Search Results

Emissions Warranty Coverage - 06/26/2024
... each make/model year vehicle. Covered components may vary slightly by model year. The California Emissions Warranty is only applicable to vehicles that conform to California Emissions standards and that are registered in a State that enforces California...

Emission Control Systems Warranties - 09/26/2022
... Control Systems Warranty are both applicable to the first and subsequent owners. The California emissions warranty is only applicable to vehicles that conform to California Emissions standards and MUST BE REGISTERED in a State that enforces California...

Emissions Warranty Coverage - 09/25/2023
... each make/model year vehicle. Covered components may vary slightly by model year. The California Emissions Warranty is only applicable to vehicles that conform to California Emissions standards and that are registered in a State that enforces California...

Emissions Warranty Coverage - 06/26/2024
All vehicles are eligible for Federal Emissions Control System Warranty Coverage. The warranty is issued in accordance with the US Federal Clean Air Act. Components that are covered under the Federal Warranty are listed under the Emission Warranty Parts...

Emissions Warranty - 04/16/2010
Hey everyone, Does anyone know where there are specific guidelines to determine coverage for E, E1, E2? P&P is pretty vague, haven't found anything specific yet. Meaninig, what are the paramaters for each one? How do you know when the part is covered ...

Re: Emissions Warranty - 04/16/2010
... Preface-Preface-Introduction-Coverage Codes and it tells the coverage parameters for the different Emissions codes. You find out if specific items are covered under the labor op- it shows coverage codes just like for the diesel coverage. ...

Re: Emissions Warranty - 04/16/2010
Thanks! I needed the reminding...

EMISSIONS WARRANTY - 11/29/2013
2010 CHEVY TRAVERSE, ASKING IF THE THROTTLE BODY IS COVERED UNDER POWERTRAIN. IT ISN'T, BUT THE VEHICLE HAS EMISSIONS WARRANTY STILL. LABOR OP 4021510, COMES UP WITH AN "E" MEANING 3/36. WHEN YOU LOOK AT WARRANTY AT A GLANCE THE THROTTLE BODY COMES UP...

Re: EMISSIONS WARRANTY - 12/02/2013
i WOULD SAY YOU ARE GOOD TO SAY ITS OUT OF EMISSIONS AND POWERTRAIN.. 2009 WAS THE LAST YEAR FOR THE THROTTLE BODY TO BE COVERED UNDER POWERTRAIN..

Re: EMISSIONS WARRANTY - 12/03/2013
I thought Emissions warranty was 7/70 or 8/80? Not 3/36.

Re: EMISSIONS WARRANTY - 12/04/2013
not all parts that are emissions parts are covered up to 80,000 miles..the Throttle Body used to be a powertrain covered part up to 2009...

Emissions Warranty - 03/03/2016
I am having trouble with my service advisors understanding the different emissions warranty. Can anyone tell me a super simple way of explaining these warranties (PZEV Emission Limited, Emission Select and Emission Limited)to my advisors-They are dr...

Re: Emissions Warranty - 03/03/2016
The easiest way i know is(E) Is basic 3/36.(E1) Is 7/70 select state, California, (E2)is 8/80 coverage federal emissions select warranty . PZEV(OPTION CODE NU6) 15/150,000 covers all emission parts in the registered state. Always confirm emission coverage...

Re: Emissions Warranty - 03/03/2016
Yes. PZEV will have option NU6.

Re: Emissions Warranty - 03/03/2016
I THINK THIS IS PROBABLY THE EASIEST WAY--SO THE PZEV ONE IF THAT SHOWS ON VISS THEN THIS COVERS ANY OF THE EMISSIONS WARRANTIES--CORRECT??

Breaking Down Emissions Warranty Coverage - 07/27/2021
Unless you live in and your vehicle is registered in one of the California Emissions states, also referred to as Emission Select State Component Limited Warranty in IVH, the only emissions warranty on your GM vehicle is the 8 years/80,000 mile warranty,...

Highlighting PZEV and TZEV Emissions Warranty - 05/29/2019
Partial Zero Emissions Vehicles, or PZEVs, are vehicles with engines that have been equipped with advanced emissions controls. This results in zero evaporative emissions. GM, and other manufacturers, cover vehicles designated as PZEV in the applicable...

California Emissions Warranty - 09/19/2018
Hi. I'm trying to figure out how the emissions warranty works on a vehicle (not sold in CA) that doesn't have the CA emissions warranty but is now registered in the state of CA and has a repair that would be covered under the CA emissions warranty. Are...

Forum - 09/06/2022
An additional resource to check out - click here to watch the Emissions Warranty Coverage Video.

emission warranty - 05/29/2024
can we get clarify what emissions warranty coverS ?Format: Article

California emission warranty - 08/29/2012
Could any one please tell me what the California Emissions Warranty is?

Forum - 09/20/2018
California Emissions Warranties California emissions warranties are applied based on vehicle build which certifies the vehicle for sale in California or other States which have adopted California regulations. These warranties only apply if the vehicle...

Forum - 09/20/2018
California Emissions Warranties California emissions warranties are applied based on vehicle build which certifies the vehicle for sale in California or other States which have adopted California regulations. These warranties only apply if the vehicle...

Emissions - 02/27/2014
All vehicles are eligible for the Federal Emissions Warranty Coverage of 2 years or 24,000 miles. To check for emissions eligibility, locate the underhood emission control label located inside the engine compartment. The label may contain language stating...

Coverage Code E, E1, E2 - 10/13/2010
Emissions warranty coverage is a result of regulation that requires manufacturers to certify that each new vehicle they build and how it is equipped conforms to the Environmental Protection Agency (EPA) at the time of sale. The California Air Resources...

California Emissions - 03/27/2019
California emissions warranties are applied based on vehicle build which certifies the vehicle for sale in California or other states which have adopted California regulation. Reference the Emissions Warranty Table (excerpt shown below) in Service Policies...

Forum - 02/24/2020
Thanks for the response ewill3rd! In regards to California Emissions coverage: If a California Emissions Warranty appears in the Applicable Warranty section of IVH, the vehicle must be registered in a qualifying state at the time of part failure for the...

Emissions Tools - 03/27/2020
Emissions related warranty coverage is confusing for many members of the service team. What’s covered and for how long, specific state coverage, and most importantly, where to find the answers to emissions coverage questions are a few of the questions...

Emissions - 05/22/2017
All vehicles are eligible for Federal Emissions Control System Warranty Coverage. Certain vehicles may contain language stating that the vehicle conforms to California regulations, therefore also making it eligible for California Emissions Control System...

Re: part pick up fm another dealer for a used vehicle - 04/13/2011
the repair ended up being out of emissions warranty so back to the service advisor it went for him to correct... thanks everyone for your help..

Forum - 12/27/2016
i am so glad I am not the only one who gets confused by emissions warranty !! i am always second guessing myself 

Re: Listings for: CA-Fed Emission vs Select Emission components - 12/05/2008
GO INTO SI PUT IN VIN AND GO TO LABOR TIME GUIDE, SEARCH KEYWORD -EMISSION- AND ALL OP CODES THAT APPLY TO VEHICLE WITHIN EMISSIONS WARRANTY WILL BE LISTED

Emissions Coverage - 03/27/2019
The Labor Time Guide displays a coverage code to indicate which labor operations are covered by an emissions warranty. Standard emissions coverage is indicated with a coverage code E (Emission Limited Warranty). Coverage code E1 (Emission Select State...

Courtesy Transportation Program Coverage & Eligibility - 03/22/2021
... within the Bumper-to-Bumper, Powertrain and/or Hybrid specific (8 year/100,000) and Federal Emissions coverage (8 year/80,000 or 5/year/50,000 on certain trucks) of the New Vehicle Limited Warranty (excluding Medium Duty trucks).  Vehicles outside...

Forum - 09/20/2018
I agree with cnkraemer in this situation. The vehicle was built with Federal emissions and is correspondingly equipped with Federal emissions warranty coverage. California emissions would only apply if the vehicle was built as such.

PZEV and SULEV - 06/06/2012
PZEV is an acronym for Partial Zero Emissions Vehicle. A PZEV has an advanced engine equipped with cutting-edge emissions controls, and while they run on gasoline, they offer extremely clean, zero evaporative emissions. They also offer a 15-year, 150,000...

CAN ANYONE HELP ME WITH EMISSIONS COVERAGE INFORMATION - 07/05/2013
I am trying to find out if an ECM is covered under Emissions warranty. I really don't know enough about the emissions coverage and want to find information, any help?

Service Update 11241 - 09/19/2011
... The length of this coverage has been extended and now expires with the vehicle PZEV (Partial Zero Emissions Vehicle) Emissions Warranty. This service update effects approximately 4,300 2010 Buick Lucerne vehicles built with a V6 engine. The bulletin...

Forum - 09/07/2016
Yes. P&P 1.5 States in part under "Voided Warranties and Branded Titles", "claims for repairs related to Emissions Warranty/recall campaign/special coverage will be processed and only if the system being covered is repairable". The claim will nee...

Re: 96/100000 California Select Component Warranty - 04/30/2009
California Emission warranties are under 1.2.3.2 in the P&P gives coverage periods and emission covered parts list. Also gives policies on the emissions warranty and what is not covered. Hope this helps

Forum - 04/25/2018
In the new Warranty Resource Center the 2018 Model Year Emissions Warranty Parts List has some things for Hybrid. Also in fine print at the bottom of the Chevrolet Buick GMC CPO Operations Guide it says "Note: there are specific coverages and limitations...

Forum - 03/27/2019
... coverage that is essentially the same as the bumper to bumper warranty. Vehicles with California Emissions warranty coverage have emissions coverage of 3 years/50,000 miles. Coverage Code E1 indicates coverage of 7 years/70,000 miles for vehicles with...

Forum - 03/01/2019
Hi warranty1! Take a look at Global Document ID 4861080: Emission Coverage Code table and/or the model year specific Emissions Warranty Part Lists found in the Warranty Administration Resource Center under the Vehicle Warranty Information tab.

Components and Systems: Emissions - 07/02/2010
... with both new and old vehicles visit the service department with concerns regarding their emissions system. Typically, the reason for bringing their vehicle is an illuminated check engine light on the dash.When the check engine light illuminates and...

Rental Past 10 Days - 07/25/2023
... is eligible for vehicles under warranty, excluding the Corrosion warranty, non-Federal Emissions Warranty (Select State, PZEV/TZEV, or any California Emissions warranty), maintenance transactions, or ZPTI/ZPTC part warranties. Rentals on Policy repairs...

Forum - 02/15/2019
Hi joehbus2! The Emissions Warranty Part Lists (by model year) are available in the Warranty Resource Center under the Vehicle Warranty Information tab (see screen shot below). Emission Control Systems Warranty and Emission Warranty Parts Lists are also available...

Courtesy Transportation Bulletin 07-00-89-037 - 12/02/2019
... Those instances include repairs outside of the bumper-to-bumper warranty covered by an Emissions or Corrosion warranty, non-warranty services, GM brand maintenance service, Part warranty transactions (ZPTI and ZPTC), non-GM brand rental vehicles, and...

Forum - 02/04/2021
... 5 days before they came in. Now when you look up the labor op for the pump it is covered as an emissions warranty but then we would have to cover the additional hours and parts under OLH  and excessive parts.   My SM was hoping to policy...

Forum - 07/06/2021
... outside of the Bumper-to-Bumper Warranty covered by the Corrosion Warranty or any non-Federal Emissions Warranty (e.g. Select State, PZEV or any California Emissions Warranty) Non-warranty Service Agent provided services, such as customer pay The Chevrolet...

Global Warranty Management - 04/28/2015
... which in-turn are used to update the warranty system file. Claims for repairs related to Emissions Warranty and/or recall campaign will be processed only if the system being covered is repairable. Footnote: only repairs that are able to be...

Top 10 Things Service Advisors Should Never Do - 07/30/2013
... specific coverage, including longer coverage if a vehicle was sold and registered in a select emissions warranty state. The applicable warranty section in IVH does an excellent job of describing specific emissions warranty coverage for the vehicle, including...

Are You A Good Warranty Administrator Or A Great Warranty Administrator? - 04/27/2011
A good warranty administrator looks over job cards before they are submitted.A great warranty administrator thoroughly checks the job card and takes the time to question things they don't understand, asks for supporting documentation, and make certain...

Help! - 04/19/2010
I'm trying to download on Global and I have about 5 emissions warranty claims that are over the 36/36 but well within the 80,000 for the emissions and I keep getting rejected. I've tried marking the special coverage box and nothing seems to work. My...

Improved Process for GM Courtesy Transportation Warranty Loaner Reimbursement - 10/31/2024
... within the Bumper-to-Bumper, Powertrain and/or Hybrid/EV specific (8 year/100,000) and Federal Emissions coverage of the New Vehicle Limited Warranty (excluding Low Cab Forward MD Trucks). Courtesy Transportation expenses are ineligible for reimbursement...

Re: SALVAGE -WARRANTY BLOCK VEHICLES - 01/06/2010
... which in-turn are used to update the warranty system file. Only claims for repairs covered by the Emissions Warranty and/or recall will be processed. All GM Dealer's are to access the GMVIS system in order to qualify warranty coverage. Customers who...

100% Policy and Part Warranties - 02/27/2020
... GM Parts and Accessories installed by Service Agents under the New Vehicle Limited Warranty, Emissions Warranty, or Chevrolet, Buick, GMC, and Cadillac optional Extended Limited Warranty or 100% Policy are covered, parts and labor, for any remaining...

Reject of the Month - 01/11/2016
... that has been branded as salvage, scrap, junk, totaled, etc. Only claims for repairs related to Emissions Warranty/recall campaign/special coverage will be processed, and only if the system being covered is repairable.A dealer performed Special Coverage...

100% Policy and Part Warranties - 02/25/2021
... GM Parts and Accessories installed by Service Agents under the New Vehicle Limited Warranty, Emissions Warranty, or Chevrolet, Buick, GMC, and Cadillac optional Extended Limited Warranty or 100% Policy are covered, parts and labor, for any remaining...

Forum - 02/02/2017
... a look at SI Document ID 2748655 - may provide some E/E1/E2 clarification. PZEV (NU6) emissions related components (Coverage Code E): 15/150,000 in PZEV states (specific to vehicle MY). P&P Article 1.2.3.3 (California Emissions Warranties) provides...

Claiming Shuttle - 12/27/2024
... within the Bumper-to-Bumper, Powertrain and/or Hybrid/EV specific (8 year/100,000) and Federal Emissions coverage of the New Vehicle Limited Warranty. They will not pay on Policy Repairs, Maintenance, the California Emissions warranty, or the Corrosion...

Forum - 02/07/2020
PZEV and Emissions Select State coverage only applies in a CA compliant state. If it is not registered in a PZEV state the coverage is invalid. Also the coverage is invalid due to the warranty block. Select component coverage (if it has it) would be applicable...

Warranty after the customer paid! - 04/01/2011
... on 1-18-2011. They have now come back and informed us the work should have been covered under the emissions warranty. I have checked and sure enough, it should have been. How should I go back now and charge warranty so we can refund the customer?...

Clocking OLH on Flag Sheets - 04/28/2015
... it is recommended. If that repair turns into a repair that is covered by the longer Powertrain or Emissions warranty, clock time will be inaccurate, or worse, entirely missing. The same is true if what started out as customer pay turns to warranty.&...

Branded Title and DMA Authorization - 03/12/2018
... I checked the P&P and it states:"Emission Control Systems Warranty - Federal or California Emissions Warrantycoverage must be honored as long as the OEM part is present on the vehicle and is able tobe repaired or replaced per GM published service...

Warranty Blocks and Branded Titles - 05/23/2023
... Block appears in IVH, ONLY the following services may be provided: Safety, Non-Compliance, and Emissions Recalls - Repairs must be performed on branded title vehicles per the GM published recall bulletin. No pre-approval is required. Special Coverage...

Warranty Blocks and Branded Titles - 01/28/2020
... have to be GM authorized for payment. Emission Control Systems Warranty - Federal or California Emissions Warranty must be honored as long as the OEM part is present on the vehicle and is able to be repaired or replaced per published service procedures....

Recently Revised Bulletins - 04/29/2020
... vehicle drivers within the Bumper to Bumper, Powertrain and/or Hybrid specific and Federal Emissions coverage of the New Vehicle Limited Warranty. The revision also documents courtesy transportation expenses are ineligible for repairs performed outside...

Forum - 11/19/2020
... new or remanufactured GM parts and accessories installed by the service agent under the NVLW, Emissions Warranty, or Chevrolet, Buick, GMC, and Cadillac optional Extended Limited Warranty or 100% Policy are covered, parts and labor, for any remaining...

Parts and Accessories Warranty - 03/28/2022
... GM Parts and Accessories installed by the Service Agent under the New Vehicle Limited Warranty, Emissions Warranty, or Chevrolet, Buick, GMC and Cadillac optional Extended Limited Warranty or 100% Policy are covered, parts and labor, for any remaining...

Courtesy Transportation - 04/23/2024
... under the following circumstances: during repairs covered by Corrosion Coverage or any non-Federal Emissions Warranty (e.g. select state, PZEV, or any California Emissions Warranty) outside of the Bumper-to-Bumper Coverage. The expenses are also ineligible...

Re: SULEV Emission Limited Warranty - 12/10/2010
... SULEV Emission Related Components 8/100 on vehicles with GVW < 14,000#s and SULEV (RPO NU3) emissions California Emission Warranty applies to vehicles registered in CA, MA, ME and VT with California Emissions for 2005 through 2006 MY. So, my reading...

Branded Titles and Warranty Blocks - 12/21/2017
... IVH. Regardless of the transaction types and labor operations blocked, Safety, Non-Compliance and Emissions Recalls should still be performed. This includes repairs covered under Federal or California Emissions warranty repairs, as long as the OEM part...

What Would You Do - 02/20 - 01/29/2020
... the vehicle’s Bumper to Bumper Limited Warranty and Powertrain Warranty had expired, but the Emissions, PZEV Emissions, and Emission Select State Component coverages of 15 years/150,000 were still in effect. IVH also showed “BT”...

The Parts Policies & Procedures Manual - 10/27/2020
... Policy. All new or remanufactured GM Parts and Accessories installed by the dealer under the NVLW, Emissions Warranty, or Chevrolet, Buick, GMC, and Cadillac optional Extended Limited Warranty (ELW) or 100% Policy are covered, parts and labor, for any...

Forum - 03/31/2025
... drivers within the Bumper to Bumper, Powertrain, and/or Hybrid/EV specific (8/100,000) and Federal Emissions coverage of the NVLW (excluding Low Cab Forward MD Trucks). The bulletin also lists cases where courtesy transportation expenses are ineligible...

Forum - 12/11/2017
... blocked, the following services may be provided: ·        Safety, Non-Compliance and Emissions Recalls - Repairs must be performed per the GM published recall bulletin. ·        Emission Control Systems Warranty - Federal or California...

Top Reject of the Month - 12/15/2011
... found that the converter had failed and required replacement.Because the converter is usually an emissions covered component, IVH was checked for coverage. This particular truck listed 3/36 bumper-to-bumper (expired), 5/100 powertrain (valid), and 5/50...

Emissions - 03/27/2019
... with both new and old vehicles visit the service department with concerns regarding their emissions system. Typically, the reason for bringing their vehicle is an illuminated check engine light on the dash. When the check engine light illuminates and...

Courtesy Transportation - 10/28/2024
... under the following circumstances during repairs covered by Corrosion Coverage or any non-Federal Emissions Warranty (e.g. select state, PZEV, or any California Emissions Warranty) outside of the Bumper-to-Bumper Coverage. The expenses are also ineligible...

Non-GM Parts and Components - 10/12/2007
... calibration. Non-GM parts that are labeled "Certified to EPA Standards" are covered by the Federal Emissions Performance Warranty and are therefore an exception to the rule....

Select State/California Emissions - 05/10/2019
The April 2019 issue of Warranty News was very enlightening.  So even though the VIS may show the vehicle has Emissions Select State Component Limited Warranty (E1), if the vehicle isn't registered in a qualifying state, there isn't coverage. ...

Forum - 06/22/2022
... new or remanufactured GM Parts and Accessories installed by the dealer under the NVLW, Emissions Warranty, or CBGC optional Extended Limited Warranty or 100% Policy are covered, parts and labor, for any remaining unused portion of such warranty, or at...

Service Policies & Procedures Recent Updates - 01/11/2016
... are used to update IVH. A vehicle with a branded title and warranty block is still eligible for emissions warranty repairs, recalls, and special coverage repairs, but only if the system being covered is repairable. These policies have been in place for...

2014 Model Year Emissions - 07/03/2013
Vehicles that are registered in Delaware are now required to meet California emissions requirements (RPO NE1). All new 2014 model year GM cars and trucks sold for registration in the following states are required to meet California emissions requirements....

Components and Systems: Diesel Emissions - 08/10/2010
Selective Catalytic Reduction is one of the most cost-effective and fuel-efficient vehicle emissions control technologies capable of reducing emissions to near-zero levels. (www.factsaboutscr.com)The SCR process involves injecting a reductant (reducing...

Emissions coverage - 02/15/2019
Is there a reference page for emissions components and what warranty covers what part? We used to have the "at-a-glance" sheet but that only goes to 2015 (I think). Format: Other

Emissions Guidelines - 03/27/2019
... the California Emission Control System Warranties to apply, the vehicle must conform to California Emissions standards and must be registered in a state that enforces California Emissions regulated warranties....

2019 Emissions - 08/20/2018
All 2019 model year GMC cars and trucks sold for registration in the states of Connecticut, Delaware, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Rhode Island, Vermont, and Washington State are required to meet California ...

Emissions Failures - 01/28/2020
The 2020 model year LTG for the Cadillac CT4/CT5 and Chevrolet Corvette contain labor operations that end with an E (Emissions). There are two prerequisites to using the “E” labor operation numbers; the MIL or SES light must have been on and...

Emissions Options - 06/26/2024
The following are the emissions options for all 2024 model year GM vehicles: FE9 - Federal Emissions: Vehicles that are registered in all states except CA, CO, CT, DE, ME, MD, MA, NJ, NY, OR, PA, RI, VT and WA.  YF5 - California Emissions: Vehicles...

Towing on a Emissions Repair - 10/02/2017
I am trying to locate in writing... if towing is covered with a emissions coverage repair??

Emissions Coverage Limits - 02/02/2017
What am I missing?  On multiple IVH reports, the emissions coverages have all gone to 15/150K time and mileage limits, but in SI, it's still showing 7/70 and 8/80 for E1, E2 with 15/150 only showing for PZEV.  I think I'm more confused than...

Emissions Coverage - 01/17/2012
Correct me if I'm wrong, but I've always felt the best way to determine coverage of a component when it comes to coverage limits is to check on the LTG op page to see if there's a coverage code on there. An E coverage code simply implies 3/36 coverage, ...

Re: Emissions Coverage - 01/17/2012
I can relate to ya! I've basically let my service advisors know that the only emissions components that are covered past the 3/36 is the converter itself, and the PCM. Anything else is NOT covered. I've had a lot less rejects and not so many fights....

Re: Emissions Coverage - 01/18/2012
... I find I second guess myself when I see a service advisor or the service manager write up a warranty ticket for something beyond time or mileage limits with no explanation or note of goodwill at all! The longer I do this the more frustrating it gets....

Re: Emissions Coverage - 01/18/2012
I have yet to figure out WHY service advisors and managers do this kind of thing to us...I dont have too many oil change programs yet but i hear we are gonna have more soon :(

Re: Emissions Coverage - 01/18/2012
Not crazy? I personally think we all have to be alittle crazy to this job. When I was having issues with this, I went and had all the incorrectly claimed job cards charged against the service department's policy. It was amazing what a response I got ...

Re: Emissions Coverage - 01/18/2012
I've got them all trained. They just come to me and I check. I will agree that 99% of the time if it is over the 3/36 it isn't covered (except for the catalytic converter & PCM).

Re: Emissions Coverage - 01/18/2012
Personally i think being a little crazy is one of the job descriptions for being a warranty adm..i changed jobs 2 years ago so i had to train these managers and advisors on emission warranty its getting better...

Re: Emissions Coverage - 01/18/2012
glad to know im not the only one who second guesses myself on this issue...lol and YES! im over all these Z'ops

Re: Emissions Coverage - 01/24/2012
E1 AND E2 COVERAGES ARE EXTENDED,REFER TO DOCUMENT ID 2355117 FOR A LIST OF THESE COVERAGES BUT ALWAYS CHECK GMVIS TO VERIFY.HOPE THIS HELPS.

Re: CAN ANYONE HELP ME WITH EMISSIONS COVERAGE INFORMATION - 07/05/2013
IN THE 2013 POLICY AND PROCEDURE MANUAL SECTION:1.2.3 - Emission Control Systems Warranties THERE IS INFORMATION ON COVERAGE. If you look up a labor operation number and you see an "E" at the top it means emission coverage 3/36 "E1" means 7/70 (California) ...

Diesel Engine Limited Warranty and Powertrain Warranty confusion - 12/18/2019
... coverage this vehicle still has is the Certified Pre-Owned Powertrain Limited Warranty.  Emissions is expired as well as the Diesel Limited Warranty.  The tech and the advisor went ahead with the repair thinking the catalytic converter was...

Re: GM warranty quiz jan 11-2 - 01/21/2011
... which in-turn are used to update the warranty system file. Only claims for repairs related to Emissions Warranty and/or recall campaign will be processed and then, only if the system being covered is repairable.(1) Footnote (1): Only repairs that are...

Anatomy of a Warranty Block - 04/27/2011
... and pulls the vehicle history from IVH. Here is the problem: IVH shows that this vehicle has a warranty block....but what is a warranty block and why are they used?While warranty blocks are not common, it is important to have a clear understanding as...

E-Labor Operation - 05/28/2020
... Cadillac CT4, CT5, and Chevrolet Corvette vehicles. These labor codes are restricted to use with emissions related part failures identified by an emissions Diagnostic Trouble Code (DTC) which results in the illumination of the Malfunction Indicator Lamp...

J6354 - 03/10/2009
If the PCM requires reprogramming outside of base warranty, is it considered covered under emission warranty for 8/80 if it is for emissions code?

Warranty Briefs: Warranty Battery Replacements - 04/10/2025
While the actual physical task of replacing a battery is pretty straightforward submitting a transaction for warranty reimbursement is (arguably) a more involved process The EL-50313 Midtronics GR8 Battery Tester, Midtronics Diagnostic Charger DCA-8000P,...

CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 02/03/2010
I am having trouble submitting a claim for pads only. The pads are covered by the lifetime part warranty but I do not know how this translates in global. I tried to put it in under zreg for the part only and was unsuccessfaul any help would be great...

Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 02/03/2010
I haven't had one of those yet but I would try using ZPTI. It's for parts that fail outside the vehicle warranty period, but within the applicable parts warranty times/mileage parameters. You'll need the original information. It's worth a try!

Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 02/03/2010
I put in a lifetime part claim under ZPTI & it got rejected for the vehicle being too old. I tried to use the General Service Agent auth (old G?) & it still got rejected. I have a call in to my rep. Let me know if you find out how to put these in... ...

Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 02/03/2010
I used zpti and got rejected for exceeds warranty distance, I changed it to zptc and it was accepted.

Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 02/03/2010
THANKS MARK!

Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 02/03/2010
I had to call DBC on this one. You use the ZPTI claim type and the first time you submit for a lifetime part you have to mark the customer enthusiasm indicator and use the goodwill authorization to get it to pay. Sounds goofy, but it worked and this ...

Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 02/08/2010
[quote] Christalyn: I am having trouble submitting a claim for pads only. The pads are covered by the lifetime part warranty but I do not know how this translates in global. I tried to put it in under zreg for the part only and was unsuccessfaul any...

Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 03/03/2010
USE ZPTI AND ANYTHING BEYOND 12/12 WILL NEED YOUR SER MANAGERS GOODWILL [/quote] I checked policy decision (goodwill) and over age boxes and my lifetime part claim was accepted.

Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 03/05/2010
[quote] h&kchevy : I put in a lifetime part claim under ZPTI & it got rejected for the vehicle being too old. I tried to use the General Service Agent auth (old G?) & it still got rejected. I have a call in to my rep. Let me know if you find out how ...

Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 03/05/2010
FILE AS ZPTI AND ANY PART OVER 12/12 NEEDS AN "A" .

Parts Warranty when vehicle is still under warranty - 09/26/2011
... store of "R" claims. The DMA said our percentage would have been lower if I had submitted the Part Warranty claims as ZPTI instead of using "R". I told him you can't use ZPTI when the car is still under factory warranty and he said he thought that had...

Re: Parts Warranty when vehicle is still under warranty - 09/26/2011
ok i has two claims last week..one was a zpti and the other was a zreg with an R .they both went thru so did i do those correct ..our percentage is a little high too..i thought zpti was only for parts warranty from a customer pay...

Re: Parts Warranty when vehicle is still under warranty - 09/27/2011
... told us not to worry about it. The way I was told to submit was ZPTI when the vehicle is OUT of warranty. ZREG with an R auth when in warranty....

Re: Parts Warranty when vehicle is still under warranty - 09/27/2011
Same here. ZREG if vehicle under warranty ZPTI only if out of warranty. I think if you try to submit ZPTI while vehicle under reg. warranty it rejects. Seem to remember we had a Buick with the longer warranty and didn't catch it at first and ran...

Re: Warranty and Non-Warranty Tow Labor Ops - 05/20/2013
Thanks for the help! I contacted the DBC and they gave me the labor op for MIC tow...

Warranty and Non-Warranty Tow Labor Ops - 05/15/2013
Does anyone know what the new labor ops (if there are new ones) for warranty and non-warranty towing are?

Re: Warranty and Non-Warranty Tow Labor Ops - 05/15/2013
I just used 0600162 the other day for a non-warranty tow. (used to be Z8011)

Re: Warranty and Non-Warranty Tow Labor Ops - 05/16/2013
0600162 is good. Check the Warranty Help Cards under the Resources Tab and download and print out the Z Labour Operations one, it has all of the conversions and will be a very handy reference for you. Good Luck!

ARE YOU A GOOD WARRANTY ADMINISTRATOR OR A GREAT WARRANTY ADMINISTRATOR - 11/03/2016
ARE YOU A GOOD WARRANTY ADMINISTRATOR OR A GEAT WARRANTY ADMINISTRATORFormat: Article

Special Coverage Within Warranty & Beyond Warranty - 11/25/2020
Special Coverage adjustments are created by GM to offer longer warranty coverage, typically considerably longer than the New Vehicle Warranty, when a known product issue occurs.  Notification letters are sent to last known customers of record instructing...

Special Coverage Within Warranty and Beyond Warranty - 09/26/2024
Special Coverage adjustments are created by GM to offer longer warranty coverage, typically considerably longer than the New Vehicle Warranty, when a known product issue occurs.  Notification letters are sent to last known customers of record instructing...

Feb 2020 Warranty News-Warranty 101, Straight Time? - 01/30/2020
This is more a question for Kristen and the powers that be...This article says the "You cannot claim OLH with straight time labor operations".  I have an RO for a Control Valve Body Replacement that is ST and it has been rejected by WSC and we were ...

Warranty reject percentage/ warranty adm pay - 09/10/2020
Hi, I'm wondering how others feel about the rejection percentage we get each month. My bonus is determined by my rejection percentage.  My reject ratio was 10% for August.  GM had a lot of issues with submissions in August which caused some ...

Parts Warranty vs Powertrain Warranty - 06/18/2018
We had a vehicle come in that had a part replaced while the vehicle was still under the powertrain warranty. About 10,000 miles and 7 months later the part failed again. However the vehicle is now out of the powertrain warranty by time. Doesn't the parts...

Parts Warranty-Engine/Transmission - 11/05/2021
... for their labor? Or can we do the replacement of the engine at our dealership under a parts warranty for both parts and labor?Still Confused in California  :-)...

Parts Warranty-Engine/Transmission - 11/05/2021
... for their labor? Or can we do the replacement of the engine at our dealership under a parts warranty for both parts and labor?Still Confused in California  :-)...

Warranty Admins creating and documenting Extended Warranty Claims - 12/26/2023
I would like to know how many Warranty Admins are creating and processing extended rental claims thru the Dealer Empowerment app.  My prior Ser Mgr was very adept at assigning ( dumping ) lots of his Ser Mgr responsibilities to others,,,,and as I...

Forum - 05/10/2018
... coverage. Service replacement parts, including batteries, installed during the New Vehicle or Emissions Warranty continue to be covered for the remainder of such warranties, or 12 months/unlimited miles, whichever is greater.    And also according...

Service Policies and Procedures Updates - 03/27/2020
... Article 5.4 Courtesy transportation is now available for repairs that fall under the Federal Emissions warranty. Other warranties that allow courtesy transportation are Bumper-to-Bumper, Powertrain, and Electric/Hybrid warranty. Service Policies &...

Warranty Awareness - 03/10/2011
Everyone plays a part in warranty revenue - We all know that warranty can be complicated and frustrating at times. One of the most challenging parts of warranty is understanding who carries what responsibility in the warranty process. Everyone in the...

January 2019 Recall Update - 12/19/2018
... of certain 2011-2013MY Chevrolet Volt vehicles may have incorrectly been denied 8/80,000 emissions warranty coverage for the replacement of an Electro-hydraulic Brake Control Module (EBCM). Owners who paid for the replacement of an EBCM from December...

Warranty Block - 01/29/2024
... Warranty Block section of IVH only the following services may be provided: Safety, Non-Compliance, Emissions Recalls, Special Coverage Adjustment Programs, Emission Control Systems Warranty, GM Maintenance Programs and Replacement Parts Warranties. Any...

Forum - 12/19/2019
That's the thing, it doesn't show as a powertrain covered item.  My GM Warranty Manager even agreed that it's not covered by powertrain.  The catalytic converter is only covered by emissions and diesel limited warranty.

Forum - 05/13/2019
From P&P Article 1.2.2: General Motors provides the following Emissions Control System Warranties:• Federal Emission Control Systems Warranties - applicable to the first and subsequent vehicle owners.• California Emission Control System...

Parts Warranty - 09/26/2018
So I had to check into the policy to find out if a part that was replaced under powertrain warranty but now out of the powertrain warranty would still be covered as a parts warranty. Per GM policies and verifying thru Warranty Helpline yes it would be...

Emission coverage for HD trucks - 11/22/2022
Emissions coverage for some of our larger trucks can become a bit more complicated when you are dealing with vehicles with a GVWR > 8500lbs.  When  you see a E2 emissions indicator for them you would normally be thinking 8/80,,,but when you ...

Customer Advisory Letter 16098 - 01/23/2017
... considered a warrantable condition. Line replace, if necessary, is warrantable within the 5/50,000 Emissions Control Systems Warranty using the labor operation for the CNG Fuel Feed Hose Replacement....

Warranty Coverage for Customer Purchased Parts & Accessories - 07/28/2016
GM Service Replacement parts are warrantied for 12 months, unlimited mileage. Labor is covered with this warranty if the part was purchased and installed at a GM dealership. If a part is sold over-the-counter, the warranty is on the part only. Labor is...

Coverage Code Tables - 08/09/2011
... may not be covered the next, while others may simply fall into another warranty category such as emissions. The key to staying on top of these changes is to have a keen understanding of warranty coverage as well as the ability to find information quickly....

Forum - 11/05/2024
... Program is not part of the NVLW "package" (e.g. 3/36 base, 5/60 powertrain, 6/100 corrosion, 8/80 emissions, etc), it can be made available for warranty repairs within certain warranty terms. Basically GM reserves the right to modify or eliminate...

Battery Replacement Requirements - 06/19/2013
Batteries have specific documentation requirements that differ slightly from other warranty part replacements. Below are some of the specifics:Batteries replaced during the bumper-to-bumper warranty are covered for 12 months or the remainder of the bumper-to-bumper...

Policy Repairs and Mandatory Minimums - 11/05/2012
... componentsEngine electrical and engine fuelFront suspension/steeringBodyGlass/trimPaint/metalEmissionsEngine emissionsFuel/exhaustPowertrainClutchEngine coolingEngine mechanicalRear axle/suspensionTransfer caseTransmission (manual and automatic)Service...

Part Failures Under a Part Warranty - 10/26/2021
The majority of GM parts installed in a customer pay transaction have a 24-month, unlimited mileage warranty. If the installed part fails within this warranty period, both parts and labor are covered and if the vehicle was towed to the dealership, towing...

Warranty Blocks - 09/24/2019
... a block appears in IVH the only services that may be provided include: safety, non-compliance and emissions recalls, special coverage adjustments, emission control systems warranty, GM Maintenance Programs, and replacement part warranties. GM Authorization...

Forum - 08/15/2023
... Coverage (Coverage Code E) for this VIN is valid through 7/11/2025 or 50,134 miles (Federal Emissions-5/50). Based on a current mileage of 63,446, the vehicle is outside of the coverage limits for the repair.  Coverage Code E1 is associated with...

Part Warranty Coverage - 03/25/2025
... that dealers publish on the job card and part sales slips a replacement parts and accessories warranty statement.  Subsequent replacements under this warranty will still be covered with the remaining terms based on the date of the original purchased...

Re: Service Agent Summary Report - 06/23/2010
Global Warranty-Analyze Warranty section

Re: 96/100000 California Select Component Warranty - 04/29/2009
*California Emission Warranty applies to vehicles registered in CA, MA, ME and VT with California Emissions for 2005 through 2006 MY.

It Takes a Village - 12/19/2014
... changes were introduced by GM that clearly requires a lot more service management involvement with warranty transactions. We have written about all of these changes in past newsletters and we can empathize with the overwhelmed service managers who are...

Re: updates on power trian coverages for 2011 - 10/26/2015
Wheel bearings are covered components under the Certified Used Vehicle warranty - if the vehicle has coverage listing in IVH. The bearing is not covered under the emissions or powertrain warranty.

Powertrain Components and Part Warranty - 03/23/2023
Engines, automatic transmissions, and transfer cases installed at a GM dealership as a customer pay repair, receive a warranty of 3 years or 100,000 miles, whichever comes first. If any of these assemblies fail during this warranty period, the warranty...

Part Warranty Clarification - 04/25/2023
This article is intended to clarify the rules regarding parts warranty coverage, including when a part fails during the part warranty coverage period.  Parts replaced under the New Vehicle Limited Warranty or 100% Policy: Parts that are replaced...

Part Warranty Coverage - 12/19/2018
... as part of a customer pay repair or sold over the counter, have a 24-month, unlimited mileage warranty when installed on or after April 1st, 2018. Subsequent replacements under this warranty will be covered up to the remaining portion of the original...

Replacement Parts Warranty - 04/23/2018
... at a GM dealership as part of a customer pay repair, will now have a 24 month, unlimited mileage warranty. If a part is replaced while the vehicle is still under the New Vehicle warranty, coverage will be the balance of that warranty, but in no event...

Consumer Part Warranty - 09/27/2016
An engine, automatic transmission, or transfer case replaced as a warranty transaction receives warranty coverage that is the balance of the powertrain warranty, or 12 months, whichever is greater. A customer that purchases and has installed an engine,...

Saturn, Hummer and Pontiac Vehicle Warranty Repairs - 11/18/2010
The rules surrounding the cross-line warranty policy have been eased. With the many dealership closures, terminations and wind downs, customers now have the opportunity to visit the store of their choice for the performance of warranty repairs. All GM...

Warranty Training - 04/13/2010
Training a new warranty administrator is an exciting challenge. The training process greatly depends on the new persons level of experience - some are brand new to the industry while others may have some understanding of the dealership. Whoever arranged...

Parts and Accessories and Lifetime Parts Warranty - 01/10/2014
It has been a year since GM changed the Parts and Accessories warranty from 12 months or 12,000 miles to 12 months, regardless of mileage. It has been a year as well since changes were made to the Limited Lifetime Parts warranty. The Parts and Accessories...

Parts Warranty - 10/27/2020
Most General Motors parts and accessories offer a 24-month, unlimited milage warranty when purchased by the customer or the customer participates in an out of warranty repair. For parts that are dealer installed, the warranty is on both the part and labor....

Virtual Warranty Seminars - 10/27/2022
GM has released four new virtual warranty seminars for Q4. Warranty Process, Warranty Documentation, and Processing Warranty Transactions are designed for warranty administrators and service managers that are new to their role or new to GM. The sessions...

Warranty Block - 01/04/2022
... block appears in IVH, only the following services may be provided: Safety, Non-Compliance, and Emissions Recalls, Special Coverage Adjustment (while vehicles with branded titles are typically not included in a special coverage, there may be extenuating...

Forum - 11/08/2024
"New Vehicle Limited Warranty" is a broad term that encompasses the vehicle's warranty coverage including bumper to bumper, corrosion, powertrain, emissions, rust through, etc. The image below is a screenshot from Service P&P Article 1.

Forum - 11/13/2024
... repair, 5031010, includes Coverage Codes E (Base Emission) and V (Voltec). IVH does show base emissions coverage (Emission Limited Warranty) through 12/10/2030 or 150,000 miles. (Voltec coverage expired in December 2023). As long as the vehicle...

Certified Pre-Owned - 06/20/2022
CPO Operations Guides are found within the Warranty Resource Center application in GlobalConnect. There are three unique Cadillac guides, one for vehicles delivered prior to March 2017, another for vehicles delivered from March 2017 through September...

Forum - 06/22/2022
... my WSC rep who got her boss on the phone and when I explained the way that the warranty coverage (emissions related) works and that in my state a particular repair should not be covered they asked me, well what if the customer complains and says it should...

Re: What constitutes tampering? - 01/04/2011
... exception is that non-GM parts labeled "Certified to EPA Standards" are covered by the Federal Emissions Performance Warranty. Hope this helps. ...

2013 Policy & Procedure Update - 06/19/2013
... 1.2.2.16: Poor fuel quality or the incorrect fuel may degrade functionality of exhaust emissions components. Damage from poor fuel quality, water contamination or incorrect fuel may not be covered. Article 1.2.4.10 reflects the new coverage for...

The Rookie' - 08/09/2011
... time or another we have all been the rookie in a new endeavor. We all have to start somewhere with warranty also. Unfortunately, we are not assigned instant warranty knowledge. Instead there is a learning curve that is both steep and perilous. My education...

I'm Just a Warranty Claim - 05/29/2020
There’s a lot of steps to get to an accepted warranty transaction. Every repair, whether it is customer pay or warranty begins with the customer check in process, where the customer is greeted and directed to an available advisor in preparation...

New Cadillac CPO Limited Warranty - 02/17/2017
NEW CPO Warranty for vehicles delivered on or after March 1st, 2017. Cadillac has made changes to the Certified Pre-Owned warranty program that applies to vehicles sold on or after March 1st, 2017. This enhanced CPO warranty puts Cadillac on par with...

Certified Pre-Owned - 06/19/2017
... that open or incomplete required field actions of any kind, including: safety, noncompliance, emissions recalls; customer satisfaction campaigns; service update bulletins (including expired SUBs); and stop deliveries will make the vehicle ineligible...

Parts warranty - 01/11/2019
So a quick question that may have been asked before. It came up at the last JL Warranty meeting but then this was covered in a recent newsletter and those don't agree.I'm not looking to place blame or argue but I want a difinitive answer.Does the parts...

Parts Warranty Coverage - 03/25/2025
... that dealers publish on the job card and part sales slips a replacement parts and accessories warranty statement. If a dealer installed part fails within 24 months, the newly installed part receives the remaining warranty based on the date of the original...

Re: CLARIFICATION: BULLETIN #04-06-04-036 // #06-08-47-001D - 07/30/2008
... there. For instance, if the pcm or the ecm were programmed it would be possible for them to be emissions related. If the HVAC was programmed, probably not. I always talk to the tech to see what the cause was. Maybe a dtc would be a good way to tell...

Service Workbench: Customer and Vehicle History - 06/30/2011
Part of the process of creating a job card, customer pay or warranty, is to review the vehicle information and service history. In GWM, the Service Workbench Menu & Toolkit is the go-to source for a wealth of information that enables service advisors...

Empowerment: - 06/06/2012
... body, glass/trim, and paint/metal transactions beginning with the 6th year in-service based on the warranty start date. The dealer is empowered to handle these transactions from the expiration of the applicable warranty period through the end of the...

Required Operating Procedures - 06/27/2016
... a repair starts out as customer pay but later turns to a warranty repair (policy, powertrain, emissions, etc.) and there was no time recording because it was written as customer pay. This question has a rather vague answer: The service manager must document...

Re: What constitutes tampering? - 01/06/2011
... exception is that non-GM parts labeled "Certified to EPA Standards" are covered by the Federal Emissions Performance Warranty. Hope this helps. [/quote] That is the one we printed off to give to the customer to back us up, but we were hoping to...

March 2018 Recall Update - 02/20/2018
... GMC Acadia, and 2007-2010 Saturn Outlook models.  Emission Recall 15272B: Carbon Monoxide Emissions: The recall has been updated to include revisions to the Service Procedure and Warranty Information sections. The recall affects certain 2009-2011...

Assembly Consumer Warranty - 12/02/2019
GM Engines, Automatic Transmissions, and Transfer Case assemblies have a 3 year or 100,000 mile warranty when purchased by the customer and installed by the dealership. When these components are replaced during the Powertrain warranty, the warranty is...

Cadillac Certified Pre-owned Warranty - 04/29/2021
Currently, there are three very different Cadillac Certified Pre-owned warranty programs in effect. To determine which warranty your Cadillac customer has, you must refer to Investigate Vehicle History (IVH)/Applicable Warranties.  The oldest of...

April 2018 Recall Update - 03/26/2018
... in approximately 82 trucks.  Customer Satisfaction Recall 18035: Warranty Manual Incomplete Emissions Parts List: Certain 2016-2018 Chevrolet Low Cab Forward Medium Duty vehicles may have an incomplete warranty booklet. The list of components that...

Battery Warranty Coverage - 08/30/2021
Batteries are covered under the New Vehicle Bumper-to-Bumper warranty. Once the Bumper-to-Bumper warranty expires, the customer is responsible for battery replacements. Policy adjustments are never allowed on a battery. Battery replacements installed...

Re: GM warranty quiz jan 11-2 - 01/21/2011
... GM warranty support specialist who returned back: "The branding date is key. ALL warranties except emissions & safety recalls are void as of that date, including any parts warranties. If a part is installed after the branding date & then fails, the normal...

Properly Documenting a Policy Repair - 02/02/2016
It is well known that the decision to make a policy repair (a warranty repair on a vehicle that is out of warranty) can only be granted by the service manager, or a qualified member of the service management team. Technicians, warranty administrators,...

Part Warranty Coverage on Seals and Gaskets - 03/01/2016
GM parts and accessories that are purchased and installed on a customer's vehicle carry warranty coverage for 12 months and unlimited miles. Warranty reimbursement is accomplished by submitting transaction type ZPTI and entering the previous job card...

Warranty Help! - 03/01/2016
Log in to the jlwarranty Member's Area for assistance with difficult claims, post a question on the forum, watch a training video, perform keyword searches to find tailored results, review/print warranty help cards, and read articles from the newsletter...

Update: Warranty Bulletin 060647001 - 04/28/2016
Warranty bulletin 060647001 has been updated to version "L". This latest version contains the 2016 and 2017 model year as well as clarification to the Warranty Transaction requirements.  When submitting a transaction with a reprogramming labor code, ...

Global Warranty User Manual Updated - 04/08/2016
The GWM user manual was updated last month. This is the go-to manual for using and understanding Global Warranty Management. While most dealers submit their warranty transactions through their DMS, any dealer can manually submit their transactions in...

Paint Warranty Claims - 04/08/2016
Warranty paint repairs are unique in that they are submitted for reimbursement a little differently than other warranty transactions. Dealerships that do not have a body shop need to find a suitable sublet repair facility. As a reminder, sublet repairs ...

Powertrain Warranty Coverage - 01/11/2016
Labor Operations That Qualify: Powertrain warranty provides additional coverage beyond the bumper-to-bumper warranty for all GM vehicles. Not all GM vehicles have the same coverage and below is a breakdown of coverage by model and model year:2010 - 2012:...

Warranty vs. Customer Pay Ratio - 05/24/2016
In 2015, the ratio of warranty work to customer pay work topped 40.2%, its highest level in the last 10 years that the figures were available. The 10 year average for the ratio is 32%, and its low came during the recession in 2009, when it was at 26%...

Warranty Parts Tags - 10/26/2016
All replaced warranty and policy parts are to be turned in and the receipt on the job card acknowledged by the parts department. Defects should be clearly marked, if identifiable. Previously, parts turned in for retention required the tags to include...

Warranty Parts Center - 10/26/2016
... to return the part once the transaction has been accepted. This notification will be on the Global Warranty Management main page.  To assist the Service Agent with returning parts within the required time frame, color coded rows within the notification...

Wheel Alignment Warranty Transactions - 11/29/2016
Wheel alignments are not allowed to be claimed as a warranty transaction on vehicles with less than 500 miles or greater than 7,500 miles. If alignments are performed and claimed as a warranty transaction within these mileage limitations, service management...

Warranty Battery Replacements - 11/29/2016
... Midtronics GR8 Battery Tester when diagnosing battery concerns The GR8 provides a 15-digit Warranty Code on a printed Test Info slip for batteries that require replacement. If a 10-digit Warranty Code is printed, the code is invalid, and the GR8 tester...

Warranty Part Center Documentation - 12/19/2014
The process of sending parts to the Warranty Parts Center when requested is time consuming. GM recognizes this fact and allows for up to 0.3 labour hour reimbursement for the trouble. This time is claimed by adjusting the accepted job card transaction...

2015 Warranty Workshops - 12/19/2014
An opportunity to interact and learn fundamental warranty processes and the importance of policy and procedure. Know the requirements before submitting each type of transactionBe confident transactions are fully supported and stay paidReview common...

Warranty 101 - 10/31/2014
Some vehicle owners may contact the dealership requesting the closure of a recall campaign, declining to have the recall performed on their vehicle. Owners may deny completion of the recall in order to maintain the vehicle in its original, from the factory, ...

Global Warranty Management - 10/31/2014
Is your service department aware that a recall cannot be performed when the Field Action status in IVH displays "Incomplete Remedy Not Yet Available"? GM is required to publish all of the VINs associated with a Safety or Safety-related No-Compliance Recall ...

GWM Warranty Reports - 01/21/2015
GWM provides a variety of warranty reports that enable the dealer to analyze and manage the dealership's warranty expenses. The reports are available in GWM by clicking on the View Warranty Analysis Reports from the Analyze Warranty menu on the main Global...

Warranty Parts Expediting - 08/05/2014
Warranty Parts Expediting is a program designed to reimburse Service Agents the costs involved in obtaining needed warranty parts. The intent of this program is to improve customer satisfaction and reduce comebacks by repairing the concern at the initial ...

Returning Parts to the Warranty Parts Center - 07/01/2014
... takes for big components to be returned calculated at a rate for unskilled labour and not at the warranty or retail labour rate. For example, if a technician has time involved in draining fluid from a transmission, multiply his/her time involved by their...

Warranty Parts - 04/28/2015
Replaced warranty and policy parts must be turned in with receipt acknowledged by the parts department. The parts counterperson should initial, date, and document the returned part on the job card. Returned warranty and policy parts must also be retained...

2016 Model Year Warranty Coverage - 03/26/2015
Warranty coverage for the 2016 model year has been updated to better align with customer needs and expectations. In addition to the 3/36,000 bumper-to-bumper warranty, all Chevrolet and GMC vehicles will come with a powertrain limited warranty that totals ...

The Value of a Warranty Administrator - 03/26/2015
The duties of a warranty administrator vary from dealership to dealership. Some warranty administrators are what we call true warranty administrators. Their job description includes things like:Look up and apply labor operations.Check that the job card...

Spring Clean-Up - 03/26/2015
... and doors, sweep out the winter cobwebs and get ready for summer. The same holds true for the warranty department. Spring is the perfect time to go through the warranty receivable schedule. Now is the ideal time to review and address rejected claims,...

Battery Warranty Reimbursement Prices - 10/02/2015
GM has released the latest battery warranty reimbursement price list, with pricing effective September 1, 2015. The list provides the GM part number, ACDelco part number, and the Dealer Reimbursement Rate. The list is published in the GM EPIC application...

The Warranty Support Center - 10/02/2015
Did you know that there are 27 Warranty Support Center Specialists that handle the five regions across the United States? Each specialist handles anywhere from 150-200 dealerships. For the most part, the specialist is assigned to one region: Western,...

New Vehicle Tire Warranty Program - 10/02/2015
... should be based off of the accumulated mileage on the replacement tire, using the GM Tire Warranty Prorating Table above accordingly," was added to the What is Covered section.The warranty labor codes and labor time table at the end of the bulletin has...

2016 Powertrain Warranty Reminder - 09/02/2015
2016 model year Chevrolet and GMC vehicles will come equipped with a 5-year/60,000 mile Powertrain Limited Warranty, in addition to the 3-year/36,000 mile bumper-to-bumper warranty. The previous powertrain warranty coverage on these vehicles was 5-years/100,000...

Warranty Code - 07/29/2015
A 15-digit warranty code is generated by the EL-50313 Midtronics Battery Tester/Charger when the battery test is set up as follows: Diagnostic Mode, Out of Vehicle. On the print-out, the 19-digit code under MID INFO is not a valid warranty code. Only...

Cross-Line Warranty - 07/29/2015
Cross-Line warranty is the term used when a dealership performs warranty repairs on a vehicle that is not of the same franchise. Prior to the year 2000, if a Buick customer wanted to take their vehicle to a Chevrolet dealership for warranty repairs, the...

Warranty Related Manuals - 07/29/2015
A few of you may have wondered where the various warranty related manuals went after the transition to the new GlobalConnect site.Once you are logged on to GlobalConnect, select Service from the Departments tab. There is a Quick Links area on the right...

Global Warranty Management - 07/29/2015
... portal to print and scan the approved pre-approval claim form so it may be attached to the warranty transaction. To print the form, go to the Search Empowerment application in the Empowerment Portal. Select the Detail Search tab or search by customer...

New 2013 Buick Powertrain Warranty - 06/06/2012
... have powertrain coverage for 6 years, 70,000 miles. The decision to increase the length of the warranty, but reduce the mileage, is due to data that shows 68% of Buick owners ran out of powertrain warranty coverage at the five year mark, as opposed to...

The Warranty Parts Center and Customer Enthusiasm - 06/06/2012
The Warranty Parts Center occasionally posts a Global message pertaining to circumstances where a high number of certain parts returned are found to be not defective. A recent message specifies steering wheels that were returned, examined, and many found...

HOT - New Vehicle Tire Warranty Program! - 05/02/2012
The GM New Vehicle Tire Warranty Program and Global Warranty Management Submission Information Bulletin has been updated to include the 2013 model year. 2011-2013 model year vehicles are covered by GM against defects in material or workmanship under the...

Limited Warranty Coverage At-A-Glance - 03/08/2012
... Cadillac, etc) as well as bumper to bumper, powertrain, sheet metal corrosion/rust through, and emissions. The matrix also contains an emissions coverage link, detailed by GVWR, gas/diesel, Federal/California. Log onto GM GlobalConnect to access the...

Policy, Goodwill, Customer Enthusiasm, and Warranty - 03/08/2012
All GM warranty transactions are not the same. Warranty, Policy, Customer Enthusiasm and Goodwill transactions may all be paid by GM, but the reimbursement monies come from different accounts. You may wonder how that can be; there is only one warranty...

Powertrain Warranty - 02/07/2012
The 5-year/100,000 mile powertrain warranty began with the 2007 model year. Since 2007 is now five years past, powertrain coverage is beginning to expire for 2007 model year vehicles. It would be advantageous to remind service advisors to verify the warranty...

Global Warranty Management - 11/05/2012
... will find most relevant documents in the service category, which includes training and warranty. The training link currently contains several Service Menu & Inspection Toolkit documents, including a Consultant Dashboard Handout Reference Tool.The...

The 12 Month Part Warranty - 12/18/2012
Beginning January 1, 2013, GM parts will have a 12 month warranty that no longer factors in mileage. This will be a huge advantage to customers who drive long commutes and see the warranty on the part installed on their vehicle expire after only 6 months...

Warranty Repairs on Stock Vehicles - 12/18/2012
There is only a small section in the Policies and Procedures manual titled "Reconditioning" that addresses warranty repairs on a service agent's used stock vehicles. The key point in the article is simply reconditioning or refurbishing a stock vehicle...

Global Warranty Management - 12/18/2012
... becoming overage. GM personnel (e.g. WSC, DMA) will also be affected by the shutdown; as a result warranty support will be limited. ...

North American Cross Border Warranty Coverage - 11/05/2012
If a customer, who purchased their vehicle and lives in either Canada or Mexico, stops by your dealership with a warranty defect, you are permitted to make the necessary repairs. It is preferable that the customer seek out a service agent that is of the...

Global Warranty Management - 10/08/2012
Did You Know?On average, the turnaround time for a pending transaction at the WSC is 7 days.Follow up with the DMA on transactions that were routed to correspond with a DMA Authorization Request and have been in pending status for an unusual amount of ...

Warranty Parts - 08/30/2012
 After a warranty repair has been performed, all parts are to be turned into the parts department by the technician for tagging, retention, and/or return. The service agent is required to retain the part for a minimum of 15 days after the transaction...

Service Programming System Warranty Transactions - 08/30/2012
... today's vehicles contain a great deal of modules. Bulletin 06-08-47-001I provided an update to the warranty information section and an added reference to the module programming and setup in the service manual.There are 18 labour operations listed in...

Limited Lifetime Parts Warranty - 03/11/2013
Repairs for failures of a GM Certified Service Limited Lifetime Parts Warranty for a dealer purchased and installed component are handled in the following manner:LLPW parts that fail for a warrantable reason with the standard 12 month/unlimited miles...

Warranty Review Deviations - 03/11/2013
Warranty reviews are a mechanism for GM to evaluate and reinforce that policies and procedures are being followed correctly and the company is not paying for repairs that are not valid. While some service agents haven't had their job cards reviewed in ...

Reject of the Month - 03/11/2013
... listed the following applicable warranties for the 2007 model year vehicle: Emission Limited Warranty 15/150,000Emission Select State Component Limited Warranty 15/150,000 PZEV Emission Limited Warranty 15/150,000  Both the Bumper to Bumper...

Powertrain Warranty Card - 03/11/2013
A new Powertrain Warranty Card was released in late February, 2013. The new card has the following highlights: towing for GM Parts Engines, Transmissions and Transfer Case assemblies to the nearest GM Dealership or ISC who performed the installation (not...

Warranty Analysis Reports - 02/26/2013
... with the Global Labor Codes in the Labor Time Schedule has resulted in an unavailability of all warranty analysis reports for mid to late February. Once the new reports are released, they will reflect the new repair groups. The reports will also only...

GM Dealer Replacement Parts Warranty Quick Reference Chart - 01/24/2013
The GM Dealer Replacement Parts Warranty Quick Reference Chart has been revised. The new chart may be found in the GlobalConnect Library tab in the Service category. Click on the Warranty link to open the results for that section. The new reference chart...

Reminder! The 12 Month Part Warranty - 01/24/2013
On January 1, 2013, GM instituted a new parts warranty. GM parts carry a 12-month warranty that has no mileage parameters. This new coverage applies to those parts that were installed on or after January 1, 2013. Parts sold prior to that date will have...

Limited Lifetime Parts Warranty Service Offer - 01/24/2013
GM has announced the $25 off, $250 Customer Pay Service Offer for New LLPW Parts. The offer may be used toward $250 or more of customer paid service at a Chevrolet, Buick, GMC and Cadillac dealerships, for a repair or service recommended or required by ...

Powertrain Warranty Coverage - 06/19/2013
Beginning with the 2010 model year and beyond, GM made updates to 5/100 Powertrain Warranty Coverage. These updates included both the addition and removal of certain components from coverage. Unfortunately the Powertrain Coverage tables in SI didn't always...

Parts and Accessories Warranty - 04/12/2013
GM parts and accessories that are purchased and installed on a customer's vehicle carry warranty coverage for 12 months unlimited miles. Warranty reimbursement is accomplished by submitting transaction type ZPTI and entering the previous job card number,...

Parts and Accessories Warranty Coverage - 07/03/2013
Coverage under the GM Service Replacement Parts and Accessories warranty changed at the beginning of this year to 12 months, unlimited mileage for installed parts. Coverage for parts sold over the counter is 12 months as well. This change is very beneficial...

Error 834: Repair Performed Prior to Start of Warranty - 09/04/2013
This reject typically occurs when a warranty repair is performed on a vehicle before it is sold. Until a new vehicle is actually sold, IVH will indicate the miles to be 0 and the warranty start date is a date that is typically a couple of days before...

Battery Warranty - 07/30/2013
The complete 10 character Warranty Code that is generated by the EL-50313 Midtronics Battery Tester/Charger is required for claim processing with battery replace labour operation 4041510. The code is entered in the Labour Dependency Field of the warranty...

Warranty Claim Code - 10/01/2013
The warranty claim code must be submitted on all warranty transactions in which the vehicle was programmed using the TIS-2-Web application. If the WCC is not included in the labour dependency field of the warranty transaction, the claim will be eligible...

Warranty Policy Deviations - 10/01/2013
GM routinely conducts warranty reviews that reveal patterns that relate to warranty policy and procedure adherence. Deviations from policy do not necessarily imply that a dealership is attempting to misrepresent warranty transactions. If the issues are...

New Vehicle Tire Warranty - 09/04/2013
... of the bulletin has provided the ideal opportunity to recap the policies associated with the tire warranty. The GM New Vehicle Tire Warranty Program states that "the tires supplied with a new vehicle are covered by GM against defects in material...

Paint Warranty Claims - 01/28/2014
Warranty paint repairs are unique in that they are submitted for reimbursement a little differently than other warranty transactions. Even if your dealership doesn't have a body shop, you still need to understand how to properly code a paint transaction. ...

Warranty Parts Center - 06/06/2014
In early May of this year, my local Warranty Administrator's Club had the opportunity to participate in a presentation and site visit of the Warranty Parts Center in Orion, MI. During our visit we were given an overview of the WPC as well as the scope...

Warranty Parts Center Shipping Labels - 05/09/2014
Shipping parts to the Warranty Parts Center is a requirement for every service agent when requested. Paperwork must be included both inside the box being shipped and attached to the outside of the box. UPS is the shipping company used to ship parts, (Central...

Warranty Receivable Schedule - 04/03/2014
Depending on the quantity of outstanding claims on the warranty receivable schedule, it is a best practice to analyze the schedule on a monthly or even weekly basis. Claims that have underpaid, as well as claims that have overpaid, must be reviewed. It...

Warranty Self-Review - 04/03/2014
Make it a habit to perform a monthly job card self-review. Randomly select 15-20 job cards each month, reviewing them for compliance. Look for clear and concise 3 C's; customer signature; complete authorization, including signature, date, time and explanation; ...

Past Model Year Warranty Start Date - 09/19/2011
Effective October 1st, GM will employ a new policy regarding the warranty start date on first time delivery of past models. GM will continue to honor warranty coverage on vehicles where the delivery is transmitted via the CDR process and/or the OWB-DV...

2011 Vehicle Tire Warranty - 09/19/2011
In March of 2010, bulletin 00-03-10-003 was updated to announce tire warranty coverage for the 2011 model year. Tires on 2011 and newer vehicles are now prorated once a vehicle reaches 12,001 miles. The pro-rate percentage is based on a sliding scale...

2012 Warranty Management Workshops - 01/19/2012
The Warranty Management Workshop addresses the most important issues service agents face with their warranty transactions. More effective than reading the policy manual cover to cover, this workshop clarifies how to effectively administer those policies...

Vehicle Modification and Warranty Repairs - 11/17/2011
... systems leading to a necessary repair. Both situations are not covered by the New Vehicle Limited Warranty. Examples of tampering include disconnecting wires/connectors or intentional contamination of fluids. Non-GM modification examples include...

Vehicle Payment And Incidental Non-Warranty Expense... - 10/14/2011
... customers may experience a situation in which they incur an additional expense related to the warranty repair of the vehicle. These expenses can come in many forms such as car payments made on the inoperative vehicle, to incidental expenses like lodging...

Warranty Performance Analysis - Review of past three years - 12/24/2010
... during my tenure in this space.We presented suggestions in the first year for validating the warranty claim, including who should have knowledge of what claims validation means and how to accomplish it. We presented a Root Cause Analysis Questionnaire...

Internal Warranty Training - At the Dealership Level - 03/10/2011
Warranty is always changing. This presents a continuous challenge to dealers trying to keep their staff up to date on the latest warranty trends. Keeping your staff educated on the current requirement of warranty can seem daunting. Utilize the tools at ...

Warranty Parts Turn In - 02/23/2011
Were you aware that all warranty parts must be turned in and receipt acknowledged by the parts department? (Policy & Procedures Article 1.6.2.9) This may be indicated on the job card through the use of a stamp and/or parts counter person signatur...

Warranty Claim Submissions On The Decline - 08/10/2010
GM, Chrysler and Ford have reduced warranty claims by more than 40% in recent years. Warranty claims have fallen 45% at GM from levels in 2007, Ford has reduced warranty repair rates more than 40% from 2007 through 2009 and Chrysler, the smallest of the...

The Volt's 8/100,000 Battery Warranty - 08/10/2010
The lithium ion battery for the Chevrolet Volt will be backed by an eight year/100,000 mile warranty. This is the longest coverage term for any GM vehicle. GM anticipates that the warranty could reassure some consumers worried about buying a vehicle that...

Sublet Warranty Repairs - 11/18/2010
A warranty administrator called with a question on a rejected transaction. The reject was 083: sublet amount exceeds the allowance for labour code V2185.The repair made was to satisfy the product safety recall 09230B for a roof panel separation on a 2005...

Who should manage your warranty dollar investment? - 09/16/2010
Everyone in the dealership who has contact with the owner has some responsibility toward warranty management. The ultimate person in the chain is the warranty manager, clerk, or administrator. In many of the audits performed over the years it is heartening...

Warranty Analysis: Report Generator - 08/10/2010
The service agent has access to a variety of different reports through Global Warranty Management. The reports are designed to assist dealership management with the tracking and analysis of warranty administration information and data. The reports...

Global Warranty Management: Syntax Errors - 08/10/2010
Immediately after the receipt of a transaction, Global Warranty Management performs a syntax check. This is a check to determine whether all required fields have data entries. When an entered transaction does not show a transaction status of accepted,...

Reject of the Month - 04/27/2011
... each and every day. These repairs range from the average customer pay maintenance to complex warranty transactions. Part warranty transactions are just another type of transaction that dealerships handle daily. A common reject associated with a parts...

Warranty 101: Change - 06/08/2011
... positive or in the best interest of the service agent. In some cases, documentation changes on a warranty transaction may be performed for well supported reasons. Although without documentation on the job card for the change there is no support that...

Warranty Parts Center - 06/08/2011
... the returned component. The return process assists GM with better understanding and resolution of warranty product issues. The defect location on returned parts should be clearly marked/circled/ identified with a marking pen. Whenever possible, the packaging...

Warranty Performance Analysis - 04/13/2010
... your dealership. So, whose actions lead you into an audit situation?The largest group involved in warranty operations is the body of technicians and their supervisors. They are the providers of warranty rules compliance, and as we have noted before,...

Warranty 101 - 04/13/2010
While some of us have been actively processing warranty transactions in Global Warranty Management for several months, there are other dealers that only have a few weeks under their belts. Regardless of how long you have been on the system it is still...

Missed Revenue - Executive Decision - 03/11/2010
During any given day a typical warranty administrator encounters an unusual claim or two that requires additional thought. Depending on the circumstance the warranty administrator may even discuss it with the service manager for assistance before submission.At...

Global Warranty Management - Adjustments - 03/11/2010
The occasion may arise where it is necessary to perform an adjustment or debit to a previously paid transaction. Depending on which action is needed, specific fields will be available for update.After the transaction has paid, the add credit/debit may ...

Global Warranty Tips - 03/11/2010
Global Warranty Tips : Educate your tow vendors to include the distance towed on the tow invoice. Towing expense is included with the repair transaction as a net item expense. The tow amount, towing invoice number and distance towed are all required fields...

Global Warranty 101 - 05/12/2010
The GWM system has increased the efficiency and accuracy with which warranty transactions are administered. Transactions that may have pending or reject status for months are now administered, corrected, if necessary, within the day. The 60 day limit...

Warranty Performance Analysis - 05/12/2010
... or a FOM review) to make you realize that there could be or that there are issues with your warranty system. You then wonder why no one told you sooner that there were problems!Nicolo Machiavelli, the 16th century Italian statesman, gave us an answer...

Global Warranty Management - 04/13/2010
... feature in comparison to GMVIS. While the applicable warranties section in GWM displays the warranty start/end date and effective/end odometer, much like GMVIS, the tricky part comes when reviewing the description section. What does "Emission Select...

Warranty Performance Analysis - 08/10/2010
How will you change your warranty system to prevent future audit loss? A contract auditor for a large truck manufacturer was told at the end of the audit closing with the dealer and his staff that they really appreciated the suggestions that the auditor...

Warranty Performance Analysis - 07/02/2010
When did change in your warranty situation occur? An auditor scheduled an audit review at a dealership that was exhibiting some areas of concern within their warranty process. When making the appointment at the store the auditor provided the dealer with...

Warranty 101 - 07/02/2010
... Silverado with 1100 miles, the service manager included the expense of two vehicle payments on the warranty transaction. The total reimbursement for the payments was $640. The entire comments from above were documented on the hard and invoice copies...

Global Warranty Management - 06/07/2010
The Vendor Invoice - Back in the days of WINS, the accounting office had little difficulty posting warranty credits each week from the claim memo. With the evolution of GWM, the office staff may be experiencing a bit more difficulty with the posting process,...

Warranty Performance Analysis - 06/07/2010
Where can you get information on the condition of your internal warranty system?An auditor met with a dealer after a large audit. The dealer wondered where the auditor got all of the information about the dealership operations, especially the condition...

Warranty Reimbursement - 05/12/2010
When the dealership makes the decision to reimburse a customer for a customer paid repair, a copy of the reimbursement check (check number) and the customer pay document (job card or invoice) must be retained with the job card. The reimbursement check ...

Global Warranty Management Tips - 05/12/2010
Average amount of time for payment of a warranty transaction: 5 days.The Warranty Support Center reviews less than 2% of all warranty transactions.Rather than discussing a difficult transaction at length with the FOM, the dealer is required to type comments...

Warranty Support Center and Routed Transactions - 05/12/2010
Clear, concise and descriptive transaction documentation is important to each and every warranty transaction, especially those that require GM authorization. The technician's documentation (3 C's) and the entered authorization comments must support and...

Warranty Performance Analysis - 03/11/2010
... you and your organization. It is there to allow you to prevent audit and processing loss from your warranty claims. Do this as soon as you can and then ask yourself for each item, "Who is in charge of seeing to it that this item is accomplished?" You'll...

Global Warranty - Data Entry Tips - 02/04/2010
My first Global Warranty Management meeting notes with GM were taken in October 2006. Since then GWM has rolled out across the world with the final transitions taking place here in the United States. While the roll out has taken more years than anticipated,...

Analyzing Warranty Parts - 02/04/2010
The Warranty Parts Center has been an important part of GM's business model since 1996. Parts are requested for return to better understand and help resolve product issues and are analyzed to determine the root cause failure. Parts and associated documentation...

Warranty Performance Analysis - 02/04/2010
... Gross Profit ________    Parts ________  Total _________ Warranty Labor    Sales _____________    Parts ________  Total _________ Warranty Labor    Gross Profit ________    ...

Global Warranty Management System Part Returns - 01/06/2010
The proper method to return parts to the Warranty Parts Center (WPC) for those dealers using Global Warranty Management (GWM) is as follows:Click on the Generate Shipping Label linkComplete all the information in the boxes with the red asterisk...

The History of a Warranty Claim Submission - 01/06/2010
Do you ever wonder how warranty claims used to be submitted? We took a look back and thought it might be interesting to write about the evolution of the warranty claim.Prior to 1971: Labor operations were applied on handwritten repair orders and a copy...

Global Warranty Management User Manual - 01/06/2010
At one point in time we have all searched for additional resources to help with the warranty administration process. It may be to simply get more information on a service policy or to find out what a transaction type is within Global Warranty Management....

Warranty Performance Analysis - 01/06/2010
... two years, this column has provided information for Fixed Operations Managers seeking to control warranty costs, losses and profit. In 2009, it provided a comprehensive description of the functions of service department members. In 2010 we will provide...

Warranty Management Workshop 2010 - 01/06/2010
Late last year I celebrated my 10th year of being the facilitator for our Warranty Management Workshops. I am often asked if I am tired of all the traveling involved in hosting workshops all over the country; the answer is still no. Who wouldn't enjoy...

Re: GM warranty quiz jan 11-2 - 01/25/2011
[quote] gmnl16173: a part installed 6/25/10 has a VALID warranty." [/quote] Keep in mind it is the PART that has the warranty on a branded title, not the vehicle-based on the date of installation of course.

Re: GM warranty quiz jan 11-2 - 01/25/2011
[quote] gmnl16173: Are not customer pay tickets (regardless of salvage title or not) put into global so ALL GM dealerships throughout the USA able to see what is done to all vehicles? [/quote] No.

Re: GM warranty quiz jan 11-2 - 01/25/2011
OK, I got you on the ZREG transaction type & maybe I am just thinking about this too much but, the question was: What transaction types? Depending on the date the vehicle was branded & the date part was installed, transaction types ZPTI & ZPTC would be ...

Re: GM warranty quiz jan 11-2 - 01/26/2011
Right, depending on the install date and the branding date.

Re: We need your warranty success story! - 01/14/2011
... parts manager to order a radio customer pay who in turn told SPECMO that the radio was COD and not warranty. The service manager and ASM decided they would goodwill the Radio and did not inform the parts department. (this is not the first time) Radios...

Re: We need your warranty success story! - 01/20/2011
When I started working as a GM warranty admin, I was at a dealership that had J&L submitting all their claims. I attended a workshop and began learning. I moved on to another GM dealership who had never used J&L. The warranty schedule was 24+ pages...

Re: We need your warranty success story! - 01/20/2011
I have worked for the same company for 10 years, when I started I had no automotive back ground. The previous warranty admin who worked in the office recommended JL warranty. I received newsletters and then attended the workshop. After 6 years at that...

GM warranty quiz jan 11-2 - 01/21/2011
... alternator fails, because GM parts are warrantied for 12/12 then a claim would be filed for parts warranty. Am I wrong? ...

Global Warranty - 01/31/2011
Is anyone had issue with transmission of warranty?

Re: Global Warranty - 01/31/2011
global was having problems this mornin its ok now

WARRANTY BATTERY - 02/11/2011
DOES ANYONE KNOW IF GM PAYS FOR LABOR ON BATTERY THAT IS COVERED BY AC DELCO? I THINK GM WONT BUT MY MANAGER THINKS THEY WILL....ANY AND ALL HELP IS GREATLY APPRECIATED~

Re: WARRANTY BATTERY - 02/11/2011
... battery replacement (the replacement should be an AC Delco). After that, AC Delco handles the warranty, so it would be a free exchange with the company that provides your AC Delco batteries, and you may not charge labor. We pay the tech through sho...

Parts Warranty - 02/25/2011
Our Parts Dept sold a Fuel Tank Valve for a 1984 GMC Truck, it has failed and I need to do B claim. I can not find a labor op, HELP!

The 2011 edition Official Warranty Guides are now in-stock! - 01/11/2011
The guide details manufacturer's warranty guidelines, deductibles, warranty extensions, and other pertinent warranty information. Quickly identify factory warranty on all vehicles! Click here to get yours today! Remember, Warranty Administration Program...

Re: We need your warranty success story! - 12/17/2010
... learns something new everyday from the newsletters and forums. this program has made me a better warranty adm.and i look forward to improving for years to come...connie...

SULEV Emission Limited Warranty - 12/10/2010
Does anybody know what the above SULEV Emission Limited Warranty is? I cannot find it in GM service p&p. We have a 2006 Pontiac Grand Prix in our shop that shows this warranty, which is seperate from the Emission Limited Warranty

Re: Warranty - 12/16/2010
i was having problems as well with sending them from adp....had to call dbc about it...not sure what they had to do on their end but seems to be working now....i am still having issues with getting my transaction summary to show up on its own in adp.....hoping ...

You Could Win $250 Visa Gift Card - We need your warranty success story! - 12/16/2010
Have you been able to improve your warranty operations with the Warranty Administration Program (including newsletter, publications, forum, etc)? Have you recouped a significant amount of money as a result of something you learned from the program? Have...

Re: SULEV Emission Limited Warranty - 12/10/2010
Thanks a bunch Mark!

Warranty - 12/13/2010
Is anyone else having issues with sending a warranty claims?

Re: Warranty - 12/13/2010
i did this morning with reynolds...wouldnt transmit my claim...something about host...i think it is ok now...i went to gwm and submitted it..

Re: Warranty - 12/13/2010
Reynolds is still having problems. No estimated time for repair. Tech just told me that "3690" is still working or need to submit manually.

Re: Warranty - 12/13/2010
thanks for the info i havent put anything else in today ..

Re: GLOBAL WARRANTY MANAGEMENT AND ADP - 12/02/2010
... have to keep that file for 2 years. The adp trainers we had seemed surprised that I asked for 2 warranty copies. After being on Reynolds for 30 years, adp drive seems so much more work. It takes 7 steps to get anywhere. Hope it gets easier. ...

Re: GLOBAL WARRANTY MANAGEMENT AND ADP - 12/03/2010
after all these years on reynolds we do get spoiled..i do keep a copy of the repair order, transmission acknowlegement and transmission summary credit memo for each day in a folder marked what day it is..

Re: GLOBAL WARRANTY MANAGEMENT AND ADP - 12/03/2010
[quote] BETTY VARA: After being on Reynolds for 30 years, adp drive seems so much more work. It takes 7 steps to get anywhere. Hope it gets easier. [/quote] Unfortunately, it doesn't. =-( I at first thought it was a matter of getting used to the system. ...

Re: GLOBAL WARRANTY MANAGEMENT AND ADP - 12/06/2010
... entry EVERY single claim, twice. Once in ADP to close it out for accounting, and once on Global Warranty Management. Our set up has one customer copy and 2 accounting copies. Obviously, the customer gets one, one gets attached to the hard card (original...

Re: Warranty after the customer paid! - 04/01/2011
I would open a work order dated today. Reference the original work order and the repairs completed. Make sure you have a good story. I would talk to your FOM to see how they want you to do it, Hroute or just submit. That way you get a current work ...

Saturn parts-warranty - 04/07/2011
Is the markup for Saturn parts under warranty any different than normal GM warranty? I have a transmission claim and cannot figure out why GM is paying less for the parts than what we have. We were not a Saturn dealer originally. Thanks for any as...

partial warranty block? - 04/07/2011
Here's a first for me....I have a 2007 Colorado with a "Powertrain Restriction" Blocked ops F0023 - F9970, J001 - J8000 and K0040 - K7800. I have not run into this one previously. DBC could not answer. Anyone out there help? thanks, Brian

Re: partial warranty block? - 04/07/2011
Without looking up the labor ops, I'd say the owner of this Colorado CHIPPED the engine. As far as my memory goes, GM will not pay out on those labor ops for that vehicle because of a previously designated alteration of the vehicle.

Re: partial warranty block? - 04/08/2011
LOOKING AT THOSE LABOR OPS BELIEVE THAT IS WHAT THE OWNER DID MODIFIED THE ENGINE...

Re: Warranty after the customer paid! - 04/08/2011
... to claim submission. Retain the original January invoice as well as the canceled check with the warranty reimbursement job card. Kristen / jlwarranty ...

Re: partial warranty block? - 04/08/2011
Thanks folks, I do believe you are correct. I can't imagine chipping a Colorado though! Cheers!

Re: Parts Warranty - 02/25/2011
... situation. Feel free to forward the claim for additional help with an appropriate op via the Warranty Assistance Hotline (fax or email). Hotline information may found in the Member's Area under the Resources tab. Thanks. Kristen jlwarranty...

ADP and electronically submitting warranty - 03/08/2011
We just switched to adp and can now work through adp to submit our warranty. After I do the transmission, how long does it take for GM to recognize, review and accept/reject the claims? An hour? A day?

Re: ADP and electronically submitting warranty - 03/08/2011
You should see your accepted/rejected claims the next day on your claim memo. If you don't, make sure you're transmitting the batch through TRD at night before you leave.

Re: ADP and electronically submitting warranty - 03/10/2011
IF YOU SUBMIT THEM ONE AT A TIME TO GM THEN YOU CAN GO BACK INTO PMT AND PUT THE RO IN AND IT WILL SHOW IF IT WAS ACCEPTED AND PAID OR REJECTED....THEN YOU CAN FIX AND RESUBMIT THEN IF YOU NEED TO....IF YOU HAVE ANY OTHER QUESTIONS OR THIS DOESNT MAKE ...

1926 Warranty - 03/17/2011
Hi all, Saw this on another forum and received permission from the original poster to re-post it here. He found it in an owners manual for a 1926 Chevrolet. We wouldn't have had jobs!!

Re: 1926 Warranty - 03/17/2011
My service manager has this under the glass on his desk. Amazing how far things have come. Customer service doesn't seem to be a top priority at the time.

Re: 1926 Warranty - 03/18/2011
seems that way mark, chevrolet must have been real sure of themselves back then not to offer any warranty...

PREMIUM BRAND CPO LIMITED WARRANTY - 04/14/2011
Can anyone tell me what the Premium Brand CPO Limited Warranty covers or where I can find the information?? Thanks so much in advance.

Re: PREMIUM BRAND CPO LIMITED WARRANTY - 04/14/2011
Check this out, it should answer your questions. http://gmcrc.dmotorworks.com/crc/Operations-Tools.html

VOLTS -- WARRANTY REPAIR VS IN-SERVICE DATE - 04/14/2011
... THE IN-SERVICE DATE GOES INTO EFFECT / THEREFORE REJECTING FOR: REPAIR PERFORMED PRIOR TO START OF WARRANTY...... HOW DO OTHER DEALERS HANDLE THIS ?????...

Re: VOLTS -- WARRANTY REPAIR VS IN-SERVICE DATE - 04/14/2011
Close the PDI ticket and make a new one for the added things sales is looking for. Once the PDI is accepted, I usually don't have any trouble getting the second job card to pay. We haven't gotten to the VOLT yet, we're in the west but it works on others. ...

Re: Saturn parts-warranty - 04/11/2011
[quote] sschepp: Is the markup for Saturn parts under warranty any different than normal GM warranty? I have a transmission claim and cannot figure out why GM is paying less for the parts than what we have. We were not a Saturn dealer originally. Thanks...

Re: VOLTS -- WARRANTY REPAIR VS IN-SERVICE DATE - 04/18/2011
Don't your PDI's autopay?

Re: VOLTS -- WARRANTY REPAIR VS IN-SERVICE DATE - 04/18/2011
Yes, but we still submit for the fluid adds. And once those are accepted to be paid, I never get the error of the vehicle not being in service.

Re: Saturn parts-warranty - 04/15/2011
Thanks for the response - it was our parts person who didn't price them correctly

Would you submit this as warranty? - 04/20/2011
2008 Uplander, 24119 miles, within warranty dates. Customer stated the driver's seat cushion "sunk in" too far when he got in. I asked what the size of this person was, and he weighs maybe 225-230 lbs, an average sized male around here. We had a few...

Re: Would you submit this as warranty? - 04/20/2011
Noooo i dont think i would submit this as warranty..no way...

Re: Would you submit this as warranty? - 04/20/2011
I wouldn't submit it as warranty. Not when they didn't question if it was covered or bring you into the mix for an opinion. Why take it to a sublet source instead of using GM parts? Not warranty by any stretch of the imagination.

Re: VOLTS -- WARRANTY REPAIR VS IN-SERVICE DATE - 04/21/2011
hkchevy1.....are you having trouble with these too / how are you handling --- talked to our F.O.M. he stated to H-Route "BUT" kicks back stating within self auth (2nd But) cant put a G on it, not sure what else to try

Re: VOLTS -- WARRANTY REPAIR VS IN-SERVICE DATE - 04/21/2011
I'VE HAD THE SAME REJECT CODE, I'VE GOTTEN THE CLAIM PAID WITH "A" SELF AUTH, I JUST ADD COMMENTS W A GOOD EXPLANANTION OF THE ISSUE...

Re: Would you submit this as warranty? - 04/21/2011
IF ANYTHING, MAYBE A CUSTOMER ETHUSIASM CLAIM..?

Re: Would you submit this as warranty? - 04/25/2011
Yes, This claim would be goodwill for customer satisfaction. Stating that the upgrade was not a defect but rather a special case and goodwill would be in order.

Re: Would you submit this as warranty? - 04/25/2011
My take on the whole thing is, this guy drove the vehicle for 20,000+ miles without a single complaint. Also, if the cushion actually "broke down" or was defective, shouldn't we have simply replaced the cushion? Customer enthusiasm aside, I think the ...

Re: Would you submit this as warranty? - 04/26/2011
I think I would op code - C6871 Cover And/Or Pad, Front Seat Cushion - Left - R&R Or Replace. OPERATION NUMBER: C6871 LABOR TIME: 1.1 Coverage Code: Sublet S2 To Repair ADD: 0.5 To Replace Frame ADD: 0.2 There is a option in this op code for ...

Re: VOLTS -- WARRANTY REPAIR VS IN-SERVICE DATE - 04/26/2011
... one reject, go to self auth and click policy decision. You can manually pull these up in GlobalWarranty and do this. Much easier than going through the dms. ...

Sublet Windshield Replacement under Warranty - 10/03/2011
I have a job card that we replaced a GM windshield due to flaws within the glass. I'm not familar with sublet so I'm wondering if you submit with the labor op C0034 even if it was sublet?

Re: Sublet Windshield Replacement under Warranty - 10/03/2011
Per the P&P Manual: Windshield Program There is no change to the warranty claim submission process with the Genuine GM Windshield Direct Delivery Program. Warranty Claims For Warranty windshield replacement use published time for labor operation C0034...

Re: Sublet Windshield Replacement under Warranty - 10/03/2011
Yes they are using GM glass. Thanks for the help!

repair performed prior to start of warranty - 09/08/2011
i know this subject came up but i cant find the conversation..i have a 2011 truck warranty work performed before the start of warranty...how is this fixed???

Re: repair performed prior to start of warranty - 09/08/2011
I BELIEVE I SUBMITTED THIS AS A POLICY DECISION WHEN I HAD THIS ISSUE, I EXPLAINED THE ISSUE IN AUTHORIZATION COMMENTS FIELD.

Re: repair performed prior to start of warranty - 09/08/2011
CLAIM WENT THRU AS A POLICY DECISION WITH COMMENTS, THANKS FOR YOUR HELP!!!!!

warranty invoices - 08/16/2011
How long do we keep our warranty invoices after they have been accepted? we make copies of the invoices and any documentation going along with it. 5- 7 years?

Re: warranty parts debits - 08/16/2011
When dealing with warranty parts we have a stamp the tech is required to use. The parts department is required to sign off on the stamp and take responsibility for taking posession of the part. If the part is not returned and I have a stamp on the hard...

Re: warranty parts debits - 08/16/2011
we are a small dealer and as the parts are given out to the tech the box it came in is left on the shelf until the old one is turned in, then either the parts person,manager or myself signs for the part and tags it and puts it on the shelf and signs off ...

Re: warranty parts debits - 08/12/2011
... opinion) I will tell you that since that fiasco, we have completely changed how we (I) deal with warranty parts. Each & every RO MUST have ME sign off as seeing the parts that were replaced. Then I place them in our warranty parts room on the shelf....

Re: warranty parts debits - 08/12/2011
we do things about the same way too , check for returns all day and send them back the same day they ask for them, my manager is insisting i fix this , in all my years of sending parts back i finally made the fatal mistake of pulling the wrong part off ...

Re: warranty parts debits - 08/24/2011
CONTACT YOUR DMA AND TELL THEM THE SITUATION...SOMETIMES THEY CAN HELP YOU WITH GETTING THE DEBIT TURNED AROUND

Warranty on vehicle for sale - 05/20/2011
I am looking at a warranty ticket in front of me for a vehicle that is for sale on our lot. It was my understanding that warranty repairs were not to be used to refurb vehicles that are for sale ( with the obvious exception of recalls). I tried to find...

Re: Warranty on vehicle for sale - 05/20/2011
... or refurbishing a GM used vehicle (not to be submitted as a New Vehicle Warranty Transaction) refers to improving the vehicle's condition and value prior to its sale to a customer. This involves repair or replacement of wear and tear and maintenance...

Re: Warranty on vehicle for sale - 05/20/2011
Thank you very much, the repair is for loose sway bar links, I think with only 17k miles on it, that this repair is ok.

Re: Warranty on vehicle for sale - 05/23/2011
... that this repair is ok. [/quote] I believe you are correct. I would submit sway bar links as warranty. As Mark said, pretty much anything cosmetic is NOT covered. Also NO goodwill on in stock vehicles. Goodwill is intended for keeping CUSTOMERS...

CBG-CERTIFIED PRE-OWNED LIMITED WARRANTY - 07/13/2011
... there. Message G_0000083803 states the program will continue 12-month/12,000 mile bumper to bumper warranty which now excludes certain wear and tear claim codes from automatic payment. Has anyone seen a message concerning claim codes that we should tell...

Re: CBG-CERTIFIED PRE-OWNED LIMITED WARRANTY - 07/14/2011
If you go to the following web address: gmcertifiedresourcecenter.com you can log in or set up a log-in to access the site. The full manual for Certified Pre-owned is available as a PDF and Appendix B has a full list of labor ops that are not covered. ...

Re: CBG-CERTIFIED PRE-OWNED LIMITED WARRANTY - 07/14/2011
Thank you! I truly appreciate you:)

Repair made prior to warranty date - 08/04/2011


warranty parts debits - 08/10/2011
Has anyone been lucky enough to get a warranty parts debit overturned??? if so i am open for suggestions....but i really think i am doomed...

Re: Warranty Part Retention - 01/25/2012
... YOU DO CREDIT MEMOS. OR HAVE ACCESS TO THEM. (IF YOU DON'T DO THE CREDIT MEMO THEN GO INTO GLOBAL WARRANTY, CHOOSE RECONCILE RESULTS, AND VEIW TRANSACTION SUMMARY REPORT. PRINT IT OUT EVERYDAY. WHEN IT IS 15 DAYS PASSED THE PAID DATE YOU CAN SCRAP THE...

Re: Warranty Part Retention - 01/25/2012
... MARKED 1 TO 0..THE LAST NUMBER OF THE JOB CARDS..I HAD A BUGGY IN THE PARTS DEPT FOR ALL THE WARRANTY PARTS TO BE PUT IN AND DAILY I EMPTIED IT AND PUT ALL THE PARTS ON THE SHELVES THEY BELONGED..I ALSO MADE A LIST OF THEM SO WHEN I MADE MY SCRAPPING...

Re: Warranty Part Retention - 01/25/2012
WE WENT A LONG TIME (UNTIL I STARTED SCRAPPING I DON'T THINK ANYONE HAD REALLY MAINTAINED IT FOR YEARS) WITH ONE OF THE PARTS PERSONNEL JUST THROWING THEM OUT WHEN THEY "WERE OLD". IT WAS CAUSING A LOT OF LOST MONEY AS YOU CAN IMAGINE. OUR PARTS COUNTER ...

Warranty Part Retention - 01/19/2012
... of one man (we could use 2 though). We have a service manager, 2 service advisors and me (warranty, and general fill-in gopher). There is also one part runner (part-time 4 hours a day) and a shop foreman. That is why I get to be the one to take care...

Re: Warranty Part Retention - 01/19/2012
Anybody?

Re: Warranty Part Retention - 01/27/2012
My parts department handles the scrapping itself. Every day I make a copy of the transaction stmt and an r.o. copy of any paid claim line with parts on it. I staple the r.o. copies together and highlight the r.o. number and parts that can be scrapped ...

Re: Warranty Part Retention - 02/02/2012
Thanks for all the replies. I think in a perfect world doing it every day would be ideal. However I doubt that will happen since each day is different. The goal is to get the room cleared out & organized next week while GWM is down and then go in every ...

Re: Warranty Part Retention - 02/02/2012
O...

HELP - Warranty Deductible. - 11/30/2011


Re: HELP - Warranty Deductible. - 11/30/2011
What did you need to know?

Re: Warranty Help Cards Updated with Global Codes - 05/06/2013
Cadillac premium care GLC codes are wrong from what GM has sent out

Re: Warranty Help Cards Updated with Global Codes - 05/06/2013
Thank you for the feedback! We are currently updating the Cadillac Premium Care Card with the most recently released Global Labour Codes. Kristen/jlwarranty

REPAIRED BEFORE WARRANTY STARTED - 03/18/2013
... WAS CORRECTED. WE HAD TO REPLACE THE FAF SENSOR . THIS CLAIMED REJECTED BECAUSE OF REPAIR BEFORE WARRANTY STARTED. WHAT CAN I DO TO SUBMIT THIS CLAIM. ...

Re: REPAIRED BEFORE WARRANTY STARTED - 03/18/2013
Look at the warranty start date and start mileage. Submit with policy check mark and comments. I have to do it all the time when I'm submitting PDI claims with an additional line for replacing A/C valve caps.

Re: REPAIRED BEFORE WARRANTY STARTED - 03/19/2013
THANKS, I WILL TRY THAT.

Parts warranty on a Policy transaction - 04/10/2013
So we processed a warranty claim on 03/30/13 for a steering gear assembly that we put through as a policy transaction. I have a new claim today for a parts warranty on the assembly. I processed the claim as a Parts warranty however it rejected for a...

Re: Parts warranty on a Policy transaction - 04/10/2013
Because you processed it as Policy auth on 3/30/13 made it a warranty claim, this new claim is considered as a repeat repair not a parts warranty.hope this helps you !!

Re: Parts warranty on a Policy transaction - 04/11/2013
[quote] jami20886: So we processed a warranty claim on 03/30/13 for a steering gear assembly that we put through as a policy transaction. I have a new claim today for a parts warranty on the assembly. I processed the claim as a Parts warranty however...

Re: Parts warranty on a Policy transaction - 04/11/2013
[quote] kuebler4: [quote] jami20886: So we processed a warranty claim on 03/30/13 for a steering gear assembly that we put through as a policy transaction. I have a new claim today for a parts warranty on the assembly. I processed the claim as a Parts...

Service Agent Installed Warranty - 02/11/2013
... previous owner had them replaced less than 12K miles ago at a different GM dealer and it is in the warranty history on Global Connect. This would still qualify as a service agent install transaction if I'm thinking correctly? ...

Re: Service Agent Installed Warranty - 02/12/2013
The base part warranty does go with the part, you'd have to get a copy of the original repair order from the other dealer to go with your RO. You'll also need to find out which injector was replaced because it would only cover if the same injector i...

Re: Service Agent Installed Warranty - 02/13/2013
Ok thanks!

January Warranty Analysis Report - 02/28/2013
Is anyone able to access the January Warranty Analysis Report? GM put out a message this morning- G_0000160129 saying they are now available, however the link doesn't show in GWM. DBC was no help and had no information at all (Big Surprise!! LOL) Just...

Re: January Warranty Analysis Report - 02/28/2013
Nevermind--Just now showed up and became available.

Re: January Warranty Analysis Report - 02/28/2013
i couldnt find it this morning will have to look again!!!

Tire Warranty - 05/29/2013
I have never done a tire warranty, is there anyone who can help me with the claim? Do you have to include the pre-approval form when you submit? Is it a ZREG transaction? Is there any of the tire information that needs to be submitted? HELP PLEASE!

Re: Tire Warranty - 05/29/2013
PRINT BULLETIN 00-03-10-003 GIVES YOU EVERYTHING NEEDED AND HOW TO SUBMIT A TIRE CLAIM.. HOPE THIS HELPS YOU...

Warranty Help Cards Updated with Global Codes - 05/02/2013
All of the applicable Quick Reference Warranty Help Cards have been updated to reflect the new Global Labour Code format. The updated cards are indicated with the following: (New Global Codes) View the cards!

Re: Aftermarket Warranty Block - 08/15/2013
It may be helpful to refer to the July 2012 edition of the Warranty News, the "Reject of the Month" article. Archived newsletter articles may be found within the News Tab of the Member's Area. Kristen/jlwarranty

Re: Aftermarket Warranty Block - 08/15/2013
T...

Re: Aftermarket Warranty Block - 08/15/2013
... dated and gave a brief description on the job card as to why he was authorizing this out of warranty claim All before the work was started...So when the claim got to you all you had to do was submit it as a Policy Auth.. hope this helps !!!...

Re: Aftermarket Warranty Block - 08/15/2013
Correct. But when I submit as a policy auth, it rejects saying that there is an aftermarket warranty. That's where the problems started

Re: Aftermarket Warranty Block - 08/15/2013
will it let you route it to the Warranty Support Center for auth??

Re: Aftermarket Warranty Block - 08/16/2013
At some point the best bet may be a call/chat to DBC will get you an answer. This may need a system inquiry.

Re: Aftermarket Warranty Block - 08/27/2013
I have had these kinds of rejects in the past, simply because someone change the warranty ID number to 99999999. In this circumstance, I was successful in H-Routing the submission with a corresponding comment, and was well.

WARRANTY ON A REPLACEMENT ENGINE - 12/13/2013
WHAT TIME OF CLAIM SHOULD I SUBMIT FOR WORK ON A REPLACED ENGINE THAT STILL HAS 3/50 WARRANTY ON IT. THE VEHICLE IT SELF IS OUT OF WARRANTY.

Re: Warranty Help Cards Updated with Global Codes - 12/17/2013
Hello, the PDI time help card states 2014 Sonic pays 1.0 base, but it actually pays 1.1 for the PDI. I didn't see another area to report this.

Re: Warranty Help Cards Updated with Global Codes - 12/17/2013
Thank you for the information! Look for an updated PDI Reference Card soon! Kristen/jlwarranty

Aftermarket Warranty Block - 08/13/2013
Has anybody else had a claim reject because GM shows an aftermarket extended warranty policy? Have you found a successful way around it?

Re: Aftermarket Warranty Block - 08/14/2013
No i haven't had that problem..and I dont think there is a successful way around this..The customer's extended warranty company can be called to get approval but since the repairs are already made the warranty company may not authorize the work or the...

Non LPO Accessories Warranty - 10/17/2013
... is, of course, 2013. My manager approved this transaction so I'm wondering if there is a special warranty on these that I just don't remember learning about, or if my SA just didn't inform him of how long it has been since the original install. Any help...

Re: Non LPO Accessories Warranty - 10/18/2013
... 0522230. If this was a parts purchase, and installed "after the fact", you're passed the parts warranty period, and might have to try a customer participation on the "Policy Calculator". Good Luck, EJ...

Warranty code not appearing on printout? - 11/18/2013
So I have two claims from the 13th and from the 17th...and the warranty code did not print on the bottom of the receipt. Has anyone else had this problem? The techs said there was an update done not that long ago so I'm wondering if that has someth...

Re: Warranty code not appearing on printout? - 11/18/2013
Nevermind...found the problem. It was the with the update and my tech's not reading the bulletin all the way through. :(

Re: WARRANTY ON A REPLACEMENT ENGINE - 01/13/2014
Parts Warranty? (ZPTI)

Global Warranty down? - 01/23/2014
Did I miss something? I cannot get Global Warranty to come up and I don't recall seeing any messages regarding them going down.

Re: Global Warranty down? - 01/23/2014
YES IT IS , I FOUND MESSAGE G_0000183920 THIS MORNING I WAS HAVING PROBLEMS TOO..

Parts Warranty - 02/26/2014
... pump due to damage from lack of fluid from rack and pinion leaking. Customer had MasterTech warranty that covered most of the cost. Customer comes back in 3/01/13 Vehicle is making the same noise, we replaced the power steering pump again under a parts...

Re: Parts Warranty - 02/27/2014
Hello! Please refer to the attachment included with P&P Article 1.1.3.1 re: Service Agent Parts and Accessories Warranty: "Passenger Cars and Light Duty Trucks Service Agent Installed - 12 months/unlimited miles, whichever occurs first, from date of...

Re: Parts Warranty - 02/27/2014
Where can I find the list of the 12 specific components?

Re: Parts Warranty - 02/27/2014
P&P Article 1.1.4 - GM Certified Service New Limited Lifetime Parts Warranty (LLPW)

Re: Parts Warranty - 02/28/2014
... returns 2/27/14 and we have to replace that part again. Does the part have a 12mth/unlimited miles warranty and the part and labor is covered under the warranty? I'm being told the part has a 12mth/12,000 mile warranty. So confused? ...

Re: Parts Warranty - 02/28/2014
Hello! The part would be covered by the 12/unlimited parts warranty (the new part warranty term of 12/unlimited went into effect on 1/1/13). The GM Dealer Replacement Parts Warranty Quick Reference Chart is another helpful tool - available in the P&P...

Re: Warranty Help Cards Updated with Global Codes - 05/13/2014
Help card for the 2014 PDI Dealer installed under the "SPARK" has an incorrect time. The correct time according to GM's GLC for Pedal Covers (SBZ) is .2, not .5 as listed :)

Re: Warranty Help Cards Updated with Global Codes - 05/14/2014
The 2014 PDI Reference Help Card has been updated and is available in the Resources link. Thanks! Kristen/jlwarranty

Re: California emission warranty - 09/24/2012
If you go to the P&P manual and look in Article 1.2.3.2 there's a breakdown of time and mileage limits for vehicles that are certified to California Emissions Standards. Hope that helps!

Re: California emission warranty - 09/24/2012
[quote] cnkraemer: If you go to the P&P manual and look in Article 1.2.3.2 there's a breakdown of time and mileage limits for vehicles that are certified to California Emissions Standards. Hope that helps! [/quote] thank you

WARRANTY SUPPORT ON NON GM CAR LINES ?? - 09/27/2012
Just curious if J&L supports other vehicle car lines --- I love the helpfulness that having this support has givin me .... but thinking on moving on from GM to Nissan - Kia ---- Just wondering if J&L supports those lines like it does GM ???

Re: WARRANTY SUPPORT ON NON GM CAR LINES ?? - 09/28/2012
We do offer warranty claims administration for certain vehicle lines beyond GM. Our other products and services are limited to GM warranty. The jlwarranty community does provide an Other Manufacturer's forum for tips and advice from other dealers like...

Rust Warranty on a Painter Steel Bumper on 08 Silverado - 10/05/2012
I have a customer with a 2008 Chevrolet Silverado with 84K that has rust on the front bumper. Is this covered under the corrosion warranty? Any help would be greatly appreciated! Thanks!

Rust Warranty on a Painted Steel Bumper on 08 Silverado - 10/05/2012
I have a customer with a 2008 Chevrolet Silverado with 84K that has rust on the front bumper. Is this covered under the corrosion warranty? Any help would be greatly appreciated! Thanks!

Re: Rust Warranty on a Painter Steel Bumper on 08 Silverado - 10/05/2012
Surface rust would only be covered under bumper to bumper warranty. Corrosion warranty is actually a rust thru coverage so you have to have an actual hole in the metal for that warranty to apply. That being said you could most likely goodwill it, if...

Warranty Meeting - 11/06/2012
Does anyone know what time the warranty meeting on November 8th is?

Re: Warranty Meeting - 11/07/2012
... will email you another copy this am. If you do not receive it, please let me know! Kristen/jlwarranty 800.852.6298 x117...

Re: Warranty Meeting - 11/07/2012
Hey Kristen, I still haven't received anything. My email is TJAMISON@YOUNGAUTOSALES.COM

Re: Warranty Meeting - 11/07/2012
Hi! I just sent you a test email with no attachments. Let me know if you receive! Kristen

Re: Warranty Meeting - 11/07/2012
I have not recieved anything except from the website saying that the forum has a new post. No emails directly from you. You could use my personal email, PRNCSSTIFFERS@AOL.COM. I'm not sure what the problem is. I am getting other emails.

Re: Warranty Meeting - 11/07/2012
Hello again! I just sent an email (with the agenda) to your personal email. Please let me know if you receive it! Kristen

Re: Warranty Meeting - 11/07/2012
I received it at my personal email, thank you so much. I just wanted something to show where I was going!! Sorry for the inconvenience. See you tomorrow.

Re: Warranty Meeting - 11/08/2012
Great, glad you received it! See you in a little while... Kristen

Repair performed prior to start of warranty - 11/14/2012
I thought we had a forum discussion about this in the past, but I cannot find it. How do you work around this one? I have tried changing the dates and that still doesn't do it. Thanks in advance!

Re: Repair performed prior to start of warranty - 11/14/2012
Check out J&L's training video Repair Performed Prior To Warranty Start It will answer all your questions.

Re: Repair performed prior to start of warranty - 11/15/2012
These claim rejects require an "A" auth. Because there's no warranty start date since the vehicle isn't sold, you get that message. Make sure the r.o. gets stamped.

Re: Repair performed prior to start of warranty - 11/15/2012
Thanks everyone! Got it to process thru! :)

parts warranty - transmission - 12/11/2012
If a transmission is replaced as a ZPTI claim, how long is the warranty on the replacement transmission?

Re: parts warranty - transmission - 12/12/2012
My parts manager said it would have the remaining warranty on last transmission.

Valid Special Policy with Additional Repair Out Of Warranty - 12/19/2012
... There is a bulletin doc ID 2738924 but has bulletin specific labor ops which is for vehicles under warranty (if I remember correctly). Now I'm wondering how to submit and get this all paid for....any suggestions or anyone out there with similar issu...

Re: Valid Special Policy with Additional Repair Out Of Warranty - 12/19/2012
Good luck. I had one of those about 6 months ago and it took me forever to get it paid. DBC would say split it up, DMA said don't. Both had issues with OLH. Get in touch with your DMA and see how they want you to proceed. It's a mess.

Re: Valid Special Policy with Additional Repair Out Of Warranty - 12/20/2012
... then the service manager should have been aware and handled this problem before it got to the warranty adm.....

Re: Valid Special Policy with Additional Repair Out Of Warranty - 12/27/2012
I agree, if there are known issues with extra time and auths for out of warranty work then the DMA should have been contacted by your service manager BEFORE hand so that coverage isn't an issue and you know how to enter everything to get it paid asap....

Re: Valid Special Policy with Additional Repair Out Of Warranty - 12/27/2012
It is very frustrating to see this happen , i have seen it alot on this forum some warranty adms not knowing how to handle a problem claim given to them,my opinion all service managers need to be aware of everything happening in their shop..

ac delco starter -parts warranty - 01/01/2013
Hello, I have a nissan that ac delco starter was installed on and now had to be replaced under service agent installed parts waaranty. The part # doesn't work in system ( choose vin not on file of corse) also tried putting part $ in net system keeps rejecting ...

Re: ac delco starter -parts warranty - 01/02/2013
If you used ac/delco, it should come up as a good part number with the vin not on file button. Was the starter installed by the dealership or was it sold over the counter? That difference may be causing the issue. If nothing else, call DBC and see ...

Re: ac delco starter -parts warranty - 01/03/2013
Thanks, The first parts person I spoke to said that was the only # he had, however my svc manager got me the chevy part # and that went right thru.

Re: Valid Special Policy with Additional Repair Out Of Warranty - 01/08/2013
I agree that the Serv Mgr should have handled this before it got to you, however, at my store, that would be a rare occurrance. I checked the Spec Policy bulletin and it states to follow the info in SI for timing chain replacement. In that document it ...

GM warranty operations manual - 03/15/2012
Will there be a updated 2012 GM Global Warranty manual ?

March warranty news - 03/29/2012
Am I the only one that does not agree with the Policy Transaction example and question one on Quiz 1?

Re: March warranty news - 04/04/2012
Can I ask why you don't agree with it? They changed the wording for their "empowerment tools". From now on Policy, Goodwill and Customer Enthusiasm... all have specific requirements to use them. See TSB 11-00-89-005A for the latest and greatest! Good ...

Accessory Warranty - 06/25/2012
... 2012 Silverado and discovered it was bent on one corner, evidently by a forklift. I applied for a warranty on the cover that rejected because part price. The part price was correct and the labor op was correct, but it had to be H-routed anyway. The...

Re: Accessory Warranty - 06/25/2012
Was the damage found by the parts dept or by the tech installing the part.? I would put this on the parts dept for not inspecting the part. The damaged part should have been sent back by the parts dept and never made it to the install process.. I've ...

Re: Accessory Warranty - 06/25/2012
The box wasn't mangled. The parts dept. did not notice any damage, the tech found it when installing.

Re: Accessory Warranty - 06/28/2012
Refer to the Parts & Accessories Policies & Procedures Manual (revised 5/10/12) page 59-60: New Defective Parts and Accessories Returns (Code 07). "Defective parts and accessories are defined as exhibiting a nonconformance that impedes the normal function ...

Fuel injectors NOT covered under powertrain warranty???? - 08/20/2012
Just ran across this on Saturday and couldn't believe it! 2010 Equinox labor op J5650 was covered under powertrain 07-09, but they stopped covering it in 2010, now that's just taken a hunk of value out of the powertrain warranty selling points.

Re: Fuel injectors NOT covered under powertrain warranty???? - 08/20/2012
I ran across that before. My service advisor didn't double check the labor op for coverage under the particular model year and it turned out that the op was dropped from the powertrain coverage! Lesson learned, never assume anything!

Re: Fuel injectors NOT covered under powertrain warranty???? - 08/20/2012
I hear ya! He's just really lucky he wasn't working Saturday or I would have had a good chunk of his hide. I've cooled off over the weekend. LOL!

Re: Fuel injectors NOT covered under powertrain warranty???? - 08/20/2012
NEVER ASSUME ANYTHING WITH GM THATS FOR SURE.!!!!

Re: Fuel injectors NOT covered under powertrain warranty???? - 08/20/2012
... under powertrain but the injectors....If GM is having issues with the supplier honoring their warranty, they should find a different supplier. That's about the only reason I can think of that they would single out injectors and not the other components...

Re: Fuel injectors NOT covered under powertrain warranty???? - 08/21/2012
now what is a true statement for sure..some of the dumb things gm has done in the past few years doesnt make much sense...

Re: GM 2016 PDI TIMES WARRANTY HELP CARDS - 01/13/2016
There is an error on the Malibu 2016 for VIN (Z) To Install Illuminated Door Sills (S0M) ADD TIME: 1.0 it is showing 1.8 as the time

Re: GM 2016 PDI TIMES WARRANTY HELP CARDS - 01/21/2016
... let me know if you have another document from GM that states otherwise. Thanks! Kristen / jlwarranty...

Re: Over The Counter Parts Warranty - 01/27/2016
I have a question about claiming and OTC Part Warranty. My former service director had me using his GMIN number for the service advisor and a service tech's number for the technician number, but who's numbers should I really be putting in those spaces....

Re: Over The Counter Parts Warranty - 01/28/2016
I was instructed to use the service manager's or directors GMIN for both the advisor and the tech when submitting an over the counter parts warranty. I'll have to see if I can find the info, but that's what I do too.

Re: Over The Counter Parts Warranty - 01/28/2016
I called the DBC yesterday and that is what they informed me, is to used the Service Director/Manager's GMIN for Advisor and Technician. Thank you so much for your response!!

Installed Part Warranty with No Customer - 03/08/2016
... a customer come in with an ignition lock cylinder concern and we replaced the part under a parts warranty (we had installed one for them at customer pay in July 2015). While they were here for service they traded out of their vehicle into a new one....

Re: Installed Part Warranty with No Customer - 03/08/2016
you should still be able to do a parts warranty

Re: Installed Part Warranty with No Customer - 03/08/2016
We list those as inventory vehicle with stock # as the customer so when someone wants to purchase it we have a history of what we have fix on the vehicle

Re: GM 2016 PDI TIMES WARRANTY HELP CARDS - 03/15/2016
What is the PDI allowance for the Cascada, currently it is showing N/A

Re: GM 2016 PDI TIMES WARRANTY HELP CARDS - 03/15/2016
PDI Base time is 1.7 hours. Thanks for letting me know that the Reference Card states "NA". I will have it updated. Kristen / jlwarranty

Dealer Installed Parts Warranty Parameters and - 05/18/2016
... @ 277425 miles with rear axle seal leaking. We replaced seal/gasket and submitted as a parts warranty. Now the customer has returned with the same complaint of rear axle leaking on 05-04-2016 @ 281707 miles. Question #1 - Is the parts warranty on...

Re: Dealer Installed Parts Warranty Parameters and - 05/20/2016
No need to reply to my questions. I have found out what I needed to know. Have a great day! RuthAnne

Re: Dealer Installed Parts Warranty Parameters and - 05/24/2016
Hi RuthAnne, Thanks for posting the part warranty question on the Forum! Would love to see an update on how you resolved the issue. Thanks! Kristen / jlwarranty

Re: Dealer Installed Parts Warranty Parameters and - 05/25/2016
... If the customer pays for a repair and it fails within 12 months, the 2nd repair is a parts warranty using the original information, then the part fails the 3rd time, the 3rd repair is still a parts warranty using the information from the 2nd repair....

Brake Warranty Documentation - 05/25/2016
Hoping to get some clarity on the current brake pad warranty guidelines. The currently available J&L Warranty Operations manual here on the site states "Brake pads are considered a maintenance item and should not be considered a warrantable repair if...

Re: Dealer Installed Parts Warranty Parameters and - 05/26/2016
Thank you for posting the update! Kristen / jlwarranty

Re: Brake Warranty Documentation - 05/26/2016
rreed: Thank you for the inquiry! The statement that you are referring to was in the jlwarranty Warranty Management Workshop Manual and was in reference to bulletin 00-05-22-002. The bulletin was revised in March 2015. At that point many policies were...

Reynolds & Reynolds - Re-Transmit Warranty? - 06/16/2016
... STATUS. Is there any way to change the status or somehow get Reynolds to re-transmit these warranty claims? We're on ERAccess, not Ignite. Any help would be MOST appreciated!...

Re: Reynolds & Reynolds - Re-Transmit Warranty? - 06/16/2016
we used to be on Reynolds and when i had transmitting problems I would go to Global Connect and view transmission by job card to check the status of the claim before i tried to send it again..sometimes it gets accepted on the Global end but messed up ...

Bumper-to-Bumper Warranty coverage? - 11/22/2016
... component is covered under bumper to bumper?  We have ways of searching Powertrain coverage, Emissions coverages, etc...but my Advisor's sometimes come to me and ask if something is covered under bumper to bumper and I don't know how to find out...

otc parts warranty transmission submission - 10/25/2016
The otc warranty states that if it is sold to a qualified independent serv. center then parts and labor are covered.  Yet when you submit it as otc it will not allow labor.  Any suggestions?

Forum - 11/02/2016
also no warranty claims can be submitted either thru global warranty

emission warranty - 12/22/2016
we need something that lets a know the difference between E, E1 , E2 PZEV warranty for those who don't know and whats covered. Format: Article

Warranty Operations Manual Update - 12/22/2016
The Best GM Warranty Training Manual Available! Features condensed GM Service Policy & Procedures information outlined in an easy to read format. Free Download

2017 Warranty Workshops - 12/22/2016
An opportunity to interact and learn fundamental warranty processes and the importance of policy and procedure. View 2017 Schedule

GOING FROM OUTSIDE TO INSIDE WARRANTY - 12/13/2016
We currently are utilizing a company to handle our GM warranty claims out of house.  We have decided to work on starting to do our claims in house, and I am going to be our new warranty adminstrator, I have no experience in the field.  Our service...

Added Warranty Lines - 08/31/2016
I have been reading some updated bulletins regarding added warranty lines and have read that if a Customer pay type turns into a Warranty pay type, the service manager should be authorizing this as an added line.  We have actually never done that,...

Warranty Help Cards - 10/14/2016
We are actively updating many of the Warranty Help Cards to reflect the recent Policy and Procedure changes. The updated cards will be released soon! Thanks everyone! Kristen

BRAKE ROTOR WARRANTY COVERAGE - 08/12/2016
ARE BRAKE ROTORS STILL COVERED FOR 3/36? MY ADVISORS AND ALSO DBC CHAT SAYS THAT THEY ARE A MAINTENANCE ITEM PER WARRANTY P&P WHICH REFERS TO BRAKE PADS AND LININGS. DBC REP SAID "LININGS" REFERS TO THE ROTORS

Re: BRAKE ROTOR WARRANTY COVERAGE - 08/15/2016
Yes, rotors are still covered under the terms of the New Vehicle Limited Warranty. Brake pads/linings are considered wear items. Kristen / jlwarranty

brake rotor warranty coverage - 08/15/2016
ARE BRAKE ROTORS STILL COVERED FOR 3/36? MY ADVISORS AND ALSO DBC CHAT SAYS THAT THEY ARE A MAINTENANCE ITEM PER WARRANTY P&P WHICH REFERS TO BRAKE PADS AND LININGS. DBC REP SAID "LININGS" REFERS TO THE ROTORS

Warranty Coverage for Customer Purchased Parts and Accessories - 08/15/2016
A video that covers the different warranty terms on parts that are installed vs parts that are sold to the customer. Format: Video

Proposing a "Warranty 101" series - 08/15/2016
Alex here from the jlwarranty video team! I've been thinking about creating a small series of videos that would help get new administrators off the ground and/or provide a "rule of thumb" for a variety of topics. For example, "Recalls 101" would not go...

Re: Reynolds & Reynolds - Re-Transmit Warranty? - 08/16/2016
... claims at the end of the day, you can transmit them live. In 3651 after you have validated your warranty lines on the ro, you can transmit and get an answer back immediately. From the warranty screen you enter each job one by one. Enter a "T" once in...

Blocked Warranty - 08/24/2016
If a customer has a vehicle that has a warranty block which lists ZREG as one of the blocked transactions. Can we perform a special coverage transaction on this vehicle if it is still within the parameters of the special coverage?

What Would You Do - 09/16 - 08/24/2016
... and noted the open recalls, as well as that the vehicle was out of the bumper-to-bumper limited warranty by miles, but in by time. As a result, the job card line pertaining to the check engine soon light concern was written as customer pay. The two recall...

Updated: 2016 and 2017 PDI Time Allowance Warranty Help Cards - 08/24/2016
The reference card lists all current GM passenger cars and trucks with the appropriate PDI base and add times for each model. View Cards

Re: no parts to return to wpc - 07/28/2014
It is my understanding that you must email a parts waiver form to warrantypartscenterusa@gm.com.

2014 Warranty Administration Program Survey - 08/07/2014
... gift card and receive a new program binder! Follow the link below to complete the survey. 2014 Warranty Administration Program Survey ...

DEALER INSTALLED TRANSMISSION PARTS WARRANTY - 12/03/2014
I HAVE SUBMITTED A CLAIM FOR A TRANSMISSION THAT WAS PAID FOR AND INSTALLED BY ANOTHER DEALER 06/2012 AT 170595 MILES AND IT CAME TO US ON 11/13/2014 208556 MILES. WE ARE RESTRICTED FOR ENGINES AND TRANS AND I UNDERSTAND THAT ERROR CODE, BUT I TRIED TO ...

Re: DEALER INSTALLED TRANSMISSION PARTS WARRANTY - 12/04/2014
... field of the transaction. Check the Policy box, add comments to support (transmission parts warranty 3/100) and resubmit. The service manager must indicate Policy on the hard copy of the job card (sign/initial, date, time and explanation). Because...

Re: DEALER INSTALLED TRANSMISSION PARTS WARRANTY - 12/04/2014
thank you very much

FACTORY INVOICED ACCESSORY WARRANTY - 12/04/2014
DRAWING A COMPLETE BLANK. NEED TO DO A PART WARRANTY ON A FIA ACCESSORY CARGO COVER. HOW DO I CODE AND WHERE DO I FIND THE LABOR OP TO USE? THANKS IN ADVANCE!

Re: FACTORY INVOICED ACCESSORY WARRANTY - 12/05/2014
... Group, either 0522230 or 0522260. Please keep us posted on the outcome! Thanks! Kristen / jlwarranty...

Over The Counter Parts Warranty - 01/21/2015
I know I have seen in the past, information on guidelines for an OTC parts warranty. I have a claim for a sensor sold over the counter with no information on it but the part number and type of veh. I thought there was a process outlined somewhere, but...

Re: Over The Counter Parts Warranty - 01/27/2015
... the original receipt so you have the original date and invoice number at the very least. 12 month warranty on over the counter. My parts department is very good about collecting as much data as possible to go with the claimed invoice including mileages...

Re: Over The Counter Parts Warranty - 01/29/2015
you would need to know what is wrong with the part so if i am not mistaken the service dept would have to check the part out and a job card would need to be made !

Re: Over The Counter Parts Warranty - 01/29/2015
I submit mine on a parts invoice but there should be an explanation of the concern and basic cause that you can use. We don't put them on a service job card since it's just a part return.

Re: Over The Counter Parts Warranty - 01/30/2015
i never thought about a parts ticket , it was always a job card..will have to remember that one !

Re: Over The Counter Parts Warranty - 01/30/2015
thats a good one for using parts slip we never have done that but if it works thats cool.

Gasket and Seals parts warranty - 02/23/2015
What is the grace period on gaskets and seals installed before they are covered by GM parts warranty?

Re: Gasket and Seals parts warranty - 02/23/2015
From P&P Article 1.1.1: Seals and Gaskets •Failures within 6 months of installation are not covered by the parts warranty (rationale is the gasket or seal was either damaged upon installation or the mating surface(s) were improperly prepared). Failures...

CUSTOMER ENTHUSIASIM WARRANTY - 04/03/2015
I have a 2012 sierra that my service manager wants to do a cust enthusiasim warranty on and I am not an elite gm dealer anymore I cannot get the warranty claim to pay because it says that it is out of time and mileage, the vehichle has 41,232 miles on...

Re: CUSTOMER ENTHUSIASIM WARRANTY - 04/06/2015
You have to add Auth A to it which is policy it will go through ok

Re: CUSTOMER ENTHUSIASIM WARRANTY - 04/06/2015
Every time I have added the a authorization to my claim it seems to go against my policy percentage and my service manager is always mad about that can you shed anymore light on this issue for me?

Re: CUSTOMER ENTHUSIASIM WARRANTY - 04/06/2015
Customer enthusiasm is only used when the vehicle is still within the time and mileage limit warranty and not a result of a defect in material but the service manager has made a decision to cover the repairs. To cover a vehicle out of warranty you must...

Re: CUSTOMER ENTHUSIASIM WARRANTY - 04/07/2015
... vehichle policy I used to be able to just hit the customer enthusiasim tab andf I could get a warranty claim to go through, if I hit the policy tab it goes against my service policy percentage chart that our service representative brings by when he ...

Re: CUSTOMER ENTHUSIASIM WARRANTY - 04/07/2015
... number of authorized transactions and % of total for the reporting month (which includes beyond warranty limits, exceeds OLH limit, part ceiling exceeded, etc). While it is an important reporting metric, the appropriate use of empowerment and customer...

Submitting Transmission parts warranty. - 04/08/2015
I have a claim where we are parts warranty a transmission still in their 3 year / 100,000 mile warranty. It is rejecting stating out of parts warranty. Do I proceed with having service manager sign off on Policy adjustment "A"?

Re: Submitting Transmission parts warranty. - 04/08/2015
Global only recognizes parts warranties as 12 months not the 3/100. You will need to select the policy box and have your sevice manager add an auth. a to the claim. add comments stating that it is a transmission parts warranty.Hope this helps.

Re: Submitting Transmission parts warranty. - 04/08/2015
That is exactly what I was thinking, but wanted to be sure. Thank you very much.

Re: Submitting Transmission parts warranty. - 04/08/2015
Spot on response "rchaney"! :) Thanks for posting "mmorgans" - I'm sure this issue comes up quite often. Kristen / jlwarranty

Seal Part Warranty - 08/11/2015
I've just scoured the P&P for the information. But once again, can't find it! Did the warranty change on these? For some reason both my service manager and I believe the time limit has been reduced. It was 6 months before you could claim a parts warranty,...

Re: Seal Part Warranty - 08/11/2015
From P&P Article 1.1.1: Seals and Gaskets • Failures within 6 months of installation are not covered by the parts warranty (rationale is the gasket or seal was either damaged upon installation or the mating surface(s) were improperly prepared). Failures...

Re: Seal Part Warranty - 08/11/2015
Kristen, I did find that info in the JL warranty manual but P&P article 1.1.1 is Special Coverage Adjustment Program Beyond the Warranty Period and I can't find it specifically anywhere in the P&P. Thanks!

Re: Seal Part Warranty - 08/11/2015
I finally found it in the Parts P&P, not in the Service P&P. Thank You!

Re: Seal Part Warranty - 08/11/2015
... home page (where links to the five manuals are available:Service P&P, Parts & Accessories P&P, Warranty Policy Info, Transportation, Vehicle Storage & PDI Policy, & Customer Assistance, Training, Tools & TAC Policy) enter the key word or article number,...

Re: Seal Part Warranty - 08/11/2015
Awesome, thanks for the tip.

Analyzing Warranty - 09/22/2015
I just learned that I can view my service agent detail report. Everything seems to be abbreviated. I'm very interested in learning how to read these numbers, so that way I can learn how to improve. Does anyone have any insight?

Freon cost on warranty claims - 12/17/2015
I at one time had this figured out but now i an confused..Freon on warranty claims what is the cost per pound ?? seems what the parts dept charges out and what is paid on the claim is not correct!! any help is appreciated !thanks

Re: Freon cost on warranty claims - 12/22/2015
If you look up the bulk part number, you must divide the cost by how many ounces are in the container. If it's a 25lb container and there's 16 ounces in a lb, you have a total of 400 oz in the container. Divide the cost by the total oz to get your cost ...

GM 2016 PDI TIMES WARRANTY HELP CARDS - 12/29/2015
The Version 1.2 of the PDI times for the 2016 GM line is missing the Camaro. Please let me know when it's updated. I love your help cards and use them daily!!

Re: GM 2016 PDI TIMES WARRANTY HELP CARDS - 12/29/2015
howens870: Thanks for the update! I will post on the forum as soon as the help card has been updated. Happy New Year! Kristen / jlwarranty

DEALER INSTALLED PART WARRANTY. - 01/04/2016
... came off and the bearing fell apart in his hand. I can't find in the P&P the procedure for the warranty for the part. It seems like there was info out there that it goes on the same RO or same line(which would not apply since it was a customer pay line)...

Re: DEALER INSTALLED PART WARRANTY. - 01/05/2016
... a customer pay repair, the Service Agent should open a second line and submit as a ZPTI parts warranty. Either scenario would require Service Management approval. (From the GWM User Manual,Prepare & Submit Transactions Section, pages 16/17) Kristen...

Re: GM 2016 PDI TIMES WARRANTY HELP CARDS - 01/11/2016
Updated Reference Card: The 2016 PDI Time Allowance Quick Reference Card has been updated and is available within the Warranty Help Cards link under the Resources tab. Kristen / jlwarranty

Closing warranty repair orders - 01/24/2017
I am interested in knowing how other dealerships close their warranty repair orders. Do you close the customer pay (if there is customer pay on the same RO) and wait for the warranty to get paid before closing the warranty? Or do you close all repair...

Salary for Warranty Administration - 01/16/2017
I would like to re-open the discussion regarding pay for warranty administrators, and specifically, bonuses.  I am currently in negotiation with management regarding getting paid a bonus based on the total dollar amount of reimbursement received...

Recalls that expire with base warranty - 01/19/2017
... wrong and would love some clarification.  For recalls that are noted ***Expires with base warranty*** is that the 3 year 36k bumper to bumper warranty or something else?  I always thought that was what it was referring to, but recently I put...

2017 GM Warranty Operation Manual - 01/19/2017
I downloaded the GM Warranty Operation Manual today and was looking through it. I believe there is a misprint on page 33 under Roadside Assisitance. It states that dealers can perform their own roadside assistance which I believe is not true since my...

Corrosion Limited Warranty? - 02/08/2017
Can anyone tell me how to determine if something is covered by Corrosion Limited Warranty?  I've been seeing it in vehicles Applicable Warranties but have never seen it come up in SI.  And, when I type in "corrosion" in the search field of SI...

Voltec Component Limited Warranty - 02/08/2017
I am looking for some detail on how to find out if something is covered under "Voltec Component Limited Warranty" - & for future what does it cover?

warranty1 - 03/06/2017
I have a question regarding the New GWM requirement for Module Reprogramming Transaction. Is the Warranty Claim Code the Set-up or program? Or do you put both codes?  Bulletin #06-08-47-001. My Tech's are document  the complete WCC in the...

Warranty Admin - 03/30/2017
What is the Over the Counter parts warranty policy for a transmission.  Customer purchased transmission, 6 months later transmission needed work, not a replacement, but a repair.  Is that covered and do they get labor.  Where can I find...

HELP... MY 1ST TIRE WARRANTY QUESTION - 04/05/2017
I have a 2017 Volt: bulge on sidewall-no impact damage .... do we generate a regular warranty claim

2017 & 2018 pre-delivery inspection time allowance - warranty help card - 05/17/2017
where can I find this?Format: Article

WARRANTY ADMIN - 06/06/2017
I HAVE A 2013 SILVERADO THAT CAME IN WITH AN ENGINE LIGHT. ONE JOB WRITTEN FOR CONCERN. TECH FOUND P140C-EGR VALVE, P11CB-NOX SENSOR 1 AND P0101-MAF SENSOR. HOW WOULD YOU RECOMMEND I SUBMIT THIS? EACH PART ON SEPERATE LINE OR ALL ON ONE JOB WITH OLH AND ...

online warranty videos - 09/21/2017
for a beginnerFormat: Video

customer surveys for warranty repair. - 08/22/2017
I understand that warranty customer surveys are being sent out by GM by email. I would like to know what the guidelines are? Thank you

warranty submission - 09/13/2017
how to Format: Other

CPO POWERTRAIN LIMITED WARRANTY - 09/14/2017
I am trying to find detail listing of what is covered under "CPO Powertrain Limited Warranty", didnt see anything under Dealership Policies  -- have a throttle body harness replacement which need to know if covered.

Submitting claim that was covered when parts ordered but out of warranty when repair was performed. - 09/15/2017
... were ordered the vehicle was within coverage but when it return for the repair, it was out of warranty?  Normally I would say use Policy Authorization with explanation, but this vehicle has a Certified Used Warranty and the repair is on the list...

NOT A PARTS WARRANTY - 10/23/2017
I need help. We have a vehicle in which the customer had rear brake drums installed on the vehicle. They went on vacation and during their trip they had a thumping noise. They took their vehicle to another GM dealer and they refinished the rear drums ...

Warranty Admin,Illinois - 11/09/2017
 We are doing a Corvette magnetic ride suspension calibration upgrade for a 2015 Vette.There is a$350.00 charge to the customer for the download  that will be billed to our open account.Included in the notes to the dealer it is stated "installation ...

Global Warranty Management Issues - 11/27/2017
Ever since the GWM update on November 17-19, GWM has had issues loading, pulling up transaction summaries among other things. Now, every few times or so, our DMS system will not connect to GM or will get an Internal Error while trying to submit transactions. ...

Customer pay and warranty - 12/21/2017
I receive a few warranty RO's where the advisor adds on customer pay lines after the fact. I understand that if the C is changed to W, or if we add a warranty line, then the service manager needs to sign off on the RO. But if we have an RO that starts...

part warranty on service repair. - 12/21/2017
Doing a glow plug for special coverage. First glow plug installed was faulty right out of the box. unsure of proper way to document and submit for its replacement on the  same job card

Top Warranty Tips of 2017 - 11/21/2017
We've compiled the top Warranty Tips of the year from the Warranty Newsletter.Download

2018 Warranty Workshops - 12/29/2017
The Warranty Workshop locations have been selected for 2018!View Schedule

2018 Official Warranty Guide - 12/29/2017
Order the 2018 Official Warranty Guide. The guide details OEMs' warranty coverage, warranty extensions, CPO programs, and more!Order Guide

Part Warranty - 01/18/2018
For a Part Warranty do we need to have the Service Manager sign, explain , date and time? Thank you

how to submit a parts warranty - 01/30/2018
how do you submit a part warranty Format: Article

Submitting Brake Pads Limited Lifetime Part Warranty Claim? - 02/13/2018
... 1st pg fields in Global.  Then I select the policy tab (due to it would reject for out of warranty if I didn't), enter all previous repair order information, enter causal/part number, then select "self authorization" and policy again, enter a comment...

PARTS WARRANTY ON ENGINE - 02/16/2018
IS THERE A SPECIFIC WAY I SHOULD DEAL WITH A PARTS WARRANTY ON AN ENGINE REPLACEMENT??

New GM Warranty Aid in Service Information - 02/19/2018
Hey everyone!  Go check out the new warranty aid!  It is going to be a really huge help!     Edit:  Does anyone know why the job aid is not available for all years/models?  I have had a few that don't offer it.  Maybe...

Warranty Operations Manual Update - 02/20/2018
Quickly reference the most common GM service policies & procedures.Free Download

Warranty Help Cards Updated - 02/20/2018
Nine cards have been updated! View Cards

Warranty Battery claims - Clarification - 02/21/2018
I've noticed in updates to P&P (March 2018 JLWarranty News-Battery Bulletin Updates on pg 1) about warranty battery claim submissions,  that there is never anything stated about the Battery Warranty Insert Tags.  Per P&P, 2.8.2-batteries...

Corrosion Limited Warranty - 03/01/2018
I have a customer with a 2012 sierra that is still has a valid corrosion limited warranty, is there a way to see what labor ops are covered under this warranty?Thanks!

GMPP - GM DIESEL WARRANTY DEDUCT CONFUSION ?? - 08/05/2008
I HAVE A CLAIM WITH MULTIPLE LINES... THE MAJORITY OF THE LINES ARE COVERED BY GMPP/EXTENDED WARRANTY WITH A $200 DEDUCT-- BUT I HAVE 1-LINE COVERED BY GM DIESEL WARRANTY WITH $100 DEDUCT ------ DO I BILL CUSTOMER $300 DEDUCT OR WILL GMPP PAY THE GM DIESEL...

Re: GMPP - GM DIESEL WARRANTY DEDUCT CONFUSION ?? - 08/05/2008
... authorization on deductible/labor Step 3 - Submit deductible to GMACI in NET ITEM field for Diesel Warranty claims. This info from the GMPP Processing Quick Reference Guide Brian...

Re: GMPP - GM DIESEL WARRANTY DEDUCT CONFUSION ?? - 08/05/2008
Brian.. thank you !! I found it on the quick reference guide -- but I am still alittle confused on: under 5/100 Diesel warranty, they will pay "up to" $100 dependent on the gmpp deduct

WARRANTY QUIZ - 07/09/2008
NEED HELP! HAS ANYONE TAKEN THE WARR. QUIZ FROM JUNE 2008 WARRANTY NEW LETTER? QUESTION 4 SAYS, "THE RENTAL REIMBURSEMENT RATE FOR THE PONTIAC G6 IS $37.00" TRUE OR FALSE. I ANSWERED TRUE AND GOT IT WRONG. DON'T UNDERSTAND WHY I AM WRONG. THANKS FOR...

Re: WARRANTY QUIZ - 07/09/2008
There was an error in the 2008 P&P and with bulletin #07-00-89-037 -- The correct rate is $42 .. it will be corrected in the next edition of the P&P & bulletin (refer to the J&L June Newsletter on the bottom of page 2)

Re: WARRANTY QUIZ - 07/09/2008
THANKS RHONDA, APPRECIATE THE INFO.

Re: WARRANTY QUIZ - 07/14/2008
[quote] JODY: NEED HELP! HAS ANYONE TAKEN THE WARR. QUIZ FROM JUNE 2008 WARRANTY NEW LETTER? QUESTION 4 SAYS, "THE RENTAL REIMBURSEMENT RATE FOR THE PONTIAC G6 IS $37.00" TRUE OR FALSE. I ANSWERED TRUE AND GOT IT WRONG. DON'T UNDERSTAND WHY I AM WRONG....

GLOBAL WARRANTY - 08/19/2008
I KEEP SEEING BITS-PIECES OF THIS "GLOBAL WARRANTY"... IS THIS GOING TO AFFECT EVERYONE ( I AM ON REYNOLDS & REYNOLDS) I HAVE BEEN TOLD NOT TO WORRY ABOUT..... BUT SHOULD I BE WORRIED ABOUT IT ???

Re: GLOBAL WARRANTY - 08/20/2008
Yes, worry, and then wait.... I did all the courses then found out that it's a Saturn deal. We are Chev/Cad dealer. I wanted to go into the system and practise for what I thought was a year-end opening, but was told it would be at least June of 2009 at ...

Re: GLOBAL WARRANTY - 08/20/2008
Brian - we are also a Chev Dealer, so it will effect us next June ???? Where do I find out about training ??

Re: GLOBAL WARRANTY - 08/20/2008
... You can find a training course on GM Training. Just do a course search for name contains "Warranty" and it will come up. Didn't specify in the course but it may well be for Saturn, but the idea is that it's Global so it should (in theory!!) end up...

Re: GLOBAL WARRANTY - 08/20/2008
There are several IDL courses on Global Warranty also. In the training website you can pull PDF files of the manuals into your desktop for reading purposes. They are quite lengthy so you probably don't want to print them out.

Re: GLOBAL WARRANTY - 08/21/2008
Have any of you used WINS E- Claims? I beleive this is a very similair information input as the future global warranty. THe biggest changes will be the real time response(reject immediately) and where you pull reports from. You will also have access...

Re: GLOBAL WARRANTY - 08/21/2008
[quote] Christalyn: . . . as I will be on maternity leave the first three months of next year. [/quote] Congratulations!!!

Re: GLOBAL WARRANTY - 08/21/2008
I use WINS, and it is pretty easy to use. I am curious about reports access... which ones will we be able to get that we currently are unable to see?

Re: GLOBAL WARRANTY - 08/21/2008
... you used WINS E- Claims? I beleive this is a very similair information input as the future global warranty. THe biggest changes will be the real time response(reject immediately) and where you pull reports from. You will also have access to more reports,...

Re: GLOBAL WARRANTY - 08/21/2008
Thanks, guys on the congrats we are excited. As for the filling in this is good to know I will be checking into it.

Re: GLOBAL WARRANTY - 08/21/2008
... on any possible self audit based on these reports. Check the service manager training on global warranty it may talk about them....

Submit a part warranty - 08/15/2008
Need to submit a part warranty but vehicle is still under bumper to bumper , my guess is I have to route it to my rep ...am I right?

Re: Submit a part warranty - 08/15/2008
will use auth "B" wish they would come up with something better for these.hate putting a "B" on anything.

Re: GLOBAL WARRANTY - 08/21/2008
Thanks, will do! I have been doing gm training all week anyhow, so I'll just add that to my training path, lol!

Re: GLOBAL WARRANTY - 08/21/2008
The new Global Warranty system will be for everyone in the GM family. They will supposably be rolling it out in phases. I understand that Chevy will be the last phase in June 09 (originally Jan 09). The training IDLs on GM Training are ok. I have already...

Re: GLOBAL WARRANTY - 08/22/2008
Had to due claims at our dodge store for awhile.after looking at this it is almost like dodge.alot more time consuming especially after being on GM for so long.will be like starting all over again.

Re: GLOBAL WARRANTY - 08/22/2008
[quote] Christalyn: The biggest changes will be the real time response(reject immediately) [/quote] From what I have read it looks like whether you submit through your DMS or on Web based app the claim will be available the next day on the Web based ...

Global Warranty - 09/04/2008
forgot,where can I find info on the new gm global warranty management coming out in june 09.have user manual on my desk top but brain not working today,cant remember where I found it.

Re: Global Warranty - 09/04/2008
I GOT MINE FROM THE TRAINING WEBSITE:)

Re: Global Warranty - 09/04/2008
Thank you.

Re: Global Warranty - 09/04/2008
Where specifically on the training website? I'm brand new to that website and can't find anything - help!

Re: Global Warranty - 09/05/2008
will be on left side of page.resources,dealer training resources.

Re: Global Warranty - 09/05/2008
Thanks Ken!

parts warranty on seal and gaskets - 09/10/2008
i realize this is not possible but am trying to prove it to my svm and advisors---any help!

Re: parts warranty on seal and gaskets - 09/10/2008
reference documnet WIW20050043. Effective with the same credit cycle claims for the replacement of Seals and Gaskets will require wholesale authorization for Claim Type B. This change applies only to labor operations that cover the replacement of the ...

Re: parts warranty on seal and gaskets - 09/10/2008
ken thanks so much found it and i did as stated sent to dsm who replied seals do no qulify as a part failure (f1440 output seal)

Re: Global Warranty - 09/11/2008
I have done all that Global Warranty training and by the time it is put into effect, I will have forgotten more than I learned! I have just had to add all the duties that the Admin assistant did, payroll, etc. to my day. Beginning to get overloaded.....I...

Volkswagen Warranty Admins. - 08/28/2008
... myself facing new challenges every week with claims. The FOM was right when he told me Volkswagen warranty is like no other warranty. ...

CROSS-LINE WARRANTY - 09/16/2008
I WAS CURIOUS DOES ANYONE KNOW -- I AM A CHEVY DEALER ON REYNOLDS SYSTEM, WITH THE NEW CROSSLINE WARRANTY -- HOW WOULD I FIND OUT IF I CAN SUBMIT "SATURN & HUMMER" THRU MY SYSTEM??

Re: CROSS-LINE WARRANTY - 09/16/2008
Just did a Hummer yesterday. Works the same as Chevy, etc. I looked up my labor op on SI, submitted normally. Brian

Re: CROSS-LINE WARRANTY - 09/16/2008
How does that work? I'm on Reynolds too and non-franchised vehicles come up to a different screen that only closes out the RO, then I have to do a manual claim-- I use E-Claims. Does yours come up to the normal claim entry screen for non-franchised? Wonder ...

Re: CROSS-LINE WARRANTY - 09/17/2008
Used to be on reynolds abut 7yrs ago now on ADP.have always had to input hummer in manually.either e-claims or DCS.did a couple saturn claims but had to have a saturn dealership submitt and then pay us.real pain dont recommend it.

Re: CROSS-LINE WARRANTY - 09/17/2008
Theres some great info. provided in GM messenger dated 8-20-08 regarding crossline warranty policy... i.e. how to process a Saturn claim in Reynolds system... hope this helps.

Re: CROSS-LINE WARRANTY - 09/18/2008
On the Renolds & Renolds system you have to put the claim in manually, make sure you put no in the gm veh indicator, otherwise will return vin not found.

Re: CROSS-LINE WARRANTY - 09/18/2008
[quote] Ken: Used to be on reynolds abut 7yrs ago now on ADP.have always had to input hummer in manually.either e-claims or DCS.did a couple saturn claims but had to have a saturn dealership submitt and then pay us.real pain dont recommend it. [/quote] I ...

Re: Global Warranty - 09/18/2008
Good luck to you Brian!!! I'm with you, I hope the economy turns around soon too.

Re: CROSS-LINE WARRANTY - 09/18/2008
[quote] Christalyn: I had this same problem with the Saturn vehs. Was told by R&R it was a gm problem and by gm a dealer problem. The claim seeme to just go no where. Was recently informed this may have been corrected when the opened up the cross line ...

BATTERY -WARRANTY PRICING - 09/18/2008
JUST CHECKING OF THE "CURRENT" PARTS OPERATIONS TO ACDELCO BATTERY CONVERSION CHART IS STILL DATED 7/1/07

Re: CROSS-LINE WARRANTY - 09/18/2008
according to bulletin G_0000010337 as a GM dealer we can now do saturn?? how would you input these and would you have to use the saturn or gm CC/FC codes.

Re: BATTERY -WARRANTY PRICING - 09/18/2008
Most current battery pricing is dated 5-13-08. If you can access EPIC you can get it by clicking on "Inquiry" under the "Periodical/Reference" section on the main page and then selecting "Battery-Pricing" from the "Publication type" drop down box.

Re: BATTERY -WARRANTY PRICING - 09/19/2008
New battery pricing is coming Oct 1st. Prepare for a Price DROP..**SHOCK**

Re: BATTERY -WARRANTY PRICING - 09/23/2008
Really? A DROP???? WOW!!!

POWERTRAIN WARRANTY - 09/24/2008
WHERE CAN I FIND THE LIST OF LABOR OPS THAT ARE COVERED UNDER THE 5/100 POWERTRAIN WARRANTY. I KNOW I HAVE SEEN IT BEFORE, I JUST CAN'T REMEMBER WHERE. THANKS FOR THE HELP :)

Re: POWERTRAIN WARRANTY - 09/24/2008
GM labor time guide . Click on preface , then coverage codes .

Re: CROSS-LINE WARRANTY - 09/24/2008
You use the GM codes . I have done a few . You have to put parts in net item if thay are obtained from a Saturn dealer as numbering is different . Also had no problems at all with Hummer but we are on ADP. ADP automatically marks them as a non GM vin ...

GOODWILL WARRANTY WITH CUST PAY - 10/07/2008
(HAVING A BRAIN CRAMP)-- UNABLE TO REMEMBER, WHEN SUBMITTING A CLAIM I PUT EVERYTHING IN NET??? AS TOTAL IS OR LESS WHAT CUST PAID....... HAVENT HAD ONE OF THESE IN SOOOOOOOO LONG!!!!

Re: GOODWILL WARRANTY WITH CUST PAY - 10/07/2008
NET AMOUNT WOULD REFLECT TOTAL LESS THAN WHAT CUSTOMER PAID. I WOULD THEN H-ROUTE BREAK DOWN TO AVM.

Re: BATTERY -WARRANTY PRICING - 10/01/2008
ITS TRUE: THERE IS A "DROP" IN BATTERY PRICES, I PRINTED IT THIS MORNING "SHOCKER"

RADIO PROGRAMMING WARRANTY CLAIM CODES - 10/13/2008
I know that GM requires that the Programming Warranty Claim Code be input into the failure code field when submitting a claim, but what do you do when the radio is replaced but does not require programming with SPS and just needs to be set up using Tech...

Re: RADIO PROGRAMMING WARRANTY CLAIM CODES - 10/13/2008
Hey there, are you sure you are using the correct labor op. to Replace the radio and not the op. to Reprogram? I just had a radio replacement pay with f/c of 6c.

Re: RADIO PROGRAMMING WARRANTY CLAIM CODES - 10/13/2008
Would agree with last post.make sure your using the correct labor op to replace radio.R0760.dont forget admin allowance.

Re: RADIO PROGRAMMING WARRANTY CLAIM CODES - 10/14/2008
[quote] 1CLARD: Hey there, are you sure you are using the correct labor op. to Replace the radio and not the op. to Reprogram? I just had a radio replacement pay with f/c of 6c. [/quote] Ok, I'm using the replacement op R0760 for one of the claims b/c ...

Re: RADIO PROGRAMMING WARRANTY CLAIM CODES - 10/14/2008
being as the tech did not write down the sps code or print it out.would use the R0760 as closest labor op as it includes diag and setup/reprogram.should go through ok.

Re: ANYONE WITH WARRANTY WIZZARD - 03/10/2009
This one rejected again! PB- part number incompatible to op. Original op used was c2736 also rejected PB.

Re: ANYONE WITH WARRANTY WIZZARD - 03/10/2009
Looked up part group 6.760. Only opcodes that are in that group that go with the part are: Plate, Instrument Panel Trim - Left - R&R Or Replace OPERATION NUMBER: C2321 LABOR TIME: 0.3 or Instrument Panel Insulator Panel Replacement - Left Side ...

60/60000 powertrain U.S. limited warranty - 03/13/2009
We have a 2005 Chevy Cobalt in for service that is showing the above listed powertrain warranty. Has anyone heard of it? I am trying to find it in P&P and cannot locate it. Was this a special thing Chevy did at one time? I am trying to find out description...

Re: 60/60000 powertrain U.S. limited warranty - 03/13/2009
The Aveo and Cobalt has this warranty. Pretty much just an extention of powertrain warranty.

Re: 60/60000 powertrain U.S. limited warranty - 03/13/2009
If you look in LTG under the 05 Cobalt it does have the power train coverage listing in the preface, like for the 07 vehicles. Not sure if it's all the same or any differences from 07 coverages.

Re: 60/60000 powertrain U.S. limited warranty - 03/13/2009
Thanks for the help again! My DSM tried to tell me that where it stated "U.S. Limited Warranty" meant that was the name of the aftermarket warranty company! I couldn't believe I had to argue about it until I showed him where he erred in his ways. I...

2009 Warranty Operations Manual - 03/16/2009
Please check the date on your latest Warranty Operations Manual that you received with the March edition of the Warranty Newsletter. The date is located at the top of the page and should read: "2009 GM WARRANTY OPERATIONS MANUAL" Some members may...

Claim type B w/ vehicle in warranty. - 03/20/2009
Interesting thing--had a claim type B on an oil filter with vehicle under reg. warranty so ran as regular claim with comments and H-routed. AVM rejected with note to run as Claim Type B repair. Didn't think it would work, but it paid today as a Claim...

Luxury Certified Pre-owned Limited Warranty, Cad SRX - 03/25/2009
This one is eluding me....I can't find reference to this warranty and what it covers. We have a Cad SRX with a need of a battery....Is it covered? For what period? 4 50 ?

Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 03/26/2009
What does the vis say?

Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 03/26/2009
The VIS says "Luxury Certified Preowned Limited Warranty, 72/100,000, but the question is "What does it cover?" There is no reference anywhere to give guidelines as to what is covered. One of the issues with the car is a battery. I don't think that GM...

Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 03/26/2009
It was my understanding that the luxury and/or certified cars, the certified warranty covers what was covered under the bumper to bumper.

Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 03/26/2009
Certified Used Brands Operations Guides are available at the following website: http://gmcrc.dmotorworks.com/crc/Operations-Tools.html The GM CUV Guide(Chevrolet, Pontiac, Buick and Saturn CPO) and the CPO Guide (Cadillac, Hummer and Saab) are good reference ...

Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 03/26/2009
Thanks very much for the help! I'll check that out and pass the info to our AVM who hasn't any idea either!! Cheers,

Re: PARTS WARRANTY ON A EBCM - 03/03/2009
2003 BUICK RENDEZVOUS WITH 50,721 MILES. WAS USING THE DIAG CODE "C0550" AS FAILURE CODE. I DO HAVE THE WCC CODE. COULD THAT BE WHY IT IS REJECTING? THANKS.

Re: PARTS WARRANTY ON A EBCM - 03/03/2009
IT COULD BE BUT IS IT STILL UNDER FACTORY WARRANTY? IF IT IS THAT IS YOUR PROBEM. NO PARTS WARRANTIES UNDER FACTORY WARRANTY, IT NEEDS TO BE AUTH B IN FACTORY WARRANTY.

PARTS WARRANTY ON A EBCM - 03/03/2009
I AM TRYING TO PROCESS A PARTS WARRANTY ON AN EBCM. SUBMITTED AS A CLAIM TYPE "B" WITH "G" AUTHORIZATION. PART NUMBER HAS BEEN SUPERCEDED SINCE THE INITIAL REPLACEMENT. EVEN TRIED USING THE ORIGINAL PART NUMBER. CLAIM KEEPS REJECTING "NM"....CLAIM TYPE...

Re: PARTS WARRANTY ON A EBCM - 03/03/2009
WHAT VEHICLE? IF IT'S STILL UNDER 36/36 IT'S NOT A TYPE B BUT A AUTH B. ARE YOU USING THE WARRANTY CLAIM CODE AS THE FAIL CODE?

Re: PARTS WARRANTY ON A EBCM - 03/03/2009
WHAT LABOR OP ARE YOU USING?

Re: PARTS WARRANTY ON A EBCM - 03/04/2009
Thanks Becky. It was still under factory warranty. Submitted as regular warrnty with "B" authorization and it paid. Appreciate the help.

ANYONE WITH WARRANTY WIZZARD - 03/06/2009
08 GMC ACADIA REPLACED PART 25868904 FILLER ASM-I/P STRG COL OPG AND AM LOOKING FOR LABOR OP. TECH NOTES SAY REPLACED HEADLAMP SWITCH PANEL. ARG!!! ANY HELP WILL BE APPRECIATED

Re: ANYONE WITH WARRANTY WIZZARD - 03/06/2009
found this in labor time guide.looks good to me. C2311: Steering Column Opening Filler Replacement

5/100 POWERTRAIN WARRANTY - 05/05/2009
I THOUGHT I REMEMBER SEEING A MESSAGE THAT STATED THE POWER TRAIN FOR 2008 AND NEWER WAS DIFFERENT THAN THE 2007. THANKS FOR THE HELP IN ADVANCE :)

Re: PARTS WARRANTY ON SEALS AND GASKETS - 04/22/2009
Where can I pull WIW20050043 from

Re: 5/100 POWERTRAIN WARRANTY - 05/05/2009
I HAVE NOT HEARD OF ANYTHING DIFFERENT. THE ONLY THING I HAVE HAD IS LABOR OPS THAT GMPP SAY ARE COVERED UNDER POWERTRAIN AND NOT ON THE LIST.

New Features! Warranty Articles and Powertrain Coverage Lookup - 05/06/2009
New features have been added to the online Warranty Community! 1. Warranty News Articles: A new way to view your monthly warranty newsletter articles online. - Search feature finds topics in both newsletter articles and in the forum - Flag articles to...

WHY SEALS AND GASKETS ARE NOT WARRANTY(B AND N CLAIMS) - 04/22/2009
We had a vehicle come in this morning that had a leaking output shaft seal the seals were replaced at another dealer in another state 8 months/3k miles ago. We explained to the customer that seals were not warrantied. He called the other dealer whose ...

Re: WHY SEALS AND GASKETS ARE NOT WARRANTY(B AND N CLAIMS) - 04/22/2009
PREACH IT SISTER!!! I'VE FOUGHT THE SERVICE MANAGER, THE ADVISORS AND THE TECHS. I PULLED A SLY ONE ON THEM AND GOT THE OWNER INVOLVED (SMALL DEALERSHIP) AND IF I DON'T THINK IT'S VALID, HE CHECKS AND 9 TIMES OUT OF 10 HE AGREES WITH ME. THE SERVICE ...

Re: PARTS WARRANTY ON SEALS AND GASKETS - 04/23/2009
It was an administrative message from 2005. Tried to perform an advanced search from GlobalConnect Message archives, but system timed out during search - I would presume due to age of document.

Re: PARTS WARRANTY ON SEALS AND GASKETS - 04/23/2009
I called DBC about not being able to pull it and was told that Admin Messages from prior to Global have not been updated into Global and therefore can not be veiwed. Any rules that may be in such documents still apply and you can get a reference number, ...

96/100000 California Select Component Warranty - 04/29/2009
We have a 2006 Chevrolet Cobalt LS Coupe in our shop and are trying to find out any information on the California Select Component Warranty. I can not find any information on it in the p&p. Any help I would be grateful for.

Re: 96/100000 California Select Component Warranty - 04/29/2009
LOOK IN SI UNDER THE COVERAGE CODES IN FOREWORD. IT LOOKS LIKE IT'S A E1 CODE IN EMISSIONS.

Updated Brake Warranty Procedures - 03/27/2009
... the Lateral Runout Requirement on rotor and brake repairs. From 00-05-22-002L: Disc Brake Warranty Service and Procedures - (Mar 26, 2009): " This bulletin is being revised to inform you that due to improvements in vehicle brake corner and wheel design,...

Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 03/27/2009
I had this same question. I called the local Caddy dealer who said that the vehicle is covered bumper to bumoper same guidelines as any cert. used veh. just longer period, no damage coverage, no maitnance coverage.

Re: Updated Brake Warranty Procedures - 03/27/2009
... Measurements) found on the last page of this bulletin and attach it to the repair order. If the Warranty Parts Center generates a request, this Documentation/Form must be attached to the repair order that is sent back. Important: Documentation of brake...

Re: Updated Brake Warranty Procedures - 03/27/2009
... requirement of entering the LRO on the repair order and in the failure code field on the warranty claim submission has been eliminated....

Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 03/27/2009
Certified Used Brands Operations Guides are available at the following website: http://gmcrc.dmotorworks.com/crc/Operations-Tools.html The GM CUV Guide(Chevrolet, Pontiac, Buick and Saturn CPO) and the CPO Guide (Cadillac, Hummer and Saab) are good reference ...

PARTS WARRANTY ON SEALS AND GASKETS - 04/08/2009
I NEED SOMETHING IN WRITING TELLING ME ABOUT PARTS WARRANTY ON SEALS AND GASKETS. I HAVE A LITTLE ISSUE GOING ON AGAINST 1 SERVICE ADVISOR. PLEASE HELP ME PROVE MY POINT!!!!!! THANKS IN ADVANCE~!!

Re: PARTS WARRANTY ON SEALS AND GASKETS - 04/08/2009
WHAT ARE YOU TRYING TO PROVE ????

Re: PARTS WARRANTY ON SEALS AND GASKETS - 04/08/2009
There is a bulletin on this but for the life of me I cant find it.part warranty on seals and gaskets have to be H-routed.

Re: PARTS WARRANTY ON SEALS AND GASKETS - 04/09/2009
WHAT PART WARRANTY ON SEALS AND GASKETS???? AFTER OUR DSR, WE WERE CHARGED BACK FOR DAMN NEAR EVERY SEAL OR GASKET WE WARRANTIED, THERE ARE NO PARTS WARRANTIES ON THEM. THE SERVICE MANAGER HAS TO PROVE IT ISN'T IMPROPER INSTALLATION BEFORE I'LL SUBMIT...

Re: PARTS WARRANTY ON SEALS AND GASKETS - 04/13/2009
April 2005 Warranty Administrative Message : WIW20050043 (Claim Type B and N Changes) "...claims for the replacement of seals and gaskets will require wholesale authorization for claim type B. This change applies only to labor operations that cover the...

Re: Warranty Admin. job description - 12/16/2008
Thanks everybody for all info. It is greatly appreciated!!

Re: Warranty Admin. job description - 12/18/2008
Just one thing to keep in mind...I was told this at a warranty workshop I attended...ultimately you are responsible for anything you submit. The claims you submit are submitted over the internet per se and that falls in the FCC jurisdiction. If you submit...

Re: Warranty Admin. job description - 12/18/2008
Im not submitting false information, Im just dealing with a man who has a problem with a woman double checking him!

Re: Warranty Admin. job description - 12/11/2008
Various position descriptions may be found in the Retail Operating System located in GlobalConnect through the Service tab.

Re: Warranty Admin. job description - 12/12/2008
... with labor, check the time spent on repairs, and correctly handle the technical explanations on warranty claims. The service administrator routinely interacts with service consultants, dispatchers, shop foremen, technicians, parts counter personnel,...

Re: Warranty Admin. job description - 12/22/2008
I guess I'm fortunate as my Service Manger (immediate supervisor) was the one who was responsible for the warranty before I was hired. He got so far behind (you would all have fainted if you saw the schedule when I started) that he realized he couldn't...

Warranty Compliance - 11/21/2008
After reading the J&L November newsletter article about warranty compliance, I have a question. The article states that the person reviewing should look at individual claim lines to determine that they are validated by time punches..... the question...

Re: Warranty Compliance - 11/21/2008
tech is required to punch time on each concern.as each labor op pays different time.lot of labor ops pay for diag,setup.ect.good example of this is R0760 for radio replace.I dont pay tech diag or setup on this unless there is three clock times on this.repair,diag ...

Re: Warranty Compliance - 11/25/2008
WOW, THAT'S NASTY! Having the times written beside each operation should suffice, saves the running back and forth to time punch each part of the operation don't you think? If it's documented correctly, it would save several tenths of travel time!

Re: Warranty Compliance - 11/26/2008
[quote] Ken: tech is required to punch time on each concern.as each labor op pays different time.lot of labor ops pay for diag,setup.ect. [/quote] So let's say the entire job pays 1.1 with diag, setup, etc. and the tech has 2.5 clock time, but not individual ...

Re: Warranty Compliance - 11/26/2008
I say you'd pay the full 1.1 As I recall from J & L workshop GM is vague on time punches except for OLH. Check art. 1.6.2.11 and the OLH section 1.6.2.13. My understanding from the workshop was that as long as there is enough time to cover the diag/reprogramming ...

Re: Warranty Compliance - 11/26/2008
We are part of large corporation and audited once a year by corporate.one thing that could lead to GM charge back was clock times.lot of the labor times are variable times.diag,setup,wiring repairs.using the the radio labor op again as an exmaple. pays ...

Re: Warranty Compliance - 11/26/2008
... to our avm and the regional service manager, there has to be a separate time punch for each warranty labor op. There has to be a separate time punch for olh. We've been through a DSR this year and that sucked! I'd hate to go through a full GM audit....

Tire Warranty on On A Roll Tires - 11/28/2008
OK; I keep getting different stories. How are we supposed to handle warranty on tires sold through the GM tire program? My last parts rep said we had to go back to the distributor, but my distributor says I have to handle it through GM like I would any...

Re: Tire Warranty on On A Roll Tires - 11/28/2008
We've always been told any tires sold over the counter are warrantied through the tire manufacturer. Only the tires that come on the vehicle or are replaced under GM warranty are covered through GM Warranty (and that's been cut back too!)

Re: Warranty Compliance - 12/02/2008
... to our avm and the regional service manager, there has to be a separate time punch for each warranty labor op. There has to be a separate time punch for olh. [/quote] In Policies & Procedures 1.6.2.13 - Other Labor Hours (OLH) it specifically states...

Re: Tire Warranty on On A Roll Tires - 12/02/2008
I agree with Mark. That's what my Rep said.

Re: Tire Warranty on On A Roll Tires - 12/02/2008
See GM Service Policies and Procedures Manual Article 1.5.13.1 "Following expiration of GM's coverage, tires may continue to be warranted, on a pro-rated basis, by the tire manufacturer. Review the tire manufacturer's booklet (included as part of the ...

Re: Warranty Compliance - 12/02/2008
... about 2 hours SW of Denver. Don't know where they got the info. All I know is that when the warranty auditor for our region/section, whatever you want to call it, came to visit one time, I asked her because she was the person in charge of the audit...

Re: Warranty Compliance - 12/03/2008
Thanks for the input. I think I need to have a discussion with our service manager & let him make the decision on how to proceed. Will let you know what our AVM says about it. Happy Holidays to all!

Warranty Admin. job description - 12/04/2008
Does anyone know if GM has an explanation of Warranty Administrator duties, or do your think each Dealership has thier own rules? I'm battling with my service manager...anyone else have this problem?????

Re: Warranty Admin. job description - 12/04/2008
... I haven't found one yet. For my dealership, my responsibilities are wide ranging. As for the warranty part of things, It's my job to make sure the stories are complete and accurate, all supporting documents are attached and that I get the thing paid....

Re: Warranty Admin. job description - 12/04/2008
well..the problem Im having is my service manager gets upset when I double check warranty repair orders. In our dealership he adds labor ops and approves repair orders, however if I wouldnt double check repair orders most would come back rejected. Im...

Re: Warranty Admin. job description - 12/04/2008
"I'm thinking its my job to double check and question him from time to time...." ABSO-FRIGGING-LUTELY!!! Double check and question him every time you need to!! Not only are you making your job easier, making sure you have a correct/valid claim when ...

Re: Warranty Admin. job description - 12/04/2008
so glad to hear that im not the only one to deal with an "egomaniac" service manager...thx for listening..i think i just needed to vent today!!!!

Re: Warranty Admin. job description - 12/04/2008
My comptroller says there is a job responsibilities listed somewhere for the warranty administrator. She's seen it somewhere and will look it up and get it to me when she can. I hear you about needing to vent! Ran this by my comptroller and she agrees...

Re: Warranty Admin. job description - 12/04/2008
i try my best here but my comptroller isnt any help whatsoever and the owner of the place lets service manager have the final say...real fun place to work some days...i dont back down when i know im in the right though..just hope it doesnt make me lose ...

Engine Warranty Question - 01/14/2009
We are installing a reman engine into a vehicle at 94K. The question is: what is the warranty on the engine when GM pays for this install. If the customer buys it the warranty would be 36 months/100K miles. Is this the same when installed under w...

Re: Engine Warranty Question - 01/15/2009
Is the customer paying for any of the repair-deductible or labor or anything? Is this a parts warranty to start with? All changes the coverage.

Re: Engine Warranty Question - 01/15/2009
[quote] Mark: Is the customer paying for any of the repair-deductible or labor or anything? Is this a parts warranty to start with? All changes the coverage. [/quote] Yes, the customer will be paying a $100 deductible, and is NOT part warranty. Original...

Re: Engine Warranty Question - 01/15/2009
... - GM Goodwrench Service Replacement Engines or Automatic Transmission/Transaxle Assemblies Limited Warranty Applies only when purchased as a retail transaction. (Retail Transaction is defined as customer paying all or any portion of transaction.) Goodwill...

Warranty Wizard? - 01/27/2009
In a previous post Radley Gals posted something about a Warranty Wizard. I guess this is something that you put a part number into and it gives you possible labor ops. Is this correct? If so it sounds like a pretty handy tool to have. Where did you get...

Re: Warranty Wizard? - 01/27/2009
http://adp.dealersuite.com/DSHome/ProductsServices/fixedOps/WarrantyWizard/index.jsp Check out this website

Re: Warranty Wizard? - 01/27/2009
Thanks

Re: Warranty Wizard? - 01/28/2009
Got ours through ADP system. They send out monthly update discs too. Couldn't live without this tool!

pts warranty - 01/28/2009
Over the counter parts warranty. When submitting through wins do I have to have a vin? (sometimes the guys in pts dont get a vin when the customer brings back the pt) I know, goodtimes for me....!

Re: pts warranty - 01/28/2009
Jodi 0 Number of Posts: 42 Re: Over The Counter Part Warranties -------------------------------------------------------------------------------- In wins you have the option of not using a vin with a claim type B as long as you aren't claiming labor. ...

Re: pts warranty - 01/28/2009
WOW! Thanks soooo much! Your memory is better than mine! I went back and looked just now, lot of good replies and I "relearned" a couple of good points along the way!

Re: Warranty Wizard? - 01/29/2009
W...

Re: pts warranty - 01/29/2009
I'm glad to see I'm not the only one who second guesses myself! As far as the memory thing, I have only enough to be frustrating! I love this forum... makes me feel like I'm not alone in the "warranty trenches"!

QUESTION: WARRANTY REPAIR OLH - 01/19/2009
I HAVE AN ON-GOING BATTLE BETWEEN MY: SERVICE MANAGER, TECHS & GM REP...... ON WARRANTY RO'S - MY TECHS FEEL IF THEY HAVE PUNCHED .3 FOR DIAG & REPAIR PAYS 1.8 + .3 DIAG - BUT THEY ONLY HAVE 1.5 TO REPAIR (TECHS FEEL THE SHOULD GET THE 1.8)-- BUT IT SEEMS...

Re: QUESTION: WARRANTY REPAIR OLH - 01/19/2009
To my understanding, if the labor op states 1.5 with an add of .3 for diag the tech gets 1.8 there is no olh. If the labor op has no add for diag, olh needs to be signed off by the service manager then put in the olh slot. I've had trouble with my service ...

Re: QUESTION: WARRANTY REPAIR OLH - 01/19/2009
[quote] Becky: To my understanding, if the labor op states 1.5 with an add of .3 for diag the tech gets 1.8 there is no olh. Becky [/quote] Also, make sure that the punch time supports what you claim. For instance, tech punches .3 for diag then clocks ...

Re: Warranty Wizard? - 02/03/2009
We got our copy through ADP. Here is the information from mine: ADP Systron, Inc. 401 North Washington St. Suite 300, Rockville, MD 20850. Phone: 800-523-8477. Fax: 301-296-7235

Re: Warranty Wizard? - 02/06/2009
Thanks everybody! I downloaded a trail version and have been using it for about a week now.

LIMITED POWERTRAIN WARRANTY ON AVEO - 02/09/2009
I AM LOOKING FOR A LIST OF WHAT IS COVERED UNDER THE LIMITED POWERTRAIN WARRANTY FOR A 2004 AVEO. I AM SURE THERE IS SOMETHING OUT THERE THAT I AM MISSING, BUT I JUST AM HAVING TROUBLE FINDING IT. PLEASE HELP IN ANY WAY---THANK YOU IN ADVANCE---NIC...

Re: LIMITED POWERTRAIN WARRANTY ON AVEO - 02/09/2009
IT WILL BE LISTED IN SI UNDER THE YEAR MAKE, MODEL/LABOR TIME GUIDE/PREFACE/COVERAGE CODES/INTRODUCTION/COVERAGE CODES.

Re: LIMITED POWERTRAIN WARRANTY ON AVEO - 02/09/2009
LTG-PREFACE-COVERAGE CODE-INTRODUCTION-POWER TRAIN COVERAGE TABLE.

Re: What is the correct procedure? - 02/10/2009
IT IS MY UNDERSTANDING THAT YOU CAN PUT BOTH PARTS ON THE SAME RO IF ONE IS CUSTOMER PAY AND THE OTHER IS A PARTS WARRANTY. IF THE FIRST ONE WAS WARRANTY YOU WOULD NEED TO OPEN A SECOND RO FOR THE PARTS WARRANTY. ALSO I BELIEVE THAT AN EXTENDED WARRANTY...

PET: Charging the Customer in Excess of Warranty Rates - 05/29/2024
In 2023, GM introduced a program that removed the GM requirement for dealers to charge customers at warranty rates for Policy repairs. This change did not impact the requirement for warranty rates to be used in the Policy Evaluation Tool and the warranty...

Warranty Briefs: Customer Signatures - 04/29/2024
... necessary to get a customer's signature on the authorization to perform repairs line before any warranty or policy repair is performed. There must be a clear understanding of responsibility for all charges at the time the job card is written and while...

Warranty Briefs: Creating an Add On Report - 10/18/2023
An add on repair is defined as any warranty/policy concern not expressed orally or in writing by the customer at initial write-up. Job cards with add on repair lines are frequently included in Electronic Warranty Reviews by GM Audit Services. With the...

Cross-line Warranty - 12/11/2023
... anything more frustrating or worrisome than a broken down vehicle away from home. The cross-line warranty program provides Service Agents with the ability to perform repairs for those customers who are significantly inconvenienced. GM allows Service...

Most Common Warranty Deviations - 03/08/2023
Here at jlwarranty, everything we produce-whether it's a newsletter, video, document resource, or whatever-has to meet a few criteria. One of the most important things we try to drive home is compliance: sticking to the rules and guidelines set forth...

Warranty Briefs: Empowerment Level - 04/10/2025
... biannually, in the case of OLH) thresholds. You can review your empowerment level within Global Warranty Management. Under the Analyze Warranty tab, select "View Service Agent Profile." To easily view the most current empowerment level, go to the Empowerment...

Global Warranty Management Submission - 12/16/2016
Our focus today is to share with you key components of preparing and submitting a warranty transaction in Global Warranty Management. There are a few critical details before we get started. Confirm that all service personnel The first step to beginning...

Warranty Briefs: Air Conditioning - 12/08/2017
... it is charged out and claimed correctly. When the technician uses a portion of a bulk part on a warranty repair the parts department must identify the bulk part number on the job card and entered in the parts field of the transaction. Here's what we'll...

Warranty Briefs: GWM User Manual - 05/25/2022
At one point in time we have all searched for additional resources to help with the warranty administration process. It may be to simply get more information on a service policy or to find out what a transaction type is within Global Warranty Management. The...

Warranty Briefs: Attaching a Document - 10/26/2022
... to attaching the necessary files, and the claim is 'Pending'? No problem! Go to the Analyze Warranty tab in GWM and select 'Search Transactions'. Enter the job card number in the Search Criteria field and click 'Search' at the bottom of the page. At...

Warranty Briefs: Technical Service Bulletins - 12/08/2017
In reviewing some newer technical service bulletins there's a seemingly-strange commonality in the Warranty Information section a warranty claim is NOT to be submitted for the issue outlined in the bulletin. What gives? There's actually a really good...

Warranty Briefs: Wheel Alignment - 12/08/2017
The purpose of a wheel alignment is to ensure that a vehicle's wheels tires, suspension system, and steering system are all working together thus providing safe, stable, and reliable handling. Seems pretty straightforward, but who should cover the costs? During ...

Warranty Briefs: Error 834 - 09/11/2018
You think you have a simple warranty transaction new vehicle, in inventory, and only four miles on the odometer. Then, after addressing some necessary repairs, you get the dreaded Error 834. Ugh. A potential customer takes a vehicle out on a test drive and...

Warranty Briefs: The Causal Part - 08/13/2018
A typical warranty or policy repair includes a labor operation number that identifies the repair performed by the technician with the corresponding labor time and part(s) required to resolve the concern. The selection of the primary labor operation for...

Consumer Part Warranty - 04/02/2020
An engine, automatic transmission, or transfer case replaced as a warranty transaction will be covered for the balance of the New Vehicle Warranty but in no event less than 12 months/unlimited miles. A customer that purchases and has installed an engine,...

Parts Department and Warranty Compliance - 04/13/2022
The Parts Department typically doesn't have a lot of involvement with warranty repairs, but they do have some. This video addresses some of the responsibilities the Parts Department has in terms of job card and overall compliance. Electronic Service...

Warranty Coverage - 12/05/2024
Every new GM vehicle includes comprehensive warranty coverage which is specific to the vehicle. Before any repair is initiated, coverage confirmation must be made by reviewing IVH. The new vehicle limited warranty applies to the first owner and all future...

Warranty On Stock Used Vehicles - 09/20/2021
... the entire GM franchise. In other words, if you are a Chevrolet agent selling a used Buick with a warranty product defect, you can fix it and be reimbursed by GM for doing so. Service Management authorization (explanation, date, time, and signature/initials)...

CBG CPO Warranty Coverge - 02/03/2025
The Chevrolet, Buick, and GMC Certified Pre-Owned limited warranty coverage is 12 months/12,000 miles, whichever occurs first. The key word to this warranty coverage is "limited", it is limited to defects in materials and workmanship. This is not a bumper-to-bumper...

Warranty Briefs: Wiring Harness Routing Diagrams - 02/10/2022
... in the grid to identify the point of repair. This information will be requested when submitting warranty claims. For instance, when submitting a transaction for wire-to-wire repair, you'll see a labor operation dependency field pop up. In that field,...

Warranty Parts Center - 05/08/2024
... of processing WPC requests as quickly as possible in order to avoid a debit. Failed warranty parts must be retained for a minimum of 7 days from the Transaction payment/process date before scrapping. There are a few exceptions to the retention periods;...

Warranty Resource Center - 04/29/2022
The Warranty Resource Center application in GlobalConnect houses all of your warranty resources in one place. Take advantage of all it has to offer by launching the app from the GlobalConnect App Center. The recently improved app is an informative, user-friendly...

Lifetime Parts Warranty - 06/09/2022
The Certified Service Limited Lifetime Parts Warranty offers a lifetime warranty on specific parts to the original purchaser. Labor is covered for 24 months if the Lifetime Part was installed at a GM Service Agent. Subsequent part replacement does not...

Warranty Claim Code Requirement - 10/18/2007
The Warranty Claim Code must be entered in the Failure Code/OBDII field of the warranty claim. After November 1, 2007 warranty claims submitted without the WCC in the Failure/OBDII code field will be rejected! GM recommends that a printed copy of the...

warranty class - 09/25/2007
I'VE BEEN DOING WARRANTY FOR ABOUT 15 OR SO YEARS AND AT THE DEALER SHIP FOR 21 YEARS.I WENT TO ONE OF THESE CLASSES AND HELPED.I SUBMIT CHEVROLET AND NISSAN.FEEL FREE TO ASK QUESTIONS.THANKS

Warranty Claim - 10/12/2007
General Motors does not allow the technician to assign the labor operation and labor time from the Labor Time Guide. Service management is responsible for ensuring that the correct labor operation and labor time is documented on the repair order.

Warranty Split - 09/19/2007
MWHITE is right, when doing a split, you have to enter it in the net and h-route.

Warranty Help - 09/25/2007
I wish more folks would communicate in this regard. I'd be happy to help where I can in Chev and Cadillac as well as Chev Medium Duty. We use R&R system. I've been at it for 5 years, and still learning! Briankcurtis@yahoo.com , in Washington State.

Warranty Book - 09/25/2007
I attended the J&L class when I worked for another GM dealership. When I left, I didn't take the book I got from class, as I felt it belonged to them since they paid for me to go. Is it possible to purchase another book? Would love to have that as a reference ...

Over the counter part warranty - 11/28/2007
question.parts has over the counter part warranty for 2 steering gears.first two defective.third one ok.would the correct way to claim for this be to add both to one repair order and h-route with comments?

Warranty Core Charges - 11/29/2007
How do I submit for Warranty Core Charges?

GM WARRANTY WIZARD - 12/03/2007
WONDERING IF ANYONE USED "GM - WARRANTY WIZARD" & IF SO, HOW DO YOU GET IT ??

Warranty Wizard - 12/04/2007
Contact Information for ADP-Systron (Warranty Wizard): 401 N. Washington St., Suite 300 Rockville, MD 20850 1.800.523.8477

Notice: January 2008 Warranty Newsletter - 01/22/2008
You may be wondering, "where is my January 2008 Profit & Protection Warranty Newsletter?" It is in fact almost done and we think it will be worth your wait! We apologize for the delay this month but the newsletter is undergoing some exciting new updates....

YOU MIGHT BE A WARRANTY ADMINISTRATOR IF... - 01/23/2008
This was printed in a J&L newsletter many many years ago and its been hanging on my bulletin since. You might be a warranty administator if... 1. You're thinking about trading in your "J" car for "W" car. 2. When you go to the grocery store, you...

Re: YOU MIGHT BE A WARRANTY ADMINISTRATOR IF... - 01/23/2008
THANKS FOR THE GOOD LAUGH KRISTINE......LOVED IT! I PRINTED THAT OUT TO HANG UP IN MY CASHIER/WARR. ADMIN. OFFICE. HEE HEE!

Re: YOU MIGHT BE A WARRANTY ADMINISTRATOR IF... - 01/24/2008
LOVE IT!!!

Re: YOU MIGHT BE A WARRANTY ADMINISTRATOR IF... - 01/25/2008
OH GREAT! HAD TO PRINT THAT ONE OFF-GREAT READING MATERIAL FOR A LATE FRIDAY AFTERNOON-THANKS!

Brake refinish warranty - 01/29/2008
Have already used front brake refinish op at 14,000 miles. Vehicle comes back in just before 30,000 miles, & still within his bumper to bumper warranty. Needs it done again. Can I use the H0122 again?

Re: Brake refinish warranty - 01/30/2008
Yes, you can, but may have to use a "B" if within the time limit from previous repair.

HYBRID WARRANTY - 02/06/2008
IS THERE ANY DOCUMENTATION FOR THE HYBRID WARRANTY COVERAGE OUT IN PRINT YET ??

HYBRID WARRANTY - 02/06/2008
Hybrid warranty information may be found in DealerWorld within SI. Select the year, make and model form the drop down area. Select the Limited Warranty and Owner Assistance Information from the Owner's Warranty Books publication. Access the GM New Vehicle...

Re: POWER RELEASE LIFTGATE LATCH-WARRANTY WIZARD - 03/20/2008
WARRANTY WIZARD COMES FROM ADP HAYES-LIGON. THE PHONE # IS 800-523-8477. I WOULD NOT ALWAYS BE ABLE TO FIND LABOR OPS. ON OUR REGULAR LTG SYSTEM. WARRANTY WIZARD CAN BE SEARCHED BY PART NUMBER, KEY WORDS, EVEN LABOR OP CODES, AND YOU CAN ALSO LOOK UP ...

Part Warranty - 06/06/2008
... replaced with another one,recheck ok.would you add a line to same RO or write a new RO for part warranty for defective motor.dont see how the same labor op would work on same RO....

Re: Part Warranty - 06/06/2008
I HAVE ALWAYS BEEN TOLD - CODE B WARRANTY ALWAYS GO ON A SEPARATE RO DUE TO THE FACT YOU CANT USE THE SAME LABOR OP ON 1-RO

Re: Part Warranty - 06/09/2008
I was always told you have to refer to the original repair in the type b claim for ro number, date and mileage of first repair. Can't do that if it's all on the same ro. They have to have something in history to refer to.

Re: Part Warranty - 06/09/2008
Separate R-O with reference to the original one.

Re: Part Warranty - 06/09/2008
Thanks to all.

Tire Warranty - 06/11/2008
I tried submitting a tire warranty on a 2000 Cadillac Deville, mileage 12669. The tire had a bubble on the sidewall. Per my Boss, he wanted me to Goodwill the tire. I submitted the RO and H-routed it to the Rep and they replied We are no longer able...

Re: Tire Warranty - 06/11/2008
You will want to reference bulletin 00-03-10-0031.shows the process for tire claims.good luck these are a real pain.

Re: Tire Warranty - 06/12/2008
[quote] GMNL22564: good luck these are a real pain. [/quote] I especially love the part where I get to send the tires to Global Tire! Don't wear good clothes, you'll be sorry. Also, if you have more than one product line, be sure to use the correct ...

Re: Tire Warranty - 06/12/2008
Global Tire Bulletin: 00-03-10-003 (currently at revision M) From the "Submitting a Warranty Claim" section: Policy claims beyond the new vehicle warranty should also be "H" routed to your Area Service Manager for approval along with the reason for the...

Re: AC/DELCO BATTERY PARTS WARRANTY QUESTION - 06/25/2008
We don't see a bunch of these, so when we close them out, we pay our techician .5 for diag & battery install under service policy (internal-service department "eats" it). The tech gets paid by us.

Re: Tire Warranty - 06/25/2008
CAN SOMEONE EXPLAIN TO ME IF A BULLETIN CAN BE USED BEYOND THE 3/36 WARRANTY WITHOUT GOODWILLING THE CLAIM. I WANT TO USE DOC #PIT3562E ON A VEHICLE OUT OF WARRANTY BY TIME. THANKS!

Re: Tire Warranty - 06/25/2008
From the document you mention PIT3562E looks you want to goodwill 4 tires? have never come accross anything like this.I would contact DBC and see what they say.also might be able to do this under extended empowerment process for GM dealerships.ask your ...

Re: Tire Warranty - 06/25/2008
I would say NO, you cant submit any warranty claims on vehicles beyond the 3/36 without using goodwill. They will be rejected. You can use any document (tsb or PIT) to direct the technician on the necessary repair, but it would be customer pay if the...

Re: Tire Warranty - 06/26/2008
Thanks for the information. I do Ford, Lincoln , Mercury warranty as well and at times I cant keep it all straight! Thanks again!

Re: AC/DELCO BATTERY PARTS WARRANTY QUESTION - 06/26/2008
... Distributor and a Subsequent Failure Occurs that Is Covered by the ACDelco Consumer Battery Warranty The GM Dealer is not to submit a warranty claim for the battery to WINS. The Dealer must handle the battery warranty directly with the customer and the...

2008 Warranty Administration Survey - 06/20/2008
Share your thoughts, tell us how we are doing and see what other members are saying around the nation about their membership, job experiences, and dealership. Upon completion of this survey, you will automatically be entered to win a $250 gift card to ...

AC/DELCO BATTERY PARTS WARRANTY QUESTION - 06/24/2008
WE HAVE REPLACED AN AC/DELCO BATTERY UNDER THE PARTS WARRANTY, MY QUESTION IS: HOW DO I GET MY MECHANIC PAID FOR HIS TIME? I KNOW THE BATTERY GETS TAKEN CARE OF THROUGH THE PARTS DEPARTMENT. IS THERE A WAY TO SUBMIT THE LABOR ONLY TO GM TO GET MY TECH...

Re: AC/DELCO BATTERY PARTS WARRANTY QUESTION - 06/25/2008
GM will not pay for the tech's time. It's up to the dealership on how the tech time is dealt with since AC Delco won't pay it either. We haven't come up with any good solution and I think usually just internal the time. Customer's kept happy this ...

TRANSAXLE WARRANTY - 06/16/2009
... number 19184051 on 5-8-9 in a 2003 Vibe(5y2sl62833z460954) and there is some controvesy as to the warranty. In P&P is seems to state that manual transmissions are covered 12/12. and On a part reference sheet I got from the parts reps it seems to state...

Re: TRANSAXLE WARRANTY - 06/16/2009
I'D BE GOING TO WITH THE PARTS DEPT.

Re: TRANSAXLE WARRANTY - 06/19/2009
P&P Article 1.1.3.2.1 GM Service Replacement Powertrain and GM Performance Parts Limited Warranty... under "Policies" ... "NOTE: See warranty certificate for specific coverage. The GM Goodwrench Transmission Limited Warranty Statement provides warranty...

Serta Transmission Warranty - 07/20/2009
I am looking for the specifics on the Serta Transmission Warranty. If anyone could help.

Re: Serta Transmission Warranty - 07/20/2009
In P & P article 1.1.3.2.1 has the warranty information and paperwork to give to customer.

Brake warranty memo - 07/21/2009
Did GM just send out a memo recently clarifying brake warranty? Specifically, what is covered at/up to what mileage? I have searched and cannot find it - any help would be great! Thanks in advance!

Re: Brake warranty memo - 07/21/2009
#05-05-22-002E: Disc Brake Warranty Service and Procedures - Lateral Runout (LRO), Rotor Pulsation, Pads, Wear, Noise, Refinish, Clean-Up, Corrosion, Squeak, Grind, Groan - (Jul 16, 2009)

Re: Serta Transmission Warranty - 07/21/2009
We got in touch with DBC (which actually helped) and found out that the warranty is 3 years 100,000 miles if replaced during the 3years/100,000 miles then the customer gets the remainder or 12/12 whichever is greater. Then if replaced during the 12/12...

Re: Brake warranty memo - 07/21/2009
That's the one! Thanks so much! :)

Re: Brake warranty memo - 07/23/2009
Keep in mind that bulletin 05-05-22-002E applies to Saturn vehicles ONLY. Bulletin 00-05-22-002L (Disc Brake Warranty Service and Procedures) applies to GM cars and trucks. Updated March 2009.

Re: PARTS WARRANTY - 07/29/2009
Same, always a 2nd RO.

PARTS WARRANTY - 05/28/2009
WE HAVE A 2008 UPLANDER IN WITH 16594 MILES, TOWED IN FOR NO CRANK. TECH FOUND THE STARTER INOP, TECH REPLACED STARTER, BUT THE VAN WOULD NOT RESTART, FOUND THE NEW STARTER FAULTY ALSO. REPLACED WITH A NEW STARTER--CONCERN CURED. SHOULD I DO THIS ON ...

Re: PARTS WARRANTY - 05/28/2009
THIS WOULDN'T BE A PARTS WARRANTY TYPE "B" AUTH "G" BECAUSE THE VEHICLE SHOULD STILL BE UNDER FACTORY WARRANTY. I WOULD GET YOUR SM INVOLVED, BUT I'D PROBABLY USE ONE LINE FOR EACH STARTER, USE AUTH "B" FOR REPEAT REPAIRS AND FORE WARN YOUR DVM ABOUT...

Re: PARTS WARRANTY - 05/28/2009
Yes, B auth, but I'd put the part and labor on a separate work order, signed by my S.M.

Re: PARTS WARRANTY - 05/28/2009
We always put part warranties on a second repair order and they are signed by the service manager.

Re: PARTS WARRANTY - 05/28/2009
We too always have a second repair order written up.

Re: PARTS WARRANTY - 05/29/2009
I've put this type of claim in both ways.... both parts on one RO with service manager sig & B auth (not claim type B), as well as separate RO & labor. Seems the separate one always gets paid the 1st time & I end up Hrouting the claim if both parts are ...

Warranty Payments - 06/01/2009
According to the recent memo regarding warranty claim processing we are still going to submit warranty through our DSP. Am I understanding correctly that it is not going to generate payments or rejects until the process is approved through the court...

Re: Warranty Payments - 06/01/2009
THAT'S MY UNDERSTANDING AND IF YOU SUBMIT THROUGH WINS E-CLAIMS YOU WON'T BE ABLE TO SUBMIT TIL COURT GIVES "GREEN LIGHT"

Re: Warranty Payments - 06/01/2009
Where did you see this memo?

Re: Warranty Payments - 06/01/2009
We are taking that message just as you are. We assume no credits this week.

Re: Warranty Payments - 06/01/2009
GlobalConnect Message A_0000000835: Warranty Claims Processing

Re: Warranty Payments - 06/01/2009
... GM REP AND HE SAID THAT ONE OF THE FIRST THIS THEY ARE DOING IN COURT IS GETTING PERMISSION TO PAY WARRANTY CLAIMS. HE SAID HE DOES NOT THINK WE WILL SEE CLAIM MEMO THIS WEEK, BUT SHOULD NOT TAKE TO LONG. E-CLAIM IS SHUT DOWN, BUT WE HAVE ARKONA AND...

Re: Warranty Payments - 06/02/2009
There is no credit memo today. However on the gm website GM.COM there is a article in the news section that says they have gotten approval to pay dealer open accounts including all warranty and incentives.

Re: Warranty Payments - 06/02/2009
WINS HAD BEEN RESTARTED!! This saves me a lot of grief of holding all this paper work for payment!

Re: Warranty Payments - 06/02/2009
GlobalConnect Message: A_0000000839 Re-Start of Warranty Claim Processing

Re: Warranty Payments - 06/02/2009
Only down one day!!!! That wasn't so bad.

Re: Warranty Payments - 06/03/2009
And we are up in running. Did anyone else have there claims from Tues. paid? The message says that cutoff would be at 3 pm. Tues. for cycle 010 but none of mine paid. I entered via WINS E-file and R&R.

Re: Warranty Payments - 06/03/2009
We got out credit memo, but we don't apply only thru E-Claims. And it did pay claims from 6-1.

Re: Warranty Payments - 06/04/2009
I rec'd my credit memo 010 yesterday, 6-3-09 and it did pay. It usually comes on Tuesday. Also we did get a good letter : )

2009 Warranty Administration Survey - 06/04/2009
At J&L Warranty Pros we are continually striving to improve your membership. Please take a few moments to share your thoughts, tell us how we are doing, and see what other members are saying. The survey will cover: - Warranty topics of interest - Benefits...

REPLACING KEYS UNDER WARRANTY - 06/09/2009
... THERE THAT STATES GUIDELINES. IN MY OPINION, KEYS ARE A MAINTANANCE ITEM AND ARE NOT COVERED UNDER WARRANTY. SVC MGR STATES IF THE KEY IS POOR IN WORKMANSHIP OR DEFECTIVE IT SHOULD BE WARRANTY. I TOLD HIM AT NEARLY 20,000 MILES YOU THINK SHE WOULD HAVE...

Re: REPLACING KEYS UNDER WARRANTY - 06/10/2009
Our un-official policy is that unless we are fairly sure it's a damage issue, we assume it is not. In this instance we'd probably warranty the key and note on the r.o. or claim "for customer satisfaction". Covers everybody that way!

Global Warranty - 08/12/2009
Did you know you could find global warranty in global connect under the service workbench and that it appears to be what the active global warranty interface will be, with exception of it is not currently active. You can play around with it though to...

Re: Global Warranty - 08/12/2009
I looked under service, I dont seem to have it .... is it actually listed as "Global Connect" ???

Re: Global Warranty - 08/12/2009
It's about time! I've been checking periodically to see if it would be active. Really do need the practise!!

Re: Global Warranty - 08/12/2009
It is Global Warranty Management (US). Claims will not go through the system yet but you can fart around in there with out stinking things up!

Re: Global Warranty - 08/12/2009
I attempted to get in and once again I got the fatal exception message. Any suggestions?

Re: Global Warranty - 08/12/2009
Mine won't work. When I click on the link I get an error page saying "Unexpected Authentication Challenge". I've seen it listed under the service workbench for some time, but have never been able to access it.

Re: Global Warranty - 08/12/2009
Yup, that's the one.

Re: Global Warranty - 08/12/2009
I do not know I just checked mine again. I was able to get in. I had tried a while back and got error messages but today it lets me in and even generate claims, I get a error when i hit submit, and no reports are actually generating but you can see ...

Re: Global Warranty - 08/12/2009
... click on support, then on the right side there is a link in the Alerts box for GM Global Warranty Release information. Has a pdf users guide that has instructions on using the Reynolds interface and some screen shots also. Lists a U.S. release date...

Re: Global Warranty - 08/12/2009
You must be part of a "test group". !! I've forgotten more than I learned when all this began. I'll have to go through the courses again. The J & L tips are handy, but I need to get that "hands-on" experience.

Re: Global Warranty - 08/12/2009
I KNOW SEE IT LISTED UNDER THE SERVICE - BUT WHEN I CLICK ON IT IT TELLS ME TO GO TO THE GLOBAL CONNECT HOME PAGE & CLICK ON THE SERVICE & THEN CLICK ON GLOBAL WARRANTY MANAGEMENT (AGAIN) GOING IN CIRCLES & NOT GETTING ANYWHERE

Re: Global Warranty - 08/13/2009
I had a visit from my AVM late yesterday and asked about Global Warranty. He says that it won't be launched this year. It has apparently been put on hold again. Ah well, put those books away for now....

Re: Global Warranty - 08/13/2009
"General Motors is pleased to announce the new Global Warranty Management (GWM), which will replace the existing WINS system with a common, global solution. This new, web based system, which is currently operational in five regions around the world,...

Re: Global Warranty - 08/13/2009
I mentioned that to him. He stood by his statement. I guess we'll see if the right hand knows what the left is doing!

Re: Global Warranty - 08/13/2009
There is also a message from the end of July with the same dates!?!

Re: Global Warranty - 08/13/2009
THANX EVERYONE ...EVERY BIT OF INFO. ON THE PENDING "CHANGE" REALLY HELPS...

Re: Global Warranty - 08/18/2009
[quote] Mark: Mine won't work. When I click on the link I get an error page saying "Unexpected Authentication Challenge". I've seen it listed under the service workbench for some time, but have never been able to access it. [/quote] That's what I get ...

Re: Global Warranty - 08/19/2009
From the parts that are on here it looks pretty easy. Biggest Difference is the failure codes are much different and there are several not listed. This part is disappointing since I already have FC memorized, now we'll have to start over.

Re: HYBRID WARRANTY - 08/19/2009
Is there a document for hybrids like the one for powertrain coverage?

Part Warranty - 09/02/2009
My Parts Manager ask me a question today that I am not sure about. When we replace a part under a parts warranty does the new part get a new 12/12 warranty or only the remaining time and mileage for the defective part.

Re: Part Warranty - 09/02/2009
since it is a new part it should carry the new part guarantee of the 12/12.

Re: Part Warranty - 09/02/2009
[quote] Mike Mudd: since it is a new part it should carry the new part guarantee of the 12/12. [/quote] UNLESS.... there is more basic warranty left. Then it is warrantied until the end of the 3/36 period.

Re: Part Warranty - 09/02/2009
It was sold over the counter with no factory warranty left on the vehicle. I agree if its a new part it should have a new 12/12 with it. If a part is installed during the 36/36 it has the remainder of the 36/36 or 12/12 which ever is greater. The parts...

Re: Part Warranty - 09/08/2009
[quote] johnson chevy: The parts manager thinks the warranty runs out after 12 months from the time the original part was sold. I say he gets 12 more months from the time the part was replaced. [/quote] I say you are correct. All Parts are covered...

Part Option discrepancy as reg. Warranty - 09/21/2009
Just wondering where it shows to submit the part option discrepancy claims as regular warranty claims as it states in the Sept. newsletter under the Transportation Claim update for Feb? When I check the online version of the P & P it still states to...

Re: Part Option descrpancy as reg. Warranty - 09/22/2009
I think the difference is a part option descrepancey would be like the wrong color floor mats in the veh. and a transportation claim would be missing floor mats.

Re: Part Option descrpancy as reg. Warranty - 09/24/2009
... in the Remarks Section. Reimbursement for parts & labour will be accomplished by submission of a warranty claim. ...

Re: Part Option descrpancy as reg. Warranty - 09/24/2009
Thanks Christalyn and Kristen for the clarification =-)

Global Warranty Mgmt access FIX - 09/25/2009
They now have a fix for any of you who are receiving this message while attempting to access Global warranty Mgmt. through the Global Connect web site. "Unexpected authentication challenge". Contact the HELP desk at 888-337-1010 and reference case...

Re: Global Warranty Mgmt access - 09/25/2009
Yes, I get the same message day after day. I would like to start browsing through the site and learning more, but not to be. I asked my AVM about it and got the answer that the site isn't ready. Now, no rep.... I guess we watch for up-dates.....

Re: Global Warranty Mgmt access - 09/25/2009
Have same statement. Was told that a portal issue is causing this. We contacted a guy by the name of Peter Joslyn email: peter.joslyn@gm.com. May be try emailing him to see what is up.

Re: Global Warranty Mgmt access - 09/25/2009
I was figuring that it was just being kept "off limits" until Global Warranty actually launches for your area. If you do get access ahead of time let us know. I'd like to have a look around too!

Re: Global Warranty Mgmt access - 09/28/2009
I am able to get into global warranty. We changes some settings on out fire wall and then I was able to get in however this may have been coincidence. When you go in you can build a claim but the submit is not active and you can see where reports are...

Re: Global Warranty Mgmt access - 09/28/2009
Peter Joslyn was also emailed from this dlrshp. but no response. Christalyn: Can you find out what was changed on your firewall. Our IT dept may be able to help me. Thanks for your help.

Re: Global Warranty Mgmt access - 09/28/2009
I do not know what they changes I know that we updated our system ("beracuda web filter") and then it was working. Like I said it could have been complete coincidence for all that we know.

Global Warranty Management - 10/01/2009
With the new system, will service advisors be submitting the claims or will the Warranty Clerk still be submitting them? We have been taking the GM training modules on the new system and are unsure who is doing what now. Thanks for you help!

Re: Global Warranty Management - 10/02/2009
Would still be up to how your dealership does things. My understanding from the training I've done is that the advisor will have the ability to assign the complaint code at write-up, which will also give them other questions to ask the customer to further ...

Re: Global Warranty Management - 10/05/2009
Thank you Mark!! I appreciate it!

Re: Global Warranty Management - 10/13/2009
Anyone completed the Global Warranty Training yet? How long did it take? Also, when are we going to be using the new system & eliminating WINS? Just wondering how long I have to train myself on this new way of submitting claims.....

Re: Global Warranty Management - 10/13/2009
YOU MAY WANT TO PRINT OUT .... G_0000036855 GLOBAL WARRANTY MANAGEMENT SYSTEM DEPLOYMENT AND TRAINING --- IT HAS ALOT OF INFO, DOESNT SAY "HOW LONG" THE TRAINING TAKES BUT GIVES ALITTLE MORE INFO --- I AM HOPING ALL THE BUGS WILL BE OUT BEFORE IT HITS...

Re: Global Warranty Management - 02/03/2010
I am trying to clean up the claims that were never accepted before converting to GWM, most of them have worked (eventually) except the car rentals & towing. I tried to do a adjustment on the existing claim & after all info is says "converted transactions ...

More Global Warranty questions - 02/03/2010
Forgive me - not only just switched to Global Warranty, but also with our in house software. After you submit your claims and they are accepted for payment, when does the payment show up? Meaning, under the WINS, you would get statements on Tues and...

Re: More Global Warranty questions - 02/03/2010
Go to Reconcile Results Tab (3rd one on top) & go to View Transaction Summary Report. Then type in the date you input the claims & click either the View PDF or Download Excel button to get your report. What ever claims were accepted will be paid the ...

Re: More Global Warranty questions - 02/03/2010
I just submitted claims yesterday like you said, I did see the report like you said. Will the payment be on the "open account" thru GM? I did not see anything this morning if that is where it is sent to. I have a call in to our in house software people ...

Re: More Global Warranty questions - 02/03/2010
Yes it comes on the open account as often as you input, so if you input daily, you will get paid daily.

Re: More Global Warranty questions - 02/03/2010
I...

Re: More Global Warranty questions - 02/03/2010
These payments are not readable thru the txnsumm report it is an unreadable source. The payments come through on a vendor invoice and say regular gm warranty underneath in the comments.

Re: More Global Warranty questions - 02/03/2010
I don't see anything like that on my end. I called GM Global Connect too, they were really of no help.

Re: Global Warranty Management - 01/28/2010
Does anyone know where the WCC codes go for the new GW? I thought I saw something in training, but can't find it now. I have a WCC for a recall. The old WINS system, you would put it in as the "fail code". I'm assuming that's not the case anymore ...

Re: Global Warranty Management - 01/28/2010
I think there is a calibration field opens when you use a labor op that would require the use of a WCC or any other type of required calibration ex Battery Code

Re: Global Warranty Management - 01/28/2010
I'm trying to use our in house system, Autosoft, which is supposed to integrate to GM. Unfortunately, I don't see any of these boxes, tabs, etc. I honestly don't think our own software company is going to be able to handle this. I see nothing for us ...

Re: Global Warranty Management - 01/28/2010
You might want to call Auto Soft and see if they can provide you any assistance. If not you can always use the GWM tool itself. It may take a little longer to enter the claim but at least you can submit them to GM

Re: Global Warranty Management - 01/28/2010
... screen listings of classes you can take. The ones that we used are as follows: Set up GM Global Warranty Management Perform GM Warranty Payment Processing Create & Submit GM Warranty Transactions Hope this helps...

WARRANTY CORE - 01/21/2010
WHEN RETURNING A CORE UNDER WARRANTY ON GLOBAL.WPC HAS REQUESTED THE ENGINE BACK.DO WE WAIT AND SEE THE CREDIT MEMO FOR PAYMENT BEFORE WE CAN RUN A CORE RETURN. AND ON GLOBAL AFTER THE JOB CARD IS CLOSED,DO I GO IN AND ADD THE LABOR OP Z2700 AND THE...

Re: Global Warranty Management - 01/22/2010
Crazy question, we are on Reynolds & Reynolds system, to process a warranty claim for the new GWM any customer pay lines have to be entered also with labor op, claim type & all the good stuff? If so, what are you guys using for customer pay labor op?...

Re: Global Warranty Management - 01/22/2010
I have not had to claim customer pay. I just claimed my warranty with no problems

Re: Global Warranty Management - 01/22/2010
Every job card that has customer pay and warranty pay on the same invoice has lines when claiming warranty that I have to input something to get by.

Re: Global Warranty Management - 01/22/2010
I use auto mate and I can submit each line separately. So I just submit the warranty lines and do not submit the Cash lines. If you submit the claims in a batch you might run into a problem. Not sure how your system works though. I have been on GWM since...

Re: Global Warranty Management - 01/22/2010
I don't either, wish I had someone here to stand over my shoulder & let me know if I am doing it right, I am not that confident in myself right now.

Re: Global Warranty Management - 01/22/2010
If you use a DMS system just hope they provide some type of training. The GM training is really not that helpful if you have a DMS.

Re: WARRANTY CORE - 01/22/2010
You don't use the labor op z7200 anymore you go into GWM and do a ADD credit for the core amount. You claim it under Misc amounts. If you use GWM you should know right away if the claim paid you should not have to wait for the trans summary report. Most ...

Re: Global Warranty Management - 01/22/2010
... today is the first day I feel like I am getting it. I used the info from JL, Reynolds, GM and my Warranty specialist to get the info I needed. About the cash/warranty you should call someone at Reynolds that should not do that. Or maybe check with who...

Re: Global Warranty Management - 01/22/2010
[quote] GMNL16173: Crazy question, we are on Reynolds & Reynolds system, to process a warranty claim for the new GWM any customer pay lines have to be entered also with labor op, claim type & all the good stuff? If so, what are you guys using for customer...

Re: WARRANTY CORE - 01/25/2010
IM USING GWM ITS NOT BAD THANKS FOR THE HELP

Re: Global Warranty Management - 01/27/2010
I know I read somewhat about diag time but can't find it. A labor op pays .3 to perform & .3 to diag, I enter .3 in regular hrs & .3 in other hrs & everyone of these reject. Then I go into GWM to correct & no matter where I put .3 diag it won't accept ...

Re: Global Warranty Management - 01/27/2010
Has anyone that is currenty using Global Warranty also have Autosoft as their in house computer software?

Re: Global Warranty Management - 01/27/2010
I have Auto Mate.

Re: Global Warranty Management - 01/27/2010
If the labor time guide gives time for Diagnosis you should be able to claim the .3 in the diagnosis field.

Re: Global Warranty Management - 01/27/2010
More GW questions: In the old WINS system, the complaint code/fail code for a rental vehicle or shuttle was MJ/98. What are you supposed to use for the new complaint code/cause code under GW? Can you tell we're switching over now??

Re: Global Warranty Management - 01/27/2010
For a Rental or shuttle you just add the amount to the line. You don't have to use a seperate labor op anymore. The system I use has a Misc amounts screen. GWM has them listed when you create the claim.

Re: Global Warranty Management - 01/27/2010
Thanks! This forum is going to be a wealth of knowledge, well worth being a member! We are in the process of switching over right now - yikes! I'm sure I will have more questions as time goes on. Thanks again!

Re: Global Warranty Management - 01/06/2010
... claims. [/quote] Wondering if there will no longer be any H-routing? We recently were assigned a warranty specialist who handles our H-routes (not the AVM). How will this change? I know there is a place for wholesale authorization in GWM. Does this...

Re: Global Warranty Management - 01/07/2010
There is still H-route. What is changing is the fact that our FOM no longer can autho them. The FOM can view them but H-routes go to the specislist and be autho.

Re: Global Warranty Management - 01/07/2010
[quote] h&kchevy : [quote] Mark: Fri Jan 8th is our last day to be able to H-route claims. [/quote] Wondering if there will no longer be any H-routing? [/quote] Sorry, meant the 8th is our last day to submit H-route claims through WINS before the ...

Re: Global Warranty Management - 01/04/2010
... He is supposed to be getting back to us. Great questions! I can't wait to see what the Global Warranty people say that are on it already!...

Re: Global Warranty Management - 01/04/2010
You can not submit claims for the last 3 days the week before your switch over date. Our FOM sent the info with our switch date. As an example -our switch date is Mon. Jan 18. Fri Jan 8th is our last day to be able to H-route claims. Wed. Jan 13th ...

Re: Global Warranty Management - 01/05/2010
Who is your vendor? We summited everything we could before going on, made things a lot easier. Our Service Manger went to a meeting about a week to week and half before we launched and a lot of things were explained to him. Anything that had already ...

SALVAGE -WARRANTY BLOCK VEHICLES - 01/05/2010
HAVING A "BRAIN CRAMP" TODAY..... I WANT TO THINK THAT ON SALVAGED/WARRANTY BLOCK VEHICLES - THE ONLY THING WE CAN STILL DO IS PERFORM RECALLS (IS THIS CORRECT)

Re: Global Warranty Management - 01/05/2010
Our vendor is ASI - I'm not sure where we are with them at this point in trying to get this handled. Now our rep says Feb 1st for switchover - I asked him why everyone is different in dates. He says it is when the rep decides to do it, and since he ...

Re: SALVAGE -WARRANTY BLOCK VEHICLES - 01/05/2010
THAT IS THE WAY I HAVE BEEN TOLD, AND I DOUBLE CHECKED P&P -- YOUR RIGHT

Global Warranty Management - 12/30/2009
Does anyone know when GWM is expected in the north central to start? We are still on WINS. I thought there was a memo or something a while back about when everyone would be required to switch over. Just curious, I have to finish the training if it's ...

Re: Global Warranty Management - 12/30/2009
Check with your service mgr or F.O.M. Our service mgr. received an email from the F.O.M. with a list of dates and information. It looks like the list we received does show the full North Central Region so if you want to tell me what dealership you're ...

Re: Global Warranty Management - 01/12/2010
We never received the email but have found out that we are going live so to speak Monday the 18th. Our service advisors have no training. Pray for us on Monday. Is going to be a long couple of weeks.

Re: Global Warranty Management - 01/12/2010
We have been on GWM since Sept, We had just switch over to auto soft from reynolds and reynolds and I was still trying to get use to that when we switched to GWM, so it was a little confusing for me trying to get used to two new systems at the same time. ...

Re: Global Warranty Management - 01/12/2010
How long is the training for GM GLobal? I haven't started it yet. We switch Feb 1. Last day to submit claims on WINS for us is Jan. 22.

Re: Global Warranty Management - 01/18/2010
We went live last Monday and I have been pretty lost since! Throw out your CC/FC sheet it is no good now. Not sure what system you are on, but Reynolds has the new CC/FC listed.

Re: Global Warranty Management - 01/13/2010
Being on the west coast, we in Washington will be among the last to enter the fray.... I've done the 13 hrs of training, but that was way back when all this was originally announced. I have started over with all the new up-dated training and have made ...

Re: Global Warranty Management - 01/13/2010
BRIAN.... I WAS TOLD TO WAIT ON THE TRAINING UNTIL THIS MONTH WHICH I HAVE STARTED, BUT AS FAR AS THE REST OF MY CREW (JUST LIKE YOU) NEED TO GET OFF THEIR DUFFS ALSO, i THINK THEY ARE WAITING FOR ME TO "JUST SHOW THEM" WHAT THEY NEED TO DO - BUT I AM ...

Re: Global Warranty Management - 01/13/2010
I've gone to GMTRAINING.COM and printed off each of the course volumes in VWGWM.A7W, and after printing them, do the course. I've made a binder with all the modules filed for reference.

Re: Global Warranty Management - 01/13/2010
THANKS BRIAN FOR THE INFO...... I AM IN CALIFORNIA (BAY AREA) SO WE ARE IN THE LAST GROUP ALSO -- HOPEFULLY THEIR GETTING MOST OF THE BUGS OUT BEFORE WE HAVE TO GO ON.

Re: Global Warranty Management - 01/13/2010
... good to take. Help a lot with setup of GWM. Also the people it will effect the most will be the Warranty Admin. With us nothing else has changed besides the way we put on warranty....

Re: Global Warranty Management - 01/14/2010
RADLEY GALS: WE ARE ON REYNOLDS ALSO, DID YOU FIND THE TRAINING THRU "MY REY REY" -- I LOOKED THERE BUT MAYBE NOT LOOKING IN RIGHT PLACE.... WHERE DID YOU FIND IT ??

Re: Global Warranty Management - 01/14/2010
... On the right side of the support page is an orange box for alerts. One of them says "GM GLOBAL WARRANTY RELEASE". If you click that link takes you to a page with manuals and links to the on line training. We did our conversion this moring-not bad...

Re: Global Warranty Management - 01/14/2010
... ON RU ONLINE BUTTON THAT IS ACROSS THE TOP, USING THE RED SEARCH KEY YOU CAN THEN TYPE GLOBAL WARRANTY INTO THE KEYWORDS BOX & THE 3 PRE-RECORDED MODULES WILL SHOW. CLICK ON THE GREEN ARROW POINTING RIGHT & IT WILL LOAD & BEGIN. GOOD LUCK EVERYONE!...

Re: Global Warranty Management - 01/14/2010
YOU GUYS ARE ALL AWESOME, THANKS FOR ALL THE INFO. IM A LITTLE NERVOUS ABOUT THE SWITCH OVER, AND IT SEEMS LIKE NO ONE HERE IS EVEN THINKING TWICE ABOUT IT. ALL THIS INFO. ON WERE TO FIND THE TRAINING REALLY HELPS....

Re: Global Warranty Management - 01/15/2010
Anyone who has taken the training for this on GM training.com - do you know what the course numbers are? Meaning, which ones do you have to take? I want to make sure I don't miss any, and I am trying to start taking them now as we speak. Any help would ...

Re: Global Warranty Management - 01/15/2010
I'm in the middle of the courses and use vwgwm.a7w - Global Warranty System Foundation Training for Service Managers and Warranty Administrators. Contains all thirteen modules. "Catalogue", "Catalogue Search", put in course number. Brian

Re: Global Warranty Management - 01/15/2010
Brian - how do you print the course modules? I have a guy from GM training on the phone and he has no clue

Re: Global Warranty Management - 01/15/2010
In GMTRAINING.COM,RESOURCES, Dealership Training Resources, then scroll down to the listing for Global Warranty Modules. I have done one at a time, and done the module as they are printing.

Re: Global Warranty Management - 01/15/2010
Thanks Brian! You were a big help - GM training help desk was not :( I am on my way and training with the handouts as we speak :) Thanks again!

Re: Global Warranty Management HELP - 01/18/2010
ITS the 18th and we are Live!!! i have new CC/FC sheets but no where on here is there info on what who be (old style MJ-98 or MG-99) Any help who be really great. thanks in deep in Michigan Dan

Re: Global Warranty Management - 10/14/2009
Where would I find this document? Thanks! [quote] Rhonda: YOU MAY WANT TO PRINT OUT .... G_0000036855 GLOBAL WARRANTY MANAGEMENT SYSTEM DEPLOYMENT AND TRAINING --- IT HAS ALOT OF INFO, DOESNT SAY "HOW LONG" THE TRAINING TAKES BUT GIVES ALITTLE MORE...

Re: Global Warranty Management - 10/14/2009
You need to go into Global Connect, scroll down to message area to "Search Messages" - then on the right side of the next screen you will see Ref#.... type in G_0000036855 hope this helps

Re: Global Warranty Management - 10/14/2009
Thank you Rhonda!

Re: Global Warranty Management - 10/15/2009
Thanks Rhonda! I missed that one because I was on vacation that week! That document will be very helpful.

Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 10/20/2009
I have tried connecting to that website several times -- never connects thru, is there any other links to that info ?? WE HAVE A VEHICLE IN OUR SHOP NOW & DONT KNOW WHAT IT COVERS

Re: Global Warranty Management - 10/22/2009
I AM JUST STARTING TO LOOK AT THE GLOBAL WARRANTY MODULES - (SINCE IM ON THE WEST COAST - WE DONT GO ON UNTIL MARCH 2010)ALL I SEEM TO COME ACROSS IS "POWER POINT PRESENTATION" MODULES, NO TESTS-JUST THE PRESENTATION ..... IS THAT ALL THERE IS ????

Re: Global Warranty Management - 10/22/2009
Once you're in training do a course search for "warranty" and it will come up. The course# and name are: VWGWM.A7W Global Warranty Management System Foundation Training. I've been going through it, it's not too bad.

Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 10/27/2009
The Certified Operations Guide is now available within GlobalConnect. Access the Sales Workbench, select Certified Used Inventory System, click on GM CUV/CPO Resource Center, click on Dealer Resources and then Operation Tools. The CUV Operations Guide ...

Global Warranty - 10/28/2009
I was wondering if anyone has started using the new Global Warranty system?

Re: Global Warranty - 10/29/2009
Not yet. All the messages we get say we will be starting this fall. Well, it's fall, and no idea when we start using it. Who should we ask? We have a new DVM/AVM Fixed Ops person who we haven't met yet... and I think he has a bunch more stores than ...

Re: Global Warranty - 10/29/2009
WE ARE SUPPOSE TO START NOVEMBER 9TH. THATS PER AN EMAIL FROM OUR AVM. THAT IS PRETTY MUCH EVERYONES DATE HERE IN CENTRAL NEW YORK STATE. I AM HOPING IT IS GOING TO BE FOR THE BETTER CHANGING OVER. THE TRAINING CLASSES SEEMED TO REALLY HELP--I JUST ...

Re: Global Warranty - 10/29/2009
If anyone is on Reynolds, they have a good training module on their web site my.reyrey.com It shows actual step by step screens, I learn allot more from that then GM.

Re: Global Warranty - 10/29/2009
THANKS TONIA FOR THAT INFO ... WE ARE ON REYNOLDS & BEING IN CALIFORNIA WE ARE THE LAST TO GO ON, SO I AM TRYING TO FIND ALL TRAINING INFO I CAN & LISTEN TO ALL THE COMMENTS OF ALL OF THOSE GOING ON SOON -- HOPEFULLY BY THE TIME WE GET ON, ALL THE BUGS ...

Re: Global Warranty - 10/29/2009
... left after Feb. Let the insanity begin!!! LOL GWM Deployment The US launch of the new Global Warranty Management System will begin on October 12, 2009 and continue thru April, 2010. The deployments will be by region as follows; Northeast region -...

Re: Global Warranty - 10/29/2009
Thanks Mark! As usual, you come through with the needed info! If we are not a DMS interface user, will we simply start using GWM manually like we do with WINS? And will WINS be phased out (in case we have rejected claims), or will it be cut off completely? ...

Re: Global Warranty - 10/30/2009
... by General Motors prior to conversion will need to be re-created and submitted using the new GM Warranty Global Mgmt. software after conversion.}} --Sounds like when you make the switch any claims "hanging out there" get lost. I would assume it's the...

Re: Global Warranty - 10/30/2009
Here in Virginia we are going on to Global as of Nov. 9th. We have been told that today (Oct. 30) is the last day we can put on H-routed claims and Nov. 4 is the last day we can put on regular claims. We have also been told that we start switching over ...

Re: Global Warranty - 11/06/2009
... 16 with the last day to submit to wins Nov. 11. I have been taken a 13 course module on global warranty and I'm starting on module 10 today. Its a lot of good information. I'm still having problems getting used to the auto soft and I'm not really sure...

Re: Global Warranty - 11/06/2009
In previous discussions many of us, including me, had the link for Global Warranty in GM Global Connect but would get an error message when clicking the link. --Just wanted to mention that mine now actually accesses Global Warranty so you may want...

Warranty Credit Memo - 11/10/2009
Anyone else have old claims that are paid showing up on your current memos as a reject?

Yet Another Part Warranty Question - 11/10/2009
1997 Camaro with a no start concern, smells fuel. Tech found fuel pump failed & had been replaced by the customer in 2003 with a lifetime part. Tech had to cut off stabilizer links to lower tank & also fuel line broke during the removal of the tank. ...

Re: Global Warranty - 11/10/2009
Would like to hear form anyone that has started the claims on global warranty. We started Nov 9th....I put 3 rejects on in dealerworld and they were paid. Now I am going in 3651 and put on a few regular claims to see how it goes.Please anyone that started...

Re: Yet Another Part Warranty Question - 11/10/2009
I WOULD THINK THE CUSTOMER WOULD HAVE TO ABSORB THE EXTRA IF IT ISNT NORMALLY THE PROCEDURE FOR THAT PART REPLACEMENT

Re: Warranty Credit Memo - 11/10/2009
I'm not having old ones do that. I have current ones that are showing a paid dollar amount, but the line directly below it shows either a rej code or in review. The worst c.m. score I've ever gotten. They dinged me every time, but I did get paid. At least ...

Re: Yet Another Part Warranty Question - 11/10/2009
As the vehicle is 12 years old, it is bound to have worn, brittle, cracked or leaking parts on it. GM's parts warranty only covers the failed part in these circumstances. The service advisor should tell the customer "up front" that damage due to age of...

Re: Yet Another Part Warranty Question - 11/11/2009
Mike, do you know of any written policy regarding this so I can show my Service Manager? Also, the stabilizer links had to be cut off to remove the tank. Is that part GM responsibility?

GLOBAL WARRANTY!! - 11/11/2009
I CONVERTED OVER TO GLOBAL WARRANTY ON MONDAY (NOV 9TH). JUST WONDERING IF ANYONE KNOWS WHERE WE ARE SUPPOSE TO PUT DTC'S WHEN SES LIGHT IS ON. WE WERE SUPPOSE TO PUT THEM IN AS THE FAILURE CODE BEFORE BUT WITH THE NEW SYSTEM YOU ARE ONLY ALLOWED 4 NUMBERS...

Re: Global Warranty - 11/11/2009
Currently on ADP, still using Wins, we are not starting Global Warranty until Late March as per our DVM, in California.

Re: Yet Another Part Warranty Question - 11/12/2009
A parts warranty is precisely that. The warranty that the manufacturer offers the purchaser for covering defects in material or workmanship of that specific part. If the part itself fails, it's covered. If parts around it fail they are not covered as...

Re: GLOBAL WARRANTY!! - 11/12/2009
I"m not on Global but from the training I've done I would think it goes in the cause code description area.

Re: GLOBAL WARRANTY!! - 11/12/2009
IT ONLY HAS 4 DIGITS---BUT THE STC CODES ARE 5. IT STINKS HAVING TO LEARN MY JOB ALL OVER AGAIN. I FEEL LIKE MY HEAD IS SCRAMBLED EGGS FROM THIS NEW GLOBAL WARRANTY.

Re: GLOBAL WARRANTY!! - 11/12/2009
Nicole, From the training and the poking around I've done in the online version of Global there's the field for the cause code, then a field for cause description in which you type in the tech comments (or your DMS brings over what's typed on the RO). ...

Re: Yet Another Part Warranty Question - 11/16/2009
Thanks Mike! I agree with your position, and was just hoping I could come up with something on paper to sway the service manager. I appreciate your response.

Re: GLOBAL WARRANTY!! - 11/16/2009
We are wondering if anyone knows how we are getting paid on PDIs now that we have moved to Global Warranty. We have gotten several claim memos but have not been paid for any PDIs since 11/05/09. If anyone knows please help.

Re: Global Warranty - 11/16/2009
Here in Va we have started using GWM with Reynolds & Reynolds. So far no real big issues. The few that we did have we called DBC and actually received some good information. Seems like they may be getting their act together. Our only issue right now is ...

Re: GLOBAL WARRANTY!! - 11/17/2009
... We are wondering if anyone knows how we are getting paid on PDIs now that we have moved to Global Warranty. We have gotten several claim memos but have not been paid for any PDIs since 11/05/09. If anyone knows please help. [/quote] I had to call the...

Re: GLOBAL WARRANTY!! - 11/18/2009
Nicole, We also went on global warranty monday but my service manager was out and didn't want me to do any until he got back yesterday. We did 7, 2 were accepted and paid, 1 rejected and 5 came back unaccepted. The 1 that rejected was for both front rotors...

Re: GLOBAL WARRANTY!! - 11/18/2009
TERESA MARIE---I DID THE SAME THING WITH THE LABOR. THE THINGS THAT I HAVE REJECTED FOR ARE THINGS THAT I SHOULD HAVE KNOWN IF I PAID ATTENTION TO THE SCREEN. I HAVE A COUPLE THAT SAY CLAIM CODE INVALID--IT WAS FOR A LOF FOR GMPP SMART CARE CLAIM. WHAT ...

Re: Global Warranty Management - 10/26/2009
[quote] Rhonda: I AM JUST STARTING TO LOOK AT THE GLOBAL WARRANTY MODULES - (SINCE IM ON THE WEST COAST - WE DONT GO ON UNTIL MARCH 2010)ALL I SEEM TO COME ACROSS IS "POWER POINT PRESENTATION" MODULES, NO TESTS-JUST THE PRESENTATION ..... IS THAT ALL...

Re: GLOBAL WARRANTY!! - 11/18/2009
[quote] Mark: Nicole, From the training and the poking around I've done in the online version of Global there's the field for the cause code, then a field for cause description in which you type in the tech comments (or your DMS brings over what's typed ...

Re: GLOBAL WARRANTY!! - 11/18/2009
Our area hasn't went global yet, we use the Reynolds & Reynolds system, does this get integrated or do I have to enter everything 2x's--into R&R & into global system?

Re: GLOBAL WARRANTY!! - 11/18/2009
I was able to download the cause/complaint codes list from this web site last week. I think it is on the Main page.

Re: GLOBAL WARRANTY!! - 11/19/2009
GMNL16173: The Reynolds & Reynolds system will integrate with Global Warranty (GWM). Tonia: Yes, we have posted a GWM Cause and Complaint Codes card that may be downloaded within the Reference Cards area (which is located on the left side of the hom...

Re: Global Warranty - 11/19/2009
See Global Message G_0000043246 (11/18/09) in regards to auto-PDI credit on vehicles invoiced to the dealership. Issue was due to GWM system problem.

Re: Global Warranty - 11/19/2009
... by General Motors prior to conversion will need to be re-created and submitted using the new GM Warranty Global Mgmt. software after conversion.}} --Sounds like when you make the switch any claims "hanging out there" get lost. I would assume it's the...

Re: Global Warranty Management - 12/30/2009
WE ARE IN NORTH CENTRAL AND WE ARE SCHEDULED TO GO GLOBAL FEB 22! NOT SURE WE'RE READY!

Re: Global Warranty Management - 12/30/2009
MARCIA.... YOU MAY WANT TO PRINT OUT MESSAGE G_0000036855 GIVES ALOT OF GOOD INFO --- I AM ON THE WEST COAST (CALIF) SO WE ARE ONE OF THE LAST ONES TO GO ON, HOPEFULLY ALL THE BUGS WILL BE WORKED OUT HOPE THIS HELPS

Re: Global Warranty Management - 12/30/2009
We are in SE Wisconsin - so if the information holds true, then it should be in February then. Glad it's February and not January - that's too hard to switch right after the end of the year accounting stuff! Thanks for all the responses everyone! Have ...

Re: Global Warranty Management - 12/30/2009
The memo we got from our FOM say Jan 25 for North Central region is the go live date.

Re: Global Warranty Management - 12/30/2009
The date varies depending on your dealership. I'm in Central Il. and our go live date is Jan. 18th, but other local dealers switch on different dates. Make sure and get the date from your F.O.M. so you switch at the right time. It's not the same for ...

Re: Global Warranty Management - 01/04/2010
I'm wondering if anyone who has already gone to Global Warranty can answer this... if I have any "old" claims still in WINS, will they just disappear? Will I still be able to submit them through WINS or will I have to resubmit them in GWM? How will...

REJECTION FOR NOT MASTER WARRANTY - 07/08/2010
... CODE: 800 REASON: Labor Code T5609 is not covered under a master warranty. STATUS: REJECTED CODE: 243 REASON: Reject 800 canno t be authorized and must be corrected. ...

Re: Pro-rated tire warranty question - 08/16/2010
anyone have any ideas?

Re: Pro-rated tire warranty question - 08/16/2010
Not for sure but I would think it is the price including the markup that gets pro-rated. That's what GM will pay off of so that's what I'd pro-rate off of.

Transfer Case Warranty - 08/19/2010
Can someone tell me if the warranty on a re-manufactured transfer case is 24 month- 24,000 miles?

Re: Transfer Case Warranty - 08/20/2010
Medium duty is 24 mo. parts and labor, 36 mo. 100,000 mi. for cars and light duty.

Re: Transfer Case Warranty - 08/20/2010
Thank you Brian! I thought it had changed

SATURN PARTS WARRANTY - 08/20/2010
I am trying to find info on the mark up of parts for Saturn vehicles, Thanks for any help

Re: SATURN PARTS WARRANTY - 08/21/2010
I always mark them up just like I do all the others and they pay just fine.

Warranty Rental VIN - 08/24/2010
I am totally frustrated each time I need the VIN of the rental car from our local Enterprise Agent. I have to call several times to get them to close out invoices so that I can get a copy. Seldom do the line totals add up to the correct amount. So, I'm ...

Re: Warranty Rental VIN - 08/24/2010
that has always been a problem with enterprise...i have had to call back several times when i worked for another dealer...and they were always adjusting their bills...but they have lots of turn over there too, just when they have a good manager they dont ...

Re: Warranty Rental VIN - 08/24/2010
Yes, their turnover is exceptional! The local outlet here goes through employees and managers faster than McD's! I wonder where they go?

Re: Warranty Rental VIN - 08/25/2010
I wonder where they go? They get jobs with GM in policy making!

Re: Warranty Rental VIN - 08/25/2010
that would be a good place for them...

Re: Warranty Rental VIN - 08/25/2010
Had to call 3 times for the last rental bill I got. Are they that busy?

Re: Warranty Rental VIN - 08/25/2010
One would expect that they are so busy they don't have time to process their paperwork. More often than not I'm calling three times for each request. Several times I have had my Service Manager call just to rattle their cage. No difference....

Re: Warranty Rental VIN - 08/25/2010
i hate to keep them for bills too feel like one time is enough.wonder how they keep up with their paperwork,what is closed and what is open and if the dealer has a copy of the bill..guess we will never know..

Re: GLOBAL WARRANTY: Rental Vehicles - 04/13/2010
Remember that rental vehicle charges must either be entered in the rental net item field with the repair procedure or submitted as an adjustment to the previously paid transaction.

part warranty in ref. to transmission coverage - 04/30/2010
Help, its month end and i cant seem to get this authorized. I have a parts warranty claim on a 2-1 band replacement l.op k7547 ...the problem is, it is in reference to a previous transmission replacement, so the repair falls within the parameters of...

Re: part warranty in ref. to transmission coverage - 05/03/2010
I'd think run it the same as lifetime parts -ZPTI transaction type with Cust. Enthusiasm indicator and goodwill authorization with notes referring to the Trans. replacement would work.

WARRANTY PART SCRAPPING PROCEDURE - 05/06/2010
WHAT IS THE BEST WAY TO ORGANIZE,KEEP TRACK OF JOB CARDS TO PREPARE FOR WARANTY PARTS SCRAPPING.NOW WITH GLOBAL THERE ARE MANY MORE COPIES.SOME LINES GET PAID AND SOME MAY NOT.WE USE REYNOLDS AND REYNOLDS.CURIOUS HOW YOU DO IT. THANKS

Re: WARRANTY PART SCRAPPING PROCEDURE - 05/07/2010
I print an extra copy of the transaction summary report, the pages that show the paid detail, for each line paid, then write "scrap after" and add 15 days to the paid date. Once that date has passed I give the copy to the parts department so they know ...

Re: WARRANTY PART SCRAPPING PROCEDURE - 05/07/2010
Pretty much the same here.... I print the summary every day and include it with a copy of each paid invoice that has parts on it to the parts manager. he in turn takes care of it from there. When I have a part return request, I make two copies for the ...

Re: WARRANTY PART SCRAPPING PROCEDURE - 05/10/2010
Your parts departments deal with warranty parts? Lucky. I go through the warranty part shelves once a month & pull all the parts over 30 days. I check the RO numbers prior to scrapping. Since we've been on GWM I pretty much know what is paid & what...

LIfetime Warranty - 05/11/2010
Does anyone know if there is a change made in how to claim lifetime parts?

Re: LIfetime Warranty - 05/12/2010
I've done a few claims with LSG parts, as far I as understand if it is within the 12/12 warranty, you use a ZPTI trans type with no auth. If it is over the 12/12 still use the ZPTI trans type but you have to have an auth 'A'. I've had all my claims j...

Re: LIfetime Warranty - 05/12/2010
I had to call our warranty guy on another claim and asked him what to do. He told me to use policy decision, they are aware of issues with Lifetime guarantee parts and are working on it.

Re: Warranty Rental VIN - 08/26/2010
I would bet that if your dealership withheld payment for the rental vehicles until the paperwork was in order, they would kick it up a notch.....

Re: Warranty Rental VIN - 08/26/2010
I have had the same issues here, I have told them before that without a copy GM won't pay & neither will I. Yes, we have NOT paid some rentals!

Re: Warranty Rental VIN - 08/26/2010
thats true you cant charge gm and pay the bills if you dont have a copy...no bill no pay...

Re: Warranty Rental VIN - 08/26/2010
and I thought I was the only one with this issue... Our local enterprise is approx 1-mile or less from our dealership .... Every single claim I have to call/email a list/call again & again (you get the picture) ---- when I finally get them I stamp on ...

Re: Warranty Rental VIN - 08/27/2010
you really have it bad with them...they use that line with everyone things will get better now we have a new manager haha yea right..

Re: Warranty Rental VIN - 08/28/2010
I think "GM" should seriously reconsider finding another rental agency to the the "Official GM" rental company.

Re: Warranty Rental VIN - 09/02/2010
We use a program called "ARMS". It's linked with Reynolds & Reynolds & Internet. We still have issues getting them to close out the paperwork. But with the ARMS system we can at least see th vin that they put the customer into. Our problem is that they ...

Re: Warranty Rental VIN - 09/02/2010
W...

Re: Warranty Rental VIN - 09/02/2010
i used to work with someone who used to say no ticky no laundry...enterprise has such a big turnover i dont think anyone stays there long enough to get trained

Re: Warranty Rental VIN - 09/07/2010
So it's not just us...nice to know. We have also held payments. Right now we have someone there who seems really on top of things. When I call for the VIN to process the claim he faxes me a copy within a few minutes. So far, so good... until he leaves ...

Re: WARRANTY PART SCRAPPING PROCEDURE - 09/14/2010
I STARTED A SPREADSHEET IN EXCEL...ONCE A JOB CARD HAS BEEN PAID AND IT HAS PARTS I ADD IT TO THE LIST WITH THE 15 DAYS ADDED. AT THE END OF EACH WEEK I PRINT A COPY AND GIVE IT TO OUR PARTS SUPERVISOR TO HAVE PARTS PULLED. I LIST THE RO # THE DATE IT ...

Re: WARRANTY PART SCRAPPING PROCEDURE - 09/14/2010
I USED TO WARRANTY PARTS ON THE SHELVES AND SCRAP THEM TOO AT THE OTHER DEALER I WORKED FOR BUT CHANGED JOBS IN FEBRUARY NOW THE PARTS MANAGER DOES ALL THE SCRAPING

Saturn warranty by Chevrolet Dealer? - 07/23/2010
Under what circumstances are we as a Chevy Pontiac Buick dealer allowed to perform Saturn warranty repairs? I am aware that there are no Saturn dealerships any longer, so are we just absorbing the work?

Re: Saturn warranty by Chevrolet Dealer? - 07/23/2010
I HAD A SATURN CLAIM A FEW MONTHS AGO BUT WE SOLD IT AS A USED CAR ..GUESS ALL THE GM DEALERS WOULD JUST DO THE WARRANTY WORK TOO..

Re: Saturn warranty by Chevrolet Dealer? - 07/23/2010
I just asked my manager and he said that any dealer can do saturn warranty, but only "Saturn Authorized" dealers can order Saturn parts from GM.

Re: Saturn warranty by Chevrolet Dealer? - 07/26/2010
I'm a pontiac-gmc dealer and we do Saturn work. No problems.

Re: Saturn warranty by Chevrolet Dealer? - 07/26/2010
Thanks all! Appreciate the input. Never submit a claim for a Saturn before, so I wasn't sure if there was anything special I needed to do. Countdown to month end.....woohoo!

Pro-rated tire warranty question - 08/02/2010
While reviewing 00-03-10-003O we were discussing the pro-rated tires for 2011 & newer. I understand the percentage scale, etc. but was wondering if the pro-rated amount is for the dealer cost of the tire BEFORE mark up or AFTER? The way I read it the ...

Re: Warranty Rental VIN - 08/25/2010
WE HAVE THOSE SAME ISSUES....THERE ARE LOTS OF TIMES HERE THEY DONT EVEN HAVE A CAR WHEN WE NEED ONE OR NO ONE EVEN ANSWERS THE PHONE!!! CRAZY!!!!

srta trans warranty - 09/17/2010
... a transmission assembly over the counter. Installs it himself. Only makes it about 40 miles. Part warranty only, or would labor be covered as well. I say part only. Svc Manager says both. What do you guys think? ...

Re: srta trans warranty - 09/17/2010
i would say PART ONLY ....

Re: srta trans warranty - 09/20/2010
I would say part only. Unless a GM dealer installed it the customer is on the hook for the labor

Re: srta trans warranty - 09/22/2010
... and transmissions include the labor. The GM Dealer Quick Reference chart on Replacement Parts Warranty lists all the variables. It's a downloadable chart from the P&P. I have that list taped to the wall over my desk for constant reference....

Re: srta trans warranty - 09/22/2010
i printed the chart, just dont see the reasoning for the labor when the individual installed it himself, makes more sense if a repair shop owner bought the engine for a customer and made the repairs in his shop..but thats ok i can live with it...

warranty for warpped brake rotors - 09/23/2010
I am looking for the warranty time period to be able to resurface the brake rotors-customer has 33,693 on a 2008 k2500 silverado with a 6.0l. I can't find anything that states weather or not this is coverage under the 3 yrs. 36,000 miles or not.

Re: warranty for warpped brake rotors - 09/24/2010
Have you reviewd TSB #00-05-22-002 Disc Brake Warranty Service & Procedures? Specifically page 14 about rotors.

Re: warranty for warpped brake rotors - 09/24/2010
I read but it is a little vague, so is it saying you can turn them if it is within the 3 yrs or 36,000 mile period? I was told at one time and can't remember by who that the rotors were covered for the first 1 yr or 12,000 miles for warppage, but I have ...

Re: warranty for warpped brake rotors - 09/24/2010
i always thought resurfacing the rotors were covered for 3/36....

Re: warranty for warpped brake rotors - 09/24/2010
I have always been told rotors are covered for term of base warranty. Pads are covered at Serv. Mgr's discretion up to 24,000 miles. Otherwise, considered maintenance.

Re: srta trans warranty - 09/20/2010
... document within the P&P Article... GM DEALER QUICK REFERENCE CHART - REPLACEMENT PARTS WARRANTY PASSENGER CAR AND LIGHT DUTY TRUCK Service Replacement Engines & Transmissions : Dealer Installed coverage 36 months/100,000 miles (parts and labor) & Sold...

Re: srta trans warranty - 09/20/2010
Thanks, I found it! Just amazing to me, but it makes sense at the same time though.

Re: srta trans warranty - 09/20/2010
i sure learned something new today..i always thought over the counter parts warranty were just that parts only no labor..

Emission Warranty - 11/15/2010
We have an 07 GMC Envoy in the shop, tech says vehicle needs a purge solenoid, advisor says not covered under emission warranty, I say it is. Can anyone help solve our dispute? VIS II says vehicle emission select component ltd wty 4/6/15, 80031 miles....

Re: Emission Warranty - 11/16/2010
emission e is same time as the bumper to bumper coverage...so if its out of bumper to bumper its not covered

Re: Emission Warranty - 11/16/2010
I HAVE TO AGREE ITS NOT A COVERED PART.

Re: srta trans warranty - 11/16/2010
I WOULD THINK THE SERVICE DEPT WOULD CHECK THE TRANSMISSION TO SEE WHAT THE PROBLEM IS BEFORE THEY DO THE PARTS WARRANTY

Re: Emission Warranty - 11/16/2010
OK, I lost this on. But if emission E is bumper to bumper, whats the point?

Re: srta trans warranty - 11/16/2010
The vehicle was a tow in, so we were able to hoist it and verify the cutomer's concerns. The flush code that you need is from the new assembly when you enter in the claim in Global Connect.

Re: Emission Warranty - 11/16/2010
all part of the plan to keep us guessing!

Re: srta trans warranty - 11/17/2010
[quote] Jodi: The flush code that you need is from the new assembly when you enter in the claim in Global Connect. [/quote] I thought the flush code was from the failed part?????

Re: Emission Warranty - 11/17/2010
P&P 1.2.3.1 - Federal Emissions Warranties states: VEHICLES CERTIFIED TO FEDERAL EMISSIONS STANDARDS Defect Warranty Performance Warranty Select Components Passenger Cars 2 yrs./24,000 mi. 8 yrs./80,000 mi. Catalytic Converter Vehicle Control Module, Electronic...

Re: srta trans warranty - 11/17/2010
i thought the flush code comes from the failed part too..

Re: srta trans warranty - 11/17/2010
A few reference documents for transmission fluid cooler flush and flow testing: Document ID: 2102833 (while this particular document supports the flush/flow procedure for an Enclave/Acadia it demonstrates GM's published procedure). The note in the second ...

Re: srta trans warranty - 11/17/2010
Well ladies, I guess you learn something new everyday in this field....:) Thanks for the good information!

Re: srta trans warranty - 11/14/2010
If a transmission claim requires a flush code from when the failed transmission was originally installed by the 'outside' person what do we do if they don't have a code? How do we know even if they give us a code if that is a valid code? If a customer ...

GLOBAL WARRANTY MANAGEMENT AND ADP - 12/02/2010
... to ADP Drive. I am looking for anyone who might know the best process for printing and filing warranty claims. Depending on how long you may have been in this business, all claims had to be filed in a separate file with the credit memo, claim acknowledgement...

Re: GLOBAL WARRANTY MANAGEMENT AND ADP - 12/02/2010
we are on adp and you are correct it is not very green....we go through lots and lots of paper...i usually us the paperwork that prints off adp and attach it to the individual ro and i also keep the transaction summary off of global....i use the transaction ...

Re: GLOBAL WARRANTY MANAGEMENT AND ADP - 12/02/2010
... install was to have another printer number set up for me so that when I finish and print out the warranty it prints only the warranty copy and accounting copy. That way we're not throwing away a 2nd customer/internal copy. I also use the 1st warranty...

Re: GLOBAL WARRANTY MANAGEMENT AND ADP - 12/02/2010
we are on reynolds i think we waste too much paper..

Re: GLOBAL WARRANTY AND REYNOLDS USERS - 03/05/2010
ALL OF THE "MODULE TRAINING" SEEMS TO BE FOR ENTERING TRANSACTIONS THRU THE GLOBAL WARRANTY SCREEN --- WE ARE USING THE DMS BATCH SUBMISSION, WHERE CAN I FIND INFO ON THAT - IS ANYONE ELSE DOING IT THIS WAY??

Re: GLOBAL WARRANTY AND REYNOLDS USERS - 03/08/2010
If you want to know you reject and accept right away, transmit each line. To submit in a DMS batch we were told it can take up to 24 hours.

Re: Global Warranty and ADP users - 03/08/2010
Mark- We're on ADP and the whole RO stays open until I close it for warranty. If there is warranty on an RO our cashiers know to leave the RO open, even if the customer paid, they put the hard copy in my warranty box in their office. Most of the time...

Re: Global Warranty and ADP users - 03/08/2010
[quote] Heather: Mark- We're on ADP and the whole RO stays open until I close it for warranty. If there is warranty on an RO our cashiers know to leave the RO open, even if the customer paid...[/quote] So, are the cashiers able to cashier the customer...

Re: Global Warranty and ADP users - 03/08/2010
It depends... if the customer has paid before I book out the warranty, then I book the warranty lines and close the RO. If the customer has yet to pay when I have booked the warranty, I keep the RO (warranty copy) and check daily to see if its been paid....

Re: Global Warranty and ADP users - 03/04/2010
[quote] Kristin Edlund: Has anyone made the switch to global connect and is using ADP? We go live on the 15th and I just completed my ADP training. Can we send information from ADP to Global? Is the new ADP hard to understand? Any advice? Thanks!!! ...

GLOBAL WARRANTY AND REYNOLDS USERS - 03/04/2010
WE ARE SUPPOSE TO GO LIVE ON MONDAY (8TH) - HOW LONG DOES IT TAKE TO GO THRU THE SET UP PROCESS & DOES EVERYONE NEED TO BE OFF THE SYSTEM ?????

Re: Global Warranty and ADP users - 03/05/2010
Thank you both!!! Katina I will be calling you I'm sure I will have questions, thanks so much!

Re: GLOBAL WARRANTY (transistion) - 03/04/2010
PDI Add claims are ZPDI labor type. If you submit through your DMS and have completed the conversion to Global you can actually input the claims BUT NOT SEND THEM. This helped so I wasn't so far behind when Monday came around, just continued inputting ...

Re: GLOBAL WARRANTY (transistion) - 03/04/2010
... to H-route claims. For those of you who have made the switch, would you recommend that i close the warranty claims i have open (that need to be H-routed) and let them reject, then resubmit in the new system... or should i just keep them open until i...

Re: GLOBAL WARRANTY AND REYNOLDS USERS - 03/05/2010
... really changed for them besides one screen that they don't even use. 95% of change is for the warranty side....

GLOBAL WARRANTY (transistion) - 03/03/2010
... to H-route claims. For those of you who have made the switch, would you recommend that i close the warranty claims i have open (that need to be H-routed) and let them reject, then resubmit in the new system... or should i just keep them open until i...

Re: GLOBAL WARRANTY (transistion) - 03/04/2010
(1CLARD).......WE TOO ARE GOING LIVE ON MON.... I WAS TOLD NOT TO DO ANY H-ROUTE AFTER THE 26TH BECAUSE REJECTING JUST MEANS YOU HAVE TO RE-ENTER IT AGAIN ANYWAY ---- HAS ANYONE FROM GM BEEN IN CONTACT WITH YOU REGARDING THE TRANSITION OF THE NEXT FEW ...

Re: GLOBAL WARRANTY (transistion) - 03/04/2010
We go live on Monday also. I had a visit from our area rep yesterday. He didn't help with anything, just asked that our training was up to par. I'm reading stuff over and just for fun tried to do a PDI add claim that would have been an "I". Now I'm not ...

Re: GLOBAL WARRANTY (transistion) - 03/04/2010
Having switched ourseleves on Feb 1, I would agree to hold your claims and submit them once you go live with GWM. You will have to do twice the work if you try to submit them now, they reject in WINS, then you have to re-enter them into GWM. It worked ...

Global Warranty and ADP users - 03/04/2010
Has anyone made the switch to global connect and is using ADP? We go live on the 15th and I just completed my ADP training. Can we send information from ADP to Global? Is the new ADP hard to understand? Any advice? Thanks!!!

Re: GLOBAL WARRANTY (transistion) - 03/04/2010
We also go live on monday with Global. Has anyone on Global already sent up claims through ADP. If so, how has it changed compared to sending up when using Wins..

Re: GLOBAL WARRANTY (transistion) - 03/04/2010
[quote] Brian Delgado: We also go live on monday with Global. Has anyone on Global already sent up claims through ADP. If so, how has it changed compared to sending up when using Wins.. [/quote] ITS NOT ANYMORE COMPLICATED AFTER YOU GET THE HANG OF IT....YOU ...

Re: GLOBAL WARRANTY (transistion) - 03/04/2010
I WOULD ADVISE YOU TO HOLD THOSE CLAIMS. I HAVE BEEN ON GLOBAL SINCE JAN. THOUGHT IT WAS GONNA BE COMPLICTAED, BUT DONT GET DISCOURAGED. I REALLY LIKE IT. YOUR CLAIMS ARE ALMOST FOOL-PROOF. IF THEIR NOT RIGHT,THE SYSTEM WILL NOT TAKE THEM, YOU CAN CORRECT ...

Re: Global Warranty and ADP users - 03/04/2010
TRIED SENDING MY CLAIMS THROUGH ADP BUT LIKED GLOBAL BETTER. YOU'LL JUST HAVE TO USE YOUR BEST JUDGEMENT. GLOBAL TAKES A LITTLE LONGER BUT IT SEEMS TO ME LIKE WITH GLOBAL I NOW HAVE 100% PD CLAIMS

Global Warranty and DBC - 03/03/2010
Is anyone else having a problem with DBC telling them to put things where they don't belong such as add time in OLH and Parts into Net Misc. "BEcause it will pay that way"??

Re: Global Warranty and ADP users - 03/05/2010
Just wondered what other ADP users are doing for your warranty printouts. I have been going into RMT and printing out the warranty claim info, but if you put the warranty info in the warranty window in PMT it has most all the info already there when...

Re: GLOBAL WARRANTY (transistion) - 03/09/2010
THANKS EVERYONE, I'VE BEEN OFF THE LAST FEW DAYS, SO IM BACK TODAY....AND I'M "AFRAID" TO PRESS THE "W" TO ACCESS MY WARRANTY SCREEN!!!!! HEHEHEHEHE... HOPE EVERYONE IS HAVING A GREAT DAY!

Re: GLOBAL WARRANTY AND REYNOLDS USERS - 03/09/2010
DO YOU KNOW "WHY" AS A SERVICE AGENT USING DMS WE ARE UNABLE TO USE WEB INTERACTIVE AS PER THE NEW MANUAL

Re: GLOBAL WARRANTY AND REYNOLDS USERS - 03/09/2010
What manual?

Re: GLOBAL WARRANTY AND REYNOLDS USERS - 03/09/2010
GLOBAL WARRANTY USER MANUAL -- I FOUND IT ON www.gmtraining.com under resources/dealership training resources --- it is listed with the training modules

Re: GLOBAL WARRANTY (transistion) - 03/10/2010
day 3 on global (Yippee).... Using DMS Interactive: how do we resubmit previous claims that rejected ..... we used to enter thru 7010 on reynolds

Re: GLOBAL WARRANTY (transistion) - 03/10/2010
I have yet to find a way to correct in Reynolds. I go in Global.

Re: GLOBAL WARRANTY (transistion) - 03/11/2010
AT OUT DEALERSHIP, OUR ACCT OFFICE POSTS OUR PAYMENTS - NOW THAT WE ARE ON GLOBAL, THEY HAVE TRIED TO GO IN - BUT THEY TELL ME THERE IS NO TOTAL SHOWING IN "0086" TO POST THE CREDIT TO --- ANY SUGGESTIONS

Re: GLOBAL WARRANTY (transistion) - 03/12/2010
[quote] Rhonda: day 3 on global (Yippee).... Using DMS Interactive: how do we resubmit previous claims that rejected ..... we used to enter thru 7010 on reynolds [/quote] You have to do corrections in Global. For older rejected claims you probably will ...

Re: GLOBAL WARRANTY (transistion) - 03/16/2010
[quote] Rhonda: AT OUT DEALERSHIP, OUR ACCT OFFICE POSTS OUR PAYMENTS - NOW THAT WE ARE ON GLOBAL, THEY HAVE TRIED TO GO IN - BUT THEY TELL ME THERE IS NO TOTAL SHOWING IN "0086" TO POST THE CREDIT TO --- ANY SUGGESTIONS [/quote] I have to print out ...

Re: GLOBAL WARRANTY (transistion) - 03/23/2010
I HAVE A COUPLE OF RENTAL ONLY CLAIMS, VEHICLE WAS DIAGNOSED, PARTS ON ORDER, DOES ANY ONE HAVE ANY SUGGESTIONS ON HOW TO SUBMIT A RENTAL ONLY CLAIM (REYNOLDS) SINCE OUR Z-OPS ARE GONE..... THANKS...

Re: GLOBAL WARRANTY (transistion) - 03/23/2010
[quote] 1CLARD: I HAVE A COUPLE OF RENTAL ONLY CLAIMS, VEHICLE WAS DIAGNOSED, PARTS ON ORDER, DOES ANY ONE HAVE ANY SUGGESTIONS ON HOW TO SUBMIT A RENTAL ONLY CLAIM (REYNOLDS) SINCE OUR Z-OPS ARE GONE..... THANKS... [/quote] Did you order the parts to ...

OVER THE COUNTER PARTS WARRANTY VERSUS INSTALLED - 03/26/2010
ON OVER THE COUNTER PARTS WARRANTY DO YOU KEEP THEM FOR FIFTEEN DAYS LIKE NORMAL PARTS WARRANTY OR DO WE SEND THEM TO GM SOMEHOW....NOT SURE HOW IT ALL WORKS YET....ANY INFO AND ADVICE WILL BE GREAT!!!!!! THANKS IN ADVANCE

Re: OVER THE COUNTER PARTS WARRANTY VERSUS INSTALLED - 03/26/2010
On over the counter part warranties, you retain the failed part for 15 days just like regular warranty.

LIFETIME WARRANTY PARTS - 03/29/2010
OK I HAVE MY VERY FIRST LIFETIME WARRANTY PART EVER AND HAVE NO CLUE WHAT I NEED TO DO TO GET IT TO PAY....GET REJECT 807-WARRANTY TIME LIMIT EXCEEDED(PARTS).......ANY AND ALL HELP IS GREATLY APPRECIATED!!!

Re: LIFETIME WARRANTY PARTS - 03/29/2010
Per message G_0000050657 from 03/02/2010, you need to use ZPTI and if over 12/12 you need an Autho A or Policy Decision

Re: LIFETIME WARRANTY PARTS - 03/29/2010
THANKS SOOOOO MUCH!!!

Re: GLOBAL WARRANTY (transistion) - 03/18/2010
[quote] Rhonda: day 3 on global (Yippee).... Using DMS Interactive: how do we resubmit previous claims that rejected ..... we used to enter thru 7010 on Reynolds [/quote] If you submit through Reynolds and are not using the batch but sending them as ...

Re: Global Warranty and DBC - 03/03/2010
IM NOT SURE THE PERSON YOU TALKED TO AT DBC KNOWS WHAT THEY ARE TALKING ABOUT...YOU MIGHT WANT TO CALL BACK AND TALK TO SOMEONE ELSE AND SEE IF THEY TELL YOU THE SAME THING...OLH HAS ITS OWN SPOT...AND ADD TIME HAS ITS OWN SPOT SO IT DOESNT SOUND RIGHT ...

Re: Global Warranty Management - Global Concern / Cause Code Card - 02/09/2010
... system you are on, but Reynolds has the new CC/FC listed. [/quote] Tonia & Dan, The new Global Warranty Management Concern and Cause Codes Card may be found within the jlwarranty community reference cards tab. Kristen...

Re: Global Warranty Management - 02/09/2010
Yes, we only have 60 days.

Re: Global Warranty Management - 02/09/2010
I FEEL SO TOTALLY LOST. I WAS OUT SICK TWO DAYS OF THE LAST WEEK WE COULD SUBMIT, BEFORE THE CHANGE OVER. I BARELY GOT MY TRAINING DONE IN TIME. I HAD TO RUSH THROUGH IT. JL HAD BEEN VERY HELPFULL, THOUGH. ESPECIALLY BEING ABLE TO PRINT OUT THE QUICK ...

Re: Global Warranty Management - 02/10/2010
... rental or towing net item field in conjunction with the repair performed. Refer to the Global Warranty Management User Manual Article IV-15 (Prepare and Submit a Transaction: with towing or with rental)....

Re: More Global Warranty questions - 02/03/2010
[quote] Shannon: Is the transaction summary report a statement? Will it show up on my weekly statement from GM on Monday? This is so messed up. [/quote] The transaction summary IS the old credit memo. The difference in getting paid is that it ...

Re: More Global Warranty questions - 02/03/2010
Ok - I finally get that the transaction summary is the old credit memo. I have it printed out and in front of me. What does the document look like that comes into the open parts account, this is the issue I guess I am not understanding? Does it show ...

Re: More Global Warranty questions - 02/03/2010
You will see them on your statement. They will print off as an invoice. I make a copy of the statement so I know what invoices are paying for the week. You also have to watch for Transaction Summary Report from Saturday's.

Re: More Global Warranty questions - 02/03/2010
... spoke to my accounts receivable person & she told me she finds a VENDOR INVOICE that has Global Warranty Management on it, and she finds it in her GM Exchange Reports Mailbox. ...

Re: More Global Warranty questions - 02/03/2010
Would she be opposed to me calling her? I need to know what one of these statements look like.

Re: More Global Warranty questions - 02/04/2010
The invoice is under vendor name: Warranty Operations/Global Warranty Management. It also shows Regular Warranty Claims with a credit amount that will match a Transaction Summary report from that day. Hope this helps.

Re: More Global Warranty questions - 02/04/2010
... night after 5:30P, got the transaction summary on Wednesday, however, did not receive the Global Warranty invoice on our open parts account until this morning. I now get to see what everyone was explaining. It is an invoice from vendor name "Warranty...

A Question for those on Global Warranty already - 02/04/2010
Our dealership goes live on Global March 8th, we are currently on the ADP system.The questions I have are how is the change over to global going for you and if your on the ADP system do you still up load RO#s through the DCS system or is it all uploaded ...

Re: A Question for those on Global Warranty already - 02/05/2010
... codes, print one off from J&L. You will need it. 3) ADP support for Global Warranty # 800-811-0957 4)set up your accounting "offset" account numbers in ADP or you won't get the money you are asking for. We got these numbers from our accounting department....

Re: A Question for those on Global Warranty already - 02/05/2010
... Manufacturer functions. -We're on ADP Drive. I'm liking ADP overall, the only thing for warranty is you have to do 3 different screens. PFC to finalize RO, PMT to do claim, then RMT to print the warranty claim data. In Reynolds you went to 3651,...

Re: More Global Warranty questions - 02/03/2010
We're on Autosoft - I submitted my claims thru them. I received my transaction summary report also, however, where is my proof of what I got paid? They can tell me all they want on the transaction summary report what I'm getting paid, but where is my ...

Warranty Claim Filing - 01/18/2010
... I would create a folder for each claim memo.I would then put a copy of the claim memo and the warranty copy of each paid claim in this folder,filing them in numerical order per claim memo.I would like to know what method other dealers are using.Than...

Re: Global Warranty Management ADP HELP! - 01/19/2010
Hello,dan here again.We have Adp for our service.With the new warranty op ZREG adp wont let you use this without a letter in front W-C-I we put a W in front of ZREG and now (WZREG as we put it for ADP )we CANT pull over warranty in PMT and help???? thanks...

Re: Global Warranty Management - 01/19/2010
... ADP to kick them back. Now all ro's WZREG will pull over (PMT) ok now at this time.We got a little Warranty happy.Switching all wb-wg-99 over trying to be COOL and it bit us :< Again thanks alot!!!! Dan...

Re: WARRANTY CORE - 02/02/2010
Has anybody done a core "add credit" yet? I just tried because I have an injector pump called back with a $200.00 core and I put it in miscellaneous where the FOM said to put it and it rejected for misc amount excessive for that labor op. even with net ...

Re: WARRANTY CORE - 02/02/2010
Dated 2/1/2010 in GM Messenger is G_0000048242 Global Warranty Management Clarification Bulletin. In this bulletin it states WPC administrative labor code Z7200 Reimbursement for core charges, administrative labor time, freight/postage and shipping...

Re: More Global Warranty questions - 02/03/2010
Would it make a difference that I submitted these claims late last night? I submitted them around 5:30P. Would that make a difference for payment on GM's side (like I was past a cut off time or something?)

Re: More Global Warranty questions - 02/03/2010
What system are you on? ADP, Reynolds? And no, I don't think it matters what time you input. Not sure if there is a cutoff time for claims to be processed the next day. It sounds like you have to set up your accounting part of your system to accept ...

Re: Global Warranty Management - 02/09/2010
For those on GWM, is it true that you only have 60 days from Job Card open date to get it paid? It used to be 180 days, if thats the case, my advisors are in for some trouble!

Saturn Global Warranty Transaction Entry at a Non-Saturn Dealership - 02/18/2010
The following post comment was posed via email by a Warranty Community Member: "We are not a Saturn dealer but we service several Saturn vehicles because the nearest Saturn dealership is 42 miles away. I have a problem getting most of the Saturn repairs...

Re: More Global Warranty questions - 02/18/2010
[quote] Katina Bell: OK I'M ON ADP AND AM STILL TRYING TO FIGURE THE INS AND OUTS OF BOTH THE ADP AND THE GLOBAL....I WAS TOLD THAT SOMEHOW ADP TRANSFERS INFO TO GLOBAL....MY TRANSACTION SUMMARY TODAY HAS SOME INVOICES I DID ON ADP AND SOME ARE NOT ON ...

Re: Saturn Global Warranty Transaction Entry at a Non-Saturn Dealership - 02/18/2010
Not yet... but I can hardly wait. (sarcasm.)