forum - 04/04/2019
Never feel bad for asking questions. I have been doing this for for 28 years and learn something new every day and make mistakes every day. We are all human. Even though the PDI's are suppose to be auto paid i have ran into the same problem.
Service Agent Installed vs Over the Counter submission - 04/17/2019
... Warranty Administrators (I'm 4yrs into my career). I would love to see a video explaining what these are and why we do them, what the differences are, what documentation is needed, and how to submit them to GM. Visual examples are a must! Format:...
Requesting payment for PDI - 04/04/2019
... like to complete the PDI's until we are paid.How to I submit a claim to get paid? LOLThank you in advance...
Forum - 04/03/2019
... the same thing happen. The only thing I can think is to make the pages fit within the window of your screen and using the "Snipping Tool" located on your computer if you are running the newer version of windows. Then you mark the area you want and it...
Forum - 03/26/2019
Recall opcodes are one and done. I'm still a little gray on what is 12 and what is 24 so I am interested in what others say. You can't do the recall again but if the part fails you can do a ZPTI using the regular operation code. Some special coverages...
Forum - 03/27/2019
... pictures of the concern. So it would be best to advise getting in touch with the PRA team and see what they would say. If they authorize it after the fact, a code will be emailed to the service manager/person who submits the request, which then can be...
R-1234YF - 05/03/2019
How can i find out whether the vehicle i'm looking up has R-1234YF? If none was needed and therefore not billed out and the Tech doesn't inform, how do you know? Regarding warranty submissions for GMThanks for your time
Working Capital - 05/06/2019
... op code 9800025 (recall A182202370) for stop sale vehicles as a ZSET transaction type with 0 dollar amount for enrollment. Do we get paid after the recall is released to complete or where do we go from here?...
Forum - 04/25/2019
The vehicle should be inspected by dealership personnel with the damage documented on the Delivery Receipt/ePOD or if delivered after hours, note damage on the Letter of Notification which must be sent to the carrier the next business day after ...
Customer reimbursement - 05/22/2019
... of claim. Customer came in for a repair, and we charged them $$$ for diag. etc. Fixed what we thought was wrong.Since then they went elsewhere and got it repaired again with supposedly the correct repair.We are now reimbursing the customer...
Forum - 05/13/2019
Refer to Global Message GCUS-9-7345: Important Change to Working Capital Assistance Program (WCAP) Payment Method. A WCAP Terms and Conditions PDF document is included within the message with additional details on the program.
Forum - 03/08/2019
... all of that usually. Sometimes he asks for invoices on regular parts. My PM can generate them but don't ask me how. I can find the orders using the Parts Workbench but I only know how to print the page out of the massive order that shows the part that...
Forum - 03/08/2019
... has a customer reimbursement statement in the document but no operation code for it, my suggestion would be to submit feedback on the policy document and ask them to clarify. They are really good about responding if it is legit....
Forum - 02/22/2019
My question to you would be is it past 72,000 miles? Was it done after January 3rd this year? that may be why there is no reimbursement etc.
Forum - 03/18/2019
labor op for f door panel/blending all other would be olh and would have the sublet repair shop adjust their rate, if they want continued overflow business I imagine they'd be willing to negotiate the labor rate
Forum - 03/22/2019
I ran into this myself recently, the explanation I received is you can only process a reimbursement for a repair that was performed before the special coverage letter was released. Once the special coverage letter is released it will only be paid if ...
Forum - 03/15/2019
... Courtesy Transportation loans and rentals. So is that effectively saying there's no more $38 dollar rentals unless through one of the preferred rental agencies? ...
Forum - 03/15/2019
Hi rchaney - not sure there is a right or wrong way (I have been unable to locate a policy document or bulletin supporting this situation). As a best practice, I typically start with a more current MY LTG and work my way back, to locate the appropriate...
Forum - 03/13/2019
This PI states that you can claim diagnostic time related to the repair. I never said I wanted to claim an hour. Whether it is known or not there is a diagnostic process to follow published in the document and if the technician performs the steps required...
Forum - 03/08/2019
...
GM DBC Chat - 06/24/2019
So was just seeing if anyone had any information on what is going on with GM's DBC Chat? All last week it was telling me to check back during normal hours M-F 8A-8P Eastern Time (I'm at work from 8a-4p, so it was normal hours). I checked this...
Tech Write Up - 07/09/2019
... This was a very lengthy job...I am going to have to H-Route this claim as it has OLH. Do I need to have a reprint done of the job card and make the tech do his typed write up on the back of a reprint of the job card?Please help!...
Forum - 07/30/2019
... paint defects affected the majority of the outer body panels. The dealer was advised to thoroughly document the issue, include pictures, and submit with the complete body color/clear coat labor operation....
Transportation Delivery Receipt Access - 07/30/2019
Hi,Does anyone know how to update the email for who receives the delivery receipt from the transportation company? I know I have done this in the past, but I can't remember what I did.
Forum - 08/09/2019
According to the labor op you are using the diagnosis, reconditioning and other repairs should be submitted in OLH. OLH has to be documented by clock time when reconditioning begins and completed. Hope this helps.
Forum - 08/08/2019
If the technician if flagged the 1.0 variable diagnosis time you need to make sure his explanation is good enough to back up his clock time so you don't take a chance of being debited back if you are ever audited.
Forum - 08/12/2019
While this particular labor operation does not have an add for variable diagnostics; it does include a note that diagnosis, reconditioning, and other repair time is to be submitted in the OLH field. The time claimed in OLH must be supported...
Forum - 08/22/2019
If they don't reject, I would just move on. If they reject then stop and make further inquiries. I know it is hard to believe that GM would be inconsistent with instructions related to warranty submission... :lol:
Forum - 08/23/2019
... by all kinds of companies now that we've never been set up with. We've had to track down who the actually carrier was that made the delivery and then get our delivery receipt. Is there a listing somewhere that has the carriers website or...
Forum - 08/01/2019
Your warranty line is the only line that should have to have time stamps from the technicians along with good supporting documentation from them. The customer pay line does not have to have any time stamps since it was customer pay.
Forum - 07/10/2019
Refer to bullentin # 01-03-10-003R. This should help. I always try to make sure the tech has the TPC & the DOT # ready for me before i start. Hope this helps you.
Forum - 05/29/2019
Could it be a Misbuild situation? That may be another option to look into. I got a car in, years ago, with 3 painted door handles and 1 chrome! I used the misbuild option, as it was clearly not transportation damage
(NEW) Administrative Allowance Help Card - 05/29/2019
Certain components and/or services are eligible for an administrative allowance. Administrative Allowances are claimed in the Net/Administrative Allowance fi eld of the transaction.Download Card
Forum - 06/12/2019
Wow! that is the craziest service dept story I have heard yet! Glad it was stopped before any more damage was done. try to be nice and what do you get, right?
Forum - 06/14/2019
Ok thanks. The data chart 06-08-47-001 is confusing though because most the programming we're doing are recalls and none of those LOP's are on that chart. In that case, do we just look for the module and the first two digits should still ...
Forum - 06/13/2019
... for the "Programming" code or will it accept the "Programming - Setup" code? I don't know if you can answer that MaryRuble, but I'm just throwing it out there for anyone who may be able to answer. ...
How to get paid for Dye testing? - 06/19/2019
... us to check on his next oil change for the leak. We have Dye on the RO. Now, GM doesn't want Repair Orders left open to wait for this customer to come back, so do we just have to write off the dye on the current RO? ...
Forum - 06/19/2019
I believe, but could be wrong, that you claim it once the leak is identified as warrantable and perform the repair (referencing back to when dye was put in). That is what I have done with AC leak analysis time
Forum - 06/20/2019
Is this corrected? When you get that error it is usually an issue with looking up the correct pay time. It might depend on a vheicle option. If you post the VIN one of us can double check it for you.
Forum - 09/27/2019
I don't think they realize the error in that bulletin. They use more the a-f & s in the wcc's. You are entering the programming in the dependency field and any others in the correction, right?
Forum - 09/13/2019
Good Morning, So if you are just replacing the Key Fob, what is the warranty on that? I was told to review Document #4258337 under what is not covered in the Maintenance - P&P. So Key Fob is it 12 months or Bumper/Bumper? Please advise....
labor op 8480578 bulletin 16-na-411 reprogramming TCM & ECM - 09/13/2019
I'm confused on whether this is covered by powertrain or not. I've had one pay at 56174 miles and I've done policy calculator on ones with 45671 miles.What is the correct way to do these....warranty or policy?
Forum - 09/16/2019
You get 60 days to get them submitted. After that you can H-route them with an explanation. I haven't had any that they refused but don't leave them sitting that long.
Forum - 09/16/2019
I've always been told the software coverage applies to the component coverage. GM's submission system disagrees with me from time to time. I have made that argument and gotten something paid but I don't have anything that I can give you to prove it.
Forum - 08/23/2019
Another good resource is right here on J&L. Go to the header page under news, search library, Then scroll down to transportation claims. Lot's of good information.
Forum - 08/28/2019
Hi there , First did the part number change ? check with your parts dept and verify. unless i have been doing it wrong the part numbers have to match unless it has superceded. Did you claim as a ZPTI trans type ?
Forum - 08/29/2019
Is there a secrect to making sure the codes documented are still on the delivery receipt when it's emailed? Our check-in girl has taken pictures of the device showing the damage codes, but when then delivery receipt is emailed they are not...
Forum - 12/09/2019
OUR LABOR RATE IS 128.98. IM NOT SURE WHAT THE NVD IS?? IVE ONLY BEEN DOIN THIS FOR A FEW MONTHS, AND I ALSO WASNT SURE IF I WAS USING THE CORRECT LABOR OB FOR THAT DAMAGE CODE
Forum - 12/03/2019
I stick to the diag listed, for batteries (as long as there is a supporting punch and notes), simply because they are verifying an issue and setting up GR8. After that, the machine is doing the rest...
According to the labor op you are using the diagnosis, reconditioning and other repairs should be submitted in OLH. OLH has to be documented by clock time when reconditioning begins and completed. Hope this helps.
Forum - 08/08/2019
If the technician if flagged the 1.0 variable diagnosis time you need to make sure his explanation is good enough to back up his clock time so you don't take a chance of being debited back if you are ever audited.
Forum - 08/12/2019
While this particular labor operation does not have an add for variable diagnostics; it does include a note that diagnosis, reconditioning, and other repair time is to be submitted in the OLH field. The time claimed in OLH must be supported...
Forum - 08/22/2019
If they don't reject, I would just move on. If they reject then stop and make further inquiries. I know it is hard to believe that GM would be inconsistent with instructions related to warranty submission... :lol:
Forum - 08/23/2019
... by all kinds of companies now that we've never been set up with. We've had to track down who the actually carrier was that made the delivery and then get our delivery receipt. Is there a listing somewhere that has the carriers website or...
Forum - 08/01/2019
Your warranty line is the only line that should have to have time stamps from the technicians along with good supporting documentation from them. The customer pay line does not have to have any time stamps since it was customer pay.
Forum - 07/10/2019
Refer to bullentin # 01-03-10-003R. This should help. I always try to make sure the tech has the TPC & the DOT # ready for me before i start. Hope this helps you.
Forum - 05/29/2019
Could it be a Misbuild situation? That may be another option to look into. I got a car in, years ago, with 3 painted door handles and 1 chrome! I used the misbuild option, as it was clearly not transportation damage
(NEW) Administrative Allowance Help Card - 05/29/2019
Certain components and/or services are eligible for an administrative allowance. Administrative Allowances are claimed in the Net/Administrative Allowance fi eld of the transaction.Download Card
Forum - 06/12/2019
Wow! that is the craziest service dept story I have heard yet! Glad it was stopped before any more damage was done. try to be nice and what do you get, right?
Forum - 06/14/2019
Ok thanks. The data chart 06-08-47-001 is confusing though because most the programming we're doing are recalls and none of those LOP's are on that chart. In that case, do we just look for the module and the first two digits should still ...
Forum - 06/13/2019
... for the "Programming" code or will it accept the "Programming - Setup" code? I don't know if you can answer that MaryRuble, but I'm just throwing it out there for anyone who may be able to answer. ...
How to get paid for Dye testing? - 06/19/2019
... us to check on his next oil change for the leak. We have Dye on the RO. Now, GM doesn't want Repair Orders left open to wait for this customer to come back, so do we just have to write off the dye on the current RO? ...
Forum - 06/19/2019
I believe, but could be wrong, that you claim it once the leak is identified as warrantable and perform the repair (referencing back to when dye was put in). That is what I have done with AC leak analysis time
Forum - 06/20/2019
Is this corrected? When you get that error it is usually an issue with looking up the correct pay time. It might depend on a vheicle option. If you post the VIN one of us can double check it for you.
Forum - 09/27/2019
I don't think they realize the error in that bulletin. They use more the a-f & s in the wcc's. You are entering the programming in the dependency field and any others in the correction, right?
Forum - 09/13/2019
Good Morning, So if you are just replacing the Key Fob, what is the warranty on that? I was told to review Document #4258337 under what is not covered in the Maintenance - P&P. So Key Fob is it 12 months or Bumper/Bumper? Please advise....
labor op 8480578 bulletin 16-na-411 reprogramming TCM & ECM - 09/13/2019
I'm confused on whether this is covered by powertrain or not. I've had one pay at 56174 miles and I've done policy calculator on ones with 45671 miles.What is the correct way to do these....warranty or policy?
Forum - 09/16/2019
You get 60 days to get them submitted. After that you can H-route them with an explanation. I haven't had any that they refused but don't leave them sitting that long.
Forum - 09/16/2019
I've always been told the software coverage applies to the component coverage. GM's submission system disagrees with me from time to time. I have made that argument and gotten something paid but I don't have anything that I can give you to prove it.
Forum - 08/23/2019
Another good resource is right here on J&L. Go to the header page under news, search library, Then scroll down to transportation claims. Lot's of good information.
Forum - 08/28/2019
Hi there , First did the part number change ? check with your parts dept and verify. unless i have been doing it wrong the part numbers have to match unless it has superceded. Did you claim as a ZPTI trans type ?
Forum - 08/29/2019
Is there a secrect to making sure the codes documented are still on the delivery receipt when it's emailed? Our check-in girl has taken pictures of the device showing the damage codes, but when then delivery receipt is emailed they are not...
Forum - 12/09/2019
OUR LABOR RATE IS 128.98. IM NOT SURE WHAT THE NVD IS?? IVE ONLY BEEN DOIN THIS FOR A FEW MONTHS, AND I ALSO WASNT SURE IF I WAS USING THE CORRECT LABOR OB FOR THAT DAMAGE CODE
Forum - 12/03/2019
I stick to the diag listed, for batteries (as long as there is a supporting punch and notes), simply because they are verifying an issue and setting up GR8. After that, the machine is doing the rest...
Warranty $ List? Gm Global - 12/03/2019
... way of Global Connect to be able to see how many claims I have processed and more importantly the dollar amount collected on each transaction? And if not is there another route I can go to obtain that info? Need to be able to see how much money I have collected....
Forum - 10/16/2019
Without doing a great deal of research I'd probably look up the operation code for the module that he recalibrated. Use that as the closest labor operation, should pay straight time based on actual punch time and it should be less than module replace...
CUSTOMER REIMBURSEMENT - 10/16/2019
A customer came in back in July to have a repair done and now there is a Special Coverage for it. His vehicle is within the time parameters, he should be reimbursed. BUT....I have no clue how to do this and I am losing my mind trying to figure...
Forum - 10/16/2019
You can double check by using the Job Aid to run the part number for the bolts, then if it is listed under the opcode, I would do as you stated. Run time and use the base operation with OLH as required to extract the bolts/inserts.
Forum - 09/19/2019
Resubmit them in GWM. I had started a case Monday, for same issue, and it was on their end. I had attached documents, per my DBC chat, and when I submitted they paid. The dude at DBC had told me to see the bulletin, but I had already mulled it over enough...
Forum - 11/06/2019
Please refer to document 07-00-89-037N. if it is an overnight repair you may claim up to $38.00 per day. If it is a CTP vehicle you can claim up to $42.00 per day or $21.00 for same/partial day rentals. I hope this has been of some ...
Forum - 11/08/2019
... is treated like any other. Run as a ZPTC. Cut a check, put all the proper documentation on both the job card and the check, and put the full amount of reimbursement in NET ITEMS - CUSTOMER REIMBURSEMENT with the check number...
Forum - 11/08/2019
... shop presented their original paid invoice, the failed part, and all necessary information / documentation. A check was cut in the independant shop's name and all required information put onto the check and job card. Ran it as a ZPTC...
PET and Diagnostic Time - 11/09/2019
... claims that I didn't submit diagnosis, but it was for other reasons. No supporting time documentation. Write up didn't justify. Are we not supposed to have diagnosis time at all on a policy claim? If not, when the PET is...
Forum - 03/24/2020
... back for not having them. I need information to confirm they need to be completed. When you talk about money taken away, maybe someone will listen. Thank you...
Forum - 03/25/2020
... is correct and there are no errors then I 'h' route it and attach a copy of the SPS printout for documentation....
Forum - 03/23/2020
Your Policy Evalutaion Tool is supposed to be done after diagnosis and before repair. The radio would have been ordered as an exchange unit and only labor factored in the PET. Not sure you can go backwards on that now. Call your Warranty Specialist a...
Error Code 809: no master warranty found - 03/31/2020
I have parts warranty claim on an 2005 Silverado that I'm trying to submit but it was rejected for error code 809: no master warranty found. (can't be authorized must be corrected) Anyone know how to fix this?I double checked the vin and its correct,...
Forum - 04/01/2020
I am at a loss then. I'm sure you have already double checked that it wasn't a clerical error. Try reaching out to DBC and see what they say
Forum - 04/02/2020
My claims have slowed down, as has our customer sales. To pass my free time, I am assisting the housekeeping staff in keeping our facility sanitzed.
Forum - 03/03/2020
... we diagnosed and ordered part, in the comment. We don't run a pet, if that is the circumstance. Would it be a good practice to scan the referenced jobcard and attach, in place of a pet?...
Forum - 03/11/2020
Look up the Authorization Matrix. I dont think SM auths closest labor op though. Unless I misunderstood the reason
GM REP VEHICLE ACCESSORIES - 02/14/2020
It's been YEARS since I've done any kind of claim on something like this. A GM rep had a pdi delivered to us for his personal use and we installed a tonneau cover on it. How in the world do I go about getting a claim paid for this? Is...
ENGINE CORE DAMAGED - 01/17/2020
... and i am to submit for it on my warranty claim. Is this right ? And if it is right, where do i put the amount ? in my 40 years of doing this I have never heard of this....
In-service Date? - 01/16/2020
... easily found on IVH. But then it doesn't tell us how or where to find it on the IVH. Would someone tell me please? ...
Forum - 01/16/2020
CPO Limited Coverage requires DMA approval for labor ops in that list, but my understanding is that DMA approval has to be before work is done. Please let me know if my info is incorrect.
Forum - 01/17/2020
Yeah you just have to submit it with a rollback authorization. I would be careful about documentation. Make sure you identify when the error took place and use language that you verified the current correct mileage.
Programming/Setup code list - 01/08/2020
So dumb question, I know I know no question is dumb.Was told by a couple of my techs that they don't always get a "setup" code. Is there a list that says certain labor ops should have a setup code?
Forum - 01/15/2020
You are correct, Mark. I have done a few of these in the past and had a little cheatsheet on it because I could not remember to select policy which was required to make the claims go thru.
Forum - 12/16/2019
... to labor operation, pick up box replace, with parts and labor for the tonneau cover claimed. Documentation supported the request. After review by the WSC the transaction was accepted for payment....
... way of Global Connect to be able to see how many claims I have processed and more importantly the dollar amount collected on each transaction? And if not is there another route I can go to obtain that info? Need to be able to see how much money I have collected....
Forum - 10/16/2019
Without doing a great deal of research I'd probably look up the operation code for the module that he recalibrated. Use that as the closest labor operation, should pay straight time based on actual punch time and it should be less than module replace...
CUSTOMER REIMBURSEMENT - 10/16/2019
A customer came in back in July to have a repair done and now there is a Special Coverage for it. His vehicle is within the time parameters, he should be reimbursed. BUT....I have no clue how to do this and I am losing my mind trying to figure...
Forum - 10/16/2019
You can double check by using the Job Aid to run the part number for the bolts, then if it is listed under the opcode, I would do as you stated. Run time and use the base operation with OLH as required to extract the bolts/inserts.
Forum - 09/19/2019
Resubmit them in GWM. I had started a case Monday, for same issue, and it was on their end. I had attached documents, per my DBC chat, and when I submitted they paid. The dude at DBC had told me to see the bulletin, but I had already mulled it over enough...
Forum - 11/06/2019
Please refer to document 07-00-89-037N. if it is an overnight repair you may claim up to $38.00 per day. If it is a CTP vehicle you can claim up to $42.00 per day or $21.00 for same/partial day rentals. I hope this has been of some ...
Forum - 11/08/2019
... is treated like any other. Run as a ZPTC. Cut a check, put all the proper documentation on both the job card and the check, and put the full amount of reimbursement in NET ITEMS - CUSTOMER REIMBURSEMENT with the check number...
Forum - 11/08/2019
... shop presented their original paid invoice, the failed part, and all necessary information / documentation. A check was cut in the independant shop's name and all required information put onto the check and job card. Ran it as a ZPTC...
PET and Diagnostic Time - 11/09/2019
... claims that I didn't submit diagnosis, but it was for other reasons. No supporting time documentation. Write up didn't justify. Are we not supposed to have diagnosis time at all on a policy claim? If not, when the PET is...
Forum - 03/24/2020
... back for not having them. I need information to confirm they need to be completed. When you talk about money taken away, maybe someone will listen. Thank you...
Forum - 03/25/2020
... is correct and there are no errors then I 'h' route it and attach a copy of the SPS printout for documentation....
Forum - 03/23/2020
Your Policy Evalutaion Tool is supposed to be done after diagnosis and before repair. The radio would have been ordered as an exchange unit and only labor factored in the PET. Not sure you can go backwards on that now. Call your Warranty Specialist a...
Error Code 809: no master warranty found - 03/31/2020
I have parts warranty claim on an 2005 Silverado that I'm trying to submit but it was rejected for error code 809: no master warranty found. (can't be authorized must be corrected) Anyone know how to fix this?I double checked the vin and its correct,...
Forum - 04/01/2020
I am at a loss then. I'm sure you have already double checked that it wasn't a clerical error. Try reaching out to DBC and see what they say
Forum - 04/02/2020
My claims have slowed down, as has our customer sales. To pass my free time, I am assisting the housekeeping staff in keeping our facility sanitzed.
Forum - 03/03/2020
... we diagnosed and ordered part, in the comment. We don't run a pet, if that is the circumstance. Would it be a good practice to scan the referenced jobcard and attach, in place of a pet?...
Forum - 03/11/2020
Look up the Authorization Matrix. I dont think SM auths closest labor op though. Unless I misunderstood the reason
GM REP VEHICLE ACCESSORIES - 02/14/2020
It's been YEARS since I've done any kind of claim on something like this. A GM rep had a pdi delivered to us for his personal use and we installed a tonneau cover on it. How in the world do I go about getting a claim paid for this? Is...
ENGINE CORE DAMAGED - 01/17/2020
... and i am to submit for it on my warranty claim. Is this right ? And if it is right, where do i put the amount ? in my 40 years of doing this I have never heard of this....
In-service Date? - 01/16/2020
... easily found on IVH. But then it doesn't tell us how or where to find it on the IVH. Would someone tell me please? ...
Forum - 01/16/2020
CPO Limited Coverage requires DMA approval for labor ops in that list, but my understanding is that DMA approval has to be before work is done. Please let me know if my info is incorrect.
Forum - 01/17/2020
Yeah you just have to submit it with a rollback authorization. I would be careful about documentation. Make sure you identify when the error took place and use language that you verified the current correct mileage.
Programming/Setup code list - 01/08/2020
So dumb question, I know I know no question is dumb.Was told by a couple of my techs that they don't always get a "setup" code. Is there a list that says certain labor ops should have a setup code?
Forum - 01/15/2020
You are correct, Mark. I have done a few of these in the past and had a little cheatsheet on it because I could not remember to select policy which was required to make the claims go thru.
Forum - 12/16/2019
... to labor operation, pick up box replace, with parts and labor for the tonneau cover claimed. Documentation supported the request. After review by the WSC the transaction was accepted for payment....
Forum - 12/19/2019
That's the thing, it doesn't show as a powertrain covered item. My GM Warranty Manager even agreed that it's not covered by powertrain. The catalytic converter is only covered by emissions and diesel limited warranty.
Re: GMIN NUMBERS - 07/21/2015
Not sure as I don't do the dealership set up, but when I moved from one dealer to another, they tried to use my social security #. Unfortunately, it didn't work and they made me a new number. I had to call DBC to get them to blend the two numbers together...
NEW GLOBAL - 07/16/2015
... the new site! Also, the only manual they have is the P/P. Both people I spoke to are not getting what I'm saying. Right now, when you click on P/P you are at the GM dealerships polices, procedures and guides. There are no guides on the new site. So...
GMIN NUMBERS - 07/17/2015
... service advisor who had previously worked at a different GM dealer and therefore had a GMIN. He does not know it and no one seems to be able to obtain it, does anyone know how to get hold of someone's GMIN? We've called the help desk and his previous...
Re: NEW GLOBAL - 07/17/2015
... When I open that, all of the user manuals come up. I signed in about two weeks ago, so maybe if you just did it, they have to get you set up? I don't remember having all of those when I first signed up....
Re: SERVICE CONTRACTS CHEVPMUs1N18 - 07/28/2015
... to get your customer pay labor rates. You treat these warranty claims as customer pay rates is what I am getting at. ...
Re: Claim $$ we could be missing... - 08/06/2015
There are certain repair situations where leak analyze time can be claimed if the tech documents his procedures. Info on this can be found in SI under Preface-Preface-Fluid leak analyze or A/C system analyze--Also more descriptive info can be found in...
Re: Over The Counter Parts Warranty - 01/29/2015
I submit mine on a parts invoice but there should be an explanation of the concern and basic cause that you can use. We don't put them on a service job card since it's just a part return.
Keys for Life Program - 05/27/2015
... of days for regular warranty. Must I use an A to get them paid when the vehicles are over 3/36? Doesn't seem fair considering the labor operation code is specically set up for this....
Re: What Would You Do - 02/15 - 02/10/2015
I have to agree Roadside assistance should have been called to tow the vehicle doesn't look like the customer was too concerned about the vehicle being unsafe to drive, send them the bill..
Re: ACCESSORY INSTALLS - 02/10/2015
YOU DON'T NEED LABOR TIME OR PART NUMBERS FOR THIS, GO INTO THE LABOR TIME GUIDE FOR DEALER INSTALLED GM ACCESSORIES INSTALLATION , EACH PART THAT WAS INSTALLED HAS ITS OWN LABOR OP ,MAKE A LINE FOR EACH ACCESSORY SUBMIT THE LABOR OP ONLY !! HOPE THI...
ST labor ops on new model vehicles - 02/27/2015
Searching for solution to this situation, a 'what would you do' if you will... had in a new 2015 Colorado 4WD that had to have the rear side door latch replaced (p/n 13592258). The LTG in SI shows ST for time for labor op 2061720. Tech has 2+ hours...
2015 and 2 Year Maintenance - 03/19/2015
... today, but one of my advisors billed a 2015 Malibu service to warranty but on the VIS, the vehicle doesn't include it in the list of applicable warranties. Did I miss something? I thought ALL new vehicles came with the 2 years of maintenance....
more than one sublet on one repair line - 04/20/2015
I have an Avalanche that we had to redo the plastic moldings. The bulletin called for ordering the materials from an outside vendor. However, we did not have the proper equipment to apply the new coating and sublet the work to Line-X. I don't remember...
Re: Just a quick check to make sure I'm not the only one losing it - 10/09/2014
... drives me nuts,and all the parts they want sent back them decided they dont want them anymore !! what gives !!! yea and if you are on reynolds the older model vehicles wont fly causes a VIN not on file...!! ...
Help!! GMPP claims w/electronic exchanges - 10/21/2014
I have 2 claims rejecting for GMPP electronic exchanges. It's telling me that dealers don't have the authority to submit for labor op 3420840. Does anyone know the trick when dealing with GMPP on these type of claims. I'm getting no help from DBC o...
Labor op ? - 10/07/2014
i am looking for a labor op for door vent visors on a 2015 GMC Sierra..part no 1932763..these are customer purchased items and dealer installed parts, and a claim with zset needs to be submitted showing these parts are on this vehicle. problem is I cant...
Special Coverage - 11/17/2014
I'm pretty sure that if a vehicle is within warranty time and mileage limits but has a special coverage for a repair, don't we still use regular warranty labor ops/times for the repair? We replaced the water pump on a 2013 Sonic that is eligible for...
Re: What Would You Do - 11/14 - 12/12/2014
Was additional time paid to the technician for having to do labor beyond the scope of the recall? If so, how was it claimed? (Or, how could it be claimed if it was not done in this instance.)
Re: Flush Code Required Labor Ops - 02/05/2016
... SI and I did not see it in any of the manuals. I may have received it at warranty training. If you would like a copy, I could fax or email it to you. ...
Recall 15577 - label - customer installed? - 02/08/2016
Just wanted to know how you guys will be handling this recall. They will send the label directly to the customer, and if the client doesn't feel comfortable installing it on their own then they can bring it to the dealer. So if the client shows an...
Re: Rental Only labor op - 01/25/2016
If your on adp, go back into global warranty, click on view transactions by job card #, put in that specific job card # for the rental your wanting to add. select the line to add the credit to under actions. click on the adjustment and go to rental and...
Re: DEALERTRACK - 01/26/2016
I only use the DMS because I have to. I wish that the special codes could be used in Global Connect when you are dealer elite. I don't see the reason with today's technology, that Global hasn't been able to make modifications to do so.
Re: DEALERTRACK - 01/15/2016
We have DealerTrack and I just started working warranty back in October and I don't even try to file any part warranties on it, because they reject every time. I just go straight to Global.
INVALID ON PMT - 01/24/2016
I just wanna know if there's something wrong with the way the ROs are getting booked or closed out.. Or what are we doing that isn't right. Every time a warranty ticket is closed out, it goes into the PMT screen and every single RO status is INVALID....
That's the thing, it doesn't show as a powertrain covered item. My GM Warranty Manager even agreed that it's not covered by powertrain. The catalytic converter is only covered by emissions and diesel limited warranty.
Re: GMIN NUMBERS - 07/21/2015
Not sure as I don't do the dealership set up, but when I moved from one dealer to another, they tried to use my social security #. Unfortunately, it didn't work and they made me a new number. I had to call DBC to get them to blend the two numbers together...
NEW GLOBAL - 07/16/2015
... the new site! Also, the only manual they have is the P/P. Both people I spoke to are not getting what I'm saying. Right now, when you click on P/P you are at the GM dealerships polices, procedures and guides. There are no guides on the new site. So...
GMIN NUMBERS - 07/17/2015
... service advisor who had previously worked at a different GM dealer and therefore had a GMIN. He does not know it and no one seems to be able to obtain it, does anyone know how to get hold of someone's GMIN? We've called the help desk and his previous...
Re: NEW GLOBAL - 07/17/2015
... When I open that, all of the user manuals come up. I signed in about two weeks ago, so maybe if you just did it, they have to get you set up? I don't remember having all of those when I first signed up....
Re: SERVICE CONTRACTS CHEVPMUs1N18 - 07/28/2015
... to get your customer pay labor rates. You treat these warranty claims as customer pay rates is what I am getting at. ...
Re: Claim $$ we could be missing... - 08/06/2015
There are certain repair situations where leak analyze time can be claimed if the tech documents his procedures. Info on this can be found in SI under Preface-Preface-Fluid leak analyze or A/C system analyze--Also more descriptive info can be found in...
Re: Over The Counter Parts Warranty - 01/29/2015
I submit mine on a parts invoice but there should be an explanation of the concern and basic cause that you can use. We don't put them on a service job card since it's just a part return.
Keys for Life Program - 05/27/2015
... of days for regular warranty. Must I use an A to get them paid when the vehicles are over 3/36? Doesn't seem fair considering the labor operation code is specically set up for this....
Re: What Would You Do - 02/15 - 02/10/2015
I have to agree Roadside assistance should have been called to tow the vehicle doesn't look like the customer was too concerned about the vehicle being unsafe to drive, send them the bill..
Re: ACCESSORY INSTALLS - 02/10/2015
YOU DON'T NEED LABOR TIME OR PART NUMBERS FOR THIS, GO INTO THE LABOR TIME GUIDE FOR DEALER INSTALLED GM ACCESSORIES INSTALLATION , EACH PART THAT WAS INSTALLED HAS ITS OWN LABOR OP ,MAKE A LINE FOR EACH ACCESSORY SUBMIT THE LABOR OP ONLY !! HOPE THI...
ST labor ops on new model vehicles - 02/27/2015
Searching for solution to this situation, a 'what would you do' if you will... had in a new 2015 Colorado 4WD that had to have the rear side door latch replaced (p/n 13592258). The LTG in SI shows ST for time for labor op 2061720. Tech has 2+ hours...
2015 and 2 Year Maintenance - 03/19/2015
... today, but one of my advisors billed a 2015 Malibu service to warranty but on the VIS, the vehicle doesn't include it in the list of applicable warranties. Did I miss something? I thought ALL new vehicles came with the 2 years of maintenance....
more than one sublet on one repair line - 04/20/2015
I have an Avalanche that we had to redo the plastic moldings. The bulletin called for ordering the materials from an outside vendor. However, we did not have the proper equipment to apply the new coating and sublet the work to Line-X. I don't remember...
Re: Just a quick check to make sure I'm not the only one losing it - 10/09/2014
... drives me nuts,and all the parts they want sent back them decided they dont want them anymore !! what gives !!! yea and if you are on reynolds the older model vehicles wont fly causes a VIN not on file...!! ...
Help!! GMPP claims w/electronic exchanges - 10/21/2014
I have 2 claims rejecting for GMPP electronic exchanges. It's telling me that dealers don't have the authority to submit for labor op 3420840. Does anyone know the trick when dealing with GMPP on these type of claims. I'm getting no help from DBC o...
Labor op ? - 10/07/2014
i am looking for a labor op for door vent visors on a 2015 GMC Sierra..part no 1932763..these are customer purchased items and dealer installed parts, and a claim with zset needs to be submitted showing these parts are on this vehicle. problem is I cant...
Special Coverage - 11/17/2014
I'm pretty sure that if a vehicle is within warranty time and mileage limits but has a special coverage for a repair, don't we still use regular warranty labor ops/times for the repair? We replaced the water pump on a 2013 Sonic that is eligible for...
Re: What Would You Do - 11/14 - 12/12/2014
Was additional time paid to the technician for having to do labor beyond the scope of the recall? If so, how was it claimed? (Or, how could it be claimed if it was not done in this instance.)
Re: Flush Code Required Labor Ops - 02/05/2016
... SI and I did not see it in any of the manuals. I may have received it at warranty training. If you would like a copy, I could fax or email it to you. ...
Recall 15577 - label - customer installed? - 02/08/2016
Just wanted to know how you guys will be handling this recall. They will send the label directly to the customer, and if the client doesn't feel comfortable installing it on their own then they can bring it to the dealer. So if the client shows an...
Re: Rental Only labor op - 01/25/2016
If your on adp, go back into global warranty, click on view transactions by job card #, put in that specific job card # for the rental your wanting to add. select the line to add the credit to under actions. click on the adjustment and go to rental and...
Re: DEALERTRACK - 01/26/2016
I only use the DMS because I have to. I wish that the special codes could be used in Global Connect when you are dealer elite. I don't see the reason with today's technology, that Global hasn't been able to make modifications to do so.
Re: DEALERTRACK - 01/15/2016
We have DealerTrack and I just started working warranty back in October and I don't even try to file any part warranties on it, because they reject every time. I just go straight to Global.
INVALID ON PMT - 01/24/2016
I just wanna know if there's something wrong with the way the ROs are getting booked or closed out.. Or what are we doing that isn't right. Every time a warranty ticket is closed out, it goes into the PMT screen and every single RO status is INVALID....
Re: CORE CHARGE - 03/03/2016
Thanks for all your answers ladies/gentlemen. I was just fixing to ask this same question. Can we go one step further and someone clarify for me if the core charge/claim is held against us and bring up our "net item". We've had trouble getting that...
Re: DEALERTRACK - 03/14/2016
I have never in my years of doing warranty claims come across soo many steps to submit a claim as there are on DEALER TRACK...Think i will stay with GLOBAL CONNECT for a while till i can get this figured out.....
Re: Flush Code Required Labor Ops - 04/25/2016
... SI and I did not see it in any of the manuals. I may have received it at warranty training. If you would like a copy, I could fax or email it to you. [/quote] ...
ENGINE OVERHAUL - 02/25/2016
IS THERE A SECRET TO FINDING THE LABOR OP FOR AN ENGINE OVERHAUL ON A 2013 SIERRA 2500 DIESEL? AND MAYBE A LIST OF PARTS THAT GO ON THE OVERHAUL JOB? MY ADVISOR WANTS ME TO DOUBLE CHECK A REPAIR BEFORE WE DO ANYTHING FOR WARRANTY.
Re: ENGINE OVERHAUL - 02/25/2016
I don't think there is a labor op for engine overhaul, usually the tech would check the vehicle out and find the cause of the engine failure and list of parts needed to fix it. the part that caused the engine failure would be the labor op to use for the...
Re: Emissions Warranty - 03/03/2016
... If an op code comes up with an E2 coverage it is covered 8/80 under federal emissions but always double check coverage through viss. Hope this helps a little....
Parts at Dealer Cost - 09/08/2015
... send all the parts into WPC. I got an email to resubmit the claim with X amout of labor and to do the parts at dealer cost. How do I submit the parts with dealer cost? I've never had to input the price of any part. I'm ready to submit but I just...
new vehicle open recalls - 09/08/2015
... a new vehicle because it had an open recall, but when I pull the new vehicle inventory report it doesn't show an open recall. Does anyone have a better way of keeping up with the recalls on the new vehicle report....
Re: new global connect - 08/24/2015
Global Messages are currently located through the "My Old Messages" link that is found in the drop down menu located at the top right of the GlobalConnect page. (black menu bar at the Hello message)
PIE information - 08/17/2015
I might be missing something, but how do you look up service information off a vehicle history? In particular, looking for PIE0318, with a posting date of 01/05/2015. I cannot locate the supporting document(s) anywhere and have been looking for a while...
Re: Closest Available Labor Operation - 08/20/2015
... another manufacturer and we were able to "00" the labor op to show a repair instead of a replace. Would love to be able to get some clarification on this type of claim and if I should be using OLH instead of the base hours....
CAM-02 Report - 10/16/2015
I was just reading that if a customer refuses a recall we should document the reject and also fill out a CAM-02 report. Does anyone know what this is or where to find it?
Re: new vehicle open recalls - 09/10/2015
Thank you for replying, but I am doing that report and it is not showing all the open recalls for some reason. Any other suggestions
chevrolet pre-paid maintenance plan - 10/06/2015
I need to submit a Chevrolet pre-paid maintenance plan but don't know what labor op to use. Does anyone know how to submit these or where I can find info on it. Thanks.
Re: chevrolet pre-paid maintenance plan - 10/06/2015
... From the Resources tab select Warranty Help Cards. From the help card list, click the Download & Print - free link listed with the GM Special Program Labor Operations help card. All of the Chevrolet models & their corresponding reimbursements are listed....
2015 Newsletters - 02/20/2017
I had downloaded and printed all of 2015 but have misplaced my notebook. Does anyone know where I might find them? I can find 2016 and what has come out in 2017. TYIA
Forum - 02/22/2017
... to see my claims are accepted the same day, we are on dealertrack now they take too long..make your own system that works for you good luck and keep asking questions !...
How to get past the invalid vin# - 02/22/2017
I have a claim on a over the counter custom crate engine which needed the crankshaft variation learn procedure ... we were told to use LOP #Z2271 (Dont know what that is) ... How do I get this thru ??
Forum - 02/22/2017
Even maintenances will reject for repeat repair if one was done within 60 days prior to the new one I think. I've already had to have an R auth on them at times.
DEALER INSTALL LPOS - 02/23/2017
... between departments on a LPO issue..... UF2-Cargo Box LED Lighting & 5VI-Cargo Box tie doen ringsQuestion: Since they are not listed on the vehicle build as "Dealer Install", do they get claimed with the LPO add ons...
Forum - 02/07/2017
... for policy, like did customer purchase vehicle new, are they GM loyal, loyal service customers....would like to hear your outcome on it. Have a good one!...
Technician punch time record keeping - 02/03/2017
... times are affixed to the repair order, which is retained for seven years, this will suffice in for documenting technician time? Is it required for the dealer to retain the carbon copies?...
Punch Time - 01/20/2017
I have a tech that has 4 hours in diagnostic of a 2012 Buick Verano that is using oil. He has torn it down so he can take a look at the cylinder heads. One of the cylinders is scored in the inside, which means it will get an engine. My question is how...
Forum - 01/16/2017
Yeah I don't know what other places do. We let our service manager go and I took over the warranty part and that's just what got offered to me.
Forum - 01/17/2017
Who does all of your authorizations? Do they consider you the service manager? Our service manager was let go in October of last year and now our Parts Manager has taken on both roles, which is really tough, but they did loosely promote an advisor...
Thanks for all your answers ladies/gentlemen. I was just fixing to ask this same question. Can we go one step further and someone clarify for me if the core charge/claim is held against us and bring up our "net item". We've had trouble getting that...
Re: DEALERTRACK - 03/14/2016
I have never in my years of doing warranty claims come across soo many steps to submit a claim as there are on DEALER TRACK...Think i will stay with GLOBAL CONNECT for a while till i can get this figured out.....
Re: Flush Code Required Labor Ops - 04/25/2016
... SI and I did not see it in any of the manuals. I may have received it at warranty training. If you would like a copy, I could fax or email it to you. [/quote] ...
ENGINE OVERHAUL - 02/25/2016
IS THERE A SECRET TO FINDING THE LABOR OP FOR AN ENGINE OVERHAUL ON A 2013 SIERRA 2500 DIESEL? AND MAYBE A LIST OF PARTS THAT GO ON THE OVERHAUL JOB? MY ADVISOR WANTS ME TO DOUBLE CHECK A REPAIR BEFORE WE DO ANYTHING FOR WARRANTY.
Re: ENGINE OVERHAUL - 02/25/2016
I don't think there is a labor op for engine overhaul, usually the tech would check the vehicle out and find the cause of the engine failure and list of parts needed to fix it. the part that caused the engine failure would be the labor op to use for the...
Re: Emissions Warranty - 03/03/2016
... If an op code comes up with an E2 coverage it is covered 8/80 under federal emissions but always double check coverage through viss. Hope this helps a little....
Parts at Dealer Cost - 09/08/2015
... send all the parts into WPC. I got an email to resubmit the claim with X amout of labor and to do the parts at dealer cost. How do I submit the parts with dealer cost? I've never had to input the price of any part. I'm ready to submit but I just...
new vehicle open recalls - 09/08/2015
... a new vehicle because it had an open recall, but when I pull the new vehicle inventory report it doesn't show an open recall. Does anyone have a better way of keeping up with the recalls on the new vehicle report....
Re: new global connect - 08/24/2015
Global Messages are currently located through the "My Old Messages" link that is found in the drop down menu located at the top right of the GlobalConnect page. (black menu bar at the Hello message)
PIE information - 08/17/2015
I might be missing something, but how do you look up service information off a vehicle history? In particular, looking for PIE0318, with a posting date of 01/05/2015. I cannot locate the supporting document(s) anywhere and have been looking for a while...
Re: Closest Available Labor Operation - 08/20/2015
... another manufacturer and we were able to "00" the labor op to show a repair instead of a replace. Would love to be able to get some clarification on this type of claim and if I should be using OLH instead of the base hours....
CAM-02 Report - 10/16/2015
I was just reading that if a customer refuses a recall we should document the reject and also fill out a CAM-02 report. Does anyone know what this is or where to find it?
Re: new vehicle open recalls - 09/10/2015
Thank you for replying, but I am doing that report and it is not showing all the open recalls for some reason. Any other suggestions
chevrolet pre-paid maintenance plan - 10/06/2015
I need to submit a Chevrolet pre-paid maintenance plan but don't know what labor op to use. Does anyone know how to submit these or where I can find info on it. Thanks.
Re: chevrolet pre-paid maintenance plan - 10/06/2015
... From the Resources tab select Warranty Help Cards. From the help card list, click the Download & Print - free link listed with the GM Special Program Labor Operations help card. All of the Chevrolet models & their corresponding reimbursements are listed....
2015 Newsletters - 02/20/2017
I had downloaded and printed all of 2015 but have misplaced my notebook. Does anyone know where I might find them? I can find 2016 and what has come out in 2017. TYIA
Forum - 02/22/2017
... to see my claims are accepted the same day, we are on dealertrack now they take too long..make your own system that works for you good luck and keep asking questions !...
How to get past the invalid vin# - 02/22/2017
I have a claim on a over the counter custom crate engine which needed the crankshaft variation learn procedure ... we were told to use LOP #Z2271 (Dont know what that is) ... How do I get this thru ??
Forum - 02/22/2017
Even maintenances will reject for repeat repair if one was done within 60 days prior to the new one I think. I've already had to have an R auth on them at times.
DEALER INSTALL LPOS - 02/23/2017
... between departments on a LPO issue..... UF2-Cargo Box LED Lighting & 5VI-Cargo Box tie doen ringsQuestion: Since they are not listed on the vehicle build as "Dealer Install", do they get claimed with the LPO add ons...
Forum - 02/07/2017
... for policy, like did customer purchase vehicle new, are they GM loyal, loyal service customers....would like to hear your outcome on it. Have a good one!...
Technician punch time record keeping - 02/03/2017
... times are affixed to the repair order, which is retained for seven years, this will suffice in for documenting technician time? Is it required for the dealer to retain the carbon copies?...
Punch Time - 01/20/2017
I have a tech that has 4 hours in diagnostic of a 2012 Buick Verano that is using oil. He has torn it down so he can take a look at the cylinder heads. One of the cylinders is scored in the inside, which means it will get an engine. My question is how...
Forum - 01/16/2017
Yeah I don't know what other places do. We let our service manager go and I took over the warranty part and that's just what got offered to me.
Forum - 01/17/2017
Who does all of your authorizations? Do they consider you the service manager? Our service manager was let go in October of last year and now our Parts Manager has taken on both roles, which is really tough, but they did loosely promote an advisor...
Recalls that expire with base warranty - 01/19/2017
... that the 3 year 36k bumper to bumper warranty or something else? I always thought that was what it was referring to, but recently I put some through that are past the 3years 36k and they are paying. What is exactly is "Base Warranty"?...
Forum - 01/12/2017
I have done a few of these and submitted them in one line and just put .9 for OLH and self authorized for the OLH and the excess part(s) with the techs story and they have all paid so far.
Forum - 01/05/2017
we have been replacing the soleniod valves , havent had any claims for the seals alone, dont think there is a labor op for just the seals.. hope this helps
Forum - 01/12/2017
... labor op based on original claim in addition to well documented straight time so probably you would submit both parts together and use olh for the valve.hope this helps ...
DEBITED BATTERY CLAIMS - 10/24/2016
DOES ANYONE KNOW WHY BATTERY CLAIMS ARE SUDDENLY DEBITED ?? I HAD SEVERAL FROM MARCH TO AUGUST....I HAVE AN EMAIL FROM OUR DSM BUT IT DOESNT REALLY SAY ANYTHING ABOUT DEBITED CLAIMS !!
MISSING OWNER MANUAL BUT NOT TRANSPORTATION CLAIM - 10/27/2016
... to use 103430 instrument panel compartment replacement as a closest labor op ??? OK I guess I can do that but the part number doesn't exist so I sort of remember having to put the actual cost in net item. Does this sound right to any one? Any sugges...
ENGINE SERIAL NUMBERS LOCATION - 11/16/2016
WOULD LIKE INFORMATION ON ENGINE SERIAL NUMBERS. TRYING TO LOCATE NEW REMAN ENGINE SERIAL NUMBER. FOUND DOCUMNET ID: 1870301 ENGINE IDENTIFICATION. NOTHING MATCHES FROM MY TECH. THANKS SO MUCH!
Forum - 10/11/2016
Yes it does make sense. But, my follow up question would then be, how do you handle tech times? When the work is done, there would only be one line for all 6 appliques so the techs clocked times would all be on that one line. If...
Forum - 10/18/2016
KTURNER, IF YOU PULL UP WARRANTY ADMINISTRATION BULLETIN 12-00-89-003 I BELIEVE IT ADDRESSES YOUR QUESTIONS FOR THE MOST PART IF I'M READING YOUR QUESTION RIGHT, ON THE SECOND BULLET POINT. MY TECHS HAVE BEEN TOLD TO ALWAYS PUNCH SEPARATE FOR EACH...
Forum - 10/12/2016
The participation amount (50%) is recommended. There is no documented policy stating a calculator must be used, and/or attached to the job card for Customer Enthusiasm transactions.
Forum - 11/18/2016
... the U being put in as a V. I now look at a different spot on the printout for the code and dont use the one at the bottom. in the box towards the bottom of the printout the code is in there as well. U can tell in that area they are U's n...
Warranty Operations Manual Update - 12/22/2016
The Best GM Warranty Training Manual Available! Features condensed GM Service Policy & Procedures information outlined in an easy to read format. Free Download
Re: What Would You Do - 07/16 - 07/21/2016
... be claimed in Additional Published Time. GM's Leak analysis rules are vague to say the least and don't specify exactly which parts allow this time. ...
Re: Proper Clock Time by technicians - 07/18/2016
>Technician time documentation is required by job card.(see P&P note below) >Individual and specific time punches are required for add-on lines & OLH. From the Service Policies & Procedures Manual Article 3.2.9 : All standard warranty and policy...
Re: Proper Clock Time by technicians - 07/18/2016
Right, I knew that all time must be clocked and documented, but if we use electronic time punches, can all the time be clocked on one line, or do they need to clock on and off of each line individually and clock separate time per job?
ac delco reman alternator - 08/11/2016
we installed ac delco alt bought from local parts store, came back for another alt. almost year later. parts says we can run under parts warranty,I don't see how? anyone run into this?
Forum - 10/03/2016
... works. If the light has come on, they're supposed to drive it under certain conditions from what I understand to clear it out....
Added Warranty Lines - 08/31/2016
... the service manager should be authorizing this as an added line. We have actually never done that, just wondering if we're the only ones out there that haven't been getting these authorized as added lines. I figured since the line was already...
Forum - 09/06/2016
Love to hear stories like this! Hope Little Tiggers is doing well in her new home. Way to go... giving her a loving home!
Re: Printing IVH at job card write up - 05/13/2016
Thanks for the responses. We use the Service Workbench and MPVI through GM and print the Workbench Dashboard, just wondered if anyone was doing anything electronically without having to print and scan. Thanks again!
Re: Recall submissions for Friday, May 6 2016 - 05/06/2016
... They are having issues again. The problem should be fixed and they should go through on Monday. You don't have to do anything, just check the status Monday and they should be paid....
Re: DEALERTRACK - 06/22/2016
Thanks soo much Jodi for your help , the job card is still open so this wont be for nothing, i dont think this info is set up in our system !! THANKS AGAIN
Carpet replacement after waterleak repair. - 09/26/2017
... there was not any mildew or mildew smell present at that time. Just wondering how an auditor would look at it....
2017 VOLTS - PDI SEALED BODY BAG MISSING PARTS - 09/26/2017
I have heard that this is a issue on quite a few volts we have received .... trying to see if there is any documentation for claiming purposes. But I havent seem to come across anything yet
Forum - 09/20/2017
Our advisors are commissioned, but they're not management so I would think that they are not included to authorize. We've had issues in the past where our rep chastised us during a review that there were authorizations that weren't by the "Service...
... that the 3 year 36k bumper to bumper warranty or something else? I always thought that was what it was referring to, but recently I put some through that are past the 3years 36k and they are paying. What is exactly is "Base Warranty"?...
Forum - 01/12/2017
I have done a few of these and submitted them in one line and just put .9 for OLH and self authorized for the OLH and the excess part(s) with the techs story and they have all paid so far.
Forum - 01/05/2017
we have been replacing the soleniod valves , havent had any claims for the seals alone, dont think there is a labor op for just the seals.. hope this helps
Forum - 01/12/2017
... labor op based on original claim in addition to well documented straight time so probably you would submit both parts together and use olh for the valve.hope this helps ...
DEBITED BATTERY CLAIMS - 10/24/2016
DOES ANYONE KNOW WHY BATTERY CLAIMS ARE SUDDENLY DEBITED ?? I HAD SEVERAL FROM MARCH TO AUGUST....I HAVE AN EMAIL FROM OUR DSM BUT IT DOESNT REALLY SAY ANYTHING ABOUT DEBITED CLAIMS !!
MISSING OWNER MANUAL BUT NOT TRANSPORTATION CLAIM - 10/27/2016
... to use 103430 instrument panel compartment replacement as a closest labor op ??? OK I guess I can do that but the part number doesn't exist so I sort of remember having to put the actual cost in net item. Does this sound right to any one? Any sugges...
ENGINE SERIAL NUMBERS LOCATION - 11/16/2016
WOULD LIKE INFORMATION ON ENGINE SERIAL NUMBERS. TRYING TO LOCATE NEW REMAN ENGINE SERIAL NUMBER. FOUND DOCUMNET ID: 1870301 ENGINE IDENTIFICATION. NOTHING MATCHES FROM MY TECH. THANKS SO MUCH!
Forum - 10/11/2016
Yes it does make sense. But, my follow up question would then be, how do you handle tech times? When the work is done, there would only be one line for all 6 appliques so the techs clocked times would all be on that one line. If...
Forum - 10/18/2016
KTURNER, IF YOU PULL UP WARRANTY ADMINISTRATION BULLETIN 12-00-89-003 I BELIEVE IT ADDRESSES YOUR QUESTIONS FOR THE MOST PART IF I'M READING YOUR QUESTION RIGHT, ON THE SECOND BULLET POINT. MY TECHS HAVE BEEN TOLD TO ALWAYS PUNCH SEPARATE FOR EACH...
Forum - 10/12/2016
The participation amount (50%) is recommended. There is no documented policy stating a calculator must be used, and/or attached to the job card for Customer Enthusiasm transactions.
Forum - 11/18/2016
... the U being put in as a V. I now look at a different spot on the printout for the code and dont use the one at the bottom. in the box towards the bottom of the printout the code is in there as well. U can tell in that area they are U's n...
Warranty Operations Manual Update - 12/22/2016
The Best GM Warranty Training Manual Available! Features condensed GM Service Policy & Procedures information outlined in an easy to read format. Free Download
Re: What Would You Do - 07/16 - 07/21/2016
... be claimed in Additional Published Time. GM's Leak analysis rules are vague to say the least and don't specify exactly which parts allow this time. ...
Re: Proper Clock Time by technicians - 07/18/2016
>Technician time documentation is required by job card.(see P&P note below) >Individual and specific time punches are required for add-on lines & OLH. From the Service Policies & Procedures Manual Article 3.2.9 : All standard warranty and policy...
Re: Proper Clock Time by technicians - 07/18/2016
Right, I knew that all time must be clocked and documented, but if we use electronic time punches, can all the time be clocked on one line, or do they need to clock on and off of each line individually and clock separate time per job?
ac delco reman alternator - 08/11/2016
we installed ac delco alt bought from local parts store, came back for another alt. almost year later. parts says we can run under parts warranty,I don't see how? anyone run into this?
Forum - 10/03/2016
... works. If the light has come on, they're supposed to drive it under certain conditions from what I understand to clear it out....
Added Warranty Lines - 08/31/2016
... the service manager should be authorizing this as an added line. We have actually never done that, just wondering if we're the only ones out there that haven't been getting these authorized as added lines. I figured since the line was already...
Forum - 09/06/2016
Love to hear stories like this! Hope Little Tiggers is doing well in her new home. Way to go... giving her a loving home!
Re: Printing IVH at job card write up - 05/13/2016
Thanks for the responses. We use the Service Workbench and MPVI through GM and print the Workbench Dashboard, just wondered if anyone was doing anything electronically without having to print and scan. Thanks again!
Re: Recall submissions for Friday, May 6 2016 - 05/06/2016
... They are having issues again. The problem should be fixed and they should go through on Monday. You don't have to do anything, just check the status Monday and they should be paid....
Re: DEALERTRACK - 06/22/2016
Thanks soo much Jodi for your help , the job card is still open so this wont be for nothing, i dont think this info is set up in our system !! THANKS AGAIN
Carpet replacement after waterleak repair. - 09/26/2017
... there was not any mildew or mildew smell present at that time. Just wondering how an auditor would look at it....
2017 VOLTS - PDI SEALED BODY BAG MISSING PARTS - 09/26/2017
I have heard that this is a issue on quite a few volts we have received .... trying to see if there is any documentation for claiming purposes. But I havent seem to come across anything yet
Forum - 09/20/2017
Our advisors are commissioned, but they're not management so I would think that they are not included to authorize. We've had issues in the past where our rep chastised us during a review that there were authorizations that weren't by the "Service...
Forum - 09/21/2017
If a battery is in the free exchange period, labor is the only thing you can claim. What is the $1.00 fee for? Ohio doesn't attach that fee.
Forum - 09/21/2017
We replaced one on a 2015 Silverado, opcode is 3422710, but I checked 2015-2017 Terrains, and that doesn't apply. What is the group # the part in question?
Forum - 09/14/2017
If you cannot duplicate a concern, there is no way to determine if the condition would be Base or Powertrain labor. Therefore, the factory won't pay for undetermined cause of the condition. Our shop usually pays the tech shop time, documents...
Forum - 09/14/2017
I looked at the latest version of bulletin 06-00-89-026 and it doesn't offer an explanation of coverage. I popped 4069919 in and it came up in the table, but probably most aren't covered beyond 3/36. Not sure why either, but sometimes I stop...
Forum - 10/18/2017
... be in the form of an explanation, date, time & signature/initials.• Service Agent is to document on the job card the circumstances leading to the use of the labor operation.• Published labor time is the maximum time allowed. Service...
Fuel Consumption diagnosis - 10/03/2017
These type of claim still dont sync in with me.... would someone elses opinion on "is there anything to claim out of this" ?? UGH!!
Pressure testing - 09/28/2017
Way back when I was instructed to add the .5 to base time for that as long as it was done and in the story. I know that with Special Coverages if they want that then it becomes OLH. Not a problem.. I get it... but recently had one that was...
Forum - 09/28/2017
If you're referring to recall 17199, this is in the recall. Service Procedure Important: The removed airbag must be properly deployed and disposed of or recycled after it is removed from the vehicle. THE REMOVED AIRBAG MUST NOT BE SOLD...
Customer pay transmission failed withing Warranty period. How to file? - 11/28/2017
... was purchased. I believe we are supposed to follow the normal Powertrain Warranty guidelines and do the cost comparison etc. I can't find anything to back up my position. Do I file this as a normal warranty transaction with ZTPI as the claim type and...
Forum - 11/28/2017
I have not found a document specific to the administration of a part warranty transaction for a reman transmission, as a result recommend proceeding as if this were a typical transmission parts warranty transaction (including completing the cost comp...
Forum - 11/29/2017
... that the tech no longer has to have prior authorization from service manager for olh. The olh time does have to have separate on and off time for documentation requirements. Service mananger must authorize the olh time prior to submission of the claim...
Forum - 11/14/2017
we were on reynolds and switched to dealertrack personally i dont like it..Too many steps when closing repair orders, i never could catch on how to submit warranties under their program so i use global connect at least i know if my claims are accepted...
Forum - 11/15/2017
my dealer isnt great about this either, i had to submit an add to vehicle build last week ! the service advisors dont help either, but I am finally going to hang up this job i have enjoyed for several years and let someone else figure this out a solu...
Powertrain Coverage Definition - 11/17/2017
Hi,What is GM's definition for what should be covered under powertrain? Our understanding/general rule of thumb was that components that are inside of an engine or transmission were powertrain. We have a 15 Tahoe that needs a fuel injector. ...
Sealant Covered/Not Covered - 11/01/2017
Hi,Is there a document that gives the part numbers of sealant that is covered and how much sealant applies per job/vehicle? It's sometimes difficult to know if it's something that is considered shop supplies or something that GM will...
Special Coverage Reimbursement Form? - 10/24/2017
... form is usually mailed to the customer with their notification letter of the special coverage but don't remember for sure....
Forum - 10/24/2017
Is it a problem if the tool defaults to the old time/mileage-based Policy Calculator? I see where it says to double check the customer's last name or validate whose name is on the vehicle registry, and rerun, but nothing that indicates that the...
BATTERY CLAIM FOR "LOP 4041512-CHARING AND TESTING" - 10/25/2017
I have 2-claims in which we only "Charged & Tested" the battery ... but it is asking for code for the dependency field ?? The battery was good, so we have no Warranty claim code - I dont know how to get by this??
Forum - 11/07/2017
... Control Module alone and if he selected the ECM option it only showed "Setup" as an option. We don't want to be debited back for using the same SPS program code for both Recalls....
Accessories - 11/08/2017
... My dealership is not good about this and it seems that no matter who I ask, I get nowhere. I would like to have all accessories sold put onto a repair order so that we can keep better track and they would get added and have the warranty applied...
Forum - 11/09/2017
That's what I have been doing too. The programming is simultaneous on the 18 model, and it specifies on the result that it is programming both, so I have used the same wcc for both. I did note in the tcm recall, that the software update ran the ecm and...
Forum - 02/19/2018
Are you saying you are replacing an engine that was replaced before, or are you saying you have an engine you installed that you are doing a repair on that will now be considerd parts warranty on the original installation of the engine?
GM Battery Info Help Card - NEW - 02/20/2018
Post a copy of the informational Battery Help Card at the GR8 Battery Tester and at each technician's work station to promote test compliance and accuracy to ensure a valid test result printout with battery replacement decisions.Download Card
Forum - 02/08/2018
On something like that I would type in a causal part description and use the tech notes to identify what was wrong with the initial sealer application. Don't highlight the causal part at all. The system may not accept it if you use the sealer as the ...
Forum - 02/02/2018
... indirect fuel injector and done an exhaust particulate filter cleaning. When submitting this claim would the indirect filter labor paying 1.0 be base only? Or would this include the exhaust particulate filter cleaning labor 1.1 making the base...
If a battery is in the free exchange period, labor is the only thing you can claim. What is the $1.00 fee for? Ohio doesn't attach that fee.
Forum - 09/21/2017
We replaced one on a 2015 Silverado, opcode is 3422710, but I checked 2015-2017 Terrains, and that doesn't apply. What is the group # the part in question?
Forum - 09/14/2017
If you cannot duplicate a concern, there is no way to determine if the condition would be Base or Powertrain labor. Therefore, the factory won't pay for undetermined cause of the condition. Our shop usually pays the tech shop time, documents...
Forum - 09/14/2017
I looked at the latest version of bulletin 06-00-89-026 and it doesn't offer an explanation of coverage. I popped 4069919 in and it came up in the table, but probably most aren't covered beyond 3/36. Not sure why either, but sometimes I stop...
Forum - 10/18/2017
... be in the form of an explanation, date, time & signature/initials.• Service Agent is to document on the job card the circumstances leading to the use of the labor operation.• Published labor time is the maximum time allowed. Service...
Fuel Consumption diagnosis - 10/03/2017
These type of claim still dont sync in with me.... would someone elses opinion on "is there anything to claim out of this" ?? UGH!!
Pressure testing - 09/28/2017
Way back when I was instructed to add the .5 to base time for that as long as it was done and in the story. I know that with Special Coverages if they want that then it becomes OLH. Not a problem.. I get it... but recently had one that was...
Forum - 09/28/2017
If you're referring to recall 17199, this is in the recall. Service Procedure Important: The removed airbag must be properly deployed and disposed of or recycled after it is removed from the vehicle. THE REMOVED AIRBAG MUST NOT BE SOLD...
Customer pay transmission failed withing Warranty period. How to file? - 11/28/2017
... was purchased. I believe we are supposed to follow the normal Powertrain Warranty guidelines and do the cost comparison etc. I can't find anything to back up my position. Do I file this as a normal warranty transaction with ZTPI as the claim type and...
Forum - 11/28/2017
I have not found a document specific to the administration of a part warranty transaction for a reman transmission, as a result recommend proceeding as if this were a typical transmission parts warranty transaction (including completing the cost comp...
Forum - 11/29/2017
... that the tech no longer has to have prior authorization from service manager for olh. The olh time does have to have separate on and off time for documentation requirements. Service mananger must authorize the olh time prior to submission of the claim...
Forum - 11/14/2017
we were on reynolds and switched to dealertrack personally i dont like it..Too many steps when closing repair orders, i never could catch on how to submit warranties under their program so i use global connect at least i know if my claims are accepted...
Forum - 11/15/2017
my dealer isnt great about this either, i had to submit an add to vehicle build last week ! the service advisors dont help either, but I am finally going to hang up this job i have enjoyed for several years and let someone else figure this out a solu...
Powertrain Coverage Definition - 11/17/2017
Hi,What is GM's definition for what should be covered under powertrain? Our understanding/general rule of thumb was that components that are inside of an engine or transmission were powertrain. We have a 15 Tahoe that needs a fuel injector. ...
Sealant Covered/Not Covered - 11/01/2017
Hi,Is there a document that gives the part numbers of sealant that is covered and how much sealant applies per job/vehicle? It's sometimes difficult to know if it's something that is considered shop supplies or something that GM will...
Special Coverage Reimbursement Form? - 10/24/2017
... form is usually mailed to the customer with their notification letter of the special coverage but don't remember for sure....
Forum - 10/24/2017
Is it a problem if the tool defaults to the old time/mileage-based Policy Calculator? I see where it says to double check the customer's last name or validate whose name is on the vehicle registry, and rerun, but nothing that indicates that the...
BATTERY CLAIM FOR "LOP 4041512-CHARING AND TESTING" - 10/25/2017
I have 2-claims in which we only "Charged & Tested" the battery ... but it is asking for code for the dependency field ?? The battery was good, so we have no Warranty claim code - I dont know how to get by this??
Forum - 11/07/2017
... Control Module alone and if he selected the ECM option it only showed "Setup" as an option. We don't want to be debited back for using the same SPS program code for both Recalls....
Accessories - 11/08/2017
... My dealership is not good about this and it seems that no matter who I ask, I get nowhere. I would like to have all accessories sold put onto a repair order so that we can keep better track and they would get added and have the warranty applied...
Forum - 11/09/2017
That's what I have been doing too. The programming is simultaneous on the 18 model, and it specifies on the result that it is programming both, so I have used the same wcc for both. I did note in the tcm recall, that the software update ran the ecm and...
Forum - 02/19/2018
Are you saying you are replacing an engine that was replaced before, or are you saying you have an engine you installed that you are doing a repair on that will now be considerd parts warranty on the original installation of the engine?
GM Battery Info Help Card - NEW - 02/20/2018
Post a copy of the informational Battery Help Card at the GR8 Battery Tester and at each technician's work station to promote test compliance and accuracy to ensure a valid test result printout with battery replacement decisions.Download Card
Forum - 02/08/2018
On something like that I would type in a causal part description and use the tech notes to identify what was wrong with the initial sealer application. Don't highlight the causal part at all. The system may not accept it if you use the sealer as the ...
Forum - 02/02/2018
... indirect fuel injector and done an exhaust particulate filter cleaning. When submitting this claim would the indirect filter labor paying 1.0 be base only? Or would this include the exhaust particulate filter cleaning labor 1.1 making the base...
Forum - 02/05/2018
If I'm understanding Added Operations correctly, and I'm responding to verify my understanding of this as well, you would add a line but you don't need added operation approvals because the line is still addressing the 1 concern. Please wait...
Forum - 02/05/2018
Performance of the Diesel Particulate Filter Regeneration is included with the procedure to replace the indirect fuel injector (refer to SI Document ID 2406311), therefore submit base time for the replacement of the injector only.
Customer Declined Recall - 01/02/2018
I have a few customer's now that have declined to have the 17367 recall done, is there a form that the customer needs to sign and send to GM in order for the recall to show manually closed in IVH, if so where do I print them off? I looked around in service...
Customer Declined Recall - 01/02/2018
I have a few customer's now that have declined to have the 17367 recall done, is there a form that the customer needs to sign and send to GM in order for the recall to show manually closed in IVH, if so where do I print them off? I looked around in service...
Forum - 01/09/2018
... AND THEN AT THE END OF THE DAY THEY GIVE THE LOG TO THE WARRANTY ADMINISTRATOR TO KEEP. WE DON'T DO THAT AND I HAVEN'T READ ANYTHING THAT SAYS WE HAVE TO, WHICH IS SURPRISING. WE ONLY HAVE THE ADVISORS WRITE ONE OR TWO WAY SHUTTLE ON THE...
Forum - 01/05/2018
So our van that has our dealerships name on it can count as well? So if it's our dealerships and people don't pay for it, GM won't ask for any proof of receipt or anything?
Forum - 11/27/2017
I always CTL F in the Powertrain Coverage chart with the labor operation. If you enter it and it doesn't come up then it's not covered. Also, beware of when there are model year limits on the coverages. Sometimes it shows only good for...
Switching to Option A Labor Rate - 12/07/2017
I would love to see an article detailing the ins and outs of what needs to be done to go to Option A labor rate. There seems to be some disagreement within GM as to which ROs qualify for the labor study and which ones do not.
Forum - 12/22/2017
We don't get service management auth to added customer pay lines, I can't imagine what that would be like for the manager since they add C lines all the day long, lol. You would need the customer's authorization to do those repairs since they...
Forum - 12/19/2017
I've been caught in that scenario as well. I also find it annoying that if you look in the dealer profile section under Items Not Allowed that there is a lot of old operations that don't even get used any longer. It should be very precise...
Forum - 12/18/2017
You should be able to find this in Global Warranty Management under Analyze Warranty. Drop down to profile, go to items not allowed. Scroll to the bottom . The list of restricted op codes are listed. Hope this helps.
OLH - Time Stamps - Authorization - Required - Not Required - 03/23/2017
... If it's for something like drilling out broken bolts, separate time stamp required?Whenever you submit a claim with OLH, doesn't there have to be approval for OLH on the Job Card? Or does it depend? (I want to say that I've read somewhere...
Forum - 03/28/2017
I am, for the first time ever. I have no idea what they are doing now. First the deal with Coolant and now rejecting for PDI adds, I haven't seen any notice or bulletins on this. If someone sees something it would be great to know what is going on.
MAINT CONTRACT ON 2015 SPARK (ALL ELECTRIC) - 03/29/2017
I have a 2015 Spark (all electric) which has - Chevrolet 2-year maint.... Since we dont have the LOF portion to claim for, how should we be processing just for the tire rotations????
Forum - 03/30/2017
... Program Guidelines (Spark EV / Bolt EV) only. After 22 GB/line/mo, we may prioritize your data behind other Verizon customers during network congestion. Not available for machine-to-machine services. Mobile hotspot/tethering reduced to 3G speeds...
Forum - 03/16/2017
... the quantity on the paid transaction and it paid for the gallon that parts charged out. We don't have bulk coolant. I was using the gallon part number but DBC said that even so, they pay coolant by the quart! Go figure. I'm not...
Forum - 02/24/2017
... work load. I just got debited back for a claim from September of last year, but of course, you have to do everything online and not able to talk with anyone. Absolute joke!...
warranty1 - 03/06/2017
... for Module Reprogramming Transaction. Is the Warranty Claim Code the Set-up or program? Or do you put both codes? Bulletin #06-08-47-001. My Tech's are document the complete WCC in the correction comment on the job card, which are two codes....
Forum - 03/22/2017
... this all the time where the part is ordered the RO is kept open and most of the time the customer doesnt come back to several weeks later or longer to have the part installed....
Forum - 03/16/2017
oh ok sorry i misunderstood, no i dont have those cards but you can try to go into global warranty and do a vehicle history and look at the vehicle build and it may tell you what kind of van it is..! hope this helps you.
Forum - 05/02/2017
It is still a requirement to have the measurements, at least that is what my warranty support informed me of. I will not submit one without the spec sheet, and i type the stamp and before measurements in cause, after in the correction. Look at it this...
Forum - 04/19/2017
Definitley not a "done deal". After DMA approval there are many reasons they will reject your claim when submitted. You are able to go back and resubmit for a new dma auth.
Forum - 04/18/2017
Yeah. That's pretty much what I get when I ask about them here. But 04-00-89-015 includes "brake rotor/drum before/after readings" as part of the technician documentation.
Forum - 04/20/2017
... into a war with the carrier when I told them I would pay them the difference of their bill vs. what we got debited back for the transportation claim. And I mean a verbal war - their collections department and I did not have nice things to say to...
Forum - 06/22/2017
It was up to her to get the work done or not at the time, she chose not to....with that said, we'd probably cave and give her a service credit or something else to try and keep her happy. We seem to have become a charity department anymore. ...
If I'm understanding Added Operations correctly, and I'm responding to verify my understanding of this as well, you would add a line but you don't need added operation approvals because the line is still addressing the 1 concern. Please wait...
Forum - 02/05/2018
Performance of the Diesel Particulate Filter Regeneration is included with the procedure to replace the indirect fuel injector (refer to SI Document ID 2406311), therefore submit base time for the replacement of the injector only.
Customer Declined Recall - 01/02/2018
I have a few customer's now that have declined to have the 17367 recall done, is there a form that the customer needs to sign and send to GM in order for the recall to show manually closed in IVH, if so where do I print them off? I looked around in service...
Customer Declined Recall - 01/02/2018
I have a few customer's now that have declined to have the 17367 recall done, is there a form that the customer needs to sign and send to GM in order for the recall to show manually closed in IVH, if so where do I print them off? I looked around in service...
Forum - 01/09/2018
... AND THEN AT THE END OF THE DAY THEY GIVE THE LOG TO THE WARRANTY ADMINISTRATOR TO KEEP. WE DON'T DO THAT AND I HAVEN'T READ ANYTHING THAT SAYS WE HAVE TO, WHICH IS SURPRISING. WE ONLY HAVE THE ADVISORS WRITE ONE OR TWO WAY SHUTTLE ON THE...
Forum - 01/05/2018
So our van that has our dealerships name on it can count as well? So if it's our dealerships and people don't pay for it, GM won't ask for any proof of receipt or anything?
Forum - 11/27/2017
I always CTL F in the Powertrain Coverage chart with the labor operation. If you enter it and it doesn't come up then it's not covered. Also, beware of when there are model year limits on the coverages. Sometimes it shows only good for...
Switching to Option A Labor Rate - 12/07/2017
I would love to see an article detailing the ins and outs of what needs to be done to go to Option A labor rate. There seems to be some disagreement within GM as to which ROs qualify for the labor study and which ones do not.
Forum - 12/22/2017
We don't get service management auth to added customer pay lines, I can't imagine what that would be like for the manager since they add C lines all the day long, lol. You would need the customer's authorization to do those repairs since they...
Forum - 12/19/2017
I've been caught in that scenario as well. I also find it annoying that if you look in the dealer profile section under Items Not Allowed that there is a lot of old operations that don't even get used any longer. It should be very precise...
Forum - 12/18/2017
You should be able to find this in Global Warranty Management under Analyze Warranty. Drop down to profile, go to items not allowed. Scroll to the bottom . The list of restricted op codes are listed. Hope this helps.
OLH - Time Stamps - Authorization - Required - Not Required - 03/23/2017
... If it's for something like drilling out broken bolts, separate time stamp required?Whenever you submit a claim with OLH, doesn't there have to be approval for OLH on the Job Card? Or does it depend? (I want to say that I've read somewhere...
Forum - 03/28/2017
I am, for the first time ever. I have no idea what they are doing now. First the deal with Coolant and now rejecting for PDI adds, I haven't seen any notice or bulletins on this. If someone sees something it would be great to know what is going on.
MAINT CONTRACT ON 2015 SPARK (ALL ELECTRIC) - 03/29/2017
I have a 2015 Spark (all electric) which has - Chevrolet 2-year maint.... Since we dont have the LOF portion to claim for, how should we be processing just for the tire rotations????
Forum - 03/30/2017
... Program Guidelines (Spark EV / Bolt EV) only. After 22 GB/line/mo, we may prioritize your data behind other Verizon customers during network congestion. Not available for machine-to-machine services. Mobile hotspot/tethering reduced to 3G speeds...
Forum - 03/16/2017
... the quantity on the paid transaction and it paid for the gallon that parts charged out. We don't have bulk coolant. I was using the gallon part number but DBC said that even so, they pay coolant by the quart! Go figure. I'm not...
Forum - 02/24/2017
... work load. I just got debited back for a claim from September of last year, but of course, you have to do everything online and not able to talk with anyone. Absolute joke!...
warranty1 - 03/06/2017
... for Module Reprogramming Transaction. Is the Warranty Claim Code the Set-up or program? Or do you put both codes? Bulletin #06-08-47-001. My Tech's are document the complete WCC in the correction comment on the job card, which are two codes....
Forum - 03/22/2017
... this all the time where the part is ordered the RO is kept open and most of the time the customer doesnt come back to several weeks later or longer to have the part installed....
Forum - 03/16/2017
oh ok sorry i misunderstood, no i dont have those cards but you can try to go into global warranty and do a vehicle history and look at the vehicle build and it may tell you what kind of van it is..! hope this helps you.
Forum - 05/02/2017
It is still a requirement to have the measurements, at least that is what my warranty support informed me of. I will not submit one without the spec sheet, and i type the stamp and before measurements in cause, after in the correction. Look at it this...
Forum - 04/19/2017
Definitley not a "done deal". After DMA approval there are many reasons they will reject your claim when submitted. You are able to go back and resubmit for a new dma auth.
Forum - 04/18/2017
Yeah. That's pretty much what I get when I ask about them here. But 04-00-89-015 includes "brake rotor/drum before/after readings" as part of the technician documentation.
Forum - 04/20/2017
... into a war with the carrier when I told them I would pay them the difference of their bill vs. what we got debited back for the transportation claim. And I mean a verbal war - their collections department and I did not have nice things to say to...
Forum - 06/22/2017
It was up to her to get the work done or not at the time, she chose not to....with that said, we'd probably cave and give her a service credit or something else to try and keep her happy. We seem to have become a charity department anymore. ...
Forum - 06/23/2017
we are about to change owners in the next few weeks so maybe things will change for the better , i really dont like it when they hold tickets for soo long it also has an effect on parts pricing too, gm will pay the price of the part at the date the job...
Forum - 07/21/2017
... to?? I also agree with cnkraemer...I always feel like GM is using "Gotcha" methodology...if you use the wrong information, GM can debit!!...
Forum - 07/23/2017
I would really appreciate JLwarranty providing us with an actual example of a warranty claim which includes a service manager's hand written documentation authorizing OLH. The warrany copy of a claim with electonic time punches and a work...
Forum - 08/22/2017
I would guess this would be a situation to trust the GM Authorization person and submit it on a different line. I would put additional notes in the comments that attempts were made to submit the gear as Consequential Damage but per GM moved to a...
Forum - 08/28/2017
I GOT A ONE-TIME-GRACE, ON A MISSING WCC. WE WERE ABLE TO PULL UP THE VEHICLE, IN TIS, AND SHOW THAT IT HAD BEEN PERFORMED. I SUBMITTED A SCREEN-SHOT OF TIS, SHOWING WE HAD DONE THE PROGRAMMING
Forum - 08/03/2017
Not sure what should be done in this situation, I know GM won't pay for test drives but due to the extent of this situation not sure...but would like to know the correct answer...please post the answer!
Forum - 08/03/2017
i would like to know the answer too ! dont think i would like to be stuck with that problem but i am like cnkraemer i would call the wsc for help !
Service Contract Claims ZSCT - 08/07/2017
... these types of claims. There is nothing online about submitting them :-( Thanks for any help you can send my way. Carol...
Forum - 08/16/2017
Yes I would also like to know if there is any other way to get it. If we don't have the print out and only the code can we not submit the claim? If not then the recall would stay open and then the customer would have to come back in to have...
BULLETIN PIP5504 - 07/26/2017
... that got rejected error 919 vehicle evulation citeria not compatible with this labor code 8480478. what else can i use with this repair ????...
CPVS AND LABOR OPERATIONS INCLUDED - 05/30/2017
... and special coverage operations aren't included to determine that number. What about special operations that are only created to use in bulletins and are not in the LTG? We're trying to keep track on a daily basis about where our...
Forum - 06/05/2017
... Observation Period F starting 6/1 and ending on 9/1/17. I can't find any infomation on what that Observation period F means. I've seen the bulletin regarding the new times but nothing with an F. Also, it doesn't show any obersvation...
Forum - 06/08/2017
... and Bulletin 01-00-89-010 (Comeback Prevention Tool) and Service P&P Article 3.3.2 Supporting Documentation (may include Service history printouts GM IVH, or Service Workbench Dashboard)....
CTS sedan window frame rear applique - 06/08/2017
question regarding the front side door window frame rear applique on a 2014 CTS. There is not a labor op and many steps to replacing this part. Is this a "labor op closest to" situation? Should I use the op that pays the most as there...
Forum - 06/08/2017
Thank you Conny, This particular 14 CTS is a Sedan and that labor op - although EXACTLY what I need does not apply to this vehicle. Even the part number and description is called: front side door window frame rear applique. Any suggestions...
Forum - 06/09/2017
the only other applique labor op for that model is 1042870 but its for the inside door panel trim applique..maybe use this one for the nearest to labor op...hope this helps
Forum - 06/09/2017
... choosing to apply an lct from one of the components within this tear down to replace. Thank you so much for the input!...
Forum - 06/22/2017
I would think that it would be submitted without the OLH as it does not meet requirements...the tech and the dealership are out $$. And, a review of proper time documentation may need to be visited with Manager, Tech, and Warranty Admin.
Special Policy Reimbursement - 06/21/2017
I have a customer requesting reimbursement on special coverage 15284. She did not have the work done, the reimbursement is for the check out time. Is she eligible for reimbursement ?
Forum - 06/19/2017
... too but mostly its my typeos or i miss a letter or number of the vin and average days to process i dont like it when tickets are kept open for a few weeks or months for ordered parts until its convenient for service to get the customers back in.....
Forum - 05/12/2017
I was told the best rule on emission, for states without any special provisions, was doc id 2533855. Those with no asterick are not covered after 3/36, those with 2 and 3 asterick are covered until 8/80k. We all now have a printout with covered components...
Broken Window - 05/17/2017
HiWe had a customer come in that stated when she closed her right rear door the window shattered. I was just wondering if we should handle this asa regular warranty assuming the glass was defective or should we handle it as a customer enthusiasm?Any input...
Forum - 05/18/2017
... wise, and the rear side glass shattered on a terrain when the customer shut the rear side door. It was a heat built up in vehicle, with a jolt, that was cause. I think we may have flagged it as customer enthusiasm, since it was not the fault of...
SFE Q3 2016 RECALL AUDIT - 05/22/2017
... 5th.Any info would be helpful, the phone number to call on the invoice doesn't have a clue has to what it means....
Forum - 05/11/2017
... hold them 3 years. I have 2 locked rooms, above our parts storage area. I'm not sure if this helps your question...
we are about to change owners in the next few weeks so maybe things will change for the better , i really dont like it when they hold tickets for soo long it also has an effect on parts pricing too, gm will pay the price of the part at the date the job...
Forum - 07/21/2017
... to?? I also agree with cnkraemer...I always feel like GM is using "Gotcha" methodology...if you use the wrong information, GM can debit!!...
Forum - 07/23/2017
I would really appreciate JLwarranty providing us with an actual example of a warranty claim which includes a service manager's hand written documentation authorizing OLH. The warrany copy of a claim with electonic time punches and a work...
Forum - 08/22/2017
I would guess this would be a situation to trust the GM Authorization person and submit it on a different line. I would put additional notes in the comments that attempts were made to submit the gear as Consequential Damage but per GM moved to a...
Forum - 08/28/2017
I GOT A ONE-TIME-GRACE, ON A MISSING WCC. WE WERE ABLE TO PULL UP THE VEHICLE, IN TIS, AND SHOW THAT IT HAD BEEN PERFORMED. I SUBMITTED A SCREEN-SHOT OF TIS, SHOWING WE HAD DONE THE PROGRAMMING
Forum - 08/03/2017
Not sure what should be done in this situation, I know GM won't pay for test drives but due to the extent of this situation not sure...but would like to know the correct answer...please post the answer!
Forum - 08/03/2017
i would like to know the answer too ! dont think i would like to be stuck with that problem but i am like cnkraemer i would call the wsc for help !
Service Contract Claims ZSCT - 08/07/2017
... these types of claims. There is nothing online about submitting them :-( Thanks for any help you can send my way. Carol...
Forum - 08/16/2017
Yes I would also like to know if there is any other way to get it. If we don't have the print out and only the code can we not submit the claim? If not then the recall would stay open and then the customer would have to come back in to have...
BULLETIN PIP5504 - 07/26/2017
... that got rejected error 919 vehicle evulation citeria not compatible with this labor code 8480478. what else can i use with this repair ????...
CPVS AND LABOR OPERATIONS INCLUDED - 05/30/2017
... and special coverage operations aren't included to determine that number. What about special operations that are only created to use in bulletins and are not in the LTG? We're trying to keep track on a daily basis about where our...
Forum - 06/05/2017
... Observation Period F starting 6/1 and ending on 9/1/17. I can't find any infomation on what that Observation period F means. I've seen the bulletin regarding the new times but nothing with an F. Also, it doesn't show any obersvation...
Forum - 06/08/2017
... and Bulletin 01-00-89-010 (Comeback Prevention Tool) and Service P&P Article 3.3.2 Supporting Documentation (may include Service history printouts GM IVH, or Service Workbench Dashboard)....
CTS sedan window frame rear applique - 06/08/2017
question regarding the front side door window frame rear applique on a 2014 CTS. There is not a labor op and many steps to replacing this part. Is this a "labor op closest to" situation? Should I use the op that pays the most as there...
Forum - 06/08/2017
Thank you Conny, This particular 14 CTS is a Sedan and that labor op - although EXACTLY what I need does not apply to this vehicle. Even the part number and description is called: front side door window frame rear applique. Any suggestions...
Forum - 06/09/2017
the only other applique labor op for that model is 1042870 but its for the inside door panel trim applique..maybe use this one for the nearest to labor op...hope this helps
Forum - 06/09/2017
... choosing to apply an lct from one of the components within this tear down to replace. Thank you so much for the input!...
Forum - 06/22/2017
I would think that it would be submitted without the OLH as it does not meet requirements...the tech and the dealership are out $$. And, a review of proper time documentation may need to be visited with Manager, Tech, and Warranty Admin.
Special Policy Reimbursement - 06/21/2017
I have a customer requesting reimbursement on special coverage 15284. She did not have the work done, the reimbursement is for the check out time. Is she eligible for reimbursement ?
Forum - 06/19/2017
... too but mostly its my typeos or i miss a letter or number of the vin and average days to process i dont like it when tickets are kept open for a few weeks or months for ordered parts until its convenient for service to get the customers back in.....
Forum - 05/12/2017
I was told the best rule on emission, for states without any special provisions, was doc id 2533855. Those with no asterick are not covered after 3/36, those with 2 and 3 asterick are covered until 8/80k. We all now have a printout with covered components...
Broken Window - 05/17/2017
HiWe had a customer come in that stated when she closed her right rear door the window shattered. I was just wondering if we should handle this asa regular warranty assuming the glass was defective or should we handle it as a customer enthusiasm?Any input...
Forum - 05/18/2017
... wise, and the rear side glass shattered on a terrain when the customer shut the rear side door. It was a heat built up in vehicle, with a jolt, that was cause. I think we may have flagged it as customer enthusiasm, since it was not the fault of...
SFE Q3 2016 RECALL AUDIT - 05/22/2017
... 5th.Any info would be helpful, the phone number to call on the invoice doesn't have a clue has to what it means....
Forum - 05/11/2017
... hold them 3 years. I have 2 locked rooms, above our parts storage area. I'm not sure if this helps your question...
DEF fluid at free Scheduled Maintenance? - 05/11/2017
Sending this out into the cosmos to see what other dealerships are doing...Is DEF fluid supposed to be filled, and included, in Scheduled Maintenance? If yes, is there a limit to how much?
Forum - 05/08/2017
... time punching on the time ticket)? Depending on the circumstance and the debit, you may be able to provide the support although I am currently not aware of a charge back dispute process for Mail Out Reviews. For the Community: Has anyone disputed...
Re: GMPP and Exchange Parts - 05/03/2012
i am just back from jury duty today and trying my best to reprogram myself. yes you do put the cost of the radio in misc net but doesnt the labor go to the tech in the labor column??
Re: GMPP and Exchange Parts - 05/04/2012
I'll submit it now and let you know. I hate it when I can't seem to put my finger on information like that quickly. I guess we don't do too many if I can't remember the process.
Re: Complimentary Anniversary LOF Labor Op - 04/18/2012
I haven't seen any like this either. Is it something your dealership is doing maybe and not one going through warranty? I'd check with the service manager.
Re: WPC returns - 04/18/2012
The copies of the request and the UPS labol that I give to parts go with the part back to the WPC. I don't touch the return other than to give them all of the paperwork. I keep the other copy as a "just in case" and to submit for the admin tim with...
Re: GMPP SMARTCARE MAINTENANCE - 04/23/2012
Go to Global to the labor time guide, under preface select GMPP_MIC Maintenance Program. It should give you everything you need but the dollar amounts.
Re: GM Tire Program - 04/12/2012
... THAT INCLUDED ME BUT THEY (PARTS AND SVC) RAN WITH IT! THERE IS A ZPTI OPTION IN THE DROP DOWN BUT AFTER THAT IT'S ONLY FOR LIKE TRANS OR ENGINE REPLACEMENTS....
Complimentary Anniversary LOF Labor Op - 04/17/2012
... this: "Complimentary Oil Change, Tire Rotaion & 27 Point Vehicle Inspection offer to celebrate your anniversary. Congratulations on two years with your Buick from....." A Buick customer brought in an email that said to print the email & bring it to...
Re: GM Dealer Rent-A-Car - 04/12/2012
... REIMBURSEMENT. WE USED TO HAND THEM OUT LIKE CANDY AND PEOPLE GOT USED TO IT BUT NOW THAT WE DON'T HAVE OUR OWN CARS TO USE, BOTH THE WRITERS AND CUSTOMER'S NEED TO BE RE-TRAINED....
Re: Rust through perforation repairs - 02/27/2012
... straight time (ST) in the Other Labor Hours column and appropriate authorization is required. So what is the guideline for extensive? One tech might not feel like repairing a few pinholes, and another might want to slap a 1/2 gallon of "mud" on and...
Re: another processing problem - 03/09/2012
It's been doing that for about a week now and everyday I think they'll have it licked and I just submitted another one and same thing. It's one of those small annoying problems that I wish they would just fix already. Wah! It's been a long week :)
Re: Rental days? - 03/13/2012
Does your service manager stamp an auth on the job card or does he just sign the line? We don't usually have a lot of rental but there's no specific auth related to rental over 3 days, just the management "okay", right?
Re: Please Help with LOP(s) - 03/16/2012
I had this in the past - you need to take into account the "overlap" for both banks. Don't try to claim the full time from both labor ops because they do overlap. The excessive parts ceiling I did code it for and it finally went thru. I did call the...
need a labor op - 03/20/2012
working on a 2009 gmc acadia , replaced the Fuel Feed Intermediate Pipe part no 12591197..there is a service bulletin that applies to this part number but the repair doesnt apply to the bulletin.the pipe needs to be replaced...help!!!!!
Re: March warranty news - 04/04/2012
Can I ask why you don't agree with it? They changed the wording for their "empowerment tools". From now on Policy, Goodwill and Customer Enthusiasm... all have specific requirements to use them. See TSB 11-00-89-005A for the latest and greatest! G...
Re: OP CODES LIST - 03/26/2012
I know JL has a list of service Z-op codes and their applications in with their help cards. Try that. Other than that I don't know of a master list of those anywhere. Are you looking for a specific oil change?
Re: GM Dealer Rent-A-Car - 04/06/2012
... vehicles) per day may be provided. Qualified "overnight" repairs are 8+ hours labor OR a vehicle down situation (safety reason, part delay, etc). We use two way shuttle at $15 for anything that doesn't qualify for a rental. Generally speaking, we...
Re: MISCELLANEOUS FUEL - 01/10/2012
... ask how they want you to handle it. With a no problem found it may be a tough sell. Let us know what works out....
Re: 2011 CHEV EXPRESS (AMBULANCE) - 01/02/2012
I'd get your area manager involved. That's quite a bit of time for a no problem found but having to take out a good portion of the dash/doghouse just to be able to get to the motor is no fun.
Silverado HD PDI form? - 01/03/2012
... to tell from the VIN and the Vehicle build doesn't seem to be much help either. Just wondering how you are figuring out which form to use?? Thanks!...
PDI 2012 VERANO - 01/04/2012
Can someone tell me where to go to find PDI for a 2012 veranos what labor op I use ? Thanks I look in the Warranty hlp cards and it dosent give me for Veranos unless Im missing something
Re: 2012 PDI TIMES - 11/21/2011
Look in SI, under the vehicle. If the VIN doesn't work, use the make and model of vehicle. Use op code Z7000, it will give you correct PDI times.
Re: What should I do? - 12/06/2011
I was going to suggest the 'customer satisfaction' option if that manufacturer has it. Tells the manufacturer that it's not a defect but doing it for the customer.
Re: What should I do? - 12/06/2011
... make the right decisions too for himself and the dealer too.. good Luck and yea let us know what happens....
Sending this out into the cosmos to see what other dealerships are doing...Is DEF fluid supposed to be filled, and included, in Scheduled Maintenance? If yes, is there a limit to how much?
Forum - 05/08/2017
... time punching on the time ticket)? Depending on the circumstance and the debit, you may be able to provide the support although I am currently not aware of a charge back dispute process for Mail Out Reviews. For the Community: Has anyone disputed...
Re: GMPP and Exchange Parts - 05/03/2012
i am just back from jury duty today and trying my best to reprogram myself. yes you do put the cost of the radio in misc net but doesnt the labor go to the tech in the labor column??
Re: GMPP and Exchange Parts - 05/04/2012
I'll submit it now and let you know. I hate it when I can't seem to put my finger on information like that quickly. I guess we don't do too many if I can't remember the process.
Re: Complimentary Anniversary LOF Labor Op - 04/18/2012
I haven't seen any like this either. Is it something your dealership is doing maybe and not one going through warranty? I'd check with the service manager.
Re: WPC returns - 04/18/2012
The copies of the request and the UPS labol that I give to parts go with the part back to the WPC. I don't touch the return other than to give them all of the paperwork. I keep the other copy as a "just in case" and to submit for the admin tim with...
Re: GMPP SMARTCARE MAINTENANCE - 04/23/2012
Go to Global to the labor time guide, under preface select GMPP_MIC Maintenance Program. It should give you everything you need but the dollar amounts.
Re: GM Tire Program - 04/12/2012
... THAT INCLUDED ME BUT THEY (PARTS AND SVC) RAN WITH IT! THERE IS A ZPTI OPTION IN THE DROP DOWN BUT AFTER THAT IT'S ONLY FOR LIKE TRANS OR ENGINE REPLACEMENTS....
Complimentary Anniversary LOF Labor Op - 04/17/2012
... this: "Complimentary Oil Change, Tire Rotaion & 27 Point Vehicle Inspection offer to celebrate your anniversary. Congratulations on two years with your Buick from....." A Buick customer brought in an email that said to print the email & bring it to...
Re: GM Dealer Rent-A-Car - 04/12/2012
... REIMBURSEMENT. WE USED TO HAND THEM OUT LIKE CANDY AND PEOPLE GOT USED TO IT BUT NOW THAT WE DON'T HAVE OUR OWN CARS TO USE, BOTH THE WRITERS AND CUSTOMER'S NEED TO BE RE-TRAINED....
Re: Rust through perforation repairs - 02/27/2012
... straight time (ST) in the Other Labor Hours column and appropriate authorization is required. So what is the guideline for extensive? One tech might not feel like repairing a few pinholes, and another might want to slap a 1/2 gallon of "mud" on and...
Re: another processing problem - 03/09/2012
It's been doing that for about a week now and everyday I think they'll have it licked and I just submitted another one and same thing. It's one of those small annoying problems that I wish they would just fix already. Wah! It's been a long week :)
Re: Rental days? - 03/13/2012
Does your service manager stamp an auth on the job card or does he just sign the line? We don't usually have a lot of rental but there's no specific auth related to rental over 3 days, just the management "okay", right?
Re: Please Help with LOP(s) - 03/16/2012
I had this in the past - you need to take into account the "overlap" for both banks. Don't try to claim the full time from both labor ops because they do overlap. The excessive parts ceiling I did code it for and it finally went thru. I did call the...
need a labor op - 03/20/2012
working on a 2009 gmc acadia , replaced the Fuel Feed Intermediate Pipe part no 12591197..there is a service bulletin that applies to this part number but the repair doesnt apply to the bulletin.the pipe needs to be replaced...help!!!!!
Re: March warranty news - 04/04/2012
Can I ask why you don't agree with it? They changed the wording for their "empowerment tools". From now on Policy, Goodwill and Customer Enthusiasm... all have specific requirements to use them. See TSB 11-00-89-005A for the latest and greatest! G...
Re: OP CODES LIST - 03/26/2012
I know JL has a list of service Z-op codes and their applications in with their help cards. Try that. Other than that I don't know of a master list of those anywhere. Are you looking for a specific oil change?
Re: GM Dealer Rent-A-Car - 04/06/2012
... vehicles) per day may be provided. Qualified "overnight" repairs are 8+ hours labor OR a vehicle down situation (safety reason, part delay, etc). We use two way shuttle at $15 for anything that doesn't qualify for a rental. Generally speaking, we...
Re: MISCELLANEOUS FUEL - 01/10/2012
... ask how they want you to handle it. With a no problem found it may be a tough sell. Let us know what works out....
Re: 2011 CHEV EXPRESS (AMBULANCE) - 01/02/2012
I'd get your area manager involved. That's quite a bit of time for a no problem found but having to take out a good portion of the dash/doghouse just to be able to get to the motor is no fun.
Silverado HD PDI form? - 01/03/2012
... to tell from the VIN and the Vehicle build doesn't seem to be much help either. Just wondering how you are figuring out which form to use?? Thanks!...
PDI 2012 VERANO - 01/04/2012
Can someone tell me where to go to find PDI for a 2012 veranos what labor op I use ? Thanks I look in the Warranty hlp cards and it dosent give me for Veranos unless Im missing something
Re: 2012 PDI TIMES - 11/21/2011
Look in SI, under the vehicle. If the VIN doesn't work, use the make and model of vehicle. Use op code Z7000, it will give you correct PDI times.
Re: What should I do? - 12/06/2011
I was going to suggest the 'customer satisfaction' option if that manufacturer has it. Tells the manufacturer that it's not a defect but doing it for the customer.
Re: What should I do? - 12/06/2011
... make the right decisions too for himself and the dealer too.. good Luck and yea let us know what happens....
Re: Courtesy deliveries - PDI - 02/07/2012
... raised to take into consideration the DEF fluid, if my memory serves, I think it's around $50 but don't hold me to that. ...
Re: Problems with Transaction Summary Report? - 02/15/2012
Its 9:11 California/Bay Area: No report - I agree, admins have their routine "you dont want to mess with or we get grumpy & our day is all of of whack. ** is anyone still having trouble getting claims thru today "2/15/12" ???
Re: Warranty Part Retention - 02/02/2012
ONE THING TO KEEP IN MIND; WHEN YOU SCRAP PARTS EVERYDAY, JUST MAKE SURE THAT YOU ARE CHECKING FOR REQUESTED PARTS DAILY. IF THEY ASK FOR IT ON DAY 14 AND YOU DON'T CHECK IT FOR A DAY OR SO AND SCRAP ON DAY 15 YOU MAY END UP DUMPSTER DIVING- NEVER FU...
Re: Transportation Damage Submissions - 02/06/2012
... claims much easier. The biggest issue we have is finding the right labor op for the repairs. We do the warranty paint repairs for the local Ford dealer just down the street, too, between them and hail claims, the body shop is always busy....
Re: USED CAR - BATTERY - 01/31/2012
Here lately every battery i have submitted has been restricted and i had to H-Route for auth...Don"t know how long the vehicle has been sitting on the lot but i would think this would be Used Car Dept. maintanence...
Re: - 02/02/2012
i submitted one yesterday for the oil change with no problem.. labor ops i use are z2367 for oil change and z2365 for 20 dollars off service..havent had any today...
Re: Emissions Coverage - 01/18/2012
I have yet to figure out WHY service advisors and managers do this kind of thing to us...I dont have too many oil change programs yet but i hear we are gonna have more soon :(
Re: Warranty Part Retention - 01/25/2012
... GUYS PLACE THE PARTS ON THE SHELVES, ALSO 1-0 LAST DIGIT OF RO. IF YOU HAVE TIME TO SCRAP DAILY IT WOULD MAKE THE JOB A LOT QUICKER AND EASIER! ...
Re: CBG PRE-OWNED LIMITED - 01/25/2012
We have a misc. code set up that I bill any extra amount that GM won't pay to advertising. Doesn't show as an 'internal' job on the RO but is shows the extra amount being taken off so it does the job.
Re: GMPP - 03/24/2011
They should. Check your line detail on your credit memo. They break the payment down by labor, parts, misc and taxes.
Re: TRANSPORTATION CLAIMS - 04/05/2011
... AND SENT TO THE CARRIER..DONT THINK A T-CLAIM CAN BE SUBMITTED NOW IF THE VEHICLE CAME IN 3-26..YOU MAY WANT TO CALL DBC AND GET THEIR IMPUT..HOPE THIS HELPS...
Re: Flywheel Housing Seal opcode - 03/16/2011
i dont understand that either you would think the labor op would have some add on's if it required the transmission to be removed ..we cannot auth anything over 2 hours other labor time either you may have to call your fom to get more time..
Re: 1926 Warranty - 03/17/2011
My service manager has this under the glass on his desk. Amazing how far things have come. Customer service doesn't seem to be a top priority at the time.
Re: ADP and electronically submitting warranty - 03/10/2011
IF YOU SUBMIT THEM ONE AT A TIME TO GM THEN YOU CAN GO BACK INTO PMT AND PUT THE RO IN AND IT WILL SHOW IF IT WAS ACCEPTED AND PAID OR REJECTED....THEN YOU CAN FIX AND RESUBMIT THEN IF YOU NEED TO....IF YOU HAVE ANY OTHER QUESTIONS OR THIS DOESNT MAKE...
Re: Towing - 03/11/2011
... by selecting the "Analyze Warranty" tab and then "View Service Agent Profile". Change the drop down box on the page to GM-US then click "Other Items Not Allowed" and at the bottom it shows your towing amount limit....
MULTIPOINT INSPECTIONS - 05/14/2011
My service mamnger told me yesterday that GM does not want us doing multipoint inspections on vehicles that are in for warranty work? Has anyone else heard of this?
Re: MULTIPOINT INSPECTIONS - 05/16/2011
... inspection. But you should do an inspection on every vehicle for maintanence issues. From what I have read GM wants you to do inspections, just don't go looking for things to do under warranty, unless it is a safety issue. ...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 05/16/2011
... because I have to submit them. I'm sure we've probably missed a few, but on the whole they're doing a pretty good job. I remind them occasionally if I haven't seen any in a while too!...
Re: ZSET REJECT - 06/16/2011
That's the weird thing, fog lamps are not listed on the vehicle build. I suppose it's a call to the DBC to find out if there's some glitch somewhere. I usually doubt my what I know first though. Thanks for the thought tho.
Re: Labor op Z6999 pdi fluids - 06/02/2011
THERE IS AN ARTICLE IN THE MARCH 2011 NEWSLETTER ON PAGE 5 ABOUT THIS..THERE IS A CEILING ON FLUIDS..YOU CAN USE THE AMOUNT USED AND DOCUMENT REASON FOR EXCESS FLUID AND SUBMITT THE CLAIM AS IS AND MONITOR THE CLAIM OR ATTEMPT TO APPLY THE "P" CODE/DEALER...
GM CUST ASST OFFERED REIMBURSEMENT - 06/02/2011
... HER TO US TO SEEK 50% REIMBURSEMENT AUTH BY GM..... I AM HAVING TROUBLE FINDING ANY DOCUMENT ON WHAT LABOR OP TO USE (THAT SOUNDS CORRECT) ---- ANY SUGGESTIONS ???...
Re: EMPOWERMENT GOODWILL - GMPP COVERAGE - 06/10/2011
... Form). There is a form that must be filled out and fax into to GM. I don't think this is something you do under global warranty. ...
Re: VOLTS -- WARRANTY REPAIR VS IN-SERVICE DATE - 04/14/2011
Close the PDI ticket and make a new one for the added things sales is looking for. Once the PDI is accepted, I usually don't have any trouble getting the second job card to pay. We haven't gotten to the VOLT yet, we're in the west but it works on o...
GM credit memos - 04/15/2011
... Reports Mailbox? I called the DBC and Global Help Desk and they have escalated my claim, but I don't have an answer as to why yet. Thanks in advance!...
Re: PRE-AUTH - 04/08/2011
... RIGHT TO THE BOTTOM AND CLICK NEW THEN IT SHOULD TAKE YOU TO THE NEXT SCREEN IMMEDIATELY WHERE YOU WOULD START MAKING CHOICES FOR GM OR MIC.....I JUST TRIED IT AND IT WORKED. GOOD LUCK....
... raised to take into consideration the DEF fluid, if my memory serves, I think it's around $50 but don't hold me to that. ...
Re: Problems with Transaction Summary Report? - 02/15/2012
Its 9:11 California/Bay Area: No report - I agree, admins have their routine "you dont want to mess with or we get grumpy & our day is all of of whack. ** is anyone still having trouble getting claims thru today "2/15/12" ???
Re: Warranty Part Retention - 02/02/2012
ONE THING TO KEEP IN MIND; WHEN YOU SCRAP PARTS EVERYDAY, JUST MAKE SURE THAT YOU ARE CHECKING FOR REQUESTED PARTS DAILY. IF THEY ASK FOR IT ON DAY 14 AND YOU DON'T CHECK IT FOR A DAY OR SO AND SCRAP ON DAY 15 YOU MAY END UP DUMPSTER DIVING- NEVER FU...
Re: Transportation Damage Submissions - 02/06/2012
... claims much easier. The biggest issue we have is finding the right labor op for the repairs. We do the warranty paint repairs for the local Ford dealer just down the street, too, between them and hail claims, the body shop is always busy....
Re: USED CAR - BATTERY - 01/31/2012
Here lately every battery i have submitted has been restricted and i had to H-Route for auth...Don"t know how long the vehicle has been sitting on the lot but i would think this would be Used Car Dept. maintanence...
Re: - 02/02/2012
i submitted one yesterday for the oil change with no problem.. labor ops i use are z2367 for oil change and z2365 for 20 dollars off service..havent had any today...
Re: Emissions Coverage - 01/18/2012
I have yet to figure out WHY service advisors and managers do this kind of thing to us...I dont have too many oil change programs yet but i hear we are gonna have more soon :(
Re: Warranty Part Retention - 01/25/2012
... GUYS PLACE THE PARTS ON THE SHELVES, ALSO 1-0 LAST DIGIT OF RO. IF YOU HAVE TIME TO SCRAP DAILY IT WOULD MAKE THE JOB A LOT QUICKER AND EASIER! ...
Re: CBG PRE-OWNED LIMITED - 01/25/2012
We have a misc. code set up that I bill any extra amount that GM won't pay to advertising. Doesn't show as an 'internal' job on the RO but is shows the extra amount being taken off so it does the job.
Re: GMPP - 03/24/2011
They should. Check your line detail on your credit memo. They break the payment down by labor, parts, misc and taxes.
Re: TRANSPORTATION CLAIMS - 04/05/2011
... AND SENT TO THE CARRIER..DONT THINK A T-CLAIM CAN BE SUBMITTED NOW IF THE VEHICLE CAME IN 3-26..YOU MAY WANT TO CALL DBC AND GET THEIR IMPUT..HOPE THIS HELPS...
Re: Flywheel Housing Seal opcode - 03/16/2011
i dont understand that either you would think the labor op would have some add on's if it required the transmission to be removed ..we cannot auth anything over 2 hours other labor time either you may have to call your fom to get more time..
Re: 1926 Warranty - 03/17/2011
My service manager has this under the glass on his desk. Amazing how far things have come. Customer service doesn't seem to be a top priority at the time.
Re: ADP and electronically submitting warranty - 03/10/2011
IF YOU SUBMIT THEM ONE AT A TIME TO GM THEN YOU CAN GO BACK INTO PMT AND PUT THE RO IN AND IT WILL SHOW IF IT WAS ACCEPTED AND PAID OR REJECTED....THEN YOU CAN FIX AND RESUBMIT THEN IF YOU NEED TO....IF YOU HAVE ANY OTHER QUESTIONS OR THIS DOESNT MAKE...
Re: Towing - 03/11/2011
... by selecting the "Analyze Warranty" tab and then "View Service Agent Profile". Change the drop down box on the page to GM-US then click "Other Items Not Allowed" and at the bottom it shows your towing amount limit....
MULTIPOINT INSPECTIONS - 05/14/2011
My service mamnger told me yesterday that GM does not want us doing multipoint inspections on vehicles that are in for warranty work? Has anyone else heard of this?
Re: MULTIPOINT INSPECTIONS - 05/16/2011
... inspection. But you should do an inspection on every vehicle for maintanence issues. From what I have read GM wants you to do inspections, just don't go looking for things to do under warranty, unless it is a safety issue. ...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 05/16/2011
... because I have to submit them. I'm sure we've probably missed a few, but on the whole they're doing a pretty good job. I remind them occasionally if I haven't seen any in a while too!...
Re: ZSET REJECT - 06/16/2011
That's the weird thing, fog lamps are not listed on the vehicle build. I suppose it's a call to the DBC to find out if there's some glitch somewhere. I usually doubt my what I know first though. Thanks for the thought tho.
Re: Labor op Z6999 pdi fluids - 06/02/2011
THERE IS AN ARTICLE IN THE MARCH 2011 NEWSLETTER ON PAGE 5 ABOUT THIS..THERE IS A CEILING ON FLUIDS..YOU CAN USE THE AMOUNT USED AND DOCUMENT REASON FOR EXCESS FLUID AND SUBMITT THE CLAIM AS IS AND MONITOR THE CLAIM OR ATTEMPT TO APPLY THE "P" CODE/DEALER...
GM CUST ASST OFFERED REIMBURSEMENT - 06/02/2011
... HER TO US TO SEEK 50% REIMBURSEMENT AUTH BY GM..... I AM HAVING TROUBLE FINDING ANY DOCUMENT ON WHAT LABOR OP TO USE (THAT SOUNDS CORRECT) ---- ANY SUGGESTIONS ???...
Re: EMPOWERMENT GOODWILL - GMPP COVERAGE - 06/10/2011
... Form). There is a form that must be filled out and fax into to GM. I don't think this is something you do under global warranty. ...
Re: VOLTS -- WARRANTY REPAIR VS IN-SERVICE DATE - 04/14/2011
Close the PDI ticket and make a new one for the added things sales is looking for. Once the PDI is accepted, I usually don't have any trouble getting the second job card to pay. We haven't gotten to the VOLT yet, we're in the west but it works on o...
GM credit memos - 04/15/2011
... Reports Mailbox? I called the DBC and Global Help Desk and they have escalated my claim, but I don't have an answer as to why yet. Thanks in advance!...
Re: PRE-AUTH - 04/08/2011
... RIGHT TO THE BOTTOM AND CLICK NEW THEN IT SHOULD TAKE YOU TO THE NEXT SCREEN IMMEDIATELY WHERE YOU WOULD START MAKING CHOICES FOR GM OR MIC.....I JUST TRIED IT AND IT WORKED. GOOD LUCK....
Re: I op codes - 08/31/2011
I'm thinking you would follow document id:218266 and choose a labor op from the list, an "R" labor op since it was a GM accessory, put on by a GM dealer. I'm assuming under 3/36, but if not it would have the 12/12.
SPECIAL COVERAGE #10054 - 09/07/2011
... GM regarding new special policy. *** my question ** with this policy stating GM pays 50% - how would I figure / submit this ????...
Re: non gm parts mark up - 08/29/2011
YOU ARE RIGHT HK IT DOESN'T MARK IT UP ON GLOBAL..I HAD FIRST SUBMITTED IT ON REYNOLDS,IT DOES MARK UP ON THERE..THE CLAIM DID REJECT DUE TO THE PART BEING MORE THAN THE GM PART..SO I RESUBMITTED ON GLOBAL WARRANTY AND SENT IT FOR AUTHORIZATION WITH ...
2 year/30000 mile standard CPO maintenance plan - 08/30/2011
... of it, and of course, we have a customer here for their free oil change under the plan. Any help would be appreciated - thanks in advance!...
Re: Business Choice - 09/15/2011
... There's a lot up in the air on this for me and no one seems to know the whole story if you know what I mean. I guess I'm wondering if there is one difinitive bulletin that spells out the entire process and what I personally am responsible for doin...
Re: Customer reimbursement - 09/26/2011
The way I read the bulletin it only has to be a GM part that was replaced and doesn't matter where they got it installed. Correct?
Re: OLH on GMPP Claim - 11/15/2011
If you have service management empowerment for GMPP OLH, you can authorize up to your dealership empowerment without H-routing. If it is beyond the empowerment level, then you have to H-route the transaction. As in factory warranty, the OLH must be documented...
Re: GM MESSAGES - 10/28/2011
i was able to look at all my messages at the other dealer i worked for they would come up when i logged on but for some reason it doesnt happen at this job...thanks anyway for your help
Re: REFRIGERANT COST - 10/21/2011
i just talked to dbc about freon , the part number is for bulk and when you use that number the system reduces it down to ounces...so we are getting shorted, you would have to adjust the amount from ounces to lbs.to make it come out right
Re: Powertrain Coverage for Bulletin Labor Op - 10/07/2011
We had a similar claim for a 2010 Enclave. Our tech performed some of the document you posted, however he ended up replacing all the timnig chains & related components, camshaft position actuators, tensioners, sprockets & guides. We used the labor op...
2010 CAMARO - STRIPE - 10/10/2011
... removed ..... per EPIC the part is called: R/CMPT LID CTR STRIPE , when I put in stripe in SI you get B7011 = Decal or Stripe Replacement .3 // when I check part group to labor op I get B7010 B8600 B8610 B8648 B8700 in which I dont believe any of...
Recall 09132 - Power steering hose leak - 09/20/2011
... new style hose and clamps. The decision was to not change anything since it appears to have been done already. I am trying to figure out the best way to submit this. Any ideas? There is no labor code to use for no problem or already completed. T...
"California" Bay Area Dealers - Tax question - 07/14/2011
... year her in "San Leandro" our tax rate went up to 10% then Obama dropped California 1% bring it down to 9% but my claims are still paying 10%....... who do we talk too ?????? Anyone else have this issue...
ONSTAR CONCERN LABOR OP ?? - 07/14/2011
I HAVE A 2007 SUBURBAN.. COMPLAINT: STARTING CAR ONSTAR COMES ON & STATES YOU HAVE LEFT YOUR ROUTE WHEN CUSTOMER HAD NEVER ASKED FOR ROUTE --- TRIED TO CANCEL AS PER DOC#2407737 "UNSUCCESSFUL", REMOVED BATTERY FOR 10 MIN TO CLEAR >>> QUESTION: SINCE I...
Re: ON-GOING BATTLE WITH TECHS - 07/06/2011
NOW IF MY TRAINING IS CORRECT FROM ALL I HAVE HEARD THAT YOU CAN HAVE MORE TIME ON THE BACK THAN ON THE FRONT..SOUNDS LIKE THE PUNCH TIME DOESNT ADD UP..IT IS A NEVER ENDING BATTLE WITH TECHS FOR SURE..
labor op code - 07/07/2011
... a labor op Z7091 I did it exactly as my manager said and it always comign back as Unaccepted, what an i doing wrong? I even sent it to GM authorzations and still :unaccepted: i need some help to as way its not going throgh...
Goodwill for radio - 07/21/2011
Have a customer in a GMC Acadia that had to have a radio replaced just out of warranty. Service Manager wanted to do this as a goodwill repair, but the transaction rejects because of the cost of the radio. R0760 doesnt allow for parts cost since radio...
warranty invoices - 08/16/2011
How long do we keep our warranty invoices after they have been accepted? we make copies of the invoices and any documentation going along with it. 5- 7 years?
non gm parts mark up - 08/19/2011
what is the markup on non gm parts????? i dont do non gm parts often ,my brain isn't working today.. thanks
warranty parts debits - 08/10/2011
Has anyone been lucky enough to get a warranty parts debit overturned??? if so i am open for suggestions....but i really think i am doomed...
Wheel Refinishing Shipping Charges?? - 08/02/2011
Sent 4 wheels off to Transwheel for refinishing. I haven't done one of these in a long time and can't remember if we're allowed to claim the shippping charges on this?? There used to be a bulletin about it, but for the life of me I can't find it. Probably...
Re: Wheel Refinishing Shipping Charges?? - 08/02/2011
mark i have seen something about wheel refinishing somewhere in the past few months so its not removed, possibly in one of the newsletters or a bulletin...in know this doesnt help much..
Re: Customer Enthusiasm - 07/28/2011
This doesn't sound like customer enthusiasm. The keys came "inoperable" so you are in a sense fixing them by recutting the keys. Submit under ZREG with the correct op for keys/transmitters.
Re: CPO Maintenance Plan - 03/26/2013
If I am not mistaken you would use Op Code Z2328 and you would put $35 in net. You also need to document the oil life and the Job Card and in the comments
Re: add credit time frame - 04/03/2013
I have gone for add credit on claims beyond 6 months. I think there is no limit. Best way to find out is submit for it and see what happens. Don't be afraid.
I'm thinking you would follow document id:218266 and choose a labor op from the list, an "R" labor op since it was a GM accessory, put on by a GM dealer. I'm assuming under 3/36, but if not it would have the 12/12.
SPECIAL COVERAGE #10054 - 09/07/2011
... GM regarding new special policy. *** my question ** with this policy stating GM pays 50% - how would I figure / submit this ????...
Re: non gm parts mark up - 08/29/2011
YOU ARE RIGHT HK IT DOESN'T MARK IT UP ON GLOBAL..I HAD FIRST SUBMITTED IT ON REYNOLDS,IT DOES MARK UP ON THERE..THE CLAIM DID REJECT DUE TO THE PART BEING MORE THAN THE GM PART..SO I RESUBMITTED ON GLOBAL WARRANTY AND SENT IT FOR AUTHORIZATION WITH ...
2 year/30000 mile standard CPO maintenance plan - 08/30/2011
... of it, and of course, we have a customer here for their free oil change under the plan. Any help would be appreciated - thanks in advance!...
Re: Business Choice - 09/15/2011
... There's a lot up in the air on this for me and no one seems to know the whole story if you know what I mean. I guess I'm wondering if there is one difinitive bulletin that spells out the entire process and what I personally am responsible for doin...
Re: Customer reimbursement - 09/26/2011
The way I read the bulletin it only has to be a GM part that was replaced and doesn't matter where they got it installed. Correct?
Re: OLH on GMPP Claim - 11/15/2011
If you have service management empowerment for GMPP OLH, you can authorize up to your dealership empowerment without H-routing. If it is beyond the empowerment level, then you have to H-route the transaction. As in factory warranty, the OLH must be documented...
Re: GM MESSAGES - 10/28/2011
i was able to look at all my messages at the other dealer i worked for they would come up when i logged on but for some reason it doesnt happen at this job...thanks anyway for your help
Re: REFRIGERANT COST - 10/21/2011
i just talked to dbc about freon , the part number is for bulk and when you use that number the system reduces it down to ounces...so we are getting shorted, you would have to adjust the amount from ounces to lbs.to make it come out right
Re: Powertrain Coverage for Bulletin Labor Op - 10/07/2011
We had a similar claim for a 2010 Enclave. Our tech performed some of the document you posted, however he ended up replacing all the timnig chains & related components, camshaft position actuators, tensioners, sprockets & guides. We used the labor op...
2010 CAMARO - STRIPE - 10/10/2011
... removed ..... per EPIC the part is called: R/CMPT LID CTR STRIPE , when I put in stripe in SI you get B7011 = Decal or Stripe Replacement .3 // when I check part group to labor op I get B7010 B8600 B8610 B8648 B8700 in which I dont believe any of...
Recall 09132 - Power steering hose leak - 09/20/2011
... new style hose and clamps. The decision was to not change anything since it appears to have been done already. I am trying to figure out the best way to submit this. Any ideas? There is no labor code to use for no problem or already completed. T...
"California" Bay Area Dealers - Tax question - 07/14/2011
... year her in "San Leandro" our tax rate went up to 10% then Obama dropped California 1% bring it down to 9% but my claims are still paying 10%....... who do we talk too ?????? Anyone else have this issue...
ONSTAR CONCERN LABOR OP ?? - 07/14/2011
I HAVE A 2007 SUBURBAN.. COMPLAINT: STARTING CAR ONSTAR COMES ON & STATES YOU HAVE LEFT YOUR ROUTE WHEN CUSTOMER HAD NEVER ASKED FOR ROUTE --- TRIED TO CANCEL AS PER DOC#2407737 "UNSUCCESSFUL", REMOVED BATTERY FOR 10 MIN TO CLEAR >>> QUESTION: SINCE I...
Re: ON-GOING BATTLE WITH TECHS - 07/06/2011
NOW IF MY TRAINING IS CORRECT FROM ALL I HAVE HEARD THAT YOU CAN HAVE MORE TIME ON THE BACK THAN ON THE FRONT..SOUNDS LIKE THE PUNCH TIME DOESNT ADD UP..IT IS A NEVER ENDING BATTLE WITH TECHS FOR SURE..
labor op code - 07/07/2011
... a labor op Z7091 I did it exactly as my manager said and it always comign back as Unaccepted, what an i doing wrong? I even sent it to GM authorzations and still :unaccepted: i need some help to as way its not going throgh...
Goodwill for radio - 07/21/2011
Have a customer in a GMC Acadia that had to have a radio replaced just out of warranty. Service Manager wanted to do this as a goodwill repair, but the transaction rejects because of the cost of the radio. R0760 doesnt allow for parts cost since radio...
warranty invoices - 08/16/2011
How long do we keep our warranty invoices after they have been accepted? we make copies of the invoices and any documentation going along with it. 5- 7 years?
non gm parts mark up - 08/19/2011
what is the markup on non gm parts????? i dont do non gm parts often ,my brain isn't working today.. thanks
warranty parts debits - 08/10/2011
Has anyone been lucky enough to get a warranty parts debit overturned??? if so i am open for suggestions....but i really think i am doomed...
Wheel Refinishing Shipping Charges?? - 08/02/2011
Sent 4 wheels off to Transwheel for refinishing. I haven't done one of these in a long time and can't remember if we're allowed to claim the shippping charges on this?? There used to be a bulletin about it, but for the life of me I can't find it. Probably...
Re: Wheel Refinishing Shipping Charges?? - 08/02/2011
mark i have seen something about wheel refinishing somewhere in the past few months so its not removed, possibly in one of the newsletters or a bulletin...in know this doesnt help much..
Re: Customer Enthusiasm - 07/28/2011
This doesn't sound like customer enthusiasm. The keys came "inoperable" so you are in a sense fixing them by recutting the keys. Submit under ZREG with the correct op for keys/transmitters.
Re: CPO Maintenance Plan - 03/26/2013
If I am not mistaken you would use Op Code Z2328 and you would put $35 in net. You also need to document the oil life and the Job Card and in the comments
Re: add credit time frame - 04/03/2013
I have gone for add credit on claims beyond 6 months. I think there is no limit. Best way to find out is submit for it and see what happens. Don't be afraid.
Re: Pyramid Repair? or three separate claims - 04/03/2013
Make sure your technician is properly trained in the area of seat heater repairs. If he is... AND followed all the proper diagnostic processes, contacted TAC " before " he got over his head etc... You should submit your claim as one line. Select the...
reimbursement for special coverage - 04/12/2013
If a customer brings in a repair done at a non gm garage for a recall reimbursement, do we reimburse them for what the recall would pay or the amount on their invoice they bring in.
Re: reimbursement for special coverage - 04/15/2013
... they say all refunds need to be sent to the customer assistance center do not go thru dealer...I would look at your spa.....
Re: reimbursement for special coverage - 04/16/2013
It is fustrating, and the customer usually doesn't want to hear an explanation..It would be nice if GM would have the customers submit to customer assistance for their refund instead of having the dealers refund the money..but that will never happen!...
CAN ANYONE HELP ME WITH EMISSIONS COVERAGE INFORMATION - 07/05/2013
I am trying to find out if an ECM is covered under Emissions warranty. I really don't know enough about the emissions coverage and want to find information, any help?
Re: Sublet - 07/08/2013
Thanks for everyone's help, but I'm still confused! I'm new to the warranty job. Do I put any time in the labor time spots (Base Labor, Add time, or Paint mix time, etc)and also do I list the parts? I'm still confused on how to figure up the cost for...
Re: Giving a GMPP Smartcare Plan to a customer, how to . . . - 07/17/2013
This is all done through the Dealer Aftersales Empowerment Portal now. My service manager handles it all between him and our DMA. This is at www.autopartners.net and the use of goodwill tools such as a Smartcare plan are included. Good luck! I found...
Global Labour Code Transition - 04/19/2013
... the new tools and resources in the Member's Area prior to the transition date of May 7, 2013, so you have the opportunity to download and print these items or simply become familiar with the new Global format. Watch the forum and the Member's Area f...
customer satisfaction - 05/02/2013
I have a very good customer that paid to have some work done and he is wanting us to help him now on the customer pay work. Has anyone ever goodwilled work after the customer has paid, and if so would you use a special labor op.
Moose! - 05/03/2013
I work for Alaska Sales & Service, a GMC Chevy Buick Cadillac dealer in Anchorage, Alaska. We're quite near the downtown area. This morning on the way to work I took this picture. That's our body shop in the background. There were actually two moose,...
Re: Warranty and Non-Warranty Tow Labor Ops - 05/16/2013
0600162 is good. Check the Warranty Help Cards under the Resources Tab and download and print out the Z Labour Operations one, it has all of the conversions and will be a very handy reference for you. Good Luck!
Tire Warranty - 05/29/2013
I have never done a tire warranty, is there anyone who can help me with the claim? Do you have to include the pre-approval form when you submit? Is it a ZREG transaction? Is there any of the tire information that needs to be submitted? HELP PLEASE!
Rental Car - 05/30/2013
Can anyone tell me if GM pays for a customer that has a GM vehicle and comes in to have service work done, like an oil change or something, but not under warranty. Does GM pay for them to have a rental car?
Re: Rental Car - 06/11/2013
I was trying to find the GLC for rental when no problem was found. According to jlwarranty training manual the old code was Z1000. Does anyone know if this is still good or has GM done away with it?!
Re: New Wararanty?? CAC/BRC CCL-HVAC ?? - 08/29/2013
... for on the letter. Usually this is due to multiple concerns for that area of the vehicle and was done as a goodwill tool like offering OnStar or a GMPP Smar Care plan...See bulletin 11-00-89-005D....
Re: ADP CLAIM SUBMISSION HELP - 08/29/2013
... hit the "F5" key to transmit it. It will give you a message saying that it transmitting. Once done you can go back to the PMT screen and view the claim. It will show if it was accepted or not....
Re: Giving a GMPP Smartcare Plan to a customer, how to . . . - 07/17/2013
Yes, that's what I used as well and I ran it out to the end. But the information doesn't tell me what the next step is after the DMA approval. I can hand it back to the SM, but I know he's gonna ask me what he's supposed to do with it now. Which is what...
Re: Sublet - 07/02/2013
GM is gonna pay only what the labor op to replace and paint the molding plus mix time and materials pays..When we send our moldings out to be painted i look up the labor op and materials and mix time and send it to the repair shop doing the work and thats...
Re: Aftermarket Warranty Block - 08/14/2013
... already made the warranty company may not authorize the work or the repairs may not be covered...I would get with my service manager on this one.......
Re: recall 12045 - 01/23/2014
If you submit for anything that's not on the recall bulletin it should reject. You can get the key with a P auth. If it doesn't work you will have to h-route it with an explanation. We've been reimbursed for damaged keys on this one.
Warranty code not appearing on printout? - 11/18/2013
... the bottom of the receipt. Has anyone else had this problem? The techs said there was an update done not that long ago so I'm wondering if that has something to do with it....
Re: Enhanced Chevy and Buick /GMC courtesty trasporation program - 01/09/2014
... DATED 12/19 UNDER BUSINESS ADMINISTRATION.THIS WILL GIVE THE THE UPDATED GUIDE FOR GMDRAC.JUST DONE A CLAIM TODAY AND IT WAS FINE....
Re: Resubmitting a claim for an adjustment - 10/28/2013
i sometimes forget diag time and have no problem doing an adjustment..you might want to correct the base time to what it should be and add the alignment time in additional time this should work.
Seat Back Recall13323 - 10/03/2013
... with Recall 13323. Are we going to be able to submit for the inspections that GM has now decided doesn't apply to several of the vehicles we already ran through the shop? ...
Non LPO Accessories Warranty - 10/17/2013
... or if my SA just didn't inform him of how long it has been since the original install. Any help would be appreciated!...
Make sure your technician is properly trained in the area of seat heater repairs. If he is... AND followed all the proper diagnostic processes, contacted TAC " before " he got over his head etc... You should submit your claim as one line. Select the...
reimbursement for special coverage - 04/12/2013
If a customer brings in a repair done at a non gm garage for a recall reimbursement, do we reimburse them for what the recall would pay or the amount on their invoice they bring in.
Re: reimbursement for special coverage - 04/15/2013
... they say all refunds need to be sent to the customer assistance center do not go thru dealer...I would look at your spa.....
Re: reimbursement for special coverage - 04/16/2013
It is fustrating, and the customer usually doesn't want to hear an explanation..It would be nice if GM would have the customers submit to customer assistance for their refund instead of having the dealers refund the money..but that will never happen!...
CAN ANYONE HELP ME WITH EMISSIONS COVERAGE INFORMATION - 07/05/2013
I am trying to find out if an ECM is covered under Emissions warranty. I really don't know enough about the emissions coverage and want to find information, any help?
Re: Sublet - 07/08/2013
Thanks for everyone's help, but I'm still confused! I'm new to the warranty job. Do I put any time in the labor time spots (Base Labor, Add time, or Paint mix time, etc)and also do I list the parts? I'm still confused on how to figure up the cost for...
Re: Giving a GMPP Smartcare Plan to a customer, how to . . . - 07/17/2013
This is all done through the Dealer Aftersales Empowerment Portal now. My service manager handles it all between him and our DMA. This is at www.autopartners.net and the use of goodwill tools such as a Smartcare plan are included. Good luck! I found...
Global Labour Code Transition - 04/19/2013
... the new tools and resources in the Member's Area prior to the transition date of May 7, 2013, so you have the opportunity to download and print these items or simply become familiar with the new Global format. Watch the forum and the Member's Area f...
customer satisfaction - 05/02/2013
I have a very good customer that paid to have some work done and he is wanting us to help him now on the customer pay work. Has anyone ever goodwilled work after the customer has paid, and if so would you use a special labor op.
Moose! - 05/03/2013
I work for Alaska Sales & Service, a GMC Chevy Buick Cadillac dealer in Anchorage, Alaska. We're quite near the downtown area. This morning on the way to work I took this picture. That's our body shop in the background. There were actually two moose,...
Re: Warranty and Non-Warranty Tow Labor Ops - 05/16/2013
0600162 is good. Check the Warranty Help Cards under the Resources Tab and download and print out the Z Labour Operations one, it has all of the conversions and will be a very handy reference for you. Good Luck!
Tire Warranty - 05/29/2013
I have never done a tire warranty, is there anyone who can help me with the claim? Do you have to include the pre-approval form when you submit? Is it a ZREG transaction? Is there any of the tire information that needs to be submitted? HELP PLEASE!
Rental Car - 05/30/2013
Can anyone tell me if GM pays for a customer that has a GM vehicle and comes in to have service work done, like an oil change or something, but not under warranty. Does GM pay for them to have a rental car?
Re: Rental Car - 06/11/2013
I was trying to find the GLC for rental when no problem was found. According to jlwarranty training manual the old code was Z1000. Does anyone know if this is still good or has GM done away with it?!
Re: New Wararanty?? CAC/BRC CCL-HVAC ?? - 08/29/2013
... for on the letter. Usually this is due to multiple concerns for that area of the vehicle and was done as a goodwill tool like offering OnStar or a GMPP Smar Care plan...See bulletin 11-00-89-005D....
Re: ADP CLAIM SUBMISSION HELP - 08/29/2013
... hit the "F5" key to transmit it. It will give you a message saying that it transmitting. Once done you can go back to the PMT screen and view the claim. It will show if it was accepted or not....
Re: Giving a GMPP Smartcare Plan to a customer, how to . . . - 07/17/2013
Yes, that's what I used as well and I ran it out to the end. But the information doesn't tell me what the next step is after the DMA approval. I can hand it back to the SM, but I know he's gonna ask me what he's supposed to do with it now. Which is what...
Re: Sublet - 07/02/2013
GM is gonna pay only what the labor op to replace and paint the molding plus mix time and materials pays..When we send our moldings out to be painted i look up the labor op and materials and mix time and send it to the repair shop doing the work and thats...
Re: Aftermarket Warranty Block - 08/14/2013
... already made the warranty company may not authorize the work or the repairs may not be covered...I would get with my service manager on this one.......
Re: recall 12045 - 01/23/2014
If you submit for anything that's not on the recall bulletin it should reject. You can get the key with a P auth. If it doesn't work you will have to h-route it with an explanation. We've been reimbursed for damaged keys on this one.
Warranty code not appearing on printout? - 11/18/2013
... the bottom of the receipt. Has anyone else had this problem? The techs said there was an update done not that long ago so I'm wondering if that has something to do with it....
Re: Enhanced Chevy and Buick /GMC courtesty trasporation program - 01/09/2014
... DATED 12/19 UNDER BUSINESS ADMINISTRATION.THIS WILL GIVE THE THE UPDATED GUIDE FOR GMDRAC.JUST DONE A CLAIM TODAY AND IT WAS FINE....
Re: Resubmitting a claim for an adjustment - 10/28/2013
i sometimes forget diag time and have no problem doing an adjustment..you might want to correct the base time to what it should be and add the alignment time in additional time this should work.
Seat Back Recall13323 - 10/03/2013
... with Recall 13323. Are we going to be able to submit for the inspections that GM has now decided doesn't apply to several of the vehicles we already ran through the shop? ...
Non LPO Accessories Warranty - 10/17/2013
... or if my SA just didn't inform him of how long it has been since the original install. Any help would be appreciated!...
Re: These recalls are killing me! - 03/31/2014
... did the recall and it rejected cause there is no recall in viss. We called out DMA and he said you have to wait till it shows on viss then do them, and it will reject and not pay if its done before it comes out. If it does you have to send it to GM ...
Damaged 2nd Row Seat....Noticed after Overnight Delivery - 04/09/2014
I have an Enclave that was delivered overnight and the 2nd row driver side seat has a puncture in it. I don't believe it to be transportation damage since it is the 2nd row, but I still noted it on the delivery receipt. Do I submit this as a regula...
Re: These recalls are killing me! - 04/16/2014
I had one that showed closed on VISS but did not show in transaction history as being done, i called DBC they adv to h route that rejected saying my service manager could auth claim..which he did and i sent it back thru with no problems..
Re: April - Share Your Tip! - 04/25/2014
GETTING EACH DEPARTMENT IN OUR DEALERSHIP TO WORK TOGETHER AS A TEAM!IN DOING SO WE CAN MAKE SURE ALL OUR CUSTOMERS' NEEDS AND CONCERNS ARE ADDRESSED AND THEY ARE COMPLETELY SATISFIED WITH THE SERVICES WE HAVE PROVIDED FOR THEM.ALSO HAVING OUR TECHNICIANS...
Re: April - Share Your Tip! - 04/29/2014
I have been doing this job for several years the challenge with this job is it challenges you to do it right and keep up with all the changes every year..i feel like i know alot about my job and yet some new things I learn too.
Re: Recalls 14063 and 13454 (Courtesy Transportation) - 05/01/2014
I have been doing both recalls and rental on one job card but having 3 separte lines and they all have been getting paid with no problems. but you have to attach the DMA auth for rental and it pays within one day.
Stop Delivery Floor Plan Reimbursement - 05/15/2014
... code on the recall document. For recall 14201, that was also stop delivery there isn't one. I would like to be able to get that since we couldn't sell the units for about 5 days....
Re: Core on a claim that required special authorization - 05/16/2014
Even tho the job card is closed you can go to Global warratny and view the job card and click on credit/debit and add the core charge there and you may have to H route it. I have done it before and it will pay
Re: Stop Delivery Floor Plan Reimbursement - 05/22/2014
... I finally just let them reject and h-routed them with an attached copy of the vin list. Have you had that problem?...
Re: March - Share Your Tip! - 02/28/2014
WHEN WE ARE DOING A JOB THAT WILL REQUIRE A FLUSH CODE,I WRITE ON THE THE WORK COPY THAT FLUSH CODE IS REQUIRED AND HIGHLIGHT IT.I CAN HONESTY SAY THAT OUR GUY IS REALLY GOOD AT GETTING FLUSH CODES ANYWAY!!
Re: March - Share Your Tip! - 02/28/2014
We usually don't have an issue getting the flush codes with the guys we have. But we make it a habit on writing it on the Job card that the flush code is needed in the comment line just in case they accidently forget.
Re: The 3 C's - 03/04/2014
I BRING THE JOB CARD BACK TO THE SERVICE MANAGER OR SERVICE ADVISOR IF I DONT HAVE ALL THE INTO I NEED ON THE JOB CARD AND TELL THEM LIKE THIS LADY I WORKED WITH USED TO DO " SORRY I HAVE FAILED MY MIND READING COURSE PLEASE GIVE ME MORE INFORMATION AND...
Re: March - Share Your Tip! - 03/04/2014
Our techs are taught that if they do not give the flush codes, they will not get paid. And to ensure that they give the correct codes, they will take a picture of the code with their phone for future reference. This is especially helpful if the tech...
Re: closest to labor ops - 08/15/2014
wow i have been doing it all wrong too all these years! always something new to learn with this job makes it interesting !! connie
WIFI ACCESSORY - 09/18/2014
Looking for a labor op for WIFI package added to vehicle. Parts says its a wireless communication module but I don't see any labor op in the Dealer Install GM Accessory
no parts to return to wpc - 07/28/2014
I HAVE A CLAIM THAT THEY ARE ASKING FOR THE PART TO BE SENT BACK TO WPC, BUT THERE ISN'T A PART BECAUSE THE PART WAS MISSING WHEN THEY REPLACED IT. HOW DO I HANDLE THIS SINCE I DON'T HAVE A PART TO SEND BACK.
Re: May - Share Your Tip - 05/27/2014
We have a Shuttle stamp with boxes for one way or two way for the service advisers to check. That being said, I don't believe they use it as often as they should. If I remind them I'll see it for maybe a week and then they stop.
Re: Stop Delivery Floor Plan Reimbursement - 07/02/2014
... then I send in the the actual recall. If the recall # doesn't show up in GM Global - when you look in SI/Bulletin or in VIS, wait until it does or the transaction will not accept....
Re: POSTING TIME PUNCHES IN - 07/18/2012
I've only been doing warranty for a little over a year, but we've had 2 different dispatchers who both did it this way. Honestly, I never even thought about it until I read your post. We have not had any audit issues that I'm aware of.
Actual repair vs labor op coding ?? - 07/18/2012
... We replaced the TCM --- but since tac wanted the trans torn down to the case for inspection --- would I claim this as TCM replacement with OLH for teardown / or use case replacement as closest op code (to eliminate OLH) even though the TCM was the ...
Re: Debit - 06/27/2012
... I cannot figure out either. GM quite honestly can take these coupons and stick them where the sun doesn't shine if this is how it's going to be with them! The next thing is they will probably debit everyone back that has the same labor ops on different...
AC leak analyze time - 06/29/2012
Has anyone run into this? According to the LTG you can add .2 to the regular hours for repairing an a/c leak when you use the dye. I have tried this twice and twice my claim paid short the .2. I don't remember reading anything that says to put the...
Re: labor op for pip bulletin - 06/20/2012
not that I see.just the PIP5029 and the doc. id is 2863222.This one is different.It's for cleaning the valve stems with top engine cleaner,not the injectors.But thank you!
Re: labor op for pip bulletin - 06/21/2012
I see what you mean now - no time on your document. Thought the other one was close! Oh well! Good luck!
Re: cpo maintenance rejecting - 06/21/2012
CONCERNING OLM SYSTEM GUIDELINES FOR CPO MAINT.CLAIMS. WHAT PERCENT OF OIL LIFE REMAINING HAS BEEN DOCUMENTED BY YOUR SERVICE ADVISORS. HOW CLOSE TO "NEAR" 0% HAVE YOU FOUND WITH VEHICLE REQUIRING AN OIL CHANGE. HOW "NEAR" TO 0% WILL JUSTIFY SUBMITTING...
... did the recall and it rejected cause there is no recall in viss. We called out DMA and he said you have to wait till it shows on viss then do them, and it will reject and not pay if its done before it comes out. If it does you have to send it to GM ...
Damaged 2nd Row Seat....Noticed after Overnight Delivery - 04/09/2014
I have an Enclave that was delivered overnight and the 2nd row driver side seat has a puncture in it. I don't believe it to be transportation damage since it is the 2nd row, but I still noted it on the delivery receipt. Do I submit this as a regula...
Re: These recalls are killing me! - 04/16/2014
I had one that showed closed on VISS but did not show in transaction history as being done, i called DBC they adv to h route that rejected saying my service manager could auth claim..which he did and i sent it back thru with no problems..
Re: April - Share Your Tip! - 04/25/2014
GETTING EACH DEPARTMENT IN OUR DEALERSHIP TO WORK TOGETHER AS A TEAM!IN DOING SO WE CAN MAKE SURE ALL OUR CUSTOMERS' NEEDS AND CONCERNS ARE ADDRESSED AND THEY ARE COMPLETELY SATISFIED WITH THE SERVICES WE HAVE PROVIDED FOR THEM.ALSO HAVING OUR TECHNICIANS...
Re: April - Share Your Tip! - 04/29/2014
I have been doing this job for several years the challenge with this job is it challenges you to do it right and keep up with all the changes every year..i feel like i know alot about my job and yet some new things I learn too.
Re: Recalls 14063 and 13454 (Courtesy Transportation) - 05/01/2014
I have been doing both recalls and rental on one job card but having 3 separte lines and they all have been getting paid with no problems. but you have to attach the DMA auth for rental and it pays within one day.
Stop Delivery Floor Plan Reimbursement - 05/15/2014
... code on the recall document. For recall 14201, that was also stop delivery there isn't one. I would like to be able to get that since we couldn't sell the units for about 5 days....
Re: Core on a claim that required special authorization - 05/16/2014
Even tho the job card is closed you can go to Global warratny and view the job card and click on credit/debit and add the core charge there and you may have to H route it. I have done it before and it will pay
Re: Stop Delivery Floor Plan Reimbursement - 05/22/2014
... I finally just let them reject and h-routed them with an attached copy of the vin list. Have you had that problem?...
Re: March - Share Your Tip! - 02/28/2014
WHEN WE ARE DOING A JOB THAT WILL REQUIRE A FLUSH CODE,I WRITE ON THE THE WORK COPY THAT FLUSH CODE IS REQUIRED AND HIGHLIGHT IT.I CAN HONESTY SAY THAT OUR GUY IS REALLY GOOD AT GETTING FLUSH CODES ANYWAY!!
Re: March - Share Your Tip! - 02/28/2014
We usually don't have an issue getting the flush codes with the guys we have. But we make it a habit on writing it on the Job card that the flush code is needed in the comment line just in case they accidently forget.
Re: The 3 C's - 03/04/2014
I BRING THE JOB CARD BACK TO THE SERVICE MANAGER OR SERVICE ADVISOR IF I DONT HAVE ALL THE INTO I NEED ON THE JOB CARD AND TELL THEM LIKE THIS LADY I WORKED WITH USED TO DO " SORRY I HAVE FAILED MY MIND READING COURSE PLEASE GIVE ME MORE INFORMATION AND...
Re: March - Share Your Tip! - 03/04/2014
Our techs are taught that if they do not give the flush codes, they will not get paid. And to ensure that they give the correct codes, they will take a picture of the code with their phone for future reference. This is especially helpful if the tech...
Re: closest to labor ops - 08/15/2014
wow i have been doing it all wrong too all these years! always something new to learn with this job makes it interesting !! connie
WIFI ACCESSORY - 09/18/2014
Looking for a labor op for WIFI package added to vehicle. Parts says its a wireless communication module but I don't see any labor op in the Dealer Install GM Accessory
no parts to return to wpc - 07/28/2014
I HAVE A CLAIM THAT THEY ARE ASKING FOR THE PART TO BE SENT BACK TO WPC, BUT THERE ISN'T A PART BECAUSE THE PART WAS MISSING WHEN THEY REPLACED IT. HOW DO I HANDLE THIS SINCE I DON'T HAVE A PART TO SEND BACK.
Re: May - Share Your Tip - 05/27/2014
We have a Shuttle stamp with boxes for one way or two way for the service advisers to check. That being said, I don't believe they use it as often as they should. If I remind them I'll see it for maybe a week and then they stop.
Re: Stop Delivery Floor Plan Reimbursement - 07/02/2014
... then I send in the the actual recall. If the recall # doesn't show up in GM Global - when you look in SI/Bulletin or in VIS, wait until it does or the transaction will not accept....
Re: POSTING TIME PUNCHES IN - 07/18/2012
I've only been doing warranty for a little over a year, but we've had 2 different dispatchers who both did it this way. Honestly, I never even thought about it until I read your post. We have not had any audit issues that I'm aware of.
Actual repair vs labor op coding ?? - 07/18/2012
... We replaced the TCM --- but since tac wanted the trans torn down to the case for inspection --- would I claim this as TCM replacement with OLH for teardown / or use case replacement as closest op code (to eliminate OLH) even though the TCM was the ...
Re: Debit - 06/27/2012
... I cannot figure out either. GM quite honestly can take these coupons and stick them where the sun doesn't shine if this is how it's going to be with them! The next thing is they will probably debit everyone back that has the same labor ops on different...
AC leak analyze time - 06/29/2012
Has anyone run into this? According to the LTG you can add .2 to the regular hours for repairing an a/c leak when you use the dye. I have tried this twice and twice my claim paid short the .2. I don't remember reading anything that says to put the...
Re: labor op for pip bulletin - 06/20/2012
not that I see.just the PIP5029 and the doc. id is 2863222.This one is different.It's for cleaning the valve stems with top engine cleaner,not the injectors.But thank you!
Re: labor op for pip bulletin - 06/21/2012
I see what you mean now - no time on your document. Thought the other one was close! Oh well! Good luck!
Re: cpo maintenance rejecting - 06/21/2012
CONCERNING OLM SYSTEM GUIDELINES FOR CPO MAINT.CLAIMS. WHAT PERCENT OF OIL LIFE REMAINING HAS BEEN DOCUMENTED BY YOUR SERVICE ADVISORS. HOW CLOSE TO "NEAR" 0% HAVE YOU FOUND WITH VEHICLE REQUIRING AN OIL CHANGE. HOW "NEAR" TO 0% WILL JUSTIFY SUBMITTING...
Re: cpo maintenance rejecting - 06/22/2012
... Oil Life Monitor system or as otherwise stated in the owner‟s manual. Dealer-ship repair order documentation must include the percent oil life remaining as recorded by the Dealership personnel upon write up of a repair order." The owners manual says...
Re: CURIOUS ABOUT PAY - 06/18/2012
I looked at the survey results and there is no specifics on pay, just what we thought we should be paid. I am at about the same pay as you are with overtime. I don't think its good pay considering what we do for all departments, but what do you do?
Re: FORM - 06/19/2012
Don't know where to coop but see if warranty message G_0000120143 helps. It states something about "DMA will submit required form". Have yet to do one myself.
Re: POSTING TIME PUNCHES IN - 07/18/2012
... on and off each repair order. The only time he has to punch on and off an individual repair is to document other labor hours. It's easier for warranty clerks to accurately claim diagnosis or not duplicated times if the tech punches on each job but it...
Warrany training - 07/25/2012
... etc for it? JL used to have classes but not anymore since demand dropped off for it. Any help would be appreciated - thanks!...
Re: Warrany training - 07/26/2012
... etc for it? JL used to have classes but not anymore since demand dropped off for it. Any help would be appreciated - thanks! [/quote] ...
Re: Warrany training - 07/26/2012
It's been 2 years since I did Chrysler warranty, but they do their own warranty training thru Chrysler Academy. It's alot like what GM is doing now thru global.
Re: What would you do? - 07/20/2012
... enthusiasm. As long as your docs are there and your butt is covered, it's none of GM business what the customer paid in labor. ...
goodwill reimbursement - 07/23/2012
Im haveing a brain freeze trying to find a labour op for reimbursement to a customer for repairs that customer states had a recall on their vehicle for power steering. recall doesn't apply to the vehicle we have a customer assistance case on it.
Re: Special Coverage #11135 - 08/06/2012
... this I would open a misc line on the RO for that labor op (T5874) and part #. If that wasn't what you were asking, I apologize....
Engine-Trans Auth Form - 07/27/2012
... wrote: see attached copies across it) ** so I know this is somehow going to land in my lap to do ///// Can someone share/fax me a copy of one they have done ?? ...
Service Air Bag Warning Light - 08/14/2012
I have a 2010 Pontiac G6 which came in for the Service Air Bag Warning Lamp on... we found bulletin #10-09-41-002D which states to refer to #10085D /// if the GMVIS doesnt show that vehicle pertains to it, how is everyone else coding these ???
Re: Carrier request for transportation claim - 08/14/2012
... of it, I told the service manager about the request and we sent it off to them. Let us know if you get a response from them if you send it....
Re: Service Air Bag Warning Light - 08/14/2012
If the info doesn't show in the GMVISS you can use the labor op in the labor time guide to replace the part..and code as to what is the failure..hope this is what you are lookin for..
Re: Fuel injectors NOT covered under powertrain warranty???? - 08/20/2012
I ran across that before. My service advisor didn't double check the labor op for coverage under the particular model year and it turned out that the op was dropped from the powertrain coverage! Lesson learned, never assume anything!
Re: Fuel injectors NOT covered under powertrain warranty???? - 08/20/2012
... they should find a different supplier. That's about the only reason I can think of that they would single out injectors and not the other components as well. But then GM hasn't made a whole lot of sense in quite a few years. ...
Re: labor op number! - 08/21/2012
thats what i thought too but this cover is on the bumper but next to the trailer hitch access hole cover... this one is for the jack..thinking i may use this anyway or the bumper fascia dont think there is a labor op for this cover..
Re: Special Coverage #11135 - 08/07/2012
... with the cost of the tool in net. If this rejects as stating that the policy has already been done (because the repair line being paid may clear the special policy), then route it explaining it's one time submission for the tool....
Re: AC COMPRESSOR BELT TENSIONER ASSY - 08/09/2012
GM should have a separate labor code for this tensioner. It should not require a closest op. I have done request for reviews in the past successfully pointing out the error of omission. Then they can correct the LTG by adding the necessary labor code...
Re: What would you do? - 07/31/2012
... rates. Regarding marking the parts as customer enthusiasm, if this vehicle is out of warranty, you are not able to flag customer enthusiasm. Customer enthusiasm is for non-warranty items that you can cover ONLY while still under the warranty, otherwise...
not compatible to ltg - 03/05/2013
I have a claim I'm trying to submit to reimburse a customer for a special coverage he had done. It show up in his vehicle history but when I submit it, says not compatible to LTG. Any ideas on how to submit this claim.
NEW 7 DIGIT Labor codes - 03/05/2013
... which are no where to be found now....hmmmmm Called GMPP and even they were stumped as to when it would all get changed. Any suggestions for determining coverage other than submitting to see if I get rejected? Thanks!...
could go either way, I'm on the fence.... - 03/05/2013
... op. 2013 silverado, 359m. Cel on. PIP3119k. Per document the tech cleared the dtc. Service manager would have me use the reprogram op of J6350 as closest too. I like NPF better, but then he would say it really not an NPF as we really did find a problem....
Re: Maintenance Voucher Opcodes Z2312 and Z2313 rejecting for Not Compatible to VIN? - 01/08/2013
It could have something to do with the Gloal Warranty maintenance and shut down happening shortly. i just tried submitting for z2283 that was performed in december and it also rejected for the same error code. DBC tells me that I should be able to resubmit...
Re: PROBLEM PRICING ON PART#88865322???????????????? - 01/10/2013
SOMETIMES YOU HAVE TO BREAK THE PARTS DOWN INTO QUARTS OR LIKE FREON INTO OUNCES. I NEVER PUT A PART PRICE BECAUSE THEY MAY PAY MORE THAN I HAVE REQUESTED. AND YES YOU CAN DO AN ADD CREDIT
... Oil Life Monitor system or as otherwise stated in the owner‟s manual. Dealer-ship repair order documentation must include the percent oil life remaining as recorded by the Dealership personnel upon write up of a repair order." The owners manual says...
Re: CURIOUS ABOUT PAY - 06/18/2012
I looked at the survey results and there is no specifics on pay, just what we thought we should be paid. I am at about the same pay as you are with overtime. I don't think its good pay considering what we do for all departments, but what do you do?
Re: FORM - 06/19/2012
Don't know where to coop but see if warranty message G_0000120143 helps. It states something about "DMA will submit required form". Have yet to do one myself.
Re: POSTING TIME PUNCHES IN - 07/18/2012
... on and off each repair order. The only time he has to punch on and off an individual repair is to document other labor hours. It's easier for warranty clerks to accurately claim diagnosis or not duplicated times if the tech punches on each job but it...
Warrany training - 07/25/2012
... etc for it? JL used to have classes but not anymore since demand dropped off for it. Any help would be appreciated - thanks!...
Re: Warrany training - 07/26/2012
... etc for it? JL used to have classes but not anymore since demand dropped off for it. Any help would be appreciated - thanks! [/quote] ...
Re: Warrany training - 07/26/2012
It's been 2 years since I did Chrysler warranty, but they do their own warranty training thru Chrysler Academy. It's alot like what GM is doing now thru global.
Re: What would you do? - 07/20/2012
... enthusiasm. As long as your docs are there and your butt is covered, it's none of GM business what the customer paid in labor. ...
goodwill reimbursement - 07/23/2012
Im haveing a brain freeze trying to find a labour op for reimbursement to a customer for repairs that customer states had a recall on their vehicle for power steering. recall doesn't apply to the vehicle we have a customer assistance case on it.
Re: Special Coverage #11135 - 08/06/2012
... this I would open a misc line on the RO for that labor op (T5874) and part #. If that wasn't what you were asking, I apologize....
Engine-Trans Auth Form - 07/27/2012
... wrote: see attached copies across it) ** so I know this is somehow going to land in my lap to do ///// Can someone share/fax me a copy of one they have done ?? ...
Service Air Bag Warning Light - 08/14/2012
I have a 2010 Pontiac G6 which came in for the Service Air Bag Warning Lamp on... we found bulletin #10-09-41-002D which states to refer to #10085D /// if the GMVIS doesnt show that vehicle pertains to it, how is everyone else coding these ???
Re: Carrier request for transportation claim - 08/14/2012
... of it, I told the service manager about the request and we sent it off to them. Let us know if you get a response from them if you send it....
Re: Service Air Bag Warning Light - 08/14/2012
If the info doesn't show in the GMVISS you can use the labor op in the labor time guide to replace the part..and code as to what is the failure..hope this is what you are lookin for..
Re: Fuel injectors NOT covered under powertrain warranty???? - 08/20/2012
I ran across that before. My service advisor didn't double check the labor op for coverage under the particular model year and it turned out that the op was dropped from the powertrain coverage! Lesson learned, never assume anything!
Re: Fuel injectors NOT covered under powertrain warranty???? - 08/20/2012
... they should find a different supplier. That's about the only reason I can think of that they would single out injectors and not the other components as well. But then GM hasn't made a whole lot of sense in quite a few years. ...
Re: labor op number! - 08/21/2012
thats what i thought too but this cover is on the bumper but next to the trailer hitch access hole cover... this one is for the jack..thinking i may use this anyway or the bumper fascia dont think there is a labor op for this cover..
Re: Special Coverage #11135 - 08/07/2012
... with the cost of the tool in net. If this rejects as stating that the policy has already been done (because the repair line being paid may clear the special policy), then route it explaining it's one time submission for the tool....
Re: AC COMPRESSOR BELT TENSIONER ASSY - 08/09/2012
GM should have a separate labor code for this tensioner. It should not require a closest op. I have done request for reviews in the past successfully pointing out the error of omission. Then they can correct the LTG by adding the necessary labor code...
Re: What would you do? - 07/31/2012
... rates. Regarding marking the parts as customer enthusiasm, if this vehicle is out of warranty, you are not able to flag customer enthusiasm. Customer enthusiasm is for non-warranty items that you can cover ONLY while still under the warranty, otherwise...
not compatible to ltg - 03/05/2013
I have a claim I'm trying to submit to reimburse a customer for a special coverage he had done. It show up in his vehicle history but when I submit it, says not compatible to LTG. Any ideas on how to submit this claim.
NEW 7 DIGIT Labor codes - 03/05/2013
... which are no where to be found now....hmmmmm Called GMPP and even they were stumped as to when it would all get changed. Any suggestions for determining coverage other than submitting to see if I get rejected? Thanks!...
could go either way, I'm on the fence.... - 03/05/2013
... op. 2013 silverado, 359m. Cel on. PIP3119k. Per document the tech cleared the dtc. Service manager would have me use the reprogram op of J6350 as closest too. I like NPF better, but then he would say it really not an NPF as we really did find a problem....
Re: Maintenance Voucher Opcodes Z2312 and Z2313 rejecting for Not Compatible to VIN? - 01/08/2013
It could have something to do with the Gloal Warranty maintenance and shut down happening shortly. i just tried submitting for z2283 that was performed in december and it also rejected for the same error code. DBC tells me that I should be able to resubmit...
Re: PROBLEM PRICING ON PART#88865322???????????????? - 01/10/2013
SOMETIMES YOU HAVE TO BREAK THE PARTS DOWN INTO QUARTS OR LIKE FREON INTO OUNCES. I NEVER PUT A PART PRICE BECAUSE THEY MAY PAY MORE THAN I HAVE REQUESTED. AND YES YOU CAN DO AN ADD CREDIT
Re: Dexos credit submissions - 01/16/2013
you use the same ro the oil change was done on but do not add a line just use line 1 on the gwm and put $5.00 in misc..and add the last 6 of the vin in the additional info next to it..
ac delco starter -parts warranty - 01/01/2013
... installed on and now had to be replaced under service agent installed parts waaranty. The part # doesn't work in system ( choose vin not on file of corse) also tried putting part $ in net system keeps rejecting claim. Does anyone know the process to...
Re: dealer empowerment/customer participation - 01/07/2013
I didn't double check it but I believe it's worded whichever is more. So if the 55% participation comes out to be more than $400 then that is what you would go with. The price is also at warranty rate's if I'm not mistaken.
Re: Who's your boss? - 01/08/2013
... the schedules up. I know my boss doesn't agree with us working there, but it's one of those "pick your battles" things. ...
Repair performed prior to start of warranty - 11/14/2012
I thought we had a forum discussion about this in the past, but I cannot find it. How do you work around this one? I have tried changing the dates and that still doesn't do it. Thanks in advance!
Re: PROBLEM PRICING ON PART#88865322???????????????? - 12/28/2012
... QTY 4 PAID. THE PRICING IS INCORRECT MAKING ME SHORT $73.96. I WAS ADVISED BY WARRANTY SUPPORT TO DO AN ADD CREDIT....BUT, I DON'T KNOW HOW TO ADJUST IF I'VE GOT THE CORRECT QTY AND COST IN THE CLAIM ALREADY??? ...
Re: Who's your boss? - 12/31/2012
I love that fox guarding the hen house. I'm some what surprised that GM doesn't mandate that too. I've never worked at another dealer so I have no comparisons but I think it may be time for a change...
Re: Christmas Eve Hours - 12/19/2012
we will be open half day on christmas eve have lunch at 12 then leave for the day and come back wednesday...open all day New Years eve ....I hear ya about the cold weather I dont like it... Merry Christmas !!!!!!!!!!!
Re: Valid Special Policy with Additional Repair Out Of Warranty - 12/19/2012
Good luck. I had one of those about 6 months ago and it took me forever to get it paid. DBC would say split it up, DMA said don't. Both had issues with OLH. Get in touch with your DMA and see how they want you to proceed. It's a mess.
Re: Valid Special Policy with Additional Repair Out Of Warranty - 12/20/2012
I dont like getting stuck with those kind of claims where we are expected to work miracles ,just my opinion if the tech saw all the extra repairs this vehicle needed then the service manager should have been aware and handled this problem before it got...
Re: BULLETIN PI0562E - 12/28/2012
I did just submit one of these last week but there was no oil change included with it. I don't see where it says to change the oil though.
Re: BULLETIN PI0562E - 12/28/2012
my service manager was asking about it i looked a he bulletin too didnt see where it said to change the oil and filter just curious what everyone else was doing, thanks for the imput
Re: Reynolds and Reynolds - 08/22/2012
... do the reno work and now we also will be dealing with trying to learn the new system. I wish GM would just come up with their own so it would be once and done already! There are too many different systems out there but that's just my opinion....
Re: Reynolds and Reynolds - 08/22/2012
The only problem with GM coming up with their own system would be that it would be so user UNFRIENDLY that it would make us all crazy. Manually entering into Global would look like a good thing and take less time. Let's just hope GM's engineers don't...
Re: Reynolds and Reynolds - 08/27/2012
Thanks! We go "live" tomorrow but I won't see anything until Wednesday so until then....I'm twiddling my thumbs as far as warranty is concerned. If fact, jumping in and just doing it is the training from what I was told.
SPECIAL POLICY WITH 50/50 AND GMPP - 09/10/2012
I have a customer with a Trailblazer that needs Special Policy 10054 done on it. They also have GMPP with a $100 deductible. Do I submit 2 claims, 1 under GMPP for the $50 split of the deductible, or will it reject for a repeat repair?
Re: TIRE CLAIM - 11/01/2012
I HAVE SUBMITTED FOR THE .3 ADMIN TIME REGARDLESS OF WHAT KIND OF CLAIM (CUSTOMER ENTHUSIASM OR REGULAR WARRANTY OR POLICY). THE ADMINISTRATION TIME IS EARNED DUE TO THE DETAILS THAT HAVE TO BE DONE TO SERVICE THE CUSTOMER NEEDS (PREAUTHORIZATION AND...
Re: GMPP and Exchange Units (Radios, Clusters, etc.) - 09/20/2012
Regular warranty is a straight exchange but with GMPP ISS will charge the dealership for the unit. It gets to be such a mess and then they don't pay the same as GM. It gets confusing some days.
BATTERTY PRICING - 10/31/2012
IS ANYONE ELSE HAVING PROBLEMS WITH BATTERY PRICING...EVERYTIME I SUBMIT A BATTERY CLAIM I END UP GETTING PAID UP TO 10 DOLLARS MORE..PARTS DEPT SAYS THEIR PRICES ARE CORRECT..SO WHEN THE UPDATES ARE MADE EVERY MONTH TO THE PARTS PRICING DOES THIS INCLUDE...
Reynolds and customer participation - 10/17/2012
... that GM would then reduce the payment by that amount but it isn't happening. Any suggestions on what I'm doing wrong? Now I have to go into Global and make an adjustment which I'd rather not have to do if I can avoid it. Thanks in advance!...
Re: Reynolds and customer participation - 10/17/2012
I can't tell you what you are doing wrong. I'm running into the same thing and I'm on Dealer Track/Arkona. I'd like to know the answer to that myself.
Re: TIRE CLAIM - 10/24/2012
YOU WILL NEED A TIRE PREAUTHORIZATION TO GET THE CLAIM PAID. THE TIRE AUTHORIZATION TAB HAS A DROP DOWN FOR "CUSTOMER ENTHUSIASM". I HAD ONE OF THESE LAST MONTH.
Re: PDI adds- loose shipped parts - 01/08/2010
Sorry misunderstood. No, we do not pay extra if Gm doesn't pay. 1.4 is plenty of time. But I do see tech side. GM leaves it off we need to be paid to put it on. What makes V22 or others any different?
Re: TECHNICIAN VS MNGR: CLARIFICATION ON TIME - 12/29/2009
If it was me, I'd just give him what he flagged. I don't think it's up to the Warr. Admin. to do the up-flags! It's up to the tech to be aware of what the job pays, and flag accordingly. (just my opinion!)
Re: GWM Smartcare Claim - 12/30/2009
ARE YOU SUBMITTING IT AS A CLAIM TYPE "0" (ZERO) MJ/98 WITH YOUR LABOR OP M0-- AND YOUR DOLLAR AMOUNT IN NET, WITH NO PARTS LISTED? THIS IS FOR THE WINS SYSTEM NOT SURE ABOUT GLOBAL WARRANTY
you use the same ro the oil change was done on but do not add a line just use line 1 on the gwm and put $5.00 in misc..and add the last 6 of the vin in the additional info next to it..
ac delco starter -parts warranty - 01/01/2013
... installed on and now had to be replaced under service agent installed parts waaranty. The part # doesn't work in system ( choose vin not on file of corse) also tried putting part $ in net system keeps rejecting claim. Does anyone know the process to...
Re: dealer empowerment/customer participation - 01/07/2013
I didn't double check it but I believe it's worded whichever is more. So if the 55% participation comes out to be more than $400 then that is what you would go with. The price is also at warranty rate's if I'm not mistaken.
Re: Who's your boss? - 01/08/2013
... the schedules up. I know my boss doesn't agree with us working there, but it's one of those "pick your battles" things. ...
Repair performed prior to start of warranty - 11/14/2012
I thought we had a forum discussion about this in the past, but I cannot find it. How do you work around this one? I have tried changing the dates and that still doesn't do it. Thanks in advance!
Re: PROBLEM PRICING ON PART#88865322???????????????? - 12/28/2012
... QTY 4 PAID. THE PRICING IS INCORRECT MAKING ME SHORT $73.96. I WAS ADVISED BY WARRANTY SUPPORT TO DO AN ADD CREDIT....BUT, I DON'T KNOW HOW TO ADJUST IF I'VE GOT THE CORRECT QTY AND COST IN THE CLAIM ALREADY??? ...
Re: Who's your boss? - 12/31/2012
I love that fox guarding the hen house. I'm some what surprised that GM doesn't mandate that too. I've never worked at another dealer so I have no comparisons but I think it may be time for a change...
Re: Christmas Eve Hours - 12/19/2012
we will be open half day on christmas eve have lunch at 12 then leave for the day and come back wednesday...open all day New Years eve ....I hear ya about the cold weather I dont like it... Merry Christmas !!!!!!!!!!!
Re: Valid Special Policy with Additional Repair Out Of Warranty - 12/19/2012
Good luck. I had one of those about 6 months ago and it took me forever to get it paid. DBC would say split it up, DMA said don't. Both had issues with OLH. Get in touch with your DMA and see how they want you to proceed. It's a mess.
Re: Valid Special Policy with Additional Repair Out Of Warranty - 12/20/2012
I dont like getting stuck with those kind of claims where we are expected to work miracles ,just my opinion if the tech saw all the extra repairs this vehicle needed then the service manager should have been aware and handled this problem before it got...
Re: BULLETIN PI0562E - 12/28/2012
I did just submit one of these last week but there was no oil change included with it. I don't see where it says to change the oil though.
Re: BULLETIN PI0562E - 12/28/2012
my service manager was asking about it i looked a he bulletin too didnt see where it said to change the oil and filter just curious what everyone else was doing, thanks for the imput
Re: Reynolds and Reynolds - 08/22/2012
... do the reno work and now we also will be dealing with trying to learn the new system. I wish GM would just come up with their own so it would be once and done already! There are too many different systems out there but that's just my opinion....
Re: Reynolds and Reynolds - 08/22/2012
The only problem with GM coming up with their own system would be that it would be so user UNFRIENDLY that it would make us all crazy. Manually entering into Global would look like a good thing and take less time. Let's just hope GM's engineers don't...
Re: Reynolds and Reynolds - 08/27/2012
Thanks! We go "live" tomorrow but I won't see anything until Wednesday so until then....I'm twiddling my thumbs as far as warranty is concerned. If fact, jumping in and just doing it is the training from what I was told.
SPECIAL POLICY WITH 50/50 AND GMPP - 09/10/2012
I have a customer with a Trailblazer that needs Special Policy 10054 done on it. They also have GMPP with a $100 deductible. Do I submit 2 claims, 1 under GMPP for the $50 split of the deductible, or will it reject for a repeat repair?
Re: TIRE CLAIM - 11/01/2012
I HAVE SUBMITTED FOR THE .3 ADMIN TIME REGARDLESS OF WHAT KIND OF CLAIM (CUSTOMER ENTHUSIASM OR REGULAR WARRANTY OR POLICY). THE ADMINISTRATION TIME IS EARNED DUE TO THE DETAILS THAT HAVE TO BE DONE TO SERVICE THE CUSTOMER NEEDS (PREAUTHORIZATION AND...
Re: GMPP and Exchange Units (Radios, Clusters, etc.) - 09/20/2012
Regular warranty is a straight exchange but with GMPP ISS will charge the dealership for the unit. It gets to be such a mess and then they don't pay the same as GM. It gets confusing some days.
BATTERTY PRICING - 10/31/2012
IS ANYONE ELSE HAVING PROBLEMS WITH BATTERY PRICING...EVERYTIME I SUBMIT A BATTERY CLAIM I END UP GETTING PAID UP TO 10 DOLLARS MORE..PARTS DEPT SAYS THEIR PRICES ARE CORRECT..SO WHEN THE UPDATES ARE MADE EVERY MONTH TO THE PARTS PRICING DOES THIS INCLUDE...
Reynolds and customer participation - 10/17/2012
... that GM would then reduce the payment by that amount but it isn't happening. Any suggestions on what I'm doing wrong? Now I have to go into Global and make an adjustment which I'd rather not have to do if I can avoid it. Thanks in advance!...
Re: Reynolds and customer participation - 10/17/2012
I can't tell you what you are doing wrong. I'm running into the same thing and I'm on Dealer Track/Arkona. I'd like to know the answer to that myself.
Re: TIRE CLAIM - 10/24/2012
YOU WILL NEED A TIRE PREAUTHORIZATION TO GET THE CLAIM PAID. THE TIRE AUTHORIZATION TAB HAS A DROP DOWN FOR "CUSTOMER ENTHUSIASM". I HAD ONE OF THESE LAST MONTH.
Re: PDI adds- loose shipped parts - 01/08/2010
Sorry misunderstood. No, we do not pay extra if Gm doesn't pay. 1.4 is plenty of time. But I do see tech side. GM leaves it off we need to be paid to put it on. What makes V22 or others any different?
Re: TECHNICIAN VS MNGR: CLARIFICATION ON TIME - 12/29/2009
If it was me, I'd just give him what he flagged. I don't think it's up to the Warr. Admin. to do the up-flags! It's up to the tech to be aware of what the job pays, and flag accordingly. (just my opinion!)
Re: GWM Smartcare Claim - 12/30/2009
ARE YOU SUBMITTING IT AS A CLAIM TYPE "0" (ZERO) MJ/98 WITH YOUR LABOR OP M0-- AND YOUR DOLLAR AMOUNT IN NET, WITH NO PARTS LISTED? THIS IS FOR THE WINS SYSTEM NOT SURE ABOUT GLOBAL WARRANTY
PDI Debit - 01/04/2010
... received a PDI debit for labor op Z7000, in the amount of $15.13 on my recent warranty statement? What is labor op Z7000? We do NOT have this car at the dealership yet either, it is still in transit, so no PDI claims, etc., have been submitted against...
Service Calls - 12/23/2009
... our customers prefer to call us directly for these services. I am unable to find any opcodes that would allow us to be paid for making a service call to a customer. Usually we jump start the vehicle & bring it to the dealership and make a repair. ...
TECHNICIAN VS MNGR: CLARIFICATION ON TIME - 12/28/2009
I HAVE A COLORADO - 1GCCS199X78126165 WE REPLACED A CYLINDER HEAD J0518 6.2 NOW.... THE TECH "ACTUALLY" HAS 5.8 WHICH INCLUDES .3 DIAG .8 LEAK DOWN TEST 1.2 BROKEN BOLTS THE TECH BELIEVES HE SHOULD GET .3 DIAG .8 LEAK DOWN TEST 1.2 BROKEN BOLTS 6.2...
Did anyone else install Warranty Wizard Update for Dec. notice changes in trans overhaul and lower transmission line r&r is S.T. now? - 12/17/2009
... wizard for Dec. that transmission recon labor ops have notes for tech to have 1 flag for diag,tear down,cleaning of parts and repair, then minus base time allowed and remaining time is claimed as OLH now? And lower trans cooler lines (op k5393) is ...
Re: FOM form? - 12/10/2009
LOL, ya some time last night, it dawned on me...FOM has to be fixed operations mngr. don't you love it when the simplest things stump you??? thank you for your reply : )
PDI ADD TIME CADILLAC SRX - 12/04/2009
hey, im sure there is a simple answer to this, but i have yet to find what im looking for. I have a PDI ADD claim for 2010 Cadillac SRX - vehicle build shows dealer installed roof cross rails rpo VQQ - ive looked in the LTG and i dont see labor time...
Re: Part questions - 11/30/2009
... 25 Aug 2009 Date Received 22 Sep 2009 Date Completed 22 Sep 2009 Total Items 1 I have no idea what this is ...
Re: Question? Is an Avalanche considered at Crew Cab or Utility - 11/20/2009
... EXT Platinum For model year 2006 a 3 in VIN position 7 identifies the body style as a four door utility vehicle. (Document Id: 1608511) ...
Re: More Global Warranty questions - 02/18/2010
... METHOD TO INPUTING RECONCILING AND ETC TO THIS MADNESS YET????? PLEASE HELP [/quote] First, does your version of ADP transmit automatically, or do you have to click download on each invoice when you are in RO totals? Then after downloading do you transmit...
Re: Global Warranty Management - 02/09/2010
... SICK TWO DAYS OF THE LAST WEEK WE COULD SUBMIT, BEFORE THE CHANGE OVER. I BARELY GOT MY TRAINING DONE IN TIME. I HAD TO RUSH THROUGH IT. JL HAD BEEN VERY HELPFULL, THOUGH. ESPECIALLY BEING ABLE TO PRINT OUT THE QUICK REFERENCE CARDS! THANKS JL ...
Re: RENTALS - 02/11/2010
... find it - maybe it doesn't exist either? I thought I saw something about the age of the cars in your fleet. Thanks in advance....
Re: GWM roadside - 02/11/2010
... info "Roadside service towing" since ours was a tow. Haven't come across anything showing what to use for sure. ...
Re: PARTS DEPT - 02/03/2010
You probably need to click the dropdown at the top left of the screen and select GM-US as the business unit. Sometimes ours doesn't show until I do that even though it shows our info on the page.
Re: ADP System - 02/03/2010
... new system in March..ADP tells me to keep submitting warranty as usual but Im a little skeptical...don't know if I should be coding claims different like cause and fail codes or do I submit claims on GWM until our new system is installed........
Re: WARRANTY CORE - 02/02/2010
Has anybody done a core "add credit" yet? I just tried because I have an injector pump called back with a $200.00 core and I put it in miscellaneous where the FOM said to put it and it rejected for misc amount excessive for that labor op. even with net...
Re: Global Warranty Management - 01/15/2010
Anyone who has taken the training for this on GM training.com - do you know what the course numbers are? Meaning, which ones do you have to take? I want to make sure I don't miss any, and I am trying to start taking them now as we speak. Any help would...
GW QUESTION cause/complaint codes - 01/18/2010
Hello, as of 7:30am we switched over,on our new sheets for cause/complaint i dont see what was (old sytle MJ-98)for recalls.I do see a Maintenace on complaint. Question 2 is on the free pont. LOF's what is the new code for (MJ-98.Thanks alot Dan
Re: Global Warranty Management - 01/27/2010
For a Rental or shuttle you just add the amount to the line. You don't have to use a seperate labor op anymore. The system I use has a Misc amounts screen. GWM has them listed when you create the claim.
Re: Global Warranty Management - 10/15/2009
Thanks Rhonda! I missed that one because I was on vacation that week! That document will be very helpful.
Re: Special Policy Fuel Injectors - 10/21/2009
From what I see on the special policy, the housings are included in the eight hours for the labor op. As far as I know, there is no available olh on any special policies. You might try your DVM and see if he'll give you any, but with the housings (sleeves)...
Re: Response for buyback inspection, attn Rhonda - 10/21/2009
I think our rep was here the day it all was done and he handled everything on his end. I believe we got about $200 for both the inspection and paper work. Sorry I can't help more
Re: Warranty Credit Memo - 11/10/2009
I'm not having old ones do that. I have current ones that are showing a paid dollar amount, but the line directly below it shows either a rej code or in review. The worst c.m. score I've ever gotten. They dinged me every time, but I did get paid. At least...
Re: Global Warranty Management - 10/22/2009
I AM JUST STARTING TO LOOK AT THE GLOBAL WARRANTY MODULES - (SINCE IM ON THE WEST COAST - WE DONT GO ON UNTIL MARCH 2010)ALL I SEEM TO COME ACROSS IS "POWER POINT PRESENTATION" MODULES, NO TESTS-JUST THE PRESENTATION ..... IS THAT ALL THERE IS ????
Re: New DVM - 10/30/2009
... all my Warranty submissions. Last I knew Mr. Ross was with Parts and did Warranty audits. I don't understand moving everyone around weeks before the Center was open. It leaves me feeling like I am stuck in limbo!...
Re: Thank you J&L! - 08/27/2009
I couldn't agree more!! Am lucky enough to have a local Warranty Admin. club that meets every other month also, but this forum and J&L in general have been a great help!! I don't know how people without J&L get by.
... received a PDI debit for labor op Z7000, in the amount of $15.13 on my recent warranty statement? What is labor op Z7000? We do NOT have this car at the dealership yet either, it is still in transit, so no PDI claims, etc., have been submitted against...
Service Calls - 12/23/2009
... our customers prefer to call us directly for these services. I am unable to find any opcodes that would allow us to be paid for making a service call to a customer. Usually we jump start the vehicle & bring it to the dealership and make a repair. ...
TECHNICIAN VS MNGR: CLARIFICATION ON TIME - 12/28/2009
I HAVE A COLORADO - 1GCCS199X78126165 WE REPLACED A CYLINDER HEAD J0518 6.2 NOW.... THE TECH "ACTUALLY" HAS 5.8 WHICH INCLUDES .3 DIAG .8 LEAK DOWN TEST 1.2 BROKEN BOLTS THE TECH BELIEVES HE SHOULD GET .3 DIAG .8 LEAK DOWN TEST 1.2 BROKEN BOLTS 6.2...
Did anyone else install Warranty Wizard Update for Dec. notice changes in trans overhaul and lower transmission line r&r is S.T. now? - 12/17/2009
... wizard for Dec. that transmission recon labor ops have notes for tech to have 1 flag for diag,tear down,cleaning of parts and repair, then minus base time allowed and remaining time is claimed as OLH now? And lower trans cooler lines (op k5393) is ...
Re: FOM form? - 12/10/2009
LOL, ya some time last night, it dawned on me...FOM has to be fixed operations mngr. don't you love it when the simplest things stump you??? thank you for your reply : )
PDI ADD TIME CADILLAC SRX - 12/04/2009
hey, im sure there is a simple answer to this, but i have yet to find what im looking for. I have a PDI ADD claim for 2010 Cadillac SRX - vehicle build shows dealer installed roof cross rails rpo VQQ - ive looked in the LTG and i dont see labor time...
Re: Part questions - 11/30/2009
... 25 Aug 2009 Date Received 22 Sep 2009 Date Completed 22 Sep 2009 Total Items 1 I have no idea what this is ...
Re: Question? Is an Avalanche considered at Crew Cab or Utility - 11/20/2009
... EXT Platinum For model year 2006 a 3 in VIN position 7 identifies the body style as a four door utility vehicle. (Document Id: 1608511) ...
Re: More Global Warranty questions - 02/18/2010
... METHOD TO INPUTING RECONCILING AND ETC TO THIS MADNESS YET????? PLEASE HELP [/quote] First, does your version of ADP transmit automatically, or do you have to click download on each invoice when you are in RO totals? Then after downloading do you transmit...
Re: Global Warranty Management - 02/09/2010
... SICK TWO DAYS OF THE LAST WEEK WE COULD SUBMIT, BEFORE THE CHANGE OVER. I BARELY GOT MY TRAINING DONE IN TIME. I HAD TO RUSH THROUGH IT. JL HAD BEEN VERY HELPFULL, THOUGH. ESPECIALLY BEING ABLE TO PRINT OUT THE QUICK REFERENCE CARDS! THANKS JL ...
Re: RENTALS - 02/11/2010
... find it - maybe it doesn't exist either? I thought I saw something about the age of the cars in your fleet. Thanks in advance....
Re: GWM roadside - 02/11/2010
... info "Roadside service towing" since ours was a tow. Haven't come across anything showing what to use for sure. ...
Re: PARTS DEPT - 02/03/2010
You probably need to click the dropdown at the top left of the screen and select GM-US as the business unit. Sometimes ours doesn't show until I do that even though it shows our info on the page.
Re: ADP System - 02/03/2010
... new system in March..ADP tells me to keep submitting warranty as usual but Im a little skeptical...don't know if I should be coding claims different like cause and fail codes or do I submit claims on GWM until our new system is installed........
Re: WARRANTY CORE - 02/02/2010
Has anybody done a core "add credit" yet? I just tried because I have an injector pump called back with a $200.00 core and I put it in miscellaneous where the FOM said to put it and it rejected for misc amount excessive for that labor op. even with net...
Re: Global Warranty Management - 01/15/2010
Anyone who has taken the training for this on GM training.com - do you know what the course numbers are? Meaning, which ones do you have to take? I want to make sure I don't miss any, and I am trying to start taking them now as we speak. Any help would...
GW QUESTION cause/complaint codes - 01/18/2010
Hello, as of 7:30am we switched over,on our new sheets for cause/complaint i dont see what was (old sytle MJ-98)for recalls.I do see a Maintenace on complaint. Question 2 is on the free pont. LOF's what is the new code for (MJ-98.Thanks alot Dan
Re: Global Warranty Management - 01/27/2010
For a Rental or shuttle you just add the amount to the line. You don't have to use a seperate labor op anymore. The system I use has a Misc amounts screen. GWM has them listed when you create the claim.
Re: Global Warranty Management - 10/15/2009
Thanks Rhonda! I missed that one because I was on vacation that week! That document will be very helpful.
Re: Special Policy Fuel Injectors - 10/21/2009
From what I see on the special policy, the housings are included in the eight hours for the labor op. As far as I know, there is no available olh on any special policies. You might try your DVM and see if he'll give you any, but with the housings (sleeves)...
Re: Response for buyback inspection, attn Rhonda - 10/21/2009
I think our rep was here the day it all was done and he handled everything on his end. I believe we got about $200 for both the inspection and paper work. Sorry I can't help more
Re: Warranty Credit Memo - 11/10/2009
I'm not having old ones do that. I have current ones that are showing a paid dollar amount, but the line directly below it shows either a rej code or in review. The worst c.m. score I've ever gotten. They dinged me every time, but I did get paid. At least...
Re: Global Warranty Management - 10/22/2009
I AM JUST STARTING TO LOOK AT THE GLOBAL WARRANTY MODULES - (SINCE IM ON THE WEST COAST - WE DONT GO ON UNTIL MARCH 2010)ALL I SEEM TO COME ACROSS IS "POWER POINT PRESENTATION" MODULES, NO TESTS-JUST THE PRESENTATION ..... IS THAT ALL THERE IS ????
Re: New DVM - 10/30/2009
... all my Warranty submissions. Last I knew Mr. Ross was with Parts and did Warranty audits. I don't understand moving everyone around weeks before the Center was open. It leaves me feeling like I am stuck in limbo!...
Re: Thank you J&L! - 08/27/2009
I couldn't agree more!! Am lucky enough to have a local Warranty Admin. club that meets every other month also, but this forum and J&L in general have been a great help!! I don't know how people without J&L get by.
Paint Issue 2007 1/2 Ton New Style - 08/28/2009
We painted the left front window door frame due to bubbling. I have looked all over and can not find a labor op. My body shop writer looked and found A1111, but that is for the 1/2 Ton Classic. Thanks for any help!
Re: GMPP - WINDSHIELD REPLACEMENT DUE TO DEFROSTER TAB BROKEN - 08/26/2009
... He has us submit using the have wiring op. You might want to call your rep to see how he would like it submitted. If you don't have a rep then call cares and they will walk you through it....
Re: P/S ASSIST MOTOR KIT - LABOR OP ?? - 09/01/2009
... REPLACEMENT. THE REMOVAL OF THE STEERING COLUMN IS NEC. FOR REPLACEMENT OF THE PS ASSIST MOTOR. I WOULD SUGGEST TRYING THE E7680 STEERING COLUMN OP. AND A FAIR AMOUNT OF OLH TIME FOR THE MOTOR WITH AN EXPLAINATION AS WHY DOCUMENTED....
Re: Body Side Molding replace - 09/02/2009
I have submitted all 4 using separate labor ops but no authorization B and it's paid every time. I have to sublet the paint and install since we have no body shop and I just break down the sublet bill for each molding. Hope this helps
Re: Lost Rep - 09/21/2009
YES. FOUND OUT FRIDAY WE ALSO LOST OUR REP. REALLY LIKED HER TOO! DONT KNOW WHO WE'LL GET YET. SEEMS LIKE YOU GET USE TO ONE AND THEN THEIR GONE.
2003 CORVETTE - DR LK HARNESS LABOR OP ??? - 09/22/2009
I HAVE A 2003 CORVETTE -- WE REPLACED PT#12189556 / EPIC STATES THAT AS A "DOOR LOCK & REARVIEW MIRROR MEMORY HARNESS ASSY GP #13.090" ..... TRIED PART GRP TO LABOR GUIDE (NO HELP), TRIED LOOKING UP "HARNESS" & NOTHING --- ANY SUGGESTIONS .... THIS ...
Re: Lost Rep - 09/23/2009
... worked with. We also lost our parts and sales rep. We did find out who our replacement is, but I don't know much about him....
Re: CLOSED RECALL - 10/13/2009
I came across one also that got rejected. But the letter came out after the recall was done already. So I H route it to our DSM. Still waiting on reply.
Re: Global Warranty Management - 10/13/2009
... G_0000036855 GLOBAL WARRANTY MANAGEMENT SYSTEM DEPLOYMENT AND TRAINING --- IT HAS ALOT OF INFO, DOESNT SAY "HOW LONG" THE TRAINING TAKES BUT GIVES ALITTLE MORE INFO --- I AM HOPING ALL THE BUGS WILL BE OUT BEFORE IT HITS US OUT HERE ON THE WEST REGION...
Re: BATTERY - COVERAGE ??? - 10/02/2009
GM WARRANTY ONLY APPLIES TO ORIGINAL EQUIPMENT BATTERY. ONCE IT HAS BEEN REPLACED IT HAS TO GO THRU THE BATTERY MANUFACTURER. IT IS USUALLY DONE AS AN EXCHANGE, BUT SOMETIMES IT HAS TO BE PRORATED.
Global Warranty Management - 10/01/2009
With the new system, will service advisors be submitting the claims or will the Warranty Clerk still be submitting them? We have been taking the GM training modules on the new system and are unsure who is doing what now. Thanks for you help!
Re: Lost Rep - 09/25/2009
Doug huh??? I worked at 2 different dealers with him over a period of like 6 years. Wasn't he the rep there before Bob? Another thing I heard about our reps is that they are no longer going to see claims. There is going to be a group of people at GM that ...
Re: WINS VERSUS DCS - 07/21/2009
... last dealership I worked for had Reynolds, and the interface feature is a complete time saver. If you have the option USE the DCS! As far as closing out claims in WINS.... you have to do THAT manually too. Sigh....
N4180 - 07/07/2009
... the add time for s1.(.2) There is currently a system inquiry 71-738710114. Just wanted to let you all know so you don't miss out on monies that you are intitles to....
08 Hummer H3 - 07/15/2009
We replaced what the tech and parts call "bumpers" on body and door on the rear tailgate of a 2008 Hummer H3. Part numbers 15285253 & 15285254. I have been looking for a labor op for 2 days! If anyone can help I would appreciate
Re: BATTERY PRICING - 07/16/2009
... from the Periodical/Reference link. Select "battery pricing" from the Publication Type drop down menu then click the search button at the bottom of the page and finally select the appropriate pricing sheet from the listing of periodicals....
Re: BATTERY PRICING - 07/16/2009
Thanks a lot. Do we have to change the price every time we have a battery claim??? Is is that the parts dept. doesn't get the price wright in their system or just price changes all the time????? Another question, If the parts dept gets a part in that...
Re: 2010 CAMARO - STRIPS - 08/04/2009
I think that these should pay at regular warranty labor rates. reference message Service / Warranty / G_0000024639. If not were can I find that documented? They were only paying at $70. when they were paid through accessories.
GMPP - REAR GLASS REPLACEMENT - 08/05/2009
... C0710 WITH SUBLET BILL IN NET....... CLAIM REJECTS STATING NOT COVERED BY GMPP --- I DONT KNOW WHAT TO DO WITH THIS...
Re: GMPP - REAR GLASS REPLACEMENT - 08/05/2009
... be covered. Did anyone call GMPP for authorization on that labor op before performing the work? You may be ablet to claim the fix of the electrical portion of it, but I don't believe any glass replacement is covered....
Re: 2010 CAMARO - STRIPS - 08/06/2009
Rhonda.. We have one of our guys in the prep department doing them. As far as I know, he is fine with the time.
Re: Global Warranty - 08/13/2009
I mentioned that to him. He stood by his statement. I guess we'll see if the right hand knows what the left is doing!
Re: Quick Tip from Aug 2008 about Engine Dye question - 08/12/2009
... net. H route the claim for payment. On second visit no dye test can be taken as this was already done if time was taken on the first visit. Of course second claim needs a B authorization....
Re: ALIGNMENT - 06/12/2009
Labor op. does show the full alignment is allowed. I'd maybe ask him to double check the labor op or fax a copy of both labor ops to him showing LTG allows full alignment.
Re: RPO - 06/15/2009
Depending on the year, the vis will tell you under vehicle build. If it doesn't show there give the vin to the parts department and they can tell you.
We painted the left front window door frame due to bubbling. I have looked all over and can not find a labor op. My body shop writer looked and found A1111, but that is for the 1/2 Ton Classic. Thanks for any help!
Re: GMPP - WINDSHIELD REPLACEMENT DUE TO DEFROSTER TAB BROKEN - 08/26/2009
... He has us submit using the have wiring op. You might want to call your rep to see how he would like it submitted. If you don't have a rep then call cares and they will walk you through it....
Re: P/S ASSIST MOTOR KIT - LABOR OP ?? - 09/01/2009
... REPLACEMENT. THE REMOVAL OF THE STEERING COLUMN IS NEC. FOR REPLACEMENT OF THE PS ASSIST MOTOR. I WOULD SUGGEST TRYING THE E7680 STEERING COLUMN OP. AND A FAIR AMOUNT OF OLH TIME FOR THE MOTOR WITH AN EXPLAINATION AS WHY DOCUMENTED....
Re: Body Side Molding replace - 09/02/2009
I have submitted all 4 using separate labor ops but no authorization B and it's paid every time. I have to sublet the paint and install since we have no body shop and I just break down the sublet bill for each molding. Hope this helps
Re: Lost Rep - 09/21/2009
YES. FOUND OUT FRIDAY WE ALSO LOST OUR REP. REALLY LIKED HER TOO! DONT KNOW WHO WE'LL GET YET. SEEMS LIKE YOU GET USE TO ONE AND THEN THEIR GONE.
2003 CORVETTE - DR LK HARNESS LABOR OP ??? - 09/22/2009
I HAVE A 2003 CORVETTE -- WE REPLACED PT#12189556 / EPIC STATES THAT AS A "DOOR LOCK & REARVIEW MIRROR MEMORY HARNESS ASSY GP #13.090" ..... TRIED PART GRP TO LABOR GUIDE (NO HELP), TRIED LOOKING UP "HARNESS" & NOTHING --- ANY SUGGESTIONS .... THIS ...
Re: Lost Rep - 09/23/2009
... worked with. We also lost our parts and sales rep. We did find out who our replacement is, but I don't know much about him....
Re: CLOSED RECALL - 10/13/2009
I came across one also that got rejected. But the letter came out after the recall was done already. So I H route it to our DSM. Still waiting on reply.
Re: Global Warranty Management - 10/13/2009
... G_0000036855 GLOBAL WARRANTY MANAGEMENT SYSTEM DEPLOYMENT AND TRAINING --- IT HAS ALOT OF INFO, DOESNT SAY "HOW LONG" THE TRAINING TAKES BUT GIVES ALITTLE MORE INFO --- I AM HOPING ALL THE BUGS WILL BE OUT BEFORE IT HITS US OUT HERE ON THE WEST REGION...
Re: BATTERY - COVERAGE ??? - 10/02/2009
GM WARRANTY ONLY APPLIES TO ORIGINAL EQUIPMENT BATTERY. ONCE IT HAS BEEN REPLACED IT HAS TO GO THRU THE BATTERY MANUFACTURER. IT IS USUALLY DONE AS AN EXCHANGE, BUT SOMETIMES IT HAS TO BE PRORATED.
Global Warranty Management - 10/01/2009
With the new system, will service advisors be submitting the claims or will the Warranty Clerk still be submitting them? We have been taking the GM training modules on the new system and are unsure who is doing what now. Thanks for you help!
Re: Lost Rep - 09/25/2009
Doug huh??? I worked at 2 different dealers with him over a period of like 6 years. Wasn't he the rep there before Bob? Another thing I heard about our reps is that they are no longer going to see claims. There is going to be a group of people at GM that ...
Re: WINS VERSUS DCS - 07/21/2009
... last dealership I worked for had Reynolds, and the interface feature is a complete time saver. If you have the option USE the DCS! As far as closing out claims in WINS.... you have to do THAT manually too. Sigh....
N4180 - 07/07/2009
... the add time for s1.(.2) There is currently a system inquiry 71-738710114. Just wanted to let you all know so you don't miss out on monies that you are intitles to....
08 Hummer H3 - 07/15/2009
We replaced what the tech and parts call "bumpers" on body and door on the rear tailgate of a 2008 Hummer H3. Part numbers 15285253 & 15285254. I have been looking for a labor op for 2 days! If anyone can help I would appreciate
Re: BATTERY PRICING - 07/16/2009
... from the Periodical/Reference link. Select "battery pricing" from the Publication Type drop down menu then click the search button at the bottom of the page and finally select the appropriate pricing sheet from the listing of periodicals....
Re: BATTERY PRICING - 07/16/2009
Thanks a lot. Do we have to change the price every time we have a battery claim??? Is is that the parts dept. doesn't get the price wright in their system or just price changes all the time????? Another question, If the parts dept gets a part in that...
Re: 2010 CAMARO - STRIPS - 08/04/2009
I think that these should pay at regular warranty labor rates. reference message Service / Warranty / G_0000024639. If not were can I find that documented? They were only paying at $70. when they were paid through accessories.
GMPP - REAR GLASS REPLACEMENT - 08/05/2009
... C0710 WITH SUBLET BILL IN NET....... CLAIM REJECTS STATING NOT COVERED BY GMPP --- I DONT KNOW WHAT TO DO WITH THIS...
Re: GMPP - REAR GLASS REPLACEMENT - 08/05/2009
... be covered. Did anyone call GMPP for authorization on that labor op before performing the work? You may be ablet to claim the fix of the electrical portion of it, but I don't believe any glass replacement is covered....
Re: 2010 CAMARO - STRIPS - 08/06/2009
Rhonda.. We have one of our guys in the prep department doing them. As far as I know, he is fine with the time.
Re: Global Warranty - 08/13/2009
I mentioned that to him. He stood by his statement. I guess we'll see if the right hand knows what the left is doing!
Re: Quick Tip from Aug 2008 about Engine Dye question - 08/12/2009
... net. H route the claim for payment. On second visit no dye test can be taken as this was already done if time was taken on the first visit. Of course second claim needs a B authorization....
Re: ALIGNMENT - 06/12/2009
Labor op. does show the full alignment is allowed. I'd maybe ask him to double check the labor op or fax a copy of both labor ops to him showing LTG allows full alignment.
Re: RPO - 06/15/2009
Depending on the year, the vis will tell you under vehicle build. If it doesn't show there give the vin to the parts department and they can tell you.
Re: PARTS WARRANTY - 05/29/2009
... gets paid the 1st time & I end up Hrouting the claim if both parts are on the same RO. Dont you just LOVE these? It's fun jumping through the hoops, huh?...
Re: WILL WE SURVIVE???? - 04/28/2009
... to different from when they discontinued Oldsmobile. Fortunatly we stay busy in service and are doing pretty well. It will hit small dealers hard. It forces everyone to step up their game and keep the ball going. Good luck to all! ...
Re: CLARIFICATION: HOW WOULD YOU HANDLE ?? - 04/23/2009
For legal reasons you want to show a new work order being written. This way you are not responsible for the veh when it has left your shop. You also do not accumulate down vehicle days for a vehicle that was fixed and then a new complaint made. Whenever...
Re: PARTS WARRANTY ON SEALS AND GASKETS - 04/23/2009
It was an administrative message from 2005. Tried to perform an advanced search from GlobalConnect Message archives, but system timed out during search - I would presume due to age of document.
Re: CLARIFICATION: HOW WOULD YOU HANDLE ?? - 04/22/2009
I'D SAY IT NEEDS TO GO IN AS TWO SEPERATE WORK ORDERS. IF THE FIRST REPAIR WAS DONE AND THE CUSTOMER PICKED UP THE VEHICLE, WORK ON THAT WORK ORDER SHOULD STOP. IF THE CUSTOMER PICKED IT UP AND COMPLAINED ABOUT ANOTHER NOISE, THERE SHOULD HAVE BEEN...
#07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
... it as a warranty claim (part only but mileage is 54,287) and then they will install it. Can we do this? I thought all recalls & SPA's were to be done by a GM dealer. I've looked in the Policies & Procedures manual, but can't come up with the specifics...
Re: OLD RECALL LISTING ???? - 04/13/2009
Vehicles over 11 years will reject, even a recall, but they don't need to be H-routed anymore, you can get them thru with Auth G. Reference #G_0000012201 dated 9/24/08 Effective immediately, the following areas will no longer require District Service...
Re: CLARIFICATION: BULLETIN #07-08-64-019 - 04/07/2009
Usually if the tech tells me they had extra in their stall I don't bother getting any charged out if it's a small amount. Otherwise, I will have parts charge out partial amounts depending on how much the tech used. This is a sore point with them--they...
Re: OOPS - 03/31/2009
Sounds like one our former techs. He would bring in motor homes into the shop and not really look to see if the damn thing would clear the shop doors. He'd conveniently forget to notice the a/c units or sat dishes on the roofs of these units.
Re: OOPS - 03/31/2009
... the dually wheel well off a truck as he pulled it out into the lot. That was his last trip out the door....
Re: G-8 CASTER ARM - 04/06/2009
... a front align must be done. that is why I didn't think this was the correct labor op. Do you think it should be this labor op and just OLH the align? It does seem to be the closest op. These G-8's are rediculous, half the parts are not in the time...
Re: PROTECTIVE FILM - LABOR OP NEEDED - 03/17/2009
... NUMBER: B7012 LABOR TIME: 0.3 To Replace Each Additional ADD: 0.3 I'm fairly sure this is what I've used before. [/quote] I got ours paid with this opcode too. I wrote it in my part group to labor op guide section in my manual so I could find it...
Re: Cylinder head gasket replacement - 03/12/2009
Wow, confusing. I was looking over the bulletin and noticed: with 3.5L or 3.9L Engine . Did you check to see if the vehicle has this engine? When I type in 2007 G6 without a VIN J0507 doesn't show up. Maybe if you type go in with the VIN and it has...
Re: Oil leak diagnosis - 03/25/2009
We use a customer concerned not duplicated labor op for checking out and adding dye, varying time according to what was done. The CCND op actually allows for dye to be listed in the parts field. If all the tech does is add dye we run the CCND for the...
Re: Case add credit for GMPP - 03/17/2009
I can never get any adds or even related labor ops to pay without calling in. For me, it just takes out one level of GGRRR and adds a different one, but then I'm not guessinghow they want it done
SHIFT LEVER LABOR OP CONFUSION - 03/23/2009
2007 AVEO -- KL1TG56657B186822 WE REPLACED PT#1738089 A/T GEAR SHIFT LEVER... ALL I HAVE BEEN ABLE TO COME UP WITH IS K5120 .2 (BUT) TECH SAYS HE HAD TO FOLLOW DOC#1724494 WHICH TAKES ALOT MORE TIME ---- ANY ASST APPRECIATED
Re: Cylinder head gasket replacement - 03/12/2009
Thanks for all the help so far everyone! The vehicle does have a 3.5L V6 in it. Each labor op pays 5.7 hours for each side, for a total of 11.4 However, we also did a intake gasket (J0259) at 3.9 hours. Is that time included in either of the labor...
CHECK STRAP - 03/27/2009
WE REPLACED DRIVER SIDE REAR DOOR CHECK STRAP ON 06 CHEV TRAILBLAZER. GM CALLS IT "CHECK" BUT NOT IN SI. CAN ANYONE HELP? THANK YOU
coding fluid claims - 03/10/2009
I have to submit a claim for transmission fluid from the g.o.g. line. I know the cost goes into the net amount but I don't know which cc, fc or labor op to use. Any help with this one?
Re: coding fluid claims - 03/10/2009
IF IT'S A PDI FLUID ADD IT WOULD BE TYPE "I" AND TOTAL IN NET ITEMS UP TO ABOUT $6.00. ANYTHING OVER THAT SYN OIL OR CADS AND THE LIKE SHOULD BE H ROUTED. DON'T HAVE A CLUE WHAT A G.O.G. LINE IS.
Re: Service Update did not clear - 02/24/2009
Yep- in the service update bulletin link where it downloads the Excel sheet from GM. Once they pay, it is supposed to clear it out and should only show Service Updates that have not been completed. Does have the occasional hiccup!
Re: TRANS ACTION SUMMARY REPORT - 08/10/2010
IVE HAD THAT HAPPEN TO ME BEFORE....IF IT WAS SUBMITTED LATE IN THE EVENING..SOMETIMES IT WONT SHOW UP TILL LATER IN THE DAY...ID KEEP CHECKING BACK..IF IT DOESNT SHOW UP TODAY SHOULD BE THERE IN MORNING..
Re: Warranty Rental VIN - 08/24/2010
... their bills...but they have lots of turn over there too, just when they have a good manager they dont keep them there long..the FULL MOON is this weekend mayby they are starting a few days early......
Re: 2011 Duramax - 07/19/2010
Just a thought- don't forget to bill out any other fluids your tech added (i.e.- ps fluid, ww fluid, coolant, etc) as you won't be able to use the Z6999 fluid add opcode again.
Re: HVAC ODOR - 06/30/2010
i have used this labor operation D4450 ac systems analysis in the past for leak testing..pays .3 and extra for evac and recharge..i probably would have done the same thing not paying him .its very humid here in louisiana too
... gets paid the 1st time & I end up Hrouting the claim if both parts are on the same RO. Dont you just LOVE these? It's fun jumping through the hoops, huh?...
Re: WILL WE SURVIVE???? - 04/28/2009
... to different from when they discontinued Oldsmobile. Fortunatly we stay busy in service and are doing pretty well. It will hit small dealers hard. It forces everyone to step up their game and keep the ball going. Good luck to all! ...
Re: CLARIFICATION: HOW WOULD YOU HANDLE ?? - 04/23/2009
For legal reasons you want to show a new work order being written. This way you are not responsible for the veh when it has left your shop. You also do not accumulate down vehicle days for a vehicle that was fixed and then a new complaint made. Whenever...
Re: PARTS WARRANTY ON SEALS AND GASKETS - 04/23/2009
It was an administrative message from 2005. Tried to perform an advanced search from GlobalConnect Message archives, but system timed out during search - I would presume due to age of document.
Re: CLARIFICATION: HOW WOULD YOU HANDLE ?? - 04/22/2009
I'D SAY IT NEEDS TO GO IN AS TWO SEPERATE WORK ORDERS. IF THE FIRST REPAIR WAS DONE AND THE CUSTOMER PICKED UP THE VEHICLE, WORK ON THAT WORK ORDER SHOULD STOP. IF THE CUSTOMER PICKED IT UP AND COMPLAINED ABOUT ANOTHER NOISE, THERE SHOULD HAVE BEEN...
#07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
... it as a warranty claim (part only but mileage is 54,287) and then they will install it. Can we do this? I thought all recalls & SPA's were to be done by a GM dealer. I've looked in the Policies & Procedures manual, but can't come up with the specifics...
Re: OLD RECALL LISTING ???? - 04/13/2009
Vehicles over 11 years will reject, even a recall, but they don't need to be H-routed anymore, you can get them thru with Auth G. Reference #G_0000012201 dated 9/24/08 Effective immediately, the following areas will no longer require District Service...
Re: CLARIFICATION: BULLETIN #07-08-64-019 - 04/07/2009
Usually if the tech tells me they had extra in their stall I don't bother getting any charged out if it's a small amount. Otherwise, I will have parts charge out partial amounts depending on how much the tech used. This is a sore point with them--they...
Re: OOPS - 03/31/2009
Sounds like one our former techs. He would bring in motor homes into the shop and not really look to see if the damn thing would clear the shop doors. He'd conveniently forget to notice the a/c units or sat dishes on the roofs of these units.
Re: OOPS - 03/31/2009
... the dually wheel well off a truck as he pulled it out into the lot. That was his last trip out the door....
Re: G-8 CASTER ARM - 04/06/2009
... a front align must be done. that is why I didn't think this was the correct labor op. Do you think it should be this labor op and just OLH the align? It does seem to be the closest op. These G-8's are rediculous, half the parts are not in the time...
Re: PROTECTIVE FILM - LABOR OP NEEDED - 03/17/2009
... NUMBER: B7012 LABOR TIME: 0.3 To Replace Each Additional ADD: 0.3 I'm fairly sure this is what I've used before. [/quote] I got ours paid with this opcode too. I wrote it in my part group to labor op guide section in my manual so I could find it...
Re: Cylinder head gasket replacement - 03/12/2009
Wow, confusing. I was looking over the bulletin and noticed: with 3.5L or 3.9L Engine . Did you check to see if the vehicle has this engine? When I type in 2007 G6 without a VIN J0507 doesn't show up. Maybe if you type go in with the VIN and it has...
Re: Oil leak diagnosis - 03/25/2009
We use a customer concerned not duplicated labor op for checking out and adding dye, varying time according to what was done. The CCND op actually allows for dye to be listed in the parts field. If all the tech does is add dye we run the CCND for the...
Re: Case add credit for GMPP - 03/17/2009
I can never get any adds or even related labor ops to pay without calling in. For me, it just takes out one level of GGRRR and adds a different one, but then I'm not guessinghow they want it done
SHIFT LEVER LABOR OP CONFUSION - 03/23/2009
2007 AVEO -- KL1TG56657B186822 WE REPLACED PT#1738089 A/T GEAR SHIFT LEVER... ALL I HAVE BEEN ABLE TO COME UP WITH IS K5120 .2 (BUT) TECH SAYS HE HAD TO FOLLOW DOC#1724494 WHICH TAKES ALOT MORE TIME ---- ANY ASST APPRECIATED
Re: Cylinder head gasket replacement - 03/12/2009
Thanks for all the help so far everyone! The vehicle does have a 3.5L V6 in it. Each labor op pays 5.7 hours for each side, for a total of 11.4 However, we also did a intake gasket (J0259) at 3.9 hours. Is that time included in either of the labor...
CHECK STRAP - 03/27/2009
WE REPLACED DRIVER SIDE REAR DOOR CHECK STRAP ON 06 CHEV TRAILBLAZER. GM CALLS IT "CHECK" BUT NOT IN SI. CAN ANYONE HELP? THANK YOU
coding fluid claims - 03/10/2009
I have to submit a claim for transmission fluid from the g.o.g. line. I know the cost goes into the net amount but I don't know which cc, fc or labor op to use. Any help with this one?
Re: coding fluid claims - 03/10/2009
IF IT'S A PDI FLUID ADD IT WOULD BE TYPE "I" AND TOTAL IN NET ITEMS UP TO ABOUT $6.00. ANYTHING OVER THAT SYN OIL OR CADS AND THE LIKE SHOULD BE H ROUTED. DON'T HAVE A CLUE WHAT A G.O.G. LINE IS.
Re: Service Update did not clear - 02/24/2009
Yep- in the service update bulletin link where it downloads the Excel sheet from GM. Once they pay, it is supposed to clear it out and should only show Service Updates that have not been completed. Does have the occasional hiccup!
Re: TRANS ACTION SUMMARY REPORT - 08/10/2010
IVE HAD THAT HAPPEN TO ME BEFORE....IF IT WAS SUBMITTED LATE IN THE EVENING..SOMETIMES IT WONT SHOW UP TILL LATER IN THE DAY...ID KEEP CHECKING BACK..IF IT DOESNT SHOW UP TODAY SHOULD BE THERE IN MORNING..
Re: Warranty Rental VIN - 08/24/2010
... their bills...but they have lots of turn over there too, just when they have a good manager they dont keep them there long..the FULL MOON is this weekend mayby they are starting a few days early......
Re: 2011 Duramax - 07/19/2010
Just a thought- don't forget to bill out any other fluids your tech added (i.e.- ps fluid, ww fluid, coolant, etc) as you won't be able to use the Z6999 fluid add opcode again.
Re: HVAC ODOR - 06/30/2010
i have used this labor operation D4450 ac systems analysis in the past for leak testing..pays .3 and extra for evac and recharge..i probably would have done the same thing not paying him .its very humid here in louisiana too
Investigate History - 07/16/2010
While doing an Investigate History, it read CIPS Dummy Dealer Chile in the Invoice Information section. Has anyone come across this or knows what it means? Would appreciate any help on this, thanks.
Re: TROUBLE WITH THE TIRE PROCESS - 06/25/2010
OK IVE CLICKED ON MY AUTH NUMBER....IM NOT SEEING ANYTHING ELSE TO CLICK ON BUT A CANCEL BUTTON????? AM I STILL DOING SOMETHING WRONG
Re: Open on the 5th? - 07/06/2010
We were open till 5:30, but I left at 5:00. It was kinda frustrating trying to get stuff done when almost everything was closed:{ We were busy in the morning, only a couple came thru in the afternoon.
Re: Open on the 5th? - 07/06/2010
... hours. We had more people call in to see if we were open than we had actually coming through the doors. I spent the day trying to get caught up with the week's worth of work waiting for me when I came back from vacation. ...
Re: Parts amount exceeds allowance.... - 06/18/2010
you could try making another line for the o'rings ,parts only and no labor..i have done that before..and put a b on it with comments..hope that helps.i also had a reject for excessice parts amount this mornin i put the two parts in net amount and it ...
Re: RECALL #10023 COBALT PWR STRG ASST - 06/15/2010
I use the same opcode but Hroute it with a note to the warranty specialist referencing message G_0000051237. So far they go into pending for a day then pay right away. Not sure why some of the Cobalts don't show up in Investigate History though.
Re: Z2237 COUPON - 09/28/2010
THEY ARE REJECTING FOR ---VEHICLE NOT COMPATIBLE WITH LABOUR CODE.(LTG PUB).....BUT THE COUPON SAYS TO USE Z2237....THEY ARE FOR 20 OFF ANY WORK DONE OVER $100.00
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 10/04/2010
Don't you do those with the R labor op and not charge labor. It gets added to the build after the fact and we do an add tag for the window sticker and add the price of the accessory to the vehicle.
Re: srta trans warranty - 09/22/2010
... The GM Dealer Quick Reference chart on Replacement Parts Warranty lists all the variables. It's a downloadable chart from the P&P. I have that list taped to the wall over my desk for constant reference....
Re: srta trans warranty - 09/22/2010
i printed the chart, just dont see the reasoning for the labor when the individual installed it himself, makes more sense if a repair shop owner bought the engine for a customer and made the repairs in his shop..but thats ok i can live with it...
Re: Z2237 COUPON - 09/23/2010
i have been doing Z2236 with no problem not sure what the Z2237 is we must not have those..i do know the z2280 and z2281 does not work yet dbc working on that..
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/21/2010
not really he is good at putting enough info on tickets.i did ask him about it dont think he knew about the bulletin and his grids didnt go far enough..he knows how to look it up now...thanks for the info
Re: GWM Menus - 09/14/2010
yes i do have that problem too, it takes me a while sometimes to get it right..brian i feel the same way too i have been doing this job too long time to retire...
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/20/2010
... and shorted drivers seat frame..tech repaired and repositioned seat harness..tech said his grids do not go that far and neither do mine..where do we find the harness routing view doc id...oooh this is fun..any help out there????...
Re: Warranty Rental VIN - 08/25/2010
WE HAVE THOSE SAME ISSUES....THERE ARE LOTS OF TIMES HERE THEY DONT EVEN HAVE A CAR WHEN WE NEED ONE OR NO ONE EVEN ANSWERS THE PHONE!!! CRAZY!!!!
Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/15/2010
There is a bulletin that has been released in SI doc# 2523681 that says due to the location of the DEF tank, the assist steps are more difficult to install. It says to use labor op R9311 with straight time to claim additional time that it took to install...
Re: ANYONE ORGANIZED? - 09/17/2010
... notes and put them all over the front and back of the paper. It is my quick reference card so I don't have to pull out the big binder every time....
Re: ANYONE ORGANIZED? - 09/17/2010
GM always changes things for sure..i didnt have all this help back in 1973 when i first started doing warranties but its a good feeling to know its there now, i learn something new all the time
Re: ANYONE ORGANIZED? - 09/17/2010
YEP THOSE WERE THE DAYS..TAKE UP SEVERAL LINES LISTING ALL THE PARTS THAT GOES WITH THE REPAIRS..AND DOING IT ALL OVER AGAIN WHEN IT REJECTS AND COMES BACK...WOW HOW THINGS HAVE CHANGED FOR THE BETTER
SPECIAL POLICY 09239 - 09/20/2010
I HAVE A 07 CHEVY TAHOE THAT HAS THE SPECIAL POLICY #09239. EVERY TIME I TRY TO SUBMIT IT REJECTS ME. WHAT AM I DOING WRONG?
Re: recall 10153 - 12/10/2010
I CALLED DBC ON THIS BECAUSE I HAD THE SAME PROBLEM AND THEY TOLD ME TO RUN WITH V2281 AND ISSUE A CHECK BECAUSE THEY WERE LIKE A CUSTOMER.I DONT AGREE BUT OKAY
REYNOLDS SYSTEM STORIES NOT COMPLETE IN GLOBAL - 12/22/2010
... SYSTEM FROM REYNOLDS SYSTEM (WE CLOSE EVERYTHING THRU THE REYNOLDS SYSTEM)..... JUST CURIOUS WHAT EVERYONE ELSE IS DOING ????...
Re: Core Return - 02/28/2011
If the part was requested by the WPC you don't start a new claim, you do an add credit to your original claim and claim your admin time for the part return and you claim the core in the miscellaneous net item field.
REYNOLDS & REYNOLDS - 02/22/2011
Just wondering if anyone else is on Reynolds and not seeing the warranty credits automaticly updated and posted. I dont see any credits posted to my schedule for 2/20 or 2/21.... thanks
Re: Return Codes - 01/26/2011
Thanks! Don't you just hate it when you know you read something about a particular situation and then can't find the paperwork to back it up to save your life? I know I can always count on everyone here!
While doing an Investigate History, it read CIPS Dummy Dealer Chile in the Invoice Information section. Has anyone come across this or knows what it means? Would appreciate any help on this, thanks.
Re: TROUBLE WITH THE TIRE PROCESS - 06/25/2010
OK IVE CLICKED ON MY AUTH NUMBER....IM NOT SEEING ANYTHING ELSE TO CLICK ON BUT A CANCEL BUTTON????? AM I STILL DOING SOMETHING WRONG
Re: Open on the 5th? - 07/06/2010
We were open till 5:30, but I left at 5:00. It was kinda frustrating trying to get stuff done when almost everything was closed:{ We were busy in the morning, only a couple came thru in the afternoon.
Re: Open on the 5th? - 07/06/2010
... hours. We had more people call in to see if we were open than we had actually coming through the doors. I spent the day trying to get caught up with the week's worth of work waiting for me when I came back from vacation. ...
Re: Parts amount exceeds allowance.... - 06/18/2010
you could try making another line for the o'rings ,parts only and no labor..i have done that before..and put a b on it with comments..hope that helps.i also had a reject for excessice parts amount this mornin i put the two parts in net amount and it ...
Re: RECALL #10023 COBALT PWR STRG ASST - 06/15/2010
I use the same opcode but Hroute it with a note to the warranty specialist referencing message G_0000051237. So far they go into pending for a day then pay right away. Not sure why some of the Cobalts don't show up in Investigate History though.
Re: Z2237 COUPON - 09/28/2010
THEY ARE REJECTING FOR ---VEHICLE NOT COMPATIBLE WITH LABOUR CODE.(LTG PUB).....BUT THE COUPON SAYS TO USE Z2237....THEY ARE FOR 20 OFF ANY WORK DONE OVER $100.00
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 10/04/2010
Don't you do those with the R labor op and not charge labor. It gets added to the build after the fact and we do an add tag for the window sticker and add the price of the accessory to the vehicle.
Re: srta trans warranty - 09/22/2010
... The GM Dealer Quick Reference chart on Replacement Parts Warranty lists all the variables. It's a downloadable chart from the P&P. I have that list taped to the wall over my desk for constant reference....
Re: srta trans warranty - 09/22/2010
i printed the chart, just dont see the reasoning for the labor when the individual installed it himself, makes more sense if a repair shop owner bought the engine for a customer and made the repairs in his shop..but thats ok i can live with it...
Re: Z2237 COUPON - 09/23/2010
i have been doing Z2236 with no problem not sure what the Z2237 is we must not have those..i do know the z2280 and z2281 does not work yet dbc working on that..
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/21/2010
not really he is good at putting enough info on tickets.i did ask him about it dont think he knew about the bulletin and his grids didnt go far enough..he knows how to look it up now...thanks for the info
Re: GWM Menus - 09/14/2010
yes i do have that problem too, it takes me a while sometimes to get it right..brian i feel the same way too i have been doing this job too long time to retire...
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/20/2010
... and shorted drivers seat frame..tech repaired and repositioned seat harness..tech said his grids do not go that far and neither do mine..where do we find the harness routing view doc id...oooh this is fun..any help out there????...
Re: Warranty Rental VIN - 08/25/2010
WE HAVE THOSE SAME ISSUES....THERE ARE LOTS OF TIMES HERE THEY DONT EVEN HAVE A CAR WHEN WE NEED ONE OR NO ONE EVEN ANSWERS THE PHONE!!! CRAZY!!!!
Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/15/2010
There is a bulletin that has been released in SI doc# 2523681 that says due to the location of the DEF tank, the assist steps are more difficult to install. It says to use labor op R9311 with straight time to claim additional time that it took to install...
Re: ANYONE ORGANIZED? - 09/17/2010
... notes and put them all over the front and back of the paper. It is my quick reference card so I don't have to pull out the big binder every time....
Re: ANYONE ORGANIZED? - 09/17/2010
GM always changes things for sure..i didnt have all this help back in 1973 when i first started doing warranties but its a good feeling to know its there now, i learn something new all the time
Re: ANYONE ORGANIZED? - 09/17/2010
YEP THOSE WERE THE DAYS..TAKE UP SEVERAL LINES LISTING ALL THE PARTS THAT GOES WITH THE REPAIRS..AND DOING IT ALL OVER AGAIN WHEN IT REJECTS AND COMES BACK...WOW HOW THINGS HAVE CHANGED FOR THE BETTER
SPECIAL POLICY 09239 - 09/20/2010
I HAVE A 07 CHEVY TAHOE THAT HAS THE SPECIAL POLICY #09239. EVERY TIME I TRY TO SUBMIT IT REJECTS ME. WHAT AM I DOING WRONG?
Re: recall 10153 - 12/10/2010
I CALLED DBC ON THIS BECAUSE I HAD THE SAME PROBLEM AND THEY TOLD ME TO RUN WITH V2281 AND ISSUE A CHECK BECAUSE THEY WERE LIKE A CUSTOMER.I DONT AGREE BUT OKAY
REYNOLDS SYSTEM STORIES NOT COMPLETE IN GLOBAL - 12/22/2010
... SYSTEM FROM REYNOLDS SYSTEM (WE CLOSE EVERYTHING THRU THE REYNOLDS SYSTEM)..... JUST CURIOUS WHAT EVERYONE ELSE IS DOING ????...
Re: Core Return - 02/28/2011
If the part was requested by the WPC you don't start a new claim, you do an add credit to your original claim and claim your admin time for the part return and you claim the core in the miscellaneous net item field.
REYNOLDS & REYNOLDS - 02/22/2011
Just wondering if anyone else is on Reynolds and not seeing the warranty credits automaticly updated and posted. I dont see any credits posted to my schedule for 2/20 or 2/21.... thanks
Re: Return Codes - 01/26/2011
Thanks! Don't you just hate it when you know you read something about a particular situation and then can't find the paperwork to back it up to save your life? I know I can always count on everyone here!
VIN BREAKDOWN - 02/17/2011
Does anyone know where I can find info to break down the VIN. We used to get a card every year from GM and I can't seem to find it anywhere. Thanks in advance for any help.
Complimentary Maintenance letter labor op ??? - 02/17/2011
Have a complimentary maintenance letter from cust asst for a $200 discount from 2008 - the labor op to use for reimbursement was Z7410 which doesnt seem to work now..... where can I find what labor op to use ???
SATURN - COMPLIMENTARY MAINTENANCE CERTIFICATE - 02/23/2011
Could someone please tell me what the labor op is on these, I dont have the admin mess # to get detail - my advisor didnt get me a copy of the back of the certificate with the info I need
Do you check.....? - 02/23/2011
... warranty blocks, etc). We have generated some work in the shop by doing this. Just thought I would suggest your shop do it too. Our sales staff uses this knowledge as a sales tool, telling the customer the vehicles are "up-to-date" on all recalls...
Re: WANT TO BILL GMPP DEDUCT TO GM - 11/02/2010
Can you put it under ZSCT claim type and then when you get to the authorization section, waive the deductible? I think if you go through GWM it is at the bottom on the second page. ADP has it in the authorization field. Any others, I don't know.
Re: hit the road package - 10/25/2010
Well I got mine, was told to put them in net and I did and they paid them today. Why these had to go there I don't know. but if anyone else has the same problem, might try it.
Re: GMPP-RADIO - 11/05/2010
PIPER.... ARE YOU ON REYNOLDS ?? IF SO, YOU LEAVE THE PART SHOWING AS A PART ON JC, BUT WHEN YOU SUBMIT YOUR CLAIM, YOU DELETE THAT PART# & PLACE THE (COST+MARKUP 25%+TAX) AMOUNT IN NET WITH COMMENTS STATING: PT######## DLR COST $$$$ PLUS MARK UP & TAX...
Re: srta trans warranty - 11/14/2010
... a flush code from when the failed transmission was originally installed by the 'outside' person what do we do if they don't have a code? How do we know even if they give us a code if that is a valid code? If a customer removes the failed transmission...
Emission Warranty - 11/15/2010
... help solve our dispute? VIS II says vehicle emission select component ltd wty 4/6/15, 80031 miles. Doc ID#1962473 says federal emission warranty 2/24 on GVW ...
GM Radio Upgrade ? - 11/18/2010
We have a 2010 Chev Silverado that we upgraded from a base UM7 radio to a U1C. Is it necessary to update the vehicle options to reflect the upgrade? And if so how? I looked in the dealer installed GM Accessories labor ops but that doesn't apply. Any...
PDI BATTERY - 12/02/2010
Received a 2011 Equinox yesterday and the battery was dead on the truck. Charged and then test the battery. Battery failed test. Should this be done as Warranty or Transportation claim?
Re: DMA Authorization Form - 12/14/2010
thats the one thing about this i dont like..everything going on one line it ties up the whole claim because of the excessive rental,,i have one now and will have another when the customer picks up today..
Re: TIRES - 12/14/2010
I don't this you can submit for a road force balance. GM only allows for a regular mount and balance, time is under op code.
Re: GLOBAL WARRANTY AND REYNOLDS USERS - 03/05/2010
ALL OF THE "MODULE TRAINING" SEEMS TO BE FOR ENTERING TRANSACTIONS THRU THE GLOBAL WARRANTY SCREEN --- WE ARE USING THE DMS BATCH SUBMISSION, WHERE CAN I FIND INFO ON THAT - IS ANYONE ELSE DOING IT THIS WAY??
Re: REYNOLDS-DMS BATCH VS DMS INTERACTIVE - 03/09/2010
TONIA.... I FEEL LIKE I DID JUST STARTING OUT IN WARRANTY, IM GOING CRAZY WITH NO WHERE TO GO ---- ANYWAY, SO YOU TRANSMIT EACH AS YOU GO THRU DMS INTERACTIVE, THEN YOU POST YOUR PAYMENTS TO YOUR 263 SCHEDULE RIGHT OFF THE "TRANSACTION SUMMARY REPORT"...
Re: Payments auto post? - 03/09/2010
... how to set his up (amongst lots and lots of other things). It's available from ADP's website IF you have a log-in and the correct authorizations. Otherwise, drop me an email at "storytellermike@yahoo.com" and I can email you a copy of the PDF....
Payments auto post? - 03/05/2010
Maybe I am losing my mind, but did I read somewhere that you can set up your system (ADP here) to automatically post your payments once they are accepted by GM? If so, is anyone doing it this way?
Re: Payments auto post? - 03/05/2010
We are on Reynolds. We tried doing it that way originally. However we found was causing more issues then helping due to the way they posted.
Re: GLOBAL WARRANTY AND REYNOLDS USERS - 03/05/2010
It did not take that long we pretty much had everything set up by noon the first day on. The only hold back for us was what our accounting manager had to do. We switched over right at the end of a pay period so she had a lot on her plate at that time....
Re: PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/23/2010
Lesley, Just for clarification you are only collecting $20.00 on these oil changes unless the customers vehicle requires synthetic. They are asking me to collect $35 and charge the customer for synthetic oil. I beleive this to be double dipping as the...
Re:PDI - 02/19/2010
... item Z6999. I have tried using a gm part # for the fluid & tried submitting as net item. What am I doing wrong? ...
Re: Does any know if you can perform goodwill an emission 1 covered componet, replaced fuel tank on Trailblazer - 02/23/2010
I checked on global and it doesn't show the Sp for the fuel tank replacement for this vehicle.The labor op L1281 is an E1 emission item, it expired last October, would the goodwill parameters apply, were a 24/24 goodwill dealer.
Re: ZDPI - 02/19/2010
For those that use Reynolds, is anyone having problems submit to GWM labor op z6999? Mine always reject for no quantity requested for z6999. I have tried submiting using gm part # & tried using fluid as a net item. What am I doing wrong?
Re: More Global Warranty questions - 02/19/2010
... FIGURE OUT MY TOTALS ETC BUT I THINK I HAVE THAT PART DOWN....HAVE A QUESTION ABOUT THE ADP PART...WHAT IS THE BEST WAY TO GET PROOF THAT THE RO ACTUALLY SENT AND HOW MUCH WAS REQUESTED ON EACH RO...IS THERE A CERTAIN TIME OF DAY BETTER THAN ANOTHER....IVE...
Re: ZDPI - 02/19/2010
WHERE DO YOU FIND OUT WHAT PDI PAID????? DONT WANNA MISS THEM WHEN I DO GET THEM...ARE THEY ON TRANSACTION SUMMARY OR SOMEWHERE ELSE...THANKS IN ADVANCE FOR ANY AND ALL HELP
Does anyone know where I can find info to break down the VIN. We used to get a card every year from GM and I can't seem to find it anywhere. Thanks in advance for any help.
Complimentary Maintenance letter labor op ??? - 02/17/2011
Have a complimentary maintenance letter from cust asst for a $200 discount from 2008 - the labor op to use for reimbursement was Z7410 which doesnt seem to work now..... where can I find what labor op to use ???
SATURN - COMPLIMENTARY MAINTENANCE CERTIFICATE - 02/23/2011
Could someone please tell me what the labor op is on these, I dont have the admin mess # to get detail - my advisor didnt get me a copy of the back of the certificate with the info I need
Do you check.....? - 02/23/2011
... warranty blocks, etc). We have generated some work in the shop by doing this. Just thought I would suggest your shop do it too. Our sales staff uses this knowledge as a sales tool, telling the customer the vehicles are "up-to-date" on all recalls...
Re: WANT TO BILL GMPP DEDUCT TO GM - 11/02/2010
Can you put it under ZSCT claim type and then when you get to the authorization section, waive the deductible? I think if you go through GWM it is at the bottom on the second page. ADP has it in the authorization field. Any others, I don't know.
Re: hit the road package - 10/25/2010
Well I got mine, was told to put them in net and I did and they paid them today. Why these had to go there I don't know. but if anyone else has the same problem, might try it.
Re: GMPP-RADIO - 11/05/2010
PIPER.... ARE YOU ON REYNOLDS ?? IF SO, YOU LEAVE THE PART SHOWING AS A PART ON JC, BUT WHEN YOU SUBMIT YOUR CLAIM, YOU DELETE THAT PART# & PLACE THE (COST+MARKUP 25%+TAX) AMOUNT IN NET WITH COMMENTS STATING: PT######## DLR COST $$$$ PLUS MARK UP & TAX...
Re: srta trans warranty - 11/14/2010
... a flush code from when the failed transmission was originally installed by the 'outside' person what do we do if they don't have a code? How do we know even if they give us a code if that is a valid code? If a customer removes the failed transmission...
Emission Warranty - 11/15/2010
... help solve our dispute? VIS II says vehicle emission select component ltd wty 4/6/15, 80031 miles. Doc ID#1962473 says federal emission warranty 2/24 on GVW ...
GM Radio Upgrade ? - 11/18/2010
We have a 2010 Chev Silverado that we upgraded from a base UM7 radio to a U1C. Is it necessary to update the vehicle options to reflect the upgrade? And if so how? I looked in the dealer installed GM Accessories labor ops but that doesn't apply. Any...
PDI BATTERY - 12/02/2010
Received a 2011 Equinox yesterday and the battery was dead on the truck. Charged and then test the battery. Battery failed test. Should this be done as Warranty or Transportation claim?
Re: DMA Authorization Form - 12/14/2010
thats the one thing about this i dont like..everything going on one line it ties up the whole claim because of the excessive rental,,i have one now and will have another when the customer picks up today..
Re: TIRES - 12/14/2010
I don't this you can submit for a road force balance. GM only allows for a regular mount and balance, time is under op code.
Re: GLOBAL WARRANTY AND REYNOLDS USERS - 03/05/2010
ALL OF THE "MODULE TRAINING" SEEMS TO BE FOR ENTERING TRANSACTIONS THRU THE GLOBAL WARRANTY SCREEN --- WE ARE USING THE DMS BATCH SUBMISSION, WHERE CAN I FIND INFO ON THAT - IS ANYONE ELSE DOING IT THIS WAY??
Re: REYNOLDS-DMS BATCH VS DMS INTERACTIVE - 03/09/2010
TONIA.... I FEEL LIKE I DID JUST STARTING OUT IN WARRANTY, IM GOING CRAZY WITH NO WHERE TO GO ---- ANYWAY, SO YOU TRANSMIT EACH AS YOU GO THRU DMS INTERACTIVE, THEN YOU POST YOUR PAYMENTS TO YOUR 263 SCHEDULE RIGHT OFF THE "TRANSACTION SUMMARY REPORT"...
Re: Payments auto post? - 03/09/2010
... how to set his up (amongst lots and lots of other things). It's available from ADP's website IF you have a log-in and the correct authorizations. Otherwise, drop me an email at "storytellermike@yahoo.com" and I can email you a copy of the PDF....
Payments auto post? - 03/05/2010
Maybe I am losing my mind, but did I read somewhere that you can set up your system (ADP here) to automatically post your payments once they are accepted by GM? If so, is anyone doing it this way?
Re: Payments auto post? - 03/05/2010
We are on Reynolds. We tried doing it that way originally. However we found was causing more issues then helping due to the way they posted.
Re: GLOBAL WARRANTY AND REYNOLDS USERS - 03/05/2010
It did not take that long we pretty much had everything set up by noon the first day on. The only hold back for us was what our accounting manager had to do. We switched over right at the end of a pay period so she had a lot on her plate at that time....
Re: PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/23/2010
Lesley, Just for clarification you are only collecting $20.00 on these oil changes unless the customers vehicle requires synthetic. They are asking me to collect $35 and charge the customer for synthetic oil. I beleive this to be double dipping as the...
Re:PDI - 02/19/2010
... item Z6999. I have tried using a gm part # for the fluid & tried submitting as net item. What am I doing wrong? ...
Re: Does any know if you can perform goodwill an emission 1 covered componet, replaced fuel tank on Trailblazer - 02/23/2010
I checked on global and it doesn't show the Sp for the fuel tank replacement for this vehicle.The labor op L1281 is an E1 emission item, it expired last October, would the goodwill parameters apply, were a 24/24 goodwill dealer.
Re: ZDPI - 02/19/2010
For those that use Reynolds, is anyone having problems submit to GWM labor op z6999? Mine always reject for no quantity requested for z6999. I have tried submiting using gm part # & tried using fluid as a net item. What am I doing wrong?
Re: More Global Warranty questions - 02/19/2010
... FIGURE OUT MY TOTALS ETC BUT I THINK I HAVE THAT PART DOWN....HAVE A QUESTION ABOUT THE ADP PART...WHAT IS THE BEST WAY TO GET PROOF THAT THE RO ACTUALLY SENT AND HOW MUCH WAS REQUESTED ON EACH RO...IS THERE A CERTAIN TIME OF DAY BETTER THAN ANOTHER....IVE...
Re: ZDPI - 02/19/2010
WHERE DO YOU FIND OUT WHAT PDI PAID????? DONT WANNA MISS THEM WHEN I DO GET THEM...ARE THEY ON TRANSACTION SUMMARY OR SOMEWHERE ELSE...THANKS IN ADVANCE FOR ANY AND ALL HELP
Re: Does anyone know if Gmpp pays for Z5000 or Z5001 ? - 02/25/2010
I HAVE BEEN TOLD GMPP DOESNT PAY Z5000 OR Z5001 -- THERE HAVE BEEN A COUPLE OF INSTANCES WHERE WE CALLED OUR REP TO SAY WE NEEDED TO OVERNIGHT (AN ADDT PART NEEDED) IN LIU OF HAVING AN EXTRA DAY RENTAL & RECEIVED PAYMENT
Re: PARTIAL FLUID CHARGES (PARTS DEPT VS SERVICE DEPT) - 03/01/2010
We are on ADP. Our parts department doesn't charge the fluid out. I bill 1/4 container of fluid under miscellaneous and code it to the part department bill code (24200). I make sure to put the cost in at the correct amount. Parts gets credited for...
Re: LIFT KIT R AND R TO REPAIR VEHICLE - 03/02/2010
What we do in our shop for the lifted trucks is any aftermarket accessory that has to be removed to get access or to do a warranty repair,the labor is customer responsibility. I don't think Gm will pay any OLH time for something like this due to truck...
Does anyone know if Gmpp pays for Z5000 or Z5001 ? - 02/25/2010
We had to overnight a part on a GMPP claim. I want to know for future work orders if Gmpp pays for overnight or out-purchase on parts...looked at tsb#99-00-89-021 and it doesn't seem to mention gmpp only Gm warranties..
Re: THROTTLE BODY CLEANING - 02/25/2010
There is a bulletin out for that, but it doesn't have any op code listed. Not sure of the bulletin number. One of my techs told me about it last week. I'm having the tech punch the order for the time they spent on the repair and submit using throttle...
Global Warranty and DBC - 03/03/2010
Is anyone else having a problem with DBC telling them to put things where they don't belong such as add time in OLH and Parts into Net Misc. "BEcause it will pay that way"??
Re: Global Warranty and DBC - 03/03/2010
IM NOT SURE THE PERSON YOU TALKED TO AT DBC KNOWS WHAT THEY ARE TALKING ABOUT...YOU MIGHT WANT TO CALL BACK AND TALK TO SOMEONE ELSE AND SEE IF THEY TELL YOU THE SAME THING...OLH HAS ITS OWN SPOT...AND ADD TIME HAS ITS OWN SPOT SO IT DOESNT SOUND RIG...
Re: PARTS EXPEDITE FROM ANOTHER DEALER - 03/03/2010
Make sure in Global that you also enter the amt of the part plus markup in the part cost amt. field and mark the trade indicator. If you leave the part cost blank it pays at cost and you don't get your markup %.
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/11/2010
We've seen a couple of those $10 off coupons from goodwrench. The ones we've had havent had any claim info on them, so we've just discounted the oil change the $10. No warranty claim was ever done.
Re: LIfetime Warranty - 05/12/2010
I've done a few claims with LSG parts, as far I as understand if it is within the 12/12 warranty, you use a ZPTI trans type with no auth. If it is over the 12/12 still use the ZPTI trans type but you have to have an auth 'A'. I've had all my claims j...
GMIN Conversion-Matching Training - 05/10/2010
... Neither will take responsibility,they say it is the other ones problem. Finally we were told this would all be matched by Monday. It's Monday and they still don't work. I was wondering if anyone else had any problems with this? ...
Re: Rejected claim resolutions elusive... - 04/29/2010
You need to submit the floor plan dollars first then the recall line afterwards. I believe there was a bulletin on that, but can't find it at the moment.
Re: REYNOLDS VS GWM: GM PRE AUTH REPAIR - 04/29/2010
I just had to do a tire pre auth the other day and when you go into the pre-auth screen there is a drop down box that you can choose to pre auth a repair vs a tire claim.
part warranty in ref. to transmission coverage - 04/30/2010
... so the repair falls within the parameters of the transmission 3/100,000 coverage, yet the l.op does not... the system blocks me from GM authorization (Hroute) i dont know how to proceed, does anyone have any ideas... thanks......
Re: Help! - 04/20/2010
Don't use special coverage. Special Coverage is for actual special policies. Just put thought like a normal claim and it should pay. It should pick up the fact that there is an emission warranty on the vehicle.
Re: Dye Test time and 0.0-0.3 clean parts over 30k time - 04/06/2010
I just include the .3 dye testing deal with the base time. As far as I know, if the LTG says you can add clean parts time, go for it (if they have clock time & have documented they actually cleaned the parts).
REYNOLDS DMS-VS BULK FLUID CHARGES - 03/24/2010
... FLUID (WHICH WE HAVE ALWAYS POSTED IN G.O.G) ---- NOW: WHEN CLAIMING THRU DMS INTERACTIVE, IT DOESNT SEEM I CAN SUBMIT IN NET ITEM, THEREFORE I HAVE TRIED TO ADD THE FLUID AS A PART# ALONG WITH THE SEALANT, BUT IT SEEMS TO SCREW UP THE MARKUP $$ SO NOTHING...
Re: #10023 CAMPAIGN - 03/25/2010
SUBMIT THE V2223 FIRST,THE SUBMIT THE V2226 NEXT,EVNE THOUGH IT DON'T SEEM RIGHT,YOU HAVE TO SELF AUTHORIZE WITH A B AS A REPEAT REPAIR TO GET IT PD(HERE GOES THOSE B'S,HA!)SEEMS LIKE THERE WOULD BE A BETTER SOLUTION FROM GM THAN THAT!
Re: PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/30/2010
... oil changes are supposed to be reduced to $20. [/quote] Yes, we are collecting from GM based on what the specific vehicle is meant to have, if the factory recommended oil change is regular oil, we collect $20, if it's synthetic we collect $35. That's...
Re: #10023 CAMPAIGN - 04/01/2010
Dont know why I am just not getting this one.... let me see if i get what you are saying --- I submit the claim with V2223 for the floor plan (so that is what will show on the veh history) then when that pays, submit for the V2226 as an add on with a...
Re: Goodwill on Special Policy 07187C - 04/07/2010
It's actually over timewise by like a month and still under 80,000 miles, which is basically the reason for goodwilling it, I will try the overage button and if that doesn't work I'll call our specialist, thanks for the responses!
Re: GWM VS ALIGNMENT SPECS IN COMMENTS - 04/07/2010
... the files to the claim. I can't find an "upload" button to click, only the submit button once you choose the file from your browser files. At that point it is actually submitting the claim, not attaching the files. I haven't called DBC yet.... I kind...
Re: REYNOLDS USERS! - 04/08/2010
I agree, Global is all in one screen, Reynolds you go back and forth too much. (sorry about the double post I am having computer issues today!)
Re: REYNOLDS USERS! - 04/08/2010
Good for you Rhonda! I'm a slow learner, and as a result have not got the system down pat. I'll eventually get it....
Re: CERTIFIED USED - 04/13/2010
... Center, click on Dealer Resources and then Operation Tools. The CUV Operations Guide may then be downloaded. Global message G_0000028158 May 2009. ...
I HAVE BEEN TOLD GMPP DOESNT PAY Z5000 OR Z5001 -- THERE HAVE BEEN A COUPLE OF INSTANCES WHERE WE CALLED OUR REP TO SAY WE NEEDED TO OVERNIGHT (AN ADDT PART NEEDED) IN LIU OF HAVING AN EXTRA DAY RENTAL & RECEIVED PAYMENT
Re: PARTIAL FLUID CHARGES (PARTS DEPT VS SERVICE DEPT) - 03/01/2010
We are on ADP. Our parts department doesn't charge the fluid out. I bill 1/4 container of fluid under miscellaneous and code it to the part department bill code (24200). I make sure to put the cost in at the correct amount. Parts gets credited for...
Re: LIFT KIT R AND R TO REPAIR VEHICLE - 03/02/2010
What we do in our shop for the lifted trucks is any aftermarket accessory that has to be removed to get access or to do a warranty repair,the labor is customer responsibility. I don't think Gm will pay any OLH time for something like this due to truck...
Does anyone know if Gmpp pays for Z5000 or Z5001 ? - 02/25/2010
We had to overnight a part on a GMPP claim. I want to know for future work orders if Gmpp pays for overnight or out-purchase on parts...looked at tsb#99-00-89-021 and it doesn't seem to mention gmpp only Gm warranties..
Re: THROTTLE BODY CLEANING - 02/25/2010
There is a bulletin out for that, but it doesn't have any op code listed. Not sure of the bulletin number. One of my techs told me about it last week. I'm having the tech punch the order for the time they spent on the repair and submit using throttle...
Global Warranty and DBC - 03/03/2010
Is anyone else having a problem with DBC telling them to put things where they don't belong such as add time in OLH and Parts into Net Misc. "BEcause it will pay that way"??
Re: Global Warranty and DBC - 03/03/2010
IM NOT SURE THE PERSON YOU TALKED TO AT DBC KNOWS WHAT THEY ARE TALKING ABOUT...YOU MIGHT WANT TO CALL BACK AND TALK TO SOMEONE ELSE AND SEE IF THEY TELL YOU THE SAME THING...OLH HAS ITS OWN SPOT...AND ADD TIME HAS ITS OWN SPOT SO IT DOESNT SOUND RIG...
Re: PARTS EXPEDITE FROM ANOTHER DEALER - 03/03/2010
Make sure in Global that you also enter the amt of the part plus markup in the part cost amt. field and mark the trade indicator. If you leave the part cost blank it pays at cost and you don't get your markup %.
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/11/2010
We've seen a couple of those $10 off coupons from goodwrench. The ones we've had havent had any claim info on them, so we've just discounted the oil change the $10. No warranty claim was ever done.
Re: LIfetime Warranty - 05/12/2010
I've done a few claims with LSG parts, as far I as understand if it is within the 12/12 warranty, you use a ZPTI trans type with no auth. If it is over the 12/12 still use the ZPTI trans type but you have to have an auth 'A'. I've had all my claims j...
GMIN Conversion-Matching Training - 05/10/2010
... Neither will take responsibility,they say it is the other ones problem. Finally we were told this would all be matched by Monday. It's Monday and they still don't work. I was wondering if anyone else had any problems with this? ...
Re: Rejected claim resolutions elusive... - 04/29/2010
You need to submit the floor plan dollars first then the recall line afterwards. I believe there was a bulletin on that, but can't find it at the moment.
Re: REYNOLDS VS GWM: GM PRE AUTH REPAIR - 04/29/2010
I just had to do a tire pre auth the other day and when you go into the pre-auth screen there is a drop down box that you can choose to pre auth a repair vs a tire claim.
part warranty in ref. to transmission coverage - 04/30/2010
... so the repair falls within the parameters of the transmission 3/100,000 coverage, yet the l.op does not... the system blocks me from GM authorization (Hroute) i dont know how to proceed, does anyone have any ideas... thanks......
Re: Help! - 04/20/2010
Don't use special coverage. Special Coverage is for actual special policies. Just put thought like a normal claim and it should pay. It should pick up the fact that there is an emission warranty on the vehicle.
Re: Dye Test time and 0.0-0.3 clean parts over 30k time - 04/06/2010
I just include the .3 dye testing deal with the base time. As far as I know, if the LTG says you can add clean parts time, go for it (if they have clock time & have documented they actually cleaned the parts).
REYNOLDS DMS-VS BULK FLUID CHARGES - 03/24/2010
... FLUID (WHICH WE HAVE ALWAYS POSTED IN G.O.G) ---- NOW: WHEN CLAIMING THRU DMS INTERACTIVE, IT DOESNT SEEM I CAN SUBMIT IN NET ITEM, THEREFORE I HAVE TRIED TO ADD THE FLUID AS A PART# ALONG WITH THE SEALANT, BUT IT SEEMS TO SCREW UP THE MARKUP $$ SO NOTHING...
Re: #10023 CAMPAIGN - 03/25/2010
SUBMIT THE V2223 FIRST,THE SUBMIT THE V2226 NEXT,EVNE THOUGH IT DON'T SEEM RIGHT,YOU HAVE TO SELF AUTHORIZE WITH A B AS A REPEAT REPAIR TO GET IT PD(HERE GOES THOSE B'S,HA!)SEEMS LIKE THERE WOULD BE A BETTER SOLUTION FROM GM THAN THAT!
Re: PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/30/2010
... oil changes are supposed to be reduced to $20. [/quote] Yes, we are collecting from GM based on what the specific vehicle is meant to have, if the factory recommended oil change is regular oil, we collect $20, if it's synthetic we collect $35. That's...
Re: #10023 CAMPAIGN - 04/01/2010
Dont know why I am just not getting this one.... let me see if i get what you are saying --- I submit the claim with V2223 for the floor plan (so that is what will show on the veh history) then when that pays, submit for the V2226 as an add on with a...
Re: Goodwill on Special Policy 07187C - 04/07/2010
It's actually over timewise by like a month and still under 80,000 miles, which is basically the reason for goodwilling it, I will try the overage button and if that doesn't work I'll call our specialist, thanks for the responses!
Re: GWM VS ALIGNMENT SPECS IN COMMENTS - 04/07/2010
... the files to the claim. I can't find an "upload" button to click, only the submit button once you choose the file from your browser files. At that point it is actually submitting the claim, not attaching the files. I haven't called DBC yet.... I kind...
Re: REYNOLDS USERS! - 04/08/2010
I agree, Global is all in one screen, Reynolds you go back and forth too much. (sorry about the double post I am having computer issues today!)
Re: REYNOLDS USERS! - 04/08/2010
Good for you Rhonda! I'm a slow learner, and as a result have not got the system down pat. I'll eventually get it....
Re: CERTIFIED USED - 04/13/2010
... Center, click on Dealer Resources and then Operation Tools. The CUV Operations Guide may then be downloaded. Global message G_0000028158 May 2009. ...
Re: REYNOLDS USERS! - 04/09/2010
We went live in January and still have "issues" in Reynolds system. PDI's still don't update to accounting and warranty totals in the XW screen are off. Which causes them not to update in accounting. Of course we only get "we are working on it".
Re: recall 10023 on 2009 cobalt(not on GMVIS) - 04/09/2010
... in complaining about the steering and we find the fault is the motor and is within vin break we would still submit for the recall....
Re: DISAGREEMENT OF LABOR TIME - 06/04/2008
... right this moment but I will continue to look. Maybe someone else will find it quicker but I let you know as soon as I find it....
Labor Operation Search-07 Lucerne - 06/04/2008
Have a 07 Lucerne with a A/C Refrigerant Pressure Sensor replacement. Tech referenced Doc ID 1686814. Part number 22678731. I have searched 3 different labor time guides and looked for a related bulletin. I have searched by part number. Not even finding...
A/C SYSTEM LEAK TEST REMINDER - 05/27/2008
... operation, if an A/C leak was performed. Can only charge for dye if the A/C system is flushed (Doc 1141201). Our techs seem to forget this, and since a/c season is just starting up again I was refreshing my memory.......
Re: RESTRICTED LABOR OPS - 05/30/2008
I don't believe GM has "restricted" labor ops. The only thing I could think of was labor ops you have to call PQC for like transmissions and engines.
Re: Exterior Roof Panel - 06/09/2008
I thought you could only use recall labor ops once per vehicle, if you use the recall one again you would have to H route to AVM for approval. I would treat it as a new repair. You haven't worked on the vehicle before in this area, so you should be...
Re: MARK OF EXCELLENCE QUESTION - 06/05/2008
Mark and Shelly thanks for your responses. I also preferred the "paper" version. There's no way anyone knows all the answers and it takes longer to stop the test, look up an answer, go back to the test, answer and continue on. I have learned a lot...
Re: Taking a Poll - 06/05/2008
... little more input; opinions, etc.... and, people are able to answer the questions they want, they don't have to do them all. I've looked in the profile section & many are blank. If anyone is uncomfortable with this...sorry, that wasn't my intention....
Re: 50%-50% split... - 06/19/2008
Check out bulletin 05-00-89-055b for empowerment and goodwill adjustments. Go down to "partial and shared reponsibilities." It explains how to do a partial payment. I think this will help.
rejected claim type b - 06/17/2008
2004 venture.replaced sliding door actuator(p/n 10314382)used labor op n4870 at a price of 699.58 and got a reject for p/n incompatible to labor op and parts price too high.Any ideas?
Re: rejected claim type b - 06/17/2008
I have ADP.SO..the price is right then?Doesn't warranty pay cost plus 40%? or was that a dream i had?....and why the labor op reject?RH slider actuator/motor assy.Forgive me if I break any posting "rules" as I am new to the site
Re: REPLACEMENT WHEELS - 05/22/2008
I always claim the amount that is on Transwheels' invoice. Don't forget that if WPC asks for them back you can claim a core for each wheel.
Re: GMPP CLAIM-CALIBRATED ACTUATOR - 05/21/2008
Try D1811: Actuator And/Or Motor, Electric - Temperature Door - Right - Replace as the nearest opcode... of course you would adjust your time (2.4 is waaaay too much to recalibrate). Good luck.
Re: Brake Sanding? - 05/15/2008
i would double check with tech and find out if he has any specs or if he can get any specs. if he has specs you could use the labor op H0042 and H0043 (2 jobs - have service mgr auth) and only pay a part. look at latest brake policy 00-05-22-002k
Re: Freon? - 04/30/2008
IF IT DOESNT HAVE A GM PART # I WOULD PUT THE COST IN NET IF IT EXCEEDS $25.00 I H ROUGHT IT WITH A DISC. IT USUALLY PAYS
Re: Two jobs or one - 05/01/2008
... always ask did one parts failure cause the second to fail. In this case the answer is no. So I would use two ops. (If one part caused two fails, one op olh.) I would not add a line because there is no second complaint but, make sure the tech puts in...
Net Item - 05/01/2008
If the part does not have a GM part number it is to be entered into the net item field at cost (mark up applies to GM parts). There is no documented ceiling on the net item field amount.
Re: GMPP - 04/30/2008
Just wanted to welcome you to the forum, and also to warranty. Don't be afraid to ask lots of questions, and READ READ READ as much as you can!
Re: HELP - 05/01/2008
Thank you. I should have added that the labor op I would use is F3200 and it has no codes under it cause that was the first thing I looked for. So do you think this is NOT covered because it doesnt have the codes under it?
User photos available - 05/01/2008
For those of you that don't have a picture to upload, but still want something nice by your name in the forums, we now have a selection of images for you to choose from. To use one of these images, simply go to 'My Account', then 'Edit Account Information',...
Re: COMPLAINT & FAIL CODES - 04/09/2008
... the failure codes and passed one out to each tech. I told them I just wanted them to have an idea what I have to work with and did not expect them to write down the code or exact phrasing-just look it over so you have an idea. It did help, however...
Re: CLARIFACTION: LEAK TESTING (.5LBR) - 04/15/2008
Cylinder head gasket opcode allows for leak test time, but intake does not, so it depends how you code this one. Make sure your tech has documented pressure readings & the clock time reflects what you code.
Re: Updating Parts Adjustment - 04/25/2008
... TO MAKE SURE THERE IS ONLY A 40 PERCENT MARK UP. THERE IS AN ADJUSTMENT IN THE WINS DISPLAY IF YOUR PARTS ARE BEING MARKED UP TOO MUCH. YOU CAN ADJUST THE MARK UP THERE...
Re: 50/50 SPLIT - 01/31/2008
... (in our State, WA., we have to collect tax), but the "W" side of the 50/50 is not. That way, the dollar total came to a wash when invoiced....
We went live in January and still have "issues" in Reynolds system. PDI's still don't update to accounting and warranty totals in the XW screen are off. Which causes them not to update in accounting. Of course we only get "we are working on it".
Re: recall 10023 on 2009 cobalt(not on GMVIS) - 04/09/2010
... in complaining about the steering and we find the fault is the motor and is within vin break we would still submit for the recall....
Re: DISAGREEMENT OF LABOR TIME - 06/04/2008
... right this moment but I will continue to look. Maybe someone else will find it quicker but I let you know as soon as I find it....
Labor Operation Search-07 Lucerne - 06/04/2008
Have a 07 Lucerne with a A/C Refrigerant Pressure Sensor replacement. Tech referenced Doc ID 1686814. Part number 22678731. I have searched 3 different labor time guides and looked for a related bulletin. I have searched by part number. Not even finding...
A/C SYSTEM LEAK TEST REMINDER - 05/27/2008
... operation, if an A/C leak was performed. Can only charge for dye if the A/C system is flushed (Doc 1141201). Our techs seem to forget this, and since a/c season is just starting up again I was refreshing my memory.......
Re: RESTRICTED LABOR OPS - 05/30/2008
I don't believe GM has "restricted" labor ops. The only thing I could think of was labor ops you have to call PQC for like transmissions and engines.
Re: Exterior Roof Panel - 06/09/2008
I thought you could only use recall labor ops once per vehicle, if you use the recall one again you would have to H route to AVM for approval. I would treat it as a new repair. You haven't worked on the vehicle before in this area, so you should be...
Re: MARK OF EXCELLENCE QUESTION - 06/05/2008
Mark and Shelly thanks for your responses. I also preferred the "paper" version. There's no way anyone knows all the answers and it takes longer to stop the test, look up an answer, go back to the test, answer and continue on. I have learned a lot...
Re: Taking a Poll - 06/05/2008
... little more input; opinions, etc.... and, people are able to answer the questions they want, they don't have to do them all. I've looked in the profile section & many are blank. If anyone is uncomfortable with this...sorry, that wasn't my intention....
Re: 50%-50% split... - 06/19/2008
Check out bulletin 05-00-89-055b for empowerment and goodwill adjustments. Go down to "partial and shared reponsibilities." It explains how to do a partial payment. I think this will help.
rejected claim type b - 06/17/2008
2004 venture.replaced sliding door actuator(p/n 10314382)used labor op n4870 at a price of 699.58 and got a reject for p/n incompatible to labor op and parts price too high.Any ideas?
Re: rejected claim type b - 06/17/2008
I have ADP.SO..the price is right then?Doesn't warranty pay cost plus 40%? or was that a dream i had?....and why the labor op reject?RH slider actuator/motor assy.Forgive me if I break any posting "rules" as I am new to the site
Re: REPLACEMENT WHEELS - 05/22/2008
I always claim the amount that is on Transwheels' invoice. Don't forget that if WPC asks for them back you can claim a core for each wheel.
Re: GMPP CLAIM-CALIBRATED ACTUATOR - 05/21/2008
Try D1811: Actuator And/Or Motor, Electric - Temperature Door - Right - Replace as the nearest opcode... of course you would adjust your time (2.4 is waaaay too much to recalibrate). Good luck.
Re: Brake Sanding? - 05/15/2008
i would double check with tech and find out if he has any specs or if he can get any specs. if he has specs you could use the labor op H0042 and H0043 (2 jobs - have service mgr auth) and only pay a part. look at latest brake policy 00-05-22-002k
Re: Freon? - 04/30/2008
IF IT DOESNT HAVE A GM PART # I WOULD PUT THE COST IN NET IF IT EXCEEDS $25.00 I H ROUGHT IT WITH A DISC. IT USUALLY PAYS
Re: Two jobs or one - 05/01/2008
... always ask did one parts failure cause the second to fail. In this case the answer is no. So I would use two ops. (If one part caused two fails, one op olh.) I would not add a line because there is no second complaint but, make sure the tech puts in...
Net Item - 05/01/2008
If the part does not have a GM part number it is to be entered into the net item field at cost (mark up applies to GM parts). There is no documented ceiling on the net item field amount.
Re: GMPP - 04/30/2008
Just wanted to welcome you to the forum, and also to warranty. Don't be afraid to ask lots of questions, and READ READ READ as much as you can!
Re: HELP - 05/01/2008
Thank you. I should have added that the labor op I would use is F3200 and it has no codes under it cause that was the first thing I looked for. So do you think this is NOT covered because it doesnt have the codes under it?
User photos available - 05/01/2008
For those of you that don't have a picture to upload, but still want something nice by your name in the forums, we now have a selection of images for you to choose from. To use one of these images, simply go to 'My Account', then 'Edit Account Information',...
Re: COMPLAINT & FAIL CODES - 04/09/2008
... the failure codes and passed one out to each tech. I told them I just wanted them to have an idea what I have to work with and did not expect them to write down the code or exact phrasing-just look it over so you have an idea. It did help, however...
Re: CLARIFACTION: LEAK TESTING (.5LBR) - 04/15/2008
Cylinder head gasket opcode allows for leak test time, but intake does not, so it depends how you code this one. Make sure your tech has documented pressure readings & the clock time reflects what you code.
Re: Updating Parts Adjustment - 04/25/2008
... TO MAKE SURE THERE IS ONLY A 40 PERCENT MARK UP. THERE IS AN ADJUSTMENT IN THE WINS DISPLAY IF YOUR PARTS ARE BEING MARKED UP TOO MUCH. YOU CAN ADJUST THE MARK UP THERE...
Re: 50/50 SPLIT - 01/31/2008
... (in our State, WA., we have to collect tax), but the "W" side of the 50/50 is not. That way, the dollar total came to a wash when invoiced....
CONFUSION ON "RELEARN" PROCEDURES - 01/31/2008
IS IT SAFE TO SAY: IF THE "REPLACEMENT PROCEDURE" LISTS PERFORM VARIATION PROCEDURE THAT THE LTG INCORPORATES THE TIME DO DO SO.... EXAMPLE: 2001 CADILLAC SEVILLE, LABOR OP #J4355-CRANKSHAFT POSITION SENSOR(S) REPLACEMENT PLUS WE PERFORMED RELEARN PROCEDURE...
Re: 2008 CADILLAC CTS (OP CODE HELP) - 01/25/2008
Rhonda.part nmbr is for door lock and window switch.depending on which side,front or rear look at N2144,N2145,N2154,N2155.EPIC in dealer world is a great tool.put in part# and will give a descripition.I use this all the time,also great for checking p...
Brake refinish warranty - 01/29/2008
Have already used front brake refinish op at 14,000 miles. Vehicle comes back in just before 30,000 miles, & still within his bumper to bumper warranty. Needs it done again. Can I use the H0122 again?
YOU MIGHT BE A WARRANTY ADMINISTRATOR IF... - 01/23/2008
... audits and rejects. 4. When your spouse comes home late, you ask them for the 3 C's. 5. You know what the word "pneumatic" means. 6. You won't give your kids their allowance unless they can show you time punches. 7. Your Area Service Manager calls...
HELP - 01/24/2008
Hi. Can someone please tell me what the time limit is to submit warranty to GM. I have only been doing this for 4 months and I am getting different answers from coworkers. Thanks
BURNED CDS AND DVDS - 01/24/2008
DOES ANYONE KNOW OF A BULLETIN THAT RECOMMENDS CUSTOMERS TO NOT PUT BURNED CDS AND DVDS IN THE CD/DVD SYSTEM IN THEIR VEHICLE??? THE ONLY ONE THAT I COULD FIND IS 05-08-44-001 DOC ID 1586296
07 NAV DISCS IN 08 VEHICLE - 01/11/2008
We are seeing several 2007 nav discs come in our new 2008 vehicles. Is Anyone else having this problem? Are you doing a warranty claim or a transportation claim on them?
STOCK VEHICLE'S VS NO PROBLEM FOUND - 01/15/2008
... SO WE CLEARED CODES //// QUESTION: SINCE WARRANTY STATES "NPF" DOESNT APPLY TO STOCK UNITS, DO TO WHAT WAS PERFORMED-IS THERE ANOTHER WAY TO CLAIM SOMETHING LIKE THIS ???...
Internal R.O. with a Warr line. Can I give OH? Yes or No? - 01/16/2008
I am under the impression that you cannot OH a Warr line on a Internal Repair Order. I am looking for any kind of supporting documentation to give to my Svc. Mgr. Anything in P&P that I am missing?
Re: NAVIGATION DISC - 01/04/2008
Document ID# 1962236 This bulletin is about replacement discs. Hope it helps. You may have to h-route to have parts amount overridden.
Re: Power Train Labor Ops - 01/10/2008
Check out Doc ID #1879343 for the Powertrain Coverage Table. It gives the powertrain labor ops. I printed out the list twice. I made folders for them and put one in the Service Booth and kept the other with my warranty information.
CODING QUESTION RE: BULLETIN #07-09-41-007 - 01/10/2008
PER BULLETIN: LABOR OP PAYS .5 -- LISTING IN PARTS INFORMATION IT STATES "EACH KIT CONTAINS 1-CONNECTOR & IF WE HAVE TO DO BOTH SIDES WE NEED TO ORDER 2-KITS ..... CAN WE CLAIM AN ADDITIONAL .5 OLH FOR OTHER SIDE ???? IT DOESNT STATE ANY CHANGE IN LA...
Re: PRESSURE TESTING - 01/17/2008
Rhonda, reference document 1292469 and page 15 in J&L Warranty manual.Pays additional 0.1-0.5 for leak analyze.I use this if tech has in comments of leak or pressure test and has flag for time.
Re: goodwill Special Policy - 01/17/2008
... is for parts dept to box and send back part.come with prepaid label to send back.dont think you can claim for freight as clusters do not have a GM part nmbr that will go through the WINS system....
Re: Hello Members - 01/17/2008
I have only been a part of this membership for a few months. I love the idea of the warranty forum, but I do get frustrated that I don't get a reply from anyone within a reasonable amount of time. Days could go by and I still will have never heard anything....
Re: Quantity of Claims Submitted & Other Duties - 03/18/2008
I DO ABOUT 110-15 CLAIMS A DAY. WE LIVE IN A SMALL COASTAL TOWN. I ALSO WORK IN THE BODY SHOP DOING ESTIMATES, ORDER PARTS, WRITE RO'S, CALL CUST, DO FINAL INSPECTIONS ON CARS COMING OUT OF THE SHOP, MAKING SURE MY TECH HAVE ALL THERE PARTS, BACK UP CASHIER...
GOODWILL/EMPOWERMENT - 03/11/2008
... FOR CUSTOMER VEHICLES ONLY AND NOT "IN STOCK" VEHICLES. CAN ANYONE DIRECT ME TO A BULLETIN OR DOCUMENT THAT MIGHT STATE THAT? I'VE ALREADY LOOKED AT 05-00-89-055B WHICH DESCRIBES DEALER EMPOWERMENT & GOODWILL PROCEDURES. THANKS!...
Re: GMPP - 02/20/2008
We have to get it pre approved with the rep and if this prevents a rental some will pay varies greatly on the rep. several say flat out not covered by gmpp but, they don't like the excess rental bills which are covered.
Re: LEAK TESTING - 02/20/2008
... should be able to put it in the parts field as a normal part even on the not duplicated labor op. Would save having to H-route. May still have to for the OLH-we don't usually give OLH if they just added dye. ...
Re: GM CERTIFIED - 02/27/2008
On your homepage for dealerworld on the right side below where it shows "view all GM Messenger Content" down at the bottom is a link that says "view all news and information". Then on next page click "view all publications" and it will be in that lis...
Re: NAVIGATION DISC - 02/28/2008
i still dont know what to do about the disc. I called dbc and h-routed it and it still got kicked back for parts amount excessive. can someone help me
HEAD LINER - 03/06/2008
HEY NEW AT THE WARRANTY THING COULD ANY ONE LET ME KNOW A LABOR OP FOR REPLACEING THE VELCO ON THE HEAD LINER THAT WAS FALLING DOWN ON A 06 CHEV TRAIL BLAZER 4WD THE TECH DROP THE LINER BUT IT WASNT REPLACED
Re: HEAD LINER - 03/06/2008
refer to bulletins 07-08-110-005 for partial headliner removal when sagging occurs around dome lamp or bulletin 06-08-110-003a for sagging around sunroof. the first one pays 1.0 under labor op c9793 or the second .3 for c3092. hope this helps
Re: SERVICE TIRE MONITOR LIGHT - 04/03/2008
I think alot of cust get there tires rotated and not getting there sensors relearned like in there owners man. I would use E0716 and WM/3L. It seems to work for me. Also let the cust know that is part of maint. or they will come back every time they get...
Re: Instrument Cluster Replacement 07 Sierra - 04/01/2008
I'm needing Labor op, FC, etc to file a claim. Unable to find specific year. Doc ID 2021497 excludes 12th digits other than 1 & 2.
IS IT SAFE TO SAY: IF THE "REPLACEMENT PROCEDURE" LISTS PERFORM VARIATION PROCEDURE THAT THE LTG INCORPORATES THE TIME DO DO SO.... EXAMPLE: 2001 CADILLAC SEVILLE, LABOR OP #J4355-CRANKSHAFT POSITION SENSOR(S) REPLACEMENT PLUS WE PERFORMED RELEARN PROCEDURE...
Re: 2008 CADILLAC CTS (OP CODE HELP) - 01/25/2008
Rhonda.part nmbr is for door lock and window switch.depending on which side,front or rear look at N2144,N2145,N2154,N2155.EPIC in dealer world is a great tool.put in part# and will give a descripition.I use this all the time,also great for checking p...
Brake refinish warranty - 01/29/2008
Have already used front brake refinish op at 14,000 miles. Vehicle comes back in just before 30,000 miles, & still within his bumper to bumper warranty. Needs it done again. Can I use the H0122 again?
YOU MIGHT BE A WARRANTY ADMINISTRATOR IF... - 01/23/2008
... audits and rejects. 4. When your spouse comes home late, you ask them for the 3 C's. 5. You know what the word "pneumatic" means. 6. You won't give your kids their allowance unless they can show you time punches. 7. Your Area Service Manager calls...
HELP - 01/24/2008
Hi. Can someone please tell me what the time limit is to submit warranty to GM. I have only been doing this for 4 months and I am getting different answers from coworkers. Thanks
BURNED CDS AND DVDS - 01/24/2008
DOES ANYONE KNOW OF A BULLETIN THAT RECOMMENDS CUSTOMERS TO NOT PUT BURNED CDS AND DVDS IN THE CD/DVD SYSTEM IN THEIR VEHICLE??? THE ONLY ONE THAT I COULD FIND IS 05-08-44-001 DOC ID 1586296
07 NAV DISCS IN 08 VEHICLE - 01/11/2008
We are seeing several 2007 nav discs come in our new 2008 vehicles. Is Anyone else having this problem? Are you doing a warranty claim or a transportation claim on them?
STOCK VEHICLE'S VS NO PROBLEM FOUND - 01/15/2008
... SO WE CLEARED CODES //// QUESTION: SINCE WARRANTY STATES "NPF" DOESNT APPLY TO STOCK UNITS, DO TO WHAT WAS PERFORMED-IS THERE ANOTHER WAY TO CLAIM SOMETHING LIKE THIS ???...
Internal R.O. with a Warr line. Can I give OH? Yes or No? - 01/16/2008
I am under the impression that you cannot OH a Warr line on a Internal Repair Order. I am looking for any kind of supporting documentation to give to my Svc. Mgr. Anything in P&P that I am missing?
Re: NAVIGATION DISC - 01/04/2008
Document ID# 1962236 This bulletin is about replacement discs. Hope it helps. You may have to h-route to have parts amount overridden.
Re: Power Train Labor Ops - 01/10/2008
Check out Doc ID #1879343 for the Powertrain Coverage Table. It gives the powertrain labor ops. I printed out the list twice. I made folders for them and put one in the Service Booth and kept the other with my warranty information.
CODING QUESTION RE: BULLETIN #07-09-41-007 - 01/10/2008
PER BULLETIN: LABOR OP PAYS .5 -- LISTING IN PARTS INFORMATION IT STATES "EACH KIT CONTAINS 1-CONNECTOR & IF WE HAVE TO DO BOTH SIDES WE NEED TO ORDER 2-KITS ..... CAN WE CLAIM AN ADDITIONAL .5 OLH FOR OTHER SIDE ???? IT DOESNT STATE ANY CHANGE IN LA...
Re: PRESSURE TESTING - 01/17/2008
Rhonda, reference document 1292469 and page 15 in J&L Warranty manual.Pays additional 0.1-0.5 for leak analyze.I use this if tech has in comments of leak or pressure test and has flag for time.
Re: goodwill Special Policy - 01/17/2008
... is for parts dept to box and send back part.come with prepaid label to send back.dont think you can claim for freight as clusters do not have a GM part nmbr that will go through the WINS system....
Re: Hello Members - 01/17/2008
I have only been a part of this membership for a few months. I love the idea of the warranty forum, but I do get frustrated that I don't get a reply from anyone within a reasonable amount of time. Days could go by and I still will have never heard anything....
Re: Quantity of Claims Submitted & Other Duties - 03/18/2008
I DO ABOUT 110-15 CLAIMS A DAY. WE LIVE IN A SMALL COASTAL TOWN. I ALSO WORK IN THE BODY SHOP DOING ESTIMATES, ORDER PARTS, WRITE RO'S, CALL CUST, DO FINAL INSPECTIONS ON CARS COMING OUT OF THE SHOP, MAKING SURE MY TECH HAVE ALL THERE PARTS, BACK UP CASHIER...
GOODWILL/EMPOWERMENT - 03/11/2008
... FOR CUSTOMER VEHICLES ONLY AND NOT "IN STOCK" VEHICLES. CAN ANYONE DIRECT ME TO A BULLETIN OR DOCUMENT THAT MIGHT STATE THAT? I'VE ALREADY LOOKED AT 05-00-89-055B WHICH DESCRIBES DEALER EMPOWERMENT & GOODWILL PROCEDURES. THANKS!...
Re: GMPP - 02/20/2008
We have to get it pre approved with the rep and if this prevents a rental some will pay varies greatly on the rep. several say flat out not covered by gmpp but, they don't like the excess rental bills which are covered.
Re: LEAK TESTING - 02/20/2008
... should be able to put it in the parts field as a normal part even on the not duplicated labor op. Would save having to H-route. May still have to for the OLH-we don't usually give OLH if they just added dye. ...
Re: GM CERTIFIED - 02/27/2008
On your homepage for dealerworld on the right side below where it shows "view all GM Messenger Content" down at the bottom is a link that says "view all news and information". Then on next page click "view all publications" and it will be in that lis...
Re: NAVIGATION DISC - 02/28/2008
i still dont know what to do about the disc. I called dbc and h-routed it and it still got kicked back for parts amount excessive. can someone help me
HEAD LINER - 03/06/2008
HEY NEW AT THE WARRANTY THING COULD ANY ONE LET ME KNOW A LABOR OP FOR REPLACEING THE VELCO ON THE HEAD LINER THAT WAS FALLING DOWN ON A 06 CHEV TRAIL BLAZER 4WD THE TECH DROP THE LINER BUT IT WASNT REPLACED
Re: HEAD LINER - 03/06/2008
refer to bulletins 07-08-110-005 for partial headliner removal when sagging occurs around dome lamp or bulletin 06-08-110-003a for sagging around sunroof. the first one pays 1.0 under labor op c9793 or the second .3 for c3092. hope this helps
Re: SERVICE TIRE MONITOR LIGHT - 04/03/2008
I think alot of cust get there tires rotated and not getting there sensors relearned like in there owners man. I would use E0716 and WM/3L. It seems to work for me. Also let the cust know that is part of maint. or they will come back every time they get...
Re: Instrument Cluster Replacement 07 Sierra - 04/01/2008
I'm needing Labor op, FC, etc to file a claim. Unable to find specific year. Doc ID 2021497 excludes 12th digits other than 1 & 2.
Re: BRAKE PADS - 03/27/2008
... Thickness, 2. Refinished Rotor Thickness and 3. Lateral Run Out) are required and MUST be written/documented on the repair order, Bulletin # 00-05-22-002J. hopes this helps....
Re: COMPLAINT & FAIL CODES - 03/28/2008
my service writers have a copy of the complaint codes to help with that before it gets to me. the will ptu the code next to the cust complaint then i just double check it.the techs also do the same for me about the failure codes.
Re: POWER RELEASE LIFTGATE LATCH - 03/21/2008
... Wizard. It is totally separate from the service writing/submitting software. They will send you an installation cd and then each month you will get an update. I can pull up WW while I am closing out a RO and reference back and forth. It's easy and it...
Re: SPEC. COV #00064G CLARIFICATION - 03/26/2008
After reading the spa document I would agree the $45 applies to your situation. I would use the T5607 since you are an ipc dealer. Make sure you read the instructions regarding the serial numbers, and keep all the parts as WPC will be generating a part...
Re: SPEC. COV #00064G CLARIFICATION - 03/26/2008
I'll have to admit I don't have a clue what an IPC Dealer is. I researched this question and came to the conclusion that I would not know how to answer the question pertaining to the labor op usage, but I do believe you could claim the $45 charge. Could...
Rattles and Squeeks - 09/19/2007
... but very ofter I find a tech will have alot of time clocked on a job with a rattle or squeek, what do others do in this situation, when its a body/trim NPF. I don't necessarily agree with the frequent use of NPF's, but it is the way we do things. Also...
WINS Question - 09/19/2007
Anyone using WINS on Dealerworld? I'm trying to find where I put the figures for a 50/50 split with the customer. Do I have to input this with the dollar amounts adjusted, or is there a field I can input the 50% customer pay portion? Thanks for any h...
Forum - 09/19/2007
We do it according to the customer concern.If they are complaining about a brake pulsation and the rotors are warped and pitted we will turn the rotors under warranty and replace the pads at the customers expense if they want.If the customer wears them...
GMVIS Lookups - 09/19/2007
How many stores actually pull a VIS on each rig that comes through the door the way (I've been told) you are supposed to? Who does it-the SA, the WA, the toothfairy?
warranty class - 09/25/2007
I'VE BEEN DOING WARRANTY FOR ABOUT 15 OR SO YEARS AND AT THE DEALER SHIP FOR 21 YEARS.I WENT TO ONE OF THESE CLASSES AND HELPED.I SUBMIT CHEVROLET AND NISSAN.FEEL FREE TO ASK QUESTIONS.THANKS
Thanks - 09/20/2007
Thanks to you both for responding. I've never had much luck with DBC, seems like they take all the info down & give you a case number and still no real direction. I'll try the conduit opcode, that sounds correct I think my biggest hurdle with coding...
admin time - 12/12/2007
When you close the ro you give the tech exactly what the labor time guide shows (do not include admin time) -- then when you keypunch to submit your claim you add your admin time of in with the what the labor guide says is the actual time ... now when...
Forum - 12/13/2007
... should be a labor op listed on the recall bull for an inspect or system check only with no work done. If not, I'd call either DBC or you AVM and see how to get it cleared....
PURCHASE ORDERS - 12/20/2007
i HAVE A CLAIM WHERE THE CUSTOMER NEVER TOOK RENTAL VEHICLE.. AND DUE TO THE CUST PAY PORTION ALREADY CLOSED & AM UNABLE TO VOID OUT THE WARRANTY RENTAL PO -- I DONT WANT IT TO STAY OPEN, BUT I AM NOT SURE HOW TO GET RID OF IT ??
Re: PURCHASE ORDERS - 12/20/2007
... -- BUT HOW DO I GET IT TO CLEAR OFF MY "OPEN PO" REPORT SINCE IT STAYS IN "RECEIVED" STATUS -- WOULD "U" TO AUTHORIZE IT GET IT TO CLEAR (I DONT HAVE ACCESS TO DO THAT, BUT I CAN GET IT IF THAT WOULD HELP...
Labor Op Time Change - 10/23/2007
... steering gear replacement was reduced to 2.2 hours, effective October 9, 2007 for the 2005-2007 Dodge Caravan and Chrysler Town & Country. The labor operation, 19-00-01-05, previously paid 3.1 hours. The time was reduced due to an improved and simplified...
Forum - 10/23/2007
... the oil or the coolant. Both can leak out of an intake gasket. If you put the dye in the coolant i would use J9994 as the op. ---------------------- Tim Warranty Administrator Brenengen Chevrolet, West Salem, WI timd@brenengen.com...
Radio Claims - 09/25/2007
... says that the claim to install radio has to have the same RO # as he ordered part under. I say it doesnt only that a claim has to be filed on the VIN with in a certain time period. This is causing problem with open repair orders. Who is right? and Is...
Warranty Claim - 10/12/2007
General Motors does not allow the technician to assign the labor operation and labor time from the Labor Time Guide. Service management is responsible for ensuring that the correct labor operation and labor time is documented on the repair order.
Powertrain Labor Operations - 11/20/2007
Powertrain labor operation information may be found in SI: select the vehicle or enter VIN>select LTG>preface>coverage codes>introduction>powertrain coverage codes. The document provides coverage indicators P & P1 and a listing of labor operations.
Becky - 11/13/2007
When I do my case add credits for the OnStar updates, do I have to pull each hard copy and make the changes w/SM approvals or can I just go off the report I pulled to find them? I've got the basics down but the details sometimes are just not where I...
Forum - 11/13/2007
I mark my changes on the hard copy, document how much the case add was for and the reason. That way there are no questions in the event you get audited.
Forum - 09/19/2007
The dealer is to claim only the actual time spent to diagnose within the .1 to .3 time range. If the technicians time documentation and story support the diagnostic time, it is ok to claim it. It is definitely better to be cautious, just in case of a...
Forum - 09/19/2007
I look for key words in write up and a story that indicates diagnosis was done. Most of the time the techs say they took maximum time, sometimes the punch time is over. I rarely have one that is less than .3.
OLH - 09/19/2007
I want to know if any of you pay olh to perform a leak down test on colorado engines with a p0300 following pi 1917882 or do you just pay the labor op for the head
... Thickness, 2. Refinished Rotor Thickness and 3. Lateral Run Out) are required and MUST be written/documented on the repair order, Bulletin # 00-05-22-002J. hopes this helps....
Re: COMPLAINT & FAIL CODES - 03/28/2008
my service writers have a copy of the complaint codes to help with that before it gets to me. the will ptu the code next to the cust complaint then i just double check it.the techs also do the same for me about the failure codes.
Re: POWER RELEASE LIFTGATE LATCH - 03/21/2008
... Wizard. It is totally separate from the service writing/submitting software. They will send you an installation cd and then each month you will get an update. I can pull up WW while I am closing out a RO and reference back and forth. It's easy and it...
Re: SPEC. COV #00064G CLARIFICATION - 03/26/2008
After reading the spa document I would agree the $45 applies to your situation. I would use the T5607 since you are an ipc dealer. Make sure you read the instructions regarding the serial numbers, and keep all the parts as WPC will be generating a part...
Re: SPEC. COV #00064G CLARIFICATION - 03/26/2008
I'll have to admit I don't have a clue what an IPC Dealer is. I researched this question and came to the conclusion that I would not know how to answer the question pertaining to the labor op usage, but I do believe you could claim the $45 charge. Could...
Rattles and Squeeks - 09/19/2007
... but very ofter I find a tech will have alot of time clocked on a job with a rattle or squeek, what do others do in this situation, when its a body/trim NPF. I don't necessarily agree with the frequent use of NPF's, but it is the way we do things. Also...
WINS Question - 09/19/2007
Anyone using WINS on Dealerworld? I'm trying to find where I put the figures for a 50/50 split with the customer. Do I have to input this with the dollar amounts adjusted, or is there a field I can input the 50% customer pay portion? Thanks for any h...
Forum - 09/19/2007
We do it according to the customer concern.If they are complaining about a brake pulsation and the rotors are warped and pitted we will turn the rotors under warranty and replace the pads at the customers expense if they want.If the customer wears them...
GMVIS Lookups - 09/19/2007
How many stores actually pull a VIS on each rig that comes through the door the way (I've been told) you are supposed to? Who does it-the SA, the WA, the toothfairy?
warranty class - 09/25/2007
I'VE BEEN DOING WARRANTY FOR ABOUT 15 OR SO YEARS AND AT THE DEALER SHIP FOR 21 YEARS.I WENT TO ONE OF THESE CLASSES AND HELPED.I SUBMIT CHEVROLET AND NISSAN.FEEL FREE TO ASK QUESTIONS.THANKS
Thanks - 09/20/2007
Thanks to you both for responding. I've never had much luck with DBC, seems like they take all the info down & give you a case number and still no real direction. I'll try the conduit opcode, that sounds correct I think my biggest hurdle with coding...
admin time - 12/12/2007
When you close the ro you give the tech exactly what the labor time guide shows (do not include admin time) -- then when you keypunch to submit your claim you add your admin time of in with the what the labor guide says is the actual time ... now when...
Forum - 12/13/2007
... should be a labor op listed on the recall bull for an inspect or system check only with no work done. If not, I'd call either DBC or you AVM and see how to get it cleared....
PURCHASE ORDERS - 12/20/2007
i HAVE A CLAIM WHERE THE CUSTOMER NEVER TOOK RENTAL VEHICLE.. AND DUE TO THE CUST PAY PORTION ALREADY CLOSED & AM UNABLE TO VOID OUT THE WARRANTY RENTAL PO -- I DONT WANT IT TO STAY OPEN, BUT I AM NOT SURE HOW TO GET RID OF IT ??
Re: PURCHASE ORDERS - 12/20/2007
... -- BUT HOW DO I GET IT TO CLEAR OFF MY "OPEN PO" REPORT SINCE IT STAYS IN "RECEIVED" STATUS -- WOULD "U" TO AUTHORIZE IT GET IT TO CLEAR (I DONT HAVE ACCESS TO DO THAT, BUT I CAN GET IT IF THAT WOULD HELP...
Labor Op Time Change - 10/23/2007
... steering gear replacement was reduced to 2.2 hours, effective October 9, 2007 for the 2005-2007 Dodge Caravan and Chrysler Town & Country. The labor operation, 19-00-01-05, previously paid 3.1 hours. The time was reduced due to an improved and simplified...
Forum - 10/23/2007
... the oil or the coolant. Both can leak out of an intake gasket. If you put the dye in the coolant i would use J9994 as the op. ---------------------- Tim Warranty Administrator Brenengen Chevrolet, West Salem, WI timd@brenengen.com...
Radio Claims - 09/25/2007
... says that the claim to install radio has to have the same RO # as he ordered part under. I say it doesnt only that a claim has to be filed on the VIN with in a certain time period. This is causing problem with open repair orders. Who is right? and Is...
Warranty Claim - 10/12/2007
General Motors does not allow the technician to assign the labor operation and labor time from the Labor Time Guide. Service management is responsible for ensuring that the correct labor operation and labor time is documented on the repair order.
Powertrain Labor Operations - 11/20/2007
Powertrain labor operation information may be found in SI: select the vehicle or enter VIN>select LTG>preface>coverage codes>introduction>powertrain coverage codes. The document provides coverage indicators P & P1 and a listing of labor operations.
Becky - 11/13/2007
When I do my case add credits for the OnStar updates, do I have to pull each hard copy and make the changes w/SM approvals or can I just go off the report I pulled to find them? I've got the basics down but the details sometimes are just not where I...
Forum - 11/13/2007
I mark my changes on the hard copy, document how much the case add was for and the reason. That way there are no questions in the event you get audited.
Forum - 09/19/2007
The dealer is to claim only the actual time spent to diagnose within the .1 to .3 time range. If the technicians time documentation and story support the diagnostic time, it is ok to claim it. It is definitely better to be cautious, just in case of a...
Forum - 09/19/2007
I look for key words in write up and a story that indicates diagnosis was done. Most of the time the techs say they took maximum time, sometimes the punch time is over. I rarely have one that is less than .3.
OLH - 09/19/2007
I want to know if any of you pay olh to perform a leak down test on colorado engines with a p0300 following pi 1917882 or do you just pay the labor op for the head
Forum - 09/19/2007
Appears as though the technician had to go above and beyond normal diagnosis for a head replacement and diagnosis. In this case OLH is justifiable with technician documentation to support (PI and repair procedures performed).
Forum - 09/19/2007
... to the customer to get more info.We also tell almost all concern not duplicated customers that we would be more than happy to take a test drive with them so they can show us the concern.If it is handled properly the Survey shouldn't be of concern.We...
Forum - 09/19/2007
When I get the hard copy after the work is done and start coding it to submit is when I find and request any needed authorizations. Occasionally I will find out after I submit it and they reject it. I'm pretty bad at checking the history before submi...
Forum - 09/19/2007
Thank you so much Kristen. I have never done any type of warranty work at any type of dealership. SO, i just want to say thank you for your help!!!!!!!
Re: ACTUAL TIME VS TIME GUIDE TIME - 08/27/2008
... get .3,tech who replaced sensor 1.9,this tech who did this with .8 most likely is trained and has done a few of these and knows where to save time.this also goes to tech and shop effiencey.being part of large automotive company we are audited once a...
Re: HOURS - 08/26/2008
WE ARE OPEN 7-6 M-F, 7-1 SATURDAYS. I WORK 7-4 M-F AND I DON'T WORK SATURDAYS UNLESS IT IS THE END OF THE MONTH. OTHERWISE I AM HERE UNTIL ABOUT 7 ON THE LAST DAY OF THE MONTH.
Re: Repeat Repairs - 08/22/2008
This is a good example of what I dont like about using a "B"on vehicles still in warranty for a part problem.if vehicle is still within 3yr 36k it will take a auth "B" for a part warranty.they need to come up with a different code for this.
Re: Repeat Repairs - 08/22/2008
I have not seen any other guidelines. The 6 mo/6k miles works on smaller claims but it seems when the repair dollars go up, the guidelines seems to work less and less. I have always left the B auth off and then if it rejects, resubmit with a B if warranted....
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
... lops to try, F2022 front pinion seal or K6360 ext housing rear seal. really dont see how the F2022 would work since it isnt four wheel drive but according to part number it will match up to the labor op. Hope one of these helps ...
Re: ADMINISTRATIVE ALLOWANCE - 08/20/2008
Sure does-we flag the Serv Mgr right in the job just like you flag your tech time, and claim in reg. labor hrs. so your RO amt in Reynolds and your claim amt. match.
Re: GLOBAL WARRANTY - 08/20/2008
There are several IDL courses on Global Warranty also. In the training website you can pull PDF files of the manuals into your desktop for reading purposes. They are quite lengthy so you probably don't want to print them out.
Re: ADMINISTRATIVE ALLOWANCE - 08/20/2008
We also add the time to the labor sales. This helps the department gross. We don't give it to the flagging tech.
Re: ADMINISTRATIVE ALLOWANCE - 08/18/2008
Iam on ADP,have the option when closing ro to add admin allownace.goes to shop tech 9999.used to be on reynolds long time ago,believe I added tech 9999 to line and putin dollar amount.not sure of account number.
Re: ADMINISTRATIVE ALLOWANCE - 08/18/2008
SO DOES THAT MAKE IT A WASH, SO YOU DONT END UP WITH CREDIT AMOUNTS TO WRITE OFF FROM YOUR 263 WARRANTY SCHEDULE?? (REYNOLDS SYSTEM)
Re: CROSS-LINE WARRANTY - 09/17/2008
Used to be on reynolds abut 7yrs ago now on ADP.have always had to input hummer in manually.either e-claims or DCS.did a couple saturn claims but had to have a saturn dealership submitt and then pay us.real pain dont recommend it.
CUST SUPPLIED PART ON WARR CLAIM ?? - 09/17/2008
... US TO REPLACE UNDER WARRANTY (BUT I DONT HAVE A PART CHARGED OUT.... CAN I CLAIM JUST LABOR / HOW WOULD THE PART BE COVERED ????...
Re: CUST SUPPLIED PART ON WARR CLAIM ?? - 09/17/2008
I WOULD CLAIM JUST THE LABOR AND DOCUMENT IN COMMENTS THAT THE CUSTOMER PROVIDED PART #.... DOES THE CUSTOMER WANT TO BE REIMBURSED FOR THE PURCHASE OF THE PART? DO YOU HAVE A PART BILLED?
Body Leak Testing - 09/18/2008
Our tech did a body waterleak test (Document ID: 292775) on a 2006 Silverado. He was unable to locate the source of the leak, therefore no repair was made. Can I get time to pay my tech for this procedure since he was unsuccessful?
Re: LEFT QUARTER PANEL - 08/28/2008
I would try using A9439 see Document ID: 1714398. It allows .5 repair and paint time goes into regular labor hours. They separated the panel repairs in the new LTG, as if transportations weren't confusing enough.
NEW GM BULLETIN 08-03-10-001 2009 VIBE CENTER CAPS LOOSE/MISSING - 08/28/2008
IN THIS BULLETIN THEY GIVE YOU A LABOR OP TO USE AND IT PAYS .3 LABOR BUT IT DONT LIST THE PRICE OF RTV AND AND ADHESION PROMOTER THAT YOU CAN CLAIM IN NET ITEMS? ANYONE HAVE A CLUE???
Re: PARTS REPLACEMENT - 09/03/2008
... VEHICLE IS UNDER 3/36 WARRANTY. I ALWAYS MAKE SURE THE COMMENTS STATE PARTS WARRANTY THOUGH FOR DOCUMENTATION PURPOSES....
Re: Switching fuel from E85 to Gas or visa versa.. - 09/18/2008
Hey H&K Chevy...thanks for the help. That tsb doesn't help much. It pertains to up to 2007 vehicles, not 2008.
Re: GlobalConnect inop - 09/29/2008
I HEAR YA THERE!! MY TECHS AND SERVICE ADVISOR'S ARE IN A TIZZY TODAY. AFTER SIGN IN, IT SHOULD ASK YOU WHAT COUNTRY YOU WANT. ENTER THE U.S. AND IT SHOULD SEND YOU TO A SCALED DOWN VERSION OF DEALERWORLD BUT YOU SHOULD BE ABLE TO ACCESS EVERYTHING...
Re: MOE TEST ON GM TRAINING - 09/18/2008
lol I got the answer from my Svc Mgr on a guess and it was incorrect. Do not answer CADAT. I don't think it's ROS because ROS is a collection of best practices...
Re: BATTERY -WARRANTY PRICING - 09/18/2008
Most current battery pricing is dated 5-13-08. If you can access EPIC you can get it by clicking on "Inquiry" under the "Periodical/Reference" section on the main page and then selecting "Battery-Pricing" from the "Publication type" drop down box.
Appears as though the technician had to go above and beyond normal diagnosis for a head replacement and diagnosis. In this case OLH is justifiable with technician documentation to support (PI and repair procedures performed).
Forum - 09/19/2007
... to the customer to get more info.We also tell almost all concern not duplicated customers that we would be more than happy to take a test drive with them so they can show us the concern.If it is handled properly the Survey shouldn't be of concern.We...
Forum - 09/19/2007
When I get the hard copy after the work is done and start coding it to submit is when I find and request any needed authorizations. Occasionally I will find out after I submit it and they reject it. I'm pretty bad at checking the history before submi...
Forum - 09/19/2007
Thank you so much Kristen. I have never done any type of warranty work at any type of dealership. SO, i just want to say thank you for your help!!!!!!!
Re: ACTUAL TIME VS TIME GUIDE TIME - 08/27/2008
... get .3,tech who replaced sensor 1.9,this tech who did this with .8 most likely is trained and has done a few of these and knows where to save time.this also goes to tech and shop effiencey.being part of large automotive company we are audited once a...
Re: HOURS - 08/26/2008
WE ARE OPEN 7-6 M-F, 7-1 SATURDAYS. I WORK 7-4 M-F AND I DON'T WORK SATURDAYS UNLESS IT IS THE END OF THE MONTH. OTHERWISE I AM HERE UNTIL ABOUT 7 ON THE LAST DAY OF THE MONTH.
Re: Repeat Repairs - 08/22/2008
This is a good example of what I dont like about using a "B"on vehicles still in warranty for a part problem.if vehicle is still within 3yr 36k it will take a auth "B" for a part warranty.they need to come up with a different code for this.
Re: Repeat Repairs - 08/22/2008
I have not seen any other guidelines. The 6 mo/6k miles works on smaller claims but it seems when the repair dollars go up, the guidelines seems to work less and less. I have always left the B auth off and then if it rejects, resubmit with a B if warranted....
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
... lops to try, F2022 front pinion seal or K6360 ext housing rear seal. really dont see how the F2022 would work since it isnt four wheel drive but according to part number it will match up to the labor op. Hope one of these helps ...
Re: ADMINISTRATIVE ALLOWANCE - 08/20/2008
Sure does-we flag the Serv Mgr right in the job just like you flag your tech time, and claim in reg. labor hrs. so your RO amt in Reynolds and your claim amt. match.
Re: GLOBAL WARRANTY - 08/20/2008
There are several IDL courses on Global Warranty also. In the training website you can pull PDF files of the manuals into your desktop for reading purposes. They are quite lengthy so you probably don't want to print them out.
Re: ADMINISTRATIVE ALLOWANCE - 08/20/2008
We also add the time to the labor sales. This helps the department gross. We don't give it to the flagging tech.
Re: ADMINISTRATIVE ALLOWANCE - 08/18/2008
Iam on ADP,have the option when closing ro to add admin allownace.goes to shop tech 9999.used to be on reynolds long time ago,believe I added tech 9999 to line and putin dollar amount.not sure of account number.
Re: ADMINISTRATIVE ALLOWANCE - 08/18/2008
SO DOES THAT MAKE IT A WASH, SO YOU DONT END UP WITH CREDIT AMOUNTS TO WRITE OFF FROM YOUR 263 WARRANTY SCHEDULE?? (REYNOLDS SYSTEM)
Re: CROSS-LINE WARRANTY - 09/17/2008
Used to be on reynolds abut 7yrs ago now on ADP.have always had to input hummer in manually.either e-claims or DCS.did a couple saturn claims but had to have a saturn dealership submitt and then pay us.real pain dont recommend it.
CUST SUPPLIED PART ON WARR CLAIM ?? - 09/17/2008
... US TO REPLACE UNDER WARRANTY (BUT I DONT HAVE A PART CHARGED OUT.... CAN I CLAIM JUST LABOR / HOW WOULD THE PART BE COVERED ????...
Re: CUST SUPPLIED PART ON WARR CLAIM ?? - 09/17/2008
I WOULD CLAIM JUST THE LABOR AND DOCUMENT IN COMMENTS THAT THE CUSTOMER PROVIDED PART #.... DOES THE CUSTOMER WANT TO BE REIMBURSED FOR THE PURCHASE OF THE PART? DO YOU HAVE A PART BILLED?
Body Leak Testing - 09/18/2008
Our tech did a body waterleak test (Document ID: 292775) on a 2006 Silverado. He was unable to locate the source of the leak, therefore no repair was made. Can I get time to pay my tech for this procedure since he was unsuccessful?
Re: LEFT QUARTER PANEL - 08/28/2008
I would try using A9439 see Document ID: 1714398. It allows .5 repair and paint time goes into regular labor hours. They separated the panel repairs in the new LTG, as if transportations weren't confusing enough.
NEW GM BULLETIN 08-03-10-001 2009 VIBE CENTER CAPS LOOSE/MISSING - 08/28/2008
IN THIS BULLETIN THEY GIVE YOU A LABOR OP TO USE AND IT PAYS .3 LABOR BUT IT DONT LIST THE PRICE OF RTV AND AND ADHESION PROMOTER THAT YOU CAN CLAIM IN NET ITEMS? ANYONE HAVE A CLUE???
Re: PARTS REPLACEMENT - 09/03/2008
... VEHICLE IS UNDER 3/36 WARRANTY. I ALWAYS MAKE SURE THE COMMENTS STATE PARTS WARRANTY THOUGH FOR DOCUMENTATION PURPOSES....
Re: Switching fuel from E85 to Gas or visa versa.. - 09/18/2008
Hey H&K Chevy...thanks for the help. That tsb doesn't help much. It pertains to up to 2007 vehicles, not 2008.
Re: GlobalConnect inop - 09/29/2008
I HEAR YA THERE!! MY TECHS AND SERVICE ADVISOR'S ARE IN A TIZZY TODAY. AFTER SIGN IN, IT SHOULD ASK YOU WHAT COUNTRY YOU WANT. ENTER THE U.S. AND IT SHOULD SEND YOU TO A SCALED DOWN VERSION OF DEALERWORLD BUT YOU SHOULD BE ABLE TO ACCESS EVERYTHING...
Re: MOE TEST ON GM TRAINING - 09/18/2008
lol I got the answer from my Svc Mgr on a guess and it was incorrect. Do not answer CADAT. I don't think it's ROS because ROS is a collection of best practices...
Re: BATTERY -WARRANTY PRICING - 09/18/2008
Most current battery pricing is dated 5-13-08. If you can access EPIC you can get it by clicking on "Inquiry" under the "Periodical/Reference" section on the main page and then selecting "Battery-Pricing" from the "Publication type" drop down box.
Re: Body Leak Testing - 09/18/2008
What opcode would you use? Customer concern not duplicated for body leak doesnt have a repair group category. HMMMMM.
Re: Tire Claim - 07/30/2008
Actually, I think you might have to H-route since it is on tires. I believe if you don't it will reject for labor op requires wholesale auth...you can always try it without first and then h-route if needed, but I think it rejects. I believe mine have...
Re: Our Technicians gave me a new name..... - 07/31/2008
...some days it feels more like Mickey mouse as the sorcerer's apprentice in Fantasia-- the "magic" doesn't always work the way you want and has a mind of it's own! Heh!!
Re: cadillac premium care - 07/17/2008
SO, JUST BECAUSE THEY HAVE PREMIUM CARE IT DOESNT MEAN THAT THEY GET LOF AND ROTATES PAID FOR?? THIS CUSTOMER DOES NOT HAVE A COUPON. THANKS
Re: Bulletin #02-06-04-037D for Restricted/Blocked Evap Vent Path Code - 07/21/2008
... in the bulletin. Not positive though, but when it says a specific dollar amount, that is what we use. Hope this helps.......
Re: cadillac premium care - 07/17/2008
THIS IS AN XLR. I ONLY GET ONE OF THESE EVERY SO OFTEN AND I DONT REMEMBER HOW TO CLAIM FOR IT. THOUGHT SOMEONE COULD HELP BEFORE I CALL DBC. THANKS AGAIN!
Re: cadillac premium care - 07/17/2008
sorry i forgot on my last 2 postings that i had my cap locks on. everything on reynolds is with cap lock. I dont want anyone thinking that i am yelling at them.
Labor Op Help Please!!! - 08/05/2008
I need a labor op for p/n 25760868 on a 08 GMC Savanna Van it is a upper right side molding of around the rear swing out door. I have tried both c4504 and c4007. Any help would be appreciated ;}
Re: DIAL INDICATOR READINGS ??? - 08/12/2008
Your tech should use a dial indicator or suitable J tool to measure movement on suspension components. The tech should record this information on the RO (good luck, ours don't do it very often).
Re: AC/DELCO BATTERY PARTS WARRANTY QUESTION - 06/25/2008
We don't see a bunch of these, so when we close them out, we pay our techician .5 for diag & battery install under service policy (internal-service department "eats" it). The tech gets paid by us.
Re: Case Add - 06/25/2008
... that labor op on that RO. You can't do a case add since there was no original line to add to- it would reject for no original case found since that labor op has not been submitted. I think it would probably accept it? If submitting the extra line doesn't...
Re: Tire Warranty - 06/25/2008
CAN SOMEONE EXPLAIN TO ME IF A BULLETIN CAN BE USED BEYOND THE 3/36 WARRANTY WITHOUT GOODWILLING THE CLAIM. I WANT TO USE DOC #PIT3562E ON A VEHICLE OUT OF WARRANTY BY TIME. THANKS!
Re: Tire Warranty - 06/25/2008
... want to goodwill 4 tires? have never come accross anything like this.I would contact DBC and see what they say.also might be able to do this under extended empowerment process for GM dealerships.ask your AVM about....
Re: Tire Warranty - 06/25/2008
I would say NO, you cant submit any warranty claims on vehicles beyond the 3/36 without using goodwill. They will be rejected. You can use any document (tsb or PIT) to direct the technician on the necessary repair, but it would be customer pay if the...
Re: Case Add - 06/26/2008
It will work. Have done it several times when I have forgotten to add line 2 or 3. Just enter line 2 or whichever(?) it was and all info. Shouldn't have a problem.
Re: Record Keeping - 07/08/2008
I'm on ADP and my accounting dept posts all my claim memos to my warranty schedule. Once that's done, I do a journal voucher for them to punch to reconcile my schedule. Does your claim memo not get posted to accounting in ADP?
Re: SPECIAL COVERAGE #08089 ANALOG ONSTAR DEACTIVATION - 07/02/2008
I would double check your VIN on your submission and call DBC if there's no problem there, I just did several claims on a special policy that came out just before 08089 and they had to do a system inquiry on because it was kicking claims that were beyond...
Re: Open Recalls - 07/02/2008
Yes, I download the new report each time it comes out and convert it to Excel, then I use the mail merge function with Word to print reminder cards and mail some each week. I see them come back attached to our repair orders pretty frequently so it mu...
Re: 07033 - RECALL - 07/09/2008
The way I read the recall document brings me to the conclusion that it expires with the base warranty. I would not submit this one, but maybe you should check with your AVM?
WARRANTY QUIZ - 07/09/2008
... REIMBURSEMENT RATE FOR THE PONTIAC G6 IS $37.00" TRUE OR FALSE. I ANSWERED TRUE AND GOT IT WRONG. DON'T UNDERSTAND WHY I AM WRONG. THANKS FOR ANY HELP I GET!...
Re: 1990 CADILLAC DEVILLE (OP CODE NEEDED) - 07/11/2008
Since you are dealing with a 1990, you have to move up to at least a 2000 Deville to find any labor ops. Try labor op J5542 Idle Control Valve replacement. I don't have warranty wizard but I think that's the right op.
Re: Tire Claim - 07/14/2008
If replacing the tires you will ahve go through GTWC website.follow the bulletin 00-13-10330M to the letter.these can be real pain.have done a few just make sure you follow the bulletin.if rejects you cannot go through AVM to get paid.good luck.
Re: Tire Claim - 07/14/2008
Since you already have your adjustments, return the tires, hold the claim unti you have verified they have been received via UPS and the shipping number. Once they are in delivered status, submit the claim with .3 admin. You cannot get the alignment...
Re: CUP HOLDERS - 12/22/2008
Wow, loads of information there.... tell your service advisor they need to work on their write up! Cust states...., tech needs to verify and document cause & correction. LOL!
Re: GM Claim memo - 01/06/2009
... bad i did on some things. but i will do better from now on. also one of the quizes was about when you receive notice of you labor rate increase on the credit memo. the answer on the quiz was the "last credit memo" of the year. well, my credit memo...
What opcode would you use? Customer concern not duplicated for body leak doesnt have a repair group category. HMMMMM.
Re: Tire Claim - 07/30/2008
Actually, I think you might have to H-route since it is on tires. I believe if you don't it will reject for labor op requires wholesale auth...you can always try it without first and then h-route if needed, but I think it rejects. I believe mine have...
Re: Our Technicians gave me a new name..... - 07/31/2008
...some days it feels more like Mickey mouse as the sorcerer's apprentice in Fantasia-- the "magic" doesn't always work the way you want and has a mind of it's own! Heh!!
Re: cadillac premium care - 07/17/2008
SO, JUST BECAUSE THEY HAVE PREMIUM CARE IT DOESNT MEAN THAT THEY GET LOF AND ROTATES PAID FOR?? THIS CUSTOMER DOES NOT HAVE A COUPON. THANKS
Re: Bulletin #02-06-04-037D for Restricted/Blocked Evap Vent Path Code - 07/21/2008
... in the bulletin. Not positive though, but when it says a specific dollar amount, that is what we use. Hope this helps.......
Re: cadillac premium care - 07/17/2008
THIS IS AN XLR. I ONLY GET ONE OF THESE EVERY SO OFTEN AND I DONT REMEMBER HOW TO CLAIM FOR IT. THOUGHT SOMEONE COULD HELP BEFORE I CALL DBC. THANKS AGAIN!
Re: cadillac premium care - 07/17/2008
sorry i forgot on my last 2 postings that i had my cap locks on. everything on reynolds is with cap lock. I dont want anyone thinking that i am yelling at them.
Labor Op Help Please!!! - 08/05/2008
I need a labor op for p/n 25760868 on a 08 GMC Savanna Van it is a upper right side molding of around the rear swing out door. I have tried both c4504 and c4007. Any help would be appreciated ;}
Re: DIAL INDICATOR READINGS ??? - 08/12/2008
Your tech should use a dial indicator or suitable J tool to measure movement on suspension components. The tech should record this information on the RO (good luck, ours don't do it very often).
Re: AC/DELCO BATTERY PARTS WARRANTY QUESTION - 06/25/2008
We don't see a bunch of these, so when we close them out, we pay our techician .5 for diag & battery install under service policy (internal-service department "eats" it). The tech gets paid by us.
Re: Case Add - 06/25/2008
... that labor op on that RO. You can't do a case add since there was no original line to add to- it would reject for no original case found since that labor op has not been submitted. I think it would probably accept it? If submitting the extra line doesn't...
Re: Tire Warranty - 06/25/2008
CAN SOMEONE EXPLAIN TO ME IF A BULLETIN CAN BE USED BEYOND THE 3/36 WARRANTY WITHOUT GOODWILLING THE CLAIM. I WANT TO USE DOC #PIT3562E ON A VEHICLE OUT OF WARRANTY BY TIME. THANKS!
Re: Tire Warranty - 06/25/2008
... want to goodwill 4 tires? have never come accross anything like this.I would contact DBC and see what they say.also might be able to do this under extended empowerment process for GM dealerships.ask your AVM about....
Re: Tire Warranty - 06/25/2008
I would say NO, you cant submit any warranty claims on vehicles beyond the 3/36 without using goodwill. They will be rejected. You can use any document (tsb or PIT) to direct the technician on the necessary repair, but it would be customer pay if the...
Re: Case Add - 06/26/2008
It will work. Have done it several times when I have forgotten to add line 2 or 3. Just enter line 2 or whichever(?) it was and all info. Shouldn't have a problem.
Re: Record Keeping - 07/08/2008
I'm on ADP and my accounting dept posts all my claim memos to my warranty schedule. Once that's done, I do a journal voucher for them to punch to reconcile my schedule. Does your claim memo not get posted to accounting in ADP?
Re: SPECIAL COVERAGE #08089 ANALOG ONSTAR DEACTIVATION - 07/02/2008
I would double check your VIN on your submission and call DBC if there's no problem there, I just did several claims on a special policy that came out just before 08089 and they had to do a system inquiry on because it was kicking claims that were beyond...
Re: Open Recalls - 07/02/2008
Yes, I download the new report each time it comes out and convert it to Excel, then I use the mail merge function with Word to print reminder cards and mail some each week. I see them come back attached to our repair orders pretty frequently so it mu...
Re: 07033 - RECALL - 07/09/2008
The way I read the recall document brings me to the conclusion that it expires with the base warranty. I would not submit this one, but maybe you should check with your AVM?
WARRANTY QUIZ - 07/09/2008
... REIMBURSEMENT RATE FOR THE PONTIAC G6 IS $37.00" TRUE OR FALSE. I ANSWERED TRUE AND GOT IT WRONG. DON'T UNDERSTAND WHY I AM WRONG. THANKS FOR ANY HELP I GET!...
Re: 1990 CADILLAC DEVILLE (OP CODE NEEDED) - 07/11/2008
Since you are dealing with a 1990, you have to move up to at least a 2000 Deville to find any labor ops. Try labor op J5542 Idle Control Valve replacement. I don't have warranty wizard but I think that's the right op.
Re: Tire Claim - 07/14/2008
If replacing the tires you will ahve go through GTWC website.follow the bulletin 00-13-10330M to the letter.these can be real pain.have done a few just make sure you follow the bulletin.if rejects you cannot go through AVM to get paid.good luck.
Re: Tire Claim - 07/14/2008
Since you already have your adjustments, return the tires, hold the claim unti you have verified they have been received via UPS and the shipping number. Once they are in delivered status, submit the claim with .3 admin. You cannot get the alignment...
Re: CUP HOLDERS - 12/22/2008
Wow, loads of information there.... tell your service advisor they need to work on their write up! Cust states...., tech needs to verify and document cause & correction. LOL!
Re: GM Claim memo - 01/06/2009
... bad i did on some things. but i will do better from now on. also one of the quizes was about when you receive notice of you labor rate increase on the credit memo. the answer on the quiz was the "last credit memo" of the year. well, my credit memo...
Re: PDI-ADVANCED 2-WAY REMOTE START - 12/18/2008
Review GlobalConnect message G_0000017321 Date: 12/11/08 - Dealer Installed LPO Summary. The document contains the most recent updates for LPO packages, installation times and installation credits.
Re: PDI-ADVANCED 2-WAY REMOTE START - 12/18/2008
That pays 1.4 ADI time. It will direct pay like the tubular side steps. 1.4 labor hours and $98.00 labor dollars. HTH
Re: NEED HELP RESOLVING A QUESTION - 02/03/2009
I agree with you - the oil change is normally part of that repair anyway. Tell your tech nice try! Don't worry, my techs would try that too!
Re: Lay Offs - 01/29/2009
We, in service, have busy days and slow days, Sales are very slow. Starting to see stores closing around us too. Hoping for the best. I work for a large dealer group and do warranty for 3 stores, 2 GM, 1 Dodge. Ken need and help just give me a shout.
Re: NEED HELP RESOLVING A QUESTION - 02/04/2009
... IN THE EXTRA PARTS. THAT'S FOR THE REASON FOR THE H ROUTE. JUST HAVE A CLEAR STORY WHY EXTRA WAS DONE AND IT SHOULD GET PAID WITHOUT MUCH FUSS. IN THEORY ANYWAY....
Re: POWERTRAIN VS GMPP QUESTION - 02/05/2009
I really wish they'd put the indicator in the labor op like is done for diesel coverage. It's sure a pain looking up the labor op, then cross referencing to the powertrain list!
pts warranty - 01/28/2009
Over the counter parts warranty. When submitting through wins do I have to have a vin? (sometimes the guys in pts dont get a vin when the customer brings back the pt) I know, goodtimes for me....!
Re: RECALL - 02/16/2009
I know, but it just struck me as funny. You are right... the more people pay for a vehicle, the less they want to maintain it. I worked for a Toyota/Subaru dealer for 7 years, and yes, the Lexus people are the same. They don't even want to pay for...
COURTESY TRANSPORTATION REIMBURSEMENT - 02/20/2009
... ON COURTESY TRANSPORTATION SUCH AS FUEL REIMBURSEMENT, PUBLIC TRANSPORTATION. WE ALREADY DO A GREAT DEAL OF SHUTTLE AND RENTALS, JUST WONDERING IF THERE IS ANYTHING ELSE TO CLAIM FOR. I FOUND IN POLICIES AND PROCEDURES A LIST OF LABOR OPS, JUST WONDERING...
Re: Rear Object Sensor question - 02/26/2009
... i only claimed .4 for the painting & .3 for mix time. I get so confused on these paint claims. I don't do them enough to remember... maybe twice a year at best. Appreciate all the help!...
Re: DUAL HEADREST DVD - 10/29/2008
I've had a tech install one on a Traverse. ADI pays maybe one hour...I have ADI checking on this since the RPO does not show up on the RPO list. We install that and a few more accessories. I don't think it took him 1.3 actual time.
Re: Where is everyone? - 11/05/2008
Yeah - we're really slow too. Have not had to layoff yet, but have been cutting hours of hourly people first. I feel we too may have to layoff people by the end of the month if it doesn't pick up :(
Re: How is business? - 11/18/2008
... speak for sales except that we are not selling like we used to sell. Service has it's ups and downs but seems like COD is still higher compared to Warranty for some reason but still not great. I think the company will start laying some people off by...
Re: Where is everyone? - 11/19/2008
... positive is the only way to get through these very tough times. I just try to remember that God doesn't put anything on our shoulders that we can't handle. Hope everyone has a good holiday....
Re: How is business? - 11/19/2008
I live and work in southern Michigan. Our sales and service are slow. We have not yet had to lay anyone off. I've been doing other jobs to keep busy at the dealership. It so hard to see what the future holds for our industry.
Re: Where is everyone? - 11/07/2008
Here in Michigan it has been slowing for years but we have been fairly fortunate in service, service had a great October and a decent start to Novemeber. Sales on the other hand are still down considerable!
Re: LEFT BODY SIDE MOLDINGS - TRANS CLAIM - 11/11/2008
USE LABOR OPS B7876 AND B7976 FRONT AND REAR DOOR MOLDINGS. ALSO HAS PAINT TIME WITH PAINT CODE INCLUDED. AND THEY CAN BE USED WITH SUBLET BILLS.
SO does not exist. - 10/30/2008
We have several repair orders in our system that have not been paid and come up as "SO does not exist" when going into maintenance screen. Does anyone have any idea as to why they have "disappeared" and what can be done about it?
Re: Warranty Compliance - 11/21/2008
... time.lot of labor ops pay for diag,setup.ect.good example of this is R0760 for radio replace.I dont pay tech diag or setup on this unless there is three clock times on this.repair,diag and setup....
How is business? - 11/18/2008
I live in northern Michigan and was just wondering what the rest of the country is doing as far as sales & service. We seem to be bad slump but at the same time people are fixing cars instead of replacing them,but not at the rate that it was even 6 months...
Re: Repeat Repair Log - 12/03/2008
I don't keep a log but then again, my AVM advised me not to apply a B auth when submitting the original claim. When it returns for a repeat/related repair, apply the B auth. This plays hovac with my percentage but my mgr allows me to adjust for this.
Re: GMPP-BULLETIN (CLAIM REJECT CLERIFICATION) - 12/03/2008
... If they did say it's covered you may need to call back to them to have them override or see what labor op they want you to use as closest to....
Re: SES lite on, P0172,P0175 set for fuel trim; Labor Op? - 12/05/2008
... SECTION UNDER ELECTRICAL AND POWERTRAIN CONTROLS - LABOR ONLY - LABOR OPS. OP CODE PAYS .2, I WOULD THINK YOU COULD USE OLH FOR REST OF THE TIME. MAKE SURE YOU PUT DETAILED DESCRIPTION OF TESTS DONE IN COMMENTS....
Re: How is business? - 12/05/2008
I'm in Roanoke, VA. Our Sales and Service has slowed tremendously. Service has good and bad days. We have many people having major maintenances done to their vehicles. People are more interested in getting vehicles they already have fixed. We do have...
Re: Transportation claims - 10/02/2008
Between GM, J&L, and ASI, I think we may have it. It took me most of the morning to get it handled, but I think we may have done it! I'll let you know what happened - what worked, what didn't work.
Review GlobalConnect message G_0000017321 Date: 12/11/08 - Dealer Installed LPO Summary. The document contains the most recent updates for LPO packages, installation times and installation credits.
Re: PDI-ADVANCED 2-WAY REMOTE START - 12/18/2008
That pays 1.4 ADI time. It will direct pay like the tubular side steps. 1.4 labor hours and $98.00 labor dollars. HTH
Re: NEED HELP RESOLVING A QUESTION - 02/03/2009
I agree with you - the oil change is normally part of that repair anyway. Tell your tech nice try! Don't worry, my techs would try that too!
Re: Lay Offs - 01/29/2009
We, in service, have busy days and slow days, Sales are very slow. Starting to see stores closing around us too. Hoping for the best. I work for a large dealer group and do warranty for 3 stores, 2 GM, 1 Dodge. Ken need and help just give me a shout.
Re: NEED HELP RESOLVING A QUESTION - 02/04/2009
... IN THE EXTRA PARTS. THAT'S FOR THE REASON FOR THE H ROUTE. JUST HAVE A CLEAR STORY WHY EXTRA WAS DONE AND IT SHOULD GET PAID WITHOUT MUCH FUSS. IN THEORY ANYWAY....
Re: POWERTRAIN VS GMPP QUESTION - 02/05/2009
I really wish they'd put the indicator in the labor op like is done for diesel coverage. It's sure a pain looking up the labor op, then cross referencing to the powertrain list!
pts warranty - 01/28/2009
Over the counter parts warranty. When submitting through wins do I have to have a vin? (sometimes the guys in pts dont get a vin when the customer brings back the pt) I know, goodtimes for me....!
Re: RECALL - 02/16/2009
I know, but it just struck me as funny. You are right... the more people pay for a vehicle, the less they want to maintain it. I worked for a Toyota/Subaru dealer for 7 years, and yes, the Lexus people are the same. They don't even want to pay for...
COURTESY TRANSPORTATION REIMBURSEMENT - 02/20/2009
... ON COURTESY TRANSPORTATION SUCH AS FUEL REIMBURSEMENT, PUBLIC TRANSPORTATION. WE ALREADY DO A GREAT DEAL OF SHUTTLE AND RENTALS, JUST WONDERING IF THERE IS ANYTHING ELSE TO CLAIM FOR. I FOUND IN POLICIES AND PROCEDURES A LIST OF LABOR OPS, JUST WONDERING...
Re: Rear Object Sensor question - 02/26/2009
... i only claimed .4 for the painting & .3 for mix time. I get so confused on these paint claims. I don't do them enough to remember... maybe twice a year at best. Appreciate all the help!...
Re: DUAL HEADREST DVD - 10/29/2008
I've had a tech install one on a Traverse. ADI pays maybe one hour...I have ADI checking on this since the RPO does not show up on the RPO list. We install that and a few more accessories. I don't think it took him 1.3 actual time.
Re: Where is everyone? - 11/05/2008
Yeah - we're really slow too. Have not had to layoff yet, but have been cutting hours of hourly people first. I feel we too may have to layoff people by the end of the month if it doesn't pick up :(
Re: How is business? - 11/18/2008
... speak for sales except that we are not selling like we used to sell. Service has it's ups and downs but seems like COD is still higher compared to Warranty for some reason but still not great. I think the company will start laying some people off by...
Re: Where is everyone? - 11/19/2008
... positive is the only way to get through these very tough times. I just try to remember that God doesn't put anything on our shoulders that we can't handle. Hope everyone has a good holiday....
Re: How is business? - 11/19/2008
I live and work in southern Michigan. Our sales and service are slow. We have not yet had to lay anyone off. I've been doing other jobs to keep busy at the dealership. It so hard to see what the future holds for our industry.
Re: Where is everyone? - 11/07/2008
Here in Michigan it has been slowing for years but we have been fairly fortunate in service, service had a great October and a decent start to Novemeber. Sales on the other hand are still down considerable!
Re: LEFT BODY SIDE MOLDINGS - TRANS CLAIM - 11/11/2008
USE LABOR OPS B7876 AND B7976 FRONT AND REAR DOOR MOLDINGS. ALSO HAS PAINT TIME WITH PAINT CODE INCLUDED. AND THEY CAN BE USED WITH SUBLET BILLS.
SO does not exist. - 10/30/2008
We have several repair orders in our system that have not been paid and come up as "SO does not exist" when going into maintenance screen. Does anyone have any idea as to why they have "disappeared" and what can be done about it?
Re: Warranty Compliance - 11/21/2008
... time.lot of labor ops pay for diag,setup.ect.good example of this is R0760 for radio replace.I dont pay tech diag or setup on this unless there is three clock times on this.repair,diag and setup....
How is business? - 11/18/2008
I live in northern Michigan and was just wondering what the rest of the country is doing as far as sales & service. We seem to be bad slump but at the same time people are fixing cars instead of replacing them,but not at the rate that it was even 6 months...
Re: Repeat Repair Log - 12/03/2008
I don't keep a log but then again, my AVM advised me not to apply a B auth when submitting the original claim. When it returns for a repeat/related repair, apply the B auth. This plays hovac with my percentage but my mgr allows me to adjust for this.
Re: GMPP-BULLETIN (CLAIM REJECT CLERIFICATION) - 12/03/2008
... If they did say it's covered you may need to call back to them to have them override or see what labor op they want you to use as closest to....
Re: SES lite on, P0172,P0175 set for fuel trim; Labor Op? - 12/05/2008
... SECTION UNDER ELECTRICAL AND POWERTRAIN CONTROLS - LABOR ONLY - LABOR OPS. OP CODE PAYS .2, I WOULD THINK YOU COULD USE OLH FOR REST OF THE TIME. MAKE SURE YOU PUT DETAILED DESCRIPTION OF TESTS DONE IN COMMENTS....
Re: How is business? - 12/05/2008
I'm in Roanoke, VA. Our Sales and Service has slowed tremendously. Service has good and bad days. We have many people having major maintenances done to their vehicles. People are more interested in getting vehicles they already have fixed. We do have...
Re: Transportation claims - 10/02/2008
Between GM, J&L, and ASI, I think we may have it. It took me most of the morning to get it handled, but I think we may have done it! I'll let you know what happened - what worked, what didn't work.
Re: CROSS-LINE WARRANTY - 09/24/2008
You use the GM codes . I have done a few . You have to put parts in net item if thay are obtained from a Saturn dealer as numbering is different . Also had no problems at all with Hummer but we are on ADP. ADP automatically marks them as a non GM vin...
Re: Claim Lost in the Black Hole???? - 10/06/2008
What kind of veh is it that you are trying to submit? I had this happen to me once before and had a friendly dealer down the road submit it, they gave me a check when they got paid and they had no problems. Unfortunately there was no explaination, the...
Re: GMPP AND TAXES - 10/09/2008
I am under the impression that if you tax the parts on gmpp and then tax the deductible, you are double taxing the deduct. portion.
Re: POWERTRAIN COVERAGE - 10/06/2008
AAAhh...Thank you, we are all doin great,my new baby girl is a total sweetheart! thankfully...healthy as can be. Still adjusting to the little things back here on the desk... lol Thanks again for the comment...
What would you do (Battery Claim)? - 10/11/2008
Vehicle is towed in. Battery checks 14 CCA, but Tech forgets to put in last 4 of VIN to get battery code to print. Later, doing Out-of-vehicle test; message "Battery Unstable" keeps coming up. How would you try to claim this?
Re: Ring My Bell - 10/09/2008
... policies for the instrument cluster. Customer called CA (not mad at us, mad at GM for turning him down), and CA basically wanted us to just do the repair to make the customer happy and go away. I love those people - GM says no, but we should eat the...
Re: Claim Lost in the Black Hole???? - 10/10/2008
The mock claim I put in under this vin rejected for gmpp expired. I know that probably doesn't help at all. Maybe you could have a friendly neighborhood dealer try to submit the claim for you. Perhaps you have found a system gliche on this one order...
Tire pressure monitors labor ops - 10/15/2008
We replaced a tire pressure monitor in the left rear tire of a 2008 Chevy Uplander. Do the TPMs have special labor ops? I got a reject back saying "part number incompatable to labor op", and the part is correct. If so, is there a bulletin or document...
HUMMER LABOR OP - 10/15/2008
LOOKING FOR A HUMMER LABOR OP FOR PT#24234503 T.C.M. -- ONLY SEE FOR TRANS SHIFT CONTROL MODULE BUT PART GRP TO LABOR OP DOESNT SHOW THAT GROUP TO VERIFY IT. ANY ASSIST APPRECIATED
Re: Transportation claims - 10/15/2008
I agree! I hate trans claims!!! It never fails for me that they find a flaw somewhere in the claim and debit me back 3 months down the road!!
Re: RADIO PROGRAMMING WARRANTY CLAIM CODES - 10/14/2008
being as the tech did not write down the sps code or print it out.would use the R0760 as closest labor op as it includes diag and setup/reprogram.should go through ok.
Re: DUAL HEADREST DVD - 10/17/2008
... day? Wow! Do a google search on gm accessories, dual headrest dvd and you can get pictures of what he was dealing with! LOL!...
Re: Warranty Admin. job description - 12/12/2008
... should be trained to cover for illness and vacations. The smooth flow of service department documents and the consistent accuracy of service invoices depend on the abilities of the service administrator. This person must learn and understand a variety...
Re: Taking a Poll - 08/20/2008
... clerk quit. I wasn't real busy so I decided to give it a try. I basically taught myself off of what I had observed. 4. The best information I get comes from bulletins,J&L, and talking to the techs and advisors. They read alot of stuff online that-believe...
Forum - 09/19/2007
... warranty claim, they are considered part of the dealers operating costs. The only instance that GM would reimburse for tools or machinery is when it is specifically stated in the bulletin that it may be claimed on a warranty repair order. [/quote] Like...
Notice: January 2008 Warranty Newsletter - 01/22/2008
... of the DA report by breaking it down and focusing on a particular section each month. What Would You Do? - This column provides a framework for decision making that helps keep your warranty skills sharp. We will present a tough warranty situation for...
Re: Endgate molding - 2009 Silverado - 08/30/2010
... PT#25808206 Epic calls it: PubX Endgate Molding Assy Part# to Labor op guide "No help" [/quote] What molding is it? I was looking at pictures of a 2009 Silverado & don't see any moldings... only emblems & handle bezel... and something that looks like...
2011 Member Survey - Chance To Win $250 - 06/23/2011
... membership. Please take a few moments to share your thoughts, tell us how we are doing and see what other warranty professionals are saying around the nation. - Membership: Suggest what you want to learn more about - Job Experience: Gain insight on...
Re: CAMPAIGN #11001 DIESEL EXHAUST FLUID CAL - 11/16/2011
... & the J6450 Is anyone else facing this issue & how are you claiming it ?? [/quote] Not sure what JC's are ? [/quote] Ah. We are still old school & call them RO's. I know, I know.... GM wants them to be called Job Cards..... doubt that you can teach...
Forum - 05/11/2017
... job card is the responsibility of service management. This can be accomplished electronically if you have an electronic job card system with the capability to restrict, by user ID, the adding and approving of repairs to only those members of service...
Forum - 02/09/2018
... chat window and logged in again. Nine times out of ten they don't solve any issues, they just tell you how to circumvent the system to get your claim paid. I can usually figure out how to do that myself. The issue to me is that if we are held to account...
Forum - 02/09/2018
... customer actually complaining about a coolant leak and multiple leak sources were found, based on what I know, it would be done as OLH and parts for the first complaint since they are the same complaint. Same would go for multiple sources for vibration. Any...
Re: Android Auto update - 04/22/2016
... rep that there is a small group of vehicles where they have had some issues (I can't remember what the exact circumstances are and I don't want to repeat it if it's not correct!) so I'd advise to contact your warranty rep for additional help if needed....
Re: - 11/24/2014
... manager must also document the date, time, signature (or initials) and explanation in detail what was inspected and why additional repair is needed on the job card prior to the work being performed. Multiple additional concerns must each contain this...
What Would You Do - 06/15 - 06/02/2015
... SI or the bulletin; repairs must be performed as written. Editor's note: While this month's What Would You Do column deviates from the typical format, it is critical information. Were you aware that certain vehicles/repairs require replacement of specific...
You use the GM codes . I have done a few . You have to put parts in net item if thay are obtained from a Saturn dealer as numbering is different . Also had no problems at all with Hummer but we are on ADP. ADP automatically marks them as a non GM vin...
Re: Claim Lost in the Black Hole???? - 10/06/2008
What kind of veh is it that you are trying to submit? I had this happen to me once before and had a friendly dealer down the road submit it, they gave me a check when they got paid and they had no problems. Unfortunately there was no explaination, the...
Re: GMPP AND TAXES - 10/09/2008
I am under the impression that if you tax the parts on gmpp and then tax the deductible, you are double taxing the deduct. portion.
Re: POWERTRAIN COVERAGE - 10/06/2008
AAAhh...Thank you, we are all doin great,my new baby girl is a total sweetheart! thankfully...healthy as can be. Still adjusting to the little things back here on the desk... lol Thanks again for the comment...
What would you do (Battery Claim)? - 10/11/2008
Vehicle is towed in. Battery checks 14 CCA, but Tech forgets to put in last 4 of VIN to get battery code to print. Later, doing Out-of-vehicle test; message "Battery Unstable" keeps coming up. How would you try to claim this?
Re: Ring My Bell - 10/09/2008
... policies for the instrument cluster. Customer called CA (not mad at us, mad at GM for turning him down), and CA basically wanted us to just do the repair to make the customer happy and go away. I love those people - GM says no, but we should eat the...
Re: Claim Lost in the Black Hole???? - 10/10/2008
The mock claim I put in under this vin rejected for gmpp expired. I know that probably doesn't help at all. Maybe you could have a friendly neighborhood dealer try to submit the claim for you. Perhaps you have found a system gliche on this one order...
Tire pressure monitors labor ops - 10/15/2008
We replaced a tire pressure monitor in the left rear tire of a 2008 Chevy Uplander. Do the TPMs have special labor ops? I got a reject back saying "part number incompatable to labor op", and the part is correct. If so, is there a bulletin or document...
HUMMER LABOR OP - 10/15/2008
LOOKING FOR A HUMMER LABOR OP FOR PT#24234503 T.C.M. -- ONLY SEE FOR TRANS SHIFT CONTROL MODULE BUT PART GRP TO LABOR OP DOESNT SHOW THAT GROUP TO VERIFY IT. ANY ASSIST APPRECIATED
Re: Transportation claims - 10/15/2008
I agree! I hate trans claims!!! It never fails for me that they find a flaw somewhere in the claim and debit me back 3 months down the road!!
Re: RADIO PROGRAMMING WARRANTY CLAIM CODES - 10/14/2008
being as the tech did not write down the sps code or print it out.would use the R0760 as closest labor op as it includes diag and setup/reprogram.should go through ok.
Re: DUAL HEADREST DVD - 10/17/2008
... day? Wow! Do a google search on gm accessories, dual headrest dvd and you can get pictures of what he was dealing with! LOL!...
Re: Warranty Admin. job description - 12/12/2008
... should be trained to cover for illness and vacations. The smooth flow of service department documents and the consistent accuracy of service invoices depend on the abilities of the service administrator. This person must learn and understand a variety...
Re: Taking a Poll - 08/20/2008
... clerk quit. I wasn't real busy so I decided to give it a try. I basically taught myself off of what I had observed. 4. The best information I get comes from bulletins,J&L, and talking to the techs and advisors. They read alot of stuff online that-believe...
Forum - 09/19/2007
... warranty claim, they are considered part of the dealers operating costs. The only instance that GM would reimburse for tools or machinery is when it is specifically stated in the bulletin that it may be claimed on a warranty repair order. [/quote] Like...
Notice: January 2008 Warranty Newsletter - 01/22/2008
... of the DA report by breaking it down and focusing on a particular section each month. What Would You Do? - This column provides a framework for decision making that helps keep your warranty skills sharp. We will present a tough warranty situation for...
Re: Endgate molding - 2009 Silverado - 08/30/2010
... PT#25808206 Epic calls it: PubX Endgate Molding Assy Part# to Labor op guide "No help" [/quote] What molding is it? I was looking at pictures of a 2009 Silverado & don't see any moldings... only emblems & handle bezel... and something that looks like...
2011 Member Survey - Chance To Win $250 - 06/23/2011
... membership. Please take a few moments to share your thoughts, tell us how we are doing and see what other warranty professionals are saying around the nation. - Membership: Suggest what you want to learn more about - Job Experience: Gain insight on...
Re: CAMPAIGN #11001 DIESEL EXHAUST FLUID CAL - 11/16/2011
... & the J6450 Is anyone else facing this issue & how are you claiming it ?? [/quote] Not sure what JC's are ? [/quote] Ah. We are still old school & call them RO's. I know, I know.... GM wants them to be called Job Cards..... doubt that you can teach...
Forum - 05/11/2017
... job card is the responsibility of service management. This can be accomplished electronically if you have an electronic job card system with the capability to restrict, by user ID, the adding and approving of repairs to only those members of service...
Forum - 02/09/2018
... chat window and logged in again. Nine times out of ten they don't solve any issues, they just tell you how to circumvent the system to get your claim paid. I can usually figure out how to do that myself. The issue to me is that if we are held to account...
Forum - 02/09/2018
... customer actually complaining about a coolant leak and multiple leak sources were found, based on what I know, it would be done as OLH and parts for the first complaint since they are the same complaint. Same would go for multiple sources for vibration. Any...
Re: Android Auto update - 04/22/2016
... rep that there is a small group of vehicles where they have had some issues (I can't remember what the exact circumstances are and I don't want to repeat it if it's not correct!) so I'd advise to contact your warranty rep for additional help if needed....
Re: - 11/24/2014
... manager must also document the date, time, signature (or initials) and explanation in detail what was inspected and why additional repair is needed on the job card prior to the work being performed. Multiple additional concerns must each contain this...
What Would You Do - 06/15 - 06/02/2015
... SI or the bulletin; repairs must be performed as written. Editor's note: While this month's What Would You Do column deviates from the typical format, it is critical information. Were you aware that certain vehicles/repairs require replacement of specific...
Forum - 02/04/2020
... no sense to me. I hope you understand that I am just frustrated and aggravated and would like to get a clear instruction on how to handle these situations. ...
Forum - 11/26/2019
... to get that time. At least I've got most of them flagging separate flags for it now. :-) What are most of you doing with battery claims? Do you claim the .3 for the GR8 testing or is that considered to be in the repair time? Would love to hear...
Forum - 12/11/2019
The reason no one shows up in the To: section is that you don't have any of your co-workers set up with their own accounts. The good news is that this is really easy to do, free, and you have several options DIY: Click on your account dashboard at the...
Forum - 03/05/2019
... before they send me the sublet invoice, for a much smoother transaction. Also, if you are in a "disclosure state" like I am, make sure to let the Sales Manager aware if the total goes over the legal amount. I let mine know of all damages,...
Forum - 05/15/2018
If it's still under Bumper-to-bumper, why wouldn't it be covered? I'd use this labor op and you might be able to get an "add" of .2 for dye leak testing. 4417169 A/C System Analysis Effective Date: May 1, 2018 LABOR CODE: 4417169 Note:...
Forum - 06/05/2018
The following is from SI Document ID: 4379036 Leak Detection: GM vehicles are manufactured with fluorescent dye installed in the air conditioning refrigerant system. The fluorescent dye mixes and flows with the air conditioning compressor oil throughout...
Forum - 01/10/2019
... on the line. If it states "noted on MPI" then I require a copy of the MPI inspection identifying what was found. Any deficiencies go right back to the advisor for correction and I don't submit them until they comply with that policy. Right now I am in...
Forum - 05/06/2021
... now we are back to manually searching the powertrain table to see if an item is covered but what are you going to do, right? From where I sit if you use a TSB and it says it is out, then it is out. This nonsense with saying "well one of the parts we...
Forum - 04/22/2021
... it is covered as For vehicles repaired under the base Emission warranty coverage (Code E) that it would not be covered if not under bumper to bumper... This bulletin though replaces PT item(s) that are covered and I was told by WSC that a PET would not...
Forum - 12/30/2020
... call you back. Element doesn't seem to know how they pay me either. I asked a local Warranty Admin what she does but they never signed up for Autointegrate so she still has access to the supplier website, my access is locked out. *sigh* ...
Forum - 01/17/2022
... it provides a good set of data and is really fast to provide a reply,,,when you are doing maintenance ops and need to know the size of engine it gives it quick Basic Vehicle Data Model Year: 2017 Make: Chevrolet Model: Malibu Trim...
Forum - 05/04/2022
I will qualify this by saying that I haven't tried it yet but I came across this while doing some research for what we might be dealing with. Take a look at this article. Internet Explorer mode in Microsoft Edge I am doing a parts return right now that...
Forum - 01/16/2023
I think it depends on the year/make/model... I just plugged in 2021 1500 4wd and this is what the op says (doc id 5564064) LABOR CODE: 4041510 Note: Claims must include the complete 15 character (17 with hyphens) test code for Midtronics GR8, or...
Forum - 11/08/2024
... and customer permission indicated. Attach a copy of the MPVI in support of the condition. Document on the JC that the customer will return at a later date for the performance of the repair. Close the JC. Open a new job card when the customer returns...
Forum - 11/05/2024
Huh?! I still don't get it. Is this just stating that Courtesy Transportation is covered under BtoB but Roadside Assistance might not be? I'm still reading what you wrote as one is saying it is covered and one is saying it's not.
Forum - 10/21/2024
... ok with it first. Don't want to be debited back for something that simple. Thank you for your input. ...
Forum - 10/14/2024
Did you git it submitted? I just got one and don't know where to start.
Forum - 10/15/2024
Might be a little late but you can do it on the same job card, you just have to submit your WCAP FIRST, if you don't you can still get it paid but you have to Hroute with an explanation. It won't self auth after the recall is paid.
Maintenance items - 09/16/2024
I am doing some research on a belt issue and I find that P&P does not agree with the last articles I have seen on maintenance items. Mainly I am looking for belt coverage which I know I have read in the past was eliminated as a maintenance item for...
What Would You Do? - 08/24 - 07/30/2024
... but was within Powertrain warranty on the original job card, from May, when parts were ordered.What documentation is necessary with the transaction submission to support the repair?...
Forum - 08/15/2024
Hi FranB63 - Please check out the OLH Documentation Examples Quick Reference Help Card within the "Resources" tab of the Member's Area or watch the Service Management Approvals & Authorizations or the Authorizations and Attachments training...
Forum - 07/17/2024
"If it ain't broke, don't fix it" is still GM's policy. An aux battery will need its own line, operation, and test slip. There is no policy that says if one goes bad replace them both.
Forum - 05/21/2024
... repair then I put that under OLH. For example on some of the lifters they list the time as ST. I would put any basic diagnosis and the repair time under ST. If there was collateral damage or any additional extenuating issue/diag I would put that under...
Forum - 06/13/2024
I would reach out to your eAdvisor support tech. We have had them somehow become disconnected from the wifi, as well as act like it was done but it had not communicated anything (with wifi NOT being the culprit that time).
EXTEQ BATTERY PRINTER ISSUES - 05/29/2024
IF YOU HAVE TROUBLES WITH GETTING YOUR EXTEQ BATTERY MACHINE TO PRINT YOU ARE NOT ALONE. THERE IS APPARENTLY A CONCERN WITH THE INFRARED CONNECTION BETWEEN THE PRINTER AND THE BASE UNIT THAT GM HAS YET TO PROVIDE A SOLUTION TO. A WORK AROUND...
... no sense to me. I hope you understand that I am just frustrated and aggravated and would like to get a clear instruction on how to handle these situations. ...
Forum - 11/26/2019
... to get that time. At least I've got most of them flagging separate flags for it now. :-) What are most of you doing with battery claims? Do you claim the .3 for the GR8 testing or is that considered to be in the repair time? Would love to hear...
Forum - 12/11/2019
The reason no one shows up in the To: section is that you don't have any of your co-workers set up with their own accounts. The good news is that this is really easy to do, free, and you have several options DIY: Click on your account dashboard at the...
Forum - 03/05/2019
... before they send me the sublet invoice, for a much smoother transaction. Also, if you are in a "disclosure state" like I am, make sure to let the Sales Manager aware if the total goes over the legal amount. I let mine know of all damages,...
Forum - 05/15/2018
If it's still under Bumper-to-bumper, why wouldn't it be covered? I'd use this labor op and you might be able to get an "add" of .2 for dye leak testing. 4417169 A/C System Analysis Effective Date: May 1, 2018 LABOR CODE: 4417169 Note:...
Forum - 06/05/2018
The following is from SI Document ID: 4379036 Leak Detection: GM vehicles are manufactured with fluorescent dye installed in the air conditioning refrigerant system. The fluorescent dye mixes and flows with the air conditioning compressor oil throughout...
Forum - 01/10/2019
... on the line. If it states "noted on MPI" then I require a copy of the MPI inspection identifying what was found. Any deficiencies go right back to the advisor for correction and I don't submit them until they comply with that policy. Right now I am in...
Forum - 05/06/2021
... now we are back to manually searching the powertrain table to see if an item is covered but what are you going to do, right? From where I sit if you use a TSB and it says it is out, then it is out. This nonsense with saying "well one of the parts we...
Forum - 04/22/2021
... it is covered as For vehicles repaired under the base Emission warranty coverage (Code E) that it would not be covered if not under bumper to bumper... This bulletin though replaces PT item(s) that are covered and I was told by WSC that a PET would not...
Forum - 12/30/2020
... call you back. Element doesn't seem to know how they pay me either. I asked a local Warranty Admin what she does but they never signed up for Autointegrate so she still has access to the supplier website, my access is locked out. *sigh* ...
Forum - 01/17/2022
... it provides a good set of data and is really fast to provide a reply,,,when you are doing maintenance ops and need to know the size of engine it gives it quick Basic Vehicle Data Model Year: 2017 Make: Chevrolet Model: Malibu Trim...
Forum - 05/04/2022
I will qualify this by saying that I haven't tried it yet but I came across this while doing some research for what we might be dealing with. Take a look at this article. Internet Explorer mode in Microsoft Edge I am doing a parts return right now that...
Forum - 01/16/2023
I think it depends on the year/make/model... I just plugged in 2021 1500 4wd and this is what the op says (doc id 5564064) LABOR CODE: 4041510 Note: Claims must include the complete 15 character (17 with hyphens) test code for Midtronics GR8, or...
Forum - 11/08/2024
... and customer permission indicated. Attach a copy of the MPVI in support of the condition. Document on the JC that the customer will return at a later date for the performance of the repair. Close the JC. Open a new job card when the customer returns...
Forum - 11/05/2024
Huh?! I still don't get it. Is this just stating that Courtesy Transportation is covered under BtoB but Roadside Assistance might not be? I'm still reading what you wrote as one is saying it is covered and one is saying it's not.
Forum - 10/21/2024
... ok with it first. Don't want to be debited back for something that simple. Thank you for your input. ...
Forum - 10/14/2024
Did you git it submitted? I just got one and don't know where to start.
Forum - 10/15/2024
Might be a little late but you can do it on the same job card, you just have to submit your WCAP FIRST, if you don't you can still get it paid but you have to Hroute with an explanation. It won't self auth after the recall is paid.
Maintenance items - 09/16/2024
I am doing some research on a belt issue and I find that P&P does not agree with the last articles I have seen on maintenance items. Mainly I am looking for belt coverage which I know I have read in the past was eliminated as a maintenance item for...
What Would You Do? - 08/24 - 07/30/2024
... but was within Powertrain warranty on the original job card, from May, when parts were ordered.What documentation is necessary with the transaction submission to support the repair?...
Forum - 08/15/2024
Hi FranB63 - Please check out the OLH Documentation Examples Quick Reference Help Card within the "Resources" tab of the Member's Area or watch the Service Management Approvals & Authorizations or the Authorizations and Attachments training...
Forum - 07/17/2024
"If it ain't broke, don't fix it" is still GM's policy. An aux battery will need its own line, operation, and test slip. There is no policy that says if one goes bad replace them both.
Forum - 05/21/2024
... repair then I put that under OLH. For example on some of the lifters they list the time as ST. I would put any basic diagnosis and the repair time under ST. If there was collateral damage or any additional extenuating issue/diag I would put that under...
Forum - 06/13/2024
I would reach out to your eAdvisor support tech. We have had them somehow become disconnected from the wifi, as well as act like it was done but it had not communicated anything (with wifi NOT being the culprit that time).
EXTEQ BATTERY PRINTER ISSUES - 05/29/2024
IF YOU HAVE TROUBLES WITH GETTING YOUR EXTEQ BATTERY MACHINE TO PRINT YOU ARE NOT ALONE. THERE IS APPARENTLY A CONCERN WITH THE INFRARED CONNECTION BETWEEN THE PRINTER AND THE BASE UNIT THAT GM HAS YET TO PROVIDE A SOLUTION TO. A WORK AROUND...
What Would You Do? - 06/24 - 05/30/2024
... control module, reprogram BCM, setup Serial Data Gateway Module, reprogram radio.The technician documented the four module reprogramming codes on the back of the job card and also attached copies of the Programming Receipt for each of the four modules....
Forum - 03/15/2024
The system won't allow you to use any LOP but the correct one determined by the build. You will get an error that it's incompatible for that VIN, I don't remember the exact wording.
Forum - 03/22/2024
It took a while after I got here to get it fixed. They were billing everything by the pound but I finally sat down with the PM and got it fixed for R-1343a and for R-1234yf.
Forum - 04/24/2024
I have just been dealing with this, they warranty support center specialist says by day 10, I had one I did within 6 days and she rejected it saying it wasn't done within 10 days. Now I will do them on day 1 or 2 just to cover us.
Forum - 01/31/2024
Isn't the PCC if you are paying the independent to do the work? If I remember correctly, because the dealer I moved and switched dealers and my current dealer doesn't have any PCC claims. If it is is the shop isn't it a parts warranty...
Forum - 02/02/2024
Thank you. I've only been doing this position for about 2 months. I do not have a background in automotive, I am learning as I'm going
Forum - 02/06/2024
If you did it in Global warranty online then that is why. It has been notorious for deleting attachments, information, and blanking fields randomly when you are doing online entries. I use the DMS to submit. Sometimes it will approve for less than the...
Forum - 01/10/2024
Tvice, if you don't mind me asking, why separate tickets? That is a lot of paperwork to keep up with What system are you on?
Forum - 01/16/2024
... allows it but that certainly meets several of the criteria in P&P for tow justification. Can you contact your WSC rep and explain the situation? Seems like you should be able to get the customer reimbursed for that one. ...
Forum - 01/26/2024
This sounds more and more like your other ticket that I just posted for, again people doing procedures without any regard for whether it is covered or not. When you say "service bay test" I think of EVAP systems, and to my knowledge the process...
Best Way to Claim This - 02/23/2024
Not sure if I'm doing this one correctly. Would love some input.MIL on. Pcode p01f0 for engine coolant temp sensor. found short in temp sensor. Also found thermostats sticking open not coming to operating temperature. He replaced both thermostats and...
What Would You Do? - 03/24 - 02/26/2024
... card on an in-stock 2024 Chevrolet Trax with a battery concern. The vehicle, with 17 miles on the odometer, appeared on the Battery Maintenance Report with a required action of “Charge 12V Battery”.To address the concern the technician charged...
Forum - 02/27/2024
... as they are usually a small amount and included in the potential parts list. On a side note, I don't think they are effectively testing the sensors it is an attempt to cover their backsides and rarely do I see a real story that justifies replacement....
Forum - 11/02/2023
Thanks for your responses. That is what I am going to do. Manager doesn't really like when we have to do this but it's the correct way to do it. Carol
Forum - 11/01/2023
I use the PDF download that has restricted operations on it. I am not going through all that.
Forum - 11/01/2023
... to pay OLH and diagnosis. Hopefully the time punches and documentation are good on the original. I would not submit twice for the same repair. Just wait and do it all at once. Tech will be mad but when are they not? ...
Forum - 01/04/2024
That is awesome, thank you Kristen. I will look for it. I don't think we have had one yet... I know 4 whole days in right? lol
Forum - 07/25/2023
If your parts department is following parts retention protocol the battery should still be available to test. You don't need the car, all you need is the battery and the RO. As long as you catch the issue before you submit you should not have any issues....
Forum - 07/26/2023
ANY time I have issues, I attribute it to my DMS system... So, I don't pay them much mind. Today, I can't submit claims and DealerTrack says they are being sent, but GM is not accepting. I can get on GM with 0 problems though
Forum - 08/01/2023
Thank you so much for the clarification. GM doesn't always like to put it in black and white. Appreciate your responding.
Forum - 08/08/2023
... lost items and they are using different browsers. Has anyone else contacted the DBC and did you get an answer?...
Forum - 08/09/2023
... the number of times they have been able to do that (when it wasn't my mistake in the first place). You don't even want to know about the last interaction I had with them. I had to open the case 2 times for the same issue and neither time did they answer...
Forum - 07/06/2023
... the individual opcodes rather than the table. I prefer it this way because too many times my guys would pick an opcode off the table that doesn't apply to the vehicle they are working on and thinking it was covered when it wasn't....
Forum - 09/11/2023
... they spelled out the submission coding in the bulletin although admittely not very clearly. Oh, no you are right. It isn't in the bulletin it is on some paper that I got from the tech. I wish I could remember the RO number so I could look it up....
Forum - 10/20/2023
... This week is the first time I have had the attachment stay and the information go missing. The DBC doesn't seem to be able to help, as they need to see the problem occuring. Sometimes I feel like they think I am making this stuff up....
... control module, reprogram BCM, setup Serial Data Gateway Module, reprogram radio.The technician documented the four module reprogramming codes on the back of the job card and also attached copies of the Programming Receipt for each of the four modules....
Forum - 03/15/2024
The system won't allow you to use any LOP but the correct one determined by the build. You will get an error that it's incompatible for that VIN, I don't remember the exact wording.
Forum - 03/22/2024
It took a while after I got here to get it fixed. They were billing everything by the pound but I finally sat down with the PM and got it fixed for R-1343a and for R-1234yf.
Forum - 04/24/2024
I have just been dealing with this, they warranty support center specialist says by day 10, I had one I did within 6 days and she rejected it saying it wasn't done within 10 days. Now I will do them on day 1 or 2 just to cover us.
Forum - 01/31/2024
Isn't the PCC if you are paying the independent to do the work? If I remember correctly, because the dealer I moved and switched dealers and my current dealer doesn't have any PCC claims. If it is is the shop isn't it a parts warranty...
Forum - 02/02/2024
Thank you. I've only been doing this position for about 2 months. I do not have a background in automotive, I am learning as I'm going
Forum - 02/06/2024
If you did it in Global warranty online then that is why. It has been notorious for deleting attachments, information, and blanking fields randomly when you are doing online entries. I use the DMS to submit. Sometimes it will approve for less than the...
Forum - 01/10/2024
Tvice, if you don't mind me asking, why separate tickets? That is a lot of paperwork to keep up with What system are you on?
Forum - 01/16/2024
... allows it but that certainly meets several of the criteria in P&P for tow justification. Can you contact your WSC rep and explain the situation? Seems like you should be able to get the customer reimbursed for that one. ...
Forum - 01/26/2024
This sounds more and more like your other ticket that I just posted for, again people doing procedures without any regard for whether it is covered or not. When you say "service bay test" I think of EVAP systems, and to my knowledge the process...
Best Way to Claim This - 02/23/2024
Not sure if I'm doing this one correctly. Would love some input.MIL on. Pcode p01f0 for engine coolant temp sensor. found short in temp sensor. Also found thermostats sticking open not coming to operating temperature. He replaced both thermostats and...
What Would You Do? - 03/24 - 02/26/2024
... card on an in-stock 2024 Chevrolet Trax with a battery concern. The vehicle, with 17 miles on the odometer, appeared on the Battery Maintenance Report with a required action of “Charge 12V Battery”.To address the concern the technician charged...
Forum - 02/27/2024
... as they are usually a small amount and included in the potential parts list. On a side note, I don't think they are effectively testing the sensors it is an attempt to cover their backsides and rarely do I see a real story that justifies replacement....
Forum - 11/02/2023
Thanks for your responses. That is what I am going to do. Manager doesn't really like when we have to do this but it's the correct way to do it. Carol
Forum - 11/01/2023
I use the PDF download that has restricted operations on it. I am not going through all that.
Forum - 11/01/2023
... to pay OLH and diagnosis. Hopefully the time punches and documentation are good on the original. I would not submit twice for the same repair. Just wait and do it all at once. Tech will be mad but when are they not? ...
Forum - 01/04/2024
That is awesome, thank you Kristen. I will look for it. I don't think we have had one yet... I know 4 whole days in right? lol
Forum - 07/25/2023
If your parts department is following parts retention protocol the battery should still be available to test. You don't need the car, all you need is the battery and the RO. As long as you catch the issue before you submit you should not have any issues....
Forum - 07/26/2023
ANY time I have issues, I attribute it to my DMS system... So, I don't pay them much mind. Today, I can't submit claims and DealerTrack says they are being sent, but GM is not accepting. I can get on GM with 0 problems though
Forum - 08/01/2023
Thank you so much for the clarification. GM doesn't always like to put it in black and white. Appreciate your responding.
Forum - 08/08/2023
... lost items and they are using different browsers. Has anyone else contacted the DBC and did you get an answer?...
Forum - 08/09/2023
... the number of times they have been able to do that (when it wasn't my mistake in the first place). You don't even want to know about the last interaction I had with them. I had to open the case 2 times for the same issue and neither time did they answer...
Forum - 07/06/2023
... the individual opcodes rather than the table. I prefer it this way because too many times my guys would pick an opcode off the table that doesn't apply to the vehicle they are working on and thinking it was covered when it wasn't....
Forum - 09/11/2023
... they spelled out the submission coding in the bulletin although admittely not very clearly. Oh, no you are right. It isn't in the bulletin it is on some paper that I got from the tech. I wish I could remember the RO number so I could look it up....
Forum - 10/20/2023
... This week is the first time I have had the attachment stay and the information go missing. The DBC doesn't seem to be able to help, as they need to see the problem occuring. Sometimes I feel like they think I am making this stuff up....
Forum - 10/09/2023
... reason after the driver leaves the codes dont appear on the delivery receipt they send us,,,so you better in those situations always follow up with a LON the same or next day,,,or they will walk away from you. We are also encountering a very high...
OLH with Reset LOP - 04/11/2023
... roadtested it and found it working now. I am trying to get at least .50 hours time but not sure what lop to use. I was wondering if I could use the reset LOP with OLH. Has anyone ever tried this before? I know I can't use OLH with CCND.Thanks...
Forum - 05/01/2023
If you are saying a customer paid for a transmission installation and you are doing a 3 year 100,000 mile warranty transaction on the SRTA (service replacement transmission assembly) that is processed as a parts warranty. It is coded ZPTI but the rest...
Forum - 04/25/2023
I think if you call the Warranty support team and PRA team at 1-866-446-2900 and don't know an extension there is a prompt to press Zero then for region. That should help you find the right person
Forum - 06/15/2023
... sitting for 4 months it was already dead or dying. If the battery was still in base coverage that would be a different story but I'd say in a ZPTI engine situation they are SOL. ...
Forum - 06/15/2023
If you have empowerment I would just self auth it with an explanation and move on. GM isn't going to budge. I have run into this as well, they don't care. You are correct of course, but they won't budge.
Forum - 12/20/2022
They say to verify that it is open when you create the RO. I am not going to have my techs check for OTA completion while the vehicle is in the shop. That is insane. I know that if I Hroute these they will be paid but it is so rediculous to have to Hroute...
Forum - 12/06/2022
... the information for waranty guidelines and processing claims. I am a GM dealer so i don't know if you also could do this. It also gives a phone # to contact them. It's 833-955-0051. It states that prior approval is required with a repair estimate when...
Forum - 09/29/2022
... not have an issue matching the ops you choose based on the repairs. If they are different areas I would certainly code them as individual lines based on opcodes for the actual repairs....
Forum - 09/19/2022
I see it is closed now, glad we could help. I haven't done one yet but I suspect I will soon.
Venting/rant - 10/18/2022
... am wasting my time talking to them. Every. Single. Time. I must repeat myself 2-3 or even a dozen times for them to hear/understand. Why is it so difficult when calling them???!?!?!?ok rant over oh and PS I'm still on hold..... 15 minutes...
Battery replacements on vehicles with less than 250 miles - 10/18/2022
... / vehicle storage,,,,page 38 there it is...all highlighted so the auditor can say " see how come you didnt know this??"Batteries replaced under warranty with less than 250 miles on the vehicle will require documentation to support battery maintenance...
Claims approval process question - 03/07/2023
... service management to look at all warranty claims prior to the Warranty Dept processing them,,,, Your thoughts? This then puts the Warranty Admin in the position of dealing with the techs and advisors and determining times...
Forum - 03/08/2023
The process is not quite what it used to be, however if you review the 8-point bulletin you can see the authorization matrix to try to isolate any specific timeline information as it relates to management approvals. That being said, the process that I...
Forum - 02/14/2023
... different fields we never use. In CDK PMT that reference number field is on the first page when you type in the RO number but I know dealertrack is very different. We already have to put in the SPS code in the dependency field and then the serial number...
Forum - 02/16/2023
... to human beings. While I am sure there is some technical explanation I am not entirely sure what the challenge is here. My guys do what the recall says to do either way....
Forum - 02/02/2023
If you put in zero labor hours and the sublet bill in net that would be the total of 1.9 at your rate plus the sealer it should not reject for excessive sublet. Is that how you are coding it? I don't see how it could reject. The system limit should be...
Forum - 03/13/2023
Yes I did mean "scrap" :P Thank you for the advise. I looked up what you mentioned but it only shows the "casual" part and i need a list of parts for each RO, so they know what to scrap. Doing it as i have seems to be the most effective for what i ne...
Consequential damage authorizations - 03/14/2023
I've been doing this a long time ,but I still get confused as to what, if any , authorizations need to be on the claim. Reading in Global, it states that the OLH claimed(base time) for replacement of the consequential damaged parts DOES NOT require Service...
Bulletin PIP5681C - 03/29/2023
... then the cat converter pipe/muffler as OLH or spliting this between 2 lines? Would love to hear what others are doing. Thanks...
Out of Warranty Rental - 06/13/2022
... are being told that our SM can use the $500 allowance on PET to get the rental covered. Has anyone done this before? Thanks...
Forum - 04/25/2022
I have already been using Edge for over a year, my issue is compatibility with the functions I outlined above. I don't see any answer for that. We are still left to guess.
What Would You Do - 04/22 - 03/28/2022
A Chevrolet Silverado 2500 truck was brought into the service department to address a service engine soon light. The technician checked codes and found DTC P02E1 intake air flow valve, command valve and no movement. Power and ground to the...
Forum - 04/06/2022
... with the fuel rails. Per P&P I am to submit them with the assembly replacement LOP. Thanks for your information....
Forum - 01/12/2022
You are certainly welcome. These used to be little cards about the size of an 80 column card (if you know what that is). GM used to mail us to them every year with bulletins or something when new models came out. I used to keep them in my box for reference....
... reason after the driver leaves the codes dont appear on the delivery receipt they send us,,,so you better in those situations always follow up with a LON the same or next day,,,or they will walk away from you. We are also encountering a very high...
OLH with Reset LOP - 04/11/2023
... roadtested it and found it working now. I am trying to get at least .50 hours time but not sure what lop to use. I was wondering if I could use the reset LOP with OLH. Has anyone ever tried this before? I know I can't use OLH with CCND.Thanks...
Forum - 05/01/2023
If you are saying a customer paid for a transmission installation and you are doing a 3 year 100,000 mile warranty transaction on the SRTA (service replacement transmission assembly) that is processed as a parts warranty. It is coded ZPTI but the rest...
Forum - 04/25/2023
I think if you call the Warranty support team and PRA team at 1-866-446-2900 and don't know an extension there is a prompt to press Zero then for region. That should help you find the right person
Forum - 06/15/2023
... sitting for 4 months it was already dead or dying. If the battery was still in base coverage that would be a different story but I'd say in a ZPTI engine situation they are SOL. ...
Forum - 06/15/2023
If you have empowerment I would just self auth it with an explanation and move on. GM isn't going to budge. I have run into this as well, they don't care. You are correct of course, but they won't budge.
Forum - 12/20/2022
They say to verify that it is open when you create the RO. I am not going to have my techs check for OTA completion while the vehicle is in the shop. That is insane. I know that if I Hroute these they will be paid but it is so rediculous to have to Hroute...
Forum - 12/06/2022
... the information for waranty guidelines and processing claims. I am a GM dealer so i don't know if you also could do this. It also gives a phone # to contact them. It's 833-955-0051. It states that prior approval is required with a repair estimate when...
Forum - 09/29/2022
... not have an issue matching the ops you choose based on the repairs. If they are different areas I would certainly code them as individual lines based on opcodes for the actual repairs....
Forum - 09/19/2022
I see it is closed now, glad we could help. I haven't done one yet but I suspect I will soon.
Venting/rant - 10/18/2022
... am wasting my time talking to them. Every. Single. Time. I must repeat myself 2-3 or even a dozen times for them to hear/understand. Why is it so difficult when calling them???!?!?!?ok rant over oh and PS I'm still on hold..... 15 minutes...
Battery replacements on vehicles with less than 250 miles - 10/18/2022
... / vehicle storage,,,,page 38 there it is...all highlighted so the auditor can say " see how come you didnt know this??"Batteries replaced under warranty with less than 250 miles on the vehicle will require documentation to support battery maintenance...
Claims approval process question - 03/07/2023
... service management to look at all warranty claims prior to the Warranty Dept processing them,,,, Your thoughts? This then puts the Warranty Admin in the position of dealing with the techs and advisors and determining times...
Forum - 03/08/2023
The process is not quite what it used to be, however if you review the 8-point bulletin you can see the authorization matrix to try to isolate any specific timeline information as it relates to management approvals. That being said, the process that I...
Forum - 02/14/2023
... different fields we never use. In CDK PMT that reference number field is on the first page when you type in the RO number but I know dealertrack is very different. We already have to put in the SPS code in the dependency field and then the serial number...
Forum - 02/16/2023
... to human beings. While I am sure there is some technical explanation I am not entirely sure what the challenge is here. My guys do what the recall says to do either way....
Forum - 02/02/2023
If you put in zero labor hours and the sublet bill in net that would be the total of 1.9 at your rate plus the sealer it should not reject for excessive sublet. Is that how you are coding it? I don't see how it could reject. The system limit should be...
Forum - 03/13/2023
Yes I did mean "scrap" :P Thank you for the advise. I looked up what you mentioned but it only shows the "casual" part and i need a list of parts for each RO, so they know what to scrap. Doing it as i have seems to be the most effective for what i ne...
Consequential damage authorizations - 03/14/2023
I've been doing this a long time ,but I still get confused as to what, if any , authorizations need to be on the claim. Reading in Global, it states that the OLH claimed(base time) for replacement of the consequential damaged parts DOES NOT require Service...
Bulletin PIP5681C - 03/29/2023
... then the cat converter pipe/muffler as OLH or spliting this between 2 lines? Would love to hear what others are doing. Thanks...
Out of Warranty Rental - 06/13/2022
... are being told that our SM can use the $500 allowance on PET to get the rental covered. Has anyone done this before? Thanks...
Forum - 04/25/2022
I have already been using Edge for over a year, my issue is compatibility with the functions I outlined above. I don't see any answer for that. We are still left to guess.
What Would You Do - 04/22 - 03/28/2022
A Chevrolet Silverado 2500 truck was brought into the service department to address a service engine soon light. The technician checked codes and found DTC P02E1 intake air flow valve, command valve and no movement. Power and ground to the...
Forum - 04/06/2022
... with the fuel rails. Per P&P I am to submit them with the assembly replacement LOP. Thanks for your information....
Forum - 01/12/2022
You are certainly welcome. These used to be little cards about the size of an 80 column card (if you know what that is). GM used to mail us to them every year with bulletins or something when new models came out. I used to keep them in my box for reference....
Forum - 02/09/2022
I have a question regarding this recall. I know we don't claim the part since it's an exchange type part but what amount do we claim in the net items? I see 2 amounts the one for $540 and the other for $600. Are these separate and are we allowed to claim...
Forum - 01/28/2022
I can tell you that the parts catalog now calls out single use parts with notes that they are such. I can also tell you that typically in SI service procedures the requirement for replacing TTY fasteners, seals and other items are specifically called...
Forum - 08/31/2022
... thing about ST operations is that you can't just add the time and roll with it. You need to show what part was road testing and diagnosis, etc. They want to see which punches are used for the actual repair. They don't do time studies like they used to...
Forum - 07/19/2022
I am having huge issues getting maintenance claims to pay what they are "supposed to". GM is already changing the tables in SI for something that is not supposed to take effect until August 1st but in their wake of doing the changes they are screwing...
Major Guard Claims - 07/22/2022
... a total of 2 hours on the phone and being transfered to many departments i called Kristen which is what i should have done to begin with, and found out have to put MIC in the header and hit the go button to the right. This will bring up the ZSCT...
Forum - 07/25/2022
Just to clarify is this a manual submission through Global? I don't suspect I will run into any GMPP soon but it is always good to know.
NEW VEHICLE AND CPO MAINTENANCE AMOUNTS NOT WORKING - 07/26/2022
... I have had a few that keep saying I am exceeding the net amount for the labor op, going back and double checking everything and it should be paying just fine. Is anyone else running into this issue??...
exhaust manifold bolts failure warranty coverage - 06/17/2022
... they crack for some reason,,,but the manifold itself is fine. some say you can claim coverage for the repair under powertrain based by claiming it under an exhaust manifold labor op,,,but the part number for the bolt may not match up or...
Forum - 06/17/2022
... noise. Helpline was contacted and they stated it was covered. I submitted the claim and it paid. You could always contact them through their 800 number or through chatline on Global to ask for assistance with the coverage if it's questionable....
Windshield Resealing - 02/20/2021
... for only .50. Is this only for actually resealing but not removing the windshield? Curious to see what others are doing. Thanks for any info....
Forum - 03/17/2021
... it may be difficult to provide specific detail when the component being replaced cannot be "torn down" for inspection (e.g. a sealed unit). Refer to P&P Article 6.2.4 for details on the concern, cause, and correction statements....
1234-YF bulletin for print out? - 04/12/2021
I read recently and I am not sure now where, heck maybe I dreamt it that with 1234-YF print outs there would be a code almost like a warranty claim code on the print out. I now cannot find where I saw this. Would anyone happen to know...
Forum - 04/13/2021
The repair order must stand by itself. If you don't understand the cause of failure then the technician needs to clarify, period. Do not feel bad for holding them accountable or they will start pushing you around, and that leaves your dealership vulnerable. For...
Forum - 12/17/2020
... to include ride sharing companies and will reimburse with receipt up to $7.50 each way. Document ID 5544075 on page 3 "If the Service Agent does not operate a shuttle service, then the customer may utilize public transportation (taxi, bus, train,...
Multiple job lines for this claim? - 12/23/2020
... lines? At least adding a line for the valve body replaced under the buletin? Thanks for your help. ...
Paint blending - 11/24/2020
... job line. Am I misunderstanding the newsletter and should be submitting it all as one? That would mean a lot more paint claims will need GM Auth because they have to paint blend often. Thanks!...
What Would You Do - 12/20 - 11/25/2020
A technician performed a battery test on a customer’s 2019 Silverado with 10,520 miles on the odometer. The test was performed using the EL-52800 Diagnostic Charge Battery Station. Rather than using the VIN scan feature available with the DCBS tester,...
Forum - 11/20/2020
The warranty administrator addressed this claim as indicated by everyones responses! Appropriate authorizations and documentation supporting the additional parts and labor for the consequential damage.
Transmission Fluid Replacement - 01/28/2021
... inspect the valve body. Upon removal the tech had to replace the fluid. I am trying to figure out what labor op to use. I looked up the labor op for the pan but it only pays .60. Tech has 3.0 in to this job. 2017 CamaroI've also got another one regarding...
Forum - 01/22/2021
... for the most part, I don't have many claims that need to be changed. But I agree it would be easier if they were open, then you could go back to change something....
Forum - 12/29/2020
Yeah, sounds like you have a problem there. If you cannot produce original documents be ready. What is your observation status? (or is this SASR)
Forum - 12/29/2020
... that you are submitting for the "difference" and not the full weight. The new machine tracks what you take out and what you put back in and prints the difference. That is what is billable. Don't automatically bill the full charge....
bearing reluctor ring - 06/09/2020
... them off and reassembled the car without doing the original l repair. it worked! so my question is what op code do I use for something like this? if I use the ring replacement its way over the hours that he spent on the car and he didn’t replace...
What Would You Do - 07/20 - 06/23/2020
... suffered a significant failure and required replacement. During the technician’s tear down and diagnosis, it was found that several seals were missing and metal debris was found throughout the transmission creating a situation where it was...
Forum - 07/17/2020
... advisors are boneheads and I'm not much better. The tech put in the opcode for the recall that was done several months ago and I didn't actually go looking at the opcodes in each recall or I might have caught it. I perpetuated their error by assuming...
I have a question regarding this recall. I know we don't claim the part since it's an exchange type part but what amount do we claim in the net items? I see 2 amounts the one for $540 and the other for $600. Are these separate and are we allowed to claim...
Forum - 01/28/2022
I can tell you that the parts catalog now calls out single use parts with notes that they are such. I can also tell you that typically in SI service procedures the requirement for replacing TTY fasteners, seals and other items are specifically called...
Forum - 08/31/2022
... thing about ST operations is that you can't just add the time and roll with it. You need to show what part was road testing and diagnosis, etc. They want to see which punches are used for the actual repair. They don't do time studies like they used to...
Forum - 07/19/2022
I am having huge issues getting maintenance claims to pay what they are "supposed to". GM is already changing the tables in SI for something that is not supposed to take effect until August 1st but in their wake of doing the changes they are screwing...
Major Guard Claims - 07/22/2022
... a total of 2 hours on the phone and being transfered to many departments i called Kristen which is what i should have done to begin with, and found out have to put MIC in the header and hit the go button to the right. This will bring up the ZSCT...
Forum - 07/25/2022
Just to clarify is this a manual submission through Global? I don't suspect I will run into any GMPP soon but it is always good to know.
NEW VEHICLE AND CPO MAINTENANCE AMOUNTS NOT WORKING - 07/26/2022
... I have had a few that keep saying I am exceeding the net amount for the labor op, going back and double checking everything and it should be paying just fine. Is anyone else running into this issue??...
exhaust manifold bolts failure warranty coverage - 06/17/2022
... they crack for some reason,,,but the manifold itself is fine. some say you can claim coverage for the repair under powertrain based by claiming it under an exhaust manifold labor op,,,but the part number for the bolt may not match up or...
Forum - 06/17/2022
... noise. Helpline was contacted and they stated it was covered. I submitted the claim and it paid. You could always contact them through their 800 number or through chatline on Global to ask for assistance with the coverage if it's questionable....
Windshield Resealing - 02/20/2021
... for only .50. Is this only for actually resealing but not removing the windshield? Curious to see what others are doing. Thanks for any info....
Forum - 03/17/2021
... it may be difficult to provide specific detail when the component being replaced cannot be "torn down" for inspection (e.g. a sealed unit). Refer to P&P Article 6.2.4 for details on the concern, cause, and correction statements....
1234-YF bulletin for print out? - 04/12/2021
I read recently and I am not sure now where, heck maybe I dreamt it that with 1234-YF print outs there would be a code almost like a warranty claim code on the print out. I now cannot find where I saw this. Would anyone happen to know...
Forum - 04/13/2021
The repair order must stand by itself. If you don't understand the cause of failure then the technician needs to clarify, period. Do not feel bad for holding them accountable or they will start pushing you around, and that leaves your dealership vulnerable. For...
Forum - 12/17/2020
... to include ride sharing companies and will reimburse with receipt up to $7.50 each way. Document ID 5544075 on page 3 "If the Service Agent does not operate a shuttle service, then the customer may utilize public transportation (taxi, bus, train,...
Multiple job lines for this claim? - 12/23/2020
... lines? At least adding a line for the valve body replaced under the buletin? Thanks for your help. ...
Paint blending - 11/24/2020
... job line. Am I misunderstanding the newsletter and should be submitting it all as one? That would mean a lot more paint claims will need GM Auth because they have to paint blend often. Thanks!...
What Would You Do - 12/20 - 11/25/2020
A technician performed a battery test on a customer’s 2019 Silverado with 10,520 miles on the odometer. The test was performed using the EL-52800 Diagnostic Charge Battery Station. Rather than using the VIN scan feature available with the DCBS tester,...
Forum - 11/20/2020
The warranty administrator addressed this claim as indicated by everyones responses! Appropriate authorizations and documentation supporting the additional parts and labor for the consequential damage.
Transmission Fluid Replacement - 01/28/2021
... inspect the valve body. Upon removal the tech had to replace the fluid. I am trying to figure out what labor op to use. I looked up the labor op for the pan but it only pays .60. Tech has 3.0 in to this job. 2017 CamaroI've also got another one regarding...
Forum - 01/22/2021
... for the most part, I don't have many claims that need to be changed. But I agree it would be easier if they were open, then you could go back to change something....
Forum - 12/29/2020
Yeah, sounds like you have a problem there. If you cannot produce original documents be ready. What is your observation status? (or is this SASR)
Forum - 12/29/2020
... that you are submitting for the "difference" and not the full weight. The new machine tracks what you take out and what you put back in and prints the difference. That is what is billable. Don't automatically bill the full charge....
bearing reluctor ring - 06/09/2020
... them off and reassembled the car without doing the original l repair. it worked! so my question is what op code do I use for something like this? if I use the ring replacement its way over the hours that he spent on the car and he didn’t replace...
What Would You Do - 07/20 - 06/23/2020
... suffered a significant failure and required replacement. During the technician’s tear down and diagnosis, it was found that several seals were missing and metal debris was found throughout the transmission creating a situation where it was...
Forum - 07/17/2020
... advisors are boneheads and I'm not much better. The tech put in the opcode for the recall that was done several months ago and I didn't actually go looking at the opcodes in each recall or I might have caught it. I perpetuated their error by assuming...
Forum - 09/21/2020
... a spreadsheet to identify who is to blame for exactly how many. If I'm at fault that's fine but don't ding me for every little thing....
Forum - 09/29/2020
... warranty is transferable to subsequent owners, free of charge, by providing the above required documents to any purchaser of the vehicle in which the assembly/component was originally installed."...
Forum - 09/01/2020
... two digits DID match...that being said, some didn't too. Unfortunately we can only work with what GM gives us and I don't know of any way to contact anyone, or suggest that they add the beginning digits to the recalls so we know. I think...
Forum - 09/01/2020
... print that screen off. The only time there possibly may not be a print screen is if they are doing stock units out on the lot and their laptops do not reach the distance to the printer. As far as the blocked, if it says blocked they...
Forum - 09/01/2020
I was JUST looking at this myself, in the Service P&P on page 107 this is what it says. The completed early bird envelope or drop-off form must be attached to the job card and retained in the vehicle history folder. When necessary, the dealership...
Warranty Blocks and Special Coverages? - 03/23/2021
In the April 2021 JLWarranty News, pg 2, 2nd paragraph down...it states "Techline Connect Support Center will only provide support on warranty blocked vehicles for Recalls, Special Coverage Adjustments, and Emission Control System warranties. Even...
Forum - 04/27/2021
Is this what you have done?: The CAM_03 form has been designed for electronic submission to a GM email address: productfieldactionvehiclereport@gm.com. This means that dealers will no longer have to print and/or postal mail the completed forms for...
Forum - 06/16/2021
Great best practices for getting necessary documentation from the technicians! We typically have found that having a copy of the programming code attached to the job card eliminates typos and/or data entry concerns, either by the technician or advisor. Thanks...
Forum - 06/17/2021
It would be good to know more about the specifics of your case, but yes. You can always claim OLH except on a CCND. It needs to be documented, supported, and have the proper approvals just like any job card.
Forum - 06/09/2021
Warranty Help Cards / jlwarranty <<<<<<<<click here Look for GM wiring Labor Operations, you can download and print the PDF, make several and hand them out.
Forum - 06/30/2021
The first issue would be to find out why it took 6 month's for somebody to figured out there was money sitting on the warranty schedule that hadn't been collected. I would make sure the OLH was properly documented and authorized by management and then...
Forum - 06/23/2021
... include time for cleaning, preparing, finishing, as well as some typical hardware removal such as door handles, moldings, trim pieces, etc. which are considered necessary to ensure a quality repair of the particular area involved. Although, based on...
Forum - 06/23/2021
Decent example rchaney! And, great reminder ewill3rd on including applicable spec. Nice technician write up ewill3rd! The technician is definitely providing clear and thorough documentation.
What Would You Do - 07/21 - 06/28/2021
... transaction now exceeds the 180 days allowed for claim submission by a few weeks. What recourse does the warranty administrator/dealership have in this situation? Submit the transaction with GM Authorization and hope for the best, or write the misse...
Forum - 08/17/2021
Yes I have had this too. Some we cant overide and I have to H-route. Been going on for a couple weeks... Dont know the issue but I am getting them paid after being in review for a week. I didnt notice if these had onstar.
First free LOF reject - 08/19/2021
I've got a reject on my hands for what should be a free oil change on a new buick encore with 6400 miles using the correct labor op of 0600733. It is clearly within 12/12k as well. The reject reason says it's not covered under the master warranty. ...
Elapsed time on tech punches - 08/06/2021
... in full."Right now I have a first service claim, and for some reason the tech only has .1 elapsed. Would that be subject to chargeback in an aduit? I'm not too worried about that one, being the LOF, but I want to make sure they have themselves...
apprenticeship - 10/06/2021
... doing, or atleast the card with him. I have looked and do not really get a clear view on this, but would like a better direction on the subject. ...
Engine Part Warranty on 2003 GMC Safari - 09/22/2021
... as base time. Furthermore, the tech wants 32 hours in labor which I know is steep and I don't know how to break it up into A/C recharge, teardown, install, etc. Help?? ...
07-00-89-0037R - Courtesy Transportation Enhancements? - 09/23/2021
... per day. Maybe this isn't making sense to me because of being a CTP Dealer...I'm confused on what the enhancement is? Third party rental allowance has been $44 per day for a while now, and is what we've been submitting. I don't get...
Vehicle received with acid rain damage and very dirty exterior and interior - 12/06/2021
... in a holding yard/field as it was waiting for a chip to finish production. Has anyone done a claim involving this yet? Not sure if it should be a tranportation claim or standard warranty claim. A LON was not sent yet and it is past the 24 hours. ...
Forum - 12/14/2021
I agree with Mary 100%. I usually ask them to provide me a written estimate upfront so I can identify what will need to be done. Find related operation codes and work up a full warranty price for the work that needs to be performed, then give them a total...
Forum - 12/14/2021
... the closest operation it just needs to be related to the concern and involve the component. It would be based on the actual clock time for submission. Without more details of your specific situation, I would probably use the frame operation with an explanation...
Forum - 12/29/2021
... to send this up the ladder and find out why some are paying the new rate and some are not? What are we suppose to be doing with CPO Maintenance? Is this something that GM is working on getting an answer for?...
GOODWILL/ POLICY EVALATION TOOL - 11/24/2021
I need clarifications on how to submit good will/ policy evolution tools. all the steps on how it should be doneFormat: Video
... a spreadsheet to identify who is to blame for exactly how many. If I'm at fault that's fine but don't ding me for every little thing....
Forum - 09/29/2020
... warranty is transferable to subsequent owners, free of charge, by providing the above required documents to any purchaser of the vehicle in which the assembly/component was originally installed."...
Forum - 09/01/2020
... two digits DID match...that being said, some didn't too. Unfortunately we can only work with what GM gives us and I don't know of any way to contact anyone, or suggest that they add the beginning digits to the recalls so we know. I think...
Forum - 09/01/2020
... print that screen off. The only time there possibly may not be a print screen is if they are doing stock units out on the lot and their laptops do not reach the distance to the printer. As far as the blocked, if it says blocked they...
Forum - 09/01/2020
I was JUST looking at this myself, in the Service P&P on page 107 this is what it says. The completed early bird envelope or drop-off form must be attached to the job card and retained in the vehicle history folder. When necessary, the dealership...
Warranty Blocks and Special Coverages? - 03/23/2021
In the April 2021 JLWarranty News, pg 2, 2nd paragraph down...it states "Techline Connect Support Center will only provide support on warranty blocked vehicles for Recalls, Special Coverage Adjustments, and Emission Control System warranties. Even...
Forum - 04/27/2021
Is this what you have done?: The CAM_03 form has been designed for electronic submission to a GM email address: productfieldactionvehiclereport@gm.com. This means that dealers will no longer have to print and/or postal mail the completed forms for...
Forum - 06/16/2021
Great best practices for getting necessary documentation from the technicians! We typically have found that having a copy of the programming code attached to the job card eliminates typos and/or data entry concerns, either by the technician or advisor. Thanks...
Forum - 06/17/2021
It would be good to know more about the specifics of your case, but yes. You can always claim OLH except on a CCND. It needs to be documented, supported, and have the proper approvals just like any job card.
Forum - 06/09/2021
Warranty Help Cards / jlwarranty <<<<<<<<click here Look for GM wiring Labor Operations, you can download and print the PDF, make several and hand them out.
Forum - 06/30/2021
The first issue would be to find out why it took 6 month's for somebody to figured out there was money sitting on the warranty schedule that hadn't been collected. I would make sure the OLH was properly documented and authorized by management and then...
Forum - 06/23/2021
... include time for cleaning, preparing, finishing, as well as some typical hardware removal such as door handles, moldings, trim pieces, etc. which are considered necessary to ensure a quality repair of the particular area involved. Although, based on...
Forum - 06/23/2021
Decent example rchaney! And, great reminder ewill3rd on including applicable spec. Nice technician write up ewill3rd! The technician is definitely providing clear and thorough documentation.
What Would You Do - 07/21 - 06/28/2021
... transaction now exceeds the 180 days allowed for claim submission by a few weeks. What recourse does the warranty administrator/dealership have in this situation? Submit the transaction with GM Authorization and hope for the best, or write the misse...
Forum - 08/17/2021
Yes I have had this too. Some we cant overide and I have to H-route. Been going on for a couple weeks... Dont know the issue but I am getting them paid after being in review for a week. I didnt notice if these had onstar.
First free LOF reject - 08/19/2021
I've got a reject on my hands for what should be a free oil change on a new buick encore with 6400 miles using the correct labor op of 0600733. It is clearly within 12/12k as well. The reject reason says it's not covered under the master warranty. ...
Elapsed time on tech punches - 08/06/2021
... in full."Right now I have a first service claim, and for some reason the tech only has .1 elapsed. Would that be subject to chargeback in an aduit? I'm not too worried about that one, being the LOF, but I want to make sure they have themselves...
apprenticeship - 10/06/2021
... doing, or atleast the card with him. I have looked and do not really get a clear view on this, but would like a better direction on the subject. ...
Engine Part Warranty on 2003 GMC Safari - 09/22/2021
... as base time. Furthermore, the tech wants 32 hours in labor which I know is steep and I don't know how to break it up into A/C recharge, teardown, install, etc. Help?? ...
07-00-89-0037R - Courtesy Transportation Enhancements? - 09/23/2021
... per day. Maybe this isn't making sense to me because of being a CTP Dealer...I'm confused on what the enhancement is? Third party rental allowance has been $44 per day for a while now, and is what we've been submitting. I don't get...
Vehicle received with acid rain damage and very dirty exterior and interior - 12/06/2021
... in a holding yard/field as it was waiting for a chip to finish production. Has anyone done a claim involving this yet? Not sure if it should be a tranportation claim or standard warranty claim. A LON was not sent yet and it is past the 24 hours. ...
Forum - 12/14/2021
I agree with Mary 100%. I usually ask them to provide me a written estimate upfront so I can identify what will need to be done. Find related operation codes and work up a full warranty price for the work that needs to be performed, then give them a total...
Forum - 12/14/2021
... the closest operation it just needs to be related to the concern and involve the component. It would be based on the actual clock time for submission. Without more details of your specific situation, I would probably use the frame operation with an explanation...
Forum - 12/29/2021
... to send this up the ladder and find out why some are paying the new rate and some are not? What are we suppose to be doing with CPO Maintenance? Is this something that GM is working on getting an answer for?...
GOODWILL/ POLICY EVALATION TOOL - 11/24/2021
I need clarifications on how to submit good will/ policy evolution tools. all the steps on how it should be doneFormat: Video
Forum - 11/22/2021
... on the select controller screen and select "Programming" for the Select Function/Sequence. Document all of the warranty claim codes provided on the WCC screen in the Correction field of the job card. Enter the Final code provided by SPS in...
Forum - 11/22/2021
I made an excel spreadsheet and added a column to identify what the parts department should bill out. I made it so we basically got a raise for service finally and they can increase the parts billing slightly. My guys bill them out to equal the total...
Forum - 01/10/2019
... were back here and came to us with the complaint. We opened a ticket, ran a calculator that showed what the customer should have paid instead of the full amount (they paid over $4,000.00 on vacation) and reimbursed them the amount that GM would have...
Parts warranty - 01/11/2019
... based on that repair, but that is just dumb to me. That could potentially mean the parts warranty would never end as long as you come in every few months with it broken.Thoughts?https://www.jlwarranty.com/Community/Article/2898/Part%20Warranty%20CoverageThat...
Forum - 01/11/2019
My reject rate is driving me nuts already! It has jumped up to 11%, from 2-5%, with no obvious pattern. I certainly dont have that many to reject... I may call and aggravate Reynolds and see where the problem is and enter them in Global until rectified....
Forum - 12/06/2018
Hi pmservice1, Thanks for the request! Please take a look at the Technician Accounting for Labor Time Video for information on time documentation.
Forum - 01/08/2019
Create an Excel Spreadsheet documenting the 100 sequential job cards with the Effective Labor Rate calculation (P&P Article 2.1.1).
What Would You Do - 02/19 - 01/21/2019
... performance of the repair. How should the warranty administrator proceed with this repair? What component should be indicated as the failure and with what labor operation? ...
Forum - 01/24/2019
We use Reynolds also and are running into the same issue with Field Action N182201853 with a LOP of 9104163. Its unfortunate they dont have a place to enter this if it does not propmt you.
DIRT REMOVAL to access - 02/08/2019
HiI am just curious what others are doing with regards to this issue. We are located in a very large agricultural area and most of our business is from farms and ranches. When these trucks come in they are sometimes caked in dirt. Sometimes in order to...
Forum - 02/20/2019
... they take in determining why a code set could be considered diagnostic, but not sure how that would hold up under GM scrutiny. My rule of thumb has been to see if there is separate punch times and if the tech's comments justify diagnostic time. ...
Forum - 10/18/2018
... bulb coverage is available within the Owner Manual > New Vehicle Limited Warranty > What is Not Covered section of SI for certain model vehicles. For example, from Document ID 4896110: "Keyless Entry batteries (or other remote transmitter/receiver...
Forum - 08/30/2018
Just engines and transmissions replacements...the requirement for transfer case replacements was eliminated in early 2017. Reference documents: P&P Article 2.16 & Bulletin 16-NA-338.
Forum - 08/20/2018
Straight time (ST) is time not published in the Labor Time Guide. The technician must document all steps taken to support repair. Management is responsible for the reasonableness of the request. The request needs to be authorized by service management...
California Emissions Warranty - 09/19/2018
... have the CA emissions warranty but is now registered in the state of CA and has a repair that would be covered under the CA emissions warranty. Are we by law to cover this and to get the warranty extended we send in a copy of their CA registration?...
Forum - 08/17/2018
... authorizations and an explanation that it is all consequential damage. You might reference the document ID number that instructs you to remove the windshield in order to replace the headliner. Be sure your sublet bill (if you used and outside jobber...
Forum - 08/24/2018
... IN THESE TYPES OF REPAIRS FALLS UNDER THE DIAG THAT IS INCLUDED IN THE STRATEGY BASED DIAGNOSIS. WHAT I SEE HAPPENING IS ANOTHER WAY TO NOT PAY MY TECHS. NOW I HAVE TO HAVE THEM WATCH THE CLOCK MORE THAN THEY FOCUS ON THE VEHICLE. THIS IS AGGRAVATING....
Forum - 11/30/2018
Thanks ewill3rd for sharing how your dealership handles a shuttle service & providing the web address for our shuttle stamp! Courtesy Transportation Bulletin 07-00-89-037 supports, as mentioned by ewill3rd, documentation includes recording on...
Forum - 10/29/2018
Please take my advice with a grain of salt. Remember I was told that by someone at DBC and you know how they can be. This was always my understanding though and he told me to submit it that way. TCM's that are mounted inside the trans and are part of...
Up Assembly Claim Help - 11/23/2018
... to adjust the claim after CCA credit. The last thing I read on this said that they only do that now by request from the dealer on customer pay. My thinking is that we should submit with the rear axle billed, using the rear axle labor operation,...
Forum - 05/31/2018
I don't know if I can give you and official answer but from what I believe to be the manufacturer's view, you should always try to machine them if they are within specification before replacing them. If there is an obvious defect or if the customer squeals...
Forum - 07/09/2018
... having Svc Mgr do a DMA Pre-Auth request form)is to override any amount the calculator would show as customer participation, so that it doesn't count against us on our Policy adherence. Here in NW Florida any deviation counts against ...
Forum - 05/11/2018
... goodwill labor operations. As far as I know this is probably the fourth one we've ever done and two of those were vehicle payments. We tried the spontaneous maintenace once, but our rep debited it saying it didn't apply the way we used it. ...
Forum - 05/30/2018
Thanks. That one helps. SM was hoping for something more detailed but other than P&P, I don't know of any other bulletins or sources. I am fairly new to GM and my SM is even newer to it than I am. We learn together. :) &nb...
What Would You Do - 08/18 - 07/23/2018
A 2014 Chevrolet Silverado was brought into the service department with a misfire, check engine light, and the vehicle was also shutting itself down. The technician verified the concern and found DTC P1290: fuel pump driver control.TAC advised replacement...
... on the select controller screen and select "Programming" for the Select Function/Sequence. Document all of the warranty claim codes provided on the WCC screen in the Correction field of the job card. Enter the Final code provided by SPS in...
Forum - 11/22/2021
I made an excel spreadsheet and added a column to identify what the parts department should bill out. I made it so we basically got a raise for service finally and they can increase the parts billing slightly. My guys bill them out to equal the total...
Forum - 01/10/2019
... were back here and came to us with the complaint. We opened a ticket, ran a calculator that showed what the customer should have paid instead of the full amount (they paid over $4,000.00 on vacation) and reimbursed them the amount that GM would have...
Parts warranty - 01/11/2019
... based on that repair, but that is just dumb to me. That could potentially mean the parts warranty would never end as long as you come in every few months with it broken.Thoughts?https://www.jlwarranty.com/Community/Article/2898/Part%20Warranty%20CoverageThat...
Forum - 01/11/2019
My reject rate is driving me nuts already! It has jumped up to 11%, from 2-5%, with no obvious pattern. I certainly dont have that many to reject... I may call and aggravate Reynolds and see where the problem is and enter them in Global until rectified....
Forum - 12/06/2018
Hi pmservice1, Thanks for the request! Please take a look at the Technician Accounting for Labor Time Video for information on time documentation.
Forum - 01/08/2019
Create an Excel Spreadsheet documenting the 100 sequential job cards with the Effective Labor Rate calculation (P&P Article 2.1.1).
What Would You Do - 02/19 - 01/21/2019
... performance of the repair. How should the warranty administrator proceed with this repair? What component should be indicated as the failure and with what labor operation? ...
Forum - 01/24/2019
We use Reynolds also and are running into the same issue with Field Action N182201853 with a LOP of 9104163. Its unfortunate they dont have a place to enter this if it does not propmt you.
DIRT REMOVAL to access - 02/08/2019
HiI am just curious what others are doing with regards to this issue. We are located in a very large agricultural area and most of our business is from farms and ranches. When these trucks come in they are sometimes caked in dirt. Sometimes in order to...
Forum - 02/20/2019
... they take in determining why a code set could be considered diagnostic, but not sure how that would hold up under GM scrutiny. My rule of thumb has been to see if there is separate punch times and if the tech's comments justify diagnostic time. ...
Forum - 10/18/2018
... bulb coverage is available within the Owner Manual > New Vehicle Limited Warranty > What is Not Covered section of SI for certain model vehicles. For example, from Document ID 4896110: "Keyless Entry batteries (or other remote transmitter/receiver...
Forum - 08/30/2018
Just engines and transmissions replacements...the requirement for transfer case replacements was eliminated in early 2017. Reference documents: P&P Article 2.16 & Bulletin 16-NA-338.
Forum - 08/20/2018
Straight time (ST) is time not published in the Labor Time Guide. The technician must document all steps taken to support repair. Management is responsible for the reasonableness of the request. The request needs to be authorized by service management...
California Emissions Warranty - 09/19/2018
... have the CA emissions warranty but is now registered in the state of CA and has a repair that would be covered under the CA emissions warranty. Are we by law to cover this and to get the warranty extended we send in a copy of their CA registration?...
Forum - 08/17/2018
... authorizations and an explanation that it is all consequential damage. You might reference the document ID number that instructs you to remove the windshield in order to replace the headliner. Be sure your sublet bill (if you used and outside jobber...
Forum - 08/24/2018
... IN THESE TYPES OF REPAIRS FALLS UNDER THE DIAG THAT IS INCLUDED IN THE STRATEGY BASED DIAGNOSIS. WHAT I SEE HAPPENING IS ANOTHER WAY TO NOT PAY MY TECHS. NOW I HAVE TO HAVE THEM WATCH THE CLOCK MORE THAN THEY FOCUS ON THE VEHICLE. THIS IS AGGRAVATING....
Forum - 11/30/2018
Thanks ewill3rd for sharing how your dealership handles a shuttle service & providing the web address for our shuttle stamp! Courtesy Transportation Bulletin 07-00-89-037 supports, as mentioned by ewill3rd, documentation includes recording on...
Forum - 10/29/2018
Please take my advice with a grain of salt. Remember I was told that by someone at DBC and you know how they can be. This was always my understanding though and he told me to submit it that way. TCM's that are mounted inside the trans and are part of...
Up Assembly Claim Help - 11/23/2018
... to adjust the claim after CCA credit. The last thing I read on this said that they only do that now by request from the dealer on customer pay. My thinking is that we should submit with the rear axle billed, using the rear axle labor operation,...
Forum - 05/31/2018
I don't know if I can give you and official answer but from what I believe to be the manufacturer's view, you should always try to machine them if they are within specification before replacing them. If there is an obvious defect or if the customer squeals...
Forum - 07/09/2018
... having Svc Mgr do a DMA Pre-Auth request form)is to override any amount the calculator would show as customer participation, so that it doesn't count against us on our Policy adherence. Here in NW Florida any deviation counts against ...
Forum - 05/11/2018
... goodwill labor operations. As far as I know this is probably the fourth one we've ever done and two of those were vehicle payments. We tried the spontaneous maintenace once, but our rep debited it saying it didn't apply the way we used it. ...
Forum - 05/30/2018
Thanks. That one helps. SM was hoping for something more detailed but other than P&P, I don't know of any other bulletins or sources. I am fairly new to GM and my SM is even newer to it than I am. We learn together. :) &nb...
What Would You Do - 08/18 - 07/23/2018
A 2014 Chevrolet Silverado was brought into the service department with a misfire, check engine light, and the vehicle was also shutting itself down. The technician verified the concern and found DTC P1290: fuel pump driver control.TAC advised replacement...
Labor Time Update - 08/08/2018
... time has "To Replace One Additional Piston And/Or Connecting Rod" with an add time of .2. Does that mean .2 total? The August time has the same thing, but it also has "To Replace Piston Rings as required - Each Additional" of .7. Can...
Forum - 08/08/2018
The "Bulk Parts" document in the Warranty Admission Resource Center has some good examples on the conversion. https://dealer.autopartners.net/sites/usdppm/WarrantyResourceLibrary/Bulk%20Parts.pdf
Forum - 08/01/2018
I had my PSC add it to my list of things I can use. I do have a lot of additional authority though. I don't think it requires manager access to use because most of our techs have it.
Forum - 05/02/2018
... not having our recalls done and submitted and they can't get their end right. I really appreciate your feedback, please let us know when you here from them. My serv mgr has agreed to perform the recalls with a qty 1, then I can close them in case we...
Forum - 04/25/2018
Thanks ewill3rd for providing the Document ID! Detail regarding the use of the Electrical and Powertrain Controls Labor-Only Labor Codes is also found within Bulletin 06-08-47-001: Warranty, SPS, Control Module Diagnostics and Configuration Information,...
Forum - 04/25/2018
... coverage in the resource center titled 2001-2018 Warranty at a Glance V6 (I believe you should get on this from chrome because I have heard other browsers don't want to open it correctly) and in the 2016-2018 tab, on the far right it shows...
Transmission repair/ replacement - 03/29/2018
... concern Called TAC and was advicsed to perform 16-NA-019, relearn garage shifts C3 and C5, if this does not take care of concern, replace 4-5-6-7-8-r fibers only. Tech performed repair, and still double bump was present. Upon further diag found...
Forum - 04/03/2018
Yes, it would be considered 'true' OLH requiring authorization and seperate time documentation.
Forum - 04/11/2018
... that the campaign needs to stay open in case the next customer that may own the vehicle wants it done. All I was told to do was discontinue the mailings, or put a note in the system under their account to not do that specific recall. ...
16-NA-051 BULLETIN - 03/22/2018
... In this it says to replace the active shutter if there is corrosion on M60B connector. It doesn't list a shutter part number or addtional labor op for the repair. My technicians have been using the connector as the failed part and asking for 2.2 in OLH...
Forum - 03/28/2018
... approval but from there I just wait for it to pay Never had problems getting one paid as long as you have a documented pre-auth. We use CDK and I haven't messed with attaching files to the claim for initial submission and I don't get dinged for rejection...
Forum - 03/27/2018
kturner: Since an add on is "after the fact", i.e. the customer copy has been printed and signed by the customer, it would make sense that any added repairs would be documented on the front of the work order (where your manager typically authorizes)...
CADPP24/24P - 03/22/2018
... Factory Warranty. Aftermarket Extended Service Contract Found. So I figured this is one that I don't submit through GWM, but now I am lost on who to contact about this. I know that there is the Divisional Extended Protection Claims Manual but it is dated...
Forum - 03/09/2018
Did your dealership receive some sort of confirmation that CAC agreed to the use of the voucher for the customer's repair vs for a maintenance service? If so, and you have elected to proceed, document the CAC case number with the transaction. Unless...
Forum - 02/19/2018
... that utilize their DMS to perform electronic time accounting. Only other choice would be what has already been suggested by other post, to have technicans get in the habit of always punching approximately .3 worth of time to establish...
Forum - 02/28/2019
Hi Candy! Yes, the repair time must be documented on the technician's time ticket by job card.
WIRELESS CHARGING SYSTEM RPO - 02/22/2019
We are doing a PDI on an 2019 acadia and are adding factory invoiced option 5ZI, wireless charging system. This RPO labor time is not included in the master list under PDI adds. Has anyone had experience with this? When I looked up wireless charging...
Forum - 02/22/2019
... in the Comments section, scan your docs (job card, warranty invoice, any sublets, etc that would validate the claim) and submit the claim. It will go into Pending status for your Warranty Claim Specialist to review. If all info is complete...
"Special Circumstances" Rental Help - 03/08/2019
... they are being stored in a U-HAUL. Customer was wanting to know if he rented a truck if GM would reimburse him. I contacted our warranty specialist and was advised that we would have to use one of the Enterprise/Hertz/Avis companies to provide...
Forum - 03/22/2019
... recall, therefore the ZFAT transaction was submitted and accepted with the engine documented as consequential damage....
EarlyBird/Night Drop authorization ? - 03/21/2019
Just want to verify what I think I am reading...we used to have to get Management approval on repair orders where the customer filled out the Night drop Envelope, but NOT completely. Our envelopes do NOT have the required field of "Complete VIN",...
Forum - 05/16/2019
Hi Karyl, If the converter is damaged as a result of the recall, recommend handling as consequential damage. Be sure to include supporting documentation for the subsequent failure.
Forum - 05/23/2019
... with the labor operation) and/or electrical diagnosis is not associated with the repair, the time would be handled as OLH. Service management is responsible for the reasonableness of the OLH request. Management authorization and separate time docume...
Forum - 03/01/2019
Hi warranty1! Take a look at Global Document ID 4861080: Emission Coverage Code table and/or the model year specific Emissions Warranty Part Lists found in the Warranty Administration Resource Center under the Vehicle Warranty Information tab.
Forum - 04/25/2019
The WPC bulletin (99-00-89-019) addresses part return requests associated with warranty and policy transactions. I have been unable to locate any documentation supporting part return requests associated with an extended warranty transaction (ZSCT).
... time has "To Replace One Additional Piston And/Or Connecting Rod" with an add time of .2. Does that mean .2 total? The August time has the same thing, but it also has "To Replace Piston Rings as required - Each Additional" of .7. Can...
Forum - 08/08/2018
The "Bulk Parts" document in the Warranty Admission Resource Center has some good examples on the conversion. https://dealer.autopartners.net/sites/usdppm/WarrantyResourceLibrary/Bulk%20Parts.pdf
Forum - 08/01/2018
I had my PSC add it to my list of things I can use. I do have a lot of additional authority though. I don't think it requires manager access to use because most of our techs have it.
Forum - 05/02/2018
... not having our recalls done and submitted and they can't get their end right. I really appreciate your feedback, please let us know when you here from them. My serv mgr has agreed to perform the recalls with a qty 1, then I can close them in case we...
Forum - 04/25/2018
Thanks ewill3rd for providing the Document ID! Detail regarding the use of the Electrical and Powertrain Controls Labor-Only Labor Codes is also found within Bulletin 06-08-47-001: Warranty, SPS, Control Module Diagnostics and Configuration Information,...
Forum - 04/25/2018
... coverage in the resource center titled 2001-2018 Warranty at a Glance V6 (I believe you should get on this from chrome because I have heard other browsers don't want to open it correctly) and in the 2016-2018 tab, on the far right it shows...
Transmission repair/ replacement - 03/29/2018
... concern Called TAC and was advicsed to perform 16-NA-019, relearn garage shifts C3 and C5, if this does not take care of concern, replace 4-5-6-7-8-r fibers only. Tech performed repair, and still double bump was present. Upon further diag found...
Forum - 04/03/2018
Yes, it would be considered 'true' OLH requiring authorization and seperate time documentation.
Forum - 04/11/2018
... that the campaign needs to stay open in case the next customer that may own the vehicle wants it done. All I was told to do was discontinue the mailings, or put a note in the system under their account to not do that specific recall. ...
16-NA-051 BULLETIN - 03/22/2018
... In this it says to replace the active shutter if there is corrosion on M60B connector. It doesn't list a shutter part number or addtional labor op for the repair. My technicians have been using the connector as the failed part and asking for 2.2 in OLH...
Forum - 03/28/2018
... approval but from there I just wait for it to pay Never had problems getting one paid as long as you have a documented pre-auth. We use CDK and I haven't messed with attaching files to the claim for initial submission and I don't get dinged for rejection...
Forum - 03/27/2018
kturner: Since an add on is "after the fact", i.e. the customer copy has been printed and signed by the customer, it would make sense that any added repairs would be documented on the front of the work order (where your manager typically authorizes)...
CADPP24/24P - 03/22/2018
... Factory Warranty. Aftermarket Extended Service Contract Found. So I figured this is one that I don't submit through GWM, but now I am lost on who to contact about this. I know that there is the Divisional Extended Protection Claims Manual but it is dated...
Forum - 03/09/2018
Did your dealership receive some sort of confirmation that CAC agreed to the use of the voucher for the customer's repair vs for a maintenance service? If so, and you have elected to proceed, document the CAC case number with the transaction. Unless...
Forum - 02/19/2018
... that utilize their DMS to perform electronic time accounting. Only other choice would be what has already been suggested by other post, to have technicans get in the habit of always punching approximately .3 worth of time to establish...
Forum - 02/28/2019
Hi Candy! Yes, the repair time must be documented on the technician's time ticket by job card.
WIRELESS CHARGING SYSTEM RPO - 02/22/2019
We are doing a PDI on an 2019 acadia and are adding factory invoiced option 5ZI, wireless charging system. This RPO labor time is not included in the master list under PDI adds. Has anyone had experience with this? When I looked up wireless charging...
Forum - 02/22/2019
... in the Comments section, scan your docs (job card, warranty invoice, any sublets, etc that would validate the claim) and submit the claim. It will go into Pending status for your Warranty Claim Specialist to review. If all info is complete...
"Special Circumstances" Rental Help - 03/08/2019
... they are being stored in a U-HAUL. Customer was wanting to know if he rented a truck if GM would reimburse him. I contacted our warranty specialist and was advised that we would have to use one of the Enterprise/Hertz/Avis companies to provide...
Forum - 03/22/2019
... recall, therefore the ZFAT transaction was submitted and accepted with the engine documented as consequential damage....
EarlyBird/Night Drop authorization ? - 03/21/2019
Just want to verify what I think I am reading...we used to have to get Management approval on repair orders where the customer filled out the Night drop Envelope, but NOT completely. Our envelopes do NOT have the required field of "Complete VIN",...
Forum - 05/16/2019
Hi Karyl, If the converter is damaged as a result of the recall, recommend handling as consequential damage. Be sure to include supporting documentation for the subsequent failure.
Forum - 05/23/2019
... with the labor operation) and/or electrical diagnosis is not associated with the repair, the time would be handled as OLH. Service management is responsible for the reasonableness of the OLH request. Management authorization and separate time docume...
Forum - 03/01/2019
Hi warranty1! Take a look at Global Document ID 4861080: Emission Coverage Code table and/or the model year specific Emissions Warranty Part Lists found in the Warranty Administration Resource Center under the Vehicle Warranty Information tab.
Forum - 04/25/2019
The WPC bulletin (99-00-89-019) addresses part return requests associated with warranty and policy transactions. I have been unable to locate any documentation supporting part return requests associated with an extended warranty transaction (ZSCT).
Forum - 04/02/2019
So you don't lose money on these at all? Is there a markup on your parts or do you have them at cost? I can't remember how much is billed out on the DEF. It seems like a lot. I haven't paid as much attention to that since we went...
Forum - 04/03/2019
Yes, thanks 1MaryRuble! The transaction total dollar limit for a ZPTC/ZPTI transaction is $500. Transactions that exceed the limit must be routed for GM Authorization to the WSC for review with the invoice from the original part installation or purchase....
What labor op to use? - 04/17/2019
Hi allI have a claim where the tech spent some time to find a noise in the dash. He found that the "what he is calling it" sunload temp sensor was loose and he had to resecure it and I'm trying to claim some time on this. Another name that I've heard...
Forum - 06/18/2019
... reimbursement for stop delivery (job 1) and repair (job 2) that will be claimed in that order. You calculate the number of days between the stop delivery notice 4/18/19 to the day it was repaired and available for sale. The reimbursement cannot exceed...
Forum - 06/13/2019
... also states: When more than one WCC is generated for a programming event, it is required to document all Warranty Claim Codes in the "Correction" field on the job card. Dealers must also enter one of the codes in the SPS WCC field of the transaction,...
Forum - 06/14/2019
... that was used to program the module. They are stored in the actual machine that they used. You can look them up later but you can't print anything....
The New SPS programming validation? - 06/13/2019
... code we put in the required field now? Per GCUS-9-7841 released on May 31, 2019Q: What if I have more than 1 code to record?A: It is best practice to input the FINAL code into the SPS Warranty Claim Code Field. The remainder of the...
Policy on an over the counter part - 05/20/2019
... and installed by an independent repair shop. We are now replacing it in May. I know the warranty would be 12 months/unlimited because it was purchased before the change of 24/unlimited on 4/1/18. It was for a TCM. Any information on this would be greatly...
Forum - 08/08/2019
Thanks ewill3rd for the side note! The technician comments originated from an actual job card and vehicle repair. I agree, this repair does leave some doubt in your mind : )
Forum - 06/20/2019
... told to submit floor plan line first then after it pays I can submit the rest. I hope this is somewhat helpful!...
Forum - 12/10/2019
... pictures for damages over $500. With your labor rate, the sublet for the door panel, by itself would be $503.39 (excluding any blending to adjacent panel) if my math is correct. Your lop appears correct. It would have given you a reject stating your...
Forum - 11/19/2019
... help you. As far as the sevice manager being off if you are a qualified management your signature would be acceptable....
Maintenance Service on dual wheel vehicles - 08/31/2019
... this. How long have they been doing this? Did it just start in 2019? For the 6.6 dual wheel total would be $95 and the 6.0 dual wheel would be $45.Thanks, Carol...
Forum - 08/27/2019
Great suggestions for New Vehicle Damage information rchaney! Correctly documenting damage on the delivery receipt or ePOD is very important. Without the correct damage codes (or any damage codes), a transportation damage claim is unlikely to pay. If...
Old Labor Op Issue - 10/02/2019
We had a 2004 Silverado need a parts warranty repair for the mode door actuator. As you may know the dash has to come out for this replacement. We are instructed to use the labor time guide for a newer model because the lops are gone for a...
What Would You Do - 04/20 - 03/27/2020
... reasons. The owner was very dissatisfied that their 2018MY vehicle had a catastrophic failure and would not agree to a repair. The 3 C’s documentation on the job card was as follows:Concern: Customer states that the vehicle has an engine knock.Cause:...
Forum - 01/02/2020
With Transportation claims , you have to contact the NVD to get your claims paid for. There they can inform you the correct labor op or escalate the claim if the one you are using is correct already. Always make sure to get the 3 pictures needed...
Forum - 01/03/2020
Honestly, I don't know that it is written lol. My WS Specialist had explained it to me, years ago, when I was having trouble out of sublets for paint claims. The blend add is usually not for new units, as it accounts for environmental fade of paint. Now,...
Curious how often this happens... - 01/21/2020
We had a vehicle come in, with a code for a misfire on cylinder 2, needing injector. We document the codes, the failure, order the injector and close the ticket. Vehicle comes back in and the code has cleared itself and does not even show as history....
Heater Block Cord Recall - 01/29/2020
... new vehicles in inventory but now my warranty rep is telling me that is wrong and I should not be doing that. How are others in the warm states that aren't receiving parts yet handling this? Thanks...
Re: New Vehicle Inspections - 05/28/2015
Yes! Please access the Resources tab at the top of the jlwarranty community web page, select Warranty Help Cards and then click on the Transportation Damage Code Card (download & print for free). Kristen / jlwarranty
Re: What Would You Do - 06/15 - 06/30/2015
... the 4 frame bolts when he replaces the steering gear housing and also to adding extra parts that don't belong...think i got his attention now !! I do have a habit of checking all these bulletins with parts making sure all the parts belong guess its one...
What Would You Do - 07/15 - 06/30/2015
... had their vehicle towed to the dealership on March, 2015. The vehicle died while driving and would not restart or crank. The technician cleared the DTC for starter and fuel injectors, and tried to start the truck. The truck would not start and the...
Re: Claim $$ we could be missing... - 07/24/2015
... those labor operations in the help cards. Check out all of their help cards for information. Are you also claiming the admin allowance of .3 for parts returned to the WPC? I just pop into Global Wty and pull up the claim, click the adjustment button...
Re: PDI EXTRAS? - 07/22/2015
When a technician documents on the job card that a fluid was added at the time of PDI, the amount for that quantity of fluid (3 ounces, 1 gallon, 1/2 gallon, for example) may be claimed with transaction type ZPDI with labor operation 0590052. The amount...
So you don't lose money on these at all? Is there a markup on your parts or do you have them at cost? I can't remember how much is billed out on the DEF. It seems like a lot. I haven't paid as much attention to that since we went...
Forum - 04/03/2019
Yes, thanks 1MaryRuble! The transaction total dollar limit for a ZPTC/ZPTI transaction is $500. Transactions that exceed the limit must be routed for GM Authorization to the WSC for review with the invoice from the original part installation or purchase....
What labor op to use? - 04/17/2019
Hi allI have a claim where the tech spent some time to find a noise in the dash. He found that the "what he is calling it" sunload temp sensor was loose and he had to resecure it and I'm trying to claim some time on this. Another name that I've heard...
Forum - 06/18/2019
... reimbursement for stop delivery (job 1) and repair (job 2) that will be claimed in that order. You calculate the number of days between the stop delivery notice 4/18/19 to the day it was repaired and available for sale. The reimbursement cannot exceed...
Forum - 06/13/2019
... also states: When more than one WCC is generated for a programming event, it is required to document all Warranty Claim Codes in the "Correction" field on the job card. Dealers must also enter one of the codes in the SPS WCC field of the transaction,...
Forum - 06/14/2019
... that was used to program the module. They are stored in the actual machine that they used. You can look them up later but you can't print anything....
The New SPS programming validation? - 06/13/2019
... code we put in the required field now? Per GCUS-9-7841 released on May 31, 2019Q: What if I have more than 1 code to record?A: It is best practice to input the FINAL code into the SPS Warranty Claim Code Field. The remainder of the...
Policy on an over the counter part - 05/20/2019
... and installed by an independent repair shop. We are now replacing it in May. I know the warranty would be 12 months/unlimited because it was purchased before the change of 24/unlimited on 4/1/18. It was for a TCM. Any information on this would be greatly...
Forum - 08/08/2019
Thanks ewill3rd for the side note! The technician comments originated from an actual job card and vehicle repair. I agree, this repair does leave some doubt in your mind : )
Forum - 06/20/2019
... told to submit floor plan line first then after it pays I can submit the rest. I hope this is somewhat helpful!...
Forum - 12/10/2019
... pictures for damages over $500. With your labor rate, the sublet for the door panel, by itself would be $503.39 (excluding any blending to adjacent panel) if my math is correct. Your lop appears correct. It would have given you a reject stating your...
Forum - 11/19/2019
... help you. As far as the sevice manager being off if you are a qualified management your signature would be acceptable....
Maintenance Service on dual wheel vehicles - 08/31/2019
... this. How long have they been doing this? Did it just start in 2019? For the 6.6 dual wheel total would be $95 and the 6.0 dual wheel would be $45.Thanks, Carol...
Forum - 08/27/2019
Great suggestions for New Vehicle Damage information rchaney! Correctly documenting damage on the delivery receipt or ePOD is very important. Without the correct damage codes (or any damage codes), a transportation damage claim is unlikely to pay. If...
Old Labor Op Issue - 10/02/2019
We had a 2004 Silverado need a parts warranty repair for the mode door actuator. As you may know the dash has to come out for this replacement. We are instructed to use the labor time guide for a newer model because the lops are gone for a...
What Would You Do - 04/20 - 03/27/2020
... reasons. The owner was very dissatisfied that their 2018MY vehicle had a catastrophic failure and would not agree to a repair. The 3 C’s documentation on the job card was as follows:Concern: Customer states that the vehicle has an engine knock.Cause:...
Forum - 01/02/2020
With Transportation claims , you have to contact the NVD to get your claims paid for. There they can inform you the correct labor op or escalate the claim if the one you are using is correct already. Always make sure to get the 3 pictures needed...
Forum - 01/03/2020
Honestly, I don't know that it is written lol. My WS Specialist had explained it to me, years ago, when I was having trouble out of sublets for paint claims. The blend add is usually not for new units, as it accounts for environmental fade of paint. Now,...
Curious how often this happens... - 01/21/2020
We had a vehicle come in, with a code for a misfire on cylinder 2, needing injector. We document the codes, the failure, order the injector and close the ticket. Vehicle comes back in and the code has cleared itself and does not even show as history....
Heater Block Cord Recall - 01/29/2020
... new vehicles in inventory but now my warranty rep is telling me that is wrong and I should not be doing that. How are others in the warm states that aren't receiving parts yet handling this? Thanks...
Re: New Vehicle Inspections - 05/28/2015
Yes! Please access the Resources tab at the top of the jlwarranty community web page, select Warranty Help Cards and then click on the Transportation Damage Code Card (download & print for free). Kristen / jlwarranty
Re: What Would You Do - 06/15 - 06/30/2015
... the 4 frame bolts when he replaces the steering gear housing and also to adding extra parts that don't belong...think i got his attention now !! I do have a habit of checking all these bulletins with parts making sure all the parts belong guess its one...
What Would You Do - 07/15 - 06/30/2015
... had their vehicle towed to the dealership on March, 2015. The vehicle died while driving and would not restart or crank. The technician cleared the DTC for starter and fuel injectors, and tried to start the truck. The truck would not start and the...
Re: Claim $$ we could be missing... - 07/24/2015
... those labor operations in the help cards. Check out all of their help cards for information. Are you also claiming the admin allowance of .3 for parts returned to the WPC? I just pop into Global Wty and pull up the claim, click the adjustment button...
Re: PDI EXTRAS? - 07/22/2015
When a technician documents on the job card that a fluid was added at the time of PDI, the amount for that quantity of fluid (3 ounces, 1 gallon, 1/2 gallon, for example) may be claimed with transaction type ZPDI with labor operation 0590052. The amount...
Re: CAC/BRC CCL - Comprehesive (In IVH under applicable warranties) - 12/05/2014
... Another good information source is the GM Dealer Aftersales Empowerment - Goodwill Requests document. (Attached to archived Global Message G_0000183069)...
Closest Too Labor Op claims - 03/03/2015
Hello J & L, Your manual states: "Time recording for warranty and policy repairs is required. It is recommended that each line on the job card is recorded separately. A flag sheet or electronic time recording is the only acceptable method of time recording. o...
Re: RECALL 14116 POWER STEERING TORQUE SENSOR - 04/21/2015
... now where that is the case: tech who has watched the training video says the first sensor just would not calibrate and consequently replaced the sensor a 2nd time. This is a hefty little sensor for us to internalize, and the service manager is backing...
recall 14772 - 03/16/2015
TORK SENSOR REPLACEMENT AFTER RECALL WAS DONE AND THE SENSOR IS DEFECTIVE HOW TO GET SECOND SENSOR PAID FOR HAS ANY ONE Had TOO GET ONE PAID FOR AFTER RECALL I KNOW GM SAYS THAT THEY ARE NOT DEFECTIVE AT ALL
Re: Just a quick check to make sure I'm not the only one losing it - 11/03/2014
... Fleet account I handle, and to top it off I'm told to get it done in forty hours, no O/T. If GM would just space these recalls out a little more. Last month the parts manager spent a week in the hospital for stress. Am I next???? Are all of us next?...
Re: Just a quick check to make sure I'm not the only one losing it - 10/09/2014
... these key inserts, with the different recall numbers and then different labor ops,depending on what they need. And don't even get me started on the process if they have to add a key(no parts #, must go in NI). Also many VIN not on file so I can't transmit...
Just a quick check to make sure I'm not the only one losing it - 10/02/2014
I don't know about you guys, but I'm exhausted! Reviewing my warranty claims from last year to this year, my RO count has almost tripled. On top of that all of the new stipulations on parts retention and errors on GM's end makes me feel so disorganized...
Re: one concern two failures - 10/29/2014
... will probably also get the claim paid; but unfortunately it doesn't neccessarily mean GM will let you keep the claim money in an audit situation! Hope this helps. ...
Re: Closest To Labor Operations and Time - 03/03/2016
With the latest revision of the P&P, there is no longer documentation stating that when using a closest to operation labor time must be claimed as OLH. Kristen / jlwarranty
Re: PARTS SCRAP LIST - 03/03/2016
... returned (3 days after the paid date) at the top and give that packet to the parts department. I don't personally do the scrapping, but handle the credit statement and the job cards. I also print and copy all of the paperwork for WPC returns. So far,...
Recall 14574 & 15757 - 03/02/2016
I am wondering if anyone has any insight as to WHY the beauty cover is being removed on these vehicles. We have done a few now and all the customers are unhappy about the beauty cover being removed and not reinstalled back on the vehicle. I called DBC...
Re: ADP CLAIM SUBMISSION HELP - 01/25/2016
When a claim goes to the PMT screen it always starts out as 'INVALID'. You have to go through the PMT screens and make sure all your labor is broken down correctly (base, diag, additional time, etc.), parts are correct and net items are listed correctly....
Re: Over The Counter Parts Warranty - 01/27/2016
... I really be putting in those spaces. This one even has DBC stumped. I want to ensure I am doing this correctly before becomes an issue. And since I cant use my former SD number anymore, I'm at a loss....
Re: What Would You Do - 10/15 - 01/29/2016
After attaching supporting documentation to the transaction & providing additional 3 C's, the transaction paid with OLH supporting the case. Kristen / jlwarranty
Re: CAM-02 Report - 11/23/2015
rreed: Be sure to click the "Enable Editing" button at the top of the document. This will enable entry of data in the grey text areas of the form. Kristen / jlwarranty
Cause Codes - 09/03/2015
So what cause code would everyone use for "sticking valve" or "injector stuck open". I would say Bind, Sticks or Seized but that option is only available in rotating parts and electrical...and I believe in one other section not pertaining to this part. Anxious...
Re: Reynolds & Reynolds - Re-Transmit Warranty? - 08/16/2016
What seems like a little known fact about R&R is that instead of batch sending your claims at the end of the day, you can transmit them live. In 3651 after you have validated your warranty lines on the ro, you can transmit and get an answer back immediately....
Forum - 12/09/2016
Thanks again to everyone that participated in the Technician Time Documentation contest...lots of great pics & stories! Kristen : )
What Would You Do - 10/16 - 09/27/2016
... continued after balancing. A road force/balancing machine was then used, with the technician documenting the radial force variation on the Vibration Analysis Worksheet. NOTE: The Vibration Analysis Worksheet is found within bulletin 00-03-10-006...
Salary for Warranty Administration - 01/16/2017
I would like to re-open the discussion regarding pay for warranty administrators, and specifically, bonuses. I am currently in negotiation with management regarding getting paid a bonus based on the total dollar amount of reimbursement received...
Forum - 01/20/2017
... all the parts. If I use 4066890 - Piston, Connecting Rod, and Bearing Replacement - 9.2, but what do I do with the 4.0 hours of diag.?...
Forum - 01/24/2017
... since we want to sell it certified to go ahead and perform the procedure and submit it, that it would pay with no problem. Certified vehicles must have ALL required field actions performed, it worked, so I assume that you can still do them even...
Forum - 01/20/2017
... bonus structure from another admin I met at a JL training class. I did my research on what kind of raise I could ask for before I accepted the position, and while there is not a lot of information out there to find, DealersEdge had published...
Forum - 01/20/2017
I do 3 carlines. I am paid by the hour, no % or bonus of any kind. I am able to get them all done in one day but heavens if I ever took a vacation or had to be out for any length of time because there is no back up. which i am sure there is not...
Courtesy Transportation on Special Coverage claim? - 02/01/2017
... a customer can get a rental and it be paid for by warranty coverage on a Special Coverage, this is what it says..."Courtesy Transportation – For US and Canada The General Motors Courtesy Transportation program is intended to minimize customer...
... Another good information source is the GM Dealer Aftersales Empowerment - Goodwill Requests document. (Attached to archived Global Message G_0000183069)...
Closest Too Labor Op claims - 03/03/2015
Hello J & L, Your manual states: "Time recording for warranty and policy repairs is required. It is recommended that each line on the job card is recorded separately. A flag sheet or electronic time recording is the only acceptable method of time recording. o...
Re: RECALL 14116 POWER STEERING TORQUE SENSOR - 04/21/2015
... now where that is the case: tech who has watched the training video says the first sensor just would not calibrate and consequently replaced the sensor a 2nd time. This is a hefty little sensor for us to internalize, and the service manager is backing...
recall 14772 - 03/16/2015
TORK SENSOR REPLACEMENT AFTER RECALL WAS DONE AND THE SENSOR IS DEFECTIVE HOW TO GET SECOND SENSOR PAID FOR HAS ANY ONE Had TOO GET ONE PAID FOR AFTER RECALL I KNOW GM SAYS THAT THEY ARE NOT DEFECTIVE AT ALL
Re: Just a quick check to make sure I'm not the only one losing it - 11/03/2014
... Fleet account I handle, and to top it off I'm told to get it done in forty hours, no O/T. If GM would just space these recalls out a little more. Last month the parts manager spent a week in the hospital for stress. Am I next???? Are all of us next?...
Re: Just a quick check to make sure I'm not the only one losing it - 10/09/2014
... these key inserts, with the different recall numbers and then different labor ops,depending on what they need. And don't even get me started on the process if they have to add a key(no parts #, must go in NI). Also many VIN not on file so I can't transmit...
Just a quick check to make sure I'm not the only one losing it - 10/02/2014
I don't know about you guys, but I'm exhausted! Reviewing my warranty claims from last year to this year, my RO count has almost tripled. On top of that all of the new stipulations on parts retention and errors on GM's end makes me feel so disorganized...
Re: one concern two failures - 10/29/2014
... will probably also get the claim paid; but unfortunately it doesn't neccessarily mean GM will let you keep the claim money in an audit situation! Hope this helps. ...
Re: Closest To Labor Operations and Time - 03/03/2016
With the latest revision of the P&P, there is no longer documentation stating that when using a closest to operation labor time must be claimed as OLH. Kristen / jlwarranty
Re: PARTS SCRAP LIST - 03/03/2016
... returned (3 days after the paid date) at the top and give that packet to the parts department. I don't personally do the scrapping, but handle the credit statement and the job cards. I also print and copy all of the paperwork for WPC returns. So far,...
Recall 14574 & 15757 - 03/02/2016
I am wondering if anyone has any insight as to WHY the beauty cover is being removed on these vehicles. We have done a few now and all the customers are unhappy about the beauty cover being removed and not reinstalled back on the vehicle. I called DBC...
Re: ADP CLAIM SUBMISSION HELP - 01/25/2016
When a claim goes to the PMT screen it always starts out as 'INVALID'. You have to go through the PMT screens and make sure all your labor is broken down correctly (base, diag, additional time, etc.), parts are correct and net items are listed correctly....
Re: Over The Counter Parts Warranty - 01/27/2016
... I really be putting in those spaces. This one even has DBC stumped. I want to ensure I am doing this correctly before becomes an issue. And since I cant use my former SD number anymore, I'm at a loss....
Re: What Would You Do - 10/15 - 01/29/2016
After attaching supporting documentation to the transaction & providing additional 3 C's, the transaction paid with OLH supporting the case. Kristen / jlwarranty
Re: CAM-02 Report - 11/23/2015
rreed: Be sure to click the "Enable Editing" button at the top of the document. This will enable entry of data in the grey text areas of the form. Kristen / jlwarranty
Cause Codes - 09/03/2015
So what cause code would everyone use for "sticking valve" or "injector stuck open". I would say Bind, Sticks or Seized but that option is only available in rotating parts and electrical...and I believe in one other section not pertaining to this part. Anxious...
Re: Reynolds & Reynolds - Re-Transmit Warranty? - 08/16/2016
What seems like a little known fact about R&R is that instead of batch sending your claims at the end of the day, you can transmit them live. In 3651 after you have validated your warranty lines on the ro, you can transmit and get an answer back immediately....
Forum - 12/09/2016
Thanks again to everyone that participated in the Technician Time Documentation contest...lots of great pics & stories! Kristen : )
What Would You Do - 10/16 - 09/27/2016
... continued after balancing. A road force/balancing machine was then used, with the technician documenting the radial force variation on the Vibration Analysis Worksheet. NOTE: The Vibration Analysis Worksheet is found within bulletin 00-03-10-006...
Salary for Warranty Administration - 01/16/2017
I would like to re-open the discussion regarding pay for warranty administrators, and specifically, bonuses. I am currently in negotiation with management regarding getting paid a bonus based on the total dollar amount of reimbursement received...
Forum - 01/20/2017
... all the parts. If I use 4066890 - Piston, Connecting Rod, and Bearing Replacement - 9.2, but what do I do with the 4.0 hours of diag.?...
Forum - 01/24/2017
... since we want to sell it certified to go ahead and perform the procedure and submit it, that it would pay with no problem. Certified vehicles must have ALL required field actions performed, it worked, so I assume that you can still do them even...
Forum - 01/20/2017
... bonus structure from another admin I met at a JL training class. I did my research on what kind of raise I could ask for before I accepted the position, and while there is not a lot of information out there to find, DealersEdge had published...
Forum - 01/20/2017
I do 3 carlines. I am paid by the hour, no % or bonus of any kind. I am able to get them all done in one day but heavens if I ever took a vacation or had to be out for any length of time because there is no back up. which i am sure there is not...
Courtesy Transportation on Special Coverage claim? - 02/01/2017
... a customer can get a rental and it be paid for by warranty coverage on a Special Coverage, this is what it says..."Courtesy Transportation – For US and Canada The General Motors Courtesy Transportation program is intended to minimize customer...
Forum - 02/01/2017
... vehicle I'm working on no longer has Bumper-to-Bumper or Powertrain coverage, so the rental would not be covered, correct?...
17019 and the Oil - 02/07/2017
... says you can submit $13.33 in net for oil. My parts guys weren't happy about that, as they would be losing money on the oil. In short, the DBC said many dealers have called in and it's now an escalated case. It sounded as if dealers have...
Forum - 02/24/2017
Go figure with GM.. lets leave it questionable instead of keeping it the same way for all - lol thanks for the assistance... I know have backup to show service managers that want to internal it because it "doesnt state" it
Forum - 01/23/2018
... of the OVN from the DMA depending on the reason and circumstances prior to ordering it. Then they would have had the pre-auth. The 3 day rental is allowed if the vehicle was diagnosed and down for the three days they had the rental. I would give it back...
Forum - 02/06/2018
UPDATE! I just got a response back from WSC regarding this question, and here's the response. What my opinion is, if the customer takes their vehicle to an outside shop, while still under warranty, I would offer a reimbursement at warranty rates. If...
Wiring repair. Same failure less than 12 months. - 01/31/2018
... was under bumper to bumper warranty. It is now out of warranty. Can we collect for this repair and what is the correct way to claim it? ...
Central Transport not Picking Up - 02/02/2018
... it on the truck any other way). They are supposed to be back with a truck with a liftgate, but we don't know when. Since then, our request status has dropped into the red bar. Should we call WPC and explain the situation, or should we go ahead and fill...
Forum - 02/12/2018
... the amount of time claimed to GM on the transaction. Note: Punching on/off physical job cards does not meet technician timekeeping requirements and is non-compliant and is unacceptable. Service management approval, in the form of an explanation with...
Forum - 12/18/2017
Be sure to confirm that Business Unit: "GM-US" is selected from the drop down at the top of the Service Agent Profile (vs MIC). Also, what labor operation are you working with?
REPLACE VS. RE-PLACE - 12/21/2017
... but it also means “put it back in its original place or position". I wish GM would use "re-install"in SI when it is meant to put the original part back into the vehicle, and "replace" when they want a new part. Some of the techs interperet...
Forum - 12/08/2017
... have honestly never used ZSET except to submit for accessories added to vehicle build. If you have the invoiced copy of the repair once it's done I just wonder why do a ZSET? This is a new one to me, anyone else out there doing this?...
Forum - 12/08/2017
If OLH, determine the appropriate time based on technician time punch documentation for the other time spent on the repair, as approved by management.
Early Bird Drop Envelope requirements? - 12/06/2017
... before, ours are NOT compliant...so, here are few questionsFor the envelopes with nothing on them, would any job line be considered Add-on even if it's only 1 line? If the envelope lists one concern, we call them, it becomes two concerns, do we...
Error Code 175 for Special Coverage 14582 - 01/17/2018
... even get the claim in a pending status for our specialist to see it. Is there anything that can be done, or does the fact that it was never in the vehicle's applicable warranties in IVH stopping everything?...
Forum - 01/22/2018
Documentation of the policy can be found within the maintenance program guidelines/dealer guides. These guides are available in the Dealership Policies, Procedures, and Guides application within GlobalConnect.
Forum - 11/10/2017
... any of the documents. Definitely worthy of a DBC contact - Please provide an update if/when you receive one! Thanks!...
Forum - 11/07/2017
Yes, there is only one code for both modules. The DBC person was not sure what to do and said to call TAC. My WSC specialost said to submit 17337 using the Labor Op that pays .3 hrs and have DBC manually close recall 17419. Neither scenario was acceptable....
Forum - 10/24/2017
I don't have one in front of me, but I'm pretty sure the ones that I've gotten from my Service Manager HAVE had the "range" on them... I have another question regarding this, do we need a PET for something like an oil change that the appointment for the...
Forum - 12/05/2017
... Policies & Procedures Manual - General Information. To best view the matrix click on the Download link under Attachments. On a side note: With the latest update of the P&P, notice the highlighted section within this article pertaining to the...
BE AWARE...Add On Repairs wording - 12/06/2017
... else who might be submitting to GM.:) Although the wording in P&P is very detailed on what needs to be written for the Manager approval portion, i.e. Must specifically state that they verified the concern, it only states that the Date and Time...
CONSEQUENTIAL DAMAGE THAT RESULTS IN ASSEMBLY REPLACEMENT - 09/28/2017
... OP WITH THE ECM LISTED AS THE FAILED PART. NEW GUIDELINES STATE THAT CONSEQUENTIAL DAMAGE CLAIMS DO NOT HAVE TO HAVE SEPARATE ON/OFF PUNCH TIMES (THIS ONE DOES) AND IT DOES NOT HAVE TO BE APPROVED BY THE SERV MANAGER. CLAIM REJECTED SAYING WSC WANTS...
Forum - 09/28/2017
... corrects the water leak on one visit & the customer returns at a later date for a mildew odor concern. If that is the case (the customer returned at a later date) open a new job card to address the odor, referencing the previous water leak repair...
Forum - 09/28/2017
... I see info on sending 200 back on a pallet. We will not have 200 to send back. Im trying to ship what I have back due to we dont have the storage for what we have now. Linda...
What Would You Do - 06/17 - 05/22/2017
... warranty administrator questioned whether or not the lines should be administered for payment.How would you handle this situation at your dealership?...
New PDI Time Allowance Search Tool - 05/22/2017
If you have downloaded our PDI Time Allowance Help Cards in the past, you may have noticed that they can become quite lengthy. So we've developed an online quick search tool with all the same information as the cards... just faster and more...
... vehicle I'm working on no longer has Bumper-to-Bumper or Powertrain coverage, so the rental would not be covered, correct?...
17019 and the Oil - 02/07/2017
... says you can submit $13.33 in net for oil. My parts guys weren't happy about that, as they would be losing money on the oil. In short, the DBC said many dealers have called in and it's now an escalated case. It sounded as if dealers have...
Forum - 02/24/2017
Go figure with GM.. lets leave it questionable instead of keeping it the same way for all - lol thanks for the assistance... I know have backup to show service managers that want to internal it because it "doesnt state" it
Forum - 01/23/2018
... of the OVN from the DMA depending on the reason and circumstances prior to ordering it. Then they would have had the pre-auth. The 3 day rental is allowed if the vehicle was diagnosed and down for the three days they had the rental. I would give it back...
Forum - 02/06/2018
UPDATE! I just got a response back from WSC regarding this question, and here's the response. What my opinion is, if the customer takes their vehicle to an outside shop, while still under warranty, I would offer a reimbursement at warranty rates. If...
Wiring repair. Same failure less than 12 months. - 01/31/2018
... was under bumper to bumper warranty. It is now out of warranty. Can we collect for this repair and what is the correct way to claim it? ...
Central Transport not Picking Up - 02/02/2018
... it on the truck any other way). They are supposed to be back with a truck with a liftgate, but we don't know when. Since then, our request status has dropped into the red bar. Should we call WPC and explain the situation, or should we go ahead and fill...
Forum - 02/12/2018
... the amount of time claimed to GM on the transaction. Note: Punching on/off physical job cards does not meet technician timekeeping requirements and is non-compliant and is unacceptable. Service management approval, in the form of an explanation with...
Forum - 12/18/2017
Be sure to confirm that Business Unit: "GM-US" is selected from the drop down at the top of the Service Agent Profile (vs MIC). Also, what labor operation are you working with?
REPLACE VS. RE-PLACE - 12/21/2017
... but it also means “put it back in its original place or position". I wish GM would use "re-install"in SI when it is meant to put the original part back into the vehicle, and "replace" when they want a new part. Some of the techs interperet...
Forum - 12/08/2017
... have honestly never used ZSET except to submit for accessories added to vehicle build. If you have the invoiced copy of the repair once it's done I just wonder why do a ZSET? This is a new one to me, anyone else out there doing this?...
Forum - 12/08/2017
If OLH, determine the appropriate time based on technician time punch documentation for the other time spent on the repair, as approved by management.
Early Bird Drop Envelope requirements? - 12/06/2017
... before, ours are NOT compliant...so, here are few questionsFor the envelopes with nothing on them, would any job line be considered Add-on even if it's only 1 line? If the envelope lists one concern, we call them, it becomes two concerns, do we...
Error Code 175 for Special Coverage 14582 - 01/17/2018
... even get the claim in a pending status for our specialist to see it. Is there anything that can be done, or does the fact that it was never in the vehicle's applicable warranties in IVH stopping everything?...
Forum - 01/22/2018
Documentation of the policy can be found within the maintenance program guidelines/dealer guides. These guides are available in the Dealership Policies, Procedures, and Guides application within GlobalConnect.
Forum - 11/10/2017
... any of the documents. Definitely worthy of a DBC contact - Please provide an update if/when you receive one! Thanks!...
Forum - 11/07/2017
Yes, there is only one code for both modules. The DBC person was not sure what to do and said to call TAC. My WSC specialost said to submit 17337 using the Labor Op that pays .3 hrs and have DBC manually close recall 17419. Neither scenario was acceptable....
Forum - 10/24/2017
I don't have one in front of me, but I'm pretty sure the ones that I've gotten from my Service Manager HAVE had the "range" on them... I have another question regarding this, do we need a PET for something like an oil change that the appointment for the...
Forum - 12/05/2017
... Policies & Procedures Manual - General Information. To best view the matrix click on the Download link under Attachments. On a side note: With the latest update of the P&P, notice the highlighted section within this article pertaining to the...
BE AWARE...Add On Repairs wording - 12/06/2017
... else who might be submitting to GM.:) Although the wording in P&P is very detailed on what needs to be written for the Manager approval portion, i.e. Must specifically state that they verified the concern, it only states that the Date and Time...
CONSEQUENTIAL DAMAGE THAT RESULTS IN ASSEMBLY REPLACEMENT - 09/28/2017
... OP WITH THE ECM LISTED AS THE FAILED PART. NEW GUIDELINES STATE THAT CONSEQUENTIAL DAMAGE CLAIMS DO NOT HAVE TO HAVE SEPARATE ON/OFF PUNCH TIMES (THIS ONE DOES) AND IT DOES NOT HAVE TO BE APPROVED BY THE SERV MANAGER. CLAIM REJECTED SAYING WSC WANTS...
Forum - 09/28/2017
... corrects the water leak on one visit & the customer returns at a later date for a mildew odor concern. If that is the case (the customer returned at a later date) open a new job card to address the odor, referencing the previous water leak repair...
Forum - 09/28/2017
... I see info on sending 200 back on a pallet. We will not have 200 to send back. Im trying to ship what I have back due to we dont have the storage for what we have now. Linda...
What Would You Do - 06/17 - 05/22/2017
... warranty administrator questioned whether or not the lines should be administered for payment.How would you handle this situation at your dealership?...
New PDI Time Allowance Search Tool - 05/22/2017
If you have downloaded our PDI Time Allowance Help Cards in the past, you may have noticed that they can become quite lengthy. So we've developed an online quick search tool with all the same information as the cards... just faster and more...
Potential Repeat Repair approvals and requirements? - 06/05/2017
... the RO to be able to attach it to the submission per the requirement for repeat repair. What do we do in this situation? ...
REFINISH ROTORS - 07/28/2017
... OP IS FOR ONLY THE ONE SIDE AND I SHOULD BE ABLE TO USE THE TIME FOR THE OTHER SIDE AS WELL? IT WOULD GO IN OLH TO COVER TIME FOR THE MACHINING OF THE OTHER SIDE. BUT DO I NEED MY SERVICE MANAGERS AUTHORIZATION FOR THIS TYPE OF OLH? PLEASE SOMEONE CLEAR...
Forum - 08/08/2017
Thanks for the feedback on this What Would You Do scenario! The OLH time documentation is not compliant as it is the first time punch on the job card. The claim was resubmitted without OLH and accepted for payment.
Forum - 08/08/2017
... there was significant support for the fuel expense, including approximately 250 elapsed miles documented in the mileage in/out field on the job card and a Field Product Report, the service manager opted not to claim the fuel expense. The transaction...
Forum - 08/08/2017
... their keyboard, on either laptop or desktop computers. Press the "PRINT SCREEN" button. Then go to your writting program, ours is Open Office by Apache. You open a text document then press control V. Then right click and print. Not difficult, although...
New car Prep submission? - 08/11/2017
... listing combination of the Black Accent Package. There is a listing for A grille SJ9 but it doesn't have "Dealer Installed) with it.My question is, when I pull up the PDI accessory adds in SI, there are the following pay times for the techs...RXX...
Forum - 08/16/2017
... can not be performed a second time to obtain the Programming Result screen shot, the recall would remain open. If anyone has experience or DBC contact regarding this issue, please share!...
Forum - 04/25/2017
... used when a repair is performed to a module, unlike in a could not duplicate situation - therefore do not require the same approval as a CCND situation. Technician documentation must thoroughly describe the corrective action performed in conjunction...
Forum - 05/04/2017
This would be handled on a case by case basis with appropriate documentation on the job card. On a side note, yes, you can always offer other courtesy transportation options.
Forum - 04/27/2017
Yes, basically a self review although the mail out review consists of 10-15 job cards/documents which are uploaded for review through the SharePoint Office portal. Audit findings should be available through the SharePoint Office portal.
Wheel Replacement? - 04/26/2017
Can someone explain this to me? Why is there a 3rd "To Replace - Each Additional Add time: .3"...I don't get it. The first 2 highlighted lines below cover the add's for Each Additional replaced wheel, correct? 8060400 Wheel Replacement...
Forum - 03/17/2017
That is correct - thanks conny! Technician documentation must support the submission.
Repeat Repair approvals? - 03/16/2017
... Service Manager. Transaction Number:001326024363Transaction Status:Pending I didn't know it would come up with an Error 229: Repeat Repair. So, my question is, when you don't know that a repeat repair approval is needed due to pyramiding (which...
Forum - 02/09/2017
As you can tell this has come up with the factory and myself. I'm still a rookie manager but I do my absolute best to follow the p&p. I have read it front to back, as well as the associated documents and manuals. I cannot find anything that states...
Forum - 03/30/2017
... of consequential damage in the Authorization Comments field of the transaction. Glad to hear that you are actively reviewing all warranty job cards to confirm all necessary information is documented!...
Forum - 04/10/2017
Document Id: 3973504: The oil pan drain plug seal is only replaced if it is damaged. <The replacement of the seal is not called out within the recall bulletin.>
Forum - 03/27/2017
... in a predefined order or sequence. The sequence is critical to the outcome of the event and is done automatically by the SPS application. A unique Warranty Claim Code generated by SPS must be submitted....
Forum - 03/27/2017
OK. Thanks for the response. So it's actually ok to apply self auth even if it's not documented on the job card in certain situations? I've been trying to make sure the Service Manager has signed off on anything that we self auth or send for...
Customer Reimbursement Claim - 03/23/2017
... his truck are all terrain tires like it says they are on the trucks sales sticker, so GM said they would reimburse him for $283. So how do I submit for something like this in global warranrt management?? Anyone know??Thanks for the help!...
Customer reimbursement - 09/21/2011
I have a customer who had service work done at a "mom and pop" shop. he later found the repair was covered by GM under a special coverage 10054. He is looking to have GM reimburse the 50% of the repair, as it says in the letter GM sent him. How does...
Re: wpc returns - 07/06/2011
... the time/date part return was requested, when shipping label was requested, etc. Hope this is what you were looking for. ...
Re: Goodwill for radio - 07/21/2011
When you are goodwilling a radio or any exchange component the decision should be made before the part is ordered and the parts dept. tells the ESC that it is a goodwill and then the ESC will ship the unit as an exchange. At this point since it's done...
Re: lifetime gm parts - 07/21/2011
[quote] conny: YOU USED THE REGULAR WARRANTY YOU NEED TO USE ZPTI FOR PARTS WARRANTY...AND LIST THE JOB CARD NUMBER, DATE AND MILEAGE THE PART WAS INSTALLED.. [/quote] And, if it is over 10 years old, don't forget to mark the VIN not on file box. Sometimes...
Re: labor op Z7098 - 07/29/2011
... incremental & incidental expense ($1000 max) ("Route" net amount claims with comments to your DM-A. Attach all supporting documentation to the repair order, and retain in VIN history file) ...
2009 HHR RESET ONLY LABOR OP - 07/11/2011
... reset trans aadaptive protocals / trans shifts smoother. sounds like just a reprogram ---- what labor op ?????...
... the RO to be able to attach it to the submission per the requirement for repeat repair. What do we do in this situation? ...
REFINISH ROTORS - 07/28/2017
... OP IS FOR ONLY THE ONE SIDE AND I SHOULD BE ABLE TO USE THE TIME FOR THE OTHER SIDE AS WELL? IT WOULD GO IN OLH TO COVER TIME FOR THE MACHINING OF THE OTHER SIDE. BUT DO I NEED MY SERVICE MANAGERS AUTHORIZATION FOR THIS TYPE OF OLH? PLEASE SOMEONE CLEAR...
Forum - 08/08/2017
Thanks for the feedback on this What Would You Do scenario! The OLH time documentation is not compliant as it is the first time punch on the job card. The claim was resubmitted without OLH and accepted for payment.
Forum - 08/08/2017
... there was significant support for the fuel expense, including approximately 250 elapsed miles documented in the mileage in/out field on the job card and a Field Product Report, the service manager opted not to claim the fuel expense. The transaction...
Forum - 08/08/2017
... their keyboard, on either laptop or desktop computers. Press the "PRINT SCREEN" button. Then go to your writting program, ours is Open Office by Apache. You open a text document then press control V. Then right click and print. Not difficult, although...
New car Prep submission? - 08/11/2017
... listing combination of the Black Accent Package. There is a listing for A grille SJ9 but it doesn't have "Dealer Installed) with it.My question is, when I pull up the PDI accessory adds in SI, there are the following pay times for the techs...RXX...
Forum - 08/16/2017
... can not be performed a second time to obtain the Programming Result screen shot, the recall would remain open. If anyone has experience or DBC contact regarding this issue, please share!...
Forum - 04/25/2017
... used when a repair is performed to a module, unlike in a could not duplicate situation - therefore do not require the same approval as a CCND situation. Technician documentation must thoroughly describe the corrective action performed in conjunction...
Forum - 05/04/2017
This would be handled on a case by case basis with appropriate documentation on the job card. On a side note, yes, you can always offer other courtesy transportation options.
Forum - 04/27/2017
Yes, basically a self review although the mail out review consists of 10-15 job cards/documents which are uploaded for review through the SharePoint Office portal. Audit findings should be available through the SharePoint Office portal.
Wheel Replacement? - 04/26/2017
Can someone explain this to me? Why is there a 3rd "To Replace - Each Additional Add time: .3"...I don't get it. The first 2 highlighted lines below cover the add's for Each Additional replaced wheel, correct? 8060400 Wheel Replacement...
Forum - 03/17/2017
That is correct - thanks conny! Technician documentation must support the submission.
Repeat Repair approvals? - 03/16/2017
... Service Manager. Transaction Number:001326024363Transaction Status:Pending I didn't know it would come up with an Error 229: Repeat Repair. So, my question is, when you don't know that a repeat repair approval is needed due to pyramiding (which...
Forum - 02/09/2017
As you can tell this has come up with the factory and myself. I'm still a rookie manager but I do my absolute best to follow the p&p. I have read it front to back, as well as the associated documents and manuals. I cannot find anything that states...
Forum - 03/30/2017
... of consequential damage in the Authorization Comments field of the transaction. Glad to hear that you are actively reviewing all warranty job cards to confirm all necessary information is documented!...
Forum - 04/10/2017
Document Id: 3973504: The oil pan drain plug seal is only replaced if it is damaged. <The replacement of the seal is not called out within the recall bulletin.>
Forum - 03/27/2017
... in a predefined order or sequence. The sequence is critical to the outcome of the event and is done automatically by the SPS application. A unique Warranty Claim Code generated by SPS must be submitted....
Forum - 03/27/2017
OK. Thanks for the response. So it's actually ok to apply self auth even if it's not documented on the job card in certain situations? I've been trying to make sure the Service Manager has signed off on anything that we self auth or send for...
Customer Reimbursement Claim - 03/23/2017
... his truck are all terrain tires like it says they are on the trucks sales sticker, so GM said they would reimburse him for $283. So how do I submit for something like this in global warranrt management?? Anyone know??Thanks for the help!...
Customer reimbursement - 09/21/2011
I have a customer who had service work done at a "mom and pop" shop. he later found the repair was covered by GM under a special coverage 10054. He is looking to have GM reimburse the 50% of the repair, as it says in the letter GM sent him. How does...
Re: wpc returns - 07/06/2011
... the time/date part return was requested, when shipping label was requested, etc. Hope this is what you were looking for. ...
Re: Goodwill for radio - 07/21/2011
When you are goodwilling a radio or any exchange component the decision should be made before the part is ordered and the parts dept. tells the ESC that it is a goodwill and then the ESC will ship the unit as an exchange. At this point since it's done...
Re: lifetime gm parts - 07/21/2011
[quote] conny: YOU USED THE REGULAR WARRANTY YOU NEED TO USE ZPTI FOR PARTS WARRANTY...AND LIST THE JOB CARD NUMBER, DATE AND MILEAGE THE PART WAS INSTALLED.. [/quote] And, if it is over 10 years old, don't forget to mark the VIN not on file box. Sometimes...
Re: labor op Z7098 - 07/29/2011
... incremental & incidental expense ($1000 max) ("Route" net amount claims with comments to your DM-A. Attach all supporting documentation to the repair order, and retain in VIN history file) ...
2009 HHR RESET ONLY LABOR OP - 07/11/2011
... reset trans aadaptive protocals / trans shifts smoother. sounds like just a reprogram ---- what labor op ?????...
Re: EMRP 48/36 MG ENHANCED ?????? - 08/03/2011
From what I can find, just doing a simple internet search, it has to do with Enterprise auto sales: "The Enterprise Mechanical Repair Program, known as eMRP, offers you extensive mechanical coverage. If a part breaks, even if it results from wear and...
Re: LEAK TEST - 04/08/2011
From the November 2010 edition of the Warranty News...Technician documentation that supports the addition of dye and the associated .5 hours may be submitted with the repair/replacement labour operation. The .5 hours may be entered in the additional time...
Re: is there anywhere I can find the parts covered under E, E1 and E2 warranties? - 04/19/2011
[quote] GMNL09526: Pull up Doc#2355117 / see if that is what you may be looking for ... hope it helps [/quote] THANK YOU THAT WAS WHAT I WAS LOOKING FOR!
Re: Would you submit this as warranty? - 04/25/2011
... the seat cushion. Having said that, how would you code this one? Seat cushion failure was what? Opcode?...
customer seeks reimbursement - 05/03/2011
Have a customer that had to have a battery replacement done at Sears Auto Center & is now seeking reimbursement ...... what labor op would I use ????
Re: refinishing wheels - 06/09/2011
Was the refinishing done in-house or sublet? See TSB 99-08-51-007E: Refinishing Aluminum Wheels
Re: DIESEL COVERAGE W/DEDUCT PAID BY GMPP - 06/15/2011
... explanation for the deductible that GMPP is covering. That way it leaves a good paper trail as to what was done. ...
Re: Flywheel Housing Seal opcode - 03/30/2011
Just thought I would offer an update as to how this claim turned out. Spoke with our rep, he asked for all supporting documents. After reviewing, he said that J1460 (was transposed in original post) was indeed the correct opcode, and we would only be...
Re: OVER COUNTER TRANSMISSION / LABOR OP VS COMP CODE - 05/24/2011
Don't know for sure, but I might try 0190-drivability other issues, or 0490-exterior other issues since it is an accessory labor op?? If not I might call PQC and ask what they suggest.
Towing - 03/02/2011
... Booklet contains the following towing statement: "Towing is covered to the nearest GM dealer, if your vehicle cannot be driven because of a warranted defect." Towing charges will be accepted if all of these conditions prevail: • The vehicle cannot...
Flywheel Housing Seal opcode - 03/16/2011
... between the engine block and flywheel housing. The tech followed the repair instructions from Doc 1659289 and 1660810 which instructed him to remove the transmission. I find it hard to believe that labor opcode J4160 (which pays 6.9 total) is the correct...
Re: Flywheel Housing Seal opcode - 03/16/2011
... BEING REPLACED..USE THE LABOR OP FOR THE FAILED PART..HOPE THIS HELPS [/quote] Thanks. That is what I think as well, but I don't understand how the instructions include removing the transmission and then only pay 6.9.... so I'm asking if anyone has...
Re: Certified Service - 03/23/2011
... track of the maintenance performed? We have only seen the cards that are sent in the mail, which you record on the card. I also am wondering if anyone knows of a GM Message that extended the program another year? [/quote] We have been doing the Pontiac...
Re: GWM - 01/19/2012
[quote] 1CLARICIAD: hmmm, im not sure i know how to "Batch Submit" my claims. I always submit "interactive"... Help. [/quote] Can you submit each claim individually from your DMS? It doesn't have to be a "batch".
Re: Emissions Coverage - 01/17/2012
... fights. The Z labor ops for the oil change programs are a pain in the hiney but lucky for me I don't have to deal with many. ...
Emissions Coverage - 01/17/2012
... coverage. This has been the way I've figured it for a long time now but my service advisor's don't seem to agree with me. They seem to think that as long as they see a coverage code shown under the op then there's some sort of extended coverage. Please,...
GMPP DEDUCT & DIESEL DEDUCT / SAME JOB CARD - 02/01/2012
If I recall... GMPP will pick up the Diesel deduct for cust if on same job card ??? Where can I find documentation on how to submit ??? Thanks in advance ???
Re: What should I do? - 12/06/2011
I'm glad to hear that I'm not overstating the problem here. I don't think I would lose my job over it but I've never had to deal with a situation like this before, not knowingly anyway. I would have to completely change the techs comments during submission....
Re: 2012 PDI TIMES - 11/21/2011
Every year I make a "cheat sheet" by going under all of the models and looking them up. Do make a note that many labor times have gone DOWN for 2012 MY.
MISCELLANEOUS FUEL - 01/10/2012
... DROVE IT FOR 140 MILES BECAUSE THE CUSTOMER HAD A PROBLEM WITH THE MILAGE. ANYWAY, I HAVE 75.88 DOLLARS WORTH OF FUEL I NEED TO ADD TO THE WARRANTY TICKET AND IT IS REJECTED IT BECAUSE THE MISCELLANEOUS IS TOO MUCH. ANY IDEAS ON HOW I CAN SUBMIT T...
CUST $100 MAINT CREDIT FROM GM - 12/22/2011
... done under "GMPP" - can he use that $100 credit from GM toward his $200 deduct with GMPP & how would I claim it ???...
Re: CUST $100 MAINT CREDIT FROM GM - 12/22/2011
... done under "GMPP" - can he use that $100 credit from GM toward his $200 deduct with GMPP & how would I claim it ??? [/quote] See TSB #11-00-89-005: The following additional Dealer Empowerment tools are also available to the Dealer in support of customers...
2011 CHEV EXPRESS (AMBULANCE) - 12/23/2011
This is a new one to me.... customer states fuel smell/fuel leak, we had to remove the "doghouse ???" to fault trace (1.7hrs labor) but "no problem found" ..... How would you handle ???? Thanks in advance for any asst
Re: Payment for Dye to Check for Oil Leak - 02/21/2012
... time or should I wait until we confirm leak and get the dye paid for with repair? [/quote] Yes, you can make the claim for dye under CCND but I usually just have the parts department bill it when they do the actual repair. Less job cards to submit....
Re: Special Policy 10054 - 02/22/2012
... skid plates then also .2 in additional time. Don't forget to check the special policy box when you submit it. The thing with this is the customer is responsible for 50% of the repair so you must include the amount the customer paid in the Customer...
From what I can find, just doing a simple internet search, it has to do with Enterprise auto sales: "The Enterprise Mechanical Repair Program, known as eMRP, offers you extensive mechanical coverage. If a part breaks, even if it results from wear and...
Re: LEAK TEST - 04/08/2011
From the November 2010 edition of the Warranty News...Technician documentation that supports the addition of dye and the associated .5 hours may be submitted with the repair/replacement labour operation. The .5 hours may be entered in the additional time...
Re: is there anywhere I can find the parts covered under E, E1 and E2 warranties? - 04/19/2011
[quote] GMNL09526: Pull up Doc#2355117 / see if that is what you may be looking for ... hope it helps [/quote] THANK YOU THAT WAS WHAT I WAS LOOKING FOR!
Re: Would you submit this as warranty? - 04/25/2011
... the seat cushion. Having said that, how would you code this one? Seat cushion failure was what? Opcode?...
customer seeks reimbursement - 05/03/2011
Have a customer that had to have a battery replacement done at Sears Auto Center & is now seeking reimbursement ...... what labor op would I use ????
Re: refinishing wheels - 06/09/2011
Was the refinishing done in-house or sublet? See TSB 99-08-51-007E: Refinishing Aluminum Wheels
Re: DIESEL COVERAGE W/DEDUCT PAID BY GMPP - 06/15/2011
... explanation for the deductible that GMPP is covering. That way it leaves a good paper trail as to what was done. ...
Re: Flywheel Housing Seal opcode - 03/30/2011
Just thought I would offer an update as to how this claim turned out. Spoke with our rep, he asked for all supporting documents. After reviewing, he said that J1460 (was transposed in original post) was indeed the correct opcode, and we would only be...
Re: OVER COUNTER TRANSMISSION / LABOR OP VS COMP CODE - 05/24/2011
Don't know for sure, but I might try 0190-drivability other issues, or 0490-exterior other issues since it is an accessory labor op?? If not I might call PQC and ask what they suggest.
Towing - 03/02/2011
... Booklet contains the following towing statement: "Towing is covered to the nearest GM dealer, if your vehicle cannot be driven because of a warranted defect." Towing charges will be accepted if all of these conditions prevail: • The vehicle cannot...
Flywheel Housing Seal opcode - 03/16/2011
... between the engine block and flywheel housing. The tech followed the repair instructions from Doc 1659289 and 1660810 which instructed him to remove the transmission. I find it hard to believe that labor opcode J4160 (which pays 6.9 total) is the correct...
Re: Flywheel Housing Seal opcode - 03/16/2011
... BEING REPLACED..USE THE LABOR OP FOR THE FAILED PART..HOPE THIS HELPS [/quote] Thanks. That is what I think as well, but I don't understand how the instructions include removing the transmission and then only pay 6.9.... so I'm asking if anyone has...
Re: Certified Service - 03/23/2011
... track of the maintenance performed? We have only seen the cards that are sent in the mail, which you record on the card. I also am wondering if anyone knows of a GM Message that extended the program another year? [/quote] We have been doing the Pontiac...
Re: GWM - 01/19/2012
[quote] 1CLARICIAD: hmmm, im not sure i know how to "Batch Submit" my claims. I always submit "interactive"... Help. [/quote] Can you submit each claim individually from your DMS? It doesn't have to be a "batch".
Re: Emissions Coverage - 01/17/2012
... fights. The Z labor ops for the oil change programs are a pain in the hiney but lucky for me I don't have to deal with many. ...
Emissions Coverage - 01/17/2012
... coverage. This has been the way I've figured it for a long time now but my service advisor's don't seem to agree with me. They seem to think that as long as they see a coverage code shown under the op then there's some sort of extended coverage. Please,...
GMPP DEDUCT & DIESEL DEDUCT / SAME JOB CARD - 02/01/2012
If I recall... GMPP will pick up the Diesel deduct for cust if on same job card ??? Where can I find documentation on how to submit ??? Thanks in advance ???
Re: What should I do? - 12/06/2011
I'm glad to hear that I'm not overstating the problem here. I don't think I would lose my job over it but I've never had to deal with a situation like this before, not knowingly anyway. I would have to completely change the techs comments during submission....
Re: 2012 PDI TIMES - 11/21/2011
Every year I make a "cheat sheet" by going under all of the models and looking them up. Do make a note that many labor times have gone DOWN for 2012 MY.
MISCELLANEOUS FUEL - 01/10/2012
... DROVE IT FOR 140 MILES BECAUSE THE CUSTOMER HAD A PROBLEM WITH THE MILAGE. ANYWAY, I HAVE 75.88 DOLLARS WORTH OF FUEL I NEED TO ADD TO THE WARRANTY TICKET AND IT IS REJECTED IT BECAUSE THE MISCELLANEOUS IS TOO MUCH. ANY IDEAS ON HOW I CAN SUBMIT T...
CUST $100 MAINT CREDIT FROM GM - 12/22/2011
... done under "GMPP" - can he use that $100 credit from GM toward his $200 deduct with GMPP & how would I claim it ???...
Re: CUST $100 MAINT CREDIT FROM GM - 12/22/2011
... done under "GMPP" - can he use that $100 credit from GM toward his $200 deduct with GMPP & how would I claim it ??? [/quote] See TSB #11-00-89-005: The following additional Dealer Empowerment tools are also available to the Dealer in support of customers...
2011 CHEV EXPRESS (AMBULANCE) - 12/23/2011
This is a new one to me.... customer states fuel smell/fuel leak, we had to remove the "doghouse ???" to fault trace (1.7hrs labor) but "no problem found" ..... How would you handle ???? Thanks in advance for any asst
Re: Payment for Dye to Check for Oil Leak - 02/21/2012
... time or should I wait until we confirm leak and get the dye paid for with repair? [/quote] Yes, you can make the claim for dye under CCND but I usually just have the parts department bill it when they do the actual repair. Less job cards to submit....
Re: Special Policy 10054 - 02/22/2012
... skid plates then also .2 in additional time. Don't forget to check the special policy box when you submit it. The thing with this is the customer is responsible for 50% of the repair so you must include the amount the customer paid in the Customer...
Re: CBG Certified Pre-Owned Limited (VS) Bulbs - 04/12/2012
... CERTIFIED PRE-OWNED OPS LISTED IN APPENDIX B AREN'T COVERED. THE WAY I READ ON PAGE 32 THEY REFER YOU TO APPENDIX B FOR THE LIST OF OPS THAT WON'T BE ALLOWED TO USE UNDER A WARRANTY SITUATION. WE'VE GOTTEN BURNED A COUPLE OF TIMES NOW, THE LAST ONE...
Re: GM Tire Program - 04/17/2012
For claims that are not warranty (customer paid for tire and has an issue, etc.) I would think parts would do the claim. --This takes the place of them having to call the tire manufacturer like they used to do. Global (including the pre-auth process)...
Re: RESET ALCOHOL CONTENT ??? - 05/02/2012
2010 CHEV HHR -- 3GNBACDV9AS608422 Was thinking to use J6354 (but dont have W.C.C.#)
Re: WPC returns - 05/16/2012
I do actually get benefits since in the end I'm working 40 hours a week. It's a wierd situation. After GM kicked out our Volvo franchise, they moved to our Suzuki dealer but don't have the capability to submit claims for them over there. They worked...
Re: GMPP and the WPC - 05/12/2012
We treat GMPP parts exactly like regular GM warranty parts. We document the part on the job card, tag & shelve it, keep it for 15 days after payment and scrap according to GM requirements. Refer to P&P Section 1.7.3 - Disposition of Defective Material...
Sheet metal repair - 05/24/2012
... is: Does anyone know of any procedure, policy, etc of how much damage the hood requires before we would send it back? Basically, do we fix it and if so, how do we claim that? Is there a certain percentage, etc of damage where we would have to keep...
Repeat Repair signature needed if on a different area of the vehicle? - 10/27/2012
I'm new here so any help would be greatly appreciated. I have a claim that was rejected for a repeat repair. When I looked at the previous RO, the emblem was replaced on the back of the vehicle. This RO had the emblem on the front of the vehicle replaced,...
Re: CORE - 08/31/2012
... if you could have it added. It's also helpful for checking part prices if there's a difference in what GM Pays. ...
Valid Special Policy with Additional Repair Out Of Warranty - 12/19/2012
... need replaced too. Also found cylinder head left bank has excessive play. There is a bulletin doc ID 2738924 but has bulletin specific labor ops which is for vehicles under warranty (if I remember correctly). Now I'm wondering how to submit and get...
Re: Complaint Codes - 01/16/2013
The jlwarranty Complaint/Cause Code Reference Card has been updated and is available for download. It may be found within the Resources Tab in the Warranty Help Cards link. Kristen/jlwarranty
Volt Rental - 01/31/2013
... rental to Internal...but he is insistant that Volt customers are entitled to a rental no matter what. He says he has been told in meetings that it is imperative to keep the Volt customers happy. I have dug through P&P and this site looking for anything...
Re: AC COMPRESSOR BELT TENSIONER ASSY - 08/08/2012
[quote] conny: You would use the Belt Tensioner labor op..J0680. [/quote Thanks Conny.... Thats what I was looking at - just doesnt seem fair to tech if truly you need to remove the whl well & guard for access -- Thank you for your reply back
Re: AC COMPRESSOR BELT TENSIONER ASSY - 08/08/2012
[quote] conny: You would use the Belt Tensioner labor op.. J0680. [/quote] I thought i would give DBC a call: they stated to use D4440 as it is the closest op ... learn something new everyday dont we - just want to share the info !!
Re: Special Coverage #11135 - 08/06/2012
... this I would open a misc line on the RO for that labor op (T5874) and part #. If that wasn't what you were asking, I apologize. [/quote] I did that but: It rejected for base labor exceeds the allowance for labor code T5874 ...
Re: Transportation claim labor op A0110 - 07/24/2012
... area repaired and it also has to match the damage code. So, if it was the hood for instance, you would use the hood color/clear labor op, with reduced time and materials equal to the finesse sand buff labor op with comments explaining that all was required...
Re: What would you do? - 07/20/2012
It looks like your DVM will need to send a form to the warranty specialist with their notes and to pay the claim as approved by them during their visit. However, they are right in that ALL job card types must be time punched. Customer pay, internal,...
Re: Radio reprogramming w.c.c. - 06/12/2012
Check this document and see if it helps. 2779275
Onstar "Upgrade" - 05/31/2012
I have seemed to "creatively" filed the old info we had from the past on doing a Onstar Upgrade ... does anyone recall the op code to use
Re: CURIOUS ABOUT PAY - 07/09/2012
I'm a warranty admin, and since i don't mind stating what I make hourly...once I went through all the training. At Jan. I got a raise to $12/hr. Plus I do half the service managers job, dispatching, writing service, pulling cars, etc. I feel with all...
Re: CURIOUS ABOUT PAY - 07/18/2012
... always wondered about bonuses, I know our last warranty clerk got them, not sure why I dont. You would think with me putting through 30 to 40 claims a day for GM I would, plus keeping my schedule clean!... Im also in training to add another store to...
Re: What Would You Do - 01/14 - 07/07/2014
... expense in the net item expense field. The rental VIN, rental days, and reason for the rental were documented within the transaction. Kristen/jlwarranty...
June - Share Your Tip - 06/09/2014
Is your dealership accurately accounting for all customer pay, warranty, policy and internal job time through the technician's time and payroll records? Are your technicians only clocked "on" to one repair at a time? How is the dealership (and technician)...
Re: The 3 C's - 03/10/2014
I always give the repair back to the service advisor for the customer concern. If the other 2 c's aren't done by the tech, I'll walk out and chat with them. I think almsot every day, we administrator's are glorified babysitters!:)
Re: March - Share Your Tip! - 03/03/2014
... don't put the code in their write-up they will not be paid. When new techs come in they are taught what is needed....
HOW TO CLAIM FOR DEF ON A PDI/0590052 LOP - 05/27/2014
... you use 0590052? Do parts need to be billed out on the repair order, or claimed as net item only? Would 0590052 still be appropriate for DEF? Is there a certain dollar amount that can only be claimed? Currently have a 2015 HD Silv. with DEF added...
... CERTIFIED PRE-OWNED OPS LISTED IN APPENDIX B AREN'T COVERED. THE WAY I READ ON PAGE 32 THEY REFER YOU TO APPENDIX B FOR THE LIST OF OPS THAT WON'T BE ALLOWED TO USE UNDER A WARRANTY SITUATION. WE'VE GOTTEN BURNED A COUPLE OF TIMES NOW, THE LAST ONE...
Re: GM Tire Program - 04/17/2012
For claims that are not warranty (customer paid for tire and has an issue, etc.) I would think parts would do the claim. --This takes the place of them having to call the tire manufacturer like they used to do. Global (including the pre-auth process)...
Re: RESET ALCOHOL CONTENT ??? - 05/02/2012
2010 CHEV HHR -- 3GNBACDV9AS608422 Was thinking to use J6354 (but dont have W.C.C.#)
Re: WPC returns - 05/16/2012
I do actually get benefits since in the end I'm working 40 hours a week. It's a wierd situation. After GM kicked out our Volvo franchise, they moved to our Suzuki dealer but don't have the capability to submit claims for them over there. They worked...
Re: GMPP and the WPC - 05/12/2012
We treat GMPP parts exactly like regular GM warranty parts. We document the part on the job card, tag & shelve it, keep it for 15 days after payment and scrap according to GM requirements. Refer to P&P Section 1.7.3 - Disposition of Defective Material...
Sheet metal repair - 05/24/2012
... is: Does anyone know of any procedure, policy, etc of how much damage the hood requires before we would send it back? Basically, do we fix it and if so, how do we claim that? Is there a certain percentage, etc of damage where we would have to keep...
Repeat Repair signature needed if on a different area of the vehicle? - 10/27/2012
I'm new here so any help would be greatly appreciated. I have a claim that was rejected for a repeat repair. When I looked at the previous RO, the emblem was replaced on the back of the vehicle. This RO had the emblem on the front of the vehicle replaced,...
Re: CORE - 08/31/2012
... if you could have it added. It's also helpful for checking part prices if there's a difference in what GM Pays. ...
Valid Special Policy with Additional Repair Out Of Warranty - 12/19/2012
... need replaced too. Also found cylinder head left bank has excessive play. There is a bulletin doc ID 2738924 but has bulletin specific labor ops which is for vehicles under warranty (if I remember correctly). Now I'm wondering how to submit and get...
Re: Complaint Codes - 01/16/2013
The jlwarranty Complaint/Cause Code Reference Card has been updated and is available for download. It may be found within the Resources Tab in the Warranty Help Cards link. Kristen/jlwarranty
Volt Rental - 01/31/2013
... rental to Internal...but he is insistant that Volt customers are entitled to a rental no matter what. He says he has been told in meetings that it is imperative to keep the Volt customers happy. I have dug through P&P and this site looking for anything...
Re: AC COMPRESSOR BELT TENSIONER ASSY - 08/08/2012
[quote] conny: You would use the Belt Tensioner labor op..J0680. [/quote Thanks Conny.... Thats what I was looking at - just doesnt seem fair to tech if truly you need to remove the whl well & guard for access -- Thank you for your reply back
Re: AC COMPRESSOR BELT TENSIONER ASSY - 08/08/2012
[quote] conny: You would use the Belt Tensioner labor op.. J0680. [/quote] I thought i would give DBC a call: they stated to use D4440 as it is the closest op ... learn something new everyday dont we - just want to share the info !!
Re: Special Coverage #11135 - 08/06/2012
... this I would open a misc line on the RO for that labor op (T5874) and part #. If that wasn't what you were asking, I apologize. [/quote] I did that but: It rejected for base labor exceeds the allowance for labor code T5874 ...
Re: Transportation claim labor op A0110 - 07/24/2012
... area repaired and it also has to match the damage code. So, if it was the hood for instance, you would use the hood color/clear labor op, with reduced time and materials equal to the finesse sand buff labor op with comments explaining that all was required...
Re: What would you do? - 07/20/2012
It looks like your DVM will need to send a form to the warranty specialist with their notes and to pay the claim as approved by them during their visit. However, they are right in that ALL job card types must be time punched. Customer pay, internal,...
Re: Radio reprogramming w.c.c. - 06/12/2012
Check this document and see if it helps. 2779275
Onstar "Upgrade" - 05/31/2012
I have seemed to "creatively" filed the old info we had from the past on doing a Onstar Upgrade ... does anyone recall the op code to use
Re: CURIOUS ABOUT PAY - 07/09/2012
I'm a warranty admin, and since i don't mind stating what I make hourly...once I went through all the training. At Jan. I got a raise to $12/hr. Plus I do half the service managers job, dispatching, writing service, pulling cars, etc. I feel with all...
Re: CURIOUS ABOUT PAY - 07/18/2012
... always wondered about bonuses, I know our last warranty clerk got them, not sure why I dont. You would think with me putting through 30 to 40 claims a day for GM I would, plus keeping my schedule clean!... Im also in training to add another store to...
Re: What Would You Do - 01/14 - 07/07/2014
... expense in the net item expense field. The rental VIN, rental days, and reason for the rental were documented within the transaction. Kristen/jlwarranty...
June - Share Your Tip - 06/09/2014
Is your dealership accurately accounting for all customer pay, warranty, policy and internal job time through the technician's time and payroll records? Are your technicians only clocked "on" to one repair at a time? How is the dealership (and technician)...
Re: The 3 C's - 03/10/2014
I always give the repair back to the service advisor for the customer concern. If the other 2 c's aren't done by the tech, I'll walk out and chat with them. I think almsot every day, we administrator's are glorified babysitters!:)
Re: March - Share Your Tip! - 03/03/2014
... don't put the code in their write-up they will not be paid. When new techs come in they are taught what is needed....
HOW TO CLAIM FOR DEF ON A PDI/0590052 LOP - 05/27/2014
... you use 0590052? Do parts need to be billed out on the repair order, or claimed as net item only? Would 0590052 still be appropriate for DEF? Is there a certain dollar amount that can only be claimed? Currently have a 2015 HD Silv. with DEF added...
Re: Damaged 2nd Row Seat....Noticed after Overnight Delivery - 04/10/2014
This does sound as though it would be best handled as a ZREG transaction. It is always a good idea to document any type of damage on the delivery receipt to support the submitted transaction. Kristen/jlwarranty
Re: These recalls are killing me! - 04/15/2014
... on VISS, yet it has never been performed and it's our stock unit. Normally, they just simply don't show up on VISS until loaded; yet these are showing closed already. I have about 7 or 8 like that. I rechecked the parameters of the recall and all...
Re: GMPP SmartCare - Repeat Repair - 10/17/2013
Probably your best option would be to contact GMPP at 800-631-5590. They should be able to help you with it. We don't do much GMPP so I haven't run into this myself.
Calibration Value for radio reprogramming - 08/14/2013
Okay so I need some clarification. When the dependency field comes for a calibration value on a radio reprogram...what number do they want? I was putting in the Claim code that was generated after a reprogram and often questioned if that is the right...
rentals and parts expidite - 09/09/2013
Refresh my memory as this doesnt happen too often..We picked up a part fm another dealer and also put the customer in a rental , i know i can get some rental with the pick up but cant rememeber just how many days we are allowed is it 2 or 1 ??
Re: Incorrect/unclear part description makes it hard to look an Op Code. - 09/05/2013
... right next to the part description which makes using JL's look up even easier. Before that, I would have to enter the part number into EPIC and get the group number first. Either way, I understand and feel that there should be a fool proof way to attach...
GMPP Deductible - 09/05/2013
I have a customer who has paid a $100 deductible for the repairs, she has a GMPP Major Guard service contract. Where do I enter her $100 deductible so it doesn't pay the whole claim? We use AutoSoft here, but I can't find out were to enter it in on G...
Sublet - 07/01/2013
Can anyone tell me what the labor code is for subletting, Body side molding paint & replacement. My service advisor put down 1013950, that looks as if we did the work. We sublet all the work. Thanks, Janet
GMPP MAINTENANCE LOPS - 05/17/2013
DOES ANYONE KNOW WHAT THE GMPP MAINTENANCE LOPS ARE THAT WOULD REPLACE M0017,M0021 OR IF THERE IS A DOC# THANKS JIM W.
Re: customer satisfaction - 05/02/2013
... he authorize the customer pay retail amount. I have had times where we were told to convert to what warranty would have paid for the claim and the dealership eats difference between retail and warranty prices. I have also had times where we were allowed...
Parts Return Requests...haven't had one in awhile. - 07/11/2013
... the updated orange section of the of the parts return screen...so I'm not sure if it's a glitch or what....
Re: could go either way, I'm on the fence.... - 03/06/2013
I hear you!:)I know and as I scroll down the PIP I'm hoping like crazy there is an op at the end and when I reach the end of the screen and there isn't one I sigh out and my shoulders slump!:) Cripse the madness of it all! I think too, the NPF is the...
Re: WPC returns for 08/25/10 - 08/26/2010
Yes, another little mistake by GM! I had 5 new returns, got them all done and turned in, luckily I saw the message before they were shipped. Can hardly wait for the next mess.....
Re: srta trans warranty - 09/20/2010
... Motors Service Replacement Parts and Accessories Warranties The Reference Chart is available as a downloadable document within the P&P Article... GM DEALER QUICK REFERENCE CHART - REPLACEMENT PARTS WARRANTY PASSENGER CAR AND LIGHT DUTY TRUCK Service...
Re: Would you try to put a claim in for this? - 09/21/2010
File warranty under cab mount labor op and H-route with explaination of what had to be done.Make sure tech clocked in and out on RO for their OLH time. As far FPR call and talk to your rep about proper procedure.
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/21/2010
[quote] CONNIEV: thanks for your help ..i found what i was looking for..didnt need the tech's help..sure do like it when i learn something new doing this job.... [/quote] So your tech is having YOU look up the location of the failed part on the grid?...
Re: Service Agent Summary Report - 06/23/2010
[quote] Tonia: Global Warranty-Analyze Warranty section [/quote] and what is it called? I don't see a service agent summary report listed. is it like the old DA?
Re: NEW WIRING LABOUR OP - 06/25/2010
I have been asking the techs to find the document and provide me a copy to attach to the RO (jobcard) and mark where they made the repair. It saves me loads of time. Refer to TSB 10-00-89-005 for more info.
Re: Customer Participation amount - 07/23/2010
... to select "waive deductible" and then enter the amount I wanted for customer participation. After doing that, it paid correctly. Still alittle confused on the whole reasoning, but as long as it paid....
Re: Warranty Rental VIN - 08/25/2010
One would expect that they are so busy they don't have time to process their paperwork. More often than not I'm calling three times for each request. Several times I have had my Service Manager call just to rattle their cage. No difference....
HUMMER - COMPLIMENTARY MAINTANENCE COUPONS - 11/03/2010
THIS IS THE 1ST "HUMMER" COUPON WEVE SEEN & MY GUYS ONLY TOOK A COPY OF THE FRONT. SO I DONT HAVE THE LABOR OP TO USE -- HAVING TROUBLE LOCATING ANYTHING THRU MESSAGES
2 JOB CARDS WITH SAME LABOR OP - 12/06/2010
I HAVE SO MANY QUESTIONS, BUT IF YOU COULD HELP ME ON THIS ONE I WOULD APPRECIATE IT GREATLY. I HAVE A FEW JOB CARDS THAT REJECTED FOR SAME LABOR OP ON ANOTHER JOB CARD. FIRST WAS WARRANTY AND THE SECOND GOODWILL. I DONT HAVE A CLUE. THE WARRANTY ADM...
Re: GLOBAL WARRANTY MANAGEMENT AND ADP - 12/02/2010
Thanks for the info. I also set up various printer numbers to cut down on the copies printing. So you keep a separate file with the repair orders (job cards), credit memos(transaction summary) and transmission acknowledgement? That is the answer I am...
Re: GLOBAL WARRANTY MANAGEMENT AND ADP - 12/03/2010
... it really does take 7 more steps to do anything than it used to in Reynolds. Hope I didn't ruin your optimistic outlook! ...
Re: GLOBAL WARRANTY MANAGEMENT AND ADP - 12/02/2010
... using lots of extra paper also and have set up other printer numbers for specific copies to cut down a bit....
This does sound as though it would be best handled as a ZREG transaction. It is always a good idea to document any type of damage on the delivery receipt to support the submitted transaction. Kristen/jlwarranty
Re: These recalls are killing me! - 04/15/2014
... on VISS, yet it has never been performed and it's our stock unit. Normally, they just simply don't show up on VISS until loaded; yet these are showing closed already. I have about 7 or 8 like that. I rechecked the parameters of the recall and all...
Re: GMPP SmartCare - Repeat Repair - 10/17/2013
Probably your best option would be to contact GMPP at 800-631-5590. They should be able to help you with it. We don't do much GMPP so I haven't run into this myself.
Calibration Value for radio reprogramming - 08/14/2013
Okay so I need some clarification. When the dependency field comes for a calibration value on a radio reprogram...what number do they want? I was putting in the Claim code that was generated after a reprogram and often questioned if that is the right...
rentals and parts expidite - 09/09/2013
Refresh my memory as this doesnt happen too often..We picked up a part fm another dealer and also put the customer in a rental , i know i can get some rental with the pick up but cant rememeber just how many days we are allowed is it 2 or 1 ??
Re: Incorrect/unclear part description makes it hard to look an Op Code. - 09/05/2013
... right next to the part description which makes using JL's look up even easier. Before that, I would have to enter the part number into EPIC and get the group number first. Either way, I understand and feel that there should be a fool proof way to attach...
GMPP Deductible - 09/05/2013
I have a customer who has paid a $100 deductible for the repairs, she has a GMPP Major Guard service contract. Where do I enter her $100 deductible so it doesn't pay the whole claim? We use AutoSoft here, but I can't find out were to enter it in on G...
Sublet - 07/01/2013
Can anyone tell me what the labor code is for subletting, Body side molding paint & replacement. My service advisor put down 1013950, that looks as if we did the work. We sublet all the work. Thanks, Janet
GMPP MAINTENANCE LOPS - 05/17/2013
DOES ANYONE KNOW WHAT THE GMPP MAINTENANCE LOPS ARE THAT WOULD REPLACE M0017,M0021 OR IF THERE IS A DOC# THANKS JIM W.
Re: customer satisfaction - 05/02/2013
... he authorize the customer pay retail amount. I have had times where we were told to convert to what warranty would have paid for the claim and the dealership eats difference between retail and warranty prices. I have also had times where we were allowed...
Parts Return Requests...haven't had one in awhile. - 07/11/2013
... the updated orange section of the of the parts return screen...so I'm not sure if it's a glitch or what....
Re: could go either way, I'm on the fence.... - 03/06/2013
I hear you!:)I know and as I scroll down the PIP I'm hoping like crazy there is an op at the end and when I reach the end of the screen and there isn't one I sigh out and my shoulders slump!:) Cripse the madness of it all! I think too, the NPF is the...
Re: WPC returns for 08/25/10 - 08/26/2010
Yes, another little mistake by GM! I had 5 new returns, got them all done and turned in, luckily I saw the message before they were shipped. Can hardly wait for the next mess.....
Re: srta trans warranty - 09/20/2010
... Motors Service Replacement Parts and Accessories Warranties The Reference Chart is available as a downloadable document within the P&P Article... GM DEALER QUICK REFERENCE CHART - REPLACEMENT PARTS WARRANTY PASSENGER CAR AND LIGHT DUTY TRUCK Service...
Re: Would you try to put a claim in for this? - 09/21/2010
File warranty under cab mount labor op and H-route with explaination of what had to be done.Make sure tech clocked in and out on RO for their OLH time. As far FPR call and talk to your rep about proper procedure.
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/21/2010
[quote] CONNIEV: thanks for your help ..i found what i was looking for..didnt need the tech's help..sure do like it when i learn something new doing this job.... [/quote] So your tech is having YOU look up the location of the failed part on the grid?...
Re: Service Agent Summary Report - 06/23/2010
[quote] Tonia: Global Warranty-Analyze Warranty section [/quote] and what is it called? I don't see a service agent summary report listed. is it like the old DA?
Re: NEW WIRING LABOUR OP - 06/25/2010
I have been asking the techs to find the document and provide me a copy to attach to the RO (jobcard) and mark where they made the repair. It saves me loads of time. Refer to TSB 10-00-89-005 for more info.
Re: Customer Participation amount - 07/23/2010
... to select "waive deductible" and then enter the amount I wanted for customer participation. After doing that, it paid correctly. Still alittle confused on the whole reasoning, but as long as it paid....
Re: Warranty Rental VIN - 08/25/2010
One would expect that they are so busy they don't have time to process their paperwork. More often than not I'm calling three times for each request. Several times I have had my Service Manager call just to rattle their cage. No difference....
HUMMER - COMPLIMENTARY MAINTANENCE COUPONS - 11/03/2010
THIS IS THE 1ST "HUMMER" COUPON WEVE SEEN & MY GUYS ONLY TOOK A COPY OF THE FRONT. SO I DONT HAVE THE LABOR OP TO USE -- HAVING TROUBLE LOCATING ANYTHING THRU MESSAGES
2 JOB CARDS WITH SAME LABOR OP - 12/06/2010
I HAVE SO MANY QUESTIONS, BUT IF YOU COULD HELP ME ON THIS ONE I WOULD APPRECIATE IT GREATLY. I HAVE A FEW JOB CARDS THAT REJECTED FOR SAME LABOR OP ON ANOTHER JOB CARD. FIRST WAS WARRANTY AND THE SECOND GOODWILL. I DONT HAVE A CLUE. THE WARRANTY ADM...
Re: GLOBAL WARRANTY MANAGEMENT AND ADP - 12/02/2010
Thanks for the info. I also set up various printer numbers to cut down on the copies printing. So you keep a separate file with the repair orders (job cards), credit memos(transaction summary) and transmission acknowledgement? That is the answer I am...
Re: GLOBAL WARRANTY MANAGEMENT AND ADP - 12/03/2010
... it really does take 7 more steps to do anything than it used to in Reynolds. Hope I didn't ruin your optimistic outlook! ...
Re: GLOBAL WARRANTY MANAGEMENT AND ADP - 12/02/2010
... using lots of extra paper also and have set up other printer numbers for specific copies to cut down a bit....
WANT TO BILL GMPP DEDUCT TO GM - 10/29/2010
I KNOW IVE DONE THIS "WAY BACK WHEN" - BUT TOTALLY BRAIN FADING NOW..... I HAVE A GMPP DEDUCT I WANT TO BILL TO GM DUE TO THE FACT THE CUST HAD SAME INTERMITTENT COMPLAINT BACK WHEN VEHICLE WAS STILL IN WARR. I BELIEVE IT WAS A "Z" OP ????
Re: Parts purchased locally. global pays less. - 10/29/2010
Good example Radley Chevrolet Gals for the correct parts expedite reimbursement procedure. More information may be found in the GWM Clarification Bulletin #2 - Message G_0000050657 (document may be found in Message Archives).
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 10/04/2010
[quote] Becky H: Don't you do those with the R labor op and not charge labor. It gets added to the build after the fact and we do an add tag for the window sticker and add the price of the accessory to the vehicle. [/quote] For the installation you...
Re: Reject Code 038: Service Agent is not allowed to submit authorization code - 11/03/2010
... a trend?). I just know that Hrouting after a phone call usually gets them paid. If not, contact your FOM....
Acadia timing chain - 02/25/2011
Is any OLH available when doing the timing chain/tensioner replacement on the Acadia's? We find we usually have to remove the engine for proper access.
Re: REYNOLDS SYSTEM STORIES NOT COMPLETE IN GLOBAL - 12/23/2010
... MY AUTHORIZER WHO THEN EXPLAINED TO ME THAT REYNOLDS COMMENTS CUT OFF AT A CERTAIN POINT, SO THEY DONT GET THE WHOLE COMMENT SECTION. HE DID SAY THAT A FIX IS IN THE WORKS, BUT WHO KNOWS......
Re: GM warranty quiz jan 11-2 - 01/25/2011
[quote] gmnl16173: Are not customer pay tickets (regardless of salvage title or not) put into global so ALL GM dealerships throughout the USA able to see what is done to all vehicles? [/quote] No.
Re: #10023 CAMPAIGN - 04/01/2010
[quote] Rhonda: Dont know why I am just not getting this one.... let me see if i get what you are saying --- I submit the claim with V2223 for the floor plan (so that is what will show on the veh history) then when that pays, submit for the V2226 as an...
Re: GWM VS ALIGNMENT SPECS IN COMMENTS - 04/05/2010
You need to write out the before and after specs for the adjustments made. I'm thinking that I will get a scanner, scan the document and add as an attachment. I think that would be simpler. This is something that we can do now with GWM.
Re: GWM VS ALIGNMENT SPECS IN COMMENTS - 04/05/2010
[quote] Brian Curtis:I'm thinking that I will get a scanner, scan the document and add as an attachment. I think that would be simpler. This is something that we can do now with GWM. [/quote] I tried to attach a scanned file in GWM with no success. ...
Re: GLOBAL WARRANTY (transistion) - 03/23/2010
... HOW TO SUBMIT A RENTAL ONLY CLAIM (REYNOLDS) SINCE OUR Z-OPS ARE GONE..... THANKS... [/quote] Did you order the parts to the repair order? We usually put the rental on the repair order/job card that has the repair. In other words, I don't put in a...
Re: Rejected claim resolutions elusive... - 04/15/2010
Brad, In Reynolds did you try going into 0349 Data Exchange and pulling up the claim that way. It should give you a better break down of what rejected.
Re: WARRANTY PART SCRAPPING PROCEDURE - 05/07/2010
... return request, I make two copies for the parts department, they return one to me when they are done. ...
Re: DA report replacement? - 05/06/2010
... new report and he said they haven't had training on it yet either. That's been a few mos. ago so don't know if they've been trained yet or not. Think I'll submit it as an idea for J&L newsletter!...
PDI FLUID ADD, Z6999 - 05/06/2010
I have a claim for Z6999, added synthetic oil to a Corvette that was low. Claim rejected. I think there is a dollar limit on that oil, but can't find the info. Anyone got it?
Re: NEW RENTAL RATE QUESTION... - 05/14/2010
GM wins another one! I see this as reading that we are only getting our rental prices at two levels instead of the former three. Tier 1 - "all small/Mid-size/Other GM vehicles." Says it all, doesn't it?
Parts amount exceeds allowance.... - 06/17/2010
... there is an additional charge for them. Thought about making a seperate job for the o-rings but dont want a "repeat repair". I'm probably missing something obvious. Ideas anyone? Any help is greatly appreciated....
Re: GWM - 06/01/2010
They are GM ! There are no rules! I have 5 pending and only one that has cleared the system. I was wondering how long it would take, but there doesn't seem to be an answer to that question either....
Re: GLOBAL WARRANTY (transistion) - 03/04/2010
... SYSTEM WILL NOT TAKE THEM, YOU CAN CORRECT THEM RIGHT THEN AND THERE, THE YSTEM WILL TELL YOU WHAT THE PROBLEM IS. I REALLY LIKE IT. MY CLAIMS ARE 100%PD. TAKES A LITTLE LONGER BUTS ITS WORTH IT!...
Re: PART RETURN ADMIN ALLOWANCE - 02/24/2010
I WILL BE GLAD TO GET THE ANSWER ON THIS ONE FOR MY NOTES... WE DONT GO ON TO GLOBAL UNTIL MARCH 8TH OR SO
Re: PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/23/2010
[quote] Christalyn: H&K CHEVY- Do you know where I can obtain a dealer guide for this promo? [/quote] Sure... I went into messages, & looked for the archived message dated 01/01/2010 ARCHIVE: Pontiac Preferred Owner Program & it is the last document...
CERTIFIED USED - 03/23/2010
CAN ANYONE GIVE ME A BULLETIN NUMBER OR MESSAGE NUMBER ON WHAT THE CERTIFIED USED WARRANTY COVERS.I REMEBER SEEING IT BUT DONT RECALL WHERE IT WAS. PLEASE HELP
Re: GWM -- GM SERVICE CERTIFICATES - 03/11/2010
THIS PERTICULAR VEHICLE IS AN 2004, THATS WHAT IS STRANGE - I HAVE DOUBLE CHECKED THE VIN ALSO TO MAKE SURE I ENTERED IT CORRECT
Re: GLOBAL WARRANTY (transistion) - 03/16/2010
... accounting department as well. They get a bulk dollar amount every time I submit claims (not sure what form this comes across on but it goes into the open receivables) , and they need it to see where to post the credits....
Re: Payments auto post? - 03/05/2010
[quote] Heather: Maybe I am losing my mind, but did I read somewhere that you can set up your system (ADP here) to automatically post your payments once they are accepted by GM? If so, is anyone doing it this way? [/quote] IM ON ADP AND HAVENT SEEN ANYTHING...
I KNOW IVE DONE THIS "WAY BACK WHEN" - BUT TOTALLY BRAIN FADING NOW..... I HAVE A GMPP DEDUCT I WANT TO BILL TO GM DUE TO THE FACT THE CUST HAD SAME INTERMITTENT COMPLAINT BACK WHEN VEHICLE WAS STILL IN WARR. I BELIEVE IT WAS A "Z" OP ????
Re: Parts purchased locally. global pays less. - 10/29/2010
Good example Radley Chevrolet Gals for the correct parts expedite reimbursement procedure. More information may be found in the GWM Clarification Bulletin #2 - Message G_0000050657 (document may be found in Message Archives).
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 10/04/2010
[quote] Becky H: Don't you do those with the R labor op and not charge labor. It gets added to the build after the fact and we do an add tag for the window sticker and add the price of the accessory to the vehicle. [/quote] For the installation you...
Re: Reject Code 038: Service Agent is not allowed to submit authorization code - 11/03/2010
... a trend?). I just know that Hrouting after a phone call usually gets them paid. If not, contact your FOM....
Acadia timing chain - 02/25/2011
Is any OLH available when doing the timing chain/tensioner replacement on the Acadia's? We find we usually have to remove the engine for proper access.
Re: REYNOLDS SYSTEM STORIES NOT COMPLETE IN GLOBAL - 12/23/2010
... MY AUTHORIZER WHO THEN EXPLAINED TO ME THAT REYNOLDS COMMENTS CUT OFF AT A CERTAIN POINT, SO THEY DONT GET THE WHOLE COMMENT SECTION. HE DID SAY THAT A FIX IS IN THE WORKS, BUT WHO KNOWS......
Re: GM warranty quiz jan 11-2 - 01/25/2011
[quote] gmnl16173: Are not customer pay tickets (regardless of salvage title or not) put into global so ALL GM dealerships throughout the USA able to see what is done to all vehicles? [/quote] No.
Re: #10023 CAMPAIGN - 04/01/2010
[quote] Rhonda: Dont know why I am just not getting this one.... let me see if i get what you are saying --- I submit the claim with V2223 for the floor plan (so that is what will show on the veh history) then when that pays, submit for the V2226 as an...
Re: GWM VS ALIGNMENT SPECS IN COMMENTS - 04/05/2010
You need to write out the before and after specs for the adjustments made. I'm thinking that I will get a scanner, scan the document and add as an attachment. I think that would be simpler. This is something that we can do now with GWM.
Re: GWM VS ALIGNMENT SPECS IN COMMENTS - 04/05/2010
[quote] Brian Curtis:I'm thinking that I will get a scanner, scan the document and add as an attachment. I think that would be simpler. This is something that we can do now with GWM. [/quote] I tried to attach a scanned file in GWM with no success. ...
Re: GLOBAL WARRANTY (transistion) - 03/23/2010
... HOW TO SUBMIT A RENTAL ONLY CLAIM (REYNOLDS) SINCE OUR Z-OPS ARE GONE..... THANKS... [/quote] Did you order the parts to the repair order? We usually put the rental on the repair order/job card that has the repair. In other words, I don't put in a...
Re: Rejected claim resolutions elusive... - 04/15/2010
Brad, In Reynolds did you try going into 0349 Data Exchange and pulling up the claim that way. It should give you a better break down of what rejected.
Re: WARRANTY PART SCRAPPING PROCEDURE - 05/07/2010
... return request, I make two copies for the parts department, they return one to me when they are done. ...
Re: DA report replacement? - 05/06/2010
... new report and he said they haven't had training on it yet either. That's been a few mos. ago so don't know if they've been trained yet or not. Think I'll submit it as an idea for J&L newsletter!...
PDI FLUID ADD, Z6999 - 05/06/2010
I have a claim for Z6999, added synthetic oil to a Corvette that was low. Claim rejected. I think there is a dollar limit on that oil, but can't find the info. Anyone got it?
Re: NEW RENTAL RATE QUESTION... - 05/14/2010
GM wins another one! I see this as reading that we are only getting our rental prices at two levels instead of the former three. Tier 1 - "all small/Mid-size/Other GM vehicles." Says it all, doesn't it?
Parts amount exceeds allowance.... - 06/17/2010
... there is an additional charge for them. Thought about making a seperate job for the o-rings but dont want a "repeat repair". I'm probably missing something obvious. Ideas anyone? Any help is greatly appreciated....
Re: GWM - 06/01/2010
They are GM ! There are no rules! I have 5 pending and only one that has cleared the system. I was wondering how long it would take, but there doesn't seem to be an answer to that question either....
Re: GLOBAL WARRANTY (transistion) - 03/04/2010
... SYSTEM WILL NOT TAKE THEM, YOU CAN CORRECT THEM RIGHT THEN AND THERE, THE YSTEM WILL TELL YOU WHAT THE PROBLEM IS. I REALLY LIKE IT. MY CLAIMS ARE 100%PD. TAKES A LITTLE LONGER BUTS ITS WORTH IT!...
Re: PART RETURN ADMIN ALLOWANCE - 02/24/2010
I WILL BE GLAD TO GET THE ANSWER ON THIS ONE FOR MY NOTES... WE DONT GO ON TO GLOBAL UNTIL MARCH 8TH OR SO
Re: PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/23/2010
[quote] Christalyn: H&K CHEVY- Do you know where I can obtain a dealer guide for this promo? [/quote] Sure... I went into messages, & looked for the archived message dated 01/01/2010 ARCHIVE: Pontiac Preferred Owner Program & it is the last document...
CERTIFIED USED - 03/23/2010
CAN ANYONE GIVE ME A BULLETIN NUMBER OR MESSAGE NUMBER ON WHAT THE CERTIFIED USED WARRANTY COVERS.I REMEBER SEEING IT BUT DONT RECALL WHERE IT WAS. PLEASE HELP
Re: GWM -- GM SERVICE CERTIFICATES - 03/11/2010
THIS PERTICULAR VEHICLE IS AN 2004, THATS WHAT IS STRANGE - I HAVE DOUBLE CHECKED THE VIN ALSO TO MAKE SURE I ENTERED IT CORRECT
Re: GLOBAL WARRANTY (transistion) - 03/16/2010
... accounting department as well. They get a bulk dollar amount every time I submit claims (not sure what form this comes across on but it goes into the open receivables) , and they need it to see where to post the credits....
Re: Payments auto post? - 03/05/2010
[quote] Heather: Maybe I am losing my mind, but did I read somewhere that you can set up your system (ADP here) to automatically post your payments once they are accepted by GM? If so, is anyone doing it this way? [/quote] IM ON ADP AND HAVENT SEEN ANYTHING...
Re: HAS THIS HAPPENED TO ANYONE ELSE? - 02/20/2009
... put it in, dealership can install and claim. For an example see recall# 08157 for the HHR's. You don't need to do a claim as they generally set them to expire in a certain time frame with a provision to H-route for approval if it comes in after ...
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/10/2009
... PINION W/RELUCTOR) - ALSO I HAVE COMPARED PART GRP TO LABOR OP "EITHER LINKS BACK TO THE 4L60 OR DOESNT APPLY" -- IM SOOOOOOOOOOOOOO CONFUSED "ANY FURTHUR ASSISTANCE APPRECIATED"...
AUTO TRANS GEAR SHIFT LEVER ASSY (LABOR OP) - 03/09/2009
2007 AVEO -- KL1TG56657B186822 REPLACED PT#96801392 .. I CODES FOR K5120 .2 - TECH STATING THAT CANT POSSIBLY BE CORRECT, BUT I DONT SEE ANYTHING ELSE
Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 03/26/2009
The VIS says "Luxury Certified Preowned Limited Warranty, 72/100,000, but the question is "What does it cover?" There is no reference anywhere to give guidelines as to what is covered. One of the issues with the car is a battery. I don't think that GM...
Case add credit for GMPP - 03/17/2009
doing a case add credit for labor on a GMPP claim.used claim type 1 auth G.getting reject for proper authorization code required.do I need to call on this or use a different auth coode??
CLARIFICATION: BULLETIN #07-08-64-019 - 04/06/2009
... THE PART# LISTED DUE TO IT ONLY TAKES ALITTLE BIT & HE HAD SOME IN HIS STALL ----- I WAS CURIOUS WHAT EVERYONE ELSE DOES.... DONT CHARGE PART, CHARGE OUT PARTIAL, CHARGE OUT WHOLE THING ??????...
Re: CLARIFICATION: BULLETIN #07-08-64-019 - 04/07/2009
... uses. The first way was easier, just had to H route the first claim and explain to the avm what we were doing. Becky...
Re: WILL WE SURVIVE???? - 04/27/2009
... BE HANGING ON. WE HAVE 2 DEALERSHIPS AND BOTH ARE STILL SURVIVING. THANK GOD FOR THAT. DON'T KNOW WHAT I'D DO WITHOUT A JOB. GOOD LUCK TO ALL....
5 DIGIT FAIL CODE - 05/20/2009
I know you aren't suppose to swear...but I could have swore a read an email awhile ago about the reprogram dtcs. If you don't have one, your area rep cant autho it anymore. (like Hrouting it)Svc Mgr is having a tech meeting 2day and I wanted to be able...
REPLACING KEYS UNDER WARRANTY - 06/09/2009
... IN WORKMANSHIP OR DEFECTIVE IT SHOULD BE WARRANTY. I TOLD HIM AT NEARLY 20,000 MILES YOU THINK SHE WOULD HAVE DISCOVERED IT BY NOW. AND FOR ALL I KNOW SHE GOT IT STUCK IN HER FRONT DOOR! BUT, ALAS I DO NEED SOMETHING TO PROOVE MY WORDS, YOU GUYS GOT...
Re: CLAIM IN REVEIW? - 06/15/2009
YEA - MINE WAS A FUEL MODULE RECALL ON A COLORADO #08411 DONT KNOW WHY !!!
Re: GENERAL MOTORS LETTERS MAILED OUT FOR CLOSINGS - 05/18/2009
... a little while before we hear about the dealerships that closed. I don't think the closing dealers would advertise being closed due to the fact no one would probably want to buy from a dealer that is closing. The owner of the dealership I work at said...
May Newsletter Insert Correction - 05/19/2009
... does not apply to Claim Type I. It applies to Claim Type F which was featured the previous month. You may download a corrected version by selecting "Warranty Training" from the navigation menu at left and then clicking the "Warranty & The Technicia...
Forum - 05/13/2009
... are more expensive but they have fixed the vehicles. We claim them in Net and H-route them. But I would never put a cheaper rotor on the vehicle only a premium rotor and replace them in pairs. But Make sure you contact your AVM first!!!...
Claim Type C with labor - 05/07/2009
... the labor and net amount box turn gray. Should everything be put in the parts box then? That is what I did and Hrouted to my rep. For some reason only partial amount was paid and now he wants me to do a "D". that's okay for this time, but what about...
Re: PDI TIME FOR 2009 G3??? - 05/11/2009
[quote] Angelina: DOES ANYBODY KNOW WHAT NEW PONTIAC 2009 G3 PAYS?? 1.3 OR 1.4 LABOR TIME?? CANT FIND IT LISTED ANYWHERE. [/quote] If you go to SI (Service Information) and do the drill down by typing in the year, make and model you can go to Labor...
2010 CAMERO - 05/28/2009
... the paint, black of course, Tclaim here I come! Then with the request from GM to have all fluids documented on the PDI, my tech is throwing a tantrum. We are a SMALL town, the truck rolled through, and by the time it got to the dealership, three people...
Re: MASTER CYLINDER REPLACEMENT - 08/10/2009
... requirement of the procedure! The powers that be must have a magic touch and can get all the work done without any air getting into the system!...
Re: MASTER CYLINDER REPLACEMENT - 08/10/2009
Yes, usually it takes less time. I expect that H0700 is for a brake bleed that doesn't involve a part replacement? I'll have to remind myself to ask my AVM when next he visits.
Moving to ADP from Reynolds - 07/21/2009
... Is it windows based or do you punch in screen #'s like Reynolds, etc? Just some general info would be great. --I know we will be doing training from ADP before the switch, but like to try to get ahead of the game a bit. Thanks!...
Re: Moving to ADP from Reynolds - 07/21/2009
... and Reynolds. The Reynolds to ADP change I did Volvo and Jaguar. I have never done ADP with GM. I would choose Reynolds over ADP any day. It is so much more user friendly as far as Warranty goes. ADP is more of an accounting friendly program. To many...
Re: Lost Rep - 09/25/2009
... their is going to be a call center (in saginaw I believe) I think simialiar to the old days when you called Chicago for GMPP claims and they actaully did the Authorizing and push throughs. I hear there are some "conflicts" because your service parts...
CLARIFICATION: PROPER TECH LABOR TIME - 09/24/2009
... HORNS ---- NOW ---- IN THE PAST OUR REP HAS SAID "HE ONLY HAS TOTAL .3 ON THE JOB" SO THATS ALL YOU SHOULD CLAIM, BUT OTHERS SAY CLAIM .1 FOR THE SEPARATE DIAG TIME & .6 FOR THE ACTUAL REPAIR FOR A TOTAL OF .7 (I FEEL LIKE A PING PONG BALL GETTING SMACKED...
Mice Break-in - 09/11/2009
... "But I keep the doors locked how do they get in?" ------------------------------------------ Thank you "anonymous member" for sharing this great story!...
Re: Towing on a life time warr part ? - 09/16/2009
... op of the repair that was done as a net item with comments and h route it or use the correct way would be to use claim type C complaint MJ fail 98 the failed part numer and 0 in the parts cost. Labor op T2020 and net the cost of the towing. G authorize...
... put it in, dealership can install and claim. For an example see recall# 08157 for the HHR's. You don't need to do a claim as they generally set them to expire in a certain time frame with a provision to H-route for approval if it comes in after ...
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/10/2009
... PINION W/RELUCTOR) - ALSO I HAVE COMPARED PART GRP TO LABOR OP "EITHER LINKS BACK TO THE 4L60 OR DOESNT APPLY" -- IM SOOOOOOOOOOOOOO CONFUSED "ANY FURTHUR ASSISTANCE APPRECIATED"...
AUTO TRANS GEAR SHIFT LEVER ASSY (LABOR OP) - 03/09/2009
2007 AVEO -- KL1TG56657B186822 REPLACED PT#96801392 .. I CODES FOR K5120 .2 - TECH STATING THAT CANT POSSIBLY BE CORRECT, BUT I DONT SEE ANYTHING ELSE
Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 03/26/2009
The VIS says "Luxury Certified Preowned Limited Warranty, 72/100,000, but the question is "What does it cover?" There is no reference anywhere to give guidelines as to what is covered. One of the issues with the car is a battery. I don't think that GM...
Case add credit for GMPP - 03/17/2009
doing a case add credit for labor on a GMPP claim.used claim type 1 auth G.getting reject for proper authorization code required.do I need to call on this or use a different auth coode??
CLARIFICATION: BULLETIN #07-08-64-019 - 04/06/2009
... THE PART# LISTED DUE TO IT ONLY TAKES ALITTLE BIT & HE HAD SOME IN HIS STALL ----- I WAS CURIOUS WHAT EVERYONE ELSE DOES.... DONT CHARGE PART, CHARGE OUT PARTIAL, CHARGE OUT WHOLE THING ??????...
Re: CLARIFICATION: BULLETIN #07-08-64-019 - 04/07/2009
... uses. The first way was easier, just had to H route the first claim and explain to the avm what we were doing. Becky...
Re: WILL WE SURVIVE???? - 04/27/2009
... BE HANGING ON. WE HAVE 2 DEALERSHIPS AND BOTH ARE STILL SURVIVING. THANK GOD FOR THAT. DON'T KNOW WHAT I'D DO WITHOUT A JOB. GOOD LUCK TO ALL....
5 DIGIT FAIL CODE - 05/20/2009
I know you aren't suppose to swear...but I could have swore a read an email awhile ago about the reprogram dtcs. If you don't have one, your area rep cant autho it anymore. (like Hrouting it)Svc Mgr is having a tech meeting 2day and I wanted to be able...
REPLACING KEYS UNDER WARRANTY - 06/09/2009
... IN WORKMANSHIP OR DEFECTIVE IT SHOULD BE WARRANTY. I TOLD HIM AT NEARLY 20,000 MILES YOU THINK SHE WOULD HAVE DISCOVERED IT BY NOW. AND FOR ALL I KNOW SHE GOT IT STUCK IN HER FRONT DOOR! BUT, ALAS I DO NEED SOMETHING TO PROOVE MY WORDS, YOU GUYS GOT...
Re: CLAIM IN REVEIW? - 06/15/2009
YEA - MINE WAS A FUEL MODULE RECALL ON A COLORADO #08411 DONT KNOW WHY !!!
Re: GENERAL MOTORS LETTERS MAILED OUT FOR CLOSINGS - 05/18/2009
... a little while before we hear about the dealerships that closed. I don't think the closing dealers would advertise being closed due to the fact no one would probably want to buy from a dealer that is closing. The owner of the dealership I work at said...
May Newsletter Insert Correction - 05/19/2009
... does not apply to Claim Type I. It applies to Claim Type F which was featured the previous month. You may download a corrected version by selecting "Warranty Training" from the navigation menu at left and then clicking the "Warranty & The Technicia...
Forum - 05/13/2009
... are more expensive but they have fixed the vehicles. We claim them in Net and H-route them. But I would never put a cheaper rotor on the vehicle only a premium rotor and replace them in pairs. But Make sure you contact your AVM first!!!...
Claim Type C with labor - 05/07/2009
... the labor and net amount box turn gray. Should everything be put in the parts box then? That is what I did and Hrouted to my rep. For some reason only partial amount was paid and now he wants me to do a "D". that's okay for this time, but what about...
Re: PDI TIME FOR 2009 G3??? - 05/11/2009
[quote] Angelina: DOES ANYBODY KNOW WHAT NEW PONTIAC 2009 G3 PAYS?? 1.3 OR 1.4 LABOR TIME?? CANT FIND IT LISTED ANYWHERE. [/quote] If you go to SI (Service Information) and do the drill down by typing in the year, make and model you can go to Labor...
2010 CAMERO - 05/28/2009
... the paint, black of course, Tclaim here I come! Then with the request from GM to have all fluids documented on the PDI, my tech is throwing a tantrum. We are a SMALL town, the truck rolled through, and by the time it got to the dealership, three people...
Re: MASTER CYLINDER REPLACEMENT - 08/10/2009
... requirement of the procedure! The powers that be must have a magic touch and can get all the work done without any air getting into the system!...
Re: MASTER CYLINDER REPLACEMENT - 08/10/2009
Yes, usually it takes less time. I expect that H0700 is for a brake bleed that doesn't involve a part replacement? I'll have to remind myself to ask my AVM when next he visits.
Moving to ADP from Reynolds - 07/21/2009
... Is it windows based or do you punch in screen #'s like Reynolds, etc? Just some general info would be great. --I know we will be doing training from ADP before the switch, but like to try to get ahead of the game a bit. Thanks!...
Re: Moving to ADP from Reynolds - 07/21/2009
... and Reynolds. The Reynolds to ADP change I did Volvo and Jaguar. I have never done ADP with GM. I would choose Reynolds over ADP any day. It is so much more user friendly as far as Warranty goes. ADP is more of an accounting friendly program. To many...
Re: Lost Rep - 09/25/2009
... their is going to be a call center (in saginaw I believe) I think simialiar to the old days when you called Chicago for GMPP claims and they actaully did the Authorizing and push throughs. I hear there are some "conflicts" because your service parts...
CLARIFICATION: PROPER TECH LABOR TIME - 09/24/2009
... HORNS ---- NOW ---- IN THE PAST OUR REP HAS SAID "HE ONLY HAS TOTAL .3 ON THE JOB" SO THATS ALL YOU SHOULD CLAIM, BUT OTHERS SAY CLAIM .1 FOR THE SEPARATE DIAG TIME & .6 FOR THE ACTUAL REPAIR FOR A TOTAL OF .7 (I FEEL LIKE A PING PONG BALL GETTING SMACKED...
Mice Break-in - 09/11/2009
... "But I keep the doors locked how do they get in?" ------------------------------------------ Thank you "anonymous member" for sharing this great story!...
Re: Towing on a life time warr part ? - 09/16/2009
... op of the repair that was done as a net item with comments and h route it or use the correct way would be to use claim type C complaint MJ fail 98 the failed part numer and 0 in the parts cost. Labor op T2020 and net the cost of the towing. G authorize...
Re: Towing on a life time warr part ? - 09/16/2009
(Quote)Kristen:If the part warranty component caused the vehicle to require a tow, the tow should be claimed. The dollar amount ceiling for a tow is not published information. If the amount is excessive, it will reject and require H Route to the District...
Re: Body Side Molding replace - 08/26/2009
His reason for not paying? Part amount beyond authorizers limit. But, what is the limit? He doesn't know, or if he does, he won't say. My former AVM would help with almost any problem. I'm on my own with this one....
Re: Parts Missing From LPO Add-on DVD headrests - 11/19/2009
Tonia, who is doing your stripe installation now? We are having a devil of a time with the white ones, which seem to be made out of a different kind of material than the other colors. Thanks
Re: GLOBAL WARRANTY!! - 11/19/2009
... Warranty (GWM). Tonia: Yes, we have posted a GWM Cause and Complaint Codes card that may be downloaded within the Reference Cards area (which is located on the left side of the home page). ...
Re: sirius xm - 10/27/2009
... veh and install it and ship it. That he would be spinning his wheels trying to find out exactly what took out the cluster. He can't proove that it was the sirius or any one of the other gm modules in the vehicle. According to the tech GM's own modules...
Re: Debit Appeals - 10/28/2009
... I haven't heard the "H-route it" response lately at all. --For a Transportation debit appeal you do need to call DBC and follow the prompts for vehicle damage/transportation claims and they will start the process, then have you fax information in....
Re: New DVM - 10/30/2009
... parts and service). I think having a warranty specialist might actually be a good thing. It would be nice to have a direct contact person to talk to. Did everyone get that message? Will it be another "call center" or just one contact per deale...
Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 10/20/2009
I have tried connecting to that website several times -- never connects thru, is there any other links to that info ?? WE HAVE A VEHICLE IN OUR SHOP NOW & DONT KNOW WHAT IT COVERS
towing amount allowed? - 10/16/2009
Is there a limit as to how much you can claim on a T2020 labor op? I can't find any documentation as to a limit, and I had a claim reject for net item excessive. Thanks!
Re: Global Warranty Management - 10/14/2009
You need to go into Global Connect, scroll down to message area to "Search Messages" - then on the right side of the next screen you will see Ref#.... type in G_0000036855 hope this helps
Re: More Global Warranty questions - 02/03/2010
... you input the claims & click either the View PDF or Download Excel button to get your report. What ever claims were accepted will be paid the next day. For instance, if you input claims yesterday, your dealership will be paid today. It comes across...
Re: More Global Warranty questions - 02/03/2010
What system are you on? ADP, Reynolds? And no, I don't think it matters what time you input. Not sure if there is a cutoff time for claims to be processed the next day. It sounds like you have to set up your accounting part of your system to accept...
Re: More Global Warranty questions - 02/03/2010
... my claims thru them. I received my transaction summary report also, however, where is my proof of what I got paid? They can tell me all they want on the transaction summary report what I'm getting paid, but where is my proof? The old WINS statements...
Re: More Global Warranty questions - 02/03/2010
[quote] Shannon: I don't show anything about payment to the open parts account. Do I have to wait until we get the accounts receivable statement from GM on Monday? I have called GM Global, DBC, our rep, Autosoft, sorry but I think I am more confused...
Re: More Global Warranty questions - 02/04/2010
... the Global Warranty invoice on our open parts account until this morning. I now get to see what everyone was explaining. It is an invoice from vendor name "Warranty Operations/WIPRO", however, it shows a credit for the full amount you were to be paid...
Re: A Question for those on Global Warranty already - 02/05/2010
... been a few challenges, but the transition hasn't been too bad. A few things to consider prior to your switch- 1)make sure you have all of your Service Advisor & Technician GMIN input into ADP. (ADP can tell you where) 2)if you didn't get a copy of...
Re: PRE GLOBAL UNPAID CLAIMS AND REJECTS - 02/15/2010
MARK ! BOY DONT I FEEL SMALL RIGHT NOW, THAT WAS IT. THANKS A MIL
Re: 2006 Pontiac Solstice - 11/20/2009
... through perforation repair use the appropriate S5_ _ _ operation (depending on which door panel you are repairing)...
Question? Can you do recalls on salvage/branded vehicles, first one - 12/01/2009
I Have an Impala that has recall for spark plug wire retainers, noticed salvage/branded title. recall shows open can it be done?
Re: Excessive rental - 12/15/2009
... we tend to use the shuttle feature as the main mode of transportation for our dealership. We do have rental vehicles available, but our service manager likes to use them for customers who have extensive repairs only. Everyone else gets dropped off...
Re: two parts, two labor ops, but switched the parts..... - 12/28/2009
... Global Warranty, and not looking forward to using it. I'm the only one in the dealership that has done the training....should be interesting....
INTERMITTENT AIR BAG LIGHT 2010 CAMARO - 01/06/2010
... // GM ENGINEERING AWARE OF CONCERN & WORKING ON A FIX ...... HOW DO YOU CLAIM THE TECH TIME (WHAT LABOR OP) - WE DIDNT REPAIR ANYTHING, ITS NOT TRULY A NPF, SHOULD YOU CODE TO THE COMPONENT IN QUESTION ...
Training Requirements - 01/22/2008
Anybody have the GM messenge document number as it pretains to training requirements in 2008 to maintain authorizations. Thanks,
Re: 50/50 SPLIT - 01/31/2008
Yes, use the original labor op. The time would be 50% of the original, or sometimes when it won't compute, I put the labor dollars in manually. (same with the part price) I try to end up with the 50% amount in the final total to be submitted.
Re: goodwill Special Policy - 01/17/2008
... to be sent overnight. SOOOO do we still charge a fee. They have been charging $11. I dont know what to charge do i charge the $20 or $11 . Can someone help me out ????...
(Quote)Kristen:If the part warranty component caused the vehicle to require a tow, the tow should be claimed. The dollar amount ceiling for a tow is not published information. If the amount is excessive, it will reject and require H Route to the District...
Re: Body Side Molding replace - 08/26/2009
His reason for not paying? Part amount beyond authorizers limit. But, what is the limit? He doesn't know, or if he does, he won't say. My former AVM would help with almost any problem. I'm on my own with this one....
Re: Parts Missing From LPO Add-on DVD headrests - 11/19/2009
Tonia, who is doing your stripe installation now? We are having a devil of a time with the white ones, which seem to be made out of a different kind of material than the other colors. Thanks
Re: GLOBAL WARRANTY!! - 11/19/2009
... Warranty (GWM). Tonia: Yes, we have posted a GWM Cause and Complaint Codes card that may be downloaded within the Reference Cards area (which is located on the left side of the home page). ...
Re: sirius xm - 10/27/2009
... veh and install it and ship it. That he would be spinning his wheels trying to find out exactly what took out the cluster. He can't proove that it was the sirius or any one of the other gm modules in the vehicle. According to the tech GM's own modules...
Re: Debit Appeals - 10/28/2009
... I haven't heard the "H-route it" response lately at all. --For a Transportation debit appeal you do need to call DBC and follow the prompts for vehicle damage/transportation claims and they will start the process, then have you fax information in....
Re: New DVM - 10/30/2009
... parts and service). I think having a warranty specialist might actually be a good thing. It would be nice to have a direct contact person to talk to. Did everyone get that message? Will it be another "call center" or just one contact per deale...
Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 10/20/2009
I have tried connecting to that website several times -- never connects thru, is there any other links to that info ?? WE HAVE A VEHICLE IN OUR SHOP NOW & DONT KNOW WHAT IT COVERS
towing amount allowed? - 10/16/2009
Is there a limit as to how much you can claim on a T2020 labor op? I can't find any documentation as to a limit, and I had a claim reject for net item excessive. Thanks!
Re: Global Warranty Management - 10/14/2009
You need to go into Global Connect, scroll down to message area to "Search Messages" - then on the right side of the next screen you will see Ref#.... type in G_0000036855 hope this helps
Re: More Global Warranty questions - 02/03/2010
... you input the claims & click either the View PDF or Download Excel button to get your report. What ever claims were accepted will be paid the next day. For instance, if you input claims yesterday, your dealership will be paid today. It comes across...
Re: More Global Warranty questions - 02/03/2010
What system are you on? ADP, Reynolds? And no, I don't think it matters what time you input. Not sure if there is a cutoff time for claims to be processed the next day. It sounds like you have to set up your accounting part of your system to accept...
Re: More Global Warranty questions - 02/03/2010
... my claims thru them. I received my transaction summary report also, however, where is my proof of what I got paid? They can tell me all they want on the transaction summary report what I'm getting paid, but where is my proof? The old WINS statements...
Re: More Global Warranty questions - 02/03/2010
[quote] Shannon: I don't show anything about payment to the open parts account. Do I have to wait until we get the accounts receivable statement from GM on Monday? I have called GM Global, DBC, our rep, Autosoft, sorry but I think I am more confused...
Re: More Global Warranty questions - 02/04/2010
... the Global Warranty invoice on our open parts account until this morning. I now get to see what everyone was explaining. It is an invoice from vendor name "Warranty Operations/WIPRO", however, it shows a credit for the full amount you were to be paid...
Re: A Question for those on Global Warranty already - 02/05/2010
... been a few challenges, but the transition hasn't been too bad. A few things to consider prior to your switch- 1)make sure you have all of your Service Advisor & Technician GMIN input into ADP. (ADP can tell you where) 2)if you didn't get a copy of...
Re: PRE GLOBAL UNPAID CLAIMS AND REJECTS - 02/15/2010
MARK ! BOY DONT I FEEL SMALL RIGHT NOW, THAT WAS IT. THANKS A MIL
Re: 2006 Pontiac Solstice - 11/20/2009
... through perforation repair use the appropriate S5_ _ _ operation (depending on which door panel you are repairing)...
Question? Can you do recalls on salvage/branded vehicles, first one - 12/01/2009
I Have an Impala that has recall for spark plug wire retainers, noticed salvage/branded title. recall shows open can it be done?
Re: Excessive rental - 12/15/2009
... we tend to use the shuttle feature as the main mode of transportation for our dealership. We do have rental vehicles available, but our service manager likes to use them for customers who have extensive repairs only. Everyone else gets dropped off...
Re: two parts, two labor ops, but switched the parts..... - 12/28/2009
... Global Warranty, and not looking forward to using it. I'm the only one in the dealership that has done the training....should be interesting....
INTERMITTENT AIR BAG LIGHT 2010 CAMARO - 01/06/2010
... // GM ENGINEERING AWARE OF CONCERN & WORKING ON A FIX ...... HOW DO YOU CLAIM THE TECH TIME (WHAT LABOR OP) - WE DIDNT REPAIR ANYTHING, ITS NOT TRULY A NPF, SHOULD YOU CODE TO THE COMPONENT IN QUESTION ...
Training Requirements - 01/22/2008
Anybody have the GM messenge document number as it pretains to training requirements in 2008 to maintain authorizations. Thanks,
Re: 50/50 SPLIT - 01/31/2008
Yes, use the original labor op. The time would be 50% of the original, or sometimes when it won't compute, I put the labor dollars in manually. (same with the part price) I try to end up with the 50% amount in the final total to be submitted.
Re: goodwill Special Policy - 01/17/2008
... to be sent overnight. SOOOO do we still charge a fee. They have been charging $11. I dont know what to charge do i charge the $20 or $11 . Can someone help me out ????...
Re: NON LISTING IN THE PART-LABOR OP GROUP GUIDE - 01/02/2008
I would have go at "wiring and connectors" for the area that is affected. I don't believe there is a labor op for the block, other than fuse block. Brian
DEX-COOL PROTECTION - 04/04/2008
2006 EQUINOX - 2CNDL63F766089122 - MILES 29,703 WHILE DOING A 30,000 MILE SERVICE, THE TECH FOUND THE COOLANT PROTECTION AT 0*F -- PERFORMED COOLANT FLUSH....... MY ADVISOR IS TELLING ME THIS IS WARRANTY ?!?!?
Re: COMPLAINT & FAIL CODES - 04/09/2008
I do wish that the managers/foremen, etc, would hold accountable the techs and advisors for the documentation. It is brought up at every shop meeting and mentioned around here almost daily, but the folks responsible are not penalized in any way when the...
Re: Rejected Claim - 03/07/2008
... used an RO # it will automatically load it for you. It is easy to deal with rejected claims. What is everyone else using?...
Part Group to Labor op - 01/21/2008
Sometimes there is a part number that just doesn't have a corresponding labor op, and no cross-over in the Parts Group listing. I have such a part number #15924723, Lid, part group 16.585. Claim rejected for Part number incompatible (lab op C2712) An...
Re: 04-06-03-013A CLARIFICATION - 03/17/2008
... part on the line. If a $10 part took out a $250 part you have to claim the $10 part so GM knows what the real failed part was. The $250 part didn't fail by itself, took the $10 part to make it do so. Jodi...
What Would You Do? 04/08 - 04/21/2008
... Chrysler 300 had a concern with the operation of their driver side power seat mechanism. The seat would not move in the forward direction. The technician diagnosed the concern to an open in the wiring under the driver seat. In an effort to determine...
Re: Freon? - 05/01/2008
[quote] Kristen: There is no documented ceiling on the net item field amount. [/quote] Then how do we get net amount excessive as an error? Just curious
Net Item - 05/01/2008
There is a definite ceiling to what may be claimed, it is just not documented or published. Additionally, be sure to confirm that you have selected the correct labor operation. If the claim rejects for net excessive and claim data is accurate, h route...
Re: COMPONENT LETTER - 05/16/2008
... 2008) "Revised Dealer Empowerment Template & Supporting Documents" (search archived messages for your region). ...
REPLACEMENT WHEELS - 05/22/2008
... THE PRICE TRANSWHEEL CHARGED US. I KNOW I'VE SEEN SOMETHING ABOUT THIS SOMEWHERE BUT CAN'T TRACK DOWN THE INFO. THANKS IN ADVANCE....
Re: MARK OF EXCELLENCE QUESTION - 05/21/2008
... no requirement which was wrong. --At least this eliminates one possibility. I find it easiest to download the pdf version of the P&P manual and leave it open-the search function in the pdf version makes it easy to find most answers....
Re: BATTERY (CONFUSION) - 05/23/2008
[/quote]You mean the sticker that comes on the battery, right? And no, battery claims aren't fun...ha! [/quote] Yea, the sticker. The techs just love doing that!
Re: Collateral Damage - 06/11/2008
[quote] GMNL14906: The second one sounds like a come-back that never left! [/quote] OMG! That is exactly what I thought! I said we should not try to pay the 1st tech, as he didn't fix it! The problem is our AVM has told us we MUST try to refinish rotors...
Re: Taking a Poll - 06/10/2008
I don't mind answering! Sometimes theres a lot of good come from these. I attempted to get a group of W/A's in our area together but nobody was interested. Too bad, two heads are better than one! I spent 41 years as a technician, business owner/operator...
Re: OVERNIGHT / LOCAL FREIGHT - 06/02/2008
For more info you can check bulletin 99-00-89-021 although it doesn't really spell out coverage either. I have been told that past base warranty Claim Type B,C,N and goodwill are eligible. Special Policy and Recalls are not. Haven't had any problems...
Re: MARK OF EXCELLENCE QUESTION - 05/29/2008
... up type of service other, service advisor, etc. doesn't really affect the question selection from what I've been told-it's all random....
Water leaks - 09/24/2007
I only use B5410 when the leak is a body seam. I use the labor op for the offending or damaged part or area, eg: windshield seal, or door seal, etc. It never pays enough, but when H routed with comments describing the leak, never fails to pay. Brian
Forum - 09/19/2007
I don't for sure about anything in P & P. I would pick one side and make sure that the failed part is for the same side as the LOP and then H-route the OLH. If you have authorization for authorization code E and P you will need to apply these auth codes...
Water Leaks - 09/19/2007
... the body (i.e.- cowl, firewall, a-pillar, etc) but have found something around the windshield. What is the proper way to code this for example: 2007 Silverado, 8118 miles, water all over the floorboard. Tech pulled up carpet to dry & did water test....
Forum - 09/19/2007
I have not dealt with any water leaks yet, but I would call into the DBC and ask them which LOP to use and how much OLH you could claim. I always start with the actual punch time. You can always go down from there. I usually get pretty good results when...
Module Reprogramming - 11/29/2007
... Information, Programming, Set UP. Specifically the "Learn Procedure" area on page 4 of the document. In some instances it is necessary to learn a component after performing a programming event; according to the bulletin this additional time is not applicable...
Re: WINS E-Claims - 12/20/2007
I have never used E-claims. I use our DSP in-house system. From what i have seen, it's easier to use our DSP than what E-claims looks to be. The in house system already enters the VIN, RO, date and all that kind of stuff. Why type it manually if you...
BODY SHOP REPAIR - 12/13/2007
2004 SILVERADO VIN#1GCEC14T24Z142312 (TROUBLE LOCATING OP) WE SENT TO BODY SHOP: RIGHT REAR 1/4 PANEL CRACKING AT BRACKET.... REPLACED-PAINTED PT#15758520/FENDER, REPLACED PT#15760014/MOLDING ----- BY VIN: PULLED UP "REFINISH RIGHT QUARTER "DOESNT LIST...
Sherry - 12/11/2007
Thanks for all this info. It has helped alot, one question....the tech doesn't get the .2 admin. allowance so do I need to book 2 different lines? One to pay the tech. and one for the admin? If not where do I input the .2 admin allowance? Thanks, I'm...
I would have go at "wiring and connectors" for the area that is affected. I don't believe there is a labor op for the block, other than fuse block. Brian
DEX-COOL PROTECTION - 04/04/2008
2006 EQUINOX - 2CNDL63F766089122 - MILES 29,703 WHILE DOING A 30,000 MILE SERVICE, THE TECH FOUND THE COOLANT PROTECTION AT 0*F -- PERFORMED COOLANT FLUSH....... MY ADVISOR IS TELLING ME THIS IS WARRANTY ?!?!?
Re: COMPLAINT & FAIL CODES - 04/09/2008
I do wish that the managers/foremen, etc, would hold accountable the techs and advisors for the documentation. It is brought up at every shop meeting and mentioned around here almost daily, but the folks responsible are not penalized in any way when the...
Re: Rejected Claim - 03/07/2008
... used an RO # it will automatically load it for you. It is easy to deal with rejected claims. What is everyone else using?...
Part Group to Labor op - 01/21/2008
Sometimes there is a part number that just doesn't have a corresponding labor op, and no cross-over in the Parts Group listing. I have such a part number #15924723, Lid, part group 16.585. Claim rejected for Part number incompatible (lab op C2712) An...
Re: 04-06-03-013A CLARIFICATION - 03/17/2008
... part on the line. If a $10 part took out a $250 part you have to claim the $10 part so GM knows what the real failed part was. The $250 part didn't fail by itself, took the $10 part to make it do so. Jodi...
What Would You Do? 04/08 - 04/21/2008
... Chrysler 300 had a concern with the operation of their driver side power seat mechanism. The seat would not move in the forward direction. The technician diagnosed the concern to an open in the wiring under the driver seat. In an effort to determine...
Re: Freon? - 05/01/2008
[quote] Kristen: There is no documented ceiling on the net item field amount. [/quote] Then how do we get net amount excessive as an error? Just curious
Net Item - 05/01/2008
There is a definite ceiling to what may be claimed, it is just not documented or published. Additionally, be sure to confirm that you have selected the correct labor operation. If the claim rejects for net excessive and claim data is accurate, h route...
Re: COMPONENT LETTER - 05/16/2008
... 2008) "Revised Dealer Empowerment Template & Supporting Documents" (search archived messages for your region). ...
REPLACEMENT WHEELS - 05/22/2008
... THE PRICE TRANSWHEEL CHARGED US. I KNOW I'VE SEEN SOMETHING ABOUT THIS SOMEWHERE BUT CAN'T TRACK DOWN THE INFO. THANKS IN ADVANCE....
Re: MARK OF EXCELLENCE QUESTION - 05/21/2008
... no requirement which was wrong. --At least this eliminates one possibility. I find it easiest to download the pdf version of the P&P manual and leave it open-the search function in the pdf version makes it easy to find most answers....
Re: BATTERY (CONFUSION) - 05/23/2008
[/quote]You mean the sticker that comes on the battery, right? And no, battery claims aren't fun...ha! [/quote] Yea, the sticker. The techs just love doing that!
Re: Collateral Damage - 06/11/2008
[quote] GMNL14906: The second one sounds like a come-back that never left! [/quote] OMG! That is exactly what I thought! I said we should not try to pay the 1st tech, as he didn't fix it! The problem is our AVM has told us we MUST try to refinish rotors...
Re: Taking a Poll - 06/10/2008
I don't mind answering! Sometimes theres a lot of good come from these. I attempted to get a group of W/A's in our area together but nobody was interested. Too bad, two heads are better than one! I spent 41 years as a technician, business owner/operator...
Re: OVERNIGHT / LOCAL FREIGHT - 06/02/2008
For more info you can check bulletin 99-00-89-021 although it doesn't really spell out coverage either. I have been told that past base warranty Claim Type B,C,N and goodwill are eligible. Special Policy and Recalls are not. Haven't had any problems...
Re: MARK OF EXCELLENCE QUESTION - 05/29/2008
... up type of service other, service advisor, etc. doesn't really affect the question selection from what I've been told-it's all random....
Water leaks - 09/24/2007
I only use B5410 when the leak is a body seam. I use the labor op for the offending or damaged part or area, eg: windshield seal, or door seal, etc. It never pays enough, but when H routed with comments describing the leak, never fails to pay. Brian
Forum - 09/19/2007
I don't for sure about anything in P & P. I would pick one side and make sure that the failed part is for the same side as the LOP and then H-route the OLH. If you have authorization for authorization code E and P you will need to apply these auth codes...
Water Leaks - 09/19/2007
... the body (i.e.- cowl, firewall, a-pillar, etc) but have found something around the windshield. What is the proper way to code this for example: 2007 Silverado, 8118 miles, water all over the floorboard. Tech pulled up carpet to dry & did water test....
Forum - 09/19/2007
I have not dealt with any water leaks yet, but I would call into the DBC and ask them which LOP to use and how much OLH you could claim. I always start with the actual punch time. You can always go down from there. I usually get pretty good results when...
Module Reprogramming - 11/29/2007
... Information, Programming, Set UP. Specifically the "Learn Procedure" area on page 4 of the document. In some instances it is necessary to learn a component after performing a programming event; according to the bulletin this additional time is not applicable...
Re: WINS E-Claims - 12/20/2007
I have never used E-claims. I use our DSP in-house system. From what i have seen, it's easier to use our DSP than what E-claims looks to be. The in house system already enters the VIN, RO, date and all that kind of stuff. Why type it manually if you...
BODY SHOP REPAIR - 12/13/2007
2004 SILVERADO VIN#1GCEC14T24Z142312 (TROUBLE LOCATING OP) WE SENT TO BODY SHOP: RIGHT REAR 1/4 PANEL CRACKING AT BRACKET.... REPLACED-PAINTED PT#15758520/FENDER, REPLACED PT#15760014/MOLDING ----- BY VIN: PULLED UP "REFINISH RIGHT QUARTER "DOESNT LIST...
Sherry - 12/11/2007
Thanks for all this info. It has helped alot, one question....the tech doesn't get the .2 admin. allowance so do I need to book 2 different lines? One to pay the tech. and one for the admin? If not where do I input the .2 admin allowance? Thanks, I'm...
Forum - 09/19/2007
... for incidental loss of use, trip interruption, (max. $500). MWHITE is correct in required documentation necessary to support the use of the operation. Simply stating goodwill or customer satisfaction is not adequate!...
Re: ADMINISTRATIVE ALLOWANCE - 08/22/2008
... AS WELL. WE ALWAYS PAY THE SERVICE MGR'S #. NOT THE TECH. I GUESS IT GOES TO OUR SHOP BOTTOM DOLLAR....
cant think.....argh - 08/25/2008
2006 Silverado, no cold air blowing out of pass side intermittent-tech found 2 actuators (right & left temp door)failed. D1811 at 2.4, .3 diag OLH for other side & HRoute? My mind is failing me........help
Re: GLOBAL WARRANTY - 08/22/2008
[quote] Christalyn: The biggest changes will be the real time response(reject immediately) [/quote] From what I have read it looks like whether you submit through your DMS or on Web based app the claim will be available the next day on the Web based...
Electronic Exchange administrative allowance increase - 08/26/2008
Reference # G_0000010527 Effective September 1, 2008 the net amount portion of the Electronic Exchange Program Administrative allowance will increase from $20 to $25. (don't forget the 0.2 hrs admin allowance also!)
Re: ACTUAL TIME VS TIME GUIDE TIME - 08/27/2008
... may be paid the variable (0-0.3 hours) diagnostic time. Therefore, regular labor hours claimed would be up to 2.2 hours. The 3 C's must be documented on all repair orders, including the technicians cause of failure and correction performed....
Re: RENTAL AND COURTESY TRANSPORTATION ON SAME RO? - 08/07/2008
F.Y.I. I HAVE HAD THEM GET PAID --- EXAMPLE OF MY COMMENTS HAVE BEEN..... 7/8/08 8:15AM COURTESY RIDE HOME, VEHICLE DOWN, CUSTOMER PUT IN RENTAL 7/8/08 3:30PM FOR 2 DAYS ---- & H-ROUTE GOOD LUCK
Re: GlobalConnect inop - 09/30/2008
Yes, and then to top it off, R&R was down this morning.....ihatecomputerswithapassion.... Have a wonderful day!
Transportation claims - 09/30/2008
... it, then let them know so they could come pick it up. I will take ANY help with this - never have done one before to this extent. We do have all the damage codes already, to that is out of the way. Vehicle sustained damage to front, rear, grill, trailer...
PARTS REPLACEMENT - 09/03/2008
I am needing help on submitting a parts replacement on a vehicle that is still covered under 36,36,000. I have tried ct B, auth G, but that doesn't work. What should I do? Thanks
Re: parts warranty on seal and gaskets - 09/10/2008
reference documnet WIW20050043. Effective with the same credit cycle claims for the replacement of Seals and Gaskets will require wholesale authorization for Claim Type B. This change applies only to labor operations that cover the replacement of the...
Re: Any other Toyota Admins out there. - 09/11/2008
... the submission screen. No one at Toyota ever reads it. They will reject a claim and want to know what the z time is for and it says right in my CCR "see comments for Z time". It's good to know it's not just me that feels this way.. lol...
Re: Global Warranty - 09/11/2008
I have done all that Global Warranty training and by the time it is put into effect, I will have forgotten more than I learned! I have just had to add all the duties that the Admin assistant did, payroll, etc. to my day. Beginning to get overloaded.....I...
Re: Tire Claim - 07/15/2008
[quote] GMNL24814: You cannot get the alignment paid until the tire claim pays. Once you have been paid for the tires, do a claim type D (add credit) for the alignment dollars using the tire labor operation. I do about 15-20 tire claims a month, easy...
Re: Tire Claim - 07/15/2008
... OF REPLACEMENT AT THAT MILEAGE. THE ALIGNMENT HAS TO BE AN ADD CREDIT TO THAT DUE TO THE MILEAGE. WHAT KIND OF TIRES ARE THEY?? ...
Re: Over The Counter Part Warranties - 07/10/2008
[quote] KRISTINE: ON CT-B YOU DON'T NEED A VIN TO SUBMIT [/quote] How do you submit a claim in WINS without a VIN?
Re: Taking a Poll - 06/16/2008
... have you worked with, and who are they? Chevy & Cadillac 3. Did you have any training? If so, what kind and by whom? I attend all the Gm training I can get to, our comptroller has been a great source of info too. 4. Where do you find the best information...
Re: What is the correct procedure? - 06/23/2008
I generally try to run one line --if there are extra parts/labor h-route with comments. It seems GM needs to work on those sliding doors -we see a lot of problems with them also.
AUTH B - 08/11/2008
... A CONNECTOR ON THE INPUT SPEED SENSOR LABOR OP N6629. ABS LIGHT WAS CAUSED BY A CONNECTOR IN THE DOOR LABOR OP N6624. WHICH LINE SHOULD I USE AUTH B. THE FIRST, SECOND OR BOTH. IN THE PAST I HAVE JUST PUT AUTH B ON BOTH. BUT I AM NOT SURE IF THIS IS...
Re: Bulletin #02-06-04-037D for Restricted/Blocked Evap Vent Path Code - 07/21/2008
... (after the date of the ro write-up) so the parts were totaling higher then should have been .... what I usually do when i have a parts price issue is, go into dealerworld parts epic & print copies showing what the correct price at that time of repair...
Re: cadillac premium care - 07/21/2008
... front and rear and cannot be rotated. Labor ops are in Cares Manual latest version 2004. Sorry, I don't remember where I got it, somewhere on Dealerworld. Also if VISS says they have premium care then oil change and air and cabin filters are covered....
AUTHORIZATIONS - 07/31/2008
... THE RO'S GET TO ME. I HAVE GIVEN THEM "CHEAT SHEETS" THAT EXPLAIN EACH AUTHORIZATION CODE AND WHAT THEY SHOULD LOOK AT BEFORE TURNING IN ORDERS. ANY SUGGESTIONS OR WAYS THAT WORK FOR YOU WOULD HELP ME GREATLY. I AM JUST TO THE POINT OF PURE FRUSTRATION...
Re: PLASTIC GRILLE LATCH - LABOR OP ?? (GMC ACADIA) - 07/29/2008
LABOR OP #C4011 DOESNT COME UP UNDER THAT VIN# -- I TRIED QUARTER PANEL & ALL THAT COMES UP IS: RIGHT OR LEFT UPPER QUARTER TRIM PANEL (VIN 1GKEV237X7J165851)
Re: REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
[quote] Mark: Have you tried calling DBC--always my LAST resort! ;-) [/quote] DBC= Don't bother calling...... LOL!
Re: Add to unpaid claim? - 12/31/2008
Thanks Rhonda, What I'm wondering though is if the Warranty System will see it as a duplicate claim or take the last submission as the good one? Anyone done it before?
... for incidental loss of use, trip interruption, (max. $500). MWHITE is correct in required documentation necessary to support the use of the operation. Simply stating goodwill or customer satisfaction is not adequate!...
Re: ADMINISTRATIVE ALLOWANCE - 08/22/2008
... AS WELL. WE ALWAYS PAY THE SERVICE MGR'S #. NOT THE TECH. I GUESS IT GOES TO OUR SHOP BOTTOM DOLLAR....
cant think.....argh - 08/25/2008
2006 Silverado, no cold air blowing out of pass side intermittent-tech found 2 actuators (right & left temp door)failed. D1811 at 2.4, .3 diag OLH for other side & HRoute? My mind is failing me........help
Re: GLOBAL WARRANTY - 08/22/2008
[quote] Christalyn: The biggest changes will be the real time response(reject immediately) [/quote] From what I have read it looks like whether you submit through your DMS or on Web based app the claim will be available the next day on the Web based...
Electronic Exchange administrative allowance increase - 08/26/2008
Reference # G_0000010527 Effective September 1, 2008 the net amount portion of the Electronic Exchange Program Administrative allowance will increase from $20 to $25. (don't forget the 0.2 hrs admin allowance also!)
Re: ACTUAL TIME VS TIME GUIDE TIME - 08/27/2008
... may be paid the variable (0-0.3 hours) diagnostic time. Therefore, regular labor hours claimed would be up to 2.2 hours. The 3 C's must be documented on all repair orders, including the technicians cause of failure and correction performed....
Re: RENTAL AND COURTESY TRANSPORTATION ON SAME RO? - 08/07/2008
F.Y.I. I HAVE HAD THEM GET PAID --- EXAMPLE OF MY COMMENTS HAVE BEEN..... 7/8/08 8:15AM COURTESY RIDE HOME, VEHICLE DOWN, CUSTOMER PUT IN RENTAL 7/8/08 3:30PM FOR 2 DAYS ---- & H-ROUTE GOOD LUCK
Re: GlobalConnect inop - 09/30/2008
Yes, and then to top it off, R&R was down this morning.....ihatecomputerswithapassion.... Have a wonderful day!
Transportation claims - 09/30/2008
... it, then let them know so they could come pick it up. I will take ANY help with this - never have done one before to this extent. We do have all the damage codes already, to that is out of the way. Vehicle sustained damage to front, rear, grill, trailer...
PARTS REPLACEMENT - 09/03/2008
I am needing help on submitting a parts replacement on a vehicle that is still covered under 36,36,000. I have tried ct B, auth G, but that doesn't work. What should I do? Thanks
Re: parts warranty on seal and gaskets - 09/10/2008
reference documnet WIW20050043. Effective with the same credit cycle claims for the replacement of Seals and Gaskets will require wholesale authorization for Claim Type B. This change applies only to labor operations that cover the replacement of the...
Re: Any other Toyota Admins out there. - 09/11/2008
... the submission screen. No one at Toyota ever reads it. They will reject a claim and want to know what the z time is for and it says right in my CCR "see comments for Z time". It's good to know it's not just me that feels this way.. lol...
Re: Global Warranty - 09/11/2008
I have done all that Global Warranty training and by the time it is put into effect, I will have forgotten more than I learned! I have just had to add all the duties that the Admin assistant did, payroll, etc. to my day. Beginning to get overloaded.....I...
Re: Tire Claim - 07/15/2008
[quote] GMNL24814: You cannot get the alignment paid until the tire claim pays. Once you have been paid for the tires, do a claim type D (add credit) for the alignment dollars using the tire labor operation. I do about 15-20 tire claims a month, easy...
Re: Tire Claim - 07/15/2008
... OF REPLACEMENT AT THAT MILEAGE. THE ALIGNMENT HAS TO BE AN ADD CREDIT TO THAT DUE TO THE MILEAGE. WHAT KIND OF TIRES ARE THEY?? ...
Re: Over The Counter Part Warranties - 07/10/2008
[quote] KRISTINE: ON CT-B YOU DON'T NEED A VIN TO SUBMIT [/quote] How do you submit a claim in WINS without a VIN?
Re: Taking a Poll - 06/16/2008
... have you worked with, and who are they? Chevy & Cadillac 3. Did you have any training? If so, what kind and by whom? I attend all the Gm training I can get to, our comptroller has been a great source of info too. 4. Where do you find the best information...
Re: What is the correct procedure? - 06/23/2008
I generally try to run one line --if there are extra parts/labor h-route with comments. It seems GM needs to work on those sliding doors -we see a lot of problems with them also.
AUTH B - 08/11/2008
... A CONNECTOR ON THE INPUT SPEED SENSOR LABOR OP N6629. ABS LIGHT WAS CAUSED BY A CONNECTOR IN THE DOOR LABOR OP N6624. WHICH LINE SHOULD I USE AUTH B. THE FIRST, SECOND OR BOTH. IN THE PAST I HAVE JUST PUT AUTH B ON BOTH. BUT I AM NOT SURE IF THIS IS...
Re: Bulletin #02-06-04-037D for Restricted/Blocked Evap Vent Path Code - 07/21/2008
... (after the date of the ro write-up) so the parts were totaling higher then should have been .... what I usually do when i have a parts price issue is, go into dealerworld parts epic & print copies showing what the correct price at that time of repair...
Re: cadillac premium care - 07/21/2008
... front and rear and cannot be rotated. Labor ops are in Cares Manual latest version 2004. Sorry, I don't remember where I got it, somewhere on Dealerworld. Also if VISS says they have premium care then oil change and air and cabin filters are covered....
AUTHORIZATIONS - 07/31/2008
... THE RO'S GET TO ME. I HAVE GIVEN THEM "CHEAT SHEETS" THAT EXPLAIN EACH AUTHORIZATION CODE AND WHAT THEY SHOULD LOOK AT BEFORE TURNING IN ORDERS. ANY SUGGESTIONS OR WAYS THAT WORK FOR YOU WOULD HELP ME GREATLY. I AM JUST TO THE POINT OF PURE FRUSTRATION...
Re: PLASTIC GRILLE LATCH - LABOR OP ?? (GMC ACADIA) - 07/29/2008
LABOR OP #C4011 DOESNT COME UP UNDER THAT VIN# -- I TRIED QUARTER PANEL & ALL THAT COMES UP IS: RIGHT OR LEFT UPPER QUARTER TRIM PANEL (VIN 1GKEV237X7J165851)
Re: REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
[quote] Mark: Have you tried calling DBC--always my LAST resort! ;-) [/quote] DBC= Don't bother calling...... LOL!
Re: Add to unpaid claim? - 12/31/2008
Thanks Rhonda, What I'm wondering though is if the Warranty System will see it as a duplicate claim or take the last submission as the good one? Anyone done it before?
Re: DIRECT COAST CLUTCH LABOR TIME - 12/31/2008
Doesn't appear to be another labor op. I looked in SI. K7581 - 6.9, .5 diag. Brian
Re: PDI-ADVANCED 2-WAY REMOTE START - 12/19/2008
[quote] Rhonda: KRISTEN: SHOULD THIS BE DONE ON AN RO ??? [/quote] Our dealership charges the labor amount on a RO and then charges it internal for all ADI. We then match up the payments on the parts invoice when the ADI's are paid.
CUSTOMERS SIGNATURES - 01/20/2009
I HAVE A QUESTION FOR ALL OF YOU, HOPE YOU CAN GIVE SOME INSIGHT. HOPE THIS DOESN'T SOUND "STUPID". I BELIVE THAT ALL CUSTOMERS THAT ENTER YOUR SERVICE DRIVE SHOULD HAVE AN INITIAL WRITE UP SHEET SHOWING ALL THE CUSTOMERS COMPLAINTS AND IT SHOULD BE SIGNED...
Re: CUSTOMERS SIGNATURES - 01/20/2009
... must state the reason and sign the repair order. Any alternative customer concern/ signature document such as an early-bird envelope must be retained. Electronic signatures are also acceptable. On dealer owned vehicles, including new and used vehicles...
Re: Rental Cars - 10/20/2008
[quote] GMNL01078: If you go to reference cards on the forum. And go down to GM Rental Allowance Guidelines, there is a download and it will bring up the rental fees, and makes of the cars. Hope this will help you out. [/quote] This reference card has...
Re: GMPP AND TAXES - 10/22/2008
[quote] Ken: In the warranty news letter August 2008 page 3 is a list of states that no longer include tax on the deductible paymnet.effective 8/1/2008. [/quote] Article reference: GM Messenger Document #: VSS20081523
Re: RADIO B CLAIM - 10/27/2008
If it was an exchange you could run as claim type B, being that it was sent in and repaired I don't think you can do a warranty claim on it (not positive on this). I know one time I talked to the repairer and they paid for the labor to R-R. Anyone...
Re: RADIO B CLAIM - 10/27/2008
[quote] Mark: If it was an exchange you could run as claim type B, being that it was sent in and repaired I don't think you can do a warranty claim on it (not positive on this). [/quote] My thought was that the repairing of the second radio is a b claim...
RADIO PROGRAMMING WARRANTY CLAIM CODES - 10/13/2008
... Programming Warranty Claim Code be input into the failure code field when submitting a claim, but what do you do when the radio is replaced but does not require programming with SPS and just needs to be set up using Tech 2? You don't get a print out...
Re: OPTION CODE VAT - DEALER INSTALLED CHROME GRILLE - 10/06/2008
VAT Silverado Grille-Chrome Surround w/ Chrome Mesh LD/HD $21 LD$35 HD from previously mentioned document.
Re: GMPP AND TAXES - 10/09/2008
[quote] Christalyn: I am under the impression that if you tax the parts on gmpp and then tax the deductible, you are double taxing the deduct. portion. [/quote] Ok I sort of have a answer to my own question. I guess the tax on the deduct. is a use...
Re: Courtesy delivery (dropship) PDI - 09/24/2008
... delivery doesn't pay when you submit it call dbc some are ineligible, but I couldn't tell you what the criteria is. From my experience wheels deliveries do pay pdi when submitted. ...
Re: 09 Silverado w/rear camera - 11/12/2008
Probably should do a product field report on this issue.ref doc#02-00-89-002G.there is phone# at bottom of form.1-888-274-4185 might be able to tell you how to submitt for this.
Re: DUAL HEADREST DVD - 10/30/2008
... FROM ADI AT $70.00 AN HOUR. THERE IS A BULLETIN #08-00-89-005B THAT SHOULD EXPLAIN EVERYTHING. YOU SHOULD BE GETTING REIMBURSED THROUGH YOUR OPEN PARTS ACCOUNT....
Re: Where is everyone? - 11/06/2008
Here we are! But, doing multiple tasks, helping out with other stuff since we have lost several staff members . Things are slow here on the west coast. Hope it picks up soon! Hang in there folks! Think positive! Brian
Re: DUAL HEADREST DVD - 10/30/2008
... Operations / Service Operations / G_0000012187 9-24-08 global connect message We've never done one and hope we never do. [/quote] According to the above message the UJ5 option reimburses $70.00. Which is one hour at the ADI rate....
SES lite on, P0172,P0175 set for fuel trim; Labor Op? - 12/05/2008
... a battery of tests that need to be performed. Can't use J6354 because there's no reprogramming done, but Tech II is involved. I've got two of these and can't think which labor op to use! Obvious "H" route situation as hours are in the 2.0 range. An...
Re: DUAL HEADREST DVD - 10/16/2008
Check this out. It's all I could find that shows anything on the pdi or accessory adds. Service / Service / Service Operations / Service Operations / G_0000012187 9-24-08 global connect message We've never done one and hope we never do.
A Reported Abduction - 01/23/2009
... the situation to the cop and he had a good laugh. The moral of the story is... be careful of what or who you put in your trunk - this really happened. ----------------------------------------------- Thank You Norma Pennington, in Coeburn, VA for y...
Re: CUSTOMERS SIGNATURES - 01/20/2009
I can't say what the GM requirement is about signatures for sure, but here's what the company lawyers have told our owners. If the dealership works on a vehicle, completes a repair but fails to get the customer signature on the hard copy giving us permission...
Re: GMPP RADIOS AND CLUSTERS - 01/28/2009
[quote] Becky: BUT DON'T TRY TO GET THEM TO PAY FREIGHT, THEY WON'T DO IT. [/quote] So you can't claim the $25 admin allowance & .2 handling in net as well?
HAS THIS HAPPENED TO ANYONE ELSE? - 02/20/2009
... I'M HOPING THAT WILL CLEAR THE RECALL FROM THE VIS. ANYONE HAVE ANY IDEAS HOW I COULD HAVE DONE THIS BETTER OR DID I SCREW THIS UP? THANKS FOR ANY INPUT BECKY...
Re: RECALL - 02/16/2009
... run forever without costing me any extra money. Are Lincoln and Lexus owners like that too? What a pain! ...
Re: PDI-ADVANCED 2-WAY REMOTE START - 12/22/2008
[quote] Christalyn: [quote] Rhonda: KRISTEN: SHOULD THIS BE DONE ON AN RO ??? [/quote] Our dealership charges the labor amount on a RO and then charges it internal for all ADI. We then match up the payments on the parts invoice when the ADI's are paid....
Re: BRAKE CLEANING - 12/23/2008
... for a fail and should pay. You should also put into comments that is it the closest labor op and what was done. Put an h on it just in case. It will only go to the DVM if it requires approval....
Doesn't appear to be another labor op. I looked in SI. K7581 - 6.9, .5 diag. Brian
Re: PDI-ADVANCED 2-WAY REMOTE START - 12/19/2008
[quote] Rhonda: KRISTEN: SHOULD THIS BE DONE ON AN RO ??? [/quote] Our dealership charges the labor amount on a RO and then charges it internal for all ADI. We then match up the payments on the parts invoice when the ADI's are paid.
CUSTOMERS SIGNATURES - 01/20/2009
I HAVE A QUESTION FOR ALL OF YOU, HOPE YOU CAN GIVE SOME INSIGHT. HOPE THIS DOESN'T SOUND "STUPID". I BELIVE THAT ALL CUSTOMERS THAT ENTER YOUR SERVICE DRIVE SHOULD HAVE AN INITIAL WRITE UP SHEET SHOWING ALL THE CUSTOMERS COMPLAINTS AND IT SHOULD BE SIGNED...
Re: CUSTOMERS SIGNATURES - 01/20/2009
... must state the reason and sign the repair order. Any alternative customer concern/ signature document such as an early-bird envelope must be retained. Electronic signatures are also acceptable. On dealer owned vehicles, including new and used vehicles...
Re: Rental Cars - 10/20/2008
[quote] GMNL01078: If you go to reference cards on the forum. And go down to GM Rental Allowance Guidelines, there is a download and it will bring up the rental fees, and makes of the cars. Hope this will help you out. [/quote] This reference card has...
Re: GMPP AND TAXES - 10/22/2008
[quote] Ken: In the warranty news letter August 2008 page 3 is a list of states that no longer include tax on the deductible paymnet.effective 8/1/2008. [/quote] Article reference: GM Messenger Document #: VSS20081523
Re: RADIO B CLAIM - 10/27/2008
If it was an exchange you could run as claim type B, being that it was sent in and repaired I don't think you can do a warranty claim on it (not positive on this). I know one time I talked to the repairer and they paid for the labor to R-R. Anyone...
Re: RADIO B CLAIM - 10/27/2008
[quote] Mark: If it was an exchange you could run as claim type B, being that it was sent in and repaired I don't think you can do a warranty claim on it (not positive on this). [/quote] My thought was that the repairing of the second radio is a b claim...
RADIO PROGRAMMING WARRANTY CLAIM CODES - 10/13/2008
... Programming Warranty Claim Code be input into the failure code field when submitting a claim, but what do you do when the radio is replaced but does not require programming with SPS and just needs to be set up using Tech 2? You don't get a print out...
Re: OPTION CODE VAT - DEALER INSTALLED CHROME GRILLE - 10/06/2008
VAT Silverado Grille-Chrome Surround w/ Chrome Mesh LD/HD $21 LD$35 HD from previously mentioned document.
Re: GMPP AND TAXES - 10/09/2008
[quote] Christalyn: I am under the impression that if you tax the parts on gmpp and then tax the deductible, you are double taxing the deduct. portion. [/quote] Ok I sort of have a answer to my own question. I guess the tax on the deduct. is a use...
Re: Courtesy delivery (dropship) PDI - 09/24/2008
... delivery doesn't pay when you submit it call dbc some are ineligible, but I couldn't tell you what the criteria is. From my experience wheels deliveries do pay pdi when submitted. ...
Re: 09 Silverado w/rear camera - 11/12/2008
Probably should do a product field report on this issue.ref doc#02-00-89-002G.there is phone# at bottom of form.1-888-274-4185 might be able to tell you how to submitt for this.
Re: DUAL HEADREST DVD - 10/30/2008
... FROM ADI AT $70.00 AN HOUR. THERE IS A BULLETIN #08-00-89-005B THAT SHOULD EXPLAIN EVERYTHING. YOU SHOULD BE GETTING REIMBURSED THROUGH YOUR OPEN PARTS ACCOUNT....
Re: Where is everyone? - 11/06/2008
Here we are! But, doing multiple tasks, helping out with other stuff since we have lost several staff members . Things are slow here on the west coast. Hope it picks up soon! Hang in there folks! Think positive! Brian
Re: DUAL HEADREST DVD - 10/30/2008
... Operations / Service Operations / G_0000012187 9-24-08 global connect message We've never done one and hope we never do. [/quote] According to the above message the UJ5 option reimburses $70.00. Which is one hour at the ADI rate....
SES lite on, P0172,P0175 set for fuel trim; Labor Op? - 12/05/2008
... a battery of tests that need to be performed. Can't use J6354 because there's no reprogramming done, but Tech II is involved. I've got two of these and can't think which labor op to use! Obvious "H" route situation as hours are in the 2.0 range. An...
Re: DUAL HEADREST DVD - 10/16/2008
Check this out. It's all I could find that shows anything on the pdi or accessory adds. Service / Service / Service Operations / Service Operations / G_0000012187 9-24-08 global connect message We've never done one and hope we never do.
A Reported Abduction - 01/23/2009
... the situation to the cop and he had a good laugh. The moral of the story is... be careful of what or who you put in your trunk - this really happened. ----------------------------------------------- Thank You Norma Pennington, in Coeburn, VA for y...
Re: CUSTOMERS SIGNATURES - 01/20/2009
I can't say what the GM requirement is about signatures for sure, but here's what the company lawyers have told our owners. If the dealership works on a vehicle, completes a repair but fails to get the customer signature on the hard copy giving us permission...
Re: GMPP RADIOS AND CLUSTERS - 01/28/2009
[quote] Becky: BUT DON'T TRY TO GET THEM TO PAY FREIGHT, THEY WON'T DO IT. [/quote] So you can't claim the $25 admin allowance & .2 handling in net as well?
HAS THIS HAPPENED TO ANYONE ELSE? - 02/20/2009
... I'M HOPING THAT WILL CLEAR THE RECALL FROM THE VIS. ANYONE HAVE ANY IDEAS HOW I COULD HAVE DONE THIS BETTER OR DID I SCREW THIS UP? THANKS FOR ANY INPUT BECKY...
Re: RECALL - 02/16/2009
... run forever without costing me any extra money. Are Lincoln and Lexus owners like that too? What a pain! ...
Re: PDI-ADVANCED 2-WAY REMOTE START - 12/22/2008
[quote] Christalyn: [quote] Rhonda: KRISTEN: SHOULD THIS BE DONE ON AN RO ??? [/quote] Our dealership charges the labor amount on a RO and then charges it internal for all ADI. We then match up the payments on the parts invoice when the ADI's are paid....
Re: BRAKE CLEANING - 12/23/2008
... for a fail and should pay. You should also put into comments that is it the closest labor op and what was done. Put an h on it just in case. It will only go to the DVM if it requires approval....
Re: GM Claim memo - 12/30/2008
... Connect in the GM Exchange reports mailbox. If it isn't there on Global connect, I don't know what to tell you. Hope that helps, Becky...
Re: Help!! - 01/02/2009
Thanks so much for helping me realize I'm not loosing my mind, but could you please give me the doc number on that so I can prove my point, I'd be grateful. Thanks again, Becky
Service Records Retention Question - 01/13/2009
... repair order date." My question to everyone is: how long does your dealership keep records, and what do they do with them once they are no longer required to keep them? I believe based on 1.6.3.3 - Document Security, we should shred all records that...
PDI-ADVANCED 2-WAY REMOTE START - 12/18/2008
2009 TRAVERSE VIN#1GNER33DX9S124796 WE RECEIVED PT#19156554/ADVANCED 2-WAY REMOTE START CAN ONLY FIND Z2195 1.4 (SATURN ONLY) THIS IS THE 1ST ONE WEVE SEEN & WERE TOTALLY LOST -- I DID FIND INSTALLATION INSTRUCTIONS (DOC#2131954 ???) PLEASE HELP
Re: DUAL HEADREST DVD - 12/12/2008
[quote] Shannon: How does that work to get the $$? Do you have to submit something, etc. I don't think my parts manager knows either. [/quote] You can verify a reimbursement by going to GM EPIC then go under invoise and put the VIN in as the control...
Re: REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
[quote] DBC= Don't bother calling...... LOL! [/quote] I hadn't thought of that, but if the shoe fits.....
Our Technicians gave me a new name..... - 07/30/2008
I have been officially renamed to "The Warranty Nazi"...... LOL! The techs say I am strict about how they document. Guess I've earned the name, as I take any incompleted RO back to the tech and refuse to flag them any time until I have EVERYTHING...
Re: Tire Claim - 07/30/2008
[quote] GMNL24814: You cannot get the alignment paid until the tire claim pays. Once you have been paid for the tires, do a claim type D (add credit) for the alignment dollars using the tire labor operation. I do about 15-20 tire claims a month, easy...
Re: AUTH B - 08/11/2008
I agree with Mark, I don't use the "B" unless it rejects, then you would probably only have to use one. (unless first repair also related) My reject rate is high anyway, I won't ever get it to improve unless I can change Management's mind on how to run...
Re: AUTH B - 08/11/2008
... always done it like Rhonda... B auth the 2nd line. I think I'm going to try it for a week and see what happens....
Re: TPM replacement, tire dealers - 08/07/2008
H & K, Read that bulletin, but it doesn't give me the warranty info I need. Good info regardless! Thanks, Brian
Locating A Clunking Sound - 08/07/2008
... rear of the car. After removing the wheel well inside the interior rear they were astonished at what they had found. It was a screw driver with a note attached that read, "Call XXX-XXX-XXXX when you have found this tool." It was a test to see how long...
TPM replacement, tire dealers - 08/01/2008
... hrs., plus .3 diag? We are not a tire dealer, but are attempting to convince our Dealer that it would pay to have the equipment to do tires in-house. Brian...
CLAIM TYPE B - 07/01/2008
... Now for the weird part: It's on a 1977 monte carlo. Obviously not inside the 3,36 warr. Wins doesn't like the vin, tried submitting wihout the vin and with it. Both times rej with code NO: LH/OLH/NET NOT ALLOWED W/MISSING OR INVALID VIN Using Claim type...
Clarifacation on Labor Op #Z7091 - 07/02/2008
2003 SILVERADO - VIN#1GCHK29103E172752 WE HAD TO REPLACE THE FUEL FILTER HOUSING ASSY PT#98017680 DUE TO 2ND COMPLIANT BY CUSTOMER, WE DID THIS AS A GOODWILL -- THE CLAIM REJECTED FOR: NOT GOODWILL-MIC AGREEMENT FOUND, WITH COMMENTS THAT... IF WE WISH...
2008 Warranty Administration Survey - 06/20/2008
Share your thoughts, tell us how we are doing and see what other members are saying around the nation about their membership, job experiences, and dealership. Upon completion of this survey, you will automatically be entered to win a $250 gift card to...
Re: WARRANTY QUIZ - 07/14/2008
... REIMBURSEMENT RATE FOR THE PONTIAC G6 IS $37.00" TRUE OR FALSE. I ANSWERED TRUE AND GOT IT WRONG. DON'T UNDERSTAND WHY I AM WRONG. THANKS FOR ANY HELP I GET! [/quote] P&P AND BULLETIN ARE INCORRECT. THEY WILL BE UPDATED IN THE NEXT EDITIONS. REFER...
Re: PARTS REPLACEMENT - 09/03/2008
... vehicle that is still covered under 36,36,000. I have tried ct B, auth G, but that doesn't work. What should I do? ""We are talking about a radio and a decal"" Thanks [/quote] ...
Re: CROSS-LINE WARRANTY - 09/18/2008
... a couple saturn claims but had to have a saturn dealership submitt and then pay us.real pain dont recommend it. [/quote] I had this same problem with the Saturn vehs. Was told by R&R it was a gm problem and by gm a dealer problem. The claim seeme to...
Re: ACTUAL TIME VS TIME GUIDE TIME - 08/27/2008
Interesting topic.... I would bet it is common practice for dealerships to claim the entire amount in the LTG, BUT... based on training from J&L, documentation MUST back up the claim. So, based on that, I would agree with Rhonda that she should only...
Re: REAR DIFFERENTIAL GEAR OIL - 08/19/2008
I've just had the same scenario with a reject for part incompatible. I had to H route for payment using "closest-to-op, fluid in net. I hope this one gets reviewed!!! I hate it when they don't have labor ops to cover the jobs!! B.C.
Re: Labor Op Help Please!!! - 08/13/2008
... PDI adds. Sounds like it is part of the accessories package installation which is billed through your open parts acct. See "Chrome Appearance Package" post 8/6/08 under the "GM Claims Processing" section which will give you more info. ---"Accessories"...
Forum - 09/19/2007
The LOP for trip interruption in the western dealership empowerment is z7920. You will need logical explanation and appropriate attachments: ---copies of proper documentation to justify and verify expense ---original invoice & "proof of payment" ---copy...
Service Management Approvals - 09/19/2007
... signature approval on in stock repair orders, and custome signature not available. There would not be an actual physical signature on a archived copy, only typed in information. I would appreciate any insight you may have on this. Thanks!...
PDI Audit - 09/19/2007
... must state the reason and sign the repair order. Any alternative customer concern/ signature document such as an early-bird envelope must be retained. Electronic signatures are also acceptable. On dealer owned vehicles, including new and used vehicles...
... Connect in the GM Exchange reports mailbox. If it isn't there on Global connect, I don't know what to tell you. Hope that helps, Becky...
Re: Help!! - 01/02/2009
Thanks so much for helping me realize I'm not loosing my mind, but could you please give me the doc number on that so I can prove my point, I'd be grateful. Thanks again, Becky
Service Records Retention Question - 01/13/2009
... repair order date." My question to everyone is: how long does your dealership keep records, and what do they do with them once they are no longer required to keep them? I believe based on 1.6.3.3 - Document Security, we should shred all records that...
PDI-ADVANCED 2-WAY REMOTE START - 12/18/2008
2009 TRAVERSE VIN#1GNER33DX9S124796 WE RECEIVED PT#19156554/ADVANCED 2-WAY REMOTE START CAN ONLY FIND Z2195 1.4 (SATURN ONLY) THIS IS THE 1ST ONE WEVE SEEN & WERE TOTALLY LOST -- I DID FIND INSTALLATION INSTRUCTIONS (DOC#2131954 ???) PLEASE HELP
Re: DUAL HEADREST DVD - 12/12/2008
[quote] Shannon: How does that work to get the $$? Do you have to submit something, etc. I don't think my parts manager knows either. [/quote] You can verify a reimbursement by going to GM EPIC then go under invoise and put the VIN in as the control...
Re: REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
[quote] DBC= Don't bother calling...... LOL! [/quote] I hadn't thought of that, but if the shoe fits.....
Our Technicians gave me a new name..... - 07/30/2008
I have been officially renamed to "The Warranty Nazi"...... LOL! The techs say I am strict about how they document. Guess I've earned the name, as I take any incompleted RO back to the tech and refuse to flag them any time until I have EVERYTHING...
Re: Tire Claim - 07/30/2008
[quote] GMNL24814: You cannot get the alignment paid until the tire claim pays. Once you have been paid for the tires, do a claim type D (add credit) for the alignment dollars using the tire labor operation. I do about 15-20 tire claims a month, easy...
Re: AUTH B - 08/11/2008
I agree with Mark, I don't use the "B" unless it rejects, then you would probably only have to use one. (unless first repair also related) My reject rate is high anyway, I won't ever get it to improve unless I can change Management's mind on how to run...
Re: AUTH B - 08/11/2008
... always done it like Rhonda... B auth the 2nd line. I think I'm going to try it for a week and see what happens....
Re: TPM replacement, tire dealers - 08/07/2008
H & K, Read that bulletin, but it doesn't give me the warranty info I need. Good info regardless! Thanks, Brian
Locating A Clunking Sound - 08/07/2008
... rear of the car. After removing the wheel well inside the interior rear they were astonished at what they had found. It was a screw driver with a note attached that read, "Call XXX-XXX-XXXX when you have found this tool." It was a test to see how long...
TPM replacement, tire dealers - 08/01/2008
... hrs., plus .3 diag? We are not a tire dealer, but are attempting to convince our Dealer that it would pay to have the equipment to do tires in-house. Brian...
CLAIM TYPE B - 07/01/2008
... Now for the weird part: It's on a 1977 monte carlo. Obviously not inside the 3,36 warr. Wins doesn't like the vin, tried submitting wihout the vin and with it. Both times rej with code NO: LH/OLH/NET NOT ALLOWED W/MISSING OR INVALID VIN Using Claim type...
Clarifacation on Labor Op #Z7091 - 07/02/2008
2003 SILVERADO - VIN#1GCHK29103E172752 WE HAD TO REPLACE THE FUEL FILTER HOUSING ASSY PT#98017680 DUE TO 2ND COMPLIANT BY CUSTOMER, WE DID THIS AS A GOODWILL -- THE CLAIM REJECTED FOR: NOT GOODWILL-MIC AGREEMENT FOUND, WITH COMMENTS THAT... IF WE WISH...
2008 Warranty Administration Survey - 06/20/2008
Share your thoughts, tell us how we are doing and see what other members are saying around the nation about their membership, job experiences, and dealership. Upon completion of this survey, you will automatically be entered to win a $250 gift card to...
Re: WARRANTY QUIZ - 07/14/2008
... REIMBURSEMENT RATE FOR THE PONTIAC G6 IS $37.00" TRUE OR FALSE. I ANSWERED TRUE AND GOT IT WRONG. DON'T UNDERSTAND WHY I AM WRONG. THANKS FOR ANY HELP I GET! [/quote] P&P AND BULLETIN ARE INCORRECT. THEY WILL BE UPDATED IN THE NEXT EDITIONS. REFER...
Re: PARTS REPLACEMENT - 09/03/2008
... vehicle that is still covered under 36,36,000. I have tried ct B, auth G, but that doesn't work. What should I do? ""We are talking about a radio and a decal"" Thanks [/quote] ...
Re: CROSS-LINE WARRANTY - 09/18/2008
... a couple saturn claims but had to have a saturn dealership submitt and then pay us.real pain dont recommend it. [/quote] I had this same problem with the Saturn vehs. Was told by R&R it was a gm problem and by gm a dealer problem. The claim seeme to...
Re: ACTUAL TIME VS TIME GUIDE TIME - 08/27/2008
Interesting topic.... I would bet it is common practice for dealerships to claim the entire amount in the LTG, BUT... based on training from J&L, documentation MUST back up the claim. So, based on that, I would agree with Rhonda that she should only...
Re: REAR DIFFERENTIAL GEAR OIL - 08/19/2008
I've just had the same scenario with a reject for part incompatible. I had to H route for payment using "closest-to-op, fluid in net. I hope this one gets reviewed!!! I hate it when they don't have labor ops to cover the jobs!! B.C.
Re: Labor Op Help Please!!! - 08/13/2008
... PDI adds. Sounds like it is part of the accessories package installation which is billed through your open parts acct. See "Chrome Appearance Package" post 8/6/08 under the "GM Claims Processing" section which will give you more info. ---"Accessories"...
Forum - 09/19/2007
The LOP for trip interruption in the western dealership empowerment is z7920. You will need logical explanation and appropriate attachments: ---copies of proper documentation to justify and verify expense ---original invoice & "proof of payment" ---copy...
Service Management Approvals - 09/19/2007
... signature approval on in stock repair orders, and custome signature not available. There would not be an actual physical signature on a archived copy, only typed in information. I would appreciate any insight you may have on this. Thanks!...
PDI Audit - 09/19/2007
... must state the reason and sign the repair order. Any alternative customer concern/ signature document such as an early-bird envelope must be retained. Electronic signatures are also acceptable. On dealer owned vehicles, including new and used vehicles...
GM Windshields - 09/19/2007
... of 2007, dealers who use non-genuine GM windshields will void the warranty." We don't know exactly what this means. The P&P manual states that the district manager's authorization is required for windshield claims with a non-branded windshield part number....
Gray Market - 09/19/2007
... p and p manual 1-4-8 (which is where they told me to look) I could not find it. Does anyone know what a Grey mark is??? And why do I have to H- route it, it is a GM vechicle under factory warranty. HELP!!!!!!!!!!!!!!!...
Forum - 09/19/2007
It depends on the situation for me. If they don't have any time clocked or there's nothing stating what might be wrong, and therefore could be any number of customer concern labor ops, I'll 0 it out and not submit it. I may not also if I feel it may come...
GM/Isuzu part number issue - 12/17/2007
Since the GM/Isuzu split, warranty claims have to be submitted on the Isuzu site. The page is populated as you enter info. My problem is part numbers that don't work. I have only got GM part numbers with no cross-reference to Isuzu's. Our parts dept....
Mice - 11/26/2007
... don't just happen in the "boonies". We've seen our share of mice/squirrel problems too. Just like you we've seen the underhood electrical center wires chewed on. Just recently we also had a mouse chew through the evap line directly on the top of the...
Time Punches - 09/25/2007
HELP!!! Big argument about time punches. does customer pay work need to be time punched? On warranty work, does every repair have to have different punch time even if you are not doing any "00" time? thanks
Acadia - Bulletins Related to Water Leak - 10/08/2007
Bulletins/Campaigns/Preliminary Information #PIT4493 Water Leak From The Front Sunroof #07-08-57-002A Water Dripping/Leak from Dome Lamp or A Pillars (Apply Sealer) #PIT4451 Waterleak From The Roof Stationary Window or Rear Map Light
Forum - 09/19/2007
... technician "a lot of time" to check out a rattle or squeek that ultimately ended up as no repair. What was he doing? Driving the vehicle to try to hear the rattle/squeek? Did the service consultant do a poor job of describing the noises so the tech had...
Forum - 09/19/2007
... is from the LTG in SI on DealerWorld... LTG preface>foreword>introduction> select the document you wish to review (fluid leak analyze or a/c system leak analyze)...
Forum - 09/19/2007
The sublet dollar amount goes in net. The administrative allowance goes in regular hours. You may use the service manager as the technician
Brake Pad Replacement - 09/19/2007
... turn rotors when they replace pads as part of a brake service anyway, but I am in the minority. What do you all think? The RO I am currently looking at is an 03 with 34,000 miles on it. Thanks in advance for your valuable input!...
Rental Car Reimbursement - 09/19/2007
Question: What model years do dealer owned rental cars have to be to get the $42 per day rental allowance? I checked P&P and could not find anything, but recall reading a while ago that it has to be within 2 model years. Is that 2 model years of the...
Re: Taking a Poll - 06/06/2008
... Compared to the dealership before, less than 50 claims per day 6. Being a mind reader, knowing what is intended on many ro's and what has been done on a vehicle 7. Cold calling, follow-up calling 8. Reynolds 9. Indiana 10. Part Time 11. Female 12. Yes,...
Re: Taking a Poll - 06/11/2008
... good info. VW-- the vw hub and calling the helpline or my warranty field specialist. 5. I would say 50-60 per day. 6. VW claims. There is so much involved in looking up srt's. Everything has it's own seperate punch. (Technical diag,...
Re: Taking a Poll - 06/10/2008
Thought it would be a good idea for me to answer my own questions... lol! 1. Been doing warranty since 2001. 2. Toyota, Subaru, Chevy, Pontiac, Buick 3. Toyota and Subaru had LOTS of classes. Went to a J&L class last year. 4. From everyone on this...
Re: Taking a Poll - 06/12/2008
... have you worked with, and who are they? 2 - Chevy & Ford 3. Did you have any training? If so, what kind and by whom? Poke & hope (poke a key and hope I don't erase anything important! lol) I have taken a GM Warranty class 4. Where do you find the best...
Re: Taking a Poll - 06/16/2008
... (NOW) in the past we have had Honda, AMC Jeep, & Subaru. 3. Did you have any training? If so, what kind and by whom? My current Warranty Admin is still training me. But also learn from reading bulletins, J&L class, Forum, Taking classes in GM Training....
Re: I NEED HELP RECODING PART OF MY DA REPORT - 06/19/2008
Good question,called DBC. CPO-certified pre owned. CUV-certified used vehicle. PVPP-cadillac professional vehicle protection plan.(ref 1.2.6 of P&P)dont think it counts towards much.
GMPP CLAIM-CALIBRATED ACTUATOR - 05/20/2008
... PERFORMED MOTOR CALIBRATION TO CORRECT CONDITION **** UNABLE TO LOCATE OP CODE FOR REPAIR // WOULD THIS CALIBRATION BE COVERED UNDER GMPP ??...
COMPONENT LETTER - 05/16/2008
... DONE ONE BEFORE. DOES ANYONE KNOW IF THERE IS A TEMPLATE FOR THIS LETTER. OR WHERE CAN I FIND OUT WHAT IT NEEDS TO SAY. THANKS KRISTINE...
VLV RCKR ARM CVR GSKT - OP CODE ?? - 05/02/2008
1999 SILVERADO 2500 - VIN#1GCGC23R4XF078588 REPLACED PT#10046089 (BOTH GASKETS) ONLY OP I CAN FIND IS "J0307", BUT DOESNT LIST ENGINE CODE "R" WHAT AM I NOT SEEING HERE ??
VALVE ROCKER ARM - ADJUSTMENT "OP CODE" - 04/22/2008
1999 SILVERADO 2500 - VIN #1GCGC23R4XF078588 WE REMOVED ENGINE VALVE COVERS, ADJUSTED VALVE DUE TO LOOSENESS DOC#194734 & REPLACED VALVE ROCKER COVER GASKETS PT#10046089 HAVING PROBLEM FINDING OP CODE THANKS FOR ANY ASSISTANCE
A simple oil change - 03/11/2008
... ------------------------------------------------ Submitted by an anonymous member. Thank you for the great story!...
Re: goodwill Special Policy - 01/16/2008
... your AVM? You could submit to GMPP and waive the deductible, but since CAC or AVM approved it, I would submit to GM. I rarely use it, so you would need to double check, but I think it will be a claim type "G" to send to GM when it is out of warranty...
Members Forum - 01/18/2008
Thank you to all of our members that have participated in the forum! We look forward to seeing the forum steadily develop over time...it is still in its infancy with lots of room to grow. Our goal for the warranty forum is for our members to communicate...
... of 2007, dealers who use non-genuine GM windshields will void the warranty." We don't know exactly what this means. The P&P manual states that the district manager's authorization is required for windshield claims with a non-branded windshield part number....
Gray Market - 09/19/2007
... p and p manual 1-4-8 (which is where they told me to look) I could not find it. Does anyone know what a Grey mark is??? And why do I have to H- route it, it is a GM vechicle under factory warranty. HELP!!!!!!!!!!!!!!!...
Forum - 09/19/2007
It depends on the situation for me. If they don't have any time clocked or there's nothing stating what might be wrong, and therefore could be any number of customer concern labor ops, I'll 0 it out and not submit it. I may not also if I feel it may come...
GM/Isuzu part number issue - 12/17/2007
Since the GM/Isuzu split, warranty claims have to be submitted on the Isuzu site. The page is populated as you enter info. My problem is part numbers that don't work. I have only got GM part numbers with no cross-reference to Isuzu's. Our parts dept....
Mice - 11/26/2007
... don't just happen in the "boonies". We've seen our share of mice/squirrel problems too. Just like you we've seen the underhood electrical center wires chewed on. Just recently we also had a mouse chew through the evap line directly on the top of the...
Time Punches - 09/25/2007
HELP!!! Big argument about time punches. does customer pay work need to be time punched? On warranty work, does every repair have to have different punch time even if you are not doing any "00" time? thanks
Acadia - Bulletins Related to Water Leak - 10/08/2007
Bulletins/Campaigns/Preliminary Information #PIT4493 Water Leak From The Front Sunroof #07-08-57-002A Water Dripping/Leak from Dome Lamp or A Pillars (Apply Sealer) #PIT4451 Waterleak From The Roof Stationary Window or Rear Map Light
Forum - 09/19/2007
... technician "a lot of time" to check out a rattle or squeek that ultimately ended up as no repair. What was he doing? Driving the vehicle to try to hear the rattle/squeek? Did the service consultant do a poor job of describing the noises so the tech had...
Forum - 09/19/2007
... is from the LTG in SI on DealerWorld... LTG preface>foreword>introduction> select the document you wish to review (fluid leak analyze or a/c system leak analyze)...
Forum - 09/19/2007
The sublet dollar amount goes in net. The administrative allowance goes in regular hours. You may use the service manager as the technician
Brake Pad Replacement - 09/19/2007
... turn rotors when they replace pads as part of a brake service anyway, but I am in the minority. What do you all think? The RO I am currently looking at is an 03 with 34,000 miles on it. Thanks in advance for your valuable input!...
Rental Car Reimbursement - 09/19/2007
Question: What model years do dealer owned rental cars have to be to get the $42 per day rental allowance? I checked P&P and could not find anything, but recall reading a while ago that it has to be within 2 model years. Is that 2 model years of the...
Re: Taking a Poll - 06/06/2008
... Compared to the dealership before, less than 50 claims per day 6. Being a mind reader, knowing what is intended on many ro's and what has been done on a vehicle 7. Cold calling, follow-up calling 8. Reynolds 9. Indiana 10. Part Time 11. Female 12. Yes,...
Re: Taking a Poll - 06/11/2008
... good info. VW-- the vw hub and calling the helpline or my warranty field specialist. 5. I would say 50-60 per day. 6. VW claims. There is so much involved in looking up srt's. Everything has it's own seperate punch. (Technical diag,...
Re: Taking a Poll - 06/10/2008
Thought it would be a good idea for me to answer my own questions... lol! 1. Been doing warranty since 2001. 2. Toyota, Subaru, Chevy, Pontiac, Buick 3. Toyota and Subaru had LOTS of classes. Went to a J&L class last year. 4. From everyone on this...
Re: Taking a Poll - 06/12/2008
... have you worked with, and who are they? 2 - Chevy & Ford 3. Did you have any training? If so, what kind and by whom? Poke & hope (poke a key and hope I don't erase anything important! lol) I have taken a GM Warranty class 4. Where do you find the best...
Re: Taking a Poll - 06/16/2008
... (NOW) in the past we have had Honda, AMC Jeep, & Subaru. 3. Did you have any training? If so, what kind and by whom? My current Warranty Admin is still training me. But also learn from reading bulletins, J&L class, Forum, Taking classes in GM Training....
Re: I NEED HELP RECODING PART OF MY DA REPORT - 06/19/2008
Good question,called DBC. CPO-certified pre owned. CUV-certified used vehicle. PVPP-cadillac professional vehicle protection plan.(ref 1.2.6 of P&P)dont think it counts towards much.
GMPP CLAIM-CALIBRATED ACTUATOR - 05/20/2008
... PERFORMED MOTOR CALIBRATION TO CORRECT CONDITION **** UNABLE TO LOCATE OP CODE FOR REPAIR // WOULD THIS CALIBRATION BE COVERED UNDER GMPP ??...
COMPONENT LETTER - 05/16/2008
... DONE ONE BEFORE. DOES ANYONE KNOW IF THERE IS A TEMPLATE FOR THIS LETTER. OR WHERE CAN I FIND OUT WHAT IT NEEDS TO SAY. THANKS KRISTINE...
VLV RCKR ARM CVR GSKT - OP CODE ?? - 05/02/2008
1999 SILVERADO 2500 - VIN#1GCGC23R4XF078588 REPLACED PT#10046089 (BOTH GASKETS) ONLY OP I CAN FIND IS "J0307", BUT DOESNT LIST ENGINE CODE "R" WHAT AM I NOT SEEING HERE ??
VALVE ROCKER ARM - ADJUSTMENT "OP CODE" - 04/22/2008
1999 SILVERADO 2500 - VIN #1GCGC23R4XF078588 WE REMOVED ENGINE VALVE COVERS, ADJUSTED VALVE DUE TO LOOSENESS DOC#194734 & REPLACED VALVE ROCKER COVER GASKETS PT#10046089 HAVING PROBLEM FINDING OP CODE THANKS FOR ANY ASSISTANCE
A simple oil change - 03/11/2008
... ------------------------------------------------ Submitted by an anonymous member. Thank you for the great story!...
Re: goodwill Special Policy - 01/16/2008
... your AVM? You could submit to GMPP and waive the deductible, but since CAC or AVM approved it, I would submit to GM. I rarely use it, so you would need to double check, but I think it will be a claim type "G" to send to GM when it is out of warranty...
Members Forum - 01/18/2008
Thank you to all of our members that have participated in the forum! We look forward to seeing the forum steadily develop over time...it is still in its infancy with lots of room to grow. Our goal for the warranty forum is for our members to communicate...
Re: Installed accessories - 01/13/2010
... Then I go to SI with the VIN and check the LTG. Go to general, labor time, pdi adds & you will find the time allowed for the install. Submit these Z6998 (WINS), claim type I with MG/99. Not sure about the claim types with GWM as we haven't started...
Re: Does anyone know a bulletin that talks about what is and not covered on luxury certified Cadillac's - 01/13/2010
... most recent manual revision in April 2009 (batteries are no longer covered items as noted in the 'What Is Not Covered' section of the manual). The GM Certified Used Vehicle Program manual is dated November 2008 (Chevrolet, GMC, Oldsmobile, Pontiac...
Re: GM Transportation claims - 12/23/2009
Shannon, Based on your comments it appears as though you may be referring to repair order 24604? Damage to right front door...are you submitting the claim with operation A1230 with all associated labor and damage code 12042? All time in regular hours...
Re: PDI ADD TIME CADILLAC SRX - 12/11/2009
Well, That didn't work! Doesn't pay .1 hr either! Rejected again. I expect there is a system problem. I'll H route and see what happens! Merry Christmas!
Re: Question? Can you claim towing on a parts warranty repair? 12/12 - 11/27/2009
... Claim Type C repairs are not eligible for towing. The max amt. depends on your area, but would be the same amount as you can get for regular warranty towing. Most of the time you don't need to Claim Type B the towing labor op line, unless it's an older...
Re: More Global Warranty questions - 02/18/2010
Here is the ADP Support Phone # for Global Warranty - 800-811-0957. They can walk you through your first few claims & make sure your system is set up correctly. They were very helpful and patient with me (I needed that, too). Don't worry... it will...
Re: A Question for those on Global Warranty already - 02/05/2010
... to Global about 3 wks ago now. I like ADP's global interface better than Reynolds. Takes you right through the claim to review it and make any necessary changes. It's done through PMT under Manufacturer functions. -We're on ADP Drive. I'm liking...
Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 10/27/2009
... most recent manual revision in April 2009 (batteries are no longer covered items as noted in the 'What Is Not Covered' section of the manual). The GM Certified Used Vehicle Program manual is dated November 2008 (Chevrolet, GMC, Oldsmobile, Pontiac,...
Dealer Installed Accessories - 10/21/2009
... if all the accessories show with the "***dealer installed***" wording on the build sheet or if you just have to cross reference the RPO codes. I was told they all have the wording with "*" on build sheet but wanted to make sure I'm not missing somet...
Re: Global Warranty Management - 10/26/2009
... ..... IS THAT ALL THERE IS ???? [/quote] Yes that is all there is. It depends on where you are as to when you will go on. We are here in Virginia and we go on the new system as of November 9, 2009. We took the classes when first heard about the new...
Re: POWER TRAIN QUESTION - 11/20/2009
There does appear to be a disconnect between the technician documentation and the part used in the repair. The part used is from the transmission group - trans fluid cooler pipe fitting seal. The following operation may be appropriate... Seals, Cooler...
Re: Global Warranty - 11/06/2009
In previous discussions many of us, including me, had the link for Global Warranty in GM Global Connect but would get an error message when clicking the link. --Just wanted to mention that mine now actually accesses Global Warranty so you may want...
Re: Transportation Damage claims - 11/17/2009
... too have a transportation claim to put in. I have to submit it through WINS, and I don't remember what I'm supposed to use for the "carrier code". Anyone?...
Thank you J&L! - 08/27/2009
I just wanted to say thank you to J&L and to all the people who post on this forum. I am SO glad that information is stored on this website that we can reference even a few years later! Also, it is wonderful to be able to bounce ideas, thoughts & questions...
Re: Body Side Molding replace - 09/03/2009
!!There are no dumb questions!! -You want to avoid using the B auth because that is one of the things the warranty system is checking when it looks at initiating Dealer Self Reviews, Audits, etc. Excessive use of B auth could mean that the 'B" is being...
Let's Barter - 09/28/2009
... has been dead but not quite that dead! ------------------------------------------------- Thank you Norma for sharing this great story! ...
CLOSED RECALL - 10/01/2009
On two of our rental units recall 09041 shows as closed in VIS and the repair has never been done. Has anyone had this happen, Is it just a glich in the system???? vin#1 94258715 09 g6 vin#2 942353517 09 g6
Re: 2010 CAMARO - STRIPS - 08/05/2009
There are two different stripe accessory options for the 2010 Camaro based on the LPO code documented within the vehicle build section of GMVIS. A warranty claim is submitted for reimbursement for the installation of the accessory with labor operation...
Beep… Beep… Beep - 07/23/2009
... and laughs from some people in the lot. ------------------------------------------------- Thank you Marleen for sharing this great story! ...
Re: Recall Policies & Procedures question - 05/20/2009
... gives special instruction for reimbursement. IT DOES NOT SAY YOU CAN PAY AN AFTERMARKET SHOP. I would use this as my documentation. Stick to your guns on this one (it's not yet illegal to carry firearms)....
Re: Recall Policies & Procedures question - 05/20/2009
... loaded and primed to fire; because ultimately, you as warranty administrator are responsible for what you do. I'd never risk it, and if your management threaten your job? Take it to the labor board. Your employers can't expect you to do something illegal...
There is an on/off button? - 05/29/2009
... and about 5 minutes later returned and was all upset about her service. She stated, "Every time you guys change my oil, you break my radio and my husband has to fix it, and I'm tired of it!" I said, "let me go out and take a look." At the car she handed...
Re: 5 DIGIT FAIL CODE - 05/21/2009
... they will always note on hard board the code and if there was a problem with the printer,paper or what ever. We have a good bunch of guys here. ...
THE GOOD LORD AND GOOD CUSTOMERS - 04/21/2009
JUST WANTED TO SHARE THIS REMARKABLE STORY. KINDA RENEWS YOUR FAITH IN PEOPLES GOOD HEART AND THE GOOD LORD. WE HAD 2 CUSTOMERS IN OUR SERVICE LOUNGE, SERVICE ADVISOR WALKS IN AND ADVISES HIS CUSTOMER, AN ELDERLY LADY, THAT SHE HAS AN INTAKE LEAK ON HER...
OOPS - 03/31/2009
... and we didn't see much of him after that. ------------------------------------------------- Thank you, Sherrice McIntosh, for the great story!...
... Then I go to SI with the VIN and check the LTG. Go to general, labor time, pdi adds & you will find the time allowed for the install. Submit these Z6998 (WINS), claim type I with MG/99. Not sure about the claim types with GWM as we haven't started...
Re: Does anyone know a bulletin that talks about what is and not covered on luxury certified Cadillac's - 01/13/2010
... most recent manual revision in April 2009 (batteries are no longer covered items as noted in the 'What Is Not Covered' section of the manual). The GM Certified Used Vehicle Program manual is dated November 2008 (Chevrolet, GMC, Oldsmobile, Pontiac...
Re: GM Transportation claims - 12/23/2009
Shannon, Based on your comments it appears as though you may be referring to repair order 24604? Damage to right front door...are you submitting the claim with operation A1230 with all associated labor and damage code 12042? All time in regular hours...
Re: PDI ADD TIME CADILLAC SRX - 12/11/2009
Well, That didn't work! Doesn't pay .1 hr either! Rejected again. I expect there is a system problem. I'll H route and see what happens! Merry Christmas!
Re: Question? Can you claim towing on a parts warranty repair? 12/12 - 11/27/2009
... Claim Type C repairs are not eligible for towing. The max amt. depends on your area, but would be the same amount as you can get for regular warranty towing. Most of the time you don't need to Claim Type B the towing labor op line, unless it's an older...
Re: More Global Warranty questions - 02/18/2010
Here is the ADP Support Phone # for Global Warranty - 800-811-0957. They can walk you through your first few claims & make sure your system is set up correctly. They were very helpful and patient with me (I needed that, too). Don't worry... it will...
Re: A Question for those on Global Warranty already - 02/05/2010
... to Global about 3 wks ago now. I like ADP's global interface better than Reynolds. Takes you right through the claim to review it and make any necessary changes. It's done through PMT under Manufacturer functions. -We're on ADP Drive. I'm liking...
Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 10/27/2009
... most recent manual revision in April 2009 (batteries are no longer covered items as noted in the 'What Is Not Covered' section of the manual). The GM Certified Used Vehicle Program manual is dated November 2008 (Chevrolet, GMC, Oldsmobile, Pontiac,...
Dealer Installed Accessories - 10/21/2009
... if all the accessories show with the "***dealer installed***" wording on the build sheet or if you just have to cross reference the RPO codes. I was told they all have the wording with "*" on build sheet but wanted to make sure I'm not missing somet...
Re: Global Warranty Management - 10/26/2009
... ..... IS THAT ALL THERE IS ???? [/quote] Yes that is all there is. It depends on where you are as to when you will go on. We are here in Virginia and we go on the new system as of November 9, 2009. We took the classes when first heard about the new...
Re: POWER TRAIN QUESTION - 11/20/2009
There does appear to be a disconnect between the technician documentation and the part used in the repair. The part used is from the transmission group - trans fluid cooler pipe fitting seal. The following operation may be appropriate... Seals, Cooler...
Re: Global Warranty - 11/06/2009
In previous discussions many of us, including me, had the link for Global Warranty in GM Global Connect but would get an error message when clicking the link. --Just wanted to mention that mine now actually accesses Global Warranty so you may want...
Re: Transportation Damage claims - 11/17/2009
... too have a transportation claim to put in. I have to submit it through WINS, and I don't remember what I'm supposed to use for the "carrier code". Anyone?...
Thank you J&L! - 08/27/2009
I just wanted to say thank you to J&L and to all the people who post on this forum. I am SO glad that information is stored on this website that we can reference even a few years later! Also, it is wonderful to be able to bounce ideas, thoughts & questions...
Re: Body Side Molding replace - 09/03/2009
!!There are no dumb questions!! -You want to avoid using the B auth because that is one of the things the warranty system is checking when it looks at initiating Dealer Self Reviews, Audits, etc. Excessive use of B auth could mean that the 'B" is being...
Let's Barter - 09/28/2009
... has been dead but not quite that dead! ------------------------------------------------- Thank you Norma for sharing this great story! ...
CLOSED RECALL - 10/01/2009
On two of our rental units recall 09041 shows as closed in VIS and the repair has never been done. Has anyone had this happen, Is it just a glich in the system???? vin#1 94258715 09 g6 vin#2 942353517 09 g6
Re: 2010 CAMARO - STRIPS - 08/05/2009
There are two different stripe accessory options for the 2010 Camaro based on the LPO code documented within the vehicle build section of GMVIS. A warranty claim is submitted for reimbursement for the installation of the accessory with labor operation...
Beep… Beep… Beep - 07/23/2009
... and laughs from some people in the lot. ------------------------------------------------- Thank you Marleen for sharing this great story! ...
Re: Recall Policies & Procedures question - 05/20/2009
... gives special instruction for reimbursement. IT DOES NOT SAY YOU CAN PAY AN AFTERMARKET SHOP. I would use this as my documentation. Stick to your guns on this one (it's not yet illegal to carry firearms)....
Re: Recall Policies & Procedures question - 05/20/2009
... loaded and primed to fire; because ultimately, you as warranty administrator are responsible for what you do. I'd never risk it, and if your management threaten your job? Take it to the labor board. Your employers can't expect you to do something illegal...
There is an on/off button? - 05/29/2009
... and about 5 minutes later returned and was all upset about her service. She stated, "Every time you guys change my oil, you break my radio and my husband has to fix it, and I'm tired of it!" I said, "let me go out and take a look." At the car she handed...
Re: 5 DIGIT FAIL CODE - 05/21/2009
... they will always note on hard board the code and if there was a problem with the printer,paper or what ever. We have a good bunch of guys here. ...
THE GOOD LORD AND GOOD CUSTOMERS - 04/21/2009
JUST WANTED TO SHARE THIS REMARKABLE STORY. KINDA RENEWS YOUR FAITH IN PEOPLES GOOD HEART AND THE GOOD LORD. WE HAD 2 CUSTOMERS IN OUR SERVICE LOUNGE, SERVICE ADVISOR WALKS IN AND ADVISES HIS CUSTOMER, AN ELDERLY LADY, THAT SHE HAS AN INTAKE LEAK ON HER...
OOPS - 03/31/2009
... and we didn't see much of him after that. ------------------------------------------------- Thank you, Sherrice McIntosh, for the great story!...
Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 03/27/2009
... reference tools for the service department. This info worked. I downloaded the PDF and found what we were after. Thanks for the help all!...
Re: J6354 - 03/13/2009
[quote] h&kchevy : What did you use as the failcode? Did you use the DTC? [/quote] I used the reprogram warranty code. I also (mostly for a laugh) called DBC. They have opened a system inquiry as they do not show it as a good labor op for any veh. This...
Re: Cylinder head gasket replacement - 03/12/2009
[quote] h&kchevy : Wow, confusing. I was looking over the bulletin and noticed: with 3.5L or 3.9L Engine . Did you check to see if the vehicle has this engine? When I type in 2007 G6 without a VIN J0507 doesn't show up. Maybe if you type go in with...
Re: Rotor resurfacing - 02/27/2009
... I need to have on the claim for rotor resurfacing when submitting? Thanks! [/quote] Make sure your technician fills out the GM Brake Service Repair Order Documentation so you have brake measurements. Also, you NEED the LRO (lateral runout) measurments...
Re: Global Warranty and ADP users - 03/04/2010
... ITS SIMPLE...THE MAIN DIFFERENCE IVE FOUND BETWEEN THE SUBMITTING THROUGH ADP AND GLOBAL IS THAT YOU HAVE TO HAND KEY EVERYTHING IN IN GLOBAL..ADP YOU DONT...ADP IS A LITTLE SLOWER ON GETTING YOUR ANSWER THAN GLOBAL BUT ITS STILL FASTER THAN IT USED...
Re: Has anyone been to a JL Warranty class for global yet? if so how was it? - 03/03/2010
... goes to this class is because it is helpful when the service writer or manager better understands what information we need to effectively do our job. When they understand that if our dealership gets audited and they can lose MONEY because they don't...
Re: DMS INTERACTIVE & PDI DEALER INSTALL ACCESSORIES - 03/10/2010
Rhonda, my computer is acting up this morning and won't pull your question back up, so I hope this gets to you. For PDI reimbursement for use labor op Z6998, the time for the work done goes in additional time, not base time and transaction type is ZPDI....
Re: Global Warranty and ADP users - 03/08/2010
... even if the customer paid...[/quote] So, are the cashiers able to cashier the customer pay or do you give it back to them after the warranty is done to cashier it?? Thanks!...
Re: Payments auto post? - 03/05/2010
... I just check my Transaction Summary against the R.O.'s for any corrections. Also has where you can go in to create write-offs (AGJW) for the ones that pay a few cents more or less and auto-writes it off to a write off acct. I love it! Has to be set...
Re: Pre-Repair Authorizations - 03/18/2010
... Transmission Assembly and Transfer Case Replacement - (Oct 6, 2009). The authorization number you will need for your claim will be given by PQC during the call process. Your DVM is unable to authorize these components, but it doesn't hurt to keep...
Re: sprecial policy claim in gwm - 03/23/2010
... satisfaction. Reject code 031 set, but how does one correct this code? It would be nice to know what is to be done to correct a code when set. I've got about 4 rejects for each r-o I get paid. Retirement is forthcoming.....!!...
Re: Saturn Global Warranty Transaction Entry at a Non-Saturn Dealership - 02/22/2010
... IF IT A GM PART NUMBER THE CLAIM WILL PAY LIKE A NORMAL GM WARRANTY, IF THE PART IS NON GM YOU MUST SO MARK IT ON THE CLAIM AND IT SHOULD PAY. I HAVE FOUND THAT IF IT DOESN'T PAY THIS WAY IT WILL UNDER NET AMOUNT....
Re: More Global Warranty questions - 02/19/2010
... of going in and submitting repeatedly. I find this works best for me, and since it goes as batch you don't have to worry about if it accepted or not, all comes on your Transaction Summary the next day. If you are worried about 1 you can go in and...
Re: ZDPI - 02/19/2010
[quote] Katina Bell: WHERE DO YOU FIND OUT WHAT PDI PAID????? DONT WANNA MISS THEM WHEN I DO GET THEM...ARE THEY ON TRANSACTION SUMMARY OR SOMEWHERE ELSE...THANKS IN ADVANCE FOR ANY AND ALL HELP [/quote] Yes, still comes on the transaction summary....
Re: Labor Ops With Alignment allowance on GWM - 02/19/2010
... I am having a lot of trouble with the labor ops that allow E2000 and E2020. DBC says if you have trouble just put it in OLH and it will pay!?! LOL. [/quote] Are you on Global Warranty? If so, you use E3530 .9 base and .9 additional time (adding...
Re: GLOBAL WARRANTY (transistion) - 03/04/2010
... training was up to par. I'm reading stuff over and just for fun tried to do a PDI add claim that would have been an "I". Now I'm not sure if it is a ZREG or a ZSET? Any one done one yet?...
RR S/D STNRY WNDW WTH S/D WNDW WTHRSTRP LBR OP ??? - 02/25/2010
2007 TRAILBLAZER 1GNES13H272269355 REPLACED RIGHT REAR STATIONARY WINDOW (W/WEATHERSTRIP) DUE TO WEATHERSTRIP WAS WARPED/GAP-DUE TO FOLDS PT#25949488 // CHECKED PART GROUP LIST (NO 16.173 LISTED) CHECKED PART GROUP TO LABOR OP GUIDE ON COMPUTER BY...
Invalid Technician GMIN - 06/07/2010
... Friday to let me know they are still trying to figure out how to fix this. Very nice of her, but I would prefer a resolution instead. Now personally, I don't care if I used the same tech number for each and every claim.... BUT, for audit purposes,...
Re: Invalid Technician GMIN - 06/08/2010
... BUSINESS CENTER WE WERE ADVISED THAT THE TECHS HAVE TWO GMIN'S ONE FOR ID AND ONE FOR TRAINING, YOU NEED TO USE THEIR TRAINING GMIN - THEY ARE DIFFERENT [/quote] Interesting, but I have been using the same numbers since February with all my claims...
Re: GMIN Conversion-Matching Training - 05/10/2010
... Neither will take responsibility,they say it is the other ones problem. Finally we were told this would all be matched by Monday. It's Monday and they still don't work. I was wondering if anyone else had any problems with this? [/quote] Yes, that...
Help! - 04/19/2010
I'm trying to download on Global and I have about 5 emissions warranty claims that are over the 36/36 but well within the 80,000 for the emissions and I keep getting rejected. I've tried marking the special coverage box and nothing seems to work. My...
Re: Rejected claim resolutions elusive... - 04/22/2010
... system. They paid, but I missed the fact. I still haven't got a good routine in place. I guess old dogs have difficulty with new tricks..... Thanks everyone! Brian...
Re: sprecial policy claim in gwm - 03/24/2010
... satisfaction. Reject code 031 set, but how does one correct this code? It would be nice to know what is to be done to correct a code when set. I've got about 4 rejects for each r-o I get paid. Retirement is forthcoming.....!! [/quote] Why would you...
Dye Test time and 0.0-0.3 clean parts over 30k time - 04/06/2010
2 questions: In GWM where do you claim for fluid leak analyze time (dye test), I tried under additional time, but it rejected. Does it have to go into OLH? I remember reading a while ago (Jan 09?) that they were doing away with the 0.0-0.3 add time to...
Re: Taking a Poll - 04/12/2010
... have you worked with, and who are they? One, Chevrolet 3. Did you have any training? If so, what kind and by whom? Yes, I was trained for two weeks by the warranty admin that was leaving. 4. Where do you find the best information to help you do your...
... reference tools for the service department. This info worked. I downloaded the PDF and found what we were after. Thanks for the help all!...
Re: J6354 - 03/13/2009
[quote] h&kchevy : What did you use as the failcode? Did you use the DTC? [/quote] I used the reprogram warranty code. I also (mostly for a laugh) called DBC. They have opened a system inquiry as they do not show it as a good labor op for any veh. This...
Re: Cylinder head gasket replacement - 03/12/2009
[quote] h&kchevy : Wow, confusing. I was looking over the bulletin and noticed: with 3.5L or 3.9L Engine . Did you check to see if the vehicle has this engine? When I type in 2007 G6 without a VIN J0507 doesn't show up. Maybe if you type go in with...
Re: Rotor resurfacing - 02/27/2009
... I need to have on the claim for rotor resurfacing when submitting? Thanks! [/quote] Make sure your technician fills out the GM Brake Service Repair Order Documentation so you have brake measurements. Also, you NEED the LRO (lateral runout) measurments...
Re: Global Warranty and ADP users - 03/04/2010
... ITS SIMPLE...THE MAIN DIFFERENCE IVE FOUND BETWEEN THE SUBMITTING THROUGH ADP AND GLOBAL IS THAT YOU HAVE TO HAND KEY EVERYTHING IN IN GLOBAL..ADP YOU DONT...ADP IS A LITTLE SLOWER ON GETTING YOUR ANSWER THAN GLOBAL BUT ITS STILL FASTER THAN IT USED...
Re: Has anyone been to a JL Warranty class for global yet? if so how was it? - 03/03/2010
... goes to this class is because it is helpful when the service writer or manager better understands what information we need to effectively do our job. When they understand that if our dealership gets audited and they can lose MONEY because they don't...
Re: DMS INTERACTIVE & PDI DEALER INSTALL ACCESSORIES - 03/10/2010
Rhonda, my computer is acting up this morning and won't pull your question back up, so I hope this gets to you. For PDI reimbursement for use labor op Z6998, the time for the work done goes in additional time, not base time and transaction type is ZPDI....
Re: Global Warranty and ADP users - 03/08/2010
... even if the customer paid...[/quote] So, are the cashiers able to cashier the customer pay or do you give it back to them after the warranty is done to cashier it?? Thanks!...
Re: Payments auto post? - 03/05/2010
... I just check my Transaction Summary against the R.O.'s for any corrections. Also has where you can go in to create write-offs (AGJW) for the ones that pay a few cents more or less and auto-writes it off to a write off acct. I love it! Has to be set...
Re: Pre-Repair Authorizations - 03/18/2010
... Transmission Assembly and Transfer Case Replacement - (Oct 6, 2009). The authorization number you will need for your claim will be given by PQC during the call process. Your DVM is unable to authorize these components, but it doesn't hurt to keep...
Re: sprecial policy claim in gwm - 03/23/2010
... satisfaction. Reject code 031 set, but how does one correct this code? It would be nice to know what is to be done to correct a code when set. I've got about 4 rejects for each r-o I get paid. Retirement is forthcoming.....!!...
Re: Saturn Global Warranty Transaction Entry at a Non-Saturn Dealership - 02/22/2010
... IF IT A GM PART NUMBER THE CLAIM WILL PAY LIKE A NORMAL GM WARRANTY, IF THE PART IS NON GM YOU MUST SO MARK IT ON THE CLAIM AND IT SHOULD PAY. I HAVE FOUND THAT IF IT DOESN'T PAY THIS WAY IT WILL UNDER NET AMOUNT....
Re: More Global Warranty questions - 02/19/2010
... of going in and submitting repeatedly. I find this works best for me, and since it goes as batch you don't have to worry about if it accepted or not, all comes on your Transaction Summary the next day. If you are worried about 1 you can go in and...
Re: ZDPI - 02/19/2010
[quote] Katina Bell: WHERE DO YOU FIND OUT WHAT PDI PAID????? DONT WANNA MISS THEM WHEN I DO GET THEM...ARE THEY ON TRANSACTION SUMMARY OR SOMEWHERE ELSE...THANKS IN ADVANCE FOR ANY AND ALL HELP [/quote] Yes, still comes on the transaction summary....
Re: Labor Ops With Alignment allowance on GWM - 02/19/2010
... I am having a lot of trouble with the labor ops that allow E2000 and E2020. DBC says if you have trouble just put it in OLH and it will pay!?! LOL. [/quote] Are you on Global Warranty? If so, you use E3530 .9 base and .9 additional time (adding...
Re: GLOBAL WARRANTY (transistion) - 03/04/2010
... training was up to par. I'm reading stuff over and just for fun tried to do a PDI add claim that would have been an "I". Now I'm not sure if it is a ZREG or a ZSET? Any one done one yet?...
RR S/D STNRY WNDW WTH S/D WNDW WTHRSTRP LBR OP ??? - 02/25/2010
2007 TRAILBLAZER 1GNES13H272269355 REPLACED RIGHT REAR STATIONARY WINDOW (W/WEATHERSTRIP) DUE TO WEATHERSTRIP WAS WARPED/GAP-DUE TO FOLDS PT#25949488 // CHECKED PART GROUP LIST (NO 16.173 LISTED) CHECKED PART GROUP TO LABOR OP GUIDE ON COMPUTER BY...
Invalid Technician GMIN - 06/07/2010
... Friday to let me know they are still trying to figure out how to fix this. Very nice of her, but I would prefer a resolution instead. Now personally, I don't care if I used the same tech number for each and every claim.... BUT, for audit purposes,...
Re: Invalid Technician GMIN - 06/08/2010
... BUSINESS CENTER WE WERE ADVISED THAT THE TECHS HAVE TWO GMIN'S ONE FOR ID AND ONE FOR TRAINING, YOU NEED TO USE THEIR TRAINING GMIN - THEY ARE DIFFERENT [/quote] Interesting, but I have been using the same numbers since February with all my claims...
Re: GMIN Conversion-Matching Training - 05/10/2010
... Neither will take responsibility,they say it is the other ones problem. Finally we were told this would all be matched by Monday. It's Monday and they still don't work. I was wondering if anyone else had any problems with this? [/quote] Yes, that...
Help! - 04/19/2010
I'm trying to download on Global and I have about 5 emissions warranty claims that are over the 36/36 but well within the 80,000 for the emissions and I keep getting rejected. I've tried marking the special coverage box and nothing seems to work. My...
Re: Rejected claim resolutions elusive... - 04/22/2010
... system. They paid, but I missed the fact. I still haven't got a good routine in place. I guess old dogs have difficulty with new tricks..... Thanks everyone! Brian...
Re: sprecial policy claim in gwm - 03/24/2010
... satisfaction. Reject code 031 set, but how does one correct this code? It would be nice to know what is to be done to correct a code when set. I've got about 4 rejects for each r-o I get paid. Retirement is forthcoming.....!! [/quote] Why would you...
Dye Test time and 0.0-0.3 clean parts over 30k time - 04/06/2010
2 questions: In GWM where do you claim for fluid leak analyze time (dye test), I tried under additional time, but it rejected. Does it have to go into OLH? I remember reading a while ago (Jan 09?) that they were doing away with the 0.0-0.3 add time to...
Re: Taking a Poll - 04/12/2010
... have you worked with, and who are they? One, Chevrolet 3. Did you have any training? If so, what kind and by whom? Yes, I was trained for two weeks by the warranty admin that was leaving. 4. Where do you find the best information to help you do your...
Re: Taking a Poll - 04/12/2010
... with, and who are they? Chev, Olds, Volvo, Workhorse and UD 3. Did you have any training? If so, what kind and by whom? One Chevy class 4. Where do you find the best information to help you do your job? The P&P manuals, J&L and keeping up with the new...
Re: REYNOLDS USERS! - 04/08/2010
... it took almost a week before they found the lost claims and corrected the problem. Also have you run across the issue where you have transmitted the job or jobs and they are accepted and paid but you can't invoice/post the job card and print the copies....
Re: We need your warranty success story! - 01/20/2011
... help cards at both my dealerships. When the transition to global started, I can honestly say I would never have gotten thru it without the web site. Is it worth the money? Absolutely....
GM warranty quiz jan 11-2 - 01/21/2011
I just took this month's quiz & I got #4 question wrong: what transaction types are permitted on a vehicle with a salvaged title. I picked answer with ZREG, ZPTI, ZPTC & ZFAT, somebody please help me out here. Are not customer pay tickets (regardless...
What constitutes tampering? - 01/04/2011
... in writing to give to the customer that backs up our decision. Anyone got anything better than what I've found?...
Re: REYNOLDS SYSTEM STORIES NOT COMPLETE IN GLOBAL - 01/13/2011
Yes, double the work for some R-O's, but they are the minority. If I have an R-O that has a negative amount (like deductible) Reynolds won't compute. I need to do the claim in Global, then invoice in R&R. If I make a goof, like put ZFAT instead of ZREG,...
Re: PDI FLUID ADD ??? - 12/23/2010
... IN DIESEL EXHAUST FLUID PER BULLETIN #10-06-04-013..... THIS IS THE 1ST FLUID ADD ON A PDI - HOW WOULD I CLAIM IT AT THIS POINT, THE JOB CARD IS CLOSED & I CANT POST THE PART TO IT [/quote] Did you already submit a PDI fluid add without the DEF? ...
Re: LOCAL FREIGHT - 12/22/2010
... THEM --- HOW DO I LIST THEM TO CLAIM 14 AT REGULAR COST & 2 PER LOCAL FREIGHT COST [/quote] Are you getting them shipped to you from another GM dealer or buying them elsewhere? This sounds like a part expedite situation to me. If so, you need a copy...
Re: Do you check.....? - 02/25/2011
... warranty blocks, etc). We have generated some work in the shop by doing this. Just thought I would suggest your shop do it too. Our sales staff uses this knowledge as a sales tool, telling the customer the vehicles are "up-to-date" on all recalls....
Re: Core Return - 02/28/2011
... core in the miscellaneous net item field. [/quote] I attempted this suggestion first as this would have kept everything within the same claim, I received the following: Adjustment flag required for previously paid transaction 001084436173. I...
Re: Reject Code 038: Service Agent is not allowed to submit authorization code - 11/03/2010
... question...we were just wondering if anyone else had experienced this reject; in correlation with your DMS. H&K: when the reject is valid...you are correct: review your self authorization empowerment, ensure that the comments support the need for authorization...
Re: Parts purchased locally. global pays less. - 10/29/2010
... be entered in the "Cost per Part" box. The system will pay this exact amount without mark-up. You should then enter your applicable mark-up in the Net Item field of "Parts Expedite". For parts that are obtained from GMSPO through one of the express...
Re: 2 JOB CARDS WITH SAME LABOR OP - 12/07/2010
[quote] COLTS FAN: I HAVE SO MANY QUESTIONS, BUT IF YOU COULD HELP ME ON THIS ONE I WOULD APPRECIATE IT GREATLY. I HAVE A FEW JOB CARDS THAT REJECTED FOR SAME LABOR OP ON ANOTHER JOB CARD. FIRST WAS WARRANTY AND THE SECOND GOODWILL. I DONT HAVE A CLUE....
Re: TROUBLE WITH THE TIRE PROCESS - 06/25/2010
After you do the pre-auth you have to check back on that pre-auth until it shows accepted in the system. Once it shows accepted, then you can submit the tire claim and don't even have to enter the pre-auth # on the claim. The system automatically picks...
Re: Service Agent Summary Report - 06/28/2010
... if she has to add the link access to my GMIN. Did the link just show up on everyone's page or did you have to add it? [/quote] I don't have that link either. It must need to be added by the system admin like you said....
Re: Miscellaneous electrical supplies labor op N6608 - 07/08/2010
What was the reject for? Did you try the net item exceeds limit auth code? If that doesn't do it you may need to call DBC they've helped me out with it before--may have had to H-route, can't remember.
Re: PAID CLAIM: NOW PENDING DEBIT ?????? - 06/25/2010
... the whole truck and can't possibly sign for each part individually. I really don't know how that would be our dealership's fault, so I contacted our rep. He appealed it and got the debit reversed, 3 months later. Good luck with this one. Since then,...
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/20/2010
... & power management, schematic & routing diagrams, and then choose the correct section (this one would be harness routing views). Then the tech needs to choose WHICH harness and voila! Twenty steps later......hahahaha....
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/15/2010
Did you reference the bulletin in your submission? If so he should have paid it since it's a GM Bulletin telling you to do this. I think the one I've seen I submitted it under the Z6998 for PDI adds with OLH and had to H-route. Our rep. paid it right...
Re: Invalid Technician GMIN - 09/15/2010
... merge them to reflect the same number associated with their Government issue # (Social Security). What a pain that was, but... now it is all fixed....
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/15/2010
[quote] Mark: Did you reference the bulletin in your submission? If so he should have paid it since it's a GM Bulletin telling you to do this. I think the one I've seen I submitted it under the Z6998 for PDI adds with OLH and had to H-route. Our...
Re: Engine cores - 03/19/2013
... in the Freight & Postage net item field. Select "Core" from the Additional Information drop down menu. If it was previously necessary to route the transaction for GM Authorization, enter comments supporting the addition of the core credit to the transaction. Kristen...
Any new idea's - 04/19/2013
What creative accounting measures can be taken to balance out the labor losses on CPO Maint claims ? What are other Service Agents doing ? CPO pays $ 30 for Standard LOF , $ 35 for Dexos and $ 60 for Synth and Diesel. There is always a labor loss...
Re: ADP Drive vs. Reynolds and Reynolds - 07/02/2013
... submit claims interactively prior to RO close. R+R has an easy set up where you can see exactly what the customer paid, what warranty paid and what internal paid. It is all on one screen in a very logical, simple and orderly service process. I highly...
Re: Little Tiggers - 09/13/2013
... Advisor (female) pulled it out with our whole (male) shop looking on (none of them volunteered to do it!) It bit and scratched her as it was scared to death. Our owner took the cat to his Vet and then to His own Animal Refuge located in Freeport Florida ...
... with, and who are they? Chev, Olds, Volvo, Workhorse and UD 3. Did you have any training? If so, what kind and by whom? One Chevy class 4. Where do you find the best information to help you do your job? The P&P manuals, J&L and keeping up with the new...
Re: REYNOLDS USERS! - 04/08/2010
... it took almost a week before they found the lost claims and corrected the problem. Also have you run across the issue where you have transmitted the job or jobs and they are accepted and paid but you can't invoice/post the job card and print the copies....
Re: We need your warranty success story! - 01/20/2011
... help cards at both my dealerships. When the transition to global started, I can honestly say I would never have gotten thru it without the web site. Is it worth the money? Absolutely....
GM warranty quiz jan 11-2 - 01/21/2011
I just took this month's quiz & I got #4 question wrong: what transaction types are permitted on a vehicle with a salvaged title. I picked answer with ZREG, ZPTI, ZPTC & ZFAT, somebody please help me out here. Are not customer pay tickets (regardless...
What constitutes tampering? - 01/04/2011
... in writing to give to the customer that backs up our decision. Anyone got anything better than what I've found?...
Re: REYNOLDS SYSTEM STORIES NOT COMPLETE IN GLOBAL - 01/13/2011
Yes, double the work for some R-O's, but they are the minority. If I have an R-O that has a negative amount (like deductible) Reynolds won't compute. I need to do the claim in Global, then invoice in R&R. If I make a goof, like put ZFAT instead of ZREG,...
Re: PDI FLUID ADD ??? - 12/23/2010
... IN DIESEL EXHAUST FLUID PER BULLETIN #10-06-04-013..... THIS IS THE 1ST FLUID ADD ON A PDI - HOW WOULD I CLAIM IT AT THIS POINT, THE JOB CARD IS CLOSED & I CANT POST THE PART TO IT [/quote] Did you already submit a PDI fluid add without the DEF? ...
Re: LOCAL FREIGHT - 12/22/2010
... THEM --- HOW DO I LIST THEM TO CLAIM 14 AT REGULAR COST & 2 PER LOCAL FREIGHT COST [/quote] Are you getting them shipped to you from another GM dealer or buying them elsewhere? This sounds like a part expedite situation to me. If so, you need a copy...
Re: Do you check.....? - 02/25/2011
... warranty blocks, etc). We have generated some work in the shop by doing this. Just thought I would suggest your shop do it too. Our sales staff uses this knowledge as a sales tool, telling the customer the vehicles are "up-to-date" on all recalls....
Re: Core Return - 02/28/2011
... core in the miscellaneous net item field. [/quote] I attempted this suggestion first as this would have kept everything within the same claim, I received the following: Adjustment flag required for previously paid transaction 001084436173. I...
Re: Reject Code 038: Service Agent is not allowed to submit authorization code - 11/03/2010
... question...we were just wondering if anyone else had experienced this reject; in correlation with your DMS. H&K: when the reject is valid...you are correct: review your self authorization empowerment, ensure that the comments support the need for authorization...
Re: Parts purchased locally. global pays less. - 10/29/2010
... be entered in the "Cost per Part" box. The system will pay this exact amount without mark-up. You should then enter your applicable mark-up in the Net Item field of "Parts Expedite". For parts that are obtained from GMSPO through one of the express...
Re: 2 JOB CARDS WITH SAME LABOR OP - 12/07/2010
[quote] COLTS FAN: I HAVE SO MANY QUESTIONS, BUT IF YOU COULD HELP ME ON THIS ONE I WOULD APPRECIATE IT GREATLY. I HAVE A FEW JOB CARDS THAT REJECTED FOR SAME LABOR OP ON ANOTHER JOB CARD. FIRST WAS WARRANTY AND THE SECOND GOODWILL. I DONT HAVE A CLUE....
Re: TROUBLE WITH THE TIRE PROCESS - 06/25/2010
After you do the pre-auth you have to check back on that pre-auth until it shows accepted in the system. Once it shows accepted, then you can submit the tire claim and don't even have to enter the pre-auth # on the claim. The system automatically picks...
Re: Service Agent Summary Report - 06/28/2010
... if she has to add the link access to my GMIN. Did the link just show up on everyone's page or did you have to add it? [/quote] I don't have that link either. It must need to be added by the system admin like you said....
Re: Miscellaneous electrical supplies labor op N6608 - 07/08/2010
What was the reject for? Did you try the net item exceeds limit auth code? If that doesn't do it you may need to call DBC they've helped me out with it before--may have had to H-route, can't remember.
Re: PAID CLAIM: NOW PENDING DEBIT ?????? - 06/25/2010
... the whole truck and can't possibly sign for each part individually. I really don't know how that would be our dealership's fault, so I contacted our rep. He appealed it and got the debit reversed, 3 months later. Good luck with this one. Since then,...
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/20/2010
... & power management, schematic & routing diagrams, and then choose the correct section (this one would be harness routing views). Then the tech needs to choose WHICH harness and voila! Twenty steps later......hahahaha....
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/15/2010
Did you reference the bulletin in your submission? If so he should have paid it since it's a GM Bulletin telling you to do this. I think the one I've seen I submitted it under the Z6998 for PDI adds with OLH and had to H-route. Our rep. paid it right...
Re: Invalid Technician GMIN - 09/15/2010
... merge them to reflect the same number associated with their Government issue # (Social Security). What a pain that was, but... now it is all fixed....
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/15/2010
[quote] Mark: Did you reference the bulletin in your submission? If so he should have paid it since it's a GM Bulletin telling you to do this. I think the one I've seen I submitted it under the Z6998 for PDI adds with OLH and had to H-route. Our...
Re: Engine cores - 03/19/2013
... in the Freight & Postage net item field. Select "Core" from the Additional Information drop down menu. If it was previously necessary to route the transaction for GM Authorization, enter comments supporting the addition of the core credit to the transaction. Kristen...
Any new idea's - 04/19/2013
What creative accounting measures can be taken to balance out the labor losses on CPO Maint claims ? What are other Service Agents doing ? CPO pays $ 30 for Standard LOF , $ 35 for Dexos and $ 60 for Synth and Diesel. There is always a labor loss...
Re: ADP Drive vs. Reynolds and Reynolds - 07/02/2013
... submit claims interactively prior to RO close. R+R has an easy set up where you can see exactly what the customer paid, what warranty paid and what internal paid. It is all on one screen in a very logical, simple and orderly service process. I highly...
Re: Little Tiggers - 09/13/2013
... Advisor (female) pulled it out with our whole (male) shop looking on (none of them volunteered to do it!) It bit and scratched her as it was scared to death. Our owner took the cat to his Vet and then to His own Animal Refuge located in Freeport Florida ...
NEW! Restricted Labour Operations - 01/14/2014
... transmitter replace **6410070 - key with integrated transmitter replace **6430320 - remote control door lock transmitter replace Comments included with the transaction must explain the defect involved....
Re: OLH punchtime vs. actual punchtime - 01/16/2014
... time punches must appear on the Job Card, both IN and OUT, and then signed off by the SM again. If you are referring to the 9.1 punch time as the "Actual" time recorded electronically by the computer, then it should be OK. The Tech should get paid 8.4...
Re: Canada 2 year Scheduled LOF Maintenance - 01/24/2014
Doug Starr helped me with this labor operation 0600743 it paid $50.00 which is a GMC Sierra but it paid for a 2014 Canadian 2yr plan.Also he thinks 0600683 will work for a 2013 Canadian 2 yr plan. Relate info G_0000169465. The lop 0600753 must be for ...
Transportation Damage - Wheels - 03/12/2014
The jlwarranty Transportation Damage Code Reference Card is available within the Resources tab under Warranty Help Cards. The card can be downloaded and printed at the dealership to assist those checking in new vehicles. Kristen/jlwarranty
Re: Recall 13426 - 03/19/2014
... to the previous repair) to ensure that all procedures (and correct parts installed) to follow what GM wanted done with the car. We claimed all parts and labor....
Re: May - Share Your Tip - 06/06/2014
Thank you for all of the May "Share Your Tip" responses! Congratulations to the winner of the May random drawing: nmykins Don't forget to share your thoughts on this month's "Share Your Tip" thread and be entered to win $100!
Retention of Parts Replaced in Connection with Recall and Field Action Repairs - 08/05/2014
... parts replaced in vehicles as a result of any recall or field action repair as referenced on the document attached to the message titled 'Attachment A'. Using standard warranty and recall-related storage procedures, all dealers should tag and securely...
2014 Warranty Administration Program Survey - 08/07/2014
Because we know that this has become a very busy time for most of you, we are keeping the survey open until the end of this month (8/2014). Please take a few moments out of your busy day to complete the survey, by doing so you have the opportunity to...
Re: closest to labor ops - 08/08/2014
... then I would use the main shaft op code and... submit for 14.0 hrs OLH? That seems extreme. What if he doesnt have 14.0 hrs clocked? I might be getting ahead of myself and still have a lot to learn, all feedback is appreciated!...
Re: Ignition Recall Towing - 07/16/2014
... SPECIFICALLY FOR THIS: 1-855-381-5826 IF THEY USE ANOTHER TOWING SERVICE DBC TOLD ME THAT THEY WOULD NOT COVER A TOW. CUSTOMER ARE TOWED AT NO CHARGE PER GM MESSAGE G_0000187705 FROM 03/17/2014...
Re: April - Share Your Tip! - 05/09/2014
Thank you for all of the April "Share Your Tip" responses! Congratulations to the winner of the April random drawing: conny Don't forget to share your thoughts on this month's "Share Your Tip" thread and be entered to win $100!
Re: CURIOUS ABOUT PAY - 07/18/2012
... HELP FEELING THAT I AM BEING TAKEN ADVANTAGE OF EITHER. MY MANAGER TOLD ME TO TRY AND FIND OUT WHAT OTHERS MADE IN MICHIGAN... BUT (SURPRISE SURPRISE) THAT TENDS TO BE A SOMEWHAT TOUCHY SUBJECT AND I HAVEN'T REALLY BEEN GIVEN ANY ANSWERS. THE JL POLL...
Re: cpo maintenance rejecting - 06/28/2012
AnnaWarranty...could you please forward the document (newsletter month/year) that references CPO maintenance submission as ZSSP? I performed an inquiry at our end and found a reference to the program in the October 2011 newsletter and also in our Z Labour...
Re: cpo maintenance rejecting - 06/22/2012
What you are looking for is the resource guide for CBG/CPO. Go to DBC LIVE on main global connect screen, go to frequently asked question. Where can I find the CBG CPO, Cadillac and HPO Operations Guides which includes claiming information regarding...
Re: Global Vehicle Damage Codes - 06/04/2012
I think they just re-issued the old document... If you look it shows a date of June 1st, but just underneath that header shows: DATE: OCTOBER 26, 2009
Re: Global Vehicle Damage Codes - 06/06/2012
[quote] MARKC: I think they just re-issued the old document... If you look it shows a date of June 1st, but just underneath that header shows: DATE: OCTOBER 26, 2009 [/quote] The notice was the old one, but the damage codes are NEW. The new ones...
Re: Special Coverage #11135 - 08/08/2012
... this I would open a misc line on the RO for that labor op (T5874) and part #. If that wasn't what you were asking, I apologize. [/quote] I did that but: It rejected for base labor exceeds the allowance for labor code T5874 [/quote] Have tried to...
Re: GMPP ROADSIDE TOWING - 01/23/2013
THANKS FOR YOR REPLY CONNY,GLB STILL DOESNT LIKE M2020 Error 825 : Labor code M2020 is not covered by service contract or special coverage. Error 078 : Net Item Towing is not allowed for labour code M2020. Error 243 : Reject 078 cannot be authorized...
Way back when....... - 08/22/2012
... Administration Information Guide "Working & Understanding the DSR Packet" from "2007" -- but I dont know where we retreived it or how to find out if there is a "updated version" ?? Can anyone lead me in a good direction ??...
Re: Revised Dealer Policy Empowerment Bulletin 11-00-89-005 - 10/15/2012
I'm not blonde either; but as my daughter is fond of saying, Blonde isn't a hair color, it's a way of life! Sometimes I don't like to admit it, but I live the life! LOL
Re: SCANNING RO'S/DEALER TRACK - 10/05/2012
[quote] bhoneycutt1: We are on Dealer Track/Arkona. We don't scan though. [/quote] bhoneycutt1 can you email me i have some questions about dealer track...or will you be at the warranty training..........my email is: skinnecom@palmchevrolet.com thank...
Re: Repeat Repair signature needed if on a different area of the vehicle? - 10/27/2012
As a matter of habit; I have the SM sign off on ANY change made to the original RO. That way they are aware of what you are doing, where any errors are and you as Warranty Admin are covering your own butt. The P&P tells us that SM approval is needed...
Re: Sheet metal repair - 05/24/2012
... thing doesn't get dinged up enroute. I found this in the archives G_0000106385 I think its' what your Service Manager was talking about. Hope it helps...
Re: WPC returns - 04/19/2012
... other copy as a "just in case" and to submit for the admin tim with the job card. [/quote] So your parts department handles all warranty part returns? Do they also maintain the warranty parts that you are required to keep for 15+ days? I do all of...
Re: WPC returns - 04/18/2012
When you click on Generate Shipping Label it will take you to another set of screens. The first one will be the actual request and will require a name typed in the one block. PRINT that form for at least two copies. One you must highlight the transaction...
... transmitter replace **6410070 - key with integrated transmitter replace **6430320 - remote control door lock transmitter replace Comments included with the transaction must explain the defect involved....
Re: OLH punchtime vs. actual punchtime - 01/16/2014
... time punches must appear on the Job Card, both IN and OUT, and then signed off by the SM again. If you are referring to the 9.1 punch time as the "Actual" time recorded electronically by the computer, then it should be OK. The Tech should get paid 8.4...
Re: Canada 2 year Scheduled LOF Maintenance - 01/24/2014
Doug Starr helped me with this labor operation 0600743 it paid $50.00 which is a GMC Sierra but it paid for a 2014 Canadian 2yr plan.Also he thinks 0600683 will work for a 2013 Canadian 2 yr plan. Relate info G_0000169465. The lop 0600753 must be for ...
Transportation Damage - Wheels - 03/12/2014
The jlwarranty Transportation Damage Code Reference Card is available within the Resources tab under Warranty Help Cards. The card can be downloaded and printed at the dealership to assist those checking in new vehicles. Kristen/jlwarranty
Re: Recall 13426 - 03/19/2014
... to the previous repair) to ensure that all procedures (and correct parts installed) to follow what GM wanted done with the car. We claimed all parts and labor....
Re: May - Share Your Tip - 06/06/2014
Thank you for all of the May "Share Your Tip" responses! Congratulations to the winner of the May random drawing: nmykins Don't forget to share your thoughts on this month's "Share Your Tip" thread and be entered to win $100!
Retention of Parts Replaced in Connection with Recall and Field Action Repairs - 08/05/2014
... parts replaced in vehicles as a result of any recall or field action repair as referenced on the document attached to the message titled 'Attachment A'. Using standard warranty and recall-related storage procedures, all dealers should tag and securely...
2014 Warranty Administration Program Survey - 08/07/2014
Because we know that this has become a very busy time for most of you, we are keeping the survey open until the end of this month (8/2014). Please take a few moments out of your busy day to complete the survey, by doing so you have the opportunity to...
Re: closest to labor ops - 08/08/2014
... then I would use the main shaft op code and... submit for 14.0 hrs OLH? That seems extreme. What if he doesnt have 14.0 hrs clocked? I might be getting ahead of myself and still have a lot to learn, all feedback is appreciated!...
Re: Ignition Recall Towing - 07/16/2014
... SPECIFICALLY FOR THIS: 1-855-381-5826 IF THEY USE ANOTHER TOWING SERVICE DBC TOLD ME THAT THEY WOULD NOT COVER A TOW. CUSTOMER ARE TOWED AT NO CHARGE PER GM MESSAGE G_0000187705 FROM 03/17/2014...
Re: April - Share Your Tip! - 05/09/2014
Thank you for all of the April "Share Your Tip" responses! Congratulations to the winner of the April random drawing: conny Don't forget to share your thoughts on this month's "Share Your Tip" thread and be entered to win $100!
Re: CURIOUS ABOUT PAY - 07/18/2012
... HELP FEELING THAT I AM BEING TAKEN ADVANTAGE OF EITHER. MY MANAGER TOLD ME TO TRY AND FIND OUT WHAT OTHERS MADE IN MICHIGAN... BUT (SURPRISE SURPRISE) THAT TENDS TO BE A SOMEWHAT TOUCHY SUBJECT AND I HAVEN'T REALLY BEEN GIVEN ANY ANSWERS. THE JL POLL...
Re: cpo maintenance rejecting - 06/28/2012
AnnaWarranty...could you please forward the document (newsletter month/year) that references CPO maintenance submission as ZSSP? I performed an inquiry at our end and found a reference to the program in the October 2011 newsletter and also in our Z Labour...
Re: cpo maintenance rejecting - 06/22/2012
What you are looking for is the resource guide for CBG/CPO. Go to DBC LIVE on main global connect screen, go to frequently asked question. Where can I find the CBG CPO, Cadillac and HPO Operations Guides which includes claiming information regarding...
Re: Global Vehicle Damage Codes - 06/04/2012
I think they just re-issued the old document... If you look it shows a date of June 1st, but just underneath that header shows: DATE: OCTOBER 26, 2009
Re: Global Vehicle Damage Codes - 06/06/2012
[quote] MARKC: I think they just re-issued the old document... If you look it shows a date of June 1st, but just underneath that header shows: DATE: OCTOBER 26, 2009 [/quote] The notice was the old one, but the damage codes are NEW. The new ones...
Re: Special Coverage #11135 - 08/08/2012
... this I would open a misc line on the RO for that labor op (T5874) and part #. If that wasn't what you were asking, I apologize. [/quote] I did that but: It rejected for base labor exceeds the allowance for labor code T5874 [/quote] Have tried to...
Re: GMPP ROADSIDE TOWING - 01/23/2013
THANKS FOR YOR REPLY CONNY,GLB STILL DOESNT LIKE M2020 Error 825 : Labor code M2020 is not covered by service contract or special coverage. Error 078 : Net Item Towing is not allowed for labour code M2020. Error 243 : Reject 078 cannot be authorized...
Way back when....... - 08/22/2012
... Administration Information Guide "Working & Understanding the DSR Packet" from "2007" -- but I dont know where we retreived it or how to find out if there is a "updated version" ?? Can anyone lead me in a good direction ??...
Re: Revised Dealer Policy Empowerment Bulletin 11-00-89-005 - 10/15/2012
I'm not blonde either; but as my daughter is fond of saying, Blonde isn't a hair color, it's a way of life! Sometimes I don't like to admit it, but I live the life! LOL
Re: SCANNING RO'S/DEALER TRACK - 10/05/2012
[quote] bhoneycutt1: We are on Dealer Track/Arkona. We don't scan though. [/quote] bhoneycutt1 can you email me i have some questions about dealer track...or will you be at the warranty training..........my email is: skinnecom@palmchevrolet.com thank...
Re: Repeat Repair signature needed if on a different area of the vehicle? - 10/27/2012
As a matter of habit; I have the SM sign off on ANY change made to the original RO. That way they are aware of what you are doing, where any errors are and you as Warranty Admin are covering your own butt. The P&P tells us that SM approval is needed...
Re: Sheet metal repair - 05/24/2012
... thing doesn't get dinged up enroute. I found this in the archives G_0000106385 I think its' what your Service Manager was talking about. Hope it helps...
Re: WPC returns - 04/19/2012
... other copy as a "just in case" and to submit for the admin tim with the job card. [/quote] So your parts department handles all warranty part returns? Do they also maintain the warranty parts that you are required to keep for 15+ days? I do all of...
Re: WPC returns - 04/18/2012
When you click on Generate Shipping Label it will take you to another set of screens. The first one will be the actual request and will require a name typed in the one block. PRINT that form for at least two copies. One you must highlight the transaction...
Re: LTG IN GLOBAL - 04/18/2012
... drop-down fields & choosing year, make, model. If you do it that way, check VISS to be sure of what engine & transmission are in the vehicle. Feel free to ask questions anytime!...
Re: OP CODES LIST - 03/26/2012
I'll try the help cards. I'm looking to see which codes are still active. So, I don't have to enter so many codes in the report, every morning. Thanjks, For the help. EJ
Need help coding - 03/26/2012
... completed) replace yaw/lateral accelrometor sensor. If dtc resets, replace EBCM. Ok, did both. What opcode would you use? H2580 Yaw Sensor with OLH for EBCM, or H2503 EBCM with OLH for yaw, or separate them both? Appreciate any input on this on...
Re: What should I do? - 12/06/2011
... in front of you. If you have someone you could take it too, I would. Explain the issues and see what happens. Good luck. Let us know how it turns out. ...
USED CAR - BATTERY - 01/31/2012
I dont know why "batteries" are such an issue for me (but - they are) -- anyway ... I have a 2010 GMC Sierra which has come into out used car inventory on a buyback with 33,828 *** Written up as: Vehicle is "slow cranking" in which the battery failed...
Re: CURIOUS ABOUT PAY - 01/26/2012
... HELP FEELING THAT I AM BEING TAKEN ADVANTAGE OF EITHER. MY MANAGER TOLD ME TO TRY AND FIND OUT WHAT OTHERS MADE IN MICHIGAN... BUT (SURPRISE SURPRISE) THAT TENDS TO BE A SOMEWHAT TOUCHY SUBJECT AND I HAVEN'T REALLY BEEN GIVEN ANY ANSWERS. THE JL POLL...
Re: CURIOUS ABOUT PAY - 01/26/2012
... HELP FEELING THAT I AM BEING TAKEN ADVANTAGE OF EITHER. MY MANAGER TOLD ME TO TRY AND FIND OUT WHAT OTHERS MADE IN MICHIGAN... BUT (SURPRISE SURPRISE) THAT TENDS TO BE A SOMEWHAT TOUCHY SUBJECT AND I HAVEN'T REALLY BEEN GIVEN ANY ANSWERS. THE JL POLL...
Re: Courtesy deliveries - PDI - 02/07/2012
... the PDI hasn't been paid, then we perform the PDI and claim the Z7000 on it. Don't forget that you are entitled to apply for PDI fluid adds to every PDI you do. ...
Re: Warranty Part Retention - 01/25/2012
HEY THERE. I CAN'T TELL YOU HOW TO IDENTIFY RECYCLE OR HAZMAT MATERIALS AS GM SAYS THEY ALL GET PITCHED. BUT I CAN TELL YOU HOW I KEEP TRACK OF WHEN PARTS NEED TO BE SCRAPPED, IF YOU DO CREDIT MEMOS. OR HAVE ACCESS TO THEM. (IF YOU DON'T DO THE CREDIT...
Re: Dumb Question on GMPP courtesy cars - 03/15/2011
... an in-house LOANER fleet. We simply loan them out. Since all of ours are older than 2 yrs, we don't bill GM for them. Our customers are spoiled. ...
Re: Dumb Question on GMPP courtesy cars - 03/15/2011
... an in-house LOANER fleet. We simply loan them out. Since all of ours are older than 2 yrs, we don't bill GM for them. Our customers are spoiled. [/quote] We also have in house LOANERS and charge them out as shuttle service-2 way, so that we get...
Warranty after the customer paid! - 04/01/2011
... it should have been. How should I go back now and charge warranty so we can refund the customer? Don't we only have 60 days to submit? I want to be able to use the original job card number and date. Thanks!...
Re: GM Accessories added after vehicle delivery - 03/28/2011
... thru bisiness admin. tab on Global Connect. WOW...took awhile to find that answer!!! [/quote] How does that work?? We don't do much Business Choice and when we do it's always a hassle as to where the labor gets billed. Thanks!...
Re: GMPP Radio And Cluster Tax? - 05/19/2011
... ROUTE IT TOO HIM FOR APPROVAL, WITH A BREAK DOWN OF THE TOTAL CLAIM. NOT SURE IF THIS WILL HELP YOU AT ALL, BUT THATS HOW MY REP. HAS INSTRUCTED ME TO SUBMIT THESE....
Tonneau cover opcode - 05/23/2011
... because the "I" labor op was never submit to GM? I don't know that for a fact, but wonder if that would affect it..... Any help would be appreciated on this M.O.N.D.A.Y....
Re: Generic codes? - 06/15/2011
Dealer Installed Accessories SI Doc ID 1715053... Bug Shield - R9260 (hood air deflector) Side Steps - R9310 (running board step) or R9311 (tubular assist step) Kristen/jlwarranty
Re: bulletin number - 06/15/2011
Documentation pertaining to maintenance items not covered by warranty may be found in the Service Policies and Procedures Manual Article 1.2.2.4. Excerpt from P&P: wiper inserts are covered up to the first maintenance inspection period outlined in the ...
AC Delco part numbers - 06/13/2011
... use part # 12346290 and it goes through warranty like any other normal part. My parts manager would like to supercede to 12377912 (an ac delco-gm part #). But he doesn't want to do it if it will cause an issue with warranty. Is anyone else using 12377912...
Re: labor operation - 05/10/2011
Double check with your tech, but I think it's the: Inside Air Temperature Sensor Replacement OPERATION NUMBER: D1212 LABOR TIME: 0.6 Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis. ADD:...
Re: Saturn parts-warranty - 04/11/2011
... I have a transmission claim and cannot figure out why GM is paying less for the parts than what we have. We were not a Saturn dealer originally. Thanks for any assistance! [/quote] We occasionally submit Saturn claims and I haven't seen any difference...
Re: EMRP 48/36 MG ENHANCED ?????? - 08/05/2011
[quote] LCoe0401: From what I can find, just doing a simple internet search, it has to do with Enterprise auto sales: "The Enterprise Mechanical Repair Program, known as eMRP, offers you extensive mechanical coverage. If a part breaks, even if it results...
Re: - 08/11/2011
... calculated with reference to dealers' already approved warranty parts and labor rates. So from what I'm seeing this works like the IPC special coverage after a certain time/mileage. I'd just figure the repair and split it down the middle and call...
Re: IGNITION LOCK CYLINDERS - 08/12/2011
... No argument. My favorite saying to the techs when they complain is "I didn't write the LTG. If you want it changed, go through the proper process and submit a request". That usually quiets them down a bit. ☺...
Re: 2011 Malibu paint issue - 07/22/2011
... should be used , even though they weren't replaced, with the paint time in OLT. They are what caused the scratches, therefore they are the failed labor operations. [/quote] I wondered about that opcode. Since it was all 4 doors, should I split it...
Re: Goodwill for radio - 07/22/2011
We have done that in the past also, but GM issued a bulletin and will not allow the ESC to do that any longer. Once it's ordered a Customer Pay they will no longer change it. At least ours won't :-) Bulletin: 05-00-89-045B: Dealers must notify ESCs...
... drop-down fields & choosing year, make, model. If you do it that way, check VISS to be sure of what engine & transmission are in the vehicle. Feel free to ask questions anytime!...
Re: OP CODES LIST - 03/26/2012
I'll try the help cards. I'm looking to see which codes are still active. So, I don't have to enter so many codes in the report, every morning. Thanjks, For the help. EJ
Need help coding - 03/26/2012
... completed) replace yaw/lateral accelrometor sensor. If dtc resets, replace EBCM. Ok, did both. What opcode would you use? H2580 Yaw Sensor with OLH for EBCM, or H2503 EBCM with OLH for yaw, or separate them both? Appreciate any input on this on...
Re: What should I do? - 12/06/2011
... in front of you. If you have someone you could take it too, I would. Explain the issues and see what happens. Good luck. Let us know how it turns out. ...
USED CAR - BATTERY - 01/31/2012
I dont know why "batteries" are such an issue for me (but - they are) -- anyway ... I have a 2010 GMC Sierra which has come into out used car inventory on a buyback with 33,828 *** Written up as: Vehicle is "slow cranking" in which the battery failed...
Re: CURIOUS ABOUT PAY - 01/26/2012
... HELP FEELING THAT I AM BEING TAKEN ADVANTAGE OF EITHER. MY MANAGER TOLD ME TO TRY AND FIND OUT WHAT OTHERS MADE IN MICHIGAN... BUT (SURPRISE SURPRISE) THAT TENDS TO BE A SOMEWHAT TOUCHY SUBJECT AND I HAVEN'T REALLY BEEN GIVEN ANY ANSWERS. THE JL POLL...
Re: CURIOUS ABOUT PAY - 01/26/2012
... HELP FEELING THAT I AM BEING TAKEN ADVANTAGE OF EITHER. MY MANAGER TOLD ME TO TRY AND FIND OUT WHAT OTHERS MADE IN MICHIGAN... BUT (SURPRISE SURPRISE) THAT TENDS TO BE A SOMEWHAT TOUCHY SUBJECT AND I HAVEN'T REALLY BEEN GIVEN ANY ANSWERS. THE JL POLL...
Re: Courtesy deliveries - PDI - 02/07/2012
... the PDI hasn't been paid, then we perform the PDI and claim the Z7000 on it. Don't forget that you are entitled to apply for PDI fluid adds to every PDI you do. ...
Re: Warranty Part Retention - 01/25/2012
HEY THERE. I CAN'T TELL YOU HOW TO IDENTIFY RECYCLE OR HAZMAT MATERIALS AS GM SAYS THEY ALL GET PITCHED. BUT I CAN TELL YOU HOW I KEEP TRACK OF WHEN PARTS NEED TO BE SCRAPPED, IF YOU DO CREDIT MEMOS. OR HAVE ACCESS TO THEM. (IF YOU DON'T DO THE CREDIT...
Re: Dumb Question on GMPP courtesy cars - 03/15/2011
... an in-house LOANER fleet. We simply loan them out. Since all of ours are older than 2 yrs, we don't bill GM for them. Our customers are spoiled. ...
Re: Dumb Question on GMPP courtesy cars - 03/15/2011
... an in-house LOANER fleet. We simply loan them out. Since all of ours are older than 2 yrs, we don't bill GM for them. Our customers are spoiled. [/quote] We also have in house LOANERS and charge them out as shuttle service-2 way, so that we get...
Warranty after the customer paid! - 04/01/2011
... it should have been. How should I go back now and charge warranty so we can refund the customer? Don't we only have 60 days to submit? I want to be able to use the original job card number and date. Thanks!...
Re: GM Accessories added after vehicle delivery - 03/28/2011
... thru bisiness admin. tab on Global Connect. WOW...took awhile to find that answer!!! [/quote] How does that work?? We don't do much Business Choice and when we do it's always a hassle as to where the labor gets billed. Thanks!...
Re: GMPP Radio And Cluster Tax? - 05/19/2011
... ROUTE IT TOO HIM FOR APPROVAL, WITH A BREAK DOWN OF THE TOTAL CLAIM. NOT SURE IF THIS WILL HELP YOU AT ALL, BUT THATS HOW MY REP. HAS INSTRUCTED ME TO SUBMIT THESE....
Tonneau cover opcode - 05/23/2011
... because the "I" labor op was never submit to GM? I don't know that for a fact, but wonder if that would affect it..... Any help would be appreciated on this M.O.N.D.A.Y....
Re: Generic codes? - 06/15/2011
Dealer Installed Accessories SI Doc ID 1715053... Bug Shield - R9260 (hood air deflector) Side Steps - R9310 (running board step) or R9311 (tubular assist step) Kristen/jlwarranty
Re: bulletin number - 06/15/2011
Documentation pertaining to maintenance items not covered by warranty may be found in the Service Policies and Procedures Manual Article 1.2.2.4. Excerpt from P&P: wiper inserts are covered up to the first maintenance inspection period outlined in the ...
AC Delco part numbers - 06/13/2011
... use part # 12346290 and it goes through warranty like any other normal part. My parts manager would like to supercede to 12377912 (an ac delco-gm part #). But he doesn't want to do it if it will cause an issue with warranty. Is anyone else using 12377912...
Re: labor operation - 05/10/2011
Double check with your tech, but I think it's the: Inside Air Temperature Sensor Replacement OPERATION NUMBER: D1212 LABOR TIME: 0.6 Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis. ADD:...
Re: Saturn parts-warranty - 04/11/2011
... I have a transmission claim and cannot figure out why GM is paying less for the parts than what we have. We were not a Saturn dealer originally. Thanks for any assistance! [/quote] We occasionally submit Saturn claims and I haven't seen any difference...
Re: EMRP 48/36 MG ENHANCED ?????? - 08/05/2011
[quote] LCoe0401: From what I can find, just doing a simple internet search, it has to do with Enterprise auto sales: "The Enterprise Mechanical Repair Program, known as eMRP, offers you extensive mechanical coverage. If a part breaks, even if it results...
Re: - 08/11/2011
... calculated with reference to dealers' already approved warranty parts and labor rates. So from what I'm seeing this works like the IPC special coverage after a certain time/mileage. I'd just figure the repair and split it down the middle and call...
Re: IGNITION LOCK CYLINDERS - 08/12/2011
... No argument. My favorite saying to the techs when they complain is "I didn't write the LTG. If you want it changed, go through the proper process and submit a request". That usually quiets them down a bit. ☺...
Re: 2011 Malibu paint issue - 07/22/2011
... should be used , even though they weren't replaced, with the paint time in OLT. They are what caused the scratches, therefore they are the failed labor operations. [/quote] I wondered about that opcode. Since it was all 4 doors, should I split it...
Re: Goodwill for radio - 07/22/2011
We have done that in the past also, but GM issued a bulletin and will not allow the ESC to do that any longer. Once it's ordered a Customer Pay they will no longer change it. At least ours won't :-) Bulletin: 05-00-89-045B: Dealers must notify ESCs...
Re: Parts Warranty when vehicle is still under warranty - 09/27/2011
... like I'm getting blamed for our high percentage of repeat repairs. [/quote] My suggestion to GM would be to stop making the cheapest parts that continue to fail. Then the repeat repairs would stop. I don't see how the repeat repairs are the dealerships...
Forum - 03/27/2017
Open a job card for the reimbursement documenting the support for the reimbursement in 3 C's - include the CAC Case Number. Utilize the labor operation provided by CAC, if provided, or select a closest to operation. Enter the reimbursement amount in the...
Forum - 04/12/2017
... electronic exchange component, the allowance went from a labor (0.2 hrs) allowance to a dollar amount ($20) - with the $20 submitted in the Net/Administrative Allowance field of the transaction. This allowance is in addition to the...
Forum - 03/23/2017
... the radiator. We close out the RO and open a new one when the customer comes back to get it done. Do we need added operation approvals on the new RO? Or, are we saying that we need added operation approvals on the new RO only if we added an...
Forum - 04/27/2017
... the repair order should get closed. That is a GM requirement and a State law in many states.If you want to avoid the repeat repair, don't submit anything on the first repair order and submit it all on the second repair order with a cross reference to...
Forum - 04/26/2017
... That is a GM requirement and a State law in many states.If you want to avoid the repeat repair, don't submit anything on the first repair order and submit it all on the second repair order with a cross reference to the prior repair order. That's the...
Forum - 05/04/2017
... Vehicle History (IVH) screen print must be attached to the job card. (Per Article 3.3, the documentation must be retained for a minimum of 24 months.)...
Forum - 04/24/2017
RE: 0590062: please refer to Global Document ID 4738838 : Labor Operation 0590062 DEF Top Off at PDI. As dlaw645 mentioned, in an excessive net situation, review the technician's comments supporting the quantity added during top off as well as the DEF...
What Would You Do - 08/17 - 07/25/2017
... local dealership with a concern of the temperature fluctuating when defrost was on. The customer would set the temperature at 70 degrees, but found that the system would blow either very cold air or extremely hot air. The technician did not find...
Forum - 07/14/2017
... out on Jan. 11, 2016. As of now I really don't think there's much to do about it except note your Closest Available Operation for Repair Performed in the text. I put it in both the Correction text and the General Comments text and my service...
Forum - 05/30/2017
Thanks for the What Would You Do responses! Job line 1: Management must authorize any changes regarding who is responsible for charges prior to repairs being completed. Job line 3: Add on lines must first be inspected and verified by management before...
Forum - 10/04/2017
Sounds like you are off in the right direction with this one! One line transaction with the engine as the causal component - the engine indicated as the causal part and the engine replacement labor operation. Utilize OLH for the labor to...
Giant Claim- Need help! - 10/03/2017
Ok here we go,So I've got a big claim for a vehicle that I'm not quite sure how to even submit at this point.Here's what we got, the vehicle is a 2012 Chevy Silverado, the customer brought it in because the truck kept stalling all the time. Our tech that...
Forum - 10/11/2017
... the article within the newsletter. Please let us know if we may provide further details! Thank you! Kristen...
Suggested change to how GMGlobal rejects claims...just putting it out there:) - 08/31/2017
When submitting a claim, it would be nice if the claims would reject for things that we can change prior to them going to GM Authorization. For example, I submitted a claim that had an electronic exchange component on it. The claim also had...
What Would You Do - 10/17 - 09/27/2017
The owner of a 2017 Chevrolet Silverado visited their local dealership with a headliner deformity concern. The technician lowered the back half of the headliner and noticed signs of water damage. To accurately identify the area of the leak the technician...
Forum - 11/21/2017
... or not a component or labor operation is within the chart, enter CTRL and the letter F on your keyboard to do a search within the document. With the fuel injector, labor operation 4022330 has Coverage Code E (Emissions) and is not contained within...
Forum - 12/05/2017
The recall documentation contains specific instruction for return of the inflators: including packaging and closure instruction, shipping instruction (box labeling, preparing the pallet of 200 boxes (or instruction if 200 boxes are not accumulated...
What Would You Do - 12/17 - 11/21/2017
A warranty administrator recently submitted a transaction for the replacement of four wheels on a 2015 Chevrolet Silverado with 21K miles due to pitting and peeling. Due to the condition, the dealership offered to replace the wheels under warranty for...
Forum - 10/24/2017
... a pound sign (#) will be displayed next to the Customer/Dealer Participation Amount. There is no dollar range presented, just a participation amount or percentage. The dealer is not required to run the PET when a part was ordered while the customer's...
Recall 17419 and 17337 programming and claim submission problems - 11/07/2017
... the LOP for the 2018 Silverado and then contact the DBC to manually close Recall 17419. This would mean a loss of .5 labor hours per vehicle, and I'm not sure it would satisfy Federal requirements to prove we programmed both modules. PLEASE HELP,...
Forum - 10/26/2017
... the customer to complete the reimbursement form and present it to the dealer with all required documents (or mail to the Reimbursement Department at GM). A copy of the Reimbursement Form is also available in the Service Forms application in Global. Reference...
What Would You Do - 02/18 - 01/22/2018
A 2015 Chevrolet Silverado was brought into the dealership for a check engine light. The owner was also unable to get the vehicle out of second gear. The technician verified the condition and found DTCs P0741 and P0796. Diagnostics were performed and...
Forum - 12/06/2017
... shouldn't be something that can be interpreted wrong, it should be very clear how they want it and what they need. "I", and actually my Manager and Owner, all read that as the Date and Time are what must be documented... 2nd question...Is there...
Forum - 02/21/2018
... time of 1.2 hours, and the ensuing argument begins. I'm new at excercises like this, but that is what I would do....
... like I'm getting blamed for our high percentage of repeat repairs. [/quote] My suggestion to GM would be to stop making the cheapest parts that continue to fail. Then the repeat repairs would stop. I don't see how the repeat repairs are the dealerships...
Forum - 03/27/2017
Open a job card for the reimbursement documenting the support for the reimbursement in 3 C's - include the CAC Case Number. Utilize the labor operation provided by CAC, if provided, or select a closest to operation. Enter the reimbursement amount in the...
Forum - 04/12/2017
... electronic exchange component, the allowance went from a labor (0.2 hrs) allowance to a dollar amount ($20) - with the $20 submitted in the Net/Administrative Allowance field of the transaction. This allowance is in addition to the...
Forum - 03/23/2017
... the radiator. We close out the RO and open a new one when the customer comes back to get it done. Do we need added operation approvals on the new RO? Or, are we saying that we need added operation approvals on the new RO only if we added an...
Forum - 04/27/2017
... the repair order should get closed. That is a GM requirement and a State law in many states.If you want to avoid the repeat repair, don't submit anything on the first repair order and submit it all on the second repair order with a cross reference to...
Forum - 04/26/2017
... That is a GM requirement and a State law in many states.If you want to avoid the repeat repair, don't submit anything on the first repair order and submit it all on the second repair order with a cross reference to the prior repair order. That's the...
Forum - 05/04/2017
... Vehicle History (IVH) screen print must be attached to the job card. (Per Article 3.3, the documentation must be retained for a minimum of 24 months.)...
Forum - 04/24/2017
RE: 0590062: please refer to Global Document ID 4738838 : Labor Operation 0590062 DEF Top Off at PDI. As dlaw645 mentioned, in an excessive net situation, review the technician's comments supporting the quantity added during top off as well as the DEF...
What Would You Do - 08/17 - 07/25/2017
... local dealership with a concern of the temperature fluctuating when defrost was on. The customer would set the temperature at 70 degrees, but found that the system would blow either very cold air or extremely hot air. The technician did not find...
Forum - 07/14/2017
... out on Jan. 11, 2016. As of now I really don't think there's much to do about it except note your Closest Available Operation for Repair Performed in the text. I put it in both the Correction text and the General Comments text and my service...
Forum - 05/30/2017
Thanks for the What Would You Do responses! Job line 1: Management must authorize any changes regarding who is responsible for charges prior to repairs being completed. Job line 3: Add on lines must first be inspected and verified by management before...
Forum - 10/04/2017
Sounds like you are off in the right direction with this one! One line transaction with the engine as the causal component - the engine indicated as the causal part and the engine replacement labor operation. Utilize OLH for the labor to...
Giant Claim- Need help! - 10/03/2017
Ok here we go,So I've got a big claim for a vehicle that I'm not quite sure how to even submit at this point.Here's what we got, the vehicle is a 2012 Chevy Silverado, the customer brought it in because the truck kept stalling all the time. Our tech that...
Forum - 10/11/2017
... the article within the newsletter. Please let us know if we may provide further details! Thank you! Kristen...
Suggested change to how GMGlobal rejects claims...just putting it out there:) - 08/31/2017
When submitting a claim, it would be nice if the claims would reject for things that we can change prior to them going to GM Authorization. For example, I submitted a claim that had an electronic exchange component on it. The claim also had...
What Would You Do - 10/17 - 09/27/2017
The owner of a 2017 Chevrolet Silverado visited their local dealership with a headliner deformity concern. The technician lowered the back half of the headliner and noticed signs of water damage. To accurately identify the area of the leak the technician...
Forum - 11/21/2017
... or not a component or labor operation is within the chart, enter CTRL and the letter F on your keyboard to do a search within the document. With the fuel injector, labor operation 4022330 has Coverage Code E (Emissions) and is not contained within...
Forum - 12/05/2017
The recall documentation contains specific instruction for return of the inflators: including packaging and closure instruction, shipping instruction (box labeling, preparing the pallet of 200 boxes (or instruction if 200 boxes are not accumulated...
What Would You Do - 12/17 - 11/21/2017
A warranty administrator recently submitted a transaction for the replacement of four wheels on a 2015 Chevrolet Silverado with 21K miles due to pitting and peeling. Due to the condition, the dealership offered to replace the wheels under warranty for...
Forum - 10/24/2017
... a pound sign (#) will be displayed next to the Customer/Dealer Participation Amount. There is no dollar range presented, just a participation amount or percentage. The dealer is not required to run the PET when a part was ordered while the customer's...
Recall 17419 and 17337 programming and claim submission problems - 11/07/2017
... the LOP for the 2018 Silverado and then contact the DBC to manually close Recall 17419. This would mean a loss of .5 labor hours per vehicle, and I'm not sure it would satisfy Federal requirements to prove we programmed both modules. PLEASE HELP,...
Forum - 10/26/2017
... the customer to complete the reimbursement form and present it to the dealer with all required documents (or mail to the Reimbursement Department at GM). A copy of the Reimbursement Form is also available in the Service Forms application in Global. Reference...
What Would You Do - 02/18 - 01/22/2018
A 2015 Chevrolet Silverado was brought into the dealership for a check engine light. The owner was also unable to get the vehicle out of second gear. The technician verified the condition and found DTCs P0741 and P0796. Diagnostics were performed and...
Forum - 12/06/2017
... shouldn't be something that can be interpreted wrong, it should be very clear how they want it and what they need. "I", and actually my Manager and Owner, all read that as the Date and Time are what must be documented... 2nd question...Is there...
Forum - 02/21/2018
... time of 1.2 hours, and the ensuing argument begins. I'm new at excercises like this, but that is what I would do....
Forum - 02/21/2018
... TIME NEEDED HERE on the repair, they immediately punch out, and then punch right back in to start what could turn into OLH punches. Whether that punch begins the OLH or not depends how the job goes from there. But if there is to be an OLH request,...
New GM Warranty Aid in Service Information - 02/19/2018
... out the new warranty aid! It is going to be a really huge help! Edit: Does anyone know why the job aid is not available for all years/models? I have had a few that don't offer it. Maybe they are still working on...
Forum - 02/09/2018
... also supersedes GM’s previous policy of restricting customer reimbursement to the amount GM would have paid an authorized GM Service Agent to perform the repair." She went back and forth with me a few times because we accidentally missed an oil...
Forum - 02/08/2018
... was one complaint from the customer though which resulted in 2 separate operations. I am going to double check on this with him but want to find out for sure how this works....
Forum - 02/08/2017
... of oil for recall 17019. At this point there has not been a clarification for an updated dollar amount for the oil charged out in net item. While the specific oil part number must be used when performing the repair - the expense for the oil is claimed...
Forum - 02/02/2017
... this conversation, it is copied out of a Special Coverage Bulletin. It vaguely explains what the Courtesy Trans program is for, not what it covers...which is confusing in itself by merely being in the Special Coverage bulletin because...
Forum - 01/19/2017
... me a hourly rate $10 and I asked him for a percentage of the warranty for each month. He said he would look at it and get back with me. Been 6 months! Our service manager only cares about making money so my warranty job is very difficult! Then I also...
Forum - 01/03/2017
Thanks everyone for the feedback on the Recalls & Supporting Documentation article from the January 2017 edition of the Warranty News. it is a best practice to attach a copy of the WCC to the job card to ensure code accuracy as well as to...
Forum - 10/19/2016
cnkraemer: I have not had success finding a document that addresses the issue of a non-covered part failure causing the failure of a warranty covered component. Is there a specific scenario?
Forum - 10/24/2016
... come up with is the Consequential Damage section within Global Message GCUS-9-1890...maybe this is what you were searching for? ...
Forum - 12/02/2016
... were added to the job card, only a change from customer pay to warranty. Thanks heckandarn for your response!...
Forum - 12/28/2016
It was OK - the process honestly is dragged out because they don't take phone calls or talk to you on the phone, and won't respond to you unless you have a case number. I think it's easier to iron out problems talking to someone on the phone vs....
Forum - 10/05/2016
... her that because it was an after market key it could not be done. She finally understood what I was telling her and she instructed me to use 9100883 (for the key replacement). She never gave me a direct answer if it was covered or not...but she...
Re: DEALERTRACK - 06/21/2016
... pay lines. (GMPP pays list) having the lines booked as customer pay it will generate tax. "90" your screen. Do an "M", dollar amount, RO# (as your debit control number) and account is 26300. The repair order will close to your 26300 account. So you...
RECALL 14491 AIRBAG PROPER RETURN ?? - 07/12/2016
... matches, it aslo states the proper shipping name and packaging group listed do not match ????? What is the packing group there talking about .......HELP PLEASE Jerrie ...
Re: HOW DO I CODE THIS? - 08/21/2015
... it does happen. The technician should be able to clarify. If this is a one line situation, you would claim the labor code for the part that caused the failure and need a P authorization for the additional parts. Any OLH would have to have flag time...
Re: Closest Available Labor Operation - 08/21/2015
dodgetex: Chrysler does have a pretty good way to identify a repair vs. replace repair, with 00 time : ) For a GM repair only procedure (that does not have a repair only labor op), select the closest to operation (which may be the replace op) & enter ...
Transportation Claim - 08/21/2015
... which I know can be authorized but then I don't want it to hit our repeat repair numbers. When you look under the labor op 0500010 is has an add time for "one or all remotes/keys" Not sure which way to go on this one. Has anyone else had this issue?...
Re: CAM-02 Report - 10/19/2015
... is available in the Service Forms application of GlobalConnect. From the Service page scroll down to the Applications area to select the Service Forms link. The link for the CAM-02 is listed in the General Information section of Service Forms. The Recall...
Re: Nobember Newsletter Quiz Question - 11/10/2015
cnkraemer: you are correct! Our apologies, there was a typo within the print version of the November newsletter. The answer to the question regarding documentation of the cause and correction on the job card is the technician (answer C). The online quiz...
Re: RENTAL REIMBURSEMENT - 10/02/2015
Was the customer's vehicle in the service department for a warrantable repair that would support a rental? If so, include the expense on the warranty transaction as a reimbursement with the appropriate supporting documentation or if the transaction...
DEALERTRACK - 09/16/2015
... I don't know warranty, none of us here do, can you walk me through where you are at and tell me what you need? OMG!!!!!! Right?!? Madness...Waiting on a phone call back but I know it has to be right in front of me. Thanks everyone!!!:) ...
RENTAL REIMBURSEMENT - 10/02/2015
... own rental and wants to be reimbursed. I denied the reimbursement under the assumption that we dont reimburse for rentals. Is this right? Or is it possible if we were out of DRAC Units? We usually send them to Enterprise in which we have an account...
OPEN RECALLS ON STOCK UNITS - 02/23/2016
... to be performed , if they reject then H route for approval ??? Does this sound correct and thank you for all your help ! Jeri ...
Re: GM 2016 PDI TIMES WARRANTY HELP CARDS - 01/21/2016
... of 1.8 hours for the 2016 Malibu Limited (VIN 1)(G-Car SWB)for RPO S0M. Please let me know if you have another document from GM that states otherwise. Thanks! Kristen / jlwarranty...
... TIME NEEDED HERE on the repair, they immediately punch out, and then punch right back in to start what could turn into OLH punches. Whether that punch begins the OLH or not depends how the job goes from there. But if there is to be an OLH request,...
New GM Warranty Aid in Service Information - 02/19/2018
... out the new warranty aid! It is going to be a really huge help! Edit: Does anyone know why the job aid is not available for all years/models? I have had a few that don't offer it. Maybe they are still working on...
Forum - 02/09/2018
... also supersedes GM’s previous policy of restricting customer reimbursement to the amount GM would have paid an authorized GM Service Agent to perform the repair." She went back and forth with me a few times because we accidentally missed an oil...
Forum - 02/08/2018
... was one complaint from the customer though which resulted in 2 separate operations. I am going to double check on this with him but want to find out for sure how this works....
Forum - 02/08/2017
... of oil for recall 17019. At this point there has not been a clarification for an updated dollar amount for the oil charged out in net item. While the specific oil part number must be used when performing the repair - the expense for the oil is claimed...
Forum - 02/02/2017
... this conversation, it is copied out of a Special Coverage Bulletin. It vaguely explains what the Courtesy Trans program is for, not what it covers...which is confusing in itself by merely being in the Special Coverage bulletin because...
Forum - 01/19/2017
... me a hourly rate $10 and I asked him for a percentage of the warranty for each month. He said he would look at it and get back with me. Been 6 months! Our service manager only cares about making money so my warranty job is very difficult! Then I also...
Forum - 01/03/2017
Thanks everyone for the feedback on the Recalls & Supporting Documentation article from the January 2017 edition of the Warranty News. it is a best practice to attach a copy of the WCC to the job card to ensure code accuracy as well as to...
Forum - 10/19/2016
cnkraemer: I have not had success finding a document that addresses the issue of a non-covered part failure causing the failure of a warranty covered component. Is there a specific scenario?
Forum - 10/24/2016
... come up with is the Consequential Damage section within Global Message GCUS-9-1890...maybe this is what you were searching for? ...
Forum - 12/02/2016
... were added to the job card, only a change from customer pay to warranty. Thanks heckandarn for your response!...
Forum - 12/28/2016
It was OK - the process honestly is dragged out because they don't take phone calls or talk to you on the phone, and won't respond to you unless you have a case number. I think it's easier to iron out problems talking to someone on the phone vs....
Forum - 10/05/2016
... her that because it was an after market key it could not be done. She finally understood what I was telling her and she instructed me to use 9100883 (for the key replacement). She never gave me a direct answer if it was covered or not...but she...
Re: DEALERTRACK - 06/21/2016
... pay lines. (GMPP pays list) having the lines booked as customer pay it will generate tax. "90" your screen. Do an "M", dollar amount, RO# (as your debit control number) and account is 26300. The repair order will close to your 26300 account. So you...
RECALL 14491 AIRBAG PROPER RETURN ?? - 07/12/2016
... matches, it aslo states the proper shipping name and packaging group listed do not match ????? What is the packing group there talking about .......HELP PLEASE Jerrie ...
Re: HOW DO I CODE THIS? - 08/21/2015
... it does happen. The technician should be able to clarify. If this is a one line situation, you would claim the labor code for the part that caused the failure and need a P authorization for the additional parts. Any OLH would have to have flag time...
Re: Closest Available Labor Operation - 08/21/2015
dodgetex: Chrysler does have a pretty good way to identify a repair vs. replace repair, with 00 time : ) For a GM repair only procedure (that does not have a repair only labor op), select the closest to operation (which may be the replace op) & enter ...
Transportation Claim - 08/21/2015
... which I know can be authorized but then I don't want it to hit our repeat repair numbers. When you look under the labor op 0500010 is has an add time for "one or all remotes/keys" Not sure which way to go on this one. Has anyone else had this issue?...
Re: CAM-02 Report - 10/19/2015
... is available in the Service Forms application of GlobalConnect. From the Service page scroll down to the Applications area to select the Service Forms link. The link for the CAM-02 is listed in the General Information section of Service Forms. The Recall...
Re: Nobember Newsletter Quiz Question - 11/10/2015
cnkraemer: you are correct! Our apologies, there was a typo within the print version of the November newsletter. The answer to the question regarding documentation of the cause and correction on the job card is the technician (answer C). The online quiz...
Re: RENTAL REIMBURSEMENT - 10/02/2015
Was the customer's vehicle in the service department for a warrantable repair that would support a rental? If so, include the expense on the warranty transaction as a reimbursement with the appropriate supporting documentation or if the transaction...
DEALERTRACK - 09/16/2015
... I don't know warranty, none of us here do, can you walk me through where you are at and tell me what you need? OMG!!!!!! Right?!? Madness...Waiting on a phone call back but I know it has to be right in front of me. Thanks everyone!!!:) ...
RENTAL REIMBURSEMENT - 10/02/2015
... own rental and wants to be reimbursed. I denied the reimbursement under the assumption that we dont reimburse for rentals. Is this right? Or is it possible if we were out of DRAC Units? We usually send them to Enterprise in which we have an account...
OPEN RECALLS ON STOCK UNITS - 02/23/2016
... to be performed , if they reject then H route for approval ??? Does this sound correct and thank you for all your help ! Jeri ...
Re: GM 2016 PDI TIMES WARRANTY HELP CARDS - 01/21/2016
... of 1.8 hours for the 2016 Malibu Limited (VIN 1)(G-Car SWB)for RPO S0M. Please let me know if you have another document from GM that states otherwise. Thanks! Kristen / jlwarranty...
Re: GM 2016 PDI TIMES WARRANTY HELP CARDS - 01/13/2016
There is an error on the Malibu 2016 for VIN (Z) To Install Illuminated Door Sills (S0M) ADD TIME: 1.0 it is showing 1.8 as the time
Labor op for sill plate?! - 03/02/2016
I can not find a close labor op for a door sill plate (pn 22879922) on a 2016 Cadillac SRX 3gyfnee38gs573401 Any ideas? Joe
Android Auto update - 03/11/2016
Ok, so the bulletin is not very clear on how to submit for this update. Here's what I THINK it supposed to happen. During PDI, the tech's should do the update and we should submit for ADD TIME for 0.4 hours at our regular rate. If it's a customer's...
What Would You Do - 04/16 - 04/11/2016
The owner of a 2010 Chevrolet Silverado expressed concern with the paint peeling on the left side of the vehicle. The truck was purchased new and is well maintained by the original owner with low miles. While the vehicle is in warranty by miles, it is...
What Would You Do - 01/15 - 12/19/2014
... "add on repairs, line D and E, with a signature, time, and date and was noted next to line D." Would this single approval for the added lines be compliant to policy if the transaction were to be reviewed in an audit situation?...
Technician Accounting of Labor Time - 12/24/2014
Just a quick reminder! From P&P Article 3.2.9: All standard warranty and policy repair time must be documented on the technician's time ticket by job card....punching on/off physical job cards does not meet technician timekeeping requirements and is...
What Would You Do - 02/15 - 01/21/2015
... key. During the conversation the customer stated that he did not feel safe driving the vehicle and would therefore like the vehicle towed to the dealership for repair. The service manager documented the customer's concern and advised him that he would...
Re: Closest Too Labor Op claims - 03/03/2015
... transaction must be authorized for OLH and time documented. If the time submitted in OLH exceeds your empowerment, it must be routed for review. Kristen / jlwarranty...
Timeline process of repair orders - 01/29/2015
Hi, Just wanting to see how other dealers are doing in the timeline of closing ro's and submitting them? Just curious from the the time you get the ro how long does it take for you to close ro, to submit and get paid? Thank you
Re: SERVICE CONTRACTS CHEVPMUs1N18 - 07/28/2015
Thank you so much, this is the GM Extended Protection Plan (not Warrantech). They explained the customer must have been awarded this plan from General Motors. But it still makes me scratch my head that GM DBC doesn't know anything about these plans....oh...
Re: Certified Services beyond mileage limit - 08/11/2015
... inserts, and term limits are available in IVH & the Consultant Dashboard at time of write up, I would be hesitant to use Policy Decision in these situations. Depending on the circumstance, it may be more advantageous to offer the service to the customer...
PDI EXTRAS? - 07/22/2015
An Independent company has contacted our dealer to let them know they are doing warranty and soliciting to get our business (MY JOB!!) They mentioned to our owner that we were missing $6.51 on every PDI that we do. Is there some trick to file something...
Re: Closest Available Labor Operation - 07/13/2015
I would be curious to know what the broken fasteners are? What do they fasten to on the vehicle? If they are lamp fasteners then the fog lamp labor code is not necessarily what I would call a closest labor code, but would be the actual labor code. There...
Re: wpc part not sent back - 06/17/2015
... has paid. I don't imagine that it happens often, but it does happen. Any input, I'm sure, would be helpful to the rest of the community! Thanks, Kristen/jlwarranty ...
Forum - 01/29/2020
... be performed during the time/mileage parameters outlined withing the special coverage, which does not require use of the PET. When opening a job card for a reimbursement, the current date and mileage should be documented. ...
Forum - 01/21/2020
... op requirements. I love going out into the shop, but not for chasing info that should have been documented before they turned it in!...
Forum - 01/17/2020
I get a monthy commission based off my net and labor totals. At the beginning of the month I download the monthly spreadsheet and total the appropriate columns. You can do a few things with that summary report.
Forum - 01/15/2020
... the Warranty Administration Resource Center): "When following service or recall bulletins, Setup does not need to be performed unless the bulletin calls for both Programming and Setup. When required, complete Programming and Setup. If a separate SPS...
Forum - 01/03/2020
... is in the fender and the fender needed a full color/clear coat paint repair, the labor operation would be 1441364 and base time, mix time, and material allowance, indicated by a two-digit code, would be claimed for that transaction. If the front door...
Forum - 01/07/2020
Hello annawarranty! I agree, the situation doesn't fit within the parameters for tampering. While I am not aware of a specific labor operation for lack of maintenance, the absence of claims submitted within the brand maintenance program and/or customer...
Forum - 03/24/2020
If I understand your situation, you have to call the ESC and have them re-issue you an invoice based on a policy decision that makes it warranty. Once they have the invoice you just change the claim to labor and your $45.00 admin for ESC handling. Be...
Forum - 04/06/2020
... rate and then the advisor just closes it to the proper labor type and it is all handled. When you do your daily credit memos you have to route the PDI dollars to 26103. (based on how we do it here)...
Forum - 02/04/2020
... Straight time is to be submitted in the Base Labor field of the transaction." In regards to your issue, specific repair circumstances may require review by the WSC, and as a result are individually addressed....
Forum - 10/03/2019
... implemented this code verification process is so that they can do proper reporting to NHTSA. If you "settle" for an operation you are not closing the recall correctly. Not only that, you are short changing your dealership. Be careful about "just getting...
Forum - 10/01/2019
Which opcode are you using? I know a lot of people are confused by the new way they are wording these. 9104603 means no programming is needed but it will generate a code on a different page. 9104604 means programming was completed. This should go through...
There is an error on the Malibu 2016 for VIN (Z) To Install Illuminated Door Sills (S0M) ADD TIME: 1.0 it is showing 1.8 as the time
Labor op for sill plate?! - 03/02/2016
I can not find a close labor op for a door sill plate (pn 22879922) on a 2016 Cadillac SRX 3gyfnee38gs573401 Any ideas? Joe
Android Auto update - 03/11/2016
Ok, so the bulletin is not very clear on how to submit for this update. Here's what I THINK it supposed to happen. During PDI, the tech's should do the update and we should submit for ADD TIME for 0.4 hours at our regular rate. If it's a customer's...
What Would You Do - 04/16 - 04/11/2016
The owner of a 2010 Chevrolet Silverado expressed concern with the paint peeling on the left side of the vehicle. The truck was purchased new and is well maintained by the original owner with low miles. While the vehicle is in warranty by miles, it is...
What Would You Do - 01/15 - 12/19/2014
... "add on repairs, line D and E, with a signature, time, and date and was noted next to line D." Would this single approval for the added lines be compliant to policy if the transaction were to be reviewed in an audit situation?...
Technician Accounting of Labor Time - 12/24/2014
Just a quick reminder! From P&P Article 3.2.9: All standard warranty and policy repair time must be documented on the technician's time ticket by job card....punching on/off physical job cards does not meet technician timekeeping requirements and is...
What Would You Do - 02/15 - 01/21/2015
... key. During the conversation the customer stated that he did not feel safe driving the vehicle and would therefore like the vehicle towed to the dealership for repair. The service manager documented the customer's concern and advised him that he would...
Re: Closest Too Labor Op claims - 03/03/2015
... transaction must be authorized for OLH and time documented. If the time submitted in OLH exceeds your empowerment, it must be routed for review. Kristen / jlwarranty...
Timeline process of repair orders - 01/29/2015
Hi, Just wanting to see how other dealers are doing in the timeline of closing ro's and submitting them? Just curious from the the time you get the ro how long does it take for you to close ro, to submit and get paid? Thank you
Re: SERVICE CONTRACTS CHEVPMUs1N18 - 07/28/2015
Thank you so much, this is the GM Extended Protection Plan (not Warrantech). They explained the customer must have been awarded this plan from General Motors. But it still makes me scratch my head that GM DBC doesn't know anything about these plans....oh...
Re: Certified Services beyond mileage limit - 08/11/2015
... inserts, and term limits are available in IVH & the Consultant Dashboard at time of write up, I would be hesitant to use Policy Decision in these situations. Depending on the circumstance, it may be more advantageous to offer the service to the customer...
PDI EXTRAS? - 07/22/2015
An Independent company has contacted our dealer to let them know they are doing warranty and soliciting to get our business (MY JOB!!) They mentioned to our owner that we were missing $6.51 on every PDI that we do. Is there some trick to file something...
Re: Closest Available Labor Operation - 07/13/2015
I would be curious to know what the broken fasteners are? What do they fasten to on the vehicle? If they are lamp fasteners then the fog lamp labor code is not necessarily what I would call a closest labor code, but would be the actual labor code. There...
Re: wpc part not sent back - 06/17/2015
... has paid. I don't imagine that it happens often, but it does happen. Any input, I'm sure, would be helpful to the rest of the community! Thanks, Kristen/jlwarranty ...
Forum - 01/29/2020
... be performed during the time/mileage parameters outlined withing the special coverage, which does not require use of the PET. When opening a job card for a reimbursement, the current date and mileage should be documented. ...
Forum - 01/21/2020
... op requirements. I love going out into the shop, but not for chasing info that should have been documented before they turned it in!...
Forum - 01/17/2020
I get a monthy commission based off my net and labor totals. At the beginning of the month I download the monthly spreadsheet and total the appropriate columns. You can do a few things with that summary report.
Forum - 01/15/2020
... the Warranty Administration Resource Center): "When following service or recall bulletins, Setup does not need to be performed unless the bulletin calls for both Programming and Setup. When required, complete Programming and Setup. If a separate SPS...
Forum - 01/03/2020
... is in the fender and the fender needed a full color/clear coat paint repair, the labor operation would be 1441364 and base time, mix time, and material allowance, indicated by a two-digit code, would be claimed for that transaction. If the front door...
Forum - 01/07/2020
Hello annawarranty! I agree, the situation doesn't fit within the parameters for tampering. While I am not aware of a specific labor operation for lack of maintenance, the absence of claims submitted within the brand maintenance program and/or customer...
Forum - 03/24/2020
If I understand your situation, you have to call the ESC and have them re-issue you an invoice based on a policy decision that makes it warranty. Once they have the invoice you just change the claim to labor and your $45.00 admin for ESC handling. Be...
Forum - 04/06/2020
... rate and then the advisor just closes it to the proper labor type and it is all handled. When you do your daily credit memos you have to route the PDI dollars to 26103. (based on how we do it here)...
Forum - 02/04/2020
... Straight time is to be submitted in the Base Labor field of the transaction." In regards to your issue, specific repair circumstances may require review by the WSC, and as a result are individually addressed....
Forum - 10/03/2019
... implemented this code verification process is so that they can do proper reporting to NHTSA. If you "settle" for an operation you are not closing the recall correctly. Not only that, you are short changing your dealership. Be careful about "just getting...
Forum - 10/01/2019
Which opcode are you using? I know a lot of people are confused by the new way they are wording these. 9104603 means no programming is needed but it will generate a code on a different page. 9104604 means programming was completed. This should go through...
What Would You Do - 09/19 - 08/27/2019
... that the cover had been charged out on the job card. As an Associated Accessory a new part would have been sent to the dealer at no charge. At this point the warranty administrator discussed the issue with the parts manager. The parts manager assured...
Forum - 08/29/2019
Find the operation code for the failed component. Go to the Warranty resource center and download the new CPO guide. Or, look for "LABOR OPERATIONS THAT REQUIRE PRE-APPROVAL" Hit CTRL+F and type in the op code. If it comes up on the list it is restricted...
Forum - 09/18/2019
... for a certain time period. Not sure if it is 5 years or 7. I guess I should know. As I mentioned I don't think this is related to GM, I think it is a state requirement for business records related to warranty. Maybe someone could lend some more insight...
Forum - 09/18/2019
... Help with Handling Error Code 852 (version 2) Based on the Help with Handling Error Code 852 document: If the service procedure calls for Programming and Setup, the SPS WCC from the Programming event must be entered in the SPS WCC field of the transaction,...
Forum - 10/16/2019
... they not go to a GM shop to get a replacement part if they knew it was under warranty? Based on what you wrote, I don't see a way to get a reimbursement. Did this other shop reimburse the customer for a repair out of town on something they did?...
Forum - 10/10/2019
... operation information (including partial vs full and refinish color/clear vs color/clear coat). If you continue to have issues I may recommend contacting the DBC to discuss with the New Vehicle Damage Group....
Forum - 10/10/2019
... attention! After reviewing the article and the source documents, we agree - it is confusing! We would like to provide clarification through the following scenarios. *A repair is performed as instructed by a Special Coverage bulletin on a vehicle...
Forum - 07/09/2019
Hello cdelacruz! There are a couple resource documents within the Policies & Procedures Manual, including Article 5.3.5: Disclosure: Reacquired Vehicles and Article 1.1.8 GM Repurchased Vehicles. An additional resource in a buyback situation...
Forum - 06/27/2019
I would also be sure there was DMA involvement, but I would use "1443114 Body Side Outer Panel Finesse, Buff, Polish" and have the tech doing the work punch over and run time for additional buffing as required and H-route it as OLH with an explanation....
did you know? - 07/10/2019
did you know you should/can charge pag oil for ac claims? did you know you can claim $20 admin fee for paperwork only request? did you know regeneration can be claimed using labor op 4025942? did you know some procedure descriptions are described on doc...
Forum - 07/17/2019
... rejections: When more than one WCC is generated for a programming event, it is required to document all Warranty Claim Codes in the 'Correction' field on the job card. Dealers must also enter one of the codes in the 'SPS Warranty Claim Code' field of...
Forum - 08/12/2019
... state that there is an allowable add time for diagnosis. Additionally the "diagnosis" has to be what the add says such as "for electrical diagnosis" or "smoke testing". Other forms of diagnosis do not count such as a visual inspection or measurement....
Forum - 06/14/2019
Thanks for the responses! This claim scenario is one of those unique situations that doesn't specifically fit within a procedure for a "normal" recall transaction. Best practices: clearly identify the circumstances surrounding the...
Forum - 06/20/2019
I am curious as to something that says "no". Do you have a VIN?I'd like to see that. If you look at the IVH report and there is a claim at the bottom that shows payment for the PDI with a transaction number that begins with A then someone got paid for...
Forum - 04/09/2019
Hi Candy! I would also handle this as a ZPTC transaction. Parts P&P Article 1.1.3 (Powertrain Warranty Form): Parts and labor warranty when the engine/auto-transmission/transfer case is sold over the counter and repaired by a GM Dealer...
Forum - 04/02/2019
... will only be reimbursed in strict accordance with the rules of the program. There isn't documentation supporting a reimbursement increase option within the program materials....
Forum - 04/23/2019
... over the counter but installed at a dealership or a indepenent facility subsequent failure would be ZPTI. Purchased over the counter but installed by an individual subsequent failure would be ZPTC. Is this correct? If installed by an individual...
Forum - 05/08/2019
... not listed, it provides helpful information on R1234yf. Refrigerant information is typically documented on the job card by the servicing technician....
Forum - 05/16/2019
This would be a good one for the DBC, and may require a system inquiry. There doesn't appear to be PDI-dealer installed (factory invoiced options) labor time associated with the RPO in the 2019 LTG. Although there is a GM aftermarket accessory install...
Forum - 03/22/2019
Thanks for the response 1MaryRuble! If the vehicle were still within B2B, the transaction would be submitted with a wiring labor operation, no OLH as it is not supported with time documentation, and authorization for excessive parts. Oh, a...
Forum - 03/26/2019
... refuse to work in Internet Explorer. I haven't had issues with any GM app in IE including the ones you named. ...
Forum - 03/13/2019
Hello, I am a Warranty Administrator for a Chevrolet/Buick Dealership in Bardstown, Ky. Would you be willing to share your file with me as well? My Manager just informed me that he needs me to make one to start the Labor rate increase process, and frankly,...
Forum - 02/28/2019
... hours. To Install Wireless Charging System (5ZI) Add Time: 1.5 Consider contacting or doing a live chat with DBC to initiate a system inquiry of the 2019 LTG for the missing LPO/labor time....
PARTS WARRANTY / PARTS EXPEDITE CHARGE ???? - 03/07/2019
... is correct or am i just totally wrong and DBC is wrong as well ??????? Please help if you can i would so appreciate it :) ...
Forum - 03/01/2018
... it was no longer covered by warranty at that mileage that you want to claim diagnosis? That is what it sounds like. Based on that assumption I would say no. Any customer should be educated at write up that there is a potential that the failure may not...
... that the cover had been charged out on the job card. As an Associated Accessory a new part would have been sent to the dealer at no charge. At this point the warranty administrator discussed the issue with the parts manager. The parts manager assured...
Forum - 08/29/2019
Find the operation code for the failed component. Go to the Warranty resource center and download the new CPO guide. Or, look for "LABOR OPERATIONS THAT REQUIRE PRE-APPROVAL" Hit CTRL+F and type in the op code. If it comes up on the list it is restricted...
Forum - 09/18/2019
... for a certain time period. Not sure if it is 5 years or 7. I guess I should know. As I mentioned I don't think this is related to GM, I think it is a state requirement for business records related to warranty. Maybe someone could lend some more insight...
Forum - 09/18/2019
... Help with Handling Error Code 852 (version 2) Based on the Help with Handling Error Code 852 document: If the service procedure calls for Programming and Setup, the SPS WCC from the Programming event must be entered in the SPS WCC field of the transaction,...
Forum - 10/16/2019
... they not go to a GM shop to get a replacement part if they knew it was under warranty? Based on what you wrote, I don't see a way to get a reimbursement. Did this other shop reimburse the customer for a repair out of town on something they did?...
Forum - 10/10/2019
... operation information (including partial vs full and refinish color/clear vs color/clear coat). If you continue to have issues I may recommend contacting the DBC to discuss with the New Vehicle Damage Group....
Forum - 10/10/2019
... attention! After reviewing the article and the source documents, we agree - it is confusing! We would like to provide clarification through the following scenarios. *A repair is performed as instructed by a Special Coverage bulletin on a vehicle...
Forum - 07/09/2019
Hello cdelacruz! There are a couple resource documents within the Policies & Procedures Manual, including Article 5.3.5: Disclosure: Reacquired Vehicles and Article 1.1.8 GM Repurchased Vehicles. An additional resource in a buyback situation...
Forum - 06/27/2019
I would also be sure there was DMA involvement, but I would use "1443114 Body Side Outer Panel Finesse, Buff, Polish" and have the tech doing the work punch over and run time for additional buffing as required and H-route it as OLH with an explanation....
did you know? - 07/10/2019
did you know you should/can charge pag oil for ac claims? did you know you can claim $20 admin fee for paperwork only request? did you know regeneration can be claimed using labor op 4025942? did you know some procedure descriptions are described on doc...
Forum - 07/17/2019
... rejections: When more than one WCC is generated for a programming event, it is required to document all Warranty Claim Codes in the 'Correction' field on the job card. Dealers must also enter one of the codes in the 'SPS Warranty Claim Code' field of...
Forum - 08/12/2019
... state that there is an allowable add time for diagnosis. Additionally the "diagnosis" has to be what the add says such as "for electrical diagnosis" or "smoke testing". Other forms of diagnosis do not count such as a visual inspection or measurement....
Forum - 06/14/2019
Thanks for the responses! This claim scenario is one of those unique situations that doesn't specifically fit within a procedure for a "normal" recall transaction. Best practices: clearly identify the circumstances surrounding the...
Forum - 06/20/2019
I am curious as to something that says "no". Do you have a VIN?I'd like to see that. If you look at the IVH report and there is a claim at the bottom that shows payment for the PDI with a transaction number that begins with A then someone got paid for...
Forum - 04/09/2019
Hi Candy! I would also handle this as a ZPTC transaction. Parts P&P Article 1.1.3 (Powertrain Warranty Form): Parts and labor warranty when the engine/auto-transmission/transfer case is sold over the counter and repaired by a GM Dealer...
Forum - 04/02/2019
... will only be reimbursed in strict accordance with the rules of the program. There isn't documentation supporting a reimbursement increase option within the program materials....
Forum - 04/23/2019
... over the counter but installed at a dealership or a indepenent facility subsequent failure would be ZPTI. Purchased over the counter but installed by an individual subsequent failure would be ZPTC. Is this correct? If installed by an individual...
Forum - 05/08/2019
... not listed, it provides helpful information on R1234yf. Refrigerant information is typically documented on the job card by the servicing technician....
Forum - 05/16/2019
This would be a good one for the DBC, and may require a system inquiry. There doesn't appear to be PDI-dealer installed (factory invoiced options) labor time associated with the RPO in the 2019 LTG. Although there is a GM aftermarket accessory install...
Forum - 03/22/2019
Thanks for the response 1MaryRuble! If the vehicle were still within B2B, the transaction would be submitted with a wiring labor operation, no OLH as it is not supported with time documentation, and authorization for excessive parts. Oh, a...
Forum - 03/26/2019
... refuse to work in Internet Explorer. I haven't had issues with any GM app in IE including the ones you named. ...
Forum - 03/13/2019
Hello, I am a Warranty Administrator for a Chevrolet/Buick Dealership in Bardstown, Ky. Would you be willing to share your file with me as well? My Manager just informed me that he needs me to make one to start the Labor rate increase process, and frankly,...
Forum - 02/28/2019
... hours. To Install Wireless Charging System (5ZI) Add Time: 1.5 Consider contacting or doing a live chat with DBC to initiate a system inquiry of the 2019 LTG for the missing LPO/labor time....
PARTS WARRANTY / PARTS EXPEDITE CHARGE ???? - 03/07/2019
... is correct or am i just totally wrong and DBC is wrong as well ??????? Please help if you can i would so appreciate it :) ...
Forum - 03/01/2018
... it was no longer covered by warranty at that mileage that you want to claim diagnosis? That is what it sounds like. Based on that assumption I would say no. Any customer should be educated at write up that there is a potential that the failure may not...
CADPP24/24P - 03/22/2018
... Factory Warranty. Aftermarket Extended Service Contract Found. So I figured this is one that I don't submit through GWM, but now I am lost on who to contact about this. I know that there is the Divisional Extended Protection Claims Manual but it is dated...
Forum - 03/20/2018
So does that only apply to labor operations that show ST in the labor time guide? I was operating under the impression that all closest labor operations were paid based on punch time? (which in my twisted brain means they are straight time) Pardon my...
Forum - 04/25/2018
Mine still doesn't show on my list, when I go to the app center and click it the box indicates that it is already on my list but again...no show. I am not switching to Chrome just because I am old and stubborn. If GM "supports" IE11 then it should wo...
Forum - 05/02/2018
In regards to what ghersley said. I was told that it is how we are to do it. Submit but change the parts cost. That being said it will create an accounting and parts nightmare in a sense. If the parts department charges it...
Forum - 05/01/2018
"Note: If the lift gate gas struts do not require replacement when the Accessory and Lift Gate Control Module is reprogrammed but one or both struts subsequently fails during the 90 day period after the reprogramming event, dealers are to replace both...
Forum - 05/01/2018
I actually just saved a copy of that and emailed it to everyone. My SM will probably love it but I doubt any of the advisors will play along. I will post if this actually helps us make any progress. Thank you!
Forum - 07/30/2018
... it shows that the CPO IS applicable. I’ve attached a copy of one example for you so you can see it. We were rejected on this example and had to “Repeat Repair” authorize it. (I'm sorry fellow Forum users, I tried attaching...
Forum - 08/04/2018
kturner, if I didn't clarify before, what I meant to say was that your PSA or PSC should be able to grant you access to the application. I would recommend taking the course that kristen noted. I took it. The application is very easy to use. I am not really...
Forum - 08/08/2018
... the PQC prior to replacing engine and transmission assemblies, are still required to retain documentation to support assembly replacement such as proper component diagnosis, Cost Comparison for Assembly Repair vs Replace, and validation that the vehicle...
Forum - 08/09/2018
Are you using blue screen or Ignite? On blue screen you can go to A for Authorization when submitting the claim and GM Wholesale Authorization Comments. Put Y (for Yes) add your authorization comments and that will GM Route your claim and put it...
Simplifying Clocking Information - 07/20/2018
Hi,I'm trying to simplify what GM requires as far as clocking. I've come up with the below information and was hoping to get some comments as far as acccuracy and what should be added or removed. Thanks. Clocking Tickets for GM · ...
Forum - 08/01/2018
... "WSA". It prints a vehicle report with information from IVH and it does the calculations to tell you if the vehicle is in or not, and if 2 have been done it says "expired" on the report. My advisors still miss it! We have an internal account to provide...
Forum - 05/17/2018
... and wheels and brakes and diff parts and actually flat track races it on weekends. She doesn't understand how her warranty got voided thru IVH and got all bent out of shape when she found out. She actually chewed out our GM service rep at the time....
Forum - 05/09/2018
... the claim, are you not in compliance with the recall seeing how it says "Fill Radiator Surge Tank" What I am doing and I confirmed with the Warranty support center that I can do this. When the RO is booked the part # is added into sublet only because...
Forum - 05/31/2018
... correction are so very important when determining the accurate cause of failure and detailing what happened and why. (e.g. one component failed & took out another or the one customer concern is actually two unique failures). In some cases, it...
Forum - 11/28/2018
... time and labor operations that allow it. With that being said, certain repair groups do contain electrical related operations that have a diagnostic time allowance. Those groups include: 20 (Body Systems), 34 (Driver Information and Entertainment),...
Bulletin #PIE0485: Engineering Information - Airbag Light On and/or Intermittently On, DTC B0074-0D Set or Stored in History - 11/01/2018
... engineer told the tech they are covered and to use the labor op in the bulletin above, but when you look up that bulletin the labor op description says its for contacting engineering and it only pays .40 and there is zero parts listed anywhere in the...
Forum - 12/05/2018
Hi SarahCummins, Take a look at SI document 2910750 Transfer Case Identification. Hopefully this helps!
Forum - 11/27/2018
Need more information. What is the vehicle warranty period? What is the mileage? How far out of warranty is the vehicle? Do NOT reopen the jobcard. You need to find out why all parts were replaced. The customer is experiencing "sticker...
What Would You Do - 12/18 - 11/29/2018
... technician to have a damaged PCV system as a result of engine combustion blow by. After tearing down the cylinder head, it was found all cylinder walls to have damage or missing cross hatch.Because recall 17019 had not yet been performed, the vehicle...
Forum - 08/21/2018
I would like to know what a average warranty administrator would make. I also am looking at my reject percentage it am shocked. Mine is not that good and I think it was a lot better before. I cannot get the advisors to do what is asked...
Forum - 08/16/2018
I did some calculations based on what you said and yes cost per unit does come out to 1.50. We get cost plus 93% here so I thought that seemed a bit low when I first read that. I never put in the cost per unit because once we figured it out the PM and...
Forum - 08/17/2018
... flat amount, and sometimes a range. I'm not familiar with the term PET but I now see that it seems you are referring to the "policy evaluation tool" printout....
Forum - 09/25/2018
Hello lbeardsley1559! Thank you for your kind words and so glad to hear that you have noticed an improvement in your shop! The contest listed within this forum thread (technician time documentation) took place in November 2016, but please watch...
Forum - 10/02/2018
Per P&P article 2.16 Assembly Repair/Replacement Yes. In the past we have done policy on Engine Replacements and our DMA has always required the cost comparison.
... Factory Warranty. Aftermarket Extended Service Contract Found. So I figured this is one that I don't submit through GWM, but now I am lost on who to contact about this. I know that there is the Divisional Extended Protection Claims Manual but it is dated...
Forum - 03/20/2018
So does that only apply to labor operations that show ST in the labor time guide? I was operating under the impression that all closest labor operations were paid based on punch time? (which in my twisted brain means they are straight time) Pardon my...
Forum - 04/25/2018
Mine still doesn't show on my list, when I go to the app center and click it the box indicates that it is already on my list but again...no show. I am not switching to Chrome just because I am old and stubborn. If GM "supports" IE11 then it should wo...
Forum - 05/02/2018
In regards to what ghersley said. I was told that it is how we are to do it. Submit but change the parts cost. That being said it will create an accounting and parts nightmare in a sense. If the parts department charges it...
Forum - 05/01/2018
"Note: If the lift gate gas struts do not require replacement when the Accessory and Lift Gate Control Module is reprogrammed but one or both struts subsequently fails during the 90 day period after the reprogramming event, dealers are to replace both...
Forum - 05/01/2018
I actually just saved a copy of that and emailed it to everyone. My SM will probably love it but I doubt any of the advisors will play along. I will post if this actually helps us make any progress. Thank you!
Forum - 07/30/2018
... it shows that the CPO IS applicable. I’ve attached a copy of one example for you so you can see it. We were rejected on this example and had to “Repeat Repair” authorize it. (I'm sorry fellow Forum users, I tried attaching...
Forum - 08/04/2018
kturner, if I didn't clarify before, what I meant to say was that your PSA or PSC should be able to grant you access to the application. I would recommend taking the course that kristen noted. I took it. The application is very easy to use. I am not really...
Forum - 08/08/2018
... the PQC prior to replacing engine and transmission assemblies, are still required to retain documentation to support assembly replacement such as proper component diagnosis, Cost Comparison for Assembly Repair vs Replace, and validation that the vehicle...
Forum - 08/09/2018
Are you using blue screen or Ignite? On blue screen you can go to A for Authorization when submitting the claim and GM Wholesale Authorization Comments. Put Y (for Yes) add your authorization comments and that will GM Route your claim and put it...
Simplifying Clocking Information - 07/20/2018
Hi,I'm trying to simplify what GM requires as far as clocking. I've come up with the below information and was hoping to get some comments as far as acccuracy and what should be added or removed. Thanks. Clocking Tickets for GM · ...
Forum - 08/01/2018
... "WSA". It prints a vehicle report with information from IVH and it does the calculations to tell you if the vehicle is in or not, and if 2 have been done it says "expired" on the report. My advisors still miss it! We have an internal account to provide...
Forum - 05/17/2018
... and wheels and brakes and diff parts and actually flat track races it on weekends. She doesn't understand how her warranty got voided thru IVH and got all bent out of shape when she found out. She actually chewed out our GM service rep at the time....
Forum - 05/09/2018
... the claim, are you not in compliance with the recall seeing how it says "Fill Radiator Surge Tank" What I am doing and I confirmed with the Warranty support center that I can do this. When the RO is booked the part # is added into sublet only because...
Forum - 05/31/2018
... correction are so very important when determining the accurate cause of failure and detailing what happened and why. (e.g. one component failed & took out another or the one customer concern is actually two unique failures). In some cases, it...
Forum - 11/28/2018
... time and labor operations that allow it. With that being said, certain repair groups do contain electrical related operations that have a diagnostic time allowance. Those groups include: 20 (Body Systems), 34 (Driver Information and Entertainment),...
Bulletin #PIE0485: Engineering Information - Airbag Light On and/or Intermittently On, DTC B0074-0D Set or Stored in History - 11/01/2018
... engineer told the tech they are covered and to use the labor op in the bulletin above, but when you look up that bulletin the labor op description says its for contacting engineering and it only pays .40 and there is zero parts listed anywhere in the...
Forum - 12/05/2018
Hi SarahCummins, Take a look at SI document 2910750 Transfer Case Identification. Hopefully this helps!
Forum - 11/27/2018
Need more information. What is the vehicle warranty period? What is the mileage? How far out of warranty is the vehicle? Do NOT reopen the jobcard. You need to find out why all parts were replaced. The customer is experiencing "sticker...
What Would You Do - 12/18 - 11/29/2018
... technician to have a damaged PCV system as a result of engine combustion blow by. After tearing down the cylinder head, it was found all cylinder walls to have damage or missing cross hatch.Because recall 17019 had not yet been performed, the vehicle...
Forum - 08/21/2018
I would like to know what a average warranty administrator would make. I also am looking at my reject percentage it am shocked. Mine is not that good and I think it was a lot better before. I cannot get the advisors to do what is asked...
Forum - 08/16/2018
I did some calculations based on what you said and yes cost per unit does come out to 1.50. We get cost plus 93% here so I thought that seemed a bit low when I first read that. I never put in the cost per unit because once we figured it out the PM and...
Forum - 08/17/2018
... flat amount, and sometimes a range. I'm not familiar with the term PET but I now see that it seems you are referring to the "policy evaluation tool" printout....
Forum - 09/25/2018
Hello lbeardsley1559! Thank you for your kind words and so glad to hear that you have noticed an improvement in your shop! The contest listed within this forum thread (technician time documentation) took place in November 2016, but please watch...
Forum - 10/02/2018
Per P&P article 2.16 Assembly Repair/Replacement Yes. In the past we have done policy on Engine Replacements and our DMA has always required the cost comparison.
Forum - 10/17/2018
Customer pay, GM doesn't pay for the programming on a customer purchased module. Oops, I didn't read the whole thing before I posted. Sadly, my original answer still stands. That sounds like a ZPTC and programming is not part of that type of claim. The...
Forum - 02/15/2019
... the Emission Control Systems Warranty link or the Emission Warranty Parts Lists link from the Document offerings (see screen shot below). ...
Forum - 02/07/2019
... is a discrepancy between the Delivery Receipt and the LON, if that is the case. One document reports tire damage, while the other does not. May recommend follow up with Transportation Damage in this case. ...
Forum - 02/14/2019
Yes, we do have an Air Conditioning video! Click Here to watch it. Refer also to SI Document ID 5035303 for detail on Refrigerant Recovery and Recharging (R1234yf). In regards to R1234yf, the 19 character Warranty Code from the Charge Result printout...
Forum - 01/28/2019
I would love to offer my opinion if I knew a bit more. Can you identify what recall and what sensors specifically you are talking about? As a general rule a recall is only done once and that is it. If you have a special coverage, that is something different....
Forum - 02/01/2019
i have very few repair orders that need to be kicked back to the techs so i do not need to keep track in a way like this. i simply just put a sticky note on the RO and give it to our shop foreman so he can get with the tech and get it fixed right away. when...
Forum - 01/10/2019
I might be off base, but I don't think it would be subject to charge back, but it depends. If the tech punched any line that was originally on the invoice then he is not really required to punch on to the mpvi. As long as the manager authorization for...
Forum - 12/17/2018
Based on what I know you would bill it NIS with a copy of the invoice and it would be at cost. Looking at the sublet table in LTG I don't see any adminstrative adds for this type of sublet. Are they working on getting an alignment machine put in? That...
What Would You Do - 01/19 - 12/19/2018
... Assistance the service manager agreed to perform the Policy Evaluation Tool to determine if there would be any GM participation. With the original repair calculated (and paid) at customer pay rates, how would the PET be calculated, at the customer...
Forum - 01/10/2019
... document in the tech story so I just move on. If they can't allow the system to accept input what am I to do? I think the one I remember is a newer one for an ECM reflash....
Forum - 01/10/2019
... slack with the difference. There should be a new job card written explaining everything that was done and why a PET is being used now, the original job card should not be reopened. CAC number should be in reference field, PET attached, customer reimbursement...
Forum - 01/10/2019
... no more than 180 days before submission The job cards must reflect the actual labor time and labor dollar amount charged to the customer for the repair(s) ...
Forum - 11/22/2021
You could do a CCND engine claim for 0.3 I think it should pay okay with some oil billed. You could also do a closest operation like a drain plug with an explanation. Don't get greedy on labor. I would probably just recommend eating it.
Forum - 11/30/2021
... different spots in SI and can't get that to come up. Oh well, thanks for the info anyway!' Your response isnt showing. Select vehicle at top of si, click Next, go to Service Manual/Bulletins, then type Vin decoder in search box. Your...
Forum - 12/07/2021
... etc. are to filed as warranty claims." Additionally, "The ePOD/delivery receipt should be used to document transportation damage using the 5-digit damage code system. Conditions that are of a warranty nature can be noted in the remarks section, but do...
Forum - 12/03/2021
... I only use IE if I have to check/create a PRA, or add parts to a claim. Also, the trouble you have been experiencing may not be browser related. There has been issues where GM servers seem to be timing out quicker than normal, loading a page can...
Forum - 01/10/2022
... today reveals a new pricing chart for the CPO reimbursement rates and operation codes. I don't like it as much as the other chart I have but I am using it as a foundation to update everyone. Yay! ...
Forum - 12/13/2021
I will say, that old versions of certain documents have did me 0 good. I used to think DBC would pass on clerical errors, such as removed labor ops during revision for model year inclusion, but learned the hard way they will not. The only things...
Forum - 09/28/2021
... the time must be justified and resonable. I would make the tech identify every time stamp as to what he was doing. I would use the base time for the '06 as a starting point then discuss what additional steps he required. ...
Forum - 09/28/2021
I would back out the sublet and bill it to the new invoice, I suppose you could use the new ticket to do that. If you don't you are creating an accounting issue. I'm 100% in agreement with the process that Mary communicated.
Forum - 09/16/2021
... Search Transaction Queue>Enter Job #> Click on Transaction Number> then scroll down and you will find the Debit code and reason it was debited back. The NVD can be a difficult time in getting answers. And yes they are VERY slow. Not too...
Forum - 09/01/2021
What Mary said. If you contact WSC they will reject it back to you so you can correct it. If you don't want the reject you can let it pay then do an adjustment but it will sit in pending for another week. Yep, the 2.5 jug is billed quantity 10. ...
Forum - 09/15/2021
... being done "OTA" in which I am having a problem understanding also. I will update you on Friday on what Chris says about this. (unless someone else knows what is going on) ...
Forum - 10/19/2021
... (current version "R") Courtesy Transportation and Roadside Assistance Programs: Job Card Documentation: Record on customer-signed copy of the job card when a one-way shuttle, two-way shuttle, or rental is provided to the retail customer. Courtesy...
Forum - 08/09/2021
While the service claim will most likely not be included within an audit review, you may elect to use it as an opportunity to coach/counsel the technician on time punch accuracy. As ewill3rd mentioned, as a general rule the technician's punch time needs...
Customer pay, GM doesn't pay for the programming on a customer purchased module. Oops, I didn't read the whole thing before I posted. Sadly, my original answer still stands. That sounds like a ZPTC and programming is not part of that type of claim. The...
Forum - 02/15/2019
... the Emission Control Systems Warranty link or the Emission Warranty Parts Lists link from the Document offerings (see screen shot below). ...
Forum - 02/07/2019
... is a discrepancy between the Delivery Receipt and the LON, if that is the case. One document reports tire damage, while the other does not. May recommend follow up with Transportation Damage in this case. ...
Forum - 02/14/2019
Yes, we do have an Air Conditioning video! Click Here to watch it. Refer also to SI Document ID 5035303 for detail on Refrigerant Recovery and Recharging (R1234yf). In regards to R1234yf, the 19 character Warranty Code from the Charge Result printout...
Forum - 01/28/2019
I would love to offer my opinion if I knew a bit more. Can you identify what recall and what sensors specifically you are talking about? As a general rule a recall is only done once and that is it. If you have a special coverage, that is something different....
Forum - 02/01/2019
i have very few repair orders that need to be kicked back to the techs so i do not need to keep track in a way like this. i simply just put a sticky note on the RO and give it to our shop foreman so he can get with the tech and get it fixed right away. when...
Forum - 01/10/2019
I might be off base, but I don't think it would be subject to charge back, but it depends. If the tech punched any line that was originally on the invoice then he is not really required to punch on to the mpvi. As long as the manager authorization for...
Forum - 12/17/2018
Based on what I know you would bill it NIS with a copy of the invoice and it would be at cost. Looking at the sublet table in LTG I don't see any adminstrative adds for this type of sublet. Are they working on getting an alignment machine put in? That...
What Would You Do - 01/19 - 12/19/2018
... Assistance the service manager agreed to perform the Policy Evaluation Tool to determine if there would be any GM participation. With the original repair calculated (and paid) at customer pay rates, how would the PET be calculated, at the customer...
Forum - 01/10/2019
... document in the tech story so I just move on. If they can't allow the system to accept input what am I to do? I think the one I remember is a newer one for an ECM reflash....
Forum - 01/10/2019
... slack with the difference. There should be a new job card written explaining everything that was done and why a PET is being used now, the original job card should not be reopened. CAC number should be in reference field, PET attached, customer reimbursement...
Forum - 01/10/2019
... no more than 180 days before submission The job cards must reflect the actual labor time and labor dollar amount charged to the customer for the repair(s) ...
Forum - 11/22/2021
You could do a CCND engine claim for 0.3 I think it should pay okay with some oil billed. You could also do a closest operation like a drain plug with an explanation. Don't get greedy on labor. I would probably just recommend eating it.
Forum - 11/30/2021
... different spots in SI and can't get that to come up. Oh well, thanks for the info anyway!' Your response isnt showing. Select vehicle at top of si, click Next, go to Service Manual/Bulletins, then type Vin decoder in search box. Your...
Forum - 12/07/2021
... etc. are to filed as warranty claims." Additionally, "The ePOD/delivery receipt should be used to document transportation damage using the 5-digit damage code system. Conditions that are of a warranty nature can be noted in the remarks section, but do...
Forum - 12/03/2021
... I only use IE if I have to check/create a PRA, or add parts to a claim. Also, the trouble you have been experiencing may not be browser related. There has been issues where GM servers seem to be timing out quicker than normal, loading a page can...
Forum - 01/10/2022
... today reveals a new pricing chart for the CPO reimbursement rates and operation codes. I don't like it as much as the other chart I have but I am using it as a foundation to update everyone. Yay! ...
Forum - 12/13/2021
I will say, that old versions of certain documents have did me 0 good. I used to think DBC would pass on clerical errors, such as removed labor ops during revision for model year inclusion, but learned the hard way they will not. The only things...
Forum - 09/28/2021
... the time must be justified and resonable. I would make the tech identify every time stamp as to what he was doing. I would use the base time for the '06 as a starting point then discuss what additional steps he required. ...
Forum - 09/28/2021
I would back out the sublet and bill it to the new invoice, I suppose you could use the new ticket to do that. If you don't you are creating an accounting issue. I'm 100% in agreement with the process that Mary communicated.
Forum - 09/16/2021
... Search Transaction Queue>Enter Job #> Click on Transaction Number> then scroll down and you will find the Debit code and reason it was debited back. The NVD can be a difficult time in getting answers. And yes they are VERY slow. Not too...
Forum - 09/01/2021
What Mary said. If you contact WSC they will reject it back to you so you can correct it. If you don't want the reject you can let it pay then do an adjustment but it will sit in pending for another week. Yep, the 2.5 jug is billed quantity 10. ...
Forum - 09/15/2021
... being done "OTA" in which I am having a problem understanding also. I will update you on Friday on what Chris says about this. (unless someone else knows what is going on) ...
Forum - 10/19/2021
... (current version "R") Courtesy Transportation and Roadside Assistance Programs: Job Card Documentation: Record on customer-signed copy of the job card when a one-way shuttle, two-way shuttle, or rental is provided to the retail customer. Courtesy...
Forum - 08/09/2021
While the service claim will most likely not be included within an audit review, you may elect to use it as an opportunity to coach/counsel the technician on time punch accuracy. As ewill3rd mentioned, as a general rule the technician's punch time needs...
Forum - 08/17/2021
... from Service Information feedback basically brushed me off and treated me like I was stupid. If you can find a way to get them to SPS and then USB instead of the other way around I think your problem will go away. Mine did. ...
Forum - 06/30/2021
... to get it to pay but all of them will come back to bite you. We have an internal account to handle what we call a "first free service" that we offer to our sales customers when they purchase. My guys just book it that way and we use it as a lesson to...
Forum - 06/23/2021
... check transition code, then when in transaction type code press F4 for menu options, scroll down and choose labor operation dependency type codes and press ok, then pick today as effective date and submit. unfortunately, not this not successful...
Forum - 07/31/2021
... way I have been doing straight time is stamping the RO for each time stamp and identifying what the tech did during each in the stamp note. This seems to be processing faster than adding times and submitting it as on lump amount with no explanation of...
Forum - 07/31/2021
... day and review them for compliance. I do not "fix" tickets, that is up to the advisor. I identify what is wrong with them and print a cover sheet that I built a Word template for with assignments for each person involved. I have a table that has a column...
Forum - 07/31/2021
GM has a new program whereby you can use certified used vehicles for your CTP units. It is kind of crazy but the program is integrated into OnTrac but it takes another step to get to it. The contracts are done there but you have to get into the program...
Forum - 07/01/2021
There is a new process for transportation claims. Be sure your guys all view the videos on the global website. If you don't know how to get there I can look it up later and point you that way. You might be missing a form or something. I had a big...
Forum - 06/15/2021
You can also find it in SI. Goto SI main page, then click on Find a document by its ID, bulletin or campaign # in Number Search Then in "Enter a Bulletin/Campaign Number" field enter the code given: 10-00-89-005. It will...
Forum - 04/29/2021
As 1MaryRuble mentioned, I would also recommend completing the Field Action Vehicle Status Change Form (CAM-03). The reasons to change the status include: vehicle modified (this will close the field action), vehicle scrapped/totaled, owner unknown, owner...
Forum - 07/17/2020
How did he get the opcode, or did he have an old copy of bulletin? I have told my techs to not rely on what they 'thought' the bulletin says today, and make sure they check it every time, unless its not the first time they have done recall for the day. We...
Forum - 07/23/2020
I think what they are telling you is that if you do one OR the other you should use the individual operations but since you are doing BOTH and they share a 9090 cause of failure (TSB) that it should be one line with parts and OLH. My advise would be to...
Forum - 09/10/2020
... that require an act of congress to allow you to attach files and GM submission issues...? No way I would link the reject rate to my pay. You are subject to every bonehead in your dealership making stupid mistakes. The job is hard enough without being...
What Would You Do - 10/20 - 09/22/2020
... was rejected with comments requesting a copy of the hard copy of the job card and time punch documentation to support OLH. How should the warranty administrator proceed with the transaction? ...
Forum - 07/09/2020
... is 2. Any other expedite fees that you have over 2 days rental just remove them from the claim. I do realize that overnight isn't overnight anymore. Oh, it comes overnight, but they don't tell you which night. Personal preference, which department...
Forum - 05/13/2020
... is exactly how he put it and he got mad when I asked him simple questions like, "did you duplicate it? how did you get the GR8 code? why can't you put that information in the story?" and I explained it doesn't cost money for him to type in extra wor...
Forum - 05/01/2020
Hiya Kristen, That is what I am doing at this point. Dealertrac swears I am to contact GM, I was like you have got to be kidding!? They are notorious for this happening. Thanks for your input Fran :)
Forum - 04/28/2020
... DMA. That is pretty pathetic. As Mary said, if they want to override the cost comparison then they would have to start a pre-approval process in the empowerment portal. TSB 16-NA-388 in the section labeled Dealers Not Required to Contact the...
Forum - 12/29/2020
You can use Chromium based Edge. It actually works pretty well, however there are limits to what you can do. EPIC doesn't work, when you try to adjust a claim you get two comment boxes, and you cannot select causal parts or add parts to a manually entered...
What Would You Do - 04/21 - 03/22/2021
On February 18, 2021 a 2019 Chevrolet Silverado 3500 truck was in the service department with a concern that the vehicle was slow to start and it was necessary to boost. The technician tested the battery with the GR8 tester and documented that the battery...
Forum - 02/22/2021
Agreed on the valve body, I know it is too late for my advise but... Also, if you do a TSB on a vehicle that it doesn't apply to, you are boned unless you have a TAC case or something specific backing you up.
Forum - 02/15/2021
... tool for the most part, it helps the tech find the issue and can identify a specific fix. I don't recall ever having an issue submitting something like that. ...
Forum - 02/04/2021
If any of you in my situation don't know this yet, they have reverted to their normal ACH process using the same accounts. I just got hit by the 3 weeks that they didn't pay anyone because they didn't have a clue either. Case closed.
Forum - 02/04/2021
Yeah I will echo what Kristen said, leaving tickets open after the car is gone opens you to tons of liability. I leave them open for 1 day to ensure they are coded properly and ready to submit but I always close them before submission. Personally I don't...
Forum - 06/21/2022
... to the JL Warranty parts list, it just says "no less than 12 months unlimited" but it doesn't say you can't do 2 years. More crystal clarity from GM. For the record, I have personally submitted several ZPTI transactions on "warranty" installed parts...
Forum - 06/22/2022
... and actually rejected it instead. I was able to email her and get it fixed on a resubmit but what an annoyance. If your tech does the right programming and you get the codes in the right places these pay in a day or two. I have one pending right now...
... from Service Information feedback basically brushed me off and treated me like I was stupid. If you can find a way to get them to SPS and then USB instead of the other way around I think your problem will go away. Mine did. ...
Forum - 06/30/2021
... to get it to pay but all of them will come back to bite you. We have an internal account to handle what we call a "first free service" that we offer to our sales customers when they purchase. My guys just book it that way and we use it as a lesson to...
Forum - 06/23/2021
... check transition code, then when in transaction type code press F4 for menu options, scroll down and choose labor operation dependency type codes and press ok, then pick today as effective date and submit. unfortunately, not this not successful...
Forum - 07/31/2021
... way I have been doing straight time is stamping the RO for each time stamp and identifying what the tech did during each in the stamp note. This seems to be processing faster than adding times and submitting it as on lump amount with no explanation of...
Forum - 07/31/2021
... day and review them for compliance. I do not "fix" tickets, that is up to the advisor. I identify what is wrong with them and print a cover sheet that I built a Word template for with assignments for each person involved. I have a table that has a column...
Forum - 07/31/2021
GM has a new program whereby you can use certified used vehicles for your CTP units. It is kind of crazy but the program is integrated into OnTrac but it takes another step to get to it. The contracts are done there but you have to get into the program...
Forum - 07/01/2021
There is a new process for transportation claims. Be sure your guys all view the videos on the global website. If you don't know how to get there I can look it up later and point you that way. You might be missing a form or something. I had a big...
Forum - 06/15/2021
You can also find it in SI. Goto SI main page, then click on Find a document by its ID, bulletin or campaign # in Number Search Then in "Enter a Bulletin/Campaign Number" field enter the code given: 10-00-89-005. It will...
Forum - 04/29/2021
As 1MaryRuble mentioned, I would also recommend completing the Field Action Vehicle Status Change Form (CAM-03). The reasons to change the status include: vehicle modified (this will close the field action), vehicle scrapped/totaled, owner unknown, owner...
Forum - 07/17/2020
How did he get the opcode, or did he have an old copy of bulletin? I have told my techs to not rely on what they 'thought' the bulletin says today, and make sure they check it every time, unless its not the first time they have done recall for the day. We...
Forum - 07/23/2020
I think what they are telling you is that if you do one OR the other you should use the individual operations but since you are doing BOTH and they share a 9090 cause of failure (TSB) that it should be one line with parts and OLH. My advise would be to...
Forum - 09/10/2020
... that require an act of congress to allow you to attach files and GM submission issues...? No way I would link the reject rate to my pay. You are subject to every bonehead in your dealership making stupid mistakes. The job is hard enough without being...
What Would You Do - 10/20 - 09/22/2020
... was rejected with comments requesting a copy of the hard copy of the job card and time punch documentation to support OLH. How should the warranty administrator proceed with the transaction? ...
Forum - 07/09/2020
... is 2. Any other expedite fees that you have over 2 days rental just remove them from the claim. I do realize that overnight isn't overnight anymore. Oh, it comes overnight, but they don't tell you which night. Personal preference, which department...
Forum - 05/13/2020
... is exactly how he put it and he got mad when I asked him simple questions like, "did you duplicate it? how did you get the GR8 code? why can't you put that information in the story?" and I explained it doesn't cost money for him to type in extra wor...
Forum - 05/01/2020
Hiya Kristen, That is what I am doing at this point. Dealertrac swears I am to contact GM, I was like you have got to be kidding!? They are notorious for this happening. Thanks for your input Fran :)
Forum - 04/28/2020
... DMA. That is pretty pathetic. As Mary said, if they want to override the cost comparison then they would have to start a pre-approval process in the empowerment portal. TSB 16-NA-388 in the section labeled Dealers Not Required to Contact the...
Forum - 12/29/2020
You can use Chromium based Edge. It actually works pretty well, however there are limits to what you can do. EPIC doesn't work, when you try to adjust a claim you get two comment boxes, and you cannot select causal parts or add parts to a manually entered...
What Would You Do - 04/21 - 03/22/2021
On February 18, 2021 a 2019 Chevrolet Silverado 3500 truck was in the service department with a concern that the vehicle was slow to start and it was necessary to boost. The technician tested the battery with the GR8 tester and documented that the battery...
Forum - 02/22/2021
Agreed on the valve body, I know it is too late for my advise but... Also, if you do a TSB on a vehicle that it doesn't apply to, you are boned unless you have a TAC case or something specific backing you up.
Forum - 02/15/2021
... tool for the most part, it helps the tech find the issue and can identify a specific fix. I don't recall ever having an issue submitting something like that. ...
Forum - 02/04/2021
If any of you in my situation don't know this yet, they have reverted to their normal ACH process using the same accounts. I just got hit by the 3 weeks that they didn't pay anyone because they didn't have a clue either. Case closed.
Forum - 02/04/2021
Yeah I will echo what Kristen said, leaving tickets open after the car is gone opens you to tons of liability. I leave them open for 1 day to ensure they are coded properly and ready to submit but I always close them before submission. Personally I don't...
Forum - 06/21/2022
... to the JL Warranty parts list, it just says "no less than 12 months unlimited" but it doesn't say you can't do 2 years. More crystal clarity from GM. For the record, I have personally submitted several ZPTI transactions on "warranty" installed parts...
Forum - 06/22/2022
... and actually rejected it instead. I was able to email her and get it fixed on a resubmit but what an annoyance. If your tech does the right programming and you get the codes in the right places these pay in a day or two. I have one pending right now...
Forum - 06/17/2022
... in the repair then there is no further warranty. If the customer does participate no matter what amount then the warranty applies. Am I getting this right?...
Forum - 07/07/2022
... Roof Rail Airbag Serial Number Recording for all markets except Canada,US and Mexico. If you are submitting from Canada, US or Mexico you don't have to record or manually submit air bag serial numbers. ...
Forum - 07/08/2022
... documents and clarify these redundant statements into something that is intelligible. Thank you all for your contributions....
Forum - 07/11/2022
DC Metro with a body shop and EV certified. We also have what I kindly refer to as a "challenge" when it comes to open repair orders. My SM came to me with the DMA's emails, and I almost laughed out loud. She gave us a short list of things to work...
Forum - 06/27/2022
... repairs like these, I also submit service manager repeat repair approval. Everytime I don't it gets rejected....
Forum - 06/29/2022
... said to replace a part based on actual testing and then there was still an issue then your claim would be parts and OLH for the first repair attempt and you would use the opcode for the final correction with that base time and appropriate management...
Forum - 07/27/2022
What I see based on your comments is that you have a potential issue with your parts department and how they are estimating or billing R1234yf. They should be billing the new refrigerant in 10 gram units. The machine shows it in kilograms so the basic...
Forum - 07/26/2022
... charts are updated in SI however there is a glaring issue that I see right off the bat. If you scan down to the CPO section you will see that someone has grouped the CPO opcodes together based on vehicle make when we all know that these are based on...
Forum - 07/26/2022
The Maintenance Quick Reference Guide Charts available within the LTG, Document ID 5532254, have been updated to the reimbursement amounts effective with the 8/1/2022 release (reference Global Message GCUS-9-13281). The Maintenance Reimbursement...
Forum - 07/19/2022
If I understand you correctly you have 12 vehicles that GM did not pre-pay you on for PDI. If the warranty history is blank on each VIN then you can process it as a warranty claim for published time opcode 0590072. You submit it as a ZPDI with the base...
Forum - 09/16/2022
for 0590032 I only go by what is listed, if the RPO isn't on the list I just move on. There are a few that come up from time to time that are not on the 0590032 list. I forget off the top of my head some of the ones I am used to seeing but I know them...
Forum - 03/28/2022
I was always told for Lemon Law, it increases the number of down days if the repair order is held open. So if you hold it open for 2 months, GM thinks the vehicle was in in the shop all that time. Upon reviewing this in P & P Article 6.2.1 The...
Forum - 01/25/2022
Hi FranB63: There are a few different reimbursements for the Tahoe, depending on the engine, as follows: RPO L83, L86 - Reimbursement $50 RPO L82, L84, L87 - Reimbursement $55 RPO LM2 - Reimbursement $79 Reference: SI Document 5532254
Forum - 04/04/2022
... programing procedure. I have a couple of rejects and one of them says the programming wasn't done right because he didn't select "ZFA field action multimodule coordinated sequence" I did have one we used the TSB on that King1345 mentioned. The TSB paid...
Forum - 04/14/2022
... the pop-ups don't work right on edge when I do the return. CDK is okay to work with for most of what I do. The only times I really use IE is when I use EPIC, do parts returns, or I have to do some crazy manual entry which for me is super rare. I am mildly...
Forum - 06/14/2022
... I had to go to WSC and over their head as well to finally get the right one. I think the easiest would be to just submit it as policy with the pre-authorization and a detailed explanation. ...
Forum - 05/26/2022
... at one point I did run into a reference to the airbag system I didn't get that far. The issue you will have with a reprogramming opcode is that you will need the SPS programming code. If his relearn was a simple calibration with the scan tool she won't...
Forum - 03/23/2023
I would do exactly as you suggested. I ran into a recall the other day for some Terrain mirror covers. It says in the document that only 4% of the vehicles will need parts but the recall has only one opcode for replacing the mirror covers. Seems odd that...
Forum - 03/21/2023
... change to a claim they document the reason in the comment field. Go into global warranty and pull your job card up, click it and scroll to the bottom. The person's name will be listed and an explanation for the action taken will be in the comment field. Also...
What Would You Do? - 04/23 - 03/23/2023
... the claim resubmitted.The claim rejected a second time for a copy of the part expedite invoice and documentation to support the expedite expense. The claim was again resubmitted and rejected a third time for ineligibility of the part expedite expense.How...
Forum - 03/10/2023
There is a lot of information we need to know to give you a good answer. The short version is if you install the part initially customer pay then the warranty period is 2 years unlimited (with exceptions) part and labor. Also the parts warranty...
Forum - 03/10/2023
... today's date. If it needs a management approval I will clearly spell out on the cover sheet what needs to be included in the approval to aid the manager but I do not write on the ticket. The only thing I write on the ticket is when it gets paid and at...
Forum - 03/16/2023
... explanation. jcannon21 I had one bounce back the other day with this comment. Let me know if you can make sense of it "Does not appear on spreadsheet. Please review. Thank you" I need some angry emojis!!!...
Excessive sublet....(Water leak) - 02/02/2023
... to use Kent high tech seam sealer so he apparently used his own and didnt go above and beyond what the material allowance and even had the 1.9 for labor hours. I submitted it and it rejected stating excessive. The other day, same bulletin, different...
What Would You Do? - 02/23 - 01/24/2023
... and installed a new rack and pinion electric motor. The technician performed sps reprogramming, documented the Warranty Claim Code on the shop copy of the job card, completed the relearn and setup configuration, and confirmed that the repair was complete. The...
... in the repair then there is no further warranty. If the customer does participate no matter what amount then the warranty applies. Am I getting this right?...
Forum - 07/07/2022
... Roof Rail Airbag Serial Number Recording for all markets except Canada,US and Mexico. If you are submitting from Canada, US or Mexico you don't have to record or manually submit air bag serial numbers. ...
Forum - 07/08/2022
... documents and clarify these redundant statements into something that is intelligible. Thank you all for your contributions....
Forum - 07/11/2022
DC Metro with a body shop and EV certified. We also have what I kindly refer to as a "challenge" when it comes to open repair orders. My SM came to me with the DMA's emails, and I almost laughed out loud. She gave us a short list of things to work...
Forum - 06/27/2022
... repairs like these, I also submit service manager repeat repair approval. Everytime I don't it gets rejected....
Forum - 06/29/2022
... said to replace a part based on actual testing and then there was still an issue then your claim would be parts and OLH for the first repair attempt and you would use the opcode for the final correction with that base time and appropriate management...
Forum - 07/27/2022
What I see based on your comments is that you have a potential issue with your parts department and how they are estimating or billing R1234yf. They should be billing the new refrigerant in 10 gram units. The machine shows it in kilograms so the basic...
Forum - 07/26/2022
... charts are updated in SI however there is a glaring issue that I see right off the bat. If you scan down to the CPO section you will see that someone has grouped the CPO opcodes together based on vehicle make when we all know that these are based on...
Forum - 07/26/2022
The Maintenance Quick Reference Guide Charts available within the LTG, Document ID 5532254, have been updated to the reimbursement amounts effective with the 8/1/2022 release (reference Global Message GCUS-9-13281). The Maintenance Reimbursement...
Forum - 07/19/2022
If I understand you correctly you have 12 vehicles that GM did not pre-pay you on for PDI. If the warranty history is blank on each VIN then you can process it as a warranty claim for published time opcode 0590072. You submit it as a ZPDI with the base...
Forum - 09/16/2022
for 0590032 I only go by what is listed, if the RPO isn't on the list I just move on. There are a few that come up from time to time that are not on the 0590032 list. I forget off the top of my head some of the ones I am used to seeing but I know them...
Forum - 03/28/2022
I was always told for Lemon Law, it increases the number of down days if the repair order is held open. So if you hold it open for 2 months, GM thinks the vehicle was in in the shop all that time. Upon reviewing this in P & P Article 6.2.1 The...
Forum - 01/25/2022
Hi FranB63: There are a few different reimbursements for the Tahoe, depending on the engine, as follows: RPO L83, L86 - Reimbursement $50 RPO L82, L84, L87 - Reimbursement $55 RPO LM2 - Reimbursement $79 Reference: SI Document 5532254
Forum - 04/04/2022
... programing procedure. I have a couple of rejects and one of them says the programming wasn't done right because he didn't select "ZFA field action multimodule coordinated sequence" I did have one we used the TSB on that King1345 mentioned. The TSB paid...
Forum - 04/14/2022
... the pop-ups don't work right on edge when I do the return. CDK is okay to work with for most of what I do. The only times I really use IE is when I use EPIC, do parts returns, or I have to do some crazy manual entry which for me is super rare. I am mildly...
Forum - 06/14/2022
... I had to go to WSC and over their head as well to finally get the right one. I think the easiest would be to just submit it as policy with the pre-authorization and a detailed explanation. ...
Forum - 05/26/2022
... at one point I did run into a reference to the airbag system I didn't get that far. The issue you will have with a reprogramming opcode is that you will need the SPS programming code. If his relearn was a simple calibration with the scan tool she won't...
Forum - 03/23/2023
I would do exactly as you suggested. I ran into a recall the other day for some Terrain mirror covers. It says in the document that only 4% of the vehicles will need parts but the recall has only one opcode for replacing the mirror covers. Seems odd that...
Forum - 03/21/2023
... change to a claim they document the reason in the comment field. Go into global warranty and pull your job card up, click it and scroll to the bottom. The person's name will be listed and an explanation for the action taken will be in the comment field. Also...
What Would You Do? - 04/23 - 03/23/2023
... the claim resubmitted.The claim rejected a second time for a copy of the part expedite invoice and documentation to support the expedite expense. The claim was again resubmitted and rejected a third time for ineligibility of the part expedite expense.How...
Forum - 03/10/2023
There is a lot of information we need to know to give you a good answer. The short version is if you install the part initially customer pay then the warranty period is 2 years unlimited (with exceptions) part and labor. Also the parts warranty...
Forum - 03/10/2023
... today's date. If it needs a management approval I will clearly spell out on the cover sheet what needs to be included in the approval to aid the manager but I do not write on the ticket. The only thing I write on the ticket is when it gets paid and at...
Forum - 03/16/2023
... explanation. jcannon21 I had one bounce back the other day with this comment. Let me know if you can make sense of it "Does not appear on spreadsheet. Please review. Thank you" I need some angry emojis!!!...
Excessive sublet....(Water leak) - 02/02/2023
... to use Kent high tech seam sealer so he apparently used his own and didnt go above and beyond what the material allowance and even had the 1.9 for labor hours. I submitted it and it rejected stating excessive. The other day, same bulletin, different...
What Would You Do? - 02/23 - 01/24/2023
... and installed a new rack and pinion electric motor. The technician performed sps reprogramming, documented the Warranty Claim Code on the shop copy of the job card, completed the relearn and setup configuration, and confirmed that the repair was complete. The...
Forum - 02/09/2023
That is how I have been handling mine. I have a damage file and a paint quality file... I would like to add that DBC is interested in knowing if you are having issue with carrier's not marking STI, when dropping after hours. We have had a rash of...
Forum - 02/03/2023
... them that you are constrained on warranty claims. I find it is easier to control if you find out what they need to do, then work it all up for warranty pricing based on the opcode and paint allowances. Body shops usually cooperate more if you give...
Forum - 02/14/2023
There were several revised on Friday Feb 10..... N212345941 N212343881 N212345943 Added the requirement to document the SOC prior to repair in the “Reference Number" field of the warranty claim.
Scrape report - 03/09/2023
for some reason this posted twice, i dont know how to delete Hello, When i was in a JLwarranty class they mentioned something about a scrape report that generates? (i didnt get a chance to ask where) I have been printing a Transaction summary report...
Forum - 10/19/2022
... I tripped up doing a ZSET and they were helpful in directing me to the solution over chat. I feel your pain most certainly. ...
Forum - 10/20/2022
Go to "Service Forms" and look under General Information, down the screen is the "Field Action Status Change Form CAM_03" you can fill out and submit. I have not used this form, I did a few with the old process and the CAM02.
Forum - 09/20/2022
I too am curious as to what DMS you have. For GM processing I typically avoid doing batch processing. I am okay with delayed gratification but GM will not give you submission results until the next day if you batch process. I rarely ever manually process...
Forum - 09/21/2022
The R134-a machine does not generate codes. It does print evacuation and charge slips. I am kind of a jerk when it comes to slips, if they don't have them I won't submit for refrigerant or the 0.3 for evac and recharge.
Forum - 10/06/2022
I would say it sounds like the tech may not have read TSB 21-NA-068 which identifies a specific procedure to replace transmitters with RPO ATH and AVJ. They are required to use the EL-52545 tester to retrieve necessary information to supportreplacement...
N212354521- Error 856 : VIN / SPS Code entered matches on different Field Action / Labor Code - 11/16/2022
... : VIN / SPS Code entered matches on different Field Action / Labor Code These recalls are being done on 2022 vehicles that have no other open field actions and no other programming events performed to them. Is anyone else having troubles with this? I...
Forum - 01/05/2023
... rep she told me to Hroute the ones that rejected even though the notice specifically says that we don't need to. I will lose one for sure because the advisor didn't print the VIS, the ones that I have a VIS for I Hrouted. Such a waste of time for the...
Forum - 01/05/2023
... visit you will be fine. They still are not mandating the use of workbench (although I wish they would) so I think the system will just check your SAVI dashboard to make sure the car was plugged during the service visit. They also postponed the rollout...
Forum - 01/11/2023
Do you have some specific examples? Sometimes if it is related to something like a sensor learn procedure I will use an opcode for the sensor but just for a few tenths and document that you are using a closest operation. They have the opcodes for the...
Forum - 01/10/2023
... engines seem to include the thermostat as part of some type of "housing". I did notice when using your the warranty job aid, the opcode that shows up for the inlet is 4032700 so you should use that one for this VIN. ...
Forum - 01/18/2023
We had this happen when a tech had not completed all of his EV training but had done enough we thought. We had to bring the vehicle back, have it insected by the fully trained EV tech and have him write that is was correct. We had to also send system...
Forum - 06/15/2023
... the fact that you need to see if it is a ugn, uvz or ukl. They are not reading the steps and doing what they want. You have to have a set up and program for one part of it and that is the step that most miss. I have 3 different techs and all three are...
Forum - 06/27/2023
... the techs miss them frequently because they don't want to read the recall, they just want to do what the opcode statement says and back it out of their stall. ...
Forum - 05/09/2023
... support, as long as your service manager authorized it. I got an email that Warranty Management would be down, Sunday, for maintenance. My suspicion is they are gonna do some upgrades that mess us up for a bit lol. I have seen some small 'new' things...
Forum - 04/24/2023
I would be cautious. This recall shows open on your VIN? Not that I don't trust you but what is your last 8? If the recall is open and this vehicle was from Canada (I see a lot of them too) then I would advise you to check with your Warranty Support rep...
Forum - 04/25/2023
... to jump through so many hoops for 0.2 or 0.5 Oh and to answer, I agree with my colleagues, you would attach the vehicle report/Worbench to the claim and Hroute it to WSC for review. ...
Forum - 04/27/2023
... of Strategy-Based Diagnostics and are not eligible for OLH unless the extenuating circumstance is documented and approved by service management. ...
Forum - 04/12/2023
I think I have heard it needs to be plugged within 72 hours of the RO open date. I don't think any ZPDI transaction is subject to a SAVI plug in. If the LPO comes in after delivery I would plug it just to be safe.
Forum - 10/19/2023
There used to be a powerpoint or something that would show you how it works but I can't find it. I know I had it in an email from an auditor that did our observation 2 but that was another dealership and I don't think I have access to that anymore. Later...
Forum - 06/27/2023
... resubmitted it the system rejected it for the opcode not being compatible with the vehicle... mind you on a claim that I had previously Hrouted and was paid by GM. When I resubmitted it this morning it went through....
Payment for pending repair orders - 07/12/2023
Anyone in the Southeast region finding your claims are taking an extremely long time to get paid? I am frustrated for sure since I got spoiled with my past support peeps that they were on top of their claims being paid.I have some now from 06/28 that...
That is how I have been handling mine. I have a damage file and a paint quality file... I would like to add that DBC is interested in knowing if you are having issue with carrier's not marking STI, when dropping after hours. We have had a rash of...
Forum - 02/03/2023
... them that you are constrained on warranty claims. I find it is easier to control if you find out what they need to do, then work it all up for warranty pricing based on the opcode and paint allowances. Body shops usually cooperate more if you give...
Forum - 02/14/2023
There were several revised on Friday Feb 10..... N212345941 N212343881 N212345943 Added the requirement to document the SOC prior to repair in the “Reference Number" field of the warranty claim.
Scrape report - 03/09/2023
for some reason this posted twice, i dont know how to delete Hello, When i was in a JLwarranty class they mentioned something about a scrape report that generates? (i didnt get a chance to ask where) I have been printing a Transaction summary report...
Forum - 10/19/2022
... I tripped up doing a ZSET and they were helpful in directing me to the solution over chat. I feel your pain most certainly. ...
Forum - 10/20/2022
Go to "Service Forms" and look under General Information, down the screen is the "Field Action Status Change Form CAM_03" you can fill out and submit. I have not used this form, I did a few with the old process and the CAM02.
Forum - 09/20/2022
I too am curious as to what DMS you have. For GM processing I typically avoid doing batch processing. I am okay with delayed gratification but GM will not give you submission results until the next day if you batch process. I rarely ever manually process...
Forum - 09/21/2022
The R134-a machine does not generate codes. It does print evacuation and charge slips. I am kind of a jerk when it comes to slips, if they don't have them I won't submit for refrigerant or the 0.3 for evac and recharge.
Forum - 10/06/2022
I would say it sounds like the tech may not have read TSB 21-NA-068 which identifies a specific procedure to replace transmitters with RPO ATH and AVJ. They are required to use the EL-52545 tester to retrieve necessary information to supportreplacement...
N212354521- Error 856 : VIN / SPS Code entered matches on different Field Action / Labor Code - 11/16/2022
... : VIN / SPS Code entered matches on different Field Action / Labor Code These recalls are being done on 2022 vehicles that have no other open field actions and no other programming events performed to them. Is anyone else having troubles with this? I...
Forum - 01/05/2023
... rep she told me to Hroute the ones that rejected even though the notice specifically says that we don't need to. I will lose one for sure because the advisor didn't print the VIS, the ones that I have a VIS for I Hrouted. Such a waste of time for the...
Forum - 01/05/2023
... visit you will be fine. They still are not mandating the use of workbench (although I wish they would) so I think the system will just check your SAVI dashboard to make sure the car was plugged during the service visit. They also postponed the rollout...
Forum - 01/11/2023
Do you have some specific examples? Sometimes if it is related to something like a sensor learn procedure I will use an opcode for the sensor but just for a few tenths and document that you are using a closest operation. They have the opcodes for the...
Forum - 01/10/2023
... engines seem to include the thermostat as part of some type of "housing". I did notice when using your the warranty job aid, the opcode that shows up for the inlet is 4032700 so you should use that one for this VIN. ...
Forum - 01/18/2023
We had this happen when a tech had not completed all of his EV training but had done enough we thought. We had to bring the vehicle back, have it insected by the fully trained EV tech and have him write that is was correct. We had to also send system...
Forum - 06/15/2023
... the fact that you need to see if it is a ugn, uvz or ukl. They are not reading the steps and doing what they want. You have to have a set up and program for one part of it and that is the step that most miss. I have 3 different techs and all three are...
Forum - 06/27/2023
... the techs miss them frequently because they don't want to read the recall, they just want to do what the opcode statement says and back it out of their stall. ...
Forum - 05/09/2023
... support, as long as your service manager authorized it. I got an email that Warranty Management would be down, Sunday, for maintenance. My suspicion is they are gonna do some upgrades that mess us up for a bit lol. I have seen some small 'new' things...
Forum - 04/24/2023
I would be cautious. This recall shows open on your VIN? Not that I don't trust you but what is your last 8? If the recall is open and this vehicle was from Canada (I see a lot of them too) then I would advise you to check with your Warranty Support rep...
Forum - 04/25/2023
... to jump through so many hoops for 0.2 or 0.5 Oh and to answer, I agree with my colleagues, you would attach the vehicle report/Worbench to the claim and Hroute it to WSC for review. ...
Forum - 04/27/2023
... of Strategy-Based Diagnostics and are not eligible for OLH unless the extenuating circumstance is documented and approved by service management. ...
Forum - 04/12/2023
I think I have heard it needs to be plugged within 72 hours of the RO open date. I don't think any ZPDI transaction is subject to a SAVI plug in. If the LPO comes in after delivery I would plug it just to be safe.
Forum - 10/19/2023
There used to be a powerpoint or something that would show you how it works but I can't find it. I know I had it in an email from an auditor that did our observation 2 but that was another dealership and I don't think I have access to that anymore. Later...
Forum - 06/27/2023
... resubmitted it the system rejected it for the opcode not being compatible with the vehicle... mind you on a claim that I had previously Hrouted and was paid by GM. When I resubmitted it this morning it went through....
Payment for pending repair orders - 07/12/2023
Anyone in the Southeast region finding your claims are taking an extremely long time to get paid? I am frustrated for sure since I got spoiled with my past support peeps that they were on top of their claims being paid.I have some now from 06/28 that...
Forum - 07/12/2023
... when I used to have to wait for the rep to actually come to the dealership and approve them. So if you are not a high dollar account does that mean your claims go on the back burner? ...
PIP5896A Vette Engine exchange - 08/11/2023
Anyone here familiar or processed a claim for this? PIP5869A. Do you return the engine assembly through the normal WPC special request procedure of printing the Bill of Lading and shipping label from GWM? The document mentions using gmwpc.com...
Forum - 08/14/2023
... A with that number and without the A it is something about an OTA transmission update. If GM sends you an exchange component then they should be sending along some instructions about how to return it or it will simply go back to the core center after...
Forum - 08/01/2023
I think the terminology is throwing you off. "freight" "overnight" "local pickup" it is basically all the same. It goes in your net as an Expedite (NIE). You can claim the mark up on local pickup as NIE and also GM overnight charges. Be sure to watch...
Forum - 08/02/2023
... line flags, but all I see is "pyramid". I am not 100% sure how they categorize them and if that is what you need. Let me know if you don't have experience using that feature in global. ...
Forum - 08/02/2023
Not pyramid for sure, I am seeing on the Service Agent Detail screen in the second box right above where you can download the report this: Add On Repairs % Apr-Jun 2023-07-27 I want to pull the report to show what makes this up.
Forum - 08/03/2023
The search transactions tool is what I usually use to break down stuff and analyze my expense and the RO's that make up the issue but I am just not seeing any selections for add lines. It could be one of those things like 95/5 where they judge us...
Forum - 08/03/2023
... with one person who said that I could only claim 9 because the bulletin says 10 or more. *sigh* I don't think it requires in house authorization to claim up to 10 days. At least I am not aware of one. Anything over you definitely need a pre-authorization...
Forum - 01/04/2024
Give us some more information and we might be able to help. What is your last VIN 8 and can you give us a descriptor on 802? I don't memorize the codes even though I guess I should.
Forum - 01/02/2024
I think to an extent it might depend on your environment, like what kind of volume you do. In some instances I would help out but truthfully I am glad WSC told me to keep my hands off because it is just one more thing they would try to pile on and I have...
What Would You Do? - 01/24 - 12/27/2023
A customer had their 2017 Buick Regal towed to their dealership with concerns of a smoking/burning oil odor and runs rough condition. The technician diagnosed the concern and found that there was internal damage to the engine, requiring replacement.A...
Forum - 12/12/2023
... up the GM oil changes simple. I will PM you my email address and you can let me know if you would like a copy. I have 3 stores using it. We have a discount code system so you can overlook that or use it. Sometimes it isn't about delegating responsibility...
What Would You Do? - 11/23 - 10/25/2023
... service reception, the advisor opened a new job card for installation of the part, and documented the original concern on the repair line as well as noting the previous job card information for reference. The advisor also noted at write up that...
Forum - 03/05/2024
... left holding the short end of the stick. With the markup on a Corvette and they money they make I would tell sales to shut up and just pay for some center caps to make the customer happy. Why would they even waste your time on this one? Tell them to...
Forum - 02/14/2024
... this VIN, a 2021 Chevrolet Tahoe, the labor time selection associated with the labor operation, would be "Base" (vs LWB or SWB) which is ST. Review the time punch and technician documentation in support of the ST request. Management is responsible for...
Forum - 01/26/2024
... authorizations I don't need on a ticket than not have ones that I do need so I pick and choose what knowledge in the changes I share to prevent internal issues. Maybe it isn't P&P but some of these things continue to be store policy even though they...
Forum - 01/30/2024
... The process applies to wheels, seat covers, outside mirror assemblies, steering wheels, interior door trim, certain field actions-as noted within the field action, assist steps, upper and lower control arms for 2019-current MY Silverado 1500 & Sierra...
What Would You Do? - 02/24 - 01/29/2024
The customer concern statement on the part warranty transaction noted that a 2012 Chevrolet Silverado with 145,528 miles was brought into the dealership on a tow truck. The technician noted that the engine required replacement due to a bad crankshaft...
Forum - 03/22/2024
... the line was written COD then changed. I think you said you are on CDK it is notorious for this. What happens is parts sees the COD designation so they will bill everything out but instead of leaving the parts price alone they bump it up to matrix or...
Forum - 03/22/2024
... and new vehicles we have adopted a store policy that any recalls or mechanical repair lines that would potentially be added are all put on a new ticket. So, if we have a used car that needs warranty repairs a new ticket is opened for each line, the SM...
Forum - 03/22/2024
... better than that they all usually print the receipts and attach them to the ticket so I can see what they did or didn't do. Every time it has been they missed one or more. We are doing better but I am still waiting for 6 vehicles to come back to each...
Forum - 05/31/2024
... other options listed you use that time for your vehicle. IF none of those options apply then you would use "base". I wish I had an example but I don't at the moment. You have to be careful though, because sometimes the base listing is a leftover...
Forum - 05/21/2024
... approval statements, date, time, and method of contact for the customer. Reprinting tickets you can do AS LONG AS YOU RETAIN THE ORIGINAL. It may be a convenience for your staff but if you are adding lines, reprinting, and tossing the originals you are...
Forum - 05/10/2024
... My inspector (who is also the head of the detail dept) called the terminal manager and explained what happened. That driver returned his truck to find out he was unemployed for that. I say all this, to say, GM holds carriers to their contracts...
Lets talk straight time..... - 05/07/2024
... class Chris had said diag and OLH has to be clocked accordingly. I already have the techs do that, but, one of my past WSC's said that to not submit separately (it even had flagged not eligible when submitting at that time). Yesterday had...
... when I used to have to wait for the rep to actually come to the dealership and approve them. So if you are not a high dollar account does that mean your claims go on the back burner? ...
PIP5896A Vette Engine exchange - 08/11/2023
Anyone here familiar or processed a claim for this? PIP5869A. Do you return the engine assembly through the normal WPC special request procedure of printing the Bill of Lading and shipping label from GWM? The document mentions using gmwpc.com...
Forum - 08/14/2023
... A with that number and without the A it is something about an OTA transmission update. If GM sends you an exchange component then they should be sending along some instructions about how to return it or it will simply go back to the core center after...
Forum - 08/01/2023
I think the terminology is throwing you off. "freight" "overnight" "local pickup" it is basically all the same. It goes in your net as an Expedite (NIE). You can claim the mark up on local pickup as NIE and also GM overnight charges. Be sure to watch...
Forum - 08/02/2023
... line flags, but all I see is "pyramid". I am not 100% sure how they categorize them and if that is what you need. Let me know if you don't have experience using that feature in global. ...
Forum - 08/02/2023
Not pyramid for sure, I am seeing on the Service Agent Detail screen in the second box right above where you can download the report this: Add On Repairs % Apr-Jun 2023-07-27 I want to pull the report to show what makes this up.
Forum - 08/03/2023
The search transactions tool is what I usually use to break down stuff and analyze my expense and the RO's that make up the issue but I am just not seeing any selections for add lines. It could be one of those things like 95/5 where they judge us...
Forum - 08/03/2023
... with one person who said that I could only claim 9 because the bulletin says 10 or more. *sigh* I don't think it requires in house authorization to claim up to 10 days. At least I am not aware of one. Anything over you definitely need a pre-authorization...
Forum - 01/04/2024
Give us some more information and we might be able to help. What is your last VIN 8 and can you give us a descriptor on 802? I don't memorize the codes even though I guess I should.
Forum - 01/02/2024
I think to an extent it might depend on your environment, like what kind of volume you do. In some instances I would help out but truthfully I am glad WSC told me to keep my hands off because it is just one more thing they would try to pile on and I have...
What Would You Do? - 01/24 - 12/27/2023
A customer had their 2017 Buick Regal towed to their dealership with concerns of a smoking/burning oil odor and runs rough condition. The technician diagnosed the concern and found that there was internal damage to the engine, requiring replacement.A...
Forum - 12/12/2023
... up the GM oil changes simple. I will PM you my email address and you can let me know if you would like a copy. I have 3 stores using it. We have a discount code system so you can overlook that or use it. Sometimes it isn't about delegating responsibility...
What Would You Do? - 11/23 - 10/25/2023
... service reception, the advisor opened a new job card for installation of the part, and documented the original concern on the repair line as well as noting the previous job card information for reference. The advisor also noted at write up that...
Forum - 03/05/2024
... left holding the short end of the stick. With the markup on a Corvette and they money they make I would tell sales to shut up and just pay for some center caps to make the customer happy. Why would they even waste your time on this one? Tell them to...
Forum - 02/14/2024
... this VIN, a 2021 Chevrolet Tahoe, the labor time selection associated with the labor operation, would be "Base" (vs LWB or SWB) which is ST. Review the time punch and technician documentation in support of the ST request. Management is responsible for...
Forum - 01/26/2024
... authorizations I don't need on a ticket than not have ones that I do need so I pick and choose what knowledge in the changes I share to prevent internal issues. Maybe it isn't P&P but some of these things continue to be store policy even though they...
Forum - 01/30/2024
... The process applies to wheels, seat covers, outside mirror assemblies, steering wheels, interior door trim, certain field actions-as noted within the field action, assist steps, upper and lower control arms for 2019-current MY Silverado 1500 & Sierra...
What Would You Do? - 02/24 - 01/29/2024
The customer concern statement on the part warranty transaction noted that a 2012 Chevrolet Silverado with 145,528 miles was brought into the dealership on a tow truck. The technician noted that the engine required replacement due to a bad crankshaft...
Forum - 03/22/2024
... the line was written COD then changed. I think you said you are on CDK it is notorious for this. What happens is parts sees the COD designation so they will bill everything out but instead of leaving the parts price alone they bump it up to matrix or...
Forum - 03/22/2024
... and new vehicles we have adopted a store policy that any recalls or mechanical repair lines that would potentially be added are all put on a new ticket. So, if we have a used car that needs warranty repairs a new ticket is opened for each line, the SM...
Forum - 03/22/2024
... better than that they all usually print the receipts and attach them to the ticket so I can see what they did or didn't do. Every time it has been they missed one or more. We are doing better but I am still waiting for 6 vehicles to come back to each...
Forum - 05/31/2024
... other options listed you use that time for your vehicle. IF none of those options apply then you would use "base". I wish I had an example but I don't at the moment. You have to be careful though, because sometimes the base listing is a leftover...
Forum - 05/21/2024
... approval statements, date, time, and method of contact for the customer. Reprinting tickets you can do AS LONG AS YOU RETAIN THE ORIGINAL. It may be a convenience for your staff but if you are adding lines, reprinting, and tossing the originals you are...
Forum - 05/10/2024
... My inspector (who is also the head of the detail dept) called the terminal manager and explained what happened. That driver returned his truck to find out he was unemployed for that. I say all this, to say, GM holds carriers to their contracts...
Lets talk straight time..... - 05/07/2024
... class Chris had said diag and OLH has to be clocked accordingly. I already have the techs do that, but, one of my past WSC's said that to not submit separately (it even had flagged not eligible when submitting at that time). Yesterday had...
Forum - 07/11/2024
I agree that it will have to be OLH with proper punch times. I will let the manager decide on doing the feeback Thank you for your input.
Forum - 07/11/2024
Yeah you just do an add credit on the original claim then I would go into accounting for the new ticket and then change the control to the original RO number so it balances out. I don't want to say it happens frequently but enough for me to quickly fix...
What Would You Do? - 07/24 - 06/26/2024
... reduce message with their truck. At the time of the repair the vehicle had 43,000 miles on the odometer.The technician removed the left cylinder head and found cylinder #7 intake lifter collapsed and exhaust lifter roller pitted. An inspection at the...
Forum - 08/22/2024
... of the transaction. When more than one WCC is generated for a programming event, it is required to document all WCCs in the Correction field on the job card. Dealers must also enter one of the codes in the WCC field of the transaction, otherwise the...
What Would You Do? - 10/24 - 09/26/2024
... off the area and adding dye, leaks were found from the top of both camshaft covers leaking down. Both camshaft covers were resealed. The ignition coil on cylinder 4 was oil soaked from the engine oil leak and a misfire was detected from the oil-soaked...
Forum - 09/18/2024
In my professional opinion what he is doing is "non-compliant" and would cause issues in an audit. Must be nice to have someone to transcribe your notes. My 25 years as a tech I had to do it all myself, hand written or typed.
Forum - 10/21/2024
... shows accept. If you know the tires were received and it still says reject I am not sure what you do. Maybe we need more info on the timeline and the status of your return? ...
Forum - 10/21/2024
... on your rejection comment the system may still think the grease is "not compatible" which would mean if you want to get it paid for you would have to submit for parts authorization comments from the SM and GM authorize, or GM may ultimately tell you...
Forum - 09/10/2024
... must be properly trained in the area being diagnosed. Assuming that the VIN in your example is a 2022 or newer, brake system labor operations 0542359 - brakes with DTC and 0542409 - brakes without DTC are available. Bulletin 22NA038 provides examples...
Forum - 05/19/2023
I had to submit a LTG review and I got an email this morning. "Thank you for your recent GM Labor Time Feedback submission. After investigating your concern, the accessory team will add (S0Y - CARGO AREA LAMPS (DEALER INSTALLED)) for 1.0 hrs to the...
Forum - 02/24/2023
... resealing as instructed by WSC. The claim is in Net item because it is all sublet. Here is what my correction read: DROPPED FRONT OF H-LINER DOWN AND WATER TESTED THE SPOT WELDS FOR THE W/S HAVE HOLES BLOWN THRU THEM CAUSING THEM TO LEAK. THE W/S...
Forum - 02/22/2023
To try to claim this as a ZREG it would have to be a reason other than something related to either build or transport. It should have been noted on delivery and submitted as a ZTPT. Otherwise you are basically saying you want GM to pay for your...
Forum - 08/01/2022
... CPO services. Again, I am not sure they will be happy about posting my replies here but this is what they sent me. Please take this into consideration when you are submitting your 8/1 and forward job cards. Hello Bill, Thank you for your recent GM Labor...
Forum - 07/27/2022
... flag, but the main issue will be that it has not been converted to be registered in the US (from what I see). For some reason I see a lot of Canadian vehicles in my area too (DC Metro) but I do not recall anyone trying to do the maintenance here....
Forum - 07/27/2022
... that CPO pricing will be adjusted to match and I have yet to update my table for that. If you would like a copy of the charts I have just email me. Same goes for any of you. Kristen, let me know if this is an issue and I'll fix this post but I want to...
Forum - 07/18/2022
... time. So if he punches 0.5 and the opcode pays 1.0 then he should be paid 0.5 because that is what he spent working on it. Since he did not replace the actual component I usually shy away from paying the full time. Let me know if that is not enough ...
Forum - 04/13/2021
Well it is hard to say without the VIN but I can tell you this. Related to the TSB, depending on what state you are in and without looking... I am going to assume GA is the same as VA and not a "California emissions state" meaning you go by federal standards. Coverage...
Forum - 04/21/2020
I'm intrigued by your question. The only problem I have is that if you are implying what I think you are then this recall makes even less sense. It has the only option listed in the recall instructions. I don't know if it has the physical sensors but...
MID ENGINE CORVETTE FIRST FREE SERVICE - 07/30/2020
Wondering if any of you have run into this, have an answer, or even know about it. The maintenance program for the new mid-engine Corvette is supposed to include a required change of the transmission filter and fluid top off and includes the oil and filter...
Forum - 05/25/2021
... The early bird envelope or drop off form must be attached to the job card. While the envelope does not need to be completely filled out, any concerns added to the job card that are not listed on the early bird envelope/drop-off form are considered add-on...
Forum - 12/14/2021
It appears the admin is submitting claims without really reviewing them. This person may lack understanding of what the dealership's self-authorization limits are and it submitting claims that require WSC review. Step 1 would be to review limits and catch...
Forum - 12/13/2021
... vehicles you can search for "RPO" in SI under the vehicle or go to the VIN cards in global to see what is available. Like Mary, I usually just hit the VIS (IVH) and look at the engine code/size. On a side note, I sent feedback to GM on the new maintenance...
Forum - 01/08/2019
... Advanced Search tab, select Process Status: Transactions Accepted, and the Process Date(s) you wish to analyze (i.e. one month, three months, etc). Then scroll toward the bottom of the form and select the Approvals radio button. In this section...
Forum - 02/04/2019
... of repair orders that were sent back for correction. I just found this to be a useful tool. Maybe what I have to do is different than most but my intention was to see if you have developed any processes to streamline your workload. It doesn't have to...
Forum - 09/20/2018
... warranty then your transaction will reject if they're beyond 3/36. Please let us know what ends up happening, for some reason I struggle with the emissions warranty coverages! ...
I agree that it will have to be OLH with proper punch times. I will let the manager decide on doing the feeback Thank you for your input.
Forum - 07/11/2024
Yeah you just do an add credit on the original claim then I would go into accounting for the new ticket and then change the control to the original RO number so it balances out. I don't want to say it happens frequently but enough for me to quickly fix...
What Would You Do? - 07/24 - 06/26/2024
... reduce message with their truck. At the time of the repair the vehicle had 43,000 miles on the odometer.The technician removed the left cylinder head and found cylinder #7 intake lifter collapsed and exhaust lifter roller pitted. An inspection at the...
Forum - 08/22/2024
... of the transaction. When more than one WCC is generated for a programming event, it is required to document all WCCs in the Correction field on the job card. Dealers must also enter one of the codes in the WCC field of the transaction, otherwise the...
What Would You Do? - 10/24 - 09/26/2024
... off the area and adding dye, leaks were found from the top of both camshaft covers leaking down. Both camshaft covers were resealed. The ignition coil on cylinder 4 was oil soaked from the engine oil leak and a misfire was detected from the oil-soaked...
Forum - 09/18/2024
In my professional opinion what he is doing is "non-compliant" and would cause issues in an audit. Must be nice to have someone to transcribe your notes. My 25 years as a tech I had to do it all myself, hand written or typed.
Forum - 10/21/2024
... shows accept. If you know the tires were received and it still says reject I am not sure what you do. Maybe we need more info on the timeline and the status of your return? ...
Forum - 10/21/2024
... on your rejection comment the system may still think the grease is "not compatible" which would mean if you want to get it paid for you would have to submit for parts authorization comments from the SM and GM authorize, or GM may ultimately tell you...
Forum - 09/10/2024
... must be properly trained in the area being diagnosed. Assuming that the VIN in your example is a 2022 or newer, brake system labor operations 0542359 - brakes with DTC and 0542409 - brakes without DTC are available. Bulletin 22NA038 provides examples...
Forum - 05/19/2023
I had to submit a LTG review and I got an email this morning. "Thank you for your recent GM Labor Time Feedback submission. After investigating your concern, the accessory team will add (S0Y - CARGO AREA LAMPS (DEALER INSTALLED)) for 1.0 hrs to the...
Forum - 02/24/2023
... resealing as instructed by WSC. The claim is in Net item because it is all sublet. Here is what my correction read: DROPPED FRONT OF H-LINER DOWN AND WATER TESTED THE SPOT WELDS FOR THE W/S HAVE HOLES BLOWN THRU THEM CAUSING THEM TO LEAK. THE W/S...
Forum - 02/22/2023
To try to claim this as a ZREG it would have to be a reason other than something related to either build or transport. It should have been noted on delivery and submitted as a ZTPT. Otherwise you are basically saying you want GM to pay for your...
Forum - 08/01/2022
... CPO services. Again, I am not sure they will be happy about posting my replies here but this is what they sent me. Please take this into consideration when you are submitting your 8/1 and forward job cards. Hello Bill, Thank you for your recent GM Labor...
Forum - 07/27/2022
... flag, but the main issue will be that it has not been converted to be registered in the US (from what I see). For some reason I see a lot of Canadian vehicles in my area too (DC Metro) but I do not recall anyone trying to do the maintenance here....
Forum - 07/27/2022
... that CPO pricing will be adjusted to match and I have yet to update my table for that. If you would like a copy of the charts I have just email me. Same goes for any of you. Kristen, let me know if this is an issue and I'll fix this post but I want to...
Forum - 07/18/2022
... time. So if he punches 0.5 and the opcode pays 1.0 then he should be paid 0.5 because that is what he spent working on it. Since he did not replace the actual component I usually shy away from paying the full time. Let me know if that is not enough ...
Forum - 04/13/2021
Well it is hard to say without the VIN but I can tell you this. Related to the TSB, depending on what state you are in and without looking... I am going to assume GA is the same as VA and not a "California emissions state" meaning you go by federal standards. Coverage...
Forum - 04/21/2020
I'm intrigued by your question. The only problem I have is that if you are implying what I think you are then this recall makes even less sense. It has the only option listed in the recall instructions. I don't know if it has the physical sensors but...
MID ENGINE CORVETTE FIRST FREE SERVICE - 07/30/2020
Wondering if any of you have run into this, have an answer, or even know about it. The maintenance program for the new mid-engine Corvette is supposed to include a required change of the transmission filter and fluid top off and includes the oil and filter...
Forum - 05/25/2021
... The early bird envelope or drop off form must be attached to the job card. While the envelope does not need to be completely filled out, any concerns added to the job card that are not listed on the early bird envelope/drop-off form are considered add-on...
Forum - 12/14/2021
It appears the admin is submitting claims without really reviewing them. This person may lack understanding of what the dealership's self-authorization limits are and it submitting claims that require WSC review. Step 1 would be to review limits and catch...
Forum - 12/13/2021
... vehicles you can search for "RPO" in SI under the vehicle or go to the VIN cards in global to see what is available. Like Mary, I usually just hit the VIS (IVH) and look at the engine code/size. On a side note, I sent feedback to GM on the new maintenance...
Forum - 01/08/2019
... Advanced Search tab, select Process Status: Transactions Accepted, and the Process Date(s) you wish to analyze (i.e. one month, three months, etc). Then scroll toward the bottom of the form and select the Approvals radio button. In this section...
Forum - 02/04/2019
... of repair orders that were sent back for correction. I just found this to be a useful tool. Maybe what I have to do is different than most but my intention was to see if you have developed any processes to streamline your workload. It doesn't have to...
Forum - 09/20/2018
... warranty then your transaction will reject if they're beyond 3/36. Please let us know what ends up happening, for some reason I struggle with the emissions warranty coverages! ...
Forum - 09/20/2018
... warranty then your transaction will reject if they're beyond 3/36. Please let us know what ends up happening, for some reason I struggle with the emissions warranty coverages! ...
Forum - 11/30/2018
Document 4936712 1480968 Tighten Pickup Box Brace Bolts Effective Date: Nov 1, 2018 LABOR CODE: 1480968 Base LABOR TIME: 0.3
Forum - 07/26/2018
... of the time punches I am getting back. Techs like to have examples so they can get an idea of what they are supposed to do....
Forum - 04/25/2018
... Warranty. rmello: The coverage is listed as "Voltec Component Limited Warranty" in IVH with your 2016 Chevrolet Volt example....
Forum - 04/25/2018
If I understand your question here are some things I have determined that we follow: When a COD replacement battery is sold the parts is warranted for the appropriate term for the grade of battery purchased GM never pays labor on AC Delco warranty replacements,...
Forum - 04/05/2018
... will be covered for 1-Year/12,000 miles from the time of purchase." I hope this information helps you with your question. ...
Forum - 03/15/2019
Hi hhalsey! The following is from the LTG Preface section for Transportation Damage Repairs-Document ID 1866152. Refer specifically to the Note section that provides detail on roof panel damage. TRANSPORTATION DAMAGE REPAIRS Labor codes included...
Forum - 06/10/2019
The following information is from the New Vehicle Limited Warranty and Owner Assistance Information Manual (e.g. Document ID 4554772): (The first maintenance period is generally 7,500 miles). Maintenance All vehicles require periodic maintenance. Maintenance...
Forum - 07/17/2019
Thanks for the input! I'm not a binder guy but if you like those I can see that being a benefit. As I said I go kind of nutty with spreadsheets. I also map my frequent files to the icons on the taskbar. (right click) You can "pin" your files, then right...
Forum - 06/21/2019
It doesn't appear as though the PDI-Base time for this VIN has paid. The error appears to be a result of incorrect base time submitted for the VIN. Confirm accurate labor time from the LTG and resubmit (the times listed below are from the June 1,...
Forum - 12/05/2019
I have instructed my techs to just do the programming twice and get me all 4 codes. My concern is if GM actually looks at them they will cringe over the same programming codes being used and accuse me of trying to milk the system for the extra .1. I also...
Forum - 04/11/2020
... If I'm using a block code then I should get paid for no programming. I honestly know that if you submit both for .3 with duplicate programming codes they will pay. My point is, this all makes no sense and again the name of the game is trick the...
Forum - 03/30/2020
... obvious reasons. Work has fallen off (DC metro area) approximately 30%. Warranty invoices are down. Many of hour hourly staff have been furloughed so they can draw immediate unemployment benefits. We have not reduced our business hours...yet. I think...
Re: NEW GLOBAL - 07/17/2015
... Resources, Incentive and Recognition Programs Get Connected Tools and information to assit you in your transition to the new GlobalConnect Ignition Recall Ignition Recall Safety Information Suspected Exporters GM Export Policy, Transactional...
Claim $$ we could be missing... - 07/23/2015
Hello, Does anyone out there have any tips for claiming all extra $$ that we can for GM warranty? PDI's, ZREG, ZFAT etc... Recently found out (thanks Kristen) we can claim washer fluid with a PDI if Tech adds and documents (labor code 0590052 as a ZPDI...
What Would You Do - 08/16 - 07/28/2016
... time for each operation was submitted and accepted. Was this transaction handled appropriately? Would you have administered it differently?...
Forum - 10/26/2016
... TECHNICIANS ARE HAVING FUN BECAUSE EVERYTIME THEY WALK IN MY OFFICE THEY MOCK ME AND SAY DON'T FORGET TO CLOCK ON AND CLOCK OFF AND I SAY NO PUNCH NO PAY. I THINK IT HAS HELPED BECAUSE THEY REALIZE ITS THE CORRECT WAY TO SHOW THE WORK BEING PERFORMED...
Forum - 02/02/2017
... is no longer registered in a qualifying state, emissions reverts back to Federal. I see that you are in PA, and if I recall from another forum thread, your store encounters registered vehicles from NY, NJ, etc, that depending on the MY of the...
Forum - 02/21/2017
Thanks for the suggestion eoswald! A couple resources that you may find helpful: From the Warranty News home page within the Warranty Community - select Warranty 101 and/or Global from the Monthly Columns drop down menu to review articles that...
What Would You Do - 03/18 - 02/20/2018
... first operation and full base time indicated for each. The technician had one on/off punch time documented for the repair line. How should the warranty administrator proceed with this transaction?...
Forum - 12/07/2017
Make sure any add-on lines are listed on the front of the job card. The following is a documentation example for an add-on repair: Job B: Customer contacted service advisor at 1:05 pm on 11/14/2017 to state they had forgotten to...
Forum - 01/05/2018
... have a few "breezeway" attendents or "porters" that provide shuttle rides to any customers that would like one, customer pay or warranty. No one is ever charged for the service, but you can get reimbursed by GM for the shuttle service on a warranty...
Service Management Authorization POLICY CHANGES - 07/18/2017
... oir Pyramiding prior to work being performed has been eliminated. The authorization may be documented at any time prior to job card submission or in the case of repeat repairs or pyramiding, at the time of first claim rejection that indicates...
Forum - 07/18/2017
... or less – including both in-stock and delivered vehicles. Dealers must include supporting documentation indicating that the battery was maintained while in dealer inventory. If the vehicle had been in dealer inventory for greater than 30 days,...
Forum - 05/05/2017
... even worse, my service manager and I are completely new to warranties so we clearly have no idea what we are doing. First off, we are being debited on certain job cards because of "incorrect/no customer signature", but there is a signature from...
... warranty then your transaction will reject if they're beyond 3/36. Please let us know what ends up happening, for some reason I struggle with the emissions warranty coverages! ...
Forum - 11/30/2018
Document 4936712 1480968 Tighten Pickup Box Brace Bolts Effective Date: Nov 1, 2018 LABOR CODE: 1480968 Base LABOR TIME: 0.3
Forum - 07/26/2018
... of the time punches I am getting back. Techs like to have examples so they can get an idea of what they are supposed to do....
Forum - 04/25/2018
... Warranty. rmello: The coverage is listed as "Voltec Component Limited Warranty" in IVH with your 2016 Chevrolet Volt example....
Forum - 04/25/2018
If I understand your question here are some things I have determined that we follow: When a COD replacement battery is sold the parts is warranted for the appropriate term for the grade of battery purchased GM never pays labor on AC Delco warranty replacements,...
Forum - 04/05/2018
... will be covered for 1-Year/12,000 miles from the time of purchase." I hope this information helps you with your question. ...
Forum - 03/15/2019
Hi hhalsey! The following is from the LTG Preface section for Transportation Damage Repairs-Document ID 1866152. Refer specifically to the Note section that provides detail on roof panel damage. TRANSPORTATION DAMAGE REPAIRS Labor codes included...
Forum - 06/10/2019
The following information is from the New Vehicle Limited Warranty and Owner Assistance Information Manual (e.g. Document ID 4554772): (The first maintenance period is generally 7,500 miles). Maintenance All vehicles require periodic maintenance. Maintenance...
Forum - 07/17/2019
Thanks for the input! I'm not a binder guy but if you like those I can see that being a benefit. As I said I go kind of nutty with spreadsheets. I also map my frequent files to the icons on the taskbar. (right click) You can "pin" your files, then right...
Forum - 06/21/2019
It doesn't appear as though the PDI-Base time for this VIN has paid. The error appears to be a result of incorrect base time submitted for the VIN. Confirm accurate labor time from the LTG and resubmit (the times listed below are from the June 1,...
Forum - 12/05/2019
I have instructed my techs to just do the programming twice and get me all 4 codes. My concern is if GM actually looks at them they will cringe over the same programming codes being used and accuse me of trying to milk the system for the extra .1. I also...
Forum - 04/11/2020
... If I'm using a block code then I should get paid for no programming. I honestly know that if you submit both for .3 with duplicate programming codes they will pay. My point is, this all makes no sense and again the name of the game is trick the...
Forum - 03/30/2020
... obvious reasons. Work has fallen off (DC metro area) approximately 30%. Warranty invoices are down. Many of hour hourly staff have been furloughed so they can draw immediate unemployment benefits. We have not reduced our business hours...yet. I think...
Re: NEW GLOBAL - 07/17/2015
... Resources, Incentive and Recognition Programs Get Connected Tools and information to assit you in your transition to the new GlobalConnect Ignition Recall Ignition Recall Safety Information Suspected Exporters GM Export Policy, Transactional...
Claim $$ we could be missing... - 07/23/2015
Hello, Does anyone out there have any tips for claiming all extra $$ that we can for GM warranty? PDI's, ZREG, ZFAT etc... Recently found out (thanks Kristen) we can claim washer fluid with a PDI if Tech adds and documents (labor code 0590052 as a ZPDI...
What Would You Do - 08/16 - 07/28/2016
... time for each operation was submitted and accepted. Was this transaction handled appropriately? Would you have administered it differently?...
Forum - 10/26/2016
... TECHNICIANS ARE HAVING FUN BECAUSE EVERYTIME THEY WALK IN MY OFFICE THEY MOCK ME AND SAY DON'T FORGET TO CLOCK ON AND CLOCK OFF AND I SAY NO PUNCH NO PAY. I THINK IT HAS HELPED BECAUSE THEY REALIZE ITS THE CORRECT WAY TO SHOW THE WORK BEING PERFORMED...
Forum - 02/02/2017
... is no longer registered in a qualifying state, emissions reverts back to Federal. I see that you are in PA, and if I recall from another forum thread, your store encounters registered vehicles from NY, NJ, etc, that depending on the MY of the...
Forum - 02/21/2017
Thanks for the suggestion eoswald! A couple resources that you may find helpful: From the Warranty News home page within the Warranty Community - select Warranty 101 and/or Global from the Monthly Columns drop down menu to review articles that...
What Would You Do - 03/18 - 02/20/2018
... first operation and full base time indicated for each. The technician had one on/off punch time documented for the repair line. How should the warranty administrator proceed with this transaction?...
Forum - 12/07/2017
Make sure any add-on lines are listed on the front of the job card. The following is a documentation example for an add-on repair: Job B: Customer contacted service advisor at 1:05 pm on 11/14/2017 to state they had forgotten to...
Forum - 01/05/2018
... have a few "breezeway" attendents or "porters" that provide shuttle rides to any customers that would like one, customer pay or warranty. No one is ever charged for the service, but you can get reimbursed by GM for the shuttle service on a warranty...
Service Management Authorization POLICY CHANGES - 07/18/2017
... oir Pyramiding prior to work being performed has been eliminated. The authorization may be documented at any time prior to job card submission or in the case of repeat repairs or pyramiding, at the time of first claim rejection that indicates...
Forum - 07/18/2017
... or less – including both in-stock and delivered vehicles. Dealers must include supporting documentation indicating that the battery was maintained while in dealer inventory. If the vehicle had been in dealer inventory for greater than 30 days,...
Forum - 05/05/2017
... even worse, my service manager and I are completely new to warranties so we clearly have no idea what we are doing. First off, we are being debited on certain job cards because of "incorrect/no customer signature", but there is a signature from...
Re: OBTAIN KEY CODE / CUT KEY - 09/28/2011
... the key itself. Why do they think they get labor time for this? If it is just a key replacement, you STILL can only charge for the part and labor associated with the opcode: E7005 Door Lock and Ignition Lock Key Replacement Effective Date: Oct 1,...
Re: Sublet Windshield Replacement under Warranty - 10/03/2011
... and the dealer provided for the movement of the vehicle to and from that location. Even if you use a sublet to replace with windshield you do use C0034, don't forget the .2-.3 admin allowance with it. They are using GM glass?...
GMPP CLAIM W/GM 50% PARTICIPATION - 10/05/2011
... GMPP & GM.. The GMPP adjuster claim sheet showed the entire amount being picked up by GMPP / "NO" documentation was noted on the tech hard copy that this was anything other than a GMPP claim --- so I closed it out as GMPP (sounds pretty simple - right)...
Re: Service Call - 11/21/2011
... OUT SERVICE Z8012 EMERGENCY FUEL SERVICE Z8013 JUMP-START SERVICE Z8014 FLAT TIRE Z8015 All dollor amounts should be entered in net item, and do not enter labor hours....
Re: Service Call - 11/21/2011
[quote] Meshelly: You can claim for roadside assistance that your dealership performs using z-ops, but coverage is only under basic vehicle warranty. NON-WARRANTY TOWING Z8011 LOCK OUT SERVICE Z8012 EMERGENCY FUEL SERVICE Z8013 JUMP-START SERVICE...
Re: ONSTAR CONCERN LABOR OP ?? - 07/14/2011
... operations should be used in instances where a repair procedure is performed to a module that does not require that part to be replaced or any other physical repair. Labor operations listed below allow 0.2 hours of labor time and should be entered as...
Re: warranty parts debits - 08/12/2011
... appeal process. Eight months later and 6 separate submissions, it was again denied. Don't waste your time. (in my opinion) I will tell you that since that fiasco, we have completely changed how we (I) deal with warranty parts. Each & every RO MUST...
Re: ON-GOING BATTLE WITH TECHS - 07/13/2011
... Other Labour Hours (OLH) Other Labour Hours (OLH) If unusual circumstances are encountered which would require other labour hours: The technician is to contact service management for approval prior to the work being performed. Service management approval...
Re: Tonneau cover opcode - 05/24/2011
... purchase deal or after wards? Everything I can find leans toward those being the only options for what codes would apply. I hate that not compatible crap- it gives one no sense of direction. At least with other things you know you exceeded a limit...
Re: Volt: sequence update not calibrated - 12/15/2011
... and try DBC. I could find nothing about updates or reprograms in the labor time guide other than what is listed below. Let us know how this turns out, I'm sure one of us will have one of these someday soon. 1.D4707: HVAC System Control Module Reprogramming...
Re: 2009 Chev Aveo - 03/23/2012
... or workmanship I agree with bhoneycutt1 that your tech needs to document cause of failure. That would determine how to submit (i.e.- basic warranty or customer enthusiasm)....
add condition not listed in SI as an add time - 03/26/2012
... H, M and P LABOR TIME: 4.8 With Off Road Skid Plate ADD TIME: 0.2 They have taken off how what the recondition complete time is. Notice the only add time is for the skid plate. I was told to get the add time for my tech it had to go into OLH...
Re: USING EPIC HELP FIND LABOR OP - 04/10/2012
... will help you find the right one. If you have any questions, call me at 419-596-2532. I remember what it's like being NEW. Good luck! Jean...
CBG Certified Pre-Owned Limited (VS) Bulbs - 04/11/2012
... list #N0760 So I tried to H-route as stated --but-- kicks back under service agent auth ?????? What am i not seeing ???? Any help - greatly appreciated...
Re: RESET ALCOHOL CONTENT ??? - 05/03/2012
Need more info..... what was the customer complaint? Were there any DTC's? What led the tech to perform the smoke test? Looking for evap leak? If you have a DTC that shows a potential leak, try using CCND opcode J9992 (Customer Concern Not Duplicated...
Re: Volt battery replacement - 05/22/2012
... asst [/quote] That second line sounds like an overlap/pyramid concern. I would simply document what happened after replacing the battery including the DTC's and add the time for the reset as OLH on the original complaint line for the battery. ...
Re: cpo maintenance rejecting - 05/07/2012
... $35 Z2329 LOF-Synthetic/Rotation/MPVI- $60 Z2330 LOF-Diesel/Rotation/MPVI- $60 Put the dollar amount in Net/Miscellaneous Also, the bulletin requests the oil life percentage noted in comments....
Re: Accessory Warranty - 06/28/2012
... GMGlobalConnect.com. Note the actual shipping facility and address from the PC 82 or accompanying documents. Include the following information: Comments Description of defect; e.g., mounting bracket welded off center Include the date code and...
Re: Recall #94001 - 03/27/2014
... Claims Processing Manual for details on Product Campaign Claim Submission. 94001 (A) AS PER DOC # 792293 HOPE THIS HELPS ...
Re: Canada 2 year Scheduled LOF Maintenance - 01/23/2014
... TRANSACTION TYPE: ZREG NET ITEM: Misc. Unable to locate any documents with op code 0600753. What was the reject? Kristen/jlwarranty...
Re: What Would You Do - 04/14 - 04/25/2014
... and oil and replaced the filter to complete the repair. The technician had approximately 20 hours documented on the job card. On a side note, the service manager approved the repair as a policy decision and also noted a recommendation that all future...
What Would You Do - 04/14 - 04/03/2014
... and oil and replaced the filter to complete the repair. The technician had approximately 20 hours documented on the job card. On a side note, the service manager approved the repair as a policy decision and also noted a recommendation that all future...
Re: What Would You Do - 04/14 - 04/25/2014
... and oil and replaced the filter to complete the repair. The technician had approximately 20 hours documented on the job card. On a side note, the service manager approved the repair as a policy decision and also noted a recommendation that all future...
Re: Service Agent Summary Report - 06/18/2010
... report but when I go in it's showing our March numbers now. Guess it will until they get the fix done. ...
Re: GM Radio Upgrade ? - 11/19/2010
... a 2010 or 2011 model year vehicle, the transaction must be submitted in GWM as a ZSET. This zero dollar transaction will add the accessory to the vehicle build. This will be required in the event that the accessory needs to be repaired or replaced during...
... the key itself. Why do they think they get labor time for this? If it is just a key replacement, you STILL can only charge for the part and labor associated with the opcode: E7005 Door Lock and Ignition Lock Key Replacement Effective Date: Oct 1,...
Re: Sublet Windshield Replacement under Warranty - 10/03/2011
... and the dealer provided for the movement of the vehicle to and from that location. Even if you use a sublet to replace with windshield you do use C0034, don't forget the .2-.3 admin allowance with it. They are using GM glass?...
GMPP CLAIM W/GM 50% PARTICIPATION - 10/05/2011
... GMPP & GM.. The GMPP adjuster claim sheet showed the entire amount being picked up by GMPP / "NO" documentation was noted on the tech hard copy that this was anything other than a GMPP claim --- so I closed it out as GMPP (sounds pretty simple - right)...
Re: Service Call - 11/21/2011
... OUT SERVICE Z8012 EMERGENCY FUEL SERVICE Z8013 JUMP-START SERVICE Z8014 FLAT TIRE Z8015 All dollor amounts should be entered in net item, and do not enter labor hours....
Re: Service Call - 11/21/2011
[quote] Meshelly: You can claim for roadside assistance that your dealership performs using z-ops, but coverage is only under basic vehicle warranty. NON-WARRANTY TOWING Z8011 LOCK OUT SERVICE Z8012 EMERGENCY FUEL SERVICE Z8013 JUMP-START SERVICE...
Re: ONSTAR CONCERN LABOR OP ?? - 07/14/2011
... operations should be used in instances where a repair procedure is performed to a module that does not require that part to be replaced or any other physical repair. Labor operations listed below allow 0.2 hours of labor time and should be entered as...
Re: warranty parts debits - 08/12/2011
... appeal process. Eight months later and 6 separate submissions, it was again denied. Don't waste your time. (in my opinion) I will tell you that since that fiasco, we have completely changed how we (I) deal with warranty parts. Each & every RO MUST...
Re: ON-GOING BATTLE WITH TECHS - 07/13/2011
... Other Labour Hours (OLH) Other Labour Hours (OLH) If unusual circumstances are encountered which would require other labour hours: The technician is to contact service management for approval prior to the work being performed. Service management approval...
Re: Tonneau cover opcode - 05/24/2011
... purchase deal or after wards? Everything I can find leans toward those being the only options for what codes would apply. I hate that not compatible crap- it gives one no sense of direction. At least with other things you know you exceeded a limit...
Re: Volt: sequence update not calibrated - 12/15/2011
... and try DBC. I could find nothing about updates or reprograms in the labor time guide other than what is listed below. Let us know how this turns out, I'm sure one of us will have one of these someday soon. 1.D4707: HVAC System Control Module Reprogramming...
Re: 2009 Chev Aveo - 03/23/2012
... or workmanship I agree with bhoneycutt1 that your tech needs to document cause of failure. That would determine how to submit (i.e.- basic warranty or customer enthusiasm)....
add condition not listed in SI as an add time - 03/26/2012
... H, M and P LABOR TIME: 4.8 With Off Road Skid Plate ADD TIME: 0.2 They have taken off how what the recondition complete time is. Notice the only add time is for the skid plate. I was told to get the add time for my tech it had to go into OLH...
Re: USING EPIC HELP FIND LABOR OP - 04/10/2012
... will help you find the right one. If you have any questions, call me at 419-596-2532. I remember what it's like being NEW. Good luck! Jean...
CBG Certified Pre-Owned Limited (VS) Bulbs - 04/11/2012
... list #N0760 So I tried to H-route as stated --but-- kicks back under service agent auth ?????? What am i not seeing ???? Any help - greatly appreciated...
Re: RESET ALCOHOL CONTENT ??? - 05/03/2012
Need more info..... what was the customer complaint? Were there any DTC's? What led the tech to perform the smoke test? Looking for evap leak? If you have a DTC that shows a potential leak, try using CCND opcode J9992 (Customer Concern Not Duplicated...
Re: Volt battery replacement - 05/22/2012
... asst [/quote] That second line sounds like an overlap/pyramid concern. I would simply document what happened after replacing the battery including the DTC's and add the time for the reset as OLH on the original complaint line for the battery. ...
Re: cpo maintenance rejecting - 05/07/2012
... $35 Z2329 LOF-Synthetic/Rotation/MPVI- $60 Z2330 LOF-Diesel/Rotation/MPVI- $60 Put the dollar amount in Net/Miscellaneous Also, the bulletin requests the oil life percentage noted in comments....
Re: Accessory Warranty - 06/28/2012
... GMGlobalConnect.com. Note the actual shipping facility and address from the PC 82 or accompanying documents. Include the following information: Comments Description of defect; e.g., mounting bracket welded off center Include the date code and...
Re: Recall #94001 - 03/27/2014
... Claims Processing Manual for details on Product Campaign Claim Submission. 94001 (A) AS PER DOC # 792293 HOPE THIS HELPS ...
Re: Canada 2 year Scheduled LOF Maintenance - 01/23/2014
... TRANSACTION TYPE: ZREG NET ITEM: Misc. Unable to locate any documents with op code 0600753. What was the reject? Kristen/jlwarranty...
Re: What Would You Do - 04/14 - 04/25/2014
... and oil and replaced the filter to complete the repair. The technician had approximately 20 hours documented on the job card. On a side note, the service manager approved the repair as a policy decision and also noted a recommendation that all future...
What Would You Do - 04/14 - 04/03/2014
... and oil and replaced the filter to complete the repair. The technician had approximately 20 hours documented on the job card. On a side note, the service manager approved the repair as a policy decision and also noted a recommendation that all future...
Re: What Would You Do - 04/14 - 04/25/2014
... and oil and replaced the filter to complete the repair. The technician had approximately 20 hours documented on the job card. On a side note, the service manager approved the repair as a policy decision and also noted a recommendation that all future...
Re: Service Agent Summary Report - 06/18/2010
... report but when I go in it's showing our March numbers now. Guess it will until they get the fix done. ...
Re: GM Radio Upgrade ? - 11/19/2010
... a 2010 or 2011 model year vehicle, the transaction must be submitted in GWM as a ZSET. This zero dollar transaction will add the accessory to the vehicle build. This will be required in the event that the accessory needs to be repaired or replaced during...
Re: DEALER INSTALLED GM ACCESSORIES - 05/04/2010
... debating that with me. Any help will be greatly appreciated. [/quote] If I am understanding you correctly, you are wondering about the accessories listed on the build sheet that the dealer installed and gets paid to install. If so those are still...
Re: Same RO, 2 repair attempts - 03/04/2009
... # of days in shop is calculated by the date the RO was opened to the date the RO is closed. Doesn't matter if the car is gone from the shop after the first day. If RO was not invoiced until 7 days later, counts as 7 days. From P&P: 3.1.1 - State...
About Two Hours - 03/04/2009
... in. She explained the services she wanted done to her car and then asked how long the repairs would take. I told the customer it would be about two hours. She handed me her keys and said, "I will go shopping for a few hours." Then she walked out of the...
2009 Warranty Administration Survey - 06/04/2009
... membership. Please take a few moments to share your thoughts, tell us how we are doing, and see what other members are saying. The survey will cover: - Warranty topics of interest - Benefits of the program such as the online Warranty Community - Job...
Re: PERFORMING BUYBACK INSPECTIONS - 05/20/2009
This was about all I could find on repurchases. Don't know if it will help much. 4.1.8 - GM Repurchased Vehicles 4. Repurchase Costs The trade/repurchase process is not meant to be a profit opportunity for either General Motors or General Motors Dealers....
Re: Quick Tip from Aug 2008 about Engine Dye question - 08/12/2009
... [/quote] So until an actual repair is made no dye and/or diag time can be claimed? Also, what if the vehicle was almost out of warranty at the first visit (mileage) but is out of warranty at the second visit? Thanks for the help... I know it seems...
Re: GLOBAL WARRANTY!! - 11/18/2009
Nicole, We also went on global warranty monday but my service manager was out and didn't want me to do any until he got back yesterday. We did 7, 2 were accepted and paid, 1 rejected and 5 came back unaccepted. The 1 that rejected was for both front rotors...
Re: WARRANTY CORE - 02/02/2010
... in the administrative labor time field -Reimbursement for postage , shipping materials, ‘Document Only' requests must be entered in the Freight and Postage net item field -Reimbursement for the core value for core parts returned must be entered in...
Re: GW QUESTION cause/complaint codes - 01/18/2010
[quote] Wamm: Hello, as of 7:30am we switched over,on our new sheets for cause/complaint i dont see what was (old sytle MJ-98)for recalls.I do see a Maintenace on complaint. Question 2 is on the free pont. LOF's what is the new code for (MJ-98.Thanks...
GMPP - CLEANING THROTTLE BODY - 11/25/2009
2007 SILVERADO - 2GCEC13C771624143 S.E.S. LIGHT ON, THROTTLE RESPONCE NOT NORMAL TECH CHECKED FOR CODES = P0121 FOUND DOC #2235762 PERFORMED THROTTLE BODY CLEANING, PERFORMED IDLE LEARN SET & REPROGRAMMED THE ECM THIS IS A GMPP CLAIM -- WILL THEY COVER...
HYBRID WARRANTY - 02/06/2008
... warranty, a GM Protection Plan may be available. See your Chevrolet dealer for more details. What is Covered This Hybrid warranty covers repairs to correct any vehicle defect related to materials or workmanship occurring during the 8 year or 100,000...
Gremlins - 05/15/2008
As you may have noticed, our members area was down for the last few days. This is due to gremlins eating our database. We caught them all, and are now back up. The sad part is that we lost a whole weeks worth (5/5 - 5/9) of forum posts and quiz answers. The...
Re: rejected claim type b - 06/18/2008
... your reject codes. These motors, modules, latches are always a challenge! It might help if GM would standardize terminology. It's one of my pet peeves. SI calls it one thing, parts another, labor time guide another-these people all need to get together...
Taking a Poll - 06/05/2008
... many manufacturers have you worked with, and who are they? 3. Did you have any training? If so, what kind and by whom? 4. Where do you find the best information to help you do your job? 5. How many claims (on average) do you code & submit daily? 6....
NPF ops - 10/22/2007
... info may be helpful in solving this case. List the make, model, VIN, the customers complaint and what the tech found. Problem #1 - LD comes back saying the op isn't listed for the vehicle. Did you build the vehicle in the LTG and make sure it was listed?...
Forum - 09/19/2007
Holly, I am not sure I fully understand your question, but here is information for you regarding a purely electronic repair order system from GM Service Policies & Procedures... (Article 1.6.1) a. Electronic Repair Order Systems Repair Order's with...
Forum - 09/19/2007
... service= Z8012 Emergency fuel service= Z8013 Jump start service= Z8014 Flat tire= Z8015 All dollar figures should be entered into net, do not enter labor hours....
Re: Taking a Poll - 08/27/2008
... Full time (office and warranty admin) 11. Female 12. I fill in for the office at our Chrysler, Dodge, Jeep store when necessary 13. Just did in June of 2008 - yeah! ...
What Would You Do? 06/08 - 06/24/2008
... the customer is becoming more and more frustrated and just wants their vehicle fixed. How do you handle this situation? 1. Tell the customer that without approval from the Service Contract company no repairs can be performed, but maintain contact with...
Forum Re-Organization - 07/22/2008
... created to include: - Forum Announcements - It Really Happened - Wide Open - Suggestion Box If you cannot find a familiar post, please utilize the search feature. ...
What Would You Do? 08/08 - 10/14/2008
... it showed that the oil filter is covered by the powertrain warranty with a $100 deductible. What would you do? 1.) The customer should be charged the cost of the oil filter. If the claim were to be submitted as powertrain warranty the repair total would...
Re: 09 Traverse PDI Adds - 10/02/2008
Select a Document: T2020 Towing Z2177 LPO ACX Outdoor Adventure Package Z2186 LPO VQR Cargo Shade and Net Convenience Package Z2194 LPO UJ5 Dual Headrest DVD Video Entertainment System Z2195 LPO VBS 2-Way Advanced Remote Engine Start Z6999 PDI Related...
Re: 09 Traverse PDI Adds - 10/03/2008
See document # G_0000012187: GM Accessories VPO/LPO Programs: Reimbursement for dealer labor. The following option codes & reimbursement amounts are listed for the Traverse: VBS Two Way Advanced Remote $98.00 VQM Chrome Assist Steps $70.00 VQQ Black...
Re: SPECIAL POLICY WITH 50/50 AND GMPP - 09/11/2012
... from the service contract provider. *** The amount identified in "Net Item" should represent the dollar amount reimbursed to the customer (50% of the total repair cost, or 50% of a customer paid deductible, if the repair was covered by a service co...
Forum - 03/31/2017
... it their backyard, it's covered". So you may want to clarify with your DMA on that one, it would be an expensive mistake if done improperly. Or, call the PCC directly 1-866-453-4123 and...
... debating that with me. Any help will be greatly appreciated. [/quote] If I am understanding you correctly, you are wondering about the accessories listed on the build sheet that the dealer installed and gets paid to install. If so those are still...
Re: Same RO, 2 repair attempts - 03/04/2009
... # of days in shop is calculated by the date the RO was opened to the date the RO is closed. Doesn't matter if the car is gone from the shop after the first day. If RO was not invoiced until 7 days later, counts as 7 days. From P&P: 3.1.1 - State...
About Two Hours - 03/04/2009
... in. She explained the services she wanted done to her car and then asked how long the repairs would take. I told the customer it would be about two hours. She handed me her keys and said, "I will go shopping for a few hours." Then she walked out of the...
2009 Warranty Administration Survey - 06/04/2009
... membership. Please take a few moments to share your thoughts, tell us how we are doing, and see what other members are saying. The survey will cover: - Warranty topics of interest - Benefits of the program such as the online Warranty Community - Job...
Re: PERFORMING BUYBACK INSPECTIONS - 05/20/2009
This was about all I could find on repurchases. Don't know if it will help much. 4.1.8 - GM Repurchased Vehicles 4. Repurchase Costs The trade/repurchase process is not meant to be a profit opportunity for either General Motors or General Motors Dealers....
Re: Quick Tip from Aug 2008 about Engine Dye question - 08/12/2009
... [/quote] So until an actual repair is made no dye and/or diag time can be claimed? Also, what if the vehicle was almost out of warranty at the first visit (mileage) but is out of warranty at the second visit? Thanks for the help... I know it seems...
Re: GLOBAL WARRANTY!! - 11/18/2009
Nicole, We also went on global warranty monday but my service manager was out and didn't want me to do any until he got back yesterday. We did 7, 2 were accepted and paid, 1 rejected and 5 came back unaccepted. The 1 that rejected was for both front rotors...
Re: WARRANTY CORE - 02/02/2010
... in the administrative labor time field -Reimbursement for postage , shipping materials, ‘Document Only' requests must be entered in the Freight and Postage net item field -Reimbursement for the core value for core parts returned must be entered in...
Re: GW QUESTION cause/complaint codes - 01/18/2010
[quote] Wamm: Hello, as of 7:30am we switched over,on our new sheets for cause/complaint i dont see what was (old sytle MJ-98)for recalls.I do see a Maintenace on complaint. Question 2 is on the free pont. LOF's what is the new code for (MJ-98.Thanks...
GMPP - CLEANING THROTTLE BODY - 11/25/2009
2007 SILVERADO - 2GCEC13C771624143 S.E.S. LIGHT ON, THROTTLE RESPONCE NOT NORMAL TECH CHECKED FOR CODES = P0121 FOUND DOC #2235762 PERFORMED THROTTLE BODY CLEANING, PERFORMED IDLE LEARN SET & REPROGRAMMED THE ECM THIS IS A GMPP CLAIM -- WILL THEY COVER...
HYBRID WARRANTY - 02/06/2008
... warranty, a GM Protection Plan may be available. See your Chevrolet dealer for more details. What is Covered This Hybrid warranty covers repairs to correct any vehicle defect related to materials or workmanship occurring during the 8 year or 100,000...
Gremlins - 05/15/2008
As you may have noticed, our members area was down for the last few days. This is due to gremlins eating our database. We caught them all, and are now back up. The sad part is that we lost a whole weeks worth (5/5 - 5/9) of forum posts and quiz answers. The...
Re: rejected claim type b - 06/18/2008
... your reject codes. These motors, modules, latches are always a challenge! It might help if GM would standardize terminology. It's one of my pet peeves. SI calls it one thing, parts another, labor time guide another-these people all need to get together...
Taking a Poll - 06/05/2008
... many manufacturers have you worked with, and who are they? 3. Did you have any training? If so, what kind and by whom? 4. Where do you find the best information to help you do your job? 5. How many claims (on average) do you code & submit daily? 6....
NPF ops - 10/22/2007
... info may be helpful in solving this case. List the make, model, VIN, the customers complaint and what the tech found. Problem #1 - LD comes back saying the op isn't listed for the vehicle. Did you build the vehicle in the LTG and make sure it was listed?...
Forum - 09/19/2007
Holly, I am not sure I fully understand your question, but here is information for you regarding a purely electronic repair order system from GM Service Policies & Procedures... (Article 1.6.1) a. Electronic Repair Order Systems Repair Order's with...
Forum - 09/19/2007
... service= Z8012 Emergency fuel service= Z8013 Jump start service= Z8014 Flat tire= Z8015 All dollar figures should be entered into net, do not enter labor hours....
Re: Taking a Poll - 08/27/2008
... Full time (office and warranty admin) 11. Female 12. I fill in for the office at our Chrysler, Dodge, Jeep store when necessary 13. Just did in June of 2008 - yeah! ...
What Would You Do? 06/08 - 06/24/2008
... the customer is becoming more and more frustrated and just wants their vehicle fixed. How do you handle this situation? 1. Tell the customer that without approval from the Service Contract company no repairs can be performed, but maintain contact with...
Forum Re-Organization - 07/22/2008
... created to include: - Forum Announcements - It Really Happened - Wide Open - Suggestion Box If you cannot find a familiar post, please utilize the search feature. ...
What Would You Do? 08/08 - 10/14/2008
... it showed that the oil filter is covered by the powertrain warranty with a $100 deductible. What would you do? 1.) The customer should be charged the cost of the oil filter. If the claim were to be submitted as powertrain warranty the repair total would...
Re: 09 Traverse PDI Adds - 10/02/2008
Select a Document: T2020 Towing Z2177 LPO ACX Outdoor Adventure Package Z2186 LPO VQR Cargo Shade and Net Convenience Package Z2194 LPO UJ5 Dual Headrest DVD Video Entertainment System Z2195 LPO VBS 2-Way Advanced Remote Engine Start Z6999 PDI Related...
Re: 09 Traverse PDI Adds - 10/03/2008
See document # G_0000012187: GM Accessories VPO/LPO Programs: Reimbursement for dealer labor. The following option codes & reimbursement amounts are listed for the Traverse: VBS Two Way Advanced Remote $98.00 VQM Chrome Assist Steps $70.00 VQQ Black...
Re: SPECIAL POLICY WITH 50/50 AND GMPP - 09/11/2012
... from the service contract provider. *** The amount identified in "Net Item" should represent the dollar amount reimbursed to the customer (50% of the total repair cost, or 50% of a customer paid deductible, if the repair was covered by a service co...
Forum - 03/31/2017
... it their backyard, it's covered". So you may want to clarify with your DMA on that one, it would be an expensive mistake if done improperly. Or, call the PCC directly 1-866-453-4123 and...
Forum - 11/10/2017
... 2018 Chevrolet Silverado HD 2018 GMC Sierra HD ...
Forum - 03/08/2019
......
Forum - 10/14/2020
Hi Mary, well we've been on Dealertrack for about 2 years if not 3. Here are some tips that I have for you and what I experience daily or should I say frequently. I have found that sometimes some of the new labor codes that require SPS dependency...
... 2018 Chevrolet Silverado HD 2018 GMC Sierra HD ...
Forum - 03/08/2019
......
Forum - 10/14/2020
Hi Mary, well we've been on Dealertrack for about 2 years if not 3. Here are some tips that I have for you and what I experience daily or should I say frequently. I have found that sometimes some of the new labor codes that require SPS dependency...
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Warranty Briefs: Attaching a Document - 10/26/2022
Just before submitting a claim in GWM, there's an opportunity to attach a file. But what needs to be attached? What can be attached? With the recent restructure of Dealer Empowerment levels it is a good time to recap the document attachment process in...
Authorizations and Attachments - 10/18/2024
... it, your Warranty Support Center Specialist will reject the transaction with an explanation as to what they need to see. Before we go over the list of situations that require attaching a document, there are a few important notes to clarify. First, when...
Global Warranty Management Submission - 12/16/2016
... expenses for a non-warrantable repair on a vehicle that is within warranty where the repair costs would normally be the responsibility of the owner. Policy flag: An indicator for expenses associated with warrantable repairs for a vehicle that is beyond...
Most Common Warranty Deviations - 03/08/2023
Here at jlwarranty, everything we produce-whether it's a newsletter, video, document resource, or whatever-has to meet a few criteria. One of the most important things we try to drive home is compliance: sticking to the rules and guidelines set forth...
Tire Pre-Authorization - 07/20/2022
... Enthusiasm replacement situation, select Customer Enthusiasm from the drop down list. Next, you will enter the TPC Number from the tire, Tire Size, and DOT Code Answer the two last yes or no questions . If you have additional tires on the same vehicle...
Paint Repairs - 10/02/2018
... indicates including labor, mix time, and paint and material amounts so it's important to determine what that dollar amount is before you send the vehicle to the offsite body shop. Explain to the body shop that the repair is a warranty repair and the...
WPC Parts Return program - 03/09/2022
... repair was an adjustment, a fluid add only or the part was missing submit a Parts Waiver form to your WSC specialist with an explanation. The Warranty Parts Center will issue feedback and debit for parts that are returned, inspected and found to have...
Missed Revenue - Administrative Allowance - 08/28/2018
When it comes to revenue in your service department, every dollar counts. Warranty claims processing is a system of codes, additional steps and sometimes infrequent occurrences that involve other departments providing the right information, and because...
Warranty Parts Center - 05/08/2024
... and postage field. These situations must be clearly documented on the transaction. If you would like more information regarding the Warranty Parts Center, refer to bulletin 99-00-89-019. For information on the Warranty Part Center Part Return Program,...
Panel Repairs - 05/25/2016
... is delivered with an inside out dent it is evident that the dent happened at the factory and would be a warrantable repair. Corrosion that is still just surface corrosion is covered under the bumper-to-bumper warranty and is reimbursed using panel repair...
Courtesy Transportation - 10/28/2024
... cannot be safely operated, etc- but on the flip side, there are reasons why overnight repairs wouldn't qualify for courtesy transportation scheduling a repair in the late afternoon or immediately prior to a weekend or holiday OR scheduling conflicts...
Warranty Briefs: Wiring Harness Routing Diagrams - 02/10/2022
Did you know that wiring harness routing view documents, as well as grid locations, can be found in Service Information? Here's how you can find those diagrams for any vehicle Once logged into GlobalConnect, select the Service Information link. Enter...
Warranty Resource Center - 04/29/2022
The Warranty Resource Center application in GlobalConnect houses all of your warranty resources in one place. Take advantage of all it has to offer by launching the app from the GlobalConnect App Center. The recently improved app is an informative, user-friendly...
Service Management Approvals and Authorizations - 10/21/2024
Service management approval is documented in the form of a signature or initials, date and time that the approval was made, and explanation. This approval indicates management involvement and consent for repairs that fall outside of the predetermined...
Missed Revenue - Shuttles - 03/14/2022
When it comes to revenue in your service department, every dollar counts. Warranty claims processing is a system of codes additional steps, and sometimes infrequent occurrences that involve other departments providing the right information and because...
Warranty Briefs: Air Conditioning - 12/08/2017
... the bulk part number on the job card and entered in the parts field of the transaction. Here's what we'll typically be looking at... Bulk R-134a (typically packaged in a 30 pound package) The amount you'll enter in GWM is 1 for every 1 ounce. Bulk R-1234yf...
Chevrolet, Buick, GMC, and Cadillac Protection Products - 08/10/2017
... different options for claim submission including the following Extended Protection Online allows you to quote, sell and submit claims for processing through a computer or tablet. You must have previously enrolled and had an onsite visit with a representative...
Cadillac CPO Limited Warranty - 05/04/2022
... is NOT bumper-to-bumper. The Cadillac Pre-Owned Operations Guide, dated March will tell you what's covered. You can find it in GlobalConnect in the Dealership Policies Procedures and Manuals Quicklinks section. In Appendix A you'll find a chart that...
General Comments - 10/10/2017
... recorded in the general comments field can provide supporting documentation clarifying what transpired during a specific repair. While adding this information isn't required every time you can see how using it to support your transactions can prove beneficial...
Parts Department and Warranty Compliance - 04/13/2022
... produce a shipping label on the second half of the above form. If a shipping label is produced, you will be required to return the replaced tire(s) to the tire manufacturer. A second copy of the form will need to be printed and attached to the tire being...
Major Assembly Replacements - 05/26/2021
... (all Duramax Diesel Engine) / 09-06-04-026 (Gasoline Engine/Transmission) Complete technician documentation of the assembly condition and cause including any diagnostic trouble codes, symptoms, Scan Tool Snapshots and any other useful observations. When...
The Policy Evaluation Tool - 05/07/2024
... PET must be run separately for each line. The PET provides a minimum Customer/Dealer participation dollar amount or percentage of the total repair amount (applicable amount is whichever is greater) based on the days and miles the vehicle is beyond warranty...
Warranty Briefs: Empowerment Level - 08/05/2022
What is the empowerment level at my dealership? Service agent empowerment is intended to provide service management the authority and the responsibility to make on-the-spot decisions with the hope of retaining current customers or to gain new customers. An...
Goodwill Tools - 03/26/2024
... the balance from the $100 can't be used on a future service and GM isn't to be charged more than what is customary. 0600015 - This labor operation is titled "Incidental Non-Warranty Expense" and the description for its use is for reasonable expenses...
Customer Participation - 04/29/2024
... used to enter customer or service agent participation towards a warranty repair. The dollar amount represents the agreed upon dollar amount for policy or non-warranty repairs that GM is covering. By accurately administering transactions with a participation...
Just before submitting a claim in GWM, there's an opportunity to attach a file. But what needs to be attached? What can be attached? With the recent restructure of Dealer Empowerment levels it is a good time to recap the document attachment process in...
Authorizations and Attachments - 10/18/2024
... it, your Warranty Support Center Specialist will reject the transaction with an explanation as to what they need to see. Before we go over the list of situations that require attaching a document, there are a few important notes to clarify. First, when...
Global Warranty Management Submission - 12/16/2016
... expenses for a non-warrantable repair on a vehicle that is within warranty where the repair costs would normally be the responsibility of the owner. Policy flag: An indicator for expenses associated with warrantable repairs for a vehicle that is beyond...
Most Common Warranty Deviations - 03/08/2023
Here at jlwarranty, everything we produce-whether it's a newsletter, video, document resource, or whatever-has to meet a few criteria. One of the most important things we try to drive home is compliance: sticking to the rules and guidelines set forth...
Tire Pre-Authorization - 07/20/2022
... Enthusiasm replacement situation, select Customer Enthusiasm from the drop down list. Next, you will enter the TPC Number from the tire, Tire Size, and DOT Code Answer the two last yes or no questions . If you have additional tires on the same vehicle...
Paint Repairs - 10/02/2018
... indicates including labor, mix time, and paint and material amounts so it's important to determine what that dollar amount is before you send the vehicle to the offsite body shop. Explain to the body shop that the repair is a warranty repair and the...
WPC Parts Return program - 03/09/2022
... repair was an adjustment, a fluid add only or the part was missing submit a Parts Waiver form to your WSC specialist with an explanation. The Warranty Parts Center will issue feedback and debit for parts that are returned, inspected and found to have...
Missed Revenue - Administrative Allowance - 08/28/2018
When it comes to revenue in your service department, every dollar counts. Warranty claims processing is a system of codes, additional steps and sometimes infrequent occurrences that involve other departments providing the right information, and because...
Warranty Parts Center - 05/08/2024
... and postage field. These situations must be clearly documented on the transaction. If you would like more information regarding the Warranty Parts Center, refer to bulletin 99-00-89-019. For information on the Warranty Part Center Part Return Program,...
Panel Repairs - 05/25/2016
... is delivered with an inside out dent it is evident that the dent happened at the factory and would be a warrantable repair. Corrosion that is still just surface corrosion is covered under the bumper-to-bumper warranty and is reimbursed using panel repair...
Courtesy Transportation - 10/28/2024
... cannot be safely operated, etc- but on the flip side, there are reasons why overnight repairs wouldn't qualify for courtesy transportation scheduling a repair in the late afternoon or immediately prior to a weekend or holiday OR scheduling conflicts...
Warranty Briefs: Wiring Harness Routing Diagrams - 02/10/2022
Did you know that wiring harness routing view documents, as well as grid locations, can be found in Service Information? Here's how you can find those diagrams for any vehicle Once logged into GlobalConnect, select the Service Information link. Enter...
Warranty Resource Center - 04/29/2022
The Warranty Resource Center application in GlobalConnect houses all of your warranty resources in one place. Take advantage of all it has to offer by launching the app from the GlobalConnect App Center. The recently improved app is an informative, user-friendly...
Service Management Approvals and Authorizations - 10/21/2024
Service management approval is documented in the form of a signature or initials, date and time that the approval was made, and explanation. This approval indicates management involvement and consent for repairs that fall outside of the predetermined...
Missed Revenue - Shuttles - 03/14/2022
When it comes to revenue in your service department, every dollar counts. Warranty claims processing is a system of codes additional steps, and sometimes infrequent occurrences that involve other departments providing the right information and because...
Warranty Briefs: Air Conditioning - 12/08/2017
... the bulk part number on the job card and entered in the parts field of the transaction. Here's what we'll typically be looking at... Bulk R-134a (typically packaged in a 30 pound package) The amount you'll enter in GWM is 1 for every 1 ounce. Bulk R-1234yf...
Chevrolet, Buick, GMC, and Cadillac Protection Products - 08/10/2017
... different options for claim submission including the following Extended Protection Online allows you to quote, sell and submit claims for processing through a computer or tablet. You must have previously enrolled and had an onsite visit with a representative...
Cadillac CPO Limited Warranty - 05/04/2022
... is NOT bumper-to-bumper. The Cadillac Pre-Owned Operations Guide, dated March will tell you what's covered. You can find it in GlobalConnect in the Dealership Policies Procedures and Manuals Quicklinks section. In Appendix A you'll find a chart that...
General Comments - 10/10/2017
... recorded in the general comments field can provide supporting documentation clarifying what transpired during a specific repair. While adding this information isn't required every time you can see how using it to support your transactions can prove beneficial...
Parts Department and Warranty Compliance - 04/13/2022
... produce a shipping label on the second half of the above form. If a shipping label is produced, you will be required to return the replaced tire(s) to the tire manufacturer. A second copy of the form will need to be printed and attached to the tire being...
Major Assembly Replacements - 05/26/2021
... (all Duramax Diesel Engine) / 09-06-04-026 (Gasoline Engine/Transmission) Complete technician documentation of the assembly condition and cause including any diagnostic trouble codes, symptoms, Scan Tool Snapshots and any other useful observations. When...
The Policy Evaluation Tool - 05/07/2024
... PET must be run separately for each line. The PET provides a minimum Customer/Dealer participation dollar amount or percentage of the total repair amount (applicable amount is whichever is greater) based on the days and miles the vehicle is beyond warranty...
Warranty Briefs: Empowerment Level - 08/05/2022
What is the empowerment level at my dealership? Service agent empowerment is intended to provide service management the authority and the responsibility to make on-the-spot decisions with the hope of retaining current customers or to gain new customers. An...
Goodwill Tools - 03/26/2024
... the balance from the $100 can't be used on a future service and GM isn't to be charged more than what is customary. 0600015 - This labor operation is titled "Incidental Non-Warranty Expense" and the description for its use is for reasonable expenses...
Customer Participation - 04/29/2024
... used to enter customer or service agent participation towards a warranty repair. The dollar amount represents the agreed upon dollar amount for policy or non-warranty repairs that GM is covering. By accurately administering transactions with a participation...
Missed Revenue - Parts Expediting - 09/09/2024
When it comes to revenue in your service department, every dollar counts. Warranty claims processing is a system of codes, additional steps, and sometimes infrequent occurrences that involve other departments providing the right information, and because...
Consequential Damage and One Concern with Separate Causes - 11/01/2017
... from GM, but it is essential for the technician to completely understand the customer's complaint what they're experiencing and what they want corrected. Service advisors need to listen carefully to what the customer has to say and enter each individual...
Warranty Briefs: GWM User Manual - 05/25/2022
... process. It may be to simply get more information on a service policy or to find out what a transaction type is within Global Warranty Management. The Global Warranty Management User Manual is intended to provide assistance in the processing of warranty...
Add On Repairs - 06/13/2023
What is considered an add on repair and why does it matter? First of all, it matters because GM, while willing to pay for a repair that is considered a defect is not willing to pay for a repair that is a technician misdiagnosis, or a repair added for...
Other Labor Hours - 03/06/2023
... technician must record the reason for OLH on the job card. Separate and on/off time documentation is required for each labor operation with OLH time claimed. These separate punch times must be clearly identified by the technician as OLH. The following...
Technician Accounting of Labor Time - 01/24/2024
... of GM's Labor Time Guide, or OLH must be supported with valid time stamps. The time punch documentation validates the time claimed on the transaction. Clocking directly on the job card only is not an acceptable form of time recording. In the following...
Servicing Vehicles From Canada - 06/20/2019
... doesn't have the technology to display either miles/kilometers, you must do the math to find out what the conversion actually is. If a Canadian customer does permanently move to the U.S, or the dealership acquires pre-owned vehicles that were originally...
Straight Time - 02/24/2023
... and find that it does not have a published base time instead it lists "ST" for Straight Time. But what does this mean? And how does it affect your ability to properly submit the claim or for that matter, your technicians' ability to properly document...
Missed Revenue - Recalls - 02/24/2022
When it comes to revenue in your service department, every dollar counts. Warranty claims processing is a system of codes, additional steps, and sometimes infrequent occurrences that involve other departments providing the right information, and because...
Empowerment - 08/05/2022
... Repair field, service management authorization is complete separate and distinguishable time documentation is present for add on lines and/or requests for OLH, Straight Time, variable diagnostic, or claims utilizing non-GM LTG hours 3 C's are thorough...
Warranty Briefs: Error 834 - 09/11/2018
... transaction was submitted before GM received new owner registration information, in which case it would be handled the same way. Don't forget to use your stamp to properly document the authorization! ...
CBG CPO Warranty Coverge - 04/13/2022
... through GWM is available in Global Connect under the GM Pre-Owned Programs Resource Center. You can either search their online database for the labor operation in question OR download a document that your Service Advisors can save to their desktop and...
Warranty On Stock Used Vehicles - 09/20/2021
... expense of GM. In other words, maintenance repairs or a damaged item like a broken rearview mirror would be the agents' responsibility to fix at their own expense if they ...
Transportation Transactions: Submissions - 02/24/2021
... to the mileage on the vehicle will be less than 250 miles. A battery that is damaged or missing would be filed as a transportation transaction. Rejected transportation transactions that cannot be corrected by the service agent cannot be submitted with...
Chevrolet Buick GMC CPO Maintenance Program - 08/05/2022
... includes two maintenance visits. Maintenance visit details are available in IVH. Best Practice: Document the percentage of oil life remaining on the job card and enter it within the comments section of the transaction. Any additional service agent expense...
Cadillac Maintenance - 06/15/2023
... filters must be purchased through GM parts or authorized ACDelco distributors. Oil used must be what is recommended for the particular vehicle. Labor is reimbursed at 75% of the dealer's approved warranty labor rate. All GM maintenance plans require...
Maintenance Programs - 10/18/2024
... filters must be purchased through GM parts or authorized ACDelco distributors. Oil used must be what is recommended for the particular vehicle. ...
Battery Transaction Requirements - 10/25/2024
When when diagnosing battery replacements, you must use one of the following tools The EL-50313 Midtronics GR8 or the DCA-8000P battery tester/charger, or EL-52800 Diagnostic Charge Battery Station (DCBS) A 15-digit (GR8), 16-digit (DCA) or 20-digit...
Warranty Briefs: Creating an Add On Report - 10/18/2023
... the spreadsheet any unnecessary columns may be eliminated, or the data may be re-organized to fit your needs For example, only display the job card number, VIN, and add on repair indicator. Once the job cards with an add on repair have been identified analyze...
Cross-line Warranty - 12/11/2023
... for customer satisfaction. Questions regarding a specific situation should be reviewed with your GM Service Representative. Participation in cross-line warranty is voluntary. Service Agents are prohibited from promoting or advertising cross-line warranty...
Parts Warranty Coverage - 06/07/2024
... on the date of the original purchased part. Warranty eligibility must be verified and the same documentation that applies to the parts and accessories warranty applies to the consumer parts and accessories warranty. Parts and accessories found to...
Fluid Leak Analyze - 06/14/2018
... in the Preface section of the Labor Time Guide. This is the written description explaining what is allowed to be claimed The labor time to perform a fluid leak analyze is 0.1 - 0.5 hr. This analyze time should be included in Additional Time for the labor...
Warranty Briefs: The Causal Part - 08/13/2018
... Analysis Reports, and finally select the Causal Part Count link to generate the report for your dealership. The report allows the user to pull all the parts and corresponding quantity of replacements by part number in the last three months. The report...
Investigate Vehicle History - 01/23/2018
... every service transaction. Let's get started with where to find IVH. Log on to GlobalConnect with your username and password. Select Service, and then the Investigate Vehicle History application. You can enter the full VIN or the last 8 digits to access...
Transportation Transactions: Inspections - 03/21/2022
All new vehicles delivered to your dealership require an inspection. This inspection is intended to look for damage to the vehicle both exterior and interior, and to verify there is nothing missing. If there is damage or something missing the situation...
When it comes to revenue in your service department, every dollar counts. Warranty claims processing is a system of codes, additional steps, and sometimes infrequent occurrences that involve other departments providing the right information, and because...
Consequential Damage and One Concern with Separate Causes - 11/01/2017
... from GM, but it is essential for the technician to completely understand the customer's complaint what they're experiencing and what they want corrected. Service advisors need to listen carefully to what the customer has to say and enter each individual...
Warranty Briefs: GWM User Manual - 05/25/2022
... process. It may be to simply get more information on a service policy or to find out what a transaction type is within Global Warranty Management. The Global Warranty Management User Manual is intended to provide assistance in the processing of warranty...
Add On Repairs - 06/13/2023
What is considered an add on repair and why does it matter? First of all, it matters because GM, while willing to pay for a repair that is considered a defect is not willing to pay for a repair that is a technician misdiagnosis, or a repair added for...
Other Labor Hours - 03/06/2023
... technician must record the reason for OLH on the job card. Separate and on/off time documentation is required for each labor operation with OLH time claimed. These separate punch times must be clearly identified by the technician as OLH. The following...
Technician Accounting of Labor Time - 01/24/2024
... of GM's Labor Time Guide, or OLH must be supported with valid time stamps. The time punch documentation validates the time claimed on the transaction. Clocking directly on the job card only is not an acceptable form of time recording. In the following...
Servicing Vehicles From Canada - 06/20/2019
... doesn't have the technology to display either miles/kilometers, you must do the math to find out what the conversion actually is. If a Canadian customer does permanently move to the U.S, or the dealership acquires pre-owned vehicles that were originally...
Straight Time - 02/24/2023
... and find that it does not have a published base time instead it lists "ST" for Straight Time. But what does this mean? And how does it affect your ability to properly submit the claim or for that matter, your technicians' ability to properly document...
Missed Revenue - Recalls - 02/24/2022
When it comes to revenue in your service department, every dollar counts. Warranty claims processing is a system of codes, additional steps, and sometimes infrequent occurrences that involve other departments providing the right information, and because...
Empowerment - 08/05/2022
... Repair field, service management authorization is complete separate and distinguishable time documentation is present for add on lines and/or requests for OLH, Straight Time, variable diagnostic, or claims utilizing non-GM LTG hours 3 C's are thorough...
Warranty Briefs: Error 834 - 09/11/2018
... transaction was submitted before GM received new owner registration information, in which case it would be handled the same way. Don't forget to use your stamp to properly document the authorization! ...
CBG CPO Warranty Coverge - 04/13/2022
... through GWM is available in Global Connect under the GM Pre-Owned Programs Resource Center. You can either search their online database for the labor operation in question OR download a document that your Service Advisors can save to their desktop and...
Warranty On Stock Used Vehicles - 09/20/2021
... expense of GM. In other words, maintenance repairs or a damaged item like a broken rearview mirror would be the agents' responsibility to fix at their own expense if they ...
Transportation Transactions: Submissions - 02/24/2021
... to the mileage on the vehicle will be less than 250 miles. A battery that is damaged or missing would be filed as a transportation transaction. Rejected transportation transactions that cannot be corrected by the service agent cannot be submitted with...
Chevrolet Buick GMC CPO Maintenance Program - 08/05/2022
... includes two maintenance visits. Maintenance visit details are available in IVH. Best Practice: Document the percentage of oil life remaining on the job card and enter it within the comments section of the transaction. Any additional service agent expense...
Cadillac Maintenance - 06/15/2023
... filters must be purchased through GM parts or authorized ACDelco distributors. Oil used must be what is recommended for the particular vehicle. Labor is reimbursed at 75% of the dealer's approved warranty labor rate. All GM maintenance plans require...
Maintenance Programs - 10/18/2024
... filters must be purchased through GM parts or authorized ACDelco distributors. Oil used must be what is recommended for the particular vehicle. ...
Battery Transaction Requirements - 10/25/2024
When when diagnosing battery replacements, you must use one of the following tools The EL-50313 Midtronics GR8 or the DCA-8000P battery tester/charger, or EL-52800 Diagnostic Charge Battery Station (DCBS) A 15-digit (GR8), 16-digit (DCA) or 20-digit...
Warranty Briefs: Creating an Add On Report - 10/18/2023
... the spreadsheet any unnecessary columns may be eliminated, or the data may be re-organized to fit your needs For example, only display the job card number, VIN, and add on repair indicator. Once the job cards with an add on repair have been identified analyze...
Cross-line Warranty - 12/11/2023
... for customer satisfaction. Questions regarding a specific situation should be reviewed with your GM Service Representative. Participation in cross-line warranty is voluntary. Service Agents are prohibited from promoting or advertising cross-line warranty...
Parts Warranty Coverage - 06/07/2024
... on the date of the original purchased part. Warranty eligibility must be verified and the same documentation that applies to the parts and accessories warranty applies to the consumer parts and accessories warranty. Parts and accessories found to...
Fluid Leak Analyze - 06/14/2018
... in the Preface section of the Labor Time Guide. This is the written description explaining what is allowed to be claimed The labor time to perform a fluid leak analyze is 0.1 - 0.5 hr. This analyze time should be included in Additional Time for the labor...
Warranty Briefs: The Causal Part - 08/13/2018
... Analysis Reports, and finally select the Causal Part Count link to generate the report for your dealership. The report allows the user to pull all the parts and corresponding quantity of replacements by part number in the last three months. The report...
Investigate Vehicle History - 01/23/2018
... every service transaction. Let's get started with where to find IVH. Log on to GlobalConnect with your username and password. Select Service, and then the Investigate Vehicle History application. You can enter the full VIN or the last 8 digits to access...
Transportation Transactions: Inspections - 03/21/2022
All new vehicles delivered to your dealership require an inspection. This inspection is intended to look for damage to the vehicle both exterior and interior, and to verify there is nothing missing. If there is damage or something missing the situation...
PDI Accessories 0590032 - 06/16/2021
... tip: press and hold the control key and press the F key - a search window will appear allowing you to enter the RPO code for faster discovery. In some cases an accessory may require calibration updates as part of the installation. The LTG as well as...
Warranty Coverage - 08/04/2021
... assistance and courtesy transportation are included with the powertrain warranty. How do you know what components or repairs coincide with the powertrain warranty? The covered labor operations are listed in the Labor Time Guide under the preface tab. Once...
Tire Coverage - 07/21/2022
... bumper to bumper warranty against defects in material and workmanship, including tires. Before you proceed with a warranty tire transaction, be sure to confirm the tires are original equipment easily identified by a TPC number molded on the sidewall...
... tip: press and hold the control key and press the F key - a search window will appear allowing you to enter the RPO code for faster discovery. In some cases an accessory may require calibration updates as part of the installation. The LTG as well as...
Warranty Coverage - 08/04/2021
... assistance and courtesy transportation are included with the powertrain warranty. How do you know what components or repairs coincide with the powertrain warranty? The covered labor operations are listed in the Labor Time Guide under the preface tab. Once...
Tire Coverage - 07/21/2022
... bumper to bumper warranty against defects in material and workmanship, including tires. Before you proceed with a warranty tire transaction, be sure to confirm the tires are original equipment easily identified by a TPC number molded on the sidewall...
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