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What Would You Do? - 04/24 - 03/23/2024
A job card was written at 12:00 pm for a new vehicle inventory unit, 2024 Buick Enclave, to test the battery as the vehicle had to be jumped. The technician tested the battery, noted that it failed the test and replaced the battery. Service management...
Service Bay Test - 01/22/2024
HiI know I had asked this question a while ago but still haven't figured out the best LOP to use. Has anyone else had to claim this? I know someone had mentioned before about using the diesel particulate filter lop with OLH. Would love to hear what others ...
test your knowledge quiz for July - 07/16/2018
I got a question wrong on the July quiz because I trusted the answer on the test your knowledge page at the back of the newsletter instead of double checking the answer in the article. MY BAD....hope this doesn't happen to anyone else. It says the...
september test your knowledge quiz - 09/05/2019
I got two answers wrong on the quiz. I feel my answers were correct. Parts expediting costs, freight charges or the price difference between the cost of the part and what the other dealer charged is reimbursed from the part expedite not from freight ...
Service Bay Test Labor Op? - 02/22/2022
I've had 2 separate repairs where the tech performed Reductant System Malfunction Service Bay Test. Explanation of this is on doc 5190537. I am wondering if anyone else has had this and what labor op you used. The only thing I can come up with is CCND....
road test - 10/09/2007
Per P&P article 1.6.2.m "OLH cannot be considered for road test time and phone time with Technical Assistance." We have in the past claimed OLH for EXTENDED (more than normal) road testing or driving, and EXTENDED time on the phone with TAC for a difficult...
A/C SYSTEM LEAK TEST REMINDER - 05/27/2008
Just a reminder that beginning with 2002 models, fluorescent dye is added at the factory. Dealers can add .2 to regular labor hours to the failed component labor operation, if an A/C leak was performed. Can only charge for dye if the A/C system is flushed ...
Re: A/C SYSTEM LEAK TEST REMINDER - 05/28/2008
Thanks for the refresher!
Re: A/C SYSTEM LEAK TEST REMINDER - 05/28/2008
THANK YOU FOR THE MUCH NEEDED REMINDER. I PRINTED IT AND GAVE IT TO ALL MY TECHS. THANKS
PIP4364. Fuel Composition test for P0172 - 08/14/2008
Looking for a labor op for this operation. Tech required to test fuel composition, drain and fill with fresh fuel, reset fuel compostion sensor and test drive. I can't find a lab op or a part number or a location for a fuel composition sensor! Anyone...
Re: PIP4364. Fuel Composition test for P0172 - 08/14/2008
Brian, There is not an actual "sensor" like I also thought when I first ran into this. When I talked to the tech it is actually resetting the PCM parameters so I used J6354 as a closest to labor op. Since we now have the requirement for the reprogram ...
Re: PIP4364. Fuel Composition test for P0172 - 08/15/2008
Thanks Mark, Kinda' what I thought. I'll H route with comments, Brian
MOE TEST ON GM TRAINING - 09/09/2008
QUESTION: THE _________ IS AN ARTIFICIAL INTELLIGENCE TOOL BASED ON COMPLEX DECISION-MAKING SOFTWARE THAT WILL ANALYZE DEALERSHIP INFORMATION AND SUGGEST AREAS TO INVESTIGATE FOR IMPROVEMENTS. A) DEALER CONSULTANT EXPERT SYSTEM (DCES) B) RETAIL OPERATING ...
Re: MOE TEST ON GM TRAINING - 09/11/2008
[quote] Radley Chevrolet Gals: QUESTION: THE _________ IS AN ARTIFICIAL INTELLIGENCE TOOL BASED ON COMPLEX DECISION-MAKING SOFTWARE THAT WILL ANALYZE DEALERSHIP INFORMATION AND SUGGEST AREAS TO INVESTIGATE FOR IMPROVEMENTS. A) DEALER CONSULTANT EXPERT ...
Re: MOE TEST ON GM TRAINING - 09/11/2008
I'd go with B, based on the course I took on ROS. Brian
Re: MOE TEST ON GM TRAINING - 09/11/2008
The answer should be B
Re: MOE TEST ON GM TRAINING - 09/15/2008
WE FOUND THE ANSWER TO BE (A)- DCES. OUR SERVICE MANAGER WITH HELP OF REP FROM GM FOUND THE ANSWER. I AM NOT SURE WHERE. WE ANSWERED DCES AND IT WAS CORRECT.
Re: MOE TEST ON GM TRAINING - 09/18/2008
lol I got the answer from my Svc Mgr on a guess and it was incorrect. Do not answer CADAT. I don't think it's ROS because ROS is a collection of best practices...
GM MOE Test Question - 04/30/2009
Anyone know the answer or care to take a guess? I found this confusing. When you encounter a/an ___________ in the GM Service Manual, you will be asked to take a necessary action or NOT to take a prohibited action. O CAUTION O IMPORTANT O NOTICE O ...
Re: GM MOE Test Question - 05/01/2009
DUMB QUESTION:: WHAT IS A GM MOE TEST?? I'VE NEVER HEARD OF IT.
Re: GM MOE Test Question - 05/04/2009
I beleive the answer is important.
Re: GM MOE Test Question - 05/04/2009
Becky, "Mark of Excellence" Test. It is optional and your dealer has to sign you up for it. You can earn rewards based on your score. Christalyn, Thanks. In hind sight I think that is correct also. This was the "trick" question on the test for me....
Re: GM MOE Test Question - 05/04/2009
OK I feel better. I know what Mark of Excellence is, just never heard it call MOE before.
DYE TEST - 11/04/2009
THERE ISN'T A SPECIFIC LABOR OP FOR DYE TEST FOR OIL---RIGHT?? I ALWAYS THOUGHT WE JUST USED A NPF LABOR OP.
Re: DYE TEST - 11/04/2009
Correct. Use the NPF labor op and it will allow the dye in the parts field.
A job card was written at 12:00 pm for a new vehicle inventory unit, 2024 Buick Enclave, to test the battery as the vehicle had to be jumped. The technician tested the battery, noted that it failed the test and replaced the battery. Service management...
Service Bay Test - 01/22/2024
HiI know I had asked this question a while ago but still haven't figured out the best LOP to use. Has anyone else had to claim this? I know someone had mentioned before about using the diesel particulate filter lop with OLH. Would love to hear what others ...
test your knowledge quiz for July - 07/16/2018
I got a question wrong on the July quiz because I trusted the answer on the test your knowledge page at the back of the newsletter instead of double checking the answer in the article. MY BAD....hope this doesn't happen to anyone else. It says the...
september test your knowledge quiz - 09/05/2019
I got two answers wrong on the quiz. I feel my answers were correct. Parts expediting costs, freight charges or the price difference between the cost of the part and what the other dealer charged is reimbursed from the part expedite not from freight ...
Service Bay Test Labor Op? - 02/22/2022
I've had 2 separate repairs where the tech performed Reductant System Malfunction Service Bay Test. Explanation of this is on doc 5190537. I am wondering if anyone else has had this and what labor op you used. The only thing I can come up with is CCND....
road test - 10/09/2007
Per P&P article 1.6.2.m "OLH cannot be considered for road test time and phone time with Technical Assistance." We have in the past claimed OLH for EXTENDED (more than normal) road testing or driving, and EXTENDED time on the phone with TAC for a difficult...
A/C SYSTEM LEAK TEST REMINDER - 05/27/2008
Just a reminder that beginning with 2002 models, fluorescent dye is added at the factory. Dealers can add .2 to regular labor hours to the failed component labor operation, if an A/C leak was performed. Can only charge for dye if the A/C system is flushed ...
Re: A/C SYSTEM LEAK TEST REMINDER - 05/28/2008
Thanks for the refresher!
Re: A/C SYSTEM LEAK TEST REMINDER - 05/28/2008
THANK YOU FOR THE MUCH NEEDED REMINDER. I PRINTED IT AND GAVE IT TO ALL MY TECHS. THANKS
PIP4364. Fuel Composition test for P0172 - 08/14/2008
Looking for a labor op for this operation. Tech required to test fuel composition, drain and fill with fresh fuel, reset fuel compostion sensor and test drive. I can't find a lab op or a part number or a location for a fuel composition sensor! Anyone...
Re: PIP4364. Fuel Composition test for P0172 - 08/14/2008
Brian, There is not an actual "sensor" like I also thought when I first ran into this. When I talked to the tech it is actually resetting the PCM parameters so I used J6354 as a closest to labor op. Since we now have the requirement for the reprogram ...
Re: PIP4364. Fuel Composition test for P0172 - 08/15/2008
Thanks Mark, Kinda' what I thought. I'll H route with comments, Brian
MOE TEST ON GM TRAINING - 09/09/2008
QUESTION: THE _________ IS AN ARTIFICIAL INTELLIGENCE TOOL BASED ON COMPLEX DECISION-MAKING SOFTWARE THAT WILL ANALYZE DEALERSHIP INFORMATION AND SUGGEST AREAS TO INVESTIGATE FOR IMPROVEMENTS. A) DEALER CONSULTANT EXPERT SYSTEM (DCES) B) RETAIL OPERATING ...
Re: MOE TEST ON GM TRAINING - 09/11/2008
[quote] Radley Chevrolet Gals: QUESTION: THE _________ IS AN ARTIFICIAL INTELLIGENCE TOOL BASED ON COMPLEX DECISION-MAKING SOFTWARE THAT WILL ANALYZE DEALERSHIP INFORMATION AND SUGGEST AREAS TO INVESTIGATE FOR IMPROVEMENTS. A) DEALER CONSULTANT EXPERT ...
Re: MOE TEST ON GM TRAINING - 09/11/2008
I'd go with B, based on the course I took on ROS. Brian
Re: MOE TEST ON GM TRAINING - 09/11/2008
The answer should be B
Re: MOE TEST ON GM TRAINING - 09/15/2008
WE FOUND THE ANSWER TO BE (A)- DCES. OUR SERVICE MANAGER WITH HELP OF REP FROM GM FOUND THE ANSWER. I AM NOT SURE WHERE. WE ANSWERED DCES AND IT WAS CORRECT.
Re: MOE TEST ON GM TRAINING - 09/18/2008
lol I got the answer from my Svc Mgr on a guess and it was incorrect. Do not answer CADAT. I don't think it's ROS because ROS is a collection of best practices...
GM MOE Test Question - 04/30/2009
Anyone know the answer or care to take a guess? I found this confusing. When you encounter a/an ___________ in the GM Service Manual, you will be asked to take a necessary action or NOT to take a prohibited action. O CAUTION O IMPORTANT O NOTICE O ...
Re: GM MOE Test Question - 05/01/2009
DUMB QUESTION:: WHAT IS A GM MOE TEST?? I'VE NEVER HEARD OF IT.
Re: GM MOE Test Question - 05/04/2009
I beleive the answer is important.
Re: GM MOE Test Question - 05/04/2009
Becky, "Mark of Excellence" Test. It is optional and your dealer has to sign you up for it. You can earn rewards based on your score. Christalyn, Thanks. In hind sight I think that is correct also. This was the "trick" question on the test for me....
Re: GM MOE Test Question - 05/04/2009
OK I feel better. I know what Mark of Excellence is, just never heard it call MOE before.
DYE TEST - 11/04/2009
THERE ISN'T A SPECIFIC LABOR OP FOR DYE TEST FOR OIL---RIGHT?? I ALWAYS THOUGHT WE JUST USED A NPF LABOR OP.
Re: DYE TEST - 11/04/2009
Correct. Use the NPF labor op and it will allow the dye in the parts field.
Re: DYE TEST - 11/10/2009
Go into the Labor Time Guide. Type in the word "analyze". You will see an add time up to 0.5 for fluid leak analysis. It can be claimed with a valid oil leak, coolant leak, transmission leak, etc. repair, in regular labor hours.
Dye Test time and 0.0-0.3 clean parts over 30k time - 04/06/2010
2 questions: In GWM where do you claim for fluid leak analyze time (dye test), I tried under additional time, but it rejected. Does it have to go into OLH? I remember reading a while ago (Jan 09?) that they were doing away with the 0.0-0.3 add time to...
Re: Dye Test time and 0.0-0.3 clean parts over 30k time - 04/06/2010
I just include the .3 dye testing deal with the base time. As far as I know, if the LTG says you can add clean parts time, go for it (if they have clock time & have documented they actually cleaned the parts).
Re: Dye Test time and 0.0-0.3 clean parts over 30k time - 04/06/2010
The one's I've tried have rejected if you include it in base time, but I did just do one that paid with the dye test time in the diag. time field, even though the labor op itself did not have an add time for diag.
Dye test - 07/09/2010
I know this has probably been asked We are working on 2008 Chevrolet Impala, customer complains of coolant leak, we can not find a leak, installed dye and customer to drive. Is there an op for the dye test? Thanks for any help!
Re: Dye test - 07/12/2010
There isn't an op just for the dye test that I know of. I've used a NPF op and ended up H routing it for the dye being on there, but our rep paid it right away.
Re: Dye test - 07/12/2010
I did use a NPF with a P autho. It paid no problem. Thanks
LEAK TEST - 04/08/2011
DO I ADD LEAK TEST TIME TO BASE TIME ON LABOR OP I USE OR DOES THAT GO IN ADD TIME....
Re: LEAK TEST - 04/08/2011
From the November 2010 edition of the Warranty News...Technician documentation that supports the addition of dye and the associated .5 hours may be submitted with the repair/replacement labour operation. The .5 hours may be entered in the additional time ...
Particular test times - 03/28/2012
Is there anywhere that gives us a listing of "average time" it should take to perform.... Pressure test Smoke test Clean Valve Body Check fuel pressure & things like that ????
test - 01/05/2015
Took test on friday January 2 but nothing shows up on the board , is it just me or did it happen to everyone?
Test Your Knowledge Quiz 16-2 Question 5 - 11/30/2016
Thank you dhans for bringing the inadvertent omission of quiz question 5 from quiz 16-2 (December 2016) to our attention! We are working quickly to get the question posted & available on the Member's Area. Kristen / jlwarranty
PRESSURE TEST COOLANT SYSTEM - 01/26/2017
... in with a problem with their cooling/heating system. The tech inspects and performs a pressure test and finds no problem. Should that just be coded under CCND or can I use straight time for performing the pressure test. Would love to hear what others...
Oil Consumption Test - 08/15/2017
I keep getting mixed answers to whether or not we can claim starting a oil consumption test under warranty or not ??? Looking for guidence on this matter - please!
Test Results - 11/21/2022
Transactions will reject when the incorrect number of digits are entered in the claim submission. Test results must show a 15-digit warranty code when using the GR8 or a 20-digit code with the DCBS. Warranty Claim Submission: Ensure that the appropriate...
Battery Test Procedures - 12/19/2018
When testing a battery, the correct battery cold cranking amperage (CCA) ratings and battery type are critical for proper test results when using the GR8 tester. In fact, since battery labor operations are restricted beginning with the 2016 model year,...
Thor the Crash Test Dummy - 09/25/2018
Thor is the newest, human-like crash test dummy developed under funding by NHTSA. Thor has a full rib package, clavicles, and softer features that replicate humans more accurately than today’s Hybrid 3 dummies. Thor can capture much more information...
Battery Test Code - 10/23/2017
If a battery debit is received, and after review of the test code it is found that the GR8 test code was entered correctly as captured on the battery GR8 printout, a transaction correction should not be submitted, as the battery was either improperly...
Autonomous Test Fleet - 09/27/2016
... and drive, and also employ artificial intelligence inside and outside the car. Drive.ai is testing vehicles that are capable of using a variety of emojis, honks, and signs to communicate its intentions to nearby drivers and pedestrians. Drive.ai feels...
Test Drive Offer - 07/28/2016
A select group of in-market GMC owners received a complimentary oil change-test drive offer. Customers that received the offer will present a personalized peel-off card that was included in the GMC magazine. For each valid offer GM will reimburse the...
Mini Cars - 02/27/2014
Most small cars on the road fare poorly in the small-overlap test. The worst performing cars in the Insurance Institute for Highway Safety's small-overlap crash test were the Fit and the Fiat 500. In both cases, the small-overlap test caused the structure...
Automatic Transmission Oil Cooler Flow Test J-45096 - 06/19/2013
Bulletin 02-07-30-052I has been updated to include the following statement: All labour operations that include removal of the transmission from the vehicle to perform an internal repair or torque converter replacement include labour time to flow check ...
Dye Test - 11/18/2010
Technician documentation that supports the addition of dye and the associated .5 hours may be submitted with the repair/replacement labour operation. The .5 hours may be entered in the additional time field of the transaction.
Forum - 01/04/2018
Bulletin 15-06-03-002 provides the original equipment ratings and part numbers used to set up a proper battery test - based on the vehicle and engine. It is very important that the technician sets the battery test up correctly (including the correct...
EL-50313 GR8 Battery Tester Software Update - 11/16/2017
GM release a software update in August for the EL-50313 Midtronics GR8 Battery Tester/Charger. The software release provided improved capabilities and enhancements including the following:Font correction for distinction between the letter U and VAGM Spiral...
Go into the Labor Time Guide. Type in the word "analyze". You will see an add time up to 0.5 for fluid leak analysis. It can be claimed with a valid oil leak, coolant leak, transmission leak, etc. repair, in regular labor hours.
Dye Test time and 0.0-0.3 clean parts over 30k time - 04/06/2010
2 questions: In GWM where do you claim for fluid leak analyze time (dye test), I tried under additional time, but it rejected. Does it have to go into OLH? I remember reading a while ago (Jan 09?) that they were doing away with the 0.0-0.3 add time to...
Re: Dye Test time and 0.0-0.3 clean parts over 30k time - 04/06/2010
I just include the .3 dye testing deal with the base time. As far as I know, if the LTG says you can add clean parts time, go for it (if they have clock time & have documented they actually cleaned the parts).
Re: Dye Test time and 0.0-0.3 clean parts over 30k time - 04/06/2010
The one's I've tried have rejected if you include it in base time, but I did just do one that paid with the dye test time in the diag. time field, even though the labor op itself did not have an add time for diag.
Dye test - 07/09/2010
I know this has probably been asked We are working on 2008 Chevrolet Impala, customer complains of coolant leak, we can not find a leak, installed dye and customer to drive. Is there an op for the dye test? Thanks for any help!
Re: Dye test - 07/12/2010
There isn't an op just for the dye test that I know of. I've used a NPF op and ended up H routing it for the dye being on there, but our rep paid it right away.
Re: Dye test - 07/12/2010
I did use a NPF with a P autho. It paid no problem. Thanks
LEAK TEST - 04/08/2011
DO I ADD LEAK TEST TIME TO BASE TIME ON LABOR OP I USE OR DOES THAT GO IN ADD TIME....
Re: LEAK TEST - 04/08/2011
From the November 2010 edition of the Warranty News...Technician documentation that supports the addition of dye and the associated .5 hours may be submitted with the repair/replacement labour operation. The .5 hours may be entered in the additional time ...
Particular test times - 03/28/2012
Is there anywhere that gives us a listing of "average time" it should take to perform.... Pressure test Smoke test Clean Valve Body Check fuel pressure & things like that ????
test - 01/05/2015
Took test on friday January 2 but nothing shows up on the board , is it just me or did it happen to everyone?
Test Your Knowledge Quiz 16-2 Question 5 - 11/30/2016
Thank you dhans for bringing the inadvertent omission of quiz question 5 from quiz 16-2 (December 2016) to our attention! We are working quickly to get the question posted & available on the Member's Area. Kristen / jlwarranty
PRESSURE TEST COOLANT SYSTEM - 01/26/2017
... in with a problem with their cooling/heating system. The tech inspects and performs a pressure test and finds no problem. Should that just be coded under CCND or can I use straight time for performing the pressure test. Would love to hear what others...
Oil Consumption Test - 08/15/2017
I keep getting mixed answers to whether or not we can claim starting a oil consumption test under warranty or not ??? Looking for guidence on this matter - please!
Test Results - 11/21/2022
Transactions will reject when the incorrect number of digits are entered in the claim submission. Test results must show a 15-digit warranty code when using the GR8 or a 20-digit code with the DCBS. Warranty Claim Submission: Ensure that the appropriate...
Battery Test Procedures - 12/19/2018
When testing a battery, the correct battery cold cranking amperage (CCA) ratings and battery type are critical for proper test results when using the GR8 tester. In fact, since battery labor operations are restricted beginning with the 2016 model year,...
Thor the Crash Test Dummy - 09/25/2018
Thor is the newest, human-like crash test dummy developed under funding by NHTSA. Thor has a full rib package, clavicles, and softer features that replicate humans more accurately than today’s Hybrid 3 dummies. Thor can capture much more information...
Battery Test Code - 10/23/2017
If a battery debit is received, and after review of the test code it is found that the GR8 test code was entered correctly as captured on the battery GR8 printout, a transaction correction should not be submitted, as the battery was either improperly...
Autonomous Test Fleet - 09/27/2016
... and drive, and also employ artificial intelligence inside and outside the car. Drive.ai is testing vehicles that are capable of using a variety of emojis, honks, and signs to communicate its intentions to nearby drivers and pedestrians. Drive.ai feels...
Test Drive Offer - 07/28/2016
A select group of in-market GMC owners received a complimentary oil change-test drive offer. Customers that received the offer will present a personalized peel-off card that was included in the GMC magazine. For each valid offer GM will reimburse the...
Mini Cars - 02/27/2014
Most small cars on the road fare poorly in the small-overlap test. The worst performing cars in the Insurance Institute for Highway Safety's small-overlap crash test were the Fit and the Fiat 500. In both cases, the small-overlap test caused the structure...
Automatic Transmission Oil Cooler Flow Test J-45096 - 06/19/2013
Bulletin 02-07-30-052I has been updated to include the following statement: All labour operations that include removal of the transmission from the vehicle to perform an internal repair or torque converter replacement include labour time to flow check ...
Dye Test - 11/18/2010
Technician documentation that supports the addition of dye and the associated .5 hours may be submitted with the repair/replacement labour operation. The .5 hours may be entered in the additional time field of the transaction.
Forum - 01/04/2018
Bulletin 15-06-03-002 provides the original equipment ratings and part numbers used to set up a proper battery test - based on the vehicle and engine. It is very important that the technician sets the battery test up correctly (including the correct...
EL-50313 GR8 Battery Tester Software Update - 11/16/2017
GM release a software update in August for the EL-50313 Midtronics GR8 Battery Tester/Charger. The software release provided improved capabilities and enhancements including the following:Font correction for distinction between the letter U and VAGM Spiral...
Battery Reminders - 03/28/2022
Battery test codes are unique to each battery test – there are no repeat codes. The BAC, job card number, and VIN associated with the battery test on the GR8 or DCBS must match that of the transaction. Confirm that technicians are entering this...
24 Hours of Happiness - 07/29/2015
Buick is once again offering customers the opportunity to take test drive vehicles home overnight in a move that it calls a long term brand builder. GM ran a similar 24-hour test drive promotion in 2003 and 2004. At one point, GM offered to pay $250 to...
Battery Tester Code Validation - 11/21/2022
The battery test code validation process went into effect with claims submitted on/after November 14, 2022 with a job card open date of 10/10/2022 or later. The battery test code associated with labor operation 4041510 and 4041520 will be validated at...
What Would You Do - 08/19 - 07/30/2019
... would stay running when the vehicle was in reverse. The technician diagnosing the concern test drove the vehicle and found it to operate normally in both reverse and drive. The check engine light was not illuminated and the engine did not stall....
Mileage In/Mileage Out - 08/09/2011
... The mileage out, when different from the mileage in, shows how many miles the vehicle was test driven after a repair or driven as part of the diagnosis. Not every repair made will require a vehicle to be test driven, but in some situations a test...
Forum - 08/16/2017
... an oil consumption issue. In those cases the bulletin will list a labor operation for the test only and another operation for repair (which typically includes a note stating that the labor time to perform the test is included). When a job card is written...
What Would You Do - 08/17 - 07/25/2017
... condition was occurring when the HVAC control was set to defrost mode. The technician extensively test drove the vehicle and was able to re-create the condition. The technician did not find any sensors to be out of spec, contacted TAC and was advised...
OIL CONSUMPTION TESTING.... - 08/13/2009
HOW DO OTHERS HANDLE "OIL CONSUMPTION TEST CLAIMS" - THERE IS NOTHING REALLY TO CLAIM IS THERE ???
Re: CHECK ENGINE LIGHT QUESTION - 09/24/2009
KRISTEN.... SMOKE TEST INCLUDED IN THAT .5 J6982
Re: Rewards for helping in the forum - 08/06/2008
Test
What Would You Do - 12/20 - 11/25/2020
A technician performed a battery test on a customer’s 2019 Silverado with 10,520 miles on the odometer. The test was performed using the EL-52800 Diagnostic Charge Battery Station. Rather than using the VIN scan feature available with the DCBS tester,...
Proactive Alerts - 08/25/2020
... the scan tool through Vehicle Diagnostics/Vehicle Proactive Alerts. Here are the levels of testing based on the indicator: Green – No issues are detected with the battery and it is unlikely the component will require replacement at this...
Battery Bulletin Updates - 02/20/2018
... February 2018, GM released three bulletins related to batteries, including detail on cold battery testing (NEW), OE part numbers, battery maintenance and testing tips, and warranty replacement requirements. The bulletins are as follows: 03-06-03-004W...
Battery Replacement Transaction Debits - 05/22/2017
Dealers that processed non-compliant battery transactions in April 2017 for an invalid battery GR8 test code received debits in mid-May. Review each debited transaction to check for any typographical errors made when entering the GR8 test code. If you...
Battery Transaction Requirements - 10/25/2024
... you must use one of the following tools The EL-50313 Midtronics GR8 or the DCA-8000P battery tester/charger, or EL-52800 Diagnostic Charge Battery Station (DCBS) A 15-digit (GR8), 16-digit (DCA) or 20-digit (DCBS) warranty code on the printed test slip...
Warranty Briefs: Warranty Battery Replacements - 10/25/2024
... Battery Station, Midtronics Diagnostic Charger DCA-8000P, or the EL-50313 Midtronics GR8 Battery Tester with the current software installed must be used when diagnosing battery concerns The GR8 provides a 15-digit Warranty Code, 16-digits with the DCA,...
Battery Special Cases - 04/23/2024
20-NA-132 is a comprehensive bulletin that covers battery warranty coverage and testing procedures. There is a section in this bulletin titled "Special Cases" that explains those situations when a battery is not tested using the current GR8, DCA and DCBS...
Battery Transaction Requirements - 11/25/2020
Download the GM Battery Information Quick Reference Warranty Help Card The EL-50313 Midtronics GR8 battery tester/charger or EL-52800 Diagnostic Charge Battery Station (DCBS) must be used in diagnosing battery replacements as well as maintaining batteries...
Battery Reminders - 03/22/2021
Battery test codes are unique to each battery test – no repeat codes. The BAC, job card number, and VIN associated with the battery test on the GR8 or DCBS must match that of the transaction. Confirm that technicians are entering this information...
Battery Replacement Bulletin - 09/25/2018
... the 2019 model year. The battery warranty replacement part table has been removed from the latest version. Rather than referring to the table for the OE ratings and part numbers to ensure a properly set up battery test, technicians are now instructed...
Battery Policy Still In Effect - 10/26/2016
... with 250 miles or less. Transactions for replacements must be routed for review.The GR8 battery tester/charger must be used in diagnosing battery replacements.The 15-digit (in the format of 5-5-5) Warranty Code must be entered in the labor dependency...
Debits, Battery, Transmission... - 10/26/2016
... a Global Message in September, reminding dealers of the policies associated with GR8 battery test codes, and TransFlow transmission flush code requirements. The message also contained reference to the Battery Testing and Warranty Replacement Requirements...
What Would You Do - 03/20 - 02/27/2020
... over 45mph. At which point the traction control light was also illuminating. The technician test drove the vehicle, pulled codes, and performed a service regen. After checking for bulletins in SI, a compression test was performed, which verified...
New Battery Transaction Requirements - 04/28/2016
... vehicle, the transaction will need to be routed for GM authorization. Attach a copy of the GR8 test printout to the warranty transaction to ensure timely payment. This change came about as a result of a review of recently submitted battery replacement...
OE Batteries - 09/03/2015
... OEM part number and CCA rating and type. This information is necessary to set up a proper battery test. The battery table contains the OE ratings and part numbers to enable a successful battery test. When the technician tests a battery, he/she must...
Battery test codes are unique to each battery test – there are no repeat codes. The BAC, job card number, and VIN associated with the battery test on the GR8 or DCBS must match that of the transaction. Confirm that technicians are entering this...
24 Hours of Happiness - 07/29/2015
Buick is once again offering customers the opportunity to take test drive vehicles home overnight in a move that it calls a long term brand builder. GM ran a similar 24-hour test drive promotion in 2003 and 2004. At one point, GM offered to pay $250 to...
Battery Tester Code Validation - 11/21/2022
The battery test code validation process went into effect with claims submitted on/after November 14, 2022 with a job card open date of 10/10/2022 or later. The battery test code associated with labor operation 4041510 and 4041520 will be validated at...
What Would You Do - 08/19 - 07/30/2019
... would stay running when the vehicle was in reverse. The technician diagnosing the concern test drove the vehicle and found it to operate normally in both reverse and drive. The check engine light was not illuminated and the engine did not stall....
Mileage In/Mileage Out - 08/09/2011
... The mileage out, when different from the mileage in, shows how many miles the vehicle was test driven after a repair or driven as part of the diagnosis. Not every repair made will require a vehicle to be test driven, but in some situations a test...
Forum - 08/16/2017
... an oil consumption issue. In those cases the bulletin will list a labor operation for the test only and another operation for repair (which typically includes a note stating that the labor time to perform the test is included). When a job card is written...
What Would You Do - 08/17 - 07/25/2017
... condition was occurring when the HVAC control was set to defrost mode. The technician extensively test drove the vehicle and was able to re-create the condition. The technician did not find any sensors to be out of spec, contacted TAC and was advised...
OIL CONSUMPTION TESTING.... - 08/13/2009
HOW DO OTHERS HANDLE "OIL CONSUMPTION TEST CLAIMS" - THERE IS NOTHING REALLY TO CLAIM IS THERE ???
Re: CHECK ENGINE LIGHT QUESTION - 09/24/2009
KRISTEN.... SMOKE TEST INCLUDED IN THAT .5 J6982
Re: Rewards for helping in the forum - 08/06/2008
Test
What Would You Do - 12/20 - 11/25/2020
A technician performed a battery test on a customer’s 2019 Silverado with 10,520 miles on the odometer. The test was performed using the EL-52800 Diagnostic Charge Battery Station. Rather than using the VIN scan feature available with the DCBS tester,...
Proactive Alerts - 08/25/2020
... the scan tool through Vehicle Diagnostics/Vehicle Proactive Alerts. Here are the levels of testing based on the indicator: Green – No issues are detected with the battery and it is unlikely the component will require replacement at this...
Battery Bulletin Updates - 02/20/2018
... February 2018, GM released three bulletins related to batteries, including detail on cold battery testing (NEW), OE part numbers, battery maintenance and testing tips, and warranty replacement requirements. The bulletins are as follows: 03-06-03-004W...
Battery Replacement Transaction Debits - 05/22/2017
Dealers that processed non-compliant battery transactions in April 2017 for an invalid battery GR8 test code received debits in mid-May. Review each debited transaction to check for any typographical errors made when entering the GR8 test code. If you...
Battery Transaction Requirements - 10/25/2024
... you must use one of the following tools The EL-50313 Midtronics GR8 or the DCA-8000P battery tester/charger, or EL-52800 Diagnostic Charge Battery Station (DCBS) A 15-digit (GR8), 16-digit (DCA) or 20-digit (DCBS) warranty code on the printed test slip...
Warranty Briefs: Warranty Battery Replacements - 10/25/2024
... Battery Station, Midtronics Diagnostic Charger DCA-8000P, or the EL-50313 Midtronics GR8 Battery Tester with the current software installed must be used when diagnosing battery concerns The GR8 provides a 15-digit Warranty Code, 16-digits with the DCA,...
Battery Special Cases - 04/23/2024
20-NA-132 is a comprehensive bulletin that covers battery warranty coverage and testing procedures. There is a section in this bulletin titled "Special Cases" that explains those situations when a battery is not tested using the current GR8, DCA and DCBS...
Battery Transaction Requirements - 11/25/2020
Download the GM Battery Information Quick Reference Warranty Help Card The EL-50313 Midtronics GR8 battery tester/charger or EL-52800 Diagnostic Charge Battery Station (DCBS) must be used in diagnosing battery replacements as well as maintaining batteries...
Battery Reminders - 03/22/2021
Battery test codes are unique to each battery test – no repeat codes. The BAC, job card number, and VIN associated with the battery test on the GR8 or DCBS must match that of the transaction. Confirm that technicians are entering this information...
Battery Replacement Bulletin - 09/25/2018
... the 2019 model year. The battery warranty replacement part table has been removed from the latest version. Rather than referring to the table for the OE ratings and part numbers to ensure a properly set up battery test, technicians are now instructed...
Battery Policy Still In Effect - 10/26/2016
... with 250 miles or less. Transactions for replacements must be routed for review.The GR8 battery tester/charger must be used in diagnosing battery replacements.The 15-digit (in the format of 5-5-5) Warranty Code must be entered in the labor dependency...
Debits, Battery, Transmission... - 10/26/2016
... a Global Message in September, reminding dealers of the policies associated with GR8 battery test codes, and TransFlow transmission flush code requirements. The message also contained reference to the Battery Testing and Warranty Replacement Requirements...
What Would You Do - 03/20 - 02/27/2020
... over 45mph. At which point the traction control light was also illuminating. The technician test drove the vehicle, pulled codes, and performed a service regen. After checking for bulletins in SI, a compression test was performed, which verified...
New Battery Transaction Requirements - 04/28/2016
... vehicle, the transaction will need to be routed for GM authorization. Attach a copy of the GR8 test printout to the warranty transaction to ensure timely payment. This change came about as a result of a review of recently submitted battery replacement...
OE Batteries - 09/03/2015
... OEM part number and CCA rating and type. This information is necessary to set up a proper battery test. The battery table contains the OE ratings and part numbers to enable a successful battery test. When the technician tests a battery, he/she must...
New Vehicle Inventory Battery Procedures - 02/28/2023
... – Trolley” (DCBS) or “Diagnostic Charge” (GR8) process to test the vehicle battery identified per the Battery Maintenance Report. If it fails the initial test, retain the test printout and retest again. The retest is covered as...
What Would You Do - 09/20 - 08/25/2020
The owner of a 2017 GMC Sierra had a concern with the transmission shuddering. The technician performed a road test to verify the customer’s concern, finding a 2-3 slip and the converter shudder. To diagnose the condition the technician performed...
Forum - 06/10/2021
... brakes sometimes. (Cause) Vacuum pump not supplying enough vacuum at lower speeds. (Correction) Test drove at low speed. Brakes taking more effort to stop at low speeds. Check all hoses and lines. No leaks found. Perform vacuum source test.Found brake...
Forum - 01/08/2019
Update: Bulletin 17-NA-066 Automatic Transmission Oil cooler Flush and Flow Test (12/14/2018): Warranty Information: "Effective 12/1/2018, GM no longer requires a mandatory cooler flush and flow test to be performed in every instance of transmission or...
Re: RESET ALCOHOL CONTENT ??? - 05/12/2012
Customers complaint was S.E.S. light on, we found ECM-DTC P0172/ fuel trim system lean.. we cleared DTC & road tested - the code returned so we performed system test, performed smoke test for exhaust leak "ok", performed AFCT injector test "ok", inspected...
Re: srta trans warranty - 11/17/2010
A few reference documents for transmission fluid cooler flush and flow testing: Document ID: 2102833 (while this particular document supports the flush/flow procedure for an Enclave/Acadia it demonstrates GM's published procedure). The note in the second...
PDI BATTERY - 12/02/2010
Received a 2011 Equinox yesterday and the battery was dead on the truck. Charged and then test the battery. Battery failed test. Should this be done as Warranty or Transportation claim?
Re: MARK OF EXCELLENCE QUESTION - 06/02/2008
I liked the paper test much better. It gave me time to look up the answers and have all of them ready to submit at once. I have to log in and out of the test after each question now, but at least it allows me to do that.
CHECK ENGINE LIGHT QUESTION - 06/04/2008
2008 Silverado with 439 miles. Came in with check engine light on, P0442 code detected with scan tool. Tech performed smoke test & purge/seal test and did not detect any leaks. Can I get time for this? How would you code it?
Re: MARK OF EXCELLENCE QUESTION - 06/05/2008
... the "paper" version. There's no way anyone knows all the answers and it takes longer to stop the test, look up an answer, go back to the test, answer and continue on. I have learned a lot by participating in MOE about things that don't normally ap...
Forum - 10/26/2017
A "test" claim with the battery charging/testing labor op in GWM did not include the labor dependency field for a battery test code...just the typical labor fields. Are you submitting within GWM or your in-house DMS?
GM Battery Info Help Card - NEW - 02/20/2018
Post a copy of the informational Battery Help Card at the GR8 Battery Tester and at each technician's work station to promote test compliance and accuracy to ensure a valid test result printout with battery replacement decisions.Download Card
Forum - 03/30/2018
The PDI time reduction included a statement about not needing to road test a new vehicle due to much better production? My tech just PDI'd a Bolt and went to road test it and the inside rear view mirror flew off of the windshield! I suppose...
What Would You Do? - 12/24 - 12/05/2024
... at 0 CCA at time of inspection. The vehicle was jump started to run for codes, a charge and retest was performed on the battery. The battery failed testing and was replaced. The technician attached the battery test slip with the WCC to the job card...
Battery Warranty Codes - 09/26/2024
A warranty code on the printed test result slip is decodable by GM to capture critical information on batteries that require replacement. The complete code must be entered on the warranty transaction in the labor dependency field. Codes will be 15-digits...
Battery in vehicle CCA rating doesnt match Si doc - 04/04/2023
... this case they put a 850CCA rated battery in a truck that should have per Si a 730....so if you test at 850 GM will reject it as it dont match per their records,,,and if you test at 730 maybe it will pass,,,but you cant put it back in the vehicle because...
Bulletin 17-NA-066 - 06/20/2022
The bulletin addressing Automatic Oil Cooler Flush and Flow Test has been revised. The bulletin applies to 2010-2019MY Buick, Cadillac, Chevrolet, and GMC passenger cars and light/medium duty trucks equipped with an automatic transmission. The update...
Diagnostics - Incorrect/Missing - 05/25/2022
... occur when claimed variable diagnostic time is not supported with technician comments or test procedures or the test results or description of repairs is not documented. ...
Reject of the Month - December 2020 - 11/25/2020
... (around 2016) that dealers would receive debits for transactions processed with invalid battery test codes and transactions showing that proper battery service procedures were not followed? At that time GM coached and counseled dealers and enabled...
Correct OnTrac Rental Reasons - 07/30/2020
GM has reported that certain dealers are identifying all of their rental/loaner vehicles as test drives. It is the responsibility of the person who is in charge of OnTrac entries to accurately identify the rental reason when a customer is put into one...
Flush Codes - 12/19/2018
... effective December 1, 2018, GM no longer requires a mandatory transmission cooler flush and flow test to be performed in every instance of transmission or torque converter replacement, or internal transmission repair. Technicians should continue to document...
Transmission Flush Code - 07/23/2018
After the transmission is removed for repairs, GM requires the use of the TransFlow machine to flush and flow test the transmission oil cooler and the oil cooler pipes. The machine will generate a unique flow code after the completion of the test that...
TransFlow Process - 05/22/2018
The Transmission Fluid Cooler Flow Test and Flushing document (ID 4117048) provides the cooler flow check and flushing steps, machine set-up, the minimum flow rate chart for both a steel TOC and aluminum TOC, back flush procedure, forward flush, flow...
TransFlow Machine - 05/22/2018
... The system provides a seven-character, encrypted warranty code following a successful flow test. The flow test must run for minimum of 8-10 seconds and be above 0.5 gpm for a code to be generated. TransFlow User Manual...
Courtesy Transportation Program Guidelines - 04/23/2018
... of alternative short-term transportation for either a service visit or an opportunity to test drive the latest GM vehicles and experience the newest technology in a no-pressure, hassle free environment.” To dealership employees, it’s satisfying...
... – Trolley” (DCBS) or “Diagnostic Charge” (GR8) process to test the vehicle battery identified per the Battery Maintenance Report. If it fails the initial test, retain the test printout and retest again. The retest is covered as...
What Would You Do - 09/20 - 08/25/2020
The owner of a 2017 GMC Sierra had a concern with the transmission shuddering. The technician performed a road test to verify the customer’s concern, finding a 2-3 slip and the converter shudder. To diagnose the condition the technician performed...
Forum - 06/10/2021
... brakes sometimes. (Cause) Vacuum pump not supplying enough vacuum at lower speeds. (Correction) Test drove at low speed. Brakes taking more effort to stop at low speeds. Check all hoses and lines. No leaks found. Perform vacuum source test.Found brake...
Forum - 01/08/2019
Update: Bulletin 17-NA-066 Automatic Transmission Oil cooler Flush and Flow Test (12/14/2018): Warranty Information: "Effective 12/1/2018, GM no longer requires a mandatory cooler flush and flow test to be performed in every instance of transmission or...
Re: RESET ALCOHOL CONTENT ??? - 05/12/2012
Customers complaint was S.E.S. light on, we found ECM-DTC P0172/ fuel trim system lean.. we cleared DTC & road tested - the code returned so we performed system test, performed smoke test for exhaust leak "ok", performed AFCT injector test "ok", inspected...
Re: srta trans warranty - 11/17/2010
A few reference documents for transmission fluid cooler flush and flow testing: Document ID: 2102833 (while this particular document supports the flush/flow procedure for an Enclave/Acadia it demonstrates GM's published procedure). The note in the second...
PDI BATTERY - 12/02/2010
Received a 2011 Equinox yesterday and the battery was dead on the truck. Charged and then test the battery. Battery failed test. Should this be done as Warranty or Transportation claim?
Re: MARK OF EXCELLENCE QUESTION - 06/02/2008
I liked the paper test much better. It gave me time to look up the answers and have all of them ready to submit at once. I have to log in and out of the test after each question now, but at least it allows me to do that.
CHECK ENGINE LIGHT QUESTION - 06/04/2008
2008 Silverado with 439 miles. Came in with check engine light on, P0442 code detected with scan tool. Tech performed smoke test & purge/seal test and did not detect any leaks. Can I get time for this? How would you code it?
Re: MARK OF EXCELLENCE QUESTION - 06/05/2008
... the "paper" version. There's no way anyone knows all the answers and it takes longer to stop the test, look up an answer, go back to the test, answer and continue on. I have learned a lot by participating in MOE about things that don't normally ap...
Forum - 10/26/2017
A "test" claim with the battery charging/testing labor op in GWM did not include the labor dependency field for a battery test code...just the typical labor fields. Are you submitting within GWM or your in-house DMS?
GM Battery Info Help Card - NEW - 02/20/2018
Post a copy of the informational Battery Help Card at the GR8 Battery Tester and at each technician's work station to promote test compliance and accuracy to ensure a valid test result printout with battery replacement decisions.Download Card
Forum - 03/30/2018
The PDI time reduction included a statement about not needing to road test a new vehicle due to much better production? My tech just PDI'd a Bolt and went to road test it and the inside rear view mirror flew off of the windshield! I suppose...
What Would You Do? - 12/24 - 12/05/2024
... at 0 CCA at time of inspection. The vehicle was jump started to run for codes, a charge and retest was performed on the battery. The battery failed testing and was replaced. The technician attached the battery test slip with the WCC to the job card...
Battery Warranty Codes - 09/26/2024
A warranty code on the printed test result slip is decodable by GM to capture critical information on batteries that require replacement. The complete code must be entered on the warranty transaction in the labor dependency field. Codes will be 15-digits...
Battery in vehicle CCA rating doesnt match Si doc - 04/04/2023
... this case they put a 850CCA rated battery in a truck that should have per Si a 730....so if you test at 850 GM will reject it as it dont match per their records,,,and if you test at 730 maybe it will pass,,,but you cant put it back in the vehicle because...
Bulletin 17-NA-066 - 06/20/2022
The bulletin addressing Automatic Oil Cooler Flush and Flow Test has been revised. The bulletin applies to 2010-2019MY Buick, Cadillac, Chevrolet, and GMC passenger cars and light/medium duty trucks equipped with an automatic transmission. The update...
Diagnostics - Incorrect/Missing - 05/25/2022
... occur when claimed variable diagnostic time is not supported with technician comments or test procedures or the test results or description of repairs is not documented. ...
Reject of the Month - December 2020 - 11/25/2020
... (around 2016) that dealers would receive debits for transactions processed with invalid battery test codes and transactions showing that proper battery service procedures were not followed? At that time GM coached and counseled dealers and enabled...
Correct OnTrac Rental Reasons - 07/30/2020
GM has reported that certain dealers are identifying all of their rental/loaner vehicles as test drives. It is the responsibility of the person who is in charge of OnTrac entries to accurately identify the rental reason when a customer is put into one...
Flush Codes - 12/19/2018
... effective December 1, 2018, GM no longer requires a mandatory transmission cooler flush and flow test to be performed in every instance of transmission or torque converter replacement, or internal transmission repair. Technicians should continue to document...
Transmission Flush Code - 07/23/2018
After the transmission is removed for repairs, GM requires the use of the TransFlow machine to flush and flow test the transmission oil cooler and the oil cooler pipes. The machine will generate a unique flow code after the completion of the test that...
TransFlow Process - 05/22/2018
The Transmission Fluid Cooler Flow Test and Flushing document (ID 4117048) provides the cooler flow check and flushing steps, machine set-up, the minimum flow rate chart for both a steel TOC and aluminum TOC, back flush procedure, forward flush, flow...
TransFlow Machine - 05/22/2018
... The system provides a seven-character, encrypted warranty code following a successful flow test. The flow test must run for minimum of 8-10 seconds and be above 0.5 gpm for a code to be generated. TransFlow User Manual...
Courtesy Transportation Program Guidelines - 04/23/2018
... of alternative short-term transportation for either a service visit or an opportunity to test drive the latest GM vehicles and experience the newest technology in a no-pressure, hassle free environment.” To dealership employees, it’s satisfying...
Batteries - 09/09/2014
For batteries that are replaced under warranty, the warranty code is only generated under Diagnostic Mode when the test is set up as Out of Vehicle and when a Replace decision is the test result. While the battery does not have to be removed from the...
Autonomous Bolt - 01/23/2017
GM has plans to begin building a test fleet of autonomous Bolts in early 2017 on the same assembly line as the regular version of the car. Michigan will be the primary region to test the autonomous technology in cold weather and snow. These are conditions...
OE Batteries - 12/21/2017
... provides a list of original equipment ratings and part numbers used to set up an accurate battery test. The technician must select the proper battery type to prevent battery damage and to ensure correct test results. OEM part numbers are available within...
OE Batteries - 10/23/2017
... a table that provides original equipment ratings and part numbers used to set up a proper battery test. This information is critical for proper test results when using the EL-50313. The bulletin was revised to update the battery information containe...
Chevrolet Courtesy Transportation Program - 12/09/2013
... of time in GMDRAC service. Qualified miles include only rental, loaner, and customer test drive miles that are properly recorded on the rental log. No other miles count towards the qualified mile minimums that are required under the program. Customer...
Forum - 11/28/2022
... something you were told. I absolutely pay my guys the up to 0.3 for diag on a GR8 connection and test. I'm not paying them to stand there and watch the machine for an hour but if they connect it that means they had to cart it over, set it up, enter all...
Forum - 02/02/2023
... and then I use the boxes at the top to filter what vehicle I have from that table. I make sure the test slip has that CCA rating on it and if it doesn't I give it to the tech and tell him to test it with that rating regardless of what is on the battery. The...
Sublet Excessive for Labor Operation - 07/31/2018
... Scanned. Found P0300. Found engine misfire #4 cylinder. Performed compression test. Found no compression. Removed valve cover. Found #4 intake valve spring broke. Installed #4 valve spring. Performed cylinder...
What Would You Do - 08/21 - 07/27/2021
... paid 0.9 hours for the repair, which included 0.5 hrs base, 0.2 hrs toe reset, and 0.2 hrs for a test drive. In review of the technician’s comments, there was no indication of a test drive, and no elapsed mileage noted from mileage in / mileage...
Forum - 12/09/2016
... (Reference # 201612070001) on 12/7/2016 re: TransFlow Transmission Flush Code and/or GR8 Battery Test Code Transaction Debits. GM will be performing debits next week (week of 12/12/2016) on transactions that contain invalid battery test code, transactions...
Recall Tip - 04/12/2013
... XL vehicles that are currently or previously registered in certain states. Service agents are to test the driver's window and door lock switches for proper operation. If the switches function as designed, a protective coating must be installed to the...
Details of the Cause and Correction - 05/24/2016
... as well. Common examples that support the cause of failure include: Diagnostic trouble codesTest equipment readingsAlignment before and after measurementsMidtronics test results, including the warranty code from the printoutFlush codesAir conditioning...
Forum - 07/26/2018
... OF FAILURE OLH FOR ASSEMBLY 1.2 ADDITIONAL COMPONENT ASSEMBLY VERIFICATION 0.3 ROAD TEST AND VERIFY REPAIRS THIS EXAMPLE MIGHT BE FOR A VEHICLE WITH AN INTERMITTENT ISSUE. AFTER INITIAL ROAD TEST AND INSPECTION IT IS DETERMINED THAT FURTHER...
What Would You Do - 08/18 - 07/23/2018
... FPDCM and replaced the plugged catalytic converters. TAC then advised to perform leaking injector test and found injector leaking off of plug five – catalytic converter. Replaced injector, gaskets, and three fuel pipes. The vehicle was test...
Forum - 11/20/2020
As many mentioned in their WWYD responses, the battery was re-tested by the technician and the resulting battery test slip attached to the job card to support the replacement.
Forum - 05/11/2020
Have the tech locate the replacement/warranty battery, use the ro info that was used for the repair, re-run the test and provide wcc slip for battery
REPEAT/RELATED REPAIR - 06/12/2020
... light. The technician pulled a code current P0442 - emissions small leak. He did a smoke test and found smoke coming from the vent solenoid resulting in the vent solenoid necessary to replace. Also with the scan tool he did a seal test for...
Forum - 07/19/2022
If you are doing a start of consumption test I wouldn't submit that to warranty. You should generate an RO saying you are topping off and beginning the consumption test. You might be able to claim it if you do a repair at a later date but what if it is...
Forum - 01/25/2024
It's being done on an 2024 Tahoe with the LM2 engine. It's basically a diagnostic system check for the reductant system test.
What Would You Do? - 03/24 - 02/26/2024
... concern the technician charged the battery on the Diagnostic Charge Battery Station (DCBS). The test result showed that the battery was bad. The technician performed the DCBS battery charge procedure a second time with the same result. The battery was...
Forum - 02/27/2024
in addition to mentioned process the repair order with tech notes written in detail with test results from DCBS and process performed to replace the battery
Forum - 01/05/2017
You have to make sure the proper test procedure is performed for the type of battery. AGM or flooded type battery must match the test slip or they will debit back the claim. Robert- Capital Chevrolet
Recall 14116 Steering Torque Sensor - 10/07/2015
My service manager said that he had thought there was a bulletin explaining how to test these sensors before you complete the install. Is there something out there to explain how to test these sensors? Thanks, Carol
RESET ALCOHOL CONTENT ??? - 04/30/2012
Looking for labor op: all we did was performed smoke test for exhaust / performed afct injector test & reset the alcohol content
Re: - 10/20/2011
I SAW THAT NOT SURE WHAT IT IS, HAD A BATTERY CLAIM LAST WEEK ENTERED IT WITH LABOR OP N0110 THE LABOR TIME AND TEST CODE AND IT PAID...
For batteries that are replaced under warranty, the warranty code is only generated under Diagnostic Mode when the test is set up as Out of Vehicle and when a Replace decision is the test result. While the battery does not have to be removed from the...
Autonomous Bolt - 01/23/2017
GM has plans to begin building a test fleet of autonomous Bolts in early 2017 on the same assembly line as the regular version of the car. Michigan will be the primary region to test the autonomous technology in cold weather and snow. These are conditions...
OE Batteries - 12/21/2017
... provides a list of original equipment ratings and part numbers used to set up an accurate battery test. The technician must select the proper battery type to prevent battery damage and to ensure correct test results. OEM part numbers are available within...
OE Batteries - 10/23/2017
... a table that provides original equipment ratings and part numbers used to set up a proper battery test. This information is critical for proper test results when using the EL-50313. The bulletin was revised to update the battery information containe...
Chevrolet Courtesy Transportation Program - 12/09/2013
... of time in GMDRAC service. Qualified miles include only rental, loaner, and customer test drive miles that are properly recorded on the rental log. No other miles count towards the qualified mile minimums that are required under the program. Customer...
Forum - 11/28/2022
... something you were told. I absolutely pay my guys the up to 0.3 for diag on a GR8 connection and test. I'm not paying them to stand there and watch the machine for an hour but if they connect it that means they had to cart it over, set it up, enter all...
Forum - 02/02/2023
... and then I use the boxes at the top to filter what vehicle I have from that table. I make sure the test slip has that CCA rating on it and if it doesn't I give it to the tech and tell him to test it with that rating regardless of what is on the battery. The...
Sublet Excessive for Labor Operation - 07/31/2018
... Scanned. Found P0300. Found engine misfire #4 cylinder. Performed compression test. Found no compression. Removed valve cover. Found #4 intake valve spring broke. Installed #4 valve spring. Performed cylinder...
What Would You Do - 08/21 - 07/27/2021
... paid 0.9 hours for the repair, which included 0.5 hrs base, 0.2 hrs toe reset, and 0.2 hrs for a test drive. In review of the technician’s comments, there was no indication of a test drive, and no elapsed mileage noted from mileage in / mileage...
Forum - 12/09/2016
... (Reference # 201612070001) on 12/7/2016 re: TransFlow Transmission Flush Code and/or GR8 Battery Test Code Transaction Debits. GM will be performing debits next week (week of 12/12/2016) on transactions that contain invalid battery test code, transactions...
Recall Tip - 04/12/2013
... XL vehicles that are currently or previously registered in certain states. Service agents are to test the driver's window and door lock switches for proper operation. If the switches function as designed, a protective coating must be installed to the...
Details of the Cause and Correction - 05/24/2016
... as well. Common examples that support the cause of failure include: Diagnostic trouble codesTest equipment readingsAlignment before and after measurementsMidtronics test results, including the warranty code from the printoutFlush codesAir conditioning...
Forum - 07/26/2018
... OF FAILURE OLH FOR ASSEMBLY 1.2 ADDITIONAL COMPONENT ASSEMBLY VERIFICATION 0.3 ROAD TEST AND VERIFY REPAIRS THIS EXAMPLE MIGHT BE FOR A VEHICLE WITH AN INTERMITTENT ISSUE. AFTER INITIAL ROAD TEST AND INSPECTION IT IS DETERMINED THAT FURTHER...
What Would You Do - 08/18 - 07/23/2018
... FPDCM and replaced the plugged catalytic converters. TAC then advised to perform leaking injector test and found injector leaking off of plug five – catalytic converter. Replaced injector, gaskets, and three fuel pipes. The vehicle was test...
Forum - 11/20/2020
As many mentioned in their WWYD responses, the battery was re-tested by the technician and the resulting battery test slip attached to the job card to support the replacement.
Forum - 05/11/2020
Have the tech locate the replacement/warranty battery, use the ro info that was used for the repair, re-run the test and provide wcc slip for battery
REPEAT/RELATED REPAIR - 06/12/2020
... light. The technician pulled a code current P0442 - emissions small leak. He did a smoke test and found smoke coming from the vent solenoid resulting in the vent solenoid necessary to replace. Also with the scan tool he did a seal test for...
Forum - 07/19/2022
If you are doing a start of consumption test I wouldn't submit that to warranty. You should generate an RO saying you are topping off and beginning the consumption test. You might be able to claim it if you do a repair at a later date but what if it is...
Forum - 01/25/2024
It's being done on an 2024 Tahoe with the LM2 engine. It's basically a diagnostic system check for the reductant system test.
What Would You Do? - 03/24 - 02/26/2024
... concern the technician charged the battery on the Diagnostic Charge Battery Station (DCBS). The test result showed that the battery was bad. The technician performed the DCBS battery charge procedure a second time with the same result. The battery was...
Forum - 02/27/2024
in addition to mentioned process the repair order with tech notes written in detail with test results from DCBS and process performed to replace the battery
Forum - 01/05/2017
You have to make sure the proper test procedure is performed for the type of battery. AGM or flooded type battery must match the test slip or they will debit back the claim. Robert- Capital Chevrolet
Recall 14116 Steering Torque Sensor - 10/07/2015
My service manager said that he had thought there was a bulletin explaining how to test these sensors before you complete the install. Is there something out there to explain how to test these sensors? Thanks, Carol
RESET ALCOHOL CONTENT ??? - 04/30/2012
Looking for labor op: all we did was performed smoke test for exhaust / performed afct injector test & reset the alcohol content
Re: - 10/20/2011
I SAW THAT NOT SURE WHAT IT IS, HAD A BATTERY CLAIM LAST WEEK ENTERED IT WITH LABOR OP N0110 THE LABOR TIME AND TEST CODE AND IT PAID...
DIAGNOSTIC TIME - 10/08/2007
CAN I COLLECT DIAGNOSTIC TIME WHEN NECESSARY TO HAVE A TECH ROAD TEST A VEHICLE FOR AN EXTENDED TIME PERIOD
Re: Quick Tip from Aug 2008 about Engine Dye question - 08/12/2009
What if the tech did a dye test and a leak was never found on the veh?
Variable Diagnostic Time Explained - 09/25/2018
... time paid; clocked time alone does not justify payment. Technicians should specify the diagnostic test equipment used in the diagnosis and document all test results in their correction story. Additionally, a technician’s inefficiency or lack of...
Updates and Reminders - 10/01/2021
... - When it is determined that a battery is bad and requires replacement, the battery tester/charger will provide a test result that contains a unique Warranty Code that supports the replacement of the battery. It is important that the technician...
Battery Maintenance Report - 07/27/2022
... becomes necessary to replace a battery in dealer inventory, technicians are required to print the test result from the GR8/DCBS that supports battery replacement. A copy must be attached to the battery replacement transaction and the original retained...
Battery Replacement Transactions - 12/01/2021
... type or CCA rating was entered during setup or the BAC/VIN/Job Card number associated with the test code did not exactly match the detail entered with the transaction. If a debit was a result of a typo or incorrect Warranty Code entered on the transaction,...
Reject of the Month - September 2022 - 08/22/2022
... at write up as the battery had previously been replaced, customer pay. The technician tested the battery with the GR8 and found the battery to have failed. The failure code was documented on the hard copy and the GR8 test printout was attached...
Reject of the Month - 06/06/2014
... for the operation of the airbag.- The technician performed a significant number of diagnostic tests to duplicate the concern. In order to attempt to re-create the condition, the technician test drove the vehicle with a dealership employee the same height/size...
Warranty Battery Replacements - 11/29/2016
Dealers must use the EL-50313 Midtronics GR8 Battery Tester when diagnosing battery concerns The GR8 provides a 15-digit Warranty Code on a printed Test Info slip for batteries that require replacement. If a 10-digit Warranty Code is printed, the code...
Reject of the Month - 08/30/2012
... Repair documentation supported the adjustment of the front and rear toe as well as a vehicle road test. LABOR CODE: E2020Base LABOR TIME: 0.5 To Adjust Front Camber - Both Sides ADD TIME: 0.7 ...
Fluid and Air Conditioning Leak Analysis - 12/09/2013
... which lists various steps in determining the source of an oil leak and "Coolant System Leak Testing" that explains procedures for finding a coolant leak. While most fluid leaks can be found when doing a visual inspection, some leaks require a pressure...
The Rookie Corner - 12/15/2011
... is required. From bulletin 02-07-30-052G:Machine Displays - After completion of the flush and flow test, the following information is to be recorded on the repair order. This information is displayed on the Transmission Cooling System Service Tool, J...
Warranty and the Technician - 06/20/2022
... batteries on new vehicles in dealer inventory. A 15-digit (GR8) or 20-digit (DCBS) warranty test code on the printed test result slip must be entered in the “battery tester code” field of the warranty transaction. Additionally, the tag showing...
Bulletin Updates - 05/23/2023
... for the administrative handling allowance for exchanging ESC components. 12V Battery Testing and Warranty Replacement Requirements Bulletin, 20-NA-132 (Version 5) contains numerous updates from the previous version, including an important note...
Proper Battery Testing - 01/27/2022
... of the claim at the dealer’s end. Incorrect Warranty Codes are typically a result of not testing the battery with the correct CCA rating and/or not testing in the “out of vehicle” mode. Techlink has a reference chart that lists each...
Battery Warranty Coverage - 08/30/2021
... of the original battery replacement job card. Battery replacement must be supported by the test result from a GR8 or DCBS Battery test. The 15 or 20-digit Warranty Code from the test printout will be a required entry when submitting the warranty...
More on Variable Diagnostic Time - 11/29/2018
... if an initial visual inspection identifies the problem. Technicians should specify the diagnostic test equipment used in the diagnosis and document all test results in their cause or correction story. Additionally, a technician’s inefficiency or...
Forum - 06/17/2021
Okay, I don't want you to think all my guys are knuckle draggers. "TEST DROVE VEHICLE AND VERIFIED CUSTOMER CONCERN, CHECKED FOR CODES AND FOUND A P2723, DURING TEST DRIVE VERIFIED NO REVERSE, DELAYED SHIFT FROM 2-3, 3-4,AND 4TH INTO 5TH, FLUID CONDITION...
Going With the Flow Chart - 03/08/2012
... the cause of failure through Strategy Based Diagnostics (DTC, SI, PI, Bulletins, etc.). Road test as needed.Review job card to confirm all necessary documentation is attached or written. Listen to the customer's concern, ask questions to clarify concern,...
Noncompliance Debits: Battery / Transmission - 12/21/2016
... that dealers will receive debits for transactions that were processed with invalid GR8 battery test codes, transactions showing that proper battery service procedures were not followed, and transactions containing invalid or duplicate TransFlow transmission...
Forum - 06/30/2021
Most of the technicians here have, what I think, to be good write ups. Here's one I received today: Test drove vehicle, verified concern. Scanned vehicle for codes. P0621 in ECM. Followed SI diagnostics and verified 12 Volts at connector X2...
What Would You Do - 04/21 - 03/22/2021
... with a concern that the vehicle was slow to start and it was necessary to boost. The technician tested the battery with the GR8 tester and documented that the battery failed the test. The Warranty Code printout was attached to the claim as well...
Forum - 06/28/2019
... Customer has had issues with misfires as of late. It was very hard to duplicate this concern. Was test driven several times and would not duplicate. Customer had called in again and said that the same problem was occuring again. This time technician...
Forum - 12/03/2018
... this point, as a best practice: document the code and the time to perform the test on the job card when the technician determines that a flush and flow test is necessary to perform a thorough repair. While it is...
Locating A Clunking Sound - 08/07/2008
... We kept the vehicle over a week-still no luck. Finally one of the ASEP students took it out for a test drive. He finally pinpointed the noise to the interior rear of the car. After removing the wheel well inside the interior rear they were astonished...
CAN I COLLECT DIAGNOSTIC TIME WHEN NECESSARY TO HAVE A TECH ROAD TEST A VEHICLE FOR AN EXTENDED TIME PERIOD
Re: Quick Tip from Aug 2008 about Engine Dye question - 08/12/2009
What if the tech did a dye test and a leak was never found on the veh?
Variable Diagnostic Time Explained - 09/25/2018
... time paid; clocked time alone does not justify payment. Technicians should specify the diagnostic test equipment used in the diagnosis and document all test results in their correction story. Additionally, a technician’s inefficiency or lack of...
Updates and Reminders - 10/01/2021
... - When it is determined that a battery is bad and requires replacement, the battery tester/charger will provide a test result that contains a unique Warranty Code that supports the replacement of the battery. It is important that the technician...
Battery Maintenance Report - 07/27/2022
... becomes necessary to replace a battery in dealer inventory, technicians are required to print the test result from the GR8/DCBS that supports battery replacement. A copy must be attached to the battery replacement transaction and the original retained...
Battery Replacement Transactions - 12/01/2021
... type or CCA rating was entered during setup or the BAC/VIN/Job Card number associated with the test code did not exactly match the detail entered with the transaction. If a debit was a result of a typo or incorrect Warranty Code entered on the transaction,...
Reject of the Month - September 2022 - 08/22/2022
... at write up as the battery had previously been replaced, customer pay. The technician tested the battery with the GR8 and found the battery to have failed. The failure code was documented on the hard copy and the GR8 test printout was attached...
Reject of the Month - 06/06/2014
... for the operation of the airbag.- The technician performed a significant number of diagnostic tests to duplicate the concern. In order to attempt to re-create the condition, the technician test drove the vehicle with a dealership employee the same height/size...
Warranty Battery Replacements - 11/29/2016
Dealers must use the EL-50313 Midtronics GR8 Battery Tester when diagnosing battery concerns The GR8 provides a 15-digit Warranty Code on a printed Test Info slip for batteries that require replacement. If a 10-digit Warranty Code is printed, the code...
Reject of the Month - 08/30/2012
... Repair documentation supported the adjustment of the front and rear toe as well as a vehicle road test. LABOR CODE: E2020Base LABOR TIME: 0.5 To Adjust Front Camber - Both Sides ADD TIME: 0.7 ...
Fluid and Air Conditioning Leak Analysis - 12/09/2013
... which lists various steps in determining the source of an oil leak and "Coolant System Leak Testing" that explains procedures for finding a coolant leak. While most fluid leaks can be found when doing a visual inspection, some leaks require a pressure...
The Rookie Corner - 12/15/2011
... is required. From bulletin 02-07-30-052G:Machine Displays - After completion of the flush and flow test, the following information is to be recorded on the repair order. This information is displayed on the Transmission Cooling System Service Tool, J...
Warranty and the Technician - 06/20/2022
... batteries on new vehicles in dealer inventory. A 15-digit (GR8) or 20-digit (DCBS) warranty test code on the printed test result slip must be entered in the “battery tester code” field of the warranty transaction. Additionally, the tag showing...
Bulletin Updates - 05/23/2023
... for the administrative handling allowance for exchanging ESC components. 12V Battery Testing and Warranty Replacement Requirements Bulletin, 20-NA-132 (Version 5) contains numerous updates from the previous version, including an important note...
Proper Battery Testing - 01/27/2022
... of the claim at the dealer’s end. Incorrect Warranty Codes are typically a result of not testing the battery with the correct CCA rating and/or not testing in the “out of vehicle” mode. Techlink has a reference chart that lists each...
Battery Warranty Coverage - 08/30/2021
... of the original battery replacement job card. Battery replacement must be supported by the test result from a GR8 or DCBS Battery test. The 15 or 20-digit Warranty Code from the test printout will be a required entry when submitting the warranty...
More on Variable Diagnostic Time - 11/29/2018
... if an initial visual inspection identifies the problem. Technicians should specify the diagnostic test equipment used in the diagnosis and document all test results in their cause or correction story. Additionally, a technician’s inefficiency or...
Forum - 06/17/2021
Okay, I don't want you to think all my guys are knuckle draggers. "TEST DROVE VEHICLE AND VERIFIED CUSTOMER CONCERN, CHECKED FOR CODES AND FOUND A P2723, DURING TEST DRIVE VERIFIED NO REVERSE, DELAYED SHIFT FROM 2-3, 3-4,AND 4TH INTO 5TH, FLUID CONDITION...
Going With the Flow Chart - 03/08/2012
... the cause of failure through Strategy Based Diagnostics (DTC, SI, PI, Bulletins, etc.). Road test as needed.Review job card to confirm all necessary documentation is attached or written. Listen to the customer's concern, ask questions to clarify concern,...
Noncompliance Debits: Battery / Transmission - 12/21/2016
... that dealers will receive debits for transactions that were processed with invalid GR8 battery test codes, transactions showing that proper battery service procedures were not followed, and transactions containing invalid or duplicate TransFlow transmission...
Forum - 06/30/2021
Most of the technicians here have, what I think, to be good write ups. Here's one I received today: Test drove vehicle, verified concern. Scanned vehicle for codes. P0621 in ECM. Followed SI diagnostics and verified 12 Volts at connector X2...
What Would You Do - 04/21 - 03/22/2021
... with a concern that the vehicle was slow to start and it was necessary to boost. The technician tested the battery with the GR8 tester and documented that the battery failed the test. The Warranty Code printout was attached to the claim as well...
Forum - 06/28/2019
... Customer has had issues with misfires as of late. It was very hard to duplicate this concern. Was test driven several times and would not duplicate. Customer had called in again and said that the same problem was occuring again. This time technician...
Forum - 12/03/2018
... this point, as a best practice: document the code and the time to perform the test on the job card when the technician determines that a flush and flow test is necessary to perform a thorough repair. While it is...
Locating A Clunking Sound - 08/07/2008
... We kept the vehicle over a week-still no luck. Finally one of the ASEP students took it out for a test drive. He finally pinpointed the noise to the interior rear of the car. After removing the wheel well inside the interior rear they were astonished...
TIME JUSTIFICATION - 03/21/2008
IS THERE ANYTHING IN PRINT AS TO HOW LONG IT SHOULD TAKE TO PERFORM... ???? COMPRESSION TEST PRESSURE TEST FUEL SAMPLE
TRANSMISSION LABOR CODES THAT REQUIRE A FLUSH CODE - 08/22/2012
... seal replacement? TSB 02-07-30-052H has two contadictory statements. under the flow/flush test procedure it states "all labor operations that include removal of the transmission from the vehicle and require the oil pan or side cover to be removed include...
Forum - 10/24/2016
In September GM released Global Message GCUS-9-2833 reminding dealers of GR8 battery test code and TransFlow transmission flush code requirements per P&P. The message also stated that dealers would be debited for transactions containing invalid battery...
Forum - 10/26/2016
... being entered in the labor dependency field of the transaction rather than the letter "V" from the test code printout. a few other issues were found with the inadvertent omission of a character from the test code. **just a few other areas...
Battery Bulletin Update - 03/22/2021
Bulletin 20-NA-132 Battery Testing and Warranty Replacement Requirements: The most recent battery bulletin update includes the new battery maintenance process, the new procedure involves the use of the Battery Maintenance Report to identify specific vehicles...
Fluid and Air Conditioning Leak Analysis - 09/22/2020
... While some fluid leaks can be found when doing a visual inspection, some leaks require a pressure test or the addition of dye to check with a black light. This testing procedure is not included in the base time listed with labor operations. Rather, it...
A Better Cause of Failure - 05/28/2020
... in these situations becomes the technician’s diagnosis procedures and the corresponding test results. Below are examples of cause of failure explanations when the definitive cause of failure cannot be fully explained in words that must be...
Reject of the Month - 05/09/2014
... in Nebraska. The check engine light was on and the vehicle would not start. The technician tested for fuel and spark on all cylinders- all were ok. He then performed a compression test and found it to be 0 psi on all four cylinders. The cylinder leakage...
Diagnostic Time Service Management Approval - 12/19/2014
... electrical diagnosis. The time must also be supported by the technician stating what diagnostic test equipment was used and what the test results were. GM has now taken it one step further and requires that service management approve this additional...
Update to Diagnostic Time Approval - 03/26/2015
... was that service management had to approve diagnostic add time before claim submission. With the latest update to bulletin 04-00-89-015 in March, that requirement was removed. In its place is the statement, "Service managers are responsible for assuring...
Reject of the Month - 03/01/2016
... Volt had a concern with the Service Engine Soon light coming on. The technician performed a scan test and pulled several current codes. After further inspection and evaluation, the technician found that the hybrid battery cooling system reservoir was...
Midtronics GR8 Battery Tester Code now 15 Digits - 11/18/2013
There is revised software available for the EL-50313, Midtronics battery tester that includes provisions to test the new Stop/Start auxiliary battery found in certain new GM vehicles. With that, the battery code has been expanded to 15 digits from 10....
Battery Tester - 10/25/2023
Important! Effective January 1, 2024, the GR8 will no longer be approved equipment for testing batteries under warranty. Only a DCBS battery test result of “battery is bad” along with a DCBS warranty code will support warranty replacement...
Fluid Leak Analysis - 11/29/2023
... the repair of the leak. Examples of procedures that qualify as fluid leak analysis are pressure testing of coolant or fuel systems, and dye test for oil leaks (engine, transmission, power steering, etc)....
Midtronics Diagnostic Charger DCA-8000P - 04/23/2024
... battery warranty tool in the GM Dealer Equipment and Tool Program. The DCA will provide a battery test decision in as little as 5 minutes, saving valuable shop time. The tool provides a warranty code on the printout for failed batteries. ...
Midtronics GR8 - 04/23/2024
Effective October 1, 2024, the GR8 will no longer be approved equipment for testing batteries under warranty. Only a DCA or DCBS battery test result of “battery is bad” along with the respective warranty code will support warranty replacement...
Warranty Code - 04/23/2024
The warranty code on the printed battery test result slip is decodable by GM and captures critical information on batteries that require replacement. The complete code (no dashes or spaces) must be entered with the warranty transaction in the “Battery...
Reducing H-Routes - 08/29/2024
... information: job card (accounting copy), time punch for OLH, SPS programming receipts, battery test slips, rental pre-approval sheets/agreements, sublet invoice, and PET worksheets....
Forum - 05/23/2024
... (dropped/saturated in spilled oil/gas/coolant) or maybe it flew out the window during a test drive. Either way, if there is a legitimate reason for a reprint, without an original, document the situation on the reprinted copy with service management ...
Forum - 05/24/2024
After several times in pending for review, the transaction was acepted for payment on a one time basis. The dealer has since educated their technicians to ensure that a job card was opened with the initial battery test.
Forum - 06/28/2024
... when replacing both the main and auxiliary battery in the vehicle: identify each set of DCBS test slips with the batteries location in the vehicle, Driver Side (Auxiliary) or Passenger Side (Main). By doing so, the warranty administrator will associate...
Concern Not Duplicated-Brakes? - 09/09/2024
... Concern - Brakes are making a crunching noise when applied. Tech notes - road test vehicle and apply brakes multiple times, no abnormal noise heard.Tech has .3 punched.Can we submit for CCND-Brakes paying the tech .3?...
Forum - 07/25/2023
... but the vehicle had come from the manufaturer with a 850CCA. They had to redo the battery test using the 750CCA as the CCA. Got a new Warranty Code and it paid..........
Verified Customer Concern but no fix yet - 10/31/2023
... but there is currently no fix for it. In this case bulletin PIT5987. Tech did have to spend time test driving and checking for bulletins. Would love to hear how others are handling these claims.Thanks, Carol...
Blazer EV charging question - 11/01/2023
We have a Blazer EV that wouldn't start at the railyard it was towed to us, we had to test and charge the 12v battery, but also the drive battey was discharged to 0% so we charged it to. Is there any additional time for charging the EV battery?
IS THERE ANYTHING IN PRINT AS TO HOW LONG IT SHOULD TAKE TO PERFORM... ???? COMPRESSION TEST PRESSURE TEST FUEL SAMPLE
TRANSMISSION LABOR CODES THAT REQUIRE A FLUSH CODE - 08/22/2012
... seal replacement? TSB 02-07-30-052H has two contadictory statements. under the flow/flush test procedure it states "all labor operations that include removal of the transmission from the vehicle and require the oil pan or side cover to be removed include...
Forum - 10/24/2016
In September GM released Global Message GCUS-9-2833 reminding dealers of GR8 battery test code and TransFlow transmission flush code requirements per P&P. The message also stated that dealers would be debited for transactions containing invalid battery...
Forum - 10/26/2016
... being entered in the labor dependency field of the transaction rather than the letter "V" from the test code printout. a few other issues were found with the inadvertent omission of a character from the test code. **just a few other areas...
Battery Bulletin Update - 03/22/2021
Bulletin 20-NA-132 Battery Testing and Warranty Replacement Requirements: The most recent battery bulletin update includes the new battery maintenance process, the new procedure involves the use of the Battery Maintenance Report to identify specific vehicles...
Fluid and Air Conditioning Leak Analysis - 09/22/2020
... While some fluid leaks can be found when doing a visual inspection, some leaks require a pressure test or the addition of dye to check with a black light. This testing procedure is not included in the base time listed with labor operations. Rather, it...
A Better Cause of Failure - 05/28/2020
... in these situations becomes the technician’s diagnosis procedures and the corresponding test results. Below are examples of cause of failure explanations when the definitive cause of failure cannot be fully explained in words that must be...
Reject of the Month - 05/09/2014
... in Nebraska. The check engine light was on and the vehicle would not start. The technician tested for fuel and spark on all cylinders- all were ok. He then performed a compression test and found it to be 0 psi on all four cylinders. The cylinder leakage...
Diagnostic Time Service Management Approval - 12/19/2014
... electrical diagnosis. The time must also be supported by the technician stating what diagnostic test equipment was used and what the test results were. GM has now taken it one step further and requires that service management approve this additional...
Update to Diagnostic Time Approval - 03/26/2015
... was that service management had to approve diagnostic add time before claim submission. With the latest update to bulletin 04-00-89-015 in March, that requirement was removed. In its place is the statement, "Service managers are responsible for assuring...
Reject of the Month - 03/01/2016
... Volt had a concern with the Service Engine Soon light coming on. The technician performed a scan test and pulled several current codes. After further inspection and evaluation, the technician found that the hybrid battery cooling system reservoir was...
Midtronics GR8 Battery Tester Code now 15 Digits - 11/18/2013
There is revised software available for the EL-50313, Midtronics battery tester that includes provisions to test the new Stop/Start auxiliary battery found in certain new GM vehicles. With that, the battery code has been expanded to 15 digits from 10....
Battery Tester - 10/25/2023
Important! Effective January 1, 2024, the GR8 will no longer be approved equipment for testing batteries under warranty. Only a DCBS battery test result of “battery is bad” along with a DCBS warranty code will support warranty replacement...
Fluid Leak Analysis - 11/29/2023
... the repair of the leak. Examples of procedures that qualify as fluid leak analysis are pressure testing of coolant or fuel systems, and dye test for oil leaks (engine, transmission, power steering, etc)....
Midtronics Diagnostic Charger DCA-8000P - 04/23/2024
... battery warranty tool in the GM Dealer Equipment and Tool Program. The DCA will provide a battery test decision in as little as 5 minutes, saving valuable shop time. The tool provides a warranty code on the printout for failed batteries. ...
Midtronics GR8 - 04/23/2024
Effective October 1, 2024, the GR8 will no longer be approved equipment for testing batteries under warranty. Only a DCA or DCBS battery test result of “battery is bad” along with the respective warranty code will support warranty replacement...
Warranty Code - 04/23/2024
The warranty code on the printed battery test result slip is decodable by GM and captures critical information on batteries that require replacement. The complete code (no dashes or spaces) must be entered with the warranty transaction in the “Battery...
Reducing H-Routes - 08/29/2024
... information: job card (accounting copy), time punch for OLH, SPS programming receipts, battery test slips, rental pre-approval sheets/agreements, sublet invoice, and PET worksheets....
Forum - 05/23/2024
... (dropped/saturated in spilled oil/gas/coolant) or maybe it flew out the window during a test drive. Either way, if there is a legitimate reason for a reprint, without an original, document the situation on the reprinted copy with service management ...
Forum - 05/24/2024
After several times in pending for review, the transaction was acepted for payment on a one time basis. The dealer has since educated their technicians to ensure that a job card was opened with the initial battery test.
Forum - 06/28/2024
... when replacing both the main and auxiliary battery in the vehicle: identify each set of DCBS test slips with the batteries location in the vehicle, Driver Side (Auxiliary) or Passenger Side (Main). By doing so, the warranty administrator will associate...
Concern Not Duplicated-Brakes? - 09/09/2024
... Concern - Brakes are making a crunching noise when applied. Tech notes - road test vehicle and apply brakes multiple times, no abnormal noise heard.Tech has .3 punched.Can we submit for CCND-Brakes paying the tech .3?...
Forum - 07/25/2023
... but the vehicle had come from the manufaturer with a 850CCA. They had to redo the battery test using the 750CCA as the CCA. Got a new Warranty Code and it paid..........
Verified Customer Concern but no fix yet - 10/31/2023
... but there is currently no fix for it. In this case bulletin PIT5987. Tech did have to spend time test driving and checking for bulletins. Would love to hear how others are handling these claims.Thanks, Carol...
Blazer EV charging question - 11/01/2023
We have a Blazer EV that wouldn't start at the railyard it was towed to us, we had to test and charge the 12v battery, but also the drive battey was discharged to 0% so we charged it to. Is there any additional time for charging the EV battery?
Forum - 03/20/2023
... it turns to automatically pending debit. that is the main reason for the debits,,if they test the parts or inspection shows something that will also be listed as well,,,but its usually they didnt get there in time...
Forum - 04/10/2023
I have not seen it before however I believe that the codes decode into the test parameters, vehicle information, and failure type. It seems possible to me that it COULD be the same. Make sure that each slip has a unique time stamp on it and just put ...
Forum - 07/24/2023
Thanks for the tip, ewill3rd. A question for you: When you double check behind the tech and find that it does not match, do you have the tech re-test the battery using the correct information? How can they do this if the vehicle is already gone?
Forum - 04/04/2022
If I am reading this correctly there was no reason for the tech to perform the service bay test. I'm not a super diesel guy but based on the information you provided it was a simple throttle code issue and should not have required any additional steps...
Oil consumption. - 05/10/2022
I have a medium duty claim that the vehicle came 6 quarts low on oil, we added the oil and started a consumption test. That being said I cannot use a CCND since there are parts, anyone have an idea what I can use to submit?
CCND - 11/16/2022
HiI've got a "no problem found" for the trailer system. Tech used tool EL-52641 railer presence simluator, checked connectors and wiring and wiggle test harness. Trying to figure what the best CCND LOP would be. Any suggestions?Thanks, Carol
Claim oil? - 11/15/2021
HiWe have a vehicle with only 3,419 miles that came in with the engine oil level low. We put in a quart of oil and are starting an oil consumption test. Is there anyway to claim the time and oil?Thanks for any ideas.
WARRANTY ADMINISTRATOR - 07/19/2022
HelloI have a 21 chevrolet silverado 2500, that we started a oil consumption test on. What labor op would I use for this?? The tech said they used to use cannot verify lop, but that lop is not working. I would appreciate any input, I have...
Forum - 10/25/2018
A snapshot of the information (tested flow rate (gpm), temperature, cycle number, and flow code) that is displayed on the Transmission Cooling System Service Tool after the flow test and flush is helpful in confirming the data associated with the alpha/numeric...
Flush Codes: Global Message GCUS-9-6971 - 11/30/2018
... the TransFlow code in the correction comments of the job card in instances when the J-45096 flow test procedure is used to diagnose an overheating or lubrication concern.Refer to the message for all of the details!...
ROBINAIR WARRANTY CODE FOR R1234yf REFRIGERANT - 02/07/2019
... New Refrigerant (R1234yf) for A/C Service - (Jun 21, 2018) the warranty code on the Robinair test printout is to be submitted in the comments in the claim. I have a printout but it has 2 separate warranty codes on it. One is in...
Forum - 05/22/2019
... electrical mishaps that caused the need for repair and that's why they want detailed comments on test equipment and tools along with the reasoning behind the repair. ...
BATTERY REPLACEMENT OUT OF 3/36 - LABOR - 05/11/2018
... warranty. The customer replaced battery 04/19/18 66843 miles - now is back 05/10/18 failed GR8 test.... My parts dept delt with AC Delco for the battery, but what is the proper way to handle the labor ??...
Forum - 03/22/2018
If the cause of failure (component causing the leak) was the 3rd brake light, I agree with cnkraemer, submit using the labor operation for the 3rd brake light. Additional diagnostic time to perform the water leak test would be claimed in OLH.
Added operation lines on a PDI (Prep)? - 04/26/2018
... I can't find anything in P&P to help me. I have a prep vehicle that while the tech was test driving the new vehicle, there was an issue with the brake pedal. Obviously, there is no customer to get approval from...and it's a dealer owned...
Forum - 10/04/2017
WE RECENTLY HAD THIS SAME SCENARIO ON A 13 CRUZE--WE HAD THE BATTERY WARRANTY TEST CODE PRINTOUT WITH THE FAILURE CODE AND SUBMITTED THE CLAIM INCLUDING THE BATTERY PART FOR CONSEQUENTIAL DAMAGE WITH APPROPRIATE AUTHORIZATIONS AND ATTACHMENTS--IT REQUIRED...
Forum - 01/18/2018
I always have my techs clock the time as olh & claim it. But of course by clocking on regular work time first to test drive. I am new to this site... so trying it out.
Forum - 01/25/2018
WSC stated to us that since the battery was not in its intial state and therefore our retest was invalid even though the GR8 in both test stated the battery had a bad cell. We were not paid for that claim.
RENTAL WITH CCND? - 03/02/2020
Can I claim a rental with a CCND labor op? They kept the vehicle overnight to test it again in the morning but did not find anything wrong. There were no repairs needed on the vehicle. Or is there another labor op that can be used for a rental without...
Forum - 06/14/2021
... I had to pick on him for one thing I would say what were the vacuum readings on his vacuum source test and what is the specification that it is supposed to be that indicated it was faulty. That being said, I would accept that and submit it on specia...
Forum - 04/16/2021
... the dye and if not then it falls under shop supplies. I believe it is expected the tech is test driving the vehicle with the dye as diagnosis. Yet it takes more miles then a tech is willing to drive for just 1 hour DT. If it works with your insurance...
Forum - 07/09/2021
The tech still has to document how they got to the bulletin: ie: test drove, verified noise from front during braking, verified noise from pads. They dont have to write a novel, but they do have to get the story from start to finish points. We had a DMA...
Forum - 08/03/2017
Not sure what should be done in this situation, I know GM won't pay for test drives but due to the extent of this situation not sure...but would like to know the correct answer...please post the answer!
No start-battery faulty vs special coverage 14311 - 10/02/2017
I have a couple of claims that the customer brings in for NO START, we test battery "it fails/needs replacement" - but than also find negative battery cable high resistence / loose which falls under the 14311 Special Coverage...... my question...
Forum - 02/15/2017
It depends a bit on the system you're referring to. For the HVAC system, 4417169 A/C System Analysis can be used, but for the engine it would be a CCND for me as I'm not aware of GM paying for pressure test time if there is no failed part.
... it turns to automatically pending debit. that is the main reason for the debits,,if they test the parts or inspection shows something that will also be listed as well,,,but its usually they didnt get there in time...
Forum - 04/10/2023
I have not seen it before however I believe that the codes decode into the test parameters, vehicle information, and failure type. It seems possible to me that it COULD be the same. Make sure that each slip has a unique time stamp on it and just put ...
Forum - 07/24/2023
Thanks for the tip, ewill3rd. A question for you: When you double check behind the tech and find that it does not match, do you have the tech re-test the battery using the correct information? How can they do this if the vehicle is already gone?
Forum - 04/04/2022
If I am reading this correctly there was no reason for the tech to perform the service bay test. I'm not a super diesel guy but based on the information you provided it was a simple throttle code issue and should not have required any additional steps...
Oil consumption. - 05/10/2022
I have a medium duty claim that the vehicle came 6 quarts low on oil, we added the oil and started a consumption test. That being said I cannot use a CCND since there are parts, anyone have an idea what I can use to submit?
CCND - 11/16/2022
HiI've got a "no problem found" for the trailer system. Tech used tool EL-52641 railer presence simluator, checked connectors and wiring and wiggle test harness. Trying to figure what the best CCND LOP would be. Any suggestions?Thanks, Carol
Claim oil? - 11/15/2021
HiWe have a vehicle with only 3,419 miles that came in with the engine oil level low. We put in a quart of oil and are starting an oil consumption test. Is there anyway to claim the time and oil?Thanks for any ideas.
WARRANTY ADMINISTRATOR - 07/19/2022
HelloI have a 21 chevrolet silverado 2500, that we started a oil consumption test on. What labor op would I use for this?? The tech said they used to use cannot verify lop, but that lop is not working. I would appreciate any input, I have...
Forum - 10/25/2018
A snapshot of the information (tested flow rate (gpm), temperature, cycle number, and flow code) that is displayed on the Transmission Cooling System Service Tool after the flow test and flush is helpful in confirming the data associated with the alpha/numeric...
Flush Codes: Global Message GCUS-9-6971 - 11/30/2018
... the TransFlow code in the correction comments of the job card in instances when the J-45096 flow test procedure is used to diagnose an overheating or lubrication concern.Refer to the message for all of the details!...
ROBINAIR WARRANTY CODE FOR R1234yf REFRIGERANT - 02/07/2019
... New Refrigerant (R1234yf) for A/C Service - (Jun 21, 2018) the warranty code on the Robinair test printout is to be submitted in the comments in the claim. I have a printout but it has 2 separate warranty codes on it. One is in...
Forum - 05/22/2019
... electrical mishaps that caused the need for repair and that's why they want detailed comments on test equipment and tools along with the reasoning behind the repair. ...
BATTERY REPLACEMENT OUT OF 3/36 - LABOR - 05/11/2018
... warranty. The customer replaced battery 04/19/18 66843 miles - now is back 05/10/18 failed GR8 test.... My parts dept delt with AC Delco for the battery, but what is the proper way to handle the labor ??...
Forum - 03/22/2018
If the cause of failure (component causing the leak) was the 3rd brake light, I agree with cnkraemer, submit using the labor operation for the 3rd brake light. Additional diagnostic time to perform the water leak test would be claimed in OLH.
Added operation lines on a PDI (Prep)? - 04/26/2018
... I can't find anything in P&P to help me. I have a prep vehicle that while the tech was test driving the new vehicle, there was an issue with the brake pedal. Obviously, there is no customer to get approval from...and it's a dealer owned...
Forum - 10/04/2017
WE RECENTLY HAD THIS SAME SCENARIO ON A 13 CRUZE--WE HAD THE BATTERY WARRANTY TEST CODE PRINTOUT WITH THE FAILURE CODE AND SUBMITTED THE CLAIM INCLUDING THE BATTERY PART FOR CONSEQUENTIAL DAMAGE WITH APPROPRIATE AUTHORIZATIONS AND ATTACHMENTS--IT REQUIRED...
Forum - 01/18/2018
I always have my techs clock the time as olh & claim it. But of course by clocking on regular work time first to test drive. I am new to this site... so trying it out.
Forum - 01/25/2018
WSC stated to us that since the battery was not in its intial state and therefore our retest was invalid even though the GR8 in both test stated the battery had a bad cell. We were not paid for that claim.
RENTAL WITH CCND? - 03/02/2020
Can I claim a rental with a CCND labor op? They kept the vehicle overnight to test it again in the morning but did not find anything wrong. There were no repairs needed on the vehicle. Or is there another labor op that can be used for a rental without...
Forum - 06/14/2021
... I had to pick on him for one thing I would say what were the vacuum readings on his vacuum source test and what is the specification that it is supposed to be that indicated it was faulty. That being said, I would accept that and submit it on specia...
Forum - 04/16/2021
... the dye and if not then it falls under shop supplies. I believe it is expected the tech is test driving the vehicle with the dye as diagnosis. Yet it takes more miles then a tech is willing to drive for just 1 hour DT. If it works with your insurance...
Forum - 07/09/2021
The tech still has to document how they got to the bulletin: ie: test drove, verified noise from front during braking, verified noise from pads. They dont have to write a novel, but they do have to get the story from start to finish points. We had a DMA...
Forum - 08/03/2017
Not sure what should be done in this situation, I know GM won't pay for test drives but due to the extent of this situation not sure...but would like to know the correct answer...please post the answer!
No start-battery faulty vs special coverage 14311 - 10/02/2017
I have a couple of claims that the customer brings in for NO START, we test battery "it fails/needs replacement" - but than also find negative battery cable high resistence / loose which falls under the 14311 Special Coverage...... my question...
Forum - 02/15/2017
It depends a bit on the system you're referring to. For the HVAC system, 4417169 A/C System Analysis can be used, but for the engine it would be a CCND for me as I'm not aware of GM paying for pressure test time if there is no failed part.
Forum - 10/26/2016
A few other areas to check on the battery test code printout: from bulletin 15-06-03-002D: accurate battery type noted (e.g. flooded or Stop/Start AGM), accurate CCA for the vehicle and engine, and "out of vehicle" indicated.
Re: Transmission diagnostic worksheet? - 09/02/2015
... is not limited to; sublet invoices, alignment printout, diagnostic worksheets, delivery receipt, test equipment printouts." (If you look in Service P&P 3.3.2 under 'supporting documentation' it will state the same terminology.) I've always interpreted...
REPAIRED BEFORE WARRANTY STARTED - 03/18/2013
I HAVE A CLAIM WHERE THE CUSTOMER TEST DROVE VEHICLE AND ENGINE STARTED TO MISS AND DIE, CUSTOMER WOULD NOT PURCAHSE VEHICLE UNTILL ISSUE WAS CORRECTED. WE HAD TO REPLACE THE FAF SENSOR . THIS CLAIMED REJECTED BECAUSE OF REPAIR BEFORE WARRANTY STARTED....
Re: Oil Consumption - 12/02/2013
what we try to do start the oil test with an oil change. make a copy of the TSB and attach it to the oil change hard card and that give it a good start.
Labor Op Add On for J3480 - 12/06/2012
I looked up labor op J3480 in the Labor Op Add On Guide and it states you can claim up to 0.5 for leak test and add it to the base labor hours. I submitted it and it came back approved with 0.5 less labor hrs than what I claimed. Please explain.
Re: AC leak analyze time - 06/29/2012
Have you tried to put time in additional time? Is the dye added to the RO, sometime the op code won't pay if part isn't charged out. If no other repair, you can use op code D4450 for dye test.
Re: AC leak analyze time - 06/29/2012
I got a response back from my Wty specialist who told me the one one I used included the time for the leak test. I'll have to try something else for the other job.
Z2399 On Chev Spark - 07/23/2012
... actually seen anything on how to submit it just that they have to perform this extended road test and the op/time allowance....
Re: Z2399 On Chev Spark - 07/23/2012
G_0000140935 7/12/12 CLAIM SUBMITTED AS ZREG OP, DURING TEST DRIVE DID TECH CONTACT ON-STAR. "After you have completed the quality assessment you are required to hit the OnStar Blue Button to confirm the completion of the quality inspection as part...
EVAP - 01/18/2010
I HAVE A 07 PONTIAC G6 OUT BY MILEAGE.IS THE EVAP SYSTEM COVERED UNDER POWER TRAIN WARRANTY.THE GAS CAP WAS LOOSE TECH DID A EVAP LEAK TEST AND HAD CHECK ENGINE LIGHT ON.
Labor Ops With Alignment allowance on GWM - 02/19/2010
... The labor op os E3530 .9 base time with addt'l .5 base(?) for alignment add toe .2 and add road test .2 Is the whole alignment add time or is the base times added together. I am having a lot of trouble with the labor ops that allow E2000 and E2020....
Re: TIME JUSTIFICATION - 03/28/2008
J&L provides a handy booklet called "Official Nugget Notes". It gives add times for pressure test at .3 (.5 if dye is used) on certain labor ops. As well as other add times not published in the LTG.
Re: DEX-COOL PROTECTION - 04/04/2008
SOUNDS LIKE IT IS TO ME. DEX COOL HAS A LIFE SPAN OF 5YEAR AND 150000 MILES AND THE VEH IS STILL UNDER WARR. THE COOLANT DID FAIL THE TEST. IF THE VEH WASNT UNDER WARRANTY THAN I WOULDNT CLAIM IT
Re: COMPLAINT & FAIL CODES - 04/09/2008
... PART BAD OR INOP. I CANT EVEN GET MY TECHS TO CHANGE OUT GOING MILAGE EVEN WHEN IT SAYS THEY TEST DROVE IT IN THERE STORY. ...
Re: CLARIFACTION: LEAK TESTING (.5LBR) - 04/15/2008
Cylinder head gasket opcode allows for leak test time, but intake does not, so it depends how you code this one. Make sure your tech has documented pressure readings & the clock time reflects what you code.
Re: PRESSURE TESTING - 01/17/2008
Rhonda, from what iam told the pressure test is included in the diag. If the tech ran olh clock time after the repair then mabey you can claim it in olh with auth code E and managers approval. But normally it is included with the diag.
Re: PRESSURE TESTING - 01/17/2008
Rhonda, reference document 1292469 and page 15 in J&L Warranty manual.Pays additional 0.1-0.5 for leak analyze.I use this if tech has in comments of leak or pressure test and has flag for time.
Re: MARK OF EXCELLENCE QUESTION - 05/29/2008
The Mark of Excellence Test is for the service advisors, but I learn a lot from them. Most of my questions are from the Policies and Procedures Manual. I always learn something new. There are two tests, one in the spring and one in the fall.
Forum - 09/19/2007
... also tell almost all concern not duplicated customers that we would be more than happy to take a test drive with them so they can show us the concern.If it is handled properly the Survey shouldn't be of concern.We have had customers return the surveys...
OLH - 09/19/2007
I want to know if any of you pay olh to perform a leak down test on colorado engines with a p0300 following pi 1917882 or do you just pay the labor op for the head
RECALL - 02/13/2009
WE HAVE A 97 CADILLAC IN FOR RECALL 04014. TECH SAYS HE CANT COMPLETE RECALL UNLESS PLENUM IS REPLACED BECAUSE HE CANT TEST FUEL PRESSURE AND IF ITS LEAKING COULD CAUSE A FIRE. PLENUM IS NOT COVERED BY RECALL. CUSTOMER REFUSING TO PAY TO HAVE PLENUM...
What would you do (Battery Claim)? - 10/11/2008
Vehicle is towed in. Battery checks 14 CCA, but Tech forgets to put in last 4 of VIN to get battery code to print. Later, doing Out-of-vehicle test; message "Battery Unstable" keeps coming up. How would you try to claim this?
Saving for a rainy day - 12/11/2008
... came in with a concern of a rattle noise from the auto each time they went over bumps. The tech test drove the auto and verified the concern, upon inspection the tech found a metal coinbox under the passenger seat. Once they removed the metal coinbox,...
Body Leak Testing - 09/18/2008
Our tech did a body waterleak test (Document ID: 292775) on a 2006 Silverado. He was unable to locate the source of the leak, therefore no repair was made. Can I get time to pay my tech for this procedure since he was unsuccessful?
Re: Body Leak Testing - 09/18/2008
Were you able to verify a leak of any sort? I would probably partial time a closest repair as no problem found for punch time not greater than .5. If the veh comes back for same concern, no pay for second water test unfortunately.
A few other areas to check on the battery test code printout: from bulletin 15-06-03-002D: accurate battery type noted (e.g. flooded or Stop/Start AGM), accurate CCA for the vehicle and engine, and "out of vehicle" indicated.
Re: Transmission diagnostic worksheet? - 09/02/2015
... is not limited to; sublet invoices, alignment printout, diagnostic worksheets, delivery receipt, test equipment printouts." (If you look in Service P&P 3.3.2 under 'supporting documentation' it will state the same terminology.) I've always interpreted...
REPAIRED BEFORE WARRANTY STARTED - 03/18/2013
I HAVE A CLAIM WHERE THE CUSTOMER TEST DROVE VEHICLE AND ENGINE STARTED TO MISS AND DIE, CUSTOMER WOULD NOT PURCAHSE VEHICLE UNTILL ISSUE WAS CORRECTED. WE HAD TO REPLACE THE FAF SENSOR . THIS CLAIMED REJECTED BECAUSE OF REPAIR BEFORE WARRANTY STARTED....
Re: Oil Consumption - 12/02/2013
what we try to do start the oil test with an oil change. make a copy of the TSB and attach it to the oil change hard card and that give it a good start.
Labor Op Add On for J3480 - 12/06/2012
I looked up labor op J3480 in the Labor Op Add On Guide and it states you can claim up to 0.5 for leak test and add it to the base labor hours. I submitted it and it came back approved with 0.5 less labor hrs than what I claimed. Please explain.
Re: AC leak analyze time - 06/29/2012
Have you tried to put time in additional time? Is the dye added to the RO, sometime the op code won't pay if part isn't charged out. If no other repair, you can use op code D4450 for dye test.
Re: AC leak analyze time - 06/29/2012
I got a response back from my Wty specialist who told me the one one I used included the time for the leak test. I'll have to try something else for the other job.
Z2399 On Chev Spark - 07/23/2012
... actually seen anything on how to submit it just that they have to perform this extended road test and the op/time allowance....
Re: Z2399 On Chev Spark - 07/23/2012
G_0000140935 7/12/12 CLAIM SUBMITTED AS ZREG OP, DURING TEST DRIVE DID TECH CONTACT ON-STAR. "After you have completed the quality assessment you are required to hit the OnStar Blue Button to confirm the completion of the quality inspection as part...
EVAP - 01/18/2010
I HAVE A 07 PONTIAC G6 OUT BY MILEAGE.IS THE EVAP SYSTEM COVERED UNDER POWER TRAIN WARRANTY.THE GAS CAP WAS LOOSE TECH DID A EVAP LEAK TEST AND HAD CHECK ENGINE LIGHT ON.
Labor Ops With Alignment allowance on GWM - 02/19/2010
... The labor op os E3530 .9 base time with addt'l .5 base(?) for alignment add toe .2 and add road test .2 Is the whole alignment add time or is the base times added together. I am having a lot of trouble with the labor ops that allow E2000 and E2020....
Re: TIME JUSTIFICATION - 03/28/2008
J&L provides a handy booklet called "Official Nugget Notes". It gives add times for pressure test at .3 (.5 if dye is used) on certain labor ops. As well as other add times not published in the LTG.
Re: DEX-COOL PROTECTION - 04/04/2008
SOUNDS LIKE IT IS TO ME. DEX COOL HAS A LIFE SPAN OF 5YEAR AND 150000 MILES AND THE VEH IS STILL UNDER WARR. THE COOLANT DID FAIL THE TEST. IF THE VEH WASNT UNDER WARRANTY THAN I WOULDNT CLAIM IT
Re: COMPLAINT & FAIL CODES - 04/09/2008
... PART BAD OR INOP. I CANT EVEN GET MY TECHS TO CHANGE OUT GOING MILAGE EVEN WHEN IT SAYS THEY TEST DROVE IT IN THERE STORY. ...
Re: CLARIFACTION: LEAK TESTING (.5LBR) - 04/15/2008
Cylinder head gasket opcode allows for leak test time, but intake does not, so it depends how you code this one. Make sure your tech has documented pressure readings & the clock time reflects what you code.
Re: PRESSURE TESTING - 01/17/2008
Rhonda, from what iam told the pressure test is included in the diag. If the tech ran olh clock time after the repair then mabey you can claim it in olh with auth code E and managers approval. But normally it is included with the diag.
Re: PRESSURE TESTING - 01/17/2008
Rhonda, reference document 1292469 and page 15 in J&L Warranty manual.Pays additional 0.1-0.5 for leak analyze.I use this if tech has in comments of leak or pressure test and has flag for time.
Re: MARK OF EXCELLENCE QUESTION - 05/29/2008
The Mark of Excellence Test is for the service advisors, but I learn a lot from them. Most of my questions are from the Policies and Procedures Manual. I always learn something new. There are two tests, one in the spring and one in the fall.
Forum - 09/19/2007
... also tell almost all concern not duplicated customers that we would be more than happy to take a test drive with them so they can show us the concern.If it is handled properly the Survey shouldn't be of concern.We have had customers return the surveys...
OLH - 09/19/2007
I want to know if any of you pay olh to perform a leak down test on colorado engines with a p0300 following pi 1917882 or do you just pay the labor op for the head
RECALL - 02/13/2009
WE HAVE A 97 CADILLAC IN FOR RECALL 04014. TECH SAYS HE CANT COMPLETE RECALL UNLESS PLENUM IS REPLACED BECAUSE HE CANT TEST FUEL PRESSURE AND IF ITS LEAKING COULD CAUSE A FIRE. PLENUM IS NOT COVERED BY RECALL. CUSTOMER REFUSING TO PAY TO HAVE PLENUM...
What would you do (Battery Claim)? - 10/11/2008
Vehicle is towed in. Battery checks 14 CCA, but Tech forgets to put in last 4 of VIN to get battery code to print. Later, doing Out-of-vehicle test; message "Battery Unstable" keeps coming up. How would you try to claim this?
Saving for a rainy day - 12/11/2008
... came in with a concern of a rattle noise from the auto each time they went over bumps. The tech test drove the auto and verified the concern, upon inspection the tech found a metal coinbox under the passenger seat. Once they removed the metal coinbox,...
Body Leak Testing - 09/18/2008
Our tech did a body waterleak test (Document ID: 292775) on a 2006 Silverado. He was unable to locate the source of the leak, therefore no repair was made. Can I get time to pay my tech for this procedure since he was unsuccessful?
Re: Body Leak Testing - 09/18/2008
Were you able to verify a leak of any sort? I would probably partial time a closest repair as no problem found for punch time not greater than .5. If the veh comes back for same concern, no pay for second water test unfortunately.
Re: MARK OF EXCELLENCE QUESTION - 05/29/2008
I am also signed up for MOE as Service Other. The Service Advisors are ranked by CSI scores and tests scores. In Service Other you are only ranked by test scores. I am not liking the new online testing. Anyone else?
Re: Quick Tip from Aug 2008 about Engine Dye question - 08/12/2009
... op for first visit. Claim the dye in net. H route the claim for payment. On second visit no dye test can be taken as this was already done if time was taken on the first visit. Of course second claim needs a B authorization....
Re: Another fuel question - 06/18/2009
YEAH. THE SHOP CHARGES THE CUSTOMER FOR FUEL WHEN IT'S NEEDED DURING A REPAIR, (NOT ENOUGH TO COMPLETE TEST DRIVES OR WHATEVER) WHY SHOULD GM BE CHARGED FOR FUEL ON A REPAIR. THE FUEL STAYS WITH THE VEHICLE AND IS CONSUMED BY THE CUSTOMER NOT GM OR...
Re: Another fuel question - 06/18/2009
I have claimed for fuel a couple of time using labor op code Z7909. They were both on vehicles where extensive test drives had to be performed over multiple days.
Recently Revised Bulletins - 04/29/2020
... training video: Warranty Briefs: Wiring Harness Routing Diagrams. Bulletin 03-06-03-004Z Battery Testing and Warranty Replacement Requirements - The bulletin has been revised to update required testing equipment references and warranty requirements....
Battery Replacement Transactions - 01/28/2020
... Station for diagnosing batteries under warranty and maintaining new inventory vehicles. The test result printout containing the Warranty Code must be printed and attached to the job card and the code must be entered in the battery tester code field of...
Labor Operation Dependency Field - 06/23/2020
... technician is responsible for recording this information on the job card or attaching the required test printout that contains the required information. The following repairs require additional information: select wiring repair labor operations, battery...
Battery Notes - 11/25/2020
... period of Service Agent inventory storage. Battery replacement requires a copy of the DCBS or GR8 Test Report showing the Replace Battery or Bad Battery test result and Warranty Code must be attached to the transaction. Supporting documentation indicating...
Preventing Battery Debits - 07/27/2022
... diagnostic and clerical procedures aren’t followed correctly. Often the debit is due to not testing the battery with the correct CCA rating. To verify the correct CCA rating for a specific vehicle, technicians should always follow the current Service...
On-Demand Power Source - 03/28/2022
GM has announced a collaboration with a California based gas and power company to test the use of GM EVs as an on-demand power source for homes. The California utility company is taking the lead in the pilot, but GM’s intention is to make this capability...
Cause and Correction - 06/20/2022
... associated with the repair, and including any DTC’s, specifications, circuit numbers, test equipment readings, etc. This detail allows the job card to stand on its own in the event it is reviewed in the future....
Supporting Documentation - 05/23/2023
... when applicable, include all job cards, copies of sublet invoices, battery warranty code and test report printout, alternative customer signature document, accounts payable records including sublet and towing etc. Refer to Service Policies & Procedures...
Technician Documentation Requirements - 08/29/2023
... alignment settings printout that includes the date /time stamp. The GR8 or the DCBS printed test result slip. The battery test code from the slip must be entered in the battery tester code field of the warranty transaction. Additionally, the tag...
Technician Documentation Requirements - 08/29/2023
... alignment settings printout that includes the date /time stamp. The GR8 or the DCBS printed test result slip. The battery test code from the slip must be entered in the battery tester code field of the warranty transaction. Additionally, the tag...
Transmission Flush Code - 12/19/2018
... will be updated to remove the requirement. It still states within the message that the flow test procedure is valuable in certain instances. As such, it is a best practice to document the code on the job card when the technician has determined...
Reject of the Month - 07/23/2018
... on 2011/2012 GMC Terrain models. In both cases the technician documented that the oil consumption test was performed with supporting document ID’s noted. The vehicles both exceeded accepted specification for oil consumption within 2,000 miles,...
Grocery Delivery Pilot - 07/23/2018
Kroger and Nuro, an autonomous vehicle start up, have teamed up to test a driverless grocery delivery program beginning this fall. The partnership will allow customers to place same-day delivery orders using Kroger’s ClickList ordering system and...
OE Batteries - 06/25/2018
... OE equipment ratings and part numbers are critical to accurately setting up a proper battery test....
Battery Part Numbers - 04/23/2018
... bulletin provides the original equipment ratings and part numbers used to set up a proper battery test....
Electrified Road - 05/22/2018
... electric truck moves cargo from Stockholm’s Arlanda airport to a nearby logistics hub to test the technology. An embedded electric rail charges the truck automatically as it travels above it. ...
Virtual Reality - 05/22/2018
... through the brand’s virtual reality project. The project gives customers the option to test features such as exterior and interior colors, trim levels, and other specifications without having to wait for the physical inventory. The project provides...
Catalytic Converters - 12/09/2013
... evaluation/analysis. Components that are returned to the WPC are installed and analyzed on a test stand or on a vehicle. As a result, it is critical that the assembly remain intact from flange to flange. If there is no flange behind the converter then...
Midtronics GR8 Battery Tester: - 06/06/2014
... code must be entered into the Labour Code Dependency Field in Global Warranty Management. When testing the battery, select "out of vehicle" when setting up the test, disconnect the battery from the vehicle and connect the battery directly to the battery...
Center of Learning - 04/12/2013
Dealership employees who have not taken a course or test at the training website during the last 12 months will be removed from active status as of April 4, 2013. A yearly purge is enforced for non-technical dealership positions. Managers are expected...
Blower Motor Diagnosis - 07/02/2012
Revised diagnostic test procedures have been put into place for HVAC blower motors. The diagnostic procedure improvements were established to reduce the number of fully functional blower motors that are being returned to the WPC. The technician should...
I am also signed up for MOE as Service Other. The Service Advisors are ranked by CSI scores and tests scores. In Service Other you are only ranked by test scores. I am not liking the new online testing. Anyone else?
Re: Quick Tip from Aug 2008 about Engine Dye question - 08/12/2009
... op for first visit. Claim the dye in net. H route the claim for payment. On second visit no dye test can be taken as this was already done if time was taken on the first visit. Of course second claim needs a B authorization....
Re: Another fuel question - 06/18/2009
YEAH. THE SHOP CHARGES THE CUSTOMER FOR FUEL WHEN IT'S NEEDED DURING A REPAIR, (NOT ENOUGH TO COMPLETE TEST DRIVES OR WHATEVER) WHY SHOULD GM BE CHARGED FOR FUEL ON A REPAIR. THE FUEL STAYS WITH THE VEHICLE AND IS CONSUMED BY THE CUSTOMER NOT GM OR...
Re: Another fuel question - 06/18/2009
I have claimed for fuel a couple of time using labor op code Z7909. They were both on vehicles where extensive test drives had to be performed over multiple days.
Recently Revised Bulletins - 04/29/2020
... training video: Warranty Briefs: Wiring Harness Routing Diagrams. Bulletin 03-06-03-004Z Battery Testing and Warranty Replacement Requirements - The bulletin has been revised to update required testing equipment references and warranty requirements....
Battery Replacement Transactions - 01/28/2020
... Station for diagnosing batteries under warranty and maintaining new inventory vehicles. The test result printout containing the Warranty Code must be printed and attached to the job card and the code must be entered in the battery tester code field of...
Labor Operation Dependency Field - 06/23/2020
... technician is responsible for recording this information on the job card or attaching the required test printout that contains the required information. The following repairs require additional information: select wiring repair labor operations, battery...
Battery Notes - 11/25/2020
... period of Service Agent inventory storage. Battery replacement requires a copy of the DCBS or GR8 Test Report showing the Replace Battery or Bad Battery test result and Warranty Code must be attached to the transaction. Supporting documentation indicating...
Preventing Battery Debits - 07/27/2022
... diagnostic and clerical procedures aren’t followed correctly. Often the debit is due to not testing the battery with the correct CCA rating. To verify the correct CCA rating for a specific vehicle, technicians should always follow the current Service...
On-Demand Power Source - 03/28/2022
GM has announced a collaboration with a California based gas and power company to test the use of GM EVs as an on-demand power source for homes. The California utility company is taking the lead in the pilot, but GM’s intention is to make this capability...
Cause and Correction - 06/20/2022
... associated with the repair, and including any DTC’s, specifications, circuit numbers, test equipment readings, etc. This detail allows the job card to stand on its own in the event it is reviewed in the future....
Supporting Documentation - 05/23/2023
... when applicable, include all job cards, copies of sublet invoices, battery warranty code and test report printout, alternative customer signature document, accounts payable records including sublet and towing etc. Refer to Service Policies & Procedures...
Technician Documentation Requirements - 08/29/2023
... alignment settings printout that includes the date /time stamp. The GR8 or the DCBS printed test result slip. The battery test code from the slip must be entered in the battery tester code field of the warranty transaction. Additionally, the tag...
Technician Documentation Requirements - 08/29/2023
... alignment settings printout that includes the date /time stamp. The GR8 or the DCBS printed test result slip. The battery test code from the slip must be entered in the battery tester code field of the warranty transaction. Additionally, the tag...
Transmission Flush Code - 12/19/2018
... will be updated to remove the requirement. It still states within the message that the flow test procedure is valuable in certain instances. As such, it is a best practice to document the code on the job card when the technician has determined...
Reject of the Month - 07/23/2018
... on 2011/2012 GMC Terrain models. In both cases the technician documented that the oil consumption test was performed with supporting document ID’s noted. The vehicles both exceeded accepted specification for oil consumption within 2,000 miles,...
Grocery Delivery Pilot - 07/23/2018
Kroger and Nuro, an autonomous vehicle start up, have teamed up to test a driverless grocery delivery program beginning this fall. The partnership will allow customers to place same-day delivery orders using Kroger’s ClickList ordering system and...
OE Batteries - 06/25/2018
... OE equipment ratings and part numbers are critical to accurately setting up a proper battery test....
Battery Part Numbers - 04/23/2018
... bulletin provides the original equipment ratings and part numbers used to set up a proper battery test....
Electrified Road - 05/22/2018
... electric truck moves cargo from Stockholm’s Arlanda airport to a nearby logistics hub to test the technology. An embedded electric rail charges the truck automatically as it travels above it. ...
Virtual Reality - 05/22/2018
... through the brand’s virtual reality project. The project gives customers the option to test features such as exterior and interior colors, trim levels, and other specifications without having to wait for the physical inventory. The project provides...
Catalytic Converters - 12/09/2013
... evaluation/analysis. Components that are returned to the WPC are installed and analyzed on a test stand or on a vehicle. As a result, it is critical that the assembly remain intact from flange to flange. If there is no flange behind the converter then...
Midtronics GR8 Battery Tester: - 06/06/2014
... code must be entered into the Labour Code Dependency Field in Global Warranty Management. When testing the battery, select "out of vehicle" when setting up the test, disconnect the battery from the vehicle and connect the battery directly to the battery...
Center of Learning - 04/12/2013
Dealership employees who have not taken a course or test at the training website during the last 12 months will be removed from active status as of April 4, 2013. A yearly purge is enforced for non-technical dealership positions. Managers are expected...
Blower Motor Diagnosis - 07/02/2012
Revised diagnostic test procedures have been put into place for HVAC blower motors. The diagnostic procedure improvements were established to reduce the number of fully functional blower motors that are being returned to the WPC. The technician should...
Volt Tour - 10/13/2010
... will help demonstrate the Volt's extended range capability. Customers will have the opportunity to test drive the vehicle and meet the engineering and design team. ...
Mileage In/Out - 07/02/2010
If the technician's comments on the job card document the performance of a test drive to verify the concern and/or that the concern has been corrected, the mileage out reading must be recorded and documented on the hard copy of the job card. This documentation...
Product Emission Recall 10022 - 03/11/2010
... with an incorrect vehicle emission control information label. The label misidentifies the emission test group. A new emission control label is to be installed by the dealer. The customer must provide the VIN of their vehicle so the label may be ordered....
Warranty Performance Analysis - 01/06/2010
... procedures in the same order. Each one might have been legitimate, had he not ignored the simplest test for that problem-a vacuum reading. The auditor adjusted each claim, removed the overage, but left the amount that would have been paid had he completed...
The Cause of Failure - 10/23/2015
... must document on the shop copy of the job card all on-board diagnostic trouble codes (DTCs), test equipment readings, suspension alignment before/after readings, brake rotor/drum before/after readings, appropriate specifications, adjustments, circuit...
The Next Generation GlobalConnect: - 07/29/2015
The Test Drive - For the past month, Global users have had the opportunity to "test drive" the next generation GlobalConnect. The site was promoted as faster, friendlier, more robust, and easier to navigate with a new App Center, greater visibility and...
Bulletin 02-07-30-052J - 06/30/2015
The latest release of the automatic transmission oil cooler flow test essential tool has been updated. The seven (or eight) digit Alpha/Numeric flow code must be written on the job card, entered in the warranty claim labor operation additional Flush Code...
Summer-Only Tires - 02/23/2015
... performance at temperatures below 40 degrees Fahrenheit. GM advises against driving, moving, or test driving vehicles equipped with high performance summer-only tires below 20 degrees Fahrenheit. Operating the vehicle at those temps can cause damage...
Unintended Ignition Rotation - 01/21/2015
... the tag may become a lever on the key or FOB, enabling inadvertent ignition key rotation during a test drive. ...
Impala and Regal - 03/26/2015
... are the best all-around models in the Large Car and Sport Sedan segments with the highest road test score and at least average reliability and safety. GM also has the third most models in the Recommended Vehicle segment with a total of twelve vehicl...
Batteries - 04/17/2017
... included within the Tool Software section. The Warranty Code must be entered in the Battery Tester Code labor dependency field of the battery replacement warranty transaction. It is a best practice to attach a copy of the GR8 test printout to the warranty...
GR8 Battery Tester Software Updates - 10/23/2017
The EL-50313 GR8 battery tester has been updated to provide improvements and resolve tester issues. The updates are as follows: the RO entry has been expanded to 8 digits from 6, the maximum charge time has been reduced to 90 minutes, the warranty code...
Self-Driving - 09/27/2017
... Nevada, California, Texas, Arizona, and Pennsylvania are the early movers in allowing companies to test autonomous vehicles on the road. Washington, Georgia, Florida, New York, Virginia, and Massachusetts officials have ensured that the introduction...
Fluid Leak Analyze - 06/14/2018
... come in contact with this oil. Transmission fluid and coolant are other fluids that may leak and testing is sometimes required to find the source of the leak. Some leaks can be easily seen by the naked eye while others require further diagnosis. GM allows...
Re: USED CAR - BATTERY - 02/02/2012
... while in your Service Agent Stock or while in Demo service greater than 30 days, all of the prior test codes on the battery card (port, PDI, and your maintenance) as well as the 8 digit test code indicating the battery needed replacement must be entered...
Fluid and Air Conditioning Leak Analysis - 06/26/2024
... is clearly visible. Other times they may have to add dye to check with a black light, pressure test the coolant system to find the source of a coolant leak, or simply clean the area to find the fluid leak. These are the type of diagnostic procedures...
Fluid and Air Conditioning Leak Analysis - 06/26/2023
... is clearly visible. Other times they may have to add dye to check with a black light, pressure test the coolant system to find the source of a coolant leak, or simply clean the area to find the fluid leak. These are the type of diagnostic procedures...
Fluid and Air Conditioning Leak Analysis - 06/20/2022
... is clearly visible. Other times they may have to add dye to check with a black light, pressure test the coolant system to find the source of a coolant leak, or simply clean the area to find the fluid leak. These are the type of diagnostic procedures...
Diagnostic Time Increased - 07/23/2018
... We recommend that technicians state the diagnostic equipment used by name and include any and all test results. Warranty administrators should question clock times that don’t have thoroughly detailed technician comments with applicable supporting...
Forum - 01/16/2023
... CODE: 4041510 Note: Claims must include the complete 15 character (17 with hyphens) test code for Midtronics GR8, or 20 character (no hyphens) test code for E-XTEQ DCBS in the Labor Code Dependency field in GWM unless there is Proactive Alert SAC001,...
What Would You Do - 08/16 - 07/28/2016
... authorization for diagnostic time and punched on the job card for diagnostic work. The technician test drove the vehicle with the PicoScope and documented the vibration frequency on the Vibration Diagnostic Worksheet. The tires were then road force balanced....
mystery pull - 02/18/2008
... DEALER AND PONTIAC CUSTOMER ASST. AS ACTING SERVICE MANAGER I SET UP A TIME TO MEET CUSTOMER AND TEST DRIVE VEHICLE. CUSTOMER ARRIVED SEVERAL DAYS LATER. WHEN I MET HIM I INSTANTLY HAD A IDEA WHY THIS VEHICLE HAD A PULLING CONCERN. HE GOT IN THE PASSENGER...
Diagnosis Time - 07/25/2017
... diagnosis time should only be paid when the technician is required to use some sort of diagnostic test equipment. Time should not be paid to the technician when the defect could be seen or heard. For example, 2040510 is the labor operation to replace...
Other Labour Hours - 08/09/2011
... complaints, such as rattles, squeaks, and clunks, may take time to find. GM does state that normal test drives do not qualify for OLH, unless approved by service management, but tracking down a noise complaint isn't typically a normal test drive. Closest...
Technician Clock Time - 10/01/2013
... through the technician's time and payroll records as well. That accountability has been put to test recently at dealerships that have had their job cards reviewed. The details in the P&P Article 1.6.2.11 - Technician Identification and Accounting...
... will help demonstrate the Volt's extended range capability. Customers will have the opportunity to test drive the vehicle and meet the engineering and design team. ...
Mileage In/Out - 07/02/2010
If the technician's comments on the job card document the performance of a test drive to verify the concern and/or that the concern has been corrected, the mileage out reading must be recorded and documented on the hard copy of the job card. This documentation...
Product Emission Recall 10022 - 03/11/2010
... with an incorrect vehicle emission control information label. The label misidentifies the emission test group. A new emission control label is to be installed by the dealer. The customer must provide the VIN of their vehicle so the label may be ordered....
Warranty Performance Analysis - 01/06/2010
... procedures in the same order. Each one might have been legitimate, had he not ignored the simplest test for that problem-a vacuum reading. The auditor adjusted each claim, removed the overage, but left the amount that would have been paid had he completed...
The Cause of Failure - 10/23/2015
... must document on the shop copy of the job card all on-board diagnostic trouble codes (DTCs), test equipment readings, suspension alignment before/after readings, brake rotor/drum before/after readings, appropriate specifications, adjustments, circuit...
The Next Generation GlobalConnect: - 07/29/2015
The Test Drive - For the past month, Global users have had the opportunity to "test drive" the next generation GlobalConnect. The site was promoted as faster, friendlier, more robust, and easier to navigate with a new App Center, greater visibility and...
Bulletin 02-07-30-052J - 06/30/2015
The latest release of the automatic transmission oil cooler flow test essential tool has been updated. The seven (or eight) digit Alpha/Numeric flow code must be written on the job card, entered in the warranty claim labor operation additional Flush Code...
Summer-Only Tires - 02/23/2015
... performance at temperatures below 40 degrees Fahrenheit. GM advises against driving, moving, or test driving vehicles equipped with high performance summer-only tires below 20 degrees Fahrenheit. Operating the vehicle at those temps can cause damage...
Unintended Ignition Rotation - 01/21/2015
... the tag may become a lever on the key or FOB, enabling inadvertent ignition key rotation during a test drive. ...
Impala and Regal - 03/26/2015
... are the best all-around models in the Large Car and Sport Sedan segments with the highest road test score and at least average reliability and safety. GM also has the third most models in the Recommended Vehicle segment with a total of twelve vehicl...
Batteries - 04/17/2017
... included within the Tool Software section. The Warranty Code must be entered in the Battery Tester Code labor dependency field of the battery replacement warranty transaction. It is a best practice to attach a copy of the GR8 test printout to the warranty...
GR8 Battery Tester Software Updates - 10/23/2017
The EL-50313 GR8 battery tester has been updated to provide improvements and resolve tester issues. The updates are as follows: the RO entry has been expanded to 8 digits from 6, the maximum charge time has been reduced to 90 minutes, the warranty code...
Self-Driving - 09/27/2017
... Nevada, California, Texas, Arizona, and Pennsylvania are the early movers in allowing companies to test autonomous vehicles on the road. Washington, Georgia, Florida, New York, Virginia, and Massachusetts officials have ensured that the introduction...
Fluid Leak Analyze - 06/14/2018
... come in contact with this oil. Transmission fluid and coolant are other fluids that may leak and testing is sometimes required to find the source of the leak. Some leaks can be easily seen by the naked eye while others require further diagnosis. GM allows...
Re: USED CAR - BATTERY - 02/02/2012
... while in your Service Agent Stock or while in Demo service greater than 30 days, all of the prior test codes on the battery card (port, PDI, and your maintenance) as well as the 8 digit test code indicating the battery needed replacement must be entered...
Fluid and Air Conditioning Leak Analysis - 06/26/2024
... is clearly visible. Other times they may have to add dye to check with a black light, pressure test the coolant system to find the source of a coolant leak, or simply clean the area to find the fluid leak. These are the type of diagnostic procedures...
Fluid and Air Conditioning Leak Analysis - 06/26/2023
... is clearly visible. Other times they may have to add dye to check with a black light, pressure test the coolant system to find the source of a coolant leak, or simply clean the area to find the fluid leak. These are the type of diagnostic procedures...
Fluid and Air Conditioning Leak Analysis - 06/20/2022
... is clearly visible. Other times they may have to add dye to check with a black light, pressure test the coolant system to find the source of a coolant leak, or simply clean the area to find the fluid leak. These are the type of diagnostic procedures...
Diagnostic Time Increased - 07/23/2018
... We recommend that technicians state the diagnostic equipment used by name and include any and all test results. Warranty administrators should question clock times that don’t have thoroughly detailed technician comments with applicable supporting...
Forum - 01/16/2023
... CODE: 4041510 Note: Claims must include the complete 15 character (17 with hyphens) test code for Midtronics GR8, or 20 character (no hyphens) test code for E-XTEQ DCBS in the Labor Code Dependency field in GWM unless there is Proactive Alert SAC001,...
What Would You Do - 08/16 - 07/28/2016
... authorization for diagnostic time and punched on the job card for diagnostic work. The technician test drove the vehicle with the PicoScope and documented the vibration frequency on the Vibration Diagnostic Worksheet. The tires were then road force balanced....
mystery pull - 02/18/2008
... DEALER AND PONTIAC CUSTOMER ASST. AS ACTING SERVICE MANAGER I SET UP A TIME TO MEET CUSTOMER AND TEST DRIVE VEHICLE. CUSTOMER ARRIVED SEVERAL DAYS LATER. WHEN I MET HIM I INSTANTLY HAD A IDEA WHY THIS VEHICLE HAD A PULLING CONCERN. HE GOT IN THE PASSENGER...
Diagnosis Time - 07/25/2017
... diagnosis time should only be paid when the technician is required to use some sort of diagnostic test equipment. Time should not be paid to the technician when the defect could be seen or heard. For example, 2040510 is the labor operation to replace...
Other Labour Hours - 08/09/2011
... complaints, such as rattles, squeaks, and clunks, may take time to find. GM does state that normal test drives do not qualify for OLH, unless approved by service management, but tracking down a noise complaint isn't typically a normal test drive. Closest...
Technician Clock Time - 10/01/2013
... through the technician's time and payroll records as well. That accountability has been put to test recently at dealerships that have had their job cards reviewed. The details in the P&P Article 1.6.2.11 - Technician Identification and Accounting...
FUEL COMPOSITION - 03/03/2008
... FUEL CONTENT OFF, FLEX FUEL COMPOSITION READS 55% ALCOHOL ON TECH-II, BUT BENCH TEST ONLY 4%.... WE RESET FUEL COMPOSITION -- THERE IS NO SERVICE UPDATES (THIS IS A NEW ONE FOR ME - SUGGESTIONS ON LABOR OP ????)...
FUEL - 03/06/2008
... FUEL CONTENT OFF, FLEX FUEL COMPOSITION READS 55% ALCOHOL ON TECH-II, BUT BENCH TEST ONLY 4%.... WE RESET FUEL COMPOSITION -- THERE IS NO SERVICE UPDATES (THIS IS A NEW ONE FOR ME - SUGGESTIONS ON LABOR OP ????)...
Re: MARK OF EXCELLENCE QUESTION - 05/29/2008
... I was told there is a large "pool" of possible questions and when someone logs in to take the test the computer randomly picks a set number of questions from that "pool" The sign up type of service other, service advisor, etc. doesn't really affect...
Brake Sanding? - 05/15/2008
... one job but if it is the H9709, it only pays 0.2. My tech has a total of 1.4 all together for two test drives and the repair made. Am I missing something here? It wouldn't fall under the "refinishing rotors" job op, right? That is for turning the...
Re: BATTERY (CONFUSION) - 05/23/2008
Sounds like you've got it-diag does include the charging system test, but pays exceptionally poorly- if needed yes do the OLH. Also, make sure to get that sticker off the battery because it does have battery warranty info on it which no longer applies....
Water Leaks - 09/19/2007
... Silverado, 8118 miles, water all over the floorboard. Tech pulled up carpet to dry & did water test. Found wiring harness boot between left front door and a-pillar not correctly installed, which allowed water to enter vehicle. Suggestions? He has over...
Re: PDI times - 07/03/2009
... model year vehicles that are not released yet. I'm guessing they load in the info beforehand to test it out but only give access to the ones loading/checking the info....
Re: Global Warranty - 08/12/2009
You must be part of a "test group". !! I've forgotten more than I learned when all this began. I'll have to go through the courses again. The J & L tips are handy, but I need to get that "hands-on" experience.
I am stumped again..... - 04/21/2009
... to refinish all 4 rotors, replaced LF & LR calipers, bled brakes & burnished all 4 brake pads. Test drove & still had pulsation. Front rotors had thickness variation at cooling fins, so he replaced them. UGH. Can we say pyramid? How would you p...
Re: CHECK ENGINE LIGHT QUESTION - 09/24/2009
... THIS REPAIR.. RESECURED FUEL CAP, COMMANDED EVAP VENT-PURGE SOLENOID "OK", PERFORMED EVAP SMOKE TEST, FOUND SMALL LEAK AT HOSES TO EVAP CANISTER - RESECURED HOSES --- IM THINKING: J6982 .5 (CAN YOU GET ANYTHING ELSE OUT OF THIS) -- THIS IS A GMPP CLAIM...
Re: IPC on 04 Trailblazer - 01/02/2009
Why are you replacing the IPC? Noise? Failed sweep test? I found 04-08-49-015a dealing with noise, it just tells of build date of the IPC.
What Would You Do - 08/14 - 08/05/2014
... injector flow rate programming, and crank shaft position reluctor wheel learn. The technician test drove the vehicle several miles and noted that the Service Engine Soon and Reduced Power Light came on. DTC P2155 was also current. After performing...
Forum - 04/25/2017
... of 3 C's) in the Service P&P Manual: The technician should document all relevant observations, test results, specs, readings, etc associated with the repair. Any contact with Technical Assistance would be included within the technician's documentation...
Forum - 05/25/2017
CLICK THESE LINKS IN ORDER. IN SI; LABOR TIME GUIDE, PREFACE, PREFACE, TRANSMISSION FLUID COOLER FLOW TEST AND FLUSHING
What Would You Do - 02/17 - 01/23/2017
... visited the dealership with a vibration or hesitation at approximately 50 mph. The technician test drove the vehicle and found a torque converter shudder. The transmission fluid was checked and the technician found dexcool in the transmission fluid due...
AIR CONDITIONER PRINT OUT - 09/07/2017
AIR CONDITIONER TEST PRINTOUT Format: Article
Forum - 11/02/2016
Thankfully the typo with the November quiz question was found and addressed quickly (it was updated online on 10/26/2016). We appreciate everyone's participation with the monthly Test Your Knowledge!
2009 G8 gas cap issue - 06/28/2010
... it is on eternal back order. The document does not say anything about the techs time to smoke test, diagnose, etc. this issue, nor can we find any labor op that seems to apply. Anyone have this same or have some idea? Thanks in advance!...
Global Reset - 04/06/2022
... 20 minutes for the CCND LOP. I've got a claim where Customer reports auto stop is inop. Test drove, verified concern. Scanned, no codes. Checked all parameters and verified that all criteria was met for auto stop to function properly. Disconnected...
Forum - 07/25/2023
If your parts department is following parts retention protocol the battery should still be available to test. You don't need the car, all you need is the battery and the RO. As long as you catch the issue before you submit you should not have any issues....
Bulletin 22-NA-027 - 03/22/2023
... # doesn't comply then you are not to replace it but follow another bulletin for an oil consumption test. There is only a labor op to do the actual repair but nothing for checking the label.We are looking about probably about 2 hours. I don't think I...
Forum - 04/05/2023
With the way they have the code check on submission all you can do is set up the machine to test based on what it says in SI for the CCA and battery type. I don't agree with the way it is but I am certain that if you don't they will reject left and right....
Forum - 01/26/2024
... procedures without any regard for whether it is covered or not. When you say "service bay test" I think of EVAP systems, and to my knowledge the process for fixing DPF issues and speed limited messages is the service regeneration test. There may...
Midtronics GR8 Sunset - 11/29/2023
... diagnosing batteries under warranty, effective 1/1/2024. The DCBS Warranty Claim Code and test result printout attachment will be the only acceptable supporting documentation for warranty battery replacement transactions....
Forum - 09/16/2024
... story and some time run on it then maybe but I would expect a detailed description of the road test, what was attempted and heard, then a physical visual inspection including removal of the wheels and checking hardware, fasteners, and the pads/shoes...
... FUEL CONTENT OFF, FLEX FUEL COMPOSITION READS 55% ALCOHOL ON TECH-II, BUT BENCH TEST ONLY 4%.... WE RESET FUEL COMPOSITION -- THERE IS NO SERVICE UPDATES (THIS IS A NEW ONE FOR ME - SUGGESTIONS ON LABOR OP ????)...
FUEL - 03/06/2008
... FUEL CONTENT OFF, FLEX FUEL COMPOSITION READS 55% ALCOHOL ON TECH-II, BUT BENCH TEST ONLY 4%.... WE RESET FUEL COMPOSITION -- THERE IS NO SERVICE UPDATES (THIS IS A NEW ONE FOR ME - SUGGESTIONS ON LABOR OP ????)...
Re: MARK OF EXCELLENCE QUESTION - 05/29/2008
... I was told there is a large "pool" of possible questions and when someone logs in to take the test the computer randomly picks a set number of questions from that "pool" The sign up type of service other, service advisor, etc. doesn't really affect...
Brake Sanding? - 05/15/2008
... one job but if it is the H9709, it only pays 0.2. My tech has a total of 1.4 all together for two test drives and the repair made. Am I missing something here? It wouldn't fall under the "refinishing rotors" job op, right? That is for turning the...
Re: BATTERY (CONFUSION) - 05/23/2008
Sounds like you've got it-diag does include the charging system test, but pays exceptionally poorly- if needed yes do the OLH. Also, make sure to get that sticker off the battery because it does have battery warranty info on it which no longer applies....
Water Leaks - 09/19/2007
... Silverado, 8118 miles, water all over the floorboard. Tech pulled up carpet to dry & did water test. Found wiring harness boot between left front door and a-pillar not correctly installed, which allowed water to enter vehicle. Suggestions? He has over...
Re: PDI times - 07/03/2009
... model year vehicles that are not released yet. I'm guessing they load in the info beforehand to test it out but only give access to the ones loading/checking the info....
Re: Global Warranty - 08/12/2009
You must be part of a "test group". !! I've forgotten more than I learned when all this began. I'll have to go through the courses again. The J & L tips are handy, but I need to get that "hands-on" experience.
I am stumped again..... - 04/21/2009
... to refinish all 4 rotors, replaced LF & LR calipers, bled brakes & burnished all 4 brake pads. Test drove & still had pulsation. Front rotors had thickness variation at cooling fins, so he replaced them. UGH. Can we say pyramid? How would you p...
Re: CHECK ENGINE LIGHT QUESTION - 09/24/2009
... THIS REPAIR.. RESECURED FUEL CAP, COMMANDED EVAP VENT-PURGE SOLENOID "OK", PERFORMED EVAP SMOKE TEST, FOUND SMALL LEAK AT HOSES TO EVAP CANISTER - RESECURED HOSES --- IM THINKING: J6982 .5 (CAN YOU GET ANYTHING ELSE OUT OF THIS) -- THIS IS A GMPP CLAIM...
Re: IPC on 04 Trailblazer - 01/02/2009
Why are you replacing the IPC? Noise? Failed sweep test? I found 04-08-49-015a dealing with noise, it just tells of build date of the IPC.
What Would You Do - 08/14 - 08/05/2014
... injector flow rate programming, and crank shaft position reluctor wheel learn. The technician test drove the vehicle several miles and noted that the Service Engine Soon and Reduced Power Light came on. DTC P2155 was also current. After performing...
Forum - 04/25/2017
... of 3 C's) in the Service P&P Manual: The technician should document all relevant observations, test results, specs, readings, etc associated with the repair. Any contact with Technical Assistance would be included within the technician's documentation...
Forum - 05/25/2017
CLICK THESE LINKS IN ORDER. IN SI; LABOR TIME GUIDE, PREFACE, PREFACE, TRANSMISSION FLUID COOLER FLOW TEST AND FLUSHING
What Would You Do - 02/17 - 01/23/2017
... visited the dealership with a vibration or hesitation at approximately 50 mph. The technician test drove the vehicle and found a torque converter shudder. The transmission fluid was checked and the technician found dexcool in the transmission fluid due...
AIR CONDITIONER PRINT OUT - 09/07/2017
AIR CONDITIONER TEST PRINTOUT Format: Article
Forum - 11/02/2016
Thankfully the typo with the November quiz question was found and addressed quickly (it was updated online on 10/26/2016). We appreciate everyone's participation with the monthly Test Your Knowledge!
2009 G8 gas cap issue - 06/28/2010
... it is on eternal back order. The document does not say anything about the techs time to smoke test, diagnose, etc. this issue, nor can we find any labor op that seems to apply. Anyone have this same or have some idea? Thanks in advance!...
Global Reset - 04/06/2022
... 20 minutes for the CCND LOP. I've got a claim where Customer reports auto stop is inop. Test drove, verified concern. Scanned, no codes. Checked all parameters and verified that all criteria was met for auto stop to function properly. Disconnected...
Forum - 07/25/2023
If your parts department is following parts retention protocol the battery should still be available to test. You don't need the car, all you need is the battery and the RO. As long as you catch the issue before you submit you should not have any issues....
Bulletin 22-NA-027 - 03/22/2023
... # doesn't comply then you are not to replace it but follow another bulletin for an oil consumption test. There is only a labor op to do the actual repair but nothing for checking the label.We are looking about probably about 2 hours. I don't think I...
Forum - 04/05/2023
With the way they have the code check on submission all you can do is set up the machine to test based on what it says in SI for the CCA and battery type. I don't agree with the way it is but I am certain that if you don't they will reject left and right....
Forum - 01/26/2024
... procedures without any regard for whether it is covered or not. When you say "service bay test" I think of EVAP systems, and to my knowledge the process for fixing DPF issues and speed limited messages is the service regeneration test. There may...
Midtronics GR8 Sunset - 11/29/2023
... diagnosing batteries under warranty, effective 1/1/2024. The DCBS Warranty Claim Code and test result printout attachment will be the only acceptable supporting documentation for warranty battery replacement transactions....
Forum - 09/16/2024
... story and some time run on it then maybe but I would expect a detailed description of the road test, what was attempted and heard, then a physical visual inspection including removal of the wheels and checking hardware, fasteners, and the pads/shoes...
Forum - 07/17/2024
"If it ain't broke, don't fix it" is still GM's policy. An aux battery will need its own line, operation, and test slip. There is no policy that says if one goes bad replace them both.
Forum - 04/04/2023
... soon. I think it does a check when you transmit like it does when you put in SPS codes or battery test codes....
What Would You Do - 04/22 - 03/28/2022
... The service emissions message was on in the Driver Information Center. The reductant service bay test was performed – passed and message cleared. The transaction was submitted with labor operation 4021510 for replacement of the Throttle Body...
Forum - 09/01/2021
... increase the effectiveness of this repair, a brake burnish should be performed during the test drive to properly prepare the pads to the rotors. Refer to Brake Pad and Rotor Burnishing in SI for the procedure. ...
Bulletin and technicians write ups. - 06/30/2021
... Replace frt brake pads.I will be handing this back to him so he can write on there that he even test drove and verified the noise. But should I make him write the cause? It's listed on the bulletin. I'm always telling them the more information the...
What Would You Do - 05/20 - 04/29/2020
... shortage. To correct the condition the battery was replaced as well as the ECM. The vehicle was test driven and determined to be operating as designed. The warranty administrator prepared to submit the transaction with the labor operation for the...
Forum - 05/04/2020
If the dealership is following proper parts retention they can locate the battery and using the repair order information the test could be run again to provide the code.
Forum - 05/31/2019
... to be jump started, part of strategy-based diagnosis is obviously connecting a battery charger to test the battery first. The action of performing the battery test is included in the base time. Now, if the battery tests good & the technician...
What Would You Do - 10/16 - 09/27/2016
... their vehicle to the service department with a vibration condition. The dealership technician test drove the vehicle to confirm the concern. The tech then set tire pressures to the recommended values, inspected the tires and wheels, and performed a road...
Forum - 05/07/2018
... says "Phone time with call center technical support activity cannot be charged to OLH. Normal road test to verify repairs are part of Strategy-Based Diagnostics and are not eligible for OLH unless the extenuating circumstance is documented and approved...
Job card documentation - 03/01/2018
... completed job card.For example, I'm all for saving things like GDS data pages, charts with notes, test readings, and things that have writing on them but many of my techs think that it is necessary to attach a 14 page copy of a special policy or bulletin....
Dead Battery - 06/25/2018
... any batteries replaced during inventory or at point of sale. A copy of the Midtronics GR8 Battery Tester printout must be attached to the claim for battery part number 23423787, with labor operation 4041510. A battery charge and test claim, labor operation...
Electrical Diagnosis - 01/21/2019
... that supports paying the technician, they must indicate what diagnostic equipment was used, the test results gleaned from the diagnosis, and document how long certain test procedures took before a diagnosis was made. All of this will help ensure they...
The Cause of Failure - 03/26/2018
... must document on the shop copy of the job card all on-board diagnostic trouble codes (DTCs), test equipment readings, suspension alignment before/after readings, brake rotor/drum before/after readings, appropriate specifications, adjustments, circuit...
3 C's - 01/04/2023
... find it?). Comments should address the actions taken to determine the failure, diagnostic test results, all procedures-including those that did not result in an identified cause, any equipment used, and the causal part. The cause of failure statement...
Temporary Use of Non-GM Battery - 12/29/2020
... not claimed. Dealers must continue to follow established policies and procedures regarding the testing of OEM batteries. The 15-digit (GR8) or 20-digit (DCBS) Warranty Code on the printed test slip must be entered on the warranty transaction in the...
Reject of the Month - Warning 122 - 04/22/2019
... the condition the technician replaced the sensor, cleared codes, performed regen process, and test drove the vehicle. The vehicle was outside of the bumper-to-bumper warranty by miles, as a result, the PET was performed and management authorized...
Warranty Policy Deviations - 10/01/2013
... must specifically describe what the service manager saw or verified upon inspection or road test. Added operation must be indicated on the job card. If this policy is not followed the total for the added line may be charged back. Avoid the chargeback...
2013 Chevrolet Spark - 08/09/2012
... Spark soon. GM has released a special labour operation, Z2399, to allow for an extensive road test and general quality assessment. The labour operation will only pay on Chevrolet Spark vehicles built prior to October 1, 2012. The operation will reimburse...
Cause of Failure - 08/22/2017
... must document on the shop copy of the job card all on-board diagnostic trouble codes (DTCs), test equipment readings, suspension alignment before/after readings, brake rotor/drum before/after readings, appropriate specifications, adjustments, circuit...
Compliance - 03/21/2017
... of a grasp on the requirements to get by, or maybe you are simply unable to stay abreast of the latest information due to the diverse amount of responsibilities you handle on a daily basis. Or you may have a good grasp of things. It is now more important...
Flush Codes on Customer Pay Job Cards - 04/17/2017
GM requires the use of the DT-45096 tool to flush and flow test the transmission oil cooler and the oil cooler pipes after the transmission is removed for repairs. The flush code must be carefully recorded on the job card and entered in the appropriate...
Reject of the Month - 12/21/2016
... replaced, the charging system was checked and no draws found. The printout from the GR8 battery tester was attached to the job card and the code was entered into the labor dependency field of the warranty transaction. The claim was accepted for payment...
Reject of the Month - 11/29/2016
... at speeds of 60 mph and higher. The dealership service technician installed the pico scope, test drove the car and found excessive tire vibration. After balancing and test driving the vehicle a second time, the vibration was still present. At that point...
Service Policy and Procedure Update Preview - 09/27/2016
... are as follows: By end of Q1: 95%; By end of Q2: 98%; By end of Q3: 100%.Reminders:GR8 battery test codes must be valid (15 digits in a 5-5-5 format) and support the replacement of the battery. Transmission flush codes - record the flow rate, temperature,...
"If it ain't broke, don't fix it" is still GM's policy. An aux battery will need its own line, operation, and test slip. There is no policy that says if one goes bad replace them both.
Forum - 04/04/2023
... soon. I think it does a check when you transmit like it does when you put in SPS codes or battery test codes....
What Would You Do - 04/22 - 03/28/2022
... The service emissions message was on in the Driver Information Center. The reductant service bay test was performed – passed and message cleared. The transaction was submitted with labor operation 4021510 for replacement of the Throttle Body...
Forum - 09/01/2021
... increase the effectiveness of this repair, a brake burnish should be performed during the test drive to properly prepare the pads to the rotors. Refer to Brake Pad and Rotor Burnishing in SI for the procedure. ...
Bulletin and technicians write ups. - 06/30/2021
... Replace frt brake pads.I will be handing this back to him so he can write on there that he even test drove and verified the noise. But should I make him write the cause? It's listed on the bulletin. I'm always telling them the more information the...
What Would You Do - 05/20 - 04/29/2020
... shortage. To correct the condition the battery was replaced as well as the ECM. The vehicle was test driven and determined to be operating as designed. The warranty administrator prepared to submit the transaction with the labor operation for the...
Forum - 05/04/2020
If the dealership is following proper parts retention they can locate the battery and using the repair order information the test could be run again to provide the code.
Forum - 05/31/2019
... to be jump started, part of strategy-based diagnosis is obviously connecting a battery charger to test the battery first. The action of performing the battery test is included in the base time. Now, if the battery tests good & the technician...
What Would You Do - 10/16 - 09/27/2016
... their vehicle to the service department with a vibration condition. The dealership technician test drove the vehicle to confirm the concern. The tech then set tire pressures to the recommended values, inspected the tires and wheels, and performed a road...
Forum - 05/07/2018
... says "Phone time with call center technical support activity cannot be charged to OLH. Normal road test to verify repairs are part of Strategy-Based Diagnostics and are not eligible for OLH unless the extenuating circumstance is documented and approved...
Job card documentation - 03/01/2018
... completed job card.For example, I'm all for saving things like GDS data pages, charts with notes, test readings, and things that have writing on them but many of my techs think that it is necessary to attach a 14 page copy of a special policy or bulletin....
Dead Battery - 06/25/2018
... any batteries replaced during inventory or at point of sale. A copy of the Midtronics GR8 Battery Tester printout must be attached to the claim for battery part number 23423787, with labor operation 4041510. A battery charge and test claim, labor operation...
Electrical Diagnosis - 01/21/2019
... that supports paying the technician, they must indicate what diagnostic equipment was used, the test results gleaned from the diagnosis, and document how long certain test procedures took before a diagnosis was made. All of this will help ensure they...
The Cause of Failure - 03/26/2018
... must document on the shop copy of the job card all on-board diagnostic trouble codes (DTCs), test equipment readings, suspension alignment before/after readings, brake rotor/drum before/after readings, appropriate specifications, adjustments, circuit...
3 C's - 01/04/2023
... find it?). Comments should address the actions taken to determine the failure, diagnostic test results, all procedures-including those that did not result in an identified cause, any equipment used, and the causal part. The cause of failure statement...
Temporary Use of Non-GM Battery - 12/29/2020
... not claimed. Dealers must continue to follow established policies and procedures regarding the testing of OEM batteries. The 15-digit (GR8) or 20-digit (DCBS) Warranty Code on the printed test slip must be entered on the warranty transaction in the...
Reject of the Month - Warning 122 - 04/22/2019
... the condition the technician replaced the sensor, cleared codes, performed regen process, and test drove the vehicle. The vehicle was outside of the bumper-to-bumper warranty by miles, as a result, the PET was performed and management authorized...
Warranty Policy Deviations - 10/01/2013
... must specifically describe what the service manager saw or verified upon inspection or road test. Added operation must be indicated on the job card. If this policy is not followed the total for the added line may be charged back. Avoid the chargeback...
2013 Chevrolet Spark - 08/09/2012
... Spark soon. GM has released a special labour operation, Z2399, to allow for an extensive road test and general quality assessment. The labour operation will only pay on Chevrolet Spark vehicles built prior to October 1, 2012. The operation will reimburse...
Cause of Failure - 08/22/2017
... must document on the shop copy of the job card all on-board diagnostic trouble codes (DTCs), test equipment readings, suspension alignment before/after readings, brake rotor/drum before/after readings, appropriate specifications, adjustments, circuit...
Compliance - 03/21/2017
... of a grasp on the requirements to get by, or maybe you are simply unable to stay abreast of the latest information due to the diverse amount of responsibilities you handle on a daily basis. Or you may have a good grasp of things. It is now more important...
Flush Codes on Customer Pay Job Cards - 04/17/2017
GM requires the use of the DT-45096 tool to flush and flow test the transmission oil cooler and the oil cooler pipes after the transmission is removed for repairs. The flush code must be carefully recorded on the job card and entered in the appropriate...
Reject of the Month - 12/21/2016
... replaced, the charging system was checked and no draws found. The printout from the GR8 battery tester was attached to the job card and the code was entered into the labor dependency field of the warranty transaction. The claim was accepted for payment...
Reject of the Month - 11/29/2016
... at speeds of 60 mph and higher. The dealership service technician installed the pico scope, test drove the car and found excessive tire vibration. After balancing and test driving the vehicle a second time, the vibration was still present. At that point...
Service Policy and Procedure Update Preview - 09/27/2016
... are as follows: By end of Q1: 95%; By end of Q2: 98%; By end of Q3: 100%.Reminders:GR8 battery test codes must be valid (15 digits in a 5-5-5 format) and support the replacement of the battery. Transmission flush codes - record the flow rate, temperature,...
No PQC Contact Required - 01/28/2014
... 40% NORMAUSD 0.0001/01/200912/31/99994029879Inspection/Maintenance (I/M) - Evap System Pressure Test - Emissions TestingAUSD 0.0001/01/200912/31/99994029869Inspection/Maintenance (I/M) - Complete System Set Procedure#### ...
STS Requirements - 11/25/2014
... the technician must view the seminar at www.centerlearning.com - Video On Demand and pass the test for the course. The 2014 courses are as follows:January - 10214.01DFebruary - 10214.02DMarch - 10214.03DApril - 10214.04DMay - 10214.05DJune - 10214.06DJuly...
Warranty Code - 07/29/2015
A 15-digit warranty code is generated by the EL-50313 Midtronics Battery Tester/Charger when the battery test is set up as follows: Diagnostic Mode, Out of Vehicle. On the print-out, the 19-digit code under MID INFO is not a valid warranty code. Only...
Oil Consumption - 06/02/2015
... varying rates of oil consumption are accepted as normal in all engines. Oil economy should not be tested until the vehicle has accumulated at least 5,000 miles and the oil has been changed for the first time. The bulletin contains an Oil Consumption...
Diagnostic Add Time - 06/02/2015
... documenting the steps taken to support the time paid. Technicians should name the diagnostic testing equipment used and the test results to validate the time taken. Service managers are no longer required to approve diagnostic time, but they are...
Oil Consumption - 03/01/2016
... vehicles equipped with a 2.4L engine. Technicians are instructed to verify that the ECM has the latest TIS2web calibration, inspect for obvious oil leaks, and perform the consumption test as indicated in bulletin 01-06-01-011. If the vehicle requires...
Takata Airbag Engineering Study - 07/28/2016
Certain dealers have been selected to participate in an engineering study to test and evaluate Takata front passenger airbag inflators. The purpose of the study is to obtain a statistically relevant sample of modules from certain 2007-2008 Cadillac Escalade,...
Most Common Audit Deviations - 09/25/2023
... detailed cause and correction statement supports the repairs that were performed. Test procedures/results or description of repairs not documented, missing supporting documentation to support the diagnostic test results, variable diagnosis and/or OLH...
TECHNICIAN VS MNGR: CLARIFICATION ON TIME - 12/28/2009
... CYLINDER HEAD J0518 6.2 NOW.... THE TECH "ACTUALLY" HAS 5.8 WHICH INCLUDES .3 DIAG .8 LEAK DOWN TEST 1.2 BROKEN BOLTS THE TECH BELIEVES HE SHOULD GET .3 DIAG .8 LEAK DOWN TEST 1.2 BROKEN BOLTS 6.2 CYLINDER HEAD FOR A TOTAL OF 8.5 WHEN ONLY HAS 5.8...
Engine and Transmission Assembly Replacements - 09/27/2017
... replacement requires the use of the DT-45096 transmission oil cooling system flush and flow test tool to flush and flow test the oil cooler and the oil cooler pipes after the transmission is removed for repairs. The flush code must be documented on the...
Warranty Review Deviations - 03/11/2013
... of the control module that set the DTC, must be recorded on the job card. Additionally, any test results, specifications, adjustments, readings, or other indicators are to be recorded on the job card. Simply put, record every piece of information found...
ON-GOING BATTLE WITH TECHS - 07/06/2011
... A 2007 HHR... LABOR OP J0518 /CYL HEAD PAYS 7.4, TOTAL "ACTUAL" TECH TIME 6.7 (WHICH INCLUDES LEAK TEST .7 & .9 SWAP/BUILD CYL HEAD) ---- I HAVE BEEN TAUGHT: IF TECH HAS LESS THAN WHAT LABOR OP PAYS, HE GETS UP TO THE LABOR OP BASE TIME & CANT CLAIM...
Re: Labor Ops With Alignment allowance on GWM - 02/19/2010
... The labor op os E3530 .9 base time with addt'l .5 base(?) for alignment add toe .2 and add road test .2 Is the whole alignment add time or is the base times added together. I am having a lot of trouble with the labor ops that allow E2000 and E2020....
USED CAR - BATTERY - 01/31/2012
... with 33,828 *** Written up as: Vehicle is "slow cranking" in which the battery failed load test --- Question: is that Maintanence to Used Car recon (OR) Warranty ???...
Re: Warranty Meeting - 11/07/2012
Hi! I just sent you a test email with no attachments. Let me know if you receive! Kristen
What Would You Do - 07/17 - 06/19/2017
... level, inspected drive components, performed injector disable, and completed a cylinder balance test. Engine vibration frequency was also checked with the pico scope. The technician then removed the transmission to inspect the flywheel. It was at...
Re: Enhanced Chevy and Buick /GMC courtesty trasporation program - 01/06/2014
I did some more digging, yes it's only for warranty. My sales department is using the vehicles for we owe's and test drives as well. Very confusing and I was overwhelmed when I first put the q out there. Sometimes I tend to get in front of train a little...
What Would You Do - 09/16 - 08/24/2016
... that there were two codes associated with the check engine light: P0128 and P0087. After pressure testing the coolant system, the technician found that the water pump and coolant reservoir were leaking. After notifying the advisor, and subsequently management,...
Re: Oil leak diagnosis - 03/31/2009
... [/quote] Mark which CND are you using I have one here, it is a 2007 Pontiac G6. We did a dye test and diag. I used op J9994 for time and 3.15 in net for dye. Returned for net excessive. When a veh must be returned for further diag I allow the tech...
Re: CROSS-LINE WARRANTY - 09/18/2008
... but haven't had any to try. Any chance some one could send me a valid saturn vin to try a system test. ...
Re: CROSS-LINE WARRANTY - 09/18/2008
... but haven't had any to try. Any chance some one could send me a valid saturn vin to try a system test. [/quote] I haven't had any problems with the Saturn claims getting through--I always use E-Claims though. I do see most Saturn claims reject for...
Re: No Start on New DuraMax - 01/04/2008
... floor. The next day, a salesman had someone interested in it and they were going to take if for a test drive. Well it wouldn't start. When they raised the hood, out jumped the mama oppossum. There were babies in her pouch and babies in a nest- and...
Important Bulletins & Bulletin Updates - 10/31/2024
... of 10 or more days have been eliminated. Bulletin 20-NA-132 (version 10) - 12V Battery Testing and Warranty Replacement Requirements bulletin has been revised to eliminate the note stating that the GR8 was going to be sunset on October 1,...
What Would You Do? - 11/24 - 10/31/2024
... balance. Weights were added to both front tires. After adding wheel weights, the vehicle was test driven and the vibration was no longer felt.The job card was closed with a bulletin specific labor operation, 8080108. The bulletin, 17-NA-170 Information...
What Would You Do? - 09/23 - 08/29/2023
... also replaced all the turbine shaft seals and reassembled the transmission. During the test drive the technician found that the repair did not resolve the issue. The technician discussed with the service manager and followed up with TAC. TAC...
... 40% NORMAUSD 0.0001/01/200912/31/99994029879Inspection/Maintenance (I/M) - Evap System Pressure Test - Emissions TestingAUSD 0.0001/01/200912/31/99994029869Inspection/Maintenance (I/M) - Complete System Set Procedure#### ...
STS Requirements - 11/25/2014
... the technician must view the seminar at www.centerlearning.com - Video On Demand and pass the test for the course. The 2014 courses are as follows:January - 10214.01DFebruary - 10214.02DMarch - 10214.03DApril - 10214.04DMay - 10214.05DJune - 10214.06DJuly...
Warranty Code - 07/29/2015
A 15-digit warranty code is generated by the EL-50313 Midtronics Battery Tester/Charger when the battery test is set up as follows: Diagnostic Mode, Out of Vehicle. On the print-out, the 19-digit code under MID INFO is not a valid warranty code. Only...
Oil Consumption - 06/02/2015
... varying rates of oil consumption are accepted as normal in all engines. Oil economy should not be tested until the vehicle has accumulated at least 5,000 miles and the oil has been changed for the first time. The bulletin contains an Oil Consumption...
Diagnostic Add Time - 06/02/2015
... documenting the steps taken to support the time paid. Technicians should name the diagnostic testing equipment used and the test results to validate the time taken. Service managers are no longer required to approve diagnostic time, but they are...
Oil Consumption - 03/01/2016
... vehicles equipped with a 2.4L engine. Technicians are instructed to verify that the ECM has the latest TIS2web calibration, inspect for obvious oil leaks, and perform the consumption test as indicated in bulletin 01-06-01-011. If the vehicle requires...
Takata Airbag Engineering Study - 07/28/2016
Certain dealers have been selected to participate in an engineering study to test and evaluate Takata front passenger airbag inflators. The purpose of the study is to obtain a statistically relevant sample of modules from certain 2007-2008 Cadillac Escalade,...
Most Common Audit Deviations - 09/25/2023
... detailed cause and correction statement supports the repairs that were performed. Test procedures/results or description of repairs not documented, missing supporting documentation to support the diagnostic test results, variable diagnosis and/or OLH...
TECHNICIAN VS MNGR: CLARIFICATION ON TIME - 12/28/2009
... CYLINDER HEAD J0518 6.2 NOW.... THE TECH "ACTUALLY" HAS 5.8 WHICH INCLUDES .3 DIAG .8 LEAK DOWN TEST 1.2 BROKEN BOLTS THE TECH BELIEVES HE SHOULD GET .3 DIAG .8 LEAK DOWN TEST 1.2 BROKEN BOLTS 6.2 CYLINDER HEAD FOR A TOTAL OF 8.5 WHEN ONLY HAS 5.8...
Engine and Transmission Assembly Replacements - 09/27/2017
... replacement requires the use of the DT-45096 transmission oil cooling system flush and flow test tool to flush and flow test the oil cooler and the oil cooler pipes after the transmission is removed for repairs. The flush code must be documented on the...
Warranty Review Deviations - 03/11/2013
... of the control module that set the DTC, must be recorded on the job card. Additionally, any test results, specifications, adjustments, readings, or other indicators are to be recorded on the job card. Simply put, record every piece of information found...
ON-GOING BATTLE WITH TECHS - 07/06/2011
... A 2007 HHR... LABOR OP J0518 /CYL HEAD PAYS 7.4, TOTAL "ACTUAL" TECH TIME 6.7 (WHICH INCLUDES LEAK TEST .7 & .9 SWAP/BUILD CYL HEAD) ---- I HAVE BEEN TAUGHT: IF TECH HAS LESS THAN WHAT LABOR OP PAYS, HE GETS UP TO THE LABOR OP BASE TIME & CANT CLAIM...
Re: Labor Ops With Alignment allowance on GWM - 02/19/2010
... The labor op os E3530 .9 base time with addt'l .5 base(?) for alignment add toe .2 and add road test .2 Is the whole alignment add time or is the base times added together. I am having a lot of trouble with the labor ops that allow E2000 and E2020....
USED CAR - BATTERY - 01/31/2012
... with 33,828 *** Written up as: Vehicle is "slow cranking" in which the battery failed load test --- Question: is that Maintanence to Used Car recon (OR) Warranty ???...
Re: Warranty Meeting - 11/07/2012
Hi! I just sent you a test email with no attachments. Let me know if you receive! Kristen
What Would You Do - 07/17 - 06/19/2017
... level, inspected drive components, performed injector disable, and completed a cylinder balance test. Engine vibration frequency was also checked with the pico scope. The technician then removed the transmission to inspect the flywheel. It was at...
Re: Enhanced Chevy and Buick /GMC courtesty trasporation program - 01/06/2014
I did some more digging, yes it's only for warranty. My sales department is using the vehicles for we owe's and test drives as well. Very confusing and I was overwhelmed when I first put the q out there. Sometimes I tend to get in front of train a little...
What Would You Do - 09/16 - 08/24/2016
... that there were two codes associated with the check engine light: P0128 and P0087. After pressure testing the coolant system, the technician found that the water pump and coolant reservoir were leaking. After notifying the advisor, and subsequently management,...
Re: Oil leak diagnosis - 03/31/2009
... [/quote] Mark which CND are you using I have one here, it is a 2007 Pontiac G6. We did a dye test and diag. I used op J9994 for time and 3.15 in net for dye. Returned for net excessive. When a veh must be returned for further diag I allow the tech...
Re: CROSS-LINE WARRANTY - 09/18/2008
... but haven't had any to try. Any chance some one could send me a valid saturn vin to try a system test. ...
Re: CROSS-LINE WARRANTY - 09/18/2008
... but haven't had any to try. Any chance some one could send me a valid saturn vin to try a system test. [/quote] I haven't had any problems with the Saturn claims getting through--I always use E-Claims though. I do see most Saturn claims reject for...
Re: No Start on New DuraMax - 01/04/2008
... floor. The next day, a salesman had someone interested in it and they were going to take if for a test drive. Well it wouldn't start. When they raised the hood, out jumped the mama oppossum. There were babies in her pouch and babies in a nest- and...
Important Bulletins & Bulletin Updates - 10/31/2024
... of 10 or more days have been eliminated. Bulletin 20-NA-132 (version 10) - 12V Battery Testing and Warranty Replacement Requirements bulletin has been revised to eliminate the note stating that the GR8 was going to be sunset on October 1,...
What Would You Do? - 11/24 - 10/31/2024
... balance. Weights were added to both front tires. After adding wheel weights, the vehicle was test driven and the vibration was no longer felt.The job card was closed with a bulletin specific labor operation, 8080108. The bulletin, 17-NA-170 Information...
What Would You Do? - 09/23 - 08/29/2023
... also replaced all the turbine shaft seals and reassembled the transmission. During the test drive the technician found that the repair did not resolve the issue. The technician discussed with the service manager and followed up with TAC. TAC...
What Would You Do? - 04/23 - 03/23/2023
... pressure at 65 psi on the high and low side. The technician then contacted TAC and was advised to test the signal to the compressor solenoid valve is being commanded to battery positive, if no fault, advised to replace the compressor. Service history...
What Would You Do? - 08/23 - 07/25/2023
... the vehicle had 166,567 miles on the odometer. The technician diagnosed and performed a pinpoint test to determine that the fuel pump module had failed and required replacement. The module was replaced and the customer was provided a copy of the Limited...
Forum - 04/27/2023
... technical support activity cannot be charged to OLH, Diagnostic, or Straight Time. Normal road test to verify repairs are part of Strategy-Based Diagnostics and are not eligible for OLH unless the extenuating circumstance is documented and approved by...
Forum - 05/12/2022
... would probably just suggest to the client to do a customer pay oil change to begin the consumption test, or quite frankly charge them for the oil. It is their responsibility to maintain proper fluid levels for safe operation of the vehicle, sure if the...
What Would You Do? - 08/22 - 07/27/2022
... assembly with the lower control arm and an alignment was performed. The vehicle was road tested and it was determined that the noise was better, but not completely gone. Further analysis was performed, including supporting the suspension on the...
Forum - 08/11/2022
... could add 0.5 to base which could givethe 1.4 base time including another potential add for road test in the alignment time With the punch time of 0.8, that justifies OLH for the control arm replacement The service manager should update his OLH authorization...
What Would You Do? - 09/22 - 08/22/2022
... vehicle was towed to the closest dealership for repair.Once in the shop the technician attempted a test drive, the vehicle would not move in forward or reverse gears. The technician removed the transmission pan and found large pieces of metal along with...
CCND on In stock Vehicles - 03/12/2023
... that we should be able to collect something since the tech had to spend time pulling codes and roadtesting the vehicle. I don't really have any specific component to tie it to. Not sure how I can support this? Was just wondering if others have...
Forum - 03/01/2018
... you can get tentative approval to cover a few tenths at least for the tech. In my shop if we road test it and find no problem or something is not covered the techs usually just eat it and we let the client go. In my scenario, what you would essentially...
What Would You Do - 01/18 - 12/27/2017
... technician completed the installation of the new engine, crated the old engine, and performed a test drive for repair confirmation.The warranty administrator submitted the transaction for payment with 20 hours ST in base labor, 0.2 hour Administrative...
What Would You Do - 11/18 - 10/24/2018
... Over the course of two days, the local dealership was able to tow the vehicle to their shop, test and replace the battery under warranty.Due to being on vacation and without another means of transportation, and the repairing dealerships inability to...
What Would You Do - 06/18 - 05/22/2018
... filled by up to 1.9L. This is dependent on the coolant remaining in the engine after engine hot test and vehicle evacuation fill. To correct the condition, dealers are instructed to add coolant to the system.In this case, the technician filled the radiator...
Forum - 05/23/2019
... have to list what tools were used and what the readings were. If they are hooking up equipment to test electrical output, ohms, voltage, checking wires for power and ground. that is all electrical, but they have to list the tool they are using, the results...
Forum - 12/13/2018
Hi Angelak! Welcome to the Forum! The message states that GM will no longer require a mandatory transmission cooler flush and flow test to be performed in every instance of transmission replacement.
Forum - 08/08/2019
... and the repair. This would exclude the time the vehicle was idling and sitting for the hot soak test. If that was punched then I would base it on all but the related punches. On a side note, I'm not sure that whoever authored the statement above understands...
Forum - 04/13/2021
... concern that the tech needs to be coached if the vehicle came back 1 day later and he neglected to test the aux battery while he was testing the primary. For some reason, GM removed restrictions for submission on the primary battery but did not...
Forum - 09/24/2020
... could potentially be claimed if the tech ran a separate punch for performing the line pressure test (if it involves using the scan tool). We do 2 of these a week, and GM is starting to get cranky about it. ...
Forum - 12/11/2019
... List all dealer technician comments regarding the root cause of failure with document ID numbers, test results, diagnostic trouble codes, TAC case number, assembly serial numbers, measurements, etc. Service Policies & Procedures Manual Article 3.2.7...
What Would You Do - 06/21 - 05/26/2021
... due to wear from the loose ball joint. A front-end alignment was performed and the vehicle was test driven to confirm that the concern had been resolved.Service management authorized for Parts Excessive for premature tire wear due to the ball joint failure...
Forum - 10/14/2021
... must specifically describe what the service manager saw or verified upon inspection or road test. Multiple additional concerns must each contain this approval. The customer must be contacted prior to work being performed for their permission to continue...
Forum - 07/28/2021
First one: No test drive should be claimed for. Second one: I woud consider it shop supplies. Third one: Claim should not be submitted without WCC #
Bulletin Updates - 02/21/2019
... most current version of the Service Policies and Procedures Manual. The update also provides the latest service management and GM authorization requirements, including the Service Management Approvals and Transaction Authorizations matrix. The bulletin...
Electrical Diagnostic Time - 07/30/2020
... time and must be clocked before repair time. But it is not just clock time that is needed; the test procedures the technician performed must be clearly documented on the job card and support the clocked time. GM has reported that many dealerships...
Reject of the Month - March 2021 - 02/25/2021
... Out - Has the technician completed an extensive repair on a vehicle which required multiple test drives, for both diagnostic and post repair verification, but the mileage out field on the job card is either blank or reports the same mileage as reported...
Reject of the Month - November 2021 - 10/26/2021
... push rod on cylinder 7 intake. Springs and other push rods looked okay. Replaced the push rod and test drove the vehicle. Found an intermittent tick/knocking noise along with 1-2 misfires on cylinder #5 when the noise occurs. Correction: Replace left...
... pressure at 65 psi on the high and low side. The technician then contacted TAC and was advised to test the signal to the compressor solenoid valve is being commanded to battery positive, if no fault, advised to replace the compressor. Service history...
What Would You Do? - 08/23 - 07/25/2023
... the vehicle had 166,567 miles on the odometer. The technician diagnosed and performed a pinpoint test to determine that the fuel pump module had failed and required replacement. The module was replaced and the customer was provided a copy of the Limited...
Forum - 04/27/2023
... technical support activity cannot be charged to OLH, Diagnostic, or Straight Time. Normal road test to verify repairs are part of Strategy-Based Diagnostics and are not eligible for OLH unless the extenuating circumstance is documented and approved by...
Forum - 05/12/2022
... would probably just suggest to the client to do a customer pay oil change to begin the consumption test, or quite frankly charge them for the oil. It is their responsibility to maintain proper fluid levels for safe operation of the vehicle, sure if the...
What Would You Do? - 08/22 - 07/27/2022
... assembly with the lower control arm and an alignment was performed. The vehicle was road tested and it was determined that the noise was better, but not completely gone. Further analysis was performed, including supporting the suspension on the...
Forum - 08/11/2022
... could add 0.5 to base which could givethe 1.4 base time including another potential add for road test in the alignment time With the punch time of 0.8, that justifies OLH for the control arm replacement The service manager should update his OLH authorization...
What Would You Do? - 09/22 - 08/22/2022
... vehicle was towed to the closest dealership for repair.Once in the shop the technician attempted a test drive, the vehicle would not move in forward or reverse gears. The technician removed the transmission pan and found large pieces of metal along with...
CCND on In stock Vehicles - 03/12/2023
... that we should be able to collect something since the tech had to spend time pulling codes and roadtesting the vehicle. I don't really have any specific component to tie it to. Not sure how I can support this? Was just wondering if others have...
Forum - 03/01/2018
... you can get tentative approval to cover a few tenths at least for the tech. In my shop if we road test it and find no problem or something is not covered the techs usually just eat it and we let the client go. In my scenario, what you would essentially...
What Would You Do - 01/18 - 12/27/2017
... technician completed the installation of the new engine, crated the old engine, and performed a test drive for repair confirmation.The warranty administrator submitted the transaction for payment with 20 hours ST in base labor, 0.2 hour Administrative...
What Would You Do - 11/18 - 10/24/2018
... Over the course of two days, the local dealership was able to tow the vehicle to their shop, test and replace the battery under warranty.Due to being on vacation and without another means of transportation, and the repairing dealerships inability to...
What Would You Do - 06/18 - 05/22/2018
... filled by up to 1.9L. This is dependent on the coolant remaining in the engine after engine hot test and vehicle evacuation fill. To correct the condition, dealers are instructed to add coolant to the system.In this case, the technician filled the radiator...
Forum - 05/23/2019
... have to list what tools were used and what the readings were. If they are hooking up equipment to test electrical output, ohms, voltage, checking wires for power and ground. that is all electrical, but they have to list the tool they are using, the results...
Forum - 12/13/2018
Hi Angelak! Welcome to the Forum! The message states that GM will no longer require a mandatory transmission cooler flush and flow test to be performed in every instance of transmission replacement.
Forum - 08/08/2019
... and the repair. This would exclude the time the vehicle was idling and sitting for the hot soak test. If that was punched then I would base it on all but the related punches. On a side note, I'm not sure that whoever authored the statement above understands...
Forum - 04/13/2021
... concern that the tech needs to be coached if the vehicle came back 1 day later and he neglected to test the aux battery while he was testing the primary. For some reason, GM removed restrictions for submission on the primary battery but did not...
Forum - 09/24/2020
... could potentially be claimed if the tech ran a separate punch for performing the line pressure test (if it involves using the scan tool). We do 2 of these a week, and GM is starting to get cranky about it. ...
Forum - 12/11/2019
... List all dealer technician comments regarding the root cause of failure with document ID numbers, test results, diagnostic trouble codes, TAC case number, assembly serial numbers, measurements, etc. Service Policies & Procedures Manual Article 3.2.7...
What Would You Do - 06/21 - 05/26/2021
... due to wear from the loose ball joint. A front-end alignment was performed and the vehicle was test driven to confirm that the concern had been resolved.Service management authorized for Parts Excessive for premature tire wear due to the ball joint failure...
Forum - 10/14/2021
... must specifically describe what the service manager saw or verified upon inspection or road test. Multiple additional concerns must each contain this approval. The customer must be contacted prior to work being performed for their permission to continue...
Forum - 07/28/2021
First one: No test drive should be claimed for. Second one: I woud consider it shop supplies. Third one: Claim should not be submitted without WCC #
Bulletin Updates - 02/21/2019
... most current version of the Service Policies and Procedures Manual. The update also provides the latest service management and GM authorization requirements, including the Service Management Approvals and Transaction Authorizations matrix. The bulletin...
Electrical Diagnostic Time - 07/30/2020
... time and must be clocked before repair time. But it is not just clock time that is needed; the test procedures the technician performed must be clearly documented on the job card and support the clocked time. GM has reported that many dealerships...
Reject of the Month - March 2021 - 02/25/2021
... Out - Has the technician completed an extensive repair on a vehicle which required multiple test drives, for both diagnostic and post repair verification, but the mileage out field on the job card is either blank or reports the same mileage as reported...
Reject of the Month - November 2021 - 10/26/2021
... push rod on cylinder 7 intake. Springs and other push rods looked okay. Replaced the push rod and test drove the vehicle. Found an intermittent tick/knocking noise along with 1-2 misfires on cylinder #5 when the noise occurs. Correction: Replace left...
Upcoming Changes - 04/23/2018
... 30 inspection points have been eliminated from the new PDI process, as well as the road test. As a result, the PDI Labor Time allowances on all 2019 Chevrolet, Buick, GMC, and Cadillac vehicles invoiced after March 1, 2018, will be reduced by 0.3 hours. Diagnostic...
October 2013 Recall Update - 10/01/2013
... door lock and power window switches to function intermittently or be inoperative. The dealer is to test the driver's window and door lock switches for proper operation. Depending if the switches operate properly or not, the technician is to install a...
Process in Review: Submitting Engine/Transmission Replacement Claims - 11/17/2011
... This includes the serial number off of the old unit, the replacement unit serial number, any test results/measurements/flow codes and self-authorizations necessary to submitOnce the repair is complete, PQC is again contacted with the final line totals...
GM Routed Transactions - 06/07/2010
... signatures, previous repair information, etc.), technicians (cause of failure, correction, test results, etc.), and service management (required approvals and authorizations with written reasons, etc.). Only persons in those positions can provide the...
Part Restrictions Fast Facts - 12/24/2010
... the restriction documents before attempting to order. When completing a restriction document, all test results must be recorded and communicated to PQC/TAC/ESC. Engineering will ask the technician to provide this information.PQC and engineering request...
From the Desk of a Service Manager - 01/06/2010
... the customer the reasons for the added operation Service management must visually inspect and/or test drive the vehicle, giving the requested add-on operation their approval, before any repair attempts are madeIf the FOM won't approve the added condition(s)...
Missed Revenue - Executive Decision - 03/11/2010
... and recording the battery voltage, noting the before and after odometer reading with the road test, performing any special inspection items (vehicle specific) and technician and manager names/signatures.GM has established service procedures that must...
Bulletin Update - 08/23/2016
... services regardless if the odometer has been converted or IVH has been converted.Battery Testing and Warranty Replacement Requirements: Bulletin 03-06-03-004R has been updated to reflect updates to the Canadian Dealers section of the Tool Software Updates...
Open or Pending Product Field Actions on Inventory Vehicles - 11/29/2016
... to determine if the inventory vehicle has any open or pending product field actions prior to any test drives or demonstration to the prospective customer. The field action job card must be completed on or before the date the dealer is intending to sell...
Attaching a Document - 06/02/2015
... to IVH), the technician GMIN (click to view training records), Attachments (click to add or view), Test Results (click to view parts return testing results), etc. ...
What Drives The Reject Percentage At Your Dealership? - 08/21/2018
... GM review. Tip: Be sure to attach the correct document(s) for the transaction (e.g. battery test results for the appropriate VIN) that are appropriately identified (e.g. file name: job card 12345, rental invoice, or cost comparison worksheet)....
July 2024 Recall Update - 06/26/2024
... Blazer EV models. Customer Satisfaction Recall N242439340 Front Electric Drive Units Did Not Pass Testing: Dealers are advised to replace the front electric drive transmission module and reprogram the drive motor control module in certain 2024 Chevrolet...
Forum - 11/08/2024
... them to the machine or something if you wanted. The system is set up to recognize those. If your test parameters don't match those charts you'll never get your batteries paid. ...
Forum - 07/01/2021
... issue then fine however, he still has to follow SBD to identify the cause of failure. Did he road test it? Did he duplicate the concern? How did he isolate it to the front or rear? What other components did he inspect to ensure that there were no other...
Forum - 09/19/2007
... return request form, repair order with the technician's comments, along with any diagnostic or test protocol sheets and Fluid Declaration Forms as required."...
Forum - 09/19/2007
... he should have been able to repair it. If he couldn't hear the noise (during a couple of minutes test drive) the vehicle should have gone back to the service consultant for more information or the service manager for verification of the noise. Steering...
Forum - 10/04/2017
... and excessive parts. Excellent technician documentation supporting the diagnosis, bulletins used, test results, specs, case numbers, etc. ...
Key Fob Warranty - 06/27/2023
... phone and then sent to the warranty administrator; however, service advisors can test the key fob using the tool prior to even creating a job card to verify the key fob belongs to that vehicle. More detailed information may be found in Bulletin 21-N...
Key Fob Warranty - 06/27/2023
... phone and then sent to the warranty administrator; however, service advisors can test the key fob using the tool prior to even creating a job card to verify the key fob belongs to that vehicle. More detailed information may be found in Bulletin 21-N...
Refrigerant Recovery and Recharge - 09/02/2015
... machine to remove what refrigerant is left in the system and fill it back up to capacity. A leak test cannot be performed unless the system is full of refrigerant. The technician notes how much refrigerant was removed (in ounces) and how much was added...
Filing and Supporting Documentation - 01/21/2015
... Worksheet, if applicableDisclosure forms, if applicableMidtronics battery warranty code and test resultsAlternative customer signature documentCourtesy transportation rental agreements and receipts for taxi, bus, fuel, etc.Invoices for non-GM parts purchasesInvoices...
Filing - 06/06/2014
... worksheetsTechnical Assistance information formsFront end alignment printoutsMidtronic battery test resultsAlternative signature documentationCourtesy transportation rental agreementsIVH printoutsGM issued authorizations and approvalsWarranty transaction...
Global Warranty - Data Entry Tips - 02/04/2010
... field may include circuit numbers, connector numbers/names, document ID from SI, area of oil leak, test measurements, diagnostic trouble codes, etc. ...
Transmission Flow Codes - 10/13/2010
... alpha/numeric code that is obtained from the J45096 transmission oil cooling system flush and flow test tool that every service agent received as an essential tool. See bulletin 02-07-30-052F for instructions on using this equipment. If your dealership...
Transmission Internal Repair Clock Time Changes - 01/19/2012
... vehicle into the stall to hoist it, transmission removal/reinstallation, coolant flush, and road test. A separate clock time is required to support OLH for any additional time needed to complete the repair. OLH starts when the technician has determined...
... 30 inspection points have been eliminated from the new PDI process, as well as the road test. As a result, the PDI Labor Time allowances on all 2019 Chevrolet, Buick, GMC, and Cadillac vehicles invoiced after March 1, 2018, will be reduced by 0.3 hours. Diagnostic...
October 2013 Recall Update - 10/01/2013
... door lock and power window switches to function intermittently or be inoperative. The dealer is to test the driver's window and door lock switches for proper operation. Depending if the switches operate properly or not, the technician is to install a...
Process in Review: Submitting Engine/Transmission Replacement Claims - 11/17/2011
... This includes the serial number off of the old unit, the replacement unit serial number, any test results/measurements/flow codes and self-authorizations necessary to submitOnce the repair is complete, PQC is again contacted with the final line totals...
GM Routed Transactions - 06/07/2010
... signatures, previous repair information, etc.), technicians (cause of failure, correction, test results, etc.), and service management (required approvals and authorizations with written reasons, etc.). Only persons in those positions can provide the...
Part Restrictions Fast Facts - 12/24/2010
... the restriction documents before attempting to order. When completing a restriction document, all test results must be recorded and communicated to PQC/TAC/ESC. Engineering will ask the technician to provide this information.PQC and engineering request...
From the Desk of a Service Manager - 01/06/2010
... the customer the reasons for the added operation Service management must visually inspect and/or test drive the vehicle, giving the requested add-on operation their approval, before any repair attempts are madeIf the FOM won't approve the added condition(s)...
Missed Revenue - Executive Decision - 03/11/2010
... and recording the battery voltage, noting the before and after odometer reading with the road test, performing any special inspection items (vehicle specific) and technician and manager names/signatures.GM has established service procedures that must...
Bulletin Update - 08/23/2016
... services regardless if the odometer has been converted or IVH has been converted.Battery Testing and Warranty Replacement Requirements: Bulletin 03-06-03-004R has been updated to reflect updates to the Canadian Dealers section of the Tool Software Updates...
Open or Pending Product Field Actions on Inventory Vehicles - 11/29/2016
... to determine if the inventory vehicle has any open or pending product field actions prior to any test drives or demonstration to the prospective customer. The field action job card must be completed on or before the date the dealer is intending to sell...
Attaching a Document - 06/02/2015
... to IVH), the technician GMIN (click to view training records), Attachments (click to add or view), Test Results (click to view parts return testing results), etc. ...
What Drives The Reject Percentage At Your Dealership? - 08/21/2018
... GM review. Tip: Be sure to attach the correct document(s) for the transaction (e.g. battery test results for the appropriate VIN) that are appropriately identified (e.g. file name: job card 12345, rental invoice, or cost comparison worksheet)....
July 2024 Recall Update - 06/26/2024
... Blazer EV models. Customer Satisfaction Recall N242439340 Front Electric Drive Units Did Not Pass Testing: Dealers are advised to replace the front electric drive transmission module and reprogram the drive motor control module in certain 2024 Chevrolet...
Forum - 11/08/2024
... them to the machine or something if you wanted. The system is set up to recognize those. If your test parameters don't match those charts you'll never get your batteries paid. ...
Forum - 07/01/2021
... issue then fine however, he still has to follow SBD to identify the cause of failure. Did he road test it? Did he duplicate the concern? How did he isolate it to the front or rear? What other components did he inspect to ensure that there were no other...
Forum - 09/19/2007
... return request form, repair order with the technician's comments, along with any diagnostic or test protocol sheets and Fluid Declaration Forms as required."...
Forum - 09/19/2007
... he should have been able to repair it. If he couldn't hear the noise (during a couple of minutes test drive) the vehicle should have gone back to the service consultant for more information or the service manager for verification of the noise. Steering...
Forum - 10/04/2017
... and excessive parts. Excellent technician documentation supporting the diagnosis, bulletins used, test results, specs, case numbers, etc. ...
Key Fob Warranty - 06/27/2023
... phone and then sent to the warranty administrator; however, service advisors can test the key fob using the tool prior to even creating a job card to verify the key fob belongs to that vehicle. More detailed information may be found in Bulletin 21-N...
Key Fob Warranty - 06/27/2023
... phone and then sent to the warranty administrator; however, service advisors can test the key fob using the tool prior to even creating a job card to verify the key fob belongs to that vehicle. More detailed information may be found in Bulletin 21-N...
Refrigerant Recovery and Recharge - 09/02/2015
... machine to remove what refrigerant is left in the system and fill it back up to capacity. A leak test cannot be performed unless the system is full of refrigerant. The technician notes how much refrigerant was removed (in ounces) and how much was added...
Filing and Supporting Documentation - 01/21/2015
... Worksheet, if applicableDisclosure forms, if applicableMidtronics battery warranty code and test resultsAlternative customer signature documentCourtesy transportation rental agreements and receipts for taxi, bus, fuel, etc.Invoices for non-GM parts purchasesInvoices...
Filing - 06/06/2014
... worksheetsTechnical Assistance information formsFront end alignment printoutsMidtronic battery test resultsAlternative signature documentationCourtesy transportation rental agreementsIVH printoutsGM issued authorizations and approvalsWarranty transaction...
Global Warranty - Data Entry Tips - 02/04/2010
... field may include circuit numbers, connector numbers/names, document ID from SI, area of oil leak, test measurements, diagnostic trouble codes, etc. ...
Transmission Flow Codes - 10/13/2010
... alpha/numeric code that is obtained from the J45096 transmission oil cooling system flush and flow test tool that every service agent received as an essential tool. See bulletin 02-07-30-052F for instructions on using this equipment. If your dealership...
Transmission Internal Repair Clock Time Changes - 01/19/2012
... vehicle into the stall to hoist it, transmission removal/reinstallation, coolant flush, and road test. A separate clock time is required to support OLH for any additional time needed to complete the repair. OLH starts when the technician has determined...
July 2013 Recall Update - 07/03/2013
... door module causing corrosion that could result in a short in the circuit board. Dealers are to test the driver's window and door lock switches for proper operation. If the switches operate as designed, dealers are to install a protective coating on...
Air Conditioning Recovery/Recharge Procedures - 06/19/2013
... summary code that should be noted on the job card in the technician comments. Leak test time, up to 0.2 hrs, may be claimed with air conditioning repairs and is claimed in the additional time labour field. Time greater than 0.2 to find a leak is...
September 2012 Recall Update - 08/30/2012
... calibration that may prevent necessary vehicle information from being accessed during an emission test. In the event that a customer requests reimbursement, the dealer must still perform the service procedure listed within the recall bulletin. The use...
The Cause of Failure - 06/26/2023
... words, the technician determined a specific repair was needed but how did they get there? What was tested and what were the test results? Were there on-board diagnostic trouble codes (DTCs)? What did you see or hear? Technician documentation should include...
Diagnosis Time When a Part was Ordered - 04/25/2023
... customer is returning to finalize a repair started on a previous job card (started oil consumption test, part was ordered, etc.), the concern field should contain a reference to the previous job card number. Additional variable diagnosis time is paid...
Determining Other Labor Hours Paid - 01/27/2022
... time they would like to be paid. Time spent with TAC is not eligible for OLH. Normal road test to verify repairs are part of Strategy Based Diagnostics and are not eligible for OLH unless the extenuating circumstance is documented and approved...
What's the Cause? - 06/29/2021
... words, the technician determined a specific repair was needed but how did they get there? What was tested and what were the test results? Were there on-board diagnostic trouble codes (DTCs)? What did you see or hear? Technician documentation should include...
Warranty Parts Center Paperwork - 02/27/2020
... it’s crucial that technicians list Document ID numbers that were part of the repair process, test results, diagnostic trouble codes, TAC case numbers, assembly serial numbers, and any other measurements, characteristics, or symptoms of the fault...
What Would You Do - 10/15 - 10/23/2015
... the valve body, as well as other minor components, to correct the condition. Unfortunately, after test driving the vehicle, the condition was still present. At that point the technician contacted TAC to obtain recommendations as to how to proceed....
What Would You Do - 07/16 - 06/27/2016
... the technician indicated that the coolant was low. Coolant was added and the system was pressure tested for leaks. After pressure testing, the technician found that the Cruze had a cracked water outlet that was leaking. The water outlet was replaced;...
What Would You Do - 02/14 - 01/28/2014
... additionally informed the dealer that the engine also required replacement, after it failed on the test drive and after the head was replaced. A line was added to the job card to account for the engine replacement. A second, continuation, job card...
Re: - 11/24/2014
... the January 2014 edition of the Required Operating Procedures bulletin (04-00-89-015G). The latest release of the bulletin 04-00-89-015H & P&P Article 3.2.12 state the following: Any warranty/policy concern not expressed orally or in writing by the...
Re: Complaint Codes - 01/15/2013
... 077 (related to Other Labour Hours) - The fix for this issue should be deployed tonight. We will test this tomorrow and send another message when these rejects can be resubmitted. GWM links not working - When clicking on various links within GWM,...
Re: RESET ALCOHOL CONTENT ??? - 05/03/2012
Need more info..... what was the customer complaint? Were there any DTC's? What led the tech to perform the smoke test? Looking for evap leak? If you have a DTC that shows a potential leak, try using CCND opcode J9992 (Customer Concern Not Duplicated...
Re: warranty parts debits - 08/12/2011
... because PQC decided the part was not defective. There was really no way to argue as I didn't have test results and they did....
"NEW" LABOR CODES" - 10/20/2011
... LABOR CODE: N000500 Note Note: Claims must include the Midtronics seven-digit Out of Vehicle test code in the Failure Code (FC) field unless there is leakage or physical damage. Unqualified LABOR TIME: 0.3 PAINT CODE: Diagnosis Time: You may...
Forum - 12/06/2017
... must specifically describe what the service manager saw or verified upon inspection or road test. Multiple additional concerns must each contain this approval. The customer must be contacted prior to work being performed for their permission to continue...
The Cause of Failure - 06/26/2024
... the technician determined that a specific repair was needed but how did they get there? What was tested and what were the test results? Were there on-board diagnostic trouble codes (DTCs)? What did you see or hear? Technician documentation should include...
Guidelines for Wheel Alignments - 10/25/2023
... of the component replacement labor operation. If there were caster, camber, toe adjustment, or a test drive necessary, those times are to be entered in the additional time field of the warranty transaction. If a component replacement does not list an...
Forum - 01/05/2023
... who has been in the business for over 30 years to replace a 12 Volt battery. He used the GR8 to test the battery and found it was bad then replaced it and GM kicked it because he is not EV certified and I had to do the nonsense above....
March 2013 Recall Update - 03/11/2013
... corrosion resulting in a short in the circuit board. To correct the condition, dealers are to test the driver's window and door lock switches for proper operation. If the switches function properly, dealers are to install a protective coating to the...
December 2013 Recall Update - 12/09/2013
... fluid level and add fluid, if necessary. If fluid is necessary, technicians are to road test the vehicle, listening for rear axle noise. If a whine, gear or bearing noise is present, the rear differential assembly requires replacement. The recall program...
A Pending Debit - 12/15/2011
... representative. If you find a request in pending debit, the reason will be stated in Parts Return Testing Results. Select the arrow to the left of the pending debit wording in the Notification Box on the Global Warranty homepage to see these results....
Basic Documentation - 01/19/2011
... The cause statement describes the point of failure, the results of the failure, measurements, test results, etc. The correction statement documents what was repaired or replaced. Other Labour Time: A request for OLT must be supported by technician...
One Labour Operation or Two? - 05/12/2010
... A/C on; message center said to turn off A/C.Cause: Fan not operating properly, warped.Correction: Test and found cooling fan and controller open. Replaced fan assembly and controller.A line was added to the job card later that stated:Complaint: Technician...
... door module causing corrosion that could result in a short in the circuit board. Dealers are to test the driver's window and door lock switches for proper operation. If the switches operate as designed, dealers are to install a protective coating on...
Air Conditioning Recovery/Recharge Procedures - 06/19/2013
... summary code that should be noted on the job card in the technician comments. Leak test time, up to 0.2 hrs, may be claimed with air conditioning repairs and is claimed in the additional time labour field. Time greater than 0.2 to find a leak is...
September 2012 Recall Update - 08/30/2012
... calibration that may prevent necessary vehicle information from being accessed during an emission test. In the event that a customer requests reimbursement, the dealer must still perform the service procedure listed within the recall bulletin. The use...
The Cause of Failure - 06/26/2023
... words, the technician determined a specific repair was needed but how did they get there? What was tested and what were the test results? Were there on-board diagnostic trouble codes (DTCs)? What did you see or hear? Technician documentation should include...
Diagnosis Time When a Part was Ordered - 04/25/2023
... customer is returning to finalize a repair started on a previous job card (started oil consumption test, part was ordered, etc.), the concern field should contain a reference to the previous job card number. Additional variable diagnosis time is paid...
Determining Other Labor Hours Paid - 01/27/2022
... time they would like to be paid. Time spent with TAC is not eligible for OLH. Normal road test to verify repairs are part of Strategy Based Diagnostics and are not eligible for OLH unless the extenuating circumstance is documented and approved...
What's the Cause? - 06/29/2021
... words, the technician determined a specific repair was needed but how did they get there? What was tested and what were the test results? Were there on-board diagnostic trouble codes (DTCs)? What did you see or hear? Technician documentation should include...
Warranty Parts Center Paperwork - 02/27/2020
... it’s crucial that technicians list Document ID numbers that were part of the repair process, test results, diagnostic trouble codes, TAC case numbers, assembly serial numbers, and any other measurements, characteristics, or symptoms of the fault...
What Would You Do - 10/15 - 10/23/2015
... the valve body, as well as other minor components, to correct the condition. Unfortunately, after test driving the vehicle, the condition was still present. At that point the technician contacted TAC to obtain recommendations as to how to proceed....
What Would You Do - 07/16 - 06/27/2016
... the technician indicated that the coolant was low. Coolant was added and the system was pressure tested for leaks. After pressure testing, the technician found that the Cruze had a cracked water outlet that was leaking. The water outlet was replaced;...
What Would You Do - 02/14 - 01/28/2014
... additionally informed the dealer that the engine also required replacement, after it failed on the test drive and after the head was replaced. A line was added to the job card to account for the engine replacement. A second, continuation, job card...
Re: - 11/24/2014
... the January 2014 edition of the Required Operating Procedures bulletin (04-00-89-015G). The latest release of the bulletin 04-00-89-015H & P&P Article 3.2.12 state the following: Any warranty/policy concern not expressed orally or in writing by the...
Re: Complaint Codes - 01/15/2013
... 077 (related to Other Labour Hours) - The fix for this issue should be deployed tonight. We will test this tomorrow and send another message when these rejects can be resubmitted. GWM links not working - When clicking on various links within GWM,...
Re: RESET ALCOHOL CONTENT ??? - 05/03/2012
Need more info..... what was the customer complaint? Were there any DTC's? What led the tech to perform the smoke test? Looking for evap leak? If you have a DTC that shows a potential leak, try using CCND opcode J9992 (Customer Concern Not Duplicated...
Re: warranty parts debits - 08/12/2011
... because PQC decided the part was not defective. There was really no way to argue as I didn't have test results and they did....
"NEW" LABOR CODES" - 10/20/2011
... LABOR CODE: N000500 Note Note: Claims must include the Midtronics seven-digit Out of Vehicle test code in the Failure Code (FC) field unless there is leakage or physical damage. Unqualified LABOR TIME: 0.3 PAINT CODE: Diagnosis Time: You may...
Forum - 12/06/2017
... must specifically describe what the service manager saw or verified upon inspection or road test. Multiple additional concerns must each contain this approval. The customer must be contacted prior to work being performed for their permission to continue...
The Cause of Failure - 06/26/2024
... the technician determined that a specific repair was needed but how did they get there? What was tested and what were the test results? Were there on-board diagnostic trouble codes (DTCs)? What did you see or hear? Technician documentation should include...
Guidelines for Wheel Alignments - 10/25/2023
... of the component replacement labor operation. If there were caster, camber, toe adjustment, or a test drive necessary, those times are to be entered in the additional time field of the warranty transaction. If a component replacement does not list an...
Forum - 01/05/2023
... who has been in the business for over 30 years to replace a 12 Volt battery. He used the GR8 to test the battery and found it was bad then replaced it and GM kicked it because he is not EV certified and I had to do the nonsense above....
March 2013 Recall Update - 03/11/2013
... corrosion resulting in a short in the circuit board. To correct the condition, dealers are to test the driver's window and door lock switches for proper operation. If the switches function properly, dealers are to install a protective coating to the...
December 2013 Recall Update - 12/09/2013
... fluid level and add fluid, if necessary. If fluid is necessary, technicians are to road test the vehicle, listening for rear axle noise. If a whine, gear or bearing noise is present, the rear differential assembly requires replacement. The recall program...
A Pending Debit - 12/15/2011
... representative. If you find a request in pending debit, the reason will be stated in Parts Return Testing Results. Select the arrow to the left of the pending debit wording in the Notification Box on the Global Warranty homepage to see these results....
Basic Documentation - 01/19/2011
... The cause statement describes the point of failure, the results of the failure, measurements, test results, etc. The correction statement documents what was repaired or replaced. Other Labour Time: A request for OLT must be supported by technician...
One Labour Operation or Two? - 05/12/2010
... A/C on; message center said to turn off A/C.Cause: Fan not operating properly, warped.Correction: Test and found cooling fan and controller open. Replaced fan assembly and controller.A line was added to the job card later that stated:Complaint: Technician...
Consequential Damage - 06/27/2016
... they need pre-approval. Written documentation that clearly states the cause of failure, including test results and other detailed information, has not changed so, as always, make sure the cause of failure and the corrections made are perfectly clear...
Required Operating Procedures - 04/08/2016
... The technician is responsible for documenting the cause statement which must include all DTC's, test equipment readings, alignment specs, brake rotor/drum readings, specs, adjustments, circuit numbers, descriptive locations and indicators. All tech documentation...
Job Card Systems - 09/25/2023
... to documenting the cause of failure and correction, technicians are also required to print test results such as battery slips, A/C slips, and program code slips, etc. These slips must be eventually attached to the job card, so it is imperative that there...
Service Technical Bulletin Updates - 05/30/2024
... ID and grid location should be documented on the repair order by the technician. The 12V Battery Testing and Warranty Replacement Requirements Bulletin, 20-NA-132 (Version 9) has been updated to include the 2025MY and BrightDrop vehicles. The following...
Re: ON-GOING BATTLE WITH TECHS - 07/13/2011
... labour hours. OLH cannot be considered for phone time with Technical Assistance. Normal road test to verify repairs are part of Strategy Based Diagnostics and are not eligible for OLH unless documented and approved by service management....
What Would You Do - 07/15 - 06/30/2015
... to start the truck. The truck would not start and the DTC came back on. The technician checked and tested fuses for the starter - no problem found. The technician found the ground wire for the starter to be defective. To address the concern the technician...
Re: 2014 certified service retail plan - 02/05/2014
... less for Professional Gold Batteries with Installation at $24.95 or less and a No Charge Battery Test. Dealers must have enrolled in this program to participate. Participating dealers see an increase in customer pay business, service lane revenue and...
NPF ops - 10/22/2007
... wrong labor op was selected. You were submitting a gasket replace op for something you did a dye test on and found no problems. The issue is this: if the J0259 would have paid this time and the car comes back in 3 months with the lower intake leaking,...
Reject of the Month - Error code 111 - 12/19/2018
... the technician replaced both valve cover gaskets. The coolant and oil was also refilled prior to test driving the vehicle. The job card was closed with the valve cover gasket labor operation and the gasket indicated as the failed part. The warranty...
Reject of the Month - 01/03/2020
... documentation of the cause of failure (including on-board diagnostic trouble codes, test equipment readings, specifications, circuit numbers, etc), and the technician’s documentation of the steps taken to correct the customer’s concern in...
Required Job Card Information - 12/29/2020
... be doing as they are the last people in the vehicle. Even if the mileage did not change because test driving the vehicle was not necessary, there always needs to be an ending mileage recorded on the job card. ...
November 2021 Recall Update - 10/26/2021
... vehicles are included in the recall population. The ECM in the involved vehicle may not respond to test tools with the correct CVN. Dealers are instructed to reprogram the ECM with corrected software. Certain 2018 model year Chevrolet Equinox and Traverse...
R-1234yf and Missed Revenue - 08/22/2022
... amount. As a best practice, educate the technician on the importance of including both test slips with the warranty transaction to support the expense associated with the refrigerant as well as the additional time allowed with the transaction to...
Reject of the Month - June 2022 - 05/25/2022
... To complete the repair the coolant was topped off, oil and filter changed, codes cleared, and test driven. The transaction was closed with the labor operation for the camshaft with 19.9 total labor hours, which included 1.2 hours to recover and...
Reject of the Month - Error code 903 - 11/29/2018
... late October for a concern with a shudder/vibration when accelerating over 30 mph. The technician test drove the vehicle and determined that the cause was a TCC shudder. Since the technician had experienced this scenario multiple times with different...
High Frequency Labor Operations - 11/29/2018
... Comparative Analytics points. A number one ranking, the highest total points, creates the greatest risk associated with being out of line and landing in an Observation Period. This article is about only Labor Operation Frequency and Cost. The Labor...
August 2016 Recall Update - 07/28/2016
... to inspect the ignition and start switch housing for proper operation. While performing the test, if the key is able to be removed at any point with the vehicle in any gear other than park, the ignition and start switch housing will require replacement....
Required Operating Procedures - 06/27/2016
... - 2017 vehicles requires routing the transaction to the WSC, along with attaching the midtronics test results. The Frequently Asked Questions, a section that perhaps is missed because it is at the very bottom of the bulletin, does a good job of...
July 2016 Recall Update - 06/27/2016
... section. Special Coverage 24280: Transmission Control Module Reports VIN During I/M Test: The special coverage affects certain 2016 Chevrolet Express and GMC Savana vehicles equipped with gas engine and 6-speed automatic transmission. Approximately...
Reject of the Month - 09/27/2017
... and if necessary, adjust the alignment of the power sliding door, adjust the door striker, test the door for correct operation, and replace the sliding door front edge guard weatherstrip. The technician’s comments on the job card simply stated,...
Reflections for the Year and Years Past - 12/09/2013
... few significant updates. An announcement was made supporting the upcoming expansion of the battery test code from 10 to 15 digits. Software updates must have taken place by December 1. The Policy Repair Guidelines were updated with the term mandatory...
Merry Christmas from jlwarranty - 12/01/2021
... Pre-Repair Authorization, Empowerment, and the Policy Evaluation Tool, just to name a few. The latest warranty tips and tools were also available throughout the year within the Members Area, including the Powertrain Coverage Look Up, Recall and Special...
Merry Christmas from jlwarranty - 11/29/2023
... with Dealer Empowerment, SAVI/Dongle Scans and Diagnosis/ST/OLH, just to name a few. The latest warranty tips and tools were also available throughout the year within the online Warranty Community, including Recall and Special Coverage Searches, Warranty...
Add on Repairs - 04/25/2023
... explanation must specifically describe what was seen or verified upon inspection or road test. Multiple additional concerns must each contain the approval. The service manager, service advisor, or any non-technical service department employee may add...
Requesting a Labor Rate Increase - 01/24/2023
... rates charged by other same line/make dealers in their geographical area and must pass a test of reasonableness. Both Option A and Option C require a manual process to request an increase. Option C offers a warranty labor rate under a three-year contract...
... they need pre-approval. Written documentation that clearly states the cause of failure, including test results and other detailed information, has not changed so, as always, make sure the cause of failure and the corrections made are perfectly clear...
Required Operating Procedures - 04/08/2016
... The technician is responsible for documenting the cause statement which must include all DTC's, test equipment readings, alignment specs, brake rotor/drum readings, specs, adjustments, circuit numbers, descriptive locations and indicators. All tech documentation...
Job Card Systems - 09/25/2023
... to documenting the cause of failure and correction, technicians are also required to print test results such as battery slips, A/C slips, and program code slips, etc. These slips must be eventually attached to the job card, so it is imperative that there...
Service Technical Bulletin Updates - 05/30/2024
... ID and grid location should be documented on the repair order by the technician. The 12V Battery Testing and Warranty Replacement Requirements Bulletin, 20-NA-132 (Version 9) has been updated to include the 2025MY and BrightDrop vehicles. The following...
Re: ON-GOING BATTLE WITH TECHS - 07/13/2011
... labour hours. OLH cannot be considered for phone time with Technical Assistance. Normal road test to verify repairs are part of Strategy Based Diagnostics and are not eligible for OLH unless documented and approved by service management....
What Would You Do - 07/15 - 06/30/2015
... to start the truck. The truck would not start and the DTC came back on. The technician checked and tested fuses for the starter - no problem found. The technician found the ground wire for the starter to be defective. To address the concern the technician...
Re: 2014 certified service retail plan - 02/05/2014
... less for Professional Gold Batteries with Installation at $24.95 or less and a No Charge Battery Test. Dealers must have enrolled in this program to participate. Participating dealers see an increase in customer pay business, service lane revenue and...
NPF ops - 10/22/2007
... wrong labor op was selected. You were submitting a gasket replace op for something you did a dye test on and found no problems. The issue is this: if the J0259 would have paid this time and the car comes back in 3 months with the lower intake leaking,...
Reject of the Month - Error code 111 - 12/19/2018
... the technician replaced both valve cover gaskets. The coolant and oil was also refilled prior to test driving the vehicle. The job card was closed with the valve cover gasket labor operation and the gasket indicated as the failed part. The warranty...
Reject of the Month - 01/03/2020
... documentation of the cause of failure (including on-board diagnostic trouble codes, test equipment readings, specifications, circuit numbers, etc), and the technician’s documentation of the steps taken to correct the customer’s concern in...
Required Job Card Information - 12/29/2020
... be doing as they are the last people in the vehicle. Even if the mileage did not change because test driving the vehicle was not necessary, there always needs to be an ending mileage recorded on the job card. ...
November 2021 Recall Update - 10/26/2021
... vehicles are included in the recall population. The ECM in the involved vehicle may not respond to test tools with the correct CVN. Dealers are instructed to reprogram the ECM with corrected software. Certain 2018 model year Chevrolet Equinox and Traverse...
R-1234yf and Missed Revenue - 08/22/2022
... amount. As a best practice, educate the technician on the importance of including both test slips with the warranty transaction to support the expense associated with the refrigerant as well as the additional time allowed with the transaction to...
Reject of the Month - June 2022 - 05/25/2022
... To complete the repair the coolant was topped off, oil and filter changed, codes cleared, and test driven. The transaction was closed with the labor operation for the camshaft with 19.9 total labor hours, which included 1.2 hours to recover and...
Reject of the Month - Error code 903 - 11/29/2018
... late October for a concern with a shudder/vibration when accelerating over 30 mph. The technician test drove the vehicle and determined that the cause was a TCC shudder. Since the technician had experienced this scenario multiple times with different...
High Frequency Labor Operations - 11/29/2018
... Comparative Analytics points. A number one ranking, the highest total points, creates the greatest risk associated with being out of line and landing in an Observation Period. This article is about only Labor Operation Frequency and Cost. The Labor...
August 2016 Recall Update - 07/28/2016
... to inspect the ignition and start switch housing for proper operation. While performing the test, if the key is able to be removed at any point with the vehicle in any gear other than park, the ignition and start switch housing will require replacement....
Required Operating Procedures - 06/27/2016
... - 2017 vehicles requires routing the transaction to the WSC, along with attaching the midtronics test results. The Frequently Asked Questions, a section that perhaps is missed because it is at the very bottom of the bulletin, does a good job of...
July 2016 Recall Update - 06/27/2016
... section. Special Coverage 24280: Transmission Control Module Reports VIN During I/M Test: The special coverage affects certain 2016 Chevrolet Express and GMC Savana vehicles equipped with gas engine and 6-speed automatic transmission. Approximately...
Reject of the Month - 09/27/2017
... and if necessary, adjust the alignment of the power sliding door, adjust the door striker, test the door for correct operation, and replace the sliding door front edge guard weatherstrip. The technician’s comments on the job card simply stated,...
Reflections for the Year and Years Past - 12/09/2013
... few significant updates. An announcement was made supporting the upcoming expansion of the battery test code from 10 to 15 digits. Software updates must have taken place by December 1. The Policy Repair Guidelines were updated with the term mandatory...
Merry Christmas from jlwarranty - 12/01/2021
... Pre-Repair Authorization, Empowerment, and the Policy Evaluation Tool, just to name a few. The latest warranty tips and tools were also available throughout the year within the Members Area, including the Powertrain Coverage Look Up, Recall and Special...
Merry Christmas from jlwarranty - 11/29/2023
... with Dealer Empowerment, SAVI/Dongle Scans and Diagnosis/ST/OLH, just to name a few. The latest warranty tips and tools were also available throughout the year within the online Warranty Community, including Recall and Special Coverage Searches, Warranty...
Add on Repairs - 04/25/2023
... explanation must specifically describe what was seen or verified upon inspection or road test. Multiple additional concerns must each contain the approval. The service manager, service advisor, or any non-technical service department employee may add...
Requesting a Labor Rate Increase - 01/24/2023
... rates charged by other same line/make dealers in their geographical area and must pass a test of reasonableness. Both Option A and Option C require a manual process to request an increase. Option C offers a warranty labor rate under a three-year contract...
Bulletin Updates - 04/29/2021
... Expense (0600005) must be approved by service management. Bulletin 20NA132-02 Battery Testing and Warranty Replacement Requirements: The recent update provides multiple additional details pertaining to battery policies as well as inclusion of the...
Technician Clock Time for the Repair Process & Repair Documentation - 02/25/2021
... should be written out in the story. It is not enough to just list the number. The actual tests performed, test results, and steps followed must be detailed in the cause field of the transaction. Variable diagnosis time does not require service...
Diagnostic Time - 07/30/2019
... We recommend that technicians state the diagnostic equipment used by name and include any and all test results. Warranty administrators should question clock times that don’t have good, technician written, supporting documentation. If the...
Reject of the Month - 02/27/2020
... cause documentation should include all relevant observations and is not limited to: DTCs, test equipment readings, alignment specs, brake rotor/drum specs, adjustments, circuit numbers, locations, and indicators. All diagnostic time claimed must be substantiated...
Damage that is not Considered Transportation Damage - 07/30/2020
... interior damage other than the driver area (excluding vandalism). Battery charge and test/replace as a result of failure. Out of fuel conditions including the towing and diagnosis of such condition. Warranty failures, i.e. electric fuel pump inoperative,...
Stock Vehicle & NPF ...& OLH - 01/18/2008
... is not sufficient justification for other labor hours. • OLH cannot be considered for road test time and phone time with Technical Assistance....
What Would You Do - 06/14 - 06/06/2014
... correct the internal failure the technician replaced the MAF sensor and pigtail, then retested the system. A second line was added to the job card to address an additional failure in the EVAP Purge Solenoid. While no codes were found, the technician...
Reject of the Month - July 2024 - 06/26/2024
... job 1, the repairing technician found that the battery was not holding a charge. A battery test was completed with a battery fail result. Diagnosis with job 2 identified a DTC and an open circuit in the solenoid. The ECM would not command the solenoid...
Reject of the Month - January 2024 - 12/26/2023
... pressure and required replacement. After replacing the tank, the technician ran the DEF quality test, which failed. It was determined that the tank required replacement a second time. The original job card was closed as customer pay and a new part...
Start the Year Off Strong - 12/26/2023
... in the New Year, specifically when it comes to submitting transactions for review. For the fastest and most efficient submission process, take the following tips into consideration when submitting with GM Authorization for review. Analyze all error...
Merry Christmas from jlwarranty - 12/05/2024
... Courtesy Transportation, Roadside Assistance and SAVI/Dongle Scans, just to name a few. The latest warranty tips and tools were also available throughout the year within the Members Area, including Recall and Special Coverage Searches, Warranty Help...
Reject of the Month - August 2024 - 07/30/2024
... intake and upper/lower radiator hoses. All fluids were adjusted as needed and the vehicle was test driven. The job card was closed with the appropriate labor operation for engine replacement and the transaction submitted with GM Authorization for approval....
Forum - 02/12/2018
... time. Phone time with call center technical support activity cannot be charged to OLH. Normal road test to verify repairs are part of Strategy-Based Diagnostics and are not eligible for OLH unless the extenuating circumstance is documented and approved...
Forum - 02/28/2018
... must specifically describe what the service manager saw or verified upon inspection or road test. Multiple additional concerns must each contain this approval. The customer must be contacted prior to work being performed for their permission to continue...
Reject of the Month - 10/24/2017
... missing, therefore causing the service tire monitoring system light to come on during the road test. To prepare the vehicle for repurchase, the sensors were installed. Again, the transaction was rejected with comments stating that the sensors do not...
Add On Repair Documentation Reminders - 09/27/2017
... or initials, must specifically describe what he/she saw or verified upon inspection or road test. Multiple additional concerns must each contain this approval. The date and time the customer provided permission to do the repair must also be documented...
Process Changes to the WPC Program - 01/23/2017
... of compliancy include documenting the root cause of failure, including document ID numbers, test results, diagnostic trouble codes, TAC case numbers, assembly serial numbers, and any other measurements. A debit can be appealed. If a service agent...
Unique Policy Evaluation Tool Cases - 08/29/2024
... tool results using the online pre-approval process. Diagnostics, such as an oil consumption test, that started prior to the expiration of warranty. Documentation should support dates and/or mileage of warranty eligibility. Repeat part failures...
New Year, New Compliance Initiative - 12/26/2023
... as well as specifically describe what the service manager saw or verified upon inspection or road test. The add on line may then be added to the front of the job card with the other customer concerns. The customer must be contacted prior to work being...
Technician Accounting of Labor Time - 01/29/2024
... inefficiency, time spent on the phone with the Technical Assistance Center, and/or normal road test time to verify repairs may not be claimed as diagnosis time or OLH. Any diagnosis time that goes beyond the published diagnosis time allowance is...
Notice: January 2008 Warranty Newsletter - 01/22/2008
... your favorite columns will still be included: Warranty Tips It Really Happened Recall Update Test Your Warranty Knowledge Automotive News Your new Warranty Administration Program binder will be delivered with your February edition. Your 2008 Official...
Warranty Briefs: Error 834 - 09/11/2018
... repairs, you get the dreaded Error 834. Ugh. A potential customer takes a vehicle out on a test drive and noticed the navigation system was not fully operational. The vehicle was taken to the service department and the concern was addressed and corrected. Again,...
Job Card Write-Up and Final Closeout - 05/26/2021
... customer is returning to finalize a repair started on a previous job card (started oil consumption test, part was ordered, etc.), the concern field should contain a reference to the previous job card number. Reminder: In cases where a part was ordered...
New Technician Add Times for Transmission Repairs - 05/26/2021
... may claim up to the allowable labor hours depending on actual time to perform diagnosis, i.e., test drive, pressure tests, GDS2 diagnostics, etc. Cleaning and Inspection – 0.0-2.0 hr. You may claim up to the allowable labor hours depending on...
Reject of the Month - March 2023 - 02/28/2023
... a jerking feeling in the vehicle when accelerating slowly from a stop. The technician test drove the vehicle and felt a shudder when shifting to 3 & 4 gears only at normal driving, light throttle. There were no codes stored. The technician...
... Expense (0600005) must be approved by service management. Bulletin 20NA132-02 Battery Testing and Warranty Replacement Requirements: The recent update provides multiple additional details pertaining to battery policies as well as inclusion of the...
Technician Clock Time for the Repair Process & Repair Documentation - 02/25/2021
... should be written out in the story. It is not enough to just list the number. The actual tests performed, test results, and steps followed must be detailed in the cause field of the transaction. Variable diagnosis time does not require service...
Diagnostic Time - 07/30/2019
... We recommend that technicians state the diagnostic equipment used by name and include any and all test results. Warranty administrators should question clock times that don’t have good, technician written, supporting documentation. If the...
Reject of the Month - 02/27/2020
... cause documentation should include all relevant observations and is not limited to: DTCs, test equipment readings, alignment specs, brake rotor/drum specs, adjustments, circuit numbers, locations, and indicators. All diagnostic time claimed must be substantiated...
Damage that is not Considered Transportation Damage - 07/30/2020
... interior damage other than the driver area (excluding vandalism). Battery charge and test/replace as a result of failure. Out of fuel conditions including the towing and diagnosis of such condition. Warranty failures, i.e. electric fuel pump inoperative,...
Stock Vehicle & NPF ...& OLH - 01/18/2008
... is not sufficient justification for other labor hours. • OLH cannot be considered for road test time and phone time with Technical Assistance....
What Would You Do - 06/14 - 06/06/2014
... correct the internal failure the technician replaced the MAF sensor and pigtail, then retested the system. A second line was added to the job card to address an additional failure in the EVAP Purge Solenoid. While no codes were found, the technician...
Reject of the Month - July 2024 - 06/26/2024
... job 1, the repairing technician found that the battery was not holding a charge. A battery test was completed with a battery fail result. Diagnosis with job 2 identified a DTC and an open circuit in the solenoid. The ECM would not command the solenoid...
Reject of the Month - January 2024 - 12/26/2023
... pressure and required replacement. After replacing the tank, the technician ran the DEF quality test, which failed. It was determined that the tank required replacement a second time. The original job card was closed as customer pay and a new part...
Start the Year Off Strong - 12/26/2023
... in the New Year, specifically when it comes to submitting transactions for review. For the fastest and most efficient submission process, take the following tips into consideration when submitting with GM Authorization for review. Analyze all error...
Merry Christmas from jlwarranty - 12/05/2024
... Courtesy Transportation, Roadside Assistance and SAVI/Dongle Scans, just to name a few. The latest warranty tips and tools were also available throughout the year within the Members Area, including Recall and Special Coverage Searches, Warranty Help...
Reject of the Month - August 2024 - 07/30/2024
... intake and upper/lower radiator hoses. All fluids were adjusted as needed and the vehicle was test driven. The job card was closed with the appropriate labor operation for engine replacement and the transaction submitted with GM Authorization for approval....
Forum - 02/12/2018
... time. Phone time with call center technical support activity cannot be charged to OLH. Normal road test to verify repairs are part of Strategy-Based Diagnostics and are not eligible for OLH unless the extenuating circumstance is documented and approved...
Forum - 02/28/2018
... must specifically describe what the service manager saw or verified upon inspection or road test. Multiple additional concerns must each contain this approval. The customer must be contacted prior to work being performed for their permission to continue...
Reject of the Month - 10/24/2017
... missing, therefore causing the service tire monitoring system light to come on during the road test. To prepare the vehicle for repurchase, the sensors were installed. Again, the transaction was rejected with comments stating that the sensors do not...
Add On Repair Documentation Reminders - 09/27/2017
... or initials, must specifically describe what he/she saw or verified upon inspection or road test. Multiple additional concerns must each contain this approval. The date and time the customer provided permission to do the repair must also be documented...
Process Changes to the WPC Program - 01/23/2017
... of compliancy include documenting the root cause of failure, including document ID numbers, test results, diagnostic trouble codes, TAC case numbers, assembly serial numbers, and any other measurements. A debit can be appealed. If a service agent...
Unique Policy Evaluation Tool Cases - 08/29/2024
... tool results using the online pre-approval process. Diagnostics, such as an oil consumption test, that started prior to the expiration of warranty. Documentation should support dates and/or mileage of warranty eligibility. Repeat part failures...
New Year, New Compliance Initiative - 12/26/2023
... as well as specifically describe what the service manager saw or verified upon inspection or road test. The add on line may then be added to the front of the job card with the other customer concerns. The customer must be contacted prior to work being...
Technician Accounting of Labor Time - 01/29/2024
... inefficiency, time spent on the phone with the Technical Assistance Center, and/or normal road test time to verify repairs may not be claimed as diagnosis time or OLH. Any diagnosis time that goes beyond the published diagnosis time allowance is...
Notice: January 2008 Warranty Newsletter - 01/22/2008
... your favorite columns will still be included: Warranty Tips It Really Happened Recall Update Test Your Warranty Knowledge Automotive News Your new Warranty Administration Program binder will be delivered with your February edition. Your 2008 Official...
Warranty Briefs: Error 834 - 09/11/2018
... repairs, you get the dreaded Error 834. Ugh. A potential customer takes a vehicle out on a test drive and noticed the navigation system was not fully operational. The vehicle was taken to the service department and the concern was addressed and corrected. Again,...
Job Card Write-Up and Final Closeout - 05/26/2021
... customer is returning to finalize a repair started on a previous job card (started oil consumption test, part was ordered, etc.), the concern field should contain a reference to the previous job card number. Reminder: In cases where a part was ordered...
New Technician Add Times for Transmission Repairs - 05/26/2021
... may claim up to the allowable labor hours depending on actual time to perform diagnosis, i.e., test drive, pressure tests, GDS2 diagnostics, etc. Cleaning and Inspection – 0.0-2.0 hr. You may claim up to the allowable labor hours depending on...
Reject of the Month - March 2023 - 02/28/2023
... a jerking feeling in the vehicle when accelerating slowly from a stop. The technician test drove the vehicle and felt a shudder when shifting to 3 & 4 gears only at normal driving, light throttle. There were no codes stored. The technician...
Customer Concern Verification Sheets - 08/22/2022
... do not understand the importance of their input and think that the technicians can do a scan or a test that will direct them right to the customer’s problem. Using these worksheets does help technicians; sometimes a great deal. Engaging your...
Enhancements - 10/28/2022
... Excel Spreadsheet by clicking the spreadsheet icon after opening the report in GWM. Battery test warranty codes are now validated at time of transaction submission vs after submission on the back end by GM. The new, enhanced process of validating...
February 2022 Recall Update - 01/27/2022
... equipped with a 2.5L 4 cyl gas engine may have a condition in which the ECM may not respond to test tools with the correct Calibration Verification Number (CVN). Dealers are instructed to program the ECM with corrected to software. Safety Recall...
Add-On Concern - Service Manager Verification - 02/17/2017
... must specifically describe what the service manager saw or verified upon inspection or road test. There is more to an add-on than simply performing the repair. Ensure that all key aspects of the process are being met, each and every time. ...
Recalls and Supporting Documentation - 12/21/2016
... true for a field service action. The technician is responsible for documenting all DTCs, test equipment readings, alignment readings, specifications, adjustments, as well as any and all relevant observations on the job card. This supporting documentation...
Attaching A Document - 05/22/2017
... to IVH), the technician GMIN (click to view training records), Attachments (click to add or view), Test Results (click to view parts return testing results), etc....
Mail Out Review Trends - 04/17/2017
... explanation must specifically describe what was seen or verified upon inspection or road test. In addition to the service manager’s involvement in the add on repair process (inspection, verification, authorization), the customer must be contacted...
August 2015 Recall Update - 07/29/2015
... consumption due to piston ring repair. Technicians are instructed to perform an oil consumption test to determine if the pistons and rings must be replaced. If the rate of consumption is greater than 1 quart of oil every 2,000 miles the pistons and rings...
What Really Needs to be Printed? - 12/24/2010
... and maintained in the vehicle history file, e.g., warranty codes for SPS reprogramming, Midtronics test results, alignment specifications, bulletins, IVH, recall bulletins etc. Another method of decreasing paper use at the dealership may be to investigate...
October 2021 Recall Update - 10/01/2021
... drain plug on the rear differential may not be torqued to the target specification. Dealers must test drive/inspect for noise and top off fluid. Dealers will replace the differential carrier assembly if necessary. There are 5 vehicles involved in the...
Policies and Procedures 2021 - 03/22/2021
... should contain a reference to the previous job card number. Examples include an oil consumption test or a part was ordered. The technician’s cause of failure must include a brief description of the steps taken by the technician to determine the...
Reject of the Month - August 2020 - 07/30/2020
... for the refrigerant used with the condenser repair is as follows: The Recovery and Charge test slips showed the amount recovered of 0.278 kg and charged 0.820 kg for a difference of 0.542 kg (542 grams). 542 grams divided by 10 equals a refrigerant quantity...
Variable Diagnostic Time - 08/27/2019
... connection at front camera, found loose camera mounting. Remount camera, check connection, and re-test drive. Perform re-calibration. Scenario #2: 0.3 Hours Diagnosis Time: Will not start. Found battery had bad cell. Replaced battery. Scenario #3:...
WPC Parts Return Program - 12/19/2018
... supporting documentation regarding the root cause of failure (e.g. document id numbers, test results, DTCs, TAC case numbers, measurements, serial numbers, etc) The shop copy of the job card is not compliant to GM Policies and Procedures Customer...
Other Labor Hours - 03/06/2023
... on the job card and separate on/off time punching for the OLH is not required. Normal road test time is not eligible for OLH unless the extenuating circumstance is documented and approved by management. Service management is responsible for the reasonableness...
Technician Accounting of Labor Time - 01/24/2024
... inefficiency, time spent on the phone with the Technical Assistance Center, and/or normal road test time to verify repairs may not be claimed as diagnosis time or OLH. Any diagnosis time that goes beyond the published diagnosis time allowance is considered...
Supporting Documentation - 01/29/2024
... made by E-XTEQ or Midtronics GR8 (or other GM approved equipment) battery warranty code and Test Report Printout Alternative customer signature document Courtesy transportation rental agreements and receipts for taxi, bus, fuel, etc. Invoices for all...
Customer Concern Verification Sheets - 12/05/2024
... do not understand the importance of their input and think that the technicians can do a scan or a test that will direct them right to the problem. Using these worksheets does help technicians, sometimes a great deal. Engaging your customer in getting...
June 2017 Recall Update - 05/22/2017
... oil consumption due to piston ring wear. Dealers are instructed to perform an oil consumption test and install new pistons and rings. Involved vehicles are covered for a period of 7 years and 6 months or 120,000 miles. Customer Satisfaction Program...
Filing and Supporting Documentation - 01/22/2018
... printouts Cost Comparison Worksheet Disclosure Form Midtronics GR8 battery Warranty Code and Test Report Printout Alternative customer signature document Courtesy transportation rental agreements and receipts for taxi, bus, fuel, etc Invoices for...
The Warranty Shop Copy - 01/23/2017
... and Procedures. The shop copy is typically where the following items are attached: Battery GR8 test codes Tow bills Rental agreements Alignment specifications Peel and stick flag sheets Sublet invoices Technical Assistance forms Parts expediting invoices Original...
December 2016 Recall Update - 11/29/2016
... proper operation. The ignition and start switch housing will need to be replaced if, during the test, the key is able to be removed at any point while the vehicle is in any gear other than park. The recall affects certain Buick, Chevrolet, and GMC m...
WPC Parts Return program - 03/09/2022
... contain supporting documentation regarding the root cause of failure (e.g. document id numbers, test results, DTCs, TAC case numbers, measurements, serial numbers, etc) or the shop copy of the job card is not compliant to GM Policies and Procedures. A...
Warranty Briefs: Attaching a Document - 10/26/2022
... go to IVH) the technician GMIN (click to view training records) Attachments (click to add or view) Test Results (click to view parts return testing results), etc. ...
Transportation Transactions: Submissions - 02/24/2021
... is used when the incorrect tire size or mismatched brands A battery that fails the charge and test procedures should be replaced and filed as a warranty transaction. The transaction will require GM Authorization due to the mileage on the vehicle will...
... do not understand the importance of their input and think that the technicians can do a scan or a test that will direct them right to the customer’s problem. Using these worksheets does help technicians; sometimes a great deal. Engaging your...
Enhancements - 10/28/2022
... Excel Spreadsheet by clicking the spreadsheet icon after opening the report in GWM. Battery test warranty codes are now validated at time of transaction submission vs after submission on the back end by GM. The new, enhanced process of validating...
February 2022 Recall Update - 01/27/2022
... equipped with a 2.5L 4 cyl gas engine may have a condition in which the ECM may not respond to test tools with the correct Calibration Verification Number (CVN). Dealers are instructed to program the ECM with corrected to software. Safety Recall...
Add-On Concern - Service Manager Verification - 02/17/2017
... must specifically describe what the service manager saw or verified upon inspection or road test. There is more to an add-on than simply performing the repair. Ensure that all key aspects of the process are being met, each and every time. ...
Recalls and Supporting Documentation - 12/21/2016
... true for a field service action. The technician is responsible for documenting all DTCs, test equipment readings, alignment readings, specifications, adjustments, as well as any and all relevant observations on the job card. This supporting documentation...
Attaching A Document - 05/22/2017
... to IVH), the technician GMIN (click to view training records), Attachments (click to add or view), Test Results (click to view parts return testing results), etc....
Mail Out Review Trends - 04/17/2017
... explanation must specifically describe what was seen or verified upon inspection or road test. In addition to the service manager’s involvement in the add on repair process (inspection, verification, authorization), the customer must be contacted...
August 2015 Recall Update - 07/29/2015
... consumption due to piston ring repair. Technicians are instructed to perform an oil consumption test to determine if the pistons and rings must be replaced. If the rate of consumption is greater than 1 quart of oil every 2,000 miles the pistons and rings...
What Really Needs to be Printed? - 12/24/2010
... and maintained in the vehicle history file, e.g., warranty codes for SPS reprogramming, Midtronics test results, alignment specifications, bulletins, IVH, recall bulletins etc. Another method of decreasing paper use at the dealership may be to investigate...
October 2021 Recall Update - 10/01/2021
... drain plug on the rear differential may not be torqued to the target specification. Dealers must test drive/inspect for noise and top off fluid. Dealers will replace the differential carrier assembly if necessary. There are 5 vehicles involved in the...
Policies and Procedures 2021 - 03/22/2021
... should contain a reference to the previous job card number. Examples include an oil consumption test or a part was ordered. The technician’s cause of failure must include a brief description of the steps taken by the technician to determine the...
Reject of the Month - August 2020 - 07/30/2020
... for the refrigerant used with the condenser repair is as follows: The Recovery and Charge test slips showed the amount recovered of 0.278 kg and charged 0.820 kg for a difference of 0.542 kg (542 grams). 542 grams divided by 10 equals a refrigerant quantity...
Variable Diagnostic Time - 08/27/2019
... connection at front camera, found loose camera mounting. Remount camera, check connection, and re-test drive. Perform re-calibration. Scenario #2: 0.3 Hours Diagnosis Time: Will not start. Found battery had bad cell. Replaced battery. Scenario #3:...
WPC Parts Return Program - 12/19/2018
... supporting documentation regarding the root cause of failure (e.g. document id numbers, test results, DTCs, TAC case numbers, measurements, serial numbers, etc) The shop copy of the job card is not compliant to GM Policies and Procedures Customer...
Other Labor Hours - 03/06/2023
... on the job card and separate on/off time punching for the OLH is not required. Normal road test time is not eligible for OLH unless the extenuating circumstance is documented and approved by management. Service management is responsible for the reasonableness...
Technician Accounting of Labor Time - 01/24/2024
... inefficiency, time spent on the phone with the Technical Assistance Center, and/or normal road test time to verify repairs may not be claimed as diagnosis time or OLH. Any diagnosis time that goes beyond the published diagnosis time allowance is considered...
Supporting Documentation - 01/29/2024
... made by E-XTEQ or Midtronics GR8 (or other GM approved equipment) battery warranty code and Test Report Printout Alternative customer signature document Courtesy transportation rental agreements and receipts for taxi, bus, fuel, etc. Invoices for all...
Customer Concern Verification Sheets - 12/05/2024
... do not understand the importance of their input and think that the technicians can do a scan or a test that will direct them right to the problem. Using these worksheets does help technicians, sometimes a great deal. Engaging your customer in getting...
June 2017 Recall Update - 05/22/2017
... oil consumption due to piston ring wear. Dealers are instructed to perform an oil consumption test and install new pistons and rings. Involved vehicles are covered for a period of 7 years and 6 months or 120,000 miles. Customer Satisfaction Program...
Filing and Supporting Documentation - 01/22/2018
... printouts Cost Comparison Worksheet Disclosure Form Midtronics GR8 battery Warranty Code and Test Report Printout Alternative customer signature document Courtesy transportation rental agreements and receipts for taxi, bus, fuel, etc Invoices for...
The Warranty Shop Copy - 01/23/2017
... and Procedures. The shop copy is typically where the following items are attached: Battery GR8 test codes Tow bills Rental agreements Alignment specifications Peel and stick flag sheets Sublet invoices Technical Assistance forms Parts expediting invoices Original...
December 2016 Recall Update - 11/29/2016
... proper operation. The ignition and start switch housing will need to be replaced if, during the test, the key is able to be removed at any point while the vehicle is in any gear other than park. The recall affects certain Buick, Chevrolet, and GMC m...
WPC Parts Return program - 03/09/2022
... contain supporting documentation regarding the root cause of failure (e.g. document id numbers, test results, DTCs, TAC case numbers, measurements, serial numbers, etc) or the shop copy of the job card is not compliant to GM Policies and Procedures. A...
Warranty Briefs: Attaching a Document - 10/26/2022
... go to IVH) the technician GMIN (click to view training records) Attachments (click to add or view) Test Results (click to view parts return testing results), etc. ...
Transportation Transactions: Submissions - 02/24/2021
... is used when the incorrect tire size or mismatched brands A battery that fails the charge and test procedures should be replaced and filed as a warranty transaction. The transaction will require GM Authorization due to the mileage on the vehicle will...
Consequential Damage and One Concern with Separate Causes - 11/01/2017
... the repair on the job card including detailed 3 C's, complete supporting documentation and test results and necessary approvals and authorizations, when required. ...
Submitting a Transportation Transaction - 07/01/2014
... the labour operations used for a warranty tire replacement. A battery that fails the charge and test procedures should be replaced and filed as a warranty transaction. The transaction will require H-routing because the mileage on the vehicle will be...
... the repair on the job card including detailed 3 C's, complete supporting documentation and test results and necessary approvals and authorizations, when required. ...
Submitting a Transportation Transaction - 07/01/2014
... the labour operations used for a warranty tire replacement. A battery that fails the charge and test procedures should be replaced and filed as a warranty transaction. The transaction will require H-routing because the mileage on the vehicle will be...
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Test Results - 11/21/2022
Transactions will reject when the incorrect number of digits are entered in the claim submission. Test results must show a 15-digit warranty code when using the GR8 or a 20-digit code with the DCBS. Warranty Claim Submission: Ensure that the appropriate...
Battery Test Procedures - 12/19/2018
When testing a battery, the correct battery cold cranking amperage (CCA) ratings and battery type are critical for proper test results when using the GR8 tester. In fact, since battery labor operations are restricted beginning with the 2016 model year,...
Thor the Crash Test Dummy - 09/25/2018
Thor is the newest, human-like crash test dummy developed under funding by NHTSA. Thor has a full rib package, clavicles, and softer features that replicate humans more accurately than today’s Hybrid 3 dummies. Thor can capture much more information...
Battery Test Code - 10/23/2017
If a battery debit is received, and after review of the test code it is found that the GR8 test code was entered correctly as captured on the battery GR8 printout, a transaction correction should not be submitted, as the battery was either improperly...
Autonomous Test Fleet - 09/27/2016
... and drive, and also employ artificial intelligence inside and outside the car. Drive.ai is testing vehicles that are capable of using a variety of emojis, honks, and signs to communicate its intentions to nearby drivers and pedestrians. Drive.ai feels...
Test Drive Offer - 07/28/2016
A select group of in-market GMC owners received a complimentary oil change-test drive offer. Customers that received the offer will present a personalized peel-off card that was included in the GMC magazine. For each valid offer GM will reimburse the...
Mini Cars - 02/27/2014
Most small cars on the road fare poorly in the small-overlap test. The worst performing cars in the Insurance Institute for Highway Safety's small-overlap crash test were the Fit and the Fiat 500. In both cases, the small-overlap test caused the structure...
Automatic Transmission Oil Cooler Flow Test J-45096 - 06/19/2013
Bulletin 02-07-30-052I has been updated to include the following statement: All labour operations that include removal of the transmission from the vehicle to perform an internal repair or torque converter replacement include labour time to flow check ...
Dye Test - 11/18/2010
Technician documentation that supports the addition of dye and the associated .5 hours may be submitted with the repair/replacement labour operation. The .5 hours may be entered in the additional time field of the transaction.
Battery Reminders - 03/28/2022
Battery test codes are unique to each battery test – there are no repeat codes. The BAC, job card number, and VIN associated with the battery test on the GR8 or DCBS must match that of the transaction. Confirm that technicians are entering this...
24 Hours of Happiness - 07/29/2015
Buick is once again offering customers the opportunity to take test drive vehicles home overnight in a move that it calls a long term brand builder. GM ran a similar 24-hour test drive promotion in 2003 and 2004. At one point, GM offered to pay $250 to...
Battery Tester Code Validation - 11/21/2022
The battery test code validation process went into effect with claims submitted on/after November 14, 2022 with a job card open date of 10/10/2022 or later. The battery test code associated with labor operation 4041510 and 4041520 will be validated at...
Mileage In/Mileage Out - 08/09/2011
... The mileage out, when different from the mileage in, shows how many miles the vehicle was test driven after a repair or driven as part of the diagnosis. Not every repair made will require a vehicle to be test driven, but in some situations a test...
Proactive Alerts - 08/25/2020
... the scan tool through Vehicle Diagnostics/Vehicle Proactive Alerts. Here are the levels of testing based on the indicator: Green – No issues are detected with the battery and it is unlikely the component will require replacement at this...
Battery Bulletin Updates - 02/20/2018
... February 2018, GM released three bulletins related to batteries, including detail on cold battery testing (NEW), OE part numbers, battery maintenance and testing tips, and warranty replacement requirements. The bulletins are as follows: 03-06-03-004W...
Battery Replacement Transaction Debits - 05/22/2017
Dealers that processed non-compliant battery transactions in April 2017 for an invalid battery GR8 test code received debits in mid-May. Review each debited transaction to check for any typographical errors made when entering the GR8 test code. If you...
Battery Special Cases - 04/23/2024
20-NA-132 is a comprehensive bulletin that covers battery warranty coverage and testing procedures. There is a section in this bulletin titled "Special Cases" that explains those situations when a battery is not tested using the current GR8, DCA and DCBS...
Battery Transaction Requirements - 11/25/2020
Download the GM Battery Information Quick Reference Warranty Help Card The EL-50313 Midtronics GR8 battery tester/charger or EL-52800 Diagnostic Charge Battery Station (DCBS) must be used in diagnosing battery replacements as well as maintaining batteries...
Battery Reminders - 03/22/2021
Battery test codes are unique to each battery test – no repeat codes. The BAC, job card number, and VIN associated with the battery test on the GR8 or DCBS must match that of the transaction. Confirm that technicians are entering this information...
Battery Replacement Bulletin - 09/25/2018
... the 2019 model year. The battery warranty replacement part table has been removed from the latest version. Rather than referring to the table for the OE ratings and part numbers to ensure a properly set up battery test, technicians are now instructed...
Battery Policy Still In Effect - 10/26/2016
... with 250 miles or less. Transactions for replacements must be routed for review.The GR8 battery tester/charger must be used in diagnosing battery replacements.The 15-digit (in the format of 5-5-5) Warranty Code must be entered in the labor dependency...
Debits, Battery, Transmission... - 10/26/2016
... a Global Message in September, reminding dealers of the policies associated with GR8 battery test codes, and TransFlow transmission flush code requirements. The message also contained reference to the Battery Testing and Warranty Replacement Requirements...
New Battery Transaction Requirements - 04/28/2016
... vehicle, the transaction will need to be routed for GM authorization. Attach a copy of the GR8 test printout to the warranty transaction to ensure timely payment. This change came about as a result of a review of recently submitted battery replacement...
OE Batteries - 09/03/2015
... OEM part number and CCA rating and type. This information is necessary to set up a proper battery test. The battery table contains the OE ratings and part numbers to enable a successful battery test. When the technician tests a battery, he/she must...
New Vehicle Inventory Battery Procedures - 02/28/2023
... – Trolley” (DCBS) or “Diagnostic Charge” (GR8) process to test the vehicle battery identified per the Battery Maintenance Report. If it fails the initial test, retain the test printout and retest again. The retest is covered as...
Transactions will reject when the incorrect number of digits are entered in the claim submission. Test results must show a 15-digit warranty code when using the GR8 or a 20-digit code with the DCBS. Warranty Claim Submission: Ensure that the appropriate...
Battery Test Procedures - 12/19/2018
When testing a battery, the correct battery cold cranking amperage (CCA) ratings and battery type are critical for proper test results when using the GR8 tester. In fact, since battery labor operations are restricted beginning with the 2016 model year,...
Thor the Crash Test Dummy - 09/25/2018
Thor is the newest, human-like crash test dummy developed under funding by NHTSA. Thor has a full rib package, clavicles, and softer features that replicate humans more accurately than today’s Hybrid 3 dummies. Thor can capture much more information...
Battery Test Code - 10/23/2017
If a battery debit is received, and after review of the test code it is found that the GR8 test code was entered correctly as captured on the battery GR8 printout, a transaction correction should not be submitted, as the battery was either improperly...
Autonomous Test Fleet - 09/27/2016
... and drive, and also employ artificial intelligence inside and outside the car. Drive.ai is testing vehicles that are capable of using a variety of emojis, honks, and signs to communicate its intentions to nearby drivers and pedestrians. Drive.ai feels...
Test Drive Offer - 07/28/2016
A select group of in-market GMC owners received a complimentary oil change-test drive offer. Customers that received the offer will present a personalized peel-off card that was included in the GMC magazine. For each valid offer GM will reimburse the...
Mini Cars - 02/27/2014
Most small cars on the road fare poorly in the small-overlap test. The worst performing cars in the Insurance Institute for Highway Safety's small-overlap crash test were the Fit and the Fiat 500. In both cases, the small-overlap test caused the structure...
Automatic Transmission Oil Cooler Flow Test J-45096 - 06/19/2013
Bulletin 02-07-30-052I has been updated to include the following statement: All labour operations that include removal of the transmission from the vehicle to perform an internal repair or torque converter replacement include labour time to flow check ...
Dye Test - 11/18/2010
Technician documentation that supports the addition of dye and the associated .5 hours may be submitted with the repair/replacement labour operation. The .5 hours may be entered in the additional time field of the transaction.
Battery Reminders - 03/28/2022
Battery test codes are unique to each battery test – there are no repeat codes. The BAC, job card number, and VIN associated with the battery test on the GR8 or DCBS must match that of the transaction. Confirm that technicians are entering this...
24 Hours of Happiness - 07/29/2015
Buick is once again offering customers the opportunity to take test drive vehicles home overnight in a move that it calls a long term brand builder. GM ran a similar 24-hour test drive promotion in 2003 and 2004. At one point, GM offered to pay $250 to...
Battery Tester Code Validation - 11/21/2022
The battery test code validation process went into effect with claims submitted on/after November 14, 2022 with a job card open date of 10/10/2022 or later. The battery test code associated with labor operation 4041510 and 4041520 will be validated at...
Mileage In/Mileage Out - 08/09/2011
... The mileage out, when different from the mileage in, shows how many miles the vehicle was test driven after a repair or driven as part of the diagnosis. Not every repair made will require a vehicle to be test driven, but in some situations a test...
Proactive Alerts - 08/25/2020
... the scan tool through Vehicle Diagnostics/Vehicle Proactive Alerts. Here are the levels of testing based on the indicator: Green – No issues are detected with the battery and it is unlikely the component will require replacement at this...
Battery Bulletin Updates - 02/20/2018
... February 2018, GM released three bulletins related to batteries, including detail on cold battery testing (NEW), OE part numbers, battery maintenance and testing tips, and warranty replacement requirements. The bulletins are as follows: 03-06-03-004W...
Battery Replacement Transaction Debits - 05/22/2017
Dealers that processed non-compliant battery transactions in April 2017 for an invalid battery GR8 test code received debits in mid-May. Review each debited transaction to check for any typographical errors made when entering the GR8 test code. If you...
Battery Special Cases - 04/23/2024
20-NA-132 is a comprehensive bulletin that covers battery warranty coverage and testing procedures. There is a section in this bulletin titled "Special Cases" that explains those situations when a battery is not tested using the current GR8, DCA and DCBS...
Battery Transaction Requirements - 11/25/2020
Download the GM Battery Information Quick Reference Warranty Help Card The EL-50313 Midtronics GR8 battery tester/charger or EL-52800 Diagnostic Charge Battery Station (DCBS) must be used in diagnosing battery replacements as well as maintaining batteries...
Battery Reminders - 03/22/2021
Battery test codes are unique to each battery test – no repeat codes. The BAC, job card number, and VIN associated with the battery test on the GR8 or DCBS must match that of the transaction. Confirm that technicians are entering this information...
Battery Replacement Bulletin - 09/25/2018
... the 2019 model year. The battery warranty replacement part table has been removed from the latest version. Rather than referring to the table for the OE ratings and part numbers to ensure a properly set up battery test, technicians are now instructed...
Battery Policy Still In Effect - 10/26/2016
... with 250 miles or less. Transactions for replacements must be routed for review.The GR8 battery tester/charger must be used in diagnosing battery replacements.The 15-digit (in the format of 5-5-5) Warranty Code must be entered in the labor dependency...
Debits, Battery, Transmission... - 10/26/2016
... a Global Message in September, reminding dealers of the policies associated with GR8 battery test codes, and TransFlow transmission flush code requirements. The message also contained reference to the Battery Testing and Warranty Replacement Requirements...
New Battery Transaction Requirements - 04/28/2016
... vehicle, the transaction will need to be routed for GM authorization. Attach a copy of the GR8 test printout to the warranty transaction to ensure timely payment. This change came about as a result of a review of recently submitted battery replacement...
OE Batteries - 09/03/2015
... OEM part number and CCA rating and type. This information is necessary to set up a proper battery test. The battery table contains the OE ratings and part numbers to enable a successful battery test. When the technician tests a battery, he/she must...
New Vehicle Inventory Battery Procedures - 02/28/2023
... – Trolley” (DCBS) or “Diagnostic Charge” (GR8) process to test the vehicle battery identified per the Battery Maintenance Report. If it fails the initial test, retain the test printout and retest again. The retest is covered as...
Battery Warranty Codes - 09/26/2024
A warranty code on the printed test result slip is decodable by GM to capture critical information on batteries that require replacement. The complete code must be entered on the warranty transaction in the labor dependency field. Codes will be 15-digits...
Bulletin 17-NA-066 - 06/20/2022
The bulletin addressing Automatic Oil Cooler Flush and Flow Test has been revised. The bulletin applies to 2010-2019MY Buick, Cadillac, Chevrolet, and GMC passenger cars and light/medium duty trucks equipped with an automatic transmission. The update...
Diagnostics - Incorrect/Missing - 05/25/2022
... occur when claimed variable diagnostic time is not supported with technician comments or test procedures or the test results or description of repairs is not documented. ...
Reject of the Month - December 2020 - 11/25/2020
... (around 2016) that dealers would receive debits for transactions processed with invalid battery test codes and transactions showing that proper battery service procedures were not followed? At that time GM coached and counseled dealers and enabled...
Correct OnTrac Rental Reasons - 07/30/2020
GM has reported that certain dealers are identifying all of their rental/loaner vehicles as test drives. It is the responsibility of the person who is in charge of OnTrac entries to accurately identify the rental reason when a customer is put into one...
Flush Codes - 12/19/2018
... effective December 1, 2018, GM no longer requires a mandatory transmission cooler flush and flow test to be performed in every instance of transmission or torque converter replacement, or internal transmission repair. Technicians should continue to document...
Transmission Flush Code - 07/23/2018
After the transmission is removed for repairs, GM requires the use of the TransFlow machine to flush and flow test the transmission oil cooler and the oil cooler pipes. The machine will generate a unique flow code after the completion of the test that...
TransFlow Process - 05/22/2018
The Transmission Fluid Cooler Flow Test and Flushing document (ID 4117048) provides the cooler flow check and flushing steps, machine set-up, the minimum flow rate chart for both a steel TOC and aluminum TOC, back flush procedure, forward flush, flow...
TransFlow Machine - 05/22/2018
... The system provides a seven-character, encrypted warranty code following a successful flow test. The flow test must run for minimum of 8-10 seconds and be above 0.5 gpm for a code to be generated. TransFlow User Manual...
Courtesy Transportation Program Guidelines - 04/23/2018
... of alternative short-term transportation for either a service visit or an opportunity to test drive the latest GM vehicles and experience the newest technology in a no-pressure, hassle free environment.” To dealership employees, it’s satisfying...
Batteries - 09/09/2014
For batteries that are replaced under warranty, the warranty code is only generated under Diagnostic Mode when the test is set up as Out of Vehicle and when a Replace decision is the test result. While the battery does not have to be removed from the...
Autonomous Bolt - 01/23/2017
GM has plans to begin building a test fleet of autonomous Bolts in early 2017 on the same assembly line as the regular version of the car. Michigan will be the primary region to test the autonomous technology in cold weather and snow. These are conditions...
OE Batteries - 12/21/2017
... provides a list of original equipment ratings and part numbers used to set up an accurate battery test. The technician must select the proper battery type to prevent battery damage and to ensure correct test results. OEM part numbers are available within...
OE Batteries - 10/23/2017
... a table that provides original equipment ratings and part numbers used to set up a proper battery test. This information is critical for proper test results when using the EL-50313. The bulletin was revised to update the battery information containe...
Chevrolet Courtesy Transportation Program - 12/09/2013
... of time in GMDRAC service. Qualified miles include only rental, loaner, and customer test drive miles that are properly recorded on the rental log. No other miles count towards the qualified mile minimums that are required under the program. Customer...
Recall Tip - 04/12/2013
... XL vehicles that are currently or previously registered in certain states. Service agents are to test the driver's window and door lock switches for proper operation. If the switches function as designed, a protective coating must be installed to the...
Details of the Cause and Correction - 05/24/2016
... as well. Common examples that support the cause of failure include: Diagnostic trouble codesTest equipment readingsAlignment before and after measurementsMidtronics test results, including the warranty code from the printoutFlush codesAir conditioning...
Variable Diagnostic Time Explained - 09/25/2018
... time paid; clocked time alone does not justify payment. Technicians should specify the diagnostic test equipment used in the diagnosis and document all test results in their correction story. Additionally, a technician’s inefficiency or lack of...
Updates and Reminders - 10/01/2021
... - When it is determined that a battery is bad and requires replacement, the battery tester/charger will provide a test result that contains a unique Warranty Code that supports the replacement of the battery. It is important that the technician...
Battery Maintenance Report - 07/27/2022
... becomes necessary to replace a battery in dealer inventory, technicians are required to print the test result from the GR8/DCBS that supports battery replacement. A copy must be attached to the battery replacement transaction and the original retained...
Battery Replacement Transactions - 12/01/2021
... type or CCA rating was entered during setup or the BAC/VIN/Job Card number associated with the test code did not exactly match the detail entered with the transaction. If a debit was a result of a typo or incorrect Warranty Code entered on the transaction,...
Reject of the Month - September 2022 - 08/22/2022
... at write up as the battery had previously been replaced, customer pay. The technician tested the battery with the GR8 and found the battery to have failed. The failure code was documented on the hard copy and the GR8 test printout was attached...
Reject of the Month - 06/06/2014
... for the operation of the airbag.- The technician performed a significant number of diagnostic tests to duplicate the concern. In order to attempt to re-create the condition, the technician test drove the vehicle with a dealership employee the same height/size...
Warranty Battery Replacements - 11/29/2016
Dealers must use the EL-50313 Midtronics GR8 Battery Tester when diagnosing battery concerns The GR8 provides a 15-digit Warranty Code on a printed Test Info slip for batteries that require replacement. If a 10-digit Warranty Code is printed, the code...
Reject of the Month - 08/30/2012
... Repair documentation supported the adjustment of the front and rear toe as well as a vehicle road test. LABOR CODE: E2020Base LABOR TIME: 0.5 To Adjust Front Camber - Both Sides ADD TIME: 0.7 ...
A warranty code on the printed test result slip is decodable by GM to capture critical information on batteries that require replacement. The complete code must be entered on the warranty transaction in the labor dependency field. Codes will be 15-digits...
Bulletin 17-NA-066 - 06/20/2022
The bulletin addressing Automatic Oil Cooler Flush and Flow Test has been revised. The bulletin applies to 2010-2019MY Buick, Cadillac, Chevrolet, and GMC passenger cars and light/medium duty trucks equipped with an automatic transmission. The update...
Diagnostics - Incorrect/Missing - 05/25/2022
... occur when claimed variable diagnostic time is not supported with technician comments or test procedures or the test results or description of repairs is not documented. ...
Reject of the Month - December 2020 - 11/25/2020
... (around 2016) that dealers would receive debits for transactions processed with invalid battery test codes and transactions showing that proper battery service procedures were not followed? At that time GM coached and counseled dealers and enabled...
Correct OnTrac Rental Reasons - 07/30/2020
GM has reported that certain dealers are identifying all of their rental/loaner vehicles as test drives. It is the responsibility of the person who is in charge of OnTrac entries to accurately identify the rental reason when a customer is put into one...
Flush Codes - 12/19/2018
... effective December 1, 2018, GM no longer requires a mandatory transmission cooler flush and flow test to be performed in every instance of transmission or torque converter replacement, or internal transmission repair. Technicians should continue to document...
Transmission Flush Code - 07/23/2018
After the transmission is removed for repairs, GM requires the use of the TransFlow machine to flush and flow test the transmission oil cooler and the oil cooler pipes. The machine will generate a unique flow code after the completion of the test that...
TransFlow Process - 05/22/2018
The Transmission Fluid Cooler Flow Test and Flushing document (ID 4117048) provides the cooler flow check and flushing steps, machine set-up, the minimum flow rate chart for both a steel TOC and aluminum TOC, back flush procedure, forward flush, flow...
TransFlow Machine - 05/22/2018
... The system provides a seven-character, encrypted warranty code following a successful flow test. The flow test must run for minimum of 8-10 seconds and be above 0.5 gpm for a code to be generated. TransFlow User Manual...
Courtesy Transportation Program Guidelines - 04/23/2018
... of alternative short-term transportation for either a service visit or an opportunity to test drive the latest GM vehicles and experience the newest technology in a no-pressure, hassle free environment.” To dealership employees, it’s satisfying...
Batteries - 09/09/2014
For batteries that are replaced under warranty, the warranty code is only generated under Diagnostic Mode when the test is set up as Out of Vehicle and when a Replace decision is the test result. While the battery does not have to be removed from the...
Autonomous Bolt - 01/23/2017
GM has plans to begin building a test fleet of autonomous Bolts in early 2017 on the same assembly line as the regular version of the car. Michigan will be the primary region to test the autonomous technology in cold weather and snow. These are conditions...
OE Batteries - 12/21/2017
... provides a list of original equipment ratings and part numbers used to set up an accurate battery test. The technician must select the proper battery type to prevent battery damage and to ensure correct test results. OEM part numbers are available within...
OE Batteries - 10/23/2017
... a table that provides original equipment ratings and part numbers used to set up a proper battery test. This information is critical for proper test results when using the EL-50313. The bulletin was revised to update the battery information containe...
Chevrolet Courtesy Transportation Program - 12/09/2013
... of time in GMDRAC service. Qualified miles include only rental, loaner, and customer test drive miles that are properly recorded on the rental log. No other miles count towards the qualified mile minimums that are required under the program. Customer...
Recall Tip - 04/12/2013
... XL vehicles that are currently or previously registered in certain states. Service agents are to test the driver's window and door lock switches for proper operation. If the switches function as designed, a protective coating must be installed to the...
Details of the Cause and Correction - 05/24/2016
... as well. Common examples that support the cause of failure include: Diagnostic trouble codesTest equipment readingsAlignment before and after measurementsMidtronics test results, including the warranty code from the printoutFlush codesAir conditioning...
Variable Diagnostic Time Explained - 09/25/2018
... time paid; clocked time alone does not justify payment. Technicians should specify the diagnostic test equipment used in the diagnosis and document all test results in their correction story. Additionally, a technician’s inefficiency or lack of...
Updates and Reminders - 10/01/2021
... - When it is determined that a battery is bad and requires replacement, the battery tester/charger will provide a test result that contains a unique Warranty Code that supports the replacement of the battery. It is important that the technician...
Battery Maintenance Report - 07/27/2022
... becomes necessary to replace a battery in dealer inventory, technicians are required to print the test result from the GR8/DCBS that supports battery replacement. A copy must be attached to the battery replacement transaction and the original retained...
Battery Replacement Transactions - 12/01/2021
... type or CCA rating was entered during setup or the BAC/VIN/Job Card number associated with the test code did not exactly match the detail entered with the transaction. If a debit was a result of a typo or incorrect Warranty Code entered on the transaction,...
Reject of the Month - September 2022 - 08/22/2022
... at write up as the battery had previously been replaced, customer pay. The technician tested the battery with the GR8 and found the battery to have failed. The failure code was documented on the hard copy and the GR8 test printout was attached...
Reject of the Month - 06/06/2014
... for the operation of the airbag.- The technician performed a significant number of diagnostic tests to duplicate the concern. In order to attempt to re-create the condition, the technician test drove the vehicle with a dealership employee the same height/size...
Warranty Battery Replacements - 11/29/2016
Dealers must use the EL-50313 Midtronics GR8 Battery Tester when diagnosing battery concerns The GR8 provides a 15-digit Warranty Code on a printed Test Info slip for batteries that require replacement. If a 10-digit Warranty Code is printed, the code...
Reject of the Month - 08/30/2012
... Repair documentation supported the adjustment of the front and rear toe as well as a vehicle road test. LABOR CODE: E2020Base LABOR TIME: 0.5 To Adjust Front Camber - Both Sides ADD TIME: 0.7 ...
Fluid and Air Conditioning Leak Analysis - 12/09/2013
... which lists various steps in determining the source of an oil leak and "Coolant System Leak Testing" that explains procedures for finding a coolant leak. While most fluid leaks can be found when doing a visual inspection, some leaks require a pressure...
The Rookie Corner - 12/15/2011
... is required. From bulletin 02-07-30-052G:Machine Displays - After completion of the flush and flow test, the following information is to be recorded on the repair order. This information is displayed on the Transmission Cooling System Service Tool, J...
Warranty and the Technician - 06/20/2022
... batteries on new vehicles in dealer inventory. A 15-digit (GR8) or 20-digit (DCBS) warranty test code on the printed test result slip must be entered in the “battery tester code” field of the warranty transaction. Additionally, the tag showing...
Bulletin Updates - 05/23/2023
... for the administrative handling allowance for exchanging ESC components. 12V Battery Testing and Warranty Replacement Requirements Bulletin, 20-NA-132 (Version 5) contains numerous updates from the previous version, including an important note...
Proper Battery Testing - 01/27/2022
... of the claim at the dealer’s end. Incorrect Warranty Codes are typically a result of not testing the battery with the correct CCA rating and/or not testing in the “out of vehicle” mode. Techlink has a reference chart that lists each...
Battery Warranty Coverage - 08/30/2021
... of the original battery replacement job card. Battery replacement must be supported by the test result from a GR8 or DCBS Battery test. The 15 or 20-digit Warranty Code from the test printout will be a required entry when submitting the warranty...
More on Variable Diagnostic Time - 11/29/2018
... if an initial visual inspection identifies the problem. Technicians should specify the diagnostic test equipment used in the diagnosis and document all test results in their cause or correction story. Additionally, a technician’s inefficiency or...
Going With the Flow Chart - 03/08/2012
... the cause of failure through Strategy Based Diagnostics (DTC, SI, PI, Bulletins, etc.). Road test as needed.Review job card to confirm all necessary documentation is attached or written. Listen to the customer's concern, ask questions to clarify concern,...
Noncompliance Debits: Battery / Transmission - 12/21/2016
... that dealers will receive debits for transactions that were processed with invalid GR8 battery test codes, transactions showing that proper battery service procedures were not followed, and transactions containing invalid or duplicate TransFlow transmission...
Battery Bulletin Update - 03/22/2021
Bulletin 20-NA-132 Battery Testing and Warranty Replacement Requirements: The most recent battery bulletin update includes the new battery maintenance process, the new procedure involves the use of the Battery Maintenance Report to identify specific vehicles...
Fluid and Air Conditioning Leak Analysis - 09/22/2020
... While some fluid leaks can be found when doing a visual inspection, some leaks require a pressure test or the addition of dye to check with a black light. This testing procedure is not included in the base time listed with labor operations. Rather, it...
A Better Cause of Failure - 05/28/2020
... in these situations becomes the technician’s diagnosis procedures and the corresponding test results. Below are examples of cause of failure explanations when the definitive cause of failure cannot be fully explained in words that must be...
Reject of the Month - 05/09/2014
... in Nebraska. The check engine light was on and the vehicle would not start. The technician tested for fuel and spark on all cylinders- all were ok. He then performed a compression test and found it to be 0 psi on all four cylinders. The cylinder leakage...
Diagnostic Time Service Management Approval - 12/19/2014
... electrical diagnosis. The time must also be supported by the technician stating what diagnostic test equipment was used and what the test results were. GM has now taken it one step further and requires that service management approve this additional...
Update to Diagnostic Time Approval - 03/26/2015
... was that service management had to approve diagnostic add time before claim submission. With the latest update to bulletin 04-00-89-015 in March, that requirement was removed. In its place is the statement, "Service managers are responsible for assuring...
Reject of the Month - 03/01/2016
... Volt had a concern with the Service Engine Soon light coming on. The technician performed a scan test and pulled several current codes. After further inspection and evaluation, the technician found that the hybrid battery cooling system reservoir was...
Midtronics GR8 Battery Tester Code now 15 Digits - 11/18/2013
There is revised software available for the EL-50313, Midtronics battery tester that includes provisions to test the new Stop/Start auxiliary battery found in certain new GM vehicles. With that, the battery code has been expanded to 15 digits from 10....
Battery Tester - 10/25/2023
Important! Effective January 1, 2024, the GR8 will no longer be approved equipment for testing batteries under warranty. Only a DCBS battery test result of “battery is bad” along with a DCBS warranty code will support warranty replacement...
Fluid Leak Analysis - 11/29/2023
... the repair of the leak. Examples of procedures that qualify as fluid leak analysis are pressure testing of coolant or fuel systems, and dye test for oil leaks (engine, transmission, power steering, etc)....
Midtronics Diagnostic Charger DCA-8000P - 04/23/2024
... battery warranty tool in the GM Dealer Equipment and Tool Program. The DCA will provide a battery test decision in as little as 5 minutes, saving valuable shop time. The tool provides a warranty code on the printout for failed batteries. ...
Midtronics GR8 - 04/23/2024
Effective October 1, 2024, the GR8 will no longer be approved equipment for testing batteries under warranty. Only a DCA or DCBS battery test result of “battery is bad” along with the respective warranty code will support warranty replacement...
Warranty Code - 04/23/2024
The warranty code on the printed battery test result slip is decodable by GM and captures critical information on batteries that require replacement. The complete code (no dashes or spaces) must be entered with the warranty transaction in the “Battery...
Reducing H-Routes - 08/29/2024
... information: job card (accounting copy), time punch for OLH, SPS programming receipts, battery test slips, rental pre-approval sheets/agreements, sublet invoice, and PET worksheets....
Recently Revised Bulletins - 04/29/2020
... training video: Warranty Briefs: Wiring Harness Routing Diagrams. Bulletin 03-06-03-004Z Battery Testing and Warranty Replacement Requirements - The bulletin has been revised to update required testing equipment references and warranty requirements....
Battery Replacement Transactions - 01/28/2020
... Station for diagnosing batteries under warranty and maintaining new inventory vehicles. The test result printout containing the Warranty Code must be printed and attached to the job card and the code must be entered in the battery tester code field of...
... which lists various steps in determining the source of an oil leak and "Coolant System Leak Testing" that explains procedures for finding a coolant leak. While most fluid leaks can be found when doing a visual inspection, some leaks require a pressure...
The Rookie Corner - 12/15/2011
... is required. From bulletin 02-07-30-052G:Machine Displays - After completion of the flush and flow test, the following information is to be recorded on the repair order. This information is displayed on the Transmission Cooling System Service Tool, J...
Warranty and the Technician - 06/20/2022
... batteries on new vehicles in dealer inventory. A 15-digit (GR8) or 20-digit (DCBS) warranty test code on the printed test result slip must be entered in the “battery tester code” field of the warranty transaction. Additionally, the tag showing...
Bulletin Updates - 05/23/2023
... for the administrative handling allowance for exchanging ESC components. 12V Battery Testing and Warranty Replacement Requirements Bulletin, 20-NA-132 (Version 5) contains numerous updates from the previous version, including an important note...
Proper Battery Testing - 01/27/2022
... of the claim at the dealer’s end. Incorrect Warranty Codes are typically a result of not testing the battery with the correct CCA rating and/or not testing in the “out of vehicle” mode. Techlink has a reference chart that lists each...
Battery Warranty Coverage - 08/30/2021
... of the original battery replacement job card. Battery replacement must be supported by the test result from a GR8 or DCBS Battery test. The 15 or 20-digit Warranty Code from the test printout will be a required entry when submitting the warranty...
More on Variable Diagnostic Time - 11/29/2018
... if an initial visual inspection identifies the problem. Technicians should specify the diagnostic test equipment used in the diagnosis and document all test results in their cause or correction story. Additionally, a technician’s inefficiency or...
Going With the Flow Chart - 03/08/2012
... the cause of failure through Strategy Based Diagnostics (DTC, SI, PI, Bulletins, etc.). Road test as needed.Review job card to confirm all necessary documentation is attached or written. Listen to the customer's concern, ask questions to clarify concern,...
Noncompliance Debits: Battery / Transmission - 12/21/2016
... that dealers will receive debits for transactions that were processed with invalid GR8 battery test codes, transactions showing that proper battery service procedures were not followed, and transactions containing invalid or duplicate TransFlow transmission...
Battery Bulletin Update - 03/22/2021
Bulletin 20-NA-132 Battery Testing and Warranty Replacement Requirements: The most recent battery bulletin update includes the new battery maintenance process, the new procedure involves the use of the Battery Maintenance Report to identify specific vehicles...
Fluid and Air Conditioning Leak Analysis - 09/22/2020
... While some fluid leaks can be found when doing a visual inspection, some leaks require a pressure test or the addition of dye to check with a black light. This testing procedure is not included in the base time listed with labor operations. Rather, it...
A Better Cause of Failure - 05/28/2020
... in these situations becomes the technician’s diagnosis procedures and the corresponding test results. Below are examples of cause of failure explanations when the definitive cause of failure cannot be fully explained in words that must be...
Reject of the Month - 05/09/2014
... in Nebraska. The check engine light was on and the vehicle would not start. The technician tested for fuel and spark on all cylinders- all were ok. He then performed a compression test and found it to be 0 psi on all four cylinders. The cylinder leakage...
Diagnostic Time Service Management Approval - 12/19/2014
... electrical diagnosis. The time must also be supported by the technician stating what diagnostic test equipment was used and what the test results were. GM has now taken it one step further and requires that service management approve this additional...
Update to Diagnostic Time Approval - 03/26/2015
... was that service management had to approve diagnostic add time before claim submission. With the latest update to bulletin 04-00-89-015 in March, that requirement was removed. In its place is the statement, "Service managers are responsible for assuring...
Reject of the Month - 03/01/2016
... Volt had a concern with the Service Engine Soon light coming on. The technician performed a scan test and pulled several current codes. After further inspection and evaluation, the technician found that the hybrid battery cooling system reservoir was...
Midtronics GR8 Battery Tester Code now 15 Digits - 11/18/2013
There is revised software available for the EL-50313, Midtronics battery tester that includes provisions to test the new Stop/Start auxiliary battery found in certain new GM vehicles. With that, the battery code has been expanded to 15 digits from 10....
Battery Tester - 10/25/2023
Important! Effective January 1, 2024, the GR8 will no longer be approved equipment for testing batteries under warranty. Only a DCBS battery test result of “battery is bad” along with a DCBS warranty code will support warranty replacement...
Fluid Leak Analysis - 11/29/2023
... the repair of the leak. Examples of procedures that qualify as fluid leak analysis are pressure testing of coolant or fuel systems, and dye test for oil leaks (engine, transmission, power steering, etc)....
Midtronics Diagnostic Charger DCA-8000P - 04/23/2024
... battery warranty tool in the GM Dealer Equipment and Tool Program. The DCA will provide a battery test decision in as little as 5 minutes, saving valuable shop time. The tool provides a warranty code on the printout for failed batteries. ...
Midtronics GR8 - 04/23/2024
Effective October 1, 2024, the GR8 will no longer be approved equipment for testing batteries under warranty. Only a DCA or DCBS battery test result of “battery is bad” along with the respective warranty code will support warranty replacement...
Warranty Code - 04/23/2024
The warranty code on the printed battery test result slip is decodable by GM and captures critical information on batteries that require replacement. The complete code (no dashes or spaces) must be entered with the warranty transaction in the “Battery...
Reducing H-Routes - 08/29/2024
... information: job card (accounting copy), time punch for OLH, SPS programming receipts, battery test slips, rental pre-approval sheets/agreements, sublet invoice, and PET worksheets....
Recently Revised Bulletins - 04/29/2020
... training video: Warranty Briefs: Wiring Harness Routing Diagrams. Bulletin 03-06-03-004Z Battery Testing and Warranty Replacement Requirements - The bulletin has been revised to update required testing equipment references and warranty requirements....
Battery Replacement Transactions - 01/28/2020
... Station for diagnosing batteries under warranty and maintaining new inventory vehicles. The test result printout containing the Warranty Code must be printed and attached to the job card and the code must be entered in the battery tester code field of...
Labor Operation Dependency Field - 06/23/2020
... technician is responsible for recording this information on the job card or attaching the required test printout that contains the required information. The following repairs require additional information: select wiring repair labor operations, battery...
Battery Notes - 11/25/2020
... period of Service Agent inventory storage. Battery replacement requires a copy of the DCBS or GR8 Test Report showing the Replace Battery or Bad Battery test result and Warranty Code must be attached to the transaction. Supporting documentation indicating...
Preventing Battery Debits - 07/27/2022
... diagnostic and clerical procedures aren’t followed correctly. Often the debit is due to not testing the battery with the correct CCA rating. To verify the correct CCA rating for a specific vehicle, technicians should always follow the current Service...
On-Demand Power Source - 03/28/2022
GM has announced a collaboration with a California based gas and power company to test the use of GM EVs as an on-demand power source for homes. The California utility company is taking the lead in the pilot, but GM’s intention is to make this capability...
Cause and Correction - 06/20/2022
... associated with the repair, and including any DTC’s, specifications, circuit numbers, test equipment readings, etc. This detail allows the job card to stand on its own in the event it is reviewed in the future....
Supporting Documentation - 05/23/2023
... when applicable, include all job cards, copies of sublet invoices, battery warranty code and test report printout, alternative customer signature document, accounts payable records including sublet and towing etc. Refer to Service Policies & Procedures...
Technician Documentation Requirements - 08/29/2023
... alignment settings printout that includes the date /time stamp. The GR8 or the DCBS printed test result slip. The battery test code from the slip must be entered in the battery tester code field of the warranty transaction. Additionally, the tag...
Technician Documentation Requirements - 08/29/2023
... alignment settings printout that includes the date /time stamp. The GR8 or the DCBS printed test result slip. The battery test code from the slip must be entered in the battery tester code field of the warranty transaction. Additionally, the tag...
Transmission Flush Code - 12/19/2018
... will be updated to remove the requirement. It still states within the message that the flow test procedure is valuable in certain instances. As such, it is a best practice to document the code on the job card when the technician has determined...
Reject of the Month - 07/23/2018
... on 2011/2012 GMC Terrain models. In both cases the technician documented that the oil consumption test was performed with supporting document ID’s noted. The vehicles both exceeded accepted specification for oil consumption within 2,000 miles,...
Grocery Delivery Pilot - 07/23/2018
Kroger and Nuro, an autonomous vehicle start up, have teamed up to test a driverless grocery delivery program beginning this fall. The partnership will allow customers to place same-day delivery orders using Kroger’s ClickList ordering system and...
OE Batteries - 06/25/2018
... OE equipment ratings and part numbers are critical to accurately setting up a proper battery test....
Battery Part Numbers - 04/23/2018
... bulletin provides the original equipment ratings and part numbers used to set up a proper battery test....
Electrified Road - 05/22/2018
... electric truck moves cargo from Stockholm’s Arlanda airport to a nearby logistics hub to test the technology. An embedded electric rail charges the truck automatically as it travels above it. ...
Virtual Reality - 05/22/2018
... through the brand’s virtual reality project. The project gives customers the option to test features such as exterior and interior colors, trim levels, and other specifications without having to wait for the physical inventory. The project provides...
Catalytic Converters - 12/09/2013
... evaluation/analysis. Components that are returned to the WPC are installed and analyzed on a test stand or on a vehicle. As a result, it is critical that the assembly remain intact from flange to flange. If there is no flange behind the converter then...
Midtronics GR8 Battery Tester: - 06/06/2014
... code must be entered into the Labour Code Dependency Field in Global Warranty Management. When testing the battery, select "out of vehicle" when setting up the test, disconnect the battery from the vehicle and connect the battery directly to the battery...
Center of Learning - 04/12/2013
Dealership employees who have not taken a course or test at the training website during the last 12 months will be removed from active status as of April 4, 2013. A yearly purge is enforced for non-technical dealership positions. Managers are expected...
Blower Motor Diagnosis - 07/02/2012
Revised diagnostic test procedures have been put into place for HVAC blower motors. The diagnostic procedure improvements were established to reduce the number of fully functional blower motors that are being returned to the WPC. The technician should...
Volt Tour - 10/13/2010
... will help demonstrate the Volt's extended range capability. Customers will have the opportunity to test drive the vehicle and meet the engineering and design team. ...
Mileage In/Out - 07/02/2010
If the technician's comments on the job card document the performance of a test drive to verify the concern and/or that the concern has been corrected, the mileage out reading must be recorded and documented on the hard copy of the job card. This documentation...
Product Emission Recall 10022 - 03/11/2010
... with an incorrect vehicle emission control information label. The label misidentifies the emission test group. A new emission control label is to be installed by the dealer. The customer must provide the VIN of their vehicle so the label may be ordered....
Warranty Performance Analysis - 01/06/2010
... procedures in the same order. Each one might have been legitimate, had he not ignored the simplest test for that problem-a vacuum reading. The auditor adjusted each claim, removed the overage, but left the amount that would have been paid had he completed...
The Cause of Failure - 10/23/2015
... must document on the shop copy of the job card all on-board diagnostic trouble codes (DTCs), test equipment readings, suspension alignment before/after readings, brake rotor/drum before/after readings, appropriate specifications, adjustments, circuit...
The Next Generation GlobalConnect: - 07/29/2015
The Test Drive - For the past month, Global users have had the opportunity to "test drive" the next generation GlobalConnect. The site was promoted as faster, friendlier, more robust, and easier to navigate with a new App Center, greater visibility and...
... technician is responsible for recording this information on the job card or attaching the required test printout that contains the required information. The following repairs require additional information: select wiring repair labor operations, battery...
Battery Notes - 11/25/2020
... period of Service Agent inventory storage. Battery replacement requires a copy of the DCBS or GR8 Test Report showing the Replace Battery or Bad Battery test result and Warranty Code must be attached to the transaction. Supporting documentation indicating...
Preventing Battery Debits - 07/27/2022
... diagnostic and clerical procedures aren’t followed correctly. Often the debit is due to not testing the battery with the correct CCA rating. To verify the correct CCA rating for a specific vehicle, technicians should always follow the current Service...
On-Demand Power Source - 03/28/2022
GM has announced a collaboration with a California based gas and power company to test the use of GM EVs as an on-demand power source for homes. The California utility company is taking the lead in the pilot, but GM’s intention is to make this capability...
Cause and Correction - 06/20/2022
... associated with the repair, and including any DTC’s, specifications, circuit numbers, test equipment readings, etc. This detail allows the job card to stand on its own in the event it is reviewed in the future....
Supporting Documentation - 05/23/2023
... when applicable, include all job cards, copies of sublet invoices, battery warranty code and test report printout, alternative customer signature document, accounts payable records including sublet and towing etc. Refer to Service Policies & Procedures...
Technician Documentation Requirements - 08/29/2023
... alignment settings printout that includes the date /time stamp. The GR8 or the DCBS printed test result slip. The battery test code from the slip must be entered in the battery tester code field of the warranty transaction. Additionally, the tag...
Technician Documentation Requirements - 08/29/2023
... alignment settings printout that includes the date /time stamp. The GR8 or the DCBS printed test result slip. The battery test code from the slip must be entered in the battery tester code field of the warranty transaction. Additionally, the tag...
Transmission Flush Code - 12/19/2018
... will be updated to remove the requirement. It still states within the message that the flow test procedure is valuable in certain instances. As such, it is a best practice to document the code on the job card when the technician has determined...
Reject of the Month - 07/23/2018
... on 2011/2012 GMC Terrain models. In both cases the technician documented that the oil consumption test was performed with supporting document ID’s noted. The vehicles both exceeded accepted specification for oil consumption within 2,000 miles,...
Grocery Delivery Pilot - 07/23/2018
Kroger and Nuro, an autonomous vehicle start up, have teamed up to test a driverless grocery delivery program beginning this fall. The partnership will allow customers to place same-day delivery orders using Kroger’s ClickList ordering system and...
OE Batteries - 06/25/2018
... OE equipment ratings and part numbers are critical to accurately setting up a proper battery test....
Battery Part Numbers - 04/23/2018
... bulletin provides the original equipment ratings and part numbers used to set up a proper battery test....
Electrified Road - 05/22/2018
... electric truck moves cargo from Stockholm’s Arlanda airport to a nearby logistics hub to test the technology. An embedded electric rail charges the truck automatically as it travels above it. ...
Virtual Reality - 05/22/2018
... through the brand’s virtual reality project. The project gives customers the option to test features such as exterior and interior colors, trim levels, and other specifications without having to wait for the physical inventory. The project provides...
Catalytic Converters - 12/09/2013
... evaluation/analysis. Components that are returned to the WPC are installed and analyzed on a test stand or on a vehicle. As a result, it is critical that the assembly remain intact from flange to flange. If there is no flange behind the converter then...
Midtronics GR8 Battery Tester: - 06/06/2014
... code must be entered into the Labour Code Dependency Field in Global Warranty Management. When testing the battery, select "out of vehicle" when setting up the test, disconnect the battery from the vehicle and connect the battery directly to the battery...
Center of Learning - 04/12/2013
Dealership employees who have not taken a course or test at the training website during the last 12 months will be removed from active status as of April 4, 2013. A yearly purge is enforced for non-technical dealership positions. Managers are expected...
Blower Motor Diagnosis - 07/02/2012
Revised diagnostic test procedures have been put into place for HVAC blower motors. The diagnostic procedure improvements were established to reduce the number of fully functional blower motors that are being returned to the WPC. The technician should...
Volt Tour - 10/13/2010
... will help demonstrate the Volt's extended range capability. Customers will have the opportunity to test drive the vehicle and meet the engineering and design team. ...
Mileage In/Out - 07/02/2010
If the technician's comments on the job card document the performance of a test drive to verify the concern and/or that the concern has been corrected, the mileage out reading must be recorded and documented on the hard copy of the job card. This documentation...
Product Emission Recall 10022 - 03/11/2010
... with an incorrect vehicle emission control information label. The label misidentifies the emission test group. A new emission control label is to be installed by the dealer. The customer must provide the VIN of their vehicle so the label may be ordered....
Warranty Performance Analysis - 01/06/2010
... procedures in the same order. Each one might have been legitimate, had he not ignored the simplest test for that problem-a vacuum reading. The auditor adjusted each claim, removed the overage, but left the amount that would have been paid had he completed...
The Cause of Failure - 10/23/2015
... must document on the shop copy of the job card all on-board diagnostic trouble codes (DTCs), test equipment readings, suspension alignment before/after readings, brake rotor/drum before/after readings, appropriate specifications, adjustments, circuit...
The Next Generation GlobalConnect: - 07/29/2015
The Test Drive - For the past month, Global users have had the opportunity to "test drive" the next generation GlobalConnect. The site was promoted as faster, friendlier, more robust, and easier to navigate with a new App Center, greater visibility and...
Bulletin 02-07-30-052J - 06/30/2015
The latest release of the automatic transmission oil cooler flow test essential tool has been updated. The seven (or eight) digit Alpha/Numeric flow code must be written on the job card, entered in the warranty claim labor operation additional Flush Code...
Summer-Only Tires - 02/23/2015
... performance at temperatures below 40 degrees Fahrenheit. GM advises against driving, moving, or test driving vehicles equipped with high performance summer-only tires below 20 degrees Fahrenheit. Operating the vehicle at those temps can cause damage...
Unintended Ignition Rotation - 01/21/2015
... the tag may become a lever on the key or FOB, enabling inadvertent ignition key rotation during a test drive. ...
Impala and Regal - 03/26/2015
... are the best all-around models in the Large Car and Sport Sedan segments with the highest road test score and at least average reliability and safety. GM also has the third most models in the Recommended Vehicle segment with a total of twelve vehicl...
Batteries - 04/17/2017
... included within the Tool Software section. The Warranty Code must be entered in the Battery Tester Code labor dependency field of the battery replacement warranty transaction. It is a best practice to attach a copy of the GR8 test printout to the warranty...
GR8 Battery Tester Software Updates - 10/23/2017
The EL-50313 GR8 battery tester has been updated to provide improvements and resolve tester issues. The updates are as follows: the RO entry has been expanded to 8 digits from 6, the maximum charge time has been reduced to 90 minutes, the warranty code...
Self-Driving - 09/27/2017
... Nevada, California, Texas, Arizona, and Pennsylvania are the early movers in allowing companies to test autonomous vehicles on the road. Washington, Georgia, Florida, New York, Virginia, and Massachusetts officials have ensured that the introduction...
Fluid and Air Conditioning Leak Analysis - 06/26/2024
... is clearly visible. Other times they may have to add dye to check with a black light, pressure test the coolant system to find the source of a coolant leak, or simply clean the area to find the fluid leak. These are the type of diagnostic procedures...
Fluid and Air Conditioning Leak Analysis - 06/26/2023
... is clearly visible. Other times they may have to add dye to check with a black light, pressure test the coolant system to find the source of a coolant leak, or simply clean the area to find the fluid leak. These are the type of diagnostic procedures...
Fluid and Air Conditioning Leak Analysis - 06/20/2022
... is clearly visible. Other times they may have to add dye to check with a black light, pressure test the coolant system to find the source of a coolant leak, or simply clean the area to find the fluid leak. These are the type of diagnostic procedures...
Diagnostic Time Increased - 07/23/2018
... We recommend that technicians state the diagnostic equipment used by name and include any and all test results. Warranty administrators should question clock times that don’t have thoroughly detailed technician comments with applicable supporting...
Diagnosis Time - 07/25/2017
... diagnosis time should only be paid when the technician is required to use some sort of diagnostic test equipment. Time should not be paid to the technician when the defect could be seen or heard. For example, 2040510 is the labor operation to replace...
Other Labour Hours - 08/09/2011
... complaints, such as rattles, squeaks, and clunks, may take time to find. GM does state that normal test drives do not qualify for OLH, unless approved by service management, but tracking down a noise complaint isn't typically a normal test drive. Closest...
Technician Clock Time - 10/01/2013
... through the technician's time and payroll records as well. That accountability has been put to test recently at dealerships that have had their job cards reviewed. The details in the P&P Article 1.6.2.11 - Technician Identification and Accounting...
Midtronics GR8 Sunset - 11/29/2023
... diagnosing batteries under warranty, effective 1/1/2024. The DCBS Warranty Claim Code and test result printout attachment will be the only acceptable supporting documentation for warranty battery replacement transactions....
Dead Battery - 06/25/2018
... any batteries replaced during inventory or at point of sale. A copy of the Midtronics GR8 Battery Tester printout must be attached to the claim for battery part number 23423787, with labor operation 4041510. A battery charge and test claim, labor operation...
Electrical Diagnosis - 01/21/2019
... that supports paying the technician, they must indicate what diagnostic equipment was used, the test results gleaned from the diagnosis, and document how long certain test procedures took before a diagnosis was made. All of this will help ensure they...
The Cause of Failure - 03/26/2018
... must document on the shop copy of the job card all on-board diagnostic trouble codes (DTCs), test equipment readings, suspension alignment before/after readings, brake rotor/drum before/after readings, appropriate specifications, adjustments, circuit...
3 C's - 01/04/2023
... find it?). Comments should address the actions taken to determine the failure, diagnostic test results, all procedures-including those that did not result in an identified cause, any equipment used, and the causal part. The cause of failure statement...
Temporary Use of Non-GM Battery - 12/29/2020
... not claimed. Dealers must continue to follow established policies and procedures regarding the testing of OEM batteries. The 15-digit (GR8) or 20-digit (DCBS) Warranty Code on the printed test slip must be entered on the warranty transaction in the...
Reject of the Month - Warning 122 - 04/22/2019
... the condition the technician replaced the sensor, cleared codes, performed regen process, and test drove the vehicle. The vehicle was outside of the bumper-to-bumper warranty by miles, as a result, the PET was performed and management authorized...
Warranty Policy Deviations - 10/01/2013
... must specifically describe what the service manager saw or verified upon inspection or road test. Added operation must be indicated on the job card. If this policy is not followed the total for the added line may be charged back. Avoid the chargeback...
2013 Chevrolet Spark - 08/09/2012
... Spark soon. GM has released a special labour operation, Z2399, to allow for an extensive road test and general quality assessment. The labour operation will only pay on Chevrolet Spark vehicles built prior to October 1, 2012. The operation will reimburse...
Cause of Failure - 08/22/2017
... must document on the shop copy of the job card all on-board diagnostic trouble codes (DTCs), test equipment readings, suspension alignment before/after readings, brake rotor/drum before/after readings, appropriate specifications, adjustments, circuit...
Compliance - 03/21/2017
... of a grasp on the requirements to get by, or maybe you are simply unable to stay abreast of the latest information due to the diverse amount of responsibilities you handle on a daily basis. Or you may have a good grasp of things. It is now more important...
The latest release of the automatic transmission oil cooler flow test essential tool has been updated. The seven (or eight) digit Alpha/Numeric flow code must be written on the job card, entered in the warranty claim labor operation additional Flush Code...
Summer-Only Tires - 02/23/2015
... performance at temperatures below 40 degrees Fahrenheit. GM advises against driving, moving, or test driving vehicles equipped with high performance summer-only tires below 20 degrees Fahrenheit. Operating the vehicle at those temps can cause damage...
Unintended Ignition Rotation - 01/21/2015
... the tag may become a lever on the key or FOB, enabling inadvertent ignition key rotation during a test drive. ...
Impala and Regal - 03/26/2015
... are the best all-around models in the Large Car and Sport Sedan segments with the highest road test score and at least average reliability and safety. GM also has the third most models in the Recommended Vehicle segment with a total of twelve vehicl...
Batteries - 04/17/2017
... included within the Tool Software section. The Warranty Code must be entered in the Battery Tester Code labor dependency field of the battery replacement warranty transaction. It is a best practice to attach a copy of the GR8 test printout to the warranty...
GR8 Battery Tester Software Updates - 10/23/2017
The EL-50313 GR8 battery tester has been updated to provide improvements and resolve tester issues. The updates are as follows: the RO entry has been expanded to 8 digits from 6, the maximum charge time has been reduced to 90 minutes, the warranty code...
Self-Driving - 09/27/2017
... Nevada, California, Texas, Arizona, and Pennsylvania are the early movers in allowing companies to test autonomous vehicles on the road. Washington, Georgia, Florida, New York, Virginia, and Massachusetts officials have ensured that the introduction...
Fluid and Air Conditioning Leak Analysis - 06/26/2024
... is clearly visible. Other times they may have to add dye to check with a black light, pressure test the coolant system to find the source of a coolant leak, or simply clean the area to find the fluid leak. These are the type of diagnostic procedures...
Fluid and Air Conditioning Leak Analysis - 06/26/2023
... is clearly visible. Other times they may have to add dye to check with a black light, pressure test the coolant system to find the source of a coolant leak, or simply clean the area to find the fluid leak. These are the type of diagnostic procedures...
Fluid and Air Conditioning Leak Analysis - 06/20/2022
... is clearly visible. Other times they may have to add dye to check with a black light, pressure test the coolant system to find the source of a coolant leak, or simply clean the area to find the fluid leak. These are the type of diagnostic procedures...
Diagnostic Time Increased - 07/23/2018
... We recommend that technicians state the diagnostic equipment used by name and include any and all test results. Warranty administrators should question clock times that don’t have thoroughly detailed technician comments with applicable supporting...
Diagnosis Time - 07/25/2017
... diagnosis time should only be paid when the technician is required to use some sort of diagnostic test equipment. Time should not be paid to the technician when the defect could be seen or heard. For example, 2040510 is the labor operation to replace...
Other Labour Hours - 08/09/2011
... complaints, such as rattles, squeaks, and clunks, may take time to find. GM does state that normal test drives do not qualify for OLH, unless approved by service management, but tracking down a noise complaint isn't typically a normal test drive. Closest...
Technician Clock Time - 10/01/2013
... through the technician's time and payroll records as well. That accountability has been put to test recently at dealerships that have had their job cards reviewed. The details in the P&P Article 1.6.2.11 - Technician Identification and Accounting...
Midtronics GR8 Sunset - 11/29/2023
... diagnosing batteries under warranty, effective 1/1/2024. The DCBS Warranty Claim Code and test result printout attachment will be the only acceptable supporting documentation for warranty battery replacement transactions....
Dead Battery - 06/25/2018
... any batteries replaced during inventory or at point of sale. A copy of the Midtronics GR8 Battery Tester printout must be attached to the claim for battery part number 23423787, with labor operation 4041510. A battery charge and test claim, labor operation...
Electrical Diagnosis - 01/21/2019
... that supports paying the technician, they must indicate what diagnostic equipment was used, the test results gleaned from the diagnosis, and document how long certain test procedures took before a diagnosis was made. All of this will help ensure they...
The Cause of Failure - 03/26/2018
... must document on the shop copy of the job card all on-board diagnostic trouble codes (DTCs), test equipment readings, suspension alignment before/after readings, brake rotor/drum before/after readings, appropriate specifications, adjustments, circuit...
3 C's - 01/04/2023
... find it?). Comments should address the actions taken to determine the failure, diagnostic test results, all procedures-including those that did not result in an identified cause, any equipment used, and the causal part. The cause of failure statement...
Temporary Use of Non-GM Battery - 12/29/2020
... not claimed. Dealers must continue to follow established policies and procedures regarding the testing of OEM batteries. The 15-digit (GR8) or 20-digit (DCBS) Warranty Code on the printed test slip must be entered on the warranty transaction in the...
Reject of the Month - Warning 122 - 04/22/2019
... the condition the technician replaced the sensor, cleared codes, performed regen process, and test drove the vehicle. The vehicle was outside of the bumper-to-bumper warranty by miles, as a result, the PET was performed and management authorized...
Warranty Policy Deviations - 10/01/2013
... must specifically describe what the service manager saw or verified upon inspection or road test. Added operation must be indicated on the job card. If this policy is not followed the total for the added line may be charged back. Avoid the chargeback...
2013 Chevrolet Spark - 08/09/2012
... Spark soon. GM has released a special labour operation, Z2399, to allow for an extensive road test and general quality assessment. The labour operation will only pay on Chevrolet Spark vehicles built prior to October 1, 2012. The operation will reimburse...
Cause of Failure - 08/22/2017
... must document on the shop copy of the job card all on-board diagnostic trouble codes (DTCs), test equipment readings, suspension alignment before/after readings, brake rotor/drum before/after readings, appropriate specifications, adjustments, circuit...
Compliance - 03/21/2017
... of a grasp on the requirements to get by, or maybe you are simply unable to stay abreast of the latest information due to the diverse amount of responsibilities you handle on a daily basis. Or you may have a good grasp of things. It is now more important...
Flush Codes on Customer Pay Job Cards - 04/17/2017
GM requires the use of the DT-45096 tool to flush and flow test the transmission oil cooler and the oil cooler pipes after the transmission is removed for repairs. The flush code must be carefully recorded on the job card and entered in the appropriate...
Reject of the Month - 12/21/2016
... replaced, the charging system was checked and no draws found. The printout from the GR8 battery tester was attached to the job card and the code was entered into the labor dependency field of the warranty transaction. The claim was accepted for payment...
Reject of the Month - 11/29/2016
... at speeds of 60 mph and higher. The dealership service technician installed the pico scope, test drove the car and found excessive tire vibration. After balancing and test driving the vehicle a second time, the vibration was still present. At that point...
Service Policy and Procedure Update Preview - 09/27/2016
... are as follows: By end of Q1: 95%; By end of Q2: 98%; By end of Q3: 100%.Reminders:GR8 battery test codes must be valid (15 digits in a 5-5-5 format) and support the replacement of the battery. Transmission flush codes - record the flow rate, temperature,...
No PQC Contact Required - 01/28/2014
... 40% NORMAUSD 0.0001/01/200912/31/99994029879Inspection/Maintenance (I/M) - Evap System Pressure Test - Emissions TestingAUSD 0.0001/01/200912/31/99994029869Inspection/Maintenance (I/M) - Complete System Set Procedure#### ...
STS Requirements - 11/25/2014
... the technician must view the seminar at www.centerlearning.com - Video On Demand and pass the test for the course. The 2014 courses are as follows:January - 10214.01DFebruary - 10214.02DMarch - 10214.03DApril - 10214.04DMay - 10214.05DJune - 10214.06DJuly...
Warranty Code - 07/29/2015
A 15-digit warranty code is generated by the EL-50313 Midtronics Battery Tester/Charger when the battery test is set up as follows: Diagnostic Mode, Out of Vehicle. On the print-out, the 19-digit code under MID INFO is not a valid warranty code. Only...
Oil Consumption - 06/02/2015
... varying rates of oil consumption are accepted as normal in all engines. Oil economy should not be tested until the vehicle has accumulated at least 5,000 miles and the oil has been changed for the first time. The bulletin contains an Oil Consumption...
Diagnostic Add Time - 06/02/2015
... documenting the steps taken to support the time paid. Technicians should name the diagnostic testing equipment used and the test results to validate the time taken. Service managers are no longer required to approve diagnostic time, but they are...
Oil Consumption - 03/01/2016
... vehicles equipped with a 2.4L engine. Technicians are instructed to verify that the ECM has the latest TIS2web calibration, inspect for obvious oil leaks, and perform the consumption test as indicated in bulletin 01-06-01-011. If the vehicle requires...
Takata Airbag Engineering Study - 07/28/2016
Certain dealers have been selected to participate in an engineering study to test and evaluate Takata front passenger airbag inflators. The purpose of the study is to obtain a statistically relevant sample of modules from certain 2007-2008 Cadillac Escalade,...
Most Common Audit Deviations - 09/25/2023
... detailed cause and correction statement supports the repairs that were performed. Test procedures/results or description of repairs not documented, missing supporting documentation to support the diagnostic test results, variable diagnosis and/or OLH...
Engine and Transmission Assembly Replacements - 09/27/2017
... replacement requires the use of the DT-45096 transmission oil cooling system flush and flow test tool to flush and flow test the oil cooler and the oil cooler pipes after the transmission is removed for repairs. The flush code must be documented on the...
Warranty Review Deviations - 03/11/2013
... of the control module that set the DTC, must be recorded on the job card. Additionally, any test results, specifications, adjustments, readings, or other indicators are to be recorded on the job card. Simply put, record every piece of information found...
Important Bulletins & Bulletin Updates - 10/31/2024
... of 10 or more days have been eliminated. Bulletin 20-NA-132 (version 10) - 12V Battery Testing and Warranty Replacement Requirements bulletin has been revised to eliminate the note stating that the GR8 was going to be sunset on October 1,...
Bulletin Updates - 02/21/2019
... most current version of the Service Policies and Procedures Manual. The update also provides the latest service management and GM authorization requirements, including the Service Management Approvals and Transaction Authorizations matrix. The bulletin...
Electrical Diagnostic Time - 07/30/2020
... time and must be clocked before repair time. But it is not just clock time that is needed; the test procedures the technician performed must be clearly documented on the job card and support the clocked time. GM has reported that many dealerships...
Reject of the Month - March 2021 - 02/25/2021
... Out - Has the technician completed an extensive repair on a vehicle which required multiple test drives, for both diagnostic and post repair verification, but the mileage out field on the job card is either blank or reports the same mileage as reported...
Reject of the Month - November 2021 - 10/26/2021
... push rod on cylinder 7 intake. Springs and other push rods looked okay. Replaced the push rod and test drove the vehicle. Found an intermittent tick/knocking noise along with 1-2 misfires on cylinder #5 when the noise occurs. Correction: Replace left...
Upcoming Changes - 04/23/2018
... 30 inspection points have been eliminated from the new PDI process, as well as the road test. As a result, the PDI Labor Time allowances on all 2019 Chevrolet, Buick, GMC, and Cadillac vehicles invoiced after March 1, 2018, will be reduced by 0.3 hours. Diagnostic...
October 2013 Recall Update - 10/01/2013
... door lock and power window switches to function intermittently or be inoperative. The dealer is to test the driver's window and door lock switches for proper operation. Depending if the switches operate properly or not, the technician is to install a...
Process in Review: Submitting Engine/Transmission Replacement Claims - 11/17/2011
... This includes the serial number off of the old unit, the replacement unit serial number, any test results/measurements/flow codes and self-authorizations necessary to submitOnce the repair is complete, PQC is again contacted with the final line totals...
GM Routed Transactions - 06/07/2010
... signatures, previous repair information, etc.), technicians (cause of failure, correction, test results, etc.), and service management (required approvals and authorizations with written reasons, etc.). Only persons in those positions can provide the...
Part Restrictions Fast Facts - 12/24/2010
... the restriction documents before attempting to order. When completing a restriction document, all test results must be recorded and communicated to PQC/TAC/ESC. Engineering will ask the technician to provide this information.PQC and engineering request...
From the Desk of a Service Manager - 01/06/2010
... the customer the reasons for the added operation Service management must visually inspect and/or test drive the vehicle, giving the requested add-on operation their approval, before any repair attempts are madeIf the FOM won't approve the added condition(s)...
GM requires the use of the DT-45096 tool to flush and flow test the transmission oil cooler and the oil cooler pipes after the transmission is removed for repairs. The flush code must be carefully recorded on the job card and entered in the appropriate...
Reject of the Month - 12/21/2016
... replaced, the charging system was checked and no draws found. The printout from the GR8 battery tester was attached to the job card and the code was entered into the labor dependency field of the warranty transaction. The claim was accepted for payment...
Reject of the Month - 11/29/2016
... at speeds of 60 mph and higher. The dealership service technician installed the pico scope, test drove the car and found excessive tire vibration. After balancing and test driving the vehicle a second time, the vibration was still present. At that point...
Service Policy and Procedure Update Preview - 09/27/2016
... are as follows: By end of Q1: 95%; By end of Q2: 98%; By end of Q3: 100%.Reminders:GR8 battery test codes must be valid (15 digits in a 5-5-5 format) and support the replacement of the battery. Transmission flush codes - record the flow rate, temperature,...
No PQC Contact Required - 01/28/2014
... 40% NORMAUSD 0.0001/01/200912/31/99994029879Inspection/Maintenance (I/M) - Evap System Pressure Test - Emissions TestingAUSD 0.0001/01/200912/31/99994029869Inspection/Maintenance (I/M) - Complete System Set Procedure#### ...
STS Requirements - 11/25/2014
... the technician must view the seminar at www.centerlearning.com - Video On Demand and pass the test for the course. The 2014 courses are as follows:January - 10214.01DFebruary - 10214.02DMarch - 10214.03DApril - 10214.04DMay - 10214.05DJune - 10214.06DJuly...
Warranty Code - 07/29/2015
A 15-digit warranty code is generated by the EL-50313 Midtronics Battery Tester/Charger when the battery test is set up as follows: Diagnostic Mode, Out of Vehicle. On the print-out, the 19-digit code under MID INFO is not a valid warranty code. Only...
Oil Consumption - 06/02/2015
... varying rates of oil consumption are accepted as normal in all engines. Oil economy should not be tested until the vehicle has accumulated at least 5,000 miles and the oil has been changed for the first time. The bulletin contains an Oil Consumption...
Diagnostic Add Time - 06/02/2015
... documenting the steps taken to support the time paid. Technicians should name the diagnostic testing equipment used and the test results to validate the time taken. Service managers are no longer required to approve diagnostic time, but they are...
Oil Consumption - 03/01/2016
... vehicles equipped with a 2.4L engine. Technicians are instructed to verify that the ECM has the latest TIS2web calibration, inspect for obvious oil leaks, and perform the consumption test as indicated in bulletin 01-06-01-011. If the vehicle requires...
Takata Airbag Engineering Study - 07/28/2016
Certain dealers have been selected to participate in an engineering study to test and evaluate Takata front passenger airbag inflators. The purpose of the study is to obtain a statistically relevant sample of modules from certain 2007-2008 Cadillac Escalade,...
Most Common Audit Deviations - 09/25/2023
... detailed cause and correction statement supports the repairs that were performed. Test procedures/results or description of repairs not documented, missing supporting documentation to support the diagnostic test results, variable diagnosis and/or OLH...
Engine and Transmission Assembly Replacements - 09/27/2017
... replacement requires the use of the DT-45096 transmission oil cooling system flush and flow test tool to flush and flow test the oil cooler and the oil cooler pipes after the transmission is removed for repairs. The flush code must be documented on the...
Warranty Review Deviations - 03/11/2013
... of the control module that set the DTC, must be recorded on the job card. Additionally, any test results, specifications, adjustments, readings, or other indicators are to be recorded on the job card. Simply put, record every piece of information found...
Important Bulletins & Bulletin Updates - 10/31/2024
... of 10 or more days have been eliminated. Bulletin 20-NA-132 (version 10) - 12V Battery Testing and Warranty Replacement Requirements bulletin has been revised to eliminate the note stating that the GR8 was going to be sunset on October 1,...
Bulletin Updates - 02/21/2019
... most current version of the Service Policies and Procedures Manual. The update also provides the latest service management and GM authorization requirements, including the Service Management Approvals and Transaction Authorizations matrix. The bulletin...
Electrical Diagnostic Time - 07/30/2020
... time and must be clocked before repair time. But it is not just clock time that is needed; the test procedures the technician performed must be clearly documented on the job card and support the clocked time. GM has reported that many dealerships...
Reject of the Month - March 2021 - 02/25/2021
... Out - Has the technician completed an extensive repair on a vehicle which required multiple test drives, for both diagnostic and post repair verification, but the mileage out field on the job card is either blank or reports the same mileage as reported...
Reject of the Month - November 2021 - 10/26/2021
... push rod on cylinder 7 intake. Springs and other push rods looked okay. Replaced the push rod and test drove the vehicle. Found an intermittent tick/knocking noise along with 1-2 misfires on cylinder #5 when the noise occurs. Correction: Replace left...
Upcoming Changes - 04/23/2018
... 30 inspection points have been eliminated from the new PDI process, as well as the road test. As a result, the PDI Labor Time allowances on all 2019 Chevrolet, Buick, GMC, and Cadillac vehicles invoiced after March 1, 2018, will be reduced by 0.3 hours. Diagnostic...
October 2013 Recall Update - 10/01/2013
... door lock and power window switches to function intermittently or be inoperative. The dealer is to test the driver's window and door lock switches for proper operation. Depending if the switches operate properly or not, the technician is to install a...
Process in Review: Submitting Engine/Transmission Replacement Claims - 11/17/2011
... This includes the serial number off of the old unit, the replacement unit serial number, any test results/measurements/flow codes and self-authorizations necessary to submitOnce the repair is complete, PQC is again contacted with the final line totals...
GM Routed Transactions - 06/07/2010
... signatures, previous repair information, etc.), technicians (cause of failure, correction, test results, etc.), and service management (required approvals and authorizations with written reasons, etc.). Only persons in those positions can provide the...
Part Restrictions Fast Facts - 12/24/2010
... the restriction documents before attempting to order. When completing a restriction document, all test results must be recorded and communicated to PQC/TAC/ESC. Engineering will ask the technician to provide this information.PQC and engineering request...
From the Desk of a Service Manager - 01/06/2010
... the customer the reasons for the added operation Service management must visually inspect and/or test drive the vehicle, giving the requested add-on operation their approval, before any repair attempts are madeIf the FOM won't approve the added condition(s)...
Missed Revenue - Executive Decision - 03/11/2010
... and recording the battery voltage, noting the before and after odometer reading with the road test, performing any special inspection items (vehicle specific) and technician and manager names/signatures.GM has established service procedures that must...
Bulletin Update - 08/23/2016
... services regardless if the odometer has been converted or IVH has been converted.Battery Testing and Warranty Replacement Requirements: Bulletin 03-06-03-004R has been updated to reflect updates to the Canadian Dealers section of the Tool Software Updates...
Open or Pending Product Field Actions on Inventory Vehicles - 11/29/2016
... to determine if the inventory vehicle has any open or pending product field actions prior to any test drives or demonstration to the prospective customer. The field action job card must be completed on or before the date the dealer is intending to sell...
Attaching a Document - 06/02/2015
... to IVH), the technician GMIN (click to view training records), Attachments (click to add or view), Test Results (click to view parts return testing results), etc. ...
What Drives The Reject Percentage At Your Dealership? - 08/21/2018
... GM review. Tip: Be sure to attach the correct document(s) for the transaction (e.g. battery test results for the appropriate VIN) that are appropriately identified (e.g. file name: job card 12345, rental invoice, or cost comparison worksheet)....
July 2024 Recall Update - 06/26/2024
... Blazer EV models. Customer Satisfaction Recall N242439340 Front Electric Drive Units Did Not Pass Testing: Dealers are advised to replace the front electric drive transmission module and reprogram the drive motor control module in certain 2024 Chevrolet...
Key Fob Warranty - 06/27/2023
... phone and then sent to the warranty administrator; however, service advisors can test the key fob using the tool prior to even creating a job card to verify the key fob belongs to that vehicle. More detailed information may be found in Bulletin 21-N...
Key Fob Warranty - 06/27/2023
... phone and then sent to the warranty administrator; however, service advisors can test the key fob using the tool prior to even creating a job card to verify the key fob belongs to that vehicle. More detailed information may be found in Bulletin 21-N...
Refrigerant Recovery and Recharge - 09/02/2015
... machine to remove what refrigerant is left in the system and fill it back up to capacity. A leak test cannot be performed unless the system is full of refrigerant. The technician notes how much refrigerant was removed (in ounces) and how much was added...
Filing and Supporting Documentation - 01/21/2015
... Worksheet, if applicableDisclosure forms, if applicableMidtronics battery warranty code and test resultsAlternative customer signature documentCourtesy transportation rental agreements and receipts for taxi, bus, fuel, etc.Invoices for non-GM parts purchasesInvoices...
Filing - 06/06/2014
... worksheetsTechnical Assistance information formsFront end alignment printoutsMidtronic battery test resultsAlternative signature documentationCourtesy transportation rental agreementsIVH printoutsGM issued authorizations and approvalsWarranty transaction...
Global Warranty - Data Entry Tips - 02/04/2010
... field may include circuit numbers, connector numbers/names, document ID from SI, area of oil leak, test measurements, diagnostic trouble codes, etc. ...
Transmission Flow Codes - 10/13/2010
... alpha/numeric code that is obtained from the J45096 transmission oil cooling system flush and flow test tool that every service agent received as an essential tool. See bulletin 02-07-30-052F for instructions on using this equipment. If your dealership...
Transmission Internal Repair Clock Time Changes - 01/19/2012
... vehicle into the stall to hoist it, transmission removal/reinstallation, coolant flush, and road test. A separate clock time is required to support OLH for any additional time needed to complete the repair. OLH starts when the technician has determined...
July 2013 Recall Update - 07/03/2013
... door module causing corrosion that could result in a short in the circuit board. Dealers are to test the driver's window and door lock switches for proper operation. If the switches operate as designed, dealers are to install a protective coating on...
Air Conditioning Recovery/Recharge Procedures - 06/19/2013
... summary code that should be noted on the job card in the technician comments. Leak test time, up to 0.2 hrs, may be claimed with air conditioning repairs and is claimed in the additional time labour field. Time greater than 0.2 to find a leak is...
September 2012 Recall Update - 08/30/2012
... calibration that may prevent necessary vehicle information from being accessed during an emission test. In the event that a customer requests reimbursement, the dealer must still perform the service procedure listed within the recall bulletin. The use...
The Cause of Failure - 06/26/2023
... words, the technician determined a specific repair was needed but how did they get there? What was tested and what were the test results? Were there on-board diagnostic trouble codes (DTCs)? What did you see or hear? Technician documentation should include...
Diagnosis Time When a Part was Ordered - 04/25/2023
... customer is returning to finalize a repair started on a previous job card (started oil consumption test, part was ordered, etc.), the concern field should contain a reference to the previous job card number. Additional variable diagnosis time is paid...
Determining Other Labor Hours Paid - 01/27/2022
... time they would like to be paid. Time spent with TAC is not eligible for OLH. Normal road test to verify repairs are part of Strategy Based Diagnostics and are not eligible for OLH unless the extenuating circumstance is documented and approved...
What's the Cause? - 06/29/2021
... words, the technician determined a specific repair was needed but how did they get there? What was tested and what were the test results? Were there on-board diagnostic trouble codes (DTCs)? What did you see or hear? Technician documentation should include...
Warranty Parts Center Paperwork - 02/27/2020
... it’s crucial that technicians list Document ID numbers that were part of the repair process, test results, diagnostic trouble codes, TAC case numbers, assembly serial numbers, and any other measurements, characteristics, or symptoms of the fault...
The Cause of Failure - 06/26/2024
... the technician determined that a specific repair was needed but how did they get there? What was tested and what were the test results? Were there on-board diagnostic trouble codes (DTCs)? What did you see or hear? Technician documentation should include...
Guidelines for Wheel Alignments - 10/25/2023
... of the component replacement labor operation. If there were caster, camber, toe adjustment, or a test drive necessary, those times are to be entered in the additional time field of the warranty transaction. If a component replacement does not list an...
March 2013 Recall Update - 03/11/2013
... corrosion resulting in a short in the circuit board. To correct the condition, dealers are to test the driver's window and door lock switches for proper operation. If the switches function properly, dealers are to install a protective coating to the...
... and recording the battery voltage, noting the before and after odometer reading with the road test, performing any special inspection items (vehicle specific) and technician and manager names/signatures.GM has established service procedures that must...
Bulletin Update - 08/23/2016
... services regardless if the odometer has been converted or IVH has been converted.Battery Testing and Warranty Replacement Requirements: Bulletin 03-06-03-004R has been updated to reflect updates to the Canadian Dealers section of the Tool Software Updates...
Open or Pending Product Field Actions on Inventory Vehicles - 11/29/2016
... to determine if the inventory vehicle has any open or pending product field actions prior to any test drives or demonstration to the prospective customer. The field action job card must be completed on or before the date the dealer is intending to sell...
Attaching a Document - 06/02/2015
... to IVH), the technician GMIN (click to view training records), Attachments (click to add or view), Test Results (click to view parts return testing results), etc. ...
What Drives The Reject Percentage At Your Dealership? - 08/21/2018
... GM review. Tip: Be sure to attach the correct document(s) for the transaction (e.g. battery test results for the appropriate VIN) that are appropriately identified (e.g. file name: job card 12345, rental invoice, or cost comparison worksheet)....
July 2024 Recall Update - 06/26/2024
... Blazer EV models. Customer Satisfaction Recall N242439340 Front Electric Drive Units Did Not Pass Testing: Dealers are advised to replace the front electric drive transmission module and reprogram the drive motor control module in certain 2024 Chevrolet...
Key Fob Warranty - 06/27/2023
... phone and then sent to the warranty administrator; however, service advisors can test the key fob using the tool prior to even creating a job card to verify the key fob belongs to that vehicle. More detailed information may be found in Bulletin 21-N...
Key Fob Warranty - 06/27/2023
... phone and then sent to the warranty administrator; however, service advisors can test the key fob using the tool prior to even creating a job card to verify the key fob belongs to that vehicle. More detailed information may be found in Bulletin 21-N...
Refrigerant Recovery and Recharge - 09/02/2015
... machine to remove what refrigerant is left in the system and fill it back up to capacity. A leak test cannot be performed unless the system is full of refrigerant. The technician notes how much refrigerant was removed (in ounces) and how much was added...
Filing and Supporting Documentation - 01/21/2015
... Worksheet, if applicableDisclosure forms, if applicableMidtronics battery warranty code and test resultsAlternative customer signature documentCourtesy transportation rental agreements and receipts for taxi, bus, fuel, etc.Invoices for non-GM parts purchasesInvoices...
Filing - 06/06/2014
... worksheetsTechnical Assistance information formsFront end alignment printoutsMidtronic battery test resultsAlternative signature documentationCourtesy transportation rental agreementsIVH printoutsGM issued authorizations and approvalsWarranty transaction...
Global Warranty - Data Entry Tips - 02/04/2010
... field may include circuit numbers, connector numbers/names, document ID from SI, area of oil leak, test measurements, diagnostic trouble codes, etc. ...
Transmission Flow Codes - 10/13/2010
... alpha/numeric code that is obtained from the J45096 transmission oil cooling system flush and flow test tool that every service agent received as an essential tool. See bulletin 02-07-30-052F for instructions on using this equipment. If your dealership...
Transmission Internal Repair Clock Time Changes - 01/19/2012
... vehicle into the stall to hoist it, transmission removal/reinstallation, coolant flush, and road test. A separate clock time is required to support OLH for any additional time needed to complete the repair. OLH starts when the technician has determined...
July 2013 Recall Update - 07/03/2013
... door module causing corrosion that could result in a short in the circuit board. Dealers are to test the driver's window and door lock switches for proper operation. If the switches operate as designed, dealers are to install a protective coating on...
Air Conditioning Recovery/Recharge Procedures - 06/19/2013
... summary code that should be noted on the job card in the technician comments. Leak test time, up to 0.2 hrs, may be claimed with air conditioning repairs and is claimed in the additional time labour field. Time greater than 0.2 to find a leak is...
September 2012 Recall Update - 08/30/2012
... calibration that may prevent necessary vehicle information from being accessed during an emission test. In the event that a customer requests reimbursement, the dealer must still perform the service procedure listed within the recall bulletin. The use...
The Cause of Failure - 06/26/2023
... words, the technician determined a specific repair was needed but how did they get there? What was tested and what were the test results? Were there on-board diagnostic trouble codes (DTCs)? What did you see or hear? Technician documentation should include...
Diagnosis Time When a Part was Ordered - 04/25/2023
... customer is returning to finalize a repair started on a previous job card (started oil consumption test, part was ordered, etc.), the concern field should contain a reference to the previous job card number. Additional variable diagnosis time is paid...
Determining Other Labor Hours Paid - 01/27/2022
... time they would like to be paid. Time spent with TAC is not eligible for OLH. Normal road test to verify repairs are part of Strategy Based Diagnostics and are not eligible for OLH unless the extenuating circumstance is documented and approved...
What's the Cause? - 06/29/2021
... words, the technician determined a specific repair was needed but how did they get there? What was tested and what were the test results? Were there on-board diagnostic trouble codes (DTCs)? What did you see or hear? Technician documentation should include...
Warranty Parts Center Paperwork - 02/27/2020
... it’s crucial that technicians list Document ID numbers that were part of the repair process, test results, diagnostic trouble codes, TAC case numbers, assembly serial numbers, and any other measurements, characteristics, or symptoms of the fault...
The Cause of Failure - 06/26/2024
... the technician determined that a specific repair was needed but how did they get there? What was tested and what were the test results? Were there on-board diagnostic trouble codes (DTCs)? What did you see or hear? Technician documentation should include...
Guidelines for Wheel Alignments - 10/25/2023
... of the component replacement labor operation. If there were caster, camber, toe adjustment, or a test drive necessary, those times are to be entered in the additional time field of the warranty transaction. If a component replacement does not list an...
March 2013 Recall Update - 03/11/2013
... corrosion resulting in a short in the circuit board. To correct the condition, dealers are to test the driver's window and door lock switches for proper operation. If the switches function properly, dealers are to install a protective coating to the...
December 2013 Recall Update - 12/09/2013
... fluid level and add fluid, if necessary. If fluid is necessary, technicians are to road test the vehicle, listening for rear axle noise. If a whine, gear or bearing noise is present, the rear differential assembly requires replacement. The recall program...
A Pending Debit - 12/15/2011
... representative. If you find a request in pending debit, the reason will be stated in Parts Return Testing Results. Select the arrow to the left of the pending debit wording in the Notification Box on the Global Warranty homepage to see these results....
Basic Documentation - 01/19/2011
... The cause statement describes the point of failure, the results of the failure, measurements, test results, etc. The correction statement documents what was repaired or replaced. Other Labour Time: A request for OLT must be supported by technician...
One Labour Operation or Two? - 05/12/2010
... A/C on; message center said to turn off A/C.Cause: Fan not operating properly, warped.Correction: Test and found cooling fan and controller open. Replaced fan assembly and controller.A line was added to the job card later that stated:Complaint: Technician...
Consequential Damage - 06/27/2016
... they need pre-approval. Written documentation that clearly states the cause of failure, including test results and other detailed information, has not changed so, as always, make sure the cause of failure and the corrections made are perfectly clear...
Required Operating Procedures - 04/08/2016
... The technician is responsible for documenting the cause statement which must include all DTC's, test equipment readings, alignment specs, brake rotor/drum readings, specs, adjustments, circuit numbers, descriptive locations and indicators. All tech documentation...
Job Card Systems - 09/25/2023
... to documenting the cause of failure and correction, technicians are also required to print test results such as battery slips, A/C slips, and program code slips, etc. These slips must be eventually attached to the job card, so it is imperative that there...
Service Technical Bulletin Updates - 05/30/2024
... ID and grid location should be documented on the repair order by the technician. The 12V Battery Testing and Warranty Replacement Requirements Bulletin, 20-NA-132 (Version 9) has been updated to include the 2025MY and BrightDrop vehicles. The following...
Reject of the Month - Error code 111 - 12/19/2018
... the technician replaced both valve cover gaskets. The coolant and oil was also refilled prior to test driving the vehicle. The job card was closed with the valve cover gasket labor operation and the gasket indicated as the failed part. The warranty...
Reject of the Month - 01/03/2020
... documentation of the cause of failure (including on-board diagnostic trouble codes, test equipment readings, specifications, circuit numbers, etc), and the technician’s documentation of the steps taken to correct the customer’s concern in...
Required Job Card Information - 12/29/2020
... be doing as they are the last people in the vehicle. Even if the mileage did not change because test driving the vehicle was not necessary, there always needs to be an ending mileage recorded on the job card. ...
November 2021 Recall Update - 10/26/2021
... vehicles are included in the recall population. The ECM in the involved vehicle may not respond to test tools with the correct CVN. Dealers are instructed to reprogram the ECM with corrected software. Certain 2018 model year Chevrolet Equinox and Traverse...
R-1234yf and Missed Revenue - 08/22/2022
... amount. As a best practice, educate the technician on the importance of including both test slips with the warranty transaction to support the expense associated with the refrigerant as well as the additional time allowed with the transaction to...
Reject of the Month - June 2022 - 05/25/2022
... To complete the repair the coolant was topped off, oil and filter changed, codes cleared, and test driven. The transaction was closed with the labor operation for the camshaft with 19.9 total labor hours, which included 1.2 hours to recover and...
Reject of the Month - Error code 903 - 11/29/2018
... late October for a concern with a shudder/vibration when accelerating over 30 mph. The technician test drove the vehicle and determined that the cause was a TCC shudder. Since the technician had experienced this scenario multiple times with different...
High Frequency Labor Operations - 11/29/2018
... Comparative Analytics points. A number one ranking, the highest total points, creates the greatest risk associated with being out of line and landing in an Observation Period. This article is about only Labor Operation Frequency and Cost. The Labor...
August 2016 Recall Update - 07/28/2016
... to inspect the ignition and start switch housing for proper operation. While performing the test, if the key is able to be removed at any point with the vehicle in any gear other than park, the ignition and start switch housing will require replacement....
Required Operating Procedures - 06/27/2016
... - 2017 vehicles requires routing the transaction to the WSC, along with attaching the midtronics test results. The Frequently Asked Questions, a section that perhaps is missed because it is at the very bottom of the bulletin, does a good job of...
July 2016 Recall Update - 06/27/2016
... section. Special Coverage 24280: Transmission Control Module Reports VIN During I/M Test: The special coverage affects certain 2016 Chevrolet Express and GMC Savana vehicles equipped with gas engine and 6-speed automatic transmission. Approximately...
Reject of the Month - 09/27/2017
... and if necessary, adjust the alignment of the power sliding door, adjust the door striker, test the door for correct operation, and replace the sliding door front edge guard weatherstrip. The technician’s comments on the job card simply stated,...
Reflections for the Year and Years Past - 12/09/2013
... few significant updates. An announcement was made supporting the upcoming expansion of the battery test code from 10 to 15 digits. Software updates must have taken place by December 1. The Policy Repair Guidelines were updated with the term mandatory...
Merry Christmas from jlwarranty - 12/01/2021
... Pre-Repair Authorization, Empowerment, and the Policy Evaluation Tool, just to name a few. The latest warranty tips and tools were also available throughout the year within the Members Area, including the Powertrain Coverage Look Up, Recall and Special...
Merry Christmas from jlwarranty - 11/29/2023
... with Dealer Empowerment, SAVI/Dongle Scans and Diagnosis/ST/OLH, just to name a few. The latest warranty tips and tools were also available throughout the year within the online Warranty Community, including Recall and Special Coverage Searches, Warranty...
Add on Repairs - 04/25/2023
... explanation must specifically describe what was seen or verified upon inspection or road test. Multiple additional concerns must each contain the approval. The service manager, service advisor, or any non-technical service department employee may add...
Requesting a Labor Rate Increase - 01/24/2023
... rates charged by other same line/make dealers in their geographical area and must pass a test of reasonableness. Both Option A and Option C require a manual process to request an increase. Option C offers a warranty labor rate under a three-year contract...
... fluid level and add fluid, if necessary. If fluid is necessary, technicians are to road test the vehicle, listening for rear axle noise. If a whine, gear or bearing noise is present, the rear differential assembly requires replacement. The recall program...
A Pending Debit - 12/15/2011
... representative. If you find a request in pending debit, the reason will be stated in Parts Return Testing Results. Select the arrow to the left of the pending debit wording in the Notification Box on the Global Warranty homepage to see these results....
Basic Documentation - 01/19/2011
... The cause statement describes the point of failure, the results of the failure, measurements, test results, etc. The correction statement documents what was repaired or replaced. Other Labour Time: A request for OLT must be supported by technician...
One Labour Operation or Two? - 05/12/2010
... A/C on; message center said to turn off A/C.Cause: Fan not operating properly, warped.Correction: Test and found cooling fan and controller open. Replaced fan assembly and controller.A line was added to the job card later that stated:Complaint: Technician...
Consequential Damage - 06/27/2016
... they need pre-approval. Written documentation that clearly states the cause of failure, including test results and other detailed information, has not changed so, as always, make sure the cause of failure and the corrections made are perfectly clear...
Required Operating Procedures - 04/08/2016
... The technician is responsible for documenting the cause statement which must include all DTC's, test equipment readings, alignment specs, brake rotor/drum readings, specs, adjustments, circuit numbers, descriptive locations and indicators. All tech documentation...
Job Card Systems - 09/25/2023
... to documenting the cause of failure and correction, technicians are also required to print test results such as battery slips, A/C slips, and program code slips, etc. These slips must be eventually attached to the job card, so it is imperative that there...
Service Technical Bulletin Updates - 05/30/2024
... ID and grid location should be documented on the repair order by the technician. The 12V Battery Testing and Warranty Replacement Requirements Bulletin, 20-NA-132 (Version 9) has been updated to include the 2025MY and BrightDrop vehicles. The following...
Reject of the Month - Error code 111 - 12/19/2018
... the technician replaced both valve cover gaskets. The coolant and oil was also refilled prior to test driving the vehicle. The job card was closed with the valve cover gasket labor operation and the gasket indicated as the failed part. The warranty...
Reject of the Month - 01/03/2020
... documentation of the cause of failure (including on-board diagnostic trouble codes, test equipment readings, specifications, circuit numbers, etc), and the technician’s documentation of the steps taken to correct the customer’s concern in...
Required Job Card Information - 12/29/2020
... be doing as they are the last people in the vehicle. Even if the mileage did not change because test driving the vehicle was not necessary, there always needs to be an ending mileage recorded on the job card. ...
November 2021 Recall Update - 10/26/2021
... vehicles are included in the recall population. The ECM in the involved vehicle may not respond to test tools with the correct CVN. Dealers are instructed to reprogram the ECM with corrected software. Certain 2018 model year Chevrolet Equinox and Traverse...
R-1234yf and Missed Revenue - 08/22/2022
... amount. As a best practice, educate the technician on the importance of including both test slips with the warranty transaction to support the expense associated with the refrigerant as well as the additional time allowed with the transaction to...
Reject of the Month - June 2022 - 05/25/2022
... To complete the repair the coolant was topped off, oil and filter changed, codes cleared, and test driven. The transaction was closed with the labor operation for the camshaft with 19.9 total labor hours, which included 1.2 hours to recover and...
Reject of the Month - Error code 903 - 11/29/2018
... late October for a concern with a shudder/vibration when accelerating over 30 mph. The technician test drove the vehicle and determined that the cause was a TCC shudder. Since the technician had experienced this scenario multiple times with different...
High Frequency Labor Operations - 11/29/2018
... Comparative Analytics points. A number one ranking, the highest total points, creates the greatest risk associated with being out of line and landing in an Observation Period. This article is about only Labor Operation Frequency and Cost. The Labor...
August 2016 Recall Update - 07/28/2016
... to inspect the ignition and start switch housing for proper operation. While performing the test, if the key is able to be removed at any point with the vehicle in any gear other than park, the ignition and start switch housing will require replacement....
Required Operating Procedures - 06/27/2016
... - 2017 vehicles requires routing the transaction to the WSC, along with attaching the midtronics test results. The Frequently Asked Questions, a section that perhaps is missed because it is at the very bottom of the bulletin, does a good job of...
July 2016 Recall Update - 06/27/2016
... section. Special Coverage 24280: Transmission Control Module Reports VIN During I/M Test: The special coverage affects certain 2016 Chevrolet Express and GMC Savana vehicles equipped with gas engine and 6-speed automatic transmission. Approximately...
Reject of the Month - 09/27/2017
... and if necessary, adjust the alignment of the power sliding door, adjust the door striker, test the door for correct operation, and replace the sliding door front edge guard weatherstrip. The technician’s comments on the job card simply stated,...
Reflections for the Year and Years Past - 12/09/2013
... few significant updates. An announcement was made supporting the upcoming expansion of the battery test code from 10 to 15 digits. Software updates must have taken place by December 1. The Policy Repair Guidelines were updated with the term mandatory...
Merry Christmas from jlwarranty - 12/01/2021
... Pre-Repair Authorization, Empowerment, and the Policy Evaluation Tool, just to name a few. The latest warranty tips and tools were also available throughout the year within the Members Area, including the Powertrain Coverage Look Up, Recall and Special...
Merry Christmas from jlwarranty - 11/29/2023
... with Dealer Empowerment, SAVI/Dongle Scans and Diagnosis/ST/OLH, just to name a few. The latest warranty tips and tools were also available throughout the year within the online Warranty Community, including Recall and Special Coverage Searches, Warranty...
Add on Repairs - 04/25/2023
... explanation must specifically describe what was seen or verified upon inspection or road test. Multiple additional concerns must each contain the approval. The service manager, service advisor, or any non-technical service department employee may add...
Requesting a Labor Rate Increase - 01/24/2023
... rates charged by other same line/make dealers in their geographical area and must pass a test of reasonableness. Both Option A and Option C require a manual process to request an increase. Option C offers a warranty labor rate under a three-year contract...
Bulletin Updates - 04/29/2021
... Expense (0600005) must be approved by service management. Bulletin 20NA132-02 Battery Testing and Warranty Replacement Requirements: The recent update provides multiple additional details pertaining to battery policies as well as inclusion of the...
Technician Clock Time for the Repair Process & Repair Documentation - 02/25/2021
... should be written out in the story. It is not enough to just list the number. The actual tests performed, test results, and steps followed must be detailed in the cause field of the transaction. Variable diagnosis time does not require service...
Diagnostic Time - 07/30/2019
... We recommend that technicians state the diagnostic equipment used by name and include any and all test results. Warranty administrators should question clock times that don’t have good, technician written, supporting documentation. If the...
Reject of the Month - 02/27/2020
... cause documentation should include all relevant observations and is not limited to: DTCs, test equipment readings, alignment specs, brake rotor/drum specs, adjustments, circuit numbers, locations, and indicators. All diagnostic time claimed must be substantiated...
Damage that is not Considered Transportation Damage - 07/30/2020
... interior damage other than the driver area (excluding vandalism). Battery charge and test/replace as a result of failure. Out of fuel conditions including the towing and diagnosis of such condition. Warranty failures, i.e. electric fuel pump inoperative,...
Reject of the Month - July 2024 - 06/26/2024
... job 1, the repairing technician found that the battery was not holding a charge. A battery test was completed with a battery fail result. Diagnosis with job 2 identified a DTC and an open circuit in the solenoid. The ECM would not command the solenoid...
Reject of the Month - January 2024 - 12/26/2023
... pressure and required replacement. After replacing the tank, the technician ran the DEF quality test, which failed. It was determined that the tank required replacement a second time. The original job card was closed as customer pay and a new part...
Start the Year Off Strong - 12/26/2023
... in the New Year, specifically when it comes to submitting transactions for review. For the fastest and most efficient submission process, take the following tips into consideration when submitting with GM Authorization for review. Analyze all error...
Merry Christmas from jlwarranty - 12/05/2024
... Courtesy Transportation, Roadside Assistance and SAVI/Dongle Scans, just to name a few. The latest warranty tips and tools were also available throughout the year within the Members Area, including Recall and Special Coverage Searches, Warranty Help...
Reject of the Month - August 2024 - 07/30/2024
... intake and upper/lower radiator hoses. All fluids were adjusted as needed and the vehicle was test driven. The job card was closed with the appropriate labor operation for engine replacement and the transaction submitted with GM Authorization for approval....
Reject of the Month - 10/24/2017
... missing, therefore causing the service tire monitoring system light to come on during the road test. To prepare the vehicle for repurchase, the sensors were installed. Again, the transaction was rejected with comments stating that the sensors do not...
Add On Repair Documentation Reminders - 09/27/2017
... or initials, must specifically describe what he/she saw or verified upon inspection or road test. Multiple additional concerns must each contain this approval. The date and time the customer provided permission to do the repair must also be documented...
Process Changes to the WPC Program - 01/23/2017
... of compliancy include documenting the root cause of failure, including document ID numbers, test results, diagnostic trouble codes, TAC case numbers, assembly serial numbers, and any other measurements. A debit can be appealed. If a service agent...
Unique Policy Evaluation Tool Cases - 08/29/2024
... tool results using the online pre-approval process. Diagnostics, such as an oil consumption test, that started prior to the expiration of warranty. Documentation should support dates and/or mileage of warranty eligibility. Repeat part failures...
New Year, New Compliance Initiative - 12/26/2023
... as well as specifically describe what the service manager saw or verified upon inspection or road test. The add on line may then be added to the front of the job card with the other customer concerns. The customer must be contacted prior to work being...
Technician Accounting of Labor Time - 01/29/2024
... inefficiency, time spent on the phone with the Technical Assistance Center, and/or normal road test time to verify repairs may not be claimed as diagnosis time or OLH. Any diagnosis time that goes beyond the published diagnosis time allowance is...
Job Card Write-Up and Final Closeout - 05/26/2021
... customer is returning to finalize a repair started on a previous job card (started oil consumption test, part was ordered, etc.), the concern field should contain a reference to the previous job card number. Reminder: In cases where a part was ordered...
New Technician Add Times for Transmission Repairs - 05/26/2021
... may claim up to the allowable labor hours depending on actual time to perform diagnosis, i.e., test drive, pressure tests, GDS2 diagnostics, etc. Cleaning and Inspection – 0.0-2.0 hr. You may claim up to the allowable labor hours depending on...
Reject of the Month - March 2023 - 02/28/2023
... a jerking feeling in the vehicle when accelerating slowly from a stop. The technician test drove the vehicle and felt a shudder when shifting to 3 & 4 gears only at normal driving, light throttle. There were no codes stored. The technician...
Customer Concern Verification Sheets - 08/22/2022
... do not understand the importance of their input and think that the technicians can do a scan or a test that will direct them right to the customer’s problem. Using these worksheets does help technicians; sometimes a great deal. Engaging your...
Enhancements - 10/28/2022
... Excel Spreadsheet by clicking the spreadsheet icon after opening the report in GWM. Battery test warranty codes are now validated at time of transaction submission vs after submission on the back end by GM. The new, enhanced process of validating...
February 2022 Recall Update - 01/27/2022
... equipped with a 2.5L 4 cyl gas engine may have a condition in which the ECM may not respond to test tools with the correct Calibration Verification Number (CVN). Dealers are instructed to program the ECM with corrected to software. Safety Recall...
Add-On Concern - Service Manager Verification - 02/17/2017
... must specifically describe what the service manager saw or verified upon inspection or road test. There is more to an add-on than simply performing the repair. Ensure that all key aspects of the process are being met, each and every time. ...
Recalls and Supporting Documentation - 12/21/2016
... true for a field service action. The technician is responsible for documenting all DTCs, test equipment readings, alignment readings, specifications, adjustments, as well as any and all relevant observations on the job card. This supporting documentation...
Attaching A Document - 05/22/2017
... to IVH), the technician GMIN (click to view training records), Attachments (click to add or view), Test Results (click to view parts return testing results), etc....
... Expense (0600005) must be approved by service management. Bulletin 20NA132-02 Battery Testing and Warranty Replacement Requirements: The recent update provides multiple additional details pertaining to battery policies as well as inclusion of the...
Technician Clock Time for the Repair Process & Repair Documentation - 02/25/2021
... should be written out in the story. It is not enough to just list the number. The actual tests performed, test results, and steps followed must be detailed in the cause field of the transaction. Variable diagnosis time does not require service...
Diagnostic Time - 07/30/2019
... We recommend that technicians state the diagnostic equipment used by name and include any and all test results. Warranty administrators should question clock times that don’t have good, technician written, supporting documentation. If the...
Reject of the Month - 02/27/2020
... cause documentation should include all relevant observations and is not limited to: DTCs, test equipment readings, alignment specs, brake rotor/drum specs, adjustments, circuit numbers, locations, and indicators. All diagnostic time claimed must be substantiated...
Damage that is not Considered Transportation Damage - 07/30/2020
... interior damage other than the driver area (excluding vandalism). Battery charge and test/replace as a result of failure. Out of fuel conditions including the towing and diagnosis of such condition. Warranty failures, i.e. electric fuel pump inoperative,...
Reject of the Month - July 2024 - 06/26/2024
... job 1, the repairing technician found that the battery was not holding a charge. A battery test was completed with a battery fail result. Diagnosis with job 2 identified a DTC and an open circuit in the solenoid. The ECM would not command the solenoid...
Reject of the Month - January 2024 - 12/26/2023
... pressure and required replacement. After replacing the tank, the technician ran the DEF quality test, which failed. It was determined that the tank required replacement a second time. The original job card was closed as customer pay and a new part...
Start the Year Off Strong - 12/26/2023
... in the New Year, specifically when it comes to submitting transactions for review. For the fastest and most efficient submission process, take the following tips into consideration when submitting with GM Authorization for review. Analyze all error...
Merry Christmas from jlwarranty - 12/05/2024
... Courtesy Transportation, Roadside Assistance and SAVI/Dongle Scans, just to name a few. The latest warranty tips and tools were also available throughout the year within the Members Area, including Recall and Special Coverage Searches, Warranty Help...
Reject of the Month - August 2024 - 07/30/2024
... intake and upper/lower radiator hoses. All fluids were adjusted as needed and the vehicle was test driven. The job card was closed with the appropriate labor operation for engine replacement and the transaction submitted with GM Authorization for approval....
Reject of the Month - 10/24/2017
... missing, therefore causing the service tire monitoring system light to come on during the road test. To prepare the vehicle for repurchase, the sensors were installed. Again, the transaction was rejected with comments stating that the sensors do not...
Add On Repair Documentation Reminders - 09/27/2017
... or initials, must specifically describe what he/she saw or verified upon inspection or road test. Multiple additional concerns must each contain this approval. The date and time the customer provided permission to do the repair must also be documented...
Process Changes to the WPC Program - 01/23/2017
... of compliancy include documenting the root cause of failure, including document ID numbers, test results, diagnostic trouble codes, TAC case numbers, assembly serial numbers, and any other measurements. A debit can be appealed. If a service agent...
Unique Policy Evaluation Tool Cases - 08/29/2024
... tool results using the online pre-approval process. Diagnostics, such as an oil consumption test, that started prior to the expiration of warranty. Documentation should support dates and/or mileage of warranty eligibility. Repeat part failures...
New Year, New Compliance Initiative - 12/26/2023
... as well as specifically describe what the service manager saw or verified upon inspection or road test. The add on line may then be added to the front of the job card with the other customer concerns. The customer must be contacted prior to work being...
Technician Accounting of Labor Time - 01/29/2024
... inefficiency, time spent on the phone with the Technical Assistance Center, and/or normal road test time to verify repairs may not be claimed as diagnosis time or OLH. Any diagnosis time that goes beyond the published diagnosis time allowance is...
Job Card Write-Up and Final Closeout - 05/26/2021
... customer is returning to finalize a repair started on a previous job card (started oil consumption test, part was ordered, etc.), the concern field should contain a reference to the previous job card number. Reminder: In cases where a part was ordered...
New Technician Add Times for Transmission Repairs - 05/26/2021
... may claim up to the allowable labor hours depending on actual time to perform diagnosis, i.e., test drive, pressure tests, GDS2 diagnostics, etc. Cleaning and Inspection – 0.0-2.0 hr. You may claim up to the allowable labor hours depending on...
Reject of the Month - March 2023 - 02/28/2023
... a jerking feeling in the vehicle when accelerating slowly from a stop. The technician test drove the vehicle and felt a shudder when shifting to 3 & 4 gears only at normal driving, light throttle. There were no codes stored. The technician...
Customer Concern Verification Sheets - 08/22/2022
... do not understand the importance of their input and think that the technicians can do a scan or a test that will direct them right to the customer’s problem. Using these worksheets does help technicians; sometimes a great deal. Engaging your...
Enhancements - 10/28/2022
... Excel Spreadsheet by clicking the spreadsheet icon after opening the report in GWM. Battery test warranty codes are now validated at time of transaction submission vs after submission on the back end by GM. The new, enhanced process of validating...
February 2022 Recall Update - 01/27/2022
... equipped with a 2.5L 4 cyl gas engine may have a condition in which the ECM may not respond to test tools with the correct Calibration Verification Number (CVN). Dealers are instructed to program the ECM with corrected to software. Safety Recall...
Add-On Concern - Service Manager Verification - 02/17/2017
... must specifically describe what the service manager saw or verified upon inspection or road test. There is more to an add-on than simply performing the repair. Ensure that all key aspects of the process are being met, each and every time. ...
Recalls and Supporting Documentation - 12/21/2016
... true for a field service action. The technician is responsible for documenting all DTCs, test equipment readings, alignment readings, specifications, adjustments, as well as any and all relevant observations on the job card. This supporting documentation...
Attaching A Document - 05/22/2017
... to IVH), the technician GMIN (click to view training records), Attachments (click to add or view), Test Results (click to view parts return testing results), etc....
Mail Out Review Trends - 04/17/2017
... explanation must specifically describe what was seen or verified upon inspection or road test. In addition to the service manager’s involvement in the add on repair process (inspection, verification, authorization), the customer must be contacted...
August 2015 Recall Update - 07/29/2015
... consumption due to piston ring repair. Technicians are instructed to perform an oil consumption test to determine if the pistons and rings must be replaced. If the rate of consumption is greater than 1 quart of oil every 2,000 miles the pistons and rings...
What Really Needs to be Printed? - 12/24/2010
... and maintained in the vehicle history file, e.g., warranty codes for SPS reprogramming, Midtronics test results, alignment specifications, bulletins, IVH, recall bulletins etc. Another method of decreasing paper use at the dealership may be to investigate...
October 2021 Recall Update - 10/01/2021
... drain plug on the rear differential may not be torqued to the target specification. Dealers must test drive/inspect for noise and top off fluid. Dealers will replace the differential carrier assembly if necessary. There are 5 vehicles involved in the...
Policies and Procedures 2021 - 03/22/2021
... should contain a reference to the previous job card number. Examples include an oil consumption test or a part was ordered. The technician’s cause of failure must include a brief description of the steps taken by the technician to determine the...
Reject of the Month - August 2020 - 07/30/2020
... for the refrigerant used with the condenser repair is as follows: The Recovery and Charge test slips showed the amount recovered of 0.278 kg and charged 0.820 kg for a difference of 0.542 kg (542 grams). 542 grams divided by 10 equals a refrigerant quantity...
Variable Diagnostic Time - 08/27/2019
... connection at front camera, found loose camera mounting. Remount camera, check connection, and re-test drive. Perform re-calibration. Scenario #2: 0.3 Hours Diagnosis Time: Will not start. Found battery had bad cell. Replaced battery. Scenario #3:...
WPC Parts Return Program - 12/19/2018
... supporting documentation regarding the root cause of failure (e.g. document id numbers, test results, DTCs, TAC case numbers, measurements, serial numbers, etc) The shop copy of the job card is not compliant to GM Policies and Procedures Customer...
Supporting Documentation - 01/29/2024
... made by E-XTEQ or Midtronics GR8 (or other GM approved equipment) battery warranty code and Test Report Printout Alternative customer signature document Courtesy transportation rental agreements and receipts for taxi, bus, fuel, etc. Invoices for all...
Customer Concern Verification Sheets - 12/05/2024
... do not understand the importance of their input and think that the technicians can do a scan or a test that will direct them right to the problem. Using these worksheets does help technicians, sometimes a great deal. Engaging your customer in getting...
June 2017 Recall Update - 05/22/2017
... oil consumption due to piston ring wear. Dealers are instructed to perform an oil consumption test and install new pistons and rings. Involved vehicles are covered for a period of 7 years and 6 months or 120,000 miles. Customer Satisfaction Program...
Filing and Supporting Documentation - 01/22/2018
... printouts Cost Comparison Worksheet Disclosure Form Midtronics GR8 battery Warranty Code and Test Report Printout Alternative customer signature document Courtesy transportation rental agreements and receipts for taxi, bus, fuel, etc Invoices for...
The Warranty Shop Copy - 01/23/2017
... and Procedures. The shop copy is typically where the following items are attached: Battery GR8 test codes Tow bills Rental agreements Alignment specifications Peel and stick flag sheets Sublet invoices Technical Assistance forms Parts expediting invoices Original...
December 2016 Recall Update - 11/29/2016
... proper operation. The ignition and start switch housing will need to be replaced if, during the test, the key is able to be removed at any point while the vehicle is in any gear other than park. The recall affects certain Buick, Chevrolet, and GMC m...
Submitting a Transportation Transaction - 07/01/2014
... the labour operations used for a warranty tire replacement. A battery that fails the charge and test procedures should be replaced and filed as a warranty transaction. The transaction will require H-routing because the mileage on the vehicle will be...
... explanation must specifically describe what was seen or verified upon inspection or road test. In addition to the service manager’s involvement in the add on repair process (inspection, verification, authorization), the customer must be contacted...
August 2015 Recall Update - 07/29/2015
... consumption due to piston ring repair. Technicians are instructed to perform an oil consumption test to determine if the pistons and rings must be replaced. If the rate of consumption is greater than 1 quart of oil every 2,000 miles the pistons and rings...
What Really Needs to be Printed? - 12/24/2010
... and maintained in the vehicle history file, e.g., warranty codes for SPS reprogramming, Midtronics test results, alignment specifications, bulletins, IVH, recall bulletins etc. Another method of decreasing paper use at the dealership may be to investigate...
October 2021 Recall Update - 10/01/2021
... drain plug on the rear differential may not be torqued to the target specification. Dealers must test drive/inspect for noise and top off fluid. Dealers will replace the differential carrier assembly if necessary. There are 5 vehicles involved in the...
Policies and Procedures 2021 - 03/22/2021
... should contain a reference to the previous job card number. Examples include an oil consumption test or a part was ordered. The technician’s cause of failure must include a brief description of the steps taken by the technician to determine the...
Reject of the Month - August 2020 - 07/30/2020
... for the refrigerant used with the condenser repair is as follows: The Recovery and Charge test slips showed the amount recovered of 0.278 kg and charged 0.820 kg for a difference of 0.542 kg (542 grams). 542 grams divided by 10 equals a refrigerant quantity...
Variable Diagnostic Time - 08/27/2019
... connection at front camera, found loose camera mounting. Remount camera, check connection, and re-test drive. Perform re-calibration. Scenario #2: 0.3 Hours Diagnosis Time: Will not start. Found battery had bad cell. Replaced battery. Scenario #3:...
WPC Parts Return Program - 12/19/2018
... supporting documentation regarding the root cause of failure (e.g. document id numbers, test results, DTCs, TAC case numbers, measurements, serial numbers, etc) The shop copy of the job card is not compliant to GM Policies and Procedures Customer...
Supporting Documentation - 01/29/2024
... made by E-XTEQ or Midtronics GR8 (or other GM approved equipment) battery warranty code and Test Report Printout Alternative customer signature document Courtesy transportation rental agreements and receipts for taxi, bus, fuel, etc. Invoices for all...
Customer Concern Verification Sheets - 12/05/2024
... do not understand the importance of their input and think that the technicians can do a scan or a test that will direct them right to the problem. Using these worksheets does help technicians, sometimes a great deal. Engaging your customer in getting...
June 2017 Recall Update - 05/22/2017
... oil consumption due to piston ring wear. Dealers are instructed to perform an oil consumption test and install new pistons and rings. Involved vehicles are covered for a period of 7 years and 6 months or 120,000 miles. Customer Satisfaction Program...
Filing and Supporting Documentation - 01/22/2018
... printouts Cost Comparison Worksheet Disclosure Form Midtronics GR8 battery Warranty Code and Test Report Printout Alternative customer signature document Courtesy transportation rental agreements and receipts for taxi, bus, fuel, etc Invoices for...
The Warranty Shop Copy - 01/23/2017
... and Procedures. The shop copy is typically where the following items are attached: Battery GR8 test codes Tow bills Rental agreements Alignment specifications Peel and stick flag sheets Sublet invoices Technical Assistance forms Parts expediting invoices Original...
December 2016 Recall Update - 11/29/2016
... proper operation. The ignition and start switch housing will need to be replaced if, during the test, the key is able to be removed at any point while the vehicle is in any gear other than park. The recall affects certain Buick, Chevrolet, and GMC m...
Submitting a Transportation Transaction - 07/01/2014
... the labour operations used for a warranty tire replacement. A battery that fails the charge and test procedures should be replaced and filed as a warranty transaction. The transaction will require H-routing because the mileage on the vehicle will be...
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Results found: 252
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What Would You Do? - 04/24 - 03/23/2024
A job card was written at 12:00 pm for a new vehicle inventory unit, 2024 Buick Enclave, to test the battery as the vehicle had to be jumped. The technician tested the battery, noted that it failed the test and replaced the battery. Service management...
Service Bay Test - 01/22/2024
HiI know I had asked this question a while ago but still haven't figured out the best LOP to use. Has anyone else had to claim this? I know someone had mentioned before about using the diesel particulate filter lop with OLH. Would love to hear what others ...
test your knowledge quiz for July - 07/16/2018
I got a question wrong on the July quiz because I trusted the answer on the test your knowledge page at the back of the newsletter instead of double checking the answer in the article. MY BAD....hope this doesn't happen to anyone else. It says the...
september test your knowledge quiz - 09/05/2019
I got two answers wrong on the quiz. I feel my answers were correct. Parts expediting costs, freight charges or the price difference between the cost of the part and what the other dealer charged is reimbursed from the part expedite not from freight ...
Service Bay Test Labor Op? - 02/22/2022
I've had 2 separate repairs where the tech performed Reductant System Malfunction Service Bay Test. Explanation of this is on doc 5190537. I am wondering if anyone else has had this and what labor op you used. The only thing I can come up with is CCND....
road test - 10/09/2007
Per P&P article 1.6.2.m "OLH cannot be considered for road test time and phone time with Technical Assistance." We have in the past claimed OLH for EXTENDED (more than normal) road testing or driving, and EXTENDED time on the phone with TAC for a difficult...
A/C SYSTEM LEAK TEST REMINDER - 05/27/2008
Just a reminder that beginning with 2002 models, fluorescent dye is added at the factory. Dealers can add .2 to regular labor hours to the failed component labor operation, if an A/C leak was performed. Can only charge for dye if the A/C system is flushed ...
Re: A/C SYSTEM LEAK TEST REMINDER - 05/28/2008
Thanks for the refresher!
Re: A/C SYSTEM LEAK TEST REMINDER - 05/28/2008
THANK YOU FOR THE MUCH NEEDED REMINDER. I PRINTED IT AND GAVE IT TO ALL MY TECHS. THANKS
PIP4364. Fuel Composition test for P0172 - 08/14/2008
Looking for a labor op for this operation. Tech required to test fuel composition, drain and fill with fresh fuel, reset fuel compostion sensor and test drive. I can't find a lab op or a part number or a location for a fuel composition sensor! Anyone...
Re: PIP4364. Fuel Composition test for P0172 - 08/14/2008
Brian, There is not an actual "sensor" like I also thought when I first ran into this. When I talked to the tech it is actually resetting the PCM parameters so I used J6354 as a closest to labor op. Since we now have the requirement for the reprogram ...
Re: PIP4364. Fuel Composition test for P0172 - 08/15/2008
Thanks Mark, Kinda' what I thought. I'll H route with comments, Brian
MOE TEST ON GM TRAINING - 09/09/2008
QUESTION: THE _________ IS AN ARTIFICIAL INTELLIGENCE TOOL BASED ON COMPLEX DECISION-MAKING SOFTWARE THAT WILL ANALYZE DEALERSHIP INFORMATION AND SUGGEST AREAS TO INVESTIGATE FOR IMPROVEMENTS. A) DEALER CONSULTANT EXPERT SYSTEM (DCES) B) RETAIL OPERATING ...
Re: MOE TEST ON GM TRAINING - 09/11/2008
[quote] Radley Chevrolet Gals: QUESTION: THE _________ IS AN ARTIFICIAL INTELLIGENCE TOOL BASED ON COMPLEX DECISION-MAKING SOFTWARE THAT WILL ANALYZE DEALERSHIP INFORMATION AND SUGGEST AREAS TO INVESTIGATE FOR IMPROVEMENTS. A) DEALER CONSULTANT EXPERT ...
Re: MOE TEST ON GM TRAINING - 09/11/2008
I'd go with B, based on the course I took on ROS. Brian
Re: MOE TEST ON GM TRAINING - 09/11/2008
The answer should be B
Re: MOE TEST ON GM TRAINING - 09/15/2008
WE FOUND THE ANSWER TO BE (A)- DCES. OUR SERVICE MANAGER WITH HELP OF REP FROM GM FOUND THE ANSWER. I AM NOT SURE WHERE. WE ANSWERED DCES AND IT WAS CORRECT.
Re: MOE TEST ON GM TRAINING - 09/18/2008
lol I got the answer from my Svc Mgr on a guess and it was incorrect. Do not answer CADAT. I don't think it's ROS because ROS is a collection of best practices...
GM MOE Test Question - 04/30/2009
Anyone know the answer or care to take a guess? I found this confusing. When you encounter a/an ___________ in the GM Service Manual, you will be asked to take a necessary action or NOT to take a prohibited action. O CAUTION O IMPORTANT O NOTICE O ...
Re: GM MOE Test Question - 05/01/2009
DUMB QUESTION:: WHAT IS A GM MOE TEST?? I'VE NEVER HEARD OF IT.
Re: GM MOE Test Question - 05/04/2009
I beleive the answer is important.
Re: GM MOE Test Question - 05/04/2009
Becky, "Mark of Excellence" Test. It is optional and your dealer has to sign you up for it. You can earn rewards based on your score. Christalyn, Thanks. In hind sight I think that is correct also. This was the "trick" question on the test for me....
Re: GM MOE Test Question - 05/04/2009
OK I feel better. I know what Mark of Excellence is, just never heard it call MOE before.
DYE TEST - 11/04/2009
THERE ISN'T A SPECIFIC LABOR OP FOR DYE TEST FOR OIL---RIGHT?? I ALWAYS THOUGHT WE JUST USED A NPF LABOR OP.
Re: DYE TEST - 11/04/2009
Correct. Use the NPF labor op and it will allow the dye in the parts field.
A job card was written at 12:00 pm for a new vehicle inventory unit, 2024 Buick Enclave, to test the battery as the vehicle had to be jumped. The technician tested the battery, noted that it failed the test and replaced the battery. Service management...
Service Bay Test - 01/22/2024
HiI know I had asked this question a while ago but still haven't figured out the best LOP to use. Has anyone else had to claim this? I know someone had mentioned before about using the diesel particulate filter lop with OLH. Would love to hear what others ...
test your knowledge quiz for July - 07/16/2018
I got a question wrong on the July quiz because I trusted the answer on the test your knowledge page at the back of the newsletter instead of double checking the answer in the article. MY BAD....hope this doesn't happen to anyone else. It says the...
september test your knowledge quiz - 09/05/2019
I got two answers wrong on the quiz. I feel my answers were correct. Parts expediting costs, freight charges or the price difference between the cost of the part and what the other dealer charged is reimbursed from the part expedite not from freight ...
Service Bay Test Labor Op? - 02/22/2022
I've had 2 separate repairs where the tech performed Reductant System Malfunction Service Bay Test. Explanation of this is on doc 5190537. I am wondering if anyone else has had this and what labor op you used. The only thing I can come up with is CCND....
road test - 10/09/2007
Per P&P article 1.6.2.m "OLH cannot be considered for road test time and phone time with Technical Assistance." We have in the past claimed OLH for EXTENDED (more than normal) road testing or driving, and EXTENDED time on the phone with TAC for a difficult...
A/C SYSTEM LEAK TEST REMINDER - 05/27/2008
Just a reminder that beginning with 2002 models, fluorescent dye is added at the factory. Dealers can add .2 to regular labor hours to the failed component labor operation, if an A/C leak was performed. Can only charge for dye if the A/C system is flushed ...
Re: A/C SYSTEM LEAK TEST REMINDER - 05/28/2008
Thanks for the refresher!
Re: A/C SYSTEM LEAK TEST REMINDER - 05/28/2008
THANK YOU FOR THE MUCH NEEDED REMINDER. I PRINTED IT AND GAVE IT TO ALL MY TECHS. THANKS
PIP4364. Fuel Composition test for P0172 - 08/14/2008
Looking for a labor op for this operation. Tech required to test fuel composition, drain and fill with fresh fuel, reset fuel compostion sensor and test drive. I can't find a lab op or a part number or a location for a fuel composition sensor! Anyone...
Re: PIP4364. Fuel Composition test for P0172 - 08/14/2008
Brian, There is not an actual "sensor" like I also thought when I first ran into this. When I talked to the tech it is actually resetting the PCM parameters so I used J6354 as a closest to labor op. Since we now have the requirement for the reprogram ...
Re: PIP4364. Fuel Composition test for P0172 - 08/15/2008
Thanks Mark, Kinda' what I thought. I'll H route with comments, Brian
MOE TEST ON GM TRAINING - 09/09/2008
QUESTION: THE _________ IS AN ARTIFICIAL INTELLIGENCE TOOL BASED ON COMPLEX DECISION-MAKING SOFTWARE THAT WILL ANALYZE DEALERSHIP INFORMATION AND SUGGEST AREAS TO INVESTIGATE FOR IMPROVEMENTS. A) DEALER CONSULTANT EXPERT SYSTEM (DCES) B) RETAIL OPERATING ...
Re: MOE TEST ON GM TRAINING - 09/11/2008
[quote] Radley Chevrolet Gals: QUESTION: THE _________ IS AN ARTIFICIAL INTELLIGENCE TOOL BASED ON COMPLEX DECISION-MAKING SOFTWARE THAT WILL ANALYZE DEALERSHIP INFORMATION AND SUGGEST AREAS TO INVESTIGATE FOR IMPROVEMENTS. A) DEALER CONSULTANT EXPERT ...
Re: MOE TEST ON GM TRAINING - 09/11/2008
I'd go with B, based on the course I took on ROS. Brian
Re: MOE TEST ON GM TRAINING - 09/11/2008
The answer should be B
Re: MOE TEST ON GM TRAINING - 09/15/2008
WE FOUND THE ANSWER TO BE (A)- DCES. OUR SERVICE MANAGER WITH HELP OF REP FROM GM FOUND THE ANSWER. I AM NOT SURE WHERE. WE ANSWERED DCES AND IT WAS CORRECT.
Re: MOE TEST ON GM TRAINING - 09/18/2008
lol I got the answer from my Svc Mgr on a guess and it was incorrect. Do not answer CADAT. I don't think it's ROS because ROS is a collection of best practices...
GM MOE Test Question - 04/30/2009
Anyone know the answer or care to take a guess? I found this confusing. When you encounter a/an ___________ in the GM Service Manual, you will be asked to take a necessary action or NOT to take a prohibited action. O CAUTION O IMPORTANT O NOTICE O ...
Re: GM MOE Test Question - 05/01/2009
DUMB QUESTION:: WHAT IS A GM MOE TEST?? I'VE NEVER HEARD OF IT.
Re: GM MOE Test Question - 05/04/2009
I beleive the answer is important.
Re: GM MOE Test Question - 05/04/2009
Becky, "Mark of Excellence" Test. It is optional and your dealer has to sign you up for it. You can earn rewards based on your score. Christalyn, Thanks. In hind sight I think that is correct also. This was the "trick" question on the test for me....
Re: GM MOE Test Question - 05/04/2009
OK I feel better. I know what Mark of Excellence is, just never heard it call MOE before.
DYE TEST - 11/04/2009
THERE ISN'T A SPECIFIC LABOR OP FOR DYE TEST FOR OIL---RIGHT?? I ALWAYS THOUGHT WE JUST USED A NPF LABOR OP.
Re: DYE TEST - 11/04/2009
Correct. Use the NPF labor op and it will allow the dye in the parts field.
Re: DYE TEST - 11/10/2009
Go into the Labor Time Guide. Type in the word "analyze". You will see an add time up to 0.5 for fluid leak analysis. It can be claimed with a valid oil leak, coolant leak, transmission leak, etc. repair, in regular labor hours.
Dye Test time and 0.0-0.3 clean parts over 30k time - 04/06/2010
2 questions: In GWM where do you claim for fluid leak analyze time (dye test), I tried under additional time, but it rejected. Does it have to go into OLH? I remember reading a while ago (Jan 09?) that they were doing away with the 0.0-0.3 add time to...
Re: Dye Test time and 0.0-0.3 clean parts over 30k time - 04/06/2010
I just include the .3 dye testing deal with the base time. As far as I know, if the LTG says you can add clean parts time, go for it (if they have clock time & have documented they actually cleaned the parts).
Re: Dye Test time and 0.0-0.3 clean parts over 30k time - 04/06/2010
The one's I've tried have rejected if you include it in base time, but I did just do one that paid with the dye test time in the diag. time field, even though the labor op itself did not have an add time for diag.
Dye test - 07/09/2010
I know this has probably been asked We are working on 2008 Chevrolet Impala, customer complains of coolant leak, we can not find a leak, installed dye and customer to drive. Is there an op for the dye test? Thanks for any help!
Re: Dye test - 07/12/2010
There isn't an op just for the dye test that I know of. I've used a NPF op and ended up H routing it for the dye being on there, but our rep paid it right away.
Re: Dye test - 07/12/2010
I did use a NPF with a P autho. It paid no problem. Thanks
LEAK TEST - 04/08/2011
DO I ADD LEAK TEST TIME TO BASE TIME ON LABOR OP I USE OR DOES THAT GO IN ADD TIME....
Re: LEAK TEST - 04/08/2011
From the November 2010 edition of the Warranty News...Technician documentation that supports the addition of dye and the associated .5 hours may be submitted with the repair/replacement labour operation. The .5 hours may be entered in the additional time ...
Particular test times - 03/28/2012
Is there anywhere that gives us a listing of "average time" it should take to perform.... Pressure test Smoke test Clean Valve Body Check fuel pressure & things like that ????
test - 01/05/2015
Took test on friday January 2 but nothing shows up on the board , is it just me or did it happen to everyone?
Test Your Knowledge Quiz 16-2 Question 5 - 11/30/2016
Thank you dhans for bringing the inadvertent omission of quiz question 5 from quiz 16-2 (December 2016) to our attention! We are working quickly to get the question posted & available on the Member's Area. Kristen / jlwarranty
PRESSURE TEST COOLANT SYSTEM - 01/26/2017
... in with a problem with their cooling/heating system. The tech inspects and performs a pressure test and finds no problem. Should that just be coded under CCND or can I use straight time for performing the pressure test. Would love to hear what others...
Oil Consumption Test - 08/15/2017
I keep getting mixed answers to whether or not we can claim starting a oil consumption test under warranty or not ??? Looking for guidence on this matter - please!
Forum - 01/04/2018
Bulletin 15-06-03-002 provides the original equipment ratings and part numbers used to set up a proper battery test - based on the vehicle and engine. It is very important that the technician sets the battery test up correctly (including the correct...
EL-50313 GR8 Battery Tester Software Update - 11/16/2017
GM release a software update in August for the EL-50313 Midtronics GR8 Battery Tester/Charger. The software release provided improved capabilities and enhancements including the following:Font correction for distinction between the letter U and VAGM Spiral...
What Would You Do - 08/19 - 07/30/2019
... would stay running when the vehicle was in reverse. The technician diagnosing the concern test drove the vehicle and found it to operate normally in both reverse and drive. The check engine light was not illuminated and the engine did not stall....
Forum - 08/16/2017
... an oil consumption issue. In those cases the bulletin will list a labor operation for the test only and another operation for repair (which typically includes a note stating that the labor time to perform the test is included). When a job card is written...
What Would You Do - 08/17 - 07/25/2017
... condition was occurring when the HVAC control was set to defrost mode. The technician extensively test drove the vehicle and was able to re-create the condition. The technician did not find any sensors to be out of spec, contacted TAC and was advised...
OIL CONSUMPTION TESTING.... - 08/13/2009
HOW DO OTHERS HANDLE "OIL CONSUMPTION TEST CLAIMS" - THERE IS NOTHING REALLY TO CLAIM IS THERE ???
Re: CHECK ENGINE LIGHT QUESTION - 09/24/2009
KRISTEN.... SMOKE TEST INCLUDED IN THAT .5 J6982
Re: Rewards for helping in the forum - 08/06/2008
Test
What Would You Do - 12/20 - 11/25/2020
A technician performed a battery test on a customer’s 2019 Silverado with 10,520 miles on the odometer. The test was performed using the EL-52800 Diagnostic Charge Battery Station. Rather than using the VIN scan feature available with the DCBS tester,...
What Would You Do - 03/20 - 02/27/2020
... over 45mph. At which point the traction control light was also illuminating. The technician test drove the vehicle, pulled codes, and performed a service regen. After checking for bulletins in SI, a compression test was performed, which verified...
What Would You Do - 09/20 - 08/25/2020
The owner of a 2017 GMC Sierra had a concern with the transmission shuddering. The technician performed a road test to verify the customer’s concern, finding a 2-3 slip and the converter shudder. To diagnose the condition the technician performed...
Go into the Labor Time Guide. Type in the word "analyze". You will see an add time up to 0.5 for fluid leak analysis. It can be claimed with a valid oil leak, coolant leak, transmission leak, etc. repair, in regular labor hours.
Dye Test time and 0.0-0.3 clean parts over 30k time - 04/06/2010
2 questions: In GWM where do you claim for fluid leak analyze time (dye test), I tried under additional time, but it rejected. Does it have to go into OLH? I remember reading a while ago (Jan 09?) that they were doing away with the 0.0-0.3 add time to...
Re: Dye Test time and 0.0-0.3 clean parts over 30k time - 04/06/2010
I just include the .3 dye testing deal with the base time. As far as I know, if the LTG says you can add clean parts time, go for it (if they have clock time & have documented they actually cleaned the parts).
Re: Dye Test time and 0.0-0.3 clean parts over 30k time - 04/06/2010
The one's I've tried have rejected if you include it in base time, but I did just do one that paid with the dye test time in the diag. time field, even though the labor op itself did not have an add time for diag.
Dye test - 07/09/2010
I know this has probably been asked We are working on 2008 Chevrolet Impala, customer complains of coolant leak, we can not find a leak, installed dye and customer to drive. Is there an op for the dye test? Thanks for any help!
Re: Dye test - 07/12/2010
There isn't an op just for the dye test that I know of. I've used a NPF op and ended up H routing it for the dye being on there, but our rep paid it right away.
Re: Dye test - 07/12/2010
I did use a NPF with a P autho. It paid no problem. Thanks
LEAK TEST - 04/08/2011
DO I ADD LEAK TEST TIME TO BASE TIME ON LABOR OP I USE OR DOES THAT GO IN ADD TIME....
Re: LEAK TEST - 04/08/2011
From the November 2010 edition of the Warranty News...Technician documentation that supports the addition of dye and the associated .5 hours may be submitted with the repair/replacement labour operation. The .5 hours may be entered in the additional time ...
Particular test times - 03/28/2012
Is there anywhere that gives us a listing of "average time" it should take to perform.... Pressure test Smoke test Clean Valve Body Check fuel pressure & things like that ????
test - 01/05/2015
Took test on friday January 2 but nothing shows up on the board , is it just me or did it happen to everyone?
Test Your Knowledge Quiz 16-2 Question 5 - 11/30/2016
Thank you dhans for bringing the inadvertent omission of quiz question 5 from quiz 16-2 (December 2016) to our attention! We are working quickly to get the question posted & available on the Member's Area. Kristen / jlwarranty
PRESSURE TEST COOLANT SYSTEM - 01/26/2017
... in with a problem with their cooling/heating system. The tech inspects and performs a pressure test and finds no problem. Should that just be coded under CCND or can I use straight time for performing the pressure test. Would love to hear what others...
Oil Consumption Test - 08/15/2017
I keep getting mixed answers to whether or not we can claim starting a oil consumption test under warranty or not ??? Looking for guidence on this matter - please!
Forum - 01/04/2018
Bulletin 15-06-03-002 provides the original equipment ratings and part numbers used to set up a proper battery test - based on the vehicle and engine. It is very important that the technician sets the battery test up correctly (including the correct...
EL-50313 GR8 Battery Tester Software Update - 11/16/2017
GM release a software update in August for the EL-50313 Midtronics GR8 Battery Tester/Charger. The software release provided improved capabilities and enhancements including the following:Font correction for distinction between the letter U and VAGM Spiral...
What Would You Do - 08/19 - 07/30/2019
... would stay running when the vehicle was in reverse. The technician diagnosing the concern test drove the vehicle and found it to operate normally in both reverse and drive. The check engine light was not illuminated and the engine did not stall....
Forum - 08/16/2017
... an oil consumption issue. In those cases the bulletin will list a labor operation for the test only and another operation for repair (which typically includes a note stating that the labor time to perform the test is included). When a job card is written...
What Would You Do - 08/17 - 07/25/2017
... condition was occurring when the HVAC control was set to defrost mode. The technician extensively test drove the vehicle and was able to re-create the condition. The technician did not find any sensors to be out of spec, contacted TAC and was advised...
OIL CONSUMPTION TESTING.... - 08/13/2009
HOW DO OTHERS HANDLE "OIL CONSUMPTION TEST CLAIMS" - THERE IS NOTHING REALLY TO CLAIM IS THERE ???
Re: CHECK ENGINE LIGHT QUESTION - 09/24/2009
KRISTEN.... SMOKE TEST INCLUDED IN THAT .5 J6982
Re: Rewards for helping in the forum - 08/06/2008
Test
What Would You Do - 12/20 - 11/25/2020
A technician performed a battery test on a customer’s 2019 Silverado with 10,520 miles on the odometer. The test was performed using the EL-52800 Diagnostic Charge Battery Station. Rather than using the VIN scan feature available with the DCBS tester,...
What Would You Do - 03/20 - 02/27/2020
... over 45mph. At which point the traction control light was also illuminating. The technician test drove the vehicle, pulled codes, and performed a service regen. After checking for bulletins in SI, a compression test was performed, which verified...
What Would You Do - 09/20 - 08/25/2020
The owner of a 2017 GMC Sierra had a concern with the transmission shuddering. The technician performed a road test to verify the customer’s concern, finding a 2-3 slip and the converter shudder. To diagnose the condition the technician performed...
Forum - 06/10/2021
... brakes sometimes. (Cause) Vacuum pump not supplying enough vacuum at lower speeds. (Correction) Test drove at low speed. Brakes taking more effort to stop at low speeds. Check all hoses and lines. No leaks found. Perform vacuum source test.Found brake...
Forum - 01/08/2019
Update: Bulletin 17-NA-066 Automatic Transmission Oil cooler Flush and Flow Test (12/14/2018): Warranty Information: "Effective 12/1/2018, GM no longer requires a mandatory cooler flush and flow test to be performed in every instance of transmission or...
Re: RESET ALCOHOL CONTENT ??? - 05/12/2012
Customers complaint was S.E.S. light on, we found ECM-DTC P0172/ fuel trim system lean.. we cleared DTC & road tested - the code returned so we performed system test, performed smoke test for exhaust leak "ok", performed AFCT injector test "ok", inspected...
Re: srta trans warranty - 11/17/2010
A few reference documents for transmission fluid cooler flush and flow testing: Document ID: 2102833 (while this particular document supports the flush/flow procedure for an Enclave/Acadia it demonstrates GM's published procedure). The note in the second...
PDI BATTERY - 12/02/2010
Received a 2011 Equinox yesterday and the battery was dead on the truck. Charged and then test the battery. Battery failed test. Should this be done as Warranty or Transportation claim?
Re: MARK OF EXCELLENCE QUESTION - 06/02/2008
I liked the paper test much better. It gave me time to look up the answers and have all of them ready to submit at once. I have to log in and out of the test after each question now, but at least it allows me to do that.
CHECK ENGINE LIGHT QUESTION - 06/04/2008
2008 Silverado with 439 miles. Came in with check engine light on, P0442 code detected with scan tool. Tech performed smoke test & purge/seal test and did not detect any leaks. Can I get time for this? How would you code it?
Re: MARK OF EXCELLENCE QUESTION - 06/05/2008
... the "paper" version. There's no way anyone knows all the answers and it takes longer to stop the test, look up an answer, go back to the test, answer and continue on. I have learned a lot by participating in MOE about things that don't normally ap...
Forum - 10/26/2017
A "test" claim with the battery charging/testing labor op in GWM did not include the labor dependency field for a battery test code...just the typical labor fields. Are you submitting within GWM or your in-house DMS?
GM Battery Info Help Card - NEW - 02/20/2018
Post a copy of the informational Battery Help Card at the GR8 Battery Tester and at each technician's work station to promote test compliance and accuracy to ensure a valid test result printout with battery replacement decisions.Download Card
Forum - 03/30/2018
The PDI time reduction included a statement about not needing to road test a new vehicle due to much better production? My tech just PDI'd a Bolt and went to road test it and the inside rear view mirror flew off of the windshield! I suppose...
What Would You Do? - 12/24 - 12/05/2024
... at 0 CCA at time of inspection. The vehicle was jump started to run for codes, a charge and retest was performed on the battery. The battery failed testing and was replaced. The technician attached the battery test slip with the WCC to the job card...
Battery in vehicle CCA rating doesnt match Si doc - 04/04/2023
... this case they put a 850CCA rated battery in a truck that should have per Si a 730....so if you test at 850 GM will reject it as it dont match per their records,,,and if you test at 730 maybe it will pass,,,but you cant put it back in the vehicle because...
Forum - 11/28/2022
... something you were told. I absolutely pay my guys the up to 0.3 for diag on a GR8 connection and test. I'm not paying them to stand there and watch the machine for an hour but if they connect it that means they had to cart it over, set it up, enter all...
Forum - 02/02/2023
... and then I use the boxes at the top to filter what vehicle I have from that table. I make sure the test slip has that CCA rating on it and if it doesn't I give it to the tech and tell him to test it with that rating regardless of what is on the battery. The...
Sublet Excessive for Labor Operation - 07/31/2018
... Scanned. Found P0300. Found engine misfire #4 cylinder. Performed compression test. Found no compression. Removed valve cover. Found #4 intake valve spring broke. Installed #4 valve spring. Performed cylinder...
What Would You Do - 08/21 - 07/27/2021
... paid 0.9 hours for the repair, which included 0.5 hrs base, 0.2 hrs toe reset, and 0.2 hrs for a test drive. In review of the technician’s comments, there was no indication of a test drive, and no elapsed mileage noted from mileage in / mileage...
Forum - 12/09/2016
... (Reference # 201612070001) on 12/7/2016 re: TransFlow Transmission Flush Code and/or GR8 Battery Test Code Transaction Debits. GM will be performing debits next week (week of 12/12/2016) on transactions that contain invalid battery test code, transactions...
Forum - 07/26/2018
... OF FAILURE OLH FOR ASSEMBLY 1.2 ADDITIONAL COMPONENT ASSEMBLY VERIFICATION 0.3 ROAD TEST AND VERIFY REPAIRS THIS EXAMPLE MIGHT BE FOR A VEHICLE WITH AN INTERMITTENT ISSUE. AFTER INITIAL ROAD TEST AND INSPECTION IT IS DETERMINED THAT FURTHER...
What Would You Do - 08/18 - 07/23/2018
... FPDCM and replaced the plugged catalytic converters. TAC then advised to perform leaking injector test and found injector leaking off of plug five – catalytic converter. Replaced injector, gaskets, and three fuel pipes. The vehicle was test...
Forum - 11/20/2020
As many mentioned in their WWYD responses, the battery was re-tested by the technician and the resulting battery test slip attached to the job card to support the replacement.
Forum - 05/11/2020
Have the tech locate the replacement/warranty battery, use the ro info that was used for the repair, re-run the test and provide wcc slip for battery
REPEAT/RELATED REPAIR - 06/12/2020
... light. The technician pulled a code current P0442 - emissions small leak. He did a smoke test and found smoke coming from the vent solenoid resulting in the vent solenoid necessary to replace. Also with the scan tool he did a seal test for...
Forum - 07/19/2022
If you are doing a start of consumption test I wouldn't submit that to warranty. You should generate an RO saying you are topping off and beginning the consumption test. You might be able to claim it if you do a repair at a later date but what if it is...
Forum - 01/25/2024
It's being done on an 2024 Tahoe with the LM2 engine. It's basically a diagnostic system check for the reductant system test.
... brakes sometimes. (Cause) Vacuum pump not supplying enough vacuum at lower speeds. (Correction) Test drove at low speed. Brakes taking more effort to stop at low speeds. Check all hoses and lines. No leaks found. Perform vacuum source test.Found brake...
Forum - 01/08/2019
Update: Bulletin 17-NA-066 Automatic Transmission Oil cooler Flush and Flow Test (12/14/2018): Warranty Information: "Effective 12/1/2018, GM no longer requires a mandatory cooler flush and flow test to be performed in every instance of transmission or...
Re: RESET ALCOHOL CONTENT ??? - 05/12/2012
Customers complaint was S.E.S. light on, we found ECM-DTC P0172/ fuel trim system lean.. we cleared DTC & road tested - the code returned so we performed system test, performed smoke test for exhaust leak "ok", performed AFCT injector test "ok", inspected...
Re: srta trans warranty - 11/17/2010
A few reference documents for transmission fluid cooler flush and flow testing: Document ID: 2102833 (while this particular document supports the flush/flow procedure for an Enclave/Acadia it demonstrates GM's published procedure). The note in the second...
PDI BATTERY - 12/02/2010
Received a 2011 Equinox yesterday and the battery was dead on the truck. Charged and then test the battery. Battery failed test. Should this be done as Warranty or Transportation claim?
Re: MARK OF EXCELLENCE QUESTION - 06/02/2008
I liked the paper test much better. It gave me time to look up the answers and have all of them ready to submit at once. I have to log in and out of the test after each question now, but at least it allows me to do that.
CHECK ENGINE LIGHT QUESTION - 06/04/2008
2008 Silverado with 439 miles. Came in with check engine light on, P0442 code detected with scan tool. Tech performed smoke test & purge/seal test and did not detect any leaks. Can I get time for this? How would you code it?
Re: MARK OF EXCELLENCE QUESTION - 06/05/2008
... the "paper" version. There's no way anyone knows all the answers and it takes longer to stop the test, look up an answer, go back to the test, answer and continue on. I have learned a lot by participating in MOE about things that don't normally ap...
Forum - 10/26/2017
A "test" claim with the battery charging/testing labor op in GWM did not include the labor dependency field for a battery test code...just the typical labor fields. Are you submitting within GWM or your in-house DMS?
GM Battery Info Help Card - NEW - 02/20/2018
Post a copy of the informational Battery Help Card at the GR8 Battery Tester and at each technician's work station to promote test compliance and accuracy to ensure a valid test result printout with battery replacement decisions.Download Card
Forum - 03/30/2018
The PDI time reduction included a statement about not needing to road test a new vehicle due to much better production? My tech just PDI'd a Bolt and went to road test it and the inside rear view mirror flew off of the windshield! I suppose...
What Would You Do? - 12/24 - 12/05/2024
... at 0 CCA at time of inspection. The vehicle was jump started to run for codes, a charge and retest was performed on the battery. The battery failed testing and was replaced. The technician attached the battery test slip with the WCC to the job card...
Battery in vehicle CCA rating doesnt match Si doc - 04/04/2023
... this case they put a 850CCA rated battery in a truck that should have per Si a 730....so if you test at 850 GM will reject it as it dont match per their records,,,and if you test at 730 maybe it will pass,,,but you cant put it back in the vehicle because...
Forum - 11/28/2022
... something you were told. I absolutely pay my guys the up to 0.3 for diag on a GR8 connection and test. I'm not paying them to stand there and watch the machine for an hour but if they connect it that means they had to cart it over, set it up, enter all...
Forum - 02/02/2023
... and then I use the boxes at the top to filter what vehicle I have from that table. I make sure the test slip has that CCA rating on it and if it doesn't I give it to the tech and tell him to test it with that rating regardless of what is on the battery. The...
Sublet Excessive for Labor Operation - 07/31/2018
... Scanned. Found P0300. Found engine misfire #4 cylinder. Performed compression test. Found no compression. Removed valve cover. Found #4 intake valve spring broke. Installed #4 valve spring. Performed cylinder...
What Would You Do - 08/21 - 07/27/2021
... paid 0.9 hours for the repair, which included 0.5 hrs base, 0.2 hrs toe reset, and 0.2 hrs for a test drive. In review of the technician’s comments, there was no indication of a test drive, and no elapsed mileage noted from mileage in / mileage...
Forum - 12/09/2016
... (Reference # 201612070001) on 12/7/2016 re: TransFlow Transmission Flush Code and/or GR8 Battery Test Code Transaction Debits. GM will be performing debits next week (week of 12/12/2016) on transactions that contain invalid battery test code, transactions...
Forum - 07/26/2018
... OF FAILURE OLH FOR ASSEMBLY 1.2 ADDITIONAL COMPONENT ASSEMBLY VERIFICATION 0.3 ROAD TEST AND VERIFY REPAIRS THIS EXAMPLE MIGHT BE FOR A VEHICLE WITH AN INTERMITTENT ISSUE. AFTER INITIAL ROAD TEST AND INSPECTION IT IS DETERMINED THAT FURTHER...
What Would You Do - 08/18 - 07/23/2018
... FPDCM and replaced the plugged catalytic converters. TAC then advised to perform leaking injector test and found injector leaking off of plug five – catalytic converter. Replaced injector, gaskets, and three fuel pipes. The vehicle was test...
Forum - 11/20/2020
As many mentioned in their WWYD responses, the battery was re-tested by the technician and the resulting battery test slip attached to the job card to support the replacement.
Forum - 05/11/2020
Have the tech locate the replacement/warranty battery, use the ro info that was used for the repair, re-run the test and provide wcc slip for battery
REPEAT/RELATED REPAIR - 06/12/2020
... light. The technician pulled a code current P0442 - emissions small leak. He did a smoke test and found smoke coming from the vent solenoid resulting in the vent solenoid necessary to replace. Also with the scan tool he did a seal test for...
Forum - 07/19/2022
If you are doing a start of consumption test I wouldn't submit that to warranty. You should generate an RO saying you are topping off and beginning the consumption test. You might be able to claim it if you do a repair at a later date but what if it is...
Forum - 01/25/2024
It's being done on an 2024 Tahoe with the LM2 engine. It's basically a diagnostic system check for the reductant system test.
What Would You Do? - 03/24 - 02/26/2024
... concern the technician charged the battery on the Diagnostic Charge Battery Station (DCBS). The test result showed that the battery was bad. The technician performed the DCBS battery charge procedure a second time with the same result. The battery was...
Forum - 02/27/2024
in addition to mentioned process the repair order with tech notes written in detail with test results from DCBS and process performed to replace the battery
Forum - 01/05/2017
You have to make sure the proper test procedure is performed for the type of battery. AGM or flooded type battery must match the test slip or they will debit back the claim. Robert- Capital Chevrolet
Recall 14116 Steering Torque Sensor - 10/07/2015
My service manager said that he had thought there was a bulletin explaining how to test these sensors before you complete the install. Is there something out there to explain how to test these sensors? Thanks, Carol
RESET ALCOHOL CONTENT ??? - 04/30/2012
Looking for labor op: all we did was performed smoke test for exhaust / performed afct injector test & reset the alcohol content
Re: - 10/20/2011
I SAW THAT NOT SURE WHAT IT IS, HAD A BATTERY CLAIM LAST WEEK ENTERED IT WITH LABOR OP N0110 THE LABOR TIME AND TEST CODE AND IT PAID...
DIAGNOSTIC TIME - 10/08/2007
CAN I COLLECT DIAGNOSTIC TIME WHEN NECESSARY TO HAVE A TECH ROAD TEST A VEHICLE FOR AN EXTENDED TIME PERIOD
Re: Quick Tip from Aug 2008 about Engine Dye question - 08/12/2009
What if the tech did a dye test and a leak was never found on the veh?
Forum - 06/17/2021
Okay, I don't want you to think all my guys are knuckle draggers. "TEST DROVE VEHICLE AND VERIFIED CUSTOMER CONCERN, CHECKED FOR CODES AND FOUND A P2723, DURING TEST DRIVE VERIFIED NO REVERSE, DELAYED SHIFT FROM 2-3, 3-4,AND 4TH INTO 5TH, FLUID CONDITION...
Forum - 06/30/2021
Most of the technicians here have, what I think, to be good write ups. Here's one I received today: Test drove vehicle, verified concern. Scanned vehicle for codes. P0621 in ECM. Followed SI diagnostics and verified 12 Volts at connector X2...
What Would You Do - 04/21 - 03/22/2021
... with a concern that the vehicle was slow to start and it was necessary to boost. The technician tested the battery with the GR8 tester and documented that the battery failed the test. The Warranty Code printout was attached to the claim as well...
Forum - 06/28/2019
... Customer has had issues with misfires as of late. It was very hard to duplicate this concern. Was test driven several times and would not duplicate. Customer had called in again and said that the same problem was occuring again. This time technician...
Forum - 12/03/2018
... this point, as a best practice: document the code and the time to perform the test on the job card when the technician determines that a flush and flow test is necessary to perform a thorough repair. While it is...
Locating A Clunking Sound - 08/07/2008
... We kept the vehicle over a week-still no luck. Finally one of the ASEP students took it out for a test drive. He finally pinpointed the noise to the interior rear of the car. After removing the wheel well inside the interior rear they were astonished...
TIME JUSTIFICATION - 03/21/2008
IS THERE ANYTHING IN PRINT AS TO HOW LONG IT SHOULD TAKE TO PERFORM... ???? COMPRESSION TEST PRESSURE TEST FUEL SAMPLE
TRANSMISSION LABOR CODES THAT REQUIRE A FLUSH CODE - 08/22/2012
... seal replacement? TSB 02-07-30-052H has two contadictory statements. under the flow/flush test procedure it states "all labor operations that include removal of the transmission from the vehicle and require the oil pan or side cover to be removed include...
Forum - 10/24/2016
In September GM released Global Message GCUS-9-2833 reminding dealers of GR8 battery test code and TransFlow transmission flush code requirements per P&P. The message also stated that dealers would be debited for transactions containing invalid battery...
Forum - 10/26/2016
... being entered in the labor dependency field of the transaction rather than the letter "V" from the test code printout. a few other issues were found with the inadvertent omission of a character from the test code. **just a few other areas...
Forum - 05/23/2024
... (dropped/saturated in spilled oil/gas/coolant) or maybe it flew out the window during a test drive. Either way, if there is a legitimate reason for a reprint, without an original, document the situation on the reprinted copy with service management ...
Forum - 05/24/2024
After several times in pending for review, the transaction was acepted for payment on a one time basis. The dealer has since educated their technicians to ensure that a job card was opened with the initial battery test.
Forum - 06/28/2024
... when replacing both the main and auxiliary battery in the vehicle: identify each set of DCBS test slips with the batteries location in the vehicle, Driver Side (Auxiliary) or Passenger Side (Main). By doing so, the warranty administrator will associate...
Concern Not Duplicated-Brakes? - 09/09/2024
... Concern - Brakes are making a crunching noise when applied. Tech notes - road test vehicle and apply brakes multiple times, no abnormal noise heard.Tech has .3 punched.Can we submit for CCND-Brakes paying the tech .3?...
Forum - 07/25/2023
... but the vehicle had come from the manufaturer with a 850CCA. They had to redo the battery test using the 750CCA as the CCA. Got a new Warranty Code and it paid..........
Verified Customer Concern but no fix yet - 10/31/2023
... but there is currently no fix for it. In this case bulletin PIT5987. Tech did have to spend time test driving and checking for bulletins. Would love to hear how others are handling these claims.Thanks, Carol...
Blazer EV charging question - 11/01/2023
We have a Blazer EV that wouldn't start at the railyard it was towed to us, we had to test and charge the 12v battery, but also the drive battey was discharged to 0% so we charged it to. Is there any additional time for charging the EV battery?
... concern the technician charged the battery on the Diagnostic Charge Battery Station (DCBS). The test result showed that the battery was bad. The technician performed the DCBS battery charge procedure a second time with the same result. The battery was...
Forum - 02/27/2024
in addition to mentioned process the repair order with tech notes written in detail with test results from DCBS and process performed to replace the battery
Forum - 01/05/2017
You have to make sure the proper test procedure is performed for the type of battery. AGM or flooded type battery must match the test slip or they will debit back the claim. Robert- Capital Chevrolet
Recall 14116 Steering Torque Sensor - 10/07/2015
My service manager said that he had thought there was a bulletin explaining how to test these sensors before you complete the install. Is there something out there to explain how to test these sensors? Thanks, Carol
RESET ALCOHOL CONTENT ??? - 04/30/2012
Looking for labor op: all we did was performed smoke test for exhaust / performed afct injector test & reset the alcohol content
Re: - 10/20/2011
I SAW THAT NOT SURE WHAT IT IS, HAD A BATTERY CLAIM LAST WEEK ENTERED IT WITH LABOR OP N0110 THE LABOR TIME AND TEST CODE AND IT PAID...
DIAGNOSTIC TIME - 10/08/2007
CAN I COLLECT DIAGNOSTIC TIME WHEN NECESSARY TO HAVE A TECH ROAD TEST A VEHICLE FOR AN EXTENDED TIME PERIOD
Re: Quick Tip from Aug 2008 about Engine Dye question - 08/12/2009
What if the tech did a dye test and a leak was never found on the veh?
Forum - 06/17/2021
Okay, I don't want you to think all my guys are knuckle draggers. "TEST DROVE VEHICLE AND VERIFIED CUSTOMER CONCERN, CHECKED FOR CODES AND FOUND A P2723, DURING TEST DRIVE VERIFIED NO REVERSE, DELAYED SHIFT FROM 2-3, 3-4,AND 4TH INTO 5TH, FLUID CONDITION...
Forum - 06/30/2021
Most of the technicians here have, what I think, to be good write ups. Here's one I received today: Test drove vehicle, verified concern. Scanned vehicle for codes. P0621 in ECM. Followed SI diagnostics and verified 12 Volts at connector X2...
What Would You Do - 04/21 - 03/22/2021
... with a concern that the vehicle was slow to start and it was necessary to boost. The technician tested the battery with the GR8 tester and documented that the battery failed the test. The Warranty Code printout was attached to the claim as well...
Forum - 06/28/2019
... Customer has had issues with misfires as of late. It was very hard to duplicate this concern. Was test driven several times and would not duplicate. Customer had called in again and said that the same problem was occuring again. This time technician...
Forum - 12/03/2018
... this point, as a best practice: document the code and the time to perform the test on the job card when the technician determines that a flush and flow test is necessary to perform a thorough repair. While it is...
Locating A Clunking Sound - 08/07/2008
... We kept the vehicle over a week-still no luck. Finally one of the ASEP students took it out for a test drive. He finally pinpointed the noise to the interior rear of the car. After removing the wheel well inside the interior rear they were astonished...
TIME JUSTIFICATION - 03/21/2008
IS THERE ANYTHING IN PRINT AS TO HOW LONG IT SHOULD TAKE TO PERFORM... ???? COMPRESSION TEST PRESSURE TEST FUEL SAMPLE
TRANSMISSION LABOR CODES THAT REQUIRE A FLUSH CODE - 08/22/2012
... seal replacement? TSB 02-07-30-052H has two contadictory statements. under the flow/flush test procedure it states "all labor operations that include removal of the transmission from the vehicle and require the oil pan or side cover to be removed include...
Forum - 10/24/2016
In September GM released Global Message GCUS-9-2833 reminding dealers of GR8 battery test code and TransFlow transmission flush code requirements per P&P. The message also stated that dealers would be debited for transactions containing invalid battery...
Forum - 10/26/2016
... being entered in the labor dependency field of the transaction rather than the letter "V" from the test code printout. a few other issues were found with the inadvertent omission of a character from the test code. **just a few other areas...
Forum - 05/23/2024
... (dropped/saturated in spilled oil/gas/coolant) or maybe it flew out the window during a test drive. Either way, if there is a legitimate reason for a reprint, without an original, document the situation on the reprinted copy with service management ...
Forum - 05/24/2024
After several times in pending for review, the transaction was acepted for payment on a one time basis. The dealer has since educated their technicians to ensure that a job card was opened with the initial battery test.
Forum - 06/28/2024
... when replacing both the main and auxiliary battery in the vehicle: identify each set of DCBS test slips with the batteries location in the vehicle, Driver Side (Auxiliary) or Passenger Side (Main). By doing so, the warranty administrator will associate...
Concern Not Duplicated-Brakes? - 09/09/2024
... Concern - Brakes are making a crunching noise when applied. Tech notes - road test vehicle and apply brakes multiple times, no abnormal noise heard.Tech has .3 punched.Can we submit for CCND-Brakes paying the tech .3?...
Forum - 07/25/2023
... but the vehicle had come from the manufaturer with a 850CCA. They had to redo the battery test using the 750CCA as the CCA. Got a new Warranty Code and it paid..........
Verified Customer Concern but no fix yet - 10/31/2023
... but there is currently no fix for it. In this case bulletin PIT5987. Tech did have to spend time test driving and checking for bulletins. Would love to hear how others are handling these claims.Thanks, Carol...
Blazer EV charging question - 11/01/2023
We have a Blazer EV that wouldn't start at the railyard it was towed to us, we had to test and charge the 12v battery, but also the drive battey was discharged to 0% so we charged it to. Is there any additional time for charging the EV battery?
Forum - 03/20/2023
... it turns to automatically pending debit. that is the main reason for the debits,,if they test the parts or inspection shows something that will also be listed as well,,,but its usually they didnt get there in time...
Forum - 04/10/2023
I have not seen it before however I believe that the codes decode into the test parameters, vehicle information, and failure type. It seems possible to me that it COULD be the same. Make sure that each slip has a unique time stamp on it and just put ...
Forum - 07/24/2023
Thanks for the tip, ewill3rd. A question for you: When you double check behind the tech and find that it does not match, do you have the tech re-test the battery using the correct information? How can they do this if the vehicle is already gone?
Forum - 04/04/2022
If I am reading this correctly there was no reason for the tech to perform the service bay test. I'm not a super diesel guy but based on the information you provided it was a simple throttle code issue and should not have required any additional steps...
Oil consumption. - 05/10/2022
I have a medium duty claim that the vehicle came 6 quarts low on oil, we added the oil and started a consumption test. That being said I cannot use a CCND since there are parts, anyone have an idea what I can use to submit?
CCND - 11/16/2022
HiI've got a "no problem found" for the trailer system. Tech used tool EL-52641 railer presence simluator, checked connectors and wiring and wiggle test harness. Trying to figure what the best CCND LOP would be. Any suggestions?Thanks, Carol
Claim oil? - 11/15/2021
HiWe have a vehicle with only 3,419 miles that came in with the engine oil level low. We put in a quart of oil and are starting an oil consumption test. Is there anyway to claim the time and oil?Thanks for any ideas.
WARRANTY ADMINISTRATOR - 07/19/2022
HelloI have a 21 chevrolet silverado 2500, that we started a oil consumption test on. What labor op would I use for this?? The tech said they used to use cannot verify lop, but that lop is not working. I would appreciate any input, I have...
Forum - 10/25/2018
A snapshot of the information (tested flow rate (gpm), temperature, cycle number, and flow code) that is displayed on the Transmission Cooling System Service Tool after the flow test and flush is helpful in confirming the data associated with the alpha/numeric...
Flush Codes: Global Message GCUS-9-6971 - 11/30/2018
... the TransFlow code in the correction comments of the job card in instances when the J-45096 flow test procedure is used to diagnose an overheating or lubrication concern.Refer to the message for all of the details!...
ROBINAIR WARRANTY CODE FOR R1234yf REFRIGERANT - 02/07/2019
... New Refrigerant (R1234yf) for A/C Service - (Jun 21, 2018) the warranty code on the Robinair test printout is to be submitted in the comments in the claim. I have a printout but it has 2 separate warranty codes on it. One is in...
Forum - 05/22/2019
... electrical mishaps that caused the need for repair and that's why they want detailed comments on test equipment and tools along with the reasoning behind the repair. ...
BATTERY REPLACEMENT OUT OF 3/36 - LABOR - 05/11/2018
... warranty. The customer replaced battery 04/19/18 66843 miles - now is back 05/10/18 failed GR8 test.... My parts dept delt with AC Delco for the battery, but what is the proper way to handle the labor ??...
Forum - 03/22/2018
If the cause of failure (component causing the leak) was the 3rd brake light, I agree with cnkraemer, submit using the labor operation for the 3rd brake light. Additional diagnostic time to perform the water leak test would be claimed in OLH.
Added operation lines on a PDI (Prep)? - 04/26/2018
... I can't find anything in P&P to help me. I have a prep vehicle that while the tech was test driving the new vehicle, there was an issue with the brake pedal. Obviously, there is no customer to get approval from...and it's a dealer owned...
Forum - 10/04/2017
WE RECENTLY HAD THIS SAME SCENARIO ON A 13 CRUZE--WE HAD THE BATTERY WARRANTY TEST CODE PRINTOUT WITH THE FAILURE CODE AND SUBMITTED THE CLAIM INCLUDING THE BATTERY PART FOR CONSEQUENTIAL DAMAGE WITH APPROPRIATE AUTHORIZATIONS AND ATTACHMENTS--IT REQUIRED...
Forum - 01/18/2018
I always have my techs clock the time as olh & claim it. But of course by clocking on regular work time first to test drive. I am new to this site... so trying it out.
Forum - 01/25/2018
WSC stated to us that since the battery was not in its intial state and therefore our retest was invalid even though the GR8 in both test stated the battery had a bad cell. We were not paid for that claim.
RENTAL WITH CCND? - 03/02/2020
Can I claim a rental with a CCND labor op? They kept the vehicle overnight to test it again in the morning but did not find anything wrong. There were no repairs needed on the vehicle. Or is there another labor op that can be used for a rental without...
Forum - 06/14/2021
... I had to pick on him for one thing I would say what were the vacuum readings on his vacuum source test and what is the specification that it is supposed to be that indicated it was faulty. That being said, I would accept that and submit it on specia...
Forum - 04/16/2021
... the dye and if not then it falls under shop supplies. I believe it is expected the tech is test driving the vehicle with the dye as diagnosis. Yet it takes more miles then a tech is willing to drive for just 1 hour DT. If it works with your insurance...
Forum - 07/09/2021
The tech still has to document how they got to the bulletin: ie: test drove, verified noise from front during braking, verified noise from pads. They dont have to write a novel, but they do have to get the story from start to finish points. We had a DMA...
Forum - 08/03/2017
Not sure what should be done in this situation, I know GM won't pay for test drives but due to the extent of this situation not sure...but would like to know the correct answer...please post the answer!
No start-battery faulty vs special coverage 14311 - 10/02/2017
I have a couple of claims that the customer brings in for NO START, we test battery "it fails/needs replacement" - but than also find negative battery cable high resistence / loose which falls under the 14311 Special Coverage...... my question...
Forum - 02/15/2017
It depends a bit on the system you're referring to. For the HVAC system, 4417169 A/C System Analysis can be used, but for the engine it would be a CCND for me as I'm not aware of GM paying for pressure test time if there is no failed part.
... it turns to automatically pending debit. that is the main reason for the debits,,if they test the parts or inspection shows something that will also be listed as well,,,but its usually they didnt get there in time...
Forum - 04/10/2023
I have not seen it before however I believe that the codes decode into the test parameters, vehicle information, and failure type. It seems possible to me that it COULD be the same. Make sure that each slip has a unique time stamp on it and just put ...
Forum - 07/24/2023
Thanks for the tip, ewill3rd. A question for you: When you double check behind the tech and find that it does not match, do you have the tech re-test the battery using the correct information? How can they do this if the vehicle is already gone?
Forum - 04/04/2022
If I am reading this correctly there was no reason for the tech to perform the service bay test. I'm not a super diesel guy but based on the information you provided it was a simple throttle code issue and should not have required any additional steps...
Oil consumption. - 05/10/2022
I have a medium duty claim that the vehicle came 6 quarts low on oil, we added the oil and started a consumption test. That being said I cannot use a CCND since there are parts, anyone have an idea what I can use to submit?
CCND - 11/16/2022
HiI've got a "no problem found" for the trailer system. Tech used tool EL-52641 railer presence simluator, checked connectors and wiring and wiggle test harness. Trying to figure what the best CCND LOP would be. Any suggestions?Thanks, Carol
Claim oil? - 11/15/2021
HiWe have a vehicle with only 3,419 miles that came in with the engine oil level low. We put in a quart of oil and are starting an oil consumption test. Is there anyway to claim the time and oil?Thanks for any ideas.
WARRANTY ADMINISTRATOR - 07/19/2022
HelloI have a 21 chevrolet silverado 2500, that we started a oil consumption test on. What labor op would I use for this?? The tech said they used to use cannot verify lop, but that lop is not working. I would appreciate any input, I have...
Forum - 10/25/2018
A snapshot of the information (tested flow rate (gpm), temperature, cycle number, and flow code) that is displayed on the Transmission Cooling System Service Tool after the flow test and flush is helpful in confirming the data associated with the alpha/numeric...
Flush Codes: Global Message GCUS-9-6971 - 11/30/2018
... the TransFlow code in the correction comments of the job card in instances when the J-45096 flow test procedure is used to diagnose an overheating or lubrication concern.Refer to the message for all of the details!...
ROBINAIR WARRANTY CODE FOR R1234yf REFRIGERANT - 02/07/2019
... New Refrigerant (R1234yf) for A/C Service - (Jun 21, 2018) the warranty code on the Robinair test printout is to be submitted in the comments in the claim. I have a printout but it has 2 separate warranty codes on it. One is in...
Forum - 05/22/2019
... electrical mishaps that caused the need for repair and that's why they want detailed comments on test equipment and tools along with the reasoning behind the repair. ...
BATTERY REPLACEMENT OUT OF 3/36 - LABOR - 05/11/2018
... warranty. The customer replaced battery 04/19/18 66843 miles - now is back 05/10/18 failed GR8 test.... My parts dept delt with AC Delco for the battery, but what is the proper way to handle the labor ??...
Forum - 03/22/2018
If the cause of failure (component causing the leak) was the 3rd brake light, I agree with cnkraemer, submit using the labor operation for the 3rd brake light. Additional diagnostic time to perform the water leak test would be claimed in OLH.
Added operation lines on a PDI (Prep)? - 04/26/2018
... I can't find anything in P&P to help me. I have a prep vehicle that while the tech was test driving the new vehicle, there was an issue with the brake pedal. Obviously, there is no customer to get approval from...and it's a dealer owned...
Forum - 10/04/2017
WE RECENTLY HAD THIS SAME SCENARIO ON A 13 CRUZE--WE HAD THE BATTERY WARRANTY TEST CODE PRINTOUT WITH THE FAILURE CODE AND SUBMITTED THE CLAIM INCLUDING THE BATTERY PART FOR CONSEQUENTIAL DAMAGE WITH APPROPRIATE AUTHORIZATIONS AND ATTACHMENTS--IT REQUIRED...
Forum - 01/18/2018
I always have my techs clock the time as olh & claim it. But of course by clocking on regular work time first to test drive. I am new to this site... so trying it out.
Forum - 01/25/2018
WSC stated to us that since the battery was not in its intial state and therefore our retest was invalid even though the GR8 in both test stated the battery had a bad cell. We were not paid for that claim.
RENTAL WITH CCND? - 03/02/2020
Can I claim a rental with a CCND labor op? They kept the vehicle overnight to test it again in the morning but did not find anything wrong. There were no repairs needed on the vehicle. Or is there another labor op that can be used for a rental without...
Forum - 06/14/2021
... I had to pick on him for one thing I would say what were the vacuum readings on his vacuum source test and what is the specification that it is supposed to be that indicated it was faulty. That being said, I would accept that and submit it on specia...
Forum - 04/16/2021
... the dye and if not then it falls under shop supplies. I believe it is expected the tech is test driving the vehicle with the dye as diagnosis. Yet it takes more miles then a tech is willing to drive for just 1 hour DT. If it works with your insurance...
Forum - 07/09/2021
The tech still has to document how they got to the bulletin: ie: test drove, verified noise from front during braking, verified noise from pads. They dont have to write a novel, but they do have to get the story from start to finish points. We had a DMA...
Forum - 08/03/2017
Not sure what should be done in this situation, I know GM won't pay for test drives but due to the extent of this situation not sure...but would like to know the correct answer...please post the answer!
No start-battery faulty vs special coverage 14311 - 10/02/2017
I have a couple of claims that the customer brings in for NO START, we test battery "it fails/needs replacement" - but than also find negative battery cable high resistence / loose which falls under the 14311 Special Coverage...... my question...
Forum - 02/15/2017
It depends a bit on the system you're referring to. For the HVAC system, 4417169 A/C System Analysis can be used, but for the engine it would be a CCND for me as I'm not aware of GM paying for pressure test time if there is no failed part.
Forum - 10/26/2016
A few other areas to check on the battery test code printout: from bulletin 15-06-03-002D: accurate battery type noted (e.g. flooded or Stop/Start AGM), accurate CCA for the vehicle and engine, and "out of vehicle" indicated.
Re: Transmission diagnostic worksheet? - 09/02/2015
... is not limited to; sublet invoices, alignment printout, diagnostic worksheets, delivery receipt, test equipment printouts." (If you look in Service P&P 3.3.2 under 'supporting documentation' it will state the same terminology.) I've always interpreted...
REPAIRED BEFORE WARRANTY STARTED - 03/18/2013
I HAVE A CLAIM WHERE THE CUSTOMER TEST DROVE VEHICLE AND ENGINE STARTED TO MISS AND DIE, CUSTOMER WOULD NOT PURCAHSE VEHICLE UNTILL ISSUE WAS CORRECTED. WE HAD TO REPLACE THE FAF SENSOR . THIS CLAIMED REJECTED BECAUSE OF REPAIR BEFORE WARRANTY STARTED....
Re: Oil Consumption - 12/02/2013
what we try to do start the oil test with an oil change. make a copy of the TSB and attach it to the oil change hard card and that give it a good start.
Labor Op Add On for J3480 - 12/06/2012
I looked up labor op J3480 in the Labor Op Add On Guide and it states you can claim up to 0.5 for leak test and add it to the base labor hours. I submitted it and it came back approved with 0.5 less labor hrs than what I claimed. Please explain.
Re: AC leak analyze time - 06/29/2012
Have you tried to put time in additional time? Is the dye added to the RO, sometime the op code won't pay if part isn't charged out. If no other repair, you can use op code D4450 for dye test.
Re: AC leak analyze time - 06/29/2012
I got a response back from my Wty specialist who told me the one one I used included the time for the leak test. I'll have to try something else for the other job.
Z2399 On Chev Spark - 07/23/2012
... actually seen anything on how to submit it just that they have to perform this extended road test and the op/time allowance....
Re: Z2399 On Chev Spark - 07/23/2012
G_0000140935 7/12/12 CLAIM SUBMITTED AS ZREG OP, DURING TEST DRIVE DID TECH CONTACT ON-STAR. "After you have completed the quality assessment you are required to hit the OnStar Blue Button to confirm the completion of the quality inspection as part...
EVAP - 01/18/2010
I HAVE A 07 PONTIAC G6 OUT BY MILEAGE.IS THE EVAP SYSTEM COVERED UNDER POWER TRAIN WARRANTY.THE GAS CAP WAS LOOSE TECH DID A EVAP LEAK TEST AND HAD CHECK ENGINE LIGHT ON.
Labor Ops With Alignment allowance on GWM - 02/19/2010
... The labor op os E3530 .9 base time with addt'l .5 base(?) for alignment add toe .2 and add road test .2 Is the whole alignment add time or is the base times added together. I am having a lot of trouble with the labor ops that allow E2000 and E2020....
Re: TIME JUSTIFICATION - 03/28/2008
J&L provides a handy booklet called "Official Nugget Notes". It gives add times for pressure test at .3 (.5 if dye is used) on certain labor ops. As well as other add times not published in the LTG.
Re: DEX-COOL PROTECTION - 04/04/2008
SOUNDS LIKE IT IS TO ME. DEX COOL HAS A LIFE SPAN OF 5YEAR AND 150000 MILES AND THE VEH IS STILL UNDER WARR. THE COOLANT DID FAIL THE TEST. IF THE VEH WASNT UNDER WARRANTY THAN I WOULDNT CLAIM IT
Re: COMPLAINT & FAIL CODES - 04/09/2008
... PART BAD OR INOP. I CANT EVEN GET MY TECHS TO CHANGE OUT GOING MILAGE EVEN WHEN IT SAYS THEY TEST DROVE IT IN THERE STORY. ...
Re: CLARIFACTION: LEAK TESTING (.5LBR) - 04/15/2008
Cylinder head gasket opcode allows for leak test time, but intake does not, so it depends how you code this one. Make sure your tech has documented pressure readings & the clock time reflects what you code.
Re: PRESSURE TESTING - 01/17/2008
Rhonda, from what iam told the pressure test is included in the diag. If the tech ran olh clock time after the repair then mabey you can claim it in olh with auth code E and managers approval. But normally it is included with the diag.
Re: PRESSURE TESTING - 01/17/2008
Rhonda, reference document 1292469 and page 15 in J&L Warranty manual.Pays additional 0.1-0.5 for leak analyze.I use this if tech has in comments of leak or pressure test and has flag for time.
Re: MARK OF EXCELLENCE QUESTION - 05/29/2008
The Mark of Excellence Test is for the service advisors, but I learn a lot from them. Most of my questions are from the Policies and Procedures Manual. I always learn something new. There are two tests, one in the spring and one in the fall.
Forum - 09/19/2007
... also tell almost all concern not duplicated customers that we would be more than happy to take a test drive with them so they can show us the concern.If it is handled properly the Survey shouldn't be of concern.We have had customers return the surveys...
OLH - 09/19/2007
I want to know if any of you pay olh to perform a leak down test on colorado engines with a p0300 following pi 1917882 or do you just pay the labor op for the head
RECALL - 02/13/2009
WE HAVE A 97 CADILLAC IN FOR RECALL 04014. TECH SAYS HE CANT COMPLETE RECALL UNLESS PLENUM IS REPLACED BECAUSE HE CANT TEST FUEL PRESSURE AND IF ITS LEAKING COULD CAUSE A FIRE. PLENUM IS NOT COVERED BY RECALL. CUSTOMER REFUSING TO PAY TO HAVE PLENUM...
What would you do (Battery Claim)? - 10/11/2008
Vehicle is towed in. Battery checks 14 CCA, but Tech forgets to put in last 4 of VIN to get battery code to print. Later, doing Out-of-vehicle test; message "Battery Unstable" keeps coming up. How would you try to claim this?
Saving for a rainy day - 12/11/2008
... came in with a concern of a rattle noise from the auto each time they went over bumps. The tech test drove the auto and verified the concern, upon inspection the tech found a metal coinbox under the passenger seat. Once they removed the metal coinbox,...
Body Leak Testing - 09/18/2008
Our tech did a body waterleak test (Document ID: 292775) on a 2006 Silverado. He was unable to locate the source of the leak, therefore no repair was made. Can I get time to pay my tech for this procedure since he was unsuccessful?
Re: Body Leak Testing - 09/18/2008
Were you able to verify a leak of any sort? I would probably partial time a closest repair as no problem found for punch time not greater than .5. If the veh comes back for same concern, no pay for second water test unfortunately.
A few other areas to check on the battery test code printout: from bulletin 15-06-03-002D: accurate battery type noted (e.g. flooded or Stop/Start AGM), accurate CCA for the vehicle and engine, and "out of vehicle" indicated.
Re: Transmission diagnostic worksheet? - 09/02/2015
... is not limited to; sublet invoices, alignment printout, diagnostic worksheets, delivery receipt, test equipment printouts." (If you look in Service P&P 3.3.2 under 'supporting documentation' it will state the same terminology.) I've always interpreted...
REPAIRED BEFORE WARRANTY STARTED - 03/18/2013
I HAVE A CLAIM WHERE THE CUSTOMER TEST DROVE VEHICLE AND ENGINE STARTED TO MISS AND DIE, CUSTOMER WOULD NOT PURCAHSE VEHICLE UNTILL ISSUE WAS CORRECTED. WE HAD TO REPLACE THE FAF SENSOR . THIS CLAIMED REJECTED BECAUSE OF REPAIR BEFORE WARRANTY STARTED....
Re: Oil Consumption - 12/02/2013
what we try to do start the oil test with an oil change. make a copy of the TSB and attach it to the oil change hard card and that give it a good start.
Labor Op Add On for J3480 - 12/06/2012
I looked up labor op J3480 in the Labor Op Add On Guide and it states you can claim up to 0.5 for leak test and add it to the base labor hours. I submitted it and it came back approved with 0.5 less labor hrs than what I claimed. Please explain.
Re: AC leak analyze time - 06/29/2012
Have you tried to put time in additional time? Is the dye added to the RO, sometime the op code won't pay if part isn't charged out. If no other repair, you can use op code D4450 for dye test.
Re: AC leak analyze time - 06/29/2012
I got a response back from my Wty specialist who told me the one one I used included the time for the leak test. I'll have to try something else for the other job.
Z2399 On Chev Spark - 07/23/2012
... actually seen anything on how to submit it just that they have to perform this extended road test and the op/time allowance....
Re: Z2399 On Chev Spark - 07/23/2012
G_0000140935 7/12/12 CLAIM SUBMITTED AS ZREG OP, DURING TEST DRIVE DID TECH CONTACT ON-STAR. "After you have completed the quality assessment you are required to hit the OnStar Blue Button to confirm the completion of the quality inspection as part...
EVAP - 01/18/2010
I HAVE A 07 PONTIAC G6 OUT BY MILEAGE.IS THE EVAP SYSTEM COVERED UNDER POWER TRAIN WARRANTY.THE GAS CAP WAS LOOSE TECH DID A EVAP LEAK TEST AND HAD CHECK ENGINE LIGHT ON.
Labor Ops With Alignment allowance on GWM - 02/19/2010
... The labor op os E3530 .9 base time with addt'l .5 base(?) for alignment add toe .2 and add road test .2 Is the whole alignment add time or is the base times added together. I am having a lot of trouble with the labor ops that allow E2000 and E2020....
Re: TIME JUSTIFICATION - 03/28/2008
J&L provides a handy booklet called "Official Nugget Notes". It gives add times for pressure test at .3 (.5 if dye is used) on certain labor ops. As well as other add times not published in the LTG.
Re: DEX-COOL PROTECTION - 04/04/2008
SOUNDS LIKE IT IS TO ME. DEX COOL HAS A LIFE SPAN OF 5YEAR AND 150000 MILES AND THE VEH IS STILL UNDER WARR. THE COOLANT DID FAIL THE TEST. IF THE VEH WASNT UNDER WARRANTY THAN I WOULDNT CLAIM IT
Re: COMPLAINT & FAIL CODES - 04/09/2008
... PART BAD OR INOP. I CANT EVEN GET MY TECHS TO CHANGE OUT GOING MILAGE EVEN WHEN IT SAYS THEY TEST DROVE IT IN THERE STORY. ...
Re: CLARIFACTION: LEAK TESTING (.5LBR) - 04/15/2008
Cylinder head gasket opcode allows for leak test time, but intake does not, so it depends how you code this one. Make sure your tech has documented pressure readings & the clock time reflects what you code.
Re: PRESSURE TESTING - 01/17/2008
Rhonda, from what iam told the pressure test is included in the diag. If the tech ran olh clock time after the repair then mabey you can claim it in olh with auth code E and managers approval. But normally it is included with the diag.
Re: PRESSURE TESTING - 01/17/2008
Rhonda, reference document 1292469 and page 15 in J&L Warranty manual.Pays additional 0.1-0.5 for leak analyze.I use this if tech has in comments of leak or pressure test and has flag for time.
Re: MARK OF EXCELLENCE QUESTION - 05/29/2008
The Mark of Excellence Test is for the service advisors, but I learn a lot from them. Most of my questions are from the Policies and Procedures Manual. I always learn something new. There are two tests, one in the spring and one in the fall.
Forum - 09/19/2007
... also tell almost all concern not duplicated customers that we would be more than happy to take a test drive with them so they can show us the concern.If it is handled properly the Survey shouldn't be of concern.We have had customers return the surveys...
OLH - 09/19/2007
I want to know if any of you pay olh to perform a leak down test on colorado engines with a p0300 following pi 1917882 or do you just pay the labor op for the head
RECALL - 02/13/2009
WE HAVE A 97 CADILLAC IN FOR RECALL 04014. TECH SAYS HE CANT COMPLETE RECALL UNLESS PLENUM IS REPLACED BECAUSE HE CANT TEST FUEL PRESSURE AND IF ITS LEAKING COULD CAUSE A FIRE. PLENUM IS NOT COVERED BY RECALL. CUSTOMER REFUSING TO PAY TO HAVE PLENUM...
What would you do (Battery Claim)? - 10/11/2008
Vehicle is towed in. Battery checks 14 CCA, but Tech forgets to put in last 4 of VIN to get battery code to print. Later, doing Out-of-vehicle test; message "Battery Unstable" keeps coming up. How would you try to claim this?
Saving for a rainy day - 12/11/2008
... came in with a concern of a rattle noise from the auto each time they went over bumps. The tech test drove the auto and verified the concern, upon inspection the tech found a metal coinbox under the passenger seat. Once they removed the metal coinbox,...
Body Leak Testing - 09/18/2008
Our tech did a body waterleak test (Document ID: 292775) on a 2006 Silverado. He was unable to locate the source of the leak, therefore no repair was made. Can I get time to pay my tech for this procedure since he was unsuccessful?
Re: Body Leak Testing - 09/18/2008
Were you able to verify a leak of any sort? I would probably partial time a closest repair as no problem found for punch time not greater than .5. If the veh comes back for same concern, no pay for second water test unfortunately.
Re: MARK OF EXCELLENCE QUESTION - 05/29/2008
I am also signed up for MOE as Service Other. The Service Advisors are ranked by CSI scores and tests scores. In Service Other you are only ranked by test scores. I am not liking the new online testing. Anyone else?
Re: Quick Tip from Aug 2008 about Engine Dye question - 08/12/2009
... op for first visit. Claim the dye in net. H route the claim for payment. On second visit no dye test can be taken as this was already done if time was taken on the first visit. Of course second claim needs a B authorization....
Re: Another fuel question - 06/18/2009
YEAH. THE SHOP CHARGES THE CUSTOMER FOR FUEL WHEN IT'S NEEDED DURING A REPAIR, (NOT ENOUGH TO COMPLETE TEST DRIVES OR WHATEVER) WHY SHOULD GM BE CHARGED FOR FUEL ON A REPAIR. THE FUEL STAYS WITH THE VEHICLE AND IS CONSUMED BY THE CUSTOMER NOT GM OR...
Re: Another fuel question - 06/18/2009
I have claimed for fuel a couple of time using labor op code Z7909. They were both on vehicles where extensive test drives had to be performed over multiple days.
Re: USED CAR - BATTERY - 02/02/2012
... while in your Service Agent Stock or while in Demo service greater than 30 days, all of the prior test codes on the battery card (port, PDI, and your maintenance) as well as the 8 digit test code indicating the battery needed replacement must be entered...
Forum - 01/16/2023
... CODE: 4041510 Note: Claims must include the complete 15 character (17 with hyphens) test code for Midtronics GR8, or 20 character (no hyphens) test code for E-XTEQ DCBS in the Labor Code Dependency field in GWM unless there is Proactive Alert SAC001,...
What Would You Do - 08/16 - 07/28/2016
... authorization for diagnostic time and punched on the job card for diagnostic work. The technician test drove the vehicle with the PicoScope and documented the vibration frequency on the Vibration Diagnostic Worksheet. The tires were then road force balanced....
mystery pull - 02/18/2008
... DEALER AND PONTIAC CUSTOMER ASST. AS ACTING SERVICE MANAGER I SET UP A TIME TO MEET CUSTOMER AND TEST DRIVE VEHICLE. CUSTOMER ARRIVED SEVERAL DAYS LATER. WHEN I MET HIM I INSTANTLY HAD A IDEA WHY THIS VEHICLE HAD A PULLING CONCERN. HE GOT IN THE PASSENGER...
FUEL COMPOSITION - 03/03/2008
... FUEL CONTENT OFF, FLEX FUEL COMPOSITION READS 55% ALCOHOL ON TECH-II, BUT BENCH TEST ONLY 4%.... WE RESET FUEL COMPOSITION -- THERE IS NO SERVICE UPDATES (THIS IS A NEW ONE FOR ME - SUGGESTIONS ON LABOR OP ????)...
FUEL - 03/06/2008
... FUEL CONTENT OFF, FLEX FUEL COMPOSITION READS 55% ALCOHOL ON TECH-II, BUT BENCH TEST ONLY 4%.... WE RESET FUEL COMPOSITION -- THERE IS NO SERVICE UPDATES (THIS IS A NEW ONE FOR ME - SUGGESTIONS ON LABOR OP ????)...
Re: MARK OF EXCELLENCE QUESTION - 05/29/2008
... I was told there is a large "pool" of possible questions and when someone logs in to take the test the computer randomly picks a set number of questions from that "pool" The sign up type of service other, service advisor, etc. doesn't really affect...
Brake Sanding? - 05/15/2008
... one job but if it is the H9709, it only pays 0.2. My tech has a total of 1.4 all together for two test drives and the repair made. Am I missing something here? It wouldn't fall under the "refinishing rotors" job op, right? That is for turning the...
Re: BATTERY (CONFUSION) - 05/23/2008
Sounds like you've got it-diag does include the charging system test, but pays exceptionally poorly- if needed yes do the OLH. Also, make sure to get that sticker off the battery because it does have battery warranty info on it which no longer applies....
Water Leaks - 09/19/2007
... Silverado, 8118 miles, water all over the floorboard. Tech pulled up carpet to dry & did water test. Found wiring harness boot between left front door and a-pillar not correctly installed, which allowed water to enter vehicle. Suggestions? He has over...
Re: PDI times - 07/03/2009
... model year vehicles that are not released yet. I'm guessing they load in the info beforehand to test it out but only give access to the ones loading/checking the info....
Re: Global Warranty - 08/12/2009
You must be part of a "test group". !! I've forgotten more than I learned when all this began. I'll have to go through the courses again. The J & L tips are handy, but I need to get that "hands-on" experience.
I am stumped again..... - 04/21/2009
... to refinish all 4 rotors, replaced LF & LR calipers, bled brakes & burnished all 4 brake pads. Test drove & still had pulsation. Front rotors had thickness variation at cooling fins, so he replaced them. UGH. Can we say pyramid? How would you p...
Re: CHECK ENGINE LIGHT QUESTION - 09/24/2009
... THIS REPAIR.. RESECURED FUEL CAP, COMMANDED EVAP VENT-PURGE SOLENOID "OK", PERFORMED EVAP SMOKE TEST, FOUND SMALL LEAK AT HOSES TO EVAP CANISTER - RESECURED HOSES --- IM THINKING: J6982 .5 (CAN YOU GET ANYTHING ELSE OUT OF THIS) -- THIS IS A GMPP CLAIM...
Re: IPC on 04 Trailblazer - 01/02/2009
Why are you replacing the IPC? Noise? Failed sweep test? I found 04-08-49-015a dealing with noise, it just tells of build date of the IPC.
What Would You Do - 08/14 - 08/05/2014
... injector flow rate programming, and crank shaft position reluctor wheel learn. The technician test drove the vehicle several miles and noted that the Service Engine Soon and Reduced Power Light came on. DTC P2155 was also current. After performing...
Forum - 04/25/2017
... of 3 C's) in the Service P&P Manual: The technician should document all relevant observations, test results, specs, readings, etc associated with the repair. Any contact with Technical Assistance would be included within the technician's documentation...
Forum - 05/25/2017
CLICK THESE LINKS IN ORDER. IN SI; LABOR TIME GUIDE, PREFACE, PREFACE, TRANSMISSION FLUID COOLER FLOW TEST AND FLUSHING
What Would You Do - 02/17 - 01/23/2017
... visited the dealership with a vibration or hesitation at approximately 50 mph. The technician test drove the vehicle and found a torque converter shudder. The transmission fluid was checked and the technician found dexcool in the transmission fluid due...
AIR CONDITIONER PRINT OUT - 09/07/2017
AIR CONDITIONER TEST PRINTOUT Format: Article
Forum - 11/02/2016
Thankfully the typo with the November quiz question was found and addressed quickly (it was updated online on 10/26/2016). We appreciate everyone's participation with the monthly Test Your Knowledge!
I am also signed up for MOE as Service Other. The Service Advisors are ranked by CSI scores and tests scores. In Service Other you are only ranked by test scores. I am not liking the new online testing. Anyone else?
Re: Quick Tip from Aug 2008 about Engine Dye question - 08/12/2009
... op for first visit. Claim the dye in net. H route the claim for payment. On second visit no dye test can be taken as this was already done if time was taken on the first visit. Of course second claim needs a B authorization....
Re: Another fuel question - 06/18/2009
YEAH. THE SHOP CHARGES THE CUSTOMER FOR FUEL WHEN IT'S NEEDED DURING A REPAIR, (NOT ENOUGH TO COMPLETE TEST DRIVES OR WHATEVER) WHY SHOULD GM BE CHARGED FOR FUEL ON A REPAIR. THE FUEL STAYS WITH THE VEHICLE AND IS CONSUMED BY THE CUSTOMER NOT GM OR...
Re: Another fuel question - 06/18/2009
I have claimed for fuel a couple of time using labor op code Z7909. They were both on vehicles where extensive test drives had to be performed over multiple days.
Re: USED CAR - BATTERY - 02/02/2012
... while in your Service Agent Stock or while in Demo service greater than 30 days, all of the prior test codes on the battery card (port, PDI, and your maintenance) as well as the 8 digit test code indicating the battery needed replacement must be entered...
Forum - 01/16/2023
... CODE: 4041510 Note: Claims must include the complete 15 character (17 with hyphens) test code for Midtronics GR8, or 20 character (no hyphens) test code for E-XTEQ DCBS in the Labor Code Dependency field in GWM unless there is Proactive Alert SAC001,...
What Would You Do - 08/16 - 07/28/2016
... authorization for diagnostic time and punched on the job card for diagnostic work. The technician test drove the vehicle with the PicoScope and documented the vibration frequency on the Vibration Diagnostic Worksheet. The tires were then road force balanced....
mystery pull - 02/18/2008
... DEALER AND PONTIAC CUSTOMER ASST. AS ACTING SERVICE MANAGER I SET UP A TIME TO MEET CUSTOMER AND TEST DRIVE VEHICLE. CUSTOMER ARRIVED SEVERAL DAYS LATER. WHEN I MET HIM I INSTANTLY HAD A IDEA WHY THIS VEHICLE HAD A PULLING CONCERN. HE GOT IN THE PASSENGER...
FUEL COMPOSITION - 03/03/2008
... FUEL CONTENT OFF, FLEX FUEL COMPOSITION READS 55% ALCOHOL ON TECH-II, BUT BENCH TEST ONLY 4%.... WE RESET FUEL COMPOSITION -- THERE IS NO SERVICE UPDATES (THIS IS A NEW ONE FOR ME - SUGGESTIONS ON LABOR OP ????)...
FUEL - 03/06/2008
... FUEL CONTENT OFF, FLEX FUEL COMPOSITION READS 55% ALCOHOL ON TECH-II, BUT BENCH TEST ONLY 4%.... WE RESET FUEL COMPOSITION -- THERE IS NO SERVICE UPDATES (THIS IS A NEW ONE FOR ME - SUGGESTIONS ON LABOR OP ????)...
Re: MARK OF EXCELLENCE QUESTION - 05/29/2008
... I was told there is a large "pool" of possible questions and when someone logs in to take the test the computer randomly picks a set number of questions from that "pool" The sign up type of service other, service advisor, etc. doesn't really affect...
Brake Sanding? - 05/15/2008
... one job but if it is the H9709, it only pays 0.2. My tech has a total of 1.4 all together for two test drives and the repair made. Am I missing something here? It wouldn't fall under the "refinishing rotors" job op, right? That is for turning the...
Re: BATTERY (CONFUSION) - 05/23/2008
Sounds like you've got it-diag does include the charging system test, but pays exceptionally poorly- if needed yes do the OLH. Also, make sure to get that sticker off the battery because it does have battery warranty info on it which no longer applies....
Water Leaks - 09/19/2007
... Silverado, 8118 miles, water all over the floorboard. Tech pulled up carpet to dry & did water test. Found wiring harness boot between left front door and a-pillar not correctly installed, which allowed water to enter vehicle. Suggestions? He has over...
Re: PDI times - 07/03/2009
... model year vehicles that are not released yet. I'm guessing they load in the info beforehand to test it out but only give access to the ones loading/checking the info....
Re: Global Warranty - 08/12/2009
You must be part of a "test group". !! I've forgotten more than I learned when all this began. I'll have to go through the courses again. The J & L tips are handy, but I need to get that "hands-on" experience.
I am stumped again..... - 04/21/2009
... to refinish all 4 rotors, replaced LF & LR calipers, bled brakes & burnished all 4 brake pads. Test drove & still had pulsation. Front rotors had thickness variation at cooling fins, so he replaced them. UGH. Can we say pyramid? How would you p...
Re: CHECK ENGINE LIGHT QUESTION - 09/24/2009
... THIS REPAIR.. RESECURED FUEL CAP, COMMANDED EVAP VENT-PURGE SOLENOID "OK", PERFORMED EVAP SMOKE TEST, FOUND SMALL LEAK AT HOSES TO EVAP CANISTER - RESECURED HOSES --- IM THINKING: J6982 .5 (CAN YOU GET ANYTHING ELSE OUT OF THIS) -- THIS IS A GMPP CLAIM...
Re: IPC on 04 Trailblazer - 01/02/2009
Why are you replacing the IPC? Noise? Failed sweep test? I found 04-08-49-015a dealing with noise, it just tells of build date of the IPC.
What Would You Do - 08/14 - 08/05/2014
... injector flow rate programming, and crank shaft position reluctor wheel learn. The technician test drove the vehicle several miles and noted that the Service Engine Soon and Reduced Power Light came on. DTC P2155 was also current. After performing...
Forum - 04/25/2017
... of 3 C's) in the Service P&P Manual: The technician should document all relevant observations, test results, specs, readings, etc associated with the repair. Any contact with Technical Assistance would be included within the technician's documentation...
Forum - 05/25/2017
CLICK THESE LINKS IN ORDER. IN SI; LABOR TIME GUIDE, PREFACE, PREFACE, TRANSMISSION FLUID COOLER FLOW TEST AND FLUSHING
What Would You Do - 02/17 - 01/23/2017
... visited the dealership with a vibration or hesitation at approximately 50 mph. The technician test drove the vehicle and found a torque converter shudder. The transmission fluid was checked and the technician found dexcool in the transmission fluid due...
AIR CONDITIONER PRINT OUT - 09/07/2017
AIR CONDITIONER TEST PRINTOUT Format: Article
Forum - 11/02/2016
Thankfully the typo with the November quiz question was found and addressed quickly (it was updated online on 10/26/2016). We appreciate everyone's participation with the monthly Test Your Knowledge!
2009 G8 gas cap issue - 06/28/2010
... it is on eternal back order. The document does not say anything about the techs time to smoke test, diagnose, etc. this issue, nor can we find any labor op that seems to apply. Anyone have this same or have some idea? Thanks in advance!...
Global Reset - 04/06/2022
... 20 minutes for the CCND LOP. I've got a claim where Customer reports auto stop is inop. Test drove, verified concern. Scanned, no codes. Checked all parameters and verified that all criteria was met for auto stop to function properly. Disconnected...
Forum - 07/25/2023
If your parts department is following parts retention protocol the battery should still be available to test. You don't need the car, all you need is the battery and the RO. As long as you catch the issue before you submit you should not have any issues....
Bulletin 22-NA-027 - 03/22/2023
... # doesn't comply then you are not to replace it but follow another bulletin for an oil consumption test. There is only a labor op to do the actual repair but nothing for checking the label.We are looking about probably about 2 hours. I don't think I...
Forum - 04/05/2023
With the way they have the code check on submission all you can do is set up the machine to test based on what it says in SI for the CCA and battery type. I don't agree with the way it is but I am certain that if you don't they will reject left and right....
Forum - 01/26/2024
... procedures without any regard for whether it is covered or not. When you say "service bay test" I think of EVAP systems, and to my knowledge the process for fixing DPF issues and speed limited messages is the service regeneration test. There may...
Forum - 09/16/2024
... story and some time run on it then maybe but I would expect a detailed description of the road test, what was attempted and heard, then a physical visual inspection including removal of the wheels and checking hardware, fasteners, and the pads/shoes...
Forum - 07/17/2024
"If it ain't broke, don't fix it" is still GM's policy. An aux battery will need its own line, operation, and test slip. There is no policy that says if one goes bad replace them both.
Forum - 04/04/2023
... soon. I think it does a check when you transmit like it does when you put in SPS codes or battery test codes....
What Would You Do - 04/22 - 03/28/2022
... The service emissions message was on in the Driver Information Center. The reductant service bay test was performed – passed and message cleared. The transaction was submitted with labor operation 4021510 for replacement of the Throttle Body...
Forum - 09/01/2021
... increase the effectiveness of this repair, a brake burnish should be performed during the test drive to properly prepare the pads to the rotors. Refer to Brake Pad and Rotor Burnishing in SI for the procedure. ...
Bulletin and technicians write ups. - 06/30/2021
... Replace frt brake pads.I will be handing this back to him so he can write on there that he even test drove and verified the noise. But should I make him write the cause? It's listed on the bulletin. I'm always telling them the more information the...
What Would You Do - 05/20 - 04/29/2020
... shortage. To correct the condition the battery was replaced as well as the ECM. The vehicle was test driven and determined to be operating as designed. The warranty administrator prepared to submit the transaction with the labor operation for the...
Forum - 05/04/2020
If the dealership is following proper parts retention they can locate the battery and using the repair order information the test could be run again to provide the code.
Forum - 05/31/2019
... to be jump started, part of strategy-based diagnosis is obviously connecting a battery charger to test the battery first. The action of performing the battery test is included in the base time. Now, if the battery tests good & the technician...
What Would You Do - 10/16 - 09/27/2016
... their vehicle to the service department with a vibration condition. The dealership technician test drove the vehicle to confirm the concern. The tech then set tire pressures to the recommended values, inspected the tires and wheels, and performed a road...
Forum - 05/07/2018
... says "Phone time with call center technical support activity cannot be charged to OLH. Normal road test to verify repairs are part of Strategy-Based Diagnostics and are not eligible for OLH unless the extenuating circumstance is documented and approved...
Job card documentation - 03/01/2018
... completed job card.For example, I'm all for saving things like GDS data pages, charts with notes, test readings, and things that have writing on them but many of my techs think that it is necessary to attach a 14 page copy of a special policy or bulletin....
TECHNICIAN VS MNGR: CLARIFICATION ON TIME - 12/28/2009
... CYLINDER HEAD J0518 6.2 NOW.... THE TECH "ACTUALLY" HAS 5.8 WHICH INCLUDES .3 DIAG .8 LEAK DOWN TEST 1.2 BROKEN BOLTS THE TECH BELIEVES HE SHOULD GET .3 DIAG .8 LEAK DOWN TEST 1.2 BROKEN BOLTS 6.2 CYLINDER HEAD FOR A TOTAL OF 8.5 WHEN ONLY HAS 5.8...
ON-GOING BATTLE WITH TECHS - 07/06/2011
... A 2007 HHR... LABOR OP J0518 /CYL HEAD PAYS 7.4, TOTAL "ACTUAL" TECH TIME 6.7 (WHICH INCLUDES LEAK TEST .7 & .9 SWAP/BUILD CYL HEAD) ---- I HAVE BEEN TAUGHT: IF TECH HAS LESS THAN WHAT LABOR OP PAYS, HE GETS UP TO THE LABOR OP BASE TIME & CANT CLAIM...
Re: Labor Ops With Alignment allowance on GWM - 02/19/2010
... The labor op os E3530 .9 base time with addt'l .5 base(?) for alignment add toe .2 and add road test .2 Is the whole alignment add time or is the base times added together. I am having a lot of trouble with the labor ops that allow E2000 and E2020....
USED CAR - BATTERY - 01/31/2012
... with 33,828 *** Written up as: Vehicle is "slow cranking" in which the battery failed load test --- Question: is that Maintanence to Used Car recon (OR) Warranty ???...
Re: Warranty Meeting - 11/07/2012
Hi! I just sent you a test email with no attachments. Let me know if you receive! Kristen
What Would You Do - 07/17 - 06/19/2017
... level, inspected drive components, performed injector disable, and completed a cylinder balance test. Engine vibration frequency was also checked with the pico scope. The technician then removed the transmission to inspect the flywheel. It was at...
Re: Enhanced Chevy and Buick /GMC courtesty trasporation program - 01/06/2014
I did some more digging, yes it's only for warranty. My sales department is using the vehicles for we owe's and test drives as well. Very confusing and I was overwhelmed when I first put the q out there. Sometimes I tend to get in front of train a little...
... it is on eternal back order. The document does not say anything about the techs time to smoke test, diagnose, etc. this issue, nor can we find any labor op that seems to apply. Anyone have this same or have some idea? Thanks in advance!...
Global Reset - 04/06/2022
... 20 minutes for the CCND LOP. I've got a claim where Customer reports auto stop is inop. Test drove, verified concern. Scanned, no codes. Checked all parameters and verified that all criteria was met for auto stop to function properly. Disconnected...
Forum - 07/25/2023
If your parts department is following parts retention protocol the battery should still be available to test. You don't need the car, all you need is the battery and the RO. As long as you catch the issue before you submit you should not have any issues....
Bulletin 22-NA-027 - 03/22/2023
... # doesn't comply then you are not to replace it but follow another bulletin for an oil consumption test. There is only a labor op to do the actual repair but nothing for checking the label.We are looking about probably about 2 hours. I don't think I...
Forum - 04/05/2023
With the way they have the code check on submission all you can do is set up the machine to test based on what it says in SI for the CCA and battery type. I don't agree with the way it is but I am certain that if you don't they will reject left and right....
Forum - 01/26/2024
... procedures without any regard for whether it is covered or not. When you say "service bay test" I think of EVAP systems, and to my knowledge the process for fixing DPF issues and speed limited messages is the service regeneration test. There may...
Forum - 09/16/2024
... story and some time run on it then maybe but I would expect a detailed description of the road test, what was attempted and heard, then a physical visual inspection including removal of the wheels and checking hardware, fasteners, and the pads/shoes...
Forum - 07/17/2024
"If it ain't broke, don't fix it" is still GM's policy. An aux battery will need its own line, operation, and test slip. There is no policy that says if one goes bad replace them both.
Forum - 04/04/2023
... soon. I think it does a check when you transmit like it does when you put in SPS codes or battery test codes....
What Would You Do - 04/22 - 03/28/2022
... The service emissions message was on in the Driver Information Center. The reductant service bay test was performed – passed and message cleared. The transaction was submitted with labor operation 4021510 for replacement of the Throttle Body...
Forum - 09/01/2021
... increase the effectiveness of this repair, a brake burnish should be performed during the test drive to properly prepare the pads to the rotors. Refer to Brake Pad and Rotor Burnishing in SI for the procedure. ...
Bulletin and technicians write ups. - 06/30/2021
... Replace frt brake pads.I will be handing this back to him so he can write on there that he even test drove and verified the noise. But should I make him write the cause? It's listed on the bulletin. I'm always telling them the more information the...
What Would You Do - 05/20 - 04/29/2020
... shortage. To correct the condition the battery was replaced as well as the ECM. The vehicle was test driven and determined to be operating as designed. The warranty administrator prepared to submit the transaction with the labor operation for the...
Forum - 05/04/2020
If the dealership is following proper parts retention they can locate the battery and using the repair order information the test could be run again to provide the code.
Forum - 05/31/2019
... to be jump started, part of strategy-based diagnosis is obviously connecting a battery charger to test the battery first. The action of performing the battery test is included in the base time. Now, if the battery tests good & the technician...
What Would You Do - 10/16 - 09/27/2016
... their vehicle to the service department with a vibration condition. The dealership technician test drove the vehicle to confirm the concern. The tech then set tire pressures to the recommended values, inspected the tires and wheels, and performed a road...
Forum - 05/07/2018
... says "Phone time with call center technical support activity cannot be charged to OLH. Normal road test to verify repairs are part of Strategy-Based Diagnostics and are not eligible for OLH unless the extenuating circumstance is documented and approved...
Job card documentation - 03/01/2018
... completed job card.For example, I'm all for saving things like GDS data pages, charts with notes, test readings, and things that have writing on them but many of my techs think that it is necessary to attach a 14 page copy of a special policy or bulletin....
TECHNICIAN VS MNGR: CLARIFICATION ON TIME - 12/28/2009
... CYLINDER HEAD J0518 6.2 NOW.... THE TECH "ACTUALLY" HAS 5.8 WHICH INCLUDES .3 DIAG .8 LEAK DOWN TEST 1.2 BROKEN BOLTS THE TECH BELIEVES HE SHOULD GET .3 DIAG .8 LEAK DOWN TEST 1.2 BROKEN BOLTS 6.2 CYLINDER HEAD FOR A TOTAL OF 8.5 WHEN ONLY HAS 5.8...
ON-GOING BATTLE WITH TECHS - 07/06/2011
... A 2007 HHR... LABOR OP J0518 /CYL HEAD PAYS 7.4, TOTAL "ACTUAL" TECH TIME 6.7 (WHICH INCLUDES LEAK TEST .7 & .9 SWAP/BUILD CYL HEAD) ---- I HAVE BEEN TAUGHT: IF TECH HAS LESS THAN WHAT LABOR OP PAYS, HE GETS UP TO THE LABOR OP BASE TIME & CANT CLAIM...
Re: Labor Ops With Alignment allowance on GWM - 02/19/2010
... The labor op os E3530 .9 base time with addt'l .5 base(?) for alignment add toe .2 and add road test .2 Is the whole alignment add time or is the base times added together. I am having a lot of trouble with the labor ops that allow E2000 and E2020....
USED CAR - BATTERY - 01/31/2012
... with 33,828 *** Written up as: Vehicle is "slow cranking" in which the battery failed load test --- Question: is that Maintanence to Used Car recon (OR) Warranty ???...
Re: Warranty Meeting - 11/07/2012
Hi! I just sent you a test email with no attachments. Let me know if you receive! Kristen
What Would You Do - 07/17 - 06/19/2017
... level, inspected drive components, performed injector disable, and completed a cylinder balance test. Engine vibration frequency was also checked with the pico scope. The technician then removed the transmission to inspect the flywheel. It was at...
Re: Enhanced Chevy and Buick /GMC courtesty trasporation program - 01/06/2014
I did some more digging, yes it's only for warranty. My sales department is using the vehicles for we owe's and test drives as well. Very confusing and I was overwhelmed when I first put the q out there. Sometimes I tend to get in front of train a little...
What Would You Do - 09/16 - 08/24/2016
... that there were two codes associated with the check engine light: P0128 and P0087. After pressure testing the coolant system, the technician found that the water pump and coolant reservoir were leaking. After notifying the advisor, and subsequently management,...
Re: Oil leak diagnosis - 03/31/2009
... [/quote] Mark which CND are you using I have one here, it is a 2007 Pontiac G6. We did a dye test and diag. I used op J9994 for time and 3.15 in net for dye. Returned for net excessive. When a veh must be returned for further diag I allow the tech...
Re: CROSS-LINE WARRANTY - 09/18/2008
... but haven't had any to try. Any chance some one could send me a valid saturn vin to try a system test. ...
Re: CROSS-LINE WARRANTY - 09/18/2008
... but haven't had any to try. Any chance some one could send me a valid saturn vin to try a system test. [/quote] I haven't had any problems with the Saturn claims getting through--I always use E-Claims though. I do see most Saturn claims reject for...
Re: No Start on New DuraMax - 01/04/2008
... floor. The next day, a salesman had someone interested in it and they were going to take if for a test drive. Well it wouldn't start. When they raised the hood, out jumped the mama oppossum. There were babies in her pouch and babies in a nest- and...
What Would You Do? - 11/24 - 10/31/2024
... balance. Weights were added to both front tires. After adding wheel weights, the vehicle was test driven and the vibration was no longer felt.The job card was closed with a bulletin specific labor operation, 8080108. The bulletin, 17-NA-170 Information...
What Would You Do? - 09/23 - 08/29/2023
... also replaced all the turbine shaft seals and reassembled the transmission. During the test drive the technician found that the repair did not resolve the issue. The technician discussed with the service manager and followed up with TAC. TAC...
What Would You Do? - 04/23 - 03/23/2023
... pressure at 65 psi on the high and low side. The technician then contacted TAC and was advised to test the signal to the compressor solenoid valve is being commanded to battery positive, if no fault, advised to replace the compressor. Service history...
What Would You Do? - 08/23 - 07/25/2023
... the vehicle had 166,567 miles on the odometer. The technician diagnosed and performed a pinpoint test to determine that the fuel pump module had failed and required replacement. The module was replaced and the customer was provided a copy of the Limited...
Forum - 04/27/2023
... technical support activity cannot be charged to OLH, Diagnostic, or Straight Time. Normal road test to verify repairs are part of Strategy-Based Diagnostics and are not eligible for OLH unless the extenuating circumstance is documented and approved by...
Forum - 05/12/2022
... would probably just suggest to the client to do a customer pay oil change to begin the consumption test, or quite frankly charge them for the oil. It is their responsibility to maintain proper fluid levels for safe operation of the vehicle, sure if the...
What Would You Do? - 08/22 - 07/27/2022
... assembly with the lower control arm and an alignment was performed. The vehicle was road tested and it was determined that the noise was better, but not completely gone. Further analysis was performed, including supporting the suspension on the...
Forum - 08/11/2022
... could add 0.5 to base which could givethe 1.4 base time including another potential add for road test in the alignment time With the punch time of 0.8, that justifies OLH for the control arm replacement The service manager should update his OLH authorization...
What Would You Do? - 09/22 - 08/22/2022
... vehicle was towed to the closest dealership for repair.Once in the shop the technician attempted a test drive, the vehicle would not move in forward or reverse gears. The technician removed the transmission pan and found large pieces of metal along with...
CCND on In stock Vehicles - 03/12/2023
... that we should be able to collect something since the tech had to spend time pulling codes and roadtesting the vehicle. I don't really have any specific component to tie it to. Not sure how I can support this? Was just wondering if others have...
Forum - 03/01/2018
... you can get tentative approval to cover a few tenths at least for the tech. In my shop if we road test it and find no problem or something is not covered the techs usually just eat it and we let the client go. In my scenario, what you would essentially...
What Would You Do - 01/18 - 12/27/2017
... technician completed the installation of the new engine, crated the old engine, and performed a test drive for repair confirmation.The warranty administrator submitted the transaction for payment with 20 hours ST in base labor, 0.2 hour Administrative...
What Would You Do - 11/18 - 10/24/2018
... Over the course of two days, the local dealership was able to tow the vehicle to their shop, test and replace the battery under warranty.Due to being on vacation and without another means of transportation, and the repairing dealerships inability to...
What Would You Do - 06/18 - 05/22/2018
... filled by up to 1.9L. This is dependent on the coolant remaining in the engine after engine hot test and vehicle evacuation fill. To correct the condition, dealers are instructed to add coolant to the system.In this case, the technician filled the radiator...
Forum - 05/23/2019
... have to list what tools were used and what the readings were. If they are hooking up equipment to test electrical output, ohms, voltage, checking wires for power and ground. that is all electrical, but they have to list the tool they are using, the results...
Forum - 12/13/2018
Hi Angelak! Welcome to the Forum! The message states that GM will no longer require a mandatory transmission cooler flush and flow test to be performed in every instance of transmission replacement.
Forum - 08/08/2019
... and the repair. This would exclude the time the vehicle was idling and sitting for the hot soak test. If that was punched then I would base it on all but the related punches. On a side note, I'm not sure that whoever authored the statement above understands...
Forum - 04/13/2021
... concern that the tech needs to be coached if the vehicle came back 1 day later and he neglected to test the aux battery while he was testing the primary. For some reason, GM removed restrictions for submission on the primary battery but did not...
Forum - 09/24/2020
... could potentially be claimed if the tech ran a separate punch for performing the line pressure test (if it involves using the scan tool). We do 2 of these a week, and GM is starting to get cranky about it. ...
Forum - 12/11/2019
... List all dealer technician comments regarding the root cause of failure with document ID numbers, test results, diagnostic trouble codes, TAC case number, assembly serial numbers, measurements, etc. Service Policies & Procedures Manual Article 3.2.7...
... that there were two codes associated with the check engine light: P0128 and P0087. After pressure testing the coolant system, the technician found that the water pump and coolant reservoir were leaking. After notifying the advisor, and subsequently management,...
Re: Oil leak diagnosis - 03/31/2009
... [/quote] Mark which CND are you using I have one here, it is a 2007 Pontiac G6. We did a dye test and diag. I used op J9994 for time and 3.15 in net for dye. Returned for net excessive. When a veh must be returned for further diag I allow the tech...
Re: CROSS-LINE WARRANTY - 09/18/2008
... but haven't had any to try. Any chance some one could send me a valid saturn vin to try a system test. ...
Re: CROSS-LINE WARRANTY - 09/18/2008
... but haven't had any to try. Any chance some one could send me a valid saturn vin to try a system test. [/quote] I haven't had any problems with the Saturn claims getting through--I always use E-Claims though. I do see most Saturn claims reject for...
Re: No Start on New DuraMax - 01/04/2008
... floor. The next day, a salesman had someone interested in it and they were going to take if for a test drive. Well it wouldn't start. When they raised the hood, out jumped the mama oppossum. There were babies in her pouch and babies in a nest- and...
What Would You Do? - 11/24 - 10/31/2024
... balance. Weights were added to both front tires. After adding wheel weights, the vehicle was test driven and the vibration was no longer felt.The job card was closed with a bulletin specific labor operation, 8080108. The bulletin, 17-NA-170 Information...
What Would You Do? - 09/23 - 08/29/2023
... also replaced all the turbine shaft seals and reassembled the transmission. During the test drive the technician found that the repair did not resolve the issue. The technician discussed with the service manager and followed up with TAC. TAC...
What Would You Do? - 04/23 - 03/23/2023
... pressure at 65 psi on the high and low side. The technician then contacted TAC and was advised to test the signal to the compressor solenoid valve is being commanded to battery positive, if no fault, advised to replace the compressor. Service history...
What Would You Do? - 08/23 - 07/25/2023
... the vehicle had 166,567 miles on the odometer. The technician diagnosed and performed a pinpoint test to determine that the fuel pump module had failed and required replacement. The module was replaced and the customer was provided a copy of the Limited...
Forum - 04/27/2023
... technical support activity cannot be charged to OLH, Diagnostic, or Straight Time. Normal road test to verify repairs are part of Strategy-Based Diagnostics and are not eligible for OLH unless the extenuating circumstance is documented and approved by...
Forum - 05/12/2022
... would probably just suggest to the client to do a customer pay oil change to begin the consumption test, or quite frankly charge them for the oil. It is their responsibility to maintain proper fluid levels for safe operation of the vehicle, sure if the...
What Would You Do? - 08/22 - 07/27/2022
... assembly with the lower control arm and an alignment was performed. The vehicle was road tested and it was determined that the noise was better, but not completely gone. Further analysis was performed, including supporting the suspension on the...
Forum - 08/11/2022
... could add 0.5 to base which could givethe 1.4 base time including another potential add for road test in the alignment time With the punch time of 0.8, that justifies OLH for the control arm replacement The service manager should update his OLH authorization...
What Would You Do? - 09/22 - 08/22/2022
... vehicle was towed to the closest dealership for repair.Once in the shop the technician attempted a test drive, the vehicle would not move in forward or reverse gears. The technician removed the transmission pan and found large pieces of metal along with...
CCND on In stock Vehicles - 03/12/2023
... that we should be able to collect something since the tech had to spend time pulling codes and roadtesting the vehicle. I don't really have any specific component to tie it to. Not sure how I can support this? Was just wondering if others have...
Forum - 03/01/2018
... you can get tentative approval to cover a few tenths at least for the tech. In my shop if we road test it and find no problem or something is not covered the techs usually just eat it and we let the client go. In my scenario, what you would essentially...
What Would You Do - 01/18 - 12/27/2017
... technician completed the installation of the new engine, crated the old engine, and performed a test drive for repair confirmation.The warranty administrator submitted the transaction for payment with 20 hours ST in base labor, 0.2 hour Administrative...
What Would You Do - 11/18 - 10/24/2018
... Over the course of two days, the local dealership was able to tow the vehicle to their shop, test and replace the battery under warranty.Due to being on vacation and without another means of transportation, and the repairing dealerships inability to...
What Would You Do - 06/18 - 05/22/2018
... filled by up to 1.9L. This is dependent on the coolant remaining in the engine after engine hot test and vehicle evacuation fill. To correct the condition, dealers are instructed to add coolant to the system.In this case, the technician filled the radiator...
Forum - 05/23/2019
... have to list what tools were used and what the readings were. If they are hooking up equipment to test electrical output, ohms, voltage, checking wires for power and ground. that is all electrical, but they have to list the tool they are using, the results...
Forum - 12/13/2018
Hi Angelak! Welcome to the Forum! The message states that GM will no longer require a mandatory transmission cooler flush and flow test to be performed in every instance of transmission replacement.
Forum - 08/08/2019
... and the repair. This would exclude the time the vehicle was idling and sitting for the hot soak test. If that was punched then I would base it on all but the related punches. On a side note, I'm not sure that whoever authored the statement above understands...
Forum - 04/13/2021
... concern that the tech needs to be coached if the vehicle came back 1 day later and he neglected to test the aux battery while he was testing the primary. For some reason, GM removed restrictions for submission on the primary battery but did not...
Forum - 09/24/2020
... could potentially be claimed if the tech ran a separate punch for performing the line pressure test (if it involves using the scan tool). We do 2 of these a week, and GM is starting to get cranky about it. ...
Forum - 12/11/2019
... List all dealer technician comments regarding the root cause of failure with document ID numbers, test results, diagnostic trouble codes, TAC case number, assembly serial numbers, measurements, etc. Service Policies & Procedures Manual Article 3.2.7...
What Would You Do - 06/21 - 05/26/2021
... due to wear from the loose ball joint. A front-end alignment was performed and the vehicle was test driven to confirm that the concern had been resolved.Service management authorized for Parts Excessive for premature tire wear due to the ball joint failure...
Forum - 10/14/2021
... must specifically describe what the service manager saw or verified upon inspection or road test. Multiple additional concerns must each contain this approval. The customer must be contacted prior to work being performed for their permission to continue...
Forum - 07/28/2021
First one: No test drive should be claimed for. Second one: I woud consider it shop supplies. Third one: Claim should not be submitted without WCC #
Forum - 11/08/2024
... them to the machine or something if you wanted. The system is set up to recognize those. If your test parameters don't match those charts you'll never get your batteries paid. ...
Forum - 07/01/2021
... issue then fine however, he still has to follow SBD to identify the cause of failure. Did he road test it? Did he duplicate the concern? How did he isolate it to the front or rear? What other components did he inspect to ensure that there were no other...
Forum - 09/19/2007
... return request form, repair order with the technician's comments, along with any diagnostic or test protocol sheets and Fluid Declaration Forms as required."...
Forum - 09/19/2007
... he should have been able to repair it. If he couldn't hear the noise (during a couple of minutes test drive) the vehicle should have gone back to the service consultant for more information or the service manager for verification of the noise. Steering...
Forum - 10/04/2017
... and excessive parts. Excellent technician documentation supporting the diagnosis, bulletins used, test results, specs, case numbers, etc. ...
What Would You Do - 10/15 - 10/23/2015
... the valve body, as well as other minor components, to correct the condition. Unfortunately, after test driving the vehicle, the condition was still present. At that point the technician contacted TAC to obtain recommendations as to how to proceed....
What Would You Do - 07/16 - 06/27/2016
... the technician indicated that the coolant was low. Coolant was added and the system was pressure tested for leaks. After pressure testing, the technician found that the Cruze had a cracked water outlet that was leaking. The water outlet was replaced;...
What Would You Do - 02/14 - 01/28/2014
... additionally informed the dealer that the engine also required replacement, after it failed on the test drive and after the head was replaced. A line was added to the job card to account for the engine replacement. A second, continuation, job card...
Re: - 11/24/2014
... the January 2014 edition of the Required Operating Procedures bulletin (04-00-89-015G). The latest release of the bulletin 04-00-89-015H & P&P Article 3.2.12 state the following: Any warranty/policy concern not expressed orally or in writing by the...
Re: Complaint Codes - 01/15/2013
... 077 (related to Other Labour Hours) - The fix for this issue should be deployed tonight. We will test this tomorrow and send another message when these rejects can be resubmitted. GWM links not working - When clicking on various links within GWM,...
Re: RESET ALCOHOL CONTENT ??? - 05/03/2012
Need more info..... what was the customer complaint? Were there any DTC's? What led the tech to perform the smoke test? Looking for evap leak? If you have a DTC that shows a potential leak, try using CCND opcode J9992 (Customer Concern Not Duplicated...
Re: warranty parts debits - 08/12/2011
... because PQC decided the part was not defective. There was really no way to argue as I didn't have test results and they did....
"NEW" LABOR CODES" - 10/20/2011
... LABOR CODE: N000500 Note Note: Claims must include the Midtronics seven-digit Out of Vehicle test code in the Failure Code (FC) field unless there is leakage or physical damage. Unqualified LABOR TIME: 0.3 PAINT CODE: Diagnosis Time: You may...
Forum - 12/06/2017
... must specifically describe what the service manager saw or verified upon inspection or road test. Multiple additional concerns must each contain this approval. The customer must be contacted prior to work being performed for their permission to continue...
Forum - 01/05/2023
... who has been in the business for over 30 years to replace a 12 Volt battery. He used the GR8 to test the battery and found it was bad then replaced it and GM kicked it because he is not EV certified and I had to do the nonsense above....
Re: ON-GOING BATTLE WITH TECHS - 07/13/2011
... labour hours. OLH cannot be considered for phone time with Technical Assistance. Normal road test to verify repairs are part of Strategy Based Diagnostics and are not eligible for OLH unless documented and approved by service management....
What Would You Do - 07/15 - 06/30/2015
... to start the truck. The truck would not start and the DTC came back on. The technician checked and tested fuses for the starter - no problem found. The technician found the ground wire for the starter to be defective. To address the concern the technician...
Re: 2014 certified service retail plan - 02/05/2014
... less for Professional Gold Batteries with Installation at $24.95 or less and a No Charge Battery Test. Dealers must have enrolled in this program to participate. Participating dealers see an increase in customer pay business, service lane revenue and...
NPF ops - 10/22/2007
... wrong labor op was selected. You were submitting a gasket replace op for something you did a dye test on and found no problems. The issue is this: if the J0259 would have paid this time and the car comes back in 3 months with the lower intake leaking,...
Stock Vehicle & NPF ...& OLH - 01/18/2008
... is not sufficient justification for other labor hours. • OLH cannot be considered for road test time and phone time with Technical Assistance....
What Would You Do - 06/14 - 06/06/2014
... correct the internal failure the technician replaced the MAF sensor and pigtail, then retested the system. A second line was added to the job card to address an additional failure in the EVAP Purge Solenoid. While no codes were found, the technician...
Forum - 02/12/2018
... time. Phone time with call center technical support activity cannot be charged to OLH. Normal road test to verify repairs are part of Strategy-Based Diagnostics and are not eligible for OLH unless the extenuating circumstance is documented and approved...
... due to wear from the loose ball joint. A front-end alignment was performed and the vehicle was test driven to confirm that the concern had been resolved.Service management authorized for Parts Excessive for premature tire wear due to the ball joint failure...
Forum - 10/14/2021
... must specifically describe what the service manager saw or verified upon inspection or road test. Multiple additional concerns must each contain this approval. The customer must be contacted prior to work being performed for their permission to continue...
Forum - 07/28/2021
First one: No test drive should be claimed for. Second one: I woud consider it shop supplies. Third one: Claim should not be submitted without WCC #
Forum - 11/08/2024
... them to the machine or something if you wanted. The system is set up to recognize those. If your test parameters don't match those charts you'll never get your batteries paid. ...
Forum - 07/01/2021
... issue then fine however, he still has to follow SBD to identify the cause of failure. Did he road test it? Did he duplicate the concern? How did he isolate it to the front or rear? What other components did he inspect to ensure that there were no other...
Forum - 09/19/2007
... return request form, repair order with the technician's comments, along with any diagnostic or test protocol sheets and Fluid Declaration Forms as required."...
Forum - 09/19/2007
... he should have been able to repair it. If he couldn't hear the noise (during a couple of minutes test drive) the vehicle should have gone back to the service consultant for more information or the service manager for verification of the noise. Steering...
Forum - 10/04/2017
... and excessive parts. Excellent technician documentation supporting the diagnosis, bulletins used, test results, specs, case numbers, etc. ...
What Would You Do - 10/15 - 10/23/2015
... the valve body, as well as other minor components, to correct the condition. Unfortunately, after test driving the vehicle, the condition was still present. At that point the technician contacted TAC to obtain recommendations as to how to proceed....
What Would You Do - 07/16 - 06/27/2016
... the technician indicated that the coolant was low. Coolant was added and the system was pressure tested for leaks. After pressure testing, the technician found that the Cruze had a cracked water outlet that was leaking. The water outlet was replaced;...
What Would You Do - 02/14 - 01/28/2014
... additionally informed the dealer that the engine also required replacement, after it failed on the test drive and after the head was replaced. A line was added to the job card to account for the engine replacement. A second, continuation, job card...
Re: - 11/24/2014
... the January 2014 edition of the Required Operating Procedures bulletin (04-00-89-015G). The latest release of the bulletin 04-00-89-015H & P&P Article 3.2.12 state the following: Any warranty/policy concern not expressed orally or in writing by the...
Re: Complaint Codes - 01/15/2013
... 077 (related to Other Labour Hours) - The fix for this issue should be deployed tonight. We will test this tomorrow and send another message when these rejects can be resubmitted. GWM links not working - When clicking on various links within GWM,...
Re: RESET ALCOHOL CONTENT ??? - 05/03/2012
Need more info..... what was the customer complaint? Were there any DTC's? What led the tech to perform the smoke test? Looking for evap leak? If you have a DTC that shows a potential leak, try using CCND opcode J9992 (Customer Concern Not Duplicated...
Re: warranty parts debits - 08/12/2011
... because PQC decided the part was not defective. There was really no way to argue as I didn't have test results and they did....
"NEW" LABOR CODES" - 10/20/2011
... LABOR CODE: N000500 Note Note: Claims must include the Midtronics seven-digit Out of Vehicle test code in the Failure Code (FC) field unless there is leakage or physical damage. Unqualified LABOR TIME: 0.3 PAINT CODE: Diagnosis Time: You may...
Forum - 12/06/2017
... must specifically describe what the service manager saw or verified upon inspection or road test. Multiple additional concerns must each contain this approval. The customer must be contacted prior to work being performed for their permission to continue...
Forum - 01/05/2023
... who has been in the business for over 30 years to replace a 12 Volt battery. He used the GR8 to test the battery and found it was bad then replaced it and GM kicked it because he is not EV certified and I had to do the nonsense above....
Re: ON-GOING BATTLE WITH TECHS - 07/13/2011
... labour hours. OLH cannot be considered for phone time with Technical Assistance. Normal road test to verify repairs are part of Strategy Based Diagnostics and are not eligible for OLH unless documented and approved by service management....
What Would You Do - 07/15 - 06/30/2015
... to start the truck. The truck would not start and the DTC came back on. The technician checked and tested fuses for the starter - no problem found. The technician found the ground wire for the starter to be defective. To address the concern the technician...
Re: 2014 certified service retail plan - 02/05/2014
... less for Professional Gold Batteries with Installation at $24.95 or less and a No Charge Battery Test. Dealers must have enrolled in this program to participate. Participating dealers see an increase in customer pay business, service lane revenue and...
NPF ops - 10/22/2007
... wrong labor op was selected. You were submitting a gasket replace op for something you did a dye test on and found no problems. The issue is this: if the J0259 would have paid this time and the car comes back in 3 months with the lower intake leaking,...
Stock Vehicle & NPF ...& OLH - 01/18/2008
... is not sufficient justification for other labor hours. • OLH cannot be considered for road test time and phone time with Technical Assistance....
What Would You Do - 06/14 - 06/06/2014
... correct the internal failure the technician replaced the MAF sensor and pigtail, then retested the system. A second line was added to the job card to address an additional failure in the EVAP Purge Solenoid. While no codes were found, the technician...
Forum - 02/12/2018
... time. Phone time with call center technical support activity cannot be charged to OLH. Normal road test to verify repairs are part of Strategy-Based Diagnostics and are not eligible for OLH unless the extenuating circumstance is documented and approved...
Forum - 02/28/2018
... must specifically describe what the service manager saw or verified upon inspection or road test. Multiple additional concerns must each contain this approval. The customer must be contacted prior to work being performed for their permission to continue...
Notice: January 2008 Warranty Newsletter - 01/22/2008
... your favorite columns will still be included: Warranty Tips It Really Happened Recall Update Test Your Warranty Knowledge Automotive News Your new Warranty Administration Program binder will be delivered with your February edition. Your 2008 Official...
... must specifically describe what the service manager saw or verified upon inspection or road test. Multiple additional concerns must each contain this approval. The customer must be contacted prior to work being performed for their permission to continue...
Notice: January 2008 Warranty Newsletter - 01/22/2008
... your favorite columns will still be included: Warranty Tips It Really Happened Recall Update Test Your Warranty Knowledge Automotive News Your new Warranty Administration Program binder will be delivered with your February edition. Your 2008 Official...
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Results found: 10
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Battery Transaction Requirements - 10/25/2024
... you must use one of the following tools The EL-50313 Midtronics GR8 or the DCA-8000P battery tester/charger, or EL-52800 Diagnostic Charge Battery Station (DCBS) A 15-digit (GR8), 16-digit (DCA) or 20-digit (DCBS) warranty code on the printed test slip...
Warranty Briefs: Warranty Battery Replacements - 10/25/2024
... Battery Station, Midtronics Diagnostic Charger DCA-8000P, or the EL-50313 Midtronics GR8 Battery Tester with the current software installed must be used when diagnosing battery concerns The GR8 provides a 15-digit Warranty Code, 16-digits with the DCA,...
Fluid Leak Analyze - 06/14/2018
... come in contact with this oil. Transmission fluid and coolant are other fluids that may leak and testing is sometimes required to find the source of the leak. Some leaks can be easily seen by the naked eye while others require further diagnosis. GM allows...
Warranty Briefs: Error 834 - 09/11/2018
... repairs, you get the dreaded Error 834. Ugh. A potential customer takes a vehicle out on a test drive and noticed the navigation system was not fully operational. The vehicle was taken to the service department and the concern was addressed and corrected. Again,...
Other Labor Hours - 03/06/2023
... on the job card and separate on/off time punching for the OLH is not required. Normal road test time is not eligible for OLH unless the extenuating circumstance is documented and approved by management. Service management is responsible for the reasonableness...
Technician Accounting of Labor Time - 01/24/2024
... inefficiency, time spent on the phone with the Technical Assistance Center, and/or normal road test time to verify repairs may not be claimed as diagnosis time or OLH. Any diagnosis time that goes beyond the published diagnosis time allowance is considered...
WPC Parts Return program - 03/09/2022
... contain supporting documentation regarding the root cause of failure (e.g. document id numbers, test results, DTCs, TAC case numbers, measurements, serial numbers, etc) or the shop copy of the job card is not compliant to GM Policies and Procedures. A...
Warranty Briefs: Attaching a Document - 10/26/2022
... go to IVH) the technician GMIN (click to view training records) Attachments (click to add or view) Test Results (click to view parts return testing results), etc. ...
Transportation Transactions: Submissions - 02/24/2021
... is used when the incorrect tire size or mismatched brands A battery that fails the charge and test procedures should be replaced and filed as a warranty transaction. The transaction will require GM Authorization due to the mileage on the vehicle will...
Consequential Damage and One Concern with Separate Causes - 11/01/2017
... the repair on the job card including detailed 3 C's, complete supporting documentation and test results and necessary approvals and authorizations, when required. ...
... you must use one of the following tools The EL-50313 Midtronics GR8 or the DCA-8000P battery tester/charger, or EL-52800 Diagnostic Charge Battery Station (DCBS) A 15-digit (GR8), 16-digit (DCA) or 20-digit (DCBS) warranty code on the printed test slip...
Warranty Briefs: Warranty Battery Replacements - 10/25/2024
... Battery Station, Midtronics Diagnostic Charger DCA-8000P, or the EL-50313 Midtronics GR8 Battery Tester with the current software installed must be used when diagnosing battery concerns The GR8 provides a 15-digit Warranty Code, 16-digits with the DCA,...
Fluid Leak Analyze - 06/14/2018
... come in contact with this oil. Transmission fluid and coolant are other fluids that may leak and testing is sometimes required to find the source of the leak. Some leaks can be easily seen by the naked eye while others require further diagnosis. GM allows...
Warranty Briefs: Error 834 - 09/11/2018
... repairs, you get the dreaded Error 834. Ugh. A potential customer takes a vehicle out on a test drive and noticed the navigation system was not fully operational. The vehicle was taken to the service department and the concern was addressed and corrected. Again,...
Other Labor Hours - 03/06/2023
... on the job card and separate on/off time punching for the OLH is not required. Normal road test time is not eligible for OLH unless the extenuating circumstance is documented and approved by management. Service management is responsible for the reasonableness...
Technician Accounting of Labor Time - 01/24/2024
... inefficiency, time spent on the phone with the Technical Assistance Center, and/or normal road test time to verify repairs may not be claimed as diagnosis time or OLH. Any diagnosis time that goes beyond the published diagnosis time allowance is considered...
WPC Parts Return program - 03/09/2022
... contain supporting documentation regarding the root cause of failure (e.g. document id numbers, test results, DTCs, TAC case numbers, measurements, serial numbers, etc) or the shop copy of the job card is not compliant to GM Policies and Procedures. A...
Warranty Briefs: Attaching a Document - 10/26/2022
... go to IVH) the technician GMIN (click to view training records) Attachments (click to add or view) Test Results (click to view parts return testing results), etc. ...
Transportation Transactions: Submissions - 02/24/2021
... is used when the incorrect tire size or mismatched brands A battery that fails the charge and test procedures should be replaced and filed as a warranty transaction. The transaction will require GM Authorization due to the mileage on the vehicle will...
Consequential Damage and One Concern with Separate Causes - 11/01/2017
... the repair on the job card including detailed 3 C's, complete supporting documentation and test results and necessary approvals and authorizations, when required. ...
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